Local Reviews

Fred's Appliance Service Rated 4.8 out of 5 stars based on 8428 customer reviews

Map of North Ridgeville, OH

Washer fix




Review of Fred's Appliance Service

Good professional service


Map of Geneva, OH

Service technician was great!




Review of Fred's Appliance Service

The price of labor needs to be adjusted. $75 for the service call, then an ADDITIONAL $100 for less than 20 minutes of work!


Response from Fred's Appliance Service:

Hi Michelle, Thank you for taking the time to submit your review. We frequently evaluate our pricing to ensure that it aligns with the industry based on the quality of service that we provide. I will be sure to share your review during the next evaluation. Our labor charges are based on a flat rate which means it doesn't matter if it takes 10 minutes or 2 hours, the price is the same. We do this because we wouldn't want you to be charged more for a technician that takes their time or to pay less for one of our most experienced techs. We are happy to hear that Brian was able to get you all taken care of in a swift 20 minutes! Have a great weekend! The Fred's Team


Map of Avon, OH

Great Service




Review of Fred's Appliance Service

Brian was courteous, professional and polite. After diagnosing the issue with our washer, he explained it to me and ordered the needed part. The part arrived at our house a day or two later, and he came back to install it the next day. I can't comment on the price since it was under warranty.


Map of Brecksville, OH

Janet




Review of Fred's Appliance Service

Great Service!! Dan H took time to listen to our concerns. He took the additional time to listen to our washing machine and determined that a follow up was definitely needed. We so appreciate Dan’s visit/repair. He replaced the washing machine motor. We are very pleased. —. Janet Snow


Response from Fred's Appliance Service:

Hi Janet, Thank you so much for submitting your review. We are very happy to hear that Dan was such a fantastic technician. We hope you are enjoying having your washer back in action! Have a great weekend! The Fred's Team


Map of Chagrin Falls, OH

excellent service




Review of Fred's Appliance Service

the tech was efficient and proficient. He even made sure my dishwasher did not have debris clogged inside which was an extra step to make sure I was happy with his service


Map of Lakewood, OH

Stasia




Review of Fred's Appliance Service


Map of Avon Lake, OH

Friendly, thorough, and knowledgeable




Review of Fred's Appliance Service

Friendly, thorough, knowledgeable


Map of Bay Village, OH

Refrigerator Repair




Review of Fred's Appliance Service

Corey was prompt, efficient and accurate with evaluating the issue and fixing it!


Map of Elyria, OH

a




Review of Fred's Appliance Service


Map of Bedford, OH

Great Service




Review of Fred's Appliance Service

Very Good Service


Great service, fantastic repair




Review of Fred's Appliance Service


Knowledgable




Review of Fred's Appliance Service

Very professional and knowledgeable


Technician On Time & Fast Repair Service




Review of Fred's Appliance Service

Excellent experience!


very friendly and informative technicians




Review of Fred's Appliance Service


Great Service!




Review of Fred's Appliance Service


Great Service, great customer service!




Review of Fred's Appliance Service


Dryer




Review of Fred's Appliance Service

Waste of time and money


Response from Fred's Appliance Service:

Hi David, We are sorry to hear that you felt our service was a waste of time and money. I am showing that the technician found only 120 volts feeding, no 240 between L1 and L2 and advised you to have an electrician inspect. Are you still have issues with the dryer after this? Please let us know as we would be happy to come out to take another look at no charge within the 30day period. Thanks! The Fred's Team


Cheerful and competent




Review of Fred's Appliance Service

The service person was not only very upbeat and friendly but also very competent and completed the job in a very timely fashion.


Repair




Review of Fred's Appliance Service

Great service


good knowledge of issue




Review of Fred's Appliance Service

found the problem...so far,so good


Great service




Review of Fred's Appliance Service

Great thank you so much


Kim




Review of Fred's Appliance Service


Quick and friendly service




Review of Fred's Appliance Service


Rose Marie




Review of Fred's Appliance Service

Arrived on time. Took care of one problem & explained what I need to do for the other


Persistent!




Review of Fred's Appliance Service

I had a couple of issues with my washing machine and none were straightforward. I really appreciated that service that Robert provided with his persistence to get my machine to work.


On time and professional




Review of Fred's Appliance Service


Great, Fast Service




Review of Fred's Appliance Service


Great service




Review of Fred's Appliance Service


Job Complete




Review of Fred's Appliance Service

Technician came and installed ordered part and washing machine working great.


very good --freindly service




Review of Fred's Appliance Service

Very knowledgeable about the problem and how to repair it.


Great Service




Review of Fred's Appliance Service


Great Service!




Review of Fred's Appliance Service

Corina did an excellent job replacing the glass surface of my induction cooktop. She also made few suggestions about how to get higher reimbursement from the extended warranty I purchased with the appliance. She has been courteous and attentive to my comments. It has been a pleasant experience. Thank you, Corina!


Response from Fred's Appliance Service:

Hi Boris, Thank you for taking the time to submit your review! We are so happy to hear that Corina was not only helpful in the repair of your cooktop but also helpful in educating you on your warranty! Have a great weekend! Thank you, The Fred's Team


Very satisfied




Review of Fred's Appliance Service

On time, very professional


Michelle




Review of Fred's Appliance Service

Thank you for an awesome explanation to the problem. You showed genuine care and thoughtfulness. I'm sold on your service. Thanks will recommend to others.


Response from Fred's Appliance Service:

Hi Michelle, Thank you for sharing your experience with us! We are happy to hear that our technician was able to explain the situation with your unit and was genuinely helpful! We hope you have a great weekend! Thank you, The Fred's Team


ice maker repair




Review of Fred's Appliance Service

Great Service, Good Price, Arrived Within Time Frame


311




Review of Fred's Appliance Service


Ron




Review of Fred's Appliance Service

Great service


Washer




Review of Fred's Appliance Service


On time and awesome!




Review of Fred's Appliance Service


Lynne




Review of Fred's Appliance Service


Pam




Review of Fred's Appliance Service

Very good. Nice,fast, early


Great Service!




Review of Fred's Appliance Service


Good service




Review of Fred's Appliance Service

Jeff was an excellent service technician.


did not do any service




Review of Fred's Appliance Service

said frig was not rated for use in a garage but it is rated for garage use


Response from Fred's Appliance Service:

Hello Alex, Thank you for submitting your review. While we never recommend keep any refrigerator in a garage, there are some that may be suitable for that environment. However, according to the owner's manual for your FFTR1821QW1 model, page 5 states, "For optimal performance, do not install the refrigerator where the temperature will drop below 55°F (13°C) or rise above 110°F (43°C). The compressor will not be able to maintain proper temperatures inside the refrigerator." Only a heated and air conditioned garage would be suitable for this unit. Thank you, The Fred's Team


Great service, technician was very friendly and informative!




Review of Fred's Appliance Service

Awesome service!


Great service!




Review of Fred's Appliance Service


We could not have been more satisfied with our technician Mac. He was extremely helpful and knowledgeable.




Review of Fred's Appliance Service


Jeff was (is) GREAT!!




Review of Fred's Appliance Service

My service person (Jeff) was not only professional and informative, but detailed, and a stickler for perfection as well (which I really appreciate) ... Those are hard qualities to find in an employee these days ... And I should know. I own a business where I employ people that interface with customers, and haven't had a lot of luck finding good, hard working folks that I feel comfortable representing me and my business. Jeff's a KEEPER!


Response from Fred's Appliance Service:

Carl, Thank you so much for sharing with us! We agree, Jeff is a fantastic employee and certainly an asset to our team. We are so happy to hear that you appreciate the service that Jeff and our team was able to provide in assisting with your appliance. Have a great rest of your week! The Fred's Team


Super Service




Review of Fred's Appliance Service

This is the second time we had your guy out to repair our appliances and he is GREAT!!!


Great service!!!




Review of Fred's Appliance Service


Ann




Review of Fred's Appliance Service

Very polite very nice fast servic very polite very nice fast service!


John




Review of Fred's Appliance Service

Great service


Great Service!




Review of Fred's Appliance Service

Corina was a true professional!! She did a great job! Thanks for the great service!


Professional service




Review of Fred's Appliance Service

MAC was very good at his job and very knowledgeable. He was pleasant to have around.


Great service




Review of Fred's Appliance Service

Jeff checked washer, ordered parts, last week. Came back today installed part and checked it out. Did a load of laundery worked good.


Char




Review of Fred's Appliance Service

On time, efficient, quite pleasant. Explained everything.


Dishwasher service




Review of Fred's Appliance Service


Review




Review of Fred's Appliance Service


Outstanding job




Review of Fred's Appliance Service

Did an outstanding job. On time professional technician who fixed all of our problems. The company let you know every step of the way what they were going to be doing. The calls to schedule service, to confirm service and to track the technician were top notch.


Response from Fred's Appliance Service:

Hello, Thank you for taking the time to submit your review. We are so happy to hear that your technician did an outstanding job! We do our best to keep our customers informed throughout the entire process; we're glad it was helpful to you! Have a great rest of your week! The Fred's Team


Excellent Service




Review of Fred's Appliance Service

The technicians were polite and know their job. Very efficient.


Ken. Owner of Fridgadaire Dryer




Review of Fred's Appliance Service

Great Service.


Great service; knowledgeable technician




Review of Fred's Appliance Service

Brian knew exactly what our problem was and clearly explained the cause and fix. Very courteous individual.


Laurie Sadler




Review of Fred's Appliance Service

Corrine was terrific. I would highly rate her professionalism, expertise and customer service. Have to say all of my experiences with Fred’s has been excellent! Keep up the great work you do!


Response from Fred's Appliance Service:

Hi Laurie, Thank you for sharing! We're so happy to hear that Corina was professional and helpful in repairing your unit! Have a great week! The Fred's Team


Dishwasher repair




Review of Fred's Appliance Service


good however my rigid is leaking and I need another service call




Review of Fred's Appliance Service


Response from Fred's Appliance Service:

Hi Sharon, Oh no! We would certainly like come out to help you out with that. I will be giving you a call shortly to get you all set up! Thank you, The Fred's Team


Honest




Review of Fred's Appliance Service

I would recommend Fred's to anyone.


