We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS342FIAM02
Near Shaker Heights, OH 44122
Corina B
Job Details: 04/06/2022
CC that the unit is leaking. Confirmed. Found a piece of paper covering the drain hole. Removed the paper and cleared the drain hole. Opt test ok
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Pepper Pike, OH 44124
Corina B
Job Details: 04/06/2022
CC that the spin cycle does not work on rugs or heavy loads. Ran diag no codes. Ran a calibration. Started a rinse cycle with towels. Clothes came out damp. Advised cust 6-8 bath towels equals a full load. Opt test ok
We serviced a
GE OTR MICROWAVE
Model PVM921SSK4SS
Near Chagrin Falls, OH 44023
Brian M
Job Details: 04/06/2022
"Cc unit is loud and not heating Found issue with magnetron and transformer ; ordrng 1 WB27X10910 (trans h.v.) and 1 WB27X11079 (magnetron), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
AMANA DISHWASHER
Model ADB1400AGS3
Near Cleveland, OH 44113
Gabriel P
Job Details: 04/06/2022
Found error code f4e3 motor failure need pump motor ; ordrng 1 W10888591 (Pump)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Independence, OH 44131
David R
Job Details: 04/06/2022
"Customer said they didnt receive part. Replaced drain pump from t/s. Found broken glass, removed all. Ran unit, draining good. Op Test Ok.; used 1 W10876537 (PUMP-DRAIN) from stock"
We serviced a
MAYTAG WASHER
Model MVW6230RHW2
Near Westlake, OH 44145
Manny
Job Details: 04/06/2022
"Replaced suspension, opt test ok."
We serviced a
MAYTAG WASHER
Model MVWB765FC3
Near Cleveland, OH 44111
Marie V
Job Details: 04/06/2022
"Cc that the unit makes a loud noise while spinning. Confirmed. Found oil at the bottom of unit. Ran diag found error code F9E2 Water Ring Detected, Pump Drive System Problem F2e1 ui stuck button. Ordering pump too. Also office will contact once they have eta on the part; ordrng 1 W11393685 (Gearcase) and 1 W10734521 (Slider) and 1 W11550891 (Agitator) and 1 W10876600 (Drain pump)"
We serviced a
WHIRLPOOL RANGE
Model WFC310S0AW0
Near Lakewood, OH 44107
Marie V
Job Details: 04/06/2022
"Cc that he wants to know why another tech from somewhere else told him that is a fire hazard. Verify unit, unit is on a garage, do not have a outlet to turn unit on. Removed back Basel and inspected wires, found some wires that splice , from burner to switch. Called BJ. Sent pic, they are good. The only thing I was able to find was a burner that is open. Is shorted. Left estimate for cust.; ordrng 1 WPW10259865 (Burner), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Chagrin Falls, OH 44022
Corina B
Job Details: 04/06/2022
"Cust showed pop, sent pic. CC that the u it will blink and not start. Ran diag 8-4 float switch, 10-2 vent wax motor. Did find water in the overfill. Cleared water. Checked the valve and connections, good. Cascade detergent is being used. Opt test ok."
We serviced a
WHIRLPOOL DRYER
Model VED6505GW0
Near Cleveland, OH 44108
Manny
Job Details: 04/06/2022
"Cc unit not heating, checked for incoming power and good voltage at terminal block, ran cycle unit is not heating , removed back cover and found wires disconnected from thermal cutoff, reconnected wires and ran cycle good heat, opt test ok"
We serviced a
KENMORE DRYER
Model 110.87872603
Near Mentor, OH 44060
Dan H
Job Details: 04/06/2022
"Customer complaint that unit is not starting, confirmed found thermal fuse open, customer did install new rigid metal vent, vent is clear, unit needs new operating thermostat and thermal fuse ; ordrng 1 280148 (Tstat) and 1 WP3392519 (Thermal fuse), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SBS3
Near Rocky River, OH 44116
Marie V
Job Details: 04/06/2022
"Cc that the unit does not works, that it shows control lock but nothing happens.confirmed tried to unlock UI. Not good. Removed panel and found harness darkened. Unit will need new Ui.; ordrng 1 WPW10475780 (Ui)"
We serviced a
AMANA RANGE
Model AGR5330BAS3
Near Euclid, OH 44119
Jason N
Job Details: 04/06/2022
"Cc unit oven not heating properly and cooktop burners dont light correctlyCustomer stated when using the oven to bake, baking took all day and nothing cooked right. She was states the burners dont light correctly and she had to use a lighter to light them. Customer was using the LR burner she was using one day and the hamburgers she was cooking exploded from the pot. Found customer has foil surrounding all burners, burner caps not sitting correctly on burner heads, and grease buildup on burner head/cap surfaces. Removed foil, cleaned up caps and burner heads and reseated caps. Tested all burners, all sparking and igniting properly at this time. Ran bake test to 350 degrees, good ignitor glow and flame. Let cycle 4 times, good ignition and flame each time. Called wp techline, Rich, documented for use and care issue at this point. No issues found with unit."
