Service History 463 - Fred's Appliance

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW0

Near LaGrange, OH 44050

David R

Job Details: 03/22/2021

"Cc some loads not coming out dry. No error codes. Ran diagnostics cycle, good. Ran a factory calibration, good. Ran component test mode. All spin modes are working. Advised customer of making sure spin is turn on, recommend fast. Can also use the drain/spin cycle for heavier or any loads to help dry more as well. Put a load of rowels in. Went through and got them wet. Ran a drain and spin cycle on fast. Good. Op test ok."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ00

Near Oberlin, OH 44074

David R

Job Details: 03/22/2021

"Cc unit not cooling on FF side. Found the the diffuser is not opening, motor not moving, found build up of ice. Removed ice from inside diffuser and motor still not moving. Gave estimate to customer. Customer said unit still under warranty, just got 6 months ago. Do not have receipt. No SVC collected. Customer calling whirlpool. ; ordrng 1 W11164593 (Diffuser), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL SXS REFRIGERATOR

Model WSF26C2EXF01

Near Euclid, OH 44132

Joe O

Job Details: 03/22/2021

Cc: Leaking from water filter when dispensing waterFound water leaking from filter housing when filter is installed. Needs filter housingAlso advised customer to order new filter before return; ordrng 1 WPW10238123 (housing)

We serviced a

WHIRLPOOL DBL WALL OVEN

Model GBD277PRS01

Near Warrensville Heights, OH 44128

Joe O

Job Details: 03/22/2021

"Cc: no display, only oven lights are workingFound ui will make noise but unit will not start. Found control receiving proper power. Needs controlControl is no longer available. ; ordrng 1 8303883 (Control)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Chesterland, OH 44026

Joe O

Job Details: 03/22/2021

"Cc: leaking from rear seam on tubFound unit leAking from gap in tub seam. Needs tubTub out of stock, office to reschedule; ordrng 1 W11409866 (Tub)"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Lorain, OH 44053

Marie V

Job Details: 03/22/2021

"Cc that the unit leaves white spots on black clothes, ran diag no error codes. Cold valve and hot valve are good. advice cust to use 1 to 2 tablespoons of detergent and 6 to 7 bath towels = a full load. Advice to dilute the fabric softener to avoid staining clothes. Cust is using affresh to clean washer . Op test ok."

We serviced a

CROSLEY WASHER

Model CAW9244DW0

Near Cleveland, OH 44108

Jason N

Job Details: 03/22/2021

"Installed main control. Ran auto test and calibration. All functions passed. Customer started normal wash cycle. Unit filled with water to proper level, advanced into wash cycle. Operation test good."

We serviced a

MAYTAG WASHER

Model LAT5005AAE

Near Madison, OH 44057

Jeff M

Job Details: 03/22/2021

The smell the customer was smelling was coming from the motor. All the year oil leaked out the bottom of the machine causing the transmission to require a lot more power to move because its starting to freeze up. Most the parts required to even fix this machine are discontinued

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Lorain, OH 44052

Marie V

Job Details: 03/22/2021

"Cc that she wash washing a rug and that when she look inside it was still wet so she set it to drain and spin and the rug was still there soaking wet. Ran diag found error code of F0E5 off balance , F0E2 over suds condition detected , F7E7 motor unable to reach target RPM. Ran auto test, pass. Advice cust to clean washer with affresh once a month and if unit goes of balance or more than 1-2 tablespoons of detergent is been use will cause some problems on unit and make the unit go into a float mode just like when we plugged unit in. 6-7 bath towels = a full load. Ran calibration op test ok"

We serviced a

WHIRLPOOL WASHER

Model GHW9100LW2

Near Chagrin Falls, OH 44023

Brian M

Job Details: 03/19/2021

Installed tub boot Turned unit around installed hoses Ran test cycle OP Test Ok

We serviced a

GE DISHWASHER

Model GDF610PMJ2ES

Near Madison, OH 44057

Jeff M

Job Details: 03/19/2021

The unit does not register the door being closed needs a new latch and control board; ordrng 1 WD21X24900 (Control) and 1 Ship and 1 WD21X10490 (Lock)

