Local Reviews
good technician
JAMES - Mentor, OH
too much time before coming back out for putting in parts
Great service!!!
MICHELE - Lorain, OH
Responded in a timely manner
DAVID - Solon, OH
Took two times to repair but stayed on top of the problem.
Great Service!
AL - Garfield Heights, OH
The service worker was very accommodating and attentive to our need in correcting the problem with the 2 appliances.
Finally done!
FELIX - Solon, OH
Persistence helped solve the problem with my washer. While very professional it took 3 visits to identify what was wrong. Now I have a working washing machine. Thank you
SERVICE CALL
FRANK - Oberlin, OH
SERVICE MEMBER WAS PROFESSIONAL AND PROVIDED APPROPRIATE SERVICE AT A REASONABLE PRICE.
Mr
JOHN - Brooklyn, OH
Great service!
MIKE - Broadview Heights, OH
Great experience
MARGIE - Bay Village, OH
This was a warranty visit. I was impressed with the communication prior to the visit. The service man was quick and thorough. I would call them again.
Great service!
STEPHANIE - Willoughby, OH
Tech was knowledgeable and explained situation clearly.
Very good with product and informative about the product
Sheri - Andover, OH
Paul's service was excellent
GEORGE - Elyria, OH
Paul explained how the parts failed and he fixed the new partsand the microwave is working well now.
Serviceman came in serviced washing machine, courteous did excellent job did not take long. Told me what i must have done to throw machine off course
SYLVIA - East Cleveland, OH
The new machines do not compare to old machines
Great Service
SHIRLEY - Ashtabula, OH
He was very thorough, polite, and friendly. Explained things and let me know where I can contact if I have any other problems.
Reviewer
MICHELLE - Highland Heights, OH
Great service.
Great service
TRACI - Mentor, OH
Service was awesome and on time
service
SCOTT - Chardon, OH
Terrible customer service
Nancy - Ashtabula, OH
We made our appointment to have our dishwasher fixed and the appointment was scheduled for Wednesday between 2-5. After waiting I was called at 5 by the technician who said he was running behind and would not be able to make it. He wanted to reschedule for Friday morning and said he would be there before noon and that the office would call to confirm on Thursday. I never received a call so I called to confirm. When I called to confirm the office said that again he would be there between 2-5, this is not what was told to me by the technician. Now not only was my day ruined but I had to reschedule an appointment for my son that was very important. When Friday came I was called by the office and told that my technician was sick and they would need to reschedule for Tuesday. Needless to say I was very upset and was not willing to wait. When I called the office to discuss this with them I was told that they would be able to fit me in with another technician but would not be able to provide me with a time so I spent my entire Friday waiting for a call. I never did get a call, they just showed up so it was a good thing I stayed at home. The technician finally arrived at 5. After all this waiting the job only took 10 minutes!! I would not recommend Fred’s to anyone!!
Response from Fred's Appliance Service:
Good Morning Randy, Thank you for your review. We are going to take full responsibility for this perfect storm. We had an issue with tech illness on FRI that directly affected you and 2 office staff on MON that directly affected you. We're very sorry for this less than stellar experience. This is not normally how our team operates. We will be calling you shortly to discuss. Thank you! -The Fred's Team
Great customer service
BARBARA - Sheffield Lake, OH
Tech came and replace door handle which was incorrectly put on by the manufacturer. According to factory rep the problem was cosmetic so I would have to put it on. Twenty minutes after I hung up the phone, Fred's Appl called to set up an appt for free! What great service.
Not fixed!
DAVID - Brecksville, OH
Not fixed!
Response from Fred's Appliance Service:
Hello David! Thank you for your note. After reviewing your job record, the technician was unable to duplicate your symptom. We will be back in touch shortly to reschedule another appt. Thank you!! -The Fred's Team
Van
ROLAND - Strongsville, OH
Impressed by the complete experience.
Good service
BRENDA - Shaker Heights, OH
Scheduling difficult, but service was goid
Mr.
RICHARD - University Heights, OH
Great Service as always!
Very professional company
NANCY - Avon Lake, OH
Very professional from the people on the phone to service , great job!
Washing Machine
MARITZA - Cleveland, OH
Brian was very knowledgeable. Very polite and very neat.
Patricia
PATRICIA - Chardon, OH
great technician
LEONARD - Parma Heights, OH
Refrigerator repair
TONI - Painesville, OH
Jeff did an excellent job..very courteous and knowledgeable...definitely an asset to your Company..
Washer Repair
NORMAN - Lorain, OH
Excellent
ROBERT - Cleveland Heights, OH
The service tech was polite, very knowledgeable, and carried out the repair quickly.
reefer repair
DONALD - Avon Lake, OH
learned more from brian in 5 minutes so that i can do it all killer good repairman give hoim a raise!!!!!!!!!!!!!!!!!
I like these service people!
Ariel - Middleburg Heights, OH
Love that I can track the service technician so I’m not rushing to get home. They even called to say that they were running early and could they move up my appointment.
The service man was very pleasant, did his job, and was gone.
KEN - Walton Hills, OH
I'm disappointed in the quality of the Whirlpool stove in that the metal has to be extremely cheap to pop and crack like it does when heating/baking.
Mario
MARIO - Solon, OH
Excellent service as usual
Susan
SUSAN - Wickliffe, OH
Great service
Great service, right on time.
BRIAN - Olmsted Falls, OH
Great service, tech was very good
The problem is not solved
Fathers of St.Joseph - Avon, OH
This was the second visit concerning ice in the freezer section of our refrigerator. The first time, some parts were supposedly changed. But the problem was not solved. The second time, we were told that some stuff on the door shelf had to moved. This was done, but the problem is not solved. Frost is still formed and hangs from the ceiling of the freezer.
Response from Fred's Appliance Service:
Hello! Thank you for your review. Very sorry for the continued troubles. Will be calling you shortly to further address. Thank you! -The Fred's Team
Corina
DALE - Newbury Township, OH
Corina was on time, quick to id the trouble and than repaired the the appliance quickly. She was great at clean-up and prevention of any problems while working. Again. thank you for your great techs and service
Cindy
CINDY - Mentor-on-the-Lake, OH
The technician did all she could I'm calling Whirlpool to return the stove
Very pleased
CHRIS -
Brian did a great job. He was thorough, understood the problem, and respectful.
Awesome Service
GEORGENE - Westlake, OH
The repairmen (Matt and I am sorry but I missed the other fellow’s name - I am thinking Brian) were excellent- no awesome. They were courteous and willing to listen to me trying to explain what was going on with the washer even though it wasn’t making the noise-then came back within an hour from when they left because it started making the sound. They came back with a smile. I would recommend Fred’s.
Karen
KAREN - Avon Lake, OH
Neat and timely
fixed ice maker lever
JANET - Independence, OH
He was very quick and explained what he was doing so I can fix in the future if needed. I'm sure I wont.
On time
JOHN - Kent, OH
On time. Experienced. Clean. Efficient.
Great customer service 😀
ROBERT - Aurora, OH
Totally Professional and accommodating
Great Service - Works good as new!
VALERIE - Sheffield Lake, OH
New range fails to broil after repeated efforts
BIRGINA - Shaker Heights, OH
I am extremely disappointed and upset by my experience with Dan who came to my home to repair my newly purchased Amana range. I explained to him that the broiler was not working at all, and that last week I had placed a few vegetables in the broiler for 45 minutes, but they were still totally uncooked. Dan and his assistant watched this time as just one piece of onion was placed under the broiler. Even after some 20 minutes, the onion had only one tiny brown spot. In short, the onion remained uncooked. In his first report, Dan claimed "the unit was operating as designed." In cnversation he acknowledged that the onion had not been cooked, but he did not include this fact in his report. In conversation he told us that the ranges were not being manufactured these days as well as ranges of earlier years. In his report, however, he made no mention of the fact that the broiler failed to function. He simply used evasive language.
Response from Fred's Appliance Service:
Good Morning Birginia! Thank you for your note. After reviewing your job record, it was found your oven is heating correctly during broil cycle to 500 degrees. If you feel there is still an issue, we will certainly come back out to further assist. Our office will be calling you shortly to discuss options. Thank you -The Fred's Team!
Very Happy
CORLINE - Cleveland, OH
Very good customer service
Great!
ANTHONY - North Ridgeville, OH
Emily Barnhart
EMILY - Novelty, OH
Robert is great! Wish he could have been sent out on Friday!
Great & Friendly Service
SUE - Painesville, OH
Warranty
TERESA - Sheffield Lake, OH
Tech was friendly and professional. However took two weeks for an appt and another week for a part. Part did not work so tech called whirlpool tech who said washer was functioning correctly. Fred’s tech and myself knew this info was incorrect but Fred’s tech took the advice of whirlpool tech which left me with a washer that still wasn’t functioning. Wish Fred’s tech would have called another whirlpool tech for better advice. Bc I was left with having to explain that the issue wasn’t with Fred’s tech but with the advice of whirlpool tech.....it would have been nice to have Fred’s follow up with me on problem. Instead Fred’s left my house knowing issue was still an issue.
Response from Fred's Appliance Service:
