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Chad P.
WFW95HEDW0 WHIRLPOOL WASHER Cleared fault and installed pressure switch. Ran. Ormal wash. Op test ok. ; Job Cmpltd,
Chad P.
RTW4516FW ROPER WASHER No stored faults. Ran service test mode and calibration. No faults detected. Okay to use as normal. ; Job Cmpltd
Chad P.
MVWB855DC1 MAYTAG WASHER Found error codes for ui stuck key and lid not opened between cycles. All keys are responding and lid switch is working. Likely user fault. Op test ok. ; Job Cmpltd,
Chad P.
MEDB855DC3 MAYTAG DRYER Corrected door hinges. Op test ok. ; Job Cmpltd,
Chris H.
GI6SARXXF04 WHIRLPOOL REFRIGERATOR Customer complaint that unit is not making ice, icemaker fill tube is frozen solid, icemaker is receving 120 volts, dual valve has failed causing water to seep and freeze over, unit needs a new dual valve, spoke with gs ordering part, unable to find dop or verify one dop is a guess; ordrng 1 WPW10312696 (valve-inlt), schdld next appmnt for 8/15 TUE
Corina B.
MED5100DW1 MAYTAG DRYER Replaced main control. Brought core back for return. Optest ok.; Job Cmpltd
Dan H.
KBLS36FKB00 KITCHENAID REFRIGERATOR Customer complaint that fresh food section is not cooling properly, fresh food section temperature at 43 degrees, freezer section temperature at 8 degrees, unit was in defrost when tech arrived, unit started cooling cycle, evaporator fan is running, evaporator has good frost pattern, compressor and condenser fan are running, unable to duplicate the problem, unit is operating as designed ; Job Cmpltd
Corina B.
JEC9530ADS JENN-AIR COOK TOP CC that the front right burner knob does not stay on unless you hold it. Found the infinite switch is ng. Will need a new switch. Called GS to order part. ; ordrng 1 W10823734 (SWITCH-INF 15437) schdld next appmnt for 8/15 TUE
Corina B.
MHW3505FW0 MAYTAG WASHER Replaced the switch. Ran calibration. Optest ok. ; Job Cmpltd
Chris H.
WRS322FDAM04 WHIRLPOOL REFRIGERATOR Customer complaint that unit is leaking a clear oil substance, found liquid is from a cracked bottle of italian dressing, ff section barley has items inside, advised customer to keep some bottles of water inside to help retain the cold and make unit run more efficent, unit operates as designed; Job Cmpltd
Dan H.
MSD2352KEW MAYTAG REFRIGERATOR Customer complaint that freezer section is not cooling properly, freezer section temperature at 40 degrees, fresh food section temperature at 50 degrees, found small leak in high side line, recovered refrigerant, repaired line, brought system into a 28" vacuum, watched 15 minutes, no change on gauges, recharged unit with 4.5oz of r134a, good frost pattern, op test good, advised customer to wait 24 hours before restocking refrigerator ; Job Cmpltd
Chad P.
WRB322DMBW00 WHIRLPOOL REFRIGERATOR Installed slides. Op test ok. ; Job Cmpltd,
Chad P.
WRF535SMBM00 WHIRLPOOL REFRIGERATOR Leveled unit and installed light cover.
Chad P.
MGDX655DW2 MAYTAG DRYER Installed legs. Found retainer clip for front panel broken. Needs replaced. ; ordrng 1 W10854425 (CLIP
Paul H.
AGG222VDW3 AMANA RANGE Have gas to regulator, no gas out, verified fittings are not clogged, verified safety valve on regulator is in correct position, needs regulator; ordrng 1 W10177394 (regulator)
Paul H.
WRF736SDAM14 WHIRLPOOL REFRIGERATOR No ice, ran test 36, IM fan functions, ran test 37, IM thermistor passes, ran test 56, E2 lost home position, did find a little ice that was possibly blocking harvest fingers, ran test 57, completed a harvest, ran test 45 to fill, filled fine, checked IM compartment temp with fan running, got down to 4F, spoke to BB, had me call Techline, spoke with Mark, per Whirlpool, do a power cycle, but everything checks fine, have customer monitor,
Chris H.
MMV5208WB1 MAYTAG MICROWAVE Customer complaint that unit displays an F6 error code, mw relay, checked relay 4903 on pcb have continuity with door open and closed, contacts are welded shut, have 120 volts to relay when door is shut, monitor switch is sending voltage , u it needs a new pcb board, spoke with gs ordering part ,wpl techline dustin 7719757770 says may be an issue with purchase date, pop is in sd ; ordrng 1 WPW10569241 (cntrl-elec), schdld next appmnt for 8/15 TUE
Alice M.
WRT316SFDM00 WHIRLPOOL REFRIGERATOR Recovered the freion and replaced the compressor and filter dryer. Put the unit in a 28 vac with the pump. I watched the unit for 10 mins no change. Tested good added 4.27oz of freion too the system. Unit op tested good ; Job Cmpltd,
Corina B.
KDFE204EWH1 KITCHENAID DISHWASHER CC that the unit will not turn on and blew the fuse. Ran diag 2-1 stuck key. Ran calibration. Ran a normal cycle. Working as designed. Optest ok. ; Job Cmpltd
Brian B.
WHIRLPOOL WASHER WTW5000DW1 Replaced pump.. ran calibration, auto test, and rinse and spin. Optest ok.; Job Cmpltd
Brian B.
KITCHENAID REFRIGERATOR KBFS22EWWH7 Cc that icemaker won't stop making ice and fills up bottom of frig. Found shut off arm out of i/m. Reinstalled arm. Vacuumed out condensor coil.job compltd
Jeff M.
WGD5000DW3 WHIRLPOOL DRYER I found the dryer is not working properly I tested all of the fuses I called Greg tested the timer n the door switch needs a new push the start button; ordrng 1 WPW10117655 (START SWITCH)
Brian B.
WHIRLPOOL WASHER WTW5000DW1 CC that machine just keeps running and it keeps doing the rinse cycle over and over. Plugged machine in. Control went to final spin . Held start button for 5 sec to cancel cycle..Ran diag, no codes. Leveled machine. Ran calibration and auto test. Machine now operating normally. Optest ok.; Job Cmpltd,
Brian B.
JENN-AIR RANGE JDS9865BDP , Replaced control. Tested convection bake. Optest ok.; used 1 SHIPPING (SHIPPING AND HANDLING) from stock, , Job Cmpltd,
Jeff M.
WRF535SMBM00 WHIRLPOOL REFRIGERATOR Seal was not ceiling against the cabinet a remolded the seal unit tested good; Job Cmpltd
Robert A.
WHIRLPOOL REFRIGERATOR WRX735SDBM02 Replaced valve and water tube.. cust had new inline valve and copper line installed. used steamer to melt ice in fill cup. Tested water. Pressure now good. optest ok.. ; Job Cmpltd,
Chris H.
