Local Reviews
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Arthur V.
WASHER WHIRLPOOL WTW5000DW2 Customer stopped washer mid cycle and couldnt get it to drain or anything else. Canceled cycle and tested unit. Op test good. Went through auto cycle and passed. Also ran a recalibration cycle. Unit op test good
Arthur V.
FRONT LOAD WASH AMANA NFW7300WW00 Found bearing gone. Needs spin basket and outer tub
Arthur V.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Found unit running in a non heated garage. Advised customer unit will not operate properly in a non heated atmosphere
Arthur V.
DRYER WHIRLPOOL WED4616FW0 Found thermal cut out open and need replaced Replaced and tested unit. Op test good ; used 1 279816 (CUTOFF) from stock
Arthur V.
DRYER FRIGIDAIRE FDG336RES1 "Found felt pad on front panel worn and needs replaced. Needs top glide and bottom felt seals Ok to order per Mgr.; ordrng 1 5303283286 (felt seal,lower) and 1 5303937139 (felt glide asm), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Arthur V.
DISHWASHER WHIRLPOOL MDB4949SDZ0 Found unit leaking from center of motor sump assy. Needs replaced ; ordrng 1 WPW10591570 (pump&motor)
Corey L.
DRYER KENMORE 11060882990 "Customer complaint dryer not heating, confirmed, found thermal fuse open quoted to repair, ok replaced thermal fuse with ts, op test good, noticed customer has foil style vent, advised this is a potential fire hazard and should be replaced with a semi solid or solid rigid metal style vent ; used 1 WP3390719 (THERMAL FUSE 18.53) from stock"
Gabriel P.
DISHWASHER KITCHENAID KDTE104ESS1 "Dw will fill but won’t start the pump ,need pump assembly ,customer will contact whirlpool to get and authorization for parts or labor sump was replace a year ago with us will only charge svc ,do not order parts unless customer address it to,Customer wants previous history sent to provided email. Office to please attach and send. ; ordrng 1 WPW10605057 (pump and motor assy 164.26), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Gabriel P.
DRYER WHIRLPOOL WED49STBW1 "Timer overheating,and not cycling giving customer and estimate ,will not fix dont order parts"
Gabriel P.
DISHWASHER GE GDWF100R30BB Replace part opt test ok
Gabriel P.
REFRIGERATOR KITCHENAID KRFF507ESS01 "Freezer led module flashing,and found dim ordering led module,and door got pitting and rust. ; ordrng 1 LW10708432 (dor-fip ss) and 1 W11205083 (LED MODULE )"
Gabriel P.
WASHER MAYTAG MVWC565FW0 Found error codes overs suds and off balance load explain customer of previous repair to use 2 table spoon of soap or less soap also explain to her when she has and off balance load to pause machine re arrange clothes and then press start I reset and calibrate unit plus ran auto test no issues found is either she using too much soap and not stopping machine when off balance load
Brian M.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Cc of unit still not producing ice due to water seeping in and freezing fill tube Spoke to Sr tech advised me that the water valve needs replaced because it’s not closing all the way after calling for water Replaced water valve Ran test cycle OP TEST OK
Corey L.
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Installed parts listed, op test good"
Corey L.
DRYER KENMORE 11067761600 "Installed new vent customer supplied, op test good"
Corey L.
DRYER BOSCH WTG86400UC "Unit is a Bosch, do not work on Bosch, spoke with js customer needs to call warranty company back a schedule with another company"
Corey L.
DRYER MAYTAG MEDC700VW0 "Customer complaint dryer not heating again, confirmed, unit is getting 253v, found cutoff open again, replaced with ts kit under warranty p&l, noticed customer has foil style vent, advised this is a potential fire hazard and should be replaced with a semi solid or solid rigid metal style vent; used 1 279769 (THERMAL CUTOFF) from stock"
Jeff M.
WASHER WHIRLPOOL MVWC565FW1 The hud is cracked and the under of the agitator is all chewed up; ordrng 1 W10528947 (hub) and 1 W11161960 (AGITATORS)
Corey L.
WASHER MAYTAG MVWC465HW0 "Customer complaint washer doesn’t go to rinse or spin sometimes, ran diagnostics found f8e1 long fill not, found hot water turned off, open valve to hot, unit is operating as designed"
Corey L.
REFRIGERATOR KITCHENAID KFCP22EXMP5 "Replaced drier, charged unit with 5oz r134a, evap has good frost pattern, evap not needed"
Macaulay G.
REFRIGERATOR KITCHENAID KRFF305ESS00 Cleaned behind unit and condenser coils. Ice maker not advancing. Replaced from truck stock. All tested ok.; used 1 W10884390 (ICE MAKER ASSY) from stock
Macaulay G.
REFRIGERATOR WHIRLPOOL WRV986FDEM00 Reordering control. One that was sent was not turning on compressor.; ordrng 1 WPW10675033 (cntrl-elec)
Macaulay G.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Replaced inlet valve. No leaks.
Brian M.
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Installed control boards OP TEST OK Advised to let temps adjust for 48 hours to notice a difference Returned customers check
Brian M.
DISHWASHER WHIRLPOOL WDT750SAHZ0 Customer showed pop took pic Cc of no drain Found drain hose not properly attached to drain Repositioned drain hose Ran test cycle OP TEST OK
Brian M.
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Cc of loud noise and no freezing in freezer Found evap cover frosted over Forced into defrost found bimetal open Steamed out frost build up and replaced bimetal using truck stock OP TEST OK ; used 1 WP10442411 (THERMOSTAT) from stock
Paul P.
RANGE WHIRLPOOL WFE515S0EW1 "Installed surface element and infinite switch for right front element. Tested oven, now working properly."
