Near Cleveland Heights, OH 44121
Jason N
Job Details:
02/25/2021
RANGE WHIRLPOOL WFG505M0BS3
"Cc unit frame damaged during shippingCalled wp techline, Robert, frame issues are not repairable, document with pictures through Servicematters Sr form. Customer will need to contact customer care as cosmetic warranty is expired."
Near Lakewood, OH 44107
Corina B
Job Details:
02/25/2021
RANGE WHIRLPOOL WEG750H0HZ0
Replaced the ui. Brought core back for return. Optest ok
Near Cleveland, OH 44113
Corina B
Job Details:
02/25/2021
WASHER WHIRLPOOL WFW3090JW0
Replaced door latch. Started a drain and spin. Optest ok.
Near Cleveland Heights, OH 44112
Jason N
Job Details:
02/25/2021
RANGE JENN-AIR JGRP436HL00
Installed burner ignitor. Burner op test good. Ran bake test to try to replicate humming or buzzing noise from original complaint. Found manipulating back vent cover caused a buzzing noise. Used foil tape to isolate vibration from cooling fan. No buzzing noise after. Op test good.
Near South Euclid, OH 44121
Jason N
Job Details:
02/25/2021
MICROWAVE WHIRLPOOL AMV2307PFS0
"Cut cross threaded screw, pulled unit from cabinet. Installed new mounting nut. Reinstalled unit unit cabinet space. Op test good."
Near Perry, OH 44081
Jeff M
Job Details:
02/25/2021
RANGE WHIRLPOOL WFE320M0EW0
Installed the new part op tested good.
Near Ashtabula, OH 44004
Jeff M
Job Details:
02/25/2021
OTR MICROWAVE WHIRLPOOL WMH31017HS6
Installed the new part op tested good.
Near Cleveland, OH 44109
Corina B
Job Details:
02/25/2021
STACK W/D WHIRLPOOL WET4024HW0
CC that there is scraping noise. Started a normal load without clothes. Found drain pipe lower than 39 inches. Could hear water siphoning out. Advised customer to raise drainpipe. Started rinse and spin with clothes. Op test okay
Near Westlake, OH 44145
Gabriel P
Job Details:
02/25/2021
REFRIGERATOR MAYTAG MRT118FFFZ06
Cc for moisture in vegetable containers and plastic bags. Explained customer they will have moisture in the containers for vegetables that is normal. Called whirlpool so customer can have a better understanding about the concern they have. Spoke to Ed and said it is normal to have moisture on the lids for vegetables and also had a question about frost on bags of shrimp in freezer and also said it is normal they will get frost inside bag. Explained to customer what whirlpool said and gave her the file number if any complaints to contact whirlpool. AT
Near Madison, OH 44057
Joe O
Job Details:
02/25/2021
REFRIGERATOR WHIRLPOOL WRT311FZDW00
"Cc: not cooling in freezer sectionFound ff temps at 40 degrees, freezer at 30 degrees. Found unit only frosting first coil on evap. Unit only pulling .62 amps. Needs compressor and drierCustomer does not want to repair at this time; ordrng 1 WPW10507886 (compressor) and 1 WPW10143759 (dryer), used 1 SHIPPING (shipping and handling) from stock"
Near Cleveland, OH 44105
Corina B
Job Details:
02/25/2021
WASHER MAYTAG MVWC465HW2
Replaced the harness. Ran a calibration. Started a normal cycle and a bulky items with deep water wash. Optest ok.
Near Cleveland Heights, OH 44121
Joe O
Job Details:
02/25/2021
REFRIGERATOR FRIGIDAIRE FFHT1614QW7
"Cc: not coolingFound temps in ff section at 61 degrees, freezer at -18 degrees. Found evap frosted over. Unit not defrosting. Entered manual defrost. Unit is defrosting. Needs control and evaporator steamed outOwner will contact if they want to repair.; ordrng 1 5304503163 (board), used 1 SHIPPING (shipping and handling) from stock"
Near Shaker Heights, OH 44122
Corina B
Job Details:
02/25/2021
DISHWASHER WHIRLPOOL WDT720PADM1
CC that the unit is leaking. Found the unit is not secured to the countertop or the cabinets. Found water in the bottom of the tub. Check drain hose clear. Advised cust to secure the dishwasher. Optest ok.
