We serviced a
GE WASHER
Model GTW460ASJ4WW
Near Mentor, OH 44060
Joe O
Job Details: 11/17/2021
Installed control entered diagnostics. Tested. Op test ok
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Mentor, OH 44060
Joe O
Job Details: 11/17/2021
"Cc: not washingFound sump is receiving proper power, but not washing. Needs sump assemblyCustomer does not want to repair at this time; ordrng 1 W11087376 (pump&motor), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Painesville, OH 44077
Joe O
Job Details: 11/17/2021
Installed control and water valve. Ran auto test and calibration. Op test ok
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Andover, OH 44003
Dan H
Job Details: 11/17/2021
"Installed new gearcase, op test good"
We serviced a
WHIRLPOOL RANGE
Model MGR6775ADS
Near Conneaut, OH 44030
Dan H
Job Details: 11/17/2021
"Customer complaint of noises, upper oven burner lights , lower oven burner lights, all cooktop burners light, both ovens heated to temperature, unable to turn upper oven off, upper oven cancel button is not working, unit needs new control; ordrng 1 WPW10166969 (Cntrl), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDB9979SKZ0
Near Conneaut, OH 44030
Dan H
Job Details: 11/17/2021
"Customer complaint that unit is not draining, confirmed, installed new drain pump, op test good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Willoughby, OH 44094
Corina B
Job Details: 11/17/2021
Replaced the bin. Checked the church and cube ice. Opt test ok.
We serviced a
WHIRLPOOL RANGE
Model KSGG700ESS1
Near Bay Village, OH 44140
Angel
Job Details: 11/17/2021
Replaced console and knob bezels. Opt test ok.
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Olmsted Falls, OH 44138
Angel
Job Details: 11/17/2021
"Cc that unit is not draining or finishing cycle. Ran diagnostics and found error code F0E3 overload, ran a diagnostics cycle and passed. Verified under unit to see if everything looked good and found that gearcase is leaking will need to replace gearcase. Replaced gearcase from truck stock ran calibration and auto test and passed. Explained to customer that 6 to 8 regular bath towels for a full load and 1 to 2 tablespoons of detergent to wash clothes. Opt test ok.; used 1 W11455453 (CABRIO GEARCASE) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Kent, OH 44240
Brian M
Job Details: 11/17/2021
Recovered refrigerant Installed compressor and evap Pressure tested with nitro 150 psi no changes Ran 30 inch vac for 20 min Watched no change Recharged with 5.5 oz r134a Pressure sitting at 5 normal frost pattern OP Test Ok Advised to watch
We serviced a
MAYTAG DRYER
Model MED6200KW0
Near Olmsted Township, OH 44138
Angel
Job Details: 11/17/2021
Cc that handle on door was broken and moisture sensor was cracked. Confirmed both were broken replaced both parts. Opt test ok.
