Local Reviews

Fred's Appliance Service Rated 4.8 out of 5 stars based on 8430 customer reviews

Map of Westlake, OH

love your service




Review of Fred's Appliance Service

both times your people have been to my house i've received useful tips beyond just the repair at hand, super professional people


Map of Bay Village, OH

finally! a REAL REPAIR TECHNICIAN!




Review of Fred's Appliance Service

BRIAN WAS CAPABLE, POLITE, THOROUGH, CAREFUL, TENACIOUS AND MOST IMPORTANTLY, SUCCESSFUL! He is, hands down, the finest repair worker whom I have had the privilege to use. He should be the protptype for all those in this line of work. You are so lucky to have him.


Map of Cleveland, OH

june




Review of Fred's Appliance Service

One time throw investigation and solution to problem made the experience much better


Map of Avon Lake, OH

Excellent!




Review of Fred's Appliance Service


Map of Perry, OH

great job




Review of Fred's Appliance Service

great service! top notch!


Map of Painesville, OH

Great service. Corina very knowledgeable.




Review of Fred's Appliance Service


Map of Avon Lake, OH

Prompt and fast service




Review of Fred's Appliance Service


Map of Parma, OH

finally got the problem taken care of




Review of Fred's Appliance Service

Cris was able to find the problem and fix it quickly. this was the third time your service people were here.


Map of Avon Lake, OH

Great Service




Review of Fred's Appliance Service

We were most pleased with this service call. Brian was very professional and knowledgeable. He quickly found the source of our problem, i.e. erratic washer operation. He also showed us how to initiate a 'spin only cycle' if we felt the clothes were too wet at the end of the wash cycle.


Map of Avon, OH

Professional & great service




Review of Fred's Appliance Service


Great Service




Review of Fred's Appliance Service

Technician explained every step of repair


Great Service




Review of Fred's Appliance Service

The technician was friendly, professional and straightforward


Linda




Review of Fred's Appliance Service

Great job


ABSOLUTELY TOP NOTCH




Review of Fred's Appliance Service

NONE BETTER.


Excellent




Review of Fred's Appliance Service

Very professional and competent service repairman.


we were treated great from the receptionist that answered the phone to the service man. Would use Fred's appliance in the future. Thanks everyone!




Review of Fred's Appliance Service


owner




Review of Fred's Appliance Service


Eva




Review of Fred's Appliance Service


GREAT SERVICE!!!




Review of Fred's Appliance Service

Chris called before arriving, He was very polite and showed us what was wrong with our washer, then fixed the problem. I would request Chris if we ever need service on our washer or dryer! My wife Lori and I thank you very much. A+


Very knowledgeable




Review of Fred's Appliance Service


Ice maker replacement




Review of Fred's Appliance Service

Set up appointment,arrived on time, very pleasant, found problem, ordered new ice maker, made another appt., ice maker arrived next day, came back Tues. removed the old one put in the new one and "BAM" got ice! Would recommend Fred's


Great service. The best.




Review of Fred's Appliance Service

Competent, reliable and friendly.


Service fine, disappointing communications




Review of Fred's Appliance Service

My service was fine. I am quite disappointed regarding ZERO notification that I would be charged with a 100% warranted service call SET UP BY WHIRLPOOL NOT ME. Your staff phoned me during the day to ask if I could push my appt back due to emergency with your tech and would send someone else and had ample time to notify me of a charge. This did not occur. The tech came at 450pm and told me. I called your office and your operator stated that they were leaving at 5pm and could not stay for a call I would place to whirlpool to verify this. Whirlpool called your company at 503pm and your office was closed. Your tech contacted his boss and still required payment, which I paid and now am being refunded. A LOT OF TIME AND WORK UNNECESSARY HAD COMMUNICATION OCCURRED.


Response from Fred's Appliance Service:

Hello Kathy, Very sorry for your troubles. Upon reviewing your job records, we've found that this was the third trip to your home with no problem found. With regret, your manufacturer warranty only covers functional failures to your unit. You'll find this information in your owner's manual. Please feel free to get in touch with us to further discuss. You may email service@fredsappliance.com or call 888-453-7337. Thank you! -The Fred's Team


Very prompt service and very polite




Review of Fred's Appliance Service

I will surely call upon Fred's if I have any future problems with my applances.


Very informative




Review of Fred's Appliance Service

Prompt, thoroughly went over things


Good knowledgeable service




Review of Fred's Appliance Service

Service tech came on time and completed the job in a very short period of time


Carmelina




Review of Fred's Appliance Service

Chad was very prompt in arriving on time and did a nice job replacing the Handel. He communicates well with customers.


Great service - explained alot about my appliance




Review of Fred's Appliance Service

Great service - explained a lot to me about my appliance


Good service. An hour late. No call indicating such.




Review of Fred's Appliance Service


Pleased with service. Higher price than expected.




Review of Fred's Appliance Service

No issues at all with service or repairman. However, I was surprised to be charged for a service call on top of the labor. Typically, when contractors are called out and their visit results in either no work or an inexpensive repair then I see the point of paying a service charge. Businesses deserved to be paid for their time. But when the visit results in approximately $150 labor charge, the service call fee is waived or factored into the labor costs. Just my two cents. Good serviced. Pleased with the repair.


Great




Review of Fred's Appliance Service

Courteous, thorough and very good at his job.


Fantastic Service !!




Review of Fred's Appliance Service

Pleasant, punctual, and clean....


Great service quick & efficient




Review of Fred's Appliance Service


Art was fantastic!




Review of Fred's Appliance Service

Art wrestled with my wall unit KitchenAid oven and microwave. He was wonderful, changed the noisy fan, and I am now baking up a storm! My microwave light was nearly impossible to change but he persisted and got it done. Thanks again!


Nikole Benjamin




Review of Fred's Appliance Service

Service was great!


Great service.




Review of Fred's Appliance Service

Great service..on time..very professional!


Service on Monday Apr 17




Review of Fred's Appliance Service

He knows what he is doing.


Liked letting the customer know the name and photo of the technician. Like the updates on the progress of technician reaching the house.




Review of Fred's Appliance Service

Eric was knowledgeable about the machines and completed a diagnostic.


Great appliance man




Review of Fred's Appliance Service

Wanted to make sure washer was fixed


prompt and great service




Review of Fred's Appliance Service


Fantastic job. Chads a great guy!




Review of Fred's Appliance Service


Thanks for the repair!




Review of Fred's Appliance Service

Knowledgeable in diagnosis refrigerator problem.


GREAT SERVICE




Review of Fred's Appliance Service

CHAD WAS EXCELLANT


Great Service,




Review of Fred's Appliance Service

Happy to get a repairman at the early end of scheduled time frame. Polite, clean and did not reek from cigarettes. Thank you.


Excellent service




Review of Fred's Appliance Service

Very professional.Very nice.


Great service




Review of Fred's Appliance Service

Robert was very professional and fixed the problem quickly


Nickey




Review of Fred's Appliance Service

Excellent


service call




Review of Fred's Appliance Service

good tech person I thought on a refigerator service would be quicker if it was not working right and food could be spoiled.


Great service




Review of Fred's Appliance Service


Good Service!




Review of Fred's Appliance Service

Good!


Disappointing




Review of Fred's Appliance Service

We have had Fred's Appliance to our home several times in the past and we were always very satisfied with the technician and the work they provided. This time, however, we were very disappointed. Once the technician arrived, he got right to work but I felt he was very dismissive of my questions and concerns. He said our convection oven was in perfect working order, even though it does not bake evenly on the "convection" mode. I was told to rotate my baking sheets to accomplish evenly baked cookies. I have owned convection ovens before this one and have never had to rotate baking sheets. We still don't feel our oven is working properly, but since your evaluation, we aren't sure of our next step.


Response from Fred's Appliance Service:

Hello David! Thank you for your note. We're sorry you're still having trouble. Please reach out to us directly to further address your concerns at service@fredsappliance.com or 888-453-7337. Thank you! -The Fred's Team.


Maytag warranty visit




Review of Fred's Appliance Service

Excellent service. Kept me well informed about technicians arrival time. Very satisfied.


Bill




Review of Fred's Appliance Service

Service man was very professional. Arrived on time and was courteous about removing his shoes.


Good Service




Review of Fred's Appliance Service


Ciocca




Review of Fred's Appliance Service


Bobber




Review of Fred's Appliance Service

Prompt arrival! Quick service!


very upset




Review of Fred's Appliance Service

Good morning. Since I was at work, my adult son, Eric was home at the time of service. He was told that I will be charged next time he comes out, and there is food stuck in the bottom dishwasher trap with an additional cost to me since this has happened before. Want you to know that I DO soak, rinse dishes prior to putting into my dishwasher. Did not realize that my bird maybe getting food in the dishwasher when he occasionally throws his food dish off the top of the refrigerator. This will be changed. My question and complaint is, doesn't a technician get paid WHATEVER the problem is? I did not see or read any stipulations, limitations, or specific criteria of repair when purchasing my extended warranty. I can reassure you that I will not be renewing my contract with the company providing warranty coverage if your company is providing service. When I see patients who have repeat problems, I do not tell them that I will be billing them extra.


