Local Reviews
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C - Parma Heights, OH
Mac did a great job
Great service,worked around my schedule,and fixed right
Ronald - Willowick, OH
Great service
Lee - Avon, OH
Very polite. on time, clean up his work area
great service
Richard - Willoughby, OH
our washing machine was diagnosed quickly & correctly
Great work to get it going again
Richard - Parma Heights, OH
Great customer service
Great
Al - Rocky River, OH
Fabulous! All done as promised. Corrina was very professional and personally delightful. Would gladly recommend and call you again if needed for anything else. Thanks.
Excellent service
Patrick - Lakewood, OH
It got fixed, and quickly!
Tina
Christine - Strongsville, OH
MAC was a talented technician . Friendly , confident . My oven got fixed!
Refrigerator Service
Muriel - Aurora, OH
Brian and Joe did a great job, Friendly, knowledgeable and professional.
Great Service
Karen - Strongsville, OH
Our tech Mac was fantastic. Very personable and friendly, and Extremely knowledgeable.
washing machine problem
George - Conneaut, OH
Corona was absolutely amazing. Arrived on time, completed the work in record time and was great at communicating
Reid - Lakewood, OH
Very good service, Mac was very nice
Richard - Parma Heights, OH
Good service and on time
Timely, efficient
April - Painesville, OH
Washer repair estimate
Fridge freeze
John - Independence, OH
Waasher
Nancy - Mentor, OH
michele
Michele - North Royalton, OH
Lot of information and good service
Excellent service
Jeffrey - Fairport Harbor, OH
Great Service
David - Garfield Heights, OH
Very happy with service. On time and professional.
Rita - Sheffield Lake, OH
On time, professional. No hassles. Explained repairs needed and accomplished them. Highly recommend them.
Sevice Call
Donald - Columbia Station, OH
Tech was friendly and professional
Wonderful service
Judy - Painesville, OH
Timely and professional. Service was great
Salim - Beachwood, OH
Great swrvoce
Katie - Jefferson, OH
Prompt, courteous service!
Paul - Perry, OH
Positive, helpful experience!
Fixed problem
Danah - Chagrin Falls, OH
Great!
Nancy - Chesterland, OH
Joanne
Joanne - Painesville, OH
Bad price / professional tech
Wes - Perry, OH
Response from Fred's Appliance Service:
Hi Wes, Thank you for taking the time to share your experience with us! We are happy to hear that Art provided you with professional service and that your dishwasher is up and running again. We pride ourselves in offering stellar service in every way! We frequently evaluate our pricing structure to ensure that it is both fair and allows us to continue to offer quality service. Thank you again for sharing! Have a great week! The Fred's Team
Service Top Notch
Barbara - Westlake, OH
John
John - Strongsville, OH
Fred’s Technicians did a great job. The dishwasher has been working fine since the repairs!
Great
John - Lakewood, OH
Tech did a Great job
Service plan
Muriel - Aurora, OH
Good
Training included
Carrie - Brooklyn, OH
I felt bad they had to come out due to me not realizing I had to run the hot water before running the dishwasher. They were very professional!
Response from Fred's Appliance Service:
Hi Carrie! Thanks for dropping us a note. Don't feel too bad about yourself. Appliances sometimes even get the best of us, and we're the experts! Thanks again! -the Fred's Team
He was great.
Alex - North Ridgeville, OH
Helpful
Gar - Cleveland, OH
All around great experience
Chris - Avon Lake, OH
Great service! Corina was professional, informative, and incredibly kind! I would recommend her any day of the week to anyone!
Great and fast service
Kaila - Sheffield Lake, OH
I was more than impressed with how quickly Fred’s got the job done. Would recommend.
Great service as usual
Heather - Diamond, OH
Always a great experience
no problem
Claude - Mentor, OH
No problem found by Jason except he found debris in filter and suggested we clean off items more thoroughly. Dishes were much cleaner after running the next load. Wish he had shown us how to check the filter and clean it if necessary.
Response from Fred's Appliance Service:
Hi Claude, We appreciate you sharing your review with us! Unfortunately, there are lots of things that can prevent dishes from getting clean and can be difficult to troubleshoot over the phone. We are happy that Jason was able to assist with the debris in the filter and that the machine is now working properly. Let us know if you have any questions on his suggestions on how to prevent this in the future! Have a great week! The Fred's Team
Great service
Richard - Kirtland, OH
Excellent service
Patrick - Lakewood, OH
Paul was on time, efficient, and explained things very clearly. I was also pleasantly surprised with how quickly I was able to get an appointment with Fred's.
excellent service.
Nancy - Cleveland, OH
Dishwasher-Great Tech
Kevin - Fairview Park, OH
Awesome customer service and diagnosis. Clean, friendly and knowledgeable. Quick and respectful. Would use him again.
Great service
Mary - North Ridgeville, OH
Great technician
Linda
Linda - Cleveland, OH
Corina is great. Efficient service, and you would never know she was here after she’s left. She is immaculate.
Great service
Jeremy - Rocky River, OH
Quick response, I like the ability to track the technician so you have a good idea of when they will be at your location.
Brian
Brian - Mentor, OH
Great Service
Mary - Brooklyn, OH
Paul was very knowledgeable and fix our issue with the dryer.
Great Service
Melissa - Jefferson, OH
Jason was professional and efficient.
Joanne
Joanne - Avon, OH
Great service
Brandon
Brandon - Lorain, OH
Great service, and quick!
Great Service from Gabriel!
Sheryl - Avon, OH
The whole experience of scheduling and monitoring the service man on the date of service was all great. Gabriel was a terrific person, very professional and explained everything to me. I really appreciated it!
Warranty service
Eldo - Warrensville Heights, OH
Great
Great service
Leann - Kent, OH
Very professional and well mannered.
John - North Olmsted, OH
Gab took a step by step approach to finding out what the problem was with our dishwasher. And he fixed it! It was a pleasure to work with him.
Friendly service, very fast
Christopher - Kent, OH
Brian and Joe called me to tell me they could be earlier than expected which was great. They came in, took a look at my washer, explained my problem, fixed it on the spot within minutes, and charged a very acceptable price.
quality and prompt customer service
Doc - Cleveland, OH
Very exceptional service call
Michael - Mentor, OH
Very professional with quality of workmanship being outstanding
Kim
Kim - Parma Heights, OH
We had a rather unique problem and the service technician did an outstanding job explaining in laymen's terms what we needed to know and why. Kudos to Cory! And Fred's Appliance! From customer service to the tech. Outstanding service!
Great service
Greg - Shaker Heights, OH
Excellent service 6 stars!!!!!
Sonya - Lyndhurst, OH
The schedulers were great. The tech was personable, knowledgeable and you could see it was his passion. He cared about his job and about me as his cus
Leisa - Brecksville, OH
Great service
HelenLouise - Garrettsville, OH
He was very professional and went about is job with very good knowledge of explaining the issue with us.
Very nice, timely n efficient repair
Terri - Ashtabula, OH
On time and fast
Bob - Lyndhurst, OH
Dan was on time , friendly and knew what he was doing.
clothes washer
Ted - Montville, OH
very good job, quick and correct.
Great service
Muneerah - Maple Heights, OH
Professional, prompt, and fast
Great Service
Doris - Avon Lake, OH
Service tech very professional and was kept updated at all times.
Dori
Dori - Sheffield Lake, OH
I feel that the cost for the call was understandable. On the other hand, there should not have been a labor cost because the part had a warranty! It cost us over $200 for the lights in a brand new refrigerator! Ridiculous!
Response from Fred's Appliance Service:
Hi Dori, Thank you for you review! We always keep our diagnostic, parts, and labor charges separate. This way, our customers always know exactly what they are paying for and can make decisions regarding their repair accordingly. After reviewing your account, I see that Whirlpool chose to offer you a courtesy concession to cover the parts for you. This means that you were only responsible for the diagnostic and labor charges and were charged the amount that the technician quoted prior to the repair. We apologize if you feel that this is unfair in any way. We would recommend reaching out to Whirlpool if you feel that they should have also covered the labor charges. Have a great week and stay warm! The Fred's Team
Great service, as always
Muriel - Aurora, OH
as above
Paul
Jon - Cleveland Heights, OH
Outstanding job. Neat, timely, courteous. Couldn't be better.
