Local Reviews
Powered by Fluid LOCALGREAT service!
WILLIAM - Middleburg Heights, OH
GREAT service!
Maybe 3rd Time Will Fix The Issue
Andy - Chardon, OH
The technician who arrived the first time was efficient. He identified the problem, ordered the necessary parts and scheduled a follow up visit. A different technician arrived to install the parts and decided one wasn't necessary. He never checked to see if the microwave was working prior to leaving, and when we went to use it that evening it was inoperable. Unfortunately this was on a weekend and we were unable to reach Fred's. On Monday morning they did not reply to our email so we. Allied and were informed that we needed to contact JennAir even though we knew they were at fault for not installing both parts, and that they did, in fact, have the part needed. Furthermore, they were rude and unprofessional. We did contact JennAir and due to "a shortage in staffing", couldn't be scheduled for another 4 days. I would expect them to be eager to correct the situation since they didn't service the microwave correctly in the first place, but this wasn't the case. On a side note, after our initial visit I immediately received two emails from Fred's showing parts ordered and zero balance due (item under warranty). After second technician came out I received nothing, either hard copy or email. Not consistent.
great service
DIANE - Chagrin Falls, OH
Ice Maker Quick Service, they had the part and fixed it right away!!!
MARIKJUDY - Mantua, OH
Great Service
Great
ROBERTA - Orwell, OH
Just fine
Great
KURT - Rootstown, OH
Very good very professional great service
"The Perfect Technician"
PAMELA - Cleveland Heights, OH
My technician was absolutely phenomenal. He was quick in pinpointing the problem and quick in correcting the problem. He gave me suggestions for using my dishwasher efficiently and patiently responded to my many questions and concerns. He was professional, courteous, and "knows his stuff". The young man was "perfect".
New Community
Henry Hall new community - Cleveland, OH
Everyone
Great service
BOB - Strongsville, OH
polite , efficient, know
Karen - Ashtabula, OH
Great service from a trained, professional repair team
John - Westlake, OH
The problem was identified the first day and the part was ordered, received the next day and installed quickly two days later. I had never used Fred's Appliance Service before and would consider using them in the future based on the service provided. My washer was under extended warranty so the "price" of zero was great.
Great experience all around
JL - Grafton, OH
Susan
Susan schenkekberg - Shaker Heights, OH
Very good the tech was very helpful and solved the problem in short order. Very polite!!
Chris
CHRIS - Cleveland, OH
Did a great job nice and very quick knows what he is doing
Merrie
Merrie - Cleveland Heights, OH
Excellent work. Timely and professional
Maryann
KOZAKMARYANN - Westlake, OH
Outstanding service
great service and speedy repair
BRIDGETTE - Shaker Heights, OH
MRS.
Janet - Mentor, OH
EXCELLENT SERVICE.
Pearl
PEARL - Cleveland, OH
All the gentlemen were great and on time and explained what was wrong and that they were doing there best to fix my refrigerator. I would tell everyone about them
Kkmann
KAUFMANNKELLY - North Ridgeville, OH
Great service
Biernacki
Laura - Columbia Station, OH
We had great service. Chad was prompt, he did a great job fixing our refrigerator and answered all of our questions
Jane
KARPINSKIJANE - Avon Lake, OH
Great service. Turned out to be a minor issue and was fixed quickly.
Quick service!
JUDY - Mantua, OH
Great service, even ran ahead of schedulr
DONALd - Chagrin Falls, OH
Really good service
Lance - Geneva, OH
Fred's was contacted by my extended warranty people but overall good experience quick fix was out of here in approximately 15 minutes maybe 20 Problem solved
Quick and Easy
KATE - Westlake, OH
Our microwave (under warranty) was repaired quickly at no cost. The issue was identified immediately, repaired, and so far, is working as expected. Also, They were running late, but I was kindly given a call by the dispatch office to let me know. She was polite and told me they would call when on their way, or I could reschedule. We opted to wait a bit longer - but was grateful for the simple communication that they were running behind.
They were very nice and professional. Would recommend them to anyone.
HEATHER - Westlake, OH
awesome service
ADAM - Perry, OH
company was responsive and quick to fix. thank you!!
Simple and Awesome!
Jen - Mentor, OH
Water was leaking on the floor and we were lucky enough to get squeezed in at the last minute. Good stuff!
Response from Fred's Appliance Service:
Thanks for the review!
Joe O.
WASHER WHIRLPOOL WTW8120HW0 "Cc: error code, occasionally will not power onCustomer stated she has been getting an f9 error code. Found error code f0e5(off balance load). Found drain has spray foam around it. Advised customer of syphoning. Ran diagnostics test cycle. Unit functioning as designed. Op test ok"
Corey L.
WASHER MAYTAG MVWB766FW1 "Replaced lid and left hinge, op test good"
Jason N.
DRYER ADMIRAL ADE7005AYW "Cc unit drum not turning, burning smellPulled unit apart, found belt broken. On closer look found motor pulley broken away from motor shaft, this most likely shredded the belt. Unit needs drive belt and motor( on parts lookup motor pulley is not available as a separate part). Customer not repairing at this time, estimate only."
Joe O.
RANGE WHIRLPOOL WFG320M0BS3 Installed igniter. Ran test bake. Op test ok
Corina B.
COOKTOP ELE GE JP360B0V1BB "CC that the front right burner is burning food on the low setting. Will need a new switch. Model number is not coming up unless the 0 is out from the BV. BJ can you make sure one of the switches is correct. I talked to CP and he gave me a different number then what Im coming up with.; ordrng 1 Wb24t10057 (Switch) and 1 WB24X29364 (Switch), used 1 Shipping from stock"
Jeff M.
FREEZER WHIRLPOOL GC3SHAXVT02 Installed new part unit tested good. Customer is concerned that the freezer door does not have any suction. I tried to explain to her that not all refrigerators are designed to do that.
Brian M.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Installed UI board and control OP Test Ok
Jason N.
REFRIGERATOR WHIRLPOOL WRT318FZDM02 "Cc unit not freezingCustomer states things are getting soft in freezer, she changed freezer to max setting, seems to be better. Checked low side pressure, low side in a 11in/hg vacuum. Unit has a refrigerant leak. Unit needs evaporator, compressor.; ordrng 1 W10836706 (evaporator) and 1 W11092625 (compressor) and 1 WPW10143759 (dryer)"
Joe O.
DRYER AMANA NED4655EW1 Cc: not startingFound unit was not receiving any power. Breaker seemed weak and hard to reset. Got breaker to reset. Unit receiving proper power. Advised customer they may need an electrician to look at or change breaker. Ran test cycle. Op test ok
Corina B.
DISHWASHER WHIRLPOOL WDF780SLYB0 CC that the unit does not start. Found the screws to the ui are backing out. When tightening the screws the screw went threw the ui. Will need a new ui; ordrng 1 WPW10350413 (Ui)
Jason N.
