Service History 35 - Fred's Appliance

We serviced a

GE DISHWASHER

Model GDT655SMJ5ES

Near North Ridgeville, OH 44039

David R

Job Details: 07/08/2021

"Cc unit not draining. Nothing stuck. Tested and getting correct power. Will need new drain pump. Ordering. ; ordrng 1 WD19X24829 (Drain pump kit), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

SAMSUNG DRYER

Model DV40J3000EWA2

Near Painesville, OH 44077

Jeff M

Job Details: 07/08/2021

The dryer is making a rattling sound I took the unit apart I found the rollers are bad and needs replaced both of them; ordrng 2 DC97-16782B (Roller)s

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Rocky River, OH 44116

David R

Job Details: 07/08/2021

Unit has no error codes. Went into diagnostics and all components working correctly. Unit is good. Op test ok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBW00

Near Lakewood, OH 44107

David R

Job Details: 07/08/2021

"Cc unit did frost up in FZ and FZ light wasnt working. After a couple days everything working fine. When coming out today. Everything good. No gaps around gasket but that might be the issue of warm arm is getting in. Gave estimate for gasket. Customer does not want to do at this time. Do not order. ; ordrng 1 W10443315 (Gasket), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Rocky River, OH 44116

David R

Job Details: 07/08/2021

"Replaced left door. Tested water and ice, good. Op test ok"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Lakewood, OH 44107

David R

Job Details: 07/08/2021

Cc not agitating. Found actuator out of place. Replaced from t/s. Tested in diagnostics. Good. Agitating and spinning. Op test ok ; used 1 W10913953 (ACTUATOR) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF540CWHB02

Near Cleveland, OH 44108

Jason N

Job Details: 07/08/2021

"Cc unit frosting in freezer Found some buildup of frost in freezer section. Warm air had been leaking in. Checked door gaskets, all seem to be sealing properly. Cleared frost from freezer. Heated freezer gasket to ensure good seal. Raised unit up in front using leveling legs to help with door closure. Op test good."

We serviced a

WHIRLPOOL OTR MICROWAVE

Model GMH6185XVS2

Near Amherst, OH 44001

Gabriel P

Job Details: 07/08/2021

Waited few minutes for customer to open door also he wants information what could cause issue explain him also he the side to not fix we reset board and start working; O-emld tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSF26C3EXW01

Near Avon Lake, OH 44012

Marie V

Job Details: 07/08/2021

"Cc that the unit has a small leak and that the right hand side door you have to push the door to get it to close, and that the ice has gotten smaller and smaller. Confirmed ice it is smaller and door is hitting the bottom liner , door has to be leveled . Found water line for ice maker broken. Cut the line off and added a union and water line to get it installed on valve. Leveled unit , Tested op test ok. ; used 1 TJ80-56 (5/16' X 1/4' JOHN GUEST FITT) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS0

Near Chagrin Falls, OH 44022

Joe O

Job Details: 07/08/2021

"Cc: shutting down mid cycle, not powering onFound unit receiving proper power. Found no stored error codes. Unit shut down mid cycle. Found unit still receiving proper power. Needs controlControl shows under 5 year parts only warranty in entitlement. Control out of stock office to reschedule; ordrng 1 W11305303 (cntrl-elec)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Painesville, OH 44077

Jeff M

Job Details: 07/08/2021

The line was plugged in the drain hose

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near Roaming Shores, OH 44084

Jeff M

Job Details: 07/08/2021

Installed new part did not work. I just of the harness harness is good I just of the control board its still not sending power. After further inspection I found a huge indentation on the door not fully engaging the switch but engaging enough to not sound the door open alarm and to also shut the lights off but not engaging it enough to allow the dispenser to work needs a door; ordrng 1 W11307224 (Door)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Mayfield, OH 44143

Joe O

Job Details: 07/08/2021

Cc: not cooling in ff sectionFound temps in ff section at 53 degrees. Found ff evap completely frosted over. Found thermistor out of range. Needs ff evap fan assembly. Replaced fan assembly. Steamed out evaporator. Op test ok ; used 1 W11033168 (FRESH FOOD EVAP HARNESS) from stock