Near Lorain, OH 44055
Gabriel P
Job Details:
02/25/2021
REFRIGERATOR WHIRLPOOL WRT518SZFM00
I was not sealing it will need permagum to keep seal press in ordering Im out of then ; ordrng 2 Wp505587 (Permagum)s
Near North Royalton, OH 44133
David R
Job Details:
02/25/2021
REFRIGERATOR KITCHENAID KRFF302ESS02
"Cc questions about handles, showed customer location of where to tighten. Charging service call only. Customer preformed work."
Near Warrensville Heights, OH 44128
Jason N
Job Details:
02/25/2021
WASHER ROPER RTW4516FW2
Cc unit making a knocking or thumping noise.Customer stated she ran a comforter load and it making a knocking noise when in spin. Ran auto test. All functions passed. Found unit not level. Leveled unit. Advised customer about load sizing and off balance situations and that she will need to pause the unit and redistribute the load. Unit is working as designed.
Near Chesterland, OH 44026
Joe O
Job Details:
02/25/2021
RANGE KITCHENAID KFDD500ESS02
Installed regulator. Bubble tested connections. Tested burners. Op test ok
Near Cleveland, OH 44102
Corina B
Job Details:
02/25/2021
OTR MICROWAVE KITCHENAID KMHS120ESS8
"CC that the fan was on when using the cooktop. There was a flame on the cooktop that burned the tech sheet. The door, vent, filters and the duct was damaged. Will need a door, duct, filters and vent.; ordrng 1 W10533096 (Duct) and 1 W10701697 (Vent) and 2 8206230A (Charcoal vent)s and 1 W10893437 (Door), used 1 SHIPPING (shipping and handling) from stock"
Near Amherst, OH 44001
Marie V
Job Details:
02/25/2021
REFRIGERATOR WHIRLPOOL WRX986SIHV02
"Cc that the unit do makes ice but does not dispense the ice. Confirmed, dispenser motor is receiving 25vdc I need to have 130 from 140vdc.. Will need a new motor dispenser and control; ordrng 1 W10822606 (Motordispenser) and 1 W10843055 (Control)"
Near Maple Heights, OH 44137
Jason N
Job Details:
02/25/2021
WASHER WHIRLPOOL WTW5000DW3
"Cc unit not workingCustomer stated unit will start a cycle and stay in sense, will not advance to wash. Unit will stay stuck in sense mode and wont respond. Found unit stuck in sense mode. Canceled cycle. Ran auto test, all functions passed. Found hot and cold line reversed to unit. Corrected. Started normal wash cycle. Unit filled with water and advanced to wash. Op test good."
Near Conneaut, OH 44030
Jeff M
Job Details:
02/25/2021
WASHER CROSLEY VAW3584GW1
Installed the new part op tested good; used 1 W11307244 (Lock itÂ’s truck stock) from stock
Near Painesville, OH 44077
Jeff M
Job Details:
02/25/2021
FREEZER WHIRLPOOL WRX986SIHZ00
As I was taking The machine apart with a black light I was thoroughly inspecting all of my Sauders there is no leak the leak that I thought I saw was due to some thing that spilled. I called Brian he told me to run test 4 wait for position 5 and see if the three-way valve is allowing Freon to pass through to the freezer evaporator. The three-way valve will not cycle to the freezer section. While it was in test five it continued to cool in the fresh food section. Needs a control board and a three-way valve. I have the evaporator for return customer is keeping the compressor to be used on the return visit.; ordrng 1 W10843055 (Control) and 1 W11094466 (3way valve)
Near Parma, OH 44134
David R
Job Details:
02/25/2021
REFRIGERATOR WHIRLPOOL WRS315SDHZ03
"Customer had POP. Cc questions about compressor. Unplugged unit, plugged in. Tested. Let run. Unit sound is normal. Found some padding off, corrected. Unit test good. Checked all other components, good. Op test ok"
Near Cleveland, OH 44111
Marie V
Job Details:
02/25/2021
WASHER WHIRLPOOL WTW6120HW0
Cc that the unit makes a loud noise when is spins and when it starts the load. When arrive notice that unit is on a unleveled floor. Level unit and ran diag found error code of f0e5 off balance load. Also when ran auto test I was able to hear the squeaking it was coming from the belt. Belt was stretch out. Replaced from T/S. Ran unit on high speed spin. Op test ok; used 1 WPW10006384 (BELT) from stock
Near Painesville, OH 44077
Jeff M
Job Details:
02/25/2021
RANGE WHIRLPOOL AER6303MFS2
The unit is not heating up it is receiving correct power heating elements tested good in-line fuse tested good needs a new control board; ordrng 1 W11297545 (Control)
Near Cleveland, OH 44106
Corina B
Job Details:
02/25/2021
COOK TOP KITCHENAID KICU509XBL
Replaced module. Tried each burner. Optest ok.
