Local Reviews
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John - Strongsville, OH
Fred’s Technicians did a great job. The dishwasher has been working fine since the repairs!
Good Job
Diane - Willoughby, OH
Competant service delivered by a good technician who very helpful, too!
Fred's Tech Service
William - Cleveland, OH
Dan showed up within the designated time frame. He quickly assessed the issue, did the repair, verified everything worked, and was on to his next call. It doesn't get any better than that.
great service
Karen - Grafton, OH
he advised me how to handle the problem if it occurs in the future
Great
Sue - Olmsted Township, OH
Extremely polite service tech
Joanne - Chagrin Falls, OH
Paul did a really great job in a timely and friendly way!
Tom
Thomas - North Ridgeville, OH
Great technician
Judith
Judith - Broadview Heights, OH
Whirpool Washer/Dryer Repair
Joe - Ashtabula, OH
The technician was very professional and provided a thorough explanation of the problem.
Outstanding tech - wonderful
Karen - North Ridgeville, OH
Our dishwasher's wires and panel burned and melted. Gabriel explained everything to us. Always on time, love the tracker provided in the e-mail. Gabriel was knowledgeable and unfortunately kept finding more damage from the burned wires and had to come back. We were always glad to see him
Good Service
Kathleen - Kirtland, OH
Appreciated the multiple ways I was contacted to provide adknowledgement of call, and status of repair man arrival timeframe.
She was a pro
Laurie - Lakewood, OH
Relentless!
Carole - North Royalton, OH
Had a problem that just wouldn't go away. Fred's didn't give up. They sent a new set of eyes out and the problem was corrected. So grateful for both of my service techs. They were great.
Great service
Robin - Euclid, OH
Corina was amazing as she was knowledgable and got the job done fast. Thanks for great service!!
Great Service
Irene - Parma Heights, OH
Knowledgeable repairman. Listened to my concerns, addressed all issues. Great customer service and would highly recommend him.
Polite and professional
Jacquelyn - Avon Lake, OH
Gabriel was great to work with!
Great service awesome prices
Jean - Warrensville Heights, OH
Pleasant and informative I Would recommend to anyone
As always great service
Muriel - Aurora, OH
2 men ....polite and professional
Great Job
Chuck - Chagrin Falls, OH
The technician was prompt, knowledgeable and courteous. I would have them back any time for appliance service.
Satisfied
Barbara - Solon, OH
great service
Mark - Chagrin Falls, OH
service
Jim - Rocky River, OH
Corey did a great job
Found problem, fixed machine
Matthew - Ravenna, OH
Tech found problem quickly, ordered parts, had them shipped to my house, showed up next day and installed them. No muss, no fuss
Veda
Veda - Avon, OH
Service was excellent ! Hope the second replaced part works !! Very pleasant person to service us.
Christie
Christie - Westlake, OH
Great service
Fred - Mentor, OH
Dan was very informative. Great service.
Good service and helpful hints
Conrad - Rocky River, OH
Mack took care of refrigerator drainage problem and provided helpful hints for preventing/treating the problem in the future
Very good service, did not expect labor additional to service charge
Vincent - Lyndhurst, OH
Poor service
Jenny - Chagrin Falls, OH
Service tech called to determine (1) the cause of crack in my glass stove top and (2) detrrmine why i reveive random error code on the stove top. Technicians were unable to detrrmine either. Sis not seem to know what they were doing.
Response from Fred's Appliance Service:
Hello Jenny! Thanks for dropping us a note. We've reviewed your service records. Your job is currently pending. It has been turned over to Jenn-Air to make the final decision on your repair. We're very sorry for the miscommunication. We're reaching out to Jenn-Air again on your behalf to check the status. Following, we will be in touch with you! Thanks again for your time. -The Fred's Team
A professional
Steven - Westlake, OH
Very professional, helpful and courtyard.
Very professional and friendly service!
Sue - Willoughby, OH
They were very fast and pleasant. They were through on no time. I was very pleased with the service
Gloria - Sheffield Lake, OH
unfortunately, our problem is still not fixed
Tony - Cleveland, OH
i believe the serviceman should stay long enough thru a washing cycle to make sure it does what it is suppose to.
Response from Fred's Appliance Service:
Hello Tony! Thanks for taking the time to drop us a line. We're sorry you're still having troubles. We're going to call you shortly to get this problem resolved for you. Speak soon, and have a wonderful week. -The Fred's Team
Issue wasn't handled
Eric - North Ridgeville, OH
My wife was home at the time and the service guy said our fridge was fine. I disagree. The mullion flap on the left door of the fridge does not open fully when the door is opened after the right door. Therefore, when the right door is closed first, the mullion bangs into the front of the door. There is no way in hell this is supposed to happen.
Response from Fred's Appliance Service:
Hi Eric! Thanks so much for dropping us a note. Very sorry you're not feeling your refrigerator mullion flap is quite right. We will get right back out there to take another look and get this problem squared away for you. We will be contacting you shortly to schedule. Thank you!! -The Fred's Team
Gregg
Gregg - Madison, OH
Response from Fred's Appliance Service:
Hi Gregg! Thanks so much for giving us a rating. It's appreciated. After careful review of your service event, I'm not showing anything went awry with your service. We will be contacting you shortly to obtain further detail. You may also email us more detail at service@fredsappliance.com or call 888-453-7337, and we will be glad to help! Thanks again -The Fred's Team
Great Service
Mike - Fairport Harbor, OH
Numerous unnecessary missteps, eventually got it right, no customer service follow up
David - Shaker Heights, OH
The initial diagnosis was done well. Two incorrect parts were ordered; on the next visit, technician installed them and said the job was done even though the part mismatch should have been obvious to him! I realized it was not right and contacted Fred's. One of the parts was reordered but when the technician came to install it, he realized he needed to reorder both parts. That was done and on the 4th visit, the problem was finally fixed. On the plus side, Fred's and the technician followed through and eventually got it done (at no additional charge). On the minus side, (1) two extra visits were required that should have been unnecessary (thankfully the stove could still be used during the process), (2) the technician would have accepted the incorrect parts and the resulting poor stove performance if I hadn't caught the problem and (3) I never got a call from Fred's customer service or management to assure me that they were on top of this problematic repair.
Response from Fred's Appliance Service:
Hello Ivy, thanks for leaving such a thorough description of your service experience with our team. It's much appreciated. After careful review on your service history, we did have some trouble procuring the parts on your range type. This issue was stemming from a tricky parts lookup. We're very sorry we had troubles getting the parts for your unit. We know parts issues are never fun. We're glad we were able to ultimately get the problem squared away for you. Thanks again for the feedback. -The Fred's TEam
Informative and Friendly!
Kathleen - Willowick, OH
I was paranoid about how hot my dryer was getting, even on low heat. After Amana came out to check it and didn’t explain anything I reached out to Home Depot who sent Fred’s Appliance. Jeff was great! Even though nothing was wrong with the dryer he stayed and explained how the mechanics of the machine worked so I would know it was running safely. He was respectful and polite. Thank you so much!
Great Service
Phil - Lakewood, OH
Corina was professional, efficient, and a pleasure to work with.
Joe
Joseph - Willowick, OH
Jeff explained everything and took time to make sure I understand. No pressure experience. Thank you.
Great
John - Mentor, OH
Service was timely and professional
Ed
Eduardo - Elyria, OH
Mueller Lofts
Joe - Mueller Lofts - Cleveland, OH
Corina has been on site a few times to deal with various issues for us. She is very knowledgable, personable, and an overall pleasure to work with.
Showed up on time, courteous
Sheila - Amherst, OH
Great service. Jeff very nice.
Susan - Painesville, OH
Professional Service
Jamey - Oberlin, OH
We've been very happy with the responsive and professional interactions with the Repairman for our double-oven.
Lynne
Lynne - Westlake, OH
Try listening
Bruce - Euclid, OH
Told them the brand of my appliance. Got to my home on time, terrific. Repairman said we dont repair that brand. Waste of my time.
Response from Fred's Appliance Service:
Hello Bruce! Thanks so much for the feedback. It's truly appreciated. This issue is stemming from the manufacturer of your product selling this brand name to another manufacturer. With regret, we don't service this brand under both manufacturers. It can be very difficult for us to sometimes determine who actually made this particular brand without a model and serial number being provided during the initial call. We're very sorry this happened! It's never fun for either of us! Thanks again for dropping us a line -The Fred's Team
Great Service
John - Mogadore, OH
Robert did great job.
Levy
Jennifer - Cleveland, OH
VERY GOOD EXPERIENCE.
Ted - Montville, OH
QUICK AND ON TIME.
