We serviced a
MAYTAG REFRIGERATOR
Model MFF2055FRZ00
Near Chardon, OH 44024
Joe O
Job Details: 07/14/2021
"Cc: intermittent ice productionFound ice sticking between fingers. Fingers separating from ice mold. Needs ice maker. Replaced ice maker. Cycled. Found low water pressure. Found customer is using plastic line and saddle valve. Advised customer to replace with an inline valve, and stainless steal graded or copper line. ; used 1 4317943 (ICEMAKER) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SFZ4
Near Wellington, OH 44090
David R
Job Details: 07/14/2021
"Wrong model number, had a 4 on the one needed. Updated and ordering correct part.; ordrng 1 W10906431 (Control) and 1 W10910626 (Ui)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Lakewood, OH 44107
Corina B
Job Details: 07/14/2021
"CC that the unit was not cooling. Confirmed. Checked the compressor 7.45 amps. Compressor is seized. Recovered refrigerant, replaced compressor and drier, pulled 28vac w/ pump, watched, good, charged 4.27oz r134a, unit cooling, pressures good, op test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Maple Heights, OH 44137
Brian M
Job Details: 07/14/2021
Installed water line OP Test Ok
We serviced a
KITCHENAID WALL OVEN
Model KODE900HSS00
Near LaGrange, OH 44050
Gabriel P
Job Details: 07/14/2021
"cc floor gets hot when unit is operating, inform customer that unit has a vent on bottom were air comes out, she says the other oven never did that, call senior tech BJ, he said unit is working as designed and advise to Call whirlpool tech line and tech said unit will blow hot air through bottom vent therefore unit is working as designed."
We serviced a
GE REFRIGERATOR
Model GFE28GSKFSS
Near Chardon, OH 44024
Joe O
Job Details: 07/14/2021
"Cc: not cooling ff section, not making iceFound ff evap fan not running. Ff evap completely frosted over. Found no stored error codes. Tested all thermistors, and fans. Needs ff evap fan, and update module, and defrosted; ordrng 1 WR49X32042 (Cooling tower) and 1 WR98R4546322 (Update module), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
AMANA DRYER
Model NED4800VQ1
Near Austinburg, OH 44010
Jeff M
Job Details: 07/14/2021
The unit is heating cust needs the venting cleaned
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Cleveland, OH 44104
Dan H
Job Details: 07/14/2021
"Customer complaint of bulge in liner, bulge is water reservoir cover and is supposed to be there, unit is operating as designed"
We serviced a
MAYTAG REFRIGERATOR
Model MFW2055FRZ00
Near Maple Heights, OH 44137
Brian M
Job Details: 07/14/2021
Cc of no cool Unit unplugged Plugged unit in and watched for frost Found unit to be cooling at this time but advised to leave plugged in for a few days
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Westlake, OH 44145
Corina B
Job Details: 07/14/2021
"CC that there is a noise when dispensing the water. Confirmed. Removed the filter and used bypass plug. No hammering. Call BJ and agreed with need the housing. ; ordrng 1 W11346623 (Housing), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0
Near Cleveland Heights, OH 44106
Dan H
Job Details: 07/14/2021
"Customer complaint of error code and now unit is not working at all, confirmed, unit is receiving 120vac , stuck key test shows control is good, unit needs new user interface ; ordrng 1 W11367678 (Ui), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG DRYER
Model MEDB765FW
Near Jefferson, OH 44047
Jeff M
Job Details: 07/14/2021
Installed the new part op tested good. Belt control
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW
Near Chardon, OH 44024
Joe O
Job Details: 07/14/2021
Installed actuator. Ran auto test and calibration. Op test ok
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Jefferson, OH 44047
Jeff M
Job Details: 07/14/2021
Installed the new part op tested good. One fridge door one freezer door 4 dins one wine rack
We serviced a
MAYTAG RANGE
Model CWG3100AAB25
Near Bedford Heights, OH 44146
Brian M
Job Details: 07/14/2021
Cc unit not baking Replaced using truck stock OP Test Ok ; used 1 12400035 (IGNITER) from stock
We serviced a
WHIRLPOOL RANGE
Model WFE320M0ES2
Near Williamsfield, OH 44093
Jeff M
Job Details: 07/14/2021
I called Tech Line I explain to then that the power cord on the terminal block L1 wire is fried. Tech Line told me this is an insulation issue if the nut is not tight enough this can happen. theres no way the machine can directly caused this issue theres no way a customer can directly caused this issue this is 100% an installation error. Tech Line and safety told me this this is an installation issue not the fault of the machine not the fault of the customer. ; ordrng 1 W11416847 (Harness) and 1 TJ5604 (3 prong) and 1 S
We serviced a
WHIRLPOOL RANGE
Model WFG515S0EB0
Near Andover, OH 44003
Jeff M
Job Details: 07/14/2021
The main control board is not sending power to the spark module to ignite the spark igniter inside the oven. Needs a main control; ordrng 1 WPW10348656 (Control) and 1 S
We serviced a
MAYTAG DRYER
Model MEDP576KW1
Near Elyria, OH 44035
Corina B
Job Details: 07/14/2021
Timer and retainer were replaced. Opt test ok.
