Service History 404 | Freds Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Painesville, Ohio 44077

Dan

Job Details: 09/11/2023

"Customer complaint that unit was not cooling, Fresh food section temperature at 40 degrees, freezer section temperature at 1 degrees, found wire on defrost harness broken, unit needs new defrost heater and harness , customer does not want repair at this time; ordrng 1 WPW10495967 (Heater) and 1 W11545823 (Harness), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAB06

Near Mentor, Ohio 44060

Jason N

Job Details: 09/11/2023

"Cc unit interior lights not working, and water flow from dispenser is slowTested water dispense, verified low pressure. Reinstalled filter, same result. Unit will need filter housing replaced. Found LED modules lightly flicking in both sections. Identified failed module in lower FF section. Unit will need filter housing and lower ff LED module replaced. Customer declined repair at this time, estimate only. ; ordrng 1 W10862460 (Housing) and 1 WPW10515057 (Light)"

We serviced a

KITCHENAID WALL OVEN

Model KEBS207SSS00

Near Russell Township, Ohio 44072

Corina H

Job Details: 09/11/2023

"CC that the upper oven is not heating. Confirmed. Found the door latch is not letting the door close properly. The light is staying on unless you slam the door. The door latch being deformed because hot air getting around it, to replace the latch and the glass door liner. The ui is dim. Heated both ovens to 350* bake elements are turning on in preheat. After 30 minutes unit is at 350* in both ovens. Will need a door latch, glass door liner, ui and control. Customer does not want to repair ; ordrng 1 WPW10119142 (Control) and 1 WPW10312205 (Ui) and 1 W11029221 (Latch) and 1 W10755522 (Glass door liner), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

We serviced a

WHIRLPOOL DRYER

Model MDG4000BWW

Near Mentor, Ohio 44060

Dan

Job Details: 09/11/2023

"Customer complaint that unit is not heating, confirmed, burner is short cycling, unit needs new coils, installed new coils, op test good ; used 1 279834 (COIL) from stock"

We serviced a

WHIRLPOOL WALL OVEN

Model KODE507ESS02

Near Rocky River, Ohio 44116

Manny

Job Details: 09/11/2023

"Replaced both boards, ran test at 350 on both cavities and good, took cores for return."

We serviced a

WHIRLPOOL RANGE

Model WEG745H0LZ1

Near Bay Village, Ohio 44140

Manny

Job Details: 09/11/2023

"Replaced gasket, trim and igniter, opt-test ok"

We serviced a

KITCHENAID DISHWASHER

Model KUDC10IXWH7

Near Bay Village, Ohio 44140

Manny

Job Details: 09/11/2023

"Replaced gasket ran test cycle, lots of suds in the unit, advise customer to run a cycle without detergent and to add 2 tbsp of vegetable oil to dissipate the suds, opt test ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHV04

Near Broadview Heights, Ohio 44147

Manny

Job Details: 09/11/2023

"Cc unit has condensation on the outside of the FZ door, verified and door has condensation on the side. Ordering door; ordrng 1 W11572312 (Black stainless FZ door)"

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Cleveland, Ohio 44120

Manny

Job Details: 09/11/2023

"Replaced control, harness and pump, ran calibration and test cycle, opt test ok took core for return."

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Windsor, Ohio 44099

Brian M

Job Details: 09/11/2023

"Cc washer not powering onNeeds control ; ordrng 1 W11116592 (cntrl-elec), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Atwater, Ohio 44201

Brian M

Job Details: 09/11/2023

Cc unit making noise when washing at end of cycle Found stator bolt had vibrated out. Looking at threads lock tight on bolt wasnt even threaded all the way in. Put in boltOP Test Ok

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Mantua, Ohio 44255

Brian M

Job Details: 09/11/2023

Cc unit not running Found unit To have red water in drip tray cleaned tray ran auto test Wash motor just humming Needs sump assembly Unit is not easily installed or removable Customer will need to have unit removed and uninstalled from cabinet before repairs can be made. And due to installation there will not be a way to verify function with out customer reinstalling ; ordrng 1 W11416362 (Sump)

