We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near Cleveland Heights, OH 44118
Corina B
Job Details: 03/23/2022
"Cust is tax exempt. CC that the unit is not draining. Confirmed. Drained the water. Found a pit stuck in the drain hose by the sink. Cleared the drain hose. Started several cycles, unit drained. Advised cust to clear dishes with big particles of food. Opt test ok ."
We serviced a
MAYTAG DRYER
Model MEDB850YW2
Near Olmsted Falls, OH 44138
Gabriel P
Job Details: 03/23/2022
"Found heater and cutoff and thermostat and harness melted and burn also it was cause from lint building up from not cleaning the vent on the outside being clogged started to push lint back in the Unit causing a fire gave estimate on whats needed customer will contact warranty ; ordrng 1 W10319802 (Harness) and 1 WP8544771 (Heater) and 1 279973 (Cutoff) and 1 WP8557403 (Thermostat), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVWB835DW1
Near Cleveland, OH 44128
Jason N
Job Details: 03/23/2022
"Cc unit not starting a cycleCustomer stated when trying to start a cycle, unit starts then immediately stops, also missing the detergent drawer, would like to have that replaced as well. Ran diagnostics, found code f5e2 for lid will not lock or lid lock failure. Confirmed lid will not lock in manual test. Unit needs lid latch assembly. Quoted customer for lid latch and dispenser drawer. Customer declined repair. Estimate only.; ordrng 1 W10919352 (Dispense drawer), used 1 W10810403 (LID LATCH) from stock"
We serviced a
KENMORE DISHWASHER
Model 6651688581
Near Bedford, OH 44146
Joe O
Job Details: 03/23/2022
"Cc: e6 errorUnable to locate tech sheet for unit. Ran multiple test cycles. Unit not displaying any error codes. Googled error code, found could be float related or control. Tested float switch. Float switch functioning. Could not duplicate issue. Advised customer control no longer available. Op test ok"
We serviced a
SAMSUNG DRYER
Model DV42H5000EW/A3
Near Maple Heights, OH 44137
Joe O
Job Details: 03/23/2022
Installed rollers. Ran test cycle. Op test ok
We serviced a
FRIGIDAIRE DISHWASHER
Model FFCD2413US3A
Near University Heights, OH 44118
Manny
Job Details: 03/23/2022
"Cc unit not draining, unit is full of water set unit to drain, pump just hums, removed and no debris pump need replaced.; ordrng 1 A00126401 (pump assembly), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED2GTQXKT00
Near Beachwood, OH 44122
Manny
Job Details: 03/23/2022
"Took 30 mins to steam evap replaced harness, new heater looks like it has been used, still replaced it and set to defrost, heater is heating advise customer to monitor the unit for the next 24hrs. Opt test ok"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Avon, OH 44011
Marie V
Job Details: 03/23/2022
I have email of POP, is added to the job. Cc that the door drops when you open it. Confirmed. Found spring came off, is not broken , also found a piece of tile on the side of the unit, could have cause spring to come off. Put back together, tested unit. Op test ok"
We serviced a
WHIRLPOOL WASHER
Model WTW8900BW0
Near Strongsville, OH 44136
Marie V
Job Details: 03/23/2022
"Replaced hinges, and lid. Leveled unit, Tested unit on diag. Op test ok"
We serviced a
MAYTAG DRYER
Model MDG4000BWW
Near Wickliffe, OH 44092
Dan H
Job Details: 03/23/2022
"Customer complaint that unit is not drying, started normal dry cycle, Unit is not heating, found gas turned off, turned on, unit heated, outside vent is clogged, outside vent is above the back door and tech is unable to reach to clear, unit is operating as designed , advised customer to have outside vent cleaned"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Willoughby Hills, OH 44094
Dan H
Job Details: 03/23/2022
"Customer complaint of loud noise during spin cycle, confirmed, bearings in gearcase are worn, unit needs new gearcase, customer does not want repair at this time; ordrng 1 W11454741 (Gearcase), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KENMORE DRYER
Model 110.87872603
Near Mentor, OH 44060
Brian M
Job Details: 03/23/2022
Cc unit not starting Found thermal fuse open Replaced thermal fuse ; used 1 3392519 () from stock
We serviced a
KENMORE DISHWASHER
Model 66515979990
Near Chagrin Falls, OH 44023
Brian M
Job Details: 03/23/2022
Cc of leak Found leak coming from vent housing Part is NLA Non repairable ; ordrng 1 9742770 (vent assy. w/motor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKV0
Near Atwater, OH 44201
Brian M
Job Details: 03/23/2022
Cc error Found no stored errors Found float switch connections broken Replaced switch and drain pump Ran test cycle OP Test Ok
We serviced a
KENMORE DISHWASHER
Model 66515919001
Near Strongsville, OH 44136
Marie V
Job Details: 03/23/2022
Cc that the door drops when open. Confirmed. Replaced link kit. Op test ok
