Service History 365 - Fred's Appliance

We serviced a

KITCHENAID REFRIGERATOR

Model KSC24C8EYY02

Near Cleveland, OH 44110

Corina B

Job Details: 03/25/2021

CC that the unit is not cooling. Fz 50* ff 47*. No frost pattern on the evaporators. Will need a ff evap and compressor. Parts are still covered under warranty. ; ordrng 1 WPW10643261 (Evaporator) and 1 W10309988 (Compressor) and 1 876765 (Tubes) and 2 WPW10143759 (Drier)s

We serviced a

JENN-AIR RANGE

Model JDS9865BDP

Near Shaker Heights, OH 44122

Jason N

Job Details: 03/25/2021

"Did not install spark module. After testing burner operation to verify burner was still not working, found that burner is sparking normally at this time. May have been a issue with carbon buildup on cap, possible cap misalignment. Tested burner operation thoroughly to ensure it will work every time. Burner test good. Customer will need refund for part cost. ; saved tckt"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS01

Near Euclid, OH 44132

Jeff M

Job Details: 03/25/2021

Installed the new part op tested good.

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near University Heights, OH 44118

Jason N

Job Details: 03/25/2021

"Installed control board. Tested oven light function. Unit powered down, breaker tripped for outlet. Checked for shorted wires to socket. Found metal debris in socket contacting ground and center post, possible from old light bulb. Removed and cleaned up inside. Reset breaker and retested. Oven light test good."

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW

Near Mentor, OH 44060

Jeff M

Job Details: 03/25/2021

The unit had a suds code customer is using 10 times concentrated soap in the load and go to Spencer. I told her that is way too much to have a concentration

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ00

Near Chagrin Falls, OH 44022

Jason N

Job Details: 03/25/2021

Cc unit lights not working in ff and freezer sections.Found freezer light out. Replaced LED module using customer supplied pre Id part. Illumination returned to entire unit. Op test good.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Painesville, OH 44077

Jeff M

Job Details: 03/25/2021

Installed the new part op tested good.

We serviced a

WHIRLPOOL WALL OVEN

Model WOD77EC0HS01

Near Garfield Heights, OH 44128

Jason N

Job Details: 03/25/2021

"Cc unit ovens too coldCustomer stated she tried running the bottom oven and it never seemed to heat up. Ran bake test on both upper and lower ovens, neither oven is heating up, relays on ACU board are not being activated. Ran diagnostics, found codes f6e0 for UI lost communication. Power cycled unit using breaker. Reran bake tests, both ovens now heating up in preheat. Ran bake tests to 350 degrees. Op test good."

We serviced a

WHIRLPOOL DRYER

Model WED8500DC1

Near Ravenna, OH 44266

Brian M

Job Details: 03/25/2021

Cc unit leaking Found 3 way water hose valve leaking Tightened hose OP Test Ok

We serviced a

MAYTAG DRYER

Model MEDB850WQ0

Near Perry, OH 44081

Joe O

Job Details: 03/25/2021

"Cc: high pitch squealFound pulley worn, and roller starting to seize. Needs dryer repair kitDryer repair kit out of stock. Off to reschedule; ordrng 1 4392067 (dryer repair kit)"

We serviced a

FRIGIDAIRE DRYER

Model FFLE900UW3

Near Madison, OH 44057

Dan H

Job Details: 03/25/2021

"Customer complaint that unit runs for 10 minutes then stops, Confirmed, unit needs new control; ordrng 1 5304523183 (Cntrl), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

GE DISHWASHER

Model GDF610PMJ2ES

Near Madison, OH 44057

Jeff M

Job Details: 03/25/2021

Installed the new part op tested good.

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Elyria, OH 44035

Gabriel P

Job Details: 03/25/2021

Cc that stove is releasing c02. The customer said that the c02 alarm went off when oven was on so they called the gas company to verify issue and said they had a reading of 10 parts per million so we turned on the unit to see if the alarm would go off but nothing so the customer took the alarm off the wall and started to open the oven door to place the alarm in the oven and around it to trigger the alarm explained to customer he could not use the alarm that way it will give incorrect readings and the alarm still never went off. Called whirlpool and spoke with Jowell explained issue and he lets us know that 10 parts per million is a low reading all the way up to 800 parts per million of c02 is acceptable Jowell said they would have to have the gas company have someone come back out to get the right readings. But unit is working as designed. Opt test ok.

