Service History 276

We serviced a

KITCHENAID DISHWASHER

Model KDTM404EBL3

Near Painesville, OH 44077

Dan H

Job Details: 09/26/2022

"Installed new sump assembly, op test good"

We serviced a

AMANA REFRIGERATOR

Model AFI2539ERM01

Near Amherst, OH 44001

Angel

Job Details: 09/26/2022

Cc that unit stopped making ice. Took temperatures and ff section was at 38* and freezer was at 6* tried cycling icemaker it cycled but never called for water tried cycling again started cycling and stopped would not cycle anymore tried resetting and nothing. Replaced icemaker with new one tested icemaker and it cycled and filled as should. Opt test ok.; ordrng 1 W10882923 (Ice maker)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Aurora, OH 44202

Joe O

Job Details: 09/26/2022

Installed thermistor and evap fan harness. Advised customer to allow 24 hours for temps to adjust. Op test ok

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC0

Near Cleveland, OH 44128

Manny

Job Details: 09/26/2022

"Manager stated the we are finishing up a call we started at a customers house, stated he have the part but the tub he has is cracked, Customer will contact warranty and get a dispatch. ; saved tckt"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Lorain, OH 44053

Angel

Job Details: 09/26/2022

Cc that unit started making ice but stops. Verified temps again and noticed they were around 16* and noticed evaporator cover had frost on it again. Took off cover steamed out evaporator and tested heater and heater turns on perfectly thermistor was already replaced as well as control box and ui. Called tech line to explain the issue happening and sense everything has been replaced what do they want me to do now. Spoke with Curt explained issue and stated to reorder controls. Reordering controls and also ordering harness and ice maker office to reschedule some parts out of stock.; ordrng 1 W11546935 (Icemaker) and 1 W11203289 (Ui) and 1 W11546690 (Control box) and 1 W11314839 (Harness)

We serviced a

WHIRLPOOL WASHER

Model WTW7600XW2

Near Cleveland, OH 44112

Manny

Job Details: 09/26/2022

"Cc unit not locking, verified and found latch broken, tilted unit back and noticed mixture of oil and water on rotor, unit will need bearings and shaft, rotor, stator, hub, latch and wash plate. Gave customer estimate, he stated theyll will look around fo a new unit.; ordrng 1 WPW10619844 (latch) and 1 W11252784 (Wash plate) and 1 W10820039 (hub) and 1 WPW10419333 (stator) and 1 280146 (rotor) and 1 W10435302 (bearing), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED5100VQ1

Near Lyndhurst, OH 44124

Jason N

Job Details: 09/26/2022

"Cc unit not heating Checked powering in to unit, good at 243v from L to L. Checked all thermals, all checked good. Checked timer contacts in Timed dry mode, found contacts A to C open. Unit needs timer module. Customer declined repair at this time, estimate only. ; ordrng 1 WPW10185982 (Timer)"

We serviced a

KENMORE RANGE

Model 790.32363411

Near Painesville, OH 44077

Dan H

Job Details: 09/26/2022

"Igniter switches are good, new ones were not needed, unit needs new spark module ; ordrng 1 5304508269 (Spark module)"

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Jefferson, OH 44047

Dan H

Job Details: 09/26/2022

"Installed new control and user interface , op test good"

We serviced a

MAYTAG WASHER

Model MHW5100DC

Near Avon, OH 44011

Gabriel P

Job Details: 09/26/2022

"Found error f3e1 float switch error took back panel off then took hose out blow through is goo then took float switch filter out and clean found debri in side clean out then put back together ran calibration and auto test pass,opt test ok cause ask why Im charging labor I explain why and is for the performance"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model LFHB2751TF8

Near North Olmsted, OH 44070

Gabriel P

Job Details: 09/26/2022

Door piece that holds mullion broke and mullion also broke order right door and mullion ; ordrng 1 242185670 (Right door) and 1 242036306 (Mullion)

We serviced a

KITCHENAID DISHWASHER

Model KDFE104KBL0

Near Highland Heights, OH 44143

Corina B

Job Details: 09/26/2022

"CC that the dishes are coming out wet. Confirmed. Checked the water in the sink 106*. No rinse aid. Advised cust to use rinse aid and turn the hot water tank up. To run the hot water before starting the dishwasher. Use normal, hi temp, sani rinse and heat dry. Opt test ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS03

