Service History 354 | Freds Appliance

We serviced a

KENMORE DRYER

Model 11087873800

Near Seven Hills, OH 44131

Corina B

Job Details: 09/23/2022

"CC that the drum does not turn. Confirmed. Found the belt is broken and the idler pulley is seized. Replaced the dryer repair kit. Opt test ok ; used 1 4392065 (DRYER REPAIR KIT), and 1 SENIORDISCOUNT (senior discount) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Cleveland, OH 44113

Manny

Job Details: 09/23/2022

"Cc unit still not making ice ran step 19 to verify heater operation, and good, ran step 57 good harvest and step 45 for fill noticed fill tube was frozen, ran step 45 3 time and fill tube is clear, customer will monitor the unit for the next 24 hrs and if fill tube gets frozen heater will need to be replaced. And he would like to wait for SPOC authorization.; ordrng 1 W11087201 (heater), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDZ01

Near Wickliffe, OH 44092

Jason N

Job Details: 09/23/2022

"Recovered refrigerant. Installed compressor, evaporator and uv dye drier. Pulled vacuum on system to 29 in/hg, held vacuum. Recharged system with 4.2oz. Of r134a. Good frost pattern starting on evaporator. Low side stable at 1psi. Advised customer to allow 24 hrs for unit to return to desired temperature. Op test good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW08

Near Beachwood, OH 44122

Brian M

Job Details: 09/23/2022

Customer showed pop in email form they are emailing it to the service email Cc unit freezing items on top shelf near diffuser Advised on product placement This is normal operation

We serviced a

AMANA DRYER

Model NED4600YQ1

Near Cleveland, OH 44105

Manny

Job Details: 09/23/2022

"Cc unit not heating, unit was taken apart, customer stated he replaced the heater, thermal fuse, and cut off but still not heating, checked power and good voltage, check components and all passed, centrifugal switch on motor is stuck, unit will need motor replaced. Quoted customer and he said hell buy a new unit. ; ordrng 1 279827 (motor!dryer), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB09

Near Euclid, OH 44123

Jason N

Job Details: 09/23/2022

Cc unit ff light switch broke Found light switch plunger had came apart. Replaced light switch using misc. truck stock part. Ff light op test good. ; used 1 W11123941 (Switch) from stock

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Parma, OH 44134

Corina B

Job Details: 09/23/2022

Replaced the damper. Checked voltage at the ui 0 dc volts on pin1 and 8 connector j2. Will need a new ui and control. Office to reschedule appointment ; ordrng 1 W11578046 (Ui) and 1 W11224256 (Main control)

We serviced a

WHIRLPOOL RANGE

Model WEG750H0HZ0

Near North Ridgeville, OH 44039

Angel

Job Details: 09/23/2022

Cc that unit was not lighting only about 90% of the time. So I tested it and it turned on the first time but the second time it just kept sparking. Checked the igniter and it looked good so went to back and it seemed like the wire was sparking somewhere else instead of the igniter so i insulated the whole wire tested it about 7 times and it turned on every time so I had the customer issue and let them know if it keeps happening they will need the spark module board. Opt test ok.

We serviced a

MAYTAG WASHER

Model MHW5500FW0

Near Avon Lake, OH 44012

Angel

Job Details: 09/23/2022

"Cc that unit works when it wants too or when they unplug it and plug it back in it starts working fine. Verified and today the washer was working fine ran a test cycle and passed perfectly and I only found a latch error code but its probably from them trying to start unit and unplugging causing the issue because its working fine. Customer showed me a video of what unit was doing and the display was going crazy all the light blinking and the time changing all crazy. Made sure everything was plugged in and it was there were no loose connections. Explained to customer that from the issue and video i saw she will need the acu and ui replaced. Gave customer estimate and she said they will rather spend the money on a new unit. ; ordrng 1 W11201285 (Main control) and 1 W10911044 (Ui), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near East Cleveland, OH 44112