Great Service
Colleen - Painesville, OH
Scheduling service was very easy and flexible. Technician was professional and knowledgeable and quickly diagnosed and repaired my stove. He was able to answer my questions. Would highly recommend Fred's Appliance Services.
Fantastic!!!
Madelyn - Lorain, OH
Gabriel was very knowledgeable and nice. He is definitely a asset to your company and will recommend to friends and family.
Service was good
Illuminating - Perry, OH
great service
Henry - Lorain, OH
the technicians really knew their stuff. I had previously had technicians here to service and repair, and they usually applied the service fee (if they did the repair) to the actual cost.
Awesome service,
Janet - Geneva, OH
Was very happy with my service from Fred’s Appliance. The technician was right on time, very friendly. My washer that is 9 years old runs like new again!
Great service
Penny - Chardon, OH
He was very professional
Very professional
Marcia - Kent, OH
Excellant Service; I wish all my appliances were covered by Freds instead of Sears
Sherry - Lorain, OH
Dishwasher Repair
Steven - Lakewood, OH
Courteous service ... concern about keeping work area and flooring clean and dry is greatly appreciated
Very Nice
Gloria - Hiram, OH
service
Susan - Aurora, OH
excellent service
Joyce - Willoughby Hills, OH
I always recommend Fred's.
Prompt, thorough, courteous!
Dan - Cleveland, OH
Exceeded my expectations! Corey executed the repair of my dishwasher with a clearly defined timeline. He was courteous and thorough and got me up and running. Also, the scheduling team at Fred's ROCK! Highly recommend.
Poor
Jeffrey - Strongsville, OH
Zero results for $100.00. Military time issue Tech claimed computer issue, however we re-set using factory reset. Utility light issue; we purchased new bulb as instructed. New bulb didn't correct it either, due to lack-off power in socket.
Response from Fred's Appliance Service:
Hi Jeffrey, We appreciate you taking the time to share your experience with us. We are sorry to hear that the replacement light bulb didn't correct your issue. We will be happy to send a technician out at no charge to re-diagnose your unit and find out the cause of your issue! Someone from our office will be calling you shortly to discuss . Thanks! The Fred's Team
Great service and price!
Laura - Bay Village, OH
Corina was very professional, knowledgeable and informative.
Paul is awesome
Patti - Parma, OH
Great
Jaybird49
John - Middleburg Heights, OH
Very good
Job Well Done
Frank - Chardon, OH
Our technician Dan was professional and efficient. He was informative and got us back in business with our dishwasher.
Great service
Paul - Rocky River, OH
Great service and extremely helpful and friendly . Next time that we need service, we will ask for Corina
Sherdena
Deana - Cleveland, OH
Great Service
Justin - Parma, OH
Great service
Krista - Cleveland Heights, OH
Very professional
Allen - Avon, OH
Whirlpool washer adjustment
Judith - Chardon, OH
Great service I would highly recommend
William - Mentor, OH
Gregg
Gregg - Madison, OH
Personable. But there are screwdriver damaged marks where the shelves latch into, and the refrigerator/freezer still does not work. I am very disappointed and dissatisfied.
Response from Fred's Appliance Service:
Hello Gregg! Thanks so much for dropping us a note. We're very sorry that you feel you received less than stellar service. We will be calling you shortly to address this matter. Thank you again -The Fred's Team
Michael
Michael - Mayfield, OH
Very good, professional service
Mrs. Kevin
Kevin - Chagrin Falls, OH
Jason was prompt, very nice, polite, and seemed quite competent
Great experience
Ryan - Lorain, OH
Very professional and knowledgeable
Gary
Gary - Stow, OH
Thanks for coming out
Corina was very respectful and did know what she was doing. I liked her. Price a little high!
Sonya - Rocky River, OH
Replace tempered glass on double ovens
Thomas - Highland Heights, OH
procedure went very well
Great service
Alan - Madison, OH
Excellent customer service
Rebecca
Rabecca - Willoughby, OH
Great experience. Will call again if I need help with an appliance.
Dryer Service
Mark - Avon, OH
Corina was perfect in every way. She came thinking that all she would do is replace the interface on a 6 month old Maytag dryer. She had not been informed about switching the dryer door as it opened into the washer. I apologize for her not being informed, but when I called Maytag service I spoke to them about this as well as the technician who came 3 days prior to work on the washer. That being said, she consulted with others, and was able to fix it! What was amazing was she did it without the kit I was told I would have to buy to complete the task. Corina is a champ. The interface replacement was a breeze, she had it done in no time. This one is far more sensitive to the touch than the previous one. I was able to use washer and dryer after she had completed her work. It was a thing of beauty to turn the dryer on and not have the temperature change in the process of that cycle. Overall I would give Fred’s Appliance Service a five star review, for their promptness, efficiency, and quality of workmanship and technicians. Maytag I would rate 4 star. I’ve had these appliances in another property for about two and a half years without issue. I wish I could say the same about the new ones.
Good
Flemon - Bedford, OH
Wonderful service
Heather - Strongsville, OH
Great service!! Very personable and able to explain the issues that were going on
Great service.
Richard - Conneaut, OH
As if one of my friends were helping me fix my appliance
John - North Ridgeville, OH
Mac, and all of the representatives of Fred's Appliance, were the most professional people I have dealt with in a long time. The communication and ability to track my service rep was above and beyond expectation in this world of incompetence. Thank-You again!
KA
Phyllis - Highland Heights, OH
Came on time, did an excellent job, positive attitude Service was under warranty.
Patrick
Patrick - Cleveland Heights, OH
Jason did a nice job
Great service
Catherine - Olmsted Falls, OH
Friendly, on time, informative, helpful
Great Experience
Kristin - Lyndhurst, OH
Referred through Maytag service and glad we were - extremely friendly and helpful when called with questions and the tracking that allows you to get an estimate of your service provider’s location is fantastic. Jason was extremely nice and efficient. Will use again.
Excellent
Stephanie - Lakewood, OH
Great Service!
Leslie - Cleveland Heights, OH
Easy to schedule and communicate! Service was excellent!
Great service!
Charles - Olmsted Township, OH
The service technician was very friendly and he knew right away what was wrong with the refrigerator.
Great service
Ann - Cleveland, OH
He was very efficient. Explained everything in detail. Very polite.
Warranty
Natalie - Parma, OH
Great service, and on time. We, would highlly recomend Dan, Fred's Appliance.
Patrick - Painesville, OH
We, were truly not expecting, the service man to be so prompt, even though we don't usually get up as early as we were told they would be here, It, truly was a very nice experience we had with Dan, the service tech. Dan, truly looked like he knew what he was doing, and he got right to the problem.extremely happy with Dan's, professionalism, and we highly recommend, him and his company. Thanks.
Great Service
Howard - Solon, OH
On time, great service, problem fixed.
Satisfied
Robert - East Cleveland, OH
Thankful for a professional and knowledgable technician
Mark
Mark - Chagrin Falls, OH
Very happy with service
Kathy - Madison, OH
good guy awesome service !!
Debra - Elyria, OH
judith
Judith - Rocky River, OH
Great service
Janette - North Ridgeville, OH
Great job
Susan - Mentor, OH
Our service gentleman did a great job
Great Service
Doug - Avon, OH
Gabriel was terrific as a technician and it was fabulous service.
So Pleasant
Karla Seery - Lakewood, OH
Corina was absolutely wonderful. She was very timely and caring. I was so appreciative of the honesty she provided while assessing my oven. I ultimately feel really good about my final decision with the appliance. I will absolute contact her again for any future appliance repairs.
Julietta
Julietta - Bedford, OH
Good
He was very helpful.
Mary Ann - Beachwood, OH
Refrigerator
Patty - Avon, OH
Response from Fred's Appliance Service:
Hello Patty, We appreciate you submitting your review! We are sorry to see that you did not receive 5 star service for your refrigerator repair. We have a make-it-right policy and would appreciate the opportunity to do just that! Is your refrigerator still not cooling or are you having another issue? Please give us a call at 1-888-45-FREDS to give us some more information and we will be sure to provide our best service! Have a great weekend, The Fred's Team
Mrs. Harris
Kimberly - South Euclid, OH
Response from Fred's Appliance Service:
Hello Mrs. Harris, We appreciate you submitting your review! We are sorry to see that you did not receive 5 star service for your repair. We have a make-it-right policy and would appreciate the opportunity to do just that! Please give us a call at 1-888-45-FREDS to give us some more information and we will be sure to provide our best service! Have a great weekend, The Fred's Team
Fantastic Service
Mark - Avon, OH
Fred’s came to do service on both our Maytag 6 month old washer and dryer. We were experiencing problems with the “computer” in each. The technician that came from Fred’s was on time, could not have been more courteous, and very knowledgeable about his craft. He was able to determine what was wrong, and successfully repair one and order the interface for the other. He explained the difficulties with both. He will return in a few days to complete his work. I was not familiar with Fred’s, but they are used by Maytag. Based on the overall experience, expertise of the technician, and timelines of his service, I could not have been more satisfied.
