We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHF2366PFAA
Near Lakewood, OH 44107
Marie V
Job Details: 07/28/2021
"Cc that the unit stopped making ice. Confirmed theres no ice on ice maker and when removed everything found frost all over evap and drain tube clogged. Defrosted evap, and feed a water line inside drain tube and steamed all ice that was on the line , after that started sending steam trough the line started coming out at the drain pan. Advice cust to allow unit 24hours to start making ice. Op test ok"
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Cleveland, OH 44109
Marie V
Job Details: 07/28/2021
Cc that the unit will run but no heat. Confirmed check power at the terminal block. From L1 to N 120V from L2 to N 120V and from L1 to L2 0V. Will need electrician . Op test ok
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Parma, OH 44130
David R
Job Details: 07/28/2021
"Replaced burner heads, knob, manifold. Tested top and oven. Good. Op test ok."
We serviced a
KITCHENAID COOKTOP ELE
Model KICU569XBL00
Near Cleveland, OH 44102
Corina B
Job Details: 07/28/2021
Replaced left module and ui harness. Opt test ng. Called tech line and spoke to Dustin explained issue and he had me to try to reconfigure cooktop but we were not able to we reviewed all parts ordered and replaced everything was good so Dustin stated that unit is not repairable. Asked me to have the customer call whirlpool with the file number for further steps on cooktop.
We serviced a
SAMSUNG DRYER
Model DV48J7770EP/A2
Near Willoughby, OH 44094
Dan H
Job Details: 07/28/2021
"Customer complaint of squeaking and thumping, confirmed, unit needs new rollers and pulley, customer does not want repair at this time ; ordrng 4 #DC97-16782A (Roller)s and 1 DC93-00634A (Pulley), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDB00
Near Strongsville, OH 44149
David R
Job Details: 07/28/2021
"Cc scratch in liner, sticky substance on back of FF section thats been there when delivered, gasket is not staying in place on FF door, customer has been going back and forth with where she bought appliance and Whirlpool. Sticky substance try to use soap and water to clean off, scratch will need liner repair kit and a new gasket. Documented after scrubbing for 10 mins that the 9 inch long sticky substance will not come off without maybe damaging the liner and scrapping off. Let customer know about ordering repair kit and gasket. Customer does not want anything ordered out. She is going to call whirlpool to try and get new unit.8201700 repair liner kitW11240749 gasket. ; O-emld tckt"
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ0
Near Cleveland, OH 44124
Jason N
Job Details: 07/28/2021
"Cc unit not heating up to set temps.Customer stated unit would not heat up past 340 degrees on one occasion, but she still baked what she needed at that temperature. Ran bake test to 350 degrees, let cycle several times, unit igniting properly each time. Read temps in oven, 335-360 degrees. Adjusted calibration +10 degrees. Let unit cycle several more minutes. Ignition and temps still working properly and within 350-365 degrees. Cannot find a temperature issue with unit at this time. Unit is working as designed."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Lyndhurst, OH 44124
Jason N
Job Details: 07/28/2021
Cc unit dispenser not workingCustom stated unit dispenser door will not open. Replaced dispenser suing customer supplied pre Id part. Ran diagnostics cycle. Ensured proper power to dispenser and door opening. Op test good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ00
Near Lakewood, OH 44107
Corina B
Job Details: 07/28/2021
Replaced the housing. Opt test ok. ; used 1 SHIPPING (shipping and handling) from stock
We serviced a
GE REFRIGERATOR
Model PFE28KBLFTS
Near Mantua, OH 44255
Brian M
Job Details: 07/28/2021
"Cc lights not working Found switch to be intermittently working Needs switch Customer to install switch ; ordrng 1 WR23X29161 (fresh food door ligh) and 1 WR23X29161 (fresh food door ligh), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
JENN-AIR COOKTOP ELE
Model JGD8345ADB
Near South Euclid, OH 44121
Jason N
Job Details: 07/28/2021
"Cc unit needs burner heads replaced. Customer stated all burners work except LR, but flames on all others are not normal. Replaced all burner heads and surface ignitors. Ran burner op test, all working except LR. No spark on ignitor. All others test good, flames look good. All ignition switches tested good, unit needs spark module. ; ordrng 1 12001596 (Spark module)"
We serviced a
WHIRLPOOL STACK W/D
Model WHD862CHC1
Near Strongsville, OH 44136
David R
Job Details: 07/28/2021
Stacked. Replaced baffle. Tested. Good. Op test ok.
