We serviced a
MAYTAG WASHER
Model MVWC400XW3
Near Mentor, OH 44060
Joe O
Job Details: 05/17/2022
"Cc: jumping on small loadsFound error codes f7e5(shifter fault). Ran auto test. Ran light cycle. Found unit making noise during fill. Vibration noise coming from gear case, gear case leaking oil, belt worn. Needs gear case, belt, and camCustomer does not want to repair at this time ; ordrng 1 W11132267 (gearcase) and 1 W10721967 (drive pulley) and 1 WPW10006384 (drive belt), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5520SQ0
Near Mentor, OH 44060
Joe O
Job Details: 05/17/2022
"Cc: load size selections not workingFound load size selector is not functioning properly. Shutting off water prematurely. Switch sticking when selecting size. Needs water level switch; ordrng 1 W10339251 (switch,water level), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
GE DISHWASHER
Model GDF530PGM0WW
Near Mentor-on-the-Lake, OH 44060
Joe O
Job Details: 05/17/2022
"Cc: not washingRan test cycle. Wash motor is not starting. Found sump is receiving proper power. Wash motor started briefly. Stoped cycle. Restarted cycle. Wash motor not sprinting again. Checked for loose connection. No loose connection. Needs wash motor. Customer does not want to repair at this time ; ordrng 1 WD26X23258 (pump wash kit), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
SAMSUNG DRYER
Model DV220AEW/XAA
Near Mentor, OH 44060
Dan H
Job Details: 05/17/2022
"Customer complaint that unit is not heating, confirmed, found element open, unit needs new element ; ordrng 1 DC97-14486A (Element), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
FRIGIDAIRE DISHWASHER
Model FBD2400KB12B
Near North Ridgeville, OH 44039
Marie V
Job Details: 05/16/2022
Replaced drain pump. Op test ok
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Mentor, OH 44060
Dan H
Job Details: 05/16/2022
"Installed new thermistor, op test good"
We serviced a
WHIRLPOOL RANGE
Model WFG231LVQ0
Near Willoughby, OH 44094
Dan H
Job Details: 05/16/2022
"Customer complaint that right front burner is not lighting, confirmed found igniter broken, unit needs new igniter ; ordrng 1 WPW10209656 (Igniter), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSS42QDX05
Near Westlake, OH 44145
Marie V
Job Details: 05/16/2022
"Took pics of damage caused by water at the basement. Also took pics underneath unit, no water showing. At the basement I saw a water line thats dripping , do not know were that water is coming from. Took pics as well of water line. Showed cust."
We serviced a
WHIRLPOOL WASHER
Model WFW5090JW0
Near Chagrin Falls, OH 44022
Corina B
Job Details: 05/16/2022
"CC that the unit does not start. Confirmed. Ran diag f11 no code. Will need a lock and main control. Office to reschedule appointment ; ordrng 1 W11574592 (Control) and 1 W11035628 (Latch), O-SMS tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Columbia Station, OH 44028
David R
Job Details: 05/16/2022
"Cc unit not cooling, ice build up in FZ evap. Found unit not going into defrost mode. Ran diagnostics, sensors show good. Heater is not coming on at all in diagnostics. Defrost sensor not working correctly. Ordering sensor harness, fuse, heater and control if needed. ** 2 job count, ice build up ; ordrng 1 W11581973 (Harness) and 1 WPW10384183 (Thermal fuse) and 1 W11546610 (Heater) and 1 W11558182 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Lorain, OH 44052
Angel
Job Details: 05/16/2022
Cc that unit is making a buzzing or crackling sounds. Unit was in defrost mode when i arrived checked temps and freezer was at 12* and ff section was at 43* but in defrost mode left door opened to get unit to kick on and it started and explained to customer the buzzing sound shes heating is normal and it was coming from the compressor it was not loud just a sound she was not use to hearing from her old refrigerator and also went to the owners manual to show customer all the different sounds unit can make and why it makes the sound. Unit working as designed. Opt test ok.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHC2331PFAA
Near Chardon, OH 44024
Joe O
Job Details: 05/16/2022
"Cc: fan noise, not coolingCustomer stated they unplugged unit for a couple hours, then unit started cooling again. Found temps in ff section at 43 degrees, freezer at 14 degrees. Found some ice build up under evap fan. Ohmed out heater circuit. Checked good. Could not duplicate issue.Built estimate for control. Advised customer to watch for frost build up. ; ordrng 1 5304498781 (board-main power), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFE540H0EH0
Near Avon, OH 44011
Gabriel P
Job Details: 05/16/2022
