We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Parma, OH 44134
David R
Job Details: 10/01/2021
"Replaced actuator. Customer also said the water in the tub was rust looking and not clear but hasnt been that way in a couple of weeks. Found coins stuck in between agitator, removed. Took apart agitator. Let customer look underneath, clean tub and agitator. Cleaned out inside of agitator because residue of fabric softener was stuck inside, maybe also causing water color issue. Checked hoses, no build up debris or sediment. Unit is agitating and spinning. Advised to also use clean washer cycle with afresh. Ran normal cycle to test out. Unit is good. Look underneath, no leaks. Op test ok."
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near Avon, OH 44011
Angel
Job Details: 10/01/2021
Cc that unit lights keep going out or flickering. Confirmed both top right hand side lights are flickering and the bottom one and the other three on the left hand side are dimmed. Called whirlpool techline to notify issue and spoke with kurt he noted down the problem. Also found the 2 bad lights and replaced them working as should now. Opt test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model MTB2456AEA
Near Warrensville Heights, OH 44122
Brian M
Job Details: 10/01/2021
"Cc unit not cooling properly Found condenser fan not running Spun by hand and it took off Advised ; ordrng 1 833697 (motor,cond.fan 2w cw), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MHW7000XW0
Near Mentor, OH 44060
Joe O
Job Details: 10/01/2021
"Cc: stopped mid cycle with a loud bang, lid locks and will not runFound error codes f6e1(communication error between ccu and mcu). Ran tests per tech sheet. Found control is getting and sending proper power. When running quick test cycle unit will not run through cycle. Cannot test voltage to mcu. Found motor control burned on the back. Needs motor control.Advised motor control could have damaged main control. Customer does not want to repair at this time; ordrng 1 WPW10374126 (cntrl-elec), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Cleveland, OH 44106
Corina B
Job Details: 10/01/2021
Replaced the shifter. Ran a calibration. Opt test ok
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Berea, OH 44017
David R
Job Details: 10/01/2021
Found a piece of rock debris stuck in door gasket. Removed. Tested. Good. Op test ok.
We serviced a
MAYTAG OTR MICROWAVE
Model MMV1175JZ0
Near North Ridgeville, OH 44039
Angel
Job Details: 10/01/2021
Control board was replaced tested and has tones again and working as should. Opt test ok.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Mentor, OH 44060
Joe O
Job Details: 10/01/2021
Cc: running continuouslyFound drain pump continuously running. Cancelled. Found no stored error codes. Ran auto test and calibration. Found excessive suds in unit. Advised on soap usage. Op test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ01
Near Cleveland, OH 44127
Corina B
Job Details: 10/01/2021
"CC that the unit is not cooling in the ff section. Unit was unplugged when arriving. Compressor and fans turned on. Pre Id parts for return visit. Keeping unit plugged in. Set temperature to correct settings. Will need a new control, ui, harness and fan; ordrng 1 W11035836 (Control) and 1 W11082783 (Ui) and 1 WPW10487766 (Harness) and 1 WPW10464673 (Fan) and 1 WPW10384183 (Thermistor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Solon, OH 44139
Brian M
Job Details: 10/01/2021
Installed door closers OP Test Ok
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC0
Near Elyria, OH 44035
Marie V
Job Details: 10/01/2021
"Cc that the unit is leaking at the left side where the fabric softener is getting dispense. Lifted lid and looked inside, it had a lot of fabric softener hard in it. Removed all out and found that on the top ring it had fabric softener and it was hard as well, that is causing the water to go somewhere else instead of inside the drum. Cleared out and ran a rinse and spin. Pass. Ran diag no error codes, ran hot valve , cold valve and fabric softener valve, all tested good. Advice cust to monitor unit. Op test ok"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near North Ridgeville, OH 44039
Marie V
Job Details: 10/01/2021
