JAMES - Mentor, OH
too much time before coming back out for putting in parts
MICHELE - Lorain, OH
Responded in a timely manner
DAVID - Solon, OH
Took two times to repair but stayed on top of the problem.
Jen - Mentor, OH
2nd appliance they have worked on. everything went FANTASTIC KIDS
JOHN - Garrettsville, OH
JOHN - Garrettsville, OH
GERI - Kent, OH
Robert was very efficient & parts on truck. Great service!
Pleasant experience with service call
BEA - Lyndhurst, OH
Corina was very personable and explained all the "ifs, ands, buts" of the problem- if she had the part, but we couldn't get the screw out. She was acceptable to try my suggestions.
mark - Mayfield Heights, OH
Jeff and the rest of the team were Awesome!
VICTOR - Chesterland, OH
From the 1st appointments through the 5th, they didn't give up trying to figure out what was wrong with my dishwasher. Can't thank them enough for being persistent and solving the issue we were having. Turned out to be a sensor, but they literally tried everything and didn't quit until the problem was solved. Great company, wonderful people. I trust the staff and recommend this company to anyone that needs appliance service. Thank you!!
EILEEN - Chesterland, OH
Everything worked out perfectly during Robert's service call. He was very professional and efficient. We were glad to have him in our home.
Fair price, excellent service
SHEILA - Highland Heights, OH
Chad is a really friendly and extremely competent repairman. The company keeps you informed as to when the technician will arrive, which is very reassuring. He fixed our appliance quickly and informed us along the way what it would cost. It was a fair price, we felt and he fixed it very quickly and efficiently. We were so pleased with the whole process.
AL - Garfield Heights, OH
The service worker was very accommodating and attentive to our need in correcting the problem with the 2 appliances.
JILLIAN - Avon, OH
Customer service second to none. Got an email with a link to track technician and also a call letting me know when Brian would arrive and once he did, excellent resource and very professional.
Good service. Arrived withiin fifteen minutes of scheduled window given
FRED - Euclid, OH
Cornia is a pleasant young lady, quiet , strictly business. Thanks for giving her an opportunity to work with the tools!!!
BRUCE - Grafton, OH
Great service, arrived when they said they would ,very friendly and professional.
DAVID - Avon, OH
Brian was very pleasant, thorough and helpful. The scheduling for refrigerator service however took a entire week due to workload.
GARY - Mantua, OH
KEVIN - Berea, OH
My tech Macaulay was right on time, professional and courteous. His knowledge is next level and I couldn't be happier with his service.
DONALD - North Olmsted, OH
Dishwasher great service
ROBERT - Brookpark, OH
Hose was kinked
ANDREW - Cleveland, OH
NORMAN - Mentor, OH
To this man, the repair was easy. He was direct, and said the washer was a good design. This was the first time in about 10 yrs that the screen had clogged, yet it was clear I must be aware what goes into the washer.
Great Service. Very Knowledgeable.
ROZANNE - Cleveland, OH
ALISON - Cleveland, OH
ROBERT - Cleveland Heights, OH
Fred serviced our dishwasher and refrigerator and was very professional in his manor and fixed both our appliances. Also showed at appointed time.
Very nice guy!
SHAWN - Chardon, OH
PAT - Cleveland, OH
Fred's has the best, most professional system of communication I have ever seen - most major corporations pale by comparison. I'm really impressed, and have already told my family about you. I'd also like to express my appreciation to the lovely lady who answered your phone when I called your office last week - you should give her a raise! I should mention that my KitchenAid micro is in warranty, so I only hope that your prices are as good as your service and staff.
Persistance pays off
LYNNE - Elyria, OH
Not the usual repair , Had some twists and turns but Paul made it like new again. Thanks for the diligence
Great Personable Customer Service 😄
DANNY - Maple Heights, OH
Fred's Appliance Highly Recommended!!! From Mr. Dannie & Mrs. Jackie Parker.
SCOTT - Broadview Heights, OH
Technician Chad was knowledgeable and professional. Two thumbs up!!
TRACY - North Royalton, OH
Awesome service! On time, experienced and friendly!
prompt, efficient and courteous
JOHN - Chagrin Falls, OH
great service, friendly
ROBERT - Olmsted Falls, OH
daniel - Sheffield Village, OH
Great experience, just wish the appointment could have been scheduled sooner than about one week out. Liked to be able to track service tech, and tech was friendly and knowledgeable.
BARBARA - Cleveland, OH
Service was polite & effective & on time.
Was very impressed with my service today for my appliance!
ANDREA - Avon Lake, OH
Work on maytag washer. . . Very satisfied
MARY - Jefferson, OH
Very happy with service. . .Girl in office was kind, Ben was prompt and very nice. . .very much appreciated!
DJ - Euclid, OH
The repair was knowledgeable about the issue and took care of it in a short time.
Friendly tech, very knowledgeable
SOPHIE - Madison, OH
Corina really knew what she was talking about.
KAITLYN - Cleveland, OH
MAGGIE/KEN - Fairview Pk, OH
LOUISE - Mentor, OH
Benjamin was a very nice, very professional technician. He went right to work, assessing the situation and fixing it in no time at all. It was a pleasure meeting him, and would definitely ask for him the next time we require service. As asset to your company for sure. Pricing question was N/A as appliance is under warranty.
STEVEN - Chesterland, OH
Super quick and pros at what they do
ART - Parma, OH
I would not call anyone but Freds ! They are the best and I have used them for years.
ALTA - Cleveland, OH
Did his work efficiently and effectively
SCOTT - Chesterland, OH
Prompt and efficient
DOROTHY - Avon, OH
I liked that he was on time, did the repair and was on his way..
MARTHA - Chesterland, OH
FELIX - Solon, OH
Persistence helped solve the problem with my washer. While very professional it took 3 visits to identify what was wrong. Now I have a working washing machine. Thank you
Excellent service and communication
RUSSELL - Solon, OH
Tech, Corine was very good. Great attitude and very efficient.
The service was very good!
JOHN - Wickliffe, OH
John A - Solon, OH
Technician was excellent. Mac was polite and very well trained. Identified the problem instantly. Was neat and helpful.
FRANK - Oberlin, OH
SERVICE MEMBER WAS PROFESSIONAL AND PROVIDED APPROPRIATE SERVICE AT A REASONABLE PRICE.
DIANA - Cleveland, OH
JEROME - Cleveland, OH
I understand service to the public and consider the service I received as exemplary
margaret - Elyria, OH
We trust Paul Howard to do an outstanding job! Paul is VERY knowledgeable and trustworthy
Prompt, polite, and factual.
BARBARA - Chardon, OH
JOHN - Brooklyn, OH
MIKE - Broadview Heights, OH
MARGIE - Bay Village, OH
This was a warranty visit. I was impressed with the communication prior to the visit. The service man was quick and thorough. I would call them again.
STEPHANIE - Willoughby, OH
Tech was knowledgeable and explained situation clearly.
Very good with product and informative about the product
Sheri - Andover, OH
Paul's service was excellent
GEORGE - Elyria, OH
Paul explained how the parts failed and he fixed the new partsand the microwave is working well now.
Serviceman came in serviced washing machine, courteous did excellent job did not take long. Told me what i must have done to throw machine off course
SYLVIA - East Cleveland, OH
The new machines do not compare to old machines
SHIRLEY - Ashtabula, OH
He was very thorough, polite, and friendly. Explained things and let me know where I can contact if I have any other problems.