We serviced a

GE DISHWASHER

Model GDT695SSJ0SS

Near Aurora, Ohio 44202

Brian M

Job Details: 09/11/2023

"Cc unit just blinking Communication errors Needs ui and control ; ordrng 1 WD21X24901C (Control) and 1 WD21X31902 (Ui), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM02

Near Aurora, Ohio 44202

Brian M

Job Details: 09/11/2023

Installed door OP Test Ok

We serviced a

MAYTAG WASHER

Model Mvwc565fw1

Near Middleburg Heights, Ohio 44130

David R

Job Details: 09/11/2023

"Cc unit not going past the rinse cycle, will light up at rinse. Ran diagnostics mode, basket speed fault error. Will not go through and Drain and Spin Cycle. Actuator test good. Also control is not taking command and coming on. Would suggest replaced control and capacitor.; ordrng 1 W11162438 (Control) and 1 W11395618 (Cap), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM09

Near Cleveland, Ohio 44115

Joe O

Job Details: 09/11/2023

Installed door. Op test ok

We serviced a

KITCHENAID DISHWASHER

Model KUDS35FXSS9

Near Middleburg Heights, Ohio 44130

David R

Job Details: 09/11/2023

Cc top rack will not push back. Wheels on top rack broken. Had kit on t/s. Replaced. Tested. Door closing all the way and rack is good. Op Test Ok. ; used 1 W10712394XXX (XXNO REORDERADJUSTER) from stock

We serviced a

MAYTAG WASHER

Model MVWX655DW0

Near Parma, Ohio 44129

David R

Job Details: 09/11/2023

"Customer did mention when unit started messing up, she had a big comforter inside. Could of threw unit off balance and stopped from fully completing cycle. Replaced drain pump. Ran diagnostics. No error codes. Ran calibration mode as well. Good. Ran normal cycle, good, and moving to different steps in cycle. Ran entire drain/spin cycle. Good. Working correctly. Good. Op Test Ok."

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Cleveland Heights, Ohio 44106

Joe O

Job Details: 09/11/2023

Installed ui. Tested. Op test ok

We serviced a

JENN-AIR DOWNDRAFT VENT

Model JVD0303GS00

Near Cleveland, Ohio 44102

Marie V

Job Details: 09/11/2023

"Cc that the unit is not turning the fan on and thats on both fan, Tested fan. Does not wants to turn off, unplugged it and verify it, looks ok. But will not shut off when pressing off. Will order both boards, ; ordrng 2 W11227466 (Control)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Avon Lake, Ohio 44012

Angel

Job Details: 09/11/2023

"Cc that the moisture buildup is way less now but still happening a little so I made sure cabinet was sealed properly and it was, so I ran diagnostics and turned on mullion to make sure its running 100% of the time, customer to monitor opt test good."

We serviced a

WHIRLPOOL WASHER

Model WTW4950HW3

Near Cleveland Heights, Ohio 44118

Joe O

Job Details: 09/11/2023

"Cc: tripping gfciAdvised customer unit cannot be connected to gfci outlet or ark fault breaker, and has to be on its own dedicated circuit. Found non gfci outlet, tested. Found grinding noise from motor area. Pulled motor belt, motor grinding. Needs motor and capacitor; ordrng 1 W11497303 (Motor) and 1 W11428524 (Capacitor)"

We serviced a

MAYTAG WASHER

Model MVWB765FW2

Near Aurora, Ohio 44202

Brian M

Job Details: 09/11/2023

Cc unit shutting down during wash Ran diagnostics unit completed with no errors or abnormal functioning Advised to watch Ran calibration OP Test Ok

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Brecksville, Ohio 44141

David R

Job Details: 09/11/2023

"Cc unit making grinding noise when switching over from agitate to spin. Found splutch get pulley splines are broken. Replaced from t/s. Ran diagnostics, ran a calibration test cycle. Good. All test good. Op Test Ok.; used 1 W10721967 (PULLEY) from stock"

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Cleveland, Ohio 44109

Bill

Job Details: 09/11/2023

"Cc power out code, confirmed cc. Tested voltage at out let 120v, changed control and noise filter. Opt test good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHV05

Near Beachwood, Ohio 44122

Bill

Job Details: 09/11/2023

"Cc seal is separating, could not confirm. Seal has no visible damage, and is making good contact."