Great Service
Belinda - Walton Hills, OH
Wonderful Service
Daniel - Avon Lake, OH
Corina is very knowledgeable, freindly, and polite. She is an asset to your company.
Quick and easy - Good job!
Eric - Ravenna, OH
Great service
Leslie - Moreland Hills, OH
They came when I expected them and handled the problem in a short time
Great Service
Sue - Mentor, OH
Very knowledgeable and helpful. Thanks!
George
George - North Ridgeville, OH
Excellent. Technician was very knowledgeable and has a great personality.
Service was very good.
Paula - Rootstown, OH
Very positive and informative experience. Happy with the service.
Prompt, knowledgeable
Mary - Chagrin Falls, OH
Satisfied
Judith - Cleveland, OH
very pleasant technician, keep you informed along the way
We are satisfied so far. He was very informative. Very courtious.
Charlotte - Atwater, OH
The repairman says my washer won't start sometimes because it is not sensing my finger tips to start the washer. I hope this works as this is the fourth time Fred's has been here for the same issue.
GREAT SERVICE
Mark - Seven Hills, OH
Paul provided excellent service-He was very friendly and customer oriented. He explained everything thoroughly. I was very satisfied with the service he provided!!! Job well done!! THANK YOU VERY MUCH !! 🙂
He cared!!
Dave - Lorain, OH
He really cared about getting the washing machine problem resolved. Also, he wore boot covers in the house. I would recommend Fred's to a friend or family member.
Great job
Gail - Kent, OH
I am curious to know if he checked both ovens
Great convenient service
Kristine - Cleveland, OH
Dishwasher
Ashley - Olmsted Township, OH
Great Service, Great Customer Service
Craig - Avon Lake, OH
The technician was one of the best employees I’ve ever had the chance to work with when having a service call from a company. He took the time to explain everything so I understood thoroughly. Even took interest in what I did for a living and kept up discussion so there was no uncomfortable silences. Great person and great service.
Great service
Samuel - Walton Hills, OH
Dan is great
Craig
Craig - Strongsville, OH
Great service, had a bad fart and it was replaced with another bad part that was new and the second time that worked everything is great.
Robert - Painesville, OH
Solid service
Michael - Cleveland, OH
My technician was all business. In and out without much fanfair, and most importantly a working appliance.
Fast, friendly, competent, knowledgeable service.
Neil - Middleburg Heights, OH
Mac was a great guy and answered every question without stopping work. His suggestions and repairs were "right on." I would recommend him personally and Fred's without reservation or hesitation. I would go to them again. Service was warranty, so cost was covered.
Good service
Joan - North Olmsted, OH
Would recommend
Great service
Shari - Amherst, OH
Excellent tech
Service
Karen - Ravenna, OH
Good
Scott
Scott - Madison, OH
Fantastic service! Knowledgable and friendly.
Great service
Elissa - Beachwood, OH
Brian was good natured and helpful and did a great job
Caring repair guy
Trudy - Lorain, OH
Very happy with service and Gabriel is very likable.
dishwasher
Sally - Amherst, OH
Fast,polite, neat
Debra - Cleveland, OH
Anna
Anna - Amherst, OH
We need a follow up. The unit is not completely washing and drying the dishes.
John - Strongsville, OH
The problem is not completely fixed. Machine is only 6 months old and should not be having these problems.
Response from Fred's Appliance Service:
Hi John, Thank you for letting us know! We will be happy to send a technician out to take another look. Someone from our office will be calling you shortly! Thanks! The Fred's Team
Philip
Philip - Chagrin Falls, OH
Good work they fixed the problem. Nice guys professional .
Michelle
Michelle - Avon Lake, OH
Professional
Knowledgeable and friendly service
Carl - Strongsville, OH
Patrick - Mentor, OH
Jo Ann
Jo Ann - Avon Lake, OH
Corina was very nice & knowledgable. She was also on time! Gave me some good advice! Thank you Corina
Great freezer fix
Marybeth - Parma, OH
Paul is a great guy. He took care of my freezer issues. Explained exactly, what the problem was. Would highly, recommend.
Great Service
Ed&Melissa - Lorain, OH
Gabriel was a very knowledgeable and courteous professional
Shad
Shad - Berea, OH
The experience was great. Our technician, Mac, was polite, courteous, and knowledgeable. Fred’s did a great job of keeping me informed of progress and timing of appointments. The main office was also very accommodating when I spoke with them concerning questions.
Great service
Robert - Painesville, OH
Mr French
Muriel - Aurora, OH
The appointment went fine
Fast and friendly
John - Mentor, OH
Good communication with the company. Easy to get a hold of and received phone calls when the service person was on their way to me. They came out on Christmas Eve to diagnose my dishwasher and ordered the part while right there in the kitchen. The part came to my house on time. Service tech came out the very next day and repaired within an hour. Friendly and quick service , I would definitely recommend Fred's Appliance to anyone!
Excellent service under store extended warrentee.
Richard - Brecksville, OH
Mac is a younger fellow and you might think that he doesn't have the skills to service the product very well, BUT you would be wrong. He had the job completely done in less than a half hour. His conversation was professional and interesting. I would have him back in a flash. I also like the automated appointment confirmation phone system.
All & all very pleasant.
Betty - Conneaut, OH
Thorough work. It concerned gas. He truly put my mind at ease. And he was quite personable. Thank you for the service.
Great Service, Highly Professional"
Larry - South Euclid, OH
Excellent, Timely Service
Rachel & Brad - North Ridgeville, OH
Our service with Fred's Appliance was timely and fairly priced. Our tech, Mac, was professional and nice. Excellent experience, highly recommend.
Great service
Michael - Lakewood, OH
We were very pleased with our service from Corrina.
Great service. Very informative.
Mark - Chagrin Falls, OH
Great!!!!
Ed - North Royalton, OH
Great Service
Michael - Cleveland, OH
Techs were prompt, courteous and resolved problem.
Karen
Karen - North Ridgeville, OH
Service tech was always polite, knowledgeable and on time. Love being able to track the tech. A+ Gabriel
Flexible schedule
Michaela - Olmsted Falls, OH
They were very flexible and he gave me good advice beyond fixing it!
Quality service
Carol - Avon Lake, OH
I received excellent service with Fred’s Appliance who was affiliated with Lowe’s and my service agreement with Lowe’s. Cannot rate the cost as that was not applicable under my warranty.
Knowledge and personable
Steven - Amherst, OH
Excellent Customer Service
Wanda - Brook Park, OH
Gabriel was professional an knowledgeable. I decided not to have my washer repaired due to the cost but I was totally impressed with ability to diagnose an explanation of the problem with my washer.
Great service
Art - Cleveland, OH
great job!
Natalie - Madison, OH
great service person awesome
David - North Olmsted, OH
GE
Wally - Rocky River, OH
GE
Wally - Rocky River, OH
Great Service
Joy - Richmond Heights, OH
Very knowledgeable
Robert - North Ridgeville, OH
Gabriel was extremely knowledge. Solved the issue and provided tips for prevention in the future
Efficient, informative service
Dian - Independence, OH
Better service with technology verifying appointment and impressive, accurate documentation of service receipt.
W
Eric - Beachwood, OH
Easy, online appointment setting. On time. Diagnosed and fixed the problem.
Mr. Daniel Sullivan
Daniel - Elyria, OH
David R. was courteous and professional, a pleasant experience from beginning to end. Thank you for your service, we will use Freds again if ever needed.
Great Service
William - Bay Village, OH
Gabriel was friendly and very informative about our washing machine.
Great service
Nayna - Aurora, OH
Great service
Anna - Avon Lake, OH
Very nice guy. He is a great asset to your company. Thanks for your quick service.
Great Service
Donald - Elyria, OH
Mac is very polite and professional. Diagnoses the problem and is able to fix it promptly. Good repairman.
Great Service
Catherine - Mentor, OH
Great and Professional Service
Donna - Parma, OH
Very Professional and knowledgeable. Knew what to do and what was needed.
Great Service, Customer Service Fantastic !! Techs were Great..
EthelScott - Elyria, OH
refrigerator
Ilka - Beachwood, OH
Great service, on time, personable
Great Service
Cory - Parma, OH
Great service
Patricia - North Olmsted, OH
Technician was very knowledgeable, helpful and friendly! Thanks Mack!