Near Rocky River, OH 44116
Gabriel P
Job Details:
02/25/2021
WASHER WHIRLPOOL WTW4816FW2
Cc of washer making humming sound and no lights. Found error code F8E1 long fill no fill erased error code ran calibration and auto test unit working as designed. Explained to customer how to properly use unit and explained that the drain hose has to be properly secured to avoid flood on floor or any error codes to be detected by main control on unit and have another issue to occur. Opt test ok. AT
Near Fairview Park, OH 44126
Gabriel P
Job Details:
02/25/2021
WASHER MAYTAG MVWC565FW2
Cc that washer was not unlocking. Verified issue could not find any error codes ran calibration and auto test and was working as designed. Called whirlpool to notify issue spoke with Austin and explained that the unit is working as designed and that it could of been of a off balance was notify by Austin that its a usage issue by the customer. explained customer how properly use unit. Opt test ok.
Near Rocky River, OH 44116
Marie V
Job Details:
02/25/2021
DRYER GE GTD33EASK0WW
"Replaced belt and pulley, started unit , unit started heat up. Op test ok"
Near Lakewood, OH 44107
Corina B
Job Details:
02/25/2021
REFRIGERATOR WHIRLPOOL WRT518SZFM00
"CC that the freezer is not cold enough. Ff 45* Fz 34*. Checked the evaporator frost pattern. No frost pattern on the evap. There is no process stub on the compressor. Cust has warranty for a sealed system. Will need a compressor and evap. ; ordrng 1 W10836706 (Evaporator) and 1 WPW10507886 (Compressor), used 1 WPW10143759 (Drier) from stock"
Near North Olmsted, OH 44070
Gabriel P
Job Details:
02/25/2021
REFRIGERATOR WHIRLPOOL WRF560SEHZ00
When arrive customer said everything is working so he said I should leave it alone if is working and I told him I agree but I will leave part with him just incase it start to freeze again
Near Highland Heights, OH 44143
Jason N
Job Details:
02/25/2021
RANGE KITCHENAID KSGB900ESS
Cc unit needs oven door glass replaced due to damage.Replaced oven door outer glass panel using customer supplied pre Id part. Customer satisfied with appearance. Op test good.
Near Jefferson, OH 44047
Joe O
Job Details:
02/25/2021
DRYER CROSLEY CED7006GW0
Installed timer ran test cycle op test ok
Near North Royalton, OH 44133
David R
Job Details:
02/25/2021
WASHER WHIRLPOOL WTW5000DW3
"Cc sometimes unit is not spinning towels out all the way. Customer had a load in there, more than 10 towels. Tested. Found overload error code. Went through diagnostics, spin cycle is working, went to manual spin, low/high working correctly. Preformed a drain and spin cycle. Showed customer unit is working correctly. Went over properly loading and load size. Can also use Drain and spin cycle. Unit test good. Op test ok"
Near Walton Hills, OH 44146
David R
Job Details:
02/25/2021
WASHER MAYTAG MVWB765FW1
"Replaced both parts. Tested. Ran test 51/52. Good. Ran a rapid wash, good. Op test ok"
Near Lyndhurst, OH 44124
Jason N
Job Details:
02/25/2021
WASHER MAYTAG MHW5630HW0
"Installed ACU and stator. Ran auto test, all functions normal. Waiting on bellow gasket to arrive. Office to schedule when bellow arrives. ; saved tckt"
Near Olmsted Falls, OH 44138
Marie V
Job Details:
02/25/2021
DISHWASHER WHIRLPOOL WDT730PAHZ0
Cc that the unit is leaking and they saw dirty water coming in. Found drain hose leaking. Replaced from T/S. Ran unit op test ok; used 1 8269144A (Drain hose) from stock
Near Beachwood, OH 44122
Corina B
Job Details:
02/25/2021
REFRIGERATOR WHIRLPOOL WRX988SIBM03
"Cust showed pop, sent pic. CC that the temp is not cold eland the water pours out in the ff section. Fz 0* ff 34*. Found the water valve cracked. Will need a new valve and led lights. ; ordrng 1 WPW10341329 (Dual water valve) and 1 W11239944 (LED trio) and 1 W11168758 (Reservoir)"
Near Beachwood, OH 44122
Corina B
Job Details:
02/25/2021
OTR MICROWAVE AMANA AMV2307PFB3
