We serviced a
GE WASHER
Model GHWN5250D0WS
Near Mayfield Heights, OH 44124
Joe O
Job Details: 12/23/2021
"Cc: loud in spinFound bearings extremely loud. Needs shaft and tube, bearings, washers, hub nut, split ring.Customer does not want to repair at this time ; ordrng 1 WH38X10019 (washing machine shaf) and 1 WH2X1198 (washer tub bearing) and 1 WH02X10383 (washing machine tub) and 1 WH2X1193 (nut hub) and 1 WH2X1197 (washer tub bearing) and 1 WH2X1199 (washer hub) and 1 WH02X10265 (split ring), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near Jefferson, OH 44047
Dan H
Job Details: 12/23/2021
"Customer complaint that unit is not starting, confirmed, found thermal fuse open , jumped out, unit started and heated, installed new thermal fuse, op test good"
We serviced a
FRIGIDAIRE RANGE
Model FGGF3032MFF
Near Jefferson, OH 44047
Dan H
Job Details: 12/23/2021
"Customer complaint that oven wont light, confirmed, igniter is not glowing, igniter is receiving 120vac , installed new igniter, op test good ; used 1 12400035 (IGNITER) from stock"
We serviced a
GE WASHER
Model GTW330ASK1WW
Near Jefferson, OH 44047
Dan H
Job Details: 12/23/2021
"Customer complaint of grinding noise during wash cycle, started normal wash cycle, unit filled and began agitating, confirmed grinding noise, found gear oil mixed with water leaking from gearcase, found small crack in tub by tub seal , unit needs new tub and gearcase, tub is not a serviceable part, unit cannot be repaired"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Highland Heights, OH 44143
Joe O
Job Details: 12/23/2021
"Installed ice maker, switch, and evap fan harness. Cycled ice maker. Advised customer to allow 24 hours for temps to adjust, and make ice. Advised 72 hours on a full bin after temps adjust. Op test ok"
We serviced a
AMANA WASHER
Model NTW4611BQ1
Near Willoughby, OH 44094
Jason N
Job Details: 12/23/2021
"CC unit not working Customer stated unit just starting making a grinding noise, had to unplug. Plugged in unit, unit stuck in drain out mode. Canceled mode. Started normal cycle, unit went into drain out mode again. Ran diagnostics, found code f3e1 for pressure system fault. Checked pressure hose, able to blow through, ok. Unit needs main control for pressure switch failure. Customer not repairing, estimate only. ; ordrng 1 W10671335 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV03
Near South Euclid, OH 44121
Manny
Job Details: 12/23/2021
"Cc unit leaking think it have to do with water that was spill in RC. Found ice sheet under pantry drawer, verified no leaks, removed ice sheet and dried drawer no indication of water, opt test ok"
We serviced a
MAYTAG WASHER
Model LAT8200AA
Near Bay Village, OH 44140
Angel
Job Details: 12/23/2021
Replaced pump and drive belt. Opt test ok.; used 1 SHIPPING (shipping and handling) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM05
Near Cleveland, OH 44111
Gabriel P
Job Details: 12/23/2021
Reset fridge and temperature start to drop advise customer to monitor
We serviced a
KITCHENAID DISHWASHER
Model KDTM704KPS0
Near Shaker Heights, OH 44122
Manny
Job Details: 12/23/2021
"Cc unit leans forward when door is open and rack is out, found unit didnt have the mounting brackets installed, customer had the brackets in the garage, installed mounting brackets ok test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near Rocky River, OH 44116
Corina B
Job Details: 12/23/2021
"Replaced the drier. Ran nitrogen threw the system with soap suds, no bubbles. pulled 28vac w/ pump, watched, good, charged 45 grams of r600 unit cooling, pressures good. Will need a control; ordrng 1 W11353813 (Control), used 1 Tjaf1200, 1 L13000619, and 1 WPW10143759 (DRIER) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Bay Village, OH 44140
Angel
Job Details: 12/23/2021
"Cc that unit was not completing cycle and would not drain all the way and it would pause. Verified and found the drain hose on the ground also ran diagnostics and found error code F8E1 NO FILL, LONG FILL explained to customer that having the drain hose like that would just siphon the water out causing the issue he was having and would have to place it at least 37 high. Removed drain hose from floor and placed it in the utility tub for customer ran a calibration and auto test and passed. Opt test ok."
