Service History 406 - Fred's Appliance

We serviced a

KITCHENAID WALL OVEN

Model KODE500ESS05

Near Avon Lake, OH 44012

Angel

Job Details: 09/15/2021

Customer called office to reschedule.

We serviced a

MAYTAG WASHER

Model MVWB765FW4

Near Wickliffe, OH 44092

Joe O

Job Details: 09/15/2021

Installed control and ui. Ran auto test and calibration. Op test ok

We serviced a

WHIRLPOOL WALL OVEN

Model WOS51EC0AS02

Near Solon, OH 44139

Brian M

Job Details: 09/15/2021

Cc no power Found thermal fuse open Replaced using truck stock OP Test Ok ; used 1 WPW10545255 (FUSE-THRML) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Mentor, OH 44060

Jason N

Job Details: 09/15/2021

"Cc unit freezer light is outConfirmed freezer LED module is nonfunctional. Replaced using customer supplied pre Id part. Per service pointer, Illumination returned to freezer section. Op test good."

We serviced a

KITCHENAID WALL OVEN COMBO

Model KOCE500ESS11

Near Aurora, OH 44202

Brian M

Job Details: 09/15/2021

Installed microwave door OP Test Ok Customer complaint about uneven baking Ran test bake found unit to heat up properly temp from left to right is only 2 degrees different Temp thermal coupler reading 355 and infrared temps from left to right are reading at 357 -356This is normal Unit is operating as designed

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near Mantua, OH 44255

Brian M

Job Details: 09/15/2021

Cc unit not working properly Found latch damaged and actuator popped off clutch Replaced latch and actuator Found cold water slowly entering Replaced valve using truck stock OP Test Ok ; used 1 W11210459 (VALVE) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Ashtabula, OH 44004

Dan H

Job Details: 09/15/2021

"Customer complaint that unit is not going through cycles, ran diagnostics found f0e5(off balance) and f0e3(overloaded) error codes, ran test cycle , all components working, unit is operating as designed"

We serviced a

FRIGIDAIRE RANGE

Model FFGF3017LSG

Near University Heights, OH 44118

Manny

Job Details: 09/15/2021

"Replaced igniter, opt test ok."

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Willoughby, OH 44094

Joe O

Job Details: 09/15/2021

Customer installed hoses

We serviced a

MAYTAG WASHER

Model MVWB835DW5

Near Strongsville, OH 44149

Gabriel P

Job Details: 09/15/2021

"Replace lid ran calibration pass,opt test ok"

We serviced a

WHIRLPOOL DRYER

Model MGD6230HW0

Near Ashtabula, OH 44004

Dan H

Job Details: 09/15/2021

"Installed new control, op test good"

We serviced a

MAYTAG SXS REFRIGERATOR

Model MFI2568AEW

Near Cleveland, OH 44118

Manny

Job Details: 09/15/2021

"Cc unit not freezing items, found evap cover in ice at the cap tube, tested thermistor and bimetal both within range, notice the compressor would start then shut off and keep doing that. Compressor is humming and over heating. Unit will be a seal system repair. Customer will not proceed with the repair.; ordrng 1 W10309989 (Compressor) and 1 12002730 (Evaporator) and 1 WPW10143759 (Drier), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Richmond Heights, OH 44143

Manny

Job Details: 09/15/2021

"Replaced heater, ran diagnostics cycle. Opt test ok. Advise customer to allow the unit to complete the drying cycle before opening the door."

We serviced a

MAYTAG WASHER

Model MVW6200KW

Near Ashtabula, OH 44004

Dan H

Job Details: 09/15/2021

"Customer complaint that lid is not locking and unit is not draining, ran drain and spin cycle, lid locked, unit spun, drain pump did not start, found drain pump unplugged, plugged in , drain pump started, op test good"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SHZ0

Near Kent, OH 44240

Brian M

Job Details: 09/15/2021

Cc unit not working properly Found sump getting power but not runningPump is under a 10 year warranty ran entitlement ; ordrng 1 WPW10591570 (pump&motor)

