Edward - Mentor, OH
We had two issues going on at the same time with our Kitchen Aid appliances. Both were ultimately fixed to our satisfaction. I would like to make a comment about an issue we had with our refrigerator. We were getting a replacement door from the manufacturer. The door was scratched upon installation and a new one was being ordered to replace it. There was an issue with the manufacturer in getting this door which resulted in some confusion. Thinking the issue was resolved, whirlpool closed the service order, stating that it can be opened with a phone call. When the employee from Fred's went to schedule the tech for the door, they saw the order was closed. Rather than calling Whirlpool to see what was going on, I was called and told the order was closed and to just throw the new door in the trash!?! After making a few phone calls myself I cleared up the confusion. I'm sure there was some frustration due the fact that this replacement was taking forever, but....
Great service from Corina
MARY - Willoughby Hills, OH
I think Corina did a great job...very determined to get the job done for us. I think she might have been slightly over her head on this particular job, and I think she should have had someone come out with her at least initially to help her through it. In the end, thanks to her great determination and professionalism, she got the job done. I would use Fred's appliance again and request Corina. She did everything she could to keep the costs down where possible. She's a good representative for your company. I can't say, however, that I'd buy another Jenn-Air product!
they fixed my fridge
FRED - Amherst, OH
on time good job
ROBERT - Painesville, OH
MARCIA - Rome, OH
Although we did not duplicate the problem Art was extremely thorough and knowledgeable. I really appreciated his input. He is fantastic and customer service oriented. Thank you Art!
As easy as could be!
LIZ - South Euclid, OH
I absolutely love the link they send to track your service person. That way you are not stuck home waiting for the 3 hour window. It allows you to see where on the schedule you are, where the service technician is (area code and respect to how many appointments ahead of you). The technician was knowledgeable, polite and cleaned up.
DREXIE - Mogadore, OH
ROBERTA - North Ridgeville, OH
DYMPNA - Chagrin Falls, OH
WILLIAM - Elyria, OH
Wonderful timely service. Very polite and knowledgeable.
BRAD - Madison, OH
BRIAN - Chagrin Falls, OH
ROBERT - Sheffield Lake, OH
ALISA - Parma, OH
JAMES - Mantua, OH
Got parts shipped to my home right away. appt. done as soon as convenient. I didn't have to wait to long to get dryer serviced. technician was excellent. explained my questions.
great felmale technician
ALAN - Mentor, OH
knew her stuff handled the machine with care and strength
Good service, did not get senior discount, my fault did not ask
DAVID - Middleburg Heights, OH
Service man was very good new the product, fixed it quickly
JEFF - Cleveland, OH
Jeff arrived on time. He quickly made the repair and explained in detail te work that was completed.
Bush - Chagrin Falls, OH
Very knowledgeable and respectful service person.
thanks for the persistant work to get the dishwasher running right
RON - Eastlake, OH
LISA - Olmsted Falls, OH
Very nice and they always do a good job
VALERIE - Brecksville, OH
SUSAN - Mentor-on-the-Lake, OH
Corina was knowledgeable, efficient and pleasure to have in my home.
JASON - Beachwood, OH
I'm a little disappointed with the result of the repair mans visit. He stated that I needed a plumber, even though the part that was bad was a part that came with the fridge.
Response from Fred's Appliance Service:
Hi Jason! Thank you for your review. I've reviewed your workorder. We found a plastic water supply line to your refrigerator. This is a flood hazard. In order to prevent a potential water damage claim, we advise you replace with copper. This was simply some friendly advice. If you have any other questions, you may call us at 888-453-7337 or email firstname.lastname@example.org Thank you! -The Fred's Team
MICHAEL - Chagrin Falls, OH
JANICE - Mentor, OH
Fred's has always been the Company who has given me the BEST repair service when in need.
JULIA - Moreland Hills, OH
Tonimarie - Timberlake, OH
Corinna repaired the washing machine (brand new only had one week). She took time and evaluated the issue. If I need anything else repaired I hope you send her.
CHRIS - North Ridgeville, OH
PAULA - Chesterland, OH
Patiently listened to my explaining problems. Did his best to rectify issues ... which are sadly design-related. Cannot rate cost and pricing as service was covered under warranty.
timely, thorough, honest and upfront
DIANNE - Geneva, OH
Whirlpool freezer collected water and ice from the condenser.
ROBERT - Ravenna, OH
Tech was excellent, completed the job quickly and I hope a permanent fix.
JOY - Conneaut, OH
Service man that came was very, very friendly! He explained everything in detail and was just an all around nice guy!
RANEESHA - Mentor, OH
Great Technician and great service!!!
VANESSA - University Heights, OH
Chris is an amazing technician and really has knowledge to get the job done in a professional way with expertise.
CAITLYN - Elyria, OH
Great service but wish they carried parts with them instead of having to come back another day after they order parts.
Great service professionals
DAVID - Bay Village, OH
MARY - Painesville, OH
Not pleased with my experience.
CHARLES - Strongsville, OH
We were not pleased with our experience. We told Alice what the problem was with the refrigerator when asking for a sooner appointment. Then the tech came with no parts. After the wrong part was ordered. we told the tech that we were leaving for vacation and told him to send the part to himself as we would not be home. Luckily our daughter swung by to water some plants and discovered the part on our front steps and brought the package into the house. We lost a lot of food out of the refrigerator because of the delay in fixing , And the sad part throughout this experience was that it turned out to be an easy fix if only the tech would have had some parts in his truck..
BERANRD - Eastlake, OH
Easy, friendly service
MICHELLE - Westlake, OH
Chris and the office staff along with the online portal at Fred's made this a painless process.
JOSEPH - Perry, OH
DAWN - Maple Heights, OH
CAROLYN - Solon, OH
The service man was right on time and very professional and did a wonderful job.
Great service and was really fast
TAYLOR - Cleveland, OH
They were great and kind
frank - Thompson, OH
Awesome very professional
Great Service and Extremely Helpful!
ANTHONY - Lorain, OH
ANTHONY - South Euclid, OH
No additional opinion
"Oh, what a relief it is!"
JIM - Mayfield, OH
About 45 min after arriving, Corina neatly fixed the stove, no mess no fuss; all smiles. Enjoys her company and her customers! Great job!
DIANE - Elyria, OH
Tech was very thorough and got the job done quickly and efficiently.
CHRIS - Columbia Station, OH
PAM - Westlake, OH
JOHN - Eastlake, OH
Corina, was professional and did a fine job in the repair of our Dryer and Stove
MARY - Cleveland, OH
Service rep excellent
Good service, too long of a wait re: warranty repair
JASON - Shaker Heights, OH
A pleasant experience, good job!
DAVID - Lyndhurst, OH
The technician was very helpful and professional; she gave us insights into our appliance that we were not aware of.
Microwave Door Latch Innovative Repair
Trail Boss - Bay Village, OH
Innovative repair of a microwave door which was no longer available. Swift, Accurate and Professional! Thanks Paul !! ~~~ LHC ~~~
CAROL - Aurora, OH
Experienced technician - appreciated that. Good service.
had great service,at an awesome price.
