Service History 45

We serviced a
WHIRLPOOL DRYER
Model WGD7500GW0
Near Avon, OH 44011
Gabriel P
Job Details: 06/17/2021
"Found pulley squeaking replace from t/s,opt test ok"
We serviced a
MAYTAG REFRIGERATOR
Model MFW2055FRZ00
Near Parma, OH 44134
David R
Job Details: 06/17/2021
"Cc unit FF not cooling. Found damper is working correctly but the evap fan is not running. Getting correct power. Will need Evap fan motor *** office to reschedule, place on cancelation list ; ordrng 1 WPW10464673 (Evap fan motor), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ET1RHMXKQ00
Near Cleveland, OH 44135
Marie V
Job Details: 06/17/2021
"Cc that the unit is making ice non stop. Confirmed, found arm for ice maker off place. Corrected issue. Op test ok"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269DRM00
Near Westlake, OH 44145
Marie V
Job Details: 06/17/2021
"Cc that the unit is not making ice. Took temps fresh food section was at 43* and freezer at 9* and ice bin was at 18* but fan was not running. Tried to cycle ice maker, it didnt work , it was trying to cycle but the arm just stays up it goes down and then it goes back up, ran diag check ice box fan good. Unit will need ice maker. Replace ice maker from T/S, tested . Op test ok also I heard diffuser having some trouble to open up, advice cust that that may go any time , told him that I will put that part on this job.; used 1 W10882923 (ICE MAKER ASSY) from stock"
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Euclid, OH 44123
Dan H
Job Details: 06/17/2021
"Customer complaint that door pops open, confirmed, adjusted door strike, op test good"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Euclid, OH 44123
Dan H
Job Details: 06/17/2021
"Customer complaint that unit is not heating, confirmed, found thermal cut off open, installed thermal cut off kit, op test good, customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube"
We serviced a
SAMSUNG DRYER
Model DV56H9100EG/A2
Near Westlake, OH 44145
Marie V
Job Details: 06/17/2021
"Cc that the unit started making a funny noise and it started smelling like something burning. Started unit it smells like something is burning, Took unit apart, check blower wheel , and heater, and all connections on unit, also checked the outside vent. Unit has foil vent, advice cust to replace with flexible metal or rigid metal because is a fire hazard. I put unit back together couldnt duplicate noise and smell starting to go away. Advice cust most likely some lint go to the heater and it burned off already. Unit is working as designed. Op test ok; ordrng 1 DC97-14486E (Heater), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG DRYER
Model MEDE400XW0
Near Westlake, OH 44145
Gabriel P
Job Details: 06/17/2021
"Customer had an electrician and told her there was 220 v when we checked last time there was not but diagnose it again and found thermal cutoff open replace from truck stock,opt test ok ; used 1 280148 (Cutoff tml), and 1 SENIORDISCOUNT (senior discount) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM05
Near Brooklyn, OH 44144
Gabriel P
Job Details: 06/17/2021
"Replace control,and steam ice,opt test ok"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Cleveland, OH 44111
Gabriel P
Job Details: 06/17/2021
"Found no error code and ran calibration and auto test pass ran manually test pass,cannot find issue with unit,is working as design"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Mantua, OH 44255
Brian M
Job Details: 06/17/2021
Cc led under icemaker out Replaced led OP Test Ok
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Cleveland, OH 44109
Corina B
Job Details: 06/17/2021
"Cust showed pop, sent pic CC that the unit does not heat. Confirmed checked the power l1 to n 120 volts. L2 to n 120 volts. L1 to l2 0 volts. Will need an electrician."
We serviced a
CROSLEY WASHER
Model VAW3584GW1
Near Garfield Heights, OH 44125
Corina B
Job Details: 06/17/2021
CC that the unit is broken. Confirmed. Found the tub ring and tub cracked. Will need a new tub and tub ring. Office to reschedule appointment advised cust to replace the plastic vent with a semi or rigid vent. ; ordrng 1 W10371566 (Tub) and 1 WPW10531289 (Tub ring)
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BB2
Near Parma, OH 44134
David R
Job Details: 06/17/2021
"Replace main control, tested oven 350* and burners. Working correctly. Op test ok"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Chagrin Falls, OH 44023
Brian M
Job Details: 06/17/2021
Cc unit not starting Found UI not responding Will need second tech Unit is in a tight spot with dryer on top ; schdld next appmnt for 7/1 THU !
