Local Reviews

Fred's Appliance Service Rated 4.8 out of 5 stars based on 7687 customer reviews

Map of North Ridgeville, OH

Washer fix




Review of Fred's Appliance Service

Good professional service


Map of Ashtabula, OH

DeBarber




Review of Fred's Appliance Service

FANTASTIC Service 😀!! Couldn't ask for a better job done, from the office on to the gentlemen who did the work. Thank you.


Response from Fred's Appliance Service:

Barbara, Thanks for sharing! We are glad we could provide great service from start to finish! We know it can be frustrating to have an appliance break down so we do our best to keep you in the loop while we schedule a technician to come out to get you all taken care of. Thank you, The Fred's Team


Map of Geneva, OH

Service technician was great!




Review of Fred's Appliance Service

The price of labor needs to be adjusted. $75 for the service call, then an ADDITIONAL $100 for less than 20 minutes of work!


Response from Fred's Appliance Service:

Hi Michelle, Thank you for taking the time to submit your review. We frequently evaluate our pricing to ensure that it aligns with the industry based on the quality of service that we provide. I will be sure to share your review during the next evaluation. Our labor charges are based on a flat rate which means it doesn't matter if it takes 10 minutes or 2 hours, the price is the same. We do this because we wouldn't want you to be charged more for a technician that takes their time or to pay less for one of our most experienced techs. We are happy to hear that Brian was able to get you all taken care of in a swift 20 minutes! Have a great weekend! The Fred's Team


Map of Avon, OH

Great Service




Review of Fred's Appliance Service

Brian was courteous, professional and polite. After diagnosing the issue with our washer, he explained it to me and ordered the needed part. The part arrived at our house a day or two later, and he came back to install it the next day. I can't comment on the price since it was under warranty.


Map of Chagrin Falls, OH

Professional




Review of Fred's Appliance Service

Very professional service. Explained situation with dishwasher very clearly. Even gave me some tips to help me use dishwasher properly.


Map of North Olmsted, OH

Great service he knew exactly what was wrong fixed it with no time very polite and respectful!




Review of Fred's Appliance Service


Map of Painesville, OH

Whirlpool Fridge Ice Maker & light




Review of Fred's Appliance Service

We weren't sure when we called Fred's what to expect but all the reviews for so good we decided to call. The servicemen were prompt, courteous and pleasant. They listened to what I thought was wrong, but the ice maker really wasn't broken...just some ice jammed. Was able to ask about another issue with interior light and they were able to resolve this. Very pleased, will definitely call again.


Response from Fred's Appliance Service:

Hi Trish, Thank you for submitting your review! We are happy to hear that we lived up to the great reviews! We hope you don't need us again, but if you do you know where to find us! Have a great weekend! The Fred's Team


Map of Cleveland, OH

Matt




Review of Fred's Appliance Service

Great, fast experience


Map of North Ridgeville, OH

Great Service




Review of Fred's Appliance Service

Outstanding , Service...., Thank you for solving our problem and being determend to do so …..


Map of Conneaut, OH

Great service, Excellent Repairman!!!




Review of Fred's Appliance Service

Art has been to my house a couple of times to fix things and he is Awesome to deal with. Always friendly and very knowledgeable about the product and what is wrong. No guessing for Art. Knows his stuff. Thanks, Art!!!!


Response from Fred's Appliance Service:

Hi MaryBeth, Thank you for sharing! We are so glad Art was able to provide great service for you. He is certainly an asset to our team! Have a great weekend, The Fred's Team


Great service on time .quickly done cleaned up




Review of Fred's Appliance Service


Great




Review of Fred's Appliance Service

We were very happy with the 2 teckie that came out and checked our freezer problems out and found that the freezer door and seal needed to be adjusted. Thank you for solving the problems


Marylouise




Review of Fred's Appliance Service

Na


Chad is a GREAT "TECH"




Review of Fred's Appliance Service

He is very professional and corrected the problem quickly. TELL ADAM he has a a good repair man in Chad !!


Brain




Review of Fred's Appliance Service


Delia




Review of Fred's Appliance Service

The repair man was very nice and efficient.


Fast, Clean, Friendly and Awesome service.




Review of Fred's Appliance Service

I would diffidently service my appliances again. Thanks


Roland




Review of Fred's Appliance Service

Great experience


Great Service




Review of Fred's Appliance Service


Jim




Review of Fred's Appliance Service

Great job explaining the problem with our appliance. Also, explained how to properly make sure filters were kept clean and how to remove.


Response from Fred's Appliance Service:

Hi Jim, Thank you for sharing your experience with us! We are so happy to hear that Corina took the time to explain the problem as well as some maintenance tips to help out in the future! Have a great weekend! The Fred's Team


Costs too high




Review of Fred's Appliance Service

$175 for service call and labor. For 45 minutes of work is too much.


Response from Fred's Appliance Service:

Hi John, We appreciate you taking the time to submit your review. We base over labor on a flat rate labor guide. This means it doesn't matter if you technician takes 15 minutes or 2 hours to do the same job, it costs the same. We do this because we don't think you should pay more for a technician that takes their time, or to pay less for one of our most experienced/quickest technicians. Chad is one of our senior technicians so you certainly received stellar service. That being said, we are frequently evaluating our pricing to ensure it aligns with the industry standards based on the service we provide. We will certainly consider your review during the next evaluation. Have a great weekend! The Fred's Team


Friendly Service




Review of Fred's Appliance Service

Tech did a good job fixing the problem. Was friendly and quick in diagnosing and fixing the issue.


Great customer servic as well as knowledgeable technician.




Review of Fred's Appliance Service

Fred’s appointment system is excellent. Let’s you get a very good idea of technician’s arrival. Corina is knowledgeable and personable. She explains the situation and takes care of what needs to be done.


Response from Fred's Appliance Service:

Ruth, Thank you for taking the time to share your experience with us! We are happy to hear that you appreciated our scheduling process. We know making appointments can be dreadful so we do out best to keep our customers informed every step of the way. Corina is certainly an asset to our team; we're happy you thought so, too! Have a great weekend, The Fred's Team


efficent,cleans up debris and very informative




Review of Fred's Appliance Service

Very pleasant to deal with, and worked hard to complete the task.


Excellent Service




Review of Fred's Appliance Service

Robert was right on time, as scheduled and got right to work. He quickly diagnosed the problem, had the part with him and made the repair! Excellent customer service and professionalism. Thanks, Robert!


Response from Fred's Appliance Service:

Hi Janet, Thank you so much for submitting your review. We are very happy to hear that Robert provided such efficient service and was professional as well! He certainly is an asset to our team! Have a great weekend! The Fred's Team


Great service




Review of Fred's Appliance Service

The technition was wonderful. He was polite, neat, and very respectful. He explained the whole process as he was working. I am very pleased.


Response from Fred's Appliance Service:

Hi Janet, Thank you for taking the time to submit your review. We are glad to hear that your technician was friendly and considerate of home while taking the time to explain the process as he repaired your unit! Have a great weekend! The Fred's Team


Good service




Review of Fred's Appliance Service

Good service, all round . From receptionist who took call to appliance repair men . Thank you


constance and robert kuty




Review of Fred's Appliance Service

very good, knew just what to do and fixed it quick. very nice person.


Janet




Review of Fred's Appliance Service

Great Service!! Dan H took time to listen to our concerns. He took the additional time to listen to our washing machine and determined that a follow up was definitely needed. We so appreciate Dan’s visit/repair. He replaced the washing machine motor. We are very pleased. —. Janet Snow


Response from Fred's Appliance Service:

Hi Janet, Thank you so much for submitting your review. We are very happy to hear that Dan was such a fantastic technician. We hope you are enjoying having your washer back in action! Have a great weekend! The Fred's Team


Very good




Review of Fred's Appliance Service


Great service




Review of Fred's Appliance Service

Very professional and efficient


Great Service. Nasty Customer Service Personnel by Phone.




Review of Fred's Appliance Service

Corey was a great servicer and repairman. People I had to go through to get to him were nasty, abrasive and largely oblivious to customer care and needs.


Response from Fred's Appliance Service:

Hello Charles, Thank you so much for taking the time to submit your feedback. We apologize that you were less than pleased with the office team. We always call our customers 2 days before their appointment with a 3-hour timeframe that must be confirmed so that we know someone will be home. If that appointment isn't confirmed, we try to contact our customers when the technician is ready to head to the home, but if we cannot verify that someone will be there, we do not send our technicians. I apologize for any inconvenience this caused you. We are so happy to hear that Corey was a great technician and got you all taken care of! We hope you have a fantastic weekend! The Fred's Team


In and out for easy fix




Review of Fred's Appliance Service


Great service




Review of Fred's Appliance Service


DISHWASHER DISPENSER DRAWER




Review of Fred's Appliance Service

It was an easy fix, but asked multiple questions on things I was not aware of with dishwasher and gained valuable information from technician.


Hood service was great!!




Review of Fred's Appliance Service


Good Service




Review of Fred's Appliance Service


Impressive!




Review of Fred's Appliance Service

I believe this is the fastest service I have ever received. Although we had to wait for the right parts, twice, I am still very satisfied with the service and Chad was awesome!


Great Service from our tech Jeff




Review of Fred's Appliance Service

They were fast and friendly


Great service




Review of Fred's Appliance Service

Very friendly and knowledgeable!


Great to deal with!




Review of Fred's Appliance Service


Highly professional




Review of Fred's Appliance Service

Chad made a thorough analysis and avoided doing unnecessary work.that might have been costly to us. His manner was friendly and professional. We would certainly contact Fred's again when needed.


Mark Wheeler




Review of Fred's Appliance Service

Everything went well. He was very professional and easy to talk to. Unfortunately, our washer just couldn’t be repaired but now I get to shop for a new one! 😊 Thank you for coming quickly, the call to update us on his arrival, and the automated messsge to give precise time of arrival. Excellent service!


Response from Fred's Appliance Service:

Hi Mark, Thank you for taking the time to submit your review! We are happy to hear the Brian was professional and the scheduling process was excellent. We are bummed to hear that your washer isn't repairable; but we sure hope you have fun shopping for a new one! Have a great rest of your week! The Fred's Team


Fast service




Review of Fred's Appliance Service

Corina was great! She worked efficiently and explained next steps thoroughly.


