Local Reviews
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Jo Ann - Avon Lake, OH
Corina was very nice & knowledgable. She was also on time! Gave me some good advice! Thank you Corina
Knowledge and personable
Steven - Amherst, OH
Great service
Art - Cleveland, OH
Patti
Patti - Grafton, OH
Courteous service
Great Service
Jennifer - Elyria, OH
Very knowledgeable and friendly.
Very professional
Erin - Aurora, OH
On time, good work
Kristina - Reminderville, OH
I received an automated telephone call with the approximate arrival time which was nice. The technicians were on time and did good work. They were able to get my refrigerator running while I was waiting for my parts to be delivered. My only complaint would be that I had to ask them to place something on my wood floors to protect them before they pulled out my refrigerator. Otherwise, they may have scratched my floor.
Response from Fred's Appliance Service:
Hi Kristina! Thanks so much for the review. I've reviewed this job with the technician. We pride ourselves in caring for property, and carry several items on the trucks to protect floors. Thanks so much for your feedback! -The Fred's Team
Dishwasher Repair went great
William - North Olmsted, OH
Fred's Saved Christmas...Literally!
Wendy - Solon, OH
A broken down washing machine just a few days before family arrived for the holiday, and Fred's was able to order the parts, and have a service technician here to rebuild the machine. Thanks so much!
Excellent service
Wendy - Shaker Heights, OH
Nice guy, prompt service
Excellent service
Carey - Lorain, OH
Great service
Sandra - Diamond, OH
Repairs made in Timely maner.
Great customer service! Everyone was very helpful, the phone representative/ scheduler and the repairman.
Mike - Amherst, OH
Dryer
Robert - Brecksville, OH
Fred's has always been great.
Great Service
Stephanie - Brooklyn, OH
Corey was very helpful! He fixed my washer in no time and explained each step of the process. I will definitely recommend to friends and family!
Great service. Nice man.
Arletta - Lorain, OH
Refrigerator Repair
Joe - Euclid, OH
Brian is an asset to your company. He was courteous and knowledgeable. Explained clearly what was wrong, and what are options were.
Great Communication
Irene - Parma, OH
The experience was great, they kept me informed every step of the way!
Good service!
Arlene - North Royalton, OH
The service was very good. They were professional and fast. I'll call again.
So organized, great operation, company.
John - Chesterland, OH
Great service
John - Painesville, OH
Personable, Fast, Great service
Great service
Samuel - Walton Hills, OH
Dan was really nice.
Great job
Larry - Chagrin Falls, OH
It was a good one
DANIEL
Donnie - Rocky River, OH
Excelent
Great and fast!
John - Parma, OH
Great fixed in no time
Great Service & Very Professional
Ronald - Cleveland, OH
On time with plenty of electronic notification. Like the text.
Great service
Dawn - Cleveland, OH
Fast and curtious service.
Caren - Strongsville, OH
Pleasant service person, prompt and knowledgale young man.
Excellent and efficient
Kelly - Shaker Heights, OH
Fast, knowledgeable, courteous and fixed by oven with a new part when another company told me the part was not available.
Fast, efficient service
Paul - Strongsville, OH
Will definately use Fred's again!
James - Berea, OH
Excellent!
Dan - Westlake, OH
Professional and Polite
Maxine - Willoughby Hills, OH
Washer does not work at all now, just stays in sensing and wont wash at all.
Response from Fred's Appliance Service:
Hi Maxine, It was nice speaking with you a few minutes ago! We are sorry to hear that your unit is not working at all! We are happy to send a technician back out there today to get you all taken care of! Thanks! The Fred's Team
Right on time!
Joyce - Painesville, OH
Art arrived right on schedule and replaced the necessary boards in a very short period of time...and then he even tested the unit!
very good
Diane - Strongsville, OH
Paul P. Provided Great Service
Carolyn - Brooklyn, OH
Paul P. arrived on time and went right to work. He assessed the problem and explained the situation. He had a wonderful attitude, was knowledgeable and was also very personable. He was a pleasure to work with. I believe our problem has been eliminated.
Great service, very courteous
Mary - Avon, OH
I am still having a problem with the washer, but it is with Whirlpool. It is a brand new washer and hasn't really worked since they delivered it.They told me I had to schedule another appointment.
Dishwasher
Deanna - Ravenna, OH
Great Service
Joe - Solon, OH
The crew was good. Professional and clean. Only issue was the lead time to come back our for the repair.
Response from Fred's Appliance Service:
Hi Joe, Thanks for sharing your feedback with us! We are happy to hear that you received good service. We are currently in the midst of the busy holiday season but we are doing our best to reduce the lead time. We are actively hiring new technicians to accomplish this! Have a great weekend! The Fred's Team
Great service - nice personality
Thomas - Mentor, OH
Brian diagnosed the problem very quickly and gave assurance that fixing the dishwasher vs: buying a new one was worth it. Part was shipped the next day and installed at 8am the following day.
Prompt professional service
Brenda - Cleveland, OH
Prompt professional service and A very knowledgeable technician
Microwave repair
Deborah - Mantua, OH
Bad service
Linetta - Cleveland, OH
My Washing machine is still messed up
Response from Fred's Appliance Service:
Hi Linetta, We are sorry to hear that your washer is not working! Someone from our office will be calling you shortly! We will get you scheduled for a follow up visit to get you all taken care of. Thanks! The Fred's Team
Carol
Carol - Broadview Heights, OH
Great service, hope this part does the trick!
great service, efficient
Barbara - Avon Lake, OH
On time and great service!
Ronald - Kent, OH
Robert was friendly and knowledgeable!
Evelyne
Evelyne - Wickliffe, OH
Jeff was very prompt and courteous
Great
Stan - Burton, OH
Fantastic service was great the man the. Best
Great service
James - Lakewood, OH
Excellent Service
Mary - Avon, OH
Home owner
Jim - Independence, OH
Great job
Corina was very knowledgeable & patiently explained my options
Gerry - Westlake, OH
Wonderful service. Very knowledgeable with excellent explanation of the problem. Very polite,
John - Gates Mills, OH
Wonderful service. Very knowledgeable with excellent explanation of the problem. Very polite
Beth
Beth - Rocky River, OH
Corina was very personable and efficient. She explained everything and did an excellent job!
Linda Payne was present for the repair
David - Chardon, OH
Great service and personality
Bernard - Cleveland, OH
On time and polite
Great service
Joseph - Avon, OH
Great Service
Rita - Sheffield Lake, OH
The serviceman was on time, polite, professional, clean, and informative. He fixed the issue and explained it very well. Very nice experience.
Awesome service!
Holly - Madison, OH
Great Service
Dawn - Olmsted Township, OH
Wonderful service!
Denise - Parma Heights, OH
Great service. Cory did a great job. He was very nice and answered my questions. Even though a part needed to be ordered. Job was completed in a timely manor.
Great service
Carmen - Independence, OH
Great service
Kathy - Kent, OH
Robert is the best!
Good service
Ethline - Bedford Heights, OH
Excellent technician.
Robert - Mentor, OH
Simple problem, very prompt and courteous service.
Washer lock repair
Corey - South Euclid, OH
Great Service
Justin - Lakewood, OH
Knowledgeable staff in both the office and for actual service. Can recommend!
Whirlpool Refrigerator Five Door
Keer NT - Strongsville, OH
The Refrig; failed after 3 months and I ended up being just over three weeks in a none performing mode. Fred's dis the parts replacement; but their were more problems with the electronic sensors. Finally Freds's received the correct part and the refrigerator works. I can't blame Fred's The service technician did do his work; just the components didn't work. Overall I'm very satisfied with Fred's work. They are a very busy repair shop
Great Service
Mary - Shaker Heights, OH
Brian was a fantastic service person. He took his time and was very careful in the area he worked in. Brian is the very best. Thank you
Great service
Francis - Maple Heights, OH
Fred's appliance kept us informed as to when the service tech was due, so we did not have to wait all day for him. Brian, our service tech was very nice and respectful. He showed me the problem and what he did to fix it.
Great service
Stephanie - Lorain, OH
Brian did a great job!
Collin - University Heights, OH
Great!
Linda - Mogadore, OH
I am very pleased with my experience with Fred's Appliance. My service tech even came early!!
very good service
Suzanne - Eastlake, OH
i wasn't expecting a 2 year old dishwasher to break down after all it was a Kitchen Aid. It cost me $400.00 t o have a $600.00 black friday priced dishwasher fixed. Did I mention it was a Kitchen Aid. Very disappointing.