We serviced a

maytag washer

Model MAH4000AWW

Near Mentor, OH 44060

Adam

Job Details: 03/24/2021

replace belt and drum

We serviced a

WHIRLPOOL OTR MICROWAVE

Model WMH31017HS4

Near Lorain, OH 44053

David R

Job Details: 03/24/2021

"Cc unit making noises, smelled burning. Opened up front panel checked around, no signs of burning. No signs of anything out of place of causing the noise. Ran a cup of water, tested, heated without any problems. Customer tried a couple times. Tried another time and let it count all the way down, working normally. Door was saying unit was open while door closed. Ordering switches; ordrng 1 W11433682 (Upper switch) and 1 W11433683 (Lower switch)"

We serviced a

GE DISHWASHER

Model GDF620HSJ2SS

Near Olmsted Township, OH 44138

Marie V

Job Details: 03/24/2021

"Cc that the unit will not start, youll press start and 5 seconds later unit starts to beep. Ran diag got error code of 815 and then unit does not continue for auto teste because is reading door open. Tested lidlock is open when door is open had continuity when door is close. Unit will need main control. ; ordrng 1 WD21X24900 (Control), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFZ06

Near Painesville, OH 44077

Jeff M

Job Details: 03/24/2021

The noise is that the machine where/are making are completely normal

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS03

Near Strongsville, OH 44149

Gabriel P

Job Details: 03/24/2021

Door and ui have been replaced. Opt test ok.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Garfield Heights, OH 44128

Brian M

Job Details: 03/24/2021

Leveled unit OP Test Ok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Lorain, OH 44052

Gabriel P

Job Details: 03/24/2021

Replaced evaporator and soldered the cap tube and suction tube. Did a vacuum on unit passed vacuum then set scale for refrigerant on floor with the tank added 1once of refrigerant before adding the 4.27 oz of refrigerant it takes for this unit. Made sure compressor kicked on and added remaining 3.27oz of R-134a to unit. Found frost pattern on evaporator. Opt test ok. AT

We serviced a

WHIRLPOOL DRYER

Model WED8620HC2

Near Chagrin Falls, OH 44023

Brian M

Job Details: 03/24/2021

Cc unit shuts down and turns. On by its self Found error codes for miscommunication could not get unit to run a test mode cycle It just shuts down Needs UI and control ; ordrng 1 W11367342 (Console) and 1 W11512765 (Control)

We serviced a

KITCHENAID DISHWASHER

Model KUDS30FXSS9

Near Highland Heights, OH 44143

Jason N

Job Details: 03/24/2021

"Cc unit experienced thermal event inside door. Customer had unit front taken apart already. Found 2 blue wires from connector 7 of control board, insulation had melted off due to extreme heat, most likely arced together causing thermal event. Called wp techline, Leon, replace wire harness, regen valve, control. Called WP safety, provide customer with repair quote. Cannot find regen valve part number in parts list, Wp techline did not know either. Contacted BJ, would need to research for regen valve part number. Quoted customer for repair minus regen valve. Office would contact customer with full quote after obtaining all parts to be replaced. Customer is calling WP for repair coverage or to replace unit. ; ordrng 1 W10479761 (Control) and 1 W10871221 (Main harness) and 1 W11126003 (Insulation)"

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Avon, OH 44011

Gabriel P

Job Details: 03/24/2021

Complaint of noisy operation. Ran diagnostics and found error code F0E5 off balance load. Calibrated and did a auto test operating as designed. Latch is also working fine no need to replace. Opt test ok. AT

We serviced a

KITCHENAID COOKTOP ELE

Model KCGC558JSS00

Near Willoughby Hills, OH 44094

Joe O

Job Details: 03/24/2021

"Cc: griddle not heating enough to cook onFound unit says its ready and unit is not hot enough. Unit still only warm. Spoke with BJ, needs temp sensor, and infinite switchParts show out of stock, office to rescheduleSecond tech needed to assist pulling unit out; ordrng 1 W11319618 (Temp sensor) and 1 W11318834 (switch-inf)"