Dan & Nick were Gr8‼️
Cheri - Chagrin Falls, OH
Dan & 8th day trainee Nick Falsone were GR8‼️ They were polite, pleasant, prompt & professional ‼️
Great
Lynn - Kirtland, OH
Excellent service The tech was great Fixed the problem Right away very happy With your company Thanks
review Macaulay
Jean - Parma, OH
5 star service and serviceman
Ralph - Avon, OH
Gabriel is an asset that I hope you realize you have he is very respectful of his customers and their home he has great abilities and knowledge of his job Gabriel loves his company and can’t believe how much his supervisor actually cares about him while he was sharing this info with me I could not stop thinking that I could not believe how much he cares for his customers please thank the person that was smart enough to hire Gabriel if 10 is the max he surpasses that
Great professional service!
James - Seven Hills, OH
Very prompt and it’s great to follow the technician’s progress so you know when he is coming. Great communication!
Marticia
Marticia - Cleveland, OH
Jason healed our cook top!
Arthur - Painesville, OH
Warranty Repair
Philip - Painesville, OH
Quickly confirmed problem, new part arrived in two days, installed no problems
Joyce
Joyce - Parma, OH
Great service
Fixed my washing machine
Adam - University Heights, OH
They fixed the problem with our washer, and even checked on our fridge too.
Great job! Quick and excellent job.
Jeffrey - Shaker Heights, OH
Great service
Emily - Brecksville, OH
Mac was friendly, professional, and was able to diagnose the problem quickly. He did a great job.
Great service
Rita - Middleburg Heights, OH
Very helpfully and respectful young man
Great experience
Louis - Amherst, OH
Great service!
Larissa - Avon, OH
Corina’s professionalism and service were outstanding.
Perfect
Linda - Elyria, OH
Perfect service. Repair person arrived on schedule. Repair made quickly
Dan was very professional and within a few minutes knew exactly what the problem was.
Roz - Moreland Hills, OH
We were very pleased with Dan's explanations regarding the water filter. I asked him "how long can you keep the refrigerator door open when cleaning inside". He told us just a short time. If I need an appointment again, I will ask for Dan.
GREAT SERVICE
Ronald - Cleveland, OH
great service repairman gave all answer we needed
Excellent
Customer - Huntsburg, OH
Been using Fred's Appliance for many years now. You can't beat their professionalism, customer service, and technical knowledge!
Best of the best
Nebal - North Royalton, OH
Great service
Great service
Dirk - Bay Village, OH
Corina was pleasant professional and timely
Paul
Paul - Chesterland, OH
Response from Fred's Appliance Service:
Hello! Thank you so much for taking to time to leave us some stars. I've reviewed your service history, and I've found we didn't quite get it right the first time out. I see we're scheduled to get you squared away this MON 1/28. Sorry for the troubles, but, we will prevail! Thank you! -The Fred's Team
Terrific & Prompt Service
Greg - North Ridgeville, OH
service
Roger - Painesville, OH
Jason was good. Whirlpool stinks. A less than three year refrigerator with a factory defective part was not covered at all. Had to get a new refrigerator. Not happy with whirlpool.
Service Top Notch
Barbara - Westlake, OH
Corina was FABULOUS!!!!!
very professional
George - Westlake, OH
Incredible
John - Avon Lake, OH
Best service impeccable personal
Service call on time - great service from Dave
Gay - North Ridgeville, OH
Very personable guy and explained things well.
Quick service
Lois - Parma, OH
Courteous, friendly, worked hard to find problem.
As usual, SUPER!
Kathy - Madison, OH
Jeff is very polite and professional. I never stress when I need to call Fred’s Appliance because I know my problem will be fixed to my satisfaction.
Best around.
Richard - Elyria, OH
Always good work.
Robert
Robert - Mayfield Heights, OH
Professional, punctual, and quick
Michael - North Royalton, OH
Technician David I believe was his name was great I even called to let Fred’s know how satisfied I was with his service
Great
Joe - Independence, OH
Great
Good
David - North Royalton, OH
It was very good
prompt and courteous
Dale - Geneva, OH
great service
Oswaldo - Lorain, OH
very respectful and clean.
Great Service - Knowledgeable Tech
Roy - Mentor-on-the-Lake, OH
very knowledgable, awesome guy
Larry - Rock Creek, OH
Good Job
Diane - Willoughby, OH
Competant service delivered by a good technician who very helpful, too!
Freezer repair
Cheryl - Chagrin Falls, OH
Hopefully this will get fixed as Fred’s appliance is here once a year
Very knowledgeable and helpful
Marlene - Mentor, OH
He fixed the problem fast and shared his knowledge of how to properly operate my dryer. What a valuable employee!
Great Service
Lindsay - Chagrin Falls, OH
Great service. Very fast!
Arlo - Lakewood, OH
Deborah
Deborah - Cleveland Heights, OH
The best service of any company with whom I’ve worked! All the employees, from the schedulers to the repair people, are both professional and very personable - a rare combination today. I was amazed that your company understood that the problem with my appliance is a design flaw, not my fault, and that you determined on your own not to charge me. I thought I’d have to argue about this but I didn’t even have to present my side - it as already acknowledged by your company. The scheduling feature you offer, of setting a reasonable amount of time in which the repair person is to arrive and then providing a site on which I can follow the repair person’s progress, is excellent! I even received a call telling me that the repair person had just left their last appointment and was on their way. That is so thoughtful, so convenient, and (sadly) so unusual in today’s marketplace. You are truly in the 21st century and I love working with you!!!
Great visit
Mike/sandra - Broadview Heights, OH
David was very knowledgable
So knowledgeable professional
Christine - Rocky River, OH
Assessed all issues- explained clearly on time stated in contact- did what they said they would do-👍👍👍
Fabulous service!
Lauren - Chardon, OH
Brian, as with everyone I have dealt with at Fred's, is knowledgeable, professional, and extremely courteous, but he is my favorite.
Great Service
Kristin - Lyndhurst, OH
Very thorough.
Carol - Streetsboro, OH
Paul was professional and courteous!
Ilene - Brooklyn, OH
Paul immediately put on his foot covers which I greatly appreciated. He is a kind person and an efficient worker.
Gregg
Gregg - Madison, OH
He did a great job. It took three times to become great, but a job well done.
Great Follow through
Louise - Fairview Park, OH
How about a few more women as technician? Can't you actively reach out to them?
Great service
Tammy - Madison, OH
Service was amazing
Christina - Parma Heights, OH
great service
Zandra - South Euclid, OH
Willie
Willie - Avon Lake, OH
Really great service. Everyone is knowledgeable and courteous. Could not imagine using anyone else. I recommend highly.
Great service, very thorough!
Cory - Cleveland, OH
Really nice and thorough work. Clean and professional.
Fred's Tech Service
William - Cleveland, OH
Dan showed up within the designated time frame. He quickly assessed the issue, did the repair, verified everything worked, and was on to his next call. It doesn't get any better than that.
David was polite, and kept me informed as to the problem and how it was to be resolved.
Thomas - Strongsville, OH
Great Service
Suzanne - North Ridgeville, OH
great service
Karen - Grafton, OH
he advised me how to handle the problem if it occurs in the future
Susan
Susan - Euclid, OH
The service man was very good.
Great service
John - Middleburg Heights, OH
Professional and Personable
Tom - Chardon, OH
Jeff was very thorough. His competence is obvious. He took the time to explain the situation. I was very impressed with Jeff personally.. Fred’s Appliace Service provided outstanding service.
Excellent
Adam - Chagrin Falls, OH
Washing Machine Repair
Daniel - Avon Lake, OH
Very knowledgeable & Professional
Very professional
Valerie - Westlake, OH
Mac knew what the problem was immediately and ordered the part to fix my dishwasher which came the next day and he fixed it promptly the following day.