We serviced a
KENMORE WASHER
Model 110.20902991
Near Solon, OH 44139
Joe O
Job Details: 07/14/2021
Installed lid switch. Ran test cycle. Op test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Shaker Heights, OH 44120
Jason N
Job Details: 07/14/2021
"Cc unit leaking from freezerCustomer states floor is damaged from freezer leaking water. Confirmed lot of wood damage to floor, advised customer I will have to pull unit and will do my best to not cause more. Customer ok with that. Found ice buildup on freezer bottom, evap drain frozen over. Cleared ice and frost from freezer. Pulled drain tube form rear of unit, solid gunk buildup in p trap. Cleared. Reinstalled. Ensure good flow through tube. Customer also wanted quote for a door bin shelf. Ordering. Customer will install himself. ; ordrng 1 W10846358 (Trivet bin)"
We serviced a
GE RANGE
Model JGSP28SEK4SS
Near Shaker Heights, OH 44120
Jason N
Job Details: 07/14/2021
"Cc unit has made a whoosh sound periodically when using ovenCustomer stated a few times since last service the oven has made a whoosh sound while trying to run a preheat for bake. Checked ignitor condition. Proper install, ignitor located next to burner tube. Ran bake test, ignitor glowing, good amp draw, good ignition. Checked top vent to ensure clear. Ran bake test several times, good ignition each times, no whoosh or gas smell. Let cycle. Could not duplicate issue at this time. Advised customer to ensure top vent is clear and never covered with items."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Cleveland, OH 44113
Jason N
Job Details: 07/14/2021
"Cc unit leaking from underneath Ran wash cycle, found water blowing out from water inlet manifold assembly in rear when unit went to drain. Pulled unit. Found inlet assembly cracked. Unit needs inlet manifold assembly. Part not showing in stock at Marcone, office to contact customer with next service date. ; ordrng 1 W11407411 (Water inlet assembly)"
We serviced a
KITCHENAID MICROWAVE
Model KBHC109JSS0
Near Bay Village, OH 44140
Gabriel P
Job Details: 07/14/2021
"Found the magnetron defective but we had unit open and found thermal on mag shorted replace put unit back together heat a cup of cold water for 30 seconds and it was hot"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ01
Near Bedford Heights, OH 44146
Brian M
Job Details: 07/14/2021
Cc unit leaking Found Ice maker bail arm to have popped off and unit over full with ice and when filling water is going around and dripping into chute Cleared ice and fixed arm OP Test Ok
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Kent, OH 44240
Brian M
Job Details: 07/14/2021
Ran entitlement issue date 8-21-20Cc unit fills and drains Found hose on ground Put hose in sink Ran test OP Test Ok
We serviced a
MAYTAG REFRIGERATOR
Model MFT2776FEZ00
Near Eastlake, OH 44095
Dan H
Job Details: 07/14/2021
"Recovered refrigerant, installed evaporator,and filter drier, brought system into a 28 vacuum, watched 15 minutes, no change on gauges, recharged unit with 5.5oz of r134a, good frost pattern, op test good, advised customer to wait 24 hours before restocking refrigerator"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHW1
Near Kent, OH 44240
Brian M
Job Details: 07/14/2021
Issue remains Unit will run fine almost 30 min after a drain Spoke to 2 senior techs Maybe a issue with UI or float switch ; ordrng 1 W11255655 (console) and 1 WPW10195039 (float switch)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Kent, OH 44240
Brian M
Job Details: 07/14/2021
Cc unit not spinning Replaced actuator OP Test Ok
We serviced a
WHIRLPOOL DISHWASHER
Model WDT920SADM3
Near Aurora, OH 44202
Joe O
Job Details: 07/14/2021
Installed sump assembly. Ran test cycle. Op test ok
We serviced a
AMANA DISHWASHER
Model ADB1500AWQ01
Near Willoughby, OH 44094
Dan H
Job Details: 07/14/2021
"Customer complaint that unit is not draining completely, confirmed, found filter screen and drain port on garbage disposal clogged, cleared, op test good"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Chesterland, OH 44026
Joe O
Job Details: 07/14/2021
Installed dispenser. Op test ok
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near Strongsville, OH 44136
David R
Job Details: 07/14/2021
"Replaced both control and ui. Ran a normal cycle, good. All components working. Ran a diagnostics cycle. Good."
