We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near Strongsville, OH 44136
David R
Job Details: 11/12/2021
"Cc unit not cooling correctly in FF section, FZ is good, buttons on control wont let you change up or down. Control not taking commands, will not let me get into diagnostics. Damper door is open, cannot feel cold air, control malfunctioning could be causing unit not to defrost. Control numbers will move by themselves. Temp reads 50 in FF, 0-1 in FZ. Unplugged unit to see if that will correct anything with control, control will still not take command. Damper is opening and closing properly. Checked and defrost thermostat test good and heater is at 30 ohms. Will need to steam ice and replace control. Used control none on t/s. Ordering. ; ordrng 1 WPW10503278 (Control), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Cleveland, OH 44102
Gabriel P
Job Details: 11/12/2021
Wrong part order it was the shifter replace from t/s opt test ok ; used 1 WPW10006355 (ACTUATOR) from stock
We serviced a
JENN-AIR WALL OVEN
Model JJW2430WB01
Near Rocky River, OH 44116
Angel
Job Details: 11/12/2021
Replaced latch tested unit. Opt test ok.
We serviced a
WHIRLPOOL DRYER
Model WHD560CHW1
Near Cleveland, OH 44113
Gabriel P
Job Details: 11/12/2021
Check sensor before replacing it has 14 ohm check old one tech replace and it has 14 ohms replace it any way put back together started unit still not working but found and error f3e1 exhaust thermistor open or shorted to unit apart again check thermister resistance was 14.52 ohm in room temperature is good check harness for continuity from each end confirm they are good also check wire to ground is open thats also good call whirlpool tech line spoke to Anthony he said if all those results test good replace control, ordering parts also when put back together started working Im starting to think if it was a loose connection on control advise customer monitor if it happen again will need control and thermistor
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRT18S6AW3
Near Avon Lake, OH 44012
Angel
Job Details: 11/12/2021
Cc that seal on ff section is not sealing properly. Confirmed the seal on top corner has a gap. I steamed out the gasket all around cleaned it as well and applied some vaseline for a better seal and to help prevent the seal from cracking. Unit closing and sealing properly now. Opt test ok.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Westlake, OH 44145
David R
Job Details: 11/12/2021
"Cc unit making a noise, will last for about a minute then stop, also a lot of FF items are freezing. Found noise is coming from damper control, could most likely be getting stuck open and causing more air to circulate around and freeze items. Went through diagnostics, offset FF and FZ temp, set unit to minimum time between defrost. FF and FZ thermistor test good. Ordering damper; ordrng 1 WPW10594329 (Damper control)"
We serviced a
MAYTAG WASHER
Model MHW5630HW2
Near Huntsburg, OH 44046
Joe O
Job Details: 11/12/2021
"Installed control. Ran diagnostics test cycle. As I was walking out customer ran out and said unit showed pf error. Found unit displaying pf. Found outlet is not grounded. Unplugged and plugged back in and monitored voltage. Unit continued to run. Voltage bouncing between 113v and 108v. Spoke with BJ, per whirlpool we must have a correct outlet. Advised customer they need a licensed electrician come out to and have outlet grounded. Unit was in a wash cycle, customer stated its not filling, its not doing anything but tumbling. Unit had a wet load and was in the middle of wash cycle. I canceled unit. Advised customer to have licensed electrician out. Unit functioning as designed."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Bedford Heights, OH 44146
Marie V
Job Details: 11/12/2021
Replaced control and preheated unit to 350*. Pass. Op test okNo core for return
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Brecksville, OH 44141
Marie V
Job Details: 11/12/2021
"Cc that the unit is not level, tried to adjust the door but it does not work. Confirmed this unit does not have a adjuster on right hand side door. Adjusted feet. Op test ok"
We serviced a
KITCHENAID RANGE
Model KSGB900ESS4
Near Lakewood, OH 44107
Gabriel P
Job Details: 11/12/2021
When replace new drawer still same issue not closing properly call whirlpool tech file number follow all steps to fix issue and still so tech line reach to engineer and they send us a video of how to fix it confirm is fix
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Amherst, OH 44001
Angel
Job Details: 11/12/2021
Cc that unit ice maker makes a vibrating sound. Verified and the vibrating sound that the unit is making is the water valve filling the ice maker with water explained to the customer that it is normal and it will make it every time the ice maker calls for water for 7seconds. Unit working as designed. Opt test ok.
