We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV05
Near Willowick, OH 44095
Joe O
Job Details: 09/28/2022
Installed slides and gasket. Op test ok
We serviced a
MAYTAG WASHER
Model MHW8630HC0
Near Mentor, OH 44060
Dan H
Job Details: 09/28/2022
"Installed new dispenser and control, op test good"
We serviced a
FRIGIDAIRE BUILT IN FRIDGE
Model FPRU19F8RFE
Near Aurora, OH 44202
Brian M
Job Details: 09/28/2022
Cc unit not cooling Found light frost on evap No dye on evap No dye in the rear Pressure sitting at -4 on low and about 160 on high Suspect a possibility of undercharge Charged unit up Pressures are good and normal frost on evap At this time we can only wait and see what happens No visible leak
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Streetsboro, OH 44241
Brian M
Job Details: 09/28/2022
Cc of noise Could not duplicate issue Advised to watch
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Kent, OH 44240
Brian M
Job Details: 09/28/2022
Cc unit just stuck in wash cycle Found cold water shut off Advised that cold is needed to run properly its used for rinsing Ran auto test and calibration OP Test Ok
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Oberlin, OH 44074
David R
Job Details: 09/28/2022
Cc unit not starting or doing any functions when set. Found wires to drain pump broken off. Took pics. Spliced and replaced wires and taped up. Good. All functions working correctly. Op Test Ok.
We serviced a
GE DISHWASHER
Model GDT535PSM0SS
Near Olmsted Township, OH 44138
David R
Job Details: 09/28/2022
"New UI customer bought from eBay was bad. Replaced new control with old UI, good. Working. Not starting now, display with light but no cycling. Called techline. Ordering latch. ; ordrng 1 WD21X10490 (Latch)"
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Elyria, OH 44035
Angel
Job Details: 09/28/2022
Cc that unit was making a sound that unit was not making before when washing. Put unit to wash and when it started washing could hear the sound and it sounded like bad bearings looked underneath unit and noticed that it didnt have any gearcase oil so i took off the belt and spun the drive motor and the bearings were bad and to make sure i spun the drum without the belt on and it was quiet. Unit will need drive motor replaced. Office to reschedule part out of stock.; ordrng 1 W11222082 (Drive motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5GHEXNB01
Near Avon Lake, OH 44012
Angel
Job Details: 09/28/2022
Replaced dispenser switch bracket tested unit. Opt test ok.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS04
Near Chardon, OH 44024
Jason N
Job Details: 09/28/2022
Cc unit door gasket rippedReplaced RH door gasket using customer supplied pre Id part. Ensured good seal to cabinet. Op test good.
We serviced a
WHIRLPOOL DRYER
Model MED7230HC2
Near Columbia Station, OH 44028
David R
Job Details: 09/28/2022
"Cc a message popped up when first got it, check vent. No stored error codes. Nothing in owners manual or tech sheet saying check vent. Let customer know, probably a warning signal when first turning on to make sure that everything is good before starting unit. All functions are good. Unit is good and working properly. Op Test Ok."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near North Olmsted, OH 44070
Angel
Job Details: 09/28/2022
Cc that unit is not getting hot water coming in to unit. Verified unit is getting hot water to unit but the hot water thats coming in from the home is not hot enough more towards warm so when unit is set to hot and since it has to mix with cold water when coming into the unit it will feel cold by the time it fills up. Explained to customer and i saw her hot water tank and the temperature was set towards low she put the temperature hotter to test the unit to see if it was true so i waited till the tank heated up tested the unit and the water felt hotter but since the hot water takes long to get hot by the time its done filling its warm not hot. So I replaced the valve to see if it would make a difference but it didnt unit working as designed just the hot water takes long to reach the washer. Opt test ok.
