We serviced a
WHIRLPOOL RANGE
Model WFG515S0EB1
Near Independence, OH 44131
Gabriel P
Job Details:
01/19/2023
Pans underneath cause ignitor not to work properly
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Cleveland, OH 44108
Corina H
Job Details:
01/19/2023
CC that the unit does not turn on. Confirmed. Checked power 2 of the wires are not connected. Connected the wires. Dryer started and is heating. Opt test ok ; used 1 279320 (BLOCK-TERM) from stock
We serviced a
AMANA RANGE
Model AGR6603SFW4
Near Cleveland, OH 44118
Manny
Job Details:
01/19/2023
Replaced power cord opt test ok
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Rome, OH 44085
Brian M
Job Details:
01/18/2023
Ccc of noise Found cam damaged Replaced using truck stock OP Test Ok ; used 1 W10721967 (PULLEY) from stock
We serviced a
GE DISHWASHER
Model GDT580SMF6ES
Near Chagrin Falls, OH 44023
Brian M
Job Details:
01/18/2023
Cc unit not washing Found unit not running motor getting power but not running Needs wash motor ; ordrng 1 WD49X23781 (p2a wash pump/harnes) and 1 WD35X10382 (dishwasher sump clam) and 1 SHIPPING (shipping and handling)
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Ravenna, OH 44266
Brian M
Job Details:
01/18/2023
Cc unit not running properly Found drain pump clogged Cleaned drain pump Ran auto test OP Test Ok
We serviced a
WHIRLPOOL WASHER
Model WTW4616FW1
Near Madison, OH 44057
Dan
Job Details:
01/18/2023
"Customer complaint that lid is not unlocking, confirmed, lid lock is not working, unit needs new lid lock, installed new lid lock, op test good ; used 1 W11307244 (DOOR LOCK) from stock"
We serviced a
KENMORE RANGE
Model 6657501213
Near Madison, OH 44057
Dan
Job Details:
01/18/2023
"Installed new igniter and bake burner, op test good"
We serviced a
GE REFRIGERATOR
Model PFE28KSKISS
Near Highland Heights, OH 44143
Corina H
Job Details:
01/18/2023
Replaced the fan and software update. Opt test ok. ; used 1 SHIPPING (shipping and handling) from stock
We serviced a
KENMORE DISHWASHER
Model 66513963K013
Near Rocky River, OH 44116
Marie V
Job Details:
01/18/2023
"Unplugged unit. Replaced fuse and stared a cycle, runs good. Drains good. Op test ok"
We serviced a
MAYTAG DRYER
Model MEDC200XW1
Near Painesville, OH 44077
Dan
Job Details:
01/18/2023
"Installed new start switch, op test good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Elyria, OH 44035
David R
Job Details:
01/18/2023
"Replaced valves and icemaker. Tested, good, water coking into unit. Went and checked water pressure. Seems a little slow. Opened and closed valve. Coming out at a slow rate. Let customer know to monitor. If low pressure, will need a plumber to come check unit. But unit is calling for water and ice tray cycling. Op Test Ok."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Cleveland, OH 44104
Marie V
Job Details:
01/18/2023
"Removed water off unit. And replaced drain pump. Control will not stop draining even when cancel cycle. Ran diag, pump is on. Found error code F1e1 main control fault. Reordering control; ordrng 1 W11417466 (Control)"
We serviced a
MAYTAG RANGE
Model MGR6600FZ3
Near Cleveland Heights, OH 44118
Marie V
Job Details:
01/18/2023
Replaced trim. Op test ok
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW4
Near Ravenna, OH 44266
Brian M
Job Details:
01/18/2023
Ran entitlement in warranty Cc unit not washing Found cold water off and when turned on it leaks everywhere Ran manual test no other issues found Advised on plumber
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Amherst, OH 44001
David R
Job Details:
01/18/2023
Replaced wash motor. Still not working. Not getting 120v to wash motor. Electric good. Ordering main control ; ordrng 1 W10906426 (Control) and 1 W11025157 (Motor)
We serviced a
KITCHENAID RANGE
Model KFGC558JSS01
Near Sheffield Lake, OH 44054
Angel
Job Details:
01/18/2023
Cc that the surface burners after igniting keep ticking and the right hand oven was not preheating. Verified surface burners and confirmed no matter which one you use they all keep ticking but found that none of the surface burners have the screws that secure them in place so I called BJ to see if the would make it keep ticking since there basically not grounded and stated that he would start by ordering the screws and trying that out first. For the oven I found that door has to be closed properly because if it doesnt engage the door switch properly it will not preheat so i checked it and found that the door lock lever was bent a little so I adjusted it back to place and now it closes and preheated as should opt test ok.; ordrng 12 W11323309 (Small Screws)s and 12 W11643628 (Screws)s