We serviced a

WHIRLPOOL WASHER

Model WTW8500DR0

Near Cleveland, Ohio 44109

Marie V

Job Details: 09/11/2023

"Cc that unit is leaking from underneath. Confirmed, found unIt is leaking from gearcase. Will need parts listed. Cust will not fix.; ordrng 1 W11393685 (Gearcase) and 1 W10754161 (Rotor) and 1 W10734521 (Slider) and 1 W10752283 (Washplate) and 1 W10754158 (Stator), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

We serviced a

JENN-AIR DISHWASHER

Model JDPSS244LL2

Near Avon Lake, Ohio 44012

Angel

Job Details: 09/11/2023

Cc that if they dont use the high temp the dishes will not dry completely as it would with hi temp setting. Explained to customer that it normal for that too happen specially if you have plastic bowls which we dont recommend because they will buildup moisture otherwise unit is working as should no error codes or nothing unit is working as designed opt test good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Chagrin Falls, Ohio 44023

Joe O

Job Details: 09/11/2023

Cc: not making iceFound ice maker bail arm in the off position. Turned ice maker on. Ice maker immediately started to cycle. Op test ok

We serviced a

WHIRLPOOL DRYER

Model WED8620HW2

Near Novelty, Ohio 44072

Brian M

Job Details: 09/11/2023

Cc unit will randomly will not start Found power cord burnt Replaced terminal block Customer to replace cord ; used 1 279320 (BLOCK-TERM) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near North Royalton, Ohio 44133

David R

Job Details: 09/11/2023

Replaced FZ Module first. Replaced Top FF modules as well. Good. No lights flashing anymore. Customer had questions about icemaker. No error codes. Cycled and called for water. As of now seems to be good. Op Test Ok.

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JZ2

Near Cleveland, Ohio 44113

Manny

Job Details: 09/11/2023

"Cc trims are broken, verified and trims are broken, replaced trims, opt test ok"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FPRU19F8QFA

Near Avon Lake, Ohio 44012

Angel

Job Details: 09/11/2023

Cc that unit was leaking water from the evaporator section on the ff section side. Verified and found drain tube clogged up had to remove both units from spot to get to drain tube on back cleaned everything out made sure it would drain opt test good.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Cleveland, Ohio 44111

Manny

Job Details: 09/11/2023

"Cc that door is not locking, stated that the unit was locked and he tried to open it and thats when the issue started, verified and latch is damaged, replaced with SURPLUS TS #W11394572, ran test cycle and opt test ok; used 1 W11394572 ( Latch) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Parma Heights, Ohio 44130

Marie V

Job Details: 09/11/2023

"Cc that unit is frosting in freezer and not cooling in fresh food section. Confirmed, found big gap on liner, took pics this is non repairable , called whirlpool techline spoke to Jonathan .non repairable"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Lorain, Ohio 44052

Angel

Job Details: 09/11/2023

"Cc that unit is leaking water on top shelf in ff section. Confirmed theres water on top shelf checked freezer to make sure it wasnt clogged up and it wasnt, after further looking found ff section door sagging leaving gap for warm air to get in causing moisture. Removed door and raised it by using the nylon washers door closing properly now opt test good.; used 3 487576 () from stock"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Lorain, Ohio 44052

Angel

Job Details: 09/11/2023

"Cc that unit was not starting. Verified and found door switch broken, replaced door switch tested unit opt test good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMHV00

Near Chagrin Falls, Ohio 44023

Joe O

Job Details: 09/11/2023

"Cc: not cooling ff sectionFound temps in ff at 58 degrees, freezer at 5 degrees. Found evaporator completely frosted over. Ran manual defrost. Replaced control. Defrosted. Op test ok ; used 1 WPW10503278 (CNTRL-ELEC) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC42FMS01

