Local Reviews
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MysteryShopper - Ashtabula, OH
Incorrect diagnosis, twice. Result: Still have non-working appliance.
Response from Fred's Appliance Service:
Hi Tambra! We apologize that the issue with your dryer is not yet resolved. Someone from our team will be reaching out to you shortly to follow up. If you'd like we would be more than happy to send out a different technician for a second set of eyes to take a look at your dryer for you. In the meantime, if you have any additional questions about your visit please let us know. Thank you! -The Fred's Team
Awesome service!
Carlene - Eastlake, OH
Great experience
Tina - Broadview Heights, OH
Gabriel was so professional and knowledgeable. Thank you!
Great service!
Shelby - Cleveland Heights, OH
Good job
Linda - North Olmsted, OH
Happy with the service
Harrison
Margaret - South Euclid, OH
They were great.
Trim replacement on Whirlpool Stove
Tammy - Willoughby, OH
Service person was professional and polite. Worked quickly and was efficient.
Great Service
Kathy - Parma, OH
I received a text first thing in the morning for an available appt. Of course I jumped on that. The Technician showed me what was wrong and why he couldn't fix it. Thank you for such prompt service. I will definitely call again.
Great service
Shelley - Amherst, OH
Gabriel arrived promptly at 8:00. He was very knowledgeable. Since our issue was a known problem with the type refrigerator we have he was able to resolve the issue in one visit. Very pleasant. Fred's Appliance should be very proud to have an employee such as Gabriel.
Fast service
Andrew - Mentor, OH
Bill
William - Willoughby, OH
Jeff is great. He knows exactly what he’s doing and gets it right. Jeff was here a year ago and repaired our ice maker. Works perfect ever since. He knew instantly what was wrong with our dishwasher and made corrections. Jeff is very courteous, polite and most professional. Would gladly recommend him and have him back for any problem. Total confidence in him. Thanks Jeff.
Quick and efficient
Heather - Chagrin Falls, OH
From diagnosing to completing the repair, the process was simple and better yet- my fridge is no longer making that awful vibration noise!
Great technicians
Keith - Cleveland, OH
Great
Rosslind - Cleveland, OH
They did a good job help a lot to better understand What the machine will do Thank you.
great service
John - Independence, OH
david was on time. very profesional. repaired the dishwasher
Great and quick service
Holly - Madison, OH
Excellent service and great communication
Matthew - Ashtabula, OH
Freds Appliance Service was very responsive and kept me informed of the status of my repair from the moment service was requested. Very professional and most importantly, the repair that was made was satisfactory.
Great Service
Dave - North Olmsted, OH
Gabriel was quick & efficient figuring what was wrong with our dryer.
It was good service yeterday
Marilyn - Mayfield Heights, OH
Wish the Experience had started as well as it ended
Andrea - Cleveland, OH
Wish that Corina had been our tech from the beginning. She was professional, pleasant, got the job done and didn't leave until it was right! I wish I could say the same about the first tech we encountered but we're considering that a false start. This was warranty work so I can't rate cost. Also want to do a shout out to the office support staff. I found them to be both professional and helpful at all times. Finally want to voice my appreciation for the scheduling tools that Fred's uses. They make rescheduling and tracking arrival times SO easy.
Response from Fred's Appliance Service:
Hi Andrea, Thank you for sharing your experience with us. We are happy to hear that you were satisfied with Corina, our office team, and our scheduling process. We do our best to provide excellent customer service all around and we are happy we were able to do that for you! Thank you, The Fred's Team
Regular customer
Thomas - Geneva, OH
Service was very good. However, in my opinion, the cost was extreme. This was especially true given the fact that the needed part was provided for the repairman to install.
Response from Fred's Appliance Service:
Hi Thomas, Thank you for taking the time to share your review. We frequently evaluate our pricing to ensure that it aligns with industry standards and also allows us to provide excellent service. We will be sure to review your repair during our next evaluation. We are happy to hear that your service was very good! Thank you, The Fred's Team
Great job
Susan - Novelty, OH
Jason did a very nice job
Great service!
Eddie - Aurora, OH
Fred's never disappoints! Professional, friendly and great service.
Great service
Esat - Fairview Park, OH
The technician is a nice person
Great service. Solved a difficult problem. Friendly/patient.
Kathryn - Chagrin Falls, OH
Great service and advice
Jay - Orange, OH
Joe arrived with a face mask and boot covers to enter our home. He solved the problem with our washer in minutes and checked the tub balance and leveling to ensure it was installed correctly. He also gave us tips on how to get the most out of our new washer and dryer. I hope we don't need any more repairs for a few years but want Joe to return for help when it happens.
Very Knowledgeable and extremely friendly!
Mandy - Lakewood, OH
Connie
Connie - Aurora, OH
Mrs
Daedra - North Olmsted, OH
He did great! Very friendly
Great Service
Melva - Euclid, OH
Jason was prompt and very friendly.
FAST SERVICE
Homesafe - Ashtabula, OH
The service tech that came out was quick, knowledgeable, and very nice.
Great service - always is with Freds.
Tracy - North Ridgeville, OH
David was very nice and helpful. Also, dispatch was very accommodating assisting with a quicker appt. as my schedule is tough.
Dan was a very helpful technician
Colleen - Cleveland, OH
Greg
Greg - Willoughby, OH
Great friendly service
Randy - Garfield Heights, OH
David was awesome. Courteous and very knowledgeable.
JV
James - Eastlake, OH
Very Professional
Stephen - Wickliffe, OH
Jeff certainly knows what he’s doing. He found the issue quickly and tested the dishwasher thoroughly before leaving. We had another service person out previously who was going to replace parts (that didn’t need replacement). We will certainly use you in the future. Thanks for the great service!
Great service
Shannon - Kent, OH
Prompt knowledgeable and quickly diagnosed the problem
Maytag breakdown
Diane - Burton, OH
Very pleased with Brian. Bad weather but he came right on time, immediately knew and fixed the problem, and gave helpful advice for going forward.
very knowledgeable
Joseph - Valley View, OH
Very professional, knowledgeable
Thomas - Broadview Heights, OH
The service to replace my ice maker was performed as scheduled by a very knowledgeable service person. Would not hesitate to call Fred’s in the future. They know how to communicate with the client throughout the process of getting a repair completed.
Great Service
David - Eastlake, OH
Jeff was awesome
Maytag seyer
Mark - Parma, OH
Excellent
The epitome of Customer Service
Robert G. - Mentor, OH
Jeff (and Fred’s Appliance) truly understand the concept of Customer Service ! I needed Jeff’s expertise twice. He was punctual, professional, polite, efficient and knowledgeable ! He even shared some tips with us regarding what to expect from our new Whirlpool refrigerator. Jeffery is absolutely an, “A-player” !! Thank you again, Jeff M. !
Amazing customer service even during a blizzard!!
Dan - Westlake, OH
Gabriel was a pleasure to have Jin our home to service our ice maker. He took his time and made certain it was functioning perfectly before he left!!
great and friendly service
Steven - Cleveland, OH
Both technicians were great, completed work quickly
LJO
Linda - Mentor, OH
Jeff was very professional, personable and knowledgeable
great information given
Joseph - Eastlake, OH
Repair Customer
Derek - Avon Lake, OH
Gabriel is awesome! His service is a great tribute to you guys.
Jeff is Polite, courteous, and knowledgeable!Thank you so much!
Lynda - Mentor, OH
Great service in a snowstorm!!
Janet - Cleveland, OH
When I scheduled my appt with Fred's Appliance to work on an under warranty Whirpool oven (that needed a new gasket), no one expected a giant snowstorm to hit Cleveland, and I didn't know if Fred's Appliance could keep the appointment. You're serviceman David DID and was on time. He got stuck in my street twice as it hadn't been plowed, but he cheerfully dug himself out and replaced the oven gasket in minutes. Well done!!!
Great service
Ernie - Aurora, OH
Excellent Service
Annette - Orwell, OH
Serviceman arrived when he said he would be there.
Very professional
Chad - Perry, OH
Great Service
David - Avon Lake, OH
Great technicians
Keith - Cleveland, OH
Great technicians
Keith - Cleveland, OH
Great Service!
