We serviced a
KENMORE RANGE
Model 790.75503202
Near Rocky River, OH 44116
Marie V
Job Details: 03/15/2021
"Cc that the oven isnt working. Check power coming in from L1 to N 120, from L2 to N 120, from L1 to L2 240V. Check for power coming in to the element 0V, check power coming in from control to relay 0 V. control is not sending power , unit will need new control. Control is not longer available ; ordrng 1 318010102 (Control discontinued), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Cleveland, OH 44109
Jason N
Job Details: 03/15/2021
"Cc unit will not dispense water or ice.Confirmed not ice or water will dispense, found UI is not responding, no lights. Checked power from main control to UI, good at 12.7vdc. Unit needs UI board. ; ordrng 1 W11214887 (UI board)"
We serviced a
MAYTAG WASHER
Model MHW5630HW0
Near Painesville, OH 44077
Jeff M
Job Details: 03/15/2021
Unit had a suds code in an overflow code a clear the codes unit tested good customer was using too much soap explained them to use less soap
We serviced a
MAYTAG DRYER
Model MED6200KW0
Near Elyria, OH 44035
Gabriel P
Job Details: 03/15/2021
"Found heating element,open,ordering ; ordrng 1 279838 (Heating element)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB05
Near Elyria, OH 44035
Gabriel P
Job Details: 03/15/2021
Cc ice maker broken and making noise . Found no water line connected to unit will need to install one. No issues with unit working as designed. Opt test ok.
We serviced a
AMANA REFRIGERATOR
Model BB20VE
Near Middlefield, OH 44062
Brian M
Job Details: 03/15/2021
"Cc unit not running Tapped on control in freezer unit kicked on Needs temp control ; ordrng 1 W10752646 (thermostat), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL RANGE
Model WEG515S0FS2
Near Ravenna, OH 44266
Brian M
Job Details: 03/15/2021
Cc of clicking during baking Ran test bake to 350 let cycle 3 times Noise customer is hearing is the unit cycling heat turning off and re igniting This is normal operation Advised on owners manual page 8 states that these are normal operation sounds
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Chagrin Falls, OH 44023
Brian M
Job Details: 03/15/2021
Installed damperOP Test Ok ; used 1 SHIPPING (shipping and handling) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Lorain, OH 44055
Gabriel P
Job Details: 03/15/2021
Applied permagum sealer behind seal of the refrigerator door and door is sealing as should now. Opt test ok. AT
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Cleveland, OH 44135
Jason N
Job Details: 03/15/2021
"Cc unit dispensing detergent.Customer stated detergent level never changes in dispenser. Ran diagnostics, found codes f0e5 for offbalance. All functions normal in auto test. Found load and go dispenser disabled. Enabled dispenser, set to 6x concentration. Leveled unit. Customer started wash cycle. Evidence of soap in load. Op test good."
