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Brian B.
MDE6800AYW WHIRLPOOL DRYER Coeaned out lint and kleenex that had come apart in machine. Removed and cleaned out blower housing. Vent checks good. Heat and airflow good. Optest ok.
Brian B.
KFES530ESS0 KITCHENAID RANGE Replaced listed parts. Cleared code and ran control reset. Optest ok. Brought back cores for return.; Job Cmpltd,
Gail V.
MAYTAG DISHWASHER MDB4949SDH0 Complaint, rinse aid cap fell off and melted on heater, replaced disp, only comes as an asm, cust supplied part, op test ok; Job Cmpltd,
Dan H.
MAYTAG DISHWASHER MDB7749SBB0 Customer complaint that control panel is falling off, confirmed, found handle and user interface mounts broken, unit needs new user interface(blk) and door handle; ordrng 1 W10811164 (panel-cntl) and 1 WPW10329510 (handle), schdld next appmnt for 4/28 FRI 8-12,
Dan H.
JEN REFRIGERATOR JFC2089HES Customer complaint that unit is not cooling, fresh food section temperature at 81 degrees, freezer section temperature at 81 degrees, evaporator fan is running, no frost pattern on evaporator, condenser fan is running, compressor is not running, compressor receiving 120vac, found compressor coils open, unit needs new compressor, customer has plastic water line connected to refrigerator, advised customer that this is a potential flood hazard and they should replace it with a copper water line, customer does not want repair; ordrng 1 W10160407 (compressor367.29), used 1 SHIPPING (SHIPPING AND HANDLING) from stock,
Arthur V.
WHIRLPOOL DISHWASHER WDF760SADM0 When removing hose from water inlet valve solenoid broke off in my hand. Needs water inlet valve. Please order from v and v youngstown or mentor ; ordrng 1 WPW10327249 (valve-inlt), schdld next appt Fri !
Arthur V.
WHIRLPOOL DISHWASHER MDB8979SFZ2 Customer complaint unit leaking on left side and cust believes door is not latching properly because if she pushes on the door the unit gets quieter. Found unit leaking from top of door where it is not sealing properly. Needs rails and latch ; ordrng 1 W11048934 (TRACK) and 1 W11048936 (TRACK) and 1 WPW10544004 (strike) and 1 WPW10653840 (latch-door), saved tckt [SdLink\290621a.png], schd next appt> Mon !
Eric M.
WHIRLPOOL WASHER WTW8500DW0 Comp makes grinding sound and not cleaning clothes. Init svc test iaw tech sheet: F2e1 (ui stuck button); F6e2 (Communication Error: UI Cannot Hear ACU), cleared, spun basket, washplate loose, found gear on washplate worn, needs washplate and screw replaced.; ordrng 1 W10752187 (screw) and 1 W10752283 (washplate), schdld next appmnt for 4/27 THU 12-3,
Eric M.
MAYTAG DISHWASHER MDBH979SAW0 Replaced user interface, ran thru svc test iaw tech sheet, near end of test, indicator lights went out, but the cancel/drain indicator was blinking erratically as the relay on the board was clicking. Ran svc test, came up with 6-4 (float switch open), found float not moving freely, reset float and lever, ran test again, this time it passed, optest good.; Job Cmpltd,
Robert A.
GE B/IN REFRIGERATOR ZIRS360NXARH Inspected unit, comp and fans running, frost only by cap tube, no heat on cond, tapped lowside, unit in 18"vac, added r134a, evap frosting, temp dropping, needs evap and drierCust to call office; ordrng 1 WR85X10017 (evap coil319.12) and 1 WR86X10030 (dryer21.06), used 1 SHIPPING (SHIPPING AND HANDLING) from stock,
Dan H.
GE WASHER GTWN2800D2WW Installed new drain pump, unit is still leaking from hole in drain hose, unit needs new drain hose; ordrng 1 WH41X10096 (drian hose22.39), , schdld next appmnt for 4/27 THU 2-5,
Dan H.
KITCHENAID DISHWASHER KUDE70FXSS4 Customer complaint that unit beeps occasionally and now is not starting, started normal wash cycle, unit filled and began wash cycle, unit beeped and cancelled cycle, ran diagnostics test cycle found 6-6(cold water) error code, unit cancelled test cycle before completion, unit needs new control, customer does not want repair at this time, ; ordrng 1 W10473197 (cntrl-elec), used 1 SHIPPING (SHIPPING AND HANDLING) from stock,
Dan H.
WHIRLPOOL REFRIGERATOR WRF560SEYM05 Customer complaint that unit is making too much ice, found ice maker bail arm broken off of ice maker, unable to reinstall bail arm, unit needs new ice maker, installed new ice maker, op test good ; used 1 4317943 (ICEMAKER) from stock, Job Cmpltd,
Dan H.
KITCHENAID DISHWASHER KUDS30IXBL8 Installed new upper rack adjusters, op test good. ; Job Cmpltd,
Dan H.
WHIRLPOOL REFRIGERATOR WRF555SDFZ01 Customer complaint that left fresh food section door switch is not recognizing door being closed, adjusted door switch contacts, op test good ; Job Cmpltd,
Arthur V.
MAYTAG FREEZER MZF34X16DW00 Found unit compressor running no cool.installed bullet valve. Unit in a vacuum. Added r134 a unit continued to stay in a vacuum. Compressor VERY HOT TO THE TOUCH Unit needs evap,compressor. ***Cfc tech extra time. -----Reschedule per cust request. -----; ordrng 1 W10507884 (compressor) and 1 W10858281 (evaporator), used 1 TJ90BPV31 (BULLET PIERCING VALVE) from stock, schdld next appmnt for 5/1 MON ! [***],
Arthur V.
WHIRLPOOL WASHER WTW5000DW1 Cust getting soap,bleach,spots on clothes. Cust using Gain packets and directions say use as many as 3 packets for a load. Advised cust to use powdered detergent ( small amounts ) and follow directions in manual. Also advised cust how to properly load new style washers with a washplate. Ran diagnostics. No error code. Cycled. Unit filled and agatated. Unit op test good ; Job Cmpltd,
Arthur V.
GE REFRIGERATOR GFE29HSDASS Replaced gears and connectors. Op test good. Door closing properly now. No frost in unit upon arrival. Unit op test good ; Job Cmpltd,
Eric M.
AMANA WASHER ALW780QAW Only part that the cust has is the drive bell/seal kit, no agitator, spoke to gs, will have to re-order agitator.; ordrng 1 40000501W (agitator), schdld next appmnt for 4/28 FRI !,
Eric M.
WHIRLPOOL DISHWASHER WDP350PAAW4 Comp not draining. Plugged in, immediately started draining, after water drained, init svc test iaw tech sheet, all indicators are illuminated with the exception of the clean led, so if there are any faults, unable to determine what they are. Ran thru svc test, upon completion, water drained, going to need the control board replaced due to the clean indicator burned out. ; ordrng 1 W10804120 (CONTROL BOARD), schdld next appmnt for 4/27 THU !,
Eric M.
AMANA REFRIGERATOR SSD25TW Comp im stopped making ice and they discovered water on floor behind unit. Found fill tube frozen. Disconnected waterline fm fill tube, valve leaking thru. Turned im off. Needs valve replaced. Quoted $118 labor. ; ordrng 1 WPW10245167 (VALVE 6365), used 1 SHIPPING (SHIPPING AND HANDLING) from stock, , schdld next appmnt for 4/27 THU !,
Eric M.
