Service History 35

We serviced a
GE DISHWASHER
Model GDT655SMJ5ES
Near North Ridgeville, OH 44039
David R
Job Details: 07/08/2021
"Cc unit not draining. Nothing stuck. Tested and getting correct power. Will need new drain pump. Ordering. ; ordrng 1 WD19X24829 (Drain pump kit), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
SAMSUNG DRYER
Model DV40J3000EWA2
Near Painesville, OH 44077
Jeff M
Job Details: 07/08/2021
The dryer is making a rattling sound I took the unit apart I found the rollers are bad and needs replaced both of them; ordrng 2 DC97-16782B (Roller)s
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Rocky River, OH 44116
David R
Job Details: 07/08/2021
Unit has no error codes. Went into diagnostics and all components working correctly. Unit is good. Op test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBW00
Near Lakewood, OH 44107
David R
Job Details: 07/08/2021
"Cc unit did frost up in FZ and FZ light wasnt working. After a couple days everything working fine. When coming out today. Everything good. No gaps around gasket but that might be the issue of warm arm is getting in. Gave estimate for gasket. Customer does not want to do at this time. Do not order. ; ordrng 1 W10443315 (Gasket), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Rocky River, OH 44116
David R
Job Details: 07/08/2021
"Replaced left door. Tested water and ice, good. Op test ok"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Lakewood, OH 44107
David R
Job Details: 07/08/2021
Cc not agitating. Found actuator out of place. Replaced from t/s. Tested in diagnostics. Good. Agitating and spinning. Op test ok ; used 1 W10913953 (ACTUATOR) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF540CWHB02
Near Cleveland, OH 44108
Jason N
Job Details: 07/08/2021
"Cc unit frosting in freezer Found some buildup of frost in freezer section. Warm air had been leaking in. Checked door gaskets, all seem to be sealing properly. Cleared frost from freezer. Heated freezer gasket to ensure good seal. Raised unit up in front using leveling legs to help with door closure. Op test good."
We serviced a
WHIRLPOOL OTR MICROWAVE
Model GMH6185XVS2
Near Amherst, OH 44001
Gabriel P
Job Details: 07/08/2021
Waited few minutes for customer to open door also he wants information what could cause issue explain him also he the side to not fix we reset board and start working; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSF26C3EXW01
Near Avon Lake, OH 44012
Marie V
Job Details: 07/08/2021
"Cc that the unit has a small leak and that the right hand side door you have to push the door to get it to close, and that the ice has gotten smaller and smaller. Confirmed ice it is smaller and door is hitting the bottom liner , door has to be leveled . Found water line for ice maker broken. Cut the line off and added a union and water line to get it installed on valve. Leveled unit , Tested op test ok. ; used 1 TJ80-56 (5/16' X 1/4' JOHN GUEST FITT) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS0
Near Chagrin Falls, OH 44022
Joe O
Job Details: 07/08/2021
"Cc: shutting down mid cycle, not powering onFound unit receiving proper power. Found no stored error codes. Unit shut down mid cycle. Found unit still receiving proper power. Needs controlControl shows under 5 year parts only warranty in entitlement. Control out of stock office to reschedule; ordrng 1 W11305303 (cntrl-elec)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Painesville, OH 44077
Jeff M
Job Details: 07/08/2021
The line was plugged in the drain hose
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Roaming Shores, OH 44084
Jeff M
Job Details: 07/08/2021
Installed new part did not work. I just of the harness harness is good I just of the control board its still not sending power. After further inspection I found a huge indentation on the door not fully engaging the switch but engaging enough to not sound the door open alarm and to also shut the lights off but not engaging it enough to allow the dispenser to work needs a door; ordrng 1 W11307224 (Door)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Mayfield, OH 44143
Joe O
Job Details: 07/08/2021
Cc: not cooling in ff sectionFound temps in ff section at 53 degrees. Found ff evap completely frosted over. Found thermistor out of range. Needs ff evap fan assembly. Replaced fan assembly. Steamed out evaporator. Op test ok ; used 1 W11033168 (FRESH FOOD EVAP HARNESS) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Cleveland, OH 44102