Good Morning Teresa, Thank you for your review. I have examined your job record notes. Whirlpool techline did in fact state your unit is working correctly. We are required by contract to follow their advice. I advise calling Whirlpool customer service at 800-253-1301 if you feel the unit is still not working correctly. Reference SR#7720351179 when calling. Please let us know if we may be of further assistance. Thank you! -The Fred's Team
great service
JAMES - Mentor, OH
on time , knowledgable good service
Excellent service. Knew exactly where to look to resolve the problem
ALLEN - Brecksville, OH
See above
Martina
ANDREW - Willoughby, OH
The repairmen were great! Our dryer was a bit of a problem because of its age but they figured it out and now I am pleasantly amazed at how quickly the clothes dry. Thank you!
Well satisfied.
ROBERT - Ashtabula, OH
Jim cable
JIM -
Expensive for a 30 min service and small plastic part
JOSEPH - Mayfield, OH
Expensive!!!! Service efficient
Response from Fred's Appliance Service:
Hello Joseph! Thank you for your review. I've reviewed the charges on your particular job record, and they are in line. We charge in accordance of a national flat rate labor guide that our parts distributor provides. This guide is a nationally recognized guide in the appliance industry. Let me know if we may be of further assistance. Thank you - The Fred's Team
Good Service
PETE - Novelty, OH
Excellence in all aspects of service
DEBRA - Wickliffe, OH
The total experience over several appointments has been of the highest caliber--from first contact with scheduling service, interfacing with office personnel to excellent, professional service tech. It is obvious that Fred's Appliance is a most excellent run service company with customer satisfaction at the top of their priorities--going beyond the usual to the exemplary.
Great service
ROBERT - Lorain, OH
Very informative!
Knowledgable and friendly service
RAYMOND - Parma, OH
n/a
ALBERT - Lorain, OH
Owner
MICHAEL - Euclid, OH
Our service representative was fantastic, very quick and efficient and had an outgoing personality which my family and I enjoyed
Good service and arrived on time
GREGORY - Cleveland, OH
Made the problem WORSE!!!!
CHARLES - Cleveland Heights, OH
Fred’s technitions have worked on this refrigerator 9 times, and the problems get worse with each visit. I am very frustrated with their inability to diagnose and repair this appliance. It is very difficult to get an appointment. It often takes two weeks. Since this is an ongoing problem, I feel this is unacceptable. This is the only certified repair company in this area for KitchenAid. I am very unhappy with this entire process!
Response from Fred's Appliance Service:
Good Morning Charles, Thank you for your note. I'm very sorry for your troubles. I've reviewed your job record, and this unit has been kicking us while we are down! I see Jess has spoke to you this morning in our office to get you back on the schedule. We will be sure to do our best to get this problem addressed on this next visit. We want to solve this problem as much as you do! Thank you -The Fred's Team.
Job well done and very curtious!
ROBERT - Wellington, OH
We we’re completely satisfied with the promptness of the service technician Paul Howard. He was on time and explained about their company and service area. I would highly recommend Fred’s Appliance Service. I wish more companies treated their customer like Paul did he set the bar at the highest level. Thanks
Great service. Very knowledgeable, and thougbtful.
CATHERINE - Kirtland, OH
Corina is a delight to work with. Great service and very knowledgeable.
Great Service!
JOHN - Conneaut, OH
Excellent service . Very knowledgeable. Very polite and personable.
great service
PAM - Jefferson, OH
Very curtious,prompt, same day service , my refrigerator stopped working to repair it was going to be very expensive service rep suggested wait to fix and shop for a new one, we have 30 days to take off the. 90.00 service call on the total repair, incase we do decide to repair and not purchase new one, won't be charged another service call.
Great Service
BART - Solon, OH
Lesley
LESLEY - Streetsboro, OH
Jolie
JOLIE - LaGrange, OH
Great service!
Excellent prompt service
MARY - Elyria, OH
extremely professional, knowledgeable! wonderful customer service skills!
JOSEPH - Willoughby Hills, OH
Fred's Appliance has always provided the utmost in professional customer service! All technicians that have been to my home over the years have be excellent!
fast and great service
PETER - Lakewood, OH
Maytag dryer had chipped paint in drum which was covered under warranty at no cost to me. Whirlpool and Fred's appliance were very responsive in getting this repaired.
Great service with Tim
Gaëlle - Solon, OH
Very good service call.
ALICE - North Ridgeville, OH
Found the problem with the fridge right away
Good service. Maytag covered repair
RICHARD - North Royalton, OH
Jessica was very good with her phone demeanour. She was pleasant, helpful, and clear about your service.
Great service
NICK - Chardon, OH
Marc
MARC - Cleveland, OH
Repairman was timely, efficient & polite. Cost more than I thought it should especially since you had done essentially the same repairs less than a year ago.
Response from Fred's Appliance Service:
Hello Marc! Thank you for your review. Upon reviewing previous history, Whirlpool covered your repairs. Our best advice would be to call Whirlpool at 800-253-1301 to discuss your concerns. Thank you! -The Fred's Team
Robert
ROBERT - Olmsted Falls, OH
he did an excelant job.
THOMAS - Conneaut, OH
Stove manifold
WILLIAM - Middleburg Heights, OH
Chad did a great job very effociently
Great Service
ERIN - Cleveland, OH
Great service, very friendly and informative
Great service,timely,knowledgeable
MARLENE - Parma, OH
Chad was excellent , knew what to do and did it well
carlin
CARLIN - Berea, OH
Chad was on time, neat in appearance, friendly and knowledgeable. A pleasure to meet and an asset to your business. Thank you.
good and effecient service
DEBORAH - Cleveland, OH
Caryn
CARYN - Pierpont, OH
Super Chad
BRIJESH - Strongsville, OH
Melody
MELODY - Eastlake, OH
Ben was very thorough and experienced. He was also very kind to my attention-seeking, bratty little Chi-Chi. I highly recommend him.
Good service but equipment has fundamental issues
FELIX - Solon, OH
Again nothing to do with the company which I find very professional but the washer has inbuilt inefficient functionality
excellent and courteous
JAMES - North Royalton, OH
Chad was a pleasure to talk with and discuss the problem we had with our dishwasher. He also gave great suggestions towards our further use.
5 star says it all
MARIANNE - Jefferson, OH
Good service, courteous and informative.
Kathy
KATHY - Westlake, OH
We are pleased
Great customer service, I will call again as needed.
SUZANNE - Willowick, OH
Very good experience.
Great Service
DONALD - Elyria, OH
Paul is an excellent serviceman and great representative of Fred's Appliance. He's professional, polite and knowledgeable. Always look forward to having him come out if we need a repair on product.
Great service
KAREN - Strongsville, OH
Chad was excellent; we would definitely consider caling on Fred’s again.
User error
ROBERT - Cleveland, OH
Dan checked out my new refrigerator and showed my how to adjust the controls. The Amana help desk was no help on how to get the temperature down. Very glad I called, got good advice from a expert.
Dishwasher
Donna - Amherst, OH
Fixed my door - works well now
Ernest
BETTY - Parma, OH
Good Service
satisfacied with the service.
HERMAN - Maple Heights, OH
happy to see a female technician.she was very good at her job.
Not impressed
MARY - Cleveland, OH
My issue isn't solved. I'm told everything is fine and I can tell it's not. I wasn't home because I had to work and now feel I should have taken they day off to actually have the problem solved.
Response from Fred's Appliance Service:
Hello Mary! Thank you for your note. We will be calling you shortly to further address your concerns. Thank you! -The Fred's Team
Adjustment completed
BECKY - Grafton, OH
Refrigerator French door was a little lower than the other. Technician leveled the appliance as best he could and doors are almost even. He said the back left corner needed a shim and he didn't do that in the adjustment service warranty.
Convenient scheduling
DAVID - Chagrin Falls, OH
Parts were available in the van.
Great service , very helpful , very courteous
CAROL - Avon, OH
Whirlpool paid for the service so I don't know what the pricing was.
Great service
JOHN - Painesville, OH
Ben was a pleasure to meet and was very professional and proficient
Very courteous and professional
GERALD - Painesville, OH
with respect to the "rate the cost" 3 stars - wouldn't mind seeing a "not to exceed" quote in the future IF possible as this task was completed in under 30 minutes, start to finish. just my feedback as an electrical contractor who also has to provide quotes to customers.
Washing Machine repair
MEETHA - Cleveland Heights, OH
From talking to a customer rep on the phone to the technician who came and fixed my Maytag front loader, I recieved promt friendly service. I would definitely use them again.
Good Service
MARSHALL - Bay Village, OH
Great service
CONCETTA - Lakewood, OH
Quick service
NICOLE - Chagrin Falls, OH
Great service
PHILP - Solon, OH
great service
DORENA - North Ridgeville, OH
Patty
PATRICIA - Chagrin Falls, OH
Very pleased with the service and professional status
WILLIAM - Jefferson, OH
Carol
WILLIAM - Willoughby, OH
Great service ..very dependable
DONALD - Chagrin Falls, OH
Great customer service
MARGARET - Bedford, OH
Our technician was prompt, diagnosed the problem quickly, then spent time explaining the operational works. Would highly recommend!
Microwave
Joe - Mentor, OH
Great Service
SUSAN - Highland Heights, OH
excellent service. Thank You
Darlene
DARLENE - Wickliffe, OH
He was great
Unhappy with the outcome
ROSEMARIE - Berea, OH
The service tech was pleasant, honest straight forward with all that was wrong with the machine. I was not happy that a top of the line machine, 6 years old is not worth fixing. Although I had the option to repair it there was not guarantee the same thing would not happen again nor something else would go wrong. My issue is with Whirlpool not your tech. I will be contacting them.
Kitchen aid refrigerator
