Service History 308 - Fred's Appliance

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FGHF2366PFAA

Near Lakewood, OH 44107

Marie V

Job Details: 07/28/2021

"Cc that the unit stopped making ice. Confirmed theres no ice on ice maker and when removed everything found frost all over evap and drain tube clogged. Defrosted evap, and feed a water line inside drain tube and steamed all ice that was on the line , after that started sending steam trough the line started coming out at the drain pan. Advice cust to allow unit 24hours to start making ice. Op test ok"

We serviced a

WHIRLPOOL DRYER

Model NED4655EW1

Near Cleveland, OH 44109

Marie V

Job Details: 07/28/2021

Cc that the unit will run but no heat. Confirmed check power at the terminal block. From L1 to N 120V from L2 to N 120V and from L1 to L2 0V. Will need electrician . Op test ok

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Parma, OH 44130

David R

Job Details: 07/28/2021

"Replaced burner heads, knob, manifold. Tested top and oven. Good. Op test ok."

We serviced a

KITCHENAID COOKTOP ELE

Model KICU569XBL00

Near Cleveland, OH 44102

Corina B

Job Details: 07/28/2021

Replaced left module and ui harness. Opt test ng. Called tech line and spoke to Dustin explained issue and he had me to try to reconfigure cooktop but we were not able to we reviewed all parts ordered and replaced everything was good so Dustin stated that unit is not repairable. Asked me to have the customer call whirlpool with the file number for further steps on cooktop.

We serviced a

SAMSUNG DRYER

Model DV48J7770EP/A2

Near Willoughby, OH 44094

Dan H

Job Details: 07/28/2021

"Customer complaint of squeaking and thumping, confirmed, unit needs new rollers and pulley, customer does not want repair at this time ; ordrng 4 #DC97-16782A (Roller)s and 1 DC93-00634A (Pulley), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT549SZDB00

Near Strongsville, OH 44149

David R

Job Details: 07/28/2021

"Cc scratch in liner, sticky substance on back of FF section thats been there when delivered, gasket is not staying in place on FF door, customer has been going back and forth with where she bought appliance and Whirlpool. Sticky substance try to use soap and water to clean off, scratch will need liner repair kit and a new gasket. Documented after scrubbing for 10 mins that the 9 inch long sticky substance will not come off without maybe damaging the liner and scrapping off. Let customer know about ordering repair kit and gasket. Customer does not want anything ordered out. She is going to call whirlpool to try and get new unit.8201700 repair liner kitW11240749 gasket. ; O-emld tckt"

We serviced a

WHIRLPOOL RANGE

Model WEG750H0HZ0

Near Cleveland, OH 44124

Jason N

Job Details: 07/28/2021

"Cc unit not heating up to set temps.Customer stated unit would not heat up past 340 degrees on one occasion, but she still baked what she needed at that temperature. Ran bake test to 350 degrees, let cycle several times, unit igniting properly each time. Read temps in oven, 335-360 degrees. Adjusted calibration +10 degrees. Let unit cycle several more minutes. Ignition and temps still working properly and within 350-365 degrees. Cannot find a temperature issue with unit at this time. Unit is working as designed."

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Lyndhurst, OH 44124

Jason N

Job Details: 07/28/2021

Cc unit dispenser not workingCustom stated unit dispenser door will not open. Replaced dispenser suing customer supplied pre Id part. Ran diagnostics cycle. Ensured proper power to dispenser and door opening. Op test good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ00

Near Lakewood, OH 44107

Corina B

Job Details: 07/28/2021

Replaced the housing. Opt test ok. ; used 1 SHIPPING (shipping and handling) from stock

We serviced a

GE REFRIGERATOR

Model PFE28KBLFTS

Near Mantua, OH 44255

Brian M

Job Details: 07/28/2021

"Cc lights not working Found switch to be intermittently working Needs switch Customer to install switch ; ordrng 1 WR23X29161 (fresh food door ligh) and 1 WR23X29161 (fresh food door ligh), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

JENN-AIR COOKTOP ELE

Model JGD8345ADB

Near South Euclid, OH 44121

Jason N

Job Details: 07/28/2021

"Cc unit needs burner heads replaced. Customer stated all burners work except LR, but flames on all others are not normal. Replaced all burner heads and surface ignitors. Ran burner op test, all working except LR. No spark on ignitor. All others test good, flames look good. All ignition switches tested good, unit needs spark module. ; ordrng 1 12001596 (Spark module)"

We serviced a

WHIRLPOOL STACK W/D

Model WHD862CHC1

Near Strongsville, OH 44136

David R

Job Details: 07/28/2021

Stacked. Replaced baffle. Tested. Good. Op test ok.