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Cleveland, OH 44102

David R

Job Details: 07/08/2021

"Cc unit not washing, water coming into unit but no sounds from motor. Ran normal wash, water entered but wash motor did not start, cancelled and drained. Went into diagnostics, 4-3 wash motor error. Can hear motor just humming. Getting power. Will need wash motor. Ordering.***office to reschedule ; ordrng 1 W11087376 (Wash motor), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Conneaut, OH 44030

Jeff M

Job Details: 07/08/2021

"The unit was not heating customer did have the venting cleaned by the maintenance. So the vent is clean I did find the dryer lint trap was holding water due to the high amount of wax from fabric softener built up on it. the heating element thermofuse and cut off where open installed the new part op tested good. ; used 1 279838 (ELEMENT), 1 279816 (Cut off), and 1 Wp3392519 (Fuse) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GD5NVAXSA01

Near Strongsville, OH 44136

Corina B

Job Details: 07/08/2021

"Recovered refrigerant, replaced evaporator and drier, pulled 28vac w/ pump, watched, good, charged 5oz r134a, unit cooling, pressures good, op test ok ; used 1 SHIPPING (shipping and handling) from stock"

We serviced a

JENN-AIR RANGE

Model JDS1750EP1

Near Perry, OH 44081

Joe O

Job Details: 07/08/2021

Installed ui. Tested. Op test ok

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Ashtabula, OH 44004

Jeff M

Job Details: 07/08/2021

Installed the new part op tested good. Drain and control

We serviced a

WHIRLPOOL RANGE

Model GGG388LXS02

Near Sheffield Lake, OH 44054

Marie V

Job Details: 07/08/2021

"Cc that the upper oven takes too long to preheat, tried to preheat unit ignitor glowing but no gas. Put the kill a wat meter, ignitor is pulling 3.4 amps. Gas valve opened up. Unit said that it was at 350* and took temps it was at 190*. Tookohms on oven sensor it was off. Unit will need oven sensor. Control acted up while I was testing oven. Advice cust that it might go any time . Ordering oven sensor.; ordrng 1 WP7430P044-60 (Oven sensor), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

AMANA RANGE

Model ARG7302WW

Near Madison, OH 44057

Jeff M

Job Details: 07/07/2021

Ignitor failed installed the new part op tested good. ; used 1 12400035 (Ignitor) from stock

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Cleveland, OH 44143

Jason N

Job Details: 07/07/2021

"Cc unit not cooling in refrigerator section. Found ice buildup on ff evaporator. Ran thermistor tests 1,2 and 39. All passed. Ran test 3, all fans working properly. Unit needs ff evaporator fan harness. Customer not repairing, needs repaired ASAP, is calling someone else. Estimate only. ; ordrng 1 W11087438 (Ff fan harness)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GBS0

Near Chardon, OH 44024

Joe O

Job Details: 07/07/2021

Cc: intermittently not allowing selectionsFound unit is not allowing sleections. Needs uiEntitlement shows 5year parts only warranty on console assembly; ordrng 1 W11165145 (console)

We serviced a

MAYTAG WASHER

Model MVWB835DW0

Near Parma, OH 44134

Marie V

Job Details: 07/07/2021

Cc that the unit is not agitating .ran diag got error code F0E5 off balance load f7e8 motor stator over temp f0e3 overload. Found impeller striped. Replace impeller from Surplus. Deleted error codes and Ran calibration and auto test. Op test ok; used 1 W10902814 (Impeller) from stock

We serviced a

KITCHENAID REFRIGERATOR

Model KSSS42QMX01

Near Novelty, OH 44072

Joe O

Job Details: 07/07/2021

"Cc: not cooling, beeping, fan pulsingFound compressor not running. Found relay on control clicking on and off. Needs control; ordrng 1 W10818296 (cntrl-elec), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

KENMORE DISHWASHER

Model 665.12773K310

Near Brecksville, OH 44141

Marie V

Job Details: 07/07/2021

"Cc that the unit is leaking. Confirmed unit is leaking from diverter, unit will need new pump assembly. Cust will call if they want to continue ; ordrng 1 W10902307 (Pump assembly), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

MAYTAG FREEZER

Model WZF79R20DW03

Near North Royalton, OH 44133

Marie V

Job Details: 07/07/2021

Cc that the freezer has frost. Confirmed. Found door liner warped causing it to not seal properly. Unit will need new door. Took pics; ordrng 1 W10747004 (Door) and 1 W11178521 (Emblem)