CHARLES - Cleveland Heights, OH
Dan did a quick efficient job replacing the parts
Prompt and courteous
TINA - North Royalton, OH
Chad was thorough and did a good job of examining my new washer. I was disappointed that the loud noise is evidently typical of that brand.
Dependable and friendly service.
JAN - Cleveland, OH
Very professional!
PAMELA - Streetsboro, OH
On time, fast, thorough, and very pleasant!
Happy
JAMES - Lorain, OH
Very good job
Great service
DONNA - Elyria, OH
Paul was very helpful and answer all my questions to help me get the best out of my refrigerator.
Paul knew his job. Went right to problem and corrected it.
thomas - Avon Lake, OH
Washing machine repair
SHELLY - Cleveland Heights, OH
Fred’s squeezed me into a packed repair schedule. The tech was friendly, courteous and professional. The job was fixed in under an hour. I am very grateful to all.
Ofdo911@gmail.com
john - North Royalton, OH
Chad’s a good man.
Great Service
JEN - Cleveland Heights, OH
Very professional and knowledgable
Great Service
LORI - Grafton, OH
Service has been good - have had a challenging time determining issue with Kitchenaid Microwave. Any issues are with Kitchenaid - Fred's has been great. Customer service team is friendly and helpful. Technician is timely and provides updates of expected arrival.
Terrible service
EDWARD - Mentor, OH
Very bad so far. Taking too long between service calls. Still haven't fixed my washer.
Response from Fred's Appliance Service:
Good Afternoon Mr. Oshaben. Thank you for your review. We currently have your parts on order. They are scheduled for arrival on the 18th. We are scheduled to finish your repair the next day on the 19th. If part happens to come sooner, let us know, and we will do our very best to move you up. Thank you -The Fred’s Team
Great Service
THOMAS - Cleveland, OH
Eileen
EILEEN - Avon, OH
Great service
MARLENE - North Ridgeville, OH
Appreciated Paul's expertise and professionalism.
very quick and service man was nice
JULIE - Lakewood, OH
Still trying to get my dishwasher repaired
CATHERINE - Bedford, OH
Repair men are courteous and arrive on time. Working on repair for over a month. Came yesterday and installed a part. Tried to use it this AM. Worked 15 min. Then quit. Same problem. Touch buttons wouldn't work. Had to go through warranty co. Then had to wait for call back from Fred's. Now can't get a technician to come out for another 2 weeks. Shouldn't take this long to get service.
Response from Fred's Appliance Service:
Hello Catherine! Thanks for your note. We will be calling you shortly to address this concern. Thank you and speak soon! -The Fred's Team
Great service, pricey
meb - Cleveland, OH
I was very appreciative the tech had what he needed on-hand, very glad to not have to wait for parts to be ordered. I was disappointed to see the first hour of labor was not included in the service fee. The arrival time window was a bit ambitious, 1-4pm when I was #9 of 11 for the day (which was nice to see/track via their web site).
WAFA - North Olmsted, OH
Very professional
LINDA - Solon, OH
Very professional and efficient.
Fast, awesome service
Terrance Hawk - Westlake, OH
Dishwasher repair.good service.
ELAINE - Elyria, OH
Friendly and efficient repair man.
Great servixe
LORI ANN - Perry, OH
Ben came in, found the problem right away, fixed it and showed me what it was, and now I’m baking pumpkin magic bars right now. Yay and thank you!!
Great service
PATTY - Painesville, OH
The Husband
MICHAELLE - Euclid, OH
Dryer repaired and working and wife happy.
Excellent
BARBARA - Mentor, OH
Great service. Very thorough
Pauline
PAULINE - Andover, OH
Excellent service from Ben!
Great service!
REBECCA - Lakewood, OH
Helpful repairman!
LAURA - Lakewood, OH
My repairman was helpful and arrived within the time window given.
Excellent all around.
JENNIFER - Painesville, OH
John
JOHN - Chesterland, OH
very knowledgeable, professional and pleasant.
Andras - Brecksville, OH
Great Servive
ALAN - Richmond Heights, OH
Corina was timely and very professional.
Maytag Dryer
GARY - Oberlin, OH
Thorough, knowledgeable, would recommend Paul's service to anyone.
Excellent service
ELEANOR - Avon, OH
Brian is so efficient and explains everything as he goes along. Fred's Appliance Service is extremely fortunate to have him as an employee!
her service was terrific. it took 4 visits to solve the problem.
BARBARA - Cleveland, OH
Great service
NORMA - Euclid, OH
Ben knew what was wrong with our ice maker right away. He had the replacement part in the van and fixed the problem.
pleasant and professionally handled
SUSAN - Beachwood, OH
Good Service
DALE - Rome, OH
Great service
CHRISTOPHER - Willowick, OH
Nice service tech
Satisfied
TAMI - Painesville, OH
Homeowner
Krista - Kent, OH
Great
very nice and efficent tech execellant service
JAMES - Broadview Heights, OH
we were very pleased with the attention to detail. Fred's gives great service
he was extremely knowledgeable
DORTHY - Orwell, OH
he helped me understand all there is to know about my washer and how to dispense everything in certain quantities etc.i have never used this type of washer before which is a front loader machine. i needed to be reassured it was doing its job because my son has been very ill and needs to have clothing extremely clean and free from any germs and bacteria etc. thank you for sending me a person that has made the visit very helpful and pleasurable. he took his time and did not rush me at all. he was very respectful and extremely nice. i would recommend him to anyone. i have to say he is the first person in a long time that i was happy to get help from and talk to.
Professionalism is still alive!
DEBORAH - Maple Heights, OH
Dan..a very competent technician, made his assessment of the situation and confidently laid my complaints and concerns to rest.
dwights stove
DWIGHT - North Benton, OH
Excellent Service and Technician
DEBRA - Wickliffe, OH
Please see previous survey....same great service in all aspects. Ben is an expert.
great service and excellent traingg that should have been given o us by the store when we bought the appliance.
JAYNE - Mentor, OH
Dishwasher fixed!!
WILL - Aurora, OH
Robert was very professional and answered additional questions I had. Thank you Robert!
Nita
NITA - Perry, OH
Reliable, prompt, courteous
Jackie
JACKIE - Cleveland, OH
He was very polite and had patience for questions.
Great service
ROSANNA - Conneaut, OH
Corina went out of her way to get the job done.
great technician very friendly
STEVE - Pierpont, OH
Dish Washer Repair
AARON - Chagrin Falls, OH
The service was quick and the technicians were polite. They were on time or early.
Frank
FRANK - North Royalton, OH
Patric ia
JAMES - North Ridgeville, OH
Fast service. Curtiuse. Repairman ccleaned unifotm.
Great service and very helpful.
WILLIE - Warrensville Heights, OH
Betul Yildirim Berber
BETUL - Cleveland Heights, OH
Great !
Oven
LYNN - Amherst, OH
After checking out my oven, the repairman said a whole downdraft had to be replaced. I had called him for a vent repair. My oven was in total working order prior to the service call minus the vent. When he put it together it no longer worked. He wasn't sure what he did to it, so it took him quite a long time to fix it . I heard the vent going and asked him about it because he said he couldn't fix it. He said it was working and I didn't need a whole new downdraft that would have cost hundreds. Makes me wonder if I hadn't told him the oven didn't work if I would have been stuck for an expensive part that I didn't need.
Response from Fred's Appliance Service:
Hi Lynn! Thank you so much for your note. We will be calling you shortly to discuss and further address your concerns. Thank you! Speak soon. -The Fred's Team
PROMPT ARRIVAL
PRESSIE - Cleveland, OH
SHE EXPLAINED THE REPAIR AND GAVE TIPS ON PREVENTING FUTURE PROBLEMS WITH MY STOVE.
Roberta
ROBERTA - Mentor, OH
Great service. Try nice And personable service person .
Clearly experienced, efficient, effective
Lisa - Bentleyville, OH
Engineer got to the cause of the problem quickly, solved the issue and went soon after
Great Service
CAROL - Avon Lake, OH
Great service and I appreciate the tracking feature so I can more easily plan.
👎
CASEY - Mentor, OH
Had to wait all day for appointment, fan is still loud and paid for 2 service calls plus labor and service man here total of one hour between 2 appointments. Nice service tech but unhappy
Response from Fred's Appliance Service:
Hello Casey! We will be calling you shortly to get your concerns addressed. Speak soon. -The Fred's Team
Michaelle
MICHAELLE - Euclid, OH
Technician would not verify incorrect info with office. I had to contact the office in order to authorize the warranty repair.
Response from Fred's Appliance Service:
Hello! Thank you for your review. We appreciate it. I just spoke to the tech. He has explained that the purchase date information from his end showed the wrong information. We ended up hashing it all out for you though. Very sorry for the troubles. -The Fred's Team
Great Service
MARK - Pierpont, OH
Arrived on time. Polite, knowledgeable, explained what the problem was and was able to fix it.
Great Service
SUSAN - Jefferson, OH
Ben was very conscientious and professional. Explained what he did to fix the problem. Great Service Tech!
Great service
JAMES - Walton Hills, OH
ice maker III
ARTHUR - Amherst, OH
Great assessment
FELIX - Solon, OH
We appreciate the assessment made by the technician and will follow the suggested operation instructions and see if it makes any difference.
Great service
JACKIE - East Cleveland, OH
It was very professional
Prompt, efficient, solved problem, friendly.
ROSEMARY - Avon, OH
Great service
MAX - Olmsted Falls, OH
Amazing service
THELMA - North Ridgeville, OH
My microwave had problems, it was checked and fixed very quick. I was impressed with the organization and communication with the customer.
Awesome Service
DAWN - Rome, OH
Ben was very thorough and polite. Ben knew exactly what he was doing. Thank you.
It was under warranty
BETH - Westlake, OH
Great service would use them again! The only thing that was upsetting is it took 2weeks to schedule an appointment. The service men were very nice and fixed the problem!
Great Service
BARBARA - Geneva, OH

