Local Reviews

Fred's Appliance Service Rated 4.8 out of 5 stars based on 8428 customer reviews

Map of Mentor, OH

good technician




Review of Fred's Appliance Service

too much time before coming back out for putting in parts


Map of Lorain, OH

Great service!!!




Review of Fred's Appliance Service


Map of Solon, OH

Responded in a timely manner




Review of Fred's Appliance Service

Took two times to repair but stayed on top of the problem.


Map of Garfield Heights, OH

Great Service!




Review of Fred's Appliance Service

The service worker was very accommodating and attentive to our need in correcting the problem with the 2 appliances.


Map of Solon, OH

Finally done!




Review of Fred's Appliance Service

Persistence helped solve the problem with my washer. While very professional it took 3 visits to identify what was wrong. Now I have a working washing machine. Thank you


Map of Oberlin, OH

SERVICE CALL




Review of Fred's Appliance Service

SERVICE MEMBER WAS PROFESSIONAL AND PROVIDED APPROPRIATE SERVICE AT A REASONABLE PRICE.


Map of Brooklyn, OH

Mr




Review of Fred's Appliance Service


Map of Broadview Heights, OH

Great service!




Review of Fred's Appliance Service


Map of Bay Village, OH

Great experience




Review of Fred's Appliance Service

This was a warranty visit. I was impressed with the communication prior to the visit. The service man was quick and thorough. I would call them again.


Map of Willoughby, OH

Great service!




Review of Fred's Appliance Service

Tech was knowledgeable and explained situation clearly.


Very good with product and informative about the product




Review of Fred's Appliance Service


Paul's service was excellent




Review of Fred's Appliance Service

Paul explained how the parts failed and he fixed the new partsand the microwave is working well now.


Serviceman came in serviced washing machine, courteous did excellent job did not take long. Told me what i must have done to throw machine off course




Review of Fred's Appliance Service

The new machines do not compare to old machines


Great Service




Review of Fred's Appliance Service

He was very thorough, polite, and friendly. Explained things and let me know where I can contact if I have any other problems.


Reviewer




Review of Fred's Appliance Service

Great service.


Great service




Review of Fred's Appliance Service

Service was awesome and on time


service




Review of Fred's Appliance Service


Terrible customer service




Review of Fred's Appliance Service

We made our appointment to have our dishwasher fixed and the appointment was scheduled for Wednesday between 2-5. After waiting I was called at 5 by the technician who said he was running behind and would not be able to make it. He wanted to reschedule for Friday morning and said he would be there before noon and that the office would call to confirm on Thursday. I never received a call so I called to confirm. When I called to confirm the office said that again he would be there between 2-5, this is not what was told to me by the technician. Now not only was my day ruined but I had to reschedule an appointment for my son that was very important. When Friday came I was called by the office and told that my technician was sick and they would need to reschedule for Tuesday. Needless to say I was very upset and was not willing to wait. When I called the office to discuss this with them I was told that they would be able to fit me in with another technician but would not be able to provide me with a time so I spent my entire Friday waiting for a call. I never did get a call, they just showed up so it was a good thing I stayed at home. The technician finally arrived at 5. After all this waiting the job only took 10 minutes!! I would not recommend Fred’s to anyone!!


Response from Fred's Appliance Service:

Good Morning Randy, Thank you for your review. We are going to take full responsibility for this perfect storm. We had an issue with tech illness on FRI that directly affected you and 2 office staff on MON that directly affected you. We're very sorry for this less than stellar experience. This is not normally how our team operates. We will be calling you shortly to discuss. Thank you! -The Fred's Team


Great customer service




Review of Fred's Appliance Service

Tech came and replace door handle which was incorrectly put on by the manufacturer. According to factory rep the problem was cosmetic so I would have to put it on. Twenty minutes after I hung up the phone, Fred's Appl called to set up an appt for free! What great service.


Not fixed!




Review of Fred's Appliance Service

Not fixed!


Response from Fred's Appliance Service:

Hello David! Thank you for your note. After reviewing your job record, the technician was unable to duplicate your symptom. We will be back in touch shortly to reschedule another appt. Thank you!! -The Fred's Team


Van




Review of Fred's Appliance Service

Impressed by the complete experience.


Good service




Review of Fred's Appliance Service

Scheduling difficult, but service was goid


Mr.




Review of Fred's Appliance Service

Great Service as always!


Very professional company




Review of Fred's Appliance Service

Very professional from the people on the phone to service , great job!


Washing Machine




Review of Fred's Appliance Service

Brian was very knowledgeable. Very polite and very neat.


Patricia




Review of Fred's Appliance Service


great technician




Review of Fred's Appliance Service


Refrigerator repair




Review of Fred's Appliance Service

Jeff did an excellent job..very courteous and knowledgeable...definitely an asset to your Company..


Washer Repair




Review of Fred's Appliance Service


Excellent




Review of Fred's Appliance Service

The service tech was polite, very knowledgeable, and carried out the repair quickly.


reefer repair




Review of Fred's Appliance Service

learned more from brian in 5 minutes so that i can do it all killer good repairman give hoim a raise!!!!!!!!!!!!!!!!!


I like these service people!




Review of Fred's Appliance Service

Love that I can track the service technician so I’m not rushing to get home. They even called to say that they were running early and could they move up my appointment.


The service man was very pleasant, did his job, and was gone.




Review of Fred's Appliance Service

I'm disappointed in the quality of the Whirlpool stove in that the metal has to be extremely cheap to pop and crack like it does when heating/baking.


Mario




Review of Fred's Appliance Service

Excellent service as usual


Susan




Review of Fred's Appliance Service

Great service


Great service, right on time.




Review of Fred's Appliance Service

Great service, tech was very good


The problem is not solved




Review of Fred's Appliance Service

This was the second visit concerning ice in the freezer section of our refrigerator. The first time, some parts were supposedly changed. But the problem was not solved. The second time, we were told that some stuff on the door shelf had to moved. This was done, but the problem is not solved. Frost is still formed and hangs from the ceiling of the freezer.


Response from Fred's Appliance Service:

Hello! Thank you for your review. Very sorry for the continued troubles. Will be calling you shortly to further address. Thank you! -The Fred's Team


Corina




Review of Fred's Appliance Service

Corina was on time, quick to id the trouble and than repaired the the appliance quickly. She was great at clean-up and prevention of any problems while working. Again. thank you for your great techs and service


Cindy




Review of Fred's Appliance Service

The technician did all she could I'm calling Whirlpool to return the stove


Very pleased




Review of Fred's Appliance Service

Brian did a great job. He was thorough, understood the problem, and respectful.


Awesome Service




Review of Fred's Appliance Service

The repairmen (Matt and I am sorry but I missed the other fellow’s name - I am thinking Brian) were excellent- no awesome. They were courteous and willing to listen to me trying to explain what was going on with the washer even though it wasn’t making the noise-then came back within an hour from when they left because it started making the sound. They came back with a smile. I would recommend Fred’s.


Karen




Review of Fred's Appliance Service

Neat and timely


fixed ice maker lever




Review of Fred's Appliance Service

He was very quick and explained what he was doing so I can fix in the future if needed. I'm sure I wont.


On time




Review of Fred's Appliance Service

On time. Experienced. Clean. Efficient.


Great customer service 😀




Review of Fred's Appliance Service

Totally Professional and accommodating


Great Service - Works good as new!




Review of Fred's Appliance Service


New range fails to broil after repeated efforts




Review of Fred's Appliance Service

I am extremely disappointed and upset by my experience with Dan who came to my home to repair my newly purchased Amana range. I explained to him that the broiler was not working at all, and that last week I had placed a few vegetables in the broiler for 45 minutes, but they were still totally uncooked. Dan and his assistant watched this time as just one piece of onion was placed under the broiler. Even after some 20 minutes, the onion had only one tiny brown spot. In short, the onion remained uncooked. In his first report, Dan claimed "the unit was operating as designed." In cnversation he acknowledged that the onion had not been cooked, but he did not include this fact in his report. In conversation he told us that the ranges were not being manufactured these days as well as ranges of earlier years. In his report, however, he made no mention of the fact that the broiler failed to function. He simply used evasive language.


Response from Fred's Appliance Service:

Good Morning Birginia! Thank you for your note. After reviewing your job record, it was found your oven is heating correctly during broil cycle to 500 degrees. If you feel there is still an issue, we will certainly come back out to further assist. Our office will be calling you shortly to discuss options. Thank you -The Fred's Team!


Very Happy




Review of Fred's Appliance Service

Very good customer service


Great!




Review of Fred's Appliance Service


Emily Barnhart




Review of Fred's Appliance Service

Robert is great! Wish he could have been sent out on Friday!


Great & Friendly Service




Review of Fred's Appliance Service


Warranty




Review of Fred's Appliance Service

Tech was friendly and professional. However took two weeks for an appt and another week for a part. Part did not work so tech called whirlpool tech who said washer was functioning correctly. Fred’s tech and myself knew this info was incorrect but Fred’s tech took the advice of whirlpool tech which left me with a washer that still wasn’t functioning. Wish Fred’s tech would have called another whirlpool tech for better advice. Bc I was left with having to explain that the issue wasn’t with Fred’s tech but with the advice of whirlpool tech.....it would have been nice to have Fred’s follow up with me on problem. Instead Fred’s left my house knowing issue was still an issue.


