Service History 311 - Fred's Appliance

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near North Olmsted, OH 44070

Angel

Job Details: 09/23/2021

"Cc that is shakes and it clicks. Ran diagnostics and found no error codes looked under washer to see if anything was loose nothing was loose but found belt stretched and the pulley worn out causing it to make sounds and the cam to wiggle around and hearing the clicking sound. Replaced belt and cam from truck stock. Ran a auto test. Opt test ok.; used 1 W10721967 (PULLEY), and 1 WPW10006384 (BELT) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5005KW0

Near Brook Park, OH 44142

Angel

Job Details: 09/23/2021

Cc that unit is not washing. Ran diagnostics and no error codes ran auto test passed looked under washer and everything is normal. Explained to customer washer is working as designed theres nothing else we can do washer does not fill with water all the way to the top as well. Called whirlpool tech line spoke with Sterling and notified him the issue and that the unit is working as designed. Opt test ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRR56X18FW03

Near Beachwood, OH 44122

Manny

Job Details: 09/23/2021

Customer wants the door switch to open the other way. Reverse door opt test ok.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE204KPS0

Near Bay Village, OH 44140

Marie V

Job Details: 09/23/2021

"Cc that when she started unit th.e unit it started pouring lots of water and she shut the unit down. Started a cycle and water started leaking from door. Removed door and found leak at the dispenser. Removed dispenser and cleared out soap residue, installed back in and ran normal and power wash, no leaks. Op test ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GB2FHDXWQ02

Near Ravenna, OH 44266

Brian M

Job Details: 09/23/2021

Cc leaking in freezer Found unit to have updated drain tube Defrosted drip pan OP Test Ok

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Atwater, OH 44201

Brian M

Job Details: 09/23/2021

Cc noisy and not working properly Found clutch popped off actuator again Replaced actuator that was left from previous repair Ran test cycle OP Test Ok

We serviced a

FRIGIDAIRE WASH/DRY COMBO

Model n/a

Near Willoughby, OH 44094

Jason N

Job Details: 09/23/2021

"Cc unit not respondingPlugged in unit, unit lid locked, immediately went into drain out mode. Tried to reset, unit keeps going back into drain out mode. Cannot enter diagnostics. Unit needs water level sensor. ; ordrng 1 5304504885 (Pressure switch)"

We serviced a

KITCHENAID WALL OVEN

Model KODE307ESS00

Near Highland Heights, OH 44143

Jason N

Job Details: 09/23/2021

"Cc unit no power, no lights. Checked power in to main board via main thermal fuse, good power at 123v, fuse is open. Unit needs main thermal fuse. Replaced using truck stock. Unit power restored. Ran bake test on both upper and lower ovens. Both preheating good. Unit op test good. ; used 1 WPW10545255 (FUSE-THRML) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHV02

Near Parma, OH 44129

Angel

Job Details: 09/23/2021

Cc that they could not reset the filter warning. Explained to them how to reset warning after replacing filter unit working as designed. Opt test ok.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHV0

Near Shaker Heights, OH 44122

Manny

Job Details: 09/23/2021

"Replaced pump motor, opt test ok"

We serviced a

MAYTAG WASHER

Model MVWB766FW1

Near Highland Heights, OH 44143

Jason N

Job Details: 09/23/2021

"Cc unit squealing noise during spinCustomer showed video of unit squealing when in spin mode. Ran auto test and manual spin. Could not duplicate noise. Checked under unit, rotor and stator. Found some up and down movement in gearcase drive shaft allowing rotor to shift around. Replaced gearcase using customer supplied pre Id part. Ran auto test and calibration. No abnormal noise heard. Op test good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDEM01

Near Cleveland Heights, OH 44106

Corina B

Job Details: 09/23/2021

CC that the freezer is not cold enough. Ff 40-43 Fz 5-15. Found frost and ice on the bottom of the bin and the back wall. Found the gasket out of the bottom of the door. The liner is split where the gasket will not sir. Will need a new door. Office to reschedule ; ordrng 1 LW10341279 (Freezer door)

We serviced a

WHIRLPOOL MICROWAVE

Model WML75011HV1

Near Mogadore, OH 44260

Brian M

Job Details: 09/23/2021

"Cc fan keeps kicking on F4e4 error humidity sensor not in range needs sensor ; ordrng 1 W10557536 (sensor), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT549SZDW00

