We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS03
Near Chagrin Falls, OH 44023
Jason N
Job Details: 02/11/2022
"Cc unit doors not level and not closing correctlyFound LH door slightly lower then the right, and mullion barely catching mullion receiver. Leveled unit using leveling feet. Mullion rail catching properly but added nylon washers to receiver to ensure mullion will always catch. Op test good. ; used 2 WP487576 (NYLON SHIMMING WASHER) from stock"
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Cleveland, OH 44102
Gabriel P
Job Details: 02/11/2022
Found error code f9e1 long drain took drain pump apart found a sock stuck clear out try running and drain cycle on manual test is good opt test ok
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKW0
Near Cleveland Heights, OH 44118
Gabriel P
Job Details: 02/11/2022
"Found loose neutral wire correct issue,opt test ok"
We serviced a
MAYTAG DRYER
Model MEDX700XL0
Near University Heights, OH 44118
Manny
Job Details: 02/11/2022
"Replaced parts ordered, blower wheel was stripped and had to cut it with angle grinder, door switch was broken replaced door switch with T/S #WPW10569603, ran normal cycle, opt test ok; used 1 WPW10569603 (DOOR SWTCH) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Aurora, OH 44202
Jason N
Job Details: 02/11/2022
"Cc unit making vibration noises Found condenser coils on bottom of unit vibrating on floor. Unit not on leveling feet, raised unit up onto leveling feet, vibration ceased. Op test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model ET1FHTXMB04
Near Lyndhurst, OH 44124
Joe O
Job Details: 02/11/2022
"Cc: leakingCust has a plastic waterline attached to refrigerator (see pic), explained the flooding hazard?associated with this type of waterline and advised cust to replace with a copper waterline to?prevent flooding. Cust has a saddle valve connected to the supply line (see pic), advised cust the flooding?hazard associated with this type of valve, recommended cust have the valve replaced with an?inline valve. Found 1/4 in line to filter housing has pin hole. Installed 1/4 to 1/4 John guess fitting. Tested. Op test ok; used 1 WP2198677 (CONNECTOR 1/4'to1/4' John Gu) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Bedford, OH 44146
Gabriel P
Job Details: 02/11/2022
"Found air on lines correct issue is not leaking no more,opt test ok"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS07
Near North Royalton, OH 44133
David R
Job Details: 02/11/2022
Replaced control and UI and both door switches.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW00
Near Avon Lake, OH 44012
Angel
Job Details: 02/11/2022
Cc that unit was thawing out ice cream customer has the unit in the garage. Explained to customer that if the unit is in a temperature that lower than 50* the unit will stop working and not turn on the compressor because the temperature inside unit is getting to cold and make the compressor stop running. Customer stated that they were having the problem inside the house as well so I removed freezer back cover and made sure it was getting a good frost pattern and it was. So since the problem was a issue inside home as well im ordering the control since its working intermittently. Ordering part.; ordrng 1 W11446726 (Ui)
We serviced a
MAYTAG DISHWASHER
Model MDB9979SKZ0
Near Euclid, OH 44117
Corina B
Job Details: 02/11/2022
"Checked power at the control, 0 volts. Checked the terminal block, 0 volts. Found the breaker turned off. Light came back on flashing normal. Unit will not start. Fault code f1 e1 control acu. Call t/l Leon file# 773295136 To replace the keypad. Advised cust to call customer care team to replace the unit. ; ordrng 1 W11414079 (Ui) and 1 W11413965 (Control), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Highland Heights, OH 44143
Joe O
Job Details: 02/11/2022
"Cc: not making ice, filter not releasingFound fill tube frozen. Ice maker cycling. Found fill tube heater open. Needs freezer door and filter housingCustomer does not want to repair at this time; ordrng 1 LW11026425 (dor-fip) and 1 W11162042 (housing), used 1 1OVRSZ (oversized shipping) from stock"
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Bedford, OH 44146
Gabriel P
Job Details: 02/11/2022
"Gearcase sound very loud and they are locking need gearcase gave estimate customer will install them self ; ordrng 1 W11455453 (Gearcase), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Strongsville, OH 44149
David R
Job Details: 02/11/2022
"Replaced hinge and lid. Tested, locks. Op test ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW02
Near Westlake, OH 44145
Angel
Job Details: 02/11/2022
"Cc that unit is freezing stuff. Found unit on freezer at 5* and ff section at 30*. Removed thermistor cover and tested thermistor and its reading out of range will need thermistor replaced. Ordering part.; ordrng 1 W11438736 (Thermistor), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model LSR7333PQ0
