Service History 398 - Fred's Appliance

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Westlake, OH 44145

Gabriel P

Job Details: 10/01/2021

"Found drain hose on floor also found cold water off when drain hose was on floor and unit was filling it was draining water at the same time advise customer to make sure hose stay it tub and leave cold water valve turn on,opt test ok"

We serviced a

ROPER WASHER

Model RTW4516FW2

Near Parma Heights, OH 44130

Gabriel P

Job Details: 10/01/2021

"Replace control and drain pump,then ran calibration and auto test pass opt test ok"

We serviced a

MAYTAG WASHER

Model MVWB765FW0

Near Brook Park, OH 44142

Gabriel P

Job Details: 10/01/2021

"Found no issue with unit it was off balance load also spin speed was set at low setting advise customer to keep it on max spin,opt test ok"

We serviced a

MAYTAG B/IN REFRIGERATO

Model MBR1953YES2

Near Painesville, OH 44077

Dan H

Job Details: 10/01/2021

"Customer complaint that water is leaking from lower fresh food section door, confirmed, unit needs new fresh food section door gasket, customer does not want repair ; ordrng 1 WPW10436245 (Seal), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL DRYER

Model WGD5000DW3

Near Painesville, OH 44077

Dan H

Job Details: 10/01/2021

"Customer complaint that unit is not heating properly, customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube , found gas line shut off, opened gas valve, burner lit, burner is short cycling, disconnected vent, burner stopped short cycling, customers vent has a reducer in it advised customer to remove reducer, and make sure vent is clear, unit is operating as designed"

We serviced a

JENN-AIRE RANGE

Model JES9900BAB

Near Thompson, OH 44086

Dan H

Job Details: 10/01/2021

"Customer complaint that right front element is not working, confirmed, found infinite switch not sending power to element, unit needs new infinite switch ; ordrng 1 WPW10185286 (Infinite switch), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Geneva, OH 44041

Dan H

Job Details: 10/01/2021

"Customer complaint of f8e4 error code, drip tray is empty, started normal wash cycle, unit filled and began washing, unit drained, no leaks found, replaced float switch, unable to duplicate the problem , unit is operating as designed"

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Ashtabula, OH 44004

Dan H

Job Details: 10/01/2021

"Customer complaint that unit was not starting, ran diagnostics found f5e1lid switch fault) and f2e1(stuck key) error codes, lid locks and unlocks, user interface test passed, ran test cycle unit completed test cycle, all components working, unable to duplicate the problem, unit is operating as designed"

We serviced a

WHIRLPOOL WASHER

Model WTW5800BW0

Near Seven Hills, OH 44131

Manny

Job Details: 10/01/2021

"Cc unit is still doing the same thing, ran diagnostics and no error codes found, rand calibration and when unit is supposed to spin unit shuts off and come back on in Ui test mode. Calling tech line about the issue and see if the have seen this before and what the best solution will be. He suggested that I replaced control board since there is corruption in the control software. ; ordrng 1 W10581549 (Main board)"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFHS2611LKWA

Near Parma, OH 44134

Manny

Job Details: 10/01/2021

"Cc unit leaking form the front , found ice buildup on the bottom of the FC draining is clogged up with ice and gunk steamed ice and drain, customer stated that ice maker stop working, ran harvest test on ice maker and failed unit will need ice maker, customer have to Talk to his wife to see if they want us to order the ice maker ; ordrng 1 241798231 (Ice maker), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDEH01

Near Pierpont, OH 44082

Dan H

Job Details: 10/01/2021

"Installed new control and evaporator fan/thermistor, op test good , advised customer to allow 24 hours for unit to reach correct temperatures"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Pierpont, OH 44082

Dan H

Job Details: 10/01/2021

"Customer complaint that unit is not washing, ran diagnostics found f7e6(motor fault) error code, found new style shifter disconnected from cam, installed new old style shifter , op test good mm"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Parma, OH 44134

Manny

Job Details: 10/01/2021

"Cc unit making a grunting noise when filling, verify the complaint, unit making noise when filling hot water, replaced inlet valve with pre id part opt test ok"

We serviced a

WHIRLPOOL DRYER

Model CSP2970HQ1

Near North Olmsted, OH 44070

Gabriel P

Job Details: 10/01/2021

Found fuse open replace from t/s opt test ok ; used 1 WP3392519 (THERMAL FUSE) from stock

