Local Reviews
Powered by Fluid LOCALTerrible experience despite quick response
Elaine - Mentor, OH
I had a technician out to assess my dishwasher and microwave which ironically both started to malfunction simultaneously. Very disappointed that despite telling the call center the brand of appliances I have, they sent a very inexperienced provider who I actually had to provide my WiFi password to so that he could literally Google how to run diagnostics on my appliances and proceeded to tell me information I already knew. Adding that there was nothing wrong with my dishwasher, and that I just needed to put more rinse aid in it. Funny how that didn’t solve the problem. When I got upset, he told me he actually only knows “Whirlpool” appliances pointing to the Whirlpool logo on his uniform. Why would a company send a technician and charge a $150 service charge for appliances they don’t typically have experience with? Top it off with the fact that the repair cost for my microwave was in excess of the cost of buying a new (expensive GE monogram!) one. Why? Well, because in addition to parts and labor, Fred’s charges another $90!service charge just to come out for the repair. Seems redundant to me. Not a company I will use again.
Response from Fred's Appliance Service:
Hi Elaine, We appreciate you taking the time to share your feedback with us. We pride ourselves in keeping our technicians up-to-date with training and while there are new models coming out every day, our technicians are trained to apply the knowledge they have and get creative when diagnosing newer models or models they might not be as familiar with. We keep our charges separate so you know exactly what your are paying for. Our service charge covers the full diagnoses of your unit and is guaranteed for 30 days. If you choose to move forward with the repair, we charge parts to cover the cost of parts and labor to install those parts. We apologize that you had a less then stellar experience. We have a make-it-right policy and would appreciate the opportunity to do just that: make it right! Please feel free to email or call us (service@fredsappliance.com or 1-888-45-FREDS) to let us know if there is anything we can do to change your rating to 5 stars. Thank you, The Fred's Team
Great service people
LINDA - Avon, OH
Response from Fred's Appliance Service:
Hi Linda, Thank you for submitting your review! We are glad to hear that your technicians were great! However, we are sorry to hear that you did not receive 5 star service! We have a make-it-right policy and would appreciate the opportunity to do just that: make it right! Please feel free to email or call us (service@fredsappliance.com or 1-888-45-FREDS) to let us know if there is anything we can do to change your rating to 5 stars. Thank you, The Fred's Team
Five Star Service!
REBECCA - Cleveland Heights, OH
Nancy
NANCY - Kent, OH
Very professional, neat, pleasant and respectful
Great Service
ALBERT - Madison, OH
I really had a problem. Could not have someone her until a week later. Threw out most of my food. The meat was starting to thaw. Bought styrofoam and ice, not cold enough. I suggest make an exception regarding the problem. Tech. could have ordered the part when he saw the problem. We did tell the scheduling dept that the ice was building up on the bottom (freezer) and then becoming warm. Thank you
Response from Fred's Appliance Service:
Hi Albert, Thank you for taking the time to submit your review! Unfortunately, we are in the midst of our busy summer season so our schedules are booked out further than we would prefer. Repairing a unit on the first trip is always our priority! We carry a truck stock of the most commonly used parts and we review every single job before the appointment to see if there is an obvious part needed so we can make sure the technician will have that. We apologize this wasn't able to happen for your unit as there are a variety of things that can cause that issue you described. Thank you, The Fred's Team
Problem with parts
HELEN - Lyndhurst, OH
Robert did a good job. The problem was that the parts Whirlpool sent did not work.
Response from Fred's Appliance Service:
Helen, Thank you for taking the time to submit this review! It looks we had to take a couple trips to your home, we are sorry to hear that! It does look like your repair is now complete in our system, however, if you are still having any issues at all, please don't hesitate to give us a call! 1-888-45-FREDS. We're happy to hear the technician was great! Thank you, The Fred's Team
Good Service
HELEN - Lyndhurst, OH
The tech was very good. The problem was the parts sent by Whirlpool did not work.
Response from Fred's Appliance Service:
Helen, Thank you for taking the time to submit this review! It looks we had to take a couple trips to your home, we are sorry to hear that! It does look like your repair is now complete in our system, however, if you are still having any issues at all, please don't hesitate to give us a call! 1-888-45-FREDS. We're happy to hear the technician was great! Thank you, The Fred's Team
Great service
ROBIN - Ashtabula, OH
Arthur was prompt, listened to the description of the problem and inspected the dryer to find the cause.
Great Service
Bonnie - Avon Lake, OH
Gabriel explained what he was doing every step of the way!! He was very thorough & understanding to our concerns. Very pleasant. If I have other appliance repairs needed in the future, we will most definately request him!!
Excellent service from Brian!
ELLEN - Rocky River, OH
Great
CLAUDIA - Perry, OH
Service was a big 10 all the way
Excellent Service
Christine - Avon Lake, OH
Gabriel was the best!!!
Excellent Service.
Jeanette - Mentor, OH
I have used your service before and would do so again. Your technicians are well trained. They inform the customer before beginning the work. Most helpful.
Great Service !
JIM - Elyria, OH
Evrething went well .
fast and reliable
BRIAN - Chagrin Falls, OH
bring able to conform my appointment and track my technician was very convenient. Also, having a picture of the technician was wonderful, so you know who to expect!
Great service, mannerly & efficient
Lila - Westlake, OH
Knew his job well
Technician was very friendly and handled our issue quickly and efficiently
paul - Westlake, OH
Great Service
Manuel - Westlake, OH
Gabriel was very courteous and knows what he’s doing.
Miss
RENATA - Westlake, OH
Great service. The service person was very helpful and knowledgeable. I would request her again.
BARBRA - Beachwood, OH
Thus was a very good experience. I would most definitely use Fred's Appliances again.
Knowledgeable and personable
Mary - Strongsville, OH
Really appreciated the thorough check- over of my fridge by Chad. He obviously knows his field inside and out! Also very easygoing personality which I appreciated. There wasn’t really a fixable problem with my ice maker, just a design flaw, which I’m now stuck with; I’ll have to either live with or sell it.
Great service
Jack - Beachwood, OH
Paul has serviced our dish washer the last two weeks and was quite the professional. Matter of fact he was so impressive, good and knowledgeable, I have requested him for a service call for our clothes washer that has some issues. He is a winner. Jack
Knowledgeable and prompt
Julie - Avon, OH
Service was good, friendly and professional tech.
MENCARINITERRY - Bedford Heights, OH
Great
Polite, efficient service was wonderful
Barbara - Sheffield Lake, OH
He was on time and he did a wonderful job and his demeanor was friendly and informative
Great Service
KERRY - Mentor, OH
Arrived really early, friendly, non-scary technician who was really courteous and knowledgeable. I only wish the cost of the service call would be rolled over into the repair if repairs are done.
Response from Fred's Appliance Service:
Hi Kerry, Thank you for submitting your review! We are so happy to hear that your technician was able to offer such great service. We know that sometimes in this industry, the diagnostic fee is "put toward" the repair cost if you choose to repair the unit. However, that usually means a higher service call for customers that don't choose to move forward with the repair and more "hidden costs." So, we find it better and simply more honest to keep all of the charges separate so you know exactly what you are paying for. We hope this clears up the "why" behind our policy. Have a great weekend! The Fred's Team
Good service
David - Chardon, OH
Great
great service!
Bernadette - Chagrin Falls, OH
Dryer Repair
robert - Westlake, OH
Zack did a great job in repairing our dryer. Efficient and timely.
Excellent Service
Jacob - Willoughby Hills, OH
Brian provided a thorough and informative assessment of the problems with our washing machine. He was cordial, diligent, and knowledgeable.
Excellent Service
Richard - Garfield Heights, OH
Brian was informative and helpful. Thank you!
Homeowner
PAMELA - Ravenna, OH
Jeff was (is) GREAT!!
CARL - Willowick, OH
Jeff was pleasant, knowledgeable and efficient throughout our (multiple trips to my house) association. And he did a great job!
Prompt, professional service
Helen - Willoughby, OH
Brian provided great service and was very thorough. He explained the problem very well and answered all our questions.
Great service
LAWRENCE - Ravenna, OH
Very punctual, knowledgeable and professional.
effective, professional service
AMELITA - Mentor, OH
Jeff knew immediately the nature of the problem with my icemaker .
Great service
John - Grafton, OH
Tech was outstanding
very professional service company and very nice technicians
DEE - Brecksville, OH
we liked the way we were well informed about the time of our tecnicians arrival and his competence in getting the job done
Great service
Robert - Bay Village, OH
Friendly, competent service. Very polite.
Great service
Cindy - Garfield Heights, OH
My experience with your company has been wonderful. The service man was on time and very polite and personable. Thank you😊
Best Service I Ever Had!
