We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Cleveland, OH 44119
Corina B
Job Details: 03/10/2022
CC that the unit does not start. Confirmed. Found the door switch is broken. Replaced the door switch from t/s. Opt test ok. ; used 1 WPW10569603 (DOOR SWTCH) from stock
We serviced a
MAYTAG WASHER
Model MVWC360AW0
Near Eastlake, OH 44095
Corina B
Job Details: 03/10/2022
"CC that the unit is not working. Confirmed. Ran diag F7E7 MOTOR UNABLE TO REACH TARGET RPM, F7E1 BASKET SPEED FAULT. Ran a manual spin spun for a second then stopped. Checked the lid lock open, replaced the lock from t/s. Ran a calibration. Opt test ok ; used 1 W10404050 (LATCH) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Mentor-on-the-Lake, OH 44060
Corina B
Job Details: 03/10/2022
Model and serial number do not match. ; O-emld tckt
We serviced a
MAYTAG WASHER
Model MVWB850YW0
Near Elyria, OH 44035
Marie V
Job Details: 03/10/2022
"Cc that the unit leaks after using clean washer with affresh . Ran diag, no error codes. Tilted unit found lost of rust on the floor. Unit needs new rotor , stator and bearings replaced. Cust will not fix.; ordrng 1 280146 (Rotor) and 1 WPW10419333 (Stator), used 1 W10435302 (BEARING), and 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model LSW9700PQ2
Near Westlake, OH 44145
Jason N
Job Details: 03/10/2022
Installed drive motor. Ran spin and drain test. Unit spun out and drained. Op test good.
We serviced a
MAYTAG WASHER
Model MVWB835DW1
Near Grafton, OH 44044
Marie V
Job Details: 03/10/2022
"Cc that the unit does not power on. Confirmed. I was able to enter diagn found error code f6e2 communication error between UI and ACU. Followed steps for control and pass the tested on tech sheet, the UI has corrosion. When I plugged in Ui the control led flashes too quickly. Unit will need Ui. ; ordrng 1 W10861510 (Ui), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Lorain, OH 44052
Angel
Job Details: 03/10/2022
Cc that unit was not spinning clothes out good. When i arrived noticed that unit was not leveled out. Leveled unit and ran diagnostics and found error code F0E5 off balance load causing unit to pause and not complete cycle. Ran a calibration and auto test and passed. Looked underneath unit and everything looked good. Also customer stated that they were filling up washer fully. Explained to customer no more than 6 to 7 regular bath towels and only 2 tablespoons of detergent to avoid issue there having and other future issues they could have. Opt test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Maple Heights, OH 44137
Manny
Job Details: 03/10/2022
"Cc unit not making ice in the freezer, ran harvest test and no water coming into ice maker , removed door and removed ice maker, found fill tube frozen, steamed fill tube and ran harvest test again, ice maker is filling, checked set temps and FC was set at -3 degrees and RC was set to 32, reset temps to recommended and advise customer not to lower it since it can freeze the fill tube again and advise o allow 8 to 10 hours for the ice maker to make enough ice"
We serviced a
WHIRLPOOL OTR MICROWAVE
Model WMC50522AS1
Near Shaker Heights, OH 44122
Jason N
Job Details: 03/10/2022
"Cc unit went deadCustomer stated unit was in use in a heating cycle when unit stopped and went dark. Tried to turn breaker on and off, did not help. Ran m/s on unit, unit is not a built in model, is actually a countertop unit with a trim kit. No serviceable parts. Advised customer they will need a new unit."
We serviced a
WHIRLPOOL STACK W/D
Model WHD5090GW0
Near Cleveland, OH 44120
Jason N
Job Details: 03/10/2022
"Cc unit making squealing noiseCustomer had unit running when arrived. Pulled right side panel off and observed inner unit components while running. Ran dryer for 50 minutes. No abnormal sounds heard, all components working normally. No signs of abnormal operation or wear. Could not duplicate noise again on this visit."