Good experience repairing my Maytag




Review of Fred's Appliance Service

Brian arrived on time and was very pleasant and considerate. He went to work, replaced needed components, tested the machine and did more work and retested. Brian also stabilized the machine which was off balance. He answered my questions politely and left the area neat and clean. The machine sits on a new vinyl floor which I was concerned could be damaged when moving the machine as was necessary. The floor is fine as best I can see which I really appreciate.


Response from Fred's Appliance Service:

Hi Patricia, Thanks for sharing your experience with us! It is nice to hear that Brian was professional, educational, and considerate of the flooring in your home. We hope you are enjoying your unit being up and running again! Have a great week! The Fred's Team


Wonderful




Review of Fred's Appliance Service

I have a warranty however service Guy was very nice and pleasant and walked you through the process


The Best of the Best




Review of Fred's Appliance Service

Jeff was super and on time and very professional and I could tell the minute he walked in the door that he knew what he was talking about. Took care business and left. What I REALLY like about this company is the track system. You know how close he is and when he finishes with the customer ahead of you and just how busy he is.


Response from Fred's Appliance Service:

Hi Helen, Thanks for sharing! We are so happy to hear that Jeff was knowledgeable and confident. We implemented the tracking system because we know how difficult it can be to schedule and wanted to make it easier for our customers to plan around their service. We're happy to hear that you found it helpful! Have a great week! The Fred's Team


Excellent service, problem identified immediately




Review of Fred's Appliance Service


warrantee service




Review of Fred's Appliance Service

Great service... good fix on my JennAire Fridge


Ruth




Review of Fred's Appliance Service

Prompt, reliable service


Terrible service issue not resolved




Review of Fred's Appliance Service

Your service was a complete failure. Parts on a stove were replaced but the technician failed to bring a meter to check if gas was still leaking from stove. Technician was completely unfriendly. My wife and son still smell gas so gas was turned off again. Whirlpool recieved a report from tech saying issue was resolved. ITS NOT RESOLVED !!!!


Response from Fred's Appliance Service:

Hi James, Thank you for taking the time to submit your review. We are so sorry to hear that you are still having trouble. I just tried to give you a call to discuss, but I was unable to reach you and left a message. We would certainly like to come out to take another look and get this taken care of for you. Since your unit is still under the first year manufacturer warranty, you will just need to call Whirlpool to schedule the appointment at 1-800-253-1301. Additionally, our technicians do not have carbon monoxide detectors. If you would like this tested, you can request a detector from Whirlpool as well. Again, we are so sorry to hear about this issue. We have a make-it-right policy and we would certainly appreciate the opportunity to do that! Thank you, The Fred's Team


Great service. Cage when said they would and fast service




Review of Fred's Appliance Service

Would definitely use again


Shelley




Review of Fred's Appliance Service

Good service


Broken/faulty duck bill




Review of Fred's Appliance Service

Great service, price amazed me. I was thrilled that it didn't "break the bank".


Great, knowledgeable service




Review of Fred's Appliance Service

Brian was on time, friendly, knowledgeable and helpful. Excellent service.


Wirlpool Dryer Model WED7500VW




Review of Fred's Appliance Service

Work was completed. Service men were not familiar with machine before they arrived, my regular technician could not repair this appliance. Price for service Was WAY TO HIGH. Will only use you on Wirlpool proucts.


Response from Fred's Appliance Service:

Hi Thaddeus, Thank you for taking the time to submit your review. Our technicians are very well trained and we strive to keep them up-to-date as new appliances and models are continually introduced into the market. So, we are sorry to hear that you felt our technicians were unfamiliar with your machine. But, we are so happy to hear that even without being familiar with your model, that they were able to get your unit is up and running again! In regards to pricing, we frequently review our pricing to ensure that it is fair and aligns with the industry standards based on the service that we provide. I will certainly have the management team take your comments into consideration during the next pricing review. Have a great week! The Fred's Team


Great Service, friendly staff, will definately use again




Review of Fred's Appliance Service


Very professional




Review of Fred's Appliance Service

Always happy with this service technician. He is very knowledgeable and answers all of our questions.


Freezer




Review of Fred's Appliance Service

Great


Jennifer




Review of Fred's Appliance Service


Excellent job




Review of Fred's Appliance Service


Good service




Review of Fred's Appliance Service

Dan showed up on time, checked the problem, and made the repair quickly. He was pleasant and efficient.


Great job




Review of Fred's Appliance Service

Solved problem and did a good job


Technicians very knowledgeable and friendly.




Review of Fred's Appliance Service


Great Service




Review of Fred's Appliance Service

Able to diagnose the issue quickly. Part was unavailable and ordered for deliver Monday, June 18, 2018. Return visit is scheduled for Wednesday, June 20, 2018 to install part. Expect to have washer working after completion of work.


Response from Fred's Appliance Service:

Hi Joe, Thank you for taking the time to submit your review! We are sorry to hear that the part was not available at the time of the first service. However, we are happy to hear that we are scheduled to come back and get it installed for you. We hope after the complete repair you will be able to give us 5 stars! Thanks! The Fred's Team


Sarah




Review of Fred's Appliance Service

It was nice and quick.


Good service. Good guy




Review of Fred's Appliance Service

Good service. Good guy


Very Professional and respectfull




Review of Fred's Appliance Service


Corey was great!




Review of Fred's Appliance Service

Corey came to service a broken portable dishwasher and was excellent.


Wonderful and informative service!




Review of Fred's Appliance Service

After many visits by different repair compnaies over the past five years for my refrigerator, Corina was the first person to advise me to adjust the height of my shelves to keep the blower in the back working properly. In the past, they would tell me to keep items from getting too close in front...but never told me to adjust the top shelf to the height of a gallon of milk. Corina fixed all the other problems and even went beyond and showed me how to detach my ice maker (since I wasn’t using it) to give me more space in my freezer. Hire more Corinas!!


Response from Fred's Appliance Service:

Hi Jackie, Thank you so much for taking the time to share your experience with us. We train our technicians to really think outside of the box and work to find the root cause of issues. We are happy to hear that Corina was able to give you this unique advice! Enjoy your refrigerator! Have a great weekend! The Fred's Team


Best Service beginning to end




Review of Fred's Appliance Service

I had never heard of Fred's appliance repair and was very leary when my call was answered by a a centralized center. My fears were soon laid to rest by everyone's professionalism from the warranty call center, Fred's and finally the serviceperson Macauly. I would definitely recommend these folks for non warranty work as well, They were all accommodating,knowledgeable, clean and polite!!!..


Response from Fred's Appliance Service:

Hi Sarah, Thank you for submitting your review! Fred's Appliance may sound like a call center but we're still a small business at heart with only three Fred's representatives answering our phones. We've been utilizing technology more and more so it may seem like we're a large corporation but we're just doing out best to be as efficient as possible for customers! We are so happy to hear that you received excellent service from our company. While we hope your appliances don't give you trouble, know that we're here if you need us! 1-888-45-FREDS Have a great weekend, The Fred's Team


Microwave




Review of Fred's Appliance Service

Cost of repair exceeded replacement...so did not proceed


Response from Fred's Appliance Service:

Hi John, Thank you for taking the time to submit your review. We are sorry to hear that the cost of repair exceeded the cost of replacing the unit. Unfortunately, that can certainly happen in the appliance repair world. We wish you the best in your search for a new unit! Thanks! The Fred's Team


Great service! Your technicians know their stuff. They are very good at explaining what they are doing.Good work!!!




Review of Fred's Appliance Service

Pleasure to deal with.


good service




Review of Fred's Appliance Service


Good service




Review of Fred's Appliance Service


Mile Browne




Review of Fred's Appliance Service

Cory did a great job ... I'm happy with your service!


Professional & Prompt




Review of Fred's Appliance Service

The techs were professional & prompt. They did their job well.


Chris




Review of Fred's Appliance Service

It was disappointing that even though you knew what was wrong with our washer from the error codes reported on our call for service the technician did not bring out the parts to fix the washer on his first visit. Which took a week from the day we called. Then we had to wait another week to have him come back and install the parts. We have 2 sons and a lot of laundry so that is why we bought a Maytag that was supposed to be the best but didn't make it through the first year


Response from Fred's Appliance Service:

Hi Chris, Thank you for taking the time to submit your review. We carry a large inventory of truck stock on our vehicles that includes the most commonly used parts. Additionally, we have a team that works to pre-identify parts that can be ordered ahead of time for all repairs. We certainly do our best to save all of us time by repairing the unit on the first trip out if at all possible. Unfortunately, in your situation we could not be 100% certain on the parts that were needed for a total repair. We apologize for your lengthy wait time; we are currently in the midst of our busy summer season. Again, we apologize for the wait time, but we are happy to hear that the unit is up and running again! Should you have any issues, feel free to call us at 1-888-45-FREDS. Have a great weekend! The Fred's Team


Great Service!




Review of Fred's Appliance Service

Corina was very nice and very knowledgeable about both our refrigerator and washer. She was also very nice and easy to talk to.


Refrigerator




Review of Fred's Appliance Service


A very nice gentleman with awesome




Review of Fred's Appliance Service


Great




Review of Fred's Appliance Service


Great




Review of Fred's Appliance Service


Great service




Review of Fred's Appliance Service


Great Service




Review of Fred's Appliance Service


Excellent service




Review of Fred's Appliance Service

Very pleased with everything. Brian was on time & diagnosed the problem quickly. He was very helpful & I would definitely recommend him & your company to my friends & family.


Jim




Review of Fred's Appliance Service

Excellent service good tech


return visit




Review of Fred's Appliance Service

Art came back and reassured me that nothing was wrong with my freezer and put me at ease.


Top flight




Review of Fred's Appliance Service

Corina was right on time and fixed our oven. She took the time to explain what was being done in a very professional manner. PS, the needed parts were received last week , in plenty of time for today's visit.