We serviced a
MAYTAG WASHER
Model MHWE250XL00
Near Cleveland, OH 44106
Jason N
Job Details: 06/17/2021
"Cc unit codes during cycle, not finishing cycleRan diagnostics, found codes f6e1 for serial communication error(ACU to MCU), f9e1 for long drain, and LF for low flow. Ran auto cycle, all functions passed, drain out looks good, . Ran drain and spin test, lot of vibration in spin. Found movement in rear of basket, drive belt is half gone, pieces laying inside unit. Unit needs tub, basket and drive belt. Parts not showing in stock at Marcone, office to contact customer. ; ordrng 1 WPW10205253 (Basket) and 1 W11239040 (Rear tub) and 1 W10313497 (Front tub) and 1 WPW10260319 (Drive belt)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS
Near Cleveland Heights, OH 44106
Jason N
Job Details: 06/17/2021
"Cc unit front panel needs replaced due to damage Could not install front panel, new panel was damaged in shipping. Snapped pic. Reordering. Advised customer to inspect new panel upon arrival. Part not showing in stock at Marcone, office to contact customer for next service date. ; ordrng 1 W11416371 (Panel)"
We serviced a
KITCHENAID MICROWAVE
Model KMCS3022GSS2
Near Rocky River, OH 44116
Gabriel P
Job Details: 06/17/2021
"Found unit cavity damage cannot be fix also mag was broken inside like if unit was drop and cabinet on both side was bulk in took pictures,opt test ok ; saved tckt"
We serviced a
WHIRLPOOL WASHER
Model MHWE450WW01
Near Euclid, OH 44119
Dan H
Job Details: 06/17/2021
"Customer complaint that power button is stuck, found power button broken, power button is part of control panel, control panel is no longer available ; ordrng 1 W10283496 (Control panel)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV00
Near Euclid, OH 44132
Joe O
Job Details: 06/17/2021
"Cc: leaking from ice makerFound water valve stuck open. Needs water valve.Water valve out of stock. Office to reschedule; ordrng 1 W11043013 (valve), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID COOKTOP ELE
Model KCGS556ESS02
Near Seven Hills, OH 44131
David R
Job Details: 06/17/2021
Replaced all burners. Missing from when customer got unit. Tested. All 5 are good. Op test ok
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LGHD2369TF2
Near Cleveland, OH 44105
Corina B
Job Details: 06/17/2021
"CC that there is frost in the freezer. Confirmed. Found the evap fan not running. Checked the power at the control 11.89 dc volts. Will need a new evap fan. ; ordrng 1 809069201 (Evap fan), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS
Near Solon, OH 44139
Brian M
Job Details: 06/17/2021
Found noise to still be preset Upon diagnosing found diverter diffuser missing Needs diffuser 0; ordrng 1 W10903468 (Diffuser)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Parma, OH 44130
Marie V
Job Details: 06/17/2021
"Cc that the ice maker box has a lot of frost and one time ice didnt want to come out , they had to clear all frost to get it to work. Tested door ice by putting 2 tablespoons of water, didnt holt it, ice door isnt shutting all the way causing warm air to to the ice maker and melt it, unit will need door ice. Put on LB part number for filter. Part isnt in stock advice cust that we will contact ; ordrng 1 W11423784 (Door ice)"
We serviced a
WHIRLPOOL FREEZER
Model WZF79R20DW03
Near Sheffield Lake, OH 44054
Gabriel P
Job Details: 06/17/2021
Found compressor throwing 11.51 amp and overheating ordering compressor and dryer ; ordrng 1 W10750851 (Compressor) and 1 WPW10143759 (Dryer)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS
Near Richmond Heights, OH 44143
Dan H
Job Details: 06/17/2021
"Customer complaint that water filter is stuck, Removed filter, installed new filter , op test good"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP340PAFW0
Near Lakewood, OH 44107
Corina B
Job Details: 06/17/2021
"CC that the water goes in but does not hear the pump running and never shuts off. Checked the power at the control to the pump and motor 0 volts. Will need a main control and possibly the pump and motor. ; ordrng 1 W10906429 (Control) and 1 W11025157 (Pump and motor), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Bedford Heights, OH 44146
Jason N
Job Details: 06/17/2021
"Cc unit heating problemChecked all thermals, all checked good. Operation test good. Not issues found with unit."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Bedford Heights, OH 44146
Jason N
Job Details: 06/17/2021
"Cc unit offbalance, making lot of noiseRan diagnostics, found code f7e7 for motor unable to reach target rpm. Ran auto test, all functions passed. Ran spin and drain test with large towels. Normal vibration for unit. Advised customer on load sizing and proper loading. If unit experiences offbalance situation, advised customer to pause unit and rearrange load. Unit is working as designed."