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Cleveland, OH 44112

Jason N

Job Details: 03/24/2021

"Cc unit not filling up with enough water Customer believes not enough water coming in. Ran auto test, all functions normal. Ran calibration. Advised customer on what she options she can use to get the most water in. Started wash load w/deep fill max turned on. Tub filled 2/3 with water. Customer stated its much better. Op test good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model MFI2269DRM00

Near Chardon, OH 44024

Jeff M

Job Details: 03/24/2021

Installed the new part op tested good.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS01

Near Mentor, OH 44060

Jeff M

Job Details: 03/24/2021

The icemaker is. Stuck in and rotated position diagnostic shows that its in the home position needs a new icemaker; ordrng 1 W11115534 (Icemaker) and 1 Ship

We serviced a

WHIRLPOOL WASHER

Model LSQ8243HQ0

Near Wickliffe, OH 44092

Jeff M

Job Details: 03/24/2021

Installed the new part op tested good.

We serviced a

WHIRLPOOL RANGE

Model WEEA25H0HZ0

Near Mentor, OH 44060

Jeff M

Job Details: 03/24/2021

Installed the new part op tested good.

We serviced a

WHIRLPOOL DRYER

Model GGW9200LL1

Near Bay Village, OH 44140

Gabriel P

Job Details: 03/24/2021

"Found ignitor open and is getting proper voltage ; ordrng 1 279311 (Ignitor), used 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS05

Near Bay Village, OH 44140

Gabriel P

Job Details: 03/24/2021

"when arrive call whirlpool they had me check for voltage from p1 connector for 120v from pin 3 and 4 read 50 follow wires found open fuse replace also notice it will not throw the error f6e8 any more but it will throw inverter error f1e5 ,customer had new control replace and still check amps on mag there is a problem with high side so replace new mag then started working no more issues as right now Show customer is working,opt test ok"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BW2

Near Cleveland, OH 44110

Joe O

Job Details: 03/24/2021

New igniter broken. Used truck stock. Installed igniter. Ran test bake. Op test ok; used 1 12400035 (IGNITER) from stock

We serviced a

GE DISHWASHER

Model GDT695SMJ2ES

Near Wickliffe, OH 44092

Joe O

Job Details: 03/24/2021

Installed diverter. Ran test cycle. Op test ok

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFTR1513LW2

Near Lakewood, OH 44107

Corina B

Job Details: 03/24/2021

"CC that the unit is not cooling. Fz 38* ff 42*. Checked the pattern on the evaporator no frost pattern on the evaporator. Will need a new evap; ordrng 1 5303918491 (Evaporator) and 2 WPW10143759 (Drier)s, used 1 SHIPPING (shipping and handling) from stock"

We serviced a

JENN-AIR RANGE ELE SL-IN

Model JGS8860BDP18

Near Cleveland Heights, OH 44118

Joe O

Job Details: 03/24/2021

"Cc: oven over heating. Customer stated it was like the the self clean was on. She stated the oven was extremely hot, and unit would not shut off. Ran test bake to 375. Unit preheated and shut down. Cooling fan is running. Oven is cycling heat. Averaging temp at 380 degrees. Canceled cycle. Unit shut off. Watched to ensure unit does not start back up. Could not duplicate issue. Called whirlpool safety. Advised we could not duplicate issue but recommend to replace control and oven sensor. Safety stated to quote the customer. Needs control and oven sensorCustomer does not want to repair at this time; ordrng 1 12001655 (sensor,oven) and 1 WP8507P229-60 (cntrl-elec) and 1 74007736 (burner asy) and 1 WP7527P004-60 (holder-orf) and 1 WP7527P002-60 (holder-orf) and 3 WP8273062 (screw)s, used 1 SHIPPING (shipping and handling) from stock"

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Cleveland, OH 44115

Joe O

Job Details: 03/24/2021

"Cc: not dryingFound terminal block shorted. Needs terminal block kit and cord. Replaced dryer cord, and terminal block kit. Ran test cycle. Op test ok; used 1 279320 (BLOCK-TERM), and 1 PT600L (4 PRONG DRYER CORD) from stock"

We serviced a

WHIRLPOOL DRYER

Model WGD49STBW0

Near Painesville, OH 44077

Jeff M

Job Details: 03/24/2021

Installed the new part op tested good.