Great service. Same problem again.
Alan - Madison, OH
Parts installed but still same problem. No ice
Patti
Patti - Grafton, OH
Courteous service
Great Service
Jennifer - Elyria, OH
Very knowledgeable and friendly.
Very professional
Erin - Aurora, OH
On time, good work
Kristina - Reminderville, OH
I received an automated telephone call with the approximate arrival time which was nice. The technicians were on time and did good work. They were able to get my refrigerator running while I was waiting for my parts to be delivered. My only complaint would be that I had to ask them to place something on my wood floors to protect them before they pulled out my refrigerator. Otherwise, they may have scratched my floor.
Response from Fred's Appliance Service:
Hi Kristina! Thanks so much for the review. I've reviewed this job with the technician. We pride ourselves in caring for property, and carry several items on the trucks to protect floors. Thanks so much for your feedback! -The Fred's Team
Prompt and professional
Carol - Strongsville, OH
Would call again if needed
Friendly, prompt response very knowledgeable and a good communicator
Edgar - Broadview Heights, OH
Paul came over to check out our oven. Due to safety concerns and parts availability no repairs were made.
She was great!
Mike - Olmsted Township, OH
Great service, super helpful technician!
Rita - Middleburg Heights, OH
Timely scheduling and very professional technician.
Dishwasher Repair went great
William - North Olmsted, OH
Jason N.
RANGE WHIRLPOOL IBS350DS00 "Installed listed blower and thermostat. Ran test bake to 350 degrees, op test good."
Jason N.
WASHER WHIRLPOOL WTW5000DW2 Cc unit not filling with waterCustomer stated she doesn’t get enough water in unit. Only washing 2 items at a time typically on delicate setting. Advised customer that unit may not sense properly with a small load. Instructed customer to increase load size and use a deep water wash or bulky setting for more water.
Paul P.
WASHER MAYTAG MVWC555DW0 "Tested washer, found the gear case had failed, along with the splutch assembly, belt and actuator. Office to order gear case, splutch kit, actuator and belt.; ordrng 1 W10721967 (drive pulley) and 1 W10913953 (actuator) and 1 W11035751 (gearcase) and 1 WPW10006384 (drive belt)"
Jason N.
REFRIGERATOR KITCHENAID KRFF507ESS01 Installed listed inlet valve. Tested dispense and checked for leaks. Op test good.
Jason N.
RANGE WHIRLPOOL WFE505W0HZ1 Installed listed door parts. Op test good
Brian M.
REFRIGERATOR WHIRLPOOL WRS555SIHV00 Part does not belong to unit Service pointer is not for this unit Re-diagnosed Cc unit not making ice Fill tube is clear with no ice build up Ran test harvest found unit to move and fill but will not fill by itself unit is rotating but not calling for water Needs icemaker Replaced using truck stock OP TEST OK ; used 1 W10873791 (ICEMAKER) from stock
Brian M.
DISHWASHER WHIRLPOOL WDT750SAHZ0 customer showed pop took pic Cc unit not running properly Found sump not running but getting power Needs sump assembly ; ordrng 1 W11087376 (pump&motor)
Arthur V.
RANGE KENMORE 91193211990 Found unit needs hinges and oven door liner. Parts are no longer available. Part numbers are 2-wb10t10003 hinges. And 1-wb55t10044 liner. Unit is unrepairable ; used 1 SENIORDISCOUNT (SENIORDISCOUNT) from stock
Gabriel P.
WASHER GE GTW680BSJ1WS Found gearcase sounding really loud on spin also found lot of oil underneath ordering all part need it ; ordrng 1 WH01X24180 (BELT ) and 1 WH02X10363 (nut hub) and 1 WH38X27333 (GEARCASE ) and 1 WH49X25379 (PULLEY )
Gabriel P.
REFRIGERATOR WHIRLPOOL WRT519SZDW02 "Freezing food on fresh food section ,thermister was good had continuity,customer need control box ordering ; ordrng 1 W11223731 (CONTROL BOX )"
Arthur V.
DRYER WHIRLPOOL WED8540FW1 Unit is heating properly and has good air flow from unit. Advised customer vent goes up in the wall and out thru the roof. Customer needs vent checked. Left number for dryer vent wizards Unit op test good
Arthur V.
WASHER MAYTAG MVWX655DW1 Replaced control. Recalibrated unit. Op test good.
Paul P.
WASHER FRIGIDAIRE FAFW3801LW3 "Tested washer, door not locking during diagnostic and regular cycles. Inspected door lock, found loose wire at bottom of mechanism. Made sure all connections contacting properly. Now passing regular and diagnostic tests. Did not set down mitigation mat, washer is stacked over drain."
Paul P.
WASHER AMANA NTW4516FW2 "Installed control, ran through calibration and diagnostic tests. Washer now operating properly. Did not set down mitigation mat, washer is in basement near floor drain."
Arthur V.
REFRIGERATOR FRIGIDAIRE LFHB2741PFDA "Replaced water fill tube,and installed another gasket on top of box. Filled all openings with permagum and turned ice maker on. Customer to monitor Advised to give 24-48 hrs to start making ice."
Corina B.
FREEZER WHIRLPOOL KRMF706ESS01 "CC that there is a P.O. that keeps flashing. When arriving the P.O. was flashing. Checked the outlet, good properly polarized. Will need the main control, power supply and the ui. ; ordrng 1 W10894103 (cntrl-elec) and 1 WPW10624574 (cntrl-elec) and 1 WPW10675033 (cntrl-elec)"
Dan H.
REFRIGERATOR KITCHENAID KBSN608ESS01 See cL pvr ; saved tckt
Brian M.
MICROWAVE GE JVM1950SR1SS Cc unit not working Found 3 cavity fuses open and transformer was open on high voltage secondary Needs cavity fuses and transformer Customer does. Not want to repair Customer paid svc
Gabriel P.
WASHER WHIRLPOOL WTW4815EW1 "Found error code door latch failure,delete codes try to calibrate but it click 5 times and shut off,replacing door latch from truck stock,opt test ok ; used 1 W10838613 (LATCH) from stock"
Gabriel P.
MICROWAVE WHIRLPOOL WML55011HS2 "Ran 1 minute with freds special cup had cold water in it is heating ran two more minutes wants i change water to cold did not heard any electrical spark or burning smell unit is working properly,opt test ok"
Corey L.
REFRIGERATOR KITCHENAID KBSN608ESS01 "Trim piece sent is a LH trim, RH trim was ordered, need correct part sent, part was exp last time so did not schedule a return visit at this time, advised we will schedule and inform her once we receive tracking ; ordrng 1 W11173663 (RH TRIM)"
Gabriel P.
WASHER WHIRLPOOL WTW4950HW1 "Ran manual test connect water line two both and water start to come out from both side found no issues ,opt test ok"
Gabriel P.
DRYER MAYTAG DG312 "Replace blower fan ,opt test ok sounds like new no more noise"
Corina B.
REFRIGERATOR KITCHENAID KFCS22EVMS8 Replaced the ice maker. Optest ok.
Corina B.
WASHER WHIRLPOOL WTW5840BC0 Replaced the control. Brought core back for return. Ran a calibration. Started a rinse and spin. Optest ok. ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Corina B.
COOKTOP GAS KITCHENAID KGCC506RBL07 Replaced the burner head. Sanded the cap. Optest ok.
David R.
RANGE WHIRLPOOL WFG505M0BS2 "Door assembly parts not lining up or sticking properly to adhesive, outer door scratched. Ordering trims, outer glass, gasket, hinge, nameplate.; ordrng 4 W10837674 (screw)s and 4 W10837731 (screw )s and 2 W11104748 (gasket-wnd )s and 1 W11105139 (brkt-glass) and 1 W11176456 (OUT GLASS ASSEMBLY ) and 1 W11209792 (TRIM LEFT) and 1 W11232008 (TRIM RIGHT) and 2 W11240518 (HINGE )s and 1 Wpw10481433 (nameplate)"
Dan H.
REFRIGERATOR FRIGIDAIRE FFHS2611LWMA "Installed new ice maker, op test good"
Dan H.
WASHER MAYTAG MVWB725BW0 "Installed new lid lock, op test good"
Dan H.
DISHWASHER MAYTAG MDB8989SHB0 "Installed new control, power to valve now, no water through valve, needs valve; ordrng 1 WPW10327249 (water intake valve)"
Dan H.