We serviced a
MAYTAG DRYER
Model MDE9316AYQ
Near Bedford, OH 44146
Jason N
Job Details: 06/17/2021
"Cc unit not heatingChecked power in to unit, good at 243v L to L. Checked all thermals, all checked good. Ran dryer op test, no power to element. Checked timer, found L wire connection on timer burnt, wire and terminal on timer damaged. Unit needs timer. Customer not repairing, estimate only ; ordrng 1 WP33001631 (Timer)"
We serviced a
WHIRLPOOL OTR MICROWAVE
Model WMH32519HZ4
Near Sheffield, OH 44054
Gabriel P
Job Details: 06/17/2021
"Found capacitor burning customer already bought new unit no point estimate she want to know what was causing the burn,customer will not repair,opt test ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Moreland Hills, OH 44022
Joe O
Job Details: 06/17/2021
"Cc: leaking, door not closing properlyNo floor damage at this time. Customer worried about potential floor damage. Found unit has low water pressure. Found when filling ice maker the water flows to the side of the ice mold. Customer has RO system. Advised customer whirlpool states not to use RO systems with whirlpool products for pressure issues. Needs door. Advised customer we will install parts when door arrives.Office to reschedule; O-emld tckt"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Kirtland, OH 44094
Joe O
Job Details: 06/17/2021
"Cc: not completing cycle, not drainingCustomer stated detergent staining clothes, stated intermittently not finishing cycle. Customer also stated wont run with lid open(this is when it stains the clothing). Advised customer, lid has to be closed to run. Found no stored error codes. Ran auto test. Ran normal cycle. Ran drain and spin. Ran calibration. Unit functioning as designed. Op test ok"
We serviced a
KENMORE RANGE
Model 790.7433311
Near Parma, OH 44130
David R
Job Details: 06/17/2021
Cc bake not working. Found igniter discolored. Not getting correct amps. Usually t/s item but used all mine this week. Ordering. *** office to reschedule ; ordrng 1 12400035 (Igniter)
We serviced a
TAPPAN DISHWASHER
Model MDB124BFS2
Near Cleveland, OH 44135
Corina B
Job Details: 06/17/2021
"CC that the unit is not cleaning the dishes and the unit is leaking. Confirmed. Found the tub is leaking. Will need a new tub. ; ordrng 1 154209301 (Tub), used 1 1OVRSZ (oversized shipping) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Beachwood, OH 44122
Brian M
Job Details: 06/17/2021
Cc unit has buzz sound Found freezer fan cover vibrating Repositioned cover OP Test Ok
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS0
Near Maple Heights, OH 44137
Jason N
Job Details: 06/17/2021
"Cc unit oven not clicking/lightingCustomer states unit not always heating up properly. Ran bake test, ignitor glowing, drawing 2.7a. Ignitor is weak. Unit needs bake ignitor. Replaced using truck stock part. Ran bake test to 350 degrees. Good ignition and preheat. Op test good.; used 1 12400035 (IGNITER) from stock"
We serviced a
AMANA WASHER
Model NTW4651BQ1
Near Mayfield Heights, OH 44124
Dan H
Job Details: 06/17/2021
"Customer complaint of loud screeching noise, found bearings worn out, suspension is worn out, unit needs new gearcase and suspension, customer does not want repair ; ordrng 1 W11454741 (Gearcase) and 1 W10780045 (Suspension), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
GE REFRIGERATOR
Model PFSF6PKXCWW
Near Strongsville, OH 44136
David R
Job Details: 06/17/2021
"Cc ice forming bottom of FF. Found evap drain clogged. Tried steamer, nitrogen tank, boiling water, copper tube. Drain will not come unclogged. Let customer know the whole drain line could be clogged and worse case scenario some object is clogged in the middle which at that point we couldnt get. So setting up return date. Customer to unplug unit 2-3 days prior. Will let thaw out and see if its still clogged up."
