Local Reviews
Powered by Fluid LOCALGreat Service
Kathy - Solon, OH
Awesome Servixe
Juanita - Lorain, OH
Gabriel was amazing and gave me helpful advice .
Excellent job!
Lauren - Avon, OH
Excellent Service
Abdulhamid - Strongsville, OH
We are much pleased and satisfied with the service that we received. Thank you.
Eliot
Eliot - Chagrin Falls, OH
Yes
On time - great service.
Ted - Painesville, OH
Joe was on time, very courteous and knowledgeable. Had the problem diagnosed and fixed in short order!
Outside service
Ross - Strongsville, OH
Our oven induction coil broke on Monday. Called on Tuesday. Fred’s ordered the part that arrived on Wednesday. The oven was repaired on Thursday. We could track our Technician on Thursday till he arrived. Very satisfied with the sevice.
Efficient polite service.
Joe/Heather - Middlefield, OH
Communication between the services was confusing as far the appointment time. Lowes’ extended warranty plan stated the appt was from 9 to 4. Fred’s appliances relayed the appt time as 2 to 5. My technician from Fred’s appliances called ahead, arrived around 4, assessed the problem, and fixed my washer. The technician efficient solved the problem. As far as the whole experience I was more frustrated by calling into the Whirlpool repair line and/or Lowe’s’ extended warranty plan.
Response from Fred's Appliance Service:
Hello Joe/Heather, Thanks for dropping us a line! We apologize for the confusion with your appointment. If our customers are given an all-day timeframe, we always narrow it down to 3 hours! We are happy to hear that your unit is up and running again and that your technician was efficient! Thanks! The Fred's Team
Marc
Marc - Aurora, OH
Joe was very kind and friendly and gave us a complete overview of the diagnosis. He explained the problems with our washing machine and the estimated cost for getting it fixed. Highly recommended.
Great Service!
Mike - Shaker Heights, OH
Very good service. Professional!
Ken - Broadview Heights, OH
Great
Tony - Richmond Heights, OH
He had to stay later to make sure everything was working properly I think he's a good technician y'all should keep him
Richard
Richard - Lakewood, OH
Good job
William
Bill - Jefferson, OH
E T
Eric - Chardon, OH
Great service, prompt, and knowledgeable!
Linda
Phil - Jefferson, OH
Steep price. Hope the technician gets a lot of it. He was a very nice and knowledgeable young man.
Response from Fred's Appliance Service:
Hi Phil, Thanks for sharing your feedback! We frequently evaluate our pricing to ensure we align with industry standards and allows us to provide stellar service (including keeping our employees happy!). We're so happy to hear that your technician was nice and knowledgeable. Thanks! The Fred's Team
Warranty Repair
Steven - Wellington, OH
The service was organized. Parts sent in advance, technician arrived as planned on time. Courteous and well trained. Repair completed in about 30 minutes.
Great Service
Rickey - Strongsville, OH
David was professional and courteous
Awesome service
Valsie - Cleveland Heights, OH
Awesome service
Fabulous service..she took the time to educate me on how the machine works
Jocelyn - Fairview Park, OH
Excellent service!!!
Angela - Shaker Heights, OH
I will certainly do business with Fred’s Appliance again! Jason did an excellent job addressing the issues with my refrigerator and he was kind, courteous, and professional!
Me Love
Rue - Maple Heights, OH
Good Service, glad to see Jason to resolve problem with refrigerator. Jason answered my questions.
Very polite and helpful.
Frances - Cleveland, OH
Excellent job.
I had the Best experience once I finally got to your company- the young man knew what he was doing & was in & done within 20 minutes & made sure my wa
Jennifer - Elyria, OH
Just I appreciate everything
Great service! Excellent Customer service.
Karen - Avon, OH
The whole process to repair my oven was excellent. Fred’s worked well with whirlpool and whirlpool paid for the parts for my repair. Gabriel came to the house yesterday and he just has an amazing personality, a wonderful work ethic! It really is so important to have someone on your staff was such a great customer relations. He is an asset and you should treat him well. Thanks again and I hope my stove is fixed for good!
Service
Tom - Burton, OH
Great service, on time,
Ken
Ken - University Heights, OH
Good Tech
Jamie - Euclid, OH
Great service
Richard - Kirtland, OH
Everything was handled methodically by Fred’s, Whirlpool and Joe.Thank you Joe you are highly trained!
Alicia
Alicia - Painesville, OH
Great service and on time.
Prompt and professional
Carol - Strongsville, OH
Would recommend
Steven
Steven - Eastlake, OH
Fantastic!
Stan
Stan - Cleveland, OH
Excellent
Job well done!
Anonymous - Mentor, OH
Great service. Taken care of in prompt & courteous manner.
Fantastic Experience!
Anthony - Rocky River, OH
Gabriel was amazing from the start! He stayed late to complete my repair and gave me candid and honest advice. He’ll be my first call next time something needs serviced!
great service
Marriane - Amherst, OH
thankful for the great service and for prompt time
Bad experience because of the appliance lack of quality.
Stephen - Cleveland, OH
The quality of the repair team was satisfactory. The quality of the appliance was very low quality.
Response from Fred's Appliance Service:
Hi Stephen, We are sorry to hear that you are disappointed in the quality of the appliance. However, we are happy that the services we provided were satisfactory. If you have any questions or concerns regarding the repair, don't hesitate to contact us at 888-45-FREDS. Thank you! The Fred's Team
Great Service
Alan - Richmond Heights, OH
Service tech on time and he figure out the issue and fixed it and gave me a quote for new parts.
Jeff awesome explaining noises
Nancy - Painesville, OH
Jeff was very nice and thorough explaining noise I was hearing. Went over other noises etc of our new fridge.
Gabriel was great!
Pam - Wellington, OH
Our service tech Gabriel did a terrific job getting the job done! A really friendly and professional person. Top-notch service from initial call to completing the job when parts arrived.
Great service
Karen - Conneaut, OH
Laydean
Laydean - Conneaut, OH
The young man was polite & informative about my frig.
Fred's Is Awesome!
Patti - Mentor, OH
Great service!
Linda - Ravenna, OH
Very knowledgeable and helpful!
Great service
Jessica - Elyria, OH
Prompt and knowledgeable
They Cared!
Kathleen - Akron, OH
Tech was great-he really knew his stuff, explained the problem, and treated me with respect.
Quick response - Great service!
Mary - Painesville, OH
Delighted with service. Joe was very friendly and professional keeping me informed of all aspects of the call.
Very v
Bettie - Strongsville, OH
Great service
Nice to have dryer workng again. The price was not wonderful
Lois - Painesville, OH
The young man that actually installed the part was polite and efficient and here when he was scheduled. He rates excellent.
Response from Fred's Appliance Service:
Hi Lois, We appreciate you sharing your feedback with us! We frequently evaluate our pricing to ensure that it aligns with industry standards and allows us to provide excellent service to our customers. We will certainly review your experience during the next evaluation. We are so glad to hear that your technician was polite, efficient, and was able to get your machine up and running again! Thanks! The Fred's Team
Joe
Giuseppe - Garfield Heights, OH
David is very friendly, professional and neat
Robert - North Olmsted, OH
Extremely Efficient!!
Susan - Strongsville, OH
Loved the lady who scheduled me David, the repairman was exceptional!!
very nice person
Linda - Thompson, OH
Joe is awesome he is friendly but professional. Answered all my questions. You need more employees like him.
A++ Service
Constance - Willoughby Hills, OH
Jason was punctual and professional. Grateful he wore a mask without being asked. After playing a recording of the noise the refrigerator was making pinpointed the problem and new what to test. He was careful of the contents and worked efficiently finishing the job quickly and answered my questions. The work was done under warranty.
Great service and communication!
Kirk - North Olmsted, OH
Great service
Robin - Euclid, OH
Tom
Diane - Euclid, OH
Jason was very knowledgeable
Mario - Highland Heights, OH
Great service
Sue - Avon, OH
Service tech knew his stuff and fixed our issue. Timely and very polite and professional.