We serviced a

WHIRLPOOL DRYER

Model WGD6120HC0

Near Columbia Station, OH 44028

Marie V

Job Details: 07/07/2021

"Replace motor , blower wheel and pulley. Put all back together hear a clicking noise but can get where is coming from, sounds from left side of unit. Took panel off and tested . No noise. Put unit back together clicking noise. Advice cust to run unit a few times to see if the noise goes away, it maybes coming from new motor or new pulley.op test ok"

We serviced a

GE REFRIGERATOR

Model CYE23TSDCSS

Near Chesterland, OH 44026

Brian M

Job Details: 07/07/2021

"Cc unit not cooling Found compressor not running Used compressor tester Compressor started and frost showed on ff evap Needs inverter ; ordrng 1 WR87X29409 (compressor inverter), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Moreland Hills, OH 44022

Brian M

Job Details: 07/07/2021

Cc unit not starting Found ui lighting up but not making selections Unit seems to be locked out but does not have a lock button Needs UI and control ; ordrng 1 W11462458 (Control) and 1 W11460962 (Panel) and 1 W11460908 (Console)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM06

Near Cleveland Heights, OH 44106

Jason N

Job Details: 07/07/2021

"Cc unit not cooling. Cust stated he can compressor cycling on and off. Unit unplugged when arrived. Plugged in unit, compressor kicked on. Checked amp draw on compressor, only drawing .5a. No frost pattern starting on evaporator. Unit has refrigerant leak, will need sealed system repair/refrigerant recharge. Parts not showing in stock from Marcone, office to contact customer for next service date. ; ordrng 1 W11407409 (Evaporator) and 1 W11480426 (Compressor) and 1 WPW10143759 (Filter drier)"

We serviced a

FRIGIDAIRE RANGE

Model FGGF3041KFJ

Near Cleveland, OH 44124

Joe O

Job Details: 07/07/2021

"Cc: new knobs do not sit correctly, left front and rear burners not ignitingFound igniter switches not sending power to spark module on left 2 burners. Found wrong knobs ordered. Unit has 2 different knobs. Needs knobs and switch harnessCannot return knobs due to not having original packing for them. ; ordrng 3 316564511 (knob-top valve)s and 1 316580614 (wiring harness), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS02

Near Cleveland, OH 44102

Jason N

Job Details: 07/07/2021

Installed auger shaft. Ice dispense test good.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Cleveland, OH 44105

Jason N

Job Details: 07/07/2021

"Cc unit not washing clothesCustomer showed pop. Ran diagnostics, found codes f7e6 for motor fault and f8e1 for no fill/long fill. Ran auto test, unit did not shift into agitation. Checked under unit. Found shift actuator arm slipped out of splutch yoke. Per service pointer, replaced shifter actuator using truck stock. Reran auto test. Op test good.; used 1 W10913953 (ACTUATOR) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Madison, OH 44057

Jeff M

Job Details: 07/07/2021

Installed the new part op tested good. Icemaker

We serviced a

KITCHENAID REFRIGERATOR

Model KSRS25IKSS03

Near Chagrin Falls, OH 44022

Brian M

Job Details: 07/07/2021

"Cc of unit not cooling properly Found condenser fan not running Was able to hand spin fan and it does move but is super slow Advised customer to keep back off and put fan near compressor until replacement is done to help keep unit cooling properly ; ordrng 1 W10822259 (motor-cond), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHB02

Near Pepper Pike, OH 44124

Joe O

Job Details: 07/07/2021

Cc: freezing food in ff sectionFound temps in ff section at 39 degrees and freezer at 3 degrees. Could not duplicate issue. Op test ok

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Solon, OH 44139

Brian M

Job Details: 07/07/2021

"Cc of no ice deli board dead and led out Found error e5 on icemaker Found wires to deli board split Found freezer led out Also found ice dispenser motor just humming Not sure if its caused by deli board issue but recommend replacing it ; ordrng 1 W11294907 (icemaker) and 1 W10822606 (motor) and 1 W11170612 (harns-wire) and 1 W10695459 (module), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204EPA2