Joe O

Job Details: 09/23/2022

Installed control ran auto test and calibration. Op test ok

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Cleveland, OH 44106

Joe O

Job Details: 09/23/2022

Installed element. Tested. Op test ok

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Cleveland Heights, OH 44118

Joe O

Job Details: 09/23/2022

"Cc: grindingCustomer stated there was a loud bang during a load, and the next load there was a grinding noise during the start of the cycle. Found error codes f7e4(basket re engagement failure). Ran auto test. Found rotor starting to strip from the slide assembly not completely engaging during spin. Found unit not shifting properly. Needs clutch, slider and rotorRotor covered under 10 year part only warranty.Customer does not want to repair at this time ; ordrng 1 W10754448 (clutch) and 1 W10734521 (slider) and 1 W10915701 (rotor), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

AMANA REFRIGERATOR

Model ART318FFDB07

Near Cleveland, OH 44127

Joe O

Job Details: 09/23/2022

Cc: not coolingFound temps in both compartments at 68 degrees. Compressor is running. Found unit pulling.4 amps. Needs compressor and evaporatorCompressor out of stock. Office to reschedule; ordrng 1 W11480426 (Compressor) and 1 W11407409 (Evaporator)

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Bay Village, OH 44140

Angel

Job Details: 09/23/2022

"Cc that another company came out and replaced gear case and some other stuff he wasnt sure but now the unit is not spinning. Verified diagnostics and unit would agitate but not spin looked underneath unit and noticed that the slider was not on correctly or the bracket that the wire for the stator go through they were just hanging. So I replaced slider and clutch because the slider was damaged tested unit by doing a calibration and auto test and passed. Also did a manual spin in diagnostics and passed perfectly. Explained to customer and also showed him that its working now and explained to him that if issue starts again they will need the gear case replaced again because Im not sure what the other company did or how they installed it. Opt test ok.; used 1 W10754448 (CABRIO CLUTCH), and 1 W10734521 (SLIDER) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Lakewood, OH 44107

Angel

Job Details: 09/23/2022

Cc that unit is making a rattling sound when you open the door. Confirmed the rattling is the damper assembly when it opens up and closes will need damper assembly replaced. Ordering part.; ordrng 1 WPW10479155 (Damper)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ09

Near Lakewood, OH 44107

Angel

Job Details: 09/23/2022

Replaced module. Opt test ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model GS6SHAXLL03

Near Chardon, OH 44024

Dan

Job Details: 09/23/2022

"Customer complaint that unit was not cooling but then started cooling again , fresh food section temperature at 38 degrees, freezer section temperature at 6 degrees, compressor and condenser fan are running, evaporator fan is running, good frost pattern on evaporator, thermostat is cutting in and out, unit needs new thermostat ; ordrng 1 WP2198202 (Tstat)"

We serviced a

MAYTAG WASHER

Model MVWB766FW1

Near Painesville, OH 44077

Dan

Job Details: 09/23/2022

"Customer complaint that cold water does not enter unit, found hot and cold water lines reversed, customer will correct, unit is operating as designed"

We serviced a

WHIRLPOOL OTR MICROWAVE

Model WML55011HS07

Near Eastlake, OH 44095

Dan

Job Details: 09/23/2022

"Customer complaint that unit is not working, confirmed, found 120vac to control , unit needs new control, parts recieved were not needed or installed ; ordrng 1 W11443147 (Cntrl)"

We serviced a

GE DISHWASHER

Model GDT630PYM5FS

Near Eastlake, OH 44095

Dan

Job Details: 09/23/2022

"Customer complaint that buttons are broken, confirmed, unit needs new console assembly ; ordrng 1 WD34X27119 (Console) and 1 WD12X20184 (Console 2)"

We serviced a

WHIRLPOOL WASHER

Model WFW75HEFW0

Near Cleveland Heights, OH 44118

Manny

Job Details: 09/23/2022

"Replaced bellow, ran test cycle, opt test ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Cleveland, OH 44105

Joe O

Job Details: 09/23/2022

"Cc: not cooling ff sectionManufacturing code at end of model number did match our system, correct Cade shows no information in entitlement, and customer does not have the purchase agreement from rent a center. Advised customer to contact rent a center to get pop."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Cleveland, OH 44121