Macaulay G.
WASHER WHIRLPOOL WFW72HEDW0 "Replaced sensor. All tested ok. Marcone packages wrong part for air trap, sent 316557230 Electrolux clock. Did not need control. Do need return label for control."
David R.
DISHWASHER WHIRLPOOL GU1200XTLS1 Replaced thermal fuse and panel. Tested. Op test ok.
David R.
WASH/DRY COMBO WHIRLPOOL WET4027HW0 "Customer did not receive control board. Replaced pump, actuator, motor and cap. Ordering control.; ordrng 1 W11305797 (CONTROL )"
David R.
WASHER GE GTWN4250D0WS "Unit is making grinding noises. Checked the basket to see if it would come out of tub. Corroded and breaking apart at bottom where basket meets tub. Belt worn down. Agitator cracked. Start button messed up. Ordering new tub and basket assembly, agitator assembly, start buttton, belt.; ordrng 1 WH01X10088 (start/stop switch) and 1 WH01X10302 (belt - 6 rib) and 1 WH38X10019 (shaft and tube asm) and 1 WH43X10032 (coupling agitator) and 1 WH43X10034 (agitator asm) and 1 WH45X10112 (basket hub & ring) and 1 WH45X10113 (TUB RING) and 1 WH45X20473 (washer tub assembly)"
David R.
REFRIGERATOR KITCHENAID KRMF706EBS01 "Ice maker not working, not cycling. Right door switch showing on UI that’s it’s open, neeed to slam door to show everything is closed. Ordering ice maker, switches and plastic if shimes are needed.; ordrng 2 W11085027 (switch)s and 1 W11294907 (ICE MAKER ) and 4 WP2177331 (plastic-sq)s"
David R.
WALL OVEN WHIRLPOOL RBD275PDS12 "Replaced control panel. Realtor was here, customers on vacation (out of country). ; used 1 WP8300429 (PANEL 212.76) from stock"
David R.
DISHWASHER KITCHENAID KDTM354DSS3 "Unit called for water but not going into wash cycle. Will need pump and motor assembly. ******Do Not Order Part; ordrng 1 W10805015 (pump&motor 312.16), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Brian M.
WASHER MAYTAG MVWX655DW1 Cc of unit grinding Found unit in a forced drain No error codes Ran auto test and calibration OP TEST OK Advised on soap usage
Brian M.
WASHER WHIRLPOOL WFW9151YW00 "Cc: leaking and shakingFound drain sock installed on drain hose not positioned in tub correctlyInstalled drain hose into drain tubeRan multiple test loads, removed bottom cover no indication of leakRan auto test to get unit to max speed Could not duplicate leak or shakingOP TEST OK Placed water mat under washer"
Brian M.
REFRIGERATOR GE TPX24BPDACC "Cc of unit not cooling Found unit to be covered in frost Found heater open Needs heater assembly ; ordrng 1 WR51X10029 (heater harness def a8938), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Jason N.
STACK W/D GE GTUP270EM0WW "Unit needs agitator , had to break agitator to remove Rescheduled to finish job and install agitator ; ordrng 1 WH43X10056 (agitator7374), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Arthur V.
OTR MICROWAVE WHIRLPOOL WML55011HS0 Replaced mounting bracket with nut. Customer to install over range
Brian M.
WASHER GE GTWN4250D0WS Cc of unit not working normal Ran Several drain and fills Spin cycles and agitation All is working as is should
Paul P.
REFRIGERATOR KITCHENAID KRFC704FBS00 "Installed Orion control and power control board in refrigerator. Refrigerator fans and compressor started cycling and removing heat. Refrigerator will need at least 24 hours for cooling cycle to stabilize. Did not set down mitigation mat, refrigerator is over vent that will need to be closed off."
Corey L.
REFRIGERATOR WHIRLPOOL WRF990SLAM00 "Customer complaint frz not cooling, confirmed temps were 33ff and 48frz, found dye all over ff evap cover, ff evap needs replaced; ordrng 1 W10917531 (EVAP)"
Arthur V.
WASHER WHIRLPOOL WTW4800XQ4 Upon arrival found unit in a pause cycle. Canceled cycle and restarted Unit started to fill. Unit op test good Customer confused on the difference between pause and “on”
Arthur V.
REFRIGERATOR MAYTAG MBF2256KEW3 Found unit not defrosting. Checked and defrost thermostat was closed. Put unit into defrost and fans kept running. Found jazz bd faulty. Replaced jazz bd. Completely defrosted freezer evap. Op test good. ; used 1 WPW10503278 (MUST RETURN**CORE*CTRL BOARD) from stock
David R.
WASHER AMANA NTW4516FW2 "Customer said she had lid open and it was filling up by itself. F1E1 main control fault, F1E2 motor control fault. Buzzing sound coming from control. Ordering control, motor and cap.; ordrng 1 W10890624 (motor-drve) and 1 W11170317 (CONTROL ) and 1 W11175257 (CAP)"
Paul P.
WASHER MAYTAG MVWX655DW1 "Replaced dual cold valve. Ran automatic tests, washer is working properly did not set down mitigation mat, washer is in basement near floor drain."
Paul P.
DISHWASHER MAYTAG MDB7749AWM2 "Service and labor covered. Found open bimetal, replaced bimetal and tested dishwasher, now working properly. Set down mitigation mat.; used 1 W10258275 (BIMETAL 26.81) from stock"
Arthur V.
WASHER MAYTAG MVWC555DW0 Replaced gearcase. Op test good. Recalibrated new gearcase to unit
Jason N.
DISHWASHER KITCHENAID KUDS03CTSS3 "Installed listed partsRan wash cycleChecked for leaks, op test ok"
Jason N.