We serviced a
MAYTAG WASHER
Model mvw6230hw2
Near Mantua, OH 44255
Brian M
Job Details: 11/17/2021
Cc of leak Found new valve boot to be smashed Replaced using old valves boot Ran test cycle OP Test Ok
We serviced a
WHIRLPOOL WASHER
Model MHW5630HC2
Near Garrettsville, OH 44231
Brian M
Job Details: 11/17/2021
Installed control Advised to watch
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Perry, OH 44081
Joe O
Job Details: 11/17/2021
"Cc: noise, dentCustomer stated dent popped itself out. Could not see a dent. Found intermittent small popping noise durning cooling. Coming from freezer compartment. Found noise is from r134 running though cap tube into evaporator. Advised customer this is a normal sound, and will harm anything. Op test ok"
We serviced a
GE OTR MICROWAVE
Model JVM6175DF1WW
Near Madison, OH 44057
Joe O
Job Details: 11/17/2021
Cc: not workingFound loose connection on thermal fuse. Re seated connection tested. Op test ok
We serviced a
WHIRLPOOL WASHER
Model MHW5100DW0
Near Ashtabula, OH 44004
Brian M
Job Details: 11/17/2021
"Cc of unit not functioning properly still Found error f3e1 Ran diagnostics test no issue found Followed tech sheet new pressure sensor was already installed Advised on replacing acu and drain pump Customer does not want to repair at this time ; ordrng 1 WPW10605427 (pump-water) and 1 W11029844 (cntrl-elec), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID RANGE
Model KFGD500ESS04
Near Avon, OH 44011
Angel
Job Details: 11/17/2021
Cc that none of the ovens were working. Tried to preheat oven and would not ignite found that the bake igniter on the top oven was opened would not light up. Replaced igniter and tested unit both oven working as should now preheated as should. Opt test ok.; used 1 12400035 (IGNITER) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Avon, OH 44011
Angel
Job Details: 11/17/2021
Cc that unit was not washing there clothes. Ran diagnostics and tried to do a manual agitation and would not agitate. Looked under washer and shifter was out of place. I replaced shifter with new one and ran a calibration and auto test and passed. Unit is agitating and working as should. Opt test ok.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Lorain, OH 44055
Angel
Job Details: 11/17/2021
Cc that unit is not turning on. Tested unit and it would not do anything and unit was locked checked power at outlet and has 120vac also checked power at control board and tested good but the led is not on found control board burnt out at the latch connector will need new main control board and latch replaced. Had to break the latch to get opened for the model number. Ordering parts.; ordrng 1 W11498796 (Control board) and 1 W11307244 (Latch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM05
Near North Ridgeville, OH 44039
Gabriel P
Job Details: 11/17/2021
"Damper making loud noise,ordering ; ordrng 1 W11087463 (Damper), used 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Madison, OH 44057
Brian M
Job Details: 11/17/2021
Customer stated they did not receive parts hold off on ordering Cc unit not powering on Found power cord burntAdvised on getting cord replaced first
We serviced a
WHIRLPOOL WASHER
Model WFW9400SW01
Near Chagrin Falls, OH 44023
Brian M
Job Details: 11/17/2021
Installed washer door hingeOP Test Ok ; used 1 SHIPPING (shipping and handling) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED2FHEXST00
Near Solon, OH 44139
Brian M
Job Details: 11/17/2021
"C of icemaker leaking Found seal in icemaker leaking Needs icemaker ; ordrng 1 WPW10190965 (icemaker), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED5500XW0
Near North Olmsted, OH 44070
Gabriel P
Job Details: 11/17/2021
"Pulley making a squeak sound giving estimate replace from t/s opt test ok ; used 1 WED5500XW0 (Pulley), and 1 SENIORDISCOUNT (senior discount) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Madison, OH 44057
Dan H
Job Details: 11/17/2021
"Customer complaint of condensation on outside of cabinet, found unit stuffed next to a tall pantry cabinet advised customer that unit should have at least 1 of space for air flow, unit is operating as designed"
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ0
Near Willoughby, OH 44094
Corina B
Job Details: 11/17/2021
"CC that the drawer is not on correct, there is a dent on the side, and there is part of the seal missing on the cooktop. Confirmed. Relined the drawer. Advised cust that this had a discount on model. Took picture of the cooktop seal. Office to reschedule ; ordrng 1 W11156895 (Cooktop)"
We serviced a
WHIRLPOOL WASHER
Model WTW6600SW2
Near Willoughby, OH 44094
Corina B
Job Details: 11/17/2021
CC that there is a loud noise in the spin. Confirmed. Found the bearings are worn. The lid is broken. Will need a new lid and bearings. Lid is nla. ; ordrng 1 W10435302 (Bearing) and 1 8565267 (Lid)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Lorain, OH 44055
Marie V
Job Details: 11/16/2021
"Cc that the unit will not pass rinse. When arrived unit was flashing in rinse, canceled cycle and ran diag, error code F2E1 stuck Key, F7E1 basket speed fault, ran auto test, unit did not agitate, or spin, it just humming. Unit will need new capacitor.; ordrng 1 W11158830 (Capacitor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHZ00
Near Elyria, OH 44035
Gabriel P
Job Details: 11/16/2021
Parts Is not whats needed it will need a control kit w11533211 all test when good and found service pointer on controls but they are no where in the country customer will call whirlpool for concessions and to see if they can expart the part also took new part for return ; ordrng 1 W11533211 (Control kit)
We serviced a
WHIRLPOOL DRYER
Model WED75HEFW0
Near Lorain, OH 44053
Angel
Job Details: 11/16/2021
Cc that unit is rattling and loud. Confirmed unit is vibrating a lot. Took apart unit and checked blower wheel and was full of lint causing it to go off balance and vibrating. Cleaned out all lint and replaced all parts tested unit and sounds and works as should. Opt test ok.
