Service History 295 - Fred's Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Williamsfield, OH 44093

Dan H

Job Details: 10/26/2021

"Customer complaint that unit only makes 3 ice cubes, fresh food section temperature at 41 degrees, freezer section temperature at -6 degrees, ice bin if half full, found ice maker fill tube partially frozen solid, unit needs new valve; ordrng 1 WPW10179146 (Valve)"

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near Cleveland, OH 44111

Gabriel P

Job Details: 10/26/2021

"Ran diagnostic no error code ran hot and cold on manual test is good also level unit ran normal cycle is good unit working as design cannot duplicate issue explain customer how unit operate,opt test ok"

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JS1

Near Williamsfield, OH 44093

Dan H

Job Details: 10/26/2021

"Customer complaint that broiler is not working and of a dent in the console, confirmed dent in console, started broil on high, broiler lit, broiler stayed on, unit needs new console; ordrng 1 W11026866 (Console)"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW2

Near Geneva, OH 44041

Dan H

Job Details: 10/26/2021

"Installed new control, op test good"

We serviced a

WHIRLPOOL WASHER

Model WTW8900BC0

Near Grafton, OH 44044

Gabriel P

Job Details: 10/26/2021

"Found unit push to far back so when opening door it will hit cabinet and wont stay open so move unit forward and it stay open show customer,opt test ok"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Elyria, OH 44035

Gabriel P

Job Details: 10/26/2021

Replace pump from previous job unit needs control but is in back order explain customer office reschedule wants you know when part arrive thanks and also call customer to let him know ; O-emld tckt

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFZ06

Near Ashtabula, OH 44004

Dan H

Job Details: 10/26/2021

"Installed new freezer section door, advised customer to monitor"

We serviced a

WHIRLPOOL DISHWASHER

Model ADB1400AGW3

Near Amherst, OH 44001

Angel

Job Details: 10/26/2021

Cc that unit is not draining. Confirmed it was not draining but could hear pump. Verified under sink and customer had installed new garbage disposal but did not remove the plug. I removed plug tested unit and draining as should. Opt test ok.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS03

Near Westlake, OH 44145

Marie V

Job Details: 10/26/2021

Replaced control and thermistor and set unit to recommended temps. Op test okBrought core for return.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFHS2311PFBA

Near Cleveland, OH 44120

Jason N

Job Details: 10/26/2021

"Installed damper control. Damper operation test good, good airflow to ff section. Op test good."

We serviced a

KITCHENAID MICROWAVE

Model KEMS378SSS04

Near Brecksville, OH 44141

David R

Job Details: 10/26/2021

"Cc unit microwave not heating. Tested voltage, 120 coming into inverter board, shorted inverter and mag. Gave estimate to customer, customer paid SVC only, do not order parts. *** if customer wants repair done, schedule as 2 count; ordrng 1 W11346197 (Mag) and 1 W10217711 (Invertor control), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDTE504DSS0

Near Elyria, OH 44035

Angel

Job Details: 10/26/2021

Cc that unit was not draining. Confirmed had to vacuum out water. Checked drain pump and was jammed with a Piece of glass cleaned out explained to customer to clean filter at least monthly. Tested unit to see if it would drain and it was draining as should. Opt test ok.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Willoughby, OH 44094

Corina B

Job Details: 10/26/2021

Replaced the gearcase. Ran a calibration. Opt test ok

We serviced a

AMANA RANGE

Model AGS5730BDB

Near Bedford Heights, OH 44146

Brian M

Job Details: 10/26/2021

Cc unit not baking Found igniter open Replaced using truck stock Ran test bake OP Test Ok ; used 1 12400035 (IGNITER) from stock

We serviced a

MAYTAG DRYER

Model MED6230HW1

Near Elyria, OH 44035

Angel

Job Details: 10/26/2021

Cc that there having heating problems. Ran unit no heat took apart tested heating element and was open. Will need heating element. Ordering part.; ordrng 1 WP3387747 (Heating element)

We serviced a

GE DISHWASHER

Model GSD600G-01

Near Willoughby, OH 44094

Joe O

Job Details: 10/26/2021

Installed gate shaft seal. Ran test cycle. Op test ok; used 1 SHIPPING (shipping and handling) from stock

We serviced a

WHIRLPOOL FREEZER

Model GAFZ30FDGB02

Near Chagrin Falls, OH 44022

Brian M

Job Details: 10/26/2021

Cc of frost build up in freezer Found gasket not sealing Installed gasket cleaned up frost OP Test Ok

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Grafton, OH 44044

David R

Job Details: 10/26/2021

Replaced top track adjusters. Good. Op test ok.

