Service History 305 - Fred's Appliance

We serviced a

MAYTAG WASHER

Model MVW7232HC0

Near Painesville, OH 44077

Jason N

Job Details: 04/07/2022

"Installed gearcase and rotor. Ran auto test, no abnormal sounds heard. Op test good."

We serviced a

WHIRLPOOL RANGE

Model WFE505W0HW5

Near Rocky River, OH 44116

Angel

Job Details: 04/07/2022

Cc that unit is still not baking as should. Took unit out to check power and unit has 210vac its a older building. Calked BJ and stated it should work as should but unit can take longer to get to temperature because of voltage. So i put unit to preheat to 350* with a metal cookie sheet again waited 15mins after preheat checked temperatures and were at 360* to 362* i called whirlpool techline and spoke with Rich explained issue to him and stated that all the test that i did were good.

We serviced a

WHIRLPOOL DRYER

Model WED8540FW2

Near Painesville, OH 44077

Dan H

Job Details: 04/07/2022

"Installed new steam valve, op test good"

We serviced a

WHIRLPOOL DRYER

Model WED8127LC1

Near Jefferson, OH 44047

Dan H

Job Details: 04/07/2022

"Installed new control, op test no good , unit needs new motor ; ordrng 1 W11549461 (Motor)"

We serviced a

MAYTAG REFRIGERATOR

Model MSD2574VEW10

Near Cleveland, OH 44143

Manny

Job Details: 04/07/2022

"Replaced ice maker, ran harvest test, opt test ok"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS00

Near Gates Mills, OH 44040

Manny

Job Details: 04/07/2022

"Cc unit not working, unit was off, customer had breaker off, unit starts compressor running normal good frost pattern on evap, inverter board has a static noise, voltage from inverter board to control is fluctuating, unit will need inverter board, main board and electronic control,; ordrng 1 W10807590 (cntrl-elec) and 1 WPW10453401 (elect control board) and 1 WPW10154805 (invrtr-box), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

MAYTAG DRYER

Model MEDC465HW

Near Conneaut, OH 44030

Dan H

Job Details: 04/07/2022

"Customer complaint that unit is not starting, confirmed, found only 120vac coming into dryer from supply, advised customer that they need an electrician to correct power supply"

We serviced a

ELECTROLUX DISHWASHER

Model EIDW6305GS1

Near Chagrin Falls, OH 44022

Manny

Job Details: 04/07/2022

"Cc error code 05 , verify and unit displaying error 05, per tech sheet control not detected fan speed, control needs replacement, control is discontinued. Cant continue with t the repair since control is discontinued.; ordrng 1 154695801 (Electronic control), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model DUL300XTLT0

Near Cleveland, OH 44105

Manny

Job Details: 04/07/2022

"Cc unit not working, unit has 2 lights flashing, turned off power and turned on lights are still flashing, removed console, only getting 0.2v to console, unit will need a console and main control, but parts are showing discontinued.; ordrng 1 8528874 (sub 8564542) and 1 8534836 (Console assy), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Painesville, OH 44077

Jason N

Job Details: 04/07/2022

"Cc unit stopped mid cycle, did not drain out. Ran diagnostics, found code f9e1 for long drain and f8e6 for water hazard. Ran manual drain pump test several times. Drain pump is activating. Ran up auto test, all functions passed. Ran quick wash test w/ max fill enabled. Unit stopped cycling during rinse and spin. Checked power from main control to pump, pump is not receiving 120v. Checked continuity through wire harness, harness reading open. Checked wire harness for breaks, found pushing on upper portion of harness activated drain pump. Harness has a wire break and will need replaced. Customer is calling WP/Maytag to see if they will pick up repair cost. ; ordrng 1 W11568984 (Main harness)"

We serviced a

FRIGIDAIRE RANGE

Model FPGF3077QFC

Near Ashtabula, OH 44004

Dan H

Job Details: 04/07/2022

"Customer complaint that oven is not heating, confirmed, found igniter weak and heat shield warped and touching igniter, unit needs new igniter and heat shield; ordrng 1 316489403 (Igniter) and 1 316602002 (Heat shield), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

GE WASHER

Model GTWN5450D0WW

Near Geneva, OH 44041

Dan H

Job Details: 04/07/2022

"Customer complaint of error 6 and unit is not agitating, diagnostic led on motor inverter board is out, found part of transmission that links with pulley cracked in 3 pieces, unit needs new mode shifter and motor, customer does not want repair; ordrng 1 WH38X10019 (Mode shifter) and 1 WH20X10094 (Motor), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Elyria, OH 44035