Jason N

Job Details: 09/23/2022

Installed main control. All lights and functions working properly. Op test good.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model LFSS2312TE0

Near Painesville, OH 44077

Dan

Job Details: 09/23/2022

"Installed new fill tube, op test good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Warrensville Heights, OH 44128

Brian M

Job Details: 09/23/2022

Cc no cool fridge section Found ice built up around fan due to freezer not closing Cleared ice Customer has items in ice bin area because icemaker is not hooked up Spoke to customer agreed to just remove icemaker to help prevent items from causing issue

We serviced a

MAYTAG DRYER

Model MGDC215EW1

Near Cleveland, OH 44111

Corina B

Job Details: 09/23/2022

"CC that there is a noise. Confirmed. Found the support roller worn. Replaced the idler, support rollers and belt. Started the dryer no noise. Opt test ok."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHV03

Near Brooklyn, OH 44144

Angel

Job Details: 09/23/2022

Cc that unit made ice for 4 days than just stopped. Replaced main control board and ui made sure ice maker cycled and also did the fill test and passed. Opt test ok.

We serviced a

GE DISHWASHER

Model CDT845P2N3S1

Near Chagrin Falls, OH 44022

Joe O

Job Details: 09/23/2022

Customer misplaced part. Customer to contact when part is found to reschedule. ; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model MFI2269VEM1

Near Lyndhurst, OH 44124

Jason N

Job Details: 09/23/2022

Installed fan harness and cleared frost from evaporator. Advised customer to allow up to 12 hrs for both sections to return to desired temperatures. Op test good.

We serviced a

KENMORE REFRIGERATOR

Model 10657079602

Near Painesville, OH 44077

Dan

Job Details: 09/23/2022

"Installed new pin and ice door, op test good"

We serviced a

KITCHENAID REFRIGERATOR

Model KBFO42FSX00

Near Shaker Heights, OH 44120

Brian M

Job Details: 09/23/2022

"Cc of frost build up on upper portion of freezer bins Can not determine issue Gasket seems to be sealing Advised to shut down fridge and allow freezer to self defrost for about a day then then turn it back on and watch Possibly issue with door insulationDoor has SPECIAL CABINET MATCHING FRONT Extra labor needed to swap panel on door ; ordrng 1 LW10258747 (dor-fip ss), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

MAYTAG DRYER

Model MGDB200VQ0

Near Independence, OH 44131

Manny

Job Details: 09/23/2022

"Replaced thermal fuse and drum seal, ran normal cycle, good heat and no noise, opt test ok"

We serviced a

MAYTAG DRYER

Model MED6000XW2

Near Fairview Park, OH 44126

Angel

Job Details: 09/23/2022

Cc that unit is not heating. Verified power to unit and it was good took apart unit and found that the thermal cutoff was open replaced it with kit from truck stock tested unit. Opt test ok.; ordrng 1 280148 (Thermal cut-off)

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Cleveland, OH 44109

Manny

Job Details: 09/23/2022

"Cc unit leaves clothing wet at the end of the cycle, ran diagnostics and no codes found, ran test cycle unit working as designed but during draining notice the lint catch at the and of the hose is full of lint and sink draining slow causing the unit to siphon the water back in. Unit is working as designed, op test ok"

We serviced a

KENMORE REFRIGERATOR

Model 596.72003016

Near Chardon, OH 44024

Joe O

Job Details: 09/23/2022

Installed damper and control. Unit is cooling. Advised customer to allow 24 hours for temps to adjust. Op test ok

We serviced a

GE WASHER

Model GFW550SSN0WW

Near Perry, OH 44081

Dan

Job Details: 09/23/2022

"Installed new valve, op test good"