We serviced a
KENMORE REFRIGERATOR
Model 253.68802014
Near Windsor, OH 44099
Joe O
Job Details: 11/12/2021
Cc: interior lights not workingFound bulb not tight enough. Tightened bulb. Op test ok
We serviced a
MAYTAG WASHER
Model MVWB766FW1
Near Painesville, OH 44077
Joe O
Job Details: 11/12/2021
Installed gear case. Ran auto test and calibration. Op test ok
We serviced a
JENN-AIR DBL WALL OVEN
Model JJW2830DP02
Near Broadview Heights, OH 44147
Marie V
Job Details: 11/12/2021
"Cc that the unit is showing and error code of stuck shorted key. Confirmed. Replaced panel , set time and date, tested oven. Op test okBrought core for return"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Lorain, OH 44052
Angel
Job Details: 11/12/2021
"Replaced gearcase, cam, shifter and belt ran calibration and auto test passed. Opt test ok."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Oberlin, OH 44074
David R
Job Details: 11/12/2021
"Cc unit not washing correctly or finishing cycle. F8E1 No fill long fill, F7E5 shifter error. Took pictures of drain hose, hooked up wrong, needs to be height of unit in order not to syphon out, refer to owners manual. Replaced actuator. Cleared codes. Ran a diagnostics test and calibration test. Good. Advised customer of drain hose issue needs to be fixed. Op test ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Willoughby, OH 44094
Corina B
Job Details: 11/12/2021
"CC that the ice just stuck in the flap. Confirmed. Removed the bin, the flap on the bin is not releasing. The ice is coming out crushed not cubed. Removed the ice and put the ice back in the bin, ice came out as cubes. Ice gets stuck in the door chute. Will need a new bin. ; ordrng 1 W11185686 (Bin)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Grafton, OH 44044
Marie V
Job Details: 11/12/2021
"Cc that the drain pump is not running. Confirmed. Replaced drain pump, ran unit verify that have no leaks, started a cycle and lei it run and then cancel, op test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GB2FHDXWS04
Near Cleveland, OH 44135
Manny
Job Details: 11/12/2021
Replaced evap fan opt test ok.
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS1
Near Cleveland, OH 44120
Manny
Job Details: 11/12/2021
"Cc unit cooktop not igniting, verify that not burner will ignite, oven spark module sent, bake and broiler both working unit need cooktop spark module and wire harness ; ordrng 1 W10478601 (Harness wire) and 1 WPW10475149 (Spark module)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Garfield Heights, OH 44125
Manny
Job Details: 11/12/2021
"Replaced evap, compressor and filter found restriction in cap tube called Brian we did some test and determine that cap tube is restricted BJ recommended contacting tech line, Called tech line, had me charged 140psi of nitrogen to see if any comes out the cap tube and nothing does, since there is a restriction that could not be clear unit is deemed not repairable by wpl will contact customer with next steps within the next 5 business days.; O-emld tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Westlake, OH 44145
Gabriel P
Job Details: 11/12/2021
"Cabinet is dent and doors took lots of pictures customer wants to know if whirlpool can ship a new fridge sooner before thanksgiving,call whirlpool, not repairable"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Painesville, OH 44077
Joe O
Job Details: 11/11/2021
Installed control ran auto test and calibration. During calibration unit started spraying water from water valve directly onto control. Control failed. Needs control and water valve; ordrng 1 W11038689 (valve) and 1 W11498796 (Control)
We serviced a
FRIGIDAIRE FREEZER UPRIGHT
Model FFU14F5HWN
Near Painesville, OH 44077
Joe O
Job Details: 11/11/2021