Thomas - Avon Lake, OH
5Star
Dennis - Mentor, OH
Great service
Tawandra - Painesville, OH
Joe was an excellent technician, very knowledgeable, friendly arrived on time and cleaned up after the job
Homeowner
Jackie - Cleveland, OH
Service man was very professional. knowledgeable and precise.
Kind, amazing service
Lita - Cleveland, OH
The tech was very kind and quick
Reliable service
John - Painesville, OH
Everything went as expected. Very efficient
Ron
Ron - Montville, OH
Great job
Broken dishwasher
Ellen - Aurora, OH
Brian was early, did a quick yet thorough assessment. Great job
Great service
Jack - Seven Hills, OH
Right from the beginning all was gresy
Service good and service man arrived on time
Karen - Avon Lake, OH
Service man very nice and checked everything I asked of him.
Great service
Mark - Kent, OH
My service technician was friendly and knowledgeable. Had the problem 😕 diagnosed in 5 minutes and fixed soon after.
Great Service
Wanda - Brook Park, OH
Very polite and courteous. On time and knowledgeable.
Rude!
Evanne - Cleveland, OH
The tech was unprofessional, rude, unhelpful and just didn’t care...
Response from Fred's Appliance Service:
Evanne, Thank you for taking the time to share your experience with us. We apologize for or technician's attitude and we will certainly bring this to his attention to be sure this doesn't happen again. If you are still having trouble with your appliance, please don't hesitate to reach out to us and we will be happy to send another set of eyes. Thank you! The Fred's Team
Wonderful Service
Elizabeth - Lakewood, OH
Fred’s Appliance was extremely professional and responsive to our need to have our oven working in time for Thanksgiving.
Quick and well done service
Matthew - Lorain, OH
Gabriel showed up on time and worked quickly. Washing machine works great now!
Great experiance!
Lauren - Kent, OH
Great Service
John - Independence, OH
Great tech , arrived on time explained what was happening
Title
Patti - Brook Park, OH
Corey was fabulous The shipping on the other hand stunk, it took three times to get an unbroken part!! Happy thanksgiving
Response from Fred's Appliance Service:
Hi Patti! Thanks for sharing your feedback! We truly apologize for the delay in getting this repair completed for you due to poor shipping. We will make sure to share your feedback with our parts distributor. However, we are happy to hear that Corey was able to get your dishwasher up and running for you. If you have any additional comments or concerns about your visit please let us know. Thanks again and Happy Thanksgiving! -The Fred's Team
Awesome and Attentive Service!
Shirrell - Willoughby Hills, OH
Corey came to finish the job as a part had to be ordered. He was efficient and sure to explain the next steps he was performing as well as reviewing notes from the previous technician and connecting all the dots to completion. We had not used the stove in weeks - but was able to use it that same day!
Not good
Kathleen - Lyndhurst, OH
Technician came to install new fabric dispenser . Still doesnt dispense plus now machine is leaking from under the front . Never done that before
Response from Fred's Appliance Service:
Hi Kathleen! Thank you for sharing your experience with us. We apologize that the issue with your washer is still not resolved. One of our team members will be reaching out to you shortly to follow up on your visit. We would like to send a different technician back to you for a second set of eyes so we can make this right for you. In the meantime, if you have any additional concerns please let us know. Thanks! -The Fred's Team
Lynch Fridge
Virginia - Rocky River, OH
Great wonderful service.
Great Service
Timothy - Cleveland, OH
Jody
Jody - Westlake, OH
Great service
Zavadskiy - North Royalton, OH
Excellent service, very knowledgeable
Chris - Chardon, OH
Joe was great and very knowledgeable. His explanation of the problem and quick professional resolution was exceptional.
Very nice to work with!
Amanda - Montville, OH
I have worked with Feds Appliance before and I would definitely call them again.
Jeff from Fred’s.
Jacqueline - Conneaut, OH
Jeff came to work on my dryer. He was timely, courteous and professional. He explained what he thought was the problem and patiently answered all my questions.
Liz
Elizabeth - Strongsville, OH
Was told appliance was fixed, when in fact it is not. Will not make ice.
Response from Fred's Appliance Service:
Hi Liz, We are sorry to hear that your ice making is not making ice. We will be happy to send a technician to take another look. Simply reach out to your warranty company to schedule and we will get this fixed for you! Thank you! The Fred's Team
Very professional and very helpful
Lotte - Chagrin Falls, OH
Great Service
Russell - Parma, OH
Agents repaired problem in short time, explained what happened, were very polite and both agents are excellent representatives for your organization.
Dryer repair
Marcella - Montville, OH
Terrific service!
Kelly - Chardon, OH
Joe was really great. He arrived right on time and quickly identified the problem with our dishwasher. He also repaired our dryer last summer. Both service experiences were first rate. We are very satisfied customers.
Excellent service
Alberta - Westlake, OH
David went beyond just replacing the part, he did what he could to fix damage we hadn't noticed. Nice guy.
Karen
Karen - Lyndhurst, OH
Great service
Yan - Mayfield Heights, OH
Great service!
James - Strongsville, OH
Good experience
Brian - Avon, OH
Gabriel showed up masked (thank you!). I pointed him to the kitchen and dishwasher, told him I’d be upstairs working and to call up if he needed anything. About 10 minutes later he said he was done. The new parts were installed and everything works as expected. I am pleased with the experience.
Christine
Christine - Mentor, OH
Great service , very professional...
Fast and Friendly Service
Denise - Euclid, OH
Jason was quick and efficient. He explained how the warranty covers the repair. Thank you!
Great service
Daedra - North Olmsted, OH
Outstanding knowledge and friendly service
Quick and polite service
Paul - Painesville, OH
Jeff was polite, prompt and performed a quality job.
Friendly Tech
Jane - Painesville, OH
Appliance repair made easy
Beth - North Ridgeville, OH
David was professional, knowledgeable and helpful. He came with someone else and I'm sorry I don't have her name. Both of the worked well together to test and repair our appliances and helpful with suggestions. I will use Fred's again if the need arises.
Timely and professional service
Walt - Lyndhurst, OH
My dishwasher was diagnosed, part ordered/replaced and fixed quicker than expected during this pandemic.
Got the Job Done Right!
Matthew - Strongsville, OH
This service was performed under warranty. Had 2 visits by another technician and the problem was not resolved. Corey arrived for what was now the 3rd overall visit, analyzed the problem, and ordered a new freezer door. Corey returned for the 4th and final overall visit to install the door. Switched the old door for the new one quickly. He got the job done right. Haven't had any issues with the door since.
Response from Fred's Appliance Service:
Hi Matthew, We appreciate you taking the time to share your experience with us! We apologize it took a few trips, but, we are glad we were able to get your unit up and running again! Have a great rest of your week, The Fred's Team
was warrentee work but the team was courteous and profecional
Jim - Strongsville, OH
Great Service
Irwin - South Euclid, OH
Joe did a great job! Very friendly and professional.
Great service Jeff thank you
Jackie - Geneva, OH
He called he came he coquetrd he explained what was broken. I was truly happy.
Warranty’s are Great
Paulette - Oberlin, OH
It took two attempts to get a non- broken part for my dishwasher. The technician arrived and installed it rather quickly. I now have a working dishwasher so no more washing dishes by hand 😃.
Response from Fred's Appliance Service:
Hi Paulette! Thanks for sharing your experience with us. We were disappointed to discover that the part needed arrived broken and we apologize for the delay in getting your repair taken care of for you. We appreciate your patience with us. We are happy to hear that David was able to get your dishwasher back up and running for you! If you have any additional comments or concerns with your visit please let us know. Thanks again! -The Fred's Team
Excellent service
Karen - Chardon, OH
Our service tech Explained our problem and laid out all our options
Great service
Terri - Garrettsville, OH
Paul
Paul - Chagrin Falls, OH
Joe arrived on time & went right to work. Found a wire not connected correctly. Repaired, re-installed front panel, explained what happened. Gave the washer a short text. Would have used it more but electric went out through out the neighborhood.
