We serviced a
MAYTAG WASHER
Model MAV8557AWW
Near Madison, OH 44057
Dan H
Job Details: 01/30/2023
"Customer complaint that unit shakes all over, ran spin cycle, no unusual shaking observed, unit is operating as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Madison, OH 44057
Dan H
Job Details: 01/30/2023
"Customer complaint that unit is not cooling, fresh food section temperature at 58 degrees, freezer section temperature at 31 degrees, found evaporator frozen solid, found defrost heater wire backed out of harness , no damage, reinserted wire, cleared evaporator, op test good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6SARXXF06
Near Parma, OH 44134
Marie V
Job Details: 01/30/2023
"Cc that ice maker is not working. Confirmed. Cycled ice maker it tried to fill with water. No pressure. Verify filter and remove and put a by pass, very low pressure. Found saddle valve is connected. Advice cust to have a plumber replaced those can get clogged very quickly. Op test ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS05
Near Lakewood, OH 44107
Manny
Job Details: 01/30/2023
"Replaced ice maker, ran harvest and fill test , opt test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBW03
Near Brecksville, OH 44141
Marie V
Job Details: 01/30/2023
"Cc that theres frost in freezer. Confirmed. Found gasket had a gap , used steamer and petroleum jelly, op test okAdvice cust to allow 1 hour before opening to allowe gasket to seal in correct shape. Op test ok"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Cleveland, OH 44113
Manny
Job Details: 01/30/2023
"Cc unit not star, verified and unit started working, customer stated thats super weird, cuz it wasnt working and now it is, and asked if she can start a load before I leave to make sure,and unit started, unit is working as designed cant duplicate the issue, opt test ok"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Parma, OH 44134
Marie V
Job Details: 01/30/2023
"Cc that the unit is not spinning the clothes properly. Ran diagnostics found error code F7E7 motor unable to reach target rpm F7E6 Motor fault. Ran auto test. All pass. Verify capacitor, pass. Found loose connection on j12 on control. Corrected. Op test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Cleveland, OH 44108
Manny
Job Details: 01/30/2023
"Cc unit no making ice, verify and ice maker is broken, replace icemaker, opt test ok, advise customer to allow 48 to 72 hours for enough ice in the bin. Opt test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ00
Near North Royalton, OH 44133
Marie V
Job Details: 01/30/2023
Cc that the unit was not making ice. Confirmed. Took temps in freezer is at 5* and fresh food section at 40*. Unit is making ice at this point. Verify ice maker and cycled it again. Working as this point. Op test ok
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Cleveland, OH 44108
Manny
Job Details: 01/30/2023
"Cc unit not drying properly, verified and unit heating, checked vent to the outside and no air flow removed the vent from the unit and vent is clogged up with lint and water in the vent as well. Advise have the vent cleaned out, unit working as designed, opt test ok"
We serviced a
WHIRLPOOL DRYER
Model WGD5605MW0
Near Strongsville, OH 44149
Marie V
Job Details: 01/30/2023
"Cc that the clothes are wet by the end of the cycle. Ran diag, no error codes. Ran unit on time dry it worked perfectly. Also verify sensors, pass, had unit running for over 20 min and it coils worked every time. Couldnt duplicate issue."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM01
Near South Euclid, OH 44121
Manny
Job Details: 01/30/2023
"Cc unit not cooling, verified and not cool, hooked to killawatt and unit pulling 0.49 amps and compressor sounds locked up, unit needs compressor replaced, ; ordrng 1 W11125124 (compressor) and 2 WPW10143759 (dryer)s"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF305ESS00
Near Strongsville, OH 44149
Marie V
Job Details: 01/30/2023
"Cc that the unit is not making ice. Confirmed. Took temps 2* in freezer and 37* in fresh food section. Ice maker is stuck in valve position. Will need new ice maker. Also filter cover. Replaced ice maker from t/s. Ordering cover. ; ordrng 1 WP67001668 (Cover filter), used 1 W10884390 (ICE MAKER ASSY), and 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Parma Heights, OH 44130
Manny
Job Details: 01/30/2023
"Cc unit not agitating, verified and no agitation, tilted back and shifter is damaged, replaced shifter, opt test ok"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Columbia Station, OH 44028
Marie V