We serviced a

MAYTAG REFRIGERATOR

Model MFF2055DRE00

Near Ravenna, OH 44266

Brian M

Job Details: 03/19/2021

"Cc unit not cooling properly Found frost build up on outer evap wall Tried to put unit into forced defrost would not go Needs control and advised on replacing wiring harness in freezer ; ordrng 1 WPW10487766 (harns-wire) and 1 W11035836 (cntrl-elec), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Streetsboro, OH 44241

Brian M

Job Details: 03/19/2021

Cc unit not filling Found valve not opening all the way to allow a full fill Needs after valve ; ordrng 1 WPW10327249 (water intake valve)

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS09

Near Ravenna, OH 44266

Brian M

Job Details: 03/19/2021

Cc not starting Found customer closing door to softly causing switches not to work Advised on closing properly OP Test Ok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ01

Near Streetsboro, OH 44241

Brian M

Job Details: 03/19/2021

Installed gasket OP Test Ok

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW1

Near Garrettsville, OH 44231

Brian M

Job Details: 03/19/2021

Installed tub hub and washplate OP Test Ok

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Avon Lake, OH 44012

Marie V

Job Details: 03/19/2021

"Called cust, part hasnt arrived yet. Reschedule her for nex Wednesday the 24, if the part gets there before cust would like to be in a cancellation list,please and thank you.; schdld next appmnt for 3/24 WED !"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Olmsted Falls, OH 44138

David R

Job Details: 03/19/2021

"Motor will not come off from bracket, impeller is stripped. New solenoid is having problems as well. ; ordrng 1 W11265135 (Ui) and 1 WPW10309864 (Divider bracket) and 1 W10118612 (Divider) and 1 WPW10309866 (Solenoid)"

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Dorset, OH 44032

Brian M

Job Details: 03/19/2021

Installed control and valve Ran auto test and calibration OP Test Ok

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Mayfield Heights, OH 44124

Jason N

Job Details: 03/19/2021

"Cc unit shuts off after 5-10 minutesCustomer stated unit will shut off after 5-10 minutes into cycle, will have to let sit for a few hours, then unit will be able to be restarted. Ran dryer op test, unit shut down after 1 minute. Checked connections in back of unit, found N not connected to terminal block, G just hanging inside. Corrected power cord installation. Ran operation test for 10 minutes on high, dryer cycling properly. Op test good."

We serviced a

GE RANGE

Model JB750SJSS

Near Roaming Shores, OH 44085

Brian M

Job Details: 03/19/2021

Installed handle

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Strongsville, OH 44149

David R

Job Details: 03/19/2021

"Replaced both parts. Tested. Ran a test diagnostics cycle. Good. Went through factory calibration. Tested quick wash, good. All components functions are correct. Op test ok"

We serviced a

FRIGIDAIRE RANGE

Model FFEF3018LSD

Near Madison, OH 44057

Jeff M

Job Details: 03/19/2021

Installed the new part op tested good.

We serviced a

WHIRLPOOL DRYER

Model WETLV27HW0

Near Beachwood, OH 44122

Joe O

Job Details: 03/19/2021

"Cc: long dry timesFound unit did not have good air flow. Pulled lint screen, found lint screen completely blocked up. Advised customer to clean lint screen every load. Op test ok"

We serviced a

JENN-AIR DISHWASHER

Model JDTSS245GX0

Near Broadview Heights, OH 44147

David R

Job Details: 03/19/2021

Replaced parts. Tested. Good. Op test ok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ05

Near Broadview Heights, OH 44147

David R

Job Details: 03/19/2021

"Cc of fan noise in FZ. Loud. Could hear as I was coming through front door. Saw a little bit of ice build up on back FZ evap cover. Gasket test good. Took cover off to check fan, ice/frost building up on evap. Motor is not spinning around, just stuck going back and forth. Also looks like defrost issue. Will need fan motor, comes with harness for evap. Will need to steam all ice build up from evap. Removed enough ice for noise not to happen for now.**customer paid SVC. Do not order parts ** customer calling whirlpool ** 2 job count; ordrng 1 WPW10276647 (Fan motor with harness), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF540CWBM01

Near University Heights, OH 44118

Joe O

Job Details: 03/19/2021

"Cc: chatter when getting water, ice maker bail arm not functioningFound bail arm came out of ice maker. Not seated correctly. Found unit is making hollow cubes. Found low water pressure at water dispenser. Placed water filter bypass on filter housing, found water pressure returned and chatter stopped. Customer needs new water filter."