We serviced a

WHIRLPOOL WASHER

Model WTW8040DW4

Near Elyria, OH 44035

Gabriel P

Job Details: 09/15/2021

"Replace gearcase,and stator and agitator and valve then ran calibration and auto test pass,opt test ok also explain wife how to properly run washer"

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Lakewood, OH 44107

Manny

Job Details: 09/15/2021

"Replaced shifter actuator, ran calibration and manual wash. Opt test ok"

We serviced a

WHIRLPOOL OTR MICROWAVE

Model GH7208XRB0

Near North Ridgeville, OH 44039

Marie V

Job Details: 09/15/2021

"Took door apart and replaced handle, and light built for cust he had the bulb.Op test ok"

We serviced a

GE WASHER

Model GTWN8250D0WS

Near Pepper Pike, OH 44124

Corina B

Job Details: 09/15/2021

CC that the clothes do not come out damp and there is a grinding noise. Confirmed. Found the gearcase leaking oil. Part is nla. ; ordrng 1 WH38X21094 (Gearcase)

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Cleveland, OH 44135

Marie V

Job Details: 09/15/2021

"Cc that when you press start Unit starts to fill with water but then it stops and goes and stops and never fills. Plugged unit in tried to start a cycle, failed tried to run diagnostics failed. Unit is getting 122V at the control. Asked cust if unit stops running or when they wanted to use it didnt work. Cus said that it stopped draining and after start it started acting up. Unit will need drain pump and control board. ; ordrng 1 W11417466 (Control) and 1 W11399437 (Drain pump)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ05

Near Cleveland, OH 44109

Marie V

Job Details: 09/15/2021

Cc that the freezer light is not working. Confirmed replace freezer light op test ok

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FGHB2866PF3

Near Chagrin Falls, OH 44022

Corina B

Job Details: 09/15/2021

"CC that there is clumps of ice everyday. Confirmed. Found warm air coming into the ice maker. Will need new gaskets. ; ordrng 1 5303918784 (Gaskets), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

KENMORE WASHER

Model 110.21302012

Near Garfield Heights, OH 44125

Marie V

Job Details: 09/15/2021

"Cc that the unit will not drain. Confirmed and that when you try to run drain and spin unit will fill with water. Ran diag found error code of F5E1 ,f7e5 . Deleted error codes and ran drain and spin. Unit started working good. Ran auto test pass. Unit maybe had a glitch on control. Cust had unit unplugged when arrived. Advice cust to monitor unit. If start to have problem unit will need new drain pump."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Bedford, OH 44146

Marie V

Job Details: 09/15/2021

"Cc that the unit is not cooling. Confirmed took temps 33* on freezer 68* fresh food section. Found fresh food section evap frozen and freezer fan was not running. Check ohms on thermistor freezer is on range fresh food section is not, also cust had another tech take a look at the unit they replaced bimetal on freezer spiced it and put another one in tape out the wires. Ran diag evap not running check for power it had 89V and dropping to 0 in seconds and comes back up and drops down. Check outlet has 1#0V steady. Unit will need new main coNtrol. Fresh food section harness and freezer as well. Cust will call if they want to continue.; ordrng 1 W10843055 (Control) and 1 W11033168 (Fresh food section harness) and 1 W11032800 (Motor evap), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

JENN-AIR REFRIGERATOR

Model JS48SEDUDW01

Near Moreland Hills, OH 44022

Corina B

Job Details: 09/15/2021

Replaced the handle. Opt test ok ; used 1 SHIPPING (shipping and handling) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW5005KW0

Near Shaker Heights, OH 44120

Marie V

Job Details: 09/15/2021

Cc that the unit is not agitating. Ran diag found error code f7e6 motor fault. Found shifter off place. Replace shifter ran auto test and calibration. Op test ok

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Berea, OH 44017

David R

Job Details: 09/15/2021

"Replaced actuator, found no fill long fill error code. Both hoses on. A little sediment coming from hot side from hose. Ran till water was clear. Good. If needed in the future would order W11038689 water valve. As of today. Everything is good. Op test ok."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS00