CAROL - Willoughby Hills, OH
Jeff was terrific. He explained the problem, which was too much detergent and fabric softener. Here I thought I was using the least amount of what the detergent mfgr. said to use and it was still too much. Thanks to Jeff for explaining everything and I will take his advice as to the amount to be used. In fact, I am going to switch to the detergent Pods as suggested by Jeff. Jeff and Fred's Appliance gets a AAA+ from me.
Response from Fred's Appliance Service:
Carol, We really appreciate you taking the time to share you experience with us. We are so happy to hear that Jeff provided such great service for you! While we hope your appliances stay in good working condition, if you ever need us we are just a phone call away 1-888-45-FREDS Have a fantastic weekend! The Fred's Team
Professional
Ken - Euclid, OH
Kept us completely informed, arrived within the window, and professional. Washer is shot, but only charged service charge plus tax just as your company advised. Thank You
Professional service
JOSEPH - Cleveland, OH
Very good services
william - Cleveland, OH
Great service!
BARBARA - Ashtabula, OH
Showed up on time. Could not ask for better service.
Mary
Mary - North Ridgeville, OH
Brian was wonderful and went above and beyond getting our problem corrected. Thank you Brian!
Great Service
Frank - Independence, OH
Very professional. Answered all questions we had on our appliances. We will ask for Fred's Appliance Service if we should need help in the future.
Charlene
CHARLENE - Mentor, OH
Repairman was very polite and was very knowledgeable about my appliance.
range repair
PATTY - University Heights, OH
Great Customer Service !
Pat - North Olmsted, OH
Mac was here on time; he was knowledgeable, efficient and courteous. He fixed our freezer issue and also gave us some great tips on freezer usage and warranty concerns. The automated scheduling reminder service is terrific !
Mr. Borgerding
ROY - Madison, OH
Good neat job
M
ESTHER - Cleveland, OH
Gre
DEBORAH - Cleveland, OH
Excellent service. Prompt and complete.
JOSEPH - Broadview Heights, OH
This was a warranty covered service call. I believe Chad to correctly diagnose the problem and to provide complete repair with information to me as to the problem and correction.
Very pleased with service
KENNETH - Painesville, OH
Very prompt and explained things well.
Convenient and thorough
KRISTINA - University Heights, OH
Great service
DOROTHY - Brook Park, OH
I was extremely happy with the person they sent out to resolve the issue I was having with my freezer. Besides the fact that he fixed it very quickly oh, he also gave me great advice for in the future should I have an issue. He was very polite and professional, and his reassurance made me feel very comfortable. It was also great to have someone who seems to enjoy doing their job and not like you're annoying them..... unfortunately in today's service industry you see a lot of people with attitudes. But that was far from the case with the service man you sent out! Thanks so much for the wonderful service and great job, Dorothy C Quick
Response from Fred's Appliance Service:
Dorothy, Thank you so much for taking the time to submit your review. We are happy to hear that Dan was able to provide such great service and even gave you tips to use in the future. He is certainly an asset to our team! Thank you, The Fred's Team
Excellent Service
MICHELE - Amherst, OH
Gabriel was very professional and knowledgeable.
Good service.
PATRICIA - Wickliffe, OH
Great Service
MARK - Rocky River, OH
Brian was pleasant and did a nice job.
Microwave diagnostics
ERIC - Avon, OH
Brian/Bryan was highly professional during his work and explained everything to me in detail. It was great dealing with Fred's Appliance.
Very Good
GINNY - Chagrin Falls, OH
professional and great communication
EILEEN - Cleveland Heights, OH
very efficient
BILLY - Cleveland, OH
He came, saw, diagnosed, explained, ordered, returned, installed, and cleaned up. He was very efficient. Dan is a great asset to the company. There wasn't any cost as I have a service plan.
Great service
Randy - Conneaut, OH
The technician was Brian, he was very courteous, friendly, received a message about his arrival time. He diagnosed our Fridge,did a few things and told me if ice maker is still not working properly in the next few days a new ice maker will be ordered and someone will be back to install it.
Thank you!
Michelle - Kent, OH
Great job, right on time.
Don - University Heights, OH
I wish the Maytag oven provided the same high level of service as Brian !
Professional
Beverly - Lorain, OH
Provided extreme care when servicing my appliance and very professional the entire time it was a pleasure to have him in my home!
Response from Fred's Appliance Service:
Hi Beverly, Thank you for sharing your review with us! We are so happy to hear that Gabriel was able to provide professional service to you. He certainly is an asset to our team! Thank you, The Fred's Team
good stuff
jen - Mentor, OH
thanks!
Response from Fred's Appliance Service:
thanks for the reply!
Dryer Repair
Krysti - Kent, OH
I have used Fred's before and have always had a favorable opinion of them. This time was no different. The men that come to do the job are always prompt and courteous.
Awesome Service Technician!!!
Dawn - Lorain, OH
Gabriel was on time, polite and fixed the problem!
Excellent communication
KATHY - Fairview Park, OH
I loved that they sent reminders , a pic of the service professional, and kept me updated on time of arrival- refreshing.
Great service and extraordinary serviceman!
Gail - North Olmsted, OH
Macaulay Gearin was polite, knowlegeable, and efficient! We will request him whenever we need appliance serve in the future, and will recommend him to friends and neighbors. We continue to be impressed with Fred’s Appliance repair experiences - booking, tracking, personnel and charges.
Response from Fred's Appliance Service:
Hi Gail, Thanks for sharing! We know how frustrating it can be to have an appliance that you use daily to break down, so, we do our best to make the process as efficient as possible. We are looking to future technology to help us with this by providing real-time tracking of technician locations the day of your appointment and providing multiple outlets (phone, email, online web forms) to communicate with our customers. We're so happy to hear that this was helpful for you! Thank you, The Fred's Team
Very disappointed
Allan - Beachwood, OH
Dan was not very polite. He did not introduce himself when he arrived. Neither did he say hello. I had to ask him to wear shoe covers as he was about to walk into our home with his shoes. He then put them on. I seemed to get the impression that he was upset about something from the outset. I emyptied the dishwasher and he attached the wheels. I then told him that the reason I had requested a service call was because my dishes were not coming out clean. He said there was not much he could do about that and that he didn’t have an answer for it. I asked if I could get a new bottom rack as I think this is a contributing factor. He said that would be fraud as he didn’t think it was necessary. He acknowledged that my dishes should not lean in the dishwasher like they were and that he had never seen that before. He acknowledged the problem but said there was not much he could do for me besides reducing the soap amount and run the hot water prior to running the dishwasher If his affect had been kind and reasonable, I would not have minded. He was simply rude and unapologetic for it. I am sorry to say I will not ever call your company again. The experience was dismal and very disappointing. As a physician, if I treated my patients the way he did me, I would be without a job. I think he owes it to himself to do better.
Response from Fred's Appliance Service:
Hi Allan, Thank you for taking the time to submit your thorough feedback, we truly appreciate it! First, we would like to apologize for the lack of professionalism demonstrated by our team. We pride ourselves in respecting our customers' time and property. Shoe covers are not an option for us, they are mandatory and we will be sure to enforce this with all of our technicians. We would also like to apologize for the unprofessional attitude demonstrated by the technician. We will certainly be addressing this issue. We have a make-it-right policy and we would appreciate the opportunity to do just that for you. I will be following up with a phone call shortly to see if there is anything additional that we can do to make-it-right! Thank you again for submitting your feedback, we take it to heart! The Fred's Team
Great service tech
EVE - Chagrin Falls, OH
Great
JAMES - Columbia Station, OH
Great job, efficient, curtious, will definitely recommend Mac
Great
COOKIE - Lyndhurst, OH
She was excellent per usual
So happy!
MARYLIN - Mentor, OH
Jeff was friendly, professional and very knowledgeable. Fred’s Appliance is the BEST!
Very understanding with the issues
DONALD - Cleveland, OH
Very knowledgeable tech.
Response from Fred's Appliance Service:
Hi Donald, Thank you for taking the time to submit your review. We are happy to heat that your technician was knowledgeable and understanding. However, we are sorry to hear that you did not receive 5 star service! We have a make-it-right policy and would appreciate the opportunity to do just that: make it right! Please feel free to email or call us (service@fredsappliance.com or 1-888-45-FREDS) to let us know if there is anything we can do to change your rating to 5 stars. Thank you, The Fred's Team
Great Service
George - Westlake, OH
Great service!
Nice and Easy
LFS - Cleveland, OH
Corina was nice, careful and helpful.
Outstanding Service
DAN - Bay Village, OH
Maytag washer repair
NICOLE - Lakewood, OH
Great service. On time and fixed very efficiently.