We serviced a

AMANA REFRIGERATOR

Model ABB1924BRM00

Near Brook Park, OH 44142

Manny

Job Details: 10/01/2021

"Cc unit not cooling in fresh food section, ran service mode defrost thermostat test fail, took evap cover off and found evaporator covered in frost. Place unit in force defrost heater working, steamed evap found defrost thermostat shorted, unit will need evap harness ; ordrng 1 W11260592 (Evap harness), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Conneaut, OH 44030

Dan H

Job Details: 10/01/2021

"Customer complaint that unit keeps running rinse and spin, ran diagnostics found f0e5(off balance) error code, found unit leaning to the left, leveled unit ran recalibration cycle, started normal wash cycle, unit filled to normal water level and began washing, unit is operating as designed"

We serviced a

MAYTAG DRYER

Model MDE6700AYW

Near Willoughby, OH 44094

Joe O

Job Details: 09/30/2021

"Cc: not workingFound control receiving proper power. Unit will not power on. Needs controlAdvised customer it could potentially need ui as well. No way to test voltage to ui. Ui shows discontinuedCustomer does not want to repair at this time ; ordrng 1 WP35001153 (cntrl-elec), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHW03

Near Lorain, OH 44055

Angel

Job Details: 09/30/2021

Cc that the evaporator is still frosting up. Verified and confirmed called whirlpool tech line and spoke with bruce explained to him that unit is still doing the same thing even after replacing the main control board 2 times and thermistor. Bruce asked me to ohm out the thermistor from the control board and if it was good to replace ui thermistor checked out good will need ui replaced. Ordering part; ordrng 1 W11518204 (Ui)

We serviced a

MAYTAG MICROWAVE

Model MMV4203DW00

Near Bay Village, OH 44140

Gabriel P

Job Details: 09/30/2021

Customer complaint that unit is not working throwing a error se explain to customer that it mean there is a stuck key in mainbrain user interface causing it to lock a not allowing to use calling whirlpool to verify it spoke to bj yes it is true also found out part they need is discontinue

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Willowick, OH 44095

Joe O

Job Details: 09/30/2021

"Installed gear case, clutch, slider, stator, rotor, and screws. Ran diagnostics test cycle. Op test ok"

We serviced a

WHIRLPOOL DRYER

Model WED7600XW0

Near Painesville, OH 44077

Dan H

Job Details: 09/30/2021

"Installed new element, op test good"

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Cleveland, OH 44103

Jason N

Job Details: 09/30/2021

"Cc unit not able to run bake cycle Customer stated the control is not let her start a bake. Confirmed the start button is non functional. Unit needs clock/control. Part not showing in stock at Marcone, office to contact customer with next service date. ; ordrng 1 W11126814 (Control)"

We serviced a

WHIRLPOOL DRYER

Model WGD5000DW3

Near Shaker Heights, OH 44122

Jason N

Job Details: 09/30/2021

Installed drive motor and timer. Ran dryer op test for several minutes. Good heat and tumble. Op test good.

We serviced a

MAYTAG REFRIGERATOR

Model MFF2558VEM10

Near Mayfield Heights, OH 44124

Joe O

Job Details: 09/30/2021

Installed slides. Found ice maker does not come with harness and cover. Needs harness and cover; ordrng 1 WPW10289690 (cover-frnt) and 1 WPD7813010 (harns-wire)

We serviced a

WHIRLPOOL WASHER

Model WTW5800BW0

Near Seven Hills, OH 44131

Manny

Job Details: 09/30/2021

"Cc unit keeps on running, ran diagnostics found error codes f5e1 lid switch fault, f7e5 shifter fault, f0e5 off balance load and f7e6 motor fault. Replaced shifter actuator with t/s wpw10006355. Opt test ok; used 1 WPW10006355 (ACTUATOR), and 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL WASHER

Model MVWB835DW4

Near Broadview Heights, OH 44147

Manny

Job Details: 09/30/2021

"Cc unit not draining, ran diagnostics found error code f5e4 latch unlocked during cycles, replaced pre Id part opt test fail, found error codes f0e4spin limited by water temp. F3e2 water inlet fault, replaced inlet valve using t/s w11165546 opt test ok.; used 1 W11165546 (VALVE) from stock"

We serviced a

MAYTAG DISHWASHER

Model MDB5601AWW

Near Cleveland, OH 44109

Manny

Job Details: 09/30/2021

"Cc unit wont start. Unit has intermittent power to the control when there is power UI keys dont work unit will need main control and control panel, the control panel is showing discontinued, cant repair since ui is discontinued.; ordrng 1 6-919821 (Control panel) and 1 12002709 (Main control)"

We serviced a

KITCHENAID DISHWASHER

Model KUDT03FTWH0

Near Avon, OH 44011

Angel

Job Details: 09/30/2021

Replaced link kit for door tested. Opt test ok.

