"Cc: burner not ignitingFound burner is sparking, but spark not going where it is needed. Burner head screws rusted in place and will snap off, needs left rear, center, and right rear orifice holders, screws and center burner headCustomer does not want to repair at this time; ordrng 1 74009553 (holder-orf) and 1 WP7527P002-60 (holder-orf) and 1 WP7527P004-60 (holder-orf) and 1 74007736 (burner asy) and 6 WP400021-1 (screw)s, used 1 SHIPPING (shipping and handling) from stock"

"Cc: intermittently not making ice, not cooling in freezer properlyCustomer stated they had an ice cream cake in the freezer they had purchased the day prior and it was soft. Found temps in ff section at 38 degrees, freezer at 11 degrees. Found temps set to -5 and 33. Found ice maker error code e5(timed ice making). No unit error codes. Compressor is loud. Found resting pressures low and high side at 30psi. Ran step 4 to watch pressure. Found when running low side pressure at 5 to 10 working on ff section and 2 psi working 9n freezer, high side pressure at 240 psi working on ff section and 300 psi working on freezer section. Spoke with BJ, stated cap tube restricted. Called whirlpool tech line to get 3way valve part number, spoke with Chris, advised Chris of issue. Needs 3 way valve and drierSr:7730271839Parts covered under 10 year parts only warranty; ordrng 1 W10874835 (valve) and 1 WPW10143759 (dryer), used 1 SENIORDISCOUNT (senior discount) from stock"

"Cc that the unit stared leaking again. Found unit leaking from vent assembly. Will need new vent assembly and upper spray arm because has a piece of plastic inside and that can cause it to spray on one side more than the other and cause a leak. ; ordrng 1 WPW10482094 (Cover) and 1 WPW10329609 (Vent) and 1 WP8269259 (Gasket) and 1 WPW10317197 (Spray arm), used 1 SHIPPING (shipping and handling) from stock"

Replaced blower wheel. Started unit. Op test ok

Cc: not spinning clothes outFound error codes f7e1(basket speed fault). Ran tachometer test. Found unit not reading basket speed. Needs actuator. Replaced actuator. Ran auto test and calibration. ; used 1 WPW10006355 (ACTUATOR) from stock

there is an extensive amount of lint buildup on the blower wheel causing the noise. I clean the blower wheel unit tested good.

"Cc unit making knocking noiseCustomer recorded noise on phone, sounds like water hammer. Ran auto test, confirmed water hammer effect in water pipes when inlet valves close. Unit operating as designed. Advised customer install water hammer arrestors."

New inverter board cracked. Re ordering inverter board; ordrng 1 W11325604 (Inverter board)

"Customer complaint that unit is leaking and motor is slow moving in spin, found unit leaking passed tub seal, bearings in transmission are worn, unit needs new tub seal and transmission , customer does not want repair ; ordrng 1 5303279394 (Seal) and 1 134735700 (Transmission), used 1 SHIPPING (shipping and handling) from stock"

When arriving customer said unit not washing. Replaced all parts. Tested. Power going to wash pump motor but motor just humming. Will also need to be replaced. Have to order out. ; ordrng 1 WPW10591570 (Pump wash)

"CC that the gasket is falling off of the bottom of the door. Used silicone to keep gasket in place. The gap for the gasket is to wide to keep the gasket I. Place. If happens again will need a new door. Checked the gasket to the liner, good. Optest ok"

"Installed new igniter, op test good"

Installed the new part op tested good.

"CC that the unit is not cooling. Fz 94* ff 84*. Ran step 39 94 watts. Low side in a 20 vacuum. Used nitrogen and soap found a leak in the ff evaporator. Will need a new evap and compressor. Parts are out of stock office to reschedule cust. ; ordrng 1 W11291123 (Evaporator) and 1 W11393142 (Compressor) and 1 W11109499 (Drier), used 1 TJ90BPV31 (BULLET PIERCING VALVE) from stock"

Replaced. Tested. Light and fan are working correctly. Tested to make sure heating properly. Good op test ok

"Cc unit is making loud noise in spin. Put unit into diagnostics, spin. Heard loud noises. Bad bearings. Order parts.; ordrng 1 W10435302 (Bearing kit) and 1 W10820039 (Hub), used 1 SHIPPING (shipping and handling) from stock"

