Local Reviews
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Dan H.
WASHER MAYTAG MVWB835DW4 "Customer complaint that unit will not drain, ran drain and spin cycle, drain pump is working, unit spins, unit is operating as designed"
Dan H.
WASHER WHIRLPOOL MVWC415EW1 "Customer complaint that unit is not starting, started normal wash cycle, unit filled and advanced to agitation cycle, leveled unit, unit is operating as designed"
Dan H.
DISHWASHER WHIRLPOOL MDB8959SFZ4 "Installed new manifold, op test good"
Dan H.
DRYER WHIRLPOOL WGD4815EW2 "Customer complaint that customer noticed a funny smell and called gas company, gas company said it’s not leaking gas but when they put their co detector at the back of the dryer right above burner and it set co detector off, started normal dry cycle, unit started, unnerved lit, no unusual smells noticed, called whirlpool techline spoke to Kathy states its likely coming from freshly painted floor file number 7723441523, Kathy transferred call to safety department spoke with Nicole in Michigan, files been documented, unit is operating as designed"
Dan H.
DISHWASHER KITCHENAID KDTE334GBS0 "Installed new control, op test good"
Corina B.
WASHER WHIRLPOOL NTW4516FW1 "Replaced the control And the latch. Brought core back for return. Did not change the water hoses due to water leaking on the hoses., Hoses are rusted at the connections. (Took pictures). Used latch from t/s. Optest ok. Advised cust to have the water valves changed with the hoses. ; used 1 W10838613 (LATCH) from stock"
Corina B.
REFRIGERATOR WHIRLPOOL WRS312SNHM00 "Cust showed pop, sent pic. CC that there is a rattling noise in the freezer. Found a piece of styrofoam rattling against the fan in the freezer. Adjusted the styrofoam. Optest ok. No water to unit."
Corina B.
DISHWASHER FRIGIDAIRE FGID2474QF40 "CC that the dishes are coming out dirty and wet. Checked the water temp, good. Started a cycle wash are are spraying. Cust is not using rinse aid. Advised cust the Tupperware and plastic dishes will not come out dry, and to run the hot water in the sink before starting the dishwasher. Optest ok."
Corina B.
WASHER WHIRLPOOL WET3300XQ2 CC that the unit still has soap on clothes and that it does not spin out. Started a normal wash with towels and a drain and spin. Towels came out damp. Advice use to do a clean cycle and to use 1-2 tablespoons of He detergent. Optest ok. Unit is in a drain pan.
David R.
WASHER AMANA NTW4516FW3 "Replaced drain hose. Ran service mode, no error codes. Customer needs to get right size stand alone pipe for unit to drain properly into. Op test ok."
Brian M.
WASH/DRY STACK WHIRLPOOL WED9150WW1 Installed listed parts Ran test cycle OP TEST OK ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Macaulay G.
DISHWASHER MAYTAG MDB4949SDM2 "Unit not cleaning dishes. Found that not enough water is being put in. Fill valve is not opening completely. Office to order valve.; ordrng 1 WPW10327249 (water intake valve 58.51), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Macaulay G.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Control on door is not functioning, causing ice box to not cool properly. Office to order control.; ordrng 1 WPW10503833 (cntrl-elec)"
Corina B.
OTR MICROWAVE WHIRLPOOL WMH31017FS0 "Cust does not have actual pop. Has a 2 warranty with the contractor. She is call whirlpool to see if they will pay for the call or the contractor. CC that the light does not come on and open close door appears, also the fan will come on when boiling water and the unit does not work for hours. Pre id the main control and switches. called SM to order parts"
Corey L.
DISHWASHER KITCHENAID KDPE234GBS0 "Customer complaint dishwasher leaking slowly out of the front and it’s not level with the counter, no water damage, insulation on kick plate is not stained, unit was installed incorrectly, installed unit correctly, unit now level, ran quick wash, unit filled and washed, advanced to drain, filled and washed, not a drop of water outside the unit, op test good"
Macaulay G.
DISHWASHER KITCHENAID KDTE334DSS0 Control is not responsive to touch. Board not sending voltage to user interface. Office to order control and panel.; ordrng 1 W10866116 (cntrl-elec) and 1 WPW10537414 (panel-cntl)
Corey L.
DBL WALL OVEN WHIRLPOOL WOD51ES4ES00 "Customer complaint of a noise in the upper oven fan, could not duplicate the problem customer said it made the noise this morning twice when he checked it but we could not get it to do it, if it reoccurs order upper cooling fan WPW10176670"
Corey L.
REFRIGERATOR MAYTAG M1TXEGMYB01 "Customer complaint of frost in back of freezer, found some frost build up on back wall, found gaps around both ff and frz drs, explained how warm air is entering the unit developing the frost, customer persistent it’s not defrosting, started defrost cycle, defrost cycle passed, quoted to silicone gaps, customer said husband can do it, left customer with quote"
Dan H.
DISHWASHER KITCHENAID KUDE48FXSS4 "Customer complaint that upper rack is falling off, confirmed, unit needs new clips as well as adjusters, ordering clips; ordrng 2 WPW10195839 (dishrack adjuster)s"
Corey L.
RANGE WHIRLPOOL WEG745H0FS0 "Customer complaint oven light went out, confirmed bulb in oven blew, replaced with ts bulb, op test good; used 1 8009 (APPLIANCE BULB) from stock"
Gabriel P.
REFRIGERATOR MAYTAG MFI2570FEW01 Main supply line is bad request customer to get a plumber and change the valve to a 1/4 inch sattle valve
Arthur V.
REFRIGERATOR MAYTAG M1TXEMMWB04 Replaced evap fan motor and blade. Op test good. ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Arthur V.
B/IN REFRIGERATO AIR TEMP "FFHM,L,JGFFHM" Picked up leave behind cards. Thanks Dan
Corina B.