Response from Fred's Appliance Service:
Hi Suzanne, We are sorry to hear that your 2 year old dishwasher broke down! We recommend reaching out to KitchenAid to see if they would be willing to cover some or all of the repair since the unit is fairly new - our customers have had some success with this in the past. We are happy it is up and running again and that you were so pleased with our service! Thank you! The Fred's Team
Great service
Mike - Brecksville, OH
Good over all
Eric - Aurora, OH
The service was good, I liked the conversation with the service team when having calls. The information system, follow up and confirmation of appointment is good
Superior service
Shiloh - Amherst, OH
David went over and above expectations. 3 trips,initial visit & 2 service usually dosen't end well. Except now between what I had already done & his work I basically have a new washer.
Lyvonne
Lyvonne - Windham, OH
Very nice repairman.
George - Berea, OH
Great
Came out same day I called,Great Service,knew what he was doing.
Kelly - Cleveland, OH
I will continue to call Fred's Appliance whenever i need something fixed.
Great Service
William - Mentor, OH
The technician performed a warranty repair on our microwave. He was propt, pleseant, and courteous. I would do business with Fred's Appliance again.
Laura
Laura - Shaker Heights, OH
Fast service
Art - Parma, OH
Would only call Fred's service for my repairs
Great service
Kim - Lorain, OH
Very professional an honest you need more people like Gabriel when it comes to being professional and knowing what their customers needs are! Thanks Gab for your GREAT SERVICES
Good Experience
Molly and Jeremy - Chagrin Falls, OH
Very friendly, professional and knowledgeable. Notification system is really helpful and everything the technicians fixed was written down in a pamphlet for us to read. This is really helpful for us to file. Advertising items like the stickers, and magnets are great for us to keep if we need help in the future.
Service persons professional and price seem fair for 2 service repairman.
Chris - Streetsboro, OH
Same as above.
Great service!
Kirsten - Bay Village, OH
Robert Arotin is the best!
David - Kent, OH
Robert is a pro and gets the job done. Thanks again!
Think about a new policy
James - Bay Village, OH
Corina was delightful in every respect. However, she could not repair/replace the Whirlpool microwave we have (15 years old; part no longer available). Still we were charged 97.15 service call charge for no actual work done. Since she had ten calls on her list, I’m sure Fred’s made a profit that day. You should consider a new policy for this situation as the charge seemed exhorbitant. You might get people calling you back for the next job.
Response from Fred's Appliance Service:
Hi James, Thank you for sharing your feedback with us! We are so happy to hear that Corina was delightful and helpful in diagnosing your unit. We charge a flat rate service call that covers the diagnosis of the appliance. We charge this rate so we can be sure to take the time to do a comprehensive diagnostic since we guarantee the diagnosis for 30 days. In cases where parts are unavailable, we recommend reaching out to the manufacturer of the unit to see if they may have another solution or could track down the part. Unfortunately, if the part is not available, we are unable to repair the unit. Please feel free to reach out to us after speaking to the manufacturer if they are able to locate a part or if they have any additional recommendations! 1-888-45-FREDS Have a great weekend! The Fred's Team
Thank You
Lauren - Bay Village, OH
Quick, thorough, nice and professional.
Amazing service
LIAM - Bay Village, OH
Repair woman was great
Persistent with difficult diagnosis, and returned until solved
Michael - Chesterland, OH
Fred's Appliances is a Godsend when it comes to cranky appliances. The company is well designed in their customer interface. Whether the front office, or the automated appointment reminder and confirmation system, Fred's is great. Thorough and painstaking diagnostics are there. Results, even when challenging are pretty much guaranteed. I'd recommend this company to anyone in my area!
Service man was very good
Mike - Strongsville, OH
Awesome!
Tammy - Oberlin, OH
Great service
Patrick - Parma Heights, OH
Great Service
Kim - Elyria, OH
Tom
Thomas - Westlake, OH
Great service, he was very professional. A very pleasant man !!!!
Great customer service and speedy service
Alicia - Garfield Heights, OH
Great
Florance - Westlake, OH
Very pleased. on a scale of 1 to 10 i"d give it a 10
washer
Rosemary - Jefferson, OH
Service was great - to bad I have a lemon washman machine made by whirlpool.
Joan
Joan - North Olmsted, OH
Great service.
Fast and Efficent
Michael - North Ridgeville, OH
Tech was very fast and efficient on fixing my washer .Very Very Pleased ,If I ever need service again I hope he is the one you send Thx
Great Service
John - Lakewood, OH
Prompt, Competent
Covington - Beachwood, OH
Jeff was prompt, competent and efficient in the repair he had to do.
Awesome
Twylla - Cleveland, OH
bob
Robert - Atwater, OH
Efficient and very courteous service agent.
Judith - Cleveland, OH
Great experience.
Frances - Painesville, OH
He was very professional, knowledgeable, friendly and informative. We appreciated his expertise.
quick and fair price
Gail - Strongsville, OH
Great service
Cami - Lorain, OH
Jeff was great!
Kevin - Beachwood, OH
Jeff was very knowledgeable, polite, and ultimately helpful!
Corina visit
William - Shaker Heights, OH
Corina did a great job - on time and quite professional
Great technician. Great job.
Andrew - Columbia Station, OH
Great technician. Great job. They showed up when they said they were going to. They completed all the work that they needed to. Very friendly technicians
X
Mandy - Avon, OH
Great service personnel. Great web tracking for appt time of day
Sal - Amherst, OH
Excellent. Would highly recommend Fred’s.
Mike
Michael - Broadview Heights, OH
Finally
Ada - Avon Lake, OH
On the second try with a service person who really knew her stuff my refrigerator is working again
Response from Fred's Appliance Service:
Hello Ada, We appreciate you taking the time to submit your review! We apologize that it took two trips to get it right. However, we are happy to hear that your refrigerator is up and running again! Have a great week, The Fred's Team
Good Service!
Mark - Kent, OH
Great Service - David was awesome
Joel - LaGrange, OH
Brown
Mary - Broadview Heights, OH
Response from Fred's Appliance Service:
Hello Mary, We are so sorry to hear that you did not receive 5 star service! We are showing that our technician went to your home last week and repaired your range. If you are still having trouble or if you would like to share more details about your experience, we would appreciate hearing from you! We have a make-it-right policy and would like the opportunity to do just that! Please call us at 1-888-45-FREDS. Have a great week! The Fred's Team
Great Service
Jean Melendez - Lorain, OH
Great Job
T.J. - Parma, OH
We used Fred's for a warranty repair to our Whirlpool refrigerator. The manufacturer sent us the part but it was harder to install then I thought so they scheduled Fred's to install the item. It was a GREAT idea. The part was harder to install then I though and it took the tech a while to get it installed properly. The tech was a nice young man who put on booties when he entered the house and took special care to make sure our things were handled with care. Fred's called once to schedule the service and then followed up with an email and we could even track the tech's schedule via the web. That was outstanding.
Honest service, personable technician.
Suzanne - Painesville, OH
Art has been sent to our house for refrigerator several times, not for poor service but trying to fix a problem related refrigerator. He has been thorough and honest as to the issues. His ability to discuss with the Frigidaire people made us feel that we had a competent technician and individual. Fred’s Appliance Service has been impressive and we highly recommend them and will call them for service without hesitation.
Extremely professional and prompt service
Mary - Chardon, OH
Something became lodged in the motor or our brand new dishwasher after only one use. Robert handled the entire matter with utmost professionalism, respect, competence and timeliness! Very much appreciated!
Great job
Drees - Seven Hills, OH
Quick and courteous
Susan - Mantua, OH
Excellent. Very timely with arrival. Courteous and respectful of toddler crying. Fast with completion.
Abbie
Abbie - Beachwood, OH
Absolutely incredible. Timely, efficient and excellent service.
Laverdiere
John - Reminderville, OH
Professional Service
Monica - University Heights, OH
Excellent service and very professional. I have used Fred’s in the past and will continue to use them in the future.
Carol - Mentor, OH
Great service
Antonio - Parma, OH
Great service
Karen - Cleveland, OH
Corina did a great job identifying the problem and getting it fixed quickly. The job site was left clean.
pam
Robert - Berea, OH
The service person was excellent. He was very friendly and he answered my questions.
great service and on time
Cliff - Aurora, OH
everything about the service was exactly like you would expect. I do not know how you would improve the service.