We serviced a

CROSLEY DRYER

Model CED7006GW0

Near Conneaut, OH 44030

Jeff M

Job Details: 07/28/2021

Installed the new part op tested good. Cycling thermostat timer and heater element

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Conneaut, OH 44030

Jeff M

Job Details: 07/28/2021

Actuator slipped out of the camshaft cradle needs a new actuator no ETA; ordrng 1 W10913953 (Actuator)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT720PADE0

Near Kingsville, OH 44048

Jeff M

Job Details: 07/28/2021

The sump motor is not washing its receiving power needs a new motor; ordrng 1 WPW10671941 (Sump)

We serviced a

MAYTAG WASHER

Model MVWB835DW0

Near Streetsboro, OH 44241

Brian M

Job Details: 07/28/2021

Cc unit just fills Ran diagnostics no errors Added about 6 pounds ran manual fill agitate and drain and spin no issue Removed clothes ran auto test and calibration Re ran same clothes using normal cycle unit is operating as designed

We serviced a

KITCHENAID RANGE

Model KGSK901SSS01

Near Lakewood, OH 44107

Corina B

Job Details: 07/28/2021

CC that the two burners not lighting and the light will not shut off. Confirmed. Found the wires to the light switch off. Adjusted the console. ; schdld next appmnt for 8/11 WED 8-11

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Cleveland, OH 44105

Corina B

Job Details: 07/28/2021

"CC that the unit will not finish a cycle. Ran diag f2e1 stuck key F8e1 no fill long fill. Ran tachometer passed. Ran an auto test, good. Started a rinse and spin. Drain pump stayed on. Checked the pressure hose, clear. Will need a new control. Office to reschedule. Left the parts there. ; ordrng 1 W11170319 (Control) and 1 W10919003 (Valve)"

We serviced a

FRIGIDAIRE RANGE

Model FGFL77ASC

Near Geneva, OH 44041

Jeff M

Job Details: 07/28/2021

The unit was not heating installed a ignitor op tested good ; used 1 12400035 (IGNITER) from stock

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW2

Near Cleveland, OH 44108

Jason N

Job Details: 07/28/2021

"Cc unit still coding LoFloRan diagnostics, found code f8e1 for no/low flow. Ran diagnostics test, no water coming in on for cold or hot. Found both water valves closed at wall connection. Opened valves and retested, good flow in to unit. Started normal load for customer. Unit washing load normally, no faults. Unit is working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KSSS36MDX

Near Strongsville, OH 44136

David R

Job Details: 07/28/2021

Replaced thermostat. Give 24 hours to return to normal temps. Op test ok

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near Cleveland, OH 44110

Jason N

Job Details: 07/28/2021

"Cc unit did not spin out, stuck on rinse.Customer stated unit didnt spin out and the water was draining out. Ran diagnostics, found code f5e2 for lid lock fault. Ran auto test, all functions passed. Ran manual lid lock test several times. Lid lock is working correctly. Unit is very unlevel due to basement floor. Leveled unit. Started normal load then switched to drain and spin. All functions working properly, cannot duplicate and issue with unit at this time. Unit is working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Strongsville, OH 44136

David R

Job Details: 07/28/2021

Customer had POP 7/15/20. Under 1 year so no payment. Took pics. Cc top lights and FZ not working. Found FZ led bad. Replaced from t/s tested. Good. Op test ok. ; used 1 W10695459 (LED MODULE) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ00