We serviced a

KITCHENAID DISHWASHER

Model KDTE204ESS4

Near Avon, OH 44011

Angel

Job Details: 10/26/2021

Replaced pump assembly tested unit. Opt test ok.

We serviced a

MAYTAG RANGE

Model MGT8775XS04

Near Mentor, OH 44060

Joe O

Job Details: 10/26/2021

"Cc: knobs not turningFound 3 of 5 knobs will not turn. Needs manifoldCustomer does not want to repair at this time ; ordrng 1 W10854406 (manifold), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

MAYTAG DRYER

Model MED6230HW1

Near Mentor, OH 44060

Joe O

Job Details: 10/26/2021

Cc: thumping noiseFound crack in blower wheel. Replaced blower wheel and dryer repair kit. Ran test cycle. Op test ok

We serviced a

WHIRLPOOL DRYER

Model WED7500GC0

Near Grafton, OH 44044

David R

Job Details: 10/26/2021

Replaced strike and catch. Tested with load. Good. Op test ok.

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Sheffield, OH 44054

Angel

Job Details: 10/26/2021

"Cc that unit does not agitate. Ran diagnostics and found a error code F0E3 overload, also ran some test for spin and agitation and unit was spinning and agitating as should. Ran a diagnostics test passed. So i started a normal cycle with clothes to test and see what it was doing in the beginning where thats where they say they are having the problem and everything was functioning and doing what it was suppose to do. Explained to customer they can only fill tub 6 to 7 regular bath towels for a full load and only 1 to 2 tablespoons of detergent to was clothes. Unit is working as designed. Opt test ok."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF750SAYM0

Near Westlake, OH 44145

Marie V

Job Details: 10/26/2021

"Cc that the unit is not washing the dishes. It showed that it was done but dishes were still the same. Confirmed, started a cycle, unit motor is not running. Check power 120V. Will need new pump assembly.; schdld next appmnt for 11/2 TUE AM"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Cleveland, OH 44105

Jason N

Job Details: 10/26/2021

"Installed main control. Ran auto test and calibration. All functions passed. Ran quick wash cycle. Unit sensed and filled properly, advanced to wash cycle. Op test good."

We serviced a

MAYTAG REFRIGERATOR

Model MFI2570FEZ08

Near Cleveland, OH 44104

Jason N

Job Details: 10/26/2021

"Cc unit condensation still forming on freezer doorCustomer stated condensation will appear and disappear on top of freezer door gasket. Gasket is sealing properly. Possible void in freezer door insulation. Ordering freezer door. Advised customer 4-8 weeks for door, call office when door arrives to schedule for install. ; ordrng 1 W11436981 (Freezer door fip)"

We serviced a

MAYTAG WASHER

Model MVWX500XW0

Near Westlake, OH 44145

Marie V

Job Details: 10/26/2021

"Cc that the unit runs all the way but is very loud on spin cycle. Confirmed tilted unit and found that gearcase is leaking oil. Unit will need new gearcase , belt and cam. Cust will buy new. ; ordrng 1 W11132267 (Gearcase) and 1 W10721967 (Cam) and 1 W11239857 (Belt), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Cleveland, OH 44103

Jason N

Job Details: 10/26/2021

"Installed ice chute. Ensured no air leaks into ff section. Tested mullion operation, ensured power on 100%. Customer to monitor, op test good."