KEITH - Madison, OH
i had a great experience with Fred's appliance.my washer was fixed very quickly .
SANFORD - Mayfield Heights, OH
ELAINE - Brecksville, OH
He fixed the problem, but it came back the next day.
PATRICIA - Euclid, OH
Explained everything to me
Great service. Covered under warranty.
KATHRYN - Ashtabula, OH
We were without a working refrigerator for two weeks due to the fact that Fred's Appliance is the only contractor in the area that completes warranty repairs for Lowe's.
GAYLE - Cleveland Heights, OH
Chris was most careful, thorough, considerate and thoughtful. He was terrific.
JOSEPH - Chardon, OH
Jeff was our service guy today and he has been great the last 2 times he has been here. He is very curtious and explains what he is doing. He is very personable and was very knowledgeable about the appliance we needed repaired.
LINDA - Amherst, OH
Very nice service man, experienced and diagnosised the problem within a few minutes.
Good job very informative
DAVID - Painesville, OH
Knowledgeable thoughtful and conscientious technician. Great service. Will tell my neighbors.
KATHY - Painesville, OH
Great, timely and efficient.
MARIE - East Cleveland, OH
DENISE - Wickliffe, OH
Your customer service has no respect for the customers time needs when you tell them in advance the scheduled time needed they completely disregard what you had asked for and schedule your time that works for them.
Professional timely icemaker repair
KENNETH - Avon Lake, OH
Quick diagnosis and repair. Painless.
GEORGE - Solon, OH
The gentleman was on time for both visits and had the job finished quickly. Was very professional.
ARTHUR - Strongsville, OH
GARY - Parma, OH
Dependable, knowledgeable, polite service.
GAIL - North Olmsted, OH
Truly impressed with Paul, the technician! Friendly, polite, efficient, knowledgeable. Another superb experience woth Fred's.
TIM - North Olmsted, OH
Professional & Efficient
Wheeler - Warrensville Heights, OH
Fred's service was prop, polite and straight to business.
TERRY - Chardon, OH
Paradise - Ravenna, OH
As usual, excellent service
Great, Efficient Service!
STACEY - Eastlake, OH
Arthur was very kind and he gave me some very good tips about my washer. He was on time and done in a flash. Thank you.
JEAN - Mantua, OH
Serviceman Robert did a great job diagnosing the problem with our refrigerator. Parts were ordered and it was fixed in a week. He was extremely knowledgeable, personable and a pleasure to deal with.
CLIFFORD - Mogadore, OH
Technician was on time , very professional and knowledgeable! Would highly recommend
Robert was very knowledgeable and professional about services did a great job and excellent customer service
PAMELA - Middlefield, OH
CHRISTOPHER - Avon, OH
Thank you for the phone calls that Tech would be late & reminder call as well
GEORGE - University Heights, OH
Thomas - Parma, OH
James - Mentor, OH
your man Chris did a great job, very profesional.
JYLL - Olmsted Falls, OH
JAMES - Lorain, OH
REBECCA - Grafton, OH
DAVID - Painesville, OH
Your rep was knowledgable and efficient. He was also polite and very professional.
LaVerda - Avon Lake, OH
great work and inexpensive no parts to replace
Quick and Excellent Service
JEAN - Chagrin Falls, OH
Robert came when he said he would, identified the problem quickly, and repaired it in short order. He was professional and friendly, a real gentleman. This is the third time I have had Fred's Appliance handle repair work for me, and I have been highly satisfied every time. I recommend Fred's to all my friends. Thank you.
JANAK - Aurora, OH
keep with them all the time
Prompt & good service
Mikki - Kirtland, OH
Quick Service, Nice appliance repair man
DIANA - Avon Lake, OH
KELLY - Bay Village, OH
Brian was great! Helpful, on time, curtious.
VALERIE - Westlake, OH
I thought $89.95 service call fee, Plus and additional $92/hr labor cost was a bit steep!!! Dont think I'll be using this company again!
Antonio - Cleveland, OH
SALEM - North Olmsted, OH
Technician was very nice he knew what he was doing he was fast to diagnose the problem order the part. Came back following business day and repair the problem change the parts very fast very professional.
Short and sweet.
KELLEY - Westlake, OH
TONI - Painesville, OH
Art did a great job..found the problem quickly and fixed it..
Was reliable, neat and got the job done
SHARON - Beachwood, OH
STEPHEN - Avon Lake, OH
ROGENE - Cleveland, OH
Came in saw the problem fix it very nice person
RON - Ashtabula, OH
Finally!! Thank you Robert!!
CHRISTINA - Aurora, OH
While it took some time to figure out the exact problem and how to remedy it, Robert did a great job and I now have a working microwave! He is a true detective for sure!
Good service and repair
GRAYSON - Kirtland, OH
Fixed dishwasher under warranty.
LARRIE - Amherst, OH
Very good service
ELIZABETH - Cleveland, OH
SRINIVAS - Avon Lake, OH
Awesome service did a quick wonderful job
BARBARA - Elyria, OH
RALPH - Mayfield Heights, OH
The service was fantastic as were the office staff
Service tech Chad was great
TIM - Brook Park, OH
DAVID Hudak - Berea, OH
Chad (service person) called to tell me he was running early and asked if that was all right? (I was pleased with that - both his being early and that he called). Your company has very good communication regarding making the appointment and follow up on when they will arrive - Thanks. He did a good job checking the calibration of the oven, though the actual cooking temp was low compared to the set temperature and made the adjustment and rechecked it. (I appreciate that). The next day I did some baking and products came out properly baked without having to add baking time. It seems that that problem is corrected - more baking will let me know. I also questioned the amount of noise the oven makes when in the Bake mode. He "thought" that's the way Whirlpools are, said he could arrange to replace the fan, but didn't know if that would solve it. I have never had an oven that was that noisy and I guess I will stop at at Whirlpool dealer and ask to listen to the oven while in the baking mode. I may be back to you and Whirlpool on that issue. I was very pleased with his handling of the oven problem. Thanks!
CLAYTON - Avon Lake, OH
JOHN - Rome, OH
great curtious service
ANITA - Strongsville, OH
Patiently found problem. Part delivered quickly. Replaced couple days later.
BARBARA - Rome, OH
VIRGIL - Cleveland, OH
BENJAMIN - Middleburg Heights, OH
MARTINA - Avon Lake, OH
Prompt, friendly, competent
CINDY - Painesville, OH
Very professional and very friendly tech.
ROBERT - Strongsville, OH
NINA - Parma, OH
Service was great. Hope my problem is taken care of.
THOMAS - Huntsburg, OH
Great service! Punctual! Friendly! I've called on Fred's in the past.....will again & will recommend!!!
Good , timely service.
VICTORIA - Ashtabula, OH
russell - Elyria, OH
This was an overall great experience. Paul was very thorough and very informative. He conducted himself very professionally and made my wife and I very comfortable.
