We serviced a
WHIRLPOOL REFRIGERATOR
Model ET9FHTXMQ03
Near Euclid, OH 44132
Corina B
Job Details: 11/16/2021
Replaced the housing. Opt test ok ; used 1 SHIPPING (shipping and handling) from stock
We serviced a
MAYTAG WASHER
Model MVWB765FC1
Near Euclid, OH 44132
Corina B
Job Details: 11/16/2021
"CC that there is a fault code of f5. Confirmed. Unit would not go into diag. F5 would flash. Replaced the latch from t/s. Ran diag cleared the codes. Ran a calibration. Started a drain and spin. Opt test ok. ; used 1 W10810403 (LID LATCH), and 1 SENIORDISCOUNT (senior discount) from stock"
We serviced a
KITCHENAID COOKTOP GAS
Model KFGS366VSS01
Near East Cleveland, OH 44112
Manny
Job Details: 11/16/2021
"Cc unit keeps sparking, verify that unit will keep sparking, Customer will contact wpl for a concession, we will order parts after authorization from wpl. Unit will need a spark module and switch harness.; ordrng 1 WP8286686 (Switch harness) and 1 WP8286828 (Spark module), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Mentor, OH 44060
Joe O
Job Details: 11/16/2021
"Cc: not washingFound unit is filling, sump receiving proper power. Unit is not washing. Needs sump assemblyCustomer does not want to repair at this time ; ordrng 1 W11087376 (pump&motor), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS00
Near Chagrin Falls, OH 44022
Brian M
Job Details: 11/16/2021
Cc unit is freezing up in fridge section Found ice build up From previous experience this is an issue with thermistor and fan Needs thermistor abs fan kit ; ordrng 1 W10316760 (thermistor) and 1 W11098695 (fan-scroll)
We serviced a
KITCHENAID REFRIGERATOR
Model KBFO42FSX00
Near Shaker Heights, OH 44120
Corina B
Job Details: 11/16/2021
Replaced the ice maker. Opt test ok ; used 1 SHIPPING (shipping and handling) from stock
We serviced a
AMANA DRYER
Model NED4655EW1
Near Warrensville Heights, OH 44128
Corina B
Job Details: 11/16/2021
CC that the heat never shuts off or the timer. Confirmed. Found the heater welded to the cabinet. Found the back panel dented. Took pictures. Replaced the heater from t/s. Opt test ok. ; used 1 279838 (ELEMENT) from stock
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Cleveland Heights, OH 44118
Manny
Job Details: 11/16/2021
"Cc unit not operating, ran diagnostics and found error code F7E4 for Basket Re-engagement Failure. And F6E3 for Communication Error: ACU Cannot Hear MCU clear codes and ran diagnostics cycle when unit get to spin part basket spins really slow. Took rotor off and found some deterioration, Try engaging the shifter through diagnostics and wont engage.; ordrng 1 W10734521 (Slider) and 1 W10915701 (Rotor) and 1 W11419171 (Control)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN602EPA01
Near Willoughby, OH 44094
Joe O
Job Details: 11/16/2021
Installed gasket. Gasket is sealing. Op test ok
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Solon, OH 44139
Brian M
Job Details: 11/16/2021
Cc unit not getting cold water Found valve not opening Replaced valve Ran test OP Test Ok
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Parma, OH 44130
David R
Job Details: 11/16/2021
"Cc unit not draining. Found drain plug on disposal not knocked out. Removed. Ran diagnostics, unit is good. Op test ok."
