"Replaced both control and UI, ran steps 51/52. Good. Op test ok."

"Cc unit start button not workingCustomer states start button and a few other button have stopped working when pressed. Verified Start button, Cancel button, and Rinse only button not working. Unit needs console control. Customer not repairing at this time, estimate only.; ordrng 1 WPW10175348 (Console)"

"Cc unit not cooling in refrigerator section.Customer does not have pop, stated RaC sent us out under warranty. Advised customer we do not have information stating unit is under warranty, she would have to contact RaC or WP. Customer called RAC, manager stated he will call WP for a fresh dispatch. ; saved tckt"

"Cc unit not cooling in freezer. Customer showed pop. Found unit freezer only cool. Pulled evap cover. Found ice ball on cap tube. Unit has refrigerant leak, will need sealed system repair. Compressor not showing in stock at Marcone. Office to contact customer for next service date.; ordrng 1 W11407409 (Evaporator) and 1 W11480426 (Compressor) and 2 2174739 (Process tube)s"

The unit is in a continuous drain cycle. The pressure sensor failed ; ordrng 1 5304504077 (Sensor kit) and 1 Shipping

CC that the dishes are not drying. Confirmed. Ran diag no codes. Found no rinse aid being used. Ran a calibration. Heater turn on. Adjust to use rinse aid and to run the hot water in the sink. Opt test ok.

"CC that the washer sometimes works and then stops. Confirmed. Found the cold water barely going into the washer. Disconnected the waterline, good pressure coming out. Replaced the the water valve."

"CC that the door leaks. Confirmed. Found the unit leaning forward. Lowered the back feet. Started a cycle, no leaks. Opt test ok"

"Cc: steam function leakingFound when running stream unit leaks from door. Unit leaking with 2 items. Per owners manual, use 3-4 items. Customer stated she did not have a full load when unit leaked. Ran test cycle with 4 towels. Unit still leaking. Needs valve assembly; ordrng 1 W11267102 (valve)"

Cc bracket broke for drawer. Confirmed. Ordering bracket kit. ; ordrng 1 W10874836 (Bracket right)

"Customer complaint that control panel shut off for 3 days, No model/serial tag, ran diagnostics found f2e1(stuck key), unit needs new user interface, customer does not want repair ; ordrng 1 W10588751 (Ui), used 1 SHIPPING (shipping and handling) from stock"

"Cc unit beeping not heating all the way and turning off. Found igniter not drawing enough amps. Replaced from t/s. Tested. Good. ; used 1 12400035 (IGNITER), and 1 SENIORDISCOUNT (senior discount) from stock"

"Found ice clogged on ice maker fill tray causing to over flood the water when ice maker asking for water ordering valve it might be whipping ; ordrng 1 WP12956105 (Valve), used 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"

"Cc: not cleaning, door not staying closed, not draining water out, leaking from bottom of door, long wash timesRan test cycle. Found leaking in the middle of the door, drain pump over heating, latch not grabbing every time. Needs latch assembly, sump assembly, drain pump and friction pads. Sump assembly out of stock. Office to reschedule. ; ordrng 1 W10847562 (pump&motor) and 1 W10876537 (drain pump) and 1 WPW10274884 (door latch) and 1 WP8524472 (door latch actuator) and 2 WP8268961 (pad)s"

"Cc unit door not staying closed. Found door not latching correctly. Adjusted door strike and hinges. Door now latching tightly. Customer stated she wanted unit serviced/cleaned out. Pulled unit apart, vacuumed out lint and debris. Checked venting, good airflow. Op test good."

