Very professional and helpful.
Jan - Painesville, OH
GEORGE - Euclid, OH
Service was satisfactory but tech could have had better people skills.
WENDI - Austinburg, OH
Repairman very nice, explained things well. I did not agree with Whirlpool's diagnosis, but he was very nice & helpful.
He was very nice and respectful.
FANNIE - Maple Heights, OH
I would like more people who come out have that much respect and caring.
CHRISTIE - Mentor, OH
The technician completed the work quickly and was tidy.
CLAYTON - Avon Lake, OH
Norman - Bedford, OH
Kari - Kirtland, OH
Brian was an awesome service man. The price was ok.
Donna - Maple Heights, OH
I would recommend your company to everyone I know.
Darlene - Cleveland, OH
Well mannered and very professional.
Technician was great but showed up really really late!
Sean - Strongsville, OH
Response from Fred's Appliance Service:
Hi Sean, Thank you so much for submitting your review. We are happy the technician was great but we apologize that he showed up outside of his timeframe. Sometimes things happen throughout the day, such as difficult appliances, but I hope our office team was able to keep you in the loop. Thank you! The Fred's Team
FRAN - North Ridgeville, OH
Nice people and great service!
DENNIS - North Ridgeville, OH
Macaulay and his partner were both pleasant, efficient and knowledgeable about their business. They took care of everything I needed and responded to all my questions. Nice guys.
Bobby - Shaker Heights, OH
Corina is a great repair person. She is more than competent and very friendly. I specifically request her now.
DOUGLAS - Brooklyn, OH
I was disappointed because my frigid wasn’t even 1month old and had a problem with it. But when I was referred to your company you were about to set up an appointment and service as soon as possible and I appreciated it. Dan the service tech was great. He was very knowledgeable.
Esther - Lorain, OH
JANOS - Sheffield Lake, OH
He was very understanding and he took his time to explain the problem would highly recommend you guys
Ice maker repair
CHRISTINE - Mentor, OH
Jabir - East Cleveland, OH
Repair not fixed
HEIDI - Chardon, OH
My washer still leaks. So obviously it was not fixed.
Response from Fred's Appliance Service:
Hi Heidi, We are so sorry you are still having trouble. We would like to come back to your home to take another look. I will be giving you a call shortly to discuss options so we can take care of your washer. Thank you, Fred's Appliance Team
TIFFANY - Brecksville, OH
Right on time, Excellent in all respects!
Robert - Painesville, OH
Living out of a picnic cooler aint no picnic. So we are delighted to have our refrigerator up and running.
TIM - Cleveland, OH
Fred’s appliance is a company with honesty and integrity.
LAURA - Parma, OH
Virginia - Pepper Pike, OH
Excellent service. On time and thorough.
Linda - Mentor, OH
Cory was excellent. He was very helpful and professional.
Knowledgeable, Informative, and Honest
DYANE - Oberlin, OH
JAMES - Ravenna, OH
The repair guy was great on-time clean cut. Very efficient and polite he worked on the washing machine however it is still squealing
Response from Fred's Appliance Service:
Hi Jim, Thank you so much for leaving us a 5-star review. We always strive for 5-star service, but a squealing washing machine isn't up to our standards. I just left you a voice mail to get you set up for another appointment so we can get you taken care of. You will just need to call your extended warranty company at 888-775-6937 to schedule service. As always, feel free to reach out to us with any questions or concerns 1-888-45-FREDS. Have a great weekend!
Georgene - Avon, OH
Guys really knew their job
Dale - Strongsville, OH
Awesome service. Great experience.
CATHY - Chagrin Falls, OH
The repair man was very polite and he resolved the issue with my fridge quickly. I just wish Fred’s offered evening appointments.
Dee - Cleveland Heights, OH
Tech arrived on time. She was thorough and informative and got the job done quickly and efficiently.
TIM - Garfield Heights, OH
Great service technician
Much appreciated service
Milo - East Cleveland, OH
GOOTEE - Strongsville, OH
Anna - Highland Heights, OH
Corey was on time, courteous and knowledgeable.
Rick - Beachwood, OH
Corina was great in helping solve our problem
Professional & competent service
RICHARD - Westlake, OH
Dan was very professional and knowledgeable. Very satisfied with service.
Service quick and easy!
LARRY - Sheffield, OH
Found problem ordered part which was overnight-ed and then fixed the following day!
Good service. Disappointed with garbage left in my driveway
Nora - North Olmsted, OH
Michelle - Willoughby, OH
Great service. Technician was prompt, informative, polite and very helpful.
DAVE - Amherst, OH
Excellent service & Great customer experience
Sam - Avon, OH
Right from initial call to the actual service provided was very well handled professionally. Mac identified the problem at first instance and confirmed by testing the same. I am glad that my initial search got Fred Appliance and will definitely use in future.
On time, Quick repair, Great Service
JEFF - Painesville, OH
SUSAN - Strongsville, OH
Excellent customer service
Very good service
MARY - Painesville, OH
Corina was prompt, helpful and quick!
JENNIFER - Westlake, OH
Friendly maintenance man
ROBERT - Chagrin Falls, OH
Very Knowledgeable and Professional !
KURT - Perry, OH
informed me at every step what was happening and what was going to happen, was on time and professional.
Friendly, quick service
MARY - Seven Hills, OH
Corina did a very good job. She explained the issue and what work needed to be done.
JAMES - Garfield Heights, OH
BARBARA - Chardon, OH
Great experience, very professional
DA - Solon, OH
CHRISTINE - North Ridgeville, OH
PATRICA - Brook Park, OH
Really great and very pleasant.
CHARLES - Brooklyn, OH
NICOLE - Mentor, OH
This is the 3rd time I have used Fred's Appliance Service. They do a great job, arrive on time and are able to finish the job that day. I like that you are called 15 minutes before your technician shows up. I wouldn't hesitate to call them again in the future.
ELAINE - Streetsboro, OH
Very impressed with the service, the repairman, the tracking schedule etc
PATRICA - Grafton, OH
KATHY - Avon Lake, OH
JERRY - Cleveland, OH
GREGORY - Avon, OH
My experience with Macaulay was great. He arrived promptly, was very courteou, explained the issue clearly and remedied the issue quickly and effectively.
JOSEPH - Amherst, OH
on time great customer care
MADELINE - Cleveland, OH
KEVIN - Westlake, OH
Did a great job assessing these situation and fixing the problem
WENDY - Mentor, OH
ROSEMARIE - Lyndhurst, OH
Prompt, knowledgable. Would recommend
PODONE - Maple Heights, OH
The service man was very professional and had excellent knowledge on explaining different parts and what they are used for in other words to make a story short he is a great guy
ANN - Mentor, OH
Great service and advice from the tech's
DAVID - Avon Lake, OH
Not done yet waiting for parts
JAMES - Garfield Heights, OH
Not done yet
JOHN - Strongsville, OH
Very polite and explained everything
RACHEL - Beachwood, OH
Took time to decipher issue.
