Cc unit squeaking Found hub not tight and basket squeaking Tightened hub nut Rad test cycle OP Test Ok

Installed evaporator fan motor. Good airflow to both ff and freezer sections. Advised customer to allow several hours for unit to return to desired temperatures. Op test good.

"Cc unit not heating Plugged in unit, ran op test, unit heated properly. Ran dryer for several minutes, unit cycled heat on and off properly, good airflow at vent. Could not find an issue with unit at this time. Unit is working as designed."

"Cc unit making a loud chugging noiseCustomer stated unit will make a loud chugging noise intermittent throughout the day. Ran diagnostics functions tests, found noise in question to be the damper control. Advised customer we can try to replace damper control for excessive noise, may or may not remedy the noise in full. ; ordrng 1 WPW10479155 (Damper control)"

"Unit over 20 years old. Cc unit not cooling. Found fan in freezer not working. Will only work if spun by hand but fan motor is super loud. Good frost pattern on evap. Ordering fan and blade. ; ordrng 1 4389144 (Evap fan motor) and 1 WP2169142 (Fan blade), used 1 SHIPPING (shipping and handling) from stock"

Cc that unit was not making ice but her son looked over it and it started making ice. Verified and bin was full of ice temperatures were good freezer at 5* and ff section at 38* explained to customer that most likely the ice maker was turned of by accident and from her son testing it he turned it on and now its working as should. Opt test ok.

"Could not smell any gas. Customer stated gas company said leak is very minor. And did not shut her gas off. Customer still wants valve replaced. Went to install valve. Found regulator and gas line have to be detached in order to pull unit out. Do not have pipe dope to do job today."

Timer not finished on 45 minutes ordering ; ordrng 1 WPW10521398 (Timer)

"Cc unit not sealing all the way, found gasket falling off, removed gasket and replaced with new one, door liner is warped and wont hold the gasket, unit will need the Fz door replaced, ordering door, fz door is out of stock office to contact customer for next service appointment when parts are available.; ordrng 1 LW10599407 (dor-fip) and 1 W11178521 (nameplate)"

"Wrong part recieved, ordering correct part ; ordrng 1 W11569112 (Fabric softener Dispenser)"

"Installed new lid switch , op test good"

Cc that the unit is not heating. Confirmed. Found ignitor failed. Replaced from T/S. Op test ok.; used 1 279311 (IGNITOR) from stock

"Cc that one of the wheels on the right side comes off and that the top spray arm falls off. Confirmed. Unit will need new adjuster kit, top spray arm and retainer for spray arm. ; ordrng 1 WP3400918 (Ratiner) and 1 WPW10327455 (Spray arm) and 1 W10712395 (Adjuster kit), used 1 SHIPPING (shipping and handling) from stock"

"Cc same issues with door, sometimes buttons are intermittent. No notes known on unit. Ordering door. ; ordrng 1 W11186019 (Door)"

"CC that there was a loud noise and water stays in the tub. Confirmed. Found a plastic tab in the drain pump, removed the tab. Found drain hose on the ground, raised the drain hose above the sink. Called t/l documented the finding. Opt test ok."

"Cc that unit control LEDs change on their own and sometimes unit shuts off she stated that she have the unit in max cooling since thats the only setting that was working, checked UI and unit is operational, chances settings multiple times and unit is working properly, customer saw me turn off the unit and asked why I pressed the right button, I told her the right one controls the temperature settings and also turns the cooling on and off, she stated that she was pressing the left one.Customer wants estimate for the control, in case that the unit shuts off again she would like to order it and replaced it, gave customer estimate for the repair, and she will talk to her husband and see if its worth repairing or replacing the unitUnit is working as designed at the moment, can see any issues with the unit. Opt test ok; ordrng 1 WPW10336519 (cntrl-elec), used 1 SHIPPING (shipping and handling) from stock"

"Steam drip pan it was clogged and clean tube it had mineral buildup is all clean and unclog,opt test ok"

"Customer complaint that unit is not starting, model and serial tag worn off, found belt snapped, unit needs new belt; ordrng 1 WE12M29 (Belt), used 1 SHIPPING (shipping and handling) from stock"

"Customer complaint that freezer section is not cooling, fresh food section temperature at 39 degrees, freezer section temperature at 70 degrees , fresh food section thermistor reading 46 degrees , unit needs new fresh food section thermistor ; ordrng 1 5303918775 (Thermistor)"

