Service History 36

We serviced a
WHIRLPOOL RANGE
Model RBS245PRQ03
Near Novelty, OH 44072
Joe O
Job Details: 07/06/2021
Installed thermostat. Ran test bake. Op test ok
We serviced a
WHIRLPOOL WASHER
Model NFW5800HW2
Near Streetsboro, OH 44241
Brian M
Job Details: 07/06/2021
Customer showed pop took pic Cc unit not draining Found connection on pump loose Re seated pump connections Ran several test to verify functionOP Test Ok
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Shaker Heights, OH 44120
Jason N
Job Details: 07/06/2021
"Cc unit not washing dishes.Customer stated unit washes dishes poorly. Found both upper and lower spray arm spray holes clogged with food debris. Tried cleaning spray arms out. No good, too clogged with debris. Ordering new spray arms. Customer will install himself.; ordrng 1 WPW10319027 (Spray arm lower) and 1 WPW10317197 (Spray arm upper)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Seven Hills, OH 44131
David R
Job Details: 07/06/2021
Cc unit not agitating. Found actuator out of position. Moved and corrected. Tested. Unit is agitating and spinning. Customer to monitor. If happens again will order and replace actuator.W10913953 actuator
We serviced a
KITCHENAID REFRIGERATOR
Model KFCS22EVMS2
Near Painesville, OH 44077
Jeff M
Job Details: 07/06/2021
The freezer is freezing towards the top of the back is preventing adequate airflow I pulled the machine out they tested the freezer thermistor. It owned out at 18 K ohms. Which is roughly 7?. The temperature inside the refrigerator is actually 25? needs a new thermistor harness. I also owned out the heater assembly everything tested good.; ordrng 1 W10196195 (Harness) and 1 S
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS0
Near Solon, OH 44139
Brian M
Job Details: 07/06/2021
Cc unit not washing Found error for heater circuit open and wash motor error Found motor getting power but not running Needs motor and control and recommend replacing spray arms ; ordrng 1 W11305303 (cntrl-elec) and 1 W11305303 (cntrl-elec) and 1 W11101428 (arm-spray) and 1 WPW10448645 (spray arm)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF300EBS00
Near Chagrin Falls, OH 44022
Brian M
Job Details: 07/06/2021
Cc of frost build up on back wall Found a little bit of ice crystals build up on fan housing Cleaned it Off Advised on door sealing
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300EWH03
Near Novelty, OH 44072
Joe O
Job Details: 07/06/2021
Replaced ice maker. Op test ok
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRT21S6ABH
Near Chesterland, OH 44026
Joe O
Job Details: 07/06/2021
"Cc: not cooling properlyFound freezer temps at 19 degrees, ff at 55 degrees. Found unit shutting down before reaching temperature. Adjusted thermostat, unit started cooling. Unit has good frost pattern. Needs thermostatCustomer does not want to repair at this time; ordrng 1 241537103 (control-temperatur), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVWB835DW1
Near Moreland Hills, OH 44022
Joe O
Job Details: 07/06/2021
"Cc: not workingCustomer stated unit quit mid cycle, and would not start after that. Found error code f6e2(communication error). Needs control and uiCustomer does not want to repair at this time ; ordrng 1 W10861510 (console) and 1 W11024149 (cntrl-elec)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Eastlake, OH 44095
Joe O
Job Details: 07/06/2021
"Cc: rattling noiseTested all fans, damper, and compressor. Could not duplicate issue. Op test ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS00
Near Cleveland, OH 44105
Jason N
Job Details: 07/06/2021
"Cc unit not cooling in ff section. Found ice buildup on ff evaporator cover, no airflow to ff section. Ran test 128 for control version check, control version is 6.0.0. Per service pointer W11033419D, h.v. Main Board needs replaced with updated software version and evaporator cover. ; ordrng 1 W11167902 (Evaporator cover) and 1 W11333076 (Control board)"
We serviced a
GE DISHWASHER
Model PDT715SYN0FS
Near Chardon, OH 44024
Joe O
Job Details: 07/06/2021
"Cc: leaking, error code 888Found there is no 888 error code for this unit. Ran test cycle. Found heating element loose. Tightened element. Op test ok"
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Conneaut, OH 44030
Jeff M
Job Details: 07/06/2021
Installed the new part op tested good. Main control and ui
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Seven Hills, OH 44131
David R
Job Details: 07/06/2021
"Cc unit making noise. Found warning label on power cord hitting the back on the wall, flapping back and forth. Removed. Tested. Good. Unit is good."