We serviced a
MAYTAG WASHER
Model MHW5630HC2
Near Streetsboro, OH 44241
Brian M
Job Details: 03/10/2022
Cc unit not spinning on delicates Found spin turned off Advised on settings OP Test Ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Cleveland, OH 44103
Joe O
Job Details: 03/10/2022
"Recovered refrigerant, installed compressor, evaporator, and drier. Put unit into 28 inch vac for 15 mins, recharged with 4.27oz of r134a. unit is cooling. advised customer to allow 24 hrs for cooling. op test ok ; used 1 W10896689 (Coupler), and 1 Tjaf1200 (Process) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSF26C2EXB01
Near North Royalton, OH 44133
David R
Job Details: 03/10/2022
"Cc unit leaking FZ door. Found when icemaker calling for water, water is leaking through inside of door down line, break in water line in the door. W10334261 shows NLA. Part to be researched.If door is available ***2 techs*** double labor ; O-emld tckt"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC2
Near Independence, OH 44131
David R
Job Details: 03/10/2022
"Cc of unit shaking. No error codes. All shipping bolts are out. Ran a diagnostics cycle, good. Found drain house hitting wall slightly, moved and corrected hose. A components working. Ran unit on drain/spin cycle at full top spin. Checks good. Unit spin checks to work properly. Advised of overloading."
We serviced a
AMANA DRYER
Model NED4655EW1
Near Columbia Station, OH 44028
Marie V
Job Details: 03/10/2022
Cc that the unit is not heating. Confirmed found cut off open. Verify air flow is good. Op test okAdvice cust to replace foil vent for rigid metal or flexible metal vent.; used 1 279816 (CUTOFF) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Solon, OH 44139
Manny
Job Details: 03/10/2022
"Cc unit not dispense water or making ice, verify and not water is being dispense, found reservoir frozen steamed reservoir water being dispense, ran harvest test on ice maker and ice maker is not moving , replaced ice maker with T/S wpw10300024, when I installed the bail arm the ice maker is staying in the off position and bail arm wont move to on position. TS ice maker came defective, ordering ice maker; ordrng 1 Wpw10300024 (Ice maker), used 1 WPW10300024 (ICE MAKER) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM02
Near Mentor, OH 44060
Corina B
Job Details: 03/10/2022
"CC that there is water leaking, the ice and water do not work. Confirmed. Found the drain tube blocked with coffee beans. Steamed out the drain tube. Found the water supply turned off. Cycled the ice maker. Opt test ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB01
Near Painesville, OH 44077
Corina B
Job Details: 03/10/2022
"CC light not working on dispenser. confirmed, replaced the control. Opt test n/g. Found the wire at the door broken. will need new freezer door. Office to reschedule. Brought the core back for return. ; ordrng 1 LW11026356 (Door)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Lorain, OH 44052
Angel
Job Details: 03/10/2022
Cc that unit started not cooling again. Verified and found evaporator cover full of frost unit is having defrost problem again. Checked thermistor and heater and there good steamed out evaporator again and will be ordering ui and main control board. Ordering parts.; ordrng 1 W11203289 (Ui) and 1 W11546690 (Control) and 1 W11546684 (clip)
We serviced a
GE REFRIGERATOR
Model GFSS6KKYCSS
Near Jefferson, OH 44047
Dan H
Job Details: 03/10/2022
"Customer complaint that lights are not working, found bulbs not screwed in completely, screwed bulbs in completely, lights are working now, op test good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Jefferson, OH 44047
Dan H
Job Details: 03/10/2022
"Customer complaint that water is dripping from ice maker fill tube, confirmed, found water constantly running from ice maker fill tube, unit needs new valve; ordrng 1 WPW10179146 (Valve), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Bentleyville, OH 44022
Manny
Job Details: 03/10/2022
"Cc unit has error F8E1 but water is coming in, ran diagnostics and found code F8E1 for long fill, customer has an intelliflow valve installed and when unit calls for call water the intelliflow makes a loud grinding noise, advise customer to replace the intelliflow valve and if they still have issues to give us a call, customer sent pop to office, called office to confirm we received pop, and we did. Unit is working as designed, opt test ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Westlake, OH 44145
Angel
Job Details: 03/10/2022
"Cc that lights went out in freezer and on the sides of unit. Verified and unit needs the freezer led replaced and one of the leds under icemker . Replaced freezer led from truck stock and replaced the one from under icemaker from a surplus part I had. Tested and units lights are working as should now. Also customer wanted me to install filter and produce preserver packs as well installed for her. Opt test ok.; ordrng 1 W11462342 (Led), used 1 SENIORDISCOUNT (senior discount), and 1 W10695459 (LED MODULE) from stock"
We serviced a
MAYTAG DRYER
Model MGD5700TQ0
Near Pepper Pike, OH 44124
Jason N
Job Details: 03/10/2022
"Cc unit not heating Ran dryer op test, ignitor is not glowing, no ignition. Checked all thermals, found thermal fuse open. Replaced thermal fuse using truck stock part. Retested. Power to ignitor restored, good flame. Checked airflow at vent outlet, good airflow. Op test good.; used 1 WP3392519 (THERMAL FUSE) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Painesville, OH 44077
Corina B
Job Details: 03/10/2022
"CC that the water, ice, lights and deli do not work. Confirmed. Found there water in the deli drawer."