Response from Fred's Appliance Service:
Hi Paul! Thanks for sharing your feedback with us. We apologize that we didn't get it right the first time around, but glad to hear that JO arrived on time, explained what was causing the issues you were experiencing, and got your dishwasher up and running again. Should you experience any issues once you get the chance to run more loads please let us know. Thanks again! -The Fred's Team
Waste of money
Debra - Bedford Heights, OH
Response from Fred's Appliance Service:
Hi Debra, Thank you for sharing your feedback. Unfortunately, your technician was not able to find any issues with your dryer at the time of service. If you are still having trouble with the unit, we would be happy to take another look. Simply reach out to your warranty company to schedule service and we will certainly get you taken care of! Thank you! The Fred's Team
Dishwasher repair
Valerie - Chagrin Falls, OH
Excellent Service!
IN FOCUS OF CLEVELAND - Cleveland, OH
The Technician was very professional, and knowledgeable on troubleshooting the problem and making the repair.
Wonderful Service!
Melinda - Brooklyn, OH
Corey has been working on my Whirlpool fridge and was communicative every step of the process. He informed me of my options, the timing for replacement parts and how to schedule additional repairs if/when necessary. He always arrived within the hours coordinated by Fred's Appliance and was mindful of COVID precautions prior to walking into my house.
Corina
Joseph - Avon, OH
Service from Corona was great. Best service tech.
Speedy service.
Scott - Madison, OH
Jason did a good job. He was polite and knowledgeable. He completed the repair quickly too.
Thank you for your friendly service
Jessie - Cleveland, OH
Great Service
Steve - Mayfield, OH
The technician was right on time and very knowledgeable. Great experience!
Dan was an awesome technician
Colleen - Cleveland, OH
Ron
Sandy - Cleveland, OH
Fast,friendly,smart knows her stuff
Service
Lawrence - Grafton, OH
David R very professional!! Excellent service, knowledgeable, efficient and answered all my questions. Only negative was I was scheduled between 2-5 and arrival was 645. That being said I was not rescheduled and service was performed
Response from Fred's Appliance Service:
Hi Lawrence! Thanks for reaching out and sharing your feedback with us. We apologize for the delay in getting to your home. We do our best to arrive during the timeframe provided, but, sometimes we fall short. We are happy to hear David was professional and answered your questions for you. If you have any questions or concerns please let us know! Thanks! -The Fred's Team
Professional repair service
Andrew - Cleveland Heights, OH
Very professional service, explained issue and resolved it!
John
John - Painesville, OH
Knowledgeable Andy very customer focused.
Fast response
Grace - Burton, OH
Brian was courteous and professional.
Great technician and service!
Clay - Avon, OH
Good service
Dan - Madison, OH
Very professional young man
Great service!
Cathy - University Heights, OH
We have a 28 yr old built in refrigerator and Jason diagnosed the problem, ordered the part and installed it. He was professional, nice and answered any questions I had. I Will use Fred’s for any appliance issues!
Great friendly service
John - Lyndhurst, OH
Wife was very pleased
Melva
Melva - Maple Heights, OH
Great service...customer ftiendly
Extremely satisfied
Andy - Strongsville, OH
Corey was very knowledgeable, friendly and courteous; the service visit was great. Corey did a nice job explaining things. I was very impressed with Fred’s online appointment confirmation and tracking system.
Wonderful experience
Andrew - Solon, OH
Made our world a lot better
Cynthia - Brook Park, OH
Dan did a great job getting our washer repaired and took a load off of our shoulders. Washer is running great. We have the old part. Do you need it or should we get rid of it? He’s amazing and very knowledgeable. A million thanks to Dan and Fred’s Appliance.
Response from Fred's Appliance Service:
Hi Cynthia! Thank you for the kind words and for sharing your experience with us. We are so happy to hear that Dan was able to get your washer taken care of for you. As for the old part, you can toss it. If you have any questions about your visit we are here to help! Thanks again and have a good day! -The Fred's Team
Great service
Peter - Solon, OH
Great Job, nice guy!
Debra
Deborah - Ravenna, OH
A great person who knew what he’s doing!!!!
Quick and Courteous
Anthony - Elyria, OH
Gabriel was in and out. Clean and Friendly. I would definitely recommend this Technician from Fred’s anytime.
Punctual, professional, courteous.
Gary - Aurora, OH
Can’t think of anything bad. All good. major repair went perfectly no muss no fuss wore face mask entire time. Thank you
Service
Mary - Olmsted Falls, OH
He ran our washer and told us it sounded fine. He then explained why the washer makes the noise that we were concerned about. We were given a time range of when he would be there and he showed up towards the beginning of the time range.
Christy
Christy - Strongsville, OH
Mike
Mike - Chagrin Falls, OH
Positive friendly helpful
Very Happy!
James - Bay Village, OH
I was very impressed with service from Fred’s. I loved being able to track the technician so I knew when they would be at my house. The technician was kind. Paid attention to detail. Explained everything and worked quickly.
Professional service
Brian - Seven Hills, OH
Jackie
Jackie - Lyndhurst, OH
Great young man who came to my home. Very friendly and knowledgeable
Great service
Sandy - Chardon, OH
Joe was prompt, friendly and knowledgeable
Dishwasher
Paul - Chagrin Falls, OH
The fellow was pleasant and got right to work. Installed the new part but didn’t make a difference. Called for outside advice which didn’t help either. Old part was re-installed. For some unknown reason the problem was similar-corrected. Still not 100%.
Response from Fred's Appliance Service:
Hi Paul! Thanks for sharing your feedback with us. We are sorry to hear that your dishwasher is still not 100% up and running. We will have one of our team members reach out to you shortly to follow up on your visit. We want to make sure we get everything taken care of for you. In the meantime should you have any questions just let us know! Thanks and have a good weekend! -The Fred's Team
Good eat Job
Christopher - Conneaut, OH
Jeff M
Andy - Willoughby Hills, OH
Whirlpool washer
Susan - Fairview Park, OH
Wonderful service!
Katherine - Avon, OH
All the staff were very friendly and we loved being able to track the technicians progress during the day.
Roxanne
Roxanne - Avon Lake, OH
Gabriel was not only professional he also explained in detail what was wrong with my appliances in detail. He was on time, wore his mask, very polite and cleaned up afterwards. I give him 5 stars.
Great service, professional
Daniel - Elyria, OH
Needed a service call for our washer that is still under warranty. Even though he was not able to duplicate the issue during the visit he made sure to check over the entire washer and gave me several tips to hopefully avoid having the problem again. Will definitely be who we call if we have the issue again.
Excellent
Mark - Shaker Heights, OH
Great technician. Very knowledgeable and fixed our range quickly.
Penny - North Olmsted, OH
W
Cathy - Chagrin Falls, OH
Great job! Very informative. Dishwasher continued to leak after his visit but he said it had too much soap and that is why it was still leaking. He instructed me to continue to run it to get the soap out. My fingers are crossed it will remove the excess dishwasher soap.
Great service
Jaqueline - Cleveland, OH
Lynn
Lyn - Lorain, OH
David
David - Westlake, OH
Service man was excellent. Friendly and helpful answering questions
Great service very knowledgeable.
Randy - Garfield Heights, OH
Very pleasant
Very courteous young man
Wayne - Painesville, OH
Overall good experience. Service technician was clean,courteous and knew his craft. Treated my home with respect. Thank you
ok
Sharon - Avon Lake, OH
Repeat service call
Jessica - Cleveland Heights, OH
My refrigerator is only one year old and we have had three separate service calls for the same issue and OUR ICE MAKER IS STILL NOT WORKING.
Response from Fred's Appliance Service:
Hi Jessica! Thank you for sharing your feedback. We are sorry to hear that you have had multiple trips to your home and this issue is still not resolved. It looks like we do have you back on schedule tomorrow afternoon with Jason to see why the refrigerator is still not making ice. Until then should you have any questions please let us know! we want to get this taken care of for you. Again we apologize for the inconvenience. -The Fred's Team
great service
Lisa - Aurora, OH
Fine sevice
John - Mentor, OH
Great service
Erica - Lorain, OH
On time, very thorough, explained all concerns to me! Highly recommend!
Very professional
Julie - University Heights, OH
Good job
Robert - Aurora, OH
Brian seems to have fixed the problem but I have not run the machine since he left.
Great service
Jessica - Mentor, OH
Mann
Moshe - Cleveland Heights, OH
Great Service
Kathy - Solon, OH
Fred’s is great f
Robyn - North Ridgeville, OH
Great service
Patrick - Eastlake, OH
Great Service
Regina - Madison, OH
This is the only place I will ever call for my appliances. They were great!