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Willoughby, OH 44094
Jason N
Job Details: 12/23/2021
"Cc unit not starting and agitator tangling clothesCustomer stated he has a hard time starting unit and when washing pants or slacks, they get tangled up. Found he is not pulling finger off of start button soon enough and setting the unit into pause. Ran diagnostics, no codes stored. Ran auto test and calibration. All functions passed. Advised customer use heavy duty or bulky setting for pants or slacks load. Unit is working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS0
Near Mentor, OH 44060
Dan H
Job Details: 12/23/2021
"Installed new dispenser, op test good"
We serviced a
AMANA WASHER
Model NTW4516FW
Near Mentor, OH 44060
Dan H
Job Details: 12/23/2021
"Customer complaint that unit is not working, ran diagnostics no error codes found, ran manual test cycle, lid locks, unit agitates and spins, drain pump is working, valves open and close, unit is operating as designed"
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near Cleveland, OH 44105
Gabriel P
Job Details: 12/23/2021
L1 to L2 ov need electrician
We serviced a
MAYTAG WASHER
Model MVWC300XW1
Near Cleveland, OH 44119
Corina B
Job Details: 12/23/2021
"CC that the unit is not draining. Confirmed. Ran diag F8E1 NO FILL, LONG FILL. Checked the drain pump 0 volts from the control. 14.4 ohms on the drain pump. Will need a new control. ; ordrng 1 W10438123 (Control), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near South Euclid, OH 44118
Manny
Job Details: 12/23/2021
"Cc unit not cooling properly, checked temperatures FC 47 and RC 67 took evap cover off no frost pattern, condenser is cold and unit is drawing .45 amps Tap system unit unplugged and resting pressure on low side is 49psi and high side 50psi. Unit plugged in low side in a 19in vacuum high side 143psi charged with 145psi Of nitrogen pressure is going down slowly, heard hissing by evap, unit needs seal system repair, unit is under the 10 year warranty for seal system. Used bullet piercing valve #TJ90BPV31 from T/S; ordrng 1 WPW10507886 (compressor) and 1 W10836706 (evaporator) and 2 WPW10143759 (dryer)s, used 1 TJ90BPV31 (BULLET PIERCING VALVE) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED7300DW0
Near Chesterland, OH 44026
Jason N
Job Details: 12/23/2021
"Cc unit not heatingChecked all thermals, found hi limit thermostat open. Replaced using truck stock. Could not check venting for proper airflow, customer has long venting run through basement and outlet is located under his deck. Highly advised customer to have venting inspected/serviced. ; used 1 279816 (CUTOFF) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Cleveland Heights, OH 44118
Manny
Job Details: 12/23/2021
"Cc unit is leaking on the corners, cup rack plastic stopper broke off and to rack fall off. Ordering adjusters and pivot-tine; ordrng 1 W10712395 (adjuster) and 1 WPW10082853 (pivot-tine), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model Lsq9560pw4
Near Chesterland, OH 44026
Jason N
Job Details: 12/23/2021
"Cc unit squealing noise when in spinRan spin test, unit has excessive vibration at high speed spin. Did not duplicate squealing noise at this time. Found side to side movement in gearcase drive shaft. Unit needs gearcase. Customer not repairing at this time. Estimate only. ; ordrng 1 3360629 (Gearcase)"
We serviced a
KITCHENAID COOK TOP
Model KECC667BBL01
Near Cleveland Heights, OH 44106
Manny
Job Details: 12/23/2021
"Replaced cooktop with parts provided by customer, opt test ok"
We serviced a
GE WASHER
Model GTW460ASJ4WW
Near Newbury Township, OH 44065
Jason N
Job Details: 12/23/2021
Installed main control. Programmed board to correct personality. Started normal wash cycle on warm setting. Unit mixed hot and cold water for warm load. Op test good.