Near Ashtabula, OH 44004

Dan H

Job Details: 09/23/2021

"No refrigerant in system , installed filter drier, brought system into a 28 vacuum, watched 15 minutes, no change on gauges, recharged unit with 4.16oz of r134a, good frost pattern, op test good, advised customer to wait 24 hours before restocking refrigerator"

We serviced a

WHIRLPOOL BEVERAGE CENTER

Model KBCS24LSBS04

Near Westlake, OH 44145

Gabriel P

Job Details: 09/23/2021

"Found seal torn will need to be replace also ; ordrng 1 WPW10238068 (Gasket), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Parma, OH 44129

Angel

Job Details: 09/23/2021

Cc that unit is backing up the water. Verified and unit is working as designed customer had some difficulty working with unit explained to her how to use unit and the different cycles. Water would only back up if she was using the garbage disposal and water in sink at the same time explained to her thats a plumbing issue and that the unit is working as designed. Opt test ok.

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Beachwood, OH 44122

Manny

Job Details: 09/23/2021

Replaced pivot tine and clip adjustment. Opt test ok

We serviced a

MAYTAG WASHER

Model MVWB725BW0

Near Painesville, OH 44077

Joe O

Job Details: 09/23/2021

Installed bearing kit. Ran test cycle. Op test ok

We serviced a

MAYTAG WASHER DUET

Model MVWX655DW1

Near Conneaut, OH 44030

Dan H

Job Details: 09/23/2021

"Customer complaint that unit is not spinning properly, ran diagnostics found f5e3(lid unlock fault) and f8e5(hot/cold reversed) error codes, lid locks and unlocks, fill lines are correct, found hub stripped, wash plate is stuck on, unit needs new hub and wash plate, customer does not want repair ; ordrng 1 W10528947 and 1 W10902814 (Wash plate), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Pepper Pike, OH 44124

Manny

Job Details: 09/23/2021

"Cc unit doors are not lvl, level door and steam gasket, opt test ok"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFHS2611PFAA

Near Painesville, OH 44077

Jason N

Job Details: 09/22/2021

"Cc unit ice maker leakingRan manual cycle test, ice maker cycling very slow, when calling for water, contacts staying energized for too long, water is overflowing ice tray. Tried adjusting fill screw, did not have any effect. Unit needs ice maker.; ordrng 1 241798231 (Icemaker)"

We serviced a

CROSLEY REFRIGERATOR

Model CT21GKXRQ02

Near Rock Creek, OH 44084

Brian M

Job Details: 09/22/2021

Cc unit leaking in fridge Found drain pan frozen over Cleared clog and added copper wire over heater and into drain hole OP Test Ok

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Walton Hills, OH 44146

Marie V

Job Details: 09/22/2021

Cc that the dispenser does not works. Ran diag found error code of FAE1 FAE2 both control failure. After error codes unit does not enter to the auto test. Canceled and enter to diag . It will not go to the next step. Unit will need main control. Office will contact to schedule ; ordrng 1 W11462459 (Control)

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW02

Near Maple Heights, OH 44137

Marie V

Job Details: 09/22/2021

"Cc that the unit is not cooling. Confirmed took temps 60* inside unit. Compressor not running. Keeps clicking when it tries to start. Tested compressor with a different start device, same thing. Check amp. Compressor is pulling 10.35 amps. Unit will need new compressor and filter drier.; ordrng 1 W10750851 (Compressor) and 1 WPW10143759 (Drier)"

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Willowick, OH 44095

Corina B

Job Details: 09/22/2021

"CC that the unit will not spin. F7e4 Basket Re-engagement Failure. Checked the shifter at the control 120 volts. Basket spins freely. Rotor bolt is not coming loose. Will need a new gearcase, rotor, stator, slider, clutch and screws. Office to reschedule appointment ; ordrng 1 W11423759 (Gearcase) and 1 W10754448 (Clutch) and 1 W10734521 (Slider) and 1 W11195971 (Stator) and 1 W11260238 (Rotor) and 6 W11027980 (Screw)s and 1 W10752189 (Screw)"

We serviced a

GE WASHER

Model GTW685BPL0DG

Near Chesterland, OH 44026

Joe O

Job Details: 09/22/2021

Customer installed drain pump. Did not charge labor due to customer installed.

