Local Reviews
Powered by Fluid LOCALUnhappy with the Quality
Charlie - Wellington, OH
David was courteous and professional, however, the craftsmanship was below average. He replaced the fridge seals. The seals have puckers and I am uncertain if I may now have air leaking in. The replaced seals do not look like the originally installed seals.
Response from Fred's Appliance Service:
Hi There Charlie! Thanks so much for dropping us a line. We're so very sorry you aren't happy with the outcome of the gasket install! We will be in touch shortly to get this addressed for you. Thanks again, and speak soon! -The Fred's Team
service
Maidie-lou - Beachwood, OH
Our last two service calls with Corina were great. She was pleasant, polite and knowledgeable. Our previous 4 service calls left us frustrated. it did not appear that there was follow up to check if the parts were working or not.
Response from Fred's Appliance Service:
Hi There! Thanks for dropping us a note about your service experience with our team. We're sorry we didn't quite get it right the first couple of times. Sometimes, the machines get the best of us too! We're so glad we were able to finally prevail! Thanks again for dropping us a line, and have an awesome week!! -The Fred's Team
Nice guy
William - Cleveland, OH
I felt it was a bit privy to swap out an ice maker kit.
Response from Fred's Appliance Service:
Hi William, Thank you for taking the time to share your feedback with us! We frequently evaluate our pricing model to ensure that we align with industry standards and are able to provide stellar service. Additionally, we choose to use a flat rate labor guide rather than a time-based model. We choose this so that our customer's will know exactly how much their repair will cost before agreeing to it and so our customer's are not penalized if a technician needs to take some extra time. We believe this is the most fair for everyone. We value your feedback and will certainly use it during our next pricing evaluation. We are so happy to hear that your technician was friendly! Have a great weekend, The Fred's Team
not working
Donna - Parma, OH
Still having the same problem the dishwasher is not fixed
Response from Fred's Appliance Service:
Hi There Donna! Thanks for dropping us a note. We're very sorry you seem to still be having issues. Our office will be calling you shortly to address. Speak soon. -The Fred's Team
fast
Rick - Parma Heights, OH
paul was friendly and very clean work area
new washer would not turn on
Alesandra - Cleveland, OH
Corina is the best repair person to my home in 15 yrs Prompt knowledgeable and explained everything in detail I give the highest rating Alesandra
Expert Repair
Patricia - North Olmsted, OH
My washer now can do what it is supposed to do! Very pleasant, considerate service technician!
Great service
Neomia - Strongsville, OH
Great
Jim - Rome, OH
Great Service
Mike - Lorain, OH
My tech from Fred’s was very good!
Very good and pleasant
Shari - North Royalton, OH
Corina was wonderful!
Ray/Tina - Avon Lake, OH
Corina did a phenomenal job on fixing our cooktop! Very pleasant and polite!
Dryer
Anibal - Cleveland Heights, OH
Great service
Tawandra - Painesville, OH
Very helpful
Judith - Perry, OH
Richard
Richard - North Ridgeville, OH
Great job!
Professional, prompt service
Margaret - Amherst, OH
Very pleased
Very Professional
Carla - Avon, OH
I was amazed that the technician was able to fix our oven door. The oven is older and the door was off and in many pieces. He was able to study pictures and figure exactly what was needing to put it back together. Much better than buying a new double oven!!!
Pam
Pamela - Lakewood, OH
Very knowledgeable and personable
knew what he was doing
Douglas - Brooklyn, OH
Quick and painless!!
Kristin - Beachwood, OH
Awesome service!
Sue - Painesville, OH
Corina is a top notch service technician. Knowledge, complete assessment and follow through was the best! We will request her for future service calls.
Very thorough. I was always kept informed. The problem is fixed and I think the technician for giving me back my oven.
Carol - Moreland Hills, OH
Good
Betty - Cleveland, OH
Very professional
Kristin hughes - Cleveland, OH
Great customer service
Great Technician!
Gina - Mentor, OH
Fred’s Appliance was very quick at getting service to us. Art Vondrak did an amazing job!
The best
Ralph - Avon, OH
2nd visit Gabriel was as great on this visit as he was on the first way above my imagination
Great service
Colleen - Rocky River, OH
Gabe did a great job and was very professional!
I only trust Fred’s. My technician was VERY knowledgeable!!
Christine - Strongsville, OH
Awesome service
Shannon - Oberlin, OH
Loved being able to track the service mans progression so I could see where I was in his day
Good service, Readily availabe. Little wait time
James - Mentor, OH
Washer inspection
Kecheng - Cleveland, OH
Gold Star Customer Service
Rita - Lakewood, OH
Very satisfied. Highly reccomend your company. Professional, Courteous, Very Knowledgeable in their field of work. This was my 2nd time having to use Fred's Appliance and once again was highly impressed by the trained employees working for your company. This also includes the office staff taking my calls. Very polite , friendly , courteous & professional. Your company is Above & Beyond 5 Star Customer Service!! A Very Happy Customer!
Great Technician
Cheri - Brook Park, OH
Mac is a phenomenal technician. Extremely knowledgable on all appliances. Mac knew exactly what was wrong with my dryer. Never question his abilities. He deserves an award for finally fixing my dryer. Thanks Mac!
Dan was very professional & very nice.
Lynn - Lyndhurst, OH
dishwasher
Triloki - Westlake, OH
Wilma
Wilma - Brook Park, OH
Great clean worker
Diane
Diane - Olmsted Falls, OH
Nice, thorough repairman.
Great service
John - Cleveland, OH
Quick, clean, pleasant.
Excellent Service
Carol - Chagrin Falls, OH
We had a problem with our dishwasher. Brian, the service technician from Fred’s, was excellent. He was personable, professional, conscientious , and willing to take the time to explain what he was doing to assess the problem and why. In the end, after he presented to us our repair option and estimate, we opted not to go that route and decided to just buy a new dishwasher.. All in all, it was a very positive experience and I would recommend them wholeheartedly to anyone that needs professional advice about an appliance they own. Thank you.
Thanks!
N.O. resident - North Olmsted, OH
Corina did a great job diagnosing my ice maker's issues. She explained everything and fixed the problem!
Very efficient!
Matt Talbot for Women - Cleveland, OH
Corina was very efficient and informative educating our clients on the proper process before starting the dishwasher. Thank you.
good job on warranty work
Leena - North Ridgeville, OH
warranty work on refrigerator, he was courteous, neat,and did a great job
Excellent service
Patrick - Bay Village, OH
Great service
Iwona - Mentor, OH
My dishwasher was fixed. Was getting late she call and came to fix it I really liked that
Great Service
Mark - Sheffield Lake, OH
Very knowledgeable and courteous.
Ms Kim
Lulla - Cleveland, OH
Your tech was awesome Corina plus the company was excellent helping me with my washer
Mary
Mary - Strongsville, OH
Great service
Knowledgeable, Professional, Friendly Service
Deborah - Wickliffe, OH
Appreciated all aspects of service. Technician was professional, knowledgeable, friendly, helpful, explained problem and repair necessary, high caliber of expertise and efficient. She is an asset to your company and would very much like to request her specifically. Thank you Corina!
C
C - Parma Heights, OH
Mac did a great job
Mrsidley
Randy - Jefferson, OH
Great job working just fine
Great Service
Sue - Painesville, OH
Great service!
Mike - Chesterland, OH
Great Service!
NATALIE Buc - Broadview Heights, OH
Fred's has come out twice to service our refrigerator and they are always very quick at figuring out what is wrong and fix it without any complications! They always are available to come out right away and you can track when they will arrive which is great!
Excellent Service!
Barton - Shaker Heights, OH
so satisfied with the professionalism this company represents.
Linette
Linette - Moreland Hills, OH
Great!
very professional
Paul - Lyndhurst, OH
addressed our concerns.
Excellent service
Mellissa - Westlake, OH
Excellent service . Repair man named Mac was efficent & very polite & friendly. Would call back freds for service again. I highly recommend freds.
Awesome service
110 - Avon Lake, OH
Great Service
Julie - Bay Village, OH
My refrigerator died on Sunday and I had a repairman here on Monday. Gabriel was full of important information about my appliance and gave good referrals about new appliances I will be shopping for.
Amazing
Christine - Bay Village, OH
Corin was an amazing service tech. Great personality and shared information regarding the problem and the fix. Clone her!
