Local Reviews
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GEORGE - Euclid, OH
Service was satisfactory but tech could have had better people skills.
He was very nice and respectful.
FANNIE - Maple Heights, OH
I would like more people who come out have that much respect and caring.
Intergrity
TIM - Cleveland, OH
Fred’s appliance is a company with honesty and integrity.
Great!
Georgene - Avon, OH
Guys really knew their job
Excellent service & Great customer experience
Sam - Avon, OH
Right from initial call to the actual service provided was very well handled professionally. Mac identified the problem at first instance and confirmed by testing the same. I am glad that my initial search got Fred Appliance and will definitely use in future.
On time, Quick repair, Great Service
JEFF - Painesville, OH
Susan
SUSAN - Strongsville, OH
Excellent customer service
Very good service
MARY - Painesville, OH
Corina was prompt, helpful and quick!
Jen
JENNIFER - Westlake, OH
Friendly maintenance man
Great Service
ROBERT - Chagrin Falls, OH
Very Knowledgeable and Professional !
Art
KURT - Perry, OH
informed me at every step what was happening and what was going to happen, was on time and professional.
Friendly, quick service
MARY - Seven Hills, OH
Corina did a very good job. She explained the issue and what work needed to be done.
Dryer
JAMES - Garfield Heights, OH
Barbara
BARBARA - Chardon, OH
Great experience, very professional
Great service!
DA - Solon, OH
Chris
CHRISTINE - North Ridgeville, OH
Very professional
Patricia
PATRICA - Brook Park, OH
Really great and very pleasant.
Great service
CHARLES - Brooklyn, OH
great service
NICOLE - Mentor, OH
This is the 3rd time I have used Fred's Appliance Service. They do a great job, arrive on time and are able to finish the job that day. I like that you are called 15 minutes before your technician shows up. I wouldn't hesitate to call them again in the future.
Elaine
ELAINE - Streetsboro, OH
Very impressed with the service, the repairman, the tracking schedule etc
Great service
PATRICA - Grafton, OH
Kathy
KATHY - Avon Lake, OH
Good Service
JERRY - Cleveland, OH
Gregory
GREGORY - Avon, OH
My experience with Macaulay was great. He arrived promptly, was very courteou, explained the issue clearly and remedied the issue quickly and effectively.
Great Service
JOSEPH - Amherst, OH
on time great customer care
MADELINE - Cleveland, OH
will recommend
Super service
KEVIN - Westlake, OH
Did a great job assessing these situation and fixing the problem
great service
WENDY - Mentor, OH
Ro
ROSEMARIE - Lyndhurst, OH
Prompt, knowledgable. Would recommend
Great service
PODONE - Maple Heights, OH
The service man was very professional and had excellent knowledge on explaining different parts and what they are used for in other words to make a story short he is a great guy
Great service
ANN - Mentor, OH
Great service and advice from the tech's
DAVID - Avon Lake, OH
Not done yet waiting for parts
JAMES - Garfield Heights, OH
Not done yet
Great service
JOHN - Strongsville, OH
Very polite and explained everything
Rachel
RACHEL - Beachwood, OH
Took time to decipher issue.
Excellent
ROSE - Brooklyn, OH
Carol
CAROL - Broadview Heights, OH
Overall very satisfied
JUSTIN - Rocky River, OH
Great service the service professional was very knowledgeable and friendly
Fast Service
KERI - Chardon, OH
Never disappointed with your Services.
Great Service
ORLANDO - Broadview Heights, OH
Awesome service, quick, clean and punctual!
Brian is a gentleman, a very nice person. He was thorough; great service!
EDWARD - Pepper Pike, OH
Your company is very professional from start to finish. I really like that I know 2 days ahead of time approximately when my appointment will be. I really appreciated the automated call to say Brian was 15-20 min away. I’d like to be called about 45 min before, if possible.
On time service and very helpful repair men.
CLAYTON - Avon, OH
Good service
Great Service
ANDREW - Lakewood, OH
Corey was enjoyable and efficient in resolving our issue
Laura
LAURA - Strongsville, OH
Stark
ELLENOR - Aurora, OH
Very impressed with the service and the ability to check to find out the time of arrival.
Love the tracking option
MARY - Bay Village, OH
Great Service
MARY - Avon Lake, OH
Great Service
AMY - Beachwood, OH
Great Service
JUDY - Gates Mills, OH
Sherri
SHERRI - Chagrin Falls, OH
The service tech was on time and did a great job.
Really great service
NATALIE - Garfield Heights, OH
Catina was wonderful..great service..very efficient
Blair
JANET - Maple Heights, OH
Very well great job done
Saved the Day
JONI - Bay Village, OH
Brian was very knowledgeable about this washer, and he quickly figured out the problem. And, he patiently explained the functioning of the washing machine. I was on the verge of returning it, but not now.
Thank you!
JENNIFER - Cleveland Heights, OH
Problem not resolved after 2nd service call
JOSEPH - Strongsville, OH
The water dispenser on my refrigerator delivers cold water that turns warm after a few seconds. Your service man - this time, felt the warm water, but spent most of the time saying most refrigerators have this problem, & nothing can be done about it. He kept saying "this is the way they are designed". Really?? That's how they are designed?? And the warm water is "as they are designed" It costs more for a refrigerator with a water dispenser-so if you cannot fix this "design" problem, then I want this refrigerator replaced with a refrigerator with a water dispenser that dispenses cold water. Really? designed to give warm water??
Response from Fred's Appliance Service:
Hello Joseph! Thank you very much for your review. We greatly apologize for the frustration with the water temperature coming out of your dispenser. With regret, we have no control over this as a service company. The water reservoir within refrigerators today do not hold a large volume of water. In result, the draw at the dispenser may not be chilled to your satisfaction. Our best advice is to discuss this matter directly with Whirlpool as they are the manufacturer of your refrigerator. You may call them directly at 800-253-1301. We're also here to help if anything else is needed! 888-453-7337 or service@fredsappliance.com. Thank you! -The Fred's Team
good job nice service
ROSE - Shaker Heights, OH
Would recommend
Locked Again
JAMES - Rock Creek, OH
April 6, 2018 at 8AM, we put clothes in the washer, and it. In locked again.
Response from Fred's Appliance Service:
Hello James! Thanks for the note. We will be calling you shortly to discuss! We're here to help! -The Fred's Team
great service
EDITH - Lyndhurst, OH
arrive on time. diagoinxed the problem quickly and fixed the machine without needing new part. Adivsed me that despite the age of the machine, it ewas worth fixing.
Warranty repair
SUSAN - Ravenna, OH
Cyndi
CYNDI - Chagrin Falls, OH
Great
ROSE - Warrensville Heights, OH
He did a great job thank you
Great Service
GARY - Westlake, OH
Very nice and knowledgeable!
Robert
ROBERT - Euclid, OH
Rhonda
RHONDA - Jefferson, OH
Great experience , friendly, helpful and timely. Couldn’t have gone better.
Corina: Excellent checkup and useful information
ROBERT - Mentor, OH
Corina proved to be a good listener as I reviewed the history of recently owned magtag washers and the squealing noise during the spin cycle in our current model. Of course the week long squealing stopped yesterday and did not present itself today. Corina did suggest putting in lighter loads with less detergent. After running a cycle she thinks the bearings are fine. She also suggested using our smart phone to record any future squealing noises which might occur. We did appreciate the convenience of making, confirming, and pinpointing the time of service by Fred's Appliance.
Wonderful!
LINDA - Berea, OH
Great service, very friendly technician
MEGAN - Avon, OH
Great technician attitude
MICHAEL - Brook Park, OH
I was very happy with your tech that came to my house. She was very friendly and polite.