Great Service
Zachary - Berea, OH
Very professional and knowledgeable. Will use this company again.
Excellent service
Nancy - Middleburg Heights, OH
Would use again if needed.
Efficient Service
Bryan - Cleveland, OH
Maytag dropped the ball, but Fred’s didn’t!
Fixed prob
Wendy - Beachwood, OH
Really great service
Cynthia - Kirtland, OH
👍
Rex - Westlake, OH
Great service, very friendly!
Samantha - North Ridgeville, OH
Our repair man was extremely knowledgeable and took the time to explain everything that was wrong and gave us recommendations.
Great service
Kurt - Willoughby Hills, OH
Bravo Zulu
Great Service
Shad - Berea, OH
Absolutely great service! The technician was extremely friendly, knowledgeable, and helpful. He took time to explain the issues and my options. He was great!!
Rene
John Rene - Kent, OH
Love Bryan. He’s very professional, on time, honest, knowledgeable and kind. I hate that my washer keeps breaking but I appreciate that I’m getting to know him. He’s a great person.
David
David - Independence, OH
Excellent, very knowledgeable
Ice cube maker
Marlene - Chagrin Falls, OH
Excellent efficient service
Great service rep
Joseph - North Ridgeville, OH
Excellent service in the face of adversity
Anthony - Chagrin Falls, OH
Needed a part direct from the manufacturer. Due to a global pandemic, parts were delayed significantly from the OEM. Fred’s kept me up to dat the whole time. The technician was efficient and clean once the work was able to be completed. I hope I never need an appliance repaired again, but if I do, Fred’s will be my first call.
Response from Fred's Appliance Service:
Hi Anthony! Thanks for sharing your feedback and also thanks for your patience. We really appreciate your flexibility while waiting for these parts. We know the time spent has not been ideal as our goal is to get customers taken care of as quickly as possible. We are happy to hear that Corey was able to get your washer up and running again for you. If you have any questions regarding your repair we are here to help! Thanks again and have a great day! -The Fred's Team
Great service
Anne - Lyndhurst, OH
Ottavio
Ottavio - North Royalton, OH
Jason was professional, knowledgeable and friendly. Good service I would highly recommend this company
Jim - Northfield, OH
Excellent
great service
Audrey - Strongsville, OH
excellent repair service. very fast worker
Great Service, Great Attitude!
Randy - Painesville, OH
Joe arrived on time, let me know ahead of time, and was pleasant. Joe immediately set about his work and within a couple of minutes understood that the problem he was there to solve differed from what the manufacturer indicated. He knew exactly where to dig in and began his preparation. He was able to release the switch to open the washer door only to discover copious amounts of water escaping upon its opening. He acted quickly closing the door but unfortunately, he soaked his leg and shoe in water. He was undeterred and after cleaning the water from the floor that had escaped, he began the arduous process of vacuuming out the remaining many gallons of water. This process could have been pastor had he been provided a more powerful and larger volume capacity tool with which to do the job, but I don't know how often this happens if it would warrant that for an everyday appliance repair technician. Once he cleared away the water he took apart the necessary pieces of the from of the machine and found the culprit that was clogging the water filter. In my discussion with him I learned that there is something I can do to prevent it from happening: use mesh washing bags for small items. I purchased some from a giant corporate provider of goods while talking with him. He put a few pieces together and tested the machine to see if it would function properly or if there was more to be done. Thankfully (for us both) the removal of the item cleared the issue and finalized putting everything back together and put it all back in the right place. Joe was professional, humerous, pleasant to talk to, and methodical about his work. I asked him a lot of questions and while I know many technicians may become annoyed and/or irritated by that, Joe remained pleasant and answered all questions with clarity and patience. Overall it was a very positive experience and I wouldn't hesitate to call on Fred's -- especially Joe -- again! Thank you!!
Owner of washer
Sally - Westlake, OH
He was very good! Got the washer running; I used it last night. No cost, as it was still under warranty. Only had it about 10 weeks. Didn’t need any parts - which was good as I was down to my last clean clothes!
Service opinion
Robert - North Olmsted, OH
I do not think the sound is preforming as designed. It' way to low to hear for normal use of the microwave.
Response from Fred's Appliance Service:
Hi Robert, We are sorry to hear that the microwave isn't performing as expected! Our technician notated that the unit is working as designed. We would be happy to send out another tech for a second set of eyes if you would like. Simply reach out to us at 888-45-FREDS or service@fredsappliance.com. Thanks! The Fred's Team
Awesome service
Joseph - Avon, OH
Excellent service
Very professional
Jean - Ashtabula, OH
Repairman was very professional and on time.
Rhonda
Rhonda - Columbia Station, OH
Excellent Service!
Great Service, Professional Staff
Margrette - Reminderville, OH
Great service
Anne - Rocky River, OH
Gabriel called ahead, was responsive and worked quickly to assess the problem, made the repair and explained what he did. Extremely polished and professional. Will definitely call Fred’s Appliance again.
Doug
Douglas - Painesville, OH
Excellent service! Very knowledgeable on the problem.....Highly recommend Fred’s Appliance
Service
Edward - Westlake, OH
Gabriell did a fantastic job
Great Service
Angelo - Westlake, OH
Dan was extremely through and told me some things to do that were not in the booklet that came with the dishwasher. He was pet friendly which was also great. I liked that they called 10 mins away so I knew when to expect them.
Very efficient
Susan - Solon, OH
Good communication from Fred’s regarding appointment. The work was done very efficiently!
Well Done
Andrew - Elyria, OH
Found and fixed the tricky issue
Colleen
Colleen - Avon Lake, OH
Great service! Freiendy and knowledgeable!
Dan
Daniel - Cleveland, OH
Corey was excellent
Well done!
Lori - Elyria, OH
Great service
Allison - Westlake, OH
excellent service
Karen - Brecksville, OH
Timely Service
Ernie - Lakewood, OH
Corina arrived on time, and while there was some problems with the screws holding the wall-mounted oven to the cabinet, I appreciate that she continued to work on it until they could be removed to access the internals. Thanks!
Dishwasher
Christopher - Strongsville, OH
Skilled tradesman
Sally - North Ridgeville, OH
This man knows his stuff, and gave us some tips we will definitely use!
Great Service Overall
Chris - Cleveland, OH
Ms:Carole Hoover
Carol - Cleveland, OH
Great Technician
Armando - Lorain, OH
He was early to the appointment, my mother was home who speaks below par English however my mother was able to communicate with Gabriel because he’s fluent in Spanish. Which goes a long way. My mother had to call me because Gabriel wanted a detailed description on the issue. I was able to communicate the issue with him over the phone and he knew exactly what I was talking about . Very nice guy and a great technician in my opinion. Job was done right the first time. Thank you Gabriel!
Jim
Jim - Lakewood, OH
Came as scheduled knew what to do and I really liked the text alerts.
Bill
William - Wickliffe, OH
Satisfied
Service
Barbara - Sheffield Lake, OH
Excellent customer service, knowledgeable technician. Appreciate the education given by the technician.
Bonnie
Bonnie - Willoughby, OH
Great service. I am very happy with your company.
Tom
Tom - Painesville, OH
Great
Great service
Bonnie - Aurora, OH
very nice person
Linda - Thompson, OH
Marilyn
Marilyn - Chardon, OH
Perfect job. Joe showed up on time. Workspace was never messy and everything was cleaned up at the end. Would definitely use your company again.
Gabriel was awesome! Excellent service!
Gretchen - Westlake, OH
Great service. Really appreciated the updates on arrival time
Dave - Broadview Heights, OH
Ours was warranty work so we didn't have a cost/price
Excellent knowledge. Friendly and fast
Tom - Willoughby, OH
Great service
Megan - Chesterland, OH
Service was great and helpful
Daria - Parma, OH
He was very friendly and helpful
Excellent service
Sandy - Willoughby, OH
Corina B came tomorrow home to Fix our refrigerator that was only 6 months old , and had 2 serious parts break . It was a long repair , took much skill and patience . She got the job done quickly and cleaned up also very well ! She took the time to explain what happened , and how she was going to fix it . Very professional. , Courteous , and kind .