Great service, customer service and technology (tracking of tech)
AMBER - Brecksville, OH
LARRY - Novelty, OH
Satisfied. Poorly engineered dishwasher by Whirlpool.
Tim was very nice and did what he had to do
MARYANN - Mayfield Heights, OH
TERRY - Ashtabula, OH
Very smart and nice young man
RACQUEL - Bedford Heights, OH
ROBERT - Strongsville, OH
DONALD - Huntsburg, OH
Best experience ever for warranty repair. Problem was diagnosed and repair was completed in a very professional and timely manner.
KATHLEEN - North Ridgeville, OH
Great service and great people working for them
RENEE - Atwater, OH
Great service and great people working for you.
Chiles - Atwater, OH
Would use again
RANDI - Mentor, OH
Diagnosed problem quickly and explained the issue in terms easily understood. Overall good experience and if I needed appliance service, would use again. Office staff was pleasant as was the tech.
She was awesome and solved our problem.
DAVID - Mentor, OH
Our refrigerator had an annoying vibration and she found the problem, like finding a needle in a hay stack. Also, very friendly and professional.
DAVID - Solon, OH
The service Jeff provided was great. He was respectful of our house and was extremely nice
JAMEEL - Garfield Heights, OH
Corina was very professional and personable. After she completed her investigation she advised that the issue with my dryer not heating was related to my wiring. She showed me the wiring problem at my junction box using a volt meter. I appreciated her thoroughness and friendly disposition.
ASHLEY - Chagrin Falls, OH
Service tech was very short and immediately passed responsiblity off to someone else. Very typical of ALL our service received from Fred's over last 5 calls on same unit. Unacceptable!!!!
Response from Fred's Appliance Service:
Good Morning Ashley, We're very sorry for your continued troubles with your unit. We found that the unit has an install issue. It appears your cord has failed. Repairs to the cord are not covered under your extended warranty. We advise calling them directly to discuss your contract terms at 800-437-3783. You may also call or email us 888-453-7337 email@example.com with any further concerns. Thank you, and have a good afternoon. -The Fred's Team.
SMDief - Kent, OH
Paul is the best. He knows what he is doing and he is just a lovely guy. I recommend him highly.....
MARILYN - Westlake, OH
Read the above. Paul is thr best and knows his work. I am the owner of the Condo.....
Outstanding service and professionalism
MICHAEL - Sheffield, OH
Did a great job, we always prefer Fred's appliances for any appliance service.
JOCELYN - Solon, OH
I thought the $90 charge included the $40 service call charge. Instead they were separate charges, which I thought was a bit excessive. But the quality and service was fine. I was glad Jeff had the part needed (fuse) on his truck and was able to fix my dryer. Thanks.
MICHAEL - North Olmsted, OH
Not very well. Repair man took some shelves out a couple of temp readings and guessing what might b wrong couldn't b sure.
Response from Fred's Appliance Service:
Hello Michael, Very sorry for the troubles. Feel free to reach out to us firstname.lastname@example.org or 888-453-7337 and we will promptly address your concerns. Thank you! -The Fred's Team
KIMBERLY - Broadview Heights, OH
Wonderful svc. On time polite
SCOTT - Kent, OH
Great service, Great job!
JAYSON - Streetsboro, OH
We Thank U much!
VIRGIL - Cleveland, OH
Very knowledgeable and professional
CAROLE - Mentor, OH
ETHEL - Berea, OH
Arrived as scheduled, fixed problem quickly.
First Rate Service and Extremely Satisfying Experience!
JOAN - Avon Lake, OH
Restores my faith in appliance servicemen. Professional job. Very courteous. Online link allowed us to know exactly when he was finished with previous job and would be arriving at our home. Explained his diagnosis in detail and showed us what needed to be done. Kind, considerate, and knowledgeable.
THOMAS - Aurora, OH
Robert was quick and efficient. He was professional. The fix worked and the refrigerator now works great.
MONICA - Cleveland, OH
Excellent service by a true professional.
LAURA - Parma Heights, OH
Yong man was very knowledgeable
MARY - North Olmsted, OH
This was my first experience with Fred's Appliance and a good one! I will definitely use this company again. The Technician Chris was: prompt, clean, organized,professional, very well trained. Fred's Appliance should be proud having this Technician representing their company.
MICHELLE - Chardon, OH
Quick assessment of the problem and how it will be rectified.
ALICE - Burton, OH
Great people & great service!
LINA - Avon Lake, OH
The woman I spoke with on the phone and the service tech were both very helpful and understanding. I would recommend Fred's to anyone who needs service.
Prompt, curious service
HEATHER - North Olmsted, OH
Fast service, reasonable charge
CYNTHIA - Middleburg Heights, OH
Friendly and knowledgeable technician.
ELIZABETH - Lorain, OH
SARA - Geneva, OH
Smart, considerate, and adept service.
Chris was very polite, smart and awesome
Colleen - Garfield Heights, OH
If it wasn't for Chris we would not know about the frame on the stove and the really poor service the delivery people gave us
DON - Rootstown, OH
HOPE - Mayfield Heights, OH
JONATHAN - Parma, OH
Chris was great with explaining what the issue was and had the machine up and running within 15 minutes. He also had a great personality and you can tell he enjoys what he does.
Kithenaid dishwasher repair
615 - Cleveland, OH
The technician was very professional and made the repairs quickly and without any problems.
Fixed my dishwasher!
RONALD - Avon Lake, OH
Took 2 trips but very efficient.
ESTHER - Mentor, OH
love your service
GIOVANNI - Westlake, OH
both times your people have been to my house i've received useful tips beyond just the repair at hand, super professional people
COCETTE - Cleveland, OH
CASEY - Moreland Hills, OH
These guys are always on time, they are respectful and do a good job quickly. What more can you ask for? Maybe for a Whirlpool appliance to not break in the first place…
ANDRUS - Middleburg Heights, OH
Chris was very informative and knowledgeable. He did things quickly and efficiently.
Thorough and friendly
CATHY - Chagrin Falls, OH
Tech went beyond any expectation to just inspect and solve problem when he explained why!!
JOHN - Elyria, OH
On time. Immediately went to work. Identified the problem and fixed it in less than 5 minutes.
finally! a REAL REPAIR TECHNICIAN!
(Barbara) for DAVID - Bay Village, OH
BRIAN WAS CAPABLE, POLITE, THOROUGH, CAREFUL, TENACIOUS AND MOST IMPORTANTLY, SUCCESSFUL! He is, hands down, the finest repair worker whom I have had the privilege to use. He should be the protptype for all those in this line of work. You are so lucky to have him.
TERRY - Avon Lake, OH
She did a great job for us.
DIANNA - Eastlake, OH
DINESH - Pepper Pike, OH
LINDA - Lyndhurst, OH
Great service on time
Great service, polite & friendly
LINDA - Conneaut, OH
CINDY - Chardon, OH
Great service. Timely. Professional. Robert did a very nice job. I would definitely use this company again
TRACI - Mentor, OH
Very professional service rendered with courtesy and consideration
MARCIA - Oberlin, OH
WILLIE - Berea, OH
On time. Concerned about customers need. Very good service!
