Local Reviews

Fred's Appliance Service Rated 4.8 out of 5 stars based on 8428 customer reviews

Map of Geneva, OH

Service technician was great!




Review of Fred's Appliance Service

The price of labor needs to be adjusted. $75 for the service call, then an ADDITIONAL $100 for less than 20 minutes of work!


Response from Fred's Appliance Service:

Hi Michelle, Thank you for taking the time to submit your review. We frequently evaluate our pricing to ensure that it aligns with the industry based on the quality of service that we provide. I will be sure to share your review during the next evaluation. Our labor charges are based on a flat rate which means it doesn't matter if it takes 10 minutes or 2 hours, the price is the same. We do this because we wouldn't want you to be charged more for a technician that takes their time or to pay less for one of our most experienced techs. We are happy to hear that Brian was able to get you all taken care of in a swift 20 minutes! Have a great weekend! The Fred's Team


Map of Cleveland, OH

good however my rigid is leaking and I need another service call




Review of Fred's Appliance Service


Response from Fred's Appliance Service:

Hi Sharon, Oh no! We would certainly like come out to help you out with that. I will be giving you a call shortly to get you all set up! Thank you, The Fred's Team


Map of LaGrange, OH

Professional & Prompt




Review of Fred's Appliance Service

The techs were professional & prompt. They did their job well.


Map of North Royalton, OH

Great Service




Review of Fred's Appliance Service


Map of Brook Park, OH

GREAT SERVICE




Review of Fred's Appliance Service

Exceptional all around service


Map of Mentor, OH

arrived on time and now it works yea!!!




Review of Fred's Appliance Service

these new washing machines confuse me. The first one I had i called for a tech 3 times before the lst year. It had to do with programming??? They let me return it and pick a new one. Now this one was not a year old and it woudn't spin and drain. (I went to laundromat). After the tech finished testing and punching in numbers he said it was okay. I asked what happened and he said he didn't know. I was happy it was working but Im curious if this is going to keep happening. My husband and I had a Maytag washer and then bought the dryer, I don"t remember ever having to call for a repairman?? After the tech left I proceeded to wash some towels that were waiting. Everything worked great. I went in to get it out and the lock was still on. ?? I hate to try to figure it out myself for fear I will press something and it won't work again. I called the warranty again. A very nice lady said to unplug for a while (I had done that the first time) and if it does't work call back. When I plugged it back in the lock was still on.? So I did not want to wait another week & got my book out. Under troubeshooting it said if the lock is on Press the Start button. There is no button that says "start" but I assumed it was the left side button that you press to start!!! It worked, the lock went off. WOW You probably think I am crazy but these things are so technical that we can no longer tinker our way thru. I just wish I knew why it stopped spinning and draining? I tried 3 different times. The colored clothes cycle, then the Drain & Spin. Still soaked, And last the Quick Wash to give them a refresh after sitting around for 2 days. It was still soaked so I went to the laundromat. I just don't want to do something that I will jam up the programming. I had 2 techs out in 2 weeks and the first one said it doesnt spin and drain. I said I know. But he said he couldnt work on it because I didn't have it a year so he told me to call back and have them find someone that could work on it. Thats how I got you! I am glad you are there and just wanted you to know my whole experience.


Response from Fred's Appliance Service:

Hi Alyce, Wow! What an experience you have had! We are so sorry to hear about all of this. However, we are happy to hear that Whirlpool directed you to us and that our technician, Brian, was able to get this unit back up and running again. We hope this story ends here for you, but should you experience any troubles at all, do not hesitate to call us at 1-888-45-FREDS. We hope you have a great laundromat-free week! The Fred's Team


Map of Amherst, OH

Service Has Been Good.....people on Service Desk have been great to deal with and were sympathetic to my frustration on need for multiple calls




Review of Fred's Appliance Service

Service has been good; however, it took 6 service calls to resolve issues. Initial issue was Icemaker Cooling Unit not working which was replaced on 2nd call and then next 4 service calls for Ice Crusher/Dispenser not working and on the last call the Motor was replaced. I think water got into motor from initial issue and then Crusher/Dispenser Motor become an intermittent issue as water was probably freezing/seizing up the motor sometimes...finally had to take videos over a week to highlight interment issue and out of 6 days it only worked one day on Thursday from Sunday thru Friday....so far so good, everything seems to be working great now. Thank god I had Extended Warranty on this Kitchen Aid Refrigerator or I would not be really happy with K.A. or Fred's, Technicians and Desk personnel were very easy to work with and would still recommend even with 6 service calls it took to finally fix issue.... Dale Willams Amherst, Ohio


Response from Fred's Appliance Service:

Hi Dale, Thank you for taking the time to submit your feedback; we truly appreciate it! We do our best to repair appliances in as few trips as possible. However, sometimes appliances can be tricky and additional trips to the home may be necessary. We are happy to hear that your unit is back up and running and that you appreciated the service provided by our technicians and office personnel! Have a great week! The Fred's Team


Map of Cleveland, OH

Excellent




Review of Fred's Appliance Service


Map of Ravenna, OH

Great Service




Review of Fred's Appliance Service

The staff is very helpful and nice on the phone; the techs that come out are friendly and very informative! Thank you


Map of Rootstown, OH

Great service




Review of Fred's Appliance Service


Thank You




Review of Fred's Appliance Service


👏👏🤗🤗👍




Review of Fred's Appliance Service

Great job professional courteous and knowledgeable Brian.


Excellent Service




Review of Fred's Appliance Service

Corrine was very professional and got the job done quick. She also gave a tutorial on the dishwasher!


Excellent Service!




Review of Fred's Appliance Service


Good service




Review of Fred's Appliance Service


Warranty Call




Review of Fred's Appliance Service

Service was very good. The servicemen were very pleasant and professional. Wouldn’t hesitate to have them repair my appliances in the future.


On, quick work, courteous




Review of Fred's Appliance Service

This was a warranty job. The tech showed up on time, did the job quickly and was very professional. What more could you want.


Great service




Review of Fred's Appliance Service


Carrie




Review of Fred's Appliance Service


Barbara Ducca




Review of Fred's Appliance Service


Great service very friendly and professional




Review of Fred's Appliance Service

Great service very friendly and professional. Very knowledgeable about my refrigerator. I don’t have faith in this Whirlpool refrigerator! My second one and both had the same problem. Has nothing to do with the technician !!


Response from Fred's Appliance Service:

Hello William, Thank you for sharing your experience with us! We are happy to hear that you received professional experience and that your technician was knowledgeable. We are bummed to hear about your refrigerator troubles but we hope they are over now! Call us if you experience any additional issues 1-888-45-FREDS Thank you, The Fred's Team


Great




Review of Fred's Appliance Service


Great service




Review of Fred's Appliance Service

Great service, however, I wasn’t able to be serviced within 24-48hrs as anticipated.


Response from Fred's Appliance Service:

Hi Sheila, We are happy to hear that you had great service! However, I apologize that we were not able to service your appliance sooner than expected. We do out best to schedule everyone as early as possible but we are entering our busy season this summer! Have a great week! The Fred's Team


Homeowner




Review of Fred's Appliance Service

Great experience.


You are now coming now the 5th time for the same repair!




Review of Fred's Appliance Service

We spent so far 10 hours waiting for you, almost $450 in parts and services, you are coming the 5th time for the same repair, and I spent hours this weekend at a laundromat doing our laundry. Your service is terrible and you have no clue how to repair a Whirlpool dryer. None of your repair representatives has come up with the idea to call a Whirlpool technical service to ask for help of what the problem could be. All of them are full of attitude and pretend to know what is going on and know best, and in reality, you have no clue.


Response from Fred's Appliance Service:

Hi Joachim, Thank you for sharing your experience with us. Please know that we are doing out absolute best to get you taken care of. Sometimes appliances can get the best of us and cause us to take a few trips to the home for repair. Our technicians are all very confident in their trade as they are highly trained and we keep up with their education. We apologize for any inconvenience you have experienced, but know we are working to get you all taken care of! Have a fantastic week! The Fred's Team


Brian replaced the timer and the water level switch on Friday. Said everything was working. Shortly afterward I washed a load. It is still not spinni




Review of Fred's Appliance Service

Still not working.


Response from Fred's Appliance Service:

Hi Karlene, We appreciate the feedback! It looks like we have you scheduled for another appointment this Thursday to take another look. We will get you all taken care of asap! Thanks! The Fred's Team


Brian B




Review of Fred's Appliance Service

Brian was excellent ! Neat and clean.


Great service! Very friendly!




Review of Fred's Appliance Service


Quick and efficient




Review of Fred's Appliance Service


Robert was punctual, extremely knowledgeable and competent.




Review of Fred's Appliance Service

Robert got to work immediately to diagnose and assess the problem. He was kind, professional, respectful as we tried to explain our problems and he knew exactly what he was doing. We would never consider using any other repair service. Fred's hires the best qualified technicians and the entire experience was excellent, as always!


Response from Fred's Appliance Service:

Linda, Thank you for taking the time to submit your review. We are happy to hear that Robert provided excellent service and took the time to answer questions on the repair. We hope all of your appliances stay up and running but we are here if you need us! Have a great week! The Fred's Team


Efficient and fast




Review of Fred's Appliance Service

I like the ability to track the technician progress throughout the day to gauge more closely when he would arrive at our home. Jeff was quick and efficient once he got here. So far the dishwasher seems to be working just fine and no leaks.


5 stars




Review of Fred's Appliance Service

on time, efficient


Fast service




Review of Fred's Appliance Service

Great communication


Great service




Review of Fred's Appliance Service

Very professional


Maytag icemaker fix




Review of Fred's Appliance Service

You all did a great job diagnosing the problem with our "like new" icemaker. It was either flooding over or not cycling at all.


Terrific Service!!




Review of Fred's Appliance Service

We were very impressed with the professionalism and quality of service by the entire staff at Fred's. Very good experience on the warranty work on our dishwasher!


Patty




Review of Fred's Appliance Service

Robert was nice told me I can start washing which I did the machine is still going off balance at 10 min washed 3 loads every load went off


Response from Fred's Appliance Service:

Hi Pete, Thank you for taking the time to share your review. If the unit is still not working correctly, we would be happy to come out to take another look. You will just need to call your warranty company to schedule the appointment. Thank you, The Fred's Team


Great representation.




Review of Fred's Appliance Service

These reps were nothing short of amazing!! Professional, timely, educational, and excellent ambassadors of your company.