Great Service!




Review of Fred's Appliance Service


Great service




Review of Fred's Appliance Service


Ammana




Review of Fred's Appliance Service

Exellent service. Very knowledgable.


Lisa




Review of Fred's Appliance Service

He was very nice and helpful


excellent service




Review of Fred's Appliance Service

the tech was efficient and proficient. He even made sure my dishwasher did not have debris clogged inside which was an extra step to make sure I was happy with his service


The best company with best tech Corina




Review of Fred's Appliance Service


Very nice guy great service




Review of Fred's Appliance Service


Broken fridge




Review of Fred's Appliance Service


Dishwasher Repair




Review of Fred's Appliance Service

Working with Fred's Appliance has been a dream. They were extremely dependable and knowledgeable. The follow-up and staying in contact with us was very helpful. Thank you!


Great service, timely arrival and friendly/knowledgeable technician




Review of Fred's Appliance Service


Stasia




Review of Fred's Appliance Service


Great my tech explained the problem that Jan nothing to do with my refrigerator it was the lines to the ice filter. I will call again and refer thi




Review of Fred's Appliance Service

Great service all around.


Another happy customer




Review of Fred's Appliance Service

The repair guys were on time and they know their stuff!


Professional as well as friendly




Review of Fred's Appliance Service


Great service!




Review of Fred's Appliance Service

Corina was great! She explained everything so I could understand and was very friendly....even gave my dog a treat!


Joe




Review of Fred's Appliance Service

Joe


Sandy




Review of Fred's Appliance Service

Tech was knowledgeable,courteous and efficient. Awesome job


Laurie




Review of Fred's Appliance Service

Professional & punctual


Service guy was great, knew what he was doing




Review of Fred's Appliance Service

The service was prompt and on time, unfortunately I cannot give good reviews to the appliance itself, a Maytag dryer. Bought it in Jan 2018 and this was the second service call already


Friendly, thorough, and knowledgeable




Review of Fred's Appliance Service

Friendly, thorough, knowledgeable


Very Helpful




Review of Fred's Appliance Service

Had to get a new door and Mac was very fast and neat. Explained everything and cleaned up. Put the old door in the garage so it would be easy for me to get out on bulk trash day.


Response from Fred's Appliance Service:

Carol, Thank you for submitting your review! We are happy to hear that Mac was helpful and efficient in repairing your unit. We hope you are enjoying your new door! Have a great week, The Fred's Team


Long wait




Review of Fred's Appliance Service

Jeff was great. Unhappy with price and fact I had to wait a week for a tech to come out


Response from Fred's Appliance Service:

Hi Deb, Thank you for taking the time to submit your feedback! We frequently review our pricing to ensure it aligns with the industry standard based on the quality of service that we provide. We will certainly take your comments into consideration during the next review! We apologize about the delay in getting a technician out to your home. We are right in the middle of our busy summer season but are doing out best to get out as soon as possible! We are so happy to hear that Jeff was great and got your unit back up and running again. Have a great week! The Fred's Team


Refrigerator Repair




Review of Fred's Appliance Service

Corey was prompt, efficient and accurate with evaluating the issue and fixing it!


a




Review of Fred's Appliance Service


Great Service




Review of Fred's Appliance Service

Very Good Service


Great service, fantastic repair




Review of Fred's Appliance Service


Knowledgable




Review of Fred's Appliance Service

Very professional and knowledgeable


Technician On Time & Fast Repair Service




Review of Fred's Appliance Service

Excellent experience!


very friendly and informative technicians




Review of Fred's Appliance Service


Great Service!




Review of Fred's Appliance Service


Great Service, great customer service!




Review of Fred's Appliance Service


Dryer




Review of Fred's Appliance Service

Waste of time and money


Response from Fred's Appliance Service:

Hi David, We are sorry to hear that you felt our service was a waste of time and money. I am showing that the technician found only 120 volts feeding, no 240 between L1 and L2 and advised you to have an electrician inspect. Are you still have issues with the dryer after this? Please let us know as we would be happy to come out to take another look at no charge within the 30day period. Thanks! The Fred's Team


Cheerful and competent




Review of Fred's Appliance Service

The service person was not only very upbeat and friendly but also very competent and completed the job in a very timely fashion.


Repair




Review of Fred's Appliance Service

Great service


good knowledge of issue




Review of Fred's Appliance Service

found the problem...so far,so good


Great service




Review of Fred's Appliance Service

Great thank you so much


Kim




Review of Fred's Appliance Service


Quick and friendly service




Review of Fred's Appliance Service


Rose Marie




Review of Fred's Appliance Service

Arrived on time. Took care of one problem & explained what I need to do for the other


Persistent!




Review of Fred's Appliance Service

I had a couple of issues with my washing machine and none were straightforward. I really appreciated that service that Robert provided with his persistence to get my machine to work.


On time and professional




Review of Fred's Appliance Service


Great, Fast Service




Review of Fred's Appliance Service


Great service




Review of Fred's Appliance Service


Job Complete




Review of Fred's Appliance Service

Technician came and installed ordered part and washing machine working great.


very good --freindly service




Review of Fred's Appliance Service

Very knowledgeable about the problem and how to repair it.


Great Service




Review of Fred's Appliance Service


Great Service!




Review of Fred's Appliance Service

Corina did an excellent job replacing the glass surface of my induction cooktop. She also made few suggestions about how to get higher reimbursement from the extended warranty I purchased with the appliance. She has been courteous and attentive to my comments. It has been a pleasant experience. Thank you, Corina!


Response from Fred's Appliance Service:

Hi Boris, Thank you for taking the time to submit your review! We are so happy to hear that Corina was not only helpful in the repair of your cooktop but also helpful in educating you on your warranty! Have a great weekend! Thank you, The Fred's Team


Very satisfied




Review of Fred's Appliance Service

On time, very professional


Michelle




Review of Fred's Appliance Service

Thank you for an awesome explanation to the problem. You showed genuine care and thoughtfulness. I'm sold on your service. Thanks will recommend to others.


Response from Fred's Appliance Service:

Hi Michelle, Thank you for sharing your experience with us! We are happy to hear that our technician was able to explain the situation with your unit and was genuinely helpful! We hope you have a great weekend! Thank you, The Fred's Team


ice maker repair




Review of Fred's Appliance Service

Great Service, Good Price, Arrived Within Time Frame


311




Review of Fred's Appliance Service


Ron




Review of Fred's Appliance Service

Great service


Washer




Review of Fred's Appliance Service


On time and awesome!




Review of Fred's Appliance Service


Lynne




Review of Fred's Appliance Service


Pam




Review of Fred's Appliance Service

Very good. Nice,fast, early


Great Service!




Review of Fred's Appliance Service


Good service




Review of Fred's Appliance Service

Jeff was an excellent service technician.


did not do any service




Review of Fred's Appliance Service

said frig was not rated for use in a garage but it is rated for garage use


Response from Fred's Appliance Service:

Hello Alex, Thank you for submitting your review. While we never recommend keep any refrigerator in a garage, there are some that may be suitable for that environment. However, according to the owner's manual for your FFTR1821QW1 model, page 5 states, "For optimal performance, do not install the refrigerator where the temperature will drop below 55°F (13°C) or rise above 110°F (43°C). The compressor will not be able to maintain proper temperatures inside the refrigerator." Only a heated and air conditioned garage would be suitable for this unit. Thank you, The Fred's Team


Great service, technician was very friendly and informative!




Review of Fred's Appliance Service

Awesome service!


Great service!




Review of Fred's Appliance Service


We could not have been more satisfied with our technician Mac. He was extremely helpful and knowledgeable.




Review of Fred's Appliance Service


Jeff was (is) GREAT!!




Review of Fred's Appliance Service

My service person (Jeff) was not only professional and informative, but detailed, and a stickler for perfection as well (which I really appreciate) ... Those are hard qualities to find in an employee these days ... And I should know. I own a business where I employ people that interface with customers, and haven't had a lot of luck finding good, hard working folks that I feel comfortable representing me and my business. Jeff's a KEEPER!


Response from Fred's Appliance Service:

Carl, Thank you so much for sharing with us! We agree, Jeff is a fantastic employee and certainly an asset to our team. We are so happy to hear that you appreciate the service that Jeff and our team was able to provide in assisting with your appliance. Have a great rest of your week! The Fred's Team


Super Service




Review of Fred's Appliance Service

This is the second time we had your guy out to repair our appliances and he is GREAT!!!


Great service!!!




Review of Fred's Appliance Service


Ann




Review of Fred's Appliance Service

Very polite very nice fast servic very polite very nice fast service!


John




Review of Fred's Appliance Service

Great service


Great Service!




Review of Fred's Appliance Service

Corina was a true professional!! She did a great job! Thanks for the great service!


Professional service




Review of Fred's Appliance Service

MAC was very good at his job and very knowledgeable. He was pleasant to have around.


Great service




Review of Fred's Appliance Service

Jeff checked washer, ordered parts, last week. Came back today installed part and checked it out. Did a load of laundery worked good.


Char




Review of Fred's Appliance Service

On time, efficient, quite pleasant. Explained everything.


Dishwasher service




Review of Fred's Appliance Service


Review




Review of Fred's Appliance Service


Outstanding job




Review of Fred's Appliance Service

Did an outstanding job. On time professional technician who fixed all of our problems. The company let you know every step of the way what they were going to be doing. The calls to schedule service, to confirm service and to track the technician were top notch.


Response from Fred's Appliance Service:

Hello, Thank you for taking the time to submit your review. We are so happy to hear that your technician did an outstanding job! We do our best to keep our customers informed throughout the entire process; we're glad it was helpful to you! Have a great rest of your week! The Fred's Team


Excellent Service




Review of Fred's Appliance Service

The technicians were polite and know their job. Very efficient.


Ken. Owner of Fridgadaire Dryer




Review of Fred's Appliance Service

Great Service.


Great service; knowledgeable technician




Review of Fred's Appliance Service

Brian knew exactly what our problem was and clearly explained the cause and fix. Very courteous individual.