We serviced a
JENN-AIR RANGE
Model JDS8850AAB
Near Chagrin Falls, OH 44023
Jason N
Job Details: 12/23/2021
"Cc unit making high pitched noise when running bakeCustomer states unit was randomly making a high pitched noise when running a bake cycle. It has since stopped since making the service call. Ran bake test, no abnormal sounds heard. Ran convect bake to test fan, convect fan not moving, seized up. Noise was most likely fan motor bearings. Convect fan motor (74004947) is NLA for this unit, unable to replace."
We serviced a
JENN-AIR REFRIGERATOR
Model JS42NXFXDE01
Near Streetsboro, OH 44241
Jason N
Job Details: 12/23/2021
"Installed inlet valve, op test no good. No water coming to into ice maker. Found fill line from valve to fill tube is frozen inside liner. Called wp techline, Adrian, check fill tube heater for proper power and heater resistance. Power in to heater good at 121v, heater resistance reading 3.42k ohms. Both checked good. Replace fill line and tube, use permagum around entry point.; saved tckt"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HZ1
Near Olmsted Falls, OH 44138
David R
Job Details: 12/23/2021
"Cc unit not heating, bake or broil. Found terminal block burned, whoever installed wires installed incorrectly. Had terminal block on truck. Not t/s. Replaced. Corrected and spliced wires. Tested oven, bake 350*. Good. Op test ok. ; used 1 WPW10245259 (Terminal) from stock"
We serviced a
GE DRYER
Model DNSR473EV0WW
Near Cleveland, OH 44130
David R
Job Details: 12/23/2021
"Cc unit not heating. Sparking up and squeaking. Found bad element and work belt and squeaky idler. Ordering ; ordrng 1 WE11M23 (Heater assembly) and 1 WE12M29 (Belt) and 1 WE12X83 (Idler), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM00
Near Seven Hills, OH 44131
David R
Job Details: 12/23/2021
Cc unit making intermittent noise. Found noise coming from damper. Ordering damper. ; ordrng 2 WPW10594330 (Damper)s
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Strongsville, OH 44136
David R
Job Details: 12/23/2021
"Replaced drain pump. Also found broken wire to pump. Corrected, good. Ran diagnostics and calibration. Good. Op test ok."
We serviced a
MAYTAG DISHWASHER
Model MDB7759AWS0
Near Highland Heights, OH 44143
Joe O
Job Details: 12/23/2021
"Cc: element getting extremely hotCustomer stated the element gets extremely hot and worried it may melt lines and other stuff. Stated unit stays extremely hot for hours after cycle completing. Found plastic melted to lower rack. Found silverware bin melted. Ran test cycle. Not getting constant power to element. Found element during whole start of cycle. Found no shorted wiring. Thermal fuse closed. Control relay potentially sticking closed. Needs controlCustomer does not want to repair at this time ; ordrng 1 WPW10285180 (cntrl-elec), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Strongsville, OH 44136
David R
Job Details: 12/23/2021
"Replaced gearcase. Ran diagnostics, good. Running normal cycle with load in. All sounds normal. Good. Op test ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Aurora, OH 44202
Brian M
Job Details: 12/23/2021
Installed icemaker OP Test Ok ; used 1 SHIPPING (shipping and handling) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near Euclid, OH 44132
Joe O
Job Details: 12/23/2021
Cc: ff door swinging openFound unit tilted forward causing door to swing open. Adjusted wheels to tilt unit backwards. Op test ok
We serviced a
KENMORE RANGE
Model 665.95802
Near Strongsville, OH 44149
David R
Job Details: 12/23/2021
"Cc unit oven not shutting off, cancel would not turn off control. Tested and oven sensor out of range, element cracked. Intermittent happening, control will not cancel oven when on. Control is NLA WP8523665 Main control is Discontinued, WP8273340 sensor, WPW10308477 element. Sending to office, unit cannot be repaired because control is discontinued; saved tckt"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Streetsboro, OH 44241
Brian M
Job Details: 12/23/2021
Cc of noise Found noise coming from rear roller Replaced using back truck stock
We serviced a
GE REFRIGERATOR
Model GNE25JMKFFES
Near Streetsboro, OH 44241
Brian M
Job Details: 12/23/2021
Cc unit not cooling He reset the unit and its been running since Sunday Temps are normal could not see an issue at this time
We serviced a