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 "Customer complaint that unit is not cooling, fresh food section temperature at 46 degrees . Freezer section temperature at 39 degrees , evaporator fan is running, compressor and condenser fan are running, partial frost pattern on evaporator , tapped the system, found at 30psi, recovered refrigerant, installed compressor and filter drier, brought system into a 28" vacuum, watched 15 minutes, no change on gauges, recharged unit with 5oz of r134a, good frost pattern, op test good, advised customer to wait 24 hours before restocking refrigerator; used 1 TJ90BPV31 (BULLET PIERCING VALVE) from stock"
Corey L.
REFRIGERATOR KITCHENAID KRFF305EBS00 "Installed new RH dr, op test good"
Corey L.
REFRIGERATOR WHIRLPOOL WRT518SZFG00 "Customer complaint of leaking from water valve, pulled fridge and found back cover removed and water line stress relief not attached, cycled ice maker, no leaks observed though there is evidence of water damage on the floor and back wall, applied 115v to valve and filled several cups into a container with no leaks, unable to duplicate the problem, placed water mat, customer has saddle valve advised this is a potential flood hazard"
Corey L.
WASHER MAYTAG MVWB880BW0 "Customer complaint washer still not agitating but will spin and drain water, confirmed found hub partially stripped out, purchased part from servall parma, replaced suspension and hub, op test good ; pckd up 1 W10820039 (hub 12.52)"
David R.
REFRIGERATOR MAYTAG MRT118FFFH01 "Reclaimed refrigerant. Installed new dye drier, compressor, evaporator, and evaporator motor. Pulled unit into 28 inch vacuum for 15 minutes and held vacuum for additional 15 minutes. Charged with 3.7 ounces of R134a. All tested ok."
Brian M.
DISHWASHER JENN-AIR JDB8700AWS3 Cc of unit not heating or dryer Found error for temp to low (water temps are Found error for fan motor (motor open)Found error for owi (resistance in owi Is high )Ran diagnostics test got error for no heat Heater is getting 28 ohms Needs fan owi and control ; ordrng 1 W10866118 (cntrl-elec) and 1 WPW10469574 (vent) and 1 WPW10705575 (sensor)
Brian M.
RANGE KITCHENAID KSGB900ESS0 Cc of error f2e1Ran auto test all functions are working but came up with 10 faults of stuck key F2E1Reset board and did keyboard test came back with stuck key error 9 times Needs Ui replaced ; ordrng 1 W10913685 (panl-cntrl)
Brian M.
REFRIGERATOR FRIGIDAIRE LGHB2867PFHA Called customer let her know that parts will be shipped ; schdld next appmnt for 3/19 TUE !p
David R.
DRYER MAYTAG MEDC215EW1 "Found thermal cutoff open, replaced from t/s. Tested, heat. Op test ok.; used 1 279816 (CUTOFF) from stock"
Gabriel P.
REFRIGERATOR WHIRLPOOL WRX735SDBM00 The solenoid that switches from cube to crush not working also found valve leaking and house has a strong pressure valve in the back chatter in there is a service pointer ordering part listed ; ordrng 1 W10786952 (valve) and 1 WPW10309866 (solenoid) and 1 WPW10349187 (valve)
David R.
RANGE KITCHENAID KOCE500ESS06 "Replaced control, tested. Op test ok."
Corina B.
MICROWAVE AMANA AMV2307PFS2 "Replaced the control, the ui and the door switches. Optest ok."
Corina B.
RANGE JENN-AIR JDR8895AAS "CC that there was a spark and flames coming out of the side. Found the back burn does not spark and the latch to the bottom oven is bent. Cust does not want to look up the parts. Checked the control panel, the wires to the back and sides, the burners no burn makes. Checked the bake and broil elements, good. Heated both ovens to 300*. Optest ok."
Corina B.
REFRIGERATOR GE PFS22SISBSS CC that the unit is not cooling. Ff 54* fz 12*. There is frost build up on the freezer evap. Condenser and evap fan are running. Control is set at 37* and 0*. Will need a main control. Cust does not want to repair. Office to refund everything but the service call.
Dan H.
DISHWASHER MAYTAG MDB4949SDH3 "Customer complaint that unit is leaking, started normal wash cycle, no leaks found, unable to duplicate the problem , unit is operating as designed"
Paul P.
REFRIGERATOR WHIRLPOOL WRT311FZDB01 "Tested refrigerator, found it needed to be at max setting to maintain temperature in 55 degree atmosphere, in heated garage. Informed customer the refrigerator will not maintain the cooling operations in the freezer if the heat is not on in the garage.. All other operational tests are confirmed."
Macaulay G.
WASHER MAYTAG MHW5500FW1 Replaced 4 chocks. All tested ok.
Dan H.
DRYER MAYTAG MEDB400VQ0 "Customer complaint that unit was running too hot, thermostat was replaced now unit does not start, found thermal fuse open , jumped out, unit started and heated, ran diagnostics found f25(inlet thermistor shorted) error codeunit needs new thermal fuse and thermostat, customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube, customer does not want repair at this time ; ordrng 1 WP3390719 (fuse-thrml 18.53) and 1 WP8557403 (thrmst-fix), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Brian M.
WASHER WHIRLPOOL MVWX655DW1 Installed pump Ran auto test and calibration Ran Normal load test with towels watched until rinse cycle OP TEST OK
Corina B.
WASHER WHIRLPOOL LSN1000KQ0 Replaced the lid switch and the agitator dogs. Optest ok. ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Corey L.
WASHER WHIRLPOOL WTW8040DW2 "Installed new washplate, op test good"
Macaulay G.
RANGE WHIRLPOOL WFE320M0EB2 Replaced infinite switch and burner. All tested ok.
Macaulay G.
REFRIGERATOR FRIGIDAIRE FGHF2366PFBA Replaced supports. Tested ok.
Gabriel P.
DRYER MAYTAG MEDB400VQ0 "Hear noise in blower housing,took it apart found dead bird inside clean out,put it back together opt test ok"
Brian M.
WASHER MAYTAG MHWC7500YW0 Cc can’t access drain Showed customer how to remove and check drain
Brian M.
WASHER WHIRLPOOL MVWB865GW0 Installed control and ui Ran auto test and calibration OP TEST OK
Jason N.
WASHER WHIRLPOOL WET4024HW0 "Cc unit does not start, then error code EL Verified EL code on startup on cycle. Ran diagnostics, manual lid lock test, lid lock does not engage correctly, 10 attempts made by control then EL code. Unit needs lid lock.; ordrng 1 W10869789 (latch)"
Jeff M.
DISHWASHER WHIRLPOOL KDPE23&GPS0 Garbage disposal had the plug still in it. Knock the plug out dishwasher tested good
Macaulay G.
REFRIGERATOR WHIRLPOOL WRS322FDAM04 Replaced filter. Tested ok.
Jeff M.
DRYER MAYTAG MEDB765FW0 Installed new part unit op tested good
Jeff M.
REFRIGERATOR FRIGIDAIRE FGTR1845QF2 Installed new part unit op tested good ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Jeff M.
DRYER MAYTAG MEDX655DW1 The vent was plugged
Jeff M.
WASHER WHIRLPOOL GSQ9669LW0 The unit functionality tested good customer just has a smell coming from the washer and explain to them that just bacteria buildup and recommended for him to start using the affresh month.
Arthur V.
WASHER MAYTAG MVWC565FW1 Replaced control. Recalibrated washer. Ran a rinse and spin cycle to get rid of old fabric softener. Op test good Took core for return
Jeff M.
REFRIGERATOR WHIRLPOOL WRS325FDAW The led module is failed needs a new lights; ordrng 1 WPW10515057 (LED) and 1 WPW10515058 (LED M)
Arthur V.
REFRIGERATOR WHIRLPOOL GX5FHTXVQ06 Complaint is no ice nothing is iced up. Found ice maker cycling over and over without filling. Needs ice maker Replaced icemaker and Unit cycled and filled. Op test good ; used 1 W10884390 (ICE MAKER ASSY) from stock
Jeff M.
WASHER WHIRLPOOL MVWB950YG1 The unit has a f51 motor error. The motor bolt was loose reinstalled with loc tight
David R.
REFRIGERATOR WHIRLPOOL WRF535SMBM00 "Replaced gasket. Steamed. Op test ok***** Do Not Order partCustomer called and said shelves were cracked. Someone said they weren’t covered and someone said they were. Research to be done to see if they are covered or not. After research done, contact customer.; ordrng 2 W10830307 (shelf-glas)s"
Arthur V.
DRYER AMANA NED4655EW1 Replaced timer. U it heating properly now
Jason N.
DRYER MAYTAG MGDX655DW2 "Cc unit takes long to dry clothesChecke unit for heat and air flow. Low air flow cfm at vent outlet outside of house. Checked for restriction. Excessive lint buildup on damper door and inside of vent, advised customer venting needs cleaned."