Good service
Howard - Bedford Heights, OH
Linda
Linda - Cleveland, OH
Great service
Wonderful service!! Thank you!!
Buffy - Eastlake, OH
Great Service
Laszlo - Lorain, OH
The technician was polite and patient with us!
got the job done!!
James - Ashtabula, OH
Great Service
Dan - Bay Village, OH
Very quick response, arrived as promised, performed service for price quoted. Fast, efficient, pleasant!
Great service
Laurel - Brecksville, OH
Mac was a very pleasant tech and seem to be very knowledgeable.
Washer
Thomas - Madison, OH
Awesome working on available time slot. awesome service all around.
Amy - Bay Village, OH
great services
Denise - Maple Heights, OH
paul did a good job thanks paul
More than exceptional service call
Michael - Mentor, OH
Jeff was highly professional and completed the installation of the Maytag dryer glass lid faster than I expected. His explanation regarding the lid seal failure demonstrated his knowledge of the product line.
Very nice and professional
Joy - Westlake, OH
Hersch
Jamie - Solon, OH
on time and very efficient. Great service
Review
Linda - Cleveland, OH
Quick and thorough.
Great
Paul - Madison, OH
Price doesn’t apply because it was a warranty but technician was fast friendly and calm which was appreciated by someone who has a puppy and two toddlers
Great Service
Glen - Painesville, OH
The service was quick and well explained.
Need a new vendor
Mark - Painesville, OH
The service staff who came to our home get five stars because they were polite and professional. The rest of Fred's staff is just average. Their vendor never delivered the part for the repair visit; then they delivered a defective part. Four visits and three weeks later we finally have a working microwave. The automated system doesn't permit you to leave a message (to let them know the parts haven't arrived). Heads up! Your request for a morning versus an afternoon time isn't always honored..
Response from Fred's Appliance Service:
Hi Mark, Thank you for sharing your experience with us! I was able to review your service history and I do see that you received some damaged parts. We are sorry for the delays because of this! While this is rare, we are always looking to improve our service and we will certainly focus on this as an area to improve. Scheduling can be one of the most difficult parts of our service. We strive to accommodate as many time requests as possible while ensuring our technicians have an environmentally friendly and timely route. This is also something that we are frequently revisiting with improvements. We are happy to hear that our technicians did such a great job! Your feedback is very much appreciated! Have a great weekend, The Fred's Team
Eddie Williams
Eddie - Strongsville, OH
I am pleased. He was timely, knowledgeable, articulate, detailed. A good guy who knows is product and job.
Maytag repair
Lisa - Avon Lake, OH
Nice work
Kim - Bay Village, OH
Great service
David - Broadview Heights, OH
Great
Bob - North Ridgeville, OH
Great Service
Marsha - North Olmsted, OH
Friendly and knowledgeable
Great Service! Wonderful repair person!
Ruth - Bay Village, OH
I believe our dishwasher was serviced by a technician named Corina. She was wonderful and totally professional. I commend Fred’s Appliance Company for such a terrific hire. I would like to request Corina if I need your company’s services again. She was very knowledgeable and it was truly awesome to have a female, the first time ever! Not sure why there are not more? Applause for Fred’s!
great
Gayle - Cleveland Heights, OH
Unfortunately it took 5 visits to fix the problem.
Anita - Chagrin Falls, OH
Response from Fred's Appliance Service:
Hi Anita! Thanks for dropping us a line. We're sorry it took so many tries! Appliances even get the best of us heroes sometimes. We're glad we finally got it right. If anything else pops up, we're here to help! Thanks again -The Fred's Team
Awesome I wish all repair people were this pleasant!
Eileen - Rocky River, OH
Corrine was very knowledgable and gave me a lot of tips on my dishwasher.She certainly knows her job and does it very well. Extremely nice person!
Prompt, Pleasant, Knowledgeable
Jean - Cleveland, OH
Corey came in, checked the problems, parts were ordered and shipped direct to house. When he returned it was a very smooth repair process.
My new go-to for all repairs
Molly - Cleveland, OH
I had a great experience with Fred’s. It was diagnosed and fixed in record time. Corina was awesome. I only wish I called day one instead of trying to troubleshoot it myself first. I put in an online service request on Sunday night and they texted early Monday and I was scheduled for the same day. They were even able to come after I got off work which I really appreciated. Company is local which is another bonus. Will definitely use them again. 👍🏻
five stars
Susan - Euclid, OH
Thanks for following up on the email that you sent. Because of weather and other events, I could not respond to the email.
rodent chewed wires and water tube. no water from dispencer.
Robert - Cleveland Heights, OH
Repair man checked everything and replaced water tube.
Knowledgable Technician
Joe - Olmsted Township, OH
Technician was knowledgeable and helpful educating me as to the options with my appliance.
exceeded expectations
Jim - Lorain, OH
Gabriel was courteous, professional, and knowledgeable Would recommend Fred's and Gabriel with confidence
Excellent service!
Arlene - Amherst, OH
Very pleased with technician and service! Very professional! Highly recommend Gabriel!
Repair compact dryer
Arlene - Amherst, OH
Very professional; polite; notified ahead of time about appointment and any changes. Very satisfied!
Great Service
Shawn - Amherst, OH
No Repair Possible.
John - Cleveland, OH
When I first submitted a request for service I wrote there was no model number sticker. When I was called to confirm an appointment I was asked again for the model number to which I explained there was not one to be found. The response was that it didn't matter. When the serviceman arrived on time and could not find the model number he told me that was all he could do and charged me $102.55 for the short and futile period he was there. He did state that the office should have explained that without the model number they could not service my refrigerator/freezer. So I guess I paid the cost so maybe the next person with my situation will be saved the expense! Not very professional.
Response from Fred's Appliance Service:
Hi John! Thanks so much for dropping our team a line. It was great talking with you this morning, and we're very happy we were able to come up with a solution for this issue. We're sorry for the troubles initially. Thanks again! -The Fred's Team
Great service.
Gary - Perry, OH
Quick service and great job would recommend them to friends
Great Service
Victoria - Cleveland, OH
Paul came out to our house, fixed our appliance that same day, and was polite and helpful. I would recommend them to everyone!
Jen Air Stove
Patrice - Aurora, OH
3rd time they came out. They said settings ok . Lighting of gas sometimes may be inconsistent
Ice Cube Maker
Carole - Solon, OH
Jeff was a great technician. Showed up at agreed upon time. Really knows appliances-all brands and models.
Outstanding technician
Nadine - Rocky River, OH
fine
Gayle - Cleveland Heights, OH
Great repairman
William - Aurora, OH
Brian was prompt, neat and experienced. He was tolerant of my dogs and concerned for my bird’s health as he was soldering. Very pleased.
Excellent service
Jessica - Pepper Pike, OH
great service
Robert - Elyria, OH
Very professional service from the start. Dave was right on time too
Dishwasher service
Jeremy - Lorain, OH
The technician was very polite and friendly. Very efficient and knowledgeable. Super fast and we were very pleased with the service provided. We will definitely recommend your services to anyone and will use again for further needs.
Wonderful experience
Marita - Cleveland, OH
Stellar service!
Hi
John - Bay Village, OH
Very Good and deoendao
Kim - Mentor, OH
Kept me posted when the time of the House call was near. I liked the schedule timeframe of 4 hours window instead of all day .
Nice guy
Jake - Avon Lake, OH
Great service!
Bonnie - Cleveland, OH
Jason is terrific!
Great service
Rijuta - Lakewood, OH
Good service
Rita - Middleburg Heights, OH
Technician admitted there wasn’t much he could do for our problem on the kitchen range simmer function which blows out whenever the oven is turned on or the thermostat adjusts when cooking. He said he will get back to me after contacting someone about this. Haven’t heard anything now after 48 hours.
Response from Fred's Appliance Service:
Hi Rita, Thank you for your review! The technician stated that you may have an issue with the gas supply line and recommends having that looked at. If you are having additional issues, we will be happy to come take another look! Someone from our office will be calling you to discuss. Have a great weekend! The Fred's Team
Great customer service.
