Local Reviews
Powered by Fluid LOCALProfessional & Prompt
ROBERT - LaGrange, OH
The techs were professional & prompt. They did their job well.
Extremely disappointed
Matt - Novelty, OH
First off she did not drain the water line correctly which caused a leak in the basement. After spending $700 on parts and labor the problem came back 4 days later.
Response from Fred's Appliance Service:
Hi Matt, We appreciate you taking the time to submit your feedback. I do see that we did need to come back to your home after the original repair. Sometimes, after replacing necessary parts, it is revealed that additional parts are needed to complete the repair. I apologize for any inconvenience this has caused you. In regards to the leak in your basement, did this cause any damage to your personal belongings or home? If so, please call us immediately at 1-888-45-FREDS so we can help resolve this with you. We hope that your refrigerator is up and running again after our second technician's repair. However, if you are having any trouble at all, please do not hesitate to call or email us and we will happily get you taken care of right away! Have a great rest of your week! The Fred's Team
Quick solution
JOY - Olmsted Falls, OH
refrigerator repair
GARY - LaGrange, OH
door seals were breaking. Service tech ordered the parts, came back and installed the parts . no problems extended warranty call
Very Professional .
Karlene - Conneaut, OH
On time.. Knowledgeable. Friendly.
Problem Resolved!
Kathi - Strongsville, OH
Great job! Was diligent about locating the problem.
Excellent
JEREMY - Brook Park, OH
Great service. Repairmen quickly identified and resolved the problem!
REBECCA - North Ridgeville, OH
Beverly
Beverly - Cleveland, OH
Great Service
First - Lyndhurst, OH
excellent and timely service
Ellie - Brook Park, OH
Great service
Michelle - Jefferson, OH
Brian quickly fixed my dryer. He had all the parts on the truck and was very respectful.
Response from Fred's Appliance Service:
Hi Michelle, Thank you for submitting your feedback! We always to our best to repair our customers' appliances on the first trip out and we are happy to hear that we could do that for you. We hope you are enjoying having your dryer back in action! Have a great week, The Fred's Team
Very professional, they explained the problem and solution.
MICHAEL - Rocky River, OH
Clean, professional, they explained the problem, quickly resolved it and made sure that the washer and dryer were properly placed.
Response from Fred's Appliance Service:
Hi Michael, Thank you for sharing your repair experience with us. We are happy to hear that our technicians were efficient and also explained the repair process to you! Have a great week! The Fred's Team
Washer Is Still Broken
Patricia - Euclid, OH
Mr. Merritt came to fix my washer yesterday, May 18th. He installed two new parts, including a water pump. When he left, he said the washer was fixed. However, today, when I attempted to do laundry, I found that the washer is still broken and the problem is the same -- the water will not shut off at the beginning of the wash cycle and the washer will not begin to agitate. It seems to me that perhaps I wasted money on parts that were not necessary. Mr. Merritt was pleasant enough, but he did not fix my washer, and I am out $295. Fred's Appliance, I hope that you can make this right.
Response from Fred's Appliance Service:
Hi Patricia, Thank you so much for taking the time to submit your review. We did speak this morning about this issue and we have scheduled a time to send another technician out to your home. We will take another look to see what is wrong and get you all taken care of! We hope your experience will become positive after our next trip! Please do not hesitate to call with any questions or concerns 1-888-45-FREDS. Thank you, The Fred's Team
Everything was great!
DOMINICK - Avon Lake, OH
Very knowledgeable
JUDITH - Cleveland, OH
Answered all questions
Jo Ann
JO Ann Stetzy - Avon Lake, OH
Brian did a great job & explained everything! Brian has a lot of experience & is able to find to problem quickly! Thank you Brian.
Response from Fred's Appliance Service:
Hi Jo Ann, This is so great to hear! Brian is very skilled as a technician and we are happy to hear that he was able to explain everything to you as well. Thank you for taking the time to share your positive experience! Have a great week! The Fred's Team
Great service an on time
DARREL - Willoughby, OH
Very clean cut and ask questions and amazingly waited for me to stop talking.then he explained how to best use product for longevity of machine plus, care of it.
Response from Fred's Appliance Service:
Hi Darrel, Thank you for submitting your review! We are happy to hear that you had such a great experience and that your technician was patient and informative. Always feel free to reach out should you have any questions about your machine! Have a great week! The Fred's Team
EdSchartman
THERESA - Westlake, OH
Very nice guys
Great Service !
Nick - Solon, OH
Washer repair
TODD - Sheffield Lake, OH
Great experience
Julie - Kent, OH
Corina was very knowledgeable and offered suggestions on what to do for other issues that might happen on my older dishwasher.
Response from Fred's Appliance Service:
Hi Julie, Thank you for taking the time to submit your review! We are so happy to hear that Corina was able to suggest some tips for maintenance on your dishwasher. We hope you don't have to, but if you experience any issues in the future do not hesitate to call us at 1-888-45-FREDS Have a great weekend! The Fred's Team
Poor experience
Steven - Cleveland Heights, OH
Technician wasn't very knowledgeable about troubleshooting appliances he basically just threw parts at the problem until it was fixed he came to my home a total of three times in the course of 2 weeks. I wouldn't recommend Fred's to anyone I know.
Response from Fred's Appliance Service:
Hi Steven, Thank you for taking the time to share with us your experience. We always do our best to repair our customers' appliances in the fewest trips possible but sometimes they can stump us for a bit. I do see that our technician was out to your home a few times and I apologize for any inconvenience this caused. We are happy to hear that your Range is up and running again, however! As always, if you experience any trouble at all, do not hesitate to call us at 1-888-45-FREDS. Additionally, if there is anything else that we can do at this point to assist you, please let us know. We pride ourselves in "making it right" if any of our customers are displeased with our service. Have a great week! The Fred's Team
great service
WALTER - Parma Heights, OH
great service
Corina was best serviceperson we've ever experienced
Doug - Shaker Heights, OH
These appliances werer installed last Fall by Home Depot services, which was the worst! The icemaker stopped working (under warranty). Corina came out and professionally diagnosed the problem as a faulty solenoid valve. Her manners & professionalism are great! She clearly knows what she's doing. The part was ordered via her Ipad app and came on schedule. She returned and quickly got the icemaker going again. We and our dog Lucy thank Corina!
Response from Fred's Appliance Service:
Hi Doug, We really appreciate you taking the time to give Corina such fantastic feedback! It's always great to hear that our technicians provide professional and efficient service to our customers. We hope that you are enjoying your ice maker but we couldn't have done it without Lucy's assistance so be sure she gets an extra treat today! Have a great weekend! The Fred's Team
Wonderful
RICK - Cleveland, OH
Very Satisfied
TERESA - LaGrange, OH
Techs were on time, polite, knowledgeable about the problem, had repair done quickly.
Response from Fred's Appliance Service:
Hi Teresa, Thank you for submitting your feedback! We are happy to hear about your positive experience and that your unit is repaired and working! Have a great weekend! The Fred's Team
Great Service
TRUDI - South Euclid, OH
Agent was on time, courteous, knowledgeable, and completed the repair quickly.
Response from Fred's Appliance Service:
Hi Trudi, Thank you for taking the time to share with us your experience! We are so glad to hear about all of the great qualities that you experienced in our technician. We are also happy to hear that your unit it up and running for you again! Have a great weekend! The Fred's Team
Awesome
Nancy - Maple Heights, OH
Thank you CORRINE..IT WAS A PLEASURE HAVING YOU SERVICE MY WASHER...SO PROFESSIONAL..THANK YOU AGAIN
Response from Fred's Appliance Service:
Hi Nancy, Thanks so much for your feedback! We are so glad to hear Corina was so professional! Have a great weekend! The Fred's Team
Excellent service
JULIE - Painesville, OH
Polite knowledgeable and looked at complete picture to figure out problem for
George
GEORGE - Seven Hills, OH
Great Service. Plus very respectful gentleman
CHRIS - Strongsville, OH
Great service
JEAN - Lorain, OH
Your service men are very nice men
Great Job
AZALEE - Warrensville Heights, OH
Very professional and knowledgeable!
great service
CHERYL - Garfield Heights, OH
Great Service!
SUSAN - Rocky River, OH
Jerry
Gerard - Madison, OH
Super, Gabeb very pleasant and knowledgeable
Lights out Refrigerator
RANDY - Mentor, OH
Great service!
JOAN - Parma, OH
Good experience!
great service
DONALD - North Olmsted, OH
Great serviceman.
Dryer repair
SUSAN - Avon Lake, OH
Excellent service. Very professional
On time, helpful
Matt - Madison, OH
Tech was on time and helpful, good service.
Great service
ASHLYN - Amherst, OH
The technicians were knowledgeable friendly and very helpful .
Great service
JAMIE - Lorain, OH
Very wonderful thank you so much
Appliance Repair
Dave - Euclid, OH
Coery is just the best. Patient with questions, very informative, utmost professional!
Response from Fred's Appliance Service:
Dave, Thank you so much for your review! We are happy to hear that Corey was both helpful in servicing your unit, answering your questions, and professional! Glad to hear your unit is back up and running! Have a great week! The Fred' Team
2nd time to fix the first repair
Joachim - Shaker Heights, OH
I had to wait another three hours for the second technician to come and fix the error of the first technician, and according to him, it was free. Really appreciated that. We will see how long that repair lasts.