We serviced a

KITCHENAID COOKTOP ELE

Model KECD867XSS00

Near Beachwood, OH 44122

Jason N

Job Details: 09/30/2021

"Upon glass top removal found small crack around downdraft vent opening. Glass top will need replaced. Installed burner, reassembled. Ran burner test, op test no good, no center coil power to burner, unit needs infinite switch. Glasstop is nla for unit. Advised customer warranty company will be in contact with her. ; ordrng 1 WPW10215034 (Infinte switch) and 1 W10296278 (Glass top)"

We serviced a

WHIRLPOOL WASHER

Model WTW5005KW0

Near Warrensville Heights, OH 44128

Jason N

Job Details: 09/30/2021

"Cc unit not washing, not draining water all the way outCustomer showed pop.Ran diagnostics, no codes stored. Ran auto test and calibration, all functions passed. Unit sitting on pallet on basement floor, unit is not level. Leveled unit. Started normal load test, unit sensed and added appropriate water level. Ran spin and drain, drained out normal. Op test good."

We serviced a

WHIRLPOOL COMPACTOR

Model GX900QPPS6

Near Brecksville, OH 44141

David R

Job Details: 09/30/2021

Replaced gear drive kit. Still making noise. Looks like power nuts on ram could be stripped. Ordering ram assembly. ; O-emld tckt

We serviced a

FRIGIDAIRE DISHWASHER

Model FFBD2411NS6B

Near LaGrange, OH 44050

Marie V

Job Details: 09/30/2021

"Cc that the unit is not working. Confirmed, Check power coming in to control board has 120V. Unit will need main control. Cust will call back if they want to continue ; ordrng 1 5304512731 (Control), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

KENMORE REFRIGERATOR

Model 10652562100

Near Fairport Harbor, OH 44077

Dan H

Job Details: 09/30/2021

"Customer complaint that unit is not cooling properly, fresh food section temperature at 50 degrees, freezer section temperature at-8 degrees, compressor and condenser fan are running, evaporator fan is running, good frost pattern on evaporator, found air damper closed, unit needs new damper assembly ; ordrng 1 WP2216112 (Damper), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

SAMSUNG DRYER

Model DV422EWHDWR/AA

Near Mentor, OH 44060

Dan H

Job Details: 09/30/2021

"Customer complaint of loud noise, confirmed, found lint build up on blower wheel, cleared, op test good"

We serviced a

GE WASHER

Model GUD27ESSM1WW

Near Mogadore, OH 44260

Brian M

Job Details: 09/30/2021

Cc no spin Found several errors for lid lock and Locked motorRan diagnostics test motor just humming Needds lid lock and motor and belt ; ordrng 1 GUD27ESSMWW (Motor) and 1 WH18X27186 (mode shifter asm) and 1 WE12X27300 (belt drive) and 1 WH44X10288 (washing machine lid)

We serviced a

WHIRLPOOL WASHER

Model LSN2000LW0

Near Maple Heights, OH 44137

Jason N

Job Details: 09/30/2021

"Installed gearcase and drive parts. Ran wash cycle test, good agitation. Switched over to spin and drain. Good rain out, basket spinning, no abnormal sounds heard. Op test good."

