We serviced a
GE OTR MICROWAVE
Model ZSC2001FSS01
Near Pepper Pike, OH 44124
Manny
Job Details: 03/08/2022
"Cc unit is dead, verified unit has not lights on console, removed unit from the cabinet and checked for incoming power, 237VAC checked power leaving control 0.20VDC unit will need a main control. But parts are discontinued. Customer paid for service ; rqstng P&A on 1 WB27X10394 (main pc bd rear)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Strongsville, OH 44149
Marie V
Job Details: 03/08/2022
Unit has not leak since that times. No sings of leaking. Did not replace the seal. Told cust to save it. Also put a water mat and ask cust that when using unit verify that still dry. Op test ok
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Strongsville, OH 44149
Gabriel P
Job Details: 03/08/2022
"Replace pump assembly,opt test ok"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269DRE00
Near Conneaut, OH 44030
Dan H
Job Details: 03/08/2022
"Recovered refrigerant, evaporator,and filter drier, brought system into a 28 vacuum, unit would not hold vacuum, found unit leaking refrigerant from steel filter drier line inside cabinet, unit cannot be repaired; used 1 W10890126 (Lokring), 1 W10890131 (Lokring), 1 W10890121 (Lokring), 1 W10890290 (Lokring), and 1 W10891056 (Lokring) from stock"
We serviced a
MAYTAG WASHER
Model MVWB835DW
Near Conneaut, OH 44030
Dan H
Job Details: 03/08/2022
"Customer complaint of loud banging noise, found unit not level, leveled unit, op test good"
We serviced a
GE RANGE
Model JBS160DMBB
Near Ashtabula, OH 44004
Dan H
Job Details: 03/08/2022
"Installed new terminal block, op test good"
We serviced a
KITCHENAID DISHWASHER
Model KDTM804ESS2
Near Geneva, OH 44041
Dan H
Job Details: 03/08/2022
"Customer complaint that unit is not cleaning the dishes, started normal wash cycle, unit filled, wash motor never started, wash motor is receiving 120vac , also door links are broken, unit needs new sump assembly and link kit, part is out of stock so not scheduling return appointment ; ordrng 1 W10861526 (Sump) and 1 8194001 (Link kit)"
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Rocky River, OH 44116
Gabriel P
Job Details: 03/08/2022
"Found error code f6e2 lost communication quote estimate she will call whirlpool,for repair opt test ok ; ordrng 1 W11100602 (Control) and 1 W10861510 (Ui), used 1 SENIORDISCOUNT (senior discount), and 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID MICROWAVE
Model KMBD104GSS01
Near Westlake, OH 44145
Gabriel P
Job Details: 03/08/2022
"Replace control and piston so far working as design advise her to monitor if issue continues Ill will replace latch switches,opt test ok"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LGUB2642LF9
Near Geneva, OH 44041
Dan H
Job Details: 03/08/2022
"Installed new control, op test good"
We serviced a
KITCHENAID WALL OVEN
Model KOST100ESS04
Near Mentor, OH 44060
Joe O
Job Details: 03/08/2022
"Cc: broiler not working, oven not calibratedTested broiler, ran test bake. Unit averaging .5 degrees over set temp. Op test ok"
We serviced a
SAMSUNG DRYER
Model DV56H9000EPA2
Near Kent, OH 44240
Brian M
Job Details: 03/08/2022
"Cc unit wont shut off unless door is open Found motor relay stuck closed ; ordrng 1 DC92-01606D (Control), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL DRYER
Model MGDC300XW0
Near Maple Heights, OH 44137
David R
Job Details: 03/08/2022
"Cc unit not heating. Found thermal cutoff open. Replaced kit from t/s. Tested, ran, heat cycling. Op test ok. ; used 1 279816 (Thermal cutoff) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Painesville, OH 44077
Dan H
Job Details: 03/08/2022
"The bottom frame of new door skin is ripped off(see pic) , reordering outer door glass, part is out of stock so not scheduling return appointment ; ordrng 1 W11176456 (Outer door)"
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near North Ridgeville, OH 44039
Marie V
Job Details: 03/08/2022
Cc that the middle rack is defective. Confirmed. Replaced rack. Op test ok
We serviced a
MAYTAG WASHER
Model MVWB766FW1
Near South Euclid, OH 44121
Manny
Job Details: 03/08/2022
"Cc unit has no power and cut off mid cycle, unit is dead and not power on console, unplugged unit and checked power 123VAC, removed console and Che incoming power to control, same as outlet, checked power to UI and have 5VDC but power is fluctuating, ui is not operational and has corrosion at connector, unit will need a main control and UI.; ordrng 1 W11135391 (console) and 1 W11135392 (cntrl-elec)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Painesville, OH 44077
Joe O
Job Details: 03/08/2022
Cc: door not sealing properlyFound gasket not sealing. Reseated gasket. Op test ok
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH05
Near Seven Hills, OH 44131
David R
Job Details: 03/08/2022
"Replaced FZ bulb. Went over different settings with customer if they want FZ colder. Make sure air is good on circulating around as well, temps are normal, op test ok."