Great
JAMES - North Olmsted, OH
Very educational
Jim
JAMES - Columbia Station, OH
Great service very Freindly fixed the microwave
Great service
CRYSTAL - Cleveland, OH
Fast quick quality service
Excellent
JASON - Beachwood, OH
Timely, efficient, professional experience.
Great service
TY - Ravenna, OH
The service tech was very friendly, professional, and knowledgeable. He was able to diagnose and fix the problem with my refrigerator. He even had the part in his truck so a second visit was not needed.
OMG A LIFE SAVER -
KATHLEEN - Cleveland, OH
WHIRLPOOL AND FREDS APPLIANCE ARE ABOVE ALL THE REST IN APPLIANCE CUSTOMER SERVICE! CAME IMMEDIATELY
Great service
DAVID - Strongsville, OH
. Knowledgeable technician
Chad is awesome!
JOSPEH - Broadview Heights, OH
Promt service, knowledgeable tech, fixed the problem!
CONNIE - Richmond Heights, OH
Corina was very knowledgeable and was able to diagnose the problem with the wall oven. She had the part on the truck and fixed it immediately.
Rita
RITA - Brook Park, OH
Was impressed with the updates via email and phone. Customer service rep and tech were very friendly and knowledgeable
Mr
LOUIS - Cleveland, OH
Very good. Honest and personable. Definately use again
Very helpful
NATALIA - Willoughby, OH
Corey ran about 2 hours late due to another call. I wish a dispatcher would have called to let me know instead of me just waiting around until 7pm. Once he arrived I told him I only had a half hour available and he did everything he could to make sure I was happy and could pick up my child on time .
Response from Fred's Appliance Service:
Hello Natalia! Thank you for your note. Very sorry Corey ran behind. Appliances do get the best of us sometimes. We're glad we were able to connect with you. Thanks again, and we're here to help if needed. Thank you! -The Fred's Team
Couldn't have been better. Corona is terrific.
JIM - Seven Hills, OH
Great service.
Great!
SARAH - Lakewood, OH
Dan was friendly and incredibly professional
Kind Technician, Superior Service
MARY - Strongsville, OH
Everyone that I talked with at Fred's was fantastic- on the phone, very polite; in person professional, informative, and courteous! Five out of five stars!!
Excellent experience!
MARK - Strongsville, OH
Corina was a pleasure to deal with. She is extremely knowledgeable and efficient. I will definitely recommend her and Fred’s Appliance to my friends and family.
Geoff
GEOFFREY - Avon Lake, OH
We are so happy with the service of Freds. I so appreciate the update on arrival time. Corina was so pleasant to work with but most of all she fixed the problem with our ice maker that the previous company failed to do. I will absolutely use this company for any future needs.
Great and fast service
LEESA - Chardon, OH
Very helpful and quick service
Give Corina a raise
DAVID - Euclid, OH
Corina was friendly, knowledgeable & knew the product in & out.After finding the problem and fixing it she gave several tips on how to get the best results from our dishwasher.She answered all questions fully.
Great Service !!
SOOZAN - Pepper Pike, OH
Corina did a great job
Great service
TIM - Ashtabula, OH
The gentlemen that came out were very nice and professional. I feel the price for labor was absurd, they were there maybe 15 min to drain my dishwasher and it was $90! I feel that's very extreme for the work done.
Great Service
NANO - Seven Hills, OH
Our tech showed up right on time and was able to get all issues resolved in a very efficient time frame. He took the time to explain the issue in detail.
Francisco
FRANCISCO - Avon, OH
Great service!
Great Job
BILL - Mentor, OH
Art communicated very well, was on time and fixed my problem
Very professional
RUTH - Chardon, OH
Technician was very knowledgeable and quickly resolved my issues.
John
JOHN - Painesville, OH
Great Service
ROBERT - Euclid, OH
Very good experience
MICHAEL - Euclid, OH
Even though the technician was behind, he called and informed us he was running late, he was nice, knowledge and completed the dryer repair within minutes, he also explained to me and my wife the issue with the washer and ordered the parts needed and setup a date for the return visit.
Good Service Call
GARY - Ravenna, OH
Arrived on time and well prepared for the job. Very thorough. Problem solved. In and out less than an hour!
Great service
ANNE - Bay Village, OH
On time. Professional. Courteous
Friendly and helpful technician
GAY - North Ridgeville, OH
Although Dan could not ID a problem with the icing up of the freezer, he gave suggestions as to what to look out for when closing the drawer. Will notify Whirlpool if it occurs again!
Great Service and Prompt
TIARA - Garfield Heights, OH
Great service
MELINDA - North Olmsted, OH
Excellent service. Repair person on time, wore shoe covers, communicated clearly and concisely. Was concerned with our needs.
MICHAEL - Strongsville, OH
Great service and repair oerson
Dryer
MARY - Rocky River, OH
Highly recommend!
TRACEY - Bay Village, OH
Colina was great, gave her honest opinion based on her expertise. Highly recommended
Great service
MELISSA - North Olmsted, OH
Reliable and organized service, awesome price
RACHEL - Burton, OH
Great
TIMOTHY - Willoughby, OH
Very good. Employee sent to fix micro wave was very good. Would recommend your service to friends.
Great Service
MICHAEL - Rock Creek, OH
we continue to have the same problem with the ice machine
DEL - Cleveland, OH
dishwasher warrantee repair
JUDY - Fairport Harbor, OH
Already did this. Please stop your requests.
Response from Fred's Appliance Service:
Hi Judy! Thanks for your note. After reviewing, it shows we've only sent 1 request. We're very sorry if something else happened. We're here to help. Feel free to reach out to us with any further questions or concerns at service@fredsappliance.com or 888-453-7337. Thank you!! -The Fred's Team
Quick service!
DUSTIN - Chagrin Falls, OH
Awesome service. Very efficient and fast as lightening!
He was fast and efficient.
SHIRLEY - Ashtabula, OH
I appreciated his work and hope that what he replaced will have been the problem. If these ice makers have so much trouble you would think someone would come up with a solution to the problems they have. We use a lot of ice and I would not have to do without an ice maker.
Extended warentee repair
V. - Mentor, OH
Pleased with overall experience
Kristen
KRISTEN - Oberlin, OH
Excellent service
LAURA - Cleveland, OH
We were scheduled quickly and service was excellent. Price was very fair.
Excellent!
NERIBELL - Cleveland, OH
Great Service
ALAN - Westlake, OH
Macaulay was very knowledgeable and practical - great experience with him and your company
fridge service
MICHAEL - Beachwood, OH
both repairman were excellent and very friendly
Ray
RAY - Avon Lake, OH
Outstanding experience, highly recommend!! Very professional, curtious, timely, and nice guys.
Great service
JENNIFER - Olmsted Falls, OH
Barbara Smith
BARBARA - Cleveland, OH
Professional service with a smile 🤗
Shelley
SHELIE - LaGrange, OH
Excellent service
Proficient diagnostician
GREG - Ravenna, OH
Called to say he would be early. He was technically sound and instilled confidence that after 5 or 6 prior attempts by another repair company that ice would be produced for longer than a couple months. Cleaned up the work site when done.
great service
DONG - Cleveland, OH
From the frying pan into the oven
JOHN - Olmsted Falls, OH
Our control board had a glitch that would not allow our lower oven to work. Fred's was able to get me a part and up and running.