Ice Maker Repair
GAYLE - Solon, OH
Tech polite/competent and thought he fixed problem but ice maker still not working properly
Response from Fred's Appliance Service:
Hi Gayle, Thank you for taking the time to submit your review! We are so sorry to hear that your unit still isn't working. It looks like we recently scheduled another visit to come take a look. We will get you all taken care of! Thanks! The Fred's Team
Great Service. Price reasonable.
LOUIS - Strongsville, OH
The service was on time and very efficient. Chad and his partner did a great job. I eally like the technolgy that Fred's uses especially the trackin
RALPH - Westlake, OH
Great experience
DENNIS - Avon, OH
First time using Fred's. Great experience from office to repair people.
excellent service
ERIC - Conneaut, OH
Prompt, kept us update as to time and parts and return appointment was quick!
Service
LES - North Olmsted, OH
Excellent service. Brian, service tech, very professional.
Excellent service !
Angela - Painesville, OH
Brian fixed the problem with my freezer in a short amount of time . He is very knowledgeable, professional and pleasant.
Job Well Done
KEN - Cleveland, OH
I wouldn't have needed the service in the first place if the stainless steel door on my Kitchen Aid dishwasher hadn't rusted after and pitted after owning the dishwasher for only 8 month . The service men installed the new door in 5 minutes and did a good job.
Response from Fred's Appliance Service:
Hi Ken, Thank you for taking the time to submit your review! We are sorry to hear that you had trouble with your dishwasher door but we are glad that it is all taken care of! Thank you, The Fred's Team
Sracie
Stacie - Avon, OH
Good service
George - Chagrin Falls, OH
While very unhappy with Kitchen Aid I am pleased with Freds
tech. was very nice
Valerie - Parma, OH
labor and service charge was a bit pricey, did not have a choice going through maytag warranty. Also it took a week for them to send out a tech, then another 3 days for parts. For what I paid I could have bought a brand new microwave.
Response from Fred's Appliance Service:
Hi Valerie, Thank you for taking the time to submit your review. We are happy to hear that your technician was very nice! We frequently evaluate our pricing to ensure it aligns with the industry based on the service that we provide. We will be sure to address your review during our next evaluation. Thank you! The Fred's Team
excellent service
JIM - Rome, OH
would use you again if needed.
Awesome service and extremely friendly staff
ROBERT - Diamond, OH
Every time we deal with you we get excellent service
Marianne
Marianne - Mayfield Heights, OH
The service was very good and excellent I enjoy talking to the technician. He knew exactly what to do and was done in a few minutes. Thank you
Rich
RICHARD - Avon Lake, OH
Fred appliance did an excellent job. They were very professional.
Honest, fair
KRISTY - Berea, OH
Cost of repair half of new fridge. We decided not to fix it. Thank you!!
Chad
CHAD - Madison, OH
Great service!
Great service.
JASON - Painesville, OH
Conscientious Repair Person
LARRY - North Royalton, OH
Great
JOHN - Fairview Park, OH
Nice work fixed fast.
Excellent
Kimberly - Garfield Heights, OH
Great service
TOM - Seven Hills, OH
She did a great job, answered a lot if questions and was very polite.
Very efficient service
KATHRYN - Painesville, OH
Very satisfied with the service.
Excelente servicio!
ELIEZER - Lorain, OH
Buen empleado, con buenos modales y servicio.
Stove
MERILEE - LaGrange, OH
The repair mam was very good at what he did. I do believe our oven will be okay.
Great service
RONALD - Strongsville, OH
It was a pleasant experience from beginning to end .
Chana
CHANA - Cleveland Heights, OH
Great service
BARBARA - Willoughby, OH
Jeff was very helpful and full of information.
Wonderful Serice and Amazing Workers
CHERYL - Parma Heights, OH
My new KitchenAid dishwasher needed repaired. They came out and ended up ordering a part, which was delivered straight to my house. A week later they came back and fixed it right up! Great workers who were respectful and easy to talk to. I truly appreciate the great work they did.
Response from Fred's Appliance Service:
Hi Cheryl, Thank you for taking the time to submit your review. We are happy to hear that everything went so smoothly for your repair! We know how frustrating it can be to have your dishwasher break down so we do our best to take care of our customers as quickly and efficiently as possible! Have a great weekend! The Fred's Team
Good job
DAVID - Garfield Heights, OH
Great Service!
VINCENT - Mentor, OH
Timely and professional! Very quick as well!
Amazing Service. Fast &Friendly
SARA - Conneaut, OH
Service was amazing. Service man was very friendly and knowledgeable. Thank You Art from Fred’s Appliance Service. I would definately recommend their excellent service.
Response from Fred's Appliance Service:
Hi Sarah, Thank you for taking the time to submit your review. We are so happy to hear that Art was friendly and efficient in repairing your appliance. Have a great weekend! The Fred's Team
Nick
NICHOLAS - Lakewood, OH
Great service! Easy and comfortable presence.
Very pleased!
MARY LEE - Middleburg Heights, OH
Pricey and messy
BILL - Broadview Heights, OH
No clean up after the small microwave job, and the only place I've heard of that doesn't apply trip charge towards the labor. Also took two trips and almost two weeks for a basic microwave repair.
Response from Fred's Appliance Service:
Hi Bill, Thank you for taking the time to submit your review. We apologize that the service area was not cleaned up after repair. We will certainly look into this so it will not happen again in the future. As for pricing, we simply keep all of our charges separate so you know exactly what you are paying for. We wouldn't want to charge inflated labor charges just so we could say we are applying the service charge to the repair. Thank you, The Fred's Team
Great service
ALBERT - Cleveland, OH
Great
Just Great!
KATHY - North Royalton, OH
Why didn't I call your place before! Im so sad that I didn't call your Company first to repair my stove!! Other place never fixed it & charged me so much money for nothing! Your Guys came out & fixed it right the first time! Price was amazing too! Thanks for a Great Job!! Kathy!
Response from Fred's Appliance Service:
Hi Kathy, Thank you for submitting this great review! We are so happy we were able to get you taken care of quickly and efficiently. While we hope it's smooth sailing from here, if you happen to need us in the future we are only a phone call away 1-888-45-FREDS. Thanks! The Fred's Team
Professional service
DANIEL - North Olmsted, OH
Technicians are first rate
Thanks Gabriel!
Sean - Sheffield Lake, OH
First Rate
ROBERT - Seven Hills, OH
Really Fred's has always provided first rate service, and with tech tracking, etc, it seems they always want to continue to improve.
Great service!
NICK - North Royalton, OH
This was a warranty repair so no cost. On time.
Great service!
Kathleen - South Euclid, OH
Refrigerator malfunction
CALEB - Mentor, OH
Tech was not very knowledgeable with refrigerator controls. Did not have his tech manual He had to borrow mine.
Response from Fred's Appliance Service:
Hi Caleb, Thank you for taking the time to submit your review. We strive to keep our technicians up-to-date with all of the appliances that are being introduced to the market on a daily basis. With so many models on the market that we service, it would be nearly impossible to have our technicians carry every manual for every appliance we service. We appreciate you having your manual available and we're happy to hear that your unit is up and running again! Thank you, The Fred's Team
Great job, right on time.
DON - University Heights, OH
Mike
MICHAEL - Amherst, OH
Very good service Macaulay was very knowledgeable and friendly
Great. Service
THEODORE - Cleveland, OH
great service
SALLY - Amherst, OH
EXCELLENT CUSTOMER SERVICE!!
M3GHAN - Cleveland, OH
I called on a Wednesday for my refrigerator that was leaking water. They were out on Friday (48 hours later) and the problem was fixed. I will CONTINUE to call them for all my appliance needs and recommend Fred's Appliances to EVERY ONE I know. Thank you!!!
Response from Fred's Appliance Service:
Hi Meghan, Thank you for taking the time to submit your review! We are so happy to hear that we were able to get your refrigerator back up and running so quickly! We know how frustrating it can be for an appliance to break down, so we do our best to make the repair process as efficient as possible. Thank you! The Fred's Team
repair of refrigerator
LINDA - Lorain, OH
Price too much
Response from Fred's Appliance Service:
Hi Linda, Thank you for taking the time to submit your review! We frequently evaluate our pricing to be sure it aligns with the industry based on the service that we provide. We will be sure to address your particular concern during the next evaluation. We are happy to hear that your refrigerator is back up and running again! Thank you, The Fred's Team
Great customer service
SUSAN - Strongsville, OH
Mac is awesone; however my whirlpool refrigerator isn't.
PAULETTE - Lorain, OH
when Lowe's gave us a date for over a week, AGAIN, we called Fred's and because they are aware of the problems I am having; were able to move us up to the next day! Thank you
Microwave repair
RICK - South Euclid, OH
The microwave that was repaired was in a condo that I own, but rent out. My tenant had the interaction with the repair person. She said that he was police and efficient.
