Jeff M.

WFW9050XW00 whirlpool washer The unit lock is getting power but not working. Needs a new lock; ordrng 1 WPW10253483 (LOCK),

Dan H.

NTW4516FW2 AMANA WASHER Customer complaint that unit gets stuck in sensing cycle, ran diagnostics no error codes found, started normal wash cycle, unit filled and advanced to wash cycle, cancelled and repeated, same results, unit is operating as designed ; Job Cmpltd

Dan H.

WDT720PADB3 WHIRLPOOL DISHWASHER Installed new upper rack wheels, op test good ; Job Cmpltd

Dan H.

MDE6400AYW MAYTAG DRYER Installed new belt, op test good ; Job Cmpltd

Corina B.

KEBS208SWH04 KITCHENAID RANGE Replaced the control and the UI. Heated ovens to 350*. Optest ng. Top oven will not heat. Checked the oven sensor, 1080 ohms, the bake element is good. Will need a new control. Called SM to order parts. ; ordrng 1 WP8303880 (panl-cntrl) and 1 WPW10119142 (cntrl-elec), schdld next appmnt for 1/31 WED

Corina B.

WDT720PADM2 WHIRLPOOL DISHWASHER Replaced the wheels. Will need a stopper. Cust can install part. Optest ok; ordrng 1 WP8565925 (stop)

Brian B.

JENN-AIR WALL OVEN JJW2730WS02 , CC that oven will be on for a while and then shut down. Ran diag, f1e1 code, per tech sheet and TL, check for 14v dc on j4 connector of console and p6 on app man board. 14v present on both. Per tech sheet, replaced console. Office to order. Part is still under a 5 year warr. Customer to pay sc and labor. Paid dep.; ordrng 1 W10617330 (panl-cntrl), schdld next appmnt for 2/1 THU !,

Dan H.

WTW7300DW1 WHIRLPOOL WASHER Installed new control, op test good ; Job Cmpltd

Macaulay G.

KITCHENAID REFRIGERATOR KRFF302EBS00 Replaced icemaker and tested. Filled ok. Instructed customer to dispose of all ice after 24 hours. ; Job Cmpltd,

Brian B.

KITCHENAID REFRIGERATOR KRFF507ESS01 Found ff evap iced up . Removed cover and used steamer to clear ice. Replaced thermister with plastic thermister from t/s. Used silicone to seal connectors. Reassembled, op Test Ok. ; used 1 W10902214 (THERMISTOR) from stock, Job Cmpltd,

Macaulay G.

ROPER WASHER RTW4516FW1 Replaced main control board. Calibrated unit. Tested and locked ok. Ran through cycle to make sure all functions were ok. Everything is operational.; Job Cmpltd,

Corina B.

PFS22MISBWW GE REFRIGERATOR CC that the temp is fluctuating. Ff 39 fz 5 temp. Checked the thermistor out of range. Replaced the thermistor from t/s. Optest ok; used 2 W10902214 (THERMISTOR) Job Cmpltd,

Paul H.

MMV6186WS0 maytag micro oven Customer concerned about lack of “grille” on top trim, looked up part, image shows same design, unable to change design. Explained to customer.; Job Cmpltd

Dan H.

WFG505M0BS0 WHIRLPOOL RANGE Customer complaint that oven is not lighting, customer started bake for 350 degrees, found gas turned off to unit, turned gas on, burner lit right up, turned of and repeated, burner did not light, found oven temperature sensor wire chewed through, repaired wire, same results, found gas valve open, 7nit needs new gas valve and ignitor ; ordrng 1 W10918546 (igntr-oven) and 1 WP98014893 (valve-gas), schdld next appmnt for 2/1 THU

Paul H.

FFHS2622MSJ frigidaire refrigerator Replaced freezer gasket, steamed out drain, ; Job Cmpltd,

Jeff M.

MVWC565FW0 maytag washer Installed new part unit op tested good ; Job Cmpltd

Jeff M.

MEDB835DW0 maytag dryer It’s on the outlet height limit thermal fuse open. Customer will buy and install parts. He had the machine disassembled very easy to test everything.

Macaulay G.

KITCHENAID REFRIGERATOR WRV986FDEM01 Found ice machine in bottom freezer was in off position. Instructed customer on proper operation of unit.; Job Cmpltd,

Macaulay G.

KITCHENAID REFRIGERATOR WRV986FDEM01 Found ice machine in bottom freezer was in off position. Instructed customer on proper operation of unit.; Job Cmpltd,

Robert A.

WHIRLPOOL DISHWASHER WDF520PADM7 Ran unit, found wash motor trying to start, checked power at c/b, constant 120vac, disconnected motor at control, found that 120vac is sent to motor for 1sec, then drops as low as 88vac, needs controlCust to contact wpl for new authCust to let us know; ordrng 1 W10906426 (CONTROL178.28), used 1 SHIPPING (SHIPPING AND HANDLING) from stock, schdld next appmnt for 2/1 THU !,

Corina B.

EWMGD65HSS2 ELECTROLUX DRYER Replaced the parts listed. Optest ok. ; Job Cmpltd

Dan H.

PFS22SISBSS GE REFRIGERATOR Customer complaint that fresh food section doors pop open, confirmed, found door latch on door gasket assembly broken on both left and right doors, unit needs both left and right door gasket assemblies, customer does not want repair at this time

Tim G.

MVWB835DW2 MAYTAG WASHER Checked unit and found needing a suspension kit (2 of 4 broken). Ordering suspension kit.; ordrng 1 W11130356 (SUSPENSION), schdld next appmnt for 2/1 THU

Tim G.

WED49STBW1 WHIRLPOOL DRYER Tech found not find unit and found that its a dryer not a washer and that the serial number matches. 240vac hookup not available so Tech checked all heating components and thermal devices. All checked good which indicates the customer may have had a home electrical issue or venting issue. ; Job Cmpltd

Chad P.

WZF34X16DW whirlpool freezer Unit is running and cooling but not freezing. Has been lugged in for almost 24 hrs. Cabinet is rusting and over all condition is fair. Evap not frosting. Low heat on high side. Low side leak. Needs evap and drier replaced. Big job. 3 job count. Tech did not reschedule as office need to submit and see if there is auth for the repair. ; ordrng 1 W10858281 (EVAP) and 1 WPW10143759 (DRIER),

Chad P.