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS4
Near Lorain, OH 44053
David R
Job Details:
01/18/2023
Cc unit oven not working. Ignitor is good. Found not getting voltage to ignitor. Control sending 120 on bake. Ordering valve and ignitor. ; ordrng 1 WP98014893 (Valve) and 1 W11176454 (Ignitor)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS01
Near Avon, OH 44011
David R
Job Details:
01/18/2023
"Cc unit not cooling correctly. FZ is good. Testing around 0*. FF testing around 45*. Test 1 42*, Test 2 2*, Test 3 71*, Test 4 7*. FZ fan and FF fan both working. Found FF evap frosting with ice. Not defrosting and causing low air flow around. Also FZ light is out/keeps flickering. Will need cover kit, heater and FZ light. ***2 job count ; ordrng 1 W11395635 (Cover kit) and 1 W11291124 (Heater) and 1 W10695459 (Led module), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Avon, OH 44011
David R
Job Details:
01/18/2023
"Cc unit not turning on. Checked power and found cord and terminal both wires burnt. From t/s. Used 4 prong cord and block terminal. Did not trip breaker. Started. Good. Heat cycling. Op Test Ok.; used 1 PT600L (4 PRONG DRYER CORD), and 1 279320 (BLOCK-TERM) from stock"
We serviced a
MAYTAG WASHER
Model MVWX655DW0
Near North Ridgeville, OH 44039
David R
Job Details:
01/18/2023
"Replaced hub and washplate. Ran a diagnostics and calibration, good. Put washing machine tablet in, running clean washer cycle. Unit is good. Op Test Ok."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF760SADB0
Near Oakwood Village, OH 44146
Brian M
Job Details:
01/18/2023
Cc unit not draining Found glass in drain hose Cleared glass OP Test Ok
We serviced a
WHIRLPOOL WASHER
Model MVW6230RHW
Near Olmsted Township, OH 44138
David R
Job Details:
01/18/2023
"Cc unit dispenser left over water in it, some clothes still have soap stains, balance. Leveled unit, out front feet up. Went over with customer the dispenser design, drain port is too high to let all the water out of dispenser at end of cycle and recommended to pull out dispenser and dump water if necessary. If dispenser is opening up during wash, could be from high water pressure. Customer can also try anti vibration pads for unit to help dampen vibration of unit. Ran diagnostics, no error codes. Ran diagnostics test, all components working. Ran a calibration. Ran valves, good, Ran a normal cycle and drain/ spin. All components working normally. If customer is getting soap stains, that can occur from unit being overloaded, wrong type of detergent or mainly too much detergent being put in, or combo of all. Recommend to even out loads and if needed, use extra rinse option to put through another rinse cycle. Unit is good. Op Test Ok. No"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Solon, OH 44139
Brian M
Job Details:
01/18/2023
Installed control Ran diagnostics auto test OP Test Ok
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Berea, OH 44017
David R
Job Details:
01/18/2023
"Replaced control, blower wheel and motor. Running and cycling, not turning off. Good. Op Test Ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SFYM01
Near Solon, OH 44139
Brian M
Job Details:
01/18/2023
Cc fridge not cold enough Found damper not opening all the way stuck partially closedNeeds damper ; ordrng 1 WPW10257451 (damper) and 1 SHIPPING (shipping and handling)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Cleveland, OH 44106
Manny
Job Details:
01/18/2023
"Replaced control, harness, power cord, valve was not here luckily I had one in the truck replaced valve with Surplus TS#W11038689, opt test ok took core for return.; used 1 W11038689 (Valve) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS00
Near Cleveland, OH 44128
Brian M
Job Details:
01/18/2023
Installed gasket OP Test Ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAW13
Near Jefferson, OH 44047
Brian M
Job Details:
01/18/2023
Installed control and evap fan Advised to watch
We serviced a
WHIRLPOOL WASHER
Model WET4027HW0
Near Shaker Heights, OH 44122
Manny
Job Details:
01/18/2023
"Replaced valve and control, opt test ok took core for return."