Jason N.
REFRIGERATOR WHIRLPOOL WSF26C3EXW01 "Cc not making ice and top shelf of fridge freezing foodAdvised customer not to store items next to damper opening as this will freeze product. Ran manual test on icemaker, did not harvest. Unit needs icemaker, replaced using truck stock. Model serial do not match unit, advised customer to call Lowe’s and get straightened out. Unit model ggs30c6eyb03 serial hr24506147.; used 1 WPW10251076 (ICE MAKER ASSY) from stock"
Jeff M.
DRYER WHIRLPOOL WGD4800BQ1 The units belt pop off. Reinstalled tested good
Dan H.
DRYER WHIRLPOOL WED4800XQ0 "Customer complaint that unit is not working, unit is not receiving correct power from supply, advised customer that they need an electrician to correct power supply , customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube"
Jeff M.
REFRIGERATOR MAYTAG MFX2676FRZ Freezer LED lights has failed.i disconnected the light jumped the wire out all the lights in the fridge came on. This also has a service pointer to replace the LED board in the rear. The unit needs a new freezer light and LED BOARD ; ordrng 1 W10830288 (LED BOARD) and 1 W11126053 (LED)
Dan H.
REFRIGERATOR AMANA ABB2224WEW1 "Installed new drawer slide, op test good"
Arthur V.
REFRIGERATOR KITCHENAID KRFC704FBS Found condition listed in service pointer w11329116c. Needs evap cover and new control. Falls under s27311 which includes double labor. EXTRA TIME Reschedule at customer request ; ordrng 1 W11167902 (EVAP COVER) and 1 W11333076 (CONTROL )
Macaulay G.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Found low side pressure in 15 lb vacuum and high at 75 psi. Informed whirlpool tech line of this. Found no leaks. Whirlpool will contact customer in 3-5 business days.
Macaulay G.
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Replaced control and interface. All tested ok.
Jason N.
REFRIGERATOR KITCHENAID KRFF507ESS01 "Cc lights go out in unitCustomer states that if he unplugged unit for awhile, they will come back on after power up, then go out again days later. Unit needs led controller board Customer said dispenser display goes out as well. Ordering power board as well.; ordrng 1 W10830278 (cntrl-elec) and 1 W10830288 (cntrl-elec)"
Macaulay G.
DISHWASHER WHIRLPOOL WDT750SAHZ0 Unit not draining. Pump running ok. Found clog in drain line. Cleared line. All tested ok.
Macaulay G.
DISHWASHER JENN-AIR JDB1100AWS Control that was ordered was a misdiagnosis. Interface would be needed to repair. Customer does not want to put additional money into unit. Please send to management for refund of part and labor. Collected part for return.
Dan H.
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "Customer complaint that unit is not making ice, found ice maker turned off, turned ice maker on, ice maker ejected ice and filled, op test good"
Jason N.
RANGE WHIRLPOOL WEE745HOFS2 "Cc unit does not power onMaintenance stated he can get it to come on sometimes if he power off at breaker.Checked power in to unit, found L2 black hot wire , wire nut across terminal block. Terminal block post was broken off. Wire nut and wiring burnt. snapped pics. Unit needs terminal block and main wire harness. Main wire harness shows nla in marcone.; ordrng 1 W11134659 (MAIN HARNESS) and 4 WP3400029 (nut)s and 1 WPW10245259 (block-term)"
Dan H.
DRYER MAYTAG MGDC465HW0 "Installed new end cap, op test good"
Macaulay G.
RANGE WHIRLPOOL WFE550S0HZ1 Insulation is burnt from bake element. Element now has insulation burnt to it. This is putting off a bad odor. Office to order insulation and bake element.; ordrng 1 W10333344 (insulation) and 1 WP9755770 (elmnt-bake)
Corina B.
DISHWASHER KITCHENAID KDPE234GPS0 CC that there is no power to the dishwasher. Checked the terminal block has a loose wire. Reconnected the wires at the terminal block. Optest ok.
Corina B.
DISHWASHER GE GDF570SSJ0SS "CC that the dishwasher is leaking. Started a normal cycle ran for 50 minutes. Unit started to leak. Check d the vent, good. Checked the door gasket and it’s ripping . Will need a new inner door. Office to refund everything but service call from3/11/19"
Paul P.
WASHER HOTPOINT HTW200ASK1WW "Replaced shifter in washer. Ran diagnostic test from 150 to 450 RPM. Washer now shifting and spinning properly. Did not set down mitigation mat, washer is in basement near floor drain."
Brian M.
REFRIGERATOR KITCHENAID KRMF706ESS00 Installed heater and wire harness OP TEST OK
David R.
DISHWASHER KITCHENAID KDTE504DSS0 "Took off and repositioned gasket. Leveled feet. No error codes. Ran normal cycle for 40 mins, no leaking but customer says water is there at end of cycle.JoelTry updated service pointer for rails.; ordrng 1 W11259785 (LEFT TRACK, 58.61) and 1 W11259786 (RIGHT TRACK, 58.61) and 1 WPW10497235 (seal 4.46)"
Brian M.
MICROWAVE WHIRLPOOL WMH78019HZ1 Cc buttons don’t work Plugged unit in tested all buttons Unit is functioning as designed OP TEST OK
David R.
REFRIGERATOR WHIRLPOOL WRF532SMBB00 "Brackets are broke for fruit and vegetables drawer. Bracket broke for del drawer, lid for deli drawer cracked. Ordering out all pieces to changes out the brackets and pieces to the drawers. ; ordrng 1 W10827914 (cover) and 1 W11197396 (RIGHT HAND END CAP) and 1 W11197396 (LEFT HAND END CAP) and 1 W11245261 (TRIM ) and 1 WP12227303WD (brace- cri) and 1 WP67005864 (slide) and 1 WPW10231343 (trim-shelf) and 1 WPW10568041 (frame CRISPER 20) and 1 WPW10671238 (rail-centr)"
Jason N.
WASHER WHIRLPOOL MVWB835DW0 "Installed listed drain pump, ran manual pump test. Op test good."
Brian M.
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Cc unit not making ice well Found ice maker frozen on the inside near control and ice on the underside of ice maker Removed icemaker and tested for leaks in sink unit leaked near shaft and leaks to the inside components Replaced using truck stock Ran test harvest no leaks OP TEST OK ; used 1 W10882923 (ICE MAKER ASSY) from stock
Corina B.
WASHER MAYTAG MVWX655DW1 "Cust entitlements showed up as good. CC that the unit will not spin. Ran diag F7E1 – BASKET SPEED FAULT. Checked the capacitor no deflection either way, will need a capacitor and motor. Office to order parts. ; ordrng 1 W11026785 (motor-drve) and 1 W11158831 (CAPACITOR )"
Corina B.
RANGE FRIGIDAIRE LGGF3043KFW CC that the bake does not work.checked the igniter 2 amps. Replaced the igniter from t/s. Optest ok. ; used 1 12400035 (IGNITER) from stock
Paul P.
RANGE WHIRLPOOL WEE730H0DB0 "Found bake element had opened, will need replaced. Office to order bake element.; ordrng 1 W10779716 (elmnt-bake), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corina B.
DRYER ROPER RED4516FW0 "CC that it’s not heating properly. Checked the terminal block, good. Turned dryer on high heat cycled off at 234*, low heat cycled off at 179*, no heat, good. Running as designed. Optest ok."
Brian M.
WASHER WHIRLPOOL WTW4816FW2 Cc unit is not working Found control getting power but no lights on control board Needs control board replaced ; ordrng 1 W11170319 (CONTROL BOARD )
Brian M.
REFRIGERATOR WHIRLPOOL WRF989SDAM02 Cc of not cooling Found drier to be leaking at steel to copper line Recovered refrigerant Replaced filter Ran 29 inch vac Recharged with 5.5 oz of 134a ; used 1 WPW10143759 (DRIER) from stock
Paul P.
MICROWAVE FRIGIDAIRE FMV156DCC "Found the customer had secured the top grille, only needed us to check the operation."
Gabriel P.
DRYER WHIRLPOOL WED4815EW1 "Found big lint stuck in blower fan clear out,opt test ok"
David R.
REFRIGERATOR WHIRLPOOL WRF560SEYM05 Ice maker not cycling by itself. Shows item is t/s but do not have it. Ordering icemaker.; ordrng 1 4317943 (icemaker) and 1 WPW10474785 (arm-shut)
Brian M.
DISHWASHER KITCHENAID KDTE334GPS0 Installed pump and arm OP TEST OK
Paul P.