Brian M.
RANGE KENMORE 79071349706 "Cc of unit not baking Found bake igniter broken Replaced using igniter kit OP Test no good Found bake relay Stuck open needs control ; ordrng 1 316557107 (clock es205) and 1 316419140 (overlay), used 1 12400035 (IGNITER) from stock"

Brian M.
WASHER MAYTAG MAV8551AWW Installed switch and plunger OP Test Ok ; used 1 SHIPPING (shipping and handling) from stock

Corina B.
REFRIGERATOR WHIRLPOOL WSR57R18DM02 "Recovered refrigerant, replaced compressor, evaporator and drier, pulled 28vac w/ pump, watched, good, charged 4.8oz r134a, unit cooling, pressures good, op test ok"

David R.
DRYER ROPER RED4516FW0 "Cc noise, unit not spinning. Found motor pins corroded. Order motor and wheel just Incase it doesnt come off easy. ; ordrng 1 279827 (motor!dryer) and 1 WP694089 (wheel)"

Corina B.
MICROWAVE KITCHENAID KEHU309SSS06 Replaced the magnetron and inverter. Heated a cup of water. Optest ok; used 1 Shipping from stock

Corina B.
FREEZER KITCHENAID KRMF706ESS01 CC that the upper bin does not pull out. Found the brackets getting stuck. Will need new brackets. ; ordrng 1 W11131390 (Bracket) and 1 W11161915 (Bracket)

Brian M.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Installed UI and console Ran test cycle Advised customer on jet dry usage OP Test Ok

Corina B.
WALL OVEN KITCHENAID KEBS109BSS00 "Checked the wires from the temp sensor to ground, good, called t/l Kathy checked the bake, broil, and cooling fan, good. Will need a new ui. Cust does not want to put anymore money into the unit. ; ordrng 1 W10358170 (Ui)"

Jason N.
REFRIGERATOR WHIRLPOOL KRFF707ESS01 "Defrosted ff evaporator, replaced ff harness/motor. Installed ice maker, powered off unit to reset fault. Op test good."

David R.
DRYER MAYTAG MGD6230HW0 "Cc of error code. Checked sensors through diagnostics test. Check good. Took off vent, found a lot of water/moisture build up in vent off dryer. Tested heat on high, cycling about 200* on and off. Tested with vent on, air dry. Cannot find which vent dryer leaks to outside, but none of the flaps are opening. Leads me to believe there is a logged vent. Let customer know unit is cycling and heating properly without vent. Will need vent check, unit is good. Op test ok"

Dan H.
WASHER MAYTAG MVWC465HW2 "Customer complaint that unit stops at rinse cycle, ran diagnostics found error code F1E2-Motor control fault. Ran auto test , on high spin gearcase was making funny noises. Check unit underneath and found water dripping from gear case. HV; ordrng 1 W11454372 (Gearcase)"

Jason N.
WALL OVEN KITCHENAID KEBS279BBL00 Drilled new front mount holes. Installed broil element using new screws. Ran broil test. Op test good.