Near Chesterland, Ohio 44026

Joe O

Job Details: 09/11/2023

"Cc: not cooling consistentlyFound temps at -5 degrees in freezer, and 45 in ff section. Customer showed graphs of refrigerator cooling. Customer stated they did not have the refrigerator stocked at the time of testing temps. And charts show a high of 48-49 degrees in ff section at points. Advised customer of defrost cycle and not having unit loaded to hold temps. Customer stated he cannot use the refrigerator due to temps reaching 43 degrees. Advised customer its not uncommon to see 43 degrees especially with hardly any stock in the unit. Advised customer to stock unit and monitor. ; schdld next appmnt for 9/15 FRI 9-12"

We serviced a

WHIRLPOOL WASHER

Model MVWX55DW1

Near Burton, Ohio 44021

Brian M

Job Details: 09/11/2023

Cc unit not powering on Needs control ; ordrng 1 W11116592 (cntrl-elec) and 1 SHIPPING (SHIPPING LOGISTICS*)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS01

Near Strongsville, Ohio 44149

David R

Job Details: 09/11/2023

"Cc unit not cooling. Found build up of frost on FF evap. SP W11092686 goes over problem and kit needed to fix. Will need pan drip kit and fan assembly.Ordering fan assembly and pan kit.; ordrng 1 W11457241 (Pan drip kit) and 1 W11033168 (Fan assembly), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KUDR24SEWH3

Near Beachwood, Ohio 44122

Bill

Job Details: 09/11/2023

"Cc unit not working, confirmed cc. Checked power at junction box 120 v, checked power at control board 120 v in. Needs control and Ui but both are discontinued.; ordrng 1 9743242 (Ui) and 1 3380945 (Control board)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model JFFCC72EFS00

Near Mayfield, Ohio 44143

Joe O

Job Details: 09/11/2023

Installed drain tube. And cap. Removed remaining water. Op test ok

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GBS0

Near Mentor, Ohio 44060

Dan

Job Details: 09/11/2023

"Installed new adjuster, op test good"

We serviced a

KITCHENAID RANGE

Model KSDG950ESS1

Near Strongsville, Ohio 44149

David R

Job Details: 09/11/2023

"Cc unit not heating. Customer purchased element from us. Found element open, unit control sending 240vAC. Ordering element ; ordrng 1 W10779716 (Element)"

We serviced a

WHIRLPOOL DRYER

Model WED5100HW3

Near North Ridgeville, Ohio 44039

Marie V

Job Details: 09/11/2023

"Cc that the unit is making a squeaky noise sometimes, stared unit, no squeaking noise. Took unit apart found blower wheel has a crack on it. Replaced it, tested unit, is squeaking, noise comes from air duct, adjusted and tightened screws. No noises. Op test ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHV08

Near Lorain, Ohio 44055

Angel

Job Details: 09/11/2023

Replaced control board and harness opt test good.

We serviced a

WHIRLPOOL WASHER

Model WFW72HEDW0

Near Chardon, Ohio 44024

Brian M

Job Details: 09/11/2023

Cc unit not starting Found unit stuck in drain Ran test cycle OP Test Ok

We serviced a

SAMSUNG DRYER

Model DVE50M7450WA3

Near Perry, Ohio 44081

Jason N

Job Details: 09/11/2023

Installed heater element. Ran timed dry heat test. Good heat. Op test good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Maple Heights, Ohio 44137

Bill

Job Details: 09/11/2023

"Cc unit not cooling, confirmed cc. 28 deg in freezer, frost on back of freezer wall. Evap fan non operational. Ordered control and evap fan motor, after speaking with customer. Customer stated that there was a lightning strike near the house knocking out power and an outlet that is on the same circuit as the unit. Suspect that power surge damaged control board.; ordrng 1 WPW10464673 (Evap motor fan) and 1 W11035836 (Control)"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model GLRT185TDS6