MICHELLE - Highland Heights, OH
TRACI - Mentor, OH
Service was awesome and on time
SCOTT - Chardon, OH
Terrible customer service
Nancy - Ashtabula, OH
We made our appointment to have our dishwasher fixed and the appointment was scheduled for Wednesday between 2-5. After waiting I was called at 5 by the technician who said he was running behind and would not be able to make it. He wanted to reschedule for Friday morning and said he would be there before noon and that the office would call to confirm on Thursday. I never received a call so I called to confirm. When I called to confirm the office said that again he would be there between 2-5, this is not what was told to me by the technician. Now not only was my day ruined but I had to reschedule an appointment for my son that was very important. When Friday came I was called by the office and told that my technician was sick and they would need to reschedule for Tuesday. Needless to say I was very upset and was not willing to wait. When I called the office to discuss this with them I was told that they would be able to fit me in with another technician but would not be able to provide me with a time so I spent my entire Friday waiting for a call. I never did get a call, they just showed up so it was a good thing I stayed at home. The technician finally arrived at 5. After all this waiting the job only took 10 minutes!! I would not recommend Fred’s to anyone!!
Response from Fred's Appliance Service:
Good Morning Randy, Thank you for your review. We are going to take full responsibility for this perfect storm. We had an issue with tech illness on FRI that directly affected you and 2 office staff on MON that directly affected you. We're very sorry for this less than stellar experience. This is not normally how our team operates. We will be calling you shortly to discuss. Thank you! -The Fred's Team
Great customer service
BARBARA - Sheffield Lake, OH
Tech came and replace door handle which was incorrectly put on by the manufacturer. According to factory rep the problem was cosmetic so I would have to put it on. Twenty minutes after I hung up the phone, Fred's Appl called to set up an appt for free! What great service.
DAVID - Brecksville, OH
Response from Fred's Appliance Service:
Hello David! Thank you for your note. After reviewing your job record, the technician was unable to duplicate your symptom. We will be back in touch shortly to reschedule another appt. Thank you!! -The Fred's Team
ROLAND - Strongsville, OH
Impressed by the complete experience.
BRENDA - Shaker Heights, OH
Scheduling difficult, but service was goid
RICHARD - University Heights, OH
Great Service as always!
Very professional company
NANCY - Avon Lake, OH
Very professional from the people on the phone to service , great job!
MARITZA - Cleveland, OH
Brian was very knowledgeable. Very polite and very neat.
PATRICIA - Chardon, OH
LEONARD - Parma Heights, OH
TONI - Painesville, OH
Jeff did an excellent job..very courteous and knowledgeable...definitely an asset to your Company..
NORMAN - Lorain, OH
ROBERT - Cleveland Heights, OH
The service tech was polite, very knowledgeable, and carried out the repair quickly.
DONALD - Avon Lake, OH
learned more from brian in 5 minutes so that i can do it all killer good repairman give hoim a raise!!!!!!!!!!!!!!!!!
I like these service people!
Ariel - Middleburg Heights, OH
Love that I can track the service technician so I’m not rushing to get home. They even called to say that they were running early and could they move up my appointment.
The service man was very pleasant, did his job, and was gone.
KEN - Walton Hills, OH
I'm disappointed in the quality of the Whirlpool stove in that the metal has to be extremely cheap to pop and crack like it does when heating/baking.
MARIO - Solon, OH
Excellent service as usual
SUSAN - Wickliffe, OH
Great service, right on time.
BRIAN - Olmsted Falls, OH
Great service, tech was very good
The problem is not solved
Fathers of St.Joseph - Avon, OH
This was the second visit concerning ice in the freezer section of our refrigerator. The first time, some parts were supposedly changed. But the problem was not solved. The second time, we were told that some stuff on the door shelf had to moved. This was done, but the problem is not solved. Frost is still formed and hangs from the ceiling of the freezer.
Response from Fred's Appliance Service:
Hello! Thank you for your review. Very sorry for the continued troubles. Will be calling you shortly to further address. Thank you! -The Fred's Team
DALE - Newbury Township, OH
Corina was on time, quick to id the trouble and than repaired the the appliance quickly. She was great at clean-up and prevention of any problems while working. Again. thank you for your great techs and service
CINDY - Mentor-on-the-Lake, OH
The technician did all she could I'm calling Whirlpool to return the stove
Brian did a great job. He was thorough, understood the problem, and respectful.
GEORGENE - Westlake, OH
The repairmen (Matt and I am sorry but I missed the other fellow’s name - I am thinking Brian) were excellent- no awesome. They were courteous and willing to listen to me trying to explain what was going on with the washer even though it wasn’t making the noise-then came back within an hour from when they left because it started making the sound. They came back with a smile. I would recommend Fred’s.
KAREN - Avon Lake, OH
Neat and timely
fixed ice maker lever
JANET - Independence, OH
He was very quick and explained what he was doing so I can fix in the future if needed. I'm sure I wont.
JOHN - Kent, OH
On time. Experienced. Clean. Efficient.
Great customer service 😀
ROBERT - Aurora, OH
Totally Professional and accommodating
Great Service - Works good as new!
VALERIE - Sheffield Lake, OH
New range fails to broil after repeated efforts
BIRGINA - Shaker Heights, OH
I am extremely disappointed and upset by my experience with Dan who came to my home to repair my newly purchased Amana range. I explained to him that the broiler was not working at all, and that last week I had placed a few vegetables in the broiler for 45 minutes, but they were still totally uncooked. Dan and his assistant watched this time as just one piece of onion was placed under the broiler. Even after some 20 minutes, the onion had only one tiny brown spot. In short, the onion remained uncooked. In his first report, Dan claimed "the unit was operating as designed." In cnversation he acknowledged that the onion had not been cooked, but he did not include this fact in his report. In conversation he told us that the ranges were not being manufactured these days as well as ranges of earlier years. In his report, however, he made no mention of the fact that the broiler failed to function. He simply used evasive language.
Response from Fred's Appliance Service:
Good Morning Birginia! Thank you for your note. After reviewing your job record, it was found your oven is heating correctly during broil cycle to 500 degrees. If you feel there is still an issue, we will certainly come back out to further assist. Our office will be calling you shortly to discuss options. Thank you -The Fred's Team!
CORLINE - Cleveland, OH
Very good customer service
ANTHONY - North Ridgeville, OH
EMILY - Novelty, OH
Robert is great! Wish he could have been sent out on Friday!
Great & Friendly Service
SUE - Painesville, OH
TERESA - Sheffield Lake, OH
Tech was friendly and professional. However took two weeks for an appt and another week for a part. Part did not work so tech called whirlpool tech who said washer was functioning correctly. Fred’s tech and myself knew this info was incorrect but Fred’s tech took the advice of whirlpool tech which left me with a washer that still wasn’t functioning. Wish Fred’s tech would have called another whirlpool tech for better advice. Bc I was left with having to explain that the issue wasn’t with Fred’s tech but with the advice of whirlpool tech.....it would have been nice to have Fred’s follow up with me on problem. Instead Fred’s left my house knowing issue was still an issue.
Response from Fred's Appliance Service:
Good Morning Teresa, Thank you for your review. I have examined your job record notes. Whirlpool techline did in fact state your unit is working correctly. We are required by contract to follow their advice. I advise calling Whirlpool customer service at 800-253-1301 if you feel the unit is still not working correctly. Reference SR#7720351179 when calling. Please let us know if we may be of further assistance. Thank you! -The Fred's Team
JAMES - Mentor, OH
on time , knowledgable good service
Excellent service. Knew exactly where to look to resolve the problem
ALLEN - Brecksville, OH
ANDREW - Willoughby, OH
The repairmen were great! Our dryer was a bit of a problem because of its age but they figured it out and now I am pleasantly amazed at how quickly the clothes dry. Thank you!