Near Strongsville, OH 44149

David R

Job Details: 07/28/2021

"Cc unit icemaker not working or was working intermittently. Temp test good, 0*. Checked wires at bottom hinge. All wires are intake. Can hear icemaker trying to cycle back and forth but wont complete turn. Went into diagnostics icemaker cycled and called for water, thermistor shows open. Ordering icemaker.; ordrng 1 W10873791 (Icemaker), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL RANGE

Model WGG755S0BS01

Near Parma Heights, OH 44130

Marie V

Job Details: 07/28/2021

"Cc that the control panel is warped and that one of the knobs is loose and they smell gas once in a while. Panel will need to be replaced and the knob has a crack on it it will also need to be replaced. I was able to smell some gas. Took panel off and tighten all screws for gas on the knobs, still gas smell, took a bottle with water and soap and started spraying all ends for gas line. Found a leak and adjusted. Cust will get knob and paid for adjusting gas line for leak. Cust will install knob. Op test ok; ordrng 1 W10528787 (Panel 206.26) and 1 WPW10506367 (Knob), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Berea, OH 44017

Marie V

Job Details: 07/28/2021

"Cc that the unit makes a clicking noise and that question about water level. Ran diag found error code f7E6 motor fault. Ran auto test, no agitation. Tilted unit found shifter off place. Replace shifter and calibrated unit. Explain cust that this new units run with low water if they need more water bulky/sheets will be the best option is the cycle that fills the most. 6-7 bath towels = a full load and you only need to add 1-2 tablespoons of detergent. Op test ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Oberlin, OH 44074

David R

Job Details: 07/28/2021

Tested temp. 4* in FZ and 39* in FF. Turned temp down in FZ. Replaced icemaker. Did a test run. Cycled and called for water. Told customer let unit cook and give it about 24-48 hours for a full basket.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SHW1

Near Kent, OH 44240

Brian M

Job Details: 07/28/2021

Installed control and float OP Test Ok Called whirlpool to report drain setup Tech line suggests customer to have plumbing looked at and have hose installed higher. There is nothing else recommended other than to have hose elevated

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS4

Near Mentor, OH 44060

Joe O

Job Details: 07/28/2021

Installed ui and dispenser. Tested. Op test ok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ00

Near Chardon, OH 44024

Joe O

Job Details: 07/28/2021

Installed modules. Op test ok

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Cleveland, OH 44106

Dan H

Job Details: 07/28/2021

"Customer complaint that unit is not working, ran diagnostics no error codes found, started normal wash cycle, unit filled and began washing, incoming water temperature at 70 degrees, advised customer to run hot water in the sink before starting, unit is operating as designed"

We serviced a

ELECTROLUX DRYER

Model EFMG627UIW0

Near Shaker Heights, OH 44120

Dan H

Job Details: 07/28/2021

"Installed new outer door glass, op test good"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Moreland Hills, OH 44022

Joe O

Job Details: 07/28/2021

"Installed door, board, ui, and shaft. Op test ok"

We serviced a

WHIRLPOOL FREEZER

Model WRF767SDHZ

Near Geneva, OH 44041

Jeff M

Job Details: 07/28/2021

Customer wanted me to remove the sliding glass tray it located in the refrigerator. I did unit tested good customer wanted the extra space it was a feature that she did not need or want or care for

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM

Near Ravenna, OH 44266

Brian M

Job Details: 07/28/2021

Recovered refrigerant Installed evap and drier. Pressure tested with nitro 150 psi no changes Ran 30 inch vac for 20 min Watched no change Recharged with 5.5 oz r134a Pressure sitting at 0 normal frost pattern OP Test Ok Advised to let cool for 48 hours

We serviced a

GE DISHWASHER

Model GDT655SMJES

Near Ravenna, OH 44266

Brian M

Job Details: 07/28/2021

Cc door just falls Found spring popped off Fixed spring OP Test Ok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Maple Heights, OH 44137

Corina B

Job Details: 07/28/2021

"CC that the unit is not cooling. Confirmed Fz 35* ff 80*. Found frost and ice on the back wall. Evaporator fan not running. Steamed out the evaporator. Will need a new control, fan thermistor and harness. ; ordrng 1 W11035836 (Control) and 1 WPW10464673 (Evap fan) and 1 WPW10487766 (Harness) and 1 WPW10384183 (Thermistor)"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Lorain, OH 44055

