Service History 357 - Fred's Appliance

We serviced a

KITCHENAID RANGE

Model KSDG950ESS1

Near Cleveland, OH 44106

Marie V

Job Details: 12/20/2021

"Cc that the oven gets too hot and you can hear fan trying to cool it down but nothing and it will show a error code and to call for service. Ran diag found 10 error codes of F6E1 run away temp. Oven sensor tested within the range , but when this happens is necessary to replace the oven sensor with the control board. Tested oven and temps are over 180* of what the appliance is showing. ; ordrng 1 W10833885 (Sensor, temp) and 1 W11100513 (Control), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

JENN-AIR SXS REFRIGERATOR

Model JSC24C8EAM00

Near Lakewood, OH 44107

Marie V

Job Details: 12/20/2021

"Cc that the unit is leaking. Confirmed. Water is coming from evaporator on fresh food. Drain tube is clogged. Cleared all out, found that unit was leaking from behind unit as well. Showed cust. Put everything back together. Op test ok"

We serviced a

FRIGIDAIRE RANGE

Model Fgf354bgwe

Near Parma, OH 44129

Gabriel P

Job Details: 12/20/2021

"Found bake ignitor not working check 120v going to it confirm 123v need ignitor giving estimate ; ordrng 1 5304509706 (Ignitor), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

GE DISHWASHER

Model GSC3500D51WW

Near Lakewood, OH 44107

Gabriel P

Job Details: 12/20/2021

"Found dial not moving and only move manual customer will think about it ; ordrng 1 WD21X10476 (Timer), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Cleveland, OH 44111

Gabriel P

Job Details: 12/20/2021

"Ran diagnostic found error code F0E7 load detected on the clean cycle delete code ran calibration and auto test pass also ran quick cycle for a little it work cancel cycle and it drain no other issue at the moment,opt test ok Working as design"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW08

Near Rocky River, OH 44116

Gabriel P

Job Details: 12/20/2021

"Customer complaint of door sliding open all the way instead of staying open how she wants it found that this unit thats not come with leg it has rollers ,adjusted unit all the way up but it didnt make much of. Different so I advise customer to either put shims underneath to be able to raise the front of unit more,opt test ok"

We serviced a

JENN-AIR WALL OVEN GAS

Model JGW8130ADB

Near Conneaut, OH 44030

Dan H

Job Details: 12/20/2021

"Customer complaint that oven is not heating, confirmed, found no power from control, unit needs new control , control is no longer available"

We serviced a

GE REFRIGERATOR

Model PFSS6PKWBSS

Near Ashtabula, OH 44004

Dan H

Job Details: 12/20/2021

"Customer complaint that unit is not dispensing water or making ice after filter change, confirmed, found no water passed water filter head, unit needs new water filter head, customer does not want repair; ordrng 1 WR17X12469 (Filter head), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

KENMORE DRYER

Model 110.6521261

Near Madison, OH 44057

Dan H

Job Details: 12/20/2021

"Customer complaint that unit is not starting, confirmed, found power cord terminal broken off, installed new power cord, op test good ; used 1 PT500L (Cord) from stock"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SHZ0

Near Mentor, OH 44060

Dan H

Job Details: 12/20/2021

"Customer complaint that upper rack is not washing, placed glasses upright in racks, ran diagnostics test cycle, unit filled, wash motor never started, found motor connection to control loose, reset connection, wash motor started, op test good"

We serviced a

WHIRLPOOL STACK W/D

Model WETLV27HW2

Near Perry, OH 44081

Dan H

Job Details: 12/20/2021

"Customer complaint that a sock got stuck under the agitating, removed sock from under agitator, op test good"

We serviced a

MAYTAG DRYER

Model MEDB765FW0

Near Perry, OH 44081

Dan H

Job Details: 12/20/2021

"Customer complaint that unit is not heating, confirmed, found heating element open, element is receiving 240vac, unit needs new element; ordrng 1 WP3387747 (Element)"

We serviced a

GE DISHWASHER

Model GDT655SMJ5ES

Near Madison, OH 44057

Dan H

Job Details: 12/20/2021

"Customer has the wrong part, leak is coming from wash motor hose, hose is part of diverter valve assembly unit needs new diverter valve, customer is going to try and have GE send parts again ; ordrng 1 WD19X25278 (Div assembly), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM09

Near Rocky River, OH 44116

Marie V

Job Details: 12/20/2021

When arrived opened box for parts. Looks and noticed unit is R600. We will have to reschedule.; schdld next appmnt for 12/23 THU !