We serviced a
MAYTAG DISHWASHER
Model MDB7959SHZ1
Near Avon Lake, OH 44012
Marie V
Job Details: 07/14/2021
"Cc that the top rack something broke on it, cust has pieces. Confirmed right hand side rack broke in a corner. Replace both. Op test ok"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204GPS0
Near Strongsville, OH 44136
David R
Job Details: 07/14/2021
"Customer had POP, took pics Aug 20,2020. Cc unit not washing. No error codes. Found pump in range of resistance. Control sending lower than 100 bolts AC. Ordering both control and wash pump. Replace control first. ; ordrng 1 W11124384 (Control) and 1 W11305303 (Wash pump)"
We serviced a
SAMSUNG DRYER
Model DV50F9A6GVW/A2
Near Avon Lake, OH 44012
Marie V
Job Details: 07/14/2021
"Cc that the unit is taking too long to dry clothes and that the sensor will shut down unit and clothes arent dry still. Turned unit on and check if it was heating. Pass. Check air flow outside. Found foil vent it kinked in the back on the unit, not allowing a proper air flow. Advice cust to replace foil flexible vent for rigid metal or flexible metal because those are considered fire hazard. Unit cycles between 168* and 115*. Op test ok."
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Sheffield Lake, OH 44054
Gabriel P
Job Details: 07/14/2021
"Replace cam,opt test ok; used 1 W10721967 (PULLEY) from stock"
We serviced a
WHIRLPOOL WASHER
Model MVWB765FW3
Near Strongsville, OH 44149
David R
Job Details: 07/14/2021
"Cc unit control options not working, intermittent no lights on UI. Had a servicer from different company come out. Suggested replacing both controls. Authorization code sent over to us, full repair. Found F5-E1, F3E2, F6E1. Tested and valves are good. Ordering controls, and latch. ; ordrng 1 W10810403 (Latch) and 1 W11195970 (Control) and 1 W11135391 (Ui)"
We serviced a
AMANA REFRIGERATOR
Model ASI2275FRS00
Near Grafton, OH 44044
Corina B
Job Details: 07/14/2021
Cc that ice maker not working. Verified and found that ice maker is leaking through the bottom will need a new ice maker and valve; ordrng 1 WPW10300022 (Icemaker) and 1 WPW10179146 (Water valve)
We serviced a
AMANA DRYER
Model NED4655EW1
Near Broadview Heights, OH 44147
Corina B
Job Details: 07/14/2021
Cc that unit is heating but not drying there clothes properly and having a lot of condensation inside unit. Verified and unit is heating properly found that vent is clogged up and will need to be cleaned out. Unit is working as designed.Explained to customer and gave him the number for dryer vent wizards to get it cleaned out for proper airflow. Opt test ok.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Kent, OH 44240
Brian M
Job Details: 07/14/2021
Cc no water Installed water valve Ran auto test and calibration OP Test Ok ; used 1 W11210459 (VALVE) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Lorain, OH 44053
Gabriel P
Job Details: 07/14/2021
Replace door opt test ok
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Mentor, OH 44060
Joe O
Job Details: 07/14/2021
"Installed gear case, cam, and belt. Ran test cycle. Op test ok"
We serviced a
KITCHENAID DISHWASHER
Model KUDS30IXSS7
Near Strongsville, OH 44136
David R
Job Details: 07/14/2021
"Cc unit top rack is broken. Replaced from t/s. Tested, good. Op test ok. ; used 1 W10712394 (ADJUSTER (SET OF 2)) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFW2055FRZ00
Near Cleveland, OH 44134
Jason N
Job Details: 07/14/2021
"CcCustomer showed pop Customer states unit needs leveled. Leveled unit for door gap and unit level. Customer stated unit is still not even, gaps are uneven on right and left hand sides as well as on top. Found floor is not even under unit, advised customer. Found cabinet above unit is sagging on left hand side. Snapped pics."
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Highland Hills, OH 44122
Jason N
Job Details: 07/14/2021
"Cc unit not spinning/draining clothing all the way.Ran diagnostics. Found code f3e3 for water inlet temp fault and f8e1 for long fill/no fill. Ran auto test, no cold water coming in to unit. Checked all valves that I could see, all are turned on. Advised customer they would have to contact plumber or building mgment to have cold water source issue resolved. Unit op test good."