KITCHENAID REFRIGERATOR KFIS29PBMS00 Replaced reservoir, adapter, ui & control board, installed fascia heater, optest good. Customer has a plastic waterline attached to refrigerator, explained the flooding hazard associated with this type of waterline and advised customer to replace with a copper waterline to prevent flooding. Customer has a saddle valve connected to the supply line, advised cust the flooding hazard associated with this type of valve, recommended customer have the valve replaced with an 1/4" inline valve.; Job Cmpltd,
Eric M.
MAYTAG WASHER MAV6000AWComp leaking all over floor. Leaking fm drain pump, needs drain pump replaced. Quoted $108 labor.; ordrng 1 WP35-6465 (PUMP - DRAIN 6175), used 1 SHIPPING (SHIPPING AND HANDLING) from stock, , schdld next appmnt for 4/26 WED !,
Robert A.
MAYTAG WASHER MVWC415EW1 Ran diagnostics, no codes, checked under unit, good, ran recal cycle, good, ran drain and spin, good, op test ok; Job Cmpltd,
Robert A.
WHIRLPOOL REFRIGERATOR KSC24C8EYY01 Recovered refrigerant, replaced ff evap, comp and drier, pulled 28"vac w/pump, watched, no change, charged 5.3oz r134a, pressures good, unit cooling, ran test 4, good, op test okAllow 24hrs for propper cooling; Job Cmpltd,
Robert A.
KITCHENAID DISHWASHER KUDC10FXSS5 Found when plugged in a couple of ui light flash,then no op, rest connections, ran diagnostics, good, watched cycle, good, started normal wash, good, op test ok; , Job Cmpltd,
Robert A.
ELECTROLUX DISHWASHER EI24ID30QW0A Found air dry 12x, and delay flashing, pressed cancel, ng, cycled power to unit, ran diagnostics, heater fault, trabidity sensor fault, checked connections, good, tested heater, open, needs pump/heater asm and sensor; ordrng 1 A00040101 (sensor) and 1 A00210602 (pump/HEATER), schdld next appmnt for 4/26 WED ! [**],
Chris H.
HSS25ATHBCBB HOTPOINT REFRIGERATOR Customer complaint that unit frz section is not cooling properly, frz temp at 30 ff temp at 38, compressor is running, condenser and evap fan are running, evap does not have correct frost pattern, unit is pulling 1.34 amps, compressor is excessively hot and making noises, contacted bj, tapped system, low side pressure at 30, unit needs a new compressor, spoke with gs ordering part, CFC JOB CFC JOB ; ordrng 1 WPW10143759 (drier-uv) and 1 WR87X20936 (COMPRESSOR ), used 1 TJ90BPV31 (BULLET PIERCING VALVE)
Chris H.
WTW8500DC0 WHIRLPOOL WASHER Customer complaint that unit is not powering on, unit is plugged into correct polarity outlet, plugged in amp meter outlet has 122 volts, unit entered diagnostics found F6E2 ui cannot communicate with acu, tested ui harness for continuity, harness checks good, per tech sheet follwed 5vdc is present but main control is not responding, main control has malfunctioned, unit needs a new main control, spoke with gs ordering part ; ordrng 1 W10812418 (cntrl-elec)
Chris H.
10651139214 KENMORE REFRIGERATOR Customer complaint that units water filter light is coming on, instructed customer on how to reset light and to replce water filter, installed air filter which was never installed, unit is operating as designed; Job Cmpltd,
Chris H.
KRFF302EWH01 KITCHENAID REFRIGERATOR Installed new slide, op test good ; Job Cmpltd,
Chris H.
WRF560SEYM05 WHIRLPOOL REFRIGERATOR Customer complaint that unit is leaking water, unit is leaking out of freezer due to drain tube being clogged, drain tube is not like one we carry in stock is a straight thru tube with duck bill, removed duck bill steamed out drain tube, unit is now draining properly, op test good ; Job Cmpltd,
Chris H.
MVWX655DW1 MAYTAG WASHER Customer complaint that soap bottle cap fell in between inner and outer tub, removed inner basket, removed cap, op test good; Job Cmpltd,
Corina B.
WRF535SMBM00 WHIRLPOOL REFRIGERATOR CC that the fz has frost. Found the fz door not sealing. Steamed fz out and steamed the gasket. cleaned the condenser coils. Door is now closing tight. Optest ok.
Corina B.
WFG320M0BW0 WHIRLPOOL RANGE CC that the oven caught on fire. Removed the floor panel and found something sticky on the deflector. Cleaned the sticky substains. They used a fire extinguisher to put the fire out. Cleaned residueout and per GS said to have cust to set oven to 450* for 45 min to get the rest of the residue out and wipe it down. Checked the igniter, lite everytime. Preheated oven to 350*, optest ok. ; Job Cmpltd,
Corina B.
WDF520PADM5 WHIRLPOOL DISHWASHER CC that the d/w is not draining. Found the drain hose is laying on the cabinet floor. Which the water was siphoning back into the d/w. Elevated the drain hose fille and Drained d/w. Optest ok. ; Job Cmpltd,
Corina B.
WTW8040DW1 WHIRLPOOL WASHER Cust showed pop, sent pic. Ran diag fault code f0e5 off balance load, f8e1 long fill no fill, f0e3 overload, Cleared codes. Ran test 51 and 52, a rinse and spin. Advised cust to not overload machine proper load size is 6-8 bath towels. To use 1-2 tablespoons of laundy detergent. Cust is not happy with machine, advised them to call whirlpool consumer assistance. Optest ok.; Job Cmpltd,
Corina B.
FFHS2311LBPA FRIGIDAIRE REFRIGERATOR CC that the i/m is leaking and not making ice. Found solid blocks of ice in the ice bin. Needs a new i/m. Talked to GS and agreed that it needs a new i/m. Office to order part. ; ordrng 1 241798224 (ice maker),
Corina B.
AMV1150VAS5 AMANA MICROWAVE Control panel is not displaying numbers. The unit is heating. Will need a new control panel. Office to order part. Cust was not here, when i was here. Doorman let me in and signed PVR.; ordrng 1 W10333865 (panl-cntrl),
Paul H.
MSF25D4MDM02 MAYTAG REFRIGERATOR Replaced housing, installed a new filter, bled line, op test ok.; Job Cmpltd
Paul H.
WRT311FZDB00 WHIRLPOOL REFRIGERATOR Condensation is primarily in RC, RC door was not sealed when I arrived, gasket were extremely dry and powdery, RC door gasket was not stretching out to seal, lubricated both gaskets thoroughly with vaseline, stretched to form proper seal, gasket magnets intact, creating a good seal now.; Job Cmpltd
Paul H.
WGD8500BW0 WHIRLPOOL DRYER Replaced motor, tested, started up fine, op test ok.; Job Cmpltd
Paul H.
WRF560SMYW04 WHIRLPOOL REFRIGERATOR Replaced main control, op test ok.; Job Cmpltd,
Paul H.
AER6303MFW0 AMANA RANGE Replaced temp sensor, preheated to 375F, checked temps, temps good.; Job Cmpltd,
Paul H.
CVM1790SS2SS GE MICROWAVE Replaced main control, found discoloration on door switch, needs replaced connection is intermittent, explained to customer, need to order; ordrng 1 WB24X10029 (switch micro),
Paul H.
GFE28HSHBSS GE LORAIN Unit has symptoms of bulletin REF05-15, needs fan and sum kit, also has ice maker issue in bulletin REF07-16, ordering sum for that as well; ordrng 1 WR49X25197 (SUM/FAN KIT) and 1 WR98R882802 (SUM), saved tckt [SdLink\290388a.png],
Paul H.