We serviced a
GE DISHWASHER
Model n/a
Near Beachwood, OH 44122
Manny
Job Details: 11/16/2021
"No serial number sticker on unit. Cc unit starts and shuts off a few seconds later and light start blinking, ran normal cycle and watch unit for 20 mins, still running, unit fill, wash and drain as it should. Cant duplicate issue, explain to customer that since there is no S/N sticker there is no much we can do if we need to order parts. Unit is working properly"
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Cleveland, OH 44119
Joe O
Job Details: 11/16/2021
"Installed control. Found unit not sensing lid. Ohmed out latch, found latch failed. Needs latch and strike; ordrng 1 W11394572 (Latch) and 1 W11457841 (Strike)"
We serviced a
WHIRLPOOL WALL OVEN
Model WOS51ES4EB02
Near Warrensville Heights, OH 44128
Corina B
Job Details: 11/16/2021
CC that the time and the sound does not work. Confirmed. Ran diag no codes. Reset the control. Was able to set the time and sound. Opt test ok.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN602EPA01
Near Solon, OH 44139
Brian M
Job Details: 11/16/2021
Installed freezer door OP Test Ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Seven Hills, OH 44131
David R
Job Details: 11/16/2021
"Cc unit FF top shelf items are freezing in front of damper. Took temps of each shelf in FF, ranging from 37-39* at this time compressor and FZ are running. Took temps in FZ ranging from 0- -1. Temp bars for FF set at 2 bars, FZ set at 3 bars. Checked and bottle of water is frozen on top shelf but also is right in front of air circulation, causing whatever is in front of diffuser will freeze. In owners Manual also else temp too cold, refrigerator side. Let customer know thats the way the Refrigerator is set up, FF gets cold air from FZ. So if something is in front of diffuser, blocking air circulation, can cause to freeze up. Went into diagnostics, all checks pass on sensors. Checked voltage and getting correct voltage where its suppose to. As far as components wise, all check in order and working correctly. Unit is working as designed. Just cannot block air flow circulation, turning and adjusting temp controls as well can help. Called techline to document. Went over everything done, went over findings today. Techline said to make sure no items are blocking diffuser, cold air directly from FZ, keep temp settings on control 2 or 3 bars. Customer to also read use and care guide if needed. Unit is good. Op test ok."
We serviced a
MAYTAG REFRIGERATOR
Model MFI2665XEB1
Near Cleveland, OH 44128
David R
Job Details: 11/16/2021
"Cc unit not cooling. Temp in FF 70, FZ 50. Found cooling off was on. Let customer know. Said have kids in the house. Most likely was turned on by accident. Went into diagnostics, checked components. Fans coming on, compressor coming on. Give 24 hours to cool back down to normal temps, 24-48 hours for ice. ; used 1 SENIORDISCOUNT (senior discount) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Garfield Heights, OH 44125
David R
Job Details: 11/16/2021
"Cc unit door will close, if closed will open back up through cycle. Customer had this delivered in May 6th, was swapped out by Best Buy because they couldnt fix it. Customer had POP, took pic. Good. Replaced latch and striker kit. Tested, good. Advised of not slamming door. Op test ok. ; used 1 279570 (LATCH) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Richmond Heights, OH 44143
Joe O
Job Details: 11/16/2021
Installed water valve. Tested. Op test ok
We serviced a
GE RANGE
Model JK3500SF5SS
Near Chardon, OH 44024
Joe O
Job Details: 11/16/2021
Installed blower fans. Ran test bake on both ovens. Op test ok
We serviced a
WHIRLPOOL DRYER
Model WED8700EC0
Near Mentor, OH 44060
Dan H
Job Details: 11/16/2021
"Customer complaint of squealing noise, confirmed, unit needs new pulley and rollers, installed new dryer repair kit, op test good ; used 1 4392067 (DRYER REPAIR KIT) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DBL5
Near Mentor, OH 44060
Dan H
Job Details: 11/16/2021
"Installed new control and user interface , op test good"
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290REP00
Near Avon Lake, OH 44012
Angel
Job Details: 11/16/2021
Replaced seal on right hand side door and steamed out fro proper fitment and seal around cabinet. Opt test ok.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS1
Near Williamsfield, OH 44093
Dan H
Job Details: 11/16/2021
"Installed new console, op test good"
We serviced a
MAYTAG DRYER
Model MGD7230HW1
Near Lakewood, OH 44107
Angel
Job Details: 11/16/2021