DISHWASHER GE PDT750SSF2SS Replaced the parts listed. Optest ng. The start button is torn. Will need a new silicone cover. Called SM to order part. ; ordrng 1 WD21X20299 (silicone light pipe)
Corina B.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Cust showed pop, sent pic. CC that the unit is not washing. 0 volts going to the pump and motor. Will need a new control. Called SM to order part. ; ordrng 1 W11131683 (CONTROL )"
Arthur V.
WASHER WHIRLPOOL WTW5000DW1 Found pump faulty. Used wet dry vac to remove water from tub. Replaced drain pump with truck stock. Op test good ; used 1 W10876600 (PUMP-WATER) from stock
Corina B.
WASHER AMANA NTW4516FW2 "CC that the unit will not turn on. Checked the power to the control 120 volts. No led light is on. Unplugged the shifter, still no led light on the control. Will need a new control. Called SM to order a control. ; ordrng 1 W11170317 (CONTROL )"
Robert A.
DISHWASHER MAYTAG MDB8959SFZ4 "Found spring in disp broken, replaced disp, op test ok"
Robert A.
DRYER WHIRLPOOL WGD7300DW3 "Installed control and ui, op test ok"
Robert A.
DBL WALL OVEN WHIRLPOOL WOC54EC7HB00 "Installed and tested cooling fan, op test ok"
Brian M.
WASHER WHIRLPOOL WTW8500DC0 Cc of error 5Ran diagnostics found error for lid lock Lid lock not functioning properly Needs lid lock replaced ; ordrng 1 W10861642 (latch)
Robert A.
DISHWASHER KITCHENAID KDPE234GBS0 "Cc smell in unit, ran diognostics, good, found no loop in drain hose, back feeding from garbage disp, corrected, op test ok"
Robert A.
RANGE WHIRLPOOL WFC310S0EW2 "Cc oven not keeping temp, top burners not keeping temp, ran diognostics, no codes, checked oven sensor, good, tested top burners, working as designed, set bake 350, after 8 min buzzer went off for preheat, waited 20 more min, temp at 356, waited 10 min, temp 353, good, op test okNote preheat for 25-30 min"
Robert A.
REFRIGERATOR KITCHENAID KRSC503ESS00 "Installed frz door, op test ok"
Corey L.
DISHWASHER FRIGIDAIRE FFBD2406NB7B "Customer complaint spray arm is broken, confirmed lower spray arm was not locked down properly causing arm to fall against heater damaging the spray arm, heating element is good; ordrng 1 154568002 (SPRY ARM 28.66)"
Jeff M.
RANGE KITCHENAID KEBC107KBL03 Preheated the oven to 350 the pan in the oven showed 400 I lower the temperature offset by 25 op tested good
Corey L.
DRYER MAYTAG MEDC215EW1 "Customer complaint dryer will not start and handle broke off, confirmed handle loose and keeps popping off if not carefully opening door, ordering handle, customer to install, unit only getting 120v, cycled breaker, still one leg, advised customer to have an electrician look at the electrical in the house; ordrng 1 W10861225 (HANDLE)"
Corey L.
RANGE WHIRLPOOL MGC9536DS00 "Customer complaint of grease build up on cooktop and black soot looking stuff on burners, burners are beyond cleaning, but the cooktop can be cleaned, recommended affresh stainless cleaner, customer will place burner heads; ordrng 1 W10252111 (CLNR) and 1 W10811599 (BRNR) and 1 WP8286813 (BRNR) and 2 WP8286814 (BRNR HEAD)s and 1 WP8286815 (BRNER )"
Jeff M.
WASHER MAYTAG MVWB450WQ0 The units bearings have failed the tub seal is allowing water to pass through unit needs bearings stater rotor RPS sensor did not list parts because customer will not fix estimate only she will be taking full advantage of Black Friday unit is also nine years old
Jeff M.
WASHER HOT POINT ATW4676BQ0 Lock failed installed new part unit op tested good ; used 1 W10404050 (LATCH) from stock
Jeff M.
WASHER MAYTAG MVWX655DW1 "The hud is stripped out needs replaced; ordrng 1 W10528947 (hub), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Arthur V.
DISHWASHER MAYTAG MDB4949SDE3 Cust states unit leaking from overfill switch area Need to order gasket nut and overflow switch. ; ordrng 1 WP8531743 (gasket) and 1 WPW10195038 (nut) and 1 WPW10195039 (switch)
Arthur V.
RANGE GE JS900S0K3SS "Found no response from keypad after turning off power and restarting. No good. Needs keypad. ; ordrng 1 WB27T10760 (keypanel supt asm (b), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
David R.
WASHER MAYTAG MVWB855DC Replaced both leveling legs in the back. Op test ok.
Gabriel P.
REFRIGERATOR WHIRLPOOL WRF989SDAM00 "Hose line wasn’t plug in all the way it was loose connection,dry lines out and water on panel dispense water couple time and stop leak"
Robert A.
WASHER WHIRLPOOL WDTA50SAHZ0 "Ran diognostics, 4-3 motor not running, found motor recieving 120 vac, needs sump asm; ordrng 1 W10917114 (SUMP ASM)"
Gabriel P.
REFRIGERATOR WHIRLPOOL WRF560SEYM05 "No issue temp on fridge was 35 38 41 explain customer that it varies,also explain how fridge works opt test ok"
Gabriel P.
DRYER ROPER RED4516FW0 Unit test ok no fault s opt test ok unable to duplicate issue
Gabriel P.
WASHER MAYTAG MVWB850YW0 "Found error 5d suds detection,customer ran clean washer an did not use washer for 5 days ran diagnostics no error code show but it did not drain in auto test. Found socks in pump intake. Removed, op test ok."
David R.
REFRIGERATOR WHIRLPOOL WRX986SIHV Plugged in. All lights working throughout unit. Op test ok.
Robert A.
DISHWASHER GE GDT655SMJ0ES "Found no response from controls, but recieving power, needs controlsCust to let us know; ordrng 1 WD21X23456 (CONTROL13341) and 1 WD21X23462 (UI 9309), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
David R.