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Cleveland, OH 44144
Corina B
Job Details: 03/23/2022
CC that there was a water going into the washer on a spin cycle. Ran diag F0E5 OFF BALANCE LOAD DETECTED. Cust was washing bedding when this happened. Ran a calibration. Started a rinse and spin cycle with clothes. Clothes came out damp. Advised cust to use half a basket of clothes. 1-2 tablespoons of he detergent or 1 pod per load. Opt test ok
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near North Olmsted, OH 44070
Angel
Job Details: 03/23/2022
Cc that they wanted to know how to use the wrinkle control and that it was not spinning. Explained customer how to use the wrinkle control and also found that the hoses were revered fixed issue for them and leveled unit also ran diagnostics and no error codes unit is spinning and working as should. Recommended to only fill 6 to 8 regular bath towels for a full load and 2 tablespoons of detergent to wash clothes. Opt test ok.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Garfield Heights, OH 44125
Jason N
Job Details: 03/23/2022
Cc unit oven door glass need replacedReplaced outer oven door glass using customer supplied part. Op test good.
We serviced a
WHIRLPOOL DISHWASHER
Model KUDS03FTPA3
Near Shaker Heights, OH 44120
Joe O
Job Details: 03/23/2022
"Cc: not startingCustomer stated unit would not start. Stated start button not functioning. Started normal cycle. Unit started filling, canceled cycle, unit cancel canceled. Restarted cycle. Tested multiple more times. Could not duplicate issue. Unit functioning as designed. Op test ok"
We serviced a
KITCHENAID RANGE
Model KSGG700ESS2
Near Strongsville, OH 44149
Marie V
Job Details: 03/23/2022
"Cc that the top part of the unit gets too hot when using oven. Preheated oven to. 400*. And followed steps on tech sheet, w11544031. Knobs are at 80* ,top at 87* , 131* at the warming drawer . Explain cust that the warming drawer will get hot because the manifold is at the top of it. By factory control testing all temps are under the limit. . Unit is working as designed. Called safety ans spoke with Lauren , file number,. Op test ok"
We serviced a
WHIRLPOOL WASHER
Model CAE2795FQ1
Near Cleveland, OH 44102
Corina B
Job Details: 03/23/2022
"Cust is tax exempt. CC that the clothes come out wet. Confirmed. Ran diag F7E6 MOTOR FAULT. Found oil leaking from the gearcase. There are wires broken underneath. Checked the shifter at the control 0 volts at j16 1-2 to replace the control. Will need a gearcase, cam, motor, belt, capacitor, shifter, wire harness and control. Cust is calling whirlpool due to it being outside of the warranty. ; ordrng 1 W11368855 (Control) and 1 W11159068 (Gearcase) and 1 W11212745 (Shifter) and 1 W11213879 (Belt) and 1 W10721967 (Cam) and 1 W11227944 (Capacitor) and 1 W11222082 (Motor) and 1 W11376227 (Harness), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Chardon, OH 44024
Dan H
Job Details: 03/23/2022
"Installed new drain pump and hose, op test good"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Garfield Heights, OH 44125
Jason N
Job Details: 03/23/2022
"Cc unit stopped agitating and spinningRan diagnostics, found codes f2e1 for stuck key and f7e1 for basket speed fault. Ran auto test, unit motor only humming in agitation and spin. Actuator checked good. Found run capacitor open. Replaced using misc. truck stock part. Reran auto test, all functions passed. Op test good. ; used 1 W11158830 (Capacitor) from stock"
We serviced a
WHIRLPOOL ICEMAKER
Model WRT518SZFM00
Near Rocky River, OH 44116
Angel
Job Details: 03/23/2022
Cc that unit is not making ice. Checked temperatures and freezer was at 3* and ff section at 35*. Ice maker bin had some ice but not to many and they were hollow ran ice maker to test and would not receive water checked voltage to ice maker and was good also when calling for water. Checked water line on back and found that the fitting that they have the rubber piece is restricting the water from coming in fixed issue with rubber seal on line tested and ice maker is receiving water as should now. Also saw that they connected the water line to the hot water line instead of the cold water. Recommended the customer to get that changed out to avoid further issues with ice maker. Opt test ok.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Westlake, OH 44145
Angel
Job Details: 03/23/2022
"Cc that unit will not finish cycle or it would just repeat the cycle over and over again. Ran diagnostics and found error code F8E1 no fill, long fill tested the water in diagnostics and it was good noticed that the drain hose was real long and was shoved inside the drain pipe about a foot removed drain hose and fixed issue by reducing the drain hoses length and rerouting it and only put it 4 inches into the drain pipe. Tested unit in a normal wash and started washing cancelled it and did the rinse/spin because he wanted to make sure it would finish the cycle and it passed. Unit working as designed now. Opt test ok."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Cleveland Heights, OH 44106