We serviced a

MAYTAG DRYER

Model MEDC555DW1

Near North Ridgeville, OH 44039

Marie V

Job Details: 10/26/2021

Cc that the unit is squeaking . Confirmed. Unit will need dryer kit. Replaced from T/S. Op test okAlso cleaned unit inside.; used 1 4392065 (DRYER REPAIR KIT) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Cleveland, OH 44119

Jason N

Job Details: 10/26/2021

"Cc unit lock light flashing, no operationRan diagnostics, found codes f5e1 for lid switch fault and f5e2 for lid lock fault. Unit needs lid lock assembly. Replaced using truck stock part. Cleared codes, ran auto test. All functions passed. Op test good. ; used 1 W11307244 (DOOR LOCK) from stock"

We serviced a

MAYTAG RANGE

Model MGR8700DS3

Near Cleveland, OH 44135

Manny

Job Details: 10/26/2021

"Cc unit not displaying anything, found spark module and main control defective. Unit will need main control and spark module, customer will not proceed with the repair.; ordrng 1 WPW10511278 (Spark module) and 1 W10837276 (Main control), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

GE REFRIGERATOR

Model DS033016

Near Chardon, OH 44024

Brian M

Job Details: 10/26/2021

Cc of leak happening every once in a while In the corners of the fridge and freezer door Could not find any source of the water No traces under the unit and nothing in the bottom of fridge or freezer Advised to watch

We serviced a

MAYTAG DISHWASHER

Model MDB7749AWQ2

Near North Olmsted, OH 44070

Marie V

Job Details: 10/25/2021

"Cc that the unit was not finishing cycle and last time it was used it stopped draining. Confirmed, unit has water inside, press cancel , does nothing. Check for power at the drain pump 1V. Took panel off and found door switch has shorted. By pass to test, pass, Will need new door switch. ; ordrng 1 WPW10404412 (Latch door)"

We serviced a

FRIGIDAIRE DISHWASHER

Model FFBD2411NS6B

Near LaGrange, OH 44050

Marie V

Job Details: 10/25/2021

"Cc that when you press hi temp it goes off. Cust tested unit and it worked. Unit is working properly. Started a heavy cycle and filled with water and heater was turning on, cust showed me a glass cup that was not clean all the way, advise that running hot water before starting will help. Unit is working as designed op test ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHZ03

Near North Ridgeville, OH 44039

Gabriel P

Job Details: 10/25/2021

"Replace control and evaporator cover kit ,opt test ok"

We serviced a

GE WASHER

Model WPRE6150K2WT

Near Perry, OH 44081

Dan H

Job Details: 10/25/2021

"Customer complaint of grinding noise, confirmed, found gear oil under unit, unit needs new gearcase, customer does not want repair at this time; ordrng 1 WH38X10017 (Gearcase), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

GE DISHWASHER

Model GDT580SMF2ES

Near Berea, OH 44017

David R

Job Details: 10/25/2021

Replaced drain pump kit. Ran multiple times out from under the counter. Replaced everything back and ran again. Good. Op test ok.

We serviced a

WHIRLPOOL DRYER

Model WGD5100HW1

Near Willoughby, OH 44094

Corina B

Job Details: 10/25/2021

"CC that the unit does not start unless there is nothing in it. Confirmed. Checked the wiring, good. Ohmed out the motor 1.7 ohms. Will need a new motor and wheel. Office to reschedule appointment ; ordrng 1 W11549461 (Motor) and 1 WP697772 (Wheel)"

We serviced a

WHIRLPOOL WASHER

Model WTW8500BR0

Near Willoughby, OH 44094

Corina B

Job Details: 10/25/2021

"CC that there is and error code that comes up. Ran diag F71 suds.. started a cycle. Washplate stops and the basket keeps spinning. The lid unlocks when hit pause and basket is still spinning. Called BJ. Will need a control and rps sensor. ; ordrng 1 W10761028 (Control) and 1 WPW10178988 (Rps), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KUDS35FXSS5

Near Shaker Heights, OH 44122

Corina B

Job Details: 10/25/2021

"CC that the u it does not put water in and the heating element turns on. 6-2Fill Valve (Electrical Problem) 6-1 Low/No Water (Mecha- nical Problem) (cont.) 6-6- Cool Water. Started a cycle, filled. Drain the unit started another cycle do not fill. Checked the control for the fill valve 120 volts. will need a new valve. ; ordrng 1 WPW10327249 (Valve), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