"Cc that the lid broke in the same spot, called tech line spoke with kirt, had me verify with new door if it shuts all the way in the front. Left side is not touching a little, he said level unit to make it touch, whats happening is that the unit not been on a solid floor or not been leveled what it does is that it makes a lot of vibration and it cracks that spot. Should be good now. Op test ok"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Olmsted Township, OH 44138
Marie V
Job Details: 10/01/2021
Cc that the unit will not agitate. Ran diag found error code motor fault. Found shifter off place. Replace ran Calibration and auto test . Op test ok
We serviced a
WHIRLPOOL RANGE
Model KSIB900ESS2
Near Olmsted Township, OH 44138
Marie V
Job Details: 10/01/2021
"Cc that the drawer does not close all the way. Confirmed. When you push on door right hand side does not move, like something is on the way. Removed drawer and found back cover not aligned preventing drawer from closing. Corrected issue, put back together. Tested. Op test ok"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Painesville, OH 44077
Dan H
Job Details: 10/01/2021
"Customer complaint that unit is not cleaning the dishes, ran diagnostics found 4-3(wash motor) and 7-1(no heat) error codes, unit ran test cycle, unit filled wash motor never started, heater is working, unit needs new sump assembly and control; ordrng 1 W10906426 (Cntrl) and 1 W11025157 (Sump)"
We serviced a
WHIRLPOOL WASHER
Model LSB6500PW0
Near University Heights, OH 44118
Jason N
Job Details: 10/01/2021
"Cc unit loud noise and doesnt spin Ran spin test on unit, confirmed basket is not spinning, only grinding noise. Motor jammed, trying to turn gearcase shaft. Basket will spin by hand after releasing brake. Unit needs gearcase. ; ordrng 1 3360629 (Gearcase) and 1 W10820043 (Drive tube)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Cleveland Heights, OH 44118
Jason N
Job Details: 10/01/2021
"Cc unit beeping, not able to run cycle. Ran diagnostics, found code f8e4 for overflow. Checked drip tray and float switch, no water in tray, float switch continuity check good. Ran wash cycle, filled with water. Wash motor did not turn on. Unit needs wash motor. Part not in stock on Marcone site, office to contact customer with next service date. ; ordrng 1 W11416362 (Wash motor assembly)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Cleveland, OH 44105
Jason N
Job Details: 10/01/2021
"Cc unit stays in sense, not advancing into cycleRan diagnostics, found codes f8e1 for no/long fill. Ran auto test, no cold water coming in. Found source valve shut off, no handle on valve. Opened valve. Reran auto test, all functions passed. Unit is also not level. Leveled unit. Op test good."
We serviced a
JENN-AIR RANGE
Model JDRP436HL01
Near Lorain, OH 44053
Marie V
Job Details: 10/01/2021
"Replace control, tried to hel cust to get to WiFi. Failed advice to call Jen air to get help to connect. Brought core for return"
We serviced a
GE RANGE
Model ZGP366NR5SS
Near Lakewood, OH 44107
Marie V
Job Details: 10/01/2021
Cc that the oven is not working. Confirmed check for power at ignitor has 120V. Unit will need new ignitor. Replaced from T/S. Preheated oven to 350*. Op test ok; used 1 12400035 (IGNITER) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Cleveland, OH 44105
Jason N
Job Details: 10/01/2021
"Cc unit not cooling, no lights or dispense.Found no lights in unit, no ice or water will dispense. Checked pantry UI, found cavity full of water, board and wires corroded. Unit need pantry UI and door. Found freezer evaporator cover frosted over. Ran thermistor tests, bimetal test 6, reading closed. Ran force defrost test 38. Defrost circuit turned on, amp draw 4.2amps. Ordering main control. Customer also wants to replace broken shelf frame, advised him warranty will not cover, ok, office to contact customer will next service date. ; ordrng 1 W10815674 (Door) and 1 WPW10677119 (Pantry ui) and 1 WPW10675033 (Control board) and 1 W11127833 (Shelf frame)"
We serviced a
MAYTAG DRYER
Model MED5630HW1
Near Garfield Heights, OH 44125
Jason N
Job Details: 10/01/2021
"Cc unit making scratchy/whirring noise.Ran dryer op test for several minutes. Found slight vibration noise from rear vent. Adjusted rear venting and secured with screw. Ran several more minutes, vibration reduced, normal sound levels. Advised customer nothing mechanically wrong with unit, unit is working as designed."