SHELLEY - Oberlin, OH
He did a great job, friendly
Great service, went the extra mile
ALMA - Willowick, OH
Pleased with the thoroughness that Corina gave us. She found out what was making the noise. Would recommend her anytime.
BRIAN - Madison, OH
BETH - Rocky River, OH
MARIAN - Chardon, OH
art did a good job explaining the problem with our dishwasher
pleasant and courteous
WILMA - Brook Park, OH
great experience with your company, thank you also very professional
SANDRA - Dorset, OH
OUTSTANDING Service!! Art is knowledgeable, competent, and a really nice guy. He's a credit to your company!!!
MARK - Middleburg Heights, OH
Chris was in time, professional and did a great job
JUNE - Cleveland, OH
One time throw investigation and solution to problem made the experience much better
Great service and technician
JOSEPH - Mayfield, OH
Clayton - Avon Lake, OH
WASHER WHIRLPOOL MVWC300VW0 Installed new part op tested good ; used 1 SHIPPING (shipping and handling) from stock
REFRIGERATOR MAYTAG MSD2527VEW00 I unplug the machine and plug it back in unit tested good I am not sure what caused it to not work.
WASHER MAYTAG MVW7232HW0 The latch strike was broken inside the latch and strike unit tested good
WASHER MAYTAG MHW5500FW0 Found error f6e2 lost communication acu to ui andf6e3 lost communication with ui and acu need both boards
DISHWASHER KITCHENAID KDTM354DSS5 "Confirmed panel failed after stuck key test, replaced console, op test good"
DISHWASHER KITCHENAID KDFE204ESS1 "Installed sump asm, op test good"
WASHER MAYTAG MVW6230HW0 "Replace console,opt test ok"
WASHER WHIRLPOOL WTW4855HW1 "Cc unit ran soak cycle then drained out and agitating with no waterRan diagnostics, no codes stored. Ran auto test, all functions passed. Ran whites w/soak cycle. Tub filled with water and soaked for 10 min, unit then advanced to next cycle. Unit is working as designed. Sounds like unit went into emergency drain mode. Asked customer about detergent usage, she is using 2 pods per load w/a whitening agent. Advised to use only 1 pod per load.
REFRIGERATOR KITCHENAID KRFF305ESS03 Installed left door OP Test Ok
DRYER WHIRLPOOL WED4815EW Cc of noise Found idler pulley damaged Replaced using back truck stock OP Test Ok ; used 1 Wp691366 (Idler pulley) from stock
REFRIGERATOR WHIRLPOOL KRSC503ESS00 "Removed drier and compressor and found a good amount of oil dripping from condenser line at comp, used uv light to check for dye and oil was clear, discoloration on evap tray was not dye, ran test 4, replaced compressor, held 29 vac for 15 minutes, let sit for another 5min before adding 5.7 oz r134a, full frost pattern, op test good, advised customer to allow 24 hrs for temps to fully settle"
RANGE WHIRLPOOL WFE515S0JS0 "Customer complaint temp up and down not working moves itself, confirmed up down selector changes temp on its own, control failed, replaced control with part sent, op test good"
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Replaced dispenser, op test good"
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 "Temp on freezer 0 degrees and temp on fridge 38 degrees workin as design but notice customer blocking air return vent advise to not block so air flow can circulate ,opt test ok"
REFRIGERATOR KITCHENAID KBRP20ELSS01 "Wrong part was ordered, ordering correct part and rescheduling ; ordrng 1 WP12544002 (Valve)"
WASHER MAYTAG MVWB855DC4 "Cc unit not turning on. Correct 120 coming from outlet. Not turning on by power button. Was able to get into diagnostics. F6E2 error code, communications error. Ordering both control and UI; ordrng 1 W11112662 (console) and 1 W11417461 (CONTROL )"
DISHWASHER KITCHENAID KDTM404KPS0 "Customer complaint dw leaking from left side of door, unit is level, removed front panel and started cycle, found water dripping down left side and dripping on left hinge, seems to be coming from top left part of door gasket, ordering gasket; ordrng 1 W11483553 (DR GASKET)"
REFRIGERATOR MAYTAG MRT311FFFH00 "Customer complaint of frost build up in freezer section , confirmed, found door liner falling off of door causing air gap, unit needs new door ; ordrng 1 LW10668769 (Door)"
WASHER WHIRLPOOL WFW92HEFC Cc unit stopped and will not drain Found debris in drain pump removed Ran test cycle pump just hummingNeeds drain pump ; ordrng 1 WPW10605427 (pump-water)
WASHER MAYTAG MHW5500FW1 "Cc unit not draining Found drain pump grinding Needs drain pump Customer wants to install himself due to timing ; ordrng 1 WPW10605427 (pump-water), used 1 SHIPPING (shipping and handling) from stock"
COOKTOP ELE GE JP3530SJ1SS "Cc unit not turning on, loud bang when flipping breaker on. Found switch burned, and dual element coil cracked. Will need element and switch. Customer paid SVC, do not order parts ; ordrng 1 WB24X22340 (switch infinite cont) and 1 WB30X24111 (range radiant elemen), used 1 SHIPPING (shipping and handling) from stock"
DISHWASHER KITCHENAID KUDS30FXSS8 "Found error code 6-2 inlet water 10-1 dispenser electrical problem 6-6 cool water under 84 degrees 6-1 1- Low/No Water (Mecha- nical Problem) (cont.) delete codes and reset control it started working back up again advise customer that if it start to act up again it will need part listed ,opt test ok"
MICROWAVE GE JVM1540SM2SS "Cc unit is tripping breaker when starting up. Found fuse in unit blown, switches open and brown on connectors. Will need fuse, switches, latch. Customer paid SVC, do not order parts ; ordrng 1 WB02X21661 (microwave latch boar) and 2 WB24X10047 (switch interlock)s and 1 WB24X817 (switch, monitor) and 1 WB27X10928 (fuse), used 1 SHIPPING (shipping and handling) from stock"
DISHWASHER KITCHENAID KDTM404KPS0 Dishwasher is leaking from cracked 3rd level rails. Ordering; ordrng 1 W11101573 (RAIL) and 1 W11231345 (MOUNT LEFT) and 1 W11231348 (MOUNT) and 1 W11256439 (RAIL RIGHT)
WASHER MAYTAG MVWX655DW2 "Cc unit not washing clothes properlyRan diagnostics, found codes f0e5 for off balance load. Reset code. Ran auto test and manually functions tests. All operations normal. Unit is working as designed."
REFRIGERATOR WHIRLPOOL WRS315SDHZ05 "Cc unit leaking out side and ice maker issuesChecked all physical water line connections on water valve and filter housing. All checked good. Ran ice maker manual test, ice maker indexed properly. Without water line hookup unable to properly test for leaks at this time."