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HBL1
Near North Olmsted, OH 44070
Marie V
Job Details: 03/15/2021
"Cc that the door is dented and the hinges something is going on. When open the door because of the dent is scratching on the side and it seems like is the hinges but is the door. Replaced door, no scratching noise and door closes all the way. Cust tested door. Op test ok"
We serviced a
KENMORE DISHWASHER
Model 110.6090299
Near Bay Village, OH 44140
Corina B
Job Details: 03/15/2021
CC unit not heating. Checked outlet 240 volts. Check for continuity at thermal fuse cutoff. Will need new fuse. Customer already had fuse from replacing heating element. Used fuse. Ran a cycle. Op test okay.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW0
Near Brecksville, OH 44141
Dan H
Job Details: 03/15/2021
"Customer complaint of error code and unit will not stop pumping, drain pump will not shut off, unit needs new control, part is out of stock so not scheduling return appointment ; ordrng 1 W11498802 (Cntrl)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS4
Near North Olmsted, OH 44070
Marie V
Job Details: 03/15/2021
Replaced part. Op test ok
We serviced a
KITCHENAID RANGE
Model KFGC506JSS00
Near Highland Heights, OH 44143
Joe O
Job Details: 03/15/2021
"New door panel damaged. Customer having clicking issue with front middle burner clicking after ignition. Needs burner head and re ordering outer door panelParts show out of stock, office to reschedule; ordrng 1 W11385801 (Outer door panel) and 1 W11344742 (Middle front burner head)"
We serviced a
MAYTAG DRYER
Model NGD4655EW1
Near Lorain, OH 44052
Marie V
Job Details: 03/15/2021
"Cc that the energy preferred isnt working. Set timer to energy preferred unit started heating it cycle several times. Cc that is making a loud noise like banging. Took unit apart found lots of change lint build up in blower and exit vent. Cleared everything out and ran unit called cust he said it sounds better. Couldnt duplicate the banging noise, rollers where good same with pulley. Op test ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS02
Near Cleveland, OH 44102
Jason N
Job Details: 03/15/2021
Cc unit LH door still not sealing.Found LH door fitting loosely on bottom hinge. Found hinge bushing missing. Ordering hinge bushing.; ordrng 1 W11223833 (Hinge bushing)
We serviced a
MAYTAG DRYER
Model MGD5500FW0
Near Rocky River, OH 44116
Jason N
Job Details: 03/15/2021
"Cc unit noisy when in cycle.Confirmed loud vibration noise. Removed front panel, checked pulley and rollers. All checked good. Some lint buildup in blower wheel, removed. Found loose screws in top control support plate. Reassembled unit, no excessive vibration noise present. Op test good."
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Pierpont, OH 44082
Jeff M
Job Details: 03/15/2021
Installed the new part op tested good.
We serviced a
GE DRYER
Model GFDS140GD0WW
Near Kirtland, OH 44094
Joe O
Job Details: 03/15/2021
Cc: piece hanging out in dryerFound glide slipped out out locating. Reseated glide. Ran test cycle. Op test ok
We serviced a
MAYTAG WASHER
Model MVWC360AW0
Near North Royalton, OH 44133
Dan H
Job Details: 03/15/2021
"Customer complaint that unit did not drain once, ran diagnostics found f7e1(basket speed fault) error code, ran manual test cycle, drain pump is working, ran high speed spin and heavy agitate, bearings in gearcase are worn, unit needs new gearcase, part is showing out of stock so not scheduling return appointment ; ordrng 1 W11454372 (Gearcase)"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW0
Near Cleveland, OH 44135
Corina B
Job Details: 03/15/2021
Replaced the shifter and harness. Ran a calibration. Started a cycle. Optest ok
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ00
Near Strongsville, OH 44136
Dan H
Job Details: 03/15/2021
"Customer complaint that unit stopped making ice, confirmed, ice maker cycled but doesnt fill, unit needs new ice maker, installed new ice maker, op test good ; used 1 W10882923 (ICE MAKER ASSY) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Beachwood, OH 44122
Corina B