Pros
Lindia - Warrensville Heights, OH
Both gentlemen, I can't remember the names, were very professional. They put covers on their feet to protect my wood flooring and preceded to fix my appliance. They did in a timely and professional manner. I would definitely recommend to family and friends.
Great Service
Robert - Kent, OH
Thank you!
Kathy - Madison, OH
Efficient and friendly... it doesn’t get any better than that.
Great
Rosie - Lorain, OH
10 good job
service technician
Laura - Willoughby, OH
He was prompt with his appointment and definitely knows what he's doing.
Excellent
David - Ravenna, OH
Work was done on time and efficiently; technician was friendly and professional.
Kathy
Kathy - Aurora, OH
Alway a good experience
Great
Sue - Olmsted Township, OH
Prompt service, professional staff members
Jean - Ravenna, OH
Brian and his assistant were on time by the exact minute shown on the technician tracking site. Had a very short but thorough examination of our washer, and it ended with no additional charges aside from the service call. Love the site where we were able to track the status of our service call at any moment. Will definitely use this company in the future! Thank you!
Rebecca
Rebecca - North Ridgeville, OH
Great service. Friendly technicians
Professional-prompt-knowkedgable
Russell - Bay Village, OH
Good tech
Smart guys
Karen - Streetsboro, OH
Very good service they both deserve a bonus!!! Way better then the other place i had come out. I also got samples!!!!
Great service, pleasant serviceman, on time
Alice - Lorain, OH
She really was great. Explained everything to me.
Karen - Westlake, OH
Great Service
Joe - Columbia Station, OH
David did a wonderful job troubleshooting and repairing my dishwasher
Refrigerator is not operational after service.
William - Willoughby, OH
Still searching for a repair.
Response from Fred's Appliance Service:
Hello William, Thank you for sharing your review, we are sorry to hear that your refrigerator is not working! We will be happy to send a technician out at no charge to take another look. Someone from our office will be calling you shortly to schedule an appointment. Thank you! The Fred's Team
Experienced technician
Therese - North Royalton, OH
Mac was able to quickly analyze the problem with my refrigerator ice-maker and easily fix it due to his experience with the appliance.
Fast, Fine Work
Robert - Solon, OH
The guys showed up in less than an hour. Needing hot water fir the lyrme to unstop the disposal, they also discovered an unrelated issue. Thr e/pilot on our water heater for some reason had done an emergency shutoff. Fixed that and got the kitchen drains freed up. Reasonable price. Fantastic service.
Great Service
Mark - Kent, OH
Very knowledgeable
Great service
Jackie - Solon, OH
Great service
John B - Strongsville, OH
Great service. The scheduling and tracking was excellent. Thanks
Extremely polite service tech
Joanne - Chagrin Falls, OH
Paul did a really great job in a timely and friendly way!
Friendly staff, prompt response, on time we’ll communicated
Jim - Chardon, OH
Everyone was friendly and helpful on time and well communicated with show up times highly recommend I had a two incedents on our extended warranty Fred’s fulfilled both promptly with no incedent
Awesome staff and very efficient
Dustin - Chagrin Falls, OH
Best appliance repair experience I’ve ever had. The service technician was fast, efficient, and fixed the problems right away.
Great Service
Eileen - Avon Lake, OH
Corina was very efficient and professional
great service
Laura - Willoughby, OH
Sent from an extended warranty service. I am very happy with the follow up appointment options and will use them for service on other appliances I have. I can't rate the pricing for service since I was under warranty
thanks!!
Joanne - Kent, OH
I liked your direct and honest attitude during the visit. You are "user friendly" and that's wonderful! have a great day all day, B.
Service Pro
Andrew - Parma Heights, OH
Mac was very helpful in diagnosing the problem and explaining it to my home warranty company. He was very cordial and professional. I would definitely recommend Fred’s to anybody in need of appliance repair.
Great service, very prompt
Rhonda - Conneaut, OH
Great service
Greg - Shaker Heights, OH
satisfied
Rex - Rock Creek, OH
a little pricey.
Tom
Thomas - North Ridgeville, OH
Great technician
Judith
Judith - Broadview Heights, OH
Whirpool Washer/Dryer Repair
Joe - Ashtabula, OH
The technician was very professional and provided a thorough explanation of the problem.
Outstanding tech - wonderful
Karen - North Ridgeville, OH
Our dishwasher's wires and panel burned and melted. Gabriel explained everything to us. Always on time, love the tracker provided in the e-mail. Gabriel was knowledgeable and unfortunately kept finding more damage from the burned wires and had to come back. We were always glad to see him
Good Service
Kathleen - Kirtland, OH
Appreciated the multiple ways I was contacted to provide adknowledgement of call, and status of repair man arrival timeframe.
She was a pro
Laurie - Lakewood, OH
Relentless!
Carole - North Royalton, OH
Had a problem that just wouldn't go away. Fred's didn't give up. They sent a new set of eyes out and the problem was corrected. So grateful for both of my service techs. They were great.
Great service
Robin - Euclid, OH
Corina was amazing as she was knowledgable and got the job done fast. Thanks for great service!!
Great Service
Irene - Parma Heights, OH
Knowledgeable repairman. Listened to my concerns, addressed all issues. Great customer service and would highly recommend him.
Great service
John - Madison, OH
On-time, efficient & knowledgeable service! Brought our broken washer back to life & gave great advice to help us talk to the appliance manufacturer. Highly recommend! (And scheduling is super easy too!!)
Polite and professional
Jacquelyn - Avon Lake, OH
Gabriel was great to work with!
Great service awesome prices
Jean - Warrensville Heights, OH
Pleasant and informative I Would recommend to anyone
As always great service
Muriel - Aurora, OH
2 men ....polite and professional
Great Job
Chuck - Chagrin Falls, OH
The technician was prompt, knowledgeable and courteous. I would have them back any time for appliance service.
Satisfied
Barbara - Solon, OH
great service
Mark - Chagrin Falls, OH
service
Jim - Rocky River, OH
Corey did a great job
Found problem, fixed machine
Matthew - Ravenna, OH
Tech found problem quickly, ordered parts, had them shipped to my house, showed up next day and installed them. No muss, no fuss
Veda
Veda - Avon, OH
Service was excellent ! Hope the second replaced part works !! Very pleasant person to service us.
Christie
Christie - Westlake, OH
Great service
Fred - Mentor, OH
Dan was very informative. Great service.
Good service and helpful hints
Conrad - Rocky River, OH
Mack took care of refrigerator drainage problem and provided helpful hints for preventing/treating the problem in the future
Very good service, did not expect labor additional to service charge
Vincent - Lyndhurst, OH
Poor service
Jenny - Chagrin Falls, OH
Service tech called to determine (1) the cause of crack in my glass stove top and (2) detrrmine why i reveive random error code on the stove top. Technicians were unable to detrrmine either. Sis not seem to know what they were doing.
Response from Fred's Appliance Service:
Hello Jenny! Thanks for dropping us a note. We've reviewed your service records. Your job is currently pending. It has been turned over to Jenn-Air to make the final decision on your repair. We're very sorry for the miscommunication. We're reaching out to Jenn-Air again on your behalf to check the status. Following, we will be in touch with you! Thanks again for your time. -The Fred's Team
A professional
Steven - Westlake, OH
Very professional, helpful and courtyard.
Very professional and friendly service!
Sue - Willoughby, OH
They were very fast and pleasant. They were through on no time. I was very pleased with the service
Gloria - Sheffield Lake, OH
unfortunately, our problem is still not fixed
Tony - Cleveland, OH
i believe the serviceman should stay long enough thru a washing cycle to make sure it does what it is suppose to.