We serviced a

KITCHENAID DISHWASHER

Model KDTE204GPS0

Near Madison, OH 44057

Dan H

Job Details: 12/20/2021

"Customer complaint that unit is not cleaning dishes, ran diagnostics test cycle, found 4-3(motor fault) and 7-1(no heat) error codes, unit filled wash motor never started, wash motor is receiving 120vac , heater is working, unit needs new control and sump assembly , control is covered under extended warranty for parts, customer does not want repair at this time ; ordrng 1 W11124384 (Sump) and 1 W11305303 (Cntrl), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL WASHER

Model WFW8410SW03

Near Madison, OH 44057

Dan H

Job Details: 12/20/2021

"Installed new user interface, found control not powering on, unit needs new control; ordrng 1 WPW10679602 (Cntrl)"

We serviced a

JENN-AIR WALL OVEN

Model JJW3830DS02

Near Rocky River, OH 44116

Marie V

Job Details: 12/20/2021

"Cc that the unit will be good but then it shows that the unit cant be used and that it had an error code. Ran diag got error code F6E0 UI lost contact, f2e1 stuck key. Unit will need new User interface and control board. Parts are warranty for 60 months. Office will contact once they have eta on the UI.; ordrng 1 W11232121 (UI) and 1 W10821712 (Control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF993FIFM00

Near Westlake, OH 44145

Marie V

Job Details: 12/20/2021

"Replaced controls and had to call tech line. Told me to start unplugging low voltage components, found ice maker in freezer shorting everything out. Replaced ice maker. Unit started running fans are running. Advice cust to allow 24 hours for unit to get to proper temps. Op test okBrought core for return"

We serviced a

WHIRLPOOL WASHER

Model WTW4900BW0

Near Amherst, OH 44001

Gabriel P

Job Details: 12/20/2021

"Customer complaint that when using unit at the end of cycle it start all over again ran diagnostic and ran calibration and auto test pass also ran quick wash cycle and it completed working as design right now if it will happen again it will need control,advise customer to monitor,opt test ok"

We serviced a

FRIGIDAIRE WALL OVEN

Model FFGW2415QSA

Near Ashtabula, OH 44004

Joe O

Job Details: 12/17/2021

"Cc: long pre heat times, broil shuts off during heatingFound igniter pulling 3.3 amps. Ohmed out oven sensor 1100 ohms. Ran test bake. Found customer is using bimetal style thermometer. Advised customer on thermometer and accuracy. Unit functioning as designed. Op test ok"

We serviced a

GE REFRIGERATOR

Model GFE28GYNBFS

Near Painesville, OH 44077

Jason N

Job Details: 12/17/2021

"Cleared ff evaporator. Installed defrost heater and bimetal. Let bimetal get cold in cooling cycle. Ran test 94, defrost heater turned on. Op test good."

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BW2

Near Wickliffe, OH 44092

Corina B

Job Details: 12/17/2021

CC that the oven does not work and a scratch on the cooktop. Confirmed. Unit is connected to a propane tank. Cracked the line gas coming out. Will need a new gas valve and regulator and paint to cover the cooktop. ; ordrng 1 WP98014893 (Gas valve) and 1 W11346659 (Regulator) and 1 511873 (Paint)

We serviced a

KITCHENAID WALL OVEN

Model KODE500ESS02

Near Madison, OH 44057

Dan H

Job Details: 12/17/2021

"Customer complaint that both ovens are not heating properly, started both ovens for 350 degrees, upper oven temperature at 350 degrees after preheat, lower oven temperature at 321 degrees after preheat, adjusted temperature offset, op test good"

We serviced a

WHIRLPOOL DRYER

Model WED5000DW2

Near Mentor, OH 44060

Jason N

Job Details: 12/17/2021

"Cc unit long dry timesCustomer had unit pulled way from wall and stated they just checked vent and they have plenty of airflow. Checked airflow at vent outlet. Good airflow. They are using a long foil style vent tube. Ran dryer time dry test on high heat, exhaust temps reaching 185 degrees peak then cycling back to 160. Pushed unit back into place and retested. Vent is being crushed closed. Cut excessive vent tube off and reattached. Pushed back and retested, good airflow, but unit is now not heating. All thermals checked good, have good power in to unit at 244v. Intermittent power from timer. Ordering timer. ; ordrng 1 WPW10185992 (Timer)"

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ

Near North Royalton, OH 44133

Marie V

Job Details: 12/17/2021

"Replaced heater, verify that it does not leaks. . Ran diag. Op test ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM05

Near Eastlake, OH 44095

Jason N

Job Details: 12/17/2021

"Cc ice building up in freezer and leaking Customer stated he thinks its the same issue as last time with a clogged drain. Found some ice buildup in bottom of freezer. Not typical amount of ice buildup for a clogged drain. Checked drain tray, found drain tray is clear as well as drain hole. Checked ice maker for leaks, none found. Could not determine source of water that caused ice formation on bottom of freezer. Advised customer to monitor."