Job Details: 01/30/2023
"Cc that unit is not washing it shuts off after few min of it running and that top rack has rust in it and her son cut his hand with it. Confirmed rust, took pics also bottom stared to break as well. Unit will need control and both racks. ; ordrng 1 W10906426 (Control) and 1 W10909088 (Top rack) and 1 W10161215 (Lower rack)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LGHB2869TF9
Near Perry, OH 44081
Joe O
Job Details: 01/30/2023
"Cc: ice maker clicking, not making iceFound ice maker just clicking, will not rotate. Needs ice maker; ordrng 1 241798233 (Ice maker)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Brook Park, OH 44142
Manny
Job Details: 01/30/2023
"Replaced heater ran test cycle, opt test ok"
We serviced a
MAYTAG DRYER
Model MED7230HW
Near Berea, OH 44017
Angel
Job Details: 01/27/2023
Cc that unit is not drying completely sometimes it works and sometimes it doesnt only when using auto dry and the cycle signal is not functioning. Ohmed out sensors and there good explained to customer that if there doing small loads or mixed loads always use timed dry because if the socks or underwear are dry and keep rubbing against sensors the unit will think its dry already and finish early and the other clothes are still wet. For the cycle signal sound i removed console and checked connections on ui and found one of the harness wire loose reseated it correctly and tested it again and the chime started functioning also recommended customer to replace dryer vent with a semi rigid or rigid vent opt test ok.
We serviced a
MAYTAG DRYER
Model MGDB850WQO
Near Strongsville, OH 44136
Angel
Job Details: 01/27/2023
"Cc that unit was screeching real loud. Ran unit and confirmed it was screeching unit will need rollers, belt and idler pulley replaced all parts tested unit. Opt test ok.; used 1 4392067 (DRYER REPAIR KIT) from stock"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near North Royalton, OH 44133
Angel
Job Details: 01/27/2023
"Cc that unit is making a grinding sound when going into a spin. Verified and found that the rotor screw is completely loose causing the scraping sound but also found gearcase leaking oil as well. Unit will need gearcase, slider, clutch since its all full of oil and rotor. Gave customer estimate and stated he will rather spend the money on a new unit; ordrng 1 W11260238 (Rotor) and 1 W10734521 (Slider) and 1 W10754448 (Clutch) and 1 W11449841 (Gearcase)"
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ2
Near Mantua, OH 44255
Brian M
Job Details: 01/27/2023
Cc broil not functioning Found customer opening door to broil Advised door must stay shut OP Test Ok
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Painesville, OH 44077
Dan H
Job Details: 01/27/2023
"Installed new slider, op test good"
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Painesville, OH 44077
Dan H
Job Details: 01/27/2023
"Customer complaint that fabric softener dispenser capacitor on agitator is broken, confirmed, unit needs new dispenser capacitor, not scheduling return visit, customer can install ; ordrng 1 W10793634 (Dispenser cap)"
We serviced a
MAYTAG DRYER
Model MGDB835DW3
Near Painesville, OH 44077
Jason N
Job Details: 01/27/2023
"Cc unit not drying clothesCustomer stated unit will not work in any setting. Time changes by itself, up and down on the display. Advised customer that will be normal for a sensor dry cycle as it will automatically adjust based on load. Ran cycle for 10 minutes, good airflow at vent outlet, flame cycling on and off properly. Advised customer on load sizing with sensor dry cycles as well as using timed dry if loads are large or small. Unit is operating as designed at this time."
We serviced a
HOTPOINT RANGE
Model RGB745BEA1CT
Near Kirtland, OH 44094
Joe O
Job Details: 01/27/2023
Cc: oven bottom has holesNeeds oven bottom. Oven bottom shows discontinued; ordrng 1 WB53K35 (bottom oven(discontinued))
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HBS04
Near Kirtland, OH 44094
Joe O
Job Details: 01/27/2023
"Cc: louder then last unitCustomer stated the auger motor is louder then the unit that was replaced. They stated the water valve also is much louder then the past unit. Cycled ice maker, and tested water. No abnormal noises. Cycled auger. No abnormal noises heard. Unit functioning as designed. Op test okDocumented on service matters with whirlpool."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS01
Near Painesville, OH 44077
Jason N
Job Details: 01/27/2023
"Installed UI control. FF temp set out set to 37, freezer set to 0. Advised customer to monitor."
