We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFSS2615TS5
Near Euclid, OH 44123
Corina B
Job Details: 01/10/2022
"Recovered refrigerant, replaced compressor and drier, pulled 28vac w/ pump, watched, good, charged 5.5oz r134a, unit cooling, pressures good. Found the condenser fan not turning on 120 volts going to the fan. Will need a condenser fan. Used a small fan to keep the compressor cool. ; ordrng 1 242018304 (Condenser fan), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID MICROWAVE
Model KMHC319EBS4
Near Avon Lake, OH 44012
Angel
Job Details: 01/10/2022
Replaced thermostat and unit still did same issue so i replaced magnetron and unit worked. Heating properly as well. Opt test ok.
We serviced a
MAYTAG RANGE
Model MER6600FZ3
Near Lyndhurst, OH 44124
Manny
Job Details: 01/10/2022
"Replaced part listed, opt test ok"
We serviced a
WHIRLPOOL RANGE
Model KFGC506JSS01
Near Solon, OH 44139
Jason N
Job Details: 01/10/2022
"Cc unit has a burner that doesnt light properly Confirmed RR burner not igniting within a proper time, will sometimes take up to 10 seconds to ignite. Adjusted valve for more gas flow, did not make a difference. Cap and burner head checked good for proper install. Ordering valve manifold. Part not showing in stock at Marcone, office to contact customer with next service date. ; ordrng 1 W11384739 (Valve manifold)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Solon, OH 44139
Jason N
Job Details: 01/10/2022
"Cc unit beeping and will not start a cycleCustomer stated unit stopped working and started beeping, unplugged for awhile and was able to run 1 wash cycle, then it happened again. Customer also stated they had a leak from the water supply line under sink which caused damage to their cabinet. They repaired the water supply line under sink. Ran diagnostics on unit, found code f8e4 for overflow. Found some water in bottom drip tray, cleared out. Ran wash cycle test for 20 minutes. Unit did not leak, no signs of water under unit. Could not duplicate overflow issue at this time. Found water filter not installed properly in unit, possible interference with lower spray arm causing water to flow towards door."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS02
Near Chagrin Falls, OH 44022
Jason N
Job Details: 01/10/2022
"Cc unit not cooling Customer stated unit not cooling in the ff section. Found no air circulation in ff section, small amount of ice buildup on ff evaporator cover. Ran ff fan test 57, fan turned on, ran manual defrost test, heater circuit turned on. Ran thermistor tests, 1-3, found evaporator thermistor reading high at 46 degrees, out of range. Unit needs ff cover assembly.; ordrng 1 W11395558 (Evaporator cover assy)"
We serviced a
WHIRLPOOL WASHER
Model MVWB766FW0
Near Shaker Heights, OH 44122
Manny
Job Details: 01/10/2022
"Cc unit not spinning clothes and clothes are soaked at the end of the cycle, ran diagnostics and found error code F0E3 for overload, ran cycle and noticed unit spinning really slow, leaned unit back and removed rotor, noticed stator has rust on every winding, ordering rotor and stator. Office to reach out to schedule when parts arrived. ; ordrng 1 W10754158 (motor stator) and 1 W10754161 (motor rotor)"
We serviced a
WHIRLPOOL COMPACTOR
Model TC8700XYP3
Near Chagrin Falls, OH 44022
Jason N
Job Details: 01/10/2022
"Cc unit stuck, will not workSwitched unit to on, pressed start button. Unit stuck in mid cycle, able to retract. Looks like possible liner and folded up and jammed ram. Removed liner. Cycled unit several times. Unit is working normally. Lubricated gears and drive chain. Op test good."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53520CS
Near South Euclid, OH 44121
Manny
Job Details: 01/10/2022