We serviced a

WHIRLPOOL DRYER

Model WED8000DW

Near Eastlake, OH 44095

Jason N

Job Details: 12/17/2021

"Cc unit light squealing noise when operatingRan dryer op test, confirmed light squealing from pulley or rollers. Pulled unit apart, found belt idler pulley seized on shaft. Replaced using truck stock part. Lubricated drum support rollers. Reran op test, no abnormal noises heard. Op test good. ; used 1 279640 (PULLEY-IDR) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI7FVCXXY01

Near Broadview Heights, OH 44147

Marie V

Job Details: 12/17/2021

"Cc that the ice is melting and theres condensation and water all over. Ran diag and set the fan motor for ice maker on, is receiving 14VDC, no operating. Unit will need new fan. Fan is discontinued. Cant be repair.; ordrng 1 W10281584 (Ice maker fan)"

We serviced a

FRIGIDAIRE DISHWASHER

Model FGIP2468UF0A

Near Willoughby Hills, OH 44092

Jason N

Job Details: 12/17/2021

Installed lower spray arm. Ran quick wash cycle in entirety. No leaks. Op test good.

We serviced a

GE DRYER

Model DCVH680EJ1MS

Near Willoughby Hills, OH 44094

Jason N

Job Details: 12/17/2021

"Cc unit will buzz but does not start Started dryer cycle, confirmed motor is buzzing but unable to spin drum. Able to start motor by hand pushing drum. Drive motor is weak, will need replaced. Customer not repairing, estimate only. ; ordrng 1 WE17X23463 (Motor)"

We serviced a

AMANA REFRIGERATOR

Model Afd2535fes

Near Chagrin Falls, OH 44023

Brian M

Job Details: 12/17/2021

"Cc of no cool Found compressor running but extremely hot no frost pattern Needs sealed system repair Evap and compressor ; ordrng 1 W10160407 (compressor) and 1 W10613606 (start-dev) and 1 12002041 (kit,evap), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Painesville, OH 44077

Joe O

Job Details: 12/17/2021

Cc: not tumblingFound belt snapped. Installed dryer repair kit. Tested. Op test ok

We serviced a

WHIRLPOOL DRYER

Model MEDB766FW0

Near Mentor, OH 44060

Joe O

Job Details: 12/17/2021

"Cc: not drying properly, wet clothes at end of cycleCustomer stated intermittently the unit will not run for the full length of the cycle and will shut off with wet clothes in unit still. Stated that some times the unit will run the full length but the clothes will also still be wet. Found error codes f4e4(l2 voltage error) f2e1(stuck key). Found unit is receiving proper power. Ran test cycle. Unit has good heat and air flow, unit cycling heat properly. Found low air pressure at outside vent. Needs venting cleared."

We serviced a

WHIRLPOOL SXS REFRIGERATOR

Model KSF26C4XYB03

Near Solon, OH 44139

Corina B

Job Details: 12/17/2021

"CC that the ice maker is not making ice. Ice maker cycled. Cycled again with door closed, stopped mid way. Replaced the ice maker. Opt test ok"

We serviced a

WHIRLPOOL DRYER

Model WGD4950HW1

Near Garfield Heights, OH 44125

Manny

Job Details: 12/17/2021

"Cc unit smell like gas, checked gas like and ok ran normal cycle no smell of gas, pull unit out not gas smell, pushe unit back customer said he smells the gas, I dont smell it, noticed vent had a small leak by the exhaust put some foil tape opt test ok, customer is saying he still smell gas, pull unit out again rechecked the gas line removed flame port cover on front, ran normal cycle again watched ignition of the burner no gas smell. Cant duplicate the smell no much I can do since I can smell the gas, customer stated that he only smell it in the left hand side of the unit, I explained to customer that if we had a leak we coul most likely smell it from anywhere around the unit. He said if he smells it again hell call whirlpool back. So we can take another look. Op test ok"