We serviced a
KENMORE WALL OVEN
Model 790.96419401
Near North Ridgeville, OH 44039
Angel
Job Details: 10/01/2021
"Cc that unit is overheating and getting to hot and getting a f10 error code. Verified power good verified connections good also ohmed out the temp sensor and had 1194 kohms good as well preheated to 350* reached temperature and the broil will not turn off it stays on continuously. Will need control board replaced.; ordrng 1 139091301 (Overlay) and 1 316557245 (Control board), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID WALL OVEN
Model KODE500ESS02
Near Lakewood, OH 44107
Marie V
Job Details: 10/01/2021
Cc that the unit has an error code . Confirmed ran diag found error code of F1E0 oven user interface failure. All bottom button on display will not work. Unit need UI.; ordrng 1 W11087449 (UI)
We serviced a
KITCHENAID RANGE
Model KODE500ESS02
Near Chagrin Falls, OH 44022
Brian M
Job Details: 10/01/2021
Cc unit not heating up properly Used thermal coupler to verify temps found unit to be about 60 degrees off Temps sensor out of range ; ordrng 1 W10859573 (sensor)
We serviced a
KITCHENAID REFRIGERATOR
Model KFIV29PCMS03
Near Columbia Station, OH 44028
Angel
Job Details: 10/01/2021
"Cc that unit still not making ice. Verified freezer is at 36* and ff section at 51* ice box is at 44* explained to him that ice maker will not work if temperature are not at 16* or lower. Verified freezer evaporator and had a ball of ice on corner and verified compressor and ran at 2.0amps for a minute or so and dropped to .55amps. Will need compressor, and drier filter replaced. Ordering part they were under warranty.; ordrng 1 8201675 (Compressor) and 1 WPW10143759 (Drier filter)"
We serviced a
GE DISHWASHER
Model GDT580SSF8SS
Near Lyndhurst, OH 44124
Jason N
Job Details: 10/01/2021
"Cc unit leaking and water left in bottom Customer stated she took the filter out to clean it and found water standing under the filter. Advised her that is normal for water to remain in that area. Ran wash test, found water dripping from under door. Water is being pushed past door bottom. No excessive sudsing. Unit needs lower spray arm. Customer will install herself. ; ordrng 1 WD22X26621 (Spray arm)"
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Cleveland, OH 44115
Marie V
Job Details: 10/01/2021
Replaced the control. Started a cycle. Opt test ok.
We serviced a
KITCHENAID COOKTOP ELE
Model KICU509XBL00
Near Chardon, OH 44024
Jason N
Job Details: 10/01/2021
Installed burner plates. Ran water boil test. Customer stated broil time is about the same as before. Did advise customer last visit that changing burner plates may not change how the unit operates. Unit is operating as designed.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Elyria, OH 44035
Angel
Job Details: 10/01/2021
Cc that washer will not agitate on a rinse and spin . Ran diagnostics and found error code F7E6 MOTOR FAULT. Followed all tests required from service matters and passed checked pressure hose good. Ran calibration and auto test passed. Ran a rinse/spin and wont agitate just fills. Will need main control board replaced. Replaced main control board from truck stock. Opt test ok. Took core.; used 1 W11170317 (MUST RETURN**CORE*CNTRL-ELEC) from stock
We serviced a
MAYTAG WASHER
Model MVWB766FW1
Near Mentor, OH 44060
Joe O
Job Details: 10/01/2021
Installed control. Ran auto test and calibration. Op test ok
We serviced a
JENN-AIR DISHWASHER
Model JDTSS244GM0
Near Pepper Pike, OH 44124
Brian M
Job Details: 10/01/2021
Cc of upper dish rack just sliding out Replaced rails OP Test Ok
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW
Near Cleveland, OH 44115
Marie V
Job Details: 10/01/2021
Replaced control. Started a cycle. Op test okP5 penthouse.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Westlake, OH 44145
Gabriel P
Job Details: 10/01/2021
"Found drain hose on floor also found cold water off when drain hose was on floor and unit was filling it was draining water at the same time advise customer to make sure hose stay it tub and leave cold water valve turn on,opt test ok"
We serviced a
ROPER WASHER
Model RTW4516FW2
Near Parma Heights, OH 44130
Gabriel P
Job Details: 10/01/2021
"Replace control and drain pump,then ran calibration and auto test pass opt test ok"
We serviced a
MAYTAG WASHER
Model MVWB765FW0
Near Brook Park, OH 44142