We serviced a

KITCHENAID RANGE

Model KFGG500EWH3

Near Seven Hills, OH 44131

David R

Job Details: 03/19/2021

"Cc when delivered unit control panel crack, also cannot put racks on top or 2nd top shelf. Tested. First self only went half way scrapping sides and same with 2nd shelf. Found frame is bent on top left not allowing shelves to completely sit correctly. Called techline. Documented that frame is bent in oven, non repairable. Techline said for customer to call customer service with file number. ; O-emld tckt"

We serviced a

KITCHENAID REFRIGERATOR

Model KFCS22EVMS4

Near Shaker Heights, OH 44122

Joe O

Job Details: 03/19/2021

"Cc: low water pressure, chatterPlaced bypass on filter housing, found water pressure returned. Needs water filter."

We serviced a

MAYTAG WASHER

Model MVWB765FW1

Near Mentor-on-the-Lake, OH 44060

Jeff M

Job Details: 03/19/2021

The machine had an overload code I cleared the code I went through proper loading procedure with the customer unit tested good

We serviced a

FRIGIDAIRE FREEZER UPRIGHT

Model LFFU7165DW1

Near Mentor, OH 44060

Jeff M

Job Details: 03/19/2021

Upon my arrival the unit had an average temperature of about 10* inside the machine its been running. correctly for about a week now. I was unable to duplicate an issue everything appears to be normal. The unit is plugged into a GFI outlet I do know its not recommended to have appliances plugged into GFIs. But the unit is operating correctly at this time

We serviced a

KITCHENAID MICROWAVE

Model KMBS104ESS02

Near Chagrin Falls, OH 44022

Jason N

Job Details: 03/19/2021

Installed control board. Unit display now fully functional. Ran heat op test. All functions normal. Op test good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Cleveland, OH 44127

Dan H

Job Details: 03/19/2021

"Installed new sump assembly and control, op test good"

We serviced a

WHIRLPOOL DRYER

Model WGD4850HW0

Near South Euclid, OH 44121

Dan H

Job Details: 03/19/2021

"Customer complaint that drum is not spinning, confirmed, found motor pulley broken and belt slipped off, belt is good, unit needs new motor pulley, customer does not want repair at this time ; ordrng 1 WP8066184 (Motor pulley), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED49STBW1

Near Lorain, OH 44052

Gabriel P

Job Details: 03/19/2021

"Found latch broken,ordering ; ordrng 1 WPW10569603 (Latch)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ

Near Strongsville, OH 44136

Corina B

Job Details: 03/19/2021

CC that the doors were taken off. Found screws missing. Will need new screws; ordrng 5 WPW10297485 (Screws)s and 3 WPW10308751 (Screw)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM01

Near Cleveland Heights, OH 44112

Dan H

Job Details: 03/19/2021

"Customer complaint that unit is not working, confirmed, found slashes on display, unable to turn unit on, unit needs new control ; ordrng 1 WPW10503278 (Cntrl)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Avon, OH 44011

Marie V

Job Details: 03/19/2021

Replaced dispenser motor. Cust tested. Op test ok

We serviced a

MAYTAG DRYER

Model MEDB765FW0

Near North Ridgeville, OH 44039

Marie V

Job Details: 03/19/2021

"Cc unit is taking too long or not dry. Depending on cycle it will shut down in 2 min. Ran diag found error code of F2E1 UI stuck button, F4E4 L2 line voltage error. When ran auto test on dryer it showed L1 118V L2 121V 239 total. Teste power coming in o unit from L1 to N 121V from L2 to N 121V from L1 to L2 243V. Tested unit on normal and time dry it works and it cycles but when I put unit on diag and try to do a auto test will showed error on L2 line V. Unit will need main control. Also found foil vent tangled behind unit. Explain cust that those flexible foil vents are a fire hazard that they should be replaced and that it should be straight up to the vent at the home. This will cause a long time dry as well. ; ordrng 1 W11089308 (Control)"

We serviced a

ROPER DRYER

Model RED4516FW0

Near North Ridgeville, OH 44039

Corina B

Job Details: 03/19/2021

"CC that the unit is not heating. Checked the voltage at the terminal block, good. Checked the fuses, good. Checked the heater, good. Checked the thermostat 240 when running. Jumped the thermostat out started heating. Will need the thermostat. ; ordrng 1 WP3387134 (Thermostat)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Cleveland Heights, OH 44106

