Service History 418 - Fred's Appliance

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Perry, OH 44081

Jason N

Job Details: 06/17/2021

"Cc unit not respondingCustomer stated unit will not respond when plugged in, display blinks and no buttons will work. Confirmed, unit is unresponsive, display blinks 24 and all button inputs are met with a tone. Unsure if this is a main control software issue or UI issue. Will order both. Also found dispenser housing sitting crooked, found the support tab is broken off. Will order as well. ; ordrng 1 W11319991 (Console) and 1 W11322903 (Main control) and 1 W11465532 (Dispenser housing)"

We serviced a

AMANA REFRIGERATOR

Model AFI2538AES

Near Olmsted Township, OH 44138

David R

Job Details: 06/17/2021

"Cc unit not making ice. Dispenser working good, water is good, filter just replaced recently. Tested and icemaker getting 120. Motor just not advancing to cycle. Ordering icemaker assembly.; ordrng 1 W10583817 (Icemaker), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Cleveland, OH 44102

Corina B

Job Details: 06/17/2021

"CC that the clothes come out wet after one time of running. Checked the outlet, good. Started the dryer checked the vent clear. Will need a new thermostat. Cust wants to reschedule same day as washer; ordrng 1 WP3387134 (Thermostat)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Brooklyn, OH 44144

David R

Job Details: 06/17/2021

"Ran entitlement, good. Customer only had paperwork of when paid unit off but date in entitlement. If need more information customer is trying to get POP sent over. Cc unit leaking when getting water from dispenser, leaking at bottom hinge. Took off kickplate and found water like not pushed all the way in. Corrected. Tested. Good. Op test ok."

We serviced a

WHIRLPOOL DRYER

Model WED8000DW

Near Jefferson, OH 44047

Brian M

Job Details: 06/17/2021

Cc UI not working Ran diagnostics Found error f6e3 and f6e2 Needs UI and control ; ordrng 1 W11133029 (panel-cntl) and 1 W11133021 (cntrl-elec)

We serviced a

WHIRLPOOL WASHER

Model WTW7500GW2

Near Kent, OH 44240

Brian M

Job Details: 06/17/2021

Installed gearcase clutch slider and washplate Ran test cycles OP Test Ok

We serviced a

KITCHENAID DISHWASHER

Model KUDL01ILBS3

Near Cleveland Heights, OH 44112

Jason N

Job Details: 06/17/2021

Cc unit upper rack unit rollers broken. Found broken upper rack transport wheel as well as one broken off and missing from rack. Upper rack sagging down. Unit needs 2 transport wheels. ; ordrng 2 WP8268743 (Transport wheel)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB543CMJV00

Near Ashtabula, OH 44004

Dan H

Job Details: 06/17/2021

"Customer complaint that unit is not cooling properly, freezer section temperature at 14 degrees, fresh food section temperature at 42 degrees , found system in a 20 vacuum, emptied system, nitrogen tested and purged, recharged , op test good"

We serviced a

MAYTAG DRYER

Model MGDP575GW0

Near Kent, OH 44240

Brian M

Job Details: 06/17/2021

Cc of nosie Found coil valves are buzzing Needs coils ; ordrng 1 WPW10328463 (coil-valve)

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFSS2614QS1A

Near Painesville, OH 44077

Joe O

Job Details: 06/17/2021

"Cc: not making iceFound ice maker is receiving proper power, ice maker not cycling. Needs ice makerCustomer does not want to repair at this time ; ordrng 1 241798231 (Ice maker), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

MAYTAG FREEZER UPRIGHT

Model MZF34X20DW04

Near Mentor, OH 44060

Joe O

Job Details: 06/17/2021

Cc: not sealingFound door warped. Needs doorOffice to reschedule; ordrng 1 W10746789 (dor-fmd)

We serviced a

WHIRLPOOL DRYER

Model WGD7500GW0

Near Avon, OH 44011

Gabriel P

Job Details: 06/17/2021

"Found pulley squeaking replace from t/s,opt test ok"