Gabriel P

Job Details: 07/28/2021

Replaced drive belt ran diagnostic and calibration opt test good

We serviced a

MAYTAG DRYER

Model MEDB765FW0

Near Warrensville Heights, OH 44128

Dan H

Job Details: 07/28/2021

"Customer complaint that unit shuts off after 3 minutes, ran diagnostics no error codes found, moisture sensor test passed, adjusted dryness level, unit is operating as designed"

We serviced a

KITCHENAID B/IN REFRIGERATO

Model KSSS48MHX00

Near Moreland Hills, OH 44022

Dan H

Job Details: 07/28/2021

"Recovered refrigerant, installed compressor , evaporator,and filter drier, brought system into a 28 vacuum, watched 15 minutes, no change on gauges, recharged unit with 6.5oz of r134a, good frost pattern, op test good, advised customer to wait 24 hours before restocking refrigerator ; used 1 W10890126 from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC0

Near Lorain, OH 44052

Gabriel P

Job Details: 07/28/2021

"Basement was flooded and smelled like urine mold everywhere and ceiling falling apart. Control board not working possible water damage unit wont fill, agitate or spin. Office review; saved tckt"

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near Lakewood, OH 44107

Gabriel P

Job Details: 07/28/2021

"Cc unit not draining, she stated that she has to run drain and spin cycle at least 3 times after wash cycle finishes, ran diagnostic test found no error codes, rand manual fill and manual drain found no issues with draining. Found unit leaning to the right, possibly that unit is getting an off balance load. Replace drain pump and Leveled unit opt test ok"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Rocky River, OH 44116

Gabriel P

Job Details: 07/28/2021

Unit will need a dispenser; ordrng 1 WPW10671905 (Dispenser assembly)

We serviced a

GE WALL OVEN

Model PT7800SH2SS

Near Avon Lake, OH 44012

Gabriel P

Job Details: 07/28/2021

"Replace parts ge ask to replaced, unit still shows temp sensor error noticed found a red light flashing on control board in between the microwave and oven ge told us that light means unit is receiving power and the light can turn any color as long as unit has power, contacted Bj and followed his instructions no luck on clearing error code, he advise to contact GE support, tech line wasnt helpful and told us to splice the temp sensor and unit harness to see if that helps, ask him why splice the harness when sensor has same connector and his answer was because Im telling, because sometimes the connector is bad. ; saved tckt"

We serviced a

MAYTAG WASHER

Model MVWB865GC0

Near Chagrin Falls, OH 44023

Brian M

Job Details: 07/27/2021

Installed control and latch Ran auto test and calibration OP Test Ok

We serviced a

MAYTAG WASHER

Model MVWB835DW2

Near Streetsboro, OH 44241

Brian M

Job Details: 07/27/2021

Cc unit not filling properly Found valve to have failed And cold water valve stuck closed Replaced using truck stock Ran auto test and calibration OP Test Ok ; used 1 W11165546 (VALVE) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW8500BW0

Near Avon, OH 44011

Marie V

Job Details: 07/27/2021

"Cc that the unit is leaking every time is been use. Not a lot of water, but it leaks. Started unit no water leaks underneath unit. Tilted unit and inspected,pass. Took top off and inspected the fill hoses from valve to dispenser, they have ends wet that water can come out and leak. Unit will need detergent and bleach dispenser. ; ordrng 1 WPW10554110 (Dispenser bleach) and 1 W10552116 (Dispenser detergent), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Westlake, OH 44145

Marie V

Job Details: 07/27/2021

Cc that the unit started smoking. Ask for a cup with water and tested unit. Is not heating and it smells like something burning. Took unit out of the wall and panels off found inverter for microwave burned. Unit will need inverter and magnetron.; ordrng 1 W11346197 (Magnetron) and 1 W11325604 (Inverter)