Joe O
Job Details: 03/23/2022
"Installed ui, and housing. Tested. Op test ok"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Strongsville, OH 44149
Marie V
Job Details: 03/23/2022
Replaced panel. Op test ok
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near North Olmsted, OH 44070
Gabriel P
Job Details: 03/23/2022
"Replace heater took pic of bad heater,opt test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Maple Heights, OH 44137
Manny
Job Details: 03/23/2022
"Cc unit RC door not closing properly, lubricated mullion and receptor door closes, noticed FC door not closed all the way tried pushing it in and it wont close removed door and found ice buildup on rails, cleared ice from rails opt test ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Brecksville, OH 44141
Manny
Job Details: 03/23/2022
"Cc unit door not leveled, and a humming noise every so often coming from the back, and door is dented, took pic of the dent on door but told him that no much I can do about the dent but to call wpl and see if the replaced the door, leveled the unit and heard ice alert valve activating but unit is not hook up to water, turned off ice maker since customer stated the unit is not hook to water. Customer is getting in contact with wpl to see if they replaced the dented door, and will let us know if they do"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF997SDDM00
Near Bedford, OH 44146
Jason N
Job Details: 03/23/2022
"Cc unit not coolingCustomer stated he had someone out to replace thermistors, did not remedy the issue. Unit was unplugged when arrived. Plugged in unit, compressor running, test port was already installed on process stub. Hookup gauges, good pressure on low side at 5 psi, frost pattern starting on ff evaporator. Ran diagnostics. All thermistors except pantry displayed passed. Noticed pantry UI not working, checked board, board corroded and shorted. Unplugged. Advised customer he would need a new pantry UI to ensure unit functions stayed running stable. Not repairing at this time, estimate only. ; ordrng 1 WPW10565996 (Control pantry)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Bedford, OH 44146
Jason N
Job Details: 03/23/2022
"Cc unit not finishing cyclesRan diagnostics, no codes stored. Ran auto test cycle, unit ended cycle before agitation step. Ran manual agitation, unit agitated for 2 seconds then unit control shut down again. Replaced main control using truck stock part. Reran auto test cycle, cycle completed, all functions passed. Op test good. ; used 1 W11170317 (MUST RETURN**CORE*CNTRL-ELEC) from stock"
We serviced a
MAYTAG OTR MICROWAVE
Model MMV1174FW3
Near Kent, OH 44240
Brian M
Job Details: 03/23/2022
"Cc of noise Found noise to be coming from blower fan motor is weak and whining ; ordrng 1 W11441128 (Fan), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near Cleveland Heights, OH 44106
Joe O
Job Details: 03/23/2022
"Cc: not cycling, not washingFound sump receiving proper power, not washing. Needs sump assembly. Replaced sump assembly. Ran test cycle. Op test ok; used 1 W11085683 (PUMP&MOTOR) from stock"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Oberlin, OH 44074
Marie V
Job Details: 03/23/2022
"Cc that the unit shakes a lot. Ran diag, no error codes. Legs on unit was all the way up. Corrected . Ran auto test and calibration, pass, started a load of jeans got them wet and ran drain and spin. Pass. Showed cust that the shaking is doing at that moment is normal. Explain the way that the dampers works, unit finished and checked the load, evenly distributed. Op test ok."
We serviced a
GE WASHER
Model GUD27GSPM1DG
Near Cleveland, OH 44113
Gabriel P
Job Details: 03/23/2022
"Replace panel ,timer,knob,and switches,opt test ok"
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Bedford Heights, OH 44146
Jason N
Job Details: 03/23/2022
"Cc unit will not start a cycle Customer stated the unit will only beep at him when he hits the start cycle button. Confirmed, unit is not recognizing lid is in down position. Unit needs lid latch assembly. Replaced using truck stock part. Started wash cycle, all functions normal. Op test good.; used 1 W10810403 (LID LATCH) from stock"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Elyria, OH 44035
Marie V
Job Details: 03/23/2022
"Cc that thE unit will not start, tried yesterday and it worked, ran diag, no error codes, ran auto test, pass. Explain cust load size, time of cycles and what to do when is off balance. Also cust started a normal cycle and it worked good. For now unit is working as designed. Op test ok."