"Cc that unit will work fine in timed dry but nit when sensing clothes will still be wet. Did the test for the moisture sensors and passed also checked the resistance on the thermistor on the exhaust housing and was a little off. Called BJ to get his opinion and said to order control, moisture sensor harness, thermistor and thermostat to cover all parts that could be malfunctioning. Ordering parts.; ordrng 1 WP8577274 (Thermistor) and 1 WP3391912 (Thermostat) and 1 WPW10298258 (Harness) and 1 W11526014 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Lakewood, OH 44107
Gabriel P
Job Details: 11/16/2021
Check wires on light they good need module ordering also advise customer not to put anything in front vent cause other wise air flow will not circulate around unit and things start to freeze and also to make sure seal on ice box is not crooked and make sure is straight ordering part needed ; ordrng 1 W10632157 (Housing led) and 1 W11527432 (Led)
We serviced a
MAYTAG DISHWASHER
Model MDB7749SBM3
Near Rocky River, OH 44116
Angel
Job Details: 11/16/2021
Replaced bottom door seal and leveled feet a little more and ran unit for about 20 minutes and no leaks were detected. Opt test ok.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near Strongsville, OH 44149
David R
Job Details: 11/16/2021
"Same continuous issue, CC door seal will not stay on or when pulling out/ pushing in top rack, will grab onto seal and pull it off. went over upper rack hitting and grabbing onto the door seal, techline suggested replacing the top rack adjusters and upper rack and glides, if still having issues then recommend replacement of the entire tub. ; ordrng 1 WPW10350382 (Rack) and 1 W11259785 (Left track) and 1 W11259786 (Right track) and 1 WPW10546503 (Adjusters)"
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Kent, OH 44240
Brian M
Job Details: 11/16/2021
Cc unit not completing cycles Found error for long fillFound hot water not on Turned hot water on ran test cycle OP Test Ok Advised on water flow
We serviced a
KITCHENAID REFRIGERATOR
Model KFCS22EVMS5
Near Avon, OH 44011
Angel
Job Details: 11/16/2021
"Cc that unit is not making ice and bin was hard to pull. Verified and bin was stiff because of moisture buildup on track fixed issue and ice maker can not find home position tried to manually jump ice maker and tried to reset it but would not cycle will need ice maker replaced. Ordering part, office to reschedule part is out of stock.; ordrng 1 D7824706Q (Ice maker), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
SAMSUNG DRYER
Model DV330AGW/XAA
Near Conneaut, OH 44030
Dan H
Job Details: 11/16/2021
"Installed new thermal fuse, op test good"
We serviced a
KITCHENAID DISHWASHER
Model KDTM354ESS1
Near North Olmsted, OH 44070
Gabriel P
Job Details: 11/16/2021
"Part was not needed fix issue with unit, opt test ok returning part"
We serviced a
GE WASHER
Model n/a
Near Madison, OH 44057
Joe O
Job Details: 11/16/2021
"Customer stated they called and canceled service, because washer is working"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Lorain, OH 44055
Angel
Job Details: 11/16/2021
Cc that oven is not working. Confirmed tried to preheat oven to 350* and would not ignite used my watt meter to test the amperage on the igniter and was only pulling 2.54amps igniter is weak will need igniter replaced. Left as estimate for now till they get the receipt situation resolved. Opt test ok.; ordrng 1 W11176454 (Igniter)
We serviced a
MAYTAG REFRIGERATOR
Model MFW2055FRZ00
Near North Olmsted, OH 44070
Gabriel P
Job Details: 11/16/2021
"Found fitting on water line not install properly try fixing issue so far no leaks,opt test ok"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Elyria, OH 44035
Marie V
Job Details: 11/16/2021
"Cc that the unit is making a noise when agitating. Ran diag no error code , found cam stripped. Replaced cam and shifter from T/S. Calibrated unit, tested unit. Op test ok; used 1 W10721967 (PULLEY), and 1 W10913953 (ACTUATOR) from stock"
We serviced a
AMANA WASH/DRY COMBO
Model NED4655EW1
Near Willoughby, OH 44094
Jason N
Job Details: 11/16/2021
"Cc unit not turning on Found door switch lever broke. Unit needs door switch. Replaced using truck stock. Ran dryer op test, good operation and heat. Op test good. ; used 1 WPW10569603 (DOOR SWTCH) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW95HEDW0
Near Mentor, OH 44060
Jason N
Job Details: 11/16/2021
"Cc unit not workingCustomer stated she started the unit for a cycle, the door locked and it stopped right there. Found unit door locked. Would not go into diagnostics. Power cycled unit for 1 minute. Unit unlocked. Ran diagnostics, found code f8e1 for low fill. Ran diagnostics cycle, all functions passed. Started quick wash cycle, unit filled with water, locked door and tumbled. Could not duplicate a non function issue at this time."
