Local Reviews

Fred's Appliance Service Rated 4.8 out of 5 stars based on 7668 customer reviews

Map of Geneva, OH

Service technician was great!




Review of Fred's Appliance Service

The price of labor needs to be adjusted. $75 for the service call, then an ADDITIONAL $100 for less than 20 minutes of work!


Response from Fred's Appliance Service:

Hi Michelle, Thank you for taking the time to submit your review. We frequently evaluate our pricing to ensure that it aligns with the industry based on the quality of service that we provide. I will be sure to share your review during the next evaluation. Our labor charges are based on a flat rate which means it doesn't matter if it takes 10 minutes or 2 hours, the price is the same. We do this because we wouldn't want you to be charged more for a technician that takes their time or to pay less for one of our most experienced techs. We are happy to hear that Brian was able to get you all taken care of in a swift 20 minutes! Have a great weekend! The Fred's Team


Map of Avon, OH

Great Service




Review of Fred's Appliance Service

Brian was courteous, professional and polite. After diagnosing the issue with our washer, he explained it to me and ordered the needed part. The part arrived at our house a day or two later, and he came back to install it the next day. I can't comment on the price since it was under warranty.


Map of Cleveland, OH

good however my rigid is leaking and I need another service call




Review of Fred's Appliance Service


Response from Fred's Appliance Service:

Hi Sharon, Oh no! We would certainly like come out to help you out with that. I will be giving you a call shortly to get you all set up! Thank you, The Fred's Team


Map of LaGrange, OH

Professional & Prompt




Review of Fred's Appliance Service

The techs were professional & prompt. They did their job well.


Map of North Royalton, OH

Great Service




Review of Fred's Appliance Service


Map of Kingsville, OH

Great servicr




Review of Fred's Appliance Service

I was please with the prompt service I received and the technician was both helpful and courteous thank you


Map of Painesville, OH

Deb S.




Review of Fred's Appliance Service

Corina did a great job.


Map of Brooklyn, OH

Service was good




Review of Fred's Appliance Service

Corey was on time.He put silicone around the freezer door frame.There wasen't that much to do.When I called for service,I had to wait a week before a service guy was available.By that time the freezer was alright.


Response from Fred's Appliance Service:

Hi Al, Thank you for taking the time to submit your feedback! We are happy to hear that Corey got your unit up and running again! We apologize for the delay in getting a technician out to your home. We are in the midst of our busy season this summer but still doing our best to service our customers in a timely manner. Have a great week! The Fred's Team


Map of Brook Park, OH

Awful customer service




Review of Fred's Appliance Service

Your company has a contract with whirlpool. Twice I was called to be told they can not come out to service my dishwasher. Due not having all the info. You should of contacted whirlpool. That's who you are contracted with. Then was told whirlpool didn't due their job. Wow, this is a company you work with. Maybe you should of done your job and contacting whirlpool. Instead you call me twice to upset me, thinking my dishwasher wouldn't be fixed. All you had to do is contact whirlpool ask the to get all the info. But no I'm contacted. Poor buisness practice on your half. I definitely told whirlpool how you said bad things about them and how bad your customer service is. I will day this your service guys were wonderful. Both respectful and courteous they did a great job on my dishwasher. They are a great asset to your company. In the future I work on better practices with customers on your customer service


Response from Fred's Appliance Service:

Hi Melissa, Thank you for taking the time to submit your review. While we do work with Whirlpool, we are unable to call Whirlpool on a customer's behalf. We apologize for any inconvenience this caused you. We are happy to hear that the technicians were helpful in getting your dishwasher back up and running again! Thank you again for your feedback! Have a great week! The Fred's Team


Map of Wickliffe, OH

Excellent service technician




Review of Fred's Appliance Service

Dan is professional, knowledgeable, friendly, polite. I have always been most satisfied with Fred's services and technicians. It is an efficient, well-run professional business.


Great Service and very professional!




Review of Fred's Appliance Service

Fred’s Applianes provided excellent service. The technician was on time, professional, knowledgeable and polite. Great service!


Response from Fred's Appliance Service:

Judy, Thank you for taking the time to submit your review. We are happy to hear that your technician was professional and helpful in getting your unit back up and running. We hope you are enjoying your unit again! Have a great week! The Fred's Team


GREAT SERVICE




Review of Fred's Appliance Service

Exceptional all around service


arrived on time and now it works yea!!!




Review of Fred's Appliance Service

these new washing machines confuse me. The first one I had i called for a tech 3 times before the lst year. It had to do with programming??? They let me return it and pick a new one. Now this one was not a year old and it woudn't spin and drain. (I went to laundromat). After the tech finished testing and punching in numbers he said it was okay. I asked what happened and he said he didn't know. I was happy it was working but Im curious if this is going to keep happening. My husband and I had a Maytag washer and then bought the dryer, I don"t remember ever having to call for a repairman?? After the tech left I proceeded to wash some towels that were waiting. Everything worked great. I went in to get it out and the lock was still on. ?? I hate to try to figure it out myself for fear I will press something and it won't work again. I called the warranty again. A very nice lady said to unplug for a while (I had done that the first time) and if it does't work call back. When I plugged it back in the lock was still on.? So I did not want to wait another week & got my book out. Under troubeshooting it said if the lock is on Press the Start button. There is no button that says "start" but I assumed it was the left side button that you press to start!!! It worked, the lock went off. WOW You probably think I am crazy but these things are so technical that we can no longer tinker our way thru. I just wish I knew why it stopped spinning and draining? I tried 3 different times. The colored clothes cycle, then the Drain & Spin. Still soaked, And last the Quick Wash to give them a refresh after sitting around for 2 days. It was still soaked so I went to the laundromat. I just don't want to do something that I will jam up the programming. I had 2 techs out in 2 weeks and the first one said it doesnt spin and drain. I said I know. But he said he couldnt work on it because I didn't have it a year so he told me to call back and have them find someone that could work on it. Thats how I got you! I am glad you are there and just wanted you to know my whole experience.


Response from Fred's Appliance Service:

Hi Alyce, Wow! What an experience you have had! We are so sorry to hear about all of this. However, we are happy to hear that Whirlpool directed you to us and that our technician, Brian, was able to get this unit back up and running again. We hope this story ends here for you, but should you experience any troubles at all, do not hesitate to call us at 1-888-45-FREDS. We hope you have a great laundromat-free week! The Fred's Team


Terrific service...




Review of Fred's Appliance Service

Technian was professional and very helpful.


Maytag washer repair




Review of Fred's Appliance Service

prompt and courteous


Dorothy




Review of Fred's Appliance Service


Service Has Been Good.....people on Service Desk have been great to deal with and were sympathetic to my frustration on need for multiple calls




Review of Fred's Appliance Service

Service has been good; however, it took 6 service calls to resolve issues. Initial issue was Icemaker Cooling Unit not working which was replaced on 2nd call and then next 4 service calls for Ice Crusher/Dispenser not working and on the last call the Motor was replaced. I think water got into motor from initial issue and then Crusher/Dispenser Motor become an intermittent issue as water was probably freezing/seizing up the motor sometimes...finally had to take videos over a week to highlight interment issue and out of 6 days it only worked one day on Thursday from Sunday thru Friday....so far so good, everything seems to be working great now. Thank god I had Extended Warranty on this Kitchen Aid Refrigerator or I would not be really happy with K.A. or Fred's, Technicians and Desk personnel were very easy to work with and would still recommend even with 6 service calls it took to finally fix issue.... Dale Willams Amherst, Ohio


Response from Fred's Appliance Service:

Hi Dale, Thank you for taking the time to submit your feedback; we truly appreciate it! We do our best to repair appliances in as few trips as possible. However, sometimes appliances can be tricky and additional trips to the home may be necessary. We are happy to hear that your unit is back up and running and that you appreciated the service provided by our technicians and office personnel! Have a great week! The Fred's Team


Ice Maker




Review of Fred's Appliance Service

Cory was very professional and thorough


Great service!




Review of Fred's Appliance Service

Good courtesy calls, on time, friendly staff!


Great Service




Review of Fred's Appliance Service


Kay




Review of Fred's Appliance Service


Iace maker repair




Review of Fred's Appliance Service

Excellent service. Technician Robert was knowledgeable professional and efficient in the repair. This is the second time I have used their repair services and pleased both times.


Excellent




Review of Fred's Appliance Service


Broken Whirpool Washer




Review of Fred's Appliance Service

Put new parts in quickly and got machine up and running.


Great Service




Review of Fred's Appliance Service

Corina was very knowledgeable and answered all my questions promptly and contacted the help desk through warranty to see if there was anything else she could do to maybe see what the problem could have been. Great personality.


Response from Fred's Appliance Service:

Hi David, Thank you for sharing your experience. We are happy to hear that Corina was helpful in repairing your unit and answering questions! Enjoy your weekend! The Fred's Team


Satisfied Customer




Review of Fred's Appliance Service

They had to come out 3 times due to the manufacturer sending wrong or damaged parts. They did a fantastic job.


Response from Fred's Appliance Service:

Hi Tressa, Thank you for sharing your feedback! We are sorry to hear about the struggles with getting the correct parts, but we are happy to hear that your unit it back up and running. Feel free to call us if you experience any troubles! Have a great weekend, The Fred's Team


great service




Review of Fred's Appliance Service


Excellent service




Review of Fred's Appliance Service


Dennis




Review of Fred's Appliance Service


Great Service




Review of Fred's Appliance Service

The staff is very helpful and nice on the phone; the techs that come out are friendly and very informative! Thank you


John




Review of Fred's Appliance Service

It was proffesional and the teck lady was knowledgeable


Very professional




Review of Fred's Appliance Service

Great service. Very informative in explaining the resolution.


Maytag Dryer 1 week old




Review of Fred's Appliance Service


Great Service.




Review of Fred's Appliance Service

Our problem was fixed very quickly and efficiently.


Response from Fred's Appliance Service:

Hi Helen-Louise, Thank you for submitting your feedback. Since you rated us less than 5 stars, I just wanted to check in to make sure that your repair was completed to your satisfaction. Please know that we have a "make it right" policy and if you are not satisfied for any reason then we would like the opportunity to fix that. Additionally, if you are having any troubles with your appliance, please let us know so we can send a technician out to take another look. Thanks! The Fred's Team UPDATE: thanks for calling in! We are sorry that the survey system put 2 instead of your intended 5 stars. We will certainly look into that. We are happy to hear that you are fully satisfied!


Great great service




Review of Fred's Appliance Service


Fridge




Review of Fred's Appliance Service


Mr




Review of Fred's Appliance Service

Very nice guys!


Let’s Get ‘Er Done




Review of Fred's Appliance Service

Great experiences with this company I would give them an A+++ for all round customer service and helpfulness of repair person


Super Repairmen




Review of Fred's Appliance Service

Great repairmen, professional, knowledgeable and capable.


Wonderful service! Very thorough!




Review of Fred's Appliance Service

Wonderful service! Very thorough!!!