MAYTAG WASHER

Model MHW6630HC2

Near Middlefield, OH 44062

Brian M

Job Details: 10/25/2021

Installed dispenser Ran test cycle OP Test Ok

We serviced a

WHIRLPOOL WASHER

Model MVWC450XW3

Near Aurora, OH 44202

Jason N

Job Details: 10/25/2021

"Cc unit caught on fire underneath Customer had pulled unit outside. Checked under unit, found motor capacitor had swelled and melted. Called wp techline to document, Steve, replace capacitor, sr#7732073986. Transferred to safety, Kent, parts covered, labor will be owed, auth , sr#. Customer stated they already bought another unit, wants to know if they can get money off what they purchased, advised them to call WP consumer. ; ordrng 1 W10804664 (Capacitor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Chardon, OH 44024

Joe O

Job Details: 10/25/2021

"Installed ice maker, and water valve. Cycled ice make. Op test ok"

We serviced a

GE DISHWASHER

Model PDW8200J01BB

Near Strongsville, OH 44149

Gabriel P

Job Details: 10/25/2021

Check drain hose and is not leaking also check water line and is not leaking check water valve and is not leaking put paper towel underneath to see if it leak ran normal wash for few minutes to see if it leak but for time being showing customer the two seals that prevent water from coming out just incase she wants to replace then anyway but is not leaking for cannot duplicate issue working as design

We serviced a

MAYTAG WASHER

Model MVWB765FW0

Near Cleveland, OH 44111

Manny

Job Details: 10/25/2021

Unit is working as designed

We serviced a

MAYTAG WASHER

Model MVWC463HW2

Near Lorain, OH 44052

Angel

Job Details: 10/25/2021

Cc that unit was making a circuit noise. Verified all wires and parts looked good checked control board looked good but replaced incase of intermittent issue ran calibration on unit and belt was making sound as well so i replaced from truck stock tested unit again and working and sounding as designed. Opt test ok.; used 1 W11239857 (BELT) from stock

We serviced a

KITCHENAID WALL OVEN

Model KODE500ESS02

Near Lakewood, OH 44107

Marie V

Job Details: 10/25/2021

"Replaced panel, tested both ovens all keys in Ui works good. Op test okBrought core for return and wrong part as well."

We serviced a

WHIRLPOOL DRYER

Model WED560LHW1

Near Cleveland Heights, OH 44118

Corina B

Job Details: 10/25/2021

Cust sent a copy of the receipt to service. Replaced the ui. Brought core back for return with no box. Opt test ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Aurora, OH 44202

Jason N

Job Details: 10/25/2021

"Cc unit freezing product in ff section. Temps on unit set to 38 in ff section, 2 in freezer section. Temperature checked unit, reading 32 in ff section, 2 in freezer. Checked thermistor resistance readings, ff section reading 10k, which equates to 31 degrees on chart. Freezer section reading 18.5k, which equates to 4 degrees on chart. Thermistors reading true. Ordering UI control. ; ordrng 1 W11542754 (UI control)"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FGHC2331PFAA

Near Chesterland, OH 44026

Joe O

Job Details: 10/25/2021

Installed ice maker. Cycled. Op test ok

We serviced a

MAYTAG WASHER

Model MHW5500FW1

Near Moreland Hills, OH 44022

Joe O

Job Details: 10/25/2021

Cc: no hot water during cyclesFound cycle guide. Advised customer not all cycles allow hot water to be selected. Advised customer on how cycles work. Ran test cycle. Found hot water is functioning. Also found customers hot water supply is far from unit. So on hot cycle unit did not fill hot. Unit functioning as designed. Op test ok

We serviced a

KITCHENAID REFRIGERATOR

Model KSCS23FVMK01

Near Beachwood, OH 44122

Joe O

Job Details: 10/25/2021

Installed ice maker optics. Cycled ice maker. Ice maker cycling and filling. Found small amount of frost build up in freezer near ice maker. Applied petroleum jelly to gasket near location. Advised customer to monitor. Op test ok

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Warrensville Heights, OH 44128

Corina B

Job Details: 10/25/2021

"CC that the unit blinks and does not drain. Ran diag 9-1 long drain. Checked the drain hose, clear. Started a cycle unit drained. Will need a new drain pump; ordrng 1 W11412291 (Drain pump)"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SHW0