Gabriel P
Job Details: 10/01/2021
"Found no issue with unit it was off balance load also spin speed was set at low setting advise customer to keep it on max spin,opt test ok"
We serviced a
MAYTAG B/IN REFRIGERATO
Model MBR1953YES2
Near Painesville, OH 44077
Dan H
Job Details: 10/01/2021
"Customer complaint that water is leaking from lower fresh food section door, confirmed, unit needs new fresh food section door gasket, customer does not want repair ; ordrng 1 WPW10436245 (Seal), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL DRYER
Model WGD5000DW3
Near Painesville, OH 44077
Dan H
Job Details: 10/01/2021
"Customer complaint that unit is not heating properly, customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube , found gas line shut off, opened gas valve, burner lit, burner is short cycling, disconnected vent, burner stopped short cycling, customers vent has a reducer in it advised customer to remove reducer, and make sure vent is clear, unit is operating as designed"
We serviced a
JENN-AIRE RANGE
Model JES9900BAB
Near Thompson, OH 44086
Dan H
Job Details: 10/01/2021
"Customer complaint that right front element is not working, confirmed, found infinite switch not sending power to element, unit needs new infinite switch ; ordrng 1 WPW10185286 (Infinite switch), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Geneva, OH 44041
Dan H
Job Details: 10/01/2021
"Customer complaint of f8e4 error code, drip tray is empty, started normal wash cycle, unit filled and began washing, unit drained, no leaks found, replaced float switch, unable to duplicate the problem , unit is operating as designed"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Ashtabula, OH 44004
Dan H
Job Details: 10/01/2021
"Customer complaint that unit was not starting, ran diagnostics found f5e1lid switch fault) and f2e1(stuck key) error codes, lid locks and unlocks, user interface test passed, ran test cycle unit completed test cycle, all components working, unable to duplicate the problem, unit is operating as designed"
We serviced a
WHIRLPOOL WASHER
Model WTW5800BW0
Near Seven Hills, OH 44131
Manny
Job Details: 10/01/2021
"Cc unit is still doing the same thing, ran diagnostics and no error codes found, rand calibration and when unit is supposed to spin unit shuts off and come back on in Ui test mode. Calling tech line about the issue and see if the have seen this before and what the best solution will be. He suggested that I replaced control board since there is corruption in the control software. ; ordrng 1 W10581549 (Main board)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHS2611LKWA
Near Parma, OH 44134
Manny
Job Details: 10/01/2021
"Cc unit leaking form the front , found ice buildup on the bottom of the FC draining is clogged up with ice and gunk steamed ice and drain, customer stated that ice maker stop working, ran harvest test on ice maker and failed unit will need ice maker, customer have to Talk to his wife to see if they want us to order the ice maker ; ordrng 1 241798231 (Ice maker), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEH01
Near Pierpont, OH 44082
Dan H
Job Details: 10/01/2021
"Installed new control and evaporator fan/thermistor, op test good , advised customer to allow 24 hours for unit to reach correct temperatures"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Pierpont, OH 44082
Dan H
Job Details: 10/01/2021
"Customer complaint that unit is not washing, ran diagnostics found f7e6(motor fault) error code, found new style shifter disconnected from cam, installed new old style shifter , op test good mm"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Parma, OH 44134
Manny
Job Details: 10/01/2021
"Cc unit making a grunting noise when filling, verify the complaint, unit making noise when filling hot water, replaced inlet valve with pre id part opt test ok"
We serviced a
WHIRLPOOL DRYER
Model CSP2970HQ1
Near North Olmsted, OH 44070
Gabriel P
Job Details: 10/01/2021
Found fuse open replace from t/s opt test ok ; used 1 WP3392519 (THERMAL FUSE) from stock
We serviced a
AMANA REFRIGERATOR
Model ABB1924BRM00
Near Brook Park, OH 44142
Manny
Job Details: 10/01/2021
"Cc unit not cooling in fresh food section, ran service mode defrost thermostat test fail, took evap cover off and found evaporator covered in frost. Place unit in force defrost heater working, steamed evap found defrost thermostat shorted, unit will need evap harness ; ordrng 1 W11260592 (Evap harness), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Conneaut, OH 44030