We serviced a

KENMORE DRYER

Model 11087562602

Near Mentor, OH 44060

Dan H

Job Details: 09/30/2021

"Customer complaint that unit is not starting, confirmed, belt is very loose and idler pulley is seized, unit needs new dryer repair kit , installed new puller, rollers, and belt, op test good ; used 1 4392067 (DRYER REPAIR KIT) from stock"

We serviced a

KITCHENAID WALL OVEN

Model KODE500ESS02

Near Mentor, OH 44060

Dan H

Job Details: 09/30/2021

"Installed new user interface , op test good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ05

Near North Royalton, OH 44133

Marie V

Job Details: 09/30/2021

"Cc that everything in freezer at the top shelf and that the freezer door you have to push to clos and it was a lot of frost inside. Check rails they had too much live in it and it froze and it was hard to open and close. Got most of it off and tested door, door closes by itself when is almost close all the way. Took temps and fresh food section is at 40* and freezer at 0*. Advice cust to change how the shelf are set to be able to put gallon of milk at the top that will help have a good airflow inside unit. Also to set the freezer to 3 that will help the compressor to cycle faster and avoid freezing foot. Op test ok"

We serviced a

WHIRLPOOL WASHER

Model MVWB725BW0

Near Rocky River, OH 44116

Gabriel P

Job Details: 09/30/2021

"Found bearings very loud couldnt take agitator out or basket it will need outer tub and rps sensor cause it has oil and shorted unit threw the error code f51 rps giving estimate ; ordrng 1 W10381078 (Tub) and 1 WPW10178988 (Rps sensor), used 1 SENIORDISCOUNT (senior discount), and 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW1

Near Maple Heights, OH 44137

Jason N

Job Details: 09/30/2021

"Cc unit starts filling with water then code displaysRan diagnostics auto test. Cold valve solenoid not actuating, all other solenoids working in test cycle. Replaced inlet water valve using customer supplied pre Id valve. Started normal load. Unit sensed and filled properly, advanced to wash cycle, no faults. Op test good."

We serviced a

JENN-AIR REFRIGERATOR

Model JUD248RCCX00

Near Westlake, OH 44145

Angel

Job Details: 09/30/2021

Harness was replaced. Tested unit opt test ok.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Kent, OH 44240

Brian M

Job Details: 09/30/2021

"Cc unit not powering onFound unit getting power but nothing coming from control Can not verify function of UI But advised on UI and control replacement ; ordrng 1 W11302464 (console) and 1 W11305297 (cntrl-elec), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ07

Near Kent, OH 44240

Brian M

Job Details: 09/30/2021

Complaint glass broken Found door damaged needs door ; ordrng 1 W11173823 (door/mw)

We serviced a

MAYTAG WASHER

Model MVWB980BW0

Near Pepper Pike, OH 44124

Joe O

Job Details: 09/30/2021

Cc: item stuckRemoved debris. Ran test cycle. Op test ok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJW00

Near Lyndhurst, OH 44124

Joe O

Job Details: 09/30/2021

Cc: leakingFound drain tube plugged. Cleared drain. Customer stated after clearing drain that items are freezing in ff section. Stated the eggs are freezing. Found eggs directly under vent. Advised customer not to put items in front of vents. Op test ok

We serviced a

WHIRLPOOL STACK W/D

Model MHW5630HW2

Near University Heights, OH 44118

Joe O

Job Details: 09/30/2021

"Cc: no hot waterFound water is connected correctly. Ran diagnostics test cycle. Found hot water is coming in. Ran normal cycle found only cool/water entering. Spoke with BJ, Ran quick wash and heavy duty, found both cycles allow hot water. Found quick reference guide normal cycle does not use hot water to allow for energy efficiency. Customer asked about other cycles I advised them I could not find any information on other cycles. Advised customer unit functioning as designed. Op test ok"

We serviced a

WHIRLPOOL RANGE

Model WFE540H0ES

Near Middleburg Heights, OH 44130

Marie V

Job Details: 09/30/2021

"Cc that the unit is not getting to temp. Confirmed, took bottom panel off and found heating element shorted. Took back panel off and check for power at the terminal block and then turned bake on and check for power getting to heating element 238v. Unit will need new heating element. Cust will replace part. We have to order; ordrng 1 W10779716 (Element), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Parma, OH 44129

Marie V

Job Details: 09/30/2021

"Cc that the drawer will come off or will not close all the way. Took them off and inspected, nothing broken on it. Put back in notice that the shelf was all the way to the back and that makes the drawer hit the back wall so it does not close all the way. Adjusted for cust, tested op test ok. No parts needed"

We serviced a

WHIRLPOOL DRYER

Model WED5100HW2

Near Berea, OH 44017

Marie V

Job Details: 09/30/2021

Cc that the unit runs but no heat. Confirmed. Check power at the outlet from L1 to N 120V from L2 to N 0V and from L1 to L2 95V. Need electrician. Op. Test ok