DISHWASHER WHIRLPOOL WDP370PAHW0 "Cc unit leaking from frontCustomer states plumber told her it was leaking from the door. Ran wash cycle to verify leak. Ran wash cycle for 20 min, no leaks found. Ran cancel drain, and restarted wash cycle, still no leaks present. Replaced door gasket using customer supplied pre Id part as a precaution. Set down water mitigation mat. Advised customer to monitor."
Jason N.
DRYER CROSLEY VED6505GW0 "Cc unit not heating and timer not advancing Checked power in to unit, missing L1 or L2 hot leg. Only receiving 120v to motor, no power to timer motor or heating element. Advised customer to contact electrician."
Jason N.
DISHWASHER KITCHENAID KUDS30IXBT0 "Cc unit control lights staying on, will not run a full cycleRan diagnostics, found codes 6-1 low/no water entering, 6-2 for fill valve elntrical problem and 2-1 for UI stuck key. Ran diagnostics cycle in entirety. No codes at end. Leds still illuminating on ui panel. Unit needs UI panel. Customer not repairing at this time, estimate only."
Corina B.
RANGE WHIRLPOOL KESC308LSS0 Replaced the burner. The granite piece on the backside of the range is loose. The ranges holds the granite piece up. Optest ok; used 1 Shipping from stock
Corina B.
REFRIGERATOR WHIRLPOOL WRS571CIHZ00 "Recovered refrigerant, replaced evaporator and drier, pulled 28vac w/ pump, watched, good, charged 5oz r134a, unit cooling, pressures good, op test ok"
Jeff M.
DRYER GE GTDX180GD6WW "Belt is broken est only ; ordrng 1 WE12M29 (BELT), used 1 SHIPPING (shipping and handling) from stock"
Corina B.
REFRIGERATOR WHIRLPOOL KFIS29PBMS00 "FF no frost pattern Fz ice build up on the top of the evap. Ran step 4 to open the 3 way valve. Equalized at 25 psi. Found a leak at the cap line on the ff evap. Ice was hitting the Fz fan, steamed out the evap. Recovered refrigerant, pulled 28vac w/ pump, watched, good, charged 5. 5oz r134a, unit cooling, pressures good, op test ok"
Joe O.
REFRIGERATOR WHIRLPOOL WRF560SMHZ00 "Cc: not cooling properly, fan noiseFound freezer door not closing completely. Found frost and ice build up inside freezer. Freezer temps at 34 degrees ff at 45 degrees. Found screw loose on track for freezer. Tightened screw. Found unit has a good frost pattern. Cleared ice build up around fan. Advisedly customer to allow 24 hrs for temps to adjust. Op test ok"
Jeff M.
DISHWASHER KITCHENAID KDTE104ESS1 "Sup motor seized up. The stock motor I have on my truck has a crack in the housing. ; ordrng 1 WPW10605057 (pump and motor assy), used 1 SHIPPING (shipping and handling), and 1 WPW10605057 (PUMP AND MOTOR ASSY) from stock"
Jason N.
REFRIGERATOR WHIRLPOOL WSR57R18DM00 "Cc unit not coolingCustomer states itÂ’s the same way it was before last repair. Pulled evap cover, ice ball on cap tube. Found uv dye on evaporator coils using uv light. Not leaking from repair joints. Unit needs evaporator. Parts still covered under 1 yr. and service was waived. Customer not repairing at this time, will need to think it over."
Jason N.
RANGE HOT POINT RK767G0J4BG Installed timer module. Set clock. Ran operational test on both upper and lower ovens. All functions normal. Op test good.
Gabriel P.
WALL OVEN JENN-AIR JES9900BAB "Replace element,opt test ok"
Jason N.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Installed new freezer door. Tested dispense functions. Op test good.
Brian M.
REFRIGERATOR WHIRLPOOL WRS315SDHZ05 Cc door drops when opening This is normal due to cam bushing nothing wrong with unit
Brian M.
REFRIGERATOR WHIRLPOOL WRF560SMHZ00 Cc unit not cooling and made weird noise Found ice build up around evap fan due to doors not closing properly due to icemaker falling off hooks Cleared evap fan and made sure door was closing properly left icemaker out due to customer request and not having water hookup OP Test Ok
Joe O.
REFRIGERATOR WHIRLPOOL WRB329DMBB00 "Cc: freezer light does not always turn on, frost build up in the rearFound gaskets are sealing. Found partial frost build up. Found unit is not completing defrost cycle. Entered manual defrost. Found unit is defrosting. Changed unit to fixed defrost time. Advised customer to monitor unit over the next 48 hours. Op test ok"
Corey L.
REFRIGERATOR WHIRLPOOL GI6FARXXF05 "Installed user interface, op test no good, found ice paddle shorting out control and when plugged into control control locks out and only beeps with every selection, leaving ice paddle unplugged so buttons functional, unit needs ice door paddle, office to balance receipt ; ordrng 1 WPW10368730 (pad)"
Corey L.
RANGE WHIRLPOOL WFG505M0BS3 "Customer complaint oven not lighting, confirmed, found ignitor failed, replaced with ts kit, op test good ; used 1 12400035 (IGNITER) from stock"
Joe O.
REFRIGERATOR KITCHENAID KBFS25EWMS5 "Cc: not coolingFound temps in ff section at 68 degrees and freezer at 69 degrees. Found no frost pattern. Found compressor is running only pulling .6 amps. Could not locate any leak. Called whirlpool tech line spoke with Cathy, stated we can use nitrogen to locate leak. wanted a pressure reading. Found low side at 20 inch vac, high side at 58 psi. Call got disconnected. Called whirlpool tech line spoke with Dustin. Dustin also stated to use nitrogen to locate leak. He stated the dye in the filter may not have broken down yet. Need nitrogen tech"
Gabriel P.
COOK TOP WHIRLPOOL W3CG3014XW02 Wrong part order I order the igniter but it was in back ordered so technician bj order the other parts and also notice another igniter going bad ; ordrng 1 W11134302 (holder-orf) and 1 W11134304 (holder-orf) and 1 W11189648 (cap-burner)
Corey L.
DRYER MAYTAG MEDC465HW0 "Replaced thermostat, op test good"
Jason N.
WASHER MAYTAG MHW5630HC0 "Cc unit not drainingUnit has some water standing in bottom on basket. Ran manual drain test 4. Unit drain very slow. Pulled front of unit off, checked drain pump filter basket. Basket filled with animal hair. Cleared and reassembled. Ran auto test, unit drain is normal, all functions passed. Op test good."
Jason N.
WASHER WHIRLPOOL WTW4800XQ0 "Cc unit bumps and grindsRan auto test, all functions passed, no abnormal sounds. Checked suspensions springs. Tub bouncing all over, weak springs. Unit needs tub suspension rods.; ordrng 1 W10780048 (suspension)"
Corey L.
DISHWASHER MAYTAG MDBH979SAW0 "Customer complaint some buttons are not working, confirmed, removed console and found silver migration on ribbon, called wpl tl to get scode, ordering console; ordrng 1 W10811166 (panel-cntl)"
Jason N.
DRYER WHIRLPOOL WED4800XQ0 "Cc unit not heating on timed dryRan op test on both auto dry and timed dry options. Confirmed unit will heat on auto cycles, but not timed. Unit needs timer.; ordrng 1 WPW10185982 (timer)"
Joe O.