We serviced a
GE DISHWASHER
Model GDT635HGJ2WW
Near Beachwood, OH 44122
Manny
Job Details: 03/08/2022
"Cc unit has no power, verified and unit is dead, unplugged unit and plugged back in and unit is working, customer stated that they had a power outage prior to the unit dying. Unit is working as designed at this time, opt test ok"
We serviced a
FRIGIDAIRE RANGE
Model FFEF3016USB
Near Painesville, OH 44077
Joe O
Job Details: 03/08/2022
"Cc: handle falling offFound handle completely stripped. Needs handleCustomer to install; ordrng 1 5304522046 (Handle), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW2
Near Mogadore, OH 44260
Brian M
Job Details: 03/08/2022
Cc of vibration Found front feet lower Adjusted feet Ran auto test ran spin test OP Test Ok
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Ravenna, OH 44266
Brian M
Job Details: 03/08/2022
Customer showed pop took pic Cc unit not spinning out clothes Ran diagnostics no errors Ran calibration ran auto test no issue found
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHV0
Near Chagrin Falls, OH 44023
Brian M
Job Details: 03/08/2022
Cc nom heat Ran diagnostics to reactivate heater OP Test Ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near Bay Village, OH 44140
Gabriel P
Job Details: 03/08/2022
Whirlpool tech line spoke andy explain him that unit heater getting 126.9 ohm but it supposed to be 28 and wattage was 123 but it suppose to be 450 to 650 watt, ordering heater ; ordrng 1 W11546981 (Heater)
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Cleveland, OH 44135
Angel
Job Details: 03/08/2022
Replaced glass door and inner glass. Opt test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Elyria, OH 44035
Gabriel P
Job Details: 03/08/2022
"Replace harness,opt test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHW00
Near Madison, OH 44057
Dan H
Job Details: 03/08/2022
"Customer complaint that water filter is stuck, confirmed, removed filter found filter housing broken, part recieved is not correct part, reordering filter housing ; ordrng 1 WPW10394053 (Filter housing)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Amherst, OH 44001
Gabriel P
Job Details: 03/08/2022
"Replace drain tube,opt test ok"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Cleveland, OH 44111
Angel
Job Details: 03/08/2022
Replaced control board and float switch. Ran a auto test. Opt test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Euclid, OH 44123
Jason N
Job Details: 03/08/2022
"Cc unit not freezing Customer stated unit is not freezing things solid. Unit idle when arrived, checked temps in freezer section, reading 20 degrees. Unit set on medium, set temps to high, let unit start into cooling cycle. Pulled evaporator cover and monitored frost pattern. Evaporator fan running. Evaporator frost pattern looks normal, evaporator coil temperatures reading -12 degrees. Set freezer damper to coldest. Let unit run for 10 minutes, checked temps in freezer section, reading 9 degrees and still cooling. Advised customer to stock freezer with product and monitor."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDH2
Near Chagrin Falls, OH 44022
Corina B
Job Details: 03/08/2022
Cc dishes were not coming clean. Cleaned spray arms and pump. Cycle test ok.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104KPS0
Near Euclid, OH 44123
Jason N
Job Details: 03/08/2022
"Cc unit not drying properlyCustomer had just completed a cycle prior to arrival. Inside unit still hot from drying cycle, which verifies heater/drying cycle is working. Ran diagnostics, no codes stored. Customer is not using rinse aid, this is by choice. Advised customer unit is working as designed and excess condensation or water left after cycle will be normal without use of rinse aid."