Response from Fred's Appliance Service:

Good Morning Mary, Thank you for your review. I'm very sorry for your troubles. Extended warranties only cover functional failures of the machine itself. With regret, it does not cover events such as birds putting food in your unit. If you have any further questions about what your warranty covers, please reference your contract, or call AIG directly at 800-343-4441. If you have any further questions for us, feel free to reach out to us at 888-453-7337. Thank you, and have a great week. -The Fred's Team


Prompt and courteous




Review of Fred's Appliance Service

Your service people are prompt and courteous as well as knowledgeable in their trade.


Good service




Review of Fred's Appliance Service


Great Service, very informative




Review of Fred's Appliance Service

Chad very knowledgeable, and professional.


Kelley




Review of Fred's Appliance Service

Everyone very was nice and helpful


Great service...




Review of Fred's Appliance Service


Very Nice Technician




Review of Fred's Appliance Service

Chad is very personable and very efficient in his work!


First Name




Review of Fred's Appliance Service

The service person was very professional and knowledgeable!


Very professional




Review of Fred's Appliance Service


On time & knowledgeable




Review of Fred's Appliance Service

Service team performed service that was still under manufacturer's warranty and they told me what to if the problem reoccurs. Good job!


Dishwasher




Review of Fred's Appliance Service

Tech was friendly and efficient


great service




Review of Fred's Appliance Service

Chad was very nice and he knew his job very well, I like the fact that he was on time and gave me a chance to go on with the rest of my day! Thanks Chad you are great.....


Great Service!




Review of Fred's Appliance Service

The technician was on time and cleaned up everything!


Great Service




Review of Fred's Appliance Service


Dan was thorough and explained what he was doing.




Review of Fred's Appliance Service


Satisfied customer




Review of Fred's Appliance Service

My repair man was very knowledgeable and professional.


great service and knowledge




Review of Fred's Appliance Service


Dishwasher repair




Review of Fred's Appliance Service


This was a warranty service. Chad is the best.




Review of Fred's Appliance Service

If I call for your help again, I would expect my technician to be Chad Phillipp!!!


Great tech




Review of Fred's Appliance Service

I had a new washer which I thought was very loud during operation. The technician evaluated my machine and explained the noise was due to the Drive system. We discussed other types of machine options which would be quieter. This was very helpful, as l plan to return the washer which is less than a month old.


100% Satisfaction




Review of Fred's Appliance Service

Totally professional service call from beginning to end. First experience with Fred's, and would recommend them in a heartbeat.


Excellent!




Review of Fred's Appliance Service

Allan was very professional and knowledgable


owner




Review of Fred's Appliance Service


Less than expected service quality




Review of Fred's Appliance Service

This was second service for dishwasher leaving soap scum on glasses. At first service technician said with certainty that cause was not starting hot water at tap before wash. After weeks of doing this without any success I asked for second service. The same technician returned and said with same confidence as first time that cause of problem was using too much soap and that the Cascade Platinum (recommended by Kitchen Aid) was too much soap and I needed a product with "less soap."


Response from Fred's Appliance Service:

Hello Doris, Very sorry you're still having trouble with your dishwasher. Please contact us to further address your concerns at service@fredsappliance.com or 888-453-7337. Thank you! -The Fred's Team


Lovely, well trained people




Review of Fred's Appliance Service

These people were patient, and a real treat. A pleasant surprise in a world where people are usually not well trained. Sitting on my butt to wait for people to show up - not due to them. We need a smaller window to wait than three or four hours!


Two knowledgeable professional and friendly folks




Review of Fred's Appliance Service

The unit was under warranty and so the price was right - no charge


Leo




Review of Fred's Appliance Service

Excellent service great professionalism


Excellent service fixing my dryer




Review of Fred's Appliance Service

I am completely satisfied with the service to repair my dryer. Both technicians were knowledgeable and did an excellent job. Brian came highly recommended by another friend that had a repair to her refrigerator. I have had Fred's Appliance here to fix problems previously and once again I am totally satisfied. I would not hesitate to recommend Fred's Appliance to anyone in need of its services.


Always A Pleasure




Review of Fred's Appliance Service

Fred's Appliance Service gives the best service ever starting w/the initial phone call and ending w/the serviceman. I've had the pleasure of Chad and Chris coming to my home, they were both very informative, listened to my questions and explained very thoroughly, very courteous.


great service




Review of Fred's Appliance Service

great very good


Great Service




Review of Fred's Appliance Service

Eric was friendly and efficient!


Excellent service!




Review of Fred's Appliance Service

Excellent service!they handle my problem quickly the repair person showed up on time overall a great experience.


Very Professional, excellent service.




Review of Fred's Appliance Service


Great service




Review of Fred's Appliance Service


Service Tech good, price terrible




Review of Fred's Appliance Service

$40.00 replacement part. Quoted for an additional part that was not need. Total quote was $432.00. Took me 40 minutes to fix myself. Eric was polite.


Response from Fred's Appliance Service:

Hi Jonathan! Thank you for your review. After reviewing your service records and speaking with the technician, we found that your unit needed the console in addition to the latch. The retaining tabs that assist in holding the latch in were broken. When servicing our customers, we list all needed parts in order to appropriately fix your unit for continued long term use. We're glad you were able to fix yourself! Thank you, and have a great weekend! -The Fred's Team


Very Good Service




Review of Fred's Appliance Service


Efficient and pleasant




Review of Fred's Appliance Service

Chad did the repair work quickly and efficiently and was very pleasant and professional.


Great job




Review of Fred's Appliance Service

Paul was awesome. On time, curtious, professional. Keep me posted on the progress and did a great, great job!!! Can't say enough good thing


Great service




Review of Fred's Appliance Service

Chad got me fixed up quickly and answered all my questions


Great service but expensive labor




Review of Fred's Appliance Service

Great service but not fair on the labor, an $89 service charge to show up then a $100 labor charge for a 10 minute fix. Not fair, will be looking for more reasonable repair company.


very satisfied




Review of Fred's Appliance Service


, great therapist I really like young man did we said he was going to do it was honest upfront and on time




Review of Fred's Appliance Service


Great Service




Review of Fred's Appliance Service


Great Servie




Review of Fred's Appliance Service

Chad was on time and cheerful in the early morning


great service




Review of Fred's Appliance Service

great service,quick service


Wonderful




Review of Fred's Appliance Service

Showed up on time. Put on their shoe covers and quickly determined the problem and fixed it immediately. thanks for the excellent service.


Good servicemen they make me feel comfortable with strangers in my house




Review of Fred's Appliance Service

I always use Fred's they have great servicemen Paul was great


Great Service




Review of Fred's Appliance Service


Great guy, very knowledgeable, on time, professional.




Review of Fred's Appliance Service

I would highly recommend him.


Good service




Review of Fred's Appliance Service

It took 3 service trips to fix issue with no ice from ice maker. !st trip diagnose issue and ordered part. 2nd trip-install part and said we should have ice in 24 hrs.No ice still. 3 trip-Found heater was not turn on in advanced setting and water tom ice maker froze. Issue resolved


Replace icemaker




Review of Fred's Appliance Service

Excellent service. Just very pricey


Carpman




Review of Fred's Appliance Service


John




Review of Fred's Appliance Service

It was vary good service and the price was good


Yvonne Aufmuth




Review of Fred's Appliance Service

Very good. Friendly.


Great service




Review of Fred's Appliance Service


Chuck




Review of Fred's Appliance Service

Great service


good experience




Review of Fred's Appliance Service


Friendly and efficient service!




Review of Fred's Appliance Service

The service tech Paul narrowed down the problem quickly and restored the dryer to service. He is knowledgeable, friendly and quick. Thanks.


You do a great job of customer service




Review of Fred's Appliance Service

You do a great job of taking care of your customers. I was completely satisfied


Cynthia




Review of Fred's Appliance Service

Great service


Great Customer Service!




Review of Fred's Appliance Service

I have used Freds Appliance for repairs several times now and I have never been disappointed! From the person answering the phone, the person making my appointment, the technician that comes out, the online check in and technician updates... Never. EVER. Disappointed.


great service




Review of Fred's Appliance Service

did a quick job and cleaned up,


SERVICE CALL WAS REPLACEING ICE MAKER.




Review of Fred's Appliance Service

OUTSTANDING


He was very good




Review of Fred's Appliance Service


Good service




Review of Fred's Appliance Service

Wish I could have had Saturday morning service.


Great service




Review of Fred's Appliance Service


Shah




Review of Fred's Appliance Service

Very good service, diligent work. Will see if the problem is solved


Laura b




Review of Fred's Appliance Service

I had a really good experience with Fred's appliance. I really appreciate the information about who my repair person was through sending an email with his picture and name was very helpful. Paul was my repair person and he was super. He answered all my questions and did a great job repairing my dishwasher. I also appreciate knowing when he would be there.


Quick and easy




Review of Fred's Appliance Service

The technicians (2, because 1 was training) were knowledgeable and professional.


Very professional and knowledgeable.




Review of Fred's Appliance Service


professional and conscientious




Review of Fred's Appliance Service

Paul H was respectful and professional. He explained what needed to be done and was respectful of our property. He didn't waste time.


Trish




Review of Fred's Appliance Service

Very professional, love the fact that I can track appointment schedule.


on time and very professional




Review of Fred's Appliance Service


Gary Morrison




Review of Fred's Appliance Service

Very good


Whirlpool Gas range




Review of Fred's Appliance Service

Arthur was very helpful...would definitely use Fred's again.


