Service History 309 - Fred's Appliance

We serviced a

KITCHENAID WALL OVEN

Model KODE500ESS02

Near Mentor, OH 44060

Dan H

Job Details: 09/30/2021

"Installed new user interface , op test good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ05

Near North Royalton, OH 44133

Marie V

Job Details: 09/30/2021

"Cc that everything in freezer at the top shelf and that the freezer door you have to push to clos and it was a lot of frost inside. Check rails they had too much live in it and it froze and it was hard to open and close. Got most of it off and tested door, door closes by itself when is almost close all the way. Took temps and fresh food section is at 40* and freezer at 0*. Advice cust to change how the shelf are set to be able to put gallon of milk at the top that will help have a good airflow inside unit. Also to set the freezer to 3 that will help the compressor to cycle faster and avoid freezing foot. Op test ok"

We serviced a

WHIRLPOOL WASHER

Model MVWB725BW0

Near Rocky River, OH 44116

Gabriel P

Job Details: 09/30/2021

"Found bearings very loud couldnt take agitator out or basket it will need outer tub and rps sensor cause it has oil and shorted unit threw the error code f51 rps giving estimate ; ordrng 1 W10381078 (Tub) and 1 WPW10178988 (Rps sensor), used 1 SENIORDISCOUNT (senior discount), and 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW1

Near Maple Heights, OH 44137

Jason N

Job Details: 09/30/2021

"Cc unit starts filling with water then code displaysRan diagnostics auto test. Cold valve solenoid not actuating, all other solenoids working in test cycle. Replaced inlet water valve using customer supplied pre Id valve. Started normal load. Unit sensed and filled properly, advanced to wash cycle, no faults. Op test good."

We serviced a

JENN-AIR REFRIGERATOR

Model JUD248RCCX00

Near Westlake, OH 44145

Angel

Job Details: 09/30/2021

Harness was replaced. Tested unit opt test ok.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Kent, OH 44240

Brian M

Job Details: 09/30/2021

"Cc unit not powering onFound unit getting power but nothing coming from control Can not verify function of UI But advised on UI and control replacement ; ordrng 1 W11302464 (console) and 1 W11305297 (cntrl-elec), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ07

Near Kent, OH 44240

Brian M

Job Details: 09/30/2021

Complaint glass broken Found door damaged needs door ; ordrng 1 W11173823 (door/mw)

We serviced a

MAYTAG WASHER

Model MVWB980BW0

Near Pepper Pike, OH 44124

Joe O

Job Details: 09/30/2021

Cc: item stuckRemoved debris. Ran test cycle. Op test ok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJW00

Near Lyndhurst, OH 44124

Joe O

Job Details: 09/30/2021

Cc: leakingFound drain tube plugged. Cleared drain. Customer stated after clearing drain that items are freezing in ff section. Stated the eggs are freezing. Found eggs directly under vent. Advised customer not to put items in front of vents. Op test ok

We serviced a

WHIRLPOOL STACK W/D

Model MHW5630HW2

Near University Heights, OH 44118

Joe O

Job Details: 09/30/2021

"Cc: no hot waterFound water is connected correctly. Ran diagnostics test cycle. Found hot water is coming in. Ran normal cycle found only cool/water entering. Spoke with BJ, Ran quick wash and heavy duty, found both cycles allow hot water. Found quick reference guide normal cycle does not use hot water to allow for energy efficiency. Customer asked about other cycles I advised them I could not find any information on other cycles. Advised customer unit functioning as designed. Op test ok"

We serviced a

WHIRLPOOL RANGE

Model WFE540H0ES

Near Middleburg Heights, OH 44130

Marie V

Job Details: 09/30/2021

"Cc that the unit is not getting to temp. Confirmed, took bottom panel off and found heating element shorted. Took back panel off and check for power at the terminal block and then turned bake on and check for power getting to heating element 238v. Unit will need new heating element. Cust will replace part. We have to order; ordrng 1 W10779716 (Element), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Parma, OH 44129

Marie V

Job Details: 09/30/2021

"Cc that the drawer will come off or will not close all the way. Took them off and inspected, nothing broken on it. Put back in notice that the shelf was all the way to the back and that makes the drawer hit the back wall so it does not close all the way. Adjusted for cust, tested op test ok. No parts needed"