Laurie Sadler




Review of Fred's Appliance Service

Corrine was terrific. I would highly rate her professionalism, expertise and customer service. Have to say all of my experiences with Fred’s has been excellent! Keep up the great work you do!


Response from Fred's Appliance Service:

Hi Laurie, Thank you for sharing! We're so happy to hear that Corina was professional and helpful in repairing your unit! Have a great week! The Fred's Team


Dishwasher repair




Review of Fred's Appliance Service


good however my rigid is leaking and I need another service call




Review of Fred's Appliance Service


Response from Fred's Appliance Service:

Hi Sharon, Oh no! We would certainly like come out to help you out with that. I will be giving you a call shortly to get you all set up! Thank you, The Fred's Team


Honest




Review of Fred's Appliance Service

I would recommend Fred's to anyone.


Good experience repairing my Maytag




Review of Fred's Appliance Service

Brian arrived on time and was very pleasant and considerate. He went to work, replaced needed components, tested the machine and did more work and retested. Brian also stabilized the machine which was off balance. He answered my questions politely and left the area neat and clean. The machine sits on a new vinyl floor which I was concerned could be damaged when moving the machine as was necessary. The floor is fine as best I can see which I really appreciate.


Response from Fred's Appliance Service:

Hi Patricia, Thanks for sharing your experience with us! It is nice to hear that Brian was professional, educational, and considerate of the flooring in your home. We hope you are enjoying your unit being up and running again! Have a great week! The Fred's Team


Wonderful




Review of Fred's Appliance Service

I have a warranty however service Guy was very nice and pleasant and walked you through the process


The Best of the Best




Review of Fred's Appliance Service

Jeff was super and on time and very professional and I could tell the minute he walked in the door that he knew what he was talking about. Took care business and left. What I REALLY like about this company is the track system. You know how close he is and when he finishes with the customer ahead of you and just how busy he is.


Response from Fred's Appliance Service:

Hi Helen, Thanks for sharing! We are so happy to hear that Jeff was knowledgeable and confident. We implemented the tracking system because we know how difficult it can be to schedule and wanted to make it easier for our customers to plan around their service. We're happy to hear that you found it helpful! Have a great week! The Fred's Team


Excellent service, problem identified immediately




Review of Fred's Appliance Service


warrantee service




Review of Fred's Appliance Service

Great service... good fix on my JennAire Fridge


Ruth




Review of Fred's Appliance Service

Prompt, reliable service


Terrible service issue not resolved




Review of Fred's Appliance Service

Your service was a complete failure. Parts on a stove were replaced but the technician failed to bring a meter to check if gas was still leaking from stove. Technician was completely unfriendly. My wife and son still smell gas so gas was turned off again. Whirlpool recieved a report from tech saying issue was resolved. ITS NOT RESOLVED !!!!


Response from Fred's Appliance Service:

Hi James, Thank you for taking the time to submit your review. We are so sorry to hear that you are still having trouble. I just tried to give you a call to discuss, but I was unable to reach you and left a message. We would certainly like to come out to take another look and get this taken care of for you. Since your unit is still under the first year manufacturer warranty, you will just need to call Whirlpool to schedule the appointment at 1-800-253-1301. Additionally, our technicians do not have carbon monoxide detectors. If you would like this tested, you can request a detector from Whirlpool as well. Again, we are so sorry to hear about this issue. We have a make-it-right policy and we would certainly appreciate the opportunity to do that! Thank you, The Fred's Team


Great service. Cage when said they would and fast service




Review of Fred's Appliance Service

Would definitely use again


Shelley




Review of Fred's Appliance Service

Good service


Broken/faulty duck bill




Review of Fred's Appliance Service

Great service, price amazed me. I was thrilled that it didn't "break the bank".


Great, knowledgeable service




Review of Fred's Appliance Service

Brian was on time, friendly, knowledgeable and helpful. Excellent service.


Wirlpool Dryer Model WED7500VW




Review of Fred's Appliance Service

Work was completed. Service men were not familiar with machine before they arrived, my regular technician could not repair this appliance. Price for service Was WAY TO HIGH. Will only use you on Wirlpool proucts.


Response from Fred's Appliance Service:

Hi Thaddeus, Thank you for taking the time to submit your review. Our technicians are very well trained and we strive to keep them up-to-date as new appliances and models are continually introduced into the market. So, we are sorry to hear that you felt our technicians were unfamiliar with your machine. But, we are so happy to hear that even without being familiar with your model, that they were able to get your unit is up and running again! In regards to pricing, we frequently review our pricing to ensure that it is fair and aligns with the industry standards based on the service that we provide. I will certainly have the management team take your comments into consideration during the next pricing review. Have a great week! The Fred's Team


Great Service, friendly staff, will definately use again




Review of Fred's Appliance Service


Very professional




Review of Fred's Appliance Service

Always happy with this service technician. He is very knowledgeable and answers all of our questions.


Freezer




Review of Fred's Appliance Service

Great


Jennifer




Review of Fred's Appliance Service


Excellent job




Review of Fred's Appliance Service


Good service




Review of Fred's Appliance Service

Dan showed up on time, checked the problem, and made the repair quickly. He was pleasant and efficient.


Great job




Review of Fred's Appliance Service

Solved problem and did a good job


Technicians very knowledgeable and friendly.




Review of Fred's Appliance Service


Great Service




Review of Fred's Appliance Service

Able to diagnose the issue quickly. Part was unavailable and ordered for deliver Monday, June 18, 2018. Return visit is scheduled for Wednesday, June 20, 2018 to install part. Expect to have washer working after completion of work.


Response from Fred's Appliance Service:

Hi Joe, Thank you for taking the time to submit your review! We are sorry to hear that the part was not available at the time of the first service. However, we are happy to hear that we are scheduled to come back and get it installed for you. We hope after the complete repair you will be able to give us 5 stars! Thanks! The Fred's Team


Sarah




Review of Fred's Appliance Service

It was nice and quick.


Good service. Good guy




Review of Fred's Appliance Service

Good service. Good guy


Very Professional and respectfull




Review of Fred's Appliance Service


Corey was great!




Review of Fred's Appliance Service

Corey came to service a broken portable dishwasher and was excellent.


Wonderful and informative service!




Review of Fred's Appliance Service

After many visits by different repair compnaies over the past five years for my refrigerator, Corina was the first person to advise me to adjust the height of my shelves to keep the blower in the back working properly. In the past, they would tell me to keep items from getting too close in front...but never told me to adjust the top shelf to the height of a gallon of milk. Corina fixed all the other problems and even went beyond and showed me how to detach my ice maker (since I wasn’t using it) to give me more space in my freezer. Hire more Corinas!!


Response from Fred's Appliance Service:

Hi Jackie, Thank you so much for taking the time to share your experience with us. We train our technicians to really think outside of the box and work to find the root cause of issues. We are happy to hear that Corina was able to give you this unique advice! Enjoy your refrigerator! Have a great weekend! The Fred's Team


Best Service beginning to end




Review of Fred's Appliance Service

I had never heard of Fred's appliance repair and was very leary when my call was answered by a a centralized center. My fears were soon laid to rest by everyone's professionalism from the warranty call center, Fred's and finally the serviceperson Macauly. I would definitely recommend these folks for non warranty work as well, They were all accommodating,knowledgeable, clean and polite!!!..


Response from Fred's Appliance Service:

Hi Sarah, Thank you for submitting your review! Fred's Appliance may sound like a call center but we're still a small business at heart with only three Fred's representatives answering our phones. We've been utilizing technology more and more so it may seem like we're a large corporation but we're just doing out best to be as efficient as possible for customers! We are so happy to hear that you received excellent service from our company. While we hope your appliances don't give you trouble, know that we're here if you need us! 1-888-45-FREDS Have a great weekend, The Fred's Team


Microwave




Review of Fred's Appliance Service

Cost of repair exceeded replacement...so did not proceed


Response from Fred's Appliance Service:

Hi John, Thank you for taking the time to submit your review. We are sorry to hear that the cost of repair exceeded the cost of replacing the unit. Unfortunately, that can certainly happen in the appliance repair world. We wish you the best in your search for a new unit! Thanks! The Fred's Team


Great service! Your technicians know their stuff. They are very good at explaining what they are doing.Good work!!!




Review of Fred's Appliance Service

Pleasure to deal with.


good service




Review of Fred's Appliance Service


Good service




Review of Fred's Appliance Service


Mile Browne




Review of Fred's Appliance Service

Cory did a great job ... I'm happy with your service!


Professional & Prompt




Review of Fred's Appliance Service

The techs were professional & prompt. They did their job well.


Chris




Review of Fred's Appliance Service

It was disappointing that even though you knew what was wrong with our washer from the error codes reported on our call for service the technician did not bring out the parts to fix the washer on his first visit. Which took a week from the day we called. Then we had to wait another week to have him come back and install the parts. We have 2 sons and a lot of laundry so that is why we bought a Maytag that was supposed to be the best but didn't make it through the first year


Response from Fred's Appliance Service:

Hi Chris, Thank you for taking the time to submit your review. We carry a large inventory of truck stock on our vehicles that includes the most commonly used parts. Additionally, we have a team that works to pre-identify parts that can be ordered ahead of time for all repairs. We certainly do our best to save all of us time by repairing the unit on the first trip out if at all possible. Unfortunately, in your situation we could not be 100% certain on the parts that were needed for a total repair. We apologize for your lengthy wait time; we are currently in the midst of our busy summer season. Again, we apologize for the wait time, but we are happy to hear that the unit is up and running again! Should you have any issues, feel free to call us at 1-888-45-FREDS. Have a great weekend! The Fred's Team


Great Service!




Review of Fred's Appliance Service

Corina was very nice and very knowledgeable about both our refrigerator and washer. She was also very nice and easy to talk to.


Refrigerator




Review of Fred's Appliance Service


A very nice gentleman with awesome




Review of Fred's Appliance Service


Great




Review of Fred's Appliance Service


Great




Review of Fred's Appliance Service


Great service




Review of Fred's Appliance Service


Great Service




Review of Fred's Appliance Service


Excellent service




Review of Fred's Appliance Service

Very pleased with everything. Brian was on time & diagnosed the problem quickly. He was very helpful & I would definitely recommend him & your company to my friends & family.