We serviced a
WHIRLPOOL COMPACTOR
Model TU950QPXS2
Near Painesville, OH 44077
Dan H
Job Details: 11/16/2021
"Installed new power nuts and wheel, op test good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ08
Near Mentor, OH 44060
Brian M
Job Details: 11/16/2021
Cc ice is not breaking apart Found ice to be stuck together coming out of icemaker Replaced icemaker Advised to watch
We serviced a
MAYTAG WASHER
Model MHW6630HC2
Near Middlefield, OH 44062
Brian M
Job Details: 11/16/2021
Cc of washer still leaking Found water traces on the outside of soap dispenser Seems to be leaking from around seams Reordering soap dispenser ; ordrng 1 W11524103 (Drawer) and 4 WP8534022 (screw)s
We serviced a
GE REFRIGERATOR
Model PSS26SGPASS
Near Chagrin Falls, OH 44023
Brian M
Job Details: 11/16/2021
Installed filter head Can not confirm operation water is shut off Advised customer on replaced valve ; used 1 SHIPPING (shipping and handling) from stock
We serviced a
MAYTAG DRYER
Model MEDB766FW0
Near Eastlake, OH 44095
Corina B
Job Details: 11/16/2021
CC that the dryer does not dry the clothes has moisture on the door and the vent. Confirmed. Can not checke the vent due on top of the roof. Removed the vent had water inside the vent. Turned the dryer on for 30 minutes with wet towels. Towels came out dry. Advised cust to call dryer vent wizard to have the vent cleaned. Opt test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV00
Near North Ridgeville, OH 44039
David R
Job Details: 11/16/2021
Replaced icemaker. Ran harvest and called for water. Unplugged for 5 mins to reset codes. Good. Give time for unit to cool then drop ice. Op test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model n/a
Near Elyria, OH 44035
Gabriel P
Job Details: 11/16/2021
Customer said expert appliance show up and put icemaker today that he dont need service
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Cleveland, OH 44144
Gabriel P
Job Details: 11/16/2021
"Found a defective shifter replace,opt test ok"
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JW1
Near Painesville, OH 44077
Joe O
Job Details: 11/16/2021
Installed control and dsi board. Ran test bake and broil. Op test ok
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Columbia Station, OH 44028
David R
Job Details: 11/16/2021
"Replaced heater. Ran diagnostics test, good. Op test ok"
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near South Amherst, OH 44001
Marie V
Job Details: 11/16/2021
"Cc that when you try to start the cycle it will not let you. Confirmed. Ran diag found error code F2E1 UI stuck button. Ran test for UI ,pass. Removed panel and verify VDC coming in to UI has 4.9VDC. Pass. Unit will need new UI.; ordrng 1 W11112656 (Ui)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS01
Near Perry, OH 44081
Jason N
Job Details: 11/16/2021
"Cc unit right side door not closing correctlyConfirmed unit RH ff door pops when closing. Installed cam and closer, op test no good, issue still remains. Found hinge pin is rotating with door causing cam to be out of proper orientation when door closes. Unit needs RH bottom door hinge.; ordrng 1 W11240748 (Bottom door hinge right)"
