We serviced a
GE REFRIGERATOR
Model PFSS5NFZASS
Near Austinburg, OH 44010
Dan H
Job Details: 12/02/2022
"Customer complaint that unit is not cooling properly, unit unplugged when tech arrived, plugged unit in, evaporator fan is running, condenser fan is running, compressor is not running, applied power to compressor, compressor started, unit needs new inverter , customer does not want repair; ordrng 1 WR49X10283 (Inverter), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS25EWMS5
Near Cleveland, OH 44124
Corina B
Job Details: 12/02/2022
"CC that the unit is not making ice. Confirmed. Found the ice maker not cycling and staying in one spot. Also, found the water in the bottom of the freezer. drain tube a duck bill. Will need a new ice maker and drain tube. Unit is on a drop and has a closest behind to access the back but still need to pull unit it to replace the drain tube. ; ordrng 1 D7824706Q (Ice maker) and 1 W10619951 (Drain tube), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL DRYER
Model LGB6000KQ1
Near Lakewood, OH 44107
Angel
Job Details: 12/02/2022
"Cc that unit is not tumbling. Tested unit and its only humming did find the latch broken but it broke being stuck closed letting the customer use it but now the motor is humming took apart and belt was fine found that the motor is ceased can hardly spin it did check the blower wheel just incase something was jamming it but it was good unit will need door switch and drive motor. Gave customer estimate and said shes leaning towards just buying a new unit.; ordrng 1 279827 (Drive motor) and 1 WP3406107 (Door switch), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Westlake, OH 44145
Angel
Job Details: 12/02/2022
Cc that unit will not fill with water. Tested unit and confirmed it will not fill with water unless you open the door and close it back up it will start filling but the pump wont run and it will throw a F7E2 error code indicating a pump failure. Will need to order main board latch and pump assembly. Office to reschedule ; ordrng 1 W11460946 (Pump assembly) and 1 W11462461 (Msin board) and 1 W11412299 (Latch)
We serviced a
WHIRLPOOL WALL OVEN
Model WOD52ES4MW00
Near Cleveland, OH 44118
Joe O
Job Details: 12/02/2022
"Cc: not heating properlyCustomer stated unit is wired in series with cooktop. Advised customer unit is required to be ran independently to 40a breaker. Customer stated both upper and lower ovens did not get to 350 and would not heat anything over that. Customer is using bimetal thermometer in oven. Advised on bimetal and accuracy. Ran test bake to 425. Found elements are heating. Unit is reaching temps, and averaging 427 degrees. Advised customer to allow 15-20 ,mins after initial preheat. Op test ok"
We serviced a
GE DISHWASHER
Model GDT695SSJ5SS
Near North Ridgeville, OH 44039
Angel
Job Details: 12/02/2022
"Cc that door is not closing and it pops back open and its leaking as well. Verified door and it will need hinges and latch tested the unit to check for leak and its leaking from the diverter and pump will be ordering pump seal, motor and diverter also customer had console on top cracked so ordering as well. ; ordrng 1 WD14X23739 (Left hinge) and 1 WD14X23738 (Right hinge) and 1 WD21X10490 (Latch) and 1 WD19X25278 (Diverter kit) and 1 WD26X23258 (Pump) and 1 WD08X22758 (Gasket) and 1 WD12X20184 (Console top) and 1 WD34X21699 (Interface cover)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FPHF2399MF0
Near North Ridgeville, OH 44039
Angel
Job Details: 12/02/2022
Cc that compressor is running longer times and water is not working. Checked temperatures and freezer was at 4* and ff section was at 39* explained to customer that the temps were perfect do compressor cant be running constantly because if not the ff section stuff would be frozen and for the water the line is not frozen the valve is not kicking on and the paddle switch is activating pulled out unit to check valve and found back of unit by the ice maker evaporator was completely rusted out which has been leaking damaging the valve which I explained to customer that is not repairable customer will use like that for now until they get a new unit. Took part with me to return.
