We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SMYH02
Near Painesville, OH 44077
Dan H
Job Details: 12/07/2021
"Cleared evaporator and installed new control, op test good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHB02
Near Wickliffe, OH 44092
Jason N
Job Details: 12/07/2021
"Cc unit ff temperatures too low and ice jammed in ice maker. Customer stated product in ff section will get to cold, and the ice maker jams with ice periodically, gets crushed instead of cubes. Checked temps in ff section, product temps 36-37 degrees. Set points for temperatures are 38 in ff section, -1 in freezer. Customer has milk cartons on small shelf near vent opening. Advised customer the ensure vent is clear of obstructions to ensure proper air flow. Ran ice dispense, good dispense. Advised customer container will need emptied periodically if not using ice regularly. Customer states she is physically unable to pull container out and empty when needed. Unit is working as designed, advised customer ice chunks will happen if she is unable to pull out container to clear."
We serviced a
KITCHENAID MICROWAVE
Model KMBD104GSS01
Near Painesville, OH 44077
Joe O
Job Details: 12/07/2021
Cc: intermittently does not heatFound intermittent power getting to high side through door switches. needs interlock switches and latches. Micro switch out of stock. Office to reschedule; ordrng 1 W11397156 (Micro switch) and 1 W10278024 (switch) and 1 W11201858 (latch-door) and 1 W11201860 (latch-door)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS01
Near Gates Mills, OH 44040
Brian M
Job Details: 12/07/2021
Cc no water dispensing Found water to dispense Could not duplicate a issue
We serviced a
WHIRLPOOL WASHER
Model CAE2743BQ0
Near Elyria, OH 44035
Gabriel P
Job Details: 12/06/2021
Replace drain pump opt test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Amherst, OH 44001
Angel
Job Details: 12/06/2021
Cc that the units temperature on the ff section started getting warmer. Confirmed checked temperature and was at 48*. So i removed evaporators cover because fan was running and found that the evap was frosted up. So unit started working for them because they had it unplugged for 24hrs and when they plugged it back in unit was defrosted. So i steamed out the evap and found that one of the heater plugs was not plugged in all the way defrosted evap and plugged the heater plug as it should also made sure heater was working in diagnostics and it was functioning as it should now. Explained to customer to give it 24hrs for temperature to stabilize properly. Opt test ok.
We serviced a
KENMORE DRYER
Model 11076408150
Near Mentor, OH 44060
Joe O
Job Details: 12/06/2021
"Cc: timer starts but not runningFound all fuses checked good. Ohmed out door switch. Checked good. Checked voltage to motor. Motor receiving proper power. Needs motor. Customer does not want to repair at this time; ordrng 1 279827 (motor!dryer), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVWB765FW0
Near Mentor-on-the-Lake, OH 44060
Jason N
Job Details: 12/06/2021
"Cc unit not filling with waterRan diagnostics, found codes f2e1 for ui stuck button and f7e9 for locked rotor. Ran auto test, unit will not spin, basket is stuck. Checked between tub and basket for obstruction, none found. Able to free up basket by hand, but feels very stiff. Unit needs gearcase. Customer not repairing at this time, estimate only. ; used 1 W11455453 (CABRIO GEARCASE) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW87HEDW1
Near Garrettsville, OH 44231
Brian M
Job Details: 12/06/2021
Cc unit not working and just humming Found unit in pump mode Ran diagnostics found error for pressure sensor Removed lid unlocked door Check pressure hose by blowing in it Ohmed switch no issues Ran auto test no issue Ran quick wash and waited for it to complete no issues Advised to watch
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near Cleveland, OH 44105
Marie V
Job Details: 12/06/2021
Took POP. Cc that the agitator broke while in use. Confirmed unit will need new agitator. ; ordrng 1 W11550891 (Agitator) and 1 W10752187 (Screw)
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Garfield Heights, OH 44125
Marie V
Job Details: 12/06/2021
"Ran entitlement shows unit in warranty. Cc that the unit is leaking from bottom left corner, verify PSI on water coming in, it has 60 psi. Found that theres water splashing and it goes to the side and to the floor. Called whirlpool tech line spoke with Bruce told me to replace water valve and dispenser. ; ordrng 1 W11569112 (Dispenser) and 1 W11550898 (Bezel) and 1 W11220230 (Valve)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near Mayfield Heights, OH 44124