David R
Job Details: 07/08/2021
"Cc unit not washing, water coming into unit but no sounds from motor. Ran normal wash, water entered but wash motor did not start, cancelled and drained. Went into diagnostics, 4-3 wash motor error. Can hear motor just humming. Getting power. Will need wash motor. Ordering.***office to reschedule ; ordrng 1 W11087376 (Wash motor), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Conneaut, OH 44030
Jeff M
Job Details: 07/08/2021
"The unit was not heating customer did have the venting cleaned by the maintenance. So the vent is clean I did find the dryer lint trap was holding water due to the high amount of wax from fabric softener built up on it. the heating element thermofuse and cut off where open installed the new part op tested good. ; used 1 279838 (ELEMENT), 1 279816 (Cut off), and 1 Wp3392519 (Fuse) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GD5NVAXSA01
Near Strongsville, OH 44136
Corina B
Job Details: 07/08/2021
"Recovered refrigerant, replaced evaporator and drier, pulled 28vac w/ pump, watched, good, charged 5oz r134a, unit cooling, pressures good, op test ok ; used 1 SHIPPING (shipping and handling) from stock"
We serviced a
JENN-AIR RANGE
Model JDS1750EP1
Near Perry, OH 44081
Joe O
Job Details: 07/08/2021
Installed ui. Tested. Op test ok
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Ashtabula, OH 44004
Jeff M
Job Details: 07/08/2021
Installed the new part op tested good. Drain and control
We serviced a
WHIRLPOOL RANGE
Model GGG388LXS02
Near Sheffield Lake, OH 44054
Marie V
Job Details: 07/08/2021
"Cc that the upper oven takes too long to preheat, tried to preheat unit ignitor glowing but no gas. Put the kill a wat meter, ignitor is pulling 3.4 amps. Gas valve opened up. Unit said that it was at 350* and took temps it was at 190*. Tookohms on oven sensor it was off. Unit will need oven sensor. Control acted up while I was testing oven. Advice cust that it might go any time . Ordering oven sensor.; ordrng 1 WP7430P044-60 (Oven sensor), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
AMANA RANGE
Model ARG7302WW
Near Madison, OH 44057
Jeff M
Job Details: 07/07/2021
Ignitor failed installed the new part op tested good. ; used 1 12400035 (Ignitor) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Cleveland, OH 44143
Jason N
Job Details: 07/07/2021
"Cc unit not cooling in refrigerator section. Found ice buildup on ff evaporator. Ran thermistor tests 1,2 and 39. All passed. Ran test 3, all fans working properly. Unit needs ff evaporator fan harness. Customer not repairing, needs repaired ASAP, is calling someone else. Estimate only. ; ordrng 1 W11087438 (Ff fan harness)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GBS0
Near Chardon, OH 44024
Joe O
Job Details: 07/07/2021
Cc: intermittently not allowing selectionsFound unit is not allowing sleections. Needs uiEntitlement shows 5year parts only warranty on console assembly; ordrng 1 W11165145 (console)
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Parma, OH 44134
Marie V
Job Details: 07/07/2021
Cc that the unit is not agitating .ran diag got error code F0E5 off balance load f7e8 motor stator over temp f0e3 overload. Found impeller striped. Replace impeller from Surplus. Deleted error codes and Ran calibration and auto test. Op test ok; used 1 W10902814 (Impeller) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KSSS42QMX01
Near Novelty, OH 44072
Joe O
Job Details: 07/07/2021
"Cc: not cooling, beeping, fan pulsingFound compressor not running. Found relay on control clicking on and off. Needs control; ordrng 1 W10818296 (cntrl-elec), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KENMORE DISHWASHER
Model 665.12773K310
Near Brecksville, OH 44141
Marie V
Job Details: 07/07/2021
"Cc that the unit is leaking. Confirmed unit is leaking from diverter, unit will need new pump assembly. Cust will call if they want to continue ; ordrng 1 W10902307 (Pump assembly), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG FREEZER
Model WZF79R20DW03
Near North Royalton, OH 44133
Marie V
Job Details: 07/07/2021
Cc that the freezer has frost. Confirmed. Found door liner warped causing it to not seal properly. Unit will need new door. Took pics; ordrng 1 W10747004 (Door) and 1 W11178521 (Emblem)
We serviced a
WHIRLPOOL DRYER
Model WGD6120HC0
Near Columbia Station, OH 44028
Marie V
Job Details: 07/07/2021