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2087HRS
Near Cleveland, OH 44113
Joe O
Job Details: 12/02/2022
Installed water valve and filter housing. Op test ok
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HBS04
Near Rocky River, OH 44116
Marie V
Job Details: 12/02/2022
"Cc that theres a burn mark on fresh food evaporator cover and is melted. Confirmed, took pics, Found heater was off place on the right hand side and it was in contact with the cover and fan insulation. Heater will need to be replaced, along with cover and fan. Office will contact once they have eta on the parts; ordrng 1 W11621725 (Heater) and 1 W11608966 (Fan) and 1 WPW10387382 (Cover)"
We serviced a
GE DISHWASHER
Model GDT665SMN2ES
Near Elyria, OH 44035
Angel
Job Details: 12/02/2022
"Cc that unit started doing the same thing again it will start draining in the beginning when you start a cycle like it should than it wont do anything else no water or nothing coming in. Verified myself and cannot get unit to duplicate the issue even had them start it before I arrived like BJ said and it was running fine. Called BJ and explained issue and BJ explained to me that his seen this issue where the inlet valves start breaking down causing this issue but since its working its not a 100% sure thing explained to customer and gave them an estimate for the valve but explained to them that its not a 100% sure thing they would have to decide if they wanted to get the valve replaced because everything Im checking is working fine. They decided they will try it out to see if it fixes there issue. ; ordrng 1 WD15X26078 (Valve), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near East Cleveland, OH 44112
Joe O
Job Details: 12/02/2022
"Cc: not spinning/draining out clothesCustomer stated kids bringing up wet clothes, stated the unit was not finishing cycle for them. Customer stated she has done a couple loads and unit has spun and rang out clothes. Customer had load in machine upon arrival. Unit nearing spin. Let unit run. Unit draining and spinning. Found supply lines rusted. Advised customer hoses need replaced. Found error codes f8e6(no fill). Entered manual valves. Found both valves are functioning. Customer did just remove stationary sink. Advised if hose was on the floor it will give a no fill error code. Unit functioning as designed. Op test ok"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Strongsville, OH 44136
Manny
Job Details: 12/02/2022
"Cc latch gets stuck, replaced latch with pre id part, opt test ok"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Solon, OH 44139
Manny
Job Details: 12/02/2022
"Replaced dispenser, opt test ok"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Lakewood, OH 44107
David R
Job Details: 12/02/2022
"Replaced heater element. Ran diagnostics, good. Op Test Ok."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Elyria, OH 44035
Angel
Job Details: 12/02/2022
Cc that the spray arm came off and melted. Confirmed spray arm melted replaced it with new one opt test ok.
We serviced a
MAYTAG DISHWASHER
Model WDT970SAKZ0
Near Strongsville, OH 44149
Manny
Job Details: 12/02/2022
"Cc unit only runs for about 2 mins, verified and unit shuts off, took panel off and noticed UI was crooked, removed UI and Noticed 4 buttons instead of the 2 that the console have, checked model number on machine and doesnt match whats on my pvr, parts installed are for a different model, ordering correct parts for this model.; ordrng 1 W11505225 (UI) and 1 W11506012 (Control)"
We serviced a
SAMSUNG DRYER
Model DV42H5200EWA3
Near Cleveland, OH 44128
Marie V
Job Details: 12/02/2022
"Cc of unit not heating. Confirmed. Verify power at unit L1 to N 123V L2 to N 123V L1 to L2 246V. Pass. Found heater open. Unit will need new heater. Cust will call back if they want to continue ; ordrng 1 DC97-14486A (Heater), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near East Cleveland, OH 44112
Joe O
Job Details: 12/02/2022
"Cc: door not closing, not startingFound strike and catch broken. Found motor just humming. Found debris stuck in blower wheel. Pulled debris, found unit has vibration from blower wheel. Vibration went away after a minute, possible more debris pushed its way out. Needs strike, catch and bezelCustomer does not want to repair at this time; ordrng 1 W11163826 (strike) and 1 WPW10610880 (catch) and 1 W11103932 (bezel), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model LAT8406AAM
Near Mentor, OH 44060
Joe O
Job Details: 12/02/2022
"Cc: burning smellRan drain and spin. Belt slipping on pulley. Unit not spinning. Was able to manually spin gearcase to get unit spinning. Stopped unit. Checked belts and pulleys. Belts glazed over. Needs belt kit; ordrng 1 12112425 (belt set-maytag), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Cleveland, OH 44111
Manny
Job Details: 12/02/2022
"Cc unit not powering on, verified and no coming on, checked voltage at outlet and 122Vac, checked power at control and good voltage coming in but control is dead no indicator light on unit needs main control.; ordrng 1 W11116592 (cntrl-elec)"
We serviced a
MAYTAG DRYER
Model MGD6630HC3
Near Parma, OH 44134
David R
Job Details: 12/02/2022
"Dryer. Cc rattling. Customer had blower wheel here, sent from us or whirlpool. Replaced, WP697772. Seemed like all rattling coking from that area. Also tightened all bolts. No noise. Op Test Ok."
