Local Reviews
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Dawn - Willoughby, OH
Great service! Very professional and friendly
Very polite and professional
David - Avon Lake, OH
Our technician Corina was very thorough, polite and professional in her actions. Also, she knows what she's doing!!!
Corina
Juanita - Lakewood, OH
thank you so much. A plus experience
Refrigerator repair
Douglas - Painesville, OH
Excellent service. Very professional compared to previous company we dealt with.
service
Carry - Lyndhurst, OH
Great Service and Great Price!
Kevin - Avon Lake, OH
Great Service and a Awesome Price, describes the service I received today from these two gentlemen! I highly recommend them and will use them again for my appliance service needs!
Great people great service
Jon - Aurora, OH
So easy to work with even with Covid out there
Great service
Jenna - Conneaut, OH
Quickly diagnosed the problem, ordered parts, and just as quickly, replaced them. Friendly too.
Corina Survey
Cristen - North Olmsted, OH
Friendly, knowledgeable, and respectful
Great service once again
Janice - Avon, OH
Gabriel has been here before and both times was excellent.
V. J.Gi
Vincentina - North Ridgeville, OH
It was great David was very respectful u
Pleasantly surprised
Martiee - Broadview Heights, OH
Came as soon as possible. Found the problem. Ordered the parts. Came back to replace bad parts. David was quick, kind, patient, knowledgeable, and efficient. Washer is working wonderfully! If need arises again for any appliance repair, IT WILL BE FRED’S APPLIANCE REPAIR.
Quick fix
Kristen - Austinburg, OH
Had to have an LED light replaced under warranty in our freezer. Technician was friendly, quick and knowledgeable.
Great Service
David - Lakewood, OH
I had two service calls over about a month. They always called me to inform me as to when they were going to arrive and then showed up on time. Plus, they fixed my issues the first time! Great company!!
Dishwasher repair
Laura - Conneaut, OH
Great Service
Brenda - North Royalton, OH
Corina was professional and knowledgeable. Solved my issues very quickly. I would highly recommend her.
Mike
Michael - Highland Heights, OH
He was very professional
Refrigerator
Brian - Avon, OH
Issue fixed.. thanks..
Awesome service
Deborah - Amherst, OH
Pinz
Thomas - Solon, OH
Whirlpool washer service call
Ed - Middleburg Heights, OH
Corina was on time, professional, informative and handled the service concern to our satisfaction. She kept us informed as to the options available and we agreed on a solution that was best for us. Glad Corina was here to handle our service need.
Fine thanks
Lia - Parma, OH
Great
Lisa - Cleveland, OH
Wonderful Very personable and helpful
Peg
Peggy - Madison, OH
The service repairman was courteous. He explained the issue and the fix. I thought the service charge and labor was pricey but I am happy to have an oven that works.
Response from Fred's Appliance Service:
Hi Peggy! Thanks for sharing your feedbackwith us! We know unexpected repairs are never fun. We do often review our pricing structure to make sure it is in line with industry standards to allow us to provide our customers steller service. We are happy to hear that Jeff was courteous and explained the issue with your wall oven. If you do have any questions about your repair just let us know. Thanks again! -The Fred's team.
Satisfied
Chuck - Painesville, OH
Christine
Christine - Mentor, OH
Great customer service
Your back
Marsha - Middlefield, OH
Very professional
Florence - Bedford, OH
Very quickly diagnosed the problem. We had installed the washer incorrectly. There was no reason for a repair.
Treasure
Treasure - Cleveland, OH
She was very helpful and nice would recommend the service to everyone that needs help with their Appliances
Great Service
Brooke - Perry, OH
Another great experience
Tom - Avon Lake, OH
As always, prompt service and Corina is just awesome!
Excellent Service
Anthony - North Royalton, OH
Excellent Technician
Dan was friendly and professional
Diane - Lyndhurst, OH
He was I. And ou within a half hour
Prompt, courteous with a sense of humor
Phyllis - Mentor, OH
GREAT JOB !!!!!
nkps3@aol.com - Avon Lake, OH
Gabriel P & his assistant were knowledgable & polite. They know their business. It was a pleasure to have them !!!!
On time. Professional. Knowledgeable. Friendly nn
Cheryl - Cleveland, OH
I will always prefer Fred’s.
Mary
Mary - Painesville, OH
Very knowledgeable technician
Mark - Amherst, OH
Gabriel was very helpful in advising the issues with our washing machine. In the end, we paid the service fee and will buy a new washer since current washer not worth fixing.
Great Service
Jim - Ravenna, OH
Joe
Faith - Chardon, OH
Joe is very proffesional.
Fridg repair
Bob - Cleveland, OH
Corina was nice
Wonderful
Roberta - Cleveland, OH
It was easy to set up service call. They came out within a couple days.
Diane - Northfield, OH
Service was fine. Technician was knowledgeable and congenial. It turned out to be a simple repair that took 30 minutes with no parts required. It seems that $199.00 was expensive.
Response from Fred's Appliance Service:
Hi Diane! Thanks for dropping us a line! We are happy to hear that your technician was knowledgable and was able to get your microwave up and running again. We know that unexpected repairs are never fun. When it comes to pricing we follow a flat labor rate guide and often review our pricing to make sure it is within industry standards and allows us to provide stellar service. If you do have any questions about your repair please let us know. Thanks again and have a good day! -The Fred's Team
Curteous prompt@
Marcia - Mayfield Heights, OH
Good employees
Brad - North Olmsted, OH
Quick diagnosis
Dennis - North Ridgeville, OH
Corey identified the solution quickly. In our case the part & repair was too expensive to move forward.
Response from Fred's Appliance Service:
Hi Dennis, Thanks for dropping our team a line! Sometimes repairs are simply just not worth it. We are sorry to hear that was the outcome for your microwave. We are so glad that Corey was able to diagnose your unit quickly! Thank you! The Fred's Team
Jodonna
Jodonna - Atwater, OH
It was pretty good. But he noticed that the microwave didn’t work properly when you open it but didn’t say anything about it and just left
Response from Fred's Appliance Service:
Hello Jodonna! Thanks for sharing your experience with us! We are happy to hear that your service was good. However, we do not have notes on the unit not working properly. A member of our team will be calling you shortly for more information so we can get this rectified for you. Thank you! The Fred's TEam
Great service
Larry - Cleveland Heights, OH
Fixed the problem with my washer
Great service
Alisa - Cleveland, OH
Problem resolved quickly, Corina was very pleasant, she’s a keeper!!!!!
Great service
Amanda - Cleveland Heights, OH
Great service
Westport
Angela - Euclid, OH
Wonderful to do business with!
Dan
Dan - North Ridgeville, OH
Great
Great service technician
Richard - Madison, OH
Jeff was a very friendly and professional technician
David
Denise - Elyria, OH
David is courteous, professional and efficient. It was a pleasure having him here, I give him 5 stars.
Mike
Michael - Parma, OH
Good job
Evelyn
Evelyn - Strongsville, OH
Dan seemed irritated to put on mask before entering my home. His reply was irritated and hesitant when I asked him to wear a mask “yeah, if you want me to”. I wouldn’t have asked him to use a mask if I didn’t want him to. I had two issues that brought him to my home for a repair: 1) The hinge on the door which he just oiled and did not replace with the hinge that KitchenAid sent me. And I am fine with that as long as it works. 2) The lights flicker when I run the fan and I am cooking. His reply is that moisture and electric together would cause that. I said that’s not normal. Can he at least look at the electrical to make sure everything is connected and not shortening out under the panel. Dan VERY hesitantly took the panel off and looked. I am assuming he knew what to look for and said everything looks fine. When he had the panel off and the panel was part of the filters, I asked him about replacing the filters. How would I pull them out? He answered my question with irritation. I just don’t think he was giving any effort to this repair call or had good customer service skills.
Response from Fred's Appliance Service:
Hi Evelyn! Thanks for dropping our team a line. We did a thorough review of your job record and discussed this a bit with Dan. The pandemic has added challenges and anxieties for our team like never before. As a result, we're trying to avoid dispatching our technicians to service calls that really aren't essential. Dan felt these concerns did not fall within essential parameters. We're so very anxious to get back to some type of "normal". Each of us are setting different expectations almost daily as we navigate all of the information surrounding this pandemic. In the meantime, the communication between our team & our customers may be a bit bumpy as we try to figure out the new "norm" of expectations. We apologize for our miscommunication. Thanks for understanding. -The Fred's Team
Great experience
Thomas - Avon, OH
OWNER
Alphonso - Cleveland, OH
Great Service, Awesome Price!
