Service History 390 - Fred's Appliance

We serviced a

MAYTAG WASHER

Model MVWC565FW0

Near Parma Heights, OH 44130

Corina B

Job Details: 04/19/2021

"CC that the unit is leaking in a drain. No error codes. Ran some water and drained unit. Checked the drain hose and connections, no water. Started a normal cycle with towels, filling properly. Ran a drain and spin with the towels. When unit drained found floor drain backing up. Will need a plumber Optest ok"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADB7

Near Parma, OH 44134

Dan H

Job Details: 04/19/2021

"Customer complaint that unit is not cleaning dishes, placed glasses upright in racks, ran diagnostics no error codes found, unit completed test cycle, no error codes after test cycle, upper rack glass did not fill, wash motor sounds like its struggling, unit needs new sump assembly, part is out of stock so not scheduling return appointment ; ordrng 1 W11025157 (Sump)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT111SFDM04

Near Amherst, OH 44001

Gabriel P

Job Details: 04/19/2021

"Cc that icemaker is not working. Verified and found ice maker is not cycling tried to manually cycle it but motor would not run. Ice maker was replaced tested and was cycling like it should. Opt test ok.; used 1 4317943 (Ice maker), and 1 SENIORDISCOUNT (senior discount) from stock"

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Chardon, OH 44024

Brian M

Job Details: 04/19/2021

Cc of noise Found noise coming from splutch and actuator arm weak needs splutch kit and actuator ; ordrng 1 W10721967 (drive pulley) and 1 W10913953 (actuator)

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Mayfield Heights, OH 44124

Brian M

Job Details: 04/19/2021

"Cc unit not always starting Found unit to have error of f2e1Ran UI test everything is functioning Was able to get unit to run every single time; ordrng 1 W11158457 (overlay), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDEM00

Near Olmsted Falls, OH 44138

Corina B

Job Details: 04/19/2021

"CC that the unit is not making ice. Ran step 56 no code. Ran step 57 and 45. No water going into ice maker. Found the waterline frozen. Heater was not wrapped around the fill tube. Will need a new heater. Advised cust to wait a couple to see if the line freezes again before ordering the heater. ; ordrng 1 W11087201 (Heater), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL RANGE

Model WOS97ES0ES00

Near Chagrin Falls, OH 44023

Brian M

Job Details: 04/19/2021

Installed thermostat ps Ran test bake OP Test Ok

We serviced a

MAYTAG REFRIGERATOR

Model MSS25C4MGW00

Near Strongsville, OH 44149

David R

Job Details: 04/19/2021

"Icemaker fill tube is frozen again. Called techline. Checked voltage and resistance of heater. Open. Will need door. Gave estimate, customer calling whirlpool ***2 techs to replace door; ordrng 1 LW11026430 (Door), used 1 1OVRSZ (oversized shipping) from stock"

We serviced a

MAYTAG WASHER

Model MVWB765FW2

Near Bay Village, OH 44140

Corina B

Job Details: 04/19/2021

CC that the lid does not lock. Ran diag f5e1 Lid Switch Fault Lid Is Up. Checked the lid switch. Will need a new lock. ; used 1 W10810403 (LID LATCH) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model mfx2570aeb4

Near Bay Village, OH 44140

Corina B

Job Details: 04/19/2021

"CC that the unit is not cold enough. Unit was unplugged and plugged in 20 minutes before we arrive, found dirty condenser coils, cleaned coils, had a good frost pattern on the evap. optest ran ok"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS01

Near Strongsville, OH 44149

David R

Job Details: 04/19/2021

"Cc Icemaker hasnt been working for about a week. Went into diagnostics, E5 error for Icemaker, motor did return to home position, test 57/59. Found fill valve had a little frozen ice inside. Could have a weeping dual valve, causing water to sit and freeze in tube. As of now, good. Icemaker is under warranty, customer to monitor, Id happens would suggest replacing Icemaker and dual valve, along with a new water filter at same time. *** do not order parts, estimate ; ordrng 1 WPW10341329 (Dual valve), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HV4

Near Chagrin Falls, OH 44023

Brian M

Job Details: 04/19/2021

Installed listed parts Still made a little noise Customer not happy with outcome Could not figure out exactly where noise is coming from because uninstalled noise didnt happen but when installed it did