MVWX655DW1 WHIRLPOOL WASHER Customer complaint that unit is not washing on correct temp, ran diagnostics found, hot/cold reversed, cleared code, corrected hoses, hot water shutoff has failed, left hot water shutoff, instructed customer need to have shutoff replaced by an certified plumber, explained load size and proper soap uasge to customer, op test good, customer showed pop pic in sd; Job Cmpltd
Dan H.
WRF535SMBW00 WHIRLPOOL REFRIGERATOR Recovered refrigerant, installed evaporator and filter drier, brought system into a 28" vacuum, watched 15 minutes, no change on gauges, recharged unit with 5oz of r134a, good frost pattern, op test good, advised customer to wait 24 hours before restocking refrigerator ; Job Cmpltd
Robert A.
WHIRLPOOL REFRIGERATOR WRX735SDBM02 Replaced valve and water tube.. cust had new inline valve and copper line installed. used steamer to melt ice in fill cup. Tested water. Pressure now good. optest ok.. ; Job Cmpltd,
Brian B.
WHIRLPOOL WASHER WTW5000DW1 Ran diag, no codes. Ran auto test.. gearcase bearings have failed. Will need new gearcase.. checked lower components. Cam worn down. Will also need splutch kit. office to order. Allow 2 hrs for return visit.; ordrng 1 W10721967 (cam) and 1 W11035751 (GEARCASE), schdld next appmnt for 8/14 MON !
Robert A.
GE REFRIGERATOR GSS25SGMDBS Checked temps. 19 frz, 55 ff... removed evap cover. No frost pattern on evap. Checked low side pressure. 12" vacuum. Leak in system. Would need new evap and compressor. Will give est. cust does not want to repair. Do not order parts.; , Job Cmpltd,
Robert A.
WHIRLPOOL REFRIGERATOR WRF555SDFZ01 ound door not making switch, installed temp spacer, disp working, needs shim; ordrng 2 wp2177331 (SHIM)s, schdld next appmnt for 8/14 MON !,
Robert A.
JENN-AIR REFRIGERATOR JFC2089WEP11 Cust states that frz light and i/m not working, then started to work, tested switch, good, cycled i/m, good, checked all door seals, good, tested tracks, good, op test ok; Job Cmpltd,
Corina B.
KRFF507ESS01 WHIRLPOOL REFRIGERATOR CC that the ff is not cooling. FF 53 FZ 5. Found the ff evap cover in ice. Technical Service Pointer #: W11092686A S16360 will need a new fan and thermistor harness. Called BB to order part. ; ordrng 1 W11033168 (HARNESS), schdld next appmnt for 8/15 TUE
Robert A.
WHIRLPOOL WASHER WTW5000DW1 Ran diagnostics, no codes, ran recal cycle, good, lid lock working correct, op test okOfr. 1606002300; Job Cmpltd,
Robert A.
AMANA DRYER NED4655EW1 Found good airflow through unit, venting clogged, tested heat, none, replaced cut off, unit working showed cust how vent is clogged, left vent off, unit unplugged until venting is cleaned, op test okCust has a foil accordion style vent hose attached to dryer (see pic). Explained the fire hazard associated with this type of vent hose and advised cust to replace with a semirigid metal hose to prevent fire hazard.; used 1 279816 (CUTOFF) from stock, Job Cmpltd,
Chris H.
WDT720PADM2 WHIRLPOOL DISHWASHER Customer complaint that units front panel has rust marks on it, explained the cosmetic 30 day warranty, was showing customer how to clean, scrub pad was too abrasive and scratched front panel, unit gets a new front panel, spoke with gs ordering part; ordrng 1 WPW10644292 (panel SS), schdld next appmnt for 8/15 TUE
Robert A.
AMANA DRYER NED4655EW1 Found good airflow through unit, venting clogged, tested heat, none, replaced cut off, unit working showed cust how vent is clogged, left vent off, unit unplugged until venting is cleaned, op test okCust has a foil accordion style vent hose attached to dryer (see pic). Explained the fire hazard associated with this type of vent hose and advised cust to replace with a semirigid metal hose to prevent fire hazard.; used 1 279816 (CUTOFF) from stock, Job Cmpltd,
Robert A.
WHIRLPOOL DRYER WED49STBW1 Found cord vibrating against back of unit, moved, op test ok; Job Cmpltd,
Robert A.
WHIRLPOOL REFRIGERATOR WRF560SMYW04 Ff65, frz-2, found evap fan not running, evap frozen, cleared ice, fan running, replaced thermistor, op test ok; used 1 W10902214 (THERMISTOR) from stock, Job Cmpltd,
Robert A.
WHIRLPOOL RANGE WFG540H0ES1 Complaint, bake does not always light, found burner grounds loose, tightened, reset electrode, tested unit, good, op test ok; Job Cmpltd,
Robert A.
KITCHENAID DBL WALL OVEN KEBS208SSS04 , Found hidden bake element upper oven open, but. Receiving 220vac, needs element; ordrng 1 WPW10207398 (BAKE ELEMENT76.08), used 1 SHIPPING (SHIPPING AND HANDLING) from stock, , schdld next appmnt for 8/14 MON !
Corina B.
WZF34X180W00 WHIRLPOOL FREEZER ecover the freon. Replaced the parts listed. Swept system held vacuum for 10 min. Charged system to 4.1oz of freon. Optest ok. ; Job Cmpltd
Chris H.
ARB2557CSR AMANA REFRIGERATOR Customer complaint that unit is not cooling, oth sections at room temp, fans are running, compressor is burning hot, pulling 10.30 amps, used start box no good, compressor has a locked rotor, unit needs a new compressor, spoke with gs ordering part, CFC JOB CFC JOB; ordrng 1 W10309990 (compressor) and 1 WPW10143759 (drier-uv), schdld next appmnt for 8/15 TUE
Chris H.
KDFE104DBL2 KITCHENAID DISHWASHER Customer complaint that unit is not draining, unit is full of water,found glass lodged in the impeller, no damage to pump, removed debris, op test good; Job Cmpltd
Chris H.
WVW53UC0FS1 WHIRLPOOL HOOD Customer complaint that units led lights are not working, lights will come on briefly if you tap on the hood, removed lights and board found loose connection, corrected, op test good; Job Cmpltd
Dan H.
WRT311FZDW00 WHIRLPOOL REFRIGERATOR Customer complain of frost build up in freezer section, confirmed, no air leaks in seals, ordering fan kit per service pointer # W10916291; ordrng 1 W10916494 (FAN KIT), schdld next appmnt for 8/15 TUE
Dan H.
MGDB766FW0 MAYTAG DRYER Customer complaint that unit runs for 5 minutes then shuts off and is not heating, started normal dry cycle, unit started, unit heated, started timed dry cycle for 10 minutes, unit started, unit heated, unit ran for whole 10 minutes and completed the cycle, unit is operating as designed, customer refused to sign paperwork; Job Cmpltd
Chris H.
