Local Reviews
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John - Berea, OH
Great
Ian - Willoughby, OH
great service
Nancy - Parma Heights, OH
Great service
Sansophia - Cleveland Heights, OH
Very satisfied with service and work.
courteous, patient and thorough young man repaired our machine
Cathie - Geneva, OH
the repairman was behind schedule but the office kept us updated. nice and appreciated since my husband came home earlier in order to be on hand for any questions.
Great
Patrica - Euclid, OH
All is good occasional water, but not at all like before, thanks for asking, stay safe
Great Service
John - North Olmsted, OH
Gabriel was very professional and knowledgeable. He was also very considerate given the COVID-19 conditions. We would highly recommend him to friends and family for future repairs.
Mrs
Diana - Maple Heights, OH
You should require your employees to wear face mask when entering customers home. The reason they are in and out many homes during the day and people have the virus and don’t even know it
Response from Fred's Appliance Service:
Howdy Diana! Thanks so much for dropping our team a line. We're sorry our technician did not use PPE. I can assure you that all technicians have been equipped with PPE including masks. We will be discussing your specific service event with Corey. In the event you use our service again in the near future, please request that our technicians wear PPE before entering your home. Thank you again, and have a great evening!
Corina
Charlene - Parma, OH
She is an exceptional tech. Very knowledgeable works quickly and answers your questions efficiently. Gave great recommendations to save your washing machine from further repairs. I would highly recommend her to anyone who needs your service
Excellent and friendly service
Holly - Aurora, OH
Our tech was very friendly and did an excellent job.
corina was great she really knows her business
Dave - Euclid, OH
Service Reviw
Jeffrey - Cleveland Heights, OH
Great thank you
Tiffany - Garfield Heights, OH
Awesome
Eunicy - Kent, OH
joseph
Joseph - Solon, OH
the service was great by Brian he was not given all the parts he ordered therefore it took 2 weeks to finish the job
Response from Fred's Appliance Service:
Hi Joseph! Thanks for sharing your feedback. We do apologize for the delay with additional parts needed. The technician noted that he found a crack on the water valve during his return visit. However, we are happy to hear that you thought Brian was great! If you have any additional questions about your repair just let us know. Thanks and have a good day! -The Fred's Team
Excellent Service
Kirsten - Avon, OH
Professional, courteous. I will call Fred’s Appliance again for service.
Great Service
Tina - Kent, OH
Service
Mark - North Olmsted, OH
Service was excellent
woo
Roger - Cleveland, OH
Linda
Linda - Mayfield Heights, OH
Awesome
Great service! Good price!
Lee - Rocky River, OH
Sue
Susan - Fairview Park, OH
He was very friendly, very very knowledgeable, and very respectful. Or his mask and booties, I was so impressed! Thank you
Leo - Madison, OH
Awesome
Dan
Daniel - Mentor, OH
Jeff is a great repair expert and I know who ever has him as their repair expert will be very satisfied with his abilities. Great personality!
Amazing service
Tara - Avon Lake, OH
Gabriel was great as well as the other technician. They were prompt, friendly, and did a great job! I highly recommend Fred’s!!
David was great
David - North Olmsted, OH
David was great. He knew exactly what needed done and accomplished it. He is a great representation on Fred's appliance.The only concern I have is the price. I think it was well overpriced and I probably wouldn't use the company again for that reason.
Response from Fred's Appliance Service:
Hi David, Thanks for dropping us a line! We know it's never fun to have to pay for unexpected appliance repairs. We frequently re-evaluate our pricing structure to ensure that it's within industry standards and allows us to provide stellar service. We will certainly consider your review during our next evaluation. We are so happy to hear that your technician was a great representation of our company and provided quick and efficient service! Thank you! The Fred's Team
Terrific
Brenda - North Royalton, OH
Once again, Corina was a god send. Diagnosed the problem and set about fixing it. She is one of the best I’ve encountered over the years. Extremely knowledgeable, professional and personable.
Gabriel and the young lady assisting
Jean - Avon Lake, OH
I just found this survey in a spam file. Gabriel and his assistant were most helpful and personable.
Jason was wonderful
Tom - South Euclid, OH
Great Service
Phenomenal service
Steve - Westlake, OH
Stephen
Stephen W. and Mary Beth - Rocky River, OH
Carina was our repair person for the second time (1st was last year when our brand new fridge needed repairs after 3 mid. ). She is very professional and knowledgeable about the products she is servicing. She was able to answer questions about the appliance and offer helpful hints in proper care for it as well.
Always great sevice.
Gregory - Painesville, OH
Joe is an excellent technician. Friendly, knowledgeable, and competent.
Great Service
Christine - Mentor, OH
Prompt, explained, friendly, and issue is fixed. Thanks to Jason!
Frost problem in freezer
John - Painesville, OH
Problem resolved. Root cause not explained.
Brian - Avon, OH
The washer’s heating cycle at the end of the washing cycle is now working as expected, which is what we expected from the service visit. However, the receipt shows an error code from a diagnostic test was returned (F7-1), that the error code was deleted/cleared, and that the power was reset. After these steps, the issue could not be recreated. Grateful the problem was resolved and our dishes are being dried, as expected, as a result of the actions taken. But instead of being told there was an error code (as opposed to seeing it on the receipt), or educated on what that error means, or what might trigger the error and how to avoid it in the future, I was told there was no blower in my dishwasher (an irrelevant piece of information, since the dishes had been hot and dry before the issue, and that their not getting dry with no feeling of heat when the cycle was complete triggered our service call) and that we should run hot water to our faucet before running the washer. Again, at the end of the day, the problem was resolved and the dishes are getting dried again, and that’s most important. I’m just left with a disconnect as to what the actual cause of the problem was. Other than that, Gabriel and his coworker were both very professional and courteous. They both wore masks during visit, which we greatly appreciated during this pandemic, and cleaned up after themselves, and reassembled the bottom of the washer.
Response from Fred's Appliance Service:
Hi Brian, We apologize that we were not clear when we were in your home! Sometimes computers will display error codes even though the computer or control has not failed. A reboot of the system may clear the codes and allow the unit to function properly again. We are glad this was the quick fix for your unit! If you have any issues, do not hesitate to reach out to our team and we will send a technician out to get you taken care of! Thank you! The Fred's Team
Great service
Anne - Perry, OH
Jeff was courteous and informative; very knowledgeable about what the problem was/is. Took the time to explain and showed me why I was having a problem.
Kristen
Kristen - Bay Village, OH
Great Service! I request Gabriel all the time!
Carmen
Carmen - North Olmsted, OH
David is a great representative for Fred’s Appliances. On time, solved the problem, very polite and COVID-19 PPE prepared.
Corina was a spectacular technician
Sheri - Rocky River, OH
Great service
Jerilyn - Avon Lake, OH
Jen
James - Middleburg Heights, OH
James was professional, competent, and courteous when he repaired my Kitchen Aid refrigerator. I would happily have him to my home again.
Super nice
Rawda - Middleburg Heights, OH
David was such a nice, helpful, and polite person to work with! Very respectful and down to earth!
Cindy
Brian - Conneaut, OH
Fast, great service!
Kelly - Aurora, OH
Great service
Chris - University Heights, OH
was able to service my 15 year old dishwasher by cleaning out the pump and grinder and it’s back to working just fine!
Awesome job on a shitty product
Victor - Cleveland, OH
I think the tech is awesome and Maytag is a Shit product. He fixed the problem no issues, quick as hell to boot. This guy deserves a raise for working with such shit such as Maytag.
Service call
Gail - Lyndhurst, OH
Satisfactory
Pat
Patrick - Avon Lake, OH
Everything was excellent, Until the end. And they try to add a $98 service charge. When KitchenAid told me clearly there will be no charges. And he gave me a special number because it was covered under a recall notice. It just makes me wonder if they’re doing it to everybody that KitchenAid sends their business. I would have called KitchenAid and advised him of my service. But you were looking at a 30 minute wait before you get a customer service rep.
