We serviced a
MAYTAG REFRIGERATOR
Model MFI2269VEQ4
Near Highland Heights, OH 44143
Dan H
Job Details: 03/21/2024
"Customer complaint that unit is not making ice, cycled ice maker, ice maker is grinding internally, ejector is not moving, ice maker is receiving 120vac , ; ordrng 1 WPW10190981 (Ice maker), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Willowick, OH 44095
Dan H
Job Details: 03/21/2024
"Customer complaint that unit is not draining, ran diagnostics found f0e5(off balance) error code, unit is very unlevel, leveled unit to the best it can be, customers floor is too unlevel to level perfectly, advised customer that unit needs to be on a solid level surface, unit is operating as designed"
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Jefferson, OH 44047
Dan H
Job Details: 03/21/2024
"Customer complaint that unit is not starting just flashing error and turning drain pump on, confirmed, unit is flashing f5e3(lid will not lock) error code, ; ordrng 1 W11513248 (Lock)"
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Atwater, OH 44201
Joe O
Job Details: 03/21/2024
"Cc: drum not spinningFound motor pulled snapped, belt snapped. Rollers and shaft worn. Needs motor, dryer repair kit, shaft, and belt. Customer does not want to repair at this time ; ordrng 1 279827 (motor!dryer) and 1 WPW10359270 (roller shaft,support) and 1 4392065 (dryer repair kit) and 1 WPW10198086 (belt), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB01
Near Ravenna, OH 44266
Joe O
Job Details: 03/21/2024
"Recovered refrigerant, installed compressor, and evaporator. Put unit into 28 inch vac for 15 mins, recharged with 4.24oz of r134a. unit is cooling. advised customer to allow 24 hrs for cooling. op test ok; used 1 Tjaf1200 () from stock"
We serviced a
WHIRLPOOL COMPACTOR
Model KUCC151GSS1
Near Strongsville, OH 44136
David R
Job Details: 03/21/2024
Replaced motor and drive kit. Tested. Good. Op Test Ok. ; used 1 SHIPPING (SHIPPING LOGISTICS*) from stock
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Middleburg Heights, OH 44130
David R
Job Details: 03/21/2024
"Replaced controls, harness, vent, wash pump test good. Ran diagnostics, good. All components working. Dishwasher is loaded, running a cycle. Good. Op Test Ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Cleveland, OH 44130
David R
Job Details: 03/21/2024
Replaced right door gasket. Good. Op Test Ok.
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Strongsville, OH 44136
David R
Job Details: 03/21/2024
"Cc tried doing a Self Clean cycle, was stuck on sensing, flashes codes. Went into stored error codes, 5 stored codes. F0E7 Load Detected While Running Clean Washer Cycle, F6E3 Communication error , F7E3 Basket Engaged During Wash , F7E4 Basket Re-engaging failure, F7E7 Unable to Reach RPM. After cleaning codes, tried running a test mode. Incoming water and draining is fine. Will not agitate/ spin. After stored error codes are F6E3, F7E7. Individual test, will not agitate or spin. Everything turning freely. Following through tech sheet. All test checks good, main control has failed. Slider replaced from t/s. Will order controls, clutch and stator just incase needed. ; ordrng 1 W11614514 (Control) and 1 W11478526 (UI control) and 1 W11195971 (Stator) and 1 W10754448 (Clutch)"
We serviced a
KENMORE DRYER
Model 110.79422801
Near Strongsville, OH 44149
David R
Job Details: 03/21/2024
"Cc unit not doing anything, a couple weeks ago she went to take something out dryer, opened the door and dryer was still running. Found the door switch is broken. All other functions working. Ordering door switch. ; ordrng 1 WP3406105 (Door switch), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Columbia Station, OH 44028
David R
Job Details: 03/21/2024
"Cc of a noise coming from compressor or unit in general. No water hook up. Ice maker is turned off. Just by chance in case something is going on with valves, unplugged for now to make sure no noise from them. Ran test diagnostics, each component individually over 3 times. Ran all fans, compressor and damper, all quiet and no noises coming from them. All components testing good and functioning as it should. Advised customer of what give done and if needed and can, to record any random noises by phone. As of today, all test good. Op Test Ok."