Cc: squealing at start of cycleFound pulley seized to idler arm. Needs dryer repair kit. Installed dryer repair kit. Ran test cycle. Op test ok ; used 1 4392067 (DRYER REPAIR KIT) from stock

"Cc that things are freezing in fresh food section. Took temps 37* on fresh food section and -2 on freezer. Unit was set to 40* on fresh food section and recommended on freezer. Rearrange the bottom drawer they need to be together so theres a good air flow on section. Also replaced damper and thermistor, set unit back to recommended on fresh food section and set freezer at 2*. Advice cust to allow 24 hours for temp to adjust. Op test ok"

"Cc unit leaking from freezerFound ice buildup on bottom of freezer and well as frost buildup on left side of freezer. Cleared ice/frost from freezer, steamed evap drain. Drain clear. Checked door for proper sealing. Gasket sealing properly. Fan tests good. Could not pinpoint source of air leak/frost buildup. Possible freezer door left cracked open."

"Cc unit has no power. Plugged in unit, no lights or functionality. Checked power cord into unit. Found power harness connector unplugged in rear of unit. Plugged in, unit powered up and starting to cool. Op test good."

"Installed gear case, and motor. Ran diagnostics test cycle. Op test ok"

"Installed ice maker, hinge, mullion rail, and cam. Cycled ice maker. Op test ok"

Cc unit seal came off again.House is unsanitary and roaches present. Snapped pics. Advised customer office will be in contact with them.; saved tckt

"Leveled unit, op test good"

"Replaced fan motor. Cc was unit making noise from fan while baking. Unit was dropped on side when delivered. Customer said home appliance will be ordering and replacing the side frame. New side frame they ordered was bent, customer contacting Home Appliance for repair. When replaced new blower fan and testing, looks like since the side frame is bent it is pushing up and causing loud humming noise while running. Customer contacting whirlpool and home appliance. Once they replace side frame, should be good. We are good on our end and do not need to return as of now."

"Cc unit still not drying clothing all the wayCustomer stated drying clothing on low heat will not dry the clothing completely. Advised customer to increase heat or use timed dry option. Customer believes she should not have to use timed dry option as a work around. Explained how sensor dry works again. Ran diagnostics, no codes stored, moisture sensor test passed. ,Called Wp techline to document, unit is working as designed."

"Cc unit freezer not cooling Customer stated freezer temps go no lower then 12 degrees. Refrigerator sections is fine. Found ice ball on evaporator cover. Hooked up gauges to low side, system is in 7 in/hg vacuum. Unit has a refrigerant leak. Ordering evaporator and filter drier. Customer also stated both doors never seems to have worked right. Found both doors missing stops, doors swing open too far. Both hinge covers are cracked, customer wants to replace. Unit under 5 yrs, SS parts and labor covered per KA. Some parts not showing in stock at Marcone, office to contact customer with next service date. ; ordrng 2 W10153126 (Door stop)s and 1 W11256565 (Evaporator) and 1 WPW10143759 (Filter drier) and 1 WPW10120103 (Cover right) and 1 WPW10120102 (Cover left)"

"Customer complaint that food is freezing in fresh food section section, fresh food section temperature at 38 degrees on warmest setting, unit needs new control; ordrng 1 W11357371 (Cntrl)"

"CC that there is a long cycle times. Confirmed. Found the hot and cold water barely coming in. When checked the pressure to the hoses, black and rust coming out of the hoses. Waterlines are corroded that are going to the washer. Will need a valve. ; used 1 W11165546 (VALVE) from stock"

"Cc unit door will be closed but has to slam it and door will read closed. Followed service pointer. Checked around door and hinges and seems like no gaps or anything out of alignment. Ordering switches, a little charred on edges, could be faulty.**setting as 2 count. Have to pull out in a tight spot.*** requesting double labor ; ordrng 1 W11033422 (Assembly switch)"

"Cc that the light for filter is still on cant get it to reset and it leaked when it was replaced. Tested water with cust no leaks at the filter area, explain cust that the filter every time is replaced some water will come out and when it put back together as well, no leaks also showed cust that the light and ice type has to be press for 3 seconds to reset. Reset filter for cust. Op test ok"