DRYER ELE WHIRLPOOL GEW9250PT0 Installed listed partRan dry cycle to confirm heatOp test good
Gabriel P.
OTR MICROWAVE FRIGIDAIRE FGMV175QFA Replace part listed
Gabriel P.
WASHER MAYTAG MVWX655DW1 "Ran test for error codes found no error codes,ran diagnostics test pass there is no issue with machine"
Gabriel P.
REFRIGERATOR WHIRLPOOL WSF26C2EXY02 "Replace all parts listed,opt test ok"
Gabriel P.
DISHWASHER WHIRLPOOL WDF320PADS0 Replace CNTRL opt test ok
Gabriel P.
REFRIGERATOR KITCHENAID KFIS29BBMS00 "Replace fresh food evap ,put it in to a vacuum for 15 minutes charge it up with r134a 5.5 opt test ok , start seeing frost on evap"
Macaulay G.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Unit is not cycling through properly. Not washing dishes on bottom shelf. Found that wash arm was not locked into position. Locked wash arm into proper position. All tested ok.
Macaulay G.
DISHWASHER WHIRLPOOL WDT750SAHZ0 Replaced lower rack rollers. All tested ok.
Macaulay G.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 All doors are sealing properly. all tested ok.
Macaulay G.
WASHER MAYTAG MVWB765FW3 Replaced console. All tested ok.
Corey L.
BUILT IN FRIDGE GENERAL ELEC GFE26GGKBBB "Installed kit, op test good"
Corey L.
WASHER WHIRLPOOL WTW4816FW2 "Customer complaint washer won’t turn on, found pop through entitlement, confirmed unit will not power on or go into diagnostics, green led is not lit, power to unit is good, unplugged actuator from control and plugged unit in, control powered up, green led lit now, ran calibration, replaced actuator with ts part, op test good; used 1 W10913953 (ACTUATOR) from stock"
Brian M.
WASHER WHIRLPOOL WFW92HEFW0 Cc of door lock just clicking Found error for door lock Replaced Ran test cycle OP TEST OK
Dan H.
WASHER MAYTAG MVWC465HW2 "Installed new gearcase, op test good"
Dan H.
WASHER WHIRLPOOL WTW4816FW2 "Installed new control, op test good"
Paul P.
WASHER MAYTAG MHW8200FC0 "Found mildew in assembly in washer. Customer only wants part sent at this time, not installed. Office to order drawer assembly. No return trip necessary. Set down mitigation mat.; ordrng 1 WPW10250742 (drawer)"
Paul P.
RANGE WHIRLPOOL KFDD500ESS02 "Found burner plate off center, centered cover burner and tested, working properly now."
David R.
WASHER WHIRLPOOL WTW7040DW1 "Replaced stator, rotor, clutch, drum assy. Calibrated, ran service mode. Ran normal wash. Op test ok."
David R.
DISHWASHER WHIRLPOOL WDF520PADM7 Replaced pump and motor. Tested. Op test ok.
Jason N.
REFRIGERATOR KITCHENAID KRFF507ESS01 "Cc not cooling and no lightsChecked power in good at 120 v, power out from power board , good at 14.1v.Called whirlpool tech line, said to unplug deli up board and retest.Checked power in to deli board, good at 14v. Deli board shorted.Needs deli board; ordrng 1 W10807593 (cntrl-elec23838), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Jason N.
WASHER MAYTAG MVWB850YW0 "Installed listed partsRan auto test, and manual spin test. op test okConsole cracked while trying to installing UI board, ordering console; ordrng 1 WPW10396163 (console)"
Brian M.
REFRIGERATOR KITCHENAID KFIS29BBWH00 Cc: leaking from water filterFound cracked water lines coming off the filter housing spliced in new line Replaced water line with 2 fittings from truck stock OP TEST OK ; used 2 TJ80-56 (5/16" X 1/4" JOHN GUEST FITT) from stock
Jason N.
REFRIGERATOR KITCHENAID KRFC300ESS01 "Cc handle loose on freezer doorCould not install handle, wrong handle sent, this handle is for fridge doorOrdering freezer door handle ; ordrng 1 W10915364 (handle)"
Brian M.
FREEZER WHIRLPOOL WZF79R20DW03 Installed ice maker kit OP TEST OK
Gabriel P.
REFRIGERATOR KITCHENAID KSRG25FVMT00 "Tube line is frozen or kink ordering tube ; ordrng 1 8201537 (fitting, W TUBBING)"
Corey L.
REFRIGERATOR KITCHENAID KRMF706ESS00 "Installed new parts, held 29” vac for 15 min, added 5.3 oz of r134a, good frost patterns, op test good"
Corey L.
DISHWASHER KITCHENAID KUDC10FXSS5 "Customer complaint unit is leaking slowly from door, customer purchased door seal from amazon, unit is leaning forward, quoted to level and replace seal, ok, could not level the unit the counter is too low unit barely fits, will not allow the front to raise any, adjusted the best tech could, replaced seal, left water mat, op test good, if unit still leaks the counter may have sunk slightly over time and may need raised"
Jeff M.
DRYER MAYTAG MEDC465HW0 Cust doesn’t want the part installed.
Jeff M.
WASHER WHIRLPOOL WFW7540FW0 The glass on the door is shattered. It’s hard to say what caused the glass to shatter there doesn’t appear to be any miss handling of the machine. Customer does not want it repaired he wants it replaced I have the part
Jeff M.
DRYER MAYTAG MEDX655DW Reinstalled the push to start switch op tested good
Macaulay G.