REFRIGERATOR WHIRLPOOL ET1CHEXSB01 "Cc unit not cooling Unit had been taken apart partially when I arrived. Found thermostat wires disconnected from thermostat. Reassembled unit, plugged in. Compressor running, let front pattern develop. Full frost pattern after about 25 min. Operation test good."
REFRIGERATOR KENMORE 596.762537 Found temp in ff 76 and fc 77 degrees found compressor running but super hot check amp and wattage and is to high on the 7 hundreds gave customer estimate on parts needed they will not repair
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Replaced part. Preformed test 57, and called for water on test 45. Good. Give time for ice to drop. Op test ok"
REFRIGERATOR KITCHENAID KFXS25RYMS2 "Replace ice maker and harness and ice maker cycle and fill,opt test ok"
DRYER ELECTROLUX EFME527UIW1 "Cc unit not run Found belt broken Needs belt replaced ; ordrng 1 134719300 (belt), used 1 SHIPPING (shipping and handling) from stock"
WASHER WHIRLPOOL WTW5000DW1 "Found no fault codes ran calibration and auto test pass also reset control and ran normal cycle with a load pass,opt test ok"
WASHER AMANA NTW4516FW3 Found error code f1e1 control fault and f9e1 long drain replace parts opt test ok
COOKTOP ELE WHIRLPOOL WCG97US6HS00 "Replaced. Tested. Customer had problem with front right burner. Cleaned out. Found a little soot in orfice. Tested multiple times, lit every time. Op test ok"
DISHWASHER KITCHENAID KUDS35FXWH9 "Customer complaint that unit is not cleaning the dishes, started normal wash cycle, unit filled and began washing, incoming water temperature at 79 degrees, found several buttons on user interface not responding, advised customer to run the hot water in sink before starting, unit needs new user interface ; ordrng 1 WPW10481126 (User interface)"
REFRIGERATOR AMANA ABB1922FEB "Cc: not cooling in ff sectionFound temps in ff section at 65 degrees, freezer temp at -9 degrees. Found evap fan is running, damper opened after I arrived, not feeling any air flow through damper. Found unit is not defrosting. Ran manual defrost. Unit defrosting, needs control. Replaced control. Steamed out remaining ice. Op test ok; used 1 WPW10503278 (CNTRL-ELEC15677) from stock"
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Cc: leaking from cornersCustomer stated she switched soap and the first couple times she washed it leaked with the new soap. She stated she ran it last night and she did not notice any leaks. Ran test cycle. Op test ok
DISHWASHER WHIRLPOOL WDF750SAYM0 "Parts not needed, found disposal was clogged where drain hose connects. Removed and cleared debris. Op test ok"
DISHWASHER MAYTAG MDB7100AWW "Cc unit noisy, sitting for awhile since last useRan unit normal wash cycle. No abnormal sounds. Customer states its near the end of the cycle. Selected cancel/drain, sounds like something caught or loose inside wash/drain assembly. Could not remove wash impeller to check drain impeller and drain parts. Quoted customer seal/impeller kit for possible fix. Not repairing at this time."
REFRIGERATOR MAYTAG PTB1954GRW Checked unit over. Good frost pattern. found condenser had a small amount of dust buildup. Cleared condenser coils. Op test ok
RANGE WHIRLPOOL WMH310117HZ2 "Cc light stays on Found relay stuck closed Needs main control ; ordrng 1 W10892389 (cntrl-elec), used 1 SHIPPING (shipping and handling) from stock"
WASHER WHIRLPOOL WFW70HEBW0 "Cc unit just pumping Found pressure sensor intermittently working Needs pressure sensor ; ordrng 1 WPW10448876 (switch-wl), used 1 SHIPPING (shipping and handling) from stock"
RANGE MAYTAG MGR6600FZ1 "Customer complaint that oven is not lighting every time, installed new igniter Barnes from truck stock, added extra ground to bake burner, advised customer to monitor"
WASHER WHIRLPOOL WTW4815EW1 Cc unit not going through cycles Found lid lock not working properly Replaced using truck stock Ran auto test and calibration OP Test Ok ; used 1 W11307244 (DOOR LOCK) from stock
REFRIGERATOR KITCHENAID KRMF706ESS01 Replaced parts. Tested. Good. Op test ok
DISHWASHER WHIRLPOOL GU2275XTVY0 Customer states they never received the part. Re ordereing bi-metal; ordrng 1 W10258275 (bi-metal)
REFRIGERATOR KITCHENAID KBFN402EPA02 "Same compliant, Icemaker not working. Again found bail arm in off position. Turned on, within 5 mins, Icemaker cycled out ice and called for water. If happens again would order Icemaker, maybe its getting stuck. As of now everything test good. Op test ok"
DRYER WHIRLPOOL WED4800XQ0 Installed timer. Ran op test on timed dry and auto dry functions. Good heat on both options. Op test good.
WASHER MAYTAG MVW7230HW0 Customer had questions about usage Answered customer questions Ran auto test OP Test Ok
REFRIGERATOR KITCHENAID KSF26C6XYY04 "Replace icemaker then ran fill test,opt test ok"
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 "Customer complaint of loud rattling noise, compressor and condenser fan are running, evaporator fan is running, no unusual noises heard, unit is operating as designed"
DRYER ELECTROLUX EIMED55IIW0 "Customer complaint dryer not working says e64 a few minutes after starting, confirmed e64 element open, popped up on display within the first 100 seconds of starting timed dry, found vent bent as unit is too close to wall and vent is not straight to wall from unit, advised customer to get a low profile vent attachment to prevent this from reoccurring, customer had the element already replaced a few years ago; ordrng 1 134792700 (heater), used 1 SHIPPING (shipping and handling) from stock"
REFRIGERATOR WHIRLPOOL WRF560SMHW00 Installed door. Op test ok
MICROWAVE GE JVM7195SK2SS "Cc humming noise, food will heat up on its own if door is closed. Tested, sounds like magnetron is running when power is on to unit. Control board relay is stuck open. Gave estimate to customer customer, customer paid SVC, do not order the parts. ; ordrng 1 WB56X26813 (control panel asm ss), used 1 SHIPPING (shipping and handling) from stock"
WASHER WHIRLPOOL WTW5000DW2 Cc: will not cycleFound error code f2e1(stuck key). Ran auto test. Ran normal cycle. Ran calibration. Could not duplicate issue. Op test ok
DISHWASHER KITCHENAID KUDS30IXBL8 Installed plastic door to watch for leaks Found right away unit was over suds with no added soap Cleaned suds out of dishwasher Ran dishwasher for about 20 min with clear door installed could not find a leak Submitted results to whirlpool using service matters
RANGE JENN-AIR JDS9860CDW01 "Cc unit oven not holding temps.Ran bake test to 350, preheat cancelled out by itself after 5 min. Reran bake test, preheated to 350 degrees, then unit cancelled out after about 10 min. Ran diagnostics, found code 1c2c for keypad membrane failure, in history in all entries. Called wp techline, Dave, replace keypad console.; ordrng 1 W10236214 (panl-cntrl25104), used 1 SHIPPING (shipping and handling) from stock"
WASHER WHIRLPOOL WTW4800XQ0 Installed suspension springs. Ran auto test and calibration. Op test good.