We serviced a
WHIRLPOOL DRYER
Model WED7300DW0
Near Chesterland, OH 44026
Jason N
Job Details: 03/08/2022
Cc not able to hear end timer buzzerCustomer stated the end buzzer is not loud enough. Set end tone setting to loudest level. Ran timed cycle for 1 minute. Verified end tone is working. Advised customer this is the loudest level and end tone is working properly. Op test good.
We serviced a
GE WASHER
Model GTW485ASJWS
Near Newbury Township, OH 44065
Jason N
Job Details: 03/08/2022
"Cc unit making squealing and loud grinding noise in spinRan spin and drain cycle, gearcase bearing noise immediately when spinning, also heard squeak from belt. Checked under unit, no oil, but drive belt was flipped on motor pulley causing wear on belt ribs. Unit will need gearcase and drive belt. ; ordrng 1 WH38X27407 (Gearcase) and 1 WH01X24180 (Drive belt)"
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ01
Near North Ridgeville, OH 44039
Marie V
Job Details: 03/08/2022
"Asked cust for a POP she showed me the bank statement, told her that that does not works that I need the receipt, she said I will have to send you on your way because I cant find the receipt."
We serviced a
WHIRLPOOL DISHWASHER
Model GU1200XTLS3
Near Madison, OH 44057
Dan H
Job Details: 03/08/2022
"Customer complaint that unit is leaking, ran normal wash cycle, unit filled and began washing, unit drained, no leaks found, unable to duplicate the problem , unit is operating as designed"
We serviced a
WHIRLPOOL RANGE
Model WFC150M0EB3
Near Geneva, OH 44041
Joe O
Job Details: 03/08/2022
Ins control. Could not test due to customer has electrical issue. Customer to test.
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Amherst, OH 44001
Gabriel P
Job Details: 03/08/2022
Ui noise is gone ordering panel ; ordrng 1 W11413567 (Ui)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM01
Near Cleveland Heights, OH 44106
Manny
Job Details: 03/08/2022
"Unit is making a vibrating noise according to notes on pvr, verified and heard a vibration coming from the unit pull unit out and removed back cover noise no coming from compressor, removed evap cover and fan is vibrating causing the noise, unit will need an evap fan, try calling the customer but no answer phone just keep ringing and no VM to leave msg. Left the LBC on the counter so the can see the estimate, office to contact customer to see if they want to proceed with the repair.; ordrng 1 WP2315549 (evap fan motor), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Elyria, OH 44035
Marie V
Job Details: 03/08/2022
Took POP. Cc that the unit oven is not working. Confirmed. Found weak ignitor. Replaced from T/S. Op test ok
We serviced a
JENN-AIR REFRIGERATOR
Model JFX2897DRP02
Near Avon Lake, OH 44012
Angel
Job Details: 03/08/2022
"Cc that unit is making ice and dispensing ice but not dispensing water. Took off top panel to verify water valve and connections. All connections were good checked voltage at valve for the water dispenser solenoid and was receiving 120vac but would not activate tested the ice maker and worked perfectly will need valve replaced. Ordering part.; ordrng 1 WPW10341329 (Dual valve), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DSS0
Near Mayfield Heights, OH 44124
Corina B
Job Details: 03/08/2022
"Cc that the upper rack and lower wheels, confirmed, will need upper rails and lower rollers. Replaced the upper track from surplus t/s. Cust can install he lower wheels. Opt test ok ; ordrng 1 WPW10195417 (Wheel), used 1 W11259786 (Track), and 1 W11259785 (Track) from stock"
We serviced a
KITCHENAID WALL OVEN
Model KOSE500ESS05
Near Mayfield Heights, OH 44124
Corina B
Job Details: 03/08/2022