David - Geneva, OH
Great Service, Very informative
Crosby - North Ridgeville, OH
Gabriel was very helpful and informative when he inspected my washing machine. Very Professional
Great service BAD PRODUCT
James - Novelty, OH
Jason did a great job and arrived on time! However, nothing to do with Fred's or Jason but MAYTAG part's should not go BAD in 6 MONTHS !!!!!!!!!!!!!!!
Overprice not even a part 15min 172.00
Solon - Solon, OH
Over price will let everyone know
Response from Fred's Appliance Service:
Hello! Thank you for submitting your review. We have reviewed your service event. It appears we only charged you $98. We will be contacting you shortly to figure out this discrepancy in billing. Thank you!! The Fred's Team
excellent service
Josephine - Richmond Heights, OH
very pleased
Great
Mark - Avon Lake, OH
Excellent very professional
Fred’s is amazing
Seth - Lakewood, OH
Corey came back several times and I believe the issue was finally figured out. So far the repair has been a success. Fred’s is quick to get parts to your door and a repairman to install them. We had an odd thing going on in our new dryer and even though it took a few times Corey was determined to figure things out. I recommend Fred’s highly and give Corey the highest rating for his determination, professionalism and kindness.
Response from Fred's Appliance Service:
Hi Seph! Thank you so much for sharing your feedback. We do apologize for the multiple trips to your home, but so glad to hear that Corey remained determined and was professional during the repair. We hope everything continues to runs smoothly with your dryer. If you do have any additional questions about your repair let us know. Thanks again! The Fred's Team
Great Service
Glenn Thornton - Shaker Heights, OH
Corey the technician did an awesome job in replacing our freezer door. He was professional and polite.
Great experience
Dennis - Streetsboro, OH
Jason was prompt, professional, courteous and thorough.
Very accommodating in regards to wearing a mask, gloves and shoe covers. My service was covered under warranty. Super easy to work with! Love their te
Allison - Avon, OH
Great Service!
Megan - Geneva, OH
He did a great job, figured it out and came to fix it as soon as the parts were here. Definitely happy
SERVICE WAS GREAT, CORINA WAS AWESOME
Thomas - Cleveland, OH
Great service
Paul - Parma, OH
Gabriel is excellent
Lisa - Avon Lake, OH
Great Service
Jason - Westlake, OH
The technician was extremely knowledgeable. She was able to do the repair quick and we were back up and running!
Honest and prompt
Naomi - Conneaut, OH
Technician found the problem quickly. Part was ordered and delivered on schedule. Technician arrived for repair on time, wore a mask and disposable gloves each time.
Great Service
Kevin - Berea, OH
Cory was very professional and knowledgeable. Setting up appointment was very efficient and easy,
Excellent, professional service!
Jim - Avon Lake, OH
We really appreciated Gabriel and Hecmarie's service. The team made two calls to our home: one to assess our oven panel problem and the second to install a new panel. At all times, they were professional, friendly, and answered all of our questions. We really liked that Gabriel placed the order for the part from his tablet and scheduled the return visit.
Great service
Patricia - Painesville, OH
Excellent, educational talk and explanation.
Now THAT’S Customer Service !
Robert - Mentor, OH
Jeff, my Service Tech from Fred’s Appliance, was on-time, friendly, professional, knew exactly what he was doing and shared helpful info regarding my Whirlpool Refrigerator !
Great service
Dajana - Broadview Heights, OH
Excellent service
James - Mentor, OH
We were very pleased with the prompt and excellent service we received. Our service technician, Jeff, was pleasant, knowledgeable and provided us a complete explanation of what was wrong with our dishwasher and then proceeded to fix it. Thank you, Dr. James H. Capitan
Great Service
Gregg - Avon, OH
Customer service was great. Communicated from initial order to completion of work very regularly/great communication. Gabriel came to install the parts (very professional, very respectful of the Covid-19 social distancing requirements. Did great work. Prompt and professional
Great service, knowledgeable, courteous & efficient.
Bob - North Olmsted, OH
Would work & refer people
Washer
Roni - Cleveland, OH
Joe O was very nice and prepared when he came for my appointment. He had his mask and gloves on before he rentered my home. He put booties on before going downstairs to try to repair my washer. He was able to find the problem but was unable to do anything further as the parts for this machine are no longer available. I appreciated the honesty and will be using Fred's Appliance again.
Annette
Annette - Bay Village, OH
Corina was professional, knowledgeable, and adhered to COVID regulations. I will request her service in the future.
Great
Nannette - Olmsted Falls, OH
He is the best I had them before. I hope if I need someone again I get him very polite
Eric
Eric - Warrensville Heights, OH
Corina
Christine - Mentor, OH
Corina is friendly, courteous and explained what she was doing and how she felt it would solve the issue. I do have a service call in to have her come back because it didn’t solve the issue. I hope this time she can solve the issue. Thanks
Response from Fred's Appliance Service:
Hi Christie! Thanks for your feedback. We do apologize that the issue with your refrigerator was not resolved on the first visit, but happy to hear that Corina explained what was causing the issue. We hope to get you taken care of on the return visit and if anything opens up sooner we will reach out to you first thing. If you have any questions let us know!. Thanks and have a good weekend! -The Fred's Team
Great service
Linda - Avon Lake, OH
Prompt service and excellent communication!
Donna - Chardon, OH
Great service
Carrie - Beachwood, OH
Dan was at my home on Thursday and diagnosed the problem with my dryer. He ordered the part—it arrived on Saturday and he came back on Monday to install the replacement part.
professional service
John - Cleveland, OH
everything was great. Corina handled the job like a pro, thank you. parts were very expensive. dont know how 2 little parts can cost so much. but it is what it is......
Response from Fred's Appliance Service:
Hi John! Thank you for sharing your experience with us. We know it is never fun to pay for unexpected repairs. We frequently re-evaluate our pricing structure to make sure it is within the industry standards. We will certainly consider your review during our next evaluation. However, we are happy to hear that Corina was able to get your refrigerator squared away for you! If you do have any questions about your repair please feel free to reach out as our trip and diagnostic fee is warrantied for thirty days. Thanks so much and have a good weekend! -The Fred's Team
Great service! Prompt and thorough.
Mary - Mentor, OH
Extremely Qualified Repairman
Joanne - Sheffield Lake, OH
Gabriel was very knowledgeable. He came in and with 1/2 hour the problems that I was having with the washer were resolved.
No spin cycle
Lisa - Cleveland, OH
Technician was Very courteous Unfortunately the washer still continues to have an inoperable spin cycle even after this recent service appointment
Response from Fred's Appliance Service:
Hi Lisa, Thank you for sharing your review with us! Please give us a call at 888-45-FREDS and we will be happy to schedule a follow up visit to get this taken care of for you. Thanks! The Fred's Team
Excellent and professional service!
Cheryl - Mentor-on-the-Lake, OH
Very friendly and professional service! Would recommend to others.
Great
Harole - Orwell, OH
I thought the man who was here was courteous and kind and I loved his out look he was right on washer runs great
Great service
Barbara - North Ridgeville, OH
A big thank you to David for taking care of our ice maker issue. Very prompt and courteous and knowledgeable.
Great service
Phil - Kirtland, OH
Service tech arrived as scheduled and did all the necessary work quickly and efficiently. The tech was knowledgeable and friendly.
Beth
Beth - Kirtland, OH
Professional and very helpful
Katie - Bay Village, OH
Loved our service. Prompt and professional.
On time, professional
John - LaGrange, OH
Would use again
Great Service!
Kelly - Bay Village, OH
Very professional. Will use your service again!
Great experience
Wendy - Mayfield Heights, OH
The service man was great. He diagnosed the problem offered a solution with a price that was more than reasonable. He was efficient and very polite. Scheduling on line was also very convenient.
Very professional
Lucky - Geneva, OH
Was only a reset button quick fix
Fast and friendly service!
Moises - Olmsted Township, OH
Very helpful and understanding
Cynthia - Cleveland Heights, OH
Great service.
Sue - Parma, OH
Great, quick & clean service!
Bonnie - Mentor, OH
Chris
Chris - Broadview Heights, OH
Corey did a great job. Fixed the issue and explained how it became damaged to avoid happening again
Great service
Barbara - Windham, OH
We have used your repair service before. Always received the best service from you company.