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near Avon Lake, OH 44012
Gabriel P
Job Details: 07/06/2021
"Replace valve still having same issue call tech line spoke to Austin ask to replace part listed,opt test ok ordering ; ordrng 1 WPW10151236 (Console) and 1 W10260620 (Dispenser) and 1 WPW10260622 (Cover fin)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Brecksville, OH 44141
David R
Job Details: 07/06/2021
"Cc no water coming into unit. Ran diagnostics no error codes. Went into component activation. Went to cold and hot valves, both working. Faucet water is working. Ran a quick wash and let go, unit is going through sense and then into filling. Water is coming into unit. Cancelled, drained. Ran a different cycle. Unit is still working correctly. Water coming into unit properly. Advised to check options before starting a load to make sure if extra water or so is needed, to select that option. Also refer to owners manual as well. Op test ok"
We serviced a
MAYTAG WASHER
Model MVWB765FW4
Near Broadview Heights, OH 44147
David R
Job Details: 07/06/2021
"Replaced both main control and UI, ran test 51/52. Good. Op test ok"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Broadview Heights, OH 44147
David R
Job Details: 07/06/2021
"Cc unit not drying, apartment office gave me key to apartment just in case customer wasnt there. Put unit on a cycle and tested. Unit is heating. Cannot find exact vent for customer apartment but either the vents are all clogged at the end in the lint trap and none of flaps are moving while dryer is running. Took of back vent. Not kinked. Unit heating and cycling. Unit test good. Could be a blockage in vent. Customer to call maintenance. Unit test good. Op test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHB00
Near Brook Park, OH 44142
David R
Job Details: 07/06/2021
"Cc doors not aligned, build up of ice by icemaker on side. Adjusted doors, alignment is good. Adjusted unit to automatic 8 hr defrost. Set temp to 1 in FZ and 39 in FF. Give 24 for unit to adjust. Op test ok"
We serviced a
WHIRLPOOL WASHER
Model WFW5090GW0
Near Conneaut, OH 44030
Jeff M
Job Details: 07/06/2021
Releveled the unit op tested good. Removed the pedestal
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Berea, OH 44017
Corina B
Job Details: 07/06/2021
"Steamed the evaporator out. Replaced the evap fan, harness, control and damper. Brought the core back for return.Opt test ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS25EWMS8
Near Columbia Station, OH 44028
Corina B
Job Details: 07/06/2021
"Found the Fz evap with a good frost pattern. Called BJ talked to customer and stated started to cool. Could have a restriction used the nitrogen after removed the drier to blow nitrogen threw. Recovered refrigerant, replaced drier, pulled 28vac w/ pump, watched, good, charged 5oz r134a, unit cooling, pressures good. Service pointer W10632338E s code S38253. Replaced the drain tube. Opt test ok ; used 1 W10619951 (TUBE-DRAIN) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDB06
Near Rocky River, OH 44116
Corina B
Job Details: 07/06/2021
Found the ice maker fill tube was missing. Replaced the fill tube from the ice maker kit. Cycled the ice maker. Opt test ok ; O-emld tckt
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Wellington, OH 44090
David R
Job Details: 07/06/2021
"Replaced gearcase, cam and belt. Tested in diagnostics, good. Ran spin and agitate by itself. Good. Op test ok"
We serviced a
MAYTAG DISHWASHER
Model MDB9979SKZ0
Near Oberlin, OH 44074
David R
Job Details: 07/06/2021
Replaced wash motor assembly. Found build up in drain pump and wash motor pump. Took pics. Showed customer to let them know. Make sure not to throw plates with chunks on them or to pre clean before using dishwasher to prevent this. Ran unit. Tested. Good. Op test ok