Job Details: 03/15/2021
Replaced reservoir water valves and leds. Ran water no leaks. Ran ice maker fill test. No leaks. Op test okay
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Strongsville, OH 44136
Dan H
Job Details: 03/15/2021
"Customer complaint that unit is not draining, unit drains, wash motor never started, wash motor is receiving 120vac , unit needs new sump assembly, part is out of stock so not scheduling return appointment ; ordrng 1 W11087376 (Sump)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS
Near Shaker Heights, OH 44122
Dan H
Job Details: 03/15/2021
"Installed new sump assembly, op test good"
We serviced a
MAYTAG OTR MICROWAVE
Model MMV4206FZ0
Near North Ridgeville, OH 44039
David R
Job Details: 03/15/2021
"Cc unit lights intermittently on / off. Door reading either closed/open when not suppose to. Followed service pointer, bad microwave door switches. Replaced with kit from T/s. Tested. Good. Op test ok; used 1 W11244490 (INTERLOCK SW KIT) from stock"
We serviced a
GE WASHER
Model n/a
Near Conneaut, OH 44030
Jeff M
Job Details: 03/15/2021
There was a hair pin in the pump
We serviced a
MAYTAG DRYER
Model MED7230HW0
Near Elyria, OH 44035
David R
Job Details: 03/15/2021
"Replaced all parts. Tested signal volume, good. Took dry damp signal off. Unit test good. Op test ok"
We serviced a
MAYTAG WASHER
Model LAT9206BAE
Near Chagrin Falls, OH 44023
Joe O
Job Details: 03/15/2021
Installed damper pads. Ran test cycle. Op test ok
We serviced a
FRIGIDAIRE RANGE
Model FFEF3018LSD
Near Madison, OH 44057
Jeff M
Job Details: 03/15/2021
The switch in the over has failed needs a new switch; ordrng 1 316436001 (Switch) and 1 Ship
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHS2622MSJ
Near Shaker Heights, OH 44122
Jason N
Job Details: 03/15/2021
"Cc unit not cool enough in ff section.Customer stated there was some frost buildup in ff section they cleared out, but now section is not cool enough even when section is set to coldest setting. Ran diagnostics test 5 for damper, feedback came back flashing 4 for motor or switch error. Unit needs damper control. Customer also wanted to look at water dispense, has never worked. Found source valve behind unit turned off. Turned on and tested dispense. Water sprayed from filter area. Found filter cracked. Advise customer to replace filter. Customer to discuss repair, will call office if repairing, estimate at this time.; ordrng 1 242303001 (Damper control)"
We serviced a
FRIGIDAIRE WALL OVEN
Model FGMC2765PFB
Near Geneva, OH 44041
Jeff M
Job Details: 03/15/2021
I put a cookie sheet inside the oven preheated the oven to 350? it reaches the temperature as soon as it beats the temperature inside the oven was 380? I let it settle for 10 minutes the temperature again was 360? and let it cycle for a couple more minutes at maintain an accurate temperature. I was not able to find an issue with the machine
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Willoughby, OH 44094
Jeff M
Job Details: 03/15/2021
When u spin the drum there was a scraping sound I inspected the motor tested good I inspected underneath the wash plate tested good I remove the inner tub there is a dead spot in the bearings needs a new transmission est only; ordrng 1 W11455453 (Tranny) and 1 Ship
We serviced a
MAYTAG WASHER
Model MHW3505FW1
Near Andover, OH 44003
Joe O
Job Details: 03/15/2021
"Installed tub, and screw. Ran test cycle. Op test ok; used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG REFRIGERATOR
Model MFF2558VEM5
Near Painesville, OH 44077
Jeff M
Job Details: 03/15/2021
Installed the new part op tested good.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Strongsville, OH 44149
David R
Job Details: 03/15/2021
"Cc unit stopped mid cycle. Plugged unit in, canceled cycle it was in. Ran diagnostics, good, no error codes. Ran diagnostics cycle. All components working. Ran a factory calibration. Good. Ran a whole drain and spin cycle. Good. Customer put a load in on quick wash to test out. Op test ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS01
Near Columbia Station, OH 44028
David R
Job Details: 03/15/2021