We serviced a

MAYTAG REFRIGERATOR

Model MFW2055FRZ00

Near Parma, OH 44134

David R

Job Details: 06/17/2021

"Cc unit FF not cooling. Found damper is working correctly but the evap fan is not running. Getting correct power. Will need Evap fan motor *** office to reschedule, place on cancelation list ; ordrng 1 WPW10464673 (Evap fan motor), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model ET1RHMXKQ00

Near Cleveland, OH 44135

Marie V

Job Details: 06/17/2021

"Cc that the unit is making ice non stop. Confirmed, found arm for ice maker off place. Corrected issue. Op test ok"

We serviced a

MAYTAG REFRIGERATOR

Model MFI2269DRM00

Near Westlake, OH 44145

Marie V

Job Details: 06/17/2021

"Cc that the unit is not making ice. Took temps fresh food section was at 43* and freezer at 9* and ice bin was at 18* but fan was not running. Tried to cycle ice maker, it didnt work , it was trying to cycle but the arm just stays up it goes down and then it goes back up, ran diag check ice box fan good. Unit will need ice maker. Replace ice maker from T/S, tested . Op test ok also I heard diffuser having some trouble to open up, advice cust that that may go any time , told him that I will put that part on this job.; used 1 W10882923 (ICE MAKER ASSY) from stock"

We serviced a

MAYTAG DRYER

Model MEDB765FW0

Near Euclid, OH 44123

Dan H

Job Details: 06/17/2021

"Customer complaint that door pops open, confirmed, adjusted door strike, op test good"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Euclid, OH 44123

Dan H

Job Details: 06/17/2021

"Customer complaint that unit is not heating, confirmed, found thermal cut off open, installed thermal cut off kit, op test good, customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube"

We serviced a

SAMSUNG DRYER

Model DV56H9100EG/A2

Near Westlake, OH 44145

Marie V

Job Details: 06/17/2021

"Cc that the unit started making a funny noise and it started smelling like something burning. Started unit it smells like something is burning, Took unit apart, check blower wheel , and heater, and all connections on unit, also checked the outside vent. Unit has foil vent, advice cust to replace with flexible metal or rigid metal because is a fire hazard. I put unit back together couldnt duplicate noise and smell starting to go away. Advice cust most likely some lint go to the heater and it burned off already. Unit is working as designed. Op test ok; ordrng 1 DC97-14486E (Heater), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

MAYTAG DRYER

Model MEDE400XW0

Near Westlake, OH 44145

Gabriel P

Job Details: 06/17/2021

"Customer had an electrician and told her there was 220 v when we checked last time there was not but diagnose it again and found thermal cutoff open replace from truck stock,opt test ok ; used 1 280148 (Cutoff tml), and 1 SENIORDISCOUNT (senior discount) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM05

Near Brooklyn, OH 44144

Gabriel P

Job Details: 06/17/2021

"Replace control,and steam ice,opt test ok"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Cleveland, OH 44111

Gabriel P

Job Details: 06/17/2021

"Found no error code and ran calibration and auto test pass ran manually test pass,cannot find issue with unit,is working as design"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ00

Near Mantua, OH 44255

Brian M

Job Details: 06/17/2021

Cc led under icemaker out Replaced led OP Test Ok

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Cleveland, OH 44109

Corina B

Job Details: 06/17/2021

"Cust showed pop, sent pic CC that the unit does not heat. Confirmed checked the power l1 to n 120 volts. L2 to n 120 volts. L1 to l2 0 volts. Will need an electrician."

We serviced a

CROSLEY WASHER

Model VAW3584GW1

Near Garfield Heights, OH 44125

Corina B

Job Details: 06/17/2021

CC that the unit is broken. Confirmed. Found the tub ring and tub cracked. Will need a new tub and tub ring. Office to reschedule appointment advised cust to replace the plastic vent with a semi or rigid vent. ; ordrng 1 W10371566 (Tub) and 1 WPW10531289 (Tub ring)

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BB2

Near Parma, OH 44134

David R

Job Details: 06/17/2021

"Replace main control, tested oven 350* and burners. Working correctly. Op test ok"

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC0

Near Chagrin Falls, OH 44023

Brian M

Job Details: 06/17/2021

Cc unit not starting Found UI not responding Will need second tech Unit is in a tight spot with dryer on top ; schdld next appmnt for 7/1 THU !