We serviced a
CROSLEY DRYER
Model CED7006GW0
Near Conneaut, OH 44030
Jeff M
Job Details: 07/28/2021
Installed the new part op tested good. Cycling thermostat timer and heater element
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Conneaut, OH 44030
Jeff M
Job Details: 07/28/2021
Actuator slipped out of the camshaft cradle needs a new actuator no ETA; ordrng 1 W10913953 (Actuator)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADE0
Near Kingsville, OH 44048
Jeff M
Job Details: 07/28/2021
The sump motor is not washing its receiving power needs a new motor; ordrng 1 WPW10671941 (Sump)
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Streetsboro, OH 44241
Brian M
Job Details: 07/28/2021
Cc unit just fills Ran diagnostics no errors Added about 6 pounds ran manual fill agitate and drain and spin no issue Removed clothes ran auto test and calibration Re ran same clothes using normal cycle unit is operating as designed
We serviced a
KITCHENAID RANGE
Model KGSK901SSS01
Near Lakewood, OH 44107
Corina B
Job Details: 07/28/2021
CC that the two burners not lighting and the light will not shut off. Confirmed. Found the wires to the light switch off. Adjusted the console. ; schdld next appmnt for 8/11 WED 8-11
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Cleveland, OH 44105
Corina B
Job Details: 07/28/2021
"CC that the unit will not finish a cycle. Ran diag f2e1 stuck key F8e1 no fill long fill. Ran tachometer passed. Ran an auto test, good. Started a rinse and spin. Drain pump stayed on. Checked the pressure hose, clear. Will need a new control. Office to reschedule. Left the parts there. ; ordrng 1 W11170319 (Control) and 1 W10919003 (Valve)"
We serviced a
FRIGIDAIRE RANGE
Model FGFL77ASC
Near Geneva, OH 44041
Jeff M
Job Details: 07/28/2021
The unit was not heating installed a ignitor op tested good ; used 1 12400035 (IGNITER) from stock
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Cleveland, OH 44108
Jason N
Job Details: 07/28/2021
"Cc unit still coding LoFloRan diagnostics, found code f8e1 for no/low flow. Ran diagnostics test, no water coming in on for cold or hot. Found both water valves closed at wall connection. Opened valves and retested, good flow in to unit. Started normal load for customer. Unit washing load normally, no faults. Unit is working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KSSS36MDX
Near Strongsville, OH 44136
David R
Job Details: 07/28/2021
Replaced thermostat. Give 24 hours to return to normal temps. Op test ok
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Cleveland, OH 44110
Jason N
Job Details: 07/28/2021
"Cc unit did not spin out, stuck on rinse.Customer stated unit didnt spin out and the water was draining out. Ran diagnostics, found code f5e2 for lid lock fault. Ran auto test, all functions passed. Ran manual lid lock test several times. Lid lock is working correctly. Unit is very unlevel due to basement floor. Leveled unit. Started normal load then switched to drain and spin. All functions working properly, cannot duplicate and issue with unit at this time. Unit is working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Strongsville, OH 44136
David R
Job Details: 07/28/2021
Customer had POP 7/15/20. Under 1 year so no payment. Took pics. Cc top lights and FZ not working. Found FZ led bad. Replaced from t/s tested. Good. Op test ok. ; used 1 W10695459 (LED MODULE) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Strongsville, OH 44149
David R
Job Details: 07/28/2021
"Cc unit icemaker not working or was working intermittently. Temp test good, 0*. Checked wires at bottom hinge. All wires are intake. Can hear icemaker trying to cycle back and forth but wont complete turn. Went into diagnostics icemaker cycled and called for water, thermistor shows open. Ordering icemaker.; ordrng 1 W10873791 (Icemaker), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL RANGE
Model WGG755S0BS01
Near Parma Heights, OH 44130
Marie V
Job Details: 07/28/2021