Great
Sandra - South Euclid, OH
Great n timely
Top notch
David - Mentor, OH
Great service
Raymond - Solon, OH
Very polite. Took care of our problem immediately
Whirlpool repair
Les - Mentor, OH
Whirlpool repair
Great, service thank you
Franky - Cleveland, OH
good job thank you
Good work
Linda - Chagrin Falls, OH
Corey was efficient and professional.
Service and knowledge were great
Mark - Newbury Township, OH
Very professional and knowledgeable
Great service!
Becky - Richmond Heights, OH
Professional
Kimberly - Fairport Harbor, OH
Jeff is a very professional, knowledgeable, and friendly technician!
Mary
Mary - Strongsville, OH
On time , polite and efficient.
Poor feed-back
Lee - Warrensville Heights, OH
Did not solve issues with WASHER??? showed lack of concern will never buy a MAYTAG again.HOME DEPOT??? sells me a WASHER then I find-out it's already 5yrs old and does not rinse out Lint off clothing.
Response from Fred's Appliance Service:
Hi Leroy! Thanks for sharing your feedback with us. We do apologize for the lack of empathy the technician displayed while at your home. We will make sure to share this feedback with him as well. At this time the technician was unable to duplicate the issue with the lint after installing parts on the first visit and recommended using 1-2 tablespoons of HE detergent with smaller loads. If you have any further questions about your washer we are here to help! Thanks and have a good day! -The Fred's Team
Great service tech
Joseph - Avon, OH
Bonnie
Bonnie - Novelty, OH
Brian did a super job.
Jim S
Jim - Cleveland Heights, OH
These guys are the best. They come when they say they will and they know exactly what they’re doing. Best service company I’ve ever dealt with
Very knowledgeable, respectful & informative.
Anthony - Orwell, OH
Great service
Shewanna - South Euclid, OH
Diana
Diana - Brecksville, OH
Corey did a great job working through all our issues...making sure everything was taken care of and working properly before leaving.
David
David - Lorain, OH
Great service
Finally, a working new fridge!
Mary - Lakewood, OH
We bought a new fridge, and it didn't work. The warranty service website said the soonest appointment was 2 weeks. Sigh. When Dan & helper came out, it was determined the fridge needed a new compressor & evaporator. Then we waited again. When they came back out, they were professional and worked incredibly well in my cramped kitchen. I now have a working fridge, thanks to Dan & co!
Clem
Yvette - Cleveland Heights, OH
Service time was scheduled between 9am and 12. Received a call at 9:00 stating that tech had finished up with last customer and was headed my way. The tech arrived shortly after. I appreciate the communication, consideration of my time, and the completion of service effectively and efficiently.
Top Notch
Jody - Cleveland, OH
I learned more from Corina B. during her service call about our new washer than in 6 months of reading reviews online prior to purchasing it. She provided service that was thoughtful and thorough and very helpful. She's a gem and I wish every service call had a Corina! Better hang on to her, Fred's Appliance!
I had to call twice for the appointment,
Hospice w - Westlake, OH
When the tech came to the facility he did not diagnose the problem correctly, per his incorrect diagnoses I had call another vendor which did not correct the problem either. Unit is still not working and a second appoint with Fred's is scheduled for next week
Response from Fred's Appliance Service:
Hello! Thanks for sharing your feedback. We do apologize for the continued issues with your machine. During the diagnosis, the technician was not receiving power to the unit so he recommended an electrician to have a look, and unfortunately, it looks like there may be additional issues. We have you on a cancellation list, so, if anything does open up sooner we will reach out to you right away to make sure you are free. In the meantime should you have any questions before your return visit just let us know. Thanks! -The Fred's Team
Melanie
Melanie - Madison, OH
The vent wasn’t hooked back up and I thought the price was a bit much for 10 minutes of labor but I would call again for service
Response from Fred's Appliance Service:
Hi Melanie! Thanks for sharing your experience with us! We do apologize that the vent was not hooked back up. One of our team members will reach out to you shortly to follow up in case we need to schedule a return visit. However, we are happy to hear that you would utilize our services again. When it comes to cost we frequently evaluate our pricing to make sure it is in line with industry standards. We do warranty our trip and diagnostic fee for 30 days and during our next evaluation, we will consider your review. Should you have any additional questions about your repair please let us know! Thanks and have a good day! -The Fred's Team
Prompt, fast, thorough, and accurate.
Gloria - Parma Heights, OH
David was prompt, courteous, and professional. He diagnosed the problem quickly, installed the replacement part, and our refrigerator was fixed very quickly. I appreciate the prompt service from those in the office, as well as the technicians in the field. Calling before showing up at the door, is also extremely helpful.
Top notch
Debbie - Beachwood, OH
Service Tech very knowledgeable
Cari - Elyria, OH
Great service and very professional guy.
Gina - Kent, OH
Great service
Washer Repar
Andrew - Elyria, OH
The unit was not fixed correctly, Once this was identified they responded quickly and elevated the issue to an advanced technician for a return visit. Very happy with the response and communications.
Response from Fred's Appliance Service:
Hi Andrew, Thanks for sharing your experience with us! As much as we wish we did, we don't always get it right the first time, but, we promise to do our best and send our lead technicians to get our customers taken care of. We are so happy that you have been pleased with the response and communications. Thank you! The Fred's Team
He was just fine
Conne - Willoughby, OH
Bonnie
Bonnie - Mentor, OH
Jeff was so knowledgeable of my washing machine. He repaired the obvious broken parts, then looked for hidden broken parts. This man took pride in his work, very respectful of me and my house.i will call your company when the I have problems with my apiances.
Mary
Mary/jim - Madison, OH
The gentleman was very helpful
Great Service
Don - Parma, OH
Corina did a great job very pleased with my service thank you
Nothing was fixed
J.G. - Aurora, OH
The dishwasher was not draining properly. The technician took a piece of glass off, said it could need a 200$ pump because the other one was getting old. We refused thinking it would be fixed for a little bit. The next load we did was not draining, same old problem. 100$ service fee for nothing.
Response from Fred's Appliance Service:
Hi Eric, Thank you for your review. The technician diagnosed your dishwasher as needing a new pump but you declined the repair. The unit will not work properly until this part is replaced. If you have any questions or if you would like to move forward with the repair, text or call us at 888-45-FREDS. Thanks! The Fred's Team
Rose
Roseann - Seven Hills, OH
I was extremely happy
fridge repair
William - Painesville, OH
great service
Home owner
Linda - Ravenna, OH
Friendly and honest! Great guy!
Dissatisfied Customer
Nahtia - Cleveland, OH
The washing machine was checked but the problem still was not fixed. The washing machine is still leaking from the first time that I made a claim. The Technician stated that everything was okay with the washing machine. And to make sure the clothes are balanced on both sides. After washing a load of a “balanced cycle” water was all over my basement floor.
Response from Fred's Appliance Service:
Hi Nahtia! Thank you for sharing your feedback. We truly apologize that this issue has not been resolved for you. One of our team members will be reaching out to you shortly to follow up on your visit. If you have any further questions about your washer please let us know. Thank you! -The Fred's Team
Attention to detail
John - Avon, OH
Great Service
John - Garfield Heights, OH
Diane Martin
Diane - Roaming Shores, OH
Great service
Deborah - Ravenna, OH
Leslie
Leslie - Euclid, OH
Great service
Washer
Carey - Kirtland, OH
Great Service
Dennis - Bay Village, OH
We had a leak in our refrigerator and contacted Fred's. After they repaired the unit and left, a leak reappeared. They came back to assess the situation (no charge), ordered the part and returned to install it (no charge). We were very impressed with Corina's professionalism, courteous service & expertise.
Tom
Rhonda - Rootstown, OH
Best technician ever!
Jim
Jim - Madison, OH
Used a common sense approach to diagnosing and executing the repair process.
Great service!!
Lakia - Garfield Heights, OH
Great service
Jennifer - Painesville, OH
john
John - Cleveland, OH
Satisfied
Prabha - Avon, OH
Euclid shelter
Ann - Euclid, OH
Great service
Corina was awesome!