We serviced a

MAYTAG WASHER

Model MHWE250XL00

Near Cleveland, OH 44106

Jason N

Job Details: 06/17/2021

"Cc unit codes during cycle, not finishing cycleRan diagnostics, found codes f6e1 for serial communication error(ACU to MCU), f9e1 for long drain, and LF for low flow. Ran auto cycle, all functions passed, drain out looks good, . Ran drain and spin test, lot of vibration in spin. Found movement in rear of basket, drive belt is half gone, pieces laying inside unit. Unit needs tub, basket and drive belt. Parts not showing in stock at Marcone, office to contact customer. ; ordrng 1 WPW10205253 (Basket) and 1 W11239040 (Rear tub) and 1 W10313497 (Front tub) and 1 WPW10260319 (Drive belt)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS

Near Cleveland Heights, OH 44106

Jason N

Job Details: 06/17/2021

"Cc unit front panel needs replaced due to damage Could not install front panel, new panel was damaged in shipping. Snapped pic. Reordering. Advised customer to inspect new panel upon arrival. Part not showing in stock at Marcone, office to contact customer for next service date. ; ordrng 1 W11416371 (Panel)"

We serviced a

KITCHENAID MICROWAVE

Model KMCS3022GSS2

Near Rocky River, OH 44116

Gabriel P

Job Details: 06/17/2021

"Found unit cavity damage cannot be fix also mag was broken inside like if unit was drop and cabinet on both side was bulk in took pictures,opt test ok ; saved tckt"

We serviced a

WHIRLPOOL WASHER

Model MHWE450WW01

Near Euclid, OH 44119

Dan H

Job Details: 06/17/2021

"Customer complaint that power button is stuck, found power button broken, power button is part of control panel, control panel is no longer available ; ordrng 1 W10283496 (Control panel)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHV00

Near Euclid, OH 44132

Joe O

Job Details: 06/17/2021

"Cc: leaking from ice makerFound water valve stuck open. Needs water valve.Water valve out of stock. Office to reschedule; ordrng 1 W11043013 (valve), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

KITCHENAID COOKTOP ELE

Model KCGS556ESS02

Near Seven Hills, OH 44131

David R

Job Details: 06/17/2021

Replaced all burners. Missing from when customer got unit. Tested. All 5 are good. Op test ok

We serviced a

FRIGIDAIRE REFRIGERATOR

Model LGHD2369TF2

Near Cleveland, OH 44105

Corina B

Job Details: 06/17/2021

"CC that there is frost in the freezer. Confirmed. Found the evap fan not running. Checked the power at the control 11.89 dc volts. Will need a new evap fan. ; ordrng 1 809069201 (Evap fan), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS

Near Solon, OH 44139

Brian M

Job Details: 06/17/2021

Found noise to still be preset Upon diagnosing found diverter diffuser missing Needs diffuser 0; ordrng 1 W10903468 (Diffuser)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ03

Near Parma, OH 44130

Marie V

Job Details: 06/17/2021

"Cc that the ice maker box has a lot of frost and one time ice didnt want to come out , they had to clear all frost to get it to work. Tested door ice by putting 2 tablespoons of water, didnt holt it, ice door isnt shutting all the way causing warm air to to the ice maker and melt it, unit will need door ice. Put on LB part number for filter. Part isnt in stock advice cust that we will contact ; ordrng 1 W11423784 (Door ice)"

We serviced a

WHIRLPOOL FREEZER

Model WZF79R20DW03

Near Sheffield Lake, OH 44054

Gabriel P

Job Details: 06/17/2021

Found compressor throwing 11.51 amp and overheating ordering compressor and dryer ; ordrng 1 W10750851 (Compressor) and 1 WPW10143759 (Dryer)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS

Near Richmond Heights, OH 44143

Dan H

Job Details: 06/17/2021

"Customer complaint that water filter is stuck, Removed filter, installed new filter , op test good"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP340PAFW0

Near Lakewood, OH 44107

Corina B

Job Details: 06/17/2021

"CC that the water goes in but does not hear the pump running and never shuts off. Checked the power at the control to the pump and motor 0 volts. Will need a main control and possibly the pump and motor. ; ordrng 1 W10906429 (Control) and 1 W11025157 (Pump and motor), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Bedford Heights, OH 44146

Jason N

Job Details: 06/17/2021

"Cc unit heating problemChecked all thermals, all checked good. Operation test good. Not issues found with unit."