Near Maple Heights, OH 44137
Gabriel P
Job Details: 02/11/2022
"Customer complaint not spinning found motor coupling broken replace ,opt test ok"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Strongsville, OH 44149
David R
Job Details: 02/11/2022
"Cc unit making a whining noise and was leaking from left side, said he tried duplicating it but has not been making noise or leaking recently. Took off kickplate, adjusted right side leg to make unit a little more even. Ran different cycles, no noise, listening to wash motor. Ran test diagnostics, good. Customer to monitor and if problems persist. Would order wash motor assembly W11460945 and valve W11434044 and set as 2 count. As of today unit test good. Op test ok."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near North Ridgeville, OH 44039
Angel
Job Details: 02/11/2022
Cc that unit has a code on display saying to redistribute load (OOB) which is off balance and a F0E7 error. Verified in ServiceMatters and found service pointer on both issues and unit has to have a software update to fix issue. We downloaded app with customer and tried to connect unit but i had no luck. Gave customer the whirlpool number to contact customer service to get her unit connected and to be able to get the software update on her unit to fix issue. Opt test ok.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Chagrin Falls, OH 44022
Brian M
Job Details: 02/11/2022
Installed icemaker OP Test Ok
We serviced a
WHIRLPOOL WASHER
Model LSB6500FW4
Near Aurora, OH 44202
Corina B
Job Details: 02/11/2022
"CC that the unit is not working. Confirmed. Checked the door switch, 120 volts. Called BJ checked the press switch, good. Started to check power at the motor, and unit started up. Will need a timer. ; ordrng 1 WP3955765 (Timer), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID RANGE
Model KSIB900ESS1
Near Chagrin Falls, OH 44022
Corina B
Job Details: 02/11/2022
Replaced the ribbon cable. Opt test ok
We serviced a
WHIRLPOOL WASHER
Model WTW4950XW2
Near Strongsville, OH 44149
David R
Job Details: 02/11/2022
Customer wanted a full clean out of the washer. We do not clean out unit but gave him charge for SVC and labor. Customer refused to pay and he called to talk to office. Customer did not want service. Wrote up what customer should pay and he didnt pay SVC. ; saved tckt
We serviced a
MAYTAG WASHER
Model MVWX700XL0
Near North Ridgeville, OH 44039
Angel
Job Details: 02/11/2022
"Cc that unit just keeps filling and will not stop. Ran diagnostics and unit had a overflow error code tested unit on a normal cycle and it would not stop filling you have to close the cold water line and than open it to stop. Unit will need main control because it keeps sending voltage to valve and stays open also ordering inlet valve. Checked underneath washer and the pulley shield was damaged from over loading and gearcase is leaking and loud when spinning. Will need gearcase, cam, pulley, and belt, as well. Ordering parts.; ordrng 1 W11132267 (Gearcase assembly) and 1 WPW10006384 (Belt) and 1 W10393562 (Control) and 1 W11168740 (Inlet valve)"
We serviced a
MAYTAG WASHER
Model MVW6230RHW
Near Eastlake, OH 44095
Corina B
Job Details: 02/11/2022
"Replaced the cam, shifter and belt. Ran a calibration. Ran a manual agitate. Opt test ok"
We serviced a
MAYTAG DRYER
Model MGD6230HW1
Near Parma, OH 44130
Gabriel P
Job Details: 02/11/2022
Customer complaint of unit turning of on time dry after 20 minutes ran 2 large towels on time dry and it never shut off also check air flow is good also check the cycling of flame from back of unit and temp reach to 150 then it cycle off all the way to 120 then when turn on it when to 150 then cycle off call whirlpool they said replace operating thermal stat if they still have issue call consumer assist cause they cant find any problems with unit ; ordrng 1 Wp8577274 (Operating thermal stat)
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS20EVMS0
Near Pepper Pike, OH 44124
Manny
Job Details: 02/11/2022
"Cc unit not cooling, unit will need a evap harness, but part is discontinued at marcon, reach out to BJ and he did a nationwide search, and part is discontinued. Cant repair since part is no longer available. Cux paid for service"
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS4
Near Chagrin Falls, OH 44022
Brian M
Job Details: 02/11/2022
"Cc unit made thumping noise RAn test cycle Could not duplicate Advised to watch Quoted for sump assembly ; ordrng 1 W10805015 (pump&motor), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHM00
Near Chagrin Falls, OH 44022
Brian M
Job Details: 02/11/2022