We serviced a
WHIRLPOOL OTR MICROWAVE
Model WMH2175XVB2
Near Elyria, OH 44035
Marie V
Job Details: 06/17/2021
"Cc that the turn table does not work, unit heats but not turn. Check continuity pass, tested unit with a cup of water in, didnt work check power has 117V. Spin the table by hand and started again it worked for 5 seconds and then it stopped, unit will need turn table motor. Cust will call if she wants to continue ; ordrng 1 W10210848 (Turn table motor), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL RANGE
Model WEG515S0FS2
Near Chardon, OH 44024
Joe O
Job Details: 06/17/2021
Cc: bake not workingFound pan slid back into igniter harness. Advised customer on loading drawer. Ran test bake. Op test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED2FHEXNB01
Near Elyria, OH 44035
Marie V
Job Details: 06/17/2021
"Cc that the ice maker makes big globes of ice. Confirmed cycled ice maker to verify where the water was going to, it filled all the way and then it started leaking from ice maker. Replace ice maker from T/S, and it cycle , op test ok. ; ordrng 1 4317943 (Icemaker)"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near North Ridgeville, OH 44039
Corina B
Job Details: 06/17/2021
Replaced the control. Ran a calibration. Started a quick wash. Optest ok.
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Moreland Hills, OH 44022
Brian M
Job Details: 06/17/2021
"Cc unit not powering on Found UI not responding and no indicator light on control Needs UI and control, ; ordrng 1 W11170706 (cntrl-elec) and 1 W11112656 (console)"
We serviced a
GE RANGE
Model CGS990SET5SS
Near Chagrin Falls, OH 44022
Dan H
Job Details: 06/17/2021
"Installed new igniter, op test no good , igniter shorted out, reordering igniter ; ordrng 1 WB13K10043 (Igniter)"
We serviced a
WHIRLPOOL RANGE
Model GGG388LXS01
Near Middleburg Heights, OH 44130
David R
Job Details: 06/17/2021
Cc both oven either not working or taking long to heat up. Found both top and bottom igniters not giving correct amps. Replaced both from t/s. Tested both 350*. Good. Op test ok.; used 2 12400035 (IGNITER) from stock
We serviced a
WHIRLPOOL RANGE ELE
Model WFC310S0EW3
Near Elyria, OH 44035
Marie V
Job Details: 06/17/2021
Replace infinite switch and all burners. Tested all burners . Op test ok.