Jim




Review of Fred's Appliance Service

Excellent service good tech


return visit




Review of Fred's Appliance Service

Art came back and reassured me that nothing was wrong with my freezer and put me at ease.


Top flight




Review of Fred's Appliance Service

Corina was right on time and fixed our oven. She took the time to explain what was being done in a very professional manner. PS, the needed parts were received last week , in plenty of time for today's visit.


Nice young service man.




Review of Fred's Appliance Service


Got the job done




Review of Fred's Appliance Service


Ette




Review of Fred's Appliance Service

I was dismayed by how long it took to actually get the repair done overall. We had two diagnoses and waited almost a week for part 1 only to be told that thenfirst diagnosis was wrong, althoug itmdidmseem to make sense. The second diabnosis meant we had another wait for a part, 2 days, but a six day wait for the installation. In addition, the supplier for the parts used fedex and the first part arrived with one end of the box totally open! I realize Fred’s repair is not a franchise for any brand of appliance but having to wait two,weeks for parts and service schedule to gel was really a proble, for a refrigerator/freezer repair in June! Both repairmen were exremely polite and diligent in their work, however. They seemed knowledgeable, also.


Response from Fred's Appliance Service:

Hi Harriette, Thank you for taking the time to submit your review. We apologize that you had to wait for both parts and scheduling. We deliver parts directly to our customers to ensure the quickest deliver possible. For scheduling, we are in the midst of our busy season this summer, but we do our best to get out as soon as possible for all of our customers. We are happy to hear that our technicians were polite and knowledgeable! Thank you, The Fred's Team


Great service




Review of Fred's Appliance Service


Was able to identify problem quickly and accurately




Review of Fred's Appliance Service

This was a warranty repair, so I can't speak on price. The technology was good and informing when the technician would arrive was pretty accurate.


Looks like you have a great technician




Review of Fred's Appliance Service


the repairman gave me great service and helpful hints




Review of Fred's Appliance Service


Corina




Review of Fred's Appliance Service

She (Corina)was very thorough! She explained things in great detail! She very approachable and work friendly! Great job!


Excellent service




Review of Fred's Appliance Service

Brian Mullins is very professional and knowledgeable. He answered all of my questions about my appliance before he left (Appliance was under warranty protection plan.)


Gnm




Review of Fred's Appliance Service

On time,personable repair man. Capable and efficient and honest. I am Very pleased as usual


very good




Review of Fred's Appliance Service


Will to resolve the issue.




Review of Fred's Appliance Service


Linda




Review of Fred's Appliance Service

My service man was knowledgable and friendly. Absolutely pleased with this company.


Great servicr




Review of Fred's Appliance Service

I was please with the prompt service I received and the technician was both helpful and courteous thank you


Fridge repair




Review of Fred's Appliance Service

Corina was friendly, professional & extremely knowledgeable! I would refer Freds Appliance Repair & Corina to any & everyone for appliance repair! Thanks for the excellent work!


Response from Fred's Appliance Service:

Hi Eric, Thank you for taking the time to share your experience with us. We are so happy to hear that you had such a great experience. Corina is certainly an asset to our team and we are happy to have her on board. We hope everything is smooth sailing from here, but if you have any issues with your appliances, don't hesitate to call us at 1-888-45-FREDS. Thanks! The Fred's Team


Chad




Review of Fred's Appliance Service


Fridge issues




Review of Fred's Appliance Service


Very well organaized company.




Review of Fred's Appliance Service

We were disappointed that the first tech misdiagnosed the problem, which added, I believe, another four days without the refrigerator. That being said, Chad was very good and put in the correct part.


Response from Fred's Appliance Service:

Hi Thomas, Thank you for taking the time to submit your review. Unfortunately, sometimes once one part is replaced the unit can reveal another issue with a separate component. We apologize for the delay! However, happy to hear that your unit is up and working with Chad's help! Thank you, The Fred's Team


Great customer service




Review of Fred's Appliance Service


Great service Stress Free




Review of Fred's Appliance Service

The technician was pleasant and professional ! Thank You !


Pleasantly surprised!




Review of Fred's Appliance Service

Knowledgeable & efficient!


Grear Service




Review of Fred's Appliance Service

Great Service


2nd service




Review of Fred's Appliance Service


Don




Review of Fred's Appliance Service

Fred's technicians are the best


Knowledgeable and Helpful Tech Brian




Review of Fred's Appliance Service


Efficient




Review of Fred's Appliance Service

Hopefully knew what he was doing


Carol




Review of Fred's Appliance Service

Excellent service and dependable


Highly recommend!




Review of Fred's Appliance Service

Love Fred’s automated system so you aren’t waiting around! Technicians have all been great!


Great Service and Customer Service of the Tech




Review of Fred's Appliance Service

The tech explained in detail of the expective service and set the proper expectations of the time it will take to complete the visit.


Pleasant Experience




Review of Fred's Appliance Service

The technician was on time and the service was outstanding. Very professional, but extremely polite


Joe O.

Joe O.

WASHER WHIRLPOOL WTW8040DW4 Installed control and lid lock. Ran auto test and calibration. Op test ok

Near Robinson Rd, Chardon, OH 44024
Brian M.

Brian M.

WASHER MAYTAG MHW8630HC0 Cc unit leaving water in dispenser Found error for f0e2 Found service pointer W11446112 states to replaced control because unit may Not be dispensing proper amount of soap Needs control board ; ordrng 1 W11322884 (cntrl-elec)

Near Charlton Ln, Novelty, OH 44072
Brian M.

Brian M.

RANGE MAYTAG MGR5775QDS "Cc broil not working Found gas valve open Needs valve and broil igniter Replaced Valve is under warranty ; ordrng 1 12002604 (regulator) and 1 12400035 (igniter,oven)"

Near W Summit St, Chagrin Falls, OH 44022
Jason N.

Jason N.

DRYER AMANA NED4655EW1 "Cc dryer door hard to closeCustomer states door if hard to latch, customer is elderly. Replaced door catch and strike using customer supplied pre Id parts. Squeezed strike together slightly to allow easy entry into catch. Customer satisfied. Op test good."

Near E 337th St, Eastlake, OH 44095
Jeff M.

Jeff M.

DISHWASHER KENMORE 66513443412 There is a piece of plastic stuck underneath the water float

Near Chapel Rd, Madison, OH 44057
Jeff M.

Jeff M.

REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Put the unit in diagnostics wasn’t able to find a noise or determine an issue unit tested good

Near Burton St, Fairport Harbor, OH 44077
Jeff M.

Jeff M.

WASHER MAYTAG MVWB765FC3 Customer was having issues on loading procedures of the washer explained the proper loading procedures and soap usage unit tested good

Near Noble Ct, Mentor, OH 44060
Dan H.

Dan H.

WASHER MAYTAG MVWC565FW2 "Customer complaint that unit doesn’t wash, makes grinding noise and no water flows in it, ran diagnostics found f8e1(long/no fill) error code, found water turned off, turned on, started normal wash cycle"

Near Monticello Blvd, Cleveland Heights, OH 44121
Brian M.

Brian M.

REFRIGERATOR WHIRLPOOL WRF989SDAM01 Cleared ice build up Installed fan and thermistor OP Test Ok

Near Duxberry Dr, Ravenna, OH 44266
Corina B.

Corina B.

WASHER MAYTAG MVWB765FW0 "CC that the unit stops mid cycle. Ran diag F8e0 Long Fill, f7e0 power loss. Checked the water, good. Drain hose, good. Called t/l to replace the air hose. ; ordrng 1 WP353244 (Hose) and 1 W11172234 (Water valve)"

Near Country Way, Strongsville, OH 44149
Joe O.

Joe O.

RANGE WHIRLPOOL WFG505M0BW2 "Cc: once oven gets to temperature the oven will not light, sometimes if the burner is on it will start right back upFound igniter only pulling 2.65 amps. Replaced igniter. Tested. Op test ok; used 1 12400035 (IGNITER) from stock"

Near River St, Madison, OH 44057
Jason N.

Jason N.

REFRIGERATOR JENN-AIR JCB2388ARB "Installed inlet water valve. De iced ice maker, steamed out fill tube. Ran manual harvest on ice maker, unit indexed and filled with water. Op test good."

Near Quail Cir, Kirtland, OH 44094
Jason N.

Jason N.

RANGE WHIRLPOOL WFG520S0FS0 "Cc unit bake not workingCustomer stated just bought it a week ago, showed popRan bake test, no spark. Checked voltage out from dsi board when in bake, 0v. Checked broil from dsi, good voltage at 10.7v dc. Unit needs dsi board."

Near Water St, Chardon, OH 44024
Corina B.

Corina B.

REFRIGERATOR KITCHENAID KSSO36QMB01 "CC that the unit is not cooling then starts cooling. Freezer is set at 0 and reading 9. Temp in freezer is 0. Will need a main control. ; ordrng 1 W10818296 (Control), used 1 undefined (Shipping) from stock"

Near Hilliard Blvd, Westlake, OH 44145
Jeff M.

Jeff M.

REFRIGERATOR MAYTAG MFF2258VEB5 They bought a used fridge. It looks like the things gone through a flood nothing works you open the door the fans turn on close the door the fans turn back off if you leave the door open long enough The display goes out will not turn back on the power cords been cut and re-splice the wires for the molding strip that come out of the cabinet to the door it’s all been taken apart and looks like it’s missing a wire. I just told them it’s not worth it. They only paid $400 for it. I told them some things to watch out for if they’re buying another used one.

Near Ninevah Rd, Ashtabula, OH 44004
Corina B.

Corina B.

REFRIGERATOR WHIRLPOOL WRX735SDHB01 Cust never received the parts. The cover is missing a screw. ; ordrng 1 WP8281196 (Screw) and 1 W11173719 (Housing) and 1 WP12466115SP (Switch)

Near Stanfield Dr, Parma, OH 44134
Brian M.

Brian M.

REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Cc unit not making ice like it should Found ice in mold Ran ice maker test Found error e5 and e2 Needs ice maker ; ordrng 1 W11294907 (icemaker)

Near Willowbrook Dr, Reminderville, OH 44202
Corina B.

