Great service and on time
FRAN - North Ridgeville, OH
Techs were very polite and answered my questions.
Great Service, helped get warranty coverage of defective part
JOHN - Lakewood, OH
Very professional. Found problem that local appliance repairman could not find.
Very Impressed with Scheduling and thoroughness
LAUREN - Columbia Station, OH
CATHLEEN - Avon Lake, OH
RITA - Maple Heights, OH
Excellent quality service
ROBERT - University Heights, OH
The technician was knowledgeable, knew right away what needed to be done, ordered the necessary parts, and upon arriving to do the install of the new parts completed the job in a timely and quality manner. Everything one would want in a repair service.
MLC - Rocky River, OH
On time. Efficient. Very reliable. Great communication. Goes above and beyond to ensure quality and a well thought out repair. This is the best appliance repair company that I have had. I got them through Lowe’s home warranty. Lowe’s should use them as much as they can.
mary - Mayfield Heights, OH
The best service ever.
CAROLE - Westlake, OH
Same day service for my fridge was awesome.They were very professional and fixed it right away. Thank you for the excellent service. I will sure tell my friends and family about FREDS great service! Thanks again!
Technicians Mac and Gabriel were professional and courteous - thanks for the great service!
JAMES - Amherst, OH
PAUL - Westlake, OH
checked problems out and informed us of the problem. waiting on my wife to make her decision on fix or scrap.
RYAN - Aurora, OH
Fixed my problem quickly and efficiently.
Very polite technicians
ANGELO - Willoughby, OH
ROSE - Lorain, OH
Fred's employees are polite as well as professional.
DAVE - Gates Mills, OH
Best service I’ve ever had!
CYNTHIA - Strongsville, OH
The staff at Fred’s are very friendly, knowledgeable and professional. I appreciated the reminder calls when the repairman was going to arrive; they have a great system. The first visit he found the problem with my wash machine and ordered parts that arrived within 2 days. He was back right after that to fix it. He scheduled me as the last call for the day to accommadate my schedule, which is exactly what happened. I would highly recommend Fred’s to anyone looking for the perfect company for repairs.
LISA - Avon, OH
Response from Fred's Appliance Service:
Hello Lisa! Thank you for your review. We're very sorry you felt you received less than stellar service. We reached out to you via telephone on 3/6, and we didn't seem to be able to connect. Please give us a call at 888-453-7337 or email email@example.com. We will be ready to figure out a solution! Thank you -The Fred's Team
MARTHA - Ashtabula, OH
Andy did a terrific, professional Job with my repair. He was quick to find and repair my water leak. He is very pleasant and explained the problem to me.
JACK - Lakewood, OH
Dan did a great job of identifying and fixing the problem with our dishwasher very quickly.
Good Service,and the price was right!
SANDY - Brooklyn, OH
Chad was on time.He was a very nice guy.Chad explained what the problem was and fixed it.The price for his service was reasonable.I would recommend Fred's Appliance to my friends and family.
RALPH - Avon, OH
MARY - Ashtabula, OH
oswaldo - Lorain, OH
awesome techs and very respectful
DEANNA - Mentor, OH
Excellent service. Very knowledgable and friendly.
WILAM - Lorain, OH
It was good
ALEX - Parma Heights, OH
KRISTINA - Mentor, OH
Technician arrived as expected and was knowledgeable
KIM - South Amherst, OH
RYAN - North Ridgeville, OH
Aldona - North Ridgeville, OH
Mack was quick and efficient. Diagnosed the problem quickly and took care of the situation. Loved the tracking system day of service.
GREAT SERVICE, EXCELLENT PRESENTATION,INFORMATION
RITA - Fairview Park, OH
Professional and knowledgeable service
BARBARA - Mentor, OH
Brian Brocco is an asset to the company. He is knowledgeable, prompt and does the repairs in a timely manner. He made sure my dishwasher was running smoothly before he left. I appreciate a repair person who is thorough.
Fast and Courteous Service
MARTIN - North Olmsted, OH
We're very please with the service we received from Fred's Appliance Service.
Knowledgable and Professional Technician
ANNA - South Euclid, OH
Technician did all that he could. My issue still remains, but it is due to poor product design--something I will discuss with the manufacturer directly. Technician was able to fix another fridge related issue I was having. Very knowledgeable on appliances.
GREAT PROFESSIONAL SERVICE!
JAMES & TERESA - Cleveland, OH
WE WERE UNDER WARRANTY. PRICE N/A WE WOULD RECOMMEND FRED'S APPLIANCE SERVICE TO OTHERS.
Fixed dish washer
NANCY - Ashtabula, OH
All around excellence!
PATRICE - Bratenahl, OH
Corina was so impressive with her knowledge, professionalism, courtesy and timeliness of getting the job done. What a pleasant surprise to have a woman doing this job and so well.
EDWARD - Cleveland, OH
Great job once again
ronald - Seven Hills, OH
Always worked around my schedule. Good experience thanks
MELVIN - Cleveland, OH
LAURA - North Ridgeville, OH
On time, very professional and very nice!
NADIJA - Broadview Heights, OH
Cost is n/a, appliance is under warranty.
MARTHA - Chagrin Falls, OH
Good service and friendly personality.
LARRY - Conneaut, OH
LINDA - Mayfield Heights, OH
He was on time professional and fixed it and also Very helpful in answering my questions
JAMES - Parma Heights, OH
JEWEL - Cleveland, OH
The technician, Corey was a very pleasant person and helpful. It was a minor part replacement to our maytag washing machine, and my husband and I was glad Corey was our technician. The women I talked to at Fred’s Appliance were very helpful and pleasant. I would recommend this repair service company.
GEORGETTE - Cleveland, OH
ANDRE - Rocky River, OH
Not a cool experience.
MARSHBERRY - Woodmere, OH
This service had to be pushed back for over a month. Sometimes the tech didn't show up when scheduled. Other times he didn't seem to be knowledgeable about how to repair the ice maker.
Response from Fred's Appliance Service:
Hello Marshberry! Thank you for your note. Unfortunately, this ice machine got the best of us. Sometimes, things just don't go as planned. We're very sorry for the troubles! -The Fred's Team
service was very good
LADONNA - Painesville, OH
10 out of 10
GEORGE - Conneaut, OH
Great service, knowledgable and professional technition.
KARL - Kirtland, OH
Corina did a great job in repairing our refrigerator. She arrived on time, completed the repairs in a professional manner, and was a pleasure to be around. Thanks
DIANE - Chagrin Falls, OH
Fantastic Fred's Team
PETER - Willowick, OH
The Team from Fred' was on time, kind, effecit, through. H explained what he did and provided help full ways to maintain our machine. Fred's will will be my first call for honest,dependable service
STEPHANIE - Willoughby, OH
Great service, even better communication
RONALD - Rocky River, OH
keeps customer advised of arrival time, determined issue was not due to manufacturer but installation. Made recommendations which were clear and easy to understand.
GERTRUDE - Cleveland, OH
She was very helpful..
Skilled,friendly,clean,very happy with service.