Response from Fred's Appliance Service:
Hello Joachim, We appreciate you taking the time to submit feedback on your experience. Appliances can sometimes reveal further issues after the first repair. We apologize that we had to take a second trip out, but we warranty our service charge for 30 days. When the technician said it was "free" he just meant that we wouldn't be charging you that service charge again. We are so happy to hear that your unit it up and running again. Should you experience any further issues, do not hesitate to give us a call at 1-888-45-FREDS and we will get you all taken care of. Have a great rest of your week! The Fred's Team
very competent, friendly service
EDWARD - Avon Lake, OH
Great service
Eunice - Cleveland Heights, OH
Did good job and the communication was great!
Great service
Georgene - Westlake, OH
Fred’d Appliance has never let me down!! Great concept moany great service
Response from Fred's Appliance Service:
Georgene, Thanks so much for sharing your experience with us. We are happy that we were able to get your appliance up and running again! Have a great rest of your week! The Fred's Team
Excellent service
Stephen - Avon Lake, OH
On time,cleaned up and explained everything in detail.
efficient, knowledgeable, gifted diagnostician
GREG - Ravenna, OH
Bottom oven
Cheryl - Chagrin Falls, OH
diagnostics
Beverly - Rock Creek, OH
solved the problem
LINDA - Fairview Park, OH
Freezer Receiving Frost
JOSEPH - North Royalton, OH
The repairman was on time and spent roughly 20 minutes at the house. He said the door was not sealing properly. I saw him add vaseline to the seal and he asked me to keep the door shut. The door stayed shut for 5 hours. The door still doesn't have a tight seal and I'm getting frost in the freezer again. The visit was not productive.
Response from Fred's Appliance Service:
Hi Joseph, Thank you very taking the time to submit your review. We would certainly like to send another technician out to your home. I just called and left you a message with the steps to take to set up for service. Please give us a call if you have any questions 1-888-45-FREDS Thank you! The Fred's Team
Great service!
ERIN - Columbia Station, OH
I had a great experience today getting my microwave fixed. Great technicians and service!
Response from Fred's Appliance Service:
Hi Erin, Thank you so much for taking the time to give us your feedback. We are happy to hear that you had such a great experience with our service. Have a great rest of your week and enjoy having your microwave back in action! The Fred's Team
Excellent
ROSS - Lorain, OH
They fixed it in a timely manner and did a great job
Response from Fred's Appliance Service:
Ross, We are so glad to hear that our technicians were efficient in repairing your unit! Thank you so much for taking the time to submit your review. Have a great week! The Fred's Team
Great service
CATHIE - Strongsville, OH
Very happy with service and the repair man
Great Service!
Alicia - Lakewood, OH
Brian did a thorough job and had some great recommendations on how to make the most of my dishwasher! Will definitely call again.
Response from Fred's Appliance Service:
Hello Alicia, Thank you for submitting your review! We are happy to hear that Brian was able to share some maintenance tips so hopefully you won't need us in the future. But, if you do need us, know that we are only a phone call away! Have a great week! The Fred's Team
Fantastic Service and left appliance neat and clean, great job; would highly recommend to everyone.
ANNE - Broadview Heights, OH
Great Service
JOHN - Avon Lake, OH
Brian did an excellent job in installing the parts & explaining the situation.
So satisfied!!
SANDRA - Broadview Heights, OH
I was impressed with Fred's from start to finish. They contacted me after I notified my warranty company. I day was determined, and a follow-up call and email was sent with the 3-hour timeframe for the service to be done. The service men were here within the timeframe, completed the work, and were out in about a half hours. Fred's was professional from start to finish! Thank you!
Response from Fred's Appliance Service:
Hi Sandra, Thank you so much for taking the time to give us your feedback. We are happy to hear that you had such a great experience from scheduling all the way through your completed repair! Have a great week! Thank you, The Fred's Team
3rd time might be the charm
?? - Chardon, OH
Response from Fred's Appliance Service:
Hi Heidi, Thank you for taking the time to submit your feedback. I do see we sent a technician out to your home to diagnose the issue and had to order parts for the repair. Sometimes it takes a few trips to get everything running smoothly again. However, if you experience any issues at all, do not hesitate to give us a call at 1-888-45-FREDS! Thank you, The Fred's Team
Great
LISA - North Benton, OH
Was under extended warranty no charge to me.
SHELDON - Mentor, OH
The Service tech was very informative.
Great Service , Jeff is a polite and knowledgeable young man....
GERARD - Madison, OH
Great service
SAMANTHA - Geneva, OH
Kim
KIM - Mantua, OH
Bill
Bill - Painesville, OH
Great service
Great service
Julie - Painesville, OH
Brian was out 3x to fix finally fix my dryer every time was polite and courteous
broken dryer
SHARON - Strongsville, OH
great service
Good workers, convenient to schedule, price not bad.
PATRICK - Wickliffe, OH
Seems like they did a good job, workers were very professional. Price ($89.99 service charge) seemed a LITTLE high, but not excessively so.
Quick, professional, courteous service!
Ronald - Fairview Park, OH
Lloyd
LLOYD - Garrettsville, OH
Great service, Robert was awesome
Great service!
Alexander - Westlake, OH
This Whirlpool Refrig - A Lemon turning into Lemonade With Fred!?
James - Mayfield, OH
6-7 month old side by side refrigerator has had a total of 4 service calls for 2 different problems -mfg. issues with controls/thermostat. Corina has done an outstanding job each and every time. Neat, efficient, and aim to please the customer describes her!
Response from Fred's Appliance Service:
Hi James, Thanks so much for taking the time to submit your review! We know it can be a bummer to have issues with a recently purchased refrigerator, so we do our best to send out our knowledgeable technicians in a timely and efficient matter. We are so glad Corina was able to assist to help you get this unit up and running. Have a great weekend! The Fred's Team
Outrageous price
Jassmine - Cleveland, OH
I thought I was paying the 97.00 to get my washer fixed not looked at it was not explained to me I would have never agreed to that if my washer was still not going to work I would have just bought a used one
Response from Fred's Appliance Service:
Hi Jassmine, Thank you so much for taking the time to submit your feedback regarding your repair. I apologize for the confusion on the price of our service call and diagnostic fee. We do not apply the charge of the service call to a repair so that we can keep all charges separate and clear for our customers. Our technicians complete a thorough diagnostic of your appliance and create an estimate for repair. We also warranty the service call for 30 days. In order to provide you this excellent service, we need to invest both time and labor in diagnosing your unit fully and warrantying the service call. This is why we must charge the fee. Thank you for your feedback! The Fred's team
Great service, very nice and polite!!
Jeremy - Brook Park, OH
They were very nice and professional and I would recommend them to anybody!!
Fast and efficient
Russ - Madison, OH
Highly recommend
Professional with great service
KATHLEEN - Middleburg Heights, OH
I would recommend company to family and friends. Technicians arrived on time, very knowledgeable about my appliance. They explained the repair and answered questions that would help me in the future.
Response from Fred's Appliance Service:
Hi Kathleen, Thank you so much for submitting your feedback! We are happy to hear that our technicians were prompt and knowledgeable. We do our best to educate our customers and suggest maintenance tips to prevent service in the future. Always feel free to reach out with questions! Have a great weekend! The Fred's Team
Painless experience
Kimberly - South Euclid, OH
Great service, very pricey!
Joachim - Shaker Heights, OH
The technician, the repair, and the convenience scheduling were great. The repair of a 15 dollar part was over $200 and the 89.50 fee for them to show up was not credited at all towards the cost of the repair, it was on top of the repair cost. Next time we know better and do not call the Whirlpool Helpline but call Fred's appliances directly.
Response from Fred's Appliance Service:
Hi Joachim, Thank you so much for your feedback and review. We are so happy to hear that you had a great experience with both scheduling and the repairing of your unit. We frequently evaluate our pricing to ensure that it reflects the scope of the repair and is fair to our customers. I will be sure to forward your concern regarding this particular repair to management for review. Please know that in addition to your unit being repaired, we also warranty our service call for 30 days which is why we are sure to take the time and labor need to diagnose your unit (the reason behind the $89.95 charge). Again, we are pleased to know that your unit is back up and running. If you have any questions or concerns, do not hesitate to give us a call at 1-888-45-FREDS. Thank you! The Fred's Team
Great Service
First Interstate - Lyndhurst, OH
Our service tech was very nice, friendly and professional.
Great Service
NICHOLAS - North Ridgeville, OH
I needed a shelf trim replaced under warranty on my new Amana refrigerator. Mac and his partner were very efficient, knew what they were doing, and replaced the trim. Friendly service.
Response from Fred's Appliance Service:
Hi Nicholas, Thank you for taking the time to submit your feedback. We are happy to hear that Mac and Paul were friendly and efficient in repairing you refrigerator. Have a great weekend! The Fred's Team
Service Call on BRAND NEW washer.
Ted - Cleveland, OH
The service I received from Fred's was very good. The only complaint was that the initial call was 45 minutes past the 3 hour "window". But they diagnosed the problem, the part was delivered to my door the next door, and on the 2nd call to replace the control unit the tech was on time and performed the repair. I want to add that the initial call I made to Maytag was absolutely terrible ... put on hold for 16 minutes and then disconnected so I had to call back a 2nd time. I was already aggravated because the washer was less than 30 days old! But Fred's didn't manufacture the unit, and their service was professional and very good.