Corina B
Job Details: 12/06/2021
"CC that the unit is not heating. Ran diag 7-1 no heat 3-3 failed calibration 7-2 heater stuck on. Called t/l Bruce to replace the optic eye; ordrng 1 W11084121 (Optic eye), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Lyndhurst, OH 44124
Corina B
Job Details: 12/06/2021
CC that the unit is not working. Confirmed. Found the drain hose laying on the ground. Raised the drain hose. Started a cycle. Opt test ok
We serviced a
WHIRLPOOL WASHER
Model WTW4800BQ0
Near Lorain, OH 44055
Angel
Job Details: 12/06/2021
"Cc that unit is noisy or grinding. Ran diagnostics and put washer into spin and gearcase is bad. Will need gearcase, cam, shifter and spanner nut and block because there rusted. Ordering parts.; ordrng 1 W11454741 (Gearcase) and 1 W10721967 (Cam) and 1 WPW10006355 (Shifter) and 1 WP389140 (Block) and 1 WP21366 (Spanner nut)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM06
Near Beachwood, OH 44122
Manny
Job Details: 12/06/2021
"Cc door gaskets are coming off, customer stated that both gaskets were coming off but they pushed them back in. Installed gaskets and heated with heat gun to make sure it expands properly. No gaps in the gaskets unit is sealing properly. Opened and closed both doors a few times to make sure the gaskets wont come off when doors are pull. Opt test ok."
We serviced a
MAYTAG DRYER
Model MGDC215EW2
Near Cleveland, OH 44105
Marie V
Job Details: 12/06/2021
"Cc that the unit is making a noise while running. Confirmed, opened door and spin the drum by hand and a piece of plastic from a toy fell off in the drum. Removed it and started unit. No noises. Op test ok"
We serviced a
WHIRLPOOL WASHER
Model MVWB766FW0
Near Shaker Heights, OH 44122
Manny
Job Details: 12/06/2021
"Cc unit stops when doing a heavy load. Ran diagnostics and found error code F0E5 for off balance load. Tub seems to be leaning towards the right, leveled unit, opt test ok."
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Beachwood, OH 44122
Manny
Job Details: 12/06/2021
"Cc unit lid lock is bad, it works and sometimes it wont, ran diagnostics cycle and found error codes F5E1 for latch error, and F2E1 for key stuck in UI, replaced latch, opt test ok."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Cleveland, OH 44135
Gabriel P
Job Details: 12/06/2021
"Found defective actuator replace,opt test ok"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHV0
Near Perry, OH 44081
Dan H
Job Details: 12/06/2021
"Customer complaint that unit will not do anything, no buttons responding, found unit unplugged, plugged in ran test cycle, unit completed test cycle, unit is operating as designed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Deerfield, OH 44411
Brian M
Job Details: 12/06/2021
"Cc unit not working Found no power being supplied from control board to water valve Needs control ; ordrng 1 W11305296 (cntrl-elec), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG RANGE
Model MER6741BAW
Near Cleveland, OH 44109
Gabriel P
Job Details: 12/06/2021
Cook top chatter also burner shorted and element shorted as well took pictures ordering parts needed but found cooktop 74011061 discontinued they no longer make it cannot be fix do not order other parts yet and see what the warranty will do on this matter ; ordrng 1 WP7406P428 (Bake) and 1 WP74011675 (Handle broke off)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM00
Near Parma, OH 44134
Gabriel P
Job Details: 12/06/2021
Found drip pan clog from fridge steam and unclog debri also found door gasket torn and ui on deli not working also door are warp not closing ordering parts needed ; ordrng 1 W10815685 (Right door) and 1 WPW10677119 (Ui deli) and 1 W10815676 (Deli drawer right) and 1 W10815674 (Deli drawer left)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHV02
Near Painesville, OH 44077
Dan H
Job Details: 12/06/2021
"Installed new door, handle and tightened filter cover, op test good"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ0
Near Mentor, OH 44060
Dan H
Job Details: 12/06/2021
"Customer complaint that unit is not cleaning upper rack, placed glasses upright in racks, ran test cycle, glasses filled, repeated several times with same results, unable to duplicate the problem, unit is operating as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Strongsville, OH 44149
David R
Job Details: 12/06/2021
Cc unit was freezing some items. Went over not blocking vents. Checked all fans good. Set defrost to automatic 8 hr. Changed FF setting to 40. Customer wanted to keep FZ at -3. Went over customer information on options on ui display control. Good. Op test ok.