"Cc: unit shuts down on its own, then re starts, noiseCustomer stated when the unit gets down to 7 mins it shuts off. Then restarts after a few mins. Found error codes f4e4(l2 line voltage error). Found unit is receiving proper power. Ran test cycle. If unit losses power at line 2 the motor will shut down. All connections good at control. Good connection at motor. Motor humming. Needs motor; ordrng 1 279827 (motor!dryer)"

Cc: unit will not startFound error codes f5e4(lid lock fault) F0e3(overload) F0e5(off balance) f2e1(stuck key). Ran auto test and calibration. Lid is locking. Ran normal cycle. Unit functioning as designed. Op test ok

"Cc: off balanceCustomer states the basket is bouncing off the sides of the unit. Found error code f0e5(off balance). Checked suspension, checks good. Not bouncing. Ran drain and spin. Unit seems very well balanced. Advised customer if unit goes out of balance they can pause the cycle and adjust the clothing. Ran auto test and calibration. Op test ok"

Cc: not filling completelyFound no stored error codes. Ran auto test. Filling from both valves. Lid is locking. Ran normal cycle. Could not duplicate issue. Op test ok

The lid switch is splitting apart I wrapped a zip tie around it unit tested good needs a new lid switch; ordrng 1 3949247V (Lid switch) and 1 Ship

"Installed new tracks and rack per service pointer, op test no good , adjusters are broken , unit needs new adjusters, customer does not want repair at this time; ordrng 1 WPW10740408 (Adjuster) and 1 WPW10740410 (Adjuster), used 1 SHIPPING (shipping and handling) from stock"

Found shaft of gearcase bent and hub stripped and agitator stripped as well also on regular spin with no clothes basket was bouncing againt walls customer was washing heavy sheet explain to them how to properly load machine ; ordrng 1 W11454734 (Gearcase) and 2 WP8533953 (Screw)s and 1 W10528947 (Hub) and 1 W10902814 (Agitator) and 1 W10752187 (Agitator bolt)

"Cc that the unit is making a loud noise. When took unit apart found blower wheel cracked. Will need to be replaced. Cust paid SC and Parts.; ordrng 1 33001790 (Blower), used 1 SHIPPING (shipping and handling) from stock"

"We issue the customers having is the icemaker is not functioning he had a previous tech at the house he replace the icemaker it still didnt work they replaced the valve is still did not work. I started ohming out the wires. All the wires tested good except for the neutral line. There is a break in the neutral wire I cant physically find it but it is open from the bottom of the door to the icemaker needs a new door; ordrng 1 LW10839911 (Door), used 1 1OVRSZ (oversized shipping) from stock"

"Installed new led modules, op test good"

Cc unit upper rack wheels broke.Replaced upper rack adjusters using customer supplied pre Id parts. Rack operation test good.

"Cc unit upper freezer drawer not staying attached.Customer stated she never received any parts. Found upper freezer shelf is bowed, not allowing front cover to staying clipped on. Ordering upper freezer bin assembly.; ordrng 1 W11387053 (Freezer bin assembly.)"

"Found ice by fill tray causing not to fill with water clear out,cycle ice maker pass it fill,opt test ok if it happens again office order valve"

Replaced the ice maker. Cycled the ice maker. Optest ok.

Replaced parts. Tested. Good. Op test ok

Replaced. Tested. Good. Op test ok

CC that the oven is not working. ; ordrng 1 12400035 (Igniter)

"Replaced the drain pump. Pump and motor are humming. Will need a new pump and motor. Part is out of stock, office schedule appointment ; ordrng 1 W11416362 (Pump and motor)"

Replaced the main control. Started a cycle. Optest ok.

Replaced the tstat. Optest ok

Cc that it will not drain or rinse clothes properly. Found error code F0E3 overload and F2E1 stuck key. Ran calibration and auto test and passed. Also ran a load for customer to make sure it is draining and spinning properly. Opt test ok.

Installed the new part op tested good.