Response from Fred's Appliance Service:
Hi Pat! Thanks for sharing your feedback with us. Traditionally yes we do have a trip and diagnostic fee for the technician to come to your home and diagnose your appliance. We were not given the details of what was covered until the technician was at your home. We apologize for any confusion with cost, however, we are happy to hear that overall you were satisfied with your visit. If you have any additional questions or concerns with your repair just let us know. Thanks and have a good day! -The Fred's Team
recipient
Joan - Cleveland Heights, OH
pricing.not applicable, still under warranty
Jim
Madison - Lorain, OH
great service friendly honest techs
Janet
Jan - Lorain, OH
Excellent service
Bravo Zulu!
SEALS - Willoughby Hills, OH
Icemaker works great.
Good service
Ginger - North Royalton, OH
David's work was satisfactory and neat in his work. Confirmed oven was working properly before leaving. Cleaned up before leaving.
Great Service
Duane - Strongsville, OH
Awesome service
Peter - Bay Village, OH
Stephany
Stephanie - Beachwood, OH
The serviceman was rather snarky. Not pleasant.
Response from Fred's Appliance Service:
Hi Stephany, We appreciate you sharing your experience with us and we apologize that your technician was not pleasant. Our technical supervisor will have a conversation with Dan to help him better navigate his emotions in the future. If you would like to share any additional details, please reach out to us at 888-45-FREDS or service@fredsappliance.com. Have a great weekend! The Fred's Team
Best service and great serviceman!
Lisa - Grand River, OH
Great Service
Lakeia - Cleveland, OH
Great
Corlius - Lyndhurst, OH
Very happy with service
Good and prompt service.
Rosemary - Strongsville, OH
Gabriel, the technician, was very courteous and knowledgeable about the appliance being serviced.
Awesome and Professional Service
Regina - Bedford Heights, OH
GREAT WONDERFUL SPECTACULAR I AM VERY VERY PLEASED
Great and honest
Mohammed - Avon, OH
Had a great experience. Very professional
Deborah
Debra - South Euclid, OH
Dan was prompt and professional
Great service
Susan - Chardon, OH
Very good service
Jackie - Parma, OH
Quick and efficient repair
Eileen - Painesville, OH
My refrigerator was not keeping cold. I filled out a request for service on Sunday, on Monday they called me to schedule an appointment for later that day. The problem was found, the parts were ordered and installed Wednesday. I will use them for all of my repairs. Jason was polite, knowledgeable and wore a mask.
Great
Tim - Painesville, OH
Great job all around
very prompt and friendly
Joan - Olmsted Township, OH
An honest evaluation of the problem, and alternative approaches to deal with it.
Marlene - Bay Village, OH
Great service
Sarah - Shaker Heights, OH
Great Service!
Cynthia - Geneva, OH
Fred's has always given great service and respect when coming to repair in my home. I love the fact they put "shoe booties" on to not bring anything into my home or having to ask them to remove their shoes. The tech is always efficient and on time. I would recommend them to everyone! Thanks for always being there when I need you.
Excellent service
Robert - Sheffield Lake, OH
Good service
Barbara - Mentor, OH
My stove was too old to repair the self-cleaning parts.
Best company
Mr - Moreland Hills, OH
Fred’s appliance is the only company to use for your appliance repairs
Great Service
Zlatko - Cleveland, OH
Great staff very professional
Great service
Frank - Independence, OH
Very careful and pays attention to detail. Courteous and polite
Home owner
Chris - Cleveland Heights, OH
Did a great job
Helpful and knowledgeable
Amy - Lakewood, OH
Very great service from Gabriel!! He takes great pride in his work and he’s a super friendly person.
Excellent service
Amy - Lakewood, OH
Gabriel is a very nice person and knowledgeable about his work. He has a passion for what he does and he does a great job. I’d highly recommend him to anyone!!
goog job, everythings works fine now, new fill value was installed very quickly, thank you.
Steven - Hiram, OH
Washer repair
Gabriella - Westlake, OH
Wonderful service, very knowledgeable service person !
Great service!
Sam - Willoughby, OH
Great always on time communicates well! Very polite
Washing machine
John - Jefferson, OH
Great Service
Dechella - Solon, OH
María was great to deal with. Knowledgeable and helpful
Martin - Avon, OH
María fixed our issues
Very kind Very knowledgeable!
Toshia - Warrensville Heights, OH
Quick service
Jake - Strongsville, OH
Very courteous, quick, clean and efficient.
Unwanted news but I finally have an answer to the problem.
Catherine - Lyndhurst, OH
Response from Fred's Appliance Service:
Hi Catherine! Thank you for sharing your feedback. We apologize for the issues you are experiencing with your refrigerator. We know unexpected repairs are never fun. The technician noted that you are reaching out to Whirlpool to look at replacement options. Should you decide to continue with the repair just let us know so we can order parts and get you taken care of. If you have any questions just let us know. Thanks! -The Fred's Team
John
John - Pymatuning Central, PA
KitchenAid repair
Kay - Solon, OH
Great service and everything works!!
Jennifer - Pepper Pike, OH
Like the fact that Fred’s sends me a text about 15 minutes before my tech arrives
really great service
Anna - Cleveland, OH
Gabriel was awesome. Super knowledgeable and very courteous. He was prompt and thorough. Really pleased with the entire experience.
Sandra
Sandra - Chesterland, OH
Corina was great showed up on time, friendly, wore a mask and shoe covers. Fixed the problem quickly
Great service
Steven - Cleveland, OH
Was on time, efficient and skilled
Excellent service!
Julie - Westlake, OH
Great service
Faye - Lakewood, OH
Great service, friendly repair man
Julia - Parma, OH
Would recommend to others
Great service
Elayna - Shaker Heights, OH
Great service...great humans!
Natalie - Lakewood, OH
It was an easy fix BUT the tech folks took time to educate me and show me how to better care for my dishwasher!
Dave
David - Ashtabula, OH
Great service. Technician very knowledgeable and very friendly. All around great experience
Fast Svs
Eric - Chardon, OH
Corina B was able to identify the problem with my dryer very quickly and had it repaired in 30minutes! Great job Corina, you know your equipment!
Great service
Cheryl - Elyria, OH
Very good work finding out and taking care of what the problem was.
Fire
Tim - Euclid, OH
Jason was great.
Corona was great knowledgeable hard working
Michele - North Ridgeville, OH
Overall I was dissatisfied I lost a lot of work due to incompetence but as I said corina was good
Response from Fred's Appliance Service:
Hi Michele, Thank you for sharing your experience with us! We are sorry to hear that you were dissatisfied and were out of work for the service visits. However, we are happy to hear that Corina was knowledgeable and able to get your unit up and running again! Thank you! The Fred's Team
Great service, nice young man did an excellent job !!
Patty - Parma, OH
Good job
James - Parma, OH
She arrived when promised and took care of the problem with the stove. Offered helpful hints to avoid further problems. Good communication.
Very professional
Nicole - Rocky River, OH
Great repair people!
Melissa - Avon, OH
I was happy with the people that came to my house. The regular guy who covers the area and he was training and she was very nice as well. They were friendly,polite and professional and got the job done!
Cora
Cora - Reminderville, OH
1st time very: - Positive Experience - Service Person -,Brian very polite and. efficient - Timely Clean up - left it spotless
Customer
Renee - Rocky River, OH
Great service!
Great
Darryl - Atwater, OH
He was a very nice and intelligent young man. I'm very pleased with Brian. Thank you
Great fast and friendly service
Rita - Sheffield Lake, OH
Gabriel, our service tech went right to work to resolve our issues. He had the replacement part in within minutes and we could not have been happier.
Great Service
Mike - Strongsville, OH
Dave was very friendly and knowledgeable.
Great service! Problem solved!
Susan - Fairview Park, OH
David was diligent and efficient -and solved the problem.
Washer Repair
Michael - Solon, OH
Fred's was able to come to my location the next day. Brian was able to diagnose the issue and the repair was performed in a friendly and professional manor.