We serviced a
WHIRLPOOL DRYER
Model NED4705EW0
Near Cleveland, OH 44130
David R
Job Details: 12/06/2021
"Cc unit banging. Bad rollers. Replaced dryer kit from t/s. Tested. Good. Op test ok. ; used 1 4392065 (DRYER REPAIR KIT), and 1 SENIORDISCOUNT (senior discount) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFG535S0JV1
Near Willowick, OH 44095
Jason N
Job Details: 12/06/2021
"Cc unit bake not working Customer stated unit under warranty, ran entitlement on m/s, date under yr. Ran bake test, ignitor sparking several times, no ignition. Checked drawer, found stacked full with pans. Removed several pans. Retested bake, ignition on first spark, let preheat. Op test good."
We serviced a
MAYTAG REFRIGERATOR
Model MFI2665XEW6
Near Mayfield Heights, OH 44124
Corina B
Job Details: 12/06/2021
CC that the unit is leaking. Confirmed. Found a duck bill drain tube. Replaced the drain tube. Steamed out the freezer. Opt test ok ; used 1 W10619951 (TUBE-DRAIN) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Mentor, OH 44060
Dan H
Job Details: 12/06/2021
"Customer complaint that unit is freezing food in fresh food section, freezer section temperature at 4 degrees, fresh food section temperature at 29 degrees , air damper door is not closing, unit needs new air damper , ran entitlement for purchase date; ordrng 1 WPW10196393 (Damper)"
We serviced a
MAYTAG WASHER
Model MVWB835DC4
Near Atwater, OH 44201
Brian M
Job Details: 12/06/2021
Cc unit will not function properly Found error for f6e3 f6e2 Outlet on its own circuit Needs control and UI ; ordrng 1 W11400681 (Control) and 1 W11120178 (console)
We serviced a
MAYTAG RANGE
Model MGR5729ADW
Near Parma, OH 44129
Gabriel P
Job Details: 12/06/2021
Found weak ignitor replace from t/s opt test ok ; used 1 12400035 (Ignitor) from stock
We serviced a
GE DISHWASHER
Model DDT575SSF2SS
Near Mentor, OH 44060
Dan H
Job Details: 12/06/2021
"Customer complaint that unit is not draining, confirmed, found drain hose clogged, unit needs new drain hose, customer does not want repair at this time; ordrng 1 WD24X10062 (Hose) and 1 WD24X29378 (Hose), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Kent, OH 44240
Brian M
Job Details: 12/06/2021
Cc unit not working just humming Found unit in pump mode Cleared control ran diagnostics found error for over suds Ran auto test and calibration No issues found Advised on soap usage
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Lyndhurst, OH 44124
Corina B
Job Details: 12/06/2021
CC that the rug will not spin out. Cust had only a small rug. Advised cust to have bigger loads. Opt test ok
We serviced a
JENN-AIR WALL OVEN
Model JJW3830DS01
Near Avon Lake, OH 44012
Angel
Job Details: 12/06/2021
"Cc that unit is over heating. Ran diagnostics and found an error code of F6E1 over heating in upper oven. But it was from april of 2020 which they never noticed and they had the same issue already with the lower oven. Tested the elements and sensors and were reading fine unit will need the upper appliance manager replaced. Customer said she is going to call whirlpool to try to get covered for parts and labor. Do not order part just an estimate for now.; ordrng 1 W10821712 (Appliance man.), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Avon Lake, OH 44012
Angel
Job Details: 12/06/2021
Cc of loud noises. Verified and went through all the noises that the washer may make and explained to her that they are normal noises that these washers will make these noises. unit is working as designed. Opt test ok.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Kent, OH 44240
Brian M
Job Details: 12/06/2021
Cc unit no5 working properly Found sock in drain Removed socks Ran auto test and calibration OP Test Ok
We serviced a
KITCHENAID RANGE
Model KSGG700EBS2
Near Parma, OH 44134
David R
Job Details: 12/06/2021
"Replaced sensor. Still making error code. Found connection on control not connected. Corrected and tested, set oven to 350. Good, first time use, smoke, let run for 30 mins to 1 hr. Unit good. Op test ok."