"Cc of noise, sent me video, sounds like it is coming from the Icemaker fan. Has not been making the noise the past couple of days or any icing up. Went into diagnostics, tested all fans. Tested different components, all components test normal. Video does sound like Icemaker fan but as of now, everything is checking fine. Make sure all doors are closed and sealed properly. Op test ok"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HWH0
Near Willoughby, OH 44094
Brian M
Job Details: 03/15/2021
Installed kick plate
We serviced a
MAYTAG DRYER
Model MGDC215EW1
Near Broadview Heights, OH 44147
Gabriel P
Job Details: 03/15/2021
Found blower housing fuse open also vent was clogged with lint it may cause fuse to blow advise to have a company to clean it ; used 1 Wp3392519 (Fuses) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC0
Near North Royalton, OH 44133
Gabriel P
Job Details: 03/15/2021
"Replace gearcase and belt and cam,ran service test,opt test ok"
We serviced a
WHIRLPOOL RANGE
Model WOS31ES7JS01
Near East Cleveland, OH 44112
Jason N
Job Details: 03/15/2021
"Cc unit start button not working.Customer stated unit will not start a cycle. Ran bake cycle, start button and cancel button are both non responsive. Checked UI connectors, found ribbon cable partial tore. Unit needs UI; ordrng 1 W11367368 (UI console)"
We serviced a
MAYTAG RANGE
Model MER6600FZ2
Near Cleveland, OH 44108
Corina B
Job Details: 03/15/2021
Replaced the control and element. Wire harness not needed. (Packed with wrong part in correct box) Brought core back for return. Heated oven to 350*. Optest ok
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SHZ0
Near Cleveland, OH 44111
Dan H
Job Details: 03/15/2021
"Installed new control and user interface , op test good"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Strongsville, OH 44149
David R
Job Details: 03/15/2021
Replaced parts. Tested. Pulled rack out multiple times. Good. Op test ok
We serviced a
WHIRLPOOL OTR MICROWAVE
Model WMH31017HS6
Near Cleveland, OH 44111
Dan H
Job Details: 03/15/2021
"Customer complaint that unit is not heating, confirmed, unit keeps shutting off and turning back on, found welds on wave guide broken leaving a gap in the wave guide, called whirlpool techline spoke to Kathy, unit is deemed non repairable"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Strongsville, OH 44136
David R
Job Details: 03/15/2021
Replaced parts. Tested. Good. Op test ok
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Ashtabula, OH 44004
Joe O
Job Details: 03/15/2021
Installed drain pump. Ran auto test and calibration. Op test ok
We serviced a
KITCHENAID RANGE
Model KSEG950ESS2
Near Rocky River, OH 44116
Gabriel P
Job Details: 03/15/2021
Cc coil element not working. Replaced both front burners and switches. Opt test ok.
We serviced a
MAYTAG WASHER
Model MVWX655DW
Near Madison, OH 44057
Joe O
Job Details: 03/15/2021
Installed belt. Ran auto test and calibration. Op test ok
We serviced a
CROSLEY WASHER
Model CAW38125HW
Near Cleveland, OH 44111
Dan H
Job Details: 03/15/2021
"Customer complaint that unit is not spinning clothes out and its shaking, ran diagnostics no error codes found, found unit unlevel, leveled unit, ran high speed spin on manual test cycle, unit spins, shaking is normal, unit is operating as designed"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Cleveland, OH 44109
Dan H
Job Details: 03/15/2021
"Customer complaint that unit is not working and when unit rinses it floods the basement, found cold water turned off, turned on, found shifter dead between spin and agitate causing grinding noise, installed new shifter, op test good ; used 1 W10913953 (ACTUATOR) from stock"
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Geneva, OH 44041
Joe O
Job Details: 03/15/2021
Installed control. Ran test cycle. Op test ok
We serviced a
WHIRLPOOL WASHER
Model WFW72HEDW0
Near Westlake, OH 44145
Gabriel P
Job Details: 03/15/2021
"When arrive found unit on flood mode also clean it was dirty also ran test pass,opt ran test ok advise her to monitor if it continues it will need a pressure sensor"
We serviced a