We serviced a
GE RANGE
Model JGP336BEV2BB
Near Cleveland, OH 44144
Gabriel P
Job Details: 11/16/2021
Found ignitor dirty and a little corrosion clean and sand ignitor then put back together and unit start working as design ; used 1 SENIORDISCOUNT (senior discount) from stock
We serviced a
GE WASHER
Model GTW485ASJ3WS
Near Painesville, OH 44077
Dan H
Job Details: 11/16/2021
"Customer complaint that unit is not washing, started normal wash cycle, unit filled and began washing, ran drain and spin cycle, unit spun, drain pump is working, unable to duplicate the problem , unit is operating as designed"
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS1
Near Painesville, OH 44077
Jason N
Job Details: 11/16/2021
"Cc unit door not staying closed Confirmed door unit door is not latching properly, door latch checks good. Feels like the door hinges may be warped. Ordering door hinges.; ordrng 1 WP8534854 (Left hinge) and 1 WP8534853 (Right hinge)"
We serviced a
WHIRLPOOL OTR MICROWAVE
Model WMH31017HW4
Near Painesville, OH 44077
Joe O
Job Details: 11/16/2021
"Cc: range light not working, not heatingFound unit pulling 14.3 amps. Found no bulb in socket. Needs magnetron, diode, and bulbMagnetron out of stock. Office to reschedule; ordrng 1 8206232A (lamp 40 watt) and 1 W11493410 (Magnetron) and 1 W11256462 (diode)"
We serviced a
MAYTAG DRYER
Model MGD6230HW0
Near Cleveland, OH 44109
Manny
Job Details: 11/16/2021
Installed new legs
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Strongsville, OH 44136
David R
Job Details: 11/16/2021
Cc unit FZ getting frost inside. Saw Amal gap on top. Heated up gasket to reform. Good. Leave closed for 15 mins. Good. Op test ok.
We serviced a
SAMSUNG DRYER
Model dv40j3000ewa2
Near Strongsville, OH 44136
David R
Job Details: 11/16/2021
"Cc unit display not coming on. Control sending 5vDC to diary board. Fuses check good. Ordering display control assembly ; ordrng 1 DC92-01736A (Display control), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near Chagrin Falls, OH 44023
Brian M
Job Details: 11/16/2021
Cc of frost build up Found bottom right of gasket not sealing Adjusted gasket OP Test Ok
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Cleveland, OH 44109
Gabriel P
Job Details: 11/16/2021
"Replace shifter,opt test ok"
We serviced a
KITCHENAID OTR MICROWAVE
Model KMHC319ESS0
Near Mentor, OH 44060
Joe O
Job Details: 11/16/2021
Installed door. Tested. Op test ok
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS01
Near Mentor, OH 44060
Joe O
Job Details: 11/16/2021
"Cc: interior ceramic coating chipping offFound in upper over ceramic coating chipping off. Spot is roughly 2 1/2 in length and 1/2 wide. It is part of the liner, cosmetic issue, it does not effect operation, and liner is not replaceable. Called whirlpool tech line. Whirlpool having phone system issues. Could not contact Techline. Spoke with BJ, he stated to write it up. Advised customer to contact whirlpool consumer and advise it is not a replaceable part."