OTR MICROWAVE KITCHENAID KMHS120ESS1 Replaced harness. Tested with cup of water. Op test ok.
David R.
REFRIGERATOR WHIRLPOOL GB2FHDXWS04 Replaced drain tube and cleared rest of of ice build up. Op test ok.
Jeff M.
DRYER WHIRLPOOL GEW9250PW0 "The unit isn’t heat I found the heating element is open ; ordrng 1 WP3387747 (ELEMENT ), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Jeff M.
WASHER MAYTAG MHW5500FW The unit is not responding to anything needs ui and ccu; ordrng 1 W11201285 (CONTROL ) and 1 W11218376 (UI)
Jeff M.
WALL OVEN COMBO ELECTROLUX EW30EW65GS2 "The ovens display isn’t illuminated. I took the ui off and found that the user interface power display board is receiving 120 V AC but is not allowing 8v to make it to the user interface needs a new power display board.; ordrng 1 316535200 (board), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Brian M.
REFRIGERATOR WHIRLPOOL WRF989SDAM02 Cc no cool and no ice Ff 42 Freezer 42 Found unit with low side leak in freezer evap Removed back panel found uv die all over filter drier Recovered refrigerant Installed filter first drier had rubber gasket stuck inside valve Ran 28 vac for 20 min Recharged unit with 5.50 oz of r134a Ran test 4 to set valve back Frost showed on evap s OP TEST OK ; used 2 W10143759 (
Jeff M.
DISHWASHER WHIRLPOOL WDF520PADM7 The unit is still acting up mid cycle. The unit needs a ui; ordrng 1 WPW10733627 (UI)
Brian M.
WASHER WHIRLPOOL MVWC565FW1 Installed cap and motor Ran test and calibration cycle OP TEST OK
Arthur V.
DRYER MAYTAG MED3500FW1 Found a long handled magnet inbetween drum and cabinet causing issue. Removed. Op test good
Macaulay G.
RANGE WHIRLPOOL WFE540H0ES1 "Called Whirlpool tech line and spoke with Bruce. He spoke with the master technician who spoke with an engineer. They instructed to reorder hinges. But this time, order fresh stock from Plainfield. 7723445799; ordrng 2 WPW10440013 (hinge-door)s"
Arthur V.
WASHER CROSLEY VAW3584GW1 Replaced control. Re calibrated. Op test good
David R.
WASHER MAYTAG MVWX655DW0 "As soon as you start a cycle, washplate spin, weird squealing noise, stops and lid locked stays on. Went into service mode, F7E1 basket speed fault, F0E5 off load balance, F0E2 oversuds, F2E1 stuck key. Washplate is loose. Replaced pulley and actuator from t/s per Techline. Still not advancing in cycle. TechlineCathy. Went into manual mode, checked shifter and splutch assembly.File number #7723439912; ordrng 1 W10625696 (cntrl-elec) and 1 W10752187 (screw) and 1 W10902814 (washplate) and 1 W11035751 (gearcase), used 1 W10721967 (PULLEY), and 1 W10913953 (ACTUATOR) from stock"
Brian M.
RANGE WHIRLPOOL GY397LXUQ04 Installed LED modulesOP TEST OK
Brian M.
DBL WALL OVEN KITCHENAID KEBS277BSS Cc of unit has door latch error Found unit flashing f5e3 door latch error Had customer power cycle unit at breaker When powered back on unit reset back to normal and all functions returned At this time unit is working as intendedOP TEST OK
David R.
RANGE WHIRLPOOL WFG505M0BS3 "While putting top bracket on, outer door glass exploded. Ordering outer door. ; ordrng 1 W11176456 (OUTER DOOR)"
Arthur V.
REFRIGERATOR WHIRLPOOL WRF560SEHV00 Explained to customer to toss first glass of water being dispensed and subsequent water will be colder. Showed customer in manual where it explained this. Op test good
Corey L.
REFRIGERATOR MAYTAG MSD2754GRW "Customer complaint of leaking on floor in front of frz door, confirmed found drain tube clogged and frz floor with thick ice, quoted to clear clogged drain and ice, ok, cleared, op test good; used 1 SENIORDISCOUNT (SENIORDISCOUNT) from stock"
Gabriel P.
WASHER MAYTAG MVWB835DW1 "Found gearcase sound like and airplane,giving customer estimate ,customer will call whirlpool to see if they cover for parts ."
Jeff M.
REFRIGERATOR KITCHENAID n/a The unit is not cooling. Compressor is on. The unit is only pulling .7amps and the ms is missing.
Gabriel P.
WASHER WHIRLPOOL MVWC565FW1 Ohm out drain pump 20 .5 was good check voltage to board 122 board not responding indicator light is out ; ordrng 1 W11162438 (CNTRL)
Gabriel P.
MICROWAVE JENN-AIR JMW2427DB00 Found error code f2e1 do to service matter ask me to turn power off and on in 30 second if did not go away and can’t not access diagnostics ask me to replace control panel so it did not let me get to diagnostics order CNTRL panel ; ordrng 1 W11236895 (CNTRL PANEL )
Gabriel P.
REFRIGERATOR WHIRLPOOL WRT311FZDW00 Found new fresh food door damaged. No issues found with original. No need to reorder door. Found freezer fan slow and pulsing. Needs evap fan and air tower replaced as insulation has been damaged from ice build up. ; ordrng 1 WP2315539 (motor-evap)
Dan H.
WASHER WHIRLPOOL WFW8540FW1 "Customer complaint that unit is not filling with hot water, Ran diagnostics no error codes found, started normal wash cycle, hot water entered unit, unit is operating as designed"
David R.
RANGE WHIRLPOOL WFG540H0ES1 "Opened oven and smelled gas. Faint smell of gas coming from the valves. Ordering regulated, burners, and manifold.; ordrng 1 W10764654 (burnr-oven) and 1 W10783318 (manifold) and 1 W10919226 (regulator) and 1 W11233678 (BROIL BURNER)"
Brian M.
