Local Reviews
Powered by Fluid LOCALGreat service, Great job!
JAYSON - Streetsboro, OH
We Thank U much!
Great service
LAURA - Parma Heights, OH
Yong man was very knowledgeable
Prompt, curious service
HEATHER - North Olmsted, OH
Fast service, reasonable charge
CYNTHIA - Middleburg Heights, OH
Friendly and knowledgeable technician.
Great Service
ELIZABETH - Lorain, OH
Lacking washer...
SARA - Geneva, OH
Smart, considerate, and adept service.
Chris was very polite, smart and awesome
Colleen - Garfield Heights, OH
If it wasn't for Chris we would not know about the frame on the stove and the really poor service the delivery people gave us
Great Service!
DON - Rootstown, OH
Great service
HOPE - Mayfield Heights, OH
Great Service
JONATHAN - Parma, OH
Chris was great with explaining what the issue was and had the machine up and running within 15 minutes. He also had a great personality and you can tell he enjoys what he does.
Kithenaid dishwasher repair
615 - Cleveland, OH
The technician was very professional and made the repairs quickly and without any problems.
Fixed my dishwasher!
RONALD - Avon Lake, OH
Took 2 trips but very efficient.
Great service
ESTHER - Mentor, OH
love your service
GIOVANNI - Westlake, OH
both times your people have been to my house i've received useful tips beyond just the repair at hand, super professional people
Great service
COCETTE - Cleveland, OH
Always good
CASEY - Moreland Hills, OH
These guys are always on time, they are respectful and do a good job quickly. What more can you ask for? Maybe for a Whirlpool appliance to not break in the first place…
Excellent technician
ANDRUS - Middleburg Heights, OH
Chris was very informative and knowledgeable. He did things quickly and efficiently.
Thorough and friendly
CATHY - Chagrin Falls, OH
Tech went beyond any expectation to just inspect and solve problem when he explained why!!
Super Service
JOHN - Elyria, OH
On time. Immediately went to work. Identified the problem and fixed it in less than 5 minutes.
finally! a REAL REPAIR TECHNICIAN!
(Barbara) for DAVID - Bay Village, OH
BRIAN WAS CAPABLE, POLITE, THOROUGH, CAREFUL, TENACIOUS AND MOST IMPORTANTLY, SUCCESSFUL! He is, hands down, the finest repair worker whom I have had the privilege to use. He should be the protptype for all those in this line of work. You are so lucky to have him.
Terry Ryan
TERRY - Avon Lake, OH
Good job
She did a great job for us.
DIANNA - Eastlake, OH
Dinesh
DINESH - Pepper Pike, OH
Great service
Linda
LINDA - Lyndhurst, OH
Great service on time
Great service, polite & friendly
LINDA - Conneaut, OH
Cindie
CINDY - Chardon, OH
Great service. Timely. Professional. Robert did a very nice job. I would definitely use this company again
Traci
TRACI - Mentor, OH
Great service
Very professional service rendered with courtesy and consideration
MARCIA - Oberlin, OH
👍 service
WILLIE - Berea, OH
On time. Concerned about customers need. Very good service!
Shelley
SHELLEY - Oberlin, OH
He did a great job, friendly
Great service, went the extra mile
ALMA - Willowick, OH
Pleased with the thoroughness that Corina gave us. She found out what was making the noise. Would recommend her anytime.
great service
BRIAN - Madison, OH
Very nice
BETH - Rocky River, OH
great service
MARIAN - Chardon, OH
art did a good job explaining the problem with our dishwasher
pleasant and courteous
WILMA - Brook Park, OH
great experience with your company, thank you also very professional
Dishwasher Repair
SANDRA - Dorset, OH
OUTSTANDING Service!! Art is knowledgeable, competent, and a really nice guy. He's a credit to your company!!!
Mark
MARK - Middleburg Heights, OH
Chris was in time, professional and did a great job
june
JUNE - Cleveland, OH
One time throw investigation and solution to problem made the experience much better
Great service and technician
JOSEPH - Mayfield, OH
Excellent!
Clayton - Avon Lake, OH
Very good job.
PATRICIA - Kent, OH
Very good Service and service man was very polite and friendly.
great job
Adam - Perry, OH
great service! top notch!
Dishwasher checkup
NICOLE - Cleveland, OH
Great service. Corina very knowledgeable.
KAREN - Painesville, OH
Prompt and fast service
BARBARA - Avon Lake, OH
finally got the problem taken care of
RONALD - Parma, OH
Cris was able to find the problem and fix it quickly. this was the third time your service people were here.
Great Service
GERALD - Avon Lake, OH
We were most pleased with this service call. Brian was very professional and knowledgeable. He quickly found the source of our problem, i.e. erratic washer operation. He also showed us how to initiate a 'spin only cycle' if we felt the clothes were too wet at the end of the wash cycle.
Professional & great service
BONNIE - Avon, OH
Great Service
VICTOR - Novelty, OH
Technician explained every step of repair
Great Service
MOHAMMAD - Lakewood, OH
The technician was friendly, professional and straightforward
Linda
LINDA - Cleveland, OH
Great job
ABSOLUTELY TOP NOTCH
DAVE MILLER - Lorain, OH
NONE BETTER.
Excellent
BEVERLY - Cleveland, OH
Very professional and competent service repairman.
we were treated great from the receptionist that answered the phone to the service man. Would use Fred's appliance in the future. Thanks everyone!
JOE - Strongsville, OH
owner
SUE - Chesterland, OH
Eva
EVA - Solon, OH
GREAT SERVICE!!!
JAMES - Brooklyn, OH
Chris called before arriving, He was very polite and showed us what was wrong with our washer, then fixed the problem. I would request Chris if we ever need service on our washer or dryer! My wife Lori and I thank you very much. A+
Very knowledgeable
JEFF - Solon, OH
Ice maker replacement
Chuck - North Ridgeville, OH
Set up appointment,arrived on time, very pleasant, found problem, ordered new ice maker, made another appt., ice maker arrived next day, came back Tues. removed the old one put in the new one and "BAM" got ice! Would recommend Fred's
Great service. The best.
STUART - Cleveland, OH
Competent, reliable and friendly.
Service fine, disappointing communications
CATHY - Lyndhurst, OH
My service was fine. I am quite disappointed regarding ZERO notification that I would be charged with a 100% warranted service call SET UP BY WHIRLPOOL NOT ME. Your staff phoned me during the day to ask if I could push my appt back due to emergency with your tech and would send someone else and had ample time to notify me of a charge. This did not occur. The tech came at 450pm and told me. I called your office and your operator stated that they were leaving at 5pm and could not stay for a call I would place to whirlpool to verify this. Whirlpool called your company at 503pm and your office was closed. Your tech contacted his boss and still required payment, which I paid and now am being refunded. A LOT OF TIME AND WORK UNNECESSARY HAD COMMUNICATION OCCURRED.
Response from Fred's Appliance Service:
Hello Kathy, Very sorry for your troubles. Upon reviewing your job records, we've found that this was the third trip to your home with no problem found. With regret, your manufacturer warranty only covers functional failures to your unit. You'll find this information in your owner's manual. Please feel free to get in touch with us to further discuss. You may email service@fredsappliance.com or call 888-453-7337. Thank you! -The Fred's Team
Very prompt service and very polite
GERALD - Roaming Shores, OH
I will surely call upon Fred's if I have any future problems with my applances.
Very informative
CHUCK - Ashtabula, OH
Prompt, thoroughly went over things
Good knowledgeable service
DAVID - University Heights, OH
Service tech came on time and completed the job in a very short period of time
Carmelina
CARMELINA - Broadview Heights, OH
Chad was very prompt in arriving on time and did a nice job replacing the Handel. He communicates well with customers.
Great service - explained alot about my appliance
MICHELLE - North Royalton, OH
Great service - explained a lot to me about my appliance
Good service. An hour late. No call indicating such.
WILLIAM - Elyria, OH
Pleased with service. Higher price than expected.