CC not working intermittently and Cook plate not rotating and not heating. Found the door not hitting the door switches correctly. Will need new door switches. Used my t/s on a previous job.; ordrng 1 W11244490 (Door switches)
Near Madison, OH 44057
Joe O
Job Details:
02/25/2021
REFRIGERATOR KITCHENAID KRMF706ESS01
"Cc: not workingCustomer states the unit turns on, and off. Lights intermittently not working. Customer states they touched the chute door and and the unit started to work again. They stated water and ice builds up under ice bin, and possibly shorts out the ui. Customer stated the chute door occasionally sticks open. Upon arrival interior lights were not on, compressor was not running, ff temps at 48 degrees, freezer at 20 degrees. Ran test 4 to ensure compressor operation. Compressor and dual evap valve functioning. No stored error codes. Needs control; ordrng 1 WPW10675033 (cntrl-elec), used 1 SHIPPING (shipping and handling) from stock"
Near Parma, OH 44130
Marie V
Job Details:
02/25/2021
REFRIGERATOR WHIRLPOOL WRF560SMYW04
"Cc that the unit is making a loud noise a couple of time a day for a few second and that theres water coming at the freezer door. Found ice maker turned on but no water is connected to unit, turned ice maker off also found drain tube clogged, cleared all out. Op test ok still waiting on door; O-emld tckt"
Near Fairview Park, OH 44126
Gabriel P
Job Details:
02/25/2021
DISHWASHER KITCHENAID KDFE104HPS1
Replace tub and new tracks but also will need rack tracks ordering they were crack also it may be a reason why it was hitting the seal when installed tracks on new tub it was still hitting seal but still replace tub for training a technician ; ordrng 2 WPW10546503 (Rails)s
Near Seven Hills, OH 44131
David R
Job Details:
02/25/2021
REFRIGERATOR KITCHENAID KRFF707ESS01
"Corrected new model/serial number, unit was replaced back in 2016. Cc can hear hissing from FF EVAP, crisper bin broke. Customer also said the FF evap was icing up. Another company was out and checked as well. Plugged unit in. Confirmed hissing coming from FF evap. Unplugged. Checked entity. Coverage 60 months on labor and 120 months on parts. Found broken fan and support, will need as well. Ordering parts.; ordrng 1 W11116006 (Evap) and 1 W11033168 (Fan w harness) and 1 WPW10389152 (Support) and 1 W10832994 (Comp) and 2 WPW10143759 (UI drier)s and 1 W11227365 (Bin), used 1 SHIPPING (shipping and handling) from stock"
Near Olmsted Falls, OH 44138
Gabriel P
Job Details:
02/25/2021
DISHWASHER FRIGIDAIRE FDB949GFS2
"Cc rack falls of when pulling out. Found springs on unit over stretch will need to replace the springs.; ordrng 2 154430501 (Springs)s, used 1 SHIPPING (shipping and handling) from stock"
Near Fairview Park, OH 44126
Marie V
Job Details:
02/25/2021
WASHER MAYTAG MVWC400XW4
"Cc that the unit does not spin. Try to spin unit by hand did not work, removed the drive belt and spin the motor was good, found gearcase ceased. Will need new gearcase. Cust will buy new; ordrng 1 W11454372 (Gearcase), used 1 SHIPPING (shipping and handling) from stock"
Near Cleveland Heights, OH 44118
Corina B
Job Details:
02/24/2021
REFRIGERATOR WHIRLPOOL KRFF302ESS02
Replaced the doors. Optest ok
Near Westlake, OH 44145
Marie V
Job Details:
02/24/2021
MICROWAVE JENN-AIR JMW2430DB00
Cc that the bottom rack keep going back inside when you pull it out. Found rack not in place. Corrected issue. Op test ok
Near Wellington, OH 44090
David R
Job Details:
02/24/2021
REFRIGERATOR WHIRLPOOL WRS325SDHZ05
"Replaced doors. Customer to put on nameplate when arrives, op test ok"
Near Cleveland, OH 44119
Jason N
Job Details:
02/24/2021
DRYER AMANA NED4655EW1
Cc unit not operating Checked power into unit. 0v. Found breaker in breaker panel tripped. Reset breaker. Unit still no operating. No voltage to outlet. Advised customer to contact electrician at this point to investigate power issue to unit.