WASHER WHIRLPOOL MVWX655DW1 Cc of unit not turning on Found unit getting power to board but no power out No green indicator light fNeeds control board Customer does not want to repair Will call whirlpool to see if they will cover him EST only
Brian M.
DISHWASHER WHIRLPOOL WDF520PADM7 Customer showed pop Cc of not drying Found error for no heat Service mode did not reset heater no heat found on rod Needs control and heat rod; ordrng 1 W10518394 (heater) and 1 W10906426 (cntrl-elec)
Brian M.
REFRIGERATOR GE GTH18EBT3RWW Cc of noise Found noise coming from compressor not kicking on Needs ptc replaced Used truck overstock Installed compressor turned on and running as normal OP TEST OK ; used 1 WR09X10105 (PTC3910) from stock
Arthur V.
FREEZER UPRIGHT WHIRLPOOL WCZ31150W01 "No cool chest freezer. Installed bullet valve. Unit in a vacume. Added r134 a. Needs drier filter and a cfc tech Talked to SM Extra time ; ordrng 1 WPW10143759 (drier-uv), used 1 TJ90BPV31 (BULLET PIERCING VALVE) from stock"
Dan H.
REFRIGERATOR MAYTAG MFF2558FEZ01 "Customer complaint that unit is making loud noise, noise is coming from air damper, unit needs new air damper ; ordrng 1 WPW10594330 (control)"
Dan H.
RANGE WHIRLPOOL WEG730H0DS0 "Installed new user interface, op test no good , unit needs new control and harness ; ordrng 1 W11025616 (harns-wire) and 1 W11050551 (cntrl-elec)"
Dan H.
MICROWAVE KITCHENAID KOCE500ESS01 "Customer complaint that oven does not broil or bake, started bake for 350 degrees, unit did not heat, started broil for 550 degrees, unit did not heat, no power from control, unit needs new control, part is covered under warranty ; ordrng 1 W11179310 (CNTRL 298.70)"
Dan H.
REFRIGERATOR KENMORE 253.689728 "Customer complaint that unit is not cooling, fresh food section temperature at 66 degrees , freezer section temperature at 65 degrees , evaporator fan is not running, condenser fan and compressor are not running, no frost pattern on evaporator , advance defrost timer, evaporator fan, compressor,and condenser fan, started running, frost pattern formed, unit needs new defrost timer, customer does not want repair ; ordrng 1 215846602 (timer defrost 26.68), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corey L.
RANGE WHIRLPOOL WFE770H0FZ0 "Customer complaint left front burner knob is loose and can’t turn burner on, confirmed infinite switch is locked, knob has been broken trying to turn locked switch, unit needs left front triple burner infinite switch and knob; ordrng 1 W11117415 (KNOB) and 1 W11129442 (INF SWTCH LF)"
Corey L.
WASHER WHIRLPOOL LSQ9645KQ1 "Went over initial complaint and work proceeding with customer, ran drain and spin, unit draining fine, drain pump not needed, while unit is spinning there was a strong burnt clutch smell, unit needs new clutch assembly, brake and drive assembly; ordrng 1 285785 (CLUTCH) and 1 W10820043 (BRAKE/DRIVE)"
Macaulay G.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Spoke with tech line about unit not cooling enough. They informed me that they do not want any splicing done in the wiring. They instructed me to replace evaporator fan motor with harness, and evaporator cover. Office to order fan motor with harness, and evaporator cover.; ordrng 1 W11087438 (motor-evap) and 1 W11188493 (EVAP COVER)"
Arthur V.
DRYER WHIRLPOOL NED4655EW1 Found time delay fuse blown causing issue. Advised customer who did not have a replacement fuse. Advised cust get a electrician to provide correct power to unit
Jeff M.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Recovered no Freon system was just about empty. Removed old parts soldered in new eve app filter. Put the unit in a 30 inch vacuum. What is it for 20 minutes tested good. Added 5.25 ounces of Freon frost pattern starting to develop on the evaporator unit tested good
Jeff M.
DISHWASHER WHIRLPOOL MDB4949SDZ0 The connector at to control was not fully seated causing the sump motor to not get power I seated the connector unit tested good
Arthur V.
DRYER MAYTAG MGDC300XW1 Found blower wheel broken. Needs blower wheel and motorCustomer does not want repaired. Tax exempt on file
Jeff M.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Put the unit in diagnostics mode sound turn back on op tested good
Arthur V.
REFRIGERATOR AMANA ABB1921BRW00 Replaced middle crisper bracket. Lubricated slides. Op test good
Arthur V.
REFRIGERATOR WHIRLPOOL WRS325SDHB01 Replaced handle and tube filter inlet. Could not test leak. There is no set up for icemaker issues in the stores
Macaulay G.
DRYER WHIRLPOOL MGDC215EW2 Thermal fuse is open. Replaced from truck stock. All tested ok.; used 1 3392519 (
Macaulay G.
WASHER KENMORE 110.477018 Replaced drain pump. All tested ok.
Macaulay G.
REFRIGERATOR WHIRLPOOL MQF2056TEW02 Drain was plugged. Cleared drain. All tested ok.
Macaulay G.
WASHER MAYTAG MVWC565FW1 Unit leaking during wash cycles. Found pressure tube disconnected. Reconnected pressure tube. All tested ok. No leaks.
Macaulay G.
WALL OVEN COMBO GE JKP38G0J5BG Replaced bake element. All tested ok.
Dan H.
REFRIGERATOR KITCHENAID KFIS29PBMS00 "recovered refrigerant, installed compressor , evaporator,and filter drier, brought system into a 28" vacuum, watched 15 minutes, no change on gauges, recharged unit with 5.5oz of r134a, good frost pattern, op test good, advised customer to wait 24 hours before restocking refrigerator"
Robert A.
DRYER WHIRLPOOL MEDX655DW1 "Installed timer, ran unit, op test ok; used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corey L.
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Installed parts, ice maker now getting water, checked thermistor on ff evap, in wrong position, corrected, op test good"
Corina B.
