Local Reviews

Fred's Appliance Service Rated 4.8 out of 5 stars based on 7716 customer reviews

Map of Avon, OH

The problem is not solved




Review of Fred's Appliance Service

This was the second visit concerning ice in the freezer section of our refrigerator. The first time, some parts were supposedly changed. But the problem was not solved. The second time, we were told that some stuff on the door shelf had to moved. This was done, but the problem is not solved. Frost is still formed and hangs from the ceiling of the freezer.


Response from Fred's Appliance Service:

Hello! Thank you for your review. Very sorry for the continued troubles. Will be calling you shortly to further address. Thank you! -The Fred's Team


Map of Streetsboro, OH

Lesley




Review of Fred's Appliance Service


Map of Jefferson, OH

5 star says it all




Review of Fred's Appliance Service

Good service, courteous and informative.


Map of Amherst, OH

Dishwasher




Review of Fred's Appliance Service

Fixed my door - works well now


Map of Chagrin Falls, OH

Convenient scheduling




Review of Fred's Appliance Service

Parts were available in the van.


Map of Painesville, OH

Very courteous and professional




Review of Fred's Appliance Service

with respect to the "rate the cost" 3 stars - wouldn't mind seeing a "not to exceed" quote in the future IF possible as this task was completed in under 30 minutes, start to finish. just my feedback as an electrical contractor who also has to provide quotes to customers.


Map of North Ridgeville, OH

great service




Review of Fred's Appliance Service


Map of Chagrin Falls, OH

Patty




Review of Fred's Appliance Service


Map of Bedford, OH

Great customer service




Review of Fred's Appliance Service

Our technician was prompt, diagnosed the problem quickly, then spent time explaining the operational works. Would highly recommend!


Map of Wickliffe, OH

Darlene




Review of Fred's Appliance Service

He was great


Unhappy with the outcome




Review of Fred's Appliance Service

The service tech was pleasant, honest straight forward with all that was wrong with the machine. I was not happy that a top of the line machine, 6 years old is not worth fixing. Although I had the option to repair it there was not guarantee the same thing would not happen again nor something else would go wrong. My issue is with Whirlpool not your tech. I will be contacting them.


Kitchen aid refrigerator




Review of Fred's Appliance Service

Dan did a quick efficient job replacing the parts


Prompt and courteous




Review of Fred's Appliance Service

Chad was thorough and did a good job of examining my new washer. I was disappointed that the loud noise is evidently typical of that brand.


Dependable and friendly service.




Review of Fred's Appliance Service


Very professional!




Review of Fred's Appliance Service

On time, fast, thorough, and very pleasant!


Happy




Review of Fred's Appliance Service

Very good job


Great service




Review of Fred's Appliance Service

Paul was very helpful and answer all my questions to help me get the best out of my refrigerator.


Paul knew his job. Went right to problem and corrected it.




Review of Fred's Appliance Service


Washing machine repair




Review of Fred's Appliance Service

Fred’s squeezed me into a packed repair schedule. The tech was friendly, courteous and professional. The job was fixed in under an hour. I am very grateful to all.


Ofdo911@gmail.com




Review of Fred's Appliance Service

Chad’s a good man.


Great Service




Review of Fred's Appliance Service

Very professional and knowledgable


Great Service




Review of Fred's Appliance Service

Service has been good - have had a challenging time determining issue with Kitchenaid Microwave. Any issues are with Kitchenaid - Fred's has been great. Customer service team is friendly and helpful. Technician is timely and provides updates of expected arrival.


Terrible service




Review of Fred's Appliance Service

Very bad so far. Taking too long between service calls. Still haven't fixed my washer.


Response from Fred's Appliance Service:

Good Afternoon Mr. Oshaben. Thank you for your review. We currently have your parts on order. They are scheduled for arrival on the 18th. We are scheduled to finish your repair the next day on the 19th. If part happens to come sooner, let us know, and we will do our very best to move you up. Thank you -The Fred’s Team


Great Service




Review of Fred's Appliance Service


Eileen




Review of Fred's Appliance Service


Great service




Review of Fred's Appliance Service

Appreciated Paul's expertise and professionalism.


very quick and service man was nice




Review of Fred's Appliance Service


Still trying to get my dishwasher repaired




Review of Fred's Appliance Service

Repair men are courteous and arrive on time. Working on repair for over a month. Came yesterday and installed a part. Tried to use it this AM. Worked 15 min. Then quit. Same problem. Touch buttons wouldn't work. Had to go through warranty co. Then had to wait for call back from Fred's. Now can't get a technician to come out for another 2 weeks. Shouldn't take this long to get service.


Response from Fred's Appliance Service:

Hello Catherine! Thanks for your note. We will be calling you shortly to address this concern. Thank you and speak soon! -The Fred's Team


Great service, pricey




Review of Fred's Appliance Service

I was very appreciative the tech had what he needed on-hand, very glad to not have to wait for parts to be ordered. I was disappointed to see the first hour of labor was not included in the service fee. The arrival time window was a bit ambitious, 1-4pm when I was #9 of 11 for the day (which was nice to see/track via their web site).





Review of Fred's Appliance Service


Very professional




Review of Fred's Appliance Service

Very professional and efficient.


Fast, awesome service




Review of Fred's Appliance Service


Dishwasher repair.good service.




Review of Fred's Appliance Service

Friendly and efficient repair man.


Great servixe




Review of Fred's Appliance Service

Ben came in, found the problem right away, fixed it and showed me what it was, and now I’m baking pumpkin magic bars right now. Yay and thank you!!


Great service




Review of Fred's Appliance Service


The Husband




Review of Fred's Appliance Service

Dryer repaired and working and wife happy.


Excellent




Review of Fred's Appliance Service

Great service. Very thorough


Pauline




Review of Fred's Appliance Service

Excellent service from Ben!


Great service!




Review of Fred's Appliance Service


Helpful repairman!




Review of Fred's Appliance Service

My repairman was helpful and arrived within the time window given.


Excellent all around.




Review of Fred's Appliance Service


John




Review of Fred's Appliance Service


very knowledgeable, professional and pleasant.




Review of Fred's Appliance Service


Great Servive




Review of Fred's Appliance Service

Corina was timely and very professional.


Maytag Dryer




Review of Fred's Appliance Service

Thorough, knowledgeable, would recommend Paul's service to anyone.


Excellent service




Review of Fred's Appliance Service

Brian is so efficient and explains everything as he goes along. Fred's Appliance Service is extremely fortunate to have him as an employee!


her service was terrific. it took 4 visits to solve the problem.




Review of Fred's Appliance Service


Great service




Review of Fred's Appliance Service

Ben knew what was wrong with our ice maker right away. He had the replacement part in the van and fixed the problem.


pleasant and professionally handled




Review of Fred's Appliance Service


Good Service




Review of Fred's Appliance Service


Great service




Review of Fred's Appliance Service

Nice service tech


Satisfied




Review of Fred's Appliance Service


Homeowner




Review of Fred's Appliance Service

Great


very nice and efficent tech execellant service




Review of Fred's Appliance Service

we were very pleased with the attention to detail. Fred's gives great service


he was extremely knowledgeable




Review of Fred's Appliance Service

he helped me understand all there is to know about my washer and how to dispense everything in certain quantities etc.i have never used this type of washer before which is a front loader machine. i needed to be reassured it was doing its job because my son has been very ill and needs to have clothing extremely clean and free from any germs and bacteria etc. thank you for sending me a person that has made the visit very helpful and pleasurable. he took his time and did not rush me at all. he was very respectful and extremely nice. i would recommend him to anyone. i have to say he is the first person in a long time that i was happy to get help from and talk to.


Professionalism is still alive!




Review of Fred's Appliance Service

Dan..a very competent technician, made his assessment of the situation and confidently laid my complaints and concerns to rest.


dwights stove




Review of Fred's Appliance Service


Excellent Service and Technician




Review of Fred's Appliance Service

Please see previous survey....same great service in all aspects. Ben is an expert.


great service and excellent traingg that should have been given o us by the store when we bought the appliance.




Review of Fred's Appliance Service


Dishwasher fixed!!




Review of Fred's Appliance Service

Robert was very professional and answered additional questions I had. Thank you Robert!


Nita




Review of Fred's Appliance Service

Reliable, prompt, courteous


Jackie




Review of Fred's Appliance Service

He was very polite and had patience for questions.


Great service




Review of Fred's Appliance Service

Corina went out of her way to get the job done.


great technician very friendly




Review of Fred's Appliance Service


Dish Washer Repair




Review of Fred's Appliance Service

The service was quick and the technicians were polite. They were on time or early.


Frank




Review of Fred's Appliance Service


Patric ia




Review of Fred's Appliance Service

Fast service. Curtiuse. Repairman ccleaned unifotm.


Great service and very helpful.




Review of Fred's Appliance Service


Betul Yildirim Berber




Review of Fred's Appliance Service

Great !


Oven




Review of Fred's Appliance Service

After checking out my oven, the repairman said a whole downdraft had to be replaced. I had called him for a vent repair. My oven was in total working order prior to the service call minus the vent. When he put it together it no longer worked. He wasn't sure what he did to it, so it took him quite a long time to fix it . I heard the vent going and asked him about it because he said he couldn't fix it. He said it was working and I didn't need a whole new downdraft that would have cost hundreds. Makes me wonder if I hadn't told him the oven didn't work if I would have been stuck for an expensive part that I didn't need.