ROBERT - Ashtabula, OH
Expensive for a 30 min service and small plastic part
JOSEPH - Mayfield, OH
Expensive!!!! Service efficient
Response from Fred's Appliance Service:
Hello Joseph! Thank you for your review. I've reviewed the charges on your particular job record, and they are in line. We charge in accordance of a national flat rate labor guide that our parts distributor provides. This guide is a nationally recognized guide in the appliance industry. Let me know if we may be of further assistance. Thank you - The Fred's Team
PETE - Novelty, OH
Excellence in all aspects of service
DEBRA - Wickliffe, OH
The total experience over several appointments has been of the highest caliber--from first contact with scheduling service, interfacing with office personnel to excellent, professional service tech. It is obvious that Fred's Appliance is a most excellent run service company with customer satisfaction at the top of their priorities--going beyond the usual to the exemplary.
ROBERT - Lorain, OH
Knowledgable and friendly service
RAYMOND - Parma, OH
ALBERT - Lorain, OH
MICHAEL - Euclid, OH
Our service representative was fantastic, very quick and efficient and had an outgoing personality which my family and I enjoyed
Good service and arrived on time
GREGORY - Cleveland, OH
Made the problem WORSE!!!!
CHARLES - Cleveland Heights, OH
Fred’s technitions have worked on this refrigerator 9 times, and the problems get worse with each visit. I am very frustrated with their inability to diagnose and repair this appliance. It is very difficult to get an appointment. It often takes two weeks. Since this is an ongoing problem, I feel this is unacceptable. This is the only certified repair company in this area for KitchenAid. I am very unhappy with this entire process!
Response from Fred's Appliance Service:
Good Morning Charles, Thank you for your note. I'm very sorry for your troubles. I've reviewed your job record, and this unit has been kicking us while we are down! I see Jess has spoke to you this morning in our office to get you back on the schedule. We will be sure to do our best to get this problem addressed on this next visit. We want to solve this problem as much as you do! Thank you -The Fred's Team.
Job well done and very curtious!
ROBERT - Wellington, OH
We we’re completely satisfied with the promptness of the service technician Paul Howard. He was on time and explained about their company and service area. I would highly recommend Fred’s Appliance Service. I wish more companies treated their customer like Paul did he set the bar at the highest level. Thanks
Great service. Very knowledgeable, and thougbtful.
CATHERINE - Kirtland, OH
Corina is a delight to work with. Great service and very knowledgeable.
JOHN - Conneaut, OH
Excellent service . Very knowledgeable. Very polite and personable.
PAM - Jefferson, OH
Very curtious,prompt, same day service , my refrigerator stopped working to repair it was going to be very expensive service rep suggested wait to fix and shop for a new one, we have 30 days to take off the. 90.00 service call on the total repair, incase we do decide to repair and not purchase new one, won't be charged another service call.
BART - Solon, OH
LESLEY - Streetsboro, OH
JOLIE - LaGrange, OH
Excellent prompt service
MARY - Elyria, OH
extremely professional, knowledgeable! wonderful customer service skills!
JOSEPH - Willoughby Hills, OH
Fred's Appliance has always provided the utmost in professional customer service! All technicians that have been to my home over the years have be excellent!
fast and great service
PETER - Lakewood, OH
Maytag dryer had chipped paint in drum which was covered under warranty at no cost to me. Whirlpool and Fred's appliance were very responsive in getting this repaired.
Great service with Tim
Gaëlle - Solon, OH
Very good service call.
ALICE - North Ridgeville, OH
Found the problem with the fridge right away
Good service. Maytag covered repair
RICHARD - North Royalton, OH
Jessica was very good with her phone demeanour. She was pleasant, helpful, and clear about your service.
NICK - Chardon, OH
MARC - Cleveland, OH
Repairman was timely, efficient & polite. Cost more than I thought it should especially since you had done essentially the same repairs less than a year ago.
Response from Fred's Appliance Service:
Hello Marc! Thank you for your review. Upon reviewing previous history, Whirlpool covered your repairs. Our best advice would be to call Whirlpool at 800-253-1301 to discuss your concerns. Thank you! -The Fred's Team
ROBERT - Olmsted Falls, OH
he did an excelant job.
THOMAS - Conneaut, OH
WILLIAM - Middleburg Heights, OH
Chad did a great job very effociently
ERIN - Cleveland, OH
Great service, very friendly and informative
MARLENE - Parma, OH
Chad was excellent , knew what to do and did it well
CARLIN - Berea, OH
Chad was on time, neat in appearance, friendly and knowledgeable. A pleasure to meet and an asset to your business. Thank you.
good and effecient service
DEBORAH - Cleveland, OH
CARYN - Pierpont, OH
BRIJESH - Strongsville, OH
MELODY - Eastlake, OH
Ben was very thorough and experienced. He was also very kind to my attention-seeking, bratty little Chi-Chi. I highly recommend him.
Good service but equipment has fundamental issues
FELIX - Solon, OH
Again nothing to do with the company which I find very professional but the washer has inbuilt inefficient functionality
excellent and courteous
JAMES - North Royalton, OH
Chad was a pleasure to talk with and discuss the problem we had with our dishwasher. He also gave great suggestions towards our further use.
5 star says it all
MARIANNE - Jefferson, OH
Good service, courteous and informative.
KATHY - Westlake, OH
We are pleased
Great customer service, I will call again as needed.
SUZANNE - Willowick, OH
Very good experience.
DONALD - Elyria, OH
Paul is an excellent serviceman and great representative of Fred's Appliance. He's professional, polite and knowledgeable. Always look forward to having him come out if we need a repair on product.
KAREN - Strongsville, OH
Chad was excellent; we would definitely consider caling on Fred’s again.
ROBERT - Cleveland, OH
Dan checked out my new refrigerator and showed my how to adjust the controls. The Amana help desk was no help on how to get the temperature down. Very glad I called, got good advice from a expert.
Donna - Amherst, OH
Fixed my door - works well now
BETTY - Parma, OH
satisfacied with the service.
HERMAN - Maple Heights, OH
happy to see a female technician.she was very good at her job.
MARY - Cleveland, OH
My issue isn't solved. I'm told everything is fine and I can tell it's not. I wasn't home because I had to work and now feel I should have taken they day off to actually have the problem solved.
Response from Fred's Appliance Service:
Hello Mary! Thank you for your note. We will be calling you shortly to further address your concerns. Thank you! -The Fred's Team
BECKY - Grafton, OH
Refrigerator French door was a little lower than the other. Technician leveled the appliance as best he could and doors are almost even. He said the back left corner needed a shim and he didn't do that in the adjustment service warranty.
DAVID - Chagrin Falls, OH
Parts were available in the van.
Great service , very helpful , very courteous
CAROL - Avon, OH
Whirlpool paid for the service so I don't know what the pricing was.
JOHN - Painesville, OH
Ben was a pleasure to meet and was very professional and proficient
Very courteous and professional
GERALD - Painesville, OH
with respect to the "rate the cost" 3 stars - wouldn't mind seeing a "not to exceed" quote in the future IF possible as this task was completed in under 30 minutes, start to finish. just my feedback as an electrical contractor who also has to provide quotes to customers.
Washing Machine repair
MEETHA - Cleveland Heights, OH
From talking to a customer rep on the phone to the technician who came and fixed my Maytag front loader, I recieved promt friendly service. I would definitely use them again.