Sharon - Fairview Park, OH
Great service and Gabriel P. is an Awesome tech!
Marsha - Lorain, OH
Fred's Appliance has been great at getting to my service needs asap. Everyone I have talked to has been polite and respectful. The tech Gabriel P. gets 10 stars(for me to give more than 4 stars is saying something) for his knowledge, dedication to fixing the problem and patience with cranky old people. Would recommend Fred's Appliance to anyone looking for a good company.
Prompt and Professional
Joe - Westlake, OH
The technician arrived on time, diagnosed and solved the issue, then took the time to explain.
Awesome service
Rose - Euclid, OH
Still not working
Heather - Avon Lake, OH
Kitchenaid scheduled our first apt as our fridge was under warranty. The technician came out, he was very thorough and explained that he couldn’t fix it that day because not only was the compressor bad (which we had the part for) but that the evaporator needed replaced as well and it would need to be ordered. The next appointment was a week out. The following week the technician came back out and only replaced the compressor and said the evaporator was fine, therefor having everything on hand that could have been used the week before. The next morning the fridge still isn’t work and we were told it would be another week before someone could come back out. We have now been without the fridge for about two months.
Response from Fred's Appliance Service:
Hi Heather! Thanks for sharing your feedback with us. We truly apologize for not only the delay in getting to your home for your repair but with the mishap in parts as well. Once the technician removed the drier and the compressor he realized the evaporator was not needed. We do see we have you back on schedule for a return visit. We have also added you on a cancellation list as well. Should an earlier appointment pop up sooner we will reach out to you immediately to get you taken care of. Until then if you have any questions please feel free to reach out. Again we apologize for the inconvenience and hope to get this issue resolved for you soon. Thanks! -The Fred's Team
Outstanding service
Pamela - Bratenahl, OH
Knowledgeable and personable and when I did not answer my phone he knew how important the service call was to me and assumed, correctly, that I was home. Perfect illustration of good judgement. Identified and solved problem in 15 seconds,
Washer latch
James - Painesville, OH
Fixed problem in no time
Great job.
Mary - Parma, OH
He explained everything well to me of what was wrong with the washer.
Jacob
John - Broadview Heights, OH
We are still awaiting this machine to be fixed. It will be the 5th time we will have a serviceman here. Corey was very professional and cordial but the Problem did not get resolved.
Response from Fred's Appliance Service:
Hi Jacob, We are sorry to hear your washer is not repaired. I do see we have you scheduled for Friday and we will work to get this fixed as soon as possible. Thank you for your patience and we are happy that Corey was professional and cordial! Thank you, The Fred's Team
Great service
Sally - Lakewood, OH
Laura
Robert - Wellington, OH
Great service
Excellent Service
Stuart - Painesville, OH
Great service so far
Salvatore - Strongsville, OH
It has only been a day since being fixed, but so far I’m pleased.
Timely and Efficient Service
Thomas - Parma, OH
Oven Light
Richard - Mentor, OH
The base of the bulb was stuck in the oven fixture and could not be removed.. even with the power off and needle nose pliers to get at the base and did get it removed and the light working. Nice persoine, very polite, very efficient.. Jeff has to disassemble the light fixture
Judy
Judith - Chardon, OH
Nice guy. Straight to the point. Honest.
Too expensive..not friendly.
R - Euclid, OH
Not very friendly but fixed the repair.
Response from Fred's Appliance Service:
Hi Randi! Thanks for sharing your feedback with us. We apologize for the unfriendly demeanor our technician gave during your visit. We will make sure to share this feedback with him as well. As for the cost of repairs, we do often evaluate our pricing structure to make sure it is in line with the industry's standards. We prefer to go off of a flat labor rate vs hourly. We feel this is most fair for our customers. However, we are happy to hear that your washer is back up and running. If you have any questions about your repair just let us know. Thanks! -The Fred's Team
Wonderful service...Gabe was great in explaining everything
Patricia - North Ridgeville, OH
Control board went out, part came in day after ordered, got a cancelled time, Gabe worked quickly and efficiently to get it up and running.
Intelligent and informative service appointment.
Willie - Avon Lake, OH
I would recommend Fred’s Appliance and all their service people. Have been using since 2017.
Joe was very thorough! Wonderful service!
Laura - Perry, OH
Fred’s rocks!
Mark - Conneaut, OH
Jason was excellent and he was very thorough...we would recommend him to all of our friends!
Fred’s Delivers
Donna - Rocky River, OH
Great experience. David is talented and polite.
Great service.
Carl - North Ridgeville, OH
The technician was very polite and knowledgeable . Also happy to answer any questions. Thanks you for the fast service. You made it easy
Great service
Jason - Painesville, OH
Tech was quick and polite
Annie
Annemarie - Avon Lake, OH
On time and professional.
Knowledgeable and quick
Al - Painesville, OH
Warranty no cost
Great service
Deborah - Orange, OH
Answered all my questions an concerns
Vicki - Parma, OH
Overall a good experience.
Excellent work
Brigid - Cleveland, OH
She was very professional
Prompt and Professional
Daniel - Cleveland, OH
Great service
Andrea - Conneaut, OH
Technician on time. Did work efficiently. Very pleased. Will call for other appliance issues.
Great service
Edward - Lakewood, OH
Great customer service
Sarah - Lorain, OH
Mrs
Vits - Berea, OH
Marie V.
DRYER WHIRLPOOL IGD4400VQ2 "Cc that the unit sometimes is making a squeaking noise. Confirmed. Unit will need pulley , belt and Olivers. Replaced op test ok; used 1 WP691366 (Pulley), 1 349241T (Rollers), 1 341241 (Belt), and 1 SENIORDISCOUNT (senior discount) from stock"
Gabriel P.
REFRIGERATOR WHIRLPOOL WRS315SNHM01 "Found refrigerator in the garage explain customer why it will not cool properly in winter,opt test ok"
Corina B.
REFRIGERATOR KITCHENAID KFIS29PBMS00 "Recovered refrigerant, replaced evap and drier, pulled 28vac w/ pump, watched, good, charged 5.5oz r134a, unit cooling, pressures good, op test ok"
Brian M.
WASHER WHIRLPOOL CAE2745FQ1 Cc unit will not drain Found drain pump just humming Needs drain pump ; ordrng 1 WPW10276397 (drain pump assy)
David R.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived and customer said everything has been normal in fridge, no freezing since adjusted. Replaced diffuser and cover. Advised customer of not putting items directly in front of diffuser, can cause to freeze because of cold air coming directly from FZ through diffuser. Tested. Good. Op test ok"
Jeff M.
DISHWASHER WHIRLPOOL WDT780SAEM1 The unit is not wash I ran a cycle I found the motor not running needs a new sump motor ; ordrng 1 WPW10605057 (Sump) and 1 Ship
Dan H.
REFRIGERATOR FRIGIDAIRE FGHB2866PF6 "Installed new seal kit, op test good"
Brian M.
WASHER MAYTAG MVWB765FW Cc unit not spinning Found slider to be binding up Needs gearcase and slider kit ; ordrng 1 W10734521 (slider) and 1 W11393685 (Gearcase)
Dan H.
WASHER MAYTAG MVWX655DW2 "Customer complaint that unit only fills with a little bit of water, customer placed load of towels and started normal wash cycle, unit filled to normal water level and began washing, unit is operating as designed"
David R.
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Cc unit light in FF ceiling and FZ. Found FZ light defective. Replaced from t/s. Tested. Good. Op test ok; used 1 W10695459 (LED MODULE) from stock
David R.
REFRIGERATOR KITCHENAID KRFC300ESS03 Replaced gaskets. Tested. Let customer know to leave doors closed for about half an hour. Good. Op test ok
Jeff M.
RANGE KITCHENAID KFGG504KPS0 The temperature officer is positive 30° I preheated the oven to 350 after 20 minutes of waiting the temperature on the cookie sheet was only 310°. Needs a new control and temp sensor; ordrng 1 W11088878 (Control) and 1 W10833885 (Temp sensors)
Jason N.