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Bedford Heights, OH 44146

Jason N

Job Details: 06/17/2021

"Cc unit offbalance, making lot of noiseRan diagnostics, found code f7e7 for motor unable to reach target rpm. Ran auto test, all functions passed. Ran spin and drain test with large towels. Normal vibration for unit. Advised customer on load sizing and proper loading. If unit experiences offbalance situation, advised customer to pause unit and rearrange load. Unit is working as designed."

We serviced a

MAYTAG DRYER

Model MDE9316AYQ

Near Bedford, OH 44146

Jason N

Job Details: 06/17/2021

"Cc unit not heatingChecked power in to unit, good at 243v L to L. Checked all thermals, all checked good. Ran dryer op test, no power to element. Checked timer, found L wire connection on timer burnt, wire and terminal on timer damaged. Unit needs timer. Customer not repairing, estimate only ; ordrng 1 WP33001631 (Timer)"

We serviced a

WHIRLPOOL OTR MICROWAVE

Model WMH32519HZ4

Near Sheffield, OH 44054

Gabriel P

Job Details: 06/17/2021

"Found capacitor burning customer already bought new unit no point estimate she want to know what was causing the burn,customer will not repair,opt test ok"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Moreland Hills, OH 44022

Joe O

Job Details: 06/17/2021

"Cc: leaking, door not closing properlyNo floor damage at this time. Customer worried about potential floor damage. Found unit has low water pressure. Found when filling ice maker the water flows to the side of the ice mold. Customer has RO system. Advised customer whirlpool states not to use RO systems with whirlpool products for pressure issues. Needs door. Advised customer we will install parts when door arrives.Office to reschedule; O-emld tckt"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Kirtland, OH 44094

Joe O

Job Details: 06/17/2021

"Cc: not completing cycle, not drainingCustomer stated detergent staining clothes, stated intermittently not finishing cycle. Customer also stated wont run with lid open(this is when it stains the clothing). Advised customer, lid has to be closed to run. Found no stored error codes. Ran auto test. Ran normal cycle. Ran drain and spin. Ran calibration. Unit functioning as designed. Op test ok"

We serviced a

KENMORE RANGE

Model 790.7433311

Near Parma, OH 44130

David R

Job Details: 06/17/2021

Cc bake not working. Found igniter discolored. Not getting correct amps. Usually t/s item but used all mine this week. Ordering. *** office to reschedule ; ordrng 1 12400035 (Igniter)

We serviced a

TAPPAN DISHWASHER

Model MDB124BFS2

Near Cleveland, OH 44135

Corina B

Job Details: 06/17/2021

"CC that the unit is not cleaning the dishes and the unit is leaking. Confirmed. Found the tub is leaking. Will need a new tub. ; ordrng 1 154209301 (Tub), used 1 1OVRSZ (oversized shipping) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Beachwood, OH 44122

Brian M

Job Details: 06/17/2021

Cc unit has buzz sound Found freezer fan cover vibrating Repositioned cover OP Test Ok

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS0

Near Maple Heights, OH 44137

Jason N

Job Details: 06/17/2021

"Cc unit oven not clicking/lightingCustomer states unit not always heating up properly. Ran bake test, ignitor glowing, drawing 2.7a. Ignitor is weak. Unit needs bake ignitor. Replaced using truck stock part. Ran bake test to 350 degrees. Good ignition and preheat. Op test good.; used 1 12400035 (IGNITER) from stock"

We serviced a

AMANA WASHER

Model NTW4651BQ1

Near Mayfield Heights, OH 44124

Dan H

Job Details: 06/17/2021

"Customer complaint of loud screeching noise, found bearings worn out, suspension is worn out, unit needs new gearcase and suspension, customer does not want repair ; ordrng 1 W11454741 (Gearcase) and 1 W10780045 (Suspension), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

GE REFRIGERATOR

Model PFSF6PKXCWW

Near Strongsville, OH 44136

David R

Job Details: 06/17/2021

"Cc ice forming bottom of FF. Found evap drain clogged. Tried steamer, nitrogen tank, boiling water, copper tube. Drain will not come unclogged. Let customer know the whole drain line could be clogged and worse case scenario some object is clogged in the middle which at that point we couldnt get. So setting up return date. Customer to unplug unit 2-3 days prior. Will let thaw out and see if its still clogged up."