Near Highland Heights, OH 44143

Corina B

Job Details: 09/26/2022

"CC that the ice cubes are clumping together and the ice bin will not come out. Ice maker was turned off. Can not get the bin out. Steamed the bin for several minutes, still not releasing. Will need to break the bi. Advised cust to keep the ice maker on t see what the ice looks like. Office to reschedule appointment ; ordrng 1 W10910401 (Ice bin), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT106TFDW01

Near Kent, OH 44240

Brian M

Job Details: 09/26/2022

Cc of noise found unit pushed to far back and coils vibrating wall Pulled unit forward OP Test Ok

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Cleveland, OH 44122

Corina B

Job Details: 09/26/2022

"Replaced the gearcase, agitator, hub, cam, capacitor, motor. Ran a calibration. Started a rinse and spin. Opt test ok. ; used 1 W10528947 (HUB) from stock"

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Warrensville Heights, OH 44128

Joe O

Job Details: 09/26/2022

Cc: not doing anythingFound error codes f7e1(tach missing or wrong signal) f5e4(lid not opened between cycles). Found friction on basket. Basket would not spin freely. Managed to get basket to spin. Found bearings excessively loud. Needs gear case.; ordrng 1 W11449840 (Gear case)

We serviced a

MAYTAG WASHER

Model MVWC565FW0

Near Fairview Park, OH 44126

Gabriel P

Job Details: 09/26/2022

Found lid switch fault also unit not draining found stuff blocking water to come out from inside need to take agitator out but is seize gave customer estimate they will not fix ; used 1 W11307244 (DOOR LOCK) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Cleveland, OH 44106

Marie V

Job Details: 09/26/2022

Cc that the unit is not cooling. Confirmed. Found compressor not running. Getting 120V. Tested by replacing start device. No good. Verify terminal on compressor from all 3 terminals it shows open. Will need new compressor. Office will contact once they have eta on the part; ordrng 1 W11547313 (Compressor) and 1 W11504416 (Lock ring) and 1 W11504445 (Filter drier)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Cleveland, OH 44120

Marie V

Job Details: 09/26/2022

"Cc that the unit is freezing at the fresh food. Took temps it was at 31*.Unit is set to recommended temp but freezer to cold changed to coldest on freezer, and replaced thermistor, thermistor was reading 5khms in ice water. Should be 8. in ice water. Advice cust to allow 24 to 48 hours for temp to adjust."

We serviced a

WHIRLPOOL RANGE

Model WFG231LVS1

Near Cleveland, OH 44108

Manny

Job Details: 09/26/2022

"Cc unit not heating, found burned out igniter, replaced using TS# 12400035, ran bake test ok test ok; used 1 12400035 (IGNITER) from stock"

We serviced a

GE DISHWASHER

Model GSD4310Y72AA

Near Beachwood, OH 44122

Jason N

Job Details: 09/26/2022

"Installed shaft seal and nut. Ran wash test, filled unit with water then indexed timer over to drain out. No leaks from solenoid gate shaft. Op test good."

We serviced a

GE REFRIGERATOR

Model GSL25JFTABS

Near Kingsville, OH 44048

Dan H

Job Details: 09/26/2022

"Customer complaint that unit is not dispensing water, confirmed, found waterline inside freezer section door clogged, water line is built into door, unit needs new freezer section door , customer does not want repair ; ordrng 1 WR78X12315 (Frz door), used 1 1OVRSZ (oversized shipping) from stock"

We serviced a

FRIGIDAIRE RANGE

Model N/AAAAAAAAA

Near Lakewood, OH 44107

Gabriel P

Job Details: 09/26/2022

No model or serial also found part number on heater but no longer available try calling landlord for payment call him 5 times they all when to voicemail also leave voicemail office reach out for service payment thanks ; O-emld tckt

We serviced a

MAYTAG REFRIGERATOR

Model MFI2269DRM01

Near Cleveland, OH 44104

Marie V

Job Details: 09/26/2022

Cc that the unit is not cooling. Took temps 56* fresh food and. 46* in freezer. Found evaporator full with frost. Found bimetal open. Will need harness. Also gasket is torn. Ordering parts needed. Office will contact once they have eta on the part; ordrng 1 W10850438 (Harness fan) and 1 W10830048 (Gasket) and 1 WPW10312695 (Control)