Response from Fred's Appliance Service:
Hi Ted, We appreciate you taking the time to submit your honest review. We are so happy to hear that the part arrived quickly and the technician was able to get your unit back up and running quickly. I apologize that you had a poor experience with Maytag, we can certainly share your experience with them so they can better improve their service. Again, we are so happy to hear that the unit was serviced correctly and you're back up and running. Feel free to give us a call should you have any questions or experience any issues. Thank you and have a great weekend! The Fred's Team
Great Service!
Sue - Painesville, OH
Great Service
Premium service and repair.
CHARLES - Beachwood, OH
Solved a problem that another appliance repair service company representative was stymied. Expeditious diagnosis and repair!
Response from Fred's Appliance Service:
Hi Charles, Thanks so much for your feedback! We are happy we could help and that your appliance is up and running again! Have a great weekend, The Fred's Team
y
SANDRA - Parma, OH
Timely Service, Good Work
DOUG - Strongsville, OH
Sharrits
DEB - Painesville, OH
Jeff fixed our washing machine promptly.
Super Repairman
Maria - Chagrin Falls, OH
Brain was very nice & professional. Arrived in my service window of time. Used shoe covers & got to work on my dishwasher. Answered my questions & explained the repair. Will use again.
Response from Fred's Appliance Service:
Hi Maria, Thank you so much for submitting your feedback! We do our best to come into your home and fix your appliance quickly and efficiently and without leaving any trail behind! We are very happy to hear of your great experience! Thanks! The Fred's Team
Lane Brown
Douglas - Brooklyn, OH
Great service. Disappointed st the purchase of my Maytag refrigerator. The service from your company is great.
Drain fixed
DANIEL - Sheffield Lake, OH
Technicians Brian and Gabriel were very polite and professional. I would recommend them to others!
Great service! Awesome repairman
CHERI - Atwater, OH
Great service. Technician quickly identified problem. Left clear instructions to follow to avoid same problem in future
Rodrigo - Westlake, OH
Response from Fred's Appliance Service:
Hi Rodrigo, Thanks so much for your feedback! We are glad to hear that Corey assisted you quickly and efficiently and also gave some maintenance tips as well! Have a great week! The Fred's Team
Na
Bianca - Shaker Heights, OH
Great job
PATRICK - Rocky River, OH
Punctual and Great Service
Great service
Brian - Beachwood, OH
Quick And Everything Is Fixed
Michael - Euclid, OH
Brian
Brian - Painesville, OH
Great service!
Great service
RENEE - Avon, OH
Technicians were knowledgeable timely and clean
Well trained professional repairman.
JOHN - Parma, OH
Chad diagnosed the problem quickly and ordered the parts which were under warranty. The all repairs were made under two hours, the refrigerator has been preforming like new for days with no problems.
Response from Fred's Appliance Service:
John, Thank you so much for sharing your feedback! We know how stressful it can be to have a refrigerator break down, so we do our best to get you up and running as quickly as possible. We are glad Chad was efficient in assisting you! Have a great weekend! The Fred's Team
Jan
JAN - Madison, OH
Nice people, and those are words that we can’t always use, but being nice is very important. When you combine that with knowedgeable it’s an unbeatable combination.
Response from Fred's Appliance Service:
Hi Jan, We really appreciate you taking the time to share you feedback and positive experience with our technicians. We agree that being nice is extremely important and certainly makes the repair experience better for all of us! Happy to hear that Art was not only knowledgeable but also friendly in helping get your appliance up and running again. Have a great weekend! The Fred's Team
right on time - good communication
SUSAN - North Ridgeville, OH
would definitively use them again- my refrigerator was under extended warranty so I don't know the pricing
Response from Fred's Appliance Service:
Hi Susan, Thanks so much for submitting your feedback! We do our best to communicate with our customers so they know exactly what to expect. We will be here if you need us again, but hopefully everything is smooth sailing from here! Have a great weekend! The Fred's Team
Great!
Susan - Lakewood, OH
Technician with initials CL excellent - very professional!
Fast Efficient Service. Tech very knowledgeable
JIMMY - Mayfield Heights, OH
Great service
James - Brooklyn, OH
Quick and tech was very knowledgeable
very friendly, very polite, and knowledgable
ALEX - Parma Heights, OH
why is it that the pain goes away when the doctor comes. the machine reacted differently when Dan was here. hopefully it does not re occur.
Response from Fred's Appliance Service:
Hi Alex, Intermittent problems can be tricky! We hope your machine is working now, for good! But if you have any problems, don't hesitate to give us a call! Thanks! The Fred's Team
Great Service
THOMAS - Wickliffe, OH
Dennis
DENNIS - Amherst, OH
Excellent
Lesley - Mentor, OH
Fixed fridge
Sue - Willowick, OH
They had trouble with the appointment times.
Response from Fred's Appliance Service:
Hi Sue, Thank you so much for taking the time to submit your feedback. I do see we had to reschedule your appointment due to a technician becoming ill. I apologize for the inconvenience. We are very happy to hear that your refrigerator is up and running again! Thanks! The Fred's Team
Maytag dryer no heat
STAN - Kent, OH
Was knowledgeable and fixed problem quickly
Great service.
Rona - Willowick, OH
Corey was very nice and very helpful.
Great Service. Corina was very knowledgeable and customer frendly.
Joseph - Willoughby, OH
Polite service representative
JAN - Cleveland, OH
I have used Fred's several times. The guys are polite, friendly and on time. They do a great job and answer all my questions. I would recommend this company.
Great service
Nadine - Hiram, OH
Tech was very very nice, knowlegable, and answered all my questions, would highly recommend him.
Great Service
DOUG - Elyria, OH
Quick work!
Great service!
HITCHCOCK - Cleveland, OH
Great field tech!
Very satisfied!
SUE - Cleveland, OH
Representatives are very professional and polite.
Response from Fred's Appliance Service:
Hi Sue, Thank you for taking the time to submit your feedback! We are so glad that you are very satisfied! Have a great rest of your week! The Fred's Team
Great Service!
Sylvia - Chagrin Falls, OH
Very professional and courteous, would highly recommend
Response from Fred's Appliance Service:
Hi Sylvia, Thanks so much for your feedback! Have a great week! The Fred's Team
Jonathan
Jonathan - Warrensville Heights, OH
Great
did not even try to look into problem
SANDRA - Parma, OH
late, and not helpful to our concern.
Response from Fred's Appliance Service:
Hi Sandra, Thank you for taking the time to give us your feedback. I do see that the technician arrived later than your scheduled appointment and I do apologize for that! In regards to the repair, I see the technician measured the temperature of the water coming from your dispenser and it matches the internal temperature of the refrigerator. Since the reservoir for the water dispenser is in the refrigerator, that is the temperature that it will dispense. However, if you are still having issues with the temperature, I would recommend calling the manufacturer of the refrigerator to see if they have had any similar issues. We are happy to come out to take another look as well. Simply call us at 1-888-45-FREDS. Have a great rest of your week! The Fred's Team
Great Technician
Cindy - Painesville, OH
Brian was very professional and took time to listen to the problem and suggest solutions. He was very courteous and friendly. I liked how Fred's sends picture of technician, you can track his arrival and that they always use shoe covers. Excellent customer service.
Great work
DANIEL - Avon Lake, OH
Great Service!
DARCY - Ashtabula, OH
Arthur was very quick and very nice! Thank you so much!
Response from Fred's Appliance Service:
Hi Darcy, Thanks for the review! We are so glad Art took care of you quickly! Have a great week! The Fred's Team
Great service, tech was polite and explained everything!
Donna - Chesterland, OH
Excellent, service tech explained everything! Very polite and knowledgeable .
washer repair
Patrick - Painesville, OH
Maytag gas stove
KIMYATTA - Euclid, OH
Outstanding service! Two gentlemen showed up; one was in training & both were very polite & professional. The problem was identified quickly; my ignitor & mother board resulted in my oven not working. The board had to be ordered & was shipped to my home in two days. I was also informed that my warranty plan with American Home Sheild saved me $400 plus dollars. Last, the repair took less than 15 minutes.
Response from Fred's Appliance Service:
Hello! Thank you so much for all of your feedback. We are very happy to hear that the technicians were both professional and knowledgeable. Have a great week! The Fred's Team
appreciate your good service
PETER - Sheffield Lake, OH
great service
Charles - Chardon, OH
on time, very efficient, very knowledgeable, washer works perfect.
Excellent Service!
Catherine - Shaker Heights, OH
Excellent service! Brian was very thorough and listened carefully to my concerns about the issue. He inspected all wiring and the refrigerator's mother board to be sure there wasn't any problem after we'd noticed a burning/electrical smell.
Response from Fred's Appliance Service:
Hi Catherine, Thank you so much for taking the time to share your feedback and positive review. We are so happy to hear that Brian was able to understand your concerns and carefully inspect your appliance! We know how scary a burning smell can be! Have a great week! The Fred's Team
my aunt said they were great thank you
MARRIANE - Amherst, OH
Great Service!
Keri - Pepper Pike, OH
Doug
DOUGLAS - Garrettsville, OH
Very good guy! Shouldn’t have to pay $90.00 for him to tell me it was okay!!!’nn
Very impressed with your service
Suzanne/William - Painesville, OH
Repairs were very professional and the whole experience was refreshing. This is the fourth attempt to repair our frig. I hope that it is fixed this time. Corina was knowledgeable and efficient as well as a pleasant person for as late as it was.