We serviced a

SAMSUNG DRYER

Model DVG45T6000WA3

Near Painesville, OH 44077

Jason N

Job Details: 07/27/2021

"Cc unit not cycling, humming sound and burnt smellRan dryer op test. Motor humming, can smell burning windings on motor. Drum is free spinning, not bound up. Unit needs drive motor. Customer not repairing at this time, estimate only. ; ordrng 1 DC31-00055G (Drive motor)"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Cleveland, OH 44111

Corina B

Job Details: 07/27/2021

"CC that the door is broken. confirmed. Will need a new door. ; ordrng 1 W11176456 (Door), used 1 1OVRSZ (oversized shipping) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model MFF2258FEZ07

Near South Euclid, OH 44121

Dan H

Job Details: 07/27/2021

"Customer complaint that freezer section door handle is loose and door shelf does not fit in door and light switch is not working, tightened door handle, bin sent is for wrong door, unit needs new switch and shelf, part is out of stock so not scheduling return appointment ; ordrng 1 W11291138 (Switch) and 1 W11291138 (Switch) and 1 WP12918704 (Bin)"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Timberlake, OH 44095

Joe O

Job Details: 07/27/2021

Cc: not agitatingFound error codes f7e6(shifter fault). Found unit not shifting. Needs actuator. Replaced actuator. Ran auto test and calibration. Op test ok; used 1 W10913953 (ACTUATOR) from stock

We serviced a

AMANA WASHER

Model NFW5800HW2

Near Wickliffe, OH 44092

Joe O

Job Details: 07/27/2021

Installed control. Ran quick test cycle. Op test ok

We serviced a

WHIRLPOOL WASHER

Model MVWB855DC3

Near Avon, OH 44011

Gabriel P

Job Details: 07/27/2021

"Kathy unit is working as designed called whirlpool tech line and they recommended that the drain hose be at 39inch high to fix LF error, measure drain hose and its at 33inches. Informed the customer about what whirlpool said and she said last tech said that was not the issue. Provided customer with the file number so they can contact customer service and follow up with them."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Cleveland, OH 44113

Dan H

Job Details: 07/27/2021

"Installed new water inlet assembly, op test no good , found tub bent where inlet connects through causing it not to seal, also found upper rack wheel broken, unit needs new tub and rack wheel, part is out of stock so not scheduling return appointment ; ordrng 1 W11409866 (Tub) and 1 W11561080 (Rack wheel)"

We serviced a

KENMORE DRYER

Model 110.76852694

Near Lakewood, OH 44107

Corina B

Job Details: 07/27/2021

CC that there is long dry times. Checked the vent outside clear. Cycled the dryer several times. Will need gas coils. Replaced the coils from t/s. Opt test ok ; used 1 279834 (COIL) from stock

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS04

Near Cleveland, OH 44135

Marie V

Job Details: 07/27/2021

"Cc that the unit stopped running for a while, and started back up and now is working. Took temp 37* on fresh food section and 0 on freezer. Found some condensation on freezer, explain cust about closing doors she said that she always make sure that is close. Right now unit is working as designed. Op test ok"

We serviced a

KENMORE WASHER

Model 110.5142511

Near Madison, OH 44057

Jeff M

Job Details: 07/27/2021

The suspension is worn out counterbalance rings separate from the tub customer purchase this machine used and I was able to place the counterbalance ring back in position so the machine would work in the meantime

We serviced a

KITCHENAID DBL WALL OVEN

Model KEBS208SBL00

Near Chesterland, OH 44026

Joe O

Job Details: 07/27/2021

"Cc: long preheat times, temperature not hot enoughFound outer broil element open. Bake element is functioning. Needs broil element; ordrng 1 WP9760774 (elmnt-brol), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

FRIGIDAIRE WASHER

Model FWS1233FS0

Near Willoughby, OH 44094

Joe O

Job Details: 07/27/2021

"Cc: stopped mid cycle, not draining or spinningCustomer stated the unit stopped after the rinse and did not drain or spin. She stated after awhile uThe unit eventually drained the water but thats it. Ran manual spin, unit is spinning and draining. Ran rinse, unit is rinsing, draining and spinning. Found belt worn. Needs drive beltCustomer does not want to repair at this time; ordrng 1 134511600 (v-belt), used 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"