WHIRLPOOL WASHER
Model WTW8000DW5
Near Westlake, OH 44145
Gabriel P
Job Details: 03/15/2021
Cc that washer was not completing cycle. Verified issue went to diagnostics and found the same error code F0E3 overload from last visit. Calibrated unit did a auto test and ran a load to show customer the unit is working as designed. Explained to customer again how to load and work the unit properly to avoid issue from happening again. Also explained to the customer about putting the mesh net on the drain hose is not recommended and if they are gonna use it to clean it out because it was clogged to avoid water from siphoning back to the washer and causing other issues in the future. We called BJ to verify issue and he said to just change the control board and rotor ordering parts. AT; ordrng 1 W10915701 (Rotor) and 1 W11200557 (Electronic control board)
We serviced a
GE DISHWASHER
Model GDF570SGJ0CC
Near Mentor, OH 44060
Jeff M
Job Details: 03/15/2021
Installed the new part op tested failed. Customer would like reimbursed part and labor he does not want to continue with the repair hes just gonna go buy a new one; ordrng 1 WD21X24901 (Control)
We serviced a
WHIRLPOOL WASHER
Model WFW72HEDW0
Near Westlake, OH 44145
Gabriel P
Job Details: 03/15/2021
verified issue again and Found inlet valve on cold side clogged with water minerals causing it not to fill with water and displaying the F8E1 error code cleaned out and tested unit working as designed. Opt test ok.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Bay Village, OH 44140
Gabriel P
Job Details: 03/15/2021
"Found water in drip pan,empty water then clear error code,it works,opt-testok"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Willoughby, OH 44094
Jeff M
Job Details: 03/15/2021
Breaker was tripped I reset the breaker inspected the machine unit test again
We serviced a
WHIRLPOOL RANGE
Model WEGA25H0HZ0
Near Mentor, OH 44060
Jeff M
Job Details: 03/15/2021
Installed the new part op tested good.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Willoughby, OH 44094
Jeff M
Job Details: 03/15/2021
The unit is tripping the breaker within minutes of turning it back on. I took the back panel of the dryer apart inspected everything everything tested good. There is an issue electrically I recommended for them to call electrician. I left the breaker off because I went to go turn it back on and it was hot to the touch I dont know if theyre supposed to be that hot just to be safe I left it off
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS01
Near Willoughby, OH 44094
Joe O
Job Details: 03/15/2021
Installed infinite switch. Tested. Op test ok
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Cleveland, OH 44102
Corina B
Job Details: 03/15/2021
"CC not filling. Buzzing and not draining. Ran diagnostics F2E1 STUCK KEY F8E1 NO FILL, LONG FILL F0E5 OFF BALANCE LOAD DETECTED checked hot and cold water. Found humming noise when running. Checked drain pump. Did not function. Checked power. 120 volts. Will need new water inlet valves and drain pump. ; ordrng 1 W11210459 (Valve), used 1 W10876600 (PUMP-WATER) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHW00
Near Willoughby Hills, OH 44094
Joe O
Job Details: 03/15/2021
"Cc: not making iceUpon arrival ice maker cycled, but did not fill. Found fill valve is receiving proper power. Found fill tube heater is receiving proper power. Fill tube heater open. Needs doorDoor out of stock. Office to reschedule; ordrng 1 LW11026426 (dor-fip)"
We serviced a
KITCHENAID REFRIGERATOR
Model KTRP20KDAL02
Near Euclid, OH 44132
Joe O
Job Details: 03/15/2021
"Cc: leaking into ff sectionFound drain tube plugged up. Cleared drain tube, and ice. Op test ok"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Cleveland, OH 44108
Jason N
Job Details: 03/15/2021
"Cc unit making loud noisesCustomer states unit is loud when in cycle, thinks it should be quieter. Ran auto cycle, no abnormal sounds heard. Ran wash test with 3 towels, all noises are normal for this unit. Advised customer due to the rotor/stator design, the noises heard are normal. Unit is operating as designed."