Installed compressor and drier Found unit not holding vac Checked connections with 140psi nitro no change in pressure Evacuated nitro Ran 28 inch vac Found compressor not starting Needs compressor ; ordrd 1 W11393142 (Compressor)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Ashtabula, OH 44004
Dan H
Job Details: 02/11/2022
"Installed new heating element, op test good"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Conneaut, OH 44030
Dan H
Job Details: 02/11/2022
"Customer complaint that unit is not spinning properly, ran diagnostics found f7e6(motor fault) and f0e5(off balance) error code, found new style shifter disconnected from cam, installed new old style shifter , op test good , advised customer that a load size equals 6-7 bath towels and to only use 1-2 tablespoons of H.E detergent"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW2
Near Orwell, OH 44076
Dan H
Job Details: 02/11/2022
"Customer complaint that strike broke, confirmed, installed new strike, unit starts now, noticed weird noise and burning rubber smell, found mount pulley broken causing belt to burn, unit needs new motor and belt, part is out of stock so not scheduling return appointment ; ordrng 1 W11026785 (Motor) and 1 W11239857 (Belt)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM00
Near Solon, OH 44139
Jason N
Job Details: 02/11/2022
"Cc unit ice buildup on bottom of freezer section. Found evaporator tray iced over, drain hole clogged. Steamed out tray and drain hole. Removed drain tube and flushed. Good flow through. Op test good."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Solon, OH 44139
Jason N
Job Details: 02/11/2022
"Cc unit washing clothes and sometimes not spinning outRan diagnostics, found code f7e6 for motor fault, ran auto test, shifter did not shift into agitation. Found shifter arm slipped out of splutch yoke. Per service pointer W11531483, replace shift actuator. Replaced using truck stock part. Ran calibration and auto test. All functions passed ; used 1 W10913953 (ACTUATOR) from stock"
We serviced a
KENMORE WALL OVEN
Model 790.49069401
Near Painesville, OH 44077
Dan H
Job Details: 02/11/2022
"Customer complaint that lower oven is not heating, found element open, element is receiving 240vac, unit needs new element ; ordrng 1 318255807 (Element), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID RANGE
Model KSGB900ESS4
Near Solon, OH 44139
Jason N
Job Details: 02/11/2022
"Cc unit not powering on Plugged in unit, found no power to unit control board, spark board or oven light. Checked connections from power cord, found internal connector disconnected. Reconnected and unit powered on. Hookup unit to gas and tested all functions. Cooktop burner proper spark and ignition. Ran bake test to 350 degrees, good spark and ignition, let heat up to burn off factory oils. ; saved tckt"
We serviced a
MAYTAG WASHER
Model MVW7232HC0
Near Mentor, OH 44060
Dan H
Job Details: 02/11/2022
"Customer complaint of squealing noise, ran high speed spin and heavy agitate, ran drain pump , valves are working, no noise heard, unit is operating as designed"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Highland Heights, OH 44143
Joe O
Job Details: 02/11/2022
"Cc: ice clumping together in ice bin, intermittent loud bangingCould not duplicate banging. Found water dripping from ice dispenser when dispensing ice. Icebox fan functioning. Found damper excessively loud. Found gap in ice chute allowing warm air into sides of chute. Needs chute seal, and damper. ; ordrng 1 WPW10479155 (control) and 1 WPW10291905 (seal)"
We serviced a
WHIRLPOOL WASHER
Model WTW5700XW3
Near Bedford, OH 44146
Jason N
Job Details: 02/11/2022
"Cc unit making screeching noise and not spinning/drainingRan diagnostics, found codes f7e1 for speed sensor fault, f7e5 for shifter fault and f7e7 for target rpm not reached. Checked under unit, found drive pulley loose, nut had came off, and pulley was rubbing on belt guard. Pulley and belt in good condition. Used loctite on pulley nut and replaced. Cleared faults and ran auto test. All functions passed, op test good."
We serviced a
MAYTAG DRYER
Model MGD6230RHW1
Near Mentor, OH 44060
Dan H
Job Details: 02/11/2022
"Customer complaint of squeaking noise and not drying properly, started timed dry cycle, unit is heating, no squeaking noises heard, found vent crushed , advised customer that they should replace the vent, unit is operating as designed"
We serviced a
KITCHENAID DISHWASHER
Model KDTM804ESS1
Near Highland Heights, OH 44143
Joe O
Job Details: 02/11/2022
Installed sump assembly. Ran test cycle. Op test ok
We serviced a
WHIRLPOOL DISHWASHER
Model DU1100XTPS3
Near Bedford Heights, OH 44146
Jason N
Job Details: 02/11/2022
"Cc unit still not workingFound unit clean light flashing. Reset unit and started normal cycle. All functions working at this time. Ohmed out heater element from control board, good at 10.3 ohms. Unit needs control board for intermittent heater circuit failure. Board is NLA."