"Customer complaint that right front burner is not lighting, found igniter broken, installed new igniter, op test good"

"Cc: oven not heating properly bake or broilFound bake igniter pulling intermittent amp draw. Found unit will light gas fluttering. Found broil igniter only pulling 1.0 amps. Needs bake igniter and broil igniter(discontinued).Advised customer broil igniter discontinued and u it may need gas valve if igniter does not fix flutter which is also discontinuedCustomer does not want to repair at this time ; ordrng 1 WP73001165 (igniter- 1), used 1 SHIPPING (shipping and handling) from stock"

Installed element. Tested. Op test ok

Installed fill tube heater and water valve. Ran ice maker harvest and fill. Op test ok

CC that the CO alarm went off. The CO is about 10 feet away from the oven. Advised cust any open flame puts CO off. Opt test ok

"Installed new blower wheel, wheel was damaged again. Found motor mount loose causing motor to bounce and allow blower wheel to contact housing. Tightened motor mount. Ran dryer test cycle for 10 minutes, no abnormal sounds heard. Op test good."

Cc that when they they try to turn on a burner the oven light tends to light up and shut off. Verified and saw it happened tested the outlet and it has a open ground called BJ to explain issue and we tested unit in another outlet and it worked fine explained to customer they will need to check the outlet to make sure its hooked up to a ground or if not the outlet is bad will need and electrician. Opt test ok.

"CC that there is no ice and there is water leaking. Confirmed. Found the drain hole blocked with ice, steamed out the drain hole. Cycled the ice maker valve humming. Removed the water line and cycle, water coming out, steamed the water line to the ice maker. Ice maker filled. Opt test ok."

"Replaced wash motor, ran diagnostics, good. Filled up rinse aid and used finish detergent. Running unit on normal with high temp and heated dry on. Advised of placement of dishes for optimal rinse. Owners manual if needed. Unit is good. Customer to monitor. Op Test Ok"

"Replace parts,opt test ok"

"Cc off balance Found suspension to have been weak Ran auto test and found that shifter is broken as well Needs suspension rods and shifter ; ordrng 1 W10780048 (suspension) and 1 WPW10006355 (actuator), used 1 SHIPPING (shipping and handling) from stock"

"Cc that the unit is making a loud noise , confirmed, noise came from compressor, verify found compressor box raddleds. Corrected issue. Op test ok"

"Removing evaporator found that the back wall is burned, its showing wires. Called tech line spoke with Scott file number Non repairable. Cust needs to call extended warranty and provide file number and tell them unit is not repairable."

Installed evap harness. Unit is cooling and defrosting. Op test ok

"Cc: not washing, not spinningFound belt broken. Basket spins freely. Pulley spins freely. Needs belt. ; ordrng 1 134511600 (v-belt), used 1 SHIPPING (shipping and handling) from stock"

Installed inlet valve. Ran wash test on both hot and cold settings. All functions passed. Op test good.

Installed harness and control OP Test Ok Advised to watch ; used 1 SHIPPING (shipping and handling) from stock

Called t/l Butch. Unit is out for return. Called BJ and said to take parts with me.

"Customer has extended 5 yr warranty, customer sent pic, put in notes. Cc one time customer used time dry and clothes werent dry. Ran diagnostics, good. Ran unit on timed dry on high temp for 10 mins, checking the vent outside, good. Customer might have accidentally set to a low temp level of air only, unit is good. Op Test Ok"

"Missing washer correct issue,opt test ok"

"Customer complaint that tub is jammed, found basket locked up, freed basket, found bearings worn, unit needs new bearings , customer does not want repair ; used 1 W10435302 (BEARING) from stock"

Cc: frosting in freezerFound door not closing properly. screw loose on slide. Tightened screw. Op test ok

"Cc unit not spinningRan spin test, confirmed unit basket is not spinning. Checked under unit, found motor coupler cracked on motor side. Unit needs motor coupler replaced. Replaced using misc. truck stock part. Ran spin and drain cycle, unit spinning out and draining properly. Op test good. ; used 1 285753A (Coupler) from stock"

Discharged system replaced compressor and pressurized the system with nitrogen to make sure no joints would leak and passed put unit into a vacuum and stayed at 30 vacuum and recharged unit with 68oz of R600a. Explained to customer to wait at least 24hrs for proper cooling. Opt test ok.