Appreciate the advice
Cassandra - Maple Heights, OH
The service tech Dan was professional & friendly. He checked out my problem from the water filter (that’s replaced every 3 months) to the water line in the basement. I thought it was the water valve where the water dispenses bc that’s where I see the problem. I had taken the filter out & put it back in before but it didn’t register that filter was be the actual problem. ☝️I didn’t tell Dan another appliance company had previously came out to check my same problem but I was told it my valve that was sticking. That tech nvr checked my filter or water line. He ordered a valve & mother board 😳. I waited over a month to be told they are waiting they are waiting for parts. Don’t ever call Shunemans. They are horrible. Sorry. From the time I scheduled with Fred’s and checked reviews I God was watching over me on this. The other ppl was canceled before knowing about Fred’s. Dan told me my problem wasn’t my valve it was my filter. It is clogging. He filled I don’t how many glasses of water with & w/o the filter and he explained how they can clog with a tiny piece of coal. Then I had a upper shelf one side refrigerator freezing problem and he said my freezer is probably too full which it was/is that’s keeping the air from circulating some. Makes sense. I still hv some clearing to do. Bottom line Dan could’ve tore into my refrigerator like the other ppl planned to one day do for the money and caused me even more unnecessary problems but he didn’t and just told me the simple truth and that’s exactly what it was. A clogged filter but had II had two in row though. Pure water filters. Next one I’m getting in touch with them. $50, heck yea. I would recommend Fred’s to anyone. Thank you Dan!! 😊😊😊 I had completed this before but my charge ran out at the end & it cut right before I was finished & it made me mad.
Repair on oven door
Joseph - Amherst, OH
Great
Haiping - Beachwood, OH
Jason did an Outstanding job.
Took Care of In Warranty Service
Mark - Grafton, OH
We had a new dishwasher go bad within 90 days. I describe the problem to them, and a part was shipped before they arrived. The repair was quick, and so far, everything is great.
Got my fridge cooling again
Diane - Madison, OH
In this time of quarantine a working refrigerator is essential.I was able to get an appt quickly,Dan was able to resolve the problem promptly, and determined I didn't even need the part ordered. All for a reasonable charge.Thanks!
Chris
Chris - Broadview Heights, OH
Cori Did a great job. He was knowledgeable and patient. The original part was not good, so he had to reOrder the part and come back.
Response from Fred's Appliance Service:
Hi Chris! Thanks for dropping us a line. We apologize for the part not working the first time around, but overall we are happy that your technician was patient and able to get your freezer up and running again. Thanks for your patience as well! If you have any other questions about your repair just let us know. Thanks and have a good day! -The Fred's Team
Faye
Matitia - Cleveland Heights, OH
Great service..easy to set up appointment...corine was pleasant and knowledgeable
Great service
John - Willoughby, OH
Excellent Service
Rob - Aurora, OH
Great communication, response time and the technician was outstanding
Great service
Stacey - Kent, OH
Brian did is always very nice a helpful
Honest
Alix - Painesville, OH
Our dryer was a lemon and couldn’t be fixed. Jeff did all he could to fix it and was honest about not being able to fix it. They refunded us for the parts.
Response from Fred's Appliance Service:
Hi Alix! Thanks for sharing your experience with us. We do apologize that we could not get this resolved for you, but happy to hear that Jeff was honest about the issue at hand. If you have any questions about your visit please let us know. Thanks and have a good day! -The Fred's Team
Great Service
Mamie - South Euclid, OH
Great Service
Joe - Willoughby, OH
Jason was very knowledgeable, ordered the parts needed to fix the stove, a few days later came back to install the parts, stove working great. Fred's Appliance has very friendly customer service agents, overall great job.
Excellent Service
Toby - Painesville, OH
Very efficient service. Technician respect your home and displays proper social distancing on the service call.
very professional and helpful
Tara - Cleveland, OH
Our service tech was very professional, self-directed, and understood how busy we were. She went above and beyond with her work!
Gabriel is an asset to your company.
Christine - Lorain, OH
Gabriel and his trainee are very professional, personal and just very nice people doing a wonderful job.
Great
M - Avon, OH
Denise
Denise - Lorain, OH
Good Job
David - Mentor, OH
good job!!
Good service
Lynn - Fairview Park, OH
Great service
John - Chardon, OH
We had a tricky problem but it was handled quickly and professionally. I am very satisfied with Fred’s.
Great Service
Ted - Kirtland, OH
Jeff did a fast diagnosis of the problem and had the part needed for this 25 yer old Kenmore. fine work
5 plus stars
Roseanne - Amherst, OH
5 plus stars!!! Knowledgeable, polite, on time!!! If I ever need a repair I would request Gabriel!!! And his trainee Marie was also excellent! They represent your company well. Thank you so very much!!!
Great
Andrea - Rock Creek, OH
He did good. No issues and problem fixed. He was professional and respectful.
Great service
Pamela - Brooklyn, OH
Corey was great. He came in, found the issue, ordered the parts, and returned to fix. Super friendly and professional!
Great service!
Everett - Lorain, OH
Great Service
Dorothy - Cleveland, OH
Very thorough, listened, polite, and answered questions.
Joellen
Joellen - Elyria, OH
Great service
Awesome
Mary - Parma, OH
Technician was awesome
Refrigerator WHIRLPOOL
Deirdra - Cleveland, OH
Excellent
Very pleased!
Kathleen - Novelty, OH
Very professional & knowledgeable technician!
Polly
Polly - Chagrin Falls, OH
Great service
Susan - Aurora, OH
very helpful
Me
Janice - Cleveland, OH
Please resend receipt from yesterday - part of it was cut off by the scan thanks
Response from Fred's Appliance Service:
Hi Janice! Thanks for sharing your experience with us. We have emailed you a receipt for your records. If you have any questions about your repair please let us know. Thanks and have a good one! -The Fred's Team
Very good. Pleasant. Knowledgeable.
James - Solon, OH
Excellent
Sharon - Painesville, OH
The young man was extremely informative about my appliances and now I am confident that we can all get along even the dishwasher and I. Thanks for quick and great service.
Great service
Richard - Mentor, OH
Jason was very professional
Great service
Samir - Parma, OH
Terrible service
Yisroel - University Heights, OH
Response from Fred's Appliance Service:
Hi Yisroelorruth! We apologize that your experience was not what you expected. We would like to hear what we could have done better so we can improve. If you have any additional questions or concerns about your visit for your washer please let us know. Thanks for sharing your experience with us. Have a good day! -The Fred's Team
fast and efficient. knew what he was doing.
Dessandra - Ashtabula, OH
he was not here long. he said what i twas and bygollie thats what it was. i like that.
Service call
Jeff - Broadview Heights, OH
It was good
Great Service
Joshua - Avon Lake, OH
Good service. Very efficient
Janet - Independence, OH
Good job
Gwen - Kent, OH
Very good job
Fred - Independence, OH
Gabriel and his trainee were very polite and did a good job!
Always awesome!
Marty - Avon Lake, OH
Came in. Polite, honest and Fixed it fast.
Very thorough service and explanation!
Joan - Willowick, OH
Very impressed with knowledge and the time that Jason addresses the issue!
good service, called in advance
David - North Olmsted, OH
the service from Fred,s was great. Came when they were supposed to and called ahead of time.
She was awesome, professional, and explained everything
Patricia - Cleveland, OH
Great experience very good service I would highly recommend her
Great service
Happy camper - Parma, OH
It was quick, easy and Dan was very nice and gave me advice on owner maintenance that I didn't know. Would definitely call again
Professional
Margaret - Chagrin Falls, OH
He set right to work and found the problem.
Quality service
Eugene - Ravenna, OH
Brian has repaired our Maytag refgreigator serial times...all services continue to be performing well.
Kelly
Michael - Kent, OH
Good Job
David - Mentor, OH
Great service awesome price
Frank - North Ridgeville, OH
Bery professional
Dishwasher repair
Renee - Avon, OH
Gabriel was kind, efficient, and knowledgeable regarding his job and repair to our 10 month old dishwasher. He abided by CDC guidelines related to Coronavirus and made us very comfortable. His assistant was also very nice. He did the best he could with the problem that we had, and KitchenAid needed to resolve any further issues. I would highly recommend him for service.
Excellent service!
Lara - Lakewood, OH
Norm
Norm. - Willowick, OH
Joe was very professional, polite and knowledgeable. Nice guy to do business with.
Fast and friendly and safe
Tiffany - Grafton, OH
David was very nice and knowledgeable. He wore a mask for safety which was comforting.
Great service!! Always on time and thorough!
Chris - Aurora, OH
Fast, friendly, efficient
Nicole - Windsor, OH
They were prepared ahead of time with parts and arrived on-time to get the job done quickly. Friendly communication was ample throughout the process.