MARSHALL - Bay Village, OH
CONCETTA - Lakewood, OH
NICOLE - Chagrin Falls, OH
PHILP - Solon, OH
DORENA - North Ridgeville, OH
PATRICIA - Chagrin Falls, OH
Very pleased with the service and professional status
WILLIAM - Jefferson, OH
WILLIAM - Willoughby, OH
Great service ..very dependable
DONALD - Chagrin Falls, OH
Great customer service
MARGARET - Bedford, OH
Our technician was prompt, diagnosed the problem quickly, then spent time explaining the operational works. Would highly recommend!
Joe - Mentor, OH
SUSAN - Highland Heights, OH
excellent service. Thank You
DARLENE - Wickliffe, OH
He was great
Unhappy with the outcome
ROSEMARIE - Berea, OH
The service tech was pleasant, honest straight forward with all that was wrong with the machine. I was not happy that a top of the line machine, 6 years old is not worth fixing. Although I had the option to repair it there was not guarantee the same thing would not happen again nor something else would go wrong. My issue is with Whirlpool not your tech. I will be contacting them.
Kitchen aid refrigerator
CHARLES - Cleveland Heights, OH
Dan did a quick efficient job replacing the parts
Prompt and courteous
TINA - North Royalton, OH
Chad was thorough and did a good job of examining my new washer. I was disappointed that the loud noise is evidently typical of that brand.
Dependable and friendly service.
JAN - Cleveland, OH
PAMELA - Streetsboro, OH
On time, fast, thorough, and very pleasant!
JAMES - Lorain, OH
Very good job
DONNA - Elyria, OH
Paul was very helpful and answer all my questions to help me get the best out of my refrigerator.
Paul knew his job. Went right to problem and corrected it.
thomas - Avon Lake, OH
Washing machine repair
SHELLY - Cleveland Heights, OH
Fred’s squeezed me into a packed repair schedule. The tech was friendly, courteous and professional. The job was fixed in under an hour. I am very grateful to all.
john - North Royalton, OH
Chad’s a good man.
JEN - Cleveland Heights, OH
Very professional and knowledgable
LORI - Grafton, OH
Service has been good - have had a challenging time determining issue with Kitchenaid Microwave. Any issues are with Kitchenaid - Fred's has been great. Customer service team is friendly and helpful. Technician is timely and provides updates of expected arrival.
EDWARD - Mentor, OH
Very bad so far. Taking too long between service calls. Still haven't fixed my washer.
Response from Fred's Appliance Service:
Good Afternoon Mr. Oshaben. Thank you for your review. We currently have your parts on order. They are scheduled for arrival on the 18th. We are scheduled to finish your repair the next day on the 19th. If part happens to come sooner, let us know, and we will do our very best to move you up. Thank you -The Fred’s Team
THOMAS - Cleveland, OH
EILEEN - Avon, OH
MARLENE - North Ridgeville, OH
Appreciated Paul's expertise and professionalism.
very quick and service man was nice
JULIE - Lakewood, OH
Still trying to get my dishwasher repaired
CATHERINE - Bedford, OH
Repair men are courteous and arrive on time. Working on repair for over a month. Came yesterday and installed a part. Tried to use it this AM. Worked 15 min. Then quit. Same problem. Touch buttons wouldn't work. Had to go through warranty co. Then had to wait for call back from Fred's. Now can't get a technician to come out for another 2 weeks. Shouldn't take this long to get service.
Response from Fred's Appliance Service:
Hello Catherine! Thanks for your note. We will be calling you shortly to address this concern. Thank you and speak soon! -The Fred's Team
Great service, pricey
meb - Cleveland, OH
I was very appreciative the tech had what he needed on-hand, very glad to not have to wait for parts to be ordered. I was disappointed to see the first hour of labor was not included in the service fee. The arrival time window was a bit ambitious, 1-4pm when I was #9 of 11 for the day (which was nice to see/track via their web site).
WAFA - North Olmsted, OH
LINDA - Solon, OH
Very professional and efficient.
Fast, awesome service
Terrance Hawk - Westlake, OH
Dishwasher repair.good service.
ELAINE - Elyria, OH
Friendly and efficient repair man.
LORI ANN - Perry, OH
Ben came in, found the problem right away, fixed it and showed me what it was, and now I’m baking pumpkin magic bars right now. Yay and thank you!!
PATTY - Painesville, OH
MICHAELLE - Euclid, OH
Dryer repaired and working and wife happy.
REFRIGERATOR WHIRLPOOL KRMF706ESS01 Installed control Tested water OP Test Ok ; used 1 SHIPPING (shipping and handling) from stock
DISHWASHER KITCHENAID KDFE104HPS0 "Smashed on left side, everything else looks good. Order front panel.; ordrng 1 W11231156 (panel)"
DRYER SAMSUNG DV48H7400EWA2 Cc dry making squeaking noise Found idler pulley worn Needs idler pulley Installed pulley from truck stock Ran test cycle OP Test Ok ; used 1 DC93-00634A (IDLER PULLEY4442) from stock
RANGE WHIRLPOOL WFG320MOBW2 "Customer complaint that oven is not lighting and light is out, confirmed, bulb is broken , found bake valve open. Unit needs new valve, ; ordrng 1 WP98014893 (valve-gas)"
WASHER AMANA NTW4516FW3 "Cc that the washer is not washing clothes. Ran calibration found error code F8E1 – NO FILL, LONG FILL. Found drain hose not properly installed. Advise cust to use a pbc tube to fix the way the drain hose is connected. Ran calibration , pass. Op test ok"
REFRIGERATOR WHIRLPOOL WRX735SDBM04 "Replaced drier and evap, held 29” vac, added 4.5 oz, op test good, advised to allow 24- 48 hrs for temps to settle"
REFRIGERATOR KITCHENAID KRFF507ESS01 Cc of ice build up in freezer Found normal frost pattern on evap but had a ice build up in lower left corner Installed pan harness and evap cover
DRYER MAYTAG MEDB835DW4 "Installed new motor, op test no good , installed new control, op test no good , found thermal cut off open, jumped out unit heated, unit needs new thermal cut off kit ; ordrng 1 280148 (cutoff-tml)"
WASHER WHIRLPOOL MHW7100DW0 Cc unit is loud during spin and soap dispenser is really tight to pull out Found tub to have excessive play movement up and down in basket Found soap dispenser housing to be warped and creating friction Need tub replacement and soap dispenser housing Will need second tech Customer to contact whirlpool to verify warranty on parts
REFRIGERATOR WHIRLPOOL WRF736SDAM10 "Installed ice maker, cycled, op test good"
WALL OVEN MAYTAG JMW8527DAS "Installed hinges, door still not shutting properly. Called whirlpool tech line spoke with Joel. He stated receptacles and hinges must be replaced together. Needs receptacles; ordrng 2 WP74011337 (bracket2727)s"
DRYER ROPER RED4516FW "Customer complaint dryer not heating, unable to access testing area for power supply there is an order of new appliances stacked in front, wires to motor thermistors and fuses are secure, thermistor, fuse and element tests pass, was missing terminal block screw to hold power wire, added screw from surplus"
DISHWASHER MAYTAG MDB5600AWW Cc unit still leaking Ran unit for 23 min with dishes loaded I could not see or duplicate a leak at this time Can’t determine an issue without seeing it leak
WASHER MAYTAG MVWB850YW1 Cc unit not spinning Found rotor bolt to have backed out and rotor has dropped Removed and added lock tight to bolt Tightened and ran auto test Ran manual spin test OP Test Ok
REFRIGERATOR WHIRLPOOL GI5FSAXVY02 Installed ice maker Ran test harvest OP Test Ok ; used 1 SHIPPING (shipping and handling) from stock
DRYER MAYTAG MEDC465HW0 "Customer complaint that unit is taking too long to dry and leaking, started normal dry cycle, unit heats and has good airflow out of unit, outside vent is clogged"