Shipping Bolts on front loading washer ~ Super technician




Review of Fred's Appliance Service

I needed shipping bolts installed on my washer. When the technician arrived his service order did not indicate I needed the bolts & he did not have the shipping bolts in his truck. He made a phone call & told me I could have them installed three days later, I was moving the next day. As I was near tears the technician made more phone calls, he located the part & would pick it up later in the day and return to install them. He went above and beyond my expectations.


Good service




Review of Fred's Appliance Service


Great service




Review of Fred's Appliance Service

On time and quick service


great




Review of Fred's Appliance Service


Wonderful service




Review of Fred's Appliance Service

I cannot remember the last time I needed to contact a repair facility. I was pleasantly surprised at the timeliness, professionalism, and friendliness of Chad. I have even recommended your company to a coworker. Thank you!


Great service and very efficient.




Review of Fred's Appliance Service


Rentee




Review of Fred's Appliance Service

Great service from making appt . email confirmation. Email on whom to expect. Progress of tech on day of. And expertise cleanliness friendly of the tech.. Jeff. He was excellent. Expedited the solution w/in seconds and ordered what needed and it arrived just as he said. Email apologizing for not completing job? Who does that anymore? !! Just very impressed and have probaly told 10 people! One lady, Lisa Moran , showed me your card! She already uses you...Thnks again!


prompt service




Review of Fred's Appliance Service

excellant service;serviceman was at my house for less than 30 minutes.Job completed,neat and clean


Great service! On time, very friendly and professional!




Review of Fred's Appliance Service

Seriously impressed in every way!


Repair




Review of Fred's Appliance Service

Very professional and great service !


Great Service!




Review of Fred's Appliance Service

Very quick with the job and very pleasant workers!


good service




Review of Fred's Appliance Service


Great Service




Review of Fred's Appliance Service


Oven Repair




Review of Fred's Appliance Service

Very professional, arrived on-time and completed work in a timely manner.


Great Service




Review of Fred's Appliance Service


excellent service




Review of Fred's Appliance Service


Very friendly, Nate efficient, I would recommend




Review of Fred's Appliance Service


Great service




Review of Fred's Appliance Service

On time and great service, thanks again!


The Best!




Review of Fred's Appliance Service

Absolutely awesome....


chad did a great job,went above and beyond!!




Review of Fred's Appliance Service


Great service!




Review of Fred's Appliance Service


Very professional service!!




Review of Fred's Appliance Service

Came when promised. Did what was promised. Really sweet guy! Thanks!!!


Emery




Review of Fred's Appliance Service

Great service


Great service; technicians were wonderful.




Review of Fred's Appliance Service


Great service, friendly and informative




Review of Fred's Appliance Service

Would use again and recommend to others


Good service




Review of Fred's Appliance Service


Great service




Review of Fred's Appliance Service

Very knowledgeable, super pleasant service tech who did a great job!


Cindy




Review of Fred's Appliance Service

Was great


Excellent service




Review of Fred's Appliance Service

Eric helped us understand the proper way to use the washer and dryer. He answered all our questions to help us.


Great service




Review of Fred's Appliance Service

Chad found the problem the first guy missed


Great




Review of Fred's Appliance Service


On time, exceptional service




Review of Fred's Appliance Service

Helpful, learning, and explained things so we can understand


Machine still not working. ...




Review of Fred's Appliance Service

Machine still not working


The service proviced was under warranty.




Review of Fred's Appliance Service

Technician was very personable and professional. The overall service that Fred's provided was exceptional.


Professional




Review of Fred's Appliance Service


Super knowledgeable




Review of Fred's Appliance Service

Great service


kelly




Review of Fred's Appliance Service

paul was extremely competent at fixing my dishwasher. He is very professional and super kind.


Great service ..,which is what we have always enjoyed with Robert




Review of Fred's Appliance Service

On time, explained the issue, fixed the unit, and left the area clean. Cannot ask for anything better.....couldn't think of how to make the experience better


Great service!




Review of Fred's Appliance Service

Both techs (Tim & Robert) were professional, courteous, and competent. Will definitely call Fred's for all of my future appliance repair needs.


Excellent service




Review of Fred's Appliance Service

The best service I've ever had


always a pleasure thank you




Review of Fred's Appliance Service


great service




Review of Fred's Appliance Service

would definitely use again


Very effincient appt. system




Review of Fred's Appliance Service

Dan was quick to diagnose the problem & very professional!


Great Service came to our house exactly when they said they would.




Review of Fred's Appliance Service

Very impressed!


terrific servive




Review of Fred's Appliance Service


Solution found




Review of Fred's Appliance Service

Thanks for identifying the problem with my new dryer.


On time polite service, awesome price




Review of Fred's Appliance Service

Dryer wasn't working. Brian and his partner came out and diagnosed the problem had it fixed within the half hour and the promise price was accurate.


Second technician resolved all issues




Review of Fred's Appliance Service

After an initial attempt at fixing the unit, Eric was assigned and properly diagnosed the problem, acquired another set of parts, and completed the repair. This was a warranty repair covered by an extended warranty. Total downtime of the unit was extended by the original misdiagnosis and having obtained the wrong parts.


Great service!!




Review of Fred's Appliance Service

Very thorough. Clean, Careful, explained everything. Very pleasant people. Thank you!!


Amana dryer




Review of Fred's Appliance Service


great fast serviuce




Review of Fred's Appliance Service


Kitchen Aid - Double Ovens




Review of Fred's Appliance Service

Technicians (BJ/CB) were awesome -- So friendly - So knowledgable - included me in on all findings. Thank you.


GREAT SERVICE




Review of Fred's Appliance Service


Knowledgeable tech




Review of Fred's Appliance Service


Great service




Review of Fred's Appliance Service

The tech explained everything from cost to procedure.


Our spasmatic ice maker in our refrigerator is now reliable!




Review of Fred's Appliance Service

We have had nothing but the best association with Art Vondrak, your rep, Gail, their friendly attitude - and light humor really set us up with a great/ reliable service/repair!! Thank you for having them for your employees . . . they were fantastic! yes, we will call you when we need you!


Exceptional Follow Thru




Review of Fred's Appliance Service

From the 1st call I made to the confirmation of the appointment, everyone kept their word. Very comfortable timing & accurate explanation of what will take place. Kept your word. Eric you are my hero!


Awesome workers




Review of Fred's Appliance Service


washer




Review of Fred's Appliance Service


Good job




Review of Fred's Appliance Service


Very happy with your company and service




Review of Fred's Appliance Service

A👍


Very knowledgeable and professional




Review of Fred's Appliance Service


Great Service




Review of Fred's Appliance Service

Extremely happy. He was on time and completed the work quickly.


Great Service / Very Prompt / Professional!!!




Review of Fred's Appliance Service

I would highly recommend them - in fact having them come back and look at my washing machine.


job well done




Review of Fred's Appliance Service

PROMPT RELIABLE SERVICE


GREAT service!




Review of Fred's Appliance Service

GREAT service!


Just Motivatedc Me to DIY Next Time




Review of Fred's Appliance Service

My beef is with charging me $245 to swap out a thermostat that took the technician not more than 15 minutes to complete. I was charged $92 in labor! Does this mean that Fred's charges $368 per hour in labor?!?!? I'll never do business with you folks again. Next time, I'll save myself $200 and do it myself. And to make m atters worse, the technician didn't have the part in his truck even though he told me that the thermostat that failed was a common problem with the Whirlpool dryer. You can imagine the amount of clothes I had to wash after waiting for close to a week for my dryer to be repaired.


Maybe 3rd Time Will Fix The Issue




Review of Fred's Appliance Service

The technician who arrived the first time was efficient. He identified the problem, ordered the necessary parts and scheduled a follow up visit. A different technician arrived to install the parts and decided one wasn't necessary. He never checked to see if the microwave was working prior to leaving, and when we went to use it that evening it was inoperable. Unfortunately this was on a weekend and we were unable to reach Fred's. On Monday morning they did not reply to our email so we. Allied and were informed that we needed to contact JennAir even though we knew they were at fault for not installing both parts, and that they did, in fact, have the part needed. Furthermore, they were rude and unprofessional. We did contact JennAir and due to "a shortage in staffing", couldn't be scheduled for another 4 days. I would expect them to be eager to correct the situation since they didn't service the microwave correctly in the first place, but this wasn't the case. On a side note, after our initial visit I immediately received two emails from Fred's showing parts ordered and zero balance due (item under warranty). After second technician came out I received nothing, either hard copy or email. Not consistent.


Still making the same sound




Review of Fred's Appliance Service

Thanks for coming out and listening to the fridge. I woke up this am and heard it making the same squishy locomotive sound. Thank you for determining that it was still under warrantee. Unfortunately, I think we will need a return visit.


Corina B.

Corina B.

DRYER WHIRLPOOL WED5800SW0 CC that the unit does not turn on. Found the door switch is broken p. Replaced the switch from t/s. Customer has a foil and plastic style vent advised customer to replace with a semi rigid or rigid vent. Optest ok; used 1 WP3406107 (Door latch) from stock

Near E 150th St, Cleveland, OH 44128
David R.

David R.