Great Service
Therese - Willoughby, OH
Repairman was on time ,a fast worker and very nice
Good service
John - Painesville, OH
Tech was on time and knowledgeable
Service
Deborah - Warrensville Heights, OH
I am usually pleased with my service from Fred's. This time it was below average. The tech didn't offer to vacuum out my dryer. Just replaced the part. I guess I may have to call back for blockage that I cannot get when I do it. I do appreciate his quickness of repair.
Response from Fred's Appliance Service:
Hi Deborah! Thanks for dropping us a line. We appreciate it. We will be investigating this concern, and then further following up with you. Thanks again, and speak soon! -The Fred's Team
Martin
Martin - Oberlin, OH
Very pleasant in every phase of our contact... quick responses by phone and very pleasant repairman!!!
Warranty ncustomer
David - Rocky River, OH
Professional and personable
Thank you!
Anna - Cleveland, OH
My service guy was knowledgeable, friendly and professional.
Polite and efficient
Bill - Cleveland, OH
Dryer wouldn't heat
Jill - Chesterland, OH
This was our first time working with Fred's Appliance. We have a four year old Samsung Washer and Dryer. Our dryer wasn't drying so I called around to different places, but they did not service Samsung appliances. I called Fred's who did service Samsung appliances. The technician came out and inspected it, and found out that my heating element went and the pulley went also. I was disappointed to hear that the technician did not have any parts in his truck for a Samsung dryer nor did Fred's have Samsung parts at their business (warehouse) and had to order them because they are Samsung parts. Needless to say, they ordered the parts, which came to my house. The technician then came the next day to install them. He put both new parts on in about 15-20 minutes. When he turned the dryer on, the technician and I had heard a squeaking sound. Needless to say, we had to order four rollers for the dryer. The technician came back within a few days to install them. We didn't hear a squeak noting that everything was fixed. The technician did a great job replacing all the parts, but I would tell anybody NOT to buy Samsung appliances ever. It costs us over $600 for parts and service with total. I could've went out and bought a new basic Amana or Whirlpool electric dryer for cheaper. The service was great and the technician was very patient, knowledgeable and explained everything. I definitely would hire them again for any appliance repairs in the future!
Response from Fred's Appliance Service:
Hi Jill! Thanks for sharing your experience. We do apologize for the multiple trips to get your dryer repair completed, but glad to hear that Joe was patient and able to resolve the issue for you. Sometimes these machines have a mind of their own. If you do have any questions about your visit please let us know. Thanks again Jill and have a good day! -The Fred's Team
Home Owner
Faith - Chardon, OH
Joe was exceptionally professionable and knowledgeable. I was very happy with service
Great Service
Scott - Lakewood, OH
On-time, professional and did a great job.
Great
Fayc - Willoughby, OH
Great. Explained everything. Polite and understanding
Friendly and professional
Eric - Broadview Heights, OH
Very friendly and professional service. Would recommend to anyone needing appliance repairs.
Fridge/Freezer ice maker
Steven - Olmsted Township, OH
The technician was courteous, professional, & efficient. He was able to quickly & efficiently diagnose the issue & apply corrective action. So far, works great.
Timely and Professional Service Experience
Mark - Gates Mills, OH
the entire process from scheduling to technician services was done extremely well. Brian arrived on time and performed services efficiently. although the part that was broken on my oven was no longer available, Brian was extremely helpful in other ways to source a used replacement. overall experience with Fred's and Brian was very positive.
Knowledge
Diane - North Ridgeville, OH
We were very pleased with Fred’s Appliance, specificities Gabriel. He was very knowledgeable and friendly. Got our refrigerator up and running in no time, cleaning up afterwards.
Very informative Tech
Bryan - Middleburg Heights, OH
The Tech was very nice and informative
Great service and informative
Robert - Thompson, OH
Jeff did an excellent job of handling our problem and was very helpful and informative about the washer.
Great service
Dave - Parma Heights, OH
Lynn
Lynn - Brook Park, OH
Horrible service. They sent me two 10 year olds on a service call for why my washer continually smells moldy ( and STILL does today) and I was told, quote “don’t all washers smell??” I suggested there must be a leak and was also told “ if there was a leak you’d have a puddle of water on the floor.“ NOT TRUE. It’s Obviously an internal leak somewhere, ( which they refused to check for) probably very tiny not to puddle but enough to create moldy mildew odor. I was also told they don’t cover leaks! It’s UNDER WARRANTY! I will be calling them back!
Response from Fred's Appliance Service:
Hello Lynn! Thanks so much for dropping our team a line. We appreciate it. It seems that you may be suggesting in your note that we sent 10 year old technicians to your home? I can assure you that all technicians are at least 18 years of age or older. We've carefully reviewed your job record. It appears we were last at your home on 9/9/2019 and advised running some vinegar through a cycle to assist with odor. We also further examined your washer for leaks, and none were noted at the time of service. If you're still having troubles, we can certainly send another technician to re-examine your washer. We appreciate you dropping us a line. Thank you -The Fred's Team
Washer repair
Jerry - Aurora, OH
Very good service
She was outstanding
Jayne - Cleveland, OH
Amazing Customer Service
Laura - Lakewood, OH
I was pleased with the ability to monitor when my technician would arrive. She came when expected and did a fast and amazing job!
Renee
Renee - Maple Heights, OH
My appliance
George - Geneva, OH
My original Amana fridge served me well for many years. But original companies have merged etc. My Maytag washer/dryers are 25 years old. 2 repairs. 2 repairs on the same fridge 1 year old. No complaints about service from Fred's but the current state of products is sad.
Response from Fred's Appliance Service:
Hi George! Thanks for dropping us a line. We are sorry to hear that the issue is still not resolved with your refrigerator. However, we are happy that you were satisfied with our service. These unexpected issues are never fun. If you have any questions about your visit we are here to help. Feel free to contact us directly at 888-45-FREDS. Thanks George and have a good day! -The Fred's Team
Service was very brief
Keyana - Maple Heights, OH
Technician was professional
great servive
greg - Columbia Station, OH
Leak in the door
Rickeisha - Warrensville Heights, OH
I’m so grateful to have my refrigerator working like it supposed to. No more leaking thank goodness. The technician was patient and well informed. I was happy to see a woman doing a male job. Keep rocking girl
Great Service
Byron - Lyndhurst, OH
Great service,awesome price
Frank - North Ridgeville, OH
Very professional
Jeff M.
DRYER MAYTAG MGDB765FW0 Installed new part unit tested good.
Corina B.
REFRIGERATOR KITCHENAID KRFC302ESS00 "CC that the water does not come out. Removed filter used bypass plug, good water pressure. Advised cust to install a new filter. Optest ok Talk CP and said the housing should be fine with having good water pressure with bypass plug. Advised cust if water pressure is still low, we will need to replace the housing."
Brian M.
WASHER WHIRLPOOL WFW70HEBW0 Cc unit giving error Found stored error for long drain Ran auto test no issue error cleared out by itself at end of auto Took drain filter out found coins and debris built up potentially causing intermittent drain issues Cleared drain filter OP Test Ok
Corey L.
REFRIGERATOR WHIRLPOOL KRSC503ESS00 "Customer complaint fridge not cooling compressor is loud, confirmed, CFC has been done on this unit, compressor was +15psi low side and 5 psi on high, no refrigerant, seem to be dye on rc evap tray, unit needs ff evap also; ordrng 1 WPW10643261 (evaporator)"
David R.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Cc no cool. Both sections 70*. Compressor and condenser fan running. No signs of spillage from any of lines. Will need FF evap and drier. Customer paid SVC, do not order parts. Customer is calling whirlpool. Sealed system repair.Job count for 4 hours; ordrng 1 W11116006 (evaporator) and 2 WPW10143759 (dryer)s, used 1 SHIPPING (shipping and handling) from stock"
Corey L.
REFRIGERATOR WHIRLPOOL GB2FHDXWS08 "Customer complaint water leaking from freezer for a while now, confirmed found duck bill style valve clogged, parts covered, quoted lbr, ok, cleared ice and water, replaced valve, op test good ; used 1 W10619951 (TUBE-DRAIN) from stock"
Jeff M.
WASHER MAYTAG MVWB765FW4 The unit is grinding it sounds like the slide in the clutch is bouncing around as it drops. And the drain n spin cycle will repeat but only that cycle needs a control slid n clutch ; ordrng 1 W10734521 (slider) and 1 W10754448 (clutch) and 1 W11429620 (CONTROL )
Jeff M.