Response from Fred's Appliance Service:
Hello Tony! Thanks for taking the time to drop us a line. We're sorry you're still having troubles. We're going to call you shortly to get this problem resolved for you. Speak soon, and have a wonderful week. -The Fred's Team
Issue wasn't handled
Eric - North Ridgeville, OH
My wife was home at the time and the service guy said our fridge was fine. I disagree. The mullion flap on the left door of the fridge does not open fully when the door is opened after the right door. Therefore, when the right door is closed first, the mullion bangs into the front of the door. There is no way in hell this is supposed to happen.
Response from Fred's Appliance Service:
Hi Eric! Thanks so much for dropping us a note. Very sorry you're not feeling your refrigerator mullion flap is quite right. We will get right back out there to take another look and get this problem squared away for you. We will be contacting you shortly to schedule. Thank you!! -The Fred's Team
Corey L.
DISHWASHER WHIRLPOOL WDTA50SAHNO "Installed drain hose, with drain loops, drain hose still needs installed through cabinet higher than the drain pump, unit now drains down to top of filter, could here water trickling after garbage disposal, advised customer to have sink trap and gd cleaned out"
Gabriel P.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Found frost and ice on evap steam completely replace all parts,opt test ok"
Gabriel P.
REFRIGERATOR FRIGIDAIRE LFTR2021TF0 "Replace parts order,opt test ok"
Gabriel P.
WASHER WHIRLPOOL WTW4816FW2 "Replace pump,opt test ok"
Corina B.
DRYER ROPER RGD4340SQ1 Replaced the motor and wheel. Optest ok.
Corey L.
REFRIGERATOR KITCHENAID KRFC704FSS01 "Customer complaint ice bin is clumping in ice bin and now it won’t dispense at all, confirmed found ice build up behind ice bin, temps were 5 in ice bin 42 ff setting at 41 and -3 in frz, called Bob Rawlings with wpl wanted pictures of ice build up patterns in ice compartment, found a bag of food fell between frz door and shelving not allowing frz door to seal creating chunks of ice under drawer over working the unit, coupling on ice bin broken due to frozen clumps, advised customer door being opened for more than just a few minutes can warm up unit enough to melt the ice, XXCUSTOMER TO INSTALL; ordrng 1 W10910401 (ice-contnr)"
Jason N.
RANGE WHIRLPOOL WEE760H0DH0 "Installed listed control board, checked all functions. Op test good."
Jason N.
WASHER MAYTAG MVWB865GW0 "Cc unit making noises like gears grindingRan auto test and calibration, no abnormal sounds at this time. Customer said noise from drain pump was the sound, making clicking noise. Advised customer that this sound is normal. Op test good."
Gabriel P.
WASHER WHIRLPOOL WTW4816FW2 "Call bj to figure out noise and we end testing parts we thought it was a bad cam or shifter replace parts but didn’t took noise away call tech line spoke to tj and he had me to tilt washer and ran manual agitation and had me look underneath as it agitate I felt the only thing that felt the vibration was motor and he said that’s what could be the issue ordering motor ; ordrng 1 W10890624 (motor-drve), used 1 W10721967 (PULLEY), and 1 W10913953 (ACTUATOR) from stock"
Corina B.
REFRIGERATOR KITCHENAID KSSC48FMS00 "CC that the deli bin and bottle water are freezing. Ff at bottom of the 32* and the top 39*. Found the deli drawer is set on jelly’s, changed the control to vegetables and fruit. Raised the ff section to 38*. Optest ok."
Joe O.
WASHER WHIRLPOOL WTW5000DW2 Cc: not spinning clothes outFound error code f7e6 motor faultRan test 3 and test 3bMotor windings have 5.5 ohmsVoltage was there at pins j2-4&5 and j2-4&6Capacitor checked goodOp test ok
Corina B.
RANGE WHIRLPOOL WFG550S0HZ1 CC that the lt side hinge is hard to close and door does not close all the way. Removed the door adjusted the hinges. Door is still farther out on the left hand side wants the hinges and receivers to be replaced. Office to order parts; ordrng 2 W10647259 (hinge-recv)s and 1 WPW10299224 (hinge-door) and 1 WPW10299227 (hinge-door)
Joe O.
WASHER MAYTAG MVWX655DW1 Installed controlRan auto test and calibration Op test ok
Corina B.
WASHER MAYTAG MVWB725BW0 "CC that the lock keeps locking and unlocking. Ran diag f82 Lid Lock Failure, checked the lid lock is out of range. Will need a new latch. Office to order part. ; ordrng 1 WPW10619844 (latch)"
Joe O.
DISHWASHER KITCHENAID KDTE334GBS0 Installed sump assembly Ran test cycleOp test ok
Macaulay G.
RANGE WHIRLPOOL WGG745S0FS02 Replaced grate kit and valve. All tested ok.
Jason N.
WASHER WHIRLPOOL WFW95HEDW0 "Installed listed door lock assy. Ran auto test, water pressure into machine very poor. Home pressure at 40psi. Checked inlet valve screens. Screens clogged. Inadequate water coming into tube. Unit needs inlet valve assembly ; ordrng 1 WPW10435242 (valve)"
Jason N.
REFRIGERATOR GE GSL25JFTFBS "Cc unit not coolingFound unit with only lights on, no front panel display, no compressor operation. Checked power in to unit, 123v H to N, missing ground, checked several outlets around kitchen same way, found one with good power, ran extension cord to outlet, unit still not working, checked power on main board to front panel, should be 14v dc, voltage fluctuates from 0 to 12 rapidly. Unit needs main board, advised customer to contact electrician about floating ground issue with kitchen circuit.; ordrng 1 WR55X10942P (board asm main contr24273), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Macaulay G.
WASHER MAYTAG MHW3505FW0 Found drain was clogged. Cleared drain. All tested ok.
Gabriel P.
WASHER WHIRLPOOL WTW7500GW0 Replace part opt test ok
Corina B.
WASHER MAYTAG MVWB835DW4 "CC that there is no water when it starts. Ran diag no codes. Ran the cold and hot water valves, good. Ran a calibration. Optest ok."
Jason N.
WASHER WHIRLPOOL WFW5620HW0 "Cc unit making grinding noiseCustomer showed popRan auto test, unit making grinding/scraping noise on low speed spin.Removed back panel, removed rotor, found stator mount bolt loose inside. Plastic debris from both rotor and stator everywhere inside. Ordering new rotor and stator. ; ordrng 1 W11314361 (rotor) and 1 W11314659 (stator) and 6 W11314661 (screw)s"
Gabriel P.
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "When took ice bin out the icemaker was harvesting the ice the valve turn on and fill icemaker explain customer again that it takes 4 hours to make 8 cubes of ice it doesn’t go any faster there was 16 cubes of ice on ice bin when I took it out plus the 8 cubes that icemaker harvest in front of me when I took out ice bin ,ice maker working,opt test ok"
Joe O.
DISHWASHER WHIRLPOOL MDB8959SFE4 Cc: track brokenFound track on right broken and track on left grinding and jammingNeeds tracks (right and left)Mix up on model number incorrect parts shipped; ordrng 1 W11259785 (track) and 1 W11259786 (track)
Jeff M.
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Icemaker was not sending power to the water valves replace the icemaker a truck stock unit tested good; used 1 W10884390 (ICE MAKER ASSY) from stock
Corina B.
DISHWASHER FRIGIDAIRE FGCD2444SA1A Replaced the valve. Optest ok. ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Corina B.
DRYER MAYTAG MEDX655DW1 Replaced the fuse. Optest ok.
Corina B.
DRYER MAYTAG MGDC300BW1 "Replaced the chute, timer and fuse. Optest ok."
Dan H.
OTR MICROWAVE MAYTAG MMV4206FZ3 "Customer complaint that unit does nothing , found display blank, found fuse open, jumped out, heated a glass of water, installed new fuse, op test good ; used 1 W10138793 (FUSE, MICROWAVE) from stock"
Jason N.
STACK W/D MAYTAG LSE7804ACE Installed listed drum belt. Op test good.
Jason N.
DISHWASHER WHIRLPOOL WDF540PADW3 "Cc unit leaking from middle of unitCustomer showed popRan wash test with door skin off, found water leaking past tub seal through door latch assembly. Found tub seal wrinkled in center of tub, straightened out. Reran wash test. Checked for water sitting on top of door, none present. Op test good."