"Found bake heater shorted causing to burst flame and put a hole in oven drip pan and also burn the wires that connect to convection fan and heater and power cord took lots of pictures it was cause by a fail part s nothing that customer could do to prevent issue but customer going to fight for coverage his not paying for fix ; ordrng 1 W10779716 (Heater) and 1 W11527111 (Convect fan) and 1 W10777210 (Botton pan) and 1 W11134549 (Harrness main), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KENMORE DRYER
Model 110.65922401
Near Bay Village, OH 44140
Gabriel P
Job Details: 05/16/2022
"Found blower housing fuse open replace from t/s,opt test ok ; used 1 WP3392519 (THERMAL FUSE), and 1 SENIORDISCOUNT (senior discount) from stock"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Lorain, OH 44052
Angel
Job Details: 05/16/2022
Replaced dampers. Opt test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SMHZ00
Near Sheffield, OH 44054
Marie V
Job Details: 05/16/2022
Cc that the freezer door will not close all the way on the left side. Confirmed.found screw for rail coming off. Not allowing rail to close all the way. Used steamer to clean up condensation inside freezer and on freezer fan. Op test ok
We serviced a
WHIRLPOOL DISHWASHER
Model DU915PWPS2
Near Avon Lake, OH 44012
Marie V
Job Details: 05/16/2022
Replaced switch kit. Followed steps on paper that came with it. Tested unit. Op test ok
We serviced a
KITCHENAID RANGE
Model KFGG500ESS2
Near Cleveland, OH 44135
Manny
Job Details: 05/16/2022
"Cc unit wont even click when set to bake or broil, found spark module not sending any power to igniters, replaced module with the pre id, set unit to bake to 350 unit heats with no issues, opt test ok"
We serviced a
CROSLEY WASHER
Model VAW3584GW1
Near Ashtabula, OH 44004
Jason N
Job Details: 05/16/2022
"Installed cam, actuator and belt. Ran diagnostics, cleared codes. Ran auto test and calibration. No abnormal sounds heard. Started normal wash cycle then switched to drain and spin, no abnormal sounds heard."
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Chardon, OH 44024
Jason N
Job Details: 05/16/2022
"Cc unit need updated heater element installedConfirmed unit will need updated heater element installed, original heater has brass bushings. Unable to uninstall unit, fit is too tight in cabinet space, flooring and cabinet trim will will be damaged. Customer stated he will remove top wood trim so unit can be uninstalled. Uninstalled unit, replaced heater element. Ran quick wash test, no leaks. Op test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Garrettsville, OH 44231
Brian M
Job Details: 05/16/2022
Installed check valve and water valve Ran several cups of water did not see dripping Advised to watch
We serviced a
WHIRLPOOL OTR MICROWAVE
Model WMH31017HS6
Near Columbia Station, OH 44028
David R
Job Details: 05/16/2022
"Cc unit grease on cabinet. Vent recently clean and checked out to outside. Called techline to document. If vents clean and unit is sucking in moisture, unit has filter up top in front, can clean. Make sure customer is using something to cover food in microwave but still chance of condensation and grease venting from in from above unit. Unit checks normal functions. ; O-emld tckt"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Chesterland, OH 44026
Joe O
Job Details: 05/16/2022
Cc: leaking from ice dispenser Found low water pressure to unit causing water to fill past ice tray. Unit hooked to ro system. Advised customer water pressure needs higher. Op test ok
We serviced a
WHIRLPOOL WALL OVEN
Model IBD650PXS00
Near Cleveland, OH 44111
Manny
Job Details: 05/16/2022
"Cc oven has a chemical smell, verified and unit does have a smell of burned cleaning products, found some burner powder on heating element, the powder smells like bars keeper friend, found the same powder on both cavities, customer stated that she does have bars keeper friend and that her dad was cleaning the range and maybe he tried cleaning the oven with it, ran bake to 350 no smells, advise customer to clean the oven with water and white vinegar to get rid of any smell, unit is working as designed. Opt test ok"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAYM6
Near Rocky River, OH 44116
Gabriel P
Job Details: 05/16/2022
Replace pump ran diagnostic test delete old error codes and ran auto test ..pass told customer she can throw old part away then she said isnt that our job to do told her no is not our responsibility to throw defective parts away or take then with us and her final words were aha opt test ok
We serviced a
MAYTAG WASHER
Model MVWB765FW0
Near Chagrin Falls, OH 44022
Corina B
Job Details: 05/16/2022
CC that there washer does not finish a cycle. Confirmed. Found the cold water clogged with sediment. Replaced the water valve from t/s. Advised cust to get screens for the water lines. Opt test ok. ; used 1 W11165546 (VALVE) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Chagrin Falls, OH 44022
Corina B
Job Details: 05/16/2022
"Replaced the fan. Removed the ice maker, since there is no water. Opt test ok."