Marie V

Job Details: 04/07/2022

Cc that unit is not draining. Confirmed. Found plug at the end of drain hose entering drain under sink. Removed and drained water out. Op test ok

We serviced a

GE RANGE

Model PB950SF2SS

Near Eastlake, OH 44095

Corina B

Job Details: 04/07/2022

Replaced the bake element. Opt test ok ; used 1 SHIPPING (shipping and handling) from stock

We serviced a

KENMORE REFRIGERATOR

Model 596.76603601

Near North Ridgeville, OH 44039

Gabriel P

Job Details: 04/07/2022

found compressor with 9.88 amp and shutting off need compressor customer will not fix also could not find compressor on look up parts notice alot of other parts discontinued

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near Bay Village, OH 44140

Angel

Job Details: 04/07/2022

Cc that unit will not turn on after one of the hoses blew and sprayed water all around the control. Verified and unit will not turn on removed console to verify and checked power to the main control and had 120vac but the led was off. Unit will need main control replaced. Ordering part.; ordrng 1 W11498796 (Control)

We serviced a

MAYTAG WASHER

Model MVWC415EW1

Near Madison, OH 44057

Dan H

Job Details: 04/07/2022

"Cleared water, installed new drain pump, op test good"

We serviced a

AMANA WASHER

Model NTW4516FW1

Near Madison, OH 44057

Jason N

Job Details: 04/06/2022

"Cc unit not filling or starting cycle.Ran diagnostics, found code f5e1, for lid lock failure. Replaced lid lock assembly using truck stock. Ran manual lid lock test. Op test no good. Lid lock still flashing and will not lock. Unit needs main control. ; ordrng 1 W11124710 (Main control)"

We serviced a

MAYTAG DRYER

Model MED9600SQ0

Near Elyria, OH 44035

Angel

Job Details: 04/06/2022

Cc that unit will not start. Tried to start and would not start checked power and was good left unplugged for 30sec to try reset unit and plugged back in and unit started working as should. Let run for a while turned it off and on and was functioning as should. Opt test ok.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Rock Creek, OH 44084

Brian M

Job Details: 04/06/2022

Cc unit still leaking showed pictures Ran several test could not get unit to leak Bezel broken For return visit customer to have unit loaded and running prior to appointment to see if we can catch it leaking ; ordrng 1 W11550898 (Bezel)

We serviced a

GE WASHER

Model GTW465ASN1WW

Near Orwell, OH 44076

Brian M

Job Details: 04/06/2022

Cc water levels low Found shut off valves not open all the way so water entering at slow rate

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Parma, OH 44130

Gabriel P

Job Details: 04/06/2022

"Icemaker making ice intermittently,ordering icemaker ; ordrng 1 W11546935 (Icemaker)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM00

Near Lorain, OH 44052

Angel

Job Details: 04/06/2022

Cc that unit is leaking from the front. Verified and found big sheet of ice on bottom of freezer. Explained to customer issue is that the drain tube gets clogged up and than when it goes into a defrost the water has nowhere to go and comes forward. Steamed out all ice cleared out drain tube which was full of mold and rust. Put back together. Opt test ok.

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS5. NO

Near Brecksville, OH 44141

David R

Job Details: 04/06/2022

"Cc unit shutting on by itself mid cycle, lights on display will go blank and unit not finish cycle, mentioned small leak on floor. Found leak coming from vent assembly. Ran express wash almost 30 mins, unit staying on not turning off. Advised fixing leak first, could also be letting steam come up through vent gap and cause UI or control malfunctioning. Customer paid SVC only. Do not order parts. ; ordrng 1 WPW10469574 (Vent assembly) and 1 WPW10195032 (Deflector, vent), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Cleveland, OH 44109

Gabriel P

Job Details: 04/06/2022

Bad drain hose installation explain customer what to do operation test ok

We serviced a

MAYTAG DRYER

Model MEDC200XW3

Near Cleveland, OH 44105

Gabriel P

Job Details: 04/06/2022

"Found proper voltage from L2 to N and L1 to N but 000 voltage from l2 to l1 need and electrician,opt test ok"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC0

Near Lorain, OH 44052

Angel

Job Details: 04/06/2022

Cc that lid doesnt close properly it keeps pushing up once you close it. Verified and unit will need hinges replaced every time you close lid it forces back up leaving a gap between cabinet and lid. Ordering springs.; ordrng 1 W11551376 (Right hinge) and 1 W11551369 (Left hinge)

We serviced a

WHIRLPOOL DRYER

Model WGD5010LW0

Near Independence, OH 44131

David R

Job Details: 04/06/2022

"Replaced coil and sensor. Unit is heating, no air flow. Found clog of lint towards end of vent. Cleared. Tested. Unit heating and cycling. Op Test Ok test ok."