"Replace motor , blower wheel and pulley. Put all back together hear a clicking noise but can get where is coming from, sounds from left side of unit. Took panel off and tested . No noise. Put unit back together clicking noise. Advice cust to run unit a few times to see if the noise goes away, it maybes coming from new motor or new pulley.op test ok"
We serviced a
GE REFRIGERATOR
Model CYE23TSDCSS
Near Chesterland, OH 44026
Brian M
Job Details: 07/07/2021
"Cc unit not cooling Found compressor not running Used compressor tester Compressor started and frost showed on ff evap Needs inverter ; ordrng 1 WR87X29409 (compressor inverter), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Moreland Hills, OH 44022
Brian M
Job Details: 07/07/2021
Cc unit not starting Found ui lighting up but not making selections Unit seems to be locked out but does not have a lock button Needs UI and control ; ordrng 1 W11462458 (Control) and 1 W11460962 (Panel) and 1 W11460908 (Console)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM06
Near Cleveland Heights, OH 44106
Jason N
Job Details: 07/07/2021
"Cc unit not cooling. Cust stated he can compressor cycling on and off. Unit unplugged when arrived. Plugged in unit, compressor kicked on. Checked amp draw on compressor, only drawing .5a. No frost pattern starting on evaporator. Unit has refrigerant leak, will need sealed system repair/refrigerant recharge. Parts not showing in stock from Marcone, office to contact customer for next service date. ; ordrng 1 W11407409 (Evaporator) and 1 W11480426 (Compressor) and 1 WPW10143759 (Filter drier)"
We serviced a
FRIGIDAIRE RANGE
Model FGGF3041KFJ
Near Cleveland, OH 44124
Joe O
Job Details: 07/07/2021
"Cc: new knobs do not sit correctly, left front and rear burners not ignitingFound igniter switches not sending power to spark module on left 2 burners. Found wrong knobs ordered. Unit has 2 different knobs. Needs knobs and switch harnessCannot return knobs due to not having original packing for them. ; ordrng 3 316564511 (knob-top valve)s and 1 316580614 (wiring harness), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS02
Near Cleveland, OH 44102
Jason N
Job Details: 07/07/2021
Installed auger shaft. Ice dispense test good.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Cleveland, OH 44105
Jason N
Job Details: 07/07/2021
"Cc unit not washing clothesCustomer showed pop. Ran diagnostics, found codes f7e6 for motor fault and f8e1 for no fill/long fill. Ran auto test, unit did not shift into agitation. Checked under unit. Found shift actuator arm slipped out of splutch yoke. Per service pointer, replaced shifter actuator using truck stock. Reran auto test. Op test good.; used 1 W10913953 (ACTUATOR) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Madison, OH 44057
Jeff M
Job Details: 07/07/2021
Installed the new part op tested good. Icemaker
We serviced a
KITCHENAID REFRIGERATOR
Model KSRS25IKSS03
Near Chagrin Falls, OH 44022
Brian M
Job Details: 07/07/2021
"Cc of unit not cooling properly Found condenser fan not running Was able to hand spin fan and it does move but is super slow Advised customer to keep back off and put fan near compressor until replacement is done to help keep unit cooling properly ; ordrng 1 W10822259 (motor-cond), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHB02
Near Pepper Pike, OH 44124
Joe O
Job Details: 07/07/2021
Cc: freezing food in ff sectionFound temps in ff section at 39 degrees and freezer at 3 degrees. Could not duplicate issue. Op test ok
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Solon, OH 44139
Brian M
Job Details: 07/07/2021
"Cc of no ice deli board dead and led out Found error e5 on icemaker Found wires to deli board split Found freezer led out Also found ice dispenser motor just humming Not sure if its caused by deli board issue but recommend replacing it ; ordrng 1 W11294907 (icemaker) and 1 W10822606 (motor) and 1 W11170612 (harns-wire) and 1 W10695459 (module), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204EPA2
Near Chagrin Falls, OH 44022
Brian M
Job Details: 07/07/2021
"Cc unit not washing or drying Found error for open heater and wash motor Ran diagnostics test no good motor getting power but not running and found at the end heater turned onNeeds sump and control ; ordrng 1 WPW10605058 (pump&motor) and 1 W10875442 (cntrl-elec), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Grafton, OH 44044
David R
Job Details: 07/07/2021