Near Willoughby, OH 44094

Joe O

Job Details: 10/25/2021

"Cc: not starting, water remainingFound standing water in unit. Canceled cycle, water drained. Ran normal cycle. Unit filled. Found error code F6e1(low/no water). Ran diagnostics. Found excessive suds in unit. Unit not siphoning. Unit functioning as designed. No error codes after cycle. Advised customer on loading. Potential pot or dish holding water. Op test ok"

We serviced a

JENN-AIR RANGE

Model JDRP436HL01

Near Lorain, OH 44053

Angel

Job Details: 10/25/2021

that unit still does not connect to wifi.Called techline spoke with steve explained issue and he got me connected to connect assist line file#. Talked to connect assistance and tried to connect but nothing. Ruth from connect assist asked me to order the antenna and replace it. Ordering antenna.; ordrng 1 W11318855 (Antenna)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331FDDW00

Near Lorain, OH 44052

Angel

Job Details: 10/25/2021

Replaced leds tested unit working as designed. Opt test ok.

We serviced a

KENMORE RANGE

Model 911.30168791

Near Brooklyn, OH 44144

Marie V

Job Details: 10/25/2021

"Cc that the lightning strike hit the home and oven is not working, confirmed unit is showing f1 error code witch is control panel. Found part is discontinued. Cant be repair ; ordrng 1 WB27T10268 (Control discontinued), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

MAYTAG WASHER

Model MTW5870TW0

Near Streetsboro, OH 44241

Brian M

Job Details: 10/25/2021

"Cc unit not draining Found unit not doing anything wont fill wont start Checked power supply unit is getting 120 and voltage going to proper check points Needs timer ; ordrng 1 WPW10111389 (timer), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

FRIGIDAIRE DISHWASHER

Model FGIP2468UF0A

Near Painesville, OH 44077

Dan H

Job Details: 10/25/2021

"Customer complaint that unit was not draining and now is flashing error, unit was flashing er when tech arrived, display went blank, no buttons are working, unit needs new user interface ; ordrng 1 5304517587 (Switches) and 1 5304520008 (Console), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS322FDAM02

Near Painesville, OH 44077

Dan H

Job Details: 10/25/2021

"Installed new ice maker , op test good"

We serviced a

WHIRLPOOL RANGE

Model WFE540H0AS

Near Streetsboro, OH 44241

Brian M

Job Details: 10/25/2021

Installed control Ran test broil and test bake to 350 OP Test Ok

We serviced a

WHIRLPOOL DRYER

Model WHD560CHW1

Near Cleveland, OH 44113

Manny

Job Details: 10/25/2021

"Cc unit not starting, replaced main control and compressor thermistor with parts provided by customer. Opt test no ok, found new thermistor open contacted Bj for verification whether the thermistor is normally open or close not ohms present he said at room temperature I should have about 9k ohm ordering compressor thermistor ; ordrng 1 WPW10467289 (sensor)"

We serviced a

MAYTAG REFRIGERATOR

Model MFW2055YEM

Near Ravenna, OH 44266

Brian M

Job Details: 10/25/2021

Cc unit not cooling Found evap fan not running Needs evap fan ; ordrng 1 WPW10464673 (motor-evap)

We serviced a

WHIRLPOOL WASHER

Model NTW4516FW3

Near Berea, OH 44017

David R

Job Details: 10/25/2021

"Ram entitlement, job created 2 days before year warranty. Customer still needs to send in POP if possible. No fill long fill error. Found cold water not entering. Will need valves. Ordering. ; ordrng 1 W11210463 (Water valves)"

We serviced a

KENMORE RANGE

Model n/a

Near Ravenna, OH 44266

Brian M

Job Details: 10/25/2021

Model serial number are not readable can not look up parts (tried calling landlord no answer) But found oven igniter stuck on 24/7 will not shut off unless power is removed Found oven control not working properly and knob missing Advised customer to keep unit unplugged and I unplugged it. Will needs oven igniter and oven control and control knob If landlord can provide us with model number ; saved tckt