WED4815EW1 WHIRLPOOL DRYER Customer complaint that unit is getting very hot and shut down, confirmed complaint, heater is not cycling on and off as it should, unit is receiving 240 volts, unit needs a new cycling thermostat, spoke with bj ordering part, pop in sd ; ordrng 1 WP3387134 (thrmst-fix), schdld next appmnt for 8/14 MON
Jeff M.
KUDS30IXWH6 KITCHENAID DISHWASHER Installed new part unit op tested good ; Job Cmpltd,
Paul H.
SAV515DEWW WHIRLPOOL WASHER It appears to not be a spin issue so much as it is a drainage issue, pump seems to have lost effectiveness, no obstructions, just wear on the impeller, ordering; ordrng 1 27001036 (pump asm),
Paul H.
MFX2876DRM02 WHIRLPOOL REFRIGERATOR Replaced main control, cycled on and fired up, op test ok; Job Cmpltd
Chris H.
WRX988SIBM03 WHIRLPOOL REFRIGERATOR Customer complaint that unit is not making ice properly and that the water dispensor is leaking, customer has plastic supply line and bullet peircing valve, found leak is from entering system thru plastic line in frz door, icemaker temp was at 10 degrees, wpl techline kurt, stated to replace user interface and water line 7719750815, spoke with gs ordering parts; ordrng 1 W10848301 (cntrl-elec) and 1 WPW10499015 (tube-water), schdld next appmnt for 8/17 THU
Dan H.
WTW4800XQ2 WHIRLPOOL WASHER Installed new suspension rods and shifter, op test good; Job Cmpltd
Paul H.
MMV4205DS-4 WHIRLPOOL MICROWAVE Unit had door interlock failure, replaced interlocks from t/s, tested by heating a mug of water, op test ok.; used 1 W10450407 (HARNS-WIRE W MICRO DOOR CAMS) from stock, Job Cmpltd
Dan H.
WTW8040DW2 WHIRLPOOL WASHER Customer complaint that unit fills with too much water, ran diagnostics found f0e5( off balance load detected) error code, started normal wash cycle, unit filled up to normal amount and advanced to wash cycle, unit is operating as designed, also noticed customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube ; Job Cmpltd
Jeff M.
FQHF2366PF FRIGIDAIRE REFRIGERATOR The unit was unplugged wh en i got there. I am unable to properly perform diagnostics on the fridge rescheduled the customer for a later date with the unit plugged in
Corina B.
FGHS2631PF4A FRIGIDAIRE REFRIGERATOR C not making ice. Ff 40 fz 5. Manual ran i/m, filled. Will need a new i/m. Found the evap fan making a whistling noise. Called GS to order part. R/s per cust req. ; ordrng 1 241509402 (motor) and 1 5303918344 (ice maker assy) and 1 5308000010 (blade-evap fan), schdld next appmnt for 8/15 TUE
Chris H.
KBFS25EWMS5 MAYTAG REFRIGERATOR Installed new endcap, op test good
Dan H.
NED4655EW1 AMANA DRYER Customer complaint that unit is not heating, started normal dry cycle, unit is not heating,, found power supply missing a line of power, advised customer that they need an electrician to correct power supply, unit is operating as designed ; Job Cmpltd
Paul H.
WRT318FZDW02 WHIRLPOOL REFRIGERATOR , Customer explained that son had it on the coldest setting and she had tomatoes freeze, moved it to the recommended but it still seems too cold to her, took temps, FC avg 6F, RC avg 37F, a little colder in spots but that is to be expected, asked customer if she wanted it warmer, she said yes, bumped it down one setting and showed customer how to put it back to recommended if she finds this setting to warm, also advised to give 24 hours for change to equalize.; Job Cmpltd,
Jeff M.
WRT518SZFW00 WHIRLPOOL REFRIGERATOR Installed new part unit op tested good. Customer can put the nameplate on; ordrng 1 WPW10481434 (NAME PLATE),
Jeff M.
KEBS109BSS0 KITCHENAID WALL OVEN The incorrect part was ordered from the Highland thermostat in the rear is open. I have the heating elements for return; ordrng 1 WP4449751 (HIGH LIMIT THERMO),
Corina B.
WDF320PADB3 WHIRLPOOL DISHWASHER Door was damage. Took pic. Will need to order another door. Called GS to order a new door. Replaced the main control. Brought core back for return. Ran calibration, optest ok. ; ordrng 1 WPW10274895 (panel), schdld next appmnt for 8/14 MON
Chris H.
MVWC565FW0 MAYTAG WASHER Customer complaint that unit is not starting and has no power, found intermittent 120 volts to contol, voltage is constant at outlet, found power cord falling out of outlet causing the issue, adjusted prongs on power cord,voltage is now constant, op test good; Job Cmpltd
Dan H.
WRS571CIDM01 WHIRLPOOL REFRIGERATOR Customer complaint of frost build up in freezer section, found freezer section door gasket not sealing at top, applied heat and petroleum jelly to draw gaskt to cabint, gasket is sealed now, op test good ; Job Cmpltd
Dan H.
MEDC215EW1 MAYTAG DRYER Customer complaint that dryer is not heating, started normal dry cycle, unit is not heating, found power supply missing a kine of power, advised customer that they need an electrician to correct power supply, unit is operating as designed ; Job Cmpltd
Corina B.
MVWC565FW0 MAYTAG WASHER CC there is plastic pieces breaking off in the drain hose. Removed drain hose, nothing in the drain hose. Ran diag f7e1 basket speed fault, .Basket will not spin free. Checked in between basket and tub, found the hub is broken in half. Will need a new hub. Called GS to order part. ; ordrng 1 W10528947 (hub), schdld next appmnt for 8/14 MON
Chris H.
WDT720PADM2 WHIRLPOOL DISHWASHER Customer complaint that unit will fill up with water and then do nothing, confirmed wash motor is not operating, ran codes non stored, checked wiring, have continuity to motor, control is not sending 120 volts to wash motor, unit needs a new main control, confirmed with bb ordeing part; ordrng 1 W10854231 (cntrl-elec), schdld next appmnt for 8/14 MON
Dan H.
WRX988SIBM01 WHIRLPOOL REFRIGERATOR Customer complaint of loud buzzing noise, ran service test mode, started compressor, condenser fan, fresh food section evaporator fan, freezer section evaporator fan, and air damper, no unusual noises heard, fresh food section evaporator and freezer section evaporator have good frost pattern, unit is operating as designed ; Job Cmpltd
Dan H.
WRX988SIBM01 WHIRLPOOL REFRIGERATOR Customer complaint of loud buzzing noise, ran service test mode, started compressor, condenser fan, fresh food section evaporator fan, freezer section evaporator fan, and air damper, no unusual noises heard, fresh food section evaporator and freezer section evaporator have good frost pattern, unit is operating as designed ; Job Cmpltd
Dan H.