WASHER WHIRLPOOL WTW5000DW2 "Washer showing imbalanced load. Calibrated washer and ran diagnostic tests, now operating properly. Did not set down mitigation mat, washer is in basement near floor drain."
Corey L.
WASHER KITCHENAID KDTE104ESS4 "Replaced pump asm, op test good"
Brian M.
MICROWAVE WHIRLPOOL UMV1160CW6 Cc unit not heating Found unit getting 9amps Found blip on diode and magnetron has a burnt smell Needs diode and magnetron ; ordrng 1 W10492278 (diode) and 1 W10754299 (magnetron)
Corey L.
WASHER WHIRLPOOL WTW4816FW2 "Customer complaint washer did not work when going to start a cycle so husband pulled unit out and checked outlet for power put the unit back and now it would start a cycle, found unit plugged into gfci, ran diagnostics, no codes found, unable to duplicate the problem, calibrated unit"
Brian M.
WASHER WHIRLPOOL WTW8040DW1 Cc unit flashing codes Found unit flashing f6e3 communication error unit will not start a auto test Ui not respond Needs Ui and control board ; ordrng 1 W10858298 (console assy.) and 1 W10916647 (cntrl-elec)
Dan H.
DRYER KENMORE 110.870876 "Customer complaint of loud screeching noise, confirmed, found older pulley seized , unit needs new dryer repair kit, installed new dryer repair kit, op test good ; used 1 4392067 (DRYER REPAIR KIT 47.83) from stock"
David R.
DISHWASHER MAYTAG MDB8979SFZ2 Replaced dispenser and rails. Tested. Op test ok.
Brian M.
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Cc of no cool 50 in fridge 60 in freezer Found no frost pattern or ice build up in freezer evap Compressor is running but is very loud Needs compressor evap and drier ; ordrng 1 8201675 (compressor) and 1 W11116006 (evaporator)
Brian M.
WASHER MAYTAG MVWB835DW0 Cc unit not spinning or agitate Found wash plate stripped out from gear case and gear case shaft damaged Unit will not spin properly Needs gearcase washplate and clutch ; ordrng 1 W10754448 (clutch) and 1 W10811956 (drum assy) and 1 W10902814 (washplate)
Corey L.
REFRIGERATOR WHIRLPOOL WRF555SDHV01 "Customer complaint food is freezing, temps were 30 ff and 2 frz, temps set at recommended, thermistors pass, unit needs damper and control; ordrng 1 W10867574 (cntrl-elec) and 1 WPW10196393 (damper control assy)"
Arthur V.
DRYER MAYTAG MEDC215EW1 Found thermal fuse open again. Advised customer he must repair vent. Vent is causing issue. Replaced with truck stock. Op test good. Customer working on vent. ; used 1 3392519 (
Gabriel P.
WASHER WHIRLPOOL WTW5000DW2 "Replace control and took old one back for return,opt test ok also ran calibration and auto test pass"
Gabriel P.
WASHER MAYTAG MVWB835DW1 "Replace gearcase ran calibration and auto test pass,opt test ok"
Gabriel P.
REFRIGERATOR WHIRLPOOL WRS321SDHV01 "Two of the bolts that holds compressor were loose creating a vibration sound,tight the screws back up compressor when in to a defrost waiting for it to turn back on to make sure vibration noise is gone and it is gone,opt test ok took pictures of pop"
Corey L.
RANGE GE PGB940SEH1SS "Customer complaint every option is working fine except for bake convect which is 80 deg. off, started bake for 350, let unit heat 25 min, temped at 350, started convect bake for 350, waited an additional 15 min, temp was 350 still, convect fan cycles on and off, this is normal during convect cooking, after an additional 10 min of cycling, temps were 300, unit is cycling weird in convect bake, unit needs new control WB27X23340 , could not locate part; saved tckt"
Corey L.
OTR MICROWAVE WHIRLPOOL WMH53520CS7 "customer complaint after cooking a potato there was a thermal event, mild smoke damage around cavity it is cleanable, found inlet cover melted, unit is not powering on, cavity fuse open, also found humidity sensor failed; ordrng 1 W10533497 (covr-inlet) and 1 W10598693 (thrmst-fix) and 1 W10833858 (sensor)"
Arthur V.
RANGE KENMORE 79046789900 Found unit needs clock timer (relay not sending power to element) and blower motor barely running.Customer to call back if repair is needed. Needs to talk to spouse.
Gabriel P.
WALL OVEN KITCHENAID KEBS207DWH1 Replaced glass it took me little while all parts were out but got it back together opt test ok
Corina B.
DRYER WHIRLPOOL WED4815EW1 "CC that the dryer does not start. Checked the terminal block, 0 volts. Will need an electrician. Optest ok."
Dan H.
DRYER MAYTAG MED3500FW0 "Customer complaint that check lint light keeps flashing, confirmed, ran diagnostics found f4e3(restricted airflow) error code, found unit not starting ,found wire backed out of moles plug, reinserted, check lint light went out, unit started and heated, op test good"
Gabriel P.
REFRIGERATOR KITCHENAID KSC24C8EYY02 "Found out there was and extra washer and only need it one I call Shawn and he help me put all together,opt test ok"
Macaulay G.
MICROWAVE WHIRLPOOL WMH53520CS7 Replaced door switches. All tested ok.
Paul P.
DRYER KENMORE 110.719231 "Not the timer intended, part sent improperly referenced on site. Part needs to to be WPW10185975. Office to order timer.; ordrng 1 WPW10185975 (timer)"
Corey L.
REFRIGERATOR KITCHENAID KBSN608ESS01 "Installed shelf cover, unit needs to be pulled out to far for 1 person, part took longer than expected to arrive and customer’s son had went back to college, need a second tech; schdld next appmnt for 3/14 THU 8 am"
Dan H.
WALL OVEN WHIRLPOOL WOD77EC0HS01 "Installed new control and user interface ,op test good"
Paul P.
DRYER MAYTAG MEDB835DW3 "Purchase date could not be verified today. Dryer is currently operating properly, no trouble codes."
Macaulay G.
REFRIGERATOR WHIRLPOOL WRF992FIFM00 "Replaced control board. All tested ok. Before arrival, customer had already recycled the box for the core."
Paul P.
SXS REFRIGERATOR WHIRLPOOL ED2KHAXVQ01 "Replaced defrost heater in refrigerator, all ops tests good."
Dan H.
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Installed new control and air damper, op test good"
Corina B.
REFRIGERATOR JENN-AIR JSC23C9EEM00 Replaced the left door. Cycled ice maker. Optest ok.
Arthur V.
WASHER MAYTAG MVWX655DW1 Found grease had completely covered hub assy Needs replaced. It is too far gone to clean. I have not received my parts return yet. Also shield should be replaced.washplate covered by oil and grease also ; ordrng 1 W10528947 (drive hub kit) and 1 W10902814 (washplate) and 1 WPW10427633 (pulley shield)
Jason N.
DRYER GE DBXR463EG6WW "Cc unit not workingCustomer stated, started working again today, but when he tried running a second load yesterday, it would not start and only made a buzzing noiseChecked door switch, good, rotated drum, spins freely and easy. Ran cycle test for 15 min. Vibration in unit started at 15 min mark, ran for 10 more min. Vibration intermittent. Could not duplicate original compliant at this time."
Corina B.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Cust showed pop, sent pic. CC that there is a rattling noise and it’s leaking. Found the evap cover was loose. Tighten the cover on the evap. Found the filter is leaking. Cust stated Whirlpool is sending a new filter to them. Removed filter to stop the leak. Optest ok."
Corey L.
DISHWASHER MAYTAG MDB4949SDZ0 "Customer complaint track stop fell off onto element and melted plus door will not close, confirmed, replaced track stops with pre ID parts, rollers not needed, door will not close because the hinge is slightly bent not allowing door to fall far enough down, ordering rh and LH hinges; ordrng 1 WP8534853 (door hinge) and 1 WP8534854 (door hinge)"
Jason N.
WASHER WHIRLPOOL WTW7000DW3 "Cc unit does not drain completely after spinFound unit drain line run along floor into floor drain. Advised customer that drain line must be elevated above unit to prevent siphoning. Customer corrected drain line, ran auto test, unit does not advance beyond drain. Unit needs drain pump.Replaced using truck stock. Ran auto test and calibration, op test good.; used 1 W10876600 (PUMP-WATER) from stock"
Arthur V.
DISHWASHER WHIRLPOOL WDT920SADE2 Found voltage at wash motor no response. Needs motor and sump assy ; ordrng 1 WPW10671942 (sump and motor assy)
Corina B.
