Local Reviews
Powered by Fluid LOCALThe problem is not solved
Fathers of St.Joseph - Avon, OH
This was the second visit concerning ice in the freezer section of our refrigerator. The first time, some parts were supposedly changed. But the problem was not solved. The second time, we were told that some stuff on the door shelf had to moved. This was done, but the problem is not solved. Frost is still formed and hangs from the ceiling of the freezer.
Response from Fred's Appliance Service:
Hello! Thank you for your review. Very sorry for the continued troubles. Will be calling you shortly to further address. Thank you! -The Fred's Team
Lesley
LESLEY - Streetsboro, OH
5 star says it all
MARIANNE - Jefferson, OH
Good service, courteous and informative.
Dishwasher
Donna - Amherst, OH
Fixed my door - works well now
Convenient scheduling
DAVID - Chagrin Falls, OH
Parts were available in the van.
Very courteous and professional
GERALD - Painesville, OH
with respect to the "rate the cost" 3 stars - wouldn't mind seeing a "not to exceed" quote in the future IF possible as this task was completed in under 30 minutes, start to finish. just my feedback as an electrical contractor who also has to provide quotes to customers.
great service
DORENA - North Ridgeville, OH
Patty
PATRICIA - Chagrin Falls, OH
Great customer service
MARGARET - Bedford, OH
Our technician was prompt, diagnosed the problem quickly, then spent time explaining the operational works. Would highly recommend!
Darlene
DARLENE - Wickliffe, OH
He was great
Unhappy with the outcome
ROSEMARIE - Berea, OH
The service tech was pleasant, honest straight forward with all that was wrong with the machine. I was not happy that a top of the line machine, 6 years old is not worth fixing. Although I had the option to repair it there was not guarantee the same thing would not happen again nor something else would go wrong. My issue is with Whirlpool not your tech. I will be contacting them.
Kitchen aid refrigerator
CHARLES - Cleveland Heights, OH
Dan did a quick efficient job replacing the parts
Prompt and courteous
TINA - North Royalton, OH
Chad was thorough and did a good job of examining my new washer. I was disappointed that the loud noise is evidently typical of that brand.
Dependable and friendly service.
JAN - Cleveland, OH
Very professional!
PAMELA - Streetsboro, OH
On time, fast, thorough, and very pleasant!
Happy
JAMES - Lorain, OH
Very good job
Great service
DONNA - Elyria, OH
Paul was very helpful and answer all my questions to help me get the best out of my refrigerator.
Paul knew his job. Went right to problem and corrected it.
thomas - Avon Lake, OH
Washing machine repair
SHELLY - Cleveland Heights, OH
Fred’s squeezed me into a packed repair schedule. The tech was friendly, courteous and professional. The job was fixed in under an hour. I am very grateful to all.
Ofdo911@gmail.com
john - North Royalton, OH
Chad’s a good man.
Great Service
JEN - Cleveland Heights, OH
Very professional and knowledgable
Great Service
LORI - Grafton, OH
Service has been good - have had a challenging time determining issue with Kitchenaid Microwave. Any issues are with Kitchenaid - Fred's has been great. Customer service team is friendly and helpful. Technician is timely and provides updates of expected arrival.
Terrible service
EDWARD - Mentor, OH
Very bad so far. Taking too long between service calls. Still haven't fixed my washer.
Response from Fred's Appliance Service:
Good Afternoon Mr. Oshaben. Thank you for your review. We currently have your parts on order. They are scheduled for arrival on the 18th. We are scheduled to finish your repair the next day on the 19th. If part happens to come sooner, let us know, and we will do our very best to move you up. Thank you -The Fred’s Team
Great Service
THOMAS - Cleveland, OH
Eileen
EILEEN - Avon, OH
Great service
MARLENE - North Ridgeville, OH
Appreciated Paul's expertise and professionalism.
very quick and service man was nice
JULIE - Lakewood, OH
Still trying to get my dishwasher repaired
CATHERINE - Bedford, OH
Repair men are courteous and arrive on time. Working on repair for over a month. Came yesterday and installed a part. Tried to use it this AM. Worked 15 min. Then quit. Same problem. Touch buttons wouldn't work. Had to go through warranty co. Then had to wait for call back from Fred's. Now can't get a technician to come out for another 2 weeks. Shouldn't take this long to get service.
Response from Fred's Appliance Service:
Hello Catherine! Thanks for your note. We will be calling you shortly to address this concern. Thank you and speak soon! -The Fred's Team
Great service, pricey
meb - Cleveland, OH
I was very appreciative the tech had what he needed on-hand, very glad to not have to wait for parts to be ordered. I was disappointed to see the first hour of labor was not included in the service fee. The arrival time window was a bit ambitious, 1-4pm when I was #9 of 11 for the day (which was nice to see/track via their web site).
WAFA - North Olmsted, OH
Very professional
LINDA - Solon, OH
Very professional and efficient.
Fast, awesome service
Terrance Hawk - Westlake, OH
Dishwasher repair.good service.
ELAINE - Elyria, OH
Friendly and efficient repair man.
Great servixe
LORI ANN - Perry, OH
Ben came in, found the problem right away, fixed it and showed me what it was, and now I’m baking pumpkin magic bars right now. Yay and thank you!!
Great service
PATTY - Painesville, OH
The Husband
MICHAELLE - Euclid, OH
Dryer repaired and working and wife happy.
Excellent
BARBARA - Mentor, OH
Great service. Very thorough
Pauline
PAULINE - Andover, OH
Excellent service from Ben!
Great service!
REBECCA - Lakewood, OH
Helpful repairman!
LAURA - Lakewood, OH
My repairman was helpful and arrived within the time window given.
Excellent all around.
JENNIFER - Painesville, OH
John
JOHN - Chesterland, OH
very knowledgeable, professional and pleasant.
Andras - Brecksville, OH
Great Servive
ALAN - Richmond Heights, OH
Corina was timely and very professional.
Maytag Dryer
GARY - Oberlin, OH
Thorough, knowledgeable, would recommend Paul's service to anyone.
Excellent service
ELEANOR - Avon, OH
Brian is so efficient and explains everything as he goes along. Fred's Appliance Service is extremely fortunate to have him as an employee!
her service was terrific. it took 4 visits to solve the problem.
BARBARA - Cleveland, OH
Great service
NORMA - Euclid, OH
Ben knew what was wrong with our ice maker right away. He had the replacement part in the van and fixed the problem.
pleasant and professionally handled
SUSAN - Beachwood, OH
Good Service
DALE - Rome, OH
Great service
CHRISTOPHER - Willowick, OH
Nice service tech
Satisfied
TAMI - Painesville, OH
Homeowner
Krista - Kent, OH
Great
very nice and efficent tech execellant service
JAMES - Broadview Heights, OH
we were very pleased with the attention to detail. Fred's gives great service
he was extremely knowledgeable
DORTHY - Orwell, OH
he helped me understand all there is to know about my washer and how to dispense everything in certain quantities etc.i have never used this type of washer before which is a front loader machine. i needed to be reassured it was doing its job because my son has been very ill and needs to have clothing extremely clean and free from any germs and bacteria etc. thank you for sending me a person that has made the visit very helpful and pleasurable. he took his time and did not rush me at all. he was very respectful and extremely nice. i would recommend him to anyone. i have to say he is the first person in a long time that i was happy to get help from and talk to.
Professionalism is still alive!
DEBORAH - Maple Heights, OH
Dan..a very competent technician, made his assessment of the situation and confidently laid my complaints and concerns to rest.
dwights stove
DWIGHT - North Benton, OH
Excellent Service and Technician
DEBRA - Wickliffe, OH
Please see previous survey....same great service in all aspects. Ben is an expert.
great service and excellent traingg that should have been given o us by the store when we bought the appliance.
JAYNE - Mentor, OH
Dishwasher fixed!!
WILL - Aurora, OH
Robert was very professional and answered additional questions I had. Thank you Robert!
Nita
NITA - Perry, OH
Reliable, prompt, courteous
Jackie
JACKIE - Cleveland, OH
He was very polite and had patience for questions.