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Elyria, OH 44035
David R
Job Details: 03/21/2024
Replaced timer and knob. Tested. Heating and cycling. Good. All functions good. Op Test Ok.
We serviced a
MAYTAG WASHER
Model MVWB755DW0
Near Aurora, OH 44202
Joe O
Job Details: 03/21/2024
Cc: not removing stains and lint on clothingFound no stored error codes. Ran auto test. Found water lines are correctly installed. 1 water supply line has expanded and popped. Customer has new lines to replace lines. Unit filling washing draining and spinning. Washplate loose. Tightened. Ran calibration. Unit functioning as designed. Op test ok
We serviced a
WHIRLPOOL WASHER
Model WFC682CLW0
Near Cleveland, OH 44115
Bill
Job Details: 03/21/2024
"Changed Ui, tested opt test good."
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near Chagrin Falls, OH 44023
Joe O
Job Details: 03/21/2024
"Cc: not powering onFound terminal wiring shorted. Needs harnessAdvised customer could also need control.Customer does not want to repair at this time ; ordrng 1 W11100762 (harns-wire), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
MAYTAG DRYER
Model MEDB955FC1
Near Willoughby, OH 44094
Joe O
Job Details: 03/21/2024
"Cc: rattling noiseFound chatter when running. Nothing in blower wheel. Needs rollersCustomer will contact with payment and to get rescheduled; ordrng 5 WPW10314173 (support)s, used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTM804ESS2
Near Cleveland, OH 44110
Jason N
Job Details: 03/21/2024
Used 10-24 machine screw and stud ordered to attach handle to unit. Op test good.
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS0
Near Euclid, OH 44123
Jason N
Job Details: 03/21/2024
"Cc unit not starting a bake cycle Customer stated unit will generate a fault code when trying to run a bake cycle, sometimes she can cancel and restart and it will work. Customer had already started a bake cycle, unit preheated to 350 degrees. Canceled cycle and ran diagnostics, found code f8e0 for fan speed too low. Quoted customer cooling fan replacement. ; ordrng 1 W11107275 (Fan-blwr)"
We serviced a
GE WASHER
Model GTWS8355H1MC
Near Painesville, OH 44077
Jason N
Job Details: 03/21/2024
"Installed customer supplied console button clip. Reassembled console. Ran test cycle, all functions passed, Start button responding. Op test good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near North Olmsted, OH 44070
Manny
Job Details: 03/21/2024
Replaced bushings and springs opt test ok
We serviced a
WHIRLPOOL COOK TOP
Model WCG97US6HS00
Near Westlake, OH 44145
Angel
Job Details: 03/21/2024
Cc that she will smell gas sometimes when not using cooktop. Verified for leaks and found leak a gas valve fitting there was not thread sealant applied. Removed fitting added some thread sealant tested opt test good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBH00
Near Sheffield, OH 44054
Angel
Job Details: 03/21/2024
Cc that they had ice buildup on bottom of freezer. Verified and found drain tube clogged up. Cleaned out drain tube and steamed out evaporator drain as well opt test good.
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Cleveland, OH 44113
Manny
Job Details: 03/21/2024
"Cc that unit giving code, ran diagnostic and pump humming and getting stuck then started and draining for a bit then started humming again, unit will need pump, will replace pump and switch on return and control only if needed.; ordrng 1 WPW10605427 (pump-water)"
We serviced a
GE RANGE
Model jgbp80mev4bc
Near Cleveland, OH 44110
Manny
Job Details: 03/21/2024
"Replace igniter, opt test ok"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKV1
Near Seven Hills, OH 44131
Manny
Job Details: 03/21/2024
"Cc unit giving code, verified and unit leaks from the door replaced gasket, opt test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Parma, OH 44129
Manny
Job Details: 03/21/2024
"Removed switch and connector broken from the wire, non repairable calling TL spoke Russel, send him pictures, he deemed non repairable, advised customer to contact Wpl to see what the next steps are."