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Lakewood, OH 44107

Gabriel P

Job Details: 10/25/2021

Replace shifter opt test ok

We serviced a

GE REFRIGERATOR

Model GFD28GYNCFS

Near Brooklyn, OH 44144

Marie V

Job Details: 10/25/2021

"Cc that the water is not coming off and that the lights are not working, also that the door alarm will go off. Confirmed replace filter for cust, and found Service bulletin about same issue. Shows that unit will need door switches. Cust paid parts and SC. ; ordrng 1 WR23X29170 (Door switches), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Willoughby, OH 44094

Joe O

Job Details: 10/25/2021

"Cc: freezing in ff section, knocking noiseFound temps at 41 degrees in ff section, 5 degrees in freezer. Tested compressor, fans and baffle. Found baffle not closing properly. Compressor and fans check good. Needs ; ordrng 1 WPW10196393 (damper control assy)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Shaker Heights, OH 44120

Corina B

Job Details: 10/25/2021

"Cust showed pop, sent pic. CC that the filter does not come out. Confirmed. Found the housing spring not releasing. Will need a new housing. ; ordrng 1 W11162041 (Housing)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM00

Near Avon Lake, OH 44012

Angel

Job Details: 10/25/2021

Cc that unit is not making ice. Verified and ice maker cycles but does not call for water. Tested from ice maker for water and worked will need a new ice maker. Replaced ice maker cycle and filled. Opt test ok.; used 1 W10882923 (ICE MAKER ASSY) from stock

We serviced a

WHIRLPOOL DRYER

Model WGD8120HW0

Near Parma Heights, OH 44130

Marie V

Job Details: 10/25/2021

"Cc that the display is not working. Confirmed, replaced panel that was sent, tested panel. Op test ok. Found a little bit of foil vent on unit, explain that is a fire hazard to replace with semi rigid or flexible metal vent. Optest ok"

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Lakewood, OH 44107

Gabriel P

Job Details: 10/25/2021

Replace timer and ran time dry and timer move opt test ok

We serviced a

GE REFRIGERATOR

Model GTH20SBBASS

Near Mentor, OH 44060

Joe O

Job Details: 10/25/2021

Installed control. Advised customer to allow 24 hrs for temps to adjust. Op test ok

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW02

Near Independence, OH 44131

Marie V

Job Details: 10/25/2021

"Cc that the unit was not freezing but now has frost on the top. Confirmed. Door liner is warped, unit will need new door. ; ordrng 1 W10746789 (Door) and 1 W11178521 (Badge)"

We serviced a

MAYTAG DRYER

Model MEDB855DC4

Near Painesville, OH 44077

Dan H

Job Details: 10/25/2021

"Customer complaint of squealing noise, confirmed, unit needs new idler pulley, installed dryer repair kit, op test good ; used 1 4392067 (DRYER REPAIR KIT) from stock"

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Mentor, OH 44060

Dan H

Job Details: 10/25/2021

"Customer complaint that unit is leaking out bulky cycle , ran diagnostics no error codes found, started bulky cycle, no leaks found but pulley shield was touching floor after tub filled, installed new suspension,ran bulky cycle,pulley shield still touched the floor , found a puddle on floor under unit, found a crack in the cold water valve, installed new valve, op test good"

We serviced a

WHIRLPOOL DRYER

Model WGD4815EW3

Near Ravenna, OH 44266

Brian M

Job Details: 10/25/2021

Cc unit still not drying Found vent to be smashed not allowing it breath Temps coming out of machine are normal Fixed vent advised to watch

We serviced a

WHIRLPOOL DRYER

Model WED8500BW0

Near Waite Hill, OH 44094

Dan H

Job Details: 10/25/2021

"Customer complaint of squealing noise, confirmed, found idler pulley seizing, unit needs new idler pulley, installed dryer repair kit, op test good ; used 1 4392067 (Repair kit) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Broadview Heights, OH 44147

David R

Job Details: 10/25/2021

"Cc unit is demented in front and back, customer is not concerned about the back damage, tub is fine and customer already ran a couple cycles, unit is working just a little physical damage from delivery. Front panel crushed in on right side. Ordering door. ; ordrng 1 W11416785 (Panel)"

We serviced a

KITCHENAID WALL OVEN

Model KODE500ESS05

Near Chagrin Falls, OH 44022

Jason N

Job Details: 10/25/2021

Cc unit door glass needs replaced due to damage. Replaced outdoor glass panel and mid glass. Reinstalled into unit. Door op test good.