Dan H
Job Details: 10/01/2021
"Customer complaint that unit keeps running rinse and spin, ran diagnostics found f0e5(off balance) error code, found unit leaning to the left, leveled unit ran recalibration cycle, started normal wash cycle, unit filled to normal water level and began washing, unit is operating as designed"
We serviced a
MAYTAG DRYER
Model MDE6700AYW
Near Willoughby, OH 44094
Joe O
Job Details: 09/30/2021
"Cc: not workingFound control receiving proper power. Unit will not power on. Needs controlAdvised customer it could potentially need ui as well. No way to test voltage to ui. Ui shows discontinuedCustomer does not want to repair at this time ; ordrng 1 WP35001153 (cntrl-elec), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHW03
Near Lorain, OH 44055
Angel
Job Details: 09/30/2021
Cc that the evaporator is still frosting up. Verified and confirmed called whirlpool tech line and spoke with bruce explained to him that unit is still doing the same thing even after replacing the main control board 2 times and thermistor. Bruce asked me to ohm out the thermistor from the control board and if it was good to replace ui thermistor checked out good will need ui replaced. Ordering part; ordrng 1 W11518204 (Ui)
We serviced a
MAYTAG MICROWAVE
Model MMV4203DW00
Near Bay Village, OH 44140
Gabriel P
Job Details: 09/30/2021
Customer complaint that unit is not working throwing a error se explain to customer that it mean there is a stuck key in mainbrain user interface causing it to lock a not allowing to use calling whirlpool to verify it spoke to bj yes it is true also found out part they need is discontinue
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Willowick, OH 44095
Joe O
Job Details: 09/30/2021
"Installed gear case, clutch, slider, stator, rotor, and screws. Ran diagnostics test cycle. Op test ok"
We serviced a
WHIRLPOOL DRYER
Model WED7600XW0
Near Painesville, OH 44077
Dan H
Job Details: 09/30/2021
"Installed new element, op test good"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Cleveland, OH 44103
Jason N
Job Details: 09/30/2021
"Cc unit not able to run bake cycle Customer stated the control is not let her start a bake. Confirmed the start button is non functional. Unit needs clock/control. Part not showing in stock at Marcone, office to contact customer with next service date. ; ordrng 1 W11126814 (Control)"
We serviced a
WHIRLPOOL DRYER
Model WGD5000DW3
Near Shaker Heights, OH 44122
Jason N
Job Details: 09/30/2021
Installed drive motor and timer. Ran dryer op test for several minutes. Good heat and tumble. Op test good.
We serviced a
MAYTAG REFRIGERATOR
Model MFF2558VEM10
Near Mayfield Heights, OH 44124
Joe O
Job Details: 09/30/2021
Installed slides. Found ice maker does not come with harness and cover. Needs harness and cover; ordrng 1 WPW10289690 (cover-frnt) and 1 WPD7813010 (harns-wire)
We serviced a
WHIRLPOOL WASHER
Model WTW5800BW0
Near Seven Hills, OH 44131
Manny
Job Details: 09/30/2021
"Cc unit keeps on running, ran diagnostics found error codes f5e1 lid switch fault, f7e5 shifter fault, f0e5 off balance load and f7e6 motor fault. Replaced shifter actuator with t/s wpw10006355. Opt test ok; used 1 WPW10006355 (ACTUATOR), and 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW4
Near Broadview Heights, OH 44147
Manny
Job Details: 09/30/2021
"Cc unit not draining, ran diagnostics found error code f5e4 latch unlocked during cycles, replaced pre Id part opt test fail, found error codes f0e4spin limited by water temp. F3e2 water inlet fault, replaced inlet valve using t/s w11165546 opt test ok.; used 1 W11165546 (VALVE) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDB5601AWW
Near Cleveland, OH 44109
Manny
Job Details: 09/30/2021
"Cc unit wont start. Unit has intermittent power to the control when there is power UI keys dont work unit will need main control and control panel, the control panel is showing discontinued, cant repair since ui is discontinued.; ordrng 1 6-919821 (Control panel) and 1 12002709 (Main control)"
We serviced a
KITCHENAID DISHWASHER
Model KUDT03FTWH0
Near Avon, OH 44011
Angel
Job Details: 09/30/2021
Replaced link kit for door tested. Opt test ok.