We serviced a
KITCHENAID REFRIGERATOR
Model KSC24C8EYY02
Near Sheffield Lake, OH 44054
Angel
Job Details: 11/16/2021
Cc that unit is not making ice and leaking water. Unit is making ice but small cubes of ice because the main line for the ice maker in the dual inlet valve cracked tried to fix issue but valve is not sealing the line properly and keeps leaking when ice maker is calling for water will need valve replaced. Gave estimate to customer and said she will wait for now and if she decides to continue fix she would call the office back. Do not order parts.; ordrng 1 WPW10341320 (Valve) and 1 WPW10279882 (Tube)
We serviced a
MAYTAG WASHER
Model MVWC465HW
Near Avon Lake, OH 44012
Angel
Job Details: 11/16/2021
"Cc that unit was not working properly and had a smell like something burning. Ran diagnostics and found error code F7E6 motor fault, also did a manual agitation in diagnostics and found that the agitation was not functioning. Looked under washer and shifter was out of place which unit from trying to agitate but not being able to starts to have that burning smell replaced with new shifter ran calibration and auto test and passed unit working as designed. Opt test ok. Tried calling safety a few times but call would not go through.; used 1 W10913953 (ACTUATOR) from stock"
We serviced a
KITCHENAID RANGE
Model KSEG700ESS0
Near Chagrin Falls, OH 44022
Brian M
Job Details: 11/16/2021
"Cc UI is not making proper selections and not working properly Found 10 UI mis communications errors Advised on UI and control replacement Customer is 3 months past parts warranty he will call whirlpool to see if they will still cover ; ordrng 1 W10915661 (panl-cntrl) and 1 WPW10453975 (cntrl-elec), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Cleveland, OH 44111
Gabriel P
Job Details: 11/16/2021
"Replace control and sensor,opt test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ET9FHTXMQ03
Near Euclid, OH 44132
Corina B
Job Details: 11/16/2021
Replaced the housing. Opt test ok ; used 1 SHIPPING (shipping and handling) from stock
We serviced a
MAYTAG WASHER
Model MVWB765FC1
Near Euclid, OH 44132
Corina B
Job Details: 11/16/2021
"CC that there is a fault code of f5. Confirmed. Unit would not go into diag. F5 would flash. Replaced the latch from t/s. Ran diag cleared the codes. Ran a calibration. Started a drain and spin. Opt test ok. ; used 1 W10810403 (LID LATCH), and 1 SENIORDISCOUNT (senior discount) from stock"
We serviced a
KITCHENAID COOKTOP GAS
Model KFGS366VSS01
Near East Cleveland, OH 44112
Manny
Job Details: 11/16/2021
"Cc unit keeps sparking, verify that unit will keep sparking, Customer will contact wpl for a concession, we will order parts after authorization from wpl. Unit will need a spark module and switch harness.; ordrng 1 WP8286686 (Switch harness) and 1 WP8286828 (Spark module), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Mentor, OH 44060
Joe O
Job Details: 11/16/2021
"Cc: not washingFound unit is filling, sump receiving proper power. Unit is not washing. Needs sump assemblyCustomer does not want to repair at this time ; ordrng 1 W11087376 (pump&motor), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS00
Near Chagrin Falls, OH 44022
Brian M
Job Details: 11/16/2021
Cc unit is freezing up in fridge section Found ice build up From previous experience this is an issue with thermistor and fan Needs thermistor abs fan kit ; ordrng 1 W10316760 (thermistor) and 1 W11098695 (fan-scroll)
We serviced a
KITCHENAID REFRIGERATOR
Model KBFO42FSX00
Near Shaker Heights, OH 44120
Corina B
Job Details: 11/16/2021
Replaced the ice maker. Opt test ok ; used 1 SHIPPING (shipping and handling) from stock
We serviced a
AMANA DRYER
Model NED4655EW1
Near Warrensville Heights, OH 44128
Corina B
Job Details: 11/16/2021
CC that the heat never shuts off or the timer. Confirmed. Found the heater welded to the cabinet. Found the back panel dented. Took pictures. Replaced the heater from t/s. Opt test ok. ; used 1 279838 (ELEMENT) from stock
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Cleveland Heights, OH 44118
Manny
Job Details: 11/16/2021
"Cc unit not operating, ran diagnostics and found error code F7E4 for Basket Re-engagement Failure. And F6E3 for Communication Error: ACU Cannot Hear MCU clear codes and ran diagnostics cycle when unit get to spin part basket spins really slow. Took rotor off and found some deterioration, Try engaging the shifter through diagnostics and wont engage.; ordrng 1 W10734521 (Slider) and 1 W10915701 (Rotor) and 1 W11419171 (Control)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN602EPA01
Near Willoughby, OH 44094
Joe O
Job Details: 11/16/2021
Installed gasket. Gasket is sealing. Op test ok
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Solon, OH 44139
Brian M
Job Details: 11/16/2021
Cc unit not getting cold water Found valve not opening Replaced valve Ran test OP Test Ok
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Parma, OH 44130
David R
Job Details: 11/16/2021
"Cc unit not draining. Found drain plug on disposal not knocked out. Removed. Ran diagnostics, unit is good. Op test ok."