We serviced a

FRIGIDAIRE REFRIGERATOR

Model LFSS2312TF4

Near Mentor, OH 44060

Dan H

Job Details: 04/06/2022

"Installed new control, console, and air damper, op test good"

We serviced a

FRIGIDAIRE DISHWASHER

Model FGID2474QF3B

Near Euclid, OH 44117

Jason N

Job Details: 04/06/2022

Installed pressure switch. Ran wash test then cancel drain. Unit filled up with water to proper level and unit drained out completely and idled. Op test good.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Highland Heights, OH 44143

Corina B

Job Details: 04/06/2022

Replaced the control. Ran a calibration. Started a rinse and spin. Opt test ok. Brought core back for return.

We serviced a

WHIRLPOOL RANGE

Model WFE550S0HZ1

Near Richmond Heights, OH 44143

Jason N

Job Details: 04/06/2022

"Cc unit LF element not workingCustomer states the LF element stopped working and he says a loose wire burnt off the terminal. Checked LF element, confirmed orange wire melted and burnt off LF element. Unit need LF element. Customer is calling WP back to ensure they cover the entire repair. ; ordrng 1 W10823727 (Element)"

We serviced a

MAYTAG WASHER

Model MVWB765FC3

Near Cleveland, OH 44135

Manny

Job Details: 04/06/2022

"Cc only one cycle works, ran diagnostics found error code F2E1 for stuck key. Ran 3 different cycles and all working. Unit is working as designed. Explain to customer that she needs to wait at least 1 minute for the water to start coming in after she pressed the start button. And that the unit will start sensing basket will spin then stop and spin again then will start filling at the same time that is spinning slowly and sensing. Opt test ok"

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Orwell, OH 44076

Brian M

Job Details: 04/06/2022

Cc of something rattling when hooking up Found 2 screws in bottom pan Customer also complaint of running noise Unit seems to be operating at normal sounds other than a slight vibration but can not determine location Removed all panels and tightened every screw OP Test Ok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS342FIAM02

Near Shaker Heights, OH 44122

Corina B

Job Details: 04/06/2022

CC that the unit is leaking. Confirmed. Found a piece of paper covering the drain hole. Removed the paper and cleared the drain hole. Opt test ok

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Pepper Pike, OH 44124

Corina B

Job Details: 04/06/2022

CC that the spin cycle does not work on rugs or heavy loads. Ran diag no codes. Ran a calibration. Started a rinse cycle with towels. Clothes came out damp. Advised cust 6-8 bath towels equals a full load. Opt test ok

We serviced a

GE OTR MICROWAVE

Model PVM921SSK4SS

Near Chagrin Falls, OH 44023

Brian M

Job Details: 04/06/2022

"Cc unit is loud and not heating Found issue with magnetron and transformer ; ordrng 1 WB27X10910 (trans h.v.) and 1 WB27X11079 (magnetron), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

AMANA DISHWASHER

Model ADB1400AGS3

Near Cleveland, OH 44113

Gabriel P

Job Details: 04/06/2022

Found error code f4e3 motor failure need pump motor ; ordrng 1 W10888591 (Pump)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Independence, OH 44131

David R

Job Details: 04/06/2022

"Customer said they didnt receive part. Replaced drain pump from t/s. Found broken glass, removed all. Ran unit, draining good. Op Test Ok.; used 1 W10876537 (PUMP-DRAIN) from stock"

We serviced a

MAYTAG WASHER

Model MVW6230RHW2

Near Westlake, OH 44145

Manny

Job Details: 04/06/2022

"Replaced suspension, opt test ok."