We serviced a
KITCHENAID REFRIGERATOR
Model KFCS22EVMS00
Near Perry, OH 44081
Dan H
Job Details: 02/11/2022
"Customer complaint that unit is not cooling properly, fresh food section temperature at 41 degrees, freezer section temperature at 15 degrees, condenser fan is running, evaporator fan is running, compressor is not running, applied 120vac to compressor, compressor started, unit needs new start device, installed new start device, op test good ; used 1 8201786 (STARTER) from stock"
We serviced a
JENN-AIR RANGE
Model JGS1450DP0
Near Eastlake, OH 44095
Corina B
Job Details: 02/11/2022
Replaced the cord. Checked outlet again properly polaroid. Heated oven to 350*. Opt test ok.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAYM4
Near North Ridgeville, OH 44039
Angel
Job Details: 02/11/2022
Cc that unit was not draining and that it was leaking as well. Verified and unit would not drain vacuumed out water removed drain pump and was fine stock a small screw driver around the drain hose where the drain pump is at and found a small plastic piece covering the hole for the drain causing it not to drain removed and tested and started draining. Also removed front panel on unit to verify the leak and found unit leaking from the vent seal. Will need vent and seal replaced. Gave customer estimate and she stated she will fix her self. Charged service call.; ordrng 1 WPW10428211 (Vent assembly) and 1 WP8269259 (Gasket)
We serviced a
KITCHENAID MICROWAVE
Model KMHS120ESS5
Near Columbia Station, OH 44028
David R
Job Details: 02/11/2022
"Replaced door switches. Tested, unit is heating. Op test ok."
We serviced a
GE RANGE
Model CGS990SET3SS
Near Beachwood, OH 44122
Jason N
Job Details: 02/11/2022
"Cc unit lower oven not heating Found ignitor broken, shorted out against flame spreader plate. Replaced ignitor using truck stock. Cut access in plate to allow room for ignitor without further issue with plate sagging and touching ignitor. Ran bake test, op test no good. No power to ignitor from control board, 0v. When ignitor shorted to plate, damaged control board relay. Unit needs control board. ; ordrng 1 WB27K10423 (Control board), used 1 12400035 (IGNITER) from stock"
We serviced a
WHIRLPOOL DRYER
Model LEQ8611LW0
Near Garfield Heights, OH 44125
Manny
Job Details: 02/11/2022
Replaced pre id parts opt test ok
We serviced a
KITCHENAID DISHWASHER
Model KDPE234GPS0
Near Mentor, OH 44060
Joe O
Job Details: 02/11/2022
Installed sump assembly. Ran test cycle. Op test ok
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ01
Near Perry, OH 44081
Dan H
Job Details: 02/11/2022
"Customer complaint that unit is not making ice, leaking water into ice dispenser and dispensing warm water, fresh food section temperature at 44 degrees, freezer section temperature at 3 degrees, ice maker is not receiving 12vdc from control, unit needs new control and ice maker ; ordrng 1 W11212392 (Cntrl) and 1 W10873791 (Ice maker), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near North Olmsted, OH 44070
Gabriel P
Job Details: 02/11/2022
When arrive customer said it was working better explain about vibration and check terminal cause he said installer was having problems there is good also he show me a scratch on right side he was wondering if we could send him a touch up paint no need to schedule return ; ordrng 1 72017 (Paint)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near LaGrange, OH 44050
David R
Job Details: 02/11/2022
"Cc unit not heating correctly. Replaced thermal fuse from t/s. Tested out other high side, high limit, thermostat. All check good, heater is at 9ohms. Ran unit and tested temp from back. On high timed dry cycling at high 190 low 140. Let cycle on and off for 5 mins. Good. Stayed same consistent temp. Let customer know to have the vent cleaned, customer said maintenance has came to do so already, also showed customer the temp for unit at high of 188* cycling good. No overloading. Unit is good, op test ok."