We serviced a
WHIRLPOOL OTR MICROWAVE
Model WMH53521HZ06
Near Westlake, OH 44145
Angel
Job Details: 03/21/2024
Arrived at home no answer called office spoke with AP tried calling no answer cancelled call.
We serviced a
AMANA DRYER
Model NGD4655EW4
Near Lakewood, OH 44107
Angel
Job Details: 03/21/2024
Cc that unit will not stay on if you let go of the start button but if you hold it itll keep running. Called BJ to to make sure we would order correct part and we found we will need drive motor centrifugal switch is not functioning. Customer would like first call because of work.; ordrng 1 279827 (Drive motor)
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near North Olmsted, OH 44070
Angel
Job Details: 03/21/2024
Cc that unit was still vibrating and she had some items inside the washer already to show me. Before she started the drain/spin I showed her that the unit would go off balance or vibrate a lot because she had a sheet and some small hand towels and underwear on one side and a jean and towel on the other side and explained to her it will go off balance or vibrate a lot because of that. Showed her how to properly load washer and how much to load it with to avoid an off balance than tested the unit which is working as designed. She asked me if I can fix her drain hose issue so I did and added some pad in front of washer that she had to see if it would help a bit since unit is installed on a second floor which will tend to vibrate more than it would on a concrete floor opt test good.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Brook Park, OH 44142
Manny
Job Details: 03/21/2024
"Cc unit broke the agitator, verified and agitator broken, screw was loose, checked underneath and gearcase leaking oil,unit needs gearcase, motor, cap, shifter, cam, scanner nut and softener cup, will contact tl after repair if any issues.; ordrng 1 W11454741 (Gearcase) and 1 W10890624 (motor-drve) and 1 W11239857 (belt) and 1 W11481722 (Shifter) and 1 W11428524 (Cap) and 1 W10721967 (drive pulley) and 1 8575076A (dispenser asy) and 1 WPW10074580 (agitator cap) and 1 WP21366 (nut-spaner) and 1 WP389140 (drive block)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Lorain, OH 44053
Angel
Job Details: 03/21/2024
Cc that unit will go straight to done. When trying to start a cycle. Verified and found capacitor fell off and broke one of the wires. Replaced capacitor and fixed wire for now so the customer can use the washer but will order harness. ; ordrng 1 W11643701 (Harness)
We serviced a
WHIRLPOOL WASHER
Model WTW4950HW2
Near Lorain, OH 44053
Angel
Job Details: 03/21/2024
Cc that unit is not passing the rinse cycle. Ran diagnostics and found error code F7E1 basket speed fault. So I looked underneath and found pulley nut was loose causing it to jam up with the shield. Made sure cam was still good. It was so I added loctite to nut retightened tested unit opt test good. Recommended customer to please try not to overload washer to avoid issues like this from happening.
We serviced a
MAYTAG REFRIGERATOR
Model MRFF5033PZ00
Near Cleveland, OH 44111
Bill
Job Details: 03/21/2024
"Cc door gasket tearing, confirmed cc. Replaced door gasket, checked for gaps. None found."
We serviced a
WHIRLPOOL DRYER
Model WED6120HW2
Near Rocky River, OH 44116
Bill
Job Details: 03/21/2024
"Cc power issue, confirmed cc. Found that a thermal incident occurred at the terminal block, uploaded quick pic. L2 wire on harness was melted about 3 inches. Ordered new harness and control in the event that the incident and damaged control board. Follow up scheduled for 3/26.; ordrng 1 W11525997 (Control) and 1 W11690904 (Wire harness)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Middleburg Heights, OH 44130
Bill
Job Details: 03/21/2024
"Changed ice box fan, tested opt test good."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Chardon, OH 44024
Jason N
Job Details: 03/20/2024
"Cc unit not making ice Ran ice maker diagnostics. No fault codes. Checked ice maker mold, there is ice in the ice maker. Ran test 15 ice level sensor, passed. Ran test 58, thermistor test passed. Ran test 36, ice box fan passed. Ran test 57, ice box maker harvest test, ice maker indexed and returned to home position. Door switch test passed. Called WPL Tech-Line, Andrew, based on all tests and diagnostics information, suggested because e5 was seen in prior history, possible intermittent ice box fan operation, replace ice box fan. Quoted customer parts cost.; ordrng 1 W10846539 (Fan)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHW02
Near Mayfield Heights, OH 44124
Corina B
Job Details: 03/20/2024
Replaced the ice maker and gasket. Opt test ok. ; used 1 W10882923 (ICE MAKER ASSY) from stock
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Parma, OH 44134
David R
Job Details: 03/20/2024
"Cc unit flashing on Spin. Held cancel button for 5-10 secs, canceled out. No stored error codes. Unit not switching between agitate and spin. Replaced actuator from t/s. Ran rinse and spin, good. Op Test Ok. ; used 1 W10913953 (ACTUATOR) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF300ESS01
Near Burton, OH 44021
Jason N
Job Details: 03/20/2024
Installed fan motor. Airflow restored to both sections. Advised customer to allow unit to run up to 24 hrs for temperatures to return to desired settings. Op test good.
