We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ01
Near Richmond Heights, OH 44143
Gabriel P
Job Details: 05/19/2022
Found ice maker off press the switch wait few minutes and it cycle and ask for water cannot find issue right now advise customer to monitor
We serviced a
GE REFRIGERATOR
Model PVD28BYNBFS
Near Chardon, OH 44024
Manny
Job Details: 05/19/2022
"Cc unit not making ice, temps are good, ice box fan its not running, cant login into GE to pull out service manual, call Bj he was able to get the service manual from GE and help me run some test, the fan kicked on when I moved the unit, unit is working right now advise customer to monitor the unit and if he sees the same fault to let us know and will take another look."
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Wickliffe, OH 44092
Jason N
Job Details: 05/19/2022
"Cc customer does not know how to use unitCustomer stated she doesnt understand how unit operates, unit is not washing. Ran diagnostics, no codes stored. Walked customer through selecting cycles and cycle options. Started wash cycle with clothing load. Unit started filling and washing properly. Customer instruct."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Eastlake, OH 44095
Joe O
Job Details: 05/19/2022
Cc: not coolingUnit in showroom mode. Exited showroom. Compressor running. Advised customer to allow 24 hours for temps to adjust. Op test okCustomer showed pop
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near North Royalton, OH 44133
David R
Job Details: 05/19/2022
Cc handle right FF. Ordering handle ; ordrng 1 W11163764 (Handle)
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC0
Near Chagrin Falls, OH 44022
Manny
Job Details: 05/19/2022
"Cc unit basket is pealing, found basket with sediment buildup from hard water, but will come out if clean up I use some vinegar and microfiber cloth and sediment come out, advise customer to use a non abrasive pad and white vinegar to clean the sediment from the basket. Opt test ok"
We serviced a
WHIRLPOOL WASHER
Model WTW7300DW0
Near Wickliffe, OH 44092
Jason N
Job Details: 05/19/2022
"Installed washplate. Washplate mounting loosely to drive shaft, shaft splines are too far rounded, gearcase will need replaced. Customer does not want to continue repair. Customer will need refunded for part cost.; saved tckt"
We serviced a
FRIGIDAIRE STACK W/D
Model FFLE2022MW2
Near Willoughby, OH 44094
Joe O
Job Details: 05/19/2022
"Cc: squeaking when agitatingFound tub seal leaking, found bearing rusted and full of water. Needs bearing and seals.Bearing shows discontinued.; ordrng 1 137547700 (seal kit) and 1 137272000 (grommet) and 1 137326201 (dsp tub(discontinued))"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Chagrin Falls, OH 44022
Marie V
Job Details: 05/19/2022
Cc that the handle is broken Replaced handle. Op test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Kent, OH 44240
Brian M
Job Details: 05/19/2022
Cc unit not cooling Unit will go into forced defrost but is not defrosting properly Suggest replacing ui and control ; ordrng 1 W11518204 (Control) and 1 W11566891 (Control)
We serviced a
JENN-AIR MICROWAVE
Model JMW3430WS02
Near Chagrin Falls, OH 44022
Manny
Job Details: 05/19/2022
"Cc that microwave door is closed but its showing its not, verified and interlock switches are good, noticed the door on the right side a little out, looks like if someone had leaned on the door and bent a little bit to were it wouldnt make contact with switches, using a screwdriver on the hinges straighten out the door now its making contact with the switches, Opt test ok"
We serviced a
MAYTAG DRYER
Model MEDX500BW0
Near Wickliffe, OH 44092
Jason N
Job Details: 05/19/2022
"Cc unit not tumblingRan dryer op test, found motor not running but heater element is on. Belt is intact. Checked all thermals, found thermal fuse open and heater element shorted to case. Replaced thermal fuse and heater element using truck stock parts. Ran dryer op test, good heat and tumble. Op test good. ; used 1 WP3392519 (THERMAL FUSE), and 1 279838 (ELEMENT) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFG510S0HS0
Near Fairport Harbor, OH 44077
Joe O
Job Details: 05/19/2022
Installed hinges. Op test ok
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Solon, OH 44139
David R
Job Details: 05/19/2022
"Cc unit not heating. Found broken ignitor. Replaced from t/s. Tested at 350*, good. Op Test Ok ; used 1 12400035 (IGNITER) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW02
Near Cleveland, OH 44128
Marie V
Job Details: 05/19/2022