Replaced the drain pump. Opt rest ng. Drain pump is running. Will not go into diag. The cord ground prong is broken off in the outlet. Called t/l Gordon walked threw the diagnostics 41 error door open when starting. Diagnostics passed. Opt test ok. ; used 1 SHIPPING (shipping and handling) from stock

"Cc that the wires on terminal block are burned. Confirmed, unit was pulled out when arrived. Found ground and neutro metal was still connected to grounding strap., should have been cut off. Replaced terminal block and 4prong power cord from T/S. Preheated oven to 350* pass. Turned all burners on high pass. Op test ok ; used 1 W11416047 (TERM BLOCK KIT - RANGE), and 1 PT400 (4 PRONG RANGE CORD) from stock"

"Customer complaint that unit is leaking from door, found gasket pulled out , installed new gasket, op test good"

"Cc unit making a rumbling noise Ran cycle, verified vibration and noise, louder when it heats up. Pulled front panel, checked blower wheel. Found piece of plastic stuck inside wheel fin, causing offbalance operation. Removed and reran cycle test. No abnormal sounds heard. Op test good."

"Installed new strike, op test good"

"Cc: noise then unit shut downCustomer stated she was preheating oven and unit made a popping noise and shut down, stated they tried the breaker and still will not function. Flipped breaker, found unit will not power on, no display. Found unit is missing l1 power. Need electrician"

Customer was experiencing some noises coming from the machine I also re-leveled the machine it was not level. We went over proper loading procedure and soap usage unit tested good all noises were normal

Customer is having an issue with her electric not drying clothes properly. Inspected the heating circuit everything test good. There is a venting issue customer has a new deck addition that runs right over the dryer vent outlet. The deck is low to the ground where the vent exits the house it also has one of those metal window guards with the combination of the window guard and the low deck it creates a confined space allowing in adequate venting. The only solution is to reroute the vent or remove the window guard customer also has a in line vent trap for the dryer. Were you can divert the hot air through the vents or divert the hotter out the vents to blow the hot air into the room. The quickest option would be to vent into the room I did explain to the customer that this does create more moisture in the room. This room also contains their central air unit which is a giant dehumidifier. Which would be a viable option to just vent into the room while the central air is running so it removes the moisture and also run a dehumidifier just in case. this would be the cheapest quickest option.

Installed door and gasket OP Test Ok

The clips keep breaking off the rails. It Hass to be a defect in the rail itself not holding the clip properly needs a set of rails; ordrng 2 WP3385089 (Rails)s

Cc unit not making ice and fridge door loose and not closing properly Found icemaker rotating but not calling for water needs Icemaker Found bottom hinge hole in door stripped and whole is bigger than normal Needs fridge door and hinge ; ordrng 1 WPW10190965 (icemaker) and 1 L2207327B (Door) and 1 WP2182179 (cam-door) and 1 WP2182181 (thimble)

"Customer complaint of f9e1 error , confirmed, drain pump is not running, found drain pump clogged with debris, installed new drain pump , op test good"

"Found error code long fill no fill customer had hot water valve off correct issue ran calibration and auto test,opt test ok"

Installed ice maker and filter. Advised customer to allow 2-3 hours for ice production to resume. Op test good.

Installed control. Tested. Op test ok

"CC that the oven does not work. Confirmed. Found child lock is on. Held the start in child lock turned off. Heated the igniter went to 2.75 amps. Replaced the igniter from t/s. Found gasket is ripped. Will need a new gasket. ; ordrng 1 WPW10535778 (Gasket), used 1 12400035 (IGNITER) from stock"

"Cc unit trim vent coating is coming about, took pics. Let customer know it might be considered cosmetic and may not be warranted. Sending over to office for review. Customer also had question for baking, said some food items would be burnt. Showed customer how to go into calibration. As of now decreased by -5 degrees. Sending to office to review for part. ; ordrng 1 W11025120 (Trim Vent)"