Very professional
Robert - Independence, OH
Efficient and effective!!
Bruce - Solon, OH
Great service technician
Robert - Huntsburg, OH
Great Service, Awesome Price!
Sheila - Avon, OH
Great
John - Strongsville, OH
It was very good tech was great a 10
Great service. Worked with my schedule
Julie - Painesville, OH
Great service
Lynn - Jefferson, OH
Art was very nice!
Not happy
Richard - North Olmsted, OH
Terrible
Response from Fred's Appliance Service:
Hi Richard, We appreciate you taking the time to submit your review. I do see a note on your job history that your unit is now up and running. We have a make-it-right policy and we would appreciate the opportunity to do just that. If your unit is not working properly, or if there is anything else at all that we can do to make this right for you, please reach out to us! 1-888-45-FREDS. We hope to hear from you soon! Thank you, The Fred's Team
Outstanding Service
Tony - Pepper Pike, OH
Repair done promptly Experienced technician And
Great Service!!
Tanya - Aurora, OH
They were very informative
Michael
Michael - Mentor, OH
Excellent service
Robin - Strongsville, OH
Went above and beyond in assisting us. Really helpful. Great experience.
Good Service
Jeanne - LaGrange, OH
Serviceman was very nice and knowledgeable however after he left my washing mashine was was no longer level with the floor and is wobbling. Would he come back to level it? Please let me know 4402048803.
Response from Fred's Appliance Service:
Hi Jeanne, We are so happy to hear that your technician was nice and knowledgeable. We are sorry that the unit is not level, we will certainly come back out to correct this for you! A member of our team will be calling you shortly to schedule your appointment. Thanks and have a great week! The Fred's Team
On time and efficient
Max - Olmsted Township, OH
Good service experience
Kathleen - Shaker Heights, OH
Very satisfied with service
Richard - Chagrin Falls, OH
The technician was on time and solved our problem. We have used Fred’s before and will call on Fred’s again when needed
Awesome Service
James - Brooklyn, OH
My service with Fred's Appliance Service was awesome from the first phone call. It was very easy to schedule an appt. Our service technician showed up on time. They send you a link so you can see where your technician is & where you are on the schedule. Paul was very personable & did a thorough job. We are very happy with the service & wouldn't hesitate to recommend Fred's.
Very pleased
Debbie - Strongsville, OH
The service man who came to my home was on time. He was very friendly and courteous and even played with my dog. He was very knowledgeable of my product and gave me suggestions for in the future. Just a nice personable guy all around.
Good service
Jessica - Cleveland, OH
He was very nice and good
Very efficient
Kate - Chardon, OH
Replaced a part quickly and efficiently.
Great Service!
Val - Euclid, OH
Corina arrived right on schedule and completed the repairs on my washing machine. She was very professional, explained everything and completed the job quickly. I like the ease of scheduling and your use of smartphone technology for providing updates and appointment confirmations.
Professional and Polite
Maxine - Willoughby Hills, OH
Great service
Mike - Brecksville, OH
Paul is a great example of customer service and knowledge. He explained in understandable terms the problems with our washer and what he needed to do to fix the problem.
excellent refrigerator repair
Brian - Olmsted Township, OH
Excellent communication; no more waiting for 3 hours for your "service window". I received the call and met the tech just as he was ready to ring our doorbell. service well done also. Parts were overnighted and 2nd appointment was made before the tech left. No issues! Thank you!
Great Experience
AP - Strongsville, OH
Top to bottom Great Experience. David called before his arrival, and arrived on time. Was very professional, and knowledgeable. Highly recommended!!! Great Job!!!
Now fixed
Nancy - Moreland Hills, OH
Took 3 visits but hopefully now fixed. Fred’s should offer weekend and late afternoon times
Response from Fred's Appliance Service:
Hello Nancy! Thank you for taking the time to submit a review. We're sorry it took 3 visits!! :((( Sometimes these machines do get the best of us! Working weekends is a topic of discussion from time to time, but we're a family oriented company that prides in offering our employees the weekends off. Your feedback is important to us, thanks again and have an awesome weekend! -The Fred's Team
Jaykay1
John - Lorain, OH
The team were really fast and very knowledgeable. The came, they saw they repaired. Great time with these two.
The guys were great
"Wagleyalmira - Cleveland Heights, OH
I have been recommending your company.
Excellent Service
David - Fairview Park, OH
Very nice young man, very dedicated person. what he did did not work & I'm sure he will find the trouble .
Lawrence - Seven Hills, OH
Good company, will recommend to others.
Kathleen
Kathleen - Grafton, OH
Very professional and courteous service, I thank you.
Service
Tammy - Westlake, OH
Great Service
Michael - Rock Creek, OH
message never came on my phone, had to call in for schedule time ,for both appointments.
Excellent and Responsive
Ted - Cleveland, OH
Fred's has an exceptional process in place for accepting and scheduling service requests - excellent experience
Jack
Clifford - North Benton, OH
Great technician
Nancy - Independence, OH
Macaulay explained the repair process and has good knowledge of the wiring of my defective Kitchen Aid refrigerator. He was disappointed that the wiring was too short for him to fix the problem. I'm disappointed in the quality of the expensive refrigerator that I purchased from Kitchen Aid, but pleased with the service I received.
¡SEMPER FIDELIS!
Michael - Cleveland Heights, OH
Great Service
Kevin - Westlake, OH
Went above and beyond. Quick and easy. Definitely recommended!
Lynne
Lynne - Elyria, OH
Technicians were right on time, knowledge, and fast. The final price was a bit higher than I expected
Response from Fred's Appliance Service:
Hi Lynne, Thank you for taking the time to submit your survey. We are happy to hear that we arrived on time with knowledgeable technicians and didn't take up too much of your time. We know how inconvenient it can be to have an appliance break down so we do our best to get the problem fixed as soon as possible! Have a great weekend! The Fred's Team
Quality Work
First - Lyndhurst, OH
We're happy with the timeliness and quality that Fred's Appliance provided. The tracking methods and top communication allowed us to depend that the job will be done. It was unfortunate to not have our replacement piece ordered correctly - but it wouldn't deter us from counting on Fred's in the future.
Response from Fred's Appliance Service:
Hello! Thank you for sharing your experience with us! We are so happy to hear that you were impressed with our timeliness, quality of service, and dependability. We are sorry to hear that your part did not arrive as expected, but are glad that your unit is back up and running again. Have a great weekend! The Fred's Team
Bellcrest
Karri - Avon, OH
He did a wonderful job! He was very professional and helpful.
Very good
Gregory - Cleveland, OH
Great service and easy
Meredyth - Shaker Heights, OH
Frig and microwave
Todd - Elyria, OH
Great service; would definitely use again.
Great service
Carol - Olmsted Township, OH
They knew exactly what the problem was with our brand new Maytag dryer. The plug/wire was put on incorrectly by the delivery/install people from Lowe’s.
Karen
Karen - Brooklyn, OH
Great service
Steve
Steve - Broadview Heights, OH
Great service and very personable
Great Service and Professional Staff
Val - Euclid, OH
Our 15 year old Kenmore washer broke and I didn't want to replace it. I don't care for the new high efficiency models out there. Fred's provided a quote for repair of the washer and maintenance of the dryer. The washer needed a part which shipped to my home the next day. Corina was very professional and courteous and completed everything in a timely manner. I will use them again in the future.
fast efficient service
Kathy - Painesville, OH
Very competent & knowledgeable
Patricia - North Olmsted, OH
Mac installed the needed components in my washer and was able to answer my questions. Very helpful and polite!
Awso
Carole - Brooklyn Heights, OH
Great service
Great Service
Darlene - Cleveland, OH
Impressive!
Linda - Seven Hills, OH
I was really impressed with Fred's Appliance. Communication was good, arrived on time, respectful of my home and most important I was very comfortable with him in my home. He was patient with my questions and all around a really nice person. I will recommend and use again.
Effective repair.
Jean - Columbia Station, OH
Well done.
Grammy of only 10
Kathleen - Strongsville, OH
On time, polite, knew what he was doing, explained things but didn,t talk down
Carl
Carl - Mentor, OH
Maintenance tech
Russ - Madison, OH
Whirlpool
Patricia - Mentor, OH
Good job
Michael - Euclid, OH
Very knowledgeable, pleasant demeanor!
Great job!