"Cc unit not working, unit pulling 12amp, diode has a crack and thermostat its coming off its housing, unit will need a magnetron,diode and thermostat. Customer will not proceed with the repair.; ordrng 1 W10818686 (Magnetron) and 1 W10479657 (Thermostat) and 1 W11256462 (Diode), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Kingsville, OH 44048
Dan H
Job Details: 01/10/2022
"Customer complaint that unit is not starting, confirmed, unit keeps beeping and saying please rotate knob to an available cycle, found knob not working on user interface key test, unit needs new user interface , part is out of stock so not scheduling return appointment ; ordrng 1 W11478526 (Ui)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHN0
Near Cleveland, OH 44105
Gabriel P
Job Details: 01/10/2022
"Unit is filling and drain but pump stay humming also found error 4-3 wash motor faulty ; ordrng 1 W11087376 (Pump), used 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Brooklyn, OH 44144
Gabriel P
Job Details: 01/10/2022
Confirm no water coming out also when dispensing water you can hear valve humming but no water check valve no good also housing defective ordering ; ordrng 1 WPW10341320 (Valve) and 1 W11512399 (Valve) and 1 WPW10394053 (Housing)
We serviced a
MAYTAG WASHER
Model MHW5630HW2
Near Dorset, OH 44032
Dan H
Job Details: 01/10/2022
"Customer complaint that unit is shaking, ran drain and spin cycle with wet load, no unusual shaking observed, unit is operating as designed"
We serviced a
WHIRLPOOL WASHER
Model WTW7000DW
Near Kent, OH 44240
Brian M
Job Details: 01/10/2022
"Cc of error Found UI to only respond doing service mode and only for error sFound f6e2 and f6e1 Miscommunication errors Will need UI and control ; ordrng 1 W11182871 (cntrl-elec) and 1 W11106748 (console), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Ravenna, OH 44266
Brian M
Job Details: 01/10/2022
Cc of low water flow Found cold clogged Replaced valve using truck stock OP Test Ok ; used 1 W11165546 (VALVE) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS03
Near Aurora, OH 44202
Brian M
Job Details: 01/10/2022
Cc no cool Found freezer functioning fine but fridge section fan will only run in test mode and dispenser only works in test mode Needs control board kit Office to schedule parts not in stock ; ordrng 1 W11533213 (Control kit)
We serviced a
MAYTAG WASHER
Model MVWB725BW0
Near Chagrin Falls, OH 44023
Brian M
Job Details: 01/10/2022
Cc lid not locking Found lock malfunction Replaced lid latch OP Test Ok ; used 1 SHIPPING (shipping and handling) from stock
We serviced a
MAYTAG DRYER
Model MGDB765FW0
Near Cleveland, OH 44135
Marie V
Job Details: 01/10/2022
"Replaced thermal fuse, check vent outside is clear. Op test ok"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW0
Near Cleveland, OH 44135
Marie V
Job Details: 01/10/2022
"Cc that the unit has the motor that it wont stop running. Plugged in unit me drain pump started going, cust told me that she did a soak cycle and nothing happened later so she removed t.he water out little by little and then took the towels out of the unit. Unit entered float mode, cust said that she was pressing cancel for 3 seconds and it would not work. Explain that it usually takes more that 3 seconds, do it for like 8 seconds that for sure it will cancel. Ran diag no error codes. Gave cust few tips, load size and detergent amount. Ran a automatic test and I was able to hear the belt starting to go. Replaced from T/S. Op test ok; used 1 WPW10006384 (BELT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Garfield Heights, OH 44125
Marie V
Job Details: 01/10/2022
Cc that the freezer is too cold and fresh food section is not cooling. Confirmed. Found fan on evaporator not working. Verify power at the fan has 120V. Replaced fan from T/S. Op test ok.Advice cust to allow unit 24 hours to get to normal temps on fresh food. ; used 1 WP2315539 (MOTOR-EVAP) from stock
We serviced a
MAYTAG DRYER
Model MGDB765FC0
Near Sheffield Lake, OH 44054
Angel
Job Details: 01/10/2022
Replaced seal tested unit. Opt test ok.