Great service
ARDA - Beachwood, OH
Kithchenaid fridge
ALICE - Cleveland, OH
Great service knowledgeable repairman
Great Service
MICHAEL - Bedford, OH
Good service
ROBERT - Olmsted Falls, OH
On time and fixed t the problem.
Great service that timely corrected the issue!
KELLY - Solon, OH
Robert
ROBERT - Mayfield Heights, OH
refrigerator warranty repair
THOMAS - Avon, OH
great friendly service
Great service,
Jim - Mentor, OH
DC
DAVID - LaGrange, OH
Tech knowledgeable and personable, timely repair...
WHIRLPOOL WASHER SERVICE
JOSEPH - Avon, OH
Awesome technician
JAMES - North Olmsted, OH
Great experience and visit!
Sheila
SHEILA - Rocky River, OH
New what the problem was immediately and fixed it
Great Service
BRIAN - Berea, OH
Excellent scheduling system. Kept posted with reminders, & let us know when tech would arrive. Great service. Promt and efficient.
Great service and on time
Julie Hasson - North Royalton, OH
maytag washer
JULIE - Seven Hills, OH
Excellent experience. The service staff was actually early solved the issue and advised if it reoccurred I should call Whirpoll and Fred's would come back out.
Polite and professional
JOANNE - Lakewood, OH
Repairman was neat, courteous and advised me of my problem. Honest about it.
Courteous, knowledgeable repairman
RICK - Chagrin Falls, OH
Polite and efficient. Took time to show me what was wrong with my washer motor and how he replaced it.
Great
RENEE - Andover, OH
I was very satisfied with the visit
Great
JOHN - Chardon, OH
Excellent
CONNIE - Elyria, OH
Great Service and found my issue right away. Advised on what to do next.
ROBERTA - Lyndhurst, OH
Great sevice, Great tech
AL - Avon, OH
Great technician
DONALD - Willoughby Hills, OH
Jeff was very knowlegable and professional.
Great service and always on time and very polite
MARY - Mentor, OH
Awesome repairman
LINDA - North Ridgeville, OH
Excellent service from representative
Great service and on time
FRAN - North Ridgeville, OH
Techs were very polite and answered my questions.
Great service.
BEVERLY - Lakewood, OH
Great service. Both men were polite (it counts), efficient, and well prepared. No complaints at all. Would contact your company again if needed.
Mrs
JENEE - Chagrin Falls, OH
please send us info on our warranty
EDMUND - North Ridgeville, OH
please send us info on our warranty for wall oven and frig. thank you
Response from Fred's Appliance Service:
Hello Edmund! I just sent you an email with your warranty information. Please let us know if we can be of further assistance. Have a great weekend! -The Fred's Team
Nice and knowledgeable
BREANN - Chagrin Falls, OH
I very polit
BARBARA - Parma, OH
Great service
DIANE - Parma, OH
Pretty Impressive
CHARLANNE - Westlake, OH
He cane, he fixed, he was pleasant. Could not ask for more.
Great service
EWING - Austinburg, OH
Amazing service on the phone and in person
GARYCE - Cleveland, OH
They arrived just when they said they would and fixed my dryer in minutes!!!!
Service was good, very professional
ROBERT - Parma, OH
No problems 🙂
Charlene Bradley/Brown
SHERLY - Cleveland Heights, OH
Great dervice
On time, quickly replaced parts
PAUL - Chardon, OH
Cindie
JEFFREY - Chardon, OH
Excellent, Professional Service
KELLY - North Ridgeville, OH
Brian and Dave did an AMAZING job for us. They diagnosed the problem and ordered all the parts needed to fix our refrigerator. When the parts arrived, they had to basically disassemble our entire refrigerator to fix the issues. It took them 5 hours plus and they worked the entire time. They were quiet, courteous and careful!! We were concerned that the refrigerator would look "rebuilt" but it is as good as new! Thanks so much to Brian and Dave.
Art did a great job. Very professional and knowledgeable l
DEBORAH - Ashtabula, OH
The refrigerator was under warranty. The office staff was very friendly and acccomodating.
Dryer Repair
DARYL - Huntsburg, OH
Always professional superb service.
Good service
KIAIRRA - Garfield Heights, OH
She was a kind Woman.
Great service
KATHLEEN - Chagrin Falls, OH
Great service
RANEESHA - Mentor, OH
Mary
MARY - Mogadore, OH
Great service most informative
Great service
JACKIE - Maple Heights, OH
She did much, much better than the guy who came the first time.
Did. Of maint
INDEPENDENT - Olmsted Falls, OH
Great reputation
Awesome service
NICOLE - Burton, OH
The service was excellent and the lady that was their was very knowledgeable and courteous and polite. I would recommend u guys to anyone
Warranty service
DELORIS - Jefferson, OH
I greatly appreciate the timely fashion in which my repairman managed to take care of my problem with my washer. He was professional and knowledgeable in the repair. He was also very courteous.
great quick service
CHARLENE - Avon Lake, OH
they had an opening so came sooner than expected, they had the parts on the truck and finished the repair in one trip
Owner
PAUL - Rocky River, OH
Very prompt And professional tech was polit courteous and efficient
Professional Service
GREG - Middleburg Heights, OH
courteous,understanding & explanation of problem.
Great Service, helped get warranty coverage of defective part
JOHN - Lakewood, OH
Very professional. Found problem that local appliance repairman could not find.
EXCELLENT
RICHARD - Painesville, OH
CORINA FIXED OUR PROBLEM VERY QUICKLY. SHE WAS VERY COURTEOUS AND PROFESSIONAL.
Ahead of schedule and completed in one visit!
LANI - Willoughby, OH
Great service!
KEVIN - Solon, OH
Excellent service
CYNTHIA - Strongsville, OH
Great service right on time
ROBERT - Parma Heights, OH
Great Service, Nice people
TERRY - Avon Lake, OH
Very Impressed with Scheduling and thoroughness
LAUREN - Columbia Station, OH
Great service
JOAN - Ashtabula, OH
Easy to make appointment online. Great customer service
Great service
Carolyn & Don Rogers - North Olmsted, OH
Mack & Gabriel replaced wiring harnesses on our Kitchenaid microwave (13 months old). They were Knowledgeable, polite & explained what they were doing. Excellent service & excellent workers. Very pleased.
Excellent
CATHLEEN - Avon Lake, OH
All Around Great Company
PATRICE - Bratenahl, OH
Corina did a great job getting my difficult dishwasher back on track. Professional, capable, pleasant!
Kathy
DAVID - Berea, OH
Great service. Very knowledgeable
Professional and knowledgeable!
GARY - Chardon, OH
Very impressed with the service and the solution! This was a warranty repair and I am pleased with the responsiveness.
Washer service
GARY - Euclid, OH
Couldnt have had a nicer gentleman or better experience Ultimate professionalism
Great service thanks!
NICK/PHYLLIS - Geneva, OH
Great service
RITA - Maple Heights, OH
Excellent quality service
ROBERT - University Heights, OH
The technician was knowledgeable, knew right away what needed to be done, ordered the necessary parts, and upon arriving to do the install of the new parts completed the job in a timely and quality manner. Everything one would want in a repair service.
Great!!
MLC - Rocky River, OH
On time. Efficient. Very reliable. Great communication. Goes above and beyond to ensure quality and a well thought out repair. This is the best appliance repair company that I have had. I got them through Lowe’s home warranty. Lowe’s should use them as much as they can.
Service
mary - Mayfield Heights, OH
The best service ever.
CAROLE - Westlake, OH
Same day service for my fridge was awesome.They were very professional and fixed it right away. Thank you for the excellent service. I will sure tell my friends and family about FREDS great service! Thanks again!