Response from Fred's Appliance Service:

Hi Lynn! Thank you so much for your note. We will be calling you shortly to discuss and further address your concerns. Thank you! Speak soon. -The Fred's Team


PROMPT ARRIVAL




Review of Fred's Appliance Service

SHE EXPLAINED THE REPAIR AND GAVE TIPS ON PREVENTING FUTURE PROBLEMS WITH MY STOVE.


Roberta




Review of Fred's Appliance Service

Great service. Try nice And personable service person .


Clearly experienced, efficient, effective




Review of Fred's Appliance Service

Engineer got to the cause of the problem quickly, solved the issue and went soon after


Great Service




Review of Fred's Appliance Service

Great service and I appreciate the tracking feature so I can more easily plan.


👎




Review of Fred's Appliance Service

Had to wait all day for appointment, fan is still loud and paid for 2 service calls plus labor and service man here total of one hour between 2 appointments. Nice service tech but unhappy


Response from Fred's Appliance Service:

Hello Casey! We will be calling you shortly to get your concerns addressed. Speak soon. -The Fred's Team


Michaelle




Review of Fred's Appliance Service

Technician would not verify incorrect info with office. I had to contact the office in order to authorize the warranty repair.


Response from Fred's Appliance Service:

Hello! Thank you for your review. We appreciate it. I just spoke to the tech. He has explained that the purchase date information from his end showed the wrong information. We ended up hashing it all out for you though. Very sorry for the troubles. -The Fred's Team


Great Service




Review of Fred's Appliance Service

Arrived on time. Polite, knowledgeable, explained what the problem was and was able to fix it.


Great Service




Review of Fred's Appliance Service

Ben was very conscientious and professional. Explained what he did to fix the problem. Great Service Tech!


Great service




Review of Fred's Appliance Service


ice maker III




Review of Fred's Appliance Service


Great assessment




Review of Fred's Appliance Service

We appreciate the assessment made by the technician and will follow the suggested operation instructions and see if it makes any difference.


Great service




Review of Fred's Appliance Service

It was very professional


Prompt, efficient, solved problem, friendly.




Review of Fred's Appliance Service


Great service




Review of Fred's Appliance Service


Amazing service




Review of Fred's Appliance Service

My microwave had problems, it was checked and fixed very quick. I was impressed with the organization and communication with the customer.


Awesome Service




Review of Fred's Appliance Service

Ben was very thorough and polite. Ben knew exactly what he was doing. Thank you.


It was under warranty




Review of Fred's Appliance Service

Great service would use them again! The only thing that was upsetting is it took 2weeks to schedule an appointment. The service men were very nice and fixed the problem!


Great Service




Review of Fred's Appliance Service


Lianqiao




Review of Fred's Appliance Service


was on time




Review of Fred's Appliance Service


Excellent Service




Review of Fred's Appliance Service

I had a great experience with Fred's Appliance Service. The technician was very kind, knowledgable, and arrived on time. They were able to fix the problem with my washer with no hassles using my whirlpool warranty.


I loved the online scheduling system.




Review of Fred's Appliance Service

I loved the online scheduling system and the reminders. The service technician was on time and very polite. Best of all, he was expert and had my over the range microwave repaired in about 20 minutes.


Appreciate caring service people




Review of Fred's Appliance Service

Excellent, very nice personalities. They seem to really care. Thank you.


Service good




Review of Fred's Appliance Service

Considering, this is the 3rd time in a month for service, I believe this gentleman knew what he was doing


Great service




Review of Fred's Appliance Service

Chad is very good tech and nice young man


Took Two Viists but Got Fixed




Review of Fred's Appliance Service

Had a refrigerator that wasn't cooling. Initial repair done on a Friday, unit didn't work over the weekend. Two technicians came late the following Monday (after 7:30 P.M.) to finally get the refrigerator working again.


Very pleased with service. Technician on time!!!!!! Thankyou!




Review of Fred's Appliance Service

Very good


Great Service




Review of Fred's Appliance Service


Wonderful service!




Review of Fred's Appliance Service


Great service




Review of Fred's Appliance Service

Paul is very knowledgeable.


Fridge service




Review of Fred's Appliance Service

All went smoothly


Very good technicians




Review of Fred's Appliance Service

The technicians were very qualified. Biggest problem was how long I had to wait for them to come out. Sometimes a week to 10 days when they had to come back.


Response from Fred's Appliance Service:

Hello Donna! Thank you for your note. I'm sorry for the longer wait times. We are experiencing some staffing issues due to long term illnesses with some of our field staff. We do have several techs currently in training to rectify this problem. Thanks again for your note, and have a great evening!! -The Fred's Team


Drier repair




Review of Fred's Appliance Service

Competent, friendly technician quickly repaired our drier door problem.


Patricia




Review of Fred's Appliance Service

Great service!


Very professional and courteous.




Review of Fred's Appliance Service

Efficient too.


ice maker not working properly




Review of Fred's Appliance Service

Chad explained why the ice maker wasn't making ice as it should and how he fixed the problem. He answered other questions I had about the refrigerator. Repair was done quickly.


Great service




Review of Fred's Appliance Service


Great Service




Review of Fred's Appliance Service

Satisfactory service, Thank you.


vERY FOCUSES WORKER INTENT ON SOLVING THE PROBLEM




Review of Fred's Appliance Service


Great customer service and insightful technician.




Review of Fred's Appliance Service


Jennaire cooktop and oven repair




Review of Fred's Appliance Service


Great service




Review of Fred's Appliance Service

Excellent service; timely, professional, and efficient.


Efficient




Review of Fred's Appliance Service

I was honestly surprised they had the part on hand that I needed replaced on my dishwasher. They were fast and very efficient.


Great service!




Review of Fred's Appliance Service

Professional, quick friendly service


Great service




Review of Fred's Appliance Service

Paul is very courteous and polite. Goes right to work and completes the job very quick. I love Fred's notifications when to expect the tech's arrival


Made it right




Review of Fred's Appliance Service

After a less than great experience earlier in the week, Jessica called to apologize for the miscommunication and was able to get somebody out the next morning. Repair was made and dishwasher is working again. Rating reflects the overall experience. I would be willing to give Fred's another try.


They did a great job !




Review of Fred's Appliance Service


Prompt and quality service




Review of Fred's Appliance Service


Great Service




Review of Fred's Appliance Service

The technician, Corina, arrived on time and had the problem figured out in 5 minutes. She was very friendly and knowledgeable. Great service!


Anita




Review of Fred's Appliance Service

Fantastic service, friendly, early for appointment (which I loved). I will request Ben if I ever have issues !!


Great job




Review of Fred's Appliance Service

Corina did a wonderful job today. She was very careful with our brand new stove.


great service




Review of Fred's Appliance Service

Quick, prompt great job


End from start to finish




Review of Fred's Appliance Service

Corinna was not only a true professional in every way, but she was warm and friendly as well. Could not have asked for more. I absolutely loved the way you could check the arrival time via a web link. Haven't seen that before and it was such a relief! We all hate waiting at home for service and this allowed me to make much better use of my time. Thank you!


great service




Review of Fred's Appliance Service

Jeff was very helpful and eased my concerns. I found him to be very knowledgeable and he answered all of my questions. Once again, he solved my problem.


Thank You Paul!




Review of Fred's Appliance Service

It took a 4 service calls to complete the repair. Paul is a real professional & willing to work with his clients. He caught a pricing error from the previous tech which led to a reimbursement of $ 286. That's customer service!


Great service




Review of Fred's Appliance Service

The technicians were very knowledgeable and able to solve the issue very quickly.


Great Service




Review of Fred's Appliance Service

Jeff was friendly and had great customer service! He offered practical and great advice on how to care for my new dishwasher.


Wonderful service




Review of Fred's Appliance Service

Robert was attentive to detail, polite, knowledgeable and prompt.


Happy with service




Review of Fred's Appliance Service

Happy with service, arrived on time, completed repair that was needed.


Very professional and knowledgeable




Review of Fred's Appliance Service

Great job


professional




Review of Fred's Appliance Service

prepared in advance to handle identified issue and solved the problem efficiently and economically along with suggestions for preventive safeguards.


Polite and friendly service providers




Review of Fred's Appliance Service

Many different providers came to fix washer and all were knowledgeable About where in the process the repair was. Scheduler very friendly and helpful too!


Service was great!




Review of Fred's Appliance Service

Robert did a great job coming in diagnosing the problem and completed it in a efficient and timely manner.


Very punctual. My appt. was for 10am to 1pm and I received a robocall at 8:30 am that the serviceman was on his way.




Review of Fred's Appliance Service

Very informed man and he got the water out and corrected whatever was wrong. I think your customers should come to your school it would help. I was disappointed that I Had to wait 2 weeks for service


Bob




Review of Fred's Appliance Service

Good service


Service Beyond Compare




Review of Fred's Appliance Service

Ben's service was most excellent--professional demeanor, highest technical expertise/knowledge, efficient, friendly/polite, helpful information/tips about appliance. Represents your company with great integrity. I believe Ben exhibits the qualities of a valuable employee with commendable professional character and technical abilities.