We serviced a
MAYTAG LAUNDRY CENTER
Model MVWC565FW2
Near Brooklyn, OH 44144
Marie V
Job Details: 07/06/2021
"Replaced actuator, ran auto test and calibration. Op test ok"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near North Royalton, OH 44133
Marie V
Job Details: 07/06/2021
"Cc that the unit is not cleaning the clothes properly and they still have detergent on , it makes a clicking noise and is not spinning the clothes out. Ran diag found error code of f7e6 motor fault. Tilted unit and found shifter off place. Replace shifter and tested unit. Showed cust and explain that if unit ever goes off balance what it will do. Ran calibration. Op test ok"
We serviced a
MAYTAG WASHER
Model MVW6200KW
Near Ashtabula, OH 44004
Jeff M
Job Details: 07/06/2021
cc unit is leaking water. I didnt find any cracks in the tub. There is a small hole in the hose. Needs a hose ; ordrng 1 W10802689 (Hose)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Cleveland, OH 44120
Jason N
Job Details: 07/06/2021
"Cc unit freezer not cooling. Customer does not have pop, stated RAC made the appointment. Advised customer we are not showing warranty information on our end. Customer called Rac, they stated unit is under warranty, advised to send documentation. Customer stated unit freezer is cold but not cold enough to keep product frozen. Checked frost pattern on evaporator. Only top couple coils frosted. Unit has refrigerant leak, will need sealed system repair. Evaporator not showing in stock from Marcone, office to contact customer with next service appointment. ; ordrng 1 WPW10321158 (Evaporator) and 1 WPW10507886 (Compressor) and 1 WPW10143759 (Filter drier)"
We serviced a
AMANA DRYER
Model NGD4655EW2
Near Cleveland, OH 44108
Jason N
Job Details: 07/06/2021
"Cc unit not heating.Ran dryer op test, confirm no heat, ignitor not glowing. Checked all thermals, all checked good. Checked power to ignitor, good at 122v. Unit needs ignitor. Replaced using truck stock. Reran dryer test, good ignition and flame. Op test good. ; used 1 279311 (Ignitor) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6FARXXY07
Near Broadview Heights, OH 44147
Marie V
Job Details: 07/06/2021
"Cc that the unit is not making ice and that he found the fill tube broken and he replaced it and it happened again. Unit will need water valve and fill tube. ; ordrng 1 WPW10312696 (Valve) and 1 W11415785 (Fill tube), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDB7749SBM2
Near Broadview Heights, OH 44147
Marie V
Job Details: 07/06/2021
"Cc that she had someone take a look of the unit and they replaced gasket. When arrived gasket was off, put it in and took panel off and tested, saw soap residue and s building up, to the point that is about to leak. Showed cust no explain to run a clean unit with wire vinegar or cleaner for dishwasher to get rid of the soap residue and build up. Unit did not leak at that moment. Op test ok "
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ00
Near Lakewood, OH 44107
Corina B
Job Details: 07/06/2021
"CC that there filter is making a noise. Confirmed. Checked the shut off and waterline, good. Removed the filter used the bypass plug, good stream. Advised cust to replace the filter. Optest ok"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW
Near Ashtabula, OH 44004
Jeff M
Job Details: 07/06/2021
Looked the unit over found no issues
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Mentor, OH 44060
Joe O
Job Details: 07/06/2021
"Cc: residue left in unit after washFound discoloration in unit on door, and tub floor. no stored error codes. Ran diagnostics test cycle. Unit functioning as designed. Spoke with BJ, due to it being a cosmetic issue. We cannot change anything. Documented with whirlpool through ServiceMatters. Op test ok"
We serviced a