We serviced a

ROPER WALL OVEN

Model 1068148

Near Fairview Park, OH 44126

Corina B

Job Details: 03/24/2021

"CC that the unit is not heating. Checked the igniter 0 amp 120 volts to the igniter. Found the burner assembly is cracked. Will need an igniter and burner assembly. Model is not coming up into the lookup. ; ordrng 1 5304401265 (Igniter), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Painesville, OH 44077

Jeff M

Job Details: 03/24/2021

IInstalled the new part op tested failed. The motor was the wrong part# and the actuator failed. ; ordrng 1 W11026785 (Motor) and 1 W10913953 (Actuator)

We serviced a

WHIRLPOOL WALL OVEN

Model WOD51EC0HS01

Near Avon, OH 44011

Gabriel P

Job Details: 03/24/2021

Console was replaced. Opt test ok.

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Elyria, OH 44035

David R

Job Details: 03/24/2021

"Cc unit not going past sensing. Found F8E1, no fill long fill. Drain hose isnt hooked up correctly, all the water is siphoning out while filling up. Per owners manual, drain hose has to be height of unit in order to function correctly. Let customer know. She said she will inform the landlord. Unit test good. Correct drain hose and should work correctly. Op test ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GZ25FSRXYY2

Near Aurora, OH 44202

Brian M

Job Details: 03/24/2021

Cc of no ice Found icemaker rotating but not calling for water Replaced using truck stock Ran test harvest OP Test Ok ; used 1 W10882923 (ICE MAKER ASSY) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW8500DC5

Near North Ridgeville, OH 44039

Marie V

Job Details: 03/24/2021

Replaced all parts. Tested unit ran calibration. Op test okBrought core for return

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SMHZ00

Near North Ridgeville, OH 44039

Corina B

Job Details: 03/24/2021

"CC that the ice maker fell down and the right hand door does not open and close. Reinstalled the ice maker. Found ice maker not running and part of it cracked. Replaced icemaker with t/s. Added water tube extension from t/s. No water to unit. The ice maker arm is missing. The door is cracked. Will need a new door and arm. Office to schedule appointment ; ordrng 1 LW10858417 (RT door) and 1 W11178521 (Nameplate) and 1 WPW10474785 (Arm), used 1 4317943 (ICEMAKER) from stock"

We serviced a

MAYTAG WASHER

Model SAV5401AWW

Near Aurora, OH 44202

Brian M

Job Details: 03/24/2021

Cc unit is loud during spin and leaks Found water leaking from transmission Needs transmission Part is NLa 27001039; ordrng 1 27001039 (Transmission)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Parma, OH 44129

Jason N

Job Details: 03/24/2021

"Cc unit not washingRan diagnostics, found codes 4-3 for motor not running and 7-1 for no heat. Checked power to motor, found connector not plugged in to motor, part of motor is missing. Replaced pump/motor using truck stock. Ran wash test, op test good. ; used 1 W11025157 (Pump/motor) from stock"

We serviced a

GE DISHWASHER

Model PDW7880J10SS

Near Parma, OH 44134

Jason N

Job Details: 03/24/2021

Cc unit needs dispenser replaced. Replaced dispenser using customer supplied part. Ran wash test with detergent to ensure working properly. Dispenser opened and detergent was flushed out. Op test good.

We serviced a

MAYTAG WASHER

Model MHW5630HW

Near Parma, OH 44134

Jason N

Job Details: 03/24/2021

"Cc unit leaking Customer showed pop.Customer stated unit leaks randomly. Presuming its from the front, Checked bellow for holes/tears. None found. Checked lint/buildup around bellow gasket and door. Ran auto test, no leaks. Started wash cycle with clothing load. Switched to rinse/drain and spin. No leaks found on unit."

We serviced a

KITCHENAID RANGE

Model KFGD500ESS04

Near Aurora, OH 44202

Brian M

Job Details: 03/24/2021

Cc no heat upper oven Found igniter open Replaced using truck stock Ran test bake to 350 OP Test Ok ; used 1 12400035 (IGNITER) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM06

Near Garfield Heights, OH 44125

Jason N

Job Details: 03/24/2021

"Cc unit door gaskets coming loose.Customer showed popFound freezer door gasket pulled out of door partially. Reinstalled freezer door gasket, using some silicone to secure gasket at various points. Op test good."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Aurora, OH 44202

Jason N

Job Details: 03/24/2021

Installed both ff gaskets. Heated gaskets slightly to ensure good seal to cabinet. Op test good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMHV01