Corina B.

WASHER WHIRLPOOL WTW7120HW0 "CC that there is a fault code f9e1. Ran diag f9e1 long drain f1e2 motor drive module over voltage, checked the drain pump hot to touch. Can here the pump trying to start. Will need a new pump; ordrng 1 W11396717 (Drain pump)"

Near Van Aken Blvd, Shaker Heights, OH 44120
Jason N.

Jason N.

RANGE WHIRLPOOL WFG320M0BS2 "Cc unit resets after about 30 min when using oven.Customer states when operating oven, after it preheats above 350, the oven display will shutoff able will not be able to be used until it cools down. Ran diagnostics no codes stored. Ran bake test to 400 degrees for 20 min. could not duplicate issue set this time. Called wp techline, Scott, check connections on control, if good, replace control. Called landlord, Customer not repairing at this time, estimate only.; ordrng 1 W11126814 (cntrl-elec30766), used 1 SHIPPING (shipping and handling) from stock"

Near E 222nd St, Euclid, OH 44123
Joe O.

Joe O.

REFRIGERATOR MAYTAG MFI2269VEW1 Installed control. Found ui not working. Checked part number on part. Found incorrect part packaged. Re ordering control. ; ordrng 1 WPW10310240 (cntrl-elec)

Near New London Rd, Geneva, OH 44041
Dan H.

Dan H.

DRYER ROPER REX4634KQ1 "Customer complaint that unit is not starting, customer started normal dry cycle, unit started and heated, stopped to take model/serial pic, unit would not start again , motor is burning, unit needs new motor, customer does not want repair ; ordrng 1 279827 (Motor)"

Near Morgan Ave, Cleveland, OH 44127
Jeff M.

Jeff M.

REFRIGERATOR WHIRLPOOL WRX988SIBM01 Fresh food evaporator is frozen over the new service pointer that has been issued for this model still involves relocating the temp sensor but also involves measuring to make sure everything is within spec of the service point; ordrng 1 W10837236 (harns-wire) and 2 W11456069 (CLAMPS)s and 1 WPW10339879 (tie-wire), used 1 SHIPPING (shipping and handling) from stock"

Near Brookside Dr, Perry, OH 44081
Dan H.

Dan H.

DISHWASHER KITCHENAID KDTE334GPS0 "Installed new sump assembly, op test no good , diverted valve will not stop spinning, ordering new sump assembly and control, control covered under extended warranty for parts; ordrng 1 W11162733 (Sump) and 1 W11162733 and 1 W11120155 (Cntrl)"

Near Fairmount Blvd, Cleveland Heights, OH 44118
Jeff M.

Jeff M.

RANGE WHIRLPOOL WFE320M0ES2 Power cord junction box wiring harness one of the powerlines broke took a picture. The display is not illuminating. Needs a control harness power cord; ordrng 1 8171385RC (cord-power) and 1 W11122560 (cntrl-elec) and 1 W11416847 (HARNESS )

Near Hurst Rd, Painesville, OH 44077
Brian M.

Brian M.

REFRIGERATOR WHIRLPOOL WRR56X18FW02 "Cc unit not cooling Found compressor running and super hot also found no frost pattern on evap Needs sealed system repair also found thermistor damaged Compressor and evap and thermistor ; ordrng 1 W10858281 (evaporator) and 1 W11125124 (compressor) and 1 WPW10383615 (thermistor) and 1 WPW10143759 (dryer), used 1 SHIPPING (shipping and handling) from stock"

Near Shilling Rd, Geneva, OH 44041
Joe O.

Joe O.

REFRIGERATOR WHIRLPOOL WRS576FIDM01 "Cc: not making iceCycled ice maker. Unit will not cycle. Needs ice maker. ; ordrng 1 W10873791 (icemake8987), used 1 SHIPPING (shipping and handling) from stock"

Near Port Royal Ct, Mentor, OH 44060
Corina B.

Corina B.

REFRIGERATOR KITCHENAID KBFN506ESS01 Replaced the hinge. Optest ng. Broke a screw in the hinge. Spring does not attach now. Advised cust to carefully open the door due to no tension on the door. Called t/l rich to replace the hinges on top and bottom. ; ordrng 1 WPW10485980 (Hinge) and 1 WP2316804 (Spacer) and 1 WP489282 (Screw) and 1 W10484913 (Bushing) and 1 WP2316804 (Spacer) and 1 W10273367 (Hinge) and 1 WP489282 (Screw) and 1 WP2307857 (Spring) and 1 W10337505 (Center hinge) and 1 WP2006346 (Washer) and 1 W11418227 (Hinge)

Near Beach Cliff Blvd, Rocky River, OH 44116
Corina B.

Corina B.

REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "CC that the ice maker is not working. Jumped the ice maker cycle, stopped half wAy will need a new icemaker. ; ordrng 1 WPW10300024 (Ice maker)"

Near Vinewood Dr, Avon Lake, OH 44012
Corina B.

Corina B.

RANGE FRIGIDAIRE FGMC2765PBC "CC that the food is burnt on the outside and raw on the inside. Checked the bake element, open. Will need a new bake element. ; ordrng 1 318902502 (Bake element), used 1 Shipping from stock"

Near Lake Rd, Avon Lake, OH 44012
Corina B.

Corina B.

DRYER WHITE WESTHS DE600EDW5 CC that there is a squealing noise when it’s running. Found the idler pulley is seized. Will need a new pulley part is nla.; ordrng 1 Q128472

Near Kenilworth Rd, Bay Village, OH 44140
Corina B.

Corina B.

REFRIGERATOR WHIRLPOOL WRF555SDFZ09 CC that the dispenser does not dispense and can’t not get the bin out. Will not dispense ice. The bin is stuck. Ice cubes are the right size. Door flap closing. Called t/l Robert to replace the whole augur assembly and door seal; ordrng 1 WP63052-2 (Impeller) and 1 W11378860 (Washer) and 1 WPW10309864 (Divider) and 1 WP67006341 (Foam) and 1 WPW10317991 (Motor) and 1 WPW10196393 (Control) and 1 WPW10309866 (Solenoid) and 1 W10346971 (Bracket) and 1 W10287601 (Gasket) and 1 W10121282 and 1 W10309863 (Blower) and 1 W10308033 (Fan) and 1 W10123444 (Wheel)

Near Overbrook Ave, Lakewood, OH 44107
Corina B.

Corina B.

BEVERAGE CENTER KITCHENAID KUBR204ESB00 CC that there is water in the bottom. Found the drain hole blocked. Steamed out the drain. Optest ok

Near Chapparal S, Westlake, OH 44145
Corey L.

Corey L.

DISHWASHER MAYTAG MDB8959SFZ4 "Customer complaint top left slide broken and rack hangs plus motor stopped working dishes are not wet at all but water is in the bottom, confirmed sump not powering up, found connection at control backed out, reinstalled and secured with tape, ordering left upper rack slide; ordrng 1 W11259785 (track)"

Near Quarry Ridge, Columbia Station, OH 44028
Corina B.

Corina B.

REFRIGERATOR WHIRLPOOL WRF757SDHZ00 CC that the lights do not work. Found the freezer lights not working. Replaced the freezer led. Optest ok

Near Laurel Cir, North Ridgeville, OH 44039
David R.

David R.

WASHER WHIRLPOOL WFW5090JW0 "Only have switch, still need control and wiring harness. Whirlpool was suppose to send out parts per notes on 5/4/20, never did. Ordering parts***2 techs needed; ordrng 1 W11132207 (harns-wire) and 1 W11334605 (CONTROL)"

Near Barber Ave, Cleveland, OH 44113
Corey L.

Corey L.

FREEZER WHIRLPOOL WZF34X20DW01 "Customer showed pop, Customer complaint freezer losing temp, confirmed temp was 31, found evap almost completely frozen solid, unit not defrosting, ordering harness with bi-metal and cntrl ; ordrng 1 W11181209 (harns-wire) and 1 W11293202 (CNTRL)"

Near Drake Rd, Strongsville, OH 44136
Corina B.

Corina B.

DRYER AMANA NED4655EW1 CC that the unit does not heat. Checked the voltage. L1 to n 120 volts l2 to n 120 volts l1 to l2 0 volts. Will need an electrician. Optest ok. K

Near W 125th St, Cleveland, OH 44111
Jason N.

Jason N.

DISHWASHER WHIRLPOOL WDT720PADM2 "Installed pump assembly. Ran wash test, op test good."

Near S Plaza Dr, Roaming Shores, OH 44084
Jason N.

Jason N.

RANGE WHIRLPOOL WFE505W0JS0 "Cc unit takes too long to preheat, and then squeaks when it does.Customer states it will take 15 min to preheat at a typical temp of 350 degrees. Ran bake test to 350 degrees, cavity ticking and some light squeaking due to heat expansion of element support. Advised customer that this is normal. Preheat timer done at 12 min. Showed customer whirlpool documentation stating average preheat time at 350 degrees is 12-15 min with racks in. Unit is working as designed."

Near Kile Rd, Chardon, OH 44024
Brian M.

Brian M.

REFRIGERATOR WHIRLPOOL WRF535SMBM00 Cc unit not making ice Found ice maker getting power but not rotating Needs ice maker ; ordrng 1 W10884390 (icemaker)

Near Bear Hollow Dr, Deerfield, OH 44411
Jason N.

Jason N.

REFRIGERATOR WHIRLPOOL GB9FHDXWQ00 "Cc ff not cooling Customer states that unit was working before he moved it from a different location. Now only freezer is cold, ff is not cooling. Found no airflow from damper opening. Ran manual damper op test, damper not operating. Pulled damper to check for power, found loose connection on damper. Damper is now working normally. Advised customer to allow up to 24 hrs for ff to return to normal temps."

Near Hunting Lake Dr, Painesville, OH 44077
Corey L.

Corey L.

REFRIGERATOR WHIRLPOOL WRT318FZDB00 "Customer complaint fridge still freezing things, confirmed temp was 31/32 in ff, blocked left side air return and replaced thermistor, advised customer to allow 24-48 hrs and monitor; used 1 WPW10384183 (THERMISTORXXACADEMY RETURNXX) from stock"

Near Ensenada Ct, Berea, OH 44017
Brian M.