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAW13

Near Seven Hills, OH 44131

Dan H

Job Details: 04/19/2021

"Installed new control, op test good, advised customer to allow 24hrs for unit to reach correct temperatures"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302EBS02

Near Strongsville, OH 44149

David R

Job Details: 04/19/2021

"Replaced part, went over adjustments with customer. Door will only go a certain height op test ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT314TFDW00

Near Strongsville, OH 44136

David R

Job Details: 04/19/2021

"Replaced part. Tested. Good. Give 24-48 hours for adjust,ent. Give the weekend to monitor. Op test ok"

We serviced a

MAYTAG DRYER

Model MED7230HW1

Near Aurora, OH 44202

Brian M

Job Details: 04/19/2021

Cc of noise Found noise to be normal operating noise

We serviced a

WHIRLPOOL DRYER

Model WED5100HW1

Near North Royalton, OH 44133

Dan H

Job Details: 04/19/2021

"Installed new user interface, op test good"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS01

Near Fairview Park, OH 44126

Corina B

Job Details: 04/19/2021

"Unplugged 25 psi equal plugged in low 10 vacuum high 125 psi freezer 70 ff 55. Used nitrogen found it leaking at a connection in the evap . Fixed connection Recovered refrigerant, pulled 28vac w/ pump, watched, good, charged 4.5oz r134a, unit cooling, pressures good, op test ok"

We serviced a

MAYTAG WASHER

Model MHW5630HW0

Near North Ridgeville, OH 44039

Gabriel P

Job Details: 04/19/2021

"Replace harness and control,opt test ok unit working"

We serviced a

WHIRLPOOL DRYER

Model WED8500DC4

Near Elyria, OH 44035

Gabriel P

Job Details: 04/19/2021

Wrong parts order but new control was replaced customer needs the fascia ui we will take wrong parts for return (2)w11116871 and (1) control for return which is the w11158453 rescheduling ; ordrng 1 W11158455 (Fascia)

We serviced a

KITCHENAID DISHWASHER

Model KUDI02FRBL1

Near Cleveland Heights, OH 44118

Joe O

Job Details: 04/19/2021

"Cc: not draining, not washing properly, not always dispensing soap podFound door will not latch properly. Forced door closed, ran test cycle. Unit has good pressure and good water temps. Found while running diagnostics cycle door popped open causing unit to shut off. Dispenser is dispensing soap. Needs latch and strikeCustomer does not want to repair at this time ; ordrng 1 8193830 (latch asy) and 1 WP8574157 (strike), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS01

Near Mentor, OH 44060

Jeff M

Job Details: 04/19/2021

Installed the new part op tested good.

We serviced a

GE WASHER

Model GTWN4250D2WS

Near Broadview Heights, OH 44147

Dan H

Job Details: 04/19/2021

"Customer complaint that unit is not starting, confirmed, unit needs new control, customer does not want repair ; ordrng 1 WH12X10614 (CNTRL), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL WASHER

Model WFW85HEFC1

Near Cleveland, OH 44102

Corina B

Job Details: 04/19/2021

"CC the the door locks and unlocks does not start. Ran diag f5e3 DOOR UNLOCK ERROR. Checked the door lock. Out of range. Will need a new lock. ; ordrng 1 WPW10443885 (Lock), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

MAYTAG OTR MICROWAVE

Model MMV6190FZ1

Near Grafton, OH 44044

David R

Job Details: 04/19/2021

Replaced parts. Customer tested unit. Good. Op test ok

We serviced a

MAYTAG WASHER

Model MVWP576KW0

Near Eastlake, OH 44095

Joe O

Job Details: 04/19/2021

Installed relay. Ran auto test and calibration. Op test ok

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Streetsboro, OH 44241

Brian M

Job Details: 04/19/2021

Opened box lid is more damaged than the other big scrapes down both sides took pics Did not install Will need reordered ; ordrng 1 WPW10260246 (top)

We serviced a

GE RANGE HOOD

Model PV970N1SS

Near Ravenna, OH 44266

Brian M

Job Details: 04/19/2021

"Cc of fan and light buttons not working Found switch to be the issue Needs switch ; ordrng 1 WB27X11064 (keypad asm), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA75SAHN0

Near Mentor, OH 44060

Joe O

Job Details: 04/19/2021

"Customer stated unit under 1 year. Pop does not show model or that its a dishwasher. Advised customer he would have to get pop with purchase date and model number, or contact whirlpool for coverage."