DRYER MAYTAG MGD6230HW0 "Cc of drying, different cycles not drying large/small clothes, only timed dry. Ran through diagnostics, no error codes. Good air flow, leads right outside. Ran through cycle diagnostics, ignitor is cycling on/off, working correctly. Held door switch while running. Can feel correct heat coming into drum. Advised the use of options for more heat and dryness level. Went over if having smaller loads or loads or not coming in connect with sensor, unit can take away dry time or turn off because it feels as though cycle is dry. Unit test good, used a towel to test. Op test ok"

Near Woodridge Cir, Strongsville, OH 44136
David R.

David R.

RANGE WHIRLPOOL WEE510S0FS2 "Replaced part. Tested. Good. Found shorted control, black spots."

Near Edison St, Oberlin, OH 44074
Jeff M.

Jeff M.

WASHER WHIRLPOOL WTW5000DW the unit had a no stored code ran a test cycle no issues found op tested good

Near Fox Rd, Kingsville, OH 44048
Joe O.

Joe O.

REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Cc: door not levelRaised ff door. Op test ok

Near Seneca Trail, Mentor, OH 44060
Dan H.

Dan H.

WASHER WHIRLPOOL WTW4816FW2 "Customer complaint that basket fell down, suspension is good, unit is operating as designed , installed new suspension anyways for customer, op test good"

Near Thornhill Dr, Cleveland, OH 44108
Joe O.

Joe O.

RANGE WHIRLPOOL WFE320M0ES2 "Cc: cavity light intermittently not coming onChecked socket, found socket is receiving proper power. Found all connections tight. Unit stopped working when customer pulled unit out. He pushed unit back in light shut off and wouldn’t turn on. Replaced socket, light still intermittently not powering on. Needs control. ; ordrng 1 W11122560 (cntrl-elec)"

Near Seneca Trail, Mentor, OH 44060
Brian M.

Brian M.

DRYER WHIRLPOOL WGD7300XW0 Installed belt and pulley Ran test cycle OP Test Ok

Near Sheldon Rd, Mantua, OH 44255
Corey L.

Corey L.

REFRIGERATOR WHIRLPOOL WRT351SFYB00 "Customer complaint fridge not cooling properly, confirmed ff temp was 52 and frz -5, unit in defrost mode, waited for unit to finish defrost, found evap fan getting power and not running, evap fan failed; ordrng 1 WP2315539 (motor-evap), used 1 SHIPPING (shipping and handling) from stock"

Near Morning Star Ave, Maple Heights, OH 44137
Dan H.

Dan H.

REFRIGERATOR WHIRLPOOL WRF535SMBM "Customer complaint that unit is not making ice, found bail arm had fallen out of ice maker , ice maker was in off position, reinstalled bail arm, ice maker cycled and filled, op test good"

Near Shannon Rd, Cleveland Heights, OH 44118
Corey L.

Corey L.

WASHER GE WDSR2080D6WW "Customer complaint washer knocking around when spinning, confirmed, found back suspension fell from basket, unit needs front suspension; ordrng 2 WH16X543 (rod/spr yllw)s, used 1 SHIPPING (shipping and handling) from stock"

Near E Washington St, Chagrin Falls, OH 44022
Jeff M.

Jeff M.

REFRIGERATOR MAYTAG MSF25D4MDM01 "Found the filter dryer leaking or has signs of leaking has not had Freon in the unit for a long time probably three years. I remove the old filter put a new filter on there is a restriction in the system I took the filter back off double checked put the filter back on the restrictions not in the filter it is somewhere else in the system needs an evaporator filter estimate only; ordrng 1 WP2188823 (evaporator) and 1 WPW10143759 (dryer), used 1 SHIPPING (shipping and handling), and 1 WPW10143759 (DRIER) from stock"

Near Safford St, Madison, OH 44057
Jason N.

Jason N.

DRYER GE GTD45GASJ2WS "Cc unit not staying onCustomer states pushing the start button will start it but will turn off after letting go. Confirmed. Opened unit, found drive belt laying inside unit, not broken. Belt switch not being made to complete run circuit. Reinstalled belt on drum. Ran op test, good tumble and heat, operation test good. Customer stated he did just buy this from a buddy recently, hasn’t worked since he got it."

Near Hinsdale Dr, Chardon, OH 44024
Jeff M.

Jeff M.

DISHWASHER FRIGIDAIRE FDB1050RES2 "The unit fills with water the relay on the main control does not click to allow power to be sent to the sump motor I checked the sump motor there is no power. Needs a new control estimate only; ordrng 1 154712101 (control module), used 1 SHIPPING (shipping and handling) from stock"

Near Shepard Rd, Ashtabula, OH 44004
Corina B.

Corina B.

RANGE WHIRLPOOL WOD77EC0HS01 CC that the unit is in demo mode and will not connect to WiFi. Called t/l Adrian was able to get out of demo mode. Advised cust to call 8663334591 for the WiFi. Optest ok

Near Lake Vista Dr, Orange, OH
Joe O.

Joe O.

OTR MICROWAVE WHIRLPOOL WMH31017HZ3 Installed control. Tested. Op test ok

Near Richards Dr, Mentor, OH 44060
Jason N.

Jason N.

REFRIGERATOR KITCHENAID KSCS25INSS00 "Cc unit still not working correctlyCustomer states after they installed evap fan motor, control will still reset after awhile and stop cooling. Called wp techline, Leon, if evap fan motor replaced, only other part that would potential cause would be the main control. Customer not repairing at this time estimate only."

Near Ransome Rd, Highland Heights, OH 44143
Jeff M.

Jeff M.

WASHER WHIRLPOOL WTW5000DW0 The hub ASSY was striped. install of the part op test good; used 1 W10528947 (HUB) from stock

Near Ohio St, Perry, OH 44081
Jeff M.

Jeff M.

REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Installed new part unit tested good

Near Madison Ave, Painesville, OH 44077
Jeff M.

Jeff M.

REFRIGERATOR KENMORE 106.5177951 The unit is not cooling freezer section is almost 30° fresh food section is 60° the fresh food evaporator is frost free there is a leak in the system needs a fresh food evaporator and compressor estimate only customer does not want to fix they will buy new

Near Riverside Dr, Painesville, OH 44077
Jeff M.

Jeff M.

RANGE WHIRLPOOL WFG525S0HZ1 Installed new part unit tested good

Near Clairidge Dr, Willoughby, OH 44094
Corina B.

Corina B.

RANGE WHIRLPOOL WFG515S0EB0 "CC that the unit is not keeping temp. Turned oven on to 350*. Spark igniter, sparked once. Heated to 350*. Took temp after 30 minutes. 350*. Working as designed. Optest ok."

Near Camelot Way, Avon, OH 44011
Corina B.

Corina B.

REFRIGERATOR WHIRLPOOL WRB322DMBW00 CC that its making ice. Ice maker is turned on. Advised cust that its suppose to make ice cubes. Showed cust how to turn the ice maker on and off. Working as designed. Optest ok.

Near Ithaca Dr, Avon, OH 44011
Corina B.

Corina B.

REFRIGERATOR WHIRLPOOL WRX735SDBM00 "CC that there is a burning smell from the ice maker. Removed the ice maker checked wires, good. Found a piece of food on the heater. Removed the burnt food. Optest ok."

Near Marlowe Ave, Lakewood, OH 44107
Corina B.

Corina B.

REFRIGERATOR WHIRLPOOL KFIS29PBMS00 CC that the unit is not cooling 60* ff 55* Fz. Low side 20 vacuum. Used nitrogen and soap bubbles on fitting no leaks. Called t/l AndreW. Unit is non repairable

Near Brighton Dr, North Olmsted, OH 44070
David R.

David R.

RANGE MAYTAG MGT8885XS01 Cc bottom oven not working. Found ignitor ash white and a little crack. Replaced from t/s. Tested. Good. Op test ok; used 1 12400035 (IGNITER) from stock

Near Cotton Tail Ct, Amherst, OH 44001
Gabriel P.

Gabriel P.

WASHER WHIRLPOOL WFW9151YW00 "Replace soap dispenser,opt test ok"

Near Langford Ln, Avon, OH 44011
Jason N.

Jason N.

WASHER WHIRLPOOL WTW6400SW0 Installed suspension springs. Ran auto test. Op test good.

Near Hickory Dr, Lyndhurst, OH 44124
Jason N.

Jason N.

RANGE KITCHENAID KSDB900ESS0 "Cc unit getting hot in the front on unit, oven light does not workFound unit oven door not closed all the way. Middle slide rack sticking out too far. Reinstalled middle rack properly. Door now closing all the way. Ran manual oven light test, relay clicking. Checked bulb, found bulb open. Replaced bulb using truck stock. Oven light test good. Ran bake test to 350 degrees. Checked for proper venting at rear off unit. Op test good.; used 1 8009 (APPLIANCE BULB) from stock"

Near Mayfield Rd, Chesterland, OH 44026
Jason N.

Jason N.

REFRIGERATOR KITCHENAID KBFS22EWMS9 "Installed control board. Thawed water reservoir, tested water dispense. Dispense good. Turned humidity control on, customer has condensation forming on mullion. Advised customer to monitor."

Near Haskins Rd, Chagrin Falls, OH 44023
Jason N.

Jason N.