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Lorain, OH 44055
Angel
Job Details: 03/20/2024
"Cc that unit was not doing anything and it wouldnt drain and they saw smoke. Verified and found actuator damaged also found that the unit was overloaded and the shield got stuck to the pulley and caused it to smoke. Replaced cam and actuator and also fixed shield so it wouldnt rub with pulley ran a test cycle option test good.; used 1 W11481722 (actuator), and 1 W10721967 (PULLEY) from stock"
We serviced a
WHIRLPOOL DRYER
Model WGD5605MW0
Near Avon Lake, OH 44012
Angel
Job Details: 03/20/2024
Replaced ui and found that the problem was the vent its restricted because there moisture buildup all the way from the inside of the house on back of unit to the outside of the vent. Recommended customer to get vent cleaned out before using dryer again to prevent ui from going out again opt test good.
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SBS2
Near Cleveland, OH 44124
Bill
Job Details: 03/20/2024
"Changed gasket, tested opt test good."
We serviced a
MAYTAG DRYER
Model MED6230RHW3
Near Cleveland, OH 44108
Bill
Job Details: 03/20/2024
"Cc dryer not working, confirmed cc. Not getting power from outlet, explained to customer they need an electrician. Uploaded a pop, spoke with snow brothers. Snowbrothers stated that the unit has a 5 year man. warranty."
We serviced a
KITCHENAID RANGE
Model KSDB900ESS8
Near Cleveland, OH 44102
Bill
Job Details: 03/20/2024
"Cc damaged door glass, confirmed cc. Changed door glass."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHW07
Near Parma, OH 44130
Bill
Job Details: 03/20/2024
"Cc door gasket ripping and lower hinge paint flaking off food on top shelf freezing, confirmed cc. Ordered new door gasket and lower hinges, office to follow up as hinges where out of stock. Explained to customer that any food near and or pressed against the vent on top shelf will freeze as that is the coldest air in the unit.; ordrng 1 W11396037 (Door gasket) and 1 W10918115 (Door hinge left bottom) and 1 W10918117 (Door hinge right bottom)"
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Independence, OH 44131
David R
Job Details: 03/20/2024
"Called and spoke to TL Went over parts already replaced. Went over customer loading, customer detergent. No excess suds. Spray arms are good, not clogged. Could possible be a small leak from the dispenser or vent, maybe building up and getting behind the door and leading to the right side leak. No apparent signs of actually leak. Customer said leak will have towards end of 3 hour cycle. Will be going off what TL and I talked about. Ordering Vent Assembly, Dispenser and a new gasket as well. ; ordrng 1 W11649995 (Vent) and 1 W11545539 (Gasket) and 1 W11412300 (Dispenser) and 1 W11483553 (Gasket)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Chagrin Falls, OH 44022
Jason N
Job Details: 03/20/2024
"Cc unit not starting cycle, fault code flashingPlugged in unit, found unit stuck in drain out cycle, f9e1 is displayed. No water left in tub, checked pressure hose, able to blow through hose, hose is clear. Unable to cancel drain out mode. Unit will need main control replaced due to pressure sensor failure. ; ordrng 1 W11513246 (Control-elec)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Willoughby, OH 44094
Joe O
Job Details: 03/20/2024
Installed agitator. Tested. Op test ok
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Eastlake, OH 44095
Joe O
Job Details: 03/20/2024
"Cc: lid locked, flashing lightsFound unit displaying error f9e1(long drain). Found harness open. Drain pump cover broke off. Applied 120v to drain pump. Drain pump functioning. Needs drain pump(for cover only) and harness.; ordrng 1 W11643701 (Harness) and 1 W11399437 (Drain pump)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS1