We serviced a
KENMORE WASHER
Model 110.5072011
Near Mentor-on-the-Lake, OH 44060
Joe O
Job Details: 12/02/2022
Cc: not workingFound water remaining in unit. Ran drain and spin to clear water. Found error codes f8e5(hot cold reversed). Swapped lines to test. Ran auto test and calibration. Ran normal cycle. Op test ok
We serviced a
KITCHENAID RANGE
Model KFGG500ESS2
Near Fairview Park, OH 44126
Marie V
Job Details: 12/02/2022
"Cc that the oven is not working properly, she had to get rid of food that was cooking because it was never done in the middle. Verify ignitor, looke good adjusted a little closer to burner. Also preheat unit to 350*. allowed 15 min and took temps on the pan. Was 10* lower. Verify calibration was set to -5. Changed calibration to. +10. And preheated oven, took temps on pan 347* in range. Advice cust to monitor but unit is working properly at this point. Op test ok"
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Ashtabula, OH 44004
Dan H
Job Details: 12/02/2022
"Customer complaint of loud noise and not drying, started normal dry cycle, unit is heating, lint screen is clogged, found lint build up on blower wheel causing vibration, cleaned blower wheel, op test good"
We serviced a
WHIRLPOOL WASHER
Model WTW4950HW1
Near Cleveland, OH 44135
Manny
Job Details: 12/02/2022
"Cc unit leaking water, stated this is like the 3rd time we come out for a pretty much new unit, verified and unit leaks, tilted back and found tub cracked leaking water on the shifter and drain pump, unit needs tub, shifter, pump and hub, advise customer to contact wpl and see if they give him a concession for the repair.; ordrng 1 W10371566 (tub) and 1 W10528947 (drive hub kit) and 1 W10919003 (pump-water) and 1 W10913953 (actuator), used 1 1OVRSZ (oversized shipping) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Fairport Harbor, OH 44077
Jason N
Job Details: 12/02/2022
"Cc unit not starting cycle properlyRan diagnostics, no codes stored. Ran auto test and calibration. All functions passed. Customer stated she has to press the start button twice to get the unit to start. Advised customer that unit is working as designed. Customer can press start button or move the cycle selector dial to wake unit up from standby, then press the start button again to actually start the cycle."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT313CZLZ00
Near Mayfield Heights, OH 44124
Brian M
Job Details: 12/02/2022
Cc of frosting in freezer Found gasket not sealing Fixed gasket
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Lorain, OH 44052
Angel
Job Details: 12/02/2022
Cc that units knob seemed loose but explained to him that it was normal thats how they feel and he wanted to make sure everything was working correctly because he thought he heard a sound he wasnt sure about but unit is working as designed ran auto test and checked for error codes and everything was good. Opt test ok
We serviced a
WHIRLPOOL WASHER
Model Wtw4915ew1
Near North Royalton, OH 44133
David R
Job Details: 12/02/2022
"Cc loud grinding/squealing, sounds like a train. Ran diagnostics, no error codes. Ran diagnostics test, in agitate and spin, loud. Gearcase is leaking underneath. Will need gearcase, belt, cam, hub. Customer paid SVC only, do not order parts.; ordrng 1 W10528947 (Hub) and 1 W11454372 (Gearcase) and 1 W10721967 (Splutch kit) and 1 WPW10006384 (Belt), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG DRYER
Model MEDB765FC0
Near Elyria, OH 44035
Marie V
Job Details: 12/02/2022
Cc that the unit was making a squeaky noise now is a tumbling noise too . Confirmed . Took unit apart and found that unit will need rollers and pulley. Replaced from T/S. Tested unit. Op test ok; used 1 4392067 (DRYER REPAIR KIT) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Jefferson, OH 44047
Joe O
Job Details: 12/02/2022
Found part sent is the wrong part. New part (service pointer W11651001) is suppose to have ridges where the fabric softener dispenses. Re ordering tub ring.; ordrng 1 W11590590 (Tub ring)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Willowick, OH 44095
Joe O
Job Details: 12/01/2022
Cc: not dispensing iceFound if pressing door switch unit will dispense. Found door switch hitting rounded area on door. Needs freezer door. Office to reschedule ; ordrng 1 LW11026363 (dor-fip)
We serviced a
KITCHENAID RANGE
Model KFGC506JSS01
Near Pepper Pike, OH 44124
Jason N
Job Details: 12/01/2022
"Cc unit bake and broil functions are not workingRan bake and broil tests, no spark on either functions. Checked voltage to dsi board from main board, good at 119v. Replaced dsi board using customer supplied pre Id part. Ran bake and broil tests, good spark, ignition and preheat. Op test good."