We serviced a
MAYTAG DRYER
Model MED6200KW0
Near Chagrin Falls, OH 44023
Brian M
Job Details: 03/15/2021
Cc unit not powering on Found UI not plugged in Plugged UI In Ran test checked for heat OP Test Ok
We serviced a
KITCHENAID RANGE
Model KDRS505XSS04
Near Broadview Heights, OH 44147
David R
Job Details: 03/15/2021
Valve not turning when twisting knob. Bad valve. Ordering manifold. ; schdld next appmnt for 3/17 WED AM
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Parma, OH 44130
David R
Job Details: 03/15/2021
"Cc of a burning smell. Tested all connections, good, no build up of lint. Ran on high heat, normal smells. Asked customer have they been painting or anything, no. Found a little burnt piece of bandaid on vent, heat could e melted it causing smell, let customer know. Other than that, all components check in working conditions. Op test ok"
We serviced a
WHIRLPOOL RANGE
Model WFG525S0HV1
Near Cleveland, OH 44109
Dan H
Job Details: 03/15/2021
"Customer complaint that right front burner is black under burner cap, confirmed, flames coming out of burner are normal, unit is operating as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Garfield Heights, OH 44125
Dan H
Job Details: 03/15/2021
"Customer complaint that freezer section door is not sealing, confirmed, found a screw backed out of the track preventing track from closing completely, tightened screw, freezer section closes and seals now, op test good"
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ0
Near Sheffield Lake, OH 44054
Marie V
Job Details: 03/15/2021
"Cc that the unit is not draining and after it starts about 5 to 10 min error code shows up. Ran diag deleted error code. Found blade broken inside drain pump, replace from surplus. Tested unit op test ok"
We serviced a
WHIRLPOOL OTR MICROWAVE
Model WMH1162XVQ2
Near Avon Lake, OH 44012
Marie V
Job Details: 03/15/2021
Replaced parts. Tested unit before install back in. Good. Tested unit after installing it was good. Op test ok
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Cleveland, OH 44120
Jason N
Job Details: 03/15/2021
"Cc unit oven not working, cooktop is working Ran bake test, ignitor not glowing. Replaced ignitor using truck stock kit. Op test no good. Ignitor will not power on. Checked power to ignitor, good power at 122v for approx 2 seconds then voltage drops to 0. Bake relay not staying closed on control board. Unit needs control.; ordrng 1 W11126814 (Control)"
We serviced a
JENN-AIR REFRIGERATOR
Model JS42PPDUDE01
Near Moreland Hills, OH 44022
Jason N
Job Details: 03/15/2021
"Cc unit freezer lights out.Found bad LED module in freezer, replaced using customer supplied pre Id parts. Illumination returned to all lights. Op test good."
We serviced a
AMANA DRYER
Model NDE5800HW0
Near Westlake, OH 44145
Marie V
Job Details: 03/15/2021
"Cc that the unit is making a loud noise not all the time but it sounds like something vibrating. Ran unit for 15 min with towels and blankets no noise, employee found video showed me and I checked blower wheel was broken will need new blower wheel, no extra charges to cust will order the part; ordrng 1 WP697772 (Blower wheel)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Westlake, OH 44145
Marie V
Job Details: 03/15/2021
When arrived to 845 bayberry cust said that is not the right house.; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT104TFDB00
Near Rocky River, OH 44116
Corina B
Job Details: 03/15/2021
CC that the unit is not cooling. Fz 65* ff 65*. No fans or compressor running. Found the dial was turned off. Turned unit on compressor and fans turned on. Let running for 15 minutes. Good frost pattern on the evap. Optest ok.