Great service
Debra - Walton Hills, OH
great service
Dusko - Lakewood, OH
Absolute amazing experience....
Very knowledgeable, respectful & informative.
Anthony - Orwell, OH
Very nice employee
Ricardo - Brecksville, OH
Great job !
Won’t hesitate to use again
Retiredatlast - Richmond Heights, OH
On time. Efficient. Professional. Polite. Knew exactly what he was doing.
Excellent job!
Michael - Parma, OH
Great experience
Deborah - Painesville, OH
Jeffrey
Jeffrey - Shaker Heights, OH
Fridge repair
Haudi - Lakewood, OH
Dan was great, he was there when he said he would be and got the job done in a timely fashion. Would definitely use again in the future.
Stove Repair
Mike - Mentor, OH
Great Service, very friendly and quick.
Jeff Was Great
John - Ashtabula, OH
Appreciate Jeff’s knowledge and people skills
CEO Polaris Property Group
Ron - Cleveland, OH
Great service and very knowledgeable!
Great service
Katie - Rocky River, OH
Dryer repair
James - Mentor, OH
Tech was quick and took care of the problem within an hour. A little more than I expected but if you need the repair your kind of stuck.
Response from Fred's Appliance Service:
Hi James, Thank you for sharing your feedback with us! We know unexpected repairs are never fun. We do our best to make the service experience as smooth as possible for our customers. In order to do this, we frequently evaluate our pricing structure to ensure it aligns with industry standards and allows us to provide excellent customer service. If you have any questions or concerns about your service, feel free to reach out to our team at 88-45-FREDS. Thanks! The Fred's Team
Service was fair
Cindi - Aurora, OH
The whole process took much longer than expected. No one seemed to care that we would be without a stove for almost 3 weeks. Our service was scheduled to the convenience of the repair shop not us. Parts needed ordered and no one told us it would come to our house. Price was high for average service. Tech was not exactly friendly first visit did not cover shoes and was not wearing his mask. Second visit he was better but not exactly friendly. Overall I have my stove and that is what I needed.
Response from Fred's Appliance Service:
Hi Cindi! Thank you for sharing your feedback with us. We do apologize that your experience with us was less than satisfactory and also for the lack of communication during your repair. Anytime we order parts they do ship directly to your home. We will make sure to address these concerns with your technician as well. We hope that your range is still working accordingly and if you do have any questions please let us know. We are here to help. Thanks again! -The Fred's Team
good service
terrie - Willowick, OH
Corina has been at my house several times to service my refigerator and every time she is friendly and is willing to answer questions and help in any way she can. You are lucky to have her as an employee. Now a days it is very hard to find such good employees.
Not happy
Jessica - Cleveland Heights, OH
Had the technician out three times and still no ice. Had to call again for more assistance. We will see.
Response from Fred's Appliance Service:
Hi Jessica! Thanks for sharing your experience with us. We apologize that we have been to your home multiple times for your refrigerator and the issue is still not resolved. Our goal is to always try to get our customers taken care of on the first trip. It looks like we do have scheduled for Friday 10/30 and will be with a different technician for a second set of eyes. Until then should you have any questions we are here to help! Again we apologize for the inconvenience and will see you soon. -The Fred's Team
Good Job
Robert - North Royalton, OH
Marlies
Marlies - Novelty, OH
Job well done
Service
Lori - Fairport Harbor, OH
Great service!
Michelle - Mentor, OH
Joe was polite and helpful, explained things very well! A very nice young man!! Keep up the good work Joe!!
Richard
Richard - Lorain, OH
Great service
Nice job
Terry - Broadview Heights, OH
Great
Jamie - Aurora, OH
Jason did a great job! Thanks
Great service
Lou - Seven Hills, OH
Quick, clean, professional - Great job!
Scott - Avon, OH
Corina did a great job with the microwave repair
Gabriel was great
Shellie - Lakewood, OH
He tried his best to help and advise me
Very pleased with scheduling and professional service.
Frank - Cleveland, OH
Very pleased with scheduling and professional service.
Awesome Servixe
Juanita - Lorain, OH
Gabriel was amazing and gave me helpful advice .
Excellent job!
Lauren - Avon, OH
Jeff M.
REFRIGERATOR WHIRLPOOL WRS331SDHM03 I installed the new compressor and it did not work I called Tech Line we went over voltage with the compressor he told me theres no reason why the compressor shouldnt be running right now most likely its also seized order a new compressor; ordrng 1 W10276624 (Compressor), used 2 W10895713 (8.5-8 ring), 1 W10896679 (1.8-6 ring), 2 Tjaf1200 (1/4 tube extension), 2 W10895716 (8.5-6), 1 W10896757 (5-6 ring), and 2 W10895750 (7-5 ring) from stock"
David R.
DISHWASHER MAYTAG MDB4949SDZ0 "Cc of burning smell. Opened unit up, could smell a faint burning smell directly from element. Checked other components. No signs of burning or anything charred. Something could of burned onto unit at one pint. Advised customer to try using a dishwasher cleaner first. Then if smell is still present, we can order the element out. Gave customer estimate for part and labor. Op test ok; ordrng 1 W10703867 (Element), used 1 SHIPPING (shipping and handling) from stock"
Marie V.
REFRIGERATOR GE TBX21N1XPRAA "Cc that the unit is not cooling properly, freezer made ice but ice cream is soft. Took temp, freezer 30* and 52 on fresh food section, unit does not have a good frost pattern. Will need evaporator and filter dryer. Evap is discontinued. Same with thermostat. Cust will buy new fridge. She thinks is over 20 years old. ; ordrng 1 WR85X10005 (Evap) and 1 WR87X10224 (Compressor) and 1 WR86X25269 (Drier), used 1 SHIPPING (shipping and handling) from stock"
Marie V.
WASHER KENMORE 110.477618 "Cc that when he start a load unit will fill and then stop and drain all the water out and give him the error code of f35. Replaced pressure sensor. Op test n good. Check pressure hose and drain hose they were good. Unit will need main control , not longer available. ; ordrng 1 W10210552 (Control)"
Marie V.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Replaced parts. Op test ok
Marie V.
WASHER MAYTAG MVW6230HW0 "Cc that the unit does not wash the clothes just stays there, that sometimes the unit will show clean washer, and that it will say that the water is too hot. Ran diag found error code of F0E0 - F8E1 long fill F0E7 load detected when running clean washer cycle. Found drain hose on the floor. Explain cust that the water on unit will siphon out if drain fhose on the floor so unit will not continue with the cycle. Ran a auto test, pass. Check cold and hot hoses. They were good, ran calibration. Op test ok"
Jeff M.
DRYER GE GTD42GASJ2WW The vent was plugged
Marie V.
DRYER HOT POINT HTDX "Cc that noisy and takes too long to dry. Found dryer sheet on blower housing and lots of lint on blower housing. Cleared all out, ran unit op test ok dryer sheet was preventing the unit from having a good air flow."
Jason N.
COMPACTOR KITCHENAID KTTS505ESS0 "Installed directional switch. Op test not good, also found momentary petal switch out of adjustment. Adjusted. Reran op test. Unit now cycling up and down properly, stopping in home up position."
Jeff M.
WASHER FRIGIDAIRE CRWS1879AS0 Water valve stuck in the open position ; ordrng 1 134190200 (Valve) and 1 Ship
Joe O.
WASHER WHIRLPOOL WTW8500DC6 "Cc: screeching during agitationFound error codes f3e2(inlet water temp fault) f0e4(spin limited by water temp). Ran auto test. No abnormal noises during auto test. Found toys and other items under unit in contact with motor. Removed items. Water temp thermistor out of range. Needs water valve. Water valve shows out of stock, office to reschedule; ordrng 1 W11165546 (valve)"
Jeff M.
DRYER WHIRLPOOL WED4900XW0 The idler pulley and roller failed installed the new part op tested good. ; ordrng 1 4392065 (Kit)
Dan H.