We serviced a
MAYTAG REFRIGERATOR
Model MBF2258XEW1
Near Mentor, OH 44060
Dan H
Job Details: 09/28/2022
"Customer complaint that unit is not making ice, fresh food section temperature at 39 degrees, freezer section temperature at 0 degrees, cycled ice maker , ice maker did not cycle, ice maker is making a grinding noise , ice maker is receiving 120vac , unit needs new ice maker ; ordrng 1 D7824706Q (Ice maker), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG REFRIGERATOR
Model MRT311FFFZ00
Near Brook Park, OH 44142
Manny
Job Details: 09/28/2022
"Cc unit frosting up in the fz verified and saw a bit of frost on the right hand side of the fz and door, checked gasket to verify proper door seal and sealing properly, pull unit out to check the ice maker installation port and make sure warm air is not getting in through there and its seal, open the door and closed it and noticed the door closer was loose and sometimes itll get caught in the hinge and door will have a little gap on gasket on right side where frost was, tighten the door closer and advise customer to monitor the unit and if it starts frosting up again to give wpl a call and well take another look."
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Lakewood, OH 44107
Angel
Job Details: 09/28/2022
Cc that unit stopped working after one use it starts sensing and goes to done. Verified and found belt came off pulley because of an extra drive motor screw left inside pulley cover causing the belt to jam up and coming off. Replaced belt everything else looked good tested unit. Opt test ok.; used 1 W11239857 (BELT) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SMYW05
Near Kent, OH 44240
Brian M
Job Details: 09/28/2022
Cc of food freezing in center Found temps set to cold and advised on product placement OP Test Ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Cleveland, OH 44128
Marie V
Job Details: 09/28/2022
"Cc that the fresh food is not cooling and theres frost in freezer. Confirmed, temps 1* in freezer and 55* in fresh food. Got rid of frost, not from evaporator, air duck was clogged up. Found that liner around the hole unit had a gap, sealed all around and took pics. Explain cust to allow 24 hours for unit to reach normal temps. Op test ok"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHB0
Near Berea, OH 44017
David R
Job Details: 09/28/2022
"Replaced vent assembly and gasket. Ran diagnostics test, good. Customer to monitor. Op Test Ok."
We serviced a
WHIRLPOOL DRYER
Model LEB6300PW1
Near Kent, OH 44240
Brian M
Job Details: 09/28/2022
Cc unit will not shut off when opening door Found door switch broken Replaced using truck stock ; used 1 WPW10569603 (DOOR SWTCH) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Cleveland, OH 44110
Joe O
Job Details: 09/28/2022
Cc: no water coming inFound water to unit shut off. Turned water on. Ran test cycle. Op test ok
We serviced a
WHIRLPOOL RANGE
Model GY397LXUQ04
Near Middleburg Heights, OH 44130
Manny
Job Details: 09/28/2022
"Replaced membrane, ran test all buttons are functional, opt test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near North Royalton, OH 44133
Manny
Job Details: 09/28/2022
"Cc unit keeps shutting off and on, unit was disconnected, connected unit to killawatt unit working properly, removed control cover to verify all connectors were secured and they were, removed back cover to verify harness is secured and it is, unit working as designed notice the outlet without the cover and can see a lot of stripped wires and ground looks close to neutral. Customer stated that unit was still doing the same thing after she plugged in in a different outlet in the kitchen, explain that since I cant duplicate the issue there no much I can do, Opt test ok. Advise customer that if issue returns to try recording so we can determine whats going on."