CARRIE - Mentor, OH
No issues at all with service or repairman. However, I was surprised to be charged for a service call on top of the labor. Typically, when contractors are called out and their visit results in either no work or an inexpensive repair then I see the point of paying a service charge. Businesses deserved to be paid for their time. But when the visit results in approximately $150 labor charge, the service call fee is waived or factored into the labor costs. Just my two cents. Good serviced. Pleased with the repair.
Great
STEVE - Kent, OH
Courteous, thorough and very good at his job.
Fantastic Service !!
BETTE - Mantua, OH
Pleasant, punctual, and clean....
Great service quick & efficient
Shaffer - Mantua, OH
Art was fantastic!
Terri - Ashtabula, OH
Art wrestled with my wall unit KitchenAid oven and microwave. He was wonderful, changed the noisy fan, and I am now baking up a storm! My microwave light was nearly impossible to change but he persisted and got it done. Thanks again!
Nikole Benjamin
Benjamin - Garrettsville, OH
Service was great!
Great service.
LINDA - Garfield Heights, OH
Great service..on time..very professional!
Service on Monday Apr 17
GENE - Euclid, OH
He knows what he is doing.
Liked letting the customer know the name and photo of the technician. Like the updates on the progress of technician reaching the house.
ALEX - Garfield Heights, OH
Eric was knowledgeable about the machines and completed a diagnostic.
Great appliance man
ANNE - Pepper Pike, OH
Wanted to make sure washer was fixed
prompt and great service
BARBARA - Avon Lake, OH
Fantastic job. Chads a great guy!
JOANIE - Broadview Heights, OH
Thanks for the repair!
GAIL - Chardon, OH
Knowledgeable in diagnosis refrigerator problem.
GREAT SERVICE
LYNDA - North Royalton, OH
CHAD WAS EXCELLANT
Great Service,
5hr DishWasher - Willoughby, OH
Happy to get a repairman at the early end of scheduled time frame. Polite, clean and did not reek from cigarettes. Thank you.
Excellent service
CAROLYN - Lorain, OH
Very professional.Very nice.
Great service
PAUL - Aurora, OH
Robert was very professional and fixed the problem quickly
Nickey
NICKEY - Cleveland, OH
Excellent
service call
SANDRA - Beachwood, OH
good tech person I thought on a refigerator service would be quicker if it was not working right and food could be spoiled.
Great service
MIR - Brook Park, OH
Good Service!
CAROL - Aurora, OH
Good!
Disappointing
DAVID - Aurora, OH
We have had Fred's Appliance to our home several times in the past and we were always very satisfied with the technician and the work they provided. This time, however, we were very disappointed. Once the technician arrived, he got right to work but I felt he was very dismissive of my questions and concerns. He said our convection oven was in perfect working order, even though it does not bake evenly on the "convection" mode. I was told to rotate my baking sheets to accomplish evenly baked cookies. I have owned convection ovens before this one and have never had to rotate baking sheets. We still don't feel our oven is working properly, but since your evaluation, we aren't sure of our next step.
Response from Fred's Appliance Service:
Hello David! Thank you for your note. We're sorry you're still having trouble. Please reach out to us directly to further address your concerns at service@fredsappliance.com or 888-453-7337. Thank you! -The Fred's Team.
Maytag warranty visit
SUSAN - Cleveland, OH
Excellent service. Kept me well informed about technicians arrival time. Very satisfied.
Bill
BILL - Wellington, OH
Service man was very professional. Arrived on time and was courteous about removing his shoes.
Good Service
DORIS - Columbia Station, OH
Ciocca
BEVERLY - Cleveland, OH
Bobber
BOB - Chagrin Falls, OH
Prompt arrival! Quick service!
very upset
MARY - Middleburg Heights, OH
Good morning. Since I was at work, my adult son, Eric was home at the time of service. He was told that I will be charged next time he comes out, and there is food stuck in the bottom dishwasher trap with an additional cost to me since this has happened before. Want you to know that I DO soak, rinse dishes prior to putting into my dishwasher. Did not realize that my bird maybe getting food in the dishwasher when he occasionally throws his food dish off the top of the refrigerator. This will be changed. My question and complaint is, doesn't a technician get paid WHATEVER the problem is? I did not see or read any stipulations, limitations, or specific criteria of repair when purchasing my extended warranty. I can reassure you that I will not be renewing my contract with the company providing warranty coverage if your company is providing service. When I see patients who have repeat problems, I do not tell them that I will be billing them extra.
Response from Fred's Appliance Service:
Good Morning Mary, Thank you for your review. I'm very sorry for your troubles. Extended warranties only cover functional failures of the machine itself. With regret, it does not cover events such as birds putting food in your unit. If you have any further questions about what your warranty covers, please reference your contract, or call AIG directly at 800-343-4441. If you have any further questions for us, feel free to reach out to us at 888-453-7337. Thank you, and have a great week. -The Fred's Team
Prompt and courteous
MARY - Bratenahl, OH
Your service people are prompt and courteous as well as knowledgeable in their trade.
Good service
ERIC - Ravenna, OH
Great Service, very informative
PATRICIA - Parma, OH
Chad very knowledgeable, and professional.
Kelley
KELLEY - Cleveland, OH
Everyone very was nice and helpful
Great service...
KATHY - Mentor, OH
Very Nice Technician
JIM - Strongsville, OH
Chad is very personable and very efficient in his work!
First Name
KAREN - Ravenna, OH
The service person was very professional and knowledgeable!
Very professional
THOMAS - Solon, OH
On time & knowledgeable
JEANNIE - Westlake, OH
Service team performed service that was still under manufacturer's warranty and they told me what to if the problem reoccurs. Good job!
Dishwasher
FRAN - Highland Heights, OH
Tech was friendly and efficient
great service
TYRONE - Strongsville, OH
Chad was very nice and he knew his job very well, I like the fact that he was on time and gave me a chance to go on with the rest of my day! Thanks Chad you are great.....
Great Service!
LESLIE - Euclid, OH
The technician was on time and cleaned up everything!
Great Service
RICK - Mentor, OH
Dan was thorough and explained what he was doing.
MARIA - Fairview Park, OH
Satisfied customer
Tracy - Avon Lake, OH
My repair man was very knowledgeable and professional.
great service and knowledge
JOSEPH - Eastlake, OH
Dishwasher repair
JARED - North Olmsted, OH
This was a warranty service. Chad is the best.
DAVID - Broadview Heights, OH
If I call for your help again, I would expect my technician to be Chad Phillipp!!!
Great tech
MICHELLE - Solon, OH
I had a new washer which I thought was very loud during operation. The technician evaluated my machine and explained the noise was due to the Drive system. We discussed other types of machine options which would be quieter. This was very helpful, as l plan to return the washer which is less than a month old.
100% Satisfaction
ROBERT - Olmsted Falls, OH
Totally professional service call from beginning to end. First experience with Fred's, and would recommend them in a heartbeat.
Excellent!
BEVERLY - Avon, OH
Allan was very professional and knowledgable
owner
SUE - Chesterland, OH
Less than expected service quality
DORIS - Streetsboro, OH
This was second service for dishwasher leaving soap scum on glasses. At first service technician said with certainty that cause was not starting hot water at tap before wash. After weeks of doing this without any success I asked for second service. The same technician returned and said with same confidence as first time that cause of problem was using too much soap and that the Cascade Platinum (recommended by Kitchen Aid) was too much soap and I needed a product with "less soap."
Response from Fred's Appliance Service:
Hello Doris, Very sorry you're still having trouble with your dishwasher. Please contact us to further address your concerns at service@fredsappliance.com or 888-453-7337. Thank you! -The Fred's Team
Lovely, well trained people
NANCY - Bay Village, OH
These people were patient, and a real treat. A pleasant surprise in a world where people are usually not well trained. Sitting on my butt to wait for people to show up - not due to them. We need a smaller window to wait than three or four hours!