"Cc that the unit stopped cooling. Took temps 45* both sections. Took evaporator cover off and found that the heat started melting cover and foam, also unit will need clamp for ice maker water line in the back. Unit has a leak. Found evaporator stained, cant tell from what ,but looks like refrigerant. Ordering filter drier, evaporator, clamp , evaporator cover and duct air.; ordrng 1 W10836706 (Evaporator) and 1 WPW10143759 (Filter drier) and 1 W10919804 (Duct air) and 1 W11024683 (Evaporator cover) and 1 WP488878 (Clamp)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHT1831QE5
Near Cleveland, OH 44128
Marie V
Job Details: 05/19/2022
"Cc that the fresh food section is not cooling. Took temps -5* in freezer and 50* on fresh food. Unit is not defrosting. Unit will need control and bimetal. Cust will not fix. ; ordrng 1 242249002 (Control assembly) and 1 5303918638 (Thermostat), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC1
Near Cleveland, OH 44105
Marie V
Job Details: 05/19/2022
"Cc that the unit will not start a cycle its showing close lid to start cycle and lid is close. Ran diag found error code F0E0, not in tech sheet. Ordering control and latch. One of the parts is out of stuck. Office will contact once they have eta on the part. ; ordrng 1 W11543996 (Control) and 1 W11394572 (Latch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5PVFXWS10
Near Ravenna, OH 44266
Brian M
Job Details: 05/19/2022
"Cc new filter wont work Old filter works fine possibly an issue with filter Advised on filter head replacement ; ordrng 1 WPW10121138 (housing), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
GE REFRIGERATOR
Model ZIS48NCA
Near Solon, OH 44139
Manny
Job Details: 05/19/2022
"Cc that unit not cooling properly in freezer side, evap is frost up removed top cover found compressor really hot to touch and condenser fan not running, spin defrost timer and fan move a bit but didnt start spin with screw driver and fan started, unit will need defrost timer and condenser fan, gave customer estimate for the repair customer not happy, the defrost timer still under our warranty.; ordrng 1 WR9X483 (control defrost) and 1 WR60X187 (motor,cond.fan), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM00
Near Solon, OH 44139
Manny
Job Details: 05/19/2022
"Cc that Ff is warm but freezer is working but not making ice, found evap cover, covered in ice, steamed cover (15mins) and removed cover and evap is covered in frost, steamed evap (25mins) tested components all operational, evap fan not running, moved impeller with my fingers and fan started, unit will need evap fan replaced, thermistor cover was broken and just hanging on the thermistor, ordering evap fan and thermistor cover; ordrng 1 W11024089 (motor-evap) and 1 WP67003924 (thermistor cover), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVWX655DW0
Near Painesville, OH 44077
Joe O
Job Details: 05/19/2022
"Cc: not spinningFound error codes f0e5(off balance). Ran manual spin. Found hub stripped. Pulled hub. Found gear case splines worn. Needs gear case and hubCustomer does not want to repair at this time ; ordrng 1 W11454734 (Gear case) and 1 W10528947 (drive hub kit), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
GE RANGE
Model JGBS66REK5SS
Near Ravenna, OH 44266
Brian M
Job Details: 05/19/2022
Installed oven orfice and rehinged door Customer to reorder conversion kit . Missing front left orfice
We serviced a
GE RANGE
Model PHB920SJ8SS
Near Cleveland, OH 44113
Marie V
Job Details: 05/19/2022
"Replaced board. Op test no good. Called GE tech line, had me do voltage and resistance checks. All pass. They said its a defective board. And also recommend replace filter board WB27X21421. Advise landlord that it will need both board.May have been damage by thunderstorm. ; ordrng 1 WB27X21421 (Filter board), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Cleveland, OH 44113
Marie V
Job Details: 05/19/2022
Replaced UI.op test ok
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Chardon, OH 44024
Jason N
Job Details: 05/19/2022
"Cc unit control not workingCustomer stated the control didnt respond for several days, then started working again. Could not install pre Id console control, part is incorrect for this model, box part number is correct though. Found heater element needs updated. Installed updated heater element using customer supplied part. Found drain hose install on unit is also incorrect, elbow is kinked at unit connection. Corrected drain hose install. Ran diagnostics, found code f5e1 for door switch open. Ran auto test, all functions passed. Advised customer to monitor control and if issues arise again we can send another console control. Unit op test good."