Very nice
Claudia - Cleveland, OH
Simple Repair
Kathryn - Painesville, OH
Good service for a simple repair.
good service good price
Roberta - Lakewood, OH
corey was professional and answered all the questions i asked him as he was working
Response from Fred's Appliance Service:
Hi Roberta, Great feedback! We find that educating our customers helps everyone in the long run. Thank you so much for your time! The Fred's Team
Great Service
Emily - Lakewood, OH
Very helpful and thorough in exploring the issue with my washer. Requested afternoon appointments since I work night shift which I really appreciated. Good customer service.
Response from Fred's Appliance Service:
Hi Emily, Thanks so much for sharing your feedback! We know how touch scheduling can be so we always do our best to work with out customers' schedule. So glad it worked out! Have a great weekend! The Fred's Team
Heath
Heath - Mentor, OH
Not convenient, you cancelled service time I had to rearrange work schedule twice! Service tech was excellent.
Response from Fred's Appliance Service:
Hi Heath, Thank you for taking the time to submit your feedback. I do see that we had an injured technician and we had to reschedule the repairs that we had routed for him. I apologize for the inconvenience in rescheduling your appointment. We understand that it can be challenging to rearrange schedules; we truly appreciate your flexibility in this. I am glad that Brian was able to take care of you and get your dryer up and running again! Enjoy your weekend, The Fred's Team
Rita
Rita - Middleburg Heights, OH
Great experience
Outstanding Service
Mona - Willoughby, OH
Fred's appliance was polite, personable and professional from the start. The customer care team answering the phone could not have done a better job. The repair tech, Corina was awesome. She was neat and clean and quickly diagnosed and resolved our issues with our brand new refridgerator.
Response from Fred's Appliance Service:
Hi Mona, Thank you so much for taking the time to submit your review and feedback. We've got a great team here at Fred's, from the office to the field techs, and we are glad you had such a great experience. Happy to hear that Corina did an efficient job at getting your refrigerator running again. Have a great weekend! The Fred's Team
Great Service
Constance - Garfield Heights, OH
Denise
1396 - Willoughby, OH
Fast and great service
Dryer Repair
ORIANA - Fairview Park, OH
The techs were prompt and both were very courteous. They did a thorough job and were very careful about tracking in rain or debris from shoes. Both were knowledgeable and friendly.
Response from Fred's Appliance Service:
Hi Oriana, Thank you so much for your feedback. We always strive to leave our customers' home in a better condition than we found it! Our technicians respect your home the same as they would their own, and nobody wants rain or dirt tracked around! We are so glad you had a positive experience with our technicians and service. Thanks and have a great weekend! The Fred's Team
Timely, professional & costly.
OB - Cleveland, OH
Timely, professional, honest & costly.
Great Job
John - Cleveland, OH
Great Service by a very knowledgeable tech!
MAYA - Avon Lake, OH
Brian has now repaired just about each appliance in my kitchen; he always offers me great advice on maintenance. I ALWAYS request him when calling for service.
Response from Fred's Appliance Service:
Hi Maya, Thank you for recognizing our technician, Brian, as an excellent technician! We are happy to hear he is sharing maintenance tips that will decrease your need for service on your appliances in the future. He is certainly an asset to our team! Have a great weekend! The Fred's Team
Very prompt. Replaced part in a timely fashion
MARK - Avon, OH
Response from Fred's Appliance Service:
Hi Mark, Thank you so much for taking the time to submit your feedback. We are always striving for ways to be more efficient in respect of our customers' time! Have a great weekend! The Fred's Team
Prompt, friendly, knowedgeable
Dale - Chesterland, OH
Awesome
John - Cleveland, OH
Great service
AMY - Atwater, OH
Washer Bellow & Dishwasher Kit
CRAIG - Aurora, OH
Washing machine bellow charged way too high by Fred's, so I purchased elsewhere. I am pleased, however, that when representative came, he also serviced my dishwasher door, and that part fee was considerably more reasonable.
Response from Fred's Appliance Service:
Hi Craig! Thanks so much for the review. We're sorry the bellow seemed high. We do not set our prices on parts. We order from authorized distributors as per our agreement with Whirlpool. Thank you so much for the feedback. We will be passing this along to Whirlpool! - The Fred's Team
Quick and helpful
MARK - Brecksville, OH
Fridge Repair
Chandika - Pepper Pike, OH
Corina was great
Great service
MAUREEN - Avon Lake, OH
Brian was very knowledgeable and explained what he was doing. Couldn't be happier.
Response from Fred's Appliance Service:
Hi Maureen, Thanks for sharing your great experience with Brian! We pride ourselves in educating our customers on the repairs so you can be confident in your appliance once we leave your home. Have a great week! The Fred's Team
Called ahead was on time very friendly.
ROB - Columbia Station, OH
Thanks
TONY - Burton, OH
Thanks again for all your help! Regards, Tony
Response from Fred's Appliance Service:
Tony, We are always happy to help! Thanks for sharing your 5-star review! The Fred's Team
Dishwasher repair
Bernard - Beachwood, OH
Excelllent service. Very nice worker. Gave additional info on cleaning the dishwasher.
Response from Fred's Appliance Service:
Hi Bernard, Thanks for taking the time to give us feedback. We are happy to hear that Brian gave excellent service and was helpful with tips and tricks, too! Feel free to call or chat us if you ever have any questions! Thanks! The Fred's Team
Great service
Melanie - Middlefield, OH
I was impressed, she was very professional. Also was done in a timely manor . She did a great job .
Response from Fred's Appliance Service:
Melanie, Thank you for taking the time to give us feedback. Corina is an excellent professional and an asset to our Team! We are glad you had such a great experience. Have a great rest of your week! The Fred's Team
Homeowner
DEBBIE - Independence, OH
Chad was great heard/answered all my questions
Great Service
MARYBETH - Aurora, OH
Fantastic service
Julie - Painesville, OH
Polite efficient and willing to go beyond what was assigned
Response from Fred's Appliance Service:
Julie, That is so great to hear! We do our best to train our technicians to be efficient in repair and courteous in customer service. Thank you for sharing your feedback! All Our Best, The Fred's Team
Great Service. But the work was a bit pricey.
MARILYN - North Olmsted, OH
A little on the Expensive side. Great service, tho.
Response from Fred's Appliance Service:
Hi Marilyn, Thank you for taking the time to share your feedback! We are glad you were pleased with the service. We frequently evaluate our pricing to ensure it's fair to our customers. However, I will forward this information to management so we can re-evaluate again soon! Thanks so much! The Fred's Team
Polite service
Harold - Streetsboro, OH
I didn't even know that the service person was in the home. The repair makes my washer sound like a new machine. I don't even hear the machine running. THANK YOU.
Response from Fred's Appliance Service:
Hi Harold, We are so happy to hear that Corina was in and out without notice! Our motto is to leave your home cleaner than we found it. Enjoy your quiet washer! Thanks! The Fred's Team
Efficient and nice
Tom - Rocky River, OH
The tech, Cory, was very nice and completed the job quickly.
Shandi
SHANDI - Rome, OH
Great
Peg
PEG - Oberlin, OH
Awesome service
VERECIA - Austinburg, OH
Service man was as quick as possible and very thorough. Highly recommended
Response from Fred's Appliance Service:
Thanks for the positive review Verecia! Glad we were able to assist you efficiently. Have a great rest of your week! The Fred's Team
Wonderful Service
Passionate Cook - Highland Heights, OH
Our dishwasher was making unusual noises. Brian turned it on and immediately determined the issue. He went right to work, took the machine apart, remedied the situation, and expertly put the machine back together again. Your appliances are in superb hands with Fred’s Appliance and their professional technicians. Thanks to Fred’s again.
Response from Fred's Appliance Service:
Hello! Thank you for taking the time to share your feedback! All of our technicians have lots of experience and we keep them up-to-date with the changing industry. Professionalism is also one of our keys to success; kudos to Brian for showcasing that to you! Have a great week! The Fred's Team
Good Service
Robert - Cleveland Heights, OH
Awesome
TANISHA - Cleveland, OH
Pleasant and right on time.
Susan - Chardon, OH
I have never had anyone from Fred's to my house before. I am very impressed with the way they quickly arranged the appointment and followed through to give me a small time window.
Response from Fred's Appliance Service:
Hi Susan, Thank you so much for letting us know! We take pride in being efficient and respectful of our customers' time. Have a great rest of your week! Thank you, The Fred's Team
very nice people from the person on the phone to the tech at my door
Joanna - Maple Heights, OH
Response from Fred's Appliance Service:
Hi Joanna, Great to hear! Thanks for taking the time to give us a great review. Hope you enjoy the rest of your week! All Our Best, The Fred's Team
Great Serbice
BRIDGET - Olmsted Falls, OH
Very professional and helpful.
Jan - Painesville, OH
South Euclid
SAKINAH - South Euclid, OH
Excellent and professional service
Mrs
TIFFANY - Dorset, OH
Very good
april
MONICA - Painesville, OH
Home Depot appliance Repair
Rique - Cleveland Heights, OH
Fred's appliance repair was extremely responsible about setting times, responding to messages, has an excellent automated appointment reminder and came right on time!!!