He was very good
JOE - Independence, OH
On time, problem fixed, covered shoes, good service.
SUSAN - Mentor, OH
Microwave Repair
KATE - Rocky River, OH
Robert/ Fred's Appliance
MAUREEN - Aurora, OH
Don
Don - Cleveland, OH
Very good. Corey was an excellent repair man
Stacey
STACY - Thompson, OH
Excellent service!
Refrigerator
GARY - Aurora, OH
Test
alex - Mentor, OH
Thanks
Great service
STEPHEN - Mantua, OH
Robert came out and inspected our oven. Found the problem and ordered new parts. Returned following week completed repair fast, efficient and in a professional manner.
Response from Fred's Appliance Service:
Hi Stephen, Thank you for taking the time to submit your review to us. We are so happy to hear that Robert was able to provide efficient service for your repair. Thanks! The Fred's Team
Knowledgeable service person and very helpful and got the job done
GREG - Shaker Heights, OH
Very knowledgeable service person who got the job done quickly and was very personable
EXCELLENT SERVICE
Bridgette - Shaker Heights, OH
dishwasher repair
JULIA - Shaker Heights, OH
Gladiator Repair
DAVID - Broadview Heights, OH
Lin
Lin - Chardon, OH
great service
PATRICIA - Mentor, OH
Great service
CAROL - Lorain, OH
Great service
GEORGENE - Westlake, OH
Very good service
GLORIA - Parma Heights, OH
Corina arrived on time, (actually, early per a request via a phone call- that was fine with me!), and diagnosed the problem quickly. She was professional and courteous, and took care to vacuum out all of the lint in my dryer, and on the floors. She replaced the worn part(s), after relating the price for everything. I think the entire visit took about an hour. After she tested out the dryer, I paid for the service, and she left forher next call. BTW, I was able to get my dryer repaired within a few hours of calling for service. I was very happy about that!
Response from Fred's Appliance Service:
Hi Gloria, Wow, thanks so much for sharing with us! We are happy to hear that Corina was able to take care of your repair so quickly and efficiently. We pride ourselves in always leaving the home just a bit more tidy than we found it! Happy to hear that you are happy! Thank you, The Fred's Team
Awesome service by tech
ANTOINE - Willowick, OH
Tech was great
Great Service
Daniel - Chesterland, OH
Great Service; Dan and Fred's
LINDA - Lyndhurst, OH
Dan arrived within the window and knew what to do. He advised us to do going forward w/ our Whirlpool washer.
Awesome Technician
Suzanne - Beachwood, OH
Corina was extremely knowledgeable about my Kitchen Aid refrigerator. She gave pointers to allow for better circulation of air and proper adjustments of shelving. She made changes and suggestions that were not done properly by my contractor on my new kitchen renovation. She is quite and asset to your company! Very thorough and professional.
Response from Fred's Appliance Service:
Hi Suzanne, Thank you for taking the time to submit this fantastic review! It is so great to hear that Corina was so helpful in repairing your unit and went above and beyond by offering suggestions for your kitchen. She certainly is an asset and we are grateful to have her on our team! Thank you, The Fred's Team
Great Service
JOHN - Ravenna, OH
Great service
CLAIRE - Cleveland, OH
Professional
MARY - Burton, OH
Courteous and professional. Worked hard to resolve the issue!
GOOD FRIENDLY SERVICE
Frances - Willoughby Hills, OH
Very pleased
VERONICA - Garfield Heights, OH
Our female rep was very courteous and efficient... I can’t commeng on service yet cause I hsve to wait to use tomorrow.
Job not complete
BRUCE - Chardon, OH
Tech replaced dishwasher pump. After rirst run cycle, it appears to still not work. Additiinally, the unit was just slid back into place and not secured. As soon as the door is fully opened, the DW tilts forward. This appears to be a case of going through the motions and not being thorough.
Response from Fred's Appliance Service:
Hi Bruce, Thank you for taking the time to submit your feedback. We are sorry to hear that your dishwasher is not fully repaired. We would be happy to come out to take another look and get you all taken care of. Since your unit is still under an extended warranty, you will just need to give them a call to set up your appointment. Thank you, The Fred's Team
Great service
DAVID - Mentor, OH
Response from Fred's Appliance Service:
Hi David, Thank you for submitting your feedback. We are sorry to hear that we were not able to provide 5-star service! We have a make-it-right policy and would appreciate the opportunity to do so. Please give us a call 1-888-45-FREDS. Thank you, The Fred's Team
Best service hands down
ELISA - Avon Lake, OH
I would call Fred's for anything I need fixed...they are wonderful on the phone, great followup and reminders, and completely professional in every aspect. Brian fixed my fridge doors (warranty issue) and gave me tips on how to maintain them. He also worked as my special needs adult son watched and totally respected him as a capable adult. The best!!
Response from Fred's Appliance Service:
Hi Elisa, Thank you for sharing your feedback with us! We are so happy to hear that you received great service throughout the entire process. Brian is certainly an asset to our team as he is always helpful in providing helpful maintenance tips. We hope your son enjoyed watching and learning about the repair as well! Thank you, The Fred's Team
Timely, professional, and efficient
JOHN - Olmsted Falls, OH
They went right to work and were finished in no time
Great experience!
DEBORALE - Shaker Heights, OH
This was a great experience from beginning to end. The team promptly responded to my call to repair my washer. They were efficient and the online service system allowed me to manage my day rather than wait around all day for the repair person. I would highly recommend this company if you value your time and appliances.
Response from Fred's Appliance Service:
Hello, Thank you for taking the time to submit your review! We are always working to improve our systems so that we can provide the most efficient service as possible, which includes keeping our customers informed. We are happy to hear that our online system was helpful in tracking the day-of progress of your technician! Thank you, The Fred's Team
Excellent Service
PAT - Parma Heights, OH
Fred's Appliance has always provided excellent service. In this instance, Chad went above and beyond to correct a problem created by another service company. I should have known better than to call anyone other than Fred's!
Response from Fred's Appliance Service:
Pat, Thank you so much for sharing your feedback with us! It's always great to hear when our technicians go above and beyond when providing service to our customers. While we hope you don't have any troubles in the future, but if you do we are just a phone call away 1-888-45-FREDS. Have a great week, The Fred's Team
Service was great, price I thought was a little high.
Diane - Brook Park, OH
Response from Fred's Appliance Service:
Hi Diane, Thank you for submitting your review. We frequently evaluate our pricing to ensure that it aligns with the industry standard based on the quality of service we provide. I will certainly share this review during the next evaluation! We are happy to hear that your unit is up and running and again and that you received great service! Thank you, The Fred's Team
Great Service
LISA - Elyria, OH
I filed a claim with my home warranty company for my refrigerator and I was so happy with the service I got. Everyone I talked to was so friendly and professional and my issue was fixed in a timely manner
Response from Fred's Appliance Service:
Lisa, Thank you for sharing! We know it can be frustrating to have an appliance break down, so we do our best to make the process as smooth as possible. We're happy to hear that it went so well for you! While we hope it's smooth sailing from here, if you need us in the future we are just a phone call away 1-888-45-FREDS Have a great week! The Fred's Team
great service
CHUCK - Chesterland, OH
Friday
SCOTT - Painesville, OH
Very satisfied.
Robby
ROB - Shaker Heights, OH
Great service. We were scheduled for Monday, they finished a job early, and took care of us on Friday.
Great service!
KATHRYN - Painesville, OH
Brian is very thorough and takes the time to explain both the cause of the problem and the way to fix it!
Brian Mullins with Fred's Appliance feedback
Ron - Mentor, OH
Simply said was Brian was OUT-STANDING in every way. On Time, Professional and Knowledgeable. My refrigerator was not easy to "debug" but he masterfully figured it out and problem solved. He was GREAT!
Response from Fred's Appliance Service:
Hi Ron, Thank you for sharing your feedback with us! We are so happy to hear that Brian was able to get you all taken care of. Brian is certainly an asset to our team as he embodies our core values. Thank you, The Fred's Team
Punctual, but problem was not solved
LAWRENCE - Chagrin Falls, OH
He concluded he had solved the issue (freezer gasket) but the ice build up continued after he left. We are now waiting for a follow up service call.
Response from Fred's Appliance Service:
Hi Lawrence, Thank you for reaching out to us! I do see we have you scheduled for a follow up visit tomorrow. I apologize this unit wasn't fully repaired on the first trip, however, we will get you all taken care of tomorrow! Thank you, The Fred's Team
Great service
JULIE - Madison, OH
Friendly and professional
Expert, Problem Solver
EUGENE - Ravenna, OH
Robert Arotin is a very qualified, technically competent and quickly assesses oue appliance problem. In short order, he repaired our problematic, refrigator ice maker.