We serviced a
KENMORE DRYER
Model 110.62332511
Near Perry, OH 44081
Joe O
Job Details: 05/19/2022
Installed belt. Ran test cycle. Op test ok; used 1 SHIPPING (shipping and handling) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHV08
Near Elyria, OH 44035
Marie V
Job Details: 05/19/2022
"Cc that the ice maker arm is stuck up and takes too long to make ice. Took temps 0* in freezer and 35* fresh food. Cycled ice maker it worked. Replaced ice maker, it cycle. Op test ok"
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Brecksville, OH 44141
Manny
Job Details: 05/19/2022
"New gearcase is Leaking oil need to reorder, and ordering wash plate ; ordrng 1 W11423758 (Gearcase) and 1 W10902814 (washplate)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near North Ridgeville, OH 44039
David R
Job Details: 05/19/2022
"Cc unit is making no ice or little ice. Wires to FZ door are cut through. Gave estimate to customer. Customer paid SVC only, do not order parts. ; ordrng 1 LW11037733 (Fz door stainless), used 1 1OVRSZ (oversized shipping) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM06
Near Mantua, OH 44255
Brian M
Job Details: 05/19/2022
Installed harness defrosted evap Installed control Advised to watch
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Ashtabula, OH 44004
Dan H
Job Details: 05/19/2022
"Customer complaint that left rear burner is not lighting, confirmed, found igniter pushed out of porcelain, installed new igniter, op test good"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Ashtabula, OH 44004
Dan H
Job Details: 05/19/2022
"Installed new motor and capacitor, op test no good , unit needs new control ; ordrng 1 W11399433 (Cntrl)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Kingsville, OH 44048
Dan H
Job Details: 05/19/2022
"Customer complaint that unit is not cooling, unit unplugged when tech arrived, plugged in, evaporator fan is running, condenser fan is running, compressor is not running, applied 120vac to compressor, compressor did not start, unit needs new compressor and filter drier, part is out of stock so not scheduling return appointment ; ordrng 1 W11109499 (Drier) and 1 W11370574 (Compressor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF57R18DM00
Near Ashtabula, OH 44004
Dan H
Job Details: 05/19/2022
"Customer complaint that unit is not cooling, unit unplugged when tech arrived, plugged in, compressor and condenser fan are running, evaporator fan is running, no frost pattern on evaporator, no dye found on any exposed sealed system parts, nitrogen tested , no leaks found, unit has an internal leak and cannot be repaired"
We serviced a
GE RANGE
Model JGB650EEF2ES
Near Ashtabula, OH 44004
Dan H
Job Details: 05/19/2022
"Installed new spark module, op test good"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEB01
Near Garrettsville, OH 44231
Brian M
Job Details: 05/19/2022
"Cc unit is freezing food Found damper not closing all the way Needs damper ; ordrng 1 MFI2570FEB01 (Damper), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Jefferson, OH 44047
Jason N
Job Details: 05/19/2022
"Cc unit not heating Customer stated several times the unit wasnt heating with a load, they said if they unplugged it, would then heat afterwards. Ran diagnostics, no fault codes stored. Ran timed dry heat test, unit heating and cycling properly. Venting is bypassed into a basement filter, good airflow, no restrictions. Checked power cord connections on unit, all power cord connections tight. Ran timed dry cycle for 15 minutes, unit operation normal. Advised customer to monitor which cycle they are using when issues occur and document if possible. Could not duplicate issue at this time."
We serviced a
GE DISHWASHER
Model GSD6660G00SS
Near Avon Lake, OH 44012
Angel
Job Details: 05/19/2022
Cc that unit is leaking in front of door. Ran unit and after 10mins it started leaking opened up unit and it was full of suds explained to customer and cleaned out all suds ran unit again to try to flush out all suds as best as i could and gave customer some of our test packages to try them out and I turned down the settings on the rinse aid.Opt test ok.