JENN-AIR COOKTOP ELE
Model JGD3536GS00
Near Westlake, OH 44145
Angel
Job Details: 12/23/2021
Customer just had questions about unit how it works and if everything is functioning as should. Verified unit and its installed and working as should.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHV08
Near Wickliffe, OH 44092
Joe O
Job Details: 12/23/2021
"Cc: intermittently power lossCustomer stated the power will randomly go off. Found temps in ff section at 40 degrees, freezer at 3 degrees. Pulled unit. Found unit receiving proper power (122v). Checked compressor compartment and control. Found no loose connection. Played with harness to check if power is being lost due to poor connection or broken harness wire. Customer stated it trips the breaker. Found unit on gfi/ark fault breaker. Advised customer unit should be connected to standard breaker due to varying amp draw. Unit functioning as designed. Customer needs electrician"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB01
Near Cleveland, OH 44109
Gabriel P
Job Details: 12/23/2021
Replace control box and thermistor
We serviced a
FRIGIDAIRE WASHER
Model GLWS1749AS2
Near Ravenna, OH 44266
Brian M
Job Details: 12/23/2021
"Cc no water entering Found water entering normally Advised it may be failing valve ; ordrng 1 134190200 (valve,water) and 1 134049300 (timer), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BB0
Near North Olmsted, OH 44070
Angel
Job Details: 12/23/2021
Cc that unit is not heating and cookies are coming out raw also did not have POP unit was there when they bought home. Use my watt meter and ignitor is weak only pulling 2.60amps will need ignitor replaced. Replaced ignitor tested unit. Opt test ok.; used 1 12400035 (IGNITER) from stock
We serviced a
MAYTAG WASHER
Model MAV8601AWW
Near Cleveland, OH 44109
Gabriel P
Job Details: 12/23/2021
Customer will need pressure senser but is discontinued 22004200cannot be repairable
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Ravenna, OH 44266
Brian M
Job Details: 12/23/2021
Cc unit locked with rug inside Found rug to be a rubber backed rugRug clogged drain pump Drained int cleaned out trap Ran several fill and drains OP Test Ok
We serviced a
KITCHENAID DISHWASHER
Model KUDE48FXSS4
Near Willowick, OH 44095
Joe O
Job Details: 12/23/2021
"Cc: fills but doesnt washFound sump receiving proper power, but not washing. Needs sump assembly; ordrng 1 WPW10328226 (pump&motor)"
We serviced a
KENMORE WASHER
Model 110.45862404
Near Painesville, OH 44077
Dan H
Job Details: 12/23/2021
"Customer complaint of f11 error code on delicate cycle, ran diagnostics found f11( miscommunication between central control unit and motor control unit , ran test cycle, unit completed test cycle, all components working, unit needs new central control unit , customer does not want repair ; ordrng 1 WP8182687 (Ccu), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW9500TW03
Near Columbia Station, OH 44028
Gabriel P
Job Details: 12/23/2021
Replace pump and bellow but bellow clamp keeps coming off every time I close door took unit apart in the from and put bellow back in prove that is put on correctly put back together and it pop out ordering clamp reschedule ; ordrng 1 WP8182210 (Clamp bellow)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ
Near North Olmsted, OH 44070
Angel
Job Details: 12/23/2021
Cc that whirlpool sent a email to replace the heater with the service pointer W11540964 .Customer does not have the part will need to order part for him. Office to reschedule part is out stock on my end.; ordrng 1 W11537778 (Heater)
We serviced a
SAMSUNG DRYER
Model DV400EWHDWRAA
Near Streetsboro, OH 44241
Brian M
Job Details: 12/23/2021
Installed heater OP Test Ok ; used 1 SHIPPING (shipping and handling) from stock
We serviced a
KENMORE WASHER
Model 110.9957512
Near Mentor, OH 44060
Joe O
Job Details: 12/23/2021
"Cc: leakingFound unit leaking on left side. Pulled panel, found unit has slow leak from siphon break. Needs siphon break, hose, and cap; ordrng 1 WP696394 (hose) and 1 WP356363 (siphon) and 1 WP356471 (cap), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Olmsted Township, OH 44138
David R
Job Details: 12/23/2021
"Replaced icemaker, FZ fan, dispenser switch. Ram diagnostics, icemkaer cycle and called water. Fans all good, adjusted temp settings. Good. Op test ok."