Near Madison, Ohio 44057

Dan

Job Details: 09/08/2023

"Customer complaint that unit was not working, fresh food section temperature at 43 degrees, freezer section temperature at12 degrees, freezer section is empty, unit was in defrost, defrost cycle ended, compressor and condenser fan started, evaporator fan is running, good frost pattern formed, unit is operating as designed"

We serviced a

MAYTAG DRYER

Model MEDB880BW0

Near Pepper Pike, Ohio 44124

Brian M

Job Details: 09/08/2023

Cc of noise Found idler pulley damaged Replaced using truck stock Cleaned out visible lint Advised customer on build up OP Test Ok ; used 1 4392067 (DRYER REPAIR KIT) from stock

We serviced a

MAYTAG WASHER

Model MVW6230RHW1

Near Pepper Pike, Ohio 44124

Brian M

Job Details: 09/08/2023

Cc of noise Found cam damaged again 3rd time being replaced Called whirlpool Inspected areas and verified no mechanical friction ; used 1 W10721967 (PULLEY) from stock

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Aurora, Ohio 44202

Brian M

Job Details: 09/08/2023

"Cc unit not spinning Found tub hub damaged and washplate Suspension rods weak Suspect gearcase shaft damaged ; ordrng 1 W11130362 (suspension) and 1 W10528947 (drive hub kit) and 1 W10902814 (washplate) and 1 W11454734 (Gearcase) and 1 W10721967 (drive pulley), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Ravenna, Ohio 44266

Brian M

Job Details: 09/08/2023

Cc that water was dripping from ice dispenser Customer stated issues cleared up after calling but wanted to keep appointment Could not determine issue at this time

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near East Cleveland, Ohio 44112

Joe O

Job Details: 09/08/2023

Cc: not cooling properlyFound evap completely frosted over. Thermistor out of range. Needs evap thermistor and control; ordrng 1 W11595220 (Control box) and 1 WPW10384183 (thermistor)

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Mayfield Heights, Ohio 44124

Joe O

Job Details: 09/08/2023

"Installed tub ring, suspension rods, and drain pump. Ran auto test. Op test ok"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Painesville, Ohio 44077

Jason N

Job Details: 09/08/2023

"Installed RH FF door using customer supplied part. Customer satisfied with appearance, all functions tested good. Customer also pointed out condensation on top of the freezer door gasket. Called WP techline to document, Chris, order 2 gaskets W11159728, engineering will email instructions; ordrng 2 W11159728 (Gasket)s"

We serviced a

MAYTAG REFRIGERATOR

Model MBF2258FEZ03

Near Mentor, Ohio 44060

Jason N

Job Details: 09/08/2023

"Cc unit door hard to pull open, and unit cannot be leveledFound no issue with door, advised customer that with this single door model, when the unit is in cooling mode, a vacuum effect will cause door to pull in tightly. Advised customer to wait 30 seconds to a min before reopening door to allow vacuum to decay slightly. Found unit cannot be leveled due to both RH and LH leveling brackets being stripped. Ordering leveling bracket assemblies. ; ordrng 1 WPW10515763 (Roller cab) and 1 WPW10515762 (Roller cab)"

We serviced a

WHIRLPOOL RANGE

Model wfe550s0lv2

Near Aurora, Ohio 44202

Joe O

Job Details: 09/08/2023

Installed seal and insulation. Ran test bake. Side panel staying cool. Op test ok

We serviced a

KITCHENAID WALL OVEN

Model KEB|276DWH1

Near Chagrin Falls, Ohio 44023

Joe O

Job Details: 09/08/2023

Installed thermal fuse. Tested. Op test ok

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Chardon, Ohio 44024

Joe O

Job Details: 09/08/2023

Cc: not washingFound sump receiving proper power. Not washing. Needs sump assembly; ordrng 1 W11025157 (pump&motor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Chardon, Ohio 44024

Joe O

Job Details: 09/08/2023

Cc: not cooling properlyFound temps in freezer at 2 degrees. Ff at 53 degrees. Found ff evap completely frosted over. Needs ff evap fan assembly; ordrng 1 W11087438 (motor-evap)