Dan H

Job Details: 03/19/2021

"Installed new led board, op test good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near South Euclid, OH 44121

Joe O

Job Details: 03/19/2021

"Cc: ice bin stuckFound ice build up jamming ice bin, not allowing it to be removed. Broke up ice build up. Found frost build up on ice, believe ice bin not seated correctly, frost was on sides of ice. Chute, and bin all sealing. Op test ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ

Near Willoughby Hills, OH 44094

Jeff M

Job Details: 03/19/2021

The water pressure to the refrigerator is very good customer told me she had a water valve replaced. Customer was still concerned about the cloudiness of the water I explain to her that is the water being aerated. Its an unintentional effect caused by the water valves at the water passes through the reservoir and the filter with the water being manipulated and pushed through all those different systems the water becomes aerated there is nothing that anyone can do about it its the nature of the beast.

We serviced a

WHIRLPOOL SXS REFRIGERATOR

Model WSF26C2EXF01

Near Euclid, OH 44132

Joe O

Job Details: 03/19/2021

Installed water lines. Tested water and ice maker. Op test ok

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Seven Hills, OH 44131

David R

Job Details: 03/19/2021

"Cc of unit flashing on clean. Looked around and found that the wire connection to float switch was not connected and sitting tucked under hose. Dont know if ever connected. Reconnected. No more lights flashing. Ran test diagnostics, good. Op test ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ00

Near Avon, OH 44011

Gabriel P

Job Details: 03/19/2021

"Cc not making ice. Ordered ice shoot but wrong color still replaced part for customer to be able to get ice, ordering correct color for part will need to reschedule.; ordrng 1 W11423781 (Ice door)"

We serviced a

MAYTAG WASHER

Model MVWB755DW0

Near Bay Village, OH 44140

Gabriel P

Job Details: 03/19/2021

"Gearcase leaking lots oil and agitator stripped completely gave estimate customer will not repair ; ordrng 1 W10754158 (Motor) and 1 W10754161 (Rotor) and 1 W11455453 (Gearcase) and 1 W10902814 (Agitator), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC0

Near Cleveland, OH 44128

Jason N

Job Details: 03/19/2021

"Cc unit making banging sound and error codes.Ran diagnostics, found code f0e2 for oversuds. Ran auto cycle, all functions normal. Inspected unit, nothing unusual found inside. Ran wash test with load of clothing, switched over to drain and spin on max speed, no abnormal vibrations or noises. Advised customer about load sizing, avoiding mixed materials, and reducing amount of detergent per load. Unit is working as designed at this time."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS01

Near Euclid, OH 44132

Jeff M

Job Details: 03/19/2021

The endcap is broken needs a new endcap; schdld next appmnt for 3/24 WED PM

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ

Near Avon, OH 44011

Corina B

Job Details: 03/19/2021

Replaced the ice maker and chute. Cycled the ice maker. Optest ok.

We serviced a

JENN-AIR DBL WALL OVEN

Model JJW2730WS02

Near Avon Lake, OH 44012

Corina B

Job Details: 03/19/2021

Replaced the upper and lower blower fan. Cleared codes. Heated ovens. Optest ok. ; used 1 SHIPPING (shipping and handling) from stock

We serviced a

JENN-AIR REFRIGERATOR

Model JFC2290REM00

Near Westlake, OH 44145

Corina B

Job Details: 03/19/2021

CC sticking too far out on left side. Recentered fridge. Customer said it was good.

We serviced a

WHIRLPOOL RANGE

Model WEGA25H0HN0

Near Willowick, OH 44095

Jeff M

Job Details: 03/19/2021

The unit has a communication error needs a new user interface; ordrng 1 W11339753 (Ui)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Cleveland, OH 44109

Jason N

Job Details: 03/19/2021

"Installed UI panel. UI powered on. Tested dispense, op test good."

We serviced a

CROSLEY WASHER

Model CAW38125HW

Near Cleveland, OH 44111

Jason N

Job Details: 03/19/2021

"Cc unit not filling with water.Ran diagnostics, found code f8e1 for no fill/low fill. Ran auto test, hot water not filling. Found valve on wall turned off. Turned on, no pressure. Found source valve to water heater in basement turned off, water heater is not working. Customer does not know anything about it. Advised him he can run tap cold temperature option if no hot water is available, but other temperature options will not work correctly. Unit is operating as designed."