We serviced a

KITCHENAID BUILT IN OVEN

Model KEMS378SBL05

Near Newbury Township, OH 44065

Brian M

Job Details: 09/23/2022

Cc unit not heating on microwave Found miscommunication error Recommendation. Is to replace the wide interface/ manager and ui Wide interface board is discontinued ; ordrng 1 W10120228 (cntrl- NLA) and 1 WPW10350780 (cntrl-elec) and 1 WPW10460454 (cntrl-elec) and 1 SHIPPING (shipping and handling)

We serviced a

WHIRLPOOL WASHER

Model WTW5015LW

Near Burton, OH 44021

Brian M

Job Details: 09/23/2022

Cc unit starting after a few loads and flashing a code Found error f5 e4 lid not opened in between cyclesAdvised customer on usage Advised to watch If customer calls back please pre Id lid lock and control ; ordrng 1 W11414731 (Lid lock) and 1 W11428994 (Control)

We serviced a

WHIRLPOOL RANGE

Model WFG775H0HZ

Near North Royalton, OH 44133

Gabriel P

Job Details: 09/23/2022

"Pre heat unit in covect and bake unit working as design,opt test ok"

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LV1

Near Broadview Heights, OH 44147

Gabriel P

Job Details: 09/23/2022

Unit working as design

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ01

Near North Royalton, OH 44133

Gabriel P

Job Details: 09/23/2022

"Replace door,opt test ok"

We serviced a

KITCHENAID RANGE

Model KFDC506JSS01

Near Columbia Station, OH 44028

Gabriel P

Job Details: 09/23/2022

Replace user interface technician it did not fix issue the complaint was that light inside oven stay on and oven will not start found that latch was open and whirlpool tech line also advise me to order control for light maybe a relay is bad; ordrng 1 W11385634 (Control) and 1 W11029221 (Latch)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Elyria, OH 44035

Gabriel P

Job Details: 09/23/2022

"Replace control,opt test ok"

We serviced a

KITCHENAID REFRIGERATOR

Model KFXS25RYMS0

Near Rocky River, OH 44116

Angel

Job Details: 09/23/2022

Cc that unit was making a loud noise when dispensing ice. Customer went to show me what the sound was and it was working perfectly. Unit is working fine and making ice. Opt test ok.

We serviced a

GE DRYER

Model GTD42EASJ2WW

Near Mayfield Heights, OH 44143

Jason N

Job Details: 09/23/2022

Installed timer and knob. Op test good.

We serviced a

KENMORE WALL OVEN

Model 9113138818

Near Cleveland, OH 44104

Corina B

Job Details: 09/23/2022

CC that the unit is not turning on. Confirmed. The bake and broil are not responding when pushing. Will need a new control. Part is nla. ; ordrng 1 WB19X255 (Control)

We serviced a

GE WASHER

Model GFW550SSN0WW

Near Perry, OH 44081

Joe O

Job Details: 09/23/2022

"Cc: water damageCustomer stated they ran 5 loads on unit and noticed water leaking on the floor. Stated they started noticing water leaking around the 3rd or 4th load. Customer checked behind unit and found the drain hose popped out of stand pipe. Found 2 area rugs that was in the basement got wet from water. Water under flooring, and ran into carpet in the bedroom. Customer cleaned up the water. The ceiling in the basement still has water dripping from rafters. No actual warped wood or mold would be seen this soon."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM04

Near Lorain, OH 44053

Angel

Job Details: 09/23/2022

Cc that unit in the ff section was not cooling and freezer top stuff were thawing out. Verified and could not here the fan running took off evaporator cover and found that the fan connector was not on all the way connected fan properly explained to customer what happened. Opt test ok.