We serviced a

MAYTAG REFRIGERATOR

Model MFF2558VEM9

Near Ravenna, OH 44266

Brian M

Job Details: 04/19/2021

Cc unit not making ice Found ice maker rotating but not calling for water Replaced using truck stock ran test harvest OP Test Ok ; used 1 W10884390 (ICE MAKER ASSY) from stock

We serviced a

MAYTAG DRYER

Model MED6400TQ0

Near Painesville, OH 44077

Jeff M

Job Details: 04/19/2021

Installed the new part op tested good.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS03

Near Strongsville, OH 44149

Gabriel P

Job Details: 04/19/2021

Cc that door was not leveled or shutting properly. Verified but door was leveled explained to customer that they will need to push close the freezer door because of the molium flap since it has to fall in slot to shut completely unit working as designed. Opt test ok.

We serviced a

KITCHENAID MICROWAVE

Model KMBD104GSS01

Near Avon, OH 44011

Gabriel P

Job Details: 04/19/2021

"Replace both controls,opt test ok"

We serviced a

KENMORE DRYER

Model 110.76132412

Near Independence, OH 44131

Dan H

Job Details: 04/19/2021

"Customer complaint that unit is not starting, started unit right up about 15 times, unable to duplicate the problem , unit is operating as designed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ00

Near Strongsville, OH 44136

Gabriel P

Job Details: 04/19/2021

Cc that the door ajar alarm keeps going off. Called whirlpool tech line and spoke to Kathy and said to verify connections and if everything good to let customer know to make sure the doors are shut correctly and to test the switches by taping the right hand side one and the freezer one shut since the left one was replaced already to see if the problem goes away and that way to know if we have to replace one of the switches that werent installed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Chagrin Falls, OH 44022

Corina B

Job Details: 04/19/2021

Replaced the rails. Optest ok

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near Parma, OH 44134

Dan H

Job Details: 04/19/2021

"Installed new hub, op test no good , found gearcase outer shaft is not spinning, unit needs new gearcase; ordrng 1 W11454734 (Gearcase)"

We serviced a

MAYTAG WASHER

Model MVWX655DW

Near Ashtabula, OH 44004

Jeff M

Job Details: 04/19/2021

Upon my arrival the drain was on and there was no lights present. I press and hold the start button canceled it out. Put the unit in diagnostics and had no error codes. Ran a test cycle everything tested good. Ran a calibration cycle they completed the cycle the unit is operating correctly now.

We serviced a

MAYTAG WASHER

Model MVWB865GW0

Near Ashtabula, OH 44004

Joe O

Job Details: 04/19/2021

"Cc: intermittently not allowing selections, not lockingFound error codes f5e1(lid is up fault). Ran auto test, unit functioning as designed. Gave estimate for lid lock. Advised could also be control.Customer does not want to repair at this time ; used 1 W10810403 (LID LATCH) from stock"

We serviced a

IKEA COOKTOP ELE

Model ICI500XB01

Near Richmond Heights, OH 44143

Dan H

Job Details: 04/19/2021

"Installed new control, op test good"

We serviced a

KITCHENAID RANGE

Model KESK901SSS05

Near South Euclid, OH 44118

Joe O

Job Details: 04/16/2021

"Installed control. Ui still not powering on. Needs uiSpoke with BJ, customer old owe for ui and labor or if they did not want continue would refund everything but svc. Customer does not have funds today. Saving as estimate. Waiting on payment for part.; ordrng 1 WPW10206374 (cntrl-elec) and 1 WPW10206374 (cntrl-elec)"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Mentor, OH 44060

Dan H

Job Details: 04/16/2021

"New part is more damaged than the original part. ; and package was crushed(see pics), reordering basket, part is out of stock so not scheduling return appointment ; ordrng 1 W10752719 (Basket)"

We serviced a

WHIRLPOOL UPRIGHT / CHEST

Model WZF34X18DW04

Near Avon, OH 44011

Marie V

Job Details: 04/16/2021

"Part was not available Lowes couldnt find part, also unit was buried. Told them that well re-order part and come back on 04/23/21. ; ordrng 1 W10856583 (Gasket)"