We serviced a
GE REFRIGERATOR
Model PFSF6PKXABB
Near Painesville, OH 44077
Dan H
Job Details: 04/06/2022
"Customer complaint that unit is making a buzzing noise, evaporator fan is running, compressor and condenser fan are running, fresh food section temperature at 40 degrees, freezer section temperature at 0 degrees, no unusual noises heard, unable to duplicate the problem, unit is operating as designed"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Painesville, OH 44077
Dan H
Job Details: 04/06/2022
"Customer complaint that unit is not filling with water, ran diagnostics no error codes found, started normal wash cycle, washer did not fill, wash plate barely moved then unit went to wash cycle complete, found slider broken, unit needs new slider, installed new slider, op test good ; used 1 W10734521 (SLIDER) from stock"
We serviced a
FRIGIDAIRE DISHWASHER
Model FDSH450LAF3A
Near Euclid, OH 44123
Jason N
Job Details: 04/06/2022
"Cc unit not powering on.Checked power at j-box connectors. Found Neutral wire and wire nut melted and burnt due to loose connection. Removed power from unit. Repaired wire and installed new wire nut. Checked Hot connection for proper terminal tension. Turned power back on to unit, unit powered up properly. Op test good."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near North Olmsted, OH 44070
Angel
Job Details: 04/06/2022
Cc that unit is leaving her clothes wet. I asked customer if clothes were dripping and said no but they feel wet explained to her that they will feel wet depending on what spin option she has it on. Ran diagnostics and no error codes did a manual spin and was good. Asked customer for some clothes to do a rinse/spin and see if i can duplicate issue went through cycle and unit is spinning out the clothes as should i had customer remove clothes so she can feel for herself and it was spun out perfectly. So i asked her what cycle does she choose to wash her clothes and said regular and i checked the spin option and had it at slow explained to her how to select the spin option so she can check the spin before starting unit so she can have her clothes properly spun out. Can not find issue with unit. Opt test ok.
We serviced a
WHIRLPOOL WASHER
Model WTW4950HW1
Near Solon, OH 44139
Corina B
Job Details: 04/06/2022
"CC that the unit is dead. Confirmed. Checked the outlet, good. Checked the power at the control 120 volts, led light not flashing. Unplugged the shifter light turned on. Will need a new shifter. Ran a calibration. Started a cycle. Opt test ok ; used 1 WPW10006355 (ACTUATOR) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Lakewood, OH 44107
Gabriel P
Job Details: 04/06/2022
Found error code f4e3 motor failure also took pictures of pop it looks like is under one year ordering pump ; ordrng 1 W11025157 (Pump)
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Cleveland, OH 44103
Manny
Job Details: 04/06/2022
"Cc unit gets water but it doesnt advance in cycle stated that the unit is rocking too. Ran diagnostics and found error code F8E1 for long fill no fill, cleared code and ran test cycle, noticed water coming from underneath, tilted unit back and water is coming from the back, noticed drain hose disconnected from the unit, reconnected hose and ran test cycle and unit is filling and washing properly, leveled unit opt test ok"
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Euclid, OH 44123
Jason N
Job Details: 04/06/2022
"Cc unit not drying properly, stops too soonRan diagnostics, all functions passed, good heat. Checked airflow through venting outlet. Airflow is ok. Checked thermistor resistance, good at 10.7k ohms. Moisture test good. Set dryness level to 30% more - level 4. Advised customer to ensure loads are large enough to contact moisture sensor, or alternately use timed dry for smaller loads. Also advised customer to replace portion of foil style venting as this can be considered a fire hazard."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW02
Near Cleveland, OH 44119
Jason N
Job Details: 04/06/2022
"Cc unit freezing product in ff sectionFound ff temperature in upper 20s, freezer temperature reading 12-15 degrees. Pulled evaporator cover, found ice ball on capillary tube, no frost on coils. Unit has refrigerant leak, will need sealed system repair. Ordering evaporator and compressor.; ordrng 1 W10836706 (Evaporator) and 1 W11092625 (Compressor) and 1 WPW10143759 (Filter drier)"