Natlie - Elyria, OH
Kathy
Kathy - Olmsted Falls, OH
Old Guy
Everitt - Lorain, OH
Great Service
Great service
Kenneth - Painesville, OH
Courteous
Fast and on time service
Sandy - Kent, OH
Cooktop repair
Ronald - Rocky River, OH
on time and quick fix. Thanks Mac
excellent service, very professional and knowledgable
Deloris - Cleveland Heights, OH
arrival was per estimated time. used shoe covers gave good explanation of problem. looked up product on computer to give me a visual view.
Dan H.
WASHER MAYTAG MVWB725BW0 "Customer complaint that unit would not start cycle, started normal wash cycle, unit flashed dl error, found lid lock motor winding out of range, unit needs new lid lock; ordrng 1 WPW10619844 (latch)"
David R.
WASHER MAYTAG MVWX500XW0 "F7E7 motor unable to reach target RPM, F7E1 basket speed fault. Replaced motor and shifter. Tested out and calibrated. Op tested ok***** loud grinding noise coming from gearcase. Warned customer. Quoted customer. Customer will call and see if they can get part covered and if so will call us. Gearcase W11132267"
Macaulay G.
REFRIGERATOR KITCHENAID KRMF706ESS01 Replaced deli board and deli board harness. All tested ok.
Macaulay G.
RANGE JENN-AIR C221 Replaced infinite switch. All tested ok.
David R.
WALL OVEN KITCHENAID KEBS207BSS00 "Cc upper oven had set temp to 400*F, temp got up and never passed 390* and stayed in preheat. Temp test at 400*. Temperatures tested lower. Ordering control and temp probe.; ordrng 1 WP74008369 (sensor- ov) and 1 WPW10317345 (cntrl-elec)"
Macaulay G.
RANGE MAYTAG MER8800FZ1 Replaced bake element. All tested ok.
David R.
WASHER WHIRLPOOL WTW8500DC0 "Off balance error code. Put into test cycle. Scraping sound in spin and agitate. Ordering drum assembly, spanned nut and washplate; ordrng 1 W10752283 (washplate) and 1 W10811956 (drum assy) and 1 W10909670 (nut-spaner)"
Macaulay G.
RANGE WHIRLPOOL WEE745H0FS2 Replaced control and thermal fuse. All tested ok.
Brian M.
WASHER MAYTAG MVWB835DW3 Cc of squeaking on spin Ran diagnostics found no errors Ran auto test no noise Ran test load with clothes Ran high speed spin Raised feet on front of washer OP TEST OK
Brian M.
WASHER MAYTAG MVWC565FW1 "Ran entitlement 5-8-18 purchased from Lowe’s Cc unit is leaving residue on clothes Took pic of residue Could not determine what is causing it Advised customer to change soap usage, or run a load of clothes with out soap and see if it shows up"
Corina B.
RANGE MAYTAG MER6600FZ2 Replaced the control. Brought core back for return. Optest ok.
Corey L.
DBL WALL OVEN WHIRLPOOL WOD93EC7AS00 "Installed kit, op test good"
Corina B.
WASHER AMANA NTW4516FW2 Replaced the capacitor and motor. Ran a calibration. Started a normal cycle. Optest ok.
Gabriel P.
WASHER MAYTAG MVWB850WL1 "Found error code f51 FPS sensor failure,f71 suds detection,bad sensor check it giving Cust And estimate ,she will not fix also found black grease coming down from bearings charge service call only"
Gabriel P.
REFRIGERATOR KENMORE 10658142801 "Temp on freezer -10 -7 fresh food section is 26 degrees very cold they both on recommend it going to reboot computer if it still having same issue office to give and estimate on control and labor,only charging svc for now"
Joe O.
WASHER WHIRLPOOL WTW4816FW2 Installed control boardRan auto test and calibration Op test ok
Macaulay G.
WASHER MAYTAG MVWB765FW1 Clothes are getting caught under agitator. Office to order agitator.; ordrng 1 W11161960 (agitator )
Joe O.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Cc: unit not drainingFound drain pump getting correct powerPulled drain pump found a piece of glass in drain pump housingRemoved glass ran test cycleOp test okCustomer to email pop
Brian M.
WASHER WHIRLPOOL WTW8500DC0 Installed console and latch Ran auto test and calibration OP TEST OK
Brian M.
DISHWASHER KENMORE 665.14743N510 Cc that unit is not draining Found glass in drain pump Ran multiple fill and drains OP TEST OK
Corina B.
WASHER WHIRLPOOL WTW5000DW1 "Cust showed pop, sent pic. CC that the unit does not turn on. Checked outlet, 120 volts. Unplugged unit for 30 seconds and the power came back on. Ran diag F1E1 – MAIN CONTROL FAULT. Ran test 1 main control has 120 volts at control, the green light is on checked do volts at j12-1 j12-4 12 Vdc. Ran calibration. Started a normal load. Optest ok."
Corina B.
RANGE WHIRLPOOL WEG515S0FS0 CC that the one burner the flame is high and the broil smokes. Found the cap to the burner was on upside down. Turned the broil on to 500* no smoke. Optest ok.
Corina B.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Cust s(owed pop, sent pic. CC that the door is hard to open. Found the insulation was wrapped around the hinge. Removed the insulation from the hinge. Optest ok."
Jason N.
WASHER MAYTAG MVWB835DW "Cc unit not spinning, just filling and draining when washingRan diagnostics, found codes f0e3 for overload and f0e5 for off balance load.Ran auto test and calibration, all functions passedRan was test with laundry to check sensing. Op test good."
Dan H.
DRYER WHIRLPOOL WED500DW2 "Installed new door switch, op test good"
Dan H.
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Installed new ice maker , op test good"
Paul P.
DRYER MAYTAG MDE5500AYW "Replaced thermostat on heater housing, tested operation of dryer, now heating and operating properly.; used 1 SENIORDISCOUNT (SENIORDISCOUNT) from stock"
Corina B.
WASHER WHIRLPOOL WTW5840BC0 "CC that the unit will stop in mid cycle and have to reboot the control. Ran diag no codes. Unit turns off during a cycle. Will need a new control. Office to order part. ; ordrng 1 W10581552 (cntrl-elec 15949), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Joe O.
REFRIGERATOR WHIRLPOOL WRT311FZDT01 Installed thermistor and controlOp test ok
Dan H.
RANGE MAYTAG MGR8674AS0 "Customer complaint that only center burner is working, and bake and broil are not working, confirmed, outlet customer has unit plugged into has an open ground advised customer that this unit absolutely requires a grounded outlet, advised customer that they need an electrician to correct power supply , plugged unit back in all burners are working, Blake and broil functioning properly, unit is operating as designed"
Jeff M.
WASHER WHIRLPOOL WTW5000DW1 "The main control has failed it is receiving 120 V AC. The green LED on the board is not illuminated it needs a new main control. EST only ; ordrng 1 W11116590 (CONTROL ), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Jason N.
DISHWASHER KITCHENAID KDFE104DSS0 "Cc unit cycles not working correctly, leaves soap in bottom of tubRan diagnostics, found codes 10-1 for dispenser electrical problem, 8-2 for drain motor electrical problem. Ran diagnostics cycle, wash motor not working. Unit drains, drain pump resistance test good per tech sheet.Unit needs wash motor and control. ; ordrng 1 W10854215 (cntrl-elec) and 1 WPW10195417 (wheel) and 1 WPW10605057 (pump and motor assy)"
Jeff M.
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 "The unit cooling correctly fridge temps are good, freezer is 30. The compressor is using 1.3 amps. Condenser is clean the evap has no ice the fans are running. The compressor itself is running extremely rough and extremely hot. The unit needs a new compressor and filter dry; ordrng 1 W10507884 (compressor) and 1 WPW10143759 (DRY)"
Jason N.
WASHER MAYTAG LBR4232DW0 "Cc unit not spinningFound tub full of water, customer stated it just stopped during the cycle.Spin basket does not spin by hand, Bypass lid switch, ran a drain and spin and tried to get basket to turn, starts then immediately stops. Unit needs brake assembly. Customer not able to contact landlord to move forward with repair. Saved as estimate only at this time.; saved tckt"
Jeff M.
DRYER MAYTAG MEDB765FW0 Idler pulley is making a clicking sound I tried lubricating the pulley the shaft seems to be defective and needs the entire assembly; ordrng 1 W10837240 (IDLER ASSY)
David R.