WRF736SDAM10 whirlpool refrigerator Found top of evap still not defrosting completely and getting into fan blade. Needs fan w/ harness assy replaced. ; ordrng 1 WPW10514110 (FAN W/ HARNESS),

Chad P.

WDF560SAFM2 whirlpool dishwasher Found inner door liner, control panel and tub/frame damaged. Needs all replaced. Big job. 3 job count. ; ordrng 1 W10874377 (CONSOLE) and 1 W10908291 (INNER DOOR) and 1 WPW10681507 (TUB ASSY)

Chad P.

WMH53520CS7 whirlpool micro oven Found unit displaying sensor fault. Reset power and sensor connection. Op test no good. Sensor checks good however could be load failure. Needs control and sensor replaced at the same time. ; ordrng 1 W10536989 (thermistor) and 1 W11182110 (CONTROL),

Paul H.

WED7300DW1 whirlpool dryer Replaced motor and blower, ran unit, heating properly now, op test ok.; Job Cmpltd

Paul H.

AGR5330BAS3 amana range The safety regulator wasn’t on not allowing gas to the oven,turn it on,preheated to 350,all good ; Job Cmpltd

Jeff M.

JDB1250AWB jennaire dishwasher The user interface certain buttons are not working other buttons are. The unit needs a new ui; ordrng 1 6-919765 (panel-con),

Brian B.

WHIRLPOOL DISHWASHER MDB4949SDM3 No response from panel. Checked power at terminal block. No voltage. Pulled machine out, found cord out of receptacle. Plugged in, ran test cycle. Op test ok.; , Job Cmpltd,

Robert A.

WHIRLPOOL MICROWAVE WMH32519FT1 Found door switches bad, replaced, op test ok; Job Cmpltd,

Macaulay G.

WHIRLPOOL MICROWAVE WMH73521CS6 Installed new door. Still does not function. Called tech line and spoke with Andrew. He instructed me to take door apart to look for loose connections. Reseated all connections. Still did not work. Office to order door. Also need return label for doors to be sent back order instructions to be thrown away.; ordrng 1 W10860356 (door/mw),

Macaulay G.

WHIRLPOOL RANGE MER6751AAB Customer informed that a friend had used a thermometer to check the temperature and that it was not heating properly. Heated to 350. Element heating properly and receiving 240 vac. Oven not reaching desired temperature. Thermostat not within resistance reading. Oven control panel not responsive to all keys. Office to order thermostat, oven control board, and overlay.; ordrng 1 12001656 (sensor,ovn) and 1 W10769079 (cntrl-elec) and 1 WP74009994 (overlay- h), schdld next appmnt for 2/1 THU !,

Macaulay G.

WHIRLPOOL OTR MICROWAVE WMH32519FB0 Replaced door switches with harness. Tested and heated ok.; Job Cmpltd

Macaulay G.

WHIRLPOOL WASHER WTW8500DC2 Called whirlpool tech line and informed of the work done on washer this far. Tech line instructed to order kit to resolve issue. Office to order kit.; ordrng 1 W11111464 (KIT),

Brian B.

KITCHENAID WALL OVEN COMBO KODE300ESS02 CC that oven lights do not shut off. Verified complaint. Ran diag, upper board not seeing upper switch close. Ohmed out wiring from switch to board. Wiring and switch are good. Reset connector, when connector on board is moved, lights go out. Loose connection on board. Will need new upper appliance manager board. Office to order.; ordrng 1 W11179310 (CONTROL BOARD), schdld next appmnt for 2/2 FRI

Robert A.

WHIRLPOOL MICROWAVE WMH32519FT1 Found door switches bad, replaced, op test ok; Job Cmpltd,

Robert A.

WHIRLPOOL WASHER WTW8500BW0 Cut off rotor, replaced bearings/ shaft asm, installed rotor, stator, and himge asm, ran test cycle, op test ok; Job Cmpltd,

Tim G.

MFI2570FEZ01 MAYTAG REFRIGERATOR Installed new door, op test good ; Job Cmpltd,

Paul H.

WRF989SDAE01 whirlpool refrigerator Replaced all parts ordered, good seal, op test ok.; Job Cmpltd

Jeff M.

WDT720PADM2 whirlpool dishwasher Cabinet seal is missing from the dishwasher looks very tacky you can see insulation all way around the dishwasher.; ordrng 1 W10864081 (SEAL),

Jeff M.

WDT780SAEM1 whirlpool dishwasher Reassembled the parts on the dishwasher unit tested good customer wants me to order a seal for his fridge he can install ; ordrng 1 WPW10714545 (SEAL)

Jeff M.

WFG520S0FS0 whirlpool range Installed new part unit op tested good ; Job Cmpltd

Corina B.

MDB7601AWB MAYTAG DISHWASHER Replaced the control and UI. Optest ok. ; Job Cmpltd

Dan H.

WDT710PAYM6 WHIRLPOOL DISHWASHER Control panel recieved just has buttons, no electronics, need to reorder user interface ; ordrng 1 WPW10629158 (housing-ui), schdld next appmnt for 2/2 FR

Dan H.

WMH31017FS0 WHIRLPOOL MICRO OVEN Customer complaint of open/close door error code, confirmed, installed new cams and switches, op test good ; Job Cmpltd

Tim G.

WFE320M0ES1 WHIRLPOOL RANGE Installed new inner glass pane, op test good. ; Job Cmpltd

Corina B.

MEDC300XW0 MAYTAG DRYER CC that the dryer squeaks when running. customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube. Removed front panel and oiled the support rollers. Optest ok. ; Job Cmpltd

Corina B.

MMV4205FZ3 MAYTAG MICRO OVEN Replaced the door switches. Optest ok. ; Job Cmpltd

Corina B.

KERS202BWH0 KITCHENAID RANGE CC that the oven overheats. Heated oven to 350*. Checked temps after 25 minutes of heating, 350. Advised cust on how to calibrate the oven from their baking results. Advised cust to not use the warming drawer for fabric or plastic items, it does get hot in that drawer. Optest ok. ; Job Cmpltd,

Corina B.