WILLIAM scott - North Olmsted, OH
gina - Mentor, OH
MAUREEN - Cleveland, OH
Felt a little silly. He said there was no problem. Oven pops a lot this is the burner igniter. All the time noise but glad no real problem. We will see
RHONDA - Kent, OH
Very polite, on time and extremely helpful.
connie - Geneva, OH
A bit PRICEY! He was here less than 20 minutes and servicing was over $300! TOO PRICEY!
Response from Fred's Appliance Service:
Hello Connie! Thank you for your note. We know sometimes prices are high. These is in direct result of the cost of parts. We do not set the pricing on parts. These prices are set by the manufacturer. I wish we had better control over cost of parts. Thanks for your note! -The Fred's Team. (PS--you may want to contact Maytag directly at 800-253-1301 to voice your concern. They do listen to their customers)
MARLEEN - Gates Mills, OH
When the job was completed I felt confident the problem was resolved.
Professional and Efficient
Bob - Westlake, OH
Brian from Fred's Appliance did a great job. Arrived on time and took care of the problem in short course. Live technology Fred's uses to schedule and remind customers of service calls..... A-1
marilyn - Beachwood, OH
Rep wee but could nt figurairman got right to work and found our problem!
MIRIAM - Parma, OH
We had been finding a water puddle on our kitchen floor everyday when we came home. It was near our stove but we knew the stove could not be the problem. The refrigerator was also near the puddle, but we could not find any stream coming from it, but the repairman discovered right away that the refrigerator actually was the problem and was able to fix it right away!
on time, customer oriented
RAYMOND - Painesville, OH
Very polite and industrious. Explained procedures and parts very well.
MARILYN - Mentor, OH
norman - Beachwood, OH
Good Service. Very nice tech. Totally satisfied.
hobart - LaGrange, OH
Very good service, on time, knowledgeable, curtious, would call again for service❗️
ellen - Rocky River, OH
late arrival but otherwise good service
ronald - Strongsville, OH
DANIEL - Westlake, OH
Great service from Brian. He explained the problem clearly. Warranty repair, no charge.
Great service! Love how you can track the driver
SUSAN - Westlake, OH
SHAWN - Parma, OH
Excellent customer service!
BELINDA - East Cleveland, OH
Dan was great help me know the refrigerator better
Great Friendly Service
JOAN - Andover, OH
Very friendly and helpful
nathan - Cleveland Heights, OH
Arrived on time-excel. apperance-- with tools and parts
richard - Jefferson, OH
He would be welcome in our home to work again
richard - Chagrin Falls, OH
Service technicians are all very polite and respectful
robert - Mayfield Heights, OH
manuela - Cleveland, OH
Great service, very friendly and knowledgeable.
richard - Lorain, OH
john - Cleveland, OH
The team was responsive from calls about scheduling to the amazing staff that came out to fix the dishwasher. It is more like a whole new dishwasher!! I loved the tracker for the service team it made planning so much easier
aileen - Bay Village, OH
marleen - Novelty, OH
It was great!
Fred's is great.
john - Avon Lake, OH
They did the work quickly and professionally. Fred's is the Best!
Washing machine repair - warranty
martha - Euclid, OH
JEROLD - Chagrin Falls, OH
Response from Fred's Appliance Service:
Hello Jerold! Very sorry for the continued trouble with your refrigerator. We have you back on the schedule, and we will get this issue resolved for you. Thank you! -The Fred's Team
SUE - Painesville, OH
Art was so nice and did a great job on our repair.
wendy - Maple Heights, OH
Service technician Corey was very professional- couldn’t find a problem-but left me feeling much safer using my washer. Really wish I knew why it smelled like burning rubber during spin cycle though. It doesn’t smell like that now.
sheryl - Willoughby, OH
I am very satisfied with service from 1st phone call to the completed repairs . This repair was under warranty from the manufacturer so I’m not sure about their pricing but I would use them again if the need arises.
kathleen - North Ridgeville, OH
Great service and knowledge of repair
Great servicemen that did a awesome job
shawn - Lorain, OH
Fred's did a awesome job servicing my appliance.
david - Broadview Heights, OH
Chad is an excellent tech. We also love your tech tracker feature
deb - Solon, OH
We called Fred's Appliance because our ice machine on our refrigerator was not working. The repairman came out and said we needed a part which he would order. He turned off the ice maker and said everything would be ok until he got back a few days later. Here he caused our entire refrigerator and freezer to go out and all food spoiled. We returned home to a disaster of a warm refrigerator and spoiled food when all we originally had wrong was an ice maker that did not work. Never once did the repairman say that the refrigerator could go out.
Response from Fred's Appliance Service:
Hello Deb, Thank you for your note. We will be calling you shortly to discuss. Thank you -The Fred's Team
Very good service on repair.
michael - Madison, OH
wanda - Lorain, OH
Great Service Techs, Communications
DOUGLAS - Ashtabula, OH
Service Techs were great and office called frequently to update while waiting for parts to arrive.
Anonymous - Rocky River, OH
Our problem with the fridge's noise was resolved immediately. The technician was very knowledgeable and showed up on time. I was given a time window between 1pm-4pm...technician called 10 minutes before arrival around 2:20pm,
really great technician
DAVID - Brooklyn, OH
DANITA - Mentor, OH
thomas - Geneva, OH
Dishwasher only three years old. Took two visits, but Art stayed with it Two hours and got it all up and running! Very
CATHERINE - Kirtland, OH
Very knowledgeable and stayed with diagnostics step by step. So appreciate!
kenneth - Amherst, OH
very good service
ROBERT - Chagrin Falls, OH
JACQUELINE - Kent, OH
Had to call another tech out that same day who knew exactly was wrong and ordering parts. Pretty simple igniter issue and my complaints regarding inconsistent operation is notorious of this igniter fail. A total waste of time and money!
Response from Fred's Appliance Service:
Hello Jacqueline! Very sorry for continued troubles. I've reviewed your job record, and nothing seems awry. We will gladly come back out to further address any issues you may have. Feel free to email firstname.lastname@example.org or call 888-453-7337. We're here to help! Thank you -The Fred's Team
MARYGRACE - Burton, OH
I'd recommend to all my friends
KELLEY - Westlake, OH
Fast and efficient. You can send Mac here any time. Knows his stuff !
Great service as always
john - Wellington, OH
ARDA - Beachwood, OH
The service couldn't have been better.
HERB - Rocky River, OH
He and his trainee, also Brian, made every effort to duplicate the problem, but it would not occur. The buzzer has been fine.
CAROLE - Elyria, OH
Was treated very nice. Give him a raise!
D - Avon, OH
Our technician shared with me what was done in a professional way that I was able to understand. He went out of his way to take care of the problem. I would ask for Paul if I should have any future problems.
Good service company
SHANNON - LaGrange, OH
PATRICIA - Mentor, OH
The technician was knowledgeable, professional, and willing to answer all my questions. My service was under warranty so cost to me was not an issue.
GAIL - Brook Park, OH
Tech arrived on time and was very helpful.
Would have been nice to have the problem explained or written down in its entirety.