We serviced a

MAYTAG WASHER

Model MVWB765FC3

Near Cleveland, OH 44111

Marie V

Job Details: 04/06/2022

"Cc that the unit makes a loud noise while spinning. Confirmed. Found oil at the bottom of unit. Ran diag found error code F9E2 Water Ring Detected, Pump Drive System Problem F2e1 ui stuck button. Ordering pump too. Also office will contact once they have eta on the part; ordrng 1 W11393685 (Gearcase) and 1 W10734521 (Slider) and 1 W11550891 (Agitator) and 1 W10876600 (Drain pump)"

We serviced a

WHIRLPOOL RANGE

Model WFC310S0AW0

Near Lakewood, OH 44107

Marie V

Job Details: 04/06/2022

"Cc that he wants to know why another tech from somewhere else told him that is a fire hazard. Verify unit, unit is on a garage, do not have a outlet to turn unit on. Removed back Basel and inspected wires, found some wires that splice , from burner to switch. Called BJ. Sent pic, they are good. The only thing I was able to find was a burner that is open. Is shorted. Left estimate for cust.; ordrng 1 WPW10259865 (Burner), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Chagrin Falls, OH 44022

Corina B

Job Details: 04/06/2022

"Cust showed pop, sent pic. CC that the u it will blink and not start. Ran diag 8-4 float switch, 10-2 vent wax motor. Did find water in the overfill. Cleared water. Checked the valve and connections, good. Cascade detergent is being used. Opt test ok."

We serviced a

WHIRLPOOL DRYER

Model VED6505GW0

Near Cleveland, OH 44108

Manny

Job Details: 04/06/2022

"Cc unit not heating, checked for incoming power and good voltage at terminal block, ran cycle unit is not heating , removed back cover and found wires disconnected from thermal cutoff, reconnected wires and ran cycle good heat, opt test ok"

We serviced a

KENMORE DRYER

Model 110.87872603

Near Mentor, OH 44060

Dan H

Job Details: 04/06/2022

"Customer complaint that unit is not starting, confirmed found thermal fuse open, customer did install new rigid metal vent, vent is clear, unit needs new operating thermostat and thermal fuse ; ordrng 1 280148 (Tstat) and 1 WP3392519 (Thermal fuse), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

MAYTAG DISHWASHER

Model MDB8959SBS3

Near Rocky River, OH 44116

Marie V

Job Details: 04/06/2022

"Cc that the unit does not works, that it shows control lock but nothing happens.confirmed tried to unlock UI. Not good. Removed panel and found harness darkened. Unit will need new Ui.; ordrng 1 WPW10475780 (Ui)"

We serviced a

AMANA RANGE

Model AGR5330BAS3

Near Euclid, OH 44119

Jason N

Job Details: 04/06/2022

"Cc unit oven not heating properly and cooktop burners dont light correctlyCustomer stated when using the oven to bake, baking took all day and nothing cooked right. She was states the burners dont light correctly and she had to use a lighter to light them. Customer was using the LR burner she was using one day and the hamburgers she was cooking exploded from the pot. Found customer has foil surrounding all burners, burner caps not sitting correctly on burner heads, and grease buildup on burner head/cap surfaces. Removed foil, cleaned up caps and burner heads and reseated caps. Tested all burners, all sparking and igniting properly at this time. Ran bake test to 350 degrees, good ignitor glow and flame. Let cycle 4 times, good ignition and flame each time. Called wp techline, Rich, documented for use and care issue at this point. No issues found with unit."

We serviced a

GE REFRIGERATOR

Model PFSF6PKXABB

Near Painesville, OH 44077

Dan H

Job Details: 04/06/2022

"Customer complaint that unit is making a buzzing noise, evaporator fan is running, compressor and condenser fan are running, fresh food section temperature at 40 degrees, freezer section temperature at 0 degrees, no unusual noises heard, unable to duplicate the problem, unit is operating as designed"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Painesville, OH 44077

Dan H

Job Details: 04/06/2022

"Customer complaint that unit is not filling with water, ran diagnostics no error codes found, started normal wash cycle, washer did not fill, wash plate barely moved then unit went to wash cycle complete, found slider broken, unit needs new slider, installed new slider, op test good ; used 1 W10734521 (SLIDER) from stock"

We serviced a

FRIGIDAIRE DISHWASHER

Model FDSH450LAF3A

Near Euclid, OH 44123

Jason N

Job Details: 04/06/2022

"Cc unit not powering on.Checked power at j-box connectors. Found Neutral wire and wire nut melted and burnt due to loose connection. Removed power from unit. Repaired wire and installed new wire nut. Checked Hot connection for proper terminal tension. Turned power back on to unit, unit powered up properly. Op test good."