Elisabeth Shaver




Review of Fred's Appliance Service


Dan 9/16 confident, professional technician




Review of Fred's Appliance Service

Professional from the start. Entter home with bottles covering shoes A+ Explained "I'll do my best but sometimes that doesn't even work" . Throughout process explanation was given along with any questions I may have asked. On time, minimal amount of my afternoon used on this project. Go Fred's!! I will recommend and add you to my list of "professional service" Thank you again


ely




Review of Fred's Appliance Service

Great service!


Very professional, friendly and great service.




Review of Fred's Appliance Service

I would definitely recommend Fred's Appliances to friends.


Great service very knowledgable.




Review of Fred's Appliance Service


Excellent Service!




Review of Fred's Appliance Service

Very prompt and efficient. The arrival tracking was super helpful and Robert also took the time to call me. He diagnosed the problem correctly, ordered the parts and got it done. We are very happy!


Excellent Service!!




Review of Fred's Appliance Service

Overall great experience from start to finish. Appointments were very easy to schedule, Customer service was great and Corina did an awesome job. She was kind, respectful and thorough. Well done Corina! I loved he tracking app and they even worked with my schedule as I had to work around picking up and dropping off kids at school. I chose average for cost as my dishwasher was under warranty.


After three trips for service, there was no reasonable explanation for continued problems.




Review of Fred's Appliance Service

When Dan couldnot fix the problem, he said they couldnot find the problem. He said they would have to check when it was not properly working. That is a joke since it takes three weeks for service. when


Response from Fred's Appliance Service:

Good Afternoon Daniel, thank you for your note. Very sorry for your continued troubles. With regret, we cannot fix a problem we cannot replicate. In order for us to properly diagnose, we have to experience the issue while in the home. If you are continuing to have trouble, we advise calling your extended warranty company to setup service, and we will get back out for you. (Warrantech 800-279-1662). Again, very sorry if you're still experiencing issues. Thank you -The Fred's Team


Great service




Review of Fred's Appliance Service


mary




Review of Fred's Appliance Service


Hello




Review of Fred's Appliance Service

Great


very good




Review of Fred's Appliance Service

this tech. was very knowledgeable of the product


Great service




Review of Fred's Appliance Service


Finished repair




Review of Fred's Appliance Service


Great service




Review of Fred's Appliance Service

Great service!


Great and Courteous Service




Review of Fred's Appliance Service


Amanda refrigerator design flaw addressed professionally by Fred's technician




Review of Fred's Appliance Service

Water was collecting in my Amana freezer/refrigerator caused by ice buildup in a drain tube. Other repair services were tried before I called Fred's with service call fees totaling more than $300. Paulfrom Fred's got on the phone with Whirlpool/Amana people asking intelligent questions while persisting until an Amana senior engineer joined the call with a part recommendation that has fixed the problem. Would have liked to see Fred's Appliance Service pressure Whirlpool/Amana on my behalf to recover previous service call costs which resulted when Amana failed to appropriately advise the Certifed Dealers that I called before Fred's. I did not ask this of Fred's nor have they offered.


Response from Fred's Appliance Service:

Hello Kevin! Thank you so much for your review. After reviewing your job record, I totally agree with you. It was great speaking with you this evening, and I'm glad we were able to solve this problem for you. Anything else needed, please reach out to us. Thanks again -The Fred's Team.


Expensive




Review of Fred's Appliance Service

Very nice people. Why so expensive for labor?


Response from Fred's Appliance Service:

Hello Thomas! Thank you for your note. I've reviewed your job record. We charged in accordance with the national flat rate labor guide for appliance repair. Let us know if you have any other questions. Have a great evening! -The Fred's Team


Kim




Review of Fred's Appliance Service

Ben is a great technician! Very nice!


Great service




Review of Fred's Appliance Service

Was very surprised at the high cost of the part


Response from Fred's Appliance Service:

Hello David! Thank you for your note. I'm glad you receive great service. I reviewed the cost of parts associated with your job and found we charged the correct price. Our parts distributor sets the price on parts, we do not. Very sorry you thought it was too high. Thank you again and have a great afternoon! -The Fred's Team


2 service calls and the problem was never fixed




Review of Fred's Appliance Service

The repair persons really didn't spend much time looking for the problem. The problem still exists and I have had to go elsewhere.


Response from Fred's Appliance Service:

Hello Peggy! Thank you for your note. I've reviewed the job records associated with your repair. We weren't able to duplicate the problem with your machine. I'm very sorry your continuing to have trouble. We will gladly come back out to take a 3rd look. You may email us at service@fredsappliance.com or call 888-453-7337. Thank you! - The Fred's Team


Great service rep




Review of Fred's Appliance Service

Chad is very professional and knows his appliances well


Amazing job!




Review of Fred's Appliance Service

Corina came in for us twice, once to replace the baking element and once to replace the control panel. While she needed some assistance to remove and install the oven, that was due to a previous installation and no fault of hers: the oven was installed by a complete amateur and left no room to maneuver unless there was a second person assisting. She seamlessly replaced the baking element and stayed until almost 10:00 at night to ensure our unit worked; when it still did not she diagnosed the new problem immediately. On her second visit, the part that was ordered did not match the part that needed to be replaced, but she cleverly worked around the issue, and within a few short minutes had completely fixed the problem with our control panel and oven! An outstanding job from a wonderful technician, it was truly an outstanding experience having Corina with us!


Oven fix




Review of Fred's Appliance Service


Great Service !




Review of Fred's Appliance Service

Our technician did a outstanding job determining the problem and fixing it. He was very knowledgeable and the cost was well within our expectations.


Great service,




Review of Fred's Appliance Service


Very pleased, Will use Fred's again.




Review of Fred's Appliance Service

Brian is a credit to Fred's!


Great service




Review of Fred's Appliance Service

Paul, was very pleasing, helpful and gave answers to all of my questions.


Problem Solved




Review of Fred's Appliance Service

Repair man was very knowledgeable and helpful in finding the problem.


Prompt knowledgeable service!




Review of Fred's Appliance Service

New to Freds Appliance for a warranty repair. I received excellent service even though my appointment was for warranty work. The technicians were knowledgeable and very polite. I love the modern notification and tech tracking system! It makes it so much easier for me to manage my time for the appointment. I will use Freds Appliance for my next service call!


"Friendly" Fred's




Review of Fred's Appliance Service

In need of any Major Appliance repair??.....Call Fred's, they will be on their way to fix your problems promptly. Really appreciate Corina's expertise and friendliness!


Thanks




Review of Fred's Appliance Service


Kitchenaide Ice Maker Repair




Review of Fred's Appliance Service

Icemaker replaced yet no change or difference in function. Told repairman we replace our RO system and it quit making ice. First visit was 5 minutes no inspection. 2nd visit he replaced icemaker and left without contacting me (had to leave left #). 2 weeks now w/o ice.


Response from Fred's Appliance Service:

Hello Riley! Thank you for your review. Very sorry for the continued troubles. There's a note on the job record that we called you yesterday to schedule another appt to get back out to your home to address the issue. Thank you!! -The Fred's Team


Great service




Review of Fred's Appliance Service

Like the way you have your appointments set up , makes it very easy & no wasted time ,


great service




Review of Fred's Appliance Service


Very professional




Review of Fred's Appliance Service

Chad was very efficient, professional and friendly. We enjoyed working with him!


Knowledgeable technician and friendly service




Review of Fred's Appliance Service

I am always pleased with the service provided. The technician takes the time to explain what the issue is and how it can be resolved. I appreciate the up front estimates, as well.


Great Service!!! Professional organization from the first email to Tim G. arriving and fixing machine. Thank you!!!




Review of Fred's Appliance Service

Awesome!!! Very happy with service and Tim G. who performed the miracle of fixing the wash machine!!


Super!




Review of Fred's Appliance Service


Great service man




Review of Fred's Appliance Service


Great service




Review of Fred's Appliance Service


Great service! Great service person!




Review of Fred's Appliance Service

Friendly and on time!


Tom




Review of Fred's Appliance Service


Customer review




Review of Fred's Appliance Service

We had the frig unplugged because it was not cooling. At all. The service person said that because it was not plugged in, he could only guess after being there only a few minutes and checking a few things. The estimate for what he thought was the matter (not sure) would be $600-900. No thank you. It would have been nice to have had an adjustment in the rate for 10 minutes of work.


Response from Fred's Appliance Service:

Hello! Thank you for your review. Very sorry, but in order to accurately diagnose, refrigerators do need to be plugged in before arrival. We will come back out to re-diagnose at no expense to you. Expect a call from us tomorrow to schedule. Thank you!! -The Fred's Team


Good Service




Review of Fred's Appliance Service

Once we could get them here, Paul at Fred's did a really great job repairing our refrigerator.


Quality Service




Review of Fred's Appliance Service

This is the second time Fred's has come to our home to work on our oven. The repair was accomplished in no time. I will use them again.


Faulty Refrigerator




Review of Fred's Appliance Service

Problem was pinpointed immediately and the necessary replacement parts were ordered and installed. They did not work through no fault of the servicing. It is the refrigerator, consequently another opinion was needed by Whirlpool.


Ducky




Review of Fred's Appliance Service

It two times the parts were not order for the first appointment second call went. Well


Response from Fred's Appliance Service:

Hello! Thank you for your note. Very sorry we didn't get it right the first time around. Have a good evening! -The Fred's Team


Ben was Awesome




Review of Fred's Appliance Service


Jenn Aire Range Repair




Review of Fred's Appliance Service

expert job


Paul is great Fred's went the extra mile




Review of Fred's Appliance Service

As usual Fred's came through over and over again they are the best I tell every one call Fred's and relax if it can be done they will get it done


Repair dryer




Review of Fred's Appliance Service

Great service. Ben was very professional and very nice.