Response from Fred's Appliance Service:

Good Morning Teresa, Thank you for your review. I have examined your job record notes. Whirlpool techline did in fact state your unit is working correctly. We are required by contract to follow their advice. I advise calling Whirlpool customer service at 800-253-1301 if you feel the unit is still not working correctly. Reference SR#7720351179 when calling. Please let us know if we may be of further assistance. Thank you! -The Fred's Team


great service




Review of Fred's Appliance Service

on time , knowledgable good service


Excellent service. Knew exactly where to look to resolve the problem




Review of Fred's Appliance Service

See above


Martina




Review of Fred's Appliance Service

The repairmen were great! Our dryer was a bit of a problem because of its age but they figured it out and now I am pleasantly amazed at how quickly the clothes dry. Thank you!


Well satisfied.




Review of Fred's Appliance Service


Jim cable




Review of Fred's Appliance Service


Expensive for a 30 min service and small plastic part




Review of Fred's Appliance Service

Expensive!!!! Service efficient


Response from Fred's Appliance Service:

Hello Joseph! Thank you for your review. I've reviewed the charges on your particular job record, and they are in line. We charge in accordance of a national flat rate labor guide that our parts distributor provides. This guide is a nationally recognized guide in the appliance industry. Let me know if we may be of further assistance. Thank you - The Fred's Team


Good Service




Review of Fred's Appliance Service


Excellence in all aspects of service




Review of Fred's Appliance Service

The total experience over several appointments has been of the highest caliber--from first contact with scheduling service, interfacing with office personnel to excellent, professional service tech. It is obvious that Fred's Appliance is a most excellent run service company with customer satisfaction at the top of their priorities--going beyond the usual to the exemplary.


Great service




Review of Fred's Appliance Service

Very informative!


Knowledgable and friendly service




Review of Fred's Appliance Service


n/a




Review of Fred's Appliance Service


Owner




Review of Fred's Appliance Service

Our service representative was fantastic, very quick and efficient and had an outgoing personality which my family and I enjoyed


Good service and arrived on time




Review of Fred's Appliance Service


Made the problem WORSE!!!!




Review of Fred's Appliance Service

Fred’s technitions have worked on this refrigerator 9 times, and the problems get worse with each visit. I am very frustrated with their inability to diagnose and repair this appliance. It is very difficult to get an appointment. It often takes two weeks. Since this is an ongoing problem, I feel this is unacceptable. This is the only certified repair company in this area for KitchenAid. I am very unhappy with this entire process!


Response from Fred's Appliance Service:

Good Morning Charles, Thank you for your note. I'm very sorry for your troubles. I've reviewed your job record, and this unit has been kicking us while we are down! I see Jess has spoke to you this morning in our office to get you back on the schedule. We will be sure to do our best to get this problem addressed on this next visit. We want to solve this problem as much as you do! Thank you -The Fred's Team.


Job well done and very curtious!




Review of Fred's Appliance Service

We we’re completely satisfied with the promptness of the service technician Paul Howard. He was on time and explained about their company and service area. I would highly recommend Fred’s Appliance Service. I wish more companies treated their customer like Paul did he set the bar at the highest level. Thanks


Great service. Very knowledgeable, and thougbtful.




Review of Fred's Appliance Service

Corina is a delight to work with. Great service and very knowledgeable.


Great Service!




Review of Fred's Appliance Service

Excellent service . Very knowledgeable. Very polite and personable.


great service




Review of Fred's Appliance Service

Very curtious,prompt, same day service , my refrigerator stopped working to repair it was going to be very expensive service rep suggested wait to fix and shop for a new one, we have 30 days to take off the. 90.00 service call on the total repair, incase we do decide to repair and not purchase new one, won't be charged another service call.


Great Service




Review of Fred's Appliance Service


Lesley




Review of Fred's Appliance Service


Jolie




Review of Fred's Appliance Service

Great service!


Excellent prompt service




Review of Fred's Appliance Service


extremely professional, knowledgeable! wonderful customer service skills!




Review of Fred's Appliance Service

Fred's Appliance has always provided the utmost in professional customer service! All technicians that have been to my home over the years have be excellent!


fast and great service




Review of Fred's Appliance Service

Maytag dryer had chipped paint in drum which was covered under warranty at no cost to me. Whirlpool and Fred's appliance were very responsive in getting this repaired.


Great service with Tim




Review of Fred's Appliance Service


Very good service call.




Review of Fred's Appliance Service

Found the problem with the fridge right away


Good service. Maytag covered repair




Review of Fred's Appliance Service

Jessica was very good with her phone demeanour. She was pleasant, helpful, and clear about your service.


Great service




Review of Fred's Appliance Service


Marc




Review of Fred's Appliance Service

Repairman was timely, efficient & polite. Cost more than I thought it should especially since you had done essentially the same repairs less than a year ago.


Response from Fred's Appliance Service:

Hello Marc! Thank you for your review. Upon reviewing previous history, Whirlpool covered your repairs. Our best advice would be to call Whirlpool at 800-253-1301 to discuss your concerns. Thank you! -The Fred's Team


Robert




Review of Fred's Appliance Service


he did an excelant job.




Review of Fred's Appliance Service


Stove manifold




Review of Fred's Appliance Service

Chad did a great job very effociently


Great Service




Review of Fred's Appliance Service

Great service, very friendly and informative


Great service,timely,knowledgeable




Review of Fred's Appliance Service

Chad was excellent , knew what to do and did it well


carlin




Review of Fred's Appliance Service

Chad was on time, neat in appearance, friendly and knowledgeable. A pleasure to meet and an asset to your business. Thank you.


good and effecient service




Review of Fred's Appliance Service


Caryn




Review of Fred's Appliance Service


Super Chad




Review of Fred's Appliance Service


Melody




Review of Fred's Appliance Service

Ben was very thorough and experienced. He was also very kind to my attention-seeking, bratty little Chi-Chi. I highly recommend him.


Good service but equipment has fundamental issues




Review of Fred's Appliance Service

Again nothing to do with the company which I find very professional but the washer has inbuilt inefficient functionality


excellent and courteous




Review of Fred's Appliance Service

Chad was a pleasure to talk with and discuss the problem we had with our dishwasher. He also gave great suggestions towards our further use.


5 star says it all




Review of Fred's Appliance Service

Good service, courteous and informative.


Kathy




Review of Fred's Appliance Service

We are pleased


Great customer service, I will call again as needed.




Review of Fred's Appliance Service

Very good experience.


Great Service




Review of Fred's Appliance Service

Paul is an excellent serviceman and great representative of Fred's Appliance. He's professional, polite and knowledgeable. Always look forward to having him come out if we need a repair on product.


Great service




Review of Fred's Appliance Service

Chad was excellent; we would definitely consider caling on Fred’s again.


User error




Review of Fred's Appliance Service

Dan checked out my new refrigerator and showed my how to adjust the controls. The Amana help desk was no help on how to get the temperature down. Very glad I called, got good advice from a expert.


Dishwasher




Review of Fred's Appliance Service

Fixed my door - works well now


Ernest




Review of Fred's Appliance Service

Good Service


satisfacied with the service.




Review of Fred's Appliance Service

happy to see a female technician.she was very good at her job.


Not impressed




Review of Fred's Appliance Service

My issue isn't solved. I'm told everything is fine and I can tell it's not. I wasn't home because I had to work and now feel I should have taken they day off to actually have the problem solved.


Response from Fred's Appliance Service:

Hello Mary! Thank you for your note. We will be calling you shortly to further address your concerns. Thank you! -The Fred's Team


Adjustment completed




Review of Fred's Appliance Service

Refrigerator French door was a little lower than the other. Technician leveled the appliance as best he could and doors are almost even. He said the back left corner needed a shim and he didn't do that in the adjustment service warranty.


Convenient scheduling




Review of Fred's Appliance Service

Parts were available in the van.


Great service , very helpful , very courteous




Review of Fred's Appliance Service

Whirlpool paid for the service so I don't know what the pricing was.


Great service




Review of Fred's Appliance Service

Ben was a pleasure to meet and was very professional and proficient


Very courteous and professional




Review of Fred's Appliance Service

with respect to the "rate the cost" 3 stars - wouldn't mind seeing a "not to exceed" quote in the future IF possible as this task was completed in under 30 minutes, start to finish. just my feedback as an electrical contractor who also has to provide quotes to customers.


Washing Machine repair




Review of Fred's Appliance Service

From talking to a customer rep on the phone to the technician who came and fixed my Maytag front loader, I recieved promt friendly service. I would definitely use them again.


Good Service




Review of Fred's Appliance Service


Great service




Review of Fred's Appliance Service


Quick service




Review of Fred's Appliance Service


Great service




Review of Fred's Appliance Service


great service




Review of Fred's Appliance Service


Patty




Review of Fred's Appliance Service


Very pleased with the service and professional status




Review of Fred's Appliance Service


Carol




Review of Fred's Appliance Service


Great service ..very dependable




Review of Fred's Appliance Service


Great customer service




Review of Fred's Appliance Service

Our technician was prompt, diagnosed the problem quickly, then spent time explaining the operational works. Would highly recommend!


