We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near North Ridgeville, OH 44039
Gabriel P
Job Details: 11/30/2021
Found no error start unit and started customer show me a video starting unit and confirm it it did end cycle but is not doing it in front of me ordering control ; ordrng 1 W11543997 (Control)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Oakwood Village, OH 44146
Brian M
Job Details: 11/30/2021
Cc of no drain Found plastic in pump Replaced pump OP Test Ok
We serviced a
GE DRYER
Model GTD81ESPJ0MC
Near Cleveland, OH 44128
Manny
Job Details: 11/30/2021
"Could not remove blower wheel nut from motor ordering new motor,; ordrng 1 WE17M67 (Drive motor), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
N/A N/A
Model KUDC10FXSS3
Near Brecksville, OH 44141
Manny
Job Details: 11/30/2021
"Cc unit is leaking, verified and found insulation touching the door seal causing the insulation to get wet and drip on the floor reset insulation op test ok."
We serviced a
KENMORE DRYER
Model 110.61402311
Near Solon, OH 44139
Manny
Job Details: 11/30/2021
"Replaced rollers, pulley and belt with parts provided by customer, opt test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ08
Near Solon, OH 44139
Brian M
Job Details: 11/30/2021
"Cc of no ice and gasket ripped and deli drawer cover broken Found icemaker frozen up due to air flow Found gasket ripped abs cover broken needs replaced ; ordrng 1 W10830055 (gasket-fip), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GS0
Near Beachwood, OH 44122
Manny
Job Details: 11/30/2021
"Cc unit not draining and soap doesnt dissolve, unit was full of water try a manual drain, pump just hums, remove pump to check for debris stuck in blade, found piece of melted plastic in the pump impeller, removed plastic and unit is draining, ran diagnostics and noticed spray arms were clogged up, cleared up the spray arms good water pressure. Opt test ok."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Middleburg Heights, OH 44130
David R
Job Details: 11/30/2021
"Replaced actuator, cleared error codes. Ran a diagnostics and calibration, ran a rinse/spin cycle. All components working, cycles moving through correctly, good, op test ok.; used 1 WPW10006355 (ACTUATOR) from stock"
We serviced a
WHIRLPOOL DRYER
Model CSP2970HQ1
Near North Olmsted, OH 44070
Gabriel P
Job Details: 11/30/2021
Moister got to the control and damage it ordering parts needed ; ordrng 1 W11398779 (Control)
We serviced a
WHIRLPOOL RANGE
Model WEGA25H0HN0
Near Painesville, OH 44077
Dan H
Job Details: 11/30/2021
"Customer complaint that oven would not shut off and oven did not heat, started bake for 350 degrees, burner lit, oven heated, ran diagnostics found f6e0(user interface lost communication ) error code, unit needs new user interface , customer does not want repair at this time ; ordrng 1 W11339757 (User interface), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model GU1200XTLT1
Near Parma, OH 44134
Marie V
Job Details: 11/30/2021
"Cc that the unit is not draining and that the soap is not dissolving. Found soap at the bottom and water remaining. Water was clean. Saw the drain hose is laying down , explain cust to raise it up so if they use sink water cant get back inside unit. Also found water valve disconnected. Plugged back in and tested unit. Pass. Unit started making a weird noise coming from motor. Removed all the top and found a screw , tea bag and seal from dispenser. Removed all put back together and tested unit. Op test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF991BOOM00
Near Painesville, OH 44077
Dan H
Job Details: 11/30/2021
"Customer complaint that unit is not making ice, found ice maker turned off, turned on, ice maker started, unit is operating as designed"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHX2325TS0
Near Painesville, OH 44077
Dan H
Job Details: 11/30/2021
"Customer complaint that water drips into ice bin and causes clumps, Confirmed, water is leaking through ice maker mold, unit needs new ice maker ; ordrng 1 241798231 (Ice maker), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG DRYER