DISHWASHER WHIRLPOOL WDF520PADM7 "Cc unit not draining Ran diagnostics, no codes stored. Cust stated there some water left at the end of the cycle, and after awhile it starts to smell. Ran wash test then cancel drain. All water draining from unit. Did find no loop in drain under sink, possible water back flowing into unit. Added loop to drain hose. Advised customer that if she’s not running unit regularly to use affresh or other dishwasher cleaner to keep system cleaned out. Unit is operating as designed. Op test good."

Near Sandalwood Rd, Bedford Heights, OH 44146
Jason N.

Jason N.

WASHER WHIRLPOOL WTW5000DW2 "Cc unit lid not locking, only clickingRan diagnostics, found code f5e2 for lid lock fault. Replaced lid lock using customer supplied pre Is part. Ran auto test and calibration. Op test good."

Near Century Dr, Cleveland, OH 44109
Brian M.

Brian M.

REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Replaced led OP Test Ok

Near Auburndale Dr, Chagrin Falls, OH 44023
Corey L.

Corey L.

REFRIGERATOR WHIRLPOOL WRS321SDHZ04 "Customer complaint fridge making a loud rattling noise, confirmed, found noise coming from condenser tapping top of compartment underneath unit when compressor is running, adjusted feet to change condenser position and added a small piece of sticky foam, op test good"

Near Judy Dr, Parma, OH 44134
Dan H.

Dan H.

WASHER MAYTAG MVWX655DW0 "Customer complaint that unit is not agitating or spinning properly, found hub worn out, installed new hub, op test good ; used 1 W10528947 (HUB) from stock"

Near Winton Ave, Lakewood, OH 44107
Brian M.

Brian M.

WASHER MAYTAG MVWB765FW3 Cc of noise when spinning and played audio for me Ran test cycle with tub empty no noise Ran spin test with 4 big wet beach towels no noise heard At this time I can not duplicate or determine where noise could be coming from Advised to watch

Near Sandover Dr, Aurora, OH 44202
Jeff M.

Jeff M.

RANGE MAYTAG MER8600DE0 "The heating ele is open. The control is sending power needs a element ; ordrng 1 W10779716 (elmnt-bake), used 1 SHIPPING (shipping and handling) from stock"

Near Carter Rd, Painesville, OH 44077
Brian M.

Brian M.

DISHWASHER KITCHENAID KDPM354GPS0 Cc unit falling forward found unit not mounted to cabinet and door was tweaked adjusted feet and added screws to the mounting brackets OP Test Ok

Near Edgemoor Ave, Solon, OH 44139
Corey L.

Corey L.

REFRIGERATOR WHIRLPOOL WRS588FIHV00 "Customer complaint of frost build up on around top of frz door, confirmed, gaskets are sealing correctly, found gap in corner of frame on bottom left side of frz, siliconed gap, op test good; used 1 8201711 (SILICONE ADHESIVE ) from stock"

Near Royal Valley Dr, North Royalton, OH 44133
Joe O.

Joe O.

RANGE WHIRLPOOL WFE550S0HZ1 Cc: cooktop not workingFound harness wire shorted out at terminal block. Needs terminal block kit. Replaced terminal block kit. Tested. Op test ok; used 1 W11416047 (TERM BLOCK KIT - RANGE) from stock

Near E 327th St, Willowick, OH 44095
Gabriel P.

Gabriel P.

DISHWASHER KITCHENAID KDTM354DSS4 Found error f4e3 motor not running ran diagnostics it fill and drain but it did not wash gave customer and estimate he will call whirlpool for them to cover parts opt test ok

Near Canterbury Rd, Bay Village, OH 44140
Jeff M.

Jeff M.

WASHER WHIRLPOOL MVWC300VW0 The lid switch is broken needs replaced ; ordrng 1 WP8318084 (switch-lid)

Near E 206th St, Euclid, OH 44123
Corey L.

Corey L.

DISHWASHER KITCHENAID KDTM404ESS3 "Customer complaint dw not cleaning dishes well, screen filter clean, spray arm nozzles clear, not running water in sink first gives temp of 84, emptied and refilled now temp at 95, advised customer to run water in sink before each cycle, unit has not been cleaned, advised using afresh or vinegar once or twice a month, ran diagnostics no faults found, drain loop installed correctly, unit is operating as designed"

Near Sierra Oval, Parma, OH 44130
Joe O.

Joe O.

RANGE WHIRLPOOL WEG515S0FS0 Cc: oven intermittently heatingRan test bake. Found unit is igniting. Tested multiple times. Unit functioning as designed. Op test ok

Near Lakewick Ln, Willowick, OH 44095
Corey L.

Corey L.

WASHER AMANA NTW4516FW3 "Customer complaint that one cycle was washed then another put in and it jumped to final spin, ran diagnostics no faults, water is on and properly connected, lid locks, customer stated they do not touch the selector dial, advised to make sure dial is in the correct position for washing and not set at drain and spin, explained how to cancel cycle to restart if needed, calibrated, unit is operating as designed"

Near Massachusetts Ave, Elyria, OH 44035
Corey L.

Corey L.

REFRIGERATOR KITCHENAID KRMF706ESS01 "Installed water pressure regulator, opened valve all the way, water flow is good, op test good"

Near River Smt, North Royalton, OH 44133
Joe O.

Joe O.

RANGE WHIRLPOOL WFG505M0BS3 Installed inner door glass. Op test ok

Near Bryn Mawr Ave, Wickliffe, OH 44092
Gabriel P.

Gabriel P.

WASHER MAYTAG MHW6630HW0 Found the leak coming from dispenser notice pressure was strong lower it down and stop leaking from dispenser ask customer to monitor it if it leaks it will need a dispenser assembly gave them and estimate just in case opt test ok

Near St Anthony Ln, Cleveland, OH 44111
David R.

David R.

REFRIGERATOR KITCHENAID KSF26C6XYY00 "Went over diagnostics and previous parts replaced. Tested thermistor, reading close to temp FF section is at. Went through test 39 and passed. Through test 4, both sections workin* correctly, dual valve good. Advised replacing UI. Would replace all 3 parts, (control, UI, thermistor) at same time. Send estimate also review if labor will need to be charged as well.3 job count,Place on cancellation list ; ordrng 1 W10316760 (thermistor) and 1 WPW10235503 (cntrl-elec) and 1 WPW10623108 (cntrl-elec), used 1 SHIPPING (shipping and handling) from stock"

Near Chatham Point Dr, Bay Village, OH 44140
Brian M.

Brian M.

REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Cc unit not cooling Found temps in freezer to be at 40 and 60 in fridge Found capture to have ice ball and compressor extremely hot Needs sealed system repair p; ordrng 1 WPW10321158 (evaporator) and 1 WPW10507886 (compressor) and 1 W10843121 (filter dryer)

Near OH-59, Ravenna, OH 44266
David R.

David R.

DRYER WHIRLPOOL WGD4800BQ2 Cc unit not heating. Found open thermal fuse. Replaced from t/s. Tested. Good. Heated and cycled. Op test ok; used 1 WP3392519 (THERMAL FUSE) from stock

Near Sweet Gum Trl, Olmsted Township, OH 44138
Brian M.

Brian M.

REFRIGERATOR KITCHENAID KSRJ25CNST00 "Cc unit frosting up Found issue to be water seeping And dripping water into icemaker fill cup and freezing Checked lines removed and reinstalled filter dripping stopped in icemaker area Advised to watch but may need water valve kit Est only ; ordrng 1 W10408179 (water vavle asm), used 1 SHIPPING (shipping and handling) from stock"

Near Tudor Cir, Brecksville, OH 44141
Dan H.

Dan H.

RANGE WHIRLPOOL WFG320M0BW2 "Customer complaint that display is not working, confirmed, found an open wire in the power cord, unit needs new power cord; ordrng 1 W11173616 (Power cord)"

Near E 123rd St, Cleveland, OH 44106
Dan H.

Dan H.

WASHER MAYTAG MVWB835DW3 "Customer complaint that unit does nothing , confirmed, control tests good, unit needs new user interface, customer does not want repair at this time ; ordrng 1 W11112656, used 1 SHIPPING (shipping and handling) from stock"

Near Harris Rd, Richmond Heights, OH 44143
Gabriel P.

Gabriel P.

WASHER WHIRLPOOL MVWB765FW3 Found error f5e2 lid failure replace from t/s ran calibration and auto test pass ; used 1 W10810403 (LID LATCH) from stock

Near Flower Dr, Parma Heights, OH 44130
David R.

David R.

REFRIGERATOR WHIRLPOOL WRF736SDAM13 Replaced parts. Looked over compressor job that other company did. Did not see any oil or leaks. Filter drier was not replaced. Replacing parts now and seeing if anything will change. If not customer to call customer service.

Near Huntington Park Dr, Strongsville, OH 44136
Jason N.

Jason N.

REFRIGERATOR JENN-AIR JFX2597AEM2 "Cc unit not making iceRan manual harvest test T to H. Ice maker would not index. Good power in to ice maker. Unit needs ice maker. Have not received truck stock replacement yet, will have to order ice maker. ; ordrng 1 W10882923 (icemaker10359), used 1 SHIPPING (shipping and handling) from stock"

Near Jackson Rd, Chagrin Falls, OH 44022
Brian M.

Brian M.