JASON - Cleveland, OH
Response from Fred's Appliance Service:
Hi Jason! Thank you for your note. The original technician, Mac, will be calling you shortly to discuss. Thank you! -The Fred's Team
SCOTT - Madison, OH
JOHN - Garfield Heights, OH
A great job as before when you have had a service call here thanks
ANNA - Chagrin Falls, OH
Great service from customer to the technician...they fixed my year old oven
nyla - Austinburg, OH
My oven would not heat up. Jeff my service technicians was friendly, knowledgeable, and timely. Even with the delays if parts they did a great job when the parts came in. The front desk that schedules your appointments was amazing they were very helpful when they realized the part had not arrived in my scheduled service date. They rescheduled me for the next day. I would highly recommend them for the service they provide.
david - Lorain, OH
Knowledgeable and professional workers
MARINANNE - Brecksville, OH
Fred's is the greatest!
JAY - Highland Heights, OH
The Fred's appliance repair team again went the extra mile in repairing our double oven. We have had appliance repairs done by Fred's over the years and we feel quite safe in their hands. As we all are aware, appliances are not made nearly as well as they were 20 or 30 years ago, so a service that is as reliable and skillful as the Fred's team is mandatory. We now buy appliances that Fred's will service since we like how they can help us out. Robert, one of Fred's technicians is quite special. If there is an issue with one of the appliances that they service, he will figure out how to fix it. He and other Fred's team members are also always respectful of your home and try not to cause collateral damage or make a mess. Fred's team is the greatest.
Very Good Service
richard - Painesville, OH
mary - Eastlake, OH
Friendly and fixed quickly
tom - Columbia Station, OH
It was great service and a great repair person
JANICE - Bay Village, OH
Nice and efficient
JEANETTE - Parma Heights, OH
KIMBERLY - Chagrin Falls, OH
The team came and were very quick and precise and I have a working dishwasher! It was coverend under a home warranty, so I don't know how much the actual service was, outside of my co-pay.
PAMELA - Eastlake, OH
The technician that came out was courteous and professional and she did her job well
Timely response, honest feedback and clear next step guidance was delivered.
Haig - Avon Lake, OH
Great overall experience with no delays or hassles.
JUDY - Solon, OH
SALLY - Lakewood, OH
Brian was fantastic. We have had excellent service from Fred's both times that our Whirlpool appliances have been serviced. The communication is great with being able to track the tech prior to your appointment. You have excellent customer service in place. Thank you
Need more service
SALLY - Westlake, OH
Response from Fred's Appliance Service:
Good Morning Sally! Thanks for your note. Very sorry for the continued troubles. We have you back on the schedule to get your problem resolved. Thank you! -The Fred's Team
professional and knowledgeable
MICHAEL - Aurora, OH
represents your company well.
Terry - Bay Village, OH
AL - Gates Mills, OH
Corina was very professional and knowledgeable. She answered all of my questions and informed me about things I did not know about the refrigerator. She's a keeper because she loves her job and it shows.
DAKOTA - Orwell, OH
Tim was very helpful and informative. He explained everything for me and was professional and courteous throughout the visit.
very knowledgeable, competent and professional
ALICE - Newbury Township, OH
jake - Avon, OH
IRENA - Madison, OH
Corina was great and professional.
MARCO - Olmsted Township, OH
VIRGINIA - Aurora, OH
david - Ashtabula, OH
anne - Mentor, OH
The service man you sent was great. He was just a really nice man and seemed to know what he was doing
larry - Maple Heights, OH
JOANN - Cleveland, OH
Service on my washer was excellent. The 2 gentleman were professional and courteous.
Great Service !!
josephine - Garfield Heights, OH
CHRISTPHOR - Parma, OH
Tech was very polite and efficient
Alixe - Lakewood, OH
It was efficient and quick service with sympathetic guys. They just forgot to tell me that I was supposed to receive pieces for them and I could have thrown them away...!
CAREY - Madison, OH
Appointment time not even close both times scheduled. Over a week to finish the job and for the price and headache could have gotten a new dryer.
Response from Fred's Appliance Service:
Hello Carey! Thank you for your note. It was good talking with you. We hope that we addressed all of your concerns. We're here if you need us! -The Fred's Team
BHANU - Reminderville, OH
JACK - Chagrin Falls, OH
The technician was cordial, very experienced and did an outstanding job! I will continue doing business with Fred’s appliances because of the quality of its people.
wesley - Elyria, OH
Guys were great. Professional and exactly who you would want representing you.
great service and great repair person
TEARSEA - Mayfield Heights, OH
very timely and courteous people working for this company
REGINALD - Mantua, OH
The service man did an excellent job explaining to me how I can get the best performance from my washing machine. I still do not agree with the design of this Maytag washing machine however I'll follow his advice and make do. Marie Davis
JOHN - Brook Park, OH
SCOTT - Bay Village, OH
Guys were professional and answered any questions i had. I would recommend their services.
DANIEL E - Maple Heights, OH
ROBERTA - Solon, OH
Absolutely great. !!
shirley - Ashtabula, OH
They did a nice job! They waited to make sure it worked!
dori - Sheffield Lake, OH
ANN - Ravenna, OH
KATHY - Chagrin Falls, OH
Service technician was pleasant and completed the repair thoroughly
thomas - Westlake, OH
I was very pleased with the service men that repaired my dishwasher.
kim - North Ridgeville, OH
2 men each time came out all were very polite and professional. I will use your service again
Didn’t fix our problem
JKB - Brecksville, OH
We had intermittent issues with our gas oven, and the individual made two repairs, and tested it (once or twice I suppose) but it failed to light again the second time I tried to use it after he left. I called back and now I need to go through whirlpool again to schedule. What a pain. It should have been fixed properly the first time.
Response from Fred's Appliance Service:
Good Morning! Thank you for your review. We're sorry we didn't get it right the first time. With regret, it's Whirpool's policy that you have to contact them directly as the end user to setup another service call when it's under their warranty. It was good talking with you, and we will be sure to get this problem addressed for you. Thank you! -The Fred's Team
Great service!!! REALLY
BARBARA - Willoughby, OH
JOHN - Parma, OH
The job was accomplished in a professional and efficient manner.
FLOYD - University Heights, OH
Did a great job. In and out in very little time. But since he left our lights in the refrigerator do not come on immediately. There is a delay
BRIAN - Avon Lake, OH
Good enough tha
TIMOTHY - Chardon, OH
DENNIS - Cleveland, OH
christopher - Bay Village, OH
NICHOLAS - Eastlake, OH
Nice, friendly, and efficient work. Completely in a timely manner.
wayne - North Ridgeville, OH
WILLIAM - Strongsville, OH
Super technician. A+
MARK - Bay Village, OH
TOM - Eastlake, OH
Corina was really great and efficient repairing my microwave.
scott - Painesville, OH
On Time / Great Service / Courteous / Professional / Credit to your company
DIANA - Willoughby, OH
KATHLEEN - North Olmsted, OH
technician on time and very knowledgable about appliance
michael - Cleveland Heights, OH
Great service and very friendly
BILL - Middlefield, OH
Very Knowledgeable, Great Service
GEORGE - North Royalton, OH
It was a 10 day wait for service. On the day of service the time specified was right on
Staff was professional & on time
barbara - Amherst, OH
richard - North Ridgeville, OH
SCOTT - Hiram, OH
Service man very knowledgeable about dishwasher
Excellent service (again)!