We serviced a
WHIRLPOOL WASHER
Model WTW6800WW1
Near Strongsville, OH 44149
Marie V
Job Details: 11/16/2021
"Cc that the unit is leaving white residue the clothes. Started a quick cycle and let unit run for a while, started to have bubbles without detergent, no white things arround water , opened top cus cleaned up , explain cust that run a few cycles with white vinegar 2 cup to get as much as detergent residue out. Even if using 1-2 tablespoons theres residue from previous owner. Cust will use vinegar to clear that out. Op test ok"
We serviced a
WHIRLPOOL WALL OVEN
Model WOS31ES0JS01
Near Middleburg Heights, OH 44130
Marie V
Job Details: 11/16/2021
"Unit is not installed, no screws on the side, when you open the door the unit moves. Replaced ui tested good. Brought core for return"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Parma, OH 44129
Marie V
Job Details: 11/16/2021
"Cc that the floor under unit is burned. Took pics, called tech line. Had to call safety, told me that tell cust to call company to verify if floor meets heat resistance. But 7nit is working as designed. Cust will call safety and warranty."
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near Beachwood, OH 44122
Manny
Job Details: 11/16/2021
Replaced both electronic controls but still need control box since was sent wrong. Ordering control box. Took cores and wrong part for return.; ordrng 1 W10798005 (Control box)
We serviced a
WHIRLPOOL WASHER
Model LSC8244EZ1
Near Westlake, OH 44145
Marie V
Job Details: 11/16/2021
"Cc that when they shut the water for the house the washer drips water and it gets full and that the agitator is not working properly. Water is turned on right now, no water dripping from valve also found that agitator and cam are stripped. Unit will need new agitator. Explain cust that the water valve shuts by water pressure, is theres no pressure water valve will drip. ; ordrng 1 WP3946501 (Agitator) and 1 3363663 (Cam driven) and 1 285805 (Water Valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Aurora, OH 44202
Corina B
Job Details: 11/16/2021
CC that the unit is leaking. Confirmed. Found water leaking in the ff section from the drain pan. Steamed out the drain hole. Drain pan was not lined up with the drain hole. Made sure several times the drain hole is clear. Opt test ok.
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near North Ridgeville, OH 44039
Marie V
Job Details: 11/16/2021
"Cc that the unit is squeaking. Confirmed. Found pulley needed replaced. Replaced from T/S. Op test okAdvice cust to replace flexible foil vent, for rigid metal or flexible metal. ; used 1 279640 (PULLEY-IDR) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near North Ridgeville, OH 44039
Marie V
Job Details: 11/16/2021
"Cc that the unit is,loud or gets loud sometimes and that they cant level unit or keep it in the floor from moving. Confirmed the noise is coming from fan, is normal noise, explain cust that new unit now makes noises that we are not used to, showed owners manual the normal noises that unit can make. Took temps 0* on freezer and 39* on fresh food section. Leveled unit and showed cust that this unit is level by a bolt that is hooked with rollers, do not have feet. Unit is working as designed at this point.op test ok"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DSS5
Near Lyndhurst, OH 44124
Corina B
Job Details: 11/16/2021
"CC that the unit is not washing. Confirmed. Ran diag 6-4 float switch open4-3 wash motor not running 7-1 no heat. Checked the power at the control for the pump and motor 0 volts. Will need a control and pump and motor. Control is still under warranty. ; ordrng 1 W11305293 (Control) and 1 W11085683 (Pump and motor) and 1 WP67001668 (Housing), used 1 SENIORDISCOUNT (senior discount) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDB00
Near Garrettsville, OH 44231
Brian M
Job Details: 11/16/2021
Installed corner filler OP Test Ok
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Ashtabula, OH 44004
Dan H
Job Details: 11/16/2021
"Customer complaint that power button does not work, confirmed, unit needs new user interface ; ordrng 1 W11561182 (Ui)"
We serviced a
WHIRLPOOL WASHER
Model CAE2795FQ0
Near Willoughby, OH 44094
Jason N
Job Details: 11/16/2021
"Cc unit not draining completely Customer showed pop. Customer stated the unit will randomly leave clothing wet at end of cycle. Ran diagnostics, found code f7e1 for basket speed fault. Cleared code, ran auto test, all functions passed, no issues found. Re-calibrated basket sensing. Possible unit be overloaded or going offbalance due to uneven load. Unit is working as designed at this time."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB04
Near South Euclid, OH 44121
Jason N
Job Details: 11/16/2021
"Installed ice maker, cycled ice maker, ice maker indexed and filled mold with water. Installed condenser fan motor. Op test good."