Technicians Mac and Gabriel were professional and courteous - thanks for the great service!
JAMES - Amherst, OH
Corey L.
REFRIGERATOR GE GSH25JFXBCC "Installed control, op test good, advise to allow 24 hours for temps to settle"
Jason N.
DISHWASHER WHIRLPOOL WDT750SAHZ0 Installed pump/ motor and control. Ran diagnostics cycle. Op test good.
David R.
RANGE KITCHENAID KDRS467VSS04 Replaced part. Tested. Good
Corey L.
REFRIGERATOR KENMORE 106.642594 "Customer complaint fridge not cooling but frz seems fine, confirmed, ff was 49 and frz -2, found evap fan failed, unit needs evap fan motor; ordrng 1 WPW10189703 (motor-evap 68.0L), used 1 SHIPPING (shipping and handling) from stock"
Corey L.
REFRIGERATOR KITCHENAID KFCS22EVMS8 "Customer complaint frz has frost build up, confirmed, found slides failed not springing closed, unit needs new drawer slides; ordrng 1 WP13055901 (slide), used 1 SHIPPING (shipping and handling) from stock"
Jeff M.
REFRIGERATOR WHIRLPOOL WRS315SDHZ04 Customer was noticing the unit going through a defrost cycle
Joe O.
DISHWASHER WHIRLPOOL MDBH949PAW1 Cc: leakingRan test cycle. Could not duplicate leak. Advised customer on soap usage. Op test ok; used 1 SENIORDISCOUNT (senior discount) from stock
Gabriel P.
RANGE KITCHENAID KERS206XSS3 Found control sawder burn took picture also try contacting safety team to see if they cover parts but they are in training and not going to be available for 2 hours so advise customer to contact them gave estimate she will not fix
Jeff M.
DRYER MAYTAG MEDX70PXL0 The unit had a comb in the fan op tested good
Gabriel P.
REFRIGERATOR KITCHENAID KRSC503ESS01 "Replace door and steam gasket for proper sealing,opt test okAlso customer did not receive kitchenaid plate name ordering but will not need to come back customer will install ; ordrng 1 W10839793 (nameplate)"
Brian M.
DISHWASHER KITCHENAID KUDC03IVBS4 Installed handle OP Test Ok
Joe O.
REFRIGERATOR WHIRLPOOL WRF535SWHV02 Cc: frosting in freezerFound frost build up inside freezer compartment. Found gasket not sealing. Steamed out gasket. Op test ok
Gabriel P.
REFRIGERATOR JENN-AIR JFC2089HEP Part never arrive it was delivered to another house rescheduling ; ordrng 1 12002684 (kit- slide)
David R.
MICROWAVE WHIRLPOOL WML55011HS5 Cc cannot hear audio when pressing buttons or when goes off. Tested unit out. Every audio is working correctly. When countdown is done. You can hear the audio going off. Cannot turn volume up any more. Only has a on/off for tones. Unit is testing good as designed. Op test ok
Gabriel P.
RANGE KENMORE 790.9951331 Control not sending voltage to element but is discontinued
Gabriel P.
DISHWASHER KITCHENAID KDTM804ESS2 Hear a rattleling sound from motor ordering pump assembly ;
David R.
WASHER WHIRLPOOL WTW5000DW3 "Customer complaint rinse light blinking. Plugged unit in, rinse light blinking. Held start button for 10 seconds to cancel out. Went into diagnostics, no error codes. Ran test diagnostics. All components working. Ran a calibration on it. Ran a drain and spin cycle. Went through whole cycle. Unit test good. Op test ok"
Joe O.
WASHER AMANA NTW4516FW3 Cc: not running through cycleFound customer had drain sitting on the floor next to the unit. Found error codes f8e1(long fill no fill). Advised customer of drain height. Ran auto test and calibration. Op test ok
Brian M.
WASHER MAYTAG MVWB766FW0 Cc unit not working Found error of f6e2 and f6e2 will not go past error codes Need UI and control ; ordrng 1 W10920541 (cntrl-elec) and 1 W10919546 (console)
Jeff M.
REFRIGERATOR WHIRLPOOL WRF555SDFZ07 The impeller that screws onto the auger motor is stripped. The unit needs an auger motor and impeller in the divider; ordrng 1 WP63052 (IMPELLER ) and 1 WPW10309864 (divider) and 1 WPW10317991 (motor)
Jason N.
DBL WALL OVEN KITCHENAID KEBC206KSS04 "Cc unit stops heating when trying to bakeCustomer states an f3e2 error code will appear when she tries both ovens at the same time. F3e2 error is over temp(575 degrees) in bake mode. Checked resistance on both upper and lower temp probes, both checked good at 1082 and 1084 ohms. Ran bake test on lower and upper oven to 350. Raised temps to 450 on both oven, both preheated and stabilized. Temps probes are working normally. Advised customer this could be an intermittent stuck relay causing temps to raise too high and shut unit down. Only resolution would be control board replacement. Control (8302306) is nla for this unit."
Jeff M.
REFRIGERATOR MAYTAG MFF2558FEZ05 Icemaker was not working I replaced it with truck stock unit tested good; used 1 W10884390 (ICE MAKER ASSY) from stock
Brian M.
DISHWASHER MAYTAG MDB4949SHZ0 "Cc unit not washing and left hand selctions not working Found several error codes in diagnostics 7-1 ,6-1,6-4,2-1Ran auto test unit did not complete filled wash motor humming and then drained Need UI and control sump assembly ; ordrng 1 W11225084 (cntrl-elec) and 1 W11395600 (Ui) and 1 WPW10591570 (pump&motor)"
Jeff M.
REFRIGERATOR GE GFE29HMEEES Installed new part unit tested good ; used 1 SHIPPING (shipping and handling) from stock
Brian M.
REFRIGERATOR KITCHENAID KRFF507ESS00 Called whirlpool and gave notes on previous repairs Non repairable
Joe O.
WASH/DRY COMBO WHIRLPOOL WGT3300XQ0 Cc: long dry timesUnit is heating and cycling heat. Found blower wheel stripped out. Blower wheel will need cut out. Motor shaft may get damaged. Needs blower wheel and motor; ordrng 1 279811 (motor!dryer) and 1 WP697772 (blower wheel)
Dan H.
WASHER WHIRLPOOL WTW5000DW1 "Customer complaint that unit shakes a lot, ran diagnostics found f7e5(shifter fault), f7e7(motor unable to reach target rpm), and f7e1(basket speed fault) error codes, unit spins and agitates, normal amount of shaking observed, unit is operating as designed"
Jeff M.
DISHWASHER WHIRLPOOL WDT730PAHZ "The sump motor is seized up I was able to get it free it is working right now it does need a sump motor.; ordrng 1 W11085683 (pump&motor), used 1 W11085683 (PUMP&MOTOR) from stock"
Joe O.
RANGE WHIRLPOOL WEG750H0HZ0 Cc: ui not workingCustomer stated the ui would not allow selections. Stated the light was stuck on. Found error code f6e0(oven ui). Found continuity between ui and control harness. Needs uiUi shows out of stock. Office to reschedule; ordrng 1 W11339755 (UI)
Brian M.
DISHWASHER WHIRLPOOL WDT750SAHZ0 Cc unit not washing Found sump just humming Needs sump assembly ; ordrng 1 W11087376 (pump&motor)
Dan H.
REFRIGERATOR WHIRLPOOL WRT511SZDM00 "Customer complaint of frost build up in freezer section, found rivet snapped on bottom of fresh food section cabinet, leaving more than a 1/4 gap, called whirlpool techline spoke to jk, unit is not repairable"
Dan H.