We serviced a
AMANA RANGE
Model AGR5330BAS3
Near South Euclid, OH 44121
Jason N
Job Details: 05/16/2022
"Cc unit oven not heating or not holding temperatureRan bake test to 350 degrees. Ignitor glowing for along time before igniting. Amp draw on ignitor reading 2.8A. Ignitor is weak, will need replaced. Replaced ignitor using truck stock part. Reran bake test to 350 degrees. Good ignition and preset. Let cycle. Op test good. ; used 1 12400035 (IGNITER) from stock"
We serviced a
MAYTAG WASHER
Model MVWC360AW0
Near Lakewood, OH 44107
Gabriel P
Job Details: 05/16/2022
Found error f7e7 and f7e6 both talks about motor and capacitor ran other test it pass customer said is intermittent some times he has to run the drain and spin also found f0e5 off balance error code ordering motor and capacitor ; ordrng 1 W10832724 (Motor) and 1 W11395618 (Capacitor) and 1 WPW10006355 (Shifter)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Columbia Station, OH 44028
David R
Job Details: 05/16/2022
"Replaced damper, ran diagnostics. Good. Op Test Ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC500ESS00
Near North Olmsted, OH 44070
David R
Job Details: 05/16/2022
Took pics and document with whirlpool. Suggested using putty in hole and foil tape to cover up whole with white cabinet paint if necessary. No physical part can be replaced. Customer maintenance going to put putty, silicone and tape down themselves. SVC already paid. ; saved tckt"
We serviced a
KITCHENAID REFRIGERATOR
Model KFCO22EVBL2
Near Chagrin Falls, OH 44022
Corina B
Job Details: 05/16/2022
"CC that the unit is leaking. Confirmed. Found the drain hole, blocked with ice. S code S38253. Replaced the drain tube and steamed out the drain tube. Opt test ok ; used 1 W10619951 (TUBE-DRAIN) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT920SADM1
Near Bentleyville, OH 44022
Corina B
Job Details: 05/16/2022
"CC that the unit is not working. Confirmed. F7e1 no heat. Checked the power at the control 120 volts. Will need a pump and motor. Cust does not want to repair ; ordrng 1 WPW10671942 (Pump and motor) and 1 W10854221 (Control), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS0
Near Garrettsville, OH 44231
Brian M
Job Details: 05/16/2022
"Cc the broiler element turns on as soon as its plugged in Found relay stuck closed Needs control ; ordrng 1 W11567368 (Control), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ00
Near Windham, OH 44288
Brian M
Job Details: 05/16/2022
Replaced tube valve and icemaker Advised to watch
We serviced a
MAYTAG WASHER
Model MHW5100DW0
Near Mentor, OH 44060
Joe O
Job Details: 05/16/2022
"Cc: error codesFound error codes f3e1(water level system error) f6e3(communication error acu to ui). Ran rapid wash to test pressure sensor, unit filled to proper levels. Needs control Advised customer with f6e3 error could potentially need ui as well. Customer does not want to repair at this time ; ordrng 1 W11029844 (cntrl-elec), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW02
Near Mentor, OH 44060
Joe O
Job Details: 05/16/2022
"Cc: not coolingFound temps in ff section at 45 degrees, freezer at 31 degrees. Pulled evap cover. Found ball of ice on cap tube. Needs compressor and evaporatorCustomer does not want to repair at this time ; ordrng 1 W10836706 (evaporator) and 1 W11092625 (compressor), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Cleveland, OH 44105
Manny
Job Details: 05/16/2022
"Cc unit locks as soon as cycle starts and doesnt unlocked until cycle is done, ran diagnostics no codes ran test cycle unit finished without any issues, unit is working as designed, explain to customer that this is normal operation for this unit, showed customer proper way for them to use their unit, and explained that if at any time they want to add more clothing to the washer they will need to pause the cycle and once unit stops it will unlock. Opt test ok
We serviced a
AMANA OTR MICROWAVE
Model AMV2307PFS0
Near Cleveland, OH 44105
Manny
Job Details: 05/16/2022
"Arrived knocking on door no answer door is open call out to customer no answer try both numbers no answer, call office spoke to JY , she called customer customer answer said they are home, husband can to the door and apologize said he was in the back and didnt hear me. Cc that door wont stay close, found bottom interlock switch broken, replaced interlock, opt test ok"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near North Royalton, OH 44133
Angel
Job Details: 05/16/2022
Cc that unit was not draining. Tested unit and it would not drain Removed unit from spot and took off drain pump and found a piece of glass blocking the impellers on the drain pump removed and replaced drain pump with new one also replaced the heater from service pointer tested unit for leaks and working and draining as should. Opt test ok.