Cc that the freezer door is damaged. Confirmed. Replace freezer door. Op test ok

"Cc that the unit shakes sometimes a lot and sometimes it will say done but the clothes are still wet, She ran drain and spin but it took 3 times to get it to spin. Ran diag found error code F0E5 off balance load detected, deleted error code. Unit has drum leaning right hand side more, pushed down on basket, it bounce back once. . Leveled unit, ran auto test ,pass. Ran high speed spin pass, ran calibration,pass. Explain cust to try to load just jeans, underwear and shirts and towels alone, if doing rugs add something else to help balance. Only 1-2 tablespoons of detergent and 6-7 bath towels = a full load. Op test ok"

CC that the water is hot and no cold. Confirmed. Found the hoses reserved. Switched the hoses. Opt test ok.

"Cc unit leaking. Found service pointer for upgraded dispenser, cracked hose on liquid bleach. Confirmed leaking from that area. Ordering dispenser. Office to reschedule ; ordrng 1 WPW10187307 (Dispenser)"

Cc that left side pulls out before right This is normal function on this unit Its recommended to pull from center Inspected rails No issue found

Cc unit not heating Found unit to be extremely loud and fan motor just humming Needs fan motor magnetron and transformer Fan motor NLA 8183767 and transformer NLA 8171809; ordrng 1 8183767 (Motor) and 1 W10859575 (magnetron) and 1 8171809 (Transformer)

The unit has no explanation why it was returned and that it just was. The unit has no codes but I did run a calibration test just in case

The filter head is plugged when I put a bypass filter in it shoots water out for a second from the dispenser indicating nothings frozen.; ordrng 1 W11346622 (Filter housing)

Installed UI. Power cycled unit. Filter status reset to 100%. Tested all dispense options. All functions normal. Op test good.

"Cc unit lid lock not locking or not startling a cycle. Found unit stuck in drain out mode. Tub half full of water, drain pump humming but not draining. Emptied water from tub, pulled drain pump. Found drain system full of pulverized rubber. Cleared unit system of rubber. Filled tub with water and drained out a few times to flush system of remaining rubber. Ran auto test, all functions passed. Op test good."

"Found ice maker lever came off put back in place and clean all ice on floor,opt test ok"

Complaint water leaking Found water coming from drain tube Drain tube clogged Clear clog OP Test Ok

"CC that the unit does not power on. Confirmed. Checked the outlet, good. Checked the control and was receiving 120V also disconnected plugs to see if any components on washer were shorted causing the control to die but nothing worked. Will need main control board. Opt test ng. Lid lock was clicking. Replaced the lid lock from t/s. Opt test ng. Found the capacitor was disconnected. Reconnected the capacitor. Ran a calibration. Started a auto test when drain turned on blew control. Checked the drain pump, swollen. Will need a new drain pump and control.Brought core back for return.Cust request that appointment due to being out of town.; ordrng 1 W10919003 (Drain pump) and 1 W11170317 (Control), used 1 W11170317 (MUST RETURN**CORE*CNTRL-ELEC), and 1 W11307244 (DOOR LOCK) from stock"

"Cc: not heatingFound heating element open. Needs elementCustomer does not want to repair at this time; ordrng 1 DC97-14486A (Element assembly), used 1 SHIPPING (shipping and handling) from stock"

Installed harness. Tested. Op test ok

"Replaced top oven sensor. Ran a normal bake at 350* customer had thermometer in top oven, used to test. After preheat took about 10 mins for the thermometer to read correctly. Per owners manual page 11, says thermometers are not recommended as some do not show correct temp. Unit is working correctly and getting up to correct temp. Op test ok"

"Unit was not installed it was sitting in the garage, customer was told exactly were going to install it, informed customer that I can repair it but not install, cust stated that she would like to have it replaced and is going to call Home Depot to replace it, customer did not want me to repair unit at this time, tub on unit is also damaged, unit will need new tub if it comes back to us"