We serviced a
FRIGIDAIRE DISHWASHER
Model FFCD2413UW3A
Near Perry, OH 44081
Dan H
Job Details: 09/28/2022
"Customer complaint that unit does not start sometimes, found start button on user interface broken, unit needs new user interface and console ; ordrng 1 5304517656 (Console) and 1 5304517207 (Ui)"
We serviced a
MAYTAG WASHER
Model MVWB765FW0
Near Cleveland, OH 44128
Marie V
Job Details: 09/28/2022
"Cc that the unit shows a error code every softer and unit stops working properly. It can run 3 load ok but then error code shows up. Ran diag found error code F0E3 over load f0e5 off balance load f2e1 ui stuck button. Ran auto test pass. Tilted unit and removed rotor. Rotor is starting to get stripped. Also theres oil leaking unit will need. Gearcase, impeller, slider and rotor. Stator looks good. ; ordrng 1 W10734521 (Slider) and 1 W11393685 (Gearcase) and 1 W10754161 (Rotor) and 1 W11550891 (Agitator)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Cleveland, OH 44102
Marie V
Job Details: 09/28/2022
Cc that the freezer gasket is falling off and that theres condensation in fresh food section coming from freezer. Verify drain tube is good. Sealed liner. Unit will need freezer door. The liner is too separated from door . Installing new gasket is not going to fix issue. Will need door. 6 to 8 weeks to arrive ; ordrng 1 W11178521 (Nameplate) and 1 LW10599407 (Door)
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Brook Park, OH 44142
David R
Job Details: 09/28/2022
"Replaced belt, motor. Ran diagnostics test. Good. Op Test Ok."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Brecksville, OH 44141
Manny
Job Details: 09/28/2022
"Cc unit have no power, verified unit is dead, removed terminal block cover and tested voltage, have 125vac noticed that the ground was touching the neural wire, separated wires and dishwasher came on ran diagnostics and unit finished without any issues, this was a bad install, opt test ok"
We serviced a
GE OTR MICROWAVE
Model JVM1540SN1SS
Near Lyndhurst, OH 44124
Joe O
Job Details: 09/28/2022
"Cc: arkingFound unit arking in wave guide, where wave guide meets cabinet. Spoke with bj, wave guide is not replaceable, and when it starts arking in wave guide it would need replaced."
We serviced a
AMANA RANGE
Model AGR6603SFB3
Near Madison, OH 44057
Dan H
Job Details: 09/28/2022
"Customer complaint that oven is not heating, confirmed, found wire on gas valve had fallen out, no damage, reinstalled, oven heated, op test good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5KVEXVB00
Near Bay Village, OH 44140
Gabriel P
Job Details: 09/28/2022
"Follow each step of seal system ,opt test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBW03
Near Kent, OH 44240
Brian M
Job Details: 09/28/2022
Followed Service pointer, op Test Ok
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Cleveland, OH 44105
David R
Job Details: 09/28/2022
"When turning dial on control, all display lights will come on at once. Will need a new control, replace other parts as needed on return. ; ordrng 1 W11611306 (Control)"
We serviced a
AMANA DISHWASHER
Model ADB1400AGW3
Near Madison, OH 44057
Dan H
Job Details: 09/28/2022
"Customer complaint that unit is not washing, started normal wash cycle, unit filled, wash motor never started, wash motor is receiving 120vac , unit needs new sump assembly , ran entitlement actual goods issue date 1/4/22; ordrng 1 W10888591 (Sump), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Ravenna, OH 44266
Brian M
Job Details: 09/28/2022
Installed control and noise filter OP Test Ok
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS02
Near Cleveland, OH 44113
Angel
Job Details: 09/28/2022
Cc that unit has been making a vibrating sound periodically but its been cooling perfectly. Unit was in a defrost when i arrived so I waited for unit to start up to see if it would make the sound and it started up perfectly the only thing was that when i removed unit from spot the panel by the compressor was dented in so i fixed dent and explained to customer that it couldve been that but everything sounds good customer stated it was good he was just worried compressor was bad explained to him compressor is working perfectly specially with him having 3* in freezer and 36* in ff section. Unit working as designed at this moment. Opt test ok.