Near Willoughby Hills, OH 44094
Jason N
Job Details:
02/24/2021
REFRIGERATOR WHIRLPOOL WRX986SIHZ01
"Cc unit needs shelf Customer stated the glass shelf broke and needs replaced. Installed new shelf using customer supplied pre Id part. Tightened deli door handle, checked all other handles."
Near Cleveland, OH 44119
Jason N
Job Details:
02/24/2021
WASHER WHIRLPOOL WFW5620HW0
"Cc unit codes f6e3 and not operatingRan diagnostics, confirmed code f6e3 for ACU to MCU communication fault. Replaced Main control using customer supplied pre Id part. Ran auto test, all functions passed. Op test good."
Near Mayfield Heights, OH 44124
Jason N
Job Details:
02/24/2021
DRYER AMANA NGD4655EW2
Cc unit timer not timing down to offCrustier stated timer will not advance to off position in time dry settings.Replaced timer using customer supplied pre Id part. Ran dryer op test to ensure timer operation. Timer operation test good.
Near Berea, OH 44017
David R
Job Details:
02/24/2021
WASHER MAYTAG MHW3505FW0
Replaced baffle Tested. Good. Op test ok
Near Avon, OH 44011
Gabriel P
Job Details:
02/24/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ03
Cc that filter housing was leaking. Replaced filter reservoir tested for leaks opt test ok. Also steamed out freezer area and gasket do to having frost on food from not closing door or sealing properly. Opt test ok. AT
Near Avon Lake, OH 44012
Gabriel P
Job Details:
02/24/2021
WASHER MAYTAG MHW5630HC1
Cc that cycles will not advance and that on delicate cycle at low spin at the end of the cycle it will still have water in tub also found that cycles will all display 15min and found error code F5E3 unlock failure. Erased error code and rebooted unit. Unit started working as designed ran a drain and spin on low spin and unit drained all water out as should. Opt test ok. AT
Near Berea, OH 44017
David R
Job Details:
02/24/2021
DRYER MAYTAG MED5500FW0
Replaced parts. Tested. Good. Op test ok.
Near Cleveland, OH 44135
Marie V
Job Details:
02/24/2021
RANGE WHIRLPOOL WFG320M0BS3
"Replaced door gasket, op test okBrought drain pump ."
Near Geneva, OH 44041
Joe O
Job Details:
02/24/2021
WASHER WHIRLPOOL WTW5000DW1
"Cc: first load fills with rusty looking waterRan test cycle, found unit filling with rust tinted water. Pulled fill hoses, found incoming water supply on hot side has small amount of sediment. Advised customer of sediment in hot side water supply. Unit functioning as designed. Op test ok"
Near Rocky River, OH 44116
Marie V
Job Details:
02/24/2021
WASHER WHIRLPOOL WFW5620HW0
"Cc that the unit stopped spinning. When try to go into diag all lights when on and then shut down. Try again go F0E2 over suds and shut down f0e5 off balance load f0e1load in drum during clean washer, f5e2 wash heater relay error. Put unit on step 7 it drained the water out but control starts clicking every 2 seconds. Unit will need main control. Cust will call whirlpool to see if they help at least with parts. ; ordrng 1 W11322903 (Control), used 1 SHIPPING (shipping and handling) from stock"
Near Chardon, OH 44024
Dan H
Job Details:
02/24/2021
DISHWASHER WHIRLPOOL WDT730PAHZ0
"Customer complaint that unit is not washing dishes started normal wash cycle, unit filled and began washing, incoming water temperature at 71 degrees, canceled, ran test cycle , unit completed test cycle, all components working, advised customer to run hot water in sink before starting, unit is operating as designed"
Near Geneva, OH 44041
Joe O
Job Details:
02/24/2021
DRYER HOTPOINT HTX24GASK0WS
"Cc: not drying properlyCust Has a foil accordian style vent hose attached to dryer (see pic). Explained the fire hazard associated with this type of vent hose and advised cust to replace with a semiÂrigid metal hose to prevent fire hazard. Ran test cycle, unit is heating. Pulled vent off, found unit has good heat and good air flow. Unit is cycling heat. Advised customer to have venting checked."