We serviced a
WHIRLPOOL WASHER
Model WTW6400SW3
Near Pepper Pike, OH 44124
Jason N
Job Details: 12/01/2022
"Cc unit not starting cycle Ran diagnostics, found code f51 for motor rps failure. Basket does not spin freely, slight bind. Found articles of clothing stuck between basket and tub. Retrieved clothing. Ran auto test cycle after. All functions passed, no fault codes. Op test good."
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW2
Near Cleveland, OH 44105
Corina B
Job Details: 12/01/2022
CC that the unit is not draining. Confirmed. Found the wire broken on the drain pump. Will need a new harness. Did fix the breaker on the wire till we come back. Office to reschedule appointment ; ordrng 1 W11590868 (Harness)
We serviced a
WHIRLPOOL FREEZER
Model WZF79R20DW00
Near Mogadore, OH 44260
Brian M
Job Details: 12/01/2022
Cc unit not cooling Found evap frosted over and ui not responding Reset control Ran diagnostics Possibly just a control glitch Defrosted unit Advised to watch
We serviced a
MAYTAG RANGE
Model MGR8800FZ2
Near Lorain, OH 44052
Angel
Job Details: 12/01/2022
Cc that unit was not reaching 350* when oven was set it would get to 250*. Tried preheating oven but it would only try to spark. So i removed cover noticed that it was mot sparking at the igniter every time so i removed back cover and checked harness and looked good but it was sounding weak and the broil as well. Ordering bake igniter and spark module. ; ordrng 1 W11162730 (Spark module) and 1 WPW10324262 (Igniter) and 1 W11161843 (Harness)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near North Olmsted, OH 44070
David R
Job Details: 12/01/2022
Replaced top rack assembly adjuster kit. Good. Op Test Ok.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Streetsboro, OH 44241
Brian M
Job Details: 12/01/2022
Cc of long dry times Found vent clogged. Vent goes through the roof 2 story apartment complex Advised to reach out to building maintenance to have vents cleaned
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Avon Lake, OH 44012
Angel
Job Details: 12/01/2022
Cc that unit starts filling than stops. Verified and pump is not running verified wiring and it was good unit will need sump pump replaced ordering part.; ordrng 1 W11087376 (Sump pump)
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near North Olmsted, OH 44070
David R
Job Details: 12/01/2022
"Cc unit will not wash/spin properly. Found washplate splines are worn all the way down. Customer replaced hub. Will need washplate. ; ordrng 1 W10902814 (Washplate), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAM00
Near North Royalton, OH 44133
Marie V
Job Details: 12/01/2022
"Cc that unit is not cooling. Unit on garage. Took temps inside 67* fresh food and 46*freezer, unit had sealed system done before. Installed gages, pressure on low side -26 and high side 2. Added nitrogen 140psi, and unit has a UV drier installed. Removed all panels to get access to evaporators. No dye found, no leaks heard. Unit cant be fixed. Explain cust. Op test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDB02
Near Parma, OH 44134
Marie V
Job Details: 12/01/2022
Replaced freezer door that was sent by whirlpool. Op test ok
We serviced a
MAYTAG RANGE
Model MER7700LZ2
Near Rome, OH 44085
Dan H
Job Details: 12/01/2022
"Customer complaint that oven display is blank, confirmed, cooktop is working, correct power from supply, control is receiving 120vac , unit needs new control; ordrng 1 W11548762 (Cntrl)"
We serviced a
WHIRLPOOL WASHER
Model VED6505GW0
Near Streetsboro, OH 44241
Brian M
Job Details: 12/01/2022
Cc of noise Found noise being drum hitting Side wall Dent in side panel was hitting drum Popped dent out OP Test Ok
We serviced a
MAYTAG WASHER
Model MVWB865GC
Near Streetsboro, OH 44241
Brian M
Job Details: 12/01/2022
Cc no power Was able to enter diagnostics Found miscommunication errors and lid latch error Needs control ui and latch ; ordrng 1 W11401710 (Control) and 1 W11162441 (console) and 1 W10861642 (latch)
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Bay Village, OH 44140
Angel
Job Details: 12/01/2022