Near Chagrin Falls, OH 44022

Brian M

Job Details: 07/07/2021

"Cc unit not washing or drying Found error for open heater and wash motor Ran diagnostics test no good motor getting power but not running and found at the end heater turned onNeeds sump and control ; ordrng 1 WPW10605058 (pump&motor) and 1 W10875442 (cntrl-elec), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606ESS01

Near Grafton, OH 44044

David R

Job Details: 07/07/2021

"Cc unit not dispensing ice. Found dispenser motor burned inside. Will need motor, shaft and seal. ** office to reschedule ; ordrng 1 W10822606 (Motor) and 1 W11509548 (Shaft) and 1 WPW10291905 (Seal), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED5100HC1

Near Maple Heights, OH 44137

Jason N

Job Details: 07/07/2021

"Cc unit not powering on Checked power units unit, good at 242v L to L, 123v L to N. Control board status led slow blinking. Checked power out to UI, good at 12.5vdc. Ordering HMI panel and control. Parts not showing in stock at Marcone, office to contact customer for next service date.; ordrng 1 W11419056 (HMI panel) and 1 W11413569 (Main control)"

We serviced a

WHIRLPOOL LAUNDRY CENTER

Model MHW5500FW1

Near Amherst, OH 44001

Marie V

Job Details: 07/07/2021

Cust had another person take a look at the unit. Cust said that she canceled last week. Does not need service on unit

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ02

Near Strongsville, OH 44136

David R

Job Details: 07/07/2021

"Cc had questions about door being suctioned closed. Called techline, documented. Normal, when either side of door is being shut can create a vacuum on seal. Checked out unit, unit components check good. Op test ok"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE204EPA4

Near Lyndhurst, OH 44124

Joe O

Job Details: 07/07/2021

"Cc: not drying properly, breaking cupsFound no stored error codes. Found cold water at start of cycle. Advised customer to run hot water at sink prior to starting unit. Advised customer glasses could have broke from cold water wash then adding heat. Unsure of what actually caused glasses to break. Unit is heating. Op test ok"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Maple Heights, OH 44137

Jason N

Job Details: 07/07/2021

"Cc unit not locking lid, not advancing cycles.Ran diagnostics, found code f8e1 no fill/long fill. Cleared code. Ran auto cycle and calibration. All functions normal. Possible household drain or water issue. Could not duplicate an issue with unit."

We serviced a

WHIRLPOOL RANGE

Model KSGG700EBS2

Near Amherst, OH 44001

Marie V

Job Details: 07/07/2021

"Cc that the oven does not heat at all. Ran diag no error codes. Turned on , it worked, cust said that it goes up to 150* and then it stops,. Preheated unit to 350* and it cycled several times. Couldnt duplicate issue. Advice cust to monitor. Rebooted unit. And tested oven. Is good. Op test ok"

We serviced a

MAYTAG DRYER

Model MED6630HC0

Near Chagrin Falls, OH 44023

Brian M

Job Details: 07/07/2021

Cc of noise Found idler locked up Replaced using dryer kit OP Test Ok ; used 1 4392067 (DRYER REPAIR KIT) from stock

We serviced a

WHIRLPOOL DISHWASHER

Model KDFE104HPS1

Near Lyndhurst, OH 44124

Joe O

Job Details: 07/07/2021

Installed adjuster. Op test ok

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Painesville, OH 44077

Jeff M

Job Details: 07/07/2021

Installed the new part op tested good. Led light

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Parma, OH 44134

Corina B

Job Details: 07/07/2021

Model and serial number do not match. Advised cust to call the store or whirlpool to get a pop or a concession

We serviced a

AMANA DISHWASHER

Model ADB1400AGS3

Near Mayfield Heights, OH 44124

Jeff M

Job Details: 07/07/2021

The plastic is starting to come off in layers on the user display needs a new user display. It also just needs re-leveled the side of the user displays clipping the cabinet; ordrng 1 W11243318 (Ui)

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Amherst, OH 44001

Marie V

Job Details: 07/07/2021

"Cc that when you unplug unit it sparks at the outlet and that it shows an error code of F2E2. Explain cust that if unplug washer and plug back in it will arch because rapid draw on available power occurs , resulting in a brief spark. This is normal. Ran diag got error code of F2E2 UI disconnected, F0E4 spin limited by water temp. Check hot and cold they were good. Found SP on error code. Cust showed me a pic. Check all connections, they were all in. Unit will need UI and water valve.; ordrng 1 W11478526 (Ui) and 1 W11165546 (Valve)"