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Amherst, OH 44001
Angel
Job Details: 02/11/2022
Cc that when they went to check on washer it said it was done and the clothes was still wet. Ran diagnostics and found error code F5E2 lock failure unit probably when it got to the rinse /spin did not lock and caused issue. Ordering latch.; ordrng 1 W11316250 (Latch)
We serviced a
WHIRLPOOL DRYER
Model WGD8127LC1
Near Geneva, OH 44041
Brian M
Job Details: 02/11/2022
Cc unit not drying Found error f2e1 Ran diagnostics unit will not stay in diagnostics mode it runs phase 1 then quits Needs control and moisture sensor ; ordrng 1 W11464511 (Control) and 1 W10298258 (harns-wire)
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Willoughby, OH 44094
Corina B
Job Details: 02/11/2022
"CC that there is no water going into. Cust is opening the lid every time it stops filling with water. Advised cust to start the machine and not to open the lid. Started a quick cycle, working as designed. Opt test ok."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Strongsville, OH 44149
Marie V
Job Details: 02/11/2022
"Cc that the unit is not working properly, when unit starts and fills with water then drains the water out and shuts off. Ran diag found error code F7E6 motor fault. Found shifter off place. Replaced shifter. Ran calibration and started a normal cycle. Op test ok. Explain cust that unit only need 1-2 tablespoons of detergent and 6-7 bath towels = a full load."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDEM01
Near North Royalton, OH 44133
Marie V
Job Details: 02/11/2022
"Cc that the unit is not cooling properly and that the ice maker does not work and that it was dripping water so they removed ice from the bin because it was melting. Took temps 48* fresh food and 26* on freezer. Ran step 1- 2 and 6, shows bimetal open. Verify thermistor reading on RC 6.22kohms and fc 6.0 Kohms. Thermistor are reading properly. Ran step 4 fresh food section evap, had full frost pattern and freezer only had about 2 coils , no frost all the way. Unit will need 3way valve, freezer light , fill tube heater for ice maker and control board. Office will contact once they have eta on the parts; ordrng 1 W10843055 (Control) and 1 W11238340 (Fill tube heater) and 1 W11429989 (3way valve) and 1 WPW10143759 (Filter) and 1 W10695459 (Freezer light) and 1 W11032800 (Motor evap. Harness)"
We serviced a
KENMORE OTR MICROWAVE
Model 790.8032331
Near Broadview Heights, OH 44147
Marie V
Job Details: 02/11/2022
"Cc that the unit stopped working. Confirmed. Found fuse open. Also unit has lost of grease on control, noise filter and interlock. Gave estimate to cust. Cust will not fix.; ordrng 1 5304491622 (Control) and 1 5304509452 (Noise filter) and 1 5304509451 (Fuse) and 1 W11244490 (Interlock), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Independence, OH 44131
Marie V
Job Details: 02/11/2022
"Cc that the unit is not making ice. Confirmed took temps are on range. Found fill tube frozen. Verify heater, is open. Unit will need new door. Office will contact cust once they get eta on the door.; ordrng 1 LW11026425 (Door stainless)"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Strongsville, OH 44136
Marie V
Job Details: 02/11/2022
"Cc that the unit is making a noise when agitating. Ran diag no error code, ran agitation with no clothes , no noises, unit stopped working, found lid lock not operating properly. Called whirlpool tech line, they told me to remove basket and see if something is making unit make that noise, removed agitator, nothing , removed basket, nothing inside. Tried to start a cycle, it would not let me. Found lid lock defective. Replaced from surplus. And started a normal cycle with towels noise is when agitates. Cust had another gearcase in the home and a slider. Put them and showed cust where the noise is coming from. That a normal noise. That is the slider and gearcase going back and forth. Op test ok; used 1 W11394572 (Lid lock) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF760SADB3
Near Strongsville, OH 44136
Marie V
Job Details: 02/11/2022
"Cc that when you close the door unit does not start and you have to push the door in order to work. Confirmed. Removed silverware container out no bottom basket, still does not close all the way. Tried to adjust unit to level it out, still did not work. Unit will need new hinges.gave estimate to cust. Cust will not fix. She will call back if she wants to continue.; ordrng 1 WP8534854 (Hinges) and 1 WP8534853 (Hinge), used 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Berea, OH 44017
Marie V
Job Details: 02/11/2022
"Cc that you trie to change the cycle and it does not works. Confirmed. Ran diag found F5E1 lid lock fault , F2E1 ui stuck button. Replaced lid lock from T/S, ran calibration and auto test. Op test ok; used 1 W10810403 (LID LATCH) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFE540H0ES1
Near Garfield Heights, OH 44125
David R
Job Details: 02/10/2022
"Cc unit not heating, heard a pop sound as well when oven was heating then stopped heating. Found broken element. Ordering element and also main control just in case pop noise was a relay breaking. Control and element. ; ordrng 1 WPW10586737 (Control) and 1 W10779716 (Element)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF590SAJM0
Near Cleveland, OH 44128
David R
Job Details: 02/10/2022
Replaced adjusters. Tested. Good. Op test ok.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Shaker Heights, OH 44120
Jason N
Job Details: 02/10/2022
"Installed inlet water valve. Ran gallon of water through system, no leaks. Op test good."