We serviced a
KITCHENAID COOK TOP
Model KECC607BBL02
Near Lakewood, OH 44107
Marie V
Job Details: 01/10/2022
"Cc that the stove was been used and stopped working, when arrived unit is showing F1E0 error code on display. f1E0 replace UI. Gave estimate to cust. Cust paid for parts and SC. ; ordrng 1 WPW10545370 (UI), used 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ1
Near Middleburg Heights, OH 44130
Gabriel P
Job Details: 01/10/2022
Found pump good and seal on dispenser out a little but correct issue is working as designed but found arm broken not allowing water to go up ordering arm ; ordrng 2 W10803178 (Arm)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Painesville, OH 44077
Dan H
Job Details: 01/10/2022
"Recovered refrigerant, installed compressor , evaporator,and filter drier, brought system into a 28 vacuum, watched 15 minutes, no change on gauges, recharged unit with 5.5 oz of r134a, good frost pattern, op test good, advised customer to wait 24 hours before restocking refrigerator ; used 1 Tjaf1200, 2 W10890087 (Lok ring), 1 W10890087 (Lok ring), and 1 W10890099 (Lok ring) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ0
Near Olmsted Falls, OH 44138
Gabriel P
Job Details: 01/10/2022
"Customer complaint of bake sparking but not lighting check harness is good check ignitor is good check voltage from control to dsi board good check coils on valve they both had 217/ohms they are good call bj senior tech we found dsi board not send Voltage to valve ordering ; ordrng 1 W11162730 (Dsi board), used 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"
We serviced a
JENN-AIR SXS REFRIGERATOR
Model JSC24C8EAM00
Near Lakewood, OH 44107
Marie V
Job Details: 01/10/2022
"Replaced water line, tested water. Op test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Mentor, OH 44060
Dan H
Job Details: 01/10/2022
"Installed new freezer section led module, op test good"
We serviced a
JENN-AIR RANGE
Model JGRP548WP01
Near Columbia Station, OH 44028
Gabriel P
Job Details: 01/10/2022
"Found broil on top working also botton burner ignitor sparking but not lighting ; ordrng 1 W10888661 (Control), used 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5900SB0
Near Cleveland, OH 44108
Manny
Job Details: 01/10/2022
Replaced parts listed. Opt test ok
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS20XVMS00
Near Sheffield Lake, OH 44054
Angel
Job Details: 01/10/2022
Reclaimed refrigerant replaced compressor and uv drier put into a vacuum and recharged with 5.25oz of r134a explained to customer to wait at least 24hrs for proper cooling. Opt test ok.
We serviced a
WHIRLPOOL DRYER
Model WED72HEDW1
Near Painesville, OH 44077
Dan H
Job Details: 01/10/2022
"Customer complaint that unit is not heating, started timed dry, unit is heating, unit is making a loud rattling noise, found roller worn, unit needs new dryer repair kit , installed rollers,pulley, and belt, op test good; used 1 4392067 (Dryer repair kit) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED8500DC3
Near North Ridgeville, OH 44039
Marie V
Job Details: 01/10/2022
Replaced control and Ui. New Control is not responding. Will need to reorder. Brought control for return.; ordrng 1 WPW10739349 (Control)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Mentor, OH 44060
Corina B
Job Details: 01/07/2022
"Replaced the harness and drain hose. Started a cycle several times, drained each time. Opt test ok."
We serviced a
FRIGIDAIRE RANGE
Model FGEW3065PBD
Near Willoughby, OH 44094
Corina B
Job Details: 01/07/2022
"CC that the turkey bag spilled and the oven stopped working. Confirmed. Found the control and wires, burnt. Will need a new control and harness. ; ordrng 1 5304503761 (Control) and 1 5304490877 (Harness), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG DRYER
Model MGD6200KW1
Near Westlake, OH 44145
Marie V
Job Details: 01/07/2022
Cc that the unit is taking more than one load to dry the clothes. Started unit unit heats and cycles on and off. Tried to see the vent outside but it comes out from the roof. Advice cust to have someone to clean the vent, also found the vent behind unit that is not straight and foil vent. Advice cust to replace with rigid metal or flexible metal vent."