We serviced a

MAYTAG WALL OVEN

Model MEW9627FZ02

Near Westlake, OH 44145

Marie V

Job Details: 04/16/2021

"Cc that the unit does not reach temp, when it does it stays. Ran diag found error code of F5E1 door latch motor not operating. Tested unit,theyre working as designed advice cust if cooking something that takes less than an hours to let unit 10 to 15 more min after buzzer goes off. Advice to monitor. Op test ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Amherst, OH 44001

Gabriel P

Job Details: 04/16/2021

Cc that ice was clumped up in bin. Verified and found the fill tube out of position leaking the water into the bin and bottom of freezer causing it to freeze up in clumps reinstalled fill tube properly and tested now working as designed. Opt test ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Painesville, OH 44077

Brian M

Job Details: 04/16/2021

Cc of no cool Found evap to have ice ball on cap tube Needs evap and compressor and drier ; ordrng 1 W10836706 (evaporator) and 1 WPW10507886 (compressor) and 1 WPW10143759 (dryer)

We serviced a

MAYTAG WASHER

Model MVW6230HC0

Near North Royalton, OH 44133

David R

Job Details: 04/16/2021

"Cc of squeaking noise in spin. Verified, no error codes. Went through diagnostics. When going into spin there is a loud squeaking coming from gearcase. Nothing stuck. Ordering gearcase, cam and belt. ***office to reschedule ; ordrng 1 W10721967 (Cam) and 1 W11423758 (Gearcase) and 1 W11239857 (Belt)"

We serviced a

WHIRLPOOL REFRIGERATORL

Model WRF560SEHZ00

Near Cleveland, OH 44111

Corina B

Job Details: 04/16/2021

CC that the water and ice do not work. Found the ff section on the coldest temperature. Found the reservoir frozen. Steamed the reservoir out. Set temp tp correct settings. Optest ok. ; used 1 4317943 (ICEMAKER) from stock

We serviced a

WHIRLPOOL DRYER

Model MED7230HW1

Near Cleveland, OH 44113

Corina B

Job Details: 04/16/2021

Replaced the heating element. Optest ok.

We serviced a

MAYTAG DISHWASHER

Model MDB8989SHZ0

Near Beachwood, OH 44122

Dan H

Job Details: 04/16/2021

"Installed new door panel, op test good"

We serviced a

KITCHENAID RANGE

Model KSIB900ESS2

Near Lakewood, OH 44107

Corina B

Job Details: 04/16/2021

Replaced the fan. Heated oven to 350*. Optest ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Lorain, OH 44053

Gabriel P

Job Details: 04/16/2021

Cc that door on fridge is squeaking. Verified and found that the bottom hinge had no lubricantion so we lubricated and now working as designed. Opt test ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS312SNHW02

Near Lyndhurst, OH 44124

Brian M

Job Details: 04/16/2021

Installed door Broke down box for customer and put it on tree lawn for her OP Test Ok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near Elyria, OH 44035

Gabriel P

Job Details: 04/16/2021

"Cc that food was freezing in FF. We verified issue and found that the temperature was set to Celsius and had it to cold causing it to freeze the food changed it to Fahrenheit and set to recommended temperature. Also did the thermister tests, bimetal and damper test all checked good. Opt test ok."

We serviced a

MAYTAG WASHER

Model MVWB766FW1

Near Brecksville, OH 44141

David R

Job Details: 04/16/2021

"Customer had POP. Cc not agitating, had got a sheet stuck before but was able to remove. No error codes. Ran diagnostics, all components working. Ran manual spin/agitate, both working. Ran a Rapid Wash , good. Running a Power Was cycle to test out and show customer. Good. Working correctly. Ran test 51/52. Good. Op test ok"

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near North Royalton, OH 44133

David R

Job Details: 04/16/2021

"Replaced part. Ran diagnostics, all components working. No leaks. Running a Express wash cycle before leaving. Customer to monitor. Op test ok"