Maria - Mentor, OH
Technician troubleshooted and fixed the problem
Great Service
Larry - Painesville, OH
Scott
Scott - Brook Park, OH
I'm in the remodeling business and I would never leave customers appliance like your repairman did
Response from Fred's Appliance Service:
Hi Scott, Thank you for sharing your feedback with us! Our technicians take extra care to be sure that they leave each home cleaner than they found it by wearing shoe covers and taking extra care to clean up around the machine they service. We are sorry to hear that you did not receive that service. Please give us a call to provide more details so we can get this taken care of for you! 1-888-45-FREDS Thank you! The Fred's Team
Great
John - Cleveland, OH
I was very pleased with Corry, he did an excellent job
Service as I like it
Frank - Brecksville, OH
Bryon and Joe were efficient and helpful. It is great to have our dishwasher back.
Patrick
Patrick - Bay Village, OH
Great tech
Susan - Rocky River, OH
We recently used Fred’s for a repair on our new (less than a year old) double oven that we purchased elsewhere. The tech was very knowledgeable and friendly; he did a great job getting the oven back up and running.
Great service
Paula - Cleveland, OH
Debbie L
Debbie - Perry, OH
Prompt, Knowledgeable, Friendly
Great follow up, to make it right!
Lisa - Avon Lake, OH
Corina was great on following through with our warranty work on our refrigerator.
Great service!!!
Mary - Solon, OH
Great service
Hal - Berea, OH
Excellent service in every regard.
Debra - Chardon, OH
Tech was informative, courteous, professional, and perfect. A neighbor was over when he came to do the repair and she commented on all those things as well. Great experience.
good service
Marge - Mentor, OH
Irated them in an earlier email. Same response
Chris
Chris - Strongsville, OH
Great service
Ashwin - Aurora, OH
They are real quick problem solvers
Excellent
Max - North Ridgeville, OH
Excellent service. Technician knew what to do immediately and problem solved. I was impressed.
Excellant follow up and service.
William - Mayfield Heights, OH
Great service
Joe - Walton Hills, OH
Range repair
Alan - Mogadore, OH
Several things were positive about the issue. Service techs were available quickly- they were knowledgeable how to diagnose the problem with the oven which included the need to replace the whole master board. The part came to our home quickly and installation was scheduled quickly and the problem solved. The main downside is that the total labor charge appeared high because of the use of book/job item pricing as opposed to an actual hourly rate spent doing the job.( approx $97 + $130.) Thank you for the fast service - it was appreciated.
Response from Fred's Appliance Service:
Hi Alan, Thank you for sharing your experience with us! We are so happy to hear that there were so many positives! We have received quite a lot of feedback about our pricing structure. We choose the flat rate labor option because we are able to provide an exact quote prior to service. Additionally, we don't think it's fair to charge our customers more money for a technician that takes more time than a speedy technician. With those in consideration, we feel the flat rate option is the most fair and transparent to our customers. Have a great rest of your week! The Fred's Team
Great
Judy - Independence, OH
Great service
None
Brian - Pepper Pike, OH
Outstanding Service
Bonnie - Amherst, OH
Gabriel was professional, courteous, and prompt. He worked neatly and efficiently. He explained in detail what was wrong with my washing machine and what necessary repairs were needed. I felt very confident in the work that was performed. My machine is now working again!
Technician did a great job
Nichole - Oberlin, OH
GMH Review
George - Strongsville, OH
prompt service
Marge - Mentor, OH
I appreciated the email and phone messages letting me know when to expect them. They were also very cordial and answered all my questions
Jason service
Denise - Perry, OH
Very satisfied with the 2nd visit. Should have seen problems the 1st visit.
Response from Fred's Appliance Service:
Hello Denise! Thanks so much for dropping us a line. We're sorry your appliance defeated us on the 1st visit. Sometimes they even get the best of us! We're glad we got you the second time around. Thanks again, and have an awesome week! -The Fred's Team
Excellent Service
Cindy - Elyria, OH
David was very nice and very knowledgeable! He was very patient also explaining to me what he was doing to repair my fridge.
Great Service
Pamela - Lakewood, OH
She was very efficient and explained everything she was doing. Also gave me excellent advice on using the washer. Good personality. Left me feeling satisfied. Also wonderful to see women in this profession.
Frig
Herb - Willoughby Hills, OH
Awesome Service!
Earlene - Cleveland Heights, OH
We were very pleased with the process, timeliness and the professionalism of the technicians.
Great service,worked around my schedule,and fixed right
Ronald - Willowick, OH
On time and thorough
Richard - Brook Park, OH
Only issue I had was with a hose that was not leaking prior to service but was leaking after service. I realize that hoses are not part of the washing machine but since they were installed new with the washing machine and less than a year old, I was frustrated that I had to replace at my own cost.
Great Service, cordial technician
Ronald - Strongsville, OH
Did a thorough job in indentifying the problem and arriving with the correct solution.
Excellent Company
Andre - Solon, OH
Courteous and competent service people as well as Maddy in the office, who is an excellent representative of your company! She is friendly, efficient and a pleasure to work with. She’s an asset to your company and is really wonderful at her job! Thanks so much for your great customer service and fantastic service people!!!
Friendly service
Anna - Rocky River, OH
Great service
Lee - Avon, OH
Very polite. on time, clean up his work area
GE screw repl'mt on washer
Jack - Avon, OH
Good job, works. Only concern is the high cost, mostly labor and service call.
Very good service
Robert - Parma Heights, OH
Tech. Was pleasant and prompt. He dealt well with my two older dogs. Knowledgeable and solved the problem
Arthur really knows his stuff!!
Karen - Chardon, OH
Arthur was great! We really appreciate his knowledge!
Great
Joe - Avon Lake, OH
very good experience. The tech gabriel was very professional
Denise
Denise - Cleveland, OH
service was prompt and great
Awesome service!
Craig - Willoughby, OH
Great
Richard - Cleveland, OH
Great experance
Lee - Avon, OH
Always let us informed of hat he had done great manners.
Great service call from Corina
Bea - Lyndhurst, OH
We requested Corina for this call as she was here a few years ago for another appliance. Very helpful with information and pros and cons of repair vs. replacements.
Amazingly efficient
Brooke - Cleveland Heights, OH
I’m used to waiting for days or weeks for repair appointments, so was astonished to get an appointment to diagnose the problem with my washing machine the very next day—and equally pleased that both the diagnosis and repair could be done the same day! And our technicians were just terrrific. Fred’s was recommended by a friend and I’ll be using them for all my future appliance repair needs.
Mac was extremely professional and knowledgeable would want him again
Lisa - Strongsville, OH
Excellent Service
Andrea - Lorain, OH
Great service
Rodney - Cleveland, OH
Great service
Hollie - Orwell, OH
GREAT SERVICE
Dwight - Conneaut, OH
very knowlegeable, but willing to ask his senior advisor for help
Phillip - Amherst, OH
Gabriel was friendly and competent .He knew what was wrong with our dishwasher from our description, and worked diligently to fix it.
Excellent proficient service
Cara - Westlake, OH
Very efficient and professional. Knowledgeable. Highly recommend and will continue to utilize their services.
Rob
Rob - Walton Hills, OH
Corey was excellent. He knew what to do. He was polite and friendly.
Great Service!
Ken - North Ridgeville, OH
Good service
Carol - Parma, OH
I hope he solved the problem.
Well pleased with service and service tech.
Ginger - North Royalton, OH
Corey was able to locate problem without any delay. Ordered part and once we received return to install. Cleaned oven before he left. Will request Corey if we ever have an appliance problem. Your on line tracking service is great.
Great Service
Gregg - Mogadore, OH
Very nice, clean and organized.
Great
Irene - Cleveland, OH
Very good the highest 10. Professional
Very good!
Royal - Jefferson, OH
Friendly
Jessica - Fairview Park, OH
My technician was very friendly. He offered great advice and was really easy to work with.
Friendly
Shannon - Garrettsville, OH
Great service
Great worker
Christina - Avon Lake, OH
He took the and fixed the problem told us to call back if clicking continues to call back
Thanks so much!
Walter - Shaker Heights, OH
Nick
Nicholls - Chagrin Falls, OH
Nice guys, very professional, job done quickly and well.
Don
Don - Kent, OH
On time, fixed the dryer, no problem,
Great Service
Otha - Avon, OH
Corinna was very professional, curtious and friendly.
Excellent Service
John - Chagrin Falls, OH
Prompt, courteous, and professional. Highly Recommend!