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Mogadore, OH 44260
Brian M
Job Details: 04/06/2022
Cc unit not powering onVerified power to unit and at Control ui not responding Unplugged power for 30 sec and plugged back in Ui is now functioning Advised to watch
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Independence, OH 44131
David R
Job Details: 04/06/2022
"Replaced lint grill, sensors and housing assembly. Tested. Good. Op Test Ok"
We serviced a
FRIGIDAIRE DRYER
Model FAQE7001LW0
Near North Olmsted, OH 44070
Angel
Job Details: 04/06/2022
"Cc that unit was not heating and just starts when you close the door. Verified and unit is heating its just that unit automatically starts once you close the door. Called BJ to see what he thought about issue i got unit into diagnostics and found E11 lost communication looks like the relay on board is stuck closed. Unit will need control board replaced. Checked part and its on back order. Gave estimate to customer and they stated they will be looking for a new unit. Charged service call.; ordrng 1 137070890NH (Control), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
AMANA REFRIGERATOR
Model ABB1924BRB00
Near Painesville, OH 44077
Dan H
Job Details: 04/06/2022
"Customer complaint that unit is tripping breaker, unit is currently running, fresh food section temperature at 40 degrees, freezer section temperature at 2 degrees, compressor and condenser fan are running, evaporator fan is running, turned defrost heater on, air damper is working, breaker did not trip, unable to duplicate the problem, unit is operating as designed"
We serviced a
WHIRLPOOL OTR MICROWAVE
Model UMV1160CS9
Near Rocky River, OH 44116
Marie V
Job Details: 04/06/2022
"Cc that the unit does not powers on. Plugged in unit. Lights comes on. Notice unit looks Like it was dropped. Cabinet inside, door, all dented. Took pics. Called tech line spoke with drew. Dropped appliance are not covered by manufacture warranty. File number.; ordrng 1 W11256458 (Case) and 1 W11302942 (Control panel) and 1 W11282731 (Door) and 1 W11249315 (Vent)"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Cleveland, OH 44110
Manny
Job Details: 04/06/2022
"Cc oven not lighting, stated that they just got the unit, I asked for pop before touching the unit just in case and ran entitlements and unit is out of warranty already. Customer call wpl while I was there and wpl rep said unit is just out of warranty but they gave concession W12bqn1apl1, replaced igniter, opt test ok used T/S 12400035; used 1 12400035 (IGNITER) from stock"
We serviced a
ROPER REFRIGERATOR
Model RT18AKXKQ08
Near Ashtabula, OH 44004
Dan H
Job Details: 04/06/2022
"Customer complaint that unit is not cooling, found evaporator frozen solid, defrost timer motor is not running, timer motor is connected to terminal 3(white wire), defrost heater is working, unit needs new defrost timer; ordrng 1 W10822278 (Def tim)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Fairview Park, OH 44126
Marie V
Job Details: 04/06/2022
"Took POP. Cc that the door is not closing properly and it starts to get ice (frost) inside freezer. Confirmed found that rails had too much grease and it freezes not allowing door to close properly. Also explain cust to open the door and grab the middle of the handle, the rails can jump a teeth on one side making the door crooked and not close properly, also showed cust how to reset them. Door is closing good now. Op test ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near North Royalton, OH 44133
Marie V
Job Details: 04/06/2022
"Cc that the unit stopped cooling. Confirmed. Took temps fresh food 37* and freezer 30*. Took evaporator cover off , no leaks at the evaporator. Verify the back, compressor hot to the touch. Put gages in and found pressure of 0 on low side and 150 on high side. Added nitrogen 145psi, it took about 5 min before I could find the leak and it steamed leaking at the cap tube going to freezer evaporator inside cabinet, you can see the die coming out.. Called whirlpool tech line spoke with Steve file number. Unit cant be repair."