Very disappointed




Review of Fred's Appliance Service

The technician was not knowledgeable. She seemed stunned and took pictures, & had to check with her boss. She did not take the dryer apart she assumed the issue was “crayon” since we have a toddler. I told her it’s highly unlikely it’s crayon and dryer had been leaving black marks for a while. Then last week it ruined a whole load. Her notes were sent to Whirlpool/Maytag and since she coded this as a “cometic issue” they are not covering it and refusing to even send out a master technician. I’m very dissapointed with Maytag & Fred’s. We are left now with a faulty dryer and due to a technicians incompetence and unwillingness to further investigate this will be our financial responsibility. I would like to mention we waited an entire week for Freds to come out without a working dryer and we didn’t receive a thorough investigation into the issue. Only an assumption.


Response from Fred's Appliance Service:

Hi David, Thank you for taking the time to submit your review. Our technicians are all experienced and are kept up-to-date on their training. While our technician is certain that the cause of the issue is from something external to the unit, she is unsure of what exactly that external factor is. Seeing melted crayon in a unit is actually rather common, but typically it is brightly colored; so you can see how this could be puzzling. Our technician may not be sure what the specific cause is, but suggested it may be from crayons. However, we are certain this is not from a faulty or broken machine. We apologize that you had to wait 1 week for service. We are in the midst of our busy season but do our best to send technicians out as quickly as possible! Thank you, The Fred's Team


Great service




Review of Fred's Appliance Service


Fast, friendly service




Review of Fred's Appliance Service

I love the service tracking app.


Thank You




Review of Fred's Appliance Service


Very good service!




Review of Fred's Appliance Service

Very professional


Dryer fix




Review of Fred's Appliance Service

Great. Tech was great


Great customer service




Review of Fred's Appliance Service

Dan the tech from Fred’s was excellent. Provided great service, was on time and educated the customer while fixing the issue!! Very professional!!


Response from Fred's Appliance Service:

Hi Steve, Thanks for sharing! We are happy to hear that Dan not only provided great service but also was able to share some information about your appliance repair. We hope you have a great rest of your week! The Fred's Team


👏👏🤗🤗👍




Review of Fred's Appliance Service

Great job professional courteous and knowledgeable Brian.


Roderic




Review of Fred's Appliance Service


Response from Fred's Appliance Service:

Hi Rodrick, Thank you for submitting your feedback. Since you rated us less than 5 stars, I just wanted to check in to make sure that your repair was completed to your satisfaction. Please know that we have a "make it right" and if you are not satisfied for any reason then we would like the opportunity to fix that. Additionally, if you are having any troubles with your appliance, please let us know so we can send a technician out to take another look. Thanks! The Fred's Team


Very Helpful




Review of Fred's Appliance Service

Jeff not only figured out what was wrong, but he shared a lot of information on how to avoid appliance problems in the future


Service call for Fridge




Review of Fred's Appliance Service

This was the first time I used your service and was very pleased with the professionalism I received from when I called and when Art arrived. I was impressed with the same day service. I did not shop around, so I can't really comment on pricing, of course we always want to pay less.


Response from Fred's Appliance Service:

Paula, Thank you for taking the time to share your experience! We are so happy to hear that you were satisfied all around! Have a great week! The Fred's Team


Excellent Service




Review of Fred's Appliance Service

Corrine was very professional and got the job done quick. She also gave a tutorial on the dishwasher!





Review of Fred's Appliance Service

👍


Excellent Service!




Review of Fred's Appliance Service


Good service




Review of Fred's Appliance Service


Warranty Call




Review of Fred's Appliance Service

Service was very good. The servicemen were very pleasant and professional. Wouldn’t hesitate to have them repair my appliances in the future.


On, quick work, courteous




Review of Fred's Appliance Service

This was a warranty job. The tech showed up on time, did the job quickly and was very professional. What more could you want.


Great service




Review of Fred's Appliance Service


Carrie




Review of Fred's Appliance Service


Barbara Ducca




Review of Fred's Appliance Service


Great service very friendly and professional




Review of Fred's Appliance Service

Great service very friendly and professional. Very knowledgeable about my refrigerator. I don’t have faith in this Whirlpool refrigerator! My second one and both had the same problem. Has nothing to do with the technician !!


Response from Fred's Appliance Service:

Hello William, Thank you for sharing your experience with us! We are happy to hear that you received professional experience and that your technician was knowledgeable. We are bummed to hear about your refrigerator troubles but we hope they are over now! Call us if you experience any additional issues 1-888-45-FREDS Thank you, The Fred's Team


Great




Review of Fred's Appliance Service


Great service




Review of Fred's Appliance Service

Great service, however, I wasn’t able to be serviced within 24-48hrs as anticipated.


Response from Fred's Appliance Service:

Hi Sheila, We are happy to hear that you had great service! However, I apologize that we were not able to service your appliance sooner than expected. We do out best to schedule everyone as early as possible but we are entering our busy season this summer! Have a great week! The Fred's Team


Homeowner




Review of Fred's Appliance Service

Great experience.


You are now coming now the 5th time for the same repair!




Review of Fred's Appliance Service

We spent so far 10 hours waiting for you, almost $450 in parts and services, you are coming the 5th time for the same repair, and I spent hours this weekend at a laundromat doing our laundry. Your service is terrible and you have no clue how to repair a Whirlpool dryer. None of your repair representatives has come up with the idea to call a Whirlpool technical service to ask for help of what the problem could be. All of them are full of attitude and pretend to know what is going on and know best, and in reality, you have no clue.


Response from Fred's Appliance Service:

Hi Joachim, Thank you for sharing your experience with us. Please know that we are doing out absolute best to get you taken care of. Sometimes appliances can get the best of us and cause us to take a few trips to the home for repair. Our technicians are all very confident in their trade as they are highly trained and we keep up with their education. We apologize for any inconvenience you have experienced, but know we are working to get you all taken care of! Have a fantastic week! The Fred's Team


Brian replaced the timer and the water level switch on Friday. Said everything was working. Shortly afterward I washed a load. It is still not spinni




Review of Fred's Appliance Service

Still not working.


Response from Fred's Appliance Service:

Hi Karlene, We appreciate the feedback! It looks like we have you scheduled for another appointment this Thursday to take another look. We will get you all taken care of asap! Thanks! The Fred's Team


Brian B




Review of Fred's Appliance Service

Brian was excellent ! Neat and clean.


Great service! Very friendly!




Review of Fred's Appliance Service


Quick and efficient




Review of Fred's Appliance Service


Robert was punctual, extremely knowledgeable and competent.




Review of Fred's Appliance Service

Robert got to work immediately to diagnose and assess the problem. He was kind, professional, respectful as we tried to explain our problems and he knew exactly what he was doing. We would never consider using any other repair service. Fred's hires the best qualified technicians and the entire experience was excellent, as always!


Response from Fred's Appliance Service:

Linda, Thank you for taking the time to submit your review. We are happy to hear that Robert provided excellent service and took the time to answer questions on the repair. We hope all of your appliances stay up and running but we are here if you need us! Have a great week! The Fred's Team


Efficient and fast




Review of Fred's Appliance Service

I like the ability to track the technician progress throughout the day to gauge more closely when he would arrive at our home. Jeff was quick and efficient once he got here. So far the dishwasher seems to be working just fine and no leaks.


5 stars




Review of Fred's Appliance Service

on time, efficient


Fast service




Review of Fred's Appliance Service

Great communication


Great service




Review of Fred's Appliance Service

Very professional


Maytag icemaker fix




Review of Fred's Appliance Service

You all did a great job diagnosing the problem with our "like new" icemaker. It was either flooding over or not cycling at all.


Terrific Service!!




Review of Fred's Appliance Service

We were very impressed with the professionalism and quality of service by the entire staff at Fred's. Very good experience on the warranty work on our dishwasher!


Patty




Review of Fred's Appliance Service

Robert was nice told me I can start washing which I did the machine is still going off balance at 10 min washed 3 loads every load went off


Response from Fred's Appliance Service:

Hi Pete, Thank you for taking the time to share your review. If the unit is still not working correctly, we would be happy to come out to take another look. You will just need to call your warranty company to schedule the appointment. Thank you, The Fred's Team


Great representation.




Review of Fred's Appliance Service

These reps were nothing short of amazing!! Professional, timely, educational, and excellent ambassadors of your company.


Chris




Review of Fred's Appliance Service


Great Service, On time, Knew his material




Review of Fred's Appliance Service

Would recommend him to anyone.


HSA whirlpool appliance repair




Review of Fred's Appliance Service

The tech Cory was very efficient and personable. He was timely & professional. Thank you Fred's for sending such a qualified individual!


Response from Fred's Appliance Service:

Hi Patricia, Thanks for sharing! We're happy to hear that Cory was friendly, knowledgeable and on-time! These are three qualities that we strive for in all of our technicians. Have a great week! The Fred's Team


Good service




Review of Fred's Appliance Service

Jeff did a great service call


Mac was great. He did a great job assessing the issue and fixing our problem.




Review of Fred's Appliance Service


Finally someone who knows what they are doing!




Review of Fred's Appliance Service

Very much appreciated that person sent out was not only friendly but actually knew what he was doing!


good knowledge of issue




Review of Fred's Appliance Service


Louanne




Review of Fred's Appliance Service

Great


Broken Whirpool Washer




Review of Fred's Appliance Service

2 year old machine, shot!! $781.20 to repair. Art did a great job trying to repair and making calls to Whirpool. Appreciate his effort, but just not worth the price to fix. Since I'm rating Art, I'll say excellent. As for the washer poor, poor, poor


Response from Fred's Appliance Service:

Hi Penny, We appreciate you sharing your feedback. We are happy to hear that Art was helpful but we are bummed to hear that your washer was so expensive for repair. Unfortunately, sometimes units can be much more costly to repair than to buy new! We hope you have a great week! The Fred's Team


Great service!




Review of Fred's Appliance Service

Guys were in and out quickly, determined the require part, ordered it. The part arrived the next day, they showed up the day after that and installed it. In and out in ten minutes! Very professional and courteous. Good technology as well with tablets and automated scheduling and confirmation. I would definitely use Fred’s in the future.


Response from Fred's Appliance Service:

Hello John, Thank you for sharing your feedback! We are happy to hear that your experience was so positive and that you appreciated the technology we use. We hope you are enjoying having your unit up and running again! Have a great week! The Fred's Team


Awesome




Review of Fred's Appliance Service


Good service




Review of Fred's Appliance Service


great service




Review of Fred's Appliance Service


Our first and only call is to Fred's...




Review of Fred's Appliance Service

Fred's Appliance is our go-to source for repairs done right the first time. Their technicians are always very knowledgeable and professional! Thank you!


D




Review of Fred's Appliance Service


Great service!




Review of Fred's Appliance Service

Brian was wonderful. He was respectful, listened, answered questions, and fixed what needed to be fixed. He explained what he was doing and showed me how he diagnosed the issue and repaired it.