Near Beachwood, OH 44122

Corina B

Job Details: 09/15/2021

CC that the ice maker does not stop making ice and rust on the racks. Confirmed. Found the arm to the ice maker not in the correct location. Reattached the arm. Gave part number for touch up paint for the bins. Opt test ok

We serviced a

AMANA RANGE

Model AGR5330BAW3

Near Cleveland, OH 44105

Marie V

Job Details: 09/15/2021

"Took POp. Cc that the oven rack are wrong. Confirmed oven rack are smaller they do not stay in. Found extra racks and asked cust if those were the new ones she said installers told her that thats for the old oven. I was able to install those in the oven. Explain cust that they might have switched them arrow down or something. Cust ask if the drawer was supposed to have a rack too , told cust that that part does not have a rack. Op test ok; ordrng 2 WPW10550642 (Oven racks)s"

We serviced a

MAYTAG DRYER

Model MEDX655DW1

Near Mentor, OH 44060

Jason N

Job Details: 09/15/2021

"Installed drive motor. Ran dryer op test, good tumble and heating. Op test good."

We serviced a

KITCHENAID DISHWASHER

Model KUDS01FLSS3

Near Bay Village, OH 44140

Angel

Job Details: 09/15/2021

Cc that the units door is not staying closed. Verified and the link on the left hand side broke off. Replaced the link kit tested and unit closing and opening an designed. Opt test ok.

We serviced a

KITCHENAID WALL OVEN

Model KODE900HSS00

Near Strongsville, OH 44149

David R

Job Details: 09/15/2021

"Cc unit seems like it is not heating properly, both ovens. Went through diagnostics, no error codes. Ran component activation. For both ovens, broil, bake, convection elements and fans all coming on and heating. All components working correctly. Calibrated both ovens 10+ higher. Tan 350* bake both ovens, temp test good. Service Pointer W11490379 goes over waiting additional 5-10 mins after preheat before adding food. Let customer know. Unit test good. Op test ok."

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC0

Near Elyria, OH 44035

David R

Job Details: 09/15/2021

"Cc unit is leaking every time using it. Customer took unit out of house and put in garage. Cannot hook up to a water source for testing. Let customer know that needs hookup in order to test. Checked underneath, no cracks of rips in hoses. Cannot diagnose properly. ; saved tckt"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Beachwood, OH 44122

Corina B

Job Details: 09/15/2021

"CC that the unit does work properly and there is a scratch in the top. Ran diag no codes. Started a load of clothes, had clothes thrown in the basket. Advised cust to wrap the clothes around the basket. Office to reschedule the appointment. ; ordrng 1 W11211509 (Top)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM01

Near Painesville, OH 44077

Jason N

Job Details: 09/15/2021

"Cc unit noises, sounds like marbles and chipmunksRan diagnostics functions, did not duplicate noise at this time. However, based on description of noise from customer, very well sounds like damper control noises. Ordering damper control. ; ordrng 1 WPW10594330 (Damper control)"

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KBS

Near Eastlake, OH 44095

Joe O

Job Details: 09/15/2021

Installed element. Ran test cycle. Op test ok

We serviced a

KITCHENAID REFRIGERATOR

Model KBRO36FMX01

Near Rocky River, OH 44116

Marie V

Job Details: 09/15/2021

Replaced main control. Ran diag to test all components pass. Op test okBrought core for return

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Mayfield Heights, OH 44124

Corina B

Job Details: 09/15/2021

CC that the unit is not powering on. Started a cycle powered on. Ran diag no codes. Ran a calibration. Started a cycle. Opt test ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Elyria, OH 44035

David R

Job Details: 09/15/2021

"Replaced control, ice bin, icemaker. Called for water. Temps are good. Op test ok."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Mentor, OH 44060

Joe O

Job Details: 09/15/2021

Cc: leaking from ice makerFound fill tube and fill cup frozen over. Needs water valve and fill tube; ordrng 1 W11043013 (valve) and 1 W11415785 (Fill tube)