WHIRLPOOL OTR MICROWAVE
Model WML55011HB4
Near Geneva, OH 44041
Jeff M
Job Details: 07/06/2021
Installed the new part op tested good. Main control ui and housing that holds the buttons
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Painesville, OH 44077
Joe O
Job Details: 07/06/2021
Cc: not dryingAdvised customer on plastic tub. Found no stored error codes. Ran diagnostics test cycle. Found water temp at start of cycle too low. Advised customer to run hot water at sink prior to starting unit. Unit functioning as designed. Op test ok
We serviced a
KITCHENAID REFRIGERATOR
Model KFCS22EVMS8
Near Beachwood, OH 44122
Brian M
Job Details: 07/06/2021
Installed icemaker and cover OP Test Ok ; used 1 SHIPPING (shipping and handling) from stock
We serviced a
WHIRLPOOL WASHER
Model LXR7244J03
Near Beachwood, OH 44122
Brian M
Job Details: 07/06/2021
"Complaint of grinding and not spinning Found gearcase locked up Needs rebuilt ; ordrng 1 W10820043 (brake & drive tube) and 1 285785 (clutch) and 1 3360629 (gear case) and 1 285753A (coupling,motor), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Cleveland Heights, OH 44118
Jason N
Job Details: 07/06/2021
Cc unit freezer door stuck closed Found freezer door iced up and opening/closing is very stiff. Cleared condensation from door rails. Lubricated using food grade silicone. Ran door in and out several times. Door operation good. Leveled unit. Op test good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Mayfield Heights, OH 44124
Brian M
Job Details: 07/06/2021
Installed left rail on deli drawer
We serviced a
KITCHENAID DISHWASHER
Model KUDP01FLSS2
Near Cleveland, OH 44143
Jason N
Job Details: 07/06/2021
Installed link cables on both sides of door. Door operation test good.
We serviced a
WHIRLPOOL WASHER
Model WTW5560SQ0
Near South Euclid, OH 44121
Jason N
Job Details: 07/06/2021
"Unit drive tube stuck in support tube, had to hammer out. Bearings inside tube are worn out, unit will need support now as well before repair can be completed. ; ordrng 1 280184 (Support tube) and 1 WP8577376 (Seal)"
We serviced a
MAYTAG DISHWASHER
Model MDB8949SBM2
Near Elyria, OH 44035
Marie V
Job Details: 07/06/2021
"Cc that, the unit is not cleaning the dishes properly , that is not filling with water and that the handle is kind a loose. Started a normal cycle and unit had valve on for 50 seconds, check how much water was inside up to pump, check water supply it was half way closed, opened all the way, try to test unit only drain pump is working. Ran diag found error code of 6-1 low/no water , 10-1 dispenser electrical problem , 3-1 thermistor open. Unit is not starting to fill just turns drain pump on. Called BJ had me take ohms on turbidity sensor, is on range unit will need control and water valve is out of range. Also showed cust the broken parts on handle including UI. Cust will call if she wants to continue ; ordrng 1 W10811169 (Ui) and 1 WPW10401481 (Handle pocket) and 1 W10595568 (Control) and 1 W11175771 (Valve), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS
Near Bay Village, OH 44140
Gabriel P
Job Details: 07/06/2021
"Replace drain pump and unclog the drain hose,opt test ok"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Westlake, OH 44145
Gabriel P
Job Details: 07/06/2021
"Replace bottom lid ,opt test ok"
We serviced a
ROPER WASHER
Model RTW4516FW2
Near Cleveland, OH 44111
Gabriel P
Job Details: 07/06/2021
No need for gearcase unit belt was stretch also show customer how to proper load unit explain her things could cause belt to stretch is over loads and off balance load show then a video
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Mayfield Heights, OH 44124
Brian M
Job Details: 07/06/2021
Cc of low slow ice and water Could not properly diagnose due to no water connections from supply line available Spoke to landlord on what he needs to make a proper connection