We serviced a

KITCHENAID DISHWASHER

Model KUDC10FXSS3

Near Brecksville, OH 44141

Manny

Job Details: 12/17/2021

"Cc unit leaking again, took pictures this time, customer showed me the picture and there was a lot of suds coming out of the side, ran cycle and unit filling with suds but no detergent in dispenser, then noticed that the drying agent side of the dispenser had some suds on it took cap off and dispenser is broken, unit will need a new dispenser ; ordrng 1 W11032769 (dispenser)"

We serviced a

GE DISHWASHER

Model GDT530PSP6SS

Near Bedford Heights, OH 44146

Manny

Job Details: 12/17/2021

"Cc dishwasher is working good but your last tech left something inside the garbage disposal and its making a grinding noise, turned on disposal and heard an abnormal noise, took screen off drain and found drain port plug stuck in disposal blades, removed plug and ran disposal again, opt test ok!"

We serviced a

JENN-AIR RANGE

Model JJW2730DS02

Near Beachwood, OH 44122

Manny

Job Details: 12/17/2021

"Cc top oven was chiming without being in use, but it reset itself and the chime went away. Set unit to service mode found code F6E1 for upper oven over temperature. Set to 350 opt test ok"

We serviced a

ROPER DRYER

Model RGD4640YQ2

Near Mentor, OH 44060

Joe O

Job Details: 12/17/2021

"Cc: will not heat on auto dry cyclesCustomer stated unit will not heat on auto dry cycles, but will heat on timed dry. Customer stated if they play with the timer they can sometimes get the heat to kick on. Found when you play with the timer the heat will kick on but as soon as you release the time the heat shuts off. Needs timerCustomer does not want to repair at this time; ordrng 1 W11043387 (timer), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD618ESS01

Near Solon, OH 44139

Corina B

Job Details: 12/17/2021

Replaced the led light and control. Brought core back for return. Opt test ok

We serviced a

MAYTAG DRYER

Model MEDB766FW0

Near Chagrin Falls, OH 44023

Corina B

Job Details: 12/17/2021

"CC that the unit is dead. Confirmed. Checked the power, good. Checked the power at the control 120 volts. Checked the ui 0 dc volts. Will need a new control and possibly the ui. Cust is calling whirlpool; ordrng 1 W10831163 (Control) and 1 W11042482 (Ui), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ02

Near Mentor, OH 44060

Joe O

Job Details: 12/17/2021

"Cc: not cooling, showing dashesFound cooling shut off. Turned cooling on. Compressor kicked on. Unit is cooling. Advised customer to allow 24 hours for temps to adjust. Op test ok"

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Mentor, OH 44060

Joe O

Job Details: 12/17/2021

Cc: error codeFound error code f8e4(float switch) fae2(vent wax motor electrical problem). Ran diagnostics test cycle. Ran normal cycle. Found unit leaking from fill on side of unit. Fill assembly not tightened. Tightened fill assembly. Ran test cycle with soap pod. Op test ok

We serviced a

WHIRLPOOL OTR MICROWAVE

Model RMC275PVS01

Near Moreland Hills, OH 44022

Corina B

Job Details: 12/17/2021

"CC that the microwave is not heating and the light is not working. Confirmed. Will need a lightbulb, magnetron, diode and capacitor. ; ordrng 1 W10245183 (Magnetron) and 1 W10850446 (Capacitor) and 1 WPW10687786 (Diode) and 1 WPW10440740 (Light), used 1 SHIPPING (shipping and handling), and 1 SHIPPING (shipping and handling) from stock"

We serviced a

ELECTROLUX FREEZER UPRIGHT

Model E32AF75FPS0

Near Painesville, OH 44077

Jason N

Job Details: 12/17/2021

"Cc unit leaking from freezer bottom Found ice buildup up on freezer bottom, defrost drain tray iced over. Cleared ice from freezer bottom and steamed out defrost drain. Good flow through. Op test good."

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Rock Creek, OH 44084

Jason N

Job Details: 12/17/2021

"Cc unit not heating, long dry timesCustomer stated will take several cycles to dry clothing. Ran dryer on timed dry with high heat. Good heat in unit. Checked airflow at vent outlet. Found outlet almost fully blocked with lint. Removed cover and cleared. Good airflow. Unit is working as designed. Op test good."