We serviced a
MAYTAG WASHER
Model MVWX655DW0
Near Chagrin Falls, OH 44022
Jason N
Job Details: 11/16/2021
Installed washplate. Ran auto test and calibration. Op test good.
We serviced a
GE RANGE DUEL FUEL
Model C2S980SEM3SS
Near Mentor, OH 44060
Jason N
Job Details: 11/16/2021
"Cc unit needs door hinges due to broken hingeFound right side door hinge spring broken. Unit does not need hinges, will need hinge springs. Will credit customer for hinge cost towards springs and labor cost. Springs not in stock at Marcone, office to contact customer with next service date. Retrieved hinges for return. ; ordrng 2 WB9K5 (Door spring)s"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSS36QHB00
Near Geneva, OH 44041
Jason N
Job Details: 11/16/2021
"Cc unit still leaking under underneathFound evaporator drip pan had fallen off left side of hanger, sitting at an angle, pan was not secured. Pushed drip pan back onto hanger and secured with front spring clip. Pan secured, op test good."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Brooklyn, OH 44144
Manny
Job Details: 11/16/2021
"Unit had no lights on and drain pump was running, clear drain cycle, place u it in diagnostics and found error code F1E1 for main control fault. Replaced main control using T/S W11170317. Took core for return ; used 1 W11170317 from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Mentor, OH 44060
Brian M
Job Details: 11/15/2021
"Cc no water being dispensed Ran water test unit would periodically dispense for a quick second then stop Advised on control and UI replacement ; ordrng 1 WPW10624574 (cntrl-elec) and 1 W11330971 (Control), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Mentor-on-the-Lake, OH 44060
Corina B
Job Details: 11/15/2021
"CC that the lower oven does not turn on. Confirmed. Found a stuck key or relay on the control. Will need a new control and membrane ; ordrng 1 W10878844 (Control) and 1 W10879583 (Ui), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW05
Near Mentor, OH 44060
Corina B
Job Details: 11/15/2021
"CC that the unit is not cooling and not making ice. Confirmed. Found the evaporator covered in frost and ice. Steamed out the evaporator. Will need a control, ui and harness. Office to reschedule. ; ordrng 1 W11545823 (Harness) and 1 W11196400 (Main control) and 1 W11518204 (Ui)"
We serviced a
MAYTAG WASHER
Model MHW5630HW2
Near Huntsburg, OH 44046
Corina B
Job Details: 11/15/2021
"CC that the unit will run without anything in it, but when you put clothes in the washer is has a power failure. Checked outlet with the outlet tester, open ground. Found a correct outlet, used an extension cord started a load with clothes in,let run for 30 minutes, good. Started a cycle on the open ground. Let run stopped running after 10 minutes. Plugged it into the correct outlet started. Will need an electrician."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GB2FHDXWS08
Near Elyria, OH 44035
Gabriel P
Job Details: 11/15/2021
Found evaporator frozen with ice try forcing it to defrost I didnt here heater so I steam out ice until I heard heater coming on that is telling me heater and bi metal is good it will need control ordering ; ordrng 1 WPW10503278 (Control) and 1 WPW10175909 (Grilled)
We serviced a
WHIRLPOOL RANGE
Model JES9750AAS
Near North Olmsted, OH 44070
Gabriel P
Job Details: 11/15/2021
"Found error code F1-7 main brain disconnected ask me to check wires to main brain if they all good replace control confirm they good ordering control is discontinued cannot be fix,opt test ok"
We serviced a
MAYTAG WASHER
Model MVWC415EW1
Near Middlefield, OH 44062
Joe O
Job Details: 11/15/2021
"Cc: noise, leaving water at end of cycleFound error codes f0e5(off balance load) f7e6(motor fault) f0e2(over suds). Ran manual agitate and spin. Unit would not shift between spin and agitate. Unplugged and re plugged in unit started shifting. Found gear case and hub stripped. Needs gear case, hub, and controlCustomer does not want to repair at this time ; ordrng 1 W11454372 (Gear case) and 1 W10528947 (drive hub kit) and 1 W11124822 (cntrl-elec), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Garfield Heights, OH 44125