RANGE KENMORE 790.7343331 "Cc unit oven not working Ran bake test, ignitor not glowing. Checked voltage into ignitor, good at 121v. Replaced ignitor using truck stock. Ran bake test, good ignition and preheat. Op the good.; used 1 12400035 (IGNITER) from stock"
Jeff M.
WASHER MAYTAG MVWC565FW2 The harness that plugs into the drain pump was cut. I splice new terminals on it so it would work needs a harness; ordrng 1 W11255099 (Harness)
Dan H.
WASHER MAYTAG MTW5700TQ0 "Unable to remove transmission from brake tube, transmission shaft was damaged in the process, unit needs new transmission ; ordrng 1 3360629 (Transmission)"
Gabriel P.
REFRIGERATOR KITCHENAID KRFF507ESS00 Fresh food section evaporator frozen again customer unplug unit and ran hair blower to defrost cause she fix issue I wont be able show prove to whirlpool if they want to see it but Im sure it will happen again so I told to leave it when it start to frost up again so i can explain whirlpool that I have follow all instructions to the service pointer and issues still coming back and dont think is repairable is up to whirlpool customers been having this issue seen 4/8/18 and having been able to fix
Marie V.
WALL OVEN WHIRLPOOL WOS92EC0AS04 Replaced all parts . Preheated unit on convection to 325*. Op test okUnit is half and inch away from wall. Cust wants to install himself
Jeff M.
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 The compressor would kick on once the door is open but as soon as the door closed the compressor was turn off needs a new main control board replaced with truck stock unit tested good; used 1 Wpw10503278 (Control) from stock
Dan H.
WASHER MAYTAG MHW6630HW0 "Customer complaint that unit is not advancing passed sensing, ran diagnostics found f8e1(long/no fill) error code, valves work in test cycle, in normal wash mode no water enters unit , unit needs new control; ordrng 1 W11322883 (Cntrl)"
Marie V.
WASHER MAYTAG MVWX655DW1 "Cc that clothes are soaking wet and that the impeller does not moves but you can still hear it running. Ran diag found error code of F0E5 off balance load detected. Deleted error code. Found hub striped . Replaced from T/S. Did not charge for part, it still on warranty. Cust paid labor and sc. ; used 1 W10528947 (HUB) from stock"
Corina B.
WASHER MAYTAG MVW6230RHW0 CC loud noise. Doesnt fill with water. Ran manual agitate. Making a loud noise. Looked underneath. Gearcase leaking oil. Will need new shifter belt gear case and cam. ; ordrng 1 W11423758 (Gearcase) and 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 W10913953 (Shifter)
Gabriel P.
DRYER SAMSUNG DV22K6800EW/A1 "Verified Cc of not heating or spinning found belt ripped will need to be replaced. Ordering part. At; ordrng 1 6602-001717 (Belt), used 1 SHIPPING (shipping and handling) from stock"
Joe O.
DISHWASHER KENMORE 665.13969K015 "Cc: push start and unit will go to drain and shut offEntered diagnostics, unit kicked me out and went to drain cycle. Tried to run a load. Unit kicked me out and went to drain. Needs controlAdvised customer unit may also need ui. Customer does not want to repair at this time; ordrng 1 W10473199 (cntrl-elec), used 1 SHIPPING (shipping and handling) from stock"
Jason N.
DISHWASHER KITCHENAID KUDE40FXPA4 "Cc unit not draining.Found water in bottom of unit, ran cancel drain. Drain pump humming. Pulled drain pump, found a piece of rubber debris stuck in impeller. Removed and retested. Drain out good. Dispenser cap customer has is the wrong one, the model # did not match from job to unit. Corrected. Unit will need detergent dispenser, the cap is not seperate on this model. Ordering dispenser, customer needs credit for cap cost."
Jeff M.
REFRIGERATOR KITCHENAID KRFC704FBS02 I took the waterline off of the back of the machine there is very little water pressure to the refrigerator customer has a reverse osmosis. Also the bin needs to be replaced customer can install them; ordrng 1 W10887802 (Bin)
Jeff M.
WASHER FRIGIDAIRE FAFW3801LW3 unit needs a main control board itll run a cycle sometimes oral shut off and then just an endless loop of turning on and turning off. Needs a control. Cust will install; ordrng 1 137006005 (Control) and 1 Ship
Brian M.
REFRIGERATOR AMANA AFD2535FES "Cc of no cool Found no frost pattern on evap Found compressor to be extremely hot also found corrosion on condenser lines and discharge tube Will need condenser compressor and discharge tubing ; ordrng 1 WP67006131 (condenser) and 1 WP12866903 (tube) and 1 W10160407 (compressor) and 1 WPW10143759 (dryer), used 1 SHIPPING (shipping and handling) from stock"
Joe O.
DRYER MAYTAG PYE2300AYW "Cc: squealing noiseFound rollers seizing to shaft, found drum slides worn, drum wore through drum felt, pulley is worn and grooved, belt is frayed. Needs belt, felt, pulley, drum slides, and rollers Customer does not want to repair at this time; ordrng 1 WP31001747 (seal asm) and 1 341241 (belt,drive) and 1 LA-1008 (roller kit rear) and 2 LA-1006 (cylndr glide kit rh)s and 1 WP31001344 (pulley- id), used 1 SHIPPING (shipping and handling) from stock"
Jason N.
MICROWAVE WHIRLPOOL AMV2307PFS0 "Cc unit door not reading closed.Customer stated light does not come on and cannot start a cycle when door is closed. Confirmed door reading open when closed. Unit needs door interlock switch kit. Replaced using truck stock. Ran op test, good heat and function. Customer then stated unit is sagging on one side would like have us fix that as well. Found RH side mount screw cross threaded into top panel, not turned all the way in. Unable to remove screw, mount nut inside came off. Unit will need mounting nut and will have to reschedule as I will have to cut mount screw to remove unit from cabinet.; ordrng 1 W11244494 (Interlock switches) and 1 W10596040 (Mount nut)"
David R.
REFRIGERATOR WHIRLPOOL WRF989SDAM01 "Recovered refrigerant, replaced parts listed. Went through with sealed system. Pulled 28vac w/ pump, watched, good, charged 5.5oz r134a, unit cooling, pressures good. Told customer give 24 hours to return to normal temps."
Jason N.
DRYER WHIRLPOOL NED4655EW1 "Cc unit making rattling noise when operating.Ran m/s for entitlement, purchase date, ok RAC plus 1 yr. Confirmed noise when running. Pulled front panel, found screw and a rock stuck in felt seal. Checked rear seal and rollers. Checked good. Reassembled and tested. No abnormal noise present. Op test good."
David R.
REFRIGERATOR WHIRLPOOL WRT311FZDW00 "Recovered refrigerant, replaced evap and drier, pulled 28vac w/ pump, watched, good, charged 4.9oz r134a, unit cooling, pressures good, op test ok ; used 1 WPW10143759 (DRIER) from stock"
Brian M.
RANGE KITCHENAID KODE500ESS Replaced door OP Test Ok
Jeff M.
DRYER CROSLEY CED7006GW0 The u;it heats. But the timer is not turning needs a new timer ; ordrng 1 WPW10185982 (Timer)
Dan H.
DRYER GE DPGT750EC0PL "Customer complaint that unit stopped working but light comes on, power to control, no power to display, unit needs new control, part is no longer available ; ordrng 1 WE04X10120 (Cntrl)"
Joe O.
REFRIGERATOR WHIRLPOOL WRS555SIHW00 "Cc: intermittently not making iceFound temps in ff section at 41 degrees, freezer at 4 degrees. Found ice maker not cycling, needs ice maker. Replaced ice maker. Used parts W10873791 from surplus. Cycled ice maker. Op test ok"
Dan H.
REFRIGERATOR WHIRLPOOL WRS555SIHZ03 "Installed control, harness, and user interface"
Gabriel P.
REFRIGERATOR KITCHENAID KRFC704FBS00 Replace door opt test ok also show no core return on control
Marie V.