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near North Olmsted, OH 44070

Angel

Job Details: 04/06/2022

Cc that unit is leaving her clothes wet. I asked customer if clothes were dripping and said no but they feel wet explained to her that they will feel wet depending on what spin option she has it on. Ran diagnostics and no error codes did a manual spin and was good. Asked customer for some clothes to do a rinse/spin and see if i can duplicate issue went through cycle and unit is spinning out the clothes as should i had customer remove clothes so she can feel for herself and it was spun out perfectly. So i asked her what cycle does she choose to wash her clothes and said regular and i checked the spin option and had it at slow explained to her how to select the spin option so she can check the spin before starting unit so she can have her clothes properly spun out. Can not find issue with unit. Opt test ok.

We serviced a

WHIRLPOOL WASHER

Model WTW4950HW1

Near Solon, OH 44139

Corina B

Job Details: 04/06/2022

"CC that the unit is dead. Confirmed. Checked the outlet, good. Checked the power at the control 120 volts, led light not flashing. Unplugged the shifter light turned on. Will need a new shifter. Ran a calibration. Started a cycle. Opt test ok ; used 1 WPW10006355 (ACTUATOR) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Lakewood, OH 44107

Gabriel P

Job Details: 04/06/2022

Found error code f4e3 motor failure also took pictures of pop it looks like is under one year ordering pump ; ordrng 1 W11025157 (Pump)

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near Cleveland, OH 44103

Manny

Job Details: 04/06/2022

"Cc unit gets water but it doesnt advance in cycle stated that the unit is rocking too. Ran diagnostics and found error code F8E1 for long fill no fill, cleared code and ran test cycle, noticed water coming from underneath, tilted unit back and water is coming from the back, noticed drain hose disconnected from the unit, reconnected hose and ran test cycle and unit is filling and washing properly, leveled unit opt test ok"

We serviced a

MAYTAG DRYER

Model MEDB765FW0

Near Euclid, OH 44123

Jason N

Job Details: 04/06/2022

"Cc unit not drying properly, stops too soonRan diagnostics, all functions passed, good heat. Checked airflow through venting outlet. Airflow is ok. Checked thermistor resistance, good at 10.7k ohms. Moisture test good. Set dryness level to 30% more - level 4. Advised customer to ensure loads are large enough to contact moisture sensor, or alternately use timed dry for smaller loads. Also advised customer to replace portion of foil style venting as this can be considered a fire hazard."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW02

Near Cleveland, OH 44119

Jason N

Job Details: 04/06/2022

"Cc unit freezing product in ff sectionFound ff temperature in upper 20s, freezer temperature reading 12-15 degrees. Pulled evaporator cover, found ice ball on capillary tube, no frost on coils. Unit has refrigerant leak, will need sealed system repair. Ordering evaporator and compressor.; ordrng 1 W10836706 (Evaporator) and 1 W11092625 (Compressor) and 1 WPW10143759 (Filter drier)"

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Mogadore, OH 44260

Brian M

Job Details: 04/06/2022

Cc unit not powering onVerified power to unit and at Control ui not responding Unplugged power for 30 sec and plugged back in Ui is now functioning Advised to watch

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Independence, OH 44131

David R

Job Details: 04/06/2022

"Replaced lint grill, sensors and housing assembly. Tested. Good. Op Test Ok"

We serviced a

FRIGIDAIRE DRYER

Model FAQE7001LW0

Near North Olmsted, OH 44070

Angel

Job Details: 04/06/2022

"Cc that unit was not heating and just starts when you close the door. Verified and unit is heating its just that unit automatically starts once you close the door. Called BJ to see what he thought about issue i got unit into diagnostics and found E11 lost communication looks like the relay on board is stuck closed. Unit will need control board replaced. Checked part and its on back order. Gave estimate to customer and they stated they will be looking for a new unit. Charged service call.; ordrng 1 137070890NH (Control), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

AMANA REFRIGERATOR

Model ABB1924BRB00

Near Painesville, OH 44077

Dan H

Job Details: 04/06/2022

"Customer complaint that unit is tripping breaker, unit is currently running, fresh food section temperature at 40 degrees, freezer section temperature at 2 degrees, compressor and condenser fan are running, evaporator fan is running, turned defrost heater on, air damper is working, breaker did not trip, unable to duplicate the problem, unit is operating as designed"

We serviced a

WHIRLPOOL OTR MICROWAVE

Model UMV1160CS9

Near Rocky River, OH 44116

Marie V

Job Details: 04/06/2022

"Cc that the unit does not powers on. Plugged in unit. Lights comes on. Notice unit looks Like it was dropped. Cabinet inside, door, all dented. Took pics. Called tech line spoke with drew. Dropped appliance are not covered by manufacture warranty. File number.; ordrng 1 W11256458 (Case) and 1 W11302942 (Control panel) and 1 W11282731 (Door) and 1 W11249315 (Vent)"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Cleveland, OH 44110