GB2FHDXWB02 whirlpool refrigerator Took temps, RC 58F, FC 6F, Ran service test, damper motor not functioning, ordering damper; ordrng 1 WPW10196393 (control),
Jeff M.
WTW5000DW1 WHIRLPOOL WASHER The actuator has failed it is unable to determine the proper speed of the tub replace the actuator with truck stock part unit tested good; used 1 W10913953 (ACTUATOR) from stock, Job Cmpltd,
Jeff M.
MDB5600AWS MAYTAG DISHWASHER The dishwasher is designed to run for roughly 3 hours the customer has only let it run for approximately an hour at a time unit tested good I also explained to them just the heat dry cycle is approximately 45 minutes long
Jeff M.
WFG320M0BB0 WHIRLPOOL RANGE Installed new part unit op tested good ; Job Cmpltd,
Jeff M.
WRF736SDAM12 WHIRLPOOL REFRIGERATOR Upon my arrival of the unit had a full bin of ice I'm suspecting the customer had the door open which raised the temperature higher then with the icemaker can make ice also hasn't changed his filter in a long time unit tested good ;
Jeff M.
KUDS30IXSS4 KITCHENAID DISHWASHER Installed new part unit op tested good ; Job Cmpltd
Jeff M.
MVWB450WQD WHIRLPOOL WASHER Tub bearing has failed the unit starting to leak water to the stater and rotor and RPS sensor est only; ordrng 1 280146 (rotor) and 1 W10435302 (bearing) and 1 WPW10178988 (SENSOR) and 1 WPW10419333 (STATOR),
Jeff M.
SAV4655AWQ WHIRLPOOL WASHER Transmission is failing leaking oil Haveli apart is discontinued cannot be repaired; ordrng 1 27001039 (transmison N/A)
Jeff M.
MDB8959SFZ4 MAYTAG DISHWASHER The unit has only leaked twice after i lvl the unit i can see the water is leaking passed the seal unit needs a new seal ; ordrng 1 W10864081 (SEAL
Jeff M.
GSS25QSWCSS GE REFRIGERATOR Unit is still not defrosting correctly a individual he tested the heating parts between the blue and orange wire on the quick disconnect inside the freezer I had 2o 0hms as I was inspecting the pins I noticed the evaporator fan was not very strong if there is poor air circulation there will be poor cooling and poor defrosting; ordrng 1 WR60X10307 (mtr dc evap fan asm),
Chad P.
MGDC215EW1 MAYTAG DRYER Installed coil and handle. Op test ok. ; Job Cmpltd,
Chad P.
KRFF300ESS01 KITCHENAID REFRIGERATOR Found fill tube froze up. Defrosted and monitored. No water leaking. Likely line had air in it causing it to drip and freeze. Forced icemaker to cycle. Op test ok. ; Job Cmpltd,
Dan H.
WHIRLPOOL REFRIGERATOR WRF989SDAH00 Customer complaint of water leaking from top of fresh food section, found unit leaking from water filter housing connection, reset connection, no good, unit needs new water filter housing; ordrng 1 WPW10238156 (housing), schdld next appmnt for 4/26 WED !,
Dan H.
FRIGIDAIRE REFRIGERATOR GLRS64ZEW7 Installed new ice actuator, op test good ; Job Cmpltd,
Dan H.
WHIRLPOOL REFRIGERATOR WRF535SMBM00 Customer complaint that unit is leaking, found water line severely damaged(see pic), cut off damaged line and replaced with new 1/4" water line and guess fitting, no leaks now, op test good ; Job Cmpltd, O-
Dan H.
WHIRLPOOL RANGE KSEB900ESS0 Customer complaint of cooling fan failure, found f8e0( cooling fan speed too low) error flashing on display, unit needs new cooling fan, not rescheduling because customer is to contact whirlpool to check if lease agreement is valid as proof of purchase, customer will send acceptable proof of purchase; ordrng 1 W10860981 (fan-blwr),
Arthur V.
WHIRLPOOL WASH/DRY COMBO WET4024:EW0 Squeel is brake noise. This is a direct drive old style transmission that has a sqeual at end of cycle. Noise is normal operating noise. Op test is good ; Job Cmpltd,
Chad P.
KDTE704DBL0 KITCHENAID DISHWASHER Installed control panel. Op test ok. ;
Chad P.
WTW8500DC0 WHIRLPOOL WASHER Found the noise is the slider moving up and down. This is normal. Ran service mode and high speed spin. Op test ok. ; Job Cmpltd,
Arthur V.
MAYTAG DISHWASHER MDB4949SDM3 Replaced motor and sump assy. Op test good. ; Job Cmpltd,
Arthur V.
MAYTAG DRYER MDE5500AYW , Found rollers faulty. Needs drum rollers. ; ordrng 2 12001541 (bearing & roller asy)s, used 1 SHIPPING (SHIPPING AND HANDLING) from stock, , schdld next appmnt for 4/27 THU !,
Eric M.
MAYTAG REFRIGERATOR MFD2562VEM11 Comp not making ice for past 2 weeks. Jumped t - h on im, not cycling, verified im getting pwr, needs im replaced. . Replaced im, cycled and filled, optest good, advised cust to discard 1st 2 batches of ice that is produced.; used 1 W10884390 (ICE MAKER ASSY 8239) from stock, , Job Cmpltd,
Alice M.
KUDC10FXSS6 KITCHENAID DISHWASHER Installed parts listed. Op test ok.
Eric M.
WHIRLPOOL WASHER WFW95HEXR2 Replaced lock and mmcu. Ran thru svc test iaw tech sheet, washer operating as designed.; used 1 SHIPPING (SHIPPING AND HANDLING) from stock, Cllctd $134.73 CC Ref # 695446367, Job Cmpltd,
Chad P.
NTW4516FW1 AMANA WASHER Ran service test mode. Sounds and operations are normal. Op test ok. ; Job Cmpltd,
Eric M.
KENMORE RANGE 79045714100 Comp surf burners will not light except with a match. No spark fm any of the igniters. Spark module getting pwr, spark module open. Inner door glass is cracked..; ordrng 1 316135702 (spark module 4428) and 1 318041603 (panel,inner glass 11576), used 1 SHIPPING (SHIPPING AND HANDLING) from stock, , schdld next appmnt for 4/26 WED 8-9,
Chad P.
WFE515S0EW0 WHIRLPOOL RANGE Installed terminal block. Tested all burners and bake. Op test ok. ; Job Cmpltd,
Robert A.
ELECTROLUX DISHWASHER EI24ID30QW0A Found air dry 12x, and delay flashing, pressed cancel, ng, cycled power to unit, ran diognastics, heater fault, trabidity sensor fault, checked connections, good, tested heater, open, needs pump/heater asm and sensor; ordrng 1 A00040101 (sensor) and 1 A00210602 (pump/HEATER), schdld next appmnt for 4/26 WED ! [**],
Chad P.
GI7FVCXWQ01 WHIRLPOOL REFRIGERATOR Found water randomly being sent to icemaker This only happens when icemaker is turned on via the control. Ice maker is in a solid block of ice. Wiring and switches check good. Needs icemaker and control replaced
Robert A.
KITCHENAID RANGE KGSS907SSS03 Found rt rear switch turned out of place, inspected switch, good, reset, op test ok; Job Cmpltd,
Chad P.
GI6FDRXXY07 WHIRLPOOL REFRIGERATOR Found i.m. Fill valve leaking into ice maker causing water to get into ice maker module and cause it to non stop harvest. Needs valve and ice maker replaced.
Robert A.