"Cc unit not dispensing ice. Found dispenser motor burned inside. Will need motor, shaft and seal. ** office to reschedule ; ordrng 1 W10822606 (Motor) and 1 W11509548 (Shaft) and 1 WPW10291905 (Seal), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED5100HC1
Near Maple Heights, OH 44137
Jason N
Job Details: 07/07/2021
"Cc unit not powering on Checked power units unit, good at 242v L to L, 123v L to N. Control board status led slow blinking. Checked power out to UI, good at 12.5vdc. Ordering HMI panel and control. Parts not showing in stock at Marcone, office to contact customer for next service date.; ordrng 1 W11419056 (HMI panel) and 1 W11413569 (Main control)"
We serviced a
WHIRLPOOL LAUNDRY CENTER
Model MHW5500FW1
Near Amherst, OH 44001
Marie V
Job Details: 07/07/2021
Cust had another person take a look at the unit. Cust said that she canceled last week. Does not need service on unit
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ02
Near Strongsville, OH 44136
David R
Job Details: 07/07/2021
"Cc had questions about door being suctioned closed. Called techline, documented. Normal, when either side of door is being shut can create a vacuum on seal. Checked out unit, unit components check good. Op test ok"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204EPA4
Near Lyndhurst, OH 44124
Joe O
Job Details: 07/07/2021
"Cc: not drying properly, breaking cupsFound no stored error codes. Found cold water at start of cycle. Advised customer to run hot water at sink prior to starting unit. Advised customer glasses could have broke from cold water wash then adding heat. Unsure of what actually caused glasses to break. Unit is heating. Op test ok"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Maple Heights, OH 44137
Jason N
Job Details: 07/07/2021
"Cc unit not locking lid, not advancing cycles.Ran diagnostics, found code f8e1 no fill/long fill. Cleared code. Ran auto cycle and calibration. All functions normal. Possible household drain or water issue. Could not duplicate an issue with unit."
We serviced a
WHIRLPOOL RANGE
Model KSGG700EBS2
Near Amherst, OH 44001
Marie V
Job Details: 07/07/2021
"Cc that the oven does not heat at all. Ran diag no error codes. Turned on , it worked, cust said that it goes up to 150* and then it stops,. Preheated unit to 350* and it cycled several times. Couldnt duplicate issue. Advice cust to monitor. Rebooted unit. And tested oven. Is good. Op test ok"
We serviced a
MAYTAG DRYER
Model MED6630HC0
Near Chagrin Falls, OH 44023
Brian M
Job Details: 07/07/2021
Cc of noise Found idler locked up Replaced using dryer kit OP Test Ok ; used 1 4392067 (DRYER REPAIR KIT) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE104HPS1
Near Lyndhurst, OH 44124
Joe O
Job Details: 07/07/2021
Installed adjuster. Op test ok
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Painesville, OH 44077
Jeff M
Job Details: 07/07/2021
Installed the new part op tested good. Led light
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Parma, OH 44134
Corina B
Job Details: 07/07/2021
Model and serial number do not match. Advised cust to call the store or whirlpool to get a pop or a concession
We serviced a
AMANA DISHWASHER
Model ADB1400AGS3
Near Mayfield Heights, OH 44124
Jeff M
Job Details: 07/07/2021
The plastic is starting to come off in layers on the user display needs a new user display. It also just needs re-leveled the side of the user displays clipping the cabinet; ordrng 1 W11243318 (Ui)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Amherst, OH 44001
Marie V
Job Details: 07/07/2021
"Cc that when you unplug unit it sparks at the outlet and that it shows an error code of F2E2. Explain cust that if unplug washer and plug back in it will arch because rapid draw on available power occurs , resulting in a brief spark. This is normal. Ran diag got error code of F2E2 UI disconnected, F0E4 spin limited by water temp. Check hot and cold they were good. Found SP on error code. Cust showed me a pic. Check all connections, they were all in. Unit will need UI and water valve.; ordrng 1 W11478526 (Ui) and 1 W11165546 (Valve)"
We serviced a
N/A N/A
Model PYG2300AWW
Near Euclid, OH 44132
Joe O
Job Details: 07/07/2021
Cc: not heatingFound gas coils failed. Replaced gas coils. Ran test cycle. Op test ok ; used 1 279834 (COIL) from stock
We serviced a
MAYTAG WASHER
Model MVWC300VW1
Near Maple Heights, OH 44137
Jason N
Job Details: 07/07/2021
Installed water level switch. Op test good.