Manny

Job Details: 04/06/2022

"Cc oven not lighting, stated that they just got the unit, I asked for pop before touching the unit just in case and ran entitlements and unit is out of warranty already. Customer call wpl while I was there and wpl rep said unit is just out of warranty but they gave concession W12bqn1apl1, replaced igniter, opt test ok used T/S 12400035; used 1 12400035 (IGNITER) from stock"

We serviced a

ROPER REFRIGERATOR

Model RT18AKXKQ08

Near Ashtabula, OH 44004

Dan H

Job Details: 04/06/2022

"Customer complaint that unit is not cooling, found evaporator frozen solid, defrost timer motor is not running, timer motor is connected to terminal 3(white wire), defrost heater is working, unit needs new defrost timer; ordrng 1 W10822278 (Def tim)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Fairview Park, OH 44126

Marie V

Job Details: 04/06/2022

"Took POP. Cc that the door is not closing properly and it starts to get ice (frost) inside freezer. Confirmed found that rails had too much grease and it freezes not allowing door to close properly. Also explain cust to open the door and grab the middle of the handle, the rails can jump a teeth on one side making the door crooked and not close properly, also showed cust how to reset them. Door is closing good now. Op test ok"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near North Royalton, OH 44133

Marie V

Job Details: 04/06/2022

"Cc that the unit stopped cooling. Confirmed. Took temps fresh food 37* and freezer 30*. Took evaporator cover off , no leaks at the evaporator. Verify the back, compressor hot to the touch. Put gages in and found pressure of 0 on low side and 150 on high side. Added nitrogen 145psi, it took about 5 min before I could find the leak and it steamed leaking at the cap tube going to freezer evaporator inside cabinet, you can see the die coming out.. Called whirlpool tech line spoke with Steve file number. Unit cant be repair."

We serviced a

KENMORE RANGE

Model 790.75993101

Near Cleveland, OH 44119

Jason N

Job Details: 04/06/2022

"Cc unit oven not heating upRan bake test, ignitor is not glowing, good power in. Ignitor is burnt out, will need replaced. Tried contacting landlord twice with estimate for repair, went to vm. Office to contact landlord with repair estimate and reschedule date if approved. ; used 1 12400035 (IGNITER) from stock"

We serviced a

GE DRYER

Model DBSR453EB0WW

Near Streetsboro, OH 44241

Brian M

Job Details: 04/06/2022

"Cc of noise Found front bearing to be damaged needs bearing kit ; ordrng 1 WE49X20697 (dryer bearing repair), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Streetsboro, OH 44241

Brian M

Job Details: 04/06/2022

Cc unit not spinning Suspect tub hub but cant get washplate off ; ordrng 1 W10902814 (washplate) and 1 W10528947 (drive hub kit)

We serviced a

MAYTAG WASHER

Model MVWP575GW0

Near Lakewood, OH 44107

Gabriel P

Job Details: 04/06/2022

Confirm cold water was going in after diagnosing issue with senior tech bj we found wrong connector plug in correct issue opt test test ok

We serviced a

MAYTAG WASHER

Model MVWB865GW0

Near Valley View, OH 44125

David R

Job Details: 04/06/2022

"Replaced latch. Ran test 51/52. Good. Ram rapid wash, good. Unit locking correctly. Op Test Ok"

We serviced a

MAYTAG DRYER

Model MEDX655DW0

Near Westlake, OH 44145

Angel

Job Details: 04/06/2022

"Cc that unit will start and work fine and mid cycle it will stop. Than she would have to wait and restart it to work. I tested the unit and it starts up perfectly and heats. Took apart unit to make sure harness on motor was connected properly and it was. Checked vent and unit has a 4 on back of unit but reduced to 3 vent towards the outside of home explained to customer the issue with that and that they will have to fix that vent for proper venting. Unit will need drive motor replaced which its covered under the 10 year limited warranty. Gave customer estimate and stated she will try to find a new unit. Charged service call.; ordrng 1 WP694089 (Blower wheel) and 1 279827 (Motor), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW1

Near Ashtabula, OH 44004

Dan H

Job Details: 04/06/2022

"Customer complaint that agitation cycle is not working, ran diagnostics found f5e1(lid switch fault), f0e5(off balance), and f7e7(motor unable to reach target rpm) error codes, ran manual test cycle, lid locks and unlocks, unit shifts from agitate to spin and back, found agitator stripped, unit needs new agitator ; ordrng 1 W10752283 (Agitator), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