ROSE - Brooklyn, OH
CAROL - Broadview Heights, OH
Overall very satisfied
JUSTIN - Rocky River, OH
Great service the service professional was very knowledgeable and friendly
KERI - Chardon, OH
Never disappointed with your Services.
ORLANDO - Broadview Heights, OH
Awesome service, quick, clean and punctual!
Brian is a gentleman, a very nice person. He was thorough; great service!
EDWARD - Pepper Pike, OH
Your company is very professional from start to finish. I really like that I know 2 days ahead of time approximately when my appointment will be. I really appreciated the automated call to say Brian was 15-20 min away. I’d like to be called about 45 min before, if possible.
On time service and very helpful repair men.
CLAYTON - Avon, OH
ANDREW - Lakewood, OH
Corey was enjoyable and efficient in resolving our issue
LAURA - Strongsville, OH
ELLENOR - Aurora, OH
Very impressed with the service and the ability to check to find out the time of arrival.
Love the tracking option
MARY - Bay Village, OH
MARY - Avon Lake, OH
AMY - Beachwood, OH
JUDY - Gates Mills, OH
SHERRI - Chagrin Falls, OH
The service tech was on time and did a great job.
Really great service
NATALIE - Garfield Heights, OH
Catina was wonderful..great service..very efficient
JANET - Maple Heights, OH
Very well great job done
Saved the Day
JONI - Bay Village, OH
Brian was very knowledgeable about this washer, and he quickly figured out the problem. And, he patiently explained the functioning of the washing machine. I was on the verge of returning it, but not now.
JENNIFER - Cleveland Heights, OH
Problem not resolved after 2nd service call
JOSEPH - Strongsville, OH
The water dispenser on my refrigerator delivers cold water that turns warm after a few seconds. Your service man - this time, felt the warm water, but spent most of the time saying most refrigerators have this problem, & nothing can be done about it. He kept saying "this is the way they are designed". Really?? That's how they are designed?? And the warm water is "as they are designed" It costs more for a refrigerator with a water dispenser-so if you cannot fix this "design" problem, then I want this refrigerator replaced with a refrigerator with a water dispenser that dispenses cold water. Really? designed to give warm water??
Response from Fred's Appliance Service:
Hello Joseph! Thank you very much for your review. We greatly apologize for the frustration with the water temperature coming out of your dispenser. With regret, we have no control over this as a service company. The water reservoir within refrigerators today do not hold a large volume of water. In result, the draw at the dispenser may not be chilled to your satisfaction. Our best advice is to discuss this matter directly with Whirlpool as they are the manufacturer of your refrigerator. You may call them directly at 800-253-1301. We're also here to help if anything else is needed! 888-453-7337 or email@example.com. Thank you! -The Fred's Team
good job nice service
ROSE - Shaker Heights, OH
JAMES - Rock Creek, OH
April 6, 2018 at 8AM, we put clothes in the washer, and it. In locked again.
Response from Fred's Appliance Service:
Hello James! Thanks for the note. We will be calling you shortly to discuss! We're here to help! -The Fred's Team
EDITH - Lyndhurst, OH
arrive on time. diagoinxed the problem quickly and fixed the machine without needing new part. Adivsed me that despite the age of the machine, it ewas worth fixing.
SUSAN - Ravenna, OH
CYNDI - Chagrin Falls, OH
ROSE - Warrensville Heights, OH
He did a great job thank you
GARY - Westlake, OH
Very nice and knowledgeable!
ROBERT - Euclid, OH
RHONDA - Jefferson, OH
Great experience , friendly, helpful and timely. Couldn’t have gone better.
Corina: Excellent checkup and useful information
ROBERT - Mentor, OH
Corina proved to be a good listener as I reviewed the history of recently owned magtag washers and the squealing noise during the spin cycle in our current model. Of course the week long squealing stopped yesterday and did not present itself today. Corina did suggest putting in lighter loads with less detergent. After running a cycle she thinks the bearings are fine. She also suggested using our smart phone to record any future squealing noises which might occur. We did appreciate the convenience of making, confirming, and pinpointing the time of service by Fred's Appliance.
LINDA - Berea, OH
Great service, very friendly technician
MEGAN - Avon, OH
Great technician attitude
MICHAEL - Brook Park, OH
I was very happy with your tech that came to my house. She was very friendly and polite.
JAMES - North Olmsted, OH
JAMES - Columbia Station, OH
Great service very Freindly fixed the microwave
CRYSTAL - Cleveland, OH
Fast quick quality service
JASON - Beachwood, OH
Timely, efficient, professional experience.
TY - Ravenna, OH
The service tech was very friendly, professional, and knowledgeable. He was able to diagnose and fix the problem with my refrigerator. He even had the part in his truck so a second visit was not needed.
OMG A LIFE SAVER -
KATHLEEN - Cleveland, OH
WHIRLPOOL AND FREDS APPLIANCE ARE ABOVE ALL THE REST IN APPLIANCE CUSTOMER SERVICE! CAME IMMEDIATELY
DAVID - Strongsville, OH
. Knowledgeable technician
Chad is awesome!
JOSPEH - Broadview Heights, OH
Promt service, knowledgeable tech, fixed the problem!
CONNIE - Richmond Heights, OH
Corina was very knowledgeable and was able to diagnose the problem with the wall oven. She had the part on the truck and fixed it immediately.
RITA - Brook Park, OH
Was impressed with the updates via email and phone. Customer service rep and tech were very friendly and knowledgeable
LOUIS - Cleveland, OH
Very good. Honest and personable. Definately use again
NATALIA - Willoughby, OH
Corey ran about 2 hours late due to another call. I wish a dispatcher would have called to let me know instead of me just waiting around until 7pm. Once he arrived I told him I only had a half hour available and he did everything he could to make sure I was happy and could pick up my child on time .
Response from Fred's Appliance Service:
Hello Natalia! Thank you for your note. Very sorry Corey ran behind. Appliances do get the best of us sometimes. We're glad we were able to connect with you. Thanks again, and we're here to help if needed. Thank you! -The Fred's Team
Couldn't have been better. Corona is terrific.
JIM - Seven Hills, OH
SARAH - Lakewood, OH
Dan was friendly and incredibly professional
Kind Technician, Superior Service
MARY - Strongsville, OH
Everyone that I talked with at Fred's was fantastic- on the phone, very polite; in person professional, informative, and courteous! Five out of five stars!!
MARK - Strongsville, OH
Corina was a pleasure to deal with. She is extremely knowledgeable and efficient. I will definitely recommend her and Fred’s Appliance to my friends and family.
GEOFFREY - Avon Lake, OH
We are so happy with the service of Freds. I so appreciate the update on arrival time. Corina was so pleasant to work with but most of all she fixed the problem with our ice maker that the previous company failed to do. I will absolutely use this company for any future needs.
Great and fast service
LEESA - Chardon, OH
Very helpful and quick service
Give Corina a raise
DAVID - Euclid, OH
Corina was friendly, knowledgeable & knew the product in & out.After finding the problem and fixing it she gave several tips on how to get the best results from our dishwasher.She answered all questions fully.