Dan H.
DRYER WHIRLPOOL EED4100WQ0 "Customer complaint that unit is not working, found thermal fuse open , found thermal cut off open, contact tm-or open should be closed unit needs timer, cut off kit and thermal fuse , customer does not want repair at this time; ordrng 1 279816 (thermal cut off hi) and 1 3392519 (thermal fuse) and 1 WP8299780 (timer 138.08), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Joe O.
REFRIGERATOR WHIRLPOOL WRF532SMBB01 Cc: freezer temps not low enoughFound ball of ice on cap tubeFound unit only pulling .57 ampsNeeds evaporator and drier; ordrng 1 WPW10143759 (dryer) and 1 WPW10317013 (evaporator)
Joe O.
WASHER WHIRLPOOL WTW4816FW2 "Cc: unit not operating Found capacitor screw came loose and ripped the lower wire harnessNeeds lower wire harness, capacitor and pulley shield; ordrng 1 W10903237 (WIRE HARNESS) and 1 W11158830 (capacitor) and 1 WPW10427633 (pulley shield)"
Jeff M.
RANGE MAYTAG MGR6600FZ0 Installed new part unit op tested good
Corina B.
WASHER MAYTAG MVWB835DW4 "Entitlement came up. CC that when hitting the start it would beep twice and not do anything. Ran diag no codes. Ran an encoder test, passed. Ran a calibration. Start a normal cycle, hit pause and the start several times, Started back up. Advised cust to lightly touch the start button. Optest ok."
Corina B.
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Cust showed pop, sent pic. CC that the unit fills and does not wash. Ran diag 4 3- wash Motor Not Running. Checked the control 0 volts. Will need a new control. Office to order part. Left the pump and motor there; ordrng 1 W11305297 (cntrl-elec)"
David R.
DRYER GE GTD42EASJ0WW black marks getting on clothing, straight line on clothes. Cannot see any gaps. Ordering belt, duct assy, bearing top and filter.Called TechlineChuckExplained if this is a problem, could be something with washer or something besides dryer. Replace the duct assembly, top bearing, and also lean dryer back with a shim or adjust legs higher to keep clothes in back of dryer.; ordrng 1 WE01X25216 (DUCT ASSEMBLY ) and 1 WE03X23881 (FILTER) and 1 WE03X25217 (BEARING TOP) and 1 WE12M29 (BELT)"
Jeff M.
DISHWASHER GE GDT655SMJ2ES I installed a new part unit failed to start. The machine also needs new main control the user interface does have signs of damage on it; ordrng 1 WD21X23456 (MAIN)
Paul P.
REFRIGERATOR WHIRLPOOL WRS325FDAW01 "Installed water tubes and filter housing. Used (1) 5/16” x 1/4” compression coupler, not working yet, picked up another coupler, multiple lines had been cut. Leveled doors. Customer previously stated they may be contacting office about lights in refrigerator not listed on this appointment. This would be the FZ LED module, if they wanted it done a quote would need built."
Jeff M.
REFRIGERATOR FRIGIDAIRE LFSS2612TF The unit I spin the metal rotating chopper blades were bent at Benson back in place looks terrible probably will happen again. Order a ice bin customer can install ; ordrng 1 241860803 (ice container asm)
Jeff M.
RANGE GE ZDP366NP2SS Installed new part unit op tested good
Jeff M.
DISHWASHER GE GDF610PMJ2ES The unit is getting power at the control. The unit will not turn on the unit needs a new main n ui; ordrng 1 WD21X23462 (UI) and 1 WD21X24798 (MAIN CONTROL )
Jeff M.
WASHER MAYTAG MVWC465HW The loud obnoxious sound was coming from a Fred’s water mat that was underneath the machine. Ironic
Jeff M.
REFRIGERATOR WHIRLPOOL MRT118FZEM00 Installed new part unit op tested good ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Arthur V.
WASHER WHIRLPOOL WTW4616FW2 Found issue is with customer sink. Sink has a crack causing issue. Unit checks good. Op test good
Arthur V.
WASHER MAYTAG A7300 Found oil covered bottom of washer. Dust cap filled with oil from brake assy. Non repairable. Special tools needed that are no longer available to remove and install these parts. Parts needed are 1-12112425. And wp6-2011900. Advised someone would contact customer in 2-3 busines days could not duplicate the overfilling issue. ; saved tckt
Arthur V.
WALL OVEN/MICRO GE JT3800SH2SS "Customer getting a thermal sensor error. In diagnostics getting a f34 error. Tyler suggested to hard wire sensor first ( sensor reading 1085 ohms at room temperature) and only replaced main control if that doesn’t work Hard wired sensor. Tested unit at 350 Unit tests no good. Error reappeared. Needs control bd ; ordrng 1 WB27X32624 (CONTROL ), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Arthur V.
WINE COOLER KITCHENAID KUWS24LSBS01 Wrong part ordered by me. Please order correct t stat AV only ; ordrng 1 WP4344859 (thermostat)
Arthur V.
WASHER MAYTAG MVWB855DC Replaced gearcase and washplate. Recalibrated. Op test good Replaced hot water hose washer.
Arthur V.
WASHER KENMORE 417.6172351 Customer thought the water sound the tub makes when moved was from it not completely draining. Advised customer to clean her washer with a commercial washing machine cleaner — water sound is the water ring for balancing the tub —-
Macaulay G.
REFRIGERATOR MAYTAG MBF1958FEZ02 Replaced damper assembly. All tested ok.
Macaulay G.
WASHER MAYTAG MVWB765FW0 Replaced control board and pressure house. Ran diagnostics tests and calibration. All tested ok.
Macaulay G.
REFRIGERATOR GE GSH25JSTASS "Replaced thermostat and sensor. Defrost heater that was sent is broken. Office to reorder defrost heater.; ordrng 1 WR51X10055 (heater,defrost)"
Macaulay G.
WASHER WHIRLPOOL WTW8500DC4 Replaced stator and gear case. Ran calibration. All tested ok.
Macaulay G.
REFRIGERATOR WHIRLPOOL WRX988SIBM00 Replaced thermistor and led module. All tested ok.
David R.
WASHER GE GTW680BSJ5WS "Cc that washer will time out by its self midway or before end of cycle. Error codes 23,25,26,31. Service bulletin about washer shutting off by itself, check and replace lid lock. In spin mode will be a banging noise for 5-7 seconds and then cut off. Went through all cycles, all components are fine. Checked underneath unit. All components are good. Valves are clean. Power to outlet is good. Ordering control, lid lock and harness, gearcase platform *** requesting tech to show how to take off nut holding gearcase/basket washer on. I know GP knows how. Want to see what banging noise is. Requesting double labor.; ordrng 1 WH01X27954 (LID LOCK) and 1 WH18X28177 (CONTROL.) and 1 WH19X24141 (LID LOCK HARNESS.) and 1 WH38X27333 (PLATFORM KIT)"
David R.
WASHER WHIRLPOOL WFW75HEFW0 "CC washer will get down to end of cycle at 8 minutes. Tumble back and forth for a while then go to zero and stop. Service pointer about wet clothes at end of cycle. No obstructions, basket is moving freely, drain is clear. Service pointer goes over detergent use and if the load is uneven. Explained to customer look over use and care guide. Said this happened 4/5 times in a row. Ran test cycle, all components are good. Ordering control.*******needs last call of the day ; ordrng 1 W11201274 (CONTROL )"
David R.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Cc of taste in ice, still on going problem, customer said ice maker has been replaced 4/5 times and also water water valve and water line have been replaced. Customer told me to just remove icemaker, she doesn’t want it and shut off water line. Ordering water tube cover and screwsCalled Techline.KathyTraces of plastic in flex water line. Need to remove and install Pex or copperW105351527724819776; ordrng 2 W10651374 (screw)s and 1 WPW10339203 (cover-tube)"
David R.