We serviced a

WHIRLPOOL DRYER

Model WED5100HW2

Near Berea, OH 44017

Marie V

Job Details: 09/30/2021

Cc that the unit runs but no heat. Confirmed. Check power at the outlet from L1 to N 120V from L2 to N 0V and from L1 to L2 95V. Need electrician. Op. Test ok

We serviced a

JENN-AIR WALL OVEN

Model JMW2430WS02

Near Painesville, OH 44077

Dan H

Job Details: 09/30/2021

"Customer complaint that oven is not heating properly, started bake for 350 degrees ; ordrng 1 WPW10292566 (Cntrl) and 1 WP74008369 (Oven temperature sensor), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ05

Near Cleveland Heights, OH 44118

Joe O

Job Details: 09/30/2021

"Installed water valve. Cycled ice maker, tested water flow. Op test ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Solon, OH 44139

Jason N

Job Details: 09/30/2021

"Cc unit not dispensing iceRan dispense test, no water or ice will dispense. Found LH door liner warped where door switch contact is made. Unit needs LH door. Advised customer 4-8weeks for a new door to be delivered. Customer to contact office when door arrives for scheduling a return date. ; ordrng 1 W11435353 (LH Door-fip)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM02

Near Cleveland, OH 44108

Joe O

Job Details: 09/30/2021

"Cc: not cooling either compartmentFound temps in ff section at 58 degrees, freezer at 53 degrees. Found unit has no frost pattern. Found ball of ice on cap tube. Needs compressor, evap and drier. Please add to cancellation list; ordrng 1 W10836706 (evaporator) and 1 W11092625 (compressor) and 1 WPW10143759 (dryer)"

We serviced a

MAYTAG REFRIGERATOR

Model MFF2558VEM5

Near Rocky River, OH 44116

Gabriel P

Job Details: 09/30/2021

Try forcing heater but it never turn on check voltage going to heater 0 need control check element for continuity pass also rails bearings are damage ordering parts needed ; ordrng 1 WPW10503278 (Control) and 1 WPW10284684 (Slider left) and 1 WPW10284685 (Slider right) and 2 WPW10120018 (Rails)s and 1 W11260592 (Harness)

We serviced a

WHIRLPOOL FREEZER

Model EV161NZTQ00

Near Highland Heights, OH 44143

Joe O

Job Details: 09/30/2021

Cc: ice build up in bottom of freezerFound drain tube plugged. Needs drain cleared. Cleared drain. Op test ok; used 1 SENIORDISCOUNT (senior discount) from stock

We serviced a

WHIRLPOOL FREEZER

Model MZF34X16DW00

Near Painesville, OH 44077

Dan H

Job Details: 09/30/2021

"Customer complaint that unit is not cooling, confirmed , found leak in condenser line, line sucked up water from evaporator drain pan, compressor stopped running after a few minutes unit needs line repaired, compressor, and filter drier, customer does not want repair ; ordrng 1 W10507884 (Compressor), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Kent, OH 44240

Brian M

Job Details: 09/30/2021

Cc no power Found unit not powering on but was able to enter diagnostics for error f6e2 f6e3Miscommunication error Needs UI and control Office to schedule ; ordrng 1 W11400681 (Control) and 1 W11112656 (console)

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF505ESS01

Near Aurora, OH 44202

Brian M

Job Details: 09/30/2021

60 degrees no frost Low side 28 inch vac 90 high Called whirlpool , Stated findings non repairable

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS02

Near Solon, OH 44139

Jason N

Job Details: 09/30/2021

"Installed freezer door slides. Tested door closure several times. Door pulling in tightly, no hesitation. Op test good."