We serviced a
KENMORE REFRIGERATOR
Model 253.788921493
Near Elyria, OH 44035
Gabriel P
Job Details: 12/23/2021
"Found higher temp on freezer 40 degrees and barely any frost in evaporator also notice there is no parts available but customer is not going to fix it anyway cause is going to be too much,opt test ok"
We serviced a
WHIRLPOOL WASHER
Model WFW8540FW1
Near Amherst, OH 44001
Angel
Job Details: 12/23/2021
"Cc that unit was locked and would not unlock. Arrived and found unit was a stacked unit. Explained to customer that i will try to see what i can do because if i have to open up the unit i would need a second tech. Ran diagnostics and unit automatically opened and did not have any error codes ran a test cycle and unit passed all tests. Explained it couldve been a glitch or unit detected a off balance and paused itself but unit is closing, opening and operating as designed. Opt test ok."
We serviced a
JENN-AIR REFRIGERATOR
Model JS42NXFXDE01
Near Streetsboro, OH 44241
Brian M
Job Details: 12/23/2021
"See JN pvr Two job count , and double labor rate, two man return needed ; ordrng 1 WP2314048 (tube-water)"
We serviced a
MAYTAG DRYER
Model MGD6230RHW0
Near Painesville, OH 44077
Joe O
Job Details: 12/23/2021
Cc: shuts off when it gets hotFound unit has good heat and air flow. Low air flow to outside vent. Advised customer to clear vent. Unit did not shut down while i was in the home. Found no stored error codes. Could not duplicate issue. Unit functioning as designed. Op test ok
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW
Near Perry, OH 44081
Dan H
Job Details: 12/23/2021
"Customer complaint of brown gooey stuff under unit, found gear oil all over under rotor and stator motor, unit needs new gearcase, clutch , slider, stator, and rotor, part is out of stock so not scheduling return appointment ; ordrng 1 W11455453 (Gearcase) and 1 W10734521 (Slider) and 1 W10754158 (Stator) and 1 W10754448 (Clutch) and 1 W10754161 (Rotor)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHV0
Near Madison, OH 44057
Dan H
Job Details: 12/23/2021
"Customer complaint that unit is not cleaning dishes, placed glasses upright in racks, ran diagnostics test cycle, no error codes found, incoming water temperature at 90 degrees, glasses filled, unit is operating as designed , advised customer to run clean dishwasher cycle and to run hot water in sink before starting"
We serviced a
WHIRLPOOL DRYER
Model WED5100HC1
Near Elyria, OH 44035
David R
Job Details: 12/23/2021
"Replaced hinges, door switch and receptacles. Tested. Good. Op test ok."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Euclid, OH 44117
Corina B
Job Details: 12/22/2021
CC that the unit will not power on. Confirmed. Checked outlet no power. Turned the switch on for the garbage disposal on power on. Advised cust to hire an electrician to run a outlet that will have consistent power. Opt test ok
We serviced a
AMANA WALL OVEN
Model n/a
Near Amherst, OH 44001
Gabriel P
Job Details: 12/22/2021
"Trim underneath door that holds glass was bend and was missing two screws found screw straight trim in place,opt test ok also notice trim is discontinued if customer the side to replace part it is no longer available"
We serviced a
GE DISHWASHER
Model GDT695SMJES
Near Lorain, OH 44053
Gabriel P
Job Details: 12/22/2021
User interface working as design, asked about leaking underneath found leak it was by the nut screw in to heater ordering both parts also customer ask when parts is put in to show him that is not leaking ; ordrng 1 WD05X24776 (Heater) and 2 Wd01x10070 (Cap)s
We serviced a
WHIRLPOOL DRYER
Model WED5100HC1
Near Lorain, OH 44052
Angel
Job Details: 12/22/2021
Cc that unit is not heating. Checked power on unit and found that from L1 to neutral you have 120vac but from L2 to neutral you have 245vac and from L1 to L2 120vac will need an electrician wire are installed incorrectly on the outlet. Explained to customer and said he will let the landlord know about the issue. Opt test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM05
Near Solon, OH 44139
Brian M
Job Details: 12/22/2021
"Cc no cool in ff section and icemaker bail arm keeps falling off Found evap fan not running but getting power and ice, icemaker bail arm slot broken Needs evap fan abs icemaker (icemaker under warranty) ; ordrng 1 WPW10464673 (motor-evap) and 1 4317943 (icemaker only), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
SAMSUNG DRYER
Model DV48J7700EW/A2
Near North Ridgeville, OH 44039
David R
Job Details: 12/22/2021
"Replaced idler, rollers and belt. Tested. Good. Op test ok."