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Willoughby Hills, OH 44094
Brian M
Job Details: 07/06/2021
Installed drain pump OP Test Ok
We serviced a
MAYTAG DRYER
Model MDG10CSAAL
Near Rocky River, OH 44116
Gabriel P
Job Details: 07/06/2021
"Check all fuses they are good also check cycle switch is good needs motor cause of centrifucal switch not sending voltage ; ordrng 1 W10410999 (Mtor), used 1 SENIORDISCOUNT (senior discount), and 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Sheffield, OH 44054
Gabriel P
Job Details: 07/06/2021
"Found gearcase leaking gave estimate customer did not wanted estimate but wrote anyway she will buy new unit,opt test ok ; ordrng 1 W11454734 (Gearcase) and 1 W11026785 (Motor) and 1 W10721967 (Splusch) and 1 W11239857 (Belt)"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Lorain, OH 44052
Gabriel P
Job Details: 07/06/2021
"Found hub stripped and also struggled taking agitator out but use wd40 and was able to get it out replaced from t/s ,opt test ok ; used 1 W10528947 (HUB) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED6620HW1
Near Cleveland, OH 44113
Corina B
Job Details: 07/06/2021
"Entitlement is good. CC that there is a noise when running. Confirmed. Found service pointer to replace the seal. Will need the seal, wheel and motor. Office to reschedule. ; ordrng 1 W11401018 (Seal) and 1 WP697772 (Wheel) and 1 W11364931 (Motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT312CZJW00
Near Elyria, OH 44035
Gabriel P
Job Details: 07/06/2021
"Replace inverter,opt test ok"
We serviced a
GE WALL OVEN
Model JK3500DF6BB
Near Chagrin Falls, OH 44023
Brian M
Job Details: 07/02/2021
Cc of error Found error for door lock Needs door lock assembly ; ordrng 1 WB10X23814 (latch asm)
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI5FSAXVY00
Near Elyria, OH 44035
Marie V
Job Details: 07/02/2021
"Cc that the unit is not making ice fast and that theres moisture where ice maker and door meets also sometimes comes from the door dispenser , found ice maker jumper off. Plugged back in and cycled ice maker. Ice maker gets stuck on heater spot. Unit will need new ice maker , chute and seal. ; ordrng 1 WPW10287601 (Seal) and 1 WP13005706 (Chute) and 1 WPW10190981 (Ice maker)"
We serviced a
MAYTAG REFRIGERATOR
Model M8RXEGMAW02
Near Madison, OH 44057
Joe O
Job Details: 07/02/2021
"Cc: noiseFound evap fan motor hitting ice. Frost build up around air tower. Customer stated gasket was not seated correctly. Found gasket is sealing. Weak air flow from fan. Needs fan motor and blade.Customer does not want to repair at this time ; ordrng 1 WP1100939 (blade-fan) and 1 WP2315539 (motor-evap), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
GE REFRIGERATOR
Model TFF24RCB
Near South Euclid, OH 44121
Dan H
Job Details: 07/02/2021
"Customer complaint that unit is not Cooling, nothing is running, unit is at room temperature, unit needs new thermostat , unable to locate thermostat, bj is researching ; saved tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Cleveland, OH 44135
Corina B
Job Details: 07/02/2021
Replaced the housing.. optest ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ05
Near Lorain, OH 44053
Marie V
Job Details: 07/02/2021
"Cc that the unit came with a dent on door, confirmed replace left hand side door and tested, ask cust to try. Also I found moisture on mullion, it was turned off, turned back on. Op test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM04
Near North Olmsted, OH 44070
Corina B
Job Details: 07/02/2021
"Cc that unit was icing up on bottom of freezer,icemaker lever broken and right hand side door was cracked on bottom hinge. Verified and confirmed unit will need new door, icemaker and replace drain tube with Service pointer. Customer will not fix unit.; ordrng 1 4317943 (Icemaker) and 1 LW10557489 (Door) and 1 W11190084 (Drain tube), used 1 1OVRSZ (oversized shipping) from stock"