WASHER GE n/a Cc of black grease on clothes after washing Found gear case to be leaking some grease found grease under machine in cover Will need gearcase and tub replacement ; ordrng 1 WH12X26329 (sensor speed) and 1 WH01X24180 (drive belt) and 1 WH38X27407 (platform trans asm k) and 1 WH01X27954 (lid lock quick relea)

Near Hampton Cir, Aurora, OH 44202
Brian M.

Brian M.

DRYER WHIRLPOOL NED4655EW1 Cc unit not heating properly Found blower wheel had spun off motor Reattached motor

Near Solon Rd, Bentleyville, OH 44022
Corina B.

Corina B.

WASHER AMANA NTW4516FW1 CC that the unit does not start or finish a cycle. Found the hot and cold water valve are reversed. The cold water valve is not opening up. Replaced the valve from t/s. Optest ok. ; used 1 W11210459 (Water valve) from stock

Near Delrey Ave, Cleveland, OH 44128
Dan H.

Dan H.

REFRIGERATOR WHIRLPOOL WRX735SDHB01 "Customer complaint that unit is not making ice sometimes, found ice bin full, ice box thermistor tests good, ice box fan is working, cycled ice maker , ice maker cycled and filled, door already has switch spacer installed , installed new control, op test good"

Near Clark St, Olmsted Falls, OH 44138
Jeff M.

Jeff M.

REFRIGERATOR WHIRLPOOL WRX735SDHZ The ice din was packed with ice under the din I cleaned the units din op tested Ted good

Near Daisy Hill Dr, Painesville, OH 44077
Brian M.

Brian M.

WALL OVEN JENN-AIR JJW2730DS01 Cc of error f6e6 Found stored codes for f6e6 and f6e9 Followed tech sheet and unit has continuity Needs control board but would also like the UI board just in case next step says if error reappears to replace UI Would like to do both at the same time ; ordrng 1 W11236888 (console) and 1 W11179310 (cntrl-elec)

Near Cranberry Ridge Ln, Chagrin Falls, OH 44023
Jeff M.

Jeff M.

WASHER MAYTAG MHW5630HW0 I was not able to find an issue with the machine I ran a quick cycle completed the cycle no problem but the dispenser is leaking needs a new dispenser; ordrng 1 W11465533 (DISPENSER )

Near River Rd, Willoughby Hills, OH 44094
Corey L.

Corey L.

DRYER MAYTAG MED6630HW0 "Customer complaint dryer rattling, confirmed, rubber spacer on left side front corner between unit and pedestal only, right side has a rubber in 5e middle between unit and pedestal, moved to front right corner, op test good; used 1 SENIORDISCOUNT (senior discount) from stock"

Near Hollis Ct, Brecksville, OH 44141
Brian M.

Brian M.

DRYER MAYTAG MED6630HC1 Cc of noise Found noise to be similar to service bulletin W11378591A advises to add seal and tape to blower area Customer does not feel like a new unit should be opened and added to unit does not want the repair at this time Customer wants to reach out to Lowes ; ordrng 1 W11401018 (Seal)

Near Forest Glen Ave, Solon, OH 44139
Brian M.

Brian M.

WASHER WHIRLPOOL WFW75HEFW0 Removed dryer Installed UI ran auto test OP Test Ok Reinstalled dryer ; used 1 SHIPPING (shipping and handling) from stock

Near US-6, Rome, OH 44085
Joe O.

Joe O.

RANGE WHIRLPOOL WFG525S0HS1 Installed hinge kit. Op test ok

Near Dynes Ave, Cleveland, OH 44128
Joe O.

Joe O.

REFRIGERATOR WHIRLPOOL WRR56X18FW02 "Installed control. Customer did not receive thermistor. Spoke with BJ, he stated the truck stock thermistor should work. Installed thermistor. Advised customer to monitor for the next 48 hours. And to allow 24 hours for temps to adjust. Op test ok; used 1 WPW10384183 (THERMISTORXXACADEMY RETURNXX) from stock"

Near Bramshill Cir, Chagrin Falls, OH 44023
Corey L.

Corey L.

COOKTOP ELE JENN-AIR JED3430WF01 "Installed infinite switch, op test good, did not install WP8273994 burner, office to refund for burner"

Near Warwick Ct, Aurora, OH 44202
David R.

David R.

REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Cc items in front of vent on top shelf freezing. Advised to have air flow not covered or items will freeze because cold air is constantly on item. Went into main control, changed defrost time to basic 8 hours. Also covered up half of intake air. Set FF to 41, set FZ to 1. Monitor till we come back to replace FZ door. ; O-emld tckt"

Near Byron Dr, North Olmsted, OH 44070
Joe O.

Joe O.

REFRIGERATOR KITCHENAID KRFC300ESS03 Installed damper. Tested. Op test ok

Near Fields Rd, Chagrin Falls, OH 44023
Gabriel P.

Gabriel P.

REFRIGERATOR GE PFSS5RKZHSS customer had a power outage and it shorted the controls Confirm control getting proper voltage but is not starting giving estimate customer will not fix or they will think about it

Near Timber Edge Dr, North Ridgeville, OH 44039
Gabriel P.

Gabriel P.

REFRIGERATOR KITCHENAID KRSF505ESS01 Call whirlpool tech line is the same issue spoke to Austin explain everything been replaced he told me to check reading on thermister check could not get a reading then he said before calling and internal wiring issue he ask for me to steam all ice and check if all connector are connected on evaporator check and is good call tech line again spoke to jowell explain everything is not repairable file number is the same one

Near Stonesthrow Dr, Berea, OH 44017
Gabriel P.

Gabriel P.

WASHER MAYTAG MHW5500FW0 "Replace pump motor and ran calibration test,opt test ok"

Near Whispering Pines Pl, Lorain, OH 44053
Joe O.

Joe O.

DRYER SAMSUNG DV350AER/XAA01 Installed outlet thermostat. Ran test cycle. Op test ok

Near Venus Rd, Chardon, OH 44024
Dan H.

Dan H.

RANGE KENMORE 790.9230301 "Installed new oven floor, op test good"

Near Glenbrook Dr, Strongsville, OH 44136
Corina B.

Corina B.

WASHER WHIRLPOOL WFW5090JW0 "CC that the unit will not start. Ran diag f11, no code. F21 ui communication. Will need a new ui and control; ordrng 1 W11367297 (Ui) and 1 W11334605 (Control)"

Near Parkwood Rd, Lakewood, OH 44107
Dan H.

Dan H.

WASHER AMANA NTW4516FW3 "Customer complaint that unit fills up and then stop only while using the normal cycle, started normal wash cycle, unit filled and began washing, repeated with same results, unit is operating as designed"

Near Morningside Dr, Parma, OH 44129
Corey L.

Corey L.

COOKTOP ELE JENN-AIR JED3430GB01 "Customer complaint glass is warped or something knobs hard to turn and left corner chipped, confirmed, found glass detached from glue on right trim allowing it to raise causing knobs to bind and cracked corner on opposite side, unit needs new cooktop, ordrng 1 W11051470 (cooktop)"

Near Province Ln, Brecksville, OH 44141
Dan H.

Dan H.

DISHWASHER KITCHENAID KDTE334GPS "Customer complaint that upper rack fell off, found upper rack adjusters broken, unit needs new upper rack adjusters, installed new adjusters, op test good"

Near Chestnut Hills Dr, Cleveland, OH 44106
Joe O.

Joe O.

MICROWAVE MAYTAG MMV4205BAB "Installed mag and capacitor. Found unit still not heating. Found diode shorted. Replaced using truck stock. Unit still not heating. Ohmed out transformer, found transformer out of range. Needs transformer Transformer shows no longer available; ordrng 1 DE26-00125A (transformr), used 1 WP4313101 (DIODE) from stock"

Near Edgerton Rd, University Heights, OH 44118
David R.

David R.

REFRIGERATOR KITCHENAID KRSC503ESS00 "Parts/labor covered underneath extended warranty. Will have to check and see if 3 way valve is covered because it is making a loud noise. If not covered than will owe for parts and double labor on that. Cc unit not cooling, tested pressures. Will have to replace compressor and 3 way valve.I haven’t replaced a 3 way valve. Will need a tech that has.4 job count; ordrng 1 W10779331 (compressor) and 1 W11429997 (BODY VALVE ASSY)"

Near Barnum Ct, Olmsted Falls, OH 44138
Jason N.

Jason N.

DISHWASHER KENMORE 665.14793N511 "Cc unit making noiseRan wash test then cancel drain. Customer states when the unit drains, that’s when the noise is present. Heard only the light whirring of the drain pump, does not sound abnormal. Customer states it never made that sound before. Pulled drain pump, checked for debris, and impeller health. No debris, pump looks good. Unit functionally is sound. Quoted drain pump for customer if they really wanted to replace it. Estimate at this time."

Near Marsh Ln, Painesville, OH 44077
Gabriel P.

Gabriel P.

WASHER MAYTAG MVWX655DW1 Found drain on the floor advise customer to put it inside the basket tub or a pvc pipe but customer said he knows that and that some times it won’t drain or spin it does it intermittently ran auto test and calibration found no error code calling bj to see if there is anything he wants to order cause I can’t duplicate issue if is not showing and issue ; ordrng 1 W10876600 (drain pump) and 1 W11116592 (cntrl-elec)

Near W 116th St, Cleveland, OH 44111
Joe O.