Very Pleased
Mark - Kent, OH
Happy with the prompt courteous service
Clicking Sound from Fridge
William - Willoughby Hills, OH
Our 2 1/2 year old Kitchenaid fridge started making an occasional clicking sound. Tech diagnosed that it was an intermittent issue with the compressor starter switch and replaced it. Fridge no longer makes the noise.
Great service
Elliott - Richmond Heights, OH
Corina is awesome. Would highly recommend her.
Great service, knowledgeable, and friendly!
Amy - Mentor, OH
The Tech was very professional and very and knowledgeable
Chrissy - Cleveland, OH
Very Knowledgeable friendly
great service
Richard - Willoughby, OH
our washing machine was diagnosed quickly & correctly
friendly, knowledgeable reps.
Kenneth - Independence, OH
My washer works again!!!
Joyce - Painesville, OH
Highly Recommend Freds
Nancy - Brecksville, OH
Fred’s has the best customer communication and scheduling system I’ve ever seen. They take the guess work our of scheduling, let you know exactly when they’re going to be there, and show up when they say they will. Their technicians are professional and expert with the repairs they make.
Great service
Edward - Ashtabula, OH
He was prompt, completed the repairs and was very neat, left no mess. He answered our questions and was very helpful to explain the complete process for the warranty. If we need appliance repairs in future will call him.
Great work to get it going again
Richard - Parma Heights, OH
Great customer service
consciencious , throrough
Nelson - Moreland Hills, OH
was very thorough and consiencious
Prompt. Great technician
John - Painesville, OH
Great service
Barb - Avon Lake, OH
Great service
Janay - Bedford Heights, OH
Good Convenient timely service
Great
Al - Rocky River, OH
Fabulous! All done as promised. Corrina was very professional and personally delightful. Would gladly recommend and call you again if needed for anything else. Thanks.
Macaulay G.
WASHER MAYTAG MVWX655DW0 "Put unit into manual test. Ran spin cycle, basket was not moving but agitator was going crazy. Removed agitator and found hub was completely stripped. Replaced hub from truck stock. Ran calibration. All tested ok.; used 1 W10528947 (HUB) from stock"
Macaulay G.
DISHWASHER WHIRLPOOL MDB4949SHZ0 Replaced pump and motor assembly. All tested ok.
Jason N.
REFRIGERATOR WHIRLPOOL WRT108FZDT02 "Cc unit not cooling in either compartmentVerified cooling loss, checked freezer evap, found ice ball on cap tube, no frost pattern. Leak on evap. Unit needs evaporator and compressor. Customer needs either Monday or Tuesday for next appt, office to call and discuss with customer. ; ordrng 1 W10836706 (evaporator) and 1 W11092625 (compressor)"
Jason N.
DRYER WHIRLPOOL WED8500DC3 "Cc unit making scraping noise when runningRan op test, 10 min in rattling sound from blower wheel. Found blower wheel cracked and rubbing on housing. Unit needs blower wheel.; ordrng 1 WP697772 (blower wheel)"
Macaulay G.
REFRIGERATOR WHIRLPOOL WRX988SIBM00 "Replaced evaporator motor, harness, support, and control damper."
Jason N.
DISHWASHER MAYTAG MDB6701AWW "Installed listed control , wash arm, heater. Door latch handle fell apart when door skin was separated. Found broken pieces inside door. Unit needs latch handle. ; ordrng 1 WPW10130695 (latch kit)"
Corina B.
RANGE WHIRLPOOL WFG550S0HZ1 "Replaced the hinges and receivers. Optest ng. Called t/l TK to elongate the receivers. Put washer behind the lt hand receiver, still not flush. Wants to dremmel the holes in the receiver. There is a 1/4” tolerance. Optest ok"
Corina B.
WASHER MAYTAG MVWB725BW0 Replaced the latch. Ran a CO test. Started a drain and spin. Optest ok.
David R.
WASHER WHIRLPOOL WFW94HEXW2 "F9E1 long drain, F6E1 communication error, F0E1 CCU error. Found drain housing completely full off debris. Cleared, and replaced bellow. Ran service mode, all components are good. Drained and skinned. Op test ok****charging more for labor, stacked unit and cleared existing debris."
Corey L.
REFRIGERATOR KITCHENAID KSC24C8EYY02 "Customer complaint fridge is leaking onto the bottom under drawers and has happened for a while now off and on, found water on fridge floor from evap drain being clogged, cleared drain clog, op test good"
David R.
REFRIGERATOR WHIRLPOOL WRX735SDBM04 Replaced LED module. Tested. Op test ok
Gabriel P.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Valve is crack and leaking,customer need and authorization from lowes cause she has and extended warranty she’s out of manufacture warranty ,when office receive the authorization order valve ,customer runs a business she can only do first stop in the morning ; ordrng 1 W10872255 (valve)"
Corina B.
REFRIGERATOR WHIRLPOOL WRT318FZDM05 CC that there is frost and condensation in the fz and ff. Found the fz gasket is not touching the frame. Steamed out the gasket. Used Vaseline around the gasket. Optest ok.
Gabriel P.
WASHER WHIRLPOOL WTW4800XQ4 "Gearcase sound like a train also leaking lots of oil underneath he will need gearcase,cam,shifter,belt giving estimate customer will not fix do not order parts ; ordrng 1 W10721967 (drive pulley 36.70) and 1 W11255272 (GEARCASE 254.71) and 1 WPW10006355 (actuator 57.13) and 1 WPW10006384 (drive belt 22.97), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corey L.
DISHWASHER FRIGIDAIRE FGHD2433KF1 "Replaced display asm, op test good"
Corey L.
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 "Replaced damper asm, op test good"
Corey L.
REFRIGERATOR WHIRLPOOL WRT314TFDW "Customer complaint seal is not sticking to cabinet, confirmed the whole left side of door is not meeting cabinet, found tape and foam had not been removed after installation, took pic, removed foam, op test good"
Corey L.
RANGE WHIRLPOOL WFE505W0HW0 "Customer complaint oven is making a loud creaking noise while baking and as soon as you turn it off it stops then starts when restarted, confirmed support bracket holding bake element is rubbing on bottom of cavity, bracket corners touching only adjusted to allow bracket to sit flush to cavity floor, op test good"
David R.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Replaced cover. Op test ok.
David R.
WASHER WHIRLPOOL WTW8500DC2 "F0E3 overload ,F7E5 shifter failure ,F0E5 off balance. Ran service mode, loud noise when spinning. Replaced clutch and gearcase from t/s. Calibrated and tested. Op test ok.; used 1 W10754448 (CABRIO CLUTCH), and 1 W10811956 (CABRIO GEARCASE) from stock"
Macaulay G.
DRYER WHIRLPOOL WED4815EW1 Replaced support rollers and shafts. Noise is still consistent. Narrowed issue to blower wheel. Office to order blower wheel.; ordrng 1 WP694089 (wheel)
Macaulay G.
DRYER MAYTAG LDG7500AAW "Drum is not turning. Idler pulley is seized and belt is damaged. Office to order belt and pulley.; ordrng 1 WP6-3037050 (pulley 16.89) and 1 WPY31295932.19 (belt), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Macaulay G.
REFRIGERATOR WHIRLPOOL WRS555SIHB00 Replaced inlet valve as advised by whirlpool.
Corina B.
WASH/DRY STACK MAYTAG MED7500YW2 "CC that the unit keeps stopping in cycles. Turned unit on heating checked the airflow, not strong. Advised cust to have the vent cleaned out and to also clean the moisture sensor if using fabric softener or sheets. Optest ok."
Jeff M.
DISHWASHER GE GDT655SMJES Installed new part unit op tested good
David R.
DRYER MAYTAG MGDB835DW4 "Cc, same noise as last time, intermittent noise and happens when the flame comes on. Arrive and put a load of towels in. Let run on different cycles and let run for a couple mins on different cycle. let run on and off for 30 mins. Only hearing normal noise, hearing the flame come on and go off. Haven’t heard any squeaky or grinding noises. All noises sound fine. Checked belt and pulley last time out. As of today, no noise and everything checks good. Op test ok.Called TechlineLeonTold Techline what customer said they were hearing. Told of all the parts that were replaced. Told that I have a large load in unit now and not hearing any noise. All noises I am hearing are normal. Advised if not hearing any noise or cannot pinpoint what’s the problem without noise. Do not order any parts.; saved tckt"
Brian M.