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Madison, OH 44057
Joe O
Job Details: 07/02/2021
Cc: not releasing fabric softenerCleaned out dispenser tray. Ran auto test and calibration. Op test ok
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JW
Near Painesville, OH 44077
Joe O
Job Details: 07/02/2021
Cc: oven not heatingFound bake igniter harness ripped off bake igniter. Needs harness.; ordrng 1 W11161843 (harns-wire)
We serviced a
KITCHENAID REFRIGERATOR
Model KSCS23FVSS01
Near Beachwood, OH 44122
Dan H
Job Details: 07/02/2021
"Customer complaint that unit is leaking, found condensation in fresh food section section running down and accumulating in door gasket, found fresh food section door pops open, found door closers worn, unit needs new door closers, parts are both no longer available ; ordrng 1 2307049 (Closer) and 1 2307048 (Closer)"
We serviced a
N/A N/A
Model GI7FVCXWY03
Near Richmond Heights, OH 44143
Jason N
Job Details: 07/02/2021
"Cc unit icing up in freezer. Customer stated ice and frost building up in freezer. Ice maker barely makes ice. Found ice buildup on freezer bottom, evaporator drain is iced over. Per service pointer W10632338E, unit needs updated p-trap drain tube. Freezer door gasket is separated on top, not sealing, allow warm air to infiltrate freezer, lots of frozen condensation. Found evaporator fan not working, fan blades iced up. Defrosted evap drain, replaced drain tube using truck stock p-trap. Evaporator fan motor working but spinning at very low rpm. Unit needs freezer door gasket and evap fan motor. ; ordrng 1 WPW10714545 (Freezer gasket) and 1 WPW10276647 (Evap fan motor/harness), used 1 W10619951 (TUBE-DRAIN) from stock"
We serviced a
MAYTAG MICROWAVE
Model MMV1175JZ00
Near Lorain, OH 44053
Marie V
Job Details: 07/02/2021
Cc that the light under unit does not shuts off. Relay is stuck close on control and socket is burnt . Unit will need control and socket. Office will contact to schedule ; ordrng 1 W11391714 (Control) and 1 W10210871 (Socket)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Mentor, OH 44060
Joe O
Job Details: 07/02/2021
"Cc: not cooling properly, ice and water dispenser not functioning, frostingCustomer stated water would not dispense, ff evaporator cover, frosted over. Control not reading ff evap thermistor. Needs controlCustomer showed pop that shows they have a 3 year warranty. Spoke with BJ, Advised customer we need a correct dispatch before we can order parts. Needs correct dispatch before ordering parts.Office to reschedule once we get new dispatch; ordrng 1 W11333076 (Control)"
We serviced a
GE RANGE
Model JGBS22GEV4AD
Near Mentor, OH 44060
Joe O
Job Details: 07/02/2021
"Cc: oven not heatingFound igniter only pulling 1.1 amps. Needs igniter; ordrng 1 WB2X9154 (igniter), used 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near North Olmsted, OH 44070
Corina B
Job Details: 07/02/2021
CC that there is a noise that comes and goes. Listened to the video. Found the condenser was rattling on the floor of the unit. Used the damper pads from surplus t/s. Optest ok. ; used 3 Wp2158826 (Damper pads) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW06
Near Middleburg Heights, OH 44130
Corina B
Job Details: 07/02/2021
"CC that there is a dent in the side wall on the outside of unit, a small scratch on front of door and the doors to be flipped around. Called t/l and spoke to Joel said the door could be replaced but the side panel the only thing we could do is use paint. Advised cust the doors being flipped is an install issue. Customer called Lowes and they told her she will get a new refrigerator delivered. Opt test ok."