Two knowledgeable professional and friendly folks
MARY-ANN - Shaker Heights, OH
The unit was under warranty and so the price was right - no charge
Leo
LEO - Bedford, OH
Excellent service great professionalism
Excellent service fixing my dryer
DALE - Willowick, OH
I am completely satisfied with the service to repair my dryer. Both technicians were knowledgeable and did an excellent job. Brian came highly recommended by another friend that had a repair to her refrigerator. I have had Fred's Appliance here to fix problems previously and once again I am totally satisfied. I would not hesitate to recommend Fred's Appliance to anyone in need of its services.
Always A Pleasure
CAROL - Broadview Heights, OH
Fred's Appliance Service gives the best service ever starting w/the initial phone call and ending w/the serviceman. I've had the pleasure of Chad and Chris coming to my home, they were both very informative, listened to my questions and explained very thoroughly, very courteous.
great service
KENNETH J Kalinoff - Streetsboro, OH
great very good
Great Service
RICHARD - Eastlake, OH
Eric was friendly and efficient!
Excellent service!
DENNIS - Rome, OH
Excellent service!they handle my problem quickly the repair person showed up on time overall a great experience.
Very Professional, excellent service.
DION - Parma, OH
Great service
OLGA - Berea, OH
Service Tech good, price terrible
JONATHAN - Mayfield Heights, OH
$40.00 replacement part. Quoted for an additional part that was not need. Total quote was $432.00. Took me 40 minutes to fix myself. Eric was polite.
Response from Fred's Appliance Service:
Hi Jonathan! Thank you for your review. After reviewing your service records and speaking with the technician, we found that your unit needed the console in addition to the latch. The retaining tabs that assist in holding the latch in were broken. When servicing our customers, we list all needed parts in order to appropriately fix your unit for continued long term use. We're glad you were able to fix yourself! Thank you, and have a great weekend! -The Fred's Team
Very Good Service
MARK - Aurora, OH
Efficient and pleasant
CHRIS - Walton Hills, OH
Chad did the repair work quickly and efficiently and was very pleasant and professional.
Great job
MARTIN - Avon Lake, OH
Paul was awesome. On time, curtious, professional. Keep me posted on the progress and did a great, great job!!! Can't say enough good thing
Great service
OLGA - Berea, OH
Chad got me fixed up quickly and answered all my questions
Great service but expensive labor
EDDIE - Solon, OH
Great service but not fair on the labor, an $89 service charge to show up then a $100 labor charge for a 10 minute fix. Not fair, will be looking for more reasonable repair company.
very satisfied
MARCIA - Cleveland, OH
, great therapist I really like young man did we said he was going to do it was honest upfront and on time
ANITA - Shaker Heights, OH
Great Service
JUDY - Avon, OH
Great Servie
PEARL - Cleveland, OH
Chad was on time and cheerful in the early morning
great service
ROBERT - Atwater, OH
great service,quick service
Wonderful
JOHN - Avon Lake, OH
Showed up on time. Put on their shoe covers and quickly determined the problem and fixed it immediately. thanks for the excellent service.
Good servicemen they make me feel comfortable with strangers in my house
MARYann holland - Middleburg Heights, OH
I always use Fred's they have great servicemen Paul was great
Great Service
ALBERTO - Avon, OH
Great guy, very knowledgeable, on time, professional.
CHRISTINE - Geneva, OH
I would highly recommend him.
Good service
MARK - Mantua, OH
It took 3 service trips to fix issue with no ice from ice maker. !st trip diagnose issue and ordered part. 2nd trip-install part and said we should have ice in 24 hrs.No ice still. 3 trip-Found heater was not turn on in advanced setting and water tom ice maker froze. Issue resolved
Replace icemaker
BARBARA - Solon, OH
Excellent service. Just very pricey
Carpman
TIMOTHY - Parma, OH
John
JOHN - Cleveland, OH
It was vary good service and the price was good
Yvonne Aufmuth
Yvonne Aufmuth - Parma, OH
Very good. Friendly.
Great service
MARY - Painesville, OH
Chuck
CHARLES - Ravenna, OH
Great service
good experience
CINDY - Lorain, OH
Friendly and efficient service!
RICHARD - Columbia Station, OH
The service tech Paul narrowed down the problem quickly and restored the dryer to service. He is knowledgeable, friendly and quick. Thanks.
You do a great job of customer service
JAN - North Royalton, OH
You do a great job of taking care of your customers. I was completely satisfied
Cynthia
CYNTHIA - Elyria, OH
Great service
Great Customer Service!
ERIN - Brook Park, OH
I have used Freds Appliance for repairs several times now and I have never been disappointed! From the person answering the phone, the person making my appointment, the technician that comes out, the online check in and technician updates... Never. EVER. Disappointed.
great service
MICHAEL - Garfield Heights, OH
did a quick job and cleaned up,
SERVICE CALL WAS REPLACEING ICE MAKER.
STAN - Middleburg Heights, OH
OUTSTANDING
He was very good
DAN - Lorain, OH
Good service
MARTI - Elyria, OH
Wish I could have had Saturday morning service.
Great service
KEN - Chagrin Falls, OH
Shah
ASHOK - North Royalton, OH
Very good service, diligent work. Will see if the problem is solved
Laura b
LAURA - Columbia Station, OH
I had a really good experience with Fred's appliance. I really appreciate the information about who my repair person was through sending an email with his picture and name was very helpful. Paul was my repair person and he was super. He answered all my questions and did a great job repairing my dishwasher. I also appreciate knowing when he would be there.
Quick and easy
michelle - Lakewood, OH
The technicians (2, because 1 was training) were knowledgeable and professional.
Very professional and knowledgeable.
HEATHER - Westlake, OH
professional and conscientious
GERRI - Avon, OH
Paul H was respectful and professional. He explained what needed to be done and was respectful of our property. He didn't waste time.
Trish
TRISH - Westlake, OH
Very professional, love the fact that I can track appointment schedule.
on time and very professional
MELVIN - Cleveland, OH
Gary Morrison
GARY - Dorset, OH
Very good
Whirlpool Gas range
DIANE - Kingsville, OH
Arthur was very helpful...would definitely use Fred's again.
Shipping Bolts on front loading washer ~ Super technician
ANITA - Painesville, OH
I needed shipping bolts installed on my washer. When the technician arrived his service order did not indicate I needed the bolts & he did not have the shipping bolts in his truck. He made a phone call & told me I could have them installed three days later, I was moving the next day. As I was near tears the technician made more phone calls, he located the part & would pick it up later in the day and return to install them. He went above and beyond my expectations.
Good service
SONJA - Cleveland Heights, OH
Great service
Kevrin - Lyndhurst, OH
On time and quick service
great
JAMES - North Ridgeville, OH
Wonderful service
RAQUEL - Middleburg Heights, OH
I cannot remember the last time I needed to contact a repair facility. I was pleasantly surprised at the timeliness, professionalism, and friendliness of Chad. I have even recommended your company to a coworker. Thank you!
Great service and very efficient.
GERRI - Cleveland, OH
Rentee
Mindy - Cleveland Heights, OH
Great service from making appt . email confirmation. Email on whom to expect. Progress of tech on day of. And expertise cleanliness friendly of the tech.. Jeff. He was excellent. Expedited the solution w/in seconds and ordered what needed and it arrived just as he said. Email apologizing for not completing job? Who does that anymore? !! Just very impressed and have probaly told 10 people! One lady, Lisa Moran , showed me your card! She already uses you...Thnks again!
prompt service
MARIA - Euclid, OH
excellant service;serviceman was at my house for less than 30 minutes.Job completed,neat and clean
Great service! On time, very friendly and professional!
AVID - Mentor, OH
Seriously impressed in every way!
Repair
JAN - Bedford Heights, OH
Very professional and great service !
Great Service!
DAREN - Cleveland, OH
Very quick with the job and very pleasant workers!
good service
SCOTT - Beachwood, OH
Great Service
ERIC - Chagrin Falls, OH
Oven Repair
LUCAS - Westlake, OH
Very professional, arrived on-time and completed work in a timely manner.
