Took picture of POP. Cc that unit is not preheating. Verified and found igniter open. Replaced igniter tested unit opt test good.; used 1 12400035 (IGNITER) from stock

"Installed new shifter and control, op test good."

"Cc panel not working, was giving F6E3 error. Went into diagnostics, found F6E3, F6E2, F2E1. Will need both UI and main control. Ordering. ***customer will not be able to be home til 4-430pm, give a call and he might be able to be home earlier. ; ordrng 1 W11400681 (Main control) and 1 W11112656 (UI control)"

"Cc unit not cleaning. Customer said unit will fill with water and just sit, no wash. Found F4E3 error. Wash motor error. Ordering wash motor ; ordrng 1 W11025157 (Wash motor)"

"Changed heating element, tested opt test good.; used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

Customer stated unit started working. Left part in case unit stops working.

Cc: ice build up. Found fill tube not seated correctly. Reseated. Tested. Op test ok. Ms tag shows under 1 year.

Installed door and control. Tested. Op test ok

Installed lid. Op test ok

"CC that there is water on the bottom of the ff section. Confirmed. Found water on the bottom. Will need the drain tube kit and the thermistors. Advised Cust to unplug the refrigerator to defrost the unit. ; ordrng 1 DA32-10104N (Sensor) and 1 DA32-00011C (Sensor) and 1 DA82-01415A (Drain tube), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

"Cc unit takes long to heat, verified and found broiler wire disconnected, reconnected and make sure it was secured, ran test to 350 and reached temps in 9 mins and good, opt test ok"

"Cc unit no coming on, verified and j1 connector no connected all the way, pushed all the way and compressor came on opt test ok"

"Cc that unit is making all kinds of weird stuff and right now does not even comes on. Confirmed, control panel is failing, was able to get unit to turn on, ran diag, error codes Dc door check, door closed after a cycle, ub off balance load. Ran a test cycle on unit, found hot water is not working. Unit will need new control panel. Cust will not fix. ; ordrng 1 DC97-22947Y (Control panel), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

"Cc u it not tumbling, verified and belt broken, replaced belt, pulley and rollers with TS, opt test ok; used 1 4392065 (DRYER REPAIR KIT) from stock"

"Cc unit makes a weird noise when spins, verified and f0e5 for off balance load, ran test and gearcase sounds like it has bad bearings, room off agitator and basket damage, unit needs gearcase, pulley, hub shifter and basket but discontinued, customer stated even if the tub was available they wont proceed stating unit was here when they moved in 7 years ago.; ordrng 1 W11454372 (Gearcase) and 1 W10721967 (drive pulley) and 1 W10913953 (actuator) and 1 W10910409 (Basket(discontinued)) and 1 W10528947 (drive hub kit), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

"Cc unit not working, verified and codes f7e9, f7e7 and f7e8 all for motor issues, tilted back and rotor was off and bolt missing, replaced with surplus TS, opt test ok added to team page both number 2164144189 and 2163863886; ordrng 1 W10752189 (screw)"

"F7 e4. Checked slider, magnet has broken off of the plastic. Replaced slider, tested washer, everything works how it should. ; used 1 W10734521 (Slider) from stock"

Cc unit not draining and error codes. Found broken harness at drain pump. Replaced harness from t/s. Added clip to harness as well. Good. Ran test mode. All components working correctly. Op Test Ok. ; used 1 W11643701 (WIRE HARNESS) from stock

"Customer complaint of squealing noise and handle is broken, confirmed, unit needs new handle and dryer repair kit; ordrng 1 W11633280 (Handle) and 1 4392065 (Dryer repair kit)"

Installed icmaker and door Cycled ice maker op test ok

Cc that unit is not drying there dishes. Ran diagnostics no faults codes. Checked underneath unit to see if I saw any loose wires everything looked good. Got to control board and ohmed out the heater and it has good continuity. Did notice that the hot water takes a while for it to get hot. So I primed it and ran a test cycle and felt the difference in the unit. The first time I tried it it was cold and after priming hot water it felt much better. Recommended customer to use rinse aid and prime hot water before starting unit.