Cc: not making iceFound ice maker in off position. Turned ice maker on. Cycled. Op test ok

"Found amperage to hight and found defective magnetron ordering Cust will owe labor when job is done ; ordrng 1 W10818686 (Mag) and 1 W10668273 (Thermostat) and 1 W11256462 (Diode), used 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"

Found leak coming from rail mount Tightened screw OP Test Ok

"Cc unit top rack broken, falling down.Customer showed pop.Found left side track wheel broken away from adjuster body. Replaced using misc. truck stock adjuster kit. Top rack op test good. ; used 1 W10712395 (Adjuster kit) from stock"

"Cc of noise when washing Found gearcase to be loud Will need washplate and gearcase ; ordrng 1 W11455453 (Gearcase) and 1 W10752283 (washplate), used 1 SHIPPING (shipping and handling) from stock"

"Cc unit not cooling Found unit temperatures in both compartments room temperature. Compressor not running, start relay clicking on and off. Compressor cold, has not been running. Verified voltage to relay, good at 122v. Replaced start relay using truck stock. Compressor started up. Unit starting to cool. Advised customer allow 24 hrs. For unit to return to desired temps before restocking. ; used 1 8201786 (STARTER) from stock"

Unit was unplug when arrive also ther was alot of towels in floor then ask customer whats wrong with unit she said cooling is good but on fridge underneath deli drawer it built s a sheet of ice also on the freezer as well found both drip pan clog steam and clear also before pulling unit out with my plastic mat found floor damage took picture before continuing ..everything done opt test ok

"Cc unit needs panel replaced due to damage Found unit has a small chip on front of unit. Part sent by Snow bothers is the entire outer shell (W10676681 ). Advised customer job may take around an hour+. Found shell sent out is damaged worse then actual unit chip. Customer stated she will not continue trying to repair, is calling Snow brothers to see if she can get a discount or some touch up paint to cover the chip.; O-emld tckt"

"Cc unit not washing dishes Ran wash test, pump motor not turning on, only humming. Pulled wash assembly apart, found some debris around chopper blade and impeller. Removed and reassembled. Reran wash test, good spray pressure from pump. Started a few times to ensure wash motor functioning properly. Op test good."

Installed belt and pulley. Ran auto test. No abnormal sounds heard. Op test good.

"Cc some unit control panel lights not turning on or staying dimly lite when unit is off. Confirmed. Tried to reset by unplugging, holding start then soil and optional unit did reset but lights staying on still. Will need control assembly. Ordering. ; ordrng 1 5304510357 (Control panel assembly), used 1 SHIPPING (shipping and handling) from stock"

"Customer had questions about the unit starting up, load size, unit balance, dispenser. Went through tested unit, no error codes. Unit passed diagnostics. Tested drain and spin cycle, unit is spinning and agitating. Put a load of towels in. Let customer know about drain ports in the dispenser. Unit is balanced. Went over unit locking and unlocking in a cycle. Unit test good. Went over capacity and different cycles and options. Unit is good op test ok"

Got here right before customer had to leave for appointment. Cc pads broken off. Sleeve friction pads needed. Customer had to leave so ordering for return. ; ordrng 4 WP8268961 (Pad)s

"Cc unit control not taking commands. Confirmed, certain options like bake/broil will not let you select and will not go into diagnostics error mode. Ordering control panel. * office to reschedule ; ordrng 1 W10915661 (Control panel)"

"Replaced gearcase and shifter. Tested with a load of towels on, unit is agitating. Good. Op test ok"

"Replace parts but regulators couldnt replace cause they had a braided line advise them to use copper or plex but me and senior tech confirm is the pressure of house,opt test ok"

Replaced icemaker. Tested fascia heater. Good. Op test ok.