AMY - North Royalton, OH
Macaulay was at my home today for the second time and although he was under the weather his customer skills remained intact! Of all the technicians I've had at my home he is hands down the most caring and pleasant person! Thanks again, Mac!
GARY - North Olmsted, OH
Brian provided me with great service by explaining everything he was doing and he solved my microwave mystery with a flick of a switch. He was able t
MARY Louise - Rocky River, OH
thomas - Geneva, OH
Good advice goven
PATRICIA - Maple Heights, OH
excellent plan for services
KATHLEEN - Rocky River, OH
both very expirenced tech
DOROTHY - Cleveland, OH
Great customer service
STEPHANIE - Painesville, OH
jeffrey - Avon Lake, OH
Fast and efficient
WASHER WHIRLPOOL MVWX655DW2 "Customer complaint that unit is not draining or spinning , unit is not powering up, control is receiving 120vac , unit needs new control; ordrng 1 W11419215 (CNTRL) and 1 W11419215"
DRYER WHIRLPOOL WET4027HW0 "Installed timer, set time dry for 10 min. Timer advanced and shut down when it reached off position. Op test good."
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Cc: not making iceFound temps in freezer at 8 degrees, and ff section at 36 degrees. Found Ice maker not in home position. Tested power to ice maker receiving correct power. Found ice bin frosted over. Tapped ice maker, found ice maker started to cycle. Needs ice maker, ice maker harness, chute, and damper gasket. ; ordrng 1 W10884720 (harns-wire) and 1 WP67006341 (gasket) and 1 WPW10300024 (icemaker) and 1 WPW10353552 (separator)"
WASHER MAYTAG MVW7232HW0 "Cc unit not dispensing fabric softener Customer stated she tries turning on the fabric softener but it will say its keeps saying its off.Ran diagnostics, manual fabric softener valve, valve test good, softener is flushing out. Found fabric softer option not turned on. Turned on. Advised customer when she turns this option on, she will have to press button again to switch from off to on, also showed her that display will show a flower symbol at the top when fabric softener option is active. Unit is working as designed."
DRYER WHIRLPOOL WED92008Q1 "Cc unit not heatingConfirmed not heat from unit in cycle. Checked power in to unit, good at 242v. Checked all thermals, found heater element open. Replaced heater element using obsolete truck stock(WP8544771). Ran dryer op test on timed. Good heat, good airflow. Op test good."
WASHER WHIRLPOOL NTW4516FW3 "Cc: not running through cycleFound error code f8e1(long fill no fill). Found drain hose pulled off the rear of the washer. Reconnected drain hose. Ran auto test and calibration. Found actuator not shifting, found cam worn, and cover broke. Needs actuator, cam and cover. Installed cam, cover, and actuator. Ran auto test and calibration. Op test ok; used 1 W10721967 (PULLEY), 1 W10913953 (ACTUATOR), and 1 WPW10427633XXX (XXX DO NOT RESTOCK XXX) from stock"
REFRIGERATOR KITCHENAID KRFC300ESS03 Replaced doors OP Test Ok
DRYER GE DRSR495GG9WW Installed new part unit tested good ; used 1 SHIPPING (shipping and handling) from stock
WASHER MAYTAG MVWC400XW4 "Cc of noise when spinning and no water entering Found gearcase to be loud when hand spun Ran auto test found no cold water entering and also speed sensor not seeing basket Needs speed sensor water valve and gearcase ; ordrng 1 W11454372 (Gearcase) and 1 WPW10006355 (actuator) and 1 WPW10683603 (water inlet valve), used 1 SHIPPING (shipping and handling) from stock"
RANGE WHIRLPOOL WFG320M0BS "Found loose connection on spark module correct issue,opt test ok"
REFRIGERATOR WHIRLPOOL WRS315SDHZ05 "Installed dispenser asm, op test good, advised to monitor"
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 "Customer complaint ice gets caught in dispenser flap and keeps it open every time ice is requested, confirmed ice stuck in door, found when pressing all the way back the door flap opens all the way allowing ice to fall in bin, customer had been not pushing paddle far enough back, advised, also customer stated still metal taste in water after pex line was installed, removed water filter since customer drinks city water and this will determine if the taste is coming from filter"
DRYER AMANA NED4655EW1 "The thermal cut off use is open also the dryer cord is severely damaged; ordrng 1 279816 (thermal cut off hi) and 1 8171385RC (cord-power), used 1 SHIPPING (shipping and handling) from stock"
DISHWASHER KITCHENAID KDTE254ESS1 "Cc unit not rinsing, shutting offRan diagnostics, found code 5-1 for door stuck open. Cust states unit will not finish cycle, dishes are still dirty. Unit will make a noise before it stops running. Ran wash tests for approx 20 min. Found pump motor will sometimes wind down and spray pressure will be reduced, this is the noise they are hearing. Monitored power in to unit the entire time, power stable at 121v, amp draw normal at .5-.6a when pump motor running. Advised customer unit will need pump/motor. Customer not repairing at this time, he"
WASHER KENMORE 110.238221 "Installed new clutch, op test good"
WASHER WHIRLPOOL WFW6620HW0 Installed dispenser and control. Ran auto test. All functions passed. Op test good.
RANGE AMANA AGR5330BAS3 "Installed new control and oven temperature sensor , op test good"
RANGE WHIRLPOOL WFG550S0HZ1 Cc: intermittently will not igniteFound outlet is not grounded. Need electrician to check electrical.
WASHER WHIRLPOOL WTW7500GC2 The lid lock does not always engage sometimes it will work sometimes it will not; ordrng 1 W10861642 (latch)
DISHWASHER JENN-AIR JDB8200AWP1 "Cc unit making loud noise when a motor is onCustomer states it was making an intermittent loud clicking noise during the cycle, has since stopped. Ran wash test and cancel drain several times. Could not duplicate noise complaint. Advised customer it sounds like they could have had a piece of hard debris make it through the drain pump. No abnormal noise at this time. Op test good."
DRYER MAYTAG MEDC200XW1 Installed switch OP Test Ok
REFRIGERATOR KITCHENAID KRSC503ESS01 "Found fridge evaporator frozen with ice cause off the way dual evaporator unit are built the ui and thermistor fridge are connected told by whirlpool tech line it will need parts listed customer will not repair ; ordrng 1 W10316760 (thermistor) and 1 W11098695 (fan-scroll) and 1 W11340158 (UI), used 1 SHIPPING (shipping and handling) from stock"
REFRIGERATOR WHIRLPOOL WRS571CIHW01 "Replace hinge,opt test ok"
DISHWASHER MAYTAG MDB7749AWM1 "The unit UI is not responding. Certain buttons and cycles do not work needs a new user display board. EST only ; ordrng 1 W10811151 (panel-cntl), used 1 SHIPPING (shipping and handling) from stock"
REFRIGERATOR KITCHENAID KRMF706ESS01 The back of the fridge is rusting a call tech line non-repairable
REFRIGERATOR KITCHENAID KSRG25FKWH03 New valve did not come with filter connector. Needs filter connector. Filter connector show out of stock. Office to reschedule; ordrng 1 WPW10445062 (connector)
WASHER WHIRLPOOL MVWX655DW1 Customer showed pop took pic Cc unit not spinning Found spin light flashing Reset control Ran auto test Found speed sensor not seeing basket Replaced speed sensor from truck stock Ran auto test and calibration OP Test Ok ; used 1 W10913953 (ACTUATOR) from stock
REFRIGERATOR GE n/a Could not get access to fridge Rescheduled for Friday ; schdld next appmnt for 10/9 FRI !