We serviced a

KITCHENAID REFRIGERATOR

Model Kssc48fts18

Near Aurora, OH 44202

Brian M

Job Details: 09/30/2021

Installed control OP Test Ok Advised to watch and give it a week to change temps ; used 1 SHIPPING (shipping and handling) from stock

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKW0

Near Chagrin Falls, OH 44023

Brian M

Job Details: 09/30/2021

Cc that installer said its missing control panel There is nothing wrong with the unit Ran test cycle to show customer how it works Customer said part delivered was for a washer and she took it Bloom Brothers she didnt know what to do with it

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW2

Near Chagrin Falls, OH 44023

Brian M

Job Details: 09/30/2021

Cc unit not agitating Found actuator stuck in spin Replaced using truck stock OP Test Ok ; used 1 W10913953 (ACTUATOR) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315sdhz03

Near Jefferson, OH 44047

Dan H

Job Details: 09/30/2021

"Customer complaint that unit is not cooling, fresh food section temperature at 57 degrees, freezer section temperature at 22 degrees, compressor and condenser fan are running, evaporator fan is running, found evaporator frozen solid, defrost heater is working, unit needs new control ; ordrng 1 W11203924 (Cntrl), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

GE REFRIGERATOR

Model DFE28JMHCES

Near Ashtabula, OH 44004

Dan H

Job Details: 09/30/2021

"Installed new freezer section evaporator fan , op test good"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Newbury Township, OH 44065

Jason N

Job Details: 09/30/2021

"Cc unit will not cycle properlyRan entitlement on m/s, under a yr. Ran diagnostics, found code f7e6 for motor fault. Checked under unit, found shifter arm had slipped out of splutch yoke. Per service pointer, replace shift actuator. Replaced shift actuator using truck stock part. Ran auto test and calibration. Op test good. ; used 1 W10913953 (ACTUATOR) from stock"

We serviced a

MAYTAG DISHWASHER

Model MDBH949PAB4

Near Chesterland, OH 44026

Jason N

Job Details: 09/30/2021

"Installed vent gasket. Ran wash test for 10 minutes, no leaks found. Op test good."

We serviced a

GE RANGE

Model JGB850EEF2ES

Near Chardon, OH 44024

Brian M

Job Details: 09/30/2021

Customer received 1 igniter damaged Needs reordered Replaced upper igniter and thermostat Ran test bake ; ordrng 1 WB13X25262 (range igniter glowba)

We serviced a

FRIGIDAIRE FREEZER

Model FFC0723DW18

Near Madison, OH 44057

Dan H

Job Details: 09/30/2021

"Customer complaint that unit is not cooling, Unit unplugged, plugged unit in , compressor started, unit is not cooling, unit has a leak in the system, evaporator cannot be replaced, unit cannot be repaired"

We serviced a

WHIRLPOOL DRYER

Model WED8500DC4

Near Olmsted Township, OH 44138

Marie V

Job Details: 09/30/2021

"Cc that the unit last time it was in I use it showed AF on the display and after that unit does not work. Confirmed, I was able to get a code off unit, F6E3 communication error between ACU and UI. Unit will need control board and Ui. When get the parts replaced can verify airflow on unit AF stands for airflow. ; ordrng 1 W11158455 (Ui) and 1 W11158453 (Control)"

We serviced a

ROPER DRYER

Model RED4516FW0

Near Cleveland, OH 44102

Manny

Job Details: 09/30/2021

Replaced term block and power cord opt test ok

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Elyria, OH 44035

Marie V

Job Details: 09/30/2021

"Cc that the gasket on unit came off, confirmed the gasket outside the unit came off a little. Adjusted op test ok"

We serviced a

JENN-AIR REFRIGERATOR

Model JFC2290VTB2

Near Brecksville, OH 44141

David R

Job Details: 09/30/2021

Put gasket in dryer to get out all kinks. Steamed ice from drawer. Tested good. No gaps visible. Op test ok.

We serviced a

KITCHENAID MICROWAVE

Model KEMC378KSS01

Near Brecksville, OH 44141

David R

Job Details: 09/30/2021

"Replaced all door switches. Found switches charred and broken. Also found 20 amp fuse in cavity on top behind control board open. Customer had one. Replaced as well. Unit is now heating and everything is working. Lamp not needed, customer had one. Took off total balance due. Unit working. Op test ok."

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Cleveland, OH 44113

Manny

Job Details: 09/30/2021

"Replaced ui,after replacing ui got error F24 for overflow, ordering pressure sensor.; ordrng 1 W11044866 (Pressure sensor)"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW2

Near Bay Village, OH 44140

Angel

Job Details: 09/30/2021

Cc that it was still not draining. Replaced drain pump and also found quarters blocking the holes in between the bellow removed for customer and explained him how to clean that out once in a while and all the dog hair. Tested unit draining as should. Opt test ok.