Nice young service man.




Review of Fred's Appliance Service


Got the job done




Review of Fred's Appliance Service


Ette




Review of Fred's Appliance Service

I was dismayed by how long it took to actually get the repair done overall. We had two diagnoses and waited almost a week for part 1 only to be told that thenfirst diagnosis was wrong, althoug itmdidmseem to make sense. The second diabnosis meant we had another wait for a part, 2 days, but a six day wait for the installation. In addition, the supplier for the parts used fedex and the first part arrived with one end of the box totally open! I realize Fred’s repair is not a franchise for any brand of appliance but having to wait two,weeks for parts and service schedule to gel was really a proble, for a refrigerator/freezer repair in June! Both repairmen were exremely polite and diligent in their work, however. They seemed knowledgeable, also.


Response from Fred's Appliance Service:

Hi Harriette, Thank you for taking the time to submit your review. We apologize that you had to wait for both parts and scheduling. We deliver parts directly to our customers to ensure the quickest deliver possible. For scheduling, we are in the midst of our busy season this summer, but we do our best to get out as soon as possible for all of our customers. We are happy to hear that our technicians were polite and knowledgeable! Thank you, The Fred's Team


Great service




Review of Fred's Appliance Service


Was able to identify problem quickly and accurately




Review of Fred's Appliance Service

This was a warranty repair, so I can't speak on price. The technology was good and informing when the technician would arrive was pretty accurate.


Looks like you have a great technician




Review of Fred's Appliance Service


the repairman gave me great service and helpful hints




Review of Fred's Appliance Service


Corina




Review of Fred's Appliance Service

She (Corina)was very thorough! She explained things in great detail! She very approachable and work friendly! Great job!


Excellent service




Review of Fred's Appliance Service

Brian Mullins is very professional and knowledgeable. He answered all of my questions about my appliance before he left (Appliance was under warranty protection plan.)


Gnm




Review of Fred's Appliance Service

On time,personable repair man. Capable and efficient and honest. I am Very pleased as usual


very good




Review of Fred's Appliance Service


Will to resolve the issue.




Review of Fred's Appliance Service


Linda




Review of Fred's Appliance Service

My service man was knowledgable and friendly. Absolutely pleased with this company.


Great servicr




Review of Fred's Appliance Service

I was please with the prompt service I received and the technician was both helpful and courteous thank you


Fridge repair




Review of Fred's Appliance Service

Corina was friendly, professional & extremely knowledgeable! I would refer Freds Appliance Repair & Corina to any & everyone for appliance repair! Thanks for the excellent work!


Response from Fred's Appliance Service:

Hi Eric, Thank you for taking the time to share your experience with us. We are so happy to hear that you had such a great experience. Corina is certainly an asset to our team and we are happy to have her on board. We hope everything is smooth sailing from here, but if you have any issues with your appliances, don't hesitate to call us at 1-888-45-FREDS. Thanks! The Fred's Team


Chad




Review of Fred's Appliance Service


Fridge issues




Review of Fred's Appliance Service


Very well organaized company.




Review of Fred's Appliance Service

We were disappointed that the first tech misdiagnosed the problem, which added, I believe, another four days without the refrigerator. That being said, Chad was very good and put in the correct part.


Response from Fred's Appliance Service:

Hi Thomas, Thank you for taking the time to submit your review. Unfortunately, sometimes once one part is replaced the unit can reveal another issue with a separate component. We apologize for the delay! However, happy to hear that your unit is up and working with Chad's help! Thank you, The Fred's Team


Great customer service




Review of Fred's Appliance Service


Great service Stress Free




Review of Fred's Appliance Service

The technician was pleasant and professional ! Thank You !


Pleasantly surprised!




Review of Fred's Appliance Service

Knowledgeable & efficient!


Grear Service




Review of Fred's Appliance Service

Great Service


2nd service




Review of Fred's Appliance Service


Don




Review of Fred's Appliance Service

Fred's technicians are the best


Knowledgeable and Helpful Tech Brian




Review of Fred's Appliance Service


Efficient




Review of Fred's Appliance Service

Hopefully knew what he was doing


Carol




Review of Fred's Appliance Service

Excellent service and dependable


Highly recommend!




Review of Fred's Appliance Service

Love Fred’s automated system so you aren’t waiting around! Technicians have all been great!


Great Service and Customer Service of the Tech




Review of Fred's Appliance Service

The tech explained in detail of the expective service and set the proper expectations of the time it will take to complete the visit.


Pleasant Experience




Review of Fred's Appliance Service

The technician was on time and the service was outstanding. Very professional, but extremely polite


Excellent Service




Review of Fred's Appliance Service

Corina immediately diagnosed the cause of our refrigerator freezer's leaking, demonstrating preparation ahead of the visit by understanding the history of our refrigerator's manufacturer's model. She then quickly repaired the unit and cleaned up as she worked. Corina's friendliness and professionalism were quite apparent. Fred's Appliance must be proud to have such an excellent employee! We also like your method of notifying each customer of the progress of their service person.


Response from Fred's Appliance Service:

Hi Carol, Thank you so much for taking the time to submit your review! Your comment fully encompasses what we strive to execute with all of our customers. Corina is a fantastic person, and we are grateful to have her on our team. We are happy to hear that you were so pleased and that your refrigerator is back up and running again! Have a great rest of your week! The Fred's Team


Knowledgeable, Great Service




Review of Fred's Appliance Service

Corina was our technician, she was very personable and knowledgeable about the issue regarding our refrigerator. She made recommendations and offered solutions. The parts were ordered and repair completed within 3 days of the initial evaluation. We couldn't have asked for better service.


Response from Fred's Appliance Service:

Tina, Thanks for taking the time to submit your feedback! We are happy to hear that your refrigerator is back up and running again; enjoy it!! Have a great week! The Fred's Team


She was very profesional. She advised when we hear the thumping to tape the sound on our i phone.




Review of Fred's Appliance Service


Fanastic Experience




Review of Fred's Appliance Service

Apparently my mom fell right as the repairman appeared at the door. She scooted to the landing to stand up, since she has bad knees and couldn’t stand on her own. He was so good to her and wanted to make sure she didn’t need to go to the hospital or did a family member need to be called. My mother doesn’t compliment people often but she talked none stop what a nice man he was and concerning.


Response from Fred's Appliance Service:

Beverly, Thank you for taking the time to submit your feedback! We are so sorry to hear that your mother fell; we truly hope she is doing well. All of our technicians are great people with big hearts and I think this story proves that! Again, we are wishing your mother the best and a speedy recovery if needed! Have a great week! The Fred's Team


Excellent service




Review of Fred's Appliance Service

Very Professional and Kind would recommend to everyone


Great service!




Review of Fred's Appliance Service

We had an excellent experience with Corina handling our washer repair. She was professional, courteous, prompt, and very nice!


Response from Fred's Appliance Service:

Peggy, Thanks for sharing! We are so happy that Corina was able to take care of your washer while providing excellent service! We hope you enjoy the rest of your week! The Fred's Team


Great Service




Review of Fred's Appliance Service


great service




Review of Fred's Appliance Service

brian was timely, friendly, quick to diagnose and repair. i will use freds repair again


Great Service Very Friendly People




Review of Fred's Appliance Service


Mary




Review of Fred's Appliance Service

The technician was very polite, but said he could not work on the dryer because it was not heating up and that was a vent problem- so he could not fix it. Would have been nice to know prior to setting an appointment


Response from Fred's Appliance Service:

Hi Mary, Thank you for sharing you feedback. Unfortunately, we do not repair venting issues so I apologize we were not able to assist further. There are lots of things that can prevent a dryer from heating so it's nearly impossible to give advice over the phone prior to a house visit. After you have your venting cleared, if you have any issues at all do not hesitate to give us a call to check it out again and we will get you all taken care of! Have a great week! The Fred's Team


Excellent service,




Review of Fred's Appliance Service

Excellent service, prompt, great notifications, all around goo9d company. First time using them and everything was fine.


Response from Fred's Appliance Service:

Marcia, That is all so great to hear! Thanks for sharing! Have a great week, The Fred's Team


Great servoce




Review of Fred's Appliance Service

Service was on point and professional


Diane




Review of Fred's Appliance Service

Both gentlemen were very friendly and new there jobs very well. I would request them again if I had any appliance problems.


great servoce




Review of Fred's Appliance Service


Professional Service




Review of Fred's Appliance Service

Dan was very professional and quickly identified the problem. Through no fault of his own he was unable to perform the repair because he didn't have the needed part to complete it.


Response from Fred's Appliance Service:

Hi Bert, Thanks for submitting your review! Is your unit still not working? If so, we would like to send a technician back out to take another look! Give us a call at 1-800-45-FREDS. Thanks! The Fred's Team


Deb S.




Review of Fred's Appliance Service

Corina did a great job.


Service was good




Review of Fred's Appliance Service

Corey was on time.He put silicone around the freezer door frame.There wasen't that much to do.When I called for service,I had to wait a week before a service guy was available.By that time the freezer was alright.


Response from Fred's Appliance Service:

Hi Al, Thank you for taking the time to submit your feedback! We are happy to hear that Corey got your unit up and running again! We apologize for the delay in getting a technician out to your home. We are in the midst of our busy season this summer but still doing our best to service our customers in a timely manner. Have a great week! The Fred's Team


Awful customer service




Review of Fred's Appliance Service

Your company has a contract with whirlpool. Twice I was called to be told they can not come out to service my dishwasher. Due not having all the info. You should of contacted whirlpool. That's who you are contracted with. Then was told whirlpool didn't due their job. Wow, this is a company you work with. Maybe you should of done your job and contacting whirlpool. Instead you call me twice to upset me, thinking my dishwasher wouldn't be fixed. All you had to do is contact whirlpool ask the to get all the info. But no I'm contacted. Poor buisness practice on your half. I definitely told whirlpool how you said bad things about them and how bad your customer service is. I will day this your service guys were wonderful. Both respectful and courteous they did a great job on my dishwasher. They are a great asset to your company. In the future I work on better practices with customers on your customer service


Response from Fred's Appliance Service:

Hi Melissa, Thank you for taking the time to submit your review. While we do work with Whirlpool, we are unable to call Whirlpool on a customer's behalf. We apologize for any inconvenience this caused you. We are happy to hear that the technicians were helpful in getting your dishwasher back up and running again! Thank you again for your feedback! Have a great week! The Fred's Team


Excellent service technician




Review of Fred's Appliance Service

Dan is professional, knowledgeable, friendly, polite. I have always been most satisfied with Fred's services and technicians. It is an efficient, well-run professional business.