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Lakewood, OH 44107
Gabriel P
Job Details: 03/23/2022
"Replace parts,and still not agitating correctly we have the side to replace gearcase and agitator ; ordrng 1 W11454738 (Gearcase) and 1 W11480892 (Agitator) and 1 W11561052 (Agitator) and 1 W11418231 (Agitator) and 1 W10772621 (Bolt)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Grafton, OH 44044
Marie V
Job Details: 03/23/2022
"Cc that the unit shakes too much when is sensing and spinning. Cust added clothes to unit and started a normal cycle. Unit started shaking, I stopped unit and rearrange the clothes, explain cust that unit will need enough clothes in the drum to be even when running. That will eliminate shaking on unit. Pass. Stared a drain and spin. Pass. Leveled unit. Op test ok"
We serviced a
JENN-AIR DISHWASHER
Model JDB6510AWP
Near Beachwood, OH 44122
Jason N
Job Details: 03/23/2022
"Cc unit not advancing cycles in normal or heavy modesCustom stated she has to manually advance timer to get unit to complete cycle if she using normal or heavy modes. Unit needs timer module. Part not showing in stock at Marcone, office to contact customer with next service date. ; ordrng 1 WP99002206 (Timer)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Avon, OH 44011
Gabriel P
Job Details: 03/23/2022
I was going to re charge it but still having done one in my own I need some one to watch me do it to make sure Im doing it correctly spoke to bj he advise to have someone with me requesting two techs ; ordrng 2 W10843121 (Filter dryer)s and 1 TJAF1200 (1/4 tube)
We serviced a
MAYTAG DRYER
Model MGD7230HW1
Near Broadview Heights, OH 44147
Manny
Job Details: 03/23/2022
"Cc unit not drying properly and sometimes turns on, on its own, ran cycle good operation, unit has wrinkles prevent on which is turning the unit on after cycle finish to prevent the clothing from wrinkles, ran diagnostics and no error codes, unit is working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS0
Near Rocky River, OH 44116
Corina B
Job Details: 03/23/2022
"CC that the clean lights flashes. Confirmed. The clean light flashes 2xs. Ui does not respond. Unplugged the unit, checked the connections, good. Has 120 volts coming to the control. Will need a new ui and control. Office will need to reschedule. Parts are covered under warranty. Cust will send receipt over once they find it. ; ordrng 1 W11459348 (Ui) and 1 W11305303 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Westlake, OH 44145
Angel
Job Details: 03/23/2022
Cc that unit is dispensing warm water. Asked customer if the first cup is cold and than warm after the first one. Explained to customer and showed them the small coil of water line the unit has and after the first cup the water will get warm they would have to wait a couple of hours for water to get cool. If not they will have to use ice. Unit working as designed. Opt test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Painesville, OH 44077
Dan H
Job Details: 03/23/2022
"Customer complaint that unit is not cooling, fresh food section temperature at 64 degrees, freezer section temperature at 14 degrees, found evaporator frozen solid, found connection to defrost heater pulled out of plug, unable to reinsert, defrost heater is receiving 120vac , unit needs new harness, part is out of stock so not scheduling return appointment ; ordrng 1 W11581973 (Harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDB
Near North Royalton, OH 44133
Manny
Job Details: 03/23/2022
"Property manager was in a meeting when I arrived, receptionist told me hell be down in 10 mins wait 12 mins, Chris cam down he didnt knew which room the unit was in, went to 3 different rooms trying to locate the unit finally he when to his office and located the unit, when he was done explaining the issue with the unit I asked if he had any type of warranty on the units he stated that they have a service contract until next year, I tried running entitlement and doesnt show warrantyt ; saved tckt"
We serviced a
SAMSUNG DRYER
Model DV220AEW/XAA
Near Cleveland Heights, OH 44118
Joe O
Job Details: 03/23/2022