We serviced a

MAYTAG RANGE

Model MER8700DS1

Near Wellington, OH 44090

David R

Job Details: 12/17/2021

"Cc unit not heating correctly. Found warped element. Ordering ; ordrng 1 W10779716 (Element), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

MAYTAG WASHER

Model MVW7232HC0

Near Grafton, OH 44044

David R

Job Details: 12/17/2021

"Replaced valves and housing. Ran diagnostics mode, good, no leaks. Op test ok."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS01

Near Chagrin Falls, OH 44023

Brian M

Job Details: 12/17/2021

Cc of no cool Found unit to be at70 in both sections Compressor running wattage is at 19 watts on test 38According to guide unit has a high side sealed system leak Needs pressurized and tested Spoke to bj he advised its best to reschedule with a wise motion compressor tech ; schdld next appmnt for 12/22 WED !

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC0

Near Lorain, OH 44055

Gabriel P

Job Details: 12/17/2021

Customer have f6e3 error lots communication will need both control also it will need two techs is a stackable unit ; ordrng 1 W11324037 (Control) and 1 W11322905 (Control)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Aurora, OH 44202

Brian M

Job Details: 12/17/2021

Installed heater OP Test Ok

We serviced a

WHIRLPOOL RANGE

Model WOC75EC0HS01

Near Aurora, OH 44202

Brian M

Job Details: 12/17/2021

"Cc unit not powering on Power going to unit but control not sending power Recommend replacing control UI and to order thermal fuse just in case ; ordrng 1 W11428561 (Ui) and 1 W11261165 (cntrl-elec) and 1 WP4449751 (thrmst-fix), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

MAYTAG WASHER

Model MVW655DW0

Near Aurora, OH 44202

Brian M

Job Details: 12/17/2021

Cc unit not spinning Found actuator broken Replaced using truck stock Ran auto test and calibration OP Test Ok ; used 1 W10913953 (ACTUATOR) from stock

We serviced a

AMANA DRYER

Model NED4655EW1

Near Painesville, OH 44077

Dan H

Job Details: 12/17/2021

"Installed new timer, op test good"

We serviced a

KITCHENAID DISHWASHER

Model KDTE104KPS0

Near Aurora, OH 44202

Brian M

Job Details: 12/17/2021

Cc unit will not startRan diagnostics unit ran with no issues Ran errors check no issue Ran normal test cycle until unit washed No issue found at this time Advised to watch

We serviced a

GE RANGE

Model PGB908SEM1SS

Near Chardon, OH 44024

Dan H

Job Details: 12/17/2021

"Customer complaint of yellow flames, no yellow flames found, all burners working as designed, customer would like to order new burner caps; ordrng 1 WB28K10222 (Xl cap) and 1 WB29K10024 (L cap) and 1 WB29K10022 (S cap) and 1 WB29K10023 (M cap), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Ravenna, OH 44266

Brian M

Job Details: 12/17/2021

Customer showed pop took pic Cc unit will not start and will not make selections or shut off Can not get UI to respond even after resetting power Needs UI and control ; ordrng 1 W11481116 (Control) and 1 W11481108 (Control)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Painesville, OH 44077

Dan H

Job Details: 12/17/2021

"Customer complaint that led light is out, confirmed, installed new led module, op test good"

We serviced a

MAYTAG DRYER

Model MGD7230HW1

Near Kent, OH 44240

Brian M

Job Details: 12/17/2021

Installed panel

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Solon, OH 44139

Brian M

Job Details: 12/17/2021

"Cc unit not functioning Found gearcase leaking oil cap damaged Needs capacitor, gearcase, clutch, belt washplate ; ordrng 1 W11423758 (Gearcase) and 1 W10721967 (drive pulley) and 1 W11239857 (belt) and 1 W11395618 (Cap) and 1 W10902814 (washplate)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Roaming Shores, OH 44084

Jason N

Job Details: 12/17/2021

"Cc unit display not workingFound one half of the interface console buttons are not working and no display is present. Checked connections to console and main board. Checked good. Unit needs interface console. Not showing in stock at Marcone, office to contact customer with next service date. ; ordrng 1 W11416458 (Console)"

We serviced a

GE DISHWASHER

Model ZDT915SPJ0SS

Near Roaming Shores, OH 44084

Jason N

Job Details: 12/17/2021

"Installed drain pump. Ran quick wash cycle, good drain out when canceled. Op test good."