MICROWAVE GE JVM3160DFBB "Installed control and fuse, op test no good , unit needs new fuse and switches; ordrng 1 WB06X10610 (Switch mount) and 1 WB03X10348 (Lever) and 1 WB24X10204 (Switch) and 1 WB24X10205 (Switch) and 1 WB24X10146 (Switch) and 1 WB27X11138 (Fuse)"
Dan H.
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Installed new auger motor, op test good"
Corina B.
REFRIGERATOR WHIRLPOOL WRF989SDAM00 CC that the freezer is not cooling Fz 55* ff 55*. Checked the evap and compressor there is a leak on the connections to the compressor. Will need a new compressor. Special project S71233 the right hand rail is broken. Will need a compressor. Office call whirlpool to see if its covered since the compressor was replaced ; ordrng 1 W10276644 (Compressor)
Jeff M.
DRYER MAYTAG MEDC465HW I hooked the unit up to power. The unit produced heat unit tested good
Dan H.
REFRIGERATOR KITCHENAID KRFC704FPS00 "Installed new control, advised customer to monitor"
Gabriel P.
REFRIGERATOR WHIRLPOOL WRF989SDAE02U Ran icemaker error and Found error code E2 motor lost home position also user interface numbers are fading ordering ; ordrng 1 WPW10764668 (Icemaker) and 1 W10861900 (User interface)
Marie V.
DRYER MAYTAG MDE5500AYQ "Cc that the unit squeaks. Found idler pulley Ceased . Will need to be replaced ; ordrng 1 WP6-3700340 (Pulley) and 1 WP6-3705180 (Pulley arm), used 1 SHIPPING (shipping and handling) from stock"
Marie V.
WASHER WHIRLPOOL WTW7300DW2 Cc that the unit started making a squeaking noise when starting and then when agitates. When spin basket by hand you can hear the gearcase that sounds bad. Replaced from T/S. Ran unit op test ok ; used 1 W11455453 (Gearcase) from stock
Marie V.
REFRIGERATOR WHIRLPOOL WRS315SNHM03 "Cc that the door fells like inst right and they cannot be clean good with product. They have use stainless steel spray and brightener . Door does fells ruff, try to clean out but did not work. Took pics. ; O-emld tckt"
Dan H.
RANGE WHIRLPOOL KSIB900ESS "Installed new drawer face, bottom, and slides, op test good"
Marie V.
DRYER WHIRLPOOL WTW5550XW2 "Cc that the unit is squeaking a lot. Confirmed. Unit will need pulley and belt. Replaced dryer Kit from T/S. Ran unit. Op test ok; used 1 4392067 (DRYER REPAIR KIT), and 1 SENIORDISCOUNT (senior discount) from stock"
Jeff M.
REFRIGERATOR WHIRLPOOL WRS325FDAW02 Installed the new part op tested good.
Gabriel P.
WALL OVEN WHIRLPOOL WOC54EC0AS00 "Cc that unit will take ours to preheat but never reach temperature,check temp limiter is good .also check both broil and bake element for continuity good also check voltage to bake 243 check voltage to broil 0 found relay on control not closing by senior tech bj ; ordrng 1 WPW10632435 (Mrc control), used 1 SHIPPING (shipping and handling) from stock"
Corina B.
REFRIGERATOR JENN-AIR JFFCC72EFS02 "CC that there was a beeping noise, unit was plugged in at 7 am. Ran diag step 39, 78 watts with compressor running. Will need a compressor and evaporator. ; ordrng 1 W11291123 (Evaporator) and 1 W11393142 (Compressor)"
Jason N.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Cc unit door not level againActual complaint was bottom kick plate came in clipped from left side. Clip is missing. Used screw to attach kick plate. Op test good.
Joe O.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Cc: not washing, not drainingFound error codes f6e4(float switch open) f4e3(motor not running) f7e1(no heat) f8e2(drain motor electrical problem). Found unit will not drain. Found drain pump extremely loud, just buzzing. Found sump receiving proper power reconnected sump. Sump started running. Needs drain pump. Replaced drain pump. Ran test cycle. unit is heating. Op test ok; used 1 W10876537 (PUMP-DRAIN) from stock"
Corina B.
WASHER WHIRLPOOL MVWX655DW1 "CC that the lid is lock. Ran diag F5e1 Lid switch fault F5E2 LID LOCK FAULT, F5E3 LID UNLOCK FAULT. Checked the lid out of range. Will need a new lock. ; used 1 W11307244 (Lock) from stock"
Corina B.
WASHER WHIRLPOOL MVW6230HW0 "Replaced the motor, shifter, cam and belt. Ran a calibration. Started a spin cycle. Optest ok."
Dan H.
DISHWASHER WHIRLPOOL DU1055XTSQ3 "Customer complaint that unit stopped working, sump taken apart by previous company, started normal wash cycle, unit filled wash motor never started, wash motor is receiving 120vac, lower spray arm mount is broken unit needs new sump assembly and spray arm mount; ordrng 1 WPW10780877 (Sump) and 1 WP8268342 (Mount)"
Dan H.
DRYER WHIRLPOOL WGD6120HW0 "Customer complaint that unit is not starting, confirmed, no buttons on user interface working, power to control, unit needs new control and user interface ; ordrng 1 W11419058 (Ui) and 1 W11413571 (Cntrl)"
Gabriel P.
REFRIGERATOR KITCHENAID KRSF705HBS01 Found cabinet dent where shelf seat at and it wouldnt align shelf correctly call whirlpool tech line spoke to jk did a video chat and he said they will review and will contact customer in 5 business days
Dan H.
REFRIGERATOR WHIRLPOOL WRX986SIHZ02 "Installed new mullion and drawer, op test good"
Dan H.
WASHER MAYTAG MVWB835DW4 "Installed gearcase, slider, and washplate, op test good"
Corina B.
DISHWASHER WHIRLPOOL WDF560SAFM2 Replaced the door. Optest ok
Joe O.
WASHER WHIRLPOOL WTW4855HW1 Customer did not receive belt. Re ordering beltBelt shows out of stock office to reschedule; ordrng 1 W11239857 (belt)
Joe O.
WASHER MAYTAG MVWX655DW1 "Cc: making noise, not agitatingRan auto test. Unit is not shifting. Needs actuator. Customer had a parts only concession for previous repair. Spoke with BJ, he stated to replace it and he will contact whirlpool. Replaced actuator. Ran auto test and calibration. Op test ok; used 1 W10913953 (ACTUATOR) from stock"
Jason N.
REFRIGERATOR WHIRLPOOL WRS325FDAW02 "Cc unit still not making iceRan manual ice maker harvest test, no water coming in to ice maker. Found water dispense very slow. Checked water pressure into unit. Low pressure from piercing valve in basement. Advised customer to contact plumber to have valve replaced. Checked inlet valve, found ice maker side coil shorted. Unit needs inlet water valve. Replaced using truck stock. Ran ice maker test, water coming into ice maker now, although very slow. Op test good. ; used 1 WPW10179146 (Inlet valve) from stock"
Joe O.
REFRIGERATOR GE GTS22QBPARWW "Cc: not cooling in ff section(same issue as prior)Found evaporator completely frosted over. Unit not defrosting. Found heating circuit open. Checked heater, heater checks good. Needs defrost bi metal. Customer had repair done just under 3 months ago. ; ordrng 1 WR50X10071 (thermostat defrost) and 1 WR50X10068 (thermostat defrost), used 1 SENIORDISCOUNT (senior discount), and 1 SHIPPING (shipping and handling) from stock"
Jason N.
DRYER WHIRLPOOL MEDX655DW1 "Installed timer. Ran dryer op test. Timer motor function good, timer counting down normally. Op test good."
Jason N.
RANGE KENMORE 790.9270301 "Cc unit burner not workingCustomer service stated RF burner hasnt working in a few years. Checked burner element operation, outer element working, inner coils not working. Found inner coils open. Unit needs RF element. Estimate only at this time, customer will think about it. ; ordrng 1 316282101 (Element dual)"
Jeff M.
REFRIGERATOR WHIRLPOOL KRFC604FSS01 Installed the new part op tested good.
Gabriel P.
RANGE KITCHENAID KODE500ESS02 This is not a range is a double oven also replace all parts and ran diagnostics and found error code f9e6 and f6e6 both appliance managers lost communication with ovens ordering lower oven control; ordrng 1 W10801665 (Lower oven control)
Gabriel P.