Joe O.

REFRIGERATOR AMANA ASI2575GRS01 Cc: water filter stuckRemoved water filter. Found water filter housing slide broke. Needs water filter housing.; ordrng 1 W11172791 (housing)

Near Meadowbrook Blvd, Cleveland Heights, OH 44118
Corey L.

Corey L.

DRYER KENMORE 110.728321 "Customer complaint unit had standing water from flood and has not ran them since wants them checked first, removed front panel, water did not reach any electrical or moving parts, unit is working properly no damage was done"

Near Kersdale Rd, Pepper Pike, OH 44124
Dan H.

Dan H.

REFRIGERATOR WHIRLPOOL WRS325SDHZ04 "Customer complaint that unit is not cooling, fresh food section and freezer section temperature at 80 degrees, evaporator fan is running, compressor and condenser fan are running, no frost pattern on evaporator, unit needs new compressor and evaporator"

Near Madison Ave, Lakewood, OH 44107
Dan H.

Dan H.

DRYER MAYTAG LDE7334ACE "Customer complaint of strange noise, confirmed, found rollers worn out and blower wheel broken, unit needs new blower wheel and rollers; ordrng 1 Y303836 (Blower wheel) and 2 12001541 (Roller)s, used 1 SHIPPING (shipping and handling) from stock"

Near Holly Ln, Westlake, OH 44145
Corina B.

Corina B.

WASHER WHIRLPOOL WTW7500GC2 Unit is a rent a center. Model and serial do not match the receipt from previous repair from the dryer. Cust is calling the store to send over the correct receipt CC that the washer does not work. Ran diag F6e3 Communication Error: ACU Cannot Hear UI. Will need a main control and ui. ; ordrng 1 W11130341 (Ui) and 1 W11130238 (Control)

Near Clifton Blvd, Cleveland, OH 44102
Corina B.

Corina B.

DISHWASHER KITCHENAID KDFE104DSS3 "CC that the bottom rollers are broke and it stops before the cycle is done. Ran diag no codes. Found the ui not responding. Will need a new control, ui and rollers. Control and ui are still under manufacture warranty ; ordrng 4 WPW10195417 (Rollers)s and 1 W10891912 (Ui) and 1 W10875442 (Control), used 1 Shipping from stock"

Near Bratenahl Pl, Cleveland, OH 44108
David R.

David R.

WASHER MAYTAG MVWX500XW0 "Cc burnt smell not working. Found old lock error. Followed tech sheet. Replaced lid lock, found control not working correctly. Will need to replace control, advised lid lock as well. Gave estimate to customer. Not going to go ahead with repair. ; ordrng 1 MVWX500XW0 (CONTROL) and 1 W10404050 (lid lock), used 1 SHIPPING (shipping and handling) from stock"

Near List Ln, Parma, OH 44130
Jeff M.

Jeff M.

REFRIGERATOR KITCHENAID KFCS22EVMS2 I pulled the refrigerator out I tested the P3 –3 connector which is a brown wire to neutral I had 32 ohms of resistance which is the entire heating circuit the by metal heating element and all wires. All test good unit went into defrost cycle the heater element was heating it up started to defrost. Most likely control board is not staying into the frost long enough. Customers is also going to shut down the refrigerator until I return to install the control board to assure full defrost; ordrng 1 WPW10120827 (cntrl-elec)

Near Fernway Ct, Painesville, OH 44077
Jeff M.

Jeff M.

DISHWASHER WHIRLPOOL WDT780SAEM1 "It looks like the back of the sump motor started to leak water needs replaced estimate only; ordrng 1 WPW10605057 (pump and motor assy), used 1 SHIPPING (shipping and handling) from stock"

Near Long Shadow Ln, Roaming Shores, OH 44085
David R.

David R.

REFRIGERATOR KITCHENAID KRFC704FPS03 Found dual valves not opening when should. Ordering valves and housing; ordrng 1 W11024083 (housing) and 1 W11194380 (valve) and 1 W11312191 (valve)

Near Tilby Rd, North Royalton, OH 44133
Corina B.

Corina B.

REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Called cust, stated the ice maker quit working. Will need an ice maker. ; ordrng 1 WPW10300024 (Ice maker)"

Near Rosebury Ct, Mayfield Heights, OH 44124
David R.

David R.

DRYER MAYTAG MGDC300XW3 "Cc not drying. Found ignitor will come on 3-4 times but after that coils are making a weird noise and will not allow ignitor to turn back on. Tested, will need coils. Gave estimate to customer, customer paid SVC. Not repairing; used 1 279834 (COIL), and 1 SENIORDISCOUNT (senior discount) from stock"

Near Horseshoe Ln, Strongsville, OH 44149
Gabriel P.

Gabriel P.

DRYER SAMSUNG DV42H5200EP/A3 "Found defective pulley and rollers do to wearing tare ordering ; ordrng 2 DC97-16782A (ROLLERS)s and 1 DC93-00634A (PULLEY), used 1 SENIORDISCOUNT (senior discount), and 1 SHIPPING (shipping and handling) from stock"

Near Bennett Dr, Elyria, OH 44035
Joe O.

Joe O.

FREEZER MAYTAG MZF34X20DW03 "Cc: not coolingFound temps in unit at 68 degrees. Found compressor excessively loud. Found compressor pulling 1.6 amps. Found pressure at 60psi. Needs compressor and drier; ordrng 1 W10750851 (compressor) and 1 WPW10143759 (dryer), used 1 TJ90BPV31 (BULLET PIERCING VALVE) from stock"

Near Dunlap Ave, Cleveland, OH 44105
Corey L.

Corey L.

REFRIGERATOR KITCHENAID KRFC302ESS00 "Customer complaint fridge not cooling, confirmed unit room temp, fans and comp are running, low side pressure 20”vac, no frost pattern, added about 2oz of r134a, no improvement, compressor is really hot, ordering comp drier and evap just in case, parts and labor covered under warranty; ordrng 1 W10507884 (compressor 456.34) and 1 W11256565 (evaporator) and 1 WPW10143759 (dryer), used 1 TJ90BPV31 (BULLET PIERCING VALVE) from stock"

Near Dorchester Rd, Gates Mills, OH 44040
Jeff M.

Jeff M.

WASHER WHIRLPOOL WTW4816FW The cold water valve is not letting water to pass though there is not obstruction in the valve Not sure if it’s the valve or the main control ; ordrng 1 W11124783 (cntrl-elec) and 1 W11210459 (valve)

Near Harmon Rd, Conneaut, OH 44030
David R.

David R.

DISHWASHER KITCHENAID KDTM354DSS5 "Customer did not have the part. Called office, no tracking number received yet. Will keep customer informed as best as possible. Rescheduling ; schdld next appmnt for 9/15 TUE !"

Near Westfield Ln, Strongsville, OH 44136
Gabriel P.

Gabriel P.

RANGE WHIRLPOOL WFG525S0JW0 Dismantle door found bent hinges and inner door not functioning with latch ordering parts needed also took pic of pop ; ordrng 1 W11039084 (WHITE HANDLE ) and 1 WP9761344 (liner-door) and 1 WPW10299226 (hinge-door) and 1 WPW10299227 (hinge-door)

Near Seneca Ave, Elyria, OH 44035
Dan H.

Dan H.

REFRIGERATOR AMANA ASI2575GRS04 "Customer complaint that unit is not cooling, fresh food section temperature at 62 degrees, freezer section temperature at 22 degrees, found evaporator frozen solid, unit entered defrost on its own, heater is working, defrost cycle only lasted a couple of minutes, just long enough to melt the bottom loop on evaporator , found fresh food section door gasket torn , unit needs new fresh food section door gasket , defrost thermostat and control ; ordrng 1 W11405276 (Defrost thermostat) and 1 W11203924 (Cntrl) and 1 2159083 (Gasket)"

Near Windy Hill Dr, Pepper Pike, OH 44124
Jeff M.

Jeff M.

DISHWASHER WHIRLPOOL DU1055XTVQ0 The unit is leaking from the left side needs a gasket ; ordrng 1 W10542314 (door seal)

Near Shenandoah Ct, Mentor, OH 44060
Jeff M.

Jeff M.

REFRIGERATOR WHIRLPOOL GI6SDRXXY07 Icemaker is getting power it needs a new icemaker. Customer also lost the bale arm and plastic flap; ordrng 1 W10882923 (icemaker) and 1 WPW10351019 (extension) and 1 WPW10378254 (arm-shut)

Near Larchview Dr, Painesville, OH 44077
David R.

David R.

WALL OVEN KITCHENAID KEBU208SSS03 Customer also had compliant of loud fans. Went into diagnostics on relay activation. Conv fans in bottom over are loud. Lower oven is also the broiler that needs replaced. Ordering parts. ***requesting double labor**2 hour job count; ordrng 2 W10794022 (motor-fan)s

Near Bradgate Ln, Strongsville, OH 44149
Corey L.

Corey L.

WASHER AMANA ALW480DAW "Customer complaint washer not spinning, confirmed, found tension pulley fell off arm, washers missing but found retainer clip, unit needs both upper and lower washer as well as tension arm; ordrng 2 WP233520 (washer)s and 1 WP27001028 (idler leve), used 1 SHIPPING (shipping and handling) from stock"

Near N Linden Ln, Parma, OH 44130
Jeff M.