We serviced a
KITCHENAID DISHWASHER
Model KUDU03FTPA2
Near Avon Lake, OH 44012
Angel
Job Details: 05/19/2022
Cc that unit broke the link to the door. Confirmed link broke off on the left hand side replaced both links and customer is staying with spring incase of another issue with door. Opt test ok.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF302EBL01
Near Rocky River, OH 44116
Angel
Job Details: 05/19/2022
Cc that they had ice buildup in freezer section. Verified and found drain tube clogged up. Cleaned out drain tube and steamed out all ice. Opt test ok.; used 1 SENIORDISCOUNT (senior discount) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Rocky River, OH 44116
Angel
Job Details: 05/19/2022
Cc that freezer was shut and not opening. Verified and unit was shut off already to defrost everything found door not closing on bottom and it was that the door was not properly sitting on the bottom of rail so it was slanted not closing properly and letting warm air get in. Took off door dried out everything and installed door as should tested and shutting perfectly customer wanted me to tighten the door handles as well and saw the harness damaged on the pantry door he said he will leave like that as long as it cools and i explained to him that he just wont be able to use the settings. Opt test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB01
Near Willoughby Hills, OH 44094
Corina B
Job Details: 05/19/2022
"Cust showed pop, sent pic. CC that there is frost in the freezer and not cooling in the ff section. Confirmed. Checked the gaskets, good. Found the frame and liner splitting. Took pictures. Called t/l unit is going over for review for next step. Unit is non repairable"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADW
Near Cleveland Heights, OH 44118
Gabriel P
Job Details: 05/19/2022
Found pump crack also unit was in the garage ordering pump assembly ; ordrng 1 W11025157 (Pump assembly)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM5
Near Lakewood, OH 44107
Angel
Job Details: 05/19/2022
Cc that unit was leaking from the left hand side corner. Looked around bottom of door seal and saw it had food buildup on the corner that it was leaking also the spray arms were clogged up took spray arms off and cleaned them also cleaned the bottom of door and seal took off front panel from dishwasher and ran it did see after about 20mins running the unit i saw so e soap suds opened u it and unit had suds building up looked at the rinse aid and it was at max explained to customer that too much rinse aid can cause suds and leak turned the rinse aid setting to 2 and gave. Customer some of our samples to try out as well. So I just let them know to keep an Eye on it and to make sure any food left around seal to clean it up and make sure the spray arms arent clogged up and not use to much rinse aid. Opt test ok.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Lyndhurst, OH 44124
Gabriel P
Job Details: 05/19/2022
"Customer complaint that timer does not move on auto dry wants it get to cool down try running cool down on time dry and it finish then try to do the same for auto dry and it ; ordrng 1 WPW10185982 (Timer), used 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"
We serviced a
MAYTAG REFRIGERATOR
Model MFF2258FEZ07
Near Cleveland, OH 44115
Angel
Job Details: 05/19/2022
Cc that unit was not cooling and now it is. Verified temperatures and freezer was at 4* and making ice and ff section is at 39*. Unit as of now is working as designed explained to customer it couldve been a glitch in the control board but right now everything is working as should and I cant just guess on what the issue couldve been. Asked him to monitor for now and if it happens again to call us back because the issue has only happened once and the next day it was working as designed again. Opt test ok.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Beachwood, OH 44122
Gabriel P
Job Details: 05/19/2022
"When arrive unit was not plugging customer had another unit plug in that rental center barrow disconnect unit the connect the correct one ran diagnostic found no errors look underneath unit found a purple panties wrap around pulley and belt came off took picture then took panties out and put belt back in then ran auto test and calibration,it pass opt test ok"
We serviced a
ELECTROLUX REFRIGERATOR
Model EI32AR80QSC
Near Chagrin Falls, OH 44023
Corina B
Job Details: 05/19/2022
"Recovered refrigerant, replaced evaporator and drier, pulled 28vac w/ pump, watched, good, charged 3.5oz r134a, unit cooling, pressures good, op test ok ; used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KENMORE RANGE
Model 79070602013
Near Cleveland, OH 44111
Gabriel P
Job Details: 05/19/2022