Dan H.
DISHWASHER KITCHENAID KDFE104DSS0 "Customer did not receive part, rescheduled for next available date, ; schdld next appmnt for 10/5 MON !"

Jason N.
WASHER WHIRLPOOL MHW5500FW1 "Installed pressure switch. Operation test good. Customer using pre measured detergent packs for all their loads. Based on the load that was in the unit when I arrived, they are using way too much detergent, load was only 3 small items. Customer states most loads are comparable in size. Advised using half of the detergent pack when doing any load."

Jeff M.
WASHER WHIRLPOOL WFW5620HW0 Incorrect part was sent again. This time I had Cp verify the correct part number. This time the part number comes up as a different number entirely. I know for a fact that thats not the same part number as a few weeks ago Macon change the part number. ; ordrng 1 W11322903 (cntrl-elec)

David R.
OTR MICROWAVE KITCHENAID KMLS311HBS3 "Replaced parts. Tested. Good. Put water in to heat up, good. Op test ok"

Corey L.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Customer complaint of no cool, confirmed both sections room temp, unit not plugged in, plugged in and fans and compressor running, ran test four no frost pattern forming, unit needs ff evap and drier; ordrng 1 W11116006 (evaporator) and 1 WPW10143759 (dryer)"

Corina B.
WASHER WHIRLPOOL WFW92HEFW0 Replaced the bellow. Ran a CO test. Optest ok.

Brian M.
DRYER WHIRLPOOL WED85HEFC0 Cc unit not heating Found unit to be control locked Unlocked control Ran test cycle unit it heating up as designed

David R.
DISHWASHER GE GDT530PGD6BB Control not sending signal up to turn UI on. Ordering another control ; ordrng 1 WD21X24889 (CONTROL )

Jason N.
REFRIGERATOR WHIRLPOOL WRB119WFBW01 Cc lower shelf support brokeInstalled new support. Advised customer to avoid filling drawers with large amount of product. Reserved handle for customer. Installed hinge cover. Op test good.

David R.
WASHER MAYTAG MVWB835DW4 "Cc blanket had tangled up, through unit off balance. No error codes. Ran test 51/52, diagnostics and load size calibration. All components test good. Found some of the foam on siding of cabinet came off, cut off excess that was flapping and making noise during agitation. Ran a test cycle rinse and spin with towels in unit, tested good. Make sure to watch out for load size. Leveled unit out a little on left side, basket sitting towards middle more now. Unit good. Op test ok"

David R.
REFRIGERATOR WHIRLPOOL WRS588FIHV00 "Customer stopped me at front door, said is is working. Did not go inside house and look at fridge. No SVC collected.; saved tckt"

Dan H.
REFRIGERATOR KITCHENAID KRSC503ESS01 "Installed new control, thermistor, and evaporator fan, op test good"

Corey L.
REFRIGERATOR WHIRLPOOL WRF540CWHZ01 "Customer complaint ice build up in frz, confirmed found slides failed not springing shut, needs frz drawer slides; ordrng 2 WP13055901 (slide )s"

Brian M.
DRYER ELECTROLUX EFME527UIW1 Installed belt OP Test Ok ; used 1 SHIPPING (shipping and handling) from stock

Joe O.
WASHER MAYTAG MVWC415EW1 Cc: not draining/spinning clothes out properlyFound no stored error codes. Ran auto test and calibration. Ran drain and spin. Could not duplicate issue. Op test ok

Corey L.
DRYER WHIRLPOOL WED4815EW1 "Customer complaint dryer tripping breaker, power cord installed correctly, getting 255v, ran timed dry on high temp for 10 minutes, breaker did not trip, breaker is a 30amp single through, unit is operating as designed, customer stated breaker was tripping with old dryer before this was purchased and doing it again, advised to get an electrician sounds like a weak breaker"

Brian M.
DRYER GE DX4500EE1WW "Cc unit spinning Found motor to be locked up will not spinNeeds motor ; ordrng 1 WE17X10010 (motor asm) and 2 WE1M504 (slide drum (wht))s and 2 WE1M1067 (slide bearing)s, used 1 SHIPPING (shipping and handling) from stock"

Brian M.
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Installed mullion heater OP Test Ok

Jason N.
DISHWASHER WHIRLPOOL WDT750SAHZ0 Installed control and wash motor/pump. Ran diagnostics cycle in entirety. Checked for leaks. Op test good.

Joe O.
WASHER MAYTAG MVWB835DW5 Cc: grease getting on clothingFound excess grease on dispenser rails. Cleared grease. Ran auto test and calibration. Op test ok

Joe O.
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Installed led module. Op test ok

Jason N.
MICROWAVE WHIRLPOOL WMH31017HW "Cc using fan not working and will only heat for a few minutes Ran heat test with glass of water, unit pulling 14a, unit is heating, but cannot hear a cooling fan. With no cooling fan magnetron will over heat and cut out. Ran vent test, no vent fan. Checked in to vent fan, good at 121v. Unit needs fan motor. Customer is not repairing, he is going to uninstall the unit and return it to the store."

Corey L.
DISHWASHER AMANA ADB1100AWW5 "Customer complaint dw not draining, confirmed water in unit, turned drain on, pump just humming, tapped pump with hand and heard something break free and water drained out, op test good"

Jason N.
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "Cc unit freezer not working right.Customer states it was snowy in the freezer for a few days, seems to be better now, she checked to make sure door was closed and make sure nothing was in the way of the seal. She also did not know how to set the freezer temperature. Advised customer on how to change unit temperatures. Freezer condition is normal at this time, no frost buildup, temps are at 0 degrees. Unit is operating as designed."

Jason N.
REFRIGERATOR KITCHENAID KRSC503ESS01 Installed ui control. Op test good.

Joe O.
WASHER AMANA NTW4516FW3 Cc: loud noiseFound error codes f0e2(over suds) f7e5(shifter fault). Ran auto test. Ran manual agitate and spin. Unit functioning as designed. Ran calibration. Op test ok

Corina B.
DISHWASHER KITCHENAID KUDS30IXSS2 "CC that the dishes are dirty and have spots on them after running the dishwasher. Ran diag 6-2 fill valve, 6-1 low/no water. Ran a calibration. Started a cycle found the pump and motor not pushing the water threw the conduit. The spray arms are clear. Will need a pump and motor. ; ordrng 1 WPW10780877 (Pump and motor), used 1 Shipping from stock"

Jeff M.
WASHER GE GTWN4250D2WS "The main control is not working correctly I put it in diagnostics and as I was rotating the Dale the LED lights for change 10 times rapidly indicating issue with the main control it also said that it had a E prong error to flow error a drain error A fill error est ; ordrng 1 WH12X10614 (washing machine main), used 1 SHIPPING (shipping and handling) from stock"

David R.
REFRIGERATOR FRIGIDAIRE FGHB2844LF7 "Gasket damaged, took pic. Ordering kit. ***place on cancellation list if possible *** schedule as a 4 hour job. will need to possible take doors off to move unit out of place, little space in house; ordrng 1 5303918784 (air handler housin)"

Jason N.
FREEZER FRIGIDAIRE FPUH19D7LF1 "Cc unit ice maker does not workCould not manual index ice maker to test. Ice maker seized up. Unit needs ice maker. Customer payed part and service.; ordrng 1 297345201 (ICE MAKER 14246), used 1 SHIPPING (shipping and handling) from stock"

Corina B.
DISHWASHER KITCHENAID KUDS30FXSS8 "CC that the dishwasher fills and stops. Found the control and the wire harness had a electrical fire. Will need a new control and harness. The door when opening clunks. Will need new hinges and cable.; ordrng 1 W10479761 (Control) and 1 W10871221 (Harness) and 1 WP8534854 (Hinges) and 1 WP8534853 (Hinge rt) and 1 8194001 (Link), used 1 Shipping from stock"