Terry




Review of Fred's Appliance Service

Service Visit


Freezer door




Review of Fred's Appliance Service


Mary Lee




Review of Fred's Appliance Service

Great service. Professional and respectful tech.


Great Service




Review of Fred's Appliance Service

Paul arrived in a timely manner and took extra special care on instructing us as to the best use of our new appliance and its special features. We needed the hands on instructions. Thank you Paul for your patience.


Great service




Review of Fred's Appliance Service


Good




Review of Fred's Appliance Service


Ernest




Review of Fred's Appliance Service

Great Service


Speedy and great service!




Review of Fred's Appliance Service

Having a two month old and a broken washer is not ideal. I over booked my morning with a washer repair and a Doctors appointment. Good news, was that Ben at Fred's Appliance was prompt, polite, friendly, and very speedy with the repair! In and out in no time, and done to perfection! Didn't have to skip a beat and worry about not making my two month olds Doctors appointment! Thanks Ben and Fred's Appliance!!!


Not fixed




Review of Fred's Appliance Service

They appear to have replaced a part that was already brand new and thus did not fix the dryer.


Response from Fred's Appliance Service:

Hello John! Thank you for your review. Very sorry for the troubles. We will get right back out to get this addressed. Thank you! -The Fred's Team


Great Service




Review of Fred's Appliance Service


Great Service




Review of Fred's Appliance Service


Janice




Review of Fred's Appliance Service

Chad was great!


Corey L.

Corey L.

DRYER MAYTAG MED5840TW0 "Customer complaint dryer not heating well and condensation build up on vent, started timed dry, unit heating, checked airflow to outside, found flap pinched shut from screen cover installed incorrectly, corrected, op test good"

Near Munich Dr, Parma, OH 44130
Corey L.

Corey L.

DISHWASHER KITCHENAID KDTE104DSS0 "Customer complaint dw not draining, confirmed, quoted to replace drain with ts pump, ok, cleared water and replaced drain, op test ng, found control sending 40v, control W10854215 failed, required for control, customer does not want repair at this time, customer calling kitchenaid to see about part coverage; used 1 SHIPPING (shipping and handling), and 1 WPW10348269 (PUMP-DRAIN) from stock"

Near Brookhaven Dr, North Royalton, OH 44133
Corina B.

Corina B.

DISHWASHER MAYTAG MDB6769PAS1 "CC that the unit does not start every time. Found silver migration on the ui cable. One of the screws is missing. Will need a new ui and screw. ; ordrng 1 WPW10348413 (screw 446) and 1 WPW10475774 (panel-cntl 15904), used 1 SENIORDISCOUNT (senior discount), and 1 SHIPPING (shipping and handling) from stock"

Near W 30th St, Cleveland, OH 44113
Joe O.

Joe O.

RANGE KENMORE 3627526191 Installed igniter. Ran test bake. Op test ok

Near Marigold Rd, Mentor, OH 44060
Dan H.

Dan H.

WASHER MAYTAG MVWB766FW1 "Customer complaint that unit is stuck on sanitize cycle, confirmed, installed new user interface, op test good"

Near Gates Mills Blvd, Cleveland, OH 44124
Corina B.

Corina B.

WASHER MAYTAG MVWC565FW1 "Replaced the gearcase, motor, capacitor, belt, shifter and cam. The agitator was seized on the gearcase, had to crack the agitator. Will need a new agitator. ; ordrng 1 W10752187 (screw) and 1 W11161960 (agitator)"

Near Coffinberry Blvd, Fairview Park, OH 44126
Corina B.

Corina B.

WASHER WHIRLPOOL MHW5630HW0 CC that there is water leaking from the center. Replaced the defector. Started a quick wash. Optest ok.

Near Harmony Ln, Willoughby, OH 44094
Corina B.

Corina B.

OTR MICROWAVE WHIRLPOOL WMH31017HZ3 "Cust showed pop, sent pic. CC that there is condensation on the door and cabinets. Advised cust there is a fan that pulls moisture out of the cabinet of the microwave, which will cause the condensation. Called t/l Austin. to have the complaint on file. Optest ok."

Near Cynthia Ct, Richmond Heights, OH 44143
Corey L.

Corey L.

DISHWASHER GE PDT750SSF2SS "Installed part listed, op test good"

Near Hamilton Dr, Broadview Heights, OH 44147
Corina B.

Corina B.

RANGE WHIRLPOOL WFE525S0HV1 "CC that the oven does not heat. Found the terminal block wire is burnt. Replaced the terminal block and wires from t/s. Heated oven to 350*. Optest ok. ; used 1 W11416047 (TERM BLOCK KIT - RANGE), and 1 WPW10245259XXX (XXX DO NOT RESTOCK XXX) from stock"

Near Center Ridge Rd, Westlake, OH 44145
Joe O.

Joe O.

RANGE WHIRLPOOL WFE550S0HZ1 Cc: right front burner not workingBurner has slight charred marking on element. Burner is not receiving power from switch. Needs infinite switch and burner; ordrng 1 W10823729 (elmnt-surf) and 1 WPW10434452 (switch-inf)

Near Mountain Park Dr, Mentor, OH 44060
Joe O.

Joe O.

REFRIGERATOR MAYTAG MFD2561HES Installed damper. Tested. Op test ok

Near Monroe Ct, Mentor, OH 44060
Joe O.

Joe O.

REFRIGERATOR KITCHENAID KSC24C8EYB02 "Recovered refrigerant, installed listed parts. Put unit into 28 inch vac for 15 mins, recharged with 5.3oz of r134a. unit is cooling. advised customer to allow 24 hrs for cooling. op test ok"

Near Wendover Dr, Beachwood, OH 44122
Joe O.

Joe O.

WASHER MAYTAG MHW6630HW0 Installed control. Ran test cycle. Op test ok

Near Laurelhurst Rd, University Heights, OH 44118
Dan H.

Dan H.

REFRIGERATOR JENN-AIR JCD2297KEY "Wrong air damper ordered, ordering correct air damper; ordrng 1 WP67006249 (damper- co)"

Near Euclid Heights Blvd, Cleveland Heights, OH 44118
Joe O.

Joe O.

RANGE JENN-AIR JDS9860AAP Installed control and oven probe. Ran test bake to 400. Op test ok

Near Colby Rd, Shaker Heights, OH 44122
Jeff M.

Jeff M.

REFRIGERATOR WHIRLPOOL WRT316SFDM01 "The unit s not cooling the compressor is running not heat transfer or frost the unit needs a compressor and evap est only ; ordrng 1 W10836706 (evaporator) and 1 WPW10507886 (compressor), used 1 SHIPPING (shipping and handling) from stock"

Near Pymatuning Lake Rd, Andover, OH 44003
Joe O.

Joe O.

REFRIGERATOR WHIRLPOOL WRF954CIHM00 "Cc: burning wire smell, frozen fill tube, ui keeps changing to CelsiusOhmed out heater found heater at 69 ohms. Ran heater test found heater receiving 12.3vdc. Spoke with BJ. He stated to call whirlpool to see if the fill tube being at 69 ohms was an issue. And ask about replacing control and ui for the ui switching back to celsius contantly. Called whirlpool tech line spoke with Austin, he stated the front interface controls the fill tube, he also stated that With the inter door ui continuously switching back to Celsius it may be causing an interference somehow. He stated to start by changing the side ui. Needs side ui. Customer does not want to repair at this time"

Near Chadwick Ct, Mentor, OH 44060
Corina B.

Corina B.

WASHER WHIRLPOOL WTW6300WW0 "Could not remove the basket from the tub. The basket would lift so far then get stuck. Tried using detergent and water to loosen the basket up. Called BJ and said two techs could remove the basket. Cust decided to buy new, due to the rust on the inside of the washer and age."

Near N Winding Oak Dr, Middleburg Heights, OH 44130
Dan H.

Dan H.

REFRIGERATOR WHIRLPOOL WRS315SNHM01 "Installed new door handle, op test good"

Near Professor Rd, Lyndhurst, OH 44124
Dan H.

Dan H.

DISHWASHER KITCHENAID KUDS30IXBL4 "Installed new user interface , op test good"

Near Miramar Blvd, University Heights, OH 44118
David R.

David R.

FREEZER UPRIGHT FRIGIDAIRE FKFH21F7HWA "Cc not cooling and door alarm. Customer said something happened with cooling last summer and never used it since, she had it plugged in since 5/13/20. Temp is reading -6 through -8. Cooling properly. Found door switch broken. Gave estimate to customer, do not order parts ; ordrng 1 297243800 (switch), used 1 SHIPPING (shipping and handling) from stock"

Near W 149th St, Brook Park, OH 44142
Jason N.

Jason N.

WASHER MAYTAG MVWB765FW3 "Cc unit leaking and not spinning outCustomer states it’s under warranty, Maytag told him to call us. Showed pop"

Near Westwood Dr, Novelty, OH 44072
David R.

David R.

RANGE WHIRLPOOL KSEB900ESS0 Replaced part. Tested back on 350*. Good. Op test ok

Near Legends Way, Grafton, OH 44044
Jeff M.