WRF560SEYM05 WHIRLPOOL REFRIGERATOR CC that the water dispenser is leaking. Removed the top cover to the door checked the waterline to the dispenser, reattached the line. Still dripped. Removed the front cover to the control checked the waterline at the dispenser, reattached the waterline. Checked the vavle and it started to drip. Water started to drip after 5 minutes. Will need a new spigot and valve. Called SM to order part. ; ordrng 1 WP2305235 (spigot) and 1 WPW10279866 (valve-inlt), schdld next appmnt for 2/1 THU

Dan H.

FGF348KMB FRIGIDAIRE RANGE Customer complaint that oven is not heating and cooktop burners are not lighting, started bake for 350 degrees, found center and left rear ignitor ps not arcing, oven temperature after 20-25 minute preheat time at 352 degrees, unit needs new ignitors; ordrng 1 316536600 (ignitor assy lr) and 1 316536623 (ignitor,orifice tb), schdld next appmnt for 2/1 THU

Dan H.

WRT518SZFM00 WHIRLPOOL REFRIGERATOR Customer complaint that unit never cooled, unit unplugged when tech arrived, plugged unit in, compressor started, evaporator fan is running, condenser fan is running, no frost pattern on evaporator, tapped the system on suction line, found in a 10” vacuum, added half charge, no change to frost pattern, unit is restricted, process stub is too short to access, unit needs compressor and drier; ordrng 1 WPW10507886 (compressor), used 1 TJ90BPV31 (BULLET PIERCING VALVE) from stock, schdld next appmnt for 2/1 THU

Dan H.

MVWX655DW1 MAYTAG WASHER Customer complaint of grease leaking from unit, found gear oil all over outside of gearcase and floor, unit needs new gearcase; ordrng 1 W11035751 (gearcase), schdld next appmnt for 1/31 WED

Tim G.

WRS965CIAH00 WHIRLPOOL REFRIGERATOR Customer installed new container and stated the ice is still not dispensing. Checked unit and found the motor to work but the coupling between the bin and motor was jumping. Checked and found the motor side of the coupling covered in ice causing the bit to not seat correctly causing the issue. Cleared ice and reinstalled bin, op test good. ; Job Cmpltd

Tim G.

JMW2430WW00 JENN-AIR MICRO OVEN COMBO Complaint that the unit is not heating. Tested unit using the magic cup and found no lights indicating the units mag is not emitting the microwaves. Set unit for a longer time and found the lights on the cup to light every so often not as constant as they should. Unit needs Mag and Inverter. Quoted customer for repair and they would like to speak with whirlpool before ordering parts. Customer supplied with the consumer line and they will let us know

Tim G.

GLDT690J00WW GE DISHWASHER Installed new inner door panel and tested, op test good no leak; Job Cmpltd

Macaulay G.

WHIRLPOOL WASHER WTW8500DC2 Called whirlpool tech line and informed of the work done on washer this far. Tech line instructed to order kit to resolve issue. Office to order kit.;

Tim G.

MVWB765FW0 MAYTAG WASHER Complaint that the unit is tangling the clothing during the wash cycle. Customer is using the deep water fill option. Checked the unit for errors and found none. Tested the unit in a bedding with a deep water fill cycle. Instructed customer on detergent usage and advised to use no more that 2tbls of detergent. Found the unit to fill correctly and found the cause of tangling to be when the unit first starts to agitate when the unit is only about 1/4 full of water. Unit working as designed. ; Job Cmpltd

Macaulay G.

WHIRLPOOL OTR MICROWAVE WMH32519FB0 , Replaced door switches with harness. Tested and heated ok.; Job Cmpltd, saved

Macaulay G.

AMANA MICRO OVEN AMV2307PFS0 Replaced door switches with harness. Tested and heated ok.; Job Cmpltd,

Brian B.

WHIRLPOOL WALL OVEN IBD350DS02 Replaced door front. Reinstalled door. Op test ok.; Job Cmpltd,

Robert A.

WHIRLPOOL DISHWASHER WDT750SAHB0 Installed panel, front panel, and tub, op test okNote unit has not been installed; Job Cmpltd,

Corina B.

GTWN3000M2WS GE WASHER CC that the unit is leaking. Removed front panel started a normal load found the water is leaking threw the shaft. Will need a new shaft. Called SM to order part. ; ordrng 1 WH38X10017 (shaft & mode shifter), schdld next appmnt for 2/1 THU

Paul H.

DU1055XTVS8 whirlpool dishwasher Not washing, removed a ton of debris from sump, tested, moving water now, advised customer to run a cleaning cycle.; Job Cmpltd

Paul H.

MVWC425BW0 maytag washer Replace CNTRL elec,ran diagnostics test, tested fine.; Job Cmpltd,

Jeff M.

JES9860AAB jennaire range ndividual burners are not working and then eventually all the burners stopped working. I witnessed all four of the elements not turn on with The switch on high. Even if I switch the cartridges the switches would not allow the cartridges to power up. But if I fiddled with each individual switch they would start work. Needs new switches; ordrng 4 W11120791 (SWITCHES)s,

Jeff M.

WED8000BW0 whirlpool dryer The dryer had a lot of lint built up in the unit. It was a dryer fire. Cust cleaned the unit I gave them the vent cleaners number. I tested the heating element. It tested good;

Chad P.

WDT750SAHZ0 whirlpool dishwasher Ran unit on normal wash 2x. Unit filled and washed. Found unit using a flood safe hose. Advised to use as normal. If issues return replaced flood safe fill hose with a standard fill hose. ; Job Cmpltd

Macaulay G.

KITCHENAID DISHWASHER KDFE104DBL2 Replaced sump assembly and inlet valve. Tested ok. No leak. Washing optimally.; Job Cmpltd,

Brian B.

JENN-AIR RANGE DUEL FUEL JDS8850AAS Cc that oven will not heat up, ran Diagnostics and found stored code of F3-1 oven temp sensor. Replaced sensor ran oven test, unit is heating up nicely, op Test Ok ; used 1 12001656 (TEMP SEN LONG4483) from stock,, Job Cmpltd,

Robert A.

WHIRLPOOL WASHER WTW7300DW0 nstalled valve, op test ok; Job Cmpltd,

Brian B.

KITCHENAID DISHWASHER KDPE234GPS0 CC that machine does not wash. Ran diag, 4-3 code, wash motor not running. Ran test cycle, voltage to motor under 20 volts. Hooked up test cord to motor. Motor not running. Will need sump assembly and control. Office to order parts.; ordrng 1 W11085683 (SUMP & MOTOR) and 1 W11087210 (CONTROL), schdld next appmnt for 1/31 WED !,

Brian B.