Response from Fred's Appliance Service:
Hi Rique, That is so great to hear; thanks for letting us know! We are glad that you appreciate the appointment reminder. We are always striving to make the repair process easier for everyone. Have a great week! The Fred's Team
experienced service man who solved the problem
DIANE - Mentor, OH
Cheerful and easy to deal with.
Great service
Dolores - Windham, OH
Very knowledgeable, and courteous!
Response from Fred's Appliance Service:
Hi Dolores, Thanks for the feedback! We pride ourselves in keeping our technicians up-to-date with the always changing industry! Have a great week! Thank you, The Fred's Team
Not happy
ESTHER - University Heights, OH
Issue was not resolved. Tech came to fix the ice maker in our freezer and he left without seeing it make ice!
Response from Fred's Appliance Service:
Hi Esther, I am so sorry your refrigerator isn't making any ice. We would like to send another technician out to your home to take a second look. Since your unit is under warranty, please call Whirlpool 800-253-1301 to get your appointment set up and we will send out a technician. Thanks so much for your feedback! We will get this issue resolved as soon as possible! Thanks! The Fred's Team
Super nice and knowledgeable young man!
CARIN - Olmsted Township, OH
I will definitely call Fred's again if needed. Thank you.
Great Service
CHRISTINE - Lorain, OH
Fantastic
KANTI - Strongsville, OH
Tecnician took time to explain what the problem may have been
Fast and knowledgeable
THERESA - Avon Lake, OH
The service rep was very familiar with our appliance and was able to quickly resolve the issue. Very polite, on time, exceeded our expectations!
Excellent customer service
Sue - Rocky River, OH
Robert was excellent! He called prior to arriving and energy some self upon arrival. He fix the part that was broken. He even took the time to answer
SARA - Ravenna, OH
Yes
Ed
ED - Parma, OH
Our technician was polite, courteous, and professional ...fully explained the problem, how he was going to fix it... In short, a wonderful experience all the way around
Expert Service
VICTORIA - Strongsville, OH
The service was prompt and excellent- so very professional! I was kept well informed and there was documentation of every encounter. I so appreciated the efficiency and understanding of the service personnel and telephone staff to restore service. I will definitely use and recommend this company for any future needs.
.
BENJAMIN - Cleveland Heights, OH
great service
MARK - North Ridgeville, OH
Chad was great!!
ELMA - Middleburg Heights, OH
He was prompt, knowledgeable, and a nice guy. My noisy damper on my new refrigerator is repaired, and I couldn't be happier..
Great Service!
DARCY - Ashtabula, OH
Art was prompt, very pleasant and knowledgeable. He also did his best to accommodate our work schedule.
Fair service
KIM - Cleveland, OH
Repairman arrived at wrong house and said no one was home. Then he said the problem with my dryer was electrical. I called an electrician who said everything was fine. So the repairman made a second visit and repaired the on/off button.
Response from Fred's Appliance Service:
Hello Kim, Thank you so much for submitting your feedback. We are constantly striving to improve our service and your submission is certainly helpful. We would like our management team to review your service history on your dryer. I just gave you a call and left a message. Would you be able to send over a copy of the electricians bill? If so, please email us at service@fredsappliance.com. We want to make sure you are completely satisfied with your repair, so feel free to call with any questions at all. Otherwise, someone from our team will be in touch after reviewing the electrician's notes. Thanks and have a great week! The Fred's Team
good service
GEORGE - Euclid, OH
Service was satisfactory but tech could have had better people skills.
Quick, efficient and neat.
WENDY - Chagrin Falls, OH
Awesome service!
MARILYN - Painesville, OH
Outstanding service! Art diagnosed the problem quickly and the part has been ordered!
Corina B.
DISHWASHER KITCHENAID KUDK02CRBS2 "CC that there is a noise when running. Found the pump and motor. Optest ok. ; ordrng 1 WPW10780877 (Pump and motor), used 1 Shipping from stock"
Brian M.
WASHER GE GUD27ESSJ0WW "Cc unit won’t spin Found gearcase to be extremely loud and left front suspension damaged Needs gearcase and suspension rods ; ordrng 1 WH01X10618 (hub nut) and 1 WH38X10018 (transmission pulley) and 1 WH49X22795 (washing machine supp) and 4 WH16X22792 (washing machine rod)s, used 1 SHIPPING (shipping and handling) from stock"
Corina B.
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 CC that there still is a noise. Called t/l Bruce to put dampener pads on the condenser. ; ordrng 6 WP2158826 (Dampener)s
David R.
RANGE KITCHENAID KESA907PSS00 "Replaced part. Tested, good, glowed red. Op test ok"
Joe O.
REFRIGERATOR MAYTAG MFF2258FEZ03 Cc: frost build up in freezerFound frost build up on the inside of the freezer door. Found door sitting too low not allowing gasket to seal properly. Adjusted freezer door. Op test ok
Corey L.
REFRIGERATOR WHIRLPOOL WRS325FDAM02 "Customer complaint fridge not keeping temp it warms up until dial is shut off and turned back on, thermostat failing, quoted, ok; ordrng 1 WPW10583800 (thermostat), used 1 SHIPPING (shipping and handling) from stock"
David R.
REFRIGERATOR WHIRLPOOL WRS325SDHB04 "No physical damage. Tested components, good. Went into service mode and tested. Frost pattern on evap. Cooling, good. Op test ok"
David R.
RANGE WHIRLPOOL WEG730H0DS0 Cc of odor/leaks. Went over bake with customer and questions. Tested for leaks. Good. Op test ok
Corina B.
REFRIGERATOR KITCHENAID KRFF507ESS01 Steamed out the ff evap. Replaced the wire harness. Optest ok; used 1 Shipping from stock
Brian M.
WASHER GE GUD27ESSJ0WW "Cc unit not draining Found gearcase to be loud and will not spin out properly Needs gearcase Will need Sr tech I’ve only done one of these styles and not sure on the install ; ordrng 1 WH49X22795 (washing machine supp) and 1 WH01X10618 (hub nut) and 1 WH38X10018 (transmission pulley), used 1 SHIPPING (shipping and handling) from stock"
Corey L.
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Called tl, advised to check for an air leak into fill tube area and to perma gum hole where fill tube exits ice box to block air, control not needed taking for return, switches are not needed as the unit is designed to stop filling water after a set amount of time in case for flood so this is what customer was experiencing since she said it only happened with filling bigger things like a pitcher, installed perma gum, cleared ice from fill tube, advised customer to monitor ice production ; used 1 212643212643 (PERMA-GUM) from stock"
Dan H.
GAS GRILL KITCHENAID KBNU487VSS0 "Installed new control, op test good"
Jason N.
REFRIGERATOR MAYTAG MFI2570FEZ06 "No refrigerant to recover. Installed compressor, evaporator and uv dye drier. Pulled vacuum on system to 29 in/hg for 15 min. Held vacuum for 15 min, no change to gauges. Recharged system with 4.5 oz of r134a. Unit starting to cool, low side pressure stable at 0psi. Advised customer to allow approx. 24 hrs for unit to return to desired temps before restocking with product. Op test good."
Jeff M.
FREEZER FRIGIDAIRE FFU17F5HWP Installed new part unit tested good ; used 1 SHIPPING (shipping and handling) from stock
Jeff M.
WASHER MAYTAG MVWX655DW2 I double checked the balance of the machine. The machine is balance properly I did explain the correct way to load and use this machine I did explain the capabilities and limitations of this machine unit tested good
Jeff M.
REFRIGERATOR WHIRLPOOL WRS325SDHW00 The unit still vibrates. I’ve level the unit I adjusted a few things the vibration noise appears to have gone away
Joe O.
REFRIGERATOR AMANA ART318FFDB06 Customer stated they do not have an Amana refrigerator that’s not cooling.
Jeff M.
RANGE WHIRLPOOL WFE540H0ES0 Installed new part unit tested good ; used 1 SHIPPING (shipping and handling) from stock
Brian M.
WASHER GE GUD27ESSJ0WW Cc unit really loud and parts of drum are breaking off Found gearcase to be loud just by hand speed Also found internal tub damaged as well as upper tub cover Needs gearcase tub and tub cover ; ordrng 1 WH49X22795 (washing machine supp) and 1 WH49X27616 (kit tub cover plus r) and 1 WH16X22784 (washing machine supp)
David R.
REFRIGERATOR WHIRLPOOL WRF540CWHZ02 "Replaced part. Went into diagnostics, tested old damper and was not shutting all the way. Also changed test 211/212 up by 1. Give time to return to normal temps. Op test ok"
Corina B.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Replaced the damper. Optest ok
Gabriel P.
REFRIGERATOR GE GFE29HSDDSS Replaced evap fan. Op test ok.
Gabriel P.
DRYER WHIRLPOOL WED5000DW2 "Checked power found L1 to N found 0 , checked from L2to N found 123 and from L1 to L2 0V. Cust will need an electrician."
Jason N.
WASHER WHIRLPOOL WTW5540SQ0 Installed spin basket and new scanner nut. Ran wash test then spin and drain. Op test good.
Brian M.
DRYER ADMIRAL AED4370TQ0 Cc unit will not start Found thermal fuse open Replaced using truck stock Ran test cycle OP Test Ok Advised to have vent cleaned ; used 1 3392519 (
Jeff M.