Near Solon, OH 44139

Jason N

Job Details: 03/24/2021

"Cc unit not cooling.Customer stated unit will randomly stop cooling then start cooling again. Unit is cooling on visit out. Ran diagnostics function tests, all functions working. Could not duplicate a no cool condition. Quoted customer for possible control board replacement. Customer wants to wait and see, estimate only. ; used 1 WPW10503278 (Control(jazz)) from stock"

We serviced a

FRIGIDAIRE RANGE

Model LGGF3043KFM

Near Rock Creek, OH 44084

Jeff M

Job Details: 03/24/2021

"The igniter has failed. I do not have one on my truck. And I have not received one in the mail; ordrng 1 12400035 (Ignitor), used 1 12400035 (Ignitor) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KSC23C8EYB02

Near Pepper Pike, OH 44124

Joe O

Job Details: 03/24/2021

Installed control and gasket. Unit would not allow selections with new control. Would not start or function. Re ordering control.; ordrng 1 WPW10235503 (cntrl-elec)

We serviced a

N/A N/A

Model MDB7749SBM3

Near Bedford Heights, OH 44146

Jason N

Job Details: 03/24/2021

"Cc unit door not closing Found both sides of door pulled up off hinge pins. Remounted door onto hinges, secured tabs. Door properly closing. Ran quick wash test to ensure no leaks. Op test good."

We serviced a

WHIRLPOOL WASHER

Model LA5668XTW0

Near Cleveland, OH 44122

Jason N

Job Details: 03/24/2021

"Installed agitator dogs. Noticed tub had an inch of standing water, unit still siphoning water from non-draining washtub. Customer has not contacted plumber to remedy."

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC48FTS15

Near Shaker Heights, OH 44120

Dan H

Job Details: 03/24/2021

"Customer complaint of loud noise, noise is vibration in dog house, tightened screws , no noise, op test good"

We serviced a

AMANA WASHER

Model NTW4611BQ1

Near North Ridgeville, OH 44039

David R

Job Details: 03/24/2021

"Cc unit wasnt spinning, lid lock light is on. Canceled out cycle. Went into diagnostics. Found error code F1E1, main control fault and F7E5, shifter fault. Cleared, unplugged unit. Waited plugged int. Ran diagnostics all the way through, components working correctly. Lid is locking and unlocking. Ran a factory recalibration cycle. Good. Went through tech sheet no tested control and shifter, both as of now testing in specs of where they should be at. Would suspect control and shifter, giving estimate to customer. **estimate only. No parts needed at this time; ordrng 1 W10671335 (Control) and 1 W11481722 (Shifter), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

MAYTAG WASHER

Model MHW6630HW0

Near Lorain, OH 44053

Marie V

Job Details: 03/24/2021

"Cc that she will start a cycle and unit will not continue. Will stay with 2 0 on the screen, and that it only adds the detergent, no bleach or fabric softener.Ran diag no error codes. Replaced control and put some softener and ran a quick cycle. Pass. Op test ok. Advice cust to only use 1-2 tablespoons of detergent and 6-7 bath towels = a full load. Brought core for return."

We serviced a

WHIRLPOOL WALL OVEN

Model WOD77EC0HS01

Near Avon Lake, OH 44012

Marie V

Job Details: 03/24/2021

"Cc that the bottom vent of the oven is very sharp and husband cut himself. Cust is worried because they have a baby and is dangerous now for the baby. Check bottom vent it is very sharp, file it down and tested, called cust to verify said that thats good. Op test ok"

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Avon Lake, OH 44012

Marie V

Job Details: 03/24/2021

"Cc that the unit stopped draining last min and that it will show her an error code. When arrived error code for pump was flashing F9E1 product not draining. Try to cancel and the drain pump sounded loud like something was in it, check that the drain line wasnt kinked or anything it was good also when remove drain pump found the shopper blades broken. Replaced part started unit and drained all out. Op test ok"

We serviced a

WHIRLPOOL DRYER

Model WGT4027EW0

Near Cleveland, OH 44102

Dan H

Job Details: 03/24/2021

"Customer complaint of screeching noise, confirmed, installed new dryer repair kit, op test good ; used 1 4392067 (DRYER REPAIR KIT) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near North Olmsted, OH 44070