Model MED5630HC1
Near Rock Creek, OH 44084
Dan H
Job Details: 11/30/2021
"Customer complaint that unit burned clothes, squeaking noise, and condensation in display, burn marks on clothes look like chemical burns(see pic), found water in vent, customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube , found idler pulley squealing, found blower wheel cracked, unit needs new dryer repair kit, blower wheel and vent cleaned, called whirlpool techline Andrew said its a venting issue, unit should not be run until house vent issue is resolved; ordrng 1 WP697772 (Blower) and 1 4392067 (Dryer kit)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290VTB2
Near Brecksville, OH 44141
Marie V
Job Details: 11/30/2021
"Cc that the drawer does not comes out all the way. Confirmed, removed all ice from rails, must been last time got defrosted did not clear all water from it. Corrected issue. Op test okCust did not needed rails, brought parts for return, cust will be refunded for the rails."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS01
Near Solon, OH 44139
Brian M
Job Details: 11/30/2021
"Cc freezer working but fridge is not Found fridge evap frosted over symptoms are the same as service pointer but serial number does not fall within the coverage Will need evap cover kit Customer wants to call whirlpool ; ordrng 1 W11395558 (Evap cover kit), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BW2
Near South Euclid, OH 44121
Manny
Job Details: 11/30/2021
"Replaced oven burner ran bake not whistling noise, opt test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM04
Near Aurora, OH 44202
Brian M
Job Details: 11/30/2021
Installed icemaker OP Test Ok ; used 1 SHIPPING (shipping and handling) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Elyria, OH 44035
Angel
Job Details: 11/30/2021
Cc that unit was still not making ice but starting making ice yesterday. Tested ice maker and was cycling and filling as should also checked door to see if door was warped and was not pushing door switch as should but looked good. Called whirlpool tech line since main control board was replaced and ice maker was replaced 2 times spoke with Bruce and explained the issue to him and said to verify the harness for loose connections and to install a shim on the side of the left inner door for the switch and if problems occurs again that there is a problem in the harness somewhere. Installed shim and checked harness and found no loose connections. Opt test ok asked customer to monitor for now.; used 1 WP2177331 (DOOR SPACER) from stock
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFE05
Near Cleveland, OH 44105
Gabriel P
Job Details: 11/30/2021
Customer had power outage and took out the electronic not turning on proper voltage is going to unit ordering parts needed ; ordrng 1 W10440814 (Socket) and 1 W11518235 (Bulb) and 1 WP2315539 (Fan) and 1 W11551368 (Harness) and 1 W11353815 (Control box) and 1 W11092533 (Start device) and 1 WPW10662129 (Capacitor)
We serviced a
GE DRYER
Model GTX33EASK0WW
Near Maple Heights, OH 44137
Marie V
Job Details: 11/30/2021
"Cc that the unit is not heating. Confirmed found thermostat open. Unit will need high limit thermostat and thermostat to be replaced.; ordrng 1 WE04X26214 (Thermostat) and 1 WE04X26139 (High limit thermostat), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL DRYER
Model WGD5100HW0
Near Strongsville, OH 44136
David R
Job Details: 11/30/2021
"Gas dryer, no hook up. Went through components. Found fuse open. Had one on truck W10909685, replaced. Also with these dryers customer have to make sure if doing small load better to use timed dry because the smaller loads might not come into contact with sensor causing dryer to shut off quicker. Unit is good. Op test ok. ; used 1 W10909685 (Fuse) from stock"
We serviced a
AMANA RANGE
Model AGR6303MFW0
Near Conneaut, OH 44030
Dan H
Job Details: 11/30/2021
"Customer complaint that oven is not heating properly, oven temperature sensor is good, started bake for 350 degrees, burner lit, burner is short cycling, valve is good, dsi board is sending 120vac to igniter, unit needs new control, customer does not want repair ; ordrng 1 W10915634 (Cntrl), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near Kent, OH 44240