We serviced a

GE REFRIGERATOR

Model GYE22HSKBSS

Near Westlake, OH 44145

Angel

Job Details: 09/30/2021

Cc that unit was leaking on the corners of the freezer section. Verified and found ice on bottom of freezer and drain hole was clogged up cleaned out ice and steamed out rest of it too. Went to back of unit and the drain tube and rubber drain were full of sediment and dirt. Clean out and reinstalled all parts. Explained to customer the cause of water sediment and dirt that can build up after time and cause the issue they were having. Opt test ok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331FDDW00

Near Lorain, OH 44052

Angel

Job Details: 09/30/2021

Cc that light flickers and wont stay on. Verified and switch is faulty starts to flicker when you touch switch and takes long to turn on when you let go of switch will need to replace switch. Led light in fresh food section is not as bright also replacing led. ordering parts; ordrng 1 WPW10515058 (Led) and 1 W11439253 (Switch)

We serviced a

WHIRLPOOL REFRIGERATOR

Model GX5FHTXVB04

Near Elyria, OH 44035

Angel

Job Details: 09/30/2021

Cc That filter was stuck. Verified and it was a little hard for them to remove.Removed filter and installed there bi pass for now until they get new one. Opt test ok.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near North Ridgeville, OH 44039

Marie V

Job Details: 09/30/2021

"Cc that the unit is not starting and that the door is too hard to close. Check door switch is good started unit, started running but making noises coming from rollers and pulley. Took unit apart and showed cust, replaced dryer kit from T/S and lubricated rollers and pulley, adjusted door latch, pass. Unit has flexible foil vent, advice cust that thats a fire hazard to replace with flexible metal or rigid metal. Op test ok; used 1 4392065 (DRYER REPAIR KIT) from stock"

We serviced a

MAYTAG OTR MICROWAVE

Model MMV5208WS1

Near Euclid, OH 44117

Manny

Job Details: 09/30/2021

"Cc unit not working, found unit totally dead check for power at the outlet 122Vac present unit smells like electrical burn, customer stated that the unit hasnt worked in nearly 5 years, they are selling the house and wanted to see if it was worth repairing. Unit need high voltage components, some of the components are discontinued, customer will not proceed with the repair.; ordrng 1 W10222507 (Magnetron) and 1 W10248271 (Transformer) and 1 W10850446 (Capacitor) and 1 W11256462 (Diode), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Orange, OH 44128

Manny

Job Details: 09/30/2021

"Cc unit is constantly draining, ran diagnostics found error codes f8e4 and f9e2 found water in the overflow tray under the overflow switch and switch is stuck close. Replaced parts ran calibration and watched for leaks not leaks found unit was tilted forward a bit, level unit water could have come through the door since unit was leaning forward. Opt test ok"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Elyria, OH 44035

Angel

Job Details: 09/30/2021

"Replaced gear case, shifter and belt ran calibration and auto test passed recommended customer no more than 6 to8 regular bath towels is a full load and 1 to 2 tablespoons of detergent to wash there clothes. Opt test ok."

We serviced a

AMANA DRYER

Model NED4655EW1

Near Elyria, OH 44035

Marie V

Job Details: 09/30/2021

"Cc that the unit will start to run good but then shuts off, and you cant started back up until you give unit like 30 min to be able to start. Started unit. Check vent outside is clogged, advise cust that they need maintenance from building to clean the vent, and motor is over heating and shutting off. Unit will need new motor and vent cleaned. ; ordrng 1 WP694089 (Blower wheel) and 1 279827 (Motor) and 1 WP3387134 (Thermostat)"

We serviced a

KITCHENAID REFRIGERATOR

Model KBRC36FKS01

Near Westlake, OH 44145

David R

Job Details: 09/30/2021

"Replaced evap kit, cleared all ice. Corrected temp settings. Turned on max cool. Give 24 hours for unit to cool then turn icemaker on. Op test ok."