Near Mayfield Heights, OH 44124
Joe O
Job Details: 03/20/2024
Installed dispenser. Op test ok
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Painesville, OH 44077
Joe O
Job Details: 03/20/2024
"Cc: spoiling food, noiseFound ice build up under ff evap cover. Found average temp for ff section 37 degrees, low was . Tested defrost heater. Unit defrosting. Called whirlpool tech line spoke with Bruce. He stated to check gaskets, set mullion rail to always on. Check liner. He wants liner resealed. He stated if issue continues to replace the user interface. Found ff gasket torn. Needs gasket and ui out of stock. Office to reschedule ; ordrng 1 W11574767 (Ui) and 1 W10917313 (gasket-dor)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Strongsville, OH 44149
David R
Job Details: 03/20/2024
"Replaced washplate and screw. Had to break other washplate off. Ran diagnostics, good. All components working, good. All functions good. Op Test Ok."
We serviced a
FRIGIDAIRE RANGE
Model FEF368GSD
Near Ashtabula, OH 44004
Dan H
Job Details: 03/20/2024
"Customer complaint that unit was sparking from the back, found both left side infinite switches burned internally, unit needs new infinite switches, not rescheduling cause igs needs quoted ; ordrng 1 316436000 (Inf switch) and 1 316436001 (Inf switch), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ01
Near Ashtabula, OH 44004
Dan H
Job Details: 03/20/2024
"Cleaned condenser, op test good"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Ashtabula, OH 44004
Dan H
Job Details: 03/20/2024
"Customer complaint of squeaking noise, confirmed, installed new am kit and belt, op test no good , unit needs new gearcase; ordrng 1 W11454741 (Gearcase), used 1 W10721967 (PULLEY), and 1 W11239857 (BELT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ01
Near Ashtabula, OH 44004
Dan H
Job Details: 03/20/2024
"Cleaned condenser, op test good"
We serviced a
MAYTAG WASHER
Model MVWB757JW0
Near Andover, OH 44003
Dan H
Job Details: 03/20/2024
"Customer complaint of clanking noise, confirmed, found wash plate loose, tightened, op test good"
We serviced a
GE REFRIGERATOR
Model PFCS1RKZASS
Near Mentor, OH 44060
Dan H
Job Details: 03/20/2024
"Installed new control, op test good"
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Sheffield, OH 44054
Marie V
Job Details: 03/20/2024
"Cc that cant open door to get clothes out and unit will not work. Confirmed, control board is not operating. Getting 120V. Check ohms on drain pump. Showing 8ohms. Drain pump shorted control board. Will need new control and drain pump. Cust will call whirlpool to see if they help with repair .; ordrng 1 W11419051 (Control) and 1 W11396717 (Drain pump), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
WHIRLPOOL DRYER
Model LDE612
Near Geneva, OH 44041
Joe O
Job Details: 03/20/2024
Cc: not dryingFound unit receiving proper power. Found wire on element broke. Needs jumper wireJumper discontinued. Will make wire before return
We serviced a
MAYTAG WASHER
Model MVW6230RHW0
Near Lyndhurst, OH 44124
Jason N
Job Details: 03/20/2024
"Cc unit will occasionally not start a cycleRan diagnostics, no codes stored. Ran test cycle, all functions passed. Started normal cycle, unit sensed, locked lid and started filling. Canceled cycle, unit drained out. Started 2 more cycle, both cycles sensed, locked and filled. Had customer start a normal load with clothing, unit sensed, locked and started filling. Unable to duplicate a cycle start issue at this time. Advised customer to monitor."