We serviced a

WHIRLPOOL WASHER

Model WFW5090GW0

Near Amherst, Ohio 44001

David R

Job Details: 09/08/2023

"Cc F06 error. Stacked unit. Main control error. Will need main control.; ordrng 1 W11371719 (Main control), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Lyndhurst, Ohio 44124

Bill

Job Details: 09/08/2023

" found leak in evaporator line. Reclaimed what was left of r134. Changed out evap, comp, and filter dry. Ran pressure test, held pressure. Ran 30 pounds of vacuum, held vac. Added 4.25 ounces of new r134 Freon. Explained to customer to give 24 to 48 hours to come to temps"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Lorain, Ohio 44053

Angel

Job Details: 09/08/2023

"Cc that unit stopped working mid cycle and it will not turn on. Checked power at outlet and it was good checked power at control board good but nothing turning on unit did not drain water out either unit will need control board and drain pump gave customer estimate and will not repair unit.; ordrng 1 W11419171 (Control board) and 1 W11396717 (Drain pump), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

We serviced a

KENMORE WASHER

Model 110.26852504

Near Madison, Ohio 44057

Dan

Job Details: 09/08/2023

"Customer complaint that unit might not work, started normal wash cycle, unit filled and began agitating, advanced timer to spin, unit drains and spins, unit is operating as designed"

We serviced a

MAYTAG REFRIGERATOR

Model MFW2055FRZ00

Near Fairview Park, Ohio 44126

Manny

Job Details: 09/08/2023

"Cc state that the FZ started frosting after I was here, verified and frost on FZ, found a bag under the door, removed and cleared frost, Replaced damper, opt test ok"

We serviced a

WHIRLPOOL DRYER

Model WGD5010LW2

Near Geneva, Ohio 44041

Dan

Job Details: 09/08/2023

"Customer complaint that unit has burning smell, started normal dry cycle, no burning smell noticed, found outside vent clogged, advised customer to have vent cleaned, unit is operating as designed"

We serviced a

KITCHENAID DISHWASHER

Model KDPE234GPS0

Near Amherst, Ohio 44001

David R

Job Details: 09/08/2023

Found harness wires to control broken off at connection. Ordering harness.; ordrng 1 W10889942 (Harness)

We serviced a

WHIRLPOOL REFRIGERATOR

Model EB9SHKXVQ05

Near Avon, Ohio 44011

Angel

Job Details: 09/08/2023

Replaced evaporator harness and control board. Programmed control board set temps opt test good.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Avon Lake, Ohio 44012

Angel

Job Details: 09/08/2023

"Cc that unit is not cooling in both sections. Confirmed took temps and both section are at 85*, ran step 38 to check compressor wattage and it was pulling only 68watts unit will need compressor with Orion board and ff section.; ordrng 1 W11592010 (Compressor) and 1 W11291123 (Evaporator)"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Lorain, Ohio 44052

Marie V

Job Details: 09/08/2023

"Cc that unit is not working. Confirmed, ran diag found error code f7e5, shifter fault. Tilted unit motor sounds funny as well. Gave estimate. Cust will not fix.; ordrng 1 W10890624 (Motor) and 1 W11454734 (Gearcase), used 1 W10913953 (ACTUATOR), and 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW8040DW0

Near Rocky River, Ohio 44116

Manny

Job Details: 09/08/2023

"Cc unit clicking when on cycle, verified and noise coming from underneath, tilted and removed rotor and slider metal is coming off and stuck on the clutch, replaced clutch and slider with TS#W10734521 and W10754448XXX, ran test cycle, opt test ok; used 1 W10734521 (SLIDER), and 1 W10754448XXX (XXNO ORDERXXCABRIO CLUTCH) from stock"

We serviced a

ROPER WASHER

Model RAX7245JQ0

Near Geneva, Ohio 44041

Dan

Job Details: 09/08/2023

"Customer complaint that unit is not working, confirmed, found hot water supply valve shut off, cust says hot supply does not work, units water temperature was set to hot water, switched to cold , unit filled and began agitating, op test good"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Strongsville, Ohio 44149