DISWASHER WHIRLPOOL GU2275XTVY0 Cc: not workingUnit is receiving proper power. Found bi metal open. Needs bi metal; ordrng 1 W10258275 (bi-metal)
Brian M.
WASHER MAYTAG MVWB835DW3 Cc of error Found stored error of f6e2 and f6e3 Needs UI and Control ; ordrng 1 W11112656 (console) and 1 W11170706 (cntrl-elec)
Corey L.
RANGE WHIRLPOOL WFE320M0ES2 "Customer complaint oven not working, confirmed, power to unit is correct, element checks pass, power not getting to element, unit needs control; ordrng 1 W11122560 (cntrl-elec)"
Joe O.
REFRIGERATOR WHIRLPOOL WRF989SDAM00 "Recovered refrigerant, installed listed parts. Put unit into 28 inch vac for 15 mins, recharged with 5.5oz of r134a. unit is cooling. advised customer to allow 24 hrs for cooling. op test ok; used 1 TJAF1200 (PROCESS ), 1 W10895713 (COUPLER ), 1 W10895757 (COUPLER ), and 1 W10896689 (COUPLER ) from stock"
Brian M.
REFRIGERATOR WHIRLPOOL WRT1L1TZYB01 Cc unit icing up in freezer Found bag of veggies keeping freezer door open Removed and Cleared up ice And adjusted gasket OP Test Ok
Corina B.
REFRIGERATOR KITCHENAID KRFF707ESS01 CC that the unit is not cooling. Found frost build up on the ff evap. Will need a main control and thermistor ; ordrng 1 W10843055 (Control) and 1 W11033168 (Harness)
Gabriel P.
REFRIGERATOR FRIGIDAIRE FGVU21F8QFC "Found evap frozen up check bi-metal good check element good force in to defrost need control and thermostat,gave estimate customer customer will thaw out then if it start back up again he will call if he wants to repair"
Gabriel P.
DRYER WHIRLPOOL GEW9250PW0 "Replace pulley kit old one was defective ,opt test ok ; used 1 4392067 (DRYER REPAIR KIT), and 1 SENIORDISCOUNT (senior discount) from stock"
Corina B.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Cust showed pop, sent pic. CC that the unit is not washing. F8e3 drain stuck on f4e3 pump motor not running. Found the connections to the pump and motor loose. Ran a calibration. Optest ok."
Dan H.
RANGE WHIRLPOOL WFG505M0BS3 "Customer complaint of gas leak, confirmed, found installers had incorrectly installed gas line and damaged it unit needs new gas line"
Brian M.
RANGE GE PB975ST1SS "Cc front right burner center is not working and temps in ovens dont regulate Found front right burner to functioning other than center needs burner Ran test bake to 350 on both upper and lower ovens found unit functioning fine but advised to replace temp sensors ; ordrng 1 WB23T10015 (sensor) and 1 WB21X22134 (sensor asm) and 1 WB30T10126 (range 12 radiant sur), used 1 SHIPPING (shipping and handling) from stock"
Gabriel P.
RANGE WHIRLPOOL WFG505M0BS2 Call senior tech advise customer that to put ceramic tile underneath will not burnt cause she has vinyl floor is not heat resistant so is going to warp and discolor
Jason N.
WASHER WHIRLPOOL WFW8540FW1 "Cc unit controls not respondingFound unit will not power, led status light on ACU solid. Checked voltage to UI, good at 5.1v dc. Replaced UI using customer supplied pre Id part. Functionality restored, ran auto test, all functions passed. Op test good."
David R.
WALL OVEN COMBO WHIRLPOOL WOC54EC0HS01 Replaced part. Tested good. Op test ok
Dan H.
WASHER AMANA NTW4516FW3 "Customer complaint of loud banging noise, unit is very unlevel and sitting on a pallet, advised customer that unit needs to be on a solid level surface, found a crack in the basket cause basket not to spin level, unit needs new basket, also noticed customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube ; ordrng 1 W10554251 (Basket)"
Gabriel P.
MICROWAVE WHIRLPOOL WMH32519HZ5 "Found bad fuse replace from truck stock,opt test ok"
Dan H.
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Customer complaint that door gasket is not sealing, confirmed, unable to reinstall, unit needs new door gasket, door gasket has already been ordered but is on back order , advised customer that the office will reach out when they have tracking pain part and reschedule then; saved tckt"
Corey L.
MICROWAVE WHIRLPOOL UMV1160CW4 "Customer complaint light wonÂ’t shut off, confirmed, found top strike broken and still in switch, removed broken strike, unit needs new door; ordrng 1 W10686516 (door/mw)"
Corey L.
REFRIGERATOR WHIRLPOOL WRS321SDHB05 "Customer complaint water not dispensing and only one ice tray filled, unable to get water into filter area, fill tube was frozen also, valve solenoid heard, unit needs valve and filter head; ordrng 1 W11162041 (housing) and 1 WPW10179146 (valve-inlt)"
Dan H.
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 "Customer complaint that control panel freezes up, found control lock on turned off, user interface is working, installed new control, advised customer to monitor"
Jason N.
ICEMAKER WHIRLPOOL WRX735SDBM00 "Cc unit not making iceRan manual ice maker harvest, jumped t to h, ice maker will not index. Unit needs ice maker. Replaced using truck stock. Ran manual harvest test, ice maker indexed and mold filled with water. Op test good.; used 1 W10882923 (ICE MAKER ASSY10359) from stock"
Corina B.
DISHWASHER KITCHENAID KUDS35FXSS5 "CC that the unit is running with no water. Ran diag 6-4 float switch open, 6-1 low water 6-6 cold water. Ran a calibration. Optest ok."
Corey L.
REFRIGERATOR GE TFX22KKD "Customer complaint water leaking from ice maker, could not find actual ms tag, confirmed leaking, found water coming from back of unit, found line to valve broken 1” from connection, fitting was able to be removed from obroken portion and used for new connection, op test good; used 1 SENIORDISCOUNT (senior discount) from stock"
Jason N.
DISHWASHER FRIGIDAIRE FDB421RFS3 Installed RH door spring. Door op test good.
Jason N.
DISHWASHER KITCHENAID KDTE104ESS1 "Cc unit not level, door not opening and closing smoothly Found unit tilted slightly forward, top rack rolling out when door is opened. Door catching bottom kick plate, kick plate is not secured to unit. Leveled unit using leveling legs. Top rack now stationary unless moved. Secured unit to cabinet. Secured kick plate to unit. Customer satisfied with leveling and door operation. Op test good."
Gabriel P.
RANGE GE ZC2201NSS01 Found console display shorted also buttons not responding will need console with display board customer will get new
David R.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Cc freezer evap cover frosting over. Found control not sending single up to defrost. Order control along with harness and thermistor. Will need to steam out evap. Fan is working. Ordering parts; ordrng 1 W10913629 (harns-wire) and 1 W11371382 (CONTROL) and 1 WPW10384183 (thermistor)
Corina B.