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29PBMS03

Near Ravenna, OH 44266

Brian M

Job Details: 09/23/2022

Cc of ice build up on rear of icemaker Found bulletin ,Recommend seal replacement and ui/control update ; ordrng 1 W10612142 (adapter) and 1 W10878992 (cntrl-elec) and 1 SHIPPING (shipping and handling)

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW01

Near Willoughby, OH 44094

Corina B

Job Details: 09/23/2022

Replaced the control and thermistor. Opt test ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ04

Near Wellington, OH 44090

Gabriel P

Job Details: 09/23/2022

Found drip pan clog un clog it with the steamer but seal is ripped ordering ; ordrng 2 W10830162 (Gasket)s

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Willoughby, OH 44094

Joe O

Job Details: 09/23/2022

"Cc: not making iceFound ice maker error code e5(ice maker mold thermistor is bad). Cycled ice maker, ice maker cycling, water valve humming no water entering. Ran fill tube heater test. Re tested fill. Found unit had a frozen fill tube. Built estimate for ice maker. Advised customer when unit had no water pressure it may have caused the drops in the line to freeze. ; ordrng 1 W11579560 (Ice maker), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Grafton, OH 44044

Gabriel P

Job Details: 09/23/2022

Icemaker not asking for water ordering ; ordrng 1 W11517113 (Icemaker)

We serviced a

GE DRYER

Model GTD42EASJ2WW

Near Painesville, OH 44077

Jason N

Job Details: 09/23/2022

Installed top bearing. Ran dryer op test. Op test good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED2FHAXST03

Near Mentor, OH 44060

Jason N

Job Details: 09/23/2022

Installed ADC board. All functions passed. Op test good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW08

Near Ashtabula, OH 44004

Dan

Job Details: 09/23/2022

"Customer complaint of water dripping from dispenser, found ice chute door not sealing properly , unit needs new ice door assembly ; ordrng 1 W11423784 (Ice door)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE104ESS0

Near Rock Creek, OH 44084

Dan

Job Details: 09/23/2022

"Customer complaint that unit is not cleaning dishes, ran test cycle, found f7e1(no heat) error code, unit filled wash motor started, incoming water temperature at 87 degrees , unit completed test cycle, heater is working, unit needs new control, customer does not want repair at this time; ordrng 1 W10854225 (Cntrl), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM03

Near Rock Creek, OH 44084

Dan

Job Details: 09/23/2022

"Cleared evaporator drain tube, op test good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM00

Near Euclid, OH 44117

Corina B

Job Details: 09/23/2022

Replaced the freezer light and icemaker. Opt test ok ; used 1 W10882923 (ICE MAKER ASSY) from stock

We serviced a

KITCHENAID DISHWASHER

Model KDTE304GPS

Near Shaker Heights, OH 44120

Corina B

Job Details: 09/23/2022

"Replaced the drain pump and pump/motor. Ran a calibration. Took picture of old pump and motor where it was leaking. Did not see any leaking. Advised cust to monitor the unit. Opt test ok ; used 1 W10876537 (PUMP-DRAIN), and 1 SHIPPING (shipping and handling) from stock"

We serviced a

MAYTAG OTR MICROWAVE

Model MMV4207JW

Near Lorain, OH 44053

Angel

Job Details: 09/23/2022

Replaced door because customer removed the 10 year manufacturer label and left the mark on door. Opt test ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ02

Near Streetsboro, OH 44241

Brian M

Job Details: 09/23/2022

Cc unit not running Found unit not running but lights are on No fan no compressor Unplugged unit for 3 min and plugged back in Full function returned Advised to watch If recall happens please pre id boards; ordrng 1 W10843055 (cntrl-elec) and 1 W10830278 (cntrl-elec) and 1 W11387386 (Ui)

We serviced a

GE REFRIGERATOR

Model GSS25GGHGCWW

Near Euclid, OH 44117

Joe O

Job Details: 09/23/2022

"Cc: freezer light not functioning, temp concernsFound temps in ff at 39 degrees, freezer at 4 degrees. Found lights are functioning. Customer thought there was a light near the ice maker. Advised there is only 1 light in the freezer. Unit functioning as designed. Op test ok"

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29BBMS03

Near Mentor, OH 44060

Jason N

Job Details: 09/23/2022

Installed ff evaporator fan motor. No abnormal noise heard. Op test good.

We serviced a

KITCHENAID COOKTOP GAS

Model KGCD807XSS01

Near Strongsville, OH 44136

Gabriel P

Job Details: 09/23/2022

Customer supposedly inspected part and say it was good and box was open so I took unit apart and when I when to replace part it was damage put everything back up and re ordering and scheduling ; schdld next appmnt for 9/30 FRI !