"Cc: not heatingCust Has a foil accordian style vent hose attached to dryer (see pic). Explained the fire hazard?associated with this type of vent hose and advised cust to replace with a semi?rigid metal hose to?prevent fire hazard. Found element open. Needs heating element. Customer does not want to repair at this time ; ordrng 1 DC97-14486A (Heating element), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
ROPER WASHER
Model RTW4516FW2
Near Mentor, OH 44060
Dan H
Job Details: 03/23/2022
"Customer complaint that unit cancels at rinse cycle, ran diagnostics no error codes found, ran rinse and spin cycle, unit filled agitated and began spinning, ran recalibration cycle, unable to duplicate the problem , unit is operating as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT313CZLZ00
Near Cleveland, OH 44114
Corina B
Job Details: 03/23/2022
"CC that the unit is not cooling. Confirmed. Found the compressor not running. 8 amps when starting at stays at 8 amps. Will need a new compressor. There is a lot of rips in the linoleum flooring, took pictures. Office to reschedule appointment ; ordrng 1 W11370574 (Compressor) and 1 W11506635 (Stub) and 1 W11504416 (Lokring) and 1 W11504431 (Lokring) and 1 W11504415 (Lokring), tckt not sent, faulty send-to target"
We serviced a
WHIRLPOOL DRYER
Model WHD862CHC2
Near Westlake, OH 44145
Angel
Job Details: 03/23/2022
"Cc that unit will not start or heat. Confirmed tried to start dryer once and it did but after that it would not start. Had to take apart unit which its a stacked unit and a dryer with compressor and evaporator got to all the components and checked all thermistors and were good checked the motor plug and one of the wires were not sitting properly pushed it and it snapped in tested dryer before assembling and started working, also cleaned interior of dryer Assembled dryer tested a couple of times and its working as should and heating as well now. Opt test ok."
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Painesville, OH 44077
Dan H
Job Details: 03/23/2022
"Customer complaint that unit is randomly not starting, ran diagnostics found f5e1(lid switch fault, lid is up), f0e3(over loaded), and f2e1(stuck key) error codes, user interface test passed, started normal wash cycle, lid locked unit filled and began washing, repeated several times with same results, unable to duplicate the problem , unit is operating as designed"
We serviced a
MAYTAG REFRIGERATOR
Model MBF1958FEZ03
Near Streetsboro, OH 44241
Brian M
Job Details: 03/23/2022
Cc unit frosted up in freezer Could not find root of cause customer had freezer cleaned out Drawer rolling smoothly and sealing
We serviced a
KENMORE WASHER
Model 11025102310
Near Hiram, OH 44234
Brian M
Job Details: 03/23/2022
Cc unit not spinning Found gearcase seized in place Needs gearcase washplate and clutch ; ordrng 1 W11454372 (Gearcase) and 1 W10721967 (drive pulley) and 1 WPW10582914 (washplate)
We serviced a
MAYTAG WASHER
Model MVWB765FW2
Near Newbury Township, OH 44065
Brian M
Job Details: 03/23/2022
Installed ui and control Ran auto test and calibration OP Test Ok
We serviced a
MAYTAG WASHER
Model MVWB766FW
Near Lyndhurst, OH 44124
Joe O
Job Details: 03/23/2022
"Cc: unit stops mid cycle, not completing cyclesFound error codes f5e1(lid switch fault-lid is up). Ran normal cycle. Unit shut off. Found unit is connected to a non grounded outlet. Advised customer outlet needs to be grounded. Needs lid switch. Replaced lid switch. Ran auto test and calibration. Op test ok; used 1 W10810403 (LID LATCH) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Brooklyn, OH 44144
Manny
Job Details: 03/23/2022
"Per notes the unit is not spinning, ran diagnostics and no error codes, set unit into composite activation set unit to low speed spin, unit spinning, set unit to medium speed spin, unit spinning, set unit to high speed spin unit spinning, ran diagnostics and calibration, unit is working as designed. Opt test ok"
We serviced a
JENN-AIR RANGE
Model JDS9860BDW
Near Painesville, OH 44077
Jason N
Job Details: 03/23/2022
"Installed main control, ran bake test to 350 degrees. Let cycle several times. Temped oven, actual temperate 348 degrees. Op test good."