We serviced a
WHIRLPOOL DRYER
Model WGD6400SW0
Near Brook Park, OH 44142
David R
Job Details: 01/07/2022
"Replaced blower wheel and motor. Tested, good. Op test ok"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Geneva, OH 44041
Dan H
Job Details: 01/07/2022
"Customer complaint of shaking, ran diagnostics no error codes found, ran high speed spin and heavy agitate, shaking is normal, unit is operating as designed"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Ashtabula, OH 44004
Dan H
Job Details: 01/07/2022
"Customer complaint that unit vibrates a lot , suspension is good, ran diagnostics no error codes found, ran high speed spin and heavy agitate, vibration is normal, unit is operating as designed"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS22EWWH2
Near Brooklyn, OH 44144
David R
Job Details: 01/07/2022
"Cc unit making noise and light switch broke. Customer said sound has stopped. Went over diagnostics and components, all working and no noise. Gave estimate for damper and light switch. Customer only paid SVC, no parts to be ordered at this time. ; ordrng 1 WPW10594329 (Damper) and 1 W11291138 (Switch), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG DRYER
Model MED5630HW1
Near Cleveland, OH 44109
David R
Job Details: 01/07/2022
"Replaced control, found thermal fuse open, replaced from t/s. Good. Op test ok. ; used 1 WP3392519 (THERMAL FUSE) from stock"
We serviced a
GE WASHER
Model GTWN4250DWS
Near Ashtabula, OH 44004
Dan H
Job Details: 01/07/2022
"Customer complaint that unit gets stuck between wash and rinse cycle, ran diagnostics no error codes found, ran test cycle, all components working, customer stated control was just replaced by another company , unable to duplicate the problem , unit is operating as designed"
We serviced a
SAMSUNG DRYER
Model DV45H7000EW/A2
Near Ashtabula, OH 44004
Dan H
Job Details: 01/07/2022
"Installed new element, op test good"
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS3
Near Wickliffe, OH 44092
Jason N
Job Details: 01/07/2022
Installed console control. Ran wash test. All functions normal. Op test good.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Chardon, OH 44024
Brian M
Job Details: 01/07/2022
Cc of noise Found washplate damaged tub hub damaged and gearcase loud Needs washplate tub hub belt gearcase and clutch kit ; ordrng 1 W10752283 (washplate) and 1 W10528947 (drive hub kit) and 1 W11454734 (Gearcase) and 1 W10721967 (drive pulley) and 1 W11239857 (belt)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Mentor, OH 44060
Jason N
Job Details: 01/07/2022
"Cc unit needs console replaced, top peeling up.Replaced console using customer supplied pre Id part. Tested console functions. Op test good."
We serviced a
WHIRLPOOL DRYER
Model WED5200VQ1
Near South Euclid, OH 44121
Brian M
Job Details: 01/07/2022
"Cc unit not heating Found thermal cut off open and heater open Replaced using truck stock op test no goodFound timer open Needs timer ; ordrng 1 WPW10185982 (timer), used 1 279838 (ELEMENT), 1 279816 (CUTOFF), and 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN608ESS01
Near Shaker Heights, OH 44122
Brian M
Job Details: 01/07/2022
Cc leds out Replaced using back truck stock OP Test Ok ; used 2 W11462342 (Led silver) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS
Near Solon, OH 44139
Brian M
Job Details: 01/07/2022
Cc that deli drawer will not close all the way all the time Found the closer slide out of place fixed closer OP Test Ok
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Grafton, OH 44044
Angel
Job Details: 01/07/2022
Cc that unit was not cooling. Verified pressures and unplugged was at 10inch vacuum and zero on high side. Turned on and went into a 28inch and 70 psi on high side. Checked for leak with nitrogen and found leak on the lock ring on drier filter replaced with new drier filter put unit into a vacuum and recharged with 6.0oz of r134a explained to customer to monitor for now and give it 24hrs for proper cooling. Opt test ok.
We serviced a
GE DRYER
Model DCVH515EF0WW
Near Mentor, OH 44060
Jason N
Job Details: 01/07/2022
"Did not install belt and pulley. Upon disassembly of unit, found upper bearing drum assembly destroyed by drum wearing it down. Unit will need upper bearing assembly replaced. Quoted customer for additional part. ; ordrng 1 WE49X21874 (Top bearing)"
We serviced a
WHIRLPOOL DRYER
Model WGD7300DW0
Near Concord Township, OH 44077
Jason N
Job Details: 01/07/2022
"Cc unit making squealing noise when tumblingRan dryer op test, confirmed unit squealing. Pulled unit apart, found drum rollers sticky and seized. Unit needs dryer repair kit. Used truck stock repair kit. Ran dryer op test, no abnormal sounds heard. Op test good. ; used 1 4392065 (DRYER REPAIR KIT) from stock"
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Euclid, OH 44123
Corina B
Job Details: 01/07/2022
"CC that the unit is not heating. Confirmed. Checked the terminal block, good. Checked the fuses, food. Check the motor, open. Will need a new motor and wheel. ; ordrng 1 279827 (Motor) and 1 WP694089 (Wheel)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW
Near Mentor, OH 44060
Jason N
Job Details: 01/07/2022
"Cc unit making clicking sound when spinning and drum seems looseRan diagnostics test, no abnormal sounds heard. Advised customer drum is designed to be free moving. Ran spin and drain test using clothing load. Did not hear any abnormal sounds at this time, customer stated she also did not hear the sound. Could not duplicate issue at this time. Unit is working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Westlake, OH 44145
Angel
Job Details: 01/07/2022
Cc that unit is leaking on the side of the tub. Verified and found that tub is dented on right hand side on back corner will need new tub. Customer said they will call home depot because they do not want something refurbished they want a brand new one for the money they paid for it explained to her that i will Still order part in case home depot says no. She said ok if anything she will give us a call. Office to reschedule part out of stock.; ordrng 1 W11409866 (Tub)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Cleveland Heights, OH 44118
Manny
Job Details: 01/07/2022
"Cc unit still leaking, removed door panel and ran normal cycle. Noticed unit slightly lower on left side and causing door no to seal all the and water underneath door seal running to the left. Leveled unit and ran normal cycle for 30 mins, no leaks, asked customer how soon the unit starts leaking after starting a cycle, she said no too long replaced door after 30 mins with no leaks opt test ok advise customer to monitor the unit and if there is any leaks to give us a call. Left unit finishing the cycle I was running. So customer can verify unit is no leaking."