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Cc water dripping from filter head. Verified, also put bypass on, slow leak coming down. Ordering reservoir ; ordrng 1 W11346622 (RESERVOIR )"
REFRIGERATOR WHIRLPOOL WRS588FIHV00 "Cc questions about Icemaker. Went over noise, and crushed, cubed with customer. Tested. Unit is good. Op test ok**customer had date he purchased it. If need more info to contact customer"
DRYER MAYTAG MGDX655DW2 "The timer motor is not rotating needs a new timer estimate only. the customer wants to look around.; ordrng 1 WPW10642928 (timer), used 1 SHIPPING (shipping and handling) from stock"
WASHER MAYTAG MVWB835DW5 Installed control and pressure hose. Ran auto test and calibration. Op test ok
OTR MICROWAVE KITCHENAID KMHC319ESS4 when arrive took pictures of damage then Call tech line spoke richie: he said it is a cosmetic issue it will not cover for warranty plus they don’t have a warranty
WASHER KENMORE 41771712510 Installed new part unit tested good ; used 1 SHIPPING (shipping and handling) from stock
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Customer complaint that unit dispenses water very slow, confirmed, unit needs new water filter housing; ordrng 1 W11162042 (housing)"
COOK TOP WHIRLPOOL ACC6356KFB00 "Cc unit burners too hot Customer states the burners getting too hot, left rear large burner coil separating from support base and drip plate is discoloring. All other burners have foil drip pan covers, left rear does not. Ran op test on left rear and right front, these are the same size. Temperatures nearly identical on medium, cycling properly. Unit is operating as designed. Unit would need left rear burner and drip plate. Customer also wants to know if whirlpool burner coils will fit this unit, advised he would have to talk to wp about that. Customer not repairing at this time, calling wp about his options.; saved tckt"
WASHER MAYTAG MVWC465HW2 "Cc that the unit works intermittently. Some times goes through the entire cycle and sometimes not. Ran diag found error code F2E1 – STUCK KEY and F7E1 – BASKET SPEED FAULT. Replaced main control , ran calibration and auto test , pass. Brought core for return. Op test ok"
DISHWASHER KITCHENAID KDFE204EBL0 Installed sump assembly. Ran test cycle. Op test ok
WASHER MAYTAG MVWX655DW1 "Cc that they put a load and when upstairs and they heard a loud bang on the washer and now is not spinning. Ran diag found error code F5E1 – LID SWITCH FAULT . Checked lid lock on manual test , pass. Found hub stripped. Replace hub ran calibration and auto test , pass. Op test ok.; used 1 W10528947 (HUB ) from stock"
FREEZER WHIRLPOOL WRF555SDFZ06 Installed ice maker. Found water valve is the wrong valve. Customer also has a vibration noise coming from behind unit. Pulled unit out. Ran compressor test. Found unit has copper fitting on water line sitting up against unit. Could not find issue. Needs water valve; ordrng 1 WPW10312696 (water inlet valve)
WASHER AMANA NTW4516FW3 "Installed gearcase, op test good"
WASHER MAYTAG MHW5630HW0 Cc of leak Found leak coming from upper area near dispenser Installed new dispenser Ran auto test and checked for leaks could not detect any OP Test Ok
DBL WALL OVEN WHIRLPOOL RBD275PDQ3 "Cc: no powerCould not pull unit to test. Advised customer the tiles were in the way. Customer removed tiles. Found thermal fuse open. Needs thermal fuse; ordrng 1 WP4451042 (fuse-thrml2256), used 1 SHIPPING (shipping and handling) from stock"
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Recovered refrigerant, installed new compressor, evaporator and uv dye drier. Pulled vacuum on system to 29in/hg for 15 min. Held vacuum for 15 min, no change to gauges. Recharged system with 4.27 oz., of r134a. Good frost pattern starting on evaporator. Advised customer to allow up to 24 hrs for unit to return to desired temperatures."
REFRIGERATOR KITCHENAID KSC24C8EYB02 "Cc: not coolingFound temps at 70 degrees. unit is in a 18 in vac. Spoke with BJ. Checked all exposed lines for leak. Could not find an exposed leak. Called whirlpool tech line spoke with mark. Mark stated it sounds like the cap tube is restricted. Spoke with BJ, He stated to order a 3 way valve and drier. Needs 3 way valve and drierCustomer also wants to order 2 air filters; ordrng 2 W10311524 (air filter)s and 1 WPW10143759 (dryer) and 1 WPW10331270 (valve) and 1 WPW10364560 (solenoid)"
DISHWASHER MAYTAG MDB4709PAW1 Cc that the unit is working intermittently. Could not put unit into diag. Called senior tech told me to unplug the unit and unplug UI. Close the door and the drain pump started working. Unit will need a new UI. ; ordrng 1 W10811160 (panel-cntl) and 1 WPW10401502 (wire)
REFRIGERATOR WHIRLPOOL WRX735SDHW01 The drain was not neede the door was left open the issuer was frost not ice op tested good
DRYER SAMSUNG DV42H5200EWA3 "Rollers inside the machine are failing needs new rollers customer wants all four replaced; ordrng 4 DC97-16782As, used 1 SHIPPING (shipping and handling) from stock"
WASHER WHIRLPOOL WTW4816FW Installed new part unit tested good
DRYER WHIRLPOOL MGDB765FW0 Cc: not heatingCustomers pop does not match model number.
WASHER WHIRLPOOL WTW5000DW2 Replaced main control. Ran calibration and auto test. And shorted control when on drain check for 14.6 ohms and pump show 1.7 ohms will need to reorder control and a pump Brought core back for return. Op test ok; ordrng 1 W10876600 (drain pump) and 1 W11116590 (cntrl-elec)
RANGE WHIRLPOOL WFG515S0ES1 "Installed ew burner head and cap, op test good"
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Module failed estimate only customer is going to call Whirlpool; used 1 W11205083 (MODULE) from stock
DISHWASHER WHIRLPOOL WDT720PADW2 The sump motor has failed something is wrong with the motor and it’s getting power it’s running it’s making a wicked noise and barely spraying water needs a new sump motor; ordrng 1 WPW10671941 (pump&motor)
DRYER WHIRLPOOL WED6620HC0 The unit doesn’t need the kit there was A piece of metal rubbing against another piece of metal making it squeak op tested good
DISHWASHER KITCHENAID KDTM704ESS0 "Replace all parts,opt test ok"
DRYER FRIGIDAIRE FASE7073LW0 Replaced heater compartment. Ran time dry. Op test ok
REFRIGERATOR WHIRLPOOL WRS571CIDM01 Installed door. Cycled ice maker. Op test ok
MICROWAVE WHIRLPOOL MMV4205DH1 "Cc not heating. 1000 watt unit, tested on watt meter, only getting about 130 watts. Checked interlocks, good. Checked voltage to primary trans winding. 120v. Will need mag, cap diode. Mag is under parts warranty till 2026. Ordering parts; ordrng 1 W10561770 (capactr-mg) and 1 W10818686 (magnetron) and 1 W11256462 (diode ), used 1 SHIPPING (shipping and handling) from stock"
REFRIGERATOR KITCHENAID KRMF706ESS00 "Cc of noise from FZ. Customer also said she had problems with the light not coming on or water dispenser, but said everything has been working the past couple of days. Confirmed buzzing sound coming from Fan Motor. No ice or frost binding up fan. Same part replaced within year warranty ; ordrng 1 W11109595 (motor-evap)"
REFRIGERATOR KITCHENAID KFIS29BBMS00 "Recovered refrigerant, installed evaporator and filter drier, system will not hold a vacuum, found new fresh food section evaporator leaking at factory weld, reordering evaporator ; ordrng 1 W10917531 (evaporator)"
REFRIGERATOR AMANA AFI2538AES4 Cc unit front panel not workingConfirmed display panel only blinking when a button is pressed. Replaced main board using customer supplied pre Id part. Programmed to 2012 accordingly to nameplate. Unit function restored. Op test good.