We serviced a
KITCHENAID REFRIGERATOR
Model KSRS22QAAL10
Near Chardon, OH 44024
Brian M
Job Details: 03/23/2022
Installed icemaker OP Test Ok ; used 1 SHIPPING (shipping and handling) from stock
We serviced a
MAYTAG WASHER
Model MHW8630HW2
Near Avon, OH 44011
Gabriel P
Job Details: 03/23/2022
"Replace valve,opt test ok"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Cleveland, OH 44106
Corina B
Job Details: 03/23/2022
"CC that the unit is not working. Found the drain hose on the ground. Raised the drain hose to the utility sink, secured the drain hose. Started a cycle with clothes, filled and started washing. Advised cust to use 1-2 tablespoons of he detergent and 6-8 bath towels equals a full load. Opt test ok"
We serviced a
JENN-AIR RANGE
Model JGS1450DP0
Near Eastlake, OH 44095
Corina B
Job Details: 03/23/2022
"Replaced the dsi board. Opt test ng. Called t/l f1e1 no code for it, F9e1 miswired. Went into options and clock, turned on demo and sabbath mode and turned them off. Error code came back. Will need to replace the control and oven sensor, next step would be the main harness ; ordrng 1 W10911847 (Harness) and 1 W10833885 (Sensor) and 1 W10911397 (Ui) and 1 W11025616 (Harness)"
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC4
Near Bay Village, OH 44140
Angel
Job Details: 03/23/2022
Cc that unit was not letting her pick different cycles and sometimes would stop mid cycle. Customer started washer and it started normal which it wasnt doing. So i ran diagnostics and found a error code F5E1 for the latch. I ran some tests and unit worked as should also checked all connections and good as well. When i went to try again it started having the problem unit was sensing that the door was open so it would not let you choose cycles will need latch. Replaced latch tested unit. Opt test ok ; used 1 W10810403 (LID LATCH) from stock
We serviced a
MAYTAG DRYER
Model SDE305DAYW
Near Painesville, OH 44077
Dan H
Job Details: 03/23/2022
"Customer complaint that unit is taking too long to dry, started normal dry cycle, unit heated, minimal airflow out of unit, found blower wheel stripped, unit needs new blower wheel; ordrng 1 56000 (Blower), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE204KPS0
Near Mayfield, OH 44143
Joe O
Job Details: 03/23/2022
Cc: upper rack not sliding correctlyFound upper rack adjuster not seated correctly. Adjusted rack adjuster. Op test okCustomer showed pop
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Lorain, OH 44052
Angel
Job Details: 03/22/2022
Cc that freezer is good but ff section is not cold enough. Took temperatures and freezer was at 0 to -2 degrees and ff section was at 46*. Noticed that the evaporator fan was not running took off cover and evaporator had good frost pattern and found evaporator fan plug loose reseated properly and fan started running also set the flap on the freezer settings at minimum because he had it at maximum and the majority of the cold was staying in the freezer. Explained to customer opt test ok.
We serviced a
KITCHENAID REFRIGERATOR
Model KSC24C8EYY02
Near Chagrin Falls, OH 44022
Joe O
Job Details: 03/22/2022
"Cc: not coolingFound temps in ff section at 48 degrees(customer has bags of ice in ff section), freezer at 65 degrees. Found no frost pattern on either evap. Found compressor seized. Unit has uncoated ff evaporator. Needs compressor, evaporator, and drierParts show under 10 year parts only warranty. ; ordrng 1 WPW10643261 (evaporator) and 1 W10309988 (compressor) and 1 WPW10143759 (dryer)"
We serviced a
GE REFRIGERATOR
Model PSS26NGPBBB
Near Newbury Township, OH 44065
Brian M
Job Details: 03/22/2022
"Cc of leak Found valve seeping when dispensing water Needs valve ; ordrng 1 WR57X33326 (Valve), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Lorain, OH 44053
Angel
Job Details: 03/22/2022
Cc that unit was not functioning or washing. Ran diagnostics and found error code F7E5 shifter fault. Tested the agitation in diagnostics and it would not agitate. Looked underneath washer and shifter was out of place replaced shifter with service pointer one ran a calibration and auto test and unit is functioning as should now. Also called daughter because shes the one who cleans the clothes for him and she had some questions explained everything to her. Opt test ok.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS
Near Aurora, OH 44202
Brian M
Job Details: 03/22/2022
Cc of beeping Found error for float switch Inspected float no issue Ran test cycle unit is functioning properly at this time
We serviced a
KITCHENAID REFRIGERATOR
Model kfc022evbl2
Near Chagrin Falls, OH 44022
Jason N
Job Details: 03/22/2022
"Cc unit not cooling in ff sectionFound unit ff section reading actual 47 degrees, freezer reading 1 degrees. Could not change ff temperature, not responding. Ran diagnostics, ran all functionality tests, all tested good, thermistors reading current temperatures. Reset control back into cooling mode. Damper control repeatedly opening and closing, then stayed closed. Seems to be a interface control issue. Ordering interface control.; ordrng 1 WPW10116216 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Cleveland, OH 44119
Corina B
Job Details: 03/22/2022
Replaced the ice maker. Cycled ice maker. Opt test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Cleveland, OH 44121
Corina B
Job Details: 03/22/2022
CC that the freezer handle is loose. Confirmed. Tightened the handle. Opt test ok