We serviced a
GE DISHWASHER
Model GDT580SGF2BB
Near Painesville, OH 44077
Jason N
Job Details:
01/18/2023
"Installed inlet water valve. Turned water on, checked for leaks. No leaks. Started wash test cycle. Unit filled with water and started washing. Canceled and drained. Op test good."
We serviced a
WHIRLPOOL WALL OVEN
Model WOS51EC0AS01
Near Beachwood, OH 44122
Corina H
Job Details:
01/18/2023
Replaced the fuse. Heated oven to 350*. Opt test ok ; used 1 SHIPPING (shipping and handling) from stock
We serviced a
GE DISHWASHER
Model GDF530PSM2SS
Near Painesville, OH 44077
Jason N
Job Details:
01/18/2023
"Cc unit not working/not draining Ran cancel drain test, found drain pump grinding loudly and not pushing water. Impeller damage to drain pump, drain pump will need replaced. ; ordrng 1 WD19X24829 (Drain pump)"
We serviced a
MAYTAG RANGE
Model MER8700DS1
Near Lyndhurst, OH 44124
Jason N
Job Details:
01/18/2023
"Cc unit oven not coming up to preheat temperatureRan bake test, found bake element not getting hot. Pulled lower oven cover, found bake element physically open. Element is covered under Maytag 10yr parts warranty. Part is not showing in stock at Marcone, office to contact customer with next service date. ; ordrng 1 W10779716 (Bake element)"
We serviced a
GE MICROWAVE
Model PSB9120SF1SS
Near Mentor, OH 44060
Dan
Job Details:
01/18/2023
"Installed new control, op test no good , unit needs new relay board; ordrng 1 WB27X32849 (Relay board)"
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Madison, OH 44057
Dan
Job Details:
01/18/2023
"Installed new harness/pressure hose, op test good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Mentor, OH 44060
Joe O
Job Details:
01/18/2023
Replaced switch. Tested. Op test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ01
Near Mentor, OH 44060
Joe O
Job Details:
01/18/2023
"Cc: not dispensing waterFound control relay clicking, not getting any water to dispenser. Found water valve open. U it is sending proper power to valve. Needs water valve; ordrng 1 WPW10179146 (valve-inlt), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Chardon, OH 44024
Joe O
Job Details:
01/18/2023
"Cc: no interior lights working, water not dispensing, ice maker not working, deli board not functioningDisconnected deli board, found lights returned. Checked deli connections. Found no corrosion. Checked deli harness. Found harness wire broken in deli harness. Needs deli harness; ordrng 1 W11170612 (harns-wire), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL DRYER
Model WET4124HW0
Near South Euclid, OH 44121
Jason N
Job Details:
01/18/2023
"Installed moisture control board. Op test no good, no power to timer motor, still not advancing in auto dry. Ordering dryer wire harness. Harness is not showing in stock from Marcone. Office to contact customer with next service date. ; ordrng 1 W11090773 (Harness) and 1 W11409801 (Timer)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM804ESS0
Near Chagrin Falls, OH 44022
Corina H
Job Details:
01/18/2023
"Replaced the nut, washer and float. Started a cycle, no leaks. Opt test ok. Leaving job open due to the upper rack on back order ; used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Bay Village, OH 44140
Angel
Job Details:
01/18/2023
"Cc that unit will not go through cycles they have to manually set cycles between wash rinse and spin. Ran diagnostics and found error code F8E1 long fill, no fill so I tested the inlet valve for the cold and hot and the main valves from the house were not opened all the way opened them up tested again and water started coming out as should so I ran a calibration and auto test and passed also customer wanted to make sure it would at least switch to rinse by itself so we used some towels to test it and I set it to a quick wash and waited until it switch from wash to rinse by itself with no issues and it did just recommended customer to leave valves opened as they are and she should be good opt test ok."
We serviced a
AMANA REFRIGERATOR
Model ART318FFDB10
Near Cleveland, OH 44111
Angel
Job Details:
01/18/2023
Replaced door switch tested unit opt test ok.