Removed oven from wall. Replaced console and both control boards. All tested ok.

"Cust showed pop, sent pic. CC that there is water leaking into the ff section. Confirmed. Found the drain hole blocked with ice. Steamed out the drain hole. Tested. Opt test ok."

Cc that drain pump is running constantly which is not the same issue as before. This time found that drip pan had some water causing the float switch to open. Customer stated he had some suds and wanted to make sure unit was not leaking from some other spot. Tested unit after drying up the drip pan and everything looked clean and dry did notice he still did have some suds in unit. So ran it for a bit and let it drain again to get rid of the suds.

Cx not turning on Found unit not getting power Customer showed Me breaker box breaker will not flip even with dryer unplugged

Cx unit not draining and gives error Ran diag found stored f9e1 error Ran auto test found unit to drain properly but customers drainage is to slow and over flows into sink causing a back flow issuesTook pics of unit backing up into sink Advised to get plumber to inspect

Cx thought glass top had scratches Was something sticky used magic eraser to clean Op test ok

"Customer complaint that unit is not heating, confirmed, found element open, unit needs new element ; ordrng 1 DC47-00019A (Element), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

"Cc unit not coming on, verified and ui off and really hot to touch, check control and humming as the unit try to start, and started to overheat and smelled like electrical burn, needs control UI and power supply boards, customer needs to discuss it with the church to see if proceeding ; ordrng 1 5304529572 (Ui) and 1 5304537110 (Control) and 1 5304526795 (Power supply), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

Cc Still not making ice. Tested unit and found it did not dispense water into ice maker tray. Found loose connection at the water valve. Corrected connection and tested again. All tested ok.

"Cc that the unit stopped working, it did this before but it started again, Cust unplugged unit and unit worked for few min, and shut off again and control panel lights are not working properly but the buttons work. Confirmed both issues, found outlet line 1 is burned, used another outlet in kitchen, unit did not shut off. Panel light are not working properly but cust does not want to fix panel"

"Customer complaint that control,panel is not working, confirmed, unit needs new user interface, customer will contact office to schedule return visit ; ordrng 1 W11659649 (Ui)"

Cc: burner not cycling heat. Found infinite switch burnt out. Needs harness and infinite switch. Infinite switch replaced less then 1 year ago. Harness out of stock. Office to reschedule ; ordrng 1 EAD63748807 (Harness) and 1 EBF62174906 (Infinite switch)

Cc: not working. Found dryer unresponsive. Power cycled unit. Unit functioning. Found service pointer(W11727795). Unit needs software update.

"Installed bin. Unit dispensing cubed ice, but auger stripped dispensing crushed. Needs auger, impeller, housing, and gasket; ordrng 1 WPW10309864 (divider) and 1 WP67006341 (gasket) and 1 WPW10317991 (motor) and 1 W11378860 (Washer) and 1 WP63052-2 (impeller)"

Installed doors. Op test ok

"Installed lamps. Could not install door frame, part was broken in box. Snapped pic. Reordering door frame. ; schdld next appmnt for 3/5 WED !"

Did install doors to this time. Customer was expecting to have all doors replaced due to dents/corrosion. Advised I will order the rest of the doors and to expect 4-8 weeks or more for delivery. ; ordrng 1 W11518699 (Door-fip left) and 1 W10815678 (Dor-fip pantry) and 1 W10815669 (Dor-fip pantry)

"Cc unit making noiseRan dryer test cycle, confirmed nojse. Found idler pulley worn/loose on shaft. Quoted customer pulley replacement. Replaced pulley using truck stock part. Lubricated support rollers. Reran test cycle, no abnormal noise heard. Op test good. ; used 1 279640 (PULLEY-IDR) from stock"

"Installed latch. Cleared codes and ran test cycle. All functions passed, no faults. Op test good."

"Replaced motor and wire harness. Tested dryer, dryer now tumbles, heats, and cycles."