DISHWASHER WHIRLPOOL WDT730PAHB0 Ran diagnostics no error codes found ran test pass also at the end of test check temperature on element read 280 pass working as design
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Cc: intermittently leaking from water dispenserCould not duplicate leak. Spoke with BJ, Stated there could be a hole in the line running through door For dispenser. He also stated the John guess fitting on the connection could be allowing air into line. Replaced John guess fitting. Op test ok; used 1 TJ80-56 (5/16" X 1/4" JOHN GUEST FITT) from stock"
DRYER KENMORE 11085091400 Installed heater OP Test Ok ; used 1 SHIPPING (shipping and handling) from stock
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Call tech line spoke to tj he ask me to run test 2 and test 39 and test 4 all three pass then spoke to austin explain I follow every thing from service pointer and he said is not repairable,opt test ok"
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 Installed new part unit tested good
DISHWASHER WHIRLPOOL WDF520PADM7 Replaced wheel and stoppers also customer missing dispenser cap Replaced using truck stock OP Test Ok ; used 1 Wpw10671905 (Dispenser) from stock
WASHER WHIRLPOOL MVWX655DW1 Cc unit not washing Ran test cycle found unit stuck in some kind of demo mode Removed power and reset control Ran load with sweats waited for unit to fill and make it to wash OP Test Ok
REFRIGERATOR WHIRLPOOL WRF555SDFZ02 "Replace ice maker,opt test ok,also reset control ; used 1 WPW10300024 (ICE MAKER) from stock"
WASHER GE GTW460ASJ5WW "Customer complaint washer not spinning out completely like its out of balanced, confirmed ran drain/spin empty, unit would not spin kept filling with water to balance load, oob error found, spin ramped up in test mode, found belt real greasy/oily, found sp on tag HL09-16 stating hall sensor wires breaking and to pull lightly at connection to see if there broken, not broken, re-tested drain/spin unit now draining and spinning normally, advised to try but we may need to replace hall sensor WH12X26330; used 1 SHIPPING (shipping and handling) from stock"
REFRIGERATOR FRIGIDAIRE FGHB2866PF0 "Installed control, op test good"
WASHER MAYTAG MVWX655DW1 Installed new part unit tested good
DRYER WHIRLPOOL WED5100HC Took unit apart I try to search for signs of a fire there were no signs that the unit has been through a fire or was on fire. Whoever owned it never cleaned the lint trap. And the power cord is just really old and nasty looking. The cord should just be thrown away and replaced.
DRYER WHIRLPOOL WGD4815EW1 I found that the thermal fuse was open replaced with truck stock unit tested good; used 1 WP3392519 (THERMAL FUSE) from stock
REFRIGERATOR MAYTAG MSD2572VEW00 Installed new part unit tested good ; used 1 SHIPPING (shipping and handling) from stock
WASHER WHIRLPOOL WTW4955HW The unit was not filling I found the sensor hose was kinked I cut the hose back reinstalled the hose unit tested good
FREEZER KENMORE 253.240821 Upon my arrival the unit was exactly 0°. I checked the compressor heat transfer everything tested good I could not find an issue with the machine unit is operating as designed
DRYER WHIRLPOOL WED4850HW0 The unit does heat I found the knob mustve come apart. Someone assembled the knob backwards so it was pointing at the incorrect cycle I took the knob apart unit tested good
REFRIGERATOR WHIRLPOOL MFI2269VEB8 Installed control and UI board and programmed UI Verified that on the j6 connections that is getting 14 v dc and could hear the fan running Advised to watch OP Test Ok ; used 1 SHIPPING (shipping and handling) from stock
DISHWASHER MAYTAG MDB9959SKZ0 Cc unit wont drain Found chopper on drain pump to have snapped in half and caused motor to seize in place Replaced drain pump ran test cycle OP Test Ok
DISHWASHER KITCHENAID KDFE104HBL0 Cc unit has extra water left over on rack adjusters and her dishes arent always dry Ran diagnostics found no error ran diagnostics test heater is turning onAdvised to run the heated dry option when making selections at start of cycle Unit is operating as design
DISHWASHER KITCHENAID KDTM354DSS5 Installed sump assembly Ran test cycle OP Test Ok
WASHER MAYTAG MVWB855DC2 Installed control and console. Ran auto test and calibration. Op test good.
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 "Cc unit freezing product on top shelf.Ran diagnostics, thermistors passed, damper operation checked good. Called wp techline, Joel, advised customer adjust temp set points to start and to ensure product in not directly in front of damper opening. Raise temps to 3 and 3, advised customer to allow 24 hrs for temps to adjust, and advised to ensure product is not blocking rear damper to allow air circulation. Customer stated she was supposed to have a shelf replaced as well, advised her there is nothing in my job about that. Customer very argumentive, thinks fridge is junk, and that I dont know anything."
DISHWASHER MAYTAG MDB4949SHZ1 "Cc unit started on its own.Custom stated that the unit was running one morning and no one had started it. Theyve unplugged it since. Ran diagnostics, found code 6-4 for float switch open. Diagnostics test passed. Cust stated they returned their first unit because it did the some thing. Called wp techline, Butch, stated there was a filter noise kit that was used for issues such as this, but it seems to be not available anymore, sending the file for review, but my be designated as non repairable. Advised customer Whirlpool will be contacting them in 3-5 business days regarding next steps."
REFRIGERATOR KITCHENAID KRMF706ESS01 Cc unit freezer door handle loose.Tightened door handle. Checked all door handles for tightness. Op test good.
WASHER MAYTAG MVWC565FW1 "Cc unit making a clanking noise in cycleRan diagnostics, no codes stored. Ran auto test, no abnormal sounds, all functions passed. Ran load test with towels. Clattering noise coming from gearcase. Found gearcase leaking oil underneath unit. Unit needs gearcase. Replaced using truck stock. Ran auto test and calibration. Op test good.; used 1 W11035751 (VMW GEARCASE) from stock"
RANGE WHIRLPOOL WFG525S0HZ1 "Cc light is staying on Found light relay to be stuck closed Needs control board ; ordrng 1 W11317846 (cntrl-elec), used 1 SHIPPING (shipping and handling) from stock"
DISHWASHER GE GLDT690TWW00 Getting 122 voltage onboard but not responding and starting will need control customer will think about it
DISHWASHER KITCHENAID KDHE704DSS0 "Found pop tab on left side pressing bottom seal to leak ran normal cycle for 24 minutes no leaks advise customer that if it happens again with the tab pop not being in there she will need both seal bottom and cabinet but for I think that pop tab was the cause,opt test ok"
REFRIGERATOR WHIRLPOOL WRF532SMHB01 Installed wire harness/w thermistor and jazz board. Programmed board to 02. Set temps to 3 in freezer and ff sections. Customer still has a large amount of produce on top shelf near damper that he states is still freezing. Snapped pic. Advised customer to allow 48 hrs for temps to regulate and monitor.
