We serviced a
KITCHENAID RANGE
Model KSGG700ESS0
Near Lyndhurst, OH 44124
Corina B
Job Details: 05/18/2022
"CC that the unit door is hard to open. Confirmed. Will need a new hinges, receiver, screws, brackets. ; ordrng 1 W10541882 (Liner) and 2 W10541883 (Support)s and 2 W10541885 (Bracket)s and 2 WPW10388635 (Hinges)s and 5 W10031790 (Screw bottom)s and 3 W11245710 (Screw upper)s and 4 WP355214 (Screw hinge)s and 4 W10777162 (Hinge screws)s and 1 W10647259 (Receiver hinge)"
We serviced a
GE RANGE
Model ZDP366NP3SS
Near Beachwood, OH 44122
Jason N
Job Details: 05/18/2022
"Installed ignition module and door latch. Cleaned burner heads, electrodes and secondary flame orifices. Ran burner test on all burners, good ignition and flame. Flame sensing working properly. Ran quick clean cycle on oven, latch locked and stayed latched, no faults. Returned to home position when canceled. Op test good."
We serviced a
WHIRLPOOL WASHER
Model LSR5233EQ2
Near Cleveland, OH 44121
Joe O
Job Details: 05/18/2022
"Cc: off balanceCustomer stated gasket seemed loose, and clothing was wet at end of cycle. Advised of clothes moving during agitation and causing unit to go off balance. Ran spin cycle. Unit very well balanced. Found pads worn. Needs suspension pads; ordrng 1 285744 (pad-suspen)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Elyria, OH 44035
Gabriel P
Job Details: 05/18/2022
Explain customer how unit run and she wasnt aware how it runs ran drain and spin and it pass also try running 4 towels on rinse and spin and it pass also advise how to load unit and how much detergent to use and what to do when having and off balance load and how many minutes it takes to spin the clothes I pull up manual also when on rinse and spin with 4 towels it got off balance a little advise her to pause unit and re arrange if it would off got worst but unit working as design no need for control returning new control
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Brooklyn, OH 44144
Manny
Job Details: 05/18/2022
"Cc unit has frost in the FZ and light sometimes doesnt come on, verified and unit has condensation frost, and the light is off until the door switch is tap or touched, noticed the door not closing all the way on the left side, unit will need left slide and light switch.; ordrng 1 WP13055901 (slide) and 1 W11396033 (Light switch)"
We serviced a
MAYTAG RANGE
Model MGS5770ADB
Near Shaker Heights, OH 44120
Corina B
Job Details: 05/18/2022
Replaced the cap and igniter. Opt test ng on the burner cap. Found the spark not lighting every time.tried using sandpaper. Will need a new burner head. ; ordrng 1 WP3412D024-09 (Burner head)
We serviced a
MAYTAG WASHER
Model MHW5500FW1
Near University Heights, OH 44118
Jason N
Job Details: 05/18/2022
"Cc unit had to be reset several times Ran diagnostics, found codes f9e1 for long drain, f3e1 for water level system error. Reset codes, ran auto test, all functions passed. Ran quick wash cycle, unit paused itself during the cycle, then started to drain and powered off. Unable to power unit back on. Unplugged unit, powered unit on. Delay wash time was changing intermittent, unable to power unit off. Unit needs interface panel. ; ordrng 1 W10911042 (Interface panel)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Westlake, OH 44145
Angel
Job Details: 05/18/2022
Cc that unit started freezing by the next day but then just stopped cooling again. Verified pressures and unit was in a vacuum working in the ff section than unplugged unit and pressures started rising unit has a leak put unit into home position and pressurized the system with nitrogen charged it with 140psi of nitrogen and used soap suds to see if i could find the leak but nothing took apart freezer to see if it was leaking from the evaporator or the lines but nothing. Called BJ and explained issue stated that it has to be an internal leak to call tech line. Called tech line and explained issue and had me do another nitrogen test and he said pressures are holding pretty good with the test he had me do and wanted me to replace the dye filter and recharge unit replaced dye filter put unit into a 30 vacuum recharged with 6.00oz of R134a asked customer to wait 24hrs for proper cooling. Opt test ok.