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Grafton, OH 44044
David R
Job Details: 03/22/2022
Cc unit not going through cycle. Found shifter getting stuck. Replaced from t/s. Tested. Good. Op test ok. ; used 1 WPW10006353 (ACTUATOR) from stock
We serviced a
AMANA DRYER
Model NED4655EW1
Near Sheffield, OH 44054
Gabriel P
Job Details: 03/22/2022
"Replace motor and blower,opt test ok"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Bedford Heights, OH 44146
Joe O
Job Details: 03/22/2022
Cc: not workingFound drain pump running. Customer stated clothes wet when she paused unit. Advised of unit thinking there is a pressure issue. Found error code for f0e2(oversuds). Ran auto test and calibration. Op test ok
We serviced a
MAYTAG DRYER
Model MDG7600AWW
Near North Ridgeville, OH 44039
Marie V
Job Details: 03/22/2022
"Cc that the unit start running when you close the door again without pressing start. Confirmed stated button is getting stuck in and when you open the door that you close it it keeps going. Unit will need new push to start button , is not longer available.; ordrng 1 37001070 (Push start discontinued)"
We serviced a
CROSLEY DRYER
Model CED137SBW0
Near Chagrin Falls, OH 44023
Jason N
Job Details: 03/22/2022
"Unit intermittently drying/heatingRan dryer op test, good heat. Checked airflow at vent outlet. Venting is approx. 20 ft long and runs inside basement. Very little airflow at vent outlet. Advised customer this will be the cause of poor drying performance, lack of heating. Advised to have a vent company inspect and clean venting."
We serviced a
KITCHENAID RANGE HOOD
Model KHTU105RSS1
Near North Ridgeville, OH 44039
Marie V
Job Details: 03/22/2022
"Cc that the unit raddleds on the lowes speed. Confirmed. Verify motor, motor needs to be replaced. All screws around are good. Motor is making the noise. No parts are available for the unit, cant be repair.; ordrng 1 8190390 (Motor discontinued)"
We serviced a
WHIRLPOOL RANGE
Model WFE515S0ES0
Near Mentor, OH 44060
Dan H
Job Details: 03/22/2022
"Customer complaint that customer bumped cord unit popped and tripped breaker customer reset breaker and now theres no power to unit, found power cord wire popped out of connection, customer needs new power cord, customer purchased cord from us to install ; used 1 8171385RC (Cord) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI5SVAXVB02
Near Mentor, OH 44060
Dan H
Job Details: 03/22/2022
"Recovered refrigerant, installed evaporator and filter drier, brought system into a 28 vacuum, watched 15 minutes, no change on gauges, recharged unit with 5.25oz of r134a, good frost pattern, op test good, advised customer to wait 24 hours before restocking refrigerator , compressor was not needed; used 1 W10890290 (Lokring) from stock"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGH2631PF4A
Near Mantua, OH 44255
Brian M
Job Details: 03/22/2022
Cc still leaking Found ice to be over drip pan again Bent pan to have a lip and drain towards the whole OP Test Ok
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Cleveland Heights, OH 44121
Corina B
Job Details: 03/22/2022
"CC that the unit does not spin. Confirmed. Ran diag F5E3 LID UNLOCK FAULT, F7E1 BASKET SPEED FAULT. Basket does not spin freely. Found a chapstick in between the basket and tub. Removed the chapstick. The tub ring is fraying from not spinning correctly. Will need a new tub ring. ; ordrng 1 W10849477 (Tub ring), used 1 SENIORDISCOUNT (senior discount), and 1 SHIPPING (shipping and handling) from stock"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Cleveland, OH 44105
Corina B
Job Details: 03/22/2022
"CC that the clothes are wet at the end of a cycle. Confirmed. Ran diag F8e1 long fill no fill. Found the drain hose, not secured, the hot water is not connected and set at cool. Secured the drain hose and changed the wash temperature to tap cold. Advised cust to leave the temperature where it is until the plumber can fix the shut off. Ran a calibration. Ran a drain and spin. Opt test ok"
We serviced a
MAYTAG DRYER
Model MGD7230HC1
Near Bay Village, OH 44140
Gabriel P
Job Details: 03/22/2022
Found blower broken and making vibration and rattling sound ordering ; ordrng 1 WP697772 (Blower)
We serviced a
GE WASHER
Model WSRE5260D1WW
Near Shaker Heights, OH 44122
Joe O
Job Details: 03/22/2022
"Cc: stopped running mid cycleFound drain pump failed. Needs drain pump.; ordrng 1 WH23X10030 (washing machine pump), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KENMORE WASHER
Model 110.230321
Near Warrensville Heights, OH 44128
Joe O
Job Details: 03/22/2022
"Cc: loud noise, timer strippedFound unit attempted to spin and drain. Found motor moving. Grinding noise from internal gear case. Basket drive not moving. Needs gear case, brake and drive assembly, coupler, and timerCustomer does not want to repair at this time ; ordrng 1 3360629 (gear case) and 1 285753A (coupling,motor) and 1 W10820043 (brake & drive tube) and 1 WP3955734 (timer), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Willoughby, OH 44094
Joe O
Job Details: 03/22/2022
Cc: error code f2e2Found error f2e2(ui disconnected). Customer never received ui. Reordering uiUi out of stock. Office to reschedule; ordrng 1 W11478526 (Ui)
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Windham, OH 44288
Brian M
Job Details: 03/22/2022
Could not get washplate hub off Need to reschedule and bring different tools ; schdld next appmnt for 3/28 MON !