REFRIGERATOR FRIGIDAIRE LFHB2741PFBA Replaced driver and thermostat. All tested ok. Found leak at ice maker evaporator. Office to order evaporator and drier.; ordrng 1 242047603 (dryer-filter) and 1 5303918567 (evaporator kit)
Jeff M.
DISHWASHER KITCHENAID KUDK03FTBL3 Installed new part unit op tested good
Macaulay G.
RANGE MAYTAG MGR6600FZ0 Found right tension hinge is broken. Pin in hinge is bent out of place. Office to order hinge.; ordrng 1 WPW10299224 (hinge-door)
Corina B.
DISHWASHER KITCHENAID KUDR01TJBL0 "CC that there is water going into the unit when not running. Found the valve is not shutting off. Will need a new valve. Called SM to order part. ; ordrng 1 WP8531669 (valve-inlt 5542), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Jeff M.
OTR MICROWAVE WHIRLPOOL WMH53520CS7 Installed new part unit op tested good
Paul P.
RANGE WHIRLPOOL WEG745H0FS0 "Tested range, found only intermittent spark from 0+2 module. During diagnostic test, module not sparking to bake or broil igniters. Office to order 0+2 spark module.; ordrng 1 W10860916 (module-spk)"
Jeff M.
DRYER WHIRLPOOL GGW9250PW2 Rear roller has failed installed dryer repair kit unit tested good; used 1 4392067 (DRYER REPAIR KIT) from stock
Arthur V.
REFRIGERATOR FRIGIDAIRE FFHT1831QS5 replaced parts listed. Op test good. Both doors opening and closing properly This is a Bill to:; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Arthur V.
WASHER WHIRLPOOL WTW4816FW2 Complaint of no power. Plugged in unit fired right up. Ran diagnostics no errors. Tested on adjatating and spinning modes and unit op test good. Unit is operating as designed
Macaulay G.
DISHWASHER KITCHENAID KUDE48FXSP5 "Sump diverter valve is leaking. Office to order sump assembly.; ordrng 1 WPW10455261 (pump&motor 166.82), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Arthur V.
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Replaced the harness assy which includes evap fan motor,evap thermister and fresh food thermister. Unit started to cool. Op test good"
Macaulay G.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Unit is leaking water and pulling air after filter change. Filter is in properly. Also, water leaking has damaged the lighting. Office to order lights, reservoir, filter housing, and valve.; ordrng 1 W11168758 (reservoir ) and 1 W11194438 (filter housing ) and 1 W11228131 (led lights ) and 1 WPW10341329 (water valve assy)"
Arthur V.
REFRIGERATOR GE TBX18BADHRWW Found drain frozen over due to some errant vegetables that clogged up drain. Cleared using steam. Op test good
Arthur V.
WASHER MAYTAG MVWB765FW2 Replaced console and main bd for a f6 e2 error code Op test good. Took core for return
Brian M.
WASHER MAYTAG MVWB865GW0 Installed control and. Lid lock Ran auto test cycle and calibration OP TEST OK
Corey L.
DRYER KENMORE 11067761600 "Customer complaint dryer is not drying clothes that good, started timed dry, unit heated up, vent is clear, found thick wall of lint around dryer vent exit, unit is operating as designed, noticed customer has foil style vent, advised this is a potential fire hazard and should be replaced with a semi solid or solid rigid metal style vent, customer is buying semi-solid vent wants tech to install, customer leaving now for Home Depot, scheduled for tomorrow"
Corina B.
RANGE KENMORE 660.2002102 "CC that the bake element is not working. Checked bake element, good. Checked the control 0 volts. Will need a main control. Cust does not repair."
Corina B.
RANGE WHIRLPOOL WFE540H0AS1 Replaced the bake element. Optest ng. Checked the power to the control 0 volts. Will need a main control. Cust needs to talk to her husband about the control. ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Dan H.
MICROWAVE JENN-AIR JMW3430WS02 "Customer complaint that microwave is not working, confirmed, unit only heats when door is pushed on, unit needs new door switch ; ordrng 1 W11033422 (interlock)"
Brian M.
WASHER MAYTAG MVWC565FW Installed suspensionLeveled unit Ran Auto test OP TEST OK
Corina B.
RANGE GE JSP42SK5SS Replaced the control. Optest ok. ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Dan H.
RANGE KITCHENAID KSDG950ESS1 "Customer complaint that convection fan is noisy, started convection bake for 350 degrees, confirmed noise, unit needs new convection fan motor and blade; ordrng 1 W11093167 (fan-convct)"
Corey L.
REFRIGERATOR WHIRLPOOL ED2KVEXVB01 "Customer complaint water not dispensing, confirmed found piece of plastic jamming dispenser arm, removed op test good, only charging svc"
Corina B.
DISHWASHER WHIRLPOOL WDF520PADM7 Replaced the inner door and gasket. Optest ok.
Paul P.
DRYER GE GFDS350GL1WW "Customer checking in to service contract, to see if appliance is covered. Not ordering parts today, quote only until approved.; ordrng 1 WE19M1656 (cntrl pnl asm wh 178.23), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corey L.
WASHER AMANA NTW4516FW2 "Customer complaint washer stops during the fill, started normal wash cycle, unit sensed and filled, unit advanced to wash, instructed customer about the auto sensing feature, and only to use 1-2tbsp of an he detergent, ran diagnostics no codes found, calibrated unit for good measure"
Corina B.
REFRIGERATOR WHIRLPOOL WRT351SFYB00 CC that there is water leaking at the bottom. Found the drain hole is blocked by ice. Steamed the ice from the drain hole and used wire around the heater to the drain hole. Optest ok.
David R.
WASHER MAYTAG MVWB855DC Suspension rod bushings broken off. Ordering suspensions.; ordrng 1 W11130356 (suspension)
Corina B.