We serviced a

MAYTAG DRYER

Model MGDC465HW1

Near North Madison, OH 44057

Jeff M

Job Details: 07/27/2021

Installed the new part op tested good. Timer; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ02

Near Fairview Park, OH 44126

Marie V

Job Details: 07/27/2021

"Cc that cant get unit back to recommended and everything is super cold on fresh food section. Confirmed. Control is not responding Will need new control. Replaced control from T/S, programmed to 1-2 by label. Op test ok; used 1 WPW10503278 (CNTRL-ELEC) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB543CMJV00

Near Ashtabula, OH 44004

Jeff M

Job Details: 07/27/2021

The freezer evaporator is frosted over heavily the lines by the compressor compartment are all frosted over. The freezer evaporator fan is running theres no air transfer To the fresh food compartment. I put the unit in diagnostics theres no error codes the defrost heater is operating. It could be the evaporator fan is malfunctioning or the dampener is not opening correctly. And I was reading through the notes There is mentioned it could be a restriction. The unit needs an evaporator fan a filter dryer a dampener control assembly and an evaporator fan. ; ordrng 1 W11369036 (Fan) and 1 W11087463 (Damper) and 1 W11490399 (Dryer) and 1 W11394622 (Evap)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB2

Near Perry, OH 44081

Jeff M

Job Details: 07/27/2021

L one wire nut was loose re-tighten the nut

We serviced a

KITCHENAID RANGE

Model KGSK901SSS01

Near Lakewood, OH 44107

Corina B

Job Details: 07/27/2021

"CC that f1e1 comes on. Checked the temp sensor, good. Checked the wires to the sensor and the latch, good. Will need a main control. When looking at the control p/n show the ui. Called BJ to find correct number. Office to reschedule. ; O-emld tckt"

We serviced a

MAYTAG DRYER

Model MGDC465HW1

Near Cleveland, OH 44102

Corina B

Job Details: 07/27/2021

"CC that there is a ticking noise. Confirmed. Found the idler pulley, wobbling. Replaced the idler pulley. Replaced the dryer repair kit from t/s. ; used 1 4392065 (DRYER REPAIR KIT) from stock"

We serviced a

MAYTAG DRYER

Model MEDX655DW1

Near Streetsboro, OH 44241

Brian M

Job Details: 07/27/2021

Stopped and spoke with customers son still no part ; saved tckt

We serviced a

WHIRLPOOL RANGE

Model WFG515S0JS1

Near Streetsboro, OH 44241

Brian M

Job Details: 07/27/2021

Installed control and spark module OP Test Ok

We serviced a

GE REFRIGERATOR

Model TFX26ZPDAWW

Near Shaker Heights, OH 44122

Dan H

Job Details: 07/27/2021

"Cleared evaporator, installed heater and defrost heater, op test good"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near University Heights, OH 44118

Jason N

Job Details: 07/27/2021

"Cc unit top rack piece broken and cabinet damagedFound RH adjuster wheel broken away from adjuster body. This was not like this during last service, I would have noticed. Snapped pic. Found cabinet trim next to unit separated from side panel. Customer claimed technician must have damaged as they were pulling the unit in and out of the cabinet space. False. Unit was never uninstalled or reinstalled during the last service for replacing the wash motor, I replace wash motors while units are installed. Snapped pics. Replaced upper rack adjusters using customer supplied pre Id parts. Rack op test good. ; saved tckt"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Beachwood, OH 44122

Jason N

Job Details: 07/27/2021

Cc unit front panel needs replaced due to damage.Replaced front door panel skin using customer supplied pre Id part. Customer satisfied with appearance. Op test good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ09

Near Painesville, OH 44077

Jeff M

Job Details: 07/27/2021

Customer was experiencing freezing on the middle shelf I adjusted the temperatures by 2? unit tested good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ00

Near Mentor, OH 44060

Joe O

Job Details: 07/27/2021

Installed ice maker. Cycled. Op test ok

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Rocky River, OH 44116

Marie V

Job Details: 07/27/2021

"Cc that the door wont close. Confirmed found bottom hinge off the pin place causing door not to line up, corrected issue. Ask manager in Lowes if the dent on door they wanted to fix or sell as it is, they will sell unit as it is. Op test ok."