We serviced a
GE DISHWASHER
Model n/a
Near Beachwood, OH 44122
Manny
Job Details: 11/16/2021
"No serial number sticker on unit. Cc unit starts and shuts off a few seconds later and light start blinking, ran normal cycle and watch unit for 20 mins, still running, unit fill, wash and drain as it should. Cant duplicate issue, explain to customer that since there is no S/N sticker there is no much we can do if we need to order parts. Unit is working properly"
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Cleveland, OH 44119
Joe O
Job Details: 11/16/2021
"Installed control. Found unit not sensing lid. Ohmed out latch, found latch failed. Needs latch and strike; ordrng 1 W11394572 (Latch) and 1 W11457841 (Strike)"
We serviced a
WHIRLPOOL WALL OVEN
Model WOS51ES4EB02
Near Warrensville Heights, OH 44128
Corina B
Job Details: 11/16/2021
CC that the time and the sound does not work. Confirmed. Ran diag no codes. Reset the control. Was able to set the time and sound. Opt test ok.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN602EPA01
Near Solon, OH 44139
Brian M
Job Details: 11/16/2021
Installed freezer door OP Test Ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Seven Hills, OH 44131
David R
Job Details: 11/16/2021
"Cc unit FF top shelf items are freezing in front of damper. Took temps of each shelf in FF, ranging from 37-39* at this time compressor and FZ are running. Took temps in FZ ranging from 0- -1. Temp bars for FF set at 2 bars, FZ set at 3 bars. Checked and bottle of water is frozen on top shelf but also is right in front of air circulation, causing whatever is in front of diffuser will freeze. In owners Manual also else temp too cold, refrigerator side. Let customer know thats the way the Refrigerator is set up, FF gets cold air from FZ. So if something is in front of diffuser, blocking air circulation, can cause to freeze up. Went into diagnostics, all checks pass on sensors. Checked voltage and getting correct voltage where its suppose to. As far as components wise, all check in order and working correctly. Unit is working as designed. Just cannot block air flow circulation, turning and adjusting temp controls as well can help. Called techline to document. Went over everything done, went over findings today. Techline said to make sure no items are blocking diffuser, cold air directly from FZ, keep temp settings on control 2 or 3 bars. Customer to also read use and care guide if needed. Unit is good. Op test ok."