"CC that the fans are not working and not heating. Checked both fans turning on. Heated oven to 350* waited 15 minutes after the buzzer, 350*. Showed customer how to calibrate the oven. Opt test ok"
We serviced a
MAYTAG WASHER
Model MVWB765FW2
Near Chesterland, OH 44026
Jason N
Job Details: 03/08/2022
"Cc unit not spinning out clothes Customer stated unit is properly spinning out clothes. Ran diagnostics, found code f8e1 for no/flow fill, f3e2 for inlet temperature fault and f0e4 for spin limited by water temperature. Ran valve test, found hot valve is not working, hoses are correctly connected to unit. Unit needs inlet valve assembly. Replaced using truck stock part. Cleared codes and ran auto test. All functions passed. Op test good. ; used 1 W11165546 (VALVE) from stock"
We serviced a
KITCHENAID OTR MICROWAVE
Model KMHS120ESS10
Near Highland Heights, OH 44143
Corina B
Job Details: 03/08/2022
Replaced the door switches. Opt test ok ; used 1 W11244490 (INTERLOCK SW KIT) from stock
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Chardon, OH 44024
Jason N
Job Details: 03/08/2022
"Cc unit not starting cycleCustomer stated unit never starts a cycle and then message appears saying cycle complete. Ran diagnostics, found code f7e4 for basket reengagement fault. Ran auto test, shifter toggling in and out during spin cycle, intermittent shifter operation. Ordering slider and lower wire harness. Harness not showing in stock at Marcone, office to contact customer with next service date. ; ordrng 1 W10734521 (Slider) and 1 W11568984 (Lower harness)"
We serviced a
AMANA RANGE
Model ACR4303MFS5
Near Euclid, OH 44117
Corina B
Job Details: 03/08/2022
CC that the oven does not work. Confirmed. Checked the outlet l1 to n 240 volts. L2 to n 0 volts l1 to l2 240 volts. Will need an electrician. Replaced the control. Brought core back for return. Did not turn unit on due to the incorrect power. Brought core back for return
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF993FIFM00
Near Perry, OH 44081
Jason N
Job Details: 03/08/2022
"Installed new pex source line to be able to install regulator. Installed regulator. Turned water back on, checked for leaks, none found. Tested water dispense. Dispense test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Columbia Station, OH 44028
David R
Job Details: 03/08/2022
"Cc unit is not cooling both sections and clicking noise. Tested compressor, overload above 1000 watts. Had extended warranted one sealed system repairs. Ordering compressor and filter driers.** 3 job count ; ordrng 1 W11209866 (Compressor) and 2 WPW10143759 (Drier)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRSA88FIHZ00
Near Avon, OH 44011
Marie V
Job Details: 03/07/2022
"Cc that the unit is. It making ice they found wires broken and fixed them . Ran diag tried to cycle ice maker it goes but does not fills. It shows is full. Verify continuity on the wires that were fixed and the yellow is not making contact. Unit will need new door. Cust will call whirlpool.; ordrng 1 LW11037733 (Door stainless), used 1 1OVRSZ (oversized shipping) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Madison, OH 44057
Dan H
Job Details: 03/07/2022
"Recovered refrigerant, installed new filter drier, brought system into a 28 vacuum, watched 15 minutes, no change on gauges, recharged unit with 4.27oz of r134a, good frost pattern, op test good, advised customer to wait 24 hours before restocking refrigerator ; used 1 W10890131 (Lokring), and 1 W10890126 (Lokring) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF750SAYB3
Near Mentor, OH 44060
Corina B
Job Details: 03/07/2022
CC that the unit is not turning on. Ran diag 7-1 long drain. Ran a calibration. Unit drained. Advised cust to monitor the drain pump. If it keeps happening the drain pump is overheating. ; used 1 WPW10348269 (PUMP-DRAIN) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Cleveland, OH 44135