We serviced a

WHIRLPOOL DRYER

Model WGD9400SU0

Near Painesville, OH 44077

Joe O

Job Details: 12/17/2021

Cc: not heatingFound thermal fuse open. Needs thermal fuse; used 1 WP3392519 (THERMAL FUSE) from stock

We serviced a

FRIGIDAIRE RANGE

Model FGEH3047VFC

Near Novelty, OH 44072

Corina B

Job Details: 12/17/2021

"CC that the oven is not heating correctly and is loud. Fan is normal sound. Heated oven to 350* waited 30 minutes, thermocouple is staying in range of 350*. Working as designed. Showed cust how to calibrate the oven. Opt test ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF993FIFM00

Near Perry, OH 44081

Joe O

Job Details: 12/17/2021

Cc: after changing filter water and ice do not workFound filter not seated correctly. Customer does not have filter cap to tighten filter. Need filter capCustomer to install; ordrng 1 W11189114 (cap-filter)

We serviced a

KENMORE WASHER

Model 11022352510

Near Madison, OH 44057

Dan H

Job Details: 12/17/2021

"Customer complaint that unit is not draining or spinning, ran diagnostics found f0e5(off balance) error code, found hub worn out, installed new hub, op test good ; used 1 W10528947 (HUB) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW4800XQ4

Near Madison, OH 44057

Dan H

Job Details: 12/17/2021

"Customer complaint that washer needs rebalancing, found suspension worn out, unit needs new suspension kit; ordrng 1 W10780048 (Suspension), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Cleveland, OH 44143

Manny

Job Details: 12/17/2021

"Cc lid and is crack on plastic, verify lid is cracked. Replaced lid, opt test ok"

We serviced a

MAYTAG REFRIGERATOR

Model MSS25C4MGZ00

Near Cleveland Heights, OH 44118

Manny

Job Details: 12/17/2021

"Replaced door switch everything worked good until I turn on the ice maker, ice door not closing all the way. Did the 2tbps of water in ice door, water comes right out, unit will need a ice door. Office to contact customer when part is available to schedule for next service appointment.; ordrng 1 W11423781 (Ice door)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404ESS1

Near Strongsville, OH 44149

David R

Job Details: 12/17/2021

"Replaced pump motor, ran diagnostics and normal cycle. Good. Op test ok."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Avon, OH 44011

Angel

Job Details: 12/17/2021

"Cc that unit was not shutting off the drain pump. Verified and unit was in flood mode canceled out and ran diagnostics had a error code F8E1 no fill, long fill verified and unit was set to hot water and hot water was turned off and cold water was half way open hardly had any water pressure also found mesh filter on drain hose clogged up. Explained to customer why they had the issue with the drain pump no shutting of and recommended them to switch out that mesh filter on end of drain hose because unit will not drain properly as well. Ran calibration and auto test unit working as designed. Opt test ok."

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF505ESS00

Near Strongsville, OH 44149

David R

Job Details: 12/17/2021

Replaced water valve. Tested. Unit is good. Temps holding up good. Op test ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ02

Near North Royalton, OH 44133

David R

Job Details: 12/17/2021

Replaced right door and emblem. Leveled out doors. Answered customers questions. Unit is good. Op test ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM04

Near Avon, OH 44011

Angel

Job Details: 12/17/2021

Cc that drawer was freezing lettuce. checked temps and were at 40* and freezer at 3*. Ran some troubleshooting from ServiceMatters and everything checked out good so i set freezer temp 2* higher like it says in ServiceMatters. Explained to customer that the temperatures i took were ideal and should not be freezing her food but she does have the settings to set temps at her preferred temp. She did not know how to work with the temp settings so I demonstrated her how to work with the temp settings and told her if anything to call us back but unit has perfect temps and all tests passed. Unit working as designed. Opt test ok.

We serviced a

WHIRLPOOL DISHWASHER

Model KDFE304DSS0

Near Parma, OH 44130

David R

Job Details: 12/17/2021

"Cc unit leaking from right side. Found gasket not sealing properly. Looked underneath to make sure not leaking from pump, good, ordering seal and gasket. ; ordrng 1 W11177741 (Gasket) and 1 WPW10497235 (Seal), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Olmsted Township, OH 44138

David R

Job Details: 12/17/2021

"Housing replaced. Found out fabric softener was not turned on during cycle. Showed and let customer know how to turn it on and make sure light is on the side before using. Ran diagnostics, all test good. Op test ok."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM01

Near Westlake, OH 44145

Angel

Job Details: 12/17/2021

I took picture of POP but the last three on the model from the fridge is different from the model on the POP but checked in entitlement and was under warranty. Cc that unit is not making ice. I verified and ice maker is cycling as should but not receiving water looked on back of unit and has line hooked up took off line to valve and theres no water coming out she has a sattle valve installed checked for any bends on line but was good will need plumber to install a quarter turn valve because theres no water coming in to the unit. Unit working as should. Opt test ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ