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF992FIFM00
Near Chagrin Falls, OH 44023
Jason N
Job Details: 03/22/2022
"Cc unit ff section not cooling, fan noiseFound ff evaporator iced over, no airflow in ff section. Found service pointer. Service pointer states to replace main control with updated control and replace evaporator cover assembly with updated part. ; ordrng 1 W11389712 (Control main) and 1 W10889841 (Evaporator cover)"
We serviced a
KITCHENAID RANGE
Model KSGG700ESS3
Near Cleveland, OH 44113
Manny
Job Details: 03/22/2022
"Replaced parts ordered, opt test ok"
We serviced a
WHIRLPOOL DRYER
Model GEW9868KL0
Near Solon, OH 44139
Jason N
Job Details: 03/22/2022
"Installed heater element. Cleared out lint from inside of unit. Ran dryer op test, good heat and airflow. Op test good."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Willowick, OH 44095
Dan H
Job Details: 03/22/2022
"Installed new hinges, op test good"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Ravenna, OH 44266
Brian M
Job Details: 03/22/2022
"Cc wheels popped off rack Needs upper adjuster kit Customer wants to install; ordrng 1 W10712395 (adjuster), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Wickliffe, OH 44092
Dan H
Job Details: 03/22/2022
"Installed new control, op test good"
We serviced a
WHIRLPOOL DISHWASHER
Model DU915PWPS0
Near Avon Lake, OH 44012
Marie V
Job Details: 03/22/2022
"Cc that the unit leaks and that still had water at the bottom at the end of the cycle. Started unit saw unit leaking from the door vent. Also found top spray arm clogged. Tested drain pump, works good. Unit will need vent seal and top spray arm. Also cust wants part delivered to her home.; ordrng 1 WP3379674 (Vent) and 1 WP8519604 (Arm), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ET1CHEXVQ01
Near Willoughby, OH 44094
Joe O
Job Details: 03/22/2022
"Cc: ice build up, leaking into ff section, clunking noiseFound drain tube plugged. Needs drain cleared. All fans and compressor running upon arrival. No abnormal noises. Shut unit off, turned unit back on. No abnormal noises. Cleared drain. Op test ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KFIV29PCMS03
Near Avon Lake, OH 44012
Marie V
Job Details: 03/22/2022
"Cc that the unit is not making ice that they had a power outage and they had to unplug unit and plugged back in to get it to work. Took temps fresh food section 36* freezer 2* and ice maker box 9*. All fans are running. Ran step 56 no error codes. Found fill line was frozen. Defrosted the line at diag, very ohms on heater, pass. Advice cust to monitor unit. But because the fact that unit shuts off on its own and cust has to reboot unit. Main control maybes needed. For now told cust to monitor. Cust will call us back in the next few hours if unit did not make ice.; ordrng 1 WPW10589837 (Control), used 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Eastlake, OH 44095
Joe O
Job Details: 03/22/2022
"Cc: leaking, not washingFound error code f8e1(long fill). Found drain hose just hanging behind unit. Advised customer unit will not complete a cycle due to water syphoning out of tub. Ran auto test and calibration. Op test ok"
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Wickliffe, OH 44092
Dan H
Job Details: 03/22/2022
"Customer complaint that spin light keeps blinking, unpaused cycle, unit spun, ran diagnostics no error codes, lid locks, unit shifts from agitate to spin, valves open and close, drain pump is working, drain hose is installed properly, ran recalibration cycle, unit is operating as designed"