"Cc that the control panel is warped and that one of the knobs is loose and they smell gas once in a while. Panel will need to be replaced and the knob has a crack on it it will also need to be replaced. I was able to smell some gas. Took panel off and tighten all screws for gas on the knobs, still gas smell, took a bottle with water and soap and started spraying all ends for gas line. Found a leak and adjusted. Cust will get knob and paid for adjusting gas line for leak. Cust will install knob. Op test ok; ordrng 1 W10528787 (Panel 206.26) and 1 WPW10506367 (Knob), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Berea, OH 44017
Marie V
Job Details: 07/28/2021
"Cc that the unit makes a clicking noise and that question about water level. Ran diag found error code f7E6 motor fault. Ran auto test, no agitation. Tilted unit found shifter off place. Replace shifter and calibrated unit. Explain cust that this new units run with low water if they need more water bulky/sheets will be the best option is the cycle that fills the most. 6-7 bath towels = a full load and you only need to add 1-2 tablespoons of detergent. Op test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Oberlin, OH 44074
David R
Job Details: 07/28/2021
Tested temp. 4* in FZ and 39* in FF. Turned temp down in FZ. Replaced icemaker. Did a test run. Cycled and called for water. Told customer let unit cook and give it about 24-48 hours for a full basket.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHW1
Near Kent, OH 44240
Brian M
Job Details: 07/28/2021
Installed control and float OP Test Ok Called whirlpool to report drain setup Tech line suggests customer to have plumbing looked at and have hose installed higher. There is nothing else recommended other than to have hose elevated
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS4
Near Mentor, OH 44060
Joe O
Job Details: 07/28/2021
Installed ui and dispenser. Tested. Op test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Chardon, OH 44024
Joe O
Job Details: 07/28/2021
Installed modules. Op test ok
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Cleveland, OH 44106
Dan H
Job Details: 07/28/2021
"Customer complaint that unit is not working, ran diagnostics no error codes found, started normal wash cycle, unit filled and began washing, incoming water temperature at 70 degrees, advised customer to run hot water in the sink before starting, unit is operating as designed"
We serviced a
ELECTROLUX DRYER
Model EFMG627UIW0
Near Shaker Heights, OH 44120
Dan H
Job Details: 07/28/2021
"Installed new outer door glass, op test good"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Moreland Hills, OH 44022
Joe O
Job Details: 07/28/2021
"Installed door, board, ui, and shaft. Op test ok"
We serviced a
WHIRLPOOL FREEZER
Model WRF767SDHZ
Near Geneva, OH 44041
Jeff M
Job Details: 07/28/2021
Customer wanted me to remove the sliding glass tray it located in the refrigerator. I did unit tested good customer wanted the extra space it was a feature that she did not need or want or care for
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM
Near Ravenna, OH 44266
Brian M
Job Details: 07/28/2021
Recovered refrigerant Installed evap and drier. Pressure tested with nitro 150 psi no changes Ran 30 inch vac for 20 min Watched no change Recharged with 5.5 oz r134a Pressure sitting at 0 normal frost pattern OP Test Ok Advised to let cool for 48 hours
We serviced a
GE DISHWASHER
Model GDT655SMJES
Near Ravenna, OH 44266
Brian M
Job Details: 07/28/2021
Cc door just falls Found spring popped off Fixed spring OP Test Ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Maple Heights, OH 44137
Corina B
Job Details: 07/28/2021
"CC that the unit is not cooling. Confirmed Fz 35* ff 80*. Found frost and ice on the back wall. Evaporator fan not running. Steamed out the evaporator. Will need a new control, fan thermistor and harness. ; ordrng 1 W11035836 (Control) and 1 WPW10464673 (Evap fan) and 1 WPW10487766 (Harness) and 1 WPW10384183 (Thermistor)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Lorain, OH 44055
Gabriel P
Job Details: 07/28/2021
Replaced drive belt ran diagnostic and calibration opt test good
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Warrensville Heights, OH 44128