We serviced a
JENN-AIR DBL WALL OVEN
Model JJW2730DS00
Near Painesville, OH 44077
Jason N
Job Details: 01/27/2023
Cc unit displays fault f2e1 Confirmed fault mode f2e1 for stuck or shorted key. Unit will not reset. Unit will need console replaced. Quoted customer repair cost. Customer is contacting Jennair first before committing to repair.; ordrng 1 W11236888 (Console)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Mentor, OH 44060
Dan H
Job Details: 01/27/2023
"Customer complaint that inlet valve was damaged, found mount bent, no damage to valve itself, adjusted valve mount to correct position, unable to test cause there is no water line yet"
We serviced a
GE REFRIGERATOR
Model PFSS6PKXESS
Near Olmsted Township, OH 44138
David R
Job Details: 01/27/2023
"Cc unit FReezing up and Ice in Ff. Vetoed fan not working correctly, ice. Hold up behind panel. Defrost metal not getting correct voltage from control. Some parts NLA WR13X10879 Assembly Cover with fan, NLA WR02X12591 bi metal, WR55X11055 Main control. Customer doesnt want to put any money into unit.."
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Olmsted Township, OH 44138
David R
Job Details: 01/27/2023
"Cc unit not leveled. Unit is rocking back and forth. Leveled feet out. Tested. Good. No error codes. Zip tied drain hose line to not bounce around. Ran diagnostics and calibration cycle, advised if needed can always purchase and put on anti vibration pads as well. Op Test Ok."
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Olmsted Falls, OH 44138
David R
Job Details: 01/27/2023
"Cc unit not draining. Filled with water. Shop vac all water out. Found debris in drain pump causing not to drain, just hum loud. Removed. Ran diagnostics, good. All components working correctly. Good. Op Test Ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Cleveland Heights, OH 44118
Manny
Job Details: 01/27/2023
"Replaced filter housing, opt test ok"
We serviced a
MAYTAG DRYER
Model MGD6630HW1
Near Westlake, OH 44145
Gabriel P
Job Details: 01/27/2023
"Ran diagnostic no error code found ran time dry and pass is working as design,opt test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ02
Near Westlake, OH 44145
Gabriel P
Job Details: 01/27/2023
"Replace filter housing,opt test ok but customer new filter broke inside defective housing ordering filter no need to reschedule customer will install ; ordrng 1 EDR1RXD1 (Filter)"
We serviced a
GE RANGE
Model JGBP35WEA7WW
Near Cleveland, OH 44120
Manny
Job Details: 01/27/2023
"Cc unit not lighting, verified and igniter no glowing, checked voltage to igniter and no voltage, and igniter looks burnt unit needs control and igniter control is discontinued.; ordrng 1 WB27T10350 (oven control(discontinued)) and 1 WB2X9154 (igniter), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG DRYER GAS
Model MGDB855DC3
Near Mentor, OH 44060
Dan H
Job Details: 01/27/2023
"Customer complaint that unit is squealing, confirmed, installed new pulley and rollers, op test good ; used 1 4392067 (DRYER REPAIR KIT) from stock"
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near Parma, OH 44129
David R
Job Details: 01/27/2023
Replaced valves. Model number did not save last visit. Wrong control ordered. Ordering correct one. Double checked to make sure. Replace pressure hose on return as well. ; schdld next appmnt for 2/1 WED !
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGUB2642LE1
Near Painesville, OH 44077
Jason N
Job Details: 01/27/2023
"Cc unit intermittent cooling and ice maker not working Customer had unit unplugged when arrived. Plugged in unit and observed frost pattern. Good frost pattern after 15 minutes, unit cooling at this time. All fans are running. Ran ice maker diagnostics, found shut off switch assembly is stuck. Switch assembly (241939901) is discontinued. Unable to determine intermittent cooling issue as unit is cooling properly at this time. Advised customer to monitor."