REFRIGERATOR WHIRLPOOL WRT519ZDB06 Cc that the refrigerator sounds like it was making ice but it does not have a ice maker. Explained to customer that refrigerator will make unusual noises specially when in defrost and when the refrigerator is flowing all the refrigerant through the lines. Also showed the customer on the owners manual all the different noises the refrigerator will make from manufacturer.AT
Jason N.
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "Cc unit will not dispense ice or waterConfirmed water or ice will not dispense. Checked door switches for contact to door. LH door liner warped excessively, causing non contact with door switch. Ordering LH door. Advised customer 6-8weeks for delivery and to call office when door arrive to reschedule. ; saved tckt"
Joe O.
WASHER ROPER RTW4516FW2 Cc: not cyclingFound drain mounted too low. Advised customer of drain height. Found error f8e1(long fill no fill). Ran auto test and calibration. Neds stand pipe. Unit functioning as designed. Op test ok
Jeff M.
REFRIGERATOR MAYTAG MSS26C6MFZ00 Installed the new part op tested good.
Jason N.
DRYER AMANA NED4655EW1 "Cc unit not startingChecked power to unit, good at 242, 123-121 from L1, L2 to N. Checked all, thermals, found hi limit cutoff and thermal fuse both open. Replaced using truck stock. Ran dryer op test, test good. Could not check airflow from unit as this is in a building complex. Advised customer to contact building owners to have venting inspected.; used 1 279816 (Thermostat hi limit), and 1 WP3392519 (THERMAL FUSE) from stock"
Joe O.
WALL OVEN COMBO KITCHENAID KOCE500ESS11 Cc: buzzing noiseFound a very slight humming from behind ui. Pulled ui. Buzzing sounds like its coming from the inverter board. Needs inverterInverter shows out of stock. Office to reschedule; ordrng 1 W11325604 (Inverter)
Dan H.
WASHER WHIRLPOOL WTW7000DW4 "Customer complaint of f6e3 error code, ran diagnostics found f2e1(stuck key) and f6e3(communication error) error codes, unit needs new control and user interface ; ordrng 1 W11106748 (Ui) and 1 W11106748 (Cntrl)"
Gabriel P.
RANGE WHIRLPOOL WFE320M0JS0 Cc F9E0 was found on unit misfired range or house wiring. Verified the wiring on range and was good but on the outlet we found that L1 to neutral it was reading 248v which its suppose to read 120v so found that the outlet is misfired. Will need a electrician to fix issue. AT
Corina B.
RANGE KITCHENAID KFGD500EBS00 "CC that the bottom oven does not keep temp. Heated oven to 350*. Took temp 15 minutes after the buzzer. At 350*. Replaced the knob. The knob next to it the paint is coming off, also. Cust can install part; ordrng 1 W11030413 (Knob)"
Marie V.
WASHER MAYTAG MVWB865GW0 Cc that the unit is not washing properly and that she put a load of clothes and it stay in the same spot. Ran diag found error code of f0e3 over load f7e5 shifter failure F2E1 UI stuck button. Ran auto test everything was good . Started a load of clothes. Explain cust how the unit works and how to operate properly. Ok test ok
Corina B.
REFRIGERATOR KITCHENAID KBSD602ESS01 "CC that the lights are not working. Found the freezer lights are dim. Used a white led inside lights came back on. Will need the correct color led. ; ordrng 1 W11462342 (Light), used 1 SHIPPING (shipping and handling) from stock"
Corina B.
RANGE KITCHENAID KSGB900ESS4 "The parts came in damaged. Took pictures. The door is damaged. And the burner is bubbling. Will need a cooktop, burner, door and panels. ; ordrng 1 W11445310 (Cooktop) and 1 W10913685 (Panel) and 1 W10577782 (Panel) and 1 W11367105 (Burner) and 1 WPW10634271 (Glass)"
Jason N.
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Installed LH door slide. Freezer door operation good. Op test good.
Jason N.
DISHWASHER KITCHENAID KUDE40FXPA4 Installed detergent dispenser. Op test good.
Gabriel P.
WASHER MAYTAG MFW9600SQ0 "Check winding on motor confirm is good the motor control was clicking and relay is stuck open not sending voltage to motor gave estimate customer will not repair ; ordrng 1 W10756692 (Control), used 1 SHIPPING (shipping and handling) from stock"
Corina B.
WASHER MAYTAG MVWC465HW2 CC that the unit is not finishing cycles. Found the hot and cold lines are reversed. The shut off knob is broken. Will need a plumber to fix the shut off. Turned water off at the main. Replaced the water valve. Optest ok; used 1 W11210459 (VALVE) from stock
Jeff M.
REFRIGERATOR WHIRLPOOL WRS555SIHW01 I called Tech Line because the customer still having an issue with the ice dropping out of the dispenser door shoot. Tech Line recommended to replace the door. Explain to the customer will be between four and six weeks. I told him to look at the door over once it arrives and I also told him we do not take the old part with us; ordrng 1 LW11026426 (Door)
Joe O.
RANGE GE JGBP25DEM4WW "Installed control, oven sensor, and gap burner valve. Tested. Op test ok"
Gabriel P.
MICROWAVE WHIRLPOOL WOC75EC0HS01 Cc console was not working as should and found error code F6E0 control console lost communication. Console was replaced and tested ran a oven test and preheated to 350 and tested microwave as well everything was working as designed. Opt test ok.AT
Jason N.
WASHER MAYTAG MVWC565FW2 "Cc unit lid lock faultFound unit lid lock light stuck on. Unit non responsive. Replaced lid latch using customer supplied pre Id part. Unit lid lock light out, but unit is unresponsive, can not enter diagnostics. Checked control board LED status light, not illuminated. Checked power in to control, good at 125v. Unit needs control board. ; ordrng 1 W11399433 (Control board)"
Dan H.
WASHER AMANA NTW4516FW0 "Customer complaint of squeaking and clunking sound, ran manual test cycle for high speed spin and heavy agitate, no unusual noises heard, unit is operating as designed"
Gabriel P.
DISHWASHER KITCHENAID KUDI02CRBS1 "Customer want me to clean dishwasher it had wax buildup from detergent clean also ran diagnostics no error found also ran 4 cups test for top shelf pass water heating,opt test ok"
Corina B.
DRYER MAYTAG MEDB765FW0 "CC that the unit is not turning on. Found the thermal fuse open. Replaced the thermal fuse from t/s. Turned on time dry heater cycles on and off. Air only heater stays off. When outside checked the vent, poor airflow. Will need to clean the vent outside. Optest ok. ; used 1 WP3392519 (THERMAL FUSE) from stock"
Joe O.
OTR MICROWAVE KENMORE 665.6968299 "Cc: loud noisesFound vibration noise when unit is started. Pulled control, started unit noise went away. Noise is intermittent. Sounds like fan vibration at start up. Found blower fan loud. Needs blower fan, cooling fan and fan wheelsParts no longer available for this unit. ; ordrng 1 4393682 (Fan wheel) and 1 4393789 (sub 815176) and 1 8183825 (wheel,fan) and 1 8183826 (motor,fan)"
Jeff M.
WASHER WHIRLPOOL WFW75HEFW The UI is not responding all the time. Needs replaced ; ordrng 1 W10911021 (Ui)
Dan H.
MICROWAVE KITCHENAID KOCE500EBS07 "Installed new controls, user interface, and thermostat, op test good"
Corina B.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Replaced the door. Cycled the ice maker. Optest ok.
Dan H.
RANGE WHIRLPOOL WFE505W0JZ0 "Customer complaint that cooktop on and hot light were on for days, lights are currently off, turned on cook top lights turned on and off after cooktop was off and cool, repeated several times with same results, unit is operating as designed"
Corina B.
DRYER WHIRLPOOL WGD5620HW2 Added gasket to blower housing.
Corina B.
DISHWASHER MAYTAG MDB4709PAM3 CC door flying open. Dishwasher door will need two tension pads. Customer can install part; ordrng 2 WP8268961 (Gasket)s
Corina B.
WASHER WHIRLPOOL CHW9160GW0 "CC clicking noise, not draining. Found belt damaged. Will need a new belt. Part is covered under warranty. Cust is tax exempt sent pic. ; ordrng 1 WPW10260319 (Belt), used 1 SHIPPING (shipping and handling) from stock"
Jason N.