DRYER MAYTAG MEDC465HW0 The unit was not getting power the breaker was tripped unit tested good
Corina B.
DRYER KENMORE 110.780628 Replaced the fuse. Cleaned dryer out. Unit is cycling properly. Optest ok. ; used 1 Shipping from stock
Joe O.
REFRIGERATOR KITCHENAID KRFC704FPS00 "Cc: not cooling properly, noise in ff sectionFound temps in ff section at 68 degrees, and freezer at 38 degrees. Found compressor is only pulling 86w. Spoke with BJ, needs compressor and drierParts show under parts and Labor warranty; ordrng 1 W11025999 (compressor) and 1 W11109499 (drier-tube)"
Gabriel P.
REFRIGERATOR JENN-AIR JSD2789GES "Checked temp found on fresh food section 55* and 25 on freezer. Found freezer full of frost. Ohms the heating element and thermostat, pass. Check watts were good. Talk to senior tech BJ and confirmed, unit is not going into a defrost, will need a defrost control. 12002104 dfst control- not longer available. Unit it over 15 years old."
Jason N.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Installed door switch. Op test no good. Missing common to switch. Checked all connectors, called wp techline, Dustin, assessment of insufficient common at door switch and stated if I have all ff leds are on, it sounds like I have a bad freezer led, and to run a manual harvest on ice maker. I told him no power to ice maker. Traced common back to evap connector, found common terminal pushed out on connector, pushed back in and secured. Common restored to door switch, freezer led and ice maker tests good. Op test good."
Brian M.
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Cc sent pop to service email Cc unit not dispensing ice Found ice bin to be frozen over Cleared ice bin OP Test Ok
Brian M.
FREEZER WHIRLPOOL WZF34X20DW01 Cc frost building up near switch Found upper portion of freezer door to be dented in and gasket not able to hit frame in correct spot Needs door ; ordrng 1 W10746789 (Door white)
Jason N.
REFRIGERATOR FRIGIDAIRE FFHS2322MSKA "Installed damper assembly. Only small amount of air flowing into ff section. Found air return on bottom on cavity blocked with frost. Steamed out air return, good airflow into ff from damper now. Op test good. Advised customer to allow a few hours for ff temps to return to desired."
Gabriel P.
WASHER WHIRLPOOL WTW6400SW1 "Replaced parts ran calibration and auto test, pass. Op test ok"
Gabriel P.
MICROWAVE WHIRLPOOL WOC75EC0HS03 Parts never arrive customer said she don’t have it Spoke bruce whirlpool ask me to replace console then have customer call whirlpool connect to help her connect phone on app, re ordering console no need for hinges ; ordrng 1 W11428561 (CONSOLE )
Gabriel P.
REFRIGERATOR AMANA ABB1921BRW01 "Checked temp found ff 65* and 0 on freezer. Found evap frozen. Check ohms on heating element and thermostat, good. Main control is not sending power to the heating element. Replace control from truck stock. Op test ok; used 1 WPW10503278 (CNTRL-ELEC) from stock"
Brian M.
REFRIGERATOR WHIRLPOOL WRF989SDAM01 "Cc unit frosting up in rear of fridge Found back wall covered in ice Found fan speeds not to spec and thermistor open Needs fan wire thermistor kit Place on cancellation list ; ordrng 1 W10633627 (motor-evap) and 1 WPW10277799 (harns-wire), used 1 SHIPPING (shipping and handling) from stock"
Gabriel P.
OTR MICROWAVE WHIRLPOOL WMH31017HS4 "No one home still replace control pass also notice cabinet sticks out to much on top is covering vent on microwave I had to take unit out took pictures,,opt test ok"
Gabriel P.
FREEZER KENMORE 2539163111 "Plugged unit it my watt meter has 119.6 w. Also start device was not plug in all the way it may got loose by the water when it reach the compressor correct issue,opt test ok"
David R.
REFRIGERATOR KITCHENAID KSSS36FTX00 "Cc unit not cooling. Temps are at 70*. Control in FF is coming on when being pressed. Compressor is not coming on at all. Went. Through service matters service pointers and found Service Pointer, unit is not in demo mode and when trying to return to normal cooling mode, UI will beep and the compressor will turn on for 3 seconds and shut right back down. Went over Service Pointer, called and talked to Brian. Ordering control*** will need to techs to remove unit from wall* ** 2 job count; ordrng 1 W10801766 (cntrl-elec)"
Jeff M.
WASHER MAYTAG MHW5630HW0 I installed a new part unit should test good the old motor spun clockwise the new motor from Whirlpool‘s warehouse spins counterclockwise. Counter clockwise appears to be the correct direction for the unit to spin
Corina B.
DRYER WHIRLPOOL WED8500DC4 CC that it takes long time to dry. Ran diag F4e3 Restricted Airflow. Checked outside vent no airflow. Found the vent smashed an not attaché.
Jeff M.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 The door has a huge indentation. Causing the switch not to function correctly needs a new door. Cust will call when a door arrives ; ordrng 1 W11307224 (dor-fip)
Jeff M.
DRYER MAYTAG MED5500FW0 Installed new part unit tested good
David R.
DISHWASHER MAYTAG MDB4949SHZ1 "Cc unit lights (cancel button) stayed on, not draining. Water in tub. Drain hose hooked up directly underneath unit in basement. No air gap. Hose is clear. Took off hose and water drain right out. Also needs the drain to be looped. Recommended running hose straight to garbage disposal. Unit test good. Op test ok"
Joe O.
DISHWASHER HOT POINT HDA2200F00BB Cc: leakingCustomer stated when running he found a trail of soapy water across the floor. Customer also states it’s an intermittent issue. States sometimes they sometimes go a couple weeks without it leaking. Door seals look good. Ran test cycle. Unit filled. Is washing. Found some suds in unit. Customer is using cascade pods. Recommended customer to try a different detergent. Advised cascade may be too concentrated for unit. Could not duplicate issue. Op test ok
Brian M.
WASHER MAYTAG MVWB855DC3 Cc unit won’t power on Was able to enter diagnostics found error of f6e2 and f6e3Needs control And UI ; ordrng 1 W11112662 (console) and 1 W11171748 (cntrl-elec)
Joe O.
REFRIGERATOR MAYTAG MSS25C4MGZ00 Cc: not making iceFound unit has low water pressure to dispenser. Removed filter. Found unit still has low water pressure. Found frost build up inside ice maker. Around bail arm. Removed frost build up. Cycled ice maker. Unit harvested and filled. Checked gaskets and seals. All seals and gaskets check good. Customer stated they are in and out of the freezer a lot. Op test ok
Joe O.
DRYER MAYTAG MEDC500VW0 Cc: not drying properlyFound venting is extremely long. Found unit has good heat and air flow. Advised customer to have the venting cleaned. Unit functioning as designed. Op test ok
Brian M.
REFRIGERATOR FRIGIDAIRE FFHB2740PP Cc unit not making ice Found fill tube frozen over Cleared fill tube ran several valve test OP Test Ok
David R.
WASHER WHIRLPOOL WTW5000DW1 "Cc unit moving all over, noise. Found unit leaning back and forth, not leveled. Re leveled unit. Found washplate came loose, making noise. Corrected and tightened. Tested, no error codes. Ran diagnostics and calibration. Good. Op test ok"
Jason N.
WASHER AMANA NTW4516FW2 "Cc unit not spinning out. Customer states cycle ends too soon and water just drains out.Ran diagnostics, found code f8e1 for long fill, no fill. Found drain hose connected to a longer hose, running across floor to drain hole in floor. Advised customer drain hose must be elevated to prevent siphoning of water out of tub. Rerouted drain hose. Ran auto test and calibration. Op test good."
Corina B.
WASHER WHIRLPOOL CHW9160GW0 CC that there is f21. F21 long drain checked drain pump. Reset the control. Started a cycle. Optest ok
Gabriel P.
REFRIGERATOR MAYTAG MRT118FFFH04 "Cc that the unit stopped cooling.found compressor not starting also check start device test it compressor still not starting tap the system read gauge 60 psi need compressor spoke to senior tech bj he was helping technician hecmarie with diagnostics,ordering compressor ; ordrng 1 W11209866 (compressor), used 1 TJ90BPV31 (BULLET PIERCING VALVE) from stock"
Joe O.
OTR MICROWAVE KITCHENAID KMHC319EBS3 Cc: loud humming noise during operationFound loud humming coming from magnetron. Unit is not heating. Unit pulling 4.4 amps. Needs magnetron and diode.; ordrng 1 W11230995 (magnetron) and 1 W11256462 (diode)
Joe O.
WASHER WHIRLPOOL WTW8040DW4 "Cc: not starting, double beep when pressing start buttonFound error code f5e1(lid switch fault, lid is up). Spoke with customer, he stated the unit would not start with the lid closed. Customer states they unplugged unit for 30 mins and the unit started working. Needs control and lid lock; ordrng 1 W10810403 (lid lock assy) and 1 W11182868 (cntrl-elec)"
Joe O.
DRYER MAYTAG MGD6630HW0 "Cc: steam valve leaking, not drying properlyAdvised customer on about moisture sensor, and washing mixed loads. Found no stored error codes. Ran test cycle. Unit has good air flow and heat. Moisture sensor checked good. Spoke with BJ, needs moisture sensor harness, outlet thermistor and steam valve; ordrng 1 W11216837 (valve) and 1 WP8577274 (thermistor) and 1 WPW10298258 (harns-wire)"
Gabriel P.