Near Westlake, OH 44145

Angel

Job Details: 12/17/2021

Cc that unit was not dispensing ice or making ice. Verified and the ice maker auger motor was working and flap as well tried to take out bin and was stock from the cold got it out and bin had ice but not sufficient ice and they dont use to much ice from what the customer explained there was also ice stock in the opening of the bin not allowing the ice to be dispensed cleared out. So i tried to cycle ice maker it cycled the first time removed checked water level and was good emptied out and tried again to cycle it but got stock half way so i replaced ice maker cycled and filled as should. Opt test ok.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF750SAYMO

Near Cleveland, OH 44113

Manny

Job Details: 12/17/2021

"Cc unit blinking Lights, ran diagnostics and found error code 5-1 for door stuck open, found right mounting bracket missing the screw causing the unit to be pushed back when door is being closed, making the door no close all the way on right side. Ran diagnostics cycle and unit finished with no issues, I started multiple cycles to verify operation. Unit is working as designed"

We serviced a

GE DISHWASHER

Model GDT695SMJES

Near Lorain, OH 44053

Angel

Job Details: 12/17/2021

"Cc that unit was not responding and water was at the bottom of unit. Verified and unit was not turning on and had the water at the bottom looked under unit and the foam padding was all wet checked for power and was good checked for power to ui and also good got unit into diagnostics no error codes ran test mode drained water out exited from diagnostics and unit started working as should. Tested a couple of times also checked for any leaks and no leaks unit was filling, washing, draining, and heating as should asked customer to monitor for now it probably just had a glitch and reseted itself asked them monitor for now and if any issues to call us back. Opt test ok."

We serviced a

WHIRLPOOL WASHER

Model WTW4950HW0

Near Amherst, OH 44001

Angel

Job Details: 12/17/2021

Cc that units drain pump would not stop draining so she unplugged it. I plugged unit in and unit was in flood mode i canceled it and ran diagnostics and did not have any error codes. Ran a calibration and a auto test and unit passed all tests. Looked under washer to make sure everything was good and it was. Also leveled unit for her. Did find she had the drain hose extended longer to reach the utility tub and had a sock to catch the lint. Explained to her that she could have draining issues with that sock there and cause problems for her. Unit working as designed. Opt test ok.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Olmsted Township, OH 44138

David R

Job Details: 12/17/2021

"Cc unit making no ice, loud sound, water dispenser sticking open. Found loud noise coming from FZ fan, ice starting to build up on evap cover, not defrosting properly. Icemaker has E2 motor lost position error code, also icemaker fan is running slow. Switch on dispenser getting stuck when pressing. Ordering parts needed.*** 2 job count. Will have to steam all ice. *** requesting double labor ; ordrng 1 W10846539 (Fan) and 1 W11249952 (FZ evap) and 1 W11087492 (Switch) and 1 W11238426 (Harness) and 1 W11294907 (Icemaker)"

We serviced a

SAMSUNG DRYER

Model DV48J7700EW/A2

Near North Ridgeville, OH 44039

David R

Job Details: 12/17/2021

"Cc unit is making loud squeaking noises. Confirmed. Loud while running with load inside. Rollers worn down and pulley as well, would replace belt with everything. Pulley, belt, rollers. Ordering parts** set return date as same day as washer ; ordrng 2 DC97-16782A (Rollers)s and 1 6602-001655 (Belt) and 1 DC93-00634A (Idler), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

GE DISHWASHER

Model GSD2100V50WW

Near Cleveland, OH 44113

Manny

Job Details: 12/17/2021

"Replaced pump motor and ran cycle and motor has bad bearings making a loud grinding noise, reordering motor; ordrng 1 WD26X10051 (mechanism s/s asm)"

We serviced a

AMANA DISHWASHER

Model ADB1400AGW3

Near South Amherst, OH 44001

Angel

Job Details: 12/17/2021

Cc that unit is not dispensing the rinse aid and she could not get it to fill anymore. Ran diagnostics and no error codes also took off front panel from door and ran the test cycle and saw the process of the dispenser opening the door and dispensing the rinse aid and was working and doing what it was supposed to ran it 2 times for them to confirm. Opened door and dispenser looked like it was dispensing also filled it up for her as well. Unit is working and checking out good from the tests we ran. Opt test ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHV00

Near North Ridgeville, OH 44039

David R

Job Details: 12/17/2021

"Replaced icemaker, also steamed out water line in door, little ice build up. Unplugged and plugged in fridge. Started diagnostics, icemaker cycled and called for water. Good. Op test ok."