Rude, Excessive billing
Elizabeth - Bentleyville, OH
I posted a review on Yelp
Response from Fred's Appliance Service:
Hi Elizabeth, Thank you for sharing your review on Yelp and Fluid. The technician found that your dishwasher was not draining from debris inside the pump. We charged you the service fee to diagnose this issue and labor to clear the debris. We apologize if you feel that you were excessively billed. The labor that we charge is determined by a flat rate labor guide. This means, regardless of the time it takes your technician to complete the repair, we charge the same amount. We feel that this is the most fair as we wouldn’t want to charge more for a newer technician that might take extra time or less for our most senior technician that did the same job super efficiently. Our labor rates are guaranteed for 90 days and should you experience any issues with this repair over the next three months, we will get you taken care of without an additional labor charge. Thank you! The Fred's Team
Repair of the most "ESSENTIAL" home appliance
Marianne - Parma, OH
Repair was covered under the extended warranty taken out when the washer was purchased. Did not have the part on 1st visit, but a 2nd visit was scheduled that day. Cory explained the part would be shipped to our home.
Richard in Avon Lake
Richard - Avon Lake, OH
Very professional. Knowledgeable. Pleasant personality.
Yay
Dawn - Madison, OH
Jeff was friendly & genius as usual. Fixed our washer in a jiffy & with a fun demeanor. Thank You!
Nice person, but our issue is still unresolved.
Karen - Cleveland Heights, OH
Jason was very nice, and he definitely tried his best to fix the problem. Unfortunately, our appliance still has the same issue that we called about, so we are having someone come out again on Monday.
Response from Fred's Appliance Service:
Hi Karen! Thanks for dropping us a line. We apologize that the issue is not resolved after replacing parts on your washer. Our goal is to get it right the first time around! I see we have you scheduled for Monday to get this taken care of. If you have any questions before your return visit just let us know. Thanks and have a good day! -The Fred's Team
Excellent Technician
David - North Ridgeville, OH
Very professional and kind. Worked hard and got the job done without making a mess. Thank you so much.
Fiorello
Joseph - Gates Mills, OH
Maryann
Maryann - Painesville, OH
Great service...easy to understand what was wrong
Excellent Service
Colleen - Cleveland Heights, OH
Kristen
Kristen - Bay Village, OH
Gabriel did a fantastic job!
Excellent Service
Deborah - Wickliffe, OH
Corina is an exceptional technician, professional, knowledgeable, relates helpful information, friendly demeanor and through. Thank you Corina!
It was great and professional servce.
Angela - Pepper Pike, OH
Professional and efficient service
professional and informative
Caren - Strongsville, OH
Very good service
James - North Royalton, OH
David was very professional and pleasant
Very Good
Doug - Parma Heights, OH
Dave was very nice,polite and good
Great service
Jean - Conneaut, OH
Explained everything and fixed it quickly after parts were sent. Thank you!!!
Professional
Trish - Lakewood, OH
Our tech was on time and did a fantastic job. Extremely professional and responsive to our questions
Joe was very personable and went out of his way to provided me with answers to questions on appliances and was also helpful showing me information abo
Caryn - Ashtabula, OH
Great service
Debra - University Heights, OH
Excellent diagnosis and service
Rick - Conneaut, OH
I called another repair service previously that was closer to my home for the same issue - they had no idea what was happening - this time I called Fred’s when the issue persisted and their repairman had the problem diagnosed and Repaired within 10 minutes! I’ll definitely contact Fred’s for my appliance repair needs in the future
Your service technician was very courteous, professional and he did a thorough job
George - Independence, OH
Your service technician was very courteous, professional and he did a thorough job
Great service
Terry - Geneva, OH
He was fantastic
Stephen - Solon, OH
Service of washing machine
Frederick - Strongsville, OH
I had a problem but it was resolved quickly.
Response from Fred's Appliance Service:
Hi Fredrick! Thanks for sharing your feedback. We do apologize having to make a second trip to your home, but glad the technician was able to run new diagnostics on your machine to make sure everything sounds as it should. If you have any additional questions or concerns about your repair just let us know! Thanks again and have a good day! -The Fred's Team
Serena
Serena - Maple Heights, OH
Great job very Pleasant
Jason was great
Jim - Kirtland, OH
Washer still not fix
Mario - Bedford Heights, OH
Everytime Dan Service guy comes he is trying to run game on saying nothing wrong..But the last time he was here he seen the water under the Washer but couldn't find the leak. Don't send him anymore.
Response from Fred's Appliance Service:
Hi Mario, Thank you for submitting your review. When the technician was in your home, he was unable to duplicate the issue. If you are still experiencing a leak, please reach out to our team at 888-45-FREDS or service@fredsappliance.com so we can work to get this resolved for you! Thank you! The Fred's Team
ReggieJ
Reggie - Lyndhurst, OH
Corina did an excellent job and was very professional!
Great Service
Mike - Brooklyn Heights, OH
Friendly, on time and provided detail of the problem and steps taken to fix. Would recommend to anyone!
Very good service
Richard - Madison, OH
He was very courteous, he took the time to figure out the problem, he was amazing
Michele - Conneaut, OH
He would be my first go to for an appliance technician
Great Service!$
Laura - Strongsville, OH
Cory was very professional and very nice.
Great service
Barbara - Westlake, OH
Quick Response
Marilyn - Berea, OH
The first visit did not solve my refrigerator problem. This can happen. I was happy that Corey returned the day after I called and took care of it.
Response from Fred's Appliance Service:
Hi Marilyn! Thank you for sharing your experience with us. We apologize for the multiple trips to your home. Our goal is to get it right on the first trip. Unfortunately, this was not the case for you. However, we are glad to hear that Corey was able to get your refrigerator taken care of. If you have any questions about your repair please let us know. Thanks and have a good day! -The Fred's Team
Stove Repair
John - Timberlake, OH
Jason was very Professional and Polite
Experience
Stephanie - Maple Heights, OH
The service and experience was expedient, excellent and very thorough Thanks Joe
Top Grade
Sharon - Painesville, OH
On time, polite and great at his job.
Great
Burton - Beachwood, OH
Corina was fantastic and a very good communicator. All employees should be like her. (sent with Gentle Effect)
Whirlpool washer service - Great
Suzanne - Olmsted Falls, OH
Excellent service. Technician was very professional.
Great service
Steve - Mentor, OH
the people on the phone as well as those who came to our apt.were so kind and helpful...I certainly would call them again and again.....
Naomi - Beachwood, OH
It was just good service....the problem was the date and time...it changed a could time...but,it got done and that's what was very important...
Response from Fred's Appliance Service:
Hi Naomi! Thank you so much for sharing your feedback. We do apologize for the scheduling error! We are happy to hear that you felt our team treated you well and Dan was able to get your washer taken care of for you. If you have any questions about your visit please let us know. Thanks again and have a good day! -The Fred's Team
Professional and Helpful
Bradley - Brook Park, OH
Corina did a wonderful job. In addition to fixing our washer, she also gave advice on how better to use our washer.
Fridge the salesperson came out was very nice great services
Kathy - Olmsted Falls, OH
Good
Ken - Broadview Heights, OH
Prompt service
"Barsalonaivi" - Strongsville, OH
Everything went relatively well. Only wished we would have been informed of "optional" parts prior to scheduled service day. Would rather have postponed service until parts arrived. Thank you for you assistance with our appliance.
Response from Fred's Appliance Service:
Hi Barsalonaivi! Thanks for sharing your experience with us! We do apologize for the inconvenience with additional parts. Sometimes our technicians are unable to see all parts that are needed or available until the unit has been thoroughly diagnosed. If you do have any questions about parts that are covered please reach out to Whirlpool per your warranty at 800-253-1301. However, we are pleased to hear that everything else went relatively well. If you do have further questions or concerns about your visit please let us know. Thanks again and enjoy your weekend! -The Fred's Team
Michael
Michael - Seven Hills, OH
Cory was knowledgeable and Professional.
Great service just hope it doesn’t happen again!!!
Henry - Eastlake, OH
On time, courteous, solved the problem.
John - Avon, OH
No issues, nice to have almost real time tracking on the repair schedule. Fixed the problem.
Michael
Mike - Walton Hills, OH
More than pleased
David
Carmen - North Olmsted, OH
David came out twice. He was very professional and looked into the problem immediately. One of the nicest people I’ve had to deal with. He wore his Covid19 mask and kept his distance. I told with I was sorry I couldn’t shake his hand.