Corina B

Job Details: 03/24/2021

Replaced the pads. Optest ok.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFHS2622MSU

Near Cleveland, OH 44102

Dan H

Job Details: 03/24/2021

"Installed new ice maker , op test good"

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Rocky River, OH 44116

Dan H

Job Details: 03/24/2021

"Customer complaint that unit is leaking, started normal wash cycle, unit filled and began washing, no leaks found, ran manual test cycle, opened both valves and turned on drain pump, no leaks found, found suds bubbling up out of floor drain, advised customer that this could be the issue and to have a plumber look at that, unit is operating as designed"

We serviced a

GE RANGE

Model JB860DJ2WW

Near Strongsville, OH 44136

David R

Job Details: 03/24/2021

"Cc unit is not coming on. Checked power at terminal block. Not getting any power. Tested outlet, 0vAC. Went to breaker and turned off and on. Still no power. Recommend customer to get electrician to check both outlet and breaker. Unit test good as of today. After electrician comes out. If anything comes back up customer will call. ; used 1 SENIORDISCOUNT (senior discount) from stock"

We serviced a

WHIRLPOOL RANGE

Model WFE535S0JV0

Near Strongsville, OH 44136

David R

Job Details: 03/24/2021

"Replaced part. Tested. Ran, good. Op test ok"

We serviced a

MAYTAG DRYER

Model MED7230HW0

Near Streetsboro, OH 44241

Brian M

Job Details: 03/24/2021

Complaint riser broken Needs riser and feet ; ordrng 1 W11165114 (Riser) and 4 W11182898 (Feet bolts)s

We serviced a

WHIRLPOOL DISHWASHER

Model DU1055XTSQ3

Near Aurora, OH 44202

Dan H

Job Details: 03/24/2021

"Customer received a burner head instead of spray arm mount(see pics), reordering mount, part is out of stock so not scheduling return appointment ; ordrng 1 WP8268342 (Mount)"

We serviced a

WHIRLPOOL RANGE

Model WFG550S0HZ0

Near Strongsville, OH 44136

David R

Job Details: 03/24/2021

Replaced parts. Tested. Bake at 350. Good. Op test ok

We serviced a

MAYTAG MICROWAVE

Model MMV1175JZ

Near Kent, OH 44240

Brian M

Job Details: 03/24/2021

Complaint panel broken Found mount on control broken Needs control panel ; ordrng 1 W11386251 (Panel)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS00

Near Cleveland, OH 44113

Marie V

Job Details: 03/24/2021

Replaced parts. Programmed control to 01. Everything started working . Advice cust to allow unit for 24 hours to reach normal temps. Op test ok

We serviced a

KENMORE RANGE

Model 362.75320101

Near Rocky River, OH 44116

Marie V

Job Details: 03/24/2021

"Replaced left gas tube , right gas tube had correct part number but the part inside is incorrect will have to reorder part and come back to finish repair. Took pics of incorrect part.; ordrng 1 WB28K10024 (Gas tube)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAM02

Near North Royalton, OH 44133

David R

Job Details: 03/24/2021

"Cc not getting cubed ice, water leaking. Found drain hose clogged, will need to clear debris and steam out ice. Solenoid has expanded, not letting arm go into up position for cubed ice. Will need solenoid and ice steamed, debris cleared. Gave estimate to customer. Customer is going to think about what they want to do next. At this time, do not order parts ; ordrng 1 WP2152713 (Icemaker solenoid), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Cleveland, OH 44125

Corina B

Job Details: 03/24/2021

"Replaced the pump, control and gasket. Ran a calibration. Optest ok"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF305ESS00

Near North Royalton, OH 44133

David R

Job Details: 03/24/2021

"Replaced part. Tested Icemaker, cycled by itself and called for water. Good. Give 24-48 hrs for a full bin op test ok"

We serviced a

FRIGIDAIRE RANGE

Model FGGF3035RFA

Near Cleveland, OH 44104

Corina B

Job Details: 03/24/2021

Replaced the igniter. Heated oven. Optest ok.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model LFHB2751TF5

Near Deerfield, OH 44411

Brian M

Job Details: 03/24/2021

Cc no cool Found compressor not running Used 3phase compressor tester and compressor started up needs inverter ; ordrng 1 241577505 (invertor)