Great service
ROSANNA - Conneaut, OH
Corina went out of her way to get the job done.
great technician very friendly
STEVE - Pierpont, OH
Dish Washer Repair
AARON - Chagrin Falls, OH
The service was quick and the technicians were polite. They were on time or early.
Frank
FRANK - North Royalton, OH
Patric ia
JAMES - North Ridgeville, OH
Fast service. Curtiuse. Repairman ccleaned unifotm.
Great service and very helpful.
WILLIE - Warrensville Heights, OH
Betul Yildirim Berber
BETUL - Cleveland Heights, OH
Great !
Oven
LYNN - Amherst, OH
After checking out my oven, the repairman said a whole downdraft had to be replaced. I had called him for a vent repair. My oven was in total working order prior to the service call minus the vent. When he put it together it no longer worked. He wasn't sure what he did to it, so it took him quite a long time to fix it . I heard the vent going and asked him about it because he said he couldn't fix it. He said it was working and I didn't need a whole new downdraft that would have cost hundreds. Makes me wonder if I hadn't told him the oven didn't work if I would have been stuck for an expensive part that I didn't need.
Response from Fred's Appliance Service:
Hi Lynn! Thank you so much for your note. We will be calling you shortly to discuss and further address your concerns. Thank you! Speak soon. -The Fred's Team
PROMPT ARRIVAL
PRESSIE - Cleveland, OH
SHE EXPLAINED THE REPAIR AND GAVE TIPS ON PREVENTING FUTURE PROBLEMS WITH MY STOVE.
Roberta
ROBERTA - Mentor, OH
Great service. Try nice And personable service person .
Clearly experienced, efficient, effective
Lisa - Bentleyville, OH
Engineer got to the cause of the problem quickly, solved the issue and went soon after
Great Service
CAROL - Avon Lake, OH
Great service and I appreciate the tracking feature so I can more easily plan.
👎
CASEY - Mentor, OH
Had to wait all day for appointment, fan is still loud and paid for 2 service calls plus labor and service man here total of one hour between 2 appointments. Nice service tech but unhappy
Response from Fred's Appliance Service:
Hello Casey! We will be calling you shortly to get your concerns addressed. Speak soon. -The Fred's Team
Michaelle
MICHAELLE - Euclid, OH
Technician would not verify incorrect info with office. I had to contact the office in order to authorize the warranty repair.
Response from Fred's Appliance Service:
Hello! Thank you for your review. We appreciate it. I just spoke to the tech. He has explained that the purchase date information from his end showed the wrong information. We ended up hashing it all out for you though. Very sorry for the troubles. -The Fred's Team
Great Service
MARK - Pierpont, OH
Arrived on time. Polite, knowledgeable, explained what the problem was and was able to fix it.
Great Service
SUSAN - Jefferson, OH
Ben was very conscientious and professional. Explained what he did to fix the problem. Great Service Tech!
Great service
JAMES - Walton Hills, OH
ice maker III
ARTHUR - Amherst, OH
Great assessment
FELIX - Solon, OH
We appreciate the assessment made by the technician and will follow the suggested operation instructions and see if it makes any difference.
Great service
JACKIE - East Cleveland, OH
It was very professional
Prompt, efficient, solved problem, friendly.
ROSEMARY - Avon, OH
Great service
MAX - Olmsted Falls, OH
Amazing service
THELMA - North Ridgeville, OH
My microwave had problems, it was checked and fixed very quick. I was impressed with the organization and communication with the customer.
Awesome Service
DAWN - Rome, OH
Ben was very thorough and polite. Ben knew exactly what he was doing. Thank you.
It was under warranty
BETH - Westlake, OH
Great service would use them again! The only thing that was upsetting is it took 2weeks to schedule an appointment. The service men were very nice and fixed the problem!
Great Service
BARBARA - Geneva, OH
Lianqiao
LING - Beachwood, OH
was on time
JIM - Parma, OH
Excellent Service
REANNA - Elyria, OH
I had a great experience with Fred's Appliance Service. The technician was very kind, knowledgable, and arrived on time. They were able to fix the problem with my washer with no hassles using my whirlpool warranty.
I loved the online scheduling system.
FRANK - Shaker Heights, OH
I loved the online scheduling system and the reminders. The service technician was on time and very polite. Best of all, he was expert and had my over the range microwave repaired in about 20 minutes.
Appreciate caring service people
PATRICIA - North Olmsted, OH
Excellent, very nice personalities. They seem to really care. Thank you.
Service good
GRACE - Euclid, OH
Considering, this is the 3rd time in a month for service, I believe this gentleman knew what he was doing
Great service
LEONARD - Middleburg Heights, OH
Chad is very good tech and nice young man
Took Two Viists but Got Fixed
WAYNE - Madison, OH
Had a refrigerator that wasn't cooling. Initial repair done on a Friday, unit didn't work over the weekend. Two technicians came late the following Monday (after 7:30 P.M.) to finally get the refrigerator working again.
Very pleased with service. Technician on time!!!!!! Thankyou!
DIANA - Mentor, OH
Very good
Great Service
AMANDA - Jefferson, OH
Wonderful service!
BROWNINGN - Ravenna, OH
Great service
MARY - North Olmsted, OH
Paul is very knowledgeable.
Fridge service
MARY - Parma, OH
All went smoothly
Very good technicians
DONNA - Chagrin Falls, OH
The technicians were very qualified. Biggest problem was how long I had to wait for them to come out. Sometimes a week to 10 days when they had to come back.
Response from Fred's Appliance Service:
Hello Donna! Thank you for your note. I'm sorry for the longer wait times. We are experiencing some staffing issues due to long term illnesses with some of our field staff. We do have several techs currently in training to rectify this problem. Thanks again for your note, and have a great evening!! -The Fred's Team
Drier repair
CATHERINE - Moreland Hills, OH
Competent, friendly technician quickly repaired our drier door problem.
Patricia
PATRICIA - Elyria, OH
Great service!
Very professional and courteous.
SANDRA - Hiram, OH
Efficient too.
ice maker not working properly
CHERYL - Seven Hills, OH
Chad explained why the ice maker wasn't making ice as it should and how he fixed the problem. He answered other questions I had about the refrigerator. Repair was done quickly.
Great service
MAX - Olmsted Falls, OH
Great Service
ABDUL - Strongsville, OH
Satisfactory service, Thank you.
vERY FOCUSES WORKER INTENT ON SOLVING THE PROBLEM
PATRICIA - Mayfield, OH
Great customer service and insightful technician.
KIM - Lakewood, OH
Jennaire cooktop and oven repair
EILEEN - Cleveland Heights, OH
Great service
BOB - Chardon, OH
Excellent service; timely, professional, and efficient.
Efficient
Rachel - Sheffield Lake, OH
I was honestly surprised they had the part on hand that I needed replaced on my dishwasher. They were fast and very efficient.
Great service!
NANCY - Bay Village, OH
Professional, quick friendly service
Great service
JUDD - Elyria, OH
Paul is very courteous and polite. Goes right to work and completes the job very quick. I love Fred's notifications when to expect the tech's arrival
Made it right
LAWRENCE - North Royalton, OH
After a less than great experience earlier in the week, Jessica called to apologize for the miscommunication and was able to get somebody out the next morning. Repair was made and dishwasher is working again. Rating reflects the overall experience. I would be willing to give Fred's another try.
They did a great job !
HENRIETTA - Painesville, OH
Prompt and quality service
JOHN - Avon Lake, OH
Great Service
THOMAS - Lakewood, OH
The technician, Corina, arrived on time and had the problem figured out in 5 minutes. She was very friendly and knowledgeable. Great service!
Anita
ANITA - Geneva, OH
Fantastic service, friendly, early for appointment (which I loved). I will request Ben if I ever have issues !!