We serviced a

JENN-AIR WALL OVEN

Model JMW2430WS02

Near Painesville, OH 44077

Dan H

Job Details: 09/30/2021

"Customer complaint that oven is not heating properly, started bake for 350 degrees ; ordrng 1 WPW10292566 (Cntrl) and 1 WP74008369 (Oven temperature sensor), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ05

Near Cleveland Heights, OH 44118

Joe O

Job Details: 09/30/2021

"Installed water valve. Cycled ice maker, tested water flow. Op test ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Solon, OH 44139

Jason N

Job Details: 09/30/2021

"Cc unit not dispensing iceRan dispense test, no water or ice will dispense. Found LH door liner warped where door switch contact is made. Unit needs LH door. Advised customer 4-8weeks for a new door to be delivered. Customer to contact office when door arrives for scheduling a return date. ; ordrng 1 W11435353 (LH Door-fip)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM02

Near Cleveland, OH 44108

Joe O

Job Details: 09/30/2021

"Cc: not cooling either compartmentFound temps in ff section at 58 degrees, freezer at 53 degrees. Found unit has no frost pattern. Found ball of ice on cap tube. Needs compressor, evap and drier. Please add to cancellation list; ordrng 1 W10836706 (evaporator) and 1 W11092625 (compressor) and 1 WPW10143759 (dryer)"

We serviced a

MAYTAG REFRIGERATOR

Model MFF2558VEM5

Near Rocky River, OH 44116

Gabriel P

Job Details: 09/30/2021

Try forcing heater but it never turn on check voltage going to heater 0 need control check element for continuity pass also rails bearings are damage ordering parts needed ; ordrng 1 WPW10503278 (Control) and 1 WPW10284684 (Slider left) and 1 WPW10284685 (Slider right) and 2 WPW10120018 (Rails)s and 1 W11260592 (Harness)

We serviced a

WHIRLPOOL FREEZER

Model EV161NZTQ00

Near Highland Heights, OH 44143

Joe O

Job Details: 09/30/2021

Cc: ice build up in bottom of freezerFound drain tube plugged. Needs drain cleared. Cleared drain. Op test ok; used 1 SENIORDISCOUNT (senior discount) from stock

We serviced a

WHIRLPOOL FREEZER

Model MZF34X16DW00

Near Painesville, OH 44077

Dan H

Job Details: 09/30/2021

"Customer complaint that unit is not cooling, confirmed , found leak in condenser line, line sucked up water from evaporator drain pan, compressor stopped running after a few minutes unit needs line repaired, compressor, and filter drier, customer does not want repair ; ordrng 1 W10507884 (Compressor), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Kent, OH 44240

Brian M

Job Details: 09/30/2021

Cc no power Found unit not powering on but was able to enter diagnostics for error f6e2 f6e3Miscommunication error Needs UI and control Office to schedule ; ordrng 1 W11400681 (Control) and 1 W11112656 (console)

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF505ESS01

Near Aurora, OH 44202

Brian M

Job Details: 09/30/2021

60 degrees no frost Low side 28 inch vac 90 high Called whirlpool , Stated findings non repairable

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS02

Near Solon, OH 44139

Jason N

Job Details: 09/30/2021

"Installed freezer door slides. Tested door closure several times. Door pulling in tightly, no hesitation. Op test good."

We serviced a

KITCHENAID REFRIGERATOR

Model Kssc48fts18

Near Aurora, OH 44202

Brian M

Job Details: 09/30/2021

Installed control OP Test Ok Advised to watch and give it a week to change temps ; used 1 SHIPPING (shipping and handling) from stock

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKW0

Near Chagrin Falls, OH 44023

Brian M

Job Details: 09/30/2021

Cc that installer said its missing control panel There is nothing wrong with the unit Ran test cycle to show customer how it works Customer said part delivered was for a washer and she took it Bloom Brothers she didnt know what to do with it

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW2

Near Chagrin Falls, OH 44023

Brian M

Job Details: 09/30/2021

Cc unit not agitating Found actuator stuck in spin Replaced using truck stock OP Test Ok ; used 1 W10913953 (ACTUATOR) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315sdhz03