Cc that unit intermittently will give a F9E1 error code. Ran unit so it could fill and than had the unit drain and it was draining perfectly touched drain pump and its not overheating and it properly connected unit will need harness replaced. Office to reschedule part out of stock; O-emld tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Fairview Park, OH 44126
David R
Job Details: 12/01/2022
Cc unit not draining. Replaced hose and drain pump. Good. Ran and drained. Op Test Ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GZ25FSRXYY0
Near Brecksville, OH 44141
Corina B
Job Details: 12/01/2022
Replaced the hose. Tested no leaking. Opt test ok
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHV0
Near Avon, OH 44011
Gabriel P
Job Details: 12/01/2022
"Replace adjuster kit from t/s opt test ok ; ordrng 1 W10712395 (Adjuster kit)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near South Euclid, OH 44121
Manny
Job Details: 12/01/2022
"Cc unit not cooling, verified and no cooling, ran step 4 and compressor is locked up, unit needs compressor and filter, ordering compressor, filter and lockrins ; ordrng 1 W11574734 (Compressor) and 2 W11109499 (drier-tube)s and 1 W11504445 (Coupler) and 1 W11504447 (Coupler) and 1 W11504431 (Coupler) and 1 W11504415 (Coupler) and 1 W11506621 (Coupler) and 1 W11506635 (Valve)"
We serviced a
GE STACK W/D
Model GUD27ESSM1WW
Near Roaming Shores, OH 44084
Dan H
Job Details: 12/01/2022
"Customer complaint that unit will not stop spinning, ran drain and spin cycle, unit completed spin cycle and shut off, repeated with same results, unable to duplicate the problem , unit is operating as designed"
We serviced a
WHIRLPOOL RANGE
Model rf261pxsq0
Near Eastlake, OH 44095
Joe O
Job Details: 12/01/2022
Cc: burner not workingFound receptacle is not receiving proper power. Checked infinite switch. Found switch burners out on front left and right rear switch burned up. Installed burner. Needs left front and right rear infinite switches. ; ordrng 2 WP3148952 (switch-inf)s
We serviced a
AMANA COOKTOP ELE
Model ACC6356KFB00
Near Rocky River, OH 44116
David R
Job Details: 12/01/2022
"Cc LR burner not working, also pointed out that the switch to it is stuck and not loving. Swapped coils to test, coils good. Switch will needed to be replaced. Ordering switch for LR. ; ordrng 1 74011241 (Switch), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Bay Village, OH 44140
Angel
Job Details: 12/01/2022
Cc that unit is not filling up. Verified and unit is filling with water its just not washing tested unit and pump is not running will need to replace pump. Ordering part; ordrng 1 W11087376 (Sump pump)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS06
Near Brecksville, OH 44141
Corina B
Job Details: 12/01/2022
"Cust showed pop, sent pic CC that the right door is not flush with the left. Confirmed. Raised the right door with shims. Raised the feet. Opt test ok ; used 2 WP487576 (NYLON SHIMMING WASHER) from stock"
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS05
Near Seven Hills, OH 44131
Marie V
Job Details: 12/01/2022
"Cc that the unit shows press flash and gets message 'check knobs make sure they are off, hit cancel. When arrived it was good. But cust said that he hears a pop noise and a flash in the back of the unit. Verify control, looks good. Will replace control. Verify outlet was good. Could be loosing voltage but could not find out at this point. Ordering control board. ; ordrng 1 W11616412 (Control)"
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Eastlake, OH 44095
Joe O
Job Details: 12/01/2022
Cc: not workingFound unit is receiving proper power. No indicator light on control. Ohmed out drain pump from control. Drain pump checked good. Needs control; ordrng 1 W11498797 (Control)
We serviced a
GE DRYER
Model DRSR495EG8WW
Near Willoughby Hills, OH 44094
Jason N
Job Details: 12/01/2022
"Cc unit running but not heating Checked power into unit from receptacle, reading 76v from L1 to L2. L1 to N reading 37v. L2 to N reading 118v. L1 missing at receptacle. Advised customer they will need to contact and electrician to inspect/repair household power issue."