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Bedford, OH 44146
Corina H
Job Details:
01/18/2023
"CC that the screen says to rotate the knob. Confirmed. Service pointer W11436354 to check the ribbon cables to the ui, good. Will need a new ui and control. Possibly will not need the control. Office to reschedule appointment ; ordrng 1 W11478524 (Ui) and 1 W11567712 (Control)"
We serviced a
FRIGIDAIRE DISHWASHER
Model FFBD2412SS0A
Near Geneva, OH 44041
Dan
Job Details:
01/18/2023
"Customer complaint that unit is not completing cycles, confirmed, door switch is good, control is receiving 120vac , unit needs new control ; ordrng 1 5304529215 (Cntrl), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL OTR MICROWAVE
Model WML75011HZ10
Near Chagrin Falls, OH 44022
Joe O
Job Details:
01/18/2023
Cc: door squeakingFound unit squeaking right at hinge. Applied small amount of grease to hinges. Tested. Op test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near University Heights, OH 44118
Jason N
Job Details:
01/18/2023
"Cc unit not cooling, making a clicking noiseFound both sections at room temperature, compressor is not running. Start relay overload clicking. Checked amp draw on compressor when trying to start, compressor is drawing 7.7A peak and then overload opens. Compressor is locked, will need replaced. Parts and labor covered under 60 mo. warranty. Compressor is not showing in stock from Marcone, office to contact customer with next service date. ; ordrng 1 W11580057 (Compressor) and 1 W11109499 (Filter drier)"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Cleveland, OH 44109
Angel
Job Details:
01/18/2023
Replaced ui tested unit opt test ok.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Cleveland Heights, OH 44118
Marie V
Job Details:
01/18/2023
Cc that the unit is flashing. Confirmed. Found unit was leaking. Leveled . Op test ok
We serviced a
MAYTAG WASHER
Model MHW5630HW1
Near Ashtabula, OH 44004
Dan
Job Details:
01/18/2023
"Customer complaint that unit is not dispensing fabric softener, confirmed, unit needs new valves; ordrng 1 W11316255 (Valve1) and 1 W11316256 (Valve2), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model MVW7232HC0
Near Bentleyville, OH 44022
Joe O
Job Details:
01/18/2023
Installed retainer.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Euclid, OH 44132
Jason N
Job Details:
01/18/2023
"Cc unit not dispensing fabric softenerReplaced inlet water valve using customer supplied pre Id part. Ran quick wash test, fabric softer flushed properly during rinse cycle. Op test good."
We serviced a
WHIRLPOOL OTR MICROWAVE
Model WML75011HZ10
Near Chesterland, OH 44026
Joe O
Job Details:
01/18/2023
"Cc: not heating, extremely loud buzzingFound unit is receiving proper power. Ran test heat. Found unit pulling 6.7 amps. Magnetron excessively loud, no heat. Needs magnetron and diode. Customer does not want to repair at this time ; ordrng 1 W11652048 (Magnetron) and 1 W11256462 (diode), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL DRYER
Model WGD5605MC0
Near Eastlake, OH 44095
Jason N
Job Details:
01/18/2023
"Cc unit long dry timesCustomer stated loads are drying all the way through and will need to run additional cycles to get completely dry. Unit is also making a scrapping noise. Ran dryer op test, checked airflow at vent outlet, good airflow, no restrictions. Found the scrapping noise in question is due to drum contacting the right side panel, panel is warped in. Customer was aware of the warped panel when purchased from American Freight scratch and dent. Ran timed dry on high heat, cycling properly peaking at 182 degrees. Advised use of timed dry cycle for large or smaller loads. Op test good."