We serviced a

KITCHENAID DISHWASHER

Model n/a

Near Beachwood, OH 44122

Jason N

Job Details: 07/27/2021

"Cc unit handle loose.Confirmed handle loose, tightened set screws. Op test good."

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW0

Near Mentor, OH 44060

Joe O

Job Details: 07/27/2021

"Cc: not startingCustomer showed video, unit turned on, would rotate back and forth for a second, then shut off. Found no stored error codes. Ran diagnostics test cycle. Found cam worn. Found gear case leaking oil, and belt slipping on pulley. Needs gear case, cam, and belt. Gear case and cam show out of stock. Office to reschedule ; ordrng 1 W11423758 (Gear case) and 1 W10721967 (drive pulley) and 1 W11239857 (belt)"

We serviced a

MAYTAG RANGE

Model MGR8670WS0

Near Avon, OH 44011

Gabriel P

Job Details: 07/27/2021

"Unit will start to heat the moment the power comes on and would not shut off contacted tech line Ian 7731353063 was told bake relay is shorted call safety they will cover trip and diagnostic and Cust will be responsible for the labor and parts Unit will need main control. Customer will think about repair; ordrng 1 WPW10271776 (Elec control), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ00

Near Strongsville, OH 44136

David R

Job Details: 07/27/2021

Replaced pad. Tested. Ice and water good. Op test ok

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS20XVMS6

Near Strongsville, OH 44136

David R

Job Details: 07/27/2021

Customer complaint unit lights not working and ice/water dispenser off. Found unit in Sabbath mode. Showed customer what was wrong. Accidentally hit the sabbath mode. Corrected. All components working properly. ; used 1 SENIORDISCOUNT (senior discount) from stock

We serviced a

KITCHENAID RANGE

Model KDRS505XSS01

Near Beachwood, OH 44122

Jason N

Job Details: 07/27/2021

"Cc unit burner not sparking. Tested all burners operation. LF burner not sparking/igniting. Burner will spark when other burners are turned on. Unit needs ignition switch. Replaced ignition switch using misc truck stock part. Retested all burners, all burners sparking and igniting properly. Op test good. ; used 1 WPW10204718 (Ignition harness) from stock"

We serviced a

MAYTAG WASHER

Model MVW6230HW1

Near Strongsville, OH 44136

David R

Job Details: 07/27/2021

"Did not receive gearcase, got a GE washer knob. Checked and have right model and part number. Re ordering ; ordrng 1 W11423758 (Gearcase)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Ravenna, OH 44266

Brian M

Job Details: 07/27/2021

Cc unit not cooling properly Found fridge at 37 and freezer at 1 degrees unit is making ice and has full ice bin Customer stated that it seemed to be intermittently. Removed kick plate found condenser packed with dog hair Cleaned condenser advised to watch for 48 hours

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS1

Near Mentor, OH 44060

Jeff M

Job Details: 07/27/2021

Installed new part zero change customer very much so wanted me to put the old part back in even though it does the exact same thing. So I did. The issue was not the racks its not the rails its not the seals its the fact that the hole that the dishwasher sits in is too small for the machine customer needs a carpenter to come out and make the hall larger

We serviced a

WHIRLPOOL DISHWASHER

Model KDFE104HPS1

Near Mentor, OH 44060

Joe O

Job Details: 07/27/2021

Installed dispenser. Op test ok

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Westlake, OH 44145

Gabriel P

Job Details: 07/27/2021

"Cc freezer door wont close, found sheet of ice on freezer door Defrost the freezer ice buildup. Opt test ok"

We serviced a

WHIRLPOOL WASHER

Model WTW5005KW0

Near Cleveland, OH 44128

Dan H

Job Details: 07/27/2021

"Customer complaint that unit takes too long to fill, ran diagnostics found f8e1(long/no fill) error code, found cold water supply valve barely open, opened, op test good"