Great Service
SYLVIA - Shaker Heights, OH
excellent service
ROSE - Broadview Heights, OH
Very friendly, Nate efficient, I would recommend
ALEX - Hiram, OH
Great service
TINA - Chardon, OH
On time and great service, thanks again!
The Best!
MARCY - Beachwood, OH
Absolutely awesome....
chad did a great job,went above and beyond!!
SANDRA - Independence, OH
Great service!
SALLY - Amherst, OH
Very professional service!!
ALICE - Painesville, OH
Came when promised. Did what was promised. Really sweet guy! Thanks!!!
Emery
EMERY - Cleveland, OH
Great service
Great service; technicians were wonderful.
JOYCE - Westlake, OH
Great service, friendly and informative
ANNA - Elyria, OH
Would use again and recommend to others
Good service
Marianne - Willowick, OH
Great service
Michelle - Strongsville, OH
Very knowledgeable, super pleasant service tech who did a great job!
Cindy
CYNTHIA - North Olmsted, OH
Was great
Excellent service
Scott - Mayfield Heights, OH
Eric helped us understand the proper way to use the washer and dryer. He answered all our questions to help us.
Great service
RICHARD - Brook Park, OH
Chad found the problem the first guy missed
Great
RITA - Walton Hills, OH
Corey L.
REFRIGERATOR WHIRLPOOL WRT518SZFW00 "Customer complaint no cooling, unit has been plugged in over night, fans and compressor is running, frz and ff at rm temp, no frost pattern at all, process stub to small to tap, unit needs evap and compressor; ordrng 1 W10836706 (evaporator) and 1 WPW10143759 (dryer) and 1 WPW10507886 (compressor)"
Corey L.
REFRIGERATOR MAYTAG MFI2570FEZ07 "Customer complaint door handle loose, confirmed right side door handle is loose, tightened set screw, op test good"
Jeff M.
WASHER ELECTROLUX EWFLS70JIW0 "There is a hole in the bellow. Needs a new bellow ; ordrng 1 134616100 (bellows), used 1 SHIPPING (shipping and handling) from stock"
Dan H.
REFRIGERATOR KITCHENAID KFIS29BBMS02 "Customer complaint that unit is not cooling, properly, fresh food section temperature at 52 degrees, freezer section temperature at 38 degrees, partial frost pattern on freezer section evaporator , no frost pattern on fresh food section evaporator , found UV dye at fresh food section evaporator connection, recovered refrigerant, repaired leak, installed filter drier, brought system into a 28” vacuum, watched 15 minutes, no change on gauges, recharged unit with 5.5oz of r134a, good frost pattern, op test good, advised customer to wait 24 hours before restocking refrigerator ; used 1 WPW10143759 (DRIER) from stock"
Jeff M.
WASHER WHIRLPOOL WTW4955HW1 I ran the machine with five large bath towels unit tested good
Jeff M.
WASHER MAYTAG MVWB835DW5 Unit is getting power green LED light on the control is not on needs a new control; ordrng 1 W11400681 (CONTROL )
Gabriel P.
MICROWAVE WHIRLPOOL WMH32519HV3 Light bulb staying on not turning off control relay stuck open will need a control also Call whirpool tech line about the sparking inside ; ordrng 2 W10840759 (support)s and 1 W11342846 (PC CONTROL )
Jeff M.
DRYER WHIRLPOOL WED5800EW I took the access panel off the dryer there was barely any lint buildup inside the unit. The heating ele cycles on and off. I took the fan housing apart nothing out of the ordinary. I took the cover for the 240 junction in the rear apart on the dryer no burnt wires. unit tested good could not find the source of the issue also could not smell a issue
Corina B.
WASHER MAYTAG MVWB725BW0 "Replaced the tub, rotor, stator, rps sensor. Started a normal cycle. Optest ok."
Jeff M.
REFRIGERATOR GE GSF25XGRABB "The fridge section is freezing things because the dampener control is broken the door is broken off of the control assembly; ordrng 1 WR49X10091 (refrigerator damper), used 1 SHIPPING (shipping and handling) from stock"
Dan H.
DRYER WHIRLPOOL WED7500GC0 "Customer complaint that unit is not drying clothes, ran diagnostics found f2e1(stuck key) error code, unit passed user interface test, started normal dry cycle, unit heated, good airflow outside, unable to duplicate the problem, unit is operating as designed"
Dan H.
WASHER MAYTAG MAH8700AWW "Customer complaint that unit stopped mid cycle and is not spinning, found unit not draining, drain pump is clear, unit needs new drain pump, customer does not want repair ; ordrng 1 WP34001320 (pump-drain), used 1 SHIPPING (shipping and handling) from stock"
Jeff M.
WASHER GE GTW485ASJWS Drain was seized in place. Installed new part unit tested good
David R.
WASHER MAYTAG MVWB766FW1 "Cc noise in agitate. Found gearcase making noise. Agitator cracked when trying to take off, no charge. Will need gearcase, slider, agitator, do not order parts ; ordrng 1 W10734521 (slider) and 1 W10811956 (drum assy) and 1 W11161960 (agitator), used 1 SHIPPING (shipping and handling) from stock"
Jeff M.
REFRIGERATOR WHIRLPOOL WRT318FZDW02 The fridge is 20° freezer is zero needs a new control board everything except recommended; ordrng 1 W11353813 (CONTROL )
Corey L.
DRYER SAMSUNG DV42H5000EW/A304 "Customer complaint dryer not turning just hums, confirmed, customer stated there has been several floods in the basement recently with at the most 3” standing, accessed drive motor and found shaft and clamps rusted, bench tested, passed, put back together started and stopped dryer while moving drum slightly to give different starting points, found a couple areas where drum would rest and bind shaft to prevent motor not engaging centrifugal switch, unable to locate part, #DC93-00101W, unable to repair"
Corey L.
REFRIGERATOR WHIRLPOOL ED25DQXBW00 "Installed parts listed, op test good"
Gabriel P.
REFRIGERATOR WHIRLPOOL WRT318FZDB02 "Call whirlpool, they will not kill machine ask me to check thermister temp when check thermister it was 8.1ohms on scale 20k replace thermistor from sur plus parts W10838965 told by senior tech bj to replace ,opt test ok; used 1 WPW10384183 (THERMISTORXXACADEMY RETURNXX) from stock"
Dan H.
WASHER ELECTROLUX EIFLS60LSS0 "Customer complaint that unit is not spinning and unit leaked all over the floor, found belt had fallen off of pulley, pulley is loose and wore a hole through the tub, unit needs new tub and basket, customer does not want repair ; ordrng 1 134642100 (shell,outer tub bear) and 1 134643000 (shell-outer tub fnt) and 1 137045000 (drum asm spin), used 1 1OVRSZ (oversized shipping) from stock"
Jason N.
WASHER WHIRLPOOL MVWC565FW2 Cc unit fills with water when not runningConfirmed hot side valve not closing. Replaced valve assembly using customer supplied pre Id part. Ran auto test and calibration. Op test good.
Jason N.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Recovered refrigerant, installed new compressor, 3way valve, and uv dye drier. Brought system into a 29 in/hg vacuum for 15 min. Held vacuum and watched gauges, no change. Recharged system with 6 oz. of r134a. Unit cooling. Op test good."
Jeff M.
REFRIGERATOR WHIRLPOOL WRT318FZDW01 Installed new part unit tested good
David R.
WASHER MAYTAG MVWB835DW1 "Replaced part, tested. Checked and tested control, good. Cleared all codes. Ran test 51/52."
Brian M.
REFRIGERATOR WHIRLPOOL WRF954CIHZ02 Cc unit not dispensing water then I will Found water pressure to be to high going to fridge and closing water valve Found service pointer W11394954A to install pressure regulator Installed regulator from back stock Ran several cups of water OP Test Ok ; used 1 W10786952 (FILTERMATE ) from stock
Joe O.
DRYER AMANA NED5800HW0 "Cc: runs for a couple mins then stopsRan test cycle on timed dry, unit ran for 6 mins and shut off. Time continued to run. Unit then started back up. Cycled on and off multiple times. Cabinet started getting hot. Gave error code f3e3(thermistor open or shorted) checked thermistors. Checked good. Started unit with venting removed. Unit hats and has good air flow. Found no air flow coming out the house. Unit functioning as designed. Op test ok"
Jeff M.