DRYER WHIRLPOOL WGD4616FW1 Replaced the parts listed. Optest ok.
Brian M.
RANGE MAYTAG MGR8674AB0 "Installed door glassOp test ok Customer to install knob; ordrng 1 WPW10370188 (knob), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Brian M.
B/IN REFRIGERATO KITCHENAID KSSS42MBX01 Installed fan and blade Unit was in a defrost mode waited until defrost was over Fan did not kick in Load tested control board Control board loses voltage when fan is plugged in Needs control board Control is no longer available to order ; ordrng 1 2000789 (pc board)
Corey L.
REFRIGERATOR WHIRLPOOL WRF555SDHW00 "Customer complaint lettuce veggies are freezing on the left side only left shelf and left drawer, ff was 32, ff was -6 temps were at recommended, thermistor passed, blocked 50% of deli drawer vent with permanent gum, adjusted temps warmer 3 in frz and ff warmer 1, advised customer to allow 24 hours for temps to settle"
Paul P.
RANGE WHIRLPOOL WFG540H0ES0 "Inspected oven, ran ops test. Temperatures running higher than normal range, then too low of offset, range is more than 25 degrees off in either direction. Office to order control and sensor.; ordrng 1 W10833885 (sensor) and 1 WPW10349742 (cntrl-elec)"
Jeff M.
REFRIGERATOR JENN-AIR JFFCC72EFS02 Customer is getting a smaller handle for a different fridge I took measurements of the handles are sending and the size of the handle it should be. Re-order the handle; ordrng 1 W10798671 (SS HANDLE )
Arthur V.
DRYER WHIRLPOOL WED7990FW0 "Replaced control no good. Needs motor,belt,idler pulley ; ordrng 1 661570V (belt) and 1 W10837240 (bracket) and 1 W11209428 (MOTOR ) and 1 WPW10446781 (spring)"
Corina B.
WASHER WHIRLPOOL WTW8900BC0 CC. That the water keeps dripping into the basket and there is a bad smell on the clothing. Found the water dispenser is dripping will need a new water valve and dispensers. Called SM to order parts. ; ordrng 1 W10853723 (valve) and 1 WPW10552116 (dispenser) and 1 WPW10552206 (nozzle) and 1 WPW10553370 (dispenser) and 1 WPW10554110 (dispener)
Corina B.
REFRIGERATOR JENN-AIR JSC23C9EEM00 "CC that the ice maker is not working. Ran step 43 2-3 getting faulty motor. Replaced the ice maker from t/s. Optest ng, Called t/l Rick checked the wires at the door found several wires are broken. Will need a new door. Called SM to order part. ; ordrng 1 LW10752121 (dor-fip), used 1 W10873791 (ICEMAKER) from stock"
Arthur V.
REFRIGERATOR FRIGIDAIRE FGHC2331PFAA Found display light for water out. Needs display bd and found actuator sticking Needs dislpay bd and dispenser assy Reschedule at customer request. ; ordrng 1 242058232 (user interface) and 1 242270101 (module)
Gabriel P.
RANGE WHIRLPOOL WFG320M0BB2 Gasket is broken and found oven pan burn customer might have a spill on left side and got burn ordering part listed no issues with wiring no burning ; ordrng 1 W11098799 (bottm-oven) and 1 WPW10535778 (gaskt-door)
Gabriel P.
MICROWAVE KITCHENAID KMBS104ESS02 "User interface,numbers fading ,ordering user interface customer has warranty on parts for 60 months ; ordrng 1 W11197501 (CNTRL PANEL ), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Macaulay G.
RANGE KITCHENAID KEBS207SSS04 Unit is not registering proper temperature. Temperatures are off in both ovens by at least 50 degrees. There are no error codes and components are testing ok. Office to order both sensors and appliance manager board.; ordrng 1 WPW10119142 (cntrl-elec) and 2 WPW10131825 (sensor)s
Macaulay G.
WASHER MAYTAG MVWB865GW0 Replaced inlet valve. All tested ok. No leaks into washer.
Brian M.
OTR MICROWAVE WHIRLPOOL WMH31017HZ2 Installed turntable motor OP TEST OK Other parts did not arrive customer does not have them
Macaulay G.
DISHWASHER KITCHENAID KDTE104ESS4 Replaced control and motor. All tested ok. No leaks.
Jason N.
WASHER WHIRLPOOL MHW5500FW0 "Cc washer indicator light not working Found unit stuck in drain ,error code f3e1Reset unit, diagnostics auto test, no faults Unit needs a water level sensor; ordrng 1 WPW10448876 (switch-wl)"
Brian M.
DRYER FRIGIDAIRE GLEQ2152ES1 Installed heater Ran test cycle Op test ok
Brian M.
RANGE KITCHENAID KDRS483VSS03 Customer to email proof of purchase Cc of griddle not working properly Found griddle not to heat up properly Reseated Thermostate to griddle Turn griddle on Griddle heated up in 10 min to about 250 No specs on heat time to let them know a certain temp is reached
Brian M.
WASHER MAYTAG MHWE550WW01 Cc of f21 Found error for f21 long drain. Removed pump cover to check for debris No debris found but found soapy water in pump Ran auto test Found unit to be sudsing up with no soap added Over suds can cause a long drain issue
Brian M.
COOKTOP ELE JENN-AIR JED4430GB01 Cc of cooktop cracked and card Took picture of scratch Cooktop has a hairline scratch not really a crack and no other markings to indicate it being thermal issue (would have spidered cracked when more heat is applied) and I can not determine how it happened or what caused it specificallyThis model does not have onboard diagnostics so no way to see what error was. Customer to call and see what can be done advised to wait at least 24 hours before calling to give office time to submit info to jennair Added needed part # to estimate if whirlpool covers it
Jason N.