WASHER WHIRLPOOL GSQ9631LW0 "Banging when at end of spin cycle. Could be problem with brake and drive tube. Checked, has signs of wear, no grease or water anywhere. Sprayed with lubricant while in spin mode. Op test ok."
David R.
RANGE WHIRLPOOL WEG745H0FS0 "Customer said smelled smoke heard bang, front console control wasn’t working and unit will not spark. Wire harness looks good, no signs or charring. Found burn marks on spark module. Smelled little burning from control. Customer showed me screw broke inside orfice holder. Ordering all controls, orfice holder,****research screws for orfice holder.; ordrng 1 W10552126 (holder-orf) and 1 W10728529 (swtch-memb) and 1 W10860916 (module-spk) and 1 W10885068 (panl-cntrl) and 1 W10885069 (cntrl-elec) and 1 W11122852 (cntrl-elec) and 1 WPW10475149 (module-spk)"
David R.
WASHER MAYTAG MVWX655DW1 "Replaced all parts, calibrated, tested. All components are good, no leaks or noise. Op test ok."
Jeff M.
WASHER MAYTAG MVWX655DW Unit was making a clicking noise I found the clutch that’s missing. I found it. I added Loctite reassemble the clutch unit tested good
Arthur V.
RANGE FRIGIDAIRE FFES3025PSG Released lock using a wire hanger. After unlocking door op test good. Door locking and unlocking properly. Adjusted hook latch. Working now
Jason N.
OTR MICROWAVE WHIRLPOOL WMH31017HZ0 "Installed listed control board. Tested hood light function, light functions as intended on all power levels. Op test good."
Paul P.
REFRIGERATOR WHIRLPOOL WRF535SMBM00 "Water line to ice maker was pinched. Repaired water line, removed ice from bottom of freezer, and cycled to check water flow, now operating properly."
Jason N.
REFRIGERATOR WHIRLPOOL GB2FHDXWQ07 "Cc not cooling, freezer is fineConfirmed ff section at 65 degrees, no air flow from damperFound freezer evap frosted over, ran manual defrost cycle from board, good power in, drawing 3.8a. Defrost circuit good. Unit needs jazz board. Defrosted evap. Installed jazz board from truck stock, program to 01. Op test good.; used 1 WPW10503278 (MUST RETURN**CORE*CTRL BOARD) from stock"
Jason N.
RANGE MAYTAG MGR8650FZ0 "Installed listed regulator, op test still no good. Checked all voltages and continuity tests on wiring, all checked good according to tech sheet. called WP techline, suggested bad regulator or gas pressure in customer home too high, do not have any gas pressure test device to measure. Replace wire harness to valves. Ordering harness; ordrng 1 W10797420 (harns-wire) and 1 W11161843 (harns-wire) and 1 WPW10511278 (module-spk)"
Paul P.
DISHWASHER MAYTAG MDB6701AWW "Found dishwasher heater not shutting off, overheating the dishwasher, and damaged the spray arm, continuous signal from control. Office to order control, wash arm, wash arm cap, and heater.; ordrng 1 W10283681 (heater) and 1 WP6-918806 (arm- lower) and 1 WP99003083 (cap- wash) and 1 WPW10218837 (cntrl-elec)"
Paul P.
WASHER MAYTAG MHW5100DW0 "Tested washer, not draining. Removed water, checked pump, running in high ohms range, along with pressure sensor fault (not reading full time when manually tested). Used pump left with customer to replace existing pump. Sensor fault in power wash and sanitize settings, even with manually engaged, during diagnostics. Office to order control and pressure sensor.; ordrng 1 W11029844 (cntrl-elec) and 1 WPW10448876 (switch-wl)"
Jason N.
REFRIGERATOR AMANA ABB2221WEW1 Cc unit freezer leaking. Found drain clogged and iced over. Unit has duckbill style drain. Service pointer W10632338c replaces with p trap style drain. Special project S38253 covers parts and labor. Replaced drain with truck stock. Cleared freezer evap drain. Op test good; used 1 W10619951 (TUBE-DRAIN) from stock
Jason N.
REFRIGERATOR KITCHENAID KSRV22FVSS04 "Recovered refrigerant, installed new compressor and drier. Pulled system into a 28in/hg vacuum for 15 min. Shut off vac, watched gauges for any changes. No change, charge system with 5.3oz of r134a. Frost pattern on freezer evap, freezer starting to cool. Op test good. Advised customer to allow 24-48hrs for unit to return to normal temps."
Jason N.
DISHWASHER KITCHENAID KUDS03STSS0 "Cc unit door falls downFound right side door link broken, replaced both sides using truck stock. Op test good. Recovered part from wall oven that wasn’t needed."
Jason N.
RANGE WHIRLPOOL WFE510S0HB1 "Cc unit stove top and oven do not workVerified no functions are working. Checked power in to unit, only receiving 120v between L1 and L2. Advised customer to contact electrician."
Joe O.
REFRIGERATOR WHIRLPOOL ED5VHEXVB04 Installed ff door gasketTried to steam gasketSteamer not workingPut foam behind seal to get a proper sealOp test ok
Joe O.
DRYER MAYTAG MEDB835DW4 Cc: unit will run a cycle then won’t run for 6-24 hrsFound no stored error codesFound venting to be extremely longThe venting I can access is clear of debrisRan a load on normal cycleCalled whirlpool tech lineWhirlpool tech line says it sounds like it’s a issue with house powerWhirlpool states we need to come back when unit is in failure Let unit finish cycleUnit started right back upOp test okCustomer to call and try to get in for same day as it fails
Joe O.
WASHER GENERAL ELEC GTWN3000M1WS Installed water valveOp test ok
Joe O.
RANGE GE JKP55SP3SS "Installed back tco, switch limit bimetal, and blowerRan test bakeOp test ok"
Joe O.
WASHER MAYTAG MVWB765FW3 Cc: leakingFound water under unitRan auto test and calibrationRan manual fill and drainLeak could not be duplicatedOp test ok
Joe O.
REFRIGERATOR WHIRLPOOL GSS30C6EYY03 Installed latch and sealCustomer stated ice maker worked fine after CL leftReplaced ice makerOp test ok
Joe O.
REFRIGERATOR WHIRLPOOL WRF555SDFZ05 Cc: door gasket rippedFound door gasket rippedNeeds ff door gasket right sideCustomer to install; ordrng 1 W10830055 (gasket-fip)
Dan H.
ICEMAKER KITCHENAID KUIX305ESS1 See cb pvr; saved tckt
David R.
WASHER WHIRLPOOL WFW88HEAW0 "Found debris in drain housing, cleared. Ran, tested. Op test ok."
David R.
REFRIGERATOR KITCHENAID KFFS20EYMS01 Replaced gaskets. Op test ok.
David R.
DRYER MAYTAG MEDB725BW0 Cc of clothes snagging on lint grill. Found lint grill is rough and pointy where the clothes are catching. Also found grill connection to housing broke. Order grill and housing.****customer paid for SVC ONLY. Said they can install themselves.; ordrng 2 W11117302 (grill-out)s and 1 W11129408 (housng-out)
Macaulay G.
RANGE FRIGIDAIRE FEF366ASE Replaced clock. All tested ok.
Corina B.
REFRIGERATOR WHIRLPOOL WRS325FDAW01 "CC that the water is coming out of the dispenser. Water is pouring out of the dispenser when not pushing the dispenser paddle. The line coming in went to the filter out from the filter to the reservoir, out from the reservoir to the water dispenser. Corrected the water line from the water dispenser to the water valve then to the ice maker and to the water dispenser. Optest ok. Gave cust a senior citizen discount ; used 1 SENIORDISCOUNT (SENIORDISCOUNT) from stock"
Gabriel P.
DRYER MAYTAG MGDX500XW1 "Replace thermister,opt test ok ,show customer that is heating"
David R.
DISHWASHER WHIRLPOOL WDTA75SAHZ0 Called and spoke to customer. Too late to come out. Told me problem ordering fill valve.*****make last call of the day; ordrng 1 WPW10327249 (water intake valve)
Joe O.