"Replaced control board, stared unit on time dry high heat, did not shut off and showed error code HC. Unit is working properly, op testok; used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

"Cc that will need new panel replaced, no issues, wrong part was delivered. Will bring back for return and reorder control panel. ; ordrng 1 W11428578 (Panel)"

"Cc that unit is not spinning the clothes out, it just clicking, and it did not finish the last cycle. Confirmed issue, ran diag error code F7E5 , needs new shifter. Gave estimate. Cam is good, gearcase as well, checked dampers. Ordering shifter.; ordrng 1 W10006355x (Shifter), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

"Cc that unit will get too hot and will show a error code . Confirmed error code F6E1 over temp cook. When testing unit, found broil element will stay on after is done preheating. Will need new control board and oven sensor.; ordrng 1 W11536795 (Control white) and 1 WPW10181986 (Sensor)"

"Replaced control board. Tested unit on diag, ran calibration. Op test ok"

"Opened compressor box, to find compressor mounting bracket heavily bent. Indicating compressor has been dropped, uploaded pics of damage. I can not and will not trust the integrity of the internal components of the compressor. Ordered new compressor, follow up scheduled for 3/5; ordrng 1 W10160407 (Compressor)"

"Cc not filling with water before jumping into agitation, confirmed cc. Unit dispensed water for about 1 sec before switching to agitation, and did not dispense any more water after. Ordered a new control board, office to follow up control was out of stock.; ordrng 1 W11411581 (Control)"

Replaced the control. Ran a calibration. Started a quick cycle. Opt test ok.

CC that the unit is not cooling. Confirmed the fans and the compressor are running. No frost pattern on the evaporator. Will need a new compressor and evaporator. Parts are still under warranty. ; ordrng 1 W11256565 (Evaporator) and 1 W10233960 (Compressor) and 1 WPW10143759 (Drier)

"The wrong breaker was tripped the other day. The panel is labeled wrong. Tripped the correct breaker for 30 seconds. The oven started to work. Brought new part back, not opened. Office to refund part back to Cust."

"CC that the oven is not working. Confirmed. The bake not the broil are sparking. The gas valve is not opening.Ohmed out the gas valve from the dsi board bake 9open. Broil 20 ohms. Will need a new regulator and dsi board. Cust does not want to repair at this time. ; ordrng 1 W10861656 (Regulator) and 1 W10860916 (Dsi board), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

CC that the microwave does not work every time. Confirmed. Found the door switch is sticking. Replaced the switches from t/s. Tested. Opt testok. ; used 1 W11244490XXX (xno orderx INTERLOCK SW KIT) from stock

Cx unit not starting Found control lock turned on Turned off control lock Ran test 12 to verify function Unit ran through no issues Advised to watch

"Replaced gasket, opt test ok"

"Cc unit top rack falling, verified and replaced adjusters with pre id, opt test ok"

See other techs pvr.

"W10554251 basket assembly did not come with all the parts shown on picture thats suppose to be included. Missing WP389140 block drive that shows comes with basket assembly. Will have to order. Tried getting gearcase out again, will not come out but loosened. Used WD40 to see if it will help next visit. Took off drain pump and water spilled into drain pump and actuator. Ordering block drive, drain pump and actuator. ; ordrng 1 WP389140 (Block drive) and 1 WPW10661045 (Drain pump) and 1 W11428524 (Actuator)"

"Put new UI in. Still not working correctly. With new UI, unit is acting as if it is a single wall oven instead of a double. Took pics of parts and the box it came in. Will need researched down on this. Sending over. ; saved tckt"

"Cc unit not heating. Voltage to unit I good. Open element. Will need heater assembly. Customer paid svc, do not order parts. ; ordrng 1 DC97-14486A (Heater assembly), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

"Replaced control, harness test good. Ran test mode and diagnostics. Good, Op Test Ok."

"Installed new lid lock, op test good"

"Customer complaint of cf2 error, confirmed, code is for pcb malfunction, unit needs new control, customer does not want repair at this time ; ordrng 1 DG94-04041A (Cntrl), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

Installed led modules. Op test ok

Installed valve. Tested. Valve functioning. Found center burner not rotating. Customer does not want to repair center burner. Op test ok

"Cc dispenser not opening, confirmed cc. Changed dispenser, tested opt test good."