WASHER AMANA NTW4516FW3 "No fill long fill error code. Checked and found customer is running drain hose directly into ground. Needs to be correct height per owners manual. Ran service test. All components good. Op test ok.****Owner did not have POP, dad in law bought it. Needs to fax or email over a copy."
Dan H.
DISHWASHER KITCHENAID KUDM01TJBS0 "Customer complaint that unit is not starting , confirmed, no buttons on user interface are working, unit needs new user interface , customer does not want repair at this time ; ordrng 1 WP8270226 (panel-cntl 172.52), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Arthur V.
WASHER MAYTAG MVWC425BW1 Replaced tub ring and hub. Recalibrated. Op test good
Arthur V.
OTR MICROWAVE WHIRLPOOL UMV1160CB2 Customer complaint unit has started on its own without prompting and would only shut off after killing power. Switch’s check good. Needs control and touch pad Left unit unplugged ; ordrng 1 W10686515 (panl-cntrl) and 1 W10820371 (cntrl-elec)
Jeff M.
WASHER MAYTAG LAT8435AAM The metal tub is rusting the tub seal is leaking causing very limited movements of the tub. The machine will not stay balanced. This is a vary old unit majority of the parts are not available
Dan H.
DISHWASHER MAYTAG MDB8949SBB0 "Installed new seals, op test good"
Joe O.
RANGE WHIRLPOOL WOS51ES4EB00 Cc: not baking or broilingRan auto test found fault f1e1 internal errorTech sheet advised to replace both UI And CONTROLneeds UI and Control board; ordrng 1 W10803991 (cntrl-elec) and 1 W10803994 (cntrl-elec)
Arthur V.
DISHWASHER WHIRLPOOL WDP370PAHB0 Replaced motor sump assy. Tested unit op test good
Arthur V.
WASHER MAYTAG MVWX655DW1 Found hub worn. Replaced. Op test good ; used 1 W10528947 (HUB) from stock
Jason N.
REFRIGERATOR KITCHENAID KRMF606ESS01 "Cc no lights when rh door open, no ice dispensing, looses door handles on Lh door and freezer door.Tightened all handles on unit. Checked dispense, ice auger motor seized up, unit needs auger motor. Rh door light switch sticking in. Unit needs door light switch.; ordrng 1 W10822606 (motor) and 2 WPC3680310 (light switch)s"
Jason N.
DRYER WHIRLPOOL WED7500GC0 "Cc unit not drying correctly, timer not workingCustomer stated sensor drying not drying clothes.Explained to customer how sense dry works. Advised if not happy with sense dry option, use timer dry. Showed customer how to operate unit. Unit also did not come with any leveling feet, was a floor model. Customer to install feet.; ordrng 4 49621 (foot)s"
Joe O.
WALL OVEN GE JK3000DF3WWW Installed blower fanRan test bake up to 200Op test ok
Jason N.
RANGE WHIRLPOOL WFE540H0ES1 "Cc error code and unit does not workCustomer said error code f9e0 came on while trying to use unit. Unit then popped and smoked Found terminal block burnt and red, hot wire melted off. All wires loose on terminal block. Unit needs terminal block.; ordrng 1 WP8203546 (block-term)"
Jason N.
WASHER WHIRLPOOL WTW5000DW1 Installed listed motor. Ran auto test and calibration. Op test good.
Jason N.
DRYER WHIRLPOOL GEW9250PW0 "Installed listed element. Tested dryer cycle, op test good."
Jason N.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Cc water from dispenser is cloudy and unit making noiseCloudiness in water is air bubblesChecked filter in, pulled and ran bypass, still air in water.Checked water source in, not as bad with bubbles. Checked water pressure in, 72 psi. Per service pointer w10790000A, ordering reducing valve. ; ordrng 1 W10786952 (valve) and 1 W10865826 (valve)"
Jason N.
WASHER KENMORE 110.2672269 "Cc unit does not spinFound customer had taken unit apart when I arrived. Spin basket seized up, cannot turn by hand. Ran spin cycle, unit brake / clutch seized up, basket does not spin, only grinding. needs brake and clutch assembly and possibly gearcase.Customer not repairing, estimate only"
Jason N.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Installed listed icemaker, op test good."
Jason N.
WASHER WHIRLPOOL MVWC565FW1 "Cc unit is leaving oil/grease on clothingCustomer told me she wants a new machine Inspected unit, looked at gearcase, washplate, hub. No evidence of oil/grease.Ran auto test. Op test good. Customer still believes it’s from unit."
David R.
DISHWASHER MAYTAG MDB8979SFZ2 "Soap dispenser spring broke, top rack hanging down. Ordering rails and dispenser.; ordrng 1 W10861000 (detergent dispenser) and 1 W11259785 (LEFT RAIL) and 1 W11259786 (RIGHT RAIL)"
David R.
DISHWASHER WHIRLPOOL KUDS35FXSS2 "Found debris clogging up top rack sprayer. Cleared debris, tested. No error codes. Rinse aid dispenser was empty. Recommended the rinse aid and high heat. Op test ok."
David R.
RANGE GAS KITCHENAID KGRS205TSS0 Replaced bake ignitor. Tested. Op test ok.
Macaulay G.
DISHWASHER JENN-AIR JDB1100AWS "Control has proper voltage but is non responsive. Office to order control.; ordrng 1 WPW10218826 (cntrl-elec 149), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Macaulay G.
WASHER WHIRLPOOL WTW8900BC0 "Started taking apart unit, noticed that the bolt to the rotor was stripped and would not come out. Office to order rotor.; ordrng 1 280146 (rotor)"
David R.
RANGE WHIRLPOOL MER6555AAB Replaced receptacle and element. Tested. Op test ok.
Macaulay G.
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Correct voltage to the control. Board. Board not distributing voltages. Office to order control and interface.; ordrng 1 W11043763 (cntrl-elec) and 1 W11284720 (INTERFACE )
Macaulay G.
REFRIGERATOR FRIGIDAIRE FRS6HR5HB1 Replaced inlet valve. Defrosted line in freezer door. All tested ok.
Gabriel P.
WASHER WHIRLPOOL WTW5000DW2 Control getting 120 v and not responding also led light on control is out is going on to need a control found pop on sb web; ordrng 1 W11116590 (cntrl-elec)
Macaulay G.
WALL OVEN FRIGIDAIRE GLEB27Z7HBC Removed oven from wall. Replaced door latch motor. All tested ok.
Gabriel P.
WASHER GE GTW330ASK0WW "Replace all parts opt test ok,ran drain and spin cycle and normal wash fora little bit opt test ok"
Arthur V.
REFRIGERATOR GE GTZ18GCEHRSS Replaced evap fan motor and steamed out air tower. Op test good ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Gabriel P.
WASHER MAYTAG MVWB835DW1 "Loud noise from gearcase when is in spin,ordering gearcase customer referral second stop of the day pls ; ordrng 1 W10811956 (drum assy)"
Arthur V.
WASHER WHIRLPOOL WTW4816FW2 Replaced main control. Recalibrated Op test good Ran service diagnostics. Small squeek coming from pulley area. Customer to call wlp if noise changes.
Arthur V.
WASHER MAYTAG MVWX655DW1 "Found oil pouring out of trans. Needs gearcase,actuator,cam,belt, Customer does not want repaired..left wpl consumer line with customer."
Jeff M.
DISHWASHER KITCHENAID KDTE104ESS1 The unit will not drain. I took the front panel off the main control has no power. I took the junction box out the unit is getting no power. Customer needs a electrician
Jeff M.
RANGE WHIRLPOOL WFG320M0BW Oven was practically sitting on the floor I’m suspecting the heat was transferring through the metal straight to the floor like a heat sink. I raise the oven off the floor should be fine now
Gabriel P.
MICROWAVE AMANA AMV2307PFS2 "Replace control,opt test ok there is no core return"
Corey L.
WASHER KITCHENAID KDTE104ESS4 "Customer complaint dishwasher is still not working, customer had unit halfway pulled from under counter for tech, ran diagnostics found f4e3 wash motor not running, started normal wash, unit fills then wash motor pulses on and off, at p5 connection power drops off, history says this unit has had his problem at another residence, power to the unit is correct, 2 sump asm, 2 controls and the wiring harness have been replaced, called techline spoke with Rich, suggested checking if power drops from line at wire nuts, power is constant at line while motor pulses, 120L to G and pulsed at 0.01 negative to G, if power is good try replacing sump asm again; ordrng 1 W11085683 (pump&motor)"
Paul P.
