Near Cleveland, OH 44128
Dan H
Job Details:
02/22/2021
REFRIGERATOR WHIRLPOOL WRF560SEYM00
"Customer complaint that unit is leaking, found plastic supply line cracked, advised customer that plastic water line is a potential flood hazard and they should replace it with a copper water line, advised customer that they need a plumber to repair"
Near Avon, OH 44011
Gabriel P
Job Details:
02/22/2021
REFRIGERATOR WHIRLPOOL WRX986SIHZ00
"Replace ice maker and ran test 59 and test 57 and test 45 ice maker fill,opt test ok"
Near Willowick, OH 44095
Joe O
Job Details:
02/22/2021
DISHWASHER MAYTAG MDB4949SHZ0
Cc: not workingFound control is receiving proper power but not sending power to components. Needs control; ordrng 1 W11225084 (cntrl-elec)
Near Avon Lake, OH 44012
Gabriel P
Job Details:
02/22/2021
OTR MICROWAVE WHIRLPOOL WMH53521HZ3
"Replace parts,opt test ok ran a cup of water pass is heating show customer"
Near Lorain, OH 44053
David R
Job Details:
02/22/2021
DISHWASHER WHIRLPOOL WDTA50SAKZ0
"Broken parts on upper rack, Lowes also did not receive any parts they said. Ordering broken parts.; ordrng 1 W11268105 (Left adjuster) and 1 W11268101 (Right adjuster) and 1 W11441109 (Left track) and 2 W11048217 (Upper rack wheel tub)s"
Near Elyria, OH 44035
Marie V
Job Details:
02/22/2021
WASHER WHIRLPOOL WTW4855HW1
"Took POP . Cc that the unit is leaking. When arrived found water all over the floor took pics. Check hoses and found hot water line with a constant leak. I have video. Check pressure hose if it was connected, it was , check valve , drain pump and Outer tub for any cracks, they were all good. Corrected issue with the hot water line. Ran a auto test and a rinse and spin cycle. Op test ok"
Near Elyria, OH 44035
Marie V
Job Details:
02/22/2021
WASHER AMANA NTW4516FW3
Cc that the nit only does half a cycle. When plugged unit into power drain pump started going. Cancel it and ran diag found error code of F8E1 no fill long fill. If the drain hose was on the ground unit wont be able to reach water level and t wont wash. Calibrated unit. Op test ok
Near Mentor, OH 44060
Jeff M
Job Details:
02/22/2021
REFRIGERATOR WHIRLPOOL WRT112CZJZ00
The unit is not producing cold air. The reason is it sitting in the garage in the garage is approximately 38° which is too cold for the machine to actually function correctly. In the installation guide manual it states that the machine should be placed in the climate between 55 and 90°. Anything outside of those parameters the machine will not function correctly.
Near Avon Lake, OH 44012
Marie V
Job Details:
02/22/2021
DRYER WHIRLPOOL WED9200SQ1
"Cc that the unit when turn on has an error code. Turned unit on got f01 error code. F01 - primary control failure. Customer will Speak to her husband to see if they want to continue with the repair.; ordrng 1 WPW10174745 (Control), used 1 SHIPPING (shipping and handling) from stock"
Near Lorain, OH 44053
Marie V
Job Details:
02/22/2021
WASHER MAYTAG MHW5630HC0
"Ccthat the bellow has a hole in it and that the time is wrong and unit will stay spinning. Ran diag found error code of F0E2 over suds, deleted error code. Explain cust how much detergent the unit need per load. Replaced bellow . Ran unit to make sure no leaks. Op test ok"
Near Avon Lake, OH 44012
Gabriel P
Job Details:
02/22/2021
COOKTOP GAS GE PGP986SET4SS
"When turning other burners on the middle igniter spark is telling me of a bad switch cause when turning middle burner it will not spark gave estimate customer will not fix,opt test ok ; ordrng 1 WB18X25575 (Spark switch), used 1 SHIPPING (shipping and handling) from stock"
Near Garfield Heights, OH 44125
Dan H
Job Details:
02/22/2021
RANGE WHIRLPOOL WFG505M0BS
"Customer complaint that oven is not heating, Confirmed, found igniter weak, installed new igniter, op test good ; used 1 12400035 (IGNITER) from stock"
Near Mentor, OH 44060
Jeff M
Job Details:
02/22/2021
DISHWASHER KITCHENAID KDFE104HBL0
Installed the new part op tested good.