REFRIGERATOR WHIRLPOOL MFI2269VEB8 "The freezer is at the recommended temperature. The fans are working the dampener control is functioning needs a new main control. I put it in diagnostics I was able to get the dampener to open. As soon as I exited diagnostics the dampener close.; ordrng 1 WPW10312695 (electronic control), used 1 SHIPPING (shipping and handling) from stock"
David R.
REFRIGERATOR GE GFE26MKDES "Cc water line where dispensing is dirty. Took part, cleaned. Good."
David R.
REFRIGERATOR WHIRLPOOL WRX735SDHV02 Called and spoke to customer about symptoms. Customer said it is ok to order parts today. ; ordrng 1 W10882923 (icemaker) and 1 W11043013 (valve) and 1 WPW10300024 (icemaker)
Brian M.
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Cc unit not making ice Found unit not reaching temps Found evap frosted over again steamed out evap and changed the defrost timer from ADC to timed Advised to give it 2 days for ice
Brian M.
WASHER FRIGIDAIRE FFFW5000QW0 Cc unit not washing Found UI not responding to most selections and on some unit will not fill Ran a factory reset per tech sheet but it will take 2 hours to complete if issue is still present it will Needs UI and control Est only ; ordrng 1 137208014 (Control) and 1 809055505 (UI board)
Joe O.
RANGE HOOD JENN-AIR JXD7036YS3 Cc: blower not runningFound blower fan wore itself out from motor shaft. Needs blower. Customer does not want to repair at this time
Brian M.
DISHWASHER WHIRLPOOL WDT710PAHZ1 Cc piece fell off door Replaced left hinge pad OP Test Ok
Joe O.
REFRIGERATOR MAYTAG DID NOT CHECK Customer stated he no longer needed service. He stated he meant to call and cancel his appointment. Stated it cleared itself up.
Joe O.
WASHER WHIRLPOOL WTW8120HW0 "Cc: error code, occasionally will not power onCustomer stated she has been getting an f9 error code. Found error code f0e5(off balance load). Found drain has spray foam around it. Advised customer of syphoning. Ran diagnostics test cycle. Unit functioning as designed. Op test ok"
Corey L.
WASHER MAYTAG MVWB766FW1 "Replaced lid and left hinge, op test good"
Jason N.
DRYER ADMIRAL ADE7005AYW "Cc unit drum not turning, burning smellPulled unit apart, found belt broken. On closer look found motor pulley broken away from motor shaft, this most likely shredded the belt. Unit needs drive belt and motor( on parts lookup motor pulley is not available as a separate part). Customer not repairing at this time, estimate only."
Joe O.
RANGE WHIRLPOOL WFG320M0BS3 Installed igniter. Ran test bake. Op test ok
Corina B.
COOKTOP ELE GE JP360B0V1BB "CC that the front right burner is burning food on the low setting. Will need a new switch. Model number is not coming up unless the 0 is out from the BV. BJ can you make sure one of the switches is correct. I talked to CP and he gave me a different number then what Im coming up with.; ordrng 1 Wb24t10057 (Switch) and 1 WB24X29364 (Switch), used 1 Shipping from stock"
Jeff M.
FREEZER WHIRLPOOL GC3SHAXVT02 Installed new part unit tested good. Customer is concerned that the freezer door does not have any suction. I tried to explain to her that not all refrigerators are designed to do that.
Brian M.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Installed UI board and control OP Test Ok
Jason N.
REFRIGERATOR WHIRLPOOL WRT318FZDM02 "Cc unit not freezingCustomer states things are getting soft in freezer, she changed freezer to max setting, seems to be better. Checked low side pressure, low side in a 11in/hg vacuum. Unit has a refrigerant leak. Unit needs evaporator, compressor.; ordrng 1 W10836706 (evaporator) and 1 W11092625 (compressor) and 1 WPW10143759 (dryer)"
Joe O.
DRYER AMANA NED4655EW1 Cc: not startingFound unit was not receiving any power. Breaker seemed weak and hard to reset. Got breaker to reset. Unit receiving proper power. Advised customer they may need an electrician to look at or change breaker. Ran test cycle. Op test ok
Corina B.
DISHWASHER WHIRLPOOL WDF780SLYB0 CC that the unit does not start. Found the screws to the ui are backing out. When tightening the screws the screw went threw the ui. Will need a new ui; ordrng 1 WPW10350413 (Ui)
Jason N.
DISHWASHER WHIRLPOOL WDP370PAHW0 "Cc unit leaking from frontCustomer states plumber told her it was leaking from the door. Ran wash cycle to verify leak. Ran wash cycle for 20 min, no leaks found. Ran cancel drain, and restarted wash cycle, still no leaks present. Replaced door gasket using customer supplied pre Id part as a precaution. Set down water mitigation mat. Advised customer to monitor."
Jason N.
DRYER CROSLEY VED6505GW0 "Cc unit not heating and timer not advancing Checked power in to unit, missing L1 or L2 hot leg. Only receiving 120v to motor, no power to timer motor or heating element. Advised customer to contact electrician."
Jason N.
DISHWASHER KITCHENAID KUDS30IXBT0 "Cc unit control lights staying on, will not run a full cycleRan diagnostics, found codes 6-1 low/no water entering, 6-2 for fill valve elntrical problem and 2-1 for UI stuck key. Ran diagnostics cycle in entirety. No codes at end. Leds still illuminating on ui panel. Unit needs UI panel. Customer not repairing at this time, estimate only."
Corina B.
RANGE WHIRLPOOL KESC308LSS0 Replaced the burner. The granite piece on the backside of the range is loose. The ranges holds the granite piece up. Optest ok; used 1 Shipping from stock
Corina B.
REFRIGERATOR WHIRLPOOL WRS571CIHZ00 "Recovered refrigerant, replaced evaporator and drier, pulled 28vac w/ pump, watched, good, charged 5oz r134a, unit cooling, pressures good, op test ok"
Jeff M.
DRYER GE GTDX180GD6WW "Belt is broken est only ; ordrng 1 WE12M29 (BELT), used 1 SHIPPING (shipping and handling) from stock"
Corina B.
REFRIGERATOR WHIRLPOOL KFIS29PBMS00 "FF no frost pattern Fz ice build up on the top of the evap. Ran step 4 to open the 3 way valve. Equalized at 25 psi. Found a leak at the cap line on the ff evap. Ice was hitting the Fz fan, steamed out the evap. Recovered refrigerant, pulled 28vac w/ pump, watched, good, charged 5. 5oz r134a, unit cooling, pressures good, op test ok"
Jeff M.
DISHWASHER KITCHENAID KDTE104ESS1 "Sup motor seized up. The stock motor I have on my truck has a crack in the housing. ; ordrng 1 WPW10605057 (pump and motor assy), used 1 SHIPPING (shipping and handling), and 1 WPW10605057 (PUMP AND MOTOR ASSY) from stock"
Joe O.
REFRIGERATOR WHIRLPOOL WRF560SMHZ00 "Cc: not cooling properly, fan noiseFound freezer door not closing completely. Found frost and ice build up inside freezer. Freezer temps at 34 degrees ff at 45 degrees. Found screw loose on track for freezer. Tightened screw. Found unit has a good frost pattern. Cleared ice build up around fan. Advisedly customer to allow 24 hrs for temps to adjust. Op test ok"
Jason N.
REFRIGERATOR WHIRLPOOL WSR57R18DM00 "Cc unit not coolingCustomer states its the same way it was before last repair. Pulled evap cover, ice ball on cap tube. Found uv dye on evaporator coils using uv light. Not leaking from repair joints. Unit needs evaporator. Parts still covered under 1 yr. and service was waived. Customer not repairing at this time, will need to think it over."
Jason N.
RANGE HOT POINT RK767G0J4BG Installed timer module. Set clock. Ran operational test on both upper and lower ovens. All functions normal. Op test good.
Gabriel P.
WALL OVEN JENN-AIR JES9900BAB "Replace element,opt test ok"
Jason N.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Installed new freezer door. Tested dispense functions. Op test good.
Brian M.
REFRIGERATOR WHIRLPOOL WRS315SDHZ05 Cc door drops when opening This is normal due to cam bushing nothing wrong with unit
Brian M.
REFRIGERATOR WHIRLPOOL WRF560SMHZ00 Cc unit not cooling and made weird noise Found ice build up around evap fan due to doors not closing properly due to icemaker falling off hooks Cleared evap fan and made sure door was closing properly left icemaker out due to customer request and not having water hookup OP Test Ok
Joe O.