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Cleveland, OH 44113
Angel
Job Details: 09/28/2022
Cc that unit is not filling or doing anything. Confirmed started unit up and it wont fill or rotate will need main control board replaced. Building manager had control already so I replaced control board tested unit. Opt test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Cleveland, OH 44105
David R
Job Details: 09/28/2022
"Customer had POP. Cc unit frosting up in FZ and not cooling in FF. Took pics of all ice and frost. Found FF door is not closing correctly, gap, allowing air to get it. Tried adjusting at hinge, did not work. Will need new FF door, also would suggest replacing FZ door as well, control , and to steam all ice off FZ compartment. Ordering both doors and control. *** 2 count ; ordrng 1 LW10599396 (Door FF) and 1 LW10599399 (FZ door) and 1 W11178521 (Badge) and 1 W11594670 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Cleveland, OH 44135
Marie V
Job Details: 09/28/2022
Cc that the ice maker arm is not going down and that is not leveled. Leveled unit and showed cust how ice maker operates. Op test ok
We serviced a
WHIRLPOOL DISHWASHER
Model KDFM404KPS0
Near Burton, OH 44021
Joe O
Job Details: 09/28/2022
Installed drain hose. Tested. Op test ok
We serviced a
KITCHENAID ICE MAKER
Model KUIC18NNZS0
Near Rocky River, OH 44116
Marie V
Job Details: 09/28/2022
"Cc that the unit makes a loud noise and instead of unit getting cold it gets hot and is not making ice. When start unit. Water coming in to bucket pressure is very slow. Unit did a flush and filled back up. Unit starts making the noise. Is from compressor. Like all springs inside had broken off. Cust will buy new.; ordrng 1 WPW10605286 (Compressor), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Parma, OH 44134
David R
Job Details: 09/28/2022
Replaced FZ gasket. Good. Op Test Ok
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near North Royalton, OH 44133
David R
Job Details: 09/28/2022
"Replaced drain pump. Ran diagnostics, good. Op Test Ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Madison, OH 44057
Dan H
Job Details: 09/28/2022
"Customer complaint that unit is not cooling, fresh food section temperature at 41 degrees, freezer section temperature at-9 degrees, compressor and condenser fan are running, evaporator fan is running, air damper is working, thermistors test good, unit needs new control, customer does not want repair at this time; ordrng 1 W11455229 (Cntrl), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LGHK2336TF0
Near Ravenna, OH 44266
Brian M
Job Details: 09/28/2022
Rebuilt ice maker housing Also found leak at 5/16 connections Customer stated floors are wavy now Advised to reach out to warranty company about floor Replaced using truck stock OP Test Ok ; used 2 WR02X11330 (5/16 UNION) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW0
Near Cleveland, OH 44127
Manny
Job Details: 09/28/2022
"Cc unit making a grinding noise and detergent not dissolving, ran diagnostics and no codes when unit went to agitate heard a grinding noise, stop cycle and found wash plate bolt loose, tighten bolt, opt test ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS00
Near Chardon, OH 44024
Joe O
Job Details: 09/28/2022
Installed control and evap cover. Unit is cooling. Advised to allow 24 hours for temps to adjust. Op test ok
We serviced a
MAYTAG WASHER
Model MHW6630HW0
Near Conneaut, OH 44030
Dan H
Job Details: 09/28/2022
"Customer complaint that unit will not complete wash cycle, ran diagnostics found f0e2(over suds) error code, ran test cycle, unit completed test cycle, no errors, advised customer to run clean washer cycle, advised customer that a load size equals 6-7 bath towels and to only use 1-2 tablespoons of H.E detergent , unit is operating as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Grafton, OH 44044
David R
Job Details: 09/28/2022
"Replaced icemaker. Ran test mode, good. Give 24 hrs or so for a full bin of ice, Op Test Ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Cleveland, OH 44121
Manny
Job Details: 09/28/2022
"No refrigerant to Recover, replaced compressor, filter and Evap, placed in a 29in vacuum and holding for 15 minutes, charged with 4.24OZ of R134a pressure holding at 1 psi, good frost pattern on evap, unit is cooling, advise customer to allow 24 to 48 hours for temps to equalize,opt test ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Avon, OH 44011
Gabriel P
Job Details: 09/28/2022
"Follow each step of seal system,opt test ok"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Kirtland, OH 44094
Joe O
Job Details: 09/28/2022
Cc: not workingFound punch in garbage disposal. Knocked out punch. Ran test cycle. Op test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM00
Near Conneaut, OH 44030
Dan H
Job Details: 09/28/2022
"Customer complaint that unit is not cooling properly, fresh food section temperature at 68 degrees, freezer section temperature at 9 degrees, compressor and condenser fan are running, evaporator fan is not running, evaporator fan motor is receiving 120vac , unit needs new evaporator fan motor ; ordrng 1 W11024089 (Fan motor), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near North Ridgeville, OH 44039