Brian M
Job Details: 11/30/2021
Customer showed pop 11-22-20 call was placed before warranty ran out Cc ice clumping in bin Found icemaker motor not pushing all ice out of maker and causing unit to over fill Replaced icemaker using truck stock OP Test Ok ; used 1 W10884390 (ICE MAKER ASSY) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model DU980QPDB3
Near Cleveland, OH 44118
Marie V
Job Details: 11/30/2021
"Cc that the unit will not run any cycles. Started unit. Unit started operating, canceled cycle, pass. Explain cust to run hot water before starting unit , that way it will help unit clean dishes better. At this point tested few cycles and they pass. Unit could had a glitch on control. Is operating as designed at this point. Op test ok"
We serviced a
KITCHENAID DISHWASHER
Model KDTM504EPA2
Near Broadview Heights, OH 44147
David R
Job Details: 11/30/2021
"Replaced both control and pump wash motor. Ran diagnostics, good. Ran a normal cycle good. All components working. Op test ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB02
Near Ravenna, OH 44266
Brian M
Job Details: 11/30/2021
"Cc unit running colder then set points Could not determine an issue but recommend replacing the thermistors ; ordrng 1 WPW10384183 (thermistor) and 1 W11438736 (Thermistor), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED70HEBW0
Near Cleveland Heights, OH 44106
Marie V
Job Details: 11/30/2021
"Cc that the unit turns on but it will not start, thermo fuse has been replaced by cust. Confirmed. Ran diag found error code F4E4 L2 line voltage error, F6F2 communication error, F4E3 restricted air flow , F3E1 exhaust thermistor is open. Verify all error codes. Voltage going to unit is correct, thermistor has 0.01 ohms, deleted error codes and ran auto test, unit failed and showed F1E1 error code witch stands for cycle control unit problem. Unit will need main control. Cust will call back if they want to continue with the repair ; ordrng 1 WPW10542001 (Control), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL DRYER
Model LGR8620PG0
Near Windham, OH 44288
Brian M
Job Details: 11/30/2021
In fuse and sensor Ran test cycle OP Test Ok When re attaching vent I could smell strong propane smell coming from behind washer Used soap water found unit to have a leak in line Advised customer on leak( she stated she thought she could smell something but didnt thing of anything of it ) I shut off gas line and unplugged unit ; used 1 SHIPPING (shipping and handling) from stock
We serviced a
JENN-AIR REFRIGERATOR
Model JCD2295KEP
Near Cleveland Heights, OH 44106
Manny
Job Details: 11/30/2021
"Replaced inlet valve, unit dispense water with no issues cycle ice maker to verify it fills and it does, not leaks found, op test ok"
We serviced a
MAYTAG WASHER
Model MHW5100DW0
Near Lakewood, OH 44107
Marie V
Job Details: 11/30/2021
"Replaced drain pump and rotor,tested unit. Pass. No leaks. Op test ok"
We serviced a
WHIRLPOOL DRYER
Model MED7230HW1
Near Mantua, OH 44255
Brian M
Job Details: 11/30/2021
Installed UI OP Test Ok
We serviced a
WHIRLPOOL WASHER
Model WTW4950XW2
Near Lakewood, OH 44107
Manny
Job Details: 11/30/2021
"Unit just hums, ran diagnostics and found error code F7E5 for shifter fault and F9E1 for long drain, shifter is operational but drain pump is seized up and just hums, unit will need a new drain pump ; ordrng 1 WPW10276397 (Drain pump), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near Lakewood, OH 44107
Marie V
Job Details: 11/30/2021
"Replaced heater, Verify that theres no leaks. Pass, Ran diag, optest ok"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Newbury Township, OH 44065
Brian M
Job Details: 11/30/2021
Cc rust on door Replaced panel OP Test Ok
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Wellington, OH 44090
David R
Job Details: 11/30/2021
"Replaced main control and console and latch. Ran test 51/52. Checked normal cycle, good. Op test ok."