We serviced a

FRIGIDAIRE REFRIGERATOR

Model LFSS2312TP2

Near Painesville, OH 44077

Jeff M

Job Details: 03/19/2021

They sent the wrong part again. I took a picture of the part next to the fridge you can clearly see its too big I also took a picture of the part number. I have both parts with me to return.

We serviced a

WHIRLPOOL DRYER

Model MEDC465HW

Near Cleveland, OH 44111

Jason N

Job Details: 03/19/2021

"Cc unit taking too long to dry.Checked heat and airflow from unit, good heat and airflow from unit, cycling to 185 degrees on high heat. Unable to determine airflow through building venting. Maint. Stated he knows its an extremely long vent run through the building. The unit is working as designed, advised customer that venting will need inspected and possibly modified to meet unit needs for airflow."

We serviced a

WHIRLPOOL DRYER

Model MEDB955FC0

Near Westlake, OH 44145

Gabriel P

Job Details: 03/19/2021

When arrive unit was running and it didnt throw error code but customer show me a video so I ran diagnostics and found 5 new errors f4e1 Heater 1 Failure or Connector Problem and f4e2 Heater 2 Failure or Connector Problem and f4e3 Restricted Airflow and f4e4 L2 Line Voltage Error and f4e5 High Limit call senior technician for assistance we took voltage from unit when running and it never drop voltage check all connections on control they are good took unit apart check wires going to heater good did not found no loose or broken wires all looks good my senior tech told me to call whirlpool tech line spoke to robert explain him everything I done and he said it could be a motor issue or control order both if it still show and l2 replace harness next ordering motor and control File#7730284073; ordrng 1 W11448775 (Motor drive) and 1 W11365798 (Control)

We serviced a

ELECTROLUX WASHER

Model EFLS527UIW0

Near Mentor, OH 44060

Jeff M

Job Details: 03/19/2021

Customer states that the unit is leaking I found that the door was really dirty I cleaned door unit tested good

We serviced a

WHIRLPOOL WALL OVEN

Model WOS92EC0AS04

Near North Royalton, OH 44133

Marie V

Job Details: 03/19/2021

"Cc that the unit is not heating up to temp and tha the convection fan isnt working , started unit on convection and fan never turned on unit. Theres nothing preventing it from spinning. Ran a testing on oven and check all relays on control ,pass . Temp sensor was out of range replaced it and calibrated control. Took unit out and check for power has 120V when I touch the plug fan started working one I let go stopped. Theres plugged loose on new fan will need new one.; ordrng 1 W10860984 (Convection fan)"

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS1

Near Fairview Park, OH 44126

Gabriel P

Job Details: 03/19/2021

Inner door gasket was replaced and leveled unit correctly. Called whirlpool because the inner seal is still rubbing with the racks. Whirlpool will contact customer after they review the issue with unit.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM05

Near Olmsted Township, OH 44138

Marie V

Job Details: 03/19/2021

Replaced water valve and unclogged drain tube. Turned ice maker on it cycle. Op test ok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM

Near Cleveland, OH 44104

Dan H

Job Details: 03/19/2021

"Customer complaint that freezer section light is not working, led in freezer section is working, unable to duplicate the problem, unit is operating as designed"

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW

Near Cleveland, OH 44111

Jason N

Job Details: 03/19/2021

"Cc unit not draining all the way/wet clothes. Ran diagnostics, found codes f0e2 for oversuds and f7e7 for motor unable to reach target rpm. Ran auto test, all functions passed. Checked under unit, inspected belt pulley, motor connections. All look good. Basket spinning freely. Ran drain and spin, unit functions normal. Advised customer that unit may be overloaded and/or going into offbalance which is reducing spin speed. Advised load sizing and avoiding mixed material loads. Unit is working as designed at this time."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Fairview Park, OH 44126

David R

Job Details: 03/19/2021

"Cc of noise. Intermittent. Checked and nothing blowing or broken in unit. Drain running properly. Ran diagnostics cycle today. Good, components working, no out of the ordinary sounds. Ran a entire rinse cycle. Good. Nothing unusual. Had kick plate off, checked over components underneath. Good. Have customer monitor, test out to see if still occurring. As of today. Op test ok. ***if still happening, could possible be an intermittent issue with wash motor and drain pump"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC0

Near Cleveland, OH 44135

Jason N

Job Details: 03/19/2021

"Cc unit banging noise.Customer stated unit was making a banging noise in spin cycle recently. Ran diagnostics, found codes f0e5 for offbalance load and f7e7 for motor not able to reach target rpm. Ran auto test, all functions passed. Unit is working as designed."