WASHER MAYTAG MVWC565FW0 The sound the customer was hearing is normal I ran five large towels in a heavy and a short agitation unit tested good
Jason N.
WASHER MAYTAG MVWX655DW1 "Cc unit not power onChecked voltage to control board, good at 117v. No diagnostics led. Unit needs control board. Replaced control using truck stock. Ran auto test and calibration. Op test good.; used 1 W11116592 (MUST RETURN**CORE*CNTRL-ELEC) from stock"
Gabriel P.
WASHER WHIRLPOOL MHW3505FW1 Took bracket out of new basket also spin it but it was grinding is defective it wouldn’t spin freely look can pvr ; O-emld tckt
Jeff M.
WASHER MAYTAG MHW3505FW0 Installed new part unit tested good
Joe O.
REFRIGERATOR KITCHENAID KBFS20EVWH8 Cc: not making iceCycled ice maker. Found ice maker not cycling. Needs ice maker. Replaced ice maker. Cycled ice maker. Op test ok ; used 1 W10884390 (ICE MAKER ASSY8239) from stock
Jason N.
WASHER WHIRLPOOL MVWX655DW2 "Cc unit stopped in mid cycle, no powerChecked power at control, only reading 50v. Checked power at outlet, good at 117v. Checked continuity on power cord, checked good. Plugged in unit to different outlet using extension cord, unit powered on. Drained unit, ran auto test. Unit op test good. Advised customer to contact electrician to evaluate outlet."
Jason N.
RANGE KITCHENAID KSGB900EBL0 "Cc display erraticCustomer states sometimes display will not appear, then it will come back. Replaced display board using customer supplied part. Display op test good. Ran diagnostics, found codes f2e1 for keypad stuck key. It’s possible keypad error may be causing display to lockup. If display board do another remedy this issue, will most likely need a ui keypad."
Jeff M.
WASHER MAYTAG MVWC565FW0 "Units not shifting I found the actuator failed in the hub assembly stripped out. Installed new part unit tested good ; used 1 W10528947 (HUB), and 1 W10913953 (ACTUATOR) from stock"
Brian M.
RANGE JENN-AIR JDS9865BDP "Cc of no bake Found control not sending power to bake elementFound bake element not within spec getting 8omhs on element and relay stuck open Needs element and control would recommend replacing thermostat ; ordrng 1 12001656 (sensor,ovn) and 1 WP8507P232-60 (cntrl-elec) and 1 WPW10310274 (elmnt-bake)"
David R.
RANGE WHIRLPOOL WEE745H0FS2 "Cc of oven not working. Also said she just had a power outage and wires down. Found harness and cord burnt at terminals. Replaced wires and cord. Tested bake and broil. Both good. Op test ok.; used 1 8171385RC (3 PRONG RANGE CORD), and 1 W11416047 (TERM BLOCK KIT - RANGE) from stock"
Joe O.
REFRIGERATOR KITCHENAID KRMF706EBS01 "Cc: not cooling, no lightFound unit is receiving proper power. Checked power to power supply and control. Power supply is receiving and sending proper power. Control is receiving power but not putting power to any components. Needs main control; ordrng 1 WPW10675033 (cntrl-elec)"
Jeff M.
WASHER MAYTAG MVW7232HW0 Installed new part unit tested good
Jason N.
REFRIGERATOR GE GSE22ETHCBB "Cc unit grinding noise Customer stated it was making a grinding noise in freezer and product was getting frosty. Temps also went up to 10 in freezer and 42 in ff. Unit operating correctly when I arrived, temps at 37 in ff, -1 in freezer. Suspect frost buildup on evap. Evaporator normal frost at this time. Advised customer this may be an intermittent defrost problem associated with the control board. Quoted main board, customer is going to wait and see, estimate only at this time. Will call back if issue persists or gets worse."
Jeff M.
DRYER WHIRLPOOL GEW9250PW1 "Unit will not heat I found the heating element open needs a new heating element est only ; ordrng 1 WP3387747 (element), used 1 SHIPPING (shipping and handling) from stock"
Joe O.
REFRIGERATOR KITCHENAID KRSF705HPS00 "Cc: noise, frost build upFound evap fan hitting frost in ff section. Found unit not defrosting properly. Drain is clear, thermistor in correct location. Needs control and ff thermistor; ordrng 1 W10316760 (thermistor) and 1 W11172798 (cntrl-elec)"
Corina B.
WASHER MAYTAG MHW5500FW0 CC that there was a spark on the control. Checked the power at the filter board and main control. 120 volts. No led light is blinking. Will need a main control and ui.
Joe O.
REFRIGERATOR KITCHENAID KFIV29PCMS03 "Cc: not cooling ff section, noiseFound temps in freezer at 2 degrees and ff at 53 degrees. Ran test 4. 3way valve is functioning. Ff evap started building frost pattern. Spoke with BJ, he stated the thermistor could be out of range. Ohmed out ff thermistors. Both thermistors are in range. Needs control; ordrng 1 WPW10589837 (cntrl-elec29970)"
Jeff M.
WASHER MAYTAG MVWX655DW The unit will not power on. The unit is getting 120vac the green light on the control board is off. Customer also told me the machine was taking a long time to fill bathwater unit will need main control and water valves; ordrng 1 W11116592 (cntrl-elec) and 1 W11127357 (housing)
David R.
WASHER MAYTAG WFW72HEDW0 "Cc code popping up, F9E1. Long drain error, also F3E1 water level sensor errorUnplugged. Removed back of unit, removed drain pump housing. Cleared out debris. Blew through pressure hose. Ran diagnostics test, when water was suppose to drain, did not, could hear fan blades broken inside pump. Tested water level sensor, open. Air trap is gunned up. Ordering parts.; ordrng 1 W10903220 (trap) and 1 WPW10448876 (switch-wl) and 1 WPW10605427 (pump-water), used 1 SHIPPING (shipping and handling) from stock"
Corey L.
REFRIGERATOR WHIRLPOOL WRX986SIHV00 "Cleared ice from frz evap, replaced control, op test good"
Corina B.
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "CC that there is a loud noise. Evap fan and condenser fan, normal sound. Compressor sound normal. Damper is good. Could not duplicate the noise. Optest ok. Advised cust to get a video of the noise."
Corey L.
RANGE WHIRLPOOL WFE320M0ES2 "Customer complaint oven keeps shutting off after beeping when starting a bake cycle and f3 appears, confirmed f3 error, temp sensor tests passed, harness checks pass, per tech sheet replacing sensor anyways with part sent, replaced, sensor, op test good"
Corina B.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Replaced the vent. Ran a calibration. Optest ok
Corina B.
DISHWASHER FRIGIDAIRE FGHD2433KF1 "CC that the unit is not working. Checked the terminal block, 0 volts. Checked outlet 120 volts. Plugged unit in started. Advised cust to replace the outlet. Optest ok."
Dan H.
REFRIGERATOR KITCHENAID KSSS48QDW05 "Recovered refrigerant, installed compressor , evaporator, heat exchanger, and filter drier, brought system into a 28” vacuum, watched 15 minutes, no change on gauges, recharged unit with 7.5oz of r134a, good frost pattern, op test good, advised customer to wait 24 hours before restocking refrigerator ; used 1 W10890075, 2 W10890099, 1 W10890121, 1 W10890126, 1 W10890290, 1 W10891056, and 1 W10891057 from stock"
Joe O.
COOKTOP MAYTAG MGC6430BDB "Cc: grates sliding around/ missing guide pointsFound rubber bumpers for grate missing, grate just slides around on cook top. Needs bumpers and adhesiveCustomer to install ; ordrng 1 W10841140 (adhesive) and 10 WP74007356 (bumper- gr)s"
Brian M.
DISHWASHER KITCHENAID KDPE234GPS0 Installed water valve Hooked up water and power Tested unit OP Test Ok
Gabriel P.