RANGE WHIRLPOOL WGG755S0BS01 Replaced the burner valve. Optest ok. ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Corina B.
REFRIGERATOR WHIRLPOOL WRS325FDAB01 Replaced the freezer light. Optest ok.
Corina B.
WASHER WHIRLPOOL WTW7300DW0 Replaced the gearcase and the washplate. Ran a calibration. Started a load on normal with towels. Optest ok
Corina B.
DRYER WHIRLPOOL WED95HEDW0 CC the there is a squeak when running. Found the idler pulley worn. Replaced the pulley dryer repair kit from t/s. Optest ok. ; used 1 4392067 (DRYER REPAIR KIT 4783) from stock
Corina B.
WASHER MAYTAG MVWC416FW0 "cust showed pop, sent pic. CC that the unit does not spin the clothes out. Ran diag F7e6 motor fault and f0e2 over suds condition. Ran a heavy agitate and a spin. Ran an auto test. Ran a rinse and spin. Advised cust to use 1-2 tablespoons of he detergent or 1 pod. Optest ok"
Corina B.
REFRIGERATOR WHIRLPOOL WRT316SFDM01 Replaced the thermostat and control. Optest ok. No water to unit
Dan H.
WASHER WHIRLPOOL WFW8640BW1 "Customer complaint that control panel button is not working, ran diagnostics no error codes found, User interface test shows all keys are working, unit is operating as designed"
Macaulay G.
DRYER KENMORE 110.780628 "Grinding during running. Found idler pulley making grinding noise and felt bearing needs replaced Office to order drum seal and idler.; ordrng 1 280140 (seal,drum 40.81) and 1 WPW10547292 (pulley-idr 25.38), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corina B.
DISHWASHER IKEA IDT830SAGS0 CC that the unit is dead. Found the wire to the hot side was disconnected. Wired the cord correctly. Started unit. Advised cust to install the brackets to keep the unit stable and not twist the body from opening and closing the door. . Optest ok.
David R.
REFRIGERATOR FRIGIDAIRE LFHB2741PFBA Water frozen in water line. Steamed out. Went into test mode to make sure water is being called. Op test ok.
Arthur V.
WALL OVEN ELE KITCHENAID KEBC147VSS02 Found suppresor burnt and 120 v to control with no response needs both. Control shows nla. Talked to SM to investigate. Advised customer someone would be contacting them about status ; ordrng 1 8303017 (cntrl-elec) and 1 WP4451985 (suppressor)
David R.
REFRIGERATOR WHIRLPOOL WRF757SDEM00 Replaced icemaker. Tested it out. Op test ok.
David R.
RANGE KITCHENAID KSGG700ESS1 Replaced manifold. Turned gas on. Tried all burners and oven. Op test ok.
Arthur V.
REFRIGERATOR MAYTAG M0RXEMMWB00 "Found unit needs a evap fan motor and blade. Also needs ice cleared from drain ordrng 1 WP2163777 (blade-fan) and 1 WP2315539 (motor-evap), used 1 SENIORDISCOUNT (SENIORDISCOUNT), and 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Paul P.
WASHER WHIRLPOOL CAE2745FQ0 "90 day commercial warranty. Verified date of purchase and delivery. Found drain hose clamp too far back and drain hose was loose. Corrected drain hose connections, ran washer on regular and test cycles, all working properly now. Did not set down mitigation mat, washer is in basement near floor drain."
Arthur V.
WALL OVER ELE WHIRLPOOL WFE525S0HT0 Found noise coming from element rubbing on frame. Need to order bake element ; ordrng 1 W11182108 (BAKE ELEMENT )
Paul P.
REFRIGERATOR KITCHENAID KNFC42FTS00 "Replaced control with W10802701 control. Refrigerator now operating properly. Advised customer it will take a few hours for the cooling to take effect, and the high temperature warning can be reset when the refrigerator has reached operational temperatures.; used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Arthur V.
WASHER WHIRLPOOL WFW9600TA00 "Found faulty flowmeter. Needs replaced. Showing open ; ordrng 1 WPW10110225 (flowmeter), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corey L.
COMPACTOR WHIRLPOOL GX900QPPS6 "Customer complaint compactor stopped working and start button is hard to press, confirmed start button stuck open, found plastic button in switch off track not allowing movement of button to contact switch, everything is intact, corrected button, op test good, if the problem comes back order on/off switch WP9871824"
Arthur V.
REFRIGERATOR FRIGIDAIRE FRT17G4BW0 "Found unit needs shelf that holds veg bin. Ordrng 1 240372404 (frame) and 1 240530601 (track) and 1 240530701 (support,meat pan), used 1 SENIORDISCOUNT (SENIORDISCOUNT), and 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corey L.
DRYER FRIGIDAIRE LEQ1442FS1 "I installed new slide, op test good"
Robert A.
MICROWAVE JENN-AIR JMW3430WS02 "Inspected unit, inner door warped inner door hitting before door hits switch, needs inner door; ordrng 1 JMW3430WS02 (INNER DOOR)"
Corey L.
WALL OVEN KITCHENAID KOSE500ESS02 "Customer complaint oven too hot, started bake for 350, pan temped at 372, instructed customer on how to calibrate the unit, customer decreased temp by 20 degrees and set"
Macaulay G.
WASHER MAYTAG MHW8200FW0 Called Whirlpool tech line. Spoke with JK. He advised to replace complete dispenser assembly. Office to order dispenser assembly.; ordrng 1 W10862190 (dispenser)
Corey L.
DRYER GE DBXR453EA1WW "Installed bearing kit, op test good"
Gabriel P.
WASHER WHIRLPOOL WTW8600YW1 Replace parts opt test ok
Gabriel P.
REFRIGERATOR KITCHENAID KRFC300ESS01 Replace gasket and steam opt test ok
Macaulay G.
DISHWASHER KITCHENAID KUDS02FRBL3 "Float switch gasket is leaking. Office to order float switch.; ordrng 1 8193506 (switch 32.59), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Gabriel P.