DISHWASHER MAYTAG DWU6750AAE Replaced the springs. Optest ok. ; used 1 Shipping from stock
Brian M.
DRYER MAYTAG MDE6400AYW "Cc of noise Found noise coming from idler pulley Recommend to replace belt and pulley Est only ; ordrng 1 WP6-3700340 (bearing) and 1 WP33002535 (belt), used 1 SHIPPING (shipping and handling) from stock"
Brian M.
REFRIGERATOR WHIRLPOOL WRV976FEM00 Cc unit not cooling Found temps in freezer about 25 and fridge at 40 light frost on both section evaps during step 4 Do not see uv dye anywhereFound condenser packed with debris cleared out advised to let run for 48 hours to see if there is a change if not she may have a sealed system issue gave quote for sealed system repair ; ordrng 1 W11116006 (evaporator) and 1 W10779331 (compressor) and 1 WPW10143759 (dryer)
Corina B.
DRYER MAYTAG MDE9206AYW Replaced the idler and supports. Optest ok.
Corey L.
REFRIGERATOR WHIRLPOOL WRS312SNHM01 "Customer complaint water bottles freezing on top shelf, temps were -5 frz and 31 ff on top shelf, settings are set to coldest, advised on temp control, shelf bracket broken and will need tech to install; schdld next appmnt for 9/14 MON !"
David R.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Harness did not come with thermistor, got from t/s. Replaced all parts. Steam all ice. Tested, in diagnostics heater is working. Give 24 hours to return to normal temps ; used 1 WPW10384183 (THERMISTORXXACADEMY RETURNXX) from stock"
Brian M.
REFRIGERATOR WHIRLPOOL n/a Cc mullion heater warm Found mullion heater to be set to on. This is normal and is used for humidity control Advised customer on this and showed her how to turn on and off but advised to keep on
Corina B.
DISHWASHER KITCHENAID KDTE334GPS0 CC that the top rack rolls out when opening the door and white residue on the tub. Advised cust to use pods instead of liquid. To do a clean cycle to clean the tub. Removed the wheels from the back. Optest ok
David R.
REFRIGERATOR WHIRLPOOL WRS571CIDW01 "Cc not getting ice. Ran through Icemaker diagnostics a couple of times. Icemaker stopped midway through trying to find home position, timed out. Will need Icemaker. Water valve works. No lines or wires kinked. Customer paid SVC, do not order parts.; ordrng 1 W10873791 (icemake), used 1 SHIPPING (shipping and handling) from stock"
Brian M.
WASHER MAYTAG MAH6500AWQ Cc of tub noise Found Bearings to be bad Would need an outer tub and spinner support Spinner support is no longer available, customer does not want to repair
Dan H.
RANGE WHIRLPOOL WGG555S0BS00 "Customer complaint that oven is not maintaining temperature, oven temperature sensor at 1080 ohms, igniter is shutting off before it reaches temperature, unit needs new control; ordrng 1 Wpw10539994 (CNTRL)"
Brian M.
REFRIGERATOR FRIGIDAIRE FGHC2331PFAA Cc icemaker making no to slow ice Found icemaker functioning rotating and calling for water Set temps to lower temps and advised to watch
Jason N.
WASHER MAYTAG MVWC415EW1 "Cc unit lid lock light flashingRan diagnostics, found codes f5e3 for lid unlock fault, f5e1 for lid switch fault and f5e2 for lid lock fault. Unit needs lid lock. Replaced using truck stock. Ran auto test and calibration. All functions passed. Op test good.; used 1 W11307244 (DOOR LOCK9075) from stock"
Corina B.
RANGE WHIRLPOOL KOCE500ESS08 "CC that the lights flickering, the microwave takes to long to heat and it not holding temperatureAdvised cust the lights flickering is due to the power dropping. Will need a electrician. Heated a couple of water for 2 minutes, boiling. Heated the oven to 350* took temps."
Joe O.
WASHER MAYTAG MVWC565FW0 "Cc: not completing cycleFound unit flashing rinse. Canceled cycle. Unit drained. Entered diagnostics. Found error code f7e1(basket speed fault), and f0e2(oversuds). Ran tachometer test. Found unit is sensing basket speed. Ran auto test. Found unit not spinning or agitating. Flipped unit up, found gearcase leaking oil, found motor pulley worn out, belt slipping. Needs motor, cam, belt, and gear caseMotor covered under parts only 10 year warrantyNo shipping because everything besides motor is truck stock. Customer does not want to repair at this time"
Brian M.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Cc of ice maker leaking Found ice maker fill cup built up with ice Cleared icemaker Ran test harvest OP Test Ok
Joe O.
REFRIGERATOR KITCHENAID KBFS25EWMS5 "Cc: not making ice, ice buildup on freezer floorFound no water from dispenser. Found water filter housing frozen. Found bail arm sticking on ice maker. Got bail arm to move free. Cycled ice maker again. Ice maker functioning as designed. Found drain tube plugged up. Needs p trap drain tube. Replaced p trap. Op test ok S38253 covers p trap, part only; used 1 W10619951 (TUBE-DRAIN) from stock"
David R.
RANGE WHIRLPOOL KSGG700ESS2 "Cc not working. Getting F3E0 code. Sensor test in range 1080. Tested sensor from control through harness, 1080. Found wire connector loose, no slack in wire pulled it off. Corrected. Good. Tested oven on bake at 350* good. No error codes. Op test ok"
Joe O.
WASHER MAYTAG MVWB835DW5 Cc: error codesFound error code f2e1(stuck key). Tested key pad. Ran auto test and calibration. Op test ok
David R.
DISHWASHER WHIRLPOOL WDF590SAJM0 Replaced parts. Tested. Good. Unit closed. Op test ok
Corey L.
DRYER MAYTAG MED6230HW0 "Customer complaint dryer makes a loud noise, confirmed, found right side panel dented causing panel to hit drum, popped dent out to prevent interference, op test good"
Dan H.
RANGE AMANA AGR5835QDB "Customer complaint of loud popping noise and now oven does not light, found igniter weak, installed new igniter, op test good ; used 1 12400035 (IGNITER) from stock"
Jason N.
REFRIGERATOR AMANA ART318FFDW06 "Cc unit still too cold in ff sectionCustomer states food/product will still randomly freeze in ff section. Called wp techline, Jk, suggested to block off air return vents by 50% due to what could be cold air migration from freezer while idle. Blocked off air returns 50% using foil tape. Customer is removing unit from apt. Due to repeated service calls, wants unit replaced."
Corina B.
DISHWASHER WHIRLPOOL WDTA50SAHZ CC that the unit is leaking. Found the unit is not installed to the countertop or the cabinets. Advised cust to install the dishwasher with the brackets. Started a cycle. No leaks. Optest ok
Corina B.
WASHER AMANA NTW4516FW3 CC that the unit is leaking. Found the cold water supply line not tight. Tightened the supply line. Optest ok.
Joe O.
DISHWASHER KITCHENAID KUDE48FXSS1 Installed sump assembly. Ran test cycle. Op test ok
Corey L.