"Found correct voltage going to ignitor but ignitor not starting,opt test ok ; used 1 12400035 (IGNITER), and 1 SENIORDISCOUNT (senior discount) from stock"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Elyria, OH 44035
Gabriel P
Job Details: 05/19/2022
"Found no voltage from l1 to l2 need electrician customer remove outlet cover and found loose black wire he correct issue unit started working as design,opt test ok"
We serviced a
WHIRLPOOL WASHER
Model WTW7300XW0
Near Austinburg, OH 44010
Joe O
Job Details: 05/19/2022
Cc: overload/off balance errorFound no stored error codes. Ran diagnostics test cycle. Found basket will not disengage. Needs hub and bearing kit; ordrng 1 W10820039 (hub) and 1 W10435302 (bearing)
We serviced a
KENMORE RANGE
Model 790.787624
Near Lorain, OH 44052
Angel
Job Details: 05/19/2022
Cc that unit was not getting to temperature. Plugged in my watt meter and put it on amps and started unit on bake and the ignitor was weak was only pulling 2.55amps replaced ignitor tested unit and heating and getting to temperature as should. Opt test ok.; used 1 12400035 (IGNITER) from stock
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290REM00
Near Beachwood, OH 44122
Corina B
Job Details: 05/19/2022
"CC that the u it has no water pressure. Confirmed. Removed the filter pressure is good. Will need a new filter head. ; ordrng 1 W11395888 (Filter head), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
JENN-AIR RANGE
Model JDS1750FP0
Near Shaker Heights, OH 44122
Joe O
Job Details: 05/18/2022
"Cc: long preheat timesFound element open. Needs heating elementElement out of stock. Office to reschedule ; ordrng 1 W10779716 (elmnt-bake), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model MVWC200BW0
Near Garfield Heights, OH 44125
Corina B
Job Details: 05/18/2022
"CC that the u it is not working right. Ran diag F2E1 STUCK KEY. Ran an auto test, good. Started a normal cycle with sheets. Filled, agitated, drained, spin, filled drained and spin. Done. Opt test ok."
We serviced a
KITCHENAID DISHWASHER
Model KUDL03FVSSO
Near Geneva, OH 44041
Dan H
Job Details: 05/18/2022
"Customer complaint that unit is leaking, confirmed, found valve cracked, unit needs new valve, customer does not want repair at this time ; ordrng 1 WPW10158389 (Valve), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Cleveland, OH 44130
Marie V
Job Details: 05/18/2022
"Took POP, and entitlement shows 06/05/2021 . Cc that the unit goes from sensing to spin on normal and it does not wash. Ran diag found error code F0E5 off balance load. Notice that the outlet is loose. Unit was running and stopped. Found that neutral and hot are reversed. Showed cust. Started a bulky sheets. Op test ok"
We serviced a
WHIRLPOOL DRYER
Model WHD560CHW2
Near Cleveland, OH 44113
Marie V
Job Details: 05/18/2022
"Cc that the unit turns on but it will not spin. Ran diag,no error code. Started unit on different cycles. All works good. Op test okUnit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model ET8LFKXKT05
Near Beachwood, OH 44122
Joe O
Job Details: 05/18/2022
Cc: leakingFound drain tube plugged. Cleared drain. Op test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6FDRXXY07
Near Avon Lake, OH 44012
Angel
Job Details: 05/18/2022
Cc that unit was not making. Verified and found the ice maker arm up pulled it down tested ice maker and started cycling and filled as should. Opt test ok
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near North Royalton, OH 44133
Manny
Job Details: 05/18/2022
"Cc unit not cleaning the clothes, showed me some videos of the unit barely agitating and not spinning in the spin cycle. Ran diagnostics found overload fault code, removed rotor and som oil on the rotor and the slider, unit needs a gearcase, clutch, slider, agitator and lower harness.; ordrng 1 W10754448 (clutch) and 1 W11568984 (Lower harness) and 1 W10734521 (slider) and 1 W11449841 (Gearcase) and 1 W11550891 (Agitator)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Columbia Township, OH 44028
Gabriel P
Job Details: 05/18/2022
When search address it took me to a Kathleen street in brookpark call customer and he said is a new development but he will text me the directions so when I receive it was 21 minutes away wants got to customer install stoper parts opt test ok
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Solon, OH 44139
Brian M
Job Details: 05/18/2022
Installed dispenser OP Test Ok
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Garfield Heights, OH 44125
Corina B
Job Details: 05/18/2022
CC that the unit was not draining. Ran diag f0e7. Started a load with clothes no unusual noises. Checked underneath screw tight. Opt test ok. Advised cust to download the Maytag app.