KITCHENAID DISHWASHER KDTE334DSS1 Reset drain hose, inspected unit, reset connections, ran diagnostics slow drain, watched cycle, water temp after fill 90 deg, need to run hot water in sink before starting unit watched cycle, good, disp opened, started normal wash, disp opened, no odd smell noticed, checked service pointers, none on this problem, op test ok; Job Cmpltd,
Chad P.
MVWB850YG0 MAYTAG WASHER Found hinge and arm seized together on rh side. Needs arm and hinge replaced. Cust has extended warranty through wpl/aig
Robert A.
WHIRLPOOL DISHWASHER WDT710PAYM6 Talked w/cust needs to r/s; schdld next appmnt for 4/26 WED !,
Brian B.
WTW8040DW1 WHIRLPOOL WASHER Replaced suspension. Ran tes cycle. Optest ok.; Job Cmpltd,
Brian B.
MEDB835DW3 MAYTAG DRYER CC that machine does not start when start pad is touched, but instead, beeps. After a number of tries, machine does start. Checked vent. All clear and correct. Good airflow. Ran diag. F2E1, button depressed for over 20 sec.. ran UI and pad test. Passed.. cleared code. Ran auto test. All systems passed. Dryer now working properly. Optest ok.; Job Cmpltd
Alice M.
KUDT03FTSS1 KITCHENAID DISHWASHER CC that machine is not draining.; used 1 WPW10348269 (PUMP-DRAIN 7102)
Brian B.
KDTE704DSS1 KITCHENAID DISHWASHER CC that water is leaking through bottom of machine. Ran test cycle. Found water pouring through diverter area. Water has damaged connectors on diverter. Will need new sump assembly and harness. Will give est. custoner will call whirl to see if they will send parts. Do not order parts unless cust calls office.
Brian B.
KRFF302ESS01 WHIRLPOOL REFRIGERATOR Found evap not defrosting. Called TL, TJ, file # 7718864395.. placed into ser mode. Step 101, defrost.. heater did not come on. Ff display reads OP. Ohmed out with meter. 56k ohms. This is resister reading. Bimetal is open. Will need new bimetal. Used steamer to clear ice. Office to order part. Customer needs first appt if poss.; ordrng 1 W10911102 (HARNESS),
Dan H.
MAYTAG WASHER MVWB755DW0 Customer complaint that unit leaves white residue on clothes, ran diagnostics found f0e5(off balance) and f8e1(long fill) error codes, started normal wash cycle, unit filled to normal level and advanced to wash cycle, advised customer that a load size equals 6-7 bath towels and to only use 1-2 tablespoons of H.E detergent, unit is operating as designed ; Job Cmpltd,
Dan H.
WHIRLPOOL RANGE MGR8700DS2 Customer complaint that unit is not heating properly, Customer had cake in oven when tech arrived, Oven set to 400 degrees, temperature in oven is 370 degrees, adjusted temperature offset up 30 degrees, temperatures reading within range, op test good ; Job Cmpltd,
Dan H.
KITCHENAID REFRIGERATOR KRSC503ESS00 Installed new auger motor and seal, op test good ; Job Cmpltd,
Dan H.
WHIRLPOOL REFRIGERATOR WRF736SDAW14 Customer complaint that led lights are not working in fresh food section, found left top led light red wire pulled out of molex connector(see pic), red wire tab is broken, unable to reinsert into connection, unit needs new led light; ordrng 1 W10854032 (module), schdld next appmnt for 4/26 WED 8-12,
Dan H.
WHIRLPOOL RANGE GAS AGR5630BDW1 Customer complaint that oven is not lighting, started bake for 350 degrees, bake burner lit right up, outlet unit is plugged into has an open ground, advised customer that they need an electrician to correct power supply, unit is operating as designed ; Job Cmpltd,
Dan H.
WHIRLPOOL OTR MICROWAVE WMH31017FS0 Customer complaint that unit will not start it just flashes open/close door, confirmed, unit needs new door switches and cams, installed new door switches and cams, op test good ; used 1 W10450407 (HARNS-WIRE W MICRO DOOR CAMS) from stock, Job Cmpltd,
Dan H.
WHIRLPOOL WASHER WTW4616FW1 Customer complaint that unit is stuck in sensing cycle, ran diagnostics no error codes found, started normal wash cycle, Unit filled and advanced to wash cycle, unit is operating as designed, advised customer that a load size equals 6-7 bath towels and to only use 1-2 tablespoons of H.E detergent ; Job Cmpltd,
Dan H.
WHIRLPOOL REFRIGERATOR WRF560SEYM04 Installed new doors, op test good ; ordrng 1 WPW10308869 (bin-cntlvr),
Dan H.
WHIRLPOOL WASHER WTW5610XW2 Customer complaint that unit turns on by itself and ends cycle at 8 minutes, unit did power on by itself, ran diagnostics no error codes found, ran drain and spin cycle, unit completed cycle, unit needs new user interface, customer does not want repair at this time; ordrng 1 W10338620 (console277.55), used 1 SHIPPING (SHIPPING AND HANDLING) from stock,
Dan H.
FRIGIDAIRE REFRIGERATOR GHSC239DW0 Installed new control board, op test good ; Job Cmpltd,
Gail V.
WHIRLPOOL REFRIGERATOR GI5SVAXVL01 Replaced main bd. Took display bd back unused Unit started. Display working. Op test good ; Job Cmpltd,
Arthur V.
KITCHENAID DISHWASHER KDTE104ESS0 Found glass in pump causing issue. Cleated out standing water and removed glass from pump. Unit op test good. Advised cust about install drain hoses are not made for dishwashers ( soft rubber hoses) ; , Job Cmpltd,
Arthur V.
FRIGIDAIRE REFRIGERATOR FFHS2611PFCA Replaced ice maker Cycled. Op test good ; Job Cmpltd, O-emld tckt [SdLink
Arthur V.
WHIRLPOOL REFRIGERATOR WRT106TFDB00 Found unit in a vacume. Installed bullet valve --- added r134 a unit needs evaporator,and compressor Cfc tech extra time Reschedule at customer request ; ordrng 1 W10836706 (evaporator) and 1 WPW10507886 (compressor), used 1 TJ90BPV31 (BULLET PIERCING VALVE) from stock, schdld next appmnt for 4/28 FRI !,
Arthur V.
WHIRLPOOL WASHER NTW4516FW0 Got pop from Kieth st Griffiths who will fax copy to office--- found unit needs a water valve Cold water slow. Getting a f8e1 error ; ordrng 1 W11038711 (WATER VALVE), schdld next appmnt for 4/26 WED !,
Arthur V.
FRIGIDAIRE REFRIGERATOR FFHS2311LWD , Replaced parts listed. Op test good ; Job Cmpltd,
Tim G.
WHIRLPOOL WASHER WTW5000DW1 Customers complaint is that the unit is not completing the cycles. Checked unit and found a F5E1 &2 lid lock error, F7E5 shifter fault, and a F8E1 long/ no fill. Checked the units water valve and found very low pressure when the cold side of the valve is turned on. Removed hose and checked pressure by placing the cold hose in the basket asm to find good pressure. Reinstalled hose and found pressure a little better but not by much. Found the unit when testing agitation and spin the shifter not finding the position every time. Unit needs valve and shifter. ; ordrng 1 W10913953 (ACTUATOR) and 1 W11038711 (INLET VALVE ), schdld next appmnt for 4/25 TUE 2-5
Tim G.
MAYTAG WASHER MVWC415EW1 Customers complaint is that the unit will not drain. Checked unit and found full of water and the drain pump humming. Cleared all the water and pulled pump to find a piece of plastic stopping the pump. Cleared the pump and tested, op test good. ; Job Cmpltd,
Gail V.