REFRIGERATOR WHIRLPOOL GX5FHDXVY04 "Cooling is functioning correctly issue was icemaker not making ice found and ice jammed melted ice the re cycle,pass it fill,opt test ok advise customer that if still not making ice he will need and ice maker also found frost building around seal check for air gaps didn’t find any door may was open on some point advise customer to make sure door close all the way"
Corina B.
WASHER WHIRLPOOL MHW3505FW1 "When removing the shipping bolts, basket does not spin freely. Will need a new basket. Floor is warping from water damage. Did take pic. Cust is calling whirlpool. ; ordrng 1 W10901030 (tub-outer), used 1 1OVRSZ (oversized shipping) from stock"
Corina B.
WASHER ELECTROLUX EIFLS60LSS0 "Found a pin hole in the hose; ordrng 1 134639910 (hose 9695), used 1 SHIPPING (shipping and handling) from stock"
Dan H.
WASHER WHIRLPOOL WTW4816FW2 "2169909203, customer complaint that washer tub is falling down, suspension is good, ran diagnostics found f8e1(long/no fill) error code, hot and cold valves open, drain hose is run properly, unit is operating as designed"
Dan H.
RANGE WHIRLPOOL WFG320M0BS3 "Customer complaint that unit is not heating, Confirmed, found switch on regulator missing, installed new regulator from truck stock surplus, op test good ; used 1 W11346659 (REGULATOR) from stock"
Brian M.
WASHER MAYTAG MVWX655DW1 Cc unit stopped mid cycle Found UI dead no indicator light on control Need control board Replaced using truck stock Ran auto test and calibration OP Test Ok ; used 1 W11116592 (MUST RETURN**CORE*CNTRL-ELEC) from stock
David R.
WASHER KENMORE 110.248523 "Cc unit not agitate or spin. Bypass lid switch, and tested. Unit did spin and agitate. Lid switch is broken. do not order parts ; ordrng 1 WP3949238 (switch-lid), used 1 SHIPPING (shipping and handling) from stock"
David R.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Found wash pump not seated all the way down on unit. Sticking up allowing water to pass under. Corrected latch arm on was pump. Poured water inside, waited a couple of mins, no leak. Op test ok"
Brian M.
WASHER WHIRLPOOL MVWB855DC1 Installed control and UI Ran auto test and calibration OP Test Ok
Brian M.
MICROWAVE FRIGIDAIRE LFMV164QF Cc unit blew fuse again Hooked up fuse jumper ran test Found door switches blowing fuse Needs door switches ; ordrng 2 5304464099 (switch)s and 1 5304488359 (fuse) and 1 5304509459 (SWITCH )
David R.
REFRIGERATOR AMANA ASI2575GRS00 "Cc unit not making cubed ice. Found wires were not connected to solenoid for cube/cursed. Corrected, tested. Good. Op test ok"
Gabriel P.
DISHWASHER JENN-AIR JDB8200AWS2 Found water leaking from diverter motor gave estimate he will not repair
Gabriel P.
REFRIGERATOR WHIRLPOOL WRX988SIBH01 Replaced pad. Op test ok
Brian M.
WASHER MAYTAG MHW5500FW1 Cc of error and door not unlocking Found unit to have f5e3 error door lock Could not manually unlock door Switch is not working Needs door lock ; ordrng 1 WPW10443885 (door lock)
Dan H.
FREEZER MAYTAG MQF1656TEW02 "Customer complaint that unit is not cooling properly, evaporator fan is not running, evaporator fan is receiving 120vac , unit needs new evaporator fan motor ; ordrng 1 WPW10236142 (motor-evap), used 1 SHIPPING (shipping and handling) from stock"
Joe O.
RANGE GE JGBP85DEM4WW Cc: oven not heatingFound igniter only pulling 2.5 amps. Needs igniter. Installed igniter. Ran test bake. Op test ok; used 1 12400035 (IGNITER5299) from stock
Joe O.
REFRIGERATOR WHIRLPOOL WRS321SDHW01 "Cc: not coolingFound temps in ff section at 66 degrees and freezer at 66 degrees. Unit has no frost pattern. Compressor is extremely loud. Found unit pulling 1.5 amps. Tapped system found resting pressure at 75psi, and running pressures dropped to 61psi. Needs compressor. Customer does not want to repair at this time.; used 1 TJ90BPV31 (BULLET PIERCING VALVE) from stock"
Jason N.
BIOW/MICROWAVE KITCHENAID KEMS309BSS00 "Installed hi limit thermostat. Ran bake test to 350, good heat, op test good."
Dan H.
RANGE WHIRLPOOL GS563LXSS0 "Customer complaint that oven is not heating, confirmed, found oven safety valve open, unit needs new regulator ; ordrng 1 WPW10293048 (valve-gas), used 1 SHIPPING (shipping and handling) from stock"
Jeff M.
DRYER SAMSUNG DV50K8600EW The pulley was worn out installed new part unit tested good ; used 1 DC93-00634A (IDLER PULLEY) from stock
Jason N.
DISHWASHER KITCHENAID KDTE334GBS0 "Installed console, and door latch. Ran op test, op test good."
Corina B.
DISHWASHER WHIRLPOOL WDTA50SAHV0 "CC that the unit is not cleaning. Found the spray arms clogged with debris, filter dirty. The dispenser is missing the rinse aid cap. Will need a new pump and motor, spray arms. And dispenser ; ordrng 1 W10837249 (spray arm lower) and 1 W10861000 (detergent dispenser) and 1 W11087376 (pump&motor) and 1 WPW10340745 (tube-feed) and 1 WPW10498900 (spray arm)"
Joe O.
DISHWASHER MAYTAG MDB8979SEZ0 Cc: not powering on/won’t startChecked power at outlet. Receiving 120v. Plugged unit back in. Unit started working. Ran test cycle. Op test ok
Corey L.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Customer complaint ice maker making noise and not making ice, confirmed found ice mold bound up and unable to be freed, unit needs im; ordrng 1 W10873791 (icemaker), used 1 SHIPPING (shipping and handling) from stock"
Dan H.
DISHWASHER MAYTAG MDB8989SHZ0 "Customer complaint that soap is not dissolving and dishes aren’t drying, Ran diagnostics found 7-1(no heat) and 4-3( motor not running, error codes, ran test cycle, heater heated, wash motor never started, found connection for power on wash motor broken, wash motor is receiving 120vac , unit needs new control and sump assembly ; ordrng 1 W11225084 (cntrl-elec) and 1 WPW10591570 (pump&motor)"
David R.
RANGE KENMORE 790.963495 Replaced part. Tested bake at 350*. Good. Op test ok
Brian M.
WASHER AMANA NFW5800HW0 Cc unit showed loc Found unit to be on control lock held button for 3 sec lock turned off Ran auto test #12 no issues found Ran quick wash with garments no issue found OP Test Ok
Corey L.
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Customer complaint top rack not closing all the way, confirmed, found an old wheel from left side adjuster in track, removed, op test good"
Gabriel P.
REFRIGERATOR MAYTAG MFI2570FEZ02 "Could not found and issue with icemaker there was ice on tray also cycle icemaker and fill and harvest,is working"
David R.
WASHER GE GTWN4250D1WS "Cc of noise in spin. Found the shaft assembly was going bad, water leaking from center where seal was at. Verified loud noise. Gave estimate to customer. Customer paid SVC, do not order parts **would need senior tech to assist; ordrng 1 WH01X10302 (washing machine driv ) and 1 WH38X10019 (washing machine shaf ), used 1 SENIORDISCOUNT (senior discount), and 1 SHIPPING (shipping and handling) from stock"
Corina B.
REFRIGERATOR WHIRLPOOL WRF560SEY05 "CC that there is a loud noise. Found the evap Is not going into a defrost. Ran diag for defrost 0 volts from the control to the defrost heater. Checked the bi metal, good. Heater good. Will need a main control."
Corey L.