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Cleveland Heights, OH 44121
Joe O
Job Details: 03/10/2022
"Cc: not heatingFound unit receiving proper power. Found element open and thermal cut off open.needs element and thermal cut offCustomer showed pop; ordrng 1 W10900067 (cutoff-tml) and 1 279838 (element,heater)"
We serviced a
WHIRLPOOL FREEZER UPRIGHT
Model WZF34X20DW01
Near Aurora, OH 44202
Brian M
Job Details: 03/10/2022
"Cc unit not cooling Found no frost pattern and compressor extremely hot Needs evap compressor and drier ; ordrng 1 W10750851 (compressor) and 1 W10858281 (evaporator) and 1 WPW10143759 (dryer), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near North Olmsted, OH 44070
Angel
Job Details: 03/10/2022
"Cc that it was freezing again in freezer. Tested door and could tell that on the left side still had a small crack between seal and cabinet. Replaced tracks tested by opening and closing door and had a better seal around cabinet, also cabinet had some small opening around the cabinet so i siliconed it all around as well incase air was getting through. Opt test ok."
We serviced a
GE DRYER
Model GTD65EBSJ4WS
Near Parma, OH 44129
David R
Job Details: 03/10/2022
"Cc unit making loud noise. Took apart unit, noise coming from motor, comes as a whole assembly. Gave estimate, customer paying SVC only for now. Do not order parts. SVC paid ; ordrng 1 WE17X23056 (Motor assembly), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
GE REFRIGERATOR
Model GSH25JSXNSS
Near Kingsville, OH 44048
Dan H
Job Details: 03/10/2022
"Customer complaint that unit is not cooling properly, fresh food section temperature at 60 degrees, freezer section temperature at 19 degrees, found evaporator frozen solid, found defrost thermostat open and heater broken, unit needs new defrost thermostat and heater; ordrng 1 WR50X10065 (Def tstat) and 1 WR51X10055 (Heater)"
We serviced a
MAYTAG WASHER
Model MHW6630HW0
Near University Heights, OH 44118
Manny
Job Details: 03/10/2022
"Cc unit not working stays stuck on sensing, ran diagnostics and found code F6E1 for no communication between ACU and HMI, verified and have proper power coming in but voltage to acu is fluctuating from 4VDC to 6VDC, unit will need main control, was able to get into diagnostics and ran test cycle, unit will not spin, checked continuity to motor from connector J6 from pin 1 to 2 have 4ohms from 2 to 3 have 20ohms and from 1 to 3 have 0 ohms, unit will need rotor and stator.; ordrng 1 W11322883 (Acu control) and 1 W11354542 (Stator) and 1 W11314361 (Rotor), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model DU915PWPS0
Near Solon, OH 44139
Brian M
Job Details: 03/10/2022
Cc unit stops Draining mid cycle Found control shutting of during drain mode Needs control Part is NLa 8546514; ordrng 1 8546514 (electronic control)
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Chagrin Falls, OH 44023
Corina B
Job Details: 03/10/2022
CC that is a loud noise in a rinse. Confirmed. Found the suspension rods weak. Replaced the rods from surplus t/s. Ran a calibration. Opt test ok ; used 1 W11130362 (Suspension rods) from stock
We serviced a
GE REFRIGERATOR
Model GSS23GSKGCSS
Near Cleveland, OH 44118
Manny
Job Details: 03/10/2022
"Cc unit leaking on the back, found a puddle of water behind the unit, unit is leaking from the tube connected to valve. Unit need filter head replaced ; ordrng 1 WR17X22074 (Filter head and tubes), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Lorain, OH 44055
Gabriel P
Job Details: 03/10/2022
Found error long fill no fill delete code ran calibration and auto test pass also ran manual test on hot cold and drain check for shocks is good. Ran normal is good working as design
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Ashtabula, OH 44004
Dan H
Job Details: 03/10/2022
"Customer complaint of burning smell and lock is broken, no burning observed, found strike broken and lodged in lid lock, unit needs new strike and lid lock; ordrng 1 W10837741 (Strike) and 1 W11307244 (Lock)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Cleveland, OH 44119
Jason N
Job Details: 03/10/2022
"Cc unit not working. She states it doesnt fill with enough water and the unit shakes when spinning. Ran diagnostics, found codes f2e1 for stuck button and f0e5 for offbalance load. Ran auto test and calibration, all functions passed. Advised customer on load sizing and load distribution during spin cycle. Unit is operating as designed."