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HBL1
Near Independence, OH 44131
David R
Job Details: 12/06/2021
"Replaced drain pump. Cc unit never dried dishes from start of when they bought it. Ran diagnostics cycle, no error codes. Ran through diagnostics test. Heater came on at end, poured water on to show customer. Went over max possible way to get best drying out of unit, extended dry and rinse aid per owners manual. Unit is good. Op test ok."
We serviced a
WHIRLPOOL SXS REFRIGERATOR
Model KSF26C4XYB03
Near Solon, OH 44139
Corina B
Job Details: 12/06/2021
"CC that the ice maker is not working. Confirmed. Jumped ice maker, nothing. Checked power 120 volts. Replaced the ice maker from t/s. Cycled. Opt test ok ; used 1 W10251076 () from stock"
We serviced a
KITCHENAID WALL OVEN
Model KOCE507ESS11
Near Westlake, OH 44145
Angel
Job Details: 12/06/2021
Replaced thermostat tested unit and started to preheating as it should. Opt test ok.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS01
Near Cleveland Heights, OH 44106
Marie V
Job Details: 12/06/2021
"Cc that the unit is taking too long to make ice or it goes on and off. Is not consistent. Took temps fresh food section is at 34*, ice maker is at 6* and -2 on freezer. Ran diag E5 ice maker thermistor is bad. Cycled ice maker and it gets stuck on heater section, it will not power the heater on ice maker. Check power, 120V.Unit will need new ice maker. Replaced ice maker from T/S. Cycled it. Op test ok; used 1 W11294907 (ICEMAKER) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Maple Heights, OH 44137
David R
Job Details: 12/06/2021
Replaced door switch. Tested. Unit is old. Op test ok.
We serviced a
WHIRLPOOL RANGE
Model RBD245PDQ6
Near Lyndhurst, OH 44124
Manny
Job Details: 12/06/2021
"Cc unit went into self cleaning on its own even after they unplugged and plugged in. Ran bake at 350 no issues found, ran broil at 500 not issues found. Customer stated that both ovens where on at the same time for a few hours. Cant duplicate the issue, unit is working as designed all operational test ok"
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Parma, OH 44130
Gabriel P
Job Details: 12/06/2021
When arrive check agitator it was loose not rotating with basket check underneath basket is good needs hub customer ask how much it was going to be; used 1 W10528947 (Hub) from stock
We serviced a
KITCHENAID DISHWASHER
Model KUDS25SHAL1
Near University Heights, OH 44118
Gabriel P
Job Details: 12/06/2021
"Customer said unit not starting confirm is not,ask customer if they had some power outages they said yes they have thats how it started giving problems explain customer what could of happen try diagnosing unit and every time I select start power turn off check voltage to unit is good voltage is not and issue need eletronic board and console but control is discontinued cannot be repairable ; ordrng 1 W10757838 (Console) and 1 9744031 (Control)"
We serviced a
JENN-AIR REFRIGERATOR
Model JS42NXFXDE01
Near Streetsboro, OH 44241
Brian M
Job Details: 12/06/2021
Customer showed pop took pic Cc unit not making ice Found unit rotating but not calling for water Needs ice maker ; ordrng 1 W10790812 (icemaker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Westlake, OH 44145
Angel
Job Details: 12/06/2021
"Cc that unit is not cooling and the leds went out again. Also when i arrive the power went out at the house. Last time Gabriel came out and rebooted unit and started working till now unit will need main control board replaced Because the same issue is happening again. Gave customer estimate they said they will call whirlpool to try to get covered for parts and labor customer paid for service call. Will call office when they get an answer from whirlpool. Opt test ok.; ordrng 1 W10843055 (Control board.), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHT1826LK4
Near Cleveland, OH 44113
Marie V
Job Details: 12/06/2021
"Cc that the unit is not cooling. Confirmed. Took temps 67* on both sections. Took evaporator cover off. No frost pattern. Verify amps on compressor pulling 0.47, unit is low on refrigerant. Found filter drier frozen and cap tube. Explain cust that they have the option of replacing the filter drier but theres a Big change that the restriction is on the cap tube and if it is unit is not reparable. Cust will contact if they want to continue ; used 1 WPW10143759 (DRIER) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SFZ4