MAYTAG DISHWASHER MDBH969AWS1 Replaced door seal with new strike kit. Unit may need a new latch assy. If cust having issues new latch is part number WPW10404409 and is 44.88 plus tax ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock, Job Cmpltd,
Gail V.
WHIRLPOOL REFRIGERATOR WRS322FDAM04 Mark--- file number 7718864528. Temp comping out if dispenser 59 deg. Manual says should be 50 deg. Talked to mark at techline. Check for connection to cold water line. Done. Mark said that new water tanks are much smaller than old tanks and chilled water is short lived in the newer style tanks (water coils). Advised customer to add a few ice cubes in the glass if colder water is desired. ; Job Cmpltd, saved tckt
Eric M.
WHIRLPOOL REFRIGERATOR WRX988SIBM03 Comp doors are not aligned after the rh ff door was replaced by B&B installers. Unable to align french doors or the pull out drawer, the lh hinge is bent downward, needs hinge and thimble replaced. Not available until 5/1 and needs after 12 pm.; ordrng 1 W10878115 (HINGE (LH)) and 1 WPW10505294 (THIMBLE), schdld next appmnt for 4/26 WED 12-3,
Eric M.
WHIRLPOOL REFRIGERATOR WRS322FDAW04 Condenser still vibrating. Tightened condenser clip screw and frame bolts, re-positioned and added a couple more pieces of foam, vibration gone, optest good.; Job Cmpltd,
Eric M.
KITCHENAID COOK TOP KECC607BBL01 Replaced appliance manager and ui, able to enter svc test mode this time, optest good.; Job Cmpltd,
Eric M.
GE REFRIGERATOR GTH18GBDHRCC Comp that the motor (compressor) making loud noise when running. Compressor and fans running, not hearing any abnormal sounds, checked temps, ff and fz temps good. Checked the defrost cycle, operating normally. Took out of defrost, compressor started right up, and sounds completely normal. Did lower thr rh leveling leg which was all the way up. Advised cust of the different sounds that may be heard after otpr during a defrost cycle, like bubbling, gurgling, groaning, or popping, and that these sounds are completely normal. The unit is operating just as it was designed to operate by the manufacturer.; Job Cmpltd,
Eric M.
MAYTAG WASHER MVWX655DW1 Comp when washing underwear, does not fill up with a lot of water, but when she washes 3 silk blouses, fills up with 2 gallons of water. Init fault code dislay, no faults, calibrated, ran auto test, passed. Checked water levels on a normal, wrinkle control, and hand wash cycles, normal water levels. The washer is operating just as it was designed to operate by the manufacturer.; Job Cmpltd,
Eric M.
KITCHENAID SXS REFRIGERATOR KSRS25FGWH01 Comp ff door not sealing well, not cooling in ff compartment, water leaking onto floor of ff compartment. Found the ff and fz door gaskets torn at the bottom, magnets hanging out of gaskets, not sealing to cabinet, ff door is low, found the bottom cams worn. Needs the ff and fz door gaskets and cams replaced. Quoted $198 labor to replace cams and door gaskets. Repair declined, estimate only.; , Job Cmpltd,
Eric M.
WHIRLPOOL WASHER MVWB880BW0 Comp loud during final spin. Spun basket, bearing grinding. Init svc test iaw tech sheet, no faults, ran auto test, very loud during spin,needs bearing replaced. Quoted $148 labor. Replaced bearing, ran rinse/drain/spin cycle, no more grinding sound, optest good.; used 1 W10435302 (BEARING 10551) from stock, Cllctd $367.50 CC Ref # 692728312, Job compltd
Robert A.
AMANA DRYER ELNED4655EW1 Checked power, good, checked over unit, t fuse, element, cut off good, checked timer, good, found loosing l1, loose connection in outlet, need electrician to correct problem; Job Cmpltd, saved tckt [SdLink
Robert A.
KITCHENAID DISHWASHER KDFE204ESS3 Found no power to unit, reset plug in wall, ran unit, good, poss loose wire in outlet, op test ok; Job Cmpltd,
Tim G.
Whirlpool top load washer WTW5000DW1, Customers complaint is that the unit is not completing the cycles. Checked unit and found a F5E1 &2 lid lock error, F7E5 shifter fault, and a F8E1 long/ no fill. Checked the units water valve and found very low pressure when the cold side of the valve is turned on. Removed hose and checked pressure by placing the cold hose in the basket asm to find good pressure. Reinstalled hose and founf pressure a little better but not by much. Found the unit when testing agitation and spin the shifter not finding the position every time. Unit needs valve and shifter.
Robert A.
KITCHENAID REFRIGERATOR KFIS27CXMS5 Checked over unit, temps good, bin 1/2full, reset ice door, now sealing, op test okCust to watch; Job Cmpltd,
Gail V.
MAYTAG BUILT IN OVEN MEW7530DS01 Installed pannel, op test ok; Job Cmpltd,
Robert A.
MAYTAG REFRIGERATOR M1BXXGMYW00 Recovered refrigerant, replaced evap, comp and drier, pulled 28"vac w/pump, watched, no change, charged 3.7oz r134a, unit cooling, pressures good, op test ok; Job Cmpltd,
Gail V.
WHIRLPOOL DISHWASHER WDT780SAEM2 Found unit leaning forward, corrected, spray arm clogged, cleared , need to remove excess food from dishes, ran diognastic cycle, water temp 70 deg, need to run hot water in sink before starting unit, op test ok; Job Cmpltd,
Robert A.
GE DISHWASHER PDWT280V00SS Cleared sump, ran unit, water temp 95 deg, need to run hot water in sink before starting unit, watched cycle, good water flow through spray arms, found drain pump vibrating, corrected, op test ok; Job Cmpltd,
Robert A.
MAYTAG DISHWASHER MDB7749SBM1 Found no response from keys, found ribbon cable discolored, needs panel and control; ordrng 1 W10595570 (cntrl-elec) and 1 W10811169 (PANEL), schdld next appmnt for 4/24 MON !,
Tim G.
WHIRLPOOL DISHWASHER WDF520PADM7 Installed new sump asm, op teat good. ; Job Cmpltd,
Tim G.
WHIRLPOOL REFRIGERATOR WRS526SIAH00 Installed new damPer asm, op test good. Cust has a plastic waterline attached to refrigerator (see pic), explained the flooding hazard associated with this type of waterline and advised cust to replace with a copper waterline to prevent flooding.; Job Cmpltd,
Tim G.
WHIRLPOOL MICROWAVE KEMS308SSS04 Pulled unit from wall and installed the mag and inverter. Tested unit and found the mag to have an abnormal buzzing sound when power is applied. Disconnected mag and tested unit again and found noise gone. Spoke to EB who stated that the internals of the mag may be loose from manufacturing. Re ordering mag. ; ordrng 1 W11098747 (MAG), schdld next appmnt for 4/26 WED !,
Tim G.
MAYTAG WASHER MVWX655DW0 Customers complaint is that the unit started to run on its own. Customer had unit unplugged when arrived. Applied power to unit and found unit in a emergency drain mode. Canceled drain and checked for errors. Tech found no stored errors and ran a self diagnostics test. Unit completed test without failure. Tech noticed a lint catch on the drain hose that was full of lint (could cause a slow/no drain) and advised the customer to clean or replace. Tech ran a reset of the control and a recal cycle, op test good. ; Job Cmpltd,
Tim G.