MAYTAG DRYER MEDB765FW0 CC that top is misaligned. Removed and reinstalled top. Ran diag, no codes. Hooked up to power. Heat and airflow are good. Machine is sensing properly. Optest ok.; Job Cmpltd,

Brian B.

WHIRLPOOL MICROWAVE WMH31017FW0 Replaced intermittent interlocks. Tested unit. Op test ok. Serial # was not correct. Updated with correct ser #.; Job Cmpltd,

Brian B.

MAYTAG WASHER MVWX655DW1 CC that machine will not drain. Hooked up to testing station. Motor would not start, just hum. Tested control, motor and wire harness. All test good. Tested cap with meter. Checked good. Swapped cap from another machine. Motor now runs. Ran calibration and auto test. Op test ok. ; Job Cmpltd,

Brian B.

MAYTAG DRYER MEDB855DC3 Found physical damage on left rear corner. Sent pics. Hooked up to power. Tested heat settings and airflow. Heat and airflow are good. Ran diag, no codes. Ran normal sensor cycle. Machine sensed and cut back time as designed. Optest ok.; Job Cmpltd,

Brian B.

WHIRLPOOL WASHER WTW5000DW1 Replaced control. Ran calibration and auto test. Op test ok. Brought back core for return to vendor.; Job Cmpltd,

Brian B.

MAYTAG DRYER MEDB765FW0 CC of bad sensor. Hooked up to power. Ran diag. No codes. Checked moisture sensor per tech sheet. Sensor checks ok. Checked all heat settings. Heat and airflow check good. Ran normal cycle. Machine sensed and adjusted time as designed. May have been an airflow problem at Cust home. Op test ok.; Job Cmpltd,

Brian B.

MAYTAG WASHER MVWX655DW1 CC that machine shakes when spinning. Ran diag, no codes. Ran a drain and spin. Machine did shake excessively. Suspension checks good. Could not detect any fluid in balance ring. Will need new basket. Office to order part.; ordrng 1 W10752719 (basket), schdld next appmnt for 1/31 WED !,

Macaulay G.

GE RANGE JGBS20BEW2WH , Cleaned gas orfaces and tested unit. All tested ok.; Job Cmpltd,

Jeff M.

RTW4516FW1 roper washer The unit was off balance the inner drum has a small crack in the counter balance ring ; ordrng 1 W10554251 (basket),

Macaulay G.

WHIRLPOOL DISHWASHER WDT720PADM2 Found unit with water in it. Also found that unit was not leveled. Leveled unit and tested ok. Filled and drained several times, no restrictions or hesitation in drain. Control board not allowing unit to finish cycle. Office to order control board.; ordrng 1 W10854231 (cntrl-elec), schdld next appmnt for 2/6 TUE 8-11,

Jeff M.

WRS322FDAM04 whirlpool refrigerator ICEMAKER is overfilling asked the customer if I could try and make a bale arm extensions she told to go for it. It should work; Job Cmpltd

Jeff M.

Paul H.

WDF330PAHW0 whirlpool dishwasher Replace the gasket,ran diagnostics test, no leaks; Job Cmpltd,

Corina B.

MVWB725BW0 MAYTAG WASHER Replaced the valve. Optest ok. ; Job Cmpltd

Dan H.

ASI257FRB00 AMANA REFRIGERATOR Customer complaint that unit is leaking water, found unit leaking from connection at water filter housing, reset connection, no leaks now, op test good ; Job Cmpltd

Paul H.

WTW4816FW1 washer whirlpool Checking water level,running a diagnostics test,everything is functioning correctly ,no issues ; Job Cmpltd

Paul H.

MVWB835DW1 maytag washer Replace the slider,running diagnostics test,is good; Job Cmpltd

Chad P.

MDG9206AWW whirlpool dryer Found rear rollers have failing bearings and belt is cracked and worn. Needs both replaced.

Chad P.

WRF736SDAM14 whirlpool refrigerator Installed mullion and door. Op test ok. ; Job Cmpltd,

Jeff M.

KMHC319ESS2 kitchenaid microwave Reset the power display came back with no issues. Unit test good; Job Cmpltd

Jeff M.

JMW2427DS00 whirlpool microwave The unit has a f2e1 shorted key pad. I flip the breaker the code came back. The connection in the panel are good the unit needs a new ui est only; ordrng 1 W10887865 (UI),

Dan H.

WDF520PADM7 WHIRLPOOL DISHWASHER Customer complaint that unit is not heating, unit was at the end of its cycle when tech arrived, heater was on, dishes were dry, ran diagnostics no error codes codes, unit is operating as designed advised customer to run hot water in sink before starting unit; Job Cmpltd

Macaulay G.

WRX735SDBM04 WHIRLPOOL REFRIGERATOR Replaced roller. Leveled refrigerator. Unit tests ok. Instructed on proper use of ice.; Job Cmpltd

Robert A.

WRF535SMBM00 WHIRLPOOL REFRIGERATOR Installed frz door, op test ok; Job Cmpltd

Tim G.

KDTM404EBL1 MAYTAG DISHWASHER Complaint that the unit leaks from the right side. Checked unit and found unit tilted forward causing to be not level. Lowered legs to raise front and tested, let unit complete a full rinse cycle and found unit now not leaking. Instructed the customer on detergent usage (2tbls) and loading. ; Job Cmpltd

Corina B.

KRFF302ESS01 WHIRLPOOL REFRIGERATOR Replaced im. Filled, Optest ok; Job Cmpltd

Dan H.

WEE730H0DS0 WHIRLPOOL RANGE Called whirlpool techline spoke to Ron, ran diagnostics found f8e0( blower fan speed too low) error code, blower motor resistance out of range, Installed new blower, op test good, file number 7721129195; Job Cmpltd

Corina B.

PFS22MISBWW GE REFRIGERATOR CC that the temp is not keeping. Ff 42 fz 11. Checked the control and found a burn mark on the connectors. Will need a new control from t/s. ; used 1 WR55X10942P (MAIN BOARD) Job Cmpltd

Dan H.

GW39LXUQ07 WHIRLPOOL RANGE Customer complaint that lower drawer is stuck, opened drawer, found wheel had fallen off of left side of drawer,no damage to wheel, bolt or mount, reinstalled , drawer is opening and closing properly, op test good ; Job Cmpltd

Macaulay G.