REFRIGERATOR KITCHENAID KRSC503ESS01 Replace badge opt test ok
Gabriel P.
REFRIGERATOR KITCHENAID KRFC604FSS00 Replace gasket and steam opt test ok
Gabriel P.
REFRIGERATOR AMANA AFB2534DEB Replace damper opt test ok
Gabriel P.
REFRIGERATOR FRIGIDAIRE LGUB2642LF9 Replace parts opt test ok
Gabriel P.
WASHER GE GTW330ASK0WW Replace selector switch opt test ok ran a normal cycle to see if fills normal on heavy
Dan H.
DRYER ROPER REX4634KQ1 "Customer complaint that drum is not turning, confirmed, found belt snapped, also found door switch stuck in closed position, unit needs new drive belt and door switch, installed new belt and switches, op test good ; used 1 341241 (BELT 15.40), and 1 WP3406107 (SWITCH 21.83) from stock"
Robert A.
WASHER MAYTAG MVWC565FW1 "Found drain hose kinked behind unit, installed fact hose, ran recal cycle, op test ok"
Robert A.
REFRIGERATOR WHIRLPOOL WRT519SZDM02 "Installed control kit, op test ok"
Robert A.
RANGE WHIRLPOOL WFE515S0EW1 "Installed hinges, op test ok"
Robert A.
WASHER WHIRLPOOL WTW4816FW2 "Installed pump, ran racal cycle, op test ok"
Brian M.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Cc no ice from ice makerFound no ice in ice binCould not get ice maker to manually cycleWater chute and water inlet tube clogged with iceSteamed fill tube clearReplaced ice maker with truck stockOP TEST OK ; used 1 W10882923 (ICE MAKER ASSY) from stock
Brian M.
REFRIGERATOR WHIRLPOOL WRT108FZDW02 "Cc food freezing in ffFound unit working normally, temperatures normal 37 in ff, 2 in freezerAdvised on product placement in ff"
Brian M.
DRYER WHIRLPOOL NED4655EW1 "Cc no operation or startingFound inadequate power from outlet, only reading 67volts from neutral to l1, 166volts from neutral to l2.Advised customer to have electrician look at outlet and electrical panelRan entitlement on unit"
Dan H.
DISHWASHER MAYTAG MDB8979SFZ2 "Customer complaint that start button is not working, confirmed, stuck key test shows control is good, unit needs new user interface ; ordrng 1 W10897043 (panel-cntl 115.88), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Brian M.
FREEZER WHIRLPOOL WRX735SDHZ00 Customer emailing pop to service@fredsappliance.comCc of unit frosting up Found freezer door ajar and ton of frost built up Steamed out ice and steamed gasket OP TEST OK
Dan H.
MICROWAVE WHIRLPOOL MMV6190FZ0 "Customer complaint of open/close door error code, confirmed, unit needs new switches and cams, customer does not want repair at this time ; ordrng 1 W10450407 (harns-wire 61.32)"
Brian M.
REFRIGERATOR MAYTAG MRT311FFFH00 "Cc of unit not sealing gasket broken Found nothing wrong with sealing of the gaskets Model and serial do not match what was authorized Customer needs to call whirlpool, back and get new dispatch numberWill need fridge and freezer door it’s what customer wants will not expect any other kind of fix"
Dan H.
REFRIGERATOR KITCHENAID KRFF507ESS01 "Customer complaint that unit does not hold temperature and ice build up behind deli drawer, found fresh food section evaporator frozen solid, unit needs new fresh food section evaporator fan and thermistors and control; ordrng 1 W10843055 (cntrl-elec 296.07) and 1 W11033168 (harns-wire 57.40), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
David R.
MICROWAVE FRIGIDAIRE LFMV164QFA "Customer said the pushed the button to start heating up something, made a click noise and never turned back on. Open up front and found blown fuse. ; ordrng 2 5304488359 (fuse)s"
Brian M.
KITCHEN KITCHENAID KDTM404EWH3 Installed listed partCustomer showed PopOP TEST OK
David R.
OTR MICROWAVE WHIRLPOOL WMH31017AB0 "Lights are staying on when door closed and turn table is turning by itself. Will not let you select anything. Needs harness. *Do not order part; ordrng 1 w10450407 (harns-wire 61.32), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Brian M.
WASHER MAYTAG MVWX655DW1 Cc unit not draining/ startingPlugged unit in and ran diagnostics Ran auto test with no issueOP TEST OK
David R.
MICROWAVE WHIRLPOOL UMV1160CW "No physical damage. Plugged in and ran, runs perfect. Tested with water in cup, heats. Checks wires. Op test ok."
Jeff M.
REFRIGERATOR WHIRLPOOL KRFF305ESS00 Installed new part unit op tested good
Macaulay G.
WASHER MAYTAG MVWC415EW1 Replaced lid lock assembly. All tested ok.
Paul P.
REFRIGERATOR KITCHENAID KFIS29PBMS03 "Replaced power supply board and fan assembly. Also leveled refrigerator. Ran diagnostic tests, evaporator and condenser fans cycling properly. Refrigerator now operating properly. Set down mitigation mat."
Paul P.
DISHWASHER WHIRLPOOL KUDS01FKPA0 "Office to order soap dispenser, door is not staying closed. Ran diagnostic test, no current trouble codes however the interface has intermittent operation during a regular cycle, office also to order interface.. Drain and fill operating properly. Set down mitigation mat.; ordrng 1 WP8270168 (cntrl-elec) and 1 WP8558129 (dispenser)"
Corey L.
REFRIGERATOR WHIRLPOOL WRS322FDAM04 "Customer complaint of lights flashing in both frz and fridge, confirmed, using and extra led on hand swapped all leds except main, still flashing, connections are secure, unit needs the main led with board replaced, pop shows 10/23/17, customer stated they got this fridge on nov 20th, advised our office will contact customer to order and schedule a return if we get pop confirmed by whirlpool, advised customer to contact whirlpool for a concession number in the meantime ; ordrng 1 WPW10515058 (LED MAIN)"
Corey L.