We serviced a

KITCHENAID RANGE

Model KSDB900ESS0

Near Chesterland, OH 44026

Joe O

Job Details: 09/30/2021

"Cc: uneven heating, unpredictable cooking in bake drawerCustomer stated when baking they have to rotate the food to get food to cook on both right and left sides. They also stated when trying to use the baking drawer it does not always work. Ran test bake. During preheat temps the same side to side. Advised customer to allow extra time during pre heat. Could not duplicate issue issue. Op test ok"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Lakewood, OH 44107

Gabriel P

Job Details: 09/30/2021

"Found hub strip gave estimate customer will not repair,opt test ok ; used 1 W10528947 (26.16) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KUDS35FXSS8

Near Seven Hills, OH 44131

Gabriel P

Job Details: 09/30/2021

Replace harness opt test ok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Brooklyn, OH 44144

Gabriel P

Job Details: 09/30/2021

Unit was plug in but it was warm found a leak on evaporator no there was some physical damage ordering parts ; ordrng 1 WPW10143759 (Filter) and 1 W11209866 (Compressor) and 1 WPW10313899 (Evap)

We serviced a

MAYTAG WASHER

Model MVWB955FC1

Near Westlake, OH 44145

Gabriel P

Job Details: 09/30/2021

"Replace shifter and control then ran calibration and auto test pass then ran a load of towel show customer,opt test ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GC3SHAXVY02

Near Gates Mills, OH 44040

Joe O

Job Details: 09/29/2021

Cc: ice building up on ice makerFound ice accumulated on top of ice maker. Ice door was not installed correctly to allow ice to fall into ice bin. Re seated the ice door. Cycled ice maker. Op test ok ; used 1 SENIORDISCOUNT (senior discount) from stock

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS5

Near Solon, OH 44139

Jason N

Job Details: 09/29/2021

"Cc unit control doesnt work correctlyCustomer stated some buttons on control are not lightning up. Found Proscrub and Hi temp wash leds are very dim. Unit would need UI console replaced. Called wp techline, cannot designate as non repairable as unit is still repairable with a new UI console. Advise customer they would have to call WP consumer line.; ordrng 1 W10803367 (UI console)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJW00

Near Ravenna, OH 44266

Brian M

Job Details: 09/29/2021

Customer showed pop from install date Found drain pan to be frozen over again steamed pan added copper wire to heater and down into tube to help prevent it happening again OP Test Ok

We serviced a

MAYTAG DISHWASHER

Model MDBH968AWB3

Near Beachwood, OH 44122

Corina B

Job Details: 09/29/2021

CC that the door does not lock and start. Confirmed. Adjusted the lock. Child lock was on the control. Started the unit. Opt test ok

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FGHS2355PF0

Near Avon, OH 44011

Angel

Job Details: 09/29/2021

Cc that unit is not dispensing ice found the ice motor not running. Verified switch was good found that the ice chute when you press the paddle it tries to open but shuts close immediately causing the motor not to run. Removed ui and verified components everything looked good it seems that there was probably a loose connection or the cylinder was getting caught. Placed everything back up and started working as should. Customer said they would try it like that for now and if it stops working again they will call and have the part replaced. Opt test ok.

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW2

Near Cleveland, OH 44144

David R

Job Details: 09/29/2021

"Cc unit is still having problems, customer said he said and watched as unit went through cycle with 2 rinses, said when it came to the second rinse, unit just sat and didnt agitate and heard control board making noises. Went through diagnostics, no error codes. Explained difference in water level for cycles. Explained difference in agitate fast and normal. Explained the use of clean washer with afresh. Ordering control for customer.; ordrng 1 W11399433 (Control)"

We serviced a

CROSLEY DRYER

Model n/a

Near Cleveland, OH 44108

Corina B

Job Details: 09/29/2021

CC that there is scrapping noise. Confirmed for the support rollers are worn. When stopping the dryer. The timer is ticking loud. Will need a new timer and repair kit ; ordrng 1 W11043385 (Timer) and 1 4392065 (Dryer repair kit)

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Painesville, OH 44077

Dan H

Job Details: 09/29/2021

"Customer complaint that unit is not washing, found new style shifter disconnected from cam, installed new old style shifter , op test good"