Gabriel P
Job Details: 09/28/2022
Found no error code ran normal cycle and color cycle they both pass but when I leave customer say it doesnt work it shut off Im going to order a control but dont know if it will fix issue cause not showing issue ; ordrng 1 W11608056 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDW04
Near Ravenna, OH 44266
Brian M
Job Details: 09/28/2022
"Cc unit not cooling Plugged unit in as soon as compressor tried to start unit tripped Replaced start device unit ran a little longer then tripped Found outlet to be wired as 220v Plugged unit into different outlet unit seems to be running but no evap fan And may also need compressor Part not in stock ; ordrng 1 WPW10662129 (capacitor) and 1 WPW10197428 (start relay) and 1 WP2315539 (motor-evap) and 1 W11562259 (Control) and 1 W11635510 (Compressor), used 1 8201786 (STARTER) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDB9979SKZ0
Near Avon Lake, OH 44012
Angel
Job Details: 09/28/2022
Replaced heater tested unit to make sure its functioning and not leaking. Opt test ok.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Kirtland, OH 44094
Joe O
Job Details: 09/28/2022
"Cc: out of balanceFound suspension rods weak. Needs suspension rods; ordrng 1 W11130362 (suspension), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Cleveland, OH 44113
Manny
Job Details: 09/28/2022
"Evan stated that maintenance guy couldnt unlock unit after testing it, found door locked, turned unit on door unlocked as designed, explained to Evan that this latches have a wax motor and if the unit is not paused during a cycle before powering off the door will stay locked until the next power cycle. Unit is working as designed, opt test ok, took parts in case of return."
We serviced a
AMANA DISHWASHER
Model ADB1400AGW3
Near Ashtabula, OH 44004
Dan H
Job Details: 09/28/2022
"Customer complaint that unit is not filling with water, found fill hose kinked, unlinked, unit filled, unit is operating as designed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Mentor, OH 44060
Joe O
Job Details: 09/28/2022
Installed element. Tested. Op test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM02
Near Westlake, OH 44145
Marie V
Job Details: 09/28/2022
"Cc that the unit is freezing food in fresh food section and that does not know how to change temperature for unit, and that the ice gets all stuck when dispensing. Tested dispenser is working properly, tested with Cush and cubes ice. Also temperature was set to -5 in freezer and 37* in fresh food. Recommended temps are. 0* and. 38*. Temperature inside unit was 34* in fresh food and 2* in freezer. Op test ok"
We serviced a
GE REFRIGERATOR
Model GFE28HMHEES
Near LaGrange, OH 44050
Gabriel P
Job Details: 09/28/2022
Replace fan opt test ok
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Beachwood, OH 44122
Jason N
Job Details: 09/28/2022
"Installed main control. Ran auto test and calibration. All functions passed, op test good."
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near Beachwood, OH 44122
Jason N
Job Details: 09/28/2022
Cc unit interior lights not workingReplaced all LED modules using customer supplied pre Id parts. Illumination restored to entire unit. Op test good.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ0
Near Cleveland Heights, OH 44121
Jason N
Job Details: 09/28/2022
"Cc unit not workingRan diagnostics, found code 6-1 for inlet valve electrical problem. Ran diagnostics test, found wash pump did not turn on. Checked power from control board, found connector for wash had backed out of control. Reinserted and secured. Reran wash test, wash pump turned on and all functions working properly, op test good."
We serviced a
ADMIRAL DRYER
Model ADE7000AYW
Near Cleveland Heights, OH 44118
Jason N
Job Details: 09/28/2022
"Cc unit not startingChecked power into unit, good at 242v. Checked all thermals, found rear thermal fuse open.; ordrng 1 WP53-1182 (Thermal fuse)"
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE500ESS11
Near Solon, OH 44139
Jason N
Job Details: 09/28/2022
"Cc unit not heating Ran diagnostics, found fault code f1e5 for inverter error. Per tech sheet, replacing inverter board and magnetron. See job communications report on alternate shipping address for parts. ; ordrng 1 W11346197 (Magnetron) and 1 W11325604 (Inverter) and 1 W11325786 (Control)"
We serviced a
JENN-AIR REFRIGERATOR
Model JS48NXFXDE01
Near Bentleyville, OH 44022
Jason N
Job Details: 09/28/2022
"Cc unit not making ice correctly and leaking into freezer and ice containerFound ice buildup around ice maker fill cup and down into freezer bottom. Cleared ice and ran manual ice maker test, found water pressure when ice maker fills is too high and splashing water out of fill cup. Advised customer to contact plumber to adjust house water pressure or at least water pressure into unit."