Brian M.

RANGE WHIRLPOOL WFE320M0JS0 Outer door glass broken Needs outer door glass ; ordrng 1 WPW10409946 (glass-door) and 1 W11178521 (nameplate)

Near Nicholas Way, Kent, OH 44240
Jason N.

Jason N.

WASHER MAYTAG MHWE200XW00 "Cc unit not draining and codesCustomer states it will stop in mid cycle with water in tub and code.Ran diagnostics, found codes f9e1 for long drain, f9e2 for drain pump drive fault.Reset codes. Ran auto test, all functions passed, no codes. Drain pump strong, good drain out. Blew through pressure hose, hose clear. Ran quick wash cycle with clothing load and detergent pod. Ran entire cycle without and issue. Could not duplicate an issue at this time."

Near Dewey Dr, Eastlake, OH 44095
David R.

David R.

REFRIGERATOR MAYTAG MRT118FFFH04 Started to take everything apart. Drier has lockring. Was not noted. ****Will need a Lokring technician. Rescheduling 3 job count** put on cancellation list; ordrng 2 WPW10143759 (dryer )s

Near Lear Nagle Rd, North Ridgeville, OH 44039
Corey L.

Corey L.

DRYER MAYTAG MEDB835DW4 "Customer complaint dryer not shutting off sometimes but drys clothes and af keeps popping up, noticed customer has foil style vent, advised this is a potential fire hazard and should be replaced with a semi solid or solid rigid metal style vent and they may need a periscoping adapter for the tight area, also to check vent to outside as it goes to the roof"

Near Falling Water Rd, Strongsville, OH 44136
Corey L.

Corey L.

REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Customer complaint water and ice still do not work all the time, confirmed ice and water would work and continue to work until ice door flap closes and neither work until flap again closes worked every other like that 10 times consecutively, accessed connections behind ui and paddles, unplugged and replugged, no wires look pinched though once putting back together ice and water worked every time for 15x for tech and 3 for customers daughter, op test good, if problem persists let’s order both W11265135 ui and W11043763 main brd, control that was replaced subs to the ..3763 part number above"

Near Park Ln Dr, Strongsville, OH 44136
Corey L.

Corey L.

REFRIGERATOR MAYTAG M1TXEGMYQ01 "Customer complaint ice not being made, confirmed, I’m cycled and did not get water, tested water valve, valve failed, took a while for customer to locate main shut off since bullet piercing style is to stiff and tech does not want to create a leak, replaced valve, cycled, op test good"

Near Bear Creek Ln, Strongsville, OH 44136
David R.

David R.

DISHWASHER WHIRLPOOL GU2200XTSS0 "Cc unit not starting, lights not working. Checked bi metal and door switches, good. Unplugged UI from control and plugged back in. Found discoloration on UI ribbon. Buttons would light up but would fix out and could hear a relay clicking on control board. Found a control panel in Willoughby. do not order parts ; ordrng 1 W10008270 (panel-cntl) and 1 WPW10084141 (cntrl-elec), used 1 SHIPPING (shipping and handling) from stock"

Near Knickerbocker Rd, Bay Village, OH 44140
Joe O.

Joe O.

REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Cc: not operating, vibrating noiseFound if connection in compressor compartment is messed with the unit starts to function. Needs lower harness; ordrng 1 W11161250 (harns-wire)"

Near Sulgrave Rd, Beachwood, OH 44122
David R.

David R.

WASHER WHIRLPOOL WTW5000DW3 "Cc unit not doin nothing, when you plug in makes funny noise.plugged in unit, drain pump kicked on, held start button for 10 seconds to cancel out. Ran diagnostics mode, overload error code. Ran through all components, all test good. Blew through pressure hose. Ran calibration. Tested normal cycle. Op test ok."

Near Wallace Blvd, North Ridgeville, OH 44039
Brian M.

Brian M.

DRYER WHIRLPOOL WGD4850HW0 Cc cool down doesn’t shut off Found timer not advancing properly Replaced timer Ran test cycle on cool down

Near Grant Ave, Mogadore, OH 44260
Corey L.

Corey L.

DRYER WHIRLPOOL WGD87HEDC1 "Customer complaint dryer making loud vibration noises, confirmed, seen this before and quoted Customer to clean blower wheel, blower wheel has backed up lint and creates a unbalance blower spin, the run for the vent is more than 20’, ok, cleared lint, op test good"

Near Norwich Dr, Broadview Heights, OH 44147
Dan H.

Dan H.

WASHER WHIRLPOOL WFW5090JW0 "Customer complaint that unit is not working, started normal wash cycle, unit is not filling , unit needs new valve and control; ordrng 1 W11334605 (Cntrl) and 1 W11044834 (Valve)"

Near Barber Ave, Cleveland, OH 44113
Joe O.

Joe O.

REFRIGERATOR KITCHENAID KRFC300ESS01 "Recovered refrigerant, installed listed parts. Put unit into 28 inch vac for 15 mins, recharged with 5.0oz of r134a. unit is cooling. advised customer to allow 24 hrs for cooling. op test ok"

Near River St, Willoughby, OH 44094
Brian M.

Brian M.

WASHER MAYTAG MVWB865GC0 Cc cap on agitator keeps falling off Cap did not arrive yet but customer knows she can push it on when it comes in and if it’s not working I’ll be back out and take a look when I finish the repair on dryer

Near Marteney Ave, Kent, OH 44240
Jason N.

Jason N.

RANGE WHIRLPOOL KGRA806PSS02 "Cc unit console popped offFound front console loose/Unclipped from front of unit. Removed console, reinstalled. Found 2 screws not able to be tightened, holes too large now. Used larger screws. Console tight, no movement. Op test good."

Near Nepahwin Rd, Timberlake, OH 44095
David R.

David R.

REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Replaced part. Connection is good. Valve to house will need a plumber to look at it, closed but when opening starts to leak back. Handle has scratch. Ordering new handle. Let customer know to open box and check part for scratches or dents.; ordrng 1 W11045125 (handle)"

Near W 38th St, Lorain, OH 44053
David R.

David R.

REFRIGERATOR KITCHENAID KSC24C8EYY02 "Cc water leaking. Found hairline crack on water valve. Gave estimate to customer, do not order parts ; ordrng 1 WPW10238100 (valve-inlt), used 1 SHIPPING (shipping and handling) from stock"

Near Terra Ln, Amherst, OH 44001
Brian M.

Brian M.

REFRIGERATOR MAYTAG MBF1958FEZ03 Cc ff isn’t cooling Found unit not going into proper defrost Forced defrost and replaced jazz board Cleared ice OP Test Ok Advised to watch for 24 hours ; used 1 WPW10503278 (CNTRL-ELEC) from stock

Near Tory Dr, Streetsboro, OH 44241
Jason N.

Jason N.

WASHER WHIRLPOOL WTW5000DW1 "Cc unit not workingCustomer stated it just died. Ran diagnostics, found codes f5e1 for lid switch fault, and f5e2 for lid lock fault. Ran manual lid lock test, will not lock or unlock. Unit needs lid lock. Customer not repairing at this time, estimate only."

Near E 291st St, Wickliffe, OH 44092
David R.

David R.

RANGE AMANA AGR5835QDS "Cc not lighting in bake/broil. Checked connections, good. Tested voltage, not getting 120 from control board. Let customer know that the control board is Discontinued 74008640. Doesn’t want to go ahead with any more repairs. Put in for review of any kind of refund.; O-emld tckt"

Near N Main St, Amherst, OH 44001
Joe O.

Joe O.

WASHER WHIRLPOOL WTW4816FW2 Cc: stuck in drainFound error code f8e1(long fill no fill). Found water turned off. Ran auto test and calibration. Ran normal cycle. Op test ok

Near Cato St, Maple Heights, OH 44137
Jason N.

Jason N.

RANGE WHIRLPOOL WOS51EC7HS01 "Cc unit clock not staying current and timer tone not loud enoughReplaced console using customer supplied pre Is part. Advised customer that unit must be connected to WiFi to keep unit updated for current time/date and to receive software updates. Connected to WiFi for customer. Timer tone still the same as previous consoles. Ran bake test to 350 degrees, op test good."

Near E 217th St, Euclid, OH 44123
Jason N.

Jason N.

FREEZER WHIRLPOOL WRF535SWHZ04 Cc unit frosting in freezer and ice buildupFound top of freezer door gasket with gap in middle. Cleared ice from door and light switch. Steamed gasket pliable and stretched to make a seal to cabinet. Advised customer to allow an hour for gasket to cool in place. Op test good.

Near Bartow Ln, Richmond Heights, OH 44143
Brian M.

Brian M.

REFRIGERATOR ELECTROLUX EI28BS65KS4 "Cc unit not cooling and has error sy ef Sy ef error is evap fan error Ran test for evap fan evap fan is functioning From tech sheet it point to faulty control Needs control board Also found rusted out back wall in ice maker area advised customer that this issue is not repairable and once fridge is up and running she may end up with a non functioning ice maker took pics of rear panel ; ordrng 1 242115278 (board-main power), used 1 SHIPPING (shipping and handling) from stock"

Near Rubyvale Dr, University Heights, OH 44118
Brian M.

Brian M.

DISHWASHER MAYTAG MDB4949SDM3 Cc unit not working Found power cord damaged Hooked up 120 v tester box and verified dishwasher functionAdvised customer on cord replacement

Near Glen Eden Ct, Aurora, OH 44202
Jason N.

Jason N.

DISHWASHER WHIRLPOOL WDT750SAHZ0 Cc unit upper rack falling downVerified upper rack adjuster LH side wheel broke. Replaced upper rack adjusters using customer supplied pre Id adjuster kit. Op test good.

Near E Byron Rd, Shaker Heights, OH 44122
Dan H.

Dan H.

RANGE WHIRLPOOL WFG505M0BS3 "Customer complaint that oven door glass broke, confirmed, unit needs new outer door glass, customer does not want repair ; ordrng 1 W11176456 (Door glass), used 1 undefined (Shipping) from stock"

Near Russell Ave, Parma, OH 44134
Brian M.