We serviced a

KITCHENAID WALL OVEN

Model KOCE500ESS11

Near Avon Lake, OH 44012

Gabriel P

Job Details: 07/27/2021

As per service pointer unit will need door parts and switches. Office please make sure I have 2interlock switches for microwave.; ordrng 1 W10775493 (Glass door panel) and 1 W10687342 (Door assy) and 1 W11449277 (Interlock harness) and 1 W10874474 (Door hinge)

We serviced a

WHIRLPOOL RANGE

Model WFE540H0EB0

Near Fairview Park, OH 44126

Marie V

Job Details: 07/27/2021

"Cc that the oven started heating up non stop, unit was pulled out and unplugged when arrived. Confirmed error code, unit will need control board and oven sensor. Gave estimate to cust, cust will buy new.; ordrng 1 WPW10586736 (Control) and 1 W10833885 (Sensor), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW2

Near Avon Lake, OH 44012

Gabriel P

Job Details: 07/27/2021

Replace shifter actuator. Ran calibration unit optest ok.

We serviced a

JENN-AIR REFRIGERATOR

Model JFC2290VEM4

Near Rocky River, OH 44116

Marie V

Job Details: 07/27/2021

"Replaced ice maker, it cycle, no water came in, water was turned off. Cycled ice maker and it filled with water. Advice cust to get rid of the first few batches of ice because ice maker it been in a box, and that to allow unit a few hours to start making ice. Op test ok"

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Bay Village, OH 44140

Marie V

Job Details: 07/27/2021

"Cc that the unit shakes sometimes it takes up to 3 times to get the clothes rearranged and up and going. Ran diag found error code of F0E5 off balance load. Ran auto test. Pass, ran calibration and explain cust how much water this unit uses and how much to load unit and what to do when is a off balance load, cust said that they had off balance before. Op test ok"

We serviced a

ROPER WASHER

Model RTW4516FW2

Near Lorain, OH 44052

Gabriel P

Job Details: 07/27/2021

"Cc unit fills with water after draining and unit starts again on its own, found long fill no fill error code. Advice customer to raise drain hose. Unit is working as designed. Customer wants us to work on second unit but not work order advise him to call and set up service so we can come back and work on it. Drain hose on floor"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM01

Near Painesville, OH 44077

Joe O

Job Details: 07/27/2021

"Installed evap fan motor, and blade. Op test ok"

We serviced a

WHIRLPOOL WALL OVEN COMBO

Model WOC97ES0ES01

Near Westlake, OH 44145

Marie V

Job Details: 07/27/2021

"Cc that the microwave will not work is showing open and close door. Door is not warped, and when u press switches do not make any difference.unit will need new door switches. Cust will call back if they want to continue ; ordrng 1 W11449277 (Harness interlock) and 1 WPW10128850 (Arm), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDPM354GPS0

Near Mentor, OH 44060

Jeff M

Job Details: 07/27/2021

The pump came broken. We order a new pump motor; ordrng 1 W10805015 (Sump)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM00

Near Cleveland, OH 44114

Corina B

Job Details: 07/27/2021

CC that the unit is not cooling. Confirmed. Fz 45* ff 53*. Checked the frost pattern on the evaporator ball of ice at the top of the evaporator. Will need a compressor and evaporator. The thermistor cover broke. Office to reschedule. ; ordrng 1 W11459354 (Evaporator) and 1 W10507884 (Compressor) and 1 WPW10143759 (Drier) and 1 WP67003924 (Cover)

We serviced a

WHIRLPOOL WASHER

Model NTW4516FW3

Near Cleveland, OH 44104

Corina B

Job Details: 07/27/2021

CC that the unit does not start a cycle. Confirmed. Found drain hose only 18 off the ground. Advised cust to raise the drain hose 39 off the ground. Started a cycle. Opt test ok.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Lorain, OH 44053

Gabriel P

Job Details: 07/27/2021

"Cc unit making loud noise when operating, ran diagnostics found no error codes, leveled the unit and is working as designed."

We serviced a

KITCHENAID BUILT IN FRIDGE

Model KSSC42QKS02

Near Painesville, OH 44077

Jeff M

Job Details: 07/27/2021

Installed the new part op tested good. Control

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Geneva, OH 44041

Joe O

Job Details: 07/27/2021

Installed ice maker. Cycled. Op test ok