Great job
LINDSEY - South Euclid, OH
Corina did a wonderful job today. She was very careful with our brand new stove.
great service
RHODA - Cleveland Heights, OH
Quick, prompt great job
End from start to finish
SANDRA - Shaker Heights, OH
Corinna was not only a true professional in every way, but she was warm and friendly as well. Could not have asked for more. I absolutely loved the way you could check the arrival time via a web link. Haven't seen that before and it was such a relief! We all hate waiting at home for service and this allowed me to make much better use of my time. Thank you!
great service
BRIDGETTE - Shaker Heights, OH
Jeff was very helpful and eased my concerns. I found him to be very knowledgeable and he answered all of my questions. Once again, he solved my problem.
Thank You Paul!
JOSEPH - North Olmsted, OH
It took a 4 service calls to complete the repair. Paul is a real professional & willing to work with his clients. He caught a pricing error from the previous tech which led to a reimbursement of $ 286. That's customer service!
Great service
DEBBIE - Sheffield Lake, OH
The technicians were very knowledgeable and able to solve the issue very quickly.
Great Service
KIMBERLY - Painesville, OH
Jeff was friendly and had great customer service! He offered practical and great advice on how to care for my new dishwasher.
Wonderful service
SHEILA - Novelty, OH
Robert was attentive to detail, polite, knowledgeable and prompt.
Happy with service
PAMELA - Shaker Heights, OH
Happy with service, arrived on time, completed repair that was needed.
Very professional and knowledgeable
Elisa - Lakewood, OH
Great job
professional
WILLIAM - Shaker Heights, OH
prepared in advance to handle identified issue and solved the problem efficiently and economically along with suggestions for preventive safeguards.
Polite and friendly service providers
LAURA - North Royalton, OH
Many different providers came to fix washer and all were knowledgeable About where in the process the repair was. Scheduler very friendly and helpful too!
Service was great!
VICTORIA - Bedford Heights, OH
Robert did a great job coming in diagnosing the problem and completed it in a efficient and timely manner.
Very punctual. My appt. was for 10am to 1pm and I received a robocall at 8:30 am that the serviceman was on his way.
ALYCE - Mentor, OH
Very informed man and he got the water out and corrected whatever was wrong. I think your customers should come to your school it would help. I was disappointed that I Had to wait 2 weeks for service
Bob
BOB - Chagrin Falls, OH
Good service
Service Beyond Compare
Debbie Seabolt - Wickliffe, OH
Ben's service was most excellent--professional demeanor, highest technical expertise/knowledge, efficient, friendly/polite, helpful information/tips about appliance. Represents your company with great integrity. I believe Ben exhibits the qualities of a valuable employee with commendable professional character and technical abilities.
Elisabeth Shaver
ELISABETH - Cleveland, OH
Dan 9/16 confident, professional technician
DEBORAH - Maple Heights, OH
Professional from the start. Entter home with bottles covering shoes A+ Explained "I'll do my best but sometimes that doesn't even work" . Throughout process explanation was given along with any questions I may have asked. On time, minimal amount of my afternoon used on this project. Go Fred's!! I will recommend and add you to my list of "professional service" Thank you again
ely
ELY - Pepper Pike, OH
Great service!
Very professional, friendly and great service.
SUZy - Kirtland, OH
I would definitely recommend Fred's Appliances to friends.
Great service very knowledgable.
MARY - North Olmsted, OH
Excellent Service!
LYNNETTE - Chagrin Falls, OH
Very prompt and efficient. The arrival tracking was super helpful and Robert also took the time to call me. He diagnosed the problem correctly, ordered the parts and got it done. We are very happy!
Excellent Service!!
KATE - Chagrin Falls, OH
Overall great experience from start to finish. Appointments were very easy to schedule, Customer service was great and Corina did an awesome job. She was kind, respectful and thorough. Well done Corina! I loved he tracking app and they even worked with my schedule as I had to work around picking up and dropping off kids at school. I chose average for cost as my dishwasher was under warranty.
After three trips for service, there was no reasonable explanation for continued problems.
DANIEL - Sheffield, OH
When Dan couldnot fix the problem, he said they couldnot find the problem. He said they would have to check when it was not properly working. That is a joke since it takes three weeks for service. when
Response from Fred's Appliance Service:
Good Afternoon Daniel, thank you for your note. Very sorry for your continued troubles. With regret, we cannot fix a problem we cannot replicate. In order for us to properly diagnose, we have to experience the issue while in the home. If you are continuing to have trouble, we advise calling your extended warranty company to setup service, and we will get back out for you. (Warrantech 800-279-1662). Again, very sorry if you're still experiencing issues. Thank you -The Fred's Team
Great service
JESSE - Avon, OH
mary
MARILYN - Berea, OH
Hello
Jill - Mentor, OH
Great
very good
Ed - Ashtabula, OH
this tech. was very knowledgeable of the product
Great service
DANIEL - Lyndhurst, OH
Finished repair
nikki - Elyria, OH
Great service
MICHELE - Aurora, OH
Great service!
Great and Courteous Service
MARY ANN - Chardon, OH
Amanda refrigerator design flaw addressed professionally by Fred's technician
KEVIN - Lorain, OH
Water was collecting in my Amana freezer/refrigerator caused by ice buildup in a drain tube. Other repair services were tried before I called Fred's with service call fees totaling more than $300. Paulfrom Fred's got on the phone with Whirlpool/Amana people asking intelligent questions while persisting until an Amana senior engineer joined the call with a part recommendation that has fixed the problem. Would have liked to see Fred's Appliance Service pressure Whirlpool/Amana on my behalf to recover previous service call costs which resulted when Amana failed to appropriately advise the Certifed Dealers that I called before Fred's. I did not ask this of Fred's nor have they offered.
Response from Fred's Appliance Service:
Hello Kevin! Thank you so much for your review. After reviewing your job record, I totally agree with you. It was great speaking with you this evening, and I'm glad we were able to solve this problem for you. Anything else needed, please reach out to us. Thanks again -The Fred's Team.
Expensive
THOMAS - Kent, OH
Very nice people. Why so expensive for labor?
Response from Fred's Appliance Service:
Hello Thomas! Thank you for your note. I've reviewed your job record. We charged in accordance with the national flat rate labor guide for appliance repair. Let us know if you have any other questions. Have a great evening! -The Fred's Team
Kim
Kim - Austinburg, OH
Ben is a great technician! Very nice!
Great service
david - Madison, OH
Was very surprised at the high cost of the part
Response from Fred's Appliance Service:
Hello David! Thank you for your note. I'm glad you receive great service. I reviewed the cost of parts associated with your job and found we charged the correct price. Our parts distributor sets the price on parts, we do not. Very sorry you thought it was too high. Thank you again and have a great afternoon! -The Fred's Team
2 service calls and the problem was never fixed
PEGGY - Painesville, OH
The repair persons really didn't spend much time looking for the problem. The problem still exists and I have had to go elsewhere.
Response from Fred's Appliance Service:
Hello Peggy! Thank you for your note. I've reviewed the job records associated with your repair. We weren't able to duplicate the problem with your machine. I'm very sorry your continuing to have trouble. We will gladly come back out to take a 3rd look. You may email us at service@fredsappliance.com or call 888-453-7337. Thank you! - The Fred's Team
Great service rep
JOYCE - Seven Hills, OH
Chad is very professional and knows his appliances well
Amazing job!
JOSHUA - Cleveland Heights, OH
Corina came in for us twice, once to replace the baking element and once to replace the control panel. While she needed some assistance to remove and install the oven, that was due to a previous installation and no fault of hers: the oven was installed by a complete amateur and left no room to maneuver unless there was a second person assisting. She seamlessly replaced the baking element and stayed until almost 10:00 at night to ensure our unit worked; when it still did not she diagnosed the new problem immediately. On her second visit, the part that was ordered did not match the part that needed to be replaced, but she cleverly worked around the issue, and within a few short minutes had completely fixed the problem with our control panel and oven! An outstanding job from a wonderful technician, it was truly an outstanding experience having Corina with us!
Oven fix
RALPH - Lakewood, OH
Great Service !
CINDY - Fairview Park, OH
Our technician did a outstanding job determining the problem and fixing it. He was very knowledgeable and the cost was well within our expectations.
Great service,
MARY - Painesville, OH
Very pleased, Will use Fred's again.
WILLIAM - Westlake, OH
Brian is a credit to Fred's!