We serviced a
MAYTAG REFRIGERATOR
Model MFF2055FRW00
Near Mayfield Heights, OH 44124
Jason N
Job Details: 12/22/2021
"Cc unit ice maker arm broke offReplaced ice maker using customer supplied pre Id part. Ran manual harvest test, op test good."
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Shaker Heights, OH 44122
Manny
Job Details: 12/22/2021
"Cc unit sometimes start and sometimes the error comes up, she stated that if she pushes the lid down the latch will lock. Set unit into diagnostics found codes F5E1 and F5e2 both for latch issues. Tested latch through diagnostics and latch locks and unlocks with no issues, noticed that when lid is closed the left side on the back looks higher than the right, lift the lid and found a crack on the lid bezel. Unit will need a lid, customer will not proceed with the repair,; ordrng 1 W11259006 (lid), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
GE RANGE
Model C2S985SET8SS
Near Cleveland, OH 44124
Jason N
Job Details: 12/22/2021
"Installed main control. Control test good, all functions are working. Ran bake test to 300 degrees. Unit heating properly. Op test good."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Willowick, OH 44095
Jason N
Job Details: 12/22/2021
"Cc unit still not washing properly Customer stated unit still isnt washing loads properly and now unit went offbalance while washing sheets. Ran diagnostics, no codes stored. Started normal load test, unit sensed and filled properly and advanced to wash. Unit is working as designed. Called wp techline to document, Andrew, unit is working as designed, no issue with unit."
We serviced a
KITCHENAID DISHWASHER
Model KUDS40CVSS3
Near Lyndhurst, OH 44124
Joe O
Job Details: 12/22/2021
"Cc: not washing properly, not running through full cycleFound unit not washing. Sump is receiving proper power. Needs sump assemblyCustomer does not want to repair at this time ; ordrng 1 WPW10780877 (pump&motor), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MHW8630HW3
Near Mentor, OH 44060
Joe O
Job Details: 12/22/2021
Cc: lo flo errorFound error code f8e1(valve failure). Customer had to shut water off to whole house due to shut off valve being damaged. Replaced water valves. Ran quick test cycle. Op test ok
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS01
Near Chardon, OH 44024
Joe O
Job Details: 12/22/2021
"Cc: interior liner chipping awayFound interior liner chipping off on bottom of upper oven. 3 chunks broken off 2 approximately 2 inches long 1/4-1/2 inch wide, 1 approximately 4 inches long 1/2 inch wide. Took pics. Touch up paint will not fix. Called whirlpool tech line spoke with joel. Video call. He stated it is a unrepairable. He stated customer can use touch up paint but unit shows out of warranty. ordrng 1 W10803163 (touch-up), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KENMORE WASHER
Model 11025132410
Near Perry, OH 44081
Joe O
Job Details: 12/22/2021
Installed gear case and hub. Ran auto test and calibration. Op test ok
We serviced a
MAYTAG DISHWASHER/B-IN
Model MDB7749AWM1
Near Shaker Heights, OH 44120
Marie V
Job Details: 12/22/2021
"Replaced bi- eta, tested unit. Pass. Op test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Independence, OH 44131
Marie V
Job Details: 12/22/2021
"Cc that the ice maker stopped working. Tried to verify power coming in to ice maker, 2dcv to 5dcv, also coming out of control. Verify that the switch for the ice box had continuity. Verify brown to brown on wired from hinge to ice maker, has continuity. Verify power to ice maker coming out of the control board. Had 0. Unit will need new control board and water valve; ordrng 1 W11212392 (Control) and 1 WPW10179146 (Water valve)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Garfield Heights, OH 44125
Marie V
Job Details: 12/22/2021
"Cc that the unit worked one time and know is not powering up. Confirmed verify power at terminals block, has 120v. Verify power at the control board 120v . Unplugged UI and unit, waited a few min and close the door when turned power back on, drain pump started going. Plugged in UI and it was showing drain for 2 min , canceled and started a normal cycle,UI lights and control Led started blinking and stopped working. Unit will need new UI and control board. Office will contact once they have eta on the part.; ordrng 1 W11131683 (Control) and 1 W11368911 (Ui)"