Manny
Job Details: 03/07/2022
"Cc unit is leaking from the front, found a lot of ice under freezer basket, removed basket and removed ice,noticed drain port frozen over, streamed iced and drain port, while steaming the drain saw pieces of foam coming up the drain, removed foam with needle nose, after removing the foam saw a screw in the drain, removed screw and verified that all screws are In place, the screw most likely was there since unit was shipped from factory, finished steaming drain, draining with no issues, most likely the foam and the screw when clogging up the drain. Opt test ok "
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC0
Near Garfield Heights, OH 44125
Manny
Job Details: 03/07/2022
"Cc unit not starting, stated the he had a power outage and unit not working correctly, ran diagnostics and no codes, found delay starting turned on, in a 3hrs delay to start. Ran test cycle as well and drain and spin, unit is working as designed. "
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW06
Near Lorain, OH 44052
Angel
Job Details: 03/07/2022
Cc that unit was freezing stuff in ff section and now the freezer is not cooling properly. Took temperatures and temp in freezer was at 17* and it was in defrost mode took temps in ff section and it was at 46*. Removed evaporator cover and evaporator had good frost pattern all around so i looked in back to see if condenser fan was good and it was but did notice that the refrigerator was right in front of the homes vent for the heater. Called BJ to explain issue and stated to replace control and thermistor. Ordering parts office to reschedule control out of stock.; ordrng 1 W11438736 (Thermistor) and 1 W11353813 (Control)
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Middlefield, OH 44062
Joe O
Job Details: 03/07/2022
"Cc: lid locked, error codesFound error codes f5e1(lid switch fault/lid is up) f5e2(lid will not lock, or lid lock failure) f5e3(lid will not unlock). Found lid lock not functioning. Replaced latch. Ran auto test and calibration. Op test ok ; used 1 W10810403 (LID LATCH) from stock"
We serviced a
WHIRLPOOL DRYER
Model WGD5000DW2
Near North Ridgeville, OH 44039
Gabriel P
Job Details: 03/07/2022
"Found vent clog advise customer to clean it,opt test ok"
We serviced a
KITCHENAID RANGE
Model KSEG700ESS3
Near Westlake, OH 44145
Gabriel P
Job Details: 03/07/2022
Found scratch panel but unit pass 30 days customer said drees paid whirlpool for panel but has not arrive I explain him we will need a concession in order to order parts customer does not want to reach whirlpool customer they took 2 hours to answer phone they want us to talk to whirlpool and see if they would cover for scratch ; ordrng 1 W10915661 (Console panel)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBFN502ESS02
Near Westlake, OH 44145
Marie V
Job Details: 03/07/2022
Took POP. Cc that the left hand side door does not close all the way. Confirmed unit will need spring. ; ordrng 1 WP2004517 (Spring)
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN506ESS01
Near Rocky River, OH 44116
Marie V
Job Details: 03/07/2022
Cc that the left door does not close. Confirmed. Unit will need new hinges.; ordrng 1 WPW10121046 (Hinge) and 1 WP2307857 (Right hinge)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Oberlin, OH 44074
David R
Job Details: 03/07/2022
"Replaced gasket and bottom door seal. Wash motor not sent out, a broken drain pump was sent out instead. Drain pump is for a Ge Dishwasher. Took pic of part number for drain pump. Installing gasket and bottom door seal for now and customer to monitor. Running on normal cycle not dishes. As for now op test ok."