Brian M.

WASHER MAYTAG MVWB835DW3 Cc of error and unit not working Found error of f6e2 Installed control and UI Ran auto test and calibration OP Test Ok

Near Rock Creek Dr, Aurora, OH 44202
Joe O.

Joe O.

REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Inst ice maker. Cycled ice maker, stopped it mid cycle. Op test ok"

Near Hillgrove Ave, Maple Heights, OH 44137
Joe O.

Joe O.

WASHER AMANA NTW4516FW3 Cc: leakingRan auto test and calibration. Found suds and water coming up from drain under washer. Unit functioning as designed. Op test ok

Near Dayton St, Chagrin Falls, OH 44023
Joe O.

Joe O.

REFRIGERATOR WHIRLPOOL WRF535SWHV02 Installed filter head. Cycled water. Op test ok

Near Riverside Dr, Painesville, OH 44077
David R.

David R.

WASHER MAYTAG MVWB855DC1 Replaced parts. Tested. Ran cycle 51/52. Good. Op test ok

Near Stonehedge Way, Amherst, OH 44001
Dan H.

Dan H.

REFRIGERATOR WHIRLPOOL ED22TEXHW00 "Installed new thermostat, op test good"

Near Homeway Rd, Cleveland, OH 44135
Brian M.

Brian M.

WASHER WHIRLPOOL WTW5000DW1 Cc of leak Found drain hose disconnected from washer Re attached it Ran test OP Test Ok

Near Cherokee Trail, Willoughby, OH 44094
Dan H.

Dan H.

WASHER WHIRLPOOL WTW4816FW2 "Installed new tub, op test good"

Near Merl Ave, Lakewood, OH 44107
Dan H.

Dan H.

WASHER WHIRLPOOL WTW5100HC0 "Customer complaint that unit is not spinning, basement smelled like dog pee and poop, floor is wet and gross, unsanitary conditions(see pics)"

Near W 88th St, Cleveland, OH 44102
Dan H.

Dan H.

DRYER AMANA NED4655EW1 "Customer complaint that unit is not heating, started normal dry cycle, unit heated, customer states it do that then it stops, drum is stuffed full of clothes , unit continued to heat, unit is operating as designed"

Near Sprecher Ave, Cleveland, OH 44135
Dan H.

Dan H.

DISHWASHER WHIRLPOOL WDF520PADM "Customer complaint that unit was returned for damage, no damage found, unit is operating as designed"

Near Pearl Rd, Strongsville, OH 44136
Dan H.

Dan H.

DISHWASHER WHIRLPOOL WDF590SAJB0 "Customer complaint that unit is not drying, ran diagnostics no error codes found, unit completed test cycle, no codes, heater is working, unit is operating as designed"

Near Cambridge Cir, North Royalton, OH 44133
Dan H.

Dan H.

WASHER MAYTAG MVWX655DW0 "Installed new wash plate , op test good"

Near Wood Ave, Parma, OH 44134
Dan H.

Dan H.

WASHER AMANA NTW4516FW3 "Customer complaint unit is not starting, found in continuous drain, canceled, started normal wash cycle, unit filled and began agitating, advised customer that a load size equals 6-7 bath towels and to only use 1-2 tablespoons of H.E detergent , unit is operating as designed"

Near Orleans Ave, Cleveland, OH 44105
Joe O.

Joe O.

REFRIGERATOR WHIRLPOOL WRX735SDBM00 "Cc: not making iceFound unit has low water pressure. Placed water bypass on filter housing. Found water pressure still low. Found water line behind unit has a kink. Advised customer. Customer would not allow me to check the water valve from unit to see if they are using a saddle valve. Cycled ice maker. Found unit not leveled, ice freezing on the front of ice maker not allowing to cycle properly, leveled unit. Cycled ice maker. Op test ok"

Near Caves Rd, Novelty, OH 44072
Dan H.

Dan H.

WASHER GE GTWP1800D0WW "Installed new knob, op test good"

Near Cedar Rd, Beachwood, OH 44122
Dan H.

Dan H.

REFRIGERATOR KENMORE 253.7031221 "Installed new track, op test good"

Near Prasse Rd, South Euclid, OH 44121
Joe O.

Joe O.

REFRIGERATOR WHIRLPOOL WRF757SDHV00 Installed freezer led. Op test ok

Near Birdie Ln, Wickliffe, OH 44092
Joe O.

Joe O.

RANGE WHIRLPOOL WOS11EM4EB01 Cc: unit not shutting offReplaced control and key pad. Ran test bake. Shut unit off. Watched. Found elements are off and coming down in temp. Op test ok

Near Pendley Rd, Willowick, OH 44095
Joe O.

Joe O.

WASHER WHIRLPOOL WFW9750WW01 "Cc: wires got ripped out when unit was dropped, unit not functioningCustomer re installed the ui harness. Found control receiving proper power. Tech sheet stated the control should have a power indicator light. Control does not have one. Spoke with BJ Tech sheet does not state voltages to ui. Advised customer unit could need both ui boards and control. Harness runs to right side ui then to center ui. BJ stated it may need right side ui and control. But potentially the left ui as well. Right side ui shows no longer available"

Near Maple St, Mentor, OH 44060
Brian M.

Brian M.

REFRIGERATOR KITCHENAID KBSD608ESS01 "Cc of leak Found fill neck split inside cabinet Needs fill tube replaced Customer wants to call whirlpool ; ordrng 1 W11212166 (tube-inlet), used 1 WR2X8545 (1/4 UNION) from stock"

Near Chestnut Run, Gates Mills, OH 44040
Joe O.

Joe O.

DRYER MAYTAG LDE5005ACE "Cc: won’t startCustomer stated that the knob for the unit would not work to start the unit. Door switch seemed to be functioning. Closed unit pressed start. Unit started right up. Advised customer of the start button on the unit. Unit has good heat, and air flow. Op test okCust Has a foil accordian style vent hose attached to dryer (see pic). Explained the fire hazard associated with this type of vent hose and advised cust to replace with a semi­rigid metal hose to prevent fire hazard."

Near Chestnut St, Fairport Harbor, OH 44077
Joe O.

Joe O.

DRYER MAYTAG LDE6004ACW Cc: noiseRan test cycle. Could not duplicate noise. Unit functioning as designed. Advised customer to try to get a video if unit starts making noise again. Op test ok

Near Middle Ridge Rd, Madison, OH 44057
Dan H.

Dan H.

REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Customer complaint that unit is not making ice, confirmed, found wires broken at door hinge, unit needs new door, customer does not want repair at this time, customer would like a refund for previous repair ; ordrng 1 LW11038922 (Freezer section), used 1 undefined (Oversized shipping) from stock"

Near Murwood Dr, Moreland Hills, OH 44022
Joe O.

Joe O.

WASHER AMANA NFW5800HW0 "Cc: intermittently not spinning clothes outFound drain is sitting at water level of unit. Advised the drain could siphon the water from the unit, and the drain would need to be raised. Customer states it happens on normal cycle. She also stated it does not run as long as it should. Found error code f0e1(load in drum while running clean washer cycle). Advised customer when running a clean washer cycle to run unit empty. Ran quick test cycle. Found spin speed was shut off in normal cycle. Advised customer to watch the spin speed. Unit functioning as designed. Op test ok"

Near Shelly Dr, Madison, OH 44057
Joe O.

Joe O.

RANGE KITCHENAID KODE500ESS02 "Cc: lower oven not working after self cleanCustomer states the fan still comes on but will not heat. Found error code f6e9(lower oven communication error). Continuity checed harness. Checks good. Tech sheets states to replace control, and if it continues replace ui. Spoke with BJ, he stated to replace controls and ui. Needs controls and uiParts show under 5 year warranty.; ordrng 1 W10801665 (cntrl-elec) and 1 W11086141 (console) and 1 W11179310 (cntrl-elec)"

Near Rivers Edge Dr, Willoughby Hills, OH 44094
Jason N.

Jason N.

OTR MICROWAVE GE PEB2060SM1SS "Cc unit not heating Ran heat op test, unit drawing 5.8a. Checked diode, cap, and transformer. All checked good. Unit will need magnetron. Customer not repairing at this time, estimate only."

Near Middle Ridge Rd, Perry, OH 44081
Corey L.

Corey L.

REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Installed valve, op test good, placed water mit mat"

Near Edgehill Rd, Cleveland Heights, OH 44106
Corey L.

Corey L.

DISHWASHER MAYTAG MDB7749SBM3 "Customer complaint the clean light doesn’t come on all the time and it’s doing weird things also the lower rack is deteriorating, confirmed, replaced rack, found stuck key, replaced panel, op test good"

Near Thornton Dr, Parma, OH 44129
Corey L.

Corey L.

WASHER MAYTAG MVWB765FW0 "Customer complaint at 53 min unit pauses and cancels, found F8e1 long fill, and f0e5 off balance, pressure hose clear blowing through, unable to see burr in air dome but still spun drill bit in to be sure, replaced both control, op test good"

Near Country Way, Strongsville, OH 44149
Jason N.

Jason N.

DISHWASHER MAYTAG MDB4949SDZ0 "Installed heater element and water feed tube. Ran op test, op test good."

Near Graystone Ln, Mentor, OH 44060
Gabriel P.

Gabriel P.

RANGE JENN-AIR JDRP548WP03 Cc that the burner is taking too long to turn on. Moved the left cap to the right one and it light right away. Unit will need the burner cap. Ordering part.; ordrng 2 WPW10256032 (cap-burner)s and 2 WPW10256034 (cap-burner)s and 1 WPW10364463 (cap-burner)

Near Legends Row, Avon Lake, OH 44012
Corina B.

Corina B.

OTR MICROWAVE KITCHENAID KMHC319EBS2 "Replaced the capacitor, diode and magnetron. Heated a cup of water. Optest ok"

Near Brockley Ave, Lakewood, OH 44107
Brian M.

Brian M.