Microwave




Review of Fred's Appliance Service


Great Service




Review of Fred's Appliance Service

excellent service. Thank You


Darlene




Review of Fred's Appliance Service

He was great


Unhappy with the outcome




Review of Fred's Appliance Service

The service tech was pleasant, honest straight forward with all that was wrong with the machine. I was not happy that a top of the line machine, 6 years old is not worth fixing. Although I had the option to repair it there was not guarantee the same thing would not happen again nor something else would go wrong. My issue is with Whirlpool not your tech. I will be contacting them.


Kitchen aid refrigerator




Review of Fred's Appliance Service

Dan did a quick efficient job replacing the parts


Prompt and courteous




Review of Fred's Appliance Service

Chad was thorough and did a good job of examining my new washer. I was disappointed that the loud noise is evidently typical of that brand.


Dependable and friendly service.




Review of Fred's Appliance Service


Very professional!




Review of Fred's Appliance Service

On time, fast, thorough, and very pleasant!


Happy




Review of Fred's Appliance Service

Very good job


Great service




Review of Fred's Appliance Service

Paul was very helpful and answer all my questions to help me get the best out of my refrigerator.


Paul knew his job. Went right to problem and corrected it.




Review of Fred's Appliance Service


Washing machine repair




Review of Fred's Appliance Service

Fred’s squeezed me into a packed repair schedule. The tech was friendly, courteous and professional. The job was fixed in under an hour. I am very grateful to all.


Ofdo911@gmail.com




Review of Fred's Appliance Service

Chad’s a good man.


Great Service




Review of Fred's Appliance Service

Very professional and knowledgable


Great Service




Review of Fred's Appliance Service

Service has been good - have had a challenging time determining issue with Kitchenaid Microwave. Any issues are with Kitchenaid - Fred's has been great. Customer service team is friendly and helpful. Technician is timely and provides updates of expected arrival.


Terrible service




Review of Fred's Appliance Service

Very bad so far. Taking too long between service calls. Still haven't fixed my washer.


Response from Fred's Appliance Service:

Good Afternoon Mr. Oshaben. Thank you for your review. We currently have your parts on order. They are scheduled for arrival on the 18th. We are scheduled to finish your repair the next day on the 19th. If part happens to come sooner, let us know, and we will do our very best to move you up. Thank you -The Fred’s Team


Great Service




Review of Fred's Appliance Service


Eileen




Review of Fred's Appliance Service


Great service




Review of Fred's Appliance Service

Appreciated Paul's expertise and professionalism.


very quick and service man was nice




Review of Fred's Appliance Service


Still trying to get my dishwasher repaired




Review of Fred's Appliance Service

Repair men are courteous and arrive on time. Working on repair for over a month. Came yesterday and installed a part. Tried to use it this AM. Worked 15 min. Then quit. Same problem. Touch buttons wouldn't work. Had to go through warranty co. Then had to wait for call back from Fred's. Now can't get a technician to come out for another 2 weeks. Shouldn't take this long to get service.


Response from Fred's Appliance Service:

Hello Catherine! Thanks for your note. We will be calling you shortly to address this concern. Thank you and speak soon! -The Fred's Team


Great service, pricey




Review of Fred's Appliance Service

I was very appreciative the tech had what he needed on-hand, very glad to not have to wait for parts to be ordered. I was disappointed to see the first hour of labor was not included in the service fee. The arrival time window was a bit ambitious, 1-4pm when I was #9 of 11 for the day (which was nice to see/track via their web site).





Review of Fred's Appliance Service


Very professional




Review of Fred's Appliance Service

Very professional and efficient.


Fast, awesome service




Review of Fred's Appliance Service


Dishwasher repair.good service.




Review of Fred's Appliance Service

Friendly and efficient repair man.


Great servixe




Review of Fred's Appliance Service

Ben came in, found the problem right away, fixed it and showed me what it was, and now I’m baking pumpkin magic bars right now. Yay and thank you!!


Great service




Review of Fred's Appliance Service


The Husband




Review of Fred's Appliance Service

Dryer repaired and working and wife happy.


Excellent




Review of Fred's Appliance Service

Great service. Very thorough


Pauline




Review of Fred's Appliance Service

Excellent service from Ben!


Great service!




Review of Fred's Appliance Service


Helpful repairman!




Review of Fred's Appliance Service

My repairman was helpful and arrived within the time window given.


Excellent all around.




Review of Fred's Appliance Service


John




Review of Fred's Appliance Service


very knowledgeable, professional and pleasant.




Review of Fred's Appliance Service


Great Servive




Review of Fred's Appliance Service

Corina was timely and very professional.


Maytag Dryer




Review of Fred's Appliance Service

Thorough, knowledgeable, would recommend Paul's service to anyone.


Excellent service




Review of Fred's Appliance Service

Brian is so efficient and explains everything as he goes along. Fred's Appliance Service is extremely fortunate to have him as an employee!


her service was terrific. it took 4 visits to solve the problem.




Review of Fred's Appliance Service


Great service




Review of Fred's Appliance Service

Ben knew what was wrong with our ice maker right away. He had the replacement part in the van and fixed the problem.


pleasant and professionally handled




Review of Fred's Appliance Service


Good Service




Review of Fred's Appliance Service


Great service




Review of Fred's Appliance Service

Nice service tech


Satisfied




Review of Fred's Appliance Service


Homeowner




Review of Fred's Appliance Service

Great


very nice and efficent tech execellant service




Review of Fred's Appliance Service

we were very pleased with the attention to detail. Fred's gives great service


he was extremely knowledgeable




Review of Fred's Appliance Service

he helped me understand all there is to know about my washer and how to dispense everything in certain quantities etc.i have never used this type of washer before which is a front loader machine. i needed to be reassured it was doing its job because my son has been very ill and needs to have clothing extremely clean and free from any germs and bacteria etc. thank you for sending me a person that has made the visit very helpful and pleasurable. he took his time and did not rush me at all. he was very respectful and extremely nice. i would recommend him to anyone. i have to say he is the first person in a long time that i was happy to get help from and talk to.


Professionalism is still alive!




Review of Fred's Appliance Service

Dan..a very competent technician, made his assessment of the situation and confidently laid my complaints and concerns to rest.


dwights stove




Review of Fred's Appliance Service


Excellent Service and Technician




Review of Fred's Appliance Service

Please see previous survey....same great service in all aspects. Ben is an expert.


great service and excellent traingg that should have been given o us by the store when we bought the appliance.




Review of Fred's Appliance Service


Dishwasher fixed!!




Review of Fred's Appliance Service

Robert was very professional and answered additional questions I had. Thank you Robert!


Nita




Review of Fred's Appliance Service

Reliable, prompt, courteous


Jackie




Review of Fred's Appliance Service

He was very polite and had patience for questions.


Great service




Review of Fred's Appliance Service

Corina went out of her way to get the job done.


great technician very friendly




Review of Fred's Appliance Service


Dish Washer Repair




Review of Fred's Appliance Service

The service was quick and the technicians were polite. They were on time or early.


Frank




Review of Fred's Appliance Service


Patric ia




Review of Fred's Appliance Service

Fast service. Curtiuse. Repairman ccleaned unifotm.


Great service and very helpful.




Review of Fred's Appliance Service


Betul Yildirim Berber




Review of Fred's Appliance Service

Great !


Oven




Review of Fred's Appliance Service

After checking out my oven, the repairman said a whole downdraft had to be replaced. I had called him for a vent repair. My oven was in total working order prior to the service call minus the vent. When he put it together it no longer worked. He wasn't sure what he did to it, so it took him quite a long time to fix it . I heard the vent going and asked him about it because he said he couldn't fix it. He said it was working and I didn't need a whole new downdraft that would have cost hundreds. Makes me wonder if I hadn't told him the oven didn't work if I would have been stuck for an expensive part that I didn't need.


Response from Fred's Appliance Service:

Hi Lynn! Thank you so much for your note. We will be calling you shortly to discuss and further address your concerns. Thank you! Speak soon. -The Fred's Team


PROMPT ARRIVAL




Review of Fred's Appliance Service

SHE EXPLAINED THE REPAIR AND GAVE TIPS ON PREVENTING FUTURE PROBLEMS WITH MY STOVE.


Roberta




Review of Fred's Appliance Service

Great service. Try nice And personable service person .


Clearly experienced, efficient, effective




Review of Fred's Appliance Service

Engineer got to the cause of the problem quickly, solved the issue and went soon after


Great Service




Review of Fred's Appliance Service

Great service and I appreciate the tracking feature so I can more easily plan.


👎




Review of Fred's Appliance Service

Had to wait all day for appointment, fan is still loud and paid for 2 service calls plus labor and service man here total of one hour between 2 appointments. Nice service tech but unhappy


Response from Fred's Appliance Service:

Hello Casey! We will be calling you shortly to get your concerns addressed. Speak soon. -The Fred's Team


Michaelle




Review of Fred's Appliance Service

Technician would not verify incorrect info with office. I had to contact the office in order to authorize the warranty repair.