Good
Barbara - Moreland Hills, OH
Great service
Julie - Aurora, OH
Microwave repair.
George - Cleveland, OH
Cory did a good job.
Thanks
Melissa - Atwater, OH
Still not working
Marilyn - Berea, OH
The service was prompt and the technician polite. However, my refrigerator is still not working right. It remains to be seen whether it's taken care of.
Response from Fred's Appliance Service:
Hi Marilyn! Thanks for your feedback and we apologize that the issue with your refrigerator is still not resolved. It looks like we have you back on schedule for tomorrow morning. If you have any questions about your return visit beforehand just let us know. Thanks and have a good day! -The Fred's Team
Great service!
Audra - Westlake, OH
David R. was a very nice and very knowledgeable tech. I am so happy that he was the service tech that fixed out frig! Aside for really knowing his stuff- he was a pleasure to talk to as well!
Jane
Jim - Bay Village, OH
Great
Refrigerator Leveling
Matthew - Westlake, OH
The Technician arrived on time, was very friendly and professional. The warranty repair to level the refrigerator was well done.
Great Service
Jeffrey - Richmond Heights, OH
This was my first using Fred's Appliance Repair. Jason was the technician that completed the work. He was timely and very professional.
Great service
Deb - Berea, OH
Dryer was fixed by Corina. She was knowledgeable and professional. Have been using Fred’s appliance repair for a few years for all our appliances. Nothing but great things to say about their services
Great service
Sally - Lakewood, OH
Fred’s has now serviced our whirlpool appliances several time. The follow up, knowledgeable technician and service is top notch. If you need an appliance repair I suggest contacting Fred’s.
Great service and very professional
Joe - Mentor, OH
Great service and very professional
Great scheduling and tracking of service orders. Made it easy to know when the tech would arrive.
Kathy - Cleveland, OH
Great customer service
Patrick - Avon Lake, OH
Techs arrived on time and were very knowledgeable. They listened to what was going on with the freezer and was able to diagnose and fix the issue. They had the necessary part on the truck.
Fred's Appliance Experience
Steve - University Heights, OH
The entire experience with Fred's Appliance was exceptionally good. I found them online. While I was reviewing their website they began messaging me. They took all the information they needed through messaging and set up a time for the service. The technician arrived on time, was quick and through. He determined that the controller needed to be replaced.
Microwave service
Cathy - Cleveland, OH
Excellent job!
Polite, Courteous, Informative
Collette - Streetsboro, OH
Brian was so polite, courteous and very informative.
Great service
Bill - Painesville, OH
Corina is always prompt and efficient. Great service!
Great service
Alan - Westlake, OH
Team was excellent - professional and thorough
Good
John - Rocky River, OH
Forristell
Joyce - North Ridgeville, OH
It was professional and the serviceman was held up at another job and I was informed of that and provided an update
Response from Fred's Appliance Service:
Hi Joyce, Thank you for sharing your experience with us! We apologize that your technician was running a bit behind. However, we are happy to hear that we were able to keep you informed and that he was professional! Have a great week! The Fred's Team
Deb
Deborah - Avon, OH
Excellent service!
Good service
Susan - Solon, OH
Brian was very efficient and fixed the dishwasher issue
A+ rating!
Kirsten - Bay Village, OH
Kristen
Kristen - Bay Village, OH
Great Service!!
Corina
Yvette - Maple Heights, OH
She did a wonderful job, thank you
Juan
Juan - Lorain, OH
Great Service. Gabriel clearly explained the issue with my appliance
Appreciate the Service Techs
Pamela - Avon Lake, OH
Wonderful service and I appreciated the kind personalities as well.
I couldn't have been anymore pleased with everything. I will highly recommend your services to anyone
Anita - Mentor, OH
Good service, great communication
John - Kirtland, OH
Great and prompt service
George - Amherst, OH
Very professional and knowledgeable crew!!
Great Customer Service!!
Josephine - Strongsville, OH
Corina was on time and very knowledgeable! Had my microwave working in no time!! I would definitely recommend this company!
Great service
Dave - Bay Village, OH
Very satisfied
Maryann - Brecksville, OH
Wonderful service!
Professional and knowledgeable
Rose - Chagrin Falls, OH
Brian M.
RANGE WHIRLPOOL WMH310117HZ2 "Cc light stays on Found relay stuck closed Needs main control ; ordrng 1 W10892389 (cntrl-elec), used 1 SHIPPING (shipping and handling) from stock"
Brian M.
WASHER WHIRLPOOL WFW70HEBW0 "Cc unit just pumping Found pressure sensor intermittently working Needs pressure sensor ; ordrng 1 WPW10448876 (switch-wl), used 1 SHIPPING (shipping and handling) from stock"
Dan H.
RANGE MAYTAG MGR6600FZ1 "Customer complaint that oven is not lighting every time, installed new igniter Barnes from truck stock, added extra ground to bake burner, advised customer to monitor"
Brian M.
WASHER WHIRLPOOL WTW4815EW1 Cc unit not going through cycles Found lid lock not working properly Replaced using truck stock Ran auto test and calibration OP Test Ok ; used 1 W11307244 (DOOR LOCK) from stock
David R.
REFRIGERATOR KITCHENAID KRMF706ESS01 Replaced parts. Tested. Good. Op test ok
Joe O.
DISHWASHER WHIRLPOOL GU2275XTVY0 Customer states they never received the part. Re ordereing bi-metal; ordrng 1 W10258275 (bi-metal)
David R.
REFRIGERATOR KITCHENAID KBFN402EPA02 "Same compliant, Icemaker not working. Again found bail arm in off position. Turned on, within 5 mins, Icemaker cycled out ice and called for water. If happens again would order Icemaker, maybe its getting stuck. As of now everything test good. Op test ok"
Jason N.
DRYER WHIRLPOOL WED4800XQ0 Installed timer. Ran op test on timed dry and auto dry functions. Good heat on both options. Op test good.
Brian M.
WASHER MAYTAG MVW7230HW0 Customer had questions about usage Answered customer questions Ran auto test OP Test Ok
Gabriel P.
REFRIGERATOR KITCHENAID KSF26C6XYY04 "Replace icemaker then ran fill test,opt test ok"
Dan H.
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 "Customer complaint of loud rattling noise, compressor and condenser fan are running, evaporator fan is running, no unusual noises heard, unit is operating as designed"
Corey L.
DRYER ELECTROLUX EIMED55IIW0 "Customer complaint dryer not working says e64 a few minutes after starting, confirmed e64 element open, popped up on display within the first 100 seconds of starting timed dry, found vent bent as unit is too close to wall and vent is not straight to wall from unit, advised customer to get a low profile vent attachment to prevent this from reoccurring, customer had the element already replaced a few years ago; ordrng 1 134792700 (heater), used 1 SHIPPING (shipping and handling) from stock"
Joe O.
REFRIGERATOR WHIRLPOOL WRF560SMHW00 Installed door. Op test ok
David R.
MICROWAVE GE JVM7195SK2SS "Cc humming noise, food will heat up on its own if door is closed. Tested, sounds like magnetron is running when power is on to unit. Control board relay is stuck open. Gave estimate to customer customer, customer paid SVC, do not order the parts. ; ordrng 1 WB56X26813 (control panel asm ss), used 1 SHIPPING (shipping and handling) from stock"
Joe O.
WASHER WHIRLPOOL WTW5000DW2 Cc: will not cycleFound error code f2e1(stuck key). Ran auto test. Ran normal cycle. Ran calibration. Could not duplicate issue. Op test ok
Brian M.
DISHWASHER KITCHENAID KUDS30IXBL8 Installed plastic door to watch for leaks Found right away unit was over suds with no added soap Cleaned suds out of dishwasher Ran dishwasher for about 20 min with clear door installed could not find a leak Submitted results to whirlpool using service matters
Jason N.