We serviced a
WHIRLPOOL DRYER
Model CEM2745FQ1
Near Lakewood, OH 44107
David R
Job Details: 12/01/2022
"Cc unit not heating. Maintenance said he tested out this morning, unit heating. Short vent. Unit getting correct voltage at terminal. Ran unit 5-10 mins. Heating and cycling. Can feel airflow out to vent. Unit is good and working properly. Op Test Ok ; O-emld tckt"
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Conneaut, OH 44030
Dan H
Job Details: 12/01/2022
"Customer complaint that drum is flopping and banging, suspension is good, ran high speed spin, no unusual shaking observed, unit is operating as designed"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Walton Hills, OH 44146
Corina B
Job Details: 12/01/2022
"CC that the freezer is not cold enough. Confirmed Fz 32 ff 37-40. Found there is frost and ice built up on the Fz evaporator. Will need a harness, control and ui; ordrng 1 W11249952 (Harness) and 1 WPW10675033 (Control) and 1 W11330971 (Ui)"
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Cleveland Heights, OH 44118
Manny
Job Details: 12/01/2022
"Cc unit not working, verified and unit working, she stated that unit is really complicated and she wanted to start a load to make sure that she is doing it right, and stated that the soak feature doesnt work, showed her how the soak works and showed her how to properly use the unit. Opt test ok"
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Cleveland, OH 44108
Manny
Job Details: 12/01/2022
"Cc unit not heating, verified and found thermal cut off burned , thermal fuse open and heater broken, and door has no latch. Replaced heater, cut off m fuse and install latch, opt test ok; used 1 279838 (ELEMENT), 1 WP3392519 (THERMAL FUSE), 1 279570 (Latch), and 1 279816 (CUTOFF) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Eastlake, OH 44095
Joe O
Job Details: 12/01/2022
"Installed capacitor. Ran test cycle. Found unit stuck in spin. Unit will not run diagnostics or normal cycle. Found broken connector on harness. Unit giving f7e3(basket engagement during wash). Needs control, actuator, and harness. Parts show out of stock. Office to reschedule ; ordrng 1 W11513246 (Control) and 1 W11481722 (Actuator) and 1 W11643701 (Harness)"
We serviced a
KITCHENAID WALL OVEN
Model KOCE500ESS11
Near Chardon, OH 44024
Jason N
Job Details: 12/01/2022
"Cc unit not cooking properly in both upper and lower Customer states the convect bake feature on the upper unit is not cooking evenly. Found that the customer is removing turntable and just using the stand. Per use and care guide, turntable is used for convect bake feature in upper unit. Customer states the lower oven temps are too low. Ran bake test to 300 degrees, let cycle. Customers temperature gauge was reading 250 degrees, actual measured was between 293-302. Advised that oven gauges are not very accurate and the actual food quality is a better indicator of proper temperature. Unit is working as designed."
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Ashtabula, OH 44004
Dan H
Job Details: 12/01/2022
"Customer complaint of grinding noise, ran spin cycle, no unusual noises heard, unit is operating as designed"
We serviced a
KENMORE DISHWASHER
Model 665.13122K703
Near North Royalton, OH 44133
David R
Job Details: 12/01/2022
"Cc unit not draining. Pressed drain button and unit drained. Found some debris that could of been blocking propeller on drain from moving correctly. As of now, filling up and draining, gave estimate to customer for new drain. Doesnt want to repair at the moment, ; used 1 W10348269 (Drain pump ) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Shaker Heights, OH 44122
Angel
Job Details: 12/01/2022
Replaced ice maker and ui cycled ice maker and made sure it filled. Opt test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Fairview Park, OH 44126
Corina B
Job Details: 12/01/2022
CC that the unit is leaking and the freezer door does not shut. Confirmed. Found the drain tube blocked. And the freezer door is not shutting properly. Steamed the drain out. Relined the door. Unit has an updated drain tube. Opt test ok
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JW0
Near Cleveland, OH 44104
Marie V
Job Details: 12/01/2022
"Cc that the oven is not cooking properly, foot still not cooked all the way even after 3 hours. Verify notes before, showing unit needed to replace harness. I replaced harness. Preheated unit to 350*, took temps 353* showed cust. Explain few tips on cooking food that is less than one hour. Also called whirlpool tech line spoke to Adrian ."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Willoughby, OH 44094
Joe O
Job Details: 12/01/2022
Cc: out of balanceFound suspension rods worn. Needs suspension rods; ordrng 1 W11130362 (suspension)