We serviced a
WHIRLPOOL DRYER
Model WED8127LC0
Near Oberlin, OH 44074
Gabriel P
Job Details: 05/18/2022
When arrive try to install motor customer said that recent technician did open dryer or look at it he explained what issue he was having then he told him it need motor replace motor and had issue taking blower out it was seize and had to break it in pieces to get it out but wants replace ran factory cycle and it made same noise so it was not the motor then I call bj senior tech we think motor not getting voltage voltage by the control confirm is not ordering control ; ordrng 1 W11526003 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Elyria, OH 44035
Marie V
Job Details: 05/18/2022
"Cc that the unit stopped cooling and then started cooling again and then stopped and right now is ok. Took temps 37*fresh food and 1* in freezer. Pulled out unit and took back panel, inspected all connections on unit from previous sealed system . They are all good. No leaks. Explain cust that if 7nit is cooling at this point theres not much I can do but also explain that unit goes on defrost every day to clear out front on evaporator, if unit is not fully packed you will notice the temperature change faster. Unit is working properly at this point, cust to monitor. Op test ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS00
Near Mentor, OH 44060
Dan H
Job Details: 05/18/2022
"Customer stated that unit has been cooling fine since last visit when tech spliced broken wires back together, temps good today, evaporator was not needed, installed new harness, op test good"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SFZ4
Near Kent, OH 44240
Brian M
Job Details: 05/18/2022
Installed rack tracks OP Test Ok
We serviced a
TAPPAN RANGE
Model TEF351EWD
Near Oberlin, OH 44074
Gabriel P
Job Details: 05/18/2022
"Found left rear burner switch burn out and light on broken gave estimate customer call landlord she was going to fix it but the tenant told her that he can live with 3 burner working and that she doesnt need to paid to get it fix so landlord not going to fix it do not ordering parts opt test ok ; ordrng 1 316436000 (Switch) and 1 316557300 (Light), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL COOK TOP
Model W5CG3024XB01
Near Oberlin, OH 44074
Gabriel P
Job Details: 05/18/2022
Found ignitor greasy and harness burn out thats why ignitor not sparking also ordering 4 knobs as well ; ordrng 4 W10833887 (Ignitor)s and 1 WPW10256071 (Harness) and 1 WPW10284883 (4)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Cleveland, OH 44109
Corina B
Job Details: 05/18/2022
"Cust showed pop, sent pic. CC that the ice maker is not working. Confirmed. Ice maker stopped cycling. Will need a new ice maker; ordrng 1 W11542654 (Ice maker)"
We serviced a
KITCHENAID MICROWAVE/OVEN C
Model KEMS379BSS00
Near Westlake, OH 44145
Angel
Job Details: 05/18/2022
Took out unit and replaced bulb for microwave tested unit. Opt test ok. Before I left customer stated that she wanted to get her oven door cleaned as well texted BJ to see how i would do the pricing since i was working on unit already and stated to do a flat rate on top of labor already charged. Cleaned oven door showed customer. Opt test ok.
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Mentor, OH 44060
Dan H
Job Details: 05/18/2022
"Customer complaint that unit is not heating, confirmed, found terminal block and power cord burned, unit needs new terminal block and power cord, installed new terminal block, customer will purchase and install power cord; used 1 279320 (BLOCK-TERM) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near University Heights, OH 44118
Jason N
Job Details: 05/18/2022
"Cc unit needs door panel replaced due to damageCould not replaced panel using customer supplied part, part was received with damage. Snapped pics. Will need to reorder. ; ordrng 1 W11461694 (Panel)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Cleveland Heights, OH 44118
Joe O
Job Details: 05/18/2022
Found gasket sent was incorrect gasket. Correct part number. Customer stated since last tech visited unit has gotten much better. Frost disputed. Do not believe gasket is needed. Unit is sealing. Advised customer on loading in ff section
We serviced a
GE WASHER
Model GTWN5650F1WS
Near Cleveland Heights, OH 44106
Joe O
Job Details: 05/18/2022
"Cc: not draining properlyRan normal cycle. Unit filled and washing. Ran drain and spin, unit draining and spinning. Found error codes e5(no fill) e2(drain pump) e4(overfill) e6(pressure sensor). Could not duplicate drain issue. Pressure sensor is functioning. Found suspension rods worn and bouncing. Needs control and suspension rodsCustomer does not want to repair at this time ; ordrng 1 WH12X10613 (board asm mounted) and 2 WH16X10158 (washer front rod/spr)s and 2 WH16X10159 (washer rear rod/spri)s, used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Cleveland, OH 44109
Corina B
Job Details: 05/18/2022
Replaced the door and handle. Leveled the unit. Opt test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Painesville, OH 44077
Dan H
Job Details: 05/18/2022
"Customer complaint that unit is freezing food in fresh food section again, fresh food section temperature at 32 degrees, freezer section temperature at-8 degrees, Fresh food section thermistor reading 6.38k, freezer section thermistor reading 23.3k, good frost pattern on evaporator, called whirlpool techline spoke to Steve, said to replace fresh food section thermistor again; ordrng 1 W10316760 (Thermistor)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near North Royalton, OH 44133