We serviced a
MAYTAG REFRIGERATOR
Model MFI2665XEB1
Near Cleveland, OH 44128
David R
Job Details: 11/16/2021
"Cc unit not cooling. Temp in FF 70, FZ 50. Found cooling off was on. Let customer know. Said have kids in the house. Most likely was turned on by accident. Went into diagnostics, checked components. Fans coming on, compressor coming on. Give 24 hours to cool back down to normal temps, 24-48 hours for ice. ; used 1 SENIORDISCOUNT (senior discount) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Garfield Heights, OH 44125
David R
Job Details: 11/16/2021
"Cc unit door will close, if closed will open back up through cycle. Customer had this delivered in May 6th, was swapped out by Best Buy because they couldnt fix it. Customer had POP, took pic. Good. Replaced latch and striker kit. Tested, good. Advised of not slamming door. Op test ok. ; used 1 279570 (LATCH) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Richmond Heights, OH 44143
Joe O
Job Details: 11/16/2021
Installed water valve. Tested. Op test ok
We serviced a
GE RANGE
Model JK3500SF5SS
Near Chardon, OH 44024
Joe O
Job Details: 11/16/2021
Installed blower fans. Ran test bake on both ovens. Op test ok
We serviced a
WHIRLPOOL DRYER
Model WED8700EC0
Near Mentor, OH 44060
Dan H
Job Details: 11/16/2021
"Customer complaint of squealing noise, confirmed, unit needs new pulley and rollers, installed new dryer repair kit, op test good ; used 1 4392067 (DRYER REPAIR KIT) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DBL5
Near Mentor, OH 44060
Dan H
Job Details: 11/16/2021
"Installed new control and user interface , op test good"
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290REP00
Near Avon Lake, OH 44012
Angel
Job Details: 11/16/2021
Replaced seal on right hand side door and steamed out fro proper fitment and seal around cabinet. Opt test ok.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS1
Near Williamsfield, OH 44093
Dan H
Job Details: 11/16/2021
"Installed new console, op test good"
We serviced a
MAYTAG DRYER
Model MGD7230HW1
Near Lakewood, OH 44107
Angel
Job Details: 11/16/2021
"Cc that unit will work fine in timed dry but nit when sensing clothes will still be wet. Did the test for the moisture sensors and passed also checked the resistance on the thermistor on the exhaust housing and was a little off. Called BJ to get his opinion and said to order control, moisture sensor harness, thermistor and thermostat to cover all parts that could be malfunctioning. Ordering parts.; ordrng 1 WP8577274 (Thermistor) and 1 WP3391912 (Thermostat) and 1 WPW10298258 (Harness) and 1 W11526014 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Lakewood, OH 44107
Gabriel P
Job Details: 11/16/2021
Check wires on light they good need module ordering also advise customer not to put anything in front vent cause other wise air flow will not circulate around unit and things start to freeze and also to make sure seal on ice box is not crooked and make sure is straight ordering part needed ; ordrng 1 W10632157 (Housing led) and 1 W11527432 (Led)
We serviced a
MAYTAG DISHWASHER
Model MDB7749SBM3
Near Rocky River, OH 44116
Angel
Job Details: 11/16/2021
Replaced bottom door seal and leveled feet a little more and ran unit for about 20 minutes and no leaks were detected. Opt test ok.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near Strongsville, OH 44149
David R
Job Details: 11/16/2021
"Same continuous issue, CC door seal will not stay on or when pulling out/ pushing in top rack, will grab onto seal and pull it off. went over upper rack hitting and grabbing onto the door seal, techline suggested replacing the top rack adjusters and upper rack and glides, if still having issues then recommend replacement of the entire tub. ; ordrng 1 WPW10350382 (Rack) and 1 W11259785 (Left track) and 1 W11259786 (Right track) and 1 WPW10546503 (Adjusters)"
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Kent, OH 44240
Brian M
Job Details: 11/16/2021
Cc unit not completing cycles Found error for long fillFound hot water not on Turned hot water on ran test cycle OP Test Ok Advised on water flow
We serviced a
KITCHENAID REFRIGERATOR
Model KFCS22EVMS5
Near Avon, OH 44011
Angel
Job Details: 11/16/2021
"Cc that unit is not making ice and bin was hard to pull. Verified and bin was stiff because of moisture buildup on track fixed issue and ice maker can not find home position tried to manually jump ice maker and tried to reset it but would not cycle will need ice maker replaced. Ordering part, office to reschedule part is out of stock.; ordrng 1 D7824706Q (Ice maker), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