We serviced a

WHIRLPOOL WASHER

Model WTW7500GC2

Near Garfield Heights, OH 44105

Marie V

Job Details: 09/22/2021

Replaced control and lid lock . Calibrated. Started a normal cycle. Op test okBrought core for return

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Euclid, OH 44123

Corina B

Job Details: 09/22/2021

CC that the ff door opens hard and a rattling noise. Confirmed. Advised cust the cam raises and lowers the doors. That is normal for it to swing open. Used the dampener for the condenser coils. Leveled the doors. Opt test ok ; used 1 Wp2158826 (DaMPENeR) from stock

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Solon, OH 44139

Jason N

Job Details: 09/22/2021

Installed adjuster kit. Upper rack op test good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS973CIDM00

Near Willoughby Hills, OH 44094

Jason N

Job Details: 09/22/2021

"Defrosted ff evaporator. Installed new thermistor and fan assembly. Could not install UI, as the part in the box was incorrect. Snapped pic."

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Lakewood, OH 44107

Gabriel P

Job Details: 09/22/2021

"Found error code f4e3 motor not running also f5e1 no heat giving customer estimate they will not fix ; ordrng 1 WPW10545278 (Hose) and 1 W11087376 (Pump), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

AMANA REFRIGERATOR

Model TR18V1W

Near Madison, OH 44057

Dan H

Job Details: 09/22/2021

"Installed new condenser fan, op test good"

We serviced a

KITCHENAID OTR MICROWAVE

Model KMHS120ESS1

Near Maple Heights, OH 44137

Manny

Job Details: 09/22/2021

"All parts sent were wrong even received a washer ui for the microwave. Contacted BJ to help with the parts, we searched nationwide for parts and parts are discontinued. Wont be able to repair unit due to parts being wrong. Took all parts to return to vendor. Informed customer that his warranty company will be in contact with them to see whats the next step"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF530PAYW6

Near Cleveland Heights, OH 44121

Joe O

Job Details: 09/22/2021

Cc: not fillingFound harness wires torn on unit. Needs wiring harnessHarness out of stock. Office to reschedule; ordrng 1 W10514905 (harns-wire)

We serviced a

MAYTAG WASHER

Model MVWC415EW1

Near Cleveland Heights, OH 44121

Joe O

Job Details: 09/22/2021

"Installed wash plate, cam and motor. Ran auto test and calibration. Op test ok"

We serviced a

MAYTAG DRYER

Model MGDB835DW

Near Ravenna, OH 44266

Brian M

Job Details: 09/22/2021

Cc of knob not making selections Found error for miscommunication Ran UI test knob is not making selections Needs UI ; ordrng 1 W10849058 (panel-cntl)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Kent, OH 44240

Brian M

Job Details: 09/22/2021

Cc upper spray arms hit middle rack Found clips missing for manifold that holds it up Customer wants to install ; ordrng 1 W11568642 (Manifold bracket) and 1 W11184071 (Manifold)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Euclid, OH 44117

Corina B

Job Details: 09/22/2021

CC that the ice maker is not making ice. Fz 5 ff 40 ran step 56 E5 = Ice maker thermistor is bad. Icure satisfied but ice mold in frozen state too long. Possible ice mold thermistor issue.. Will need a new ice maker. Office to reschedule appointment; ordrng 1 W11483245 (Ice maker)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ00

Near North Ridgeville, OH 44039

Angel

Job Details: 09/22/2021

Cc that seal was ripping. Confirmed explained to them the best way to open the doors to avoid that from happening is opening the right hand side door first and than the left and the opposite when closing. Replaced seal on right hand side door steamed the seal for proper seal and applied some vaseline around the seal. Opt test ok.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Mentor, OH 44060

Jason N

Job Details: 09/22/2021

"Cc unit not cycling properly Ran diagnostics found code f7e6 for motor fault. Checked under unit, found shifter arm slipped out of splutch yoke. Per service pointer W11531483, replace shift actuator. Replaced shift actuator using customer supplied pre Id part. Ran auto test and calibration. Op test good."