We serviced a

WHIRLPOOL FREEZER UPRIGHT

Model WZF34X16DW06

Near Bedford, OH 44146

Corina B

Job Details: 09/23/2022

Replaced the control. Checked the evaporator good frost pattern. Opt test ok

We serviced a

WHIRLPOOL DRYER

Model WED8200YW0

Near Seven Hills, OH 44131

Corina B

Job Details: 09/23/2022

"CC that the door does not shut and there is a loud noise. Confirmed. Found the idler pulley worn and the door catch is broken. Replaced the dryer repair kit and catch from t/s. Opt test ok ; used 1 4392067 (DRYER REPAIR KIT), and 1 WPW10111905 (DOOR CATCH) from stock"

We serviced a

JENN-AIR DISHWASHER

Model JDTSS247HS0

Near Aurora, OH 44202

Brian M

Job Details: 09/23/2022

Cc unit not washing and door is hard to shut and spray arm broken Unit needs leveled also sump not creating enough pressure to spray water Needs sump ; ordrng 1 W10899563 (pump&motor) and 1 SHIPPING (shipping and handling) and 1 WPW10327455 (spray arm upper) and 1 WP3400918 (upper spray arm ret)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Euclid, OH 44143

Joe O

Job Details: 09/23/2022

"Cc: not drainingFound installers put 2 1 way valve 90s on unit instead of connecting correct hose. Customer has garbage disposal, advised customer they could connect directly to garbage disposal, but would need plumber to replace smaller drain port. Customer is going to contact plumber to get drain ran to garbage disposal. Removed 1 way valve out of 90 so unit will drain. Tested. Op test ok"

We serviced a

GE DRYER

Model GDT42EASJ0WW

Near Berea, OH 44017

Manny

Job Details: 09/23/2022

"Cc that unit was making the same noise but louder, stated husband shook the unit and the noise stopped since, ran test and no noise removed top cover to verify nothing was loose, and found a black screw (not from the unit) wedge between drum and glide bracket, removed screw and put unit back together ran normal cycle opt test ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Roaming Shores, OH 44084

Dan

Job Details: 09/23/2022

"Customer complaint of water build up in fresh food section , confirmed, found greater than 1/4 gap in case at bottom, called whirlpool techline spoke to Liam, unit cannot be repaired."

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI6FARXXB00

Near Solon, OH 44139

Brian M

Job Details: 09/23/2022

Cc of water build up again Found drain pan frozen over Spoke to whirlpool they advised trying to push a 1/4 line through that will not go all the way They advised its a collapsed drain and no repair is available for that condition.

We serviced a

MAYTAG WASHER

Model MVWC360AW0

Near Broadview Heights, OH 44147

Gabriel P

Job Details: 09/23/2022

Customer complaint of smell and that there is a filter to clean advise her that the only one that has a filter is front load advise her use clea washer cycle with affresh tablet

We serviced a

WHIRLPOOL WASH/DRY COMBO

Model LTE5243DT3

Near Cleveland, OH 44114

Manny

Job Details: 09/23/2022

"Cc unit not spinning, and that smelled like electrical burn, ran normal cycle and good, switch to spin and unit draining and spinning properly, cant duplicate issue opt test ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW01

Near Solon, OH 44139

Brian M

Job Details: 09/22/2022

Cc unit frosted up in freezer Fridge is located in a garage that is not temp controlled Found fridge gasket not sealing Cleaned visible frost Advised to check gaskets

We serviced a

GE REFRIGERATOR

Model CWE23SSHQSS

Near Chagrin Falls, OH 44022

Brian M

Job Details: 09/22/2022

Installed line and valve OP Test Ok ; used 1 SHIPPING (shipping and handling) from stock

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Cleveland Heights, OH 44106

Corina B

Job Details: 09/22/2022

"CC that the unit will start and the end. Ran diag F7e1 Tachometer missing or Wrong Signal, ran a calibration. Started a cycle would not start. Replaced the capacitor still not working. Replaced the shifter. Started a drain cycle and a quick wash. Opt test ok. ; used 1 W11395618 (CAPACITOR), and 1 W10913953 (ACTUATOR) from stock"