"CC that the unit is not cooling. Confirmed. Found the cord damage. Checked the compressor running at 1.3 amps. Will need a new cord, thermostat and start device. ; ordrng 1 W10873801 (Start relay) and 1 WPW10350564 (Capacitor) and 1 W10631222 (Cord) and 1 WP4-35940-001 (Thermostat)"

"Cc unit side panel damaged, husband put new one on wrong. Went through and adjusted the side panel. Good, Op Test Ok ; used 1 SENIORDISCOUNT (senior discount) from stock"

Installed sump assembly OP Test Ok ; used 1 SHIPPING (shipping and handling) from stock

"Customer complaint of not cooling on freezer or fridge on top took evap cover off found no frost pattern on evaporator check compressor it was overheating and found condenser fan not running call bj senior technician he and I checked for voltage they are correct will need condenser fan ordering ; ordrng 1 WR60X10358 (Condenser fan), used 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"

Cc: leakingCycled ice maker. No leak found. Customer stated they had a different company out and they stated unit leaking from water valve. Could not duplicate issue. Op test ok

Installed console panel. Op test good.

Replaced the pump and drain. Started a cycle. Opt test ok.

Replaced right door handle. Good. Op Test Ok

"Ccthat the fresh food is not cooling. Confirmed. Found evaporator had full frost pattern fan is not running, reviving 118V. Unit will need new fan; ordrng 1 WP2315539 (Fan)"

"Replace pulley,but it still make sound took unit apart found rear bearings making small amount of squeak clean it add grease then put back together and ran time dry and it stop squeaking left it on for awhile and never squeaking ; O-emld tckt"

"Cc that the unit it was showing it needs service. Started unit, found that unit will need new control drain pump is going non stop. 212 apartment. Off will contact once they have eta on the part. ; ordrng 1 W11574590 (Control), used 1 SHIPPING (shipping and handling) from stock"

"Cc unit timer wont move, start button pushes all the way in. Confirmed that timer knob is broken and timer wont move when trying to turn, cant even turn with wrench. Start button pushes all the way in. Ordering timer, relay, knob, button, thermal fuse if needed. ; ordrng 1 W11103227 (Knob) and 1 WPW10185992 (Timer) and 1 W11112209 (Push button) and 1 WP3398094 (Push start relay) and 1 WP3392519 (Thermal fuse)"

"Cc unit is not level/even on the sides, unable to level unit properly.Customer stated the left top side of the unit cabinet is rounded and odd looking compared to the right side which is square. They also cannot level the unit properly. Confirmed the top left side of the cabinet is rounded, almost bloated which causes the unit to lean toward the right. Adjusting the unit cabinet to proper level causes the doors to go out of level. Called wp techline, Andrew, cabinet defects are not repairable. Designated unit as non repairable. Try to get good pictures for documentation."

Installed control still same issue called whirlpool They advised that there isnt anything Else we can do at this time going for review ; saved tckt

"Customer complaint that oven is not heating, confirmed, found element open, control Is only send 120vac, unit needs element and control, part is out of stock so not scheduling return appointment ; ordrng 1 W11548749 (Cntrl) and 1 WP9755770 (Element)"

"Replaced belt, cam, shifter. Ran diagnostics and calibration. Good. Op Test Ok"

Cc: oven not heatingFound oven not sparking. Found dsi board receiving proper power. Needs dsi board; ordrng 1 W11162730 (module-spk)

Ff section was running took pressures running and low side was at a 30 vacuum and high side was at about 10psi put unit in step 4 to put it into home position unplugged unit and waited about 10mins to take the pressures and the low side was at 15 vacuum and high side no pressure BJ said the filter drier could be clogged up so i heated the high side line to see if it would release the pressure and nothing came out explained to BJ and asked me to call techline spoke with Andrew and said it could be a leak or a floating restriction so he asked me to flush out the system with nitrogen so I did and than i pressurized the system to 140psi and waited about 10mins like last time i did with techline and the pressures maintained ok for about 5mins but started moving a little could not hear any leaks so i got my spray with bubbles and sprayed the capillary line coming out the cabinet and it bubbled a little but wasnt sure so i pulled the line down a little and it started bubbling took pic of leak called techline explained issue and sent images to them through messages and unit is going under review.