Great service
Anne - Elyria, OH
Paul, was very pleasing, helpful and gave answers to all of my questions.
Problem Solved
BETH - Conneaut, OH
Repair man was very knowledgeable and helpful in finding the problem.
Prompt knowledgeable service!
Satisfied Customer - Mentor, OH
New to Freds Appliance for a warranty repair. I received excellent service even though my appointment was for warranty work. The technicians were knowledgeable and very polite. I love the modern notification and tech tracking system! It makes it so much easier for me to manage my time for the appointment. I will use Freds Appliance for my next service call!
"Friendly" Fred's
JANICE - Mentor, OH
In need of any Major Appliance repair??.....Call Fred's, they will be on their way to fix your problems promptly. Really appreciate Corina's expertise and friendliness!
Thanks
JOSEPH - Avon, OH
Kitchenaide Ice Maker Repair
RILEY - Dorset, OH
Icemaker replaced yet no change or difference in function. Told repairman we replace our RO system and it quit making ice. First visit was 5 minutes no inspection. 2nd visit he replaced icemaker and left without contacting me (had to leave left #). 2 weeks now w/o ice.
Response from Fred's Appliance Service:
Hello Riley! Thank you for your review. Very sorry for the continued troubles. There's a note on the job record that we called you yesterday to schedule another appt to get back out to your home to address the issue. Thank you!! -The Fred's Team
Great service
KENNETH - Bedford, OH
Like the way you have your appointments set up , makes it very easy & no wasted time ,
great service
JULIE - Broadview Heights, OH
Very professional
MICHELE - North Royalton, OH
Chad was very efficient, professional and friendly. We enjoyed working with him!
Knowledgeable technician and friendly service
CAROL - Rocky River, OH
I am always pleased with the service provided. The technician takes the time to explain what the issue is and how it can be resolved. I appreciate the up front estimates, as well.
Great Service!!! Professional organization from the first email to Tim G. arriving and fixing machine. Thank you!!!
RICHARD - Strongsville, OH
Awesome!!! Very happy with service and Tim G. who performed the miracle of fixing the wash machine!!
Super!
JENNIFER - Rocky River, OH
Great service man
GLORIA - Amherst, OH
Great service
LISA - Chardon, OH
Great service! Great service person!
Art - Painesville, OH
Friendly and on time!
Tom
TOM - Mayfield Heights, OH
Customer review
DORTHY - Conneaut, OH
We had the frig unplugged because it was not cooling. At all. The service person said that because it was not plugged in, he could only guess after being there only a few minutes and checking a few things. The estimate for what he thought was the matter (not sure) would be $600-900. No thank you. It would have been nice to have had an adjustment in the rate for 10 minutes of work.
Response from Fred's Appliance Service:
Hello! Thank you for your review. Very sorry, but in order to accurately diagnose, refrigerators do need to be plugged in before arrival. We will come back out to re-diagnose at no expense to you. Expect a call from us tomorrow to schedule. Thank you!! -The Fred's Team
Good Service
LORIE - North Ridgeville, OH
Once we could get them here, Paul at Fred's did a really great job repairing our refrigerator.
Quality Service
RONALD - Ashtabula, OH
This is the second time Fred's has come to our home to work on our oven. The repair was accomplished in no time. I will use them again.
Faulty Refrigerator
LENORA - Shaker Heights, OH
Problem was pinpointed immediately and the necessary replacement parts were ordered and installed. They did not work through no fault of the servicing. It is the refrigerator, consequently another opinion was needed by Whirlpool.
Ducky
RITTENHOUSE - Painesville, OH
It two times the parts were not order for the first appointment second call went. Well
Response from Fred's Appliance Service:
Hello! Thank you for your note. Very sorry we didn't get it right the first time around. Have a good evening! -The Fred's Team
Ben was Awesome
Jeff - Mentor, OH
Jenn Aire Range Repair
MARCIA - Chardon, OH
expert job
Paul is great Fred's went the extra mile
ISABELLE - Elyria, OH
As usual Fred's came through over and over again they are the best I tell every one call Fred's and relax if it can be done they will get it done
Repair dryer
Ted - Mentor, OH
Great service. Ben was very professional and very nice.
Terry
TERRY - Solon, OH
Service Visit
Freezer door
Kenneth - Ashtabula, OH
Mary Lee
Mary Lee - Middleburg Heights, OH
Great service. Professional and respectful tech.
Great Service
DIANE - Amherst, OH
Paul arrived in a timely manner and took extra special care on instructing us as to the best use of our new appliance and its special features. We needed the hands on instructions. Thank you Paul for your patience.
Great service
JOHN - North Royalton, OH
Good
WILLIAM - Cleveland, OH
Ernest
BETTY - Parma, OH
Great Service
Speedy and great service!
Katelynn - Mentor, OH
Having a two month old and a broken washer is not ideal. I over booked my morning with a washer repair and a Doctors appointment. Good news, was that Ben at Fred's Appliance was prompt, polite, friendly, and very speedy with the repair! In and out in no time, and done to perfection! Didn't have to skip a beat and worry about not making my two month olds Doctors appointment! Thanks Ben and Fred's Appliance!!!
Not fixed
JOHN - Chagrin Falls, OH
They appear to have replaced a part that was already brand new and thus did not fix the dryer.
Response from Fred's Appliance Service:
Hello John! Thank you for your review. Very sorry for the troubles. We will get right back out to get this addressed. Thank you! -The Fred's Team
Great Service
KATHRYN - Middleburg Heights, OH
Great Service
KATHRYN - Middleburg Heights, OH
Janice
BILL - Strongsville, OH
Chad was great!
Corey L.
DRYER MAYTAG MED5840TW0 "Customer complaint dryer not heating well and condensation build up on vent, started timed dry, unit heating, checked airflow to outside, found flap pinched shut from screen cover installed incorrectly, corrected, op test good"
Corey L.
DISHWASHER KITCHENAID KDTE104DSS0 "Customer complaint dw not draining, confirmed, quoted to replace drain with ts pump, ok, cleared water and replaced drain, op test ng, found control sending 40v, control W10854215 failed, required for control, customer does not want repair at this time, customer calling kitchenaid to see about part coverage; used 1 SHIPPING (shipping and handling), and 1 WPW10348269 (PUMP-DRAIN) from stock"
Corina B.
DISHWASHER MAYTAG MDB6769PAS1 "CC that the unit does not start every time. Found silver migration on the ui cable. One of the screws is missing. Will need a new ui and screw. ; ordrng 1 WPW10348413 (screw 446) and 1 WPW10475774 (panel-cntl 15904), used 1 SENIORDISCOUNT (senior discount), and 1 SHIPPING (shipping and handling) from stock"
Joe O.
RANGE KENMORE 3627526191 Installed igniter. Ran test bake. Op test ok
Dan H.
WASHER MAYTAG MVWB766FW1 "Customer complaint that unit is stuck on sanitize cycle, confirmed, installed new user interface, op test good"
Corina B.
WASHER MAYTAG MVWC565FW1 "Replaced the gearcase, motor, capacitor, belt, shifter and cam. The agitator was seized on the gearcase, had to crack the agitator. Will need a new agitator. ; ordrng 1 W10752187 (screw) and 1 W11161960 (agitator)"
Corina B.
WASHER WHIRLPOOL MHW5630HW0 CC that there is water leaking from the center. Replaced the defector. Started a quick wash. Optest ok.
Corina B.
OTR MICROWAVE WHIRLPOOL WMH31017HZ3 "Cust showed pop, sent pic. CC that there is condensation on the door and cabinets. Advised cust there is a fan that pulls moisture out of the cabinet of the microwave, which will cause the condensation. Called t/l Austin. to have the complaint on file. Optest ok."
Corey L.
DISHWASHER GE PDT750SSF2SS "Installed part listed, op test good"
Corina B.
RANGE WHIRLPOOL WFE525S0HV1 "CC that the oven does not heat. Found the terminal block wire is burnt. Replaced the terminal block and wires from t/s. Heated oven to 350*. Optest ok. ; used 1 W11416047 (TERM BLOCK KIT - RANGE), and 1 WPW10245259XXX (XXX DO NOT RESTOCK XXX) from stock"
Joe O.