Near Bay Village, OH 44140
Marie V
Job Details:
02/22/2021
DBL WALL OVEN JENN-AIR WW27430P
Replaced UI. Op test okBrought core for return
Near Cleveland, OH 44124
Joe O
Job Details:
02/22/2021
REFRIGERATOR KITCHENAID KSSS42QMW01
"Cc: leaking, not coolingCustomer had unit shut off upon arrival. Turned unit on. Found unit is only build a frost on first couple coils. Checked pressure, unit is in a 20in vac. No signs of leak on evaporator. Found dye on drier, compressor, and in drain pan. Needs compressor, drier, and drain pan heater ; ordrng 1 W10841139 (compressor) and 1 WPW10143759 (dryer) and 1 WP2316878 (heater-pan)"
Near Strongsville, OH 44149
David R
Job Details:
02/22/2021
REFRIGERATOR WHIRLPOOL WRF535SWHZ04
"Cc cooling correctly but cannot change temp. Malfunctioning control. Replaced from t/s. Programmed, tested, good. Op test ok; used 1 WPW10503278 (CNTRL-ELEC) from stock"
Near Cleveland, OH 44143
Joe O
Job Details:
02/22/2021
WALL OVEN WHIRLPOOL GMC305PDS07
"Cc: buzzing noise from microwave, oven not working at all, display not workingFound loud buzzing from microwave. Found control is receiving proper power. Found magnetron just buzzing. Needs control magnetron and diode. Control shows no longer available. ; ordrng 1 8302153 (Control) and 1 W10245183 (magnetron) and 1 WPW10687786 (diode)"
Near Strongsville, OH 44136
David R
Job Details:
02/22/2021
WASHER MAYTAG MVW7232HW0
"Replaced parts. Ran test diagnostics, good. Ran factory diagnostics, good. Put a load of towels in on quick wash. Let run, good. Op test ok"
Near Valley View, OH 44125
Dan H
Job Details:
02/22/2021
REFRIGERATOR WHIRLPOOL WRS321SDHZ05
"Customer complaint that wheel fell off the back of the fridge, confirmed, unit needs new pin to hold wheel in place; ordrng 1 WP2179826 (Axle) and 1 W11476984 (Clip)"
Near Seven Hills, OH 44131
Dan H
Job Details:
02/22/2021
DISHWASHER MAYTAG MDB8959SKZ0
"Customer complaint that unit is not cleaning at all, Started normal wash cycle, unit filled, wash motor never started, wash motor is receiving 120vac, unit needs new sump assembly ; ordrng 1 W11416363 (Sump)"
Near North Olmsted, OH 44070
David R
Job Details:
02/22/2021
MICROWAVE KENMORE 790.8033931
"Cc unit not working. Found blown fuse. Door switches malfunctioning and blew fuse. Gave estimate to customer, customer paid SVC, do not order parts ; ordrng 1 5304488359 (Fuse) and 2 5304509460 (Switch)s and 1 5304509459 (Switch) and 1 5304509457 (Switch bracket), used 1 SHIPPING (shipping and handling) from stock"
Near Fairview Park, OH 44126
David R
Job Details:
02/22/2021
REFRIGERATOR WHIRLPOOL WRS588FIHV00
Cc unit dispenser is not working all the time. Found wires on bottom hinge are cut. Ordering door; ordrng 1 LW11037733 (Left door)
Near Westlake, OH 44145
David R
Job Details:
02/22/2021
OTR MICROWAVE WHIRLPOOL WMH32519HZ5
"Customer has POP, called 2 days before the warranty ended. Cc unit not heating. Tested to make sure, no heat. Everything else is working good, lights and fan, no weird noises. Getting 120 from primary windings. Ordering mag, cap, diode. ; ordrng 1 W10754299 (Mag) and 1 W10850446 (Cap) and 1 W11256462 (Diode)"
Near Avon Lake, OH 44012
David R
Job Details:
02/22/2021
REFRIGERATOR WHIRLPOOL WRT318FZDW06
"Cc unit is not cooling correctly. Found unit is in garage. Right now about 25* outside. Per owners manual page 4, refrigerator is intended for use in a location where the temperature ranges from a minimum of 55°F (13°C) to a maximum of 110°F (43°C). Right now compressor is not coming on because unit feels like its cold enough from the ambient temp. Suggest bringing fridge inside. If further problems occur after bribing fridge in, we can go from there."