KUDS30IVBS3 KITCHENAID DISHWASHER Customer complaint that rinse start and cancle lights stay on dimly lit, confirmed, unit needs new user interface(blk); ordrng 1 WPW10250015 (user interface ), schdld next appmnt for 8/14 MON
Paul H.
WRT311FZDW00 WHIRLPOOL REFRIGERATOR Water accumulating in RC, under difusser, noise is fan noise from ice buildup in FC, unit is having a defrost issue, forced a defrost, heater and bi-metal good, ordering ADC; ordrng 1 WPW10352689 (cntrl-elec),
Paul H.
MDE5500AYW DRYER WHIRLPOOL CC long dry times, adequate intake air, tumbling, checked heat, appropriately, unit has plastic venting, advised customer to replace immediately, recommend semi rigid at the least, also advised customer to have entire run cleaned out.; Job Cmpltd,
Paul H.
MVWB855DC1 MAYTAG WASHER Entered diagnostics, f0e5 off balance load, cleared, ran tests 10-14, all spins and agitates function correctly, no grinding observed, op test ok.; Job Cmpltd,
Paul H.
MFI2569VEM4 MAYTAG REFRIGERATOR Replaced main board, programmed, op test ok.; Job Cmpltd
Paul H.
MVWX655DW1 MAYTAG WASHER Ran diagnostics, no errors, ran auto test, lower water levels than normal, clicking sounds customer has observed is latch clicking, even when unit is not in use, only common thread is ACU, ordering; ordrng 1 W11116592 (CNTRL-ELEC),
Paul H.
WDF520PADM7 WHIRLPOOL DISHWASHER CC not spraying water, fills fine, sending power to motor, motor is not engaging, need to replace sump and motor; ordrng 1 W11025157 (SUMP AND MOTOR),
Jeff M.
WMH31017FS0 WHIRLPOOL MICROWAVE The unit was operating correctly could not duplicate any issues; Job Cmpltd
Jeff M.
JFC2089WEM6 JENNAIRE REFRIGERATOR The unit was leaking. I found the drain was frozen i steamed the unit installed new part unit op tested good ; used 1 W10619951 (TUBE-DRAIN)
Chris H.
KRMF706ESS01 KITCHENAID REFRIGERATOR Customer complaint that unit has lost all cooling and functions, fridge is not running, pulled unit, remove back panel, power supply board smells burnt wasnt properly mounted,unit is getting proper power from wall, unit needs a new power supply board, confirmed with bb ordering part; ordrng 1 WPW10624574 (cntrl-elec), schdld next appmnt for 8/14 MON
Dan H.
WRF560SEYM00 WHIRLPOOL REFRIGERATOR 8/7/17 10:28: DH there 8/7 MON, 9:42 to 10:24, Customer complaint that fresh food section is not cooling, fresh food section temperature at 72 degrees, freezer section temperature at 24 degrees, found evaporator fan frozen in frost build up on top of evaporator, found corrsion on evaporator thermistor, unit needs new plastic thermistor, installed new thermistor and cleared ice, op test good ; used 1 W10902214 (THERMISTOR) from stock, Job Cmpltd
Paul H.
WTD910SAYE2 WHIRLPOOL DISHWASHER Replaced diverter motor and diffuser, tested, unit operating properly, op test ok; Job Cmpltd,
Paul H.
GDT580SSF4SS GE DISHWASHER Ran auto test, found pump and hose were not installed correctly, corrected and tested, op test ok.;
Paul H.
KRMF706EBS01 KITCHENAID REFRIGERATOR Found filter not seated properly causing leakage, reseated and tested, good, leak resolved. Also found FC frosted on right side due to door improperly installed, corrected, cleard ice; Job Cmpltd
Paul H.
KUIS18PNZB1 KITCHENAID ICE MAKER Ran a diagnostic test, recirc pump is not functioning, needs replaced, no other issues found; ordrng 1 W10908287 (RECIRC PUMP)
Paul H.
KSDB900ESS0 KITCHENAID RANGE Error f8e0, unable to sense fan speed, needs cooling fan assembly and HALL sensor, quoted part W11107275
Paul H.
KRFC704FSS00 WHIRLPOOL REFRIGERATOR Replaced evap housing and thermistor, old housing had thermistor disconnected and tucked behind foam. part was in cust home upon arrival, tested unit, unit started cooling properly, op test ok; Job Cmpltd
Paul H.
MDB7749AWW1 MAYTAG WASHER Ribbon cable is shorted causing some pads to not function, needs UI replaced, quoted: UI W10811149
Jeff M.
KDHE404DSS0 WHIRLPOOL DISHWASHER The unit will not run properly it'll run properly for 15-20 minutes and then drain out. And display a long drain code the drain hoses clear nothing is plugging the drain pump. unit needs a control and sensor; ordrng 1 W10866116 (CONTROL) and 1 WPW10705575 (SENSOR)
Chad P.
ED25PEXHB00 WHIRLPOOL REFRIGERATOR Installed closer. Op test ok.
Dan H.
WRF767SDEM01 WHIRLPOOL REFRIGERATOR Customer complaint that unit is not dispensing water after filter replacement, confirmed, found valve not opening, valve recieving 120vac, applied 120 vac to valve, valve did not open, unit needs new valve; ordrng 1 WPW10341329 (VALVE), schdld next appmnt for 8/15 TUE
Corina B.
MSC21C6MFZ00 MAYTAG REFRIGERATOR CC that the water/ice dispenseper is leaking and a dent on the FF door. Found the door ice flap is not closing. And found a dent on the ff food. Will need a new ff door and adoor ice flap. Called GS to order parts. ; ordrng 1 LW10839084 (DOOR) and 1 W10889430 (DOOR ICE FLAP), schdld next appmnt for 8/14 MON
Brian B.
KITCHENAID DISHWASHER KUDC03FVSS0 Panel not responding. Found burned areas on control and burned connector. Will need new control and harness. Will give est. cust does not want to repair. Do not order parts.; , Job Cmpltd,
Robert A.
KITCHENAID DISHWASHER KUDK03FTWH3 Installed disp, ran diagnostic cycle, door opened, op test ok; used 1 SHIPPING (SHIPPING AND HANDLING) from stock, Job Cmpltd,
Robert A.
KENMORE RANGE 790.96213400 Found left front element open, receiving 220vacAb to review and quote; ordrng 1 316224200 (LEFT FRONT ELEMENT),
Corina B.
WRS586FLDM01 WHIRLPOOL REFRIGERATOR CC that the augor motor is broken. Removed the ice bin and the coupling is missing a tooth and the seal is broken. Will need anew coupling and seal . Called BB to order parts. ; ordrng 1 WP2198628 (seal) and 1 WP2220458 (coupling), schdld next appmnt for 8/11 FRI
Corina B.
WRT518SZFM00 WHIRLPOOL REFRIGERATOR Steamed gasket out and use a thin coat of vasoline around the gasket. Optest ok.; Job Cmpltd
Corina B.