"Cc: not cooling, display not functioningFound display is functioning. Found compressor not receiving any power. Needs controlCustomer to install. ; ordrng 1 297370600 (control-electronic), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM01
Near Strongsville, OH 44136
David R
Job Details: 11/11/2021
Cc unit leaking from back. Found water line to icemaker cracked. Gave estimate. Customer calling landlord. Will get back in touch with office. ; ordrng 1 W11292468 (Fitting)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS00
Near Broadview Heights, OH 44147
David R
Job Details: 11/11/2021
"Replaced left door. Tested water, good. Give 24 hours to cool and ice to drop. Op test ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS312SNHM01
Near Lakewood, OH 44107
Gabriel P
Job Details: 11/11/2021
"Found good frost pattern reset control cause fan was not running and it work,opt test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GB2SHDXPS01
Near Cleveland, OH 44102
Gabriel P
Job Details: 11/11/2021
"Found evaporator frozen with ice force unit into defrost element came on bi metal and element working will need control cause is not going into defrost on its own when to replace it from the one in truck stock but part was open and control was already snap I do not trust it it could be a use part ; ordrng 1 WPW10503278 (Control), used 1 WPW10503278 (Control defective) from stock"
We serviced a
KENMORE DRYER
Model 110.61202011
Near Cleveland, OH 44124
Manny
Job Details: 11/11/2021
"Cc unit not heating, tested all components and all passed, call BJ we ran some test and determine that motor centrifugal switch is not engaging, unit will need new motor. Add to cancellation list ; ordrng 1 279827 (Motor), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Ravenna, OH 44266
Brian M
Job Details: 11/11/2021
Cc unit not working Ran diagnostics found no errors Ran auto test no issue Ran several fills and waited till unit switched to wash No issue Advised to watch
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Streetsboro, OH 44241
Brian M
Job Details: 11/11/2021
Installed suspension Ran test cycle OP Test Ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near Mayfield Heights, OH 44124
Corina B
Job Details: 11/11/2021
Replaced the led lights. Opt test ok. ; used 1 SHIPPING (shipping and handling) from stock
We serviced a
GE RANGE
Model CGS985SET5SS
Near Parma Heights, OH 44130
Marie V
Job Details: 11/11/2021
"Cc that the front left burner was not working but when I arrived it started working good. Verify orifice is clear, verify the caps are clean. Advice cust to monitor unit but is worki properly at this point."
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ0
Near Parma, OH 44130
Marie V
Job Details: 11/11/2021
"Cc that the seal on the oven looks like is not sealing all the way. Check gasket, is sealing properly, replaced with new seal. And explain cust that sometimes the new seal on unit can be a little off until is settled widowhood. Tested bake, broil and al burner working good. Talk to cust about convection bake and the features of unit. Also wrote down the number for owners manual because they never got it. Op test ok"
We serviced a
MAYTAG WASHER
Model MVWB955FW1
Near Mentor, OH 44060
Jason N
Job Details: 11/11/2021
Installed main control and UI panel. Ran auto test and calibration. All functions passed. Op test good.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404EBL3
Near Broadview Heights, OH 44147
David R
Job Details: 11/11/2021
"Replaced wash pump motor. Ran diagnostics, good, op test ok."
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Mentor, OH 44060
Jason N
Job Details: 11/11/2021
"Cc unit not starting.Checked power in to unit, 0v. Found breaker tripped in cabinet. Reset breaker. Dry op test good, good heat. Dryer is currently on a 20A circuit. Advised customer dryer need to be on a 30A circuit, advised to have an electrician out and change breaker. Unit is working as designed, op test good."