Near University Heights, OH 44118
Corina B
Job Details:
02/24/2021
WASHER WHIRLPOOL WTW7500GW2
Replaced the lid. Optest ok.
Near Berea, OH 44017
David R
Job Details:
02/24/2021
WASHER MAYTAG MVWB765FW2
Replaced parts. Tested. Good. Tested in test 51/52. Ran normal cycled and drain. Op test ok
Near Westlake, OH 44145
Gabriel P
Job Details:
02/24/2021
REFRIGERATOR KITCHENAID KRFC302ESS00
"Replace damper and filter housing,fill water on a cup pressure good,opt test ok"
Near Garfield Heights, OH 44128
Corina B
Job Details:
02/24/2021
RANGE WHIRLPOOL WOD77EC0HS01
"Cust showed pop, sent pic. CC that the unit does not keep time. Cust is not connected to the WiFi. Advised cust to connect the wall oven. Optest ok"
Near University Heights, OH 44118
Corina B
Job Details:
02/24/2021
DISHWASHER WHIRLPOOL n/a
CC that the unit does not finish a cycle all the time. No tag on unit for model or serial took pictures called BJ had me look for part number the control and ui took pictures. Found the part num for control. Part is nla. Can not find the ui part number. ; ordrng 1 WP8564547 (Control)
Near Cleveland Heights, OH 44118
Jason N
Job Details:
02/24/2021
DRYER MAYTAG MDE5500AYW
"Installed rollers. Could not install power cord, outlet that is installed for dryer is a range style receptacle. Installed 3prong power cord using truck stock. Ran dryer op test. No abnormal noises heard. Op test good.; used 1 8171385RC (3 PRONG RANGE CORD) from stock"
Near Shaker Heights, OH 44122
Jason N
Job Details:
02/24/2021
REFRIGERATOR KITCHENAID KRFC300ESS03
"Cc unit freezer door not opening correctly.Customer stated freezer door wobbles when opened. Found timing shaft had come out of slide timing gears. Could not install pre Id parts, as they were the wrong parts, these are for the upper rack timing assembly. Able to repair freezer door timing assembly without parts. Reinstalled shaft and used set-screw to keep shaft from sliding out of timing gear. Tested door several times. Op test good."
Near Parma, OH 44129
Corina B
Job Details:
02/24/2021
WASHER MAYTAG MVW7230HW0
"CC that the unit is leaking and has error codes. Ran diag f0e7 Load Detected When Running Clean Washer Cycle. F0e9 OB Pause, f0e5 Off Balance Load. Found basket leaning towards the left. Started a normal cycle. Waited for rinse and could not duplicate leak. Customer raised washer to level basket. Op test okay. Outlet has multiple things plugged into it. Advised customer each appliance should have designated circuit."
Near Westlake, OH 44145
Gabriel P
Job Details:
02/24/2021
DRYER WHIRLPOOL MEDB955FC0
"Cc that dryer is displaying a F1E1 error code motor relay stuck open. Verified issue we ohmed out the motor resistance and had 4.2ohms which is good and will need to replace control board.AT; ordrng 1 W11365798 (Control-elec), used 1 SHIPPING (shipping and handling) from stock"
Near Berea, OH 44017
Corina B
Job Details:
02/24/2021
DISHWASHER FRIGIDAIRE FFID2426TD1A
"Called cust to start dishwasher before arriving. Finished that cycle then started a rinse cycle. Started a normal cycle again. Could not find a leak. Removed dishwasher from the spot, checked the conduit, the tub and hoses not leaking. Brought the pump and motor back for return. Optest ok."
Near Avon Lake, OH 44012
Corina B
Job Details:
02/24/2021
WASHER MAYTAG MVWC565FW2
Replaced the lock. Optest ok.