Near Rocky River, OH 44116
Marie V
Job Details: 12/06/2021
"Cc that the unit still not start. Confirmed took panel off and found plastic that holds User Interface in place is broken is not in there, u it will need new UI. Cust said that unit has been like that since day one , that you press start button and it goes down but does not makes contact to start. Cust will call Maytag regarding repair.; ordrng 1 W10910624 (Ui), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID RANGE
Model KFGG504KPS0
Near Middleburg Heights, OH 44130
Gabriel P
Job Details: 12/06/2021
"Took pictures of pop also customer said when she change temperature after is been heating for hours to a higher temps it says is lower explain her that is a default setting and that it will do that but it will get up to temp more faster and that the units are design this way but is nothing to worry about check bake and broil all good,opt test ok"
We serviced a
MAYTAG WASHER
Model MAV7600AWW
Near Geneva, OH 44041
Dan H
Job Details: 12/06/2021
"Customer complaint of loud noise, customer showed a video of noise, noise sounds like bearings in transmission, started spin cycle, transmission is seized, unit needs new transmission, transmission cannot be replaced in this unit, unit cannot be repaired"
We serviced a
MAYTAG WASHER
Model MVWX655DW0
Near Aurora, OH 44202
Brian M
Job Details: 12/06/2021
"Cc unit not spinning and making a noise Found actuator not shifting or reading speed Found washplate to be stripped outNeeds actuator and washplate ; ordrng 1 W11481722 (Actuator) and 1 W10902814 (washplate), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL DRYER
Model WGD4800XQ0
Near Bedford Heights, OH 44146
Brian M
Job Details: 12/06/2021
"Installed motor, blower and repair kit Ran test cycle OP Test Ok"
We serviced a
MAYTAG WASHER
Model MVW6230HC1
Near Broadview Heights, OH 44147
David R
Job Details: 12/06/2021
"Cc had questions about different options in unit. Went through normal cycle and heavy duty, showed customer time and options added. Unit is good, op test ok."
We serviced a
FRIGIDAIRE MICROWAVE
Model FGMV17WNVFA
Near Solon, OH 44139
Corina B
Job Details: 12/06/2021
"CC that the vent for outside is not venting correctly. Turned the vent fan on used a paper towels over the vent screens, paper towel is staying. Working as designed."
We serviced a
KITCHENAID BEVERAGE CENTER
Model KUBL304ESS001
Near North Olmsted, OH 44070
Angel
Job Details: 12/06/2021
Cc that the units door was dented and on the side as well explained to him that on the side we could not do nothing about it because its on the cabinet its self called techline Spoke with Bruce and explained to him the issue and since the unit is less than 30 days old he would have to call whirlpool. Opt test ok. Door was not replaced.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Cleveland Heights, OH 44112
Manny
Job Details: 12/06/2021
"Cc unit gives error codes, ran diagnostics and found error code F7E4 for basket re-engagement error, took rotor off and noticed some plastic shavings in the rotor, rotor teeth look deteriorated and clutch is engaging slow causing the rotor to start rotating with being engaged to the slider, unit will need rotor, clutch and slider.; ordrng 1 W10754448 (Clutch) and 1 W10734521 (Slider) and 1 W11260238 (Rotor)"
We serviced a
KITCHENAID DBL WALL OVEN
Model KEBC207KSS04
Near Solon, OH 44139
Corina B
Job Details: 12/06/2021
CC that the ovens are not heating. Set both ovens to 350* used a thermometer wait 30 minutes checked temperature good. Advised cust how to calibrate the ovens. Opt test ok
We serviced a
MAYTAG RANGE
Model MGRH865QDS1
Near Ashtabula, OH 44004
Dan H
Job Details: 12/06/2021
"Customer complaint that oven is not heating, confirmed, found igniter not glowing, igniter is receiving 120vac , unit needs new igniter ; ordrng 1 WP7432P136-60 (Igniter), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Ashtabula, OH 44004
Dan H
Job Details: 12/06/2021
"Installed new fresh food section door, op test good"
We serviced a
JENN-AIR REFRIGERATOR
Model JCD2389GES
Near Strongsville, OH 44149
David R
Job Details: 12/06/2021