We serviced a
GE WALL OVEN
Model JGBP30WEA2WW
Near Aurora, OH 44202
Brian M
Job Details: 02/10/2022
Installed igniter OP Test Ok ; used 1 SHIPPING (shipping and handling) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Garfield Heights, OH 44125
David R
Job Details: 02/10/2022
"Cc, same issue. Water leaking underneath or from left side. Not leveled on right side. Found back leg broken off. Order legs and tub ring. ; ordrng 1 W11590590 (Tub ring) and 1 WPW10687506 (Feet assembly)"
We serviced a
WHIRLPOOL WASHER
Model WTW8240YW0
Near Cleveland, OH 44108
Jason N
Job Details: 02/10/2022
"Cc unit leaking and making noise in spinRan diagnostics, found code f71. Ran diagnostics test, basket not fully reengaging after drain out. Drive hub is worn. Checked for leaks, no leaks found during cycle, but noticed dispenser cups almost overflowing due to high water pressure. Customer showed picture of water coming out from under lid, confirmed. Turned water pressure down on both hot and cold lines coming into unit. ; ordrng 2 W10820039 (Drive hub)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model EL7ATRRMQ07
Near Shaker Heights, OH 44122
Jason N
Job Details: 02/10/2022
"Cc unit not cooling Found unit at room temperature, no frost pattern on evaporator. Compressor is running. Ran amp draw test on compressor, only drawing .4A. Unit has refrigerant leak, will need sealed system repair. Evaporator not showing in stock at Marcone, office to contact customer with next service date. ; ordrng 1 WP4-81546-002 (Evaporator) and 1 W10237328 (Compressor) and 1 482801 (Mount kit) and 1 W10843121 (Filter drier)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM00
Near Parma, OH 44134
David R
Job Details: 02/10/2022
"Replaced main control and UI, right door. Compressor came on, running. Started to cool. Dispenser is working, water coking out and ice auger is good. Give 24 hours to return to normal temps. 24-48hrs for ice. Op test ok."
We serviced a
KITCHENAID COOKTOP GAS
Model KCGS350ESS00
Near Shaker Heights, OH 44122
Jason N
Job Details: 02/10/2022
"Cc unit keeps sparking sometimes and installation is not finishedCustomer stated unit is not mounted to countertop and gas pipe is interfering with drawer closure. Advised customer we do not finish or modify installations and to contact original installer. Unit issue is that sometimes it will start sparking on its own when in use. Ran multiple burner tests, good spark and ignition, proper flame on all burners. Advised customer to ensure no moisture is being presented to the burner heads during cooking or cleaning as this will cause mis spark from the unit. Could not duplicate spark issue at this time."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Cleveland, OH 44130
David R
Job Details: 02/10/2022
"Cc noise when water entering unit. Water valve, t/s but used yesterday. Also squeak when spinning, belt. Ordering water valve and belt. ; ordrng 1 W11210459 (Water valve) and 1 W11239857 (Belt), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Strongsville, OH 44136
David R
Job Details: 02/10/2022
"Replaced strike and drain pump. Found drain pump harness broken. Wire nut wires. Put unit into diagnostics. Any cycle put on drain pump will run constantly the whole cycle, short in wire couldve shorted control board. Will need control, harness and drain pump. *** requesting double labor ; ordrng 1 W11543998 (Control) and 1 W11591637 (Harness) and 1 W11399437 (Pump)"
We serviced a
GE DRYER
Model GTD75ECSL0WS
Near Aurora, OH 44202
Brian M
Job Details: 02/10/2022
Cc long dry times Found little air flow with vent hooked up Removed vent and normal operating temps are reached Advised on vent cleaning
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS2
Near Chardon, OH 44024
Corina B
Job Details: 02/10/2022
"Cust showed pop, sent pic. CC that the unit does not start. Confirmed. Ran diag 4-4 wash motor failure, 5-1 door stuck closed. Checked the connections, good. Checked the pump 17.2 ohms. Tested the voltage at the control 0 volts. Will need a new control. Part is still under warranty. ; ordrng 1 W10866124 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM01
Near Avon, OH 44011
Marie V
Job Details: 02/10/2022
"Cc that they can hear unit trying to make ice but nothing. Confirmed. Took temps -2 on freezer and 35* fresh food doos 11* on ice maker box. Verify error codes on ice maker has 0. Found fill tube heater open and the line frozen. Unit will need new heater. Cust paid in full.; ordrng 1 W11087201 (Heater), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