We serviced a

N/A N/A

Model PYG2300AWW

Near Euclid, OH 44132

Joe O

Job Details: 07/07/2021

Cc: not heatingFound gas coils failed. Replaced gas coils. Ran test cycle. Op test ok ; used 1 279834 (COIL) from stock

We serviced a

MAYTAG WASHER

Model MVWC300VW1

Near Maple Heights, OH 44137

Jason N

Job Details: 07/07/2021

Installed water level switch. Op test good.

We serviced a

JENN-AIR COOKTOP ELE

Model CVE3401B

Near Solon, OH 44139

Brian M

Job Details: 07/07/2021

Installed glass cooktop OP Test Ok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHZ00

Near Beachwood, OH 44122

Jason N

Job Details: 07/07/2021

"Cc unit not cooling. Confirmed both compartments at room temperature. Compressor not running. Ran test 38, compressor did not turn on. Compressor is cold, no power from Orion board. Unit will need compressor/Orion board and most likely ff evaporator for refrigerant leak. Parts/labor covered under 2-5 yr. Compressor and evaporator not showing in stock at Marcone, office to contact customer with next service date. ; ordrng 1 W11393142 (Compressor) and 1 W11336586 (Control compressor) and 1 W11291123 (Evaporator)"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Avon, OH 44011

Marie V

Job Details: 07/07/2021

"Cc that the unit is not completing cycles and that is not agitating. Ran diag found error code of F6E7 motor fault , F0E5 off balance load detected. Ran auto test, unit is not agitating. Tilted unit found shifter came off place. Replace from T/S. Ran calibration and auto test. Op test ok ; used 1 WPW10006355 (ACTUATOR) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model 665.17829

Near Parma, OH 44129

Gabriel P

Job Details: 07/07/2021

Plug old line and found no leak customer wants to return part

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ02

Near Parma, OH 44134

Corina B

Job Details: 07/07/2021

"CC that the unit is not cooling. Confirmed ff45* Fz 28*. Checked the evaporator no frost pattern. Will need a new compressor, evaporator and drier. ; ordrng 1 WP2188823 (Evaporator) and 1 WPW10143759 (Drier) and 1 W10507884 (Compressor)"

We serviced a

MAYTAG DRYER

Model MEDB765FW0

Near Brecksville, OH 44141

Corina B

Job Details: 07/07/2021

"CC that the dryer does not turn on. Confirmed. Found the drum and the blower wheel full of water and moisture. No water to the unit and vent is clear with not water. Checked the lint screen, the screen had a build up of fabric softener. Cleaned the screen. Found the belt was broken. Replaced the belt and idler pulley from t/s. Advised cust 6-8 bath towels equals a full load. Opt test ok. ; used 1 4392067 (DRYER REPAIR KIT) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ04

Near Valley View, OH 44125

Corina B

Job Details: 07/07/2021

CC that the door does not shut correctly. Confirmed. Found the gasket not touch at the top of the door. Hear a vibrating noise. Adjusted the condenser. Opt test ok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS311SDHB03

Near Garfield Heights, OH 44125

Corina B

Job Details: 07/07/2021

Cc that door was not shutting properly. Confirmed found liner on bottom of door cracked will need new door ordered took picture of damage. Also the bin that came in was damaged took picture of damage will need new one ordered. Office to reschedule.; ordrng 1 LW10912374 (Door) and 1 W11239961 (Bin) and 1 W11223753 (Name plate)

We serviced a

WHIRLPOOL WASHER

Model LXR7133JQ0

Near Rocky River, OH 44116

Gabriel P

Job Details: 07/07/2021

Found defective tub seal is leaking also agitator will not come off and bolt of agitator broke off need does part and a second technician ordering parts listed ; ordrng 1 Wp358237 (Ag) and 1 Wp63235 (Screw) and 1 W10820043 (Basket drive) and 1 285785 (Clutch) and 1 3360629 (Gearcase) and 1 280184 (Support)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Brooklyn, OH 44144