COOKTOP GAS KITCHENAID KCGD506GSS00 Found burner was clogged with grease. Ordering parts. Cust will put on him self.; ordrng 1 W10910375 (cap-burner) and 1 W11084062 (burnr-head)
Brian M.
COOKTOP ELE WHIRLPOOL JEC9530ADS Cc unit does not heat on front right burner Found coils on burner open Needs front right burner Part is NLA 74008228Customer had a part with correct part number but wrong part ; ordrng 1 74008228 (element- d)
Jeff M.
COOKTOP GAS WHIRLPOOL CVGX2423B "The igniter switch is for the front left and right burner have failed and need to be replaced; ordrng 1 WP71003385 (switch- ig), used 1 SHIPPING (shipping and handling) from stock"
Brian M.
DISHWASHER MAYTAG MDB5600AWW Cc unit still leaks Customer started unit with bowels and pots and started it like he normally would Watched for leak found it to be leaking from vent tube vent tube is staying open during wash and water is pushing through it Needs vent housing part is NLA ; ordrng 1 99002673 (Vent NLa)
Brian M.
REFRIGERATOR WHIRLPOOL GB9FHDXWB07 Cc unit not making ice Found ice maker to continually run and will not call for water Needs icamaker Est only ; used 1 WPW1046928 (
Gabriel P.
WASHER MAYTAG MVWC300BW1 "Cc that there’s still water in the tub. Ran diag found no error codes. Ran calibration and auto test , pass. Advice cust that the tub comes with water for a better balance."
Brian M.
REFRIGERATOR MAYTAG PBB2253GEW Got back off and was ready to cut out compressor when I realized I had mis diagnosed the fridge When I was previously here I used the wrong compressor tester Found that ptc relay was the cause of compressor not running Used ptc relay from new compressor Unit started right up and showed frost pattern as well as pulling 1.4 amps At this time unit does not need a sealed system repaired
Joe O.
RANGE WHIRLPOOL WFE505W0HZ1 Installed hinges. Op test ok
Dan H.
DISHWASHER GE GDF520PSJ2SS "Customer complaint that unit stopped mid cycle, confirmed, diagnostic led on control is solid lit, unit needs new control per tech sheet, customer does not want repair at this time ; ordrng 1 WD21X24900 (Control)"
Gabriel P.
DISHWASHER KITCHENAID KDTE234GPS0 "Cc that the door does not stays close. Checked both seal, door latch, strike , springs and legs found that the unit was not level and door was not closing properly. Op test ok"
Corey L.
WASHER WHIRLPOOL LBR5133AW0 "Customer complaint washer over fills on large and super selections, confirmed pressure hose not pinched, ordering hose and switch; ordrng 1 WP3356467 (switch-wl) and 1 WP353244 (pressure switch hose)"
Corey L.
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Customer complaint dw had a weird smell like burning and didn’t drain all the way but it was used again and worked fine, found f6e4 float switch open, unit filled and stopped with no load, removed front cover and checked over connections at control, everything is as it should be, heater visibly looks ok no marks of burning found 2nd half of drain hose missing from garbage disposal to hose from unit, customer found other half of hose in basement, installed with drain loop, op test good, unable to duplicate the problem"
Joe O.
FREEZER WHIRLPOOL WZC3115DW01 Cc: won’t lockFound lock mechanism would not stay locked. Replaced lock and hook. Op test ok
Brian M.
RANGE WHIRLPOOL JGRP430WP01 "Installed valve tested no good Found dsi to have failed and not sending proper voltage to gas valve Needs dsi board ; ordrng 1 WPW10331686 (module,spark), used 1 SHIPPING (shipping and handling) from stock"
Gabriel P.
RANGE KENMORE 790.4681399 Replace heating element. Preheat 350*. Op test ok; used 1 SENIORDISCOUNT (senior discount) from stock
Gabriel P.
WASHER FRIGIDAIRE FAHE1011MW0 "Did not found any leaks. Cust had the unit running when arrive. Unit is completely dry in the inside, took pictures. Found that there’s water coming from the floor and wall. Cust said that the person on the 2 floor had a leak on her water heater and washer machine they fixed it but is not unit leaking show maintenance opt test ok"
Joe O.
RANGE WHIRLPOOL MER8700DS1 Installed element. Ran test bake. Op test ok
David R.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Cc of noise and front dispenser sticking not working all the time, customer said dispenser worked fine yesterday but has been sticking. Noise, customer recorded it but says it is intermittent. Went through diagnostics and checked all components that are making noises and couldn’t come across any. No frost build up anywhere. Dispenser pad sticking for me while testing, then was working normally. Could not identify or have unit make any noises. Ordering parts for dispenser. ; ordrng 1 W11087492 (switch) and 1 W11109505 (spring) and 1 W11109510 (pad)"
Gabriel P.
BUILT IN OVEN KITCHENAID KEMS308SSS02 Replace parts. Op test ok
Gabriel P.
RANGE GE JGB630DEF1WW Replace parts. Op test ok
Corey L.
DRYER KENMORE 110.850914 "Customer complaint dryer not working at all, confirmed no selections operating, power to unit is correct, no test in ts for ui getting power, per ts if no leds function replace main control, 8546219 discontinued, advised our parts dept can sometimes get a hold of a part we cannot see so left quote in case; used 1 SHIPPING (shipping and handling) from stock"
David R.
REFRIGERATOR WHIRLPOOL WRF990SLAM00 "Replaced parts. Followed directions that were included. Ran test 45 for water, no leaks. Give time for temp to cool down in unit. Corrected temps per instructions. Op test ok."
Jason N.
DISHWASHER WHIRLPOOL WDT720PADM2 "Cc unit not filling with water , not cleaning dishesRan diagnostics, found code f7e1 for no heat. Ran diagnostics cycle, wash motor did not turn on. Good power to motor at 122v. Unit needs wash motor. Customer does not want to repair at this time, wants to purchase part himself, and will call us to install."
Corey L.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Part ordered is the ui console ONLY, missing ui board, ordering board; ordrng 1 W11368911 (HOUSING UI)"
Dan H.
FREEZER MAYTAG MZF34X16DW04 "Installed new control, op test good"
Dan H.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Installed new ice maker , op test good"
Jeff M.
DRYER MAYTAG MEDB855DC4 "One of the power wires and the neutral wire were burned together and replace the terminal block and the power cord unit tested good; used 1 279320 (BLOCK-TERM), and 1 PT600L (4 PRONG DRYER CORD) from stock"
Corey L.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Customer complaint fridge not level is leaning back too far, confirmed unit is leaning back excessively, there is a dip in the floor where back wheels sit but once pulled out unit still leans back too far, nothing to adjust, nothing looks damaged, ordering fame support for compressor to remount back rollers, ordering front asm rollers just in case, need to techs to lay unit down, advised trying to exchange unit, we would have an easier time at Home Depot repairing; ordrng 1 W10573847 (support ) and 2 WPW10142530 (roller-cab)s"
Dan H.
WASHER MAYTAG MVWX655DW0 "Customer complaint that unit wasn’t doing anything but grinding, found wash plate loose, tightened, op test good"
Joe O.
REFRIGERATOR KITCHENAID KRFC300ESS01 "Cc: not cooling properlyFound unit has no frost pattern. Unit pulling .56 amps. No signs of leak in compressor compartment. Needs evaporator, compressor, and drierCalled whirlpool tech line, spoke with Andy. He documented; ordrng 1 WPW10317014 (evaporator)"
Dan H.
WASHER WHIRLPOOL LSN1000KQ0 "Installed new lid switch, op test good"
Jeff M.
REFRIGERATOR KITCHENAID KRFF507ESS00 The unit was not running. I unplugged it and plugged it in op tested good
Jason N.
DISHWASHER MAYTAG MDB4949SDZ0 "Cc spray arm fell off unit and melted to heaterConfirmed top 3rd spray arm fell onto heater, melted around heater element. Unit needs water feed tube and heater element replaced. ; ordrng 1 W10703867 (heater6203) and 1 WPW10340745 (tube-feed3975), used 1 SHIPPING (shipping and handling) from stock"
Brian M.
DISHWASHER WHIRLPOOL WDT750SAHZ0 Cc unit leaking Customer had unit running with dishes and soap for about 20 min prior to me arriving Let unit run for about 10 min more Found unit to be over suds took pic Cleared suds out ran normal cycle still a little bit of suds left over but not bad Advised customer that is may be an issue with the water softener and soap usage Called whirlpool to state findings the also advised on trying a different soap something she can control liquid or powered Also checked spray arms for damage no issue found.
Brian M.
RANGE WHIRLPOOL WFG550S0HZ1 Cc unit not baking Found customer to have to many pans in lower drawer Pulled pans out and advised customer on spark location Ran test bake to 350 OP Test Ok
David R.
REFRIGERATOR GE GTS16DTHJRWW "Cc of noise in FZ. Fan making loud noises. Moved over to verify nothing hitting. No fan blades broken. Ordering motor ; ordrng 1 WR60X23584 (motor ac/dc evap fan), used 1 SHIPPING (shipping and handling) from stock"
Corina B.