We serviced a
MAYTAG DRYER
Model MED3500FW0
Near Cleveland, OH 44109
Marie V
Job Details: 11/11/2021
"Cc that the unit is squeaking when it starts but it goes away after a while. Started unit it started squeaking. Took unit apart and found pulley and rollers needs to be replaced. Replaced from T/S, ran unit. Op test ok; used 1 4392067 (DRYER REPAIR KIT) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS0
Near Cleveland, OH 44113
Gabriel P
Job Details: 11/11/2021
Replace control and sensor probe opt test ok
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Streetsboro, OH 44241
Brian M
Job Details: 11/11/2021
Cc unit not working Ran diagnostics found out of balance and over suds Ran auto test and calibration No issue
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS0
Near Shaker Heights, OH 44122
Corina B
Job Details: 11/11/2021
"Replaced the vent motor, deflector and vent. Started a cycle. Opt test ok.; used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Willowick, OH 44095
Joe O
Job Details: 11/11/2021
"Cc: not drying, not cleaning properlyFound error codes f4e3(motor not running), and f7e1(no heat). Ran diagnostics test cycle. Found cool water at start of cycle, advised customer to run hot water at sink prior to starting dish washer. Found spray arms plugged. Found sump stopped part way through diagnostics cycle. Found sump still receiving proper power. Found heater is functioning. Needs sump assemblyCustomer does not want to repair at this time ; ordrng 1 W11025157 (pump&motor), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model A882
Near Willowick, OH 44095
Jason N
Job Details: 11/11/2021
"Cc unit leaking from left hand side. Ran fill test, dripping from injector hose sleeve. Sleeve air gap not facing up, facing sideways. Turned so air gap is facing upward. Reran fill test, no leaks. Op test good."
We serviced a
JENN-AIR MICROWAVE
Model JMC8130DDW
Near Willoughby, OH 44094
Jason N
Job Details: 11/11/2021
Installed magnetron. Ran heat test for 1 min with cup of water. Water hot at end of cycle. Op test good.
We serviced a
KITCHENAID RANGE
Model KSGG700ESS2
Near Willoughby, OH 44094
Joe O
Job Details: 11/11/2021
"Cc: ui dead, no ovenFound ui is not functioning, found cooktop still work. Found unit receiving proper power. Cannot check error codes. Needs control, ui and panelParts out of stock. Office to reschedule ; ordrng 1 W11034208 (cntrl-elec) and 1 W11105615 (cntrl-elec) and 1 W11029431 (panl-cntrl)"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Brecksville, OH 44141
David R
Job Details: 11/11/2021
"Replaced drain pump. Tested, good. Op test ok."
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS1
Near Brecksville, OH 44141
David R
Job Details: 11/11/2021
"Panel is good. Unit is working fine, all components are good. Oven and burners good. Op test ok."
We serviced a
KITCHENAID RANGE
Model KFED500ESS03
Near Wickliffe, OH 44092
Joe O
Job Details: 11/11/2021
Replaced door glass. Op test ok
We serviced a
MAYTAG DISHWASHER
Model MDB8949SBB2
Near University Heights, OH 44118
Manny
Job Details: 11/11/2021
Replaced user interface ran calibration and diagnostics cycle opt test ok.