We serviced a

WHIRLPOOL OTR MICROWAVE

Model WMH2175XVB2

Near Elyria, OH 44035

Marie V

Job Details: 06/17/2021

"Cc that the turn table does not work, unit heats but not turn. Check continuity pass, tested unit with a cup of water in, didnt work check power has 117V. Spin the table by hand and started again it worked for 5 seconds and then it stopped, unit will need turn table motor. Cust will call if she wants to continue ; ordrng 1 W10210848 (Turn table motor), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL RANGE

Model WEG515S0FS2

Near Chardon, OH 44024

Joe O

Job Details: 06/17/2021

Cc: bake not workingFound pan slid back into igniter harness. Advised customer on loading drawer. Ran test bake. Op test ok

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED2FHEXNB01

Near Elyria, OH 44035

Marie V

Job Details: 06/17/2021

"Cc that the ice maker makes big globes of ice. Confirmed cycled ice maker to verify where the water was going to, it filled all the way and then it started leaking from ice maker. Replace ice maker from T/S, and it cycle , op test ok. ; ordrng 1 4317943 (Icemaker)"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC0

Near North Ridgeville, OH 44039

Corina B

Job Details: 06/17/2021

Replaced the control. Ran a calibration. Started a quick wash. Optest ok.

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Moreland Hills, OH 44022

Brian M

Job Details: 06/17/2021

"Cc unit not powering on Found UI not responding and no indicator light on control Needs UI and control, ; ordrng 1 W11170706 (cntrl-elec) and 1 W11112656 (console)"

We serviced a

GE RANGE

Model CGS990SET5SS

Near Chagrin Falls, OH 44022

Dan H

Job Details: 06/17/2021

"Installed new igniter, op test no good , igniter shorted out, reordering igniter ; ordrng 1 WB13K10043 (Igniter)"

We serviced a

WHIRLPOOL RANGE

Model GGG388LXS01

Near Middleburg Heights, OH 44130

David R

Job Details: 06/17/2021

Cc both oven either not working or taking long to heat up. Found both top and bottom igniters not giving correct amps. Replaced both from t/s. Tested both 350*. Good. Op test ok.; used 2 12400035 (IGNITER) from stock

We serviced a

WHIRLPOOL RANGE ELE

Model WFC310S0EW3

Near Elyria, OH 44035

Marie V

Job Details: 06/17/2021

Replace infinite switch and all burners. Tested all burners . Op test ok.

We serviced a

WHIRLPOOL DRYER

Model WED8540FW2

Near Chagrin Falls, OH 44023

Dan H

Job Details: 06/17/2021

"Installed new control, op test good"

We serviced a

MAYTAG REFRIGERATOR

Model MSS25C4MGW00

Near Strongsville, OH 44149

David R

Job Details: 06/17/2021

Replaced the left door. Tested. Good. Op test ok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ05

Near Elyria, OH 44035

Marie V

Job Details: 06/17/2021

"Cc that the unit stopped cooling and that the freezer section is working like a fresh food section. Took temps 66* on fresh food section and 17 to 2* in freezer. Found evaporator frosted over, forced unit to defrost and check the ohms reading on thermistor it was at 22kohms. Called BJ confirmed diag unit will need control board and thermistor. Defrosted evapo,.; ordrng 1 W11203924 (Control) and 1 WPW10384183 (Thermistor)"

We serviced a

KITCHENAID REFRIGERATOR

Model KSC23C8EYB02

Near Chardon, OH 44024

Dan H

Job Details: 06/17/2021

"Customer complaint that unit is not cooling in fresh food section , fresh food section temperature at 60 degrees, at the top and 39 at the bottom, found fresh food section evaporator frozen solid, unit needs new control and thermistor , thermistor is out of stock so not scheduling return appointment ; ordrng 1 WPW10235503 (Cntrl) and 1 W10316760 (Thermistor), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL ICEMAKER

Model GI15NDXZS0

Near Strongsville, OH 44149

Corina B

Job Details: 06/17/2021

Replaced the pump. Started a cycle. Started to make ice. Optest ok.