Near Jefferson, OH 44047

Dan H

Job Details: 09/30/2021

"Customer complaint that unit is not cooling, fresh food section temperature at 57 degrees, freezer section temperature at 22 degrees, compressor and condenser fan are running, evaporator fan is running, found evaporator frozen solid, defrost heater is working, unit needs new control ; ordrng 1 W11203924 (Cntrl), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

GE REFRIGERATOR

Model DFE28JMHCES

Near Ashtabula, OH 44004

Dan H

Job Details: 09/30/2021

"Installed new freezer section evaporator fan , op test good"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Newbury Township, OH 44065

Jason N

Job Details: 09/30/2021

"Cc unit will not cycle properlyRan entitlement on m/s, under a yr. Ran diagnostics, found code f7e6 for motor fault. Checked under unit, found shifter arm had slipped out of splutch yoke. Per service pointer, replace shift actuator. Replaced shift actuator using truck stock part. Ran auto test and calibration. Op test good. ; used 1 W10913953 (ACTUATOR) from stock"

We serviced a

MAYTAG DISHWASHER

Model MDBH949PAB4

Near Chesterland, OH 44026

Jason N

Job Details: 09/30/2021

"Installed vent gasket. Ran wash test for 10 minutes, no leaks found. Op test good."

We serviced a

GE RANGE

Model JGB850EEF2ES

Near Chardon, OH 44024

Brian M

Job Details: 09/30/2021

Customer received 1 igniter damaged Needs reordered Replaced upper igniter and thermostat Ran test bake ; ordrng 1 WB13X25262 (range igniter glowba)

We serviced a

FRIGIDAIRE FREEZER

Model FFC0723DW18

Near Madison, OH 44057

Dan H

Job Details: 09/30/2021

"Customer complaint that unit is not cooling, Unit unplugged, plugged unit in , compressor started, unit is not cooling, unit has a leak in the system, evaporator cannot be replaced, unit cannot be repaired"

We serviced a

WHIRLPOOL DRYER

Model WED8500DC4

Near Olmsted Township, OH 44138

Marie V

Job Details: 09/30/2021

"Cc that the unit last time it was in I use it showed AF on the display and after that unit does not work. Confirmed, I was able to get a code off unit, F6E3 communication error between ACU and UI. Unit will need control board and Ui. When get the parts replaced can verify airflow on unit AF stands for airflow. ; ordrng 1 W11158455 (Ui) and 1 W11158453 (Control)"

We serviced a

ROPER DRYER

Model RED4516FW0

Near Cleveland, OH 44102

Manny

Job Details: 09/30/2021

Replaced term block and power cord opt test ok

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Elyria, OH 44035

Marie V

Job Details: 09/30/2021

"Cc that the gasket on unit came off, confirmed the gasket outside the unit came off a little. Adjusted op test ok"

We serviced a

JENN-AIR REFRIGERATOR

Model JFC2290VTB2

Near Brecksville, OH 44141

David R

Job Details: 09/30/2021

Put gasket in dryer to get out all kinks. Steamed ice from drawer. Tested good. No gaps visible. Op test ok.

We serviced a

KITCHENAID MICROWAVE

Model KEMC378KSS01

Near Brecksville, OH 44141

David R

Job Details: 09/30/2021

"Replaced all door switches. Found switches charred and broken. Also found 20 amp fuse in cavity on top behind control board open. Customer had one. Replaced as well. Unit is now heating and everything is working. Lamp not needed, customer had one. Took off total balance due. Unit working. Op test ok."

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Cleveland, OH 44113

Manny

Job Details: 09/30/2021

"Replaced ui,after replacing ui got error F24 for overflow, ordering pressure sensor.; ordrng 1 W11044866 (Pressure sensor)"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW2

Near Bay Village, OH 44140

Angel

Job Details: 09/30/2021

Cc that it was still not draining. Replaced drain pump and also found quarters blocking the holes in between the bellow removed for customer and explained him how to clean that out once in a while and all the dog hair. Tested unit draining as should. Opt test ok.