We serviced a
KITCHENAID DISHWASHER
Model KUDC10FXSS3
Near Brecksville, OH 44141
David R
Job Details: 11/11/2021
Replaced gasket vent and bottom door gasket
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near North Ridgeville, OH 44039
Angel
Job Details: 11/11/2021
Replaced water valve and ice maker opt test no good. Checked voltage at ice maker and receiving 120vac. So i called BJ and we did some voltage test to the water valve while the ice maker was cycling and ice maker was sending the voltage to water valve but would not fill so BJ asked me to ohm out the tan wire on the ice maker connecter to the water valve tan wire and was open theres an internal wire split. Called tech line and spoke Adrian explained issue. Unit under review they will contact customer with outcome.; used 1 WPW10300024 (ICE MAKER) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHZ00
Near Elyria, OH 44035
Angel
Job Details: 11/11/2021
"Cc that they had a power outage and unit after couple of months wasnt making ice but now its making ice but getting stuck together. Verified all seal around icebox door and air vents were good checked the ice motor cover seal and was damaged on one side causing some warm air to come through and making the ice melt together. Also found that when the ice maker is filling with water it splashes a little into the ice bin because of the pressure of the water coming in. Also checked the heater wires and and fill tube and were good. Ran test on thermistors and ice maker and everything passed it harvest, filled and found home position. Will need cover and customer said they will install. Opt test ok.; ordrng 1 W10682175 (Ice chute cover), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Maple Heights, OH 44137
Marie V
Job Details: 11/11/2021
"Cc that the unit is not working properly, ran diag found error code of F8E1 no fill , long fill. Ran auto test and calibration, replaced actuator. Op test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBW01
Near Parma, OH 44129
David R
Job Details: 11/11/2021
Cc unit control will not take commands and freezing top shelf. Temp stuck at 4 in FZ and 7FF. Replaced control from t/s. Offset temp in settings and set to fixed 6 hour defrost. Give 24 hours for adjustment. Good. Op test ok. ; used 1 WPW10503278 (CNTRL-ELEC) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Cleveland, OH 44144
Corina B
Job Details: 11/11/2021
CC that there was water on the floor last night and this morning. Checked underneath no water on the floor. No water to the unit. Drain pan was full with water. No damage to the floor. Took picture of the floor. Did have a fan on the flooring.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ABB1921BRM01
Near Cleveland, OH 44115
Corina B
Job Details: 11/11/2021
CC that the doors are damaged. Doors look good. No scratches or dents. Opt test ok.
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Cleveland, OH 44115
Corina B
Job Details: 11/11/2021
Replaced the main control. Opt test ok.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Cleveland Heights, OH 44106
Manny
Job Details: 11/11/2021
"Cc unit is not draining and leaking from the bottom, ran diagnostics and found error codes f6e4 for overflow switch and f8e2 for drain pump fault, found drain pump seized up, replaced drain pump with pre id opt test ok"
We serviced a
GE RANGE
Model JGBS66REK4SS
Near Shaker Heights, OH 44120
Gabriel P
Job Details: 11/11/2021
"Found weak ignitor,ordering ; ordrng 1 WB13K21 (Ignitor), used 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Euclid, OH 44117
Joe O
Job Details: 11/11/2021
"Cc: hose not secure after repair, noiseCustomer stated drain hose fell out on floor and water was everywhere in the basement. Secured drain hose. Ran auto test. Found hot water hammering. Ensured hoses are away from rear of unit. Op test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near North Ridgeville, OH 44039
Angel
Job Details: 11/11/2021
Cc that handle was coming off the bottom. Confirmed the screw on the bottom of the handle was not tightened properly installed properly and tightened both handles for the customer tested and working as should. Opt test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near North Olmsted, OH 44070
Angel
Job Details: 11/11/2021
"Cc that unit is still not making ice. Verified temperatures and freezer was at 30* and ff section at 46* took off evaporator cover off and found that it only had frost on the bottom 3 rows rest had no frost pattern all fans were operating also Check compressor to see how much amperages it was pulling and had 2.00amps at start and running at 1.00amp to .91amps. Unit will need evaporator, compressor, and drier filter replaced. Ordering parts. Customer said they will try to call the store to try to get it replaced for new one because its only 4 months old and it already needs a seal system job. She said she would call the office depending on what the store tells her.; ordrng 1 WP2188823 (Evaporator) and 1 W10507884 (Compressor) and 1 WPW10143759 (Uv drier)"
We serviced a
KITCHENAID RANGE
Model KEBS109BSS00
Near Solon, OH 44139
Brian M
Job Details: 11/11/2021
Cc unit is not powering on Found thermal fuse open Replaced using truck stock Ran test bake to 350OP Test Ok ; used 1 WPW10545255XXX (XXNORORDERXXFUSE-THRML) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKB0
Near Shaker Heights, OH 44120
Gabriel P
Job Details: 11/11/2021
Found wires snap ordering main harness ; ordrng 1 W11216817 (Harness)
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRS05
Near Cleveland, OH 44106
Manny
Job Details: 11/11/2021
"Replaced ice maker performed ice harvest test opt test ok, inlet valve that was left here from last visit was broken when I opened the box but is not needed. Pic of broken part attached."