RANGE JENN-AIR JDS9860CDW01 "Cc unit oven not holding temps.Ran bake test to 350, preheat cancelled out by itself after 5 min. Reran bake test, preheated to 350 degrees, then unit cancelled out after about 10 min. Ran diagnostics, found code 1c2c for keypad membrane failure, in history in all entries. Called wp techline, Dave, replace keypad console.; ordrng 1 W10236214 (panl-cntrl25104), used 1 SHIPPING (shipping and handling) from stock"
Jason N.
WASHER WHIRLPOOL WTW4800XQ0 Installed suspension springs. Ran auto test and calibration. Op test good.
Joe O.
DISHWASHER WHIRLPOOL IUD9500WX3 "Cc: not working, flashing lights on uiFound ui ribbon cable has silver migration, found switch on ui is rusted. Tech sheet states to resistance check connections in power up circuit. Needs ui and ribbon cable. Advised customer could also need controlCustomer does not want to repair at this time"
Brian M.
REFRIGERATOR WHIRLPOOL KRFF507HPS00 Cc freezer led out Replaced using back stock OP Test Ok ; used 1 W11462342 (Led) from stock
Dan H.
REFRIGERATOR GE ZIF36NMARH "Customer complaint that unit is not cooling, temp at 65 degrees, found evaporator frozen solid, defrost heater and thermostat are good, unit needs new defrost timer, ; ordrng 1 WR9X502 (Defrost timer), used 1 SHIPPING (shipping and handling) from stock"
Dan H.
REFRIGERATOR JENN-AIR JS42PPDUDE01 "Customer complaint that some lights are not working, confirmed, found freezer section light out, installed new led light , op test good , proof of purchase shows unit was not delivered until 4/3/19; used 1 W11462342 (Led module) from stock"
Brian M.
WASHER WHIRLPOOL WTW4816FW2 Cc water not entering Found inlet screens packed with sediment Cleaned screens Ran auto test and calibration OP Test Ok
Corey L.
WASHER WHIRLPOOL WTW7000DW4 "Customer complaint washer not working, was able to get a cycle started holding each button for a second, ran diagnostics no faults, tested outlet and found when moving the lead slightly on ground meter was jumping to about 200-300 volts, advised customer have outlet replaced, customer will have outlet replaced, ordering control and console; ordrng 1 W11106748 (console) and 1 W11182871 (cntrl-elec)"
Corey L.
DISHWASHER WHIRLPOOL ???? "Model number is scratched off, Customer complaint dishes are not coming clean glassware has streaks, ran svc test, sensors passed, drain hose installed correctly, advised customer to use hot water in sink until hot before starting cycle, and use vinegar or dw cleaner to clean, found rinse aid full but set to 2, moved to max 6, unit is operating as designed"
Corey L.
DRYER MAYTAG MED6230RHW "Customer complaint dryer not drying almost at all, ran diagnostics no errors, noticed customer has foil style vent, advised this is a potential fire hazard and should be replaced with a semi solid or solid rigid metal style vent, found no airflow to outside but good airflow from behind unit, found screen outside installed upside down holding flap shut preventing air and moisture from escaping, corrected, unit is operating as designed"
Gabriel P.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Found unit unplug when arrive I plug in in about 15 to 20 minutes unit cool start to dropping advise lowes to monitor it one day cooling is working for but seems unit was unplug I wont be able to diagnose it any further,opt test ok"
Gabriel P.
DISHWASHER MAYTAG MDB7600AWB "Found no issue with unit,opt test ok"
Corey L.
WASHER MAYTAG MVWC400XW3 "Customer complaint of loud churning sound when starting to spin, confirmed, found pulley on motor shaft skipping causing the squeaking until it gets to almost full spin, motor is discontinued, left quote for if our parts department somehow is able to locate the part W10363173, left part number for cust to search for part; used 1 SHIPPING (shipping and handling) from stock"
Jason N.
WASHER MAYTAG MVWB855DC2 "Cc unit not powering onAble to run diagnostics, found code f6e2 for UI cannot hear ACU communication error. Unit needs main board and console. Customer not repairing at this time. Estimate only."
Joe O.
REFRIGERATOR WHIRLPOOL WRF989SDAM02 "Cc: needs evap coilFound ff evap broken at bend, compressor does not have enough to put a process stub on. Needs ff evap, compressor and drier.Customer is going to talk to whirlpool to get concessions."
Joe O.
REFRIGERATOR MAYTAG MRT118FFFZ06 Cc: clicking noiseFound noise is coming from r134a running through evaporator. Advised customer this is a normal noise. Op test ok
Dan H.
REFRIGERATOR GE ZISB42DCA "Customer complaint that unit is not cooling properly, compressor and Yoder loop extremely hot, found condenser clogged, cleared , advised customer to monitor"
Brian M.
FREEZER MAYTAG MZF34X20DW03 Cc unit not cooling Found no frost pattern on evap compressor is extremely hot Found compressor running at .72 amps Needs sealed system repair Compressor evap and filter drier ; ordrng 1 W10858281 (evaporator) and 1 W10750851 (compressor) and 1 WPW10143759 (dryer)
Jeff M.
REFRIGERATOR WHIRLPOOL ED2KHAXVB01 "Icemaker is broken still functions but a piece is broken off of it. The filter head assembly is leaking; ordrng 1 WPW10121138 (housing) and 1 WPW10190961 (icemaker), used 1 SHIPPING (shipping and handling) from stock"
Jason N.
WASHER WHIRLPOOL WFW5620HW0 "Could not install main control. ACU is different then original, missing a connector and 2 relays on the board. Need to reorder acu main control. Unit would not power on when we arrived. Found service pointer for non responsive unit. Replace ACU. Office to reschedule again with 2nd tech.; ordrng 1 W11322879 (cntrl-elec)"
Brian M.
WASHER WHIRLPOOL MVW6230HW0 Outer shell damaged and feet broken ; ordrng 1 W10676680 (cabinet) and 1 W11213957 (feet-lvlng)
Corina B.
REFRIGERATOR KITCHENAID KRSC703HPS00 "CC that there is frost in the ff section. Found the ff evap frosting. The evap cover is cracked. Will need a fan, thermistor, cover and the main control.; ordrng 1 W11098695 (Fan) and 1 W11172798 (Control) and 1 WPW10387382 (Evap cover), used 1 WPW10384183 (Thermistor) from stock"
Jeff M.
WASHER WHIRLPOOL WTW4950XW2 "The bearings in the machine are worn out need replaced estimate only; ordrng 1 W11132267 (gearcase), used 1 SHIPPING (shipping and handling) from stock"
Jason N.
OTR MICROWAVE WHIRLPOOL WML75011HZ8 "Cc unit door not opening Confirmed pressing door open button will not open the door, the control is sending the signal. Motor humming inside for door opening mechanism, can manually pop open mechanism, and unit mechanism will reset back to close. Trying again to open results in the same behavior, unit needs door opening mechanism/interlock assembly. Parts break down shows part is not valid. Talked to BJ, will have to research for correct part. ; ordrng 1 W11474649"
Dan H.
COOKTOP ELE KITCHENAID KCGS956ESS02 "Customer complaint that right front burner does not light, found burner caps improperly installed, corrected, op test good ; saved tckt"
Dan H.
REFRIGERATOR WHIRLPOOL WRT519SZDW02 "Customer complaint that unit is not cooling properly, fresh food section temperature at 41 degrees, freezer section temperature at 18 degrees, evaporator fan is running, good frost pattern on evaporator, compressor and condenser fan are running, thermistors test good, unit needs new control; ordrng 1 W11353813 (CNTRL), used 1 SHIPPING (shipping and handling) from stock"
Jason N.
WASHER MAYTAG MVWB835DW3 "Cc unit not powering onPlugged in unit, able to run diagnostics, found code f6e2 for UI cannot hear acu. Unit needs acu and Ui console. ; ordrng 1 W11112656 (console) and 1 W11170706 (cntrl-elec)"
David R.
DISHWASHER MAYTAG MDB8989SHZ0 "Cc lights blinking, options turning on by themselves, not finishing cycle, also said unit working one time and after that was messing up. Ran through diagnostics, gave door latch error code. Diagnostics, all components working. Nothing out of the ordinary. Took apart and looked at control. From symptoms, ordering control, panel and latch.; ordrng 1 W11225084 (cntrl-elec) and 1 W11403919 (PANEL ) and 1 WPW10653840 (door latch)"
Corina B.