DISHWASHER GE GDF570SSJ2SS "Customer complaint water leaking and not filling inside, confirmed found bite mark out of drain hose on inlet from sump and outlet to drain, unit needs drain kit WD19X25187 and drain hose WD24X23016, customer would like to discuss with husband and will call us to continue repair ; used 1 SHIPPING (shipping and handling) from stock"
Gabriel P.
DRYER GE GTDP301EL1WS Unit not starting found motor over heating and shutting off one of terminal of motor is burn will need motor she will not fix
Corina B.
WASHER MAYTAG MVW8230HC0 CC that there are loud noise when running cycles. Started a quick wash with a normal size load for customer. Small would get shifted to one side. Causing the basket to get unbalanced. Advised cust to run bigger loads.
Brian M.
REFRIGERATOR WHIRLPOOL GX5SHTXTT00 Cc temps dont seem good Found temp to be about 40 Advised and adjusted customers temp settings Advised it will take a few days to adjust OP Test Ok
Corey L.
FREEZER WHIRLPOOL WZF34X18DW03 "Customer complaint she got an extra shelf sent to her but it wonÂ’t fit, confirmed shelf sent was the smaller bottom shelf which does not have an extra space, the top has a few extra spaces but are for adjusting shelves, unit has correct amount of shelves"
Jason N.
REFRIGERATOR WHIRLPOOL WRB322DMBW01 "Installed damper control. Ran manual damper test, no abnormal noises. Op test good."
Gabriel P.
REFRIGERATOR KITCHENAID KSBS25FKBT00 "Search for the leak in that it was dry but confirm on water on the floor,also notice it was wet underneath filter housing and underneath pan customer gave customers estimate she will not repair"
Corey L.
DISHWASHER IKEA IUD8555DX2 "Customer complaint dw tablet not dissolved and door didnÂ’t open plus dishes are dirty, customer is looking for pop and will email our office with it, ran diagnostics found F8e4 f8e1, drain errors, found glass in drain filter, unit filled and drained, filter and screen are grimy and customer unaware filter was removable, customer is using organic detergent advising running hot water in sink before a cycle and to clean once a month with vinegar or afresh tips on page 12 of owners manual"
Jason N.
DISHWASHER WHIRLPOOL WDF520PADB7 "Cc unit not washing dishes, no waterRan diagnostics, found code 4-3 for motor not running. Wash motor not turning on in diagnostics cycle. Checked power out from control board to wash motor. 0v . Unit needs control board. Customer not repairing at this time, estimate only."
Dan H.
REFRIGERATOR WHIRLPOOL WRF560SMHZ00 "Customer at home said she didnt call anybody about her fridge, we left, never went in home"
Dan H.
REFRIGERATOR KITCHENAID KFIS29PBMS00 "Recovered refrigerant, installed evaporator and filter drier, brought system into a 28 vacuum, watched 15 minutes, no change on gauges, recharged unit with 5.5oz of r134a, good frost pattern, op test good, advised customer to wait 24 hours before restocking refrigerator ; used 1 W10809131 (Coupler), and 1 W10890121 from stock"
Joe O.
RANGE WHIRLPOOL WEE750H0HW1 Installed infinite switch. Tested. Op test ok
Joe O.
WASHER MAYTAG MHW5100DW0 "Cc: something brokeFound tub cracked. Counter weight on outer tub broke free, separated inner and outer tub. Needs tub assembly, and shocksBasket shows under 10 year parts only warrantyCustomer does not want to repair at this time"
Jason N.
FREEZER UPRIGHT FRIGIDAIRE FFFU14F2QWP "Cc unit not coolingCustomer stated when they moved it, it got tipped over. After they plugged back in, it never cooled the same since. Product was starting to thaw. Unit unplugged when I arrived. Plugged in unit. Compressor running. Let frost pattern develop. Unit starting to cool. Advised customer to let unit run for 24 hrs and monitor temperature, add bottles of water to unit. If frozen after 24 hrs, reintroduce some product to unit and monitor. If unit does not freeze water or product, unit may have picked a partial restriction and would be not repairable."
Gabriel P.
DRYER WHIRLPOOL WED9600TA0 Found error code f01 control failure gave estimate customer will not repair
Joe O.
MICROWAVE KITCHENAID KMHS120EWH "Cc: humming noise when door is closed, unit not workingFound door switch flipped past stopping point. Pulled door switch back out. Tested unit. Unit is functioning. Advised customer it could happen again. Replaced interlock switches. Tested. Op test ok; used 1 W11244490 (INTERLOCK SW KIT1937) from stock"
David R.
DRYER MAYTAG MEDC215EW1 "Cc vent box around heater WP8541818 is charred. Let customer know that is normal. Heater literally right underneath it, so over time all the take from the heat will turn it a different color. Checked out dryer. Everything else checks good and working properly. Op test ok; used 1 SENIORDISCOUNT (senior discount) from stock"
Jeff M.
REFRIGERATOR WHIRLPOOL WRT541SZDZ00 Installed new door part unit tested good
Brian M.
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 Cc of ice build up in freezer Found freezer gasket right in the center not sealing Adjusted gasket OP Test Ok
Joe O.
REFRIGERATOR WHIRLPOOL WRS315SDHZ03 Installed water valve. Cycled ice maker. Op test ok
Jeff M.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Customer had an issue with frost buildup inside the freezer unfortunately they unplug the machine let it sit. itÂ’s been plugged in for four days straight everything appear to be operating as designed could not find an issue.
Gabriel P.
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Found dispenser line on bottom door leaking notice hose was not push in all the way corrected issue also ran test on icemaker and fill test pass
Joe O.
DRYER SAMSUNG DV50K8600GV/A3 Cc: noiseFound roller completely worn. Needs drum rollerCustomer does not want to repair at this time
Jason N.
WASHER WHIRLPOOL WFW5620HW0 "Cc unit not powering onCustomer stated it wouldnÂ’t power on, then it just started working again one day. Ran diagnostics, no codes stored. Ran auto cycle, all functions passed. Unit powering on and off normally. Could not duplicate power issues with unit at this time. Could not install pre Id parts as a precaution for control issues, unit is stacked in a closet space with a dryer, would need a second tech to uninstall. Office to schedule customer with 2 techs.; saved tckt"
Jeff M.
WASHER MAYTAG MHW5630HC1 Installed new part unit tested good
Gabriel P.
REFRIGERATOR KITCHENAID KSSO42QTB00 Replace parts but now found door flapper not closing all the way allowing warn air to come inside but in the pass few calls I diagnose unit it show flapper close good also test two table spoon of water and flapper holds water but out of nowhere is not closing properly ; ordrng 1 WPW10546285 (motor)
Brian M.
DRYER WHIRLPOOL WED6120HC1 Installed motor and blower OP Test Ok
Gabriel P.
REFRIGERATOR KENMORE 596.7238341 "Check thermistor at the control on p5 connecter 1 and 2 Rc and 3/4 fc they good need a control is not reading the thermistor ran test 3 on fan fridge not running also found evaporator frozen on fridge ; ordrng 1 W10633627 (motor-evap) and 1 W10807590 (cntrl-elec), used 1 SENIORDISCOUNT (senior discount), and 1 SHIPPING (shipping and handling) from stock"
Corey L.