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Avon Lake, OH 44012

Angel

Job Details: 09/15/2021

"Cc that unit did not spin or agitate. Ran diagnostics and found error code F7E6 Motor Fault. Verified under unit and shifter was out of place, replaced with the one from service pointer calibrated and tested unit and working as designed. Opt test ok."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ

Near Avon, OH 44011

Angel

Job Details: 09/15/2021

Cc that that unit is leaking. Could not physically see any water stains anywhere looked in back all water lines looked good drain pain was not cracked water valves looked good and no signs of water stains anywhere in back side of refrigerator or in front by the filter. Opt test ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5FVGXWS02

Near North Ridgeville, OH 44039

Marie V

Job Details: 09/15/2021

"Cc that the unit leaks from freezer a little puddle of water every day and that the ice maker takes too long to make ice. Ice maker had an ice stuck in it. Removed and cycled, very little water came to ice maker. Removed filter from unit and tested water at the door. Good pressure, put filter back in, And tried again, op test good. Advice cust to keep an eye on the ice maker most likely was not getting barely any water and thats why no ice was been produced. Also cleared out drain tube that was clogged causing a leak. Op test ok; ordrng 1 WPW10190965 (Ice maker), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

GE REFRIGERATOR

Model TFX20JRXAWH

Near Madison, OH 44057

Jason N

Job Details: 09/15/2021

"Installed defrost heater assembly. Turned cooling back on, advised customer to allow 24 hrs before restocking unit. Op test good."

We serviced a

MAYTAG WASHER

Model MVWC425BW0

Near Euclid, OH 44123

Joe O

Job Details: 09/14/2021

"Cc: no water in rinse cycleFound error codes f7e6(motor fault) f7e5(shifter fault). Ran auto test and calibration. Found water valves working. Unit is spinning, agitating, and draining. Found gear case leaking. Needs gear case and beltCustomer does not want to repair at this time; ordrng 1 W11454372 (Gearcase) and 1 WPW10006384 (drive belt), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KSUS22QDWH00

Near Willoughby, OH 44094

Joe O

Job Details: 09/14/2021

"Cc: not making iceIce maker cycled, water valve turned on. Found fill tube frozen. Needs water valve; ordrng 1 W10853654 (valve-inlt), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

KENMORE STACK W/D

Model 417.90802992

Near Mentor, OH 44060

Joe O

Job Details: 09/14/2021

"Cc: dryer loud, gets extremely hotFound rear bearing extremely loud. Needs bearingFound customers venting is restricted. Needs vent cleared.; ordrng 1 5303281153 (bearing kit-rear), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBW00

Near Oberlin, OH 44074

David R

Job Details: 09/14/2021

"Tax exempt. Took pics. Cc unit icemaker not working. Went into diagnostics, E2 lost position error. Tested fans, all fans each section working. Ice box fan is good. Dispenser is good. Icemaker needed. ; ordrng 1 WPW10764668 (Icemaker), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Chardon, OH 44024

Brian M

Job Details: 09/14/2021

Cc door not hitting switch Customer installed pad to hit switch Advised customer on issue and installed door spacer square from truck stock OP Test Ok ; used 1 WP2177331 (DOOR SPACER) from stock

We serviced a

FRIGIDAIRE FREEZER

Model FFFH17F2QWA

Near Westlake, OH 44145

Angel

Job Details: 09/14/2021

Cc that unit was not cooling. Verified power was good ran the thermostat and fan Were receiving power checked compressor and was kicking on at 2amps and staying at 1.33amps running normal called BJ and asked to unplug fan so i can see if the evap frosts up completely if not will need to order evap and drier filter. Waited 10mins and evap frosted up all around. Check the timer put it on defrost the heater was receiving 120vac but heater was not turning on. Will need heater with thermostat and timer. Ordering parts.; ordrng 1 5304496284 (Heater) and 1 5304518034 (Timer)

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFHS2611PFAA

Near Painesville, OH 44077

Joe O

Job Details: 09/14/2021

"Cc: not making iceFound ice maker is cycling, and sending voltage to water valve. Ohmed out water valve. Found water valve at 2 ohms. Needs water valve.Advised customer it is possible the ice maker failing could have resulted in the water valve failure. Could potentially need an ice maker also.Customer does not want to repair at this time ; ordrng 1 242252702 (valve), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL WASHER