RANGE WHIRLPOOL WFE550S0HZ1 Cc: right front burner not workingBurner has slight charred marking on element. Burner is not receiving power from switch. Needs infinite switch and burner; ordrng 1 W10823729 (elmnt-surf) and 1 WPW10434452 (switch-inf)
Joe O.
REFRIGERATOR MAYTAG MFD2561HES Installed damper. Tested. Op test ok
Joe O.
REFRIGERATOR KITCHENAID KSC24C8EYB02 "Recovered refrigerant, installed listed parts. Put unit into 28 inch vac for 15 mins, recharged with 5.3oz of r134a. unit is cooling. advised customer to allow 24 hrs for cooling. op test ok"
Joe O.
WASHER MAYTAG MHW6630HW0 Installed control. Ran test cycle. Op test ok
Dan H.
REFRIGERATOR JENN-AIR JCD2297KEY "Wrong air damper ordered, ordering correct air damper; ordrng 1 WP67006249 (damper- co)"
Joe O.
RANGE JENN-AIR JDS9860AAP Installed control and oven probe. Ran test bake to 400. Op test ok
Jeff M.
REFRIGERATOR WHIRLPOOL WRT316SFDM01 "The unit s not cooling the compressor is running not heat transfer or frost the unit needs a compressor and evap est only ; ordrng 1 W10836706 (evaporator) and 1 WPW10507886 (compressor), used 1 SHIPPING (shipping and handling) from stock"
Joe O.
REFRIGERATOR WHIRLPOOL WRF954CIHM00 "Cc: burning wire smell, frozen fill tube, ui keeps changing to CelsiusOhmed out heater found heater at 69 ohms. Ran heater test found heater receiving 12.3vdc. Spoke with BJ. He stated to call whirlpool to see if the fill tube being at 69 ohms was an issue. And ask about replacing control and ui for the ui switching back to celsius contantly. Called whirlpool tech line spoke with Austin, he stated the front interface controls the fill tube, he also stated that With the inter door ui continuously switching back to Celsius it may be causing an interference somehow. He stated to start by changing the side ui. Needs side ui. Customer does not want to repair at this time"
Corina B.
WASHER WHIRLPOOL WTW6300WW0 "Could not remove the basket from the tub. The basket would lift so far then get stuck. Tried using detergent and water to loosen the basket up. Called BJ and said two techs could remove the basket. Cust decided to buy new, due to the rust on the inside of the washer and age."
Dan H.
REFRIGERATOR WHIRLPOOL WRS315SNHM01 "Installed new door handle, op test good"
Dan H.
DISHWASHER KITCHENAID KUDS30IXBL4 "Installed new user interface , op test good"
David R.
FREEZER UPRIGHT FRIGIDAIRE FKFH21F7HWA "Cc not cooling and door alarm. Customer said something happened with cooling last summer and never used it since, she had it plugged in since 5/13/20. Temp is reading -6 through -8. Cooling properly. Found door switch broken. Gave estimate to customer, do not order parts ; ordrng 1 297243800 (switch), used 1 SHIPPING (shipping and handling) from stock"
Jason N.
WASHER MAYTAG MVWB765FW3 "Cc unit leaking and not spinning outCustomer states it’s under warranty, Maytag told him to call us. Showed pop"
David R.
RANGE WHIRLPOOL KSEB900ESS0 Replaced part. Tested back on 350*. Good. Op test ok
Jeff M.
DISHWASHER KITCHENAID KUDK02CRBS0 "Control board is receiving power the fuse tested good unit needs a control board estimate only and the board is under our one-year warranty; ordrng 1 WPW10084141 (cntrl-elec), used 1 SHIPPING (shipping and handling) from stock"
Jeff M.
DISHWASHER FRIGIDAIRE FDB4315LFC0 "The unit is receiving 120 V AC control board is receiving power. Needs a new control est only ; ordrng 1 154757002 (board), used 1 SHIPPING (shipping and handling) from stock"
David R.
DISHWASHER KITCHENAID KDFE104HPS0 Replaced panel. Good. Op test Ok
Gabriel P.
REFRIGERATOR KITCHENAID KRMF706ESS01 Replaced motor dispenser. Op test ok
Gabriel P.
DBL WALL OVEN MAYTAG MGR6775BDS "Replace control,opt test ok"
Gabriel P.
WASHER MAYTAG MVWB835DW5 "Replaced stator , cust did not receive the control. Re ordering ; ordrng 1 W11400681 (CONTROL )"
David R.
MICROWAVE WHIRLPOOL MMV4205DH1 "Found a crushed terminal on interlocks, could of happen when I was putting in new parts yesterday. Had a couple extra miscellaneous interlocks switches. Corrected. Tested, good. Op test ok"
Jeff M.
WASHER GE WLSR2000G2WW "The brackets on the backsplash are broken estimate only; ordrng 1 WH42X10697 (backsplash asm), used 1 SHIPPING (shipping and handling) from stock"
Dan H.
RANGE JENN-AIR JES9800BAB "Customer complaint that element blew out , customer replaced element but it’s still not working, no power to element, power to control but not out to element, unit needs new control, customer does not want repair at this time ; ordrng 1 WP8507P234-60 (cntrl-elec), used 1 SHIPPING (shipping and handling) from stock"
Jeff M.
DRYER GE DLLLR23EG0WW "The brackets on the backsplash are broken estimate only; ordrng 1 WE19M1553 (bkspl asm & graph ge), used 1 SHIPPING (shipping and handling) from stock"
Dan H.
REFRIGERATOR KITCHENAID KFIV29PCMS03 "Installed new control, op test good"
Gabriel P.
WASHER WHIRLPOOL WFW5620HW0 "Replace console ran diagnostics,opt test ok"
Gabriel P.
DRYER MAYTAG MED5630HW1 "Found connector on control not all the way in,correct issue,opt test ok"
Jeff M.
RANGE GE JBP81SM2SS Installed new part unit tested good
Corina B.
DISHWASHER WHIRLPOOL WDT710PAHB Replaced the heater and pump. Brought one pump back for return. Ran a calibration. Optest ok.
Dan H.
REFRIGERATOR WHIRLPOOL WRF560SEYM05 "Installed parts listed, op test good"
Dan H.
WASHER MAYTAG MVWC565FW2 "Customer complaint that unit is it draining, ran diagnostics, found f8e1(long/no fill) error code, found drain hose laying on the floor, advised customer that drain hose needs to be a minimum of 39” off of floor, corrected drain hose, unit is operating as designed"
Jason N.
REFRIGERATOR KITCHENAID KRFF507ESS01 "Cc unit freezing in back of ff section, deli drawers unable to closeConfirmed hard frost /ice build on evap and evaporator cover. Checked thermistors in diagnostics, all checked as passed. Evaporator cover is secure with screws. Defrost timing already set at standard 8hr timing. Called wp techline, Leon, based on past same issues and with everything that was checked/replaced, unit is deemed non repairable at this time. He advised customer to call service contract company."
Jason N.
REFRIGERATOR KITCHENAID KFXS25RYMS1 "Cc unit making noise after power outage recently. Customer stated the noise now has gone away in the last day. Ran diagnostics tests on all fans and compressor, no abnormal sound heard at this time."
Jason N.
OTR MICROWAVE WHIRLPOOL WMH31017HZ4 "Cc unit making cracking noise when starting cycle.Customer showed pop. Customer had unit uninstalled already. Ran cycle test, no abnormal sounds heard, he does have a vent adapter with flap install on top of unit that makes a sound at beginning of cycle. Customer states that’s not it. Ran cycle test with water 5 times. No abnormal sounds heard. Pulled cabinet off, checked connections, all checked good. Reinstalled unit. Reran cycles x2. Still no abnormal sounds. Unit is operating as designed."
David R.
OTR MICROWAVE KITCHENAID KOCE500ESS09 "Cc of shutting off and door. Took unit off, checked all switches and rods, checked slides and rails. Everything is good and testing good. Relayed to customer that the right side switch has string/rod. Make sure to close firmly or door will open if not shut properly. Op test ok"
Jason N.