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Cleveland, OH 44128
Manny
Job Details: 01/27/2023
"Cc unit not washing verified and ran test cycle unit fills and drain then nothing, ran tech she test and unit needs shifter, control and cap.; ordrng 1 W11567712 (Control) and 1 W11481722 (Shifter) and 1 W11395618 (Cap)"
We serviced a
FRIGIDAIRE DISHWASHER
Model FFBD2412SS0A
Near Geneva, OH 44041
Dan H
Job Details: 01/27/2023
"Installed new control, op test good ; saved tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near North Royalton, OH 44133
David R
Job Details: 01/27/2023
"Cc unit starting to not cool again. Checked sealed system parts already recently replaced. Compressor good, drier good. Found ice on line on evap, also leaking dye from evap line. Will need new evap and drier filter. Ordering compressor if needed. sealed system parts and labor covered. **3 count**; ordrng 1 W10836706 (Evap) and 1 WPW10507886 (Comp) and 2 W10843121 (Drier UV)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Mentor, OH 44060
Jason N
Job Details: 01/27/2023
"Cc unit making unusual noisesTested all fans and compressor, no abnormal sounds heard. Let unit run in cooling mode for 10 minutes. No abnormal sounds heard. Could not duplicate noise concern at this time."
We serviced a
MAYTAG DRYER
Model MED5500FW0
Near North Royalton, OH 44133
Angel
Job Details: 01/27/2023
Cc that unit caught on fire. Verified and the whole control board shorted out and some of the wires melted as well as of now from what I see wrong the unit will need main board and main harness replaced. Explained to customer that if theres anything else wrong we wouldnt know until those parts have been replaced. Gave him the estimate for the main board and main harness and he decided not to proceed with repair. Called safety spoke with Quini explained the issue.; ordrng 1 W10637533 (Main harness) and 1 W11537215 (Main board)
We serviced a
WHIRLPOOL REFRIGERATOR
Model GX2FHDXVT02
Near Strongsville, OH 44136
David R
Job Details: 01/27/2023
"Cc unit not cooling. 2-4 inch frost build up on EVAP. Not defrosting correctly. Evap Fan is not working. Shorted heated, shorted control, not able to send 120v down to defrost thermostat. Ordering control, harness with heater and fan motor. ** 3 job count. ; ordrng 1 WPW10128551 (Fan) and 1 WPW10503278 (Control) and 1 W11260592 (Evap harness) and 1 WP12729128 (Heater), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL RANGE
Model WEE750H0HV1
Near Broadview Heights, OH 44147
Angel
Job Details: 01/27/2023
"Cc that unit had a burning smell and now it wont work at all. Customer had range pulled out already so i removed the terminal block cover and power cord burnt one leg and damaged the terminal block so I replaced terminal block 2 burnt wires and power cord plugged in unit tested by running a bake and also tested the top elements opt test ok. ; used 1 8171385RC (3 PRONG RANGE CORD), and 1 W11416047 (TERM BLOCK KIT - RANGE) from stock"
We serviced a
WHIRLPOOL RANGE
Model WOD52ES4MB
Near Cleveland, OH 44128
Manny
Job Details: 01/27/2023
"Cc that self cleaning is not working, verified and try running self clean and unit started locking, but then when back, reset control and set unit to self clean and working. Opt test ok"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ3
Near Jefferson, OH 44047
Dan H
Job Details: 01/27/2023
"Installed new door gasket, op test good"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BW2
Near Warrensville Heights, OH 44122
Manny
Job Details: 01/27/2023
"Cc unit not heating or takes too long to heat, ran bake to 350 unit comes on but when igniter goes off doesnt come back on, had to wait a bit for oven to cool off, looking at igniter looks white on half of it, replaced igniter with TS #12400035, ran bake to 350 op test ok; used 1 12400035 (IGNITER) from stock"
We serviced a
WHIRLPOOL DRYER
Model WGD5605MW0
Near Olmsted Township, OH 44138
David R
Job Details: 01/27/2023
"Cc not drying or long dry cycles. Ran unit, took off back vent, heating and cycling normally. Unit on second floor. Went outside. Clogged vent. Customer to clean or have a company come cleans vent. Unit is good itself. Op Test Ok."