We serviced a
KENMORE RANGE
Model 790.75993101
Near Cleveland, OH 44119
Jason N
Job Details: 04/06/2022
"Cc unit oven not heating upRan bake test, ignitor is not glowing, good power in. Ignitor is burnt out, will need replaced. Tried contacting landlord twice with estimate for repair, went to vm. Office to contact landlord with repair estimate and reschedule date if approved. ; used 1 12400035 (IGNITER) from stock"
We serviced a
GE DRYER
Model DBSR453EB0WW
Near Streetsboro, OH 44241
Brian M
Job Details: 04/06/2022
"Cc of noise Found front bearing to be damaged needs bearing kit ; ordrng 1 WE49X20697 (dryer bearing repair), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Streetsboro, OH 44241
Brian M
Job Details: 04/06/2022
Cc unit not spinning Suspect tub hub but cant get washplate off ; ordrng 1 W10902814 (washplate) and 1 W10528947 (drive hub kit)
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Lakewood, OH 44107
Gabriel P
Job Details: 04/06/2022
Confirm cold water was going in after diagnosing issue with senior tech bj we found wrong connector plug in correct issue opt test test ok
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Valley View, OH 44125
David R
Job Details: 04/06/2022
"Replaced latch. Ran test 51/52. Good. Ram rapid wash, good. Unit locking correctly. Op Test Ok"
We serviced a
MAYTAG DRYER
Model MEDX655DW0
Near Westlake, OH 44145
Angel
Job Details: 04/06/2022
"Cc that unit will start and work fine and mid cycle it will stop. Than she would have to wait and restart it to work. I tested the unit and it starts up perfectly and heats. Took apart unit to make sure harness on motor was connected properly and it was. Checked vent and unit has a 4 on back of unit but reduced to 3 vent towards the outside of home explained to customer the issue with that and that they will have to fix that vent for proper venting. Unit will need drive motor replaced which its covered under the 10 year limited warranty. Gave customer estimate and stated she will try to find a new unit. Charged service call.; ordrng 1 WP694089 (Blower wheel) and 1 279827 (Motor), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Ashtabula, OH 44004
Dan H
Job Details: 04/06/2022
"Customer complaint that agitation cycle is not working, ran diagnostics found f5e1(lid switch fault), f0e5(off balance), and f7e7(motor unable to reach target rpm) error codes, ran manual test cycle, lid locks and unlocks, unit shifts from agitate to spin and back, found agitator stripped, unit needs new agitator ; ordrng 1 W10752283 (Agitator), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
AMANA REFRIGERATOR
Model AFD2535DEW
Near Mayfield Heights, OH 44124
Corina B
Job Details: 04/06/2022
CC that there is water leaking. Confirmed. Found the solenoid leaking. Replaced the valve from surplus t/s. Opt test ok ; used 1 WP67005154 (Valve) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Lakewood, OH 44107
Gabriel P
Job Details: 04/06/2022
"Found unit in flood mode pump staying on hold cancel and still comes on waited 7 minutes still on unplugged couple times stills stay on also blow threw the pressure hose is clear check drain hose install is good will need control ; ordrng 1 W11116590 (Control), used 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Aurora, OH 44202
Brian M
Job Details: 04/06/2022
Upon inspection I found that the power cord and terminal block are damaged Unit symptoms are properly caused by l1 and neutral touching Unit is unplugged and is not safe to use until repair is done ; ordrng 1 279318 (terminal) and 1 279320 (terminal block) and 1 PT600L (cord-power)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Parma Heights, OH 44130
David R
Job Details: 04/06/2022
"Cc unit is doing the same thing as previous, not cooling in FF properly, found ice building back up on FF evap. Found service pointer. Service pointer says replace service kit and with new fan and thermistor. Fan replaced last November, 1 year warranty still. Ordering service kit and evap fan.; ordrng 1 W11457241 (Service kit) and 1 W11087438 (Evap fan with harness), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL RANGE
Model WEE745H0FS2
Near Parma, OH 44134
David R
Job Details: 04/06/2022
"Replaced power cord and harness, good. Tested bake, preheat good. Op Test Ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Highland Heights, OH 44143
Jason N
Job Details: 04/06/2022
Cc unit door not aligned.Leveled doors using RH door jack bolt. Doors level. Op test good.