REFRIGERATOR WHIRLPOOL WRS571CIDM01 "Broken wire in harness going from freezer door to body of refrigerator. Freezer door would need replaced, customer has decided not to repair at this time."
Brian M.
WASHER MAYTAG MVWB765FW Installed water valve Ran test cycle OP TEST OK
Corey L.
REFRIGERATOR WHIRLPOOL WRT1L1TZYS1 "Customer complaint ice is built up in freezer again, freezer is at -20, found temps set to coldest setting, cleared ice, nothing but ice is stopping evap defrost from draining, drain is clear, advised customer frz is too cold and freezing water before it makes is to drain"
Joe O.
WASHER MAYTAG MVWX655DW1 Cc: unit not powering onFound unit to be receiving 120v at outlet and controlChecked all connections everything was connectedControl board is deadNeeds control board; ordrng 1 W11116592 (cntrl-elec)
Corey L.
OTR MICROWAVE WHIRLPOOL WMH53521HZ0 "Installed magnetron, op test good"
Corey L.
WASHER MAYTAG MVWB880BW0 "Customer complaint of ul code while trying to spin even when nothing Is loaded, found basket sticking to shaft and unable to float, unit needs new bearing kit, replaced bearings and shaft, op test good"
Dan H.
DRYER MAYTAG MGDC465HW0 "Customer complaint that control panel is falling off, confirmed, console mount is broken, unit needs new end cap; ordrng 1 WPW10193824 (endcap)"
Joe O.
DISHWASHER FRIGIDAIRE FGID2466QF5A Cc: error code Uo Customer pulled vent and cleaned it up before arrivalRan auto testUnit ran through all tests with no issuesStarted a normal cycleCould not duplicateOp test ok
Corina B.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "CC that the unit will start to run the stops in mid cycle flashes done and the previous tech did not replace the wire harness. Ran diag no codes. Ran calibration. Checked the wires, good. Did not need to be replaced. Started a normal cycle let run for 10 min. Did not turn off. Optest ok."
Paul P.
SXS REFRIGERATOR WHIRLPOOL ED2KHAXVQ01 "Refrigerator has slow ice buildup in bottom of freezer. During defrost, heater not coming on.; ordrng 1 WP2323197 (heater), used 1 SENIORDISCOUNT (SENIORDISCOUNT), and 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corina B.
WASHER WHIRLPOOL WFW72HEDW0 "CC that the unit does not unlock. Ran diag F9e1 long drain, f5e2 door lock. Ran a drain and spin water barely came out of drain hose. Removed the drain pump clean out full of dog hair and lint. Cleaned out drain out. Ran a CO test. Optest ok."
David R.
DISHWASHER WHIRLPOOL WDT970SAHB0 Replaced pump and motor. Tested. Op test ok.
Paul P.
REFRIGERATOR FRIGIDAIRE FPBS2777RFC "Found top ice maker wire connections loose. Re connected and reset ice maker, now coming on properly. Set temperature down in freezer, ice was melting, sticking together, average temperature was 10 degrees. Made sure freezer door was sealing properly."
Paul P.
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "Freezer door wasn’t sealed, no frost now. Ice coming out different sizes/stuck together. Temperatures in freezer averaging at 7 degrees, adjusted freezer temperature down, refrigerator up. Set down mitigation mat."
Paul P.
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Ran operational and diagnostic tests on ice maker. Ice maker is not advancing or filling. Replaced ice maker with W10882923 ice maker from truck stock. Ice maker now advancing and filling properly. St down mitigation mat.; used 1 W10882923 (ICE MAKER ASSY) from stock
Macaulay G.
DRYER WHIRLPOOL WED8500DC4 Replaced top panel and duct. All tested ok.
David R.
WASHER WHIRLPOOL MVWB865GW0 "No error codes, service test tested good. Took off tub ring and found two styrofoam pieces causing running squeaky noise. Corrected, tested. Op test ok."
Macaulay G.
REFRIGERATOR FRIGIDAIRE FGHB2867PFHA Installed new air handler kit and sealed around water line.
Brian M.
WASHER MAYTAG MVWB765FW1 Installed water valve Ran auto test OP TEST OK
Gabriel P.
REFRIGERATOR FRIGIDAIRE LGHB2867PFIA "Replace parts opt test ok,also explain customer that when empty the ice maker bin it takes 4 hours to make 8 cubes of ice ask to use icemaker in the freezer to give enough time for icemaker in fresh food section to get full again other they will not going to have ice in bin and they going to wait awhile for it to get full thats why unit has to icemaker wants bin is empty use underneath icemaker so it will give time to fill the ice on top I show up today with a full bin of ice"
Gabriel P.
DRYER MAYTAG MEDE201YW0 Replace pulley kit opt test ok ; used 1 4392067 (DRYER REPAIR KIT 47.83 ) from stock
Gabriel P.
FREEZER FRIGIDAIRE FFHS2311LBRA "Found compressor not running the start device was bad replace with whirlpool start device from truck stock,opt test ok now started seeing froze on evap ; used 1 8201786 (STARTER) from stock"
Macaulay G.
DRYER WHIRLPOOL MEDB835DW4 "Replaced element, thermistor, and cutoff kit. Tested ok."
Brian M.
REFRIGERATOR KITCHENAID KRMF706ESS00 "Cc unit not making ice and top of freezer melting Found unit to be frosted over Could not get unit into defrost Ohmed out thermistor not in range replaced using truck stock OP TEST No good Called whirlpool Sr7724357449Advised to replace wire harness and heater ; ordrng 1 W11109595 (motor-evap) and 1 WP12729128 (heater), used 1 W10902214 (THERMISTOR) from stock"
Macaulay G.
WASHER WHIRLPOOL WTW8000BW0 Bearings are grinding. Customer does not want to repair.
Dan H.
REFRIGERATOR WHIRLPOOL WSF26C3EXW01 "Installed new control, op test good"
Brian M.
WALL OVEN WHIRLPOOL WW30430B Cc that unit will not shut down bake when hitting lower cancel Found unit to function as designed other than switch membrane not allowing lower bake to turn off Also found lower door switch not functioning Needs switch membrane and lower door switch Parts are NLA
Brian M.
DISHWASHER KITCHENAID KDTE334GPS0 Cc unit not washing well Found upper wash arm full of debris Found sump assembly not producing pressure Needs sump assembly and upper spray arm ; ordrng 1 W11162733 (SUMP ASSEMBLY ) and 1 WPW10448645 (arm-spray)
Brian M.
WASHER WHIRLPOOL WFW95HEDW0 Cc that gasket is holding water Found ports clogged with hair and lint Cleaned ports out Reinstalled bellow OP TEST OK
Brian M.
DISHWASHER KITCHENAID KUDC10FXSS5 Cc that unit is not washing Found sump assembly shorting out board mid cycle Needs sump assembly Customer does not want to repair at this time
Brian M.
WASHER MAYTAG MVWC360AW0 Cc that unit does not start a load Found unit to get stuck in spin bearing are extremely loud when hand Spun Needs gear case Customer does not want to repair EST only
Corey L.
WASHER WHIRLPOOL WTW4815EW1 "Customer complaint washer is making a loud noise do it was unplugged, plugged unit in and drain pump kicked on, unit in flood mode, cleared, ran diagnostics no codes found, advised customer to only use 1-2 tbsp of an he detergent, calibrated unit, unit is operating as designed"
Corey L.
WASHER MAYTAG MVWB880BW0 "Called customer, they are unable to spin out clothes again, scheduled a return date for customer to replace suspension and tub asm; ordrng 1 W10381078 (outer tub) and 1 W10440786 (suspension)"
Corina B.
RANGE WHIRLPOOL WFG320M0BS3 Replaced the gasket. Optest ok
Corina B.
DISHWASHER GE GDF570SSJ0SS "CC that the gasket and is not drying the dishes. Checked the heater, open. Reset the tco fuse, 18 ohms on the heater. Replaced the gasket from surplus stock. Optest ok. ; used 1 WD08X22095 (GASKET 1371) from stock"
Corina B.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Cust showed pop, sent pic. CC that the ice maker is not working. Cycled ice maker not water. Found the fill tube is frozen. Steamed the fill tube out. Optest ok."
Corey L.