Response from Fred's Appliance Service:

Hello! Thank you for your review. We appreciate it. I just spoke to the tech. He has explained that the purchase date information from his end showed the wrong information. We ended up hashing it all out for you though. Very sorry for the troubles. -The Fred's Team


Great Service




Review of Fred's Appliance Service

Arrived on time. Polite, knowledgeable, explained what the problem was and was able to fix it.


Great Service




Review of Fred's Appliance Service

Ben was very conscientious and professional. Explained what he did to fix the problem. Great Service Tech!


Great service




Review of Fred's Appliance Service


ice maker III




Review of Fred's Appliance Service


Great assessment




Review of Fred's Appliance Service

We appreciate the assessment made by the technician and will follow the suggested operation instructions and see if it makes any difference.


Great service




Review of Fred's Appliance Service

It was very professional


Prompt, efficient, solved problem, friendly.




Review of Fred's Appliance Service


Great service




Review of Fred's Appliance Service


Amazing service




Review of Fred's Appliance Service

My microwave had problems, it was checked and fixed very quick. I was impressed with the organization and communication with the customer.


Awesome Service




Review of Fred's Appliance Service

Ben was very thorough and polite. Ben knew exactly what he was doing. Thank you.


It was under warranty




Review of Fred's Appliance Service

Great service would use them again! The only thing that was upsetting is it took 2weeks to schedule an appointment. The service men were very nice and fixed the problem!


Great Service




Review of Fred's Appliance Service


Brian M.

Brian M.

RANGE KENMORE 79071349706 "Cc of unit not baking Found bake igniter broken Replaced using igniter kit OP Test no good Found bake relay Stuck open needs control ; ordrng 1 316557107 (clock es205) and 1 316419140 (overlay), used 1 12400035 (IGNITER) from stock"

Near Glenallen Ave, Solon, OH 44139
Brian M.

Brian M.

WASHER MAYTAG MAV8551AWW Installed switch and plunger OP Test Ok ; used 1 SHIPPING (shipping and handling) from stock

Near Delores Dr, Streetsboro, OH 44241
Corina B.

Corina B.

REFRIGERATOR WHIRLPOOL WSR57R18DM02 "Recovered refrigerant, replaced compressor, evaporator and drier, pulled 28vac w/ pump, watched, good, charged 4.8oz r134a, unit cooling, pressures good, op test ok"

Near Flossy Ct, Willoughby, OH 44094
David R.

David R.

DRYER ROPER RED4516FW0 "Cc noise, unit not spinning. Found motor pins corroded. Order motor and wheel just Incase it doesn’t come off easy. ; ordrng 1 279827 (motor!dryer) and 1 WP694089 (wheel)"

Near N Pasadena Ave, Elyria, OH 44035
Corina B.

Corina B.

MICROWAVE KITCHENAID KEHU309SSS06 Replaced the magnetron and inverter. Heated a cup of water. Optest ok; used 1 Shipping from stock

Near Deerfield Dr, Avon Lake, OH 44012
Corina B.

Corina B.

FREEZER KITCHENAID KRMF706ESS01 CC that the upper bin does not pull out. Found the brackets getting stuck. Will need new brackets. ; ordrng 1 W11131390 (Bracket) and 1 W11161915 (Bracket)

Near Shakespeare Ln, Avon, OH 44011
Brian M.

Brian M.

DISHWASHER WHIRLPOOL WDT730PAHZ0 Installed UI and console Ran test cycle Advised customer on jet dry usage OP Test Ok

Near Meldon Dr, Streetsboro, OH 44241
Corina B.

Corina B.

WALL OVEN KITCHENAID KEBS109BSS00 "Checked the wires from the temp sensor to ground, good, called t/l Kathy checked the bake, broil, and cooling fan, good. Will need a new ui. Cust does not want to put anymore money into the unit. ; ordrng 1 W10358170 (Ui)"

Near Chester Rd, Avon, OH 44011
Jason N.

Jason N.

REFRIGERATOR WHIRLPOOL KRFF707ESS01 "Defrosted ff evaporator, replaced ff harness/motor. Installed ice maker, powered off unit to reset fault. Op test good."

Near Hyllwynd Cir, Solon, OH 44139
David R.

David R.

DRYER MAYTAG MGD6230HW0 "Cc of error code. Checked sensors through diagnostics test. Check good. Took off vent, found a lot of water/moisture build up in vent off dryer. Tested heat on high, cycling about 200* on and off. Tested with vent on, air dry. Cannot find which vent dryer leaks to outside, but none of the flaps are opening. Leads me to believe there is a logged vent. Let customer know unit is cycling and heating properly without vent. Will need vent check, unit is good. Op test ok"

Near Cottage Trail, Olmsted Falls, OH 44138
Dan H.

Dan H.

WASHER MAYTAG MVWC465HW2 "Customer complaint that unit stops at rinse cycle, ran diagnostics found error code F1E2-Motor control fault. Ran auto test , on high spin gearcase was making funny noises. Check unit underneath and found water dripping from gear case. HV; ordrng 1 W11454372 (Gearcase)"

Near Gladstone Rd, Warrensville Heights, OH 44122
Jason N.

Jason N.

WALL OVEN KITCHENAID KEBS279BBL00 Drilled new front mount holes. Installed broil element using new screws. Ran broil test. Op test good.

Near Skyview Dr, Solon, OH 44139
Dan H.

Dan H.

DISHWASHER KITCHENAID KDFE104DSS0 "Customer did not receive part, rescheduled for next available date, ; schdld next appmnt for 10/5 MON !"

Near Woodway Rd, Beachwood, OH 44122
Jason N.

Jason N.

WASHER WHIRLPOOL MHW5500FW1 "Installed pressure switch. Operation test good. Customer using pre measured detergent packs for all their loads. Based on the load that was in the unit when I arrived, they are using way too much detergent, load was only 3 small items. Customer states most loads are comparable in size. Advised using half of the detergent pack when doing any load."

Near Som Center Rd, Solon, OH 44139
Jeff M.

Jeff M.

WASHER WHIRLPOOL WFW5620HW0 Incorrect part was sent again. This time I had Cp verify the correct part number. This time the part number comes up as a different number entirely. I know for a fact that that’s not the same part number as a few weeks ago Macon change the part number. ; ordrng 1 W11322903 (cntrl-elec)

Near Indianola Dr, Madison, OH 44057
David R.

David R.

OTR MICROWAVE KITCHENAID KMLS311HBS3 "Replaced parts. Tested. Good. Put water in to heat up, good. Op test ok"

Near Old Post Rd, Olmsted Falls, OH 44138
Corey L.

Corey L.

REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Customer complaint of no cool, confirmed both sections room temp, unit not plugged in, plugged in and fans and compressor running, ran test four no frost pattern forming, unit needs ff evap and drier; ordrng 1 W11116006 (evaporator) and 1 WPW10143759 (dryer)"

Near Revere Cir, Middleburg Heights, OH 44130
Corina B.

Corina B.

WASHER WHIRLPOOL WFW92HEFW0 Replaced the bellow. Ran a CO test. Optest ok.

Near Shakespeare Ln, Avon, OH 44011
Brian M.

Brian M.

DRYER WHIRLPOOL WED85HEFC0 Cc unit not heating Found unit to be control locked Unlocked control Ran test cycle unit it heating up as designed

Near E Cottage St, Chagrin Falls, OH 44022
David R.

David R.

DISHWASHER GE GDT530PGD6BB Control not sending signal up to turn UI on. Ordering another control ; ordrng 1 WD21X24889 (CONTROL )

Near Fields Way, Lorain, OH 44053
Jason N.

Jason N.

REFRIGERATOR WHIRLPOOL WRB119WFBW01 Cc lower shelf support brokeInstalled new support. Advised customer to avoid filling drawers with large amount of product. Reserved handle for customer. Installed hinge cover. Op test good.

Near Yorkshire Rd, Cleveland Heights, OH 44118
David R.

David R.

WASHER MAYTAG MVWB835DW4 "Cc blanket had tangled up, through unit off balance. No error codes. Ran test 51/52, diagnostics and load size calibration. All components test good. Found some of the foam on siding of cabinet came off, cut off excess that was flapping and making noise during agitation. Ran a test cycle rinse and spin with towels in unit, tested good. Make sure to watch out for load size. Leveled unit out a little on left side, basket sitting towards middle more now. Unit good. Op test ok"

Near Lake Rd, Sheffield Lake, OH 44256
David R.

David R.

REFRIGERATOR WHIRLPOOL WRS588FIHV00 "Customer stopped me at front door, said is is working. Did not go inside house and look at fridge. No SVC collected.; saved tckt"

Near Jenee Dr, Lorain, OH 44053
Dan H.

Dan H.

REFRIGERATOR KITCHENAID KRSC503ESS01 "Installed new control, thermistor, and evaporator fan, op test good"

Near Cedar Rd, Cleveland Heights, OH 44106
Corey L.

Corey L.

REFRIGERATOR WHIRLPOOL WRF540CWHZ01 "Customer complaint ice build up in frz, confirmed found slides failed not springing shut, needs frz drawer slides; ordrng 2 WP13055901 (slide )s"

Near W 214th St, Fairview Park, OH 44126
Brian M.

Brian M.

DRYER ELECTROLUX EFME527UIW1 Installed belt OP Test Ok ; used 1 SHIPPING (shipping and handling) from stock

Near Riverside Dr, Novelty, OH 44072
Joe O.