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Richmond Heights, OH 44143
Jason N
Job Details: 03/20/2024
"Cc unit not draining, f9e1 displaysFound unit will not drain out. Checked under unit, found blue separated from drain pump connector. Replaced wiring to drain pump using customer supplied pre id part. Noticed splutch ring is starting to melt again. Called WP techline since this would be the 3rd occurrence in the past few months of replacing pulley(splutch), Brandon stated WP has identified issues with gearcase to splutch tolerance on some units. Recommended to replace gearcase and splutch at the same time; ordrng 1 W11449840 (Gearcase) and 1 W10721967 (Pulley)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM804ESS2
Near Cleveland, OH 44110
Jason N
Job Details: 03/20/2024
"Could not install screw and stud. Screws ordered are not the correct screw. Called BJ, part number on lookup is correct but is not the correct screw for the handle. BJ to send parts research request to WPL for correct part. In meantime advised I can just pickup correct screw at hardware store and return to install instead of waiting for WPL to respond. Rescheduling customer for next day, okd per JS. ; schdld next appmnt for 3/21 THU !"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Euclid, OH 44132
Jason N
Job Details: 03/20/2024
"Cc unit not advancing cycles Ran diagnaoitcs, found codes f7e4 for basket re engagement fault. Ran test cycle, unit did not shift into agitation. Replaced shift actuator using truck stock part. Reran test cycle, all functions passed. Op test good.; used 1 W11481722 (actuator) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Ashtabula, OH 44004
Jason N
Job Details: 03/20/2024
Installed condenser fan motor. Condenser fan operation test good.
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH01
Near Lorain, OH 44053
Marie V
Job Details: 03/20/2024
"Cc that unit is not cooling. Unit unplugged, checked amp draw 0.61 amps. Unit has a leak, ordering compressor and evaporator. ; ordrng 1 W11209866 (Compressor) and 1 W10836706 (Evaporator) and 1 TJ90BPV31 (Bullet piercing), used 1 WPW10143759 (DRIER) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW72HEDW0
Near Sheffield Lake, OH 44054
Marie V
Job Details: 03/20/2024
"Cc that the unit will not run any cycle but if set to clean washer with affresh it works. Ran diag found error code F0e1, load detected when running clean washer. All other cycles unit just has 2 straight lines. Will need new panel. Replace control panel, comes on, not beeping, and showing cycle times. Op test okNo core for return ; used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Westlake, OH 44145
Marie V
Job Details: 03/20/2024
"Cc that unit is not heating. Confirmed, found thermostat open. Checked thermal fuse, good, heater, good, cut off thermostat good. Timer as well. Ordering thermostat ; ordrng 1 WP3387134 (Thermostat)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GX5FHDXTB01
Near Berea, OH 44017
Marie V
Job Details: 03/20/2024
"Cc that unit stopped cooling. Confirmed, both sections room temperature . Evaporator and condenser fan are running, no frost on evaporator. Took back cover off and used kill a watt meter to check amps. Drawing 9.41 amps. Will need new compressor. Cust will think about it and call us back.; ordrng 1 W10160407 (Compressor), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ2
Near Strongsville, OH 44149
Marie V
Job Details: 03/20/2024
"Cc that unit is not washing dishes. Confirmed, found motor not working, getting 120v. Ordering motor. ; ordrng 1 W11613479 (Motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSZ57L18DM06
Near Avon, OH 44011
Angel
Job Details: 03/20/2024
Cc that unit is making a buzzing sound and building up ice drops on top right hand corner of freezer. Verified ice and found gasket had a gap so I steamed it out. For the sound customer showed me a video but I cant point it out but sound like condenser cardboard cover underneath is vibrating. Adjusted the cardboard and leveled unit opt test good.
We serviced a
WHIRLPOOL WASHER
Model WTW6157PW0
Near Westlake, OH 44145
Angel
Job Details: 03/20/2024
Cc that unit is making a noise when starting and going off balance. Ran diagnostics and no faults so I ran a test cycle and passed perfectly fine. Looked underneath unit and everything looks perfect so I Ran a quick cycle to hear the sound it makes and the clunking is just the slider engaging when about to start the sensing unit working as designed. Also recommended customer to make sure they have even load to make sure u it does not go off balance opt test good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF550CDHZ08
Near Westlake, OH 44145
Angel
Job Details: 03/20/2024
Replaced slides and steamed out gasket opt test good.