We serviced a
KITCHENAID RANGE GAS
Model KFGG500EBS2
Near Burton, OH 44021
Corina B
Job Details: 03/10/2022
"CC that the oven is not turning on but working now. Found pans and cooling racks in the drawer. Moved pans and racks, unit sparked once and heated to 350*. Advised cust to keeps pans away from the back of the unit. Opt test ok"
We serviced a
KITCHENAID DISHWASHER
Model KUDS30IXBL7
Near North Olmsted, OH 44070
Marie V
Job Details: 03/10/2022
Replaced tub. Op test ok
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Parma, OH 44129
Marie V
Job Details: 03/10/2022
"Cc that th when the unit is agitating makes an awful noise. Ran diag, no error codes. Ran auto test. Noise came in agitation. When tilted unit found screw for cam off and belt coming off place as well. Replaced cam and belt from T/S. Ran auto test and calibration. Op test ok; used 1 W10721967 (PULLEY), and 1 W11239857 (BELT) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM3
Near Lakewood, OH 44107
Marie V
Job Details: 03/10/2022
Replaced seal and spray arms one of the seals got delivered wrong. They sent a bellow. Took pics. Ordering seal again ; ordrng 1 WP8269259 (Seal)
We serviced a
WHIRLPOOL DRYER
Model WED5100HC1
Near Cleveland, OH 44111
Angel
Job Details: 03/10/2022
Replaced ui. Opt test ok
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Parma, OH 44130
David R
Job Details: 03/10/2022
"Cc unit not heating or timer not moving. Tested power, getting 120 from L1-N and L2-N but not 240 from L1-L2. Fuse box above dryer. 2 30 amp fuses, looks like 1 is blown. Recommend to customer to replace both of them. Unit components are good. Unit is working properly, customer to change fuses to get correct power to unit, op test ok."
We serviced a
WHIRLPOOL WASHER
Model WFW85HEFW1
Near Highland Heights, OH 44143
Joe O
Job Details: 03/10/2022
"Cc: not draining, error codesFound error codes f9e1(long drain) f3e1(water level system error) f8e0(steam valve error). Ran quick cycle. Found unit pressure system functioning. Found unit has long drain. Drain plugged. Needs drain clear. Cleared drain. Tested. Op test ok"
We serviced a
GE REFRIGERATOR
Model PFSF6PKXABB
Near Painesville, OH 44077
Joe O
Job Details: 03/10/2022
"Installed water valve. Tested. Still getting no water to dispenser. Found water tank heater is not receiving power under load. Needs control. Customer does not want to continue.; ordrng 1 WR55X10856 (main circuit board323.15), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS02
Near Wellington, OH 44090
David R
Job Details: 03/10/2022
"Before replacing door, took pics of ice build up by door, warm air getting in causing unit to not cool properly, Replaced FZ door. Steamed all ice out. Ran icemaker diagnostics, good. Cycled and filled with water. Give 24 to cool and 24-48 for full bin of ice."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Rocky River, OH 44116
Angel
Job Details: 03/10/2022
Cc that unit was working fine and it popped up with a F4E1 and he unplugged the unit and plugged it back up and its been working since. HV and I verified harness to heater sensor and harness was good also tested heater and sensor and they were both in range. Still replaced heater ran auto test in diagnostics and passed. Called BJ to ask what he thinks and said that if its working and everything is checking out good ask customer to monitor for now and if anything to call us back. But unit is working as should as of now. Opt test ok
We serviced a
MAYTAG DRYER
Model MEDB950YG0
Near Mayfield Heights, OH 44124
Corina B
Job Details: 03/10/2022
"CC that the unit will not turn on. Confirmed. Found the thermal fuse is open. Will need a thermal fuse. Cust can install part. Customer insisted unit to be left apart. Left the dryer unplugged. Advised cust to not plug the dryer in. ; ordrng 1 WP3390719 (Thermal fuse), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
GE REFRIGERATOR
Model GFD28GELCDS
Near Ashtabula, OH 44004
Dan H
Job Details: 03/10/2022
"Customer complaint that water is building up on fresh food section floor, confirmed, found a crack in the water filter housing, unit needs new water filter housing ; ordrng 1 WR02X13684 (Filter head), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHW00
Near Madison, OH 44057
Dan H
Job Details: 03/10/2022