Model MAV208DAWW

Near Olmsted Falls, OH 44138

Marie V

Job Details: 09/14/2021

"Replace motor and belt, ran unit. Op test ok"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Bedford Heights, OH 44146

Jason N

Job Details: 09/14/2021

"Cc unit not spinning/draining Customer stated that load of comforters and sheets came out wet at the end of the cycle, tried running cycle again, same result. Ran diagnostics, found code f0e5 for offbalance load. Ran auto test, all functions passed. Advised customer on load sizing and proper distribution of load during spin cycle. Ran wet clothing load on drain and spin. Unit properly spun clothing out. Unit is working as designed."

We serviced a

WHIRLPOOL RANGE

Model WFE320M0EB2

Near Ravenna, OH 44266

Brian M

Job Details: 09/14/2021

Installed switch OP Test Ok ; used 1 SHIPPING (shipping and handling) from stock

We serviced a

AMANA WASHER

Model NTW4605EW0

Near Eastlake, OH 44095

Corina B

Job Details: 09/14/2021

"CC that the unit shakes. Confirmed. Found the suspension rods worn. Will need new suspension rods. ; ordrng 1 W10780045 (Suspension rods), used 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW08

Near Painesville, OH 44077

Dan H

Job Details: 09/14/2021

"Customer complaint that unit never made ice, found ice maker turned off, turned on, ice maker did nothing, ice maker is receiving 14vdc, unit needs new ice maker, part is out of stock so not scheduling return appointment ; ordrng 1 W11546935 (Ice maker)"

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Kent, OH 44240

Brian M

Job Details: 09/14/2021

Installed pump and harness OP Test Ok

We serviced a

WHIRLPOOL RANGE

Model WFG550S0HZ2

Near Ashtabula, OH 44004

Joe O

Job Details: 09/14/2021

Installed control and door panel. Op test ok

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS02

Near Solon, OH 44139

Jason N

Job Details: 09/14/2021

"Cc unit frosting in freezer Customer stated that frost had built up in freezer section a few times, they were able to clear it out, but are afraid something is wrong and that it may happen again. Checked freezer door for sealing. Found occasionally freezer door slide on RH side will not pull door in tight to cabinet leaving half inch gap. Ordering freezer door slides. ; ordrng 2 WP13055901 (Door slides)s"

We serviced a

WHIRLPOOL WASHER

Model WTW8540BW1

Near Mentor, OH 44060

Joe O

Job Details: 09/14/2021

"Cc: grinding noise, bangingFound bearings loud in hand spin. Found stator and rotor rubbing together. Needs bearing kit, stator and rotorCustomer does not want to repair at this time ; ordrng 1 W10435302 (bearing) and 1 WPW10419333 (stator) and 1 280146 (rotor), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS4

Near Kent, OH 44240

Brian M

Job Details: 09/14/2021

Installed rails OP Test Ok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Bedford, OH 44146

Jason N

Job Details: 09/14/2021

"Cc unit frosting in freezer section .Found frost buildup in freezer section, no airflow to ff section. Evaporator fan is not running. Unit needs evaporator fan motor. Not showing in stock at Marcone, office to contact customer with next service date. ; ordrng 1 W11369036 (Evaporator motor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GX5FHTXVB08

Near Cleveland Heights, OH 44106

Manny

Job Details: 09/14/2021

"Cc unit ice maker stopped working and freezer gasket is ripped, tested Ice maker for power from L to N had 118.2VAC try to perform a harvest test from contact H to T ice maker not cycling unit will need an ice maker confirmed that gasket needs replacement ordering ice maker and FF gasket; ordrng 1 W10884390 (Ice maker) and 1 W10436252 (Ff door gasket), used 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"

We serviced a

MAYTAG DISHWASHER/B-IN

Model MDB7749AWM1

Near Shaker Heights, OH 44120

Manny

Job Details: 09/14/2021

"Cc unit not draining, ran diagnostics cycle drain pump operating. Unit is trying to drain, hear really small amount of water draining at the sink, follow the drain hose to the sink found a piece of flexible plastic tubing adapted to the drain hose as an extension to the unit drain, after a quick visual inspection found the plastic tubing kinked in multiple spots. Advise customer to replace the tubing with a longer drain hose. Customer want me to replace hose told her I cant since thats part of her plumbing not part of the unit. Unit is draining and working as designed."