We serviced a
CROSLEY DRYER
Model VED6505GW0
Near Ashtabula, OH 44004
Dan
Job Details:
01/18/2023
"Customer complaint that unit is not working, confirmed, unit was flooded, unit needs new motor , customer does not want repair ; ordrng 1 279827 (Motor), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKB0
Near Willoughby, OH 44094
Jason N
Job Details:
01/18/2023
Installed wash pump/motor. Ran auto test cycle. All functions passed. Op test good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Bedford, OH 44146
Marie V
Job Details:
01/18/2023
"Removed refrigerant, replaced compressor and filter drier. Set unit into a vacc, 29. No changes on gages. When to recharge unit. Entered defrost had to wait for it to finish. And added r600 47oz. Full frost. Op test ok"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Ashtabula, OH 44004
Dan
Job Details:
01/18/2023
"Customer complaint that unit is leaking, found unit leaking from customer added drain hose extension, this is not part of the washer, unit is operating as designed"
We serviced a
KENMORE DISHWASHER
Model 665.1328K113
Near North Ridgeville, OH 44039
Marie V
Job Details:
01/18/2023
Replaced drain hoses. Tested unit. No leaks. Op test ok
We serviced a
KENMORE DRYER
Model 110.749623
Near Eastlake, OH 44095
Joe O
Job Details:
01/18/2023
"Cc: not heating, intermittent burning smellFound initial heat unit is heating. Found lint burnt on inside of machine. Advised customer lint build up inside machine is typically due to improper or plugged venting. Monitored. Unit is short cycling heat. Not getting much heat transfer in vent. Removed vent from rear of unit. Found with vent removed unit is cycling heat properly. Monitored. Unit continuously heating. Built estimate to clean out lint in unit.Customer stated he can clean it."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Mentor, OH 44060
Joe O
Job Details:
01/18/2023
"Cc: not drying, Not heatingFound element open. Replaced element. Ran diagnostics test cycle. Op test ok"
We serviced a
KITCHENAID RANGE
Model KFGD500ESS04
Near Strongsville, OH 44149
Angel
Job Details:
01/18/2023
Cc that the lower oven was not heating. Used my watt meter to verify how many amps the ignitor was pulling when in bake and it wasnt pulling any amps ohmed it out and it was open. Unit will need ignitor so I replaced it tested unit opt test ok.; used 1 12400035 (IGNITER) from stock
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Olmsted Township, OH 44138
Angel
Job Details:
01/18/2023
Cc that unit is not cooling. Opened freezer to take temperature and found evaporator frosted over. Found a service pointer #W11642483 in Service Matters unit will need the updated control ordering control also ordering thermistor. ; ordrng 1 W11546609 (Control) and 2 WPW10384183 (Thermistor)s
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Lakewood, OH 44107
Angel
Job Details:
01/18/2023
Replaced adjusters tested them opt test ok.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BW2
Near Lakewood, OH 44107
Angel
Job Details:
01/18/2023
Replaced glass door opt test ok.
We serviced a
SAMSUNG DRYER
Model DV52J8700GW/A2
Near Strongsville, OH 44136
David R
Job Details:
01/18/2023
"Customer said unit was making a squealing noise. Not doing any noises today. Let unit run for 10 mins, no noise. Went into unit. Rollers are wearing down, with weight can probably cause squealing. Put some lubricant on rollers for now to see if it will help. Recommend replacing all 4. Customer wants to monitor first before buying rollers. ; ordrng 4 DC97-16782A (Rollers)s"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Ashtabula, OH 44004
Dan
Job Details:
01/18/2023
"New tub is cracked(see pics), reordering tub, part is out of stock so not scheduling return appointment ; ordrng 1 W11219115 (Tub)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS1
Near North Ridgeville, OH 44039
Marie V
Job Details:
01/18/2023
Cc that theres 2 buttons that will not work on the panel. Confirmed. Replaced panel. Tested it. Op test okNo core for return
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Mentor, OH 44060
Joe O
Job Details:
01/18/2023
Cc: not washingReplaced sump assembly. Ran test cycle. Op test ok
We serviced a
GE DRYER
Model GTD72GBSN0WS
Near Painesville, OH 44077
Jason N
Job Details:
01/18/2023
"Installed top bearing assembly. Ran dryer op test, no abnormal noises heard. Op test good."