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFH01

Near Parma, OH 44129

David R

Job Details: 09/22/2022

"Cc unit not cooling correctly. Had other problems with lights not working correctly and temp freezing items but now unit not cooling. Took temps, 50-60* Both sections, big ball of ice on evap line. Sealed system repair. Air possible getting into system and causing comp to pass air into system, comp is the only part covered, gave estimate for repair, customer paid SVC only, do not order parts. **4 count for comp, evap, components. Sealed system repair. ; ordrng 1 W11353815 (Control) and 1 W11551368 (Harness) and 1 W10836706 (Evap) and 1 W11209866 (Comp), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Cleveland, OH 44130

David R

Job Details: 09/22/2022

Cc unit is tearing holes in clothes. Ran a clothes along drum and ring. Not snagging. Ordering agitator. ; ordrng 1 W11614636 (Agitator) and 1 W11510461 (Impeller)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Strongsville, OH 44136

David R

Job Details: 09/22/2022

Replaced slides. Had customer test out. Good. Op Test Ok.

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN502ESS00

Near Willoughby Hills, OH 44092

Jason N

Job Details: 09/22/2022

Cc unit lights not workingConfirmed several LEDs in unit not working. Replaced all LED modules using customer supplied pre Id parts, Illumination restored to unit. Op

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW05

Near Chagrin Falls, OH 44023

Brian M

Job Details: 09/22/2022

C no cool Found bottom 2 coils of evap completely frosted up Needs sealed system repair Spoke to BJ about warranty Service bench and service matters shows a 1 year but customers user guide shows a 5 year Took pics of user guide ; ordrng 1 W10507884 (compressor) and 1 WP2188822 (evaporator) and 1 WPW10143759 (dryer)

We serviced a

JENN-AIR RANGE

Model JGS9900CDS02

Near Chardon, OH 44024

Brian M

Job Details: 09/22/2022

"Cc unit starts bake as soon as you plug it in Inspected unit no physical issue found Plugged unit in. Unit did not start bake right away.. manually turned bake on and off several times before allowing it to pre heat to 350 Reach temps and allowed unit to cycle a few times Could not duplicate issue Advised it could be a control issue ; ordrng 1 WP8507P236-60 (cntrl-elec), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL OTR MICROWAVE

Model WMH31017HZ7

Near Westlake, OH 44145

Gabriel P

Job Details: 09/22/2022

"Replace control,and motor opt test ok opt test ok"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model LFHG2251TF6

Near Cleveland, OH 44121

Joe O

Job Details: 09/22/2022

"Cc: not cooling properlyCustomer stated unit was not cooling had another company out, they stated unit had a sealed system leak. Found temps in ff section at 39 degrees, freezer at 5 degrees. Customer has no products in unit. Unit has a good frost pattern. Fans are running. Compressor is not hot. Unit has good temps. Not frosted over. Advised customer could have had a glitch in the control and unplugging and letting it sit could have reset the control. Could not duplicate issue. Op test ok"

We serviced a

ROPER RANGE

Model 562510AZX0

Near Mayfield Heights, OH 44124

Joe O

Job Details: 09/22/2022

"Cc: not ignitingCould not source any Info on unit. No tech sheets, no parts. Found no gas getting to gas valve. Gas is turned on to unit. Unit has multiple gas valve components, and no parts can be found. Unable to fixCustomer did not have credit card Available. Office to contact for svc; saved tckt"

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Bedford, OH 44146

Gabriel P

Job Details: 09/22/2022

"Steam all ice and Replace control and harness,opt test ok"