Gabriel P
Job Details: 05/18/2022
"Customer complaint washer machine is to loud but all nise noise heard are normal and is as designed,opt test ok"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Shaker Heights, OH 44120
Joe O
Job Details: 05/18/2022
"Cc: not draining, f9e1 errorFound drain hose kinked. Re seated drain hose. Tested. Op test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GX2FHDXVT03
Near Kent, OH 44240
Brian M
Job Details: 05/18/2022
"Cc unit not cooling Found unit not defrosting properly Needs jazz board and defrost bi Metal ; ordrng 1 W11260592 (harns-wire) and 1 WPW10503278 (refer elect cont brd), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near Kent, OH 44240
Brian M
Job Details: 05/18/2022
"Cc unit not washing Found sump just humming Needs sump assembly ; ordrng 1 W11085683 (pump&motor), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
IKEA DISHWASHER
Model IUD8555DX3
Near Cleveland Heights, OH 44118
Jason N
Job Details: 05/18/2022
"Cc unit leaking waterCustomer stated he had just replaced the drain hose for leaking due to chew holes, but the unit is still leaking. Pulled unit, found chew holes in solenoid valve to sump hose. Will need hose replaced. Part not showing in stock at Marcone, office to contact customer with next service date. ; ordrng 1 W10584472 (Hose)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model Wrf757sdem01
Near Avon Lake, OH 44012
Angel
Job Details: 05/18/2022
"Cc that unit has a small stream of water when dispensing. Confirmed pressure when dispensing is slow i removed filter and stream was perfect but when i put back the filter same issue again i asked customer if theyve changed the filter and stated they changed it because they thought it was the filter but same issue again. Unit will need filter head replaced. Ordering filter housing.; ordrng 1 W11194438 (Filter head), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW9250WW01
Near Rocky River, OH 44116
Manny
Job Details: 05/18/2022
"Cc unit not draining, found a piece of clothing in the drain pump removed clothing and ran test opt test ok."
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Rocky River, OH 44116
Manny
Job Details: 05/18/2022
"Cc unit not washing, looks like it wants to at times but not all the time, ran diagnostics found codes F7E1, for single speed motor not running, motor is not running, unit will need motor and console digits half is disappearing, unit will need a console.; ordrng 1 W11416459 (Console) and 1 W11416362 (Motor pump)"
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Strongsville, OH 44149
Marie V
Job Details: 05/18/2022
Replaced panel with ui on it. Tested unit. Op test okBrought new control for return
We serviced a
MAYTAG REFRIGERATOR
Model PSD268LGES
Near Aurora, OH 44202
Brian M
Job Details: 05/18/2022
"Cc no cool found thermostat not allowing unit to kick on Needs thermostat ; ordrng 1 WP12351006 (control- f), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KENMORE RANGE
Model 66592029101
Near Lorain, OH 44053
Marie V
Job Details: 05/17/2022
"Cc that theres 3 burner not working properly to boil water. Tested all burner, found 1 not working all the way. Unit will need right front burner and infinite switch . Cust paid SC will call back after they talk to warranty. ; ordrng 1 WP3148952 (Infinite switch) and 1 WP8523047 (Element), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Elyria, OH 44035
Marie V
Job Details: 05/17/2022
"Cc that the power for the button and some cycles the time has change. Ran diag found error codes F7e9 locked rotor F0E3 overload , ran auto test and tested UI, all buttons. Worked good. Explain cust about size load and detergents. Also tilted unit to verify underneath. Everything looks good and in place. Rotor is spinning properly same with basket. Ran dlms calibration on unit and then verify cycles setting. Back to normal, advise cust it was maybe just a glitch in system u it needed to be calibrated.. Op test ok"
We serviced a
GE DISHWASHER
Model CDT845P4N2W2
Near Beachwood, OH 44122
Jason N
Job Details: 05/17/2022
Could not install drain pump. Part in box is still the wrong pump. Snapped pic. Advised customer will have to reorder ; saved tckt
We serviced a
MAYTAG WASHER
Model MAV6200AWW
Near North Olmsted, OH 44070
Angel
Job Details: 05/17/2022
Cc that unit was leaking. Found unit unplugged and unhooked from the water lines. Reinstalled everything to test unit tested unit And could not detect any leaks besides that i found that the hot water line on the inlet valve was leaking because it had debris and water stains around it but coming from the hose not the inlet valve also could see water stains in The inside part of the cabinet where it was leaking water before running down to the floor let the washer run with the top up so i can see everything around it and nothing i could not duplicate issue explained to customer that it couldve just been the hose but its not leaking anymore. Let customer know to monitor it for now and if issue occurs again to try to get a video or picture for us to have a better perspective of issue but I cant duplicate issue ran different cycles and water levels to make sure. Opt test ok.