We serviced a
MAYTAG OTR MICROWAVE
Model MMV1175JZ00
Near Parma, OH 44134
Angel
Job Details: 05/16/2022
Cc that unit still not working arrived and it was still giving the same error code F1E4 tried what techline told MC last call and it would start working but after a couple of use it would start again. So I called techline to see what they wanted me to do from here I spoke with JR and explained issue and stated that the unit is not repairable and they will get in contact with the customer for any further steps.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Solon, OH 44139
Corina B
Job Details: 05/16/2022
"CC that the unit is not heating. Confirmed. Found the terminal wires are burnt. Replaced the cord, wires and terminal block. Opt test ok. ; used 1 279320 (BLOCK-TERM), and 1 PT500L (3 PRONG DRYER CORD) from stock"
We serviced a
KENMORE DISHWASHER
Model 665.174623
Near Geneva, OH 44041
Dan H
Job Details: 05/16/2022
"Customer complaint that unit is dead, buttons on user interface are unresponsive, found control burned, main harness and user interface were also burned, unit needs new control, user interface, thermal fuse, and harness, control, user interface , and harness are no longer available ; ordrng 1 WP8542351 (Ui) and 1 8193762 (Thermal fuse) and 1 8539379 (Cntrl) and 1 8534932 (Harness), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
GE DISHWASHER
Model GDT605PFM0DS
Near Ashtabula, OH 44004
Dan H
Job Details: 05/16/2022
"Installed new user interface, op test no good , unit needs new control; ordrng 1 WD21X25732 (Cntrl)"
We serviced a
KITCHENAID ICE MAKER
Model KUID308ESS1
Near Avon, OH 44011
David R
Job Details: 05/16/2022
"Cc unit is not making ice, hasnt used unit in over a year. Customer pointed out broken drain pump. Ran diagnostics, compressor not working correctly. Gave estimate for sealed system repair plus drain pump. Customer paid SVC. Do not order parts. *** schedule for 4 job count if wants repair. ; ordrng 1 W11023835 (Cap) and 1 W11542868 (Drain pump) and 1 WPW10605286 (Compressor kit) and 2 W10843121 (Non dye drier)s, used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Deerfield, OH 44411
Brian M
Job Details: 05/16/2022
Found cold valve to be packed with clay substance Replaced valve Ran auto test and calibration OP Test Ok ; used 1 SHIPPING (shipping and handling) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Mentor, OH 44060
Joe O
Job Details: 05/16/2022
Cc: doors not closing properlyAdjusted door. Op test ok
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BB2
Near Garfield Heights, OH 44128
Manny
Job Details: 05/16/2022
"Replaced outer glass door, no name plate delivered, opt test ok"
We serviced a
MAYTAG WASHER
Model MVWC425BW0
Near Solon, OH 44139
Manny
Job Details: 05/16/2022
"Cc unit locks and unlocks nonstop, verified and latch is just clicking, unit need a new latch, replaced latch with TS# W10404050, ran test cycle opt test ok; used 1 W10404050 (LATCH) from stock"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Ashtabula, OH 44004
Dan H
Job Details: 05/16/2022
"Customer complaint that unit is not working and lid lock light just flashes, ran diagnostics found f2e1(stuck key) and f1e2(motor control fault) error codes , ran manual test cycle for high speed spin and heavy agitate, motor just hums , burning smell coming from motor , unit needs new motor and capacitor ; ordrng 1 W11497303 (Motor) and 1 W11428524 (Cap)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HWH00
Near North Olmsted, OH 44070
David R
Job Details: 05/16/2022
"Replaced FF Top LF led, all lights are good and FZ. Op Test Ok"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Kent, OH 44240
Brian M
Job Details: 05/16/2022
Right part # wrongly packed Needs reorder ; ordrng 1 W10554251 (spin basket)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Euclid, OH 44117
Jason N
Job Details: 05/16/2022