Great Service !!
SOOZAN - Pepper Pike, OH
Corina did a great job
TIM - Ashtabula, OH
The gentlemen that came out were very nice and professional. I feel the price for labor was absurd, they were there maybe 15 min to drain my dishwasher and it was $90! I feel that's very extreme for the work done.
NANO - Seven Hills, OH
Our tech showed up right on time and was able to get all issues resolved in a very efficient time frame. He took the time to explain the issue in detail.
FRANCISCO - Avon, OH
BILL - Mentor, OH
Art communicated very well, was on time and fixed my problem
RUTH - Chardon, OH
Technician was very knowledgeable and quickly resolved my issues.
JOHN - Painesville, OH
ROBERT - Euclid, OH
Very good experience
MICHAEL - Euclid, OH
Even though the technician was behind, he called and informed us he was running late, he was nice, knowledge and completed the dryer repair within minutes, he also explained to me and my wife the issue with the washer and ordered the parts needed and setup a date for the return visit.
Good Service Call
GARY - Ravenna, OH
Arrived on time and well prepared for the job. Very thorough. Problem solved. In and out less than an hour!
ANNE - Bay Village, OH
On time. Professional. Courteous
Friendly and helpful technician
GAY - North Ridgeville, OH
Although Dan could not ID a problem with the icing up of the freezer, he gave suggestions as to what to look out for when closing the drawer. Will notify Whirlpool if it occurs again!
Great Service and Prompt
TIARA - Garfield Heights, OH
MELINDA - North Olmsted, OH
Excellent service. Repair person on time, wore shoe covers, communicated clearly and concisely. Was concerned with our needs.
MICHAEL - Strongsville, OH
Great service and repair oerson
MARY - Rocky River, OH
TRACEY - Bay Village, OH
Colina was great, gave her honest opinion based on her expertise. Highly recommended
MELISSA - North Olmsted, OH
Reliable and organized service, awesome price
RACHEL - Burton, OH
TIMOTHY - Willoughby, OH
Very good. Employee sent to fix micro wave was very good. Would recommend your service to friends.
MICHAEL - Rock Creek, OH
we continue to have the same problem with the ice machine
DEL - Cleveland, OH
dishwasher warrantee repair
JUDY - Fairport Harbor, OH
Already did this. Please stop your requests.
Response from Fred's Appliance Service:
Hi Judy! Thanks for your note. After reviewing, it shows we've only sent 1 request. We're very sorry if something else happened. We're here to help. Feel free to reach out to us with any further questions or concerns at firstname.lastname@example.org or 888-453-7337. Thank you!! -The Fred's Team
DUSTIN - Chagrin Falls, OH
Awesome service. Very efficient and fast as lightening!
He was fast and efficient.
SHIRLEY - Ashtabula, OH
I appreciated his work and hope that what he replaced will have been the problem. If these ice makers have so much trouble you would think someone would come up with a solution to the problems they have. We use a lot of ice and I would not have to do without an ice maker.
Extended warentee repair
V. - Mentor, OH
Pleased with overall experience
KRISTEN - Oberlin, OH
LAURA - Cleveland, OH
We were scheduled quickly and service was excellent. Price was very fair.
NERIBELL - Cleveland, OH
ALAN - Westlake, OH
Macaulay was very knowledgeable and practical - great experience with him and your company
MICHAEL - Beachwood, OH
both repairman were excellent and very friendly
RAY - Avon Lake, OH
Outstanding experience, highly recommend!! Very professional, curtious, timely, and nice guys.
JENNIFER - Olmsted Falls, OH
BARBARA - Cleveland, OH
Professional service with a smile 🤗
SHELIE - LaGrange, OH
GREG - Ravenna, OH
Called to say he would be early. He was technically sound and instilled confidence that after 5 or 6 prior attempts by another repair company that ice would be produced for longer than a couple months. Cleaned up the work site when done.
DONG - Cleveland, OH
From the frying pan into the oven
JOHN - Olmsted Falls, OH
Our control board had a glitch that would not allow our lower oven to work. Fred's was able to get me a part and up and running.
ARDA - Beachwood, OH
ALICE - Cleveland, OH
Great service knowledgeable repairman
MICHAEL - Bedford, OH
ROBERT - Olmsted Falls, OH
On time and fixed t the problem.
Great service that timely corrected the issue!
KELLY - Solon, OH
ROBERT - Mayfield Heights, OH
refrigerator warranty repair
THOMAS - Avon, OH
great friendly service
Jim - Mentor, OH
DAVID - LaGrange, OH
Tech knowledgeable and personable, timely repair...
WHIRLPOOL WASHER SERVICE
JOSEPH - Avon, OH
JAMES - North Olmsted, OH
Great experience and visit!
SHEILA - Rocky River, OH
New what the problem was immediately and fixed it
BRIAN - Berea, OH
Excellent scheduling system. Kept posted with reminders, & let us know when tech would arrive. Great service. Promt and efficient.
Great service and on time
Julie Hasson - North Royalton, OH
JULIE - Seven Hills, OH
Excellent experience. The service staff was actually early solved the issue and advised if it reoccurred I should call Whirpoll and Fred's would come back out.
Polite and professional
JOANNE - Lakewood, OH
Repairman was neat, courteous and advised me of my problem. Honest about it.
Courteous, knowledgeable repairman
RICK - Chagrin Falls, OH
Polite and efficient. Took time to show me what was wrong with my washer motor and how he replaced it.
RENEE - Andover, OH
I was very satisfied with the visit
JOHN - Chardon, OH
CONNIE - Elyria, OH
Great Service and found my issue right away. Advised on what to do next.
ROBERTA - Lyndhurst, OH
Great sevice, Great tech
AL - Avon, OH
DONALD - Willoughby Hills, OH
Jeff was very knowlegable and professional.
Great service and always on time and very polite
MARY - Mentor, OH
LINDA - North Ridgeville, OH
Excellent service from representative
Great service and on time
FRAN - North Ridgeville, OH
Techs were very polite and answered my questions.
BEVERLY - Lakewood, OH
Great service. Both men were polite (it counts), efficient, and well prepared. No complaints at all. Would contact your company again if needed.
JENEE - Chagrin Falls, OH
please send us info on our warranty
EDMUND - North Ridgeville, OH
please send us info on our warranty for wall oven and frig. thank you
Response from Fred's Appliance Service:
Hello Edmund! I just sent you an email with your warranty information. Please let us know if we can be of further assistance. Have a great weekend! -The Fred's Team
Nice and knowledgeable
BREANN - Chagrin Falls, OH
I very polit
BARBARA - Parma, OH
DIANE - Parma, OH
CHARLANNE - Westlake, OH
He cane, he fixed, he was pleasant. Could not ask for more.
EWING - Austinburg, OH
Amazing service on the phone and in person
GARYCE - Cleveland, OH
They arrived just when they said they would and fixed my dryer in minutes!!!!