AMANA REFRIGERATOR

Model AFD2535DEW

Near Mayfield Heights, OH 44124

Corina B

Job Details: 04/06/2022

CC that there is water leaking. Confirmed. Found the solenoid leaking. Replaced the valve from surplus t/s. Opt test ok ; used 1 WP67005154 (Valve) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Lakewood, OH 44107

Gabriel P

Job Details: 04/06/2022

"Found unit in flood mode pump staying on hold cancel and still comes on waited 7 minutes still on unplugged couple times stills stay on also blow threw the pressure hose is clear check drain hose install is good will need control ; ordrng 1 W11116590 (Control), used 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED49STBW1

Near Aurora, OH 44202

Brian M

Job Details: 04/06/2022

Upon inspection I found that the power cord and terminal block are damaged Unit symptoms are properly caused by l1 and neutral touching Unit is unplugged and is not safe to use until repair is done ; ordrng 1 279318 (terminal) and 1 279320 (terminal block) and 1 PT600L (cord-power)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Parma Heights, OH 44130

David R

Job Details: 04/06/2022

"Cc unit is doing the same thing as previous, not cooling in FF properly, found ice building back up on FF evap. Found service pointer. Service pointer says replace service kit and with new fan and thermistor. Fan replaced last November, 1 year warranty still. Ordering service kit and evap fan.; ordrng 1 W11457241 (Service kit) and 1 W11087438 (Evap fan with harness), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL RANGE

Model WEE745H0FS2

Near Parma, OH 44134

David R

Job Details: 04/06/2022

"Replaced power cord and harness, good. Tested bake, preheat good. Op Test Ok."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Highland Heights, OH 44143

Jason N

Job Details: 04/06/2022

Cc unit door not aligned.Leveled doors using RH door jack bolt. Doors level. Op test good.

We serviced a

UNKNOWN RANGE

Model UXB1170KYS0

Near Columbia Station, OH 44028

Marie V

Job Details: 04/06/2022

Took pOP. C that the unit is not pulling the air out that they can smell the spices of their food all over the home. Turned on unit. Both fans are running. Used a paper towels and set close to the vent and it pulled it. Verify that in all speeds. Works good. Told cust unit is working as designed at this point.

We serviced a

WHIRLPOOL REFRIGERATOR

Model GD25DFXFN00

Near Strongsville, OH 44136

David R

Job Details: 04/06/2022

Not cooling again. Found start device on unit is broken and coming apart. Replaced from t/s. Give 24 hours to cool. Op Test Ok test ok. ; used 1 8201786 (STARTER) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM00

Near Rocky River, OH 44116

Gabriel P

Job Details: 04/06/2022

"Customer was concern about compressor noise, I heard it is normal check frost pattern on evaporator and it was perfect check to make sure defrost working confirm it is unit working as design"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Geneva, OH 44041

Dan H

Job Details: 04/06/2022

"Customer complaint that unit is not making enough ice for customer, freezer section temperature at-2 degrees, fresh food section temperature at 39 degrees, ice in lower ice maker bin, ice in upper ice maker bin, upper ice maker cycles and fills, lower ice maker cycles and fills, good frost pattern on evaporator, evaporator fan and air damper are working, ice level sensor is working, ice bin fan is working, no ice maker error codes found, ice maker thermistor is slightly out of range, installed new upper ice maker , op test good ; used 1 W11483245 (Ice maker) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204ESS1

Near Gates Mills, OH 44040

Corina B

Job Details: 04/06/2022

"CC that the unit is not washing. Confirmed. Ran diag 6-4 float switch open. Unit filled properly. Checked the pump and motor, 120 volts. Will need a pump and motor. ; ordrng 1 WPW10605058 (Pump and motor) and 1 WPW10078215 (Retainer), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Maple Heights, OH 44137

Manny

Job Details: 04/06/2022

Replaced heater

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JS1

Near Cleveland, OH 44104

Manny

Job Details: 04/06/2022

"Cc unit caught on fire and a lot of sparks and smoke, they want the unit replaced they dont feel safe with us just repairing the unit, stated that this was the first time they use the oven and this happened, they want the unit replaced bottom line, called wpl tech line spoke to Andrew, documented issues, called safety and spoke to Laryssa she stated the the bake element needs to be replaced; ordrng 1 W11182108 (elmnt-bake)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF540CWHZ04