Near Avon Lake, OH 44012
Gabriel P
Job Details:
02/22/2021
WASHER MAYTAG MVWC465HW2
Cc washer was leaking from underneath. We ran unit and did a load to verify issue but could not duplicate issue ask customer to monitor unit and if issue appears again to try to record it so we can see where it might be coming from. Opt test ok. AT
Near Avon Lake, OH 44012
Gabriel P
Job Details:
02/22/2021
REFRIGERATOR MAYTAG MDB9959SKZ0
Cc was that dishwasher was not draining replaced drain pump and fixed drain hose for proper draining and tested unit. Unit washed rinsed and drained like designed. Opt test ok. AT
Near Wickliffe, OH 44092
Jeff M
Job Details:
02/22/2021
REFRIGERATOR WHIRLPOOL WRF555SDHB02
Customers having trouble opening the bin. Did not find any thing causing The bin not to open it open for me. I am going to order a bin for the customer to see if it helps; ordrng 1 W11185686 (Bin)
Near Cleveland, OH 44110
Joe O
Job Details:
02/22/2021
RANGE WHIRLPOOL AGR5330BAS3
"Cc: burners not lightingFound tubing for burners bent and kinked. Needs burner tubingFront tubing show out of stock, office to reschedule; ordrng 1 W10620002 (venturi) and 1 W11213836 (venturi) and 1 W10861724 (venturi) and 1 W11167099 (holder-orf)"
Near Westlake, OH 44145
Gabriel P
Job Details:
02/22/2021
REFRIGERATOR KITCHENAID n/a
when arrive customer said hes floors were damage from water on fridge Cc was that refrigerator was leaking from the bottom verified issue and found line from the ice maker in back of unit popped out reinstalled line tried icemaker to see if it would receive water which it was but had ice in front of the line causing it to spill in ice pan instead of icemaker. Cleared out line and cleaned bottom of freezer side that customer wanted to clean and bottom of fridge where evaporator is located which was clogged with dust.
Near Broadview Heights, OH 44147
Dan H
Job Details:
02/22/2021
RANGE GE JB620GF4SA
"Customer complaint that right front element is not working, confirmed, right front element is receiving 240vac, unit needs new element, customer does not want repair at this time ; ordrng 1 WB30T10136 (Rf element), used 1 SHIPPING (shipping and handling) from stock"
Near Streetsboro, OH 44241
Brian M
Job Details:
02/22/2021
WASHER WHIRLPOOL WTW7120HW0
Customer had questions about load and go Advised customer on the use of load and go dispenser OP Test Ok
Near Kent, OH 44240
Brian M
Job Details:
02/22/2021
WASHER WHIRLPOOL LWA60AW
Cc of burning smell Found transmission to be locking up and belt slipping giving a burning rubber smell unit is stuck in spin will not agitate Needs transmission abs belt Transmission is no longer available Y37471; ordrng 1 Y37471 (Transmission) and 1 WP27001007 (belt)
Near Conneaut, OH 44030
Jeff M
Job Details:
02/22/2021
REFRIGERATOR KITCHENAID KRMF706EBS01
Installed the new part op tested good.