We serviced a
MAYTAG DRYER
Model MDG9316BWW
Near Seven Hills, OH 44131
Angel
Job Details: 01/27/2023
Cc that unit is making a loud screeching sound. Ran unit and confirmed has a loud noise coming from inside so I took apart the unit and found one of the rollers were bad also the belt was bad. Used repair kit from truck stock to replace bad parts opt test ok.; used 1 4392065 (DRYER REPAIR KIT) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB119WFBM01
Near Maple Heights, OH 44137
Manny
Job Details: 01/27/2023
"Cc unit not working, he handed me a receipt with a 5yrs extended warranty, he call his warranty company and he didnt get through but still wants it looked at, look at the unit and its working properly but temps were off set to recommended and advise to monitor unit. Opt test ok"
We serviced a
AMANA COOKTOP ELE
Model AGR5330BAW3
Near Cleveland, OH 44109
Angel
Job Details: 01/27/2023
Cc that left front burner is too high on the low setting. So I adjusted it to there preference tested it asked if they need the others adjusted and stated they were good as they are opt test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near Atwater, OH 44201
Brian M
Job Details: 01/27/2023
Cc of no cool Found uv dye on compressor line Needs repaired and recharged 5 year sealed system warranty Recovered refrigerant fixed leak Replaced filter and ran 28 inch vac recharged 4.50z r134aAdvised to watch ; used 1 WPW10143759 (DRIER) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Streetsboro, OH 44241
Brian M
Job Details: 01/27/2023
Spray arm installed OP Test Ok ;
We serviced a
GE REFRIGERATOR
Model Gzs22dgjrfww
Near Chagrin Falls, OH 44023
Brian M
Job Details: 01/27/2023
Installed icemaker Cycled and filled Advised to give 72 hours
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Willoughby Hills, OH 44094
Joe O
Job Details: 01/27/2023
"Cc: intermittently shuts offCustomer stated intermittently the lights go out, unit stops cooling, but ui display and dispenser lights work. Found temps at 41 in ff section, 5 in freezer. No internal error codes. Found deli board is functioning. Checked deli harness, no corroded or broken wires found. Asked customer if they noticed if the deli board was functioning when unit stopped working. Customer stated they did not notice. Could not duplicate issue at this time. Advised customer to monitor. Op test ok"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Chagrin Falls, OH 44022
Brian M
Job Details: 01/27/2023
Called whirlpool while waiting for customer Stated previous findings and previous work done Found grease build up at garbage disposal. Found no stored errors in diagnostic Ran auto test unit completed with no issues According to whirlpool unit is functioning properly and to have customer contact Whirlpool customer care
We serviced a
GE REFRIGERATOR
Model GTE18GTHGRBB
Near Kirtland, OH 44094
Joe O
Job Details: 01/27/2023
"Cc: loud noise when runningFound condenser fan motor shaft out of balance causing blade to hit housing. Needs condenser fan assemblyCustomer does not want to repair at this time; ordrng 1 WR17X24348 (condenser fan shroud), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Chesterland, OH 44026
Brian M
Job Details: 01/27/2023
"Cc unit loud and not spinning Found bearings worn Needs gearcase, clutch, shifter, belt and hub ; ordrng 1 W11454738 (Gearcase) and 1 W10721967 (drive pulley) and 1 W11213879 (belt) and 1 W11212745 (actuator) and 1 W10528947 (drive hub kit)"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Chesterland, OH 44026
Brian M
Job Details: 01/27/2023
Installed motorOP Test Ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Kirtland, OH 44094
Joe O
Job Details: 01/27/2023
"Cc: only dispenses 3-4 cubes at a timeFound unit is not level, has a large slant forward. Found temps in freezer at 3 degrees. Tested dispenser. Found unit is dispensing properly. Found half bin of ice. Cycled ice maker. Ice maker is cycling and filling. Could not duplicate issue. Advised customer depending on ice usage the machine may not be able to keep up with usage. Unit functioning as designed. Op test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Avon, OH 44011
Gabriel P
Job Details: 01/27/2023
"Found freezer evaporator frozen found service pointer ordering parts needed ; ordrng 1 W11224256 (Control) and 1 W11224591 (Harness), used 1 SHIPPING (shipping and handling), from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Avon, OH 44011
Gabriel P
Job Details: 01/27/2023
"Replace light,opt test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Avon, OH 44011
Gabriel P
Job Details: 01/27/2023
"Found freezer evaporator frozen found service pointer ordering parts needed ; ordrng 1 W11224256 (Control) and 1 W11224591 (Harness), used 1 SHIPPING (shipping and handling),from stock"
We serviced a
FRIGIDAIRE RANGE
Model LFGF3014LWC
Near Willoughby, OH 44094
Joe O
Job Details: 01/27/2023
"Cc: oven not getting to temp, burners not lightingFound unit has no gas getting to unit. Needs plumber."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS
Near Mentor, OH 44060
Jason N
Job Details: 01/27/2023
Cc unit does not power on Hooked up power cord to unit. Plugged in and powered unit on. No issues found with unit.