WASHER MAYTAG A212 "CC that the timer never turns off. Started a cycle and the timer keeps going. Will need a new timer. Office to order the part; ordrng 1 WP206230 (timer 19694), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
David R.
RANGE JENN-AIR JDR8895AAS "Control not accepting any touches, unresponsive, pressing one button and turning something else on. Ignitors will come on by their self, no spark no flame, customers has to go turn off breaker and reset everything. Ordering control, switches, knob.***** Customer won’t be home till after 330. Make sure DR gets job.; ordrng 1 12002792 (swtch-ignr 83.97) and 1 WP5701M796-60 (clockswit 462.58) and 1 WP74010205 (knob 15.35), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corey L.
DRYER GE GTX18ESSJ0WW "Customer complaint start button is broken, confirmed plastic mounting bracket on switch is broken, unit needs new start switch; ordrng 1 WE4M416 (push to start switch)"
Jason N.
WASHER MAYTAG MVWB850YW0 "Cc unit is making noiseHand spun basket, bearing noise present, unit needs bearing kit.Customer not repairing at this time. Estimate only, customer payed service."
Dan H.
WASHER WHIRLPOOL WTW8900BC0 "Customer complaint of loud noise and unit not always spinning, found bearings worn, found water seeping passed tub seal into motor compartment, unit needs new bearings, motor, rotor, and rps sensor, customer does not want repair; ordrng 1 280146 (rotor 219.56) and 1 W10435302 (bearing 105.51) and 1 WPW10178988 (sensor 32.36) and 1 WPW10419333 (stator 204.84), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Arthur V.
RANGE MAYTAG MGR6775BDW Replaced both oven bake ignitors and light fixtures. Tested. Op test good. ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Brian M.
RANGE WHIRLPOOL GMC275PDS08 Installed magnetron and transformer Ran test load unit is heating OP TEST OK ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Brian M.
REFRIGERATOR KITCHENAID KRFC300ESS01 Installed door and handles OP TEST OK
Brian M.
WASHER MAYTAG MVWB865GW0 Cc unit still bouncing around Ran test spin with 5 wet towels Found unit to be slightly tilted forward Adjusted front feet and verified with customer on position of washer OP TEST OK
Paul P.
REFRIGERATOR KITCHENAID KBFN402ESS01 Replaced inverter box and LED modules. Inside LEDs now working properly.
Paul P.
WASHER MAYTAG MVWX655DW0 "Tested washer, will now need wash-plate, customer not having us repair at this time."
Paul P.
RANGE WHIRLPOOL WOS72EC0HB00 "Range running in DEMO mode. Reset range and ran through test cycle, now operating properly."
Arthur V.
WASHER MAYTAG MVWC415EW1 Replaced gearcase and actuator. Also replaced cam assy. From truck stock. (Couldnt get nut off pulley without destroying pulley ). Op test good. ; used 1 W10721967 (PULLEY) from stock
Arthur V.
WASHER KENMORE 41744152400 Complaint is no spin Getting a e42 error door would not unlock error. Could not get unit into service diagnostics. Called techline Unit needs a door lock assyCustomer to buy new. Does not want repaired.
Jeff M.
DISHWASHER GE PDW8880L00SS Inside the filter was dirty customer cleaned unit tested good service call for this is added onto the previous service call
Jeff M.
WASHER MAYTAG MVWB765FW1 I ran a load calibration I was unable to find a noise and put the machine in an agitation and a heavy a heavy agitation. Unit tested good
Jeff M.
WASHER MAYTAG MVWC565FW1 Customer just used an unfamiliar cycle. I put the machine and diagnostics unit tested good could not find an issue
Arthur V.
WASHER MAYTAG MVWC425BW1 Control panel scratched This happened when i had the top peeled back to remove the inner basket—- while pulling up over and over again panel was rubbing on cust plumbing causing the scratches. Needs control panel ; ordrng 1 WPW10468418 (panel-cntl)
Joe O.
DISHWASHER GE GSD5134D03WW Cc: unit continues to run after cycleRan unit found unit it be washing as designedFound it to shut down at end of a rinse cycleOp test okFunds collected for job 327206/327207
Arthur V.
WASHER MAYTAG MVWX655DW When chiseling off washplate put hole in inner basket. Needs inner basket and shaft cut off of gearcase . Talked to Brian Inner wash basket under 10 year warranty. ; ordrng 1 W10752719 (basket)
Arthur V.
REFRIGERATOR WHIRLPOOL WRF560SMHZ00 Order freezer and left fresh food door handles (scratched); ordrng 1 W11123099 (handle) and 1 W11199711 (HANDLE FREEZER )
Jason N.
OTR MICROWAVE KENMORE 790.48903 "Cc microwave unit of wall oven not heating and error codePulled unit , broke down to access microwave , checked diode, cap, transformer. All good, checked power to transformer primary, good at 122v. Checked all connections on boards, found, loose connection on main board, causing error code for communication. Reassembled, ran test cycle on microwave. Op test good."
Jason N.
BEVERAGE CENTER KITCHENAID KUBL204ESB00 "Cc unit not coolingFound unit with no power, checked power at outlet. No power, GCFI on wall tripped, feeds all the outlets on that wall. Power returned, op test good."
Jeff M.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "The units compressor is seized up trip to start tool. I ran the credit card four times will not go through told the customer call the office. EST only ; ordrng 1 WPW10507886 (COMPRESSOR ), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Jeff M.
RANGE WHIRLPOOL IBS350DS00 The units is not heating. I tested the upper n lower heating elements both tested good. The relays are opting and closing. The Tod fuse in the rear is open ; ordrng 1 WP4449751 (THERMOSTAT )
Jason N.
REFRIGERATOR KITCHENAID KRFF507EBL01 "Cc unit has frost and ice behind pantry drawersFound frost buildup on ff evap. Pulled evap cover, defrosted evap. Per service pointer W11092686D, moved evap thermistor to new location on evap tube. Ran diagnostics on all thermistors, all checked good. Defrost menu 7, set defrost timing to standard 8 hr."
Jeff M.
WASHER MAYTAG MVEB850WQ0 "The unit water log “cold valve” failed needs replaced.; ordrng 1 W10371507 (valve), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corey L.
REFRIGERATOR MAYTAG MFF2055FRW00 "Ice bin is full, only about 5% are hollow, Replaced part listed, found customer has plastic water line and piercing valve that will not shut the water off, strongly advised customer replace these with 1/4” copper line and shut off valve"
Corey L.
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Temps were 35 ff and -2 frz, found compressor mounts loose to unit, tightened straps to grommet, noise went away, removed both evap covers, good frost pattern on both, unit is operating as designed"
Corey L.
REFRIGERATOR WHIRLPOOL WRF560SEYM04 "Customer complaint of complete cooling loss and dispenser not working, found unit with the cooling off feature activated, explained this feature and turned cooling on, compressor and fans kicked on, unit is operating as designed"
Gabriel P.
WASHER GE GHWN8355D0MC Replace tub ring opt test ok ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Joe O.
WASHER WHIRLPOOL MVWB865GW0 Cc: error code f6e2Found unit to be unresponsive Finally got into diagnostics found error code f6e2 ui comunication errorCould not run test cycle or auto testNeeds control and UI ; ordrng 1 W11135391 (UI) and 1 W11162440 (CONTROL)
Corey L.
RANGE WHIRLPOOL WFG320M0BS3 "Installed outer glass door, op test good"
Joe O.
WASHER MAYTAG MVWC565FW1 Cc: unit not startingFound unit to be receiving correct power to controlControl not powering onNeeds control board; ordrng 1 W11162438 (CONTROL)
Gabriel P.
WASHER WHIRLPOOL WFW6620HW0 No issues found ran drain and spin ran smoothly try 4 towels and it vibrate for little explain customer that is going to have vibration when it has clothes if he wants he could some bootys for legs it takes vibration out
Gabriel P.
WASHER GE WPRE6100G2WT Didn’t fine and issue to duplicate ask customer to record was happening if it happens again so I’ll be able to order the right part it needs I don’t want to be guessing
Jason N.
DISHWASHER MAYTAG MDB4949SDZ0 "Cc unit not starting/workingChecked power in to unit, good at121v, checked power at control board, good at 121v. Unit needs control board. Customer needs to talk to family for next schedule day for service.; ordrng 1 W10906430 (cntrl-elec)"
Jason N.
WASHER MAYTAG MVWX655DW1 "Cc clothes still wet when cycle endsChecked codes, no codes storedRan auto test and calibration, all functions tested normal Ran wash cycle with towels load, then drain and spin. Towels came out slightly wetPer service pointer W10754551B, for wet clothes, unit needs updated control board.; ordrng 1 W11116592 (cntrl-elec)"