Service was good, very professional
ROBERT - Parma, OH
No problems 🙂
SHERLY - Cleveland Heights, OH
WASHER MAYTAG MVWC565FW Installed new part unit tested good
WASHER MAYTAG MVWB850YG0 "Bearing have failed needs replaced. The unit is over seven years old there’s a good chance that tub might not come out easily. ; ordrng 1 W10435302 (bearing), used 1 SHIPPING (shipping and handling), and 1 W10435302 (BEARING) from stock"
REFRIGERATOR KITCHENAID KRFF507HPS00 "Customer complaint that unit is not making ice, ran ice maker error codes found e5(ice maker thermistor is bad) error, unit needs new ice maker ; ordrng 1 W11294907 (icemaker)"
DRYER ROPER RED4516FW0 "Customer complaint of no heat and timer is not working, unit is not receiving correct power from supply, advised customer that they need an electrician to correct power supply"
DISHWASHER KITCHENAID KDTE234GPS0 I remove some material from the plug to allow it to sit all the way inside the cabinet. The mounting screw was preventing the plug to fit flush on the dishwasher cabinet
WALL OVEN KITCHENAID KEBS207SSS04 "Customer complaint that upper oven is not working and of chirping sound, chirping sound is coming from cooling fan, unit needs new cooling fan, upper element is not heating, found thermal fuse open, unit needs new thermal fuse; ordrng 1 WP8303972 (blower) and 1 WP8304452 (fuse-thrml)"
REFRIGERATOR WHIRLPOOL WRF535SMBM00 I Leveled the fridge unit tested good
RANGE FRIGIDAIRE LGEF3045KFK "Cc of no stop beeping and error of f11 Found unit to have a none stop beep of f11 error Followed tech sheet Tech sheet advises to replace main control board Est only ; ordrng 1 5304495520 (kit) and 1 316419821 (overlay), used 1 SHIPPING (shipping and handling) from stock"
REFRIGERATOR MAYTAG MFI2568AES "CC that the door flap to the ice. Will need a main control. Cust can install the part. Cust does know there could be a core and knows what to do to return the control. ; ordrng 1 W10890094 (cntrl-elec), used 1 SHIPPING (shipping and handling) from stock"
RANGE WHIRLPOOL WFE505W0JZ0 CC that the oven control is blank. Found the black wire to the terminal block it’s burnt. Replaced the wires and terminal block. Brought control back for return. Heated oven to 350*. Optest ok.; used 1 WPW10245259XXX (XXX DO NOT RESTOCK XXX) from stock
REFRIGERATOR WHIRLPOOL WRF989SDAM02 "Customer complaint water in deli drawer again and frz is not cooling well and sounds like a jet taking off sometimes, compressor is very loud, confirmed temps were 47 ff and 38 frz, found ball of ice on top right frz evap, neither evap had frost pattern, spoke with bj, dye drier needs installed to determine leak location, noticed ff evap drip pan bowed, could allow water not to drain properly during defrost, customer upset with multiple visits for water in deli drawer; ordrng 1 W10276644 (compressor) and 1 W10836964 (pan-drip) and 1 WPW10143759 (dryer)"
WASHER MAYTAG MHW7100DW0 "Cc wet load at end of cycle. F8E3 error code, overflow. Blew through pressure hose, good, no blockage. Went through diagnostics , tested good. Ran a load of towels on normal, then switched over to drain and spin, ran whole cycle on max spin, load came out as dry as they possibly can be. Showed customer, customer said clothes will come out wetter than that, explained I had on max spin and that was the result. Looked over Service Pointer about wet clothes at end of cycle, W10913408, customers serial doesn’t apply. Everything is working as designed. Called techline to document. Joel, went over information, said sounds like everything is working functionally as should be, does not recommend replacing control, to go over load and detergent dispensing with customer, can also check owners manual."
OTR MICROWAVE AMANA AMV2307PFS3 "Cc: burning smell, not heating, vibration noiseFound electrical burning smell. Unit pulling 8.2 amps. Checked wiring and control. Found no burning. Needs mag diode and capacitorMag shows out of stock. Office to reschedule; ordrng 1 W10754299 (magnetron) and 1 W10850446 (capactr-mg) and 1 W11256462 (diode)"
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Replaced seal. Ran diagnostics,opt test ok also level legs cause it has a costmetic damage on legs warranty would not cover cause the bought unit on clearance special found no leak"
REFRIGERATOR WHIRLPOOL WRF736SDAF10 Replaced part for cust. Op test ok.
RANGE WHIRLPOOL WFE320M0ES2 "Unit was pulled out when arriving. Cust showed pop, sent pic. CC that the oven does not heat. Checked the terminal block, good. Checked the bake element, good. Checked the bake 0 volts when on. Will need a new control. ; ordrng 1 W11122560 (cntrl-elec)"
DRYER MAYTAG MEDE250XL0 "Customer complaint dryer makes a squeaking noise, confirmed, found pulley failed, quoted to replace with ts part, replaced pulley, op test good; used 1 4392067 (DRYER REPAIR KIT) from stock"
DISHWASHER WHIRLPOOL WDT970SAHW0 "Cc that the unit does not start. Found error code 2-2 No response from UI. Checked connection and found harness wire from main control to UI loose not connecting properly Replaced from surplus , part #W10898167. Ran calibration, pass. Op test ok."
WASHER MAYTAG MVWX655DW2 Cc of unit not spinning Found error for overload and suds Ran auto test no issue found ran calibration OP Test Ok Advised on weight and soap usage
REFRIGERATOR WHIRLPOOL WRF989SDAB00 "Customer complaint of water leaking from around filter area, confirmed, found water leaking from filter connection, unit needs filter housing; ordrng 1 W11194438 (housing), used 1 SHIPPING (shipping and handling) from stock"
RANGE WHIRLPOOL WFG540H0AS1 Replaced harness wire. Preheat at 350* . Op test ok
RANGE KITCHENAID KFGD500EBS00 Installed glass door OP Test Ok
REFRIGERATOR WHIRLPOOL WRX735SDBM03 "Cc: low water pressure at dispenser, slow ice productionFound low water pressure to unit. Cust has a saddle valve connected to the supply line (see pic), advised cust the flooding hazard associated with this type of valve, recommended cust have the valve replaced with an inline valve. Op test ok"
REFRIGERATOR KENMORE 596.785738 "Cc unit died on him, also it’s not cooling Confirmed unit not cooling, compressor is not running. Compressor is hot, start relay only clicking. Compressor is seized up. Unit needs compressor. Customer not repairing at this time, estimate only."
DRYER WHIRLPOOL WGD8540FW1 CC that there is a loud noise and can not set settings. Advised cust the settings are default where you can not select setting temp on every cycle. Should cust which settings you can select. Could not duplicate the noise. Optest ok.