We serviced a

MAYTAG REFRIGERATOR

Model MFI2269VEB

Near Beachwood, OH 44122

Brian M

Job Details: 06/17/2021

Cc of no ice Found ice jammed in fins and broke mold Replaced icemaker OP Test Ok

We serviced a

MAYTAG REFRIGERATOR

Model MFI2570FEZ06

Near Cleveland, OH 44104

Jason N

Job Details: 06/17/2021

Cc unit freezing product in ff sectionCustomer showed popCustomer stated all food in ff section is freezing. Found customer is not using ice maker but ice maker is still active. Turned off ice maker operation. Ran thermistor tests and fan tests. All passed. Advised customer to leave ice maker turned off if not using. Op test good.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HBS00

Near Painesville, OH 44077

Joe O

Job Details: 06/17/2021

Installed led module. Op test ok

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Elyria, OH 44035

Gabriel P

Job Details: 06/17/2021

"Found an off balance load error code clear and ran calibration test pass,opt test ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS311SDHB00

Near Cleveland, OH 44104

Jason N

Job Details: 06/17/2021

"Cc unit not cooling in both sectionsFound unit is cooling, good frost patter, no airflow to either section, evap fan not working. Checked power to fan, good at 119v. Unit needs evaporator fan. Replaced using truck stock fan. Airflow returned to both sections. Advised customer to allow several hours for unit to return to desired temps. Op test good. ; used 1 WP2315539 (MOTOR-EVAP) from stock"

We serviced a

GE WASHER

Model GTWN4950L0WS

Near Beachwood, OH 44122

Brian M

Job Details: 06/17/2021

"Cc unit not always cycling all the way but she can unplug it and wait and retry and it goes Found motor flashing 8 times, according to tech sheet needs motor replaced ; ordrng 1 WH20X10066 (washing machine moto), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED7600XW0

Near Painesville, OH 44077

Joe O

Job Details: 06/17/2021

Installed idler pulley. Ran test cycle. Op test ok

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS03

Near Lakewood, OH 44107

Corina B

Job Details: 06/16/2021

"CC that the unit never cooled. Ran step 38 at 99 165 watts to 140 watts back up. The control would start bouncing around. Called t/l checked pressures 0 psi on both sides. Used nitrogen with soap could not find a leak. Called t/l Robert to replace 3 way valve and the suction line. Will need a new ui, control, compressor, 3 way valve, suction line drier. ; ordrng 1 W11084143 (3 way valve) and 1 W11199420 (Suction line) and 1 W11393142 (Compressor) and 1 W11093037 (Control) and 1 W11227903 (Ui)"

We serviced a

KENMORE DRYER

Model 110.87561601

Near Painesville, OH 44077

Joe O

Job Details: 06/16/2021

"Cc: not workingFound heater wires shorted together. Needs heater wire repair kitsCustomer does not want to repair at this time; ordrng 2 279457 (wire)s, used 1 SHIPPING (shipping and handling) from stock"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Brooklyn, OH 44144

Corina B

Job Details: 06/16/2021

Replaced the shifter. Ran calibration. Ran the tach. Optest ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM04

Near Willoughby, OH 44094

Dan H

Job Details: 06/16/2021

"Customer complaint of no ice and water, confirmed, found ice maker valve seeping again, changed valve from customer surplus, ice and water work now, op test good"

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFH01

Near Parma, OH 44134

Corina B

Job Details: 06/16/2021

CC that there is water leaking into the fridge. Confirmed. Found a gap on the right side of the cabinet. Called t/l unit is non repairable.