Joe O.

WASHER MAYTAG MVWC415EW1 Cc: not draining/spinning clothes out properlyFound no stored error codes. Ran auto test and calibration. Ran drain and spin. Could not duplicate issue. Op test ok

Near Warren Rd, Lakewood, OH 44107
Corey L.

Corey L.

DRYER WHIRLPOOL WED4815EW1 "Customer complaint dryer tripping breaker, power cord installed correctly, getting 255v, ran timed dry on high temp for 10 minutes, breaker did not trip, breaker is a 30amp single through, unit is operating as designed, customer stated breaker was tripping with old dryer before this was purchased and doing it again, advised to get an electrician sounds like a weak breaker"

Near Stonegate Cir, Westlake, OH 44145
Brian M.

Brian M.

DRYER GE DX4500EE1WW "Cc unit spinning Found motor to be locked up will not spinNeeds motor ; ordrng 1 WE17X10010 (motor asm) and 2 WE1M504 (slide drum (wht))s and 2 WE1M1067 (slide bearing)s, used 1 SHIPPING (shipping and handling) from stock"

Near US-6, Rome, OH 44085
Brian M.

Brian M.

REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Installed mullion heater OP Test Ok

Near Bainbridge Rd, Chagrin Falls, OH 44023
Jason N.

Jason N.

DISHWASHER WHIRLPOOL WDT750SAHZ0 Installed control and wash motor/pump. Ran diagnostics cycle in entirety. Checked for leaks. Op test good.

Near Cormere Ave, Cleveland, OH 44120
Joe O.

Joe O.

WASHER MAYTAG MVWB835DW5 Cc: grease getting on clothingFound excess grease on dispenser rails. Cleared grease. Ran auto test and calibration. Op test ok

Near Orchard Park Ave, Cleveland, OH 44111
Joe O.

Joe O.

REFRIGERATOR WHIRLPOOL WRS325FDAM04 Installed led module. Op test ok

Near Treadway Ave, Cleveland, OH 44109
Jason N.

Jason N.

MICROWAVE WHIRLPOOL WMH31017HW "Cc using fan not working and will only heat for a few minutes Ran heat test with glass of water, unit pulling 14a, unit is heating, but cannot hear a cooling fan. With no cooling fan magnetron will over heat and cut out. Ran vent test, no vent fan. Checked in to vent fan, good at 121v. Unit needs fan motor. Customer is not repairing, he is going to uninstall the unit and return it to the store."

Near Euclid Ave, Cleveland, OH 44103
Corey L.

Corey L.

DISHWASHER AMANA ADB1100AWW5 "Customer complaint dw not draining, confirmed water in unit, turned drain on, pump just humming, tapped pump with hand and heard something break free and water drained out, op test good"

Near Ellison Rd, South Euclid, OH 44121
Jason N.

Jason N.

REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "Cc unit freezer not working right.Customer states it was snowy in the freezer for a few days, seems to be better now, she checked to make sure door was closed and make sure nothing was in the way of the seal. She also did not know how to set the freezer temperature. Advised customer on how to change unit temperatures. Freezer condition is normal at this time, no frost buildup, temps are at 0 degrees. Unit is operating as designed."

Near Stonehedge Dr, Painesville, OH 44077
Jason N.

Jason N.

REFRIGERATOR KITCHENAID KRSC503ESS01 Installed ui control. Op test good.

Near Wintergreen Hill Dr, Painesville, OH 44077
Joe O.

Joe O.

WASHER AMANA NTW4516FW3 Cc: loud noiseFound error codes f0e2(over suds) f7e5(shifter fault). Ran auto test. Ran manual agitate and spin. Unit functioning as designed. Ran calibration. Op test ok

Near Natchez Ave, Cleveland, OH 44109
Corina B.

Corina B.

DISHWASHER KITCHENAID KUDS30IXSS2 "CC that the dishes are dirty and have spots on them after running the dishwasher. Ran diag 6-2 fill valve, 6-1 low/no water. Ran a calibration. Started a cycle found the pump and motor not pushing the water threw the conduit. The spray arms are clear. Will need a pump and motor. ; ordrng 1 WPW10780877 (Pump and motor), used 1 Shipping from stock"

Near Gate House Ln, Rocky River, OH 44116
Jeff M.

Jeff M.

WASHER GE GTWN4250D2WS "The main control is not working correctly I put it in diagnostics and as I was rotating the Dale the LED lights for change 10 times rapidly indicating issue with the main control it also said that it had a E prong error to flow error a drain error A fill error est ; ordrng 1 WH12X10614 (washing machine main), used 1 SHIPPING (shipping and handling) from stock"

Near Wood Rd, Willoughby, OH 44094
David R.

David R.

REFRIGERATOR FRIGIDAIRE FGHB2844LF7 "Gasket damaged, took pic. Ordering kit. ***place on cancellation list if possible *** schedule as a 4 hour job. will need to possible take doors off to move unit out of place, little space in house; ordrng 1 5303918784 (air handler housin)"

Near Partridge Dr, Strongsville, OH 44136
Jason N.

Jason N.

FREEZER FRIGIDAIRE FPUH19D7LF1 "Cc unit ice maker does not workCould not manual index ice maker to test. Ice maker seized up. Unit needs ice maker. Customer payed part and service.; ordrng 1 297345201 (ICE MAKER 14246), used 1 SHIPPING (shipping and handling) from stock"

Near Hobby Horse Ln, Mentor, OH 44060
Corina B.

Corina B.

DISHWASHER KITCHENAID KUDS30FXSS8 "CC that the dishwasher fills and stops. Found the control and the wire harness had a electrical fire. Will need a new control and harness. The door when opening clunks. Will need new hinges and cable.; ordrng 1 W10479761 (Control) and 1 W10871221 (Harness) and 1 WP8534854 (Hinges) and 1 WP8534853 (Hinge rt) and 1 8194001 (Link), used 1 Shipping from stock"

Near Crestmont Cir, Avon Lake, OH 44012
Jeff M.

Jeff M.

WASHER MAYTAG MVWB765FW1 "The unit has been in a flood. Needs a transmission bearings are shot motor stator clutch springs; ordrng 1 W10734521 (slider) and 1 W10754158 (motor stator) and 1 W10754161 (motor rotor) and 1 W10811956 (drum assy), used 1 SHIPPING (shipping and handling) from stock"

Near Guilford Rd, Cleveland Heights, OH 44118
Jason N.

Jason N.

WASHER MAYTAG A9700 "Cc unit leakingRan multiple wash load then spin and drain. At extra large load setting, unit dripping from tub seal. Unit will need tub seal and bearing kit.; ordrng 1 6-2095720 (mounting s) and 1 6-2040130 (tub bearin) and 1 WPY015667 (retaining)"

Near Ranchland Dr, Mayfield Heights, OH 44124
Jason N.

Jason N.

WASHER WHIRLPOOL CAE2745FQ1 "Cc unit not powering on Customer sending pop to service@fredsappliance.comConfirmed unit will not power on, checked power in to control board, good at 123v. Unit needs control board. ; ordrng 1 W11188527 (cntrl-elec)"

Near Milverton Rd, Cleveland, OH 44120
Gabriel P.

Gabriel P.

DRYER MAYTAG MEDC300XW1 "Replace parts,opt test ok"

Near Elm Rd, North Olmsted, OH 44070
Gabriel P.

Gabriel P.

DISHWASHER KITCHENAID KUDS35FXSSA Found error code f10E1 mechanical failure on dispenser delete code ran test and dispenser door open and everything working so try doing the four cups test pass all four cups has equal water advice customer to run hot water through the sink before starting unit

Near Quail Hollow, Westlake, OH 44145
Jason N.

Jason N.

WASHER MAYTAG MVWB835DW3 "Cc unit not working and code f6e3Ran diagnostics, found codes f6e2 for ui cannot hear acu and f6e3 for acu cannot hear ui. Checked power in to unit, good at 120v, polarity is correct, unit is on a dedicated circuit. Called wp techline, Austin, replace both boards again and main harness.

Near Austin Powder Dr, Solon, OH 44139
Gabriel P.

Gabriel P.

WASHER AMANA NTW4516FW3 Replace tub opt test ok

Near Elsetta Ave, Cleveland, OH 44135
Gabriel P.

Gabriel P.

DISHWASHER GE GLDT690TWW00 Checked voltage on out let there is no power going to unit show employee need electrician opt test ok also they are tax free only charge 98.00

Near Hospice Way, Westlake, OH 44145
David R.

David R.

WALL OVEN KITCHENAID KEBU208SSS03 "Cc unit UI is steaming up, happened about 30 mins into steam option, customer said was using both ovens, also had both ovens at highest temp and highest browning. Techline, Ritz, not uncommon for UI to steam up especially when using steam options on both ovens at the same time. Common. Advised to put foil tape along the seams under the UI. Checked all other components. Good. Followed what techline said, said it will help with moisture going to UI but it is common good for the moisture and humidity to reach it. if both ovens are going at the same time with highest temps, definitely possible for more moisture/steam to rise up through vents. Normal. Op test ok."

Near Bradgate Ln, Strongsville, OH 44149
David R.