DRYER AMANA NED4655EW1 Cc: noiseFound debris stuck in the felt. Removed debris. Ran test cycle. Op test ok
DRYER WHIRLPOOL MDE2300AYW "Customer complaint dryer squeaking, confirmed, found rollers failed, quoted to replace using ts parts, ok, replaced bearings, op test good; used 1 4392067 (DRYER REPAIR KIT) from stock"
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Cc not dispensing water/ice. Got here today, customer said everything is working. Checked over ice/water. Working correctly. Good. Op test ok"
REFRIGERATOR MAYTAG MFI2570FEZ06 "Cc unit not cooling, hasn’t cooled since plugged inConfirmed both compartments room temperature, compressor is running. Installed piercing valve, found low side in 20 in vacuum. Added refrigerant, could not detect a leak at this time. Advised unit needs a sealed system repair.; ordrng 1 W11209866 (compressor) and 1 WPW10143759 (dryer) and 1 WPW10313899 (evaporator), used 1 TJ90BPV31 (BULLET PIERCING VALVE) from stock"
DRYER WHIRLPOOL MEDC465HWO I found the door switch partially faulty it still worked but it clicked twice. It was in the process of failing but I did find the heating element grounded in the fuse blown. Installed new part unit tested good ; used 1 WPW10569603 (DOOR SWTCH XXACADEMY RETURNX) from stock
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Cc that the unit dispense water and ice intermittently and unit is loud. Found that the door is not pressing door switch. Also motor fan had ice all around shaft of motor loose,ordering parts needed ; ordrng 1 W11307224 (dor-fip) and 1 W11334745 (FAN) and 1 WP67006337 (blade- fan) and 1 WPW10287601 (seal)"
WASHER MAYTAG MVWB865GW0 Cc unit is dead Found UI and control to be non responsive Replaced control and UI Ran auto test and calibration OP Test Ok
DRYER WHIRLPOOL MEDX655DW1 Replaced the wire harness. Optest ok.
DISHWASHER GE GDT580SSF7SS "Cc unit door not shutting, cannot start unit.Found unit door latch assembly broken. Unit needs door latch. Customer not repairing at this time, estimate only."
WASHER WHIRLPOOL WTW8040DW4 "Cc unit making noise and not draining / wet clothes Ran diagnostics, found codes f9e2 for water ring detected, pump drive, f0e3 for overload. Ran auto test, found clicking noise coming from drain pump. Pulled drain pump, found metal debris in impeller. Removed and reran auto test, no abnormal noise, unit draining normally."
DRYER WHIRLPOOL MEDB765FW0 Seal came of door took pictures will need to order is defective ; ordrng 1 WPW10354795 (seal-door)
REFRIGERATOR WHIRLPOOL WRF560SEYM00 Installed ff door gaskets. Op test ok
DRYER SAMSUNG DV45H6300EW/A3 "Installed thermal cut off, found idler pulley worn out. Replaced idler pulley. Op test ok; used 1 DC93-00634A (IDLER PULLEY4442) from stock"
REFRIGERATOR KITCHENAID KRFF302ESS02 Replaced the handle. Optest ok.
DISHWASHER WHIRLPOOL WDF520PADM7 "CC that the unit is not draining. Checked drain pump, cleared. Drain pump is running. Optest ok."
RANGE WHIRLPOOL KSEB900ESS0 "Cc taking a long time to get to temp. Checked element, good. Checked connection to element, felt a little loose. Tightened everything up, made sure power was coming down to bake element, set to 350* tested, than set to 400*. Tested. Not getting up to temp. Found control not sending out 240, terminals power test good. Ordering control. 60 month warranty on control; ordrng 1 W11099664 (cntrl-elec)"
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "Cc water not coming out dispenser. Temps test good. Tested water coming from house and also all valves, good. Took off cover to reservoir, found frozen. Damper not closing all the way. Talk to techline, Ed, documentation systems down. Went over checking damper, also plugging up first 2 vents coming from air damper with foil tape. Ordering damper and reservoir. ; ordrng 1 W10801011 (reservoir) and 1 W11087463 (damper)"
RANGE WHIRLPOOL WFE320M0ES2 Cc unit will not heat Found both elements within range found unit getting power but control is not sending power to elements needs control and recommend replacing thermostat ; ordrng 1 W11122560 (cntrl-elec) and 1 WPW10181986 (sensor)
WASHER AMANA NTW4516FW3 CC that there is a noise in a spin cycle. Ran diag no codes. Ran a manual agitate no noise. A spin a loud squealing noise. Called t/l Ed to stretch the splutch spring and to replace the motor. ; ordrng 1 W10890624 (motor-drve)
WASHER MAYTAG MHW5630HW0 Bello it’s not ripped needs motor that’s part of the service pointer motor needs replaced and there is water leaking out of the dispenser needs a new soap dispenser; ordrng 1 W11316600 (drawer) and 1 W11354541 (STATOR )
REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Cc that the unit is not cooling. Check temp found Freezer 20* and fresh food section 45*. Called whirlpool tech line. Ask to replace compressor ran test 38 compressor speed plug in killer watt meter use wattage read 160 on 100 speed is not far over he said but there a restriction or compressor could be failing also customer has second to the fifth year on this parts and labor cover also ordering and extra part we accidentally broke senior tech bj ask for special tech for this job is a wide motion compressor ; ordrng 1 W10903340 (compressor) and 1 W11035643 (evaporator) and 1 W11129400 (bracket), used 1 SHIPPING (shipping and handling) from stock"
REFRIGERATOR WHIRLPOOL WRF560SEYW00 "Customer complaint fridge fan keeps running and there is a noise, confirmed noise coming from damper not finding a position and continuously runs, unit needs damper motor; ordrng 1 WPW10257451 (damper), used 1 SENIORDISCOUNT (senior discount), and 1 SHIPPING (shipping and handling) from stock"
WASHER MAYTAG MVWC450XW4 "Customer complaint that unit would not advance passed sensing, ran diagnostics found f7e1(basket speed fault) error code, tachometer test shows optical sensor is not reading basket, bearings in gearcase are worn, unit needs new gearcase and shifter; ordrng 1 W11035747 (gearcase) and 1 WPW10006355 (actuator)"
WASHER WHIRLPOOL WTW7300DW1 "Cc: lid not closingFound lid broken and hinge putting force on the top of the lid. Needs lid; ordrng 1 W11101059 (lid18874), used 1 SHIPPING (shipping and handling) from stock"
STACK W/D WHIRLPOOL WET4024HW0 "Installed wire harness and main control. Op test no good, unit still coding e4 for lid up. Called wp techline, Andy, if reed switch not closed with lid closed, lid magnet may have become demagnetized, unit need lid replaced.; ordrng 1 W11189136 (lid)"
N/A N/A JSD2789GES The unit is not going to defrost cycle the heating circuit tested good needs new defrost control module which is discontinued; ordrng 1 61003990 (sub 61005988)
REFRIGERATOR KITCHENAID KRFC302ESS02 "Cc: beeping noise, door not shutting correctly, moisture build up between doorsFound mullion not sitting correctly, adjusted doors to raise mullion. Adjusted mullion heater to always on to keep moisture down between doors. Could not duplicate beeping. Op test ok"
RANGE HOOD JENN-AIR n/a Installed bulbs in unit. Illumination returned. Op test good.