REFRIGERATOR WHIRLPOOL GZ25FSRXYY5 "Cc unit not cooling. Cooling off display was on. Customer didnt know how to turn back on. Turning cooling back on, heard compressor ands fans come on. Give 24 hours to return to normal temps. At that time if something else pops up call office. As of now. Op test ok; used 1 SENIORDISCOUNT (senior discount) from stock"
REFRIGERATOR MAYTAG MFI2570FEZ06 Cc unit is freezing food Ran diffuser test and thermistor test Advised on temp adjusting and give it 72 hours OP Test Ok
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Icemaker making ice but found filter head leaking ordering ; ordrng 1 W11346623 (FILTER HEAD)
REFRIGERATOR GE PFSF2MIXABB "Cc of temp fluctuations in FZ, using a store thermometer. Called techline, Mark. Went over the customer said it was 3 degrees in the FZ, some stuff was cold in the FF but not froze. He said tell the customer to up the temp, thats why we have the range so if something seems cold, can up the temp to offset and have all items at the right temp. Also went over not blocking up the vents so the air can circulate. Fluctuations of temp happens depending on when trying to measure temp, if during defrost or not. Put temps to 40FF and 1 in FZ to monitor. Unit test good. Op test ok; used 1 SENIORDISCOUNT (senior discount) from stock"
DRYER MAYTAG MEDX655DW1 Cc not heating. Found thermal cutoff open. Replaced kit. Tested. Good. Op test ok. Part under 1 year warranty ; used 1 279816 (CUTOFF) from stock
DISHWASHER WHIRLPOOL WDT720PADM0 "Took out drain pump did not found anything preventing to not drain use flat screw driver to open the flap on drain hose ran diagnostics test ,it drain not founding issue at the moment if it continues to not drain again when customer call back pls order drain pump,opt test ok"
DISHWASHER GE GDT530PGD6BB "Replaced control and heater. Heat still not working. Called Tech Line, gave symptoms, went through connectors J 11. Found the flood switch of of resistance. Cannot find flood switch. Sending to parts for review.**scedule as a 2 count just Incase something comes up. ;
RANGE KITCHENAID KFGG500EWH2 "Unit needed to be calibrated,and burner head tap need to be adjusted preheat unit,opt test ok pass"
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Accessed ff evap and found drip pan cracked, no refrigeration in unit, replaced evap and dye drier, unit did not hold vac, added a little r134a and found leaking at factory aluminum connection on evap, unit needs new evap, reinstalled old evap, held vac 28 added 5.5 oz, low side settled at 0 and half of evap had frost within 5 minutes, since ordering pan want to have an evap on order in case unit stops cooling; ordrng 1 W11116006 (evaporator) and 1 W11457241 (PAN DRIP)"
DISHWASHER KENMORE 66513793K03 Cc unit wont power on Found bi metal open Replaced using back truck stock OP Test Ok ; used 1 W10258275 from stock
WALL OVEN KITCHENAID KEBU208SSS03 "Customer complaint steam pouring through front vent of upper oven when using steam on highest settings and will fog control until error code appears, ran diagnostics found f7e1 broil over temp on lower oven and f2e0 stuck key on upper, customer started steam cycle with highest settings and after about 10-15 minutes heavy condensation accumulated on oven vent cover, spoke with previous tech and lower blower sensor and fan had been replaced, unable to pull out oven without cart, rescheduling with two techs to get a better handle on repair and since dr stated was a little harder than normal to remove due to feeding wire through top cupboard hole;
DISHWASHER WHIRLPOOL WDF520PADM7 Cc unit leaking. Found drain pump cracked. Replaced from t/ed. Good. Op test ok; used 1 W10876537 (PUMP-DRAIN) from stock
REFRIGERATOR KITCHENAID KRMF706ESS01 "Customer complaint ff doors are wavy with dents, confirmed, looks like ripples on both doors, unable to capture with pics, replaced both ff doors, customer is happy with new doors, op test good"
WASHER AMANA NTW4516FW3 "Customer complaint washer not cleaning clothes, ran diagnostics found f2e1 stuck key and f8e1 long fill/no fill, count cold water off and hot water barely on trickling, turned on op test good"
DRYER WHIRLPOOL WED8000DW4 Found element black and other parts as well something bad happens here but parts are defective also found error f3e1 thermistor open replace from sur plus wp8577274 it heat it but heater never came back on again after cycle off then show same error ordering parts ; ordrng 1 280148 (cutoff-tml) and 1 WP3387747 (element) and 1 WP8557403 (thrmst-fix) and 1 WP8577274 (thermistor)
REFRIGERATOR KENMORE 106.742064 "Installed inlet water valve. Ran dispense test and manual ice maker cycle. Ice maker indexed and mold filled with water, then shut off. Op test good."
WALL OVEN WHIRLPOOL WOC75EC0HS04 Cc unit not heating Found errors for f6e0Found unit getting voltage but board not supplying it Needs UI and control ; ordrng 1 W11261165 (cntrl-elec) and 1 W11261165 (cntrl-elec)
RANGE WHIRLPOOL KSDG950ESS2 "Cc of heat coming out left side of top of unit. Explained that the vent is right there so all oven air directly comes out that side oven the unit. Called techline to document. direct heat from the vent will be oven temp heat, also says in Owners manual about not touching vents/top of stove. Unit is designed that way to vent the air out to have proper circulation. Unit is good. Op test ok"
WASHER MAYTAG MVWC565FW2 "Cc not leveled, banging noise. Found Left leg barely connected to unit. Corrected and leveled unit as best as possible. Tile is slippery. Suggested also trying anti vibration pads to help with dampening of vibration. Noise was coming from hose hitting the back of the unit, let customer know. Customer said washer moving out by itself. After leveling unit ran a cycle with drain and spin. Tested fine. Ran through normal and high spin unit stayed in same spot. No error codes. Unit test good. Advised of overloading could throw unit from being balanced. Make sure to use proper loading and cycle use. Op test ok. Called techline. Documented. Went over everything I covered with customer. Also agreed on vibration pads for sleek floor."
REFRIGERATOR KITCHENAID KRFF707ESS01 Cc: frost build up on ff evapFound drain pan is bowed up in the middle. Evap thermistor is corroding. Ohmed out thermistor Reading out of range. Thermistor is reading too warm. Needs drip pan and evap fan and harness, Customer does not want to repair at this time
RANGE KENMORE 790.9021201 "Cc unit burners too high even when set to low.Ran burner op test on all burners, 3 of 4 burners running hot when on lower setting, can hear arcing inside infinite switch. Switch contacts could be welding closed intermittently causing element to receive power beyond the set point. Quoted customer all 4 switches for replacement. Customer not repairing at this, estimate only."