REFRIGERATOR KITCHENAID KBSD608ESS01 Replaced parts tested. Icemaker called for water. Good. Op test ok
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Replaced control, ran test 19 to clear fill tube, filled im mold, op test good, advised to allow 72 hours for bin to fill"
WASHER WHIRLPOOL WFW8300SW01 "Cc: f20 error, occasionally leakingFound error code f20. Ran diagnostics test cycle. Ran heavy duty cycle. Found customer has mouse issue in house and the mice have chewed through the pressure hose. Found unit leaking from bellow. Need pressure hose and bellowCustomer doesn’t want to repair at this time; used 1 SENIORDISCOUNT (senior discount) from stock"
WASHER MAYTAG MVWC425BW0 When put unit in diag showed no error codes. Ran calibration and auto test pass. Could not duplicate the problem . Op test ok.
FREEZER FRIGIDAIRE FFU20F3AW0 "Installed new door gasket and steamed, op test good"
REFRIGERATOR WHIRLPOOL WRB322DMBM01 "Customer had questions about drawer. Checked out deli pan and gliders. Everything is good. Also questions about the leveling of unit. Feet are up, customer wants it that way to make it easier to move unit in and out. Unit is good. Op test ok"
WASHER AMANA NFW5800HW0 "Cc unit was stopping with clothes inside, had F8E1 error code pop up at one time. Confirmed code, also found water was turned off at some point. Customer said they were testing pressures to make sure nothing was going on with water coming from house. Turned water back on to unit, cleared error code. Tested each valve, all good and correct. One thing I did find is that all the shipping bolts were still hooked up, could be the issue causing the problem. Removed, ran test diagnostics, all components working correctly. Had customer bring load of towels to test out, ran on towels normal cycle. Started at 48 mins, watched, cycle completed. Op test ok"
DRYER SAMSUNG DV4H5200EW/A3 "Installed new idler pulley, op test good"
REFRIGERATOR KITCHENAID KSSS48QDW05 "Recovered refrigerant. Installed compressor and uv dye drier. Pulled vacuum on system to 29 in/hg for 15 min. Held vacuum for 15 min, no change to gauges. Recharged system with 7.5oz of r134a. Unit starting to cool. No leaks detected. Advised customer to allow 24-36 hrs for unit to return to desired temps. Leveled unit."
DRYER MAYTAG MEDX500XW0 "Cc unit making banging noiseRan dryer test, no notable abnormal sounds. Checked unit rollers, pulley and belt. Checked felt seals. Everything is in good condition. Cleaned up drum. Reassembled. Ran dryer test. No abnormal noises heard."
WASHER MAYTAG MVWC465HW2 "Got same error code f7e1 basket speed fault,checked motor make sure it rotates pass check impeller pass check between inner and tub no clothes in between pass call brian senior tech explain issue told me replace shifter,replace from truck stock ,ran calibration and auto test pass ; used 1 W10913953 (ACTUATOR) from stock"
WASHER WHIRLPOOL WFW5620HW0 Found error code f6e2 acu cannot here ui will need a console when put into diagnostics button will not work ordering ; ordrng 1 W11319991 (cntrl-elec)
RANGE FRIGIDAIRE FFGF3013LWB "The control board is not working needs to be replaced estimate only; ordrng 1 316220722 (overlay,clock (wht)) and 1 5304518661 (CONTROL), used 1 SHIPPING (shipping and handling) from stock"
REFRIGERATOR KITCHENAID KRFC704FPS If the fridge is having a cooling issue needs to be plugged in the unit was not plugged in I rescheduled them for Tuesday to check the unit then; schdld next appmnt for 5/12 TUE !
WASHER WHIRLPOOL MHW3505FW1 "Found bellow not connected on bottom when taking unit apart correct issue ran heavy load no leaks try run a different cycle no leaks,opt test ok also replace a new bellow from new tub to the old tub ,also customer ask to send all notifications from first technician arrive at his home; O-emld tckt"
REFRIGERATOR WHIRLPOOL WRT318FZDW05 "Temps at 65*. No frost pattern. Cannot put tap on process tube, too short. Sealed system job. **lockring tech** 3 hour job** double labor; ordrng 1 W11209866 (compressor) and 1 W11407409 (EVAP) and 2 WPW10143759 (dryer)s"
REFRIGERATOR KENMORE 106.444336 "Cc not cooling. Found evap frozen over. Tested from control, heater circuit good. Control will not let you enter diagnostics, will get pulsating and not sending out power. Damper is getting louder. Will need control and damper, do not order parts ; ordrng 1 WP2220377 (air damper) and 1 WP2307037 (control bd), used 1 SHIPPING (shipping and handling) from stock"
DRYER AMANA NED4655EW1 "Cc push to start button. Clip broke, ordering start button; ordrng 1 WPW10420741 (switch-pts)"
WASHER WHIRLPOOL MVWB766FW1 Cc unit not powering onCustomer showed Maytag 5 yr warranty form an a tablet
WASHER WHIRLPOOL WTW4955HW1 "Customer complaint that another company was out and said that one drum turns opposite the other drum, ran diagnostics found f0e4(high water temperature during rinse cycle) and f8e1long/no fill) error codes, both valves open and have goo flow, drain hose is in installed properly, customer has fill hose connected to sink with a splitter going to both hot and cold valves with both hot and cold water turned on, advised customer that the hot and cold should be separate, unit is operating as designed"
DRYER MAYTAG MEDB725BW0 "Installed new element, op test good"
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Customer complaint that unit is not dispensing ice, confirmed, found auger motor shaft and yoke stripped, unable to separate yolk from auger motor shaft, need to order yoke and ice box divider to complete the repair ; ordrng 1 WP63052-2 (impeller) and 1 WPW10309864 (divider)"
RANGE WHIRLPOOL WFG525S0HV1 "Replaced parts needed. Tested, and had customer test. Good. Op test ok"
DISHWASHER WHIRLPOOL KDPM354GPS0 "Replaced part. Tested. Ran diagnostics, good, no leaks. Op test ok"
REFRIGERATOR WHIRLPOOL WRB322DMBM Installed new part unit tested good
REFRIGERATOR WHIRLPOOL WRF540CWHZ02 "Customer complaint fridge freezing everything, confirmed temps were 22 in ff and -5 in frz, customer stated another company has came out 3 times and replaced boards and thermistors, thermistors checks ambient open, Ff 4.8@20k, frz 19.5@200k, unit programmed to correct code, ordering control ambient thermistor and damper motor ; ordrng 1 W11224411 (HRNS ) and 1 WPW10317076 (cntrl-elec) and 1 WPW10594329 (control)"
DISPOSAL WHIRLPOOL KGIC300H1 "Customer complaint of loud noise, noise is normal, unit is operating as designed"
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Replaced part. Looked and made sure doors level, everything is good with unit, been out for issue 4-5 times and customer already had refrigerator replaced and still happening. If anything else comes up, customer to contact customer support. Op test ok"
REFRIGERATOR WHIRLPOOL WRS571CIHV01 Replaced part. Tested. Good. Op test ok
REFRIGERATOR AMANA ABB1924BRM01 "Customer complaint that unit is not cooling, nothing is running until the fresh food section door is opened then compressor and fans started, unable to enter service test mode or programming mode, installed new control, op test good ; used 1 WPW10503278 (CNTRL-ELEC) from stock"
WASHER MAYTAG MHW5630HC0 There’s nothing wrong with the machine customer uses the regular cycle and the spin was turned off unit tested good
DISHWASHER MAYTAG MDB4949SDH3 I ran the dishwasher in a normal cycle it ran for about 20 minutes unit tested good could not find a leak most likely cause of the leak is a plate or a dishware was deflecting water onto the seal which caused it to leak
REFRIGERATOR FRIGIDAIRE FRT21G4BW6? The unit is 15 years old compressor is running no frost pattern the unit is in the garage. Most likely needs an evaporator I can’t read the model number. Estimate on the customer will buy a new; used 1 SENIORDISCOUNT (senior discount) from stock
RANGE HOOD WHIRLPOOL WVW51UC6FS1 Check voltage from blue to yellow like bj ask me read 000 ordering control also one of lights wire was snap light was there we will replace everything wants we come back ; ordrng 1 W10895848 (cntrl-elec)
WASH/DRY COMBO WHIRLPOOL WGT3300XQ0 Are in the dryer with a large load I could not duplicate initiate unit tested good
WASHER WHIRLPOOL PAV2300AWW The washer itself is not leaking the waterline was leaking customer needs new water hoses.