Chris




Review of Fred's Appliance Service


Great Service, On time, Knew his material




Review of Fred's Appliance Service

Would recommend him to anyone.


HSA whirlpool appliance repair




Review of Fred's Appliance Service

The tech Cory was very efficient and personable. He was timely & professional. Thank you Fred's for sending such a qualified individual!


Response from Fred's Appliance Service:

Hi Patricia, Thanks for sharing! We're happy to hear that Cory was friendly, knowledgeable and on-time! These are three qualities that we strive for in all of our technicians. Have a great week! The Fred's Team


Good service




Review of Fred's Appliance Service

Jeff did a great service call


Mac was great. He did a great job assessing the issue and fixing our problem.




Review of Fred's Appliance Service


Finally someone who knows what they are doing!




Review of Fred's Appliance Service

Very much appreciated that person sent out was not only friendly but actually knew what he was doing!


good knowledge of issue




Review of Fred's Appliance Service


Louanne




Review of Fred's Appliance Service

Great


Broken Whirpool Washer




Review of Fred's Appliance Service

2 year old machine, shot!! $781.20 to repair. Art did a great job trying to repair and making calls to Whirpool. Appreciate his effort, but just not worth the price to fix. Since I'm rating Art, I'll say excellent. As for the washer poor, poor, poor


Response from Fred's Appliance Service:

Hi Penny, We appreciate you sharing your feedback. We are happy to hear that Art was helpful but we are bummed to hear that your washer was so expensive for repair. Unfortunately, sometimes units can be much more costly to repair than to buy new! We hope you have a great week! The Fred's Team


Great service!




Review of Fred's Appliance Service

Guys were in and out quickly, determined the require part, ordered it. The part arrived the next day, they showed up the day after that and installed it. In and out in ten minutes! Very professional and courteous. Good technology as well with tablets and automated scheduling and confirmation. I would definitely use Fred’s in the future.


Response from Fred's Appliance Service:

Hello John, Thank you for sharing your feedback! We are happy to hear that your experience was so positive and that you appreciated the technology we use. We hope you are enjoying having your unit up and running again! Have a great week! The Fred's Team


Awesome




Review of Fred's Appliance Service


Good service




Review of Fred's Appliance Service


great service




Review of Fred's Appliance Service


Our first and only call is to Fred's...




Review of Fred's Appliance Service

Fred's Appliance is our go-to source for repairs done right the first time. Their technicians are always very knowledgeable and professional! Thank you!


D




Review of Fred's Appliance Service


Great service!




Review of Fred's Appliance Service

Brian was wonderful. He was respectful, listened, answered questions, and fixed what needed to be fixed. He explained what he was doing and showed me how he diagnosed the issue and repaired it.


Response from Fred's Appliance Service:

Karen, Thanks so much for sharing! Brian is very intelligent and we are happy to hear he was able to share about the repair and his findings. We hope you are enjoying your appliance being up and running again! Thank you, The Fred's Team


Donna




Review of Fred's Appliance Service

Fred's Appliance service is the best! Out service person, Mac, was polite, and very knoledgeable. People should not waste their time or money calling any other service company. We made that mistake, first company's service person had no clue on how to remove part that needed replaced. Our loss with 1st service person of 158 dollars. Call the best "Fred's Appliance".


Response from Fred's Appliance Service:

Hi Donna, We truly appreciate your feedback! We are so happy to hear that you have had a positive experience with us. We hope that your appliances don't give you any trouble, but if they do, don't hesitate to call us at 1-888-45-FREDS. Have a great weekend! The Fred's Team


good service I llike the that they would be there in a short while like 15 minutes




Review of Fred's Appliance Service

They did an excellent job of fixing my washing machine.


Tara




Review of Fred's Appliance Service

They were very personable, professional, and on time. Definitely recommend.


Excellent Work




Review of Fred's Appliance Service

Great work, performed quickly and efficiently. Saved us money too by explaining repair was fully covered under warranty. We'll be using this company again if the need arises.


Response from Fred's Appliance Service:

Hello, Thank you for taking the time to share your experience with us. We are so happy to hear that your repair was covered and that your unit is up and running again. Feel free to give us a call should you need service in the future! 1-888-45-FREDS. Have a great weekend, The Fred's Team


Good Service




Review of Fred's Appliance Service


Great Service




Review of Fred's Appliance Service

Technician is very knowledgeable and professional. He has been to my house on a couple occasions and always has been a very good representation of your company. Thank you. Tom and Devis Leopold


Response from Fred's Appliance Service:

Hi Thomas, Thank you for taking the time to share your feedback with us! We are very happy to hear that you had a wonderful experience with your technician, Mac. We hope that you are enjoying your appliance being in working condition again! Have a great weekend! The Fred's Team


Great service




Review of Fred's Appliance Service

Great work,fast


Larry




Review of Fred's Appliance Service

Good


Washing machine




Review of Fred's Appliance Service


Came on time, friendly and knew what they were doing.




Review of Fred's Appliance Service

The only downside to the service was a week-long wait before they could get here. Otherwise, great service.


Response from Fred's Appliance Service:

Hi Lee, Thank you for sharing your feedback! We are so happy to hear that the technicians were on time and helpful in repairing your appliance. We apologize for the delay in scheduling. With summertime and Memorial Day, we are entering our busy season and scheduling about 1 week in advance. We apologize for any inconvenience. Enjoy the rest of your week! The Fred's Team


thank you




Review of Fred's Appliance Service


Great service, Fast service




Review of Fred's Appliance Service

The customer service was awesome, the service was great. I would highly recommend them.


Response from Fred's Appliance Service:

Hello Jane, Thank you for taking the time to submit your feedback! Happy to hear you appreciated our customer service. We hope you are enjoying having your appliance back up and running again! Have a great rest of your week! The Fred's Team


Great Service




Review of Fred's Appliance Service


Great Company




Review of Fred's Appliance Service

I loved the communication between the company and how they kept you posted on where your technician was. Very impressive!!


Response from Fred's Appliance Service:

Judith, Thanks for sharing! We do our best to keep our customers in the loop and we are happy to hear it was helpful for you! Have a great weekend! The Fred's Team


Super Repairmen




Review of Fred's Appliance Service


They were on time and did a great y




Review of Fred's Appliance Service


Excellent




Review of Fred's Appliance Service

Great service, on time, very friendly and I liked the link that I could follow his schedule and see when he would be here. Would recommend.


Response from Fred's Appliance Service:

Hi Joy, Thank you so much for sharing with us! We are happy our technician was friendly and provided great service! We are also hear that you found our status tracker helpful. Have a great rest of your week! The Fred's Team


Fixed, at the cost of an arm and leg!




Review of Fred's Appliance Service

The dryer needed to be fixed and I wouldn’t know how to do it, but I was a bit shocked to see that a $20 part and 10-15 minutes of labor ended up costing almost $250!


Response from Fred's Appliance Service:

Hello Rosamaria, We value your feedback and appreciate you taking the time to submit it. We choose to use a flat rate labor guide when charging labor which means it doesn't matter whether it takes 15min or 3 hours, we will charge the same amount. You had one of our most experienced technicians in your home so he was able to get you all taken care of rather quickly. We also frequently evaluate our pricing to ensure we are charging appropriately. I will be sending your feedback to the management team for review. We hope you are enjoying your drying being back in service again! Should you experience any trouble at all, do not hesitate to give us a call at 1-888-45-FREDS. Enjoy the rest of your week! The Fred's Team


kind, concerned




Review of Fred's Appliance Service

Willing to investigate problem.


Donna




Review of Fred's Appliance Service

Efficient, knowledgeable, pleasant techician.


Great Service & On Time!




Review of Fred's Appliance Service

Both technicians were very professional and informative!


Extremely disappointed




Review of Fred's Appliance Service

First off she did not drain the water line correctly which caused a leak in the basement. After spending $700 on parts and labor the problem came back 4 days later.


Response from Fred's Appliance Service:

Hi Matt, We appreciate you taking the time to submit your feedback. I do see that we did need to come back to your home after the original repair. Sometimes, after replacing necessary parts, it is revealed that additional parts are needed to complete the repair. I apologize for any inconvenience this has caused you. In regards to the leak in your basement, did this cause any damage to your personal belongings or home? If so, please call us immediately at 1-888-45-FREDS so we can help resolve this with you. We hope that your refrigerator is up and running again after our second technician's repair. However, if you are having any trouble at all, please do not hesitate to call or email us and we will happily get you taken care of right away! Have a great rest of your week! The Fred's Team


GREAT SERVICE




Review of Fred's Appliance Service

Prompt Follow up. Courteous phone service and technician. Arrived during the time frame as stated when appointment was confirmed. Technician was thorough in explaining the repairs needed and completed work. Received a card outlining details, extremely pleased with the technicians efficiency and appliance is now working.


Response from Fred's Appliance Service:

Hi Dennis, Wow! Thank you for submitting this review! It looks like we nailed all of our key focus points. We strive to provide excellent service all along the way and we are happy to hear it worked out for you! Have a great week! The Fred's Team


Very good




Review of Fred's Appliance Service


Excellent service




Review of Fred's Appliance Service

Corina was very helpful and fixed the problem quickly. It was a real pleasure to have her here for the repair. I like the way I can follow her location online and know about when she will be due at my home.


Response from Fred's Appliance Service:

Hi Sheila, Thank you so much for taking the time to submit your feedback. We do our best to keep our customers as informed about the entire repair process as possible. We are glad to hear it worked for you! Have a great week! The Fred's Team


Professionalism on the Second Call




Review of Fred's Appliance Service

Brian did a fine job. My washer is finally working again.


Response from Fred's Appliance Service:

Patricia, We are so happy to hear your washer is working again! Enjoy it! Have a great week, The Fred's Team


Ready set it’s a “Go”




Review of Fred's Appliance Service

Great service and very helpful staff I see their truck all around my neighborhood I am absolutely pleased their overall service


Response from Fred's Appliance Service:

Hi Carol, Thank you for sharing your review! Our service fleet is always working hard in Cleveland and NEO so you're bound to see us driving around! Have a great week! The Fred's Team


EXCELLENT SERVICE




Review of Fred's Appliance Service

I had extremely good service my a very knowledgeable young women. She was awesome. Best service to date...


Response from Fred's Appliance Service:

Hi Randolph, Thank you so much for your feedback. We're happy to hear that Corina provided such fantastic service! Have a great week! The Fred's Team


Donna




Review of Fred's Appliance Service

The service man was very good


It was a pleasure to work with the techs sent . Very polite and knowledgeable .