Washing machine




Review of Fred's Appliance Service

The technicians came in quickly and explained what the issue was and how to help resolve it and we’re out in about 10 or 15 minutes. Very efficient and helpful.


Great service!




Review of Fred's Appliance Service


Great service




Review of Fred's Appliance Service


Great Service and very professional!




Review of Fred's Appliance Service

Fred’s Applianes provided excellent service. The technician was on time, professional, knowledgeable and polite. Great service!


Response from Fred's Appliance Service:

Judy, Thank you for taking the time to submit your review. We are happy to hear that your technician was professional and helpful in getting your unit back up and running. We hope you are enjoying your unit again! Have a great week! The Fred's Team


GREAT SERVICE




Review of Fred's Appliance Service

Exceptional all around service


Great service!




Review of Fred's Appliance Service

She was a very good repair person. Would use her again and recommend her to others.


arrived on time and now it works yea!!!




Review of Fred's Appliance Service

these new washing machines confuse me. The first one I had i called for a tech 3 times before the lst year. It had to do with programming??? They let me return it and pick a new one. Now this one was not a year old and it woudn't spin and drain. (I went to laundromat). After the tech finished testing and punching in numbers he said it was okay. I asked what happened and he said he didn't know. I was happy it was working but Im curious if this is going to keep happening. My husband and I had a Maytag washer and then bought the dryer, I don"t remember ever having to call for a repairman?? After the tech left I proceeded to wash some towels that were waiting. Everything worked great. I went in to get it out and the lock was still on. ?? I hate to try to figure it out myself for fear I will press something and it won't work again. I called the warranty again. A very nice lady said to unplug for a while (I had done that the first time) and if it does't work call back. When I plugged it back in the lock was still on.? So I did not want to wait another week & got my book out. Under troubeshooting it said if the lock is on Press the Start button. There is no button that says "start" but I assumed it was the left side button that you press to start!!! It worked, the lock went off. WOW You probably think I am crazy but these things are so technical that we can no longer tinker our way thru. I just wish I knew why it stopped spinning and draining? I tried 3 different times. The colored clothes cycle, then the Drain & Spin. Still soaked, And last the Quick Wash to give them a refresh after sitting around for 2 days. It was still soaked so I went to the laundromat. I just don't want to do something that I will jam up the programming. I had 2 techs out in 2 weeks and the first one said it doesnt spin and drain. I said I know. But he said he couldnt work on it because I didn't have it a year so he told me to call back and have them find someone that could work on it. Thats how I got you! I am glad you are there and just wanted you to know my whole experience.


Response from Fred's Appliance Service:

Hi Alyce, Wow! What an experience you have had! We are so sorry to hear about all of this. However, we are happy to hear that Whirlpool directed you to us and that our technician, Brian, was able to get this unit back up and running again. We hope this story ends here for you, but should you experience any troubles at all, do not hesitate to call us at 1-888-45-FREDS. We hope you have a great laundromat-free week! The Fred's Team


Terrific service...




Review of Fred's Appliance Service

Technian was professional and very helpful.


great service... nice guys




Review of Fred's Appliance Service


Erica




Review of Fred's Appliance Service

I honestly think Fred’s appliance was extremely professional! The woman who came out was VERY SWEET AND KNEW WHAT SHE WAS DOING!!!!! I highly recommend this company!!!!!


Response from Fred's Appliance Service:

Lawrence, Thank you for taking the time to share your experience with us. We are happy to hear that Corina provided such great service! Have a great week! The Fred's Team


Great service




Review of Fred's Appliance Service

On time.


AWESOME SERVICE




Review of Fred's Appliance Service

EASY TO TRACK WHEN SERVICE WILL BE PERFORMED


Maytag washer repair




Review of Fred's Appliance Service

prompt and courteous


Dorothy




Review of Fred's Appliance Service


Great service




Review of Fred's Appliance Service


Great service, very helpful.




Review of Fred's Appliance Service


Service Has Been Good.....people on Service Desk have been great to deal with and were sympathetic to my frustration on need for multiple calls




Review of Fred's Appliance Service

Service has been good; however, it took 6 service calls to resolve issues. Initial issue was Icemaker Cooling Unit not working which was replaced on 2nd call and then next 4 service calls for Ice Crusher/Dispenser not working and on the last call the Motor was replaced. I think water got into motor from initial issue and then Crusher/Dispenser Motor become an intermittent issue as water was probably freezing/seizing up the motor sometimes...finally had to take videos over a week to highlight interment issue and out of 6 days it only worked one day on Thursday from Sunday thru Friday....so far so good, everything seems to be working great now. Thank god I had Extended Warranty on this Kitchen Aid Refrigerator or I would not be really happy with K.A. or Fred's, Technicians and Desk personnel were very easy to work with and would still recommend even with 6 service calls it took to finally fix issue.... Dale Willams Amherst, Ohio


Response from Fred's Appliance Service:

Hi Dale, Thank you for taking the time to submit your feedback; we truly appreciate it! We do our best to repair appliances in as few trips as possible. However, sometimes appliances can be tricky and additional trips to the home may be necessary. We are happy to hear that your unit is back up and running and that you appreciated the service provided by our technicians and office personnel! Have a great week! The Fred's Team


Ice Maker




Review of Fred's Appliance Service

Cory was very professional and thorough


Great service!




Review of Fred's Appliance Service

Good courtesy calls, on time, friendly staff!


Great Service




Review of Fred's Appliance Service


Kay




Review of Fred's Appliance Service


Iace maker repair




Review of Fred's Appliance Service

Excellent service. Technician Robert was knowledgeable professional and efficient in the repair. This is the second time I have used their repair services and pleased both times.


Excellent




Review of Fred's Appliance Service


Broken Whirpool Washer




Review of Fred's Appliance Service

Put new parts in quickly and got machine up and running.


Great Service




Review of Fred's Appliance Service

Corina was very knowledgeable and answered all my questions promptly and contacted the help desk through warranty to see if there was anything else she could do to maybe see what the problem could have been. Great personality.


Response from Fred's Appliance Service:

Hi David, Thank you for sharing your experience. We are happy to hear that Corina was helpful in repairing your unit and answering questions! Enjoy your weekend! The Fred's Team


Satisfied Customer




Review of Fred's Appliance Service

They had to come out 3 times due to the manufacturer sending wrong or damaged parts. They did a fantastic job.


Response from Fred's Appliance Service:

Hi Tressa, Thank you for sharing your feedback! We are sorry to hear about the struggles with getting the correct parts, but we are happy to hear that your unit it back up and running. Feel free to call us if you experience any troubles! Have a great weekend, The Fred's Team


great service




Review of Fred's Appliance Service


Excellent service




Review of Fred's Appliance Service


Dennis




Review of Fred's Appliance Service


Great Service




Review of Fred's Appliance Service

The staff is very helpful and nice on the phone; the techs that come out are friendly and very informative! Thank you


John




Review of Fred's Appliance Service

It was proffesional and the teck lady was knowledgeable


Very professional




Review of Fred's Appliance Service

Great service. Very informative in explaining the resolution.


Maytag Dryer 1 week old




Review of Fred's Appliance Service


Great Service.




Review of Fred's Appliance Service

Our problem was fixed very quickly and efficiently.


Response from Fred's Appliance Service:

Hi Helen-Louise, Thank you for submitting your feedback. Since you rated us less than 5 stars, I just wanted to check in to make sure that your repair was completed to your satisfaction. Please know that we have a "make it right" policy and if you are not satisfied for any reason then we would like the opportunity to fix that. Additionally, if you are having any troubles with your appliance, please let us know so we can send a technician out to take another look. Thanks! The Fred's Team UPDATE: thanks for calling in! We are sorry that the survey system put 2 instead of your intended 5 stars. We will certainly look into that. We are happy to hear that you are fully satisfied!


Great great service




Review of Fred's Appliance Service


Fridge




Review of Fred's Appliance Service


Mr




Review of Fred's Appliance Service

Very nice guys!


Let’s Get ‘Er Done




Review of Fred's Appliance Service

Great experiences with this company I would give them an A+++ for all round customer service and helpfulness of repair person


Super Repairmen




Review of Fred's Appliance Service

Great repairmen, professional, knowledgeable and capable.


Wonderful service! Very thorough!




Review of Fred's Appliance Service

Wonderful service! Very thorough!!!


David R.

David R.

DISHWASHER MAYTAG MDB8989SHZ0 "Replaced parts. Tested in diagnostics, good. Also ran rinse cycle all the way through. Good. Let customer know, for runs times, you have to look in the owners manual to get a better idea of how long cycles run. On page 4/5 in owners manual, they give you estimated times with and w/o options. Unit test good. Op test ok"

Near Timber Trail, Brecksville, OH 44141
David R.

David R.

REFRIGERATOR WHIRLPOOL WRT106TFDW01 "Maintenance took fridge out of tenants home. Cleaned. Had unit running or bout a week, no smell. Checked back of unit. Checked in both FF and FZ, unit is good. Most likely spoiled items in tenants fridge when smelling odor. Unit is good. Op test ok"

Near Deer Creek Dr, North Royalton, OH 44133
Jason N.

Jason N.

REFRIGERATOR GE GTH18GBDHRWW "Installed evap fan motor. No abnormal noise present, op test good."

Near Hollywood Ave, Maple Heights, OH 44137
Gabriel P.

Gabriel P.