We serviced a
FRIGIDAIRE RANGE
Model GLES388DBA
Near Chardon, OH 44024
Brian M
Job Details: 01/27/2023
Customer tried cleaning glass door and it fell apart Fixed door
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Eastlake, OH 44095
Joe O
Job Details: 01/27/2023
"Cc: not making ice, not cooling properlyFound temps in freezer at 21 degrees, ff at 39 degrees. Ice maker error code e5(timed ice making). Checked thermistors ff 7.1k ohms freezer 14.2k ff evap 8.5k freezer evap 17.1k. Found top of evap and cap tube side frosted over in freezer. Unit has good frost pattern. Stated they had a lot of frost built up in unit back before issue started. Advised if the door was left open it can cause excessive frost build up. Needs defrosted. Defrosted. Advised customer to monitor. Op test ok"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Eastlake, OH 44095
Jason N
Job Details: 01/27/2023
"Cc unit making grinding noise and not spinning out properly Ran auto test cycle, found pulley and clutch teeth grinding when in spin. Found grease on pulley teeth causing pulley to slip when trying to engage into splutch. Replaced cam and pulley using customer supplied pre Id part. Ran spin and test with 5 large towels. No abnormal noise heard, unit spun out properly. Op test good."
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Lorain, OH 44053
Gabriel P
Job Details: 01/27/2023
Same issue as last time will need control and evaporator harness ; ordrng 1 W11383260 (Harness) and 1 W11546609 (Control)
We serviced a
KITCHENAID RANGE
Model KFGG500EBS3
Near Olmsted Falls, OH 44138
David R
Job Details: 01/27/2023
"Replaced gas valve and bake burner. Ran at 350* to see what oven does. Preheated, cycled 3-4 times at 350*. Good. Put temp up to 400* cycling as well. Good. Op Test Ok."
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS
Near Painesville, OH 44077
Brian M
Job Details: 01/27/2023
"Found several errors Fae5, 8-1 7-1 and a-4Ran auto test no issues found Checked drip pan no water Possibility of unit just needing reset Ran test cycle found a ton of soap in tub Advised to let unit cycle and wash out suds Power cycled advised to watch"
We serviced a
KITCHENAID DISHWASHER
Model KDTE504DSS0
Near Elyria, OH 44035
Angel
Job Details: 01/27/2023
Cc that the bottom rack does not want to slide out. Verified and found that the basket came off the tracks reinstalled the part that came off the rack and installed the rack back on the track pulled it in and out and its working as should explained to customer to make sure door is all the way down before trying to pull out the rack because if not since the rack is on a firm track they will just force it and break it also not to overfill the rack with heavy dishes opt test ok.