REFRIGERATOR WHIRLPOOL WRB329DMBB00 "Cc: freezer light does not always turn on, frost build up in the rearFound gaskets are sealing. Found partial frost build up. Found unit is not completing defrost cycle. Entered manual defrost. Found unit is defrosting. Changed unit to fixed defrost time. Advised customer to monitor unit over the next 48 hours. Op test ok"
Corey L.
REFRIGERATOR WHIRLPOOL GI6FARXXF05 "Installed user interface, op test no good, found ice paddle shorting out control and when plugged into control control locks out and only beeps with every selection, leaving ice paddle unplugged so buttons functional, unit needs ice door paddle, office to balance receipt ; ordrng 1 WPW10368730 (pad)"
Corey L.
RANGE WHIRLPOOL WFG505M0BS3 "Customer complaint oven not lighting, confirmed, found ignitor failed, replaced with ts kit, op test good ; used 1 12400035 (IGNITER) from stock"
Joe O.
REFRIGERATOR KITCHENAID KBFS25EWMS5 "Cc: not coolingFound temps in ff section at 68 degrees and freezer at 69 degrees. Found no frost pattern. Found compressor is running only pulling .6 amps. Could not locate any leak. Called whirlpool tech line spoke with Cathy, stated we can use nitrogen to locate leak. wanted a pressure reading. Found low side at 20 inch vac, high side at 58 psi. Call got disconnected. Called whirlpool tech line spoke with Dustin. Dustin also stated to use nitrogen to locate leak. He stated the dye in the filter may not have broken down yet. Need nitrogen tech"
Gabriel P.
COOK TOP WHIRLPOOL W3CG3014XW02 Wrong part order I order the igniter but it was in back ordered so technician bj order the other parts and also notice another igniter going bad ; ordrng 1 W11134302 (holder-orf) and 1 W11134304 (holder-orf) and 1 W11189648 (cap-burner)
Corey L.
DRYER MAYTAG MEDC465HW0 "Replaced thermostat, op test good"
Jason N.
WASHER MAYTAG MHW5630HC0 "Cc unit not drainingUnit has some water standing in bottom on basket. Ran manual drain test 4. Unit drain very slow. Pulled front of unit off, checked drain pump filter basket. Basket filled with animal hair. Cleared and reassembled. Ran auto test, unit drain is normal, all functions passed. Op test good."
Jason N.
WASHER WHIRLPOOL WTW4800XQ0 "Cc unit bumps and grindsRan auto test, all functions passed, no abnormal sounds. Checked suspensions springs. Tub bouncing all over, weak springs. Unit needs tub suspension rods.; ordrng 1 W10780048 (suspension)"
Corey L.
DISHWASHER MAYTAG MDBH979SAW0 "Customer complaint some buttons are not working, confirmed, removed console and found silver migration on ribbon, called wpl tl to get scode, ordering console; ordrng 1 W10811166 (panel-cntl)"
Jason N.
DRYER WHIRLPOOL WED4800XQ0 "Cc unit not heating on timed dryRan op test on both auto dry and timed dry options. Confirmed unit will heat on auto cycles, but not timed. Unit needs timer.; ordrng 1 WPW10185982 (timer)"
Joe O.
DISWASHER WHIRLPOOL GU2275XTVY0 Cc: not workingUnit is receiving proper power. Found bi metal open. Needs bi metal; ordrng 1 W10258275 (bi-metal)
Brian M.
WASHER MAYTAG MVWB835DW3 Cc of error Found stored error of f6e2 and f6e3 Needs UI and Control ; ordrng 1 W11112656 (console) and 1 W11170706 (cntrl-elec)
Corey L.
RANGE WHIRLPOOL WFE320M0ES2 "Customer complaint oven not working, confirmed, power to unit is correct, element checks pass, power not getting to element, unit needs control; ordrng 1 W11122560 (cntrl-elec)"
Joe O.
REFRIGERATOR WHIRLPOOL WRF989SDAM00 "Recovered refrigerant, installed listed parts. Put unit into 28 inch vac for 15 mins, recharged with 5.5oz of r134a. unit is cooling. advised customer to allow 24 hrs for cooling. op test ok; used 1 TJAF1200 (PROCESS ), 1 W10895713 (COUPLER ), 1 W10895757 (COUPLER ), and 1 W10896689 (COUPLER ) from stock"
Brian M.
REFRIGERATOR WHIRLPOOL WRT1L1TZYB01 Cc unit icing up in freezer Found bag of veggies keeping freezer door open Removed and Cleared up ice And adjusted gasket OP Test Ok
Corina B.
REFRIGERATOR KITCHENAID KRFF707ESS01 CC that the unit is not cooling. Found frost build up on the ff evap. Will need a main control and thermistor ; ordrng 1 W10843055 (Control) and 1 W11033168 (Harness)
Gabriel P.
REFRIGERATOR FRIGIDAIRE FGVU21F8QFC "Found evap frozen up check bi-metal good check element good force in to defrost need control and thermostat,gave estimate customer customer will thaw out then if it start back up again he will call if he wants to repair"
Gabriel P.
DRYER WHIRLPOOL GEW9250PW0 "Replace pulley kit old one was defective ,opt test ok ; used 1 4392067 (DRYER REPAIR KIT), and 1 SENIORDISCOUNT (senior discount) from stock"
Corina B.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Cust showed pop, sent pic. CC that the unit is not washing. F8e3 drain stuck on f4e3 pump motor not running. Found the connections to the pump and motor loose. Ran a calibration. Optest ok."
Dan H.
RANGE WHIRLPOOL WFG505M0BS3 "Customer complaint of gas leak, confirmed, found installers had incorrectly installed gas line and damaged it unit needs new gas line"
Brian M.
RANGE GE PB975ST1SS "Cc front right burner center is not working and temps in ovens dont regulate Found front right burner to functioning other than center needs burner Ran test bake to 350 on both upper and lower ovens found unit functioning fine but advised to replace temp sensors ; ordrng 1 WB23T10015 (sensor) and 1 WB21X22134 (sensor asm) and 1 WB30T10126 (range 12 radiant sur), used 1 SHIPPING (shipping and handling) from stock"
Gabriel P.
RANGE WHIRLPOOL WFG505M0BS2 Call senior tech advise customer that to put ceramic tile underneath will not burnt cause she has vinyl floor is not heat resistant so is going to warp and discolor
Jason N.
WASHER WHIRLPOOL WFW8540FW1 "Cc unit controls not respondingFound unit will not power, led status light on ACU solid. Checked voltage to UI, good at 5.1v dc. Replaced UI using customer supplied pre Id part. Functionality restored, ran auto test, all functions passed. Op test good."
David R.
WALL OVEN COMBO WHIRLPOOL WOC54EC0HS01 Replaced part. Tested good. Op test ok
Dan H.
WASHER AMANA NTW4516FW3 "Customer complaint of loud banging noise, unit is very unlevel and sitting on a pallet, advised customer that unit needs to be on a solid level surface, found a crack in the basket cause basket not to spin level, unit needs new basket, also noticed customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube ; ordrng 1 W10554251 (Basket)"
Gabriel P.
MICROWAVE WHIRLPOOL WMH32519HZ5 "Found bad fuse replace from truck stock,opt test ok"
Dan H.
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Customer complaint that door gasket is not sealing, confirmed, unable to reinstall, unit needs new door gasket, door gasket has already been ordered but is on back order , advised customer that the office will reach out when they have tracking pain part and reschedule then; saved tckt"
Corey L.
MICROWAVE WHIRLPOOL UMV1160CW4 "Customer complaint light wont shut off, confirmed, found top strike broken and still in switch, removed broken strike, unit needs new door; ordrng 1 W10686516 (door/mw)"
Corey L.
REFRIGERATOR WHIRLPOOL WRS321SDHB05 "Customer complaint water not dispensing and only one ice tray filled, unable to get water into filter area, fill tube was frozen also, valve solenoid heard, unit needs valve and filter head; ordrng 1 W11162041 (housing) and 1 WPW10179146 (valve-inlt)"
Dan H.
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 "Customer complaint that control panel freezes up, found control lock on turned off, user interface is working, installed new control, advised customer to monitor"
Jason N.
ICEMAKER WHIRLPOOL WRX735SDBM00 "Cc unit not making iceRan manual ice maker harvest, jumped t to h, ice maker will not index. Unit needs ice maker. Replaced using truck stock. Ran manual harvest test, ice maker indexed and mold filled with water. Op test good.; used 1 W10882923 (ICE MAKER ASSY10359) from stock"
Corina B.
DISHWASHER KITCHENAID KUDS35FXSS5 "CC that the unit is running with no water. Ran diag 6-4 float switch open, 6-1 low water 6-6 cold water. Ran a calibration. Optest ok."