We serviced a
WHIRLPOOL DRYER
Model WED8540FW2
Near Chagrin Falls, OH 44023
Dan H
Job Details: 06/17/2021
"Installed new control, op test good"
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGW00
Near Strongsville, OH 44149
David R
Job Details: 06/17/2021
Replaced the left door. Tested. Good. Op test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Elyria, OH 44035
Marie V
Job Details: 06/17/2021
"Cc that the unit stopped cooling and that the freezer section is working like a fresh food section. Took temps 66* on fresh food section and 17 to 2* in freezer. Found evaporator frosted over, forced unit to defrost and check the ohms reading on thermistor it was at 22kohms. Called BJ confirmed diag unit will need control board and thermistor. Defrosted evapo,.; ordrng 1 W11203924 (Control) and 1 WPW10384183 (Thermistor)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSC23C8EYB02
Near Chardon, OH 44024
Dan H
Job Details: 06/17/2021
"Customer complaint that unit is not cooling in fresh food section , fresh food section temperature at 60 degrees, at the top and 39 at the bottom, found fresh food section evaporator frozen solid, unit needs new control and thermistor , thermistor is out of stock so not scheduling return appointment ; ordrng 1 WPW10235503 (Cntrl) and 1 W10316760 (Thermistor), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL ICEMAKER
Model GI15NDXZS0
Near Strongsville, OH 44149
Corina B
Job Details: 06/17/2021
Replaced the pump. Started a cycle. Started to make ice. Optest ok.
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269VEB
Near Beachwood, OH 44122
Brian M
Job Details: 06/17/2021
Cc of no ice Found ice jammed in fins and broke mold Replaced icemaker OP Test Ok
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ06
Near Cleveland, OH 44104
Jason N
Job Details: 06/17/2021
Cc unit freezing product in ff sectionCustomer showed popCustomer stated all food in ff section is freezing. Found customer is not using ice maker but ice maker is still active. Turned off ice maker operation. Ran thermistor tests and fan tests. All passed. Advised customer to leave ice maker turned off if not using. Op test good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HBS00
Near Painesville, OH 44077
Joe O
Job Details: 06/17/2021
Installed led module. Op test ok
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Elyria, OH 44035
Gabriel P
Job Details: 06/17/2021
"Found an off balance load error code clear and ran calibration test pass,opt test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHB00
Near Cleveland, OH 44104
Jason N
Job Details: 06/17/2021
"Cc unit not cooling in both sectionsFound unit is cooling, good frost patter, no airflow to either section, evap fan not working. Checked power to fan, good at 119v. Unit needs evaporator fan. Replaced using truck stock fan. Airflow returned to both sections. Advised customer to allow several hours for unit to return to desired temps. Op test good. ; used 1 WP2315539 (MOTOR-EVAP) from stock"
We serviced a
GE WASHER
Model GTWN4950L0WS
Near Beachwood, OH 44122
Brian M
Job Details: 06/17/2021
"Cc unit not always cycling all the way but she can unplug it and wait and retry and it goes Found motor flashing 8 times, according to tech sheet needs motor replaced ; ordrng 1 WH20X10066 (washing machine moto), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED7600XW0
Near Painesville, OH 44077
Joe O
Job Details: 06/17/2021
Installed idler pulley. Ran test cycle. Op test ok
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Lakewood, OH 44107
Corina B
Job Details: 06/16/2021
"CC that the unit never cooled. Ran step 38 at 99 165 watts to 140 watts back up. The control would start bouncing around. Called t/l checked pressures 0 psi on both sides. Used nitrogen with soap could not find a leak. Called t/l Robert to replace 3 way valve and the suction line. Will need a new ui, control, compressor, 3 way valve, suction line drier. ; ordrng 1 W11084143 (3 way valve) and 1 W11199420 (Suction line) and 1 W11393142 (Compressor) and 1 W11093037 (Control) and 1 W11227903 (Ui)"
We serviced a
KENMORE DRYER
Model 110.87561601
Near Painesville, OH 44077
Joe O
Job Details: 06/16/2021
"Cc: not workingFound heater wires shorted together. Needs heater wire repair kitsCustomer does not want to repair at this time; ordrng 2 279457 (wire)s, used 1 SHIPPING (shipping and handling) from stock"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Brooklyn, OH 44144
Corina B
Job Details: 06/16/2021
Replaced the shifter. Ran calibration. Ran the tach. Optest ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM04
Near Willoughby, OH 44094
Dan H
Job Details: 06/16/2021
"Customer complaint of no ice and water, confirmed, found ice maker valve seeping again, changed valve from customer surplus, ice and water work now, op test good"
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH01
Near Parma, OH 44134
Corina B
Job Details: 06/16/2021
CC that there is water leaking into the fridge. Confirmed. Found a gap on the right side of the cabinet. Called t/l unit is non repairable.