We serviced a
MAYTAG OTR MICROWAVE
Model MMV4205DH1
Near Cleveland, OH 44105
Gabriel P
Job Details: 11/30/2021
"Replace parts,opt test ok"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS0
Near Cleveland, OH 44113
Gabriel P
Job Details: 11/30/2021
"Found error code f4e3 motor not running confirm proper voltage going to pump needs pump customer will not fix ; ordrng 1 W11085683 (Pump), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID MICROWAVE
Model KMCC5015GSS0
Near Ashtabula, OH 44004
Dan H
Job Details: 11/30/2021
"Customer complaint that unit keep tripping circuit breaker, confirmed , unit says door then when door is opened breaker trips, unit needs new door switches, no parts available to repair"
We serviced a
GE REFRIGERATOR
Model CDE06RP2NBS1
Near Madison, OH 44057
Dan H
Job Details: 11/30/2021
"Customer complaint that unit is not cooling, confirmed, nothing is running, display is blank, found lower drawer seal torn, unit needs new control , user interface and door seal, part is out of stock so not scheduling return appointment ; ordrng 1 WR55X28261 (Cntrl) and 1 WR55X30057 (Cntrl) and 1 WR14X28276 (Seal), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL DRYER
Model WHD3090GW0
Near Cleveland, OH 44115
Gabriel P
Job Details: 11/30/2021
"Parts was not received but took unit apart and notice belt came loose on pulley put back together and it work did not needed part after all,opt test ok"
We serviced a
WHIRLPOOL DRYER
Model WED7500GC0
Near Cleveland, OH 44102
Gabriel P
Job Details: 11/30/2021
Heater is open, part number needed is WP3387747
We serviced a
WHIRLPOOL DRYER
Model WHD560CHW1
Near Cleveland, OH 44113
Gabriel P
Job Details: 11/30/2021
Whirlpool has to order control and thermistor and ui ; ordrng 1 W11331944 (Console) and 1 W11418861 (Control) and 1 WP8577274 (Thermistor)
We serviced a
WHIRLPOOL WASHER
Model WTW6200VW0
Near Painesville, OH 44077
Jason N
Job Details: 11/30/2021
"Installed bearing kit. Ran manual spin test and then auto cycle. All functions passed, no abnormal noise or leaks. Op test good."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Painesville, OH 44077
Jason N
Job Details: 11/30/2021
"Cc unit tub looCustom stated that they are not sure tub is supposed to be that loose and water remains in the bottom. Found no issues with unit. Advised tub is a floating basket design, and water will remain in the bottom of the tub underneath basket. Unit is working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ
Near Painesville, OH 44077
Jason N
Job Details: 11/30/2021
"Cc unit needs heater replacedCustomer stated WP notified her that her heater assembly needs replaced due to service bulletin W11540964. She stated WP scheduled us to come and replace it. Advised customer we dont stock those parts, will have to order part first. Ordering updated heater assembly. ; ordrng 1 W11537778 (Heater assembly)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Willoughby, OH 44094
Corina B
Job Details: 11/30/2021
"CC that the unit does nothing. Confirmed. Ran diag F7E1 BASKET SPEED FAULT. Checked the shifter, good. Motor is humming. Will need a capacitor and motor. ; ordrng 1 W11428524 (Capacitor) and 1 W10890624 (Motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT1L1TZYW01
Near Willoughby, OH 44094
Corina B
Job Details: 11/30/2021
"CC that there is a clicking sound. Checked the ice maker, good. Fans are running. Checked the compressor 9.03 Amps. Will need a new compressor ; ordrng 1 W10507884 (Compressor)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC36QTS08
Near Shaker Heights, OH 44122
Corina B
Job Details: 11/30/2021
Wrong part again. Took pictures of what I need and what should up. Office to reschedule ; saved tckt
We serviced a
GE DRYER
Model GTD81ESPJ0MC
Near Cleveland, OH 44128
Corina B
Job Details: 11/30/2021
Could not get the bolt off the motor. MC is going to try; saved tckt
We serviced a
GE RANGE
Model MMV5000BAC
Near Bedford Heights, OH 44146
Corina B
Job Details: 11/30/2021
Replaced the bake element. Heated oven. Opt test ok
We serviced a
WHIRLPOOL DRYER
Model CGM2941TQ1
Near Madison, OH 44057
Dan H
Job Details: 11/30/2021
"Customer complaint that unit is not heating, confirmed, found thermal fuse open, unit needs new thermal fuse, customer does not want repair ; ordrng 1 3392519 (Thermal fuse)"
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Pepper Pike, OH 44124
Corina B
Job Details: 11/30/2021
CC had a video of the noise and showed what it was doing. Unit is filling with water. Will need a new valve. ; ordrng 1 W11396714 (Valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model GR2SHKXKQ01
Near Westlake, OH 44145
Angel
Job Details: 11/30/2021
Cc that unit is leaking. Verified and found that unit has drain tube clogged up causing the water when going into a defrost to roll forward and fall through the vents and leaking into the ff section. Cleared out all ice and drain tube. Tested to see if it would drain properly and did. Opt test ok.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW
Near Mentor, OH 44060
Jason N
Job Details: 11/30/2021
"Cc unit making rumbling noiseCustomer stated unit is under warranty, Customer called Snow, they are sending invoice. Ran dryer op test, no abnormal sound heard. Ran test with clothing load for added weight. No abnormal sound heard. Customer stated the last few days unit had been quiet. Could not duplicate an abnormal sound at this time. Unit is working as designed."