SAMSUNG DRYER
Model DV330AGW/XAA
Near Conneaut, OH 44030
Dan H
Job Details: 11/16/2021
"Installed new thermal fuse, op test good"
We serviced a
KITCHENAID DISHWASHER
Model KDTM354ESS1
Near North Olmsted, OH 44070
Gabriel P
Job Details: 11/16/2021
"Part was not needed fix issue with unit, opt test ok returning part"
We serviced a
GE WASHER
Model n/a
Near Madison, OH 44057
Joe O
Job Details: 11/16/2021
"Customer stated they called and canceled service, because washer is working"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Lorain, OH 44055
Angel
Job Details: 11/16/2021
Cc that oven is not working. Confirmed tried to preheat oven to 350* and would not ignite used my watt meter to test the amperage on the igniter and was only pulling 2.54amps igniter is weak will need igniter replaced. Left as estimate for now till they get the receipt situation resolved. Opt test ok.; ordrng 1 W11176454 (Igniter)
We serviced a
MAYTAG REFRIGERATOR
Model MFW2055FRZ00
Near North Olmsted, OH 44070
Gabriel P
Job Details: 11/16/2021
"Found fitting on water line not install properly try fixing issue so far no leaks,opt test ok"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Elyria, OH 44035
Marie V
Job Details: 11/16/2021
"Cc that the unit is making a noise when agitating. Ran diag no error code , found cam stripped. Replaced cam and shifter from T/S. Calibrated unit, tested unit. Op test ok; used 1 W10721967 (PULLEY), and 1 W10913953 (ACTUATOR) from stock"
We serviced a
AMANA WASH/DRY COMBO
Model NED4655EW1
Near Willoughby, OH 44094
Jason N
Job Details: 11/16/2021
"Cc unit not turning on Found door switch lever broke. Unit needs door switch. Replaced using truck stock. Ran dryer op test, good operation and heat. Op test good. ; used 1 WPW10569603 (DOOR SWTCH) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW95HEDW0
Near Mentor, OH 44060
Jason N
Job Details: 11/16/2021
"Cc unit not workingCustomer stated she started the unit for a cycle, the door locked and it stopped right there. Found unit door locked. Would not go into diagnostics. Power cycled unit for 1 minute. Unit unlocked. Ran diagnostics, found code f8e1 for low fill. Ran diagnostics cycle, all functions passed. Started quick wash cycle, unit filled with water, locked door and tumbled. Could not duplicate a non function issue at this time."
We serviced a
WHIRLPOOL WASHER
Model WTW6800WW1
Near Strongsville, OH 44149
Marie V
Job Details: 11/16/2021
"Cc that the unit is leaving white residue the clothes. Started a quick cycle and let unit run for a while, started to have bubbles without detergent, no white things arround water , opened top cus cleaned up , explain cust that run a few cycles with white vinegar 2 cup to get as much as detergent residue out. Even if using 1-2 tablespoons theres residue from previous owner. Cust will use vinegar to clear that out. Op test ok"
We serviced a
WHIRLPOOL WALL OVEN
Model WOS31ES0JS01
Near Middleburg Heights, OH 44130
Marie V
Job Details: 11/16/2021
"Unit is not installed, no screws on the side, when you open the door the unit moves. Replaced ui tested good. Brought core for return"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Parma, OH 44129
Marie V
Job Details: 11/16/2021
"Cc that the floor under unit is burned. Took pics, called tech line. Had to call safety, told me that tell cust to call company to verify if floor meets heat resistance. But 7nit is working as designed. Cust will call safety and warranty."
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near Beachwood, OH 44122
Manny
Job Details: 11/16/2021
Replaced both electronic controls but still need control box since was sent wrong. Ordering control box. Took cores and wrong part for return.; ordrng 1 W10798005 (Control box)
We serviced a
WHIRLPOOL WASHER
Model LSC8244EZ1
Near Westlake, OH 44145
Marie V
Job Details: 11/16/2021
"Cc that when they shut the water for the house the washer drips water and it gets full and that the agitator is not working properly. Water is turned on right now, no water dripping from valve also found that agitator and cam are stripped. Unit will need new agitator. Explain cust that the water valve shuts by water pressure, is theres no pressure water valve will drip. ; ordrng 1 WP3946501 (Agitator) and 1 3363663 (Cam driven) and 1 285805 (Water Valve)"