We serviced a

GE REFRIGERATOR

Model PFCS1RKZHSS

Near Avon Lake, OH 44012

Marie V

Job Details: 04/16/2021

"Cc that the lights are dim and icemaker isnt working. Took temps freezer was at 4* and fresh food section 39*. Pulled ice in out. Had ice in it. Showed cust but when we check the dispenser lights goes crazy on UI and motor sounds but does not stays on or dispense any ice. Turned power off to the unit and waited 3 min turned back on. No lights works and UI has no display on it, it started going on and off. And when opened freezer light came on and it when of again. Unit will need main control. Unit is almost 10 years old. Cust will call back if she wants to continue with repair. If she does we will need second tech to remove refrigerator from wall without scratching floor as well.; ordrng 1 WR55X11098 (Control), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDTM804ESS1

Near Moreland Hills, OH 44022

Brian M

Job Details: 04/16/2021

Installed pump and control ran test cycle OP Test Ok

We serviced a

KITCHENAID REFRIGERATOR

Model KSCS25INSS00

Near Independence, OH 44131

David R

Job Details: 04/16/2021

Replaced part. Tested. Good. Op test ok

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HS6

Near Rocky River, OH 44116

Corina B

Job Details: 04/16/2021

Replaced the controls. Optest ok

We serviced a

GE REFRIGERATOR

Model CFE29TSDCSS

Near Chagrin Falls, OH 44022

Brian M

Job Details: 04/16/2021

Cc unit leaking Found drain pan frosted over Cleared out ice OP Test Ok

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near Solon, OH 44139

Brian M

Job Details: 04/16/2021

Cc of noise Ran test with towels could not hear any abnormal noises Ran test with more clothes and towels could not hear anything abnormal Finally at end of drain and spin heard noise Clutch and belt needed ; ordrng 1 W10721967 (drive pulley) and 1 W11239857 (belt)

We serviced a

WHIRLPOOL DRYER

Model MEDC465HW

Near Solon, OH 44139

Brian M

Job Details: 04/16/2021

Installed door

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFM01

Near Maple Heights, OH 44137

Joe O

Job Details: 04/16/2021

"Recovered refrigerant, installed listed parts. Put unit into 28 inch vac for 15 mins, recharged with 3.7oz of r134a. unit is cooling. advised customer to allow 24 hrs for cooling. op test ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHW02

Near Avon, OH 44011

Gabriel P

Job Details: 04/16/2021

Cc that drawer was broken in FF. Verified and found plastic drawer has a crack in front so I explained to her that after the 30days with the unit that would be considered cosmetics so I advised her to try to contact whirlpool to get an authorization for us to order the drawer for her or get it pre Id.

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Seven Hills, OH 44131

David R

Job Details: 04/16/2021

"Replaced parts. Tested, good. Op test ok"

We serviced a

KITCHENAID DISHWASHER

Model KDTM384ESS1

Near Westlake, OH 44145

Corina B

Job Details: 04/16/2021

"CC that the unit is not working. Started a cycle checked the power at the pump motor on the control 120 volts. Will need a pump and motor. ; ordrng 1 W10805015 (Pump and motor), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

MAYTAG WASHER

Model MAV208DAWW

Near Parma, OH 44130

David R

Job Details: 04/16/2021

"Cc unit seems to not be spinning correctly. Found belt and thrust bearing won down, causing unit not to spin completely out. Ordering belt and thrust kit; ordrng 1 12002213 (Thirst bearing kit) and 1 WP21352320 (Belt), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

MAYTAG RANGE

Model MER6600FZ2

Near Parma, OH 44134

David R

Job Details: 04/16/2021

"Readjusted door. Customer is happy with where it is at. Good, op test ok"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Cleveland, OH 44111

Marie V

Job Details: 04/16/2021

"Cc that the unit will not pass wash. Ran diag found error code of F8E1 no fill long fill. Check water valves they are correct, also found drain hose lower than 39 advised cust that the drain hose need to be 39or higher to avoid siphoning. Calibrated unit. Op test ok"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near University Heights, OH 44118

Dan H

Job Details: 04/16/2021

"Customer complaint that unit keeps adding water in rinse cycle, ran diagnostics no error codes found, ran test cycle, all components working properly , unit is operating as designed , advised customer that a load size equals 6-7 bath towels and to only use 1-2 tablespoons of H.E detergent"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM01

Near Brook Park, OH 44142

Marie V

Job Details: 04/16/2021

"Cc that the unit is not making ice. Check temps on unit freezer was at 4* and fresh food section at 49. Tem was set at 1 on freezer , ask cust she said she put it down a little more because it was too cold but does not remember setting it to 1 instead of 4 that is recommended. When turned the icemaker back on it cycle but no water came in , found line frozen, unit will need water valve. Cust likes texting better than call for when we come back. And if possible not morning appointment ; ordrng 1 WPW10498976 (Watervalve)"

We serviced a

MAYTAG DRYER

Model MEDB765FC0

Near Avon Lake, OH 44012

Gabriel P

Job Details: 04/16/2021

Cc that dryer was not heating. Verified and found heating element open. Replaced and working and heating as designed. Opt test ok.