Near Painesville, OH 44077

Jason N

Job Details: 04/06/2022

Installed LH French door. Customer satisfied with appearance. Op test good.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model LGHX2636TFO

Near Aurora, OH 44202

Brian M

Job Details: 04/06/2022

Replaced motor OP Test Ok ; used 1 SHIPPING (shipping and handling) from stock

We serviced a

MAYTAG DRYER

Model MEDC200XW1

Near Madison, OH 44057

Dan H

Job Details: 04/06/2022

"Installed new timer, op test good"

We serviced a

GE RANGE

Model PGS950SEF2SS

Near Madison, OH 44057

Dan H

Job Details: 04/06/2022

"Customer complaint of gas smell, used gas leak detector on exposed gas lines, no gas smell noticed in ovens, under unit, in back of unit, or from burner heads and valves, unable to duplicate the problem , unit is operating as designed"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FGHB2868TF2

Near Perry, OH 44081

Jason N

Job Details: 04/06/2022

Installed ice box fan motor. Fan operation test good. Advised custom to allow several hours for ice production to resume. Op test good.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Avon, OH 44011

Angel

Job Details: 04/06/2022

Cc that unit has no power. Checked power at the outlet and had no power found that the breaker was tripped reseted breaker went to try the washer again and tripped again so i tested unit on another outlet and unit worked as should ran a calibration and auto test and passed explained to customer that they will need an electrician to verify the outlet or the breaker to see if its bad. But unit is working as designed. Opt test ok.

We serviced a

ELECTROLUX WASHER

Model EIFLS55IIW0

Near Chesterland, OH 44026

Corina B

Job Details: 04/06/2022

"CC that the unit is leaking. Confirmed. Found water leaking from the shell. Also, found the suspension rod broken. Will need the shell, gasket, basket, suspension rod, hose. Cust does not want to repair ; ordrng 1 5304491700 (Shock kit) and 1 5304491701 (Front shock) and 1 134642100 (Tub) and 1 134643000 (Front shell) and 1 137045000 (Basket) and 1 5304520351 (Oring) and 1 134639900 (Hose), used 1 SHIPPING (shipping and handling), and 1 1OVRSZ (oversized shipping) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Avon, OH 44011

Marie V

Job Details: 04/06/2022

No show. Called office spoke with mp; O-emld tckt

We serviced a

KITCHENAID MICROWAVE

Model KMBD104GSS01

Near Westlake, OH 44145

Gabriel P

Job Details: 04/06/2022

Call whirlpool tech line spoke to robert we found panel not install properly causing slight pressure to door they want me to correct my mistake and order gear track and gears just in case that do not fixes it .customer will contact us if is working if is still having same issue then we will come to install gears ; ordrng 1 W11201777 (Drawer gear) and 1 W11444621 (Gear assembly)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDEM00

Near North Ridgeville, OH 44039

David R

Job Details: 04/06/2022

"Replaced main control, UI and power supply board. Op Test Ok test ok."

We serviced a

MAYTAG DISHWASHER

Model MDB8951AWS

Near Lyndhurst, OH 44124

Brian M

Job Details: 04/06/2022

Cc that several screws are missing in door and door does not shut right Found that the upper screws going to panel are stripped and plastic is damaged Needs ui panel Panel is NLA ; ordrng 1 99003240 (Panel) and 1 99003394 (Ui)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Willowick, OH 44095

Dan H

Job Details: 04/05/2022

"Customer complaint that water remains inside dishwasher, no water found inside tub, ran diagnostics no error codes found, ran test cycle , unit filled , washed , drained and heater is working, unit is operating as designed , advised customer to run hot water in sink before starting and that plastics will not dry in dishwasher"

We serviced a

KITCHENAID REFRIGERATOR

Model KFCO22EVBL2

Near Chagrin Falls, OH 44022

Brian M

Job Details: 04/05/2022

"Cc same issue Damper randomly opening and closing and sticking Found issue to be damper control Customer owed refund on previous part.. use partial to pay for new part ; ordrng 1 WPW10594329 (control), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

MAYTAG DRYER

Model SDE305DAYW

Near Painesville, OH 44077

Joe O

Job Details: 04/05/2022

Installed blower. Tested. Op test ok

We serviced a

WHIRLPOOL DRYER

Model EGD4400WQ0

Near Eastlake, OH 44095

Dan H

Job Details: 04/05/2022

"Customer complaint that unit is not starting , confirmed, found door switch broken, jumped out, unit started, installed new door switch, op test good ; used 1 W10237959 (Door switch) from stock"

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