We serviced a
KITCHENAID RANGE
Model KFGG500ESS2
Near Fairview Park, OH 44126
Manny
Job Details: 01/27/2023
"Cc unit needs calibration again, verified and set to 350 took temps and temp probe#1 at 346, probe #2 at temp after 10 mins took temps at probe #1 @341, probe #2 @352 , and unit is calibrated to +15, we been here 4 time for same issue, we take temperatures and they are good, calling wpl tl, (8:10am to 8:45)spoke to Leon, he said no parts are needed since temps are optimal, customer is upset and are removing the unit from the kitchen and using the old unit they have."
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Painesville, OH 44077
Joe O
Job Details: 01/27/2023
"Cc: electrical burning smellCustomer stated the electrical burning smell has gotten worse over the time the unit was used. Customer stated the smell was still slightly present upon arrival. I did not smell anything abnormal. Ran auto test. Found a small odor coming from unit when spinning. Did not smell like burning. Checked full harness, no shorted or burnt wires. Advised it could be the coating applied to parts during assembly. Could not duplicate issue. Documented on service matters with Techline. Op test ok"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKB0
Near Willoughby, OH 44094
Jason N
Job Details: 01/27/2023
"Installed pump/motor. Found piece of glass stuck inside suction hose leading to pump, removed. Ran wash test for several minutes. Op test good."
We serviced a
KITCHENAID RANGE
Model KSGG700ESS3
Near Ashtabula, OH 44004
Dan H
Job Details: 01/27/2023
"Customer complaint that right rear burner is not lighting, confirmed, found oriface not seated properly on cooktop surface causing burner head to not sit properly on oriface, corrected, op test good"
We serviced a
GE DISHWASHER
Model GDT665SMN2ES
Near Elyria, OH 44035
David R
Job Details: 01/27/2023
"Cc intermittent problem, will run 5-10 mins then shut off, no lights, sometimes will run through cycle. Started unit up, ran 20 mins, not turning off. Called GE tech line. Went through diagnostics, all working correctly. Recommended replacing main control. ; ordrng 1 WD21X25992 (Control main), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Painesville, OH 44077
Brian M
Job Details: 01/27/2023
Installed panel OP Test Ok
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Painesville, OH 44077
Joe O
Job Details: 01/27/2023
"Cc: no power, locked lidFound unit is locked. Popped top. Found no indicator on control. Ohmed out drain pump. Pump checked good. Needs control; ordrng 1 W11419171 (Control), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KENMORE STACK W/D
Model 417.6172351
Near Lakewood, OH 44107
Manny
Job Details: 01/27/2023
"Cc unit not heating but runs, took apart and checked components, thermostat is open, heater is open high limit is out of range, customer will not proceed with the repair ; ordrng 1 3204267 (thermo-safety!dryer) and 1 134120900 (thermal limiter) and 1 137032600 (limiter) and 1 137392700 (heater asmy w/hous)"
We serviced a
KITCHENAID RANGE
Model KSDB900ESS2
Near Rocky River, OH 44116
Angel
Job Details: 01/27/2023
"Cc that unit will start to preheat but takes too long to preheat or will not pass a certain temperature. Removed the bake element cover and found the element shorted and grounded to the cavity. Unit will need bake element replaced.; ordrng 1 W10779716 (Bake element), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DWH3
Near North Olmsted, OH 44070
Angel
Job Details: 01/27/2023
Cc that unit is not washing only fills and drains. Ran unit and pump is just humming unit will need pump replaced. Gave customer estimate but stated he will rather use money for a new unit; ordrng 1 WPW10605057 (Pump motor)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Andover, OH 44003
Jason N
Job Details: 01/27/2023
"Cc unit not starting or completing cyclesRan diagnostics, found cod f8e1 for no/low fill. Ran auto test, found almost no cold water coming it to unit. Checked water pressure from house connection. Good psi. Found inlet valve screen on cold side blocked with sediment. Replaced inlet valve using truck stock part. Reran auto test, all functions passed. Op test good. ; used 1 W11210459 (Inlet valve) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Amherst, OH 44001
David R
Job Details: 01/27/2023
"Replaced main control and motor, ran diagnostics, good. All components working, good. Op Test Ok"
We serviced a
MAYTAG RANGE