We serviced a
UNKNOWN RANGE
Model UXB1170KYS0
Near Columbia Station, OH 44028
Marie V
Job Details: 04/06/2022
Took pOP. C that the unit is not pulling the air out that they can smell the spices of their food all over the home. Turned on unit. Both fans are running. Used a paper towels and set close to the vent and it pulled it. Verify that in all speeds. Works good. Told cust unit is working as designed at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GD25DFXFN00
Near Strongsville, OH 44136
David R
Job Details: 04/06/2022
Not cooling again. Found start device on unit is broken and coming apart. Replaced from t/s. Give 24 hours to cool. Op Test Ok test ok. ; used 1 8201786 (STARTER) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM00
Near Rocky River, OH 44116
Gabriel P
Job Details: 04/06/2022
"Customer was concern about compressor noise, I heard it is normal check frost pattern on evaporator and it was perfect check to make sure defrost working confirm it is unit working as design"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Geneva, OH 44041
Dan H
Job Details: 04/06/2022
"Customer complaint that unit is not making enough ice for customer, freezer section temperature at-2 degrees, fresh food section temperature at 39 degrees, ice in lower ice maker bin, ice in upper ice maker bin, upper ice maker cycles and fills, lower ice maker cycles and fills, good frost pattern on evaporator, evaporator fan and air damper are working, ice level sensor is working, ice bin fan is working, no ice maker error codes found, ice maker thermistor is slightly out of range, installed new upper ice maker , op test good ; used 1 W11483245 (Ice maker) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204ESS1
Near Gates Mills, OH 44040
Corina B
Job Details: 04/06/2022
"CC that the unit is not washing. Confirmed. Ran diag 6-4 float switch open. Unit filled properly. Checked the pump and motor, 120 volts. Will need a pump and motor. ; ordrng 1 WPW10605058 (Pump and motor) and 1 WPW10078215 (Retainer), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Maple Heights, OH 44137
Manny
Job Details: 04/06/2022
Replaced heater
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS1
Near Cleveland, OH 44104
Manny
Job Details: 04/06/2022
"Cc unit caught on fire and a lot of sparks and smoke, they want the unit replaced they dont feel safe with us just repairing the unit, stated that this was the first time they use the oven and this happened, they want the unit replaced bottom line, called wpl tech line spoke to Andrew, documented issues, called safety and spoke to Laryssa she stated the the bake element needs to be replaced; ordrng 1 W11182108 (elmnt-bake)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF540CWHZ04
Near Painesville, OH 44077
Jason N
Job Details: 04/06/2022
Installed LH French door. Customer satisfied with appearance. Op test good.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LGHX2636TFO
Near Aurora, OH 44202
Brian M
Job Details: 04/06/2022
Replaced motor OP Test Ok ; used 1 SHIPPING (shipping and handling) from stock
We serviced a
MAYTAG DRYER
Model MEDC200XW1
Near Madison, OH 44057
Dan H
Job Details: 04/06/2022
"Installed new timer, op test good"
We serviced a
GE RANGE
Model PGS950SEF2SS
Near Madison, OH 44057
Dan H
Job Details: 04/06/2022
"Customer complaint of gas smell, used gas leak detector on exposed gas lines, no gas smell noticed in ovens, under unit, in back of unit, or from burner heads and valves, unable to duplicate the problem , unit is operating as designed"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHB2868TF2
Near Perry, OH 44081
Jason N
Job Details: 04/06/2022
Installed ice box fan motor. Fan operation test good. Advised custom to allow several hours for ice production to resume. Op test good.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Avon, OH 44011
Angel
Job Details: 04/06/2022
Cc that unit has no power. Checked power at the outlet and had no power found that the breaker was tripped reseted breaker went to try the washer again and tripped again so i tested unit on another outlet and unit worked as should ran a calibration and auto test and passed explained to customer that they will need an electrician to verify the outlet or the breaker to see if its bad. But unit is working as designed. Opt test ok.
We serviced a
ELECTROLUX WASHER
Model EIFLS55IIW0
Near Chesterland, OH 44026
Corina B
Job Details: 04/06/2022
"CC that the unit is leaking. Confirmed. Found water leaking from the shell. Also, found the suspension rod broken. Will need the shell, gasket, basket, suspension rod, hose. Cust does not want to repair ; ordrng 1 5304491700 (Shock kit) and 1 5304491701 (Front shock) and 1 134642100 (Tub) and 1 134643000 (Front shell) and 1 137045000 (Basket) and 1 5304520351 (Oring) and 1 134639900 (Hose), used 1 SHIPPING (shipping and handling), and 1 1OVRSZ (oversized shipping) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Avon, OH 44011
Marie V
Job Details: 04/06/2022
No show. Called office spoke with mp; O-emld tckt
We serviced a
KITCHENAID MICROWAVE
Model KMBD104GSS01
Near Westlake, OH 44145
Gabriel P
Job Details: 04/06/2022
Call whirlpool tech line spoke to robert we found panel not install properly causing slight pressure to door they want me to correct my mistake and order gear track and gears just in case that do not fixes it .customer will contact us if is working if is still having same issue then we will come to install gears ; ordrng 1 W11201777 (Drawer gear) and 1 W11444621 (Gear assembly)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDEM00
Near North Ridgeville, OH 44039
David R
Job Details: 04/06/2022
"Replaced main control, UI and power supply board. Op Test Ok test ok."