We serviced a
MAYTAG REFRIGERATOR
Model MFD2561KES
Near Austinburg, OH 44010
Dan H
Job Details: 05/18/2022
"Customer complaint that unit is not cooling properly, fresh food section temperature at 43 degrees, freezer section temperature at 7 degrees, customer stated they defrosted unit, can see evaporator starting to freeze up again, defrost heater is working , unit needs new control , customer does not want repair at this time; ordrng 1 WPW10207861 (Cntrl), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYW04
Near Cleveland, OH 44111
Marie V
Job Details: 05/18/2022
"Cc that the left hand side does not close and needs gasket. Verify unit. Opened door multiple times and close it, op test good. Explain cust that it could have been crooked, showed how to do to fix that, she said that last time rails were replaced.left estimate for rails but told cust that is working properly. Op test ok; ordrng 1 WPW10397636 (Left rail) and 1 WPW10397635 (Right rail), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP370PAHW0
Near Lakewood, OH 44107
Angel
Job Details: 05/18/2022
Replaced control tested unit and it started filling and washing as should. Wash pump and fill valve were ordered just in case but the control was the issue. Opt test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Bedford, OH 44146
Jason N
Job Details: 05/18/2022
"Cc unit needs water line replaced in back Inspected unit, did not see any damage to rear water lines. Connected source line to unit and tested water dispense. Found water spray from bottom corner of freezer door. Found door water line was cut. Unit will need freezer door. Advised customer 4-8 weeks and to contact office when door arrives. ; ordrng 1 LW10913113 (Door fip)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ02
Near Broadview Heights, OH 44147
Manny
Job Details: 05/18/2022
"Cc unit not making ice fast enough, ran test 44 and 45 for ice maker harvest and ice maker fill, good operation removed bucket and found frost underneath, removed ice maker cover and frost buildup there too, everything is operational, checked temperatures Ff at 41 and FZ at 7, checked set temp and FZ was set to 4 degrees, freezer is completely packed with food and door has a hard time closing, advise customer to rearrange the items in the freezer and make sure the door is closed all the way anytime they use it, to prevent frost buildup. Unit is working as designed, opt test ok"
We serviced a
MAYTAG REFRIGERATOR
Model ASD2622HRW
Near Conneaut, OH 44030
Dan H
Job Details: 05/18/2022
"Customer complaint that unit is not making ice, confirmed, found ice maker harness open, jumped out, ice maker did not started cycle, unit needs new ice maker and harness; ordrng 1 D7824706Q (Ice maker) and 1 WPD7813010 (Harness), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW8740DW0K
Near Conneaut, OH 44030
Dan H
Job Details: 05/18/2022
"Customer complaint that unit is not starting, ran diagnostics found f6e3(acu-ui communication error ), f8e1(long/no fill), f9e1(long drain), and f8e3(overflow condition) error codes, unit passed user interface test, ran test cycle, unit shut off mid cycle, unit needs new control, customer does not want repair at this time; ordrng 1 W11029840 (Cntrl), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Lakewood, OH 44107
Marie V
Job Details: 05/18/2022
"Cc that the unit fills up and drains but does not wash. Confirmed. Motor is getting 120V. Will need new pump. Replaced from T/S. Tested unit, no leaks. Op test ok; used 1 W11085683 (PUMP&MOTOR) from stock"
We serviced a
WHIRLPOOL RANGE
Model JGRP430WP01
Near Chagrin Falls, OH 44022
Brian M
Job Details: 05/18/2022
Upon further inspection found that hmi is not sending proper voltage to main control Spoke to SR tech advised HMI components need replaced Customer does not want to repair ; ordrng 1 WPW10145531 (cntrl-elec) and 1 WPW10464535 (cntrl-elec)
We serviced a
MAYTAG WASHER
Model MFW9700SQ1
Near Lyndhurst, OH 44124
Joe O
Job Details: 05/18/2022
Cc: off balance/walkingFound unit not corner balanced. Adjusted foot. Ran drain and spin. Op test ok
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FPRU19F8RFC
Near Ashtabula, OH 44004
Dan H
Job Details: 05/18/2022
"Customer complaint that unit is freezing food, temperature at 41 degrees set to 39 degrees, found partial frost pattern on evaporator, found dye leaking out of evaporator, unit needs new evaporator and filter drier; ordrng 1 297414901 (Evaporator) and 1 WPW10143759 (Drier), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KENMORE REFRIGERATOR
Model 10644433603
Near Chagrin Falls, OH 44022
Brian M
Job Details: 05/18/2022
Cc no cool Found main control powering on and off Needs control Part NLa WP2307037; ordrng 1 WP2307037 (control bd)
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near Chagrin Falls, OH 44022