We serviced a
MAYTAG DRYER
Model MGD7230HW1
Near Lakewood, OH 44107
Angel
Job Details: 11/30/2021
"Cc that unit is still having the same issue. Called tech line explained to him issue and parts that were replaced we verified and some stuff like what loads were they doing on auto dry how much load. Customer said that they do mixed loads in auto dry and bulky which Rich told me that mixed loads bulky items or small loads should be done in timed dry and for auto dry the y could do towels, jeans or t shirts but they have to be all the same and no small loads. Explained to customer they said they would try it out and Rich said if that doesnt work to replace The UI because its the component that tells the main control board what to do and when stop. Opt test ok."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Bay Village, OH 44140
Angel
Job Details: 11/30/2021
Cc that unit is freezing food in ff section and not making ice. Checked temperatures and fresh food section is at 28* and freezer at 5*. Ran diagnostics and found that the ice maker has a error code of E5 timed ice making also found that it was not receiving water because the water tank is frozen from being to cold in the ff section verified damper and it is closing and opening as should called BJ and tested the thermistors from Control board and passed BJ asked me to replace control board again. Ordering control board. Office to reschedule with customer part out of stock.; ordrng 1 WPW10675033 (Control board)
We serviced a
KENMORE REFRIGERATOR
Model 25326082101
Near Mentor, OH 44060
Jason N
Job Details: 11/30/2021
"Cc unit making a loud whoosh sound sometimesUnit idle when arrived, opened door to start cooling cycle. No abnormal noises heard. Observed unit for 10 minutes, no abnormal sounds heard. Unplugged unit and plugged back in, restarted cooling cycle. Could not duplicate noise issue at this time. Advised customer possible noise due to refrigerant flowing or door gasket not sealing properly as pressure inside unit equalizes."
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Avon Lake, OH 44012
Angel
Job Details: 11/30/2021
Cc that unit was squeaking. Confirmed pulley on unit is bad. Replace pulley checked rollers and were in good shape took them off and cleaned off and lubricated them replaced all parts and tested unit and working as designed. Opt test ok.; used 1 279640 (PULLEY-IDR) from stock
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Avon Lake, OH 44012
Angel
Job Details: 11/30/2021
Replaced hinges and could not replace the strike because they sent a infinite switch for a range instead of the strike. Tested door after replacing hinges and it is closing properly but customer wants to install the strike any ways. Ordering the strike again.; ordrng 1 WPW10544004 (Strike)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Avon, OH 44011
Angel
Job Details: 11/30/2021
Cc that unit is leaking. Ran unit for about 30min and did not find any leaks took off front panel from door to see if theres any water streaks any where and it was good also fixed unit because it was wobbly the top brackets holding the unit were not on properly. Gave customer test soap packages we have to try out to make sure it is not soap suds causing the leak and to monitor it for now and if he sees the leak again to try to see where its coming from for a better lead to where its coming from unit is working as designed as of today. Opt test ok.