We serviced a
GE REFRIGERATOR
Model PFE29PSDCSS
Near Chagrin Falls, OH 44023
Joe O
Job Details: 03/07/2022
"Installed fan, boot and update. Op test ok ; used 1 SHIPPING (shipping and handling) from stock"
We serviced a
GE WASHER
Model GTW680BSJ5WS
Near Geneva, OH 44041
Dan H
Job Details: 03/07/2022
"Customer complaint that unit is not spinning sometimes, ran drain and spin cycle, unit spun, found gearoil on the outside of gearcase, found suspension worn, unit needs new gearcase and suspension ; ordrng 1 WH38X27333 (Gearcase) and 2 WH16X26911 (Suspension lh)s and 2 WH16X26910 (Suspension rh)s, used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM3
Near Lakewood, OH 44107
Marie V
Job Details: 03/07/2022
"Cc that the unit is leaking. Confirmed found unit leaking from the seal, and the vent seal is also leaking. Unit has both spray arms clogged. Gave estimate Cust will fix. Paid in full.; ordrng 1 WPW10317197 (Arm) and 1 WPW10319027 (Arm) and 1 WP8269259 (Seal) and 1 W11498831 (Seal door), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near Beachwood, OH 44122
Manny
Job Details: 03/07/2022
"Cc unit has power but no water, ran diagnostics cycle and code 6-1 for low to no water, found a seed under float switch removed seed opt test ok"
We serviced a
KITCHENAID DBL WALL OVEN
Model KODE307ESS02
Near Lakewood, OH 44107
Marie V
Job Details: 03/07/2022
"Cc that the the unit still freezing when is over 400* and the steam comes out of the food. Called tech line spoke with Robert, told me to tell the cust to cover the foot that creates a lot of steam. That theres nothing else we can do. If it comes back to call cust service. Told cust to try to use the bottom oven. Op test ok"
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Brook Park, OH 44142
Gabriel P
Job Details: 03/07/2022
"Found error f5e1 lid fault and f2e1 stuck key ran ui test pass range auto test pass ran calibration pass ran drain and spin and cycle stop at 13 minutes check underneath found lots of oil leaking from gearcase customer will call whirlpool for repair she will not fix ; ordrng 1 W11393685 (Gearcase), used 1 W10810403 (LID LATCH), and 1 SHIPPING (shipping and handling) from stock"
We serviced a
JENN-AIR RANGE
Model JES9800CAB00
Near Westlake, OH 44145
Angel
Job Details: 03/07/2022
Cc that that they couldnt get proofing on standard only rapid and couldnt get the day to save on display. Explained to her how to get to standard on more options for proofing and got to save the day for them so they can have the day on the display. Unit working and displaying everything they want now as should. Opt test ok.
We serviced a
FRIGIDAIRE RANGE
Model FGF319KSA
Near Cleveland, OH 44108
Corina B
Job Details: 03/07/2022
"CC that the knob is broken. Confirmed. Will need the knobs. Cust can install part; ordrng 1 316009045 (Knobs), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG DRYER
Model MGDB766FW0
Near Lyndhurst, OH 44124
Joe O
Job Details: 03/07/2022
Call was for the dryer. Entitlement shows under 60month warranty.Cc: long dry timesRan test cycle. Found unit is heating. Found outside venting plugged. Cleared vent screen. Op test ok
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Chardon, OH 44024
Jason N
Job Details: 03/07/2022
"Cc unit still not making iceCustomer stated it started making ice over the weekend and stopped again. Ran ice maker diagnostics test, no codes E0. Ran ice maker fill test, no water entering ice maker, valve is buzzing. Checked water at valve, food water pressure out. Checked fill tube heater, good voltage in at 120v, heater coil is reading open. Unit needs fill tube heater. Will credit valve cost for misdiag. towards cost of fill tube heater. Part is less than valve. ; ordrng 1 W11087201 (Fill tube heater)"
We serviced a
KITCHENAID RANGE
Model KSGB900ESS1
Near Chagrin Falls, OH 44022
Jason N
Job Details: 03/07/2022
"Cc unit oven not heatingRan bake test to 350 degrees, no spark on electrode. Checked all connections on DSI board and spark electrode, Reran bake test, unit sparked and ignited properly. Ran bake test several more times, unit sparked and ignited each time, let cycle on the last test. Unit cycled properly. Did not find any issue at this time. Op test good."