We serviced a

KITCHENAID ICE MAKER

Model KUIC15NRTS1

Near Painesville, OH 44077

Jeff M

Job Details: 03/19/2021

He remove the icemaker from the cabinet. I started taking everything apart start tracing the wires out to figure out where this harness goes exactly. Well I found it connects to wires underneath the machine those wires are so incredibly corroded wires are just falling out of there connector I took a picture I advise the customer to just buy a new one I have the part for return.

We serviced a

JENN-AIR DBL WALL OVEN

Model JJW2730WS02

Near Lakewood, OH 44107

Gabriel P

Job Details: 03/19/2021

"Customer complaints that when using both ovens it show error f8e1 notice top blower fan struggling and making weird sound ordering fan ; ordrng 1 WPW10273667 (Blower), used 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"

We serviced a

MAYTAG WASHER

Model MVWB765FW4

Near Brooklyn, OH 44144

Gabriel P

Job Details: 03/19/2021

"Replace control and console and unit is not turning on and control board is receiving 127v but led light on board will not turn on either, spoke with BJ and we decided and agreed that control board could be defective. Will need to reorder control board also latch and drain pump which are two parts that can cause the control board to go out.; ordrng 1 W11429620 (Control) and 1 W10876600 (Drain pump) and 1 W10861642 (Latch)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM00

Near Cleveland, OH 44102

Corina B

Job Details: 03/19/2021

Replaced ice maker and water valve. Put new nameplate on

We serviced a

MAYTAG WASHER

Model MVWB300WQ0

Near Rocky River, OH 44116

Marie V

Job Details: 03/19/2021

"Cc that the unit is not spinning the clothes out. Ran diag found error code of F71 suds detection. Load is bunched.Excessive detergent usage.Mechanical friction on drive mechanism, not allowing motor to spin properly. When spin basket by hand you can hear bearing ceased. This will explain the problem with unit not finishing a load and not spinning properly . Unit will need bearing. Cust will not fix; used 1 W10435302 (BEARING) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM03

Near Westlake, OH 44145

Marie V

Job Details: 03/19/2021

Cc that the freezer door is staying stuck and that theres a bunch of ice at the bottom and that the unit stopped making ice it makes some but then stops . Took temps found 39* on fresh food section and 9* on freezer. Drain tube is clogged and all the water came to the front and it had the door open causing a lot of frost all over. Defrosted everything and unplugged the drain tube. Put everything back together explain cust that because freezer door was not sealing pan the way temp in ice box will raise making it hard for ice maker to make ice. I cycle the ice maker it had ice on it. Op test ok

We serviced a

AMANA REFRIGERATOR

Model ART318FFDW07

Near Lorain, OH 44052

Gabriel P

Job Details: 03/19/2021

Cc not cooling. Verified temperature freezer was at 0 to 3 degrees and FF section was at 40 degrees removed back panel on freezer because we could not hear the fan found fan not spinning and out of place. Reinstalled fan properly and started working as designed. Opt test ok. AT

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Lorain, OH 44055

Gabriel P

Job Details: 03/19/2021

"Cc washer came on by itself. Found washer in flood mode ; ordrng 1 W11038689 (Valve), used 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Cleveland, OH 44113

Dan H

Job Details: 03/19/2021

"Customer complaint that unit is not working, customer does not have proof of purchase and is calling whirlpool, customer refuses to pay service charge, door lock is physically broken, unit will at least need door lock sent if they get proof of purchase or authorization from whirlpool ; saved tckt"

We serviced a

KITCHENAID RANGE

Model KSGG700ESS0

Near Cleveland, OH 44113

Dan H

Job Details: 03/19/2021

"Customer complaint that oven is not lighting, ; ordrng 1 W10861656 (Valve), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW7000DW3