WHIRLPOOL REFRIGERATOR WRS537SIAF00 Customers complaint is that the unit is freezing in the ff section. Checked unit and found temps in the upper 20's at all levels of the ff. Checked and found the damper door broken and needing replaced. Quoted customer for repair and ordering the damper asm. Tech made adjustment to damper door to help with freezing in the ff and left asm unplugged. ; ordrng 1 W10837808 (diffuser. 104.86), used 1 SHIPPING (SHIPPING AND HANDLING) from stock, , schdld next appmnt for 4/25 TUE !,
Tim G.
WHIRLPOOL WASHER WTW7300DW1 Customer's complaint is that the unit doesnt wash anything and leaving detergent behind on clothing. Customer showed tech examples of clothing that didn't wash well (baseball pants). Customer using too much detergent and was advised to only use 2tbls. Tech also instructed customer on loading (like loads and loading around the wash plate and not on top). Tech also suggested that the customer tey a bulky/sheets with a deep water wash cycle for better results. Customer is not happy with unit and has expressed that both whirlpool and home depot. Tech supplied the customer with the consumer line number to whirlpool. Checked for stored errors and found unit working at normal op. ; Job Cmpltd,
Tim G.
Maytag top load washer MVWC415EW1, Customers complaint is that the unit will not drain. Checked unit and found full of water and the drain pump humming. Cleared all the water and pulled pump to find a piece of plastic stopping the pump. Cleared the pump and tested, op test good.
Tim G.
Whirlpool dishwasher WDF520PADM7, Installed new sump asm, op teat good.
Tim G.
Whirlpool SxS refrigerator WRS526SIAH00, Installed new damer asm, op test good. Cust has a plastic waterline attached to refrigerator (see pic), explained the flooding hazard associated with this type of waterline and advised cust to replace with a copper waterline to prevent flooding.
Tim G.
Kitchenaid wall oven combo KEMS308SSS04, Pulled unit from wall and installed the mag and inverter. Tested unit and found the mag to have an abnormal buzzing sound when power is applied. Disconnected mag and tested unit again and found noise gone. Spoke to EB who stated that the internals of the mag may be loose from manufacturing. Re ordering mag.
Brian B.
WTW4616FW0 WHIRLPOOL WASHER CC that machine not putting enough water in. Ran diag. No codes.. ran calibration and auto test. Ran normal cycle with clothes. All functions normal. Advised customer. Optest ok.; Job Cmpltd,
Dan H.
MAYTAG WASHER MHWE301YG00 Customer complaint that when unit spuns it makes a high pitch squeal and leaks water, found bearings worn out, unit needs new front tub, back tub and basket, also noticed customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube, customer does not want repair; ordrng 1 W10285623 (tub-outer204.76) and 1 W10305749 (tub-FRONT 147.68) and 1 WPW10205253 (basket366.50), used 1 SHIPPING (SHIPPING AND HANDLING) from stock,
Brian B.
FGHF2366PFAA FRIGIDAIRE REFRIGERATOR Replaced listed parts.. optest ok.; Job Cmpltd,
Brian B.
GTDP220EF4WW GE DRYER Replaced listed parts. Ran test cycle. Optest ok..; Job Cmpltd,
Brian B.
WTW7000DW1 WHIRLPOOL WASHER CC that machine keeps resetting the time and it doesn't agitate properly. F0E3, overload, and F0E5, off balance.. ran a calibration and ser test cycle. Wash plate moving properly. Ran a rinse and spin. Machine operating properly. Advised customer on overloading. Optest ok.; Job Cmpltd
Brian B.
KEBS109BSS00 KITCHENAID WALL OVEN Pulled oven.. Replaced control panel thermal fuse. Optest ok.
Dan H.
MAYTAG REFRIGERATOR MSF25D2EAB00 , Customer complaint that unit is not cooling, fresh food section temperature at 67 degrees, freezer section temperature at 4 degrees evaporator fan is running, no air flow into fresh food section, found a bag of radishes pushed against lower air channel(see pic) removed, airflow did not improve, found lower air channel frozen up again, steamed out air channel, good air flow into fresh food section now, advised customer to make sure that lower air channel is not blocked; Job Cmpltd,
Brian B.
WDF520PADW7 WHIRLPOOL DISHWASHER No responce from panel. Found outlet behind machine worn and cord loose. Advised customer she will need electrician to replace outlet. Used ex cord to show customer machine is operating properly. Optest ok.; Job Cmpltd,
Chad P.
JGS1450DP1 JENNAIRE RANGE Installed control. Op test ok. ; Job Cmpltd,
Dan H.
MAYTAG DRYER MEDB755DW2 Customer complaint that unit is taking too long to dry, dryer vent is approximately 20 ft(see pic), started timed dry cycle, unit is heating, found outside vent clogged with lint(see pic), removed clog, good air flow now, op test good ; Job Cmpltd,
Chad P.
WTW4900BW0 WHIRLPOOL WASHER Found unit in suds lock. Showed cust how to remove. Ran normal wash and drained unit out. Op test ok. ;
Dan H.
WHIRLPOOL DISHWASHER KDTE334DSS0 Customer complaint that unit is leaking, found unit leaking passed sump assembly seal, unit needs new sump assembly, customer does not want repair; ordrng 1 WPW10455261 (pump&motor152.74), used 1 SHIPPING (SHIPPING AND HANDLING) from stock,
Chad P.
MEDB835DW3 MAYTAG DRYER Installed console and control. Op test ok. Placed core on truck for return. ; Job Cmpltd,
Dan H.
MAYTAG OTR MICROWAVE MMV4205DS1 Customer complaint that unit is not starting it just flashes open/close door, unit needs new cams and door switches, installed cams and door switches, op test good ; used 1 W10450407 (HARNS-WIRE W MICRO DOOR CAMS) from stock, Job Cmpltd,
Dan H.
WHIRLPOOL DISHWASHER MDB8969SDM Customer complaint that door pops open mid cycle and customer floods floor, customer states unit keeps running after door is open, started normal wash cycle, opened door, cycle paused when door is opened, door did not pop open, unit is operating as designed ; Job Cmpltd,
Gail V.
WHIRLPOOL REFRIGERATOR WRF535SMBM00 Customer complaint of frost build up in freezer section, found slight gap in top of freezer section door seal, applied heat and petroleum jelly to draw gasket to cabinet, op test good ; Job Cmpltd,
Chad P.
WTW5900TW0 WHIRLPOOL WASHER Found agitator only spinning in spin. Shifted basket right to left and it broke free. No faults found with drive system. Ran normal wash and drain spin. Op test ok. Possible stuck break or issue with clutch. Advised to use as normal. If issues return plase contact us back.
Chad P.
WED9600TW0 WHIRLPOOL DRYER Installed rollers. Found support was actually not damaged. Office to please refund cost for support. Op test ok. ; Job Cmpltd,
Jeff M.
WTW7040DW1 WHIRLPOOL WASHER Customer is using too much detergent. And she's using a quick cycle for a majority of her wash which is not allowing The clothes to be completely rents clean explain to her the quick wash is only for small loads and freshening up clothing not washing full loads ; Job Cmpltd,
Jeff M.
WTW4616FW1 WHIRLPOOL WASHER Washer was stuck in the drain cycle I recalibrated the computer unit tested good I explain to the customer how to properly use the new washers; Job Cmpltd
Dan H.
MAYTAG REFRIGERATOR MRT311FFFH Charged unit with 4.4oz of r134a, good frost pattern now, op test good, advised customer to allow 24 houurs before stocking; Job CmplTD
Jeff M.