We serviced a

GE DRYER

Model GTDX100EM1WW

Near Eastlake, OH 44095

Joe O

Job Details: 04/16/2021

Installed belt switch. Ran test cycle. Op test ok

We serviced a

AMANA REFRIGERATOR

Model TG18V1L

Near Mentor, OH 44060

Joe O

Job Details: 04/16/2021

"Cc: not cooling properlyFound temps in ff section at 39 degrees, and freezer at 34 degrees. Found unit does not have a full frost pattern. Compressor not running. Found condenser fan not running, compressor over heating. Hand spun condenser fan, unit took off. Needs condenser fan motor. Customer does not want to repair at this time ; ordrng 1 833697 (motor,cond.fan 2w cw), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ00

Near Solon, OH 44139

Dan H

Job Details: 04/16/2021

"Customer complaint that unit is not making ice, found brown wire through door to ice maker open, unit needs new door; ordrng 1 LW11026425 (Frz door)"

We serviced a

MAYTAG DRYER

Model MED6230HW0

Near Fairport Harbor, OH 44077

Joe O

Job Details: 04/16/2021

"Customer has been using timed dry cycle, and having no issues with timed dry. Outlet thermistor is not needed. Cleaned moisture sensor. Advised customer on moisture sensor. Op test ok"

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN402EPA02

Near Middleburg Heights, OH 44130

David R

Job Details: 04/16/2021

"Complaint icemkaer making too much ice. Replaced icemkaer, found unit missing bail on/off arm. Had an extra one on truck. Give time for unit to cool down and make ice. Op test ok"

We serviced a

MAYTAG DRYER

Model MEDP575GW0

Near Cleveland, OH 44111

David R

Job Details: 04/16/2021

Replaced parts. Tested. Good. Op test ok

We serviced a

WHIRLPOOL WASHER

Model GHW9300PW4

Near Kent, OH 44240

Brian M

Job Details: 04/16/2021

"Cc of noise and plastic chipped off Found bearing to be bad and front tub damaged Needs outer tub and belt ; ordrng 1 W10772607 (tub-outer) and 1 WP8181673 (gasket) and 1 WPW10388414 (belt) and 1 W10772617 (tub-outer), used 2 1OVRSZ (oversized shipping) from stock"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BB2

Near Bedford, OH 44146

Corina B

Job Details: 04/16/2021

"Cust showed pop, sent pic. CC that the cooktop was clicking when turned off. Unit was unplugged when arriving. Turned oven on, no clicking from the sparks harness. Checked the harness, good. Advised cust to get a video if it happens again. Optest ok."

We serviced a

MAYTAG DRYER

Model MED6630HC1

Near Westlake, OH 44145

Corina B

Job Details: 04/16/2021

"CC that the unit turns off after a few minutes and clothes are wet. When moving dryer out the vent is full of water. Advised cust to get the vent cleaned. Called BJ talked to customer about vent. Replaced the control, ui, thermostat, thermistor and grill assembly. Cust did not want the vent to be hooked back up."

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Bay Village, OH 44140

Gabriel P

Job Details: 04/16/2021

Found water leaking from dispenser found service pointer and senior tech Brian was going to call whirlpool for authorization on part ; ordrng 1 W11465532 (Dispenser)

We serviced a

WHIRLPOOL REFRIGERATOR

Model GSF26C4EXT02

Near Avon Lake, OH 44012

Gabriel P

Job Details: 04/16/2021

Replaced ui tested and working as designed. Opt test ok.