RANGE WHIRLPOOL WFG320M0BS3 Cc unit won’t bake Found igniter weak and not igniting Replaced using truck stock Ran test bake to 350Leveled unit and set front right burner to be a little over flame OP TEST OK ; used 1 12400035 (IGNITER) from stock
Dan H.
REFRIGERATOR GE GTS18GTHJRWW "Installed new defrost timer, op test good"
Dan H.
WASHER MAYTAG MVWB725BW0 "Customer complaint that unit is leaking, ran test cycle, no leaks found, no evidenced a leak, unable to duplicate the problem , unit is operating as designed"
Dan H.
REFRIGERATOR WHIRLPOOL WRF989SDAM00 "Recovered refrigerant, installed fresh food section evaporator,and filter drier, brought system into a 28” vacuum, watched 15 minutes, no change on gauges, recharged unit with 5.5oz of r134a, good frost pattern, op test good, advised customer to wait 24 hours before restocking refrigerator ; used 1 WPW10143759 (DRIER) from stock"
David R.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Intermittent lights. Followed service pointer. Ordering LED board.; ordrng 1 W10830288 (cntrl-elec)
Corey L.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Customer complaint plug is bent, confirmed ground stem bent, after a slight adjustment the ground plug installed into outlet, op test good"
Macaulay G.
WASHER WHIRLPOOL WTW5000DW1 Unit has open start winding on motor. Customer to advise.; used 1 SENIORDISCOUNT (SENIORDISCOUNT) from stock
Corey L.
WASHER MAYTAG MVWB850YW0 "Customer complaint washer is very loud in spin, confirmed, found bearing failed, needs bearing kit, customer does not want repair, left quote; used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
David R.
DISHWASHER KENMORE 665.13293K111 "Cc leaking underneath. Turned on unit. Leaking from pump and motor assembly. Needs pump and motor; ordrng 1 WPW10482502 (pump&motor 182.42), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Jeff M.
REFRIGERATOR KITCHENAID KRMF706EBS00 Installed new part unit op tested good
Joe O.
REFRIGERATOR KITCHENAID KBFS25EWMS10 "Cc: Low water pressureChecked bladder found just waterNo frozen linesSteamed fill tube lineOp test okCustomer stated her ice maker stopped workingCycled ice makerNot calling for waterNeeds ice maker; ordrng 1 W10884390 (icemaker8239), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Jeff M.
REFRIGERATOR WHIRLPOOL WRX986SIHV00 Installed new parts unit tested good vibrator in the fridge fan started making noise I want to inspect the fan won’t start making noise there’s no ice in the fan needs a new fan this fridge was worked on once needs an evaporator cover someone broke the tabs; ordrng 1 W11087438 (FAN KIT) and 1 W11188493 (EVAP COVER)
Corina B.
REFRIGERATOR MAYTAG MFI2570FEZ02 CC that the ice bin will not come out. Hit the side of the ice maker bin and it released. Replaced the bin. Optest ok.
Jeff M.
WASHER WHIRLPOOL WTW8500DC0 the ranch will not grip on the nuts for it to come undone. The nuts has been deformed so the machine will not separate. I need an inner tub and outer tub and wash plate. The wash plate came off fine but the splines are all rusted and worn down; ordrng 1 W10512164 (OUTER TUB) and 1 W10752283 (washplate) and 1 W10811960 (INNER TUB) and 1 W10909670 (SPANNING NUT)
Jeff M.
REFRIGERATOR WHIRLPOOL WRT318FZDW The unit is freezing everything in the refrigerator regardless what setting it set to. The unit needs a new control and thermister; ordrng 1 W10838965 (THERMISTER ) and 1 W11223731 (CONTROL )
Brian M.
WASHER WHIRLPOOL WTW7300DW0 Cc of no power Found error of f6e2 and f6e3 can not advance diagnostics Needs Ui and control ; ordrng 1 W10812422 (cntrl-elec) and 1 W11102318 (console)
Corey L.
DISHWASHER WHIRLPOOL WDTA50SAHN0 "Spoke with Dave, rare situation could be a bad pump from the start made worse by poor installation, suggested removing drain hose from gd putting into 5 gal bucket, if tub drains it’s in the house plumbing, if not it is the pump, returned to the home perform per test suggested, pump not performing to peak performance, replaced pump with ts pump, op test good ; used 1 W10876537 (PUMP-DRAIN) from stock"
Brian M.
WASHER MAYTAG MVWB835DW0 Cc of lid lock not working properly Inspected lid lock no damage Ran diagnostics no errors stored Ran manual lid lock test Lid lock is functioning Ran auto test and calibration Ran manual lid lock to verify OP TEST OK
Dan H.
WASHER MAYTAG MHW6630HW0 "Customer complaint that unit is not starting, confirmed , diagnostics led on control blinking rapidly after 10 seconds, per tech sheet the act needs replaced; ordrng 1 W11322883 (CNTRL)"
Dan H.
DISHWASHER MAYTAG MDBH979SAM1 "Customer complaint that nothing is working, confirmed , unplugged to check power, power is good, user interface lit up when unit was plugged back in, started normal wash cycle , unit filled and began washing, found several buttons not working, stuck keys test shows control is good, unit needs new user interface ; ordrng 1 W10811169 (panel-cntl)"
Jeff M.
DRYER WHIRLPOOL WED7990FW0 The unit is displaying an F3E8 error code. I called sm because this is a ventless dryer that stacked on top of the washer shoved into a cabinet with a water heater in front of it I am unable to access the control to diagnose this is a two-man job ; ordrng 1 W10834236 (THERMISTER)
Corina B.
WASHER WHIRLPOOL MVWC400XW2 "CC that the unit will not work. Ran diag F5E2 – LID LOCK FAULT, F8E1 – NO FILL, LONG FILL, F8E5 – HOT, COLD REVERSED. Found the hot and cold water lines are reserved. The drain pump is not turning on, 17 ohms at the control and at the drain pump. Nothing obstruction the drain pump. Will need a new control. ; ordrng 1 W10480274 (cntrl-elec)"
Corina B.
WASHER MAYTAG MVWB725BW0 CC that du is flashing on the control. DU Lid Unlock Failure. Checked the lid lock out of range. Will need a new latch. Office to order parts. ; ordrng 1 WPW10619844 (latch)
Arthur V.
WASHER MAYTAG MHW3505FW0 Unit getting a f9e1 error long drain. Cleared codes and ran a service cycle unit passed ( no codes ) tested again pump froze up Needs pump ; ordrng 1 WPW10605427 (pump-water)
Corina B.
SXS REFRIGERATOR WHIRLPOOL WRS325FDAB06 CC that the lights are not working. Checked the led lights the fz has no resistances. Will need led lights and control. Cust called whirlpool and got an autho for the repair. Called MP and said I did not have to collect a service call since whirlpool is covering the repair ; ordrng 2 WPW10515057 (light)s and 1 WPW10515058 (light)
Brian M.
WASHER MAYTAG MVWB835DW3 customer did not have pop but entitlement showed in warranty Cc of squeaking when running Found no squeaking with empty load Tub suspension is a little weak when pushed down wobblys and does not come straight up Added test load and at beginning of cycle can hear suspension squeaking when load gets heavy Needs suspension rods ; ordrng 1 W11130356 (suspension)
David R.
REFRIGERATOR WHIRLPOOL WRF736SDAM13 "Complaint of little to no ice, also Evap covered in frozen with ice/frost. Found liner on fridge starting to come apart. Put into test mod3 for icemaker, didn’t cycle a couple of times before it did. Water valve to icemaker tested bad. Heater not coming on, tested out of proper out. Will need icemaker, water valve, motor Evap with harness and heater.**** recommends whirlpool to not repair due to repeated history of same parts and liner coming apart.; ordrng 1 WP12729128 (heater) and 1 WPW10341329 (water valve assy) and 1 WPW10514110 (motor evaporator) and 1 WPW10764668 (ice maker)"
Gabriel P.
DRYER WHIRLPOOL WED7500GC0 Dryer don’t have the legs creating vibration noise ordering legs took pic of pop ; ordrng 4 49621 (foot)s
Gabriel P.
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Ordering bottom grill and screws try taking it out and screw did not want to come out the only way to take grill is by cutting it ; ordrng 2 WP98008545 (screw)s and 1 WPW10713158 (grille)
Gabriel P.