Jason N
Job Details: 05/18/2022
"Cc unit needs grill replaced due to damage. Could not install customer supplied part, part damaged during shipping, will need to reorder. Advised customer to open box when new part arrives and inspect for damage. ; ordrng 1 W11028271 (Grille)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Aurora, OH 44202
Corina B
Job Details: 05/18/2022
CC that the u it is leaking. Called customer to start dishwasher when I was driving. Found the tub is leaking at a weld. Will need a new tub. Office to reschedule appointment ; ordrng 1 W11409866 (Tub)
We serviced a
GE WASHER
Model WSRE5260D1WW
Near Novelty, OH 44072
Brian M
Job Details: 05/18/2022
Cc unit will not spin Found transmission locked up Part is NLa WH38X10002; ordrng 1 WH38X10002 (transmission asm)
We serviced a
GE RANGE HOOD
Model ZVB36SH1SS
Near Chagrin Falls, OH 44022
Jason N
Job Details: 05/18/2022
"Cc unit not working, makes a humming soundPlugged in unit, found motor continually trying to run even when unit is in lowered position. Checked limit switches for upper and lower positions, both checked good. Control board relay stuck closed, unit needs control board. ; ordrng 1 WB27X10704 (Control board)"
We serviced a
GE REFRIGERATOR
Model PFSS5RKZASS
Near Willoughby Hills, OH 44092
Joe O
Job Details: 05/18/2022
"Cc: not coolingCustomer had unit unplugged upon arrival. Found compressor not running. Inverter receiving proper power. Hooked up compressor tester. Compressor started. Needs inverter; ordrng 1 WR49X10283 (inverter kit), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Strongsville, OH 44136
Angel
Job Details: 05/18/2022
"Cc that unit at the end of the cycle the water is still standing at the bottom. Put unit to drain and it drain but customer said for her to be able to drain it she would have to wait a while and than drain unit because it wont drain right after the cycle. Unit will need drain pump its overheating. Ordering part.; ordrng 1 W11412291 (Drain pump), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5VHEXVB01
Near Cleveland, OH 44128
Manny
Job Details: 05/18/2022
"Replaced, ice maker, damper and door closer, opt test ok advise customer to allow 16 to 24 hours for ice maker to make full bin of ice."
We serviced a
KITCHENAID MICROWAVE
Model KMBD104GSS01
Near Chagrin Falls, OH 44022
Corina B
Job Details: 05/18/2022
"Cust showed pop, sent pic. CC that the unit is not heating. Confirmed. Will need a magnetron, diode and capacitor. Office to reschedule appointment ; ordrng 1 W11596133 (Capacitor) and 1 W11590863 (Magnetron)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAM02
Near Brooklyn Heights, OH 44131
Manny
Job Details: 05/18/2022
"Replaced ice maker and ice door, opt test ok"
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Olmsted Falls, OH 44138
Gabriel P
Job Details: 05/18/2022
Parts previd was not needed the lid was broken took picture re ordering part ; ordrng 1 W11259006 (Lid)
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Geneva, OH 44041
Dan H
Job Details: 05/18/2022
"Customer complaint that unit only washes with hot water, found hot and cold water lines reversed, corrected, op test good"
We serviced a
KITCHENAID MICROWAVE
Model KMBD104GSS01
Near Westlake, OH 44145
Gabriel P
Job Details: 05/18/2022
"Replace gears,ran a cup of water and it complete cycle and heat,opt test ok opt test ok"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Cleveland, OH 44109
Manny
Job Details: 05/18/2022
"Cc that unit shuts off mid cycle, ran diagnostics and found code F0E2 for oversuds, checked all components and all operational, ran test cycle notice a lot of suds when unit drain, customer is using the load an go dispenser as well as the top dispenser, causing oversuds, unit is working as designed advise customer to use 2 to 3 tbps of detergent to avoid over suds and to only use one dispenser. Opt test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED2KHAXVT01
Near Chagrin Falls, OH 44023
Jason N
Job Details: 05/18/2022
"Cc unit not cooling againChecked for leaks using uv light. Found leak at compressor suction line connection. Tried to clean and repair. Copper tube too oxidized for solder to hold properly. Cut out copper line and replaced with new copper tube. Charged system with nitrogen to 100 psi, no leaks. Pulled vacuum on system to 29 in/hg. Recharged system with 5.3 oz of r134a. Low side stable at 5psi. Freezer starting to cool. Advised customer to allow several hours for unit to return to desired temperature. Op test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Huntsburg, OH 44046
Jason N
Job Details: 05/18/2022
Cc door gasket torn and crack on center flapReplaced RH door gasket and mullion rail using customer supplied pre Id parts. Op test good.