Near Ashtabula, OH 44004
Jeff M
Job Details:
02/22/2021
DRYER ELE GE DCVH660EHDWW
The venting was dirty that was causing poor dry and customer resolve this issue before I arrived. It was making a scraping sound I moved the sidewall outwards to allow more room for the drum in the sidewall to Coexist and not scrape together
Near Brimfield Township, OH 44240
Brian M
Job Details:
02/22/2021
OTR MICROWAVE WHIRLPOOL WMH32519HV5
Installed board and bulb OP Test Ok
Near Parma, OH 44134
Dan H
Job Details:
02/22/2021
OTR MICROWAVE WHIRLPOOL WMH31017HB4
"Installed new control,socket, and bulb, op test good"
Near Cleveland, OH 44103
Joe O
Job Details:
02/22/2021
RANGE WHIRLPOOL WFG770H0FZ0
"Cc: oven not heatingFound unit is not igniting. Found dsi board is receiving proper power, not sending power to electrodes. Needs dsi boardCustomer does not want to repair at this time; ordrng 1 WPW10511278 (module-spk), used 1 SHIPPING (shipping and handling) from stock"
Near Lakewood, OH 44107
Joe O
Job Details:
02/22/2021
WASHER WHIRLPOOL WTW4816FW2
"Installed tub, and drain pump. Ran auto test and calibration. Op test ok"
Near Cleveland, OH 44144
Dan H
Job Details:
02/22/2021
WASHER MAYTAG MVWC465HW2
"Customer complaint that unit would not spin, ran diagnostics found f8e1(long/no fill) and f3e1(pressure system fault) error codes, valves open and close, pressure hose is clear and connected, started normal wash cycle, unit filled up too much and shut down and turned drain pump on, unit needs new control; ordrng 1 W11498797 (Cntrl)"
Near Parma Heights, OH 44130
Dan H
Job Details:
02/22/2021
DRYER MAYTAG MEDB850WQ0
"Customer complaint of scrapping noise, started normal dry cycle, no unusual noises heard, unable to duplicate the problem , unit is operating as designed"
Near Cleveland, OH 44113
Joe O
Job Details:
02/22/2021
REFRIGERATOR WHIRLPOOL WRT138FZDW03
Cc: not coolingFound compressor not running. Found ptc relay came off compressor. Re installed ptc. Unit is cooling. Advised customer to allow 24 hrs for unit too cool. Op test ok
Near Geneva, OH 44041
Jeff M
Job Details:
02/22/2021
WASHER WHIRLPOOL WFW9050XWOO
Installed the new part op tested good.
Near North Olmsted, OH 44070
Marie V
Job Details:
02/22/2021
DISHWASHER WHIRLPOOL KDTM404ESS3
"Cc that the unit has water at the bottom of the unit and it keeps coming in until it over flow and damage the floor, when not in use. Removed unit and check for the loop on the side of the unit is there. But the way that the drain hose is installed it goes on the floor all the way until it gets to the disposal. The drain hose needs to be installed up higher so the water does not siphon back in it. Cust need installer or construction."
Near Olmsted Falls, OH 44138
Marie V
Job Details:
02/22/2021
RANGE KITCHENAID KERA205PBL0
"Cc that the cancel button wont work and that the unit is missing the warm zone switch. Confirmed. Unit will need membrain switch and warm zone switch . The unit is color black and it shows that is discontinue , told cust she said is ok to get it in stainless steel. Cust paid for SC and Parts.; ordrng 1 WPW10163902 (Switch) and 1 WP9762103 (Membrain), used 1 SHIPPING (shipping and handling) from stock"
Near Olmsted Falls, OH 44138
Marie V
Job Details:
02/22/2021
REFRIGERATOR WHIRLPOOL WRB322DMHV01
"Cc that the unit is leaking water from freezer. Confirmed.replaced drain tube and steamed all ice on the drain, cleared out ice. Op test ok"
Near North Olmsted, OH 44070
Gabriel P
Job Details:
02/22/2021
WASHER MAYTAG MHW5630HC2
"Replace drain pump ran normall cycle with few clothes the drain pass ,opt test ok"
Near Olmsted Township, OH 44138
Gabriel P
Job Details:
02/22/2021
SANDER WHIRLPOOL WRX986SIHZ00
Cc that refrigerator was not working had no power but intermittently. We verified the outlet and had 120v but when unit gets plugged in the voltage would drop causing it to have no power. We connected our extension cord to a different outlet in the kitchen and unit started back up as should with everything running. Recommended customer to have a electrician to verified the wiring on outlet for proper functioning for unit. AT
Near Shaker Heights, OH 44122