"Cc unit not cooling in FF section, unit from 1996. SxS fridge, temp is normal in FZ, all items froze. Temp in FF is 60. FZ fan is working. Damper 61005206 is not opening to let cold air in from the FZ. Damper 61005206is NLA discontinued. Had parts check and part is discontinued. Sending over to be sent to warranty company.; O-emld tckt"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC7HS03
Near Olmsted Township, OH 44138
Gabriel P
Job Details: 12/06/2021
"Replace lights bulb,opt test ok"
We serviced a
KITCHENAID RANGE
Model KFGD500ESS04
Near North Ridgeville, OH 44039
Angel
Job Details: 12/06/2021
Cc that unit was over heating the legs were broken and convection was not working because food was burnt or not cooked.Verified and found legs were broken ohmed out the temp sensors and were good at 1090kohms also tested convection and was working explained to customer that they would have to wait at least 20min after oven reached temperature because the temperature has to stabilize to what they set it to than after that to insert food in oven and range has to be leveled as well. Also customer stated that they insert food while its preheating so i let him know the importance to waiting to get the oven stabilized to temp so the over cooking or not cooking as should would happen. Ordering legs customer said he will install. Opt test ok.; ordrng 4 WP74002557 (Legs)s
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Westlake, OH 44145
Marie V
Job Details: 12/06/2021
"Cc that the top rack is falling off one side. Confirmed found adjuster broken at the wheels, unit will need new adjuster, used from T/S. Cust will replace part.; used 1 W10712394 (ADJUSTER (SET OF 2)) from stock"
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Pepper Pike, OH 44124
Corina B
Job Details: 12/06/2021
Replaced the valve. Ran a calibration. Started a cycle. Opt test ok
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADW9
Near Wellington, OH 44090
David R
Job Details: 12/06/2021
"Replaced gasket, also find unit was leaning forward, could be causing water to run right from door. Repositioned unit so was even. Ran unit in normal cycle. No leaks. Ran a diagnostics test. Op test ok."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Amherst, OH 44001
Angel
Job Details: 12/06/2021
Replaced heater and fix drain hose to where it has a loop on it. Tested unit for leaks found no leaks. Opt test ok.
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Cleveland, OH 44108
Manny
Job Details: 12/06/2021
"Cc lights come on but nothing happens, ran diagnostics and found error codes F5E1 and F5E2 both for latch fault, F3E2 for open or shorted inlet thermistor, verify and thermistor is open, replaced latch and inlet valve using T/S W11165546 and W10810403, ran diagnostics cycle op test ok.; used 1 SHIPPING (shipping and handling), 1 W11165546 (Inlet valve), and 1 W10810403 (LID LATCH) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Chagrin Falls, OH 44022
Brian M
Job Details: 12/06/2021
Replaced heater Ran test cycle OP Test Ok
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS00
Near Chagrin Falls, OH 44023
Brian M
Job Details: 12/06/2021
Installed fill tube Advised to watch
We serviced a
MAYTAG REFRIGERATOR
Model MSF22C2EXW00
Near Willoughby, OH 44094
Corina B
Job Details: 12/06/2021
Replaced the ice maker. Cycled. Opt test ok ; used 1 SHIPPING (shipping and handling) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Amherst, OH 44001
Angel
Job Details: 12/06/2021
Cc that unit was not cooling but like a week ago they unplugged it and plugged it back in and its been working since. Checked temperatures and freezer was at 5* and ff section st 40* its also making ice as should. Explained to customer to monitor it for now and if issue comes back to call us back but unit is working as should at this moment. Opt test ok.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Wellington, OH 44090
David R
Job Details: 12/06/2021
"Cc unit not working correctly, going through cycle. Unit is plugged up underneath sink, same outlet as disposal. Plug will not fit all the way correctly into outlet because of disposal plug. Causing voltage to drop. Unplugged disposal to test out and get plug to correctly be in outlet. Started up unit on Normal cycle, good, let run. Unit is testing good. Let customer know will need to get adapter piece to put on end of plug so it can correctly fit into outlet. Also tightened up handle. Good. Op test ok."