We serviced a
WHIRLPOOL DRYER
Model WGD4950HW0
Near Garfield Heights, OH 44125
Dan H
Job Details: 03/15/2021
"Customer complaint that unit is not heating and making a horrendous sound from the motor, started timed dry, unit heated, found blower wheel broken, installed new blower wheel, op test good ; used 1 694089 (Blower wheel) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDPE204GPS0
Near Rocky River, OH 44116
Corina B
Job Details: 03/15/2021
"Cust showed pop, sent pic. CC that the unit does not start. Checked power at the terminal block, good. Checked power at control 120 volts. Will need a new control and ui. Ui is nla. Called t/l Bruce reached out to expert. ; ordrng 1 W10905149 (Ui) and 1 W11305303 (Control)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near Bentleyville, OH 44022
Dan H
Job Details: 03/15/2021
"Customer complaint that unit is freezing food placed directly in front of air damper and lettuce in deli drawer, advised customer not to place items in front on air damper and not to keep lettuce in deli drawer, fresh food section temperature at 48 degrees, set to 46 degrees, freezer section temperature at 7 degrees set to 2 degrees, adjusted temperature offsets for customer, unit is operating as designed"
We serviced a
MAYTAG WASHER
Model MHW8000AG0
Near Reminderville, OH 44202
Brian M
Job Details: 03/15/2021
Cc of leak Found leak coming from hose splitter to dryer Advised customer and per customer request removed splitter and hose to dryer because she has never used the steam option OP Test Ok
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Solon, OH 44139
Jason N
Job Details: 03/15/2021
Cc unit freezer lights out and top lightsConfirmed freezer led and top ff leds are out. Replaced freezer LED module using customer supplied pre Id parts. Illumination returned to all compartments. Op test good.
We serviced a
JENN-AIRE DISHWASHER
Model JDB8700AWS1
Near Chagrin Falls, OH 44022
Jason N
Job Details: 03/15/2021
"Cc unit not dissolving pods all the way. Customer stated soaps pods will not dissolve all the way, sometimes soap reminds in dispenser or inside. Ran diagnostics, code 10-3 for vent electrical problem. Ran diagnostics test in entirety, no codes at end. Ran quick wash cycle using pod. Ensured hot water entering unit by running at sink first. Pod dissolved, no soap remains left. Noticed drain pump noisy, pulled drain pump found hard debris stuck in impeller. Removed. All functions normal. Advised customer to run hot water at sink first and sue super scrub or sanitize wash options to increase water temperature during cycle."
We serviced a
MAYTAG DISHWASHER
Model MDB8989SHZ
Near Painesville, OH 44077
Jeff M
Job Details: 03/15/2021
I turn the dishwasher on and let it run I could not find an issue I put it in diagnostics mode and completed the cycle everything tested good
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFSS2312TP2
Near Painesville, OH 44077
Jeff M
Job Details: 03/15/2021
The part that they said it was too long I double checked the model number in which I was ordering from I also check the part number everything is correct they most likely just shipped to the wrong part. re-order; ordrng 1 240324409 (Grill)
We serviced a
KITCHENAID REFRIGERATOR
Model Ksbp25inss00
Near Chardon, OH 44024
Joe O
Job Details: 03/15/2021
"Installed optics, cycled ice maker. Op test ok; used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW
Near Mantua, OH 44255
Brian M
Job Details: 03/15/2021
Cc of squeaking Found noise coming from gearcase and unit leaking small amounts of oil Also washplate is damaged Needs gearcase belt washplate and Clutch kit ; ordrng 1 W11454734 (Gearcase) and 1 WPW10006384 (drive belt) and 1 W10721967 (drive pulley) and 1 W10752283 (washplate)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM5
Near Westlake, OH 44145
Corina B
Job Details: 03/15/2021
"CC that the dishwasher is not washing dishes. Checked control. 0 volts from control to pump and motor. Will need control and pump and motor. ; ordrng 1 W11025865 (Control) and 1 W10837026 (Pump and motor), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Rocky River, OH 44116