Corina B

Job Details: 07/07/2021

Replaced the damper. Leveled the doors. Opt test ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT511SZDW

Near Beachwood, OH 44122

Jason N

Job Details: 07/07/2021

"Cc unit ff door not even with freezer door.Customer stated the ff door gap is not even with freezer door all the way across and the door squeaks when opening or closing. Lubricated rollers and adjusted roller height to eliminate squeak. No more adjustment to doors to even up gap, 1/4 difference from side to side. Noticed scratch in floor while working on unit"

We serviced a

GE STACK W/D

Model GUD24GSSJ0WW

Near Wickliffe, OH 44092

Joe O

Job Details: 07/07/2021

"Installed sensor kit, could not remove old pulley. Set screw seized. Did not need new pulley. Ran test cycle. Op test okTook new pulley for return. ; used 1 SHIPPING (shipping and handling) from stock"

We serviced a

MAYTAG WASHER

Model MVW6230HW1

Near Strongsville, OH 44136

David R

Job Details: 07/07/2021

Cc unit has been leaking since day one. Found grease as well coming and dripping lol over bottom components. Will need gearcase and drive components. **requesting double labor ; ordrng 1 W11423758 (Gearcase) and 1 W11026785 (Motor) and 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 W11409708 (Shield) and 1 W11395618 (Cap) and 1 W11481722 (Actuator)

We serviced a

FRIGIDAIRE REFRIGERATOR

Model LFSC2324VF1

Near Cleveland, OH 44144

Corina B

Job Details: 07/07/2021

Steamed the evaporator out. Replaced the control. Opt test ok ; used 1 SHIPPING (shipping and handling) from stock

We serviced a

KENMORE WASHER

Model 110.28002012

Near Strongsville, OH 44149

David R

Job Details: 07/07/2021

"Cc unit not putting water in. Put unit on normal, started, unit locked lid, sensing, did about 2-3 mins of sending, then water started coming into unit. Cancelled and drained out. Put unit on express cycle, waited while it sensed, water going into unit, agitating. Put unit on drain/spin. Spin is good. Had customer put some clothes in unit. Normal start, let go through sensing. Water came into you after about 3-4 mins of sensing."

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFH05

Near Mayfield Heights, OH 44124

Jeff M

Job Details: 07/07/2021

Install door gasket lightbulb also blown customer can install the lightbulb; ordrng 1 W11518235 (Light)

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW0

Near Wickliffe, OH 44092

Jeff M

Job Details: 07/07/2021

The belt is slipping now there is a rubber compound buildup on the cam pulley needs a belt and cam; ordrng 1 W10721967 (Cam) and 1 W11239857 (Belt)

We serviced a

MAYTAG WASHER

Model MHWE450WW01

Near Wickliffe, OH 44092

Jeff M

Job Details: 07/07/2021

customer seeing an excess of mold buildup in all the nooks and crannies needs a new dispenser; ordrng 1 WPW10015190 (Dispenser)

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Brooklyn, OH 44144

Corina B

Job Details: 07/07/2021

"Cc complaint that it will not drain or agitate. Ran diagnostics and found error code F8E1 NO FILL, LONG FILL and F7E6 MOTOR FAULT.Confirmed found shifter out of place will need to order new shifter.; ordrng 1 W10913953 (Actuator)"

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JW

Near Painesville, OH 44077

Joe O

Job Details: 07/07/2021

Installed bake igniter harness. Tested. Op test ok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF540CWHZ03

Near North Ridgeville, OH 44039

David R

Job Details: 07/07/2021

Replaced right door gasket. Put in dryer for 10 mins to get all wrinkles out. Good. Op test ok.

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW02

Near Elyria, OH 44035

Marie V

Job Details: 07/07/2021

"Cc that the unit has frost, confirmed. Check gasket is good, found liner warped. Will need new door. ; ordrng 1 W10746789 (Door)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT134TFDW00

Near Lakewood, OH 44107

Gabriel P

Job Details: 07/07/2021

Found freezer at 7 degrees F and fridge was 37 to 39 at the coldest temp setting thermostat not reading temperature correctly ordering ; ordrng 1 W10839843 (Thermal stat) and 1 WP2196003 (Barrier)

We serviced a

MAYTAG DRYER

Model MED5100DW0

Near Montville, OH 44064

Jeff M

Job Details: 07/07/2021

The part that was ordered was the correct part number it was the correct box but it was the incorrect part inside I took multiple pictures showing the flaw that the new control has.