"Cc unit not finishing cycle Plugged in unit, found stuck in final spin. Canceled cycle. Ran diagnostics, no codes stored. Ran auto test and calibration. All functions passed. Started normal load then switched to drain and spin mode. All functions are normal at this time, no issue found with unit."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Mentor, OH 44060
Joe O
Job Details: 05/16/2022
"Cc: door not staying down, and rusted rackFound friction pads broken. Advised customer the rack is cosmetic and warranty only covers cosmetic for 30 days. Needs friction pads. Replaced friction pads. Op test ok Customer showed pop; used 2 8268961 () from stock"
We serviced a
ELECTROLUX REFRIGERATOR
Model EI32AR80QSC
Near Chagrin Falls, OH 44023
Corina B
Job Details: 05/16/2022
"CC that the unit is not cooling. Confirmed. Found a ball of ice on the evap. Will need a new evap ; ordrng 1 297414901 (Evaporator) and 1 WPW10143759 (Drier), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Ashtabula, OH 44004
Dan H
Job Details: 05/16/2022
"Customer complaint that unit is not working, started normal wash cycle, lid locked, found water turned off to unit, turned on, unit filled and began washing, unit is operating as designed"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Brook Park, OH 44142
David R
Job Details: 05/16/2022
"Cc unit will get water but not fill. Found drain hose going directly to ground. Advised customer of height for drain pump. Can check owners manual if needed. Adjusted drain hose to proper height and drain into wash tub next to it. Ram casual cycle, showed customer unit is advancing in cycle. Op Test ok."
We serviced a
GE DISHWASHER
Model GDF620HSJ5SS
Near Kent, OH 44240
Brian M
Job Details: 05/16/2022
Cc no power Reset connections to ui Unit powered up Ran test cycle OP Test Ok Advised to watch
We serviced a
WHIRLPOOL WASHER
Model WTW7300DW0
Near Wickliffe, OH 44092
Jason N
Job Details: 05/16/2022
"Cc unit not dissolving soap well and now making a louder noise Found washplate free spinning, splines worn on washplate. Unit needs washplate replaced. ; ordrng 1 W10752283 (Washplate)"
We serviced a
KITCHENAID DISHWASHER
Model KDI-21AD
Near Mentor, OH 44060
Joe O
Job Details: 05/16/2022
"Cc: not washing! NoiseFound timer not resetting. Unit attempting to start mid cycle, with no water. Needs timer.Timer shows discontinued. ; ordrng 1 4163551 (timer(discontinued))"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300EBS05
Near Bay Village, OH 44140
Angel
Job Details: 05/16/2022
Replaced filter head and unit was still not dispensing water checked to see if any lines were kinked and they were good so took off main line from refrigerator and found that water was just dripping out so checked what valve they had and it was a quarter turn valve since customer really wanted her water to work i checked the line at the main valve and it was clogged cleaned it out reinstalled and unit started functioning as should. Opt test ok.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Seven Hills, OH 44131
Manny
Job Details: 05/16/2022
"Cc the freezer gasket has a gap, verified and unit need gasket replaced, the gasket order is damaged, reordering gasket ; ordrng 1 W10407216 (gasket-fip)"
We serviced a
SAMSUNG DRYER
Model DV350AEW/XAA
Near North Royalton, OH 44133
David R
Job Details: 05/16/2022
"Cc unit not starting up. Power to unit, door lock is working, belt is good. When starting can hear motor stalling and not starting. Ordering motor assembly and ; ordrng 1 DC93-00634A (Dryer pulley) and 1 DC93-00101H (Motor assembly), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS3
Near Aurora, OH 44202
Brian M
Job Details: 05/16/2022
"Cc unit not powering on Found unit getting proper voltage but not lighting up Needs control ; ordrng 1 W11341628 (Control), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID RANGE
Model KCGS356ESS00
Near Aurora, OH 44202
Brian M
Job Details: 05/16/2022
"Checked gas pressure at 6.5 Called whirlpool Said pressure is fine to replace regulator, Replaced regulator still same issue Called whirlpool back, going for review"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Ashtabula, OH 44004
Dan H