We serviced a

KITCHENAID DBL WALL OVEN

Model KODE507ESS05

Near Kirtland, OH 44094

Joe O

Job Details: 09/29/2021

Cc: not heating properlyRan test bake. Found unit averaging 336 degrees. Advised customer how to offset temps. Customer showed pop

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Bedford Heights, OH 44146

Jason N

Job Details: 09/29/2021

"Cc unit not filling with enough water, no washing clothes Ran diagnostics, no codes stored. Ran auto test and calibration, all functions passed. Had customer start a load using the typical load size she would use and wash settings she would use. Started normal load with 1/3 tub full of clothing. Unit sensed and filled with enough water to cover clothing and started washing. Unit is working as designed. Called wp techline, Andrew, documentation only, unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Parma, OH 44129

David R

Job Details: 09/29/2021

"Cc both sections not cooling. SxS. Heating compressor kick on and off. Put watt meter on, compressor would come on for 10 secs 8-9 amps and kick off for a minute and repeat. Will need a new compressor. Sealed system job. Ordering compressor and drier filter ** schedule for 3 job count; ordrng 1 W10507884 (Compressor)"

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Sheffield, OH 44054

Angel

Job Details: 09/29/2021

Cc that unit was turning off by itself every ten minutes. Ran diagnostics no error codes. Found lint screen clogged with lint. Explained to her that they would have to clean after every load they do because if its clogged up the unit wont have proper air flow and can over heat and shut itself off. I cleaned out blower wheel and lint screen still replaced ui since it was pre id ran unit and working as designed. Opt test ok.

We serviced a

AMANA REFRIGERATOR

Model ART318FFDW06

Near Cleveland, OH 44105

Manny

Job Details: 09/29/2021

"Cc unit not cooling in RC, found a lot of frozen condensation in the FC took evap cover and was frosted over place unit in diagnostics defrost cycle heater is working too measurements on defrost heater and evap thermistor both within range, looks like warm air was getting in the unit possibly door left open too long or something was between gasket and mullion causing warm air to get in. Steamed evap, watch unit for 10 mins good frost pattern forming,opt test ok"

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Willoughby, OH 44094

Joe O

Job Details: 09/29/2021

Cc: violent shakingRan drain and spin. Unit very well balanced. Unit functioning as designed. Op test ok

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Kent, OH 44240

Brian M

Job Details: 09/29/2021

Installed clip OP Test Ok

We serviced a

WHIRLPOOL RANGE

Model WEG750H0HZ0

Near Painesville, OH 44077

Dan H

Job Details: 09/29/2021

"Installed new user interface , op test good"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW1

Near Bedford, OH 44146

Jason N

Job Details: 09/29/2021

"Installed washplate, ran auto test and calibration. Op test good."

We serviced a

WHIRLPOOL STACK W/D

Model WET4024HW0

Near Parma Heights, OH 44130

David R

Job Details: 09/29/2021

"Cc hearing jingling when machine is agitating or spinning. Took off wash plate, found coins underneath causing noise. Ran normal cycle in agitate and spin. Good. No noise. Op test ok."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near North Ridgeville, OH 44039

Angel

Job Details: 09/29/2021

"Cc that unit is leaking. Verified front fitting and lines on bottom of door were good, verified behind unit and found the main line leaking onto floor tried to tighten up a little for him but did not work will need a plumber to cone out and switch out the main line since that one is old. Unit. Working as designed. Opt test ok."

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Olmsted Falls, OH 44138

Angel

Job Details: 09/29/2021

Cc that unit is still smelling like plastic. Ran a test and no smell called whirlpool tech line to see what they would say spoke with TJ and mentioned that unit is working as designed if no error codes and everything checked out good theres nothing else we could do Opt test ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSR57R18DM02

Near Madison, OH 44057

Brian M

Job Details: 09/29/2021

Cc unit not cooling Found no frost pattern on evap Needs evap filter dryer and compressor Office to schedule ; ordrng 1 WPW10143759 (dryer) and 1 W11125124 (compressor) and 1 W10858281 (evaporator)

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Willoughby Hills, OH 44094

Joe O

Job Details: 09/29/2021

"Cc: vibration noiseFound blower hitting blower housing. Motor mount worn. Needs motor, blower wheel, motor base and clamp; ordrng 1 WPW10121316 (clamp) and 1 WP348780 (base) and 1 279827 (motor!dryer) and 1 WP694089 (wheel)"