We serviced a
JENN-AIR RANGE
Model JDS8850CDS02
Near University Heights, OH 44118
Manny
Job Details: 01/07/2022
"Drilled out all burner screw broke 7 drill bits trying to drilled them out took me 2 hours to get them out, replaced all orifice holders and surface igniter for RF , FL igniter is too short for the dual burner contact BJ he recommended reordering dual igniter. Reordering dual igniter for FL burner. Customer wants to be added to cancellation list.; ordrng 1 WP74009336 (Dual igniter)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Willoughby Hills, OH 44092
Corina B
Job Details: 01/07/2022
"CC that there was a loud noise and the ice maker stopped working, noise has stopped since. Checked the temp in the Fz 0*. Ran step 56 e5 timed ice making. Replaced the ice maker. Unplugged the unit for 30 seconds. Ran step 56 e0 no codes. Cycled the fill valve. Opt test ok ; used 1 W11294907 (ICEMAKER) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5B
Near Mayfield Heights, OH 44124
Corina B
Job Details: 01/07/2022
"Ran diag 3-3 failed calibration 7-1 no heat 7-2 heater stuck on called t/l Dave checked the heater 7 amps dropped to 4 amps, good. Ohmed out the wires on 1 and 3 opened, replaced the wire harness. Still open. Found the float switch is leaking. T/l said to replace the control with the fault code 7-2. Will need a sensor, control and the float switch. ; ordrng 1 WP8531743 (Gasket) and 1 WPW10195038 (Nut) and 1 WPW10195036 (Float) and 1 W11368631 (Control) and 1 W11084121 (Sensor)"
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Cleveland, OH 44113
Marie V
Job Details: 01/07/2022
"Cc that the unit will start but not fill. Confirmed verify power at the valve. 43V. Verify connections , all in. Verify ohms on water valve are in range. Unit will need main control.; ordrng 1 W11574590 (Control)"
We serviced a
KITCHENAID DISHWASHER
Model KUDE20IXSS8
Near Conneaut, OH 44030
Dan H
Job Details: 01/07/2022
"Customer complaint that lights flash, found several leds on user interface shorted, unit needs new user interface , customer does not want repair ; ordrng 1 WPW10500181 (Ui), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Cleveland Heights, OH 44118
Manny
Job Details: 01/07/2022
"Cc unit still leaking, removed door panel and ran normal cycle. Noticed unit slightly lower on left side and causing door no to seal all the and water underneath door seal running to the left. Leveled unit and ran normal cycle for 30 mins, no leaks, asked customer how soon the unit starts leaking after starting a cycle, she said no too long replaced door after 30 mins with no leaks opt test ok advise customer to monitor the unit and if there is any leaks to give us a call. Left unit finishing the cycle I was running. So customer can verify unit is no leaking."