WASHER MAYTAG MVWX655DW0 Installed gear case and washplateRan auto test and calibration Op test ok
Paul P.
WASHER WHIRLPOOL WTW7500GC2 "Oversuds, overload and off balance load faults stored. Reset codes, found front left suspension arm off. Reset suspension, ran calibration. Now operating properly. Did not set down mitigation mat, washer is in basement near floor drain."
Dan H.
WASHER GE GTWN2800D1WW "Customer complaint that batteries fell between dryer and wall, pulled batteries out from between wall and dryer, op test good"
Corina B.
WASHER MAYTAG MVWX655DW0 CC that the unit is banging. Found the basket lean to one side adjusted the legs. Started a rinse and spin with towels. Optest ok.
Gabriel P.
WASHER WHIRLPOOL WTW4816FW2 Replace all parts opt test ok ran calibration and auto test pass
Gabriel P.
REFRIGERATOR WHIRLPOOL GX2FHDXVQ02 "Found gasket ripped customer had the gasket for freezer install steam and lube with Vaseline ,also steam the back of freezer,opt test ok"
Gabriel P.
RANGE WHIRLPOOL WFG320M0BB Replace all parts order opt test ok
Jeff M.
WASHER MAYTAG MVWC565FW0 The machine had no error codes. I ran a test cycle tested good brand a calibration cycle tested good. I did find a few large items underneath the washer screwdriver paintbrush etc. explain the proper loading method of this machine unit tested good
Jeff M.
FREEZER MAYTAG MFX2571XEM2 The drain was frozen I steamed the drain out. And cleaned the ice op tested good ; used 1 W10619951 (TUBE-DRAIN) from stock
Jeff M.
REFRIGERATOR WHIRLPOOL GAFZ21XXRK01 The drain was frozen to steam the drain out took a metal coat hanger and hung it in the drain hole unit tested good
Jeff M.
DRYER MAYTAG MGDE300VW1 The unit lit 12 times consistently fence was clear could not find an issue. Customers husband clean the vents never use the dryer afterwards most likely he fix the issue
Jason N.
REFRIGERATOR MAYTAG MFT2976AEM00 "Cc unit not cooling stillAll compartments warm, no frost pattern, installed gauges, low in 20 in. Vac. High side 0 psi. Pulled system back down into a vacuum, removed high side hose, lost 5 in. In 5 min watching gauges. Installed new filter drier, pulled into 29 in vacuum for 15 min, watched gauges. No changes, recharged with 5.5 oz. of r134a. Watched frost pattern on ff evap. Advised customer to allow 24-48 hrs for temp to return to normal"
Jason N.
WASHER WHIRLPOOL WFW94HEXW2 "Cc Ran diagnostics found codes f8e1 for no water entering or pressure sensor did not trip f9e1 for long drain, f3e1 for pressure sensor error. Customer stated they seen Suds error on control. Checked pressure hose on sensor, could not blow through, removed air trap, found to be caked with sludge, cleaned out trap and hose. Ran auto test, op test good."
Jason N.
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Cc unit not starting/ powering onVerified unit does not power on, checked power in to unit from j-box, found loose wiring , wire nuts loose Removed power to unit, fixed wiring. Power still intermittent to unit, checked power in, neutral missing. Pulled unit from cabinet, found unit plugged in to outlet behind unit, neutral prong was arcing, most likely not plugged in all the way. Plugged in remount unit, ran test wash and drain. Op test good."
Arthur V.
REFRIGERATOR WHIRLPOOL MFI2570FEZ05 Replaced fan motor and blade. Op test good.
Arthur V.
DRYER MAYTAG MGD6630HW0 Replaced acu. Could not heat test due to being a gas dryer. Customer received 3 controls for this unit. Talked to BJ holding parts if returns are needed. Also have core return
Corey L.
REFRIGERATOR AMANA ABB1921BRW00 See PP pvr
Jason N.
DISHWASHER WHIRLPOOL KDFE104DSS0 "Installed listed wash pump, ran wash test. Op test good,"
Joe O.
WASHER WHIRLPOOL WTW5000DW0 Installed drive hub and suspension Ran auto test and calibrationRan manual spinUnit started to spin outrageouslySpoke with BB said he would replace the basketBut told me to call whirlpool tech lineSaid if customer didn’t want to repair the office would refund parts and laborSpoke with whirlpool tech line they advised the they would start by looking at the inner tub then gearcaseChecked gearcase shaft has no play and gearcase seems tightUnit needs wash basketCustomer does not want to repair would like refund
Macaulay G.
RANGE MAYTAG MER6600FZ2 Assisted DR.
Macaulay G.
REFRIGERATOR MAYTAG MFI2570FEB01 "Freezer door is staying open. Door is installed correctly and nothing in the drawers are blocking in. Found right rail was not pushed back completely, keeping door open slightly. Corrected right rail issue. All tested ok."
Joe O.
REFRIGERATOR FRIGIDAIRE LFHT1831QP1 Cc: leakingFound frost build up in vent for ff sectionFound door seal to have rips and not sealing properlyNeeds door gasketCustomer does not want to repair at this time
Joe O.
REFRIGERATOR KITCHENAID KRFF507ESS01 Cc: frost in rear of fridgeFound a large ice ball at the rear of the fridge behind deli drawerFound defrost thermistor loose on evaporatorChecked thermistor had good resistanceReached out to SM explained the callHe advised me to defrost the unit and let customer know if it happens again to call backExplained to customer that if something gets stuck in the door gasket it can cause frost buildupOp test ok
Paul P.
REFRIGERATOR AMANA ABB1921BRW00 "Recovered refrigerant. Installed evaporator and dryer, brought system down to vacuum, held for 15 minutes. Charged unit with 4 oz. refrigerant, observed proper frost pattern on evaporator."
Paul P.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Tested refrigerator, found arm on ice bin not engaged all the way with the bucket, wire from ice maker had jammed behind. Pulled fill bucket, ran motor to line up with ice bucket arm. Re aligned ice bucket, wiring, and dispenser motor to verify operation."
Paul P.
REFRIGERATOR WHIRLPOOL WRF535SMBM00 "Tested ice maker inlet line, water valve operating and input pressure ok. Manually tested ice maker, not cycling when T-H jumped. Replaced ice maker from truck stock. Ice maker now cycling properly. Set down mitigation mat.; used 1 W10884390 (ICE MAKER ASSY) from stock"
Gabriel P.
DRYER MAYTAG MEDB765FW0 Foam ring in front of basket is broken it doesn’t come separate going to have to order a basket that come with it.order and re scheduling ; ordrng 1 W10545923 (drum)
David R.
RANGE MAYTAG MER6600FZ2 "Replaced all door parts. Tested, op test ok."
David R.
DRYER WHIRLPOOL WED5000DW2 "Cc of timer clicking. No noise when tech arrive. Explained the contacts in the timer when going through a cycle and will hear a small tick if listening close. Turned on timed dry. Let go for a couple mins. No ticking sound, but again explained it is normal sound coming from the timer. Op test ok."
Corina B.
DRYER WHIRLPOOL LGQ8858JQ1 CC that it’s not heating. Customer has a foil style vent advised customer to replace with a semi rigid or rigid vent. Found the thermal fuse is open. Replaced the fuse from t/s. Optest ok; used 1 WP3392519 (THERMAL FUSE) from stock
David R.
FREEZER WHIRLPOOL WRT311FZDB00 "Fz is reading -2*, FF is reading 60*. Fz is frosted everywhere all over food and also all over inside of FZ. Air intake to FF is most likely blocked by ice. The FZ door has gaps on seal probably letting warm air into unit. Also the FF door is leaning and not making contact with cabinet. Found that the liner is coming apart from the refrigerator itself, air will definitely come into unit and will not let it cool correctly.Called whirlpoolDavidLiner is separating from cabinet, too big of a gap to repair, Non repairable. Whirlpool to contact customer"
Gabriel P.