Replaced parts op test ok brought core for return

"Cc that the unit is not operating ,that when is spinning is very loud and that it cant get it to do anything. Got it to drain but nothing else. Ran diag found error code f7e5 shifter fault, f7e6 motor fault f8e5 hot and cold reverse. Ran auto test unit clicks when it has to go to a agitation. When tilted unit, found lost of oil all over . Will need parts listed. Also shifter is broken; ordrng 1 W11454372 (Gearcase) and 1 W10832724 (Motor) and 1 WPW10006355 (Shifter) and 1 WPW10006384 (Belt) and 1 WPW10427633 (Cover) and 1 W10721967 (Cam) and 1 W11395618 (Capacitor)"

"Found latch broken replace from t/s ,opt test ok ; used 1 WPW10569603 (DOOR SWTCH XXACADEMY RETURNX) from stock"

"Customer complaint that unit is not completing cycle, ran diagnostics found f8e1(long/no fill) error code, found cold water valve barely opening, water is just trickling into tub, cleared debris in front of filter screen, unit filled and began washing, op test good"

"Fridge was in the garage customer complaints when it was cold everything start to freeze advise then that unit will not in the garage explain then why and what to do but as right temp are correctly,opt test ok"

The machine was never programmed. I programmed the control board unit turned on recommended to the customer to wait at least 24 hours before loading machine with food

The machine had a long fill no fill code. I found the drain hose was laying on the floor I explain to him it needs to be raised up

"Installed new strike, op test good"

"Cc that cycles not completing. Ran diagnostics and found error code F0E3 overload, F8E3 overflow or flood condition, F8E6 water hazard. Ran a load for customer to verify issue explained to customer the washer is working as designed and will not fill water to the top and can only load the unit with 6 to 7 regular bath towels max. Opt test ok."

"Customer complaint that unit is not cooling, fresh food section temperature at 49 degrees, freezer section temperature at 29 degrees, partial frost pattern on freezer section evaporator, system has a leak, unit needs new fresh food section evaporator and and compressor, ordrng 1 W10687098 (Ff evap) and 1 W10276644 (Compressor)"

"Cc no cool. Both sections 65*. No frost. Put nitrogen 150 psi into unit. Couldnt find leak. Ordering and replacing filter drie; ordrng 2 WPW10143759 (Drier)s, used 1 SHIPPING (shipping and handling), and 1 TJ90BPV31 (BULLET PIERCING VALVE) from stock"

Found gasket on door crooked allow fridge temperature to get inside ice box correct issue and try to cycle ice maker and it did not cycle try resetting control by turning power off and re try jump start ice maker and still not cycling will need ice maker replace from t/s ; used 1 W10882923 (Icemaker) from stock

Installed evap Han and harness assembly. Steamed ice out. Unit is cooling. Advised customer to allow 24 hrs for temps to adjust. Op test ok

"Cc unit lid cracked again and now unit is noisy in spin cycle.Custom showed popConfirmed lid cracked at both hinges. Ran auto test, vibration noise in agitation. Checked under unit, found rotor loose, screw had backed out. Tightened rotor screw. Reran agitation test, no abnormal sounds. Ordering lid and lid latch. Lid showing out of stock, office to contact customer to schedule next service date. ; ordrng 1 W11259006 (Lid) and 1 W10810403 (Lid latch)"

"Cc unit not cooling.Cust showed pop. Found freezer at 18 degrees, ff section at 55. No airflow in freezer or ff section. Pulled evaporator cover, found evap fan stuck in ice, air outlet and air returns full of ice. Cleared ice from freezer section. Reassembled. Good airflow to both sections now. Checked door seals lot ensure no air is leaking into unit. Door seals are good. Op test good."