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Kingsville, OH 44048

Dan H

Job Details: 09/26/2022

"Customer complaint of error code and unit is not starting, started normal wash cycle, unit filled and began washing, unit drained, no error codes shown, unable to duplicate the problem, unit is operating as designed"

We serviced a

WHIRLPOOL DRYER

Model WGD7500GC0

Near Wickliffe, OH 44092

Jason N

Job Details: 09/26/2022

"Cc unit making noise during cycle Ran dryer op test, confirmed squeal noise coming from idler pulley. Replaced belt idler pulley using customer supplied pre Id part. Reran dryer op test, no abnormal noises heard. Op test good."

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near Seven Hills, OH 44131

Gabriel P

Job Details: 09/26/2022

"Replace inner ring,opt test ok"

We serviced a

CROSLEY REFRIGERATOR

Model CRSS262QW5

Near Berea, OH 44017

Marie V

Job Details: 09/26/2022

"Cc that the unit is leaking and the water does not works. Found drain clogged and line frozen. Unclogged drain and got ride of ice. Defrosted line at the door. Op test okAdvice cust that if door freeze again mostly insulation is wearing out, will need new door."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Conneaut, OH 44030

Dan H

Job Details: 09/26/2022

"Customer complaint that unit does not complete wash cycle, started normal wash cycle, lid locked then unit switched to done, found broken wire at capacitor harness , repaired, op test good"

We serviced a

FRIGIDAIRE STACK W/D

Model FGX831CS1

Near Brecksville, OH 44141

Gabriel P

Job Details: 09/26/2022

"Found pulley squeaking ordering ; ordrng 1 5304507499 (Pulley), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL DRYER

Model WGD8127LC1

Near Broadview Heights, OH 44147

Gabriel P

Job Details: 09/26/2022

Found normal operation sound but to prove customer that there was nothing in there I took it apart and show husband working as design

We serviced a

WHIRLPOOL REFRIGERATOR

Model MSS25N4MKZ04

Near Columbia Station, OH 44028

David R

Job Details: 09/26/2022

"Replaced heater, control, harness, thermistor from t/s. Good. All functions good. Give 24 hours to return to normal temps. Op Test Ok.; used 1 WPW10384183 (THERMISTOR) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED49STBW1

Near Sheffield Lake, OH 44054

Angel

Job Details: 09/26/2022

Cc that unit is not heating. Confirmed turned on unit and it would not heat checked power and power was good but the wires on terminal block were loose fixed that issue and tested unit but would not heat got unit to heat once but stopped replaced cut off even though it was saying it was good and unit started cycling as should looks like the cut off was not reading correctly having unit not to cycle and stop heating. Tested unit for about 10 mins and it was cycling on and off as should. Opt test ok.

We serviced a

MAYTAG WASHER

Model MVWB755DW0

Near Cleveland, OH 44120

Corina B

Job Details: 09/26/2022

"CC that there is a noise in the spin cycle. Ran a drain and spin.found the bearings in the gearcase are worn. The washplate is seized. Tried removing with warm water, still not budging. Will have to crack the washplate. Will need a gearcase, slide and washplate. Office to reschedule appointment; ordrng 1 W11393685 (Gearcase) and 1 W10902814 (Washplate) and 1 W10734521 (Slide)"

We serviced a

JENN-AIR COOKTOP GAS

Model JGD3430GS00

Near Pepper Pike, OH 44124

Joe O

Job Details: 09/26/2022

"Cc: burner not ignitingInstalled switch harness, and spark module. Tested. Op test ok"

We serviced a

JENN-AIR COOKTOP GAS

Model JIC4536XS00

Near Streetsboro, OH 44241

Brian M

Job Details: 09/26/2022

Installed module ui and harness Programmed ui Ran test on all burners OP Test Ok

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Avon Lake, OH 44012

Angel

Job Details: 09/26/2022

"Cc that the fabric softener is not dispensing. Ran a tested cycle in diagnostics and it worked so I tried doing it on a rinse and spin and it worked as well customer was with me the whole time and saw the unit working. Explained to her the it could be the solenoid on the valve working when it wants too. Gave her an estimate she said she will use as is for now.; used 1 W11168740 (Cold water valve), and 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Chardon, OH 44024