COOKTOP ELE JENN-AIR JGD3430GB00 "Installed new spark module and igniter switches, op test good"
Gabriel P.
RANGE WHIRLPOOL MGR6600FZ1 Replace parts and still not sparking check voltage on control and it show 120 but then it drop to 2.6 and relay start clicking ; ordrng 1 W11323275 (CONTROL )
Joe O.
DRYER MAYTAG MEDC465HW0 Cc: not heatingCust Has a foil accordian style vent hose attached to dryer (see pic). Explained the fire hazard associated with this type of vent hose and advised cust to replace with a semirigid metal hose to prevent fire hazard. Found unit only receiving 120v. Checked breaker. Found breaker not tripped. Found outlet shorted out inside. Need electrician
Brian M.
FREEZER CROSLEY CFUF14QWD Cc unit has a burning smell Check unit over checked wiring harness no issue found Could not find any issues at this time
Dan H.
WASHER KENMORE 110.238221 "Customer complaint that unit is not spinning, unit spins, started from rinse cycle, unit filled, drained, and spun, customer states it only does it sometimes and she thinks it the timer and that it just does not spin them out all the way, customer put load in unit, started rinse cycle, unit filled, drained, unit did not spin until I helped get it started, unit need new brakes and transmission ; ordrng 1 W10820043 (Brake) and 1 3360629 (Transmission), used 1 SHIPPING (shipping and handling) from stock"
Jeff M.
DRYER SAMSUNG DV40J3000EWA2 "I was not able to determine a jiggly noise that the customer was hearing but I did find the idler pulley and one of the rollers starting to seize in place; ordrng 1 DC93-00634A (PULLEY) and 1 DC97-16782E (ROLLER ), used 1 SHIPPING (shipping and handling) from stock"
Jason N.
REFRIGERATOR FRIGIDAIRE FSC23LR5JM2 "Cc unit freezing over, not coolingCustomer states the freezer coils freeze over then ff section stops cooling, they have to manual defrost it to work. Ran manual defrost mode, no power in to defrost circuit. Unit needs man in board.; ordrng 1 241511111 (board-main power(s21718), used 1 SHIPPING (shipping and handling) from stock"
Jason N.
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "Installed evap motor and leveling legs. Leveled unit for door gravity close. Evap motor running, unit starting to cool. Advised customer to allow 24 hrs before restocking unit. Still waiting on freezer door slides to ship.; saved tckt"
Corey L.
REFRIGERATOR WHIRLPOOL GX2FHDXVQ03 "Customer complaint noise is back, customer took video of noise, unable to pin point with video, cycled cooling a few times to shut off and turn on fans and activate damper, no unusual noises heard, jumped ice maker, found noise coming from ice maker binding up, unit needs im ; ordrng 1 D7824706Q (ice maker), used 1 SHIPPING (shipping and handling) from stock"
Corey L.
WASHER AMANA NTW4605EW0 "M/s tag not present on unit, Customer complaint washer is banging around, found agitator failed missing teeth, unit needs agitator, ordering agitator; ordrng 1 W10908289 (agitator)"
Corey L.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Customer pointed out new door is the same with gap in trim, confirmed, found trim is removable and compartment is sealed cannot be the cause of the issue, compressor in defrost mode when arrived, canceled defrost, temps were 6frz 38ff and 32 im, water in mold, unit needs new main and power supply controls; ordrng 1 W10830278 (cntrl-elec) and 1 W10843055 (cntrl-elec)"
Corey L.
REFRIGERATOR KITCHENAID KRFC302ESS00 "Customer complaint fridge lost cool after about 48 hours and is up to 78 in frz, confirmed room temp both sections, compress and fans are running, found dye from metal to copper solder joint, replaced dryer with ts and used lock ring to install, held 28 vac for 15 minutes, pressure holding, added 5 oz r134a, pressure stabilized at +3, good frost pattern, advised customer to allow 24 hours for temps to settle; used 1 W10896689 (COUPLER), and 1 WPW10143759 (DRIER) from stock"
Joe O.
FREEZER WHIRLPOOL WZF79R20DW03 "Cc: not cooling properlyFound temps in unit at 25 degrees. Ohmed out thermistors. Found evap thermistor reading out of range. Needs control, thermistor, and evap harness; ordrng 1 W11103760 (harness) and 1 W11236854 (contrl-box) and 1 WPW10383615 (thermistor)"
David R.
REFRIGERATOR KITCHENAID KBSD618ESS01 Replaced parts. Tested water. Had to replace light from t/s. Good. Water good. Op test ok
Jason N.
WASHER WHIRLPOOL WFW5620HW0 "Installed drain pump and pressure switch. Ran auto test, all functions normal. Op test good."
Joe O.
MICROWAVE GE PT970SR2SS "Cc: not workingFound unit is receiving proper power. Found control burned up. Found fan tco open, mag tco open, and high limit thermostat open. Needs control, mag tco, fan tco, and high limit thermostatCustomer to contact for scheduling; ordrng 1 WB24X10025 (thermostat2106) and 1 WB24X10034 (fan tco (60/70)5018) and 1 WB27T11345 (main control board15437) and 1 WB27X10166 (thermostat,magnetron3414), used 1 SHIPPING (shipping and handling) from stock"
David R.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Replaced part. Tested. Good. Settings set to recommended, good. Op test ok"
Corey L.
WASHER WHIRLPOOL MVWB865GC0 "Installed parts listed, cleared errors and calibrated, op test good"
Brian M.
DRYER MAYTAG MED7230HW0 Cc unit not heating Found element to be open found relay on control to be stuck closed causing element to burn out Needs thermostat kit heater and control ; ordrng 1 WP3387747 (element) and 1 280148 (cutoff-tml) and 1 W11441687 (Control) and 1 WP8577274 (thermistor) and 1 W10909685 (fuse-thrml)
Joe O.
RANGE WHIRLPOOL WEE745H0FS2 "Cc: f2e0 error codeFound error code f2e0(keypad not connected) checked connections. Keypad connected. Replaced keypad. Ran test cycle. Error code came back. Needs control and ribbon cableControl shows out of stock, office to reschedule; ordrng 1 W10884488 (cntrl-elec) and 1 W11025616 (harns-wire)"
David R.
WASHER MAYTAG MVWC565FW1 "Replaced parts. Ran diagnostics and calibration. Good. Put load in on normal for 10 mins, drained and rain a complete drain and spin. Good. Completed. Op test ok"
Gabriel P.
REFRIGERATOR MAYTAG MFX2570AEM3 Found drain pan clog with ice clear out and replace drain tube from t/s opt test ok ; used 1 W10619951 (TUBE-DRAIN) from stock
Jeff M.
REFRIGERATOR WHIRLPOOL WRS321SDHZ04 I found the icemaker was in the off position I turn the icemaker back on and it started to work out with water on its own
Brian M.
REFRIGERATOR KITCHENAID KRFF300EBL00 Installed wire harness OP Test Ok ; used 1 SHIPPING (shipping and handling) from stock
Gabriel P.
DISHWASHER MAYTAG MDB8989SHZ0 Customer complaints that unit is not pumping water to dishes ran normal cycle it fill but pump will not start is also silence motor not making any sound but im hearing control clicking took off front panel and found loose power motor connection correct issue ran diagnostics pass opt test ok also unt is under one year manufacturing warranty took pic of pop
Jeff M.
DISHWASHER MAYTAG MDB9959SKZ0 Installed new drain pump unit tested good this particular drain pump has metal blades attached to it
Gabriel P.