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC0

Near North Ridgeville, OH 44039

Gabriel P

Job Details: 04/16/2021

Cc that washer leaking. Verified and found under dispenser leaking so we replaced the dispenser. Also explained to customer to cut down on the powdered detergent because they were using a multi purpose baking soda detergent thats used for pools as well and it will make to much suds. So we Called whirlpool techline to document the issue. Opt test ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5GHEXNB01

Near Parma Heights, OH 44130

Gabriel P

Job Details: 04/16/2021

"Found valve whipping ordering is out of stuck office schedule customer once part found ; ordrng 1 W10408179 (Valve), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

SAMSUNG DRYER

Model DVE50M7450W/A3

Near South Euclid, OH 44121

Corina B

Job Details: 04/16/2021

"Cc unit not heating, check power and ok, check heating element and found it was open. Ordering heating element ; ordrng 1 DC97-14486A (Heater), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT771RWYW01

Near North Olmsted, OH 44070

David R

Job Details: 04/16/2021

Replaced icemkaer. Tested. Good. Op test ok

We serviced a

WHIRLPOOL WASHER

Model WTW4800XQ4

Near Chagrin Falls, OH 44023

Corina B

Job Details: 04/16/2021

"Replaced the suspension rods. Ran a calibration. Optest ng. Found loud gear case.Customer wont go through with repair.; ordrng 1 W11454741 (Gearcase), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFSS2325TE0

Near Parma, OH 44129

Dan H

Job Details: 04/16/2021

"Customer complaint that unit is not dispensing ice and ice build up on freezer section floor, found evaporator drain tube clogged, found ice frozen together inside of ice bin which caused auger to break, unit needs new ice bin and evaporator drain tube cleared; ordrng 1 241860803 (Ice bin), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ04

Near Amherst, OH 44001

Marie V

Job Details: 04/16/2021

Replaced main control and motor was damaged by shipping. Reordering part.; ordrng 1 W11310391 (Motor)

We serviced a

AMANA DRYER

Model NED4655EW1

Near Berea, OH 44017

Marie V

Job Details: 04/16/2021

"Cc that unit got too hot, and is not working. Found heating element shorted and thermalfuse open. Unit will need thermostat, heater and thermal fuse. Will double check vent when everything is replaced to check proper air flow, ; ordrng 1 279838 (Heater) and 1 WP3387134 (Thermostat) and 1 WP3392519 (Thermal fuse), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDTE234GPS0

Near Cleveland Heights, OH 44118

Dan H

Job Details: 04/16/2021

"Installed new sump assembly, op test good"

We serviced a

WHIRLPOOL DRYER

Model WHD3090GW

Near Cleveland, OH 44106

Dan H

Job Details: 04/16/2021

"Customer complaint that unit is is taking too long to dry, unable to properly use diagnostics mode on unit control keeps flashing and randomly exiting, unit needs new control and thermistor ; ordrng 1 W11239098 (Cntrl) and 1 461975011651 (Thermistor)"

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFH01

Near Ravenna, OH 44266

Brian M

Job Details: 04/16/2021

Cc no cool Found temps in the 50s Super light frost pattern on evap and ice ball on cap tube Needs sealed system repair Evap and compressor ; ordrng 1 W10836706 (evaporator) and 1 W11092625 (compressor)

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW2

Near Cleveland Heights, OH 44121

Corina B

Job Details: 04/16/2021

"Replace control, ui, and door latch, unit was not hook to water when we arrive, Cust asked if can hookup water to unit but afraid that well break lines could not connect water"

We serviced a

FRIGIDAIRE RANGE

Model FEF354GSA

Near Thompson, OH 44086

Brian M

Job Details: 04/16/2021

Installed heater Ran test bake OP Test Ok ; used 1 SHIPPING (shipping and handling) from stock

We serviced a

MAYTAG WASHER

Model MVWC565FW0

Near Pierpont, OH 44082

Joe O

Job Details: 04/16/2021

"Cc: Noise, Not spinning clothes out properlyFound error codes f0e5(off balance) f8e1(long fill no fill) f0e2(over suds). Ran auto test. Found hub worn. Found teeth stripped on gear case. Need hub and gear case. Customer does not want to repair at this time ; ordrng 1 W11454734 (Gear case) and 1 W10528947 (drive hub kit), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

JENN-AIR REFRIGERATOR

Model JCD2295KES

Near Euclid, OH 44123

Dan H

Job Details: 04/16/2021

"Installed new filter head, op test good"

We serviced a

Maytag Washer

Model MVW5500AWS

Near Perry, OH 44081

Adam

Job Details: 04/15/2021

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