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Aurora, OH 44202

Brian M

Job Details: 09/22/2021

Cc of poor washing Found actuator not connected to splutch Replaced actuator OP Test Ok

We serviced a

WHIRLPOOL WASHER

Model wfw6620hc0

Near Cleveland, OH 44128

Marie V

Job Details: 09/22/2021

"Cc that the unit is on a spin it gets very loud. Started a drain and spin and unit squeaks. Ran diag found error code F0E5 off balance load f0e2 oversuds f8e1 valve failure f5e2 lock failure. When unit is on a high speed spin it squeaks and it come from the back. Check shocks they are good Calle BJ hade me verify that the tub does not have anything stuck in making the noise. Is clear. Unit will need new bearing. Serial and model is different, will need new dispatch from whirlpool. Rent a center wanted to speak to me to get proper serial and model. Do not order parts until we then the authorization ; ordrng 1 W11287253 (Basket)"

We serviced a

GE DISHWASHER

Model GDT535PSM0SS

Near Painesville, OH 44077

Jason N

Job Details: 09/22/2021

"Cc unit not powering onCustomer stated unit will not power on, have got it to power on by unplugging, but then it goes back to not powering on after a few cycles. Checked power at outlet, good at 122v. Plugged in unit, unit powered on. Ran quick wash cycle and then cancel drain. All functions normals. Tested power connections under unit, all seem secure. Main board LED status light blinking normally. Cannot find/duplicate an issue at this time. Advised customer main board is most likely the cause with intermittent power on issues, and quoted for replacement. Customer agreed. Part not showing in stock at Marcone, office to contact customer with next service date. ; ordrng 1 WD21X25735 (Main control)"

We serviced a

FRIGIDAIRE DRYER

Model FLCG7522AW1

Near Highland Heights, OH 44143

Joe O

Job Details: 09/22/2021

"Went to install gas coils. Found they are incorrect coils for unit. Checked parts look up. Shows the parts ordered. Called Frigidaire tech line. They stated for the short coils you have to replace the whole valve. Needs gas valve.Took coils to returnGas valve out of stock. Office to reschedule ; ordrng 1 5304524455 (Gas valve), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

GE REFRIGERATOR

Model CVE28DM5NBS5

Near Wickliffe, OH 44092

Joe O

Job Details: 09/22/2021

Installed thermistor. Advised customer to allow 24 hours for temps to adjust. Op test ok

We serviced a

MAYTAG WASHER

Model MVWX655DW0

Near Columbia Station, OH 44028

David R

Job Details: 09/22/2021

Cc unit not spinning. Found hub worn down and splines gone. Replaced hub from t/s. Tested. Good. Ran diagnostics and calibration. Op test ok.; used 1 W10528947 (HUB) from stock

We serviced a

MAYTAG RANGE

Model MGR6600FZ2

Near Independence, OH 44131

David R

Job Details: 09/22/2021

Replaced control and module. Put bake 350*. Good. Heating and cycling. Op test ok.

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD618ESS01

Near Olmsted Falls, OH 44138

Angel

Job Details: 09/22/2021

Cc that light went out in freezer. Could not find the light that was out called BJ because i replaced led board and opt test no good. He said to try to see if there was another one and after looking around found one behind the ice maker in the freezer section. Replaced led lights came back on. Opt test ok. Took back core.

We serviced a

MAYTAG WASHER

Model MVWB855DC3

Near Bedford, OH 44146

Manny

Job Details: 09/22/2021

"Replaced all parts. Customer asked if I can wait at least 10min while unit is on a cycle, she said unit give error after a few mins. Unit opt test ok."

We serviced a

MAYTAG DRYER

Model MEDX655DW1

Near Solon, OH 44139

Brian M

Job Details: 09/22/2021

Cc unit not drying well Temps are about 135 degrees unit is functioning properly at this time Vent is short and clear Could not duplicate a issue at this time

We serviced a

WHIRLPOOL WASHER

Model WTW5840BW0

Near Brook Park, OH 44142

Angel

Job Details: 09/22/2021

"Cc that unit is making a grinding noise. Ran a rinse and spin and when agitating you could here the cam, looked under unit and has the pulley on cam loose and oil splattered around will need gearcase, cam, belt, and shifter. Gave customer estimate and decided to buy a new unit. Do not order parts.; ordrng 1 W11454372 (Gearcase) and 1 W10721967 (Cam) and 1 WPW10006384 (Belt) and 1 WPW10006355 (Shifter), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF300EWH01

Near Solon, OH 44139

Brian M

Job Details: 09/22/2021

Cc door hinge broken Found right hand door bottom hinge broken out Needs door ; ordrng 1 LW10721540 (dor-fip)

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near South Euclid, OH 44121

Corina B

Job Details: 09/22/2021

"Replaced the hub, gearcase and washplate. Ran a calibration. Leveled the washer. Opt test ok."