DISHWASHER KITCHENAID KDTM354DSS4 "Replaced control, ran quick test cycle, op test good"
Brian M.
WASHER GE GTW460ASJ9WW Cc unit shutting down and unit is wobbling across floor Found error for lid lock error 32 critical lid lock failure tech sheet says to replace lid lock Found suspension to be weak ; ordrng 1 WH01X27954 (lid lock quick relea) and 2 WH16X26910 (rod & spring asm rig)s and 2 WH16X26911 (rod & spring asm lef)s and 1 WH19X24141 (lid lock harness)
Jason N.
REFRIGERATOR FRIGIDAIRE FFHS2611PFEA "Installed ice maker. Started self cycle, cycled normally, filled with water. Op test good."
Jason N.
DRYER KENMORE 110.770326 "Installed thermistor, cleaned out unit vent housing and tube. Ran timed cycle on high heat with vent off. Good airflow, reaching 160 degrees then shutoff. Reattached venting, checked airflow at vent outlet, low airflow, venting will need serviced. Unit op test good."
Jason N.
DISHWASHER WHIRLPOOL WDT970SAHB0 "Cc unit not cleaning dishes Ran diagnostics found codes f6e4 for float switch open, f3e3 for failed owi calibration. Found float switch lever popped out, no water entering unit. Reinstalled. Ran diagnostics mode cycle. Op test good. Advised customer to run a clean cycle on hi temp before running the next load."
Jason N.
WASHER MAYTAG MVWX655DW1 "Cc unit spin light staying on, not advancing.Ran diagnostics, found code f9e1 for long drain. Ran auto cycle and calibration. All functions passed. Started normal load, let run complete cycle. Ran all the way till the end, unit tried to final drain after spin, stuck in drain cycle. Pulled pressure hose off, hose clear. Unit will not advance. Unit needs control. Customer does not want to repair."
Gabriel P.
RANGE FRIGIDAIRE LFGF3052TFA Found 120 going to igniter but igniter not glowing replace from truck stock opt test ok ; used 1 12400035 (IGNITER) from stock
Corey L.
WASHER WHIRLPOOL MHW5630HW0 "Installed pump and bellow, ran quick wash, no leaking observed, advised to monitor next time you do a clean wash cycle"
Gabriel P.
WASHER WHIRLPOOL WTW4800XQ4 "Replace suspension ran drain and spin,opt test ok"
Corey L.
WASHER MAYTAG MVWC565FW2 "Customer complaint washer not filling with water or completing cycle all the time, ran diagnostics found f0e5, unit is next to floor drain in basement with a steep taper to drain and front left leg is on foam to shim out unit but still leaning forward tub is resting on front panel, started high spin, unit shook excessively, adjusted unit around to better position, ran high spin, shaking normally but advised to install on a solid surface and level, customer stated he purchased a pedestal thing with adjustable feet"
Gabriel P.
WASHER MAYTAG MVWX655DW1 "Gearcase shaft broken making loud noise on spin also hub stripped and found cam pulley missing the screw replace from truck stock,opt test ok ; used 1 W10528947 (HUB), 1 W10721967 (PULLEY), and 1 W11035751 (VMW GEARCASE) from stock"
Gabriel P.
DRYER MAYTAG MEDB765FW0 "Call whirlpool ask me to replace parts again then call bj senior technician ask me to put 100% silicone he thinks there is no issue with cover,opt test ok"
Corina B.
DISHWASHER KITCHENAID KDTE404DSS0 "CC that the unit will not turn on and the lower rack is hard to pull out. Found the turbidity sensor is shorted with the wires are corroded. The lower rack is getting stuck on the glides. Will need a new sensor, wire harness and the glides. ; ordrng 1 W10822165 (track) and 1 W10822166 (track) and 1 W10861608 (harns-wire) and 1 WPW10705575 (sensor)"
Jason N.
DRYER MAYTAG MEDB850YW2 "Installed heater element. Ran times dry op test. Good heat, op test good."
Corey L.
REFRIGERATOR WHIRLPOOL ED25DQXBW00 "Customer complaint ice ice clumping in bin and there is a leak on right side of fridge onto floor, confirmed ice clumping from ice maker not mounted to front screw allowing im to sag and pour water out of mold every fill, corrected, found leak at water valve; ordrng 1 4318046 (water valve dual) and 1 W10823511 (tube-water) and 1 WP2196157 (fitting)"
Gabriel P.
WASHER MAYTAG MVWB765FW3 Replaced the agitator. Op test ok
Joe O.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Installed led module. Lights functioning. Op test ok
Gabriel P.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Found lots of water inside deli control and one orange wire broke from drawer will need the drawer with control do not order parts till we get proper receipt she said she purchase unit on 7/4/19 but receipt was not showing no model number shes going to sears today to get the correct receipt also she didn’t want to pay service call told her she will be bill if is not under 1 year manufacture warranty ; ordrng 1 W10815669 (dor-fip ss), used 1 SHIPPING (shipping and handling) from stock"
Gabriel P.
RANGE WHIRLPOOL AGG222VDW4 "Cc that is making a loud noise from the fan. Called senior tech BJ explain him the issue . unit does not have a fan, customer showed video coming from the unit. Ordering regulator. ; ordrng 1 W10177394 (regulator)"
Jeff M.
REFRIGERATOR WHIRLPOOL WRS315SDHZ03 Installed new part unit tested good
Gabriel P.
DRYER WHIRLPOOL WED92HEFC0 "Cc that the unit is not heating. Ran diagnostics, found F4E4 L2 Line Voltage Error, F4E3 Restricted Air Flow. Cust said that she cleared out the lint from the vent outside. Checked Voltage from outlet was 240v L1 140v L2 140v. And unit 240v as well. Checked 200 ohm on heating element is open ordering ; ordrng 1 WP8544771 (element)"
Joe O.
DRYER WHIRLPOOL MEDB835DW4 "Cc: loud noise, smells hotFound unit receiving proper power. Ran test cycle. Could not duplicate issue. Unit functioning as designed. Op test ok Cust Has a foil accordian style vent hose attached to dryer (see pic). Explained the fire hazard associated with this type of vent hose and advised cust to replace with a semirigid metal hose to prevent fire hazard."
David R.
REFRIGERATOR KITCHENAID KSCS25FTSS01 Replaced parts. Tested. Good. Op test ok
Corey L.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Customer complaint ice maker not making ice and food is freezing in ff, confirmed, ice maker cycled, found fill tube frozen, temp was 11 in ice bin, 30 ff and -5 in frz , moved frz from -5 max cold to recommended, thermistors check passed, customer using after market filter unable to find one at local hardware store, gave wpl number to order from, ordering valve and reservoir, ordering control if temps have not improved in 48 hours control will need replaced; ordrng 1 W11043013 (valve) and 1 W11043763 (cntrl-elec) and 1 W11346622 (RESERVOIR )"
Corey L.
REFRIGERATOR WHIRLPOOL WRF555SDFZ05 "Customer showed pop putting unit under warranty, complaint frz getting warm found ice cream melted after putting in from store, temps were 37 ff and 22 frz, thermistors check passed, fans operating, found ball of ice on top right of evap, unit has low side leak, compressor very hot, unit needs evaporator and compressor; ordrng 1 W11209866 (compressor) and 1 WPW10143759 (dryeR) and 1 WPW10313899 (evaporator)"
David R.
WASHER WHIRLPOOL WFW5620HW0 "Cc unit not turning on, customer called whirlpool before we came out here, they advised of a hard reset, unplug or reset at breaker, today unit is working. No techs notes. Unplugged, plugged in. Checked everything over. All buttons are working and taking commands. Over suds error. Ran through diagnostics test 12, good. All components working correctly. Test good as of today. Op test ok."
Corina B.
RANGE FRIGIDAIRE FGF368GMR Replaced the spark module and the harness. Optest ng. Found the front left burner not sparking and the right rear not releasing gas. Will need a new igniter assembly.; used 1 SHIPPING (shipping and handling) from stock
Corina B.