SXS REFRIGERATOR KITCHENAID KSRP25FNWH00 "Replace filter housing,opt test ok"
Joe O.
REFRIGERATOR WHIRLPOOL WRB329DMBM01 "Cc: frost build upCustomer stated the unit started frosting up, and the freezer light stoped working. She stated it went on for a few days then cleared itself up. Found gaskets are sealing, door is closing properly. Advised customer something may have been holding the door open allowing warm air to enter unit. Could not duplicate issue. Op test ok"
Dan H.
WASHER WHIRLPOOL MVWX655DW2 "Customer complaint that unit is not draining or spinning , unit is not powering up, control is receiving 120vac , unit needs new control; ordrng 1 W11419215 (CNTRL) and 1 W11419215"
Jason N.
DRYER WHIRLPOOL WET4027HW0 "Installed timer, set time dry for 10 min. Timer advanced and shut down when it reached off position. Op test good."
Joe O.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Cc: not making iceFound temps in freezer at 8 degrees, and ff section at 36 degrees. Found Ice maker not in home position. Tested power to ice maker receiving correct power. Found ice bin frosted over. Tapped ice maker, found ice maker started to cycle. Needs ice maker, ice maker harness, chute, and damper gasket. ; ordrng 1 W10884720 (harns-wire) and 1 WP67006341 (gasket) and 1 WPW10300024 (icemaker) and 1 WPW10353552 (separator)"
Jason N.
WASHER MAYTAG MVW7232HW0 "Cc unit not dispensing fabric softener Customer stated she tries turning on the fabric softener but it will say its keeps saying its off.Ran diagnostics, manual fabric softener valve, valve test good, softener is flushing out. Found fabric softer option not turned on. Turned on. Advised customer when she turns this option on, she will have to press button again to switch from off to on, also showed her that display will show a flower symbol at the top when fabric softener option is active. Unit is working as designed."
Jason N.
DRYER WHIRLPOOL WED92008Q1 "Cc unit not heatingConfirmed not heat from unit in cycle. Checked power in to unit, good at 242v. Checked all thermals, found heater element open. Replaced heater element using obsolete truck stock(WP8544771). Ran dryer op test on timed. Good heat, good airflow. Op test good."
Joe O.
WASHER WHIRLPOOL NTW4516FW3 "Cc: not running through cycleFound error code f8e1(long fill no fill). Found drain hose pulled off the rear of the washer. Reconnected drain hose. Ran auto test and calibration. Found actuator not shifting, found cam worn, and cover broke. Needs actuator, cam and cover. Installed cam, cover, and actuator. Ran auto test and calibration. Op test ok; used 1 W10721967 (PULLEY), 1 W10913953 (ACTUATOR), and 1 WPW10427633XXX (XXX DO NOT RESTOCK XXX) from stock"
Brian M.
REFRIGERATOR KITCHENAID KRFC300ESS03 Replaced doors OP Test Ok
Jeff M.
DRYER GE DRSR495GG9WW Installed new part unit tested good ; used 1 SHIPPING (shipping and handling) from stock
Brian M.
WASHER MAYTAG MVWC400XW4 "Cc of noise when spinning and no water entering Found gearcase to be loud when hand spun Ran auto test found no cold water entering and also speed sensor not seeing basket Needs speed sensor water valve and gearcase ; ordrng 1 W11454372 (Gearcase) and 1 WPW10006355 (actuator) and 1 WPW10683603 (water inlet valve), used 1 SHIPPING (shipping and handling) from stock"
Gabriel P.
RANGE WHIRLPOOL WFG320M0BS "Found loose connection on spark module correct issue,opt test ok"
Corey L.
REFRIGERATOR WHIRLPOOL WRS315SDHZ05 "Installed dispenser asm, op test good, advised to monitor"
Corey L.
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 "Customer complaint ice gets caught in dispenser flap and keeps it open every time ice is requested, confirmed ice stuck in door, found when pressing all the way back the door flap opens all the way allowing ice to fall in bin, customer had been not pushing paddle far enough back, advised, also customer stated still metal taste in water after pex line was installed, removed water filter since customer drinks city water and this will determine if the taste is coming from filter"
Jeff M.
DRYER AMANA NED4655EW1 "The thermal cut off use is open also the dryer cord is severely damaged; ordrng 1 279816 (thermal cut off hi) and 1 8171385RC (cord-power), used 1 SHIPPING (shipping and handling) from stock"
Jason N.
DISHWASHER KITCHENAID KDTE254ESS1 "Cc unit not rinsing, shutting offRan diagnostics, found code 5-1 for door stuck open. Cust states unit will not finish cycle, dishes are still dirty. Unit will make a noise before it stops running. Ran wash tests for approx 20 min. Found pump motor will sometimes wind down and spray pressure will be reduced, this is the noise they are hearing. Monitored power in to unit the entire time, power stable at 121v, amp draw normal at .5-.6a when pump motor running. Advised customer unit will need pump/motor. Customer not repairing at this time, he"
Dan H.
WASHER KENMORE 110.238221 "Installed new clutch, op test good"
Jason N.
WASHER WHIRLPOOL WFW6620HW0 Installed dispenser and control. Ran auto test. All functions passed. Op test good.
Dan H.
RANGE AMANA AGR5330BAS3 "Installed new control and oven temperature sensor , op test good"
Joe O.
RANGE WHIRLPOOL WFG550S0HZ1 Cc: intermittently will not igniteFound outlet is not grounded. Need electrician to check electrical.
Jeff M.
WASHER WHIRLPOOL WTW7500GC2 The lid lock does not always engage sometimes it will work sometimes it will not; ordrng 1 W10861642 (latch)
Jason N.
DISHWASHER JENN-AIR JDB8200AWP1 "Cc unit making loud noise when a motor is onCustomer states it was making an intermittent loud clicking noise during the cycle, has since stopped. Ran wash test and cancel drain several times. Could not duplicate noise complaint. Advised customer it sounds like they could have had a piece of hard debris make it through the drain pump. No abnormal noise at this time. Op test good."
Brian M.
DRYER MAYTAG MEDC200XW1 Installed switch OP Test Ok
Gabriel P.
REFRIGERATOR KITCHENAID KRSC503ESS01 "Found fridge evaporator frozen with ice cause off the way dual evaporator unit are built the ui and thermistor fridge are connected told by whirlpool tech line it will need parts listed customer will not repair ; ordrng 1 W10316760 (thermistor) and 1 W11098695 (fan-scroll) and 1 W11340158 (UI), used 1 SHIPPING (shipping and handling) from stock"
Gabriel P.
REFRIGERATOR WHIRLPOOL WRS571CIHW01 "Replace hinge,opt test ok"
Jeff M.
DISHWASHER MAYTAG MDB7749AWM1 "The unit UI is not responding. Certain buttons and cycles do not work needs a new user display board. EST only ; ordrng 1 W10811151 (panel-cntl), used 1 SHIPPING (shipping and handling) from stock"
Jeff M.
REFRIGERATOR KITCHENAID KRMF706ESS01 The back of the fridge is rusting a call tech line non-repairable
Joe O.
REFRIGERATOR KITCHENAID KSRG25FKWH03 New valve did not come with filter connector. Needs filter connector. Filter connector show out of stock. Office to reschedule; ordrng 1 WPW10445062 (connector)
Brian M.
WASHER WHIRLPOOL MVWX655DW1 Customer showed pop took pic Cc unit not spinning Found spin light flashing Reset control Ran auto test Found speed sensor not seeing basket Replaced speed sensor from truck stock Ran auto test and calibration OP Test Ok ; used 1 W10913953 (ACTUATOR) from stock
Brian M.