FREEZER FRIGIDAIRE LFFH17F3QWA "Unit has bad temperature control gave estimate customer will install no need to schedule he paid parts an service ; ordrng 1 5304513033 (TEMP CONTROL), used 1 SHIPPING (shipping and handling) from stock"

Near Hickory Branch Trail, Strongsville, OH 44149
Dan H.

Dan H.

WASHER MAYTAG MVW6230HW0 "Customer complaint that unit is rinsing with hot water and some code popped up, ran diagnostics found f0e4(spin limited by water temperature ) f0e9(ob pause), and f0e5(off balance) error codes, found hot and cold water lines reversed, corrected, unit is operating as designed"

Near Linwood Ave, Cleveland, OH 44103
Joe O.

Joe O.

DISHWASHER WHIRLPOOL WDT730PAHZ0 "Cc: not washing, not breaking down soapFound water turned off to unit. Turned water on. Ran test cycle. Op test ok"

Near N Meadow Dr, Painesville, OH 44077
Corina B.

Corina B.

WASHER WHIRLPOOL MVWC415EW1 "CC that the unit would not turn on, ran diag F7E5 SHIFTER FAULT, found the gearcase bearings are worn. Will need a gearcase; ordrng 1 W11454372 (Gearcase)"

Near Clarence Ave, Lakewood, OH 44107
Joe O.

Joe O.

RANGE KITCHENAID KSGG700ESS1 Installed control and ui. Ran test bake. Op test ok

Near Highland Dr, Willoughby, OH 44094
David R.

David R.

WASHER WHIRLPOOL WFW9200SQA12 "Replaced bellow. Tested. Leaking from cold water hose, corrected. No leaks. Op test ok"

Near Walnut Dr, Strongsville, OH 44149
Gabriel P.

Gabriel P.

RANGE WHIRLPOOL WOS51EC0AS02 Replace parts opt test ok

Near Gosford Dr, Avon, OH 44011
Joe O.

Joe O.

REFRIGERATOR MAYTAG MBF1958FEB00 "Cc: ice build up, leakingFound drain tube is clogged. Needs drain cleared. Cleared drain, and drain tube. Op test ok"

Near Stephen Ave, Euclid, OH 44123
Corey L.

Corey L.

REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Installed parts listed, op test good, advised customer to monitor"

Near Elm Dr, Avon, OH 44011
Joe O.

Joe O.

OTR MICROWAVE WHIRLPOOL WMH31017AS4 Cc: turntable still moving after door openTested unit. Unit functioning as designed. Could not duplicate issue. Op test ok

Near E 108th St, Cleveland, OH 44108
Dan H.

Dan H.

ICEMAKER KITCHENAID KUIX335HWH00 "Customer complaint that unit is not making ice, found clean ice maker light on, advised customer to run clean cycle, unit is operating as designed"

Near E 9th St, Cleveland, OH 44114
Dan H.

Dan H.

WASHER WHIRLPOOL WTW5000DW3 "Customer complaint that the unit will start adding water and then it stops. Confirmed. Found lid lock not locking . Replace lid lock from truck stuck. Started a normal cycle. Op test good HV; used 1 W11307244 (Lid lock), and 1 W11307244 (DOOR LOCK) from stock"

Near Springcrest Dr, Brooklyn, OH 44144
Jeff M.

Jeff M.

REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Installed new part unit tested good

Near Salt Lick Ct, Mentor, OH 44060
Jeff M.

Jeff M.

RANGE KITCHENAID KGRS087SSS01 Installed new part unit tested good ; used 1 SHIPPING (shipping and handling) from stock

Near Lakewick Ln, Willowick, OH 44095
Joe O.

Joe O.

REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Installed ice maker. Cycled ice maker. Op test ok

Near Blanche Ave, Cleveland Heights, OH 44118
Gabriel P.

Gabriel P.

REFRIGERATOR KITCHENAID KRMF706ESS01 when running test 46 dispenser fill test water start coming out but when out of diagnostics it don’t work call whirlpool tech line spoke to Andy he said replace user interface cause is not doing it on normal operation only on diagnostics gave estimate customer will call whirlpool for coverage on parts if we get any authorization number for coverage pls add other parts that involve with this issue incase user interface won’t work thank you

Near Glenside Ln, Olmsted Township, OH 44138
David R.

David R.

DRYER MAYTAG LDG8824AAM "Cc not heating properly. Found ignitor chipped and broken. Checked valves, gas valves also out of range. Checked fuses, good. Will need valves and ignitor. Ordering both.; ordrng 1 279834 (2 coil gas valve set) and 1 4391996 (ignitor flat wp), used 1 SHIPPING (shipping and handling) from stock"

Near N Windsor Ct, Westlake, OH 44145
Jeff M.

Jeff M.

OTR MICROWAVE WHIRLPOOL WMH53521HZ3 When the contractors install the microwave they never flipped the fan to vent outside. I uninstall the microwave installed the fan the correct way unit tested good

Near Corning Ave, Mentor, OH 44060
David R.

David R.

WASHER MAYTAG MVW7232HW0 Replaced parts. Tested and hinge is a little bit further away but the hinge lines up with the lid and falls into place. Nothing else can be adjusted. Unit test good. Op test ok

Near Fullers Ln, Strongsville, OH 44149
Jason N.

Jason N.

REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Installed freezer door slides. Op test goos.

Near S Woodland Rd, Shaker Heights, OH 44120
Corina B.

Corina B.

REFRIGERATOR WHIRLPOOL KRFF302ESS01 20 vacuum 75 psi equalizer at 35 psi nitrogen 140 psi with soap no bubbles. Called t/l Joel unit is non repairable.

Near Arthur Ave, Lakewood, OH 44107
Brian M.

Brian M.

REFRIGERATOR JENN-AIR JFC2290VTB5 Cleared ice in freezer steamed out drain pan Replaced drain tube OP Test Ok

Near Frances Dr, Kent, OH 44240
Jason N.

Jason N.

REFRIGERATOR MAYTAG MSD2572VEB01 "Cc unit intermittent cooling.Customer states unit will intermittently stop cooling, they have to “mess with the unit” to get it to turn back on and start cooling. Found service pointer W10403998 for intermittent cooling caused by ADC board. Found that turning the thermostat off and back on may or may not turn compressor back on. Unit needs ADC board. ; ordrng 1 WPW10366605 (cntrl-elec19668), used 1 SHIPPING (shipping and handling) from stock"

Near Valley Vista Dr, Eastlake, OH 44095
Jason N.

Jason N.

RANGE WHIRLPOOL AGR5330BAB "Cc unit bake or broil not workingRan bake test to 350, ignitor only drawing 2.5a. Ignitor is weak, needs replaced. Replaced ignitor using truck stock part. Ran bake test to 350 degrees. Op test good.; used 1 12400035 (IGNITER) from stock"

Near Derbyshire Rd, Cleveland Heights, OH 44106
Brian M.

Brian M.

RANGE WHIRLPOOL WFE320M0JS Spoke to whirlpool Was advised to have them contact there sales rep To much damage for repair

Near Nicholas Way, Kent, OH 44240
Corina B.

Corina B.

WASHER WHIRLPOOL NFW5800HW2 "Cust showed pop, sent pic. CC that there is a fault code F6e3. Ran diag f6e3 cleared code came back. Will need a main control and ui. Cust had shipping bolts in the top of the unit. Basket does not spin freely. Talked to BJ and he said it could be the rotor and stator causing the friction. ; ordrng 1 W11325578 (Ui) and 1 W11322878 (Control)"

Near Forest Dr, Eastlake, OH 44095
Corey L.

Corey L.

RANGE WHIRLPOOL WFE550S0HZ1 "Customer complaint door sagging, confirmed, found left active hinge failed, replaced with part sent, op test good"

Near Cedarwood Dr, Westlake, OH 44145
David R.

David R.

WASHER WHIRLPOOL WTW7300DW0 Replaced parts. Old washplate splines were stripped . Tested. Goo.d op test ok

Near W Sprague Rd, Cleveland, OH 44130
David R.

David R.

DISHWASHER WHIRLPOOL WDF520PADM9 "Gasket not needed. Unit needed to be leveled up in the front. Leveled up more. Ran 1 hour wash. Ran unit and Watched. One drop of water in center on floor. Keep running, no other water formed. Watched for 25/30 mins. Op test ok. Feet leveled in front, customer leveled feet out in back before we came out. Let customer know might need to adjust back feet down. Customer said in order to take unit out will have to unhook electrical. As of now from raising the front feet everything is checking good, no water running onto floor. Gaskets and seals test good. Op test ok."

Near Barrington Blvd, Parma Heights, OH 44130
Jason N.

Jason N.

REFRIGERATOR FRIGIDAIRE FFHS2622MWNA "Cc unit not making ice and leaksCustomer states ice maker was intermittent working lately, then water started leaking from ice maker into freezer, they had to shut the water source off. Turned water back on, tried to manually cycle ice maker, ice maker will start and stop when cycling. Unit needs ice maker. ; ordrng 1 241798231 (ICE MAKER11365), used 1 SHIPPING (shipping and handling) from stock"

Near Brandt Rd, Geneva, OH 44041
Corina B.

Corina B.

WASHER MAYTAG MHWE251YG00 Replaced the latch. Ran the cc on the other side mobile. Optest ok; used 1 Shipping from stock

Near Arundel Rd, Rocky River, OH 44116
Jason N.

Jason N.

REFRIGERATOR WHIRLPOOL WRS315SDHZ04 "Cc unit frost up in freezerFound frost buildup in one spot in freezer section about halfway up, 5 inches in on side wall of cabinet and on door. Gaskets check good, no gaps in center mullion lining or cabinet lining. Called wp techline, Sterling, video chat via techline, looking at the frost in the freezer, more likely there may a void in the door insulation then in the cabinet insulation. Replace freezer door. Advised customer 6-8 weeks for a door to arrive, customer will call office when door is received. ; ordrng 1 LW11255360 (DOOR)"

Near Diane Dr, Ashtabula, OH 44004
Dan H.