Jeff M.
WASHER MAYTAG MVWB765FW1 "The unit has been in a flood. Needs a transmission bearings are shot motor stator clutch springs; ordrng 1 W10734521 (slider) and 1 W10754158 (motor stator) and 1 W10754161 (motor rotor) and 1 W10811956 (drum assy), used 1 SHIPPING (shipping and handling) from stock"

Jason N.
WASHER MAYTAG A9700 "Cc unit leakingRan multiple wash load then spin and drain. At extra large load setting, unit dripping from tub seal. Unit will need tub seal and bearing kit.; ordrng 1 6-2095720 (mounting s) and 1 6-2040130 (tub bearin) and 1 WPY015667 (retaining)"

Jason N.
WASHER WHIRLPOOL CAE2745FQ1 "Cc unit not powering on Customer sending pop to service@fredsappliance.comConfirmed unit will not power on, checked power in to control board, good at 123v. Unit needs control board. ; ordrng 1 W11188527 (cntrl-elec)"

Gabriel P.
DRYER MAYTAG MEDC300XW1 "Replace parts,opt test ok"

Gabriel P.
DISHWASHER KITCHENAID KUDS35FXSSA Found error code f10E1 mechanical failure on dispenser delete code ran test and dispenser door open and everything working so try doing the four cups test pass all four cups has equal water advice customer to run hot water through the sink before starting unit

Jason N.
WASHER MAYTAG MVWB835DW3 "Cc unit not working and code f6e3Ran diagnostics, found codes f6e2 for ui cannot hear acu and f6e3 for acu cannot hear ui. Checked power in to unit, good at 120v, polarity is correct, unit is on a dedicated circuit. Called wp techline, Austin, replace both boards again and main harness.

Gabriel P.
WASHER AMANA NTW4516FW3 Replace tub opt test ok

Gabriel P.
DISHWASHER GE GLDT690TWW00 Checked voltage on out let there is no power going to unit show employee need electrician opt test ok also they are tax free only charge 98.00

David R.
WALL OVEN KITCHENAID KEBU208SSS03 "Cc unit UI is steaming up, happened about 30 mins into steam option, customer said was using both ovens, also had both ovens at highest temp and highest browning. Techline, Ritz, not uncommon for UI to steam up especially when using steam options on both ovens at the same time. Common. Advised to put foil tape along the seams under the UI. Checked all other components. Good. Followed what techline said, said it will help with moisture going to UI but it is common good for the moisture and humidity to reach it. if both ovens are going at the same time with highest temps, definitely possible for more moisture/steam to rise up through vents. Normal. Op test ok."

David R.
DISHWASHER KITCHENAID KDPM604KPS0 "Customer put go pro in unit and ran through a cycle. Noise is coming from 3 rack, like its rubbing up or binding. Customer found pump had broken clips on it, confirmed. Ordering parts.***two job count; ordrng 1 W10830523 (MANIFOLD ) and 2 W10831864 (TUBE)s and 1 W11101860 ( COVER ) and 1 W11416362 (PUMP MOTOR )"

David R.
RANGE WHIRLPOOL MGR8875WS1 Cc noises coming from control. Sounds like relays are clicking. Buzzing noises get loud. Dont see any marks or spots on relays. Ordering control.; ordrng 1 WPW10157252 (cntrl-elec)

Corina B.
DISHWASHER KITCHENAID KDFE104DSS5 "CC that the dishes come out dirty, the upper rack comes out and the rack tab is missing. Advised cust to run the hot water in the sink before starting the dishwasher. Raised the feet. Found the bottom rack the tab is missing causing the rail to rust. ; ordrng 1 W10728160 (Row)"

Corina B.
WASHER MAYTAG MHW5630HW0 CC that the unit is leaking. Found a service pointer to replace the dispenser housing. Checked the housing look good. Will need a new housing. ; ordrng 1 W11465533 (Dispenser)

Corina B.
RANGE KITCHENAID KSGG700ESS1 Replaced the cooktop. Optest ok

Joe O.
WASHER AMANA NFW5800HW2 Installed ui. Ran quick test. Op test ok

Jason N.
DRYER SAMSUNG DV40J3000EWA2 "Installed heater element. Ran dryer op test, good heat and airflow. Op test good."

David R.
RANGE GE JGB720SEJ4SS "Cc smelling gas with burners on. Tried all burners and confirmed. Gas still leaking out. Checked and found 3 valves still letting gas out. Gave estimate to customer for all valves. Customer paid SVC, do not order parts.; ordrng 1 WB21X20260 (valve burner 270 26.74 RR) and 1 WB21X20261 (valve burner 270 BL ) and 2 WB21X20262 (valve burner 270 RF)s, used 1 SHIPPING (shipping and handling) from stock"

Corey L.
WALL OVEN GE JGRP20WEJ2WW "Customer complaint bake not working, confirmed, broil is working, found bake ignitor failed, quoted to replace, customer does not want repair, she stated she has never used the broil and doesnt broil, offered to switch bake with broil ignitor, ok, switched ignitors, op test good"

David R.
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "S16360 covers labor. Same repeating issue. Following steps on service pointer. Ordering parts needed per pointer. Customer owes parts and SVC. Called techline to confirm. 7728892200. Went over findings. Follow service point and make sure Test 7 is in step 2. Will need to steam out ice/frost***request double labor.***3 hour job count; ordrng 1 W11033168 (harns-wire) and 2 W11456069 (CLAMP)s and 1 W11457241 ( PAN), used 1 SHIPPING (shipping and handling) from stock"

Corey L.
WASHER WHIRLPOOL NTW4611BQ1 "Replaced suspension rods with kit, op test good"

Jeff M.
DRYER WHIRLPOOL WGD4815EW2 Dryer is not turning on I tested all the fuses the switches everything tested good the centrifugal switch tested good and needs new timer; ordrng 1 WPW10185981 (timer)

Joe O.
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 "Recovered refrigerant, installed listed parts. Put unit into 28 inch vac for 15 mins, recharged with 4.5oz of r134a. unit is cooling. advised customer to allow 24 hrs for cooling. op test ok ; used 1 TJAF1200 (PROCESS), 1 W10895748 (COUPLER ), 2 W10895757 (COUPLER), 1 W10896678 (COUPLER), and 1 W10896689 (COUPLER) from stock"

Jason N.
WASHER MAYTAG MHW5620HW0 "Cc unit not spinning out clothes, still damp at the endRan diagnostics, found codes f0e5 for off balance load. Ran auto cycle, all functions normal. Advised customer about load sizing, avoid too large or too small loads. Customer admitted she washed a large comforter when this happened. Advised customer unit may or may not handle it well, and she can always use the drain and spin option if loads still seem a little too wet at the end. Unit is working as designed."

Brian M.
REFRIGERATOR KITCHENAID KRFF300EBL00 "Cc unit still frosting up and noise Found fan hitting ice found unit not going into a proper defrost Ran forced defrost unit would not go Needs freezer harness ; ordrng 1 WPW10487766 (harns-wire), used 1 SHIPPING (shipping and handling) from stock"

David R.
DRYER WHIRLPOOL WED8500DC4 Cc dryer squeaking. Idler pulley worn down. ; used 1 4392067 (DRYER REPAIR KIT) from stock

Jeff M.
RANGE WHIRLPOOL WFE504W0JZ0 "Thermal block is fired replaced with tl op tested good ; used 1 PT500L (3 PRONG DRYER CORD), and 1 W11416047 (TERM BLOCK KIT - RANGE) from stock"

Jeff M.
RANGE WHIRLPOOL MER8700DS1 The unit isnt heating the back ele is open ; ordrng 1 W10779716 (elmnt-bake)

Corina B.
REFRIGERATOR JENN-AIR JFC2089HEP CC that there is frost in the freezer. Steamed out the freezer. Gasket is touching the frame. Slides going in and out properly. Optest ok.