We serviced a
KITCHENAID REFRIGERATOR
Model KSRG22FKWH03
Near Cleveland, OH 44110
Jason N
Job Details: 07/02/2021
"Cc unit not making ice.Customer also wants a new filter, doesnt want to go out and get one. Ran manual ice maker harvest test, ice maker indexing, but not calling for water and not stopping after harvest, continues to cycle. Unit needs ice maker. Customer not repairing, estimate only.; ordrng 1 EDR5RXD1 (Filter)"
We serviced a
KENMORE DRYER
Model 110.8640712
Near Cleveland, OH 44119
Jason N
Job Details: 07/02/2021
"Cc unit noisy and not drying clothing all the way.Ran dryer op test, found rollers worn, belt is very brittle. Unit has good heat and airflow. Drying performance is being impacted by lack of washer spin cycle. Unit needs repair kit and access key to be able to open unit to repair. ; ordrng 1 4392065 (Dryer repair kit) and 1 4396669 (Key)"
We serviced a
WHIRLPOOL WASHER
Model WFW8640BW1
Near North Olmsted, OH 44070
Corina B
Job Details: 07/02/2021
CC that there is a fault code of f9e1. Removed the drain pump cleaned pump out. Full of debris. Started a cycle and drained. Optest ok.
We serviced a
KITCHENAID REFRIGERATOR
Model KFIV29PCMS02
Near Highland Heights, OH 44143
Joe O
Job Details: 07/02/2021
"Installed ice maker. Ran harvest, and fill. Op test ok"
We serviced a
WHIRLPOOL DRYER
Model MGDC465HW0
Near Avon, OH 44011
Corina B
Job Details: 07/02/2021
"CC that the clothes are coming out damp. Checked the vent had lint blocking the vent. Cleared the vent, good air flow. Turned the dryer on gas coils cycling on and off properly. Opt test ok."
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Avon Lake, OH 44012
Marie V
Job Details: 07/02/2021
"Replaced cam , gear case, actuator, pulley and belt. Ran calibration and auto test. Op test ok"
We serviced a
MAYTAG RANGE
Model MER8700DS1
Near Avon, OH 44011
Corina B
Job Details: 07/02/2021
"Checked the temp sensor 1090 ohms. Checked the bake and broil, good. Checked the terminal block good. Cust stated the oven was working after a calibration. Heated oven to 300*. Working as designed."
We serviced a
WHIRLPOOL RANGE
Model WFG770H0FZ1
Near Chagrin Falls, OH 44022
Brian M
Job Details: 07/02/2021
Installed igniter OP Test Ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SMBB00
Near Chagrin Falls, OH 44022
Brian M
Job Details: 07/02/2021
Installed ice maker OP Test Ok
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Mayfield Heights, OH 44124
Brian M
Job Details: 07/02/2021
Cc no heat Found thermal cut off open Replaced using truck stock ; used 1 279816 (CUTOFF) from stock
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Grafton, OH 44044
David R
Job Details: 07/02/2021
Replaced striker. Tested. Good. Op test ok
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW1
Near Garfield Heights, OH 44125
Dan H
Job Details: 07/02/2021
"Customer complaint that unit does not always run second rinse, ran diagnostics found f8e1(long/no fill) error code , found cold water supply valve barely open so water was just trickling in, open valve completely, op test good"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Cleveland Heights, OH 44118
Jason N
Job Details: 07/02/2021
"Cc unit shaking and making lots of noise, leaking from back drain hose.Ran auto test, loud noise when in agitation, grinding noise from splutch during spin. Lower shaft shifting side to side, gearcase is damaged. Unit needs gearcase, splutch, and belt shield. Will install drain hose on return visit. Previous history on this unit shows same issues, seems to have never been remedied/repaired. Parts not showing in stock at Marcone, office to contact customer with return date. ; ordrng 1 W11454741 (Gearcase) and 1 W10721967 (Pulley) and 1 WPW10427633 (Belt shield)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDM3
Near Cleveland, OH 44105
Jason N
Job Details: 07/02/2021
"Installed main control. Unit powered up normal, no fault codes. Ran wash test. All functions normal. Op test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDW05
Near Avon Lake, OH 44012
Corina B
Job Details: 07/02/2021
CC that there is still water leaking into the ff section. Checked the evap clear. Found a water jug with a hairline crack in it. Clear the water from the bottom of the crisper drawers. Optest ok