We serviced a
KENMORE DRYER
Model 110.8698311
Near Chagrin Falls, OH 44023
Jason N
Job Details: 09/28/2022
"Cc unit making noiseConfirmed squealing during operation. Replaced idler pulley, and rollers using truck stock repair kit. No abnormal noise heard. Op test good. ; used 1 4392067 (DRYER REPAIR KIT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAH01
Near Rock Creek, OH 44084
Jason N
Job Details: 09/28/2022
"Cc unit not cooling properly, functions randomly not working, lights not working on deli panelFound no display on pantry UI, pulled UI, found board is shorted/corroded as well as wiring harness. Unplugged board. Quoted customer deli UI replacement. ; ordrng 1 WPW10732686 (Deli panel assembly)"
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS20XVMS6
Near Bay Village, OH 44140
Angel
Job Details: 09/27/2022
"Cc that there was water leaking from around the filter side and food freezing in ff section she has had the water turned off for about a month because of issue. So i removed the bypass which thats what she had installed and reseated it asked her to turn on the water and there were no leaks tried dispensing water a couple of times and no water was leaking explained to customer the by pass was probably not seated correctly causing the leak but there was no leaks at all. For the food freezing I noticed she had the freezer temperature at -6 and explained to her that the compressor will keep running more causing the ff section to get colder and freezing her food also found that she was blocking the vent explained to her to keep tall stuff from blocking the vent and fixed the temperature settings for her. If issue with freezing food happens again she will need thermistor, damper and control board replaced. Opt test ok ; ordrng 1 WPW10312695 (Control board) and 1 WPW10127427 (Damper) and 1 WP12791416 (Thermistor), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Elyria, OH 44035
Marie V
Job Details: 09/27/2022
"Cc that the unit does not always start , that right now is working but 2 days ago it was not starting. He waited few min then try again. Still nothing later on stared running good. Today unit is working properly, unit is also cycling. Verify all connections. Everything looks good. Called techline spoke to Andy he said to replace timer. Replaced timer from surplus. Tested all cycles. Tuned on all time. Op test ok; used 1 W10857612 (Timer) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM0
Near Mentor-on-the-Lake, OH 44060
Corina B
Job Details: 09/27/2022
CC that the unit is not cooling. Confirmed. No frost pattern on the evaporator. Will need a compressor and evaporator. Parts and labor are under manufacturing warranty. ; ordrng 1 W11407409 (Evaporator) and 1 W11209866 (Compressor) and 1 WPW10143759 (Drier)
We serviced a
WHIRLPOOL OTR MICROWAVE
Model WMH31017HZ7
Near Westlake, OH 44145
Gabriel P
Job Details: 09/27/2022
Customer complaint that is not turning replace motor again and it work but is still making walling sound when turning call tech line they advise to replace glass tray and rollers customer will install ; ordrng 1 W11252182 (Glass tray) and 1 W11367904 (Tray cook)
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS0
Near Chardon, OH 44024
Jason N
Job Details: 09/27/2022
"Cc unit oven not workingRan bake and broil tests, unit ignitors are not sparking. Checked all connections on controls, went to check power to DSI board when running bake test, unit ignited. Ran bake and broil tests again. Unit ignited properly. Could not determine what the initial cause of non spark issue was, but unit is now working properly."