We serviced a
SAMSUNG DRYER
Model DV448AGP/XAA
Near Mentor, OH 44060
Dan H
Job Details: 12/22/2021
"Customer complaint that unit is squealing, confirmed, found idler pulley squealing, installed new idler pulley, op test good ; used 1 DC93-00634A (IDLER PULLEY) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ET1FTTXKB02
Near Painesville, OH 44077
Dan H
Job Details: 12/22/2021
"Customer complaint that water line is leaking into fridge even though water has been turned off, found evaporator drain tube clogged and frozen over, cleared evaporator drain tube, op test good"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW0
Near Painesville, OH 44077
Dan H
Job Details: 12/22/2021
"Installed new control, ran recalibration cycle, op test good"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS00
Near Parma, OH 44134
Marie V
Job Details: 12/22/2021
Replaced gasket and heater. Cycled ice maker. Advice cust to allow a few hours before ice maker starts making ice. 48 for a full bin. Gasket is sealing all the way
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDE3
Near Chagrin Falls, OH 44022
Manny
Job Details: 12/22/2021
"Cc unit timeout after 2 mins ran diagnostics and found error codes F8E3 for drain motor electrical issue and F8e2 for stuck drain motor. After diagnostics cycle finished got error codes f8e2 and f3e2 for OWI sensor error. Found drain hose going down through the floor, customer informed me that they are having issues with the sewer. Calling tech line to document findings. Spoke to Joel he said set unit in a diagnostics cycle and after error codes finished flashing press high temp button to clear codes and let the cycle finish, the next time the unit start it should run a calibration cycle. Advise customer that if after they fix the sewer they still experiencing issues to give us a call and well take another look."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Wellington, OH 44090
David R
Job Details: 12/22/2021
"Cc unit still leaking, front. Had customer run cycle before arriving, found when unit fabric dispenser would call for water. Water would spill from the aide. Checked and unit leveled more towards the left and could be causing off balance and water drip. Corrected leveling and tested fabric dispenser. Good, not dripping. Op test ok."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ
Near Amherst, OH 44001
Angel
Job Details: 12/22/2021
Replaced heater tested unit for leaks. Opt test ok.
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW2
Near North Olmsted, OH 44070
Gabriel P
Job Details: 12/22/2021
Found pump broken and blue wire from harness broken from connector ordering harness ; ordrng 1 W11405459 (Harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM00
Near Parma, OH 44134
Gabriel P
Job Details: 12/22/2021
When arrive lights were on but nothing running I believe it has something to do with deli ui also I unplug unit and everything start to work I left deli ui unplug until customer get the other parts ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ05
Near Parma, OH 44130
Marie V
Job Details: 12/22/2021
"Cc that the unit stopped making ice and then it started but since last time it stopped it hasnt work. Took temps fresh food 35* and -7 on freezer. When opened door light did not turn on. Verify power at the ice maker, 0. Took switch off and opened found moistu inside, cleaned up and tested it. It started working. Ice maker started cycling. Advice cust to try to keep unit on recommended temp to avoid freezing switch. Op test ok"
We serviced a
WHIRLPOOL WASHER
Model WTW4800XQ4
Near Madison, OH 44057
Dan H
Job Details: 12/22/2021
"Installed new suspension, op test good"
We serviced a
KITCHENAID WALL OVEN
Model KEMS379BSS00
Near Ashtabula, OH 44004
Dan H
Job Details: 12/22/2021
"Installed new control, Op test no good , customer provided correct proof of purchase, found service pointer saying to replace control for this issue, control service pointer says to replace is actually user interface , user interface should also be covered under extended parts warranty, ordering user interface , part is out of stock so not scheduling return appointment"