RANGE WHIRLPOOL WFG320M0BS3 "Cc unit door handle fell off.Replaced oven door using customer supplied pre Id part. Customer also stated oven not baking correctly. Ran bake test to 350, let cycle, read temps. 355-365 average. Within spec. Advised customer to wait at least 10 min. After preheat timer before inserting food to allow for temps to equalize."
Jason N.
DISHWASHER KITCHENAID KDPE234GPS0 "Cc unit not drainingConfirmed standing water in unit, ran cancel drain, drain pump only humming. Pulled drain pump, found glass stuck in impeller, impeller blades wore. Replaced drain pump using customer supplied pre Id parts. Ran wash cycle then cancel drain. Unit draining properly. Op test good."
Dan H.
WASHER MAYTAG MVWB765FW3 "Customer complaint of f6 error code and unit is not spinning out properly, ran diagnostics found f6e2(communication error user interface cannot communicate with acu ), f2e1(stuck key), f6e3(communication error acu can not communicate with ui ), and f0e3(over loaded) error codes, found unit leaning to the right, installed new user interface and control, leveled unit, op test good"
Jeff M.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Installed new part unit tested good
Joe O.
RANGE MAYTAG MER6600FZ2 Installed hinges. Op test ok
Corey L.
RANGE MAYTAG MGR8800FZ0 "Old sensor at room temp was .938 ohms, new was 1.082 ohms, replaced sensor heated broil to 400, op test good"
Jason N.
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Cc unit interior lights not workingFound upper ff ceiling lights and freezer light out. Replaced freezer light module using customer supplied pre Id parts. Illumination returned to unit. Op test good.
Jason N.
REFRIGERATOR WHIRLPOOL WRS555SIHZ01 "Cc unit not cooling and fan running all the timeCustomer stated freezer seems ok, ff is too warm. Found no airflow into ff section from damper. Freezer evap froze over. Ran manual defrost cycle in diagnostics, heater turned on. Steamed evap clear. Advised customer to monitor, and to allow up to 24 hrs for both compartments to return to desired temps before restocking."
Corey L.
FREEZER WHIRLPOOL WZF34X20DW01 "Installed parts, op test good"
Gabriel P.
RANGE WHIRLPOOL WEG745H0FS0 Replaced all parts. Op test ok
Gabriel P.
DISHWASHER GE GDT655SSJ2SS Cc that the unit is leaking and the vent keeps popping off. Found a service pointer on dishwasher vent. Will need parts listed. Cust will call if she wants to continue with the repair.
Gabriel P.
DISHWASHER KITCHENAID KDTM354DSS4 "Garbage disposal cap was not punch in,correct issue then started draining,opt test ok took pictures of pop"
Gabriel P.
RANGE GE JGBP35BEA6BB "Found left and rear burner igniter not sparking swap the green wire to the blue now all spark and lightning ask senior tech if is ok to leave like that he said is ok for this unit is working,opt test ok"
David R.
RANGE WHIRLPOOL WFE525S0JS0 "Cc unit not turning on. Checked and made sure all wires were plugged in, good. Checked up to control getting less than 1vAC. Checked at terminal. L1-L2 240v, L1-N 0v, L2-N 240v. Not getting correct power, showed builder and talked to his electrician. Will need outlet and breaker looked at. Unit is good as of now. Let builder know if we need to come back out after his electrician comes back we can."
David R.
DRYER SAMSUNG DV52J8060EW/A2 "Cc high pitched noise. New problem, showed customer that one of rollers was broke and coming apart. Suggest replacing all 4. Customer is going to look around at new unit before deciding what to do.; ordrng 1 DC97-16782A (SUPPORT), used 1 SHIPPING (shipping and handling) from stock"
David R.
RANGE KITCHENAID KDRU783VSS03 Replaced glass. Good. Op test ok
David R.
WASHER MAYTAG MVWC565FW2 "Replaced latch. No stored error codes, tested and ran calibration. Also answered questions about when does unit go into lock. Op test ok."
David R.
WASHER MAYTAG MVWX655DW2 "Cc unit not working, also relayed that water got into basement recently. Got here today, customer presses start and was working. Took load out, unplugged for a minute, checked error codes, motor and shifter error codes. Looked underneath, water damage to components and lower wiring harness. Ran through tech sheet for components, control not sending 120 down to components, shifter out of range and motor windings test open. Will need control, motor, shifter, cap, drive pulley.**requesting double labor ; ordrng 1 W10721967 (drive pulley) and 1 W10885487 (motor-drve) and 1 W10913953 (actuator) and 1 W11255099 (LOWER HARNESS) and 1 W11419215 (CONTROL) and 1 W11428524 (CAP)"
David R.
MICROWAVE WHIRLPOOL MMV4205DH1 "Replaced parts. Tested before putting back up and when it was put back. Good, op test okay"
Jeff M.
WASHER MAYTAG MVWB835DW4 Installed new part unit tested good
Dan H.
WASHER AMANA NTW4516FW3 "Customer complaint that water comes out of the bottom, confirmed, found a big hole in the tub(see pic), unit needs new tub; ordrng 1 W10371566 (tub)"
Dan H.
DRYER MAYTAG MED5630HW0 "Customer complaint of loud squeaking noise, confirmed , noise is coming from rollers, installed new dryer repair kit and seal, op test good"
Dan H.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Installed water filter housing, op test good"
Dan H.
REFRIGERATOR KENMORE 253.6041261 "Customer complaint that fresh food section is not cooling, fresh food section temperature at 60 degrees, freezer section temperature at 3 degrees, evaporator fan is not running, evaporator fan blade is broken causing fan motor to wear out, unit needs new evaporator fan motor and blade ; ordrng 1 242077705 (FAN MOTOR ) and 1 242219302 (fan blade), used 1 SHIPPING (shipping and handling) from stock"
Gabriel P.
RANGE WHIRLPOOL WFG540H0AS1 "Hamster chew the wires that goes to regulator,ordering harness ; ordrng 1 W10519952 (harns-wire), used 1 SHIPPING (shipping and handling) from stock"
Dan H.
WASHER WHIRLPOOL WTW8500DC6 "Customer complaint of loud clicking noise, ran test cycle, no unusual noises heard, unit is operating as designed"
Gabriel P.
RANGE JENN-AIR SVD48600B "Replace control panel, pre heat at 350* , pass . opt test ok"
David R.
REFRIGERATOR KITCHENAID KRMF706ESS00 "Replaced parts. Tested, fan is good, no noise. Give 24 hours to return to normal temps. Op test ok"
Corina B.
RANGE KITCHENAID KSEB900ESS0 "CC that the food is burnt on the top and raw in the middle. Ran diag f6e1 Over Temp. Checked the temp sensor 1075 ohms. Will need to replace the wire harness. ; ordrng 1 W10580306 (harns-wire), used 1 SHIPPING (shipping and handling) from stock"
Joe O.
REFRIGERATOR MAYTAG MFI2570FEZ07 "Cc: freezing food in ff section pantry drawers, cracking noiseFound temps in pantry drawers at 32 degrees. Temps on top 2 shelves at 36 degrees. Found temps in ff section set to 42 degrees. Replaced harness, control, and damper. Advised customer to allow 24 hours for temps to adjust. Advised customer not to place items in front of vent. Op test ok"
Corina B.
REFRIGERATOR WHIRLPOOL WRT111SFDM04 "CC that there is frost in the freezer. Checked gasket, good. Siliconed the frame and liner in the freezer. Optest ok"
Corey L.
DISHWASHER MAYTAG MDB8959SBW0 "Installed panel, op test good"
Corina B.
FREEZER WHIRLPOOL WZF34X16DW01 "CC that the unit is not cooling. Found there is frost on the back wall. Checked the evap a lot of frost. Ran diag turned the heater on, 3.5 amps. Will need a main control and harness.; ordrng 1 W11244436 (harness) and 1 W11382529 (CONTROL )"
Joe O.