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Parma, OH 44130
Angel
Job Details: 05/17/2022
Cc that unit is not agitating. Verified and unit will agitate and spin looked underneath and found the pulley cover damaged from overloading washer. Replaced belt and shifter and saw that the agitator was kind of loose so i removed it and took off the hub and found it was stripped as well replaced hub from truck stock ran a calibration and auto test and recommended customer not to overload to prevent issue from happening again. Opt test ok; used 1 W10528947 (HUB) from stock
We serviced a
MAYTAG WASHER
Model MVW6230RHW2
Near Cleveland, OH 44143
Corina B
Job Details: 05/17/2022
"CC that the unit is not working. Confirmed. Found the belt and guard on the ground. Replaced the cam, belt shifter and guard from t/s. Ran a manual spin and agitate. Ran a calibration. Advised cust 6-8 bath towels equals a full load. Opt test ok. ; used 1 W11239857 (BELT), 1 W10721967 (PULLEY), and 1 W11409708 (Shield) from stock"
We serviced a
KENMORE RANGE
Model 9114694990
Near Madison, OH 44057
Dan H
Job Details: 05/17/2022
"Installed new element, op test good"
We serviced a
WHIRLPOOL WASHER
Model RAX4232PQ0
Near Cleveland, OH 44110
Corina B
Job Details: 05/17/2022
Replaced the lock. Started a cycle. Opt test ok
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near Middleburg Heights, OH 44130
Angel
Job Details: 05/17/2022
Cc that the door seal was coming off. Confirmed door seal was coming off on left top corner removed and installed new seal also explained and demonstrated the customer how to clean her filter because she did not know about it. Opt test ok.
We serviced a
FRIGIDAIRE DRYER
Model GLER341AS2
Near Columbia Station, OH 44028
Gabriel P
Job Details: 05/17/2022
"Found wired to thermal snap correct issue also add zoom spout on pulley,opt test ok"
We serviced a
MAYTAG DRYER
Model MEDX700XW0
Near Madison, OH 44057
Dan H
Job Details: 05/17/2022
"Installed new element and cleaned lint out, op test good"
We serviced a
WHIRLPOOL SXS REFRIGERATOR
Model WRS342FIAW00
Near Cleveland Heights, OH 44118
Jason N
Job Details: 05/17/2022
"Installed customer supplied water filter, purged gallon of water from system. Water dispense test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM03
Near Willoughby, OH 44094
Joe O
Job Details: 05/17/2022
"Cc: hissing noise, steamCustomer showed video. Noise heard it unit in defrost. And mist is just steam from warm and cold air mixing. Customer stated no water has been seen. Unit functioning as designed. Op test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ05
Near Geneva, OH 44041
Dan H
Job Details: 05/17/2022
"Customer complaint of frost build up in freezer section and is not making ice, freezer section door is sealing, cycled ice maker , ice maker cycled, barely any water entered mold, found filter clogged, advised customer to change water filter, unit is operating as designed"
We serviced a
GE REFRIGERATOR
Model PGSS5PJXCSS
Near Painesville, OH 44077
Dan H
Job Details: 05/17/2022
"Installed new control, op test good"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Willoughby, OH 44094
Dan H
Job Details: 05/17/2022
"Installed new gearcase, and pulley shield, op test good"
We serviced a
WHIRLPOOL OTR MICROWAVE
Model WML75011HZ10
Near North Royalton, OH 44133
Marie V
Job Details: 05/17/2022
"Verify warranty with BJ. Cc that the unit is making a noise when using the fan. The noise was not present at this point. Cust said that she verify that it was still making the noise before the appointment and it was, but now is not making the noise. Unit is working as desig. Op test ok"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Strongsville, OH 44136
Marie V
Job Details: 05/17/2022
Control is not available at lowes.. They cant find the part. Reordering control ; ordrng 1 W11419171 (Control)
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Lakewood, OH 44107
Gabriel P
Job Details: 05/17/2022
"She needed to recalibrate back to normal,correct issue opt test ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KSCK23FVSS00
Near Westlake, OH 44145