REFRIGERATOR WHIRLPOOL WRS325SDHB00 Customer complain when she pull unit found water on floor in the back found line leaking from the fitting ask customer to get a plumber or buy a fitting and cut the tip off line and connect it
Arthur V.
DRYER FRIGIDAIRE GLGR341AS4 Customer complaint her last load was still wet at the end of the cycle. Cycled unit and unit checks good. Air flow at vent is good. Gas coils light every time while diagnosing. At least 6 times. Could not duplicate issue. Customer to monitor.
Jeff M.
DRYER KENMORE 110.6234251 I found lint blocking the outside vents providing proper airflow
Arthur V.
RANGE GE JGB750SEF3SS Found no 120 volt to either ignitor. Needs control and overlay. Needs to discuss with spouse
Arthur V.
WASHER KENMORE 41741102000 Found unit needs door gasket. Adam to do estimate and office to call tomorrow. ; ordrng 1 134616100 (bellows)
Arthur V.
WINE COOLER KITCHENAID KUWS24LSBS01 Replaced main tstat. Op test good ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Arthur V.
REFRIGERATOR MAYTAG MSS26C6MZ00 Found small gap at top of freezer gasket. Removed frost and reformed gasket. Op test good
Corey L.
DRYER AMANA NED4655EW1 "Customer complaint dryer drum won’t spin, confirmed, belt fell off pulley, belt is frayed, found motor outlet snapped off from unleveled unit, unit has no leveling feet installed and teeters and rocks; ordrng 1 341241 (belt,drive) and 4 49621 (foot)s and 1 WP8066184 (pulley-mtr)"
Arthur V.
WASHER WHIRLPOOL WTW5000DW1 Cust stated she came downstairs and found water had leaked all over the floor in front of the washer. Ran diagnostics no errors. Cycled unit on quick wash. No leaks. Ran on deep water wash. No leaks. Could not duplicate any leaks—- left leak mat
Jason N.
DRYER SAMSUNG DV56H9000EPA2 "Cc unit noises Confirmed noise when tumblingFound idler pulley seized up and worn. Unit needs idler pulley. ; ordrng 1 DC97-07509B (PULLEY), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Arthur V.
WASHER MAYTAG MHW7000XW2 Getting a f6e2 error. Miss communication between ui and ccu. Door will not unlock also getting a door lock error needs ccu and door lock. Customer does not want repaired at this point
Jason N.
DRYER SAMSUNG DV395ETPAWRA1 "Cc unit runs but does not heatVerified no heat, checked all thermals, found element open, unit needs element.; ordrng 1 DC47-00019A (element13918), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corey L.
REFRIGERATOR WHIRLPOOL WRS588FIHV00 "Customer complaint frz air vent duct falling off, confirmed frz ceiling duct is hanging, used a micro driver to guide clips into mounting holes duct clicked into position, op test good"
Corey L.
WASHER ROPER RTW4640YQ1 "Customer complaint washer not draining, confirmed, pump is hot but not even humming, drain pump failed, quoted to replace with ts, ok replaced drain pump, op test good, no water mat left in basement next to floor drain; used 1 WPW10276397XXX (XXX DO NOT RESTOCK 118.11) from stock"
Gabriel P.
REFRIGERATOR ELECTROLUX EI23CS55GS3 "Valve is getting 124 v but not sending water through dispenser,icemaker making ice so we know there is water need valve ; ordrng 1 242252702 (valve 70.26), used 1 SENIORDISCOUNT (SENIORDISCOUNT), and 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Gabriel P.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Taps that holds sump were broken,ordering ; ordrng 3 WPW10348407 (screw)s and 3 WPW10372113 (tab-sump)s"
Gabriel P.
DISHWASHER KITCHENAID KDTE204GPS0 Took pictures of pop customer has a 5 year extended warranty pump motor not starting customer need to contact Best Buy for us cause of her warranty I did not work on unit but heard machine pump humming customer need a sump pump do not order parts till we get a confirmation from Best Buy warranty ; ordrng 1 W11124384 (PUMP MOTOR 176.55)
Gabriel P.
REFRIGERATOR WHIRLPOOL WRT311FZDW01 "Hear rattleling noise when move fridge forward it doesn’t make the noise try leveling fridge noise when away but came back explain customer is part of her floor gave some advise that she can do,opt test ok"
Jeff M.
REFRIGERATOR WHIRLPOOL WRF954CIHM00 Installed new parts unit tested good customer pointed out that the cam closer in the door that I installed is not functioning correctly I inspected the camper closer and it is indeed not functioning correctly cannot be reset; ordrng 1 W11189598 (CLOSER)
Gabriel P.
RANGE KITCHENAID KDRS407VSS04 "Put rack back in for customer took me 2 minutes and show her how to put it back on,opt test ok"
Jeff M.
DRYER WHIRLPOOL MVWX655DW1 Unit is not filling up with water. On deep fill it only filled with 2 inches of water. I spoke with Techline a while ago and they mentioned a deep thought should be roughly 14 inches of water; ordrng 1 W11116592 (CONTROL )
Gabriel P.
WASHER MAYTAG MVWB835DC4 "Found error code f0e3 overload Fault is displayed when the main control detects a load size that exceeds the washer’s capacity OR basket cannot be turned. This may signify: • Load size exceeds washer capacity. Remove excess laundry, ran. Calibration and auto test pass also use 7 large towels and put on rinse and spin And pass towel were dry"
Jeff M.
WASHER GE GTUN275EM1WW "Gearcase failed this is a washer dryer combo that sitting inside a closet that has a molded overflow water catch the machine literally has to be lifted straight up and over to be worked on to man job; ordrng 1 WH16X10186 (supports assembly), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Jeff M.
WASHER WHIRLPOOL WTW4900BW0 Customer complaint is the units not working properly. I ran a diagnostics could not find any issues I ran a recalibration cycle unit tested good
Jeff M.
REFRIGERATOR WHIRLPOOL ET1MHKXMB07 Customer is having temperature issues with the refrigerator. There’s no dust on the condenser there is heat transfer. Temperature in the freezer was 10° temperature in the fridge was 37° unit tested good could not find an issue
Jeff M.
DRYER WHIRLPOOL WED94HEXW0 Idler pulley failed replaced the dryer kit unit tested good. Computer will not run the credit card it gives me an error. Customer will call the card number into the office and pay that way; used 1 4392067 (DRYER REPAIR KIT) from stock
Jason N.
WASHER WHIRLPOOL WFW92HEFC0 "Cc unit does not power onCustomer showed popChecked power in to unit, good at 122v, checked control board led status, solid light, no power to ui. Checked power to ui, found ui wire harness disconnected at ui. Reconnected, unit powers on. Ran auto test, relays buzzing and clicking in acu during cycle, functions starting and stopping, checked all connections, good connections. Unit needs acu. ; ordrng 1 W11201293 (cntrl-elec)"
Jason N.
REFRIGERATOR KITCHENAID KRFF302ESS01 "Cc unit frosting in freezerFound condensation and frost on to of freezer near door in center. Found door not sealing on center on gasket, door hanging too low to cover mullion. Adjusted door upwards to cover entirety of mullion."
Jason N.
RANGE MAYTAG MGR8650FZ0 "Installed listed parts , ran bake and broil test. Op test good, all ignition functions work"
Jason N.
DISHWASHER KITCHENAID KDFE104DWH2 Cc unit not starting Found loose hot wire in j-box under unit. Retightened. Op test good.Customer stated dispenser door also does not work. Replaced dispenser using truck stock; used 1 W10861000 (DISPENSER-DISHWASHER) from stock
Dan H.
RANGE JENN-AIR JGS1450DP0 "Customer complaint that broil is not working, ran diagnostics found 4 f2e1(stuck key) error codes, started broil , broil is not lighting, valves ohm at 220 ohms, igniters arcing, called whirlpool techline spoke to Scott , suggested replacing igniter and harness, file number 7724846388; ordrng 1 W10580228 (harns-wire) and 1 WPW10333842 (igntr-oven)"
Jason N.
REFRIGERATOR JENN-AIR JSC24C8EAM00 "Cc unit not coolingCustomer stated he’s able to power if it off and compressor will start again in about an hour. It’s been like this for a year. Control board was replaced in late last year, this did not fix the problem, still going on. Found compressor not running, checked power in to relay, good at 120v, checked compressor operation using compressor tester, compressor will not start, locked up at this time. Customer not happy when told him it was compressor, wants to find out about warranty on this unit now. Customer not paying, estimate only."