Review of Fred's Appliance Service


great service, corina actually found problem and fixed it




Review of Fred's Appliance Service

will always have corina or fred


Hi




Review of Fred's Appliance Service


Great service




Review of Fred's Appliance Service

Robert was very knowledgeable and completed the work above my expectations. Very pleased.


Response from Fred's Appliance Service:

Charlene, Thanks so much for your feedback! We hope you are enjoying your unit being up and running again! Thanks! The Fred's Team


Customer friendly




Review of Fred's Appliance Service


Fantastic Customer Service




Review of Fred's Appliance Service

We have two rental cottages at Geneva on the Lake. This is the second time we've called Fred's to work on our stack-able washer/dryers (separate issues two years apart). Everyone I spoke with, from the ladies who answered the phone to the techs who did the work, were super polite, knowledgeable and upfront with their policies. They gave a window of time they would arrive, called to let me know the tech was 40 minutes out, then the tech texted when he was there. The customer service we received is what you would have expected from an old "Mom and Pop" shop which is not often found in today's world. Would definitely recommend to anyone in the area!


Carol




Review of Fred's Appliance Service

Prompt and efficient service!


Fast service great technician.




Review of Fred's Appliance Service

Service technician was very personable and repair job was excellent and very fast! Thanks!


Freezer Receiving Frost




Review of Fred's Appliance Service


Fixed Perfectly and Fast




Review of Fred's Appliance Service


Awesome Service




Review of Fred's Appliance Service

Awesome service.


Ginny Slone




Review of Fred's Appliance Service

Someone scheduled two service techs to look at my washer and dryer. Both techs were very knowledgeable and polite! My dryer needs a handle replaced, the tech ordered a handle that should arrive at my house in a couple days. And instructed me on how to replace it. Because if they came out to put it in, it would be in a week.When the second tech arrived, we realized the noise my washer was making, in the spinning cycle is how it sounds. Nothing needed to be done! Also, I really appreciated all the reminders as to when the guys were coming to my house! Thank you so much for great service!!


Response from Fred's Appliance Service:

Hello! Thank you so much for taking the time to submit your review. We are so happy to hear that everything is back up and running for you and that you were satisfied with the service we provided. We hope you have a fantastic Memorial Day weekend! Thank you, The Fred's Team


Very nice ,friendly and professional




Review of Fred's Appliance Service

They came in and worked quickly Professional and informative


Great service




Review of Fred's Appliance Service

Professional fast and courteous


Deb




Review of Fred's Appliance Service

Jeff was very insightful and helpful with our washing machine.


Robert Arotin




Review of Fred's Appliance Service

He was extremely professional and I will request him for any other services


Professional service




Review of Fred's Appliance Service


Ruthie




Review of Fred's Appliance Service

Corina was efficient, polite and knew what she was doing. Thanks!


Very friendly, nice personality, patient & listens - good tech




Review of Fred's Appliance Service


Great Service




Review of Fred's Appliance Service

Very professional. Always on time or even early. Very knowledgeable.


Great service




Review of Fred's Appliance Service


nice knowlegable guy




Review of Fred's Appliance Service


Fred’s Appliance techs are first-rate professionals




Review of Fred's Appliance Service

Third or fourth time we’ve needed service; fridge or other kitchen appliances. Aleays on time, reasonably priced and explain options.


Response from Fred's Appliance Service:

Robert, That is great news! Thanks for submitting your review! Have a great weekend! The Fred's Team


Great service




Review of Fred's Appliance Service

She was friendly and efficient!


Great service




Review of Fred's Appliance Service

Prompt arrival and great and polite performance


Cindy




Review of Fred's Appliance Service

Great service


Great Service




Review of Fred's Appliance Service

Fred’s Appliance came out, quickly diagnosed the problem, and had me back in action within the hour! Amazing quality to their work


Response from Fred's Appliance Service:

Joshua, Thank you for sharing your experience with us. We hope you are enjoying your appliance again! Have a great weekend! The Fred's Team


good service




Review of Fred's Appliance Service

Fixed our dryer


Thanks




Review of Fred's Appliance Service

Fantastic service. The person who answered my call yesterday was extremely friendly and kind! The team that came to the house was fabulous. I do want to take an extra moment to share our appreciation for Macauley’s superb professionalism, work, explanation, and knowledge. We are going to renovate our kitchen. We plan to use Fred’s for our appliances based solely on our experience with your team.


Response from Fred's Appliance Service:

Hi Mary, Thank you so much for sharing your feedback. It is always so nice to hear great things about our team here at Fred's! We will certainly share your compliments of Mac with the entire team. We are happy that your unit is up and running again. Best of luck with your renovation! Thank you, The Fred's Team


Great Service




Review of Fred's Appliance Service


Awesome service and knowledge.




Review of Fred's Appliance Service

Jeff was very polite. Good advice.


Ellen




Review of Fred's Appliance Service

Prompt, knowledgeable, personable, neat, thorough


Great Service




Review of Fred's Appliance Service

Robert A. of Fred's Appliance has been here twice to fix our Whirlpool refrigerator in our camper. He came out, diagnosed the issue(s), ordered part(s) needed, made appointment to come back and fix. Both times (one year apart), he was efficient, pleasant and hardworking. I would highly recommend him and Fred's Appliance.


Response from Fred's Appliance Service:

Hi Jean, Thanks so much for your review! We are happy to hear that Robert was great to work with. We hope you have a wonderful holiday weekend, especially if you'll be camping! The Fred's Team


The best service!!




Review of Fred's Appliance Service

Best company Best people Only place to call


Thorough evaluation of my appliance




Review of Fred's Appliance Service


Quick solution




Review of Fred's Appliance Service


Prompt and efficient




Review of Fred's Appliance Service


Awesome great guys...




Review of Fred's Appliance Service

On time efficient And cleaned up . Would recommend .


Great Service




Review of Fred's Appliance Service

Knowledgeable, friendly, fast.


Great communication! Love the tracker to know the status of arrival!




Review of Fred's Appliance Service


refrigerator repair




Review of Fred's Appliance Service

door seals were breaking. Service tech ordered the parts, came back and installed the parts . no problems extended warranty call


Very Professional .




Review of Fred's Appliance Service

On time.. Knowledgeable. Friendly.


Worth the Warranty




Review of Fred's Appliance Service

The pre visit communication was excellent The service person was very knowledgeable and although we have to wait for an ordered part overall this has been very quick and very easy


Response from Fred's Appliance Service:

Hi Carol, Thank you for your feedback! We are so happy to hear that you had a great experience from scheduling to the repair. We hope you are enjoying your unit being up and running again! Have a great week! The Fred's Team


Great service




Review of Fred's Appliance Service

Though I didn't have my dryer repaired, Corina was very informative and honest about the problem & cost. I appreciate that and will recommend Fred's to anyone who needs appliance repairs. Thank you!!


Response from Fred's Appliance Service:

Hi Diane, Thank you for taking the time to submit your review. We're sorry to hear that your dryer wasn't repaired, but we are glad to know the Corina was able to be honest about the repair and pricing. Have a great week! The Fred's Team


Washing machine repair




Review of Fred's Appliance Service

Brian was our repairman. It took more than one visit because there was more than one part that needed to fix the problem. He (Brian) was excellent as was Fred's with their continual contact and follow-up. Definitely would use Fred's again!


Good once got here




Review of Fred's Appliance Service

They missed first appointment had to reschedule


Response from Fred's Appliance Service:

Hi Greg, Thank you for taking the time to submit your feedback. I do see that your appointment was canceled because it was not confirmed and we could not get ahold of you at the time the technician was ready to head to your home. I am happy to hear that we got you rescheduled and all taken care of! We hope you're enjoying your dishwasher being up and running again. Should you experience any issues, do not hesitate to call us at 1-888-45-FREDS! Have a great weekend! The Fred's Team


Hard to find this kind of service




Review of Fred's Appliance Service

Repair guy was perfect!! Knowledgeable, professional, arrived ahead of time, explained everything, but still friendly!! 5 star rating!!


Response from Fred's Appliance Service:

Hi Mary, Thanks for sharing! We are so happy to hear that your technician was professional, helpful, and available for any questions. Hope you have a great week! The Fred's Team


Problem Resolved!




Review of Fred's Appliance Service

Great job! Was diligent about locating the problem.


Excellent




Review of Fred's Appliance Service


Great service. Repairmen quickly identified and resolved the problem!




Review of Fred's Appliance Service


Beverly




Review of Fred's Appliance Service


Great Service




Review of Fred's Appliance Service


excellent and timely service




Review of Fred's Appliance Service


Great service




Review of Fred's Appliance Service

Brian quickly fixed my dryer. He had all the parts on the truck and was very respectful.


Response from Fred's Appliance Service:

Hi Michelle, Thank you for submitting your feedback! We always to our best to repair our customers' appliances on the first trip out and we are happy to hear that we could do that for you. We hope you are enjoying having your dryer back in action! Have a great week, The Fred's Team


Very professional, they explained the problem and solution.




Review of Fred's Appliance Service

Clean, professional, they explained the problem, quickly resolved it and made sure that the washer and dryer were properly placed.


Response from Fred's Appliance Service:

Hi Michael, Thank you for sharing your repair experience with us. We are happy to hear that our technicians were efficient and also explained the repair process to you! Have a great week! The Fred's Team


Washer Is Still Broken




Review of Fred's Appliance Service

Mr. Merritt came to fix my washer yesterday, May 18th. He installed two new parts, including a water pump. When he left, he said the washer was fixed. However, today, when I attempted to do laundry, I found that the washer is still broken and the problem is the same -- the water will not shut off at the beginning of the wash cycle and the washer will not begin to agitate. It seems to me that perhaps I wasted money on parts that were not necessary. Mr. Merritt was pleasant enough, but he did not fix my washer, and I am out $295. Fred's Appliance, I hope that you can make this right.


Response from Fred's Appliance Service:

Hi Patricia, Thank you so much for taking the time to submit your review. We did speak this morning about this issue and we have scheduled a time to send another technician out to your home. We will take another look to see what is wrong and get you all taken care of! We hope your experience will become positive after our next trip! Please do not hesitate to call with any questions or concerns 1-888-45-FREDS. Thank you, The Fred's Team


Everything was great!




Review of Fred's Appliance Service


Very knowledgeable




Review of Fred's Appliance Service

Answered all questions


Jo Ann




Review of Fred's Appliance Service

Brian did a great job & explained everything! Brian has a lot of experience & is able to find to problem quickly! Thank you Brian.