David R.

DISHWASHER KITCHENAID KDPM604KPS0 "Customer put go pro in unit and ran through a cycle. Noise is coming from 3 rack, like it’s rubbing up or binding. Customer found pump had broken clips on it, confirmed. Ordering parts.***two job count; ordrng 1 W10830523 (MANIFOLD ) and 2 W10831864 (TUBE)s and 1 W11101860 ( COVER ) and 1 W11416362 (PUMP MOTOR )"

Near Martin Dr, North Olmsted, OH 44070
David R.

David R.

RANGE WHIRLPOOL MGR8875WS1 Cc noises coming from control. Sounds like relays are clicking. Buzzing noises get loud. Don’t see any marks or spots on relays. Ordering control.; ordrng 1 WPW10157252 (cntrl-elec)

Near Brookfield Rd, Avon Lake, OH 44012
Corina B.

Corina B.

DISHWASHER KITCHENAID KDFE104DSS5 "CC that the dishes come out dirty, the upper rack comes out and the rack tab is missing. Advised cust to run the hot water in the sink before starting the dishwasher. Raised the feet. Found the bottom rack the tab is missing causing the rail to rust. ; ordrng 1 W10728160 (Row)"

Near Sorrento Ln, Avon Lake, OH 44012
Corina B.

Corina B.

WASHER MAYTAG MHW5630HW0 CC that the unit is leaking. Found a service pointer to replace the dispenser housing. Checked the housing look good. Will need a new housing. ; ordrng 1 W11465533 (Dispenser)

Near Barrington Dr, Avon, OH 44011
Corina B.

Corina B.

RANGE KITCHENAID KSGG700ESS1 Replaced the cooktop. Optest ok

Near Narragansett Ln, Bay Village, OH 44140
Joe O.

Joe O.

WASHER AMANA NFW5800HW2 Installed ui. Ran quick test. Op test ok

Near N Chestnut Commons Dr, Mentor, OH 44060
Jason N.

Jason N.

DRYER SAMSUNG DV40J3000EWA2 "Installed heater element. Ran dryer op test, good heat and airflow. Op test good."

Near Hazel Ave, Madison, OH 44057
David R.

David R.

RANGE GE JGB720SEJ4SS "Cc smelling gas with burners on. Tried all burners and confirmed. Gas still leaking out. Checked and found 3 valves still letting gas out. Gave estimate to customer for all valves. Customer paid SVC, do not order parts.; ordrng 1 WB21X20260 (valve burner 270 26.74 RR) and 1 WB21X20261 (valve burner 270 BL ) and 2 WB21X20262 (valve burner 270 RF)s, used 1 SHIPPING (shipping and handling) from stock"

Near Cobblestone Dr, Amherst, OH 44001
Corey L.

Corey L.

WALL OVEN GE JGRP20WEJ2WW "Customer complaint bake not working, confirmed, broil is working, found bake ignitor failed, quoted to replace, customer does not want repair, she stated she has never used the broil and doesn’t broil, offered to switch bake with broil ignitor, ok, switched ignitors, op test good"

Near Westbrook Dr, Euclid, OH 44132
David R.

David R.

REFRIGERATOR WHIRLPOOL WRF757SDEM01 "S16360 covers labor. Same repeating issue. Following steps on service pointer. Ordering parts needed per pointer. Customer owes parts and SVC. Called techline to confirm. 7728892200. Went over findings. Follow service point and make sure Test 7 is in step 2. Will need to steam out ice/frost***request double labor.***3 hour job count; ordrng 1 W11033168 (harns-wire) and 2 W11456069 (CLAMP)s and 1 W11457241 ( PAN), used 1 SHIPPING (shipping and handling) from stock"

Near Sunfish Cove, Avon, OH 44011
Corey L.

Corey L.

WASHER WHIRLPOOL NTW4611BQ1 "Replaced suspension rods with kit, op test good"

Near Henritze Ave, Cleveland, OH 44109
Jeff M.

Jeff M.

DRYER WHIRLPOOL WGD4815EW2 Dryer is not turning on I tested all the fuses the switches everything tested good the centrifugal switch tested good and needs new timer; ordrng 1 WPW10185981 (timer)

Near Shaker Rd, Cleveland Heights, OH 44118
Joe O.

Joe O.

REFRIGERATOR WHIRLPOOL WRF535SWHZ01 "Recovered refrigerant, installed listed parts. Put unit into 28 inch vac for 15 mins, recharged with 4.5oz of r134a. unit is cooling. advised customer to allow 24 hrs for cooling. op test ok ; used 1 TJAF1200 (PROCESS), 1 W10895748 (COUPLER ), 2 W10895757 (COUPLER), 1 W10896678 (COUPLER), and 1 W10896689 (COUPLER) from stock"

Near Karen Isle Dr, Willoughby, OH 44094
Jason N.

Jason N.

WASHER MAYTAG MHW5620HW0 "Cc unit not spinning out clothes, still damp at the endRan diagnostics, found codes f0e5 for off balance load. Ran auto cycle, all functions normal. Advised customer about load sizing, avoid too large or too small loads. Customer admitted she washed a large comforter when this happened. Advised customer unit may or may not handle it well, and she can always use the drain and spin option if loads still seem a little too wet at the end. Unit is working as designed."

Near Sands Blvd, Madison, OH 44057
Brian M.

Brian M.

REFRIGERATOR KITCHENAID KRFF300EBL00 "Cc unit still frosting up and noise Found fan hitting ice found unit not going into a proper defrost Ran forced defrost unit would not go Needs freezer harness ; ordrng 1 WPW10487766 (harns-wire), used 1 SHIPPING (shipping and handling) from stock"

Near Auburn Rd, Chardon, OH 44024
David R.

David R.

DRYER WHIRLPOOL WED8500DC4 Cc dryer squeaking. Idler pulley worn down. ; used 1 4392067 (DRYER REPAIR KIT) from stock

Near Angela Dr, North Olmsted, OH 44070
Jeff M.

Jeff M.

RANGE WHIRLPOOL WFE504W0JZ0 "Thermal block is fired replaced with tl op tested good ; used 1 PT500L (3 PRONG DRYER CORD), and 1 W11416047 (TERM BLOCK KIT - RANGE) from stock"

Near Nela View Rd, Cleveland Heights, OH 44112
Jeff M.

Jeff M.

RANGE WHIRLPOOL MER8700DS1 The unit isn’t heating the back ele is open ; ordrng 1 W10779716 (elmnt-bake)

Near Maywood Rd, South Euclid, OH 44121
Corina B.

Corina B.

REFRIGERATOR JENN-AIR JFC2089HEP CC that there is frost in the freezer. Steamed out the freezer. Gasket is touching the frame. Slides going in and out properly. Optest ok.

Near Lake Rd, Bay Village, OH 44140
David R.

David R.

REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Cc of knocking noise. Went through diagnostics, tested fans, motors, compressor, all check good. Took off cover, looked at fans, nothing blocking checked damper. Good. Went through Icemaker cycle., dropped ice and called for water. Good. Checked dispenser, good. Unit test good. Cannot duplicate. Op test ok"

Near Sherwood Dr, North Olmsted, OH 44070
Jason N.

Jason N.

RANGE HOOD WHIRLPOOL WVW51UC0FS1 "Cc unit is rustingCustomer states she has rusty buttons, she’s tried several times to clean it off, doesn’t work. Confirmed rusty buttons. Snapped pic. Unit operation is not affected, not sure if this is qualify for warranty work, this may be considered cosmetic. ; ordrng 1 W10895848 (cntrl-elec)"

Near Hopkins Rd, Mentor, OH 44060
Jason N.

Jason N.

REFRIGERATOR WHIRLPOOL WRF535SWHZ03 "Cc unit not coolingFound unit will only run with doors open. When both door switches are depressed all functions stop. Replaced Jazz board using truck stock part. Programmed to 12, unit operation test good. All functions normal, unit is starting to cool.; used 1 WPW10503278 (CNTRL-ELEC) from stock"

Near Duneden Ave, Solon, OH 44139
Dan H.

Dan H.

RANGE JENN-AIR CVG4280S "Customer complaint that burners are not lighting, confirmed, igniter switches are not working, unit is missing a knob, unit needs two igniter switches and a knob; ordrng 2 WPY704512 (Switch)s and 1 WP71001641 (Knob), used 1 SHIPPING (shipping and handling) from stock"

Near Frazier Dr, Rocky River, OH 44116
Corey L.

Corey L.

REFRIGERATOR KITCHENAID KRFC704FPS00 "Customer complaint im not working, confirmed, found wire for fill tube heater broken, unit needs fill tube heater; ordrng 1 W11230096 (tube-water)"

Near Deer Run, Brecksville, OH 44141
Dan H.

Dan H.

MICROWAVE WHIRLPOOL WMH76719CZ "Customer complaint that unit is not working, confirmed unit is not heating, capacitor and diode are good, unit needs new magnetron ; ordrng 1 W10818686 (Mag)"

Near E 43rd St, Cleveland, OH 44103
Corina B.

Corina B.