Corey L.
REFRIGERATOR GE TFX22KKD "Customer complaint water leaking from ice maker, could not find actual ms tag, confirmed leaking, found water coming from back of unit, found line to valve broken 1 from connection, fitting was able to be removed from obroken portion and used for new connection, op test good; used 1 SENIORDISCOUNT (senior discount) from stock"
Jason N.
DISHWASHER FRIGIDAIRE FDB421RFS3 Installed RH door spring. Door op test good.
Jason N.
DISHWASHER KITCHENAID KDTE104ESS1 "Cc unit not level, door not opening and closing smoothly Found unit tilted slightly forward, top rack rolling out when door is opened. Door catching bottom kick plate, kick plate is not secured to unit. Leveled unit using leveling legs. Top rack now stationary unless moved. Secured unit to cabinet. Secured kick plate to unit. Customer satisfied with leveling and door operation. Op test good."
Gabriel P.
RANGE GE ZC2201NSS01 Found console display shorted also buttons not responding will need console with display board customer will get new
David R.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Cc freezer evap cover frosting over. Found control not sending single up to defrost. Order control along with harness and thermistor. Will need to steam out evap. Fan is working. Ordering parts; ordrng 1 W10913629 (harns-wire) and 1 W11371382 (CONTROL) and 1 WPW10384183 (thermistor)
Corina B.
DISHWASHER MAYTAG DWU6750AAE Replaced the springs. Optest ok. ; used 1 Shipping from stock
Brian M.
DRYER MAYTAG MDE6400AYW "Cc of noise Found noise coming from idler pulley Recommend to replace belt and pulley Est only ; ordrng 1 WP6-3700340 (bearing) and 1 WP33002535 (belt), used 1 SHIPPING (shipping and handling) from stock"
Brian M.
REFRIGERATOR WHIRLPOOL WRV976FEM00 Cc unit not cooling Found temps in freezer about 25 and fridge at 40 light frost on both section evaps during step 4 Do not see uv dye anywhereFound condenser packed with debris cleared out advised to let run for 48 hours to see if there is a change if not she may have a sealed system issue gave quote for sealed system repair ; ordrng 1 W11116006 (evaporator) and 1 W10779331 (compressor) and 1 WPW10143759 (dryer)
Corina B.
DRYER MAYTAG MDE9206AYW Replaced the idler and supports. Optest ok.
Corey L.
REFRIGERATOR WHIRLPOOL WRS312SNHM01 "Customer complaint water bottles freezing on top shelf, temps were -5 frz and 31 ff on top shelf, settings are set to coldest, advised on temp control, shelf bracket broken and will need tech to install; schdld next appmnt for 9/14 MON !"
David R.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Harness did not come with thermistor, got from t/s. Replaced all parts. Steam all ice. Tested, in diagnostics heater is working. Give 24 hours to return to normal temps ; used 1 WPW10384183 (THERMISTORXXACADEMY RETURNXX) from stock"
Brian M.
REFRIGERATOR WHIRLPOOL n/a Cc mullion heater warm Found mullion heater to be set to on. This is normal and is used for humidity control Advised customer on this and showed her how to turn on and off but advised to keep on
Corina B.
DISHWASHER KITCHENAID KDTE334GPS0 CC that the top rack rolls out when opening the door and white residue on the tub. Advised cust to use pods instead of liquid. To do a clean cycle to clean the tub. Removed the wheels from the back. Optest ok
David R.
REFRIGERATOR WHIRLPOOL WRS571CIDW01 "Cc not getting ice. Ran through Icemaker diagnostics a couple of times. Icemaker stopped midway through trying to find home position, timed out. Will need Icemaker. Water valve works. No lines or wires kinked. Customer paid SVC, do not order parts.; ordrng 1 W10873791 (icemake), used 1 SHIPPING (shipping and handling) from stock"
Brian M.
WASHER MAYTAG MAH6500AWQ Cc of tub noise Found Bearings to be bad Would need an outer tub and spinner support Spinner support is no longer available, customer does not want to repair
Dan H.
RANGE WHIRLPOOL WGG555S0BS00 "Customer complaint that oven is not maintaining temperature, oven temperature sensor at 1080 ohms, igniter is shutting off before it reaches temperature, unit needs new control; ordrng 1 Wpw10539994 (CNTRL)"
Brian M.
REFRIGERATOR FRIGIDAIRE FGHC2331PFAA Cc icemaker making no to slow ice Found icemaker functioning rotating and calling for water Set temps to lower temps and advised to watch
Jason N.
WASHER MAYTAG MVWC415EW1 "Cc unit lid lock light flashingRan diagnostics, found codes f5e3 for lid unlock fault, f5e1 for lid switch fault and f5e2 for lid lock fault. Unit needs lid lock. Replaced using truck stock. Ran auto test and calibration. All functions passed. Op test good.; used 1 W11307244 (DOOR LOCK9075) from stock"
Corina B.
RANGE WHIRLPOOL KOCE500ESS08 "CC that the lights flickering, the microwave takes to long to heat and it not holding temperatureAdvised cust the lights flickering is due to the power dropping. Will need a electrician. Heated a couple of water for 2 minutes, boiling. Heated the oven to 350* took temps."
Joe O.
WASHER MAYTAG MVWC565FW0 "Cc: not completing cycleFound unit flashing rinse. Canceled cycle. Unit drained. Entered diagnostics. Found error code f7e1(basket speed fault), and f0e2(oversuds). Ran tachometer test. Found unit is sensing basket speed. Ran auto test. Found unit not spinning or agitating. Flipped unit up, found gearcase leaking oil, found motor pulley worn out, belt slipping. Needs motor, cam, belt, and gear caseMotor covered under parts only 10 year warrantyNo shipping because everything besides motor is truck stock. Customer does not want to repair at this time"
Brian M.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Cc of ice maker leaking Found ice maker fill cup built up with ice Cleared icemaker Ran test harvest OP Test Ok
Joe O.
REFRIGERATOR KITCHENAID KBFS25EWMS5 "Cc: not making ice, ice buildup on freezer floorFound no water from dispenser. Found water filter housing frozen. Found bail arm sticking on ice maker. Got bail arm to move free. Cycled ice maker again. Ice maker functioning as designed. Found drain tube plugged up. Needs p trap drain tube. Replaced p trap. Op test ok S38253 covers p trap, part only; used 1 W10619951 (TUBE-DRAIN) from stock"
David R.
RANGE WHIRLPOOL KSGG700ESS2 "Cc not working. Getting F3E0 code. Sensor test in range 1080. Tested sensor from control through harness, 1080. Found wire connector loose, no slack in wire pulled it off. Corrected. Good. Tested oven on bake at 350* good. No error codes. Op test ok"
Joe O.
WASHER MAYTAG MVWB835DW5 Cc: error codesFound error code f2e1(stuck key). Tested key pad. Ran auto test and calibration. Op test ok
David R.
DISHWASHER WHIRLPOOL WDF590SAJM0 Replaced parts. Tested. Good. Unit closed. Op test ok
Corey L.
DRYER MAYTAG MED6230HW0 "Customer complaint dryer makes a loud noise, confirmed, found right side panel dented causing panel to hit drum, popped dent out to prevent interference, op test good"
Dan H.
RANGE AMANA AGR5835QDB "Customer complaint of loud popping noise and now oven does not light, found igniter weak, installed new igniter, op test good ; used 1 12400035 (IGNITER) from stock"
Jason N.
REFRIGERATOR AMANA ART318FFDW06 "Cc unit still too cold in ff sectionCustomer states food/product will still randomly freeze in ff section. Called wp techline, Jk, suggested to block off air return vents by 50% due to what could be cold air migration from freezer while idle. Blocked off air returns 50% using foil tape. Customer is removing unit from apt. Due to repeated service calls, wants unit replaced."
Corina B.
DISHWASHER WHIRLPOOL WDTA50SAHZ CC that the unit is leaking. Found the unit is not installed to the countertop or the cabinets. Advised cust to install the dishwasher with the brackets. Started a cycle. No leaks. Optest ok
Corina B.
WASHER AMANA NTW4516FW3 CC that the unit is leaking. Found the cold water supply line not tight. Tightened the supply line. Optest ok.
Joe O.
DISHWASHER KITCHENAID KUDE48FXSS1 Installed sump assembly. Ran test cycle. Op test ok
Corey L.