Corina B
Job Details: 03/15/2021
Replaced stator and control. Ran a load of towels. Brought core back for return. Optest ok
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Streetsboro, OH 44241
Brian M
Job Details: 03/15/2021
Installed motor and blowe Ran test cycle OP Test Ok
We serviced a
MAYTAG WASHER
Model MVWB765FW0
Near Streetsboro, OH 44241
Brian M
Job Details: 03/15/2021
"Cc of noise Found gearcase to be extremely loud during slow hand speed spin Needs gearcase and clutch ; ordrng 1 W11455453 (Gearcase) and 1 W10754448 (clutch), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
JENN-AIRE REFRIGERATOR
Model JFX2597AEM2
Near Chagrin Falls, OH 44022
Jason N
Job Details: 03/15/2021
"Cc unit ice maker not working, unit leaking.Customer stated ice maker doesnt make ice anymore and unit is leaking. They shut the water off. Found ice buildup in freezer section, evaporator drain iced over. Per service pointer, unit needs updated p trap drain tube. Unit older then 5yrs. Replaced drain tube using truck stock. Cleared ice from freezer and steamed evaporator tray and drain. Good flow through. Turned water back on to unit. Ran manual harvest test on ice maker. Ice maker indexed but did not fill with water. Found almost no water pressure at water dispense, checked filter using bypass. Same, checked water in to unit. Almost no water pressure, advised customer she will need to contact plumber to investigate lack of water pressure to unit.; used 1 W10619951 (TUBE-DRAIN) from stock"
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Parma, OH 44130
David R
Job Details: 03/15/2021
"Cc unit shaking/vibration, says unit is walking out of place. Unit is on slope, bricks underneath front two legs to help balance unit. Ran diagnostics, no error codes. Took off top, checked suspension rods, good, nothing out of place. Ran a factory calibration. Good. Ran unit on diagnostics, high spin. Normal shaking. Did not move out of place. Put a load of 5 bath towels in on Rinse/spin cycle, ran all the way through, normal shaking, did not move out of place. Called techline, Cathy, documented, let techline know unit is on bricks, techline recommended something more stable as legs could slide off, could slide unit to more level ground. Could be an overload issue. Can also pause unit and rearrange clothing. Make sure to use proper cycles for load, refer to owners manual. 7730217506. Unit test good. Op test ok."
We serviced a
KITCHENAID REFRIGERATOR
Model KFCS22EVMS4
Near Lyndhurst, OH 44124
Jason N
Job Details: 03/15/2021
"Cc unit leaking from water valve.Customer just wants a diagnosis, no repair. Doesnt know why parts were sent out. Turned water on. Checked unit for source of leak, found leaking from ice maker inlet connection at back of unit.; saved tckt"
We serviced a
AMANA WASHER
Model NTW4516FW2
Near Parma, OH 44129
David R
Job Details: 03/15/2021
Replaced part. Ran a normal cycle. Nothing out of ordinary detected. Good. Op test ok
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Kent, OH 44240
Brian M
Job Details: 03/15/2021
Cc unit is loud Ran unit all sounds are normal OP Test Ok
We serviced a
CROSLEY WASHER
Model CAW8350EW1
Near Cleveland, OH 44135
Corina B
Job Details: 03/15/2021
"CC that the unit does not work. Ran diag F5E1 LID SWITCH FAULT F7E6 MOTOR FAULT F8E1 NO FILL, LONG FILL F9E1 LONG DRAIN. Started a cycle with clothes. Op test okay. Did advise customer to make sure knob is in right position and to layer clothes around agitator."
We serviced a
KITCHENAID RANGE
Model KFGC506JSS01
Near Shaker Heights, OH 44122
Corina B
Job Details: 03/15/2021
CC oven not working. Dials flashing amber indicating drop of 100* or too hot even with oven off. Cooling fan constantly on. Checked connections and made sure everything was plugged in. Will need main control and user interface. ; ordrng 1 W11394663 (Control) and 1 W11394661 (Control)
We serviced a
GE WASH/DRY STACK
Model GUD27ESSJ0WW
Near Mantua, OH 44255
Brian M
Job Details: 03/15/2021
Installed control Ran test cycle OP Test Ok ; used 1 SHIPPING (shipping and handling) from stock