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN602ESS01
Near Moreland Hills, OH 44022
Jason N
Job Details: 03/07/2022
"Cc unit freezer lights out againFound failed lower freezer LED module. This is a different module then previous repair. Talked to HB, looks like WP will pick up part cost again, will just have to submit claim. Replaced freezer LED module, illumination restored to freezer, op test good. Retrieved unused module for return."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Jefferson, OH 44047
Dan H
Job Details: 03/07/2022
"Installed new fill tube, op test good"
We serviced a
KITCHENAID DISHWASHER
Model KUDS30FXSS5
Near Beachwood, OH 44122
Jason N
Job Details: 03/07/2022
"Cc unit not washing Ran diagnostics, found codes 4-3 for motor not running and 6-6 for cool water coming in. Wash motor buzzing loudly in diagnostics wash cycle. Pump seized up, will need pump/motor assembly. Customer not repairing at this time, estimate only. ; ordrng 1 WPW10780877 (Pump/motor assembly)"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Painesville, OH 44077
Dan H
Job Details: 03/07/2022
"Installed new heater, op test good"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Cleveland, OH 44102
Marie V
Job Details: 03/07/2022
"Cc that the unit fills up with water and then does nothing that happened 3 times, and that now is on a draining mode. Ran diag no error codes. Unit was on float mode. Cust told me that they had to remove the clothes out and drain the water, some water mustve left that triggered the float mode. Ran auto test , pass. Started a normal cycle. Pass. Ran cali on unit and told cust to monitor unit but as is right now unit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Chesterland, OH 44026
Joe O
Job Details: 03/07/2022
Cc: chipped doorFound door insulation showing. Advised customer doors are not damaged. Op test ok
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Chesterland, OH 44026
Joe O
Job Details: 03/07/2022
"Cc: not washingFound sump receiving proper power. Not washing. Needs sump assemblyCustomer does not want to repair at this time.; ordrng 1 W11087376 (pump&motor), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVWC555DW1
Near Beachwood, OH 44122
Jason N
Job Details: 03/07/2022
"Cc unit not advancing to spin cycleRan diagnostics, found codes f2e1 for stuck key and f9e1 for long drain. Ran auto test cycle, unit did not drain, drain pump buzzing. Pulled drain pump, nothing stuck in pump. Unit needs drain pump. Replaced using truck stock part. Ran auto test cycle, all functions passed. Op test good. ; used 1 W10876600 (Pump drain) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Kirtland, OH 44094
Joe O
Job Details: 03/07/2022
"Cc: fan noise, not making ice, crack in ff doorFound temps in ff section at 41 degrees, freezer at 5 degrees. Crack in left hand ff door. Evap fan running. No abnormal noises. Found ice build up behind freezer evap cover on top of evap. All thermistor pass. Ran manual defrost. Unit is defrosting. Found small gap in door seal. Needs gasketCustomer does not want to repair at this time; ordrng 1 W10407216 (gasket-fip), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WALL OVEN
Model WOS51EC0HW02
Near Beachwood, OH 44122
Manny
Job Details: 03/07/2022
"Cc unit temps goes up and down, time changes on its own. And when timer is set unit will turn on when timer finish, set unit to 350 unit hits temps then temps starts to drop, ran diagnostics and found code f1e0 console error and f1e1 main control error, unit will need control and UI; ordrng 1 W11296169 (console) and 1 W11261167 (cntrl-elec)"
We serviced a
MAYTAG WASHER
Model MHW5500FW0
Near Chardon, OH 44024
Joe O
Job Details: 03/07/2022
Cc: not spinningCustomer stated with larger loads unit will not spin out the clothing. Found error codes f3e1(water level system error) f8e3(overflow conditions)f5e3(door unlock error). No water seeping from valves. Ran auto test. Ran rapid wash cycle to test pressure system. Pressure system functioning. Unit filling properly and draining. Ran drain and spin. Unit spinning. Advised customer clothing could cause unit to go off balance. Could not duplicate issue. Op test ok
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS04
Near Chardon, OH 44024
Joe O
Job Details: 03/07/2022
Installed evap fan motor. Tested. Op test ok
We serviced a
MAYTAG WASHER
Model MVWB765FW4
Near Cleveland, OH 44105
Corina B
Job Details: 03/07/2022
"CC that the unit does start. Confirmed. Found the oil leaking and rust on the gearcase. Will need a new gearcase, clutch, rotor, stator, wire harness, drain pump. Office will need t reschedule appointment ; ordrng 1 W11393685 (Gear case) and 1 W11260238 (Rotor) and 1 W10754448 (Clutch) and 1 W10734521 (Slider) and 1 W11195971 (Stator) and 1 W11161960 (Agitator) and 1 W10777953 (Harness) and 1 W10876600 (Drain pump)"