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Parma, OH 44134
Manny
Job Details: 09/27/2022
"Cc unit squeaking, verified and unit and unit squeaking, took unit apart and found pulley and rollers hard to rotate, replaced pulley and rollers. Opt test ok"
We serviced a
MAYTAG OTR MICROWAVE
Model MMV6190FZ1
Near Parma, OH 44134
Manny
Job Details: 09/27/2022
"Cc unit intermittently keep saying door no closed, verified and found control with corrosion, tested switches and switches needs to be replaced and no continuity on control from switch tested continuity on harness from control connector to interlock connector and no continuity checked again and good continuity , control, switches and harness needs replaced. Customer will not proceed with the repair ; ordrng 1 W11361144 (Control) and 1 W11087317 (harns-wire) and 1 W11244490 (interlock)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Grafton, OH 44044
David R
Job Details: 09/27/2022
"Clicking noises and unit not starting. Unit will just countdown without going into cycle. Found main control relays are corroded. Ordering main control, latch and drain pump. ; ordrng 1 W11305308 (Control) and 1 WPW10653840 (Latch) and 1 W10876537 (Drain pump) and 2 WP8268961 (Pad)s"
We serviced a
WHIRLPOOL DRYER
Model WED8300SW2
Near Geneva, OH 44041
Brian M
Job Details: 09/27/2022
Cc error f1 According to tech sheet needs main control ; ordrng 1 WPW10111606 (cntrl-elec) and 1 SHIPPING (shipping and handling)
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW2
Near Garrettsville, OH 44231
Brian M
Job Details: 09/27/2022
Cc of noise Could not duplicate issue but during inspection found cam pulley to be worn down like teeth not hitting properly Installed new cam from truck stock Ran auto test no issue Advised to watch ; used 1 W10721967 (PULLEY) from stock
We serviced a
MAYTAG stack w/d
Model MED5630HC2
Near Mantua, OH 44255
Brian M
Job Details: 09/27/2022
Customer just wanted to make sure unit was installed properly and questions about usage Advised on settings checked installation OP Test Ok
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW0
Near Mentor, OH 44060
Corina B
Job Details: 09/27/2022
"CC that there is a noise in agitate. Confirmed found the washplate splines are worn. The gearcase splines are also worn. Will need a new geacase and washplate. Cust does not want to repair ; ordrng 1 W10752283 (Washplate) and 1 W11454734 (Gearcase), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADW2
Near Wickliffe, OH 44092
Corina B
Job Details: 09/27/2022
"CC that the unit is not starting. Confirmed. Checked the control 120 volts to the pump and motor. Will need a new pump and motor. Cust does not want to repair ; ordrng 1 WPW10671941 (Pump and motor), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Parma Heights, OH 44130
Gabriel P
Job Details: 09/27/2022
Unit had lots of water and it was not draining so use shot vac to empty water and wants I got underneath unit found harness broken and drain pump damage ordering harness but is out of stock customer said that there is a new unit getting deliver by oct 4 that if we dont get there on time to forget it cause unit will be gone ; ordrng 1 W11335100 (Harness)
We serviced a
GE WASHER
Model GTW810SSJ1WS
Near Wickliffe, OH 44092
Corina B
Job Details: 09/27/2022
"CC that the unit will barely fill and agitate then stops. Confirmed. Found the basket seized. Was able to free the basket. Started a drain and spin, spinning freely. Started a normal cycle. The gearcase is grinding. Will need a new gearcase, shifter and sensor. Cust does not want to repair ; ordrng 1 WH38X24734 (Gearcase) and 1 WH05X24735 (Shifter) and 1 WH12X23995 (Shifter) and 1 WH43X25444 (Washplate), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL DRYER
Model TGDS740PQ0
Near Mayfield Heights, OH 44124
Corina B
Job Details: 09/27/2022
CC that the unit does not heat. Confirmed. When turning on the igniter will come on and turn the valve on once then stops. Found the gas coils have failed. Replaced the gas coils from t/s. Opt test ok; used 1 279834 (COIL) from stock
We serviced a
MAYTAG DRYER
Model MEDB835DC4
Near Brecksville, OH 44141
Manny
Job Details: 09/27/2022
"Replaced heater, ran test cycle and heater came on for 30 seconds then nothing, tested components and found thermal fix open replaced with TS surplus #WP8557403, unit still not working, called Bj he had me run some test and voltage We determine that unit needs main control and outlet thermistor; ordrng 1 WP8557403 (Thermal fix) and 1 W11133021 (cntrl-elec) and 1 WP8577274 (thermistor)"
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Seven Hills, OH 44131
Manny