Job Details: 05/16/2022
"Installed new control and lid lock, op test good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near North Royalton, OH 44133
David R
Job Details: 05/16/2022
"Cc unit not making ice. Tested temps in both sections, good. Ran diagnostics, test 56, ice maker E2, lost home position. Ice maker getting power. Water entering icemaker. Ordering icemaker.** when returning, make sure to turn icemaker back on, ; ordrng 1 W11483245 (Icemaker)"
We serviced a
MAYTAG WASHER
Model MVWB835DC4
Near Grafton, OH 44044
David R
Job Details: 05/16/2022
"Cc unit when starting a cycle, no water will enter unit, bottom washplate will just rotate and then shut its self off. Ran on normal cycle to tell, no water entered, washplate rotating for about 5 seconds then stops and tried that a couple times. Unplugged and plugged in, ran diagnostics, F7E5 shifter fault. Agitate is working but unit drive not engaging to go into spin. Followed tech sheet, test 3a drive system. At test 11, no continuity, says replace lower harness, slider is all binding. Will need gearcase, slider, lower harness. Gave estimate to customer. Customer paid SVC only. Customer wants to contact whirlpool first. ; ordrng 1 W11393685 (Gearcase) and 1 W10734521 (Slider) and 1 W11409746 (Lower harness), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Bay Village, OH 44140
Angel
Job Details: 05/16/2022
Steamed out ball of ice in freezer section reclaimed refrigerant and when i went to cut the lines on filter drier and on compressor to install the process tube unit had water dripping out unit is filled will moisture system contaminated texted BJ about issue and said to call techline called techline and spoke with Austin explained issue and said unit is not repairable and to have customer call consumers assistance at whirlpool with for further steps.
We serviced a
MAYTAG DRYER
Model MEDB850YW2
Near Olmsted Falls, OH 44138
Marie V
Job Details: 05/16/2022
Cabinet was damaged. Gp Took pics of damaged . Asked cust to verify cabinet when arrives. ; ordrng 1 W10223154 (Cabinet)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HPS01
Near Fairport Harbor, OH 44077
Joe O
Job Details: 05/16/2022
"Cc: doors not aligned, squeaking door, dentFound lower hinge not greases. Greasesed lower hinge. Found dent in ff door. Needs ff door. Office to reschedule; ordrng 1 W11390070 (Ff Door)"
We serviced a
JENN-AIR RANGE
Model JEC0530ADB
Near Waite Hill, OH 44094
Jason N
Job Details: 05/16/2022
"Cc unit not respondingCustomer stated unit will not power on. Due to installation of wall oven below unit, had to pull wall oven to access cooktop. Advised customer I will have to charge labor for this. Checked breaker, not tripped or turned off. Checked connectors on controls, turned breaker on to unit to test for power. Unit powered up. Tested all burners for operation, all tested good. Advised customer this could be a control issue if unit stops responding. Control is NLA for unit."
We serviced a
WHIRLPOOL WASHER
Model MVW7230HC0
Near Avon, OH 44011
Marie V
Job Details: 05/16/2022
Took cabine off and found its damaged. Took pics. The damage is in the two top corners of the cabinet. Office will contact once they have eta on the part. ; ordrng 1 W10677266 (Cabinet)
We serviced a
MAYTAG DRYER
Model MED6230HC2
Near Chagrin Falls, OH 44023
Brian M
Job Details: 05/16/2022
Installed motor and wheelOP Test Ok
We serviced a
GE REFRIGERATOR
Model GSL25JFTFBS
Near Euclid, OH 44123
Corina B
Job Details: 05/16/2022
Replaced the defrost heater. Steamed out the evaporator. Opt test ok. ; used 1 SHIPPING (shipping and handling) from stock
We serviced a
AMANA DRYER
Model NGD4655EW3
Near Madison, OH 44057
Joe O
Job Details: 05/16/2022
Cc: long dry timesCust Has a foil accordian style vent hose attached to dryer (see pic). Explained the fire hazard?associated with this type of vent hose and advised cust to replace with a semi?rigid metal hose to?prevent fire hazard. Found outside vent plugged with lint. Unit has good heat and air flow. Need vent cleaned.