REFRIGERATOR GE n/a Could not get access to fridge Rescheduled for Friday ; schdld next appmnt for 10/9 FRI !
Gabriel P.
DISHWASHER WHIRLPOOL WDT730PAHB0 Ran diagnostics no error codes found ran test pass also at the end of test check temperature on element read 280 pass working as design
Joe O.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Cc: intermittently leaking from water dispenserCould not duplicate leak. Spoke with BJ, Stated there could be a hole in the line running through door For dispenser. He also stated the John guess fitting on the connection could be allowing air into line. Replaced John guess fitting. Op test ok; used 1 TJ80-56 (5/16" X 1/4" JOHN GUEST FITT) from stock"
Brian M.
DRYER KENMORE 11085091400 Installed heater OP Test Ok ; used 1 SHIPPING (shipping and handling) from stock
Gabriel P.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Call tech line spoke to tj he ask me to run test 2 and test 39 and test 4 all three pass then spoke to austin explain I follow every thing from service pointer and he said is not repairable,opt test ok"
Jeff M.
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 Installed new part unit tested good
Brian M.
DISHWASHER WHIRLPOOL WDF520PADM7 Replaced wheel and stoppers also customer missing dispenser cap Replaced using truck stock OP Test Ok ; used 1 Wpw10671905 (Dispenser) from stock
Brian M.
WASHER WHIRLPOOL MVWX655DW1 Cc unit not washing Ran test cycle found unit stuck in some kind of demo mode Removed power and reset control Ran load with sweats waited for unit to fill and make it to wash OP Test Ok
Gabriel P.
REFRIGERATOR WHIRLPOOL WRF555SDFZ02 "Replace ice maker,opt test ok,also reset control ; used 1 WPW10300024 (ICE MAKER) from stock"
Corey L.
WASHER GE GTW460ASJ5WW "Customer complaint washer not spinning out completely like its out of balanced, confirmed ran drain/spin empty, unit would not spin kept filling with water to balance load, oob error found, spin ramped up in test mode, found belt real greasy/oily, found sp on tag HL09-16 stating hall sensor wires breaking and to pull lightly at connection to see if there broken, not broken, re-tested drain/spin unit now draining and spinning normally, advised to try but we may need to replace hall sensor WH12X26330; used 1 SHIPPING (shipping and handling) from stock"
Corey L.
REFRIGERATOR FRIGIDAIRE FGHB2866PF0 "Installed control, op test good"
Jeff M.
WASHER MAYTAG MVWX655DW1 Installed new part unit tested good
Jeff M.
DRYER WHIRLPOOL WED5100HC Took unit apart I try to search for signs of a fire there were no signs that the unit has been through a fire or was on fire. Whoever owned it never cleaned the lint trap. And the power cord is just really old and nasty looking. The cord should just be thrown away and replaced.
Jeff M.
DRYER WHIRLPOOL WGD4815EW1 I found that the thermal fuse was open replaced with truck stock unit tested good; used 1 WP3392519 (THERMAL FUSE) from stock
Jeff M.
REFRIGERATOR MAYTAG MSD2572VEW00 Installed new part unit tested good ; used 1 SHIPPING (shipping and handling) from stock
Jeff M.
WASHER WHIRLPOOL WTW4955HW The unit was not filling I found the sensor hose was kinked I cut the hose back reinstalled the hose unit tested good
Jeff M.
FREEZER KENMORE 253.240821 Upon my arrival the unit was exactly 0°. I checked the compressor heat transfer everything tested good I could not find an issue with the machine unit is operating as designed
Jeff M.
DRYER WHIRLPOOL WED4850HW0 The unit does heat I found the knob mustve come apart. Someone assembled the knob backwards so it was pointing at the incorrect cycle I took the knob apart unit tested good
Brian M.
REFRIGERATOR WHIRLPOOL MFI2269VEB8 Installed control and UI board and programmed UI Verified that on the j6 connections that is getting 14 v dc and could hear the fan running Advised to watch OP Test Ok ; used 1 SHIPPING (shipping and handling) from stock
Brian M.
DISHWASHER MAYTAG MDB9959SKZ0 Cc unit wont drain Found chopper on drain pump to have snapped in half and caused motor to seize in place Replaced drain pump ran test cycle OP Test Ok
Brian M.
DISHWASHER KITCHENAID KDFE104HBL0 Cc unit has extra water left over on rack adjusters and her dishes arent always dry Ran diagnostics found no error ran diagnostics test heater is turning onAdvised to run the heated dry option when making selections at start of cycle Unit is operating as design
Brian M.
DISHWASHER KITCHENAID KDTM354DSS5 Installed sump assembly Ran test cycle OP Test Ok
Jason N.
WASHER MAYTAG MVWB855DC2 Installed control and console. Ran auto test and calibration. Op test good.
Jason N.
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 "Cc unit freezing product on top shelf.Ran diagnostics, thermistors passed, damper operation checked good. Called wp techline, Joel, advised customer adjust temp set points to start and to ensure product in not directly in front of damper opening. Raise temps to 3 and 3, advised customer to allow 24 hrs for temps to adjust, and advised to ensure product is not blocking rear damper to allow air circulation. Customer stated she was supposed to have a shelf replaced as well, advised her there is nothing in my job about that. Customer very argumentive, thinks fridge is junk, and that I dont know anything."
Jason N.
DISHWASHER MAYTAG MDB4949SHZ1 "Cc unit started on its own.Custom stated that the unit was running one morning and no one had started it. Theyve unplugged it since. Ran diagnostics, found code 6-4 for float switch open. Diagnostics test passed. Cust stated they returned their first unit because it did the some thing. Called wp techline, Butch, stated there was a filter noise kit that was used for issues such as this, but it seems to be not available anymore, sending the file for review, but my be designated as non repairable. Advised customer Whirlpool will be contacting them in 3-5 business days regarding next steps."
Jason N.
REFRIGERATOR KITCHENAID KRMF706ESS01 Cc unit freezer door handle loose.Tightened door handle. Checked all door handles for tightness. Op test good.
Jason N.
WASHER MAYTAG MVWC565FW1 "Cc unit making a clanking noise in cycleRan diagnostics, no codes stored. Ran auto test, no abnormal sounds, all functions passed. Ran load test with towels. Clattering noise coming from gearcase. Found gearcase leaking oil underneath unit. Unit needs gearcase. Replaced using truck stock. Ran auto test and calibration. Op test good.; used 1 W11035751 (VMW GEARCASE) from stock"
Brian M.
RANGE WHIRLPOOL WFG525S0HZ1 "Cc light is staying on Found light relay to be stuck closed Needs control board ; ordrng 1 W11317846 (cntrl-elec), used 1 SHIPPING (shipping and handling) from stock"
Gabriel P.
DISHWASHER GE GLDT690TWW00 Getting 122 voltage onboard but not responding and starting will need control customer will think about it
Gabriel P.
DISHWASHER KITCHENAID KDHE704DSS0 "Found pop tab on left side pressing bottom seal to leak ran normal cycle for 24 minutes no leaks advise customer that if it happens again with the tab pop not being in there she will need both seal bottom and cabinet but for I think that pop tab was the cause,opt test ok"
Jason N.
REFRIGERATOR WHIRLPOOL WRF532SMHB01 Installed wire harness/w thermistor and jazz board. Programmed board to 02. Set temps to 3 in freezer and ff sections. Customer still has a large amount of produce on top shelf near damper that he states is still freezing. Snapped pic. Advised customer to allow 48 hrs for temps to regulate and monitor.
David R.