DRYER AMANA NED4655EW "Replace dryer kit,opt test ok"
WASHER MAYTAG MVWB765FC3 "Customer complaint that unit was not selecting cycles, ran diagnostics found f6e1(communication error) and f2e1(stuck key) error codes, unit needs new control, user interface , and lock; ordrng 1 W11162441 (Ui) and 1 W11195970 (Cntrl) and 1 W10861642 (Lock)"
WASHER AMANA NTW4516FW3 "Customer complaint of loud noise, ran diagnostics found f7e5(motor fault) error code, found cam worn out, installed new cam kit, op test good ; used 1 W10721967 (PULLEY) from stock"
REFRIGERATOR KITCHENAID KRFF302ESS00 "Recovered refrigerant, installed listed parts. Put unit into 28 inch vac for 15 mins, recharged with 5.0oz of r134a. unit is cooling. advised customer to allow 24 hrs for cooling. op test ok"
DISHWASHER WHIRLPOOL WDT710PAHB1 "Cc unit dispenser broke, will not stay closedVerified dispenser door will not latch. Replaced dispenser using customer supplied pre Id part. Ran diagnostics test to verify dispenser operation. Op test good."
DISHWASHER KITCHENAID KDTM704KPS0 "Customer complaint that unit is loud, ran test cycle, no unusual noises heard, started normal wash cycle, unit filled and began washing, no unusual noises heard, unit is operating as designed"
OTR MICROWAVE WHIRLPOOL WML55011HB2 "Installed microwave, op test good"
REFRIGERATOR WHIRLPOOL WRT518SZFW00 "I found the bottom of the seal is not making connection with the cabinet door liner is separating from the door itself it is not holding the gasket in place causing a huge gap almost 1/ quarter inch thick. For warm air to get into the fridge this can cause a lot of frost buildup inside the freezer estimate only; ordrng 1 LW10852095 (dor-fip), used 1 1OVRSZ (oversized shipping) from stock"
REFRIGERATOR WHIRLPOOL EDNHGXRL00 "Cracked valve. Replaced. Tested, good. Left water on, Icemaker turned off. Unit good. Op test ok"
DISHWASHER MAYTAG MDB8949SAB1 "Cc unit not working, nothing happens when you press buttonsConfirms unit will not respond to button input, no leds. Checked power in to unit, good at 123v. Checked power at control, good at 123v. Unplugged UI, ran keypad check. Unplugged and plugged in unit, closed door, drain pump turned on. Main control good, unit needs UI console. Customer not repairing at this time, estimate only."
REFRIGERATOR WHIRLPOOL WRS315SDHZ03 Installed shelf OP Test Ok
REFRIGERATOR WHIRLPOOL WRT511SZDM00 "Customer complaint that the unit temperature is not steady, sometimes will froze food and sometimes is good. Found service pointer inadequate temperatures. It was all in good place. Temp on freezer was 5 degrees and 38 on fresh food section. Ordering parts of service pointer. HV; ordrng 1 W10866230 (Thermostat) and 1 W11188815 (Diffuser)"
DISHWASHER WHIRLPOOL WDF590SAJW0 Installed hinges Leveled unit Ran test cycle OP Test Ok
WASHER WHIRLPOOL MVWC465HW2 "Cc: not agitating or spinningFound error code f0e4(high water temp/rinse cycle) f7e6(motor fault) f0e5(off balance load). Ran manual agitate and spin unit is not shifting. Found cam worn, actuator not shifting, and thermistor out of range. Needs cam, water valve and actuator. Installed cam, water valve, and actuator. Ran auto test and calibration. Op test ok; used 1 W10721967 (PULLEY), 1 W10913953 (ACTUATOR), and 1 W11210459 (VALVE) from stock"
REFRIGERATOR KITCHENAID KRMF706ESS01 "Customer complaint that unit is not making a lot of ice, fresh food section temperature at 44 degrees, freezer section temperature at 21 degrees, ran ice maker diagnostics found e2(motor lost position)and e5( timed ice making), fans are running, ice maker is making grinding noises, unit needs new ice maker ; ordrng 1 W11294907 (Ice maker)"
WALL OVEN WHIRLPOOL RBS245PRS03 "Cc: PF error when using(no power outages)Customer stated the unit shut down and showed a pf error. She stated it happened 2 times, she stated 1 time when it happened it displayed lock on the display but the door was unlocked. and she hasnt used it since. Found no stored error codes. Ran test bake. Unit preheated. Unit cycling heat. Blower is functioning. Could not duplicate issue. Unit functioning as designed. Op test ok"
DISHWASHER KITCHENAID KUDE20FBBL0 "Cc: not starting, grinding at start of cycleFound error code f8e4(drain motor electrical problem). Found drain pump is not receiving proper power from control. Ohmed out drain pump. Needs control and drain pumpControl shows out of stock, office to reschedule ; ordrng 1 W10866118 (cntrl-elec) and 1 WPW10531320 (drain pump)"
REFRIGERATOR WHIRLPOOL WRX735SDHW00 "Cc: not cooling(cooling off light on)Found cooling was shut off to unit. Turned cooling on, watched. Unit is cooling. Advised customer to allow 24 hours for temps to adjust. Op test ok"
WASHER GE WHRE5550K2WW "Cc unit not spinning/agitate. Found motor not running, light on motor control blinking fast rapidly. Hard master rest, motor started working again. Will need new motor. Customer paid SVC, do not order parts ; ordrng 1 WH20X10076 (washing machine drive), used 1 SHIPPING (shipping and handling) from stock"
REFRIGERATOR KITCHENAID KUWS246ESS2 "Customer complaint that unit stopped working, confirmed, nothing is running, unit needs new thermostat ; ordrng 1 WP4344659 (Tstat), used 1 SHIPPING (shipping and handling) from stock"
REFRIGERATOR WHIRLPOOL WRF560SEYM05 "Cc: ice build up under freezer drawer, black residue on trackFound drain tube plugged up. Found grease from track on track. Advised customer it the grease formed in the frost from the tracks. Needs drain tube; ordrng 1 W11190084 (tube-drain)"
STACK W/D KENMORE 417.6172351 "Installed new lock and drain pump, op test no good , found control not sending power to drain pump , unit needs new control; ordrng 1 5304511971 (Cntrl), used 1 SHIPPING (shipping and handling) from stock"
WASHER KENMORE 110.2064299 "Customer complaint that unit is not spinning, confirmed, found clutch worn, brakes locked up; ordrng 1 W10820043 (Brake) and 1 285785 (Clutch), used 1 SHIPPING (shipping and handling) from stock"
DISHWASHER FRIGIDAIRE FGID2466QF2A "Control board is failing not allowing you to make a selection needs both main control and user display; ordrng 1 5304496526 (console assembly) and 1 5304504782 (board), used 1 SHIPPING (shipping and handling) from stock"
REFRIGERATOR MAYTAG MFI2569VEM4 "Customer complaint that unit is not cooling, conf, nothing is running, relay on control is clicking, unit needs new control; ordrng 1 WPW10312695 (Cntrl), used 1 SHIPPING (shipping and handling) from stock"
WASHER WHIRLPOOL WTW4816FW2 "Ran diagnostics no error codes ran calibration and auto test pass ,also press on basket an it bounce only one time so shocks was good just found and off balance load,opt test ok"
RANGE WHIRLPOOL MGR8875WS1 Replace control then preheat to 350 pass opt test ok
FREEZER FRIGIDAIRE FPUH19D7LF1 "Installed ice maker. Ran manual harvest test, ice maker indexed properly, but no water coming in to ice maker. Valve has power, is actuating. Could not check water pressure in to unit, Customer has no access to water shutoff or connections due to the construction remodel of the area of the house, they say its behind cabinets in a wall. Advised customer they will have to figure out how to provide access to water source in order to fully remedy ice maker issues."