Gabriel P
Job Details: 05/17/2022
"Found lots of ice on evaporator steam ice found loose wire on heater,connected and heater turn on,opt test ok ; used 1 SENIORDISCOUNT (senior discount) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Parma, OH 44134
Angel
Job Details: 05/17/2022
Cc that u it has an F8E4 error code. Confirmed unit has the float switch opened looked underneath and found tray full of water and the cause of it was the supply line leaking onto tray. Couldnt fix issue because the supply line was leaking on the a pressed on fitting from manufacturer unit will need new supply line. Explained issue to customer. Opt test ok.
We serviced a
WHIRLPOOL DRYER
Model GGW9200LL1
Near Bay Village, OH 44140
Gabriel P
Job Details: 05/17/2022
Ignitor getting 121 voltage but not turning on will need ignitor ordering ; ordrng 1 279311 (Ignitor)
We serviced a
JENN-AIR DISHWASHER
Model JDTSS244GP0
Near Pepper Pike, OH 44124
Manny
Job Details: 05/17/2022
"Replaced tub, cant test unit because unit is in the garage and not hooked up. Customer kitchen is being remodeled, customer will test unit after kitchen is done."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Cleveland, OH 44144
Angel
Job Details: 05/17/2022
Cc that fuse on the fuse box keeps tripping. Checked power on unit and it was good looked at all fuses and thermostats on u it and were reading good did change the cut-off because seemed like unit was not cutting off properly. Looked at all wiring but could not find any issues called BJ and explained issue and asked me to see if the fuse on the fuse box was hot and it was also asked me to check the amperage the dryer is pulling and it was pulling 22amps unit is as designed BJ explained that if fuse is hot the fuse box is bad will need an electrician. Opt test ok.
We serviced a
FRIGIDAIRE RANGE
Model FPGH3077RFD
Near Lakewood, OH 44107
Corina B
Job Details: 05/17/2022
"CC that the unit is not heating to temp. Checked the igniter lights within 30 seconds. Heated the oven to 350* waited 20 minutes took temp. Temp is staying at 250*. Will need a control, sensor and potentiometer. Office to reschedule appointment ; ordrng 1 808751519 (Control) and 1 5304493649 (POTENTIOMETER) and 1 5304504897 (Sensor), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
HOT POINT REFRIGERATOR
Model HTM18GCSARSA
Near Cleveland, OH 44102
Corina B
Job Details: 05/17/2022
"CC that the unit is not cooling correctly. Confirmed. Ff 40-50 Fz 0. Found the evaporator fan not on. Tapped the fan, started working. Will need a new fan. Customer can install part. ; ordrng 1 WR60X31522 (Evap fan), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDW00
Near Cleveland, OH 44104
Corina B
Job Details: 05/17/2022
"CC that the freezer light is flickering. Confirmed. Wiggled the door switch, still flickering. Replaced the light. Opt test ok"
We serviced a
JENN-AIR MICROWAVE
Model JMW2427DB00
Near Shaker Heights, OH 44120
Corina B
Job Details: 05/17/2022
"CC that the unit is not working. Confirmed. F2e0 stuck key. Reset the power. Tested the microwave and oven. Unit started to work. Cleared code. Advised cust if it happens again will need a new ui. Opt test ok ; ordrng 1 W11236895 (Ui), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG RANGE
Model MER8700DS1
Near Avon, OH 44011
Gabriel P
Job Details: 05/17/2022
Customer said is heating but burning food now call whirlpool tech line, they said to replace control cause f3e2 error comes on when sensor is new also broil is turning on intermittent customer said that he thinks is not the control is the new sensor so wants to try new sensor before replacing control ; ordrng 1 WPW10655845 (Control) and 1 W10833885 (Sensor)
We serviced a
WHIRLPOOL DRYER
Model WED4800XQ3
Near Broadview Heights, OH 44147
Marie V
Job Details: 05/17/2022
"Cc that the unit does not starts, confirmed. Verify power at the outlet. Good. Found thermal fuse open. Replaced thermal fuse. Verify air flow, No good, cleaned up the vent at the u it but for the hole vent I left number for cust to call and get the vent clear up. Op test ok; used 1 3392519 () from stock"
We serviced a
KITCHENAID WALL OVEN