We serviced a
MAYTAG DISHWASHER
Model MDB8951AWS
Near Lyndhurst, OH 44124
Brian M
Job Details: 04/06/2022
Cc that several screws are missing in door and door does not shut right Found that the upper screws going to panel are stripped and plastic is damaged Needs ui panel Panel is NLA ; ordrng 1 99003240 (Panel) and 1 99003394 (Ui)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Willowick, OH 44095
Dan H
Job Details: 04/05/2022
"Customer complaint that water remains inside dishwasher, no water found inside tub, ran diagnostics no error codes found, ran test cycle , unit filled , washed , drained and heater is working, unit is operating as designed , advised customer to run hot water in sink before starting and that plastics will not dry in dishwasher"
We serviced a
KITCHENAID REFRIGERATOR
Model KFCO22EVBL2
Near Chagrin Falls, OH 44022
Brian M
Job Details: 04/05/2022
"Cc same issue Damper randomly opening and closing and sticking Found issue to be damper control Customer owed refund on previous part.. use partial to pay for new part ; ordrng 1 WPW10594329 (control), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG DRYER
Model SDE305DAYW
Near Painesville, OH 44077
Joe O
Job Details: 04/05/2022
Installed blower. Tested. Op test ok
We serviced a
WHIRLPOOL DRYER
Model EGD4400WQ0
Near Eastlake, OH 44095
Dan H
Job Details: 04/05/2022
"Customer complaint that unit is not starting , confirmed, found door switch broken, jumped out, unit started, installed new door switch, op test good ; used 1 W10237959 (Door switch) from stock"
We serviced a
GE REFRIGERATOR
Model PFE29PSDCSS
Near Mentor, OH 44060
Joe O
Job Details: 04/05/2022
"Cc: not cooling properlyFound ff fan not running upon arrival. Found unit has updated software due. Ran diagnostics fan test. Fan not running. Needs ff evap fan, boot and module; ordrng 1 WR98R4546322 (Update module) and 1 WR24X27948 (Fan boot) and 1 WR60X26866 (fan dc ff evap), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG RANGE
Model MER8880AS0
Near Eastlake, OH 44095
Dan H
Job Details: 04/05/2022
"Installed new bake element, op test good"
We serviced a
WHIRLPOOL WASHER
Model RAL6245BW1
Near Cleveland, OH 44110
Jason N
Job Details: 04/05/2022
"Cc unit not spinning out Ran spin and drain mode, unit drains fine but basket is not moving. Checked drive block and tube, looks good. Basket cannot be disengaged from brake, brake is seized up. Noticed lot of oil coming from gearcase as well. Unit needs gearcase and drive tube/ brake assembly. ; ordrng 1 W10820043 (Drive tube/brake) and 1 3360629 (Gearcase)"
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS1
Near Parma, OH 44129
Manny
Job Details: 04/05/2022
"Calling tech line to document spoke to scott, he said thats not cover under warranty and stated to call customer service."
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC2
Near Elyria, OH 44035
Angel
Job Details: 04/05/2022
Cc that unit was not starting. Ran diagnostics and unit turned on had no error codes also ran a test cycle and passed. Removed cap from drain pump and was clear of any obstruction. Can not find any issues with unit. Also ran a quick cycle to make sure unit ran as should and had customer set the unit up and noticed that she was still leaving the spin off explained to her again about issue with that. Unit went through the whole cycle no issues can not find any issues. Opt test ok.