REFRIGERATOR WHIRLPOOL GZ25FSRXYY5 "Cc unit not cooling. Cooling off display was on. Customer didnt know how to turn back on. Turning cooling back on, heard compressor ands fans come on. Give 24 hours to return to normal temps. At that time if something else pops up call office. As of now. Op test ok; used 1 SENIORDISCOUNT (senior discount) from stock"
Brian M.
REFRIGERATOR MAYTAG MFI2570FEZ06 Cc unit is freezing food Ran diffuser test and thermistor test Advised on temp adjusting and give it 72 hours OP Test Ok
Gabriel P.
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Icemaker making ice but found filter head leaking ordering ; ordrng 1 W11346623 (FILTER HEAD)
David R.
REFRIGERATOR GE PFSF2MIXABB "Cc of temp fluctuations in FZ, using a store thermometer. Called techline, Mark. Went over the customer said it was 3 degrees in the FZ, some stuff was cold in the FF but not froze. He said tell the customer to up the temp, thats why we have the range so if something seems cold, can up the temp to offset and have all items at the right temp. Also went over not blocking up the vents so the air can circulate. Fluctuations of temp happens depending on when trying to measure temp, if during defrost or not. Put temps to 40FF and 1 in FZ to monitor. Unit test good. Op test ok; used 1 SENIORDISCOUNT (senior discount) from stock"
David R.
DRYER MAYTAG MEDX655DW1 Cc not heating. Found thermal cutoff open. Replaced kit. Tested. Good. Op test ok. Part under 1 year warranty ; used 1 279816 (CUTOFF) from stock
Gabriel P.
DISHWASHER WHIRLPOOL WDT720PADM0 "Took out drain pump did not found anything preventing to not drain use flat screw driver to open the flap on drain hose ran diagnostics test ,it drain not founding issue at the moment if it continues to not drain again when customer call back pls order drain pump,opt test ok"
David R.
DISHWASHER GE GDT530PGD6BB "Replaced control and heater. Heat still not working. Called Tech Line, gave symptoms, went through connectors J 11. Found the flood switch of of resistance. Cannot find flood switch. Sending to parts for review.**scedule as a 2 count just Incase something comes up. ;
Gabriel P.
RANGE KITCHENAID KFGG500EWH2 "Unit needed to be calibrated,and burner head tap need to be adjusted preheat unit,opt test ok pass"
Corey L.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Accessed ff evap and found drip pan cracked, no refrigeration in unit, replaced evap and dye drier, unit did not hold vac, added a little r134a and found leaking at factory aluminum connection on evap, unit needs new evap, reinstalled old evap, held vac 28 added 5.5 oz, low side settled at 0 and half of evap had frost within 5 minutes, since ordering pan want to have an evap on order in case unit stops cooling; ordrng 1 W11116006 (evaporator) and 1 W11457241 (PAN DRIP)"
Brian M.
DISHWASHER KENMORE 66513793K03 Cc unit wont power on Found bi metal open Replaced using back truck stock OP Test Ok ; used 1 W10258275 from stock
Corey L.
WALL OVEN KITCHENAID KEBU208SSS03 "Customer complaint steam pouring through front vent of upper oven when using steam on highest settings and will fog control until error code appears, ran diagnostics found f7e1 broil over temp on lower oven and f2e0 stuck key on upper, customer started steam cycle with highest settings and after about 10-15 minutes heavy condensation accumulated on oven vent cover, spoke with previous tech and lower blower sensor and fan had been replaced, unable to pull out oven without cart, rescheduling with two techs to get a better handle on repair and since dr stated was a little harder than normal to remove due to feeding wire through top cupboard hole;
David R.
DISHWASHER WHIRLPOOL WDF520PADM7 Cc unit leaking. Found drain pump cracked. Replaced from t/ed. Good. Op test ok; used 1 W10876537 (PUMP-DRAIN) from stock
Corey L.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Customer complaint ff doors are wavy with dents, confirmed, looks like ripples on both doors, unable to capture with pics, replaced both ff doors, customer is happy with new doors, op test good"
Corey L.
WASHER AMANA NTW4516FW3 "Customer complaint washer not cleaning clothes, ran diagnostics found f2e1 stuck key and f8e1 long fill/no fill, count cold water off and hot water barely on trickling, turned on op test good"
Gabriel P.
DRYER WHIRLPOOL WED8000DW4 Found element black and other parts as well something bad happens here but parts are defective also found error f3e1 thermistor open replace from sur plus wp8577274 it heat it but heater never came back on again after cycle off then show same error ordering parts ; ordrng 1 280148 (cutoff-tml) and 1 WP3387747 (element) and 1 WP8557403 (thrmst-fix) and 1 WP8577274 (thermistor)
Jason N.
REFRIGERATOR KENMORE 106.742064 "Installed inlet water valve. Ran dispense test and manual ice maker cycle. Ice maker indexed and mold filled with water, then shut off. Op test good."
Brian M.
WALL OVEN WHIRLPOOL WOC75EC0HS04 Cc unit not heating Found errors for f6e0Found unit getting voltage but board not supplying it Needs UI and control ; ordrng 1 W11261165 (cntrl-elec) and 1 W11261165 (cntrl-elec)
David R.
RANGE WHIRLPOOL KSDG950ESS2 "Cc of heat coming out left side of top of unit. Explained that the vent is right there so all oven air directly comes out that side oven the unit. Called techline to document. direct heat from the vent will be oven temp heat, also says in Owners manual about not touching vents/top of stove. Unit is designed that way to vent the air out to have proper circulation. Unit is good. Op test ok"
David R.
WASHER MAYTAG MVWC565FW2 "Cc not leveled, banging noise. Found Left leg barely connected to unit. Corrected and leveled unit as best as possible. Tile is slippery. Suggested also trying anti vibration pads to help with dampening of vibration. Noise was coming from hose hitting the back of the unit, let customer know. Customer said washer moving out by itself. After leveling unit ran a cycle with drain and spin. Tested fine. Ran through normal and high spin unit stayed in same spot. No error codes. Unit test good. Advised of overloading could throw unit from being balanced. Make sure to use proper loading and cycle use. Op test ok. Called techline. Documented. Went over everything I covered with customer. Also agreed on vibration pads for sleek floor."
Joe O.
REFRIGERATOR KITCHENAID KRFF707ESS01 Cc: frost build up on ff evapFound drain pan is bowed up in the middle. Evap thermistor is corroding. Ohmed out thermistor Reading out of range. Thermistor is reading too warm. Needs drip pan and evap fan and harness, Customer does not want to repair at this time
Jason N.
RANGE KENMORE 790.9021201 "Cc unit burners too high even when set to low.Ran burner op test on all burners, 3 of 4 burners running hot when on lower setting, can hear arcing inside infinite switch. Switch contacts could be welding closed intermittently causing element to receive power beyond the set point. Quoted customer all 4 switches for replacement. Customer not repairing at this, estimate only."
Gabriel P.
DRYER AMANA NED4655EW "Replace dryer kit,opt test ok"
Dan H.
WASHER MAYTAG MVWB765FC3 "Customer complaint that unit was not selecting cycles, ran diagnostics found f6e1(communication error) and f2e1(stuck key) error codes, unit needs new control, user interface , and lock; ordrng 1 W11162441 (Ui) and 1 W11195970 (Cntrl) and 1 W10861642 (Lock)"
Dan H.
WASHER AMANA NTW4516FW3 "Customer complaint of loud noise, ran diagnostics found f7e5(motor fault) error code, found cam worn out, installed new cam kit, op test good ; used 1 W10721967 (PULLEY) from stock"