We serviced a
JENN-AIR COOKTOP ELE
Model CVE3401B
Near Solon, OH 44139
Brian M
Job Details: 07/07/2021
Installed glass cooktop OP Test Ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHZ00
Near Beachwood, OH 44122
Jason N
Job Details: 07/07/2021
"Cc unit not cooling. Confirmed both compartments at room temperature. Compressor not running. Ran test 38, compressor did not turn on. Compressor is cold, no power from Orion board. Unit will need compressor/Orion board and most likely ff evaporator for refrigerant leak. Parts/labor covered under 2-5 yr. Compressor and evaporator not showing in stock at Marcone, office to contact customer with next service date. ; ordrng 1 W11393142 (Compressor) and 1 W11336586 (Control compressor) and 1 W11291123 (Evaporator)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Avon, OH 44011
Marie V
Job Details: 07/07/2021
"Cc that the unit is not completing cycles and that is not agitating. Ran diag found error code of F6E7 motor fault , F0E5 off balance load detected. Ran auto test, unit is not agitating. Tilted unit found shifter came off place. Replace from T/S. Ran calibration and auto test. Op test ok ; used 1 WPW10006355 (ACTUATOR) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model 665.17829
Near Parma, OH 44129
Gabriel P
Job Details: 07/07/2021
Plug old line and found no leak customer wants to return part
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ02
Near Parma, OH 44134
Corina B
Job Details: 07/07/2021
"CC that the unit is not cooling. Confirmed ff45* Fz 28*. Checked the evaporator no frost pattern. Will need a new compressor, evaporator and drier. ; ordrng 1 WP2188823 (Evaporator) and 1 WPW10143759 (Drier) and 1 W10507884 (Compressor)"
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Brecksville, OH 44141
Corina B
Job Details: 07/07/2021
"CC that the dryer does not turn on. Confirmed. Found the drum and the blower wheel full of water and moisture. No water to the unit and vent is clear with not water. Checked the lint screen, the screen had a build up of fabric softener. Cleaned the screen. Found the belt was broken. Replaced the belt and idler pulley from t/s. Advised cust 6-8 bath towels equals a full load. Opt test ok. ; used 1 4392067 (DRYER REPAIR KIT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ04
Near Valley View, OH 44125
Corina B
Job Details: 07/07/2021
CC that the door does not shut correctly. Confirmed. Found the gasket not touch at the top of the door. Hear a vibrating noise. Adjusted the condenser. Opt test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHB03
Near Garfield Heights, OH 44125
Corina B
Job Details: 07/07/2021
Cc that door was not shutting properly. Confirmed found liner on bottom of door cracked will need new door ordered took picture of damage. Also the bin that came in was damaged took picture of damage will need new one ordered. Office to reschedule.; ordrng 1 LW10912374 (Door) and 1 W11239961 (Bin) and 1 W11223753 (Name plate)
We serviced a
WHIRLPOOL WASHER
Model LXR7133JQ0
Near Rocky River, OH 44116
Gabriel P
Job Details: 07/07/2021
Found defective tub seal is leaking also agitator will not come off and bolt of agitator broke off need does part and a second technician ordering parts listed ; ordrng 1 Wp358237 (Ag) and 1 Wp63235 (Screw) and 1 W10820043 (Basket drive) and 1 285785 (Clutch) and 1 3360629 (Gearcase) and 1 280184 (Support)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Brooklyn, OH 44144
Corina B
Job Details: 07/07/2021
Replaced the damper. Leveled the doors. Opt test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDW
Near Beachwood, OH 44122
Jason N
Job Details: 07/07/2021
"Cc unit ff door not even with freezer door.Customer stated the ff door gap is not even with freezer door all the way across and the door squeaks when opening or closing. Lubricated rollers and adjusted roller height to eliminate squeak. No more adjustment to doors to even up gap, 1/4 difference from side to side. Noticed scratch in floor while working on unit"