Excellent service
PATRICIA - Painesville, OH
Technician was friendly, knowledgeable and on time. He called to advise that he was on his way and arrived when he said he would.
Very efficient service
Gerald - Mentor, OH
Corrlna was very professional, friendly and hope all your employees do as well!
FANTASTIC, FRIENDLY AND FAST
FLOYD - LaGrange, OH
The employees, Mac and Paul were extremely courteous and friendly. They examined the unit, knew exactly what parts to order and returned to fix the unit. They left no mess, even said they would use covers on their shoes to protect my floors. They were fast, efficient, courteous, in other words everything you could ever want in employees.
Response from Fred's Appliance Service:
Hi Floyd, Thank you so much for taking the time to submit your review. We know it can be frustrating to have an appliance break down so we do our best to make the process as painless as possible. This includes leaving the area shinier than we found it and being as quick and efficient as possible. We are so glad to hear you received such great service! Thank you, The Fred's Team
Freezer
Fekru - Cleveland Heights, OH
Brian did a terrific job of figuring out what the problem was with the freezer. Very professional
Dan was great
JOE - Rocky River, OH
Dan was professional & did a good job
Great service
NONA - Madison, OH
Your service technician was very knowledgeable and friendly.
Fine professional friendly
BETH - Broadview Heights, OH
Awesome!
Kathryn - Willowick, OH
Great employee, friendly & knowledgeable
Five Star
Robert - Solon, OH
Quality repair on schedule, well explained. All service organizations should use Fred’s as a practical model.
Whirlpool Front Load Washing Machine Repair
CARLENE - Mentor, OH
Robin
ROBIN - Cleveland, OH
Very professional. Insightful and job was done without issues. Great job. Thank you
Great service.
MYNOR - Cleveland, OH
Dan
OLIVIA - Strongsville, OH
Professional service, good work.
Very good and informative service!
ROSALIE - Amherst, OH
The ticks were fiery friendly and knowledgeable! I’m a very happy customer.
On time both times - Service tech was friendly and efficient
David - Avon Lake, OH
Corey came out on time both times. The company has a nice system to confirm their times and keeps you notified on progress. Cory was friendly - he diagnosed our issues on first visit along with the parts needed. The parts came in - Corey came back on time to repair the refrigerator. It is working great!
Response from Fred's Appliance Service:
Hi David, Thank you for submitting your review. We are so happy to hear that our scheduling system was helpful for your repair experience. Corey is a fantastic technician and we're happy to hear he was able to get you all taken care of! Thank you, The Fred's Team
Waste
Raymond - Lakewood, OH
Response from Fred's Appliance Service:
Hi Raymond, Thank you for submitting your review. However, with only 2 stars I wanted to reach out to be sure your unit was repaired. We have a make-it-right policy, so if there is anything we can do to offer you better service at this point, please do not hesitate to let us know! I will also be reaching out via email to connect. Thanks! The Fred's Team
Home washer repair
DALE - Willoughby, OH
Impressed with Jeff Merit
Angela
Anthony - Avon Lake, OH
Great service. Friendly , informative
Service
Esther - University Heights, OH
Corey is a nice guy who provided competent service.
Second Appt
DAVID - Mentor, OH
Everything done professionally
Great service
BURT - Painesville, OH
Art showed up on time. He was polite and knowledgeable. He fixed my stove.
Gary
GARY - Aurora, OH
Jason N.
WASHER WHIRLPOOL WTW5600XW0 "Cc unit not advancing cyclesCustomer stated its stopped washing and spinning. Ran wash test, motor free spinning. Checked under unit. Found drive belt inside guard, drive pulley loose and has been rubbing on guard. Motor pulley is also melted and damaged. Drive components seem to have been rubbing on floor. Unit needs motor, belt, pulley, and tub suspension. ; ordrng 1 W10721967 (drive pulley) and 1 W10780051 (rod kit) and 1 W10836348 (motor-drve) and 1 WPW10006384 (drive belt)"
Gabriel P.
WASHER WHIRLPOOL WTW8500DC0 "Replace both control,ran calibration and auto test pass,opt test ok"
Corina B.
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Replaced the damper. Optest ok; used 1 Shipping from stock
Corey L.
DRYER WHIRLPOOL WED8000DW4 "Customer complaint of longer dry times than before, noticed customer has foil style vent, advised this is a potential fire hazard and should be replaced with a semi solid or solid rigid metal style vent, vent also has a hard bend at unit connection, started timed dry, unit heated, no airflow found at outside vent, vent is blocked somewhere in wall"
Jason N.
DISHWASHER WHIRLPOOL WDT970SAHV0 "Cc unit lower spray arm not working.Ran diagnostics, found code f5e2. Confirmed in diagnostics cycle lower spray arm is not rotating. Could be diverter issue or possibly the spray arm itself. Replaced pump and motor assembly using customer supplied pre Id part. Op test no good, lower spray is still not rotating. Ordering lower spray arm. Customer will install himself.; ordrng 1 W10837249 (spray arm lower)"
Brian M.
WASHER WHIRLPOOL WFW3090JW0 Cc of DEN error and soap dispenser broke Error could not get unit to respondFollowed service pointer Needs ccu and soap dispenser and handle ; ordrng 1 W11334214 (Ccu) and 1 W10868281 (dispenser) and 1 W11306658 (Handle)
Brian M.
REFRIGERATOR KITCHENAID KFIS29PBMS00 "Cc door open and no ice and no water Found deli board sitting in water Removed board and functions returned Needs deli board ; ordrng 1 WPW10732682 (cover), used 1 SHIPPING (shipping and handling) from stock"
David R.
WASHER MAYTAG MVWX655DW1 "Cc unit not spinning. Took off washplate, found hub stripped. Replaced from t/s. Tested and calibrated, good. Op test ok; used 1 W10528947 (HUB) from stock"
Dan H.
WASHER WHIRLPOOL MVWB835DW1 "Customer complaint that unit will not turn on at all, confirmed, ran diagnostics found f6e2(communication error) error code, user interface passed test, unit needs new control; ordrng 1 W11024149 (Cntrl), used 1 SHIPPING (shipping and handling) from stock"
Jason N.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Cc unit not making iceRan ice maker diagnostics, no water entering during fill test. Found ice tube frozen up. Checked tube heater for resistance and power. Heater is reading open. Heater is not available as a serviceable part on this unit. Unit needs freezer door. Customers not repairing, but they will be calling WP to see if they can get repair covered."
Jason N.
WASHER AMANA NTW4516FW3 "Cc unit shaking/bouncing in spin cycle.Checked tub suspension, tub bouncing several times when pushed down. Suspension springs are weak. Unit needs tub suspension.; ordrng 1 W10780045 (suspension)"
Jeff M.
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 Customer never flushed the water when she installed a new filter I ran 2 gallons of water through the dispenser and recommended for her to make another bin of ice and then dump it
Jason N.
DISHWASHER KITCHENAID KDPM354GPS0 "Cc husband fell on unit when door was open.Customer needs quote on repair due to door damage. Found inner door panel dented, will cause unit to not seal. Also door hinges are bent, door opening too far and will not close back up to latch. Quoted customer for inner panel and hinges. Customer not repairing."
Dan H.
REFRIGERATOR KITCHENAID KRSC503ESS00 "Installed new door, op test good"
Corina B.
DISHWASHER WHIRLPOOL WDT750SAHZ0 "CC that the dishes are coming out dirty. Checked the control 0 volts to the pump and motor. Will need a main control and pump and motor. Cust is calling whirlpool to see if they will pay for the parts. If they do not just order the control to start with. ; ordrng 1 W11305297 (Control) and 1 W11087376 (Pump and motor), used 1 Shipping from stock"
Jeff M.
WASHER WHIRLPOOL WTW4816FW2 Customer wash the rug which caused the machine to go off balance and detach the suspension unit tested good
Gabriel P.
REFRIGERATOR KITCHENAID KRFF507ESS00 Replace parts from service pointer and electronic that whirlpool training told me that should take care issue with evaporator on fridge freezing opt test ok
Corey L.
REFRIGERATOR WHIRLPOOL WRT318FZW05 "Customer complaint fridge is not too cold and frz knob broke, confirmed temps were -3 frz and 47ff found ice blocking channels to fridge not letting air circulate, warm air entering unit, ice droplets on ceiling, found dent in door by liner, gaskets on ff not seating tightly into channel, frz temp control knob busted due to ice blockage, unit needs evap cover and ff dr, no scheduling at this time but will be 2 job cnt ; ordrng 1 LW10636410 (dor-fip) and 1 W11024683 (cover-evap)"
Corey L.