We serviced a
KITCHENAID COOKTOP ELE
Model KECD867XSS00
Near Beachwood, OH 44122
Jason N
Job Details: 09/30/2021
"Upon glass top removal found small crack around downdraft vent opening. Glass top will need replaced. Installed burner, reassembled. Ran burner test, op test no good, no center coil power to burner, unit needs infinite switch. Glasstop is nla for unit. Advised customer warranty company will be in contact with her. ; ordrng 1 WPW10215034 (Infinte switch) and 1 W10296278 (Glass top)"
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Warrensville Heights, OH 44128
Jason N
Job Details: 09/30/2021
"Cc unit not washing, not draining water all the way outCustomer showed pop.Ran diagnostics, no codes stored. Ran auto test and calibration, all functions passed. Unit sitting on pallet on basement floor, unit is not level. Leveled unit. Started normal load test, unit sensed and added appropriate water level. Ran spin and drain, drained out normal. Op test good."
We serviced a
WHIRLPOOL COMPACTOR
Model GX900QPPS6
Near Brecksville, OH 44141
David R
Job Details: 09/30/2021
Replaced gear drive kit. Still making noise. Looks like power nuts on ram could be stripped. Ordering ram assembly. ; O-emld tckt
We serviced a
FRIGIDAIRE DISHWASHER
Model FFBD2411NS6B
Near LaGrange, OH 44050
Marie V
Job Details: 09/30/2021
"Cc that the unit is not working. Confirmed, Check power coming in to control board has 120V. Unit will need main control. Cust will call back if they want to continue ; ordrng 1 5304512731 (Control), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KENMORE REFRIGERATOR
Model 10652562100
Near Fairport Harbor, OH 44077
Dan H
Job Details: 09/30/2021
"Customer complaint that unit is not cooling properly, fresh food section temperature at 50 degrees, freezer section temperature at-8 degrees, compressor and condenser fan are running, evaporator fan is running, good frost pattern on evaporator, found air damper closed, unit needs new damper assembly ; ordrng 1 WP2216112 (Damper), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
SAMSUNG DRYER
Model DV422EWHDWR/AA
Near Mentor, OH 44060
Dan H
Job Details: 09/30/2021
"Customer complaint of loud noise, confirmed, found lint build up on blower wheel, cleared, op test good"
We serviced a
GE WASHER
Model GUD27ESSM1WW
Near Mogadore, OH 44260
Brian M
Job Details: 09/30/2021
Cc no spin Found several errors for lid lock and Locked motorRan diagnostics test motor just humming Needds lid lock and motor and belt ; ordrng 1 GUD27ESSMWW (Motor) and 1 WH18X27186 (mode shifter asm) and 1 WE12X27300 (belt drive) and 1 WH44X10288 (washing machine lid)
We serviced a
WHIRLPOOL WASHER
Model LSN2000LW0
Near Maple Heights, OH 44137
Jason N
Job Details: 09/30/2021
"Installed gearcase and drive parts. Ran wash cycle test, good agitation. Switched over to spin and drain. Good rain out, basket spinning, no abnormal sounds heard. Op test good."
We serviced a
KENMORE DRYER
Model 11087562602
Near Mentor, OH 44060
Dan H
Job Details: 09/30/2021
"Customer complaint that unit is not starting, confirmed, belt is very loose and idler pulley is seized, unit needs new dryer repair kit , installed new puller, rollers, and belt, op test good ; used 1 4392067 (DRYER REPAIR KIT) from stock"
We serviced a
KITCHENAID WALL OVEN
Model KODE500ESS02
Near Mentor, OH 44060
Dan H
Job Details: 09/30/2021
"Installed new user interface , op test good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ05
Near North Royalton, OH 44133
Marie V
Job Details: 09/30/2021
"Cc that everything in freezer at the top shelf and that the freezer door you have to push to clos and it was a lot of frost inside. Check rails they had too much live in it and it froze and it was hard to open and close. Got most of it off and tested door, door closes by itself when is almost close all the way. Took temps and fresh food section is at 40* and freezer at 0*. Advice cust to change how the shelf are set to be able to put gallon of milk at the top that will help have a good airflow inside unit. Also to set the freezer to 3 that will help the compressor to cycle faster and avoid freezing foot. Op test ok"
We serviced a
WHIRLPOOL WASHER
Model MVWB725BW0
Near Rocky River, OH 44116
Gabriel P
Job Details: 09/30/2021
"Found bearings very loud couldnt take agitator out or basket it will need outer tub and rps sensor cause it has oil and shorted unit threw the error code f51 rps giving estimate ; ordrng 1 W10381078 (Tub) and 1 WPW10178988 (Rps sensor), used 1 SENIORDISCOUNT (senior discount), and 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Maple Heights, OH 44137
Jason N
Job Details: 09/30/2021
"Cc unit starts filling with water then code displaysRan diagnostics auto test. Cold valve solenoid not actuating, all other solenoids working in test cycle. Replaced inlet water valve using customer supplied pre Id valve. Started normal load. Unit sensed and filled properly, advanced to wash cycle, no faults. Op test good."