Response from Fred's Appliance Service:

Karen, Thanks so much for sharing! Brian is very intelligent and we are happy to hear he was able to share about the repair and his findings. We hope you are enjoying your appliance being up and running again! Thank you, The Fred's Team


Donna




Review of Fred's Appliance Service

Fred's Appliance service is the best! Out service person, Mac, was polite, and very knoledgeable. People should not waste their time or money calling any other service company. We made that mistake, first company's service person had no clue on how to remove part that needed replaced. Our loss with 1st service person of 158 dollars. Call the best "Fred's Appliance".


Response from Fred's Appliance Service:

Hi Donna, We truly appreciate your feedback! We are so happy to hear that you have had a positive experience with us. We hope that your appliances don't give you any trouble, but if they do, don't hesitate to call us at 1-888-45-FREDS. Have a great weekend! The Fred's Team


good service I llike the that they would be there in a short while like 15 minutes




Review of Fred's Appliance Service

They did an excellent job of fixing my washing machine.


Tara




Review of Fred's Appliance Service

They were very personable, professional, and on time. Definitely recommend.


Excellent Work




Review of Fred's Appliance Service

Great work, performed quickly and efficiently. Saved us money too by explaining repair was fully covered under warranty. We'll be using this company again if the need arises.


Response from Fred's Appliance Service:

Hello, Thank you for taking the time to share your experience with us. We are so happy to hear that your repair was covered and that your unit is up and running again. Feel free to give us a call should you need service in the future! 1-888-45-FREDS. Have a great weekend, The Fred's Team


Good Service




Review of Fred's Appliance Service


Great Service




Review of Fred's Appliance Service

Technician is very knowledgeable and professional. He has been to my house on a couple occasions and always has been a very good representation of your company. Thank you. Tom and Devis Leopold


Response from Fred's Appliance Service:

Hi Thomas, Thank you for taking the time to share your feedback with us! We are very happy to hear that you had a wonderful experience with your technician, Mac. We hope that you are enjoying your appliance being in working condition again! Have a great weekend! The Fred's Team


Great service




Review of Fred's Appliance Service

Great work,fast


Larry




Review of Fred's Appliance Service

Good


Washing machine




Review of Fred's Appliance Service


Came on time, friendly and knew what they were doing.




Review of Fred's Appliance Service

The only downside to the service was a week-long wait before they could get here. Otherwise, great service.


Response from Fred's Appliance Service:

Hi Lee, Thank you for sharing your feedback! We are so happy to hear that the technicians were on time and helpful in repairing your appliance. We apologize for the delay in scheduling. With summertime and Memorial Day, we are entering our busy season and scheduling about 1 week in advance. We apologize for any inconvenience. Enjoy the rest of your week! The Fred's Team


thank you




Review of Fred's Appliance Service


Great service, Fast service




Review of Fred's Appliance Service

The customer service was awesome, the service was great. I would highly recommend them.


Response from Fred's Appliance Service:

Hello Jane, Thank you for taking the time to submit your feedback! Happy to hear you appreciated our customer service. We hope you are enjoying having your appliance back up and running again! Have a great rest of your week! The Fred's Team


Great Service




Review of Fred's Appliance Service


Great Company




Review of Fred's Appliance Service

I loved the communication between the company and how they kept you posted on where your technician was. Very impressive!!


Response from Fred's Appliance Service:

Judith, Thanks for sharing! We do our best to keep our customers in the loop and we are happy to hear it was helpful for you! Have a great weekend! The Fred's Team


Super Repairmen




Review of Fred's Appliance Service


They were on time and did a great y




Review of Fred's Appliance Service


Excellent




Review of Fred's Appliance Service

Great service, on time, very friendly and I liked the link that I could follow his schedule and see when he would be here. Would recommend.


Response from Fred's Appliance Service:

Hi Joy, Thank you so much for sharing with us! We are happy our technician was friendly and provided great service! We are also hear that you found our status tracker helpful. Have a great rest of your week! The Fred's Team


Fixed, at the cost of an arm and leg!




Review of Fred's Appliance Service

The dryer needed to be fixed and I wouldn’t know how to do it, but I was a bit shocked to see that a $20 part and 10-15 minutes of labor ended up costing almost $250!


Response from Fred's Appliance Service:

Hello Rosamaria, We value your feedback and appreciate you taking the time to submit it. We choose to use a flat rate labor guide when charging labor which means it doesn't matter whether it takes 15min or 3 hours, we will charge the same amount. You had one of our most experienced technicians in your home so he was able to get you all taken care of rather quickly. We also frequently evaluate our pricing to ensure we are charging appropriately. I will be sending your feedback to the management team for review. We hope you are enjoying your drying being back in service again! Should you experience any trouble at all, do not hesitate to give us a call at 1-888-45-FREDS. Enjoy the rest of your week! The Fred's Team


kind, concerned




Review of Fred's Appliance Service

Willing to investigate problem.


Donna




Review of Fred's Appliance Service

Efficient, knowledgeable, pleasant techician.


Great Service & On Time!




Review of Fred's Appliance Service

Both technicians were very professional and informative!


Extremely disappointed




Review of Fred's Appliance Service

First off she did not drain the water line correctly which caused a leak in the basement. After spending $700 on parts and labor the problem came back 4 days later.


Response from Fred's Appliance Service:

Hi Matt, We appreciate you taking the time to submit your feedback. I do see that we did need to come back to your home after the original repair. Sometimes, after replacing necessary parts, it is revealed that additional parts are needed to complete the repair. I apologize for any inconvenience this has caused you. In regards to the leak in your basement, did this cause any damage to your personal belongings or home? If so, please call us immediately at 1-888-45-FREDS so we can help resolve this with you. We hope that your refrigerator is up and running again after our second technician's repair. However, if you are having any trouble at all, please do not hesitate to call or email us and we will happily get you taken care of right away! Have a great rest of your week! The Fred's Team


GREAT SERVICE




Review of Fred's Appliance Service

Prompt Follow up. Courteous phone service and technician. Arrived during the time frame as stated when appointment was confirmed. Technician was thorough in explaining the repairs needed and completed work. Received a card outlining details, extremely pleased with the technicians efficiency and appliance is now working.


Response from Fred's Appliance Service:

Hi Dennis, Wow! Thank you for submitting this review! It looks like we nailed all of our key focus points. We strive to provide excellent service all along the way and we are happy to hear it worked out for you! Have a great week! The Fred's Team


Very good




Review of Fred's Appliance Service


Excellent service




Review of Fred's Appliance Service

Corina was very helpful and fixed the problem quickly. It was a real pleasure to have her here for the repair. I like the way I can follow her location online and know about when she will be due at my home.


Response from Fred's Appliance Service:

Hi Sheila, Thank you so much for taking the time to submit your feedback. We do our best to keep our customers as informed about the entire repair process as possible. We are glad to hear it worked for you! Have a great week! The Fred's Team


Professionalism on the Second Call




Review of Fred's Appliance Service

Brian did a fine job. My washer is finally working again.


Response from Fred's Appliance Service:

Patricia, We are so happy to hear your washer is working again! Enjoy it! Have a great week, The Fred's Team


Ready set it’s a “Go”




Review of Fred's Appliance Service

Great service and very helpful staff I see their truck all around my neighborhood I am absolutely pleased their overall service


Response from Fred's Appliance Service:

Hi Carol, Thank you for sharing your review! Our service fleet is always working hard in Cleveland and NEO so you're bound to see us driving around! Have a great week! The Fred's Team


EXCELLENT SERVICE




Review of Fred's Appliance Service

I had extremely good service my a very knowledgeable young women. She was awesome. Best service to date...


Response from Fred's Appliance Service:

Hi Randolph, Thank you so much for your feedback. We're happy to hear that Corina provided such fantastic service! Have a great week! The Fred's Team


Donna




Review of Fred's Appliance Service

The service man was very good


It was a pleasure to work with the techs sent . Very polite and knowledgeable .




Review of Fred's Appliance Service


great service, corina actually found problem and fixed it




Review of Fred's Appliance Service

will always have corina or fred


Hi




Review of Fred's Appliance Service


Great service




Review of Fred's Appliance Service

Robert was very knowledgeable and completed the work above my expectations. Very pleased.


Response from Fred's Appliance Service:

Charlene, Thanks so much for your feedback! We hope you are enjoying your unit being up and running again! Thanks! The Fred's Team


Customer friendly




Review of Fred's Appliance Service


Fantastic Customer Service




Review of Fred's Appliance Service

We have two rental cottages at Geneva on the Lake. This is the second time we've called Fred's to work on our stack-able washer/dryers (separate issues two years apart). Everyone I spoke with, from the ladies who answered the phone to the techs who did the work, were super polite, knowledgeable and upfront with their policies. They gave a window of time they would arrive, called to let me know the tech was 40 minutes out, then the tech texted when he was there. The customer service we received is what you would have expected from an old "Mom and Pop" shop which is not often found in today's world. Would definitely recommend to anyone in the area!


Carol




Review of Fred's Appliance Service

Prompt and efficient service!


Fast service great technician.




Review of Fred's Appliance Service

Service technician was very personable and repair job was excellent and very fast! Thanks!


Freezer Receiving Frost




Review of Fred's Appliance Service


Fixed Perfectly and Fast




Review of Fred's Appliance Service


Awesome Service




Review of Fred's Appliance Service

Awesome service.


Ginny Slone




Review of Fred's Appliance Service

Someone scheduled two service techs to look at my washer and dryer. Both techs were very knowledgeable and polite! My dryer needs a handle replaced, the tech ordered a handle that should arrive at my house in a couple days. And instructed me on how to replace it. Because if they came out to put it in, it would be in a week.When the second tech arrived, we realized the noise my washer was making, in the spinning cycle is how it sounds. Nothing needed to be done! Also, I really appreciated all the reminders as to when the guys were coming to my house! Thank you so much for great service!!


Response from Fred's Appliance Service:

Hello! Thank you so much for taking the time to submit your review. We are so happy to hear that everything is back up and running for you and that you were satisfied with the service we provided. We hope you have a fantastic Memorial Day weekend! Thank you, The Fred's Team


Very nice ,friendly and professional




Review of Fred's Appliance Service

They came in and worked quickly Professional and informative


Great service




Review of Fred's Appliance Service

Professional fast and courteous


Deb




Review of Fred's Appliance Service

Jeff was very insightful and helpful with our washing machine.


Robert Arotin




Review of Fred's Appliance Service

He was extremely professional and I will request him for any other services


Professional service




Review of Fred's Appliance Service


Ruthie




Review of Fred's Appliance Service

Corina was efficient, polite and knew what she was doing. Thanks!


Very friendly, nice personality, patient & listens - good tech




Review of Fred's Appliance Service


Great Service




Review of Fred's Appliance Service

Very professional. Always on time or even early. Very knowledgeable.


Great service




Review of Fred's Appliance Service


nice knowlegable guy




Review of Fred's Appliance Service


Fred’s Appliance techs are first-rate professionals




Review of Fred's Appliance Service

Third or fourth time we’ve needed service; fridge or other kitchen appliances. Aleays on time, reasonably priced and explain options.