AC01560AW AMANA MICROWAVE Magnetron tube is fractured. Needs replaced. Customer will buy new

Robert A.

KUDC10IXWH4 KITCHENAID DISHWASHER Found ui not responding, reset connections, ran diognastic cycle, good, op test ok; Job Cmpltd

Tim G.

WTW5000DW1 WHIRLPOOL WASHER omplaint that there is a abnormal sound when in agitation. Checked error codes and found none stored. Tested the unit in a agitation and spin. Found the sound to be a scraping sound. Checked and found the plastic blower on top of the motor to be warped and rubbing on the gearcase. Was able to smooth out and tested, op test good.; Job Cmpltd

Chad P.

MER8800FZ1 maytag range Cc that unit was making a ticking noise when pressed on. Unable to duplicate at this time. Advised that cooktop only mounts with two screws and does have play. Op test ok. ; Job Cmpltd,

Chad P.

KDFE104DSS5 kitchenaid dishwasher Found heater deactivated from failed wash motor. Reset control and activated heater. Ran service mode test. Op test ok. ; Job Cmpltd,

Chad P.

MVWX655DW0 maytag washer Installed GEARCASE and hub. Op test ok. ; Job Cmpltd,

Paul H.

WTW4800XQ1 whirlpool washer Ran diagnostics, f7e7 unable to reach target rpm, f7e1 shifter fault, needs actuator, replaced from t-s, tested, op test ok.; used 1 WPW10006355 (ACTUATOR) from stock, Job Cmpltd

Jeff M.

WRS586FIEE00 whirlpool refrigerator Installed new part unit op tested good. I tasted the water ; Job Cmpltd

Tim G.

FWT445GES2 FRIGIDAIRE WASHER Complaint that the unit is very loud in the spin cycle. Checked unit and found a lot of play in the inner basket indicating the basket spinner has broken. Checked unit over for other damage and found none. Quoted the customer for the inner basket, and rear tub half with bearing asm. Customer declined repair

Macaulay G.

MMV4205DS4 MAYTAG MICROWAVE Replaced door switches and tested, no power throughout unit. Fuse was open. Replaced fuse from truck stock. Tested and heated ok.; used 1 W10138793 (FUSE, MICROWAVE) from stock, Job Cmpltd

Macaulay G.

WRT518SZFM00 WHIRLPOOL REFRIGERATOR All functions normal with refrigerator. Explained to customer on how refrigerator functions. Customer understands that this is how it is supposed to operate.; Job Cmpltd

Macaulay G.

WRX735SDHZ00 WHIRLPOOL REFRIGERATOR Replaced water inlet valve. Purged air and water from line. Tested ok.; Job Cmpltd

Macaulay G.

WDF560SAFM1 WHIRLPOOL DISHWASHER Dishwasher fills ok. Motor does not turn on. Found split winding in motor. Electronic control board is not advancing through cycles as designed. Office to order sump motor and control board. Marconi advised to order grommet and hose as well.; ordrng 1 W10445975 (hose) and 1 W11032770 (motor-pump) and 1 W11108143 (cntrl-elec) and 1 WPW10538166 (grommet), schdld next appmnt for 2/1 THU

Macaulay G.

KSSS48QKX00 KITCHENAID REFRIGERATOR Replaced main electronic control board. Now getting proper voltage to inverter board, but inverter board not sending to compressor. Office to order inverter board.; ordrng 1 W10629033 (inverter box ), schdld next appmnt for 2/1 THU

Robert A.

MVWC565FW0 MAYTAG WASHER Ran diognastics, 0-5 off bal load, 7-6 motor fault, 7-7 did not hit target speed, basket spins free, checked motor and cap, reset connections, no burnt smell, tested tach, good, ran maual adj, good, ran spin, good, checked drain pump, good, checked drain hose, good, ran drain and spin, all tests good, per tech sheet, needs control; ordrng 1 W11116594 (CONTROL), schdld next appmnt for 1/31 WED

Robert A.

WRF767SDEM01 WHIRLPOOL REFRIGERATOR Cc doors not even, lights inside ff not turning on, rt shelf not even, corrected shelf, found no power to lights, needs led supply bd; ordrng 1 W10830288 (POWER SUPPLY LED), schdld next appmnt for 1/31 WED

Robert A.

KGCS166GSS09 KITCHENAID COOK TOP Inspected unit, no burnt wires, need left front ofifice holder and screws; ordrng 2 WP3368921 (SCREW433)s and 1 WPW10155786 (ORIFICE HOLDER), schdld next appmnt for 1/31 WED

Robert A.

MHW6000XW2 MAYTAG WASHER Cc eaking out bottom of door, found hair on glass, cleaned, checked boot, good, cc sound not working, checked connections, good, needs ui, Ran diognastics F0e1 load detected in clean cycle, ran diognastic cycle, good, needs ui; ordrng 1 W10387857 (PANEL NLA),

Robert A.

KRFC302ESS00 KITCHENAID REFRIGERATOR Installed mullion, leveled unit, op test ok; Job Cmpltd

Robert A.

KECC508RPB04 KITCHENAID COOK TOP Installed and tested rt front element, op test ok; Job Cmpltd

Robert A.

AMV2307PFS0 AMANA MICROWAVE Found exhaust fan not plugged in, plugged in, tested fan good, tested unit with cup of water, heating, good, op test ok; Job Cmpltd

Tim G.

FFGF3047LSH FRIGIDAIRE RANGE Complaint that the unit was displaying a error code. Tested a bake and found the ignitor to come on and the gas valve to open. Allowed unit to preheat and found no error. Asked customer if it was a F11 which is a stuck or shorted key which was duplicated on purpose by the Tech and the customer said it was a different number. Unit cycled 2 more times and maintained the temp without throwing the error code. Tech advised the customer to take a picture of the display if the error should reappear. Office to run CC; Job Cmpltd

Corina B.

SBD20NW AMANA REFRIGERATOR Replaced the im and fill cup. Optest ng. Checked the wires to the im, replaced the fused in the harness was open, replaced the fuse, good. Wires to the im have continuity. There is no voltage to the im. Door switches are good. There is a broken wire in the cabinet.

Corina B.