We serviced a
WHIRLPOOL DISHWASHER
Model KDPM604KPS
Near Madison, OH 44057
Dan H
Job Details: 12/06/2021
"Customer complaint that unit is not draining sometimes and flashing f9e1 error code, confirmed, unit drain pump is working intermittently, unit needs new drain pump and control; ordrng 1 W11410062 (Cntrl) and 1 W11412291 (Drain pump)"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Olmsted Township, OH 44138
Gabriel P
Job Details: 12/06/2021
"Found heat coming out properly took pictures also found a clog or restriction of lints took pictures show customer pictures,unit working as design advise to have maintenance clean vent opt test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Elyria, OH 44035
Gabriel P
Job Details: 12/06/2021
Replace both lights opt test ok
We serviced a
FRIGIDAIRE FREEZER
Model LFUH21F7LM2
Near Cleveland, OH 44103
Manny
Job Details: 12/06/2021
"Cc unit leaking from the bottom, found a bag of meat frozen over drain, removed bag unit draining, opt test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF993FIFM00
Near Westlake, OH 44145
Marie V
Job Details: 12/06/2021
"Cc that the unit is not making ice on the freezer. Took temps found 45* fresh food and 13* on freezer. Took freezer evap cover off, not a full frost pattern on unit, called BJ told me to set compressor at higher speed and verify watts, at 100% has 155W. Called whirlpool tech line spoke with Leo. Did troubleshooting unit will need control board. Nothing is running and control is clicking.; ordrng 1 W11389713 (Control board)"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Mentor, OH 44060
Joe O
Job Details: 12/06/2021
"Cc: f8e4 error, water under unitFound error code f8e4(foot switch). Found water in drip tray. Ran test cycle. Could not duplicate leak. Advised customer on soap usage. Op test ok"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Mentor, OH 44060
Joe O
Job Details: 12/06/2021
"Cc: not spinning, wet clothes at the end of cycleFound error code f0e5(off balance). Ran auto test. Found hub and gearcase stripped. Needs hub and gear caseHub was replaced under 1 year ago. Customer does not want to repair at this time ; ordrng 1 W11454734 (Gear case) and 1 W10528947 (drive hub kit), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ03
Near Willoughby, OH 44094
Joe O
Job Details: 12/06/2021
Cc: no water or iceFound no water getting to unit. Issue is with house supply. Need plumber
We serviced a
WHIRLPOOL WASHER
Model WTW7500GW2
Near Willowick, OH 44095
Jason N
Job Details: 12/06/2021
"Cc unit making strange noises, not washing well.Ran diagnostics, no codes stored. Ran auto test, unit is not shifting into spin, agitator is spinning. Checked clutch and slider. Found slider will not freely move, lot of resistance on gearcase splines. Unit needs gearcase and slider. Customer not repairing at this time, estimate only. ; ordrng 1 W11455453 (Gearcse) and 1 W10734521 (Slider)"
We serviced a
MAYTAG DRYER
Model MGD6200KW1
Near Euclid, OH 44132
Jason N
Job Details: 12/06/2021
"Cc unit not heating Ran dryer op test, ignitor not glowing, no flame. Checked all thermals down to ignitor. All checked good. Checked power through heater circuit, good voltage all the way to ignitor. Found ignitor has a small crack. Replaced ignitor using truck stock part. Reran op test, good flame and heat. Op test good. ; used 1 279311 (IGNITOR) from stock"
We serviced a
FRIGIDAIRE DISHWASHER
Model FGIP2468UF0A
Near Willoughby Hills, OH 44092
Joe O
Job Details: 12/06/2021
Installed gasket and seal. Ran test cycle. Op test ok
We serviced a
WHIRLPOOL WASHER
Model WTW4950XW2
Near Euclid, OH 44132
Jason N
Job Details: 12/06/2021
"Cc unit lid lock flashing, not resetting.Ran diagnostics, found codes f5e1 for lid switch fault, f1e1 for main control fault, and f1e2 for motor control fault. Replaced lid lock assembly, op test no good. Lid lock light flashing and does not respond. Unit needs main control. Part not showing in stock at Marcone, customer does not want to wait, declining repair. Estimate only. ; ordrng 1 W10480261 (Main control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED2KHAXVS01
Near Cleveland, OH 44108
Joe O
Job Details: 12/06/2021
"Cc: water filter stuckFound water filter not completely released from filter housing. Pushed filter in to re seat, the released with button. Filter came out. Advised customer on how to release filter. Op test ok"
We serviced a