STACK W/D GE GTUP270EM0WW Could not install parts/complete job. could not remove agitator with available tools on truck.Rescheduling customer. Bringing necessary tools on next visit out.; schdld next appmnt for 1/15 TUE !
Gabriel P.
MICROWAVE KITCHENAID KMBS104ESS02 "User interface,numbers fading ,ordering user interface customer has warranty on parts for 60 months ; ordrng 1 W11197501 (CNTRL PANEL ), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Gabriel P.
REFRIGERATOR KITCHENAID KFIS29BBMS00 There’s probably a restriction on evap is going to need evap ; ordrng 1 W10917531 (evaporator)
Jason N.
DISHWASHER JENN-AIR JDTSS246GS0 "Cc unit not cleaning dishes and not dryingEntered diagnostics mode, no codes presentRan diagnostic cycle, all functions passed, no codesAdvised customer to change soap type and use rinse aidCustomer not happy with unit, underperforms to her expectations"
Jason N.
DBL WALL OVEN JENN-AIR JJW3830WS00 "Installed UI supplied by customer ,set for correct modelRan test bake to 350 degrees, let cycle for 15 min, temp read 355Op test good"
David R.
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Found ice container cracked and shattered on bottom. Everything else works as designed. Ordering Ice container.; ordrng 1 WPW10558424 (ice-contnr)
Jason N.
REFRIGERATOR KITCHENAID KRFC302EBS00 "Installed gasket on Lh door, checked for proper sealingOp test ok"
Paul P.
RANGE WHIRLPOOL JGS9900BDB "Corner of oven top sent was cracked, will need another top. Disassembled oven top to inspect rest of oven, found the grate locators cracked, and 2 of the burner holder mounts stripped. Also, the burner tube for the dual burner was damaged, and the dual burner mount needs replaced.; ordrng 1 74010860 (locator- g) and 1 7506P480-60 (BURNER TUBE) and 1 W10204944 (cooktop) and 1 WP7527P061-60 (holder-orf) and 1 WP7527P086-60 (holder-orf) and 1 WP7527P087-60 (holder-orf)"
Paul P.
RANGE KITCHENAID KEBS209BSS01 "Replaced GOV appliance manager/control, transformer and thermal fuse. Transformer now receiving power through fuse, sending power to user interface. User interface not coming on, even to run diagnostic. Office to order interface.; ordrng 1 WPW10751155 (cntrl-elec)"
Arthur V.
RANGE WHIRLPOOL WFE745H0FH1 Replaced erc and oven sensor. Tested oven at 300degf. Op test good
Paul P.
RANGE WHIRLPOOL WFG515S0ES0 "Replaced range control/user interface. Ran diagnostic tests, all working properly."
Jeff M.
DISHWASHER KITCHENAID KDTE254ESS1 The units frame is bent c pics nerds a tub I tried to bend it back in place it did not work; ordrng 1 WPW10681510 (TUB)
Jeff M.
RANGE WHIRLPOOL WFE510S0AS The infinite switch is open and the heating element is also open; ordrng 1 WP3149400 (SWITCH) and 1 WP8273992 (BURNER )
Jeff M.
REFRIGERATOR WHIRLPOOL WRS571CIDM02 Installed new part unit op tested good
Jeff M.
RANGE WHIRLPOOL WFE540H0ES0 The terminal block is damaged I took pictures needs a new control wiring harness terminal block and nuts; ordrng 1 PT500 (cord-power) and 1 W11218704 (HARNESS ) and 6 WP7103P027-60 (NUT)s and 1 WPW10245259 (BLOCK) and 1 WPW10586737 (CONTROL )
Jeff M.
RANGE MAYTAG MEW7530DS00 Installed new part unit op tested good
Jeff M.
WASHER WHIRLPOOL WED7500GC0 The unit had an off balance code. I cleared the code recalibrated machine unit tested good. I ran a drain and spin and could not duplicate a sound.
Jeff M.
WASHER MAYTAG MVWX655DW1 The unit has no error codes. The sensor light was on I canceled the cycle unit op tested good
Arthur V.
DISHWASHER KITCHENAID KDTE204GPS0 Order rails per service pointer W10914584C. All symptoms lead to this service pointer. —-Reschedule at customer request ——; ordrng 1 W11259785 (RAIL) and 1 W11259786 (RAIL)
Jeff M.
REFRIGERATOR WHIRLPOOL KFCS22EVMS8 Installed new part unit op tested good
Jeff M.
DISHWASHER WHIRLPOOL WDF330PAHW1 Cust wasn’t hitting start twice
Arthur V.
REFRIGERATOR MAYTAG MFI2269VEB6 Customer states that this is the third time this has happened but everything except interior lights goes down. No cooling no fans etc. also display controls are not lit. This time it was down for three days and sometine during the night it came back on. Unit needs main bd ; ordrng 1 WPW10312695 (electronic control)
Arthur V.
STACK W/D MAYTAG LSE7806ACE Found power cord burnt at terminal block. Needs terminal block and power cord. 30amp 125/250 plug. AV to pick up power cord ; ordrng 1 400008 (term block)
Jeff M.
WASHER WHIRLPOOL WFW72HEDW0 Installed new part unit op tested good
Arthur V.
WASHER WHIRLPOOL WTW4800XQ4 1-440-319-1398. Phone number for customer —-found unit leaking from cold water hose connected to washer. Tightened and leak stopped. Ran diagnostics getting a basket could not reach the target speed. Cycled thru auto test unit passed. Tub bounces back properly and unit spins good. Unit op test good. Could not duplicate issue of shaking. Unit op test good Please refund customer 3.75 in change Thank you
Brian M.