We serviced a
WHIRLPOOL STACK W/D
Model WET4024HW0
Near Cleveland, OH 44113
Marie V
Job Details: 01/07/2022
"Ran entitlement it shows 03/02/21, cc that the unit shows EA on display, when arrived unit had drain pump running. Canceled and it goes back to it right away. Verify connections of the pressure hose, is good , not kinked or loose. Unplugged the switch and it started going back to float mode plugged back in and it took few min, no water entering unit. Ordering control and pressure switch.; ordrng 1 W10869500 (Pressure switch) and 1 W11189137 (Control)"
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Cleveland Heights, OH 44118
Manny
Job Details: 01/07/2022
"Cc unit wont shut off, stated that to be able to shut it off the have to open the door, set unit to time dry on 20 mins and watch timer to see if it advances, after 20 mins unit never went into cooldown, timer is not advancing, rollers are squeaking ordering timer and repair kit.; ordrng 1 WPW10185992 (timer) and 1 4392065 (dryer repair kit)"
We serviced a
WHIRLPOOL WASHER
Model MHW6630HC0
Near Aurora, OH 44202
Brian M
Job Details: 01/07/2022
"Cc unit still not dispensing fabric softener Advised on valves and drawer replacement Unit is stacked dryer needs removed Quoted with labor to remove dryer ; ordrng 1 W11524103 (Drawer) and 1 W11316256 (valve) and 1 W11316255 (valve), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Maple Heights, OH 44137
David R
Job Details: 01/07/2022
"Replaced thermal fuse and hi limit thermostat. Found customer not getting correct voltage from outlet. Bad fuse in fuse box, customer had one on hand, replaced. Tested. Unit is heating and cycling. Good. Op test ok."
We serviced a
WHIRLPOOL WASHER
Model WFW8620HC2
Near Westlake, OH 44145
Angel
Job Details: 01/07/2022
Cc that units bellow spring came off after a sweater got stuck and pulled it off and could not install spring back again. Checked bellow out bellow was good not ripped or anything so I reinstalled spring tested unit for leaks. Opt test ok. Took new bellow back for return and used the money that he paid for part and put it towards the labor and service call and charged him the remaining balance. Opt test ok.
We serviced a
GE WASHER
Model GTW460ASJ9WW
Near Mentor, OH 44060
Jason N
Job Details: 01/07/2022
"Cc unit not spinning clothes outCustomer stated clothing loads are coming out wet and heavy. Ran spin and drain test, can hear bot slipping on pulley during ramp up. Checked under unit, found belt cover and belt saturated with oil. Gearcase leaking oil, unit will need gearcase replaced. Customer not repairing at this time, will think about it. ; ordrng 1 WH38X27335 (Gearcase)"
We serviced a
MAYTAG WASHER
Model MVWB835DW5
Near Hiram, OH 44234
Brian M
Job Details: 01/07/2022
Cc unit not turning on Found F6 e2 and f6e3 again Needs control and UI Called whirlpool to document, Customer called and got a full coverage added number to notes ; ordrng 1 W11112656 (console) and 1 W11400681 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM04
Near Maple Heights, OH 44137
David R
Job Details: 01/07/2022
"Replaced door, hinge, bracket, nameplate. Good. Op test ok."
We serviced a
GE REFRIGERATOR
Model CFCP1NIXCSS
Near Bay Village, OH 44140
Angel
Job Details: 01/07/2022
"Cc that unit was not cooling but now it started to work again for the past five days. Verified temps and freezer is at 3* and 40* in ff section fans are running compressor is running i asked customer if he has had any power outages and stated he did a couple of months ago so i explained to customer that it could be related to that and by having everything working like that right now but working intermittently it most likely will need control board he said he will monitor for now and if it does it again he will want to order the main control board. Opt test ok.; ordrng 1 WR55X10956 (Control), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG DRYER GAS
Model LDG8616AAE
Near Ravenna, OH 44266
Brian M
Job Details: 01/07/2022
"Cc unit not running Found motor to be weak needs help to start Needs motor ; ordrng 1 W10410999 (motor-drve), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
JENN-AIR REFRIGERATOR
Model JS42PPDUDE01
Near Geneva, OH 44041
Dan H
Job Details: 01/07/2022
"Installed new led control, op test good"
We serviced a
KITCHENAID DBL WALL OVEN
Model KEBS207BSS00
Near Cleveland, OH 44124
Corina B
Job Details: 01/07/2022
"CC that the upper oven is not heating correctly. Had times and of baking results and took to cook, taking longer then should. Ran diag f2e1 stuck key. Heated the upper oven bake is turning on. Will need to replace the ui and control. ; ordrng 1 WPW10317345 (Control) and 1 WPW10751155 (Ui)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Avon Lake, OH 44012
Angel
Job Details: 01/07/2022
Cc that unit is still not making. Went through all the steps on the troubleshooting on ServiceMatters and everything passes all thermistors good and fan. So i called techline spoke to Bruce and explained issue and said to replace icemaker because it could be defective so i replaced but called BJ and we decided to order the triton board and valve as well. Ordering part. Office to reschedule part out of stock on my end.; ordrng 1 W11312191 (valve) and 1 W11535162 (Dual valve) and 1 W11533213 (Ui)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ01
Near Lakewood, OH 44107
Marie V
Job Details: 01/07/2022
"Cc that the fresh food section temps set to recommended and it will not keep food cold and if set to a colder temp it freezes the food. Replaced air tower and damper, also followed steps on SP. Advice cust to monitor unit and set temps to recommended."