Response from Fred's Appliance Service:

Hi Jo Ann, This is so great to hear! Brian is very skilled as a technician and we are happy to hear that he was able to explain everything to you as well. Thank you for taking the time to share your positive experience! Have a great week! The Fred's Team


Great service an on time




Review of Fred's Appliance Service

Very clean cut and ask questions and amazingly waited for me to stop talking.then he explained how to best use product for longevity of machine plus, care of it.


Response from Fred's Appliance Service:

Hi Darrel, Thank you for submitting your review! We are happy to hear that you had such a great experience and that your technician was patient and informative. Always feel free to reach out should you have any questions about your machine! Have a great week! The Fred's Team


EdSchartman




Review of Fred's Appliance Service

Very nice guys


Great Service !




Review of Fred's Appliance Service


Washer repair




Review of Fred's Appliance Service


Great experience




Review of Fred's Appliance Service

Corina was very knowledgeable and offered suggestions on what to do for other issues that might happen on my older dishwasher.


Response from Fred's Appliance Service:

Hi Julie, Thank you for taking the time to submit your review! We are so happy to hear that Corina was able to suggest some tips for maintenance on your dishwasher. We hope you don't have to, but if you experience any issues in the future do not hesitate to call us at 1-888-45-FREDS Have a great weekend! The Fred's Team


Poor experience




Review of Fred's Appliance Service

Technician wasn't very knowledgeable about troubleshooting appliances he basically just threw parts at the problem until it was fixed he came to my home a total of three times in the course of 2 weeks. I wouldn't recommend Fred's to anyone I know.


Response from Fred's Appliance Service:

Hi Steven, Thank you for taking the time to share with us your experience. We always do our best to repair our customers' appliances in the fewest trips possible but sometimes they can stump us for a bit. I do see that our technician was out to your home a few times and I apologize for any inconvenience this caused. We are happy to hear that your Range is up and running again, however! As always, if you experience any trouble at all, do not hesitate to call us at 1-888-45-FREDS. Additionally, if there is anything else that we can do at this point to assist you, please let us know. We pride ourselves in "making it right" if any of our customers are displeased with our service. Have a great week! The Fred's Team


great service




Review of Fred's Appliance Service

great service


Corina was best serviceperson we've ever experienced




Review of Fred's Appliance Service

These appliances werer installed last Fall by Home Depot services, which was the worst! The icemaker stopped working (under warranty). Corina came out and professionally diagnosed the problem as a faulty solenoid valve. Her manners & professionalism are great! She clearly knows what she's doing. The part was ordered via her Ipad app and came on schedule. She returned and quickly got the icemaker going again. We and our dog Lucy thank Corina!


Response from Fred's Appliance Service:

Hi Doug, We really appreciate you taking the time to give Corina such fantastic feedback! It's always great to hear that our technicians provide professional and efficient service to our customers. We hope that you are enjoying your ice maker but we couldn't have done it without Lucy's assistance so be sure she gets an extra treat today! Have a great weekend! The Fred's Team


Wonderful




Review of Fred's Appliance Service


Very Satisfied




Review of Fred's Appliance Service

Techs were on time, polite, knowledgeable about the problem, had repair done quickly.


Response from Fred's Appliance Service:

Hi Teresa, Thank you for submitting your feedback! We are happy to hear about your positive experience and that your unit is repaired and working! Have a great weekend! The Fred's Team


Great Service




Review of Fred's Appliance Service

Agent was on time, courteous, knowledgeable, and completed the repair quickly.


Response from Fred's Appliance Service:

Hi Trudi, Thank you for taking the time to share with us your experience! We are so glad to hear about all of the great qualities that you experienced in our technician. We are also happy to hear that your unit it up and running for you again! Have a great weekend! The Fred's Team


Awesome




Review of Fred's Appliance Service

Thank you CORRINE..IT WAS A PLEASURE HAVING YOU SERVICE MY WASHER...SO PROFESSIONAL..THANK YOU AGAIN


Response from Fred's Appliance Service:

Hi Nancy, Thanks so much for your feedback! We are so glad to hear Corina was so professional! Have a great weekend! The Fred's Team


Excellent service




Review of Fred's Appliance Service

Polite knowledgeable and looked at complete picture to figure out problem for


George




Review of Fred's Appliance Service


Great Service. Plus very respectful gentleman




Review of Fred's Appliance Service


Great service




Review of Fred's Appliance Service

Your service men are very nice men


Great Job




Review of Fred's Appliance Service

Very professional and knowledgeable!


great service




Review of Fred's Appliance Service


Great Service!




Review of Fred's Appliance Service


Jerry




Review of Fred's Appliance Service

Super, Gabeb very pleasant and knowledgeable


Lights out Refrigerator




Review of Fred's Appliance Service


Great service!




Review of Fred's Appliance Service

Good experience!


great service




Review of Fred's Appliance Service

Great serviceman.


Dryer repair




Review of Fred's Appliance Service

Excellent service. Very professional


On time, helpful




Review of Fred's Appliance Service

Tech was on time and helpful, good service.


Great service




Review of Fred's Appliance Service

The technicians were knowledgeable friendly and very helpful .


Great service




Review of Fred's Appliance Service

Very wonderful thank you so much


Appliance Repair




Review of Fred's Appliance Service

Coery is just the best. Patient with questions, very informative, utmost professional!


Response from Fred's Appliance Service:

Dave, Thank you so much for your review! We are happy to hear that Corey was both helpful in servicing your unit, answering your questions, and professional! Glad to hear your unit is back up and running! Have a great week! The Fred' Team


2nd time to fix the first repair




Review of Fred's Appliance Service

I had to wait another three hours for the second technician to come and fix the error of the first technician, and according to him, it was free. Really appreciated that. We will see how long that repair lasts.


Response from Fred's Appliance Service:

Hello Joachim, We appreciate you taking the time to submit feedback on your experience. Appliances can sometimes reveal further issues after the first repair. We apologize that we had to take a second trip out, but we warranty our service charge for 30 days. When the technician said it was "free" he just meant that we wouldn't be charging you that service charge again. We are so happy to hear that your unit it up and running again. Should you experience any further issues, do not hesitate to give us a call at 1-888-45-FREDS and we will get you all taken care of. Have a great rest of your week! The Fred's Team


very competent, friendly service




Review of Fred's Appliance Service


Great service




Review of Fred's Appliance Service

Did good job and the communication was great!


Great service




Review of Fred's Appliance Service

Fred’d Appliance has never let me down!! Great concept moany great service


Response from Fred's Appliance Service:

Georgene, Thanks so much for sharing your experience with us. We are happy that we were able to get your appliance up and running again! Have a great rest of your week! The Fred's Team


Excellent service




Review of Fred's Appliance Service

On time,cleaned up and explained everything in detail.


efficient, knowledgeable, gifted diagnostician




Review of Fred's Appliance Service


Bottom oven




Review of Fred's Appliance Service


diagnostics




Review of Fred's Appliance Service


solved the problem




Review of Fred's Appliance Service


Freezer Receiving Frost




Review of Fred's Appliance Service

The repairman was on time and spent roughly 20 minutes at the house. He said the door was not sealing properly. I saw him add vaseline to the seal and he asked me to keep the door shut. The door stayed shut for 5 hours. The door still doesn't have a tight seal and I'm getting frost in the freezer again. The visit was not productive.


Response from Fred's Appliance Service:

Hi Joseph, Thank you very taking the time to submit your review. We would certainly like to send another technician out to your home. I just called and left you a message with the steps to take to set up for service. Please give us a call if you have any questions 1-888-45-FREDS Thank you! The Fred's Team


Great service!




Review of Fred's Appliance Service

I had a great experience today getting my microwave fixed. Great technicians and service!


Response from Fred's Appliance Service:

Hi Erin, Thank you so much for taking the time to give us your feedback. We are happy to hear that you had such a great experience with our service. Have a great rest of your week and enjoy having your microwave back in action! The Fred's Team


Excellent




Review of Fred's Appliance Service

They fixed it in a timely manner and did a great job


Response from Fred's Appliance Service:

Ross, We are so glad to hear that our technicians were efficient in repairing your unit! Thank you so much for taking the time to submit your review. Have a great week! The Fred's Team


Great service




Review of Fred's Appliance Service

Very happy with service and the repair man


Great Service!




Review of Fred's Appliance Service

Brian did a thorough job and had some great recommendations on how to make the most of my dishwasher! Will definitely call again.


Response from Fred's Appliance Service:

Hello Alicia, Thank you for submitting your review! We are happy to hear that Brian was able to share some maintenance tips so hopefully you won't need us in the future. But, if you do need us, know that we are only a phone call away! Have a great week! The Fred's Team


Fantastic Service and left appliance neat and clean, great job; would highly recommend to everyone.




Review of Fred's Appliance Service


Great Service




Review of Fred's Appliance Service

Brian did an excellent job in installing the parts & explaining the situation.


So satisfied!!




Review of Fred's Appliance Service

I was impressed with Fred's from start to finish. They contacted me after I notified my warranty company. I day was determined, and a follow-up call and email was sent with the 3-hour timeframe for the service to be done. The service men were here within the timeframe, completed the work, and were out in about a half hours. Fred's was professional from start to finish! Thank you!


Response from Fred's Appliance Service:

Hi Sandra, Thank you so much for taking the time to give us your feedback. We are happy to hear that you had such a great experience from scheduling all the way through your completed repair! Have a great week! Thank you, The Fred's Team


3rd time might be the charm




Review of Fred's Appliance Service


Response from Fred's Appliance Service:

Hi Heidi, Thank you for taking the time to submit your feedback. I do see we sent a technician out to your home to diagnose the issue and had to order parts for the repair. Sometimes it takes a few trips to get everything running smoothly again. However, if you experience any issues at all, do not hesitate to give us a call at 1-888-45-FREDS! Thank you, The Fred's Team


Great




Review of Fred's Appliance Service


Was under extended warranty no charge to me.




Review of Fred's Appliance Service

The Service tech was very informative.


Great Service , Jeff is a polite and knowledgeable young man....




Review of Fred's Appliance Service


Great service




Review of Fred's Appliance Service


Kim




Review of Fred's Appliance Service


Bill




Review of Fred's Appliance Service

Great service


Great service




Review of Fred's Appliance Service

Brian was out 3x to fix finally fix my dryer every time was polite and courteous


broken dryer




Review of Fred's Appliance Service

great service


Good workers, convenient to schedule, price not bad.