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Lorain, OH 44053
Angel
Job Details: 05/18/2022
Customer just wanted to know about the functions on the the washer and the different sounds because she thinks theres something wrong. Verified put unit into a normal wash and unit started filling but when it got to the wash it started agitating and all the lights would shut off and kick back on and it kept repeating it. Looked underneath and thought it could be the capacitor so i had one from surplus and replaced it but nothing. Got to the control board and checked that power was not dropping when light go out but it was good could not see any wires pinched either. Called BJ and had me ohm out the motor windings and they were good will need control board. Customer stated she did not want it fixed because she just got it snd wants a new unit. She said she will call the appliance store and try to get it replaced if not she will call to get the control board replaced. ; ordrng 1 W11498797 (Control) and 1 W11428524 (Capacitor)
We serviced a
MAYTAG WASHER
Model MFW9700SQ
Near Chesterland, OH 44026
Brian M
Job Details: 05/18/2022
Cc of noise Found noise coming from motor and bearings Motor not available ; ordrng 1 8182793 (motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW
Near Chardon, OH 44024
Brian M
Job Details: 05/18/2022
Cc of noise Found noise to be refrigerant running Advised that this normal
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHS2655PF4
Near Mentor, OH 44060
Corina B
Job Details: 05/18/2022
"Replaced the ice maker. Cycled, filled. Opt test ok ; used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KENMORE DRYER
Model 11082836100
Near Amherst, OH 44001
Angel
Job Details: 05/18/2022
Cc that unit was not heating. Checked power and unit had power ohmed out heating element and was good ohmed out cutoff and it was opened replaced cut off kit i had from surplus parts tested unit and started heating as should also recommended customer to replace the foil vent they have to a semi rigid or a rigid vent because of a fire hazard. Opt test ok. ; ordrng 1 279973 (Cut off kit)
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Euclid, OH 44123
Joe O
Job Details: 05/18/2022
Cc: burning smellFound debris stuck in blower wheel giving unit no air flow and burning smell. Removed debris. Op test ok
We serviced a
KITCHENAID RANGE
Model KSGG700ESS0
Near Lyndhurst, OH 44124
Corina B
Job Details: 05/18/2022
"CC that the unit door is hard to open. Confirmed. Will need a new hinges, receiver, screws, brackets. ; ordrng 1 W10541882 (Liner) and 2 W10541883 (Support)s and 2 W10541885 (Bracket)s and 2 WPW10388635 (Hinges)s and 5 W10031790 (Screw bottom)s and 3 W11245710 (Screw upper)s and 4 WP355214 (Screw hinge)s and 4 W10777162 (Hinge screws)s and 1 W10647259 (Receiver hinge)"
We serviced a
GE RANGE
Model ZDP366NP3SS
Near Beachwood, OH 44122
Jason N
Job Details: 05/18/2022
"Installed ignition module and door latch. Cleaned burner heads, electrodes and secondary flame orifices. Ran burner test on all burners, good ignition and flame. Flame sensing working properly. Ran quick clean cycle on oven, latch locked and stayed latched, no faults. Returned to home position when canceled. Op test good."
We serviced a
WHIRLPOOL WASHER
Model LSR5233EQ2
Near Cleveland, OH 44121
Joe O
Job Details: 05/18/2022
"Cc: off balanceCustomer stated gasket seemed loose, and clothing was wet at end of cycle. Advised of clothes moving during agitation and causing unit to go off balance. Ran spin cycle. Unit very well balanced. Found pads worn. Needs suspension pads; ordrng 1 285744 (pad-suspen)"