We serviced a
WHIRLPOOL OTR MICROWAVE
Model WMH1162XVQ2
Near Willoughby, OH 44094
Jason N
Job Details: 11/30/2021
"Cc unit not heatingPlugged into killawatt meter, when cycling, unit drawing 7.1a, typical amp draw should be 12-15a. Unit needs magnetron. Part not showing in stock at Marcone, office to contact customer with next service date. ; ordrng 1 W10754299 (Magnetron)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Euclid, OH 44132
Jason N
Job Details: 11/30/2021
"Cc clothing getting caught under agitator, sometimes causes smaller articles of clothing to disappear. Customer states clothing will get caught under agitator sometimes, and the unit will eat her socks. Pulled agitator up, nothing found underneath. Ran diagnostics, no codes stored. Ran auto test, all functions passed. Checked between tub and basket, no items found. Advised customer unit will not eat her socks, most likely the dryer may be the culprit of missing items. Advised her I can replace the agitator, she declined as its not a big deal, its not damaging her clothing. Unit is operating as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Kirtland, OH 44094
Jason N
Job Details: 11/30/2021
"Cc unit intermittently will not power on, customer will have to power off and back on at breaker.Ran diagnostics, no codes stored. Let diagnostics cycle run in entirety, no issues found. Started normal cycle, let run for 10 minutes, cancelled cycle. Restarted wash cycle. All functions normal at this time. Could not duplicate issue. Customer stated previous repair when controls were replaced remedied issue for a year. Customer has full repair authorization in entitlement. Will order same controls as last time, plus low voltage dc components. ; ordrng 1 W11120155 (Main control) and 1 W11165145 (Console) and 1 W11228135 (Vent fan) and 1 W11084121 (Owi)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW05
Near Mentor, OH 44060
Corina B
Job Details: 11/30/2021
"Replaced the ui, control and harness. Brought core back for return. Opt test ok"
We serviced a
MAYTAG DRYER
Model MEDB850YW0
Near Mentor, OH 44060
Corina B
Job Details: 11/30/2021
CC that there is a squealing noise. Confirmed. Found the idler pulley seized. Replaced the dryer repair kit from t/s. Opt test ok ; used 1 4392067 (DRYER REPAIR KIT) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Elyria, OH 44035
Angel
Job Details: 11/29/2021
Cc that unit is frozen in back panel of ff section. Confirmed unit has built up ice again. Defrosted unit for customer for now and Called whirlpool tech line for further steps spoke with Robert and explained to him the issue and the number of times that weve came out for the same issue and said that unit is not repairable and have customer call whirlpool for further steps. Opt test ok.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Ashtabula, OH 44004
Joe O
Job Details: 11/29/2021
Installed control. Ran auto test and calibration. Op test ok
We serviced a
GE RANGE
Model JBP26W0B5WW
Near Cleveland, OH 44135
Marie V
Job Details: 11/29/2021
"Cc that the right rear and left rear burner will stay turned on higher even if is set on low. Confirmed . Found switches for burners needs to be replaced. Gave estimate to cust. Cust will call landlord to let them now. Not sure if they want to continue with repair ; ordrng 1 WB24T10025 (Switch left rear) and 1 WB24T10029 (Switch right rear), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW8500BW0
Near Strongsville, OH 44149
David R
Job Details: 11/29/2021
"Cc unit making loud noises. Bearings wearing down, washplate hard to get off as wel. Gave estimate for repair. Will need washplate, bearings and hub.; ordrng 1 W10820039 (Hub) and 1 WPW10380698 (Washplate) and 1 W10435302 (Bearings), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFG525S0HZ
Near Mayfield Heights, OH 44124
Corina B
Job Details: 11/29/2021
CC that the oven door does not shut. Confirmed. Found the frame is bent. Took pictures. The serial number does not match. Brought the part back for return.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Mantua, OH 44255
Corina B
Job Details: 11/29/2021
"Replaced the ui, control, harness, and drain pan. Opt test ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Geneva, OH 44041
Dan H
Job Details: 11/29/2021
"Customer complaint of ticking noise, noise is cabinet expanding and contracting, advised customer that this is normal, unit is operating as designed"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near Conneaut, OH 44030
Dan H
Job Details: 11/29/2021
"Installed new exhaust clip, op test good"
We serviced a
MAYTAG WASHER
Model MVW6230HC2
Near Strongsville, OH 44136
David R
Job Details: 11/29/2021