REFRIGERATOR WHIRLPOOL KFXS25RYMS0 CC that the unit is leaking. Found a crack in the drain pan. Will need a new drain pan. ; ordrng 1 WPW10655368 (Drain pan)
David R.
RANGE MAYTAG MGR6772BDW "Cc top oven not baking. Found cracked ignitor. Replaced from t/s, tested, good. Op test ok; used 1 12400035 (IGNITER) from stock"
Corina B.
REFRIGERATOR KITCHENAID KRSF705HPS00 CC that the unit is not cooling. Unit has been plugged in for 4 days. Ff 34* Fz 0*. Good frost pattern on the evap. Working as designed. Optest ok.
Dan H.
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Installed new ice maker , op test good"
David R.
DRYER WHIRLPOOL WED49STBW1 "Replaced parts. Felt around, didnt feel any sharp surfaces. Good. Op test ok"
Brian M.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Cc unit keeps frosting up Found evap completely frosted up ran forced defrost unit will not go into defrost board boots me out Needs control and power board and bimetal ; ordrng 1 W11449066 (Bi metal) and 1 W11130216 (cntrl-elec) and 1 W11089236 (cntrl-elec)
Brian M.
RANGE HOOD JENN-AIR JXD7036YS3 Installed blower OP Test Ok ; used 1 SHIPPING (shipping and handling) from stock
David R.
WASHER MAYTAG MVWB765FW3 "Cc unit not working, wasnt, customer said F6E2 error code. Communication code. Ordering control and panel. ***place on cancellation list ; ordrng 1 W11135391 (console) and 1 W11195970 (cntrl-elec)"
Dan H.
DRYER WHIRLPOOL LEQ9030PQ0 "Installed new door switch, op test good"
Corey L.
WASHER MAYTAG MAH7500AWW "Customer complaint washer not finishing in spin says unbalanced almost every load, confirmed started spin max extract, writhing 5 minutes unit faulted unbalanced with an empty load, found struts very bouncy, struts failed, strut kit 22001988 no longer available, unable to repair, left customer with part number to see if they can locate a part"
David R.
DISHWASHER KITCHENAID KUDC03IVWH2 Replaced parts. Tested. Good. Op test ok
David R.
REFRIGERATOR WHIRLPOOL WRT311FZDW01 "Doors damaged. Ordering doors, hinges. ; ordrng 1 LW10599407 (dor-fip) and 1 LW10599407 (dor-fip) and 1 W11178521 (nameplate) and 1 WP2183852 (shim) and 1 WP2213360 (cover) and 1 WP2254618 (hinge-door) and 2 WP487576 (washer)s and 2 WP489467 (washer)s and 3 WP489497 (screw)s"
Gabriel P.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Found power core connector next to compressor disconnected, I left inside a bottle of water well connect it back up senior tech corina inspected and is cooling ,opt test ok"
Brian M.
REFRIGERATOR AMANA AFI2538AEB Cc unit not cooling Found compressor not running but also had a 3 and 1 start device installed Hooked up compressor test compressor will not run Needs compressor and filter drier ; ordrng 1 W10160407 (compressor)
Corey L.
WASHER WHIRLPOOL NTW4611BQ1 "Customer complaint washer wobbles like out of balance, confirmed, found suspension bouncing heavy, unit needs suspension kit; ordrng 1 W10780045 (suspension), used 1 SHIPPING (shipping and handling) from stock"
Corina B.
DISHWASHER WHIRLPOOL WDF590SAJM0 "CC that the unit is leaking. Found the upper rail is broken and the rack the wheels are broken on the right side, the middle rack is missing the stops. Will need the stops, rails and rack. ; ordrng 1 W10914507 (RT rail) and 1 W10913628 (Lf rail) and 1 W11027154 (Rack) and 4 WP8565925 (Stops)s"
Jeff M.
OTR MICROWAVE WHIRLPOOL WMH53521HZ0 The GFI was tripped I reset the GFI tested good
Corey L.
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Customer complaint detergent door broken, confirmed, replaced dispenser with part sent, op test no good, leaking past gasket on dispenser even though is securely installed, ordering new dispenser; ordrng 1 WPW10671905 (deterg disp asm)"
Jeff M.
REFRIGERATOR WHIRLPOOL WRT311FZDW Installed new part unit tested good
David R.
REFRIGERATOR WHIRLPOOL WRT318FZDW06 "Bottom door damaged, ordering out; ordrng 1 LW10636410 (dor-fip)"
Jeff M.
WASHER MAYTAG MVW6230HW Installed new part unit tested good
Jeff M.
REFRIGERATOR WHIRLPOOL GX5FHTXVY04 Installed new part unit tested good
Dan H.
DRYER MAYTAG MEDB835DW4 "Customer complaint that unit keeps tripping the circuit breaker and now shows error does, ran diagnostics found f4e1(heater 1 failure or connector problem), unit is only receiving 120vac from supply, advised customer that they need an electrician to correct power supply"
Corina B.
WASHER WHIRLPOOL WTW7500GC0 CC that the unit does not start. Found the lid is broken. Will need a new lid and hinges. ; ordrng 1 W11130236 (Lid) and 1 WP8563965 (Hinge) and 1 WP8572974 (Hinge) and 4 W11404293 (Screw)s
Dan H.
REFRIGERATOR KITCHENAID KBFS25EWMS5 "Performed nitrogen test no external leaks found, unit has internal leak, called whirlpool techline spoke to Adrian, unit cannot be repaired."
Dan H.
LAUNDRY CENTER WHIRLPOOL WED5000DW2 "Customer complaint that unit was not working but now it is, found terminals inside outlet loose causing intermittent power interruption, advised customer that they need an electrician to correct power supply , unit is operating as designed"
Jason N.
REFRIGERATOR FRIGIDAIRE FCGM181RQBB "Cc unit not defrosting, freezing Found unit reading approx 50 degrees, back of unit evap cover frosted over. Set defrost timer for defrost, timer not powering on heater circuit. Unit needs defrost timer. ; ordrng 1 5304518034 (DEFROST TIMER2841), used 1 SHIPPING (shipping and handling) from stock"
Gabriel P.
WASHER WHIRLPOOL WFW75HEFW0 "Found error code f6e3 and f6e2 lost communication giving estimate customer will not repair ; ordrng 1 W10911021 (panel-cntl) and 1 W11201274 (cntrl-elec), used 1 SHIPPING (shipping and handling) from stock"
Gabriel P.
WASHER WHIRLPOOL WTW5000DW3 Found error code f8e1 long fill no fill check water valves pass I believe drain hose was probably set in the floor but unit working as design
Gabriel P.
MICROWAVE WHIRLPOOL WMH32519HZ5 "There is a sawder joint loose on control,will need control and interlock ; ordrng 1 W11244490 (interlock) and 1 W11342846 (CONTROL )"
Corina B.
REFRIGERATOR WHIRLPOOL WRT541SZDW00 CC that the ff is not cooling. Found the liner and the frame splitting. Took pictures. Called t/l Leon unit is non repairable
Jeff M.
WASHER MAYTAG MVWC565FW I ran a cycle I did not hear any abnormal noises the machine sounded normal
Corey L.
REFRIGERATOR FRIGIDAIRE FRT18G4AWA "Customer complaint water leaking still on fridge floor under drawers but is way better than it was, confirmed, found bottom ff door gasket torn in several places on bottom causing excessive moisture build up in unit, unit needs ff door gasket; ordrng 1 241872513 (gasket), used 1 SHIPPING (shipping and handling) from stock"
Jeff M.
REFRIGERATOR WHIRLPOOL MFI2269VEB8 Upon arrival I checked the fans the fans are running a check the temp sensor in the fridge and out to 8K which is roughly 80° which makes sense because its not cooling. After I got done checking everything and plugged everything back in dampener open the fan turned on and start pumping cold air unit appears to be working now.
Brian M.