We serviced a
KENMORE DRYER
Model 110.6800201
Near Parma, OH 44129
Marie V
Job Details: 06/16/2021
"Cc that the unit is making a loud noise. Confirmed, noise is coming from pulley and rollers. Replace dryer kit from T/S, ran unit. Op test ok; used 1 4392067 (DRYER REPAIR KIT) from stock"
We serviced a
ROPER WASHER
Model RTW4516FW2
Near North Olmsted, OH 44070
Marie V
Job Details: 06/16/2021
"Cc that the unit is making a loud noise when agitating. Confirmed, found pulley loose. Adjusted, and added lock tite. And told cust about how much clothes should be put per load and detergent. Also found a little bit of oil coming out of the gearcase, is working good at this point but I also advise cust about it. Op test ok; ordrng 1 W11454741 (Gearcase), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFTR1835VW0
Near Euclid, OH 44119
Jason N
Job Details: 06/16/2021
"Cc customer needs ice maker installed Customer stated he has ice maker. Could not install ice maker, ice maker is wrong model for this unit. No parts listed for ice maker in parts lookup or on Frigidaire site, called BJ. BJ called marcone, found right ice maker kit for unit; ordrng 1 IM117000 (Ice maker kit)"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SFZ0
Near Wellington, OH 44090
David R
Job Details: 06/16/2021
Cc unit start button not working. Found control panel not working properly. Ordering control panel ; ordrng 1 W10880558 (Control panel)
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Euclid, OH 44117
Jason N
Job Details: 06/16/2021
"Cc unit not completing cycles.Ran diagnostics, found codes f8e6 for water hazard, f0e5 for offbalance load, f0e9 for offbalance pause and f8e1 for no fill. Could not run diagnostics, or components tests. Found lid strike is broken off. Unit will need lid strike before any more diagnostics can be made. Part not showing in stock on Marcone, office to contact customer for next service date. ; ordrng 1 W11457841 (Strike)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Avon, OH 44011
Gabriel P
Job Details: 06/16/2021
"Replaced wash motor assembly, ran calibration and auto test pass."
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BW2
Near Cleveland, OH 44108
Jason N
Job Details: 06/16/2021
"Installed manifold, found RF orifice tube cracked, and LF orifice tube is twisted. Both will need replaced. Removed knob from RF burner, advised customer not to use this burner until we repair. ; ordrng 1 W11028738 (Orifice holder LF) and 1 W11050487 (Orifice holder RF)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM354ESS
Near Rocky River, OH 44116
Gabriel P
Job Details: 06/16/2021
Unit was badly damaged tub and door advised employee that whirlpool not be covering repair call whirlpool spoke to chris
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Cleveland, OH 44108
Jason N
Job Details: 06/16/2021
"Cc unit coding Lo Flo F8Customer showed popFound unit water inlet connections tied together on both hot and cold. Could not split connections as customer has y-connector on plastic valves which are corroded/seized. Will break valves trying to remove. Advised customer to replaced source valves and separate hot and cold lines. Ran quick wash, water pressure coming in is reduced. Advised customer to contact plumber at this point."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Cleveland Heights, OH 44106
Jason N
Job Details: 06/16/2021
"Cc unit warming up again Customer states unit started warming in freezer section, ice was melting in container. Customer had set temperature down to -3 degrees in freezer, and 37 degrees in ff section. Unit has been working normally for the past few weeks with those settings. Inspected unit, temps in ff section at 40 degrees, freezer reading. -2 degrees. No frost buildup on either evaporator. Check compressor health, ran test 4, 3 way valve shifting properly, compressor speed good, condenser fan running. Unable to determine any failure at his time, unit is working as designed. Advised customer we would have to come out and see unit in failure for us to determine course of action for repair. Retrieved control for return."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302EBS00
Near Strongsville, OH 44136
David R
Job Details: 06/16/2021
Replaced right door gasket. Conformed. Tested. Good. Op test ok
We serviced a
GE WASHER
Model GFW490RSK0WW
Near Geneva, OH 44041
Jeff M
Job Details: 06/16/2021
The units bearings are bad. Customer does not need an estimate he will just buy a new one
We serviced a
MAYTAG REFRIGERATOR
Model M1TXEGMYW01
Near Ashtabula, OH 44004
Jeff M
Job Details: 06/16/2021
Evaporator fan stopped moving replaced with truck stock unit tested good; used 1 WP2315539 (Fan) from stock
We serviced a
WHIRLPOOL RANGE
Model wfe540h0es1
Near Cleveland Heights, OH 44118
Jason N
Job Details: 06/16/2021
Installed bake element. Ran bake test to 350 degrees. Good preheat and cycle. Op test good.