REFRIGERATOR GE PFSS5NJWASS "CC that the unit is not cooling. Found the compressor not running. Checked the compressor with the tester, 1.00 amps. Will need a new inverter board. ; ordrng 1 WR49X10283 (Inverter), used 1 Shipping from stock"

Near Ali Ave, Middleburg Heights, OH 44130
Brian M.

Brian M.

DRYER SAMSUNG DV50K8600EV/A3 "Cc unit making noise Found noise coming from idler pulley and belt Also found tub to have started to crack showed customer Needs belt and pulley ; ordrng 1 DC93-00634A (Idler) and 1 6602-001655 (Belt), used 1 SHIPPING (shipping and handling) from stock"

Near Evergreen Dr, Streetsboro, OH 44241
Brian M.

Brian M.

DISHWASHER WHIRLPOOL WDF590SAJW0 Cc door wont shut Found hinges damaged Needs hinges ; ordrng 1 WP8534854 (door hinge) and 1 WP8534853 (door hinge)

Near Duffield Rd, Kent, OH 44240
Brian M.

Brian M.

WASHER MAYTAG MVWB865GW0 Cc uni5 not working properly Found unit unable spin Rotor and stator are rusted Due to gearcase leaking Needs stator rotor and gear case Does not need lid latch ; ordrng 1 W10915700 (stator) and 1 W10915701 (rotor) and 1 W10754448 (clutch) and 1 W10811956 (drum assy)

Near Franklin St, Mantua, OH 44255
David R.

David R.

WALL OVEN WHIRLPOOL WOD51ES4ES01 "Cc inside door upper in dirty. Took pics. Went over and checked the seal, seal is flush, not broken or ripped. Door is closing properly and snug against seal. Seal and door good. Hinges good. Door needs to be clean. Looked at notes, will need to charge for cleaning. Have pictures taken if needed for review."

Near Willet Cir, North Olmsted, OH 44070
Joe O.

Joe O.

REFRIGERATOR WHIRLPOOL WRT549SZDM01 "Recovered refrigerant, installed listed parts. Put unit into 28 inch vac for 15 mins, recharged with 4.16oz of r134a. unit is cooling. advised customer to allow 24 hrs for cooling. op test ok; used 1 TJAF1200 (PROCESS ), 1 W10895713 (COUPLER ), 1 W10895748 (COUPLER ), 1 W10895757 (COUPLER), 1 W10896678 (COUPLER ), and 1 W10896689 (COUPLER ) from stock"

Near Euclid Ave, Cleveland, OH 44114
Joe O.

Joe O.

WASHER CROSLEY VAW3584GW1 Cc: lid not lockingFound error code f8e1(long fill no fill). Ran auto test and calibration. Found no cold water entering unit. Found no cold water coming from house. Needs plumbing looked at. Op test ok

Near Fairfax Ave, Cleveland, OH 44128
Brian M.

Brian M.

REFRIGERATOR KITCHENAID KSSC42QTS03 "Cc unit chirps Found noise to be coming from main control loosing power then powering back on Gave quote on board replacement ; ordrng 1 W10789107 (cntrl-elec), used 1 SHIPPING (shipping and handling) from stock"

Near Ashleigh Dr, Chagrin Falls, OH 44022
Brian M.

Brian M.

REFRIGERATOR WHIRLPOOL WRX986SIHZ01 Cc of squeaking from right door Found hinge cover not seated properly rubbing door But cover in right location OP Test Ok

Near Woodsmore Dr, Solon, OH 44139
Brian M.

Brian M.

WASHER WHIRLPOOL WTW6120HW Complaint unit wont drain Found drain pump not plugged in Plugged drain pump In added a bucket of water and ran drain test OP Test Ok

Near Nicholas Way, Kent, OH 44240
Gabriel P.

Gabriel P.

WASHER AMANA NTW4516FW3 "Unit was overloading she need it information how to load it and use it explain .and ran calibration and auto test,pass opt test ok"

Near E 30th St, Lorain, OH 44055
Brian M.

Brian M.

REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Installed damper OP Test Ok ; used 1 SHIPPING (shipping and handling) from stock

Near W Homestead Dr, Aurora, OH 44202
Brian M.

Brian M.

REFRIGERATOR WHIRLPOOL WRB119WFBM00 Installed control Cleared evap installed bi metal harness OP Test Ok ; used 1 SHIPPING (shipping and handling) from stock

Near Caves Rd, Chesterland, OH 44026
Corina B.

Corina B.

DISHWASHER KITCHENAID KUDE70FXSS5 "CC that the unit is leaking from the left side. Removed the front door. Started a hour wash, let run for awhile. No leaks. Started the dishwasher with the door on, no leaks. Optest ok. Advised cust to get a video of the dishwasher leaking. Can not dup"

Near Hinsdale Ct, Middleburg Heights, OH 44130
Dan H.

Dan H.

REFRIGERATOR WHIRLPOOL WRS321SDHZ05 "Installed new user interface , advised customer to monitor"

Near Carol Dr, Cleveland, OH 44119
Dan H.

Dan H.

REFRIGERATOR MAYTAG MFI2570FEZ02 "Customer complaint that ice maker freezes up into a big block of ice, found ice maker fill cup frozen over, unit needs new valve; ordrng 1 WPW10312696 (Valve), used 1 SHIPPING (shipping and handling) from stock"

Near Public Square, Cleveland, OH 44114
Corina B.

Corina B.

DRYER WHIRLPOOL WGD5100HW0 Replaced the harness. Customer has a foil style vent advised customer to replace with a semi rigid or rigid vent.

Near Norwood Dr, Brook Park, OH 44142
Jeff M.

Jeff M.

RANGE WHIRLPOOL WFG505M0BS3 Installed new part unit tested good

Near Laurelhurst Rd, University Heights, OH 44118
Corina B.

Corina B.

REFRIGERATOR WHIRLPOOL WRF560SEHZ00 CC that the arm fell off. Reattached the arm. Optest ok.

Near Franke Rd, Middleburg Heights, OH 44130
Corey L.

Corey L.

WALL OVEN WHIRLPOOL WOD77EC0HS00 "Customer showed home closing date paper work putting unit under warranty, customer complaint oven turns on by itself and while cooking will sometimes turn off also Bluetooth not working, ran diagnostics found found f6e0 ui lost communication, cleared, power good to control, cycled power to unit, error light turned on per tech sheet replace ui, replaced ui with part sent, op test no good, unit thinks it’s a micro/oven combo, gave customer connection team 866 number for connectivity, customer called connection team while tech talking with tl, spoke with Robert, was able to change model number in ui preferences to switch to dbl oven, spoke with connection team to set up WiFi, performed update, op test good"

Near Mulberry Pointe, Brecksville, OH 44141
Dan H.

Dan H.

REFRIGERATOR WHIRLPOOL WRF535SMBM00 "Customer complaint that unit is not making ice, found ice bin full, ice maker cycled and filled, unit is operating as designed"

Near E 236th St, Euclid, OH 44123
Dan H.

Dan H.

REFRIGERATOR WHIRLPOOL WRS325SDHZ04 "Recovered refrigerant, installed compressor , evaporator,and filter drier, brought system into a 28 vacuum, watched 15 minutes, no change on gauges, recharged unit with 5.5oz of r134a, good frost pattern, op test good, advised customer to wait 24 hours before restocking refrigerator"

Near Madison Ave, Lakewood, OH 44107
Corey L.

Corey L.

REFRIGERATOR WHIRLPOOL WRT351SFYB00 "Replaced evap fan motor and cleared ice, op test good"

Near Morning Star Ave, Maple Heights, OH 44137
Corey L.

Corey L.

REFRIGERATOR WHIRLPOOL WRT311FZDW01 "Replaced evap and dryer, held 29” vac, added 4.25oz r134a, low side settled at 0, good frost pattern, op test good"

Near Franklin Rd, Maple Heights, OH 44137
Dan H.

Dan H.

WASHER MAYTAG MVWB835DW5 "Customer complaint that you turn it on beep beep beep sometimes it works clothes wet at end, unit is leaning to the right and has a board under feet, advised customer that unit needs to be on a solid level surface, ran diagnostics found f0e2(over suds), f0e5(off balance), f5e3(lid will not unlock), f2e1(stuck key),and f0e3(over loaded) error codes, lid locks and unlocks, unit spins and agitates, found fill hoses reversed, unable to correct because the valve sparks all over when close, advised customer that they need a plumber to repair valves, started normal wash cycle, unit filled and began agitating, unit is operating as designed, advised customer that a load size equals 6-7 bath towels and to only use 1-2 tablespoons of H.E detergent"

Near W 98th St, Cleveland, OH 44102
Gabriel P.

Gabriel P.

DISHWASHER/B-IN MAYTAG MDB7959SKZ0 "Replace parts,opt test ok"

Near Redhill Dr, Lorain, OH 44052
Dan H.

Dan H.

WASHER WHIRLPOOL WTW5560SQ0 "Installed new clutch, op test good"

Near Burger Rd, South Euclid, OH 44121
Corina B.

Corina B.

WASHER AMANA NTW4516FW3 "CC that the unit shakes. Checked the basket, centered. Advised cust the shaking is normal. Optest ok."

Near W 161st St, Cleveland, OH 44135
David R.

David R.