Dan H
Job Details: 07/28/2021
"Customer complaint that unit shuts off after 3 minutes, ran diagnostics no error codes found, moisture sensor test passed, adjusted dryness level, unit is operating as designed"
We serviced a
KITCHENAID B/IN REFRIGERATO
Model KSSS48MHX00
Near Moreland Hills, OH 44022
Dan H
Job Details: 07/28/2021
"Recovered refrigerant, installed compressor , evaporator,and filter drier, brought system into a 28 vacuum, watched 15 minutes, no change on gauges, recharged unit with 6.5oz of r134a, good frost pattern, op test good, advised customer to wait 24 hours before restocking refrigerator ; used 1 W10890126 from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Lorain, OH 44052
Gabriel P
Job Details: 07/28/2021
"Basement was flooded and smelled like urine mold everywhere and ceiling falling apart. Control board not working possible water damage unit wont fill, agitate or spin. Office review; saved tckt"
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Lakewood, OH 44107
Gabriel P
Job Details: 07/28/2021
"Cc unit not draining, she stated that she has to run drain and spin cycle at least 3 times after wash cycle finishes, ran diagnostic test found no error codes, rand manual fill and manual drain found no issues with draining. Found unit leaning to the right, possibly that unit is getting an off balance load. Replace drain pump and Leveled unit opt test ok"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Rocky River, OH 44116
Gabriel P
Job Details: 07/28/2021
Unit will need a dispenser; ordrng 1 WPW10671905 (Dispenser assembly)
We serviced a
GE WALL OVEN
Model PT7800SH2SS
Near Avon Lake, OH 44012
Gabriel P
Job Details: 07/28/2021
"Replace parts ge ask to replaced, unit still shows temp sensor error noticed found a red light flashing on control board in between the microwave and oven ge told us that light means unit is receiving power and the light can turn any color as long as unit has power, contacted Bj and followed his instructions no luck on clearing error code, he advise to contact GE support, tech line wasnt helpful and told us to splice the temp sensor and unit harness to see if that helps, ask him why splice the harness when sensor has same connector and his answer was because Im telling, because sometimes the connector is bad. ; saved tckt"
We serviced a
MAYTAG WASHER
Model MVWB865GC0
Near Chagrin Falls, OH 44023
Brian M
Job Details: 07/27/2021
Installed control and latch Ran auto test and calibration OP Test Ok
We serviced a
MAYTAG WASHER
Model MVWB835DW2
Near Streetsboro, OH 44241
Brian M
Job Details: 07/27/2021
Cc unit not filling properly Found valve to have failed And cold water valve stuck closed Replaced using truck stock Ran auto test and calibration OP Test Ok ; used 1 W11165546 (VALVE) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW8500BW0
Near Avon, OH 44011
Marie V
Job Details: 07/27/2021
"Cc that the unit is leaking every time is been use. Not a lot of water, but it leaks. Started unit no water leaks underneath unit. Tilted unit and inspected,pass. Took top off and inspected the fill hoses from valve to dispenser, they have ends wet that water can come out and leak. Unit will need detergent and bleach dispenser. ; ordrng 1 WPW10554110 (Dispenser bleach) and 1 W10552116 (Dispenser detergent), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Westlake, OH 44145
Marie V
Job Details: 07/27/2021
Cc that the unit started smoking. Ask for a cup with water and tested unit. Is not heating and it smells like something burning. Took unit out of the wall and panels off found inverter for microwave burned. Unit will need inverter and magnetron.; ordrng 1 W11346197 (Magnetron) and 1 W11325604 (Inverter)
We serviced a
SAMSUNG DRYER
Model DVG45T6000WA3
Near Painesville, OH 44077
Jason N
Job Details: 07/27/2021
"Cc unit not cycling, humming sound and burnt smellRan dryer op test. Motor humming, can smell burning windings on motor. Drum is free spinning, not bound up. Unit needs drive motor. Customer not repairing at this time, estimate only. ; ordrng 1 DC31-00055G (Drive motor)"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Cleveland, OH 44111