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Parma Heights, OH 44130

Angel

Job Details: 09/22/2021

Cc that unit was not draining. Verified and found blade on drain pump split in half causing it to jam the drain pump. Replaced drain pump tested and draining as it should. Unit working as designed. Opt test ok.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFHS2611PFAA

Near Painesville, OH 44077

Jason N

Job Details: 09/22/2021

"Installed inlet water valve. Ran manual ice maker harvest test. Ice maker indexed, filled mold with water and stopped for freeze cycle. Op test good."

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29PBMS00

Near Bentleyville, OH 44022

Brian M

Job Details: 09/22/2021

Installed icemaker kit OP Test Ok ; used 1 SHIPPING (shipping and handling) from stock

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHV0

Near Perry, OH 44081

Jason N

Job Details: 09/22/2021

"Cc unit upper rack broken and filters need cleaned.Pulled filter screens, cleaned and flushed unit drain with water. Replaced upper rack adjusters using misc. truck stock. Op test good. ; used 1 W10712395 (Adjuster kit) from stock"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ

Near Perry, OH 44081

Jason N

Job Details: 09/22/2021

"Cc unit leaking from underneath Ran wash test, found dripping from diverter when wash cycle started, diverter housing cracked. Unit needs sump assembly. Customer also stated the upper rack arm was broken when he received the unit. Confirmed upper rack spray arm manifold mount is snapped off, customer has hose clamp holding in place at the moment. Ordering manifold as well. Both parts not showing in stock at Marcone, office to contact customer with next service date. ; ordrng 1 W11416363 (Sump assembly) and 1 W11545334 (Manifold)"

We serviced a

AMANA WASHER

Model NTW4605EW0

Near Cleveland Heights, OH 44118

Marie V

Job Details: 09/22/2021

Started taking agitator off. It was hard to come off. When got it out found spaner nut was very hard to come off as well. Removed bottom components and banging on shaft to remove gearcase is not moving. Added oil around to get loose. Not good. Unit will need new basket and tub.; ordrng 1 W10371566 (Tub) and 1 W10584118 (Basket) and 1 W10780045 (Suspention)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF305ESS05

Near Chagrin Falls, OH 44023

Brian M

Job Details: 09/22/2021

Cc unit noisy Found noise customer concerned about is refrigerant flowing Nothing is wrong unit working properly

We serviced a

FRIGIDAIRE RANGE

Model FEB24S2ABB

Near Geneva, OH 44041

Dan H

Job Details: 09/22/2021

"Customer complaint that oven is not reaching temperature and oven temperature sensor has already been replaced, oven temperature sensor tests good, unit needs new control, customer does not want repair ; ordrng 1 903091-9050 (Cntrl), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

GE REFRIGERATOR

Model GDE25ESKGRSS

Near Ashtabula, OH 44004

Dan H

Job Details: 09/22/2021

"Customer complaint of loud rattling noise when evaporator fan is running, confirmed, found shaft in fan motor loose causing fan blade to hit evaporator and fan cover, unit needs new evaporator fan motor and blade; ordrng 1 WR60X32614 (Fan motor) and 1 WR60X30922 (Blade), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

FRIGIDAIRE RANGE

Model FFEW3025PBC

Near Conneaut, OH 44030

Dan H

Job Details: 09/22/2021

"Old part is different from the new part, keypad ribbon cable is burnt and looks shorted , reordering control and unit needs new user interface , customer is unsure at this time if they want to go forward with the repair, customer will contact office, took wrong control with me; ordrng 1 316418595 (Cntrl) and 1 318274679 (Ui)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Geneva, OH 44041

Dan H

Job Details: 09/22/2021

"Customer complaint that shelf broken, confirmed, unit needs new shelf, customer can install ; ordrng 1 WPW10463650 (Shelf)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT780SAEM1