REFRIGERATOR WHIRLPOOL WRS315SDHZ03 "Customer complaint ice not dispensing, confirmed, found ice lever control arm underneath solenoid bracket, corrected and advised customer, op test good"
Corina B.
WASHER KENMORE 110.248723 CC that the unit will fill and not wash. Jumped the lock out. Drained the water. Will need a new lock. Replaced the lock from surplus t/s. Optest ok; used 1 WP3949238 (Latch) from stock
Dan H.
REFRIGERATOR WHIRLPOOL KFXS25RYWH2 "Installed new gaskets, op test good"
Corey L.
WASHER MAYTAG MVWB835DW4 "Customer complaint washer not fully draining, doing weird things like that from the start, ran diagnostics found F8e1, F3e1, F9e1, F3e2, cold water was off, pressure system faults, could not blow through pressure hose, accessed hose at tub, found hole obstructed, lightly poked through port with drill bit and cleared, calibrated op test good"
Joe O.
WASHER WHIRLPOOL WTW6120HC0 Cc: will not power onFound outlet has an open neutral. Ran extension cord to good outlet. Ran diagnostics test cycle. Advised customer to have electrical. Unit functioning as designed. Op test ok
Corina B.
WASHER MAYTAG MVWP575GW0 "CC that the unit will start after its done running, hot water with cold water and the lid does not lock all the time. Ran diag no codes. Checked the hot and cold, correct. Ran a calibration. Advised cust that hot water will be added to a cool or cold setting. Started a rinse and spin, locked. Optest ok."
Brian M.
REFRIGERATOR FRIGIDAIRE FFHB2740PPAA Cc freezer handle fell off Found left side of handle hold screw hole is stripped out Needs freezer door ; ordrng 1 241987934 (dsp door-frzr)
Corina B.
REFRIGERATOR MAYTAG MSS25C4MGZ00 "CC that it the ice maker was not working and now it is. Checked the wires at the door, good. Connections are good. Cycled ice maker. Working as designed. Optest ok."
Dan H.
RANGE WHIRLPOOL WFE550S0HZ1 "Installed new control, op test good"
Gabriel P.
DRYER WHIRLPOOL WED4800BQ1 Call tech line spoke to andy he said to replace operating thermostat and hi limit and temperature control cause is not supposed to cycle off in 180 degrees it supposed to cycle of at 1 50 with vent off ordering parts needed ; ordrng 1 279816 (thermal cut off hi) and 1 WP3387134 (thrmst-fix) and 1 WP3392519 (thermal fuse) and 1 WP3399640 (switch)
Jason N.
DRYER WHIRLPOOL WED4950HW0 "Cc customer has questions, thinks unit is not working rightCustomer states itÂ’s not performing well. She had vent company out to clean vent. She has a split vent situation with her neighbor and the total vent run for them is approx. 20 ft. Ran op test on dryer, good heat, airflow from unit. Found vent tube behind unit with a split at unit outlet connection, repaired vent. Could not check outlet, is not accessible. Advised customer that unit performance will be impacted by venting situation in this condo. Unit is working as designed."
Dan H.
WASHER ADMIRAL ATW4475XQ0 "Installed new hose, op test good"
Brian M.
DRYER WHIRLPOOL WED9200SQ0 "Installed customer supplied parts Still nothing working Not getting power from main control board Needs main control board ; ordrng 1 WPW10110641 (cntrl-elec), used 1 SHIPPING (shipping and handling) from stock"
Corey L.
WASHER MAYTAG MVW8230HC0 "Customer complaint of washer being too loud during operation and showed video, ran diagnostics no faults, ran component activation and auto test, all sounds were normal operating sounds, explained how the bottom is hollow, also the unit is in an empty room amplifying sounds, unit is operating as designed"
Jeff M.
WASHER WHIRLPOOL WTW5105HW0 The unit had a off balance code I cleared the code recalibrate the unit op tested good
David R.
DISHWASHER MAYTAG MDB7749AWQ2 "Cc unit not washing, intermittently, so,times water will go into unit and start up but most of the time unit will fill with water and stop, wait a min then drain itself, also start button flashes. Hard to close. UI has a little silver migration on ribbon. Water didnÂ’t come into unit at first couple attempts. By passed float switch. Water came into unit, pump motor sounds good. Ran through diagnostics. All components sound good and working properly. Ordering UI, latch and switch. ; ordrng 1 W10811149 (panel-cntl) and 1 WPW10102495 (switch) and 1 WPW10404412 (latch-door)"
Jeff M.
REFRIGERATOR WHIRLPOOL GX5FHTXVY04 "The units not allowing water to pass. Needs a filter ASSY ; ordrng 1 W11346623 (FILTER HEAD), used 1 SHIPPING (shipping and handling) from stock"
Corey L.
WASHER AMANA NTW4516FW3 "Customer complaint lid wouldnÂ’t shut all the way then it did and it works now but hoses were switched, confirmed hot/cold reversed, corrected, calibrated, unit is operating as designed, advised customer shut off valves are leaking abound should be replaced, also rubber supply hoses are deteriorating and also should be replaced"
Joe O.
REFRIGERATOR FRIGIDAIRE LGHT1846QP0 "Installed ice maker, cycled ice maker. Op test ok"
David R.
DRYER WHIRLPOOL WED49STBW1 CC clothes still getting snagged. Took a pillow case and found more sharp edges that could be snagging loathes. Called whirlpool. Joel. look around and feel around found snagging pieces. Replace as necessary and see what happens. Make sure no gaps between drum and bulkhead. Ordering baffles.***place on cancellation list ; ordrng 3 WP692490 (baffle-drm)s
Gabriel P.
WASHER WHIRLPOOL WTW5000DW3 "Found unit on flood mode waited 7 minutes till stop then ran diagnostics and calibration and auto test pass also notice drain hose was shub in inside pvc to far down allowing water to sifend back to unit correct issue,opt test ok"
Jeff M.
WASHER AMANA NTW4516FW3 Installed new part unit tested good
Corina B.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "CC that the water, ice and lights are not working. Unplugged the deli control. The lights, ice and water came back. Will need a control, door and harness. ; ordrng 1 WPW10599145 (Control) and 1 W10919626 (Door) and 1 W11170612 (Harness)"
Joe O.
WASHER HOTPOINT HSWP1000M4WW "Cc: off balance, not spinningFound counter weight and mount sitting under unit. Mount wedged between pulley and platform(took pic). Found gouges in belt and pulley. Needs belt, pulley, counter weight, counter weight mount, counter weight bolts, leg and platform assembly, and suspension rods"
Joe O.
DRYER SAMSUNG DV48H7400EW/A2 Installed element. Ran test cycle. Op test ok
Dan H.
DRYER WHIRLPOOL GGQ8811PW1 "Installed new door switch, op test good"
Dan H.
OTR MICROWAVE WHIRLPOOL WML55011HB2 "Customer complaint of loud noise, no unusual noises heard, unit is operating as designed"
Joe O.