Jeff M.

DISHWASHER KITCHENAID KUDK02CRBS0 "Control board is receiving power the fuse tested good unit needs a control board estimate only and the board is under our one-year warranty; ordrng 1 WPW10084141 (cntrl-elec), used 1 SHIPPING (shipping and handling) from stock"

Near Chapel Rd, Madison, OH 44057
Jeff M.

Jeff M.

DISHWASHER FRIGIDAIRE FDB4315LFC0 "The unit is receiving 120 V AC control board is receiving power. Needs a new control est only ; ordrng 1 154757002 (board), used 1 SHIPPING (shipping and handling) from stock"

Near Lakeshore Blvd, Madison, OH 44057
David R.

David R.

DISHWASHER KITCHENAID KDFE104HPS0 Replaced panel. Good. Op test Ok

Near Pearl Rd, Strongsville, OH 44136
Gabriel P.

Gabriel P.

REFRIGERATOR KITCHENAID KRMF706ESS01 Replaced motor dispenser. Op test ok

Near Wendell St, Avon, OH 44011
Gabriel P.

Gabriel P.

DBL WALL OVEN MAYTAG MGR6775BDS "Replace control,opt test ok"

Near Stream View Dr, Avon, OH 44011
Gabriel P.

Gabriel P.

WASHER MAYTAG MVWB835DW5 "Replaced stator , cust did not receive the control. Re ordering ; ordrng 1 W11400681 (CONTROL )"

Near W 98th St, Cleveland, OH 44102
David R.

David R.

MICROWAVE WHIRLPOOL MMV4205DH1 "Found a crushed terminal on interlocks, could of happen when I was putting in new parts yesterday. Had a couple extra miscellaneous interlocks switches. Corrected. Tested, good. Op test ok"

Near Forest Edge Dr, Brooklyn, OH 44144
Jeff M.

Jeff M.

WASHER GE WLSR2000G2WW "The brackets on the backsplash are broken estimate only; ordrng 1 WH42X10697 (backsplash asm), used 1 SHIPPING (shipping and handling) from stock"

Near Red Bird Rd, Madison, OH 44057
Dan H.

Dan H.

RANGE JENN-AIR JES9800BAB "Customer complaint that element blew out , customer replaced element but it’s still not working, no power to element, power to control but not out to element, unit needs new control, customer does not want repair at this time ; ordrng 1 WP8507P234-60 (cntrl-elec), used 1 SHIPPING (shipping and handling) from stock"

Near Scarborough Rd, Cleveland Heights, OH 44118
Jeff M.

Jeff M.

DRYER GE DLLLR23EG0WW "The brackets on the backsplash are broken estimate only; ordrng 1 WE19M1553 (bkspl asm & graph ge), used 1 SHIPPING (shipping and handling) from stock"

Near Red Bird Rd, Madison, OH 44057
Dan H.

Dan H.

REFRIGERATOR KITCHENAID KFIV29PCMS03 "Installed new control, op test good"

Near Berkshire Rd, Cleveland Heights, OH 44106
Gabriel P.

Gabriel P.

WASHER WHIRLPOOL WFW5620HW0 "Replace console ran diagnostics,opt test ok"

Near Center Rd, Avon, OH 44011
Gabriel P.

Gabriel P.

DRYER MAYTAG MED5630HW1 "Found connector on control not all the way in,correct issue,opt test ok"

Near Dellwood Rd, Avon Lake, OH 44012
Jeff M.

Jeff M.

RANGE GE JBP81SM2SS Installed new part unit tested good

Near Lake Rd E, Geneva, OH 44041
Corina B.

Corina B.

DISHWASHER WHIRLPOOL WDT710PAHB Replaced the heater and pump. Brought one pump back for return. Ran a calibration. Optest ok.

Near Cedarwood Trace, Middleburg Heights, OH 44130
Dan H.

Dan H.

REFRIGERATOR WHIRLPOOL WRF560SEYM05 "Installed parts listed, op test good"

Near Janice Dr, Maple Heights, OH 44137
Dan H.

Dan H.

WASHER MAYTAG MVWC565FW2 "Customer complaint that unit is it draining, ran diagnostics, found f8e1(long/no fill) error code, found drain hose laying on the floor, advised customer that drain hose needs to be a minimum of 39” off of floor, corrected drain hose, unit is operating as designed"

Near Mardale Ave, Bedford Heights, OH 44146
Jason N.

Jason N.

REFRIGERATOR KITCHENAID KRFF507ESS01 "Cc unit freezing in back of ff section, deli drawers unable to closeConfirmed hard frost /ice build on evap and evaporator cover. Checked thermistors in diagnostics, all checked as passed. Evaporator cover is secure with screws. Defrost timing already set at standard 8hr timing. Called wp techline, Leon, based on past same issues and with everything that was checked/replaced, unit is deemed non repairable at this time. He advised customer to call service contract company."

Near Champion Ln, Chagrin Falls, OH 44022
Jason N.

Jason N.

REFRIGERATOR KITCHENAID KFXS25RYMS1 "Cc unit making noise after power outage recently. Customer stated the noise now has gone away in the last day. Ran diagnostics tests on all fans and compressor, no abnormal sound heard at this time."

Near Mystic Ridge Rd, Chagrin Falls, OH 44023
Jason N.

Jason N.

OTR MICROWAVE WHIRLPOOL WMH31017HZ4 "Cc unit making cracking noise when starting cycle.Customer showed pop. Customer had unit uninstalled already. Ran cycle test, no abnormal sounds heard, he does have a vent adapter with flap install on top of unit that makes a sound at beginning of cycle. Customer states that’s not it. Ran cycle test with water 5 times. No abnormal sounds heard. Pulled cabinet off, checked connections, all checked good. Reinstalled unit. Reran cycles x2. Still no abnormal sounds. Unit is operating as designed."

Near Creekside Way, Streetsboro, OH 44241
David R.

David R.

OTR MICROWAVE KITCHENAID KOCE500ESS09 "Cc of shutting off and door. Took unit off, checked all switches and rods, checked slides and rails. Everything is good and testing good. Relayed to customer that the right side switch has string/rod. Make sure to close firmly or door will open if not shut properly. Op test ok"

Near Homestead Creek Dr, Broadview Heights, OH 44147
Jason N.

Jason N.

RANGE WHIRLPOOL WFG320M0BS3 "Cc unit door handle fell off.Replaced oven door using customer supplied pre Id part. Customer also stated oven not baking correctly. Ran bake test to 350, let cycle, read temps. 355-365 average. Within spec. Advised customer to wait at least 10 min. After preheat timer before inserting food to allow for temps to equalize."

Near Salem Trail, Ravenna, OH 44266
Jason N.

Jason N.

DISHWASHER KITCHENAID KDPE234GPS0 "Cc unit not drainingConfirmed standing water in unit, ran cancel drain, drain pump only humming. Pulled drain pump, found glass stuck in impeller, impeller blades wore. Replaced drain pump using customer supplied pre Id parts. Ran wash cycle then cancel drain. Unit draining properly. Op test good."

Near Thornwood, Mantua, OH 44255
Dan H.

Dan H.

WASHER MAYTAG MVWB765FW3 "Customer complaint of f6 error code and unit is not spinning out properly, ran diagnostics found f6e2(communication error user interface cannot communicate with acu ), f2e1(stuck key), f6e3(communication error acu can not communicate with ui ), and f0e3(over loaded) error codes, found unit leaning to the right, installed new user interface and control, leveled unit, op test good"

Near Sumner Rd, Thompson, OH 44086
Jeff M.

Jeff M.

REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Installed new part unit tested good

Near W Walnut St, Jefferson, OH 44047
Joe O.

Joe O.

RANGE MAYTAG MER6600FZ2 Installed hinges. Op test ok

Near Prouty Rd, Painesville, OH 44077
Corey L.

Corey L.

RANGE MAYTAG MGR8800FZ0 "Old sensor at room temp was .938 ohms, new was 1.082 ohms, replaced sensor heated broil to 400, op test good"

Near Summerset Dr, Walton Hills, OH 44146
Jason N.

Jason N.

REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Cc unit interior lights not workingFound upper ff ceiling lights and freezer light out. Replaced freezer light module using customer supplied pre Id parts. Illumination returned to unit. Op test good.

Near Sheldon Rd, Mantua, OH 44255
Jason N.

Jason N.

REFRIGERATOR WHIRLPOOL WRS555SIHZ01 "Cc unit not cooling and fan running all the timeCustomer stated freezer seems ok, ff is too warm. Found no airflow into ff section from damper. Freezer evap froze over. Ran manual defrost cycle in diagnostics, heater turned on. Steamed evap clear. Advised customer to monitor, and to allow up to 24 hrs for both compartments to return to desired temps before restocking."

Near Fox Rd, Hiram, OH 44234
Corey L.

Corey L.

FREEZER WHIRLPOOL WZF34X20DW01 "Installed parts, op test good"

Near Parkland Dr, Shaker Heights, OH 44122
Gabriel P.

Gabriel P.

RANGE WHIRLPOOL WEG745H0FS0 Replaced all parts. Op test ok

Near Ravinia Lane, Avon, OH 44011
Gabriel P.

Gabriel P.