We serviced a

GE REFRIGERATOR

Model GYE22HSKBSS

Near Westlake, OH 44145

Angel

Job Details: 09/30/2021

Cc that unit was leaking on the corners of the freezer section. Verified and found ice on bottom of freezer and drain hole was clogged up cleaned out ice and steamed out rest of it too. Went to back of unit and the drain tube and rubber drain were full of sediment and dirt. Clean out and reinstalled all parts. Explained to customer the cause of water sediment and dirt that can build up after time and cause the issue they were having. Opt test ok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331FDDW00

Near Lorain, OH 44052

Angel

Job Details: 09/30/2021

Cc that light flickers and wont stay on. Verified and switch is faulty starts to flicker when you touch switch and takes long to turn on when you let go of switch will need to replace switch. Led light in fresh food section is not as bright also replacing led. ordering parts; ordrng 1 WPW10515058 (Led) and 1 W11439253 (Switch)

We serviced a

WHIRLPOOL REFRIGERATOR

Model GX5FHTXVB04

Near Elyria, OH 44035

Angel

Job Details: 09/30/2021

Cc That filter was stuck. Verified and it was a little hard for them to remove.Removed filter and installed there bi pass for now until they get new one. Opt test ok.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near North Ridgeville, OH 44039

Marie V

Job Details: 09/30/2021

"Cc that the unit is not starting and that the door is too hard to close. Check door switch is good started unit, started running but making noises coming from rollers and pulley. Took unit apart and showed cust, replaced dryer kit from T/S and lubricated rollers and pulley, adjusted door latch, pass. Unit has flexible foil vent, advice cust that thats a fire hazard to replace with flexible metal or rigid metal. Op test ok; used 1 4392065 (DRYER REPAIR KIT) from stock"

We serviced a

MAYTAG OTR MICROWAVE

Model MMV5208WS1

Near Euclid, OH 44117

Manny

Job Details: 09/30/2021

"Cc unit not working, found unit totally dead check for power at the outlet 122Vac present unit smells like electrical burn, customer stated that the unit hasnt worked in nearly 5 years, they are selling the house and wanted to see if it was worth repairing. Unit need high voltage components, some of the components are discontinued, customer will not proceed with the repair.; ordrng 1 W10222507 (Magnetron) and 1 W10248271 (Transformer) and 1 W10850446 (Capacitor) and 1 W11256462 (Diode), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Orange, OH 44128

Manny

Job Details: 09/30/2021

"Cc unit is constantly draining, ran diagnostics found error codes f8e4 and f9e2 found water in the overflow tray under the overflow switch and switch is stuck close. Replaced parts ran calibration and watched for leaks not leaks found unit was tilted forward a bit, level unit water could have come through the door since unit was leaning forward. Opt test ok"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Elyria, OH 44035

Angel

Job Details: 09/30/2021

"Replaced gear case, shifter and belt ran calibration and auto test passed recommended customer no more than 6 to8 regular bath towels is a full load and 1 to 2 tablespoons of detergent to wash there clothes. Opt test ok."

We serviced a

AMANA DRYER

Model NED4655EW1

Near Elyria, OH 44035

Marie V

Job Details: 09/30/2021

"Cc that the unit will start to run good but then shuts off, and you cant started back up until you give unit like 30 min to be able to start. Started unit. Check vent outside is clogged, advise cust that they need maintenance from building to clean the vent, and motor is over heating and shutting off. Unit will need new motor and vent cleaned. ; ordrng 1 WP694089 (Blower wheel) and 1 279827 (Motor) and 1 WP3387134 (Thermostat)"

We serviced a

KITCHENAID REFRIGERATOR

Model KBRC36FKS01

Near Westlake, OH 44145

David R

Job Details: 09/30/2021

"Replaced evap kit, cleared all ice. Corrected temp settings. Turned on max cool. Give 24 hours for unit to cool then turn icemaker on. Op test ok."

We serviced a

KITCHENAID RANGE

Model KSDB900ESS0

Near Chesterland, OH 44026

Joe O

Job Details: 09/30/2021

"Cc: uneven heating, unpredictable cooking in bake drawerCustomer stated when baking they have to rotate the food to get food to cook on both right and left sides. They also stated when trying to use the baking drawer it does not always work. Ran test bake. During preheat temps the same side to side. Advised customer to allow extra time during pre heat. Could not duplicate issue issue. Op test ok"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Lakewood, OH 44107

Gabriel P

Job Details: 09/30/2021

"Found hub strip gave estimate customer will not repair,opt test ok ; used 1 W10528947 (26.16) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KUDS35FXSS8