We serviced a
MAYTAG REFRIGERATOR
Model MSD2574VEW10
Near Cleveland, OH 44143
Manny
Job Details: 04/05/2022
"Unit need ice maker. Ordering ice maker.; ordrng 1 WPW10300022 (icemaker), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ01
Near Mayfield Heights, OH 44124
Manny
Job Details: 04/05/2022
"Replaced filter head, opt test ok advise customer to run about to quarts of water to prime the filter. Opt test ok"
We serviced a
MAYTAG RANGE
Model MGR6600FZ2
Near Eastlake, OH 44095
Dan H
Job Details: 04/05/2022
"Customer complaint that oven was clicking and smelled like gas, found a pan handle in drawer touching igniter , removed pan, oven lit right up and repeated, unit is operating as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Hiram, OH 44234
Brian M
Job Details: 04/05/2022
Installed valves OP Test Ok
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Willoughby, OH 44094
Dan H
Job Details: 04/05/2022
"Customer complaint of loud noise, no unusual noises heard, unit is operating as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAM03
Near Highland Heights, OH 44143
Joe O
Job Details: 04/05/2022
"Cc: not making ice, frost build up around ice box sealFound temps in ff section at 42 degrees, freezer at -1 degree. Found no stored ice maker error codes. Ice maker housing temps at 17 degrees. Ran ice maker harvest. Found ice maker fill tube frozen. Tested fill tube heater. Unit thawed. Advised customer it could have been caused from low pressure before replacing filter. Advised customer to monitor. Op test ok"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KBS
Near Kent, OH 44240
Brian M
Job Details: 04/05/2022
Installed heater Ran test cycle OP Test Ok
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Kent, OH 44240
Brian M
Job Details: 04/05/2022
"Cc unit wont unlock and wont spin Ran manual test found belt to slip off due to clutch not tight. Ran auto test unit functioning properly but it will not start a normal cycle will not start on anything other than test mode Needs control ; ordrng 1 W11498796 (Control), used 1 W11239857 (BELT) from stock"
We serviced a
ROPER DRYER
Model RED4440SQ0
Near Kirtland, OH 44094
Dan H
Job Details: 04/05/2022
"Customer complaint that unit started making noise then stopped working, unit is not starting, found thermal fuse open, jumped out, unit started and heated, unit needs new thermal fuse, customer does not want repair ; used 1 3392519 () from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS00
Near Brecksville, OH 44141
Manny
Job Details: 04/05/2022
"Cc unit no making ice, found ice maker motor stuck on harvest mode before it fills set unit in test mode, ran harvest test and motor homes and then it completed the harvest test, got out of test mode and ice maker started filling, advise customer to monitor and if he doesnt have ice at least half of the ice box, to give us another call and well take another look"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM0
Near Cleveland, OH 44113
Corina B
Job Details: 04/05/2022
"CC that the unit is not washing dishes. Confirmed. Found the pump and motor, not pumping the water. Will need a new pump and motor. ; ordrng 1 WPW10482480 (Pump and motor), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDB8989SHZ0
Near Highland Heights, OH 44143
Joe O
Job Details: 04/05/2022
Cc: not washingFound loose connection to sump. Reseated connection. Ran test cycle. Op test o
We serviced a
KITCHENAID RANGE
Model KSGG700ESS3
Near Cleveland, OH 44113
Corina B
Job Details: 04/05/2022
Will need the front panel. The inner glass has a chip. Do not need the inner glass. Office to reschedule appointment ; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Cleveland Heights, OH 44118
Jason N
Job Details: 04/05/2022
"Cc unit not cooling ff section and ice buildup in freezerConfirmed evaporator and evaporator cover frosted over, very little airflow to ff section. Ran diagnostics defrost and bimetal test, bimetal is reading open, unit not defrosting. Unit needs evaporator harness. Customer also wants the RH door gasket replaced due to being torn. ; ordrng 1 W11334745 (Motor evap harness) and 1 W10830274 (Gasket)"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Lorain, OH 44055
Marie V
Job Details: 04/05/2022
"Replaced lid lock. Deleted error code , ran auto test. Started Cycle. Op test ok"
We serviced a
WHIRLPOOL WASHER
Model NTW5100TQ0
Near East Cleveland, OH 44112
Jason N
Job Details: 04/05/2022
"Installed drive components. Ran fill and agitation test, good agitation. Switched to spin and drain mode. Unit drained and spun out properly. Op test good."