We serviced a

MAYTAG WASHER

Model MVWP575GW0

Near Chagrin Falls, OH 44023

Dan H

Job Details: 03/24/2021

"Customer complaint of humming noise, started normal wash cycle, unit filled and began washing, canceled, unit drained, ran drain and spin cycle, no unusual noises heard, unit is operating as designed"

We serviced a

KITCHENAID REFRIGERATOR

Model KFIV29PCMS01

Near Chagrin Falls, OH 44023

Dan H

Job Details: 03/24/2021

"Recovered refrigerant, installed compressor , evaporator,and filter drier, brought system into a 28 vacuum, watched 15 minutes, no change on gauges, recharged unit with 5.5oz of r134a, good frost pattern, op test good, advised customer to wait 24 hours before restocking refrigerator"

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS0

Near Kingsville, OH 44048

Jeff M

Job Details: 03/24/2021

Installed the new part op tested good. Added a service loop

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Middlefield, OH 44062

Joe O

Job Details: 03/24/2021

"Customer stated she had been hearing a squealing noise during spin. Installed valve, lid and slider. Ran auto test. Found unit making grinding noise at slow spin. Found rotor does not fit tight to gear case shaft, has some play causing rotor to hit stator. Needs gear case and rotor; ordrng 1 W11393685 (Gear case) and 1 W11260238 (rotor)"

We serviced a

MAYTAG RANGE

Model MER6600FZ2

Near Parma, OH 44134

David R

Job Details: 03/24/2021

"Cc door and finish coming off trim. Hinge is broken off inside. Took pic of finish coming off trim. Gave estimate to customer. Customer paid SVC. Customer calling whirlpool, said they already let them know they will authorize part. As of now do not order parts.; ordrng 1 W11096161 (Trim vent) and 1 WPW10299227 (Right, hinge passive) and 1 WPW10299224 (Hinge), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT720PADB2

Near Diamond, OH 44412

Brian M

Job Details: 03/24/2021

Installed vent and gasket Ran test cycle OP Test Ok ; used 1 SHIPPING (shipping and handling) from stock

We serviced a

AMANA REFRIGERATOR

Model ART318FFDB06

Near Cleveland, OH 44105

Corina B

Job Details: 03/24/2021

"Recovered refrigerant, replaced evaporator and compressor and drier, pulled 28vac w/ pump, watched, good, charged 3.7oz r134a, unit cooling, pressures good, op test ok ; used 1 W10896678 (Coupler) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED6200SW0

Near Lyndhurst, OH 44124

Dan H

Job Details: 03/24/2021

"Customer complaint that unit makes a humming noise, confirmed, blower wheel is clear, burning smell coming from motor, unit needs new motor, customer does not want repair ; ordrng 1 WPW10463866 (Motor), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

MAYTAG REFRIGERATOR

Model MFI2569YEM0

Near Chardon, OH 44024

Joe O

Job Details: 03/24/2021

"Cc: not cooling, ui not functioningFound ui will not allow selections. Ui is black unit buttons pushed. Found control is not sending power to display. Needs control; ordrng 1 WPW10312695 (electronic control), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHV0

Near Parma, OH 44134

David R

Job Details: 03/24/2021

"Cc unit not draining properly. F6E4, F8E2, F5-E2. Found drain pump motor is getting stuck and not turning. No blockage. Replaced from t/s. Tested. Good. Op test ok.; used 1 W10876537 (PUMP-DRAIN) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GB2FHDXWS04

Near Fairview Park, OH 44126

Marie V

Job Details: 03/24/2021

"Cc that the unit is not cooling on fresh food section but freezer seems to be working fine. Took temps 62 on FF and -9 on freezer. Heater is good and bi-metal as well try to put unit into a defrost no power going to the connector wire orange and brown, through bimetal or getting to heaterReplaced main control from T/S, and defrosted unit. Advice cust to allow unit 24 hours to reach normal temps. ; used 1 WPW10503278 (CNTRL-ELEC) from stock"

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Cleveland, OH 44109

Corina B

Job Details: 03/23/2021

CC that the unit is not working. Found the drain hose on the ground. Raised the drain hose. Started a normal cycle. Optest ok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSR57R18DM03