REFRIGERATOR WHIRLPOOL WRS555SIHV00 "Customer complaint of no ice production, ice maker arm is set up too high above bin, replaced with part supplied, water is dispensing from paddle but not entering im, found fill tube frozen, found sp W10787876A pertaining to issue, ordering jumper kit; ordrng 1 W10874772 (wire-jumpr)"
Corey L.
DISHWASHER KITCHENAID KDPM354GPS0 "Customer complaint there is a bad order when washing and there is white residue all over heater with one brownish section, confirmed white residue is detergent build up, customer is not using rinse aid, customer has yet to run a clean cycle, advised customer and referred to user guide dw care says every month clean interior dishwasher with cleaning pods, also advised 1 cup of white vinegar will work, unit is operating as designed"
Corina B.
WALL OVEN KITCHENAID KODE500ESS00 CC that there is a loud noise every 15 seconds when the upper oven is on. Heated both ovens to 350*. Found the cooling fan is vibrating. Will need a upper and lower cooling fan. Office to research for lower fan. Office to reschedule once part is located.; ordrng 1 W10861504 (blower UPPER)
Corey L.
WASHER MAYTAG MVWB765FW2 "Customer complaint washer making a noise during agitation, ran diagnostics, no codes found, ran high spin and heavy agitation tests, found a nickel between wash plate and basket, removed, noise is gone"
Dan H.
DISHWASHER KITCHENAID KDFE104DBL3 "Customer complaint that unit is leaking, found fill hose chewed through again, unit needs new fill hose, customer does not want repair at this time ; ordrng 1 W10878507 (hose-fill), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corina B.
REFRIGERATOR KITCHENAID KSF26C6XYY00 "CC that the mullion strip is hot. Checked the condenser coils, little dirty. Checked the condenser fan found the back cover obstructing the fan. Optest ok."
Corina B.
WASHER WHIRLPOOL LSN1000KQ0 "CC that the water will not drain. Found the lid switch is open. And the dogs are worn. Will need a new lid switch and dogs. Office to order parts; ordrng 1 3949247V (switch-plg 4630) and 1 80040 (agitator dogs 433), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corina B.
RANGE WHIRLPOOL WFG320M0BS3 "Cust showed pop, sent pic. CC that the the lightbulb broken. Removed the broken lightbulb and replaced the bulb. Optest ok."
Jeff M.
REFRIGERATOR FRIGIDAIRE FGTR1845QF2 "The units not powering the compressor the start device is not receiving any power the start device is working properly. I did use the power tool to turn the compressor on the compressor functions correctly. Needs a new main control; ordrng 1 5303918684 (CONTROL ), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corina B.
RANGE WHIRLPOOL KSGG700ESS0 Replaced the ui and the control. Brought core back for return. Heated oven to 350*. Optest ok. ; used 1 W11107275 (FAN-BLWR ) from stock
David R.
OTR MICROWAVE KITCHENAID KMHS120ESS5 "Interlocks intermittent and item is not heating up. Lights on and off. Can’t recognize if door is open or closed. Replaced interlocks from t/s. Tested. Ordering mag, cap diode.; ordrng 1 W10476901 (thermostat) and 1 W10818686 (magnetron) and 1 W10850446 (capactr-mg) and 1 W11256462 (DIODE), used 1 W10450407 (HARNS-WIRE W MICRO DOOR CAMS) from stock"
Corina B.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "CC that there is a burning smell. Checked the wires, the control, the terminal block, the heater and the drain hose, no burn marks or smell. Started a calibration and the power to the dishwasher went out. Checked the terminal block 0 volts. Will need an electrician. Optest ok."
David R.
WASHER WHIRLPOOL MHW5630HW0 "F0E5 off balance load, F8E1 valve failure. Cleared codes. Test cycle is good. Tested valves and they check good. Basket is spinning. All components check good. Advised customer of loads being put in. Op test ok."
Jason N.
WASHER MAYTAG MHW5630HC0 "Cc unit not spinning Customer stated it spin slowly sometimesRan diagnostics, no codes stored. Ran quick auto cycle. All functions passedCould not duplicate issue at this time"
Jeff M.
WASHER KENMORE 110.2510231 "The belt slipped off the motor and melted the pulley. The unit needs a new motor n belt est only; ordrng 1 W10832724 (MOTOR) and 1 WPW10006384 (BELT), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Dan H.
WASHER WHIRLPOOL MVWC555DW1 "Customer complaint of grinding noises, noises are coming from gearcase, unable to remove wash plate unit needs new gearcase, wash plate, and hub, customer does not want repair ; ordrng 1 W10528947 (drive hub kit 26.16) and 1 W10902814 (washplate 105.99) and 1 W11035751 (gearcase 254.71), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Dan H.
DISHWASHER MAYTAG MDB8989SHB0 "Customer complaint that unit is not filling with water, confirmed, found control not send power to fill valve, unit needs new control; ordrng 1 W11225084 (CNTRL)"
Jeff M.
RANGE WHIRLPOOL WFG320M0BW2 The upper burners had a bad ground. I disassembled and cleaned unit tested good. I explained that the poping in the oven was expansion. and I replaced the lightbulb with a lightbulb the customer had. Unit op tested good
Jeff M.
REFRIGERATOR WHIRLPOOL WRX735SDBM00 ICEMAKER heater failed Installed new part unit op tested good ; used 1 W10882923 (ICE MAKER ASSY) from stock
Dan H.
WASHER AMANA NTW4516FW3 "Customer complaint that drain pump is running and unit does nothing now, cancelled cycle, ran diagnostics no error codes found, started normal wash cycle unit filled and began washing, ran recalibration cycle, unit is operating as designed"
Dan H.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Customer complaint of loud noise and fan does not shut off, fresh food section temperature at 38 degrees , freezer section temperature at 0 degrees , Thermistors test good, no unusual noises heard, fan did not shut off, unit is operating as designed"
Paul P.
DRYER KENMORE 110.719231 "Tested dryer circuit. Voltage dropping out between timer and fixed thermostat on outgoing duct. Office to order timer and thermostat.; ordrng 1 WP3387134 (thrmst-fix 21.30) and 1 WP8299777 (timer 125.32), used 1 SENIORDISCOUNT (SENIORDISCOUNT), and 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Paul P.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Installed adaptor, shield and filter housing. The shield sent has the same bowed spot, will need to order another shield and trim.; ordrng 1 W10663633 (trim) and 1 W10874569 (shield)"
Jason N.
DRYER WHIRLPOOL GEW9250PW0 "Cc unit not drying/ heating Checked power in, all thermals, all check goodFound element open, unit needs heater element; ordrng 1 WP3387747 (element8667), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Arthur V.
WASHER MAYTAG MVWC565FW1 Found 120 volts to control. No light no response. Needs control replaced Used actual goods issue date for pop ; ordrng 1 W11162438 (CONTROL )
Brian M.
REFRIGERATOR WHIRLPOOL WRF989SDAM02 Recovered refrigerant Installed compressor kit drip pan and evap Ran a28 inch vac for 15 min Recharged with 5.5 oz of r134a Watch evaporators get a frost pattern Advised to let cool for up to 48 hrs OP TEST OK
Arthur V.
OTR MICROWAVE MAYTAG MMV4206FW0 Bulb sent was broken. Checked for power at fixture. Good. Needs a good bulb Ship direct to customer for them to install. Customer dies not have pop went by actual goods issue date for pop ; ordrng 1 8206232A (lamp 40 watt)
Brian M.
REFRIGERATOR KITCHENAID KFCS22EVMS8 Installed ice maker Ran test harvest OP TEST OK
Brian M.
OTR MICROWAVE WHIRLPOOL WMH73521CS0 "Cc that unit is not powering on Found unit dead and proper voltage at outlet Removed unit from cabinet Found thermal fuse blown and interlock switches damaged Replaced using truck stock OP TEST OK ; used 1 W10138793 (FUSE, MICROWAVE862), and 1 W10450407 (HARNS-WIRE W MICRO DOOR CAMS6439) from stock"
Brian M.
WASHER MAYTAG MHW5500FW1 Cc that unit is still leaving wet clothes Found pressure sensor malfunctioning and telling the control that there is water Replaced pressure sensor from truck stock OP TEST OK; used 1 W10448876 (WATER SWITCH ) from stock
Paul P.
REFRIGERATOR WHIRLPOOL GI6FDRXXY00 "Tested temperatures in FF, 38 degrees, FZ at 2 degrees. No ice in bin. Incoming water pressure good coming in/going out of main inlet valve. No water coming out from dual valve, water is bypassed, no obstructions in line. Refrigerator would need dual inlet valve WPW10312696. they decided not to repair at this time."