"Cc unit not spinning out.Ran diagnostics, found codes f7e6 for motor fault and f7e5 for shifter fault. Ran auto test, unit not agitating or spinning. Replaced shifter using truck stock. Reran auto test, all functions passed. Gearcase slightly noisy when in spin. Advised customer about potential gearcase failure. She was ok with just this repair, if gearcase is needed at later date, she will just get a new washer. Op test good. ; used 1 Wpw10006355 (Actuator) from stock"

"Cc unit leaking underneath.Turned water back on to unit, found water spraying from inlet valve housing, found pinhole crack. Unit needs inlet valve. ; ordrng 1 W11175771 (Inlet valve)"

"Cc unit making in cycle, same as last time.Ran diagnostics, no codes stored, ran auto test, some noise in agitation. Slight scrapping noise in spin. Found agitator loose. Inspected under unit, some light oil spray around the inside of cabinet. Replaced gearcase and drive components using customer supplied pre Id parts. Replaced console using customer supplied pre Id part, customer stated he had some issues with console not accepting button input. Did not replace main control, retrieved to return. Ran auto test and calibration. No abnormal sounds heard, all tested functions normal. Op test good."

"Cc unit still not workingCustomer had unit running when arrived, slight clicking noise from under unit when tub is full of water and in full agitation, this is the sound of the rotor toggling back and forth. Customer stated its doing the same thing as before. Advised customer this noise is common for these style units. Everything is brand new underneath. Waited until cycle finished, no issues found with unit. Unit is operating as designed."

"Installed new led modules, op test good"

Cc unit freezer bin rubbing on the sides.Found lower bin not seated correctly causing upper bin to contact on the back when pulled out. Corrected bin installations. Reversed freezer door handle installed as this was installed upside down. Op test good.

Installed the new part op tested failed. After installing the parts I turned three out of the four burners on high after 5 seconds I saw a spark come from underneath the glass in the breaker tripped. Theres a pinched wire .

Cc that the clothes still on tub and water probably smells. Ran diag found error code F3E1 water level system error. Check pump catch nothin in it. Drain pump is getting 104v but isnt working. Remove all water from unit and replaced the drain pump still nothing. Ran diag get the same error code deleted the error code control is sending 106v to drain pump still nothin. Control is getting proper V.Ordering control.; ordrng 1 W11201283 (Control)

Installed oven control. Ran bake test to 350 degrees. Good ignition and preheat. Op test good.

Missing parts needed. Other part not arrived yet. Waiting on delivery ; schdld next appmnt for 3/26 FRI !

"Replaced pump. Cleared error codes. Still not draining. Called techline. Unit is sending 120 to pump, pump not humming. Techline said replace pump again. Also ordering control. ; ordrng 2 W11396717 (Drain pump)s and 1 W11419171 (Control)"

"Installed new element and infinite switch, knob is also broken, ordering knob, customer to install ; ordrng 1 W10836470 (Knob)"

Customer rescheduled ; saved tckt

CC that the unit would not start. Found the drain pump stuck on. Held the start in to reset the control. Ran a calibration. Optest ok. ; used 1 SENIORDISCOUNT (senior discount) from stock

"Installed new control, op test good"

"Cc that theres no water or ice and that the door says is open cover at the top. Found water valve turne off and unit will need plastic cover at the top. cust will not fix; ordrng 1 W11225850 (Cover), used 1 SHIPPING (shipping and handling) from stock"

"Customer complaint that oven is not powering on, found thermal fuse open, jumped out , unit powered up, unit needs new thermal fuse ; ordrng 1 W11204568 (Tfuse)"

Wrong part order but is damaged any ways customer wants inner panel ordering and rescheduling the part that is rusted is the inner ; ordrng 1 W10908291 (Inner door panel)

fixed my stuff

fixed my issue

Replaced belt on washer

Installed hinges and new door Ran several test cycles OP Test Ok

"Cc unit auto sensing is not correct. Went through error codes, no codes. Ran a diagnostics test cycle, good. Ran a calibration, good. Tested in NormaL cycle with load, seems to be getting enough water and engaging with agitator just fine. Asked customer what cycle does she normally do her clothes on, normal. Let customer know depending on load being used, have to use different cycles, so correct water can be added in. Auto sensing water level per owners manual states washer will fill to a level that ensures the load engages the agitator. From this point, the electronic control will sense the load and determine if additional water is needed. So even if you put one article of clothing in, the water level with still fill up to engage with agitator. More clothes load will need a heavier cycle option selected. Called techline to document. Tj, agreed with water level and procedure, water levels are fine, let customer know to not open unit, clothes are washing normally, different cycles will put in different amounts and throughout cycle will add water as needed. Unit is testing as designed, good."