WRF767SDEM01 WHIRLPOOL REFRIGERATOR pre id main control. Frost in ff evap. Cust is calling. Whirlpool to see about getting a replacement. They will be calling on monday
Corina B.
FGET3065PFC FRIGIDAIRE WALL OVEN Replaced the control and the oven sensor. Heated the oven to 350* optest ok
Dan H.
JFC2089HES JENN-AIR REFRIGERATOR Customer complaint that unit is not cooling , unit unplugged when tech arrived, plugged unit in, evaporator fan is running, compressor and condenser fan are running, compressor amp draw at 1amp damper opened, good frost pattern on evaporator, display shows freezer temperature is dropping, fresh food section temperature is rising(from 74 degrees to 90 degrees), unit needs new control and fresh food section thermistor; ordrng 1 12002355 (THERMISTOR) and 1 WPW10207861 (CNTRL), schdld next appmnt for 8/11 FR
Dan H.
MGR6775BDS WHIRLPOOL RANGE Customer complaint that top oven is not heating, confirmed, ignitor not glowing, ignitor recieving 120vac, installed new ignitor, op test good ; used 1 12400035 (IGNITOR) from stock, Job Cmpltd
Dan H.
WEG730H0DW0 WHIRLPOOL RANGE Installed new cooling fan, op test good
Jeff M.
GSD2100V35CC GE DISHWASHER The unit is not draining I found the chopper blades inside the dishwasher were broken and completely clogged needs a new kit; ordrng 1 WD19X10038 (impeller kit asm),
Jeff M.
WFE530C0EW WHIRLPOOL RANGE I found the large heating element temp sensor has failed unit needs a new large heating element for the cooktop; ordrng 1 W10823727 (ELEMENT), schdld next appmnt for 8/11 FRI !, saved tckt [SdLink
Chad P.
WDT720PADM2 WHIRLPOOL DISHWASHER Found latch is working. Canceled cycle and reset control. Started not al wash 2x. Unit now working correctly. Op test ok. ; Job Cmpltd
Chad P.
WDF520PADM5 WHIRLPOOL DISHWASHER Found upper sprayer not installed correctly. Corrected sprayer position. Ran normal wash and canceled. Ran service test mode no faults. Calibrated unit. Advised to use as normal. ; Job Cmpltd,
Chad P.
MEDB850YW0 WHIRLPOOL DRYER Found thermal open. Ran timed dry with no heat. Unit did not heat. Ran timed dry with heat. Unit heated and cycled. Venting checks good. Op test ok. ; used 1 WP3390719 (THERMAL FUSE) from stock, Job Cmpltd, saved tckt [SdLink\295487a.png], saved tckt [SdLink
Chad P.
KBRA20EMSS00 KITCHENAID REFRIGERATOR Installed compressor. Charged unit. Op test ok.
Chad P.
WTW8000BW0 whirlpool washer No stored faults. Ran unit through service test mode and manual test mode for spin. Inspected drive system. All checks good. Suspension checks good. Found fr leg loose. Tightened. Acvised to use as normal. Op test ok. ; Job Cmpltd,
Robert A.
KENMORE REFRIGERATOR 253.77872509 Founf bottom of door hitting cab, needs 4spacers to raise doorAb to review and quote; ordrng 4 240311303 (WASHER)s, saved tckt [SdLink
Robert A.
KITCHENAID REFRIGERATOR KSRB25FHSS01 Found fitting at end of water line in disp broken, causing water to spray out, needs fitting Ab to review and quote; ordrng 1 WP4388152 (FITTING/TUBE),
Robert A.
KENMORE RANGE ELE 790.96213400 Found left front element open, receiving 220vacAb to review and quote; ordrng 1 316224200 (LEFT FRONT ELEMENT), saved tckt [SdLink
Robert A.
MAYTAG WASHER MVWC415EW0 Ran diagnostics, no codes, ran recal cycle, disp upsidedown, corrected and installed, ran spin cycle, disp stayed on, op test ok; , Job Cmpltd,
Robert A.
GE REFRIGERATOR GFE29HGDIBB Installed c/b and fan kit with software undate, op test ok; , Job Cmpltd,
Robert A.
WHIRLPOOL WASHER WTW5000DW1 Ran diognastics, no codes, ran recal, valve screens clear, tested valves, good, pressure hose clear, ran normal wash, unit filling with over filled, pressure hose good, needs control; ordrng 1 W11116590 (CONTROL), schdld next appmnt for 8/11 FRI !,
Dan H.
WMH53520AS1 WHIRLPOOL MICROWAVE Customer complaint that unit is not heating, comfirmed, found diode and magnetron shorted, unit needs new diode and magnetron; ordrng 1 W10492278 (DIODE) and 1 W10844213 (MAG), schdld next appmnt for 8/14 MON
Dan H.
Unit is a brand new frigidaire gas range, we are not authorized to do frigidaire manufacturers warranty work; Job Cmpltd
Corina B.
MVWC565FW0 WHIRLPOOL WASHER CC that the unit is shaking and vibrating. Found the unit is not level. Leveled the legs. Ran a drain and spin. Optest ok. ; Job Cmpltd
Corina B.
MEDX655DW0 WHIRLPOOL DRYER CC the unit is squeaking. Turned unit on let it run for 20 min. Could not duplicate the problem. Optest ok
Dan H.
ABB1924BRM00 AMANA REFRIGERATOR Customer complaint of ice build up on freezer section floor, found ice buildup common with evaporator drain tube clog, unit needs drain tube and ice cleared, cleared ice, cleared drain tube and ice, op test good KDFE304DSS0 KITCHENAID DISHWASHER Customer complaint that unit is leaking and not drying dishes, ran diagnostics, no error codes found, ran service test cycle, found unit leaking passed door gasket, unit needs new door gasket; ordrng 1 W10300924V (SEAL
Corina B.
WDT710PAYM0 WHIRLPOOL DISHWASHER CC that the unit is melting plastic and not draining. Drain the water from the init. Ran diag 8-1 not draining, 6-2 fill valve,6-4 float switch. Replaced the drain pump from t/s. Call t/l Butch file #7719732127 said the basket is not postion in the right place. It was in the inside of the rack, to close to the heater. Advised cust to place the basket on the outside of the bottom rack or on the door. Ran calibration. Unit drained. Optest ok. Called BB to order a new basket. Cust can install. ; ordrng 1 WPW10360461 (baskt-ware), used 1 WPW10348269 (PUMP-DRAIN) from stock,
Gail V.
MAYTAG WASHER MVWX655DW1 Checked under unit, no water, ran diagnostics, no codes, ran recal cycle, good, ran rinse and spin, found hole in hose from tub to pump, needs hose; ordrng 1 W10802689 (HOSE TUB TO PUMP), schdld next appmnt for 8/11 FRI !,
Robert A.
MAYTAG DRYER MEDC215EW1 Installed timer and cover, set for 20 min, watched timer, timer moving, unit shut off, op test okCust has a foil accordion style vent hose attached to dryer (see pic). Explained the fire hazard associated with this type of vent hose and advised cust to replace with a semirigid metal hose to prevent fire hazard.; Job Cmpltd,
Robert A.