DISHWASHER WHIRLPOOL IUD9500WX3 "Cc: not working, flashing lights on uiFound ui ribbon cable has silver migration, found switch on ui is rusted. Tech sheet states to resistance check connections in power up circuit. Needs ui and ribbon cable. Advised customer could also need controlCustomer does not want to repair at this time"
REFRIGERATOR WHIRLPOOL KRFF507HPS00 Cc freezer led out Replaced using back stock OP Test Ok ; used 1 W11462342 (Led) from stock
REFRIGERATOR GE ZIF36NMARH "Customer complaint that unit is not cooling, temp at 65 degrees, found evaporator frozen solid, defrost heater and thermostat are good, unit needs new defrost timer, ; ordrng 1 WR9X502 (Defrost timer), used 1 SHIPPING (shipping and handling) from stock"
REFRIGERATOR JENN-AIR JS42PPDUDE01 "Customer complaint that some lights are not working, confirmed, found freezer section light out, installed new led light , op test good , proof of purchase shows unit was not delivered until 4/3/19; used 1 W11462342 (Led module) from stock"
WASHER WHIRLPOOL WTW4816FW2 Cc water not entering Found inlet screens packed with sediment Cleaned screens Ran auto test and calibration OP Test Ok
WASHER WHIRLPOOL WTW7000DW4 "Customer complaint washer not working, was able to get a cycle started holding each button for a second, ran diagnostics no faults, tested outlet and found when moving the lead slightly on ground meter was jumping to about 200-300 volts, advised customer have outlet replaced, customer will have outlet replaced, ordering control and console; ordrng 1 W11106748 (console) and 1 W11182871 (cntrl-elec)"
DISHWASHER WHIRLPOOL ???? "Model number is scratched off, Customer complaint dishes are not coming clean glassware has streaks, ran svc test, sensors passed, drain hose installed correctly, advised customer to use hot water in sink until hot before starting cycle, and use vinegar or dw cleaner to clean, found rinse aid full but set to 2, moved to max 6, unit is operating as designed"
DRYER MAYTAG MED6230RHW "Customer complaint dryer not drying almost at all, ran diagnostics no errors, noticed customer has foil style vent, advised this is a potential fire hazard and should be replaced with a semi solid or solid rigid metal style vent, found no airflow to outside but good airflow from behind unit, found screen outside installed upside down holding flap shut preventing air and moisture from escaping, corrected, unit is operating as designed"
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Found unit unplug when arrive I plug in in about 15 to 20 minutes unit cool start to dropping advise lowes to monitor it one day cooling is working for but seems unit was unplug I wont be able to diagnose it any further,opt test ok"
DISHWASHER MAYTAG MDB7600AWB "Found no issue with unit,opt test ok"
WASHER MAYTAG MVWC400XW3 "Customer complaint of loud churning sound when starting to spin, confirmed, found pulley on motor shaft skipping causing the squeaking until it gets to almost full spin, motor is discontinued, left quote for if our parts department somehow is able to locate the part W10363173, left part number for cust to search for part; used 1 SHIPPING (shipping and handling) from stock"
WASHER MAYTAG MVWB855DC2 "Cc unit not powering onAble to run diagnostics, found code f6e2 for UI cannot hear ACU communication error. Unit needs main board and console. Customer not repairing at this time. Estimate only."
REFRIGERATOR WHIRLPOOL WRF989SDAM02 "Cc: needs evap coilFound ff evap broken at bend, compressor does not have enough to put a process stub on. Needs ff evap, compressor and drier.Customer is going to talk to whirlpool to get concessions."
REFRIGERATOR MAYTAG MRT118FFFZ06 Cc: clicking noiseFound noise is coming from r134a running through evaporator. Advised customer this is a normal noise. Op test ok
REFRIGERATOR GE ZISB42DCA "Customer complaint that unit is not cooling properly, compressor and Yoder loop extremely hot, found condenser clogged, cleared , advised customer to monitor"
FREEZER MAYTAG MZF34X20DW03 Cc unit not cooling Found no frost pattern on evap compressor is extremely hot Found compressor running at .72 amps Needs sealed system repair Compressor evap and filter drier ; ordrng 1 W10858281 (evaporator) and 1 W10750851 (compressor) and 1 WPW10143759 (dryer)
REFRIGERATOR WHIRLPOOL ED2KHAXVB01 "Icemaker is broken still functions but a piece is broken off of it. The filter head assembly is leaking; ordrng 1 WPW10121138 (housing) and 1 WPW10190961 (icemaker), used 1 SHIPPING (shipping and handling) from stock"
WASHER WHIRLPOOL WFW5620HW0 "Could not install main control. ACU is different then original, missing a connector and 2 relays on the board. Need to reorder acu main control. Unit would not power on when we arrived. Found service pointer for non responsive unit. Replace ACU. Office to reschedule again with 2nd tech.; ordrng 1 W11322879 (cntrl-elec)"
WASHER WHIRLPOOL MVW6230HW0 Outer shell damaged and feet broken ; ordrng 1 W10676680 (cabinet) and 1 W11213957 (feet-lvlng)
REFRIGERATOR KITCHENAID KRSC703HPS00 "CC that there is frost in the ff section. Found the ff evap frosting. The evap cover is cracked. Will need a fan, thermistor, cover and the main control.; ordrng 1 W11098695 (Fan) and 1 W11172798 (Control) and 1 WPW10387382 (Evap cover), used 1 WPW10384183 (Thermistor) from stock"
WASHER WHIRLPOOL WTW4950XW2 "The bearings in the machine are worn out need replaced estimate only; ordrng 1 W11132267 (gearcase), used 1 SHIPPING (shipping and handling) from stock"
OTR MICROWAVE WHIRLPOOL WML75011HZ8 "Cc unit door not opening Confirmed pressing door open button will not open the door, the control is sending the signal. Motor humming inside for door opening mechanism, can manually pop open mechanism, and unit mechanism will reset back to close. Trying again to open results in the same behavior, unit needs door opening mechanism/interlock assembly. Parts break down shows part is not valid. Talked to BJ, will have to research for correct part. ; ordrng 1 W11474649"
COOKTOP ELE KITCHENAID KCGS956ESS02 "Customer complaint that right front burner does not light, found burner caps improperly installed, corrected, op test good ; saved tckt"
REFRIGERATOR WHIRLPOOL WRT519SZDW02 "Customer complaint that unit is not cooling properly, fresh food section temperature at 41 degrees, freezer section temperature at 18 degrees, evaporator fan is running, good frost pattern on evaporator, compressor and condenser fan are running, thermistors test good, unit needs new control; ordrng 1 W11353813 (CNTRL), used 1 SHIPPING (shipping and handling) from stock"
WASHER MAYTAG MVWB835DW3 "Cc unit not powering onPlugged in unit, able to run diagnostics, found code f6e2 for UI cannot hear acu. Unit needs acu and Ui console. ; ordrng 1 W11112656 (console) and 1 W11170706 (cntrl-elec)"
DISHWASHER MAYTAG MDB8989SHZ0 "Cc lights blinking, options turning on by themselves, not finishing cycle, also said unit working one time and after that was messing up. Ran through diagnostics, gave door latch error code. Diagnostics, all components working. Nothing out of the ordinary. Took apart and looked at control. From symptoms, ordering control, panel and latch.; ordrng 1 W11225084 (cntrl-elec) and 1 W11403919 (PANEL ) and 1 WPW10653840 (door latch)"
REFRIGERATOR WHIRLPOOL KFXS25RYMS0 CC that the unit is leaking. Found a crack in the drain pan. Will need a new drain pan. ; ordrng 1 WPW10655368 (Drain pan)
RANGE MAYTAG MGR6772BDW "Cc top oven not baking. Found cracked ignitor. Replaced from t/s, tested, good. Op test ok; used 1 12400035 (IGNITER) from stock"
REFRIGERATOR KITCHENAID KRSF705HPS00 CC that the unit is not cooling. Unit has been plugged in for 4 days. Ff 34* Fz 0*. Good frost pattern on the evap. Working as designed. Optest ok.