Review of Fred's Appliance Service

Seems like they did a good job, workers were very professional. Price ($89.99 service charge) seemed a LITTLE high, but not excessively so.


Quick, professional, courteous service!




Review of Fred's Appliance Service


Lloyd




Review of Fred's Appliance Service

Great service, Robert was awesome


Great service!




Review of Fred's Appliance Service


David R.

David R.

REFRIGERATOR WHIRLPOOL WRX735SDHZ02 FZ light switch had ice in it. Replaced switch. Tested. Good. Op test ok

Near Park Ln Dr, Strongsville, OH 44136
Brian M.

Brian M.

DBL WALL OVEN WHIRLPOOL WOD51EC0HS01 Cc unit not heating Found error of f6e4 UI and control mismatch Per tech sheet it advises to replace Copernicus Acu and if that doesnt work to replace UI Needs UI and Acu boards would like to have thermostat as well ; ordrng 1 W11261167 (cntrl-elec) and 1 W11297709 (console) and 1 WP4449751 (thrmst-fix)

Near Canyon Ridge, Bainbridge Township, OH 44023
Gabriel P.

Gabriel P.

WALL OVEN JENN-AIR W256 "Glass customer needs is no longer available is discontinued,cannot be repairable opt test ok"

Near Georgia Ave, Elyria, OH 44035
Gabriel P.

Gabriel P.

WASHER WHIRLPOOL WTW4815EW1 "Found pump overheating not pumping water replace from truck stock,opt test ok ; used 1 SENIORDISCOUNT (senior discount), and 1 WPW10661045XXX (XXX DO NOT RESTOCK XXX 57.78) from stock"

Near Baldwin Reserve Dr, Middleburg Heights, OH 44130
Gabriel P.

Gabriel P.

DRYER WHIRLPOOL WED8000DW4 After replace all burnt out parts notice wires was also damaged did not caught that before will be ordering main harness ; ordrng 1 W10901572 (harns-wire)

Near Hunter Lake Dr, North Ridgeville, OH 44039
Gabriel P.

Gabriel P.

WASHER MAYTAG MVW6230HW0 Found error code f0e3 overload call whirlpool tech line cause customer said unit stay on for 7 hours spoke to Robert he said that if load is overload it will do that .ran drain and spin on medium and it spin customer said it does and that there is and issue with unit and that it suppose to stop if there was a overload explain her that whirlpool said it will not stop if over load it will take longer time to wash but if she would of took some clothes out and press start then it wouldn’t take for ever she is very happy also upset that I did not stay to watch a full cycle advise her I have other calls to get to and that whirlpool said there is nothing to replace is and overload issue do not overload unit.

Near Bel Aire Cir, Westlake, OH 44145
David R.

David R.

REFRIGERATOR WHIRLPOOL KRMF706EBS01 "Cc unit not cooling. Found compressor not turning on, cold. Went through tech sheet. Invertor was getting 6.5 DC signal voltage, and 123 AC line voltage. Ordering compressor, comes with invertor, extended warranty covers Labor and Parts.; ordrng 1 W10832994 (compressor)"

Near Ridge Rd, North Royalton, OH 44133
Gabriel P.

Gabriel P.

DRYER WHIRLPOOL WED8000DW4 After replace all burnt out parts notice wires was also damaged did not caught that before will be ordering main harness ; ordrng 1 W10901572 (harns-wire)

Near Hunter Lake Dr, North Ridgeville, OH 44039
Jason N.

Jason N.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Cc unit leaking from ice maker Found ice cubes stuck in ice maker, no fully ejected. Ran manual harvest test, coming back 02 for harvest not complete. Unit need ice maker. RH ff door gasket also split at top, ordering gasket.; ordrng 1 W10846057 (gasket-fip) and 1 W11294907 (icemaker)"

Near Farringdon Ave, Euclid, OH 44132
Jeff M.

Jeff M.

DRYER WHIRLPOOL WED 8000 DW4 Dryer was squeaking installed a repair kit unit tested good; used 1 4392067 (DRYER REPAIR KIT) from stock

Near Carter Rd, Painesville, OH 44077
David R.

David R.

REFRIGERATOR WHIRLPOOL KRMF706EBS01 "Cc unit not cooling. Found compressor not turning on, cold. Went through tech sheet. Invertor was getting 6.5 DC signal voltage, and 123 AC line voltage. Ordering compressor, comes with invertor, extended warranty covers Labor and Parts.; ordrng 1 W10832994 (compressor)"

Near Ridge Rd, North Royalton, OH 44133
Jeff M.

Jeff M.

WASHER MAYTAG MVW8765FW3 The unit has a f6e2 Communications error needs new controls; ordrng 1 W11135391 (console) and 1 W11195970 (cntrl-elec)

Near Robinwood Dr, Mentor, OH 44060
Joe O.

Joe O.

WASHER WHIRLPOOL WTW8500DC5 "Installed control, ui, and housing. Ran auto test and calibration. Lid still not locking. Needs lid lock; ordrng 1 W10861642 (latch)"

Near Sidley Rd, Thompson, OH 44086
Jeff M.

Jeff M.

DRYER WHIRLPOOL WED9400SW1 Installed new part unit tested good

Near Majesty Ln, Painesville, OH 44077
Brian M.

Brian M.

WASHER MAYTAG MVWX655DW1 "Cc unit not spinning out Suspect tub hub to be damaged but can not get washplate off with out damaging it Will need tub hub and washplate ; ordrng 1 W10902814 (washplate) and 1 W10528947 (drive hub kit), used 1 SHIPPING (shipping and handling) from stock"

Near Rockspring Dr, Chagrin Falls, OH 44023
Jeff M.

Jeff M.

WASHER MAYTAG MVW8765FW3 The unit has a f6e2 Communications error needs new controls; ordrng 1 W11135391 (console) and 1 W11195970 (cntrl-elec)

Near Robinwood Dr, Mentor, OH 44060
Jeff M.

Jeff M.

DISHWASHER WHIRLPOOL MDBH949PAW1 "Dishwasher is leaking through the door seal. Customer had someone else come out and put a door seal on the machine they put the incorrect door seal on the unit which is causing it to leak; ordrng 1 W10542314 (door seal), used 1 SHIPPING (shipping and handling) from stock"

Near Berkshire Hills Dr, Willoughby Hills, OH 44094
Jason N.

Jason N.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Cc unit leaking from ice maker Found ice cubes stuck in ice maker, no fully ejected. Ran manual harvest test, coming back 02 for harvest not complete. Unit need ice maker. RH ff door gasket also split at top, ordering gasket.; ordrng 1 W10846057 (gasket-fip) and 1 W11294907 (icemaker)"

Near Farringdon Ave, Euclid, OH 44132
Dan H.

Dan H.

REFRIGERATOR GE ZIF36NMARH "Customer complaint of frost build up on top inside of unit, confirmed, unit needs new door gasket, customer does not want repair at this time ; ordrng 1 WR78X20986 (Gasket), used 1 SHIPPING (shipping and handling) from stock"

Near E Hanna Ln, Bratenahl, OH 44108
Jason N.

Jason N.

DRYER WHIRLPOOL WED4850HW0 "Cc unit not starting.Checked all thermals, all checked good. Checked door switch, checked good. Checked push to start button. Reading a high resistance value, does not change with button push. Unit needs start button.; ordrng 1 WPW10436303 (timer) and 1 WPW10446920 (switch-pts)"

Near Underwood Ave, Cleveland, OH 44119
Gabriel P.

Gabriel P.

OTR MICROWAVE WHIRLPOOL WMH31017HZ Unit transformer failure is burning took pic ordering also need harness just incase, took picture scheduling ; ordrng 1 W10836753 (transformr) and 1 W10850446 (capactr-mg)

Near Bentley Dr, Avon, OH 44011
Jeff M.

Jeff M.

DISHWASHER WHIRLPOOL MDBH949PAW1 "Dishwasher is leaking through the door seal. Customer had someone else come out and put a door seal on the machine they put the incorrect door seal on the unit which is causing it to leak; ordrng 1 W10542314 (door seal), used 1 SHIPPING (shipping and handling) from stock"

Near Berkshire Hills Dr, Willoughby Hills, OH 44094
Gabriel P.

Gabriel P.

WASHER MAYTAG MVWB835DW0 Replace part and still show error code f6e2 ordering console ; ordrng 1 W10861510 (console)

Near W 38th St, Lorain, OH 44053
Joe O.

Joe O.

WASHER WHIRLPOOL WTW8500DC5 "Installed control, ui, and housing. Ran auto test and calibration. Lid still not locking. Needs lid lock; ordrng 1 W10861642 (latch)"

Near Sidley Rd, Thompson, OH 44086
Dan H.

Dan H.

REFRIGERATOR GE ZIF36NMARH "Customer complaint of frost build up on top inside of unit, confirmed, unit needs new door gasket, customer does not want repair at this time ; ordrng 1 WR78X20986 (Gasket), used 1 SHIPPING (shipping and handling) from stock"

Near E Hanna Ln, Bratenahl, OH 44108
Brian M.

Brian M.

WASHER MAYTAG MFW9800TQ0 "Cc of noise Found tub to have bearing play Ran spin test also found motor to have bearing noise at higher spin speeds Needs motor and rear tub Est only ; ordrng 1 WP8182793 (motor-drve) and 1 W10772618 (tub-outer), used 1 SHIPPING (shipping and handling), and 1 1OVRSZ (oversized shipping) from stock"

Near Eastview Dr, Chagrin Falls, OH 44023
Jeff M.

Jeff M.

REFRIGERATOR WHIRLPOOL ED20AKXSW00 I could not find an issue with the machine it appears to be operating correctly the rest is the conversation that me and the customer had. This unit uses R12 Freon. Unfortunately they don’t make any parts for this unit anymore. Now I did look under the unit behind the black panel and the coils under the unit are fairly Clean. The unit has cycled on and off and I don’t hear any strange sound coming from the unit. It appears the unit is cooling well and has good airflow. I say run it till it stops working. It’s hard to say how much life is left in the unit but it looks good tested good everything is still working ; used 1 SENIORDISCOUNT (senior discount) from stock

Near Ridgeview Dr, Wickliffe, OH 44092
Brian M.

Brian M.

WASHER MAYTAG MVWX655DW1 "Cc unit not spinning out Suspect tub hub to be damaged but can not get washplate off with out damaging it Will need tub hub and washplate ; ordrng 1 W10902814 (washplate) and 1 W10528947 (drive hub kit), used 1 SHIPPING (shipping and handling) from stock"

Near Rockspring Dr, Chagrin Falls, OH 44023
Dan H.