We serviced a
KITCHENAID RANGE
Model KSGG700ESS2
Near Amherst, OH 44001
Gabriel P
Job Details: 07/14/2021
Found panel bent ordering ; O-emld tckt
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Shaker Heights, OH 44120
Jason N
Job Details: 07/14/2021
"Installed pump and motor assembly. Ran wash test, all functions normal. Op test good."
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Painesville, OH 44077
Dan H
Job Details: 07/14/2021
"Installed new shifter, op test good"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHW1
Near Kent, OH 44240
Brian M
Job Details: 07/14/2021
Installed control and valve Ran test cycle OP Test Ok
We serviced a
KITCHENAID MICROWAVE
Model KMBD104GSS01
Near Amherst, OH 44001
Gabriel P
Job Details: 07/14/2021
"Replace piston and switches and fuse,opt test ok"
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Streetsboro, OH 44241
Brian M
Job Details: 07/14/2021
Cc unit goes into out of balance Found unit to be leaning back and to the right Adjusted feet so basket is center and Frame is stable Ran high speed spin test OP Test Ok
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHB0
Near Brecksville, OH 44141
Corina B
Job Details: 07/14/2021
Replaced the adjusters. The stops are missing. Will need new stops. Cust can install. ; ordrng 2 WPW10508950 (Stop)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5KVEXVB00
Near Cleveland, OH 44120
Corina B
Job Details: 07/14/2021
Cc that ice maker not working or the dispenser. Verified found some ice in bin and tried to dispense ice and it was dispensing fine verified ice maker and it is working intermittently will need to order icemaker. Office to reschedule icemaker out of stock.; ordrng 1 WPW10190965 (Ice maker)
We serviced a
MAYTAG WASHER
Model A9800
Near Kirtland, OH 44094
Brian M
Job Details: 07/14/2021
"Cc unit will not spin Found fuse open Replaced using truck stock OP Test Ok ; used 1 W10138793 (FUSE, MICROWAVE) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Novelty, OH 44072
Jason N
Job Details: 07/14/2021
"Cc unit codes f9e1Ran diagnostics, confirmed code f9e1 for drain problem. Checked drain pump and drain hose install. Drain pump clear, drain hose installed incorrectly on unit, rubber elbow kinked. Corrected drain hose install. Ran wash test then cancel drain. Drain out strong. Op test good."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Painesville, OH 44077
Dan H
Job Details: 07/14/2021
"Customer complaint of burning smell, ran diagnostics found f7e6(motor fault) error code, found new style shifter fallen out of cam , installed new shifter, unit started lid lock started clicking and the control popped , installed new lid lock, op test no good , control is completely dead now, unit needs new control , part is out of stock so not scheduling return appointment ; ordrng 1 W11417466 (Cntrl), used 1 W10913953 (ACTUATOR), and 1 W11307244 (DOOR LOCK) from stock"
We serviced a
GE OTR MICROWAVE
Model JVM6177DF1BB
Near Lyndhurst, OH 44124
Brian M
Job Details: 07/14/2021
"Cc unit running when plugged in Found door switches not functioning properly and latch housing broken Needs door switches and switch housing Est only ; ordrng 1 WB06X10676 (latch-body) and 2 WB24X829 (switch,door sense)s and 1 WB24X830 (sw-monitor) and 1 WB06X10128 (lever switch lower)"
We serviced a
GE REFRIGERATOR
Model ZIS420NRJ
Near Pepper Pike, OH 44124
Brian M
Job Details: 07/14/2021
"Cc unit not cooling Found unit running but compressor cold Installed inverter box Compressor started Found fridge light switch sticking Needs light switch Customer wants to try and install himself if not he will call ; ordrng 1 WR23X10725 (light switch), used 2 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Painesville, OH 44077
Jeff M
Job Details: 07/14/2021
Installed the new part op tested good. Ui control
We serviced a
KITCHENAID BUILT IN FRIDGE
Model KSSC42QKS02
Near Painesville, OH 44077
Jeff M
Job Details: 07/14/2021
The unit isnt cooling. The unit is having a hard time starting the main control failed. ; ordrng 1 W10823805 (Control) and 1 S
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Thompson, OH 44086
Joe O
Job Details: 07/14/2021
"Cc: not finishing a cycle, not spinning clothes outFound error code f8e1(long fill no fill). Found water valve plugged. Replaced water valve with (W11038689) from surplus. Tested. Op test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GD5PHAXMS10
Near Elyria, OH 44035
Marie V
Job Details: 07/14/2021
Replaced control bracket. Tested op test ok.