We serviced a
GE STACK W/D
Model GUD24GSSJ0WW
Near Wickliffe, OH 44092
Joe O
Job Details: 07/07/2021
"Installed sensor kit, could not remove old pulley. Set screw seized. Did not need new pulley. Ran test cycle. Op test okTook new pulley for return. ; used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Strongsville, OH 44136
David R
Job Details: 07/07/2021
Cc unit has been leaking since day one. Found grease as well coming and dripping lol over bottom components. Will need gearcase and drive components. **requesting double labor ; ordrng 1 W11423758 (Gearcase) and 1 W11026785 (Motor) and 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 W11409708 (Shield) and 1 W11395618 (Cap) and 1 W11481722 (Actuator)
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFSC2324VF1
Near Cleveland, OH 44144
Corina B
Job Details: 07/07/2021
Steamed the evaporator out. Replaced the control. Opt test ok ; used 1 SHIPPING (shipping and handling) from stock
We serviced a
KENMORE WASHER
Model 110.28002012
Near Strongsville, OH 44149
David R
Job Details: 07/07/2021
"Cc unit not putting water in. Put unit on normal, started, unit locked lid, sensing, did about 2-3 mins of sending, then water started coming into unit. Cancelled and drained out. Put unit on express cycle, waited while it sensed, water going into unit, agitating. Put unit on drain/spin. Spin is good. Had customer put some clothes in unit. Normal start, let go through sensing. Water came into you after about 3-4 mins of sensing."
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH05
Near Mayfield Heights, OH 44124
Jeff M
Job Details: 07/07/2021
Install door gasket lightbulb also blown customer can install the lightbulb; ordrng 1 W11518235 (Light)
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Wickliffe, OH 44092
Jeff M
Job Details: 07/07/2021
The belt is slipping now there is a rubber compound buildup on the cam pulley needs a belt and cam; ordrng 1 W10721967 (Cam) and 1 W11239857 (Belt)
We serviced a
MAYTAG WASHER
Model MHWE450WW01
Near Wickliffe, OH 44092
Jeff M
Job Details: 07/07/2021
customer seeing an excess of mold buildup in all the nooks and crannies needs a new dispenser; ordrng 1 WPW10015190 (Dispenser)
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Brooklyn, OH 44144
Corina B
Job Details: 07/07/2021
"Cc complaint that it will not drain or agitate. Ran diagnostics and found error code F8E1 NO FILL, LONG FILL and F7E6 MOTOR FAULT.Confirmed found shifter out of place will need to order new shifter.; ordrng 1 W10913953 (Actuator)"
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JW
Near Painesville, OH 44077
Joe O
Job Details: 07/07/2021
Installed bake igniter harness. Tested. Op test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF540CWHZ03
Near North Ridgeville, OH 44039
David R
Job Details: 07/07/2021
Replaced right door gasket. Put in dryer for 10 mins to get all wrinkles out. Good. Op test ok.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW02
Near Elyria, OH 44035
Marie V
Job Details: 07/07/2021
"Cc that the unit has frost, confirmed. Check gasket is good, found liner warped. Will need new door. ; ordrng 1 W10746789 (Door)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT134TFDW00
Near Lakewood, OH 44107
Gabriel P
Job Details: 07/07/2021
Found freezer at 7 degrees F and fridge was 37 to 39 at the coldest temp setting thermostat not reading temperature correctly ordering ; ordrng 1 W10839843 (Thermal stat) and 1 WP2196003 (Barrier)
We serviced a
MAYTAG DRYER
Model MED5100DW0
Near Montville, OH 44064
Jeff M
Job Details: 07/07/2021
The part that was ordered was the correct part number it was the correct box but it was the incorrect part inside I took multiple pictures showing the flaw that the new control has.