Dan H.

WASHER MAYTAG MVWX655DW2 "Customer complaint that unit is not draining, found lid locked unable to unlock, nothing else is working, cant get the unit to go on diagnostics or select any cycle. Was able to unlock lid lock but control still not operating. Ordering control and lid lock. HV; ordrng 1 W11419215 (Control) and 1 W11307244 (Latch)"

Near E 124th St, Cleveland, OH 44108
Dan H.

Dan H.

RANGE WHIRLPOOL WEE730H0DS0 "Customer complaint that the panel is not working. Panel is getting power, but does not works, couldnt put unit on diagnostics. Is going to need the panel and; ordrng 1 W10728531 (Swcth) and 1 WPW10603098 (Cntr)"

Near Detroit Ave, Cleveland, OH 44113
Gabriel P.

Gabriel P.

OTR MICROWAVE WHIRLPOOL WMH31017HZ Unit transformer failure is burning took pic ordering also need harness just incase, took picture scheduling ; ordrng 1 W10836753 (transformr) and 1 W10850446 (capactr-mg)

Near Bentley Dr, Avon, OH 44011
Jason N.

Jason N.

DRYER WHIRLPOOL WED4850HW0 "Cc unit not starting.Checked all thermals, all checked good. Checked door switch, checked good. Checked push to start button. Reading a high resistance value, does not change with button push. Unit needs start button.; ordrng 1 WPW10436303 (timer) and 1 WPW10446920 (switch-pts)"

Near Underwood Ave, Cleveland, OH 44119
Corina B.

Corina B.

REFRIGERATOR WHIRLPOOL WRT138FZDM00 CC that the ff is freezing food. Checked the evap partial frost pattern. Will need an evaporator ; ordrng 1 WPW10143759 (Drier) and 1 W10836706 (Evaporator)

Near Johnson Ct, Cleveland, OH 44113
Gabriel P.

Gabriel P.

WASHER MAYTAG MVWB835DW0 Replace part and still show error code f6e2 ordering console ; ordrng 1 W10861510 (console)

Near W 38th St, Lorain, OH 44053
Dan H.

Dan H.

STACK W/D KENMORE 417.6172351 "Installed new control, op test good"

Near Ramona Ave, Lakewood, OH 44107
Brian M.

Brian M.

WASHER MAYTAG MFW9800TQ0 "Cc of noise Found tub to have bearing play Ran spin test also found motor to have bearing noise at higher spin speeds Needs motor and rear tub Est only ; ordrng 1 WP8182793 (motor-drve) and 1 W10772618 (tub-outer), used 1 SHIPPING (shipping and handling), and 1 1OVRSZ (oversized shipping) from stock"

Near Eastview Dr, Chagrin Falls, OH 44023
David R.

David R.

WASHER WHIRLPOOL MVWC415EW1 Cc not spinning. Found hub stripped from gearcase. Replaced off t/s. Ran calibration. Ran diagnostics. Ran a normal cycle and a drain and spin cycle. All tested good. Op test ok; used 1 W10528947 (HUB) from stock

Near Pearl St, Berea, OH 44017
Corey L.

Corey L.

REFRIGERATOR GE PSS25NGNAWW "Customer complaint of freezing temps in ff, confirmed temps were 28-30 in ff and 5 frz, found damper stuck open, unit needs new damper asm; ordrng 1 WR49X10091 (refrigerator damper), used 1 SHIPPING (shipping and handling) from stock"

Near Som Center Rd, Solon, OH 44139
Dan H.

Dan H.

WASHER MAYTAG MVWX655DW2 "Customer complaint that unit is not draining, found lid locked unable to unlock, nothing else is working, cant get the unit to go on diagnostics or select any cycle. Was able to unlock lid lock but control still not operating. Ordering control and lid lock. HV; ordrng 1 W11419215 (Control) and 1 W11307244 (Latch)"

Near E 124th St, Cleveland, OH 44108
Corey L.

Corey L.

REFRIGERATOR WHIRLPOOL WRS588FIHV00 "Customer complaint of freezing temps in ff section temps were 33-38 in ff and 0-5 frz, cans found against back wall in fridge center shelf was 30, thermistor checks passed, diffuser was really loud, replaced damper and added perma gum to cover 1/4 of air return vent, advised to allow 24-48 hours to have temps settle and not to store items against back wall"

Near Bangor Ave, Garfield Heights, OH 44125
Corey L.

Corey L.

REFRIGERATOR WHIRLPOOL WRF989SDAM00 "Customer complaint of cooling loss in frz and no ice just leaking from dispenser, confirmed temps were 50 in frz and 45 ff, unit has a CFC leak, unit needs both evaporators ff and frz, ff evap read n/p EVAPORATOR ASSEMBLY - FOR MORE INFORMATION ON THIS SERVICE, parts dept to locate ff evap, also bottom left corner of left ff door gasket torn exposing magnet needs door replaced, also left deli drawer slide failed, putting on schedule for CFC work but will need to keep job open for when door comes in; ordrng 1 LW10417773 (dor-fip ss) and 1 W10248531 (slide) and 1 WPW10143759 (dryer) and 1 WPW10608485 (evaporator)"

Near Wenhaven Dr, Chagrin Falls, OH 44022
Dan H.

Dan H.

RANGE WHIRLPOOL WEE730H0DS0 "Customer complaint that the panel is not working. Panel is getting power, but does not works, couldnt put unit on diagnostics. Is going to need the panel and; ordrng 1 W10728531 (Swcth) and 1 WPW10603098 (Cntr)"

Near Detroit Ave, Cleveland, OH 44113
Corina B.

Corina B.

REFRIGERATOR WHIRLPOOL WRT138FZDM00 CC that the ff is freezing food. Checked the evap partial frost pattern. Will need an evaporator ; ordrng 1 WPW10143759 (Drier) and 1 W10836706 (Evaporator)

Near Johnson Ct, Cleveland, OH 44113
Corey L.

Corey L.

REFRIGERATOR KITCHENAID KBFN402ESS01 "Customer complaint of over temp alarm coming on every time door is opened and ice not being made, confirmed, temps were 38 ff 28 frz, good frost pattern, found left door hinge failed arm is half engaging light switch, unit needs hing replacement kit from sp W11170909B; ordrng 1 W11171640 (shim-hinge) and 1 W11416733 (EXTENSION) and 1 WPW10739408 (cntrl-elec)"

Near Murcott Cir, Chagrin Falls, OH 44022
David R.

David R.

DRYER MAYTAG MEDX655DW1 Found seal on door off. Corrected. Took apart to make sure nothing loose. Making normal sounds. Op test ok

Near Northcliff Ave, Brooklyn, OH 44144
Corina B.

Corina B.

WASHER WHIRLPOOL WFW6620HW0 "CC that the unit is leaking. Found the bellow is ripped. The unit shakes when spinning and the basket is going the wrong direction. Service pointer W11436352 to check the bellow for tears. Service pointer W11445524 if unit shakes to replace the main control. Will need a stator, bellow and control; ordrng 1 W11314648 (Bellow) and 1 W11354541 (Stator) and 1 W11322905 (Control)"

Near W 57th St, Cleveland, OH 44102
Corey L.

Corey L.

REFRIGERATOR GE PSS25NGNAWW "Customer complaint of freezing temps in ff, confirmed temps were 28-30 in ff and 5 frz, found damper stuck open, unit needs new damper asm; ordrng 1 WR49X10091 (refrigerator damper), used 1 SHIPPING (shipping and handling) from stock"

Near Som Center Rd, Solon, OH 44139
Joe O.

Joe O.

REFRIGERATOR WHIRLPOOL WRF560SEYM05 Installed drain tube. Steamed drain. Op test ok

Near Mayfair Ln, Warrensville Heights, OH 44128
Jason N.

Jason N.

DRYER KENMORE 110.776426 "Cc unit not shutting off, have to unplug unitCustomer states unit will continually run without shutting down. Plugged in unit, confirmed unit running with push to start input. Advanced timer to off, unit will keep advancing through off position. Checked push button contacts. Checked normal. Checked timer contacts, checked good. Retested unit, unit is now shutting off normally in all timer positions. Advised customer this could be welded contacts in the start switch that finally opened up. Quoted start switch as this could potentially happen again.; ordrng 1 WP3404233 (switch-pts4238), used 1 SHIPPING (shipping and handling) from stock"

Near S Lake Shore, Euclid, OH 44119
Corey L.

Corey L.

REFRIGERATOR WHIRLPOOL WRF989SDAM00 "Customer complaint of cooling loss in frz and no ice just leaking from dispenser, confirmed temps were 50 in frz and 45 ff, unit has a CFC leak, unit needs both evaporators ff and frz, ff evap read n/p EVAPORATOR ASSEMBLY - FOR MORE INFORMATION ON THIS SERVICE, parts dept to locate ff evap, also bottom left corner of left ff door gasket torn exposing magnet needs door replaced, also left deli drawer slide failed, putting on schedule for CFC work but will need to keep job open for when door comes in; ordrng 1 LW10417773 (dor-fip ss) and 1 W10248531 (slide) and 1 WPW10143759 (dryer) and 1 WPW10608485 (evaporator)"

Near Wenhaven Dr, Chagrin Falls, OH 44022
Corina B.

Corina B.

REFRIGERATOR WHIRLPOOL KRFC704FBS02 CC that the door does not shut properly. Found the door is cracked. Will need a new door.; ordrng 1 W11254958 (Door) and 1 W11330486 (Ui)

Near W 58th St, Cleveland, OH 44102
Corey L.

Corey L.

REFRIGERATOR KITCHENAID KBFN402ESS01 "Customer complaint of over temp alarm coming on every time door is opened and ice not being made, confirmed, temps were 38 ff 28 frz, good frost pattern, found left door hinge failed arm is half engaging light switch, unit needs hing replacement kit from sp W11170909B; ordrng 1 W11171640 (shim-hinge) and 1 W11416733 (EXTENSION) and 1 WPW10739408 (cntrl-elec)"

Near Murcott Cir, Chagrin Falls, OH 44022
Jeff M.

Jeff M.

STACK W/D/W FRIGIDAIRE FFLE1011KW2 The belt came off put the belt back on

Near Rockefeller Rd, Wickliffe, OH 44092
Corina B.

Corina B.