Near Seven Hills, OH 44131

Gabriel P

Job Details: 09/30/2021

Replace harness opt test ok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Brooklyn, OH 44144

Gabriel P

Job Details: 09/30/2021

Unit was plug in but it was warm found a leak on evaporator no there was some physical damage ordering parts ; ordrng 1 WPW10143759 (Filter) and 1 W11209866 (Compressor) and 1 WPW10313899 (Evap)

We serviced a

MAYTAG WASHER

Model MVWB955FC1

Near Westlake, OH 44145

Gabriel P

Job Details: 09/30/2021

"Replace shifter and control then ran calibration and auto test pass then ran a load of towel show customer,opt test ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GC3SHAXVY02

Near Gates Mills, OH 44040

Joe O

Job Details: 09/29/2021

Cc: ice building up on ice makerFound ice accumulated on top of ice maker. Ice door was not installed correctly to allow ice to fall into ice bin. Re seated the ice door. Cycled ice maker. Op test ok ; used 1 SENIORDISCOUNT (senior discount) from stock

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS5

Near Solon, OH 44139

Jason N

Job Details: 09/29/2021

"Cc unit control doesnt work correctlyCustomer stated some buttons on control are not lightning up. Found Proscrub and Hi temp wash leds are very dim. Unit would need UI console replaced. Called wp techline, cannot designate as non repairable as unit is still repairable with a new UI console. Advise customer they would have to call WP consumer line.; ordrng 1 W10803367 (UI console)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJW00

Near Ravenna, OH 44266

Brian M

Job Details: 09/29/2021

Customer showed pop from install date Found drain pan to be frozen over again steamed pan added copper wire to heater and down into tube to help prevent it happening again OP Test Ok

We serviced a

MAYTAG DISHWASHER

Model MDBH968AWB3

Near Beachwood, OH 44122

Corina B

Job Details: 09/29/2021

CC that the door does not lock and start. Confirmed. Adjusted the lock. Child lock was on the control. Started the unit. Opt test ok

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FGHS2355PF0

Near Avon, OH 44011

Angel

Job Details: 09/29/2021

Cc that unit is not dispensing ice found the ice motor not running. Verified switch was good found that the ice chute when you press the paddle it tries to open but shuts close immediately causing the motor not to run. Removed ui and verified components everything looked good it seems that there was probably a loose connection or the cylinder was getting caught. Placed everything back up and started working as should. Customer said they would try it like that for now and if it stops working again they will call and have the part replaced. Opt test ok.

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW2

Near Cleveland, OH 44144

David R

Job Details: 09/29/2021

"Cc unit is still having problems, customer said he said and watched as unit went through cycle with 2 rinses, said when it came to the second rinse, unit just sat and didnt agitate and heard control board making noises. Went through diagnostics, no error codes. Explained difference in water level for cycles. Explained difference in agitate fast and normal. Explained the use of clean washer with afresh. Ordering control for customer.; ordrng 1 W11399433 (Control)"

We serviced a

CROSLEY DRYER

Model n/a

Near Cleveland, OH 44108

Corina B

Job Details: 09/29/2021

CC that there is scrapping noise. Confirmed for the support rollers are worn. When stopping the dryer. The timer is ticking loud. Will need a new timer and repair kit ; ordrng 1 W11043385 (Timer) and 1 4392065 (Dryer repair kit)

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Painesville, OH 44077

Dan H

Job Details: 09/29/2021

"Customer complaint that unit is not washing, found new style shifter disconnected from cam, installed new old style shifter , op test good"

We serviced a

KITCHENAID DBL WALL OVEN

Model KODE507ESS05

Near Kirtland, OH 44094

Joe O

Job Details: 09/29/2021

Cc: not heating properlyRan test bake. Found unit averaging 336 degrees. Advised customer how to offset temps. Customer showed pop

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Bedford Heights, OH 44146

Jason N

Job Details: 09/29/2021

"Cc unit not filling with enough water, no washing clothes Ran diagnostics, no codes stored. Ran auto test and calibration, all functions passed. Had customer start a load using the typical load size she would use and wash settings she would use. Started normal load with 1/3 tub full of clothing. Unit sensed and filled with enough water to cover clothing and started washing. Unit is working as designed. Called wp techline, Andrew, documentation only, unit is working as designed.

Our Service

Our Training