We serviced a
JENN-AIR DBL WALL OVEN
Model JJW9630AAB
Near Solon, OH 44139
Brian M
Job Details: 07/07/2021
Cc unit gave error Ran test bake At 350 for an hourCould not duplicate an issue
We serviced a
GE DISHWASHER
Model GDF520PGJ2CC
Near Conneaut, OH 44030
Jeff M
Job Details: 07/07/2021
Installed the new part op tested good. Control and latch
We serviced a
MAYTAG REFRIGERATOR
Model MBF2258FEZ06
Near Beachwood, OH 44122
Jason N
Job Details: 07/07/2021
Cc unit freezer door opening crookedCustomer states when opening freezer door from the left side the door opens crocked. Advised customer this is normal operation for these models and that manufacturer recommends opening door using center of handle. Unit is operating as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC1
Near Chagrin Falls, OH 44023
Brian M
Job Details: 07/07/2021
Customer sent pop to service email Cc unit will not power on Found unit getting power but no lights on control Can not verify function of UI Will need UI and control Office to reschedule parts on b/o; ordrng 1 W10861501 (console) and 1 W10916666 (cntrl-elec)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Newbury Township, OH 44065
Brian M
Job Details: 07/07/2021
"Recovered refrigerant Installed compressor and evap using lokring Pressure tested with nitro 150 psi no changes Ran 30 inch vac for 20 min Watched no change Recharged with 5.5 oz r134a Pressure sitting at 5 normal frost pattern OP Test Ok Advised to let cool for 48 hours ; ordrng 1 Tjaf1200 (Tube ext), used 1 W10895738 (7.5/6), 1 W10895713 (8.5/8), 2 W10896677 (6/2), 1 W10896689 (5/4), and 1 W10895757 (6/5) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Ashtabula, OH 44004
Jeff M
Job Details: 07/07/2021
I will try to remove the fan in the rear and the fan broke fan is not coming off the balancing of the fan is compromised because its broke needs a new fan; ordrng 1 WP694089 (Fan)
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN402ESS01
Near Beachwood, OH 44122
Jason N
Job Details: 07/07/2021
Installed main control. Ran manual defrost test 12. Defrost heater turned on. Steamed evaporator clear. Op test good.
We serviced a
KITCHENAID REFRIGERATOR
Model KSC24C8EYW02
Near Westlake, OH 44145
Gabriel P
Job Details: 07/07/2021
Found no leaks feed nitrogen no leak also recharged evaporator on fresh food section and there was no leak but evaporator had good frost pattern call bj he said it may have and internal leak but to call whirlpool and did spoke to Robert he doesnt believe is a leak in the cabinet he believes is the termister replace from t/s also did had smaller wiring nut I had to stop at aces store opt test ok; used 1 W10316760 (Thermistor) from stock
We serviced a
GE WALL OVEN
Model PT7800SH2SS
Near Avon Lake, OH 44012
Gabriel P
Job Details: 07/07/2021
"Found temperature sensor error code check sensor is 1096 is good call bj told me to replace it cause it could still be bad but if it dont take care issue will need control cause it may not be reading it correctly,ordering sensor but wants put unit back together and turn power on it started working call bj he ask to charge him just service call but if error comes back then he will need sensor replaced"
We serviced a
MAYTAG DRYER
Model MGDC465HW1
Near North Madison, OH 44057
Jeff M
Job Details: 07/06/2021
Installed new parts did not work. I went through the wiring schematic the timer sends power needs a new timer; ordrng 1 WPW10185992 (Timer)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF560SAFM1
Near Mentor, OH 44060
Jeff M
Job Details: 07/06/2021
The unit isnt washing the sump is Seized in place; ordrng 1 WPW10605057 (Pump) and 1 S
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HBS02
Near Painesville, OH 44077
Jeff M
Job Details: 07/06/2021
I was not able to determine where the noise was coming from my cycle the damper assembly along with multiple other components through test mode noise almost sounds like Freon passing through the system. I did not witness the noise the customer was describing while I was in the home. The dispenser is dripping I remove the water filter cleaned it and I had some food grade grease to a few of the fittings. This did not fix the issue ordering a set of water valves and waterline; ordrng 1 W11482383 (Valve) and 1 W10394073 (Water line)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDAZ03
Near Beachwood, OH 44122
Jason N
Job Details: 07/06/2021
"Cc unit vibration noise and some good freezing in ff sectionCustomer showed pop.Found vibration is coming from rear of unit. Found water line connector vibrating against back metal panel when compressor is running. Checked unit temps, found customer had ff section temps set to 33 degrees. Advised customer to set unit to recommended temperature setting of 38 degree, customer will monitor. Customer also stated water dispense is slow. Checked source pressure to unit, found low pressure from saddle valve in basement. Advised customer to have plumber replace valve."