We serviced a

MAYTAG WASHER

Model MHW5630HW0

Near Moreland Hills, OH 44022

Jason N

Job Details: 10/25/2021

"Cc unit leak from underneath Checked bellow, found hole in bottom on bellow. Unit needs bellow. Customer not repairing, estimate only. ; ordrng 1 W11314648 (Bellow)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC503ESS01

Near Cleveland, OH 44113

Manny

Job Details: 10/25/2021

Steamed evap and Replaced Evap thermistor opt test ok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW01

Near Kent, OH 44240

Brian M

Job Details: 10/25/2021

Plugged unit in frost pattern showing Advised to have unit plugged inRTM said they did previous and it never cooled Rescheduling to have them plug it in for at least 24hrs prior Crisper drawer missing ; ordrng 1 W11190823 (pan-crispr)

We serviced a

GE RANGE

Model PSB9120SF1SS

Near Kirtland, OH 44094

Dan H

Job Details: 10/25/2021

"Customer complaint that controls are not working and display is out, confirmed, only one key is responsive, display is blank, unit heats when express button is pressed, unit needs new user interface and display board, part is out of stock so not scheduling return appointment ; ordrng 1 WB56X33256 (Ui) and 1 WB27X10856 (Display), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDFE104DSS2

Near Beachwood, OH 44122

Jason N

Job Details: 10/25/2021

"Cc unit not getting water, not washing dishes.Ran diagnostics, found codes 6-1 for fill valve electrical problem, and 6-4 for float switch open. Unit did not fill with water in test cycle. Checked float switch, found plastic debris under float. Removed and retested, unit filled and started washing normally. Op test good."

We serviced a

FRIGIDAIRE DISHWASHER

Model PLD2855RFC3

Near South Euclid, OH 44121

Jason N

Job Details: 10/25/2021

"Installed door latch and display board. Ran wash test, good display and operation. Op test good."

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Garfield Heights, OH 44125

Manny

Job Details: 10/25/2021

"Cc unit not draining and stops half way through. Place unit in service mode not error codes found rand diagnostics cycle pump is on but unit wont drain, tested for power from control to drain pump 121V, removed pump to check if any obstruction or chopper blades broken, pump is fully functional noticed only a little bit of water being drain, checked drain hose for kinks or clogs, unit has an extension drain hose most likely clogged, Found extension hose preventing unit from draining, advise customer to replace extension hose. Opt test ok! Didnt used and Will take part for return."

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Streetsboro, OH 44241

Brian M

Job Details: 10/25/2021

Installed encoder and harness OP Test Ok

We serviced a

WHIRLPOOL FREEZER

Model WZF34X18DW03

Near Rock Creek, OH 44084

Dan H

Job Details: 10/25/2021

"Installed new door gasket, op test good"

We serviced a

AMANA WASHER

Model NTW4516FW2

Near Cleveland, OH 44120

Corina B

Job Details: 10/25/2021

"CC that the unit fills and drains. Ran diag F1E1 MAIN CONTROL FAULT, F8E1 NO FILL, LONG FILL,. Checked the hot and cold, good. Draining. Checked the power at the control, 120 volts. Checked the j12-4 to j12-1 10 dc volts. Checked the shifter, good. Ran a calibration. Started a load of towels on rinse and spin. Unit would not unlock when finished spinning. Replaced the control from t/s. Lid unlocked. Ran a manual test for the lid lock, good. Ran a calibration. Opt test ok. ; used 1 W11170317 (MUST RETURN**CORE*CNTRL-ELEC) from stock"

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Lakewood, OH 44107

Gabriel P

Job Details: 10/25/2021

Found unit led on but it wont turn off when pressing power try running diagnostic mode but user is on responsive check voltage to unit 122 pass and voltage to ui pass they are being on responsive ordering control and user ; ordrng 1 W11481108 (Control) and 1 W11561182 (Console)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW01