MAYTAG WASHER
Model MAV7700AWW
Near Richmond Heights, OH 44143
Jason N
Job Details: 12/06/2021
"Cc unit making grinding noise now its not workingCustomer stated unit stopped in mid spin, was making grinding noises before hand. Ran quick fill test then switched to spin. Unit basket did not spin, quick grinding noise before basket locked up, belt slipping on pulley. Cannot move pulley or basket in any direction. Transmission is locked, will need replaced. Customer not repairing, estimate only. ; ordrng 1 35-6615 (Transmission)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF760SADM2
Near Pepper Pike, OH 44124
Joe O
Job Details: 12/06/2021
"Cc: not washing, upper rack not rolling out properlyFound error code F7e1(no heat). Ran diagnostics test cycle. Found unit not washing. Found sump receiving proper power. Found upper rack stop broken off rail. Needs track and sump assemblyCustomer does not want to repair at this time ; ordrng 1 WPW10460371 (track) and 1 WPW10671942 (sump and motor assy), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Chagrin Falls, OH 44022
Joe O
Job Details: 12/06/2021
"Cc: leds not functioningFound ff led bad(front ice maker). Needs ledCustomer not home to pay for svc and parts. Office to contact; ordrng 1 W11462342 (Led module), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRPOOL DISHWASHER
Model n/a
Near Highland Heights, OH 44143
Jason N
Job Details: 12/06/2021
"Cc customer wants old unit installedCustomer stated we needs old unit installed as hes moving and taking the new unit with him. Advised we usually dont do installs, called BJ, said we can do it. Reinstalled old unit, no m/s tag. Turned water on, checked for leaks, none found. Ran quick wash test, unit filled and drained. Op test good."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS
Near Chardon, OH 44024
Joe O
Job Details: 12/06/2021
"Cc: not drainingReplaced drain pump. Found unit had slow drain. Found chunk of plastic in the end of drain hose, removed. Tested op test ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Willoughby Hills, OH 44092
Jason N
Job Details: 12/06/2021
"Cc unit not cooling. Customer stated unit freezer is fine, ff section is not cold enough about 50 degrees. Confirmed 50 degrees. Ran fan tests, no airflow in ff section. Checked for frost buildup on ff evap, none found, customer had already defrosted unit for 48 hours. Unit needs evaporator fan/harness. Cust also stated the lights in ff section are dim and freezer light is out. Found freezer LED module needs replaced. Quoted for both parts. Customer is calling KA to see if they can get repair covered, they paid for repair. Advised that if KA provides authorization ; ordrng 1 W11087438 (Ff evap harness) and 1 W10695459 (Freezer led)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Painesville, OH 44077
Joe O
Job Details: 12/06/2021
"Installed fill tube heater, water valve, chute, drip tray and insert. Cycled ice maker. Op test ok"
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Kirtland, OH 44094
Jason N
Job Details: 12/06/2021
"Installed parts. Ran diagnostics cycle, all functions passed, op test good."
We serviced a
FRIGIDAIRE DRYER
Model FDG336RES1
Near Mentor-on-the-Lake, OH 44060
Joe O
Job Details: 12/03/2021
"Cc: not heatingRan test cycle, unit heated on initial heat. Gas coils opening. Unit cycling heat. Could not duplicate issue. Built estimate for gas coils if customer continues to have an issue; ordrng 1 5303931775 (coil kit), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Mentor-on-the-Lake, OH 44060
Joe O
Job Details: 12/03/2021
Installed ui and valves. Op test ok
We serviced a
AMANA WASHER
Model NTW4605EW0
Near Cleveland, OH 44144
Marie V
Job Details: 12/03/2021
"Cc that the unit will start but it shuts off. Started unit, stared filling up with water. Canceled cycle and ran diag found error code F5E1 lid switch fault. Replaced lid lock from T/S ran calibration and auto test, pass. Started a cycle with cust. Op test ok; used 1 W11307244 (DOOR LOCK) from stock"
We serviced a
GE WALL OVEN
Model PT956SR1SS
Near North Ridgeville, OH 44039
Gabriel P
Job Details: 12/03/2021
"Preheated unit to 350 and after waiting 10 minutes check temp on cast iron pot it was 363 also preheated on convection bake and temperature was 488 also show customer about calibration settings and how to use it and also explain how unit work ,opt test advise to monitor unit opt test ok"