Near Andover, OH 44003

Dan H

Job Details: 09/22/2021

"Customer complaint that upper rack fell off, found upper rack adjusters broken, unit needs new upper rack adjusters, installed new adjusters, op test good , track not needed customer will need refunded for tracks"

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Middlefield, OH 44062

Dan H

Job Details: 09/22/2021

"Customer complaint that soap is building up on bottom, ran diagnostics found 6-1(low/no water) and 5-1(door switch) error codes, unit started test cycle, wash motor never started, wash motor is receiving 120vac , unit needs new sump assembly ; ordrng 1 W11178672 (Sump)"

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BB2

Near Cleveland Heights, OH 44118

Manny

Job Details: 09/22/2021

"Waited 15 mins for customer to get home, when I was leaving he called me back, Customer stated that the fire department had to come because of the smell of gas coming from unit when he tried to bake. Found weak igniter, ordering igniter ; ordrng 1 W11176454 (Igniter)"

We serviced a

ROPER WASHER

Model RTW4516FW2

Near Willoughby, OH 44094

Dan H

Job Details: 09/22/2021

"Installed new suspension, op test good"

We serviced a

FRIGIDAIRE RANGE

Model LGGF3046TFA

Near Madison, OH 44057

Dan H

Job Details: 09/22/2021

"Customer complaint that nothing is working, no power to unit , outlet has an open ground, plugged back in everything started, customer has unit plugged into an extension cord, advised to replace extension cord and advised customer that they need an electrician to correct power supply , unit is operating as designed"

We serviced a

GE RANGE

Model JGB915WEF3WW

Near Perry, OH 44081

Jason N

Job Details: 09/22/2021

"Cc unit oven not working Customer stated that unit temps were erratic then oven stopped working altogether. Ran bake test, checked ignitor, ignitor looks burnt and not glowing. Unit needs bake ignitor. Replaced using truck stock. Ran bake test to 350 degrees. Good preheat and cycle. Op test good. ; used 1 12400035 (IGNITER) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED8200YW0

Near Broadview Heights, OH 44147

David R

Job Details: 09/22/2021

Cc of noise. Worn idler and rollers. Replaced with dryer repair kit from t/s. Good. Tested. Op test ok.; used 1 4392067 (DRYER REPAIR KIT) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW5005KW0

Near Cleveland, OH 44135

Angel

Job Details: 09/22/2021

Cc that unit was not washing. Ran diagnostics and found error code F7E6 motor fault. Checked under unit and found shifter out of place from cam. Replaced with new part ran a calibration and auto test unit working as designed. Recommend only to wash 6 to 7 regular bath towels for max load and 1 to 2 tablespoons of detergent to wash there clothes. Opt test ok.

We serviced a

MAYTAG WASHER

Model MVWB965HC0

Near Cleveland, OH 44108

Manny

Job Details: 09/22/2021

"Replaced main control and latch, ran calibration and diagnostics cycle opt test ok"

We serviced a

KITCHENAID REFRIGERATOR

Model KSSO42FMX00

Near Shaker Heights, OH 44122

Corina B

Job Details: 09/22/2021

"CC that there is water leaking and its not making ice. Found the water line not going to the refrigerator. Refrigerator has a pvc pec line. The line leaking is copper. Cycled the ice maker 0 volts from v to n. Replaced the ice maker optest n/g. Checked the wire harness from the cabinet to the valve, continuity. There is a break on the wire in the cabinet. Unit is non repairable. ; used 1 4317943 (ICEMAKER) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHB02

Near Pepper Pike, OH 44124

Corina B

Job Details: 09/22/2021

"CC that the food is still freezing in the ff section. Replaced the damper. Ff40* Fz 3* is set at. Ff 39-40* Fz 10-15* checked the thermistor 17.79 k ohms Fz 6.07 k ohms ff called t/l to put the thermistor in ice should be 8000 ohms put the thermistor in ice for 10 minutes 8.53 k ohms. Thermistor passed, to replace the ui. ; ordrng 1 W11239666 (Ui)"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Avon, OH 44011

Angel

Job Details: 09/22/2021

Cc that unit is clicking. Ran diagnostics and found error code F7E6 MOTOR FAULT checked underneath unit and shifter was out of place remove old one and replaced with new one from service pointer ran a calibration and auto test unit working as designed. Recommended 6 to 7 regular bath towels is a max load and 1 to 2 tablespoons of detergent is enough to wash there clothes.Opt test ok.