"Installed new water filter housing, op test good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Mentor, OH 44060
Joe O
Job Details: 03/10/2022
Installed drawer. Op test ok
We serviced a
GE RANGE
Model JBP78W0B2WW
Near Euclid, OH 44119
Jason N
Job Details: 03/10/2022
"Cc unit oven not workingRan bake test, bake element not getting hot. Checked resistance on element, reading open. Unit will need bake element replaced. Quoted customer. ; ordrng 1 WB44T10011 (Bake element)"
We serviced a
MAYTAG DRYER
Model MEDB765FC0
Near Aurora, OH 44202
Brian M
Job Details: 03/10/2022
Cc no power Found unit not getting proper voltage coming to unit Missing voltage on line 1 Needs electrician
We serviced a
HOT POINT WALL OVEN
Model RK767G0J4BG
Near Chagrin Falls, OH 44023
Brian M
Job Details: 03/10/2022
Cc unit not heating Found knobs not in correct location Ran test bake no issue found But did advise that there is no parts available for this unit and in the future it will not be repairable
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF540CWHZ00
Near Mentor, OH 44060
Jason N
Job Details: 03/10/2022
"Cc unit dispense is too slowCustomer stated they just changed the filter and started having issues. Confirmed dispenser pressure is reduced and shuttering noise from filter. Removed and reinstalled filter, same result. Unit needs filter head. ; ordrng 1 W11346623 (Filter head)"
We serviced a
MAYTAG WASHER
Model MHW5100DW0
Near Cleveland, OH 44128
Manny
Job Details: 03/10/2022
"Cc unit not draining, unit has water and clothing inside unit starts but door is lock, ran diagnostics found code f9e1 for draining issue, heard pump just humming, removed front cover and removed drain pump catch and found a piece of electrical wire all the way in the impeller and found a piece of plastic bag, removed and reassembled ran diagnostics test pump just hums, unit will need a drain pump.; ordrng 1 WPW10605427 (pump-water), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS1
Near Elyria, OH 44035
Gabriel P
Job Details: 03/10/2022
Replace cooktop even if it was buried opt test ok
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near Chagrin Falls, OH 44023
Brian M
Job Details: 03/10/2022
Cc unit not draining Found drain pump to have debris in it cleaned pump OP Test Ok
We serviced a
SAMSUNG DRYER
Model DV50F9A6GVW/A2
Near Middleburg Heights, OH 44130
David R
Job Details: 03/09/2022
"Cc unit was making a loud screeching noise while running. Screeching noise has stopped but grinding still coming when drum is being stopped. Rollers are shaving down in back and idler also small noise. Gave estimate for repair, customer paid SVC only. Do not order parts at this time. ; ordrng 2 DC97-16782A (Roller assembly)s and 1 DC93-00634A (Idler), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Austinburg, OH 44010
Dan H
Job Details: 03/09/2022
"Customer complaint that unit is shaking, suspension is good, ran diagnostics no error codes found, unit is not leveled, leveled unit, shaking is normal, unit is operating as designed, advised customer that a load size equals 6-7 bath towels and to only use 1-2 tablespoons of H.E detergent"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Ravenna, OH 44266
Brian M
Job Details: 03/09/2022
"Cc unit not starting Found unit able to start but will not spin Found gearcase leaking oil Needs gearcase, slide, stator and clutch Office to schedule parts not in stock ; ordrng 1 W11423759 (Gearcase) and 1 W10915700 (stator) and 1 W10754448 (clutch) and 1 W10734521 (slider)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW
Near Avon, OH 44011
Angel
Job Details: 03/09/2022
Cc that unit was leaking in between of bottom of door. Verified and did see water stains on insulation padding and on bottom of door. Checked all door seals and noticed that the seal on bottom of door was getting stuck towards the outside of tub fixed seal to where the seal will seal properly. Opt test ok.
We serviced a
GE DISHWASHER
Model GSD2100V65WW
Near Bay Village, OH 44140
Angel
Job Details: 03/09/2022
Cc that unit was not draining. Tried to drain and it would not drain. Had to take apart unit and pump assembly in bottom to verify everything and found that unit somebody tried to take it apart for her to check and left the filter ball out as well reinstalled everything and cleared out trap tested unit and started washing and draining as should. Opt test ok.