KFIS20XVMS8 KITCHENAID REFRIGERATOR Customer had a plugged drain in the back of the freezer I steamed the freezer out install the drain kit from truck stock unit tested good; used 1 W10619951 (TUBE-DRAIN) from stock,
Arthur V.
WHIRLPOOL DISHWASHER WDF540PADW2 Installed new inner panel--- no good. ---- water POURS out center of door on start up -----talked to GS no answer. Called techline talked to andrew air vent was covered and should be open to atmosphere. Andrew suggested to replace lower spray arm and rear manifold ; ordrng 1 W10340594 (manifold) and 1 WPW10340741 (tube-feed) and 1 WPW10491331 (arm-spray) and 1 WPW10498900 (arm-spray), schdld next appmnt for 5/1 MON !,
Arthur V.
GE REFRIGERATOR GFE29HSDASS Gears do not have "connectors ". Need to order connectors ; ordrng 2 WR02X13631 (connnector gear pini)s, schdld next appmnt for 5/1
Jeff M.
MEDB850YW0 MAYTAG DRYER When I got there the unit was not heating I took the machine parts inspected the heating element and all the fuses reassemble the machine and started working; Job Cmpltd
Jeff M.
JDS9860AAP JENNAIRE RANGE Installed new part unit op tested good ; Job Cmpltd
Arthur V.
GE WASHER GTWN4000M0WS Found loud noise from tube and shaft assy bearing. Also rust coming from tub bushing. Needs both. Est = 89.95 sc---180.00 labor----497.72----total est = 819.49. Parts needed are 1- WH2X1198. And 1- WH38X10017. CUST DOES. OT WANT REPAIRED. ;
Jeff M.
KDTE704DPA0 KITCHENAID DISHWASHER The right rail is breaking down falling apart it's needs new railings; ordrng 1 W10822165 (RAIL L) and 1 W10822166 (RAIL R),
Jeff M.
KFIS29PBMS00 WHIRLPOOL REFRIGERATOR Unit was not dispensing water or ice I pressed the paddle and tested the water valve it was not receiving any power needs new main control the control is discontinued; ordrng 1 W10581605 (cntrl-elec N/A),
Arthur V.
GE DISHWASHER GLD6966R10SS Complain no heated dry. Found 16 ohms at bd at j2 connector number 6 and neutral --- element good. Bd broken at screw where it connects to unit. Needs control bd est = 89.95 sc----98.00 labor----173.64 parts--- total est=386.00. Part needed is 1- WD21X10382--- customer does not want repaired. ; , Job Cmpltd,
Jeff M.
MFX2876DRM02 MAYTAG REFRIGERATOR The unit is frosting in the fridge frost is along the top of the evaporator it already has the updated service pointer to readjust thermister. It is a possibility the fan is not running as fast as it should the unit needs a new evaporator fan and control
Arthur V.
WHIRLPOOOL WASHER WTW4800XQ4 Upon arrival unit in a forced drain mode after plugging back in ---- ran diagnostics no errors--- ran auto test unit cycled and completed with no errors. Cycled unit on normal light Unit filled and started to agitate cancelled cycle op test good. Could not duplicate issue ;
Chad P.
FGHC2331PFAA FRIGIDAIRE REFRIGERATOR Found unit cooling and defrosting at the same time. Wiring and bimetal checks good. Needs control replaced. ; ordrng 1 5304498781 (CONTROL),
Chad P.
WMH53520CS6 WHIRLPOOL MICROWAVE Found bulb failed. Needs replaced.
Chad P.
PYE22TSHFSS GE REFRIGERATOR Found ice maker mold leaking into basket freezing the cubes together. Needs ice maker replaced. ; ordrng 1 WR30X10160 (ice maker asm-for do)
Chad P.
GSS20GEWRCC GE REFRIGERATOR Found water line in door frozen. Ice maker is making ice. Spoke with ge tech chat. Gave pn for water tube kit. ; ordrng 1 WR49X10173 (dispenser water tube),
Brian B.
ZISP420DXBSS GE REFRIGERATOR Replaced listed parts. Tested lights. LED lights still did not work. Per GE ser bul. Checked transformer vol. 120v to pri winding... 0v on sec winding. Should have 27v ac on sec winding. Will need new transformer.
Corina B.
ALW480DAW AMANA WASHER CC that there was smoke coming from the unit. Found the belt was broken. Pulleys are moving freely.
Tim G.
Maytag top load washer MVWX655DW0, Customers complaint is that the unit started to run on its own. Customer had unit unplugged when arrived. Applied power to unit and found unit in a emergency drain mode. Canceled drain and checked for errors. Tech found no stored errors and ran a self diagnostics test. Unit completed test without failure. Tech noticed a lint catch on the drain hose that was full of lint (could cause a slow/no drain) and advised the customer to clean or replace. Tech ran a reset of the control and a recal cycle, op test good.
Tim G.
Whirlpool SxS refrigerator WRS537SIAF00, Customers complaint is that the unit is freezing in the ff section. Checked unit and found temps in the upper 20's at all levels of the ff. Checked and found the damper door broken and needing replaced. Quoted customer for repair and ordering the damper asm. Tech made adjustment to damler door to help with freezing in the ff and left asm unplugged.
Eric M.
KITCHENAID WALL OVEN KEBS109BSS00 Comp that when baking, sometimes she accidentally presses the start ket instead of the timer, and goes into preheat and stays there for an extended period of time. Iaw wpsp W10689408: "Models: Concern: Oven stays in the Pre-Heat mode. Cause: If the cooking set temperature is changed during the cooking cycle (pre-heat or main cooking) without pressing “CANCEL”, the oven will go into a prolonged preheat operation. Correction: Instruct customer that if they want to make any temperature changes to a current cook cycle, they must first cancel the original settings (press “Cancel” key) and then reprogram a new bake cycle." Init svc test iaw tech sheet, no faults. All tests passed. Heated up oven, then showed cust what happens if cycle is not cancelled before setting new temp.; , Job Cmpltd,
Eric M.
MAYTAG WASHER MVWB700VQ0 , Comp that after parts were installed, she washed a load, which ran thru fine, but then when she ran a 2nd load, it stopped and did not continue, and she had to run a drain/spin cycle, which worked fine. Init svc test iaw tech sheet, no saved faults, ran auto test, basket not floating. Attempt to remove basket no good, even used break free lubricant to free basket, then tried to remove the bearing and basket, no good, the shaft is seized to basket and tub, going to need the basket and tub replaced, spoke to gs. Tub available fm v&v.; ordrng 1 W10193886 (TUB) and 1 W10296143 (BASKET), schdld next appmnt for 4/25 TUE 2-5
Eric M.
GE REFRIGERATOR PFSS6PKXCSS Replaced heater and bi-metal, advised cust to monitor for 48 hrs. Noticed the ice door not closing all of the way, removed the dispenser assy, found the spring is broken, cannot just purchase the spring, have to get entire dispenser assy, cust declined, sealed the chute up with paper towels.; used 1 SHIPPING (SHIPPING AND HANDLING) from stock, job completed
Eric M.
WHIRLPOOl DISHWASHER WDF750SAYB3 Replaced pump/motor assy, ran thru svc test iaw tech sheet, optest good.; Job Cmpltd,
Eric M.
MAYTAG WASHER MVWC415EW2 Replaced shield, ran auto test, no more rubbing sound, optest good.; Job Cmpltd,
Eric M.