We serviced a
WHIRLPOOL FREEZER
Model WZC5216LW0
Near Cleveland, OH 44120
Corina B
Job Details: 03/07/2022
"CC that the unit is leaking. Moved freezer out checked underneath, no water coming from the freezer. The unit is a manual defrost plug in the freezer. No drain pan. Water is coming from the basement wall or floor. Opt test ok"
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ0
Near Elyria, OH 44035
David R
Job Details: 03/07/2022
Replaced hinge and trim. Tested. Good op test ok
We serviced a
MAYTAG WASHER
Model Mvwb855dc3
Near North Ridgeville, OH 44039
David R
Job Details: 03/07/2022
"Wrong part was ordered. Cabinet top was ordered instead of actual lid that was broken and customer did send in pics. Lid price is more. Office to call customer and go over new price with customer as well.*** ; ordrng 1 W11256781 (Lid)"
We serviced a
MAYTAG WASHER
Model MVWC350AW1
Near Chagrin Falls, OH 44023
Brian M
Job Details: 03/07/2022
Installed suspension OP Test Ok ; used 1 SHIPPING (shipping and handling) from stock
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Mantua, OH 44255
Brian M
Job Details: 03/07/2022
Installed panels and swapped door sides OP Test Ok
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Cleveland, OH 44105
Corina B
Job Details: 03/07/2022
CC that the clothes are still wet at the end of a cycle. Ran diag no codes. Replaced the shifter. Ran a calibration. Opt test ok.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ1
Near North Ridgeville, OH 44039
David R
Job Details: 03/07/2022
"Cc had questions about steam clean. Went over option with them, referred over to owners manual. Checked all components, all elements are good and showing proper resistance. Proper voltage as well. Unit and options working correctly. Op test ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS342FIAB00
Near Westlake, OH 44145
Angel
Job Details: 03/07/2022
Cc that unit is making loud vibrating sound when dispensing water. Tested and it would vibrate after a full cup of water. Asked customer if they have replaced the filter and they said it has been a couple of months removed filter and tested unit with out filter and unit was not making the sound anymore also checked valve and customer has a saddle valve installed which is old as well and recommended customer to replace with a normal quarter turn valve for proper water pressure. Customer stated they will get both parts replaced. Opt test ok.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Avon Lake, OH 44012
Angel
Job Details: 03/07/2022
Replaced freezer led. Opt test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5FVGXWS00
Near Maple Heights, OH 44137
Gabriel P
Job Details: 03/07/2022
"Found unit unplug but when plug in compressor will not start check voltage to start devise 8.8 not enough when tapping on temp control fan and compressor started will need temp control ; ordrng 1 WP2198202 (Temp control), used 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHS2631PF4A
Near Mentor, OH 44060
Dan H
Job Details: 03/07/2022
"Customer complaint that display leds are going out, confirmed, unit needs new user interface ,part is out of stock so not scheduling return appointment ; saved tckt"
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFW0
Near Lyndhurst, OH 44124
Corina B
Job Details: 03/07/2022
CC that the unit will not drain. Confirmed. Ran diag F9e1 long drain. Found fur and cat litter in the drain pump. Cleared the drain pump and removed hair from the bellow. Ran a rinse and spin. Unit drained. Opt test ok.
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Avon Lake, OH 44012
Angel
Job Details: 03/07/2022
"Replaced stator, rotor and slider ran a calibration and auto test. Opt test ok."
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Mayfield Heights, OH 44124
Corina B
Job Details: 03/07/2022
Replaced the valve. Ran a manual cold and hot. Started a cycle on normal. Opt test ok
We serviced a
JENN-AIR REFRIGERATOR
Model JCD2297KEY
Near Cleveland Heights, OH 44118
Jason N
Job Details: 03/07/2022
"No refrigerant to recover. Cut out filter dryer to check for evidence of excessive moisture. Filter drier clear. Cut out compressor, cut discharge line back beyond drain tray. Ran new copper discharge line up to compressor. Installed compressor and uv filter drier. Brought system down into 29in/ hg vacuum. Recharged system with 4.8oz of r134a. Low side pressure holding at 0psi. Good frost pattern starting on evaporator. Advised customer to allow 24 hrs for unit to return to desired temperatures. Op test good."