Corina B
Job Details: 07/27/2021
"CC that the door is broken. confirmed. Will need a new door. ; ordrng 1 W11176456 (Door), used 1 1OVRSZ (oversized shipping) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFF2258FEZ07
Near South Euclid, OH 44121
Dan H
Job Details: 07/27/2021
"Customer complaint that freezer section door handle is loose and door shelf does not fit in door and light switch is not working, tightened door handle, bin sent is for wrong door, unit needs new switch and shelf, part is out of stock so not scheduling return appointment ; ordrng 1 W11291138 (Switch) and 1 W11291138 (Switch) and 1 WP12918704 (Bin)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Timberlake, OH 44095
Joe O
Job Details: 07/27/2021
Cc: not agitatingFound error codes f7e6(shifter fault). Found unit not shifting. Needs actuator. Replaced actuator. Ran auto test and calibration. Op test ok; used 1 W10913953 (ACTUATOR) from stock
We serviced a
AMANA WASHER
Model NFW5800HW2
Near Wickliffe, OH 44092
Joe O
Job Details: 07/27/2021
Installed control. Ran quick test cycle. Op test ok
We serviced a
WHIRLPOOL WASHER
Model MVWB855DC3
Near Avon, OH 44011
Gabriel P
Job Details: 07/27/2021
"Kathy unit is working as designed called whirlpool tech line and they recommended that the drain hose be at 39inch high to fix LF error, measure drain hose and its at 33inches. Informed the customer about what whirlpool said and she said last tech said that was not the issue. Provided customer with the file number so they can contact customer service and follow up with them."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Cleveland, OH 44113
Dan H
Job Details: 07/27/2021
"Installed new water inlet assembly, op test no good , found tub bent where inlet connects through causing it not to seal, also found upper rack wheel broken, unit needs new tub and rack wheel, part is out of stock so not scheduling return appointment ; ordrng 1 W11409866 (Tub) and 1 W11561080 (Rack wheel)"
We serviced a
KENMORE DRYER
Model 110.76852694
Near Lakewood, OH 44107
Corina B
Job Details: 07/27/2021
CC that there is long dry times. Checked the vent outside clear. Cycled the dryer several times. Will need gas coils. Replaced the coils from t/s. Opt test ok ; used 1 279834 (COIL) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS04
Near Cleveland, OH 44135
Marie V
Job Details: 07/27/2021
"Cc that the unit stopped running for a while, and started back up and now is working. Took temp 37* on fresh food section and 0 on freezer. Found some condensation on freezer, explain cust about closing doors she said that she always make sure that is close. Right now unit is working as designed. Op test ok"
We serviced a
KENMORE WASHER
Model 110.5142511
Near Madison, OH 44057
Jeff M
Job Details: 07/27/2021
The suspension is worn out counterbalance rings separate from the tub customer purchase this machine used and I was able to place the counterbalance ring back in position so the machine would work in the meantime
We serviced a
KITCHENAID DBL WALL OVEN
Model KEBS208SBL00
Near Chesterland, OH 44026
Joe O
Job Details: 07/27/2021
"Cc: long preheat times, temperature not hot enoughFound outer broil element open. Bake element is functioning. Needs broil element; ordrng 1 WP9760774 (elmnt-brol), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
FRIGIDAIRE WASHER
Model FWS1233FS0
Near Willoughby, OH 44094
Joe O
Job Details: 07/27/2021
"Cc: stopped mid cycle, not draining or spinningCustomer stated the unit stopped after the rinse and did not drain or spin. She stated after awhile uThe unit eventually drained the water but thats it. Ran manual spin, unit is spinning and draining. Ran rinse, unit is rinsing, draining and spinning. Found belt worn. Needs drive beltCustomer does not want to repair at this time; ordrng 1 134511600 (v-belt), used 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"
We serviced a
MAYTAG DRYER
Model MGDC465HW1
Near North Madison, OH 44057
Jeff M
Job Details: 07/27/2021
Installed the new part op tested good. Timer; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near Fairview Park, OH 44126