We serviced a

WHIRLPOOL DRYER

Model LG5601XPW0

Near Madison, OH 44057

Dan H

Job Details: 09/29/2021

"Customer complaint that drum is not turning, confirmed, found belt snapped, idler pulley is good, unit needs new belt, installed new belt, op test good ; used 1 341241 (Belt) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5GVEXVD05

Near University Heights, OH 44118

Jason N

Job Details: 09/29/2021

Installed ice door kit. Tested water and ice dispense. Good dispense on both. Op test good.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HBS01

Near Olmsted Falls, OH 44138

Angel

Job Details: 09/29/2021

Cc complaint that unit was leaking in front left corner. Verified in front of door the fittings and lines were good. Verified in back and found main line leaking tried to tighten up a little for him but did not work will need a plumber to replace main line since it is old. Unit working as designed. Opt test ok.

We serviced a

KITCHENAID REFRIGERATOR

Model KSCK25FVSS02

Near Middleburg Heights, OH 44130

David R

Job Details: 09/29/2021

"Cc unit ice is working but not dispensing. Found ice bin halfway frozen up and wont let dispense. Found door flap is not closing all the way, allowing air to flow in and freeze bin. Ordering kit and dispenser. ; ordrng 1 W10823377 (Repair kit) and 1 WPW10152854 (Dispenser arm), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

ELECTROLUX REFRIGERATOR

Model FRT17B3AW3

Near Cleveland, OH 44110

Corina B

Job Details: 09/29/2021

CC that there is water leaking into the fridge. Confirmed. Found the styrofoam in the housing warped. Used a piece of foil tope to cover the gap. Poured water in the drain hole. Opt test ok

We serviced a

WHIRLPOOL DRYER

Model wed75hefw1

Near Avon, OH 44011

Gabriel P

Job Details: 09/29/2021

Found bearings in roller and pulley squeaking replace kit from truck stock also job took me a little longer cause had to run to a gas station to use restroom I had to do number 2 and I did not want to do it in customer home but problem of unit fix also unit has some vibration but is normal ; used 1 4392067 (DRYER REPAIR KIT) from stock

We serviced a

CALORIC RANGE

Model RTR645UK01

Near Parma, OH 44134

Marie V

Job Details: 09/29/2021

Cc that the unit does not spark. Confirmed. Unit need a new spark module. Not available anymore.

We serviced a

MAYTAG WASHER

Model MHW5630HW1

Near Lorain, OH 44053

Marie V

Job Details: 09/29/2021

"Cc that the unit shakes and it makes a noise when is spinning. Ran diag, found error code. F8e1 valve failure f0e2 oversuds f5e3 lock failure. Confirmed noise. It comes from water valve. Unit will need new water valve and explain cust about off balance loads. And how much should be added to unit . And found the latch was stiff, that should be a little loose. Corrected issue.; ordrng 1 W11316256 (Valve) and 1 W11316255 (Valve)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Elyria, OH 44035

Marie V

Job Details: 09/29/2021

Replaced door switch. Tested. Op test ok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT104TFDT00

Near North Ridgeville, OH 44039

Gabriel P

Job Details: 09/29/2021

Customer complaint of that ice cream is soft found control settings in warmer temp I set it on recommend it also found fridge at 38 degrees and freezer at 8 to ten degrees but she wants it on 0 degrees advise her to leave temp on recommended she said she did set it up the store installer set it up wrong so told her give it 24 hours so it can get to 0 degrees

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FGTR1845QF2

Near Novelty, OH 44072

Jason N

Job Details: 09/29/2021

"Cc unit still not cooling Customer installed cold control and it hasnt worked yet. Compressor and condenser fan not running. Checked power into compressor, 0v, missing L from main control board. Unit needs main control.Customer paid difference for main control. ; ordrng 1 5303918684 (Main control)"

We serviced a

MAYTAG DRYER

Model MDE7400AYW

Near Chesterland, OH 44026

Jason N

Job Details: 09/29/2021

"Cc unit making loud grumbling noiseConfirmed noise from unit. Pulled unit apart. Found front glides wore out, one completely gone. Replaced front glides using misc. truck stock. Cleaned up rollers and pulley. Ran dryer op test. No abnormal sounds heard. Op test good. ; used 2 306508 (Glide) from stock"