Joe O

Job Details: 09/26/2022

"Cc: continuously spinning, leaking oilFound no stored error codes. Found oil around capacitor from gear case, leaking under unit. Attempted to run auto test. Unit will not sense lid switch. Ohmed out lid switch. Found lock solenoid open. Found lid switch is reading correct. Needs gear case, control, lid switch and capacitorEntitlement shows good purchase dateControl and capacitor show out of stock. Office to reschedule ; ordrng 1 W11513246 (Control) and 1 W11513248 (Latch) and 1 W11449840 (Gear case) and 1 W11395618 (Capacitor)"

We serviced a

WHIRLPOOL DRYER

Model WED8900BC0

Near Cleveland, OH 44106

Manny

Job Details: 09/26/2022

"Cc that wants the unit cleaned out. Took unit apart and vacuum all the lint from unit, opt test ok advise customer to have vent company clean and replaced their vent outlet since its broken and bent"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Chardon, OH 44024

Joe O

Job Details: 09/26/2022

Installed latch and strike. Ran auto test. Op test ok

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW2

Near Mentor, OH 44060

Jason N

Job Details: 09/26/2022

"Cc unit not powering on Confirmed unit will not power on. Able to run diagnostics, no codes stored. All functions passed in auto test. Exited diagnostics and powered up unit. Started normal cycle. Advised customer that this is potentially an ACU control issue and if problems persist ACU would most likely need replaced. ACU not showing in stock from Marcone, office to schedule next service date. ; ordrng 1 W11322903 (ACU)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Euclid, OH 44123

Corina B

Job Details: 09/26/2022

CC that the unit is not making ice. Confirmed. Found the freezer control set on 1 snowflake (is just cold) raised it to 3 recommended. Ice maker is not cycling. Replaced the ice maker. Cycled and filled. Opt test ok

We serviced a

WHIRLPOOL ICEMAKER

Model WUI75X15HB00

Near Windsor, OH 44099

Joe O

Job Details: 09/26/2022

"Cc: cleaned unit, would not turn back onFound water level sensor not reading. Replaced pump. Found filter not completely screwed in. Seated filter. Tested. Op test ok"

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Mentor, OH 44060

Jason N

Job Details: 09/26/2022

"Cc stuck in the wash cycle, unable to cancelCustomer states she ran a large load and it went offbalance and stopped the cycle, the lights were blinking and she was unable to cancel the cycle. Confirmed unit stuck in rinse cycle, held power button for 10 seconds to cancel cycle. Ran auto test and calibration, all functions passed. Op test good."

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Chagrin Falls, OH 44022

Brian M

Job Details: 09/26/2022

"Cc unit will not power onFound unit full of water and a blanket Unit getting power but no lights Cant determine if pump took out control And lid lock is broken Needs lid lock, control and pump ; ordrng 1 W11419171 (Control) and 1 W11419171 (Latch) and 1 W11396717 (Pump) and 1 SHIPPING (shipping and handling)"

We serviced a

KITCHENAID RANGE

Model KSDB900ESS0

Near Chesterland, OH 44026

Brian M

Job Details: 09/26/2022

Cc unit not shutting off and now whole unit not turning on Found unit not powering on but getting power needs ui and control Part not in stock office to schedule ; ordrng 1 W10913685 (panl-cntrl) and 1 W10909684 (display) and 1 W11099721 (cntrl-elec)

We serviced a

MAYTAG WASHER

Model MHW6630HW3

Near Euclid, OH 44132

Corina B

Job Details: 09/26/2022

CC that the unit is off balance when spinning. Ran diag no codes. Started a cycle with towels on a rinse and spin. Unit is not shaking. Started a another drain and spin on a high spin. Not shaking on a high spin.. 6-8 bath towels equals a full load. 1-2 tablespoons of he detergent. Working as designed. Opt test ok.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Cleveland, OH 44114

Angel

Job Details: 09/26/2022

Replaced freezer door and nameplste. Opt test ok.

We serviced a

KITCHENAID DISHWASHER

Model KUDI24SEWH2

Near Rocky River, OH 44116

Angel

Job Details: 09/26/2022

Cc that unit was not washing properly. Ran unit to make sure pump was running and it was. So I took apart unit and found that the pumps filter was completely dirty cleaned everything out explained to customer to keep an eye on stuff they put in there because it had a lot of debris. Opt test ok.