We serviced a

JENN-AIR DBL WALL OVEN

Model JJW9630AAB

Near Solon, OH 44139

Brian M

Job Details: 07/07/2021

Cc unit gave error Ran test bake At 350 for an hourCould not duplicate an issue

We serviced a

GE DISHWASHER

Model GDF520PGJ2CC

Near Conneaut, OH 44030

Jeff M

Job Details: 07/07/2021

Installed the new part op tested good. Control and latch

We serviced a

MAYTAG REFRIGERATOR

Model MBF2258FEZ06

Near Beachwood, OH 44122

Jason N

Job Details: 07/07/2021

Cc unit freezer door opening crookedCustomer states when opening freezer door from the left side the door opens crocked. Advised customer this is normal operation for these models and that manufacturer recommends opening door using center of handle. Unit is operating as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW8500DC1

Near Chagrin Falls, OH 44023

Brian M

Job Details: 07/07/2021

Customer sent pop to service email Cc unit will not power on Found unit getting power but no lights on control Can not verify function of UI Will need UI and control Office to reschedule parts on b/o; ordrng 1 W10861501 (console) and 1 W10916666 (cntrl-elec)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Newbury Township, OH 44065

Brian M

Job Details: 07/07/2021

"Recovered refrigerant Installed compressor and evap using lokring Pressure tested with nitro 150 psi no changes Ran 30 inch vac for 20 min Watched no change Recharged with 5.5 oz r134a Pressure sitting at 5 normal frost pattern OP Test Ok Advised to let cool for 48 hours ; ordrng 1 Tjaf1200 (Tube ext), used 1 W10895738 (7.5/6), 1 W10895713 (8.5/8), 2 W10896677 (6/2), 1 W10896689 (5/4), and 1 W10895757 (6/5) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Ashtabula, OH 44004

Jeff M

Job Details: 07/07/2021

I will try to remove the fan in the rear and the fan broke fan is not coming off the balancing of the fan is compromised because its broke needs a new fan; ordrng 1 WP694089 (Fan)

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN402ESS01

Near Beachwood, OH 44122

Jason N

Job Details: 07/07/2021

Installed main control. Ran manual defrost test 12. Defrost heater turned on. Steamed evaporator clear. Op test good.

We serviced a

KITCHENAID REFRIGERATOR

Model KSC24C8EYW02

Near Westlake, OH 44145

Gabriel P

Job Details: 07/07/2021

Found no leaks feed nitrogen no leak also recharged evaporator on fresh food section and there was no leak but evaporator had good frost pattern call bj he said it may have and internal leak but to call whirlpool and did spoke to Robert he doesnt believe is a leak in the cabinet he believes is the termister replace from t/s also did had smaller wiring nut I had to stop at aces store opt test ok; used 1 W10316760 (Thermistor) from stock

We serviced a

GE WALL OVEN

Model PT7800SH2SS

Near Avon Lake, OH 44012

Gabriel P

Job Details: 07/07/2021

"Found temperature sensor error code check sensor is 1096 is good call bj told me to replace it cause it could still be bad but if it dont take care issue will need control cause it may not be reading it correctly,ordering sensor but wants put unit back together and turn power on it started working call bj he ask to charge him just service call but if error comes back then he will need sensor replaced"

We serviced a

MAYTAG DRYER

Model MGDC465HW1

Near North Madison, OH 44057

Jeff M

Job Details: 07/06/2021

Installed new parts did not work. I went through the wiring schematic the timer sends power needs a new timer; ordrng 1 WPW10185992 (Timer)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF560SAFM1

Near Mentor, OH 44060

Jeff M

Job Details: 07/06/2021

The unit isnt washing the sump is Seized in place; ordrng 1 WPW10605057 (Pump) and 1 S