We serviced a
GE REFRIGERATOR
Model STS15ABRFRWW
Near Ashtabula, OH 44004
Dan H
Job Details: 05/16/2022
"Customer complaint that unit runs too much, Freezer section temperature at -15 degrees, fresh food section temperature at 41 degrees, compressor and condenser fan are running, evaporator fan is not running, evaporator fan is receiving 120vac , unit needs new evaporator fan motor ; ordrng 1 WR60X23584 (Fan), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KENMORE REFRIGERATOR
Model 10651139210
Near Willowick, OH 44095
Corina B
Job Details: 05/16/2022
Replaced the water line and valve. Advised cust to replace the Advised cust to replace the saddle valve with an inline valve and plastic waterline. Opt test ok ; used 1 SHIPPING (shipping and handling) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Cleveland, OH 44130
Manny
Job Details: 05/16/2022
"Cc unit not washing, also stated that the top rack is falling, ran diagnostics and found code 1-2 for control software issues, ran diagnostics cycle unit stop half way and there was a lot of suds, unit will need main control and adjuster.; ordrng 1 W11305297 (cntrl-elec) and 1 W10712395 (adjuster) and 2 WPW10508950 (stop)s"
We serviced a
MAYTAG WASHER
Model MHW5630HW0
Near Conneaut, OH 44030
Joe O
Job Details: 05/16/2022
"Cc: pf error, wont start, not dispensing softenerFound outlet is not grounded. no stored error codes. Unit will not start. Ran diagnostics test cycle cycle. Needs water valve, and controlControl out of stock. Office to reschedule ; ordrng 1 W11316256 (valve) and 1 W11322901 (cntrl-elec)"
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Mentor, OH 44060
Jason N
Job Details: 05/16/2022
"Installed burner head and cap. Flame is still slightly larger on right side. Called wp techline, Joel, if burner head and cap replaced, and no change, then this is considered normal operation."
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Mentor, OH 44060
Jason N
Job Details: 05/16/2022
"Cc unit excessive vibration Ran diagnostics no codes stored. Ran auto test, all functions passed. Unit is level. Ran spin and drain test with 5 large wet towels. Unit spun out properly, normal vibration. Unit is working as designed. Advised customer to ensure load is evenly distributed in tub for spin cycle."
We serviced a
GE RANGE
Model JGB650EEF2ES
Near Ashtabula, OH 44004
Dan H
Job Details: 05/16/2022
"Customer complaint that burners are not lighting, confirmed, found several igniters not arcing, igniters are good, unit needs new spark module ; ordrng 1 WB13X24741 (Spark module), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48FTS04
Near Newbury Township, OH 44065
Brian M
Job Details: 05/16/2022
Installed ui and control OP Test Ok Advised to let cool for 72 hours ; used 1 SHIPPING (shipping and handling) from stock
We serviced a
GE REFRIGERATOR
Model GSHS5KGXBCSS
Near Painesville, OH 44077
Corina B
Job Details: 05/16/2022
"CC that the unit is not keeping cold. Confirmed. Ff 55 Fz 0-20. Found the evap fan not running. Will need a new fan. ; ordrng 1 WR60X10307 (Fan), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHV08
Near Fairview Park, OH 44126
Marie V
Job Details: 05/13/2022
"Replaced grill showed cust thats how unit is designed. She showed the manual picture of the unit that it covers the water line. I took pics of the complaint, also on the online pick it does not shows a water line. That it is on page 7 on the manual and on google, . Explain cust that thats how unit is designed. Op test ok"
We serviced a
KENMORE REFRIGERATOR
Model 253.6050561a
Near Ashtabula, OH 44004
Dan H
Job Details: 05/13/2022
"Customer complaint that unit is not cooling, freezer section temperature at -7 degrees , fresh food section temperature at 67 degrees, found evaporator fan not running, evaporator fan is receiving 120vac , unit needs new evaporator fan motor , customer does not want repair at this time ; ordrng 1 242077705 (Fan), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model ADB1400AGS3
Near Cleveland, OH 44113
Marie V
Job Details: 05/13/2022
Cc that the unit is not draining that it was on the first use , confirmed, unit was filled with water when arrived. Press cancel. Unit started draining. Ran diagnostics cycle, no error codes. Cycled let unit finish the cycle and took temps 136* . Op test ok rebooted unit and explain cust that unit is working good at this point. The only that can cause something like that is if something got stuck on the drain and it made its way out, also if the drain pump overheats could also cause that. I removed drain pump and it was clear . Advice cust to use unit since is working properly at this point. If problem persists, will need new drain pump."