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS0

Near Berea, OH 44017

Marie V

Job Details: 09/26/2022

Replaced drain pump. Ran unit and let unit drain. No leaks. Op test ok

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS01

Near Bay Village, OH 44140

Angel

Job Details: 09/26/2022

Replaced control board and thermistor and damper is opening and closing. Opt test ok.

We serviced a

MAYTAG DRYER

Model MGDP575GW0T

Near Strongsville, OH 44136

Marie V

Job Details: 09/26/2022

"Cc that unit takes too long to dry clothes. That the vent was just clear all the way. Is a building, cant verify vent outside. Started unit is set to high heat. Took temps unit is cycling between 167* and 139*.. took vent off and took pics. Is clogged. Explain cust that unit is working as designed it needs vent cleaned up by a professional.op test ok"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Cleveland, OH 44109

Manny

Job Details: 09/26/2022

"Cc unit leaves clothing wet at the end of the cycle, ran diagnostics and found f0e5 for off balance load, cleared error and ran test cycle, unit finished without any issues, noticed when the unit drain that the drain hose was all the way in the sink causing it to siphon water back in, unit is working as designed"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW1

Near Rock Creek, OH 44084

Joe O

Job Details: 09/26/2022

"Cc: knocking, not agitatingFound error codes f7e6(motor fault). Ran manual agitate. Found unit not shifting. Found belt slipping. Checked under machine. Found gear case leaking. Needs gear case, actuator and belt. Customer does not want to repair at this time ; ordrng 1 W11454734 (Gear case) and 1 WPW10006384 (drive belt) and 1 W11481722 (Actuator), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Painesville, OH 44077

Jason N

Job Details: 09/26/2022

"Cc unit making buzzing noise and not coolingPlugged in unit, found compressor will not start, seized up and relay overload opening. Unit will need compressor. ; ordrng 1 WPW10466675 (Compressor) and 1 WPW10143759 (Filter drier) and 1 876765 (Tube kit)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM02

Near Fairview Park, OH 44126

Angel

Job Details: 09/26/2022

Replaced control box and thermistor set temperature to recommended. Opt test ok.

We serviced a

WHIRLPOOL DRYER

Model WGD49STBW3

Near Willowick, OH 44095

Corina B

Job Details: 09/26/2022

CC that there is a rattling noise when it is running. Confirmed. There is a ticking noise. Replaced the support rollers and idler pulley. Ran dryer for 5 minutes noise. Opt test ok

We serviced a

GE REFRIGERATOR

Model GSS25GMHBCES

Near Madison, OH 44057

Dan H

Job Details: 09/26/2022

"Installed new evaporator fan motor, op test good"

We serviced a

AMANA REFRIGERATOR

Model BX22A2W

Near Berea, OH 44017

Marie V

Job Details: 09/26/2022

"Cc that the handle broke. Confirmed. Stainless spart of handle is what broke. Ordering new handle; ordrng 1 WPD7694803 (Handle), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Olmsted Township, OH 44138

Marie V

Job Details: 09/26/2022

"Cc that the unit showed LF code. That the unit is not agitating properly only moves a little, that if fills with water then stops then fills again then stops, that is not draining all the way . Ran found error code F8e6 water hazard , f0E3 overload f8e1 long fill. Ran auto test unit does everything needs to do. Fills up drains, agitating, spinning. Verify ohms on valve. Is 1005 ohms should be 790 - 890 will need water valve. Also gearcase for agitating issue that cust said is having. Cust paid for parts. ; ordrng 1 W11393685 (Gearcase), used 1 W11165546 (VALVE), and 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GX5FHTXVB00

Near North Royalton, OH 44133

David R

Job Details: 09/26/2022

"Cc unit intermittently cooling top section. Found frost building up on evap. Control not sending proper voltage to heater. Recommend bi metal and control at once. Steam ice and frost. Ordering bi metal and control.** 2 job count ; ordrng 1 WPW10503278 (Control) and 1 WPW10165425 (Bi metal), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