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Ashtabula, OH 44004
Jeff M
Job Details: 06/16/2021
The unit is getting power and control board is not responding main control board has failed needs a new control board; ordrng 1 W11498797 (Control) and 1 S
We serviced a
MAYTAG WASHER
Model MVWX500XW1
Near North Olmsted, OH 44070
Marie V
Job Details: 06/16/2021
"Cc that the unit does not always fills with water to wash the clothes and that when is finally done does not spins out the water out of the clothes and then it takes a long time to dry in the dryer. Ran diag got error code ff7e1 basket speed sensor fault, f7e7 motor unable to reach target rpm. Ran test tachometer , no good. Unit will need shifter. Replace shifter from T/S, ran calibration,pass , ran auto test ,pass op test ok; used 1 WPW10006355 (ACTUATOR) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Brooklyn, OH 44144
Dan H
Job Details: 06/16/2021
"Customer complaint that unit is not starting, found loose connection at power box connection, wire nut is not holding, installed new wire nut, op test good"
We serviced a
MAYTAG DISHWASHER
Model MDB9150AWQ
Near Strongsville, OH 44149
David R
Job Details: 06/16/2021
"Cc unit not working. Unit getting 120. Checked and found control has burn marks on it. Shorted. Ordering control *** office to reschedule ; ordrng 1 WP99002825 (Control), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Strongsville, OH 44136
David R
Job Details: 06/16/2021
"Missing striker, ordering ; ordrng 2 W11457841 (Striker)s"
We serviced a
MAYTAG DRYER
Model MED5500FW0
Near Avon Lake, OH 44012
Gabriel P
Job Details: 06/16/2021
"Cc unit not working properly and delicate cycle temp too high, ran delicate cycle. Took temps on vent outlet 97F, inside unit 107F on delicate cycle. opt test good. Serial and model in file dont match the unit in customers house."
We serviced a
KITCHENAID RANGE
Model KSDG950ESS2
Near Cleveland Heights, OH 44118
Jason N
Job Details: 06/16/2021
"Cc unit fan staying on after oven shutdown, possible temperature issue. Advised customer cooling fan will stay on after oven is shutdown until safe temperature is reached. Ran diagnostics, no codes. Ran bake test to 300 degrees, let cycle. Temperature reading correct. No issues found with unit, working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW0
Near Parma, OH 44129
Corina B
Job Details: 06/16/2021
CC that the sheets come out wet. Ran diag F0E5 OFF BALANCE LOAD DETECTED. Service pointer W10754551B to replace the control. Will need a control. ; ordrng 1 W10634026 (Control)
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Strongsville, OH 44136
David R
Job Details: 06/16/2021
"Replaced drain pump. Tested, good. Op test ok"
We serviced a
WHIRLPOOL RANGE
Model WFG361LVQ1
Near Cleveland, OH 44111
Corina B
Job Details: 06/16/2021
CC that the bake does not always turn on. Found the harness not have the insulation. Will need a new harness. ; ordrng 1 WPW10701462 (Harness) and 1 WP9758079 (Igniter)
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFSS2614QS6A
Near Westlake, OH 44145
Marie V
Job Details: 06/16/2021
"Cc that the unit is leaking and that is not all the time that leaks. They turned the water off and keep leaking , had cust turn the water back on to test, check at the door, no leaks so put some water at the drain tube from evap side. Found main tube not attached all the way causing it to leak every time it goes into a defrost. Drain tube was not completed attached to the cabinet so every time unit started the defrost , all the water was coming out instead going inside tube. Corrected issue, Tested unit at the door and also turned ice maker on to check lines. Op test ok"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDZ0