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Mentor, OH 44060
Jason N
Job Details: 01/07/2022
"Cc unit not drainingPlugged in unit, ran cancel drain, unit drained out. Ran diagnostics, found code f7e2 for variable speed wash motor failure. Connections checked good. Unit needs sump assembly. ; ordrng 1 W11460946 (Sump assembly.) and 1 W11460946 (Sump assembly.)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Mentor, OH 44060
Jason N
Job Details: 01/07/2022
"Unit missing several parts. Found unit missing rear roller. RH door hinge needs screws, one broken off in cabinet, will need to extract to remount hinge. Door water line connector broken and water line cut. Both will need replaced. ; ordrng 1 WPW10475495 (Roller) and 1 WP2179826 (Axle) and 2 WP489497 (Screw)s and 1 W11162036 (Tube water) and 2 WR02X11330 (Connector)s"
We serviced a
WHIRLPOOL DRYER
Model WED6200SW1
Near Streetsboro, OH 44241
Brian M
Job Details: 01/07/2022
"Cc of f1 error Found f1 errors followed tech sheet internal control board malfunction Needs control board ; ordrng 1 WPW10111617 (cntrl-elec), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Broadview Heights, OH 44147
David R
Job Details: 01/07/2022
"Cc unit wont stop draining. Found unit stuck in flood drain mode. Cancelled out. Advised customer if happens to hold cancel for 5-10 seconds to cancel it out. Ran diagnostics, no error codes. Ran diagnostics cycle and calibration. Good op test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Broadview Heights, OH 44147
David R
Job Details: 01/07/2022
"Customer had POP, just got a couple weeks ago. Cc unit icemaker never worked. Found icemaker turned off. Corrected and went through test mode, test twist and called for water. Op test ok."
We serviced a
MAYTAG WASHER
Model MVWX655DW
Near Thompson, OH 44086
Dan H
Job Details: 01/07/2022
"Installed new control, op test good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Mentor, OH 44060
Jason N
Job Details: 01/07/2022
"Cc unit freezer light not working Confirmed freezer is lacking illumination. Replaced freezer LED bulb using customer supplied pre Id part. Illumination returned to freezer section, op test good."
We serviced a
KITCHENAID DISHWASHER
Model KUDI22XX2F
Near Cleveland, OH 44102
Marie V
Job Details: 01/07/2022
"Cc that they started the unit and water was all over the cap of the blower wheel assembly fell off. Confirmed. Put back together and ran unit, no leaks. Op test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM05
Near Eastlake, OH 44095
Jason N
Job Details: 01/07/2022
"Cc unit ice build up in freezer sectionFound ice buildup in ice tray but drain seems clear. Looks like water may not be running towards drain hole and draining fast enough. Cleared ice from freezer, adjusted drain tray to direct water towards drain hole. Checked drain tube installation. Advised customer to monitor. Op test good."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Avon, OH 44011
Angel
Job Details: 01/07/2022
"Cc that unit is not completing cycles. Ran diagnostics and found F8E1 NO FILL, LONG FILL tested the inlet valve and were functioning customer probably had one of the home valves closed or drain hose on floor ran calibration unit working as designed. Opt test ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near South Euclid, OH 44118
Manny
Job Details: 01/07/2022
"Recovered refrigerant, replaced compressor evap and filter, charged with 145psi of nitrogen no leaks, set in a 30in vacuum for 10 minutes and holding, charged unit with 4.27oz of R-134a, pressure holding at 3 psi, good frost pattern, unit is cooling, opt test ok"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS1
Near Strongsville, OH 44149
David R
Job Details: 01/07/2022
"Lower spray arm not attached, corrected. Went through diagnostics, checked tech sheet at different intervals. All arms are good. Op test ok."