Dan H.

REFRIGERATOR HOTPOINT HPS18BTHJRWW "Installed new evaporator fan motor, op test good"

Near Shakespeare Dr, Berea, OH 44017
Corey L.

Corey L.

REFRIGERATOR KITCHENAID KSSC48QVS02 "Customer complaint something fell from where ice dispenser and now flap not shut freezing ice in bin, confirmed found piece connecting ice door and motor, unit needs motor and bracket asm; ordrng 1 WPW10546285 (motor), used 1 SHIPPING (shipping and handling) from stock"

Near Falling Water Rd, Strongsville, OH 44136
Brian M.

Brian M.

WASHER MAYTAG MVWX655DW1 Cc lid lock broken Replaced using truck stock OP Test Ok ; used 1 W11307244 (Latch) from stock

Near Richmond Rd, Solon, OH 44139
David R.

David R.

WASHER MAYTAG MVW6230HW0 "Replaced strike. Tested. Ran diagnostics test, good. Op tested ok"

Near Fallingrock Way, Berea, OH 44017
Gabriel P.

Gabriel P.

REFRIGERATOR WHIRLPOOL WRF757SDHV00 "Replace part,opt test ok"

Near Elva Ln, North Ridgeville, OH 44039
David R.

David R.

REFRIGERATOR WHIRLPOOL WRS588FIHV00 "Replaced diffuser. Therm checks good per diagnostics. Changed defrost to standard 8 hour timer. Put temps to 40* FF and 2* FZ, customer to monitor. Op test ok."

Near Southbridge Cir, Westlake, OH 44145
Dan H.

Dan H.

REFRIGERATOR FRIGIDAIRE FFSS2614QS4A "Customer complaint that unit is not cooling, fresh food section temperature at 56 degrees, freezer section temperature at 1 degrees, found air damper not opening, also found ev drain tube clogged, unit needs new air damper and evaporator drain tube cleared; ordrng 1 242303001 (Damper), used 1 SHIPPING (shipping and handling) from stock"

Near Clifton Blvd, Lakewood, OH 44107
Jeff M.

Jeff M.

WASHER WHIRLPOOL WTW4880AW1 "The drain pump is not working I put the unit in diagnostics turn the drain pump on the control board is sending 120 V AC needs a new drain pump. EST only ; ordrng 1 WPW10276397 (drain pump assy), used 1 SHIPPING (shipping and handling) from stock"

Near Roosevelt Dr, Geneva, OH 44041
Jason N.

Jason N.

REFRIGERATOR WHIRLPOOL WRF560SEYM05 "Cc unit ice maker arm broke offConfirmed bail arm broke off from ice maker cup. Unit needs ice maker. Replaced using truck stock. Ran manual harvest test, op test good.; used 1 4317943 (ICEMAKER) from stock"

Near Traymore Rd, University Heights, OH 44118
Dan H.

Dan H.

REFRIGERATOR KITCHENAID KRMF706EBS00 "Installed new led module, op test good"

Near Sperrys Forge Ct, Westlake, OH 44145
Jason N.

Jason N.

WASHER WHIRLPOOL MVWB855DC3 "Cc unit not powering on, getting error codesAble to run diagnostics, found code f6e2 for UI cannot hear ACU. Unit needs console and main control board. Customer not repairing, estimate only."

Near Carriage Ln, Willoughby, OH 44094
Corina B.

Corina B.

WASHER MAYTAG MVWB835DW4 CC that the clothes are still wet on delicates and its hard to start the washer. Found the delicate with no spin. Turned the spin cycle on. Advised cust the start button has to read your finger and gently press the button. Optest ok.

Near W 227th St, Fairview Park, OH 44126
Corina B.

Corina B.

REFRIGERATOR KITCHENAID KRSC703HPS00 "Replaced the control, thermistor and fan. Optest ok"

Near Greenview Ct, Avon, OH 44011
Corina B.

Corina B.

WASHER MAYTAG MVWC465HW2 CC that the unit will not start. Ran diag no codes. Ran a calibration. Started a rinse and spin with towels. Optest ok.

Near Franklyn Blvd, Brook Park, OH 44142
Brian M.

Brian M.

WASHER WHIRLPOOL WTW8040DW4 Installed lid OP Test Ok

Near Westview Rd, Bedford, OH 44146
Brian M.

Brian M.

WASHER WHIRLPOOL WTW7300DW0 "Installed gearcase , rotor stator and clutch Ran auto test and calibration OP Test Ok"

Near McCann St, Warrensville Heights, OH 44128
Corey L.

Corey L.

REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Customer complaint frz and ff ceiling lights out, confirmed, found frz led module failed, replaced with part sent, op test good"

Near Duke Ct, Broadview Heights, OH 44147
Brian M.

Brian M.

DRYER WHIRLPOOL WED4815EW Cc of noise Found rear pulleys worn Replaced pulley and idler OP Test Ok

Near Nauvoo Rd, Middlefield, OH 44062
Dan H.

Dan H.

REFRIGERATOR WHIRLPOOL WRS325SDHZ04 "installed new evaporator, brought system into a 28 vacuum, watched 15 minutes, no change on gauges, recharged unit with 5.5oz of r134a, good frost pattern, op test good, advised customer to wait 24 hours before restocking refrigerator"

Near Madison Ave, Lakewood, OH 44107
Joe O.

Joe O.

DISHWASHER KITCHENAID KDFM404KPS0 "Cc: clean light flashing, not running a cycleFound overflow under unit had excessive water in it. Found suds in unit. Advised customer of running hot water at sink prior to starting cycle. Advised the unit running with cold water may not be breaking down soap properly. Ran test cycle. Op test ok"

Near Parkway Dr, Cleveland Heights, OH 44118
Joe O.

Joe O.

WASHER WHIRLPOOL WTW8500DC5 Installed ui. Ran auto test and calibration. Op test ok

Near Marrus Ln, Cleveland, OH 44143
Gabriel P.

Gabriel P.

REFRIGERATOR WHIRLPOOL WRT318FZDW02 "Compressor is locked,the amp reading are 849 and wattage is 845 start device trying to start it but it don’t temp are 48 to 50 degrees will need compressor and part listed customer will not repair"

Near Taylor Ave, Amherst, OH 44001
Joe O.

Joe O.

REFRIGERATOR FRIGIDAIRE FGHC2331PFAA "Cc: leaking, ice build up in freezerFound drain tube clogged. Needs drain cleared. Cleared drain. Op test ok"

Near Glenbrook Blvd, Euclid, OH 44117
Dan H.

Dan H.

REFRIGERATOR AMANA ASI2575GRS04 "Installed new defrost thermostat, control and door gasket, op test good"

Near Windy Hill Dr, Pepper Pike, OH 44124
Joe O.

Joe O.

DRYER WHIRLPOOL LEQ9858PW0 Cc: not heatingFound thermal cut off open. Needs thermal cut off. Installed thermal cut off. Ran test cycle. Op test ok; used 1 279816 (CUTOFF4115) from stock

Near La Salle Rd, Cleveland, OH 44119
Brian M.

Brian M.

FREEZER WHIRLPOOL WRF767SDHZ01 Installed foam gasket to upper portion of freezer gasket OP Test Ok Customer never received valve but stated since I was last there it hasnt leak Does not need valve now

Near Trotter Ln, Painesville, OH 44077
Brian M.

Brian M.

WASHER WHIRLPOOL WTW5000DW3 Cc unit not spinning out properly Found unit to be extremely un leveled and had stored errors for out of balance and overload Leveled unit as best I could with uneven cement floor Ran auto test and calibration ran drain and spin with a Load of clothes OP Test Ok

Near Woodmere Dr, Cleveland Heights, OH 44106
Corina B.

Corina B.

DRYER WHIRLPOOL WED4815EW1 Replaced the timer. Optest ok.

Near Ralph Ave, Cleveland, OH 44109
Joe O.

Joe O.

REFRIGERATOR WHIRLPOOL WRS321SDHZ05 Cc: door not levelAdjusted door. Op test ok

Near W 13th St, Cleveland, OH 44109
Jason N.

Jason N.

REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Cc unit freezer not workingFound evap frosted over in freezer, evap fan not running. Unit is not reading door closed switch inputs, door open led illuminated. No led outputs in unit either. Checked pantry Ui board. Found panty UI space full of water, board burnt several spots, and connectors in door corroded. Unit needs pantry UI board and deli drawer door. Customer not repairing, estimate only."

Near Ross Rd, Madison, OH 44057
Joe O.

Joe O.

WASHER WHIRLPOOL WTW8500DC0 Installed control kit and housing. Ran auto test and calibration. Op test ok

Near Wrenford Rd, University Heights, OH 44118
Corina B.

Corina B.

WALL OVEN MAYTAG CWG3600AAB26 "CC that the oven gets to hot. Turned oven on to 350* took temp after 30 minutes. Staying at 350*. Showed cust how to calibrate the oven. Optest ok. Advised cust if it still is getting to hot will need a control and sensor. ; ordrng 1 WPW10201912 (Control) and 1 WP74011433 (Sensor), used 1 Shipping from stock"

Near Harris Rd, Richmond Heights, OH 44143
Corina B.

Corina B.

WASHER MAYTAG MVW7230HW0 "CC that the drain pump is running. Ran diag F7e8 Motor Drive Module Over Temp, f9e1 Drain Pump System Problem - Long Drain. Cust does have the drain hose hooked to an extension hose. Disconnected hose. Drain pump will not turn off. Pump is clear. Will need a new drain pump and control.; ordrng 1 W11396717 (Drain pump) and 1 W11419171 (Control)"

Near Essen Ave, Parma, OH 44129
David R.

David R.

REFRIGERATOR WHIRLPOOL WRT519SZDW05 "Customer had POP 12/3/19. Cc unit not cooling. Temp in FZ reading about 35* and about 58* in FF. Took off evap cover, found ball of ice surrounding the lines, no frost pattern on evap. Sealed system leak. Compressor is good. Process tube might not be long enrough. Ordering comp, evap and filter dryer will need Locring tech.*** 4 job count ; ordrng 1 W11209866 (compressor) and 1 W11407409 (EVAP )"

Near Clague Rd, Westlake, OH 44145
Jeff M.