Near Mentor, OH 44060

Joe O

Job Details: 10/25/2021

"Cc: still freezing in ff sectionFound temps in ff section at 38 degrees, freezer temps at 15 degrees. Found ball of ice on cap tube. Checked amp draw. Found unit only pulling .7 amps. Needs compressor, drier, and evaporatorCompressor, evap and drier covered under a 5 year parts and labor warranty under entitlement; ordrng 1 WPW10143759 (dryer) and 1 WPW10507886 (compressor) and 1 W10836706 (evaporator)"

We serviced a

WHIRLPOOL DISHWASHER

Model n/a

Near Mayfield Heights, OH 44124

Jason N

Job Details: 10/25/2021

"Cc unit leaking from under doorCustomer stated last time she ran unit, water and suds come pouring out from under door. Ran wash test cycle, no leaks. Noticed excessive sudsing in tub, no detergent was added. Added salt to tub to dissipate the suds. Flushed unit out with several wash cycles. Customer stated she recently switched detergent brand. Could not duplicate a leak at this time. Possible detergent issue. Advised customer to try a different detergent brand."

We serviced a

FRIGIDAIRE DISHWASHER

Model FFCD2413US2A

Near Cleveland, OH 44106

Corina B

Job Details: 10/25/2021

"CC that the soap is in the bottom after a wash. Confirmed. Checked the power at the control for the pump and motor, 0 volts. Will need a control pump and motor. ; ordrng 1 5304521609 (Control) and 1 5304519906 (Pump and motor), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL RANGE

Model WFG710H0AS1

Near Avon Lake, OH 44012

Angel

Job Details: 10/25/2021

Cc that oven had white powder inside oven. Verified and it looks like the oven was extinguished at one point leaving all the powdered residue customer was unaware since they just moved in also in front of panel where it vents out from the oven the plastic part of the panel was bubbled from heat but other than that the unit is working as designed. Cleaned out oven reinstalled all parts and tested the unit.Unit is working as designed all burners work and oven preheated as should. Opt test ok.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Jefferson, OH 44047

Dan H

Job Details: 10/25/2021

"Customer complaint that unit will run for 2 minutes and say cycle is completed, ran diagnostics found f0e3(overloaded) and f7e4(basket reengagement failure) error codes, found a key wedged between impeller and basket, Removed, started quick wash cycle unit filled and began washing, unit drained, unit spun, unit completed cycle, unable to duplicate the problem , unit is operating as designed , advised customer that a load size equals 6-7 bath towels and to only use 1-2 tablespoons of H.E detergent"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDZ01

Near Seven Hills, OH 44131

Marie V

Job Details: 10/25/2021

"Cc that the ice maker is not working. Cust turned off. Turned ice maker back in and it cycle and filled with water. Advice cust to allow a few hours for ice maker to start working,.Also adjusted handle. Op test ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311SFYW01

Near Westlake, OH 44145

Angel

Job Details: 10/25/2021

"Cc that unit is freezing food in fresh food section but freezer is not freezing as should ice cream is thawing. Took temperatures and freezer was at 38* and ff section was at 46* took back panel in freezer section off and had no frost pattern verified compressor and was running and not overheating started at 2.00 amps but dropped to .78amps unit will need evaporator compressor and uv drier filter replaced. Gave estimate to customer customer said they do not want to go with the fix. Charged service call only. Do not order parts.; ordrng 1 W10822653 (Compressor) and 1 WPW10314205 (Evaporator) and 1 WPW10143759 (Uv drier), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

KITCHENAID RANGE

Model KSIB900ESS2

Near Mentor, OH 44060

Joe O

Job Details: 10/25/2021

Cc: drawer not closing completelyFound drawer sticking out roughly an inch from fully closed. Replaced slides. Tested bake drawer. Op test ok

We serviced a

KITCHENAID WALL OVEN

Model KODE507EBL02

Near Gates Mills, OH 44040

Jason N

Job Details: 10/25/2021

"Cc unit codes f2e1Customer stated this has been an ongoing issue for months. Called wp techline, Chris, replace UI with correct part number, W11093253(already have this part here from pre id ), also replace UI to AM main board harness. sr#7732065209. ; ordrng 1 W11157221 (UI harness)"

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