KITCHENAID SXS REFRIGERATOR KSC23C8EYY02 Found ff evap frozen, thermistor coroded, cleared ice from evap, replaced thermistor, op test ok; used 1 W10902214 (THERMISTOR44.49) job compltd
Corina B.
MDE5500AYW maytag dryer Replaced the bearing and rollers. Optest ok. Advised cust to replace the foil vent with a semi rigid or rigid vent
Dan H.
KBLS36FKB00 KITCHENAID REFRIGERATOR Installed new inverter board, op test good
Paul H.
WTW5000DW1 WHIRLPOOL WASHER Ran diagnostics, f5e2 lid lock, f8e1 no fill/ long fill, cleared, ran manual spin and agitate, good, no issues found; Job Cmpltd,
Jeff M.
MEDX700EXL0 MAYTAG DRYER I found duck tape in the fan I clean the fan out unit tested good
Jeff M.
KRMF706ESS00 REFRIGERATOR WHIRLPOOL I was unable to duplicate the noise I put the unit into a diagnostic test to individually test the components of the machine unit tested good;
Jeff M.
MEDC215EW1 WHIRLPOOL DRYER The timer is not rotating I put the timer on 70 minutes waited 20 minutes and it was still on 70 minutes it's a new timer; ordrng 1 WPW10185982 (timer)
Chad P.
WRF535SMBM00 WHIRLPOOL REFRIGERATOR Found ice maker unabke to eject cubes. Replaced i.m. Ow working. Found ice build up on freezer floor. Found door deformed and unable to seal. Needs door replaced. Advised it will take time for door to come in. ; ordrng 1 22977864SQ (DOOR, SS), used 1 W10884390 (ICE MAKER ASSY)
Paul H.
WED9200SQ1 WHIRLPOOL DRYER Installed control. Op test no good. Unit displaying l2 error code. Found new heating element shorted to ground. Likely failed as a result of faulty control. Needs heater replaced. Please place on cancelation list. ; ordrng 1 WP8544771 (ELEMENT),
Chad P.
WRF535SMBM00 WHIRLPOOL REFRIGERATOR , Found fill tube frozen. Defrosted and replaced i.m. Advised to allow 24 hrs for basket to fill. Any issue plesae contact wpl back for service. ; Job Cmpltd,
Chad P.
FFSS2614QS4A FRIGIDAIRE REFRIGERATOR Found unit running and cooling at this time. Advised to monitor. Is issue return advised to try a different outlet. If that doesnt help please conract lowes back for service. ; Job Cmpltd,
Chad P.
MAV4755AWW WHIRLPOOL WASHER Found motor pulley broke and chewed through belt. Needs motor and belt replaced. Cust will be replacing the unit.
Paul H.
MFI2569VEM4 MAYTAG REFRIGERATOR Customer described issue as no indication on UI, soft motor sounds accompanied, symptoms of HV board failure, based on prior experience needs an HV Control; ordrng 1 WPW10312695 (cntrl-elec),
Robert A.
FRIGIDAIRE REFRIGERATOR FRS26LF8CSN Ran water through disp, cycled i/m, checked evap drain, no leak found, talked w/cust, said that it only happened 1time, cust to watch,job comptd
Brian B.
WHIRLPOOL RANGE WFG510S0AS2 Verified pop, sent pic. Oven not lighting. Started bake cycle. 120v on con 2-7 from main control to spark board. Not sparking or lighting. Found melted cap on spark board. Could be from overheating panel by LR top burner. Sent pic. Per GS, ohmed out valve coils. 220 per each coil. Correct. Will need new spark board. Office to order.; ordrng 1 WPW10511278 (SPARK BOARD), schdld next appmnt for 8/10
Corina B.
WTW8500DW0 WHIRLPOOL WASHER Replaced the ui. Ran diag cleared codes. Ran test 51 auto test and test 52 calibration. Optest ok. ; Job Cmpltd
Dan H.
MDE4000AYW WHIRLPOOL DRYER Installed new rollers, op test good ; Job Cmpltd
Brian B.
MAYTAG DRYER MGDC300BW1 Customer left a black magic marker in pocket and it broke apart.advised customer that this would not be covered by whirl. Customer tried various chemicals to remove. Advised customer that this will not affect operation once ink is baked on. Customer tried a weak acetone solution and this took most of the ink off without damaging drum or rear bulkhead. Optest ok.; Job Cmpltd,
Corina B.
GHWN5250D0WS GE WASHER CC that the tube doesnt spin. Found the motor has 8 flashes, inverter transistor temp protection. Will need a new shaft and motor. Called GS to order parts. ; ordrng 1 WH20X10094 (motor and inverter a) and 1 WH38X10019 (shaft and tube asm)
Dan H.
A308 MAYTAG WASHER Installed new hose, op test good ; Job Cmpltd
Dan H.
MSD2352KEW MAYTAG REFRIGERATOR Found unit leaking at filter drier connection, installed new filter drier, brought system into a 28" vacuum, watched 15 minutes, no change on gauges, recharged unit with 4.5oz of r134a, good frost pattern, op test good, advised customer to wait 24 hours before restocking refrigerator ; used 1 WPW10143759 (DRIER) from stock, Job Cmpltd
Brian B.
WHIRLPOOL WASHER WFW75HEFW0 CC that she pushes power button, panel lights up, but before she can press start pad, panel shuts down.. if cust resets power, then machine will work. Removed j19 UI connector. Spread contacts and reseated connector. Checked vol to filter and at control. 119v, Correct.. dedicated outlet is properly polarized and grounded. Ran diag , F8E3, too much foam or overfill. Drain pump and valves working properly. Advised customer on soap usage.Tested panel at least a dozen times. Power stays on when power button is pressed. Cannot duplicate problem. Optest ok.; Job Cmpltd,
Brian B.
MAYTAG REFRIGERATOR MSS26C6MFZ00 Found lower ff door hinge cover scraping when opening door. Used dremil tool to remove flashing from cover. Greased lower hinge cam. Optest ok.; Job Cmpltd,
Brian B.
MAYTAG WASHER MVWB980BW0 Found main bearings have failed. Will need shaft and bearing kit. Will give est. cust wil call cons assist to see if they will help with repair as machine is under 4 yrs old. Do not order part. Paid sc. good for 30 days. ; Job Cmpltd,
Chad P.
MGD7000AW1 MAYTAG DRYER Installed valve. Op test no good. Found coupling on new valve will. Ot accept water line. Couple on new valve is not changable. Cust unable to schedule for return appt at this time. She will call in the office to do so. G.s. To please review valve and coupling
Chad P.
WTW5000DW1 WHIRLPOOL WASHER Cc that unti isnt locking and not sensing correctly. Unit stored fault for water temp. Hot and cold are correct and temps check good. Cleared fault. Reset control and calibrated unit. Unit did not fail to operate correctly. Advised as normal. Recorded pop from aarons. ; Job Cmpltd,
Robert A.