Marie V
Job Details: 11/15/2021
"Replaced gearcase, ran calibration and auto test. Op test ok"
We serviced a
WHIRLPOOL OTR MICROWAVE
Model MMV1175JZ00
Near Maple Heights, OH 44137
Marie V
Job Details: 11/15/2021
Cc that they replaced light and it will not shut down. Replaced control board. Op test okBrought new control for return
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDW
Near Parma Heights, OH 44130
Marie V
Job Details: 11/15/2021
Cc that the temps on freezer goes up and down. Took temps 5* to 2* on freezer and 34* fresh food section. Check evap. Good frost pattern check compressor watts and amp. Good. Unit is working as designed. Advice cust to monitor unit. Op test ok.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Cleveland, OH 44105
Marie V
Job Details: 11/15/2021
"Cc that the unit stopped at wash and it will not do anything. Ran diag F8E1 no fill long fill. Found cold water shut off. Corrected issue, ran auto test and calibration. Op test ok"
We serviced a
WHIRLPOOL RANGE
Model PRD3630NP
Near Cleveland Heights, OH 44118
Manny
Job Details: 11/15/2021
"Cc some burners not working Verify complaint found burner head with rust and convection fan is really loud, parts are discontinued. Unit can not be repaired parts are discontinued."
We serviced a
KITCHENAID RANGE
Model KSEG700EBS3
Near Mentor, OH 44060
Jason N
Job Details: 11/15/2021
"Installed control board. Ran bake test to 350 degrees. Op test no good, unit not heating. Checked power in to unit, found terminal block and black L wire burnt. Replaced terminal block and wiring using truck stock wire harness kit. Reran bake test to 350 degrees. Good preheat and cycle. Op test good. ; used 1 W11416047 (TERM BLOCK KIT - RANGE) from stock"
We serviced a
GE DISHWASHER
Model PDT715SYN2FS
Near Shaker Heights, OH 44122
Jason N
Job Details: 11/15/2021
"Cc unit water intake faultCustomer states unit will code H20 fault on display shortly after starting, also noticed water in basement right below where unit sits. Started wash cycle, water immediately leaking from underneath unit. Found motor ring seal has been chewed all the way around, causing water to leak when unit fills. Unit needs motor ring seal. Part is not in stock at Marcone, office to contact customer with next service date. ; ordrng 1 WD08X27458 (Ring seal)"
We serviced a
MAYTAG DRYER
Model HDG18CM
Near Oberlin, OH 44074
David R
Job Details: 11/15/2021
"Cc unit not heating correctly, found link trap broken, missing. All items are getting caught and falling down in between. Had to look up unit online by serial number. Finding lint trap, door bull assembly is NLA, discontinued. Unit is about 25/30 years old. Customer paid SVC. ; used 1 SENIORDISCOUNT (senior discount) from stock"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Wellington, OH 44090
David R
Job Details: 11/15/2021
"Customer said they didnt receive parts. Used actuator off t/s, one actuator was bad. Ran diagnostics and calibration. Good. Op test ok. ; used 2 WPW10006355 (ACTUATOR) from stock"
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Beachwood, OH 44122
Corina B
Job Details: 11/15/2021
Replaced the heater. Unit is cycling properly. Cleaned out the dryer. Opt test ok ; used 1 SHIPPING (shipping and handling) from stock
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near North Olmsted, OH 44070
Gabriel P
Job Details: 11/15/2021
Found 19 v going to unit it supposed to be 120 v ordering control call senior tech bj explain of diagnose he believes pump may cause control to go bad order both just incase ; ordrng 1 W11416363 (Pump) and 1 W11462459 (Control)
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near North Olmsted, OH 44070
Gabriel P
Job Details: 11/15/2021
"Found drain hose on the floor correct issue ran a rinse and spin to show customer the results,opt test ok"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Garfield Heights, OH 44125
Jason N
Job Details: 11/15/2021
"Installed tub nuts. Ran wash cycle for 10 minutes, no leaks found. Op test good."