We serviced a

KENMORE DRYER

Model 110.6800201

Near Parma, OH 44129

Marie V

Job Details: 06/16/2021

"Cc that the unit is making a loud noise. Confirmed, noise is coming from pulley and rollers. Replace dryer kit from T/S, ran unit. Op test ok; used 1 4392067 (DRYER REPAIR KIT) from stock"

We serviced a

ROPER WASHER

Model RTW4516FW2

Near North Olmsted, OH 44070

Marie V

Job Details: 06/16/2021

"Cc that the unit is making a loud noise when agitating. Confirmed, found pulley loose. Adjusted, and added lock tite. And told cust about how much clothes should be put per load and detergent. Also found a little bit of oil coming out of the gearcase, is working good at this point but I also advise cust about it. Op test ok; ordrng 1 W11454741 (Gearcase), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFTR1835VW0

Near Euclid, OH 44119

Jason N

Job Details: 06/16/2021

"Cc customer needs ice maker installed Customer stated he has ice maker. Could not install ice maker, ice maker is wrong model for this unit. No parts listed for ice maker in parts lookup or on Frigidaire site, called BJ. BJ called marcone, found right ice maker kit for unit; ordrng 1 IM117000 (Ice maker kit)"

We serviced a

MAYTAG DISHWASHER

Model MDB8959SFZ0

Near Wellington, OH 44090

David R

Job Details: 06/16/2021

Cc unit start button not working. Found control panel not working properly. Ordering control panel ; ordrng 1 W10880558 (Control panel)

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW0

Near Euclid, OH 44117

Jason N

Job Details: 06/16/2021

"Cc unit not completing cycles.Ran diagnostics, found codes f8e6 for water hazard, f0e5 for offbalance load, f0e9 for offbalance pause and f8e1 for no fill. Could not run diagnostics, or components tests. Found lid strike is broken off. Unit will need lid strike before any more diagnostics can be made. Part not showing in stock on Marcone, office to contact customer for next service date. ; ordrng 1 W11457841 (Strike)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Avon, OH 44011

Gabriel P

Job Details: 06/16/2021

"Replaced wash motor assembly, ran calibration and auto test pass."

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BW2

Near Cleveland, OH 44108

Jason N

Job Details: 06/16/2021

"Installed manifold, found RF orifice tube cracked, and LF orifice tube is twisted. Both will need replaced. Removed knob from RF burner, advised customer not to use this burner until we repair. ; ordrng 1 W11028738 (Orifice holder LF) and 1 W11050487 (Orifice holder RF)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM354ESS

Near Rocky River, OH 44116

Gabriel P

Job Details: 06/16/2021

Unit was badly damaged tub and door advised employee that whirlpool not be covering repair call whirlpool spoke to chris

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW2

Near Cleveland, OH 44108

Jason N

Job Details: 06/16/2021

"Cc unit coding Lo Flo F8Customer showed popFound unit water inlet connections tied together on both hot and cold. Could not split connections as customer has y-connector on plastic valves which are corroded/seized. Will break valves trying to remove. Advised customer to replaced source valves and separate hot and cold lines. Ran quick wash, water pressure coming in is reduced. Advised customer to contact plumber at this point."

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC503ESS01

Near Cleveland Heights, OH 44106

Jason N

Job Details: 06/16/2021

"Cc unit warming up again Customer states unit started warming in freezer section, ice was melting in container. Customer had set temperature down to -3 degrees in freezer, and 37 degrees in ff section. Unit has been working normally for the past few weeks with those settings. Inspected unit, temps in ff section at 40 degrees, freezer reading. -2 degrees. No frost buildup on either evaporator. Check compressor health, ran test 4, 3 way valve shifting properly, compressor speed good, condenser fan running. Unable to determine any failure at his time, unit is working as designed. Advised customer we would have to come out and see unit in failure for us to determine course of action for repair. Retrieved control for return."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302EBS00

Near Strongsville, OH 44136

David R

Job Details: 06/16/2021

Replaced right door gasket. Conformed. Tested. Good. Op test ok

We serviced a

GE WASHER

Model GFW490RSK0WW

Near Geneva, OH 44041

Jeff M

Job Details: 06/16/2021

The units bearings are bad. Customer does not need an estimate he will just buy a new one

We serviced a

MAYTAG REFRIGERATOR

Model M1TXEGMYW01

Near Ashtabula, OH 44004

Jeff M

Job Details: 06/16/2021

Evaporator fan stopped moving replaced with truck stock unit tested good; used 1 WP2315539 (Fan) from stock

We serviced a

WHIRLPOOL RANGE

Model wfe540h0es1

Near Cleveland Heights, OH 44118

Jason N

Job Details: 06/16/2021

Installed bake element. Ran bake test to 350 degrees. Good preheat and cycle. Op test good.