David R.
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Cc of knocking noise. Went through diagnostics, tested fans, motors, compressor, all check good. Took off cover, looked at fans, nothing blocking checked damper. Good. Went through Icemaker cycle., dropped ice and called for water. Good. Checked dispenser, good. Unit test good. Cannot duplicate. Op test ok"

Jason N.
RANGE HOOD WHIRLPOOL WVW51UC0FS1 "Cc unit is rustingCustomer states she has rusty buttons, shes tried several times to clean it off, doesnt work. Confirmed rusty buttons. Snapped pic. Unit operation is not affected, not sure if this is qualify for warranty work, this may be considered cosmetic. ; ordrng 1 W10895848 (cntrl-elec)"

Jason N.
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 "Cc unit not coolingFound unit will only run with doors open. When both door switches are depressed all functions stop. Replaced Jazz board using truck stock part. Programmed to 12, unit operation test good. All functions normal, unit is starting to cool.; used 1 WPW10503278 (CNTRL-ELEC) from stock"

Dan H.
RANGE JENN-AIR CVG4280S "Customer complaint that burners are not lighting, confirmed, igniter switches are not working, unit is missing a knob, unit needs two igniter switches and a knob; ordrng 2 WPY704512 (Switch)s and 1 WP71001641 (Knob), used 1 SHIPPING (shipping and handling) from stock"

Corey L.
REFRIGERATOR KITCHENAID KRFC704FPS00 "Customer complaint im not working, confirmed, found wire for fill tube heater broken, unit needs fill tube heater; ordrng 1 W11230096 (tube-water)"

Dan H.
MICROWAVE WHIRLPOOL WMH76719CZ "Customer complaint that unit is not working, confirmed unit is not heating, capacitor and diode are good, unit needs new magnetron ; ordrng 1 W10818686 (Mag)"

Corina B.
REFRIGERATOR GE PFSS5NJWASS "CC that the unit is not cooling. Found the compressor not running. Checked the compressor with the tester, 1.00 amps. Will need a new inverter board. ; ordrng 1 WR49X10283 (Inverter), used 1 Shipping from stock"

Brian M.
DRYER SAMSUNG DV50K8600EV/A3 "Cc unit making noise Found noise coming from idler pulley and belt Also found tub to have started to crack showed customer Needs belt and pulley ; ordrng 1 DC93-00634A (Idler) and 1 6602-001655 (Belt), used 1 SHIPPING (shipping and handling) from stock"

Brian M.
DISHWASHER WHIRLPOOL WDF590SAJW0 Cc door wont shut Found hinges damaged Needs hinges ; ordrng 1 WP8534854 (door hinge) and 1 WP8534853 (door hinge)

Brian M.
WASHER MAYTAG MVWB865GW0 Cc uni5 not working properly Found unit unable spin Rotor and stator are rusted Due to gearcase leaking Needs stator rotor and gear case Does not need lid latch ; ordrng 1 W10915700 (stator) and 1 W10915701 (rotor) and 1 W10754448 (clutch) and 1 W10811956 (drum assy)

David R.
WALL OVEN WHIRLPOOL WOD51ES4ES01 "Cc inside door upper in dirty. Took pics. Went over and checked the seal, seal is flush, not broken or ripped. Door is closing properly and snug against seal. Seal and door good. Hinges good. Door needs to be clean. Looked at notes, will need to charge for cleaning. Have pictures taken if needed for review."

Joe O.
REFRIGERATOR WHIRLPOOL WRT549SZDM01 "Recovered refrigerant, installed listed parts. Put unit into 28 inch vac for 15 mins, recharged with 4.16oz of r134a. unit is cooling. advised customer to allow 24 hrs for cooling. op test ok; used 1 TJAF1200 (PROCESS ), 1 W10895713 (COUPLER ), 1 W10895748 (COUPLER ), 1 W10895757 (COUPLER), 1 W10896678 (COUPLER ), and 1 W10896689 (COUPLER ) from stock"

Joe O.
WASHER CROSLEY VAW3584GW1 Cc: lid not lockingFound error code f8e1(long fill no fill). Ran auto test and calibration. Found no cold water entering unit. Found no cold water coming from house. Needs plumbing looked at. Op test ok

Brian M.
REFRIGERATOR KITCHENAID KSSC42QTS03 "Cc unit chirps Found noise to be coming from main control loosing power then powering back on Gave quote on board replacement ; ordrng 1 W10789107 (cntrl-elec), used 1 SHIPPING (shipping and handling) from stock"

Brian M.
REFRIGERATOR WHIRLPOOL WRX986SIHZ01 Cc of squeaking from right door Found hinge cover not seated properly rubbing door But cover in right location OP Test Ok

Brian M.
WASHER WHIRLPOOL WTW6120HW Complaint unit wont drain Found drain pump not plugged in Plugged drain pump In added a bucket of water and ran drain test OP Test Ok

Gabriel P.
WASHER AMANA NTW4516FW3 "Unit was overloading she need it information how to load it and use it explain .and ran calibration and auto test,pass opt test ok"

Brian M.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Installed damper OP Test Ok ; used 1 SHIPPING (shipping and handling) from stock

Brian M.
REFRIGERATOR WHIRLPOOL WRB119WFBM00 Installed control Cleared evap installed bi metal harness OP Test Ok ; used 1 SHIPPING (shipping and handling) from stock

Corina B.
DISHWASHER KITCHENAID KUDE70FXSS5 "CC that the unit is leaking from the left side. Removed the front door. Started a hour wash, let run for awhile. No leaks. Started the dishwasher with the door on, no leaks. Optest ok. Advised cust to get a video of the dishwasher leaking. Can not dup"

Dan H.
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 "Installed new user interface , advised customer to monitor"

Dan H.
REFRIGERATOR MAYTAG MFI2570FEZ02 "Customer complaint that ice maker freezes up into a big block of ice, found ice maker fill cup frozen over, unit needs new valve; ordrng 1 WPW10312696 (Valve), used 1 SHIPPING (shipping and handling) from stock"

Corina B.
DRYER WHIRLPOOL WGD5100HW0 Replaced the harness. Customer has a foil style vent advised customer to replace with a semi rigid or rigid vent.

Jeff M.
RANGE WHIRLPOOL WFG505M0BS3 Installed new part unit tested good

Corina B.
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 CC that the arm fell off. Reattached the arm. Optest ok.

Corey L.
WALL OVEN WHIRLPOOL WOD77EC0HS00 "Customer showed home closing date paper work putting unit under warranty, customer complaint oven turns on by itself and while cooking will sometimes turn off also Bluetooth not working, ran diagnostics found found f6e0 ui lost communication, cleared, power good to control, cycled power to unit, error light turned on per tech sheet replace ui, replaced ui with part sent, op test no good, unit thinks its a micro/oven combo, gave customer connection team 866 number for connectivity, customer called connection team while tech talking with tl, spoke with Robert, was able to change model number in ui preferences to switch to dbl oven, spoke with connection team to set up WiFi, performed update, op test good"

Dan H.
REFRIGERATOR WHIRLPOOL WRF535SMBM00 "Customer complaint that unit is not making ice, found ice bin full, ice maker cycled and filled, unit is operating as designed"

Dan H.
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 "Recovered refrigerant, installed compressor , evaporator,and filter drier, brought system into a 28 vacuum, watched 15 minutes, no change on gauges, recharged unit with 5.5oz of r134a, good frost pattern, op test good, advised customer to wait 24 hours before restocking refrigerator"

Corey L.
REFRIGERATOR WHIRLPOOL WRT351SFYB00 "Replaced evap fan motor and cleared ice, op test good"

Corey L.
REFRIGERATOR WHIRLPOOL WRT311FZDW01 "Replaced evap and dryer, held 29 vac, added 4.25oz r134a, low side settled at 0, good frost pattern, op test good"

Dan H.
WASHER MAYTAG MVWB835DW5 "Customer complaint that you turn it on beep beep beep sometimes it works clothes wet at end, unit is leaning to the right and has a board under feet, advised customer that unit needs to be on a solid level surface, ran diagnostics found f0e2(over suds), f0e5(off balance), f5e3(lid will not unlock), f2e1(stuck key),and f0e3(over loaded) error codes, lid locks and unlocks, unit spins and agitates, found fill hoses reversed, unable to correct because the valve sparks all over when close, advised customer that they need a plumber to repair valves, started normal wash cycle, unit filled and began agitating, unit is operating as designed, advised customer that a load size equals 6-7 bath towels and to only use 1-2 tablespoons of H.E detergent"

Gabriel P.
DISHWASHER/B-IN MAYTAG MDB7959SKZ0 "Replace parts,opt test ok"

Dan H.
WASHER WHIRLPOOL WTW5560SQ0 "Installed new clutch, op test good"

Corina B.
WASHER AMANA NTW4516FW3 "CC that the unit shakes. Checked the basket, centered. Advised cust the shaking is normal. Optest ok."