Near Burton, OH 44021

Brian M

Job Details: 03/23/2021

Installed shims Leveled door as best as we could OP Test Ok

We serviced a

JENN-AIR WALL OVEN

Model WW27430B

Near Beachwood, OH 44122

Joe O

Job Details: 03/23/2021

"Cc: lower oven not heating properly, upper oven would not cancelCustomer stated she ran the upper oven and the unit continuously was beeping after preheat, so she tried to cancel the bake and the unit would not shut down. She also stated the lower oven heated but it took 40 mins on something that usually takes 25. Ran test bake, both ovens. Both ovens heating and cycling heat. Canceled upper oven reset temp. Unit re heated. Lower oven averaging 353 degrees. Could not duplicate issue. Op test okBuilt estimate for control if issue comes back. Customer does not want to repair at this time; ordrng 1 WP71001872 (cntrl-elec), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBW01

Near Lyndhurst, OH 44124

Joe O

Job Details: 03/23/2021

"Cc: control shut off, not coolingCustomer stated the control showed dashes in temp display and would not turn back on. Needs control. Replaced control. Unit is cooling. Op test ok; used 1 WPW10503278 (CNTRL-ELEC) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHB01

Near Cleveland, OH 44108

Joe O

Job Details: 03/23/2021

"Cc: not dispensing iceFound ice bin full and frozen with ice, found fill tube cracked, and water seeping from water valve. Needs water valve and fill tube.; ordrng 1 W11043013 (valve) and 1 W11415785 (Fill tube)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Cleveland, OH 44144

Corina B

Job Details: 03/23/2021

"Cust showed pop, sent pic. Found a loud noise when spinning. Will need a gearcase, shifter, pulley, capacitor, and shield. Called parts manager and he said Lowes rejected initial repair due to being out of warranty. Should not have sold the washer to customer. ; ordrng 1 W11454741 (Gear case) and 1 W10721967 (Pulley) and 1 W10913953 (Shifter) and 1 W11158830 (Capacitor) and 1 WPW10427633 (Shield)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM804ESS1

Near Moreland Hills, OH 44022

Jason N

Job Details: 03/23/2021

"Cc unit not filling with water and dispenser not opening sometimesRan diagnostics, found codes 6-2 fo fill valve electrical problem, 9-1 for diverter cant find position, and lower spray arm error. Ran diagnostics test, unit did not fill with water, checked water valve to ensure turned on. Checked float switch operation , checked good. Measured voltage to fill valve during demand, only reading 14.1vac. Unit needs control. Lower spray arm is also needing replaced, cannot reassemble correctly, customer had taken it out and taken it apart to clean. Found dispenser door gasket torn, causing door to not open fully when demanded. Unit needs control, lower spray arm and dispenser. Control is covered under 60mo warranty. Control not showing in stock, office to advise customer on next service date. ; ordrng 1 W10861000 (Dispenser) and 1 W10860176 (Spray arm lower) and 1 W10854228 (Control)"

We serviced a

KITCHENAID REFRIGERATOR

Model KFIV29PCMS00

Near Beachwood, OH 44122

Jason N

Job Details: 03/23/2021

"Cc unit leaking and freezer drawer not staying up.Found ff section bottom full of water, ff evap drain iced over and clogged. Cleared water from ff section, steamed down ff drain unit clear. Pulled unit out, removed drain tube and flushed both tubes. Cust states top freezer drawer falls down. Found LH bracket clip missing, drawer not staying clipping in. Ordering LH bracket. ; ordrng 1 W10564647 (Drawer brkt left)"

We serviced a

GE DISHWASHER

Model GDT530PSD4SS

Near Mayfield, OH 44143

Joe O

Job Details: 03/23/2021

Installed customer supplied panel. Op test ok

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near Solon, OH 44139

Jason N

Job Details: 03/23/2021

"Cc unit making grinding noises randomly. Customer states unit will make grinding or other loud noises during cycle randomly. Ran diagnostics, no codes stored. Ran auto test. ; ordrng 1 W11454372 (Gearcase)"

We serviced a

MAYTAG REFRIGERATOR

Model MBR2258XES3

Near Chagrin Falls, OH 44023

Jason N

Job Details: 03/23/2021

"Cc unit not coolingCustomer stated unit is now working since last night. Confirmed unit is cooling, all functions are normal at this time. Quoted customer control board replacement as these boards are problematic. Customer not repairing at this time, estimate only. ; ordrng 1 WPW10503278 (Control(jazz))"