WHIRLPOOL REFRIGERATOR MFF2558FEZ01 Installed rails, door closing correctly, op test ok; Job Cmpltd,
Jeff M.
NED4655EW MAYTAG DRYER The unit is only getting 120vac not 240vac customer needs to hire a professional licensed electrician; Job Cmpltd,
Jeff M.
WDF560SAFM0 WHIRLPOOL DISHWASHER Installed new part unit op tested good ; Job Cmpltd,
Paul H.
MEDB855DC3 MAYTAG DRYER Ran diagnostics, F6E3 and F6E2 communication error, also F2E2 stuck key, cleared and started unit, cc of leaking, ran and checked for leaks, found none, ordering UI, asked to observe in the interim; ordrng 1 W10849061 (panel-cntl)
Paul H.
MVWX655DW1 MAYTAG WASHER Started a cycle to observe sound customer is experiencing, slipping under a load, removed belt shied, belt, shifter, and cam, found no physical damage, cam was overtighted onto shaft, reinstalled components correctly and tested again, sound persists and definitely sound like its in the gearcase, ordering; ordrng 1 W11035751 (GEARCASE)
Robert A.
MAYTAG WASHER MVWC565FW0 Ran diognastics, good, ran recal, good, found drain hose leaking, note the fact drain hose is not in use, tightened drain hose, filled unit and drained, good, op test ok; Job Cmpltd, saved tckt [SdLink\295341a.png],
Robert A.
MAYTAG WASHER MVWB835DW1 Pressed power unit turned on, ran drain and spin, good, ran diagnostics, off bal load, cleared, ran test 51,good, ran test 52, started normal wash, unit filled and adj, good, had cust start unit, when cust presses start, unit does not start, explained how to start unit, working as designed, cust wants a new unitTalked w/jr and wptl on hold for over 15 min, no answer, contacted ab; Job Cmpltd,
Corina B.
DBXR463EG6WW GE DRYER CC that the clothes are taking a long time to dry. Went outside to check the outside vent, no airflow. Removed the vent, clogged with lint. Advised cust to call DRYER VENT WIZARD to have the vent cleaned out. Vacuumed the inside of the dryer out. Optest ok.
Dan H.
MDB8949SBB3 MAYTAG DISHWASHER Customer complaint that control panel is not working, confirmed, found silver migration in ribbon cable, unit needs new user interface(blk); ordrng 1 W10811164 (user interface ), schdld next appmnt for 8/10 THU
Dan H.
WFW7590FW0 WHIRLPOOL WASHER Customer complaint that time is jumping around on display, explained to customer that the time is an estimated time, showed customer in use a care guide where it say times are an estimated time and unit could add or subtract time, unit is operating as designed ; Job Cmpltd
Dan H.
WRS325FDAM04 WHIRLPOOL REFRIGERATOR Customer complaint that unit is leaking water, found water leaking from water supply line to house, advised customer that they needs a plumber to repair hose water lines, unit is operating as designed ; Job Cmpltd
Chad P.
110.96581110 WHIRLPOOL DRYER Found cut off open. Replaced with kit. Op test ok. See quick pic for tax form. ; used 1 279769 (THERMAL CUTOFF)
Chad P.
MVWC565FW0 MAYTAG WASHER Found drain pump failed. Pump is burning hot and smells like electrical short. Unplugged unit advised to not use unit. ; ordrng 1 W10876600 (PUMP),
Chad P.
WFG515S0EW1 WHIRLPOOL RANGE Found front panel now out of alignment. Unable to correct need oanle replaced. ; ordrng 1 WPW10022090 (PANEL)
Jeff M.
KRFF507ESS01 KITCHENAID REFRIGERATOR Installed new part unit op tested good ; Job Cmpltd
Jeff M.
ABB1924BRB00 AMANA REFRIGERATOR Customer had items freezing right by the fridge vent. Explain to the customer that the temperature of air that is coming out of the vent is roughly 0° and to be careful not to put freezable items by the vent; Job Cmpltd,
Jeff M.
RED4340SQ1 ROPER DRYER The unit will not turn on I found the thermal fuse open and the heating element to grounding out replaced both parts unit tested good; used 1 279838 (ELEMENT), and 1 WP3392519 (THERMAL FUSE)
Jeff M.
FRS6R5EMB7 FRIGIDAIRE REFRIGERATOR Customer is having an ice maker issue I found that the generic icemaker the customer bought is not supplying the 120 V AC to the water valve needs a new icemaker. Customer can install no return appointment is needed at this time; ordrng 1 5304458371 (ice maker)
Paul H.
WRF560SMYW05 WHIRLPOOL REFRIGERATOR Unit has has buildup in bottom of fc due to faulty drain "valve", is allowing air in which is subsequently freezing, needs replaced, also items in RC are too cold, damper is not cycling, needs replaced as well; ordrng 1 W10854533 (valve) and 1 W11087463 (DAMPER CONTROL),
Paul H.
MFI2269VEM10 MAYTAG REFRIGERATOR Replaced IM, cycled and filled, op test ok.; Job Cmpltd,
Corina B.
NED7200TW AMANA DRYER Replaced the main control. Optest ok. ; Job Cmpltd
Dan H.
MEDC300XW0 WHILRPOOL DRYER Customer complaint that unit is not starting, found unit missing a line of power, advised customer that they need an electrician to correct power supply, unit is operating as designed ; Job Cmpltd
Corina B.
MDB8959SFZ4 MAYTAG DISHWASHER Replaced the parts listed. Optest ok. ; Job Cmpltd
Dan H.
Customer complaint that fresh food section door gasket is torn, confirmed, unit needs new fresh food section door gasket, no model/serial tag; ordrng 1 2188320A (SEAL)
Paul H.
WRF535SMBM00 WHIRLPOOL REFRIGERATOR Humidity on mullion, humidity control is on checked mullion connector, connected firmly, checked for voltage at mullion connector, 3 VAC, checked at connector under hinge cover, 120 VAC, found neutral open in door wiring, ordering door; ordrng 1 13107881SQ (dor-fip ss)
Paul H.
WRS322FDAW04 WHIRLPOOL REFRIGERATOR Replaced door, turned water on and found dual valve at back of unit is cracked, needs replaced; ordrng 1 WPW10179146 (valve-inlt),
Brian B.
MAYTAG DISHWASHER MDB8959SBB0 Panel not working. Some pads not responding and and when other pads are pressed a different pad lights up. Ran panel test. Control is working. Will need new panel. Office to order.; ordrng 1 WPW10475779 (PANEL), schdld next appmnt for 8/10 THU !,
Brian B.
MAYTAG WASHER MHW5100DC0 , Replaced bellow. Ran test cycle. Optest ok.; Job Cmpltd,
Robert A.