REFRIGERATOR WHIRLPOOL WRF535SWHZ05 "Cc that the unit is leaking from front door, and that the unit cant be level. Legs are on unit. Unit can be level , also depends on cust floor. Check drain tube on unit, everything is clear, check water lines and drain pan for any cracks, non. Also check ice maker if in place. It is. Op test ok"
Jeff M.
DISHWASHER WHIRLPOOL WDT710PAHW1 Installed the new part op tested good.
Jeff M.
WASHER WHIRLPOOL WTW5000DW3 Installed the new part op tested good.
Jason N.
REFRIGERATOR KITCHENAID KRFC704FPS04 Cc unit door needs replaced.Replaced LH ff door using customer supplied part. Swapped over parts to new door. Tested all functions on new door. Customer satisfied with appearance. Op test good.
Jason N.
DISHWASHER KITCHENAID KDPE334GPS0 "Cc unit leaking from doorCustomer stated unit will leak from door corner. Found unit not level, door contacting tub on right side. Leveled unit using leveling feet. Ran wash test for 15 minutes. Could not duplicate leak from unit. Advised customer to monitor."
Jeff M.
DISHWASHER KITCHENAID KDTM704ESS There is a service pointer on this machine and caring this exact issue where the door will pop open mid cycle causing the machine to pause. Left and right upper rack needs to be replaced per service pointer; ordrng 1 W11259785 (1) and 1 W11259786 (Track)
Jason N.
WASHER MAYTAG MVW7232HW0 "Cc unit leakingCustomer stated first time she used it it leaked all over her floor. Checked unit connections. Found drain hose connection to bottom of tub disconnected. Reconnected drain hose. Ran wash test, no leaks. Op test good."
Jeff M.
REFRIGERATOR WHIRLPOOL KRFC704FPS The bin was not sitting correctly I readjusted the burn unit tested good
Corina B.
WASHER MAYTAG MVW6230RHW0 Replaced the belt and motor. Started a cycle. Optest ok.
Jeff M.
RANGE WHIRLPOOL WFE320M0ES The main control board is not supplying power needs a new control board estimate only. ; ordrng 1 Ship and 1 W11122560 (Control)
Gabriel P.
WASHER WHIRLPOOL WTW7500GW2 "Replace console and control and gearcase and agitator,ran calibration and auto test,pass,opt test ok"
Jeff M.
REFRIGERATOR AMANA ASI2575GRS04 Customer is experiencing a loud noise when the icemaker cycles he told me to happens approximately every four hours which is the time cycle of icemaker; ordrng 1 WPW10300022 (Icemaker)
Dan H.
DISHWASHER WHIRLPOOL WDF520PADM7 "Installed new control, sump assembly, and owi sensor, op test good"
David R.
REFRIGERATOR MAYTAG MFI2568AES "Cc when dispensing water, water will either keep coming and wont stop or delay in water dispensing. Called Tech-line, Bruce. Found switch on chute extension assembly is getting stuck. Will need chute extension ; ordrng 1 WPW10131128 (Chute extension)"
Gabriel P.
WASHER WHIRLPOOL WTW5000DW3 "Cc washer was making squeaking noise.Replace all parts,then ran calibration and auto test pass,opt test ok"
Brian M.
DRYER WHIRLPOOL WED5500XW0 Cc of screeching noise Found idler pulley damaged Replaced using dryer kit from truck stock OP Test Ok ; used 1 4392067 (DRYER REPAIR KIT) from stock
Dan H.
REFRIGERATOR WHIRLPOOL MSS25C4MGZ00 "Customer complaint that unit makes ice for a week then it stopped, found ice maker unplugged, plugged in, advised customer to monitor"
Joe O.
WASHER WHIRLPOOL GVW9959KQ2 Installed balance ring and washplate. Ran test cycle. Op test ok
Joe O.
WASHER MAYTAG MVWX655DW1 "Cc: squealing noise with heavy loadCustomer had a small load in washer upon arrival, did not hear any abnormal noises. Checked belt and pulleys. No signs of belt slipping, belt is tight. All components tight. Could not duplicate issue. Op test ok"
Dan H.
MICROWAVE WHIRLPOOL WMH53521HV4 "Customer complaint of noise, confirmed, ordering magnetron ; ordrng 1 W10818686 (Mag)"
Jeff M.
RANGE WHIRLPOOL WFE505W0HZ0 The unit has an F6 E1. Needs a new control board and temp sensor. I recommended the customer to shut the breaker off to the machine because the broiler is receiving power with a temp sensor it currently is 200° as of right now customer has not use the oven yet today.; ordrng 1 W11314391 (Control) and 1 Ship and 1 WPW10181986 (Sensor)
Brian M.
DRYER WHIRLPOOL WGD7300XW0 Installed sensor and igniter OP Test Ok
Marie V.
DRYER ROPER RED4516FW0 "Cc that the unit is not operating. Confirmed . Check power behind unit. L1 to N 120 , from L2 to N 120 and from L1 to L2 1 Volt. Unit does not have correct power supply."
Jason N.
WASHER MAYTAG MVWB865GW0 Installed gearcase and slider. Ran spin test and calibration. Op test good.
Jason N.
DRYER MAYTAG MEDX655DW1 "Cc not drying clothes all the wayCustomer showed pop.Customer states it takes 2-3 cycles to dry clothing. Checked heat and air flow at vent outlet. Good heat, found vent outlet outside 100Percent blocked with lint. Removed lint mat from outlet grid, good airflow now. Op test good. Advised customer to periodically check outlet for lint buildup."
Brian M.
WASHER MAYTAG MHW4200BW0 "Cc unit leaks from front of door Found bellow missing rubber Needs bellow est only ; ordrng 1 W11106747 (bellow), used 1 SHIPPING (shipping and handling) from stock"
Marie V.
WASHER MAYTAG MHW6630HW0 "Cc that the unit does not spins the water out all the time and that theres a fan that keep running even when unit is done. Ran diag , no error codes . Got a load of clothes and got them wet. Ran a drain and spin. Unit ran good and spin the clothes out. Unit has old dispenser will need to be replaced because is leaking sometimes. Will reboot control when come back for nex appointment ; ordrng 1 W11465533 (Dispenser)"
David R.
REFRIGERATOR KITCHENAID KRFF507ESS01 "Replaced parts. Tested, good. Give 24 hours to return to normal temps. Op test ok"
Dan H.
REFRIGERATOR WHIRLPOOL WRS571CIHB01 "Customer complaint that doors are not even, found door closers broken, installed new closers, op test good"
Dan H.
DRYER SAMSUNG DV45H7000EW/A2 "Installed new idler pulley, op test good"
Marie V.
MICROWAVE GE PVM9005SJ3SS "Replaced all parts. When plugged unit in fan does not stop running. Theres a relay on control stuck on. Will need a control.is going to be more that 300 just for the part, cust does not want to continue w repair; ordrng 1 WB56X26201 (Control)"
Brian M.
REFRIGERATOR KITCHENAID KRFF507HPS00 Cc leds out Replaced leds OP Test Ok
Marie V.
DRYER WHIRLPOOL WED4850HW0 Cc that the door seal broke. Confirmed replaced door seal. Advice cust to allow adhesive to dry at least 2hours . Op test ok
Jeff M.
REFRIGERATOR KITCHENAID KRFC704FPS01 The left hinge is grinding I took a picture of it needs the hinge closer and a bushing. The Mulln is doing the same thing. The two drawers on the inside I took multiple pictures of them open and close you can see when theyre in the open position theyre touching when theyre in the closed position theyre not touching. Unfortunately theres nothing I can do for this. all the railings have already been replaced due to another reason.; ordrng 1 W11243377 (Left door stop) and 1 W11179355 (Closer) and 1 W11223833 (Bushing) and 1 W11084813 (Mulln)
Brian M.
DISHWASHER WHIRLPOOL WDT970SAHZ0 Installed adjusters OP Test Ok
Brian M.