"Customer complaint that unit is not making ice, fresh food section temperature at 36 degrees, freezer section temperature at 1 degrees, found bake arm had popped out of ice maker , reinstalled, ice maker cycled and filled, unit is operating as designed"

"Found a leaking on the drier. Repaired. Recovered refrigerant, pulled 28vac w/ pump, watched, good, charged 3.5oz r134a, unit cooling, pressures good, op test ok"

Ran entitlement and took pic of pop Cc when they open door the heat shuts off ui Needs ui I board ; ordrng 1 W11086141 (console)

"CC unit still has error According to tech sheet sail switch and blower are needed Customer to get credit for latch ; ordrng 1 WB21K10130 (switch sail asm) and 1 WB26K10010 (blower tangential 45), used 1 SHIPPING (shipping and handling) from stock"

"Cc unit codes for not filling and sometimes makes a ball bearing like soundRan diagnostics, no codes stored. Ran auto test, all functions passed. Found some noise when agitating. Removed several coins from washplate. Found drain hose pushed into standpipe several feet and wrapped up with cloth. Pulled drain hose out so that only 12 inches is inside standpipe and removed cloth wrap. Op test good."

"Replaced shifter, motor and cap. Ran diagnostics and calibration. Good. Op Test Ok"

Replaced the control and lock. started a cycle. Brought the core back for return. Opt test ok.

"Cc unit not working Customer stated the unit stopped working a year ago, they bought a new washer. Customer now wants this unit looked at for repair. Unit connected up to power and water. Unit powered on. Started normal wash cycle, unit filled, locked door and started washing. Let cycle for 10 minutes. Canceled cycle, switched over to drain and spin. Unit drained and spun out. Cust stated they think the unit wouldnt power on when it stopped working. Could not find an issue with unit at this time."

"Cc: not making ice, water at dispenser warmTemps in ff section at 38 degrees, freezer at -1 degree. Found water at dispenser is cold. Found ice bin has ice. Found ice is dispensing. Cycled ice maker. Ice maker cycled and filled. Could not duplicate issue. op test ok.Advised customer to monitor. May need ice maker. Built estimate. ; ordrng 1 W10882923 (icemaker)"

"Installed spray arms, gasket and bottom seal. Leak still there Found body to be tweaked and leaking out of left hand side Can not make proper adjustments do to installation Unit needs installed properly and top wood frame needs removed to allow proper installation"

Installed belt and pulley OP Test Ok ; used 1 SHIPPING (shipping and handling) from stock

"Replaced evap fan and thermistor cover, opt test ok"

"Replaced damaged console, installed knobs and bezels, opt test ok"

"Cc unit not cooling, found evap covered in ice, ran diagnostics and defrost is displaying open, removed cover and tested components, unit needs evap harness. ; ordrng 1 W11546681 (Evap harness)"

"Cc unit is dead, confirmed and unit has no power on the ui, checked incoming power and have 126Vac removed door panel and found control not clipped onto the panel, preventing the panel from making contact with the control buttons, reset control and ran diagnostics cycle opt test ok."

"Cc that the unit runs for a few minutes then stops, ran diagnostics and no codes found, ran test cycle unit lost power and shut off, unplugged unit and plugged in making sure plug is in all the way and reran diagnostics cycle, unit finished the cycle with not issues, advise customer to have a plumber rotate the drain pipe a bit to the right so they can have clearance for the plug. Unit has a new heater already no need for heater replacement, Unit is working as designed opt test ok"

"Cc that unit was beeping and not cooling properly, stated they turned off the power to the unit and the unit is operational again. Check all components and everything is operational, checked temp 42 in ff and 12 in FZ customer stated that the temps might be a bit off since she plugged in the unit this morning, unit is working as designed, advise customer to monitor the unit"

Cc unit no making ice found ice maker off and bailed arm not in all the way reset bail arm and ran harvest cycle ice maker fills advise customer to allow 12 to 24 hrs for unit to make ice.