We serviced a

GE REFRIGERATOR

Model PTC22MBMARWW

Near Mayfield Heights, OH 44124

Joe O

Job Details: 09/22/2022

"Cc: not making iceFound ice maker turned off. Turned ice maker on, cycled. Ice maker cycling, and filling but leaking from side of ice maker. Needs ice makerParts break down did not show an ice maker. Reached out to bj, he reached out to vendor. Vendor found ice maker kit for unit. Customer does not want to repair at this time; ordrng 1 WR30X10093 (icemaker asm), used 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Mayfield Heights, OH 44124

Joe O

Job Details: 09/22/2022

"Cc: not spinning out, wrinkled clothes, vibratingCustomer stated clothes are still wet at end of cycle, and wrinkled. Found no stored error codes. Ran auto test. Unit filling(water temps are correct), unit is washing, has strong drain pressure. Ran manual spin. Unit well balanced, and is entering high speed spin. Advised customer to try different water temps for wrinkled clothes. Advised customer on the design and why the unit has a small vibration. Unit functioning as designed. Op test ok"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Strongsville, OH 44149

David R

Job Details: 09/22/2022

Replaced heater. Tested. Unit good. Op Test Ok.

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Cleveland, OH 44113

Angel

Job Details: 09/22/2022

Replaced control board. Opt test ok.

We serviced a

GE REFRIGERATOR

Model GNE25JMKCFES

Near Willoughby, OH 44094

Corina B

Job Details: 09/22/2022

"CC that there is a clicking noise. Confirmed. Found the start relay turning the compressor on and off. Used the start relay box compressor turns on and stays at 1.3 amps. Will need a new start relay and capacitor ; ordrng 1 WR55X24064 (Capacitor) and 1 WR08X26736 (Start relay), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW

Near Cleveland, OH 44113

Manny

Job Details: 09/22/2022

"Cc unit no powering on, turned unit on with no issues, ran diagnostics and no codes found, unit is working as designed opt test ok"

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFH08

Near Mayfield Heights, OH 44124

Joe O

Job Details: 09/22/2022

Installed gasket. Op test ok

We serviced a

FRIGIDAIRE REFRIGERATOR

Model LGHX2636TF9

Near Mentor, OH 44060

Jason N

Job Details: 09/22/2022

"Cc unit front control lights not working and ice maker brokenConfirmed some LEDs not working in front UI panel. Found ice container broken due to water leaking from ice maker area into ice container. Ice maker housing is warped and causing fill cup to leak water around ice maker. Customer also stated they are were only getting crushed ice when working. Found selector solenoid swelled, not allowing yoke to drop back into place. Customer also wants to order shelves to replace broken ones, quoted cost since warranty will not cover, customer is ok with that. ; ordrng 1 5304512624 (UI control) and 1 242303601 (Housing) and 1 5304504455 (Fill cup) and 1 241675704 (Solenoid) and 1 240334202 (Fzr bin) and 1 241969501 (Cover meat pan) and 1 5304522722 (Ice container)"

We serviced a

GE DRYER

Model DPSE810EG0WT

Near Madison, OH 44057

Dan

Job Details: 09/22/2022

"Customer complaint of clicking noise, confirmed, found drum baffle screw backed out and hit cabinet, tightened, op test good"

We serviced a

GE RANGE

Model JBP74SN1SS

Near Parma, OH 44129

Gabriel P

Job Details: 09/22/2022

"Found latch lock and clicking fix mechanical issue,opt test ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near North Ridgeville, OH 44039

Gabriel P

Job Details: 09/22/2022

"Replace valve,opt test ok"

We serviced a

WHIRLPOOL DRYER

Model WHD560CHW2

Near Cleveland, OH 44113

Angel

Job Details: 09/22/2022

Cc that unit is not working properly. Ran diagnostics and no error codes tested unit and its running and heating perfectly cannot find a issue with unit explained to customer to make sure they clean out the lint traps and if there doing mixed loads to use timed dry. Opt test ok.

We serviced a

AMANA OTR MICROWAVE

Model AMV2307PFS4

Near LaGrange, OH 44050

David R

Job Details: 09/22/2022

"Let customer know to always turn power off to unit before replacing the bulb. Turning power off, replaced bulb. Turned power on. Tested. Good. Op Test Ok."

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