Dan H.
WASHER MAYTAG MVWB835DW1 "Installed new control and user interface, op test good"
Joe O.
RANGE WHIRLPOOL SF362LXSB0 "Cc: oven not workingFound bake not working at all and found broil clicking the gas valve but won’t openChecked gas valve found no resistance between common and bakeChecked dsi board found burned upNeeds dsi board and gas valve; ordrng 1 WPW10293048 (valve-gas) and 1 WPW10331686 (module,spark)"
Dan H.
RANGE KITCHENAID KSDB900ESS3 "Customer complaint that right front burner is not lighting, found right front and left front burner caps switched, corrected burner caps, op test good"
Corina B.
RANGE FRIGIDAIRE PLCS389ECE "CC that f10 comes up. Turned broiler on f10 came up. Checked the oven sensor open. Will need a new sensor. Advised cust the control could also be shorted. The control is no longer available if it needs it. Office to order the part; ordrng 1 316217002 (sensor,oven probe 3495), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Dan H.
WASHER MAYTAG MVWB765FW2 "Customer complaint that sheet is stuck under agitator, confirmed, removed sheet from under agitator, op test good"
Corina B.
REFRIGERATOR WHIRLPOOL MBF2556HES "CC that the ice maker is leaking water. Found there is a saddle valve. Advised cust to replace the saddle valve with an inline valve, will need a water valve. Office to order part. Cust can install the part; ordrng 1 WP67003753 (valve-inlt 8084), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Dan H.
RANGE WHIRLPOOL WFE540H0ES1 "Customer complaint that cooktop elements are not heating properly, found terminal block burned, unit needs new terminal block , installed new terminal block, op test good ; used 1 WP8203546 (TERMINAL BLOCK 16.51) from stock"
Corina B.
DRYER WHIRLPOOL WED7500GC0 CC that the unit is not heating. Customer has a plastic style vent advised customer to replace with a semi rigid or rigid vent. Found the thermal cutoff is open. Jumped the fuse started heating. Office to order parts; ordrng 1 279973 (cutoff-tml) and 1 WP8312709 (clip)
Dan H.
WASHER WHIRLPOOL WTW5000DW2 "Customer complaint that unit is not filling with enough water, ran diagnostics no error codes found, started normal wash cycle, unit filled to normal water level, unit is operating as designed , advised customer that a load size equals 6-7 bath towels and to only use 1-2 tablespoons of H.E detergent"
Corina B.
WASHER MAYTAG MAV4757AWW CC that the unit is not spinning. Found the transmission is agitating just will not spin. Unit is non repairable due to not having the proper tools. ; ordrng 1 35-6615 (ht trans s)
Corina B.
WALL OVEN KITCHENAID KODE500ESS00 CC that there is a rattling noise when using the upper oven on convection. Heated oven the 325* convention bake. Found the convention fan is rattling. Will need a new fan; ordrng 1 W10860984 (motor-fan) and 1 W11234761 (baffl-conv)
Corina B.
WASHER WHIRLPOOL WTW5000DW1 "CC that the unit will not finish a cycle. Ran diag F8E1 – NO FILL, LONG FILL, checked the hot and cold. Lines are reversed. Corrected lines. Ran a calibration. Started a normal cycle. Optest ok."
Corina B.
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 CC that the ff is to warm. Ff 60 fz -2. Ran diag The evap fan is not running. Started running when taking the cover off. Cust started this it an intermittent problem. Will need a new control and fan. Checked the wires are in the molex plug. Office to order parts. ; ordrng 1 W11035836 (cntrl-elec) and 1 WPW10464673 (motor-evap)
Corina B.
WASHER WHIRLPOOL WTW4616FW2 "CC that the agitator is making a cranking noise. Ran diag F7E5 – SHIFTER FAULT, F0E2 – OVER SUDS CONDITION DETECTED, found the cam was melted. Replaced the cam from t/s. Ran an agitate and a spin. Ran a calibration. Optest ok. ; used 1 W10721967 (PULLEY) from stock"
Corina B.
WASHER WHIRLPOOL MVWX655DW1 "CC that the unit is leaking water. Ran diag no codes, started a normal cycle checked the water valves, no leaks. Basket was leaning to the right side, leveled the legs. Ran a rinse and spin. Could not duplicate the problem. Optest ok."
David R.
FREEZER UPRIGHT FRIGIDAIRE LFFH21F7HWJ "Unit wasn’t on when arrived, plugged in and compressor didn’t come on. Voltage is getting to compressor. Replaced starter from t/s. Timed compressor for 10 or so minutes. Everything was running, temp started to go down. Let temp adjust 24 hours to get back to normal. Put water bottle inside for customer to check. Op test ok.; used 1 8201786 (STARTER) from stock"
David R.
WASHER WHIRLPOOL WTW5000DW2 "Cc of clicking noise when washplate moves back and forth. No error codes. Basket moves freely. Ran through service mode. Heard noise when in agitate. Removed basket, nothing underneath. Replaced hub and cam from t/s. Calibrated, tested. Op test ok.; used 1 W10528947 (HUB), and 1 W10721967 (PULLEY) from stock"
Corey L.
RANGE KITCHENAID KODE507ESS04 "Replaced control, op test no good, unit still flickering lights after preheating starts, junction box for unit is hanging wires look stressed, advised customer to call an electrician and follow installation instructions for this specific model, *took core for return"
Corey L.
DRYER MAYTAG MEDB200VQ0 "Installed new control, op test no good, start button seems to be operating and fuse is not open, belt switch good as well as door switch, ordering fuse before motor and ui ; ordrng 1 WP3390719 (fuse-thrml) and 1 WPW10336133 (cntrl-elec)"
Corey L.
REFRIGERATOR MAYTAG MFI2570FEZ03 "Removed ice bin and found a wire had broken apart from harness, attempted on site repair, no success, ordering harness ; ordrng 1 W10884720 (harns-wire)"
Jeff M.
RANGE WHIRLPOOL WFG320M0BB0 "Glass shattered estimate only; ordrng 1 WPW10535776 (DOOR GLASS), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corey L.
RANGE WHIRLPOOL WFE525S0HZ1 "Customer complaint there is a scuff or scratch on surface and it was cleaned several times with no success also every time it heats up it creaks loudly, confirmed blemish on cooktop at front right burner, cannot get damage to show up on a pic, confirmed unit creaks while heating, found cause to be bake element support bracket is not attached to cavity and while element changes temp bracket is moving on cavity, adjusted, much quieter but not fully gone, customer is calling Best Buy first about an exchange then we call us to go through with the repair to the cook top if cosmetic entitlement is found, W11156895, model number is not on Best Buy receipt to prove delivery date"
Corey L.
DRYER WHIRLPOOL MEDB765FW0 "Customer complaint dryer would not work so last night he cycled the breaker and it works now, ran diagnostics no codes, power to unit is correct, unit is operating as designed"
Brian M.
REFRIGERATOR WHIRLPOOL KFIS20XVMS5 Cc unit not starting after replacing power board Found unit to be not properly programmed Programs control OP TEST OK
Brian M.
WASHER WHIRLPOOL WTW5840BW0 Installed gearcase and pulleyRan auto test and calibration OP TEST OK
Brian M.
WASHER WHIRLPOOL MVWC565FW1 Cc of unit not cycling correctly Ran diagnostics found no error codes Ran auto test unit completed with no issues Ran calibration OP TEST OK
Brian M.
RANGE WHIRLPOOL WFE770H0FZ0 Cc of unit over heating and they have already replaced the temp sensor Checked values of original temp sensor and it tested ok Ran diagnostics found error for run away temp Unit needs a control board Estimate only Customer calling whirlpool to see if part can be covered
Brian M.
REFRIGERATOR WHIRLPOOL WRS325SDHB01 Cc of ice chunk in container Found icemaker leaking when filled Replaced using truck stock Ran test harvest OP TEST OK ; used 1 4317943 (ICEMAKER) from stock
Joe O.
DISHWASHER WHIRLPOOL MDB7749AWB2 Cc: unit start button and cancel button not workingFound service pointer W10727550B Checked ribbon cable found silver migration coming from ui Called whirlpool tech line per service pointerSpoke with MarkNeeds UI panel; ordrng 1 W10811148 (panel-cntl)
Brian M.