MICROWAVE WHIRLPOOL WML55011HS3 "Customer complaint mw not heating all the time can get it to work sometimes and we tried resetting power and there has been an error of f1e4 that pops up, started 15 second cycle 5 times and unit only heated up twice, unit needs acu; ordrng 1 W11129648 (cntrl-elec)"
Corey L.
REFRIGERATOR WHIRLPOOL WRT318FZDM06 "Found pop though entitlement, customer complaint fridge not cooling, confirmed room temp both units, compressor is very loud and very hot to the touch, fans are running, unit needs compressor ; ordrng 1 W11480426 (COMP)"
Dan H.
REFRIGERATOR KITCHENAID KBFS20ECMS00 "Customer complaint that unit is not making ice, found bail arm popped out, reinstalled, op test good"
Corey L.
WASHER WHIRLPOOL WTW5000DW "Customer complaint washer not working, confirmed, power correct to unit but outlet is gfi, advised these give the unit issues, found led on control out, control failed; ordrng 1 W10634026 (cntrl-elec)"
Brian M.
REFRIGERATOR KENMORE 106.4117371 Cc unit still freezing stuff Found temps set to low and air flow blocked Ohmed out thermistor thought is wasnt in range when on phone with BJ Put thermistor in warm water and got normal readings of 2.6 k ohms Adjusted temps and advised on air vents
David R.
REFRIGERATOR WHIRLPOOL WRT111SFDM04 Unit is outside. Replaced all parts. Op test ok
Brian M.
OTR MICROWAVE WHIRLPOOL WMH32519HV5 Installed transformer diode and capacitor Ran test OP Test Ok
David R.
DISHWASHER WHIRLPOOL MDB9959SKZ0 "Replaced drain pump. Had to disconnect power line, short fit. Ran and tested, good. Op test ok"
Corey L.
RANGE WHIRLPOOL GR399LXGB2 "Customer complaint door lock not letting door close after trying to self clean and now bake button not working first time trying self clean, confirmed no selections are responding, ran diagnostics, no faults, lock stuck closed, found arm not in correct position, corrected and lock unlocked, started self clean to lock while lightly holding door closed, door locked and unlocked when canceled, op test good, found bulb blown, replaced with ts part; used 1 8009 (APPLIANCE BULB) from stock"
Jeff M.
WASHER MAYTAG MVWB835DW4 The bearings inside the gear case are shot and needs to be replaced; ordrng 1 W11455453 (GEAR CASE )
Corina B.
RANGE GE ZGP304NR5SS CC that the bake does not work. Checked the amp drawl 0 amp. Replaced the igniter. Heated oven to 350* optest ok. ; used 1 12400035 from stock
Jeff M.
WASHER WHIRLPOOL MVWX700XL2 The unit had a lid lock code a speed fault code I cleared the codes ran a test cycle and a calibration cycle unit tested good could not duplicate and issue
Corina B.
WALL OVEN KITCHENAID KOCE500ESS09 CC that the microwave door opens when walking by or opening the oven. Twisted the door. Heated a cup of water while opening and closing the oven door. Walking by the microwave. Door did not open. Optest ok
Corina B.
DISHWASHER WHIRLPOOL WDT710PAHB1 "CC that the dishes are not drying. Unit is not secure to the cabinet or countertop. No rinse aid in the dispenser. Ran a calibration. No codes. The tub is plastic. Advised cust to use rinse aid, sani rinse, heated dry and high temp wash. Unit needs to be secure to the cabinets or the countertop. Optest ok"
Dan H.
WASHER WHIRLPOOL MVWC465HW2 "Installed new basement and drain pump filter, op test good"
Corina B.
MICROWAVE WHIRLPOOL WOC54EC0HS03 Replaced the ui and control. Brought the core back for return. Heated oven to 350*. Optest ok.
Corina B.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Replaced the light. Optest ok
Jeff M.
OTR MICROWAVE WHIRLPOOL WML35011KS Installed new part unit tested good. I also gave them some tips on how to mount the microwave.
Dan H.
REFRIGERATOR KITCHENAID KUWS246ESS2 "Customer complaint of rattling noise, found slight rattle at back panel, adjusted, op test good"
Jason N.
DRYER SAMSUNG DV45H7000EW/A2 "Installed thermostat. During breakdown, noticed belt idler pulley was seized and belt starting to cut into pulley. Notified customer that this will need to be replaced, or we will be back soonish to work on this unit again. Customer ok with that. Replaced idler pulley using truck stock. Ran op test, good heat. Op test good.; used 1 DC93-00634A (IDLER PULLEY) from stock"
Jason N.
DRYER KENMORE 110.6813241 "Cc unit making squealing noiseConfirmed squealing in operation test. Found belt idler pulley running at an angle on shaft, bushing worn. Replaced idler pulley and rollers using truck stock repair kit. Operation test good, no abnormal noises heard.; used 1 4392067 (DRYER REPAIR KIT) from stock"
Gabriel P.
REFRIGERATOR WHIRLPOOL WRF560SEYM00 "Replace both controls and ice maker also steam all ice from evaporator,opt test ok ; used 1 4317943 (ICEMAKER) from stock"
Gabriel P.
MICROWAVE WHIRLPOOL WMH32519HZ5 "Replace humidity sensor ,opt test ok"
Corina B.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 CC that the unit is not cooling. Frost and ice on the back wall. Steamed out evap cover. A lot of ice build up on the evap. Good frost pattern. Found evap fan not running. 120 volts to the fan from the controll. Replaced the fan from t/s. Optest ok. ; used 1 WP2315539 (Evap fan) from stock
Jeff M.
REFRIGERATOR WHIRLPOOL WRF540CWHZ00 Installed new part unit tested good
Dan H.
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Installed control and led module, op test good; used 1 W11205083 (MODULE) from stock"
Corey L.
REFRIGERATOR GE PSS25NGNAWW "Unit control was set to off when arrived but was not when we left, this is an empty home for sale and inspectors were in the home and seem to have turned cooling off either by resetting power or pressing off, replaced damper asm, op test good, unit was room temp so frozen water lines in ff thawed and water now dispenses"
Corina B.
REFRIGERATOR WHIRLPOOL WRS325SDHW CC that the hinge is sitting high. Removed the hinge adjusted. Optest ok.
Corey L.
WASHER WHIRLPOOL MVWX655DW0 "Installed washplate and drive motor, calibrated, op test good"
Joe O.
REFRIGERATOR WHIRLPOOL GX5FHTXVB00 "Cc: frost build up in freezer, not cooling in ff sectionCustomer stated unit started to cool prior to us coming out. Found freezer door not shutting completely. Found frost build up in freezer and around evap fan. Advised customer to watch for food and ice dropping behind freezer drawer. Op test ok"
Dan H.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Installed new ice maker , op test good"
Joe O.
REFRIGERATOR WHIRLPOOL WRS325FNAH01 "Cc: leaking from freezerFound drain tube plugged, needs drain cleared. Cleared drain tube. Op test ok; used 1 SENIORDISCOUNT (senior discount) from stock"
Corey L.
REFRIGERATOR KENMORE 596.760627 "Customer complaint temps went way down in frz at some point because ice cubes were melted together and ice cream had melted, temps were 5 frz and 40 ff, thermistors checks pass, baffle and fans operating, adjusted frz temp offset to coldest and advised monitoring for now but this intermittent issue seems like its the control, quoted to replace control with ts , yes replace, replaced control and programmed, op test good ; used 1 WPW10503278 (CNTRL-ELEC) from stock"
Jeff M.
RANGE WHIRLPOOL WEE510S0FS1 Installed new part unit tested good
Corina B.
WASHER MAYTAG MVWC565FW "CC that the unit is leaking. Checked the water valves, not stripped. Drain hose, tight. Ran a calibration. Running as designed. Optest ok"
Brian M.
DISHWASHER MAYTAG MDB4949SDZ0 Installed sump assembly Ran test cycle OP Test Ok
Brian M.
DRYER SAMSUNG DV45K6200EZ "Cc unit making noise Found rear rollers bearings worn out Needs rollers ; ordrng 2 DC97-16782A (Roller)s, used 1 SHIPPING (shipping and handling) from stock"
Brian M.
DISHWASHER WHIRLPOOL WDF520PADM7 Cc insulation popped out Pushed back into place OP Test Ok
Corey L.
WASHER MAYTAG MVWC465HW2 "Customer complaint noise still seems when switching to spin showed video, sound is coming from cam not fully engaging, repeated issue in svc test, replaced cam and actuator from ts; used 1 W10721967 (PULLEY), and 1 W10913953 (ACTUATOR) from stock"
Corey L.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Installed frz evap fan, op test good"
Brian M.
RANGE KITCHENAID KSGG700EBS1 Installed regulator Ran test bake OP Test Ok
Brian M.