Near Burton, OH 44021
Dan H
Job Details:
02/24/2021
REFRIGERATOR WHIRLPOOL WRS588FIHZ00
"Customer complaint that unit is not making ice and making a noise that sounded like a cannon, found ice maker mold bent and caught on ice maker cover, which broke the mold, unit needs new ice maker ; ordrng 1 W10873791 (Ice maker)"
Near Rocky River, OH 44116
Gabriel P
Job Details:
02/24/2021
REFRIGERATOR KITCHENAID P
Cc refrigerator not cooling properly replaced control board fan was not needed to be replaced was working as designed when control was replace office refund fan took it with me
Near Ashtabula, OH 44004
Jeff M
Job Details:
02/24/2021
DRYER AMANA NGD4600YQ3
Belt broke needs replaced ; ordrng 1 341241 (Belt)
Near Mentor, OH 44060
Joe O
Job Details:
02/24/2021
RANGE WHIRLPOOL WFG320M0BS3
Installed oven bottom. Ran test bake. Found unit still popping. Advised customer because the oven bottom is new it will have to wear itself in. Unit is not popping as aggressive as the old oven bottom. Advised customer to allow some time for bottom to settle.
Near Ashtabula, OH 44004
Jeff M
Job Details:
02/24/2021
WASHER MAYTAG LAT9304AAE
The timer is not supplying power to the cold water valve needs a new timer; ordrng 1 WP22001255 (Timer) and 1 Ship
Near Mentor, OH 44060
Joe O
Job Details:
02/24/2021
WASHER MAYTAG MVWC565FW2
"Cc: noiseCustomer showed videos, unit sounded like it was out of balance(he stated the unit was empty in the video). Ran auto test. Tested suspension. Ran drain and spin. Ran manual spin and agitate. Ran calibration. Checked gear case, cam and pulleys. Could not duplicate issue. Unit functioning as designed. Op test ok."
Near Mentor, OH 44060
Joe O
Job Details:
02/24/2021
DRYER AMANA NED5800HW0
Cc: error codesFound error code f3e3(open or shorted inlet thermistor). Found thermistor plug disconnected from control. Reconnected thermistor plug. Ran test cycle. Op test ok
Near Ashtabula, OH 44004
Jeff M
Job Details:
02/24/2021
REFRIGERATOR WHIRLPOOL WRT518SZFM00
The unit has no Freon in the machine theres no heat transfer needs a compressor and evaporator I called the owner of the home she says that she submitted paperwork for this machine to be under warranty. ; ordrng 1 W10836706 (Evap) and 1 Ship and 1 WPW10507886 (Compressor)
Near Painesville, OH 44077
Joe O
Job Details:
02/24/2021
WASHER WHIRLPOOL WTW7500GC0
"Cc: not workingCustomer stated there was a f7e0 error. Customer cleared error codes prior to us coming out. Ui not allowing selections. Found outlet is correct. Entered manual diagnostics, found lid will not lock. Ran test 8 for lid lock. Per tech sheet stated to replace lid lock, and if it does not fix it replace control. Needs lid lockCustomer does not want to repair at this time; used 1 W10810403 (LID LATCH) from stock"
Near Cleveland, OH 44144
Corina B
Job Details:
02/24/2021
DISHWASHER WHIRLPOOL DU1055XTSS2
Replaced sensor and control. Brought core back for return. Started no leak. Optest ok
Near Madison, OH 44057
Joe O
Job Details:
02/24/2021
WASHER FRIGIDAIRE FAFS4073NW0
"Cc: leaking, not drainingRan quick cycle, ran drain and spin. Ran quick cycle. Ran multiple test cycles. Could not duplicate issue. Unit functioning as designed. Op test ok"
Near Chagrin Falls, OH 44023
Dan H
Job Details:
02/24/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ01
"Customer complaint that unit is not making ice, found ice maker fill cup frozen over, unit needs new valve; ordrng 1 W11043013 (Valve)"
Near South Euclid, OH 44121
Jason N
Job Details:
02/24/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ02
"Cc unit not making iceCustomer stated it doesnt make ice all the time, she stated she doesnt hear the water coming in to the ice maker at times. Pulled ice container, ice container full of ice. Advised her that ice maker will not making additional ice if container if full and may not cycle again until ice is used. Ran manual harvest test on ice maker, indexed properly and filled mold with water. Op test good."
Near Aurora, OH 44202
Dan H
Job Details:
02/24/2021
RANGE KITCHENAID KGRT607HBS6
"Customer complaint that oven is not working properly unit keeps flashing error code, unit displaying f2e3(keypad spill) error when tech arrived, unit needs new user interface per tech sheet, part is no longer available ; ordrng 1 9754341CB (Ui)"
Near Cleveland, OH 44109
Corina B
Job Details:
02/24/2021
WASHER WHIRLPOOL WTW5000DW3
Cc that unit would not go past a cycle. Found drain hose on ground. Advised customer that drain hose needs to be at least 39 inches above ground. Ran error codes. Unbalanced load and long fill no fill. Tested hot and cold water. Op test okay.