Response from Fred's Appliance Service:

Robert, That is great news! Thanks for submitting your review! Have a great weekend! The Fred's Team


Great service




Review of Fred's Appliance Service

She was friendly and efficient!


Great service




Review of Fred's Appliance Service

Prompt arrival and great and polite performance


Cindy




Review of Fred's Appliance Service

Great service


Great Service




Review of Fred's Appliance Service

Fred’s Appliance came out, quickly diagnosed the problem, and had me back in action within the hour! Amazing quality to their work


Response from Fred's Appliance Service:

Joshua, Thank you for sharing your experience with us. We hope you are enjoying your appliance again! Have a great weekend! The Fred's Team


good service




Review of Fred's Appliance Service

Fixed our dryer


Thanks




Review of Fred's Appliance Service

Fantastic service. The person who answered my call yesterday was extremely friendly and kind! The team that came to the house was fabulous. I do want to take an extra moment to share our appreciation for Macauley’s superb professionalism, work, explanation, and knowledge. We are going to renovate our kitchen. We plan to use Fred’s for our appliances based solely on our experience with your team.


Response from Fred's Appliance Service:

Hi Mary, Thank you so much for sharing your feedback. It is always so nice to hear great things about our team here at Fred's! We will certainly share your compliments of Mac with the entire team. We are happy that your unit is up and running again. Best of luck with your renovation! Thank you, The Fred's Team


Great Service




Review of Fred's Appliance Service


Awesome service and knowledge.




Review of Fred's Appliance Service

Jeff was very polite. Good advice.


Ellen




Review of Fred's Appliance Service

Prompt, knowledgeable, personable, neat, thorough


Great Service




Review of Fred's Appliance Service

Robert A. of Fred's Appliance has been here twice to fix our Whirlpool refrigerator in our camper. He came out, diagnosed the issue(s), ordered part(s) needed, made appointment to come back and fix. Both times (one year apart), he was efficient, pleasant and hardworking. I would highly recommend him and Fred's Appliance.


Response from Fred's Appliance Service:

Hi Jean, Thanks so much for your review! We are happy to hear that Robert was great to work with. We hope you have a wonderful holiday weekend, especially if you'll be camping! The Fred's Team


The best service!!




Review of Fred's Appliance Service

Best company Best people Only place to call


Thorough evaluation of my appliance




Review of Fred's Appliance Service


Quick solution




Review of Fred's Appliance Service


Prompt and efficient




Review of Fred's Appliance Service


Awesome great guys...




Review of Fred's Appliance Service

On time efficient And cleaned up . Would recommend .


Great Service




Review of Fred's Appliance Service

Knowledgeable, friendly, fast.


Great communication! Love the tracker to know the status of arrival!




Review of Fred's Appliance Service


refrigerator repair




Review of Fred's Appliance Service

door seals were breaking. Service tech ordered the parts, came back and installed the parts . no problems extended warranty call


Very Professional .




Review of Fred's Appliance Service

On time.. Knowledgeable. Friendly.


Worth the Warranty




Review of Fred's Appliance Service

The pre visit communication was excellent The service person was very knowledgeable and although we have to wait for an ordered part overall this has been very quick and very easy


Response from Fred's Appliance Service:

Hi Carol, Thank you for your feedback! We are so happy to hear that you had a great experience from scheduling to the repair. We hope you are enjoying your unit being up and running again! Have a great week! The Fred's Team


Great service




Review of Fred's Appliance Service

Though I didn't have my dryer repaired, Corina was very informative and honest about the problem & cost. I appreciate that and will recommend Fred's to anyone who needs appliance repairs. Thank you!!


Response from Fred's Appliance Service:

Hi Diane, Thank you for taking the time to submit your review. We're sorry to hear that your dryer wasn't repaired, but we are glad to know the Corina was able to be honest about the repair and pricing. Have a great week! The Fred's Team


Washing machine repair




Review of Fred's Appliance Service

Brian was our repairman. It took more than one visit because there was more than one part that needed to fix the problem. He (Brian) was excellent as was Fred's with their continual contact and follow-up. Definitely would use Fred's again!


Good once got here




Review of Fred's Appliance Service

They missed first appointment had to reschedule


Response from Fred's Appliance Service:

Hi Greg, Thank you for taking the time to submit your feedback. I do see that your appointment was canceled because it was not confirmed and we could not get ahold of you at the time the technician was ready to head to your home. I am happy to hear that we got you rescheduled and all taken care of! We hope you're enjoying your dishwasher being up and running again. Should you experience any issues, do not hesitate to call us at 1-888-45-FREDS! Have a great weekend! The Fred's Team


Hard to find this kind of service




Review of Fred's Appliance Service

Repair guy was perfect!! Knowledgeable, professional, arrived ahead of time, explained everything, but still friendly!! 5 star rating!!


Response from Fred's Appliance Service:

Hi Mary, Thanks for sharing! We are so happy to hear that your technician was professional, helpful, and available for any questions. Hope you have a great week! The Fred's Team


Problem Resolved!




Review of Fred's Appliance Service

Great job! Was diligent about locating the problem.


Excellent




Review of Fred's Appliance Service


Great service. Repairmen quickly identified and resolved the problem!




Review of Fred's Appliance Service


Beverly




Review of Fred's Appliance Service


Great Service




Review of Fred's Appliance Service


excellent and timely service




Review of Fred's Appliance Service


Great service




Review of Fred's Appliance Service

Brian quickly fixed my dryer. He had all the parts on the truck and was very respectful.


Response from Fred's Appliance Service:

Hi Michelle, Thank you for submitting your feedback! We always to our best to repair our customers' appliances on the first trip out and we are happy to hear that we could do that for you. We hope you are enjoying having your dryer back in action! Have a great week, The Fred's Team


Very professional, they explained the problem and solution.




Review of Fred's Appliance Service

Clean, professional, they explained the problem, quickly resolved it and made sure that the washer and dryer were properly placed.


Response from Fred's Appliance Service:

Hi Michael, Thank you for sharing your repair experience with us. We are happy to hear that our technicians were efficient and also explained the repair process to you! Have a great week! The Fred's Team


Washer Is Still Broken




Review of Fred's Appliance Service

Mr. Merritt came to fix my washer yesterday, May 18th. He installed two new parts, including a water pump. When he left, he said the washer was fixed. However, today, when I attempted to do laundry, I found that the washer is still broken and the problem is the same -- the water will not shut off at the beginning of the wash cycle and the washer will not begin to agitate. It seems to me that perhaps I wasted money on parts that were not necessary. Mr. Merritt was pleasant enough, but he did not fix my washer, and I am out $295. Fred's Appliance, I hope that you can make this right.


Response from Fred's Appliance Service:

Hi Patricia, Thank you so much for taking the time to submit your review. We did speak this morning about this issue and we have scheduled a time to send another technician out to your home. We will take another look to see what is wrong and get you all taken care of! We hope your experience will become positive after our next trip! Please do not hesitate to call with any questions or concerns 1-888-45-FREDS. Thank you, The Fred's Team


Everything was great!




Review of Fred's Appliance Service


Very knowledgeable




Review of Fred's Appliance Service

Answered all questions


Jo Ann




Review of Fred's Appliance Service

Brian did a great job & explained everything! Brian has a lot of experience & is able to find to problem quickly! Thank you Brian.


Response from Fred's Appliance Service:

Hi Jo Ann, This is so great to hear! Brian is very skilled as a technician and we are happy to hear that he was able to explain everything to you as well. Thank you for taking the time to share your positive experience! Have a great week! The Fred's Team


Great service an on time




Review of Fred's Appliance Service

Very clean cut and ask questions and amazingly waited for me to stop talking.then he explained how to best use product for longevity of machine plus, care of it.


Response from Fred's Appliance Service:

Hi Darrel, Thank you for submitting your review! We are happy to hear that you had such a great experience and that your technician was patient and informative. Always feel free to reach out should you have any questions about your machine! Have a great week! The Fred's Team


EdSchartman




Review of Fred's Appliance Service

Very nice guys


Great Service !




Review of Fred's Appliance Service


Washer repair




Review of Fred's Appliance Service


Great experience




Review of Fred's Appliance Service

Corina was very knowledgeable and offered suggestions on what to do for other issues that might happen on my older dishwasher.


Response from Fred's Appliance Service:

Hi Julie, Thank you for taking the time to submit your review! We are so happy to hear that Corina was able to suggest some tips for maintenance on your dishwasher. We hope you don't have to, but if you experience any issues in the future do not hesitate to call us at 1-888-45-FREDS Have a great weekend! The Fred's Team


Poor experience




Review of Fred's Appliance Service

Technician wasn't very knowledgeable about troubleshooting appliances he basically just threw parts at the problem until it was fixed he came to my home a total of three times in the course of 2 weeks. I wouldn't recommend Fred's to anyone I know.


Response from Fred's Appliance Service:

Hi Steven, Thank you for taking the time to share with us your experience. We always do our best to repair our customers' appliances in the fewest trips possible but sometimes they can stump us for a bit. I do see that our technician was out to your home a few times and I apologize for any inconvenience this caused. We are happy to hear that your Range is up and running again, however! As always, if you experience any trouble at all, do not hesitate to call us at 1-888-45-FREDS. Additionally, if there is anything else that we can do at this point to assist you, please let us know. We pride ourselves in "making it right" if any of our customers are displeased with our service. Have a great week! The Fred's Team


great service




Review of Fred's Appliance Service

great service


Corina was best serviceperson we've ever experienced




Review of Fred's Appliance Service

These appliances werer installed last Fall by Home Depot services, which was the worst! The icemaker stopped working (under warranty). Corina came out and professionally diagnosed the problem as a faulty solenoid valve. Her manners & professionalism are great! She clearly knows what she's doing. The part was ordered via her Ipad app and came on schedule. She returned and quickly got the icemaker going again. We and our dog Lucy thank Corina!


Response from Fred's Appliance Service:

Hi Doug, We really appreciate you taking the time to give Corina such fantastic feedback! It's always great to hear that our technicians provide professional and efficient service to our customers. We hope that you are enjoying your ice maker but we couldn't have done it without Lucy's assistance so be sure she gets an extra treat today! Have a great weekend! The Fred's Team


Wonderful




Review of Fred's Appliance Service


Very Satisfied




Review of Fred's Appliance Service

Techs were on time, polite, knowledgeable about the problem, had repair done quickly.


Response from Fred's Appliance Service:

Hi Teresa, Thank you for submitting your feedback! We are happy to hear about your positive experience and that your unit is repaired and working! Have a great weekend! The Fred's Team


Great Service




Review of Fred's Appliance Service

Agent was on time, courteous, knowledgeable, and completed the repair quickly.