DISHWASHER GE GDT655SSJ2SS Cc that the unit is leaking and the vent keeps popping off. Found a service pointer on dishwasher vent. Will need parts listed. Cust will call if she wants to continue with the repair.

Near Meadow Lark Dr, Lorain, OH 44053
Gabriel P.

Gabriel P.

DISHWASHER KITCHENAID KDTM354DSS4 "Garbage disposal cap was not punch in,correct issue then started draining,opt test ok took pictures of pop"

Near Livingston Ave, Lorain, OH 44055
Gabriel P.

Gabriel P.

RANGE GE JGBP35BEA6BB "Found left and rear burner igniter not sparking swap the green wire to the blue now all spark and lightning ask senior tech if is ok to leave like that he said is ok for this unit is working,opt test ok"

Near Cascade Ct, Avon Lake, OH 44012
David R.

David R.

RANGE WHIRLPOOL WFE525S0JS0 "Cc unit not turning on. Checked and made sure all wires were plugged in, good. Checked up to control getting less than 1vAC. Checked at terminal. L1-L2 240v, L1-N 0v, L2-N 240v. Not getting correct power, showed builder and talked to his electrician. Will need outlet and breaker looked at. Unit is good as of now. Let builder know if we need to come back out after his electrician comes back we can."

Near Timber Trail, Grafton, OH 44044
David R.

David R.

DRYER SAMSUNG DV52J8060EW/A2 "Cc high pitched noise. New problem, showed customer that one of rollers was broke and coming apart. Suggest replacing all 4. Customer is going to look around at new unit before deciding what to do.; ordrng 1 DC97-16782A (SUPPORT), used 1 SHIPPING (shipping and handling) from stock"

Near Tuttle Rd, Olmsted Township, OH 44138
David R.

David R.

RANGE KITCHENAID KDRU783VSS03 Replaced glass. Good. Op test ok

Near Folley Rd, Columbia Station, OH 44028
David R.

David R.

WASHER MAYTAG MVWC565FW2 "Replaced latch. No stored error codes, tested and ran calibration. Also answered questions about when does unit go into lock. Op test ok."

Near Chandlers Ln, Olmsted Falls, OH 44138
David R.

David R.

WASHER MAYTAG MVWX655DW2 "Cc unit not working, also relayed that water got into basement recently. Got here today, customer presses start and was working. Took load out, unplugged for a minute, checked error codes, motor and shifter error codes. Looked underneath, water damage to components and lower wiring harness. Ran through tech sheet for components, control not sending 120 down to components, shifter out of range and motor windings test open. Will need control, motor, shifter, cap, drive pulley.**requesting double labor ; ordrng 1 W10721967 (drive pulley) and 1 W10885487 (motor-drve) and 1 W10913953 (actuator) and 1 W11255099 (LOWER HARNESS) and 1 W11419215 (CONTROL) and 1 W11428524 (CAP)"

Near Porter Rd, North Olmsted, OH 44070
David R.

David R.

MICROWAVE WHIRLPOOL MMV4205DH1 "Replaced parts. Tested before putting back up and when it was put back. Good, op test okay"

Near Forest Edge Dr, Brooklyn, OH 44144
Jeff M.

Jeff M.

WASHER MAYTAG MVWB835DW4 Installed new part unit tested good

Near Dodge Rd, Rome, OH 44085
Dan H.

Dan H.

WASHER AMANA NTW4516FW3 "Customer complaint that water comes out of the bottom, confirmed, found a big hole in the tub(see pic), unit needs new tub; ordrng 1 W10371566 (tub)"

Near E 114th St, Garfield Heights, OH 44125
Dan H.

Dan H.

DRYER MAYTAG MED5630HW0 "Customer complaint of loud squeaking noise, confirmed , noise is coming from rollers, installed new dryer repair kit and seal, op test good"

Near Harvard Rd, Beachwood, OH 44122
Dan H.

Dan H.

REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Installed water filter housing, op test good"

Near Coventry Rd, Shaker Heights, OH 44120
Dan H.

Dan H.

REFRIGERATOR KENMORE 253.6041261 "Customer complaint that fresh food section is not cooling, fresh food section temperature at 60 degrees, freezer section temperature at 3 degrees, evaporator fan is not running, evaporator fan blade is broken causing fan motor to wear out, unit needs new evaporator fan motor and blade ; ordrng 1 242077705 (FAN MOTOR ) and 1 242219302 (fan blade), used 1 SHIPPING (shipping and handling) from stock"

Near Stanfield Dr, Parma, OH 44134
Gabriel P.

Gabriel P.

RANGE WHIRLPOOL WFG540H0AS1 "Hamster chew the wires that goes to regulator,ordering harness ; ordrng 1 W10519952 (harns-wire), used 1 SHIPPING (shipping and handling) from stock"

Near Canterbury Rd, Avon Lake, OH 44012
Dan H.

Dan H.

WASHER WHIRLPOOL WTW8500DC6 "Customer complaint of loud clicking noise, ran test cycle, no unusual noises heard, unit is operating as designed"

Near Plymouth Ave, Garfield Heights, OH 44125
Gabriel P.

Gabriel P.

RANGE JENN-AIR SVD48600B "Replace control panel, pre heat at 350* , pass . opt test ok"

Near Teasel Ct, Avon Lake, OH 44012
David R.

David R.

REFRIGERATOR KITCHENAID KRMF706ESS00 "Replaced parts. Tested, fan is good, no noise. Give 24 hours to return to normal temps. Op test ok"

Near Windsor Dr, North Olmsted, OH 44070
Corina B.

Corina B.

RANGE KITCHENAID KSEB900ESS0 "CC that the food is burnt on the top and raw in the middle. Ran diag f6e1 Over Temp. Checked the temp sensor 1075 ohms. Will need to replace the wire harness. ; ordrng 1 W10580306 (harns-wire), used 1 SHIPPING (shipping and handling) from stock"

Near Solon Rd, Bentleyville, OH 44022
Joe O.

Joe O.

REFRIGERATOR MAYTAG MFI2570FEZ07 "Cc: freezing food in ff section pantry drawers, cracking noiseFound temps in pantry drawers at 32 degrees. Temps on top 2 shelves at 36 degrees. Found temps in ff section set to 42 degrees. Replaced harness, control, and damper. Advised customer to allow 24 hours for temps to adjust. Advised customer not to place items in front of vent. Op test ok"

Near King Edward Ct, Willoughby, OH 44094
Corina B.

Corina B.

REFRIGERATOR WHIRLPOOL WRT111SFDM04 "CC that there is frost in the freezer. Checked gasket, good. Siliconed the frame and liner in the freezer. Optest ok"

Near Johnnycake Ridge Rd, Mentor, OH 44060
Corey L.

Corey L.

DISHWASHER MAYTAG MDB8959SBW0 "Installed panel, op test good"

Near Forest Ave, Parma, OH 44129
Corina B.

Corina B.

FREEZER WHIRLPOOL WZF34X16DW01 "CC that the unit is not cooling. Found there is frost on the back wall. Checked the evap a lot of frost. Ran diag turned the heater on, 3.5 amps. Will need a main control and harness.; ordrng 1 W11244436 (harness) and 1 W11382529 (CONTROL )"

Near E 141st St, Cleveland, OH 44128
Joe O.

Joe O.

DISHWASHER MAYTAG MDB4949SHZ0 "Cc: burning smell, door hot to touchChecked harness, control, and ui. Could not locate any melting or burn spots. Ran diagnostics test cycle. Unit functioning as designed. Op test ok"

Near River Rd, Willoughby Hills, OH 44094
Corey L.

Corey L.

WASHER WHIRLPOOL WTW5000DW2 "Customer complaint washer not working, confirmed, found control failed no led lit, control getting power, unit needs new control; ordrng 1 W11116590 (cntrl-elec)"

Near Huntington Close, North Royalton, OH 44133
Jason N.

Jason N.

OTR MICROWAVE WHIRLPOOL WMH31017AS1 "Cc unit does not turn offPlugged In unit, found cavity light and turntable operating when door is closed without input. 4901 relay contacts welded closed. Unit need control board. Customer not repairing at this time. Estimate only."

Near S Village Ln, Solon, OH 44139
Corey L.

Corey L.

WASHER WHIRLPOOL WTW5000DW1 "Customer complaint washer not working at all, confirmed, found led out on control, power to control is correct, control failed ; ordrng 1 W11116590 (cntrl-elec), used 1 SHIPPING (shipping and handling) from stock"

Near Webster Rd, Strongsville, OH 44136
Corey L.

Corey L.

RANGE WHIRLPOOL WOD51EC0AS01 "Customer complaint fan is louder than before now, confirmed a deeper fan sound than normal, found power supple cord pinched between wall and unit pushing on sheet metal creating sound, adjusted cord, customer agrees back to normal sounding, op test good"

Near Chesterton Ln, North Royalton, OH 44133
Corey L.

Corey L.

REFRIGERATOR GE GTS18XCSARWW "Customer complaint of a humming noise sounds louder in freezer, set unit to max cool to cycle cooling on, fans sound normal, no ic accumulation, advised to try and take a video next time it happens but there is only two moving parts and if it’s louder in the frz it’s most likely the evap fan WR60X23584, verbally quoted customer, office to email customer estimate with receipt ; used 1 SHIPPING (shipping and handling) from stock"

Near Boulder Dr, Berea, OH 44017
Dan H.

Dan H.