WASHER WHIRLPOOL WTW6800WW1 Cc unit leaking Found leak coming from bearing Ran auto test control not responding to inputs after interring diagnostics Needs UI and bearing and tub hub UI is no longer available ; ordrng 1 W10240467 (control panel) and 1 W10435302 (bearing) and 1 W10820039 (hub)
Gabriel P.
OTR MICROWAVE WHIRLPOOL WMH53521HZ3 Replace parts still not coming on will need control one of relay stuck close ; ordrng 1 W11182110 (cntrl-elec)
Jeff M.
WASHER MAYTAG MVWX655DW1 Hub failed again replaced with ts op tested good ; used 1 W10528947 (HUB) from stock
Jason N.
WASHER MAYTAG MVW7230HW0 "Cc unit constant unbalancing and clothing is tangled.Ran diagnostics, found code f0e3 for overload. Ran auto test, all functions passed. Ran load test with clothing, sensing and water fill good. Water is covering clothing. I believe customer is overloading this unit and causing an issue which enforces the f0e3 fault that is showing up on each visit. Called wp techline, TJ, document as unit is working as designed, do not return for the same issue"
David R.
DISHWASHER MAYTAG MDB4949SHZ1 "Cc control panel not turning on, worked for a couple of days then out of nowhere wont light up. Tested, panel not lighting. Checked power, 120. Checked power lines coming into unit. Found black wires coming out and not touching completely. Corrected and also put electrical tape on to make sure they stay together. Tested. Panel came right on. Ran rinse cycle, 7 mins. All components working. Advised customer if sometimes trying to press unit after waiting a long period of time, might be in sleep/standby mode. Will have to open up door or press start button. Op test ok"
Jason N.
RANGE KITCHENAID KEBC107KSS0 Installed thermostat. Ran bake test to 350 degrees. Good preheat and cycle. Op test good.
David R.
REFRIGERATOR JENN-AIR JCD2295KEP "Cc unit not dispensing water. Can hear valve turn on when pressing pad. Took connection off at bottom of door. Pressed dispenser, a little water came out. Looked and found no filter in housing. Used by pass, water started dispensing correctly. Put old filter in to show customer. Water correctly coming out. Per owners manual page 34 of trouble shooting, says water filter can be clogged or needs to be changed. Recommend getting new water filter first and trying that. All the lines are good and with old filter/ bypass on, water dispensed correctly. Let customer know to buy new water filter. Unit test good."
Brian M.
ICE MAKER KENMORE 10689593100 "Cc unit not making ice Found water level sensor not functioning properly Needs sensor ; ordrng 1 WPW10485962 (sensor), used 1 SHIPPING (shipping and handling) from stock"
Jason N.
WALL OVEN KITCHENAID KOCE500ESS09 "Installed microwave door hinges. Tested door for closing, checked good. Ran heat test for 1:00. Op test good."
Corey L.
DISHWASHER WHIRLPOOL WDF330PAHW2 "Customer complaint dishes are not drying, dispenser operating, heating element operating, unit is operating as designed"
Brian M.
RANGE AMANA AGR5630BDB1 Cc unit not pre heating Ran test bake to 350 No issue found Could not duplicate a non heating issue
Brian M.
DRYER WHIRLPOOL WED7500GC0 Installed catch OP Test Ok
Jason N.
REFRIGERATOR FRIGIDAIRE FSC23LR5JM2 Installed defrost heater and defrost thermostat. Advised customer to allow 24 hrs for unit to return to desired cooling. Op test good.
Brian M.
REFRIGERATOR GE GSS23QGTAWW "Cc unit not cooling Found defrost heater open Needs heater assembly ; ordrng 1 WR51X10101 (heater & brkt asm), used 1 SHIPPING (shipping and handling) from stock"
Corina B.
REFRIGERATOR WHIRLPOOL WRT311FZDW01 "Recovered refrigerant, replaced evap and drier, pulled 28vac w/ pump, watched, good, charged 4.24oz r134a, unit cooling, pressures good, op test ok"
Joe O.
REFRIGERATOR KITCHENAID KRMF706EBS01 Installed harness. Found gaskets are torn. Needs ff doors. Gaskets show not serviceable. Office to reschedule; ordrng 1 W10815686 (dor-fip bl) and 1 W10815694 (dor-fip bl)
David R.
WASHER MAYTAG MVWX700XW1 "Replaced housing. Ran diagnostics mode, all components working. Ran a normal all whites cycle to show customer. Good. Drained. Op test ok"
Jason N.
COOKTOP ELE JENN-AIR JED8430BDB18 "Installed listed parts, element test good, downdraft fan test good. Forgot to order fan knob. Customer can install fan control knob himself. ; ordrng 1 WP7739P122-60 (knob- fan)"
Dan H.
DRYER WHIRLPOOL CEM2743BQ0 "Customer complaint that unit is not heating and making a loud noise, confirmed, found blower wheel packed with lint, found element open, element is receiving 240vac, unit needs blower wheel cleaned and element , called number attached was told I have the wrong number, customer has not been quoted; ordrng 1 W10864898 (Element), used 1 SHIPPING (shipping and handling) from stock"
Dan H.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Customer complaint that unit is not making ice, found ice maker tray thermistor open, found harness split where it gos into door, unit needs new freezer section door; ordrng 1 LW11202405 (Door)"
Joe O.
REFRIGERATOR MAYTAG MRT118FFFZ05 Cc: leaking from ice makerFound ice maker fill tube extension fell off fill tube. Needs ice maker install kit(for fill tube extension); ordrng 1 1129313 (ice maker kit comp.)
Gabriel P.
OTR MICROWAVE WHIRLPOOL WMH32519HZ3 Turn motor not rotating ordering parts ; ordrng 1 W10642989 (motor-turn) and 1 W11245707 (support)
Jason N.
REFRIGERATOR KITCHENAID KSF26C4XYY03 "Cc unit still intermittently not coolingCustomer stated unit will stay at temps on freezer (set at 0) for a week plus, the. Freezer will jump up to 30-45 degrees and stays there. Customer will unplug unit for awhile and plug back in and return to normal cooling. Called wp techline, Joel, Based on symptoms, suggestion of possible electrical or communication problem. Checked door harness for loose connections, have customer run power cord unit to a different outlet. If unit works for 4 weeks plus without any issue, then house power is cause. If unit is still intermittent, then replace UI control (WPW10623110)."
Dan H.
WASHER MAYTAG MVWX655DW2 "Customer complaint of noise , ran test cycle, no unusual noises heard, unit is leaning to the right, leveled, unit is operating as designed"
Jeff M.
FREEZER WHIRLPOOL WZF56R16DW04 Unit is still shutting down randomly needs a new control board; ordrng 1 W11252453 (contrl-box)
David R.
WASHER MAYTAG MVWB765FW0 "Customer complaint unit was giving F6E2 error code, they called Maytag, Maytag told them to unplug it for a couple of mins then try again, ever since then unit has been working fine, still wanted to get looked at. Error code is a miscommunication code ACU cant hear UI. Ran diagnostics but error code popped up. Tried restarting and will not come back on. Went through tech sheet. Verified continuity in harness on UI. Per tech sheet, replace console. Gave estimate to customer for both control and console. Customer paid SVC, do not order parts ; ordrng 1 W10919546 (console) and 1 W10920541 (cntrl-elec), used 1 SHIPPING (shipping and handling) from stock"
David R.
REFRIGERATOR AMANA AFD2535DEB5 "Cc unit not cooling properly, frost building up in back FZ on cover. Went through tech sheet, hooked unit up to killawatt meter. Put into forced defrost. Control not sending 120 down to defrost circuit. Checked bi meter. Checking way up out of range. Ordering control and harness with bi metal. *** place on cancellation list ; ordrng 1 W11260592 (harns-wire) and 1 WPW10503278 (refer elect cont brd), used 1 SHIPPING (shipping and handling) from stock"
Dan H.
DISHWASHER WHIRLPOOL WDT730PAHZ "Customer complaint that unit is not draining, confirmed, found impeller broken off of drain pump , unit needs new drain pump, installed new drain pump, op test good ; used 1 W10876537 (Drain pump) from stock"
Joe O.
REFRIGERATOR MAYTAG MRT118FFFH05 Cc: growling noiseCould not duplicate noise. Advised customer to try getting a video if it happens again. Unit functioning as designed. Op test ok
Joe O.
REFRIGERATOR KITCHENAID KRFF302ESS00 "Cc: not coolingFound temps in both sections at 73 degrees. Found unit pulling .5 amps. Found unit in a 18 in vac. Found no ui dye. Charged unit with nitrogen. Sprayed down all accessible lines and connections with soap solution. Could not locate leak. Called whirlpool tech line spoke with TJ, unit being put up for product review."