Marie V
Job Details: 07/27/2021
"Cc that cant get unit back to recommended and everything is super cold on fresh food section. Confirmed. Control is not responding Will need new control. Replaced control from T/S, programmed to 1-2 by label. Op test ok; used 1 WPW10503278 (CNTRL-ELEC) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB543CMJV00
Near Ashtabula, OH 44004
Jeff M
Job Details: 07/27/2021
The freezer evaporator is frosted over heavily the lines by the compressor compartment are all frosted over. The freezer evaporator fan is running theres no air transfer To the fresh food compartment. I put the unit in diagnostics theres no error codes the defrost heater is operating. It could be the evaporator fan is malfunctioning or the dampener is not opening correctly. And I was reading through the notes There is mentioned it could be a restriction. The unit needs an evaporator fan a filter dryer a dampener control assembly and an evaporator fan. ; ordrng 1 W11369036 (Fan) and 1 W11087463 (Damper) and 1 W11490399 (Dryer) and 1 W11394622 (Evap)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB2
Near Perry, OH 44081
Jeff M
Job Details: 07/27/2021
L one wire nut was loose re-tighten the nut
We serviced a
KITCHENAID RANGE
Model KGSK901SSS01
Near Lakewood, OH 44107
Corina B
Job Details: 07/27/2021
"CC that f1e1 comes on. Checked the temp sensor, good. Checked the wires to the sensor and the latch, good. Will need a main control. When looking at the control p/n show the ui. Called BJ to find correct number. Office to reschedule. ; O-emld tckt"
We serviced a
MAYTAG DRYER
Model MGDC465HW1
Near Cleveland, OH 44102
Corina B
Job Details: 07/27/2021
"CC that there is a ticking noise. Confirmed. Found the idler pulley, wobbling. Replaced the idler pulley. Replaced the dryer repair kit from t/s. ; used 1 4392065 (DRYER REPAIR KIT) from stock"
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Streetsboro, OH 44241
Brian M
Job Details: 07/27/2021
Stopped and spoke with customers son still no part ; saved tckt
We serviced a
WHIRLPOOL RANGE
Model WFG515S0JS1
Near Streetsboro, OH 44241
Brian M
Job Details: 07/27/2021
Installed control and spark module OP Test Ok
We serviced a
GE REFRIGERATOR
Model TFX26ZPDAWW
Near Shaker Heights, OH 44122
Dan H
Job Details: 07/27/2021
"Cleared evaporator, installed heater and defrost heater, op test good"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near University Heights, OH 44118
Jason N
Job Details: 07/27/2021
"Cc unit top rack piece broken and cabinet damagedFound RH adjuster wheel broken away from adjuster body. This was not like this during last service, I would have noticed. Snapped pic. Found cabinet trim next to unit separated from side panel. Customer claimed technician must have damaged as they were pulling the unit in and out of the cabinet space. False. Unit was never uninstalled or reinstalled during the last service for replacing the wash motor, I replace wash motors while units are installed. Snapped pics. Replaced upper rack adjusters using customer supplied pre Id parts. Rack op test good. ; saved tckt"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Beachwood, OH 44122
Jason N
Job Details: 07/27/2021
Cc unit front panel needs replaced due to damage.Replaced front door panel skin using customer supplied pre Id part. Customer satisfied with appearance. Op test good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Painesville, OH 44077
Jeff M
Job Details: 07/27/2021
Customer was experiencing freezing on the middle shelf I adjusted the temperatures by 2? unit tested good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Mentor, OH 44060
Joe O
Job Details: 07/27/2021
Installed ice maker. Cycled. Op test ok
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Rocky River, OH 44116
Marie V
Job Details: 07/27/2021
"Cc that the door wont close. Confirmed found bottom hinge off the pin place causing door not to line up, corrected issue. Ask manager in Lowes if the dent on door they wanted to fix or sell as it is, they will sell unit as it is. Op test ok."