Model KODE507ESS01
Near Shaker Heights, OH 44122
Manny
Job Details: 05/17/2022
"Cc that unit is not activating sabbath mode, ran test every component checks out, customer stated that when previous tech was here, she showed her how to activate sabbath in the unit, found sabbath mode off in the settings, turned on and set unit in sabbath mode, opt test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Cleveland, OH 44144
Angel
Job Details: 05/17/2022
Cc that unit is not cooling. Verified temps and found ff section at 68* and freezer at 50* looked in back of freezer wall and found it frosted up. Checked fan and fan was functioning steamed out all ice on evaporator and found thermistor not set on the right spot and one of the heaters wires came off the plug. Reinstalled wire to plug and set thermistor on right location. Explained to customer and let know to monitor it for now and if anything to give us a call back. Opt test ok.
We serviced a
AMANA DISHWASHER
Model ADB1400AGB3
Near Warrensville Heights, OH 44128
Corina B
Job Details: 05/17/2022
"Cust showed pop, sent pic. CC that the unit is not draining. Unit is not install under the cabinet. Confirmed. Found the garbage disposal knock out in. Removed the knock out. Drained. Opt test ok."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Parma, OH 44130
Manny
Job Details: 05/17/2022
"Cc unit leaking, ran test no leaks replaced heater, opt test ok advise customer to monitor unit and is she sees any leaks to give us a call back and well take another look."
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH05
Near Seven Hills, OH 44131
Marie V
Job Details: 05/17/2022
Replaced freezer light . Op test ok
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Lorain, OH 44053
Gabriel P
Job Details: 05/17/2022
Found burner dirty not causing to light faster ordering burner and caps customer will install himself no need to come back ; ordrng 1 W11435570 (Cap) and 2 W11435630 (Front burner)s and 1 W11435659 (Rear burner) and 1 W11435657 (Rear burner)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Cleveland, OH 44109
Angel
Job Details: 05/17/2022
Cc that the refrigerator side led lights were flickering. Confirmed they are flickering repeatedly and found the harness on the deli drawer the cover came off and it was getting pinned on the rails. Will need harness replaced and also ordering led board after speaking with BJ. Also found bottom of refrigerator section full of water looked in back and found drain tube clogged up cleared it out and reinstalled. Ordering parts.; ordrng 1 W11170612 (Harness) and 1 W10830288 (Led board)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS01
Near Cleveland, OH 44129
Manny
Job Details: 05/17/2022
"Replaced evap fan and harness, good airflow and good frost pattern, opt test ok."
We serviced a
WHIRLPOOL RANGE
Model WFG371LVQ1
Near Cleveland, OH 44105
Marie V
Job Details: 05/17/2022
Replaced valve. Tested unit. No sings of gas leaks. Tested all burners. Op test ok
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Amherst, OH 44001
Gabriel P
Job Details: 05/17/2022
"Need heater and arm ordering,the heater is out of stock office reach customer wants part found ; ordrng 1 W10518394 (Heater) and 1 WPW10491331 (Arm)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Parma Heights, OH 44130
Manny
Job Details: 05/17/2022
"Replaced pump motor and heater, opt test ok"
We serviced a
KENMORE REFRIGERATOR
Model 596.79142992
Near Westlake, OH 44145
Marie V
Job Details: 05/17/2022
Cc that the unit was not cooling and that they set the thermostat to 7 and now is cooling. Took temps fresh food section is at 36* and freezer at -7*. Full frost pattern on freezer. Unit will need new thermostat. Is in the control damper. Part is not longer available.; ordrng 1 R0161050 (Damper thermostat)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Chagrin Falls, OH 44023
Brian M
Job Details: 05/17/2022
Installed sump assembly OP Test Ok
We serviced a
GE DISHWASHER
Model GSD4060V00SS
Near Cleveland, OH 44114
Jason N
Job Details: 05/17/2022
"Installed inlet water valve. Ran wash test, no leaks. Op test good."