We serviced a
WHIRLPOOL RANGE
Model WOD77EC0HS02
Near Cleveland Heights, OH 44106
Jason N
Job Details: 04/05/2022
"Cc unit not powering onUnit is a not yet installed, but customer states when they connected to power, display is not powering on, but they do have interior lights. Checked power in to unit, good power into main board p8 connector 123v. Checked power out to UI console, reading 14.5vdc. Checked all connectors on UI console, all checked good, unit needs UI console. ; ordrng 1 W11428578 (Console) and 1 W11261165 (ACU)"
We serviced a
MAYTAG WASHER
Model MVWC416FW0
Near Cleveland, OH 44102
Corina B
Job Details: 04/05/2022
"CC that the agitator is broken. Confirmed. Found the agitator and washplate broken. Will need a new agitator and washplate. ; ordrng 1 W10836692 (Barrel) and 1 W10846191 (Washplate), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Grafton, OH 44044
Angel
Job Details: 04/05/2022
Cc that unit has a F8E4 error code. Verified and also found a F7E1 error code motor failure. Tried starting unit and it only hums unit will need wash pump replaced also ordering control. I will replace heater next visit since i still have to remove unit to replace pump. Ordering parts office to reschedule pump out of stock ; ordrng 1 W11416362 (Wash pump) and 1 W11410066 (Control)
We serviced a
MAYTAG DRYER
Model MGDC465HW1
Near Cleveland, OH 44108
Jason N
Job Details: 04/05/2022
"Cc smells like gas inside unitCustomer stated there is always a gas smell inside the unit. Checked all gas connections on unit, found leak at gas line connections in rear of unit. Coupling to gas tube was not installed with pipe sealant. Removed and reinstalled with pipe sealer. Turned gas on and rechecked for leaks, none found. Dryer op test good."
We serviced a
MAYTAG WASHER
Model WTW5700XW3
Near Cleveland, OH 44109
Corina B
Job Details: 04/05/2022
"CC that the basket does not move. Confirmed. Found the basket seized. Oil leaking from the gearcase. Will need a gearcase and washplate. ; ordrng 1 W11454372 (Gearcase) and 1 WPW10215115 (Washplate), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS01
Near Strongsville, OH 44136
Angel
Job Details: 04/05/2022
"Recovered refrigerant replaced filter drier, valve and hinge cover put into a vacuum and unit would not hold vacuum would be in 26 vacuum and start going up to 0psi. Called BJ and asked me to do a nitrogen test at 145psi tested and could not find any leaks also took apart freezer to make sure and nothing. Called techline and explained issue and stated it will go under review and they will contact customer as soon as possible.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Strongsville, OH 44136
Angel
Job Details: 04/05/2022
Cc that unit has left seal coming off and foot bent. Checked all four rollers and could not see any if them bent. Also checked seal and it has insulation coming off as well unit will need door replaced. Ordering door.; ordrng 1 LW10918659 (Door)
We serviced a
MAYTAG DRYER GAS
Model MGD5500FW0
Near Solon, OH 44139
Joe O
Job Details: 04/05/2022
Cc: rattling noiseCust Has a foil accordian style vent hose attached to dryer (see pic). Explained the fire hazard?associated with this type of vent hose and advised cust to replace with a semi?rigid metal hose to?prevent fire hazard. Found debris under lint screen by blower housing removed. Ran test cycle. Op test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Broadview Heights, OH 44147
Manny
Job Details: 04/05/2022
"Cc that unit is leaking water from right side, checked drain ports and FF is clear Fc has ice on it , took crisper drawer out and found a plastic cap underneath the drain causing the unit not to drain therefore causing a leak, removed plastic cap and verified drain port is clear and its. Reassembled unit and advise customer to monitor the unit and if he sees more water to give us a call and we will take another look. Opt test ok"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SAS1
Near Kent, OH 44240
Brian M
Job Details: 04/05/2022
"Cc unit not washing Found sump not creating enough pressure Needs sump assembly ; ordrng 1 WPW10780877 (pump&motor), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Cleveland, OH 44108
Jason N
Job Details: 04/05/2022
"Cc unit leaking hot water into unit during cycleCustomer stated she has to turn hot water valve off after cycle. Confirmed water leaking into unit. Unit needs inlet valve replaced. Customer declined repair, estimate only. ; used 1 W11038689 (Valve) from stock"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS07
Near North Royalton, OH 44133
Corina B
Job Details: 04/05/2022
Replaced the harness. Used the wire from the interlock switches for the wire harness. Opt test ok ; used 1 W11244490 (INTERLOCK SW KIT) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Broadview Heights, OH 44147
Manny
Job Details: 04/05/2022
"Cc unit has a clicking noise and cant find where its coming from, verified and heard clicking noise, running test mode was able to find where noise comes from, noise its coming from the back. Pull unit out and and noise is gone found a piece of tape hitting the cond fan when unit was pushed all the way back, removed tape opt test ok"