ADMIRAL WASHER
Model AAV7000AWW
Near North Ridgeville, OH 44039
Marie V
Job Details: 02/10/2022
"Replaced motor, tested unit. Filled up. Agitating good. When it started draining I tested unit again and it wouldnt work, motor was humming. Called Bj help me diagnose, unit will need timer, timer is sensing power to both winding making motor over heat and stop. "
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Ashtabula, OH 44004
Dan H
Job Details: 02/10/2022
"Customer complaint that unit is not starting, confirmed, found thermal fuse open , jumped out, unit started and heated, installed new thermal fuse, op test good ; used 1 3392519 () from stock"
We serviced a
AMANA RANGE
Model 790.73053401
Near Cleveland, OH 44105
Manny
Job Details: 02/10/2022
"Cc oven not heating, found burned out igniter, replaced igniter using T/S #12400035; used 1 12400035 (IGNITER) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDM03
Near Hiram, OH 44234
Corina B
Job Details: 02/10/2022
CC that there is a rattling noise. Confirmed. Found the back panel rattling when opening the door. Used foam to stop the rattling. Opt test ok.
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Cleveland, OH 44105
Manny
Job Details: 02/10/2022
Ran diagnostics found error code F7E1 for basket speed fault. Replaced shifter actuator ran diagnostics cycle opt test ok.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Brecksville, OH 44141
Marie V
Job Details: 02/10/2022
"Inspected tub, is damage. Took pics. Office will contact once they have eta on the part.; saved tckt"
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Conneaut, OH 44030
Dan H
Job Details: 02/10/2022
"Customer complaint that unit is not completing cycle, ran diagnostics found f0e5(off balance) error code, suspension is good, unit drains, unit spins and agitates, valves open and close, unit is operating as designed, advised customer that a load size equals 6-7 bath towels and to only use 1-2 tablespoons of H.E detergent"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Cleveland, OH 44111
Angel
Job Details: 02/10/2022
Cc that unit is making ice but dripping water through dispenser. Verified and found that the icemaker fill cup was frozen causing the water to fall into tray when icemaker called for water. Steamed everything out and tested icemaker and working as should. Customer stated that issue happened after they replaced filter. Verified filter and customer has a generic one instead of a oem filter. Explained to customer the issue with those and would recommend to get a oem one and to make sure that they bleed the lines for the air bubbles once they put the original one on. Icemaker is working as should. Opt test ok.
We serviced a
KITCHENAID OTR MICROWAVE
Model KMLS311HSS8
Near Aurora, OH 44202
Corina B
Job Details: 02/10/2022
"CC that the door squeaks, and the table keeps falling off. Confirmed. Adjusted the door. The turntable plate does not stay on the shaft. Advised cust to sit the plate in the center of the plate. Tested with a bowl and cups of water. Opt test ok"
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW2
Near Conneaut, OH 44030
Dan H
Job Details: 02/10/2022
"Customer complaint that motor is just humming, found unit in continuous drain, canceled, ran diagnostics found f5e3(lid unlock fault), f1e1(main control fault ) and , f8e1(long/no fill) error codes, lid locks and unlocks, unit spins and agitates, drain pump is working, valves are not i installed, customer will install valve, unable to duplicate the problem , unit is operating as designed"
We serviced a
KENMORE DRYER
Model 110.685327
Near Cleveland, OH 44111
Angel
Job Details: 02/10/2022
Cc that unit was not heating. Checked power and had the 240vac took back apart and found the cut-off fuse open will need cut-off kit replaced. Gave customer estimate and decided he will buy the parts himself and install as well. Charged service call. Opt test ok.; used 1 279816 (CUTOFF) from stock
We serviced a
MAYTAG REFRIGERATOR
Model MFT2776FEZ00
Near Willowick, OH 44095
Joe O
Job Details: 02/10/2022
"Cc: not making ice, not cooling properlyFound temps in ff and freezer section at 58 degrees. Found no fans or compressor running upon arrival. Ran compressor, and fan tests. Monitored for frost pattern. Unit has partial frost on ff evaporator. Found unit only has partial frost pattern on freezer evap. Needs compressor kitCompressor shows under 10 year part only warranty; ordrng 1 W10832994 (compressor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near South Euclid, OH 44118