DRYER MAYTAG LDG7500AAW "Cc: noiseFound blower wheel worn, and free spinning on shaft. Needs blower wheel; ordrng 1 Y303836 (blower wheel2720), used 1 SHIPPING (shipping and handling) from stock"
Corina B.
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "CC that the lights are not working and the ice maker. Found the freezer light has failed. Ran step 56 e5 thermistor is bad. Will need a new ice maker and light.; ordrng 1 W11294907 (Ice maker) and 1 W10695459 (Led), used 1 Shipping from stock"
Jeff M.
DRYER MAYTAG MGD8630HC0 The unit was vibrating I disassembled the machine I found a lot of lint packed around the blower wheel cleaning up the blower wheel unit tested good
Gabriel P.
REFRIGERATOR KITCHENAID KSF26C6XYY04 "Found two service pointer on the issue of not making ice one is and updated ice maker and the other is ui been updated customer wants to start with icemaker first,ordering ; ordrng 1 WPW10251076 (icemaker), used 1 SENIORDISCOUNT (senior discount), and 1 SHIPPING (shipping and handling) from stock"
Jeff M.
FREEZER GE FUF14DTARWH I tighten the door handle tested good
Joe O.
REFRIGERATOR WHIRLPOOL WRF989SDAH01 "Arrived, no answer at the door attempted to call no answer. Spoke with MP she reached out with no answer. Advised to tag the door. Customer answer door while walking to van. Installed gasket. Steamed out gasket. Op test ok"
Brian M.
OTR MICROWAVE MAYTAG MMV1175JZ0 Cc bulb broke off at base Unplugged unit twisted base out and replaced bulb OP Test Ok
Corina B.
WASHER MAYTAG MVW6230HW0 CC that f0e4 come up. Ran diag F0e4 spin limit by temperature. Checked the hot and cold are reserved. Switched the waterlines. Optest ok.
Jason N.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Cc unit not making iceRan entitlement on m/s good purchase date 10-25-19Checked freezer door wire harness, found several broken wires. Unit needs freezer door. Advised customer generally 4-6 weeks eta on a new door. Advised customer to call office to schedule finish up when door arrives. ; ordrng 1 LW11202405 (dor-fip)"
Corina B.
WASHER WHIRLPOOL MVWB855DC3 "CC that lf comes up and the washer is always off balanced. Found the basket leaning towards the right side. Leveled the washer. Checked the hot and cold, correct. Ran a calibration. Started a rinse and spin with towels. Optest ok."
Corey L.
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 "Customer complaint ice maker stopped working then started again after a power outage, confirmed ice bin is full, advised power flickers or surges can play with control and resetting power to the unit can correct bad messages sending from the board, unit is operating as designed"
David R.
DISHWASHER KITCHENAID KUDC03IVWH2 "Cc unit not latching. Found handle broke, missing screw and spring. Ordering out ; ordrng 2 WP8268540 (spring)s and 1 WP8269117 (handle) and 1 WPW10348409 (screw), used 1 SHIPPING (shipping and handling) from stock"
Corina B.
DISHWASHER WHIRLPOOL WDF590SAJB0 Replaced the dispenser. Started a cycle. No leaking. Optest ok.
David R.
WASH/DRY COMBO FRIGIDAIRE FFLG3911QW0 "Cc when pressing the start button will only get a beep, unit not starting. By passed door switch, unit started. Door switch needs to be replaced. Ordering.; ordrng 1 134813600 (door switch), used 1 SHIPPING (shipping and handling) from stock"
Corey L.
DRYER AMANA NED4655EW1 "Customer complaint dryer making a thumping sound, confirmed, found piece of a zipper or something caught in between felt and drum, removed, no damage was done, op test good"
Gabriel P.
RANGE WHIRLPOOL WFG320M0BB2 "The hinge was not in all the way on the left side correct issue,opt test ok"
David R.
DRYER WHIRLPOOL WED6600VW0 "Cc unit not turning on, press start and doesnÂ’t do anything. Found open thermal fuse. Replaced from t/s tested. Good. Op test ok; used 1 WP3392519 (THERMAL FUSE) from stock"
Dan H.
REFRIGERATOR GE GSH22JSDBSS "Customer complaint that unit is not dispensing water, confirmed, found line trough the freezer section door clogged, unable to clear, unit needs new door, unable to look up part number for door, all look up do not recognize model number including GEs parts look up, customer does not want repair at this time"
Jason N.
WASHER MAYTAG MHW5100DW0 "Cc unit stops in normal cycle.Customer states if she runs a normal cycle, it will stay at 41 min and not advance, she can run a quick wash without a problem.Ran diagnostics, no stored codes. Ran auto cycle. All functions passed. Started normal cycle. Unit sensed load at 41 min for around 5 min, then started advancing time. Unit is working as designed."
Corey L.
WASHER AMANA NTW4516FW3 "Customer complaint washer makes a loud noise in spin, spun by hand and heard loud scraping, found a piece of thin metal in a hole in lower basket rubbing on tub, no damage done to tub but the basket paint is chipping where the item was, unit needs new basket; ordrng 1 W10554251 (spin basket)"
Brian M.
REFRIGERATOR WHIRLPOOL WRS331SDHB00 Cc unit is over cooling Found temps colder than set point Found diffuser not opening and closing properly Will need diffuser ; saved tckt
Corina B.
WASHER MAYTAG MVWB835DW5 "CC that there was a burning smell. Found the drain pump seized with a nail. Replaced the drain pump from surplus t/s. Started a rinse and spin, water drained. Optest ok. ; used 1 W10876600 (Drain pump) from stock"
Corina B.
DRYER AMANA NED4655EW1 "CC that there is a noise when running, found a charm in the felt seal. Removed the charm. Optest ok."
Corina B.
DRYER MAYTAG MDE6200AYW CC that the belt is broken. Confirmed. Replaced the belt from surplus t/s. Optest ok; used 1 341241 (Belt) from stock
Brian M.
RANGE WHIRLPOOL SF315PEPB2 Installed listed parts Ran test bake to 350 and tested all burners OP Test Ok
Corey L.
STACK W/D WHIRLPOOL WGT4027HW0 "Customer complaint not sure if washer should move that much and there was white screws that came out of it, could not find any missing screws, unit is operating as designed"
Jason N.
REFRIGERATOR KITCHENAID KRFF507HPS00 "Installed ice maker. Powered down unit for 30 sec, to reset fault. Ran step 57 manual ice maker harvest. Ice maker harvest test good. Advised customer to allow up to 24 hrs for ice production to resume."
Corey L.
REFRIGERATOR AMANA ART318FFDS06 "Customer complaint fridge freezing things, temps were 33 in ff and 10 in frz, adjusted frz control to max and replace part sent, advised to let 48 hours for temps to settle, op test good"
Jason N.
REFRIGERATOR KITCHENAID KSCS25INSS00 "Cc unit still not coolingFound unit not cooling, unit board intermittently resetting. Checked dc connections. Unplugged evap fan motor. Unit running, control not longer resetting. Unit has bad evap fan motor ; ordrng 1 W10822580 (evap fan motor12046), used 1 SHIPPING (shipping and handling) from stock"
David R.