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Orwell, OH 44076
Brian M
Job Details: 12/22/2021
Cc unit not washing properly Found drain hose laying on ground going to sump pumpAdvised on hose installation Moved hose to proper location Ran auto test and calibration OP Test Ok
We serviced a
FRIGIDAIRE DISHWASHER
Model FDB750RCQ0
Near Mentor, OH 44060
Joe O
Job Details: 12/22/2021
Cc: standing waterCustomer does not use dish washer and found standing water in unit. Found no seeping from water valve. Found drain tube does not have drain loop. Advised customer on backfilling. Tested unit. Unit functioning as designed. Op test ok
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS01
Near Chagrin Falls, OH 44023
Corina B
Job Details: 12/22/2021
"CC that the u it is not cooling. Confirmed. Ran step 39 watt was 42 watts, Will need a compressor, drier and evaporators. ; ordrng 1 W11393142 (Compressor) and 1 W11291123 (Evaporator) and 1 W11099748 (Evaporator) and 1 W11109499 (Drier)"
We serviced a
GE REFRIGERATOR
Model PSC23SGRBSS
Near Solon, OH 44139
Corina B
Job Details: 12/22/2021
"CC that there is a knocking noise. Confirmed. Heard the noise. Would be air pockets in the copper lines, normal noise. Working as designed. Opt test ok"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Maple Heights, OH 44137
Corina B
Job Details: 12/22/2021
CC that there is a scrapping noise. Confirmed found a screw in the drum and felt. Removed the screw. Opt test ok Customer has a foil style vent advised customer to replace with a semi rigid or rigid vent.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS
Near Broadview Heights, OH 44147
Marie V
Job Details: 12/22/2021
"Took POP.Cc that the unit is not keeping temp, it heats up and then it drops down you have to cancel and start again and it will show 425 and up to 450 but then you canceled again and start and it will show another temp. Pulled unit out no verify heating elements, pass, verify fuse, pass. 240V at terminal block. Started unit preheat to 350* and took temps 10 min after , it was at 335* lower. Calibrated unit 10* higher and started to preheat to 350*. Took temps 355*."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Brecksville, OH 44141
Marie V
Job Details: 12/22/2021
"Cc that the unit does not fills all the way on bulky and heavy duty. Ran diag no error codes. Started a load with towels that cust had available. Unit filled a little over half way and covered the clothes, explain cust that unit is sensing while filling and according to that thats how much water it will fill with. Also that 6-7 bath towels = a full load and 1-2 tablespoons of detergent per load is all it needs. And that king size comforter are not recommended to wash , they are a little big for it. Cust said that she is not happy that her old washer she I use to be able to put more clothes than that. Unit is working as designed. Op test ok"
We serviced a
MAYTAG REFRIGERATOR
Model MBF1958DEH00
Near Parma, OH 44134
Gabriel P
Job Details: 12/22/2021
"Force unit into defrost and plug my killer watt meter read 444 wattage we prove heater and bi metal good needs control replace control from t/s opt test ok ; used 1 SENIORDISCOUNT (senior discount), and 1 WPW10503278 (Control) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Elyria, OH 44035
Angel
Job Details: 12/22/2021
Cc that knob broke. Arrived at home and found that the timer arm was the one broken not the knob. Ordering part.; ordrng 1 WPW10185982 (Timer)
We serviced a
MAYTAG REFRIGERATOR
Model MFF2258FEZ07
Near Parma, OH 44129
Gabriel P
Job Details: 12/22/2021
"Replace damper,opt test ok"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Brecksville, OH 44141
Marie V
Job Details: 12/22/2021
"Replaced heater, no leaks. Op test ok"
We serviced a
MAYTAG DRYER
Model MED5630HC0
Near Hiram, OH 44234
Brian M
Job Details: 12/22/2021
Installed dryer repair kit OP Test Ok
We serviced a
CROSLEY WASHER
Model CAW38125HW1
Near Kingsville, OH 44048
Dan H
Job Details: 12/22/2021
"Installed new tub, op test good"
We serviced a
CROSLEY DRYER
Model VED6505GW0
Near Ashtabula, OH 44004
Dan H
Job Details: 12/22/2021
"Customer complaint that unit is not starting, confirmed, thermal fuse and thermal cut off are good, motor just humming, unit needs new motor ; ordrng 1 279827 (Motor)"