KENMORE REFRIGERATOR

Model 106.565434

Near Strongsville, OH 44136

David R

Job Details: 09/26/2022

"Unit about 18 years old, cc unit not making ice. Optics for ice maker not working correctly. Getting 120 to icemaker not cycling. Will need icemaker and optics kit. Gave estimate, customer paid service call only. Do not order parts.; ordrng 1 2198597 (Icemaker) and 1 W10757851 (Icemaker ice level optic control), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW02

Near Wellington, OH 44090

David R

Job Details: 09/26/2022

"Recovered refrigerant, replaced drier and control, pulled 28'vac w/ pump, watched, good, charged 4.6 oz r134a. Unit starting to cool. Good pressures. Give 24 hours to return to normal temps. Op Test Ok"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Olmsted Falls, OH 44138

Gabriel P

Job Details: 09/26/2022

"Ran manual water test on hot and cold pass ran calibration and auto test pass advise customer how unit operate but is working as design,opt test ok"

We serviced a

MAYTAG WASHER

Model MVW6230RHW2

Near Chesterland, OH 44026

Brian M

Job Details: 09/26/2022

Installed hose OP Test Ok

We serviced a

WHIRLPOOL REFRIGERATOR

Model EDELHAXMT10

Near Broadview Heights, OH 44147

Gabriel P

Job Details: 09/23/2022

Icemaker was not cycling and harness of ice maker was open ; ordrng 1 WP2186443 (Filter housing) and 1 WP2187467 (Harness) and 1 2198597 (Icemaker)

We serviced a

KENMORE DRYER

Model 11087873800

Near Seven Hills, OH 44131

Corina B

Job Details: 09/23/2022

"CC that the drum does not turn. Confirmed. Found the belt is broken and the idler pulley is seized. Replaced the dryer repair kit. Opt test ok ; used 1 4392065 (DRYER REPAIR KIT), and 1 SENIORDISCOUNT (senior discount) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Cleveland, OH 44113

Manny

Job Details: 09/23/2022

"Cc unit still not making ice ran step 19 to verify heater operation, and good, ran step 57 good harvest and step 45 for fill noticed fill tube was frozen, ran step 45 3 time and fill tube is clear, customer will monitor the unit for the next 24 hrs and if fill tube gets frozen heater will need to be replaced. And he would like to wait for SPOC authorization.; ordrng 1 W11087201 (heater), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDZ01

Near Wickliffe, OH 44092

Jason N

Job Details: 09/23/2022

"Recovered refrigerant. Installed compressor, evaporator and uv dye drier. Pulled vacuum on system to 29 in/hg, held vacuum. Recharged system with 4.2oz. Of r134a. Good frost pattern starting on evaporator. Low side stable at 1psi. Advised customer to allow 24 hrs for unit to return to desired temperature. Op test good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW08

Near Beachwood, OH 44122

Brian M

Job Details: 09/23/2022

Customer showed pop in email form they are emailing it to the service email Cc unit freezing items on top shelf near diffuser Advised on product placement This is normal operation

We serviced a

AMANA DRYER

Model NED4600YQ1

Near Cleveland, OH 44105

Manny

Job Details: 09/23/2022

"Cc unit not heating, unit was taken apart, customer stated he replaced the heater, thermal fuse, and cut off but still not heating, checked power and good voltage, check components and all passed, centrifugal switch on motor is stuck, unit will need motor replaced. Quoted customer and he said hell buy a new unit. ; ordrng 1 279827 (motor!dryer), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB09

Near Euclid, OH 44123

Jason N

Job Details: 09/23/2022

Cc unit ff light switch broke Found light switch plunger had came apart. Replaced light switch using misc. truck stock part. Ff light op test good. ; used 1 W11123941 (Switch) from stock

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Parma, OH 44134

Corina B

Job Details: 09/23/2022

Replaced the damper. Checked voltage at the ui 0 dc volts on pin1 and 8 connector j2. Will need a new ui and control. Office to reschedule appointment ; ordrng 1 W11578046 (Ui) and 1 W11224256 (Main control)

We serviced a

WHIRLPOOL RANGE

Model WEG750H0HZ0

Near North Ridgeville, OH 44039

Angel

Job Details: 09/23/2022

Cc that unit was not lighting only about 90% of the time. So I tested it and it turned on the first time but the second time it just kept sparking. Checked the igniter and it looked good so went to back and it seemed like the wire was sparking somewhere else instead of the igniter so i insulated the whole wire tested it about 7 times and it turned on every time so I had the customer issue and let them know if it keeps happening they will need the spark module board. Opt test ok.