DISHWASHER MAYTAG MDB4949SHW0 Im main control Ran diagnostics test OP Test Ok
RANGE WHIRLPOOL MER8700DS1 Installed element. Ran test bake. Op test ok
WASHER MAYTAG MVWX655DW1 Cc unit not spinning Or draining Ran diagnostics found no errors Ran auto test no issue found Ran calibration ran drain and spin OP Test Ok
DRYER AMANA LGA20AW Installed blower and attached vent OP Test Ok
DISHWASHER KITCHENAID KDFE104DSS0 Cc unit had plastic on heater Found a piece of plastic on heater Removed and ran auto test until heater kicked on No issue found with heater Advised to run a few empty cycles to help remove smell from previous cycle
DRYER WHIRLPOOL WGD4815EW2 Installed timer. Ran test cycle. Op test ok
DISHWASHER MAYTAG MDBS561AWW "Customer complaint heater kit sent for install on recall order to heater, replaced heater with kit at the home, op test good, only installed heater, Bill to"
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Temperature was 6 degrees in the back but unit freezer had too much food so it wasnt getting up to temperature in the front advise customer to minimize food so it wont block the vents
DRYER WHIRLPOOL WED4815EW There was a dent I was pushing against the fan to pull the dent out unit tested good
DISHWASHER FRIGIDAIRE FGID2466QF6A Installed out door panel. Ran op test. Op test good.
WASHER MAYTAG MVWB855DC4 Replaced control and console. Ran test 51/52. Good. All components working. Op test ok
WASHER AMANA NTW4516FW3 Leaking water into unit without even using it. Replaced valve. Tested. Good. Op test ok
DISHWASHER WHIRLPOOL KDTM354ESS3 "Customer complaint that unit is not working, no buttons on user interface are working, found loose connection to power supply, tightened, op test good"
RANGE HOOD WHIRLPOOL WVW51UC0FS1 Installed button control. Tested all functions. Op test good.
WASHER WHIRLPOOL WFC7500VW2 "Customer complaint clothes too wet at end of cycle, customer has a sheet and about 4 other mixed garments, knob set at quick wash with the unit in the off position, user guide states 2-3 lightly soiled mixed garments only using quick wash cycle, started quick cycle, allowed cycle to complete, unit washed rinsed and spun at high speed, garments are barely damp, did notice drain hose about a foot into standing pipe which could have been creating syphoning messing with water levels, inserted drain only 3-4 inches into pipe, when cycle was complete drain filter was removed and a bottle cap and clip were in filter housing"
DISHWASHER KITCHENAID KDFE104DSS5 "Replace row,opt test ok"
DOWNDRAFTVENT KITCHENAID n/a Call bj for assistance blower is out side the house this unit does not come with blower also vent goes underneath to basement and to out side the blower outside does not come with unit by senior tech bj we dont work on this unit and blower design outside we dont install them or work on them.
REFRIGERATOR WHIRLPOOL WRS325SDHW04 "Found normal sound coming from fan customer believed it was to loud took panel off and found no ice sorrounding fan blade it was clear it may be a vibration from panel loose screw on panel it did sound a little better but no issue found advise customer to not place food closer to the back against panel,opt test ok"
DISHWASHER WHIRLPOOL WDT970SAHZ0 Cc unit not drying well Ran diagnostics found no error Ran diagnostics test heater turns in just fine Advised customer on the benefits of using jet dry and left her samples OP Test Ok
DRYER WHIRLPOOL WGD4815EW2 Installed timer. Ran test cycle. Op test ok
DISHWASHER WHIRLPOOL WDT730PAHZ0 Cc unit not washing Found sump assembly not running but getting power Replaced using truck stock Ran auto test OP Test Ok ; used 1 W11085683 (PUMP&MOTOR) from stock
REFRIGERATOR WHIRLPOOL KRSC703HBS00 "Customer complaint fridge lost cooling last week and had been emptied and unplugged but plugged back in Saturday and has been cooling normally since, temps were 8frz and 38 ff, fans running, unable to duplicate the problem, advised unplugging unit for at least 30 seconds or so will reset board to re-communicate with each other, unit is operating as designed"
WASHER MAYTAG MVWC465HW2 "Installed new gearcase, op test good"
REFRIGERATOR KITCHENAID KRFC704FPS00 Installed icemaker fill tube and heater OP Test Ok
DISHWASHER KITCHENAID KDPM704KPS0 "Cc leaking from left side. Saw water leaking, leveled unit up on left side some more. Did find water inside vent assembly but after leveling did not see anymore water leaked. Unit was running about 30-40 mins before arriving. Ran about another 30 mins. No leaks."
DRYER MAYTAG MDE18PDAYW0 Customer states the unit shuts off on its own I ran the machine for some time on high heat the unit never shut off. I was not able to duplicate the issue. Customer wanted me to change the coin operated price. Took a minute to figure it out because the instructions are worded terribly eventually figured it out unit tested good .
REFRIGERATOR FRIGIDAIRE FGHB2844LF7 "Replaced parts. Showed customer where rust went through and started to eat away the cabinet, took pics. Give 24 hours for unit to get back to normal temps and ice to start forming."
RANGE GE JB630DF1WW Installed new part unit tested good ; used 1 SHIPPING (shipping and handling) from stock
DRYER MAYTAG MEDX500XW0 "Customer complaint dryer squeaks badly, confirmed, found tension pulley failed, unit needs dryer repair kit; ordrng 1 4392067 (dryer repair kit), used 1 SHIPPING (shipping and handling) from stock"
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Cc Icemaker not working. Found Icemaker not cycling, stopped midway through. Replaced from t/s. Watched called for water, give time to drop ice. Op test ok.; used 1 WPW10300024 (ICE MAKER) from stock"
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Cc had questions for cycle times, specifically soak/clean. Time says 7 hrs on display. Went through owners manual, estimated times vary from 6:45-7:30 hrs long. So the time is correct. Checked other specs of unit. Test good. Op test ok"
WASHER WHIRLPOOL WFW70HEBW0 "Cc unit not spinning and bellow wire came offFound basket very stiff to move by hand, hanging up in certain spots and scraping on tub. Advised customer it will most likely be an internal bearing or tub bracket issue. Quoted customer approx. repair cost of tub/basket replacement. Customer not repairing."