We serviced a
KENMORE DRYER
Model 110.778941
Near Euclid, OH 44117
Joe O
Job Details: 11/11/2021
"Cc: not heating, cool down light on and not usually onRan test cycle. Found unit stuck in cool down cycle. Tested voltages found centrifugal switch in motor not closing. Needs motor.; ordrng 1 279827 (motor!dryer), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL FREEZER
Model WZF79R20DW03
Near North Olmsted, OH 44070
Angel
Job Details: 11/11/2021
Replaced control and thermistor set temperature to recommended and asked customer to monitor for now to see if issue will get solved. Opt test ok.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Solon, OH 44139
Brian M
Job Details: 11/11/2021
Installed door OP Test Ok
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Columbia Station, OH 44028
David R
Job Details: 11/11/2021
"Cc unit was not turning on, tried unplugging it and cutting the breaker, eventually unit came on and starting working, wanted tech to check everything out. No error codes, tightened up agitator bolt and rotor bolt. Ran diagnostics test, ran factory diagnostics test. Good. Op test ok."
We serviced a
WHIRLPOOL DRYER
Model MDE7758AYW
Near Rocky River, OH 44116
Angel
Job Details: 11/11/2021
Cc that unit is working but the timer is not advancing and the customer had replaced the timer already. Verified the wiring to see if it was installed correctly and it was. Called BJ and did some voltage tests and found that the electronic dry control was not sending the voltage to the timer. Will need to replace electronic dry control. Looked up part and part is discontinued. Customer said they will leave like that for now. Opt test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Cleveland, OH 44120
Gabriel P
Job Details: 11/11/2021
"Steam gasket and replace washer from t/s,opt test ok ; used 1 WP487576 (NYLON SHIMMING WASHER) from stock"
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Brooklyn, OH 44144
Marie V
Job Details: 11/11/2021
"Cc that the unit shuts off by it self that the unit is not draining sometimes and that is not working properly and that the unit is ripping the towels. . Ran diag F7E1 basket speed sensor fault. Ran tachometer test, pass. Ran auto test, found out that agitator is missing parts, that could be something thats ripping the towels, also I verify with a sock the drum, is good. Drain pump does not sound good. Unit will need parts for agitator , shifter and drain pump. Replaced control board, ran calibration took few min. Ran auto test pass. ; ordrng 1 W10715784 (Retainer) and 1 W11158175 (Cam agita) and 1 W10772621 (Screw) and 1 W11212745 (Shifter) and 1 WPW10276397 (Drain pump)"
We serviced a
KITCHENAID DBL WALL OVEN
Model KODE307ESS02
Near Lakewood, OH 44107
Manny
Job Details: 11/11/2021
"Replaced main control, user interface and temp probe. Opt test ok"
We serviced a
JENN-AIR REFRIGERATOR
Model JCD2595WES02
Near Mentor, OH 44060
Joe O
Job Details: 11/11/2021
"Installed ice maker, and filter housing. Tested water, cycled ice maker. Op test ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Elyria, OH 44035
David R
Job Details: 11/11/2021
Replaced both FF doors. Good. Op test ok.
We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near Avon Lake, OH 44012
Angel
Job Details: 11/11/2021
Cc that unit was not operating. Confirmed tried to run unit and would not run when checking power i did find the ground wire with the neutral wire changed that for them and also found the thermal fuse open. Replaced thermal fuse and cleaned out all the lint as well. Explained to the customer that they will have to get the vent cleaned out completely because if not the issue will happen again. Tested unit working as designed. Opt test ok.; used 1 WP3392519 (THERMAL FUSE) from stock
We serviced a
GE WASHER
Model WCVH6800J1MS
Near Shaker Heights, OH 44122
Brian M
Job Details: 11/11/2021
Complaint of leak Found boot torn Replaced OP Test Ok
We serviced a
WHIRLPOOL WASHER
Model WTW6200VW0
Near University Heights, OH 44118
Brian M
Job Details: 11/11/2021
"Cc of noise when spinning Found bearings to be loud Needs bearing kit ; ordrng 1 W10435302 (bearing), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Cleveland, OH 44115
Jason N
Job Details: 11/11/2021
"Installed main control, ran was cycle, all functions normal. Op test good."