Joe O
Job Details:
02/22/2021
COOK TOP JENN-AIR JGD3536GS00
"Installed spark module, and igniter switch harness. Tested. Op test no good. Needs burner heads( center rear, and right) and needs electrodes(center rear and right)Burner head and electrode show out of stock. Office to reschedule ; ordrng 1 W10876261 (igntr-surf) and 1 W10876262 (igntr-surf) and 1 W11084067 (burnr-head) and 1 W11084065 (burnr-head)"
Near Sheffield, OH 44054
David R
Job Details:
02/22/2021
WASHER MAYTAG MVWC565FW2
"Cc unit is louder than older unit while running, rubber smell. Ran unit is diagnostics and high spin. No noise, unit sounds are normal. Looked at main control, harness wire, drain pump, drive components, all are good, no burns or tears, nothing hitting against each other. Rubber smell could be coming from new water line hoses, or when the motor heats up while activating, or belt when activated as well. Unit test ok. Op test ok"
Near Hiram, OH 44234
Brian M
Job Details:
02/22/2021
DRYER WHIRLPOOL WED9550WW1
"Cc no heat Found element open Advised on replacing element and sensors ; ordrng 1 WP8544771 (element) and 1 279973 (cutoff-tml), used 1 SHIPPING (shipping and handling) from stock"
Near Westlake, OH 44145
David R
Job Details:
02/22/2021
RANGE WHIRLPOOL WFG320M0BS3
Replaced parts. Tested. Good. Op test ok
Near Rootstown, OH 44272
Brian M
Job Details:
02/22/2021
REFRIGERATOR FRIGIDAIRE FFTR1814TW
Cc unit not freezing Found unit to be in a non heated garage at 21 degrees Compressor not running Turned temp knob t coldest point unit kicked on removed evap cover frost pattern showed Advised unit is working properly and is shutting down prematurely due to outside temps
Near Bay Village, OH 44140
David R
Job Details:
02/22/2021
DISHWASHER WHIRLPOOL WDT970SAHZ0
"Cc unit not getting water. Verified. Water valve has correct resistance and getting 120. Disconnected hose from water valve and house. House shutoff is working and water coming from that. Cannot blow through hose. Customer will need new water supply line, let customer know. As far as unit goes, test correct."
Near Willoughby Hills, OH 44094
Joe O
Job Details:
02/19/2021
DISHWASHER WHIRLPOOL WDT975SAHZ0
"Installed sump, lower spray arm, door seal, and insulation. Ran test cycle. Op test ok"
Near Avon, OH 44011
David R
Job Details:
02/19/2021
WASHER WHIRLPOOL WFW5620HW1
"Replaced control. Tested. Good. Ran diagnostics, good. All components working. Op test ok"
Near Lyndhurst, OH 44124
Jason N
Job Details:
02/19/2021
WASHER WHIRLPOOL WTW8500BW0
"Cc unit coding uL and not finishing cycles. Checked tub springs, checked good. Ran manual spin test, found tub wobbling and scrapping nose underneath. Unit needs bearing kit. Replaced using truck stock. Ran auto test and manual spin test. No abnormal noise, op test good.; used 1 W10435302 (BEARING) from stock"
Near Wickliffe, OH 44092
Corina B
Job Details:
02/19/2021
WASHER WHIRLPOOL WFW86HEBW1
CC washer door locked and loud noise when on. Error code F8 E1 no water detected. Drain pump stuck on. Rebooted control. Optest okay.
Near Shaker Heights, OH 44120
Corina B
Job Details:
02/19/2021
REFRIGERATOR KITCHENAID KBFN502EPA00
CC that the mullion rail came off the bracket. Reinstalled the mullion rail. Optest ok.
Near Shaker Heights, OH 44120
Corina B
Job Details:
02/19/2021
DRYER WHIRLPOOL WED6400SW1
CC that there is a squealing noise and a burning smell. Found the Isley pulley seized. Did not need the belt. Belt looks good. Rather idler pulley. Optest ok; used 1 SHIPPING (shipping and handling) from stock
Near South Euclid, OH 44121
Joe O
Job Details:
02/19/2021
OTR MICROWAVE WHIRLPOOL WMH75021HZ2
Installed magnetron and diode. Tested. Op test ok
Near Shaker Heights, OH 44122
Joe O
Job Details:
02/19/2021
WASHER WHIRLPOOL MVW6230RHW
"Installed belt, ran diagnostics test cycle. Op test ok"
Near Cleveland Heights, OH 44121
Corina B
Job Details:
02/19/2021
DISHWASHER MAYTAG MDB4949SHZ0
CC not washing the dishes. Ran diag f7e1 no heat. Checked the control. Found the pump and motor wire not connected. Reconnected the wires. Ran a calibration. Unit is washing and the heater turned on. Optest ok.