We serviced a
KITCHENAID REFRIGERATOR
Model KFXS25RYMS2
Near Rocky River, OH 44116
Corina B
Job Details: 07/02/2021
CC that there is water in the freezer and it leaks. Confirmed. Service pointer replaced the drain tube from t/s. Steamed out the evap. Optest ok. ; used 1 W10619951 (TUBE-DRAIN) from stock
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near North Randall, OH 44128
Brian M
Job Details: 07/02/2021
Cc unit not starting Ran diagnostics found no errors Ran auto test and calibration OP Test Ok No issue found at this time
We serviced a
MAYTAG DRYER
Model MGDC465HW0
Near Bedford, OH 44146
Brian M
Job Details: 07/02/2021
Cc no heat Found in basement gas was shut off Turned gas on OP Test Ok
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near Bentleyville, OH 44022
Brian M
Job Details: 07/02/2021
Cc of frost in freezer At this time unit is functioning properly and no frost build up Advised to watch
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS00
Near Beachwood, OH 44122
Jason N
Job Details: 07/02/2021
Cc unit freezer door stuck closedCustomer stated he unplugged it to let it warm up and was able to open door again. Found freezer door is functional. Cleaned up rails and sprayed with food grade silicone. Advised customer unit may have condensed inside freezer and froze to door rails. Silicone will help prevent condensation from freezing to rails. Customer to monitor.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near South Euclid, OH 44118
Jason N
Job Details: 07/02/2021
"Installed reservoir. Checked for leaks, none found. Ran dispense functions. Op test good."
We serviced a
KITCHENAID REFRIGERATOR
Model KSC24C8EYY02
Near Aurora, OH 44449
Brian M
Job Details: 07/02/2021
"Cc still no ice Found ice jammed in mold Cleared ice Ran test harvest OP Test Ok If is remains I recommend a ice maker Gave quote ; ordrng 1 WPW10756907 (icemaker), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFC7500VW2
Near Aurora, OH 44202
Brian M
Job Details: 07/02/2021
"Cc unit still not functioning properly Could not run a proper test due to unit installed in a RV that is parked in storage Advised it may be a control issue And quoted Will need 2 techs if customer follows through ; ordrng 1 WPW10192965 (cntrl-elec), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHZ02
Near Cleveland, OH 44109
Dan H
Job Details: 07/02/2021
"Customer complaint that fresh food section is not cooling, fresh food section temperature at 51 degrees, freezer section temperature at -11 degrees, found fresh food section evaporator frozen solid, unit needs new fresh food section evaporator fan , part is out of stock so not scheduling return appointment ; ordrng 1 W11395639 (Evap cover)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB543CMJZ00
Near Brook Park, OH 44142
Dan H
Job Details: 07/02/2021
"Customer complaint that unit is leaking, found evaporator drain tube disconnected causing water to leak onto floor, reinstalled, op test good"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Brooklyn, OH 44144
Dan H
Job Details: 07/02/2021
"Customer complaint that unit is not spinning properly, ran diagnostics found f7e6(motor fault) error code, found shifter fell out of cam, unit needs new shifter, part is out of stock so not scheduling return appointment ; ordrng 1 W10913953 (Shifter)"
We serviced a
WHIRLPOOL WASHER
Model n/a
Near Cleveland, OH 44111
Dan H
Job Details: 07/02/2021
Customer peeled model and serial tag of off unit cannot verify warranty
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Lakewood, OH 44107
Marie V
Job Details: 07/02/2021
Replace thermistor and diffuser. Set freezer to 3* and fresh food section to 38*. Op test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near Lakewood, OH 44107
Dan H
Job Details: 07/02/2021
"Customer complaint that unit is not cooling , fresh food section temperature at 78 degrees, freezer section temperature at 78 degrees, no frost pattern on evaporator, nothing is running, unit needs new control, customer does not want repair at this time ; ordrng 1 W10854027 (Cntrl), used 1 SHIPPING (shipping and handling) from stock"