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WML55011HS07
Near Elyria, OH 44035
Marie V
Job Details: 01/07/2022
Replaced control and interlock had different connector. ; ordrng 1 W11493414 (Interlock)
We serviced a
WHIRLPOOL WASHER
Model WTW8540BW1
Near Roaming Shores, OH 44084
Dan H
Job Details: 01/07/2022
"Customer complaint that unit leaked a lot of water, found grease and water all over under unit, bearings are worn and wore out tub seal causing leak, unit needs new bearing, rotor , stator, and rps, customer does not want repair ; ordrng 1 W10435302 (Bearing kit) and 1 WPW10419333 (Stator) and 1 WPW10178988 (Rps) and 1 280146 (Rotor), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
CROSLEY WASHER
Model VAW3584GW1
Near Ashtabula, OH 44004
Brian M
Job Details: 01/06/2022
Cc unit not working properly Found unit not cycling properly due to cold water valve shut off Advised to get valve fixed because it leaks so they turned it off Advised that cold water is needed for proper washing and for rinsing.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Huntsburg, OH 44046
Brian M
Job Details: 01/06/2022
Customer showed pop took pic Cc unit not washing Found sump assembly getting power but not running Needs sump assembly Office to schedule parts not in stock ; ordrng 1 W11025157 (pump&motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM06
Near Mantua, OH 44255
Brian M
Job Details: 01/06/2022
Cc of gasket not sealing Pushed gasket into place OP Test Ok
We serviced a
JENN-AIR WALL OVEN
Model JJW2830DB00
Near Strongsville, OH 44149
David R
Job Details: 01/06/2022
"Same problem as last time. Short Key error code. Reset breaker, unit is working fine and will intermittently get error code until cut power again. Ordering UI ; ordrng 1 W11236893 (Ui console)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHS2342LF7
Near Ashtabula, OH 44004
Dan H
Job Details: 01/06/2022
"Customer complaint that unit is not dispensing ice, found unit only dispensing crushed ice, found ice bin lever missing solenoid, corrected, unit dispenses both crushed and cubed ice, op test good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB8
Near Lorain, OH 44055
Angel
Job Details: 01/06/2022
Cc that unit was not cooling as should verified and freezer was at 2* and fresh food section was at 40* found that the switches were both broken will need to be replaced also customer stated that lights went out. Will need led modules as well. Ordering parts.; ordrng 1 W11384469 (Switch) and 1 W10847849 (Switch) and 1 W11468934 (Led module) and 1 W11468934 (Led module)
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Parma, OH 44130
Marie V
Job Details: 01/06/2022
Cc that the unit makes a high pitched noise when starts the cycle. Confirmed water valve needs replacement. Replaced water valve from surplus t/s. Started a load op test ok; used 1 W11210463 (Valve) from stock
We serviced a
MAYTAG WASHER
Model MVW6230HC2
Near Strongsville, OH 44136
David R
Job Details: 01/06/2022
Cc unit making loud noise while spinning. Same issue as last time. Drain hose is hitting back of unit. Video unit and showed customer. Put more insulation to stop hose from hitting unit. Unit is fine itself and working as designed.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Cleveland, OH 44112
Jason N
Job Details: 01/06/2022
"Pulled unit from cabinet space. Customer lifted the counter top, counter top snapped in the process. Snapped pic. Repaired wiring under unit. Checked for additional damage to wires or components. Ran diagnostics cycle test. All functions normal. Reinstalled under counter to the best of our ability. Due to now damaged countertop, door rubbing when opening or closing. Customer stated he will take care of."
We serviced a
WHIRLPOOL DISHWASHER
Model MDB7749AWW2
Near Willoughby, OH 44094
Corina B
Job Details: 01/06/2022
Replaced the ui. Opt test ok ; used 1 SHIPPING (shipping and handling) from stock
We serviced a
WHIRLPOOL WASHER
Model MHW5630HC0
Near Waite Hill, OH 44094
Corina B
Job Details: 01/06/2022
"CC that the unit is leaking on the left side. Checked the bellow, no rips or tears. Started a quick wash no leaks. Started a normal with towels and blankets, could not find it leaking. Removed the back panel off no leaks. Working as designed. Advised cust to use 1-2 tablespoons of he detergent. Opt test ok"