We serviced a
MAYTAG DRYER
Model MEDC555DW1
Near Westlake, OH 44145
Angel
Job Details: 03/09/2022
Cc that unit squealing. Tested unit and started making the squeal they will need pulley replaced. Gave customer estimate for repair kit checked in truck and the kit did nit have the pulley only rollers and belt. Ordering kit ; ordrng 1 4392065 (Repair kit)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Cleveland, OH 44103
Angel
Job Details: 03/09/2022
Customer called RAC and they sent POP took pic of it. Cc that units icemaker was hanging. Verified and found that icemaker fell off the screws reinstalled and tightened screws. Left handle up because customer is not using icemaker does not have water hooked up to unit. Opt test ok.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Strongsville, OH 44136
Gabriel P
Job Details: 03/09/2022
"Replace gearcase, and still not starting call bj he help diagnose appliance we notice clutch coil not engaging check voltage on control show 118 voltage check on clutch coil shows 13 volt it seems is not getting proper voltage explain customer he puts whirlpool corporate on the phone on speaker for me to explain what have i replace and why explain whirlpool corporate that unit be throwing a new error every time we visit and parts been replace from does error on what we found and we seems to be getting close by ordering a harness but whirlpool corporate said that they will replace customer unit cause they have a similar issue with another customer and the harness did not fix issue so he ask to not order part that they will take care customer from here,opt test ok"
We serviced a
GE WASHER
Model GFWS1700H0WW
Near Chagrin Falls, OH 44023
Jason N
Job Details: 03/09/2022
"Cc unit leaking from under unitRan quick wash test, pulled lower panel off and observed. No leaks when filling or washing. Switched to spin and drain cycle. Found water spraying out from inner drain hose, found there is a split in the hose. Inner drain hose will need replaced. ; ordrng 1 WH41X10127 (Inner drain hose)"
We serviced a
AMANA DISHWASHER
Model ADB1400AGW3
Near Wickliffe, OH 44092
Joe O
Job Details: 03/09/2022
"Cc: Not dispensing rinse aidCustomer stated when adding rinse aid it will not fill, and just sits where its at during load. Found rinse aid is full. Advised customer when rinse aid is empty sight glass will turn silver. Advised customer unit only dispenses a little bit of rinse aid during a load. Op test okCustomer showed pop"
We serviced a
WHIRLPOOL REFRIGERATOR
Model Wrf736sdam13
Near Mentor, OH 44060
Joe O
Job Details: 03/09/2022
"Cc: not cooling, humming noiseCustomer stated unit showed unit not cooling and beeping. Customer stated ff section was warm freezer was still frozen. Customer had unit unplugged upon arrival. Plugged unit in. Found unit set to recommend temps. Ran compressor and evap fan tests. Compressor sounds healthy, is running pulling 1.2 amps. Condenser fan running. Evap fan running. Damper is opening. Unable to duplicate issue. Advised customer to leave unit plugged in if issue happens again. Unit functioning as designed. Op test ok"
We serviced a
ELECTROLUX REFRIGERATOR
Model E32AR85PQSC
Near Painesville, OH 44077
Corina B
Job Details: 03/09/2022
"Used nitrogen Found a leak on the compressor. pulled 28vac w/ pump, watched, good, charged 3.5oz r134a, unit cooling, pressures good, op test ok"
We serviced a
JENN-AIR RANGE
Model JDS9860CDB00
Near Amherst, OH 44001
Gabriel P
Job Details: 03/09/2022
Move unit and Replace control then preheat to 350 opt test ok
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Austinburg, OH 44010
Dan H
Job Details: 03/09/2022
"Customer complaint that unit is not starting, found unit in continuous drain, canceled cycle, unit is operating as designed"
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Ravenna, OH 44266
Brian M
Job Details: 03/09/2022
Cc unit not spinning Found tub hub damaged Replaced using truck stock OP Test Ok ; ordrng 1 W10528947 (drive hub kit)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Aurora, OH 44202
Brian M
Job Details: 03/09/2022
Cc unit not drying Ran diagnostics found no stored errors Ran auto test heater is functioning Could not duplicate a non heating issue
We serviced a
WHIRLPOOL DRYER
Model WGD9200SQ0
Near Conneaut, OH 44030