WASHER WHIRLPOOL WET4024HW0 "Cust showed pop, sent pic. CC that the lid lock does not turn off. Found the lid lock is covered in detergent.. will need a new lock and control. ; ordrng 1 W11189137 (cntrl-elec) and 1 W11371714 (LATCH)"
Joe O.
WASHER GE WCVH6400J0WW "Cc: burning smell, smokingCustomer states it happens around the spin cycle. Belt has good tension, belt and pulleys look to be in good shape. Ran normal cycle, ran drain and spin. Ran drain and spin with wet load. Could not duplicate issue. Op test ok"
Joe O.
DRYER GE GTD33EASK0WW "Cc: won’t startFound unit receiving proper power. Found high limit thermostat open needs high limit thermostat. Cust Has a foil accordian style vent hose attached to dryer (see pic). Explained the fire hazard associated with this type of vent hose and advised cust to replace with a semirigid metal hose to prevent fire hazard.; ordrng 1 WE04X26139 (high limit thermosta502), used 1 SHIPPING (shipping and handling) from stock"
Jeff M.
WASHER AMANA NTW4516FW3 The water valve is failing needs replaced ; ordrng 1 W11210463 (valve)
David R.
RANGE WHIRLPOOL WEG750H0HB0 Console sent out was black stainless. Need all black console control but do not see options on parts look up on Marcone. Sending over to parts to research; O-emld tckt
David R.
REFRIGERATOR GE CYE23TSDDSS "Replaced fan,When replacing old fan, new one came right on. Op test ok; O-emld tckt"
David R.
DRYER KENMORE 110.7107801A "Cc unit not starting, light in drum not working, unit ran for 15-20 mins then just stopped. Verified part put in is good, loose connection. Tightened. Good. Tested. Op test ok"
David R.
WASHER MAYTAG MVWB725BW0 "Cc UL code. Went into diagnostics, also found F51, RPS failure. Turned barker by hand, loud grinning coming from bearings. Pushed basket down, bouncing, bad suspension rods. Will need suspension, sensor and bearings. do not order parts.; ordrng 1 W10247710 (washer,suspension) and 1 W10435302 (bearing) and 1 WPW10178988 (sensor), used 1 SHIPPING (shipping and handling) from stock"
Joe O.
REFRIGERATOR AMANA ART318FFDW06 Customer states they never received the evaporator. Compressor and drier arrived. Reordering evaporatorPart shows out of stock office to reschedule; ordrng 1 W11407409 (EVAPORATOR)
David R.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Cc leaking from top of fridge. Found connection loose going back to fridge, reconnected all the way, tested. Good. No leaks. Op test ok."
Joe O.
RANGE KITCHENAID KSDB900ESS2 "Cc: call service message, knob pulling outFound error code f2e1(stuck key). Ran auto test. Found burner valve twisted and not aligned. Needs ui and manifold assembly; ordrng 1 W10826727 (manifold) and 1 W10913685 (panl-cntrl)"
Corey L.
RANGE WHIRLPOOL WFG550S0HZ1 "Customer complaint oven not lighting just clicks, confirmed, found baking sheet in drawer slid back and bumped ignitor, corrected, advised not to fill drawer past side walls, op test good"
Corey L.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Customer complaint dw leaking noticed about 10 min after starting a cycle, found drain pump installed missing a knuckle to lock in not giving good seal, corrected, apologized, customer stated no problem, filled and drained unit twice without leaks, asked customer if ok to leave a water mat, ok, left water mit mat"
Corina B.
RANGE WHIRLPOOL WFG320M0BS3 CC that the front is bent. Found the valve stem is twisted and the knob is cracked. Will need a new valve and knob. ; ordrng 1 W11105201 (valve-brnr) and 1 WPW10339442 (knob)
Corina B.
DISHWASHER MAYTAG MDB4949SHZ1 CC that the unit does not close. Unit is not installed. Found the left side hinge is not sitting correctly. Reseated the door and hinge. Advised cust to have unit secured to the cabinets or the counter. Unit is still leaking and not closing properly. The inner door is bent at the top. Will need new hinges and the inner door. ; ordrng 1 W10908291 (door-inner) and 1 WP8534853 (door hinge) and 1 WP8534854 (door hinge)
Brian M.
COOKTOP GAS WHIRLPOOL WFG374LVS1 New set of switches still not built the right way but correct part number Rebuilt switch using new wire harness parts OP Test Ok ; used 1 SHIPPING (shipping and handling) from stock
Corina B.
DISHWASHER FRIGIDAIRE FFBD2406NW7B "CC that the power went out and would not come back on. Started the dishwasher several times, ui would not respond after the unit started. Will need a main control and ui. ; ordrng 1 154877801 (overlay) and 1 154887201 (switch assembly) and 1 5304502611 (board)"
Brian M.
RANGE JENN-AIR JES1750EB1 Installed control Ran test bake OP Test Ok ; used 1 SHIPPING (shipping and handling) from stock
Brian M.
MICROWAVE WHIRLPOOL WML75011HZ2 Cc unit not heating and he had another company out who replaced door switches Found door switches not wired correctly Re ran with wires corrected still no heat Found relay on board not opening Needs control Est only
Brian M.
REFRIGERATOR WHIRLPOOL KRFC704FSS00 Installed control Unit is running and cooling Advised to watch for 48 hours OP Test Ok
Corina B.
REFRIGERATOR WHIRLPOOL WRS315SDHM01 Cust will send a pic of the delivery date. CC that the unit is not dispensing ice. Found the ice bin had a clump of ice lodge in the augur. Cleared the ice. Optest ok. Crisper bin is cracked. Cust can install. ; ordrng 1 W11162443 (cover)
Jeff M.
WASHER MAYTAG MVWC465HW2 I ran the unit in a high speed spin unit tested good I found a plastic bottle under the unit op tested good
Jeff M.
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 I called Whirlpool tech line I told him the temperatures inside the fridge are between 38 and 42 there’s no frost in the freezer unit tested good
Corina B.
REFRIGERATOR WHIRLPOOL WSR57R18DM "CC that the unit is not cooling. 45* threw out the ff. Checked the evap, good frost pattern. Evap fan is running. Checked the thermistor, good. Will need a main control. ; ordrng 1 W10812033 (contrl-box)"
Brian M.
REFRIGERATOR WHIRLPOOL AFI2538AES Installed control Programmed board Unit is cooling Advised on 24 hours to cool ; used 1 SHIPPING (shipping and handling) from stock
Jeff M.
DRYER MAYTAG MGDB850YW1 "The motor relay in the Main control is fixed closed. Main board needs to be replaced ; ordrng 1 WPW10432257 (cntrl-elec), used 1 SHIPPING (shipping and handling) from stock"
David R.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Replaced part. Tested. Good. Op test ok
Jeff M.
DRYER WHIRLPOOL WED4850HW0 Installed new part unit tested good
Jason N.
DRYER MAYTAG MEDE300VW1 "Installed heater element. Ran timed dryer test. Good heat, op test good."
Brian M.
RANGE GE JB850SP2SS "Cc left front burner not working Found left front burner open Needs burner ; ordrng 1 WB30T10132 (range 8 radiant surf5690), used 1 SHIPPING (shipping and handling) from stock"
David R.
DISHWASHER KITCHENAID KDTM354DSS5 Replaced parts. Tested. Went through diagnostics mode. Good. Op test ok.
Jeff M.
REFRIGERATOR KITCHENAID KRFF507ESS01 "LED power board has failed I unplug the board plug in the machine and it started back up in unit tested good. it’s already starting to get cold after five minutes. I’m leaving the LED board unplugged so they have a refrigerator.; ordrng 1 W10830288 (cntrl-elec), used 1 SHIPPING (shipping and handling) from stock"
Corina B.
REFRIGERATOR KITCHENAID KRFF507ESS00 Replaced the ice maker. Ran step 56 no errors. Cycled ice maker. Optest ok; used 1 SHIPPING (shipping and handling) from stock
Jeff M.
REFRIGERATOR WHIRLPOOL GB2FHDXWQ05 Installed new part unit tested good