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Avon, OH 44011

Angel

Job Details: 09/14/2021

Replaced control board only. The ui was not ordered only the front plastic face. Tested unit with control board only and working as designed did not need ui. Opt test ok.

We serviced a

KITCHENAID REFRIGERATOR

Model KFIV29PCMS03

Near Columbia Station, OH 44028

Angel

Job Details: 09/14/2021

"Cc that unit is not making ice. Verified and checked temperature and on freezer section its at 5* and fresh food section at 50*. Ran diagnostics found error code E5 timed ice did a harvest and passed , checked thermistor, fill test, and ice box fan and all working as should. Explained to customer because of the error code for the icemaker we recommend for it to be replaced. Gave estimate customer does not want to fix. Do not order part.; ordrng 1 WPW10764668 (Ice maker), used 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Seven Hills, OH 44131

Marie V

Job Details: 09/14/2021

Cc that the unit is making a loud noise and they unplugged unit because of noise. Plugged unit back in and heard the noise coming from condenser fan. Took panel off and found cardboard has gotten wet and it warped causing it to get in the blades on the fan. Found water line for dispenser kinked with condenser fan. Cut line that was broken and added a 5/16 union from T/S. Ask cust to run water to make sure that theres no more leaks. Pass. Op test okAdvice cust to allow unit 24 hours to reach normal temps. ; used 1 WR02X11330 (5/16 UNION) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Cleveland, OH 44120

Manny

Job Details: 09/14/2021

"Replace all parts ordered,opt test ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GZ25FSRXYY0

Near Walton Hills, OH 44146

Jason N

Job Details: 09/14/2021

"Cc unit leaking water below and on top of unitFound freezer gasket not sealing, condensation buildup around inside of freezer door. Gasket is solidified and molded. Needs new gasket. Leak on top from ice maker inlet tube, elbow is cracked, will need replaced. Gasket not showing in stock at Marcone, office to contact customer with next service date. ; ordrng 1 WPW10714545 (Freezer gasket) and 1 W11415785 (Ice maker inlet tube)"

We serviced a

WHIRLPOOL OTR MICROWAVE

Model WMH32519HZ6

Near Streetsboro, OH 44241

Brian M

Job Details: 09/14/2021

Replaced screen and front panel OP Test Ok

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JZ0

Near Mantua, OH 44255

Brian M

Job Details: 09/14/2021

Installed element Ran test bake OP Test Ok

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS4

Near Solon, OH 44139

Brian M

Job Details: 09/14/2021

Cc no power Found unit getting power but control not functioning Found UI to have pinched wire Needs UI and control; ordrng 1 W10803367 (panel-cntl) and 1 W10854216 (cntrl-elec)

We serviced a

MAYTAG WASHER

Model MVWC360AW0

Near Chagrin Falls, OH 44023

Brian M

Job Details: 09/14/2021

"Cc unit not washing properly Found oil in belt cover, clutch worn out and tub hub damaged Needs gearcase tub hub and clutch ; ordrng 1 W11454372 (Gearcase) and 1 W10721967 (drive pulley) and 1 W10528947 (drive hub kit)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KSRV22FVMS00

Near Chagrin Falls, OH 44023

Brian M

Job Details: 09/14/2021

"Cc of no ice Found emitter eye giving error Needs transmitter and receiver board ; ordrng 1 W10757851 (optic bd set ref), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ

Near Westlake, OH 44145

Angel

Job Details: 09/14/2021

"Cc that light would not turn off. Confirmed unplugged unit and tried to reset but nothing happened relay on control is stuck closed. Will need control board replaced. Customer will not fix. Do not order part.; ordrng 1 W11342846 (Control board), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