"Cc ff door gasket tearing. Could not install door gasket, wrong one ordered, different model and different color. Customer also stated she told WP she needs both sides. Ordering correct gaskets. ; ordrng 2 W10846057 (Gasket)s"

"Replaced gearcase. Ran auto test, pass. Put unit into high speed spin. Good. Calibrated . Op test ok"

The units called water valve has failed. The part is on order I told the cust too call us when they get the part; saved tckt

Installed the new part op tested good.

Installed bimetal. Ran test cycle. Op test ok

Cut all lines start it process complete it all process in the back with compressor and filter try working on freezer evaporator and notice there was not a lot of slack to work with cap tube as we try to connect it to evaporator the cap tub line broke off the evaporator re ordering evaporator ; ordrng 1 W10836706 (Evaporator)

Replaced parts. Tested. Good. Op test ok

I put the unit diagnostics I was unable to find an issue with the machine customer had a load in the wash I ran a drain and spin cycle with the load that was already in the machine unit tested good

Replaced the igniter. Heated oven to 350*. Optest ok; used 1 SHIPPING (shipping and handling) from stock

Found a piece of metal in the drain pump unit tested good

"Cc bake not working. Confirmed. Can hear sparking but no flames. Tested and ignitor has a little crack starting to form. Tried reseating the ignitor. Removed wire and replaced. Tried a couple more times, only got it to fire up one time. Will need spark harness and ignitor. Gave estimate to customer, and customer paid SVC. Do not order parts.; ordrng 1 WP9758079 (Ignitor) and 1 WPW10701462 (Harness)"

Replaced FZ light. Tested. Good. Op test ok

Cc that the unit is leaking. Found a big crack at the bottom of the wash basket. Will need to order a new tub. Still under 10year warranty . Cust will put part on.; ordrng 1 W10371566 (Tub)

"Cc unit wont spin Found lid switch broken Needs switch Customer wants to install ; ordrng 1 3949247V (switch-plg), used 1 SHIPPING (shipping and handling) from stock"

Cc unit not cooling Found compressor super hot no frost pattern Needs compressor and evap ; ordrng 1 W11507067 (Evap) and 1 W11209866 (compressor) and 1 WPW10143759 (dryer)

Installed the new part op tested good.

Cc unit not draining properly Found drain pump over heating Had a spare one on truck Installed OP Test Ok ; used 1 W11412291 (Drain pump) from stock

"Cc unit jumping around and making noise in spin cycleCust showed popFound unit has 2 top shipping bolts still installed. Removed shipping bolts. Ran auto test. All functions normal, op test good."

"Cc that the u it was making a bang noise and that it seems like it was hitting the sides. Check unit is off balance . Corrected issue. She said that they put it like that. Ran diag no error codes. Spin the basket by hand and Check behind theres no shipping bolts on. Cust maybe had a off balance load, advice to monitor but unit is working as designed. Explain cust some features about her new front load washer. Op test ok"

"Cc that everything works good buts does the buzzer inst working anymore.reach to control panel when I touch the speaker it work a little but is sounds bad, when put back together it stopped working again . Will need new panel; ordrng 1 W11478524 (Panel)"

Temp on dryer is correct also its cycling on time notice blower housing and vent clogged with lots of lint and dogs hair this may happen again advise customer to get metal ventilation the pets store had flex foil vents explained is a fired hazard

"Cc unit not making ice, water line is cleared, checked, found some wires cut, one of ground wires in door is not in place as well. Put electric tape over wires. Will need new door. Marcone shows NLA Left Door Black W10334261. WPW10251076 Icemaker. Sending over to parts to review for door. Just collecting SVC. ; saved tckt"

"Replaced part. Tested, good. Op test ok"

"Cc unit not draining all the way, wet clothsCustomer also stated agitator is not working like it should. Found agitator dog gears worn. Ran wash test then switched to spin and drain. Unit draining properly, wash tub next to unit is not draining. Water covering end of drain hose, siphoning back into unit. Advised customer to contact plumber to correct washtub draining issue as this is affecting the unit. Ordering agitator dogs. ; ordrng 2 80040 (Agitator dog gears)s"