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near North Ridgeville, OH 44039
David R
Job Details: 03/20/2024
"Replaced all drive system parts listed. Cleaned up all leakage. Ran diagnostics, good. Ran a normal cycle to test, good. Op Test Ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near North Ridgeville, OH 44039
David R
Job Details: 03/20/2024
"Recovered refrigerant, replaced comp and drier, and couplers, pulled 28'vac w/ pump, watched, good, charged 1.87 oz r600. Unit starting to cool. Good pressures. Give 24 hours to return to normal temps. Op Test Ok"
We serviced a
MAYTAG WASHER
Model MVW6230RHW2
Near Chagrin Falls, OH 44023
Corina B
Job Details: 03/20/2024
CC that there is rust on the cabinet. Confirmed. Took pic of rust. Will need a new cabinet ; ordrng 1 W10676680 (Cabinet) and 1 WPW10612925 (Badge)
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Streetsboro, OH 44241
Corina B
Job Details: 03/20/2024
"CC that the clothes are not coming out dry. Checked the vent, airflow not strong. Checked the lint trap, clean. Customer has a foil style vent advised customer to replace with a semi rigid or rigid vent. Opt test ok."
We serviced a
CROSLEY DRYER
Model VED6505GW0
Near Streetsboro, OH 44241
Corina B
Job Details: 03/20/2024
"CC that the unit does not turn on. Confirmed. Found the l1 line burnt and the thermal fuse, open. Replaced the fuse and cord from t/s. Opt test ok. ; used 1 PT600L (4 PRONG DRYER CORD), and 1 WP3392519 (THERMAL FUSE) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Streetsboro, OH 44241
Corina B
Job Details: 03/20/2024
"CC that the bottom of the gasket is not staying in place. Confirmed. Reattached the gasket, Siliconed the gasket in place. Opt test ok."
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KWH2
Near Ravenna, OH 44266
Corina B
Job Details: 03/20/2024
CC that there is water leaking from the vent. Confirmed. Service pointer W11705834 to turn the vent the settings. Advised Cust to monitor. Opt test ok.
We serviced a
WHIRLPOOL WASHER
Model WTW7600XW2
Near Hiram, OH 44234
Corina B
Job Details: 03/20/2024
"CC that there is a loud noise in the spin. Confirmed. Found the bearings are worn. Will need new bearings and Washplate. Cust does not want to repair.; ordrng 1 W11252784 (Washplate) and 1 W10435302 (Bearings), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Perry, OH 44081
Dan H
Job Details: 03/20/2024
"Customer complaint that unit is not drying clothes, found thermal cut off open, unit needs new cut off kit; ordrng 1 280148 (Cut off kit)"
We serviced a
KITCHENAID COOKTOP GAS
Model KCGS956ESS02
Near Chagrin Falls, OH 44023
Bill
Job Details: 03/20/2024
"Cc burner not working properly, confirmed cc. Customer had part from earlier repair, installed new orf. Holder. Tested opt test good."
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS2
Near Chagrin Falls, OH 44023
Bill
Job Details: 03/20/2024
"Cc error code f8e4 again,confirmed cc. Drip tray was full of water again. Cleaned tray, checked for leaks none found. Placed observation door on unit and started cycle. No leaks found, noticed suds building with no detergent in unit. Recommend the customer try using pods, do to possible over sudsing. Customer agreed, customer to monitor after switching detergent."