WASHER WHIRLPOOL WFW6620HW0 "CC that the unit is leaking. Found the bellow is ripped. The unit shakes when spinning and the basket is going the wrong direction. Service pointer W11436352 to check the bellow for tears. Service pointer W11445524 if unit shakes to replace the main control. Will need a stator, bellow and control; ordrng 1 W11314648 (Bellow) and 1 W11354541 (Stator) and 1 W11322905 (Control)"

Near W 57th St, Cleveland, OH 44102
Jason N.

Jason N.

WASHER MAYTAG MVWB835DW4 "Cc unit shorted, sparks when plugged inPlugged in unit, small spark at outlet. Advised customer this is normal. Unit powered on. Ran diagnostics, auto test. All functions normal. Unit is working as designed."

Near Mcelhattan Ave, Cleveland, OH 44110
Brian M.

Brian M.

COOKTOP ELE WHIRLPOOL WCG97US6HS00 Cc unit sparking when turning one burner on This is normal operation for this unit spark module gives power to all burners OP Test Ok

Near Lake Dr, Auburn Township, OH 44023
Corina B.

Corina B.

REFRIGERATOR WHIRLPOOL KRFC704FBS02 CC that the door does not shut properly. Found the door is cracked. Will need a new door.; ordrng 1 W11254958 (Door) and 1 W11330486 (Ui)

Near W 58th St, Cleveland, OH 44102
Dan H.

Dan H.

REFRIGERATOR KITCHENAID KUWS246ESS2 "Installed new thermostat , op test good"

Near High Pkwy, Rocky River, OH 44116
Dan H.

Dan H.

DISHWASHER WHIRLPOOL MDB8959SKW0 "Customer complaint of f9e1 error code, found unit not draining, found metal chopper blade broken , installed new drain pump, op test good"

Near Portman Ave, Cleveland, OH 44109
Jason N.

Jason N.

DRYER KENMORE 110.776426 "Cc unit not shutting off, have to unplug unitCustomer states unit will continually run without shutting down. Plugged in unit, confirmed unit running with push to start input. Advanced timer to off, unit will keep advancing through off position. Checked push button contacts. Checked normal. Checked timer contacts, checked good. Retested unit, unit is now shutting off normally in all timer positions. Advised customer this could be welded contacts in the start switch that finally opened up. Quoted start switch as this could potentially happen again.; ordrng 1 WP3404233 (switch-pts4238), used 1 SHIPPING (shipping and handling) from stock"

Near S Lake Shore, Euclid, OH 44119
Corina B.

Corina B.

WASHER WHIRLPOOL WTW5000DW3 CC that there is a loud noise after it fills. Found the basket not centered. Adjust the legs. Ran a calibration. Started a normal cycle. Found the water hammering on the cold side. Cust does have a hammer arrestor. Turn water pressure down still hammering. Advised cust to have a plumber to look at the arrestor. Optest ok.

Near W 69th St, Cleveland, OH 44102
Brian M.

Brian M.

REFRIGERATOR KITCHENAID KRMF706ESS01 Installed deli wire harness and deli board OP Test Ok

Near Rock Creek Dr, Aurora, OH 44202
Dan H.

Dan H.

REFRIGERATOR WHIRLPOOL WRT511SZDM00 "Installed new thermostat and diffuser, op test good"

Near Ely Vista Dr, Parma, OH 44129
Brian M.

Brian M.

RANGE WHIRLPOOL WEGA25H0HN0 Cc unit keeps resetting time I found error of f6e0 Per previous encounters whirlpool suggested to connect unit to WiFi and app to run updates Got customer set up and updates installing Advised to watch OP Test Ok

Near S Cleveland Ave, Akron, OH 44312
David R.

David R.

WASHER WHIRLPOOL WTW4816FW2 "Unit checks good. All legs are on each corner, can adjust. Ran unit and checked agitate and spin. Both good. Normal sounds. Op test ok"

Near Northcliff Ave, Brooklyn, OH 44144
Jeff M.

Jeff M.

WASHER MAYTAG MVW7230HW0 Customer was having a balancing issue with the washer I went over proper loading procedures and cycle management unit tested good

Near Lamplight Ln, Willoughby Hills, OH 44094
Corina B.

Corina B.

WASHER MAYTAG MVWB865GW1 CC that the unit will only let her do one load a day and can not select any cycle. Ran diag no codes. Ran a calibration and an encoder test. Ran a auto test. Started a drain and spin. Will change cycles and settings. Working as designed. Optest ok.

Near Lake Ave, Lakewood, OH 44107
Corina B.

Corina B.

DISHWASHER MAYTAG MDB4949SDE0 "CC that there is white residue on the dishes. Ran diag F6e1 low water. Ran a calibration. Found the upper spray arm not spraying. Will need a new pump and motor. ; ordrng 1 WPW10591570 (Pump and motor), used 1 Shipping from stock"

Near Clifton Blvd, Lakewood, OH 44107
Jeff M.

Jeff M.

WASHER GE GTWN4250D0WS "The unit has a lid switch fault code needs new lid switch estimate only; ordrng 1 WH12X10334 (washing machine lid), used 1 SENIORDISCOUNT (senior discount), and 1 SHIPPING (shipping and handling) from stock"

Near E Main St, Geneva, OH 44041
Jason N.

Jason N.

COOKTOP ELE JENN-AIR JGD3430GS00 "Cc burner valve not workingConfirmed valves seized up. Replaced entire manifold using customer supplied pre Id part. Gas leak checked all connections. Tested all burners, op test good."

Near Spicebush Ln, Solon, OH 44139
Joe O.

Joe O.

DRYER AMANA NED4655EW1 "Cc: not heating properlyFound unit is heating, and cycling heat. Found lint trap full of lint. Advised customer on cleaning lint trap. Op test ok"

Near Angelus Ave, Cleveland, OH 44105
Joe O.

Joe O.

DRYER MAYTAG MGD5630HW1 "Installed control. Ran test cycle. With wet load. Unit heated, continued to run, shut down heat, ran for 30 mins with no heat. Then re heated. Spoke with BJ, he stated it sounds like it is designed to run that way. Spoke with customer. He stated he will give it a try. Op test ok"

Near Misty Hollow Ln, Kirtland, OH 44094
Jeff M.

Jeff M.

WASHER GE GTWN4250D0WS "The unit has a lid switch fault code needs new lid switch estimate only; ordrng 1 WH12X10334 (washing machine lid), used 1 SENIORDISCOUNT (senior discount), and 1 SHIPPING (shipping and handling) from stock"

Near E Main St, Geneva, OH 44041
Corina B.

Corina B.

DISHWASHER MAYTAG MDB4949SDE0 "CC that there is white residue on the dishes. Ran diag F6e1 low water. Ran a calibration. Found the upper spray arm not spraying. Will need a new pump and motor. ; ordrng 1 WPW10591570 (Pump and motor), used 1 Shipping from stock"

Near Clifton Blvd, Lakewood, OH 44107
Brian M.

Brian M.

WASHER MAYTAG MVWC465HW2 Cc unit not unlocking Found lid lock just clicking Replaced lock Ran auto test and calibration OP Test Ok

Near W Spruce Ave, Ravenna, OH 44266
Jason N.

Jason N.

REFRIGERATOR GE ZICP360NXBLH Cc unit freeze door not opening or closing correctlyFound freezer door left side track slides packed with ice. Cleared ice and lubed with silicone spray. Freezer door operation normal. Customer also states unit had shifted over too far right causing cabinet door interference. Lowered unit front wheels and shifted unit over left. Reset leveling feet. No more interference. Op test good.

Near Sun Ridge Ln, Chagrin Falls, OH 44022
Gabriel P.

Gabriel P.

DRYER MAYTAG MEDX655DW1 "Found front panel and side cabinet dented pretty bad took pictures,ordering parts office to review if whirlpool covering the parts ; ordrng 1 8533643 (cabinet) and 1 W10806345 (panel)"

Near Oak Point Rd, Lorain, OH 44053
Jason N.

Jason N.

RANGE KITCHENAID KSGB900ESS0 "Cc unit not able to bake, fan speed errorConfirmed code f8e0 for fan speed low. Replaced cool blower fan using customer pre Id part. Ran bake test to 350 degrees. Good preheat to 350, blower fan op test good. No faults. Op test good."

Near Aurora Rd, Solon, OH 44139
Dan H.

Dan H.

WASHER WHIRLPOOL MVW7230HW0 "Customer complaint that unit be shaking to much, unit is unlevel, ran diagnostics found f0e9(off balance pause) and f0e5(off balance load) error codes, leveled unit, unit is operating as designed"

Near E 141st St, Maple Heights, OH 44137
Jeff M.

Jeff M.

DRYER MAYTAG MEDC465HW0 unit is not getting enough power customer needs an electrician

Near Madison St, Conneaut, OH 44030
David R.

David R.

REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Replaced door. Tested. Good. Op test ok

Near Byron Dr, North Olmsted, OH 44070
Gabriel P.

Gabriel P.

DRYER MAYTAG MEDX655DW1 "Found front panel and side cabinet dented pretty bad took pictures,ordering parts office to review if whirlpool covering the parts ; ordrng 1 8533643 (cabinet) and 1 W10806345 (panel)"

Near Oak Point Rd, Lorain, OH 44053
Dan H.

Dan H.

REFRIGERATOR MAYTAG MFI2569VEM4 "Installed new control, op test good"

Near E 131st St, Cleveland, OH 44105
Corina B.

Corina B.

RANGE WHIRLPOOL WFC310S0ES0 CC that the burner on a simmer boil the water. Turned the burners on not cycling. Will need new switches. Cust pd for the drip pans; ordrng 1 WP3148952 (RT switch) and 2 WP3149400 (Switch)s and 2 WPW10196406 (Drip pan)s and 2 WPW10196405 (Drip pan)s

Near E 29th St, Newburgh Heights, OH 44105
Corina B.

Corina B.

REFRIGERATOR WHIRLPOOL WRT311FZDW00 CC that the ff section is not cooling. Found a gap at the bottom of the ff section.took pictures. Called t/l TJ unit is non repairable.

Near Storer Ave, Cleveland, OH 44109
Corina B.

Corina B.

RANGE WHIRLPOOL WFC310S0ES0 CC that the burner on a simmer boil the water. Turned the burners on not cycling. Will need new switches. Cust pd for the drip pans; ordrng 1 WP3148952 (RT switch) and 2 WP3149400 (Switch)s and 2 WPW10196406 (Drip pan)s and 2 WPW10196405 (Drip pan)s

Near E 29th St, Newburgh Heights, OH 44105
Jason N.

Jason N.