We serviced a
WHIRLPOOL WASHER
Model LSQ9659PW0
Near Wickliffe, OH 44092
Joe O
Job Details: 05/17/2022
"Cc: not workingFound motor will not start. Pulled drain pump. Motor still not starting. Motor spinning with assistance. Needs motor, coupler, and capacitorCustomer does not want to repair at this time ; ordrng 1 WP8529935 (motor-drve) and 1 285753A (coupling,motor) and 1 WP8572720 (stater capacitor), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
JENN-AIR COOKTOP ELE
Model JED3430GS01
Near Pepper Pike, OH 44124
Joe O
Job Details: 05/17/2022
Cc: blower speed not adjustingBlower is quiet. Pulled blower vent. Found blower speed is adjusting. Advised customer unit is just not excessively loud so its hard to tell with vent attached. Op test okCustomer showed pop
We serviced a
WHIRLPOOL MICROWAVE
Model WOC95EC0AS04
Near Aurora, OH 44202
Brian M
Job Details: 05/17/2022
"Installed all parts still same issue Installed older inverter Called whirlpool they advised to replace oven control unit Sr#7733677138Refund inverter cost to help on control cost Not in stock office to schedule ; ordrng 1 W11097386 (cntrl-elec), used 2 SHIPPING (shipping and handling) from stock"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL02
Near Brecksville, OH 44141
Jason N
Job Details: 05/17/2022
"No refrigerant in system to recover. Hooked up nitrogen and pressure tested system. System held 140 psi, no leaks found on joints or evaporators. Held for 15 minutes, no decay of pressure. Installed compressor and filter drier. Pulled vacuum on system to 29 in/hg. Recharged system with 4.5oz of r 134a. Low side stable at 0psi, good heat on condenser. Freezer section starting to cool. Advised customer to allow 24 hrs for both sections to return to desired temperatures. Op test good."
We serviced a
SAMSUNG DRYER
Model DVE45R6300V/A3
Near Aurora, OH 44202
Brian M
Job Details: 05/17/2022
"Cc unit not starting Found motor locked up will Not spin Needs motor assembly ; ordrng 1 DC93-00101N (Motor), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS05
Near Kent, OH 44240
Brian M
Job Details: 05/17/2022
Installed valve OP Test Ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Kent, OH 44240
Brian M
Job Details: 05/17/2022
Cc no cool Found compressor extremely loud Needs compressor and filter drier Has warranty for 5 years on sealed system ; ordrng 1 WPW10507886 (compressor) and 1 WPW10143759 (dryer)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Eastlake, OH 44095
Dan H
Job Details: 05/17/2022
"Recovered refrigerant, installed evaporator and filter drier, brought system into a 28 vacuum, watched 15 minutes, no change on gauges, recharged unit with 4.27oz of r134a, good frost pattern, op test good, advised customer to wait 24 hours before restocking refrigerator ; used 1 W10890290 (Lokring), 1 W10891056 (Lokring), 1 W10890131 (Lokring), and 1 W10890126 (Lokring) from stock"
We serviced a
GE WASHER
Model GHWN4250D2WW
Near Willoughby, OH 44094
Dan H
Job Details: 05/17/2022
"Installed new control, op test good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED2KHAXVT01
Near Chagrin Falls, OH 44023
Jason N
Job Details: 05/17/2022
"Recovered refrigerant. Installed compressor and uv dye filter drier from truck stock. Pulled vacuum on system to 29 in/hg. Recharged with 5.3oz. Of r134a. Low side stable at 1 psi, good heat on condenser, unit starting to cool. Advised customer to allow unit to return to desired temperatures before restocking. Op test good."
We serviced a
JENN-AIR DISHWASHER
Model JDPSS244LM1
Near Solon, OH 44139
Corina B
Job Details: 05/17/2022
CC that the unit has a dent and the ui is cracked. Confirmed. Found the new door damaged and the ui is also. Will need a new ui and door. Office to reschedule appointment. ; ordrng 1 W11579514 (Panel) and 1 W11579550 (Console) and 1 W11579566 (Insert)
We serviced a
AMANA OTR MICROWAVE
Model AMV2307PFS3
Near Chardon, OH 44024
Jason N
Job Details: 05/17/2022
"Installed control board and hood lamp. Tested light operation, all levels tested good. Op test good."