"Cc unit still getting banging noise, also had F0E7 load while clean washer selected. Pulled unit from wall, ran a diagnostics cycle, no banging around, Also ran a diagnostics calibration cycle. No banging noises. Banging is coming from drain hose hitting back and forth. Let customer know, have to put bracket or foam, something to hold drain hose in place. Nothing is wrong with unit. Unit is working as designed. Called techline to document. Waited 30 mins, documented, unit is good
We serviced a
SAMSUNG DRYER
Model DV45H7000EW/A2
Near Painesville, OH 44077
Joe O
Job Details: 11/29/2021
Installed element. Ran test cycle. Op test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Shaker Heights, OH 44120
Marie V
Job Details: 11/29/2021
Cc that the ice maker stopped working but started working over the weekend. Took temps 33* fresh food section and -7* o. Freezer. Temps were set to highest. Explain cust to try to keep unit on recommended temps to avoid water lines on refrigerator get frozen. Also light switch on freezer broke. Unit will need new switch. Explain cust that at this point the switch it broke on a close position which is making good contact and thats why ice maker is working. ; ordrng 1 W11384469 (Switch)
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near North Royalton, OH 44133
David R
Job Details: 11/29/2021
"Cc unit not dissolving pod and top rack doesnt always stay in when pushed, pivots missing, dispenser gasket coming apart. Found wash motor error. Motor still came on and sprayed water. Intermittently not working. Gasket on dispenser coming apart. Missing pivots for top rack. Ordering wash motor and tracks, pivots and dispenser. ; ordrng 1 W11259785 (Track left) and 1 W11259786 (Track right) and 1 W11178672 (Pump wash motor) and 2 WPW10082853 (Pivot)s and 1 W10875054 (Pivot) and 1 W10861000 (Dispenser)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Kent, OH 44240
Corina B
Job Details: 11/29/2021
Replaced the door skin. Opt test ok
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Kent, OH 44240
Corina B
Job Details: 11/29/2021
CC that there is water dripping onto the ice bin and freezing and food freezing on the top shelf. Confirmed. Advised cust to lower the top shelves to have proper air flow. Found ice on outside of the bin. Ran diag for ice maker no codes. Filled in 7 seconds. Will need a new ice maker and valve. Office to reschedule. ; ordrng 1 W11482383 (Valve) and 1 W11483245 (Ice maker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Ashtabula, OH 44004
Dan H
Job Details: 11/29/2021
"Customer complaint that unit is freezing food in fresh food section , customer emptied fresh food section , temperature at 47 degrees, installed new air damper , op test good"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Thompson, OH 44086
Dan H
Job Details: 11/29/2021
"Customer complaint that unit is not advancing cycles, ran diagnostics, found f8e1(long/no fill) error code, found drain hose laying on the floor, advised customer that drain hose needs to be a minimum of 39 off of floor, corrected drain hose, also hot water needs to be connected, unit is operating as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Cleveland, OH 44119
Manny
Job Details: 11/29/2021
"Explained to customer that the unit uses a different type of refrigerant which I dont have, Unit is a R600 unit and needs a trained tech to complete repair.
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS0
Near North Royalton, OH 44133
David R
Job Details: 11/29/2021
"Replaced membrane. Still cancel button not working. Called techline, said to replace harness wire between membrane and control. Ordering. ; ordrng 1 W11025616 (Ribbon)"
We serviced a
FRIGIDAIRE RANGE
Model GLES388DBA
Near Strongsville, OH 44149
David R
Job Details: 11/29/2021
"Cc unit reading power failure and non of components top or oven working. Found plug not seated all the way into way. Corrected, showed customer. Tested top burners and oven. Good. Op test ok."
We serviced a
GE FREEZER
Model FUF14SVARWW
Near Chardon, OH 44024
Dan H
Job Details: 11/29/2021
"Customer complaint that unit is not cooling, temperature at 0 degrees, evaporator fan is running, good frost pattern on evaporator, compressor is running, unable to duplicate the problem , unit is operating as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM03
Near Richmond Heights, OH 44143
Corina B
Job Details: 11/29/2021
CC that the unit is not cooling. Confirmed. Refrigerator is in the garage not in a controlled environment. Advised cust the unit needs to be inside the house or will need to get a gladiator refrigerator designed for the cold. Showed cust page 7 on controlled temperatures. Opt test ok
We serviced a
GE REFRIGERATOR
Model TBX16SPGRWH
Near Cleveland, OH 44119
Manny
Job Details: 11/29/2021
"Cc unit is leaking, verified and found drain clogged in freezer, steamed drain and remove ice from freezer, opt test ok."