We serviced a
KITCHENAID DISHWASHER
Model n/a
Near Beachwood, OH 44122
Jason N
Job Details: 07/27/2021
"Cc unit handle loose.Confirmed handle loose, tightened set screws. Op test good."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Mentor, OH 44060
Joe O
Job Details: 07/27/2021
"Cc: not startingCustomer showed video, unit turned on, would rotate back and forth for a second, then shut off. Found no stored error codes. Ran diagnostics test cycle. Found cam worn. Found gear case leaking oil, and belt slipping on pulley. Needs gear case, cam, and belt. Gear case and cam show out of stock. Office to reschedule ; ordrng 1 W11423758 (Gear case) and 1 W10721967 (drive pulley) and 1 W11239857 (belt)"
We serviced a
MAYTAG RANGE
Model MGR8670WS0
Near Avon, OH 44011
Gabriel P
Job Details: 07/27/2021
"Unit will start to heat the moment the power comes on and would not shut off contacted tech line Ian 7731353063 was told bake relay is shorted call safety they will cover trip and diagnostic and Cust will be responsible for the labor and parts Unit will need main control. Customer will think about repair; ordrng 1 WPW10271776 (Elec control), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Strongsville, OH 44136
David R
Job Details: 07/27/2021
Replaced pad. Tested. Ice and water good. Op test ok
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS20XVMS6
Near Strongsville, OH 44136
David R
Job Details: 07/27/2021
Customer complaint unit lights not working and ice/water dispenser off. Found unit in Sabbath mode. Showed customer what was wrong. Accidentally hit the sabbath mode. Corrected. All components working properly. ; used 1 SENIORDISCOUNT (senior discount) from stock
We serviced a
KITCHENAID RANGE
Model KDRS505XSS01
Near Beachwood, OH 44122
Jason N
Job Details: 07/27/2021
"Cc unit burner not sparking. Tested all burners operation. LF burner not sparking/igniting. Burner will spark when other burners are turned on. Unit needs ignition switch. Replaced ignition switch using misc truck stock part. Retested all burners, all burners sparking and igniting properly. Op test good. ; used 1 WPW10204718 (Ignition harness) from stock"
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Strongsville, OH 44136
David R
Job Details: 07/27/2021
"Did not receive gearcase, got a GE washer knob. Checked and have right model and part number. Re ordering ; ordrng 1 W11423758 (Gearcase)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Ravenna, OH 44266
Brian M
Job Details: 07/27/2021
Cc unit not cooling properly Found fridge at 37 and freezer at 1 degrees unit is making ice and has full ice bin Customer stated that it seemed to be intermittently. Removed kick plate found condenser packed with dog hair Cleaned condenser advised to watch for 48 hours
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near Mentor, OH 44060
Jeff M
Job Details: 07/27/2021
Installed new part zero change customer very much so wanted me to put the old part back in even though it does the exact same thing. So I did. The issue was not the racks its not the rails its not the seals its the fact that the hole that the dishwasher sits in is too small for the machine customer needs a carpenter to come out and make the hall larger
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE104HPS1
Near Mentor, OH 44060
Joe O
Job Details: 07/27/2021
Installed dispenser. Op test ok
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Westlake, OH 44145
Gabriel P
Job Details: 07/27/2021
"Cc freezer door wont close, found sheet of ice on freezer door Defrost the freezer ice buildup. Opt test ok"
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Cleveland, OH 44128
Dan H
Job Details: 07/27/2021
"Customer complaint that unit takes too long to fill, ran diagnostics found f8e1(long/no fill) error code, found cold water supply valve barely open, opened, op test good"
We serviced a
KITCHENAID WALL OVEN
Model KOCE500ESS11
Near Avon Lake, OH 44012
Gabriel P
Job Details: 07/27/2021
As per service pointer unit will need door parts and switches. Office please make sure I have 2interlock switches for microwave.; ordrng 1 W10775493 (Glass door panel) and 1 W10687342 (Door assy) and 1 W11449277 (Interlock harness) and 1 W10874474 (Door hinge)
We serviced a
WHIRLPOOL RANGE
Model WFE540H0EB0
Near Fairview Park, OH 44126
Marie V
Job Details: 07/27/2021
"Cc that the oven started heating up non stop, unit was pulled out and unplugged when arrived. Confirmed error code, unit will need control board and oven sensor. Gave estimate to cust, cust will buy new.; ordrng 1 WPW10586736 (Control) and 1 W10833885 (Sensor), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Avon Lake, OH 44012
Gabriel P
Job Details: 07/27/2021
Replace shifter actuator. Ran calibration unit optest ok.