DISHWASHER MAYTAG MDB4949SHZ0 "Cc: burning smell, door hot to touchChecked harness, control, and ui. Could not locate any melting or burn spots. Ran diagnostics test cycle. Unit functioning as designed. Op test ok"
Corey L.
WASHER WHIRLPOOL WTW5000DW2 "Customer complaint washer not working, confirmed, found control failed no led lit, control getting power, unit needs new control; ordrng 1 W11116590 (cntrl-elec)"
Jason N.
OTR MICROWAVE WHIRLPOOL WMH31017AS1 "Cc unit does not turn offPlugged In unit, found cavity light and turntable operating when door is closed without input. 4901 relay contacts welded closed. Unit need control board. Customer not repairing at this time. Estimate only."
Corey L.
WASHER WHIRLPOOL WTW5000DW1 "Customer complaint washer not working at all, confirmed, found led out on control, power to control is correct, control failed ; ordrng 1 W11116590 (cntrl-elec), used 1 SHIPPING (shipping and handling) from stock"
Corey L.
RANGE WHIRLPOOL WOD51EC0AS01 "Customer complaint fan is louder than before now, confirmed a deeper fan sound than normal, found power supple cord pinched between wall and unit pushing on sheet metal creating sound, adjusted cord, customer agrees back to normal sounding, op test good"
Corey L.
REFRIGERATOR GE GTS18XCSARWW "Customer complaint of a humming noise sounds louder in freezer, set unit to max cool to cycle cooling on, fans sound normal, no ic accumulation, advised to try and take a video next time it happens but there is only two moving parts and if it’s louder in the frz it’s most likely the evap fan WR60X23584, verbally quoted customer, office to email customer estimate with receipt ; used 1 SHIPPING (shipping and handling) from stock"
Dan H.
REFRIGERATOR KITCHENAID KFIS29BBMS00 "installed evaporator,and filter drier, brought system into a 28” vacuum, watched 15 minutes, no change on gauges, recharged unit with 5.5oz of r134a, good frost pattern, op test good, advised customer to wait 24 hours before restocking refrigerator"
Corey L.
REFRIGERATOR KITCHENAID KBFN502ESS02 "Customer complaint im not working, confirmed, jumped ice maker, nothing, ice not getting power, needs new control, also found fill tube frozen, filter housing failed; ordrng 1 W10121140 (housing water filter) and 1 W10739408 (cntrl-elec)"
Dan H.
REFRIGERATOR WHIRLPOOL KRFF507HPS00 "Customer complaint that lights are out, confirmed, freezer section light is bad, installed new led module, op test good ; used 1 W11205083 (MODULE) from stock"
Corey L.
WASHER KENMORE 110.475126 "Customer complaint of f30 error and won’t finish cycle, confirmed, started wash cycle dispenser motor could not find position and kept rotating, replaced part using quote pre-made, op test good"
David R.
COOK TOP JENN-AIR JED8430ADW "Cc of fan not working. Fan is working, knob keeps on getting stuck. Have to lift up and take motor off. **requesting second tech** ; ordrng 1 WP74005965 (knob sleev) and 1 WP74009254 (switch- fa)"
Gabriel P.
WASHER WHIRLPOOL WTW5000DW2 "Replaced drain pump and main control. Ran calibration and auto test , pass Optest ok. Brought core for return."
Jason N.
REFRIGERATOR GE MISSING "Installed ice maker assembly and freezer door gasket. Ice maker test no good. Unit leaking from behind unit, no water coming in to ice maker. Rolled unit out, found water line came out of connector bulkhead on rear on it. Clamp corroded and fell off. Reattached and used small hose clamp to secure. Ran op test on ice maker again, unit indexed and filled with water. No leaks on unit. Customer will need refund on ice maker since ice maker was not at fault.; saved tckt"
David R.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Water is entraining unit. Wash motor not starting. 4-3 error code for wash motor. Replaced off t/s. Ran diagnostics. Op test ok; used 1 W11085683 (PUMP&MOTOR) from stock
Jeff M.
DRYER MAYTAG MGDX655DW2 Installed new part unit tested good
Jeff M.
DISHWASHER KITCHENAID KUDR01TJBL1 Unit was not draining I remove the pump found a piece of glass put the pump back in place unit tested good
Jeff M.
REFRIGERATOR WHIRLPOOL WRF540CWHZ02 I found the control board unplugged inside the cabinet I put it back in unit tested good
Jeff M.
RANGE KENMORE 790.9280302 "Customer is having an issue with the machine heating after unplugging it and plugging it back in and testing all the components bake broil elements temp sensor and make sure the unit was getting correct power everything tested good in the machine start working. Most likely a control board issue estimate only; ordrng 1 316560127 (controller), used 1 SHIPPING (shipping and handling) from stock"
Jason N.
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Cc unit making noiseFound unit ff evap frosted over, evap fan blade hitting ice. Steamed ice/frost from evap cover and evap. Found defrost thermistor is original place per Service pointer W11092686E. Moved thermistor to new location. Set defrost timing to standard 8hr in diagnostics, menu 7. Op test good."
Joe O.
WASHER WHIRLPOOL WTW8000BW0 Cc: getting debris on clothingCustomer states they have ran a clean wash cycle with afresh twice and once with bleach. Customer states it got worse after the clean washer cycle. Found small amount of dirt and grime buildup inside tub and on outside of basket. Advised customer the products are cleaning that’s what’s making it worse. Advised to try a cycle with vinegar. Op test ok
Joe O.
WASHER KENMORE 110.220821 "Cc: no powerFound control receiving proper power, not sending power to other control. Needs main control. Control shows no longer available."
Jason N.
DRYER WHIRLPOOL WED8500DC4 Installed drum and drive belt. Op test good.
Joe O.
DRYER WHIRLPOOL MDG7658BWW Cc: intermittently not heatingRan test cycle. Unit is heating. Found coils not engaging. Needs gas coils. Replaced gas coils. Ran test cycle. Op test ok; used 1 279834 (COIL2245) from stock
Joe O.
RANGE WHIRLPOOL WFG320M0BB0 "Installed door glass, and name plate. Op test ok"
Jason N.
MICROWAVE WHIRLPOOL WML55011HS2 "Cc. Bottom on unit brokeCustomer stated unit is under warranty, they have receipt, snapped a pic Customer handed me door glass and said it fell off. Found unit door trim and frame broken and missing some parts. Advised I cannot fix this, will require a new door. ; ordrng 1 W11206157 (door/mw13506)"
Joe O.
WASHER WHIRLPOOL LSR6233BW0 "Installed suspension pads, lid switch, and agitator dogs. Ran test cycle. Op test ok"
Corina B.
DRYER MAYTAG MEDB835DW4 Replaced the cutoff. Checked outside vent. Optest ok.
Corina B.
DRYER MAYTAG MGDB835DW4 "Cust showed pop, sent pic. CC that there is a loud noise when on. Found a sock in the blower wheel. Removed the sock. Optest ok"
Jason N.
DRYER WHIRLPOOL WED7500GC0 "Cc unit has long dry timesRan diagnostics, code 2-1 for ui stuck key. Checked exhaust thermistor from control board, checked good according to tech sheet, 14.4k ohms at 65 degrees. Checked airflow at vent outlet, vent clear, good airflow. Ran timed dry test, read temperatures at exhaust of unit. On high, temperatures reaching 185 degrees before shutoff. Then recycle at 155 degrees. Unit is working as designed, could not find an issue at this time. Focus dryness level already set to 30% more."
Joe O.
DRYER WHIRLPOOL WED75HEFW0 "Cc: humming, not tumblingMotor just humming. Found resistance in drum when trying to rotate by hand. Found motor starts with assistance. Needs motor. Customer does not want to repair at this time"
Jeff M.
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Dampener control box the motor is getting noisy and needs to be replaced; ordrng 1 WPW10479155 (control)
Corey L.
DRYER WHIRLPOOL WET4124HW0 "Customer complaint of a flapping noise, confirmed, found a quarter stuck between front of drum and front panel, removed, op test good"
Joe O.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Cc: not making iceCycled ice maker. Found ice maker would not cycle. Replaced ice maker, cycled ice maker. Op test ok; used 1 W10873791XXX (XXX DO NOT RESTOCK XXX) from stock"
Jason N.