REFRIGERATOR KITCHENAID KRFC704FBS00 "Cleared ff evap drain, cleared ice and water from ff section bottom. Installed new ff evap cover. Installed freezer door slides. Op test good."

Near Pine Acres Ln, Chesterland, OH 44026
Joe O.

Joe O.

REFRIGERATOR MAYTAG MBF1958XEB5 "Cc: ice build up in bottom of freezerFound drain tube plugged up. Cleared drain. Replaced drain tube. Op test ok; used 1 SENIORDISCOUNT (senior discount), and 1 W10619951 (TUBE-DRAIN) from stock"

Near Larchwood Dr, Painesville, OH 44077
Joe O.

Joe O.

FREEZER WHIRLPOOL WZF79R20DW03 "Installed control, thermistor, and harness. Steamed evaporator. Advised customer to allow 24 hours for temps to adjust. Op test ok"

Near Creekwood Dr, Mentor, OH 44060
Jason N.

Jason N.

RANGE GE JSP46SP1SS "Cc unit oven door will not closeCustomer stated he was moving unit and grabbed a hold of the door to move it, the door gave way in an odd way. Found oven door has very little spring pressure. Hinge springs are sprung. Unit needs new oven door hinges. Customer not repairing, estimate only."

Near Green Rd, Perry, OH 44081
Jason N.

Jason N.

WASHER MAYTAG MVWB835DW3 "Cc unit loud in spin cycleRan manual spin diagnostics, loud bearing noise when in spin. Unit needs gearcase. Customer not repairing, estimate only."

Near State Rd, Geneva, OH 44041
Joe O.

Joe O.

WASHER MAYTAG MVWB765FW3 "Cc: rattling noise during spinFound no stored error codes. Ran drain and spin. Could not duplicate noise. Checked motor, and gearcase. Everything looks normal and sound normal. Ran auto test and calibration. Customer had a video, sounded like nuts and bolts stuck in it. Checked drain pump could not duplicate. Op test ok"

Near Nelmar Dr, Painesville, OH 44077
Jason N.

Jason N.

REFRIGERATOR KITCHENAID KRFC302EBS00 "Cc unit ice maker not workingCustomer has a part that broke off of ice maker. Confirmed stripper plate broken off, unable to replace, clips are broken. Found ice jammed inside mold. Ice maker will need to be replaced. ; ordrng 1 W10886931 (icemaker13994), used 1 SHIPPING (shipping and handling) from stock"

Near Chartley Rd, Gates Mills, OH 44040
Brian M.

Brian M.

DISHWASHER MAYTAG MDB4949SDZ0 Cc unit not washing Found sump just humming Needs sump assembly Pump under warranty for 120 months ; ordrng 1 WPW10591570 (pump&motor)

Near Rolling Meadows Dr, Garrettsville, OH 44231
Jason N.

Jason N.

REFRIGERATOR WHIRLPOOL WRT318FZDW02 "Cc unit freezing product in ff sectionFound temps in ff section at 32 degrees. Freezer at 15 degrees. Checked evaporator condition. Found ice ball on cap tube, only 1/4 of evaporator frosted. Unit has refrigerant leak on evaporator, unit is cycling too long to satisfy temperature demands of freezer causing ff section to get too cold. Quoted for sealed system repair. Customer not repairing, estimate only."

Near Lander Rd, Highland Heights, OH 44143
Joe O.

Joe O.

DRYER KENMORE 110.828321 Cc: not heatingFound all fuses and thermostats are good. Found element is not open. Found element is not receiving any power. Unit spins but will not heat. Needs controlControl shows no longer available. Customer stated she is going to replace the unit.

Near Maple St, Kirtland, OH 44094
Dan H.

Dan H.

DISHWASHER KITCHENAID KDFE104DSS0 "Installed new sump assembly, op test good"

Near Woodway Rd, Beachwood, OH 44122
Joe O.

Joe O.

DISHWASHER KITCHENAID KDTE234GWH0 Installed housings. Tested. Op test ok

Near Shelburne Rd, Shaker Heights, OH 44122
Jason N.

Jason N.

REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Cc unit freezing product in ff section.Customer states product on left side of unit is intermittently freezing. Checked thermistors, all passed. Damper operation normal, ice maker is in use. Unit will need damper control and seal for air leakage. Customer is calling Costco and WP."

Near Westerham Rd, Mayfield Heights, OH 44124
Joe O.

Joe O.

DRYER WHIRLPOOL WGD4815EW2 Installed power cord. Tested multiple times. Op test ok

Near Shaker Rd, Cleveland Heights, OH 44118
Gabriel P.

Gabriel P.

WASHER WHIRLPOOL WTW8240YW0 Found basket not floating up and down also shocks on rear are lower the front gave estimate customer will not repair

Near Chester Rd, Avon, OH 44011
Corina B.

Corina B.

DRYER MAYTAG MEDB765FW0 CC that the unit is not heating. Checked the power l1 to n 120volts l2 to n 0 volts l1 to l2 0 volts. Customer has a foil style vent advised customer to replace with a semi rigid or rigid vent. Advised cust will need an electrician. Optest ok

Near Portman Ave, Cleveland, OH 44109
Corey L.

Corey L.

REFRIGERATOR KENMORE 106.589048 "Installed thermostat, op test good"

Near Hawthorne Dr, Mentor, OH 44060
Corey L.

Corey L.

REFRIGERATOR WHIRLPOOL WRF535SWHZ04 "Customer complaint of frost in frz on light switch and doors uneven, adjusted hinges and feet to level doors, found gap on top of frz compartment trim around liner, silicone gap using stock adhesive; used 1 8201711 (ADHESIVE) from stock"

Near Claremont Blvd, Garfield Heights, OH 44125
Joe O.

Joe O.

DISHWASHER WHIRLPOOL WDF520PADM7 Installed water valve. Ran test cycle. Unit still has shudder at start of fill. Advised customer she needs a plumber.

Near Van Aken Blvd, Shaker Heights, OH 44122
Joe O.

Joe O.

REFRIGERATOR KITCHENAID KSC24C8EYY02 "Cc: not cooling properly ff sectionFound unit has good frost pattern, found evap fan harness came disconnected. Reconnected fan. Tested. Advised customer to allow 24 hours for temps to adjust. Op test ok"

Near Hadleigh Rd, University Heights, OH 44118
Corey L.

Corey L.

REFRIGERATOR WHIRLPOOL KUWR304EBS01 "Corrected model number and found coverage through entitlement, Customer complaint wine cooler makes a loud noise like a leaf blower in the distance but is quiet now, confirmed unit in a defrost nothing is on, cycled cooling and held door open with switch shut, could not hear sound, when shutting door could hear rattling sound in compressor area, unit legs all the way down, slightly tilted unit for self door closure and sound went away, advised if sound returns try to video record"

Near Jonathans Trace, Broadview Heights, OH 44147
Corina B.

Corina B.

DISHWASHER WHIRLPOOL WDT720PADW2 "CC that the unit does not drain and there is soap in the dispenser. Checked drain pump, clear. Ran diag 7-1 no heat. Pump and motor did not start. Checked the power at the control, 120 volts. Will need a new motor. ; ordrng 1 WPW10671941 (Pump and motor)"

Near W 94th St, Cleveland, OH 44102
Corina B.

Corina B.

REFRIGERATOR WHIRLPOOL WRT518SZFW00 CC that the freezer is not freezer. Fz 10* ff 43*checked the evap good frost pattern. Will need a main control.; ordrng 1 W11371382 (Control)

Near Brick Mill Run, Westlake, OH 44145
Joe O.

Joe O.

WASHER ROPER RTW4516FW2 "Cc: not filling enough, stopping and refilling, not rinsingAdvised customer these units are designed to use less water, also advised customer they stop during fill to sense the water level to know how much water to add with clothing in it. Found no stored error codes. Ran auto test and calibration. Could not duplicate issue. Unit functioning as designed. Op test ok"

Near Mallard Ave, Euclid, OH 44132
Brian M.

Brian M.

RANGE WHIRLPOOL WFG515S0ES1 "Installed control ran test bake OP Test Ok Cc that front 2 burners not igniting properly Needs burner heads Customer to install if approved ; ordrng 2 WPW10515455 (burnr-head)s, used 1 SHIPPING (shipping and handling) from stock"

Near Fairfield Dr, Twinsburg, OH 44087
David R.

David R.

REFRIGERATOR KITCHENAID KRFF507HBS00 Replaced FZ module LED. All lights working now. Op test ok

Near Nob Hill, Strongsville, OH 44136
Corina B.

Corina B.

WASHER MAYTAG MVWC565FW1 "CC that the unit just hums. Found the drain pump on. Held the start button in for 10 seconds, drain pump stopped. Started a normal cycle. Optest ok."

Near Lanyard Dr, Parma, OH 44129
Brian M.

Brian M.

WASHER WHIRLPOOL WTW4816FW2 Cc unit not working properly Found unit to be stuck in sensing mode Found clutch nut to have back off allowing free spin on clutch Used blue lock tite and reinstalled nut Ran auto test and calibration OP Test Ok

Near Cardinal Dr, Hiram, OH 44234
Joe O.

Joe O.

WASHER WHIRLPOOL WFW94HEXW0 "Cc: not drainingF6e1(communication error between ccu and mcu) f8e1(long fill no fill) f9e1(long drain) f7e1(DRIVE MOTOR TACHOMETER ERROR / WASHER OVERLOAD). Per tech sheet, ohmed out drain pump, found drain pump is good. Ohmed out harness between mcu and ccu, checked good. Motor checked good. Drum spins freely. Needs main controlCustomer does not want to repair at this time"

Near Densmore Rd, Willowick, OH 44095
Corey L.

Corey L.

WASHER MAYTAG MVWB835DC4 "Customer complaint washer not completing cycle and is loud and shaking, ran diagnostics found f7e9, found basket binding on shaft in one area making it lopsided while rotating, unit needs gearcase W11455453, customer does not want repair at this time, customer to call wpl about coverage; used 1 SHIPPING (shipping and handling) from stock"

Near Newton Pass, Broadview Heights, OH 44147
Brian M.

Brian M.

MICROWAVE KITCHENAID KMHS120ESS4 Cc unit has switch pushed in Pulled switch back into place Ran test cycle No issue found with switch OP Test Ok

Near Merry Oaks Trail, Chagrin Falls, OH 44023
David R.

David R.

REFRIGERATOR KENMORE 253.7882901 "Cc a FZ is working but FF temp is high. Found FZ fan motor not workin