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW1
Near Willoughby, OH 44094
Joe O
Job Details: 11/15/2021
Installed water valve. Ran test cycle. Op test ok
We serviced a
WHIRLPOOL DRYER
Model MED3500FW0
Near LaGrange, OH 44050
David R
Job Details: 11/15/2021
"Replaced heater and fuse kit, tested. Heat is cycling. Good. Op test ok."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHS2311PFGA
Near Cleveland Heights, OH 44118
Manny
Job Details: 11/15/2021
Replaced damper motor. Ran diagnostics damper fully functional opt test ok
We serviced a
KITCHENAID RANGE
Model KFGC506JSS01
Near Gates Mills, OH 44040
Joe O
Job Details: 11/15/2021
Cc: left 2 burners not lighting properlyFound burner caps on wrong burners. Found left rear igniter sitting too low. Pulled up igniter. Replaced burner head and cap. Tested. Op test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Amherst, OH 44001
Angel
Job Details: 11/15/2021
Cc that unit is not dispensing water properly. Confirmed has a slow stream of water took of back line and tried and had good pressure but the fitting they had for the line was a snap in fitting which was causing the slow stream tested with out it and unit started working as should will need new fitting or new main line installed. Unit working as designed. Opt test ok.
We serviced a
MAYTAG DRYER
Model Medb835dw4
Near Amherst, OH 44001
Angel
Job Details: 11/15/2021
Replaced heating element and wire kit. Tested unit and its heating as should. Opt test ok.
We serviced a
MAYTAG RANGE
Model MGR6600FZ1
Near Fairview Park, OH 44126
Gabriel P
Job Details: 11/15/2021
"Found pans on drawer hitting ignitor and interfering it from lighting correct issue and advise customer to load it with less,opt test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Broadview Heights, OH 44147
Corina B
Job Details: 11/15/2021
"CC that the unit is leaking from the ice maker. Confirmed. Cust has pictures of water drops around the front of the ice maker. Checked the valve, good. Cycled the ice maker, no leaks. Checked the heater with step 10, 120 volts. Will need a new heater. ; ordrng 1 WPW10553630 (Heater)"
We serviced a
MAYTAG DISHWASHER
Model MDB9979SKZ0
Near Lorain, OH 44053
Angel
Job Details: 11/15/2021
Cc that unit was not draining. Confirmed unit was not draining they had a new garbage disposal installed and never had the drain plug knock out. I knocked out the drain plug on the garbage disposal tested unit and started draining but the drain pump was rattling so i removed drain pump and had a piece plastic inside so i replaced with new drain pump tested unit draining and working as designed. Opt test ok.