WASHER WHIRLPOOL WFW5620HW0 "Pulled washer and dryer units. Inserted drain hose back in wall drain, secured using zip ties. Reinstalled units back into cabinet space. Ran auto test, all functions normal, no leaks. Op test good."
Jason N.
WASHER MAYTAG MVWB766FW1 Cc unit needs gearcase installed. Installed gearcase using customer supplied pre Id part. Ran auto test and calibration. All functions passed. Op test good.
Jason N.
WASHER WHIRLPOOL WFW6620HW2 "Cc unit making squealing noise when in spin.Ran auto test, no abnormal noises heard in auto test. Ran diagnostics, no codes stored. Ran drain and spin cycle on max spin speed with towels. No abnormal noises again. Vibration and noise normal. Could not duplicate an issue at this time."
Jason N.
WASHER MAYTAG MVWC565FW2 "Cc unit not draining, stuck in cycleCustomer stated the unit would not spin and drain, it was trying to fill again. Customer tried to unplug and plug back in, would not reset. Plugged in unit, found unit stuck in spin and drain. Reset control. Ran diagnostics, found code f0e5 for offbalance load. Unit was most likely trying to rebalance itself due to load. Ran auto test and calibration. All functions passed. Op test good."
Jason N.
WALL OVEN JENN-AIR JJW3830IL01 "Cc unit lower oven fault when customer is using lower oven Ran diagnostics. Confirmed f8e1 for lower cooling fan speed too low. Ran lower cooling fan op test. Fan spinning, good airflow. Possible rpm sensor not reading correctly. Replaced lower cooling fan using customer supplied pre Id part. Ran bake test on lower oven to 350 degrees. Good airflow through bottom of unit. Reached preheat temps, no faults. Op test good."
Corina B.
WALL OVEN KITCHENAID KODE507ESS05 "Cust showed pop, sent pic. CC that the self clean made the glass dirty. Cleaned the glass with soft scrub. Optest ok."
Jason N.
WALL OVEN KITCHENAID KOSE500ESS04 "Cc unit will randomly display remove meat probe, Customer showed pop, Customer stated unit will randomly display remove meat probe and not function. Customer is not using a meat probe. Ran diagnostics, found code f3e3 for meat probe jack or connector shorted. Ordering meat probe jack. ; ordrng 1 W11220388 (Meat probe jack)"
Jason N.
REFRIGERATOR MAYTAG MFI2570FEZ07 Cc unit filter door brokenConfirmed filter housing door will not stay clipped in closed position. Replaced filter housing door using customer supplied pre Id part. Op test good.m
Jason N.
DRYER AMANA NED4655EW1 "Cc unit drum not turningFound drive belt shredding inside unit. Rollers and belt pulley stiff. Unit need dryer repair kit. Quoted customer, customer stated rent a center is paying for this repair. Advised her we do not show anything on our end. Contacted office. JS said have customer show pop. Customer does not have a pop. Customer is contacting rent a center. Advised her we can reschedule after she straightens out with RaC. ; used 1 4392065 (DRYER REPAIR KIT) from stock"
Jason N.
WASHER MAYTAG MVWX655DW0 "Cc unit not draining correctly.Customer stated clothes are coming out wet at end of cycle.Ran diagnostics, found codes f0e2 for oversuds, and f0e5 for off balance load. Ran auto test and calibration. All functions passed. Ran wash test and then drain and spin with clothing load. Noticed when unit drained, the wash tub next to unit filled up to the point of covering drain hose. Advised customer that wash tub must drain to allow the unit to drain properly, if not, water will siphon back into the machine. Unit is working as designed."
Corina B.
RANGE KENMORE 790.713237 "CC oven was not lighting. Checked ignitor . 0 amps. Replaced IGNITOR from t/s. One was cracked. 0 volts hoping to regulator. Oven will need new regulator. ; ordrng 1 3203459 (Valve), used 2 12400035 (IGNITER), and 1 SHIPPING (shipping and handling) from stock"
Corina B.
DRYER WHIRLPOOL WED8620HW1 Replaced the door. Optest ok.
Corina B.
DRYER MAYTAG MEDB835DC4 CC that there is a ticking noise. Found the support rollers and the idler pulley seized. Will need the idler pulley and the support rollers. ; ordrng 1 4392067 (Dryer repair kit) and 5 WPW10314173 (Roller)s and 2 279640 (Idler pulley)s
Corina B.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Replaced pump and motor and control. Ran a calibration. Optest ok.
Corina B.
WASHER WHIRLPOOL MVW6230HW0 "CC that the clothes come out wet, there is error codes when running the machine. Ran diag no codes. Ran a rinse and spin with towels. Advised cust to use 1-2 tablespoons of he he detergent. Towel came out damp. Optest ok."
Brian M.
WASHER WHIRLPOOL WTW8000DW3 Installed gearcase OP Test No good Once I removed the rotor I found the teeth to be chewed up Also found clutch not working once I put it all back together now unit will not agitate Will need clutch and rotor ; ordrng 1 W10754448 (clutch) and 1 W10754161 (motor rotor)
Brian M.
RANGE WHIRLPOOL WOD51EC7HS01 Cc unit not responding to touch other than screen portion Verified on and light button not working Turned off power for 30 sec and turned back on All functions returned Advised to watch
Brian M.
WASHER WHIRLPOOL WTW5000DW3 Cc of tapping noise Found noise coming from drain hose bouncing off cabinet and wall Advised on adding a pool noodle to hose to help dampen vibrations
Brian M.
DISHWASHER KITCHENAID KDFE104HPS Cc dispenser stuck Found spring to have popped out of place Fixed spring OP Test Ok
Brian M.
WASHER MAYTAG MHW5630HC2 Installed control Ran auto and high speed spin OP Test Ok
Brian M.
MICROWAVE WHIRLPOOL WMH78019HZ0 "Cc unit is starting then Control changes Found error for f2e1 Unplugged unit let sit, removed door wires and reconnected it Plugged back in ran for 8 min worth of different timing OP Test Ok"
Gabriel P.
DRYER WHIRLPOOL WED5100HC0 "Replace both parts ran auto cycle pass,opt test ok"
Dan H.
REFRIGERATOR WHIRLPOOL WRF560SEYM00 "Customer complaint that unit is leaking, found plastic supply line cracked, advised customer that plastic water line is a potential flood hazard and they should replace it with a copper water line, advised customer that they need a plumber to repair"
Gabriel P.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Replace ice maker and ran test 59 and test 57 and test 45 ice maker fill,opt test ok"
Joe O.
DISHWASHER MAYTAG MDB4949SHZ0 Cc: not workingFound control is receiving proper power but not sending power to components. Needs control; ordrng 1 W11225084 (cntrl-elec)
Gabriel P.
OTR MICROWAVE WHIRLPOOL WMH53521HZ3 "Replace parts,opt test ok ran a cup of water pass is heating show customer"
David R.
DISHWASHER WHIRLPOOL WDTA50SAKZ0 "Broken parts on upper rack, Lowes also did not receive any parts they said. Ordering broken parts.; ordrng 1 W11268105 (Left adjuster) and 1 W11268101 (Right adjuster) and 1 W11441109 (Left track) and 2 W11048217 (Upper rack wheel tub)s"
Marie V.
WASHER WHIRLPOOL WTW4855HW1 "Took POP . Cc that the unit is leaking. When arrived found water all over the floor took pics. Check hoses and found hot water line with a constant leak. I have video. Check pressure hose if it was connected, it was , check valve , drain pump and Outer tub for any cracks, they were all good. Corrected issue with the hot water line. Ran a auto test and a rinse and spin cycle. Op test ok"
Marie V.
WASHER AMANA NTW4516FW3 Cc that the nit only does half a cycle. When plugged unit into power drain pump started going. Cancel it and ran diag found error code of F8E1 no fill long fill. If the drain hose was on the ground unit wont be able to reach water level and t wont wash. Calibrated unit. Op test ok
Jeff M.