Dan H
Job Details: 03/09/2022
"Customer complaint of squealing noise, confirmed, installed dryer repair kit, op test good ; used 1 4392067 (DRYER REPAIR KIT) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Hiram, OH 44234
Brian M
Job Details: 03/09/2022
Cc unit not working Found drain pump black wire disconnect from pump Reinstalled wire Ran auto test OP Test Ok
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ
Near Ashtabula, OH 44004
Dan H
Job Details: 03/09/2022
"Installed new water inlet , op test good ; saved tckt"
We serviced a
KENMORE WASHER
Model 11022352510
Near Madison, OH 44057
Dan H
Job Details: 03/09/2022
"Installed new hub, op test good"
We serviced a
KENMORE REFRIGERATOR
Model 106.74254402
Near Jefferson, OH 44047
Brian M
Job Details: 03/09/2022
"Cc unit stopped cooling after letting it defrost Found defrost module clicking relay stuck in closed position ; ordrng 1 WP2304099 (cntrl-elec), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
AMANA WASHER
Model NFW5800HW2
Near Mentor, OH 44060
Joe O
Job Details: 03/09/2022
Installed control and ui. Ran test cycle. Op test ok
We serviced a
MAYTAG RANGE
Model MER6600FZ2
Near Cleveland, OH 44108
Jason N
Job Details: 03/09/2022
"Cc unit not powering on Checked power to unit, 0v from outlet. Checked breaker, found breaker was tripped. Tried to reset, tripped again. Checked unit for shorts. Found L1 black on terminal block shorted to chassis ground. Pulled all connectors apart to see if short went away. Pulled p2 on control board caused short to go away. P2 controls power to latch and oven lamp. Checked both, found black wire terminal on bulb socket welded to chassis due to how it was mounted. Pulled socket back and way from chassis. Reconnected wires, no short. Reset breaker, unit powered on. Ran bake and broil test. All functions tested good. Op test good."
We serviced a
WHIRLPOOL DISHWASHER
Model DU8700XY1
Near Euclid, OH 44117
Jason N
Job Details: 03/09/2022
"Cc unit not washing dishesCustomer stated dishes are not getting clean. Ran operation test, unit fills with water, washes, heats and drains. Customer then stated the pods get stuck in the dispenser. Verified that the dispenser is working correctly in cycle, latch is opening. Advised pods customer is using are too large for dispenser opening and will not drop out during cycle. Can try using liquid or power or alternately drop the pod directly in the bottom of the unit before cycle starts. Unit is working normally, no issues found."
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Cleveland Heights, OH 44112
Manny
Job Details: 03/09/2022
"Cc unit no working, found up unit with no power unplugged unit and checked power at the outlet have 122Vac, plugged in unit and unit turned on ran diagnostics no error codes ran test cycle, unit finished with no errors op test ok."
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near South Euclid, OH 44121
Manny
Job Details: 03/09/2022
"Replaced motor, harness and belt, ran diagnostics cycle op test ok"
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Garfield Heights, OH 44125
Marie V
Job Details: 03/09/2022
Cc that the unit is not cooking the bread properly. Started preheating unit to 350* and waited 15 min and took temps. In range. Cust ask about the clicking noise. Explain that the unit turns on and off while cooking. Thats normal operations. Explain cust to allow 15 min after preheat if cooking food that takes less than 1 hour. Unit is working as des at this point. Op test ok.
We serviced a
KENMORE DRYER
Model 11084834200
Near Highland Heights, OH 44143
Manny
Job Details: 03/09/2022
"Cc unit tumbles but no heat, tested all components and heating element is open, have 241VAC coming to heating element and no heat unit need a heating element ; rqstng P&A on 1 WP3387747 (element), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Warrensville Heights, OH 44128
Marie V
Job Details: 03/09/2022
"Cc that the unit is making a clicking noise. Ran auto test confirmed noise, unit is not agitating. Found shifter off place, replaced shifter. Deleted error codes F7E6 motor fault and calibrated unit. Op test ok."
We serviced a
KITCHENAID REFRIGERATOR
Model KSSS36DBX00
Near Mayfield Heights, OH 44124
Manny
Job Details: 03/09/2022
"Installed order parts, opt test ok."