DRYER GE GTD65GBSJ3WS Installed new part unit tested failed.
WASHER AMANA ALW540RAW "Replaced part. Tested, drained, good. Op test ok"
WASHER WHIRLPOOL WFW6620HC0 "Customer complaint water on floor after a wash, confirmed leak found at drain hose, Customer has hose from old washer installed claims to have not gotten a drain hose with unit, old style is bigger diameter and inserts into a rubber elbow to wall drain and creates a sealed drain, unit need hose; ordrng 1 W11050506 (hose)"
WASHER WHIRLPOOL WFW8740DW0 I took the pump apart there was nothing in the pump unit tested good I could not duplicate an issue
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 "Cc of sound. Humming loud sound coming from condenser coils. Moved coils around and placed some cardboard/styrofoam to help dampen sound as best as possible. let sit for a couple of mins, no noise, had customer listen, good. Op test ok"
WASHER GE GTUN275EM1WW Cc unit still leaking Found gearcase to be leaking during an agitation Needs gearcase and hub nut Will need Sr tech I’ve only done 1 of these and still not sure on the process Est only
REFRIGERATOR WHIRLPOOL WRF560SEYW00 Cc unit leaking Found drain tube clogged Cleared drain tube OP Test Ok
RANGE JENN-AIR SVD48600B "Ui cancel button not responding when on preheat,gave customer and estimate,they will call on monday to fix unit do not order parts until customer calls ; ordrng 1 WP71002310 (switch- me), used 1 SHIPPING (shipping and handling) from stock"
WASHER MAYTAG A8240 "Customer complaint washer lid switch working intermittent, confirmed, re-quoted customer, ok, replaced lid switch with part sent, op test good; used 1 SHIPPING (shipping and handling) from stock"
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Cc unit not dispensing iceConfirmed ice in bin but will not dispense. Auger not working. Tried running under hot water to free up if frozen. Op test no good. Unit auger motor still seized. Unit needs auger motor.; ordrng 1 WPW10317991 (motor)
REFRIGERATOR KITCHENAID KRFF507ESS01 Installed control and led board Unit started up and cooled
REFRIGERATOR GE PTS25SBMARBS "Cc: not cooling properlyFound customer had unit shut off. Turned unit on. Found unit has good frost pattern, evap not running, got it to spin by hand, and does not have good speed. Needs evap fan. ; ordrng 1 WR60X10185 (motor evap dc), used 1 SENIORDISCOUNT (senior discount), and 1 SHIPPING (shipping and handling) from stock"
COOKTOP ELE WHIRLPOOL CCG457B The valve got burn is defective and is not longer Available. The ring that holds the burner is worn out-and is discontinued as well.so will not be able to take top out unit cannot repairable cause of parts not available
RANGE JENN-AIR JGRP430WP00 Cc that display is outRemoved power and re applied power unit did not turn on Found led board not booting but will randomly flash Needs part #W10145531 and part #W10344181Marcone lookup is not showing proper parts so not sure what I’ll be getting or what to quote Called BJ he said he will investigate and have office call customer
RANGE MAYTAG MGR880FZ0 "Customer complaint broil convect not working, found broil igniting every time, after 5 minutes convect fan powered up for about 3-4seconds and powered down, would coast to stop and repeat constantly, ordering control; ordrng 1 WPW10340325 (cntrl-elec)"
REFRIGERATOR KITCHENAID KSC24C8EYB02 "Recovered refrigerant, installed listed parts. Put unit into 28 inch vac for 15 mins, recharged with 5.3oz of r134a. unit is cooling. advised customer to allow 24 hrs for cooling. op test okBin did not show up yet(customer to install); used 1 TJAF1200 (PROCESS), 1 W10895757 (COUPLER), and 1 W10896676 (COUPLER) from stock"
REFRIGERATOR WHIRLPOOL WRF57R18DM00 "Found no refrigerant to recover, system empty. Found corroded copper suction line, possible pinhole. Cut out and repaired. Installed compressor and uv dye drier. Pulled vacuum on system to 29 in/hg for 15 min. Held vacuum for 15 min. No change to gauges. Charge system with 4.8oz of r134a. Low side staying in 15 in vacuum. Pressurized system with refrigerant, could not clear restriction. Called wp techline, Jk, unit experienced a compressor burnout, needs heat exchanger, not available. Unit deemed non repairable."
REFRIGERATOR KITCHENAID KRSF505ESS01 "Customer complaint losing cool in ff, confirmed, temps 52, found ff evap frozen, cleared ice, thermistor was dark in color, replaced thermistor and installed with foil tape, replace control and fan asm, op test good, advised customer to monitor if ice builds up behind drawer"
REFRIGERATOR AMANA ABB1921BRW00 "Customer complaint freezer not freezing ice cream, frz temp was 28 ff 38, found ball of ice on top right evap, unable to use process stub pinched to close to compressor, verbally quoted for parts only customer does not want repair, advised calling wpl to see what they would do for them"
DISHWASHER FRIGIDAIRE FGHD2465NF1A "Customer complaint dishwasher making loud noise, confirmed, noise is coming from inside wash motor, quoted, customer does not want repair at this time"
WASHER KENMORE 110.2880389 "Cc: not draining not spinningFound lid switch not engaging. Jumped out lid switch. Unit started draining and spinning. Needs lid switch; ordrng 1 WP3949238 (switch-lid3668), used 1 SHIPPING (shipping and handling) from stock"
WASHER MAYTAG MVWB835DW4 Cc of residue Followed service pointer W11111453 Advised customer of the pointer and the kit does not apply to this model but the rest does Advised to follow page 7 of use and care guide and possibly changing soap brands Ran auto test and calibration OP Test Ok
FREEZER KENMORE 253.2244241 Installed evap fan motor. Op test ok; used 1 SHIPPING (shipping and handling) from stock
WASHER MAYTAG MVWX655DW1 "Customer complaint that unit stopped mid cycle and lid would not unlock , ran diagnostics found f5e1(lid switch fault) and f9e1(long drain) error codes, lid locks and unlocks, drain pump is working, unable to duplicate the problem , unit is operating as designed"
WASHER MAYTAG MHW8200FC0 Installed console panel. Ran auto test. Op test good. Advised customer to plug unit into a dedicated outlet. Currently washer is sharing a multi outlet with 4 other things.