"Unit was unresponsive when I arrived, after trying different things with no results. I tried going into diagnostics mode, unit responded. Although unit does respond it doesnt respond normally. I.E. when powering down the screen will go dark then a time will pop up for a few secs then go dark again. Ordered new control, Ui, rfi filter, and cord. I did test the wall outlet, tested fine. Follow up scheduled for 3/6; ordrng 1 W11544680 (Control) and 1 W11319991 (Ui) and 1 W11316254 (Cord) and 1 W11316771 (Rfi filter)"

"Harness has a broken connector tried fixing the connector but one of the wires is on the same connector is damaged, and box is also damaged, spoke to BJ advice reordering harness ; ordrng 1 W11455660 (Harness)"

"Arrived at home to replace compressor and evaporator. When I put my gauges on the low side, the pressure was in a 10 inch vacuum. I evacuated the system of all the R600 and installed an access point on the compressor. Charged with 250 psi of nitrogen. Thoroughly sprayed both evaporators and all other accessible lines but could not find a leak. I turned the nitrogen off and allowed time to see if the pressure would drop. After about 30 minutes, the pressures dropped about 10 psi. I called Whirlpool tech line and spoke with Austin. He advised I isolate the odor loop and charge it to see if the leak was there. I isolated the odor loop and charged to 250 psi like advised. Allowed 30 minutes for holding. The pressure went down about 15 psi in that time. I called Whirlpool tech line again around 300pm to inform of my findings but they were unavailable due to a training class. I will need to call back tomorrow to speak with them. I installed a new filter drier and vacuumed the system to 30 inch vacuum and held for 15 minutes. Charged with 53 grams of R600 to help keep the unit working until Whirlpool contacts them; schdld next appmnt for 3/4 TUE !"

Cc that unit was not draining. Tested and confirmed will not drain. Unit was stacked but was able to slide dryer a bit back to get to the screws to take it apart and found found drain pump full of pet hair. Cleaned out reinstalled tested unit opt test good.

Cc that unit is leaking from underneath. Verified and confirmed. Dishwasher is filling up with to much water causing it to spill over the front lip of the unit. Tried turning down the main water valve to the u it to see if it would help nut it didnt ordering inlet valve and control board. Also ordering front panel because it has some rust. Office to reschedule valve showing out of stock.; ordrng 1 W11684544 (Valve) and 1 W11637581 (Control board) and 1 W11613483 (Panel)

Replaced inlet valve tested unit opt test good.

"Cc that ff section ice maker not making ice. Verified and found ice maker when it tries to cycle its just grinding and cant reach all the way and returns to home position. Will need ice maker replaced. Gave customer estimate and decided not to proceed. ; ordrng 1 243297613 (Icemaker), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

Replaced control board tested unit and ran a calibration opt test good.

"Cc that u it was giving them an F1E1 code again, because this has been the third time control board has been replaced for the same issue. Replaced control board and checked the wiring and everything looked good. Unit is hard wired, so I recommended customer to check with an electrician if unit is properly grounded otherwise unit working as should after replacing control board."

Cx unit leak front left corner after about 10-15 min Found drip pan full of water removed and cleaned ran test cycle to see if I can locate leak Let unit run for 25 min did not see any leaks at this time. Advised to change soap and be cautious of loading. Could not duplicate a leak at this time and went well past the time customer said it was leaking at. Customer to call whirlpool warranty to get a dispatch over to us or they will be billed

Installed control ran multiple test cycles Op test ok

"Cx not running Found u it to have error 7e2 Wash motor failure Needs sump assembly ; ordrng 1 W11460946 (Sump assembly), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

"Cx unit will not spin or agitate Found motor coupler broken Needs coupler ; ordrng 1 285753A (coupling,motor), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

Called customer and will reschedule for 3-4-25 PM.; schdld next appmnt for 3/4 TUE PM

"Replaced Gearcase ran a drain and spin cycle, washer is now spinning without jittering at high speeds. Reinstalled oem drain line. Ran calibration. Ran full test cycle, everything is normal."