We serviced a

MAYTAG WASHER

Model MHW5500FW0

Near Avon Lake, OH 44012

Angel

Job Details: 09/23/2022

"Cc that unit works when it wants too or when they unplug it and plug it back in it starts working fine. Verified and today the washer was working fine ran a test cycle and passed perfectly and I only found a latch error code but its probably from them trying to start unit and unplugging causing the issue because its working fine. Customer showed me a video of what unit was doing and the display was going crazy all the light blinking and the time changing all crazy. Made sure everything was plugged in and it was there were no loose connections. Explained to customer that from the issue and video i saw she will need the acu and ui replaced. Gave customer estimate and she said they will rather spend the money on a new unit. ; ordrng 1 W11201285 (Main control) and 1 W10911044 (Ui), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near East Cleveland, OH 44112

Joe O

Job Details: 09/23/2022

Installed control ran auto test and calibration. Op test ok

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Cleveland, OH 44106

Joe O

Job Details: 09/23/2022

Installed element. Tested. Op test ok

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Cleveland Heights, OH 44118

Joe O

Job Details: 09/23/2022

"Cc: grindingCustomer stated there was a loud bang during a load, and the next load there was a grinding noise during the start of the cycle. Found error codes f7e4(basket re engagement failure). Ran auto test. Found rotor starting to strip from the slide assembly not completely engaging during spin. Found unit not shifting properly. Needs clutch, slider and rotorRotor covered under 10 year part only warranty.Customer does not want to repair at this time ; ordrng 1 W10754448 (clutch) and 1 W10734521 (slider) and 1 W10915701 (rotor), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

AMANA REFRIGERATOR

Model ART318FFDB07

Near Cleveland, OH 44127

Joe O

Job Details: 09/23/2022

Cc: not coolingFound temps in both compartments at 68 degrees. Compressor is running. Found unit pulling.4 amps. Needs compressor and evaporatorCompressor out of stock. Office to reschedule; ordrng 1 W11480426 (Compressor) and 1 W11407409 (Evaporator)

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Bay Village, OH 44140

Angel

Job Details: 09/23/2022

"Cc that another company came out and replaced gear case and some other stuff he wasnt sure but now the unit is not spinning. Verified diagnostics and unit would agitate but not spin looked underneath unit and noticed that the slider was not on correctly or the bracket that the wire for the stator go through they were just hanging. So I replaced slider and clutch because the slider was damaged tested unit by doing a calibration and auto test and passed. Also did a manual spin in diagnostics and passed perfectly. Explained to customer and also showed him that its working now and explained to him that if issue starts again they will need the gear case replaced again because Im not sure what the other company did or how they installed it. Opt test ok.; used 1 W10754448 (CABRIO CLUTCH), and 1 W10734521 (SLIDER) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Lakewood, OH 44107

Angel

Job Details: 09/23/2022

Cc that unit is making a rattling sound when you open the door. Confirmed the rattling is the damper assembly when it opens up and closes will need damper assembly replaced. Ordering part.; ordrng 1 WPW10479155 (Damper)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ09

Near Lakewood, OH 44107

Angel

Job Details: 09/23/2022

Replaced module. Opt test ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model GS6SHAXLL03

Near Chardon, OH 44024

Dan H

Job Details: 09/23/2022

"Customer complaint that unit was not cooling but then started cooling again , fresh food section temperature at 38 degrees, freezer section temperature at 6 degrees, compressor and condenser fan are running, evaporator fan is running, good frost pattern on evaporator, thermostat is cutting in and out, unit needs new thermostat ; ordrng 1 WP2198202 (Tstat)"

We serviced a

MAYTAG WASHER

Model MVWB766FW1

Near Painesville, OH 44077

Dan H

Job Details: 09/23/2022

"Customer complaint that cold water does not enter unit, found hot and cold water lines reversed, customer will correct, unit is operating as designed"

We serviced a

WHIRLPOOL OTR MICROWAVE

Model WML55011HS07

Near Eastlake, OH 44095

Dan H

Job Details: 09/23/2022

"Customer complaint that unit is not working, confirmed, found 120vac to control , unit needs new control, parts recieved were not needed or installed ; ordrng 1 W11443147 (Cntrl)"