David R

Job Details: 09/08/2023

"Took off, Gasket is good. Customer also showed me the install of unit, unit is leaking to left side, right leg lifted all the way up. Not being leveled definitely causing tray to fill up with water. Confirmed, tray is full of water. Emptied out, corrected position of unit and leveled. Good. Op Test Ok."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near Lorain, Ohio 44052

Marie V

Job Details: 09/08/2023

"Cc that the freezer door is hard to open. Confirmed, when light was out unit stared defrosting and when it came back on it froze rails, replaced both rails. Op test ok"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC3

Near Lorain, Ohio 44052

Angel

Job Details: 09/08/2023

Cc that unit was not doing anything would turn on and just finish. Ran diagnostics and found F7E3 basket engagement issue. Looked underneath and looked like actuator was not engaging replace actuator tested unit opt test good.; used 1 W11481722 (actuator) from stock

We serviced a

WHIRLPOOL WASHER

Model WFW75HEFW0

Near Bentleyville, Ohio 44022

Bill

Job Details: 09/08/2023

"Cc unit not working, water still in unit. Confirmed cc, manually unlocked door through top of unit. Vacuumed out water, tested pump. Pump trying to work but not, check to see if anything was stuck nothing. Will need a pump, advise customer that they will need a new supply line as theirs is about to burst. Customer chose not to continue with repairs at this time.; ordrng 1 WPW10605427 (Pump), used 1 SHIPPING (SHIPPING LOGISTICS*), and 1 WP89503 (HOSE) from stock"

We serviced a

AMANA DRYER

Model NGD4655EW2

Near South Euclid, Ohio 44121

Corina H

Job Details: 09/08/2023

CC that the drum is not spinning. Confirmed. The belt is broken. Replaced the dryer repair kit from t/s. Opt test ok. ; used 1 4392065 (DRYER REPAIR KIT) from stock

We serviced a

MAYTAG DRYER

Model MED6200KW0

Near Lakewood, Ohio 44107

Manny

Job Details: 09/08/2023

"Cc unit takes a long time to dry and leaks water, verified and unit working as designed, but vent hose has a hole and its full of water, unit has airflow restriction due to the water in the vent, advise customer to replace the vent with a semi rigid, and if they still have issues to let us know."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ02

Near Cleveland, Ohio 44110

Manny

Job Details: 09/08/2023

"Cc unit not making ice, ran icemaker test and can hear it clicking, icemaker ran the harvest but took a while and clicking the whole time, door is really hard to open and close, slides are hard, unit will need slides and icemaker.; ordrng 1 W10884390 (icemaker) and 2 W11265130 (slide)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW01

Near North Olmsted, Ohio 44070

Marie V

Job Details: 09/08/2023

Cc that they think is not cooling fast enough. Temps by temp gage is at 40*. Recommended is 37* is in range. Unit is working as designed. Op test ok

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS0

Near Cleveland, Ohio 44109

Marie V

Job Details: 09/08/2023

"Cc that the oven does not works. Confirmed, found weak ignitor. Replaced from T/S. Preheated unit. Op test ok; used 1 12400035 (IGNITER) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Parma, Ohio 44129

David R

Job Details: 09/08/2023

"Cc unit leaking, caused a lot of water damage in house, walls, breaker box, floors. As of now dishwasher is disconnected and in garage. Customer has installers check out connections, all connections good when installing. Found crack in drain house. Manufactured drain hose has failed causing water damage ; ordrng 1 WPW10545278 (Hose) and 1 8269144A (Drain hose)"

We serviced a

WHIRLPOOL WASHER

Model MVWB835DW5

Near Cleveland, Ohio 44129

David R

Job Details: 09/08/2023

"Replaced gearcase, washplate, slider and rotor. Ran test 51/52. Good. All functions good. Op Test Ok."