STACK W/D GE GTUP270EM5WW "Cc unit dryer not turning on Conformed unit will not tumble. Drum is bound up Pulled front panel, found sock stuck in blower wheel. Reassembled and retested. Drum turning and good heat. Op test good."
RANGE WHIRLPOOL WOD51EC0AS01 "Replaced fuse, op test good, office to calculate refund"
WASHER WHIRLPOOL WTW4816FW2 "Customer complaint that a dog leash got stuck under the agitator, confirmed, removed leash from under agitator, op test good"
WASHER HOTPOINT HTW200ASK0WW Installed control Set personality Ran test cycle OP Test Ok
WASHER MAYTAG MVWC200BW1 "Unit not spinning or draining Ran diagnostics, found codes f7e5 for shifter fault, f7e6 for motor fault. Found shifter will not shift, no function. Replaced using truck stock. Ran auto test, op test good, but gearcase very loud. Advised customer that gearcase is going to be needed. Customer wants to leave repair as is, no further work to be done. ; used 1 W10913953 (ACTUATOR) from stock"
REFRIGERATOR WHIRLPOOL WRS325SDHV04 "Customer complaint that water dispenses on its own, confirmed, found water lines connected in wrong places, corrected, op test good"
DISHWASHER MAYTAG MDB7759AWS3 Installed water valve. Placed water mat. Ran test cycle. Found water is not hot enough at the beginning of the cycle. Advised customer to run the hot water at the sink prior to starting the unit. Unit has good pressure. Op test ok
DRYER MAYTAG MEDC700VW0 Cc: squeezingFound idler pulley worn. Needs idler pulley. Installed dryer repair kit. Ran test cycle. Op test ok; used 1 4392067 (DRYER REPAIR KIT) from stock
DISHWASHER MAYTAG MDB6769AWS1 "Installed new user interface , op test good"
MICROWAVE KITCHENAID KBMC147HSS04 "Customer complaint mw not heating, confirmed, found mag failed, quoted to replace, customer to call kitchenaid about covering part and will call us to proceed with repair, WP4375424; used 1 SHIPPING (shipping and handling) from stock"
WASHER WHIRLPOOL WFW8620HW1 Found error f0e5 off balance load and f0e2 over suds check drain pump for any clogged but it was clear. Ran a load on rinse and spin and clothes came out damp cannot duplicate issue at the moment is working as designed opt test ok
REFRIGERATOR WHIRLPOOL WRX986SIHV00 Installed mullion. Op test ok
REFRIGERATOR GE PFE28RSHESS "Customer complaint of loud noise in fresh food section , noise stopped before we arrived, Fresh food section evaporator fan is not running fan is receiving 14vdc, installed new fresh food section evaporator fan, op test good"
REFRIGERATOR MAYTAG MSS26C6MFZ00 "Customer complaint noises refrigerator, confirmed damper loud, replaced with part sent , op test good"
RANGE KITCHENAID KEBC107KSS03 Cc unit will not heat up Found error for f1 control malfunction There is not diagnostics to run down for this error States to replaced main control Control is NLA part#8301915; ordrng 1 8301915 (CONTROL )
WASHER MAYTAG MVWB835DW5 "Cc unit was not turning on, At one point unit turned on by itself displaying F3E1 pressure system fault and was draining, customer also got F6E2 communication code. Also found F9E2, and F0E5 off balance error codes. Plugged unit in, lid unlocked, ran test 51/52. Ran normally and all components working. Checked to make sure pressure hose was good. Ordering control and UI control.; ordrng 1 W11112656 (console) and 1 W11400681 (CONTROL)"
WASHER MAYTAG LAT2300AAE "Cc not agitating. Found belts worn down. Unit will spin but is seized up going into direction of agitate. Signs of grease coming from transmission. Will need belts, gearcase and seal. 2 techs. do not order parts.; ordrng 1 6-2095720 (mounting s) and 1 6-2097750 (trans dee) and 1 12112425 (belt set-maytag), used 1 SHIPPING (shipping and handling) from stock"
DRYER WHIRLPOOL WED5000DW2 "Cc: drum not always spinning, noiseFound drum not spinning. Found debris stuck in blower. Removed debris. Ran test cycle. Op test ok"
DISHWASHER WHIRLPOOL MDB7949SDM0 "Customer complaint that unit runs too long, rinse aid dispenser cap is missing, ran diagnostics found f6e4(float switch open, , unit completed test cycle, no codes, float switch is not open, rinse aid is leaking throughout cycle causing excessive suds build up in tub which is causing long cycle times, unit needs new dispenser, customer does not want repair; ordrng 1 WPW10629971 (dispenser), used 1 SHIPPING (shipping and handling) from stock"
REFRIGERATOR AMANA ABB1924BRB00 Installed new part unit tested good
REFRIGERATOR FRIGIDAIRE FRT21TNCD6 The unit is not cooling 34 in the freezer. The compressors running the unit is from 97 they will buy new. The unit would needs a evap
WASHER WHIRLPOOL MVWB765FW3 Cc of error Found stored error for pressure sensor Made sure hose was clear installed new control Ran auto test and calibration OP Test Ok
WASHER MAYTAG MVWX655DW1 Installed new part unit tested good
REFRIGERATOR WHIRLPOOL WRT111SFDM04 "Customer complaint freezer not keeping ice cream frozen, temps were 40 in frz and 48 in ff, compressor and fan operating, found excessive ice build up on top coil only, unit needs evap, compressor process stub too short to use will need compressor also; ordrng 1 W11122867 (evaporator) and 1 WPW10143759 (dryer) and 1 WPW10507886 (compressor)"
WASHER WHIRLPOOL WFW92HEFC0 "CC that the unit will not spin and an error code came up. Ran diag F1e1 ACU ERROR. Checked outlet open ground. Ran an extension cord from another outlet started a quick wash, finished the cycle. Advised customer will need an electrician. Optest ok."
DRYER SAMSUNG DV4H5200EW/A3 "Customer complaint that unit was making a loud rattling noise and now is not running at all, found idler pulley broken off, unit need new pulley; ordrng 1 DC93-00634A (PULLEY 44.42), used 1 SHIPPING (shipping and handling) from stock"
RANGE MAYTAG MER8700DS1 Cc no bake Found element burnt out on left side Replaced element Ran test bake OP Test Ok
REFRIGERATOR WHIRLPOOL WRX986SIHZ01 Cc of buzzing noise Found noise coming from freezer fan Housing was bent down and vibrating on evap cover Repositioned fan OP Test Ok
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Cc unit freezing items on top shelfFound customer storing liquids right in front of damper vent. Advised customer how airflow from vent effects product. Showed customer how to properly load top shelf to avoid freezing items. Op test good.
REFRIGERATOR WHIRLPOOL WRT311FZDW01 "Advise customer to use baking soda for smell inside fridge also found a brush of paint inside,clear out opt test ok"
RANGE WHIRLPOOL WFE320M0ES2 "Cc unit melted wires on back on unitConfirmed l1 black wire and terminal block burnt. Unit needs terminal block, wire harness and power cord. Do not have 3 prong range cord on truck, will have to order parts.; ordrng 1 8171385RC (cord-power) and 1 W11432194 (HARNESS W/TBLOCK)"