We serviced a

GE DISHWASHER

Model GDT630PYM5FS

Near Eastlake, OH 44095

Dan H

Job Details: 09/23/2022

"Customer complaint that buttons are broken, confirmed, unit needs new console assembly ; ordrng 1 WD34X27119 (Console) and 1 WD12X20184 (Console 2)"

We serviced a

WHIRLPOOL WASHER

Model WFW75HEFW0

Near Cleveland Heights, OH 44118

Manny

Job Details: 09/23/2022

"Replaced bellow, ran test cycle, opt test ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Cleveland, OH 44105

Joe O

Job Details: 09/23/2022

"Cc: not cooling ff sectionManufacturing code at end of model number did match our system, correct Cade shows no information in entitlement, and customer does not have the purchase agreement from rent a center. Advised customer to contact rent a center to get pop."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Cleveland, OH 44121

Jason N

Job Details: 09/23/2022

Installed main control. All lights and functions working properly. Op test good.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model LFSS2312TE0

Near Painesville, OH 44077

Dan H

Job Details: 09/23/2022

"Installed new fill tube, op test good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Warrensville Heights, OH 44128

Brian M

Job Details: 09/23/2022

Cc no cool fridge section Found ice built up around fan due to freezer not closing Cleared ice Customer has items in ice bin area because icemaker is not hooked up Spoke to customer agreed to just remove icemaker to help prevent items from causing issue

We serviced a

MAYTAG DRYER

Model MGDC215EW1

Near Cleveland, OH 44111

Corina B

Job Details: 09/23/2022

"CC that there is a noise. Confirmed. Found the support roller worn. Replaced the idler, support rollers and belt. Started the dryer no noise. Opt test ok."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHV03

Near Brooklyn, OH 44144

Angel

Job Details: 09/23/2022

Cc that unit made ice for 4 days than just stopped. Replaced main control board and ui made sure ice maker cycled and also did the fill test and passed. Opt test ok.

We serviced a

GE DISHWASHER

Model CDT845P2N3S1

Near Chagrin Falls, OH 44022

Joe O

Job Details: 09/23/2022

Customer misplaced part. Customer to contact when part is found to reschedule. ; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model MFI2269VEM1

Near Lyndhurst, OH 44124

Jason N

Job Details: 09/23/2022

Installed fan harness and cleared frost from evaporator. Advised customer to allow up to 12 hrs for both sections to return to desired temperatures. Op test good.

We serviced a

KENMORE REFRIGERATOR

Model 10657079602

Near Painesville, OH 44077

Dan H

Job Details: 09/23/2022

"Installed new pin and ice door, op test good"

We serviced a

KITCHENAID REFRIGERATOR

Model KBFO42FSX00

Near Shaker Heights, OH 44120

Brian M

Job Details: 09/23/2022

"Cc of frost build up on upper portion of freezer bins Can not determine issue Gasket seems to be sealing Advised to shut down fridge and allow freezer to self defrost for about a day then then turn it back on and watch Possibly issue with door insulationDoor has SPECIAL CABINET MATCHING FRONT Extra labor needed to swap panel on door ; ordrng 1 LW10258747 (dor-fip ss), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

MAYTAG DRYER

Model MGDB200VQ0

Near Independence, OH 44131

Manny

Job Details: 09/23/2022

"Replaced thermal fuse and drum seal, ran normal cycle, good heat and no noise, opt test ok"

We serviced a

MAYTAG DRYER

Model MED6000XW2

Near Fairview Park, OH 44126

Angel

Job Details: 09/23/2022

Cc that unit is not heating. Verified power to unit and it was good took apart unit and found that the thermal cutoff was open replaced it with kit from truck stock tested unit. Opt test ok.; ordrng 1 280148 (Thermal cut-off)

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Cleveland, OH 44109

Manny

Job Details: 09/23/2022

"Cc unit leaves clothing wet at the end of the cycle, ran diagnostics and no codes found, ran test cycle unit working as designed but during draining notice the lint catch at the and of the hose is full of lint and sink draining slow causing the unit to siphon the water back in. Unit is working as designed, op test ok"

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