Jeff M.

WASHER AMANA NTW4516FW3 The washer had no code unit op tested good

Near New St, Geneva, OH 44041
Joe O.

Joe O.

REFRIGERATOR WHIRLPOOL ED2KHAXVL00 Cc: ice build up under ice makerFound ice maker leaking. Replaced ice maker. Cycled ice maker. Op test ok

Near Primrose Ct, Chagrin Falls, OH 44023
Joe O.

Joe O.

REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Installed control. Op test ok

Near Fulton Rd, Cleveland, OH 44109
David R.

David R.

REFRIGERATOR AMANA TXI21A3W "Cc unit is cooling now but at a certain point wasn’t running and food started getting cool. Found defrost time stuck and not coming out of defrost timer. Ordering ; ordrng 1 R0168027 (DEFROST TIMER), used 1 SHIPPING (shipping and handling) from stock"

Near Rosewood Ln, Strongsville, OH 44136
Joe O.

Joe O.

RANGE WHIRLPOOL WFE301LVS0 Cc: drawer off trackFound drawer not seated properly. Reseated. Op test ok

Near Village Ln, Beachwood, OH 44122
Brian M.

Brian M.

REFRIGERATOR WHIRLPOOL WRF993FIFM00 Cc unit not cooling in ff section Found service pointer for this issue, covers evap cover and control replacement and 2xs labor Needs evap cover and control ; ordrng 1 W11389713 (Control) and 1 W10889841 (cover-evap)

Near Timber Ridge Trail, Streetsboro, OH 44241
Joe O.

Joe O.

DISHWASHER WHIRLPOOL WDT710PAHZ1 Cc: won’t startFound ui not seating correctly. Reseated ui. Ran test cycle. Op test ok

Near Amhearst Cir, Beachwood, OH 44122
Joe O.

Joe O.

REFRIGERATOR WHIRLPOOL WRV986FDEM01 Cc: not sealing properly in freezerCustomer states the freezer drawer does not always seal on the right side. Customer removed all products from freezer prior to arrival. Could not duplicate issue at this time. Op test ok

Near River Rd, Willoughby Hills, OH 44094
Joe O.

Joe O.

MICROWAVE GE SCB1000KBB01 "Cc: no displayUnit is heating and controls are functioning. Display is not. Spoke with BJ, we have ran into a similar issue this customer originally had. Display was only showing a dash and would not work. This time the unit is heating, but not showing anything on the display. Needs display board and power control board. Advised customer the unit may need other boards, because they all work off each other. Customer does not want to repair at this time"

Near Daisy Hill Dr, Painesville, OH 44077
Corey L.

Corey L.

REFRIGERATOR WHIRLPOOL WRS315SDHZ05 "Customer complaint fridge door opens too far, door swings open right after halfway point and bounces on cam, advised this is normal operation of door, door not self closing at any point, raise up front wheels to create self closing feature right before opening halfway"

Near Lander Rd, Mayfield Heights, OH 44124
David R.

David R.

RANGE AMANA ACR4303MFW3 "Replaced part. Tested, good. Found insect poop on control. Let customer know. Ran test bake 350. Good op test ok"

Near S Mill St, Wellington, OH 44256
Brian M.

Brian M.

REFRIGERATOR GE GWE19JSLAFSS "Cc of noise when opening door Found closer cam to be broken off plastic that is molded to door has broken away that hold cam into place Requires new door Was able to add bigger screw and high temp adhesive to keep piece into place for now but if it pops off it will require new door ; ordrng 1 WR78X25029 (door foam ff asm rh), used 2 SHIPPING (shipping and handling) from stock"

Near N Prospect St, Kent, OH 44240
Jason N.

Jason N.

REFRIGERATOR KITCHENAID KFCS22EVMS2 Installed harness. Defrosted evap and ensured air returns were clear. Advised customer to allow up to 24 hrs for ff section to return to desired temps.

Near Fernway Ct, Painesville, OH 44077
Gabriel P.

Gabriel P.

DISHWASHER GE GDT535PSJ2SS Found clicking sound on motor and diverter shutting off customer will think about it to fix unit

Near White Feather Ave, North Ridgeville, OH 44039
Corey L.

Corey L.

DRYER GE HTDX100ED6WW "Customer complaint dryer not starting, confirmed, unit getting correct power, found power getting to timer, found control knob for timer has failed, unit needs timer knob, customer can install part, no need to schedule return visit; ordrng 1 WE1M652 (timer knob), used 1 SHIPPING (shipping and handling) from stock"

Near Robinwood Ave, Lakewood, OH 44107
Corina B.

Corina B.

REFRIGERATOR N/A W4TXNWFWQ01 CC that the freezer quit working and the ff section is to warm. Fz 12* ff 50*. Thermostat set to the coldest setting. Found the evap fan not running. Has 120 volts to the fan. Will need a thermostat and evap fan. ; ordrng 1 WPW10188389 (Evap fan) and 1 WPW10567140 (Thermostat)

Near E 172nd St, Cleveland, OH 44119
Jason N.

Jason N.

WASHER WHIRLPOOL WFW9150WW00 "Installed inlet valve. Ran diagnostics, cleared codes. Ran wash cycle. Good water flow in, op test good."

Near Maplegrove Ln, Mentor, OH 44060
Jason N.

Jason N.

REFRIGERATOR WHIRLPOOL WRT348FMES00 "Cc unit not coolingChecked frost pattern on evaporator. Small ice ball on cap tube, no frost pattern, unit has refrigerant leak. Quoted repair with labor and service call, parts covered by Wp. Ordering evaporator and drier. ; ordrng 1 W10836706 (evaporator) and 2 WPW10143759 (dryer)s"

Near Wilson Mills Rd, Highland Heights, OH 44143
Corey L.

Corey L.

DRYER MAYTAG DG8410 "Removed blower wheel and seen the difference between old and new wheel, shaft not damaged, hole on blower wallowed out when clip fell off creating tea vibrating when on, belt was cracking and fraying, replaced belt and wheel."

Near Jacqueline Dr, Parma, OH 44134
Brian M.

Brian M.

DISHWASHER KITCHENAID KDTM354DSS5 "Cc unit not filling Found item under float switch Removed item ran test cycle wash pump not running at full speed Needs sump assembly Customer to reach out to whirlpool due to being 3 months out of warranty ; ordrng 1 W10805015 (pump&motor), used 1 SHIPPING (shipping and handling) from stock"

Near Summerset Dr, Solon, OH 44139
Jeff M.

Jeff M.

OTR MICROWAVE WHIRLPOOL UMV1160CB2 I plug the unit in was not able to duplicate an issue. If I were to make a educated guess most likely need another control board but I cannot verify this. Op tested good

Near Bridgeview Ln, Conneaut, OH 44030
Corey L.

Corey L.

FREEZER UPRIGHT KENMORE 253.2274241 "Customer complaint water leaking underneath, confirmed found water coming from suction line exiting cabinet dripping to floor, found evap tray frozen solid, quoted, ok, cleared ice, found foam in drain and cleared, op test good"

Near Twin Oaks Dr, Broadview Heights, OH 44147
Jeff M.

Jeff M.

REFRIGERATOR GE GSS25GGHJCBB Installed new part unit tested good

Near Honey Locust Ct, Painesville, OH 44077
Joe O.

Joe O.

REFRIGERATOR KITCHENAID KRMF706EBS01 Installed evap fan harness and evap cover. Op test ok.Still waiting on ice maker. Office to reschedule; saved tckt

Near Barchester Dr, Painesville, OH 44077
Jeff M.

Jeff M.

WASHER MAYTAG MVWC565FW1 The pump was on As soon as I plug the machine in Had a Sudz code I cleared the sides code re-calibrate the machine explain to the customer she needs to start using less soap. Op tested good

Near Hobart Rd, Kirtland, OH 44094
David R.

David R.

RANGE KITCHENAID KSIB900ESS2 Replaced fan. Tested on connect bake. Good. Normal noises. No scrapping. Op test ok

Near Saratoga Trail, Strongsville, OH 44136
Jeff M.

Jeff M.

REFRIGERATOR MAYTAG MBF1958XB3 The unit needs a new drain installed new part unit tested good ; ordrng 1 W10619951 (drain tube)

Near County Line Rd, Madison, OH 44057
David R.

David R.

REFRIGERATOR KITCHENAID KRMF706ESS01 "Cc frost behind deli drawer. Thick layer or built up ice. Resistance from thermistor seems close to range, control not sending out correct voltage. Ordering control, fan with harness to replace at same time. Thick layer of ice. 3 job count ; ordrng 1 W11087438 (motor-evap) and 1 WPW10675033 (cntrl-elec)"

Near Silverbrook Ct, Broadview Heights, OH 44147
David R.

David R.

WASHER MAYTAG MVWC565FW1 "Cc unit not working. Found over suds error code. Ran test diagnostics, all components test good. Ran manual test mode. Ran a calibration, good. Ran a rinse/spin cycle, then ran a drain/spin cycle, both test good. Looked underneath, everything checks good. Nothing loose. Advised of proper loading and detergent use. Unit test good. Op test ok"

Near Delsy Dr, North Royalton, OH 44133