Model MG46775BDQ
Near Broadview Heights, OH 44147
Gabriel P
Job Details: 01/27/2023
Found sensors off on reading ordering also control is needed as well numbers are fading ; ordrng 1 WPW10166969 (Control) and 2 WP74011433 (Sensor)s and 1 12001655 (Sensor)
We serviced a
KITCHENAID DISHWASHER
Model KDPE234GPS0
Near Painesville, OH 44077
Dan H
Job Details: 01/27/2023
"Installed new sump assembly and adjusters, op test good"
We serviced a
GE REFRIGERATOR
Model PWE23KMKGES
Near Mentor, OH 44060
Joe O
Job Details: 01/27/2023
Installed cover. Op test ok
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Cleveland, OH 44102
Manny
Job Details: 01/27/2023
"Cc unit doing the same thing, verified and hot water still turned off, he questioned me that if Im sure thats the issue, told him yes if the hot water is not coming in the unit give an error, turned on the hot water and show him unit working, opt test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near LaGrange, OH 44050
David R
Job Details: 01/26/2023
"Cc unit not cooling. Frost build up in FZ evap cover found faulty thermistor. Clamp to thermistor is cracked. Ordering thermistor, clamp and UI control, heater if needed. * 2 job count; ordrng 1 W11437914 (Thermistor clamp) and 1 W11518204 (Ui) and 1 W11650662 (Heater) and 1 WPW10384183 (Thermistor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Strongsville, OH 44136
David R
Job Details: 01/26/2023
"Cc unit no crushed ice concerns and low ice concerns. Icemaker not cycling correctly. Replaced from t/s. Tested actuator for crushed/cubed ice. Working correctly. Activated when its suppose to. Tested and seems as though water pressure is low. Went and opened and closed multiple times the water shutoff to unit. Customer to monitor and if water pressure is low, have plumber check out water pressure and water line if needed. Give 24hrs for full bin of ice. Op Test Ok.; used 1 WPW10300024 (ICE MAKER) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Olmsted Township, OH 44138
Gabriel P
Job Details: 01/26/2023
Harness on pump was broken replace but also found pressure plastic tube from outer tub broken ordering outer tub ; ordrng 1 W11219115 (Outer tub)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Bay Village, OH 44140
Angel
Job Details: 01/26/2023
Cc that unit sometimes will have water at the end of the cycle but dishes will be clean. Explained to customer that it has to be the drain pump overheating causing the issue at the end of the cycle. Replaced drain pump tested unit opt test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Fairview Park, OH 44126
Angel
Job Details: 01/26/2023
Cc that ff section light is not working. Opened door and found tape over the door switch causing the light to stay off removed tape and light turned on unit working as designed. Also unit is in the garage and explained to customer about the unit that if it stops cooling properly this units are not meant for garages they have to be in a area thats 55* or higher for proper cooling opt test ok.
We serviced a
GE REFRIGERATOR
Model PFE28KSKISS
Near Highland Heights, OH 44143
Corina B
Job Details: 01/26/2023
CC that the unit is not cooling and frost in the freezer. Ff 37-40. Fz 0-5 control set at 37. Door could of been propped open to freezer. Has the thermometer reading 37. Working as designed. Checked the evaporator good frost pattern. Fan is running. Advised cust there can be a + or - of 5*.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Painesville, OH 44077
Dan H
Job Details: 01/26/2023
"Customer complaint that unit is stuck on spin cycle, ran diagnostics found f7e1(basket speed fault) and f8e1(long/no fill), found supply valves turned off, turned on, valves open, lid locks unit spin, optical sensor is reading basket, ran drain and spin cycle, lid locks, unit completed spin cycle and shut off, unit is operating as designed"
We serviced a
AMANA WASHER
Model NFW5800HW2
Near Painesville, OH 44077
Dan H
Job Details: 01/26/2023
"Installed new dispenser door, op test good"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Mentor, OH 44060
Dan H
Job Details: 01/26/2023
"Customer complaint that unit only washes on hot, found hot and cold water lines reversed, corrected, op test good"
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Kirtland, OH 44094
Brian M
Job Details: 01/26/2023
Cc unit not fully spinning out clothes Found unit to have over load errors Ran calibration and rest unit Advised on loading and soap usage