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Lakewood, OH 44107
Angel
Job Details:
01/18/2023
Replaced main control board and ui also ran a calibration opt test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Grafton, OH 44044
David R
Job Details:
01/18/2023
"Cc unit not making ice. Found cut through wires on bottom of door. Will need new stainless door. Gave estimate to customer.; ordrng 1 W11561286 (Stainless door), used 1 1OVRSZ (oversized shipping) from stock"
We serviced a
GE RANGE
Model JGBP33WEH3WW
Near Cleveland, OH 44125
Corina H
Job Details:
01/18/2023
"CC that the oven is not working. Confirmed. 0 amps to the igniter 120 volts to the igniter. Will need a new igniter. ; ordrng 1 WB2X9154 (Igniter), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Seven Hills, OH 44131
Corina H
Job Details:
01/18/2023
Entitlement is good. CC that the freezer door clunks when shutting it and the finish is not smooth. Confirmed. Advised cust the unit is a fingerprint resistant. Opened the freezer door does clunk when shutting. The cam is raising and lowering normal. Advised cust is normal. Could change the cams and see if the noise goes away. Does not want to replace th cams at this tim. Opt test ok
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Parma, OH 44129
Corina H
Job Details:
01/18/2023
"CC that the unit does not start a cycle. Confirmed. Ran diag f8e1 no fill, long fill.. found drain hose on the ground. Raised the drain to the sink. Opt test ok"
We serviced a
WHIRLPOOL DRYER
Model MGD6630HC3
Near Brooklyn, OH 44144
Corina H
Job Details:
01/18/2023
"Cust showed pop, sent pic. CC that the unit takes to long to dryer clothes. Started a timed dry let run for 25 minutes. Good airflow going outside. Started a cycle with towels. Advised cust smaller load do not hit the moisture sensor, to use time dry. Opt test ok"
We serviced a
WHIRLPOOL OTR MICROWAVE
Model WMH31017HB07
Near Mentor, OH 44060
Corina H
Job Details:
01/17/2023
Replaced the control. Opt test ok
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Streetsboro, OH 44241
Brian M
Job Details:
01/17/2023
"Customer showed pop took pic Cc unit shaking bad and wasnt able to shut off Ran diagnostics found no issue Ran a load found unit to be grinding clutch cam Replaced using truck stock ; used 1 W10721967 (PULLEY (used )), and 1 W10721967 (PULLEY) from stock"
We serviced a
FRIGIDAIRE RANGE
Model PLCF489CCF
Near Chardon, OH 44024
Jason N
Job Details:
01/17/2023
"Cc unit oven not heating properlyRan bake test, found bake element is not heating up. Checked bake element resistance, checks good at 18.8ohms. No power to bake element, failed relay on control. Control (318010102) is discontinued, unable to repair."
We serviced a
KITCHENAID RANGE
Model KFEG500EWH3
Near Chardon, OH 44024
Jason N
Job Details:
01/17/2023
Installed bake element. Ran bake test. Good preheat. Op test good.
We serviced a
MAYTAG WASHER
Model MVWB766FW1
Near Newbury, OH 44065
Corina H
Job Details:
01/17/2023
Replaced the lock. Ran a calibration. Started a drain and spin. Opt test ok
We serviced a
AMANA OTR MICROWAVE
Model AMV5164BAB
Near Strongsville, OH 44136
David R
Job Details:
01/17/2023
"Cc unit door not latching. Door assembly needed. Springs in door bad/broken. Gave estimate.; ordrng 1 DE94-01356A (Door), used 1 1OVRSZ (oversized shipping) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HC3
Near North Royalton, OH 44133
David R
Job Details:
01/17/2023
"Cc ever since they got it, from start intermittently unit is banging even in sense cycle. Ran unit with towels in. Drain hose is hitting the back of unit and wall. Corrected by using zip ties on hose, and moving unit away from wall. Re-leveled unit. Ran a entire drain/spin. Good. Not hitting or making noise. If goes off balance, corrects itself. Also suggest to customer of putting on anti vibration pads. Can also add styrofoam around drain hose if needed. Called whirlpool techline to document and see if they had any more information. Banging in sensing can occur if to heavy of a load is unbalanced or too light of a load is unbalanced. Machine should rebalance itself. No error codes. Ran a test load and calibration. Techline says all normal functions. Op Test Ok."
We serviced a
MAYTAG WASHER
Model MVWB765FC2
Near Strongsville, OH 44149
Angel
Job Details:
01/17/2023
Replaced agitator to see if the sound would go away tested unit but was still making a scratching sound so I replaced the gear case and slider tested unit and passed did not have anymore scratching sound opt test ok.