Job Details: 09/27/2022
"Cc unit not doing anything and sparks when plugged in, informed customer that the sparks are normal when unit is being plugged in, heard pump humming, reset emergency drain and ran diagnostics code f9e1 for long drain, ran test cycle unit finished without any issues, unit working properly at this time called wpl safety line to document findings
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near South Euclid, OH 44121
Corina B
Job Details: 09/27/2022
CC that the bleach goes on the floor. Confirmed. Found the basket leaning to far forward. Raised the front feet. Bleach is not running over the tub ring. Opt test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT313CZLW00
Near Cleveland, OH 44102
Angel
Job Details: 09/27/2022
Cc that unit started doing the same thing again where they get water in the ff section. Verified and noticed drain tube was clogged up again causing the issue Looked in back and noticed that the drain tube was not installed properly where its supposed to be causing warm air to get in through drain tube causing it to clog up. Steamed out all ice made sure water was flowing properly and that drain tube was set where its supposed to. Did not need compressor and other parts unit is cooling properly and compressor is running perfectly. Opt test ok.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near North Olmsted, OH 44070
Marie V
Job Details: 09/27/2022
"Cc that the unit is not making ice. Confirmed, took temps 40* in fresh food and 20* in freezer. Both section evaporator is frozen. Verify both thermistor they are reading in range unit will need control. Cust will defrost unit. Also he will call back if they want to continue. ; ordrng 1 WPW10675033 (Control), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MHW5630HC
Near Mantua, OH 44255
Brian M
Job Details: 09/27/2022
Customer showed pop took pic Customer has concerns about wash ability Found unit functioning fine Advised on settings OP Test Ok
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC500ESS01
Near Mayfield Heights, OH 44124
Jason N
Job Details: 09/27/2022
"Recovered refrigerant, installed sealed systems parts. Pulled vacuum on system to 29 in/hg, held vacuum. Recharged system with 5.75oz. Of r134a. Low side stable at 3 psi, ff section starting to cool. Advised customer to allow 24-36 hours for unit to return to desired temperatures."
We serviced a
ROPER WASHER
Model RTW4516FW2
Near Fairport Harbor, OH 44077
Joe O
Job Details: 09/27/2022
Installed gear case and actuator. Ran auto test and calibration. Op test ok
We serviced a
MAYTAG WASHER
Model MHW8630HW1
Near Beachwood, OH 44122
Joe O
Job Details: 09/27/2022
Cc: squeaking in spinCustomer showed upon arrival a simulated noise by pushing on the unit. Sounds as if the pedestal is rocking causing a squeak. Ran drain and spin. Found unit very well balanced. Advised customer the pedestal is squeaking. Do not see anything coming apart on pedestal. And in high speed spin noise is not present. Found hoses and cord hitting back of unit cause if ticking noise. Unit functioning as designed. Op test ok
We serviced a
KENMORE DISHWASHER
Model 665.14833N511
Near Madison, OH 44057
Dan H
Job Details: 09/27/2022
no answer at door or phone; saved tckt
We serviced a
GE REFRIGERATOR
Model GFD28GBLETS
Near Madison, OH 44057
Dan H
Job Details: 09/27/2022
"Installed new door switches, op test good"
We serviced a
GE DISHWASHER
Model GDT655SMJ0ES
Near Perry, OH 44081
Dan H
Job Details: 09/27/2022
"Customer complaint that unit is not starting just beeping, found diagnostics led not flashing, unit needs new control; ordrng 1 WD21X24901 (Cntrl), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
GE WASHER
Model GHWN4250D1WW
Near Perry, OH 44081
Dan H
Job Details: 09/27/2022
"Installed new drain pump , op test good"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Strongsville, OH 44136
David R
Job Details: 09/27/2022
"Customer complaint that unit is making a loud banging noise. Found when in spin mode the drain hose is banging the back of the unit. Zip tied the drain hose to the waterline and also suggested customer to put styrofoam between hose and unit to help as well, unit is good, Op Test Ok"
We serviced a
GE RANGE
Model PGB930SEJ7SS
Near Fairview Park, OH 44126
Marie V
Job Details: 09/27/2022
"Cc that the oven is not cycling or getting to temp. Found oven sensor looked like it was moved or hit with something that is not straight. Started unit to preheat at 350*. Taking temps while unit cycles on and off. Is under range. Cust will call back if she wants to continue.; ordrng 1 WB24X25557 (Oven sensor), used 1 SHIPPING (shipping and handling) from stock"