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Installed new ice maker , op test good"
DRYER WHIRLPOOL WED49STBW1 "Replaced parts. Felt around, didnt feel any sharp surfaces. Good. Op test ok"
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Cc unit keeps frosting up Found evap completely frosted up ran forced defrost unit will not go into defrost board boots me out Needs control and power board and bimetal ; ordrng 1 W11449066 (Bi metal) and 1 W11130216 (cntrl-elec) and 1 W11089236 (cntrl-elec)
RANGE HOOD JENN-AIR JXD7036YS3 Installed blower OP Test Ok ; used 1 SHIPPING (shipping and handling) from stock
WASHER MAYTAG MVWB765FW3 "Cc unit not working, wasnt, customer said F6E2 error code. Communication code. Ordering control and panel. ***place on cancellation list ; ordrng 1 W11135391 (console) and 1 W11195970 (cntrl-elec)"
DRYER WHIRLPOOL LEQ9030PQ0 "Installed new door switch, op test good"
WASHER MAYTAG MAH7500AWW "Customer complaint washer not finishing in spin says unbalanced almost every load, confirmed started spin max extract, writhing 5 minutes unit faulted unbalanced with an empty load, found struts very bouncy, struts failed, strut kit 22001988 no longer available, unable to repair, left customer with part number to see if they can locate a part"
DISHWASHER KITCHENAID KUDC03IVWH2 Replaced parts. Tested. Good. Op test ok
REFRIGERATOR WHIRLPOOL WRT311FZDW01 "Doors damaged. Ordering doors, hinges. ; ordrng 1 LW10599407 (dor-fip) and 1 LW10599407 (dor-fip) and 1 W11178521 (nameplate) and 1 WP2183852 (shim) and 1 WP2213360 (cover) and 1 WP2254618 (hinge-door) and 2 WP487576 (washer)s and 2 WP489467 (washer)s and 3 WP489497 (screw)s"
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Found power core connector next to compressor disconnected, I left inside a bottle of water well connect it back up senior tech corina inspected and is cooling ,opt test ok"
REFRIGERATOR AMANA AFI2538AEB Cc unit not cooling Found compressor not running but also had a 3 and 1 start device installed Hooked up compressor test compressor will not run Needs compressor and filter drier ; ordrng 1 W10160407 (compressor)
WASHER WHIRLPOOL NTW4611BQ1 "Customer complaint washer wobbles like out of balance, confirmed, found suspension bouncing heavy, unit needs suspension kit; ordrng 1 W10780045 (suspension), used 1 SHIPPING (shipping and handling) from stock"
DISHWASHER WHIRLPOOL WDF590SAJM0 "CC that the unit is leaking. Found the upper rail is broken and the rack the wheels are broken on the right side, the middle rack is missing the stops. Will need the stops, rails and rack. ; ordrng 1 W10914507 (RT rail) and 1 W10913628 (Lf rail) and 1 W11027154 (Rack) and 4 WP8565925 (Stops)s"
OTR MICROWAVE WHIRLPOOL WMH53521HZ0 The GFI was tripped I reset the GFI tested good
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Customer complaint detergent door broken, confirmed, replaced dispenser with part sent, op test no good, leaking past gasket on dispenser even though is securely installed, ordering new dispenser; ordrng 1 WPW10671905 (deterg disp asm)"
REFRIGERATOR WHIRLPOOL WRT311FZDW Installed new part unit tested good
REFRIGERATOR WHIRLPOOL WRT318FZDW06 "Bottom door damaged, ordering out; ordrng 1 LW10636410 (dor-fip)"
WASHER MAYTAG MVW6230HW Installed new part unit tested good
REFRIGERATOR WHIRLPOOL GX5FHTXVY04 Installed new part unit tested good
DRYER MAYTAG MEDB835DW4 "Customer complaint that unit keeps tripping the circuit breaker and now shows error does, ran diagnostics found f4e1(heater 1 failure or connector problem), unit is only receiving 120vac from supply, advised customer that they need an electrician to correct power supply"
WASHER WHIRLPOOL WTW7500GC0 CC that the unit does not start. Found the lid is broken. Will need a new lid and hinges. ; ordrng 1 W11130236 (Lid) and 1 WP8563965 (Hinge) and 1 WP8572974 (Hinge) and 4 W11404293 (Screw)s
REFRIGERATOR KITCHENAID KBFS25EWMS5 "Performed nitrogen test no external leaks found, unit has internal leak, called whirlpool techline spoke to Adrian, unit cannot be repaired."
LAUNDRY CENTER WHIRLPOOL WED5000DW2 "Customer complaint that unit was not working but now it is, found terminals inside outlet loose causing intermittent power interruption, advised customer that they need an electrician to correct power supply , unit is operating as designed"
REFRIGERATOR FRIGIDAIRE FCGM181RQBB "Cc unit not defrosting, freezing Found unit reading approx 50 degrees, back of unit evap cover frosted over. Set defrost timer for defrost, timer not powering on heater circuit. Unit needs defrost timer. ; ordrng 1 5304518034 (DEFROST TIMER2841), used 1 SHIPPING (shipping and handling) from stock"
WASHER WHIRLPOOL WFW75HEFW0 "Found error code f6e3 and f6e2 lost communication giving estimate customer will not repair ; ordrng 1 W10911021 (panel-cntl) and 1 W11201274 (cntrl-elec), used 1 SHIPPING (shipping and handling) from stock"
WASHER WHIRLPOOL WTW5000DW3 Found error code f8e1 long fill no fill check water valves pass I believe drain hose was probably set in the floor but unit working as design
MICROWAVE WHIRLPOOL WMH32519HZ5 "There is a sawder joint loose on control,will need control and interlock ; ordrng 1 W11244490 (interlock) and 1 W11342846 (CONTROL )"
REFRIGERATOR WHIRLPOOL WRT541SZDW00 CC that the ff is not cooling. Found the liner and the frame splitting. Took pictures. Called t/l Leon unit is non repairable
WASHER MAYTAG MVWC565FW I ran a cycle I did not hear any abnormal noises the machine sounded normal
REFRIGERATOR FRIGIDAIRE FRT18G4AWA "Customer complaint water leaking still on fridge floor under drawers but is way better than it was, confirmed, found bottom ff door gasket torn in several places on bottom causing excessive moisture build up in unit, unit needs ff door gasket; ordrng 1 241872513 (gasket), used 1 SHIPPING (shipping and handling) from stock"
REFRIGERATOR WHIRLPOOL MFI2269VEB8 Upon arrival I checked the fans the fans are running a check the temp sensor in the fridge and out to 8K which is roughly 80° which makes sense because its not cooling. After I got done checking everything and plugged everything back in dampener open the fan turned on and start pumping cold air unit appears to be working now.