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Garfield Heights, OH 44125
Bill
Job Details: 03/20/2024
"Cc lid lock broke, confirmed cc. Customer had ordered latch by mistake, unit needed strike. Ordered strike, customer chose to keep latch and install new strike when it arrives.; ordrng 1 W11457841 (Strike), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Elyria, OH 44035
Marie V
Job Details: 03/20/2024
"Cc that unit back panel is shaking back and forward , took video. Confirmed, SP, ordering panel. ; ordrng 1 W11486091 (R Panel)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS
Near Elyria, OH 44035
Marie V
Job Details: 03/20/2024
"Cc that unit is freezing food and or will spoil food as well. Took temps 47* fresh food. Freezer is at 0. Temp refrigerator set to 34*, unit will need new thermistor and control. ; ordrng 1 W10316760 (Thermistor) and 1 W11620204 (Control)"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ08
Near Amherst, OH 44001
Angel
Job Details: 03/20/2024
Replaced all parts and steamed out evaporator opt test good
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JZ5
Near Cleveland Heights, OH 44118
Corina B
Job Details: 03/19/2024
CC that the broil is to low. Advised Cust this flame is normal. Working as designed. Did adjust the cooktop flames for a simmer.
We serviced a
GE DISHWASHER
Model GPT145SSL0SS
Near Wickliffe, OH 44092
Joe O
Job Details: 03/19/2024
"Cc: wheel broke off, not draining, no powerFound control burnt up, and power cord burnt. Needs control and power cord. Customer does not want to repair at this time ; ordrng 1 WD21X24676 (main control board) and 1 WD02X25586 (Power supply) and 1 WD01X25527 (Wheel), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW01
Near Moreland Hills, OH 44022
Bill
Job Details: 03/19/2024
"Cc ice maker wont work, confirmed cc. Arm was detached from switch point, reset arm. Arm felt loose in its housing, ordered new icemaker. Follow up scheduled for 3/21; ordrng 1 WPW10300022 (Ice maker)"
We serviced a
MAYTAG WASHER
Model MVW6230RHW3
Near Chagrin Falls, OH 44023
Dan H
Job Details: 03/19/2024
"Customer complaint of loud clicking noise and banging noise, ran test cycle, heard a slight squealing, found some gearoil on cam, unit needs new cam, belt, and gearcase; ordrng 1 W11449840 (Gearcase) and 1 W10721967 (Cam) and 1 WPW10006384 (Belt)"
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Bedford, OH 44146
Corina B
Job Details: 03/19/2024
"CC that the unit does not spin. Confirmed. Started a rinse and spin, with a blanket. Found the drain in the sink backing up. Advised Cust the drain needs to be cleaned out. Opt test ok."
We serviced a
JENN-AIR RANGE GAS
Model JGD8348CDP
Near Solon, OH 44139
Corina B
Job Details: 03/19/2024
"Ordered the wrong igniter. Will need to reorder. ; ordrng 1 WP74005890 (Terminals) and 1 74004053 (Igniter), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near North Ridgeville, OH 44039
Marie V
Job Details: 03/19/2024
Cc that after preheating unit control shuts off and cant use oven until is cooled. Preheated unit to 350*. Taking long time to get flame going. Found weak igniter . Replace from T/S. Preheated unit. Op test ok; used 1 12400035 (IGNITER) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model DU948PWKQ1
Near North Ridgeville, OH 44039
Marie V
Job Details: 03/19/2024
"Cc that unit stopped working. Confirmed, found fuse open. Will need new, ; ordrng 1 675813 (Fuse)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Hiram, OH 44234
Jason N
Job Details: 03/19/2024
"Cc unit making loud grinding noise during spinChecked under unit, found pulley contacting belt shield, pulley nut was loose. Used loc-tite on nut and torqued down. Ran test cycle, no abnormal noises heard, all functions passed. Op test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Wellington, OH 44090
David R
Job Details: 03/19/2024
"Replaced icemaker damper, evap fan motor assembly and evap fan blade. Tested, good. Let run for 20 mins. All normal sounds and quiet. Good. Op Test Ok."
We serviced a
GE WASHER
Model WBSR3140G2WW
Near University Heights, OH 44118
Joe O
Job Details: 03/19/2024
Installed suspension rods. Ran test cycle. Op test ok
We serviced a
WHIRLPOOL DRYER
Model WED8127LW2
Near Shaker Heights, OH 44122
Joe O
Job Details: 03/19/2024
Cc: not dryingFound unit is only receiving 120v. Need electrician