REFRIGERATOR WHIRLPOOL WRX735SDBM04 "Customer stated an exchange is being done on this unit but the company hasn’t called back, Replaced parts listed and repaired evap line leak found on previous connection installed, held 29” vac for 15 and added 4.5 oz of r134a, pressures stable, frost pattern developing, op test good"
REFRIGERATOR WHIRLPOOL WRR56X18FW02 "43* to 50* checked pressure 27 psi on high and low side. Low side 10” vacuum. Checked for a leak, could not find a leak. Called t/l, unit is non repairable."
REFRIGERATOR GE GTE18ITHDRWW "Customer complaint that fresh food section door is not sealing and of frost build up in freezer section, found bottom of fresh food section door gasket hanging off of door, door gasket has pop spilled on it causing it to pull out of groove when opened, reinstalled gasket at bottom, unit is operating as designed"
WASHER MAYTAG MVWB855DC2 The unit has a communications error code any pressure sensor error code the unit needs new control board and user interface; ordrng 1 W11112662 (console) and 1 W11112664 (cntrl-elec)
REFRIGERATOR GE GFE26GMKBES The doors not closing the seals not ceiling there’s ice underneath the drawer I remove the ice. Door was able to close but it still was not ceiling I used my steam gun to make the gasket form.
REFRIGERATOR WHIRLPOOL WRF767SDHV00 Cc: cloudy waterFound cloudy water from dispenser. Removed filter. Water cleared up. Needs filter
DISHWASHER WHIRLPOOL WDF520PADM7 Inside the junction box one of the wires were loose I redid the wire nuts unit came on and tested good
WASHER MAYTAG MHW3505FW1 "Cc unit keeps getting error of f8e3 Found several codes stored f8e3, f3e1 Pressure sensor fault Pressure sensor is not within range Needs pressure sensor Also found drain hose to far down into drain Causing a slow drain out Advised customer on hose placement ; ordrng 1 W10448876 (Pressure sensor), used 1 Shipping from stock"
WASHER MAYTAG MVWC565FW1 Replaced the agitator and screw. Ran a calibration. Optest ok
OTR MICROWAVE WHIRLPOOL WMH73521CS6 Replaced part. Tested. Heated. Op test ok
N/A N/A KUDC10FXSS5 "Customer complaint dishwasher heating button not working, confirmed, ran diagnostics found stuck key error, cleared, heater circuit checks pass, unit needs control panel; ordrng 1 WPW10481130 (panel-cntl)"
RANGE WHIRLPOOL WFG525S0HV0 "Cc: oven not lightingFound customer has splash guards in drawer under unit coming in contact with the electrode. Removed splash guards, unit started functioning. Tested multiple times. Op test ok"
REFRIGERATOR WHIRLPOOL W4TXNWFWQ02 "CC that there is frost on the back wall. Checked bimetal, continuity. Checked the heater, continuity. Turned the defrost timer on the 4.03 amps. Found the wire to the defrost timer not connected. (My fault, looked like the wire is wired into the timer. Optest ok."
REFRIGERATOR WHIRLPOOL WRS322FDAM04 "Installed new ice maker , op test good"
REFRIGERATOR WHIRLPOOL WRB322DMBM01 The units damper control is not opening needs a new damper control I did prop it open in the meantime so they don’t lose all their food; ordrng 1 WPW10594330 (control)
WASHER WHIRLPOOL WTW5000DW1 "Customer complaint that unit is not spinning properly, ran diagnostics found f0e5(off balance) error code, ran manual test cycle for high speed spin, unit spins, ran drain and spin with 7 wet towels, unit spun out, unit is operating as designed"
DRYER WHIRLPOOL WGD5000DW3 "Customer complaint dryer won’t start, confirmed, found door switch broken; ordrng 1 WPW10569603 (switch-dor)"
OTR MICROWAVE KITCHENAID KMHC319ESS4 "Customer complaint that roast and bake functions are not working, confirmed, found convection fan circuit open, unit needs new fan/heater assembly and thermostat ; ordrng 1 W10599629 (thrmst-fix) and 1 WPW10571554 (chamber)"
REFRIGERATOR WHIRLPOOL GB2FHDXWS08 "Cc freezing up at bottom. Has old style drain tube. 100% parts covered, customer will owe labor. Also customer middle center rail missing, wanted estimate for that. Had part on truck. Gave to customer, customer wants to try to install, if not will have us come back out to do it, do not order parts.; ordrng 1 WPW10671238 (rail-centr), used 1 SHIPPING (shipping and handling), and 1 W10619951 (TUBE-DRAIN) from stock"
REFRIGERATOR WHIRLPOOL WRS970CIHZ00 "Installed new ice maker , op test good"
DISHWASHER WHIRLPOOL WDP370PAHB0 "CC that the cabinet is bowing. Found the cabinet not lining up with the tub. Will need a new cabinet, tub and rollers.; ordrng 1 8559928 (frame) and 1 W10266935 (tub assy) and 1 W10356268 (shell)"
WASHER GE GTWN2800D0WW Basement flooded need parts listed he’s going o take it with home insurance
REFRIGERATOR WHIRLPOOL MSB2354GRW "Cc unit not cooling in ff section, ice buildup in freezerFound evaporator frosted and drain tube clogged. Cleared drain and defrosted evap. Op test good."
DRYER KENMORE 110.628021 "Cc unit not dryingCustomer also stated the not does not shut off, even when door is open. Found door switch broken. Checked heat and airflow, unit has good heat, airflow weak at vent outlet. Vent tube length approx 10 ft. Vent tube is full of lint. Advised customer to have vent tube cleaned out or replaced. Replaced door switch using truck stock. Unit op test good. ; used 1 WPW10569603 (DOOR SWTCH XXACADEMY RETURNX) from stock"
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Cc water leaking from front, just recently installed. Gasket not needed. Gasket on unit is good, checked. Adjusted front legs up. Ran cycle for 10 mins, good. Customer said when installed within the first couple of mins it was leaking. Everything checks good, drained. Op test ok"
DRYER WHIRLPOOL WED8500DC4 Cc unit will run for 5 min then shut off With half a load unit runs just fine but when adding more to (normal sized 7 towels) it motor over heats and shuts down Needs motor ; ordrng 1 W11105178 (Motor)
DRYER WHIRLPOOL WED9400SW2 Cc unit will not start Found unit to be plugged in. When hitting power it just beeps unplugged unit waited 30 seconds and plugged back in Unit turned on and heated just fine Checked all setting to make sure everything is functioning OP TEST OK
DISHWASHER KITCHENAID KDTM354DSS5 "Cc: not washingRan test cycle. Unit filled, sump not spraying. Replaced sump assembly, ran test cycle. Placed water mat. Op test ok"
WASHER WHIRLPOOL MVWB835DW0 Cc unit rubbing noise and unit bouncing all over when in spin.Customer showed popFound unit not level. Leveled unit. Ran auto test and calibration. Op test good.