Paul P.
WASHER KITCHENAID KDTE104ESS4 "Installed pump assembly and control. Ran diagnostic cycles, operating properly. Set down mitigation mat."
Joe O.
WASHER WHIRLPOOL WTW4816FW2 Cc: washer not powering onreceiving proper powerFound dead control boardNeeds control board; ordrng 1 W11170319 (CONTROL)
Paul P.
WASHER WHIRLPOOL WTW4816FW2 Replaced inlet water valve in washer.
Paul P.
STACK W/D WHIRLPOOL WET4027HW0 "Installed drain pump, washer now operating properly."
Jason N.
REFRIGERATOR GE PSS26NGSACC "Installed listed ice maker. Ran manual harvest cycle, mold filled with water. Op test good."
Jason N.
WASHER WHIRLPOOL MHW5630HW0 "Installed listed control and door latch, ran small load to test. Op test good."
David R.
DISHWASHER WHIRLPOOL WDT970SAHB0 "4-3 wash motor error code, water fills up but not washing, humming noise. Ordering pump and motor.; ordrng 1 W11087376 (pump&motor)"
David R.
RANGE WHIRLPOOL MER6555AAB "Front right burner working/not working. Found receptacle burned. Switch is sending out power no burn marks or anything. Element is burned at end. Ordering receptacle assembly and burner.; ordrng 1 12001676 (receptacle assy 14.68) and 1 WPW10345410 (elmnt-surf 73.40), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Jason N.
RANGE WHIRLPOOL WFG320M0BS3 "Cc bottom of oven crookedFound burner cover plate crooked, hanging off mount tabs.Removed and assembled correctly.Op test good"
Jason N.
RANGE MAYTAG MGR6600FW0 "customer showed pop.Installed listed burner head, op test good."
Corey L.
WASHER WHIRLPOOL WTW8040DW2 "Customer complaint washer is loud, spun basket by hand, could here bearings, bearings have failed, unit needs gearcase asm; ordrng 1 W10811956 (drum assy)"
Arthur V.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Found strike had come loose from frame and was stuck inside latch. Removed strike from latch and reinstalled on tub frame. Tested unit. Op test good.
Arthur V.
WASHER AMANA NTW4516FW2 Replaced control and actuator. Recalibrated washer. Tested both ajitate and spin. Op test good Took core for return
Arthur V.
WASHER WHIRLPOOL WTW5000DW1 Ran diagnostics. Customer getting one error code f0e5off balance load. Cleared code and tested with a load. Unit op test good. Advised customer how to load washer that has a washplate. Unit op test good
Arthur V.
REFRIGERATOR MAYTAG MFF2258VEM0 Replaced bi metal and completely defrosted evap. Op test good ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Joe O.
DRYER MAYTAG MEDX655DW1 Installed new timerRan test cycleOp test ok
Joe O.
COOPTOP GAS WHIRLPOOL WCG97US0DS00 Cc: gas smellFound connection loose on gas lineTightened gas lineOp test op
Joe O.
RANGE TAPPAN TEF351EWN Cc: oven not heating after power surgeFound control to be workingUnplugged unit tested elementElement had 25 ohmsPlugged unit back in Ran test bakeOp test ok
Corey L.
OTR MICROWAVE WHIRLPOOL WMH53521HZ0 "Called customer at 7:40pm when arriving at previous job and we are rescheduling for Monday morning, she is requesting an 8am or 8-11 appointment, est job time 30-45 min; schdld next appmnt for 3/11 MON 8-11"
Joe O.
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Installed control and UI ran thermistor testsOp test okAdvised customer to allow 24 hrs for temps to adjust
Joe O.
DRYER MAYTAG SDE2606AYW Installed rollers pulley and beltRan test cycleOp test ok
Jason N.
WASHER WHIRLPOOL WTW4816FW2 "Cc unit not powering onCustomer showed popPlugged in unit, unit stuck in sensing. Customer said this happened after power outage. Reset control, ran auto test and calibration. Op test good"
Jason N.
WASHER KENMORE 110.2130201 "Cc clothes too wet after cycle, not spinning outRan diagnostics , found error code f7e5 for shifter fault, ran auto test, unit does not agitate or spin. Found rust on unit motor, gearcase, and evidence of water leaking onto foam pad from above, possible bad tub seal. Unit needs gearcase, shifter, motor, splutch. Customer not repairing, estimate only."
Macaulay G.
RANGE WHIRLPOOL WFE320M0EB2 Customer says that parts never arrived. Be sure to send parts to 6691 wedgewood drive north Olmsted 44070.; ordrng 1 WP3149404 (switch-inf) and 1 WP8273994 (elmnt-surf)
Corey L.
RANGE KITCHENAID KFGG500ESS0 "Installed new bezels, op test good"
Corey L.
WASHER WHIRLPOOL WTW7300DW1 "Customer complaint washer is still spotting thinner clothes sometimes, found unit unlevel, leveled unit and ran diagnostics, no faults, sink has a water line up above the end of the drain hose to the unit evidence of grey water not being fully discharged or returning to basket, opened water valves to fill basket to drain, sink has slow drain, advised customer to have drain cleared or adjust drain hose to prevent closing airgap to drain hose, advised to only use 1-2 tbs of he detergent with an average load size of 6-7 bath towels, light fabric loads should use less detergent, customer will try these changes and tips"
Corey L.
REFRIGERATOR WHIRLPOOL WRV986FDEM00 "Installed wire harness, op test good, the deli drawer control was not needed, took part for return"
Corey L.
DISHWASHER WHIRLPOOL KDTE104EBS2 "Installed hose, leveled unit, op test good, placed mitigation mat"
Corey L.
RANGE WHIRLPOOL WFC310S0EW1 "Customer complaint door is hard to open, confirmed found hinges failed, replaced with pre id part, op test good"
Corey L.
REFRIGERATOR MAYTAG MRT311FFFH00 "Customer complaint door shuts too fast and creaks, confirmed found hinge side wheel at highest point, lowered and leveled unit, switched washer shim from freezer to door to raise door as it is sagging also advised customer to place heavier items towards the hinge"
Corey L.
RANGE KITCHENAID KEBS209BSS01 "Replaced thermostat, tested and found lower convect not working either, found harness misconnected on control, corrected, op test good, customer has line box in a position behind it where it on fits in one way really snug which took some time getting unit re-installed"
Corina B.
RANGE WHIRLPOOL KSGG700ESS0 "CC that f8e0 comes up on the ui. Diag f8e0. Replaced the fan from t/s. When removing the ui, the connector on the ui broke. The ui and control are still under manufactured warranty. Will need a new ui and control.Office to order part. ; ordrng 1 W10909669 (panl-cntrl) and 1 WPW10603096 (cntrl-elec), used 1 W11107275 (FAN-BLWR 10878) from stock"
Corey L.
DRYER ELE MAYTAG SDE5401AYW "Installed parts listed, lubricated, op test good"
Corina B.
MICROWAVE AMANA AMV2307PFS2 "Cust showed pop, sent pic. CC that there is no power to the unit and sometimes the door does not recognize closed. There is power to the ac line filter 120 volts. Checked the br and bl wire 120 volts. Will need a new control and switches. Office to order parts. ; ordrng 1 W10450407 (harns-wire) and 1 W10849846 (cntrl-elec) and 1 W10918931 (panl-cntrl)"
Macaulay G.
DRYER MAYTAG MGDB725BW0 Replaced thermistor and thermal fuse. All tested ok.
David R.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Compressor running hot, good frost pattern on Evap. Both condenser and Evap fans are open, voltage to control is off a couple numbers. Ordering fans motors and control.*calling office to set up return date.; ordrng 1 W10854034 (motor-cond) and 1 W11174836 (CONTROL ) and 1 WP2315549 (motor-evap)"
Macaulay G.
RANGE KITCHENAID KSEG700EBL0 Broil element not turning on. Found wire to broil element had come off. Tightened wire connector and reinstalled. All tested ok.
Macaulay G.
WASHER MAYTAG MVWB835DW1 Found standing water in tub on arrival. Unit had error codes for overload and off balance load. Instructed customer to adjust load sizes and that she may have to adjust to items during the cycle if they get off balance. Ran calibration and test cycles. All tested ok.
Macaulay G.
OTR MICROWAVE MAYTAG MMV4206FZ3 "Repla