WASHER MAYTAG MVWB865GW0 Cc unit not powering on Found UI and control dead Unit getting proper voltage but control not sending power ; ordrng 1 W11135391 (console) and 1 W11162440 (cntrl-elec)
Corey L.
REFRIGERATOR KITCHENAID KBFO42FTX06 "Customer complaint water leaking on to floor in front of freezer, confirmed, found sheet of ice on frz floor and drain clogged, quoted to clear ice and attempt drain clear from in frz and quoted second tech if we have to access drain tube behind unit, ok, cleared ice, was able to clear clog through top, op test good"
Jason N.
REFRIGERATOR WHIRLPOOL WRS315SDHZ "Cc unit water line defectiveChecked all physical connections, lines and valves. Could not run a dispense or leak test on connections, no water connections available. Unit physically checks good."
Jason N.
REFRIGERATOR GE GFE29HSDESS "Cc unit middle warm section warmConfirmed ff section reading 57-59 degrees, freezer at 2. Found ff evap cover with some frost. Ran diagnostics, ran test 92 for defrost heater. Defrost heater turned on, feedback temps rising. Defrost circuit tested good. Ran ff evap fan test, fan did not turn on. Checked voltage to fan, good at 14.2v dc constant, and 4.2 v to 3.7v dc for signal voltages. Unit needs ff evap fan. ; ordrng 1 WR60X26866 (fan dc ff evap6419), used 1 SHIPPING (shipping and handling) from stock"
Corey L.
DISHWASHER WHIRLPOOL WDF520PADB7 "Customer complaint dw leaking from under sink and underneath, ran diagnostics found f6e1 low water, found unit missing 8269144a drain hose to house drain, bypassing loop on side bracket of unit, installed drain hose and drain loops under sink and on unit, hose was not fully seated on disposal causing leak under sink, corrected when adding drain, found a good amount of suds almost filling whole bottom after a full test cycle, advised to run two cups of vinegar on corners of lower rack on hi temp and repeat to rid of suds, also installed missing upper rack stop wpw1008261, both parts from ts surplus please restock, raised feet to level, op test good; used 1 8269144a (DRAIN LOOP PLZ RESTOCK), and 1 wpw1008261 (STOP PLZ RESTOCK) from stock"
David R.
WASH/DRY COMBO FRIGIDAIRE FFLG3911QW0 "Replaced door switch. Tested. Good, op test ok"
Jason N.
N/A N/A WDT710PAYM0 "Cc unit door not closingFound left side of door pulled off hinge pin. Reinstalled door onto hinge pin, closed up gap in hinge. Door closing and opening normally. Ran wash test and cancel drain. Op test good."
David R.
DISHWASHER FRIGIDAIRE FGHD2472PF0A "Cc unit not draining. Found some debris stuck in drain hose. Removed, cleared. Tested. Good. Op test ok"
Gabriel P.
MICROWAVE WHIRLPOOL WMH31017HW3 "Replace door whirlpool send,opt test ok"
Brian M.
DRYER WHIRLPOOL WED4900XW0 Cc unit not working Found thermal fuse open Replaced thermal fuse using truck stock OP Test Ok ; used 1 3392519 (
Corina B.
REFRIGERATOR KITCHENAID KRFC302ESS00 CC that there is frost in the freezer. Found the left side of the gasket not touching the frame. Steamed out the freezer. The rails were not lining up correctly. Adjusted the rails to be correct on both side. Advised cust to pull the freezer drawer from the middle and close in the middle. Optest ok.
Gabriel P.
REFRIGERATOR KENMORE 596.7238341 "Replace control and motor fan ,opt test ok"
Corina B.
DISHWASHER WHIRLPOOL WDF520PADM7 CC that the unit does not work. Door closing properly. Working as designed. Optest ok.
Corey L.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Installed new deli drawer, control and deli harness, op test good, took core for return"
Jason N.
REFRIGERATOR WHIRLPOOL WRF532SMHB01 "Cc unit freezing product in ff sectionCust stated food near rear of unit on frost 2 shelves will freeze. Found unit stuffed with product on all shelves, no room for air circulation. Advised customer to rearrange product so that rear damper opening is not being blocked. Ran diagnostics, thermistors in ff and freezer checked good. Damper operation test good. Unit is operating as designed."
Dan H.
WASHER WHIRLPOOL WTW4816FW2 "Customer complaint that unit is not spinning and making a clicking noise , ran diagnostics found f5e3(lid lock fault) and f5e2(lid switch fault) error codes, lid switch is not reading correct ohms, installed new lid lock , op test good ; used 1 W11307244 (Lid lock) from stock"
Brian M.
DISHWASHER KENMORE 66514753N510 Cc unit not washing Found unit not able to drain Removed drain pump found plastic blocking flow Removed debris Ran test cycle OP Test Ok
Corina B.
REFRIGERATOR WHIRLPOOL WRF532SMBM00 The serial does not match the on we were given. Advised cust to call rent a center with the correct serial. Unit will need the mullion rail.
Jason N.
DISHWASHER WHIRLPOOL WDF520PADM7 "Cc unit not drying dishesRan diagnostics, no codes stored, ran diagnostics cycle in entirety. Heater turned on, no codes at end, all functions passed. Advised customer to use rinse aid and have the heat dry option turned on. Because this unit is a plastic tub, inner tub will most likely be wet at end of cycle. Unit is working as designed."
Gabriel P.
DRYER WHIRLPOOL WED49STBW0 "Roller bearings were bad replace dryer kit out from t/# ,opt test ok ; used 1 4392065 (DRYER REPAIR KIT), and 1 SENIORDISCOUNT (senior discount) from stock"
Dan H.
OTR MICROWAVE WHIRLPOOL WMH31017HZ3 "Installed new magnetron , op test good"
Corey L.
DRYER MAYTAG MDE6460AYW "Customer complaint dryer not completing on any cycle besides timed, vent is clear to outside, rep over front panel and found rubber gasket from screen shroud to blower housing had been knocked out of position not allowing moisture to escape unit, was able to simply place back into position, informed customer to be careful when vacuuming out lint screen housing"
David R.
REFRIGERATOR KITCHENAID KRFC704FPS03 Replaced parts. Tested. Multiple times. Good. Op test ok
Gabriel P.
WASHER WHIRLPOOL WTW5000DW3 Found error f8e1 long fill no fill also found drain hose kink not allowing to drain correct issue opt test ok
Corina B.
CC that the unit does not start or finish a cycle. Found the hot and cold water valve are reversed. The cold water valve is not opening up. Replaced the valve from t/s. Optest ok. ; used 1 W11210459 (Water valve) from stock, Job Cmpltd.
Brian M.
REFRIGERATOR KITCHENAID KRFF300EBL00 Cc of ice build up in freezer, drain tube covered needs drain tube ; ordrng 1 W11190084 (tube-drain)
Jeff M.
WASHER MAYTAG MHW5630HW0 The part arrived defective needs re-ordered; schdld next appmnt for 9/18 FRI 8-12
David R.
DISHWASHER MAYTAG MDB4949SHZ0 "Cc not finishing cycles, will cancel out cycle for the first 2-4 tries and then will complete only one, customer says it doesnt take one for unit to cancel the cycle. No error codes. Hooked up meter to check power while running, good, checked all previous work, good. So far diagnostics passed all the way through. Ran a Rinse cycle, went all the way through. Then ran a normal cycle. Shut off within 2 mins. Pump motor gas a louder than usual noise. . Ordering parts.***customer will call office to reschedule ; ordrng 1 W11084121 (sensor) and 1 W11225084 (cntrl-elec) and 1 WPW10591570 (pump&motor) and 1 WPW10653840 (door latch)"
Corina B.
REFRIGERATOR WHIRLPOOL WRT138FZDM00 CC that the unit is freezing food in the ff section. Put Foil toe on the return in the freezer. Put at recommend setting in the ff section and minimum in the freezer. Optest ok.
David R.
DISHWASHER MAYTAG MDB7749AWQ2 "Panel wrong color, ordering out Bisque color panel. If need be will return panel not needed if wanted back upon return. ; ordrng 1 W10811150 (panel-cntl)"
David R.