We serviced a

WHIRLPOOL DRYER

Model WHD560CHW1

Near Cleveland, OH 44113

Manny

Job Details: 12/17/2021

Tech was assigned as a helper;

We serviced a

MAYTAG DRYER

Model MGDC465HW0

Near Broadview Heights, OH 44147

Marie V

Job Details: 12/17/2021

"Cc that the unit when is set to jeans It does not advance, that it had condensation in the back of the unit and that is taking too long or more than one cycle to dry the clothes, also that the door seal is fraying. Verify air flow outside the home, it was very low. Took back of the unit and verify blower wheel, is clear, Set unit to medium temp and left back vent off and started taking temps coming out from the back of the unit unit is cycling between 160* and 128*. Replaced seal. Op test ok advise cust to call a company to get the vent unclogged, unit is operating properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138TFYS00

Near Cleveland, OH 44105

Marie V

Job Details: 12/17/2021

Replaced evap fan. Set unit to recommended. Op test okAdvice cust to allow unit 24 hours to reach normal temps

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS00

Near Parma, OH 44134

Marie V

Job Details: 12/17/2021

"Cc that the ice maker stopped working and that she got rid of the ice that built up in it. Removed ice maker and found heater wire broken. Also cust wants right hand side door gasket replaced because it started to break. Cust paid in full.; ordrng 1 W11230096 (Full tube) and 1 W10917312 (Gasket black), used 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Brooklyn, OH 44144

Marie V

Job Details: 12/17/2021

"Replaced water valve, op test ok"

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC0

Near Cleveland, OH 44130

Marie V

Job Details: 12/17/2021

"Cc that the unit was having a hard time to drain the water out. Ran diag error code F9E1 long drain, F0E2 oversuds. Removed drain , is clear. Ran diag , control did not drain in the test and started spinning with the water inside the drum. Let it finish and tried to drain unit doing test 004, control clicks bud pump does nothing, drain pump is getting 120V, replaced drain pump and tested. Op test ok"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW0

Near Elyria, OH 44035

Angel

Job Details: 12/17/2021

Cc that unit is not drying. Ran a diagnostics test to verify everything was working and heating. Unit is heating temperature was at 190* unit working as designed unit has a plastic tub and they are not using the rinse aid. Explained to customer the importance of using the rinse aid and the down fall of having a plastic tub. Unit working as designed. Opt test ok.

We serviced a

KITCHENAID REFRIGERATOR

Model KBFA25ERSS01

Near North Ridgeville, OH 44039

Gabriel P

Job Details: 12/17/2021

"Noise came from condenser correct issue,opt test ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Westlake, OH 44145

Gabriel P

Job Details: 12/17/2021

Replace control and harness.opt test ok

We serviced a

WHIRLPOOL WASHER

Model LHA5600W1

Near Bay Village, OH 44140

Gabriel P

Job Details: 12/17/2021

Check timer is good also bi pass latch is good notice motor getting proper voltage but is not moving is humming but found no parts available for this unit

We serviced a

KITCHENAID FREEZER

Model KRSC700HBS00

Near Cleveland, OH 44113

Gabriel P

Job Details: 12/17/2021

Temp on freezer is 0 degrees also temp on fridge is 37 degrees customer complaint of some times unit freezer stop working check thermistor on diagnostic they good also both unit evaporator has good frost pattern cannot find any issue at the moment advise customer to monitor

We serviced a

JENN-AIR RANGE

Model JDS8860BDP16

Near Solon, OH 44139

Brian M

Job Details: 12/17/2021

Cc unit getting to hot when baking about 25 degrees to hot Calibrated unit to be -25 ran test bake to 350 Temped unit at 360 unit is within spec Advised to watch

We serviced a

WHIRLPOOL DRYER

Model WHD560CHW1

Near Cleveland, OH 44113

Gabriel P

Job Details: 12/17/2021

Replace control and console and thermistor and still not running but start it Messing with latch and it started everything start working but I have a feeling it will need latch I dont trust it ordering ; ordrng 1 W11427601 (Latch)

We serviced a

KENMORE WASHER

Model 11025132410

Near Perry, OH 44081

Joe O

Job Details: 12/17/2021

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