MICROWAVE WHIRLPOOL KMHC319EBS "Cc unit not heating Found unit getting proper voltage and is pulling 6 amps Advised it is high side issue and most likely an issue with the transformer and mag Advised to replace both at the same time ; ordrng 1 W10772112 (transformr) and 1 W11230995 (magnetron), used 1 SHIPPING (shipping and handling) from stock"
Corina B.
REFRIGERATOR WHIRLPOOL WRT311FZDB01 "Recovered refrigerant, replaced evaporator and drier, pulled 28vac w/ pump, watched, good, charged 4.9 ozr134a, unit cooling, pressures good, op test ok"
Brian M.
WALL OVEN KITCHENAID KODE500ESS Cc oven moved over to far right Re aligned oven OP Test Ok
Joe O.
WASHER MAYTAG MVWC465HW2 "Cc: not completing cycleFound error codes f7e6(motor fault) f7e5(shifter fault) f8e1(long fill no fill). Ran auto test. Found unit is not shifting. Unit has good water pressure, and is filling. Needs control and actuatorControl shows out of stock. Office to reschedule; ordrng 1 W11498797 (Control) and 1 W10913953 (actuator)"
Joe O.
REFRIGERATOR WHIRLPOOL WRS315SNHM03 Cc: not cooling properlyFound unit is in a ui heated garage. Advised customer the unit is designed to work in a room temperature environment and will not functioning correctly in the garage. Found temps in ff section at 27 degrees and freezer temps at 22 degrees. Op test ok
Marie V.
MICROWAVE OVEN KITCHENAID KEMS308GSS2 "Cc that the oven is not heating , that the door wont stay shut and that the lock on oven is loose. Adjusted oven lock, preheated unit. Hinges are week. Will need new hinges, cust paid SC and Parts. Owes labor; ordrng 2 WP4455526 (Hinge)s, used 1 SHIPPING (shipping and handling) from stock"
Marie V.
WASHER MAYTAG MVWB865GW0 "Ran diag found error code of f9e2 Water Ring Detected, Pump Drive System Problem. Ran step 51. Drained water good when spinning heard a noise , check unit at the bottom found light oil on shaft. Replaced gear case and slider, ran step 51 auto test and step 52 calibration. Told cust 6 to 7 bath towels = a full load and 1 to 2 tablespoons of detergent is all the unit needs to wash clothes. Op test ok"
Brian M.
MICROWAVE WHIRLPOOL WMH78019HZ0 "Cc unit loud and not heating Customer had a magnetron and wanted it installed Mag was not the same specs as original The factory mounting hardware was to small for customer supplied part. Customer gave me over sized bolts to make it fit, Ran test cycle OP Test Ok"
Dan H.
WALL OVEN GE JC28A2WIL "Customer complaint that upper oven door will not stay shut and lower oven sparked and burned, found spring broken, found element broken, unit needs springs and element, unable to find any look up on unit"
Jason N.
RANGE WHIRLPOOL WFG505M0BS Installed oven ignitor. Ran bake test. Good ignition. Op test good.
Brian M.
ICEMAKER WHIRLPOOL WRX735SDHV01 Cc ice maker not working Found icemaker getting power but is stuck mid cycle will not advance Needs ice maker ; ordrng 1 WPW10300024 (icemaker)
Jason N.
DRYER AMANA NED4655EW1 "Cc unit not starting. Checked al thermals, found all thermals good. Checked timer contacts and start switch. Checked good. Checked door switch, checked good. Checked power at outlet, good power at outlet 244 L1 to L2 and 122 from L1/2 to N. Checked power cord, found L print burnt and melted. Unit needs power cord. Replaced using truck stock. Ran dryer op test, no good, still will not start. Checked voltage at back of unit. Voltage uneven reading 165v L1 to N, 52v L2 to N. Power issue exists at home electrical connection when connected to unit. Advised customer to contact an electrician to investigate. ; used 1 PT500L (3 PRONG DRYER CORD) from stock"
Gabriel P.
REFRIGERATOR KITCHENAID KRFF507HBS00 "Replace freezer door,ice chute,valve,and icemaker and screws,also steam gasket and reset computer.also found led light dim and freezer fan was not running plus customer said temperature was warmer on fridge found fan motor getting proper voltage but not starting also unit been running like this for 4 weeks so it may throw of control as well ordering both parts also handle was broken as well need handle ; ordrng 1 W11224591 (Fan motor) and 1 W11224256 (Control), used 1 W11205083 (MODULE) from stock"
Dan H.
REFRIGERATOR MAYTAG MSD2756GEB "Customer complaint that unit is leaking, confirmed, found unit water filter cracked, customer installed new water filter, no leaks, op test good"
Joe O.
DISHWASHER MAYTAG MDB4949SHZ0 Cc: not washingFound loose connection at control. Reseated connection. Tested. Op test ok
Corina B.
REFRIGERATOR WHIRLPOOL WRS325FDAM02 Replaced the water housing. Cycled the ice maker and dispense water. Optest ok; used 1 SHIPPING (shipping and handling) from stock
Gabriel P.
WASHER MAYTAG MVWC465HW2 "Replace shifter,ran calibration and auto test pass,ran 4 towels on rinse and spin pass explain customer detail by detail about unit and how to better use,opt test ok"
Joe O.
REFRIGERATOR WHIRLPOOL WRX735SDBM02 "Cc: not making iceFound ice maker receiving proper power. Ice maker is cycling, not calling for water. Replaced ice maker. Cycled ice maker. Op test ok; used 1 W10882923 (ICE MAKER ASSY) from stock"
Corina B.
WASHER MAYTAG MVWX655DW2 "CC washer not turning on. Ran error codes F8E1 NO FILL, LONG FILL. Found hot water line kinked. Unlinked the hose. The connections does not spin. The shut is corroded. Advised customer to replace water line if it happens again. Optest ok."
Joe O.
WASHER MAYTAG MVWC415EW1 Cc: intermittently not spinning clothes out completelyFound error codes f0e2(over suds). Ran auto test. Found water valve excessively loud. Unit filling and draining. Unit has good pressure through drain. Ran drain and spin. Unit is spinning. Advised customer on soap usage. Needs water valveCustomer does not want to repair at this time; used 1 W11210459 (VALVE) from stock
Gabriel P.
DRYER AMANA NGD4655EW2 "Found unit working as design, advise her to call dryer vent wizard to have then come clean her vents,opt test ok"
Dan H.
WASHER MAYTAG MVWC415EW2 "Customer complaint that lid is not locking, confirmed, fond lid lock solenoid open, unit needs new lid lock saved tckt"
Gabriel P.
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Cc unit not making ice went to service mode and tried to run a harvest test and it failed also water fill test failed. Called bj to confirm problem and stated that if the computer knows it didnt run a harvest it will not run the fill test so we will need to replace icemaker. AT; ordrng 1 W11284458 (Icemaker)
Brian M.
REFRIGERATOR GE GFE28HSHGSS Cc unit not cooling in fridge Found unit to be completely frosted over in ff section and heater broken Needs ff fan and update module and heater ; ordrng 1 WR60X26866 (fan dc ff evap) and 1 WR98R4546322 (Update tool) and 1 WR51X10132 (heater def asm ff)
Joe O.
DISHWASHER WHIRLPOOL MDB9959SKZ "Cc: not workingFound unit is filling, sump is receiving proper power, not pumping water. Needs sump assembly; ordrng 1 W11416363 (Sump assembly)"
Corina B.
REFRIGERATOR AMANA ART318FFDB06 CC that the unit is not cooling. Fz 17* ff 37*. Removed the evap cover found a ball of ice on the right hand corner. Will need a compressor and evap.; ordrng 1 W11407409 (Evaporator) and 1 W11209866 (Compressor) and 1 WPW10143759 (Drier)
Dan H.
DISHWASHER KITCHENAID KDFE104HPS0 "Installed new sump assembly, op test good"
Gabriel P.
WASHER WHIRLPOOL MVWC565FW2 Cc washer will not fill or do anything. Found hot water valve closed Ran a diagnostics test and found error code f2e1 stuck key. Erased error code did a calibration on unit and auto test and did a load for customer to explained customer how to load and work unit for better results when using unit. Opt test ok. AT
Jeff M.