We serviced a
WHIRLPOOL RANGE
Model KGRS505XBL02
Near Oberlin, OH 44074
David R
Job Details: 11/11/2021
"Cc some burners not working, some knobs not turning, bottom oven not working. Found valves on manifold stuck and not being able to turn. Bottom oven ignitor not drawing enough amps to turn on. Ordering parts. ; ordrng 1 WPW10204705 (Manifold) and 2 12400035 (Igniter)s, used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG DRYER
Model MGDC215EW2
Near Cleveland, OH 44111
Manny
Job Details: 11/11/2021
Replaced coils opt test ok.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Lorain, OH 44052
Angel
Job Details: 11/11/2021
"Cc that unit is starting but will not pass the wash cycle. Ran diagnostics and unit has a F8E1 NO FILL, LONG FILL, verified on back of unit and found drain hose on floor removed drain hose from floor and placed it on the plastic tub they have. Tested unit and it started filling and washing as should. Explained to customer that the drain hose has to be at least 36 or higher to properly work because if not the water would just start siphoning out and the washer would just keep trying to fill and wont operate. Opt test ok."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BB2
Near Cleveland, OH 44109
Gabriel P
Job Details: 11/11/2021
"Replace seal and nob,opt test ok"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Cleveland, OH 44135
Marie V
Job Details: 11/11/2021
"Cc that the unit is not turning on. Unit was unplugged when arrived. F5E4 lid lock will not unlock latch F9E2 water ring detected. Ran auto test, calibrated unit, pass unit is draining properly and latch is working good. Found door has a crack on one side. Unit will need new door. Office will contact once they have eta on the parts ; ordrng 1 W11259006 (Lid lock) and 4 W11404293 (Screws)s"
We serviced a
GE REFRIGERATOR
Model GTS16DTHCRWW
Near Olmsted Township, OH 44138
Gabriel P
Job Details: 11/11/2021
"Fan making noise gave estimate customer will buy new unit ; ordrng 1 WR60X23584 (Fan), used 1 SENIORDISCOUNT (senior discount), and 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Montville, OH 44064
Joe O
Job Details: 11/11/2021
"Cc: grease/oil smell, leaving residue on clothesChecked gear case. Found no leaking at gear case. Ran auto test. Found bad water smell at end of auto test. Found drain hose in stand pipe too far, potentially sucking water back in unit after drain. Advised customer to run clean washer cycle. Advised customer to pull drain hose out of stand pipe to prevent water being siphoned back into unit. Unit functioning as designed. Op test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GB9FHDXWB02
Near Cleveland, OH 44124
Brian M
Job Details: 11/11/2021
Cc unit was not as cold as it should be when he made the appointment But since then its been normal Found unit to be at 38 in fridge and 2 in freezer OP Test Ok Advised to watch
We serviced a
WHIRLPOOL MICROWAVE
Model WMH78019HV0
Near Fairview Park, OH 44126
Marie V
Job Details: 11/11/2021
Cc that the unit is showing open and close door when they want to use unit. At this moment is working as designed. Replaced interlock from T/S. Tested unit. Op test ok ; used 1 W11244490 (INTERLOCK SW KIT) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near North Ridgeville, OH 44039
Angel
Job Details: 11/10/2021
Cc that unit is making a clicking sound coming from the back. When I arrived customer said it stopped doing it but i explained to her that it was on defrost mode to let it go for now until unit starts up again five minutes later the unit started up and started to hear the clicking pulled out the unit a bit and stopped from what i saw the cord has a label and when the condenser fan starts up the air would hit it and start flapping causing it to hit the back wall of the refrigerator making a clicking sound rapped the label with tape and tried to duplicate issue.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near North Olmsted, OH 44070
Marie V