We serviced a
WHIRLPOOL WASHER
Model WTW8900BC0
Near Jefferson, OH 44047
Dan H
Job Details: 05/13/2022
"Customer complaint of loud noise, found bearings worn, installed new bearings from customer stock, op test good"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Oberlin, OH 44074
David R
Job Details: 05/13/2022
"Same issue. Leaking out front, left side under fabric softener dispenser. Intermittently happening, no rhyme or reason and not always. Called techline, went over parts and repair already dont to unit. Techline documented and said they will be putting it up for review and either contact customer or tech by email for next steps. Giving file number to customer. ; O-emld tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Cleveland, OH 44108
Manny
Job Details: 05/13/2022
"Cc door not sealing properly, found Ff gasket with a small gap at the bottom, heated and expanded gasket, door sealing properly, opt test ok"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHS2655PF4
Near Mentor, OH 44060
Corina B
Job Details: 05/13/2022
"CC that the ice maker is not working. Confirmed. Held the on off button in, cycled then stopped. Will need a new ice maker. ; ordrng 1 5303918344 (Ice maker), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KENMORE WALL OVEN
Model 9113042993
Near Wickliffe, OH 44092
Corina B
Job Details: 05/13/2022
Replaced the igniter. Heated the oven. Opt test ok ; used 1 SHIPPING (shipping and handling) from stock
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ0
Near Willowick, OH 44095
Corina B
Job Details: 05/13/2022
CC that the unit does not turn on. Confirmed. Ui is not responding. Cust had an ui panel from a previous repair. Replaced the ui. Opt test ok.
We serviced a
KITCHENAID MICROWAVE/OVEN C
Model n/a
Near Westlake, OH 44145
Angel
Job Details: 05/13/2022
"Arrived at home and it was one unit its a microwave oven combo called office and spoke to MP asked me to update unit on my end. Cc that microwave light not working verified and unit works perfectly but light not working will need light replaced. Ordering bulb. ; ordrng 1 W10886919 (Lmp basles), used 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Painesville, OH 44077
Jason N
Job Details: 05/13/2022
"Cc unit freezer door sticking, not closing. No water from dispense Found lower drawer not installed correctly, binding on middle shelf not allowing freezer door to close all the way. Pulled drawers and cleared ice/frost from freezer. Reinstalled drawers. Checked water dispense from unit, very low water pressure. Checked water pressure at unit source connection. Very low pressure from source. Advised customer to have source valve replaced. Op test good."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Rome, OH 44085
Dan H
Job Details: 05/13/2022
"Customer complaint that unit is not spinning, ran diagnostics found f8e1(long/no fill) and f7e5(shifter fault) error codes, unit spins, cold water flow is slow, found valve not opened completely, opened, started normal wash cycle, unit filled and began washing, unit is operating as designed"
We serviced a
GE DISHWASHER
Model GDT635HSJ2SS
Near Painesville, OH 44077
Dan H
Job Details: 05/13/2022
"Installed new user interface, op test good"
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Cleveland, OH 44113
Marie V
Job Details: 05/13/2022
Replaced control board. Tested unit on normal cycle. It started washing and draining properly as well. Op test okNo core for return
We serviced a
SAMSUNG DRYER
Model DV45H7000EW/A2
Near Columbia Station, OH 44028
David R
Job Details: 05/13/2022
"Cc unit not heating, about 5 years old. Correct power coming into unit. Ran unit on high temp, no heat. Found open heater. Gave estimate for repair. Customer paying SVC only,. ; ordrng 1 DC97-14486D (Heater assembly), used 1 SHIPPING (shipping and handling) from stock"