"Installed new suspension, op test good"

"Customer complaint that unit is not starting cycle, started normal wash cycle, lid locked, wash plate spun, unit went straight to done, found shifter not moving, installed new shifter, op test good ; used 1 W11481722 (actuator) from stock"

"Replaced valve and no leaks, opt test ok"

Replaced inlet valve. All tested ok. No leaks.; used 1 SHIPPING (SHIPPING LOGISTICS*) from stock

Cc: door hard to shut. Advised customer the doors are meant to be hard to close so the door does not get popped open from clothing. Unit functioning as designed.

Cx unit not starting Found thermal fuse open Replaced fuse Op test ok ; used 1 WP3392519 (THERMAL FUSE) from stock

"Customer complaint that unit is not spinning, unit stuck in continuous drain, canceled, ran diagnostics found f5e1(lid switch fault ), f5e3(lid unlock fault ), and f5e2(lid lock fault) error codes, found lid lock not working, installed new lid lock, op test good ; used 1 W11307244 (DOOR LOCK) from stock"

"Recovered refrigerant, replaced evaporator, compressor and drier, pulled 28vac w/ pump, watched, good, charged 4.8 oz r134a, unit cooling, pressures good, op test ok"

"Replaced wire harness and installed wire clip as per service pointer. Tested washer, everything working as it should."

"Cc unit lid lock not workingRan lid lock test, found latch continuously trying to lock. Replaced lid latch using miscellaneous truck stock part. Ran test cycle, all functions passed, lid lock function restored. Op test good. ; used 1 W10404050 (Latch) from stock"

New door damaged at upper corners Customer no longer wants to deal with this process and doesnt want another door ordered

"9 ohms on heater, 21 amps, bimetallic limiter is resetting and thermal fuse is good. 240v on wall. Loose wire on centrifugal switch. Fixed wire, tested dryer, everything working as it should."

"Cc door will not lock, confirmed cc. Ordered new door lock, follow up scheduled for 03/05; ordrng 1 WH01X29528 (Door lock), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

"Cc unit doesnt run, displays f7e2 when started Customer showed pop, updated purchase date. Ran diagnostics, confirmed f7e2 for variable speed wash motor failure. Ran test cycle, unit faulted f7e2 at the beginning of the cycle. Unit will need motor/pump replaced. ; ordrng 1 W11460946 (Pump/motor)"

"Cc takes to long to heat, confirmed cc. Igniter weak, replaced from truck stock. Tested opt test good.; used 1 12400035 (IGNITER) from stock"

"Cc: not cooling properly, not making ice. Found temps in ff at 34 degrees, freezer at 3 degrees. Found ice maker error codes e5(ice maker mold thermistor bad). Found when unit running, taking a long time to build a frost. Compressor running hot. Found unit pulling 145w low side pressure at -3 high side at 75 psi. Resting pressure at 3 high and low side. Spoke with bj, potential restriction. Cut out drier, found no circulation through cap tube. Flushed with nitrogen. Nitrogen now flowing through cap tube. Replaced drier. Charged with 250psi nitrogen. Monitored, 20 mins. No change to gauges. Pulled 28in vac. Let sit 15 mins. Charged with 56g of r600. Monitored. Unit now producing complete frost pattern. Unit pulling 100w. Advised customer to monitor. Op test ok; used 1 W11109499 (drier), and 1 W11504445 (5/4 NR MS 00) from stock"

"Cc unit is still having problemsRan diagnostics, found codes f3e1 for pressure system fault, f0e3 for overload and f2e1 for stuck button. Cleared codes, ran rapid wash cycle in entirety. Unit advanced all the way through to 5 min left, unit then faulted f3e1 for pressure system fault. Checked pressure hose, checked clear. Could not call WPL Tech-Line, techline is down due to training. Called BJ, discussed and decided to try replacing UI console. ; ordrng 1 W11135391 (Console)"

Cc: not heating properly. Found bake element open. Needs element. Element under 10 year part only warranty. ; ordrng 1 W10779716 (elmnt-bake)

CC that the ff is not cooling. Confirmed. Fz 0 ff 50. Checked the evaporator good frost pattern. Fans are running. Found a bag of food covering the damper and restricting the airflow. Advised Cust to not block the damper area. Give it 24 hrs for cooling. Opt test ok.