WRS588FIHW00 WHIRLPOOL REFRIGERATOR CC that the is a loud sound. Cust has video of the sound. It's the damper door opening and closing. Will need a new damper door. Called SM to order part ; ordrng 1 W11164593 (DIFFUSER), schdld next appmnt for 1/31 WED

Dan H.

MFI2569YEM0 MAYTAG REFRIGERATOR Installed new user interface, op test good ; Job Cmpltd

Dan H.

ED5FHEXTT00 WHIRLPOOL REFRIGERATOR Customer complaint of ice build up in freezer section and water leaking on floor, found ice maker fill tube frozen solid, found water seeping passed fill valve, unit needs new fill valve, installed new fill valve and cleared fill tube, op test good ; used 1 W10408179 (VALVE-INLET) from stock, Job Cmpltd

Dan H.

RBS245PRS00 WHIRLPOOL WALL OVEN Customer complaint that screws that hold control in are falling out, screws are not correct size for control, but were reinstalled because that’s where they came from, removed incorrect screws, installed bigger screws, op test good ; Job Cmpltd

Dan H.

RBS245PRS00 WHIRLPOOL WALL OVEN Customer complaint that screws that hold control in are falling out, screws are not correct size for control, but were reinstalled because that’s where they came from, removed incorrect screws, installed bigger screws, op test good ; Job Cmpltd

Tim G.

MED7500YW2 MAYTAG DRYER Complaint that the unit doesn’t heat. Checked unit and found 240vac present. Checked and found no power to the element and the TOD open. Bypassed TOD and found element to still not work. Unit needs the timer and TOD. Cust has a foil accordian style vent hose attached to dryer (see pic). Explained the fire hazard associated with this type of vent hose and advised cust to replace with a semi­rigid metal hose to prevent fire hazard.; ordrng 1 WPW10404695 (timer) and 1 WPW10625430 (thermostat), schdld next appmnt for 1/31 WED

Tim G.

MVWX655DW1 MAYTAG WASHER Complaint that the unit is not cycling. Checked and found a F8E1 long or no fill. Checked and found no cold water pressure. Found the cold water turned off. Customer just bought home and was not aware of the shutoff in the basement that states to close when in the winter. Turned the water on and tested, op test good. Ran recal cycle, op test good. ; Job Cmpltd

Paul H.

WRX988SIBM03 whirlpool refrigerator Replace Evap fan,and support fan,opt test good ; Job Cmpltd,

Chad P.

MVWC416FW0 maytag washer Confirmed agitator stripped again. Installed new wash plate and agitator. Applied threadlocker to bolt that secures it. Op test ok. ; Job Cmpltd,

Chad P.

AGR5330BAW3 amana range Cc that unit gets hot to the touch and sets off fire alarm down in the basement ran unit on bake at 350 then 400. Op test ok. Advised the unit is so new that it is burning off residue from the manufacturing process. This is normal and with regular use it will go away. Op test ok. ; Job Cmpltd,

Chad P.

WMH53520CS7 whirlpool microwave Cover up burn marks. Touch up was not a perfect match but Cust was okay with it. Op test ok. ; Job Cmpltd,

Chad P.

MVWX655DW1 maytag washer Found unit shut down it’s pump running constantly. Likely suds fault. Held cancel button and unit shut down pump and resumed normal op. Ran calibration and service test mode. Op test ok.

Chad P.

RTW4640YQ01 roper washer Found suspension weak. Tub is bouncing up and down. Needs suspension replaced. Ran service test mode. No other faults. ; ordrng 1 W10780048 (SUSPENSION),

Jeff M.

WFW92HEFW0 whirlpool washer The water lines are leaking. I tighten the hot water line does not leak the cold keeps leaking. Water lines are three years old told the customer to replace them and he will be fine; Job Cmpltd

Corina B.

RF386PXGQ WHIRLPOOL RANGE Replaced the switches. The left rear switch sticks out about .25" farther then the others. Optest ok; used 1 SHIPPING (SHIPPING AND HANDLING) from stock, Job Cmpltd

Corina B.

WTW7300DW1 WHIRLPOOL WASHER Replaced the control. Ran a calibration. Optest ok. ; Job Cmpltd

Jeff M.

MVWX655DW1 maytag washer I ran a test cycle and a drain and spin cycle I can’t find the sound unit tested good ; Job Cmpltd,

Corina B.

WTW4850XQ0 WHIRLPOOL WASHER CC that the unit does not spin out. Ran diag F8E1 – NO FILL, LONG FILL. Cleared code. Ran manual test for cold and hot, good. Ran a normal wash and a drain and spin with bath towels. Advised cust to use 1-2 tablespoons of detergent. 6-8 bath towels equals 1 load. Optest ok. ; Job Cmpltd

Jeff M.

MEDX655DW1 maytag dryer Installed new part unit op tested good ; Job Cmpltd

Dan H.

WEG745H0FH0 WHIRLPOOL RANGE Installed new ignitor, op test good ; Job Cmpltd

Dan H.

NTW4516FW1 WHIRLPOOL WASHER Customer complaint that unit cuts on and just starts humming, ran diagnostics found f8e1(long/no fill) error code, started normal wash cycle, unit filled and advanced to wash cycle, ran bulky wash cycle, unit filled and over flowed, repeated with same results, pressure hose is clear, unit needs new control; ordrng 1 W11124710 (CNTRL), schdld next appmnt for 1/31 WED

Paul H.

MVWB855DC1 whirlpool washer Replace CNTRL kit, running a diagnostics test,; Job Cmpltd

Tim G.

WTW5000DW1 WHIRLPOOL WASHER Complaint is with the units lid lock. Customer stated that the unit only locks when it spins. Checked unit for errors and found none stored. Tested the lid lock I manual test mode and found to operate good. Ran auto test cycle and found to complete without error. Tested the unit I a normal cycle and found the lid lock functioning properly (this model unit locks when in spin to make add garments easier). Instructed customer on function and to use no more than 2tbls of detergent. ; Job Cmpltd

Paul H.

WRF757SDEM01 whirlpool refrigerator Replace harness and cover Evap,running diagnostics test,good ; Job Cmpltd,

Tim G.

KDTE254ESS2 KITCHENAID DISHWASHER Complaint that the unit isn’t draining completely. Checked unit and found full of water, tried a cancel drain and found pump to not come on. Checked for power at pump and found 120vac. Plugged pump back in and found to work then not. Pulled connection and squeezed connector together to make a tighter connection, op test good. Suggested to customer to use Finish or Affresh dishwasher cleaner to eliminate the oder from the standing water. ; Job Cmpltd

Tim G.