REFRIGERATOR KITCHENAID KFIS29BBMS00 "installed evaporator,and filter drier, brought system into a 28” vacuum, watched 15 minutes, no change on gauges, recharged unit with 5.5oz of r134a, good frost pattern, op test good, advised customer to wait 24 hours before restocking refrigerator"

Near Russell Rd, Chagrin Falls, OH 44022
Corey L.

Corey L.

REFRIGERATOR KITCHENAID KBFN502ESS02 "Customer complaint im not working, confirmed, jumped ice maker, nothing, ice not getting power, needs new control, also found fill tube frozen, filter housing failed; ordrng 1 W10121140 (housing water filter) and 1 W10739408 (cntrl-elec)"

Near Century Oaks Dr, Westlake, OH 44145
Dan H.

Dan H.

REFRIGERATOR WHIRLPOOL KRFF507HPS00 "Customer complaint that lights are out, confirmed, freezer section light is bad, installed new led module, op test good ; used 1 W11205083 (MODULE) from stock"

Near Washington Blvd, University Heights, OH 44118
Corey L.

Corey L.

WASHER KENMORE 110.475126 "Customer complaint of f30 error and won’t finish cycle, confirmed, started wash cycle dispenser motor could not find position and kept rotating, replaced part using quote pre-made, op test good"

Near Hilliard Blvd, Westlake, OH 44145
David R.

David R.

COOK TOP JENN-AIR JED8430ADW "Cc of fan not working. Fan is working, knob keeps on getting stuck. Have to lift up and take motor off. **requesting second tech** ; ordrng 1 WP74005965 (knob sleev) and 1 WP74009254 (switch- fa)"

Near N Quarry Rd, Amherst, OH 44001
Gabriel P.

Gabriel P.

WASHER WHIRLPOOL WTW5000DW2 "Replaced drain pump and main control. Ran calibration and auto test , pass Optest ok. Brought core for return."

Near W 84th St, Cleveland, OH 44102
Jason N.

Jason N.

REFRIGERATOR GE MISSING "Installed ice maker assembly and freezer door gasket. Ice maker test no good. Unit leaking from behind unit, no water coming in to ice maker. Rolled unit out, found water line came out of connector bulkhead on rear on it. Clamp corroded and fell off. Reattached and used small hose clamp to secure. Ran op test on ice maker again, unit indexed and filled with water. No leaks on unit. Customer will need refund on ice maker since ice maker was not at fault.; saved tckt"

Near Devon Ct, Chagrin Falls, OH 44023
David R.

David R.

DISHWASHER WHIRLPOOL WDT730PAHZ0 Water is entraining unit. Wash motor not starting. 4-3 error code for wash motor. Replaced off t/s. Ran diagnostics. Op test ok; used 1 W11085683 (PUMP&MOTOR) from stock

Near Barton Rd, North Olmsted, OH 44070
Jeff M.

Jeff M.

DRYER MAYTAG MGDX655DW2 Installed new part unit tested good

Near Arbordale Ln, Painesville, OH 44077
Jeff M.

Jeff M.

DISHWASHER KITCHENAID KUDR01TJBL1 Unit was not draining I remove the pump found a piece of glass put the pump back in place unit tested good

Near Perkins Dr, Mentor, OH 44060
Jeff M.

Jeff M.

REFRIGERATOR WHIRLPOOL WRF540CWHZ02 I found the control board unplugged inside the cabinet I put it back in unit tested good

Near Farmingdale Ln, Mentor, OH 44060
Jeff M.

Jeff M.

RANGE KENMORE 790.9280302 "Customer is having an issue with the machine heating after unplugging it and plugging it back in and testing all the components bake broil elements temp sensor and make sure the unit was getting correct power everything tested good in the machine start working. Most likely a control board issue estimate only; ordrng 1 316560127 (controller), used 1 SHIPPING (shipping and handling) from stock"

Near Cedar Glen Dr, Painesville, OH 44077
Jason N.

Jason N.

REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Cc unit making noiseFound unit ff evap frosted over, evap fan blade hitting ice. Steamed ice/frost from evap cover and evap. Found defrost thermistor is original place per Service pointer W11092686E. Moved thermistor to new location. Set defrost timing to standard 8hr in diagnostics, menu 7. Op test good."

Near Kingston Dr, Aurora, OH 44202
Joe O.

Joe O.

WASHER WHIRLPOOL WTW8000BW0 Cc: getting debris on clothingCustomer states they have ran a clean wash cycle with afresh twice and once with bleach. Customer states it got worse after the clean washer cycle. Found small amount of dirt and grime buildup inside tub and on outside of basket. Advised customer the products are cleaning that’s what’s making it worse. Advised to try a cycle with vinegar. Op test ok

Near E 271st St, Euclid, OH 44132
Joe O.

Joe O.

WASHER KENMORE 110.220821 "Cc: no powerFound control receiving proper power, not sending power to other control. Needs main control. Control shows no longer available."

Near Fairoaks Rd, Cleveland, OH 44121
Jason N.

Jason N.

DRYER WHIRLPOOL WED8500DC4 Installed drum and drive belt. Op test good.

Near 2nd Ave, Kent, OH 44240
Joe O.

Joe O.

DRYER WHIRLPOOL MDG7658BWW Cc: intermittently not heatingRan test cycle. Unit is heating. Found coils not engaging. Needs gas coils. Replaced gas coils. Ran test cycle. Op test ok; used 1 279834 (COIL2245) from stock

Near W 17th Pl, Cleveland, OH 44109
Joe O.

Joe O.

RANGE WHIRLPOOL WFG320M0BB0 "Installed door glass, and name plate. Op test ok"

Near Ridgewood Ave, Warrensville Heights, OH 44122
Jason N.

Jason N.

MICROWAVE WHIRLPOOL WML55011HS2 "Cc. Bottom on unit brokeCustomer stated unit is under warranty, they have receipt, snapped a pic Customer handed me door glass and said it fell off. Found unit door trim and frame broken and missing some parts. Advised I cannot fix this, will require a new door. ; ordrng 1 W11206157 (door/mw13506)"

Near Wilkes Rd, Atwater, OH 44201
Joe O.

Joe O.

WASHER WHIRLPOOL LSR6233BW0 "Installed suspension pads, lid switch, and agitator dogs. Ran test cycle. Op test ok"

Near Warrington Rd, Shaker Heights, OH 44120
Corina B.

Corina B.

DRYER MAYTAG MEDB835DW4 Replaced the cutoff. Checked outside vent. Optest ok.

Near Milverton Rd, Shaker Heights, OH 44120
Corina B.

Corina B.

DRYER MAYTAG MGDB835DW4 "Cust showed pop, sent pic. CC that there is a loud noise when on. Found a sock in the blower wheel. Removed the sock. Optest ok"

Near Lakeview Dr, Bay Village, OH 44140
Jason N.

Jason N.

DRYER WHIRLPOOL WED7500GC0 "Cc unit has long dry timesRan diagnostics, code 2-1 for ui stuck key. Checked exhaust thermistor from control board, checked good according to tech sheet, 14.4k ohms at 65 degrees. Checked airflow at vent outlet, vent clear, good airflow. Ran timed dry test, read temperatures at exhaust of unit. On high, temperatures reaching 185 degrees before shutoff. Then recycle at 155 degrees. Unit is working as designed, could not find an issue at this time. Focus dryness level already set to 30% more."

Near Stoneridge Rd, Chagrin Falls, OH 44023
Joe O.

Joe O.

DRYER WHIRLPOOL WED75HEFW0 "Cc: humming, not tumblingMotor just humming. Found resistance in drum when trying to rotate by hand. Found motor starts with assistance. Needs motor. Customer does not want to repair at this time"

Near Grenway Rd, Shaker Heights, OH 44122
Jeff M.

Jeff M.

REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Dampener control box the motor is getting noisy and needs to be replaced; ordrng 1 WPW10479155 (control)

Near Chapel Rd, Madison, OH 44057
Corey L.

Corey L.

DRYER WHIRLPOOL WET4124HW0 "Customer complaint of a flapping noise, confirmed, found a quarter stuck between front of drum and front panel, removed, op test good"

Near Riverdale Dr, Rocky River, OH 44116
Joe O.

Joe O.

REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Cc: not making iceCycled ice maker. Found ice maker would not cycle. Replaced ice maker, cycled ice maker. Op test ok; used 1 W10873791XXX (XXX DO NOT RESTOCK XXX) from stock"

Near Colony Rd, South Euclid, OH 44118
Jason N.

Jason N.

RANGE HOOD JENN-AIR n/a "Cc unit light bulb outCustomer stated one light bulb fell apart, another one is burned out. Wants all of them replaced. Quoted for 3 bulbs and install. ; ordrng 3 WP49001219 (bulb- halo3058)s, used 1 SHIPPING (shipping and handling) from stock"

Near Jamie Dr, Painesville, OH 44077
Jeff M.

Jeff M.

WASHER MAYTAG MHW5630HW0 Installed new part unit tested good

Near Cedar St, Geneva, OH 44041
Jason N.

Jason N.

RANGE MAYTAG MER5770BAW "Cc unit oven not heatingFound bake element physically open. Unit needs bake element. Customer wants to install himself. ; ordrng 1 WP74010750 (element3986), used 1 SHIPPING (shipping and handling) from stock"

Near Players Club Dr, Painesville, OH 44077
Jason N.