Near Avon Lake, OH 44012

David R

Job Details: 03/19/2021

"Cc not draining. Found a build up of debris in pump. Removed all. Ran a diagnostics, tested, good, draining properly. Op test ok"

We serviced a

WHIRLPOOL RANGE

Model WFE505W0HZ1

Near Bay Village, OH 44140

Marie V

Job Details: 03/19/2021

Cc that the unit was set to 350* and when it was done when all the way up to 600. Replaced control and temp sensor. Preheated unit to 350* op test ok

We serviced a

WHIRLPOOL RANGE

Model WOS31ES7JS01

Near East Cleveland, OH 44112

Jason N

Job Details: 03/19/2021

Installed UI console. Ran bake test to 350 degrees. Operation test good.

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Mentor, OH 44060

Corina B

Job Details: 03/19/2021

Replaced the drain pump. Optest ng. Drain pump still running. Called t/l Austin to remove the pressure hose let unit run for 10 minutes until drain pump turns off. When put the pressure hose back on and turn pump turns on to replace the control. ; ordrng 1 W11498803 (Control)

We serviced a

WHIRLPOOL WALL OVEN

Model n/a

Near Avon, OH 44011

David R

Job Details: 03/19/2021

"Found something loose. Corrected, tested. Good. Op test ok."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF760SADB0

Near Chardon, OH 44024

Brian M

Job Details: 03/19/2021

Cc unit not washing Found sump running but not creating enough pressure to move spray armNeeds sump assembly ; ordrng 1 WPW10671942 (sump and motor assy)

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Chesterland, OH 44026

Dan H

Job Details: 03/19/2021

"Installed new lid, op test good"

We serviced a

GE WASHER

Model GUD27GSSJ0WW

Near Grafton, OH 44044

David R

Job Details: 03/19/2021

"Cc washer not spinning. Found belt broke off, ordering new belt; ordrng 1 WH01X20436 (Belt), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

AMANA WASHER

Model NTW4516FW2

Near Thompson, OH 44086

Brian M

Job Details: 03/19/2021

Cc unit not washing Found little cold water entering Removed and cleared filter ran valve for several minutes then ran auto test and calibration OP Test Ok

We serviced a

WHIRLPOOL WASHER

Model WTW8500DC5

Near Cleveland, OH 44143

Jason N

Job Details: 03/19/2021

"Cc unit not powering on.Able to get unit into diagnostics, found codes f6e2 for Ui cannot hear ACU, f6e3 for ACU cannot hear UI, f2e1 for stuck key. Unit needs UI console and main control for communication faults. Customer calling WP again to see if parts cost will be covered. ; ordrng 1 W11095624 (UI console) and 1 W11209420 (Main control)"

We serviced a

MAYTAG DRYER

Model MEDX655DW1

Near Avon Lake, OH 44012

Marie V

Job Details: 03/19/2021

"Cc that the unit stopped working, and started to smell like something was burning. When turn unit on heater will turn on but motor does not runs. Or anything else , also when you have the time set on time dry or any cycle heater will turn on and when you open the door still turning like you havent stopped it you have to set timer on off to get it to turn off. Check power coming in from L1 to N 124V fron L2 to N 124V and frown L1 to L2 248V. Took timer off and tested the leads, set time to time dry from X -T closed, from X-T-F is open and close they both should be open, from C-H open, fromC-B closed , from C-B-A closed and open they both should be closed from T2-S closed and from T2-W open. Unit will need new timer and motor. Motor is under 10 year limited part warranty. Advice cust not to use unit. ; ordrng 1 WPW10642928 (Timer) and 1 279827 (Motor), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI6SDRXXY07

Near Painesville, OH 44077

Jeff M

Job Details: 03/19/2021

Took the icemaker out and filled with water was not able to duplicate an issue

We serviced a

frigidaire oven

Model FWF333WAS

Near Willoughby, OH 44094

Fred's Academy

Job Details: 03/19/2021

fixed

We serviced a

MAYTAG WASHER

Model MVW6230HW

Near Ashtabula, OH 44004

Jeff M

Job Details: 03/18/2021

I put the machine in what it on a quick wash unit started to fill water valves turned on machine was functioning as normal I put the unit into diagnostics there was no codes everything tested good