MFI2067AES WHIRLPOOL REFRIGERATOR Complaint that the unit is not making ice and everything in the ff is freezing. Checked and found temps in the ff between 31-33degs. Found service pointer 4317470 stating that if the unit is not hooked up to water and the ice maker is in the on position it will cause more cold air into the ff section. Checked and found the fill tube frozen causing the unit to not make ice and the freezing in the ff. Thawed fill tube and found unit needing ice maker due to flaking from the mold and the fill valve due to seeping. ; ordrng 1 67006322 (water inlet valve) and 1 W10583817 (icemaker), schdld next appmnt for 1/31 WED

Macaulay G.

MVWX655DW1 maytag washer Replaced main control board. Calibrated and tested ok.; Job Cmpltd,

Dan H.

WFC310S0ES1 WHIRLPOOL RANGE Installed new control, op test no good, found a leg of power supply cutting in and out, advised customer that they need an electrician to correct power supply ; Job Cmpltd

Dan H.

MVWX655DW1 MAYTAG WASHER Installed new control, ran re-calibration cycle, op test good, also noticed customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube ; Job Cmpltd

Corina B.

MVWB765FW1 WHIRLPOOL WASHER Replaced the dispenser. Optest ok. ; Job Cmpltd

Corina B.

WRX735SDBM03 WHIRLPOOL REFRIGERATOR Icemaker came broken. Replaced the Im from ts. Optest ok. ; used 1 SHIPPING (SHIPPING AND HANDLING), and 1 W10377151 ([Alt for W10882923) Job Cmpltd

Paul H.

MVWB835DW1 maytag washer , Replace user interface,and control board,running a diagnostics test pass all good ; Job Cmpltd,

Paul H.

MFI2569VEQ2 whirlpool refrigerator Valve chatter and no ice, low pressure at filter, cycled valve a couple of times, no change, bypassed filter, pressure good, no more chatter, ice production should return to normal; Job Cmpltd

Corina B.

MEDB755DW2 MAYTAG DRYER CC that the clothes are coming out wet and there is no lint on the screen. customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube. Turned unit on checked the vent outside, no air flow. The temp on the unit was on low heat. Optest ok. ; Job Cmpltd MVWB765FW0 MAYTAG WASHER CC that it's not washing properly. Ran a normal load and a drain and spin with 6-8 bath towels. Working as designed. Optest ok; Job Cmpltd

Brian B.

WHIRLPOOL REFRIGERATOR ED5SHAXML10 Replaced temp control. Set controls, op test ok.; Job Cmpltd,

Robert A.

WHIRLPOOL REFRIGERATOR WRX735SDHV00 Cc temps not consistent with setting, water disp not dist set amount of water consistantChecked temps, 37at top of ff 34at bottom, Ran diagnostics, all tested good, door seals, good, air flow in back of cabinet blocked by product, moved product for good airflow, talked w/cust about water pressure change can change the amount of water dispensed, cust to watchOp test ok; Job Cmpltd,

Paul H.

MVWX655DW0 maytag washer They were 2 errors code on too much soap and un level clear then both,run diagnostics test,no good is not shifting it has a bad hub ; ordrng 1 W10528947 (hub)

Jeff M.

AEQ6700FS0 frigidaire dryer The unit is not heating I tested all the fuses they tested good I tested the heating element it is open. EST only cust needs to think on it ; ordrng 1 131553900 (heater-housing assy)

Corina B.

MRT311FFFH00 MAYTAG REFRIGERATOR CC that the door squeaks. Removed door used Vaseline the door hinges. Optest ok. ; Job Cmpltd

Dan H.

ICI500XB00 IKEA COOK TOP Installed user interface, induction control board and harness, op test good ; Job Cmpltd

Tim G.

KDTM504EPA0 KITCHENAID DISHWASHER Complaint that the unit is leaking. Checked the unit and found the inlet valve to have froze (unit on a outside wall) and crack. Unit needs valve and the customer was given a estimate just in case the warranty won’t cover. Also the mod and set provided are not matching. Customer to contact whirlpool to get corrected. ; Job Cmpltd

Gail V.

KITCHENAID DISHWASHER KUDS30IXBL6 Replaced all 4 dishwasher rack wheels, support arm piece and bearing, and sump motor. Tested unit. All tested ok. ; Job Cmpltd,

Robert A.

WHIRLPOOL WALL OVEN WOD51EC7AB03 Cc moisture in doors between glass, Inspected seals, rubbed over with fingers, soft and sealing, ran diagnostics, no faults, unot working as designed; Job Cmpltd,

Corina B.

KSC23C8EYY02 WHIRLPOOL REFRIGERATOR CC that the unit is not cooling. Ff 50 fz 5. Ff evap is covered in ice. Steamed ff evap out. Replaced the ff evap thermistor from t/s. Replaced the wrong thermistor the first. Optest ok. ; used 1 W10902214 (THERMISTOR) from stock, Job Cmpltd

Tim G.

WDT720PADM3 WHIRLPOOL DISHWASHER Complaint that the unit isn’t filling with water and that the upper rack keeps falling. Found the float stuck in the up position causing the unit to not fill. Advised the customer to use no more than 2tbls of detergent. Installed upper rack wheels, op test good. ; Job Cmpltd

Eric M.

WFE515S0ES1 WHIRLPOOL RANGE Installed hinges and receivers, op test good ; Job Cmpltd

Macaulay G.

WHIRLPOOL REFRIGERATOR MFI2067AES Replaced start device. Tested and started ok. ; Job Cmpltd,

Brian B.

FRIGIDAIRE REFRIGERATOR FGHC2342LF3 Replaced solenoid and container. Tested unit. Cube solenoid still not energizing. Checked voltage on solenoid. 45 volts when paddle is pressed. Board was damaged when solenoid shorted out. Will also need main board replaced. Office to order part. Will r/s customer. Ship part to same as before attn: James.; ordrng 1 5304499075 (MAIN BOARD 14343), schdld next appmnt for 1/31 WED !,

Robert A.

WHIRLPOOL DRYER WGD4815EW2 Found valve not opening, checked coil, ng needs coil; ordrng 1 WPW10328463 (COIL), schdld next appmnt for 1/31 WED !,

Paul H.