Near Mentor, OH 44060
Jeff M
Job Details: 06/16/2021
Customer states that the dishwasher was leaking she told me she walked in one night and the floor was covered in water and appeared that the dishwasher was filling while I was in the off position. I tried to duplicate the issue I was not able to. Customer told me that she originally shut the water valve off for the dishwasher. She actually never shut the water valve off for the dishwasher she shut the hot water valve off for her sink there was still water going to the dishwasher the entire time. I was unable to duplicate any issue. Unit appears to be working fine. I told her go ahead and use the machine as normal.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Middleburg Heights, OH 44130
David R
Job Details: 06/16/2021
"Cc unit made loud screeching noise, sound like coming from icemaker up top, customer turned Icemaker off. Went through diagnostics, no icemaker error codes. Icemaker fan is not working/not running properly. Ordering Icemaker fan ***office to reschedule ; ordrng 1 W10846539 (Icemaker fan), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near North Ridgeville, OH 44039
David R
Job Details: 06/16/2021
"***Flag Account Cc unit not washing because of broken part. Found striker broken. Gave estimate to customer; ordrng 1 W10837741 (Striker), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
GE REFRIGERATOR
Model PSHF6TGXCDBB
Near Kirtland, OH 44094
Joe O
Job Details: 06/16/2021
Installed defrost heater. Op test ok
We serviced a
KITCHENAID REFRIGERATOR
Model KSCS25FKSS01
Near Cleveland, OH 44124
Joe O
Job Details: 06/16/2021
Replaced hinge and cam. Op test ok
We serviced a
WHIRLPOOL DISHWASHER
Model GU1100XTLB1
Near Seven Hills, OH 44131
Dan H
Job Details: 06/16/2021
"Customer complaint that unit flooded kitchen, found door gasket had fallen out, found dried hard glue in gasket groove all around dishwasher(see pics), unable to scrape groove clear, new gasket would not seat in groove unit needs new door gasket and tub, part is out of stock so not scheduling return appointment ; ordrng 1 W10542314 (Gasket) and 1 W10413848 (Tub)"
We serviced a
GE DISHWASHER
Model GDT695SSJ0SS
Near Mentor, OH 44060
Joe O
Job Details: 06/16/2021
"Cc: not startingFound control not sensing door latch. Ohmed out latch at control. Needs control; ordrng 1 WD21X24901 (Control), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS2
Near Willoughby, OH 44094
Joe O
Job Details: 06/16/2021
"Cc: intermittently shutting down mid cycleCustomer stated unit will sometimes run through a full cycle, and sometimes it will shut down(power off) mid cycle. F9e1(diverter cant find position)f5e1(door stuck open) f6e4(float switch open) f6e3(suds/air in pump). Found unit leaking from sump assembly. Needs sump assemblyCustomer does not want to repair at this time ; ordrng 1 W10902372 (pump&motor), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
JENN-AIR WALL OVEN
Model JJW2830WS02
Near Eastlake, OH 44095
Joe O
Job Details: 06/16/2021
Installed blower fan. Ran test bake. Op test ok
We serviced a
FRIGIDAIRE DISHWASHER
Model TH23319693
Near Willoughby, OH 44094
Jeff M
Job Details: 06/16/2021
The end of the hose was plugged op tested good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Westlake, OH 44145
Marie V
Job Details: 06/16/2021
"Cc that the fresh food section is not cooling. Took temps found 66* on fresh food section and 0* on freezer. Took evap cover off and found drain tube clogged and it blocked the air vent that goes to FF, when was going to start to defrost drain tube , unit started defrost mode, defrosted all ice and drain tube . Op test ok"