RANGE HOOD JENN-AIR n/a "Cc unit light bulb outCustomer stated one light bulb fell apart, another one is burned out. Wants all of them replaced. Quoted for 3 bulbs and install. ; ordrng 3 WP49001219 (bulb- halo3058)s, used 1 SHIPPING (shipping and handling) from stock"
Jeff M.
WASHER MAYTAG MHW5630HW0 Installed new part unit tested good
Jason N.
RANGE MAYTAG MER5770BAW "Cc unit oven not heatingFound bake element physically open. Unit needs bake element. Customer wants to install himself. ; ordrng 1 WP74010750 (element3986), used 1 SHIPPING (shipping and handling) from stock"
Jason N.
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Cc unit smell of burning insideFound service W11434385 for odor inside unit. Check for excessive adhesive in freezer near defrost heater. Confirmed glue contacting defrost heater. Scrapped off glue from heater and cleared glue from air passage. Advised customer residual smell may still occur and to use sorbent products until smell is gone. Op test good.
Corina B.
REFRIGERATOR WHIRLPOOL WRX735SDHW01 CC that the left door does not shut all the time and the ice comes crushed instead of cube. Found the mullion rail not spring closed unless door is slammed. Found the ice in bin with a lot of frost. Advised cust to empty the ice bin every 7-10 days to have fresh ice and doesn’t clump together. ; ordrng 1 W10311759 (rail-mulln)
Corey L.
WASHER WHIRLPOOL WET4124HW0 "Customer complaint knob broke, confirmed timer shaft failed, replaced with parts sent, op test good"
Jeff M.
DRYER SAMSUNG DV350AEPXAA "Unit is not heating. I tested the heating circuit from the control the heating circuit is open needs the heater ASSY; ordrng 1 DC97-14486A (HEATING ASSY), used 1 SHIPPING (shipping and handling) from stock"
Jeff M.
REFRIGERATOR WHIRLPOOL WRT316SFDM01 "The unit was in a 30 inch vacuum there was no leaking by the compressor the unit needs a new evaporator. I added a shot of Freon into the system customer has insulin to keep cold. EST only ; ordrng 1 W10836706 (evaporator), used 1 SHIPPING (shipping and handling) from stock"
Jason N.
DRYER CROSLEY VED6505GW0 "Cc unit will not advance timer and no heat, sometimes will trip breakerChecked power in to unit, missing l1 or l2, 123v from n to l1, 0v from n to l2. Advised customer contact electrician to look at breaker box."
Dan H.
REFRIGERATOR WHIRLPOOL WSF26C2EXF01 "Customer complaint that unit is not making ice, confirmed, found white wire through door to ice maker open, unit needs new freezer section door ; ordrng 1 LW10371918 (dor-fip ms)"
Corina B.
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 CC that the freezer and ff lights are not working. Replaced the freezer light. Optest ok
Gabriel P.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Ordering shelf glass broke will not need to come back store will put on then self ; ordrng 1 W11402525 (SHELF )
Jason N.
REFRIGERATOR WHIRLPOOL WRS325FDAM04 "Cc unit not coolingCustomer stated unit stopped making ice weeks ago, but didn’t call because of the quarantine situation. Now unit is not cooling at all. Checked frost on evaporator, no frost on coils. Ran amp draw test on compressor, only pulling .4 amps. Unit has refrigerant leak, needs sealed system repair. Ordering evaporator, compressor. ; ordrng 1 W10309988 (compressor) and 1 WP2188823 (evaporator) and 1 WPW10143759 (dryer)"
Joe O.
WASHER MAYTAG MVWX655DW1 "Cc: clicking, not spinningFound no stored error codes. Ran auto test, found unit not shifting. Found shifter is receiving power. Found gear case is leaking oil. Needs gear case and shifterCustomer does not want to repair at this time"
Jeff M.
DRYER WHIRLPOOL WED4815EW I tested the timer all the fuses and heating element along with the wires everything tested good. Most likely caused was poor venting in the home and using a sensor dry. The unit would basically run forever and not dry
David R.
REFRIGERATOR MAYTAG MRT711SMFZ00 "Cc unit 2 weeks old, was cooling at first and than gradually stopped, loud humming. Temp reads 72* in FF/FZ. No frost pattern. Compressor is making loads humming noise, hot to the touch, cannot get tap valve on. Sealed system repair. Both compressor and Evap, with UV drier. ** 4 hour job, customer is calling Maytag to try and exchange units. Did not reschedule as of now; ordrng 1 W10836706 (evaporator) and 2 WPW10143759 (dryer)s and 1 WPW10507886 (compressor)"
Jason N.
DISHWASHER KENMORE 665.1577999 "Cc unit not filling with waterConfirmed start of cycle dos not fill. Checked voltage at fill valve, 0v. Checked float switch, found float switch stuck in up position, lot of scale buildup. Cleaned up float switch, ensured good contact with micro switch. Reran wash cycle, unit filled with water and continues. Op test good."
Jason N.
WASHER WHIRLPOOL MVWB766FW1 Installed main control and console. Ran auto test and calibration. Op test good.
Corina B.
REFRIGERATOR WHIRLPOOL WRF560SEYW04 CC that there is ice in the bottom of the freezer. Steamed out the drain hole and cleared the drain. Optest ok
Brian M.
WASHER MAYTAG MHW5630HW Cc unit shakes really bad Found shipping bolts still installed I can not get my body into space to get bolts out Customer said he and friend will pull it out and remove themselves
David R.
REFRIGERATOR WHIRLPOOL WRX735SDHV02 "Cc of questions of dispenser tray, ice bucket tray, aug motor, filter, leveling legs. Answered all questions and showed customer what he needed to know. Op test ok"
Joe O.
DRYER MAYTAG MGDB855DC4 Installed dryer repair kit. Ran test cycle. Op test okFound venting smashed behind unit. Advised customer to replace and the tub it can restrict air flow.
Corey L.
REFRIGERATOR WHIRLPOOL ET1LFKXKB02 "Customer complaint water keeps accumulating on bottom of fridge same problem a few times now frozen drain, confirmed frozen drain, found back of evap cover deteriorating flaking pieces into drain, unit needs new evap cover and drain pan, cover discontinued, sending to parts for research, scheduling in case; ordrng 1 2254295 (drain pan) and 1 4388739 (EVAP COVER)"
Corina B.
RANGE WHIRLPOOL MER8700DS1 CC that the oven takes to long to heat. Found the bake element is cracked. Part is covered under manufacture warranty. Will need a bake element. ; ordrng 1 W10779716 (elmnt-bake)
Dan H.
WASHER WHIRLPOOL WTW5000DW2 "Customer complaint that unit is leaking from underneath, started normal wash cycle, unit filled and began washing, ran manual test cycle, file tub up completely and drained out, no leaks found, unit is operating as designed"
Jason N.
REFRIGERATOR GE PSH25MSTASV "Cc unit not cooling Confirmed both sections at room temperature. Compressor not running. Checked ac voltage to inverter, good at 122v. Signal voltage to inverter, good at 11.8v dc. Unit needs compressor inverter. Customer not repairing, estimate only."
Jason N.
DRYER WHIRLPOOL WGD6620HC0 "Installed console kit, thermistors. Ran op test, unit tumbling, good flame. Op test good."
Corey L.
RANGE MAYTAG MGR8800FZ0 "Installed control, op test no good, found when heating broil past 350 broil shut off at 325 and started to cycle as if it were to temp, temps were 320-335, ordering temp sensor; ordrng 1 W10833885 (sensor)"
Brian M.
RANGE GE CGS990SET3SS "Cc unit not baking in lower oven Found igniter to be open Replaced using truck stock ( 1st igniter was a wrong part in box) Ran test bake to 350 OP No good igniter broke when placing lower pan back in Needs igniter ; ordrng 1 12400035 (igniter,oven), used 1 12400035 (IGNITER), and 1 12400035 (IGNITER5299) from stock"
Dan H.
WASHER WHIRLPOOL WFC7500VW0 "Installed new control, op test good"