We serviced a
KITCHENAID RANGE
Model KSGB900ESS5
Near Painesville, OH 44077
Jason N
Job Details: 12/01/2022
"Cc unit code f3e1 and bottom drawer not workingRan diagnostics, found code f3e1 for bottom drawer sensor open or shorted. Found sensor wire pinched in wire cover causing wire break. Unit will need drawer/bake harness. Harness not showing in stock at Marcone, office to contact customer with next service date. ; ordrng 1 W10580265 (Harness)"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Geneva, OH 44041
Dan H
Job Details: 12/01/2022
"Customer complaint of clicking noise, started normal dry cycle, no unusual noises heard, unit is operating as designed"
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Newbury Township, OH 44065
Brian M
Job Details: 12/01/2022
Installed valves OP Test Ok
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Cleveland, OH 44109
Angel
Job Details: 12/01/2022
"Cc that unit is not washing. Verified and found drain hose on floor customer explained that the installers left it like that and she wasnt sure, so I explained to her that the drain hose has to be at least 38 high for the unit to function properly she stated she will get it fixed. Opt test ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Strongsville, OH 44136
David R
Job Details: 12/01/2022
"Ice maker is good, working and cycling correctly. Calling for water and dispenser is good as well. Op Test Ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WHIRLPOOL
Near Bedford, OH 44146
Corina B
Job Details: 12/01/2022
CC that there is a block of ice in the freezer and the dispenser is dripping water. Confirmed. Found a Advised cust to replace the saddle valve with an inline valve. Will need a new valve and housing. ; ordrng 1 W10408179 (Valve) and 1 WP2186443 (Housing)
We serviced a
FRIGIDAIRE RANGE
Model LGGF3046TFA
Near Madison, OH 44057
Dan H
Job Details: 12/01/2022
"Customer complaint that oven is not heating, oven in use when tech arrived, restarted bake for 350 degrees, burner lit, oven heated, unit is operating as designed @"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHV00
Near Painesville, OH 44077
Jason N
Job Details: 12/01/2022
Cc unit upper light not workingFound upper left ff section LED failed. Replaced using customer supplied pre Id part. Op test good.
We serviced a
KITCHENAID RANGE
Model KFGG504KPS1
Near Madison, OH 44057
Dan H
Job Details: 12/01/2022
"Customer complaint that oven is not heating, started bake for 350 degrees, burner lit and shut right off, burner relit a few minutes later, oven heated, unit needs new dsi board; ordrng 1 W11162730 (Cntrl)"
We serviced a
GE REFRIGERATOR
Model GFE29HSDASS
Near Mentor, OH 44060
Brian M
Job Details: 12/01/2022
Installed fan and updated fridge OP Test Ok
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Parma, OH 44129
Angel
Job Details: 12/01/2022
Cc that unit will work in normal cycle but if you use any other cycle the washer will stop mid way. Ran diagnostics for error codes and no codes were stored looked underneath and made sure there were no loose connections and replaced the actuator. Ran a auto test and everything passed also ran a calibration explained to customer that i will order the main board because it could be working intermittently office to reschedule part out of stock. ; ordrng 1 W11556725 (Main board) and 1 W11481116 (Ui)
We serviced a
KITCHENAID MICROWAVE
Model KMBS104ESS02
Near Chagrin Falls, OH 44023
Corina B
Job Details: 12/01/2022
"CC that the start and end button do not work. Confirmed. The start and the end does not work. The light goes off when the door is shut. Turns on when open. Door switches are working. Will need a new ui. ; ordrng 1 W11197501 (Ui oanel), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KUDE70FXSS5
Near Painesville, OH 44077
Jason N
Job Details: 12/01/2022
Cc unit upper rack breaking away and falling downFound adjuster brackets broken on both sides and rails both needing replaced due to bearing failure. ; ordrng 2 WPW10546503 (Adjuster)s and 1 W11259786 (Rail right) and 1 W11259785 (Rail left)
We serviced a
FRIGIDAIRE RANGE
Model LGGF3046TFA
Near Madison, OH 44057
Dan H
Job Details: 12/01/2022
"Customer complaint that oven is not heating, oven in use when tech arrived, restarted bake for 350 degrees, burner lit, oven heated, unit is operating as designed @"
We serviced a
KITCHENAID RANGE
Model KIRS608BSS0
Near Mentor, OH 44060
Brian M
Job Details: 12/01/2022
Cc unit not getting to pre heat Found element shorted also recommended replacement of the thermostat ; ordrng 1 W10779716 (elmnt-bake) and 1 WPW10181986 (sensor)
We serviced a
KENMORE WASHER
Model 110.2513241
Near North Ridgeville, OH 44039
Angel
Job Details: 12/01/2022