CROSLEY WASHER

Model CAW38125HW0

Near Cleveland, OH 44111

Angel

Job Details: 09/14/2021

Drive motor and control board have been replaced. Ran calibration and auto test. Opt test ok.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Euclid, OH 44132

Corina B

Job Details: 09/14/2021

CC that there is not enough water and the clothes are coming out wet. Ran diag no codes. Started a deep fill with a blanket. Filled properly. Advised cust to use 1-2 tablespoons of he detergent and wrap the clothes around the basket. Opt test ok

We serviced a

WHIRLPOOL DRYER

Model LER6620PQ1

Near Jefferson, OH 44047

Dan H

Job Details: 09/14/2021

"Customer complaint that lint trap has never had to be cleaned, started timed dry cycle, unit heated, good airflow out of unit, good airflow outside, found door switch broken, unit needs new door switch, dryer venting is good, customer does not want repair at this time, customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube ; ordrng 1 WP3406107 (Door switch), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF590SAJB0

Near Oberlin, OH 44074

David R

Job Details: 09/14/2021

Cc middle rack hitting gaskets. Replaced gasket and tested. Showed customer. Opening and closing. Racks coming out no problem. Good. Op test ok.

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Maple Heights, OH 44137

Jason N

Job Details: 09/14/2021

"Cc unit still making noisesCustomer stated unit is making whining noise when agitating. Ran auto test, no abnormal sounds heard, all functions passed. Had customer run normal load w/clothing. Squealing noise coming from splutch when in agitation. Replaced splutch using truck stock part. Restarted normal cycle, no abnormal sound heard. Op test good. ; used 1 W10721967 (PULLEY) from stock"

We serviced a

SAMSUNG DRYER

Model DV210AEW/XAA

Near Jefferson, OH 44047

Dan H

Job Details: 09/14/2021

"Customer complaint that unit is not heating, centrifugal switch is not closing, unit needs new motor, customer does not want repair at this time ; ordrng 1 DC31-00055G (Motor), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

GE WASH/DRY STACK

Model GUD27ESSM1WW

Near Pierpont, OH 44082

Dan H

Job Details: 09/14/2021

"Customer complaint that washer is not powering up and dryer is not heating, found unit is not receiving correct power from supply, advised customer that they need an electrician to correct power supply"

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFH05

Near Mayfield Heights, OH 44124

Joe O

Job Details: 09/14/2021

Installed gasket. Steamed gasket. Op test ok

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Cleveland, OH 44119

Corina B

Job Details: 09/14/2021

CC that the unit is not washing the clothes. Confirmed. Found service pointer to replace the shifter. Replaced the shifter from t/s. Ran a calibration. Opt test ok. ; used 1 W10913953 (ACTUATOR) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW07

Near Cleveland, OH 44128

Manny

Job Details: 09/14/2021

"Cc ice maker leaks when filling, found ice maker fill tube pushed too far back, Reset fill tube on ice maker, opt test ok"

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29PBMS02

Near Wellington, OH 44090

David R

Job Details: 09/14/2021

Cc unit leaking. Found water dripping from icemaker. Either double filling or leaking from dual valve. Ordering both to replace at same time. Turned icemaker off until replaced. ; ordrng 1 WPW10341329 (Dual valve) and 1 WPW10764668 (Icemaker)

We serviced a

AMANA WASHER

Model NTW4516FW1

Near Brook Park, OH 44142

David R

Job Details: 09/14/2021

"In basement. Cc water is leaking from somewhere. Asked customer does it leak way after using unit, yes. In the middle of night. Most likely no washer. Drain issue in house. Pulled unit out, took back off. Ran washer and filled, drained, no leaks. Unit is good. Advised customer to contact plumber to check house drain.; used 1 SENIORDISCOUNT (senior discount) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF305ESS03