Response from Fred's Appliance Service:

Hi Trudi, Thank you for taking the time to share with us your experience! We are so glad to hear about all of the great qualities that you experienced in our technician. We are also happy to hear that your unit it up and running for you again! Have a great weekend! The Fred's Team


Awesome




Review of Fred's Appliance Service

Thank you CORRINE..IT WAS A PLEASURE HAVING YOU SERVICE MY WASHER...SO PROFESSIONAL..THANK YOU AGAIN


Response from Fred's Appliance Service:

Hi Nancy, Thanks so much for your feedback! We are so glad to hear Corina was so professional! Have a great weekend! The Fred's Team


Excellent service




Review of Fred's Appliance Service

Polite knowledgeable and looked at complete picture to figure out problem for


George




Review of Fred's Appliance Service


Great Service. Plus very respectful gentleman




Review of Fred's Appliance Service


Great service




Review of Fred's Appliance Service

Your service men are very nice men


Great Job




Review of Fred's Appliance Service

Very professional and knowledgeable!


great service




Review of Fred's Appliance Service


Brian M.

Brian M.

DISHWASHER FRIGIDAIRE LFID2422RF3B "Cc unit not working Found UI not able to make selections and control lock manually turning on Got UI to return to normal but will need replaced Est only ; ordrng 1 5304501498 (console assembly), used 1 SHIPPING (shipping and handling) from stock"

Near Admore Dr, Kent, OH 44240
Dan H.

Dan H.

WASHER GE GTWP1800D0WW "Customer complaint the knob is broken, confirmed, found timer knob broken, timer is good, unit needs new timer knob; ordrng 1 WH11X10049 (Dial) and 1 WH01X10310 (Knob), used 1 undefined (Shipping) from stock"

Near Cedar Rd, Beachwood, OH 44122
Jason N.

Jason N.

REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Cc unit freezer not keeping cold, and bottom ice maker not workingCustomer stated things are getting warmer in freezer, freezer lights do not work and bottom ice maker not working, confirmed all 3 issues. Found door switch contacts open. Unit needs freezer door switch. Customer unable to find a pop, advised that current date shows oow. advised he can call wp consumer. Customer is not home, talking to him via phone call with son.

Near Glenridge Rd, Euclid, OH 44117
Jason N.

Jason N.

REFRIGERATOR FRIGIDAIRE FFHS2322MSKA "Cc unit making a beeping sound, recently changed water filterFound unit flashing “hi” alarm for ff section. No airflow from damper into ff. Unplugged unit then plugged back in, damper motor clicking but not opening. Unit needs damper control. ; ordrng 1 242303001 (damper assy11992), used 1 SHIPPING (shipping and handling) from stock"

Near Ridgebury Blvd, Lyndhurst, OH 44124
Jeff M.

Jeff M.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 The bin in the freezer is extremely warped. And the left fridge door the insulation didn’t set correctly. The water is dispensing from the door extremely slowly and is leaking after the water is been dispensed. It’s a very good possibility that the huge indentation in the door is causing a restriction in the waterline; ordrng 1 W10919616 (dor-fip) and 1 WPW10493169 (bin-freezr)

Near Shirley Dr, Painesville, OH 44077
Jeff M.

Jeff M.

WASHER MAYTAG MHW5500FW0 Water hose and y pipe in the rear need to be replaced; ordrng 1 W10782875 (hose-fill) and 1 WPW10336486 (connector)

Near Mulberry Rd, Chardon, OH 44024
Corey L.

Corey L.

REFRIGERATOR WHIRLPOOL WRX735SDBM04 "Customer complaint food not as cold in frz again, confirmed temps were 32 in frz and 40 in ff, found ice accumulating on upper half of evap again blocking airflow, called wpl tl, unit seems to not be completing a defrost regularly, bi-metal has been replaced, bi metal orange wire to control is ok, unit needs main control; ordrng 1 W11043763 (cntrl-elec)"

Near E 148th St, Cleveland, OH 44110
Corey L.

Corey L.

REFRIGERATOR WHIRLPOOL MFI2570FEZ00 "Customer complaint water spraying from top of fridge when ice tries to be made but ice has not been made, confirmed, showed how to shut ice maker off for time being, found fill tube frozen solid, water leaking past filter valve, I’m water line busted at top connection from back up of frozen water, unit needs filter head and water line; ordrng 1 W11346622 (FILTER HEAD) and 1 W11415785 ( WATER LINE), used 1 SHIPPING (shipping and handling) from stock"

Near N Taylor Rd, Cleveland, OH 44112
Dan H.

Dan H.

REFRIGERATOR WHIRLPOOL WSF26C3EXF01 "Customer complaint that unit is not dispensing ice, confirmed, found gray/orange wire through door to auger motor open, unit needs new freezer section door; ordrng 1 LW10371918"

Near Nelmar Dr, Painesville, OH 44077
Jeff M.

Jeff M.

REFRIGERATOR GE GNS23GGHBFWW "The temperatures inside the machine or a little warmer than they should be I tested the temp sensors in the fridge and freezer they tested relatively accurate in comparison to a temperature sensor on chart by GE. Most likely control needs to be replaced estimate only; ordrng 1 WR55X23924 (board asm main contr), used 1 SHIPPING (shipping and handling) from stock"

Near Sperry Rd, Chesterland, OH 44026
Corina B.

Corina B.

DISHWASHER WHIRLPOOL DU1055XTVD8 "CC that the clean light is flashing. Confirmed the clean light is flashing 7xs. Checked the heater, open. Checked the thermal fuse, good. Will need a new control and heater; ordrng 1 WPW10285180177.70 and 1 W10518394, used 1 Shipping from stock"

Near W 114th St, Cleveland, OH 44102
Brian M.

Brian M.

REFRIGERATOR WHIRLPOOL WRT106TFDB01 "Cc unit still not cooling Found ice ball on cap tube and compressor only pulling .5 amps Will need sealed system repair Compressor, evap and filter drier ; ordrng 1 W10836706 (evaporator) and 1 WPW10507886 (compressor) and 1 W10843121 (filter dryer), used 1 SHIPPING (shipping and handling) from stock"

Near Pymatuning Lake Rd, Andover, OH 44003
Brian M.

Brian M.

DRYER FRIGIDAIRE GLGR341AS4 "Cc unit to be squeaking Found rear bearing to be rubbing and idler pulley damaged Needs bearing kit and idler pulley ; ordrng 1 5303281153 (bearing kit-rear) and 1 131863007 (belt dryer), used 1 SHIPPING (shipping and handling) from stock"

Near Bean Rd, Rome, OH 44085
Brian M.

Brian M.

RANGE HOTPOINT RGB530DEP2WW "Cc unit turns bake on by itself Found bake control thermostat to be shorted Needs new thermostat Est only ; ordrng 1 WB20K8 (thermostat), used 1 SHIPPING (shipping and handling) from stock"

Near Birchview Dr E, Ravenna, OH 44266
Brian M.

Brian M.

MICROWAVE WHIRLPOOL GMH6185XVS2 "Cc unit not heating Found unit to have a loud buzz noise Magnetron is not functioning Needs mag and transformer ¡; ordrng 1 W10245183 (magnetron) and 1 W10847064 (transformr), used 1 SHIPPING (shipping and handling) from stock"

Near Madison Ave, Aurora, OH 44202
Brian M.

Brian M.

WASHER MAYTAG MVWX655DW1 "Cc of noise Found washplate free spinning Inspected gearcase gearcase is fine Needs washplate Customer wants to install ; ordrng 1 W10902814 (washplate), used 1 SHIPPING (shipping and handling) from stock"

Near Independence Ct, Solon, OH 44139
Jason N.

Jason N.

WASHER WHIRLPOOL WTW5700XW3 "Cc unit making loud noise in spin cycleCustomer stated sounds like a jet. Ran manual spin test, confirmed loud bearing noise. Unit needs gearcase. Customer not repairing at this time, estimate only."

Near Lakeshore Blvd, Eastlake, OH 44095
Jason N.

Jason N.

REFRIGERATOR MAYTAG MFI2570FEZ07 "Cc unit needs freezer door handle replacedCustomer fell and damaged freezer door. Cust received part(screw) from Maytag. Found left hand screw pulled out of door. Flattened door at left hand screw hole, hole slightly oblong. Inserted new screw, screw is holding. Reattached door handle. Op test good. Advised customer if handle loosens eventually, unit may need a new door due to sheet metal damage at screw hole."

Near Hartley Dr, Lyndhurst, OH 44124
Dan H.

Dan H.

FREEZER MAYTAG MZF34X16DW04 "Customer complaint that unit is frosting up on back wall, found evaporator frozen solid, defrost heater and bimetallic are good, unit needs new control; ordrng 1 W11253271"

Near Bishop Rd, Wickliffe, OH 44092
Jason N.

Jason N.

REFRIGERATOR GE GFSS2HCYCSS "Cc unit not cooling properly after power outageCustomer states freezer is warmer then usual, unit is making ice but it’s then melting into a solid block, product isn’t fully freezing. Unit is at 40 in ff, 20 in freezer at this time, unit is operating properly at this time. No product in freezer. Called ge techline, Tyler, doesn’t think power outage had anything to do with issue, sounds like unit is working properly but without product in freezer, defrost cycle may be warming freezer up too much and melting ice down. Suggestion at this point is to put something in freezer to take up the cold temps and maintain a colder temperature during a defrost cycle. Unit could be too long in a defrost cycle, but would like to see product in freezer first before going that route."

Near Wilson Mills Rd, Gates Mills, OH 44040
Dan H.

Dan H.

REFRIGERATOR WHIRLPOOL ABB2224DEW "Customer complaint that unit is not cooling in fresh food section , fresh food section temperature at 68 degrees , freezer section temperature at 6 degrees, defrost and bimetallic are good, unit needs new control and defrosted, unit is plugged into an outlet with an open ground, advised customer that they need an electrician to correct power supply before new control should be installed, the control board was replaced in February and multiple times before, customer said that it should have broken immediately in 2005, customer is convinced it is the condenser that is causing the problem; ordrng 1 WPW10503278"

Near Washington Blvd, Cleveland Heights, OH 44118
Jason N.

Jason N.

REFRIGERATOR WHIRLPOOL EL7ATRRMQ07 "Cc unit leaking water Found standing water underneath crisper drawers, evap drain clogged with sludge. Cleared evap drain hole. Cleaned water from inside unit. Op test good."

Near River Oaks Trail, Gates Mills, OH 44040
Joe O.

Joe O.

DISHWASHER WHIRLPOOL WDF540PADW3 Installed element. Ran diagnostics test cycle. Op test ok; used 1 SHIPPING (shipping and handling) from stock

Near Tourelle Dr, Highland Heights, OH 44143
Corina B.

Corina B.

DRYER GE GHDP490EF5WW "Need a belt; ordrng 1 WE12M29 (BELT 3968), used 1 SHIPPING (shipping and handling) from stock"

Near Spring Garden Ave, Lakewood, OH 44107
Joe O.

Joe O.