Near Ashtabula, OH 44004
Jeff M
Job Details:
02/19/2021
DRYER MAYTAG MEDC465HW0
I unplug the machine and plugged it back in it was receiving 120 V AC after plugging it back in and it started to work. Customer needs an electrician to replace the outlet plug
Near Westlake, OH 44145
Gabriel P
Job Details:
02/19/2021
REFRIGERATOR WHIRLPOOL WRX986SIHZ02
Found door not sealing properly and found evaporator on fridge frozen we steamed out the evaporator and steamed the seal on door for better sealing. The door is sealing properly after steaming. Recommended customer to make sure to close door properly to avoid issue happening again. Opt test ok. AT
Near North Olmsted, OH 44070
Gabriel P
Job Details:
02/19/2021
RANGE KITCHENAID KFED500EWH03
Verified cavity on unit and since we ordered the touch up paint for the unit it has peeled off about six inches in length and about 1/4 inch wide. Called whirlpool tech line to notify the issue. Spoke with Ed and emailed a picture of the damage on the cavity to him. They made a file and they will contact Customer as soon as possible unit is not repairable.
Near Solon, OH 44139
Dan H
Job Details:
02/19/2021
COOKTOP ELE KITCHENAID KECC567HSS0
"Installed new infinite switch, op test good"
Near Bedford Heights, OH 44146
Jason N
Job Details:
02/19/2021
REFRIGERATOR AMANA ART318FFDB07
"Cc unit not cooling Customer stated her jello is not setting up, ff section seems to be too warm. Found container blocking airflow at vent opening. Asked customer how long container has been there. Customer did not know. Removed container. Good airflow. Op test good."
Near Cleveland, OH 44111
Marie V
Job Details:
02/19/2021
REFRIGERATOR KITCHENAID KRMF606ESS01S
"Replaced control ,op test ng. Found leds unplugged on fresh food section . Plugged back in lights got dim. Replaced led from bottom of ice maker. Op test ok. Also door was a little stiff to close. Added some parts petroleum jelly on top of the mullion. Op test ok"
Near Cleveland, OH 44104
Jason N
Job Details:
02/19/2021
DRYER AMANA NED4655EW1
"Cc unit making loud noise when tumbling.Confirmed noise, found screws stuck in felt seal. Removed and retested. No abnormal noise heard. Op test good."
Near Mentor, OH 44060
Joe O
Job Details:
02/19/2021
DRYER WHIRLPOOL WED4815EW1
"Cc: not heating, knob wont moveFound unit is only receiving 120v. Customer has older style fuses and could not flip breaker. Customer needs electrician to check the dryer fuse."
Near Geneva, OH 44041
Joe O
Job Details:
02/19/2021
DRYER MAYTAG MED7230HW1
"Cc: clean vent lightFound unit has good heat and air. Venting is clear. Called whirlpool tech line spoke with Chris, he stated the control is picking up on some back pressure, but the unit has good heat and air flow. He stated if the lint screen gets too backed up during the load it can also cause this issue. Spoke with BJ, He stated to replace the control. Needs control.Control shows out of stock.; ordrng 1 W11441687 (Control)"
Near Euclid, OH 44123
Jason N
Job Details:
02/19/2021
DISHWASHER FRIGIDAIRE FFBD2406NS11B
"Installed pump motor. Ran wash test then cancel drain, no leaks found. Op test good."
Near Strongsville, OH 44136
David R
Job Details:
02/19/2021
DRYER WHIRLPOOL WED4815EW1
"Cc no heat. Found L2 on terminal block not attached. Corrected, tested, unit is heating and cycling. Op test ok"
Near Broadview Heights, OH 44147
David R
Job Details:
02/19/2021
DISHWASHER KITCHENAID KUDS30IVBT4
Replaced part. Tested. Good. Opening and closing. Op test ok
Near Cleveland Heights, OH 44106
Jason N
Job Details:
02/19/2021
DISHWASHER KITCHENAID KDPE234GPS0
"Cc unit leaking Customer stated its leaking from side fill hose. Confirmed side fill hose had chew marks, will need replaced. Customer also stated dispenser door not staying closed. Confirmed release button is broken away. Ordering dispense. ; ordrng 1 W10861000 (Dispenser) and 1 W10878507 (Fill hose)"
Near Broadview Heights, OH 44147
David R
Job Details:
02/19/2021
DRYER MAYTAG MGDC465HW0
"Replaced parts. Tested, put a little lubricant on both ends, unit door is closing a little smoother. Adjusted striker a little, had customer test. Advised customer still have to give unit a little push in order for the striker to get past the catch. Op test ok"