We serviced a
GE DRYER
Model GTD72EBSNOWS
Near Mentor, OH 44060
Dan H
Job Details: 05/17/2022
"Customer complaint that unit is not heating, confirmed, element, thermal fuse, thermal cut off, thermostat, and thermistors all good, control sending 120vac to motor, motor is not sending the other 120 vac to element, unit needs new motor, customer does not want repair at this time; ordrng 1 WE49X28295 (Motor), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC0
Near Ravenna, OH 44266
Brian M
Job Details: 05/17/2022
"Cc unit not functioning Found several errors F6 E2 F6 E3 F2 E1 Will need user interface and main control board Also error for lid lockWill need lid lock; ordrng 1 W10812418 (cntrl-elec) and 1 W10838672 (console) and 1 W10861642 (latch), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVWB750YW0
Near Aurora, OH 44202
Brian M
Job Details: 05/17/2022
"Cc unit is loud when spinning and its no longer making noises at end of cycle and selections Needs bearing kit, washplate, tub hub and control Control NLA ; ordrng 1 W10435302 (bearing) and 1 WPW10357576 (washplate) and 1 W10820039 (hub) and 1 W10394229 (cntrl-elec) and 1 W10396161 (Ui)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM08
Near Chagrin Falls, OH 44023
Corina B
Job Details: 05/17/2022
"CC that the ice is slow, doors not level. Confirmed. Ff 42 Fz 20-10. Control has 4 lights on. Set the control to the recommended setting. Water pressure is low. Takes about 15 seconds to fill an 8 oz glass. Cust has well water. Advised cust to change the filters in the system to see if its better pressure. Cycled the ice maker, filling. Leveled the doors. Opt test ok."
We serviced a
WHIRLPOOL WASHER
Model WFW5090JW0
Near Lakewood, OH 44107
Angel
Job Details: 05/17/2022
Replaced control board tested unit. Opt test ok. Took core
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Solon, OH 44139
Corina B
Job Details: 05/17/2022
CC that the unit is not working. Confirmed. Found the drain hose kinked. Rerouted the drain hose. Filled and drained the unit several times. Unit is updated on the heater. Opt test ok
We serviced a
AMANA DRYER
Model NED4655EW1
Near Elyria, OH 44035
Gabriel P
Job Details: 05/17/2022
"When arrive customer was outside walking dog and he allow me to work on unit early replace latch and start switch ran dryer it pass,opt test ok also customer would like to know if we can leave job open just incase I told him I will write it on notes"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT780SAEM1
Near Bay Village, OH 44140
Angel
Job Details: 05/17/2022
Cc that unit is leaking from underneath. Verified by running unit and it started leaking after a couple of minutes from the diverter it also had water calcium buildup all around and it was also leaking from the water supply line as well they will need wash pump replaced. Gave customer estimate and they said they will go shopping fir a new unit. Charged service call. ; used 1 WPW10605057 (PUMP AND MOTOR ASSY) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Chagrin Falls, OH 44023
Brian M
Job Details: 05/17/2022
Cc no ice Found that I did not have plug all the way in Pushed plug in fan kicked on OP Test Ok
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Chesterland, OH 44026
Joe O
Job Details: 05/17/2022
Arrived. Customer stated no reason to tear unit apart for a small scuff and the unit is functioning.
We serviced a
JENN-AIR COOKTOP ELE
Model JED3430WS01
Near Mentor, OH 44060
Joe O
Job Details: 05/17/2022
"Cc: cooktop cracked, burners not working properlyCould not duplicate burner issues. Advised customer the burners work at different wattages. Crack in cooktop starts from blower hole in middle. Needs cooktopCustomer is contacting Jenn air to try to get coverage; ordrng 1 W10163206 (cooktop), used 1 1OVRSZ (oversized shipping) from stock"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Mentor, OH 44060
Joe O
Job Details: 05/17/2022
Cc: not advancing in cycleFound error code f8e1(long fill) f5e3(lid lock fault). Found customers stand pipe is only about 8 inches tall. Advised customer on drain height. Ran auto test and calibration. Op test ok