Job Details: 11/10/2021
Cc that the dispenser stays with water. Confirmed. Dispenser is missing a part. Ordering dispenser. ; ordrng 1 W11042242 (Dispenser)
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEB00
Near Elyria, OH 44035
David R
Job Details: 11/10/2021
"Found left door switch connection is corroded, broken wire, cannot be repaired. Calling techline to document, sent pics to techline, non repairable. Giving file number to customer to call customer service and go from there. saved tckt"
We serviced a
MAYTAG RANGE
Model MGR8800FZ0
Near Kent, OH 44240
Brian M
Job Details: 11/10/2021
Cc of smell Ran test bake to 350 could not duplicate a smell
We serviced a
MAYTAG WASHER
Model MVWB865GC0
Near Strongsville, OH 44149
Gabriel P
Job Details: 11/10/2021
"Found same error as before call tech spoke to rich he said if all test testing find and it continues to show same error code to replace assembly valve and gearcase,slider and rotor case it might be binding causing to throw over load error code when there is not a heavy load ; ordrng 1 W11172234 (Assembly valve) and 1 W11455453 (Gearcase) and 1 W10915700 (Stator) and 1 W10734521 (Slider) and 1 W10754448 (Clutch)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHS2311PFGA
Near Kent, OH 44240
Brian M
Job Details: 11/10/2021
"Cc of leak from Fridge still Could not verify a leak did not see a visible leak at this time Inspected water lines, ice make and drain tube No issues found at this time Advised to watch"
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near North Ridgeville, OH 44039
David R
Job Details: 11/10/2021
"Cc unit bouncing out of place, drum slamming into side. When arriving unit was not leveled. Re leveled unit, correct, not moving side to side. Saw coins under agitator, removed. Pushed down on basket, returning to same spot. No error codes. Ran diagnostics, all components check good. Ran calibration, good. Put load of towels in. Got wet then ran drain/spin. Good, did not bounce out of place. Ran a quick wash to get clothes wet and then ran another drain and spin, unit started banging around, did not rebalance itself. Control not rebalancing. Little squeaking noise as well. Would replace control, suspension and belt. Gave customer estimate.; ordrng 1 W11498797 (Control) and 1 W11217817 (Suspension) and 1 W11239857 (Belt), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW05
Near Euclid, OH 44119
Corina B
Job Details: 11/10/2021
CC that the water is dripping. Confirmed. Advised cust to replace the saddle valve with an inline valve. Replaced the water valve. Opt test ok.
We serviced a
KENMORE WASHER
Model 11025842400
Near Euclid, OH 44143
Jason N
Job Details: 11/10/2021
Installed lid switch. Ran wash test to fill tub then switched to spin. All functions test good. Op test good.
We serviced a
MAYTAG DRYER
Model MGD7230HW1
Near North Olmsted, OH 44070
Marie V
Job Details: 11/10/2021
"Cc that the unit will not start. Confirmed. Took unit apart and found belt broken, also motor shaft is dented, that why belt broke. Unit will need new belt and motor and blower wheel. Office will contact once they have eta on the parts.; ordrng 1 W11549461 (Motor) and 1 WP697772 (Wheel) and 1 661570V (Belt)"
We serviced a
MAYTAG REFRIGERATOR
Model MFX2676FRZ00
Near Avon, OH 44011
Angel
Job Details: 11/10/2021
Cc that unit ff section was mot cooling properly but started to work again. Verified and temperatures were freezer at 2* and ff section at 42* fans were running ff section evap was not frosted up like the service pointer explains. Called BJ to see if he had an idea and stated to explain the customer if the unit is working as designed. Opt test ok.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFSS2614QS1A
Near Parma, OH 44129
Marie V
Job Details: 11/10/2021
Cc that the unit is not making ice and is leaking. Confirmed found 2 water lines leaking and main valve. Water valve is not longer available. ; ordrng 1 241850615 (Ice maker line) and 1 Watervalve (Not longer available)