REFRIGERATOR KITCHENAID KSCS23INSS00 "Valve not needed, issue refund on part. Water is leaking from filter housing. Replaced in February, under 1 year warranty. Ordering. Customer paid SVC. ; ordrng 1 WPW10121140 (housing), used 1 SENIORDISCOUNT (senior discount) from stock"
Corina B.
REFRIGERATOR WHIRLPOOL WRT104TFDW CC that the unit is not cooling in the ff section. Found the left hand side of the ff section is splitting. Took pictures. Called t/l Dustin unit is non repairable.
Corina B.
RANGE GE JGBP30BEW1AD CC that the oven is not heating. Found the igniter at 2.8 amps. Replaced the igniter from t/s. Heated oven to 350*. Optest ok. ; used 1 4343157 (Igniter) from stock
Corina B.
RANGE KENMORE 79075721991 CC that the oven is not heating. Checked the amp 2.0 amps. Will need a new igniter. Replaced the igniter from t/s. Heated oven to 350*. Optest ok.; used 1 12400035 (Igniter) from stock
Corina B.
ICE MAKER GE ZDIC150WBBB "CC that the unit is leaking. Unit was turned off. Turned unit on, water valve not leaking. Let unit run, draining fine. Working as designed. Advised cust to keep an eye on the unit."
Gabriel P.
SXS REFRIGERATOR KITCHENAID KSC23C8EYY01 "Replace parts,opt test ok"
Jeff M.
DISHWASHER MAYTAG MDB8959SBB3 The door was unlvl I relvl the door op tested good
Jeff M.
REFRIGERATOR WHIRLPOOL WSF26C3EXF01 Installed new part unit tested good
Jeff M.
WASHER MAYTAG MVWX655DW1 The lid came damaged again whats happening is there poorly packed from the factory and then they get dropped or sat down on the latch and the latch breaks. This will keep happening unless it is packed better or taken better care of during delivery; ordrng 1 W11117421 (lid)
Jeff M.
REFRIGERATOR WHIRLPOOL MFI2269VEB8 Installed new part unit tested good
Corina B.
OTR MICROWAVE KITCHENAID KMBD104GSS01 CC that the door does not close unless you push it closed. Call t/l Chris could be the secondary switch or the motor piston. ; ordrng 1 W11201804 (Piston) and 3 W11397156 (Switch)s and 1 W11201860 (Latch) and 1 W11201858 (Latch rt) and 1 W11305909 (Switch)
Jeff M.
RANGE WHIRLPOOL WFE320M0JS0 Installed new part unit tested good
Jason N.
DISHWASHER MAYTAG MDB8959SKZ0 Installed drain pump. Ran wash test and then cancel drain. Op test good. Retrieved second drain pump.
Corey L.
REFRIGERATOR KITCHENAID KRFC604FSS01 "Repaired liner crack with epoxy repair kit per instructions, customer really likes the outcome, op test good"
Corey L.
REFRIGERATOR N/A MSD2756GEB "Customer complaint whole fridge lost cooling, confirmed both sections room temp, start device keeps tripping, when starter resets the compressor is humming loud and is very hot, compressor seized, unit needs compressor and drier, also the updated start device; ordrng 1 W10160407 (compressor) and 1 W10247581 (STARTER KIT) and 1 WPW10143759 (dryer)"
Jason N.
DISPOSAL KITCHENAID KBDS100T3 "Cc unit stuck, not workingCustomer showed pop.Confirmed unit will not spin in either direction using wrench. Internal damage suspected. Kitchen aid shows a 7yr limited warranty on this unit. Unit needs replaced. Advised customer office will order and contact them with eta on parts and install.; saved tckt"
Jason N.
DISHWASHER KITCHENAID KDTE334GPS Cc unit dispenser brokenConfirmed open button missing from dispenser. Replaced using customer supplied pre Id part. Op test good.
Jason N.
DRYER WHIRLPOOL WED5550XW0 "Cc unit making loud noises in cycleRan dryer op test, noise starting after about 10 min, loud vibration noise. Pulled unit, found blower wheel cracked. Unit needs blower wheel. Ordering.; ordrng 1 WP697772 (blower wheel4944), used 1 SHIPPING (shipping and handling) from stock"
Jason N.
REFRIGERATOR KITCHENAID KBFS20EVMS13 "Cc unit freezer frost buildup Found a small patch of frost on bottom on freezer, customer states it takes about a week for that to buildup. Possible very small air leak into freezer, but nothing major. Checked door gasket, checked good. Added some silicone around liner. Wiped up frost patch. Advised customer to monitor."
Jason N.
WASHER WHIRLPOOL WFW9200SQ00 Installed flowmeter. Ran wash test. No codes. Op test good.
Jason N.
DISHWASHER KITCHENAID KDFM404KPS0 "Cc unit making ticking noise in cycleRan diagnostics, found codes 8-2 inlet fill valve. Ran diagnostic cycle, ticking occurring approx 1:30 in cycle, when upper 3rd rack spray arms oscillating. Called wp techline, Ed, may be a normal sound but to go ahead and replace manifold drive and spray tubes. States WP rep told him thats not a normal sound, wants unit replaced; ordrng 1 W10830523 (MANIFOLD DRIVE) and 2 W10831864 (TUBE)s and 1 W11101860 (COVER)"
Jason N.
REFRIGERATOR KITCHENAID KBSN608ESS01 Cc unit lights out in freezer Confirmed upper light in freezer out and connecting modules are dim. Replaced upper freezer led module using customer supplied part. Illumination returned to all lights in unit. Op test good.
Corey L.
DISHWASHER KITCHENAID KDFE204ESS1 "Customer complaint dw not dissolving tablets, confirmed, started wash cycle, heard wash motor just humming, motor getting power, wash motor failed, customer paid for parts and svc but is calling wpl to see if they can help with cost at all; ordrng 1 WPW10605058 (pump&motor), used 1 SHIPPING (shipping and handling) from stock"
Brian M.
WASHER WHIRLPOOL MVWB766FW1 Cc unit error Found stored errors of F6e2 and f6e3 and f2e1 unit will not go past error Needs UI and control ; ordrng 1 W11135392 (cntrl-elec) and 1 W11135391 (console)
Corey L.
WASHER WHIRLPOOL WTW5000DW1 "Broke apart washplate to remove, removed washplate and hub, installed new parts, op test good, cleared faults and calibrated"
Corey L.
WASHER AMANA NTW4516FW3 "Customer complaint washer making loud noise, confirmed, found over suds fault and motor unable to reach proper rpm, cleared, found nut on belt pulley backed out and pulley slid down scraping and damaging shield, reinstalled pulley and nut with locktite, replaced Sheila with ts surplus, calibrated, op test good ; used 1 WPW10427633XXX (XXX DO NOT RESTOCK XXX) from stock"
Dan H.
RANGE WHIRLPOOL WFE515S0JS0 "Customer complaint that oven is not heating properly, confirmed, found unit is not receiving correct power from supply, advised customer that they need an electrician to correct power supply , unit is operating as designed"
Brian M.
WASHER MAYTAG MAV8551AEWW "Cc u it wont spin or drain Found door cm broken that engages the lid switch Needs cam Customer to install ; ordrng 1 W10814230 (cam), used 1 SHIPPING (shipping and handling) from stock"
Brian M.
DRYER MAYTAG MED7230HW0 Complaint of being noisy when running Ran unit normal operation sounds OP Test Ok
Joe O.
REFRIGERATOR WHIRLPOOL WRS325FDAM02 Installed water filter housing. Op test ok
Joe O.
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 "Cc: not coolingFound unit has no frost pattern. Found compressor humming. Tripping overload. Hooked up compressor tester. Will not start. Needs compressor, evaporator, and drierCompressor shows out of stock. Office to reschedule; ordrng 1 W10507884 (compressor) and 1 W11256565 (evaporator) and 1 WPW10143759 (dryer)"
David R.
DISHWASHER PORT MAYTAG MDB4949SHB1 Found hose was kinked up in the back of the unit. Replaced parts. Tested. Good. Op test ok
David R.
REFRIGERATOR KITCHENAID KRMF606ESS01 Replaced parts. Tested. Good. Op test ok