REFRIGERATOR AMANA ART318FFDW03 "Recovered refrigerant, installed listed parts. Put unit into 28 inch vac for 15 mins, recharged with 3.7oz of r134a. unit is cooling. advised customer to allow 24 hrs for cooling. op test ok; used 1 TJAF1200 (PROCESS), 1 W10895716 (COUPLER), 1 W10896678 (COUPLER), 1 W10896689 (COUPLER), and 1 W10896690 (COUPLER) from stock"

Near Wade Park Ave, Cleveland, OH 44106
Dan H.

Dan H.

REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Customer complaint t(at unit makes too much ice, bail arm is mounted properly, unit needs new ice maker. ordrng 1 WPW10300022"

Near Hillgrove Ave, Maple Heights, OH 44137
Gabriel P.

Gabriel P.

RANGE WHIRLPOOL WFE525S0HZ1 Replaced parts. Op test ok

Near Cooper Foster Park Rd, Amherst, OH 44001
Dan H.

Dan H.

WALL OVEN MAYTAG MEW5627BAW "Customer complaint that neither oven is not heating properly, upper oven oven temperature sensor is within range unit needs new control, lower oven bake element is not getting power, no power from thermostat , unit needs new thermostat , thermostat is no longer available , customer does not want repair ; ordrng 1 71002138 and 1 WP74009198 and 1 undefined (Shipping)"

Near Holmwood Rd, Shaker Heights, OH 44122
Corey L.

Corey L.

DRYER WHIRLPOOL WGD7500GW0 "Customer complaint dryer door keeps popping open still, after talking with bj shimming door hinge should give better contact since springs are ok, added 2 washers to bottom of door hinge both sides, op test good, no charge for washers; used 2 WP487576 (NYLON SHIMMING WASHER) from stock"

Near Gilbert Ave, Parma, OH 44129
Corina B.

Corina B.

REFRIGERATOR KITCHENAID KRFF507ESS01 CC that the ff is not cooling and no ice. Found the ff evap covered in ice. Will need a wire harness.

Near Northwood Ave, Fairview Park, OH 44126
Corey L.

Corey L.

REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Customer complaint ice maker filled bin with ice but was not used so it was dumped and since bin was reinstalled is has not made more ice, found fiklt I’ve frozen again, customer commented the water does not dispense sometimes and flashes door open symbol so she opens and shuts the door to reset, door shows closed every time during test, ordering switches, will call wpl tl to document ; ordrng 2 W11396033 (SWITCH )s"

Near St Andrews Dr, Parma, OH 44134
Gabriel P.

Gabriel P.

REFRIGERATOR GE GFE28HMHFES "Found proper voltage going to fridge fan but is not running evap was frozen with ice gave estimate customer will not repair ,opt test ok"

Near W 6th St, Lorain, OH 44052
Jeff M.

Jeff M.

REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Installed new part unit tested good

Near Rollin Dr, Kirtland, OH 44094
Gabriel P.

Gabriel P.

REFRIGERATOR GE GFE29HSDDSS "Checked tem 55* on fresh food section and 02 on freezer found fan on ff section not running also ice in both side of evap check for voltage dc pass is getting proper voltage gave estimate on fan ; ordrng 1 WR60X26866 (fan dc ff evap), used 1 SHIPPING (shipping and handling) from stock"

Near Leeward Ct, Avon Lake, OH 44012
Dan H.

Dan H.

WASHER MAYTAG MVWB766FW1 "Customer complaint of loud grinding noise, ran manual test cycle for heavy agitate and high speed spin, no unusual noises heard, stared normal wash cycle, unit filled and began washing, no unusual noises heard, unit is operating as designed"

Near King Memorial Rd, Mentor, OH 44060
David R.

David R.

DRYER WHIRLPOOL WED49STBW1 "Cc no heat. Turned on to verify, no heat. Checked power coming into it. L1-L2 outside wires not getting 240vAC. Unplugged from outside, cutoff breaker. Turned and plugged everything back in. Unit started heating for about 2 mins with 240vAc coming in and then out of no where the voltage dropped back down to under 1vAC. Unplugged and did breaker again, turned breaker on. Tested outlet. Not getting 240 needed for unit to start heating. Tested components on unit, good. Recommend electrician to come check out breaker box and wall outlet. If we are needed further after, will return."

Near 12th St, Elyria, OH 44035
Corina B.

Corina B.

WASHER MAYTAG A712 "CC that the unit will not drain or finish a cycle. Found the lid switch not hitting the lid. Started a cycle, filled, agitated and spin out. Will need a new lid switch. ; ordrng 1 W10820036 (Switch), used 1 undefined (Shipping) from stock"

Near Beaumont Dr, North Olmsted, OH 44070
David R.

David R.

REFRIGERATOR WHIRLPOOL WRF990SLAM00 "CC condensation build up on front of Icemaker and in back. Service pointers Heater W10619962, Rear Seal W10612142. Went through diagnostics, test dual valves, open and not sending water. Ordering parts. ; ordrng 1 W10612142 (adapter) and 1 W10619962 (heater) and 1 WPW10341329 (water valve assy), used 1 SHIPPING (shipping and handling) from stock"

Near Avon Belden Rd, North Ridgeville, OH 44039
Corey L.

Corey L.

WASHER MAYTAG MVWB765FW0 "Customer complaint sometimes washer will not continue cycle, ran diagnostics found, F8e1 long fill, f0e3 overload, f9e2 water pressure system, cleared, started rapid wash, unit filled, unit canceled itself and drained, after drain stopped unit just sat in pause while about 3-4” of excessive suds in basket still bubbled, advised customer to use only 1-2 tbsp of he detergent and to run several cleaning cycles with out tablet to rid of suds, took parts for return"

Near Country Way, Strongsville, OH 44149
David R.

David R.

REFRIGERATOR KITCHENAID KRFF707ESS01 "Cc not cooling. Temp in FZ is at 1. Temp in FF 47*. Deli drawer not closing. Looking behind and a big wall of ice, 3-4 inches off the evap cover. Followed service pointer W11092686E. Checked control. Made sure sending out correct vDC. Sending out less than 1vDC pin 5-3 to pin 5-4. Will need control and harness. *customer paid SVC, do not order parts *** would need to be scheduled as a 3 count *** ; ordrng 1 W10843055 (cntrl-elec) and 1 W11033168 (harns-wire), used 1 SHIPPING (shipping and handling) from stock"

Near Lynde Dr, Olmsted Falls, OH 44138
Joe O.

Joe O.

REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Cc: not making iceFound ice maker receiving 121v, ice maker not cycling. Needs ice maker. Replaced ice maker. Cycled ice maker. Op test ok; used 1 W10882923 (ICE MAKER ASSY) from stock"

Near Franklin Ave, Wickliffe, OH 44092
Jeff M.

Jeff M.

RANGE WHIRLPOOL WFE540H0ES0 "The unit is not heating correctly. I tested the bake element it was open. Everything else tested good.; ordrng 1 W10779716 (elmnt-bake), used 1 SHIPPING (shipping and handling) from stock"

Near Warrendale Dr, Mentor, OH 44060
Brian M.

Brian M.

WASHER WHIRLPOOL WTW5000DW2 Cc unit stuck at sensing then goes Found error for out of balanceRan auto test and calibration OP Test Ok Advised customer on loading

Near Ellen Dr, Streetsboro, OH 44241
Jason N.

Jason N.

B/IN REFRIGERATO KITCHENAID KSSC42QMS01 "Cc unit not coolingCustomer stated unit stayed in the 40s for most of the weekend, but unit did make ice. Customer has put very little product in unit at this time. Unit temps reading 36 in ff, 3 in freezer currently. Unit ice bin full of ice. Unit is working normally at this time. Advised customer unit needs product in both ff and freezer sections to absorb cold to maintain desired temps. Customer to monitor."

Near Edgewood Ct, Chagrin Falls, OH 44022
David R.

David R.

RANGE KITCHENAID KESA907PSS00 "Cc broil not working and RR/RF elements not turning on. Broil element broken and cracked . Elements test good, has resistance. Switches are discontinued, talk to Brian. Ordering element. ; ordrng 1 WP9760774 (elmnt-brol), used 1 SHIPPING (shipping and handling) from stock"

Near Village Ln, Olmsted Falls, OH 44138
David R.

David R.

DISHWASHER WHIRLPOOL MDB4949SDE2 "Cc dishes not getting clean, loud noise when washing. Verified. Wash motor is making loud humming noise when trying to wash. Water is coming and draining. Will need wash pump. ***Customer paid SVC, do not order parts ; ordrng 1 WPW10591570 (pump&motor), used 1 SHIPPING (shipping and handling) from stock"

Near Bronson Rd, Olmsted Township, OH 44138
Brian M.

Brian M.

REFRIGERATOR WHIRLPOOL KFIS20XVBL5 Cc unit leaking Found drain pan frozen over and drain port clogged Installed new drain tube and cleared clog OP Test Ok ; used 1 W10619951 (TUBE-DRAIN) from stock

Near Twin Creeks Dr, Chagrin Falls, OH 44023
Corina B.

Corina B.

REFRIGERATOR WHIRLPOOL WRF560SEHZ00 CC that the freezer door does not shut. Found the screw to the left hand slide backing out causing the rail to not shut. Tightened the screw. Optest ok

Near Elmwood Ave, Lakewood, OH 44107
Corina B.

Corina B.

REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "CC that the is a loud noise in the ff section. Found the damper motor, making a loud noise. Will need a new motor. ; ordrng 1 W11164593 (Damper)"

Near Parkview Ln, Fairview Park, OH 44126
Corina B.

Corina B.

DRYER KENMORE 110.780628 "CC that the unit is not heating. Found the thermal fuse is open. Jumped the fuse, unit started heating. Will need a new fuse and will need to clean the inside out. ; ordrng 1 WP3390719 (Fuse)"

Near Cranston Dr, Berea, OH 44017
Corina B.

Corina B.

DISHWASHER WHIRLPOOL DU850SWLB0 "CC that the soap does not dissolve. Started a normal cycle without a pod, dispenser opened. Started a cycle with a pod, opened. Manually opened the door with the control, opened. Advised cust to try a different detergent. Optest ok."

Near Northland Ave, Lakewood, OH 44107
Corey L.

Corey L.

WASHER WHIRLPOOL PAV3240AWW "Customer complaint washer making noise in spin, confirmed, found basket hard to take off in spin then chirping when at speed, brake not disengaging fully, brake hub discontinued, advised customer warranty company would be in contact with them if part is unable to be ordered; ordrng 1 35-2948 (brake hub)"

Near Henry St, Bedford, OH 44146
Jeff M.

Jeff M.

DRYER FRIGIDAIRE GLGR331AS4 Belt was not needed I took the price of the belts and I applied it to labor so we don’t have to reimburse her for the part I do have the part with me. There was a piece of Styrofoam inside the blower motor causing the unit not to spin ; used 1 SHIPPING (shipping and handling) from stock

Near Ambrose Dr, Mentor, OH 44060
Dan H.

Dan H.

WASHER MAYTAG MVWX655DW1 "Customer complaint of loud banging noise, ran diagnostics no error codes found, ran manual test cycle for heavy agitate and high speed spin, no unusual noises heard, suspension is good, unit is operating as designed"

Near Taunton Ave, Brooklyn, OH 44144
Jeff M.