Near Mantua, OH 44255
Dan H
Job Details:
02/24/2021
WASH/DRY STACK GE GUD27ESSJ0WW
"Customer complaint that washer is not working, confirmed, nothing is working , control is receiving 120vac , unit needs new control , customer does not want repair at this time ; ordrng 1 WH49X25738 (Cntrl), used 1 SHIPPING (shipping and handling) from stock"
Near Painesville, OH 44077
Jeff M
Job Details:
02/24/2021
STACK W/D WHIRLPOOL WET4024HW0
I install the new parts still does not work I called Tech Line they said that once it locks it goes through a check and its possible that something else is causing the control board to fail. So Im gonna order the rest of the parts; ordrng 1 W11189163 (Motor) and 1 W11189137 (Control) and 1 W11187717 (Actuator) and 1 W10906604 (Pump)
Near Mentor, OH 44060
Dan H
Job Details:
02/24/2021
DISHWASHER KITCHENAID KDTM404KPS0
"Customer complaint that lights are flashing, found water in drip pan causing float to disable unit, emptied drip pan, ran test cycle, no leaks found, started normal wash cycle, no leaks found, unable to duplicate the problem"
Near Mentor, OH 44060
Joe O
Job Details:
02/24/2021
WASHER WHIRLPOOL WTW5100HW0
Cc: high pitch squealFound error code f7e7(motor unable to reach target rpm). Ran diagnostics test cycle. Found during spin unit has a really high pitched squeal during acceleration. Found belt stretched and slipping on motor pulley and cam. Needs belt; ordrng 1 W11239857 (belt)
Near Cleveland, OH 44144
Marie V
Job Details:
02/24/2021
WASHER WHIRLPOOL MVWP575GW0
"Replaced parts, calibrated unit. And started a load. Op test okNo core for return"
Near Brooklyn, OH 44144
Marie V
Job Details:
02/24/2021
DRYER WHIRLPOOL WED5100HW0
"Took pop. Cc that the unit seems like is. Not heating. Check for power from L1 to N 120v From L2 to N 120 from L1 to L2 240. Check air flow outside, is good. Unit started heating. Advice cust that depending on the load size running the unit on normal if the cloth arent touching the sensors unit will shut down thinking that everything is dry. Advice that if is just a few things run time dry. Op test ok"
Near Cleveland, OH 44113
Jason N
Job Details:
02/24/2021
DISHWASHER WHIRLPOOL KDFE104HPS1
Cc unit front panel needs replaced due to damage. Replaced front panel using customer supplied pre Id part. Customer satisfied with appearance. Op test good. ; O-emld tckt
Near Mentor, OH 44060
Jeff M
Job Details:
02/24/2021
WASHER WHIRLPOOL WTW4955HW
Installed the new part op tested good. ; used 1 W1071967 (Cam) from stock
Near Independence, OH 44131
David R
Job Details:
02/24/2021
REFRIGERATOR KITCHENAID KSCS25INSS00
"New part is damaged, took pics. Reordering. ; ordrng 1 W10247725 (Valve)"
Near Parma, OH 44134
David R
Job Details:
02/24/2021
WASHER MAYTAG MVWB765FW3
Removed clothes from under agitator. Tested good. Op test ok"
Near Madison, OH 44057
Joe O
Job Details:
02/24/2021
WASHER MAYTAG MVWX655DW
"Cc: not filling, not workingFound error codes f8e1(long fill no fill). Ran manual fill. Found hot water was shut off to unit. Turned on hot water. Ran auto test and calibration. Found belt slipping on motor. Needs beltBelt out of stock. Office to reschedule; ordrng 1 W11239857 (belt)"
Near Independence, OH 44131
David R
Job Details:
02/24/2021
DISHWASHER WHIRLPOOL WDTA50SAHZ0
Replaced kit. Tested. Good. Op test ok
Near Aurora, OH 44202
Dan H
Job Details:
02/24/2021
RANGE MAYTAG MER8700DH1
"Customer complaint that oven is not heating properly and smells like rubber, element looks good, oven temperature sensor is good, started bake for 350 degrees, burning smell is something burning on oven floor, temperature after preheat at 360 degrees, unable to duplicate the problem, unit is operating as designed"