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Rootstown, OH 44272
Brian M
Job Details: 07/06/2021
Cc unit not washing Found water valve sensor error Replaced valve Ran auto test and calibration
We serviced a
AMANA DRYER
Model NED4655EW1
Near Brooklyn, OH 44144
Corina B
Job Details: 07/06/2021
Replaced the motor and wheel. Started a cycle optest ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Olmsted Township, OH 44138
Marie V
Job Details: 07/06/2021
"Cc that the dispenser is not working. Confirmed. Check power coming in to dispenser when pressing switch,no good. Check switch for continuity,pass check door switches, pass. Called BJ and ask. Had me verify 120v to door switches and dispenser, door switches are getting 120 but dispenser does not. Had me call whirlpool tech line, he told me to tell cust that whirlpool will contact in the next few days. Gave file number to cust."
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS4
Near Kent, OH 44240
Brian M
Job Details: 07/06/2021
Complaint of squeaking at hinge Removed door added a little lubricant OP Test Ok
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near Shaker Heights, OH 44122
Jason N
Job Details: 07/06/2021
"Cc unit sensor dry not working properly.Customer states unit doesnt dry all her clothing on low temperature and even on high certain items come out damp. Ran diagnostics, no codes stored. Ran moisture sensor test, sensor bars passed. Checked airflow at vent outlet, good airflow. Advised customer on how sensor dry operation works and to use timed dry feature if necessary. Unit is working as designed."
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFP00
Near Chardon, OH 44024
Joe O
Job Details: 07/06/2021
"Cc: not cooling properly, frost build up on ff evap coverCustomer stated they have only had the unit plugged in for a couple hours. They stated the unit was frosted up on the ff evap. Found temps in ff section at 55 and freezer at 40. Found control version is 6.0.0, should be 7.0.0 or higher. Needs ff evap cover and control; ordrng 1 W10887790 (cover-evap) and 1 W11332011 (Control)"
We serviced a
KITCHENAID RANGE
Model KGSK901SSS01
Near Lakewood, OH 44107
Marie V
Job Details: 07/06/2021
Replace door lock and put screw in. Op test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED2FHGXKT00
Near Mentor, OH 44060
Jeff M
Job Details: 07/06/2021
The unit is leaking from the filter housing needs a new filter housing; ordrng 1 WP2186443 (Filter housing) and 1 S
We serviced a
KITCHENAID DISHWASHER
Model n/a
Near Shaker Heights, OH 44120
Jason N
Job Details: 07/06/2021
"Cc unit not draining, burning like smell. Found unit has bottom full of water. Ran cancel drain, drain pump not running. Cleared water from unit, pulled drain pump. Found piece of glass stuck in pump impeller. Removed and tested drain pump. Drain pump working. Ran wash test then cancel drain. Unit draining properly. Op test good."
We serviced a
GE REFRIGERATOR
Model PYE22PSHBSS
Near Pepper Pike, OH 44124
Joe O
Job Details: 07/06/2021
"Cc: not cooling ff sectionFound temps in ff section at 57 degrees. Freezer at 3 degrees. Found ff evap fan not running. Frosting on evap cover. Needs ff evap fanCustomer would like added to cancellation list please; ordrng 1 WR60X29099 (refrigerator fresh f), used 1 SHIPPING (shipping and handling) from stock"