DISHWASHER WHIRLPOOL WDF520PADM3 "Customer complaint film is on dishes not cleaning well one red spot on heated one time, heater is operating normally, ran service test, heater was hot but no glow, found spray arms clogged with debris, unit needs upper and lower spray arms; ordrng 1 WPW10317197 (UPPER SPRY ARM) and 1 WPW10319027 (SPRY ARM)"
David R.
DRYER ELE MAYTAG MEDX655DW1 "Replaced motor, pulley, door switch, timer. Tested out. Customer still needs electrician to come out and check wall outlet. Op test ok."
Arthur V.
REFRIGERATOR FRIGIDAIRE PLHS268ZCB1 Found unit needs starter for compressor. Replaced with truck stock. Op test good. Compressor started. Unit started to cool before leaving ; used 1 8201786 (STARTER) from stock
Gabriel P.
OTR MICROWAVE ELECTROLUX EI30BM60MSA Found frame/cabinet cracked where door hinge mounts and has lost its support. Unit is not repairable. Called s.m. To call new. New. Crm. 110590475. Spoke with new. Jeff. Advised on issue. Send pictures to following email. Asuriontechline@asurion.com. In subject line put ref number and name Jeff.
Jeff M.
DRYER WHIRLPOOL WED7990FW0 Installed new part unit op tested good
Jeff M.
REFRIGERATOR GE TBX21JAXJRWW The units temps are off by 10* And it’s turned all the way up it is warmer than it should be the coils have heat transfer there is no dust. the back wall has no frost there is a frost pattern on the evaporator the fridge looks to be about 25 years old signs are pointing to a very small leak. I recommended to customer to take advantage of Black Friday and get a good deal on a fridge.
Jeff M.
DISHWASHER KITCHENAID KDFE104DWH4 Installed new part unit op tested good
Macaulay G.
RANGE WHIRLPOOL WFG550S0HZ0 Replaced both door hinges. All tested ok.
Corina B.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Cust showed pop, sent pic. CC That the unit get cold and then get hot. Fz 0 ff 35. Temp set at recommendation. Checked the door seals, good. Checked the evap and cold air return, good. Advised cust to have more food in the ff for the cold air to take to the food. Especially when it goes into a defrost. Optest ok"
Brian M.
DRYER WHIRLPOOL WED9200SQ0 Cc unit runs but no heatFound heating element openUsed heating element from truck stockOP TEST OK; used 1 WP8544771 (ELEMENT) from stock
Brian M.
REFRIGERATOR FRIGIDAIRE FRS6HR45KS5 "Cc water leaking in fridgeFound water filter housing leakingHousing is crackedNeeds new filter housingPaid parts and service 11-13-18; ordrng 1 240434301 (housing34.23), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Brian M.
OTR MICROWAVE WHIRLPOOL WML75011HW0 "Ran entitlement 8-3-18 Home Depot Cc of no power Found filter board fuse blown Replaced using truck stock fuse blew Found service pointer for interlock switch kit Needs thermal fuse and switch kit ; ordrng 1 W10138793 (fuse) and 1 W11244495 (SWITCH ), used 1 W10138793 (FUSE, MICROWAVE) from stock"
Dan H.
DISHWASHER/B-IN GE GDWT160R10SS "Customer complaint that unit is not draining, confirmed, drain pump is not running, drain pump is recieving 120vac , unit needs new drain pump , customer does not want repair ; ordrng 1 WD26X10048 (pump drain a 74.76), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Robert A.
WASHER WHIRLPOOL WTW6400SW3 "Ran diognostics f71 suds, watched diognostic cycle, basket not enguaging, checked hub, ng, needs hub; ordrng 1 W10820039 (HUB 26.47), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Paul P.
DISHWASHER/B-IN WHIRLPOOL KUDM25SHBL1 "Tested dishwasher, no input buttons working. Incoming power ok, checked main control, no power to interface. Office to order control.; ordrng 1 WP8530929 (cntrl-elec)"
Jeff M.
WASHER GE WJRR4170G2WW "Motor control isn’t spending power the mode shifter the unit needs a new motor. EST only ; ordrng 1 WH20X10093 (motor and inverter a), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Jeff M.
REFRIGERATOR WHIRLPOOL WSF26C3EXF01 "Installed new part unit op tested good. Turn the ice maker filled in stalled truck stock it was about icemaker. Re-order; ordrng 1 WPW10251076 (ICE MAKER ), used 1 WPW10251076 (ICE MAKER ASSY) from stock"
Robert A.
STACK W/D GENERAL ELEC GTUP270EM5WW "Installed control, ran diognostic cycles, watched go into spin, ng, ran diognostics again, speed sensor bad, checked connections, good, needs sensor; ordrng 1 WL49X20360 (SPEED SENSOR)"
Paul P.
DRYER MAYTAG MEDC465HW0 "Tested dryer, has proper airflow. Sensor strip working properly, timer advancing properly, only on timed dry. Timer not advancing in sensor dry, office to order control and timer.; ordrng 1 WPW10185992 (timer) and 1 WPW10476828 (cntrl-elec)"
Paul P.
REFRIGERATOR WHIRLPOOL WRT519SZDM02 "Found some corrosion on refrigerator and freezer doors. Took pictures of doors. Do recommend using regular stainless steel cleaners, instead of windex, and to follow the pattern of the stainless in a sideways cleaning motion. Customer claims to have a two year coverage plan on this unit, no information found on SB web search. Entered information for ordering stainless refrigerator and freezer doors, and nameplate, if approved by manufacturer and/or warranty. Did not set down mitigation mat, no water going to refrigerator. Did not collect for service today, office will need to get service plan information sent from customer.; ordrng 1 LW10672966 (dor-fip) and 1 LW10672972 (dor-fip) and 1 WPW10481433 (nameplate)"
Paul P.