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Grafton, OH 44044
Gabriel P
Job Details:
01/17/2023
"Replace control than ran auto test and it pass then ran normal cycle and pass,opt test ok"
We serviced a
KITCHENAID RANGE
Model KSGB900ESS5
Near Sheffield Lake, OH 44054
Marie V
Job Details:
01/17/2023
"Cc that the burner is not burning evenly and on low it shuts off. Confirmed. Replaced burner. Works good. But on low the front does not comes on. Try adjusting, does not changes when adjusting. Will need new valve. ; ordrng 1 W11109973 (Gas valve)"
We serviced a
MAYTAG WASHER
Model MVW7232HC0
Near Perry, OH 44081
Dan
Job Details:
01/17/2023
"Cut hat unit is not starting cycles and making noise, ran high speed spin and heavy agitate, no unusual noises heard, started normal wash cycle , lid locked unit filled and began agitating, drain pump is working, found rotor bolt backed out, tightened, unit is operating as designed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Lakewood, OH 44107
Marie V
Job Details:
01/17/2023
"Cc that top rack is not drying dishes and that the top rack comes off. Confirmed. Found it needs clip to prevent from coming off and adjuster kit. Also ran diag found error code F7E1 no heat. Allowed unit to finish diag cycle. Took temps at the end of the cycle was 165*. Showed cust heating element is working, no error codes after diag cycle. Explain cust why control deactivated heater. What to do to avoid it. Also ordering parts needed for top rack.; ordrng 1 W10712395 (Adjuster) and 1 WP8565925 (Clip)"
We serviced a
SAMSUNG DRYER
Model DV22K6800EWA1
Near Lakewood, OH 44107
Marie V
Job Details:
01/17/2023
"Cc unit is making a noise. Confirmed. Found rear bearing needs replaced. Pulley is good. ; ordrng 1 DC97-15720A (Drum bearing), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Streetsboro, OH 44241
Brian M
Job Details:
01/17/2023
Cc water leaking in and clean washer not ever showing up Replaced valve due to sediment in valve Ran auto test and calibration OP Test Ok Took pic of manual does not state that unit has a reminder feature Can not duplicate second issue
We serviced a
GE REFRIGERATOR
Model GTS22JCPDRWW
Near North Royalton, OH 44133
David R
Job Details:
01/17/2023
"Cc unit not cooling, top FZ is cold. Found fan motor not moving, all iced up inside FZ, not able to send cold air down to bottom section. Will need motor, blade and thermostat; ordrng 1 WR60X10257 (Evap fan motor) and 1 WR60X10205 (Blade) and 1 WR50X10071 (Thermostat), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS06
Near Brecksville, OH 44141
David R
Job Details:
01/17/2023
"Cc unit leaking, water over front and asked about gasket. Heated up and corrected FZ gasket. Good. Found pin hole in water line coming from house. Turned water off, cut water line where pin hole was out, corrected, tested, all water is good, no leaks. Got water from dispenser. Good, no leaks. Op Test Ok."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Berea, OH 44017
Manny
Job Details:
01/17/2023
"Replaced control and heater, opt test ok took core for return"
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Cleveland, OH 44111
Gabriel P
Job Details:
01/17/2023
"Found bad start switch replace,opt test ok"
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Cleveland, OH 44111
Gabriel P
Job Details:
01/17/2023
Customer said is leaking water on right side front check found detergent all over the leg ran auto test and calibration test both pass also ran a normal cycle no leaks found also took out few change underneath agitator cannot duplicate unit working as design
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Lakewood, OH 44107
Angel
Job Details:
01/17/2023
"Replaced main board, ui with harness and latch ran a test cycle to test unit and passed so got out of diagnostics and reentered to make sure there were no error codes and it didnt have any explained to customer everything I did and to monitor it opt test ok."
We serviced a
SAMSUNG DRYER
Model DV42H5200EP/A3
Near Painesville, OH 44077
Dan
Job Details:
01/17/2023
"Customer complaint that unit shuts off after 30 seconds, confirmed, motor is burning, unit needs new motor, customer does not want repair ; ordrng 1 DC31-00055G (Motor), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS04
Near Mentor, OH 44060
Dan
Job Details:
01/17/2023
"Customer complaint that unit is not cooling properly, fresh food section temperature at 58 degrees, freezer section temperature at -3 degrees, found fresh food section evaporator frozen solid, unit needs new evaporator cover/fan/thermistor assembly ; ordrng 1 W11395641 (Cover)"
We serviced a
AMANA REFRIGERATOR
Model ABB2224DEW
Near North Olmsted, OH 44070
Manny
Job Details:
01/17/2023
"Cc unit not working after I left, check control and its out again, pulled Unit out and removed cover and unit has a hard start capacitor and compressor not running, spoke to BJ and he advice calling wpl tl since this in not a wpl authorized part calling tl spoke to Ned, he advise submitting for authorization with 3rd party, harness is discontinued; ordrng 1 WPW10503278 (refer elect cont brd) and 1 W10160407 (compressor) and 1 67003823 (Harness(discontinued)) and 2 Wpw10143759 (Drier filter)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Willoughby, OH 44094
Dan
Job Details:
01/17/2023
"Installed new door switch, op test good"