DISHWASHER GE GDF570SSJ2SS "Customer complaint water leaking and not filling inside, confirmed found bite mark out of drain hose on inlet from sump and outlet to drain, unit needs drain kit WD19X25187 and drain hose WD24X23016, customer would like to discuss with husband and will call us to continue repair ; used 1 SHIPPING (shipping and handling) from stock"
Gabriel P.
DRYER GE GTDP301EL1WS Unit not starting found motor over heating and shutting off one of terminal of motor is burn will need motor she will not fix
Corina B.
WASHER MAYTAG MVW8230HC0 CC that there are loud noise when running cycles. Started a quick wash with a normal size load for customer. Small would get shifted to one side. Causing the basket to get unbalanced. Advised cust to run bigger loads.
Brian M.
REFRIGERATOR WHIRLPOOL GX5SHTXTT00 Cc temps dont seem good Found temp to be about 40 Advised and adjusted customers temp settings Advised it will take a few days to adjust OP Test Ok
Corey L.
FREEZER WHIRLPOOL WZF34X18DW03 "Customer complaint she got an extra shelf sent to her but it wont fit, confirmed shelf sent was the smaller bottom shelf which does not have an extra space, the top has a few extra spaces but are for adjusting shelves, unit has correct amount of shelves"
Jason N.
REFRIGERATOR WHIRLPOOL WRB322DMBW01 "Installed damper control. Ran manual damper test, no abnormal noises. Op test good."
Gabriel P.
REFRIGERATOR KITCHENAID KSBS25FKBT00 "Search for the leak in that it was dry but confirm on water on the floor,also notice it was wet underneath filter housing and underneath pan customer gave customers estimate she will not repair"
Corey L.
DISHWASHER IKEA IUD8555DX2 "Customer complaint dw tablet not dissolved and door didnt open plus dishes are dirty, customer is looking for pop and will email our office with it, ran diagnostics found F8e4 f8e1, drain errors, found glass in drain filter, unit filled and drained, filter and screen are grimy and customer unaware filter was removable, customer is using organic detergent advising running hot water in sink before a cycle and to clean once a month with vinegar or afresh tips on page 12 of owners manual"
Jason N.
DISHWASHER WHIRLPOOL WDF520PADB7 "Cc unit not washing dishes, no waterRan diagnostics, found code 4-3 for motor not running. Wash motor not turning on in diagnostics cycle. Checked power out from control board to wash motor. 0v . Unit needs control board. Customer not repairing at this time, estimate only."
Dan H.
REFRIGERATOR WHIRLPOOL WRF560SMHZ00 "Customer at home said she didnt call anybody about her fridge, we left, never went in home"
Dan H.
REFRIGERATOR KITCHENAID KFIS29PBMS00 "Recovered refrigerant, installed evaporator and filter drier, brought system into a 28 vacuum, watched 15 minutes, no change on gauges, recharged unit with 5.5oz of r134a, good frost pattern, op test good, advised customer to wait 24 hours before restocking refrigerator ; used 1 W10809131 (Coupler), and 1 W10890121 from stock"
Joe O.
RANGE WHIRLPOOL WEE750H0HW1 Installed infinite switch. Tested. Op test ok
Joe O.
WASHER MAYTAG MHW5100DW0 "Cc: something brokeFound tub cracked. Counter weight on outer tub broke free, separated inner and outer tub. Needs tub assembly, and shocksBasket shows under 10 year parts only warrantyCustomer does not want to repair at this time"
Jason N.
FREEZER UPRIGHT FRIGIDAIRE FFFU14F2QWP "Cc unit not coolingCustomer stated when they moved it, it got tipped over. After they plugged back in, it never cooled the same since. Product was starting to thaw. Unit unplugged when I arrived. Plugged in unit. Compressor running. Let frost pattern develop. Unit starting to cool. Advised customer to let unit run for 24 hrs and monitor temperature, add bottles of water to unit. If frozen after 24 hrs, reintroduce some product to unit and monitor. If unit does not freeze water or product, unit may have picked a partial restriction and would be not repairable."
Gabriel P.
DRYER WHIRLPOOL WED9600TA0 Found error code f01 control failure gave estimate customer will not repair
Joe O.
MICROWAVE KITCHENAID KMHS120EWH "Cc: humming noise when door is closed, unit not workingFound door switch flipped past stopping point. Pulled door switch back out. Tested unit. Unit is functioning. Advised customer it could happen again. Replaced interlock switches. Tested. Op test ok; used 1 W11244490 (INTERLOCK SW KIT1937) from stock"
David R.
DRYER MAYTAG MEDC215EW1 "Cc vent box around heater WP8541818 is charred. Let customer know that is normal. Heater literally right underneath it, so over time all the take from the heat will turn it a different color. Checked out dryer. Everything else checks good and working properly. Op test ok; used 1 SENIORDISCOUNT (senior discount) from stock"
Jeff M.
REFRIGERATOR WHIRLPOOL WRT541SZDZ00 Installed new door part unit tested good
Brian M.
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 Cc of ice build up in freezer Found freezer gasket right in the center not sealing Adjusted gasket OP Test Ok
Joe O.
REFRIGERATOR WHIRLPOOL WRS315SDHZ03 Installed water valve. Cycled ice maker. Op test ok
Jeff M.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Customer had an issue with frost buildup inside the freezer unfortunately they unplug the machine let it sit. its been plugged in for four days straight everything appear to be operating as designed could not find an issue.
Gabriel P.
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Found dispenser line on bottom door leaking notice hose was not push in all the way corrected issue also ran test on icemaker and fill test pass
Joe O.
DRYER SAMSUNG DV50K8600GV/A3 Cc: noiseFound roller completely worn. Needs drum rollerCustomer does not want to repair at this time
Jason N.
WASHER WHIRLPOOL WFW5620HW0 "Cc unit not powering onCustomer stated it wouldnt power on, then it just started working again one day. Ran diagnostics, no codes stored. Ran auto cycle, all functions passed. Unit powering on and off normally. Could not duplicate power issues with unit at this time. Could not install pre Id parts as a precaution for control issues, unit is stacked in a closet space with a dryer, would need a second tech to uninstall. Office to schedule customer with 2 techs.; saved tckt"
Jeff M.
WASHER MAYTAG MHW5630HC1 Installed new part unit tested good
Gabriel P.
REFRIGERATOR KITCHENAID KSSO42QTB00 Replace parts but now found door flapper not closing all the way allowing warn air to come inside but in the pass few calls I diagnose unit it show flapper close good also test two table spoon of water and flapper holds water but out of nowhere is not closing properly ; ordrng 1 WPW10546285 (motor)
Brian M.
DRYER WHIRLPOOL WED6120HC1 Installed motor and blower OP Test Ok
Gabriel P.
REFRIGERATOR KENMORE 596.7238341 "Check thermistor at the control on p5 connecter 1 and 2 Rc and 3/4 fc they good need a control is not reading the thermistor ran test 3 on fan fridge not running also found evaporator frozen on fridge ; ordrng 1 W10633627 (motor-evap) and 1 W10807590 (cntrl-elec), used 1 SENIORDISCOUNT (senior discount), and 1 SHIPPING (shipping and handling) from stock"
Corey L.
REFRIGERATOR WHIRLPOOL WRS315SDHZ03 "Customer complaint ice not dispensing, confirmed, found ice lever control arm underneath solenoid bracket, corrected and advised customer, op test good"
Corina B.
WASHER KENMORE 110.248723 CC that the unit will fill and not wash. Jumped the lock out. Drained the water. Will need a new lock. Replaced the lock from surplus t/s. Optest ok; used 1 WP3949238 (Latch) from stock
Dan H.
REFRIGERATOR WHIRLPOOL KFXS25RYWH2 "Installed new gaskets, op test good"
Corey L.
WASHER MAYTAG MVWB835DW4 "Customer complaint washer not fully draining, doing weird things like that from the start, ran diagnostics found F8e1, F3e1, F9e1, F3e2, cold water was off, pressure system faults, could not blow through pressure hose, accessed hose at tub, found hole obstructed, lightly poked through port with drill bit and cleared, calibrated op test good"
Joe O.
WASHER WHIRLPOOL WTW6120HC0 Cc: will not power onFound outlet has an open neutral. Ran extension cord to good outlet. Ran diagnostics test cycle. Advised customer to have electrical. Unit functioning as designed. Op test ok
Corina B.
WASHER MAYTAG MVWP575GW0 "CC that the unit will start after its done running, hot water with cold water and the lid does not lock all the time. Ran diag no codes. Checked the hot and cold, correct. Ran a calibration. Advised cust that hot water will be added to a cool or cold setting. Started a rinse and spin, locked. Optest ok."