We serviced a
WHIRLPOOL DRYER
Model WGD5620HW0
Near Beachwood, OH 44122
Marie V
Job Details: 03/09/2022
"Cc that the unit will not run a few loads in a row without stopping the cycle and showing an error code. Ran diag found error code F3E3 inlet thermistor open. While in diag showing the error code unit was making a beeping noise non stop. Canceled and started a cycle. Verify air flow outside. Pass. Ohms on thermistor is52 kohms, pass. Unit will need control and UI .; ordrng 1 W11417084 (Control kit), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID ICEMAKER
Model KUIX535HPA00
Near Pepper Pike, OH 44124
Marie V
Job Details: 03/09/2022
Cc that the unit was making a noise and than youll hear the water running. Noise is a humming noise. Confirmed. Noise came from water valve. It was touching the body of the unit making a humming noise. Adjusted valve. Noise stopped. Op test ok
We serviced a
WHIRLPOOL OTR MICROWAVE
Model WMH53521HZ06
Near Bedford Heights, OH 44146
Marie V
Job Details: 03/09/2022
"Cc that the unit sparks. Added a cup with water to test rack and tested unit. No sparks. With or without the rack. Called whirlpool tech line spoke with Austin, use touch up paint to pain the corner 8212473. That can be cause if it was used with the rack and nothing on it will spark, use touch up paint to paint that corner. Rack has a little ruft part on the corner. Will order rack, touch up paint and the support.; ordrng 1 8212473 (Touch up paint) and 1 W10803366 (Rack) and 1 W10749119 (Supports)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM00
Near Chagrin Falls, OH 44022
Manny
Job Details: 03/09/2022
"Cc unit is not cooling enough in the freezer, refrigerator is sitting in the garage and not heated. Took temp FC 34 RC 36, garage ambient temp 40. Explain to customer that the unit is not designed to work in a non heated garage, she stated that the kitchen is being remodeled and unit is in the garage temporarily. Outside temp too cold for unit to cool, outside temp matching unit temp, advise customer that if after they move the unit back to the kitchen, they still have cooling issues to call warranty company and we can come back and take another look."
We serviced a
GE RANGE
Model JB625DK1BB
Near Beachwood, OH 44122
Manny
Job Details: 03/09/2022
"Cc front right burner not working, verified and element wont glow, removed top and checked for incoming voltage to element have 241VAC, unit will need and new FR element. Tried contacting customer no answer left VM to call office to pay for parts and labor if we are proceeding with the repair.; ordrng 1 WB30T10136 (element haliant 8 in), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near Beachwood, OH 44122
Angel
Job Details: 03/09/2022
Cc that unit is dispensing water warm. Verified temps in ff section and was 36* and freezer at 4* unit is cooling properly also water is hooked up to cold water. Took off crisper door in ff section to show the customer the small coil that holds the water that he dispenses and that the water is not going to come out really cold specially after he used it once he has to wait a couple of hours for it cool a little again. Unit is working as designed and explained to him also that it does not have a separate setting for the water dispenser. Opt test ok.
We serviced a
MAYTAG WASHER
Model MVWB725BW0
Near Solon, OH 44139
Marie V
Job Details: 03/09/2022
"Replaced water valve. Ran auto test, op test ok"
We serviced a
GE RANGE
Model J486B1WH
Near University Heights, OH 44118
Manny
Job Details: 03/09/2022
"Cc that front burner stopped working after I left, found burner wire disconnected, removed burner and reconnected wires, put burner back on. Opt test ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KSC24C8EYP02
Near Independence, OH 44131
Marie V
Job Details: 03/09/2022
"Cc that the freezer is working but the fresh food is not. Took temps 15* on freezer and 54* fresh food. Found fresh food evapo frosted over. Verify ohms at the control board 4.7kohms . Reading about 40* when is under ice. Unit will need new evaporator thermistor and fan. ; ordrng 1 W10316760 (Thermistor) and 1 WPW10451893 (Evap cover , fan), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Cleveland Heights, OH 44118
Manny
Job Details: 03/09/2022
"Cc unit making a clicking noise, ran diagnostics no error codes, ran test cycle unit wont agitate, found shifter with broken lever. Replaced shifter with T/S w10913953, ran calibration op test ok; used 1 W10913953 (ACTUATOR) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6FARXXF05
Near Avon, OH 44011
Angel
Job Details: 03/09/2022
"Cc that unit was fine and stopped cooling so they unplugged it. Customer plugged in unit and as soon as unit started compressor humming real bad checked Amps and was pulling 9amps unit will need compressor and filter drier replaced. Gave customer estimate and decided just to get a new unit since its a older unit already. Charged service call.; ordrng 1 WPW10507886 (Compressor) and 1 WPW10143759 (Uv drier), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Elyria, OH 44035
Gabriel P
Job Details: 03/09/2022
"Found pulley and belt squeaking replace from t/s also legs are broken customer wants me to order and he will install himself ordering legs ; ordrng 1 W11213957 (Legs), used 1 W10721967 (PULLEY), and 1 W11239857 (BELT) from stock"