SXS REFRIGERATOR GE GSS25QGTABB "Cc of no water Found water tank cracked leaking inside fridge when being called for Needs tank ; ordrng 1 WR17X11440 (water tank assm3764), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corey L.
WALL OVEN WHIRLPOOL WOD93EC0AS05 "Customer complaint upper door outer enamel is coming apart from glass, confirmed trim separating from glass, could slide a credit card between glass and trim easily, unit needs outer part of upper door; ordrng 1 W10577911 (OUTER DOOR)"
Arthur V.
REFRIGERATOR WHIRLPOOL WRS325FDAW04 Replaced all 3 lens. Op test good. All are bright like there supposed to be
Brian M.
DISHWASHER WHIRLPOOL WDT730PAHZ0 customer e-mailing pop Cc of no drain Cleaned drain out OP TEST OK
Corey L.
REFRIGERATOR KITCHENAID KFCP22EXMP5 "Customer complaint of no cool, confirmed both sections room, both fans and compressor is running, unit has low side leak, unit needs new evap and drier, found sealed system covered through entitlement parts & labor; ordrng 1 WPW10143759 (DRIER) and 1 WPW10317014 (EVAP)"
Macaulay G.
DRYER MAYTAG MEDC300XW0 Replaced timer. All tested ok.
Macaulay G.
WASHER WHIRLPOOL WET4027HW0 Found drain hose was not attached correctly. Corrected drain hose. All tested ok.
Corey L.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Temps were -1frz and 50ff blowing from vent, Installed new control and ui, seen perfect frost pattern forming on ff evap, temped 33 degrees blowing from ff vent before leaving, instructed customer to use vacation mode when leaving for more than 2 days, op test good"
Corey L.
WASHER MAYTAG MVWB765FW1 "Customer complaint of noise while in spin, ran diagnostics found f0e3 overload, f3e2 inlet water temp fault, ran high spin, bearings squealing loud, unit needs gearcase, quoted, customer wants to shop around and will contact office if they want the repair W10811956; used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Jason N.
WASHER MAYTAG MVWB855DC2 Cc unit does not operate and has error codesPut unit into diagnostics and found error code f6e2 UI cannot hear acuUnit needs UI and acu control; ordrng 1 W11093097 (cntrl-elec) and 1 W11226503 (UI)
Corey L.
REFRIGERATOR WHIRLPOOL WRF540CWHZ00 "Customer complaint of freezing lettuce and cucumbers frz handle is loose, temped ff at 38, frz at -6, adjusted freezer temp up 3 degrees to 0 and explained why, also covered 50% of deli vent with perma gum, tightened handle"
Gabriel P.
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Unit not defrosting. Forced defrost cycle. Heater came on. Defrosted evap. Needs control replaced. ; ordrng 1 W11263188 (CONTROL)
Macaulay G.
REFRIGERATOR AMANA ARS9167AW Cleared drain with steamer. All tested ok.
Corey L.
WASHER FRIGIDAIRE GLTF1040AS0 "Customer complaint washer won’t spin, confirmed, found motor not ramping up, motor is getting power, found secondary winding open on motor, quoted, customer does not want repair, also heard bearings loud when basket is spun by hand, bearing has failed or is failing but that part is unavailable ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Gabriel P.
DRYER WHIRLPOOL WED95HEDC1 Replace cutoff opt test ok
Corina B.
REFRIGERATOR MAYTAG MFF2558FEZ01 CC that the gasket is torn and the fan is rattling. Found the right side gasket is torn. Will need a new gasket. Tighten the freezer door. Ran diag found the damper door is noisy. Called SM to order parts. ; ordrng 1 W10830162 (gasket-fip) and 1 WPW10594329 (control)
Gabriel P.
WASHER AMANA NTW4516FW2 Installed basket. Op test ok.
Corina B.
WASHER MAYTAG MVWC565FW1 "Cust showed pop, sent pic. CC that there is no power to the unit. Checked outlet, good. Checked power at control, 120 volts. Checked continuity at the cord, good. Will need a main control. Called SM to order part. ; ordrng 1 W11162438 (CONTROL )"
Gabriel P.
WASHER WHIRLPOOL WTW5000DW1 "Found error codes f5e3 lid unlock fault and f0e2 over suds ,reboot computer delete codes calibrate it and ran auto test also ran normal cycle opt test ok"
David R.
WALL OVEN FRIGIDAIRE FGEW3065KBB "Took back cover off, found main harness wire and bake element wire both burnt. Customer does not want to go ahead with repair. Refund for part. **** Will return element if needed.; ordrng 1 318231870 (wiring harness 119.04) and 1 318572721 (harness 102.98)"
Gabriel P.
REFRIGERATOR GE GTH18GCDDRWW "Replace parts,opt test ok"
Dan H.
REFRIGERATOR WHIRLPOOL WRS586FLDM01 "New control board does not match old control(see pics), need to order correct control board; ordrng 1 W11035839 (cntrl-elec)"
Corina B.
DRYER WHIRLPOOL WED5700AC0 "CC that the unit is not heating. Customer has foil style vent advised the customer that it’s a potential fire hazard to replace with a semi rigid or rigid vent. Checked the voltage, good. Checked the fuses and heater, good. Checked the control 0 volts at the control from red to black. Unit is now heating."
Dan H.
RANGE WHIRLPOOL WFG710H0AS0 "Customer complaint that oven shuts off on its own, started bake for 350 degrees, oven heated to 350 degrees, burner shut off , burner never relit, unit needs new control and oven temperature sensor, customer does not want repair at this time ; ordrng 1 WPW10181986 (sensor 83.57) and 1 WPW10340313 (cntrl-elec 147.18), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Paul P.