JFC2290VEM8 jennaire refrigerator IM heater has failed, IM needs replaced, replaced t/s, cycled and filled, op test ok.; used 1 W10884390 (ICE MAKER ASSY) from stock

Paul H.

KSF26C6XYY04 kitchenaid refrigerator Call Techline spoke to Joel, SR# 7721116259, being reviewed by Whirlpool for non-repairable, will contact us or customer in 48-72 hours.

Paul H.

WTW8500DC1 whirlpool washer Checking for squeaking noise,there is water damage on gear case,ordering gear case ; ordrng 1 W10811956 (gearcase)

Jeff M.

GTWN2800DW ge washer Turn the washer on ran through the cycles I explain to the customer the noise it was making is the mode shifter. I explained this style washer has metal splines that locked together which makes this loud but not a bad thing.; Job Cmpltd

Jeff M.

JVM1540DN1WW ge microwave The Control panel is unresponsive after a few seconds it will display shorted channel. The unit needs a new panel ; ordrng 1 WB56X10824 (assy-cont pnl bq),

Macaulay G.

WHIRLPOOL WASHER MVWB880BW0 Replaced suspension rods in washer. Tested ok.; used 1 SHIPPING (SHIPPING AND HANDLING) from stock, Job Cmpltd,

Robert A.

WHIRLPOOL DRYER WGD4815EW2 Found valve not opening, checked coil, ng needs coil; ordrng 1 WPW10328463 (COIL), schdld next appmnt for 1/31 WED !,

Robert A.

WHIRLPOOL DRYER FAQE7001LW0 Ran diognastics e5b heater fault. E25 control ntc open circuitOhmed heater, open, checked control found shorted, see pic needs heater asm and controlVenting to outside should be checked/cleanedCust Has a foil accordian style vent hose attached to dryer (see pic). Explained the fire hazard associated with this type of vent hose and advised cust to replace with a semi­rigid metal hose to prevent fire hazard.Please quote; ordrng 1 137032600 (LIMIT20.33) and 1 137070890 (CONTROL172.75) and 1 137114000 (ELEMENT163.48) and 1 3204267 (TSTAT50.54), used 1 SHIPPING (SHIPPING AND HANDLING) from stock, schdld next appmnt for 1/31 WED ! [***],

Robert A.

WHIRLPOOL DRYER WED4900XW0 , Ran unit, found unit not heating, checked vent, clogged, cut off open, jumped out unit heating, replaced, op test okVenting needs cleaned, clogged in wallDo not use until vent is cleaned; used 1 279816 (CUTOFF41.15) from stock, Job Cmpltd,

Tim G.

KSSS42QDX04 KITCHENAID REFRIGERATOR Complaint that the unit doesn’t make ice. Checked ice maker and found to run when jumping T-H. Let unit cycle and found the valve to energize but not let any water in due to being blocked. Unit needs valve ; ordrng 1 W10853654 (valve-inlt), schdld next appmnt for 1/31 WED

Tim G.

GBD307PDS6 WHIRLPOOL RANGE Installed new control, op test ng. Checked and found now not to have a display from the LCD screen. Tech pulled main control and found many weak and compromised soldering joints that when pulling connections to replace the UI something now is causing the main control to not come on.

Dan H.

LFBD2409LW0B FRIGIDAIRE DISHWASHER Installed new door seals, op test good ; Job Cmpltd

Robert A.

WHIRLPOOL WASHER LSN1000LW0 Found coupler broken, spun trans by hand, good, replaced coupler, ran unit, op test ok; used 1 285753AXXX (XXXCOUPLINGXXXDONOTRESTOCK) from stock, Job Cmpltd,

Macaulay G.

FRIGIDAIRE STACK W/D FLEB8200FS1 Found vent disconnected. Pulled stack unit out and reconnected and taped vent. Ran test cycle. No leaks. Op test ok.;

Corina B.

MGR5775QDB MAYTAG RANGE CC that the oven takes to long to heat. Heated oven to 350. Advised cust to calibrate the temp is on page 15 in owners manual. Showed how to calibrate the unit. When gas turns off there is a popping noise. Removed the panel. Turned the oven on with panel off, popping noise went away. Readjusted the panel. Ignitor 3.5 amps. Called tl Rick advised me that the popping sound is normal. Optest ok; Job Cmpltd

Macaulay G.

AMANA RANGE AGR6603SFS0 Replaced cooktop. All functions are normal.; Job Cmpltd, s

Paul H.

KUDS01FLBL6 kitchenaid dishwasher Replace heater element ,running diagnostics test ,is all good,checking the heater,all good ; Job Cmpltd,

Jeff M.

WTW5000DW1 whirlpool washer Installed new part unit op tested good ; Job Cmpltd

Jeff M.

MVWX655DW1 maytag washer The unit was making a grinding sound I installed shims to the pulley shield op tested good ; Job Cmpltd

Jeff M.

WFW9400SW04 whirlpool washer There is not loud noise come from the unit. Cust complaint is the machine is leaking I found thebelllow ripped; ordrng 1 WP8182119 (BELLOW),

Macaulay G.

WHIRLPOOL RANGE KSGG700ESS1 Tested oven to 350, not igniting. Attached new ground wire from burner to chassis and tightened all screws. This did not repair issue. Found spark igniter was not igniting at burner. Adjusted igniter. Tested. ; Job Cmpltd,

Dan H.

MEDX6STBW1 MAYTAG DRYER Customer complaint that unit is not starting, found start button had fallen off of mounts on console, no damage to mounts, remounted start button, unit started, unit heated, op test good ; Job Cmpltd

Macaulay G.

MAYTAG DRYER MED6000AW0 Replaced inner door panel. Door closes and opens properly now.; Job Cmpltd,

Dan H.

MFX2570AEB3 MAYTAG REFRIGERATOR Customer complaint that unit is not making ice and of ice build up on freezer section floor, cycled ice maker, ice maker cycled but never filled, fill valve is working, unit needs new ice maker, found ice buildup common with evaporator drain tube clog, unit has duck bill style drain tube, unit needs new ptrap style drain tube and ice cleared, cleared ice, installed new drain tube and ice maker, op test good ; used 1 W10619951 (TUBE-DRAIN), and 1 W10882923 (ICE MAKER ASSY) from stock, Job Cmpltd