REFRIGERATOR WHIRLPOOL WRS312SNHB00 Cc of no cool Found unit to be in 10 inc vac low side and 150 psi high side Recovered refrigerant Replaced drier Ran 28 inch vac for 20 min Recharged with 5.3oz of r134a Low side was at 0 psi and frost pattern returned OP TEST OK Temp in freezer was 37 degrees at time of leaving
Joe O.
DISHWASHER WHIRLPOOL WDT720PADM2 Cc: not washingFound unit to be fillingFound drain to workRan diagnosticsFound error f7e1 heater not heatingFound heater to work in diagnostics and codes clearedFound sump assembly to be extremely loudChecked for debrisUnit needs control board and sump assemblyCustomer does not want to repair at this time
Joe O.
WASHER MAYTAG MVWB835DW1 Installed control and uiRan auto test and calibration Op test ok
Joe O.
DISHWASHER WHIRLPOOL WDT750SAHZ0 Cc: not enough waterFound unit filling properlyFound sump humming but not runningNeeds sump assembly; ordrng 1 W11087376 (pump&motor)
Joe O.
WASH/DRY COMBO WHIRLPOOL WET3300XQ0 "Cc: no heatFound unit not heatingFound unit receiving proper powerFound venting to be clear of debrisFound vent to be extremely longFound thermal cut off to be openJumped out thermal cut off unit heatingNeeds thermal cut off; ordrng 1 WP3403607 (cutoff-tml3116), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Joe O.
DISHWASHER MAYTAG MDB4949SDZ0 Installed uiRan test cycleOp test ok
David R.
REFRIGERATOR WHIRLPOOL WRF560SEYM00 Did not receive left side of door with dispenser or light bulb. Replaced door that was here at home. Customer stated of light bulb is covered she will pay for it. Ordering door and lights****call customer if light bulb isn’t covered for payment; ordrng 1 Lw10406934 (dor-fip ms) and 2 WPW10406725 (bulb-light)s
Joe O.
RANGE KITCHENAID KGCU463VSS00 Cc: burners not ignitingFound 3 of 4 burners to ignite without issueFront right burner did not igniteRemoved burner cap found some debris around igniterRemoved debrisOp test ok
David R.
RANGE JENN-AIR C221 Replaced receptacles. Tested. Op test ok.
Brian M.
WASHER MAYTAG MVWX655DW1 "Cc of leak Ran diagnostics no stored error codes Ran auto test no leaks Filled tub up and tipped back , drained unit and filled almost to the top Could not see any indication of unit leaking Underneath is dry hoses are connected properly Ran calibration OP TEST OK"
David R.
WASHER WHIRLPOOL WFW75HEFW0 "Replaced control, tested in service mode. All components check fine. Went over detergent use and load size with customer again. Op test ok."
David R.
DISHWASHER WHIRLPOOL KDPE234GPS0 Picked up
Macaulay G.
RANGE WHIRLPOOL WFG320M0BB2 Replaced igniter. All tested ok.
Macaulay G.
WASHER WHIRLPOOL WTW5000DW0 "Shaft of gear case and and agitator are completely stripped. Office to order gear case, wash plate, and screw.; ordrng 1 W10752187 (screw) and 1 W10752283 (washplate) and 1 W11035751 (gearcase)"
Macaulay G.
WASHER MAYTAG MVWB765FW0 "Called tech line. Spoke with T.J. He instructed that if there isn’t a physical restriction from the inlet hoses or a siphon issue from the drain, the best option would be the inlet valve. Replaced inlet valve from truck stock.; used 1 W11165546 (VALVE) from stock"
David R.
REFRIGERATOR WHIRLPOOL ED25RQXYW02 Cc, items are freezing on the FF side. Arrived, found some liquid items slushy or frozen. Customer has the temp setting on the lowest and said had it on there for a week, no change. Checked damper, mechanical. It is opening and closing when you turn Freezer from warmer to colder. Needs thermostat.***** do not order part; ordrng 1 WP2198202 (thermostat 83.40), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Macaulay G.
DRYER AMANA NGD4655EW2 Unit cycling off too quickly during high temp dry. Replaced thermostat. All tested ok. Also advised to replace vent.; used 1 WP3387134 (THERMOSTAT ) from stock
Macaulay G.
DRYER WHIRLPOOL WED5000DW1 Door seal is ripped. Paint in drum is chipped away in multiple spots. Office to order drum and door seal.; ordrng 1 W10899578 (drum) and 1 W10906683 (seal-door)
Macaulay G.
DRYER WHIRLPOOL MGD5801TW0 Unit is not heating. Found thermal fuse open. Replaced fuse from truck stock. All tested ok.; used 1 WP3392519 (THERMAL FUSE) from stock
Macaulay G.
WASHER MAYTAG MVWC565FW0 Unit stuck in wash. Not shifting to spin. Replaced actuator and ran calibration cycle. All tested ok.; used 1 W10913953 (ACTUATOR) from stock
Macaulay G.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Fresh food evaporator is extremely frosted up. Office to order harness with thermistor.; ordrng 1 W11087438 (motor-evap)
David R.
DISHWASHER WHIRLPOOL WDTA75SAHZ0 Water is getting into unit. F4E3 wash motor. Wash motor not running. Ordering pump motor.; ordrng 1 W11219382 (PUMP AND MOTOR)
Macaulay G.
RANGE WHIRLPOOL WFC150M0EW2 Wire to bake element was not connected and grounding off. Replaced connector. All tested ok.
Jeff M.
DRYER KENMORE 417.938622 "Transmission is noisy the seal is leaking. Unit needs transmission in tub seal estimate only; ordrng 1 131878412 (transmission) and 1 5303279394 (seal,tub), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Brian M.
FREEZER UPRIGHT FRIGIDAIRE FFVU17F2SC Cc unit not cooling Found compressor not running and evap fan off Temp control getting power but not functioning Needs temp control ; ordrng 1 5304513035 (TEMP CONTROL )
Macaulay G.
REFRIGERATOR GE GSH25JSTASS Replaced defrost heater. All tested ok.
Dan H.
WASHER CROSLEY VAW3584GW1 "Customer complaint that unit is not working, ran diagnostics found f8e1(long/no fill) error code, unit is sitting on a pallet, advised customer that unit should be sitting on a solid level surface, found drain hose had fallen out of sink, secured drain hose to sink, started normal wash cycle, unit filled and advanced to wash cycle, unit is operating as designed"
Dan H.
WASHER GE GTW485ASJ3WS "Customer complaint that unit is not draining, confirmed, unit needs new drain pump ; ordrng 1 WH23X27574 (drain pump )"
Jason N.
WASHER MAYTAG MVWC415EW1 "Cc unit making grinding noise and not spinningRan diagnostics , found codes, f7e1 for basket speed fault, f0e2 for over suds.Ran auto test, no agitate or spin. Found cam pulley loose, nut had fallen off, belt was shredded. Replaced belt and cam using truck stock. Reran auto test and calibration. Op test good.; used 1 W10721967 (PULLEY), and 1 WPW10006384 (BELT) from stock"
Jason N.
DISHWASHER MAYTAG MDB4949SHZ0 "Cc unit not dryingCustomer showed popCustomer stated unit stopped right before drying and canceled itself, then after it just keeps cancelingFound unit full of water, cancel drain does not work, unit clogged with food debris. Removed drain line under cabinet and cleared debris. Ran wash and drain cycle, op test good. Explain to customer that it never dried because unit failed to drain. Also advised customer to removed large pieces of food debris from dishes before loading unit."
Jason N.
WASHER GE GTW330ASK2WW "Cc unit not draining.Checked drain manually using diagnostics, drain does not respond. Customer said this happened right after power outage, Said if it cost more then 200 dollars then don’t bother. Advised him it most likely will. No repair to be made, collected service."
Dan H.
SXS REFRIGERATOR MAYTAG MSF21D4MDH01 "Customer complaint that lights are flickering, confirmed, freezer section led module is shorted, installed new freezer section led module, op test good ; used 1 WPW10515058 (LED MODULE) from stock"
Dan H.
WASHER WHIRLPOOL NTW4516FW2 "Customer complaint that valve was broken during move, confirmed, unit needs new valve, installed new valve, op test good ; used 1 W11210459 (VALVE 79.88) from stock"