STACK W/D WHIRLPOOL WGT4027HW0 Main control board has a fault code main control fault. Needs a new board; ordrng 1 W11481725 (Control)
Jeff M.
FREEZER WHIRLPOOL WRX986SIHZ00 The units leaking from the evaporator with a black light I can see Freon residue needs another evaporator this time needs a compressor and Im not material to work with; ordrng 1 W11116006 (Evap) and 1 W10832994 (Compressor)
Jeff M.
RANGE WHIRLPOOL WFE320M0EW0 The front right burner will cycle on and off but the infinite switch clicks and pops as it does it needs a new switch ; ordrng 1 WP3149400 (Switch) and 1 Ship
Brian M.
DISHWASHER KITCHENAID KUDC10FXSS5 Installed control and UI OP Test Ok
Jeff M.
OTR MICROWAVE WHIRLPOOL WMH31017HS6 Installed the new part op tested failed needs the controls ; ordrng 1 W10892389 (Control) and 1 W10422269 (Control)
Gabriel P.
WASHER WHIRLPOOL WTW6120HC0 Gearcase leaking oil ordering parts needed ; ordrng 1 W11423758 (Gearcase) and 1 W10721967 (Cam) and 1 W11239857 (Belt)
Joe O.
WASHER ELECTROLUX LAFW3577KW1 "Cc: not spinning the clothes outFound error code e47(control thinks door ptc is open during spin). Ran test 7 on tech sheet. States to enter diagnostics turn knob 8 clicks clockwise and if the unit spins its a bad door lock, if not its the control. Turned knob 8 clicks unit did not spin. Needs controlControl is no longer available. Discontinued.; ordrng 1 137007010 (Control)"
Marie V.
RANGE KITCHENAID KOSE500EBS04 "Could not get to the cust home, snow in front of . HomeWill reschedule for tomorrow ; schdld next appmnt for 2/17 WED !"
Jason N.
REFRIGERATOR WHIRLPOOL WRT318FZDW06 "Cc unit door handle looseCustomer stated freezer door handle loose. Tightened door handle mount screws. Op,test good."
Joe O.
MICRO/OVENCOMBO KITCHENAID KEMS308SSS05 "Cc: unit moving around since repairFound unit only has 1 mounting screw holding it in. Found there are only 2screw holes on left side of unit, and the 1 screw hole holding the unit is stripped out. Advised customer to have mounting screws installed."
Corina B.
WASHER MAYTAG MVWC565FW1 "CC that the unit does not finish a cycle. Ran diag F5E2 LID LOCK FAULT,. Found lock failed. Replaced the lid lock from t/s. Ran a calibration. Manual tested the hot and cold, spin and agitate. Optest ok. ; used 1 W11307244 (DOOR LOCK) from stock"
Dan H.
DISHWASHER KITCHENAID KDFE104DSS2 "Installed new wheels, op test good"
Dan H.
REFRIGERATOR WHIRLPOOL WRT318FZDM06 "Customer complaint that door gasket is coming out of groove, installed new door gasket, op test good"
Marie V.
WASHER MAYTAG MVWB835DW4 "Cc that the door wont stay open. ,confirmed. Unit will need new hinges.; ordrng 1 W11401116 (Hinge) and 1 W11399226 (Hinge)"
Jason N.
WASHER MAYTAG MHW5630HW0 "Cc unit not turning on Ran diagnostics, found codes f7e9 for locked rotor, f8e1 for long fill and f0e5 for offbalance load. Ran diagnostics test, basket does not turn. ; ordrng 1 W11322901 (ACU control) and 1 W11354541 (Stator) and 1 W11314648 (Bellow)"
Brian M.
WASHER MAYTAG MHW3505FW1 "Cc that stator bolt had snapped off Found stator bolt to be snapped off Can not get other piece out Will need tub assembly Tub is under a 10 year warranty ; ordrng 1 W10901030 (tub-outer) and 1 W11253212 (screw), used 1 SHIPPING (shipping and handling) from stock"
Joe O.
OTR MICROWAVE WHIRLPOOL WMH32519HZ5 "Cc: not pulling air through ventFound installer did not remove rear vent covers from unit. Removed vent covers, unit is pulling air and blowing. Op test ok"
Corina B.
REFRIGERATOR WHIRLPOOL WRX986SIHV00 Cust stated the refrigerator is less the a year old.ca it find the pop.
Jeff M.
MICROWAVE FRIGIDAIRE FGMV176NTDB The unit will trip the breaker as soon as you hit start. The main relay will close on the main control supplying power to the high side and then the breaker will instantly trip needs transformer; ordrng 1 5304509476 (Transformer) and 1 Ship
Jeff M.
RANGE KITCHENAID KSGG700EBS2 Installed the new part op tested good.
Jeff M.
DRYER ROPER RED4516FW I hooked the unit too 240 op tested good
Joe O.
DRYER MAYTAG MEDC215EW1 "Cc: not drying, timer continuously cyclesFound unit has good heat and air flow. Unit is cycling heat. Set timer to cool down. Advised customer venting could be plugged. Let unit finish cycle. Found timer not advancing. Needs timer. Customer does not want to repair at this time; ordrng 1 WPW10185982 (timer), used 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"
Marie V.
RANGE WHIRLPOOL XFG361LVS1 Replaced igniter. Tested unit 4 times. It light up on one spark. Op test ok
Jeff M.
DRYER WHIRLPOOL WED4850XQ1 The fuse was open. I found that the customer has not cleaned or venting for the dryer quite some time I did not hook the unit back up and I did explain to them that if they were to hook the vents up at this moment the dryer would just blow the fuse again; used 1 Wp3392519 (Fuse) from stock
David R.
RANGE WHIRLPOOL WFE320M0JS2 "Found a connection to wire was hanging down, reconnected, tested. Unit is heating, op test ok"
David R.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Replaced part. Tested. Ran diagnostics. Good. All components working correctly. Good. Op test ok
David R.
REFRIGERATOR KITCHENAID KRFF507EWH00 "Replaced all parts. Steamed out all ice. Tested, good. Set temp back to recommended. Give 24 hrs for unit to return to normal temps. Op test ok"
Joe O.
WASHER MAYTAG MVWX655DW1 "Installed gear case, motor, belt, and washplate. Ran auto test and calibration. Op test ok"
Marie V.
DISHWASHER KITCHENAID KUDS40CVBL0 "Cc that the unit is leaking. Started a normal cycle. Unit is leaking at the pump seal. Will need pump assembly. Cust will call if they want to continue with the repair ; ordrng 1 WPW10780877 (Pump assembly), used 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"
Brian M.
REFRIGERATOR WHIRLPOOL WRS325SDHW04 Installed thermistor and diffuser
Brian M.
DISHWASHER WHIRLPOOL WDF560SAFW2 Cc of noise still Ran 1hr wash ran for 50 min did not hear any abnormal noises But customer pointed out during time 47 remaining and its the water valve opening and shutting Could not duplicate a issue
Corina B.
DRYER AMANA NED4655EW1 "CC that the unit does not turn on. checked the thermal fuse, open. Called BJ had me Checked the thermostat 0 volts to the red and red/white. Heater does not turn off. Replaced the thermostat and thermal fuse from t/s. Turned dryer on heater is cycling properly. Optest ok. ; used 1 WP3387134 (Thermostat), and 1 WP3392519 (THERMAL FUSE) from stock"
Brian M.
DISHWASHER KITCHENAID KDPE234GPS0 Installed pump and control OP Test Ok
Corina B.
RANGE MAYTAG CSG7000BAB "CC they spilt water on the switches. Sparked and smoked. Will need all 4 switches and spark module. ; ordrng 4 WP7403P190-60 (Switches)s and 1 12001596 (Spark module), used 1 SHIPPING (shipping and handling) from stock"
Corina B.
WASHER WHIRLPOOL WTW6120HW0 CC washer not going through cycle and shutting off. No error codes. Started unit several times. Had customer start unit several times. Ran with towels. Could not duplicate problem. Advised customer to get a video.