We serviced a
WHIRLPOOL WASHER
Model MHWZ600TW01
Near Chagrin Falls, OH 44023
Brian M
Job Details: 11/15/2021
"Cc unit gave f20 error Verified error f20 pressure sensor Ran test found pressure sensor functioning then all of sudden it kicks out Recommend pressure switch and Control ; ordrng 1 WPW10163980 (switch-wl) and 1 WPW10525358 (cntrl-elec), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
JENN-AIR RANGE
Model JES8850CAS01
Near Chagrin Falls, OH 44023
Brian M
Job Details: 11/15/2021
Installed control and elements Ran test bake and broil OP Test Ok
We serviced a
KITCHENAID DBL WALL OVEN
Model KEBC207KSS04
Near Solon, OH 44139
Brian M
Job Details: 11/15/2021
Installed temp sensors Ran test bake Unit seems to be more accurate on temps 346.2 upper and 351 lower when set to 350 ; used 1 SHIPPING (shipping and handling) from stock
We serviced a
KENMORE RANGE
Model 3627526191
Near Aurora, OH 44202
Brian M
Job Details: 11/15/2021
"Cc unit not baking properly Found valve opening way before igniter glows causing gas to flow then poofs ignites Spoke to BJ advised to replace valve igniter and thermostat Est only ; ordrng 1 WB20K8 (thermostat) and 1 WB19K13 (valve safety asm) and 1 WB2X9154 (igniter), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG OTR MICROWAVE
Model MMV1175JZ0
Near Kent, OH 44240
Brian M
Job Details: 11/15/2021
Customer showed pop took pic Cc unit takes forever to heat up water Found unit to heat up 2 cups of water at 2min 40 sec This is normal Unit is only a 1000w microwave Unit is functioning properly
We serviced a
MAYTAG DRYER
Model LDG9306AAE
Near Garfield Heights, OH 44125
Jason N
Job Details: 11/15/2021
"Cc unit making a squeaking noise Confirmed slight squeak noise when operating. Pulled unit apart, found right rear drum support roller dry, is not worn. Cleaned up and lubricated all rollers and idler pulley. Reassembled and retested. No abnormal sounds heard. Op test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Cleveland, OH 44112
Jason N
Job Details: 11/15/2021
"Cc unit not coolingCustomer had unit unplugged. Plugged in unit, compressor running, let cycle for 15 minutes. No heat on condenser, checked frost pattern on evaporator. No frost pattern on evaporator. Unit has refrigerant leak, will need sealed system repair. ; ordrng 1 WPW10507886 (Compressor) and 1 W10836706 (Evaporator) and 1 WPW10143759 (Filter drier)"
We serviced a
KITCHENAID WALL OVEN COMBO
Model KOCE500ESS11
Near Pepper Pike, OH 44124
Manny
Job Details: 11/15/2021
"Installed washer spacers on convect baffle. Ran bake and covert bake noise still there, call tech line at 1:26pm spoke to Anthony he asked if we had replaced the convection fan and if we install the spa we washers on the baffle, he recommended using one of the washer in the fan blade under the nut no noise at the moment he said if noise comes back order the fan blade.opt test ok"
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GBS0
Near Pepper Pike, OH 44124
Manny
Job Details: 11/15/2021
Replaced spray arm ran diagnostics cycle opt test ok.
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Cleveland, OH 44102
Gabriel P
Job Details: 11/15/2021
"Found defective actuator replace,opt test ok"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH73521CS6
Near Strongsville, OH 44149
David R
Job Details: 11/15/2021
Replaced door. Found door switches bad. Replaced from t/s. Tested. Unit is heating probably. All functions are good. Op test ok.; used 1 W11244490 (INTERLOCK SW KIT) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6FDRXXY07
Near Broadview Heights, OH 44147
David R
Job Details: 11/15/2021
"Cc unit leaking from back. Valve is cracked, ordering new single valve ; ordrng 1 WPW10498990 (Single valve), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS01
Near Lorain, OH 44053
Angel
Job Details: 11/15/2021
Cc that unit was mot preheating properly. I pulled out unit and checked for power and ohmed out the temperature probes which were good they tested 1083 also tested all heating elements and thermostats and good as well put everything back together and preheated unit to 350* on top oven and 350* on bottom oven and tested good temperatures were where they were supposed to also preheated bottom oven to 450* and passed as well unit is preheating and working as should. Opt test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Independence, OH 44131
David R
Job Details: 11/15/2021
Replaced deli door handle. Good. Op test ok.
We serviced a
AMANA RANGE
Model AGR5330BAS3
Near Cleveland, OH 44110
Jason N
Job Details: 11/15/2021
"Cc unit controls and oven not working, Checked power into control board, good at 119v. Found burnt solder joint and trace on back of control board. Unit needs clock/control. Not showing in stock at Marcone, office to contact customer with next service date. ; ordrng 1 WPW10556708 (Clock/control)"
We serviced a
MAYTAG WASHER
Model MHW6630HW0
Near Highland Heights, OH 44143
Joe O
Job Details: 11/15/2021
"Cc: at the end of quick wash and delicate cycle unit not shutting offFound customer has fresh hold on, on both delicate and quick wash cycle. Advised customer on fresh hold. Unit functioning as designed. Op test ok"