We serviced a

KENMORE REFRIGERATOR

Model 1069354211

Near Madison, OH 44057

Joe O

Job Details: 09/29/2021

"Cc: not cooling properly in ff sectionFound temps in ff section at 57 degrees, freezer temp at 15. Found ice build up in freezer under freezer bottom. Pulled evap cover. Found frost just starting to build on evap. Full frost pattern. Needs drain and vent cleared. Cleared drain and venting. Advised customer to allow 24 hrs for temps to adjust. Op test ok; used 1 SENIORDISCOUNT (senior discount) from stock"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Chardon, OH 44024

Brian M

Job Details: 09/29/2021

Customer showed pop took pic Cc unit says add garment and doesnt seem to start Tried to duplicate issue but unit started every time Could not duplicate issue

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ03

Near Columbia Station, OH 44028

David R

Job Details: 09/29/2021

"Cc unit deli rail keeps breaking, 3rd or 4th time. Suggest ordering rail and shelf parts. Ordering parts.; ordrng 1 WPW10329866 (Frame) and 1 WPW10326469 (Rail middle) and 1 WPW10231345 (Trim) and 2 WP13062602 (Support)s and 1 WP67005864 (Slide)"

We serviced a

KITCHENAID REFRIGERATOR

Model KSRP22FNBT00

Near Shaker Heights, OH 44122

Corina B

Job Details: 09/29/2021

"Ice kit is not the correct kit. Will need to reorder. ; ordrng 1 8201756 (Ice door kit), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB329DMBM00

Near Hiram, OH 44234

Brian M

Job Details: 09/29/2021

"Recovered refrigerant Installed drier and evap Pressure tested with nitro 150 psi no changes Ran 30 inch vac for 20 min Watched no change Recharged with 4.25 oz r134a Pressure sitting at 0 normal frost pattern OP Test Ok ; used 1 Tjaf1200 (Tube), 1 WPW10143759 (DRIER), and 1 SHIPPING (shipping and handling) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KFFS20EYMS00

Near Strongsville, OH 44136

David R

Job Details: 09/29/2021

"Cc unit FZ condensation and water leaking. Found ripped gasket and ice, condensation building up. Unit also has service pointer for upgraded drain tube. Customer wanted to order FF food bin. Ordering parts. ; ordrng 1 W10836785 (Fz door gasket.) and 1 WPW10411219 (Bin) and 1 W11190084 (Drain tube), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606ESS01

Near Strongsville, OH 44149

Marie V

Job Details: 09/29/2021

"Replace motor, tested. Op test ok"

We serviced a

KITCHENAID WALL OVEN

Model KOSE500ESS05

Near Strongsville, OH 44136

Marie V

Job Details: 09/29/2021

"Part frame glass is damaged, both of them in the same spot. Took pics.; ordrng 1 WPW10709147 (Frame glass)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Geneva, OH 44041

Dan H

Job Details: 09/29/2021

"Customer complaint of frost build up in freezer section , gaskets are all sealing, unit is operating as designed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW08

Near Cleveland, OH 44135

Manny

Job Details: 09/29/2021

"Cc unit frosted up again, found evap cover in frost, ran diagnostics and defrost heater circuit showing open, ordering evap harness, office to contact customer to reschedule when parts arrive, customer want to be place in cancellation list if parts arrive sooner.; ordrng 1 W11546606 (Evap harness)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near North Royalton, OH 44133

David R

Job Details: 09/29/2021

Replaced. Icemaker is cycling and calling for water. Op test ok

We serviced a

MAYTAG WASHER

Model MVW6230RHW0

Near Cleveland, OH 44111

Joe O

Job Details: 09/29/2021

Installed belt. Ran diagnostics test cycle. Op test ok

We serviced a

MAYTAG WASHER

Model MVW7232HW

Near Chagrin Falls, OH 44023

Brian M

Job Details: 09/29/2021

Cc unit shaking to much Found unit installed on hollow platform but leveled on platform Ran high speed spin and unit has to much vibration Advised on vibration pads but the cause is the platform

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