Cc that unit is not cooling and compressor was turning on and off. Plugged unit in to the watt meter and compressor was pulling 10amps compressor has a locked rotor will need compressor and drier filter. Did tap the system and pressurized it with nitrogen just incase of any leaks but no leaks detected with the bubble test. Office to reschedule compressor out of stock.; ordrng 1 W11370574 (Compressor)

"Cc unit making scrapping noise. Found debris and coins inside baffle. Removed, corrected, good. Op Test Ok"

"Cc unit making loud noise from back. Found loud buzzing from compressor, high amp then cutting off. Will need to replace compressor. Ordering compressor kit.** set as 3 count ** double labor ; ordrng 1 WPW10507886 (Comp)"

"Replace control,but also customer complains that when he holds the drum it stop spinning and he thinks is not normal I thought it was normal cause he preventing basket from spinning but wants replace a new belt it was hard to stop I was wrong but unit fix"

"CC that the unit is not heating. Confirmed. Test a cup of water, magnetron is buzzing. Will need a magnetron, diode and capacitor. ; ordrng 1 W10818686 (Magnetron) and 1 W10850446 (Capacitor) and 1 W11256462 (Diode)"

Called t/l Andy, video chatted has pictures of the damage and streaks. Unit is not repairable due to frame damage. The drawer falls off. He said should not matter that it was a floor model.

"Cc: Not registering coinsFound door switch failed. Found door latch not holding properly. Needs door switch and latch; ordrng 1 WPW10237959 (switch-dor) and 1 279570 (catch door dryer), used 1 SHIPPING (shipping and handling) from stock"

"Cc unit not draining and has water Found error long drain Found drain getting power but not pushing out water Needs drain pump ; ordrng 1 WPW10605427 (pump-water), used 1 SHIPPING (shipping and handling) from stock"

Replace seal but still leaking needs valve is opening when unit is not in use ordering ; ordrng 1 WPW10327249 (Valve)

"Installed control board. Op test no good. Upon further inspection, found gearcase cam not incorrect position when in down position, gearcase gears may have slipped teeth internally. Unit needs motor/gearcase assembly. Part is discontinued. Unable to repair. Customer will need refunded for part and labor. ; saved tckt"

"Cc unit not making ice.Ran ice maker diagnostics test, harvest and home test passed. Ran water fill test 96/97. Good water coming into tray. Ran thermistor tests 2, 14, and 16. All checked good for proper temperature, but did notice condensation starting in ice container. Found freezer door not fully closed, some frost buildup inside. Asked customer about frost forming inside freezer section, she stated yes all the time. Cleaned rails and lubricated with silicone. Door fully closing with soft close and sealing. Dropped temperatures in freezer to -2 degrees. Advised customer to monitor ice production for 48 hours."

"Cc that the unit reset the time by itself and does not works sometimes. Ran diag found error code. F6E0. Found that unit is not connected to WiFi. Explain cust that unit gets updates from whirlpool, and if unit is not connected to WiFi it does not works properly. Op test ok"

"Replaced slide and door switch, opt test ok"

Cc that unit is working properly after I left. Verify and unit is working as designed. Door is sealing properly.

"Cc unit is locked and wont do anything, verify and unit is locked, replaced latch opt test ok"

"Steamed evap cover and evap took 39 mins steaming, Replaced evap harness, opt test ok advise customer to allow 24 to 48 hours for proper cooling and ice maker to make enough ice."

Wrong light re ordering took wrong part back part was a little more than the original but customer paid in full she owe labor ; ordrng 1 WPW10515058 (Light)

Cc that unit will not dispense water. Tested unit and could hear the valve running but no water dispensing tried steaming out the water reservoir to see if it was frozen and it wasnt will be ordering filter head and valves. ; ordrng 1 W10502642 (Filter head) and 1 WPW10498990 (Valve) and 1 WPW10349187 (Valve)

"Cc that unit will not wash. Confirmed started unit and pump will not kick on removed front panel checked control to make sure its sending power to pump and it is unit will need pump replaced. Gave customer estimate and they said they will think about it. Opt test ok.; ordrng 1 W11087376 (Sump pump), used 1 SHIPPING (shipping and handling) from stock"

"Cc: not running, not fillingFound cam worn. Replaced cam. Ran test cycle. Op test ok; used 1 W10721967 (PULLEY) from stock"

"Cc sparking inside. Found cover arched and broken. Called techline. Tested with cup of water, good, no sparking. Techline suggested only replaced cover. Advised crack in cover, if too rough of cleaning or caked on food debris on cover could cause issue. Ordering and replace both covers.; ordrng 2 W10915651 (Cover, plate)s"