Near Beachwood, OH 44122

Corina B

Job Details: 09/14/2021

CC that the door gasket is ripping. Confirmed Will need a new gasket. Office to reschedule. ; ordrng 1 W10830162 (Gasket)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Cleveland, OH 44134

Marie V

Job Details: 09/14/2021

"Cc that the lights on unit are turned on and it wouldnt stop making a noise. Confirmed found water on the float switch tray. Cleared out and leveled unit , tilted back a little. Ran unit op test ok. No leaks. Advice cust to run hot water before starting the unit. Op test ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Parma, OH 44129

Marie V

Job Details: 09/14/2021

"Replaced control, ui, evap harness , motor fan and evaporator thermistor. Defrosted evap. Op test okBrought cores for return ; used 1 WPW10384183 (THERMISTORXXACADEMY RETURNXX) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDEH01

Near Pierpont, OH 44082

Dan H

Job Details: 09/14/2021

"Customer complaint of frost build up on back wall of fresh food section , confirmed, found fresh food section evaporator frozen solid, unit needs new control and evaporator fan/thermistor ; ordrng 1 W11033168 (Evap fan) and 1 W10843055 (Cntrl)"

We serviced a

MAYTAG REFRIGERATOR

Model MFI2570FEZ08

Near Cleveland, OH 44104

Jason N

Job Details: 09/14/2021

"Cc unit doors not aligned. Adjusted door leveling using adjustment feet. Doors even, customer satisfied with leveling. Op test good."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Cleveland, OH 44109

Marie V

Job Details: 09/14/2021

"Took POP, BJ helped confirm Date of purchase. Cc that the unit will not wash. Started unit and filled with water but motor did not start. Check for power getting to motor 117V. Unit will need assembly pump motor. ; ordrng 1 W11025157 (Assembly pump motor)"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Conneaut, OH 44030

Dan H

Job Details: 09/14/2021

"Installed new belt and pulley, op test good , customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube"

We serviced a

JENN-AIR DISHWASHER

Model JDTSS246GL0

Near Cleveland Heights, OH 44106

Jason N

Job Details: 09/14/2021

"Installed UI console. Ran diagnostics test, ghost button pushes still happening. Called Techline. No bulletins, sounds like a defective UI console was sent out. Order another UI console and replace. Reordering UI console and adding main control.; ordrng 1 W11308811 (Main control) and 1 W11302461 (UI control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ04

Near Mayfield Heights, OH 44124

Corina B

Job Details: 09/14/2021

Replaced the housing and plate. Opt test ok.

We serviced a

MAYTAG WASHER

Model MVWC415EW1

Near Conneaut, OH 44030

Dan H

Job Details: 09/14/2021

"Customer complaint that unit fills up but doesnt wash just clicks, ran diagnostics no error codes found, found actuator not shifting between spin and agitate, found shift lever broken, unit needs new shifter, installed new shifter, op test good DO NOT RESTOCK PLEASE; used 1 W10913953 (ACTUATOR) from stock"

We serviced a

ELECTROLUX WASHER

Model GLWS1339CS1

Near Lyndhurst, OH 44124

Corina B

Job Details: 09/14/2021

"CC that the unit shakes in a spin. Checked the springs, good. No oil leaking. Started a spin with no clothes, good. Started a rinse and spin with sheets. Started a load with towels and sheets, started to shake. Call BJ checked the snubber ring, spins good. Will need the snubber ring and the belt. Will need 2 techs if returning, ; ordrng 1 5308002385 (Snubber ring) and 1 134511600 (Belt), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Cleveland, OH 44109

Angel

Job Details: 09/14/2021

Cc that non of the burners ignite. Confirmed they werent so i checked power to spark module and had 116vac but nothing igniting replaced spark module tested and unit working as designed. Opt test ok.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Beachwood, OH 44122

Jason N

Job Details: 09/14/2021

"Cc unit going off balanceCustomer stated unit is still going off balance. Ran diagnostics, no fault codes stored. Ensured unit is level on floor, no movement. Found service pointer W11560447 pertaining to f0e9 off balance pause, unit needing software update. Had customer install Maytag app and connect unit to WiFi for update."

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