Jeff M.

FREEZER FRIGIDAIRE FFU17F5HWP "Switch has broken the switch needs to be replaced; ordrng 1 216822900 (switch,light), used 1 SHIPPING (shipping and handling) from stock"

Near Indianola Dr, Madison, OH 44057
Jason N.

Jason N.

WASHER WHIRLPOOL WTW5000DW3 "Installed control board. Ran auto test, no good, unit stopped at drain. Checked power to drain pump, 0v. Found wiring pulled out of connector at drain pump. Replaced connector using new terminals. Ran auto test and calibration. Op test good."

Near Wilson Mills Rd, Chardon, OH 44024
Gabriel P.

Gabriel P.

REFRIGERATOR WHIRLPOOL WRF993FIFM00 Unplug unit replace control but it was still clicking on new control re ordering new control cause it may came defective also customer wants senior technician back since he order control ; ordrng 1 W11389713 (CONTROL )

Near Bellerive Way, Avon, OH 44011
Dan H.

Dan H.

DISHWASHER JENN-AIR JDB3600AWP4 "Customer complaint that unit is not running at all this is the third time it’s happened the sensor, installed we user interface , op test good, called whirlpool techline spoke to dustin , advised to use mild soap and water with a damp cloth to clean it"

Near Edgedale Rd, Pepper Pike, OH 44124
Corey L.

Corey L.

REFRIGERATOR WHIRLPOOL WRT518SZFW00 "Found coverage though entitlement 24 month rac, Customer complaint fridge not cooling well and there’s a gap in door, confirmed, found both doors sagging due to upper bracket bent, right leveler bent over, ordering bracket and missing washers; ordrng 1 2166043 (shim) and 2 489341 (washer)s and 1 WP2166037 (hinge-door) and 1 WP487576 (washer) and 1 WPW10142530 (roller-cab)"

Near South Blvd, Maple Heights, OH 44137
Dan H.

Dan H.

REFRIGERATOR WHIRLPOOL GZ25FSRXYY2 "Customer complaint that unit is not making ice, confirmed, cycled ice maker, ice maker cycled but never filled, unit needs new ice maker, installed new ice maker , op test good ; used 1 W10882923 from stock"

Near Skytop Ln, Willoughby, OH 44094
Brian M.

Brian M.

WASHER MAYTAG MHW5500FC Cc unit locked and won’t stop draining Found error for over suds Cleared codes and reset pressure sensor made sure of no blockage Ran auto test OP Test Ok Advised on soap usage

Near Aquilla Rd, Burton, OH 44021
David R.

David R.

WASHER MAYTAG MVWX655DW2 "Cc clothes still not coming out clean, dark clothes have some white spots on them. Went over unit. No error codes. Ran diagnostics test mode, good. Ran calibration, good. Went through all manual checks and all components are testing good. All components are working. Ran a normal cycle, all components running normally. Unit is filling up properly. Hoses are correct. Agitate and spin working correctly. Called techline. Jk. Documented details for today’s and last visit. Went over using a different cycle besides normal, different cycles will add more water than normal cycle, extra rinse option and detergent use. Unit test good and working properly."

Near Harbour Light Dr, North Royalton, OH 44133
David R.

David R.

REFRIGERATOR KENMORE 106.8639331 "Cc not cooling. High 60s temp in both compartments. No frost pattern. Tested pressure, low side leak. Talk to Brian, advised replacing both evap, compressor. Customer paid SVC **** do not order parts ; ordrng 1 W10507466 (compressor) and 1 W11122867 (evaporator) and 1 WPW10143759 (dryer), used 1 SENIORDISCOUNT (senior discount), and 1 SHIPPING (shipping and handling) from stock"

Near Murray Ridge Rd, Elyria, OH 44035
Gabriel P.

Gabriel P.

REFRIGERATOR WHIRLPOOL WRF555SDHV03 "Found a bearing from slide rails on right side came out,Replaced slide from surplus W11265130. opt test ok"

Near Duff Dr, Avon Lake, OH 44012
Jeff M.

Jeff M.

WASHER WHIRLPOOL WTW5000DW2 Installed new part unit tested good

Near Primrose Dr, Mentor-on-the-Lake, OH 44060
Joe O.

Joe O.

BEVERAGE CENTER KITCHENAID KUBR204ESB00 "Recovered refrigerant, installed drier(compressor was not the right part). Put unit into 28 inch vac for 15 mins, recharged with 4.2oz of r134a. unit is cooling. advised customer to allow 24 hrs for cooling. op test ok; used 1 TJAF1200 (PROCESS), 1 W10896678 (COUPLER ), and 1 W10896689 (COUPLER) from stock"

Near Parkcroft Dr, Mentor, OH 44060
Gabriel P.

Gabriel P.

REFRIGERATOR WHIRLPOOL WRS588FIHV00 "Cc that the unit has a lot of frost in freezer section and unit is loud. Found a tape on the freezer located at the top of the door gasket letting warm air going in to the freezer , Found lots of frost around the fan. Steamed all ice out. Cleared out the tape and now the door is closing properly. Took pop opt test ok"

Near Tomahawk Dr, Avon Lake, OH 44012
Gabriel P.

Gabriel P.

REFRIGERATOR JENN-AIR JF42NXFXDE01 "Found lots of frost and ice on evaporator. Steamed all out. Took pictures. Checked for continuity on heater element, pass. 120 voltage on fan pass,check thermistor pass also was able to put it on defrost on diagnostics pass ask customer to monitor it, might had a glisten on computer if it happen again it will need control ,opt test ok"

Near Lake Rd, Bay Village, OH 44140
Gabriel P.

Gabriel P.

RANGE MAYTAG MET8800FZ01 "Found l2 and terminal block burn. The unit will need harness and terminal block . Replaced all parts from t/s. Op test ok; used 1 8171385RC (3 PRONG RANGE CORD), 1 SENIORDISCOUNT (senior discount), and 1 W11416047 (TERM BLOCK KIT - RANGE) from stock"

Near Russell Rd, Bay Village, OH 44140
David R.

David R.

WASHER WHIRLPOOL MVWB300WQ2 "Replaced part. Ran service diagnostics, good. All water drained. Op test ok."

Near Tall Oaks Trail, Olmsted Falls, OH 44138
Corey L.

Corey L.

DISHWASHER KITCHENAID KDTM354DSS4 "Customer complaint after replacing drain pump touch panel not working, found out customer had removed front panel to better access pump, found console harness loose at control connection, reinstalled harness, op test good"

Near Summit Cir, Brecksville, OH 44141
Corey L.

Corey L.

WALL OVEN JENN-AIR JJW9627AAB "Unit will need 71003431 board, this is what F1 fault means. This part is discontinued and no stock, cannot repair unit, called customer to inform, she was thankful for the call and info, no need to visit"

Near Sunrise Trail, Brecksville, OH 44141
Jeff M.

Jeff M.

WASHER WHIRLPOOL WTW5200SQ0 A verified customer complaints the machine was not spinning. It is receiving power. I took the machine apart I drain the water out and took the motor off I checked the windings put it back together and it worked. Not sure what I did may be a loose wire. Op tested good

Near McMackin Rd, Madison, OH 44057
Jason N.

Jason N.

DRYER MAYTAG MEDC465HW0 "Cc unit drum not turningCustomer stated the drum will not turn when start is pressed, will only hum lightly. Ran op test, unit running normally. Pulled blower housing, checked for obstruction, checked drum felt seals for drag. Some lint buildup, nothing unusual. Checked power into unit, good at 246v. Op test good at this time. Could not duplicate drum not turning issue."

Near Kyle Rd, Dorset, OH 44032
Corina B.

Corina B.

DISHWASHER KITCHENAID KUDE20FBSS1 "CC that the unit is leaking. Started a normal cycle, could not find a leak. Did raise the drain hose. Optest ok"

Near Tucson Dr, Parma, OH 44130
David R.

David R.

REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Replaced. Steamed out gaskets. Made sure all gaskets are good. To pic of dent on inside of door where meets switch. Give 20-30 mins for gasket to conform to cabinet.

Near Hunter Lake Dr, North Ridgeville, OH 44039
Dan H.

Dan H.

WHIRLPOOL REFRIGERATOR n/a "Customer complaint that unit is not cooling, fresh food section temperature at 55 degrees, freezer section temperature at at 20 degrees, evaporator fan is not running, evaporator fan motor is receiving 120vac, unit needs new evaporator fan motor, installed new evaporator fan motor, op test good ; used 1 WP2315539 from stock"

Near Parkview Ln, Willoughby, OH 44094
Gabriel P.

Gabriel P.

WASHER MAYTAG MVWX655DW1 Replaced all parts. Op test ok

Near Weatherstone Dr, North Ridgeville, OH 44039
David R.

David R.

RANGE WHIRLPOOL KSEB900ESS0 "Replaced part. Tested bake, 350. Waited. Good. Op test ok"

Near Legends Way, Grafton, OH 44044
Jeff M.

Jeff M.

REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Installed new part unit tested good

Near Walnut Blvd, Ashtabula, OH 44004
Jason N.

Jason N.

DISHWASHER MAYTAG MDB4949SDM0 "Cc unit not pulling in waterRan diagnostics, found f6e4 for float switch open. Found spoon underneath float. Removed and started cycle. Unit filled with water and started washing. Op test good."

Near Lakehurst Dr, Eastlake, OH 44095
David R.

David R.

REFRIGERATOR KITCHENAID KRFF507ESS01 "Replaced parts, steamed all ice off. Give 24 hours to return to normal temps. Put max cool and max ice on. Op test ok"

Near Royalton Rd, Strongsville, OH 44149
Jeff M.

Jeff M.

DISHWASHER MAYTAG 665.13109K902 Installed new part unit tested good ; used 1 SHIPPING (shipping and handling) from stock

Near Beach St, Geneva, OH 44041
Jeff M.

Jeff M.

REFRIGERATOR GE GTS18CBSALWW The unit was dusty I recommend for the unit to be cleaned once a yr

Near Lake Breeze Dr, Madison, OH 44057
David R.

David R.

WASHER MAYTAG MHW6630HW0 "Cc LO FL error code. Found F8E1 error. Went through tech sheet, all 3 valves tested at 1200 resistance, 120 coming to all valves when activated. Found supply coming from house was not all the way opened. Also checked drain housing to make sure clear, no debris at all. Ran diagnostics step 12. All components working, op test ok"

Near Dania Dr, Independence, OH 44131
Jason N.

Jason N.

REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Cc interior lights not workingFound freezer light module not working, all other interior lights working. Checked door switch, checked good. Replaced freezer light module using customer supplied pre Id part. Illumination returned. Op test good."

Near Silsby Rd, University Heights, OH 44118
David R.

David R.