We serviced a

JENN-AIR RANGE

Model JGC8536ADS

Near Chardon, OH 44024

Joe O

Job Details: 03/18/2021

"Cc: burner not ignitingFound burner is sparking, but spark not going where it is needed. Burner head screws rusted in place and will snap off, needs left rear, center, and right rear orifice holders, screws and center burner headCustomer does not want to repair at this time; ordrng 1 74009553 (holder-orf) and 1 WP7527P002-60 (holder-orf) and 1 WP7527P004-60 (holder-orf) and 1 74007736 (burner asy) and 6 WP400021-1 (screw)s, used 1 SHIPPING (shipping and handling) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS00

Near Eastlake, OH 44095

Joe O

Job Details: 03/18/2021

"Cc: intermittently not making ice, not cooling in freezer properlyCustomer stated they had an ice cream cake in the freezer they had purchased the day prior and it was soft. Found temps in ff section at 38 degrees, freezer at 11 degrees. Found temps set to -5 and 33. Found ice maker error code e5(timed ice making). No unit error codes. Compressor is loud. Found resting pressures low and high side at 30psi. Ran step 4 to watch pressure. Found when running low side pressure at 5 to 10 working on ff section and 2 psi working 9n freezer, high side pressure at 240 psi working on ff section and 300 psi working on freezer section. Spoke with BJ, stated cap tube restricted. Called whirlpool tech line to get 3way valve part number, spoke with Chris, advised Chris of issue. Needs 3 way valve and drierSr:7730271839Parts covered under 10 year parts only warranty; ordrng 1 W10874835 (valve) and 1 WPW10143759 (dryer), used 1 SENIORDISCOUNT (senior discount) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM5

Near Avon, OH 44011

Marie V

Job Details: 03/18/2021

"Cc that the unit stared leaking again. Found unit leaking from vent assembly. Will need new vent assembly and upper spray arm because has a piece of plastic inside and that can cause it to spray on one side more than the other and cause a leak. ; ordrng 1 WPW10482094 (Cover) and 1 WPW10329609 (Vent) and 1 WP8269259 (Gasket) and 1 WPW10317197 (Spray arm), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

AMANA DRYER

Model NDE5800HW0

Near Westlake, OH 44145

Marie V

Job Details: 03/18/2021

Replaced blower wheel. Started unit. Op test ok

We serviced a

MAYTAG WASHER

Model MVWX700XL2

Near Warrensville Heights, OH 44128

Joe O

Job Details: 03/18/2021

Cc: not spinning clothes outFound error codes f7e1(basket speed fault). Ran tachometer test. Found unit not reading basket speed. Needs actuator. Replaced actuator. Ran auto test and calibration. ; used 1 WPW10006355 (ACTUATOR) from stock

We serviced a

SAMSUNG DRYER

Model DV40J3000EW82

Near Willoughby, OH 44094

Jeff M

Job Details: 03/18/2021

there is an extensive amount of lint buildup on the blower wheel causing the noise. I clean the blower wheel unit tested good.

We serviced a

WHIRLPOOL WASHER

Model WTW6120HC0

Near South Euclid, OH 44121

Jason N

Job Details: 03/18/2021

"Cc unit making knocking noiseCustomer recorded noise on phone, sounds like water hammer. Ran auto test, confirmed water hammer effect in water pipes when inlet valves close. Unit operating as designed. Advised customer install water hammer arrestors."

We serviced a

KITCHENAID WALL OVEN COMBO

Model KOCE500ESS11

Near Chagrin Falls, OH 44022

Joe O

Job Details: 03/18/2021

New inverter board cracked. Re ordering inverter board; ordrng 1 W11325604 (Inverter board)

We serviced a

KENMORE WASH/DRY COMBO

Model 417.9957011

Near Geneva, OH 44041

Dan H

Job Details: 03/18/2021

"Customer complaint that unit is leaking and motor is slow moving in spin, found unit leaking passed tub seal, bearings in transmission are worn, unit needs new tub seal and transmission , customer does not want repair ; ordrng 1 5303279394 (Seal) and 1 134735700 (Transmission), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SHZ0

Near North Ridgeville, OH 44039

David R

Job Details: 03/18/2021

When arriving customer said unit not washing. Replaced all parts. Tested. Power going to wash pump motor but motor just humming. Will also need to be replaced. Have to order out. ; ordrng 1 WPW10591570 (Pump wash)

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