OTR MICROWAVE WHIRLPOOL WMH76719CZ1 CC that there is no power to the unit. Found the inline fuse is open. Cust had a fuse. Found the door switches not closing properly. Replaced the fuse and the interlocks. Optest ok. ; used 1 W10450407 (Harness) from stock
Jason N.
WALL OVEN WHIRLPOOL WOS51EC0AS02 "Cc unit not powering on Checked power in to unit, good at 242v. Found main thermal fuse open. Replaced using truck stock. Unit powered on, ran bake test to 300 degrees. ; used 1 WPW10545255 (FUSE-THRML) from stock"
Jeff M.
WASHER MAYTAG MVWB835DW4 The spaner nut it’s not coming off the shaft on the transmission the shaft itself has detached inside the transmission “I’m assuming”. the shaft spins with the nut it cannot be separated it will need the inner and outer tub spanner nut filter screws transmission. ; ordrng 1 W10512161 (tub asm) and 1 W10811956 (drum assy) and 1 W10811960 (spin basket) and 1 W10909670 (nut-spaner) and 1 W11032711 (washer) and 1 W11089264 (filter) and 2 WP8533928 (screw)s
Corey L.
REFRIGERATOR WHIRLPOOL WRT311FZDB01 "Customer complaint bottom corner has had a hard time sealing after switching doors around but he has been keeping something in front to hold door tight closed this recent hot few days have seemed to loosen it to seal good but on that hot day vodka froze in freezer and fridge thawed out a cold whole chicken, unit is in garage, advised this unit needs to be installed in a temp controlled environment, referred to gladiator units, cust wanted gasket left"
Jeff M.
REFRIGERATOR WHIRLPOOL MSB2354GRW As I was starting to defrost the units I noticed that the heating element was not plugged in so I set the unit to defrost with the original timer in place and tested to see if it was sending power it’s sending 120 V AC does not need a timer. I also tested the heating element and in-line fuse the heating harness has failed needs a new heating element harness. I finish steaming out the refrigerator so the customer has some thing that works in the meantime; ordrng 1 WP61006116 (heater t)
Dan H.
REFRIGERATOR KITCHENAID KRFF507HBS00 "Installed new freezer section led module, op test good"
Dan H.
DRYER WHIRLPOOL WED6620HC0 "Customer complaint that unit is not starting, confirmed, found unit is only receiving 120vac, advised customer that they need an electrician to correct power supply , ran entitlement pd is 5/9/19 with 1yr additional warranty from rent-a-center"
Jeff M.
DISHWASHER GE GDF520PGJ5WW "The unit will not turn on. I check for power it is receiving power I disconnected the user interface plugged it back in unit started to work the unit needs a new user interface; ordrng 1 WD21X23703 (configured ui contro), used 1 SHIPPING (shipping and handling) from stock"
Corey L.
REFRIGERATOR WHIRLPOOL WRT318FZDB00 "Thermistor checks pass, Installed control box, installed foil tape to ff air vent blocking about 20%, advised to allow 24hrs for temps to settle"
David R.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Replaced and tightened. Also customer was concerned about water line, found cracked. Ordering reservoir; ordrng 1 W11346622 (RESERVOIR )"
David R.
REFRIGERATOR GE DSS25KGREBB "Cc not cooling, loud noise from FZ fan. FZ temp is rewarding from 28*-35*. Took off evap cover, not defrosting. Checked heater, black spots, burnt out. Noise coming from fan. Will need evap fan and heater. Also needs to be steamed, do not order parts ; ordrng 1 WR51X10055 (heater,defrost) and 1 WR60X10074 (motor,evap fan), used 1 SHIPPING (shipping and handling) from stock"
Corey L.
DISHWASHER MAYTAG MDB4949SHZ0 "Customer complaint dw makes this high pitched noise and showed video, started cycle and let run for 20 minutes with no unusual sounds, unable to duplicate the noise, unit is operating as designed"
Jeff M.
WASHER FRIGIDAIRE ATF7000FG1 "The drain pump is receiving power it is rotating sounds extremely bad needs a new drain pump; ordrng 1 137221600 (pump), used 1 SHIPPING (shipping and handling) from stock"
David R.
DISHWASHER KITCHENAID KDTE334GBS0 "Cc unit wasn’t turning on, they even tried plugging and unplugging. Unit unplugged upon arrival. Plugged in, waited to boot up. Unit started right up. Ran normal wash, than ran a test diagnostics. No error codes. All components working correctly. Unit is good. Advised customer to fill up rinse aid dispenser for better drying per owners manual. Op test ok."
Corina B.
OTR MICROWAVE KITCHENAID KMHC319EBS2 "Cust showed pop, sent pic. CC that the unit is not heating. Confirmed the unit is not heating. Pull 13 amps. Will need a capacitor, diode and magnetron. ; ordrng 1 W10561770 (Capacitor) and 1 W11256462 (Diode) and 1 W10818686 (Magnetron)"
Jeff M.
FREEZER MAYTAG MZF34X16DW00 The unit what is 15° inside the freezer I bumped the temp up 1 unit should test good
Corina B.
REFRIGERATOR KITCHENAID KBFN506ESS01 "CC that the right door does not shut. Found there is no tension on the door. Will need a new hinge, syringe, extension. ; ordrng 1 W11418227 (Hinge) and 1 WP2307857 (Extension) and 1 W11218690 (Hinge) and 1 W11403572 (Stop) and 1 W11189635 (Screw) and 1 W11227370 (Screw) and 1 WP8281164 (Screw)"
David R.
DRYER SAMSUNG DV338AEW/XAA Replaced part. Tested. Heated and cycled. Op test ok
Jason N.
DRYER GE GTD42GASJ1WW "Cc using not drying clothes.Customer states last clothing load came out damp. Didn’t think unit was heating. Ran op test, good ignition, good flame. Checked wait flow at vent outlet. Vent clean, good airflow. Let cycle for 10 min, unit cycling properly. Ran load of 4 wet towels for 10 min. Unit heating and cycling properly at this time. Could not duplicate an issue with unit."
Corina B.
RANGE WHIRLPOOL JGS8860BDP "CC that the right front and back front do not have a high flame, the gasket to the door is falling off. Found the right front and back burners are not a high flame. The igniter clicks when it does light. The gasket on the front glass is falling off. Will need a new gasket, valve, switches and burner. ; ordrng 1 74008916 (Window gasket) and 1 12002268 (Valve) and 1 74009553 (Burner) and 1 WP74011648 (Switches)"
Corina B.
WASHER WHIRLPOOL MVWB835DC4 "CC that there is lf. Ran diag F8e1 Long Fill, f3e2 Inlet Water Temperature Fault, f0e4 Spin Limited By Water Temperature. Checked the cold and hot water valve. Hot water valve is receiving 120 volts. No water. Will need a new valve ; ordrng 1 W11172234 (Valve), used 1 undefined (Shipping) from stock"
Dan H.
DISHWASHER MAYTAG MDB4949SDM2 "Customer complaint that unit is not draining, confirmed, found knockout plug still on garbage disposal, removed, op test good"
Dan H.
REFRIGERATOR KENMORE 253.7031221 "Customer complaint that unit is not cooling, fresh food section temperature at 48 degrees set to 33 degrees , freezer section temperature at 16 degrees set to -5 degrees, found evaporator fan not running, door switch is not being pressed because the piece on the track that hits the switch is broken off, fan runs when switch is pressed , unit needs new track; ordrng 1 5303918691 (Track lh), used 1 undefined (Shipping) from stock"
Jason N.
REFRIGERATOR KITCHENAID KRFF305ESS00 "Recovered refrigerant, installed new compressor and uv dye drier. Pulled vacuum on system to 29in/hg for 15 min. Held vacuum for 15 min, no change to gauges. Charged system with 4.5oz of R134a. Unit starting to cool, low side pressure stable at 2psi. Advised customer to allow up to 24 hrs for unit to return to desired temperatures. Op test good."
Jeff M.
REFRIGERATOR WHIRLPOOL MSS25C4MGZ00 Installed new part unit tested good.
David R.
WASHER MAYTAG MVWB855DC1 "Cc loud noise in spin. Can spin by hand and noise is present. Ran diagnostics, no error codes. When agitating and spinning loud noise. Gearcase worn down. Tried taking out washplate and got scratched up, ordering out no charge, do not order parts ; ordrng 1 W10811956 (drum assy) and 1 W10902814 (washplate), used 1 SHIPPING (shipping and handling) from stock"
David R.
DRYER MAYTAG MDE7600AYW "Squeaky noise when running. Worn down parts. Will need supports and idler, do not order parts.; ordrng 1 WP6-3700340 (bearing IDLER) and 2 12001541 (bearing & roller asy)s, used 1 SENIORDISCOUNT (senior discount), and 1 SHIPPING (shipping and handling) from stock"
Corina B.
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 CC that the freezer door does not shut. Found the screws to the rails backing out. Tightened the screws. Steamed out the freezer. Removed the plastic from the door handles. Optest ok.
Corey L.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Customer complaint fridge leaking from underneath frz section on floor it’s a really slow leak and will only make a small puddle visible after the whole day, confirmed found inlet valve leaking at past seal on 5/16 line, unit needs water valve; ordrng 1 W10341320 (inlet valve)"
Jeff M.
WASHER WHIRLPOOL WTW5000DW3 Installed new part unit tested good