REFRIGERATOR WHIRLPOOL WRT112CZJZ00 The unit is not producing cold air. The reason is it sitting in the garage in the garage is approximately 38° which is too cold for the machine to actually function correctly. In the installation guide manual it states that the machine should be placed in the climate between 55 and 90°. Anything outside of those parameters the machine will not function correctly.
Marie V.
DRYER WHIRLPOOL WED9200SQ1 "Cc that the unit when turn on has an error code. Turned unit on got f01 error code. F01 - primary control failure. Customer will Speak to her husband to see if they want to continue with the repair.; ordrng 1 WPW10174745 (Control), used 1 SHIPPING (shipping and handling) from stock"
Marie V.
WASHER MAYTAG MHW5630HC0 "Ccthat the bellow has a hole in it and that the time is wrong and unit will stay spinning. Ran diag found error code of F0E2 over suds, deleted error code. Explain cust how much detergent the unit need per load. Replaced bellow . Ran unit to make sure no leaks. Op test ok"
Gabriel P.
COOKTOP GAS GE PGP986SET4SS "When turning other burners on the middle igniter spark is telling me of a bad switch cause when turning middle burner it will not spark gave estimate customer will not fix,opt test ok ; ordrng 1 WB18X25575 (Spark switch), used 1 SHIPPING (shipping and handling) from stock"
Dan H.
RANGE WHIRLPOOL WFG505M0BS "Customer complaint that oven is not heating, Confirmed, found igniter weak, installed new igniter, op test good ; used 1 12400035 (IGNITER) from stock"
Jeff M.
DISHWASHER KITCHENAID KDFE104HBL0 Installed the new part op tested good.
Marie V.
DBL WALL OVEN JENN-AIR WW27430P Replaced UI. Op test okBrought core for return
Joe O.
REFRIGERATOR KITCHENAID KSSS42QMW01 "Cc: leaking, not coolingCustomer had unit shut off upon arrival. Turned unit on. Found unit is only build a frost on first couple coils. Checked pressure, unit is in a 20in vac. No signs of leak on evaporator. Found dye on drier, compressor, and in drain pan. Needs compressor, drier, and drain pan heater ; ordrng 1 W10841139 (compressor) and 1 WPW10143759 (dryer) and 1 WP2316878 (heater-pan)"
David R.
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 "Cc cooling correctly but cannot change temp. Malfunctioning control. Replaced from t/s. Programmed, tested, good. Op test ok; used 1 WPW10503278 (CNTRL-ELEC) from stock"
Joe O.
WALL OVEN WHIRLPOOL GMC305PDS07 "Cc: buzzing noise from microwave, oven not working at all, display not workingFound loud buzzing from microwave. Found control is receiving proper power. Found magnetron just buzzing. Needs control magnetron and diode. Control shows no longer available. ; ordrng 1 8302153 (Control) and 1 W10245183 (magnetron) and 1 WPW10687786 (diode)"
David R.
WASHER MAYTAG MVW7232HW0 "Replaced parts. Ran test diagnostics, good. Ran factory diagnostics, good. Put a load of towels in on quick wash. Let run, good. Op test ok"
Dan H.
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 "Customer complaint that wheel fell off the back of the fridge, confirmed, unit needs new pin to hold wheel in place; ordrng 1 WP2179826 (Axle) and 1 W11476984 (Clip)"
Dan H.
DISHWASHER MAYTAG MDB8959SKZ0 "Customer complaint that unit is not cleaning at all, Started normal wash cycle, unit filled, wash motor never started, wash motor is receiving 120vac, unit needs new sump assembly ; ordrng 1 W11416363 (Sump)"
David R.
MICROWAVE KENMORE 790.8033931 "Cc unit not working. Found blown fuse. Door switches malfunctioning and blew fuse. Gave estimate to customer, customer paid SVC, do not order parts ; ordrng 1 5304488359 (Fuse) and 2 5304509460 (Switch)s and 1 5304509459 (Switch) and 1 5304509457 (Switch bracket), used 1 SHIPPING (shipping and handling) from stock"
David R.
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Cc unit dispenser is not working all the time. Found wires on bottom hinge are cut. Ordering door; ordrng 1 LW11037733 (Left door)
David R.
OTR MICROWAVE WHIRLPOOL WMH32519HZ5 "Customer has POP, called 2 days before the warranty ended. Cc unit not heating. Tested to make sure, no heat. Everything else is working good, lights and fan, no weird noises. Getting 120 from primary windings. Ordering mag, cap, diode. ; ordrng 1 W10754299 (Mag) and 1 W10850446 (Cap) and 1 W11256462 (Diode)"
David R.
REFRIGERATOR WHIRLPOOL WRT318FZDW06 "Cc unit is not cooling correctly. Found unit is in garage. Right now about 25* outside. Per owners manual page 4, refrigerator is intended for use in a location where the temperature ranges from a minimum of 55°F (13°C) to a maximum of 110°F (43°C). Right now compressor is not coming on because unit feels like its cold enough from the ambient temp. Suggest bringing fridge inside. If further problems occur after bribing fridge in, we can go from there."
Gabriel P.
WASHER MAYTAG MVWC465HW2 Cc washer was leaking from underneath. We ran unit and did a load to verify issue but could not duplicate issue ask customer to monitor unit and if issue appears again to try to record it so we can see where it might be coming from. Opt test ok. AT
Gabriel P.
REFRIGERATOR MAYTAG MDB9959SKZ0 Cc was that dishwasher was not draining replaced drain pump and fixed drain hose for proper draining and tested unit. Unit washed rinsed and drained like designed. Opt test ok. AT
Jeff M.
REFRIGERATOR WHIRLPOOL WRF555SDHB02 Customers having trouble opening the bin. Did not find any thing causing The bin not to open it open for me. I am going to order a bin for the customer to see if it helps; ordrng 1 W11185686 (Bin)
Joe O.
RANGE WHIRLPOOL AGR5330BAS3 "Cc: burners not lightingFound tubing for burners bent and kinked. Needs burner tubingFront tubing show out of stock, office to reschedule; ordrng 1 W10620002 (venturi) and 1 W11213836 (venturi) and 1 W10861724 (venturi) and 1 W11167099 (holder-orf)"
Gabriel P.
REFRIGERATOR KITCHENAID n/a when arrive customer said hes floors were damage from water on fridge Cc was that refrigerator was leaking from the bottom verified issue and found line from the ice maker in back of unit popped out reinstalled line tried icemaker to see if it would receive water which it was but had ice in front of the line causing it to spill in ice pan instead of icemaker. Cleared out line and cleaned bottom of freezer side that customer wanted to clean and bottom of fridge where evaporator is located which was clogged with dust.
Dan H.
RANGE GE JB620GF4SA "Customer complaint that right front element is not working, confirmed, right front element is receiving 240vac, unit needs new element, customer does not want repair at this time ; ordrng 1 WB30T10136 (Rf element), used 1 SHIPPING (shipping and handling) from stock"
Brian M.
WASHER WHIRLPOOL WTW7120HW0 Customer had questions about load and go Advised customer on the use of load and go dispenser OP Test Ok
Brian M.
WASHER WHIRLPOOL LWA60AW Cc of burning smell Found transmission to be locking up and belt slipping giving a burning rubber smell unit is stuck in spin will not agitate Needs transmission abs belt Transmission is no longer available Y37471; ordrng 1 Y37471 (Transmission) and 1 WP27001007 (belt)
Jeff M.
REFRIGERATOR KITCHENAID KRMF706EBS01 Installed the new part op tested good.
Jeff M.
DRYER ELE GE DCVH660EHDWW The venting was dirty that was causing poor dry and customer resolve this issue before I arrived. It was making a scraping sound I moved the sidewall outwards to allow more room for the drum in the sidewall to Coexist and not scrape together
Brian M.
OTR MICROWAVE WHIRLPOOL WMH32519HV5 Installed board and bulb OP Test Ok
Dan H.
OTR MICROWAVE WHIRLPOOL WMH31017HB4 "Installed new control,socket, and bulb, op test good"
Joe O.
RANGE WHIRLPOOL WFG770H0FZ0 "Cc: oven not heatingFound unit is not igniting. Found dsi board is receiving proper power, not sending power to electrodes. Needs dsi boardCustomer does not want to repair at this time; ordrng 1 WPW10511278 (module-spk), used 1 SHIPPING (shipping and handling) from stock"