Jeff M.

DRYER SAMSUNG DV40J3000EWA2 Installed new part unit tested good

Near Cummings Blvd, Madison, OH 44057
Gabriel P.

Gabriel P.

WASHER MAYTAG MHW6630HW0 "took back panel off also took top of check for leaks on a regular load without clothes no leaks also running heavy load cycle with a regular load still not leaking waiting another 15 minutes no leaks but found dry spot of detergent underneath dispenser and found service pointer on dispenser ordering ; ordrng 1 W11465533 (DISPENSER )"

Near Edgewood Dr, Lorain, OH 44053
Gabriel P.

Gabriel P.

MICROWAVE MAYTAG MMV1175JZ0 Found damage on cabinet right under interlock latch is not repairable call whirlpool tech line confirm is not repairable

Near Midway Blvd, Elyria, OH 44035
David R.

David R.

WALL OVEN KITCHENAID KEBC207KSS04 "Cc unit making noise after using self clean, noise coming when hitting bake. Noise is coming from lower blower motor, not blocked. Top one is good. Ordering lower blower motor; ordrng 1 WPW10176670 (blower), used 1 SHIPPING (shipping and handling) from stock"

Near Berkshire Ave, Avon, OH 44011
Joe O.

Joe O.

REFRIGERATOR KITCHENAID KSRG25FKWH03 Installed water valve and filter connector. Tested. Op test ok

Near Lassiter Dr, Highland Heights, OH 44143
David R.

David R.

RANGE KENMORE 790.7290401 Cc bake not working. Found bake ignitor not sending correct amps. Replaced front t/s. Spliced in new ignitor. Tested bake at 350. Good. Op test ok; used 1 12400035 (IGNITER) from stock

Near Norwich Dr, Broadview Heights, OH 44147
Dan H.

Dan H.

REFRIGERATOR KITCHENAID KRMF706EBS01 "Customer complaint that unit is leaking and deli control is not working, found deli control harness split, found evaporator drain tube clogged, causing water to overflow into compressor compartment, cleared, unit needs new deli control harness; ordrng 1 W11170612 (Harness)"

Near Baintree Rd, University Heights, OH 44118
Brian M.

Brian M.

REFRIGERATOR WHIRLPOOL WRS555SIHZ01 Installed icemaker bucket and auger piece OP Test Ok

Near Lansdowne Dr, Solon, OH 44139
Jeff M.

Jeff M.

WASHER MAYTAG MVWC565FW0 Installed new part unit tested good

Near Wintergreen Hill Dr, Painesville, OH 44077
Joe O.

Joe O.

WASHER AMANA NTW4516FW3 Cc: not washing on any cycle besides bulky with auto sensingFound error codes f8e1(long fill no fill). Found low water pressure to unit from house. Advised customer with low water pressure the unit will not fill completely and will continue to give a long fill no fill error code. Unit will not function without water pressure. Needs plumber

Near Walnut Ridge Rd, Chesterland, OH 44026
Corina B.

Corina B.

DISHWASHER JENN-AIR JDB1080AWW "CC that its really loud when running. Found the motor not pushing water threw. Will need a new motor.; ordrng 1 WP6-918807 (Outlet) and 1 WP99002659 (Impreller) and 1 6-919963 (Motor), used 1 Shipping from stock"

Near Spring Rd, Cleveland, OH 44109
Joe O.

Joe O.

OTR MICROWAVE WHIRLPOOL WMH53521HZ4 Installed listed parts. Tested. Op test ok

Near Loreto Ridge Dr, Kirtland, OH 44094
Jeff M.

Jeff M.

REFRIGERATOR WHIRLPOOL WRF555SDFZ07 Installed new part unit tested good

Near Preserve Tr, Painesville, OH 44077
Corina B.

Corina B.

REFRIGERATOR WHIRLPOOL WRS588FIHV00 "CC that there is a loud noise coming from the damper. Found the damper is noisy. Will need a new damper; ordrng 1 W11236851 (Damper), used 1 Shipping from stock"

Near Meadview Dr, Seven Hills, OH 44131
Jeff M.

Jeff M.

WASHER WHIRLPOOL WTW7120HW0 installed new parts unit worked but did not test good machine will not run a cycle because the air control boards were not properly synced together. I called Whirlpool tech line there’s nothing that we can do to program the board needs to be replaced. The control boards on this machine would’ve not been able to be synced due to the fact the drain pump shorted and damaged both main control and user interface the very first time.

Near Fox Hill Trail, Mentor, OH 44060
Dan H.

Dan H.

WASHER WHIRLPOOL MHW6630HC0 "Installed new control and user interface , op test good"

Near W 52nd St, Cleveland, OH 44102
David R.

David R.

OTR MICROWAVE WHIRLPOOL WMH78019HZ0 "Cc loud sound when starting unit, also not heating. Per tech sheet can activate different components. Tested turntable, fans, check good. Loud vibration noise coming from transformer. Mag out of range for ohms. While testing loads accidentally shorted fuse and door switches ; ordrng 1 W10138793 (fuse) and 1 W10561770 (capactr-mg) and 1 W10818686 (magnetron) and 1 W11244490 (interlock) and 1 W11256462 (diode) and 1 W11371718 (TRANSFORMER), used 1 SHIPPING (shipping and handling) from stock"

Near Kingston Dr, North Ridgeville, OH 44039
Gabriel P.

Gabriel P.

RANGE WHIRLPOOL KODE500ESS05 "Replace parts and preheat to 350 on both oven,pass,opt test ok"

Near Masters Ln, Avon Lake, OH 44012
Brian M.

Brian M.

DISHWASHER HOT POINT HDA2000V00WW "Cc unit not draining Found motor to be grinding Also found lower spray arm missing pieces ; ordrng 1 WD26X10051 (mechanism s/s asm) and 1 WD22X10055 (spray arm weld) and 1 WD12X10357 (filter fine asm) and 1 WD01X10340 (bearing spray arm) and 1 WD12X10244 (base spray arm) and 1 WD19X10038 (impeller kit asm), used 1 SHIPPING (shipping and handling) from stock"

Near Linden Dr, Solon, OH 44139
Jeff M.

Jeff M.

DISHWASHER WHIRLPOOL WDT730PAHZ Installed new part unit tested good

Near Southgrove Rd, Mentor, OH 44060
Corina B.

Corina B.

DRYER WHIRLPOOL MEDB765FW0 Cust bought dryer 2 months ago. Unit is from sears class c. Advised cust to call whirlpool for an authorization for call

Near W 130th St, Cleveland, OH 44130
Jeff M.

Jeff M.

DISHWASHER GE GDT530PSD2SS Installed new part unit tested good

Near Edgewood Rd, Mentor, OH 44060
Jeff M.

Jeff M.

WASHER MAYTAG MVWB766FW1 The noise the customer was her hearing was actually the machine agitating. I put the unit in a heavy agitation cycle the customer pointed the noise out explained were why that noise was happening and showed her unit tested good

Near Sandusky St, Conneaut, OH 44030
Dan H.

Dan H.

WASHER WHIRLPOOL MVWC465HW2 "Customer complaint of grinding noise and plastic pieces coming out of drain, ran diagnostics found f0e2(over suds) error code, found pieces of plastic under the basket, plastic pieces are from the bottom of the basket, found no screw holding drain pump filter in place causing it to wedge between tub and basket and break part of basket, unit needs new drain pump filter and basket; ordrng 1 WPW10215093 (Filter) and 1 WP8533928 (Screw) and 1 W11172199 (Basket)"

Near Glencairn Rd, Shaker Heights, OH 44122
Jeff M.

Jeff M.

REFRIGERATOR KITCHENAID KRFF507HPS00 Installed new part unit tested good

Near S Maple Ln, Ashtabula, OH 44004
Dan H.

Dan H.

REFRIGERATOR KITCHENAID KRFC704FPS01 "Customer complaint that unit is not making ice, ran ice maker diagnostics test, unit passed test, found ice maker fill tube frozen, heater lines are cut, unit needs new ice maker fill tube/heater, customer does not want repair at this time; ordrng 1 W11366500 (Fill tube/heater), used 1 SHIPPING (shipping and handling) from stock"

Near Monet Pl, Pepper Pike, OH 44124
David R.

David R.

DRYER MAYTAG MEDB765FC0 Replaced parts. Had to break off blower wheel from old motor. Tested. Good. Op test ok

Near Northview Dr, Strongsville, OH 44136
Brian M.

Brian M.

DRYER WHIRLPOOL GGW9200LW1 Cc unit shuts down early and not finishing drying Found door strike to be worn out and door gets popped out by clothes Replaced latch Op; used 1 279570 (LATCH) from stock

Near Circlewood Dr, Aurora, OH 44202
Jason N.

Jason N.

DISHWASHER KITCHENAID KDTE304DPA0 "Cc unit needs heater, no heat in cycleCust states he thinks he needs a new heater element. Ran diagnostics, found codes 8-1 for slow drain, 3-2 for OWI shorted, 7-1 for no heat. Ran diagnostics cycle in entirety, drain checks good. Checked OWI sensor, found connector and terminals corroded. Unit needs OWI sensor and wire harness. Paid for both jobs on this pvr,; ordrng 1 W10911101 (harns-wire9949) and 1 WPW10705575 (sensor2633), used 1 SHIPPING (shipping and handling) from stock"

Near Caves Rd, Chesterland, OH 44026
Joe O.

Joe O.

DISHWASHER WHIRLPOOL WDT970SAHZ0 "Cc: not washing properly, residue on dishesRan test cycle. Found water temp checks good. Found low pressure from sump, and spray arms filled with debris. Needs sump assembly, and upper and lower spray armsSump assembly shows out of stock, office to reschedule; ordrng 1 W10837249 (spray arm lower) and 1 W11087376 (pump&motor) and 1 WPW10498900 (spray arm)"

Near Tibbetts Rd, Kirtland, OH 44094
Gabriel P.