We serviced a

CROSLEY WASHER

Model CAW42114GW2

Near Cleveland, OH 44108

Manny

Job Details: 09/22/2021

"Replaced shifter actuator, opt test ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Cleveland, OH 44111

Marie V

Job Details: 09/22/2021

Cc that the unit stops cooling when theres a storm on fresh food section it comes and starts to work but then it stops. Right now took temps fresh food section is at 30* right hand side freezer at -4* and left hand side -10. Found SP W11512008A . All check good. Replace ACU. ; ordrng 1 W11455229 (Control)

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Mayfield Heights, OH 44124

Corina B

Job Details: 09/22/2021

Replaced the shifter. Ran a calibration. Opt test ok

We serviced a

WHIRLPOOL WASHER

Model WTW7500GC0

Near Cleveland, OH 44109

Manny

Job Details: 09/22/2021

"Cc unit not draining, verify and found latch intermittently locks and unlock, Replaced door latch opt test ok"

We serviced a

KENMORE WASHER

Model 11022352510

Near Madison, OH 44057

Dan H

Job Details: 09/22/2021

"Installed new actuator, op test good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Willoughby, OH 44094

Joe O

Job Details: 09/22/2021

"Cc: door squeaking, first bit of water warm, noiseFound door hinge completely dry, added grease. Advised customer the first bit of water in the line is not refrigerated. Tested compressor, damper and fans. Op test ok"

We serviced a

WHIRLPOOL WASHER

Model lsq9544kq0

Near Madison, OH 44057

Jason N

Job Details: 09/22/2021

"Cc unit does not workRan fill/agitation test, motor spinning, but agitator not moving, grinding noise from underneath unit. Checked motor coupling and drive tube. Both checked good. Ran spin test, same result, no spin and grinding from under unit. Unit needs gearcase. Cust not repairing. Estimate only.; ordrng 1 3360629 (Gearcase) and 1 285753A (Coupling)"

We serviced a

MAYTAG WASHER

Model MVWb835DW0

Near Chagrin Falls, OH 44023

Brian M

Job Details: 09/22/2021

Complaint of squeaking noises Showed me video of noise could not determine In video what is causing it Ran test cycle with and without clothes could not duplicate issue Advised on watching but also quoted for gearcase ; ordrng 1 W11455453 (Gearcase) and 1 W10734521 (slider)

We serviced a

AMANA REFRIGERATOR

Model ABB1927DES

Near Lakewood, OH 44107

Marie V

Job Details: 09/22/2021

"Cc that the unit is not cooling. Confirmed. Took temps 80* fresh food and 64* in freezer. Compressor not running. Found unit has hard start device installed by another company. Tested compressor, didnt work. Unit will need new compressor and started Ddevice. ; ordrng 1 W10160407 (Compressor) and 1 W10613606 (Start device), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM00

Near Fairview Park, OH 44126

Marie V

Job Details: 09/22/2021

Replaced evaporator fan. Started working. Advice cust to allow unit 24 hours to reach normal temps. Op test ok

We serviced a

AMANA WASHER

Model NTW4516FW

Near South Euclid, OH 44121

Corina B

Job Details: 09/22/2021

Sensing light was flashing when arrived. Ran diag no codes. Replaced the shifter. Opt test ng. Lid lock does not lock. Ran diag F5E2 LID LOCK FAULT. Replaced the lock from t/s. Ran a calibration. Started a drain and spin. Opt test ok. ; used 1 W11307244 (DOOR LOCK) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Sheffield Lake, OH 44054

Angel

Job Details: 09/22/2021

"Cc that unit was loud when spinning. Verified and confirmed did a manual spin in diagnostics and could hear the gearcase grinding checked underneath unit and had oil all over cover. Will need gear case, belt, and cam. Cam is out of stock office to schedule with customer. Ordering parts.; ordrng 1 W11454741 (Gearcase) and 1 WPW10006384 (Belt) and 1 W10721967 (Cam)"