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Euclid, OH 44123
Manny
Job Details: 11/29/2021
"Cc unit not draining, found huge clog in pump, remove clog unit is draining properly."
We serviced a
JENN-AIR DISHWASHER
Model JDB8200AWS3
Near Cleveland, OH 44143
Manny
Job Details: 11/29/2021
"Cc unit not draining, ran diagnostics, found no codes, ; saved tckt"
We serviced a
WHIRLPOOL WASHER
Model WTW8000BW0
Near Willoughby, OH 44094
Corina B
Job Details: 11/29/2021
"CC that the unit does not go into a spin. Confirmed. Found the bearings leaking oil. Will need bearings, rotor, stator and the rps sensor. ; ordrng 1 W10435302 (Bearings) and 1 280146 (Rotor) and 1 WPW10419333 (Stator) and 1 WPW10178988 (Rps sensor)"
We serviced a
GE DISHWASHER
Model GDF610PSJ5SS
Near Willoughby, OH 44094
Corina B
Job Details: 11/29/2021
"CC that the unit is dead. Confirmed. Checked the outlet, good. Checked the terminal block wires, tightened wires, unit started up. Opt test ok"
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ0
Near Willoughby, OH 44094
Corina B
Job Details: 11/29/2021
"Replaced the cooktop. Cust stated it took a long time to heat the oven to 350*. Checked the terminal block, good. Checked the bake element, open. Will need a new bake element ; ordrng 1 WP9755770 (Bake element)"
We serviced a
CROSLEY DRYER
Model CED126SDW0
Near Cleveland, OH 44106
Gabriel P
Job Details: 11/29/2021
"Motor is seize customer will not fix,opt test ok"
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW4
Near Mentor, OH 44060
Joe O
Job Details: 11/29/2021
"Cc: not starting, error codeFound error codes ff6e3(communication error) f0e3(over load) f9e2(water ring detected) f6e2(communication error) f2e1(stuck key). Found drain pump is functioning. Needs control and uiCustomer does not want to repair at this time ; ordrng 1 W11112656 (console) and 1 W11400681 (Control), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
GE REFRIGERATOR
Model GNE29GMHCES
Near Columbia Station, OH 44028
Angel
Job Details: 11/29/2021
"Cc that ice maker is not working and there water everywhere when ice maker calls for water. Verified and found that the fill cup from the ice maker was filled with ice so when water was coming into the ice maker it would splash everywhere took out ice maker and cleaned out for him. Customer said that it happened after he changed the water filter so i explained to him that it could of been air in the lines causing it to leak since unit does not have a water dispenser for him to be able to bleed the lines or the valve is bad. He said he would leave it like that for now and if it happens again he will want to replace the water valve. Opt test ok. Gave estimate for water valve if he would want to continue with fix.; ordrng 1 WR55X11146 (Ice maker valve), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT705PAKZ0
Near Shaker Heights, OH 44120
Marie V
Job Details: 11/29/2021
Cc that the clip will not stay on. Corrected issue. Op test ok
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Shaker Heights, OH 44120
Marie V
Job Details: 11/29/2021
"Cc that when you turn the unit on does not let her choose any cycle but normal and it does not start. Confirmed . Ran diag found error code F5E1 lid switch fault , F2E1 ui stuck button , F6E3 communication error ACU cant hear Ui. Unit will need new lid lock and uI. Cust will not fix.; ordrng 1 W11135391 (Ui) and 1 W10810403 (Lid lock), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA75SAHN0
Near Mentor, OH 44060
Joe O
Job Details: 11/29/2021
Installed drain hose. Ran test cycle. Op test ok
We serviced a
MAYTAG WASHER
Model LAT2500AAE
Near Chardon, OH 44024
Dan H
Job Details: 11/29/2021
"Customer complaint that unit is not agitating, confirmed, found transmission seized, unit needs new transmission, transmission cannot be replaced on this unit, unit cannot be repaired"