WHIRLPOOL WASHER NTW4650YQ0 Comp not completing cycle. Upon arrival, tub full of water and clothes, and wash indicator illuminated. Pressed start/cancel key, water draining out and the wash indicator went out. Put into manual drain and high speed spin so clothes could be removed fm washer. Init fault code display, no faults. Calibrated washer. Ran auto test, passed. Appears that the washer is operating just as it was designed to operate by the manufacturer.; Job Cmpltd,
Robert A.
KITCHENAID REFRIGERATOR KRFC704FPS00 Unit recieving 120 vac at 60 hertz Installed control, op test ng, still high pitch noise from ui Call wptl joul, said to door and side uiCall wptl with results either way, fixed or notSr# 7718858997; ordrng 1 W10849514 (DOOR LEFT FF) and 1 W11039890 (UI SIDE DOOR), schdld next appmnt for 4/28 FRI ! [**],
Tim G.
Whirlpool top load washer, WTW7300DW1, Customer's complaint is that the unit doesnt wash anything and leaving detergent behind on clothing. Customer showed tech examples of clothing that didn't wash well (baseball pants). Customer using too much detergent and was advised to only use 2tbls. Tech also instructed customer on loading (like loads and loading around the wash plate and not on top). Tech also suggested that the customer tey a bulky/sheets with a deep water wash cycle for better results. Customer is not happy with unit and has expressed that both whirlpool and home depot. Tech supplied the customer with the consumer line number to whirlpool. Checked for stored errors and found unit working at normal op.
Eric M.
MAYTAG DISHWASHER MDBH979SAW0 Comp will not start, clean light blinking. At temp to enter svc test unsuccessful, control lock enabled, disabled control lock, 2nd attempt to enter svc test good, have the following faults present: 2-1 (user interface - stuck key); 3-3 (thermistor/owi - failed calibration); 10-1 (dispenser - electrical problem), cleared faults, ran thru auto test, heated dry indicator blinking. Cuecked the ribbon cable following test, ribbon cable discolored, needs user interface replaced.; ordrng 1 W10811166 (USER INTERFACE), schdld next appmnt for 4/25 TUE 8-11,
Eric M.
KITCHENAID DISHWASHER KDTE404DWH0 Comp no water going in. Found debris stuck under float switch, removed, ran thru svc test iaw tech sheet, optest good.; Job Cmpltd,
Robert A.
MAYTAG DRYER DE412 Check over unit, found motor bearing bad, needs motor Quoted, cust to replace; ordrng 1 W10410999 (motor-drve130.71) and 1 WPY312959 (BELT32.19), used 1 SHIPPING (SHIPPING AND HANDLING)
Robert A.
WHIRLPOOL REFRIGERATOR M8RXEGMAB02 Complaint, can not turn off, found bail arm out of place, reset, cycled i/m, op test ok Svc only; Job Cmpltd,
Robert A.
MAYTAG DRYER MGD5500FW0 Installed drum, ran unit, op test ok; Job Cmpltd,
Robert A.
KITCHENAID REFRIGERATOR KRFC300ESS01 Cycled i/m, Found water dripping out of i/m into bin, replaced i/m, cycled, op test ok;
Robert A.
WHIRLPOOL DRYER WED4616FW0 Ran unit, good heat and air flow through unit, heater cycling, working correct, op test ok Cust has a foil accordion style vent hose attached to dryer (see pic). Explained the fire hazard associated with this type of vent hose and advised cust to replace with a semirigid metal hose to prevent fire hazard; Job Cmpltd,
Tim G.
WHIRLPOOL DISHWASHER KUDC10FXSS5 Customers complaint is that the unit shut down in mid cycle. Checked and found the L1 and N connections at the pigtail loose causing the issue. Repaired connections, op test good. ; Job Cmpltd
Tim G.
KENMORE DRYER DRYER Customers complaint is that the unit has a burning odor to it when running. Pulled control panel and found it packed full with cat food caused by a mouse. Cleared the food and found the harness chewed through. Found the unit needing the main harness, control, and element. Quoted customer for repair and they declined due to cost. Left unit unplugged to prevent use. ; , Job Cmpltd,
Tim G.
WHIRLPOOL WASHER WFW75HEFW0 Installed new control panel and checked the times of each cycle. All times back to normal, op test good. ; Job Cmpltd,
Tim G.
KITCHENAID DISHWASHER KDTM354DSS4 poke to the customer over the phone and the customer stated that since the last time out she had found two plastic pieces in the bottom of the tub and was concerned about the condition of the unit. Checked unit when arrived and found the plastic parts belonging to the broken adjuster (holding brackets). Checked the condition of the brackets and found still good. Replaced the adjuster, op test good. ; Job Cmpltd,
Tim G.
WHIRLPOOL WASHER NTW4601BQ1 Customers compliant is that the units water level switch is not working (no difference in water level). Tested unit on a small load level and found the correct amount of water. Instructed the customer that when the cycle is started and if they try to change any option they have to reset the control due to programming. Unit working as designed and no errors stored. ; Job Cmpltd,
Tim G.
MAYTAG WASHER MVWC415EW1 Customers complaint is that the unit will wash but not spin the clothing out. Tested the unit in service mode and found unit to spin ok. Found no errors stored. Checked unit in a rinse and spin and found unit to fill then to agitate. Customer is using a GFI for her power supply and was advised that it should be changed to a regular 120vac outlet. Unit completed the agitation and began to drain. Unit then paused and began to spin and completed a full spin cycle. Instructed customer on loading and detergent amount. Unit is working as designed. ; Job Cmpltd,
Tim G.
GE MICROWAVE PVM9195F1SS Installed new switches, holder, and lever. Tested unit with a cup of water, op test good. ; Job Cmpltd,
Tim G.
ADMIRAL WASHER ATE4676BQ1 Customers complaint is that the unit goes off balance. Checked units error history and found a F0E5 off balance load detected. Tested unit with a load of large bath towels in the rinse and spin to find the unit to spin good. Tested unit a second time with the same load to find the same result. Advised customer on loading that to make sure they are doing like fabric loads and to divide evenly when loading to prevent off balance loads. Unit working at good op. ; Job Cmpltd,
Tim G.
FRIGIDAIRE REFRIGERATOR FGHB2866PP Customers complaint is that the unit will not produce ice. Customer stated they just replaced the water filter and the ice stopped shortly after that. Checked and found the fill tube frozen caused by the low pressure before replacing the filter. Cleared with steamer, op test good. ; Job Cmpltd, O-emld tckt [SdLink\289665a.png], cstmr sgnd Dsclm
Tim G.
Kitchenaid dishwasher KUDC10FXSS5, Customers complaint is that the unit shut down in mid cycle. Checked and found the L1 and N connections at the pigtail loose causing the issue. Repaired connections, op test good.
Tim G.
Kenmore electric dryer 110.68132410, Customers complaint is that the unit has a burning odor to it when running. Pulled control panel and found it packed full with cat food cuased by a mouse. Cleared the food and found the harness chewed through. Found the unit needing the main harness, control, and element. Quoted customer for repair and they declinded due to cost. Left unit unplugged to prevent use.
Tim G.
Whirlpool front load washer WFW75HEFW0, Installed new control panel and checked the times of each cycle. All times back to normal, op test good.
Corina B.
WTW4616FW0 WHIRLPOOL WASHER Found unit not shutting off. Will need new control. Office to order parts. Alos, the unit is on plywood. Advised cust to put unit on solid ground.; ordrng 1 W10915205 (CONTROL),
Corina B.
NTW4605EW0 AMANA WASHER CC that the unit is not putting water in. Found the cold water valve was turned off. Turn cold water on. Found the drain pipe is blocked. Will need a plumber to unclog the drain. Optest ok.; Job Cmpltd