Near Willowick, OH 44095
Corina B
Job Details:
02/19/2021
REFRIGERATOR FRIGIDAIRE FRS6R5ESBU
CC that the water is not dispensing. Removed John guest fitting from door to waterline. Dispensed water. Found water line frozen going into freezer door. Will need new door. Door not available part number. ; ordrng 1 241668181. (Door)
Near Lakewood, OH 44107
Marie V
Job Details:
02/19/2021
DISHWASHER WHIRLPOOL WDT720PADM2
"Cc that the unit was leaking and that every time she tries to start a cycle unit will shut down. Confirmed unit will not start any cycle. Ran diag nor error codes. After auto test got F5E2 door stuck close. Is said that open and close door and press start if it starts instruct cust to open and close door between cycles . For the leaking unit is not installed properly, cust has granite counters and installer put a white piece of wood on top of the unit , now unit does not sit properly is leaning forward from the top and front legs arent touching the floor. This will cause a leak. Explain cust . Op test ok"
Near Rootstown, OH 44272
Brian M
Job Details:
02/19/2021
WASHER WHIRLPOOL WTW6120HW0
Installed control Ran auto test and DLS calibration
Near Cleveland, OH 44135
Gabriel P
Job Details:
02/19/2021
WASHER WHIRLPOOL NTW4600YQ1
"Replace all parts ran calibration and auto test pass ask customer to run a normal cycle she didnt load unit properly had to much clothes ask my new technician to advise her how to use unit and better to fill unit with clothes and she also put alot of detergent as well explain her to only use two tablespoons ,normal cycles unit started working as design opt test ok"
Near Westlake, OH 44145
Gabriel P
Job Details:
02/19/2021
DISHWASHER WHIRLPOOL WDTA50SAHN
"Replace pump assembly ran diagnostics test pass,heating element turn to 223 degree everything working as designed,opt test ok"
Near Willoughby, OH 44094
Joe O
Job Details:
02/19/2021
REFRIGERATOR KITCHENAID KRFF507ESS00
"Cc: not making ice, frost build up on outside of ice binFound no stored ice maker error codes. Found temps in ff section at 37 degrees, freezer at 4 degrees. Ran test 57 ice maker harvesting, ran test 45 ice maker not filling. Needs water valveValve out of stock, office to reschedule; ordrng 1 WPW10341329 (water valve assy), used 1 SHIPPING (shipping and handling) from stock"
Near Cleveland, OH 44109
Marie V
Job Details:
02/19/2021
OTR MICROWAVE WHIRLPOOL WMH73521CS4
"Cc that the unit will say open and close the door. Replaced door switch fromT/S and main fuse. Connected unit back in. Tested unit. Op test ok; used 1 W10450407 (Interlock wire), and 1 W10138793 (FUSE, MICROWAVE) from stock"
Near Euclid, OH 44132
Jason N
Job Details:
02/19/2021
DISHWASHER WHIRLPOOL WDF520PADW7
"Cc unit not washingRan diagnostics, found codes 4-3 for motor not running and 7-1 for no heat. Replaced pump/ motor using customer supplied pre Id part. Ran diagnostics cycle in entirety, op test good. Called wp techline, Ed, documented issue again for motor failure."
Near Rocky River, OH 44116
Gabriel P
Job Details:
02/19/2021
REFRIGERATOR KITCHENAID KBFS20EVWH5
"Found freezer evaporator clogg with ice replace service pointer tube and steam all ice and clean clogg buggers,opt test ok customer also complaints that is not making ice found unit ice maker turn off and main valve turn off correct issue ice maker cycle and fill test pass but no water enter inside icemake advise customer to get a plumber and replace sattle valve for a 1/4 turn valve,opt test ok ; used 1 W10619951 (Tube) from stock"
Near North Royalton, OH 44133
David R
Job Details:
02/19/2021
REFRIGERATOR KITCHENAID KFCP22EXMP4
"Cc last week they smelled a weird smell, (described similar to vicks) coming from back of unit, customer moved unit and soon after smell disappeared, no lost of cooling or no other malfunctions. Took apart back of unit by compressor, checked all wires and components, good, nothing loose or burnt. Checked main control box, took out and looked at control. Good, no marks."