We serviced a

AMANA DRYER

Model NED7200TW

Near Cleveland, OH 44135

Manny

Job Details: 09/22/2021

Install new belt opt test ok

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5FTGXKQ01

Near Lakewood, OH 44107

Gabriel P

Job Details: 09/22/2021

"Found icemaker cycle but no water going in check to make sure valve is getting 120 confirmed it is ; ordrng 1 W10408179 (Valve) and 1 WPW10445062 (Valve), used 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYW00

Near Cleveland, OH 44102

Gabriel P

Job Details: 09/22/2021

"Replace right rails,opttest ok"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC75EC0HS04

Near Independence, OH 44131

Gabriel P

Job Details: 09/22/2021

multiple issue with unit one was clock changing number two was slamming door or letting door go and slam on its own then console turns black and comes back number three is that it gets too hot on floor and in the middle between the me and oven door and on the floor and number 4 is that door on lower oven gets fogy call whirlpool tech Spoke to Anthony they said to have customer use whirlpool app connect unit to app so it can automatically do a software update for clock stop to reset also show customer a service pointer W11544031 that indicates normal operations of heat coming from unit and also for the fog in glass it could be temperature or when opening door or what customer cooking can prevent steam there is nothing they can do about that also he ask if I can check for any loose connection on console so i did took it apart and no loose connector found he also ask to have customer not slam door unit working as design

We serviced a

JENN-AIR RANGE

Model JGS1450DB0

Near Broadview Heights, OH 44147

Gabriel P

Job Details: 09/22/2021

Found dsi board not sending voltage to ignitor on oven but is getting power from control ordering dsi board and harness but did not the harness for oven ignitor need help bj ; ordrng 1 W10860916 (Dsi board)

We serviced a

MAYTAG DRYER

Model MEDB880BW0

Near Strongsville, OH 44149

Gabriel P

Job Details: 09/22/2021

Found blower belt pop off correct issue opt test ok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ05

Near Lorain, OH 44052

Angel

Job Details: 09/22/2021

Cc that they were not making ice or dispensing water. Verified and found filter housing leaking and frozen temperature settings was colder than recommended and blocking the whole top shelf and vent. Also the water tank was frozen causing her not to dispense water.Recommended to lower shelf to where a gallon of milk can fit and to leave the air vent open to where the air can flow freely and not freeze up everything. I set the temperature to recommended. Checked ice maker and it was off. Will need to replace filter housing. Ordering filter housing.; ordrng 1 W11346623 (Filter housing)

We serviced a

ELECTROLUX WASHER

Model EFLS527UIW0

Near Mentor, OH 44060

Jason N

Job Details: 09/21/2021

"Cc unit not spinning out clothing sometimesCustomer has 4 units in laundry room, all experience a non spin or drain condition randomly. Ran a quick wash test on one unit, using no detergent, tub filled with suds. Units are experiencing over over sudsing. Units are controlled using a pre dosed amount of detergent via a feed system. Advised maint that system may be set up for too much detergent and to be adjusted or instruct laundry room personnel to ensure they are not dosing more then once per load."

We serviced a

MAYTAG WASHER

Model MHW6630HW0

Near Conneaut, OH 44030

Joe O

Job Details: 09/21/2021

Installed dispenser. Ran test cycle. Op test ok

We serviced a

GE DRYER

Model GTDN500GM1WS

Near Geneva, OH 44041

Jason N

Job Details: 09/21/2021

"Cc unit tumbles but does not heatRan dryer op test, no glow from ignitor. Checked all thermals, found hi limit thermostat wire and terminal burnt. Need hi limit. Jumped out hi limit and ran heat test, ignitor still not glowing. Checked power in to ignitor, good at 122v. Unit also needs ignitor. Customer not repairing at this time, estimate only. Paid for both jobs with one check.; ordrng 1 WE4M449 (Ignitor) and 1 WE4M137 (Hi limit)"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW0

Near Perry, OH 44081

Jason N

Job Details: 09/21/2021

Installed nub and washplate. Ran auto test and calibration. Op test good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model n/a

Near Mentor, OH 44060

Jason N

Job Details: 09/21/2021

"Cc unit not cooling in ff section Found no airflow to ff section. Freezer evaporator frosted over. Ran force defrost, defrost circuit turned on. Unit needs jazz board. Replaced using truck stock part. Programmed to 21. Op test good. ; used 1 WPW10503278 (CNTRL-ELEC) from stock"

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