WASHER WHIRLPOOL WFW6620HW0 "Customer complaint clothing balling up a jacket was done by itself and balled up so it couldn’t ring out, found jacket riding on door, found rear feet adjusted up and front was not so unit was leaning forward, raised feet to level, ran drain and spin cycle, jacket now moving in drum as designed, advised customer to add more than one item at a time, ran diagnostics found f0e1 load det during clean wash cycle, advised not to add clothing while using clean wash cycle"
WASHER WHIRLPOOL WFW5620HW0 "Cc: fl lo errorFound error code F8e1(valve failure). Ran quick test. Found low pressure on cold valve. Replaced water valve with part (w11316256) from surplus. Ran quick test, water pressure returned. Op test ok"
RANGE WHIRLPOOL GW399LXUS06 "Customer complaint of clicking after cleaning, found ignition harness W11246369 failed, quoted to repair, customer does not want repair at this time since evidence of mice were also found in the unit; used 1 SHIPPING (shipping and handling) from stock"
WASHER MAYTAG MHW6630HW0 "Cc: f5e3 error code, machine shut down during cycleFound error code f5e3(unlock failure). Customer also stated the cycle after the error code occurred the unit shut down at 38 mins left. He stated it started right back up. Replaced latch. ran quick test, ran normal cycle, ran drain and spin. Op test ok"
WASHER MAYTAG MVWB765FW0 Cc unit won’t power on after water backed up from drain and dumped over unit Found UI to be dead Needs Control and possibly a UI est only ; ordrng 1 W10919546 (console) and 1 W10920541 (cntrl-elec)
DRYER WHIRLPOOL WGD5300VW0 CC that the unit is not heating. Found the thermal fuse is open. Replaced the fuse from t/s. Optest ok. ; used 1 WP3392519 (THERMAL FUSE) from stock
RANGE WHIRLPOOL WFG550S0HZ1 Replaced parts. Op test ok
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 When the installers took the door off they did not plug it back in. Uni op tesved good
REFRIGERATOR WHIRLPOOL WRT318FZDB02 "Cc: freezing food in ff sectionFound temps at 39-42 degrees in ff section. Customer states it freezes on lower 2 shelves no matter what temp the fridge is set to. Found freezer is over stocked, not allowing air to circulate. Spoke with BJ he stated to block off a return vent, to limit air flow. Advised customer to allow room for air to flow, and mentioned about blocking off return vent. Customer is going to try both. Op test ok"
REFRIGERATOR JENN-AIR JCD2297KEY "Installed new air damper, op test good"
WASHER MAYTAG MVWX655DW1 Customer called Whirlpool and they dispatched us they need to call Home Depot they have an extended warranty. I explain to her that she needs to call Home Depot if she wants it to be under warranty
DISHWASHER KITCHENAID KDPE234GPS0 Found left frame of tub by the hinge bulk out damage also top rails damage and middle rack damage customer is going to call the store for replaces do not order parts till we here back from customer unit may be dropped and they don’t want us to repair it they want new unit ; ordrng 1 W10914507 (track) and 2 WP8269145 (brckt-mtg)s and 1 WPW10195840 (positioner) and 1 WPW10546503 (adjuster) and 1 WPW10588165 (housing) and 1 WPW10681506 (tub-dishwr)
WASHER MAYTAG MVWB965HC0 "Cc that the unit is not completing the cycles, turn unit on and it works for 2 min and then is shuts off. Ran diag no error codes. Ran calibration , pass . Ran auto test , pass. Unit is not getting cold water. ; ordrng 1 W11188329 (valve) and 1 W11246700 (cntrl-elec)"
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Customer found out what’s wrong with freezer icemaker and fix it but he still had me diagnose it anyway everything working good
RANGE JENN-AIR JDRP636HL00 "Replaced parts. Tested. No gas leaks. Tested. Good, op test ok."
DRYER MAYTAG MEDC400VW0 Replaced the door switch. Optest ok
REFRIGERATOR WHIRLPOOL WSF26C3EXW01 CC that the unit is not cooling. Fz 30 ff 45-50. Found no frost pattern on the evaporator. Will need evap and drier.
REFRIGERATOR KITCHENAID KSRV22FVWH02 "Cc unit needs compressor.Found compressor relay just clicking, compressor seized. Recovered refrigerant, replaced compressor and uv dye drier using customer supplied part. Pulled system into a 29 in/hg vacuum for 15 min, held vacuum for 15 min, no change to gauges. Recharged system with 5.3oz of r134a. Unit starting to cool. Advised customer to allow up to 24 hrs for unit to return to normal temps."
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Replace parts, opt test ok"
FREEZER WHIRLPOOL WZF34X16DW01 Replaced the control and harness. Brought core back for return. Optest ok
DRYER MAYTAG MGDB765FW0 Found no issue on unit seal. Op test ok
COOKTOP ELE KITCHENAID KCGS550ESS01 "Cc: grates sliding aroundCustomer stated it started a few months after the unit was installed. Customer states when grates get hot they just slide from the cooktop. Customer states they was not moving the pots and the grates would just slide, one time the customer was boiling water on the middle burner and the grate slipped forward. Customer installed new grates. Turned burner on, let grate warm up(did not use pots or water), grate does not seem to be slipping. Unit seems to be level. Called whirlpool tech line spoke with andrew, advised him of the issue. He transferred me to whirlpool safety. Safety stated they do not have any fix for it."
WASHER MAYTAG MHW6630HW0 "Cc logged on some cycles still coming out wet. Went through cycles and saw some had the Spin option turned off. Put into diagnostics, no error codes. Ran diagnostics step 12. All components working correctly. Ran a quick cycle all the way through with 3 large bath towels. When cycle was done, checked load. Good. Can always run an additional drain/spin if need be but make sure spin option is turned on. Op test ok."
RANGE MAYTAG MGR6600FZ1 "Cc of broil, says that the broil with work intermittently, will come on but sometimes just goes off. Found out customer was trying to broil with the door open. Advised and went over owners manual. Door has to be shut in order for bake/broil to work properly. Tested out bake and broil. Good. Op test ok"
WASHER MAYTAG MVWC465HW2 Cc unit not washing properly and seems to hung up on rinse Found water valve to be clogged and not allowing proper water flow Replaced water valve using truck stock Ran auto test and calibration OP Test Ok ; used 1 W11038711 (
MICROWAVE WHIRLPOOL WML55011HS2 Installed door OP Test Ok
WASHER MAYTAG MVWC415EW0 Gearcase leaking lots of oil and making loud noise gave estimate customer will not repair
WASHER MAYTAG MVWB765FW3 Cc: table cloth stuck under agitatorRemoved table cloth. Found agitator warped. Installed agitator. Ran auto test and calibration. Op test ok
DRYER WHIRLPOOL WED9620HC0 CC that the unit turns off when opening and closing the door. Found the red wire backed out of the spaid connector. Reseated the wire. Opened and closed several times. Optest ok. Happens again to order the wire harness
REFRIGERATOR WHIRLPOOL WRX988SIBM00 "Customer complaint that unit is leaking, confirmed, found evaporator drain tube clogged, cleared, op test good"
REFRIGERATOR MAYTAG MRT311FFFH00 Installed new part unit tested good
DRYER SAMSUNG DV350AEPXAA Installed new part unit tested good
REFRIGERATOR KITCHENAID KBFN502ESS02 "Customer stated since we were there ice had been being made, replaced housing to correct fill tube frozen issue, op test good, taking new control back for return"
WASHER MAYTAG MVWB700VQ0 "CC that the unit will not finish a cycle. Ran a CO test ul came up. Found the basket is seized to the shaft. Will need a new tub, basket."