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HBS02

Near Painesville, OH 44077

Jeff M

Job Details: 07/06/2021

I was not able to determine where the noise was coming from my cycle the damper assembly along with multiple other components through test mode noise almost sounds like Freon passing through the system. I did not witness the noise the customer was describing while I was in the home. The dispenser is dripping I remove the water filter cleaned it and I had some food grade grease to a few of the fittings. This did not fix the issue ordering a set of water valves and waterline; ordrng 1 W11482383 (Valve) and 1 W10394073 (Water line)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDAZ03

Near Beachwood, OH 44122

Jason N

Job Details: 07/06/2021

"Cc unit vibration noise and some good freezing in ff sectionCustomer showed pop.Found vibration is coming from rear of unit. Found water line connector vibrating against back metal panel when compressor is running. Checked unit temps, found customer had ff section temps set to 33 degrees. Advised customer to set unit to recommended temperature setting of 38 degree, customer will monitor. Customer also stated water dispense is slow. Checked source pressure to unit, found low pressure from saddle valve in basement. Advised customer to have plumber replace valve."

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Rootstown, OH 44272

Brian M

Job Details: 07/06/2021

Cc unit not washing Found water valve sensor error Replaced valve Ran auto test and calibration

We serviced a

AMANA DRYER

Model NED4655EW1

Near Brooklyn, OH 44144

Corina B

Job Details: 07/06/2021

Replaced the motor and wheel. Started a cycle optest ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Olmsted Township, OH 44138

Marie V

Job Details: 07/06/2021

"Cc that the dispenser is not working. Confirmed. Check power coming in to dispenser when pressing switch,no good. Check switch for continuity,pass check door switches, pass. Called BJ and ask. Had me verify 120v to door switches and dispenser, door switches are getting 120 but dispenser does not. Had me call whirlpool tech line, he told me to tell cust that whirlpool will contact in the next few days. Gave file number to cust."

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HS4

Near Kent, OH 44240

Brian M

Job Details: 07/06/2021

Complaint of squeaking at hinge Removed door added a little lubricant OP Test Ok

We serviced a

WHIRLPOOL DRYER

Model WED5100HW1

Near Shaker Heights, OH 44122

Jason N

Job Details: 07/06/2021

"Cc unit sensor dry not working properly.Customer states unit doesnt dry all her clothing on low temperature and even on high certain items come out damp. Ran diagnostics, no codes stored. Ran moisture sensor test, sensor bars passed. Checked airflow at vent outlet, good airflow. Advised customer on how sensor dry operation works and to use timed dry feature if necessary. Unit is working as designed."

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EFP00

Near Chardon, OH 44024

Joe O

Job Details: 07/06/2021

"Cc: not cooling properly, frost build up on ff evap coverCustomer stated they have only had the unit plugged in for a couple hours. They stated the unit was frosted up on the ff evap. Found temps in ff section at 55 and freezer at 40. Found control version is 6.0.0, should be 7.0.0 or higher. Needs ff evap cover and control; ordrng 1 W10887790 (cover-evap) and 1 W11332011 (Control)"

We serviced a

KITCHENAID RANGE

Model KGSK901SSS01

Near Lakewood, OH 44107

Marie V

Job Details: 07/06/2021

Replace door lock and put screw in. Op test ok

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED2FHGXKT00

Near Mentor, OH 44060

Jeff M

Job Details: 07/06/2021

The unit is leaking from the filter housing needs a new filter housing; ordrng 1 WP2186443 (Filter housing) and 1 S

We serviced a

KITCHENAID DISHWASHER

Model n/a

Near Shaker Heights, OH 44120

Jason N

Job Details: 07/06/2021

"Cc unit not draining, burning like smell. Found unit has bottom full of water. Ran cancel drain, drain pump not running. Cleared water from unit, pulled drain pump. Found piece of glass stuck in pump impeller. Removed and tested drain pump. Drain pump working. Ran wash test then cancel drain. Unit draining properly. Op test good."

We serviced a

GE REFRIGERATOR

Model PYE22PSHBSS

Near Pepper Pike, OH 44124

Joe O

Job Details: 07/06/2021

"Cc: not cooling ff sectionFound temps in ff section at 57 degrees. Freezer at 3 degrees. Found ff evap fan not running. Frosting on evap cover. Needs ff evap fanCustomer would like added to cancellation list please; ordrng 1 WR60X29099 (refrigerator fresh f), used 1 SHIPPING (shipping and handling) from stock"