Near Andover, OH 44003
Jeff M
Job Details:
02/19/2021
RANGE KENMORE 790.7343331
The igniter failed installed truck stock op tested good ; used 1 12400035 (Ignitor) from stock
Near Brecksville, OH 44141
Jason N
Job Details:
02/19/2021
OTR MICROWAVE WHIRLPOOL WMH31017HS3
"Installed control board. Light operation test good. While putting light cover back on, lamp burnt out. Ordering new lamp for customer will install himself.; ordrng 1 8206232A (Lamp)"
Near Mentor, OH 44060
Joe O
Job Details:
02/19/2021
DRYER MAYTAG MEDC215EW1
Cc: loud noise when heated upRan test cycle. Did not hear any abnormal noises. Checked rollers and pulley. Ran test cycle with towels. Could not duplicate issue. Unit functioning as designed. Op test ok
Near Mentor, OH 44060
Joe O
Job Details:
02/19/2021
REFRIGERATOR GE ZISB420DRJ
"Cc: knocking noiseCustomer stated it started as a buzzing noise, not knocking noise. Shut unit off heard knocking noise not long enough to know where its coming from. Started unit back up. Unit did not knock again. Tried multiple times. Could not get unit to knock again. Advised customer if unit starts making the noise again to have call us back out."
Near Cleveland, OH 44128
Dan H
Job Details:
02/19/2021
REFRIGERATOR WHIRLPOOL WRS325FDAW02
"Customer complaint that unit is not making ice, found no water to unit, advised customer that they need a plumber"
Near Strongsville, OH 44136
David R
Job Details:
02/19/2021
RANGE WHIRLPOOL WFE550S0HZ1
"Cc unit taking a long time to preheat, will get stuck on a number for about 10-15 mins. Tested power, good, tested elements, good. Hidden bake element, could not take out to look at it, already hot. Set unit to 400, took about 10 mins to get to 395, at 395* it stopped there for about another 10 mins before getting to 400*. Could hear relays clicking. Ordering control, will use sensor and element if needed.; ordrng 1 W11295998 (Control) and 1 WP9755770 (Bake element) and 1 WPW10181986 (Sensor)"
Near Garrettsville, OH 44231
Brian M
Job Details:
02/19/2021
WASHER MAYTAG MVWC565FW2
Cc unit not washing properly Found cold water entering but slowly Removed filter on cold water and cleared it Ran water test OP Test Ok
Near Chagrin Falls, OH 44023
Jeff M
Job Details:
02/19/2021
REFRIGERATOR JENN-AIR JFC2290REM00
Installed the new part op tested good.
Near Cleveland, OH 44113
Marie V
Job Details:
02/19/2021
REFRIGERATOR WHIRLPOOL WRS321SDHZ04
"Inspected door whit cust. Is good. Replaced door op test ok. Customer need whirlpool name plate, ask if she need us back she said no is ok , she can put it on.; ordrng 1 W11223753 (Name plate)"
Near Broadview Heights, OH 44147
David R
Job Details:
02/19/2021
DRYER WHIRLPOOL WGD7500GW0
"Replaced UI. Tested serval times and unit start button is working correctly. Good, op test ok"
Near Chagrin Falls, OH 44023
Brian M
Job Details:
02/19/2021
DRYER MAYTAG MEDB835DC4
Cc of double run times to dry Found unit to be heating up properly Advised on sensors and to have vent cleaned
Near Cleveland, OH 44109
Marie V
Job Details:
02/19/2021
WASHER WHIRLPOOL WTW4955HW1
"Cc that the unit on quick cycle takes about an hour and that the normal about 2 and a half hour. Ran diag no error codes. Ran auto test , everything checked good. Ran a quick cycle to see how long it took. Will order a control , ; ordrng 1 W11498796 (Control.)"
Near Broadview Heights, OH 44147
Dan H
Job Details:
02/19/2021
DRYER WHIRLPOOL WED4900XW0
"Customer complaint that unit stopped working, confirmed, found thermal fuse open, jumped out, unit started and heated, unit needs new thermal fuse, installed new thermal fuse, op test good , customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube ; used 1 WP3392519 (THERMAL FUSE) from stock"
Near Strongsville, OH 44149
Dan H
Job Details:
02/19/2021
WASHER WHIRLPOOL WTW5000DW
"Customer complaint that unit went off balance then smelled like something was burning, unit unplugged when tech arrived, plugged in, drain pump started , canceled, ran diagnostics no error codes found, ran manual test cycle for heavy agitate and high speed spin, both working, no burning smells noticed, unit is operating as designed"