DRYER WHIRLPOOL WED5000DW2 "Checked dryer, noted right side where the wear and damaged gaskets has a much larger bump out than the left side, resulting in the door sitting unevenly at this point. Recommend replacing door rear and seal on new new door rear part. ; ordrng 1 WP695737 (door), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Dan H.
REFRIGERATOR WHIRLPOOL WRF560SMHZ00 "Customer complaint that unit is not cooling, fresh food section temperature at 72 degrees, freezer section temperature at 72 degrees , no frost pattern on evaporator , evaporator fan is running, condenser fan and compressor are running, tapped system, found in a 20” vacuum, added half charge, frost pattern improved, unit needs new evaporator and compressor ; ordrng 1 W10507886 (compressor) and 1 WPW10321158 (evaporator)"
Dan H.
RANGE WHIRLPOOL WFE515S0ES1 "Customer complaint that oven door fell apart, found upper vent that hold door together broken, unit needs new vent; ordrng 1 WPW10310922 (trim-vent)"
Corina B.
RANGE WHIRLPOOL MER8700DS1 "CC that the front right burner does not heat on high and the bake does not work every time. Checked the switch on front burner. Will need a new switch. Checked the bake element, open. Will need a new bake element. Bake element is covered under warranty. Called SM to order parts. ; ordrng 1 W10779716 (elmnt-bake ) and 1 WPW10411934 (switch-inf 5813), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corina B.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Cust showed pop, sent pic. CC that the handles are loose and scratched the doors. Will need a new freezer door and pantry door. Found the handle screws are stripped and one screw is missing. Called SM to order parts. ; ordrng 2 W11045125 (handle)s and 1 W11307257 (FREEZER DOOR) and 1 W11307302 (PANTRY DOOR)"
Corina B.
MICROWAVE WHIRLPOOL WMH53521HZ2 "CC that the light does not work. Unit heats. Will need a new light socket. The grill cover is cracked by the screw and will not stay on. Will need a new socket and grill cover. Called SM to order parts. ; ordrng 1 8206232A (lamp 40 watt) and 1 W10210871 (holder,lamp)"
Corina B.
REFRIGERATOR MAYTAG MSF25D4MDH02 "CC that the water filter does not come out. Found the button to the filter housing is missing. Will need a new housing. Called SM to order part; ordrng 1 W10862456 (housing 8185), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corey L.
WASHER MAYTAG MVWB980BW0 "Customer complaint washer not spinning good, ran diagnostics found f71 suds detected, ran high spin, agitator was skipping and not spinning with the basket the whole time, teeth on hub are worn out, wash plate stuck to the shaft, advised customer only need 1-2 tbsp of an HE detergent for this unit; ordrng 1 W10820039 (HUB) and 1 WPW10076270 (SCREW) and 1 WPW10286241 (WASH PLATE)"
Robert A.
REFRIGERATOR WHIRLPOOL WRF555SDFZ05 "Found ice bin full, cycled i/m, good, talked w/cust, working as designed, op test ok"
Paul P.
REFRIGERATOR WHIRLPOOL PTB1953DRW "Installed fresh food (refrigerator) section gasket, and temperature control/timer. Fresh food section set to 4, freezer to about 3.5. Set down mitigation mat."
Arthur V.
REFRIGERATOR MAYTAG M1TXEMMWB04 "Cust complaint of a intermittent loud buzzing noise coming from the freezer area. Cust descibes noise coming from evap fan motor area. Some times he taps lightly on cover and noise dissipates. Needs evap fan motor and blade Unit did not make noise while diagnosing. Est = 89.95 sc. 18.99 shipping. 1-wp2315539@69.64. 1- wp2163777@ 36.42. 118.00 labor. Total est = 356.31. ; ordrng 1 WP2163777 (blade-fan) and 1 WP2315539 (motor-evap), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Paul P.
RANGE WHIRLPOOL WFE515S0ES0 "Installed control, and right front and rear infinite switches. Top burners all operating properly now. Technician collected core for return."
Paul P.
WASHER MAYTAG MVWB765FW2 "Installed water valve, tested washer, now filling and draining properly, not constantly running water. Did not set down mitigation mat, washer is over floor drain."
Arthur V.
REFRIGERATOR WHIRLPOOL WRT311FZDW00 Found frost along top of freezer cleared out ice cleared warm air return. Adjusted freezer door so that gasket is closing properly. Evap fan motor intermittently making noise order fan motor and tower ; ordrng 1 W11126274 (AIR TOWER ) and 1 WP2315539 (motor-evap)
Paul P.
DISHWASHER KITCHENAID KUDE60HXSS4 Installed vent and gasket in dishwasher.; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Macaulay G.
WASHER WHIRLPOOL WTW8500DC5 Replaced gear case and clutch. Ran calibration cycle. All tested ok.
Arthur V.
RANGE WHIRLPOOL WFC310S0EW1 Replaced both hinges. Door is sprung to heavy. Please order passive hinge I installed 2spring hinges ; ordrng 1 WPW10299227 (hinge-door)
Macaulay G.
REFRIGERATOR MAYTAG MBL2256KES2 Working properly upon arrival. All tested ok.; used 1 SENIORDISCOUNT (SENIORDISCOUNT) from stock
Dan H.
REFRIGERATOR KITCHENAID KFCS22EVMS8 "Installed new door gasket and air damper, op test good"
Dan H.
REFRIGERATOR KITCHENAID KFIS29BBMS00 "recovered refrigerant, installed compressor , evaporator,and filter drier, brought system into a 28" vacuum, watched 15 minutes, no change on gauges, recharged unit with 5.5oz of r134a, good frost pattern, op test good, advised customer to wait 24 hours before restocking refrigerator"
Robert A.
REFRIGERATOR WHIRLPOOL WRS342FIAW00 "Talked with cust, rs for wed; schdld next appmnt for 11/14 WED !"
Macaulay G.
DISHWASHER KITCHENAID KDTM354DSS5 Replaced top rack rails. All tested ok.
Macaulay G.
REFRIGERATOR GE n/a Found no issues. Collected for service.