We serviced a
JENN-AIR REFRIGERATOR
Model JUD248RCCX00
Near Westlake, OH 44145
Angel
Job Details: 09/30/2021
Harness was replaced. Tested unit opt test ok.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Kent, OH 44240
Brian M
Job Details: 09/30/2021
"Cc unit not powering onFound unit getting power but nothing coming from control Can not verify function of UI But advised on UI and control replacement ; ordrng 1 W11302464 (console) and 1 W11305297 (cntrl-elec), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ07
Near Kent, OH 44240
Brian M
Job Details: 09/30/2021
Complaint glass broken Found door damaged needs door ; ordrng 1 W11173823 (door/mw)
We serviced a
MAYTAG WASHER
Model MVWB980BW0
Near Pepper Pike, OH 44124
Joe O
Job Details: 09/30/2021
Cc: item stuckRemoved debris. Ran test cycle. Op test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW00
Near Lyndhurst, OH 44124
Joe O
Job Details: 09/30/2021
Cc: leakingFound drain tube plugged. Cleared drain. Customer stated after clearing drain that items are freezing in ff section. Stated the eggs are freezing. Found eggs directly under vent. Advised customer not to put items in front of vents. Op test ok
We serviced a
WHIRLPOOL STACK W/D
Model MHW5630HW2
Near University Heights, OH 44118
Joe O
Job Details: 09/30/2021
"Cc: no hot waterFound water is connected correctly. Ran diagnostics test cycle. Found hot water is coming in. Ran normal cycle found only cool/water entering. Spoke with BJ, Ran quick wash and heavy duty, found both cycles allow hot water. Found quick reference guide normal cycle does not use hot water to allow for energy efficiency. Customer asked about other cycles I advised them I could not find any information on other cycles. Advised customer unit functioning as designed. Op test ok"
We serviced a
WHIRLPOOL RANGE
Model WFE540H0ES
Near Middleburg Heights, OH 44130
Marie V
Job Details: 09/30/2021
"Cc that the unit is not getting to temp. Confirmed, took bottom panel off and found heating element shorted. Took back panel off and check for power at the terminal block and then turned bake on and check for power getting to heating element 238v. Unit will need new heating element. Cust will replace part. We have to order; ordrng 1 W10779716 (Element), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Parma, OH 44129
Marie V
Job Details: 09/30/2021
"Cc that the drawer will come off or will not close all the way. Took them off and inspected, nothing broken on it. Put back in notice that the shelf was all the way to the back and that makes the drawer hit the back wall so it does not close all the way. Adjusted for cust, tested op test ok. No parts needed"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Berea, OH 44017
Marie V
Job Details: 09/30/2021
Cc that the unit runs but no heat. Confirmed. Check power at the outlet from L1 to N 120V from L2 to N 0V and from L1 to L2 95V. Need electrician. Op. Test ok
We serviced a
JENN-AIR WALL OVEN
Model JMW2430WS02
Near Painesville, OH 44077
Dan H
Job Details: 09/30/2021
"Customer complaint that oven is not heating properly, started bake for 350 degrees ; ordrng 1 WPW10292566 (Cntrl) and 1 WP74008369 (Oven temperature sensor), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Cleveland Heights, OH 44118
Joe O
Job Details: 09/30/2021
"Installed water valve. Cycled ice maker, tested water flow. Op test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Solon, OH 44139
Jason N
Job Details: 09/30/2021
"Cc unit not dispensing iceRan dispense test, no water or ice will dispense. Found LH door liner warped where door switch contact is made. Unit needs LH door. Advised customer 4-8weeks for a new door to be delivered. Customer to contact office when door arrives for scheduling a return date. ; ordrng 1 W11435353 (LH Door-fip)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM02
Near Cleveland, OH 44108
Joe O
Job Details: 09/30/2021
"Cc: not cooling either compartmentFound temps in ff section at 58 degrees, freezer at 53 degrees. Found unit has no frost pattern. Found ball of ice on cap tube. Needs compressor, evap and drier. Please add to cancellation list; ordrng 1 W10836706 (evaporator) and 1 W11092625 (compressor) and 1 WPW10143759 (dryer)"