Jason N.

REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Cc unit smell of burning insideFound service W11434385 for odor inside unit. Check for excessive adhesive in freezer near defrost heater. Confirmed glue contacting defrost heater. Scrapped off glue from heater and cleared glue from air passage. Advised customer residual smell may still occur and to use sorbent products until smell is gone. Op test good.

Near E Bel Meadow Ln, Chagrin Falls, OH 44022
Corina B.

Corina B.

REFRIGERATOR WHIRLPOOL WRX735SDHW01 CC that the left door does not shut all the time and the ice comes crushed instead of cube. Found the mullion rail not spring closed unless door is slammed. Found the ice in bin with a lot of frost. Advised cust to empty the ice bin every 7-10 days to have fresh ice and doesn’t clump together. ; ordrng 1 W10311759 (rail-mulln)

Near Wolf Rd, Bay Village, OH 44140
Corey L.

Corey L.

WASHER WHIRLPOOL WET4124HW0 "Customer complaint knob broke, confirmed timer shaft failed, replaced with parts sent, op test good"

Near Riverdale Dr, Rocky River, OH 44116
Jeff M.

Jeff M.

DRYER SAMSUNG DV350AEPXAA "Unit is not heating. I tested the heating circuit from the control the heating circuit is open needs the heater ASSY; ordrng 1 DC97-14486A (HEATING ASSY), used 1 SHIPPING (shipping and handling) from stock"

Near W 9th St, Ashtabula, OH 44004
Jeff M.

Jeff M.

REFRIGERATOR WHIRLPOOL WRT316SFDM01 "The unit was in a 30 inch vacuum there was no leaking by the compressor the unit needs a new evaporator. I added a shot of Freon into the system customer has insulin to keep cold. EST only ; ordrng 1 W10836706 (evaporator), used 1 SHIPPING (shipping and handling) from stock"

Near Lake Rd E, Geneva, OH 44041
Jason N.

Jason N.

DRYER CROSLEY VED6505GW0 "Cc unit will not advance timer and no heat, sometimes will trip breakerChecked power in to unit, missing l1 or l2, 123v from n to l1, 0v from n to l2. Advised customer contact electrician to look at breaker box."

Near S Kipling Pl, Painesville, OH 44077
Dan H.

Dan H.

REFRIGERATOR WHIRLPOOL WSF26C2EXF01 "Customer complaint that unit is not making ice, confirmed, found white wire through door to ice maker open, unit needs new freezer section door ; ordrng 1 LW10371918 (dor-fip ms)"

Near E 219th St, Euclid, OH 44123
Corina B.

Corina B.

REFRIGERATOR WHIRLPOOL WRF757SDHZ00 CC that the freezer and ff lights are not working. Replaced the freezer light. Optest ok

Near Brigadoon Ct, Westlake, OH 44145
Gabriel P.

Gabriel P.

REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Ordering shelf glass broke will not need to come back store will put on then self ; ordrng 1 W11402525 (SHELF )

Near Midway Blvd, Elyria, OH 44035
Jason N.

Jason N.

REFRIGERATOR WHIRLPOOL WRS325FDAM04 "Cc unit not coolingCustomer stated unit stopped making ice weeks ago, but didn’t call because of the quarantine situation. Now unit is not cooling at all. Checked frost on evaporator, no frost on coils. Ran amp draw test on compressor, only pulling .4 amps. Unit has refrigerant leak, needs sealed system repair. Ordering evaporator, compressor. ; ordrng 1 W10309988 (compressor) and 1 WP2188823 (evaporator) and 1 WPW10143759 (dryer)"

Near Forest Dr, Chagrin Falls, OH 44022
Joe O.

Joe O.

WASHER MAYTAG MVWX655DW1 "Cc: clicking, not spinningFound no stored error codes. Ran auto test, found unit not shifting. Found shifter is receiving power. Found gear case is leaking oil. Needs gear case and shifterCustomer does not want to repair at this time"

Near Ohio St, Mentor, OH 44060
Jeff M.

Jeff M.

DRYER WHIRLPOOL WED4815EW I tested the timer all the fuses and heating element along with the wires everything tested good. Most likely caused was poor venting in the home and using a sensor dry. The unit would basically run forever and not dry

Near Dillon Dr, Ashtabula, OH 44004
David R.

David R.

REFRIGERATOR MAYTAG MRT711SMFZ00 "Cc unit 2 weeks old, was cooling at first and than gradually stopped, loud humming. Temp reads 72* in FF/FZ. No frost pattern. Compressor is making loads humming noise, hot to the touch, cannot get tap valve on. Sealed system repair. Both compressor and Evap, with UV drier. ** 4 hour job, customer is calling Maytag to try and exchange units. Did not reschedule as of now; ordrng 1 W10836706 (evaporator) and 2 WPW10143759 (dryer)s and 1 WPW10507886 (compressor)"

Near Prospect Rd, Strongsville, OH 44149
Jason N.

Jason N.

DISHWASHER KENMORE 665.1577999 "Cc unit not filling with waterConfirmed start of cycle dos not fill. Checked voltage at fill valve, 0v. Checked float switch, found float switch stuck in up position, lot of scale buildup. Cleaned up float switch, ensured good contact with micro switch. Reran wash cycle, unit filled with water and continues. Op test good."

Near 5th Ave, Chardon, OH 44024
Jason N.

Jason N.

WASHER WHIRLPOOL MVWB766FW1 Installed main control and console. Ran auto test and calibration. Op test good.

Near Chatham Glen Dr, Novelty, OH 44072
Corina B.

Corina B.

REFRIGERATOR WHIRLPOOL WRF560SEYW04 CC that there is ice in the bottom of the freezer. Steamed out the drain hole and cleared the drain. Optest ok

Near Manor Dr, Mentor-on-the-Lake, OH 44060
Brian M.

Brian M.

WASHER MAYTAG MHW5630HW Cc unit shakes really bad Found shipping bolts still installed I can not get my body into space to get bolts out Customer said he and friend will pull it out and remove themselves

Near E Main St, Orwell, OH 44076
David R.

David R.

REFRIGERATOR WHIRLPOOL WRX735SDHV02 "Cc of questions of dispenser tray, ice bucket tray, aug motor, filter, leveling legs. Answered all questions and showed customer what he needed to know. Op test ok"

Near Bristol Ln, Strongsville, OH 44149
Joe O.

Joe O.

DRYER MAYTAG MGDB855DC4 Installed dryer repair kit. Ran test cycle. Op test okFound venting smashed behind unit. Advised customer to replace and the tub it can restrict air flow.

Near Colburn Rd, Chardon, OH 44024
Corey L.

Corey L.

REFRIGERATOR WHIRLPOOL ET1LFKXKB02 "Customer complaint water keeps accumulating on bottom of fridge same problem a few times now frozen drain, confirmed frozen drain, found back of evap cover deteriorating flaking pieces into drain, unit needs new evap cover and drain pan, cover discontinued, sending to parts for research, scheduling in case; ordrng 1 2254295 (drain pan) and 1 4388739 (EVAP COVER)"

Near Ramage Ave, Maple Heights, OH 44137
Corina B.

Corina B.

RANGE WHIRLPOOL MER8700DS1 CC that the oven takes to long to heat. Found the bake element is cracked. Part is covered under manufacture warranty. Will need a bake element. ; ordrng 1 W10779716 (elmnt-bake)

Near Knollwood Trail, Cleveland, OH 44143
Dan H.

Dan H.

WASHER WHIRLPOOL WTW5000DW2 "Customer complaint that unit is leaking from underneath, started normal wash cycle, unit filled and began washing, ran manual test cycle, file tub up completely and drained out, no leaks found, unit is operating as designed"

Near Lori Dr, Bedford Heights, OH 44146
Jason N.

Jason N.

REFRIGERATOR GE PSH25MSTASV "Cc unit not cooling Confirmed both sections at room temperature. Compressor not running. Checked ac voltage to inverter, good at 122v. Signal voltage to inverter, good at 11.8v dc. Unit needs compressor inverter. Customer not repairing, estimate only."

Near May Ct, Chagrin Falls, OH 44022
Jason N.

Jason N.

DRYER WHIRLPOOL WGD6620HC0 "Installed console kit, thermistors. Ran op test, unit tumbling, good flame. Op test good."

Near E 173rd St, Cleveland, OH 44128
Corey L.

Corey L.

RANGE MAYTAG MGR8800FZ0 "Installed control, op test no good, found when heating broil past 350 broil shut off at 325 and started to cycle as if it were to temp, temps were 320-335, ordering temp sensor; ordrng 1 W10833885 (sensor)"

Near Summerset Dr, Walton Hills, OH 44146
Brian M.

Brian M.

RANGE GE CGS990SET3SS "Cc unit not baking in lower oven Found igniter to be open Replaced using truck stock ( 1st igniter was a wrong part in box) Ran test bake to 350 OP No good igniter broke when placing lower pan back in Needs igniter ; ordrng 1 12400035 (igniter,oven), used 1 12400035 (IGNITER), and 1 12400035 (IGNITER5299) from stock"

Near W Ash Ln, Beachwood, OH 44122
Dan H.

Dan H.

WASHER WHIRLPOOL WFC7500VW0 "Installed new control, op test good"

Near W Schaaf Rd, Cleveland, OH 44109