Jeff M.
WASHER MAYTAG MVWB765FW3 Per id parts I called the customer and reschedule them; ordrng 1 W11135391 (console) and 1 W11195970 (cntrl-elec)
Corey L.
MICROWAVE WHIRLPOOL WML35011KS0 "Installed power cord, tested, unit not heating, found magnetron failed, magnetron damaged, reordering mag; ordrng 1 W11334527 (MAG)"
Gabriel P.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Replace parts,and level fridge opt test ok"
Joe O.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Cc: frost build up in freezer, not cooling ff sectionFound unit is over stocked in freezer section. Advised customer on loading. Found ff door gasket not sealing correctly. Found gasket is ripped and will not seal. Ff Door needs raised. Needs plastic washers and ff door gasket. ; ordrng 1 W10315040 (gasket-fip) and 1 WP487576 (washer) and 1 WP489467 (washer)"
Jeff M.
RANGE MAYTAG MGT8800FZ00 Customer had a unit converted to propane and the gas valves were never adjusted. Op tested good
Gabriel P.
REFRIGERATOR KENMORE 106.5113321 "Replace parts and steam ice again,opt test ok"
Gabriel P.
REFRIGERATOR KITCHENAID KRMF706ESS01 Found deli board not working at all and evaporator ice up found service pointer on issue unit having theres been new control update and ui ordering parts needed ; ordrng 1 W11087438 (motor-evap) and 1 W11170612 (harns-wire) and 1 W11330971 (UI) and 1 WPW10675033 (cntrl-elec) and 1 WPW10769076 (cntrl-elec)
David R.
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Replaced parts. Leveled unit out as much as possible as it can go. Op test ok
Corina B.
WASHER WHIRLPOOL WTW7500GC2 Replaced the ui and control. Brought core back for return. Ran a calibration. Optest ok
Dan H.
RANGE WHIRLPOOL WFG505M0BB2 "Customer complaint that oven is not heating, confirmed found igniter weak, installed new igniter, op test good"
Jeff M.
WASHER WHIRLPOOL WTW5000DW The units Suspension is shot needs new suspension; ordrng 1 W11130362 (suspension)
Corina B.
WASHER WHIRLPOOL WFW6620HW0 Replaced the stator. Ran a quick wash. Optest ok.
Jeff M.
WASHER MAYTAG MVWB835DW3 The gear case needs to be replaced the bearings are extremely loud. ; ordrng 1 W11455453 (GEAR CASE )
Corina B.
DISHWASHER KITCHENAID KDFE104HPS0 CC that the gasket keeps falling out. Replaced the rails. Flipped the adjusters. Re-leveled he unit. The top rack keeps hitting the gasket. Called t/l T/J body of unit can be twisted. Will need a new tub. ; ordrng 1 WPW10681507 (Tub)
Jason N.
DISHWASHER WHIRLPOOL WDF330PAHB2 Installed control board. Ran wash test and cancel drain. Op test good.
David R.
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Cc not draining. Tub full of water. Went through steps, drain pump is good. Found drain hose clogged up. Removed debris tested, unit drained correctly. Op test ok"
Corey L.
WALL OVEN KITCHENAID KEBU208SSS03 "Customer complaint water leaking from front left of bottom oven, customer had pitcher 1/4 full catching water dripping out, dust lined the bottom cover, water coming from outside the unit, could have created an issue with water supply connection since it had been pulled out and pushed back, needs second tech to safely pull unit, ordering water valve in case leak is there on back of unit; ordrng 1 W10140897 (valve-soln )"
Brian M.
REFRIGERATOR MAYTAG MFI2568AEB "Cc unit not cooling Found compressor running and to be hot no frost pattern Needs sealed system repair Customer stated he did not want the repair but helped him take doors off so he could move it out ; ordrng 1 W10160407 (compressor) and 1 12002730 (evaporator), used 1 SHIPPING (shipping and handling) from stock"
Jeff M.
WASHER WHIRLPOOL MVWB765FW3 Installed new part unit Inconclusive the power cord is damaged cannot test; ordrng 1 W10859955 (power cord)
Joe O.
DRYER WHIRLPOOL WED4815EW1 Cc: not heatingWhile testing power unit shorted out meter lead. And all half house power went out. Spoke with BJ. checked all breakers. Only half the power to the house power is working. He stated to have the customer contact the electric company and we would reimburse cost. Unit will still need diagnostics after electric company comes.Office to reschedule; saved tckt
Jeff M.
DRYER WHIRLPOOL WED8000BW0 "Find the idler pulley squeaking dryer also needs to be cleaned fire hazard; ordrng 1 WPW10547292 (pulley-idr), used 1 SHIPPING (shipping and handling) from stock"
Dan H.
WASHER GE WPSR3100W1WW "Customer complaint that unit is not spinning, confirmed, found hub broken(see pic), unit needs new hub; ordrng 1 WH45X10027 (Hub), used 1 SHIPPING (shipping and handling) from stock"
Jason N.
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Cc unit has water pooling in front of unitFound evap drain iced over, ice sheet in bottom of freezer. Cleared ice from freezer, steamed evap drain hole. Good flow through. Op test good."
Jason N.
WASHER MAYTAG MVWC465HW2 "Cc unit not advancing cycles.Connected unit to power, water. Unit went into drain mode. Canceled drain mode. Ran diagnostics, found code f8e1 for long fill/no fill and f0e5 for off balance load. Ran auto test and calibration. All functions passed. Op test good."
Corey L.
DRYER WHIRLPOOL LGN2000KQ1 "Customer complaint clothing smells like chemicals, unit in utility room with paint and paint trays appearing to have recently painted, advised smells in the home are amplified with the heat from your dryer, customer stated they were using polyurethane to refinish something in the home recently, advised to vent the home to rid of excess smells to correct dryer smells onto clothing, unit is operating as designed"
Corey L.
FREEZER FRIGIDAIRE FFU21F5HWV "Customer complaint frz door alarm would go on but door seems shut, took short video of light shutting down when door is closed lightly, light shuts of, temp was 4, unable to duplicate the issue, unit is operating as designed"
Jason N.
WALL OVEN JENN-AIR JJW9530DDS "Cc unit not powering onChecked power in to control board at P1, L and N good at 121v, unit not responding. Unit needs control board. Part not showing in stock. Office to contact customer for return date.; ordrng 1 WP74009716 (cntrl-elec)"
Jason N.
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Cc unit not filling correctly.Customer stated installers hooked up unit, and told them that the water valve was bad and need replaced. Found inlet water valve housing cracked, leaking water. Unit needs inlet water valve.; ordrng 1 WPW10327249 (water intake valve)"
Corey L.
WASHER MAYTAG MVWP575GW0 "Customer complaint washer had a burn smell when spinning but now not spinning out, confirmed, found latch failed unable to lock lid, found gearcase leaking water and oil over drive components corroding motor and connections, gave estimate for latch and gearcase for required minimum but advised replacing motor capacitor shifter and harness as well, spoke with Steve he stated he will report info to the people responsible for washer; ordrng 1 W11454738 (GEARCASE) and 1 WPW10482836 (latch), used 1 SHIPPING (shipping and handling) from stock"
Jeff M.
REFRIGERATOR KITCHENAID KRSF705HBS00 Installed new part unit tested good
Jeff M.
REFRIGERATOR WHIRLPOOL WRT311FZDT01 The door just needed shimmed ashamed the door unit tested good
Dan H.
REFRIGERATOR WHIRLPOOL WRS321SDHZ04 "Installed new valve, op test good"
Joe O.
WASHER WHIRLPOOL WTW7500GW2 Installed control and ui. Ran auto test and calibration. Op test ok
Jeff M.
STACK W/D FRIGIDAIRE FFLE3900UW0 I called Frigidaire tech line because after install the new board the dryer work but the washer did not it had a lock error I tested the lock a test of the wiring harness everything tested good needs a new control board the one that was sent was bad I called Frigidaire tech line the guy in the phone agreed with me he talk to a supervisor said order a new board. Also the unit might still be under a extended warranty from Frigidaire not sure; ordrng 1 5304526220 (CONTROL )
Corina B.
WASHER WHIRLPOOL RTW4516FW2 "CC that the unit will not fill. Found the drain hose is shoved into the drain hole with no air gap. Removed the drain hose put an air gap in drain hole. Started a load of of clothes sensed, filled and started to wash. Optest ok"
Jeff M.
MICROWAVE WHIRLPOOL WMH32519CT The unit will work and then not work lights in the fan or not working needs a control board trance former magnetron and capacitor; ordrng 1 W10836753 (transformr) and 1 W10850446 (capactr-mg) and 1 WPW10693025 (magnetron) and 1 WPW10729328 (cntrl-elec)