We serviced a
MAYTAG REFRIGERATOR
Model MFF2558VEM5
Near Rocky River, OH 44116
Gabriel P
Job Details: 09/30/2021
Try forcing heater but it never turn on check voltage going to heater 0 need control check element for continuity pass also rails bearings are damage ordering parts needed ; ordrng 1 WPW10503278 (Control) and 1 WPW10284684 (Slider left) and 1 WPW10284685 (Slider right) and 2 WPW10120018 (Rails)s and 1 W11260592 (Harness)
We serviced a
WHIRLPOOL FREEZER
Model EV161NZTQ00
Near Highland Heights, OH 44143
Joe O
Job Details: 09/30/2021
Cc: ice build up in bottom of freezerFound drain tube plugged. Needs drain cleared. Cleared drain. Op test ok; used 1 SENIORDISCOUNT (senior discount) from stock
We serviced a
WHIRLPOOL FREEZER
Model MZF34X16DW00
Near Painesville, OH 44077
Dan H
Job Details: 09/30/2021
"Customer complaint that unit is not cooling, confirmed , found leak in condenser line, line sucked up water from evaporator drain pan, compressor stopped running after a few minutes unit needs line repaired, compressor, and filter drier, customer does not want repair ; ordrng 1 W10507884 (Compressor), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Kent, OH 44240
Brian M
Job Details: 09/30/2021
Cc no power Found unit not powering on but was able to enter diagnostics for error f6e2 f6e3Miscommunication error Needs UI and control Office to schedule ; ordrng 1 W11400681 (Control) and 1 W11112656 (console)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS01
Near Aurora, OH 44202
Brian M
Job Details: 09/30/2021
60 degrees no frost Low side 28 inch vac 90 high Called whirlpool , Stated findings non repairable
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS02
Near Solon, OH 44139
Jason N
Job Details: 09/30/2021
"Installed freezer door slides. Tested door closure several times. Door pulling in tightly, no hesitation. Op test good."
We serviced a
KITCHENAID REFRIGERATOR
Model Kssc48fts18
Near Aurora, OH 44202
Brian M
Job Details: 09/30/2021
Installed control OP Test Ok Advised to watch and give it a week to change temps ; used 1 SHIPPING (shipping and handling) from stock
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKW0
Near Chagrin Falls, OH 44023
Brian M
Job Details: 09/30/2021
Cc that installer said its missing control panel There is nothing wrong with the unit Ran test cycle to show customer how it works Customer said part delivered was for a washer and she took it Bloom Brothers she didnt know what to do with it
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Chagrin Falls, OH 44023
Brian M
Job Details: 09/30/2021
Cc unit not agitating Found actuator stuck in spin Replaced using truck stock OP Test Ok ; used 1 W10913953 (ACTUATOR) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315sdhz03
Near Jefferson, OH 44047
Dan H
Job Details: 09/30/2021
"Customer complaint that unit is not cooling, fresh food section temperature at 57 degrees, freezer section temperature at 22 degrees, compressor and condenser fan are running, evaporator fan is running, found evaporator frozen solid, defrost heater is working, unit needs new control ; ordrng 1 W11203924 (Cntrl), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
GE REFRIGERATOR
Model DFE28JMHCES
Near Ashtabula, OH 44004
Dan H
Job Details: 09/30/2021
"Installed new freezer section evaporator fan , op test good"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Newbury Township, OH 44065
Jason N
Job Details: 09/30/2021
"Cc unit will not cycle properlyRan entitlement on m/s, under a yr. Ran diagnostics, found code f7e6 for motor fault. Checked under unit, found shifter arm had slipped out of splutch yoke. Per service pointer, replace shift actuator. Replaced shift actuator using truck stock part. Ran auto test and calibration. Op test good. ; used 1 W10913953 (ACTUATOR) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDBH949PAB4
Near Chesterland, OH 44026
Jason N
Job Details: 09/30/2021
"Installed vent gasket. Ran wash test for 10 minutes, no leaks found. Op test good."