Manny
Job Details: 02/10/2022
"Cc unit stop cooling, found dye on filter shredded valve, charged with 145psi of nitrogen and see dye bubbles on filter shredded valve cap replaced valve and charge again with nitrogen no leaks placed in a 29in vacuum and holding for 10 mins, charged with 4.27oz of R134a pressure holding at 1psi, good frost pattern on evap and unit is cooling advise customer to allow 24 hours for temp to equalize.opt test ok"
We serviced a
AMANA REFRIGERATOR
Model ART318FFDB06
Near Garfield Heights, OH 44125
Marie V
Job Details: 02/10/2022
Cc that the unit is not cooling. Confirmed. Took temps 68* both sections. Compressor not running. Verify amps 9.7 amps. Unit will need new compressor. Also found suction line on factory weld has refrigerant oil. Ordering parts needed. ; ordrng 1 W11209866 (Compressor) and 1 W11407403 (Suction tube) and 1 WPW10143759 (Drier)
We serviced a
JENN-AIRE WALL OVEN
Model JJW8527DDS
Near Lakewood, OH 44107
Gabriel P
Job Details: 02/10/2022
"Replace blower fan ,opt test ok"
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Cleveland, OH 44113
Angel
Job Details: 02/10/2022
Replaced main control tested unit. Opt test ok.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Wickliffe, OH 44092
Joe O
Job Details: 02/10/2022
Cc: screeching when filling with cold water. Replaced water valve. Ran auto test and calibration. Op test ok
We serviced a
WHIRLPOOL DRYER
Model WED560LHW1
Near Cleveland, OH 44106
Manny
Job Details: 02/10/2022
Replaced blower wheel and rollers op test ok.
We serviced a
GE RANGE
Model JGBS23WEH4WW
Near Lakewood, OH 44107
Angel
Job Details: 02/10/2022
Cc that unit was not heating. Verified and oven would not ignite and ignitor would not turn on checked power to ignitor and has 120vac. Will need ignitor replaced. Replaced ignitor tested unit. Opt test ok. ; used 1 12400035 (IGNITER) from stock
We serviced a
MAYTAG WASHER
Model MVWB865GC0
Near Chesterland, OH 44026
Joe O
Job Details: 02/10/2022
Found error codes f2e1(stuck key) f0e3(overload) f6e2 and f6e3(communication errors). Found outlet is correct and unit receiving 121v. Replaced ui and control. Ran auto test and calibration.
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS1
Near Cleveland, OH 44113
Gabriel P
Job Details: 02/10/2022
"Replace control and drain pump,opt test ok"
We serviced a
AMANA REFRIGERATOR
Model ART318FFDB07
Near Streetsboro, OH 44241
Brian M
Job Details: 02/10/2022
"Recovered refrigerant installed evap and compressor and drier Ran 28 inch vac charged with 3.7 oz r134a Unit is in cold garage advised to watch ; used 2 W10897195 (8), 2 W11401417 (4/2), and 2 Tj80-56 (Process stub) from stock"
We serviced a
MAYTAG WASHER
Model MHW6000AW0
Near Mogadore, OH 44260
Brian M
Job Details: 02/10/2022
"Cc unit not spinning out properly Found drain pump not pushing out water Needs drain pump ; ordrng 1 WPW10515399 (pump-water), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC75EC0HS04
Near Avon, OH 44011
Marie V
Job Details: 02/10/2022
Replaced interlocks and UI. Tested unit. Op test okBrought core for return
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAYM3
Near Rocky River, OH 44116
Angel
Job Details: 02/10/2022
"Cc that unit is not draining. Verified and unit was full of water tried draining and nothing. Vacuumed out water and checked drain pump and drain pump sounds good and nothing jamming it. Drain hose is pretty dirty and the draining on the sink is not really good water holds up in sink and drain slowly as well. Tested unit with drain hose off the sink drain into a bucket but still would not drain. Drain pump is overheating will need drain pump. Replaced drain pump from truck stock but it would still not drain water it will need drain hose as well. Customer stated that she would rather put the money into a new unit. Will not continue with repair.; ordrng 1 WPW10545278 (Drain hose), used 1 WPW10348269 (PUMP-DRAIN), and 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ0
Near Burton, OH 44021
Joe O
Job Details: 02/10/2022
"Cc: leaking, and gasket popping offCustomer stated unit was leaking very slow on the front right corner for a couple months and then the gasket fell off. Replaced gasket. Ran test cycle. Advised customer to monitor. Op test ok"