RANGE MAYTAG MGR880FZ0 "Tested range, found ignition only intermittent on broil cycle, also convection fan not running properly when at temperature, ohms in proper range. Office to order control and broil igniter.; ordrng 1 WPW10333842 (igntr-oven) and 1 WPW10340325 (cntrl-elec)"
David R.
RANGE KITCHENAID KOCE507ESS07 Replaced control panel. Tested. Op test ok.
Brian M.
WASHER WHIRLPOOL WTW4800XQ4 Cc: Not spinning clothes out clothesFound error for lid lockTested lid lock work as designed Ran auto test and calibration Unit functioning as designed OP TEST OK
Corina B.
REFRIGERATOR KITCHENAID KSCS25INSS00 "Replaced the parts listed. Brought core back for return. Optest ok. Ordering bins and a grill. Customer can install; ordrng 1 WP2182179 (cam-door 433) and 1 WP2206670B (grille 2206) and 3 WP2223860 (bin-cntlvr 4347)s, used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Arthur V.
RANGE WHIRLPOOL WFG515S0EW1 Replaced spark modile bd. Op test good
Corina B.
REFRIGERATOR KITCHENAID KSC23C8EYY02 "CC that the unit is leaking from the dispenser and from the ff section. Found the drain pan is rusted and clogging the drain hole. Checked the dispenser ice flap, closing properly. Advised Cust to clean bin from ice every 7-10 days, due to the warm air going to the ice and melting it. Will need a new drain pan. ; ordrng 1 W11162078 (DRAIN PAN 5594), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Dan H.
DISHWASHER WHIRLPOOL WDF520PADM7 "Installed new fill valve, op test good"
Corina B.
DISHWASHER MAYTAG MDB4949SDH2 Replaced the control and pump. Optest ok. ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Paul P.
REFRIGERATOR MAYTAG MSS26C6MFZ00 "Tested refrigerator, found diffuser motor making excessive noise when engaging. Office to order diffuser assembly.; ordrng 1 W11164593 (DIFFUSER ASSEMBLY)"
David R.
DISHWASHER WHIRLPOOL GU1200XTLS1 Wrong color control panel. Also found thermal fuse blown. Ordering black control panel and thermal fuse.; ordrng 1 8193762 (thermal fuse) and 1 WP8534833 (panel-cntl)
Corina B.
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Replaced the door cam. Optest ok.
Dan H.
WASHER WHIRLPOOL MVWX655DW0 "Customer complaint that unit is not filling with enough water, ran diagnostics, no error codes found, started normal wash cycle, unit filled to normal water level, advised customer that a load size equals 6-7 bath towels and to only use 1-2 tablespoons of H.E detergent, unit is operating as designed"
David R.
WASHER MAYTAG LAT9604AAE "Unit is not calling for water. Not spinning or trying to go into any cycle. Needs motor.****** Do Not Order part.; ordrng 1 12002353 (motor,2 sp&jumper kt 197.43), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Macaulay G.
WASHER WHIRLPOOL WTW7300DW0 Unit had F7E9 error for locked rotor. Found rotor was melted to plastic spill tray underneath. Removed tray and raised height of washer to it’s highest point. All tested ok.
David R.
REFRIGERATOR KITCHENAID KRFF302ESS01 Customer just replaced water filter. Water is running through dispenser. Ice maker is not cycling on its own. Replaced with ice maker from t/s. Watched it cycle and call for water. Op test ok.; used 1 W10884390 (ICE MAKER ASSY) from stock
David R.
WASHER MAYTAG MVWB765FW2 Replaced lid and accessories. Tested. Op test ok.
David R.
DISHWASHER KITCHENAID KUDS30IXBT6 Replaced the gasket and seal. Tested through a normal cycle. No leaks. Op test ok.
Macaulay G.
REFRIGERATOR WHIRLPOOL WRV986FDEM00 "User interface was not needed. Called tech line and spoke with Andrew. He instructed to replace main board. Office to order main control board. Also, please send return label for interface.; ordrng 1 WPW10675033 (cntrl-elec)"
Dan H.
WASHER MAYTAG MVWB765FW0 "Installed new control and user interface , op test good"
Dan H.
DISHWASHER WHIRLPOOL WDP370PAHW0 "Installed new drain kit, op test good"
David R.
DISHWASHER WHIRLPOOL WDT780SAEM1 "Poor wash or no wash, heater error code coming up. Ordering control, sensor, pump assembly and heater.; ordrng 1 W10703867 (heater) and 1 W10854221 (cntrl-elec) and 1 WPW10605057 (pump and motor assy) and 1 WPW10705575 (sensor)"
Dan H.
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 "recovered refrigerant, installed compressor , evaporator,and filter drier, brought system into a 28" vacuum, watched 15 minutes, no change on gauges, recharged unit with 5oz of r134a, good frost pattern, op test good, advised customer to wait 24 hours before restocking refrigerator"
Dan H.
REFRIGERATOR WHIRLPOOL WRF555SDFZ05 "Customer complaint that unit is not cooling, fresh food section temperature at 60 degrees , freezer section temperature at 59 degrees, no frost pattern on evaporator, tapped system found in a 20” vacuum, added r134a, no change on gauges, unit is restricted, recovered refrigerant, found filter drier clogged, installed new filter drier, brought system into a 28” vacuum, no change on gauges, added 4.5oz of r134a, good frost pattern on evaporator, unit cooling, op test good, advised customer to allow 24 hours before restocking; used 1 WPW10143759 (DRIER) from stock"