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "Replaced ice maker that cust had. Cycled, optest ok"
REFRIGERATOR WHIRLPOOL WRF560SMHZ00 Replaced the back roller. Optest ok.
WASHER WHIRLPOOL WTW4855HW1 "Replaced part. Ran test diagnostics, good. Saw old cold valve solenoid was broken. Op test ok"
WASHER FRIGIDAIRE FAHE1011MW0 "Found water on mat from left side. Pulled unit out a little bit from wall to check back while running. Put load inside, put unit on heavy duty for 10 mins, no leaks. Had front panel off, checked hoses, water valves, drain pump, tub seal, no leaks. Drained all water out, no detection of leaks. Ran a heavy duty cycle,ran the whole cycle. No leaks. Also had maintenance man there the entire time and had him look at things as well. No leaks. Unit test good. Let him know we can always send out another pair of eyes if need be."
WASHER WHIRLPOOL WFC7500VW0 "Customer complaint the load she did after repair still will not spin out good, two or three large sheets loaded, load is about halfway up basket but balled up, customer stated it spins things out completely sometimes and other times it doesn’t and there is no specific reason when, ran drain/spin full cycle, called tl, advised trying different combinations of clothing together to balance, customer stated this happened after gfi was changed, 20 amp breaker installed, unable to duplicate the problem, unit is operating as designed"
DISHWASHER KITCHENAID KUDS35FXSS8 "Installed new control, user interface , and adjusters , op test good"
OTR MICROWAVE KITCHENAID KMHC319ESS4 "Replaced door. Tested, water for 1min. Heated, good. Op test ok"
DRYER WHIRLPOOL MEDX655DW1 "CC that the dryer does not start. Checked power, good. Checked he fuses, good. Checked the connections to the motor, good. When testing the blue and white wire on motor, unit started running. Will need a new harness. ; ordrng 1 W10640711 (harns-wire)"
DRYER WHIRLPOOL WED8600YW0 Cc of squeaking noise. Bad idler pulley. Replaced kit from t/s. Also cleaned all debris inside unit. Good. Tested. Op test ok; used 1 4392067 (DRYER REPAIR KIT) from stock
RANGE HOOD WHIRLPOOL WVW51UC6FS2 Replaced the control. the blue wire to the old control is solder into the board. The blue wire is sticking out. Called t/l Joel to jump the blue and brown wire. Spliced the wires. Optest ng. The lights are not working and the fans switches are sticking and not turning off. Will need a new control and led light. ; ordrng 1 W10895848 (cntrl-elec) and 1 W11109591 (light) and 1 W11328754 (CONTROL)
DISHWASHER WHIRLPOOL WDF520PADM7 Replaced the float switch assembly. Optest ok
RANGE KITCHENAID KSGG700ESS1 "Cust showed pop, sent pic. CC that there is spots on the cooktop. Found blemishes on the cooktop. Will need a new cooktop. ; ordrng 1 W10795406 (cooktop)"
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Cc FF not cooling. Temps read 45* in FF and -2* in FZ. Damper closed. Put into diagnostics, tested damper, did not open. Saw connection loose. Took off and reconnected, started opening/close properly. Told customer to give 24 hours to return to normal temps. Op test ok"
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 The unit is making ice just fine. Could not duplicate the noise customer was describing and the condensation underneath the ice bucket is normal I explain to them as the seasons change the humidity goes up which causes the inside of fridge to sweat where there are multiple seals keeping them warm and cold apart
OTR MICROWAVE KITCHENAID KMLS311HSS5 "Customer complaint that door squeaks and lights flicker sometimes, greased door hinges, did not see lights flicker, unit is operating as designed"
DISHWASHER KITCHENAID KDPE234GPS Installed new door gasket
WASHER AMANA NTW4516FW3 Installed new part unit tested good
RANGE WHIRLPOOL WFE525S0HS1 "Replaced control, op test good"
DISHWASHER WHIRLPOOL WDT970SAHV0 Replaced part. Pivots on top rack missing/broken. Ordering out; ordrng 4 WPW10082853 (pivot-tine)s
WASHER WHIRLPOOL WTW4816FW2 "Customer complaint that unit will not advance passed sensing, ran diagnostics no error codes found, started normal wash cycle, unit filled and began washing, unable to duplicate the problem, unit is operating as designed, advised customer that a load size equals 6-7 bath towels and to only use 1-2 tablespoons of H.E detergent"
DRYER AMANA NED4655EW1 "Customer complaint that unit is taking too long to dry and not shutting off, unit is not receiving correct power from supply, advised customer that they need an electrician to correct power supply , unit is operating as designed"
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Installed new tub, unit is not installed, customer will install"
WASHER MAYTAG MVWB766FW1 "Installed new latch, op test good"
WASHER MAYTAG MHW5630HW0 Installed new part unit tested good
WASHER MAYTAG MVWX655DW Hook the unit up could not find an issue in tested good
REFRIGERATOR WHIRLPOOL WRS315SDHZ03 "Cc not cooling properly. Same thing as last time, ice build up in FZ on evap. Couldn’t get control into diagnostics a few tries. Control not sending 120 to heater circuit, also ordering harness because we will have to steam all ice off anyway. ; ordrng 1 W11203924 (contrl-box) and 1 W11405276 (HARNESS WITH FUSE )"
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "Cc: not making iceReplaced ice maker. Cycled ice maker, op test ok; used 1 4317943 (ICEMAKER) from stock"
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Installed door swapped over components OP Test Ok Waited for customer so I caulked say I’m done but he didn’t hear me waited 10 min then left
DRYER MAYTAG MED5630HC0 "Installed blower wheel. Ran dryer test, no abnormal vibration or noise. Op test good."
WASHER MAYTAG MVWX655DW1 Cc previous company tried to remove washplate and could not get spline off Removed spline Will need washplate and tub hub Customer will call whirlpool
MICROWAVE WHIRLPOOL WMH32519HZ4 "Cleaned up burnt area, applied touch up. Installed new support. Ran op test on 1 min timed. No arcing occurring, op test good."