WASHER WHIRLPOOL WTW4816FW2 Pump is over heating and humming will not drain ordering ; ordrng 1 W10919003 (pump-water)
Jeff M.
REFRIGERATOR KITCHENAID KRMF706EBS00 Installed new user interface board while the power was off the machine unit did not test good. I called Whirlpool Techline he explained to me the power plug to the user interface on the deli drawer has a communications wire that communication wire is damaged. The wiring harness needs replaced. Customer is going to call Whirlpool customer service to try to get something covered parts labor he will be in contact; ordrng 1 W11170612 (HARNESS UI-DELI )
Corey L.
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Customer complaint plug fell out of side of dw, confirmed found screw not fully threaded in on left side to cabinet, screw is about to poke through the other side and cannot bread enough to allow plug to fully insert, removed the 1.5” screw and installed a half inch screw, op test good"
Corey L.
REFRIGERATOR WHIRLPOOL WRT311FZDW00 "Customer complaint of a no cool, confirmed ff was 55, frz was 32, found ice build up on top right corner of evap, compressor is running, low side pressure was in a 15” vac, added an oz r134a, frost pattern improved, unit has a low side leak, process tube to small compressor needs replaced also, customer does not want the repair; used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Jeff M.
REFRIGERATOR FRIGIDAIRE FFHS2622MBPA "Icemaker is not producing much are use the nonstick coating is peeling off into the ice cubes. The ice bin is not dispensing ice because it is broken estimate only; ordrng 1 241798231 (ICEMAKER ) and 1 241860803 (ice container asm), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Macaulay G.
WASHER AMANA NTW4516FW2 Replaced gear case and actuator. Ran calibration cycle. All tested ok.
Brian M.
REFRIGERATOR FRIGIDAIRE FGHC2331PHCA Cc unit leaking Found unit to be full off ice in freezer and drain pan full Cleared drain and ice OP TEST OK
David R.
REFRIGERATOR WHIRLPOOL WSF26C2EXW01 "Cc not dispensing ice and no ice being made. Found motor not turning ice bucket. Icemaker no ice in it, not cycling. Correct voltage checks back to board. Water dispenser is working. Homed out water valves, all check good. Service pointer for icemaker. Will need an icemaker and motor.*** do not order parts.; ordrng 1 WP2323603 (motor 164.14) and 1 WPW10251076 (icemaker 166.32), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Jeff M.
RANGE KITCHENAID KERS303BWH0 "Heating element broke. Needs replaced ; ordrng 1 W10779716 (ELEMENT ), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Jeff M.
WASHER WHIRLPOOL WTW8500DC0 The unit bearings are extremely loud customer is also getting a clicking sound and agitation unit needs a case and clutch assembly; ordrng 1 W10754448 (clutch) and 1 W10811956 (GEARCASE )
Macaulay G.
REFRIGERATOR KITCHENAID KSC24C8EYY04 Reclaimed refrigerant from unit. Installed new dye drier. Vacuumed system for 15 minutes. Held for additional 15 minutes. Charged with 5.75 ounces of R134a. All tested ok.; used 1 WPW10143759 (DRIER) from stock
Macaulay G.
REFRIGERATOR WHIRLPOOL MFI2067AES "When dispensing water, it’s pulling air. Reseated water filter. All tested ok."
Jeff M.
DISHWASHER GE GDT655SMJ2ES "User interface is receiving power when I unplug it and plug it back in it lights up for a short second and then completely dead needs a new user interface; ordrng 1 WD21X23462 (UI), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Arthur V.
REFRIGERATOR MAYTAG MFI2269VEM10 Found unit set for Celsius. Went into diagnostics and changed to farenheight. Tightened freezer handle. Op test good
Brian M.
REFRIGERATOR AMANA BX22A2W Cc of no cool Found unit to be a r12 system Can not be serviced
Paul P.
REFRIGERATOR MAYTAG MFI2570FEZ03 "Tested ice maker, found it overfills, and also the arm is not shutting off the full cycle. Office to order ice maker.; ordrng 1 WPW10300024 (icemaker)"
Brian M.
RANGE WHIRLPOOL KODE507EBS04 Cc of broil not working properly Ran test broiler Broiler is working as design OP TEST OK
Jeff M.
DRYER MAYTAG MEDX655DW1 The fan popped off the shaft of the motor I could not find a reason why this happened there was screws in there. Unit tested good
Jason N.
WASHER WHIRLPOOL WFW95HEDW0 "Ran diagnostics, found codes f8e1 for no water entering or sensor did not trip f5e2 for door lock error. Ran diagnostic cycle, would not move past c0, door locked but unit did not see it. Ran spin cycle, same, door locked but drum would not spin, unit needs door lock assembly.; ordrng 1 WPW10443885 (door lock)"
Corina B.
WASHER WHIRLPOOL WTW4816FW2 "CC that the unit fills and does not finish a cycle. Found the drain hose laying on the ground. Raised the drain hose and secured the hose. Started a normal cycle, filled and started to wash. Optest ok."
Dan H.
B/IN REFRIGERATO GE ZISS420DRISS "Installed new deli user interface , op test good"
Dan H.
REFRIGERATOR KITCHENAID KBFS22EWMS9 "Customer complaint that unit is not making ice, cycled ice maker, ice maker did not cycle, ice maker is recieving 120vac , unit needs new ice maker , installed new ice maker , op test good ; used 1 W10884390 (ICE MAKER ASSY 82.39) from stock"
Paul P.
DRYER MAYTAG MEDB200VQ0 "Tested dryer, in diagnostics, F01 code for main control. Verified control not sending proper voltage to start dryer. Office to order control.; ordrng 1 WPW10111621 (cntrl-elec)"
Dan H.
DRYER MAYTAG PYG2000AWW "Customer complaint that dryer is too hot, found dryer vent had fallen off, reinstalled, no other issues observed, op test good"
Dan H.
REFRIGERATOR WHIRLPOOL KFIV29PCMS02 "Installed new led module, op test good"
Dan H.
WASHER WHIRLPOOL WFW9150WW01 "Customer complaint that unit is leaking, started normal wash cycle, no leaks found, found evidence of leaking passed boot and door, advised customer to wipe down door and seal between uses, unit is operating as designed"
Joe O.
REFRIGERATOR WHIRLPOOL KRSC503ESS01 Cc: not cooling refrigerator sectionRan diagnostics Everything passed manual testsFound unit to be coolingFound frost build up on ff evapFound evap thermistor to have 26k ohms covered in iceFound control Needs control and evap thermistorCustomer showed pop; ordrng 1 W10316760 (thermistor) and 1 W11172798 (cntrl-elec)
Joe O.
DISHWASHER KITCHENAID KDTE334DSS0 "Cc: not powering onFound unit to be receiving powerFound control not sending correct power to uiFound motor to shorted alsoAlso found small leak coming from owi sensorSpoke with SMNeeds control, ui, motor, owi, and drain pump; ordrng 1 W10866116 (cntrl-elec) and 1 WPW10455261 (pump&motor) and 1 WPW10531320 (drain pump) and 1 WPW10537414 (panel-cntl) and 1 WPW10705575 (sensor)"
Dan H.
WINE COOLER WHIRLPOOL KUWS24RSBS01 "Installed new thermostat , op test good"
Arthur V.
RANGE JENN-AIR JJW2827DS01 Replaced console assembly. Appliance mngr board not needed. Fitst console sent was defective
Joe O.
REFRIGERATOR ELECTROLUX EI32AR80QSC Installed door gasketOp test ok
Brian M.
REFRIGERATOR WHIRLPOOL WRS312SNHB00 Recovered refrigerant Installed evap and drier Drew a 28 inch vac for 20 minRecharged with 5.3 oz of r134a Frost pattern showed and pressure was at 5 psi Advised to give it 48 hours to cool OP TEST OK
Brian M.
WASHER MAYTAG MVWB880BW0 Cc of leak Found water to over spraying from soap dispenser and basket leaned to far back Adjusted legs and cleaned out soap dispenserCould not dupli