WHIRLPOOL REFRIGERATOR GB2FHDXWS04 Found evap drain frozen/clogged, replaced drain, cleared ice, op test ok; used 1 W10619951 (TUBE-DRAIN) from stock, Job Cmpltd,
Corina B.
NA-82313MF FRIGIDAIRE REFRIGERATOR Could not read model or serial number. CC can not get water or ice to make. Replaced the water filter with a new one, started to produce water. Advised cust to change the plastic water line to a copper or flex line. Optest ok
Corina B.
NA-82313MF FRIGIDAIRE REFRIGERATOR Could not read model or serial number. CC can not get water or ice to make. Replaced the water filter with a new one, started to produce water. Advised cust to change the plastic water line to a copper or flex line. Optest ok
Dan H.
MFW9700SQ1 WHIRLPOOL WASHER Customer complaint that unit stops mid cycle and flashes error code, ran service test cycle, unit did not complete the test cycle, unit stopped and flashed f02(long drain error code, found several socks lodged in filter basket, removed, unit drained, op test good
Dan H.
KBLC36MHS01 KITCHENAID REFRIGERATOR Customer complaint that unit is not cooling, unit turned off when tech arrived, turned unit on, evaporator fan is running, condenser fan and compressor are running, good frost pattern on evaporator, defrost system is working, unable to duplicate the problem, unit is operating as designed, advised customer if problem persists to leave unit running and contact us again
Robert A.
WHIRLPOOL DISHWASHER WDT720PADM2 Installed door panel, op test ok; Job Cmpltd,
Dan H.
WTW5500XW1 WHIRLPOOL WASHER Customer complaint that unit is making a loud noise and unit is taking 45 minutes to complete spin cycle, ran diagnostics, no error codes found, ran manual test cycle for heavy agitate and high speed spin, no unusual noises heard, ran drain and spin with 6 wet bath towels, unit completed spin cycle in normal run time, towels were barely damp, no unusual noises heard, unit is operating as designed ; Job Cmpltd
Robert A.
WHIRLPOOL WASHER LSC8244DZ0 Found lid switch broken, replaced, op test ok; used 1 3949247V (SWITCH46.30) from stock, , Job Cmpltd,
Corina B.
MVWB835DW2 MAYTAG WASHER C that the unit is leaking. Ran diag no codes. Ran manual test found when the water going into the dispenser its overflowing the dispenser with water. Will need a housing. Called GS to order part. R/s per cust req; ordrng 1 W10887780 (HOUSING ), schdld next appmnt for 8/11 FRI
Corina B.
WRF560SMYW05 WHIRLPOOL REFRIGERATOR CC that the lf door is not sealing. Found there are scratches on every door. Took pic. Did find the delivery date of 7/1/17. Called GS to order doors. Cust will call if doors come in sooner. ; ordrng 1 LW10353181 (dor-fip wh) and 1 LW10393587 (dor-fip wh) and 1 LW10433606 (dor-fip wh) and 1 WPW10481434 (nameplate), schdld next appmnt for 9/28 THU
Corina B.
DFE29JGDABB GE REFRIGERATOR CC that they are not getting water or ice going to the unit. Checked water line, its an inline valve. Checked the voltage to water water valve, getting 120v. Will need a new water valve. Called BB to order part. ; ordrng 1 WR57X10098 (valve dual water), schdld next appmnt for 8/10 THU
Dan H.
WTW5000DW1 WHIRLPOOL WASHER Customer complaint that unit is leaking oil, confirmed, unit needs new gearcase; ordrng 1 W11035751 (GEARCASE), schdld next appmnt for 8/10 THU
Paul H.
MVWX655DW1 MAYTAG WASHER Ran diagnostics, F9E1 long drain, F0E2 over sudsing, cleared and ran auto test, cut out at end of test, verified power to board, good, needs replaced; ordrng 1 W11116592 (CNTRL-ELEC),
Paul H.
MEDX655DW1 MAYTAG DRYER Start switch has fallen into console area, must not have been secured properly, found no damage to switch or mounting area in console, reinstalled and ensured a secure fit, tested by starting a few cycles, op test ok.; Job Cmpltd,
Gail V.
WHIRLPOOL REFRIGERATOR WRS588FIHZ00 Found evap fan not running, receiving 14vdc, reset connections, fan running, complaint, no water from disp, found plug on valve loose, corrected, water working, op test ok; Job Cmpltd,
Brian B.
KITCHENAID REFRIGERATOR KBFO42FTX02 Found ff temp flashing in display and over temp light flashing. Removed thermister connector from board and ohmed out ff thermister. 6.7k ohms.. this is within correct range. Called whirl TL, kathy, system down, could not document. She said the board that was replaced in 2014 was a rebult board. Whir now has a new control board kit. She said to replace board and ff thermistor. Office to order parts. Cust paid ded..; ordrng 1 W10802701 (CNTRL- ELEC 30079) and 1 WP2188820 (THERMISTER 3006), used 1 SHIPPING (SHIPPING AND HANDLING) from stock, Cllctd , schdld next appmnt for 8/10 THU !,
Jeff M.
KEMS308SSS05 KITCHENAID MICRO-OVEN The unit has an F6E0 communications error code. In the diagnostics sheets it tells you if the communication error comes up in both screens it's in the oven user interface control issue. I visually inspected all the connections make sure there's no breaks in the wire all the connections were inserted properly the unit needs a new oven user interface control board; ordrng 1 WPW10312206 (OVEN UI)
Brian B.
AMANA REFRIGERATOR AFI2539ERM02 Auger motor does not come on when paddle is pressed. Found a depression in liner where it contacts switch. Installed spacer from surplus stock on door liner. Auger now working, however, light does not come on when door is opened unless switch is jiggled. Will need new door switch. Also, whirl now has a different spacer pad for this problem. Office to order spacer pad and switch.; ordrng 1 12002646 (light switch) and 1 WP2177331 (SPACER), used 1 WPW10221048 (SPACER) from stock, schdld next appmnt for 8/10 THU !,
Jeff M.
WRT311FZDW00 WHIRLPOOL REFRIGERATOR Customer had the part unfortunately the owners of the house went back to Texas and their son found the package and sent it to Texas customer will call when the part has arrived for the second time and they will set up the appointment
Jeff M.
CAW8350EW1 CROSLEY WASHER Customer is having an issue with the washer not cycling properly. I disassembled the water lines cleaned the filters for the water valves unit tested good.; Job Cmpltd,
Chad P.
MSF22D4XAM01 MAYTAG REFRIGERATOR Installed ice maker. Op test ok. Advised to allow 24 hrs for basket to fill. ; Job Cmpltd,
Robert A.
WHIRLPOOL REFRIGERATOR WRF989SDAH01 Found unit keeps shutting off and back on, loosing power to ui, checked outlet, constant 120vac, reset connections on c/b, ng, needs c/b kit; ordrng 1 W10861900 (BD KIT) and 1 WPW10453401 (POWER BD), schdld next appmnt for 8/10 THU !,