REFRIGERATOR KITCHENAID KRFF302EBS00 "Cc unit not cooling. Can hear compressor kicking on and off. Tested power, good. Put compressor tester on, good. Changed start device from t/s. Plugged in, let run, running good, no noises. Set temp to normal and put max cool on. Op test ok; used 1 8201786 (STARTER) from stock"

Near Middlebrook Blvd, Brook Park, OH 44142
David R.

David R.

REFRIGERATOR WHIRLPOOL WRS325SDHZ00 "Unit is cooling. Temp in FF at 40*. Temp in FZ is 0. Cup of water was placed inside, frozen. Unit is good. Op test ok"

Near Midway Blvd, Elyria, OH 44035
Dan H.

Dan H.

WASHER MAYTAG MVWX655DW0 "Customer complaint that sometimes unit is not spinning and makes a noise, ran diagnostics found f0e2(oversuds) error code, ran manual test cycle for heavy agitate and high speed spin, unit spins and agitates, no unusual noises heard, suspension is good, advised customer that a load size equals 6-7 bath towels and to only use 1-2 tablespoons of H.E detergent , unit is operating as designed"

Near Heatherstone Dr, Painesville, OH 44077
Jeff M.

Jeff M.

REFRIGERATOR JENN-AIR JSD2789GES Installed new part unit tested good

Near Castle Pines Cir, Painesville, OH 44077
Dan H.

Dan H.

REFRIGERATOR KITCHENAID KRFF707ESS01 "Installed new control and fresh food section evaporator fan/thermistor, op test good"

Near Brushwood Dr, Solon, OH 44139
Dan H.

Dan H.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Customer complaint of noise, found frost build up into evaporator fan , doors are all sealing, defrost circuit is working, cleared frost, op test good"

Near Butternut Ridge Dr, Independence, OH 44131
Jeff M.

Jeff M.

DRYER WHIRLPOOL WED4950HW0 Installed new part unit tested good

Near Rockefeller Rd, Wickliffe, OH 44092
Dan H.

Dan H.

MICROWAVE GE JVM3160DF2WW "Customer complaint that unit shut offend is not working now, found fuse open, jumped out, unit powered up and heated, unit needs new fuse; used 1 W10138793 (FUSE, MICROWAVE) from stock"

Near Sheldon Blvd, Cleveland, OH 44130
Jason N.

Jason N.

REFRIGERATOR KITCHENAID KRFF305ESS00 "Cc unit not cooling. Found compressor nor running, start device only clicking. Changed start device, same result. Ohmed out compressor pins, all pins checked good. Unit compressor seized, unit needs compressor. Parts and labor covered under kitchen aid 60mo. ; ordrng 1 W10507884 (compressor) and 1 WPW10143759 (dryer)"

Near Sweet Hollow Dr, Mentor, OH 44060
David R.

David R.

REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Cc no ice, working intermittently. Temps check good. Icemaker wasn’t cycling on its on, got stuck. Replaced Icemaker from t/s. Tested. Good. Went over sounds and everything with Icemaker aug motor is normal. Advised to empty out bucket and clean any ice debris off every so often. Op test ok.; used 1 W10882923 (ICE MAKER ASSY) from stock"

Near Reserve Ct, Wellington, OH 44090
Brian M.

Brian M.

RANGE WHIRLPOOL JGRP430WP01 Cc unit not baking or broiling Found unit getting proper spark but valve is not opening Needs dual valve replaced again Part is under warranty last installed in 12-2019 ; ordrng 1 W11239228 (valve-gas)

Near Alex Way, Chagrin Falls, OH 44023
Dan H.

Dan H.

WASHER WHIRLPOOL WTW5000DW0 "Customer complaint that unit would not stop grinding, ran diagnostics found f0e5(off balance) error code, Found hub worn out, installed new hub, op test good ; used 1 W10528947 (HUB) from stock"

Near Ridge Rd, Brooklyn, OH 44144
Dan H.

Dan H.

DRYER WHIRLPOOL WED5000DW2 "Customer complaint that unit is not heating, confirmed, unit started heating after power cord was unplugged and plugged back in, outlet arced, advised customer that they need an electrician to correct power supply ;"

Near Orchard Ave, Brooklyn, OH 44144
Corey L.

Corey L.

DRYER WHIRLPOOL WGD7500GW0 "Customer complaint door keeps popping open, confirmed found catch worn, strike is longer than one installed, installed strike, new strike doesn’t hold door closed at all, removed new strike reinstalled original strike, unit leaning forward slightly, leveled, found bottom of door loose at hinges, tightened screws at hinge, op test good, refund of strike is reflected in labor and svc collection"

Near Gilbert Ave, Parma, OH 44129
Corey L.

Corey L.

REFRIGERATOR WHIRLPOOL WRS588FIHB00 "Replaced diffuser, op test good"

Near Evergreen Dr, Cleveland, OH 44129
Jason N.

Jason N.

RANGE MAYTAG MGR7665WW0 "Cc unit oven turns off on its ownCustomer stated oven will heat up but not stay hot or it will take several times to start a bake cycle.Ran bake test, good spark, ignition. Let preheat to 350. Recycled oven, good spark, ignition, but still sparking then shuts off. Board not receiving feedback voltage. Unit needs ignition system parts. ; ordrng 1 WP9758079 (igntr-oven) and 1 WPW10331686 (module,spark) and 1 WPW10701462 (harns-wire)"

Near Lakeshore Blvd, Euclid, OH 44132
Dan H.

Dan H.

RANGE WHIRLPOOL WFE510S0AS0 "Customer complaint that left front element is not working, turned element on high, element heated, placed pot of water on element, water boiled, all other elements are working, unit is operating as designed"

Near W 17th St, Cleveland, OH 44113
David R.

David R.

DRYER SAMSUNG DV338AEW/XAA "Cc not heating, turned unit on timed dry to verify, no heat. Took unit part, found heating element is open. Ordering assembly. *** put on cancellation list; ordrng 1 DC97-14486A (HEATER ASSEMBLY), used 1 SHIPPING (shipping and handling) from stock"

Near Pembrooke Oval, Strongsville, OH 44149
David R.

David R.

REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Cc leaking from FZ. Found drain had a piece of insulation stuck down causing ice to build up and leak. Steamed ice, checked drain tube, good. Op test ok"

Near Foster Rd, Wellington, OH 44090
Jason N.

Jason N.

REFRIGERATOR WHIRLPOOL WRB322DMBW01 "Cc unit freezer door hard to open and noisy. Found freezer door stiff opening. Lubricated rails with food grade silicone. Door free opening now. Customer thinks there is a mechanical issue. Advised I can replace door rails.; ordrng 2 WPW10120018 (slide rail (frz))s"

Near Dixon Rd, Willoughby Hills, OH 44094
David R.

David R.

DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Replaced parts. Ran test diagnostics. Heater came on, good. Advised the use of rinse aid added on with high temp wash and heated dry/extended dry. Also owners manual talks about extended dry with rinse aid page 9. Op test ok"

Near OH-303, LaGrange, OH 44050
Jason N.

Jason N.

MICROWAVE WHIRLPOOL WOC75EC0HS01 "Cc unit display going out then coming back on. she says display on unit will go out, then come back on. It will do this intermittently. Also the clock and date doesn’t stay at the correct time. Customer still has Hmi console from early pre I’d, appliance manager board was sent back. Service pointer W11437808 states replace hmi interface console if over the air WiFi updates are not working or not available. Unit is connected to WiFi, unit states current version is running. Replaced console using customer supplied part (w11428561). Op test good at this time. Unit will need reconnected to WiFi.

Near Lake Vista Dr, Orange, OH
Brian M.

Brian M.

DISHWASHER KITCHENAID KDTE104ESS1 Installed control ran auto test OP Test Ok

Near Merry Oaks Trail, Chagrin Falls, OH 44023
Dan H.

Dan H.

REFRIGERATOR MAYTAG MSD2641KEB "Customer complaint that unit is leaking, confirmed, found a steady drip coming from solenoid on valve, unit needs new valve ; ordrng 1 WP67006531 (valve-inlt), used 1 SHIPPING (shipping and handling) from stock"

Near Donald Ave, Richmond Heights, OH 44143
Dan H.

Dan H.

REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Customer complaint that unit is not making ice, confirmed, found ice maker tray thermistor open, unit needs new ice maker ; ordrng 1 W10873791 (icemaker), used 1 SHIPPING (shipping and handling) from stock"

Near Murwood Dr, Moreland Hills, OH 44022
Joe O.

Joe O.

REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Cc: not cooling ff sectionFound temps at 66 in ff section, and -3 in freezer, evap cover is completely frosted over. Found evap fan failed. Needs evap fan. Replaced evap fan. Advised customer to allow 24 hrs for unit to get to temp. op test ok ; used 1 WP2315539 (MOTOR-EVAP) from stock"

Near Desota Ave, Cleveland Heights, OH 44118
Corina B.

Corina B.

WASHER CROSLEY CAW9244DW1 CC that there is a loud noise when inning. Found the support rollers are worn. Replaced the dryer kit from t/s. Optest ok. ; used 1 4392065 (DRYER REPAIR KIT) from stock

Near Hampden Ave, Cleveland, OH 44108
Corina B.

Corina B.

RANGE WHIRLPOOL WFG320M0BW2 CC that the knob is broken and the gasket is falling off. Found the knob is cracked. Replaced the gasket. Knob is not covered under warranty

Near Parkwood Rd, Lakewood, OH 44107
Brian M.

Brian M.

REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Installed handle OP Test Ok

Near Lucerne Dr, Chagrin Falls, OH 44023
Brian M.

Brian M.

REFRIGERATOR KITCHENAID KRFC604FSS02 Cc unit leaks from around ice maker customer stated previous company replaced water line and ice maker Found ice build up under ice bucket Cleared ice and removed ice maker Found fill tube to have a partial clog and was spraying water past ice maker Cleared tube OP Test Ok Advise customer to watch

Near Woodberry Blvd, Chagrin Falls, OH 44023
Jeff M.

Jeff M.

REFRIGERATOR WHIRLPOOL MSB2354GRW "Unit has frost back over the defrost timer has failed needs a new defrost timer; ordrng 1 WP68233-2 (defrost timer), used 1 SHIPPING (shipping and handling) from stock"

Near River St, Willoughby, OH 44094
Gabriel P.

Gabriel P.

WASHER WHIRLPOOL WTW5000DW1 "Cc that the unit is not starting. Ran diag found error code F7E5 – SHIFTER FAULT. Transmission looks good checked every component, all good but shifter. Also found hub is stripped. Is going to need an agitator because is not coming out is seize customer request me to try to get it out even if agitator gets damage other wise she won’t fix it she will buy new. I was able to take agitator out but it had few scratches show customer and she is fine with the damage agitator,replace parts need it ran calibration and auto test pass opt test ok ; used 1 SENIORDISCOUNT (senior discount), 1 W10528947 (HUB), and 1 W10913953 (ACTUATOR) from stock"

Near Elizabeth St, Avon, OH 44011
Joe O.

Joe O.

WASHER AMANA NTW4516FW3 Installed tub. Ran auto test and Calibration