Found flame sensor defective ordering also senior tech bj made new mobile form; ordrng 1 WP338906 (Sensor)

"Customer complaint that unit is not making ice, Confirmed installed new ice maker, op test good"

"Customer complaint that dryer drum is not spinning, confirmed , found belt snapped, unit needs new belt; ordrng 1 3394652 (Belt)"

Installed freezer led. Op test ok

"Cust showed pop, sent pic. CC that there is frost in the freezer. Confirmed. Found the freezer gasket not touching the cabinet frame. Steamed out the gaskets. Opt test ok."

"Customer complaint of frost build up in freezer section, doors are sealing, unit is operating as designed"

"Cc that the unit is making a grinding noise when agitating. Ran diag no error codes , ran auto test, pass cust told me which one was the noise, explain that thats normal operation. Explain that 6-7 bath towels = a full load and that they only need 1-2 tablespoons of detergent Pedro load. Op test ok"

Installed the new part op tested good.

Installed the new part op tested good. Control

CC that there is a loud noise. Found a lot of frost in the freezer. Found the freezer gasket coming off. Steamed out the freezer. Will need a new cover.; ordrng 1 W10919804 (Cover)

"Took POP . Cc that the unit is not cooling and that they had to turn the cooling off because it had an alarm every 4 hours or so. When arrived turned cooling back on, no fan running. Only the condenser fan was running. Took back panel off and verify all connections, found a connector on compressor not all the way in. Plugged in all the way and compressor started for a second and then it stopped, I unplugged unit and waited and plugged back in. No changes, took front panel off and verify connections in the front. They were all good. When put unit back together compressor and evap fan started running. Advice cust to monitor. And allow unit 24 hours to reach normal temps. Op test ok"

"Cc: water line on rear of unit has hole, customer wondering if shelves are missingFound pin hole in filter housing water line. Advised customer the extra spaces in the freezer are to allow the shelves to be moved. Needs water filter lines; ordrng 1 WPW10279882 (tube-water) and 1 WPW10279884 (tube-water)"

"Cc: since last visit for the washer, the dryer started leakingCustomer stated since we repaired the washer the dryer started leaking from the door while using the steam function. Found water markings on the front of the dryer. Ran auto test. Unit is misting as it should. Checked outside vent. Found low air flow. Advised customer to have venting checked. Cust Has a foil accordian style vent hose attached to dryer (see pic). Explained the fire hazard?associated with this type of vent hose and advised cust to replace with a semi?rigid metal hose to?prevent fire hazard. Needs venting checked"

Customer stated the burners would spark when unit was off. Advised cust to get a video of the spark if it happens again. Replaced the burner heads. Opt test ok

"Customer complaint that unit is not making ice and the freezer is not freezing food, fresh food section temperature at 55 degrees, freezer section temperature at 32 degrees, partial frost pattern on freezer section evaporator, unit needs new fresh food section evaporator and compressor, customer does not want repair at this time ; ordrng 1 W11492867 (Evaporator) and 1 8201675 (Compressor), used 1 SHIPPING (shipping and handling) from stock"

"Installed new tub, no leaks , op test good"

"Unit is under warranty. Looked up the entitlement shows in warranty. Cc that the freezer light works sometimes but its been good for the last week, also frost on freezer and ice got melted and had snowflakes all over freezer compartment, and that the doors arent aligned. Ice is good now, explain cust that maybe door didnt closed all the way causing frost on freezer and ice to melt, left hand side door is lower and mullion is barely hitting top to properly open and close, added washer to left door and oiled bottom hinges so door can close better. Ask cust to test door. Op test ok; used 1 WP487576 (NYLON SHIMMING WASHER) from stock"

"Cc that the switch broke. Confirmed replace start switch, tested unit, unit started heating. Advice cust to replace plastic vent because thats considered a fire hazard. Replace with flexible metal or ridged metal. Op test ok; used 1 SHIPPING (shipping and handling) from stock"

Cc unit still not closing properly and UI messing up Called whirlpool stated findings and stated what previous work was done to try and fix, Unit going for review