WASHER WHIRLPOOL WTW6700TW1 "Cc turning on by itself, not turning off when cycle goes off. Found no error codes. It from symptoms will need control ordering control.; ordrng 1 WPW10189966 (cntrl-elec), used 1 SHIPPING (shipping and handling) from stock"
Joe O.
DRYER KENMORE 110.729421 Cc: no heatFound thermal fuse open. Replaced thermal fuse. Ran test cycle. Op test ok ; used 1 WP3390719XXX (XXX DO NOT RESTOCK XXX1853) from stock
Jeff M.
DRYER AMANA ALE866SVW There is a washcloth stuck in the dryer fan
Corey L.
REFRIGERATOR KITCHENAID KSC24C8EYY02 "Customer complaint fridge leaking from side when using dispenser, confirmed, found water supply line to dispenser cracked at connection to valve, removed cracked portion of line, reinstalled, op test good"
David R.
DRYER KENMORE 417.8112231 "Cc unit will start but within one min will stop and display error code and turn off. Went into diagnostics, E11 control error, clear code and if problem persist replace control. Also found heater grounded out, shorted thermostat . Will need heater, control, thermostat and limiter. Gave customer estimate. Do not order parts. Customer paid SVC.; ordrng 1 134711401 (limiter) and 1 137070890 (electronic h) and 1 137114000 (heater) and 1 3204267 (THERMOSTAT), used 1 SHIPPING (shipping and handling) from stock"
David R.
REFRIGERATOR KITCHENAID KRFF507HPS00 Replaced parts. Another problem. Loud noises coming from damper. Ordering damper out; ordrng 1 WPW10479155 (control)
David R.
WASHER MAYTAG MVW7232HW0 "Wrong part. Needs strike, ordering out. Customer said can put in but if any problems we can be out. As of now no return; ordrng 1 W11457841 (STRIKE )"
Brian M.
DISHWASHER KITCHENAID KUDS30IXBL8 Cc unit leaking Ran a cycle for 20.min no issue or leak found Called whirlpool they suggested To order clear cover to find the leak; ordrng 1 W11179175 (tool)
Jason N.
REFRIGERATOR KITCHENAID KBRP20ELSS01 "Cc unit leaking through floorInspected unit, found dripping from inlet water valve at rear of unit. Plastic valve housing cracked. Unit needs inlet water valve. Shut off source water to prevent further leaking into house. ; ordrng 1 WP67003753 (valve-inlt8084), used 1 SHIPPING (shipping and handling) from stock"
Corey L.
RANGE WHIRLPOOL WFG320M0BB0 "Customer complaint right ignitor is not lighting in oven, started bake cycle, ignitor has a weak glow, quoted to replace with ts kit, ok, replaced ignitor, op test good ; used 1 12400035 (IGNITER) from stock"
Jeff M.
REFRIGERATOR FRIGIDAIRE LFHT1513LW5 Installed new part unit tested good ; used 1 SHIPPING (shipping and handling) from stock
Gabriel P.
REFRIGERATOR KENMORE 253.6072201 "Replace all parts,opt test ok"
Brian M.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Customer sent pop to service emailsCc unit leaking In ice maker Found fill tube to have chunk of Ice build up in tube causing water to flow away from ice maker when filling Cleared fill tube OP Test Ok
Jeff M.
REFRIGERATOR WHIRLPOOL GI6FDRXXY09 Installed new part unit tested good
David R.
REFRIGERATOR KITCHENAID KRFC704FPS03 "Cc Icemaker and water dispenser not working. Went through service pointer and checked heater fill tube, 55 ohms, between range. Went to test 66 in diagnostics, heater is getting 12VDC, good. Went to test for Icemaker, passed test. Went to Door Icemaker water valve. No water came out. None coming out dispenser as well. Water is turned on. Pulled unit out. Water is working fine now. Found line kinked. Customer going to have line looked at and put in different t spot. Also tested water valve again, water went into Icemaker. Unit is good."
David R.
DISHWASHER WHIRLPOOL FFCD2413US2A Customer told office they were sending over POP. Cc unit not turning on. Found wires burned coming into unit. Cut and Stripped back. Put new wire nuts on them. Tested. Good. Op test ok
Gabriel P.
DISHWASHER WHIRLPOOL WDT970SAHV0 Found no error codes ran auto test pass check temp was 233 degrees on heater unit working as design customer complaints that she has to dry dishes at the end of cycle explain her that dishes will still be a little wet for her to dry with a towel she does not have a fan blower setting unit is good
Corey L.
REFRIGERATOR KITCHENAID KSC24C8EYY02 "Installed water inlet valve and three led modules since clips broke removing for diagnosing, op test good; used 3 W11130208 (MODULE XX SURPLUS) from stock"
Corey L.
RANGE FRIGIDAIRE PLCS389DCB "Customer complaint food in between glass would like to have cleaned, removed door and disassembled door to expose underside of glass, customer cleaned, reinstalled door, op test good"
Dan H.
WASHER WHIRLPOOL WFW6620HC0 "Installed new motor and rotor, op test good"
Jeff M.
RANGE KENMORE 790.304794 Installed new part unit tested good
Dan H.
WASHER MAYTAG MVWX655DW1 "Customer complaint that unit is not spinning, confirmed, found hub stripped, installed new hub, op test good ; used 1 W10528947 (HUB) from stock"
Jason N.
WASHER WHIRLPOOL WFW9150WW00 "Cc unit not filling with water. Ran diagnostics found code f8e1 for no water detected entering or level switch did not trip. Ran auto test, cold valve test, valve buzzing only a trickle of water coming in. Pulled water lines, pressure from both hot and cold sources good. Unit needs cold inlet valve.; ordrng 1 WPW10212596 (valve6958), used 1 SHIPPING (shipping and handling) from stock"
Dan H.
REFRIGERATOR KITCHENAID KRFC300ESS03 "Customer complaint of some frozen food, installed new air damper and harness , advised customer to monitor, if problem continues unit will need control"
Joe O.
OTR MICROWAVE WHIRLPOOL WMH31017HZ3 Cc: light staying on constantlyFound range light will not shut off. Found control sending constant power to light. Needs controlEntitlement shows under 1 year.; ordrng 1 W10892389 (cntrl-elec)
Jeff M.
RANGE MAYTAG MGR5775QDB "Installed new part unit tested good ; used 1 12400035 (IGNITER), and 1 SHIPPING (shipping and handling) from stock"
Brian M.
REFRIGERATOR KITCHENAID KRFC302EPA00 Installed gasket OP Test Ok Customer needs other door gasket ; ordrng 1 W10830047 (gasket-fip)
Jason N.
WASHER MAYTAG MVWB835DW4 "Cc unit making a sound when in wash cycleCustomer states it makes a thumping sound when itÂ’s agitating. Ran diagnostics, no codes stored. Ran auto cycle. No abnormal sounds heard. Ran wash cycle with a clothing load for customer. Advised customer sounds normal for this type of unit. Op test good"