REFRIGERATOR N/A MSD2756GEB "Cc of noise when trying to dispense ice, no ice was coming. Removed Icemaker, found ice was stuck on motor and in door flap causing loud noise. Removed whatever ice blocking. Tested. Good. Op test ok"

Near Brick Mill Run, Strongsville, OH 44136
David R.

David R.

REFRIGERATOR WHIRLPOOL WRF535SWHV02 "Cc frosting in FZ. Found gap on top of gasket. Put silicone over cabinet. Removed all ice, ice was blocking light. Used hot gun to conform. Good. Give 30 mins before opening. Op test ok"

Near Glenwood Trail, Brecksville, OH 44141
Jeff M.

Jeff M.

REFRIGERATOR WHIRLPOOL WRS588FIHZ Installed new part unit tested good

Near Dillon Dr, Ashtabula, OH 44004
Jeff M.

Jeff M.

DISHWASHER MAYTAG MDB4949SHZ1 The water was off unit op tested good

Near Litchfield Dr, Mentor, OH 44060
Gabriel P.

Gabriel P.

WASHER WHIRLPOOL WFC7500VW2 "I wasn’t able to get it to diagnostics to check for error code Call tech line spoke to pj he got me to diagnostics we ran the test it pass check pump catch found two pennies discoloring clear also we unplug unit then plug back in and re program the control wants that was done he said there is nothing else we can do it has to be a load size issue explain landlord,opt test ok"

Near Tremont St, Elyria, OH 44035
Joe O.

Joe O.

REFRIGERATOR WHIRLPOOL WRF954CIHM00 "Installed ui. Ran ice maker diagnostics. Ran ice maker fill tube heater, ran ice maker fill. Op test ok ; used 1 SHIPPING (shipping and handling) from stock"

Near Chadwick Ct, Mentor, OH 44060
Jason N.

Jason N.

WASHER WHIRLPOOL WTW4955HW1 "Installed basket and suspension spring. Ran auto test and calibration. Op test good. Minimal vibration, normal for this unit."

Near Thomas Ct, Mentor, OH 44060
Joe O.

Joe O.

WASHER WHIRLPOOL MVWB835DW3 "Cc: no powerFound error code f6e2(communication error), and f2e1(stuck key). Could not run any tests, unit will not allow selections after checking error codes. Needs control and uiCustomer does not want to repair at this time"

Near Hidden Woods Trail, Cleveland, OH 44143
Brian M.

Brian M.

WASHER MAYTAG MVWC465HW2 Cc unit stuck on spin Found spin light flashing Reset control Ran diagnostics found no errors Ran auto test and calibration Advised on loading and soap usage OP Test Ok

Near Derbyshire Dr, North Randall, OH 44128
Brian M.

Brian M.

RANGE WHIRLPOOL WFE320M0ES2 Installed control Ran test bake to 350 OP Test Ok

Near Springvale Dr, Warrensville Heights, OH 44128
Corina B.

Corina B.

WASHER WHIRLPOOL WTW6200VW0 CC that SD comes up. Found the basket not engaging to spin. Oil leaking from underneath. Will need bearings.; used 1 W10435302 (Bearings) from stock

Near W 89th St, Cleveland, OH 44102
Corina B.

Corina B.

REFRIGERATOR KITCHENAID KSSC48FMS00 CC that the ice maker is not making ice as much. Cycled the ice maker found the gears getting stuck not rotating properly. Will need a new ice maker; used 1 4317943 (Ice maker) from stock

Near Legacy Pointe Pkwy, Avon Lake, OH 44012
Dan H.

Dan H.

DISHWASHER KITCHENAID KDPE234GBS0 "Installed new dispenser, op test good"

Near Old Pleasant Valley Rd, Middleburg Heights, OH 44130
Brian M.

Brian M.

WASHER MAYTAG MVWB765FW3 Cc audio stoped working Found audio to be turned off Showed customer how to turn it back on OP Test Ok

Near McCracken Rd, Garfield Heights, OH 44125
Dan H.

Dan H.

REFRIGERATOR KITCHENAID KRMF706ESS01 "Recovered refrigerant, installed compressor , evaporator,and filter drier, brought system into a 28 vacuum, watched 15 minutes, no change on gauges, recharged unit with 6oz of r134a, good frost pattern, op test good, advised customer to wait 24 hours before restocking refrigerator ; used 1 Tjaf1200, 1 W10890099, 1 W10890131, 1 W10890121, 1 W10890117, and 1 W10890087 from stock"

Near Fairwinds Dr, Strongsville, OH 44136
Brian M.

Brian M.

RANGE KITCHENAID KSGB900ESS0 Cc left front burner not simmering flame goes out Fund orfice to be dirty Removed orfice and cleaned it OP Test Ok

Near Surrey Dr, Aurora, OH 44202
Gabriel P.

Gabriel P.

REFRIGERATOR MAYTAG MFI2670XEM7 "Found ice maker constantly cycling and not stoping or filling with water replace new ice maker opt test ok ; used 1 SENIORDISCOUNT (senior discount), and 1 W10882923 (ICE MAKER ASSY 103.59) from stock"

Near Middle Ave, Elyria, OH 44035
David R.

David R.

REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "Cc not getting water or ice. Went to back of unit, tested valve, water came directly out of valve. Frozen reservoir, service pointer. Ordering parts from Pointer. ; ordrng 1 212643 (sealer-gum) and 1 W10801011 (reservoir) and 1 W10841140 (adhesive) and 1 WP2198677 (connector) and 1 WP2300868 (fitting)"

Near Versailles Dr, Strongsville, OH 44136
Corina B.

Corina B.

WALL OVEN WHIRLPOOL KOCE500ESS08 CC that the lights flicker. Called t/l Butch that the voltage to l1-n drops below 109 volts the lights will flicker. Cust does not have paperwork from an electrician for voltage. Call CP and said we need the paperwork from an electrician

Near Melibee Dr, Westlake, OH 44145
Corina B.

Corina B.

DISHWASHER MAYTAG MDB8989SHZ0 Plugged the ui in. Optest ok

Near Parkside Dr, Lakewood, OH 44107
Corina B.

Corina B.

WALL OVEN KITCHENAID KODE507ESS01 "CC that the sabbath mode is not working. Can only get one oven into sabbath mode. Called t/l. Set upper and lower oven to temp start for both, then hit tools-clock 7. Optest ok"

Near Shaker Blvd, Shaker Heights, OH 44122
David R.

David R.

MICROWAVE WHIRLPOOL UMV1160CW7 Replaced parts. Tested. Good. Op test ok

Near Longmead Ave, Cleveland, OH 44135
Joe O.

Joe O.

DRYER WHIRLPOOL WED6620HW1 Installed ui. Tested. Ran test cycle. Op test ok

Near Golfway Ln, Lyndhurst, OH 44124
Dan H.

Dan H.

DISHWASHER KITCHENAID KDFE304DBL0 "Customer complaint that unit is leaking, confirmed, found unit leaking from diverted va.ve, unit needs new sump assembly ; ordrng 1 WPW10455261 (Sump)"

Near Lakeview Dr, Parma, OH 44129
Joe O.

Joe O.

OTR MICROWAVE GE JVM1740SM1SS "Cc: not workingFound unit not powering on or starting. Found unit is receiving proper power. Cycled power to unit, control lit up. Ran test cook. Unit is not heating. Found door switches are not being fully pressed. Needs door switches"

Near Bexley Blvd, South Euclid, OH 44121
Jason N.

Jason N.

RANGE WHIRLPOOL WFG320M0BW2 Cc gas smell/leakBubbles checked all connections on unit. Bubble checked gas line and gas shut off. Gas coming from shutoff valve itself when turned on. Advised customer to contact plumber or local gas company to have shut off valve replaced.

Near W 104th St, Cleveland, OH 44102
Dan H.

Dan H.

REFRIGERATOR WHIRLPOOL WRS322FDAM04 "Installed new led modules , op test good"

Near W River Rd, Columbia Station, OH 44028
Corina B.

Corina B.

REFRIGERATOR WHIRLPOOL WRB322DMBM01 "CC that the food is getting defrosted. Ran diag for the fans, compressor and damper, good. Will need a new control. ; ordrng 1 WPW10503278 (Control), used 1 WPW10503278 (Control) from stock"

Near Harris Rd, Richmond Heights, OH 44143
Brian M.

Brian M.

WASHER MAYTAG MVWB865GW0 Cc unit not running properly Found stored error for lid not open in between cycles Ran auto test and calibration Ran manual spin and agitation Unit is working properly

Near Keith's Close, Streetsboro, OH 44241
Corina B.

Corina B.

REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "CC that the door does not shut, no water are ice dispensing. Found a dent In The left hand door not hitting the door switch.When holding the switch the ice and water dispense. Will need a new door and switch. ; ordrng 1 W11307224 (Left door) and 1 W11396033 (Switch)"

Near Eaton Rd, Fairview Park, OH 44126
Gabriel P.

Gabriel P.

REFRIGERATOR WHIRLPOOL WRF757SDHV00 "Replace part,opt test ok"

Near Terrell Dr, North Ridgeville, OH 44039
Gabriel P.

Gabriel P.

REFRIGERATOR GE PFE29PSDDSS Parts no longer available is discontinued found fan not running getting voltage but not starting office have marcone research