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Ashtabula, OH 44004

Jeff M

Job Details: 06/16/2021

The unit is getting power and control board is not responding main control board has failed needs a new control board; ordrng 1 W11498797 (Control) and 1 S

We serviced a

MAYTAG WASHER

Model MVWX500XW1

Near North Olmsted, OH 44070

Marie V

Job Details: 06/16/2021

"Cc that the unit does not always fills with water to wash the clothes and that when is finally done does not spins out the water out of the clothes and then it takes a long time to dry in the dryer. Ran diag got error code ff7e1 basket speed sensor fault, f7e7 motor unable to reach target rpm. Ran test tachometer , no good. Unit will need shifter. Replace shifter from T/S, ran calibration,pass , ran auto test ,pass op test ok; used 1 WPW10006355 (ACTUATOR) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Brooklyn, OH 44144

Dan H

Job Details: 06/16/2021

"Customer complaint that unit is not starting, found loose connection at power box connection, wire nut is not holding, installed new wire nut, op test good"

We serviced a

MAYTAG DISHWASHER

Model MDB9150AWQ

Near Strongsville, OH 44149

David R

Job Details: 06/16/2021

"Cc unit not working. Unit getting 120. Checked and found control has burn marks on it. Shorted. Ordering control *** office to reschedule ; ordrng 1 WP99002825 (Control), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Strongsville, OH 44136

David R

Job Details: 06/16/2021

"Missing striker, ordering ; ordrng 2 W11457841 (Striker)s"

We serviced a

MAYTAG DRYER

Model MED5500FW0

Near Avon Lake, OH 44012

Gabriel P

Job Details: 06/16/2021

"Cc unit not working properly and delicate cycle temp too high, ran delicate cycle. Took temps on vent outlet 97F, inside unit 107F on delicate cycle. opt test good. Serial and model in file dont match the unit in customers house."

We serviced a

KITCHENAID RANGE

Model KSDG950ESS2

Near Cleveland Heights, OH 44118

Jason N

Job Details: 06/16/2021

"Cc unit fan staying on after oven shutdown, possible temperature issue. Advised customer cooling fan will stay on after oven is shutdown until safe temperature is reached. Ran diagnostics, no codes. Ran bake test to 300 degrees, let cycle. Temperature reading correct. No issues found with unit, working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW0

Near Parma, OH 44129

Corina B

Job Details: 06/16/2021

CC that the sheets come out wet. Ran diag F0E5 OFF BALANCE LOAD DETECTED. Service pointer W10754551B to replace the control. Will need a control. ; ordrng 1 W10634026 (Control)

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Strongsville, OH 44136

David R

Job Details: 06/16/2021

"Replaced drain pump. Tested, good. Op test ok"

We serviced a

WHIRLPOOL RANGE

Model WFG361LVQ1

Near Cleveland, OH 44111

Corina B

Job Details: 06/16/2021

CC that the bake does not always turn on. Found the harness not have the insulation. Will need a new harness. ; ordrng 1 WPW10701462 (Harness) and 1 WP9758079 (Igniter)

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFSS2614QS6A

Near Westlake, OH 44145

Marie V

Job Details: 06/16/2021

"Cc that the unit is leaking and that is not all the time that leaks. They turned the water off and keep leaking , had cust turn the water back on to test, check at the door, no leaks so put some water at the drain tube from evap side. Found main tube not attached all the way causing it to leak every time it goes into a defrost. Drain tube was not completed attached to the cabinet so every time unit started the defrost , all the water was coming out instead going inside tube. Corrected issue, Tested unit at the door and also turned ice maker on to check lines. Op test ok"

Our Service

Our Training