David R.
REFRIGERATOR N/A MSD2756GEB "Cc of noise when trying to dispense ice, no ice was coming. Removed Icemaker, found ice was stuck on motor and in door flap causing loud noise. Removed whatever ice blocking. Tested. Good. Op test ok"

David R.
REFRIGERATOR WHIRLPOOL WRF535SWHV02 "Cc frosting in FZ. Found gap on top of gasket. Put silicone over cabinet. Removed all ice, ice was blocking light. Used hot gun to conform. Good. Give 30 mins before opening. Op test ok"

Jeff M.
REFRIGERATOR WHIRLPOOL WRS588FIHZ Installed new part unit tested good

Jeff M.
DISHWASHER MAYTAG MDB4949SHZ1 The water was off unit op tested good

Gabriel P.
WASHER WHIRLPOOL WFC7500VW2 "I wasnt able to get it to diagnostics to check for error code Call tech line spoke to pj he got me to diagnostics we ran the test it pass check pump catch found two pennies discoloring clear also we unplug unit then plug back in and re program the control wants that was done he said there is nothing else we can do it has to be a load size issue explain landlord,opt test ok"

Joe O.
REFRIGERATOR WHIRLPOOL WRF954CIHM00 "Installed ui. Ran ice maker diagnostics. Ran ice maker fill tube heater, ran ice maker fill. Op test ok ; used 1 SHIPPING (shipping and handling) from stock"

Jason N.
WASHER WHIRLPOOL WTW4955HW1 "Installed basket and suspension spring. Ran auto test and calibration. Op test good. Minimal vibration, normal for this unit."

Joe O.
WASHER WHIRLPOOL MVWB835DW3 "Cc: no powerFound error code f6e2(communication error), and f2e1(stuck key). Could not run any tests, unit will not allow selections after checking error codes. Needs control and uiCustomer does not want to repair at this time"

Brian M.
WASHER MAYTAG MVWC465HW2 Cc unit stuck on spin Found spin light flashing Reset control Ran diagnostics found no errors Ran auto test and calibration Advised on loading and soap usage OP Test Ok

Brian M.
RANGE WHIRLPOOL WFE320M0ES2 Installed control Ran test bake to 350 OP Test Ok

Corina B.
WASHER WHIRLPOOL WTW6200VW0 CC that SD comes up. Found the basket not engaging to spin. Oil leaking from underneath. Will need bearings.; used 1 W10435302 (Bearings) from stock

Corina B.
REFRIGERATOR KITCHENAID KSSC48FMS00 CC that the ice maker is not making ice as much. Cycled the ice maker found the gears getting stuck not rotating properly. Will need a new ice maker; used 1 4317943 (Ice maker) from stock

Dan H.
DISHWASHER KITCHENAID KDPE234GBS0 "Installed new dispenser, op test good"

Brian M.
WASHER MAYTAG MVWB765FW3 Cc audio stoped working Found audio to be turned off Showed customer how to turn it back on OP Test Ok

Dan H.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Recovered refrigerant, installed compressor , evaporator,and filter drier, brought system into a 28 vacuum, watched 15 minutes, no change on gauges, recharged unit with 6oz of r134a, good frost pattern, op test good, advised customer to wait 24 hours before restocking refrigerator ; used 1 Tjaf1200, 1 W10890099, 1 W10890131, 1 W10890121, 1 W10890117, and 1 W10890087 from stock"

Brian M.
RANGE KITCHENAID KSGB900ESS0 Cc left front burner not simmering flame goes out Fund orfice to be dirty Removed orfice and cleaned it OP Test Ok

Gabriel P.
REFRIGERATOR MAYTAG MFI2670XEM7 "Found ice maker constantly cycling and not stoping or filling with water replace new ice maker opt test ok ; used 1 SENIORDISCOUNT (senior discount), and 1 W10882923 (ICE MAKER ASSY 103.59) from stock"

David R.
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "Cc not getting water or ice. Went to back of unit, tested valve, water came directly out of valve. Frozen reservoir, service pointer. Ordering parts from Pointer. ; ordrng 1 212643 (sealer-gum) and 1 W10801011 (reservoir) and 1 W10841140 (adhesive) and 1 WP2198677 (connector) and 1 WP2300868 (fitting)"

Corina B.
WALL OVEN WHIRLPOOL KOCE500ESS08 CC that the lights flicker. Called t/l Butch that the voltage to l1-n drops below 109 volts the lights will flicker. Cust does not have paperwork from an electrician for voltage. Call CP and said we need the paperwork from an electrician

Corina B.
DISHWASHER MAYTAG MDB8989SHZ0 Plugged the ui in. Optest ok

Corina B.
WALL OVEN KITCHENAID KODE507ESS01 "CC that the sabbath mode is not working. Can only get one oven into sabbath mode. Called t/l. Set upper and lower oven to temp start for both, then hit tools-clock 7. Optest ok"

David R.
MICROWAVE WHIRLPOOL UMV1160CW7 Replaced parts. Tested. Good. Op test ok

Joe O.
DRYER WHIRLPOOL WED6620HW1 Installed ui. Tested. Ran test cycle. Op test ok

Dan H.
DISHWASHER KITCHENAID KDFE304DBL0 "Customer complaint that unit is leaking, confirmed, found unit leaking from diverted va.ve, unit needs new sump assembly ; ordrng 1 WPW10455261 (Sump)"

Joe O.
OTR MICROWAVE GE JVM1740SM1SS "Cc: not workingFound unit not powering on or starting. Found unit is receiving proper power. Cycled power to unit, control lit up. Ran test cook. Unit is not heating. Found door switches are not being fully pressed. Needs door switches"

Jason N.
RANGE WHIRLPOOL WFG320M0BW2 Cc gas smell/leakBubbles checked all connections on unit. Bubble checked gas line and gas shut off. Gas coming from shutoff valve itself when turned on. Advised customer to contact plumber or local gas company to have shut off valve replaced.

Dan H.
REFRIGERATOR WHIRLPOOL WRS322FDAM04 "Installed new led modules , op test good"

Corina B.
REFRIGERATOR WHIRLPOOL WRB322DMBM01 "CC that the food is getting defrosted. Ran diag for the fans, compressor and damper, good. Will need a new control. ; ordrng 1 WPW10503278 (Control), used 1 WPW10503278 (Control) from stock"

Brian M.
WASHER MAYTAG MVWB865GW0 Cc unit not running properly Found stored error for lid not open in between cycles Ran auto test and calibration Ran manual spin and agitation Unit is working properly

Corina B.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "CC that the door does not shut, no water are ice dispensing. Found a dent In The left hand door not hitting the door switch.When holding the switch the ice and water dispense. Will need a new door and switch. ; ordrng 1 W11307224 (Left door) and 1 W11396033 (Switch)"

Gabriel P.
REFRIGERATOR WHIRLPOOL WRF757SDHV00 "Replace part,opt test ok"

Gabriel P.
REFRIGERATOR GE PFE29PSDDSS Parts no longer available is discontinued found fan not running getting voltage but not starting office have marcone research