We serviced a

KITCHENAID DISHWASHER

Model KDPE234GPS0

Near Ashtabula, Ohio 44004

Dan

Job Details: 09/08/2023

"Installed new sump assembly, op test good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Ashtabula, Ohio 44004

Dan

Job Details: 09/08/2023

"Customer complaint that unit is not cooling properly, fresh food section temperature at 64 degrees, freezer section temperature at 3 degrees, found evaporator frozen solid, found defrost harness broken, unit needs new defrost heater/harness ; ordrng 1 W11650661 (Heater)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM04

Near Parma, Ohio 44129

Corina H

Job Details: 09/08/2023

Replaced the drain tube. Steamed out the drain tube. Opt test ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Cleveland, Ohio 44125

Corina H

Job Details: 09/08/2023

CC that the freezer is not cooling properly. Confirmed. Found the evaporator covered in frost and ice. Ran diag bimetal closed. Changed the defrost timer to 8 hrs. Ran a frost defrost. Will need a control and ui; ordrng 1 W11387387 (Control) and 1 W11224256 (Control) and 1 W11224591 (Evap fan)

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS04

Near Cleveland Heights, Ohio 44118

Manny

Job Details: 09/08/2023

"Cc unit not dispense ice, verify and ice maker is broken and hanging loose in the bucket, bucket is jumping ; ordrng 1 W11347840 (Bucket) and 1 W10873791 (icemaker) and 1 WP2220458 (coupling) and 1 WPW10258544 (shaft) and 1 W10754509 (spring)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHV00

Near Cleveland, Ohio 44104

Manny

Job Details: 09/08/2023

"Cc unit no making ice, very and no water in tray, ran step 56 and found code E3 for thermistor issues, temps are good, ran harvest and fill test ice maker homes and fills, unit needs Ff ice maker replaced.; ordrng 1 W11658802 (Ice maker)"

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW1

Near Cleveland, Ohio 44105

Manny

Job Details: 09/08/2023

"Cc unit just clicking, verify and latch clicking, replaced with pre id, opt test ok"

We serviced a

KITCHENAID RANGE

Model KFGG504KPS3

Near Cleveland, Ohio 44105

Corina H

Job Details: 09/08/2023

Replaced the cooktop. Opt test ok.

We serviced a

MAYTAG WASHER

Model MVWB835DW0

Near Shaker Heights, Ohio 44122

Corina H

Job Details: 09/08/2023

"CC that there is water still in the tub. Confirmed. Found drain pump humming. Checked the drain pump clear. Started draining. Advised Cust the drain pump could be seizing up and will need a new drain pump. Cust does not want to repair ; ordrng 1 WPW10581874 (Drain pump), and 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

We serviced a

MAYTAG WASHER

Model MVWC415EW0

Near Walton Hills, Ohio 44146

Bill

Job Details: 09/08/2023

"Cc unit seems to take to long, could not confirm. Found no error codes, did find that it has low water pressure, not enough to trigger code. ran diagnostics auto test. Ran spin and rinse cycle, opt test good. Suggest customer have plumber come and replace water spigots."

We serviced a

KITCHENAID OTR MICROWAVE

Model KMHC319LBS00

Near Ashtabula, Ohio 44004

Dan

Job Details: 09/08/2023

"Installed new control and interlocks, op test good , magnetron thermostat and cavity thermostat are good, called whirlpool techline spoke to rich, found transformer open, unit needs new transformer, part is out of stock; ordrng 1 W11249660 (Transformer)"

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Conneaut, Ohio 44030

Dan

Job Details: 09/08/2023

"Customer complaint of noise during agitation, ran manual test cycle for heavy agitate and high speed spin, confirmed noise, found springy cat toy lodged in shield, removed, op test good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SMYM05

Near Eastlake, Ohio 44095

Jason N

Job Details: 09/08/2023

Cc unit leaking water in freezer section Found ice sheet built up on bottom of freezer section. Cleared ice from freezer section. Steamed down drain tube. Ensured good flow though. Op test good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Parma, Ohio 44134

Marie V

Job Details: 09/08/2023

"Cc that the unit open the freezer door when closing the fresh food section. Confirmed, if slam door it pops open, used petroleum jelly on seal and leveled unit. Advice cust to close door and it wont happen. Op test ok"

Our Service

Our Training