Gabriel P.

REFRIGERATOR JENN-AIR JFC2089HEP Replace rails opt test ok

Near Lake Rd, Bay Village, OH 44140
Joe O.

Joe O.

WASH/DRY COMBO WHIRLPOOL WGT3300XQ0 Installed blower wheel. Tested. Op test ok

Near E 362nd St, Eastlake, OH 44095
Jason N.

Jason N.

BEVERAGE CENTER KITCHENAID KURG24RWBS21 "Cc unit not coolingCustomer states unit only reading approx. 50 degrees. Previous company replaced thermostat, did not remedy the issue. Confirmed unit reading 55 degrees. Found evap frosted over. Checked defrost circuit, heater reading at 151 ohms, defrost bimetal reading open. Unit needs defrost bimetal and fuse assembly. Paid for both jobs on first pvr. ; ordrng 1 W10860146 (bimetl-def8919), used 1 SHIPPING (shipping and handling) from stock"

Near Caves Rd, Chesterland, OH 44026
Gabriel P.

Gabriel P.

RANGE WHIRLPOOL MGR6600FZ1 Spoke to rick on whirlpool tech line replace control and still not sparking found open wire replace opt test ok ; used 1 WPW10701462XXX (XXX DO NOT RESTOCK XXX) from stock

Near W Ridge Rd, Elyria, OH 44035
Brian M.

Brian M.

DISHWASHER KITCHENAID KDTM404KPS0 Cc unit trips breaker Power was off to unit Went down stairs with customer to check breaker As soon as she tripped the breaker the power lead sparked in basement looks like a wire staple hit the wire Needs electrician

Near Circlewood Dr, Aurora, OH 44202
Brian M.

Brian M.

DISHWASHER KITCHENAID KDTM354DSS0 "Cc unit caught on fire Found control board burnt and damaged wiring harness and UI Needs control board UI and wire harness ; ordrng 1 W10854216 (cntrl-elec) and 1 W10803367 (panel-cntl) and 1 W10566915 (harns-wire), used 1 SHIPPING (shipping and handling) from stock"

Near Lost Trail, Chagrin Falls, OH 44023
Dan H.

Dan H.

DRYER SAMSUNG DV45H7000EW/A2 "Customer complaint that unit is not heating, confirmed found thermostat open, jumped out, unit heated; ordrng 1 DC47-00015A (Tstat), used 1 SHIPPING (shipping and handling) from stock"

Near W 18th St, Cleveland, OH 44113
Jason N.

Jason N.

DISHWASHER MAYTAG MDB4949SHZ0 "Cc unit not powering on after cycle interrupt Customer states it stopped working after trying to add dishes during a wash. Found unit will not power on, checked power at outlet, good at 121v. Checked power at j-box. Found hot wire connection melted and burnt, loose connection. Cut back both hot and neutral wires, installed new wire nuts. Unit powers on, ran wash test then cancel drain. Op test good."

Near Esther St, Mentor, OH 44060
Jason N.

Jason N.

REFRIGERATOR FRIGIDAIRE FFHS2611PF "Cc unit not making iceFound ice maker jammed with ice cubes and bail arm flipped into off position. Removed stuck ice from mold, flipped bail arm back to on position. Ran manual cycle, ice maker indexed, and filled mold with water. Op test good."

Near Liberty St, Painesville, OH 44077
Jeff M.

Jeff M.

WASHER MAYTAG MVWX655DW2 Drain hose was on the floor. I explain to them the proper way to install they need to either get some PVC pipe or a wash sink

Near E 43rd St, Ashtabula, OH 44004
Corina B.

Corina B.

RANGE WHIRLPOOL WFE540H0ES0 CC that the control goes black then open the door the control comes back on and the bulb is out. Replaced the control and lightbulb. Heated oven to 350*. Turned light on and off. Brought the core back for return. Optest ok.

Near Prospect Rd, Strongsville, OH 44149
David R.

David R.

MICROWAVE WHIRLPOOL WML75011HZ1 "Damaged transformer, called techline. Was looking at wrong transformer, will need to take unit down to replace hood led driver transformer ; ordrng 2 W11117964 (transformr)s"

Near Turkey Meadow Ln, Strongsville, OH 44136
Brian M.

Brian M.

RANGE KITCHENAID KODE500EWH01 Installed fuses ran test bake on upper and lower oven OP Test Ok

Near Grand View Ln, Aurora, OH 44202
David R.

David R.

DISHWASHER WHIRLPOOL MDB4949SHZ0 Replaced part. Tested. Was not working at first. Turned off power. Loose connection at supply. Corrected. Good. Op test ok

Near Hawley Rd, Wellington, OH 44090
Gabriel P.

Gabriel P.

REFRIGERATOR GE PDCS1NBXALSS "Found drain tube frozen clear out also clear out ice underneath also found icemaker fill tube frozen steam out as well cycle ice maker pass also change temperature to recommended it was set to cold on freezer-6 and fridge 32 but is all back to normal,also notice when turn cooling off everything should be off but stay on something going on with control will not replace icemaker cause it cycle.

Near Cahoon Rd, Bay Village, OH 44140
Brian M.

Brian M.

DRYER MAYTAG MEDB835DW4 Cc unit leaving clothes wrinkled and sometimes damp Unit is heating up properly Found dryness level set low Set dryness sensor to max Advised to use time drying

Near OH-14, Rootstown, OH 44272
Joe O.

Joe O.

DISHWASHER FRIGIDAIRE LFID2426TF1A Cc: not cleaning properlyRan test cycle. Found drain hose running directly from the drain pump into the floor. Advised customer she needs a plumber to run drain pump over to under the sink with a drain loop.

Near Springlake Blvd, Painesville, OH 44077
Corina B.

Corina B.

STACK W/D GE GUD24ESSJ0WW "CC that that the washer is still wobbly and makes loud noises. Ran a rinse and spin with clothes. Found the motor slipping. Will need a new belt, motor, rps sensor gearcase and cam.cust does not want to repair, office to refund previous funds.; ordrng 1 WH49X20495 (Motor) and 1 WH16X10147 (Support) and 1 WH01X28559 (Shifter hub) and 1 WH38X10018 (Pulley) and 1 WH01X20436 (Belt) and 1 WL49X20360 (Rps sensor) and 1 WH16X22783 (Gearcase)"

Near Pearl Rd, Strongsville, OH 44136
Corina B.

Corina B.

REFRIGERATOR WHIRLPOOL WRF535SWHZ03 CC that the handle is loose. Tightened the handle. Optest ok.

Near Scottwood Ave, Cleveland, OH 44108
Corina B.

Corina B.

MICROWAVE WHIRLPOOL WOC54EC0HS03 CC that the oven stays on and does not turn off and the time runs away. Advised cust to hook the oven to WiFi to have the time not running away. The oven does not turn off when canceling the control. Will need a new control and ui. ;

Near Capri Ln, North Ridgeville, OH 44039
Jason N.

Jason N.

DISHWASHER WHIRLPOOL WDF330PAHB2 "Cc unit not washing dishes. Ran diagnostics, found codes 6-2 for fill valve electrical problem, 10-1 dispenser electrical problem. Ran diagnostics cycle, no water entering unit, checked voltage to valve, only reading 12.5v ac. Unit missing voltage from control. Unit needs control board.; ordrng 1 W11087226 (control elec)"

Near Caddy Ln, Painesville, OH 44077
Jason N.

Jason N.

REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Cc unit not making ice in Rf section, and overfilling in freezer ice maker bin.Ran ice maker diagnostics, found code e5 for ice maker bad thermistor. Unit needs ice maker. Checked freezer ice maker, customer stated the wire fell out, he put it back in but it still made too much ice. Found ice maker on/off switch contacts not engaging. Unit needs freezer ice maker as well.; ordrng 1 W10886939 (icemaker) and 1 W11294907 (icemaker)"

Near Driftwood Dr, Geneva, OH 44041
Corey L.

Corey L.

DRYER FRIGIDAIRE FLSE72GCSB "Customer complaint dryer not spinning, confirmed, found pulley failed and belt broken, unit needs pulley and belt, unit is in a very tricky spot but removing the top shelf and bracket the front panel screws should become accessible to remove front cover, if unit needs pulled out for some reason we would need it uninstalled as cabinet had been built around unit; ordrng 1 137292700 (belt) and 1 5304507499 (idler arm assy), used 1 SHIPPING (shipping and handling) from stock"

Near Gary Dr, Twinsburg, OH 44087
Corey L.

Corey L.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Installed control and power supply, op test ng found frz fan not operating, fan is getting power unit needs frz evap fan; ordrng 1 W11032800 (motor-evap)"

Near Treeline Trail, North Royalton, OH 44133
David R.

David R.

WASHER MAYTAG MVWX700XW1 "Cc unit not spinning, some cycles not working. Found belt ripped and not around motor, pulley nut not threaded and came loose. Replaced from t/s. Then found another problem. No water coming in. Both valves are clogged up with sediment and debris. Ordering valve out*** place on cancellation list ; ordrng 1 W11158805 (housing 151.19), used 1 SHIPPING (shipping and handling), 1 W10721967 (PULLEY 36.70), and 1 WPW10006384 (BELT 22.97) from stock"

Near W River Rd, Columbia Station, OH 44028
David R.

David R.

REFRIGERATOR KITCHENAID KRFF507ESS01 Same issue. Ice building up behind deli drawer. Defrost set to stand 8 hour. Checked back by control again. Giving right voltage from control. Bad harness. Ordering parts. Parts covered under 1 year warranty. Customer wants to know if anything can be done about labor being covered. Advised customer to contact Customer Service to see about any authorization codes. If authorized by Kitchenaid Whirlpool would suggest replacing main control W10843055 as well. *** schedule as 2 count; ordrng 1 W11033168 (harns-wire) and 1 WPW10389152 (support)