"Cc that unit is leaving there clothes wet sometimes at the end of the cycle. Ran diagnostics and checked for error codes and it had an F7E6 error code motor fault, ran a agitation for about 25 seconds and motor was functioning perfectly did a spin as well and the hub was not stripped either looked underneath washer and everything looked good made sure actuator was functioning and it was as well so I ran a auto test and calibration and explained to customer that I cant find a issue with unit to monitor it for now and if it happens again they will need drive motor because it could be overheating or the actuator is working intermittently because its only happening sometimes and customer states unit is not going off balance and suspension is good as well. Gave them the estimate and they stated they rather buy new if issue happens again. ; ordrng 1 W11481722 (Actuator) and 1 W11283592 (Drive motor), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG REFRIGERATOR
Model WRF767SDEM01
Near North Ridgeville, OH 44039
Angel
Job Details: 12/01/2022
"Cc that on top of the freezer door is getting moisture after the seal was replaced verified and the seal is getting warm air through it causing to build ice underneath the seal the door will have too be replaced because this seal is the ones that you have to hook on to a lip that sticks out all around the door not the ones you just pop in and when you take off the original one the insulation comes off with it having some corners with gaps causing the issue; ordrng 1 LW10341279 (Door freezer), used 1 1OVRSZ (oversized shipping) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near Cleveland, OH 44111
Marie V
Job Details: 12/01/2022
"Cc that the unit gas a frost build up on back panel on freezer. Confirmed. Found top of evaporator frosted and bottom is clear. Seems like Is defrosting but not all the way. Took evaporator cover off and verify thermistor, is in range with temperature. Unit will need defrost circuit. Control, panel, harness and new thermistor. Office will contact once they have eta on the part; ordrng 1 W11620204 (Control) and 1 W11608685 (Harness wire) and 1 WPW10384183 (Thermistor) and 1 W11616412 (Control)"
We serviced a
WHIRLPOOL WASHER
Model WTW8000BW0
Near Cleveland, OH 44113
Manny
Job Details: 12/01/2022
"Cc unit always displaying off balance load, verified and tub looks leaning towards the back, suspension are damaged, ran test cycle and transmission sounds like has some marbles in it and leaking water through rotor, let customer know that unit needs transmission and he said he buy a new unit instead of repair."
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Willoughby, OH 44094
Joe O
Job Details: 12/01/2022
Cc: not drainingFound error code f9e1(not draining) replaced drain pump. Ran test cycle. Op test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Cleveland, OH 44126
Marie V
Job Details: 12/01/2022
Cc that the filter is leaking. Confirmed. Found filter leaking. Cust will replace. Op test ok
We serviced a
WHIRLPOOL RANGE
Model WFE540H0ES0
Near Fairview Park, OH 44126
Marie V
Job Details: 12/01/2022
"Replaced bake element, preheated to 350*, 15 min later. Pass. Op test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model MSS25C4MGZ03
Near Westlake, OH 44145
Manny
Job Details: 12/01/2022
"Door came dented, see pics, reordering door. Advise customer to do a quick inspection of the door when it arrives to make sure is not damaged.; ordrng 1 LW11026429 (Fz door)"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Painesville, OH 44077
Joe O
Job Details: 12/01/2022
Installed gearcase cam and belt. Ran auto test. Op test ok
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Fairview Park, OH 44126
Marie V
Job Details: 12/01/2022
"Cc that unit was banging. Confirmed, unit was leveled before came to home. Verify dampers , ran calibration and auto test, set unit into a high speed spin.pass. Explain cust what to do when having off balance.op test ok"
We serviced a
KITCHENAID COOKTOP GAS
Model KGCD807XSS01
Near Strongsville, OH 44136
David R
Job Details: 12/01/2022
"Found wiring to switches and fan switch all wrong. Had to re wire correctly. Found both left switches had ohms when suppose to be open, causing sparking when igniting flame. Replace all 4 switches at once. ; ordrng 2 WP74010857 (Left switch)s and 2 WP74010858 (Right switch)s"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Avon, OH 44011
Gabriel P
Job Details: 12/01/2022
"Found shifter fault replace from t/s opt test ok ; used 1 W10913953 (ACTUATOR)"
We serviced a
WHIRLPOOL OTR MICROWAVE
Model WMH32519HZ07
Near Olmsted Township, OH 44138
Gabriel P
Job Details: 12/01/2022
"Replace control and ran couple settings and error did not show,opt test ok"