WASHER MAYTAG MVWB865GW0 Cc unit not powering on Found UI and control dead Unit getting proper voltage but control not sending power ; ordrng 1 W11135391 (console) and 1 W11162440 (cntrl-elec)
REFRIGERATOR KITCHENAID KBFO42FTX06 "Customer complaint water leaking on to floor in front of freezer, confirmed, found sheet of ice on frz floor and drain clogged, quoted to clear ice and attempt drain clear from in frz and quoted second tech if we have to access drain tube behind unit, ok, cleared ice, was able to clear clog through top, op test good"
REFRIGERATOR WHIRLPOOL WRS315SDHZ "Cc unit water line defectiveChecked all physical connections, lines and valves. Could not run a dispense or leak test on connections, no water connections available. Unit physically checks good."
REFRIGERATOR GE GFE29HSDESS "Cc unit middle warm section warmConfirmed ff section reading 57-59 degrees, freezer at 2. Found ff evap cover with some frost. Ran diagnostics, ran test 92 for defrost heater. Defrost heater turned on, feedback temps rising. Defrost circuit tested good. Ran ff evap fan test, fan did not turn on. Checked voltage to fan, good at 14.2v dc constant, and 4.2 v to 3.7v dc for signal voltages. Unit needs ff evap fan. ; ordrng 1 WR60X26866 (fan dc ff evap6419), used 1 SHIPPING (shipping and handling) from stock"
DISHWASHER WHIRLPOOL WDF520PADB7 "Customer complaint dw leaking from under sink and underneath, ran diagnostics found f6e1 low water, found unit missing 8269144a drain hose to house drain, bypassing loop on side bracket of unit, installed drain hose and drain loops under sink and on unit, hose was not fully seated on disposal causing leak under sink, corrected when adding drain, found a good amount of suds almost filling whole bottom after a full test cycle, advised to run two cups of vinegar on corners of lower rack on hi temp and repeat to rid of suds, also installed missing upper rack stop wpw1008261, both parts from ts surplus please restock, raised feet to level, op test good; used 1 8269144a (DRAIN LOOP PLZ RESTOCK), and 1 wpw1008261 (STOP PLZ RESTOCK) from stock"
WASH/DRY COMBO FRIGIDAIRE FFLG3911QW0 "Replaced door switch. Tested. Good, op test ok"
N/A N/A WDT710PAYM0 "Cc unit door not closingFound left side of door pulled off hinge pin. Reinstalled door onto hinge pin, closed up gap in hinge. Door closing and opening normally. Ran wash test and cancel drain. Op test good."
DISHWASHER FRIGIDAIRE FGHD2472PF0A "Cc unit not draining. Found some debris stuck in drain hose. Removed, cleared. Tested. Good. Op test ok"
MICROWAVE WHIRLPOOL WMH31017HW3 "Replace door whirlpool send,opt test ok"
DRYER WHIRLPOOL WED4900XW0 Cc unit not working Found thermal fuse open Replaced thermal fuse using truck stock OP Test Ok ; used 1 3392519 (
REFRIGERATOR KITCHENAID KRFC302ESS00 CC that there is frost in the freezer. Found the left side of the gasket not touching the frame. Steamed out the freezer. The rails were not lining up correctly. Adjusted the rails to be correct on both side. Advised cust to pull the freezer drawer from the middle and close in the middle. Optest ok.
REFRIGERATOR KENMORE 596.7238341 "Replace control and motor fan ,opt test ok"
DISHWASHER WHIRLPOOL WDF520PADM7 CC that the unit does not work. Door closing properly. Working as designed. Optest ok.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Installed new deli drawer, control and deli harness, op test good, took core for return"
REFRIGERATOR WHIRLPOOL WRF532SMHB01 "Cc unit freezing product in ff sectionCust stated food near rear of unit on frost 2 shelves will freeze. Found unit stuffed with product on all shelves, no room for air circulation. Advised customer to rearrange product so that rear damper opening is not being blocked. Ran diagnostics, thermistors in ff and freezer checked good. Damper operation test good. Unit is operating as designed."
WASHER WHIRLPOOL WTW4816FW2 "Customer complaint that unit is not spinning and making a clicking noise , ran diagnostics found f5e3(lid lock fault) and f5e2(lid switch fault) error codes, lid switch is not reading correct ohms, installed new lid lock , op test good ; used 1 W11307244 (Lid lock) from stock"
DISHWASHER KENMORE 66514753N510 Cc unit not washing Found unit not able to drain Removed drain pump found plastic blocking flow Removed debris Ran test cycle OP Test Ok
REFRIGERATOR WHIRLPOOL WRF532SMBM00 The serial does not match the on we were given. Advised cust to call rent a center with the correct serial. Unit will need the mullion rail.
DISHWASHER WHIRLPOOL WDF520PADM7 "Cc unit not drying dishesRan diagnostics, no codes stored, ran diagnostics cycle in entirety. Heater turned on, no codes at end, all functions passed. Advised customer to use rinse aid and have the heat dry option turned on. Because this unit is a plastic tub, inner tub will most likely be wet at end of cycle. Unit is working as designed."
DRYER WHIRLPOOL WED49STBW0 "Roller bearings were bad replace dryer kit out from t/# ,opt test ok ; used 1 4392065 (DRYER REPAIR KIT), and 1 SENIORDISCOUNT (senior discount) from stock"
OTR MICROWAVE WHIRLPOOL WMH31017HZ3 "Installed new magnetron , op test good"
DRYER MAYTAG MDE6460AYW "Customer complaint dryer not completing on any cycle besides timed, vent is clear to outside, rep over front panel and found rubber gasket from screen shroud to blower housing had been knocked out of position not allowing moisture to escape unit, was able to simply place back into position, informed customer to be careful when vacuuming out lint screen housing"
REFRIGERATOR KITCHENAID KRFC704FPS03 Replaced parts. Tested. Multiple times. Good. Op test ok
WASHER WHIRLPOOL WTW5000DW3 Found error f8e1 long fill no fill also found drain hose kink not allowing to drain correct issue opt test ok