DISHWASHER WHIRLPOOL WDF590SAJM0 Cc unit not washing Found sump getting intermittent power from control Unit will fill wash for a few seconds then drain Needs control board and recommend sump assembly ; ordrng 1 W11085683 (pump&motor) and 1 W11306302 (cntrl-elec)

Near Glen Valley Dr, Middlefield, OH 44062
Gabriel P.

Gabriel P.

DISHWASHER GE PDT750SSF2SS "Cc that the unit is not draining. But drain pump is working, found drain hose clogged, cleared out. Op test ok.; used 1 SENIORDISCOUNT (senior discount) from stock"

Near Heron Bay, Avon Lake, OH 44012
Gabriel P.

Gabriel P.

REFRIGERATOR KITCHENAID KRMF706EBS01 "Cc that the unit is not cooling, check temp found fresh food section 47* and 36* on freezer. Evap is full of ice. Force unit into a defrost, pass. Steamed out rest of ice.Ran step 4 on diag. If it happens again , unit will need main control."

Near Belmont Dr, Avon Lake, OH 44012
Gabriel P.

Gabriel P.

DISHWASHER MAYTAG MDB9979SKZ0 "Cc that the unit is not operating , only shows error codes. Found F8E4 - Overfill / Float Switch Open. Also found water hose not connected properly , so water was going into plastic tray where float switch sits on. Cleared water out and dry the connector, plugged back in. Started a normal cycle , unit started working. Op test ok. Also told cust that water in going to her sink and water can siphon back into the unit and it will trow another error code. Cust will fix issue today."

Near Greenwood Dr, Sheffield Lake, OH 44054
Corina B.

Corina B.

RANGE AMANA AGG222VDW4 CC that there is a buzzing noise when oven is on. Found the regulator or valve is humming. Will need a new regulator and valve.; ordrng 1 WPW10205816 (Valve) and 1 W10177394 (Regulator)

Near Baltic Rd, Cleveland, OH 44102
Gabriel P.

Gabriel P.

REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Checked temp found 41* fresh food section and 20 *on freezer. Replace harness wire. Op test ok

Near W 29th St, Lorain, OH 44052
Corina B.

Corina B.

OTR MICROWAVE KITCHENAID KMHC319ESS4 CC that the light does not work. Replaced the control and one lightbulb. Will need another bulb. Cust can install bulb. Optest ok; ordrng 1 W10709921 (Light)

Near W 112th St, Cleveland, OH 44102
Gabriel P.

Gabriel P.

WASHER MAYTAG MHW5630HW0 "Found error code F9E1 long drain,. Checked drain pump was clogged. Cleared out and error codes. Op test ok"

Near Billingsley Row, Avon, OH 44011
Jeff M.

Jeff M.

DRYER WHIRLPOOL WET4024HW0 The machine is only getting 120 V customer needs an electrician

Near W 51st St, Ashtabula, OH 44004
David R.

David R.

DISHWASHER WHIRLPOOL WDF520PADM7 "Cc not drying. Ran through diagnostics, no error codes. All components working, opened up, poured water on heater, working. No rinse add in dispenser, customer had some so fill all the way up, turned to level 3. Went over the use of rinse aid and Heat Dry option per the owners manual. Page 5 under Heat Dry “This option, with the use of rinse aid, will provide the best drying performance”. Unit test good and working correctly. Op test ok."

Near Cook Rd, Olmsted Twp, OH 44138
Corina B.

Corina B.

REFRIGERATOR KITCHENAID KSSC48QVS02 "CC that the dispenser is no dispensing ice. Found the shaft is not engaging with the bin. Adjusted the shaft. Dispensing ice. Will need a shaft and motor. ; ordrng 1 W10271509 (Motor) and 1 WP2318082 (Shaft) and 1 WP2198628 (Seal), used 1 Shipping from stock"

Near Edgewater Dr, Lakewood, OH 44107
Jeff M.

Jeff M.

COOKTOP GAS WHIRLPOOL CVGX2423B Installed new part unit tested good

Near Bridgeview Ln, Conneaut, OH 44030
Jeff M.

Jeff M.

WASHER WHIRLPOOL WTW4816FW2 Installed new part unit tested good

Near W Main Rd, Conneaut, OH 44030
David R.

David R.

REFRIGERATOR KITCHENAID KRMF706ESS01 Replaced parts. Tested. Good. Op test ok

Near Grand Oak Tr, Olmsted Township, OH 44138
Corey L.

Corey L.

WASHER WHIRLPOOL WTW7040DW0 "Customer complaint washer doing weird electrical things and sparks when plugged in, advised this model does have a small spark when plugging in, ran diagnostics found f2e1 stuck key, stuck key test passed, unit installed on gfi, gearcase slipping can be heard in agitation, quoted to replace gearcase with part sent, ok, replaced gc, calibrated, op test good; used 1 W10811956 (CABRIO GEARCASE) from stock"

Near Huntington Park Dr, Strongsville, OH 44136
Corey L.

Corey L.

DRYER MAYTAG MEDB955FW1 "Customer complaint dryer door needs reversed, apparently this is covered now, reversed door, hinge caps don’t interchange sides, found dryer door reversal instructions, instructions state a dryer door kit must be purchased to install the optional hinge covers after door reversal and to contact Maytag for kit referring dryer reversal kit"

Near Juniper Ct, Strongsville, OH 44136
David R.

David R.

WASHER WHIRLPOOL WTW4855HW1 "Cc of noise, had a video, noise in wash when agitating. Showed video. Scrapping noise. Took off agitator. Found coins underneath. Removed, tested in diagnostics, good. Op test ok."

Near Wainwright Terrace, Olmsted Falls, OH 44138
Gabriel P.

Gabriel P.

WALL OVEN GE JT5500SF2SS "Cust open oven when it was on self clean. Then the assembly latch stayed closed and when I press the switch the light stays on. Ordering assembly latch ; ordrng 1 WB10X23814 (latch asm), used 1 SHIPPING (shipping and handling) from stock"

Near Palmer Ln, Avon, OH 44011
David R.

David R.

REFRIGERATOR WHIRLPOOL WRF535SWHB02 "Cc ice forming in FZ. Found gasket had gap, letting warm air inside. Steam gun/heat gun. Conformed back to normal. Leave shut for 20-30 mins. Checked and couldn’t find any other gaps, op test ok."

Near Howe Rd, Strongsville, OH 44136
Brian M.

Brian M.

REFRIGERATOR WHIRLPOOL WRX735SDHB01 Cc unit not dispensing water or ice and mullion heater damaged Found mullion heater warped and control not sending power to ice auger Also on side of caution added plastic square to switch area . There was a small indent Ran water and ice test OP Test Ok ; used 1 WP2177331 (DOOR SPACER) from stock

Near OH-82, Hiram, OH 44234
David R.

David R.

DISHWASHER KITCHENAID KDFE104HBL0 "Cc burnt smell, noise. Ran diagnostics, no error codes. Found noise coming from water valve, but water was not turned on, corrected. Didn’t hear any other sounds. Burnt smell is from a pod falling and getting onto element. Customer cleaned all debris up and off element. Took a look around to make sure nothing is left. Advised smell will go away after a few washes. Also advised using baking soda to help smell go away, but will take time. After running through diagnostics and a normal cycle, components test good and everything working correctly. If customer feels safer, suggest using the liquid detergent instead of pods. Ran a normal cycle with pod, dispenser opened about 5 mins in. Checked a little after, everything working fine. Unit has been running for 30 mins. Op test ok. Any other concerns can be talked with Customer Service.***called techline to document. David, documented."

Near River Run Ln, North Royalton, OH 44133
Joe O.

Joe O.

DISHWASHER WHIRLPOOL WDT710PAHW1 "Cc: not washingFound sump assembly receiving proper power, but not spraying. Replaced sump assembly. Ran test cycle. Op test ok; used 1 W11085683 (PUMP&MOTOR) from stock"

Near Beach Dr, Madison, OH 44057
Gabriel P.

Gabriel P.

REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Replaced Ui.whirpool advise me to change and thermister on top as well,opt test ok"

Near Hawthorne Hollow Dr, North Ridgeville, OH 44039
David R.

David R.

FREEZER WHIRLPOOL WZC3115DW01 "Cc door not sealing, frost build up on left side, customer had case of water holding down door. Customer had unit in garage. Found gaps on side where the frost was. Put drawers back in. Ran steam gun on gaskets and ice. Also used hot gun to conform better. Tested. Let sit close for 30 mins. Op test ok."

Near Ridge Rd, North Royalton, OH 44133
Jason N.

Jason N.

REFRIGERATOR WHIRLPOOL GB2FHDXWS08 "Cc unit not making ice and freezer leaking nowFound evap drain frozen over, cleared ice from freezer and evap drain. Checked drain tube, full of sludge. Pulled out and cleaned. Ran manual ice maker harvest, ice maker will index but will not call for water, will continue to cycle. Unit needs ice maker. Replaced using truck stock, ran manual harvest test, indexed properly and filled with water. Op test good.; used 1 W10884390 (ICE MAKER ASSY) from stock"

Near S Barton Rd, Lyndhurst, OH 44124
Brian M.

Brian M.

RANGE WHIRLPOOL JGRP430WP01 Installed dsi board Ran test on broil and then test bake to 350 OP Test Ok ; used 1 SHIPPING (shipping and handling) from stock

Near Alex Way, Chagrin Falls, OH 44023
Jason N.

Jason N.

REFRIGERATOR WHIRLPOOL WRF532SMHZ02 Cc unit ff door gasket tornConfirmed RH gasket split at top around magnet. Replaced gasket using customer supplied part. Checked for good seal. Op test good.

Near Shannon Rd, Cleveland Heights, OH 44118
Brian M.

Brian M.

REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Cc unit not making ice Found fill tube iced up Cleared ice Ran ice maker test 44 and test 45 OP Test Ok

Near Fairview Dr, Kent, OH 44240
David R.

David R.

RANGE MAYTAG MER8700DS1 "Cc using bake, heard a pop, and smoke. Took off cover to bake element, burned up and cracked. Went to back and checked power coming from control board 240, good. Ordering element. ; ordrng 1 W10779716 (elmnt-bake 58.57), used 1 SHIPPING (shipping and handling) from stock"

Near Bennett Rd, North Royalton, OH 44133