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290VEM4
Near Rocky River, OH 44116
Marie V
Job Details: 07/27/2021
"Replaced ice maker, it cycle, no water came in, water was turned off. Cycled ice maker and it filled with water. Advice cust to get rid of the first few batches of ice because ice maker it been in a box, and that to allow unit a few hours to start making ice. Op test ok"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Bay Village, OH 44140
Marie V
Job Details: 07/27/2021
"Cc that the unit shakes sometimes it takes up to 3 times to get the clothes rearranged and up and going. Ran diag found error code of F0E5 off balance load. Ran auto test. Pass, ran calibration and explain cust how much water this unit uses and how much to load unit and what to do when is a off balance load, cust said that they had off balance before. Op test ok"
We serviced a
ROPER WASHER
Model RTW4516FW2
Near Lorain, OH 44052
Gabriel P
Job Details: 07/27/2021
"Cc unit fills with water after draining and unit starts again on its own, found long fill no fill error code. Advice customer to raise drain hose. Unit is working as designed. Customer wants us to work on second unit but not work order advise him to call and set up service so we can come back and work on it. Drain hose on floor"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Painesville, OH 44077
Joe O
Job Details: 07/27/2021
"Installed evap fan motor, and blade. Op test ok"
We serviced a
WHIRLPOOL WALL OVEN COMBO
Model WOC97ES0ES01
Near Westlake, OH 44145
Marie V
Job Details: 07/27/2021
"Cc that the microwave will not work is showing open and close door. Door is not warped, and when u press switches do not make any difference.unit will need new door switches. Cust will call back if they want to continue ; ordrng 1 W11449277 (Harness interlock) and 1 WPW10128850 (Arm), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDPM354GPS0
Near Mentor, OH 44060
Jeff M
Job Details: 07/27/2021
The pump came broken. We order a new pump motor; ordrng 1 W10805015 (Sump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM00
Near Cleveland, OH 44114
Corina B
Job Details: 07/27/2021
CC that the unit is not cooling. Confirmed. Fz 45* ff 53*. Checked the frost pattern on the evaporator ball of ice at the top of the evaporator. Will need a compressor and evaporator. The thermistor cover broke. Office to reschedule. ; ordrng 1 W11459354 (Evaporator) and 1 W10507884 (Compressor) and 1 WPW10143759 (Drier) and 1 WP67003924 (Cover)
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Cleveland, OH 44104
Corina B
Job Details: 07/27/2021
CC that the unit does not start a cycle. Confirmed. Found drain hose only 18 off the ground. Advised cust to raise the drain hose 39 off the ground. Started a cycle. Opt test ok.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Lorain, OH 44053
Gabriel P
Job Details: 07/27/2021
"Cc unit making loud noise when operating, ran diagnostics found no error codes, leveled the unit and is working as designed."
We serviced a
KITCHENAID BUILT IN FRIDGE
Model KSSC42QKS02
Near Painesville, OH 44077
Jeff M
Job Details: 07/27/2021
Installed the new part op tested good. Control
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Geneva, OH 44041
Joe O
Job Details: 07/27/2021
Installed ice maker. Cycled. Op test ok