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Elyria, OH 44035
Marie V
Job Details: 07/14/2021
"Cc that the unit is not washing the clothes and is making a clicking noise. Ran diag found error code of F6E7 motor fault. Ran auto test, unit is not agitating. Tilted unit. Found shifter off place. Replace shifter from T/S. Calibrated unit, pass. Ran auto test, pass. Op test ok; used 1 W10913953 (ACTUATOR) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KSRS25IKBL01
Near Beachwood, OH 44122
Jason N
Job Details: 07/13/2021
"Cc unit not workingCustomer states unit does not power on anymore. Found GFCI outlet tripped, reset, instant retrip. Ran extension cord to standard outlet. Unit powered on, compressor not running. Relay overload popping when trying to start compressor. Compressor pulling 10.8a. Compressor locked. Unit needs new compressor. Customer not repairing at this time, will have to discuss. Estimate only at this time.; ordrng 1 W10309994 (Compessor)"
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Olmsted Township, OH 44138
Marie V
Job Details: 07/13/2021
"Cc that the unit will turn on but cant change the cycles, plug unit back in, drain pump started going, and error code F5E3 lid lock was flashing. Replace lid lock from T/S and calibrated unit. Tested op test ok. Started a normal cycle. And I was able to change cycles after replacing part.; used 1 W10810403 (LID LATCH) from stock"
We serviced a
MAYTAG DRYER
Model MEDB835DW3
Near North Royalton, OH 44133
David R
Job Details: 07/13/2021
"Cc unit seems to not dry clothes properly. Went over not overloading and different options as dry level and heat level. Customer has cleaned out vent, no long from back of dryer to outside. Ran with load to test. Heat is coming on and cycling heat above 150*. Upped dryness level to level 4 for customer. Give more dry time added. Customer to monitor and test. Op test ok."
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Willoughby, OH 44094
Joe O
Job Details: 07/13/2021
"Found ui is only fascia. Needs encoderEncoder out of stock, office to reschedule ; ordrng 1 W11481116 (Encoder)"
We serviced a
MAYTAG WASHER
Model MVWC415EW1
Near North Royalton, OH 44133
David R
Job Details: 07/13/2021
"Cc of noise in spin. Gearcase when spinning or even by hand can hear the noise. Suggest replaced worn came as well. Gave estimate. Customer paid SVC only. Do not order parts. ; ordrng 1 W11454372 (Gearcase) and 1 W10721967 (Cam), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL RANGE
Model RBS245PRS04
Near University Heights, OH 44118
Jason N
Job Details: 07/13/2021
"Installed blower fan and thermostat. Ran bake test to 350. Cooling fan op good, preheated and cycled. Op test good."
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Willowick, OH 44095
Joe O
Job Details: 07/13/2021
"Cc: not working, not fillingFound no stored error codes. Ran diagnostics test cycle. Found water valves turned off to unit. Turned on valves. Ran normal cycle. Unit senses drains and shuts down. No error codes came up. Needs main controlControl out of stock. Office to reschedule; ordrng 1 W11519742 (Control)"
We serviced a
WHIRLPOOL DISHWASHER
Model GU940SCGQ2
Near Garfield Heights, OH 44125
Corina B
Job Details: 07/13/2021
"CC that the unit is not draining. Confirmed. Found a lot of debris in the pump. Will need a new pump and motor. Cust did not pay sc.; ordrng 1 W10428777 (Pump and motor), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAB01
Near Cleveland, OH 44105
Corina B
Job Details: 07/13/2021
CC that there is water on the floor. Confirmed. Found ice on the bottom of the freezer. Steamed out the drain hole. Used a piece of wire to wrap around the drain hole. Opt test ok
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Garfield Heights, OH 44125
Corina B
Job Details: 07/13/2021
CC that the unit does not work properly. Confirmed. Found the washplate splines worn. Ran diag F5E2 LID LOCK FAULT. Replaced the washplate. Ran a calibration. Started and manual agitate and spin. Started a normal cycle with clothes. Opt test ok
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW4
Near Broadview Heights, OH 44147
David R
Job Details: 07/13/2021
Replaced both control and UI. Ran test 51/52. Good. Components working. Op test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHB00
Near Brook Park, OH 44142
Marie V
Job Details: 07/13/2021
Cc that the doors arent aligned and that theres still frost on freezer. Confirmed door were hitting with each other on the top and freezer gasket was not sealing all the way. Steamed out and adjusted doors op test ok
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Cleveland, OH 44109
David R
Job Details: 07/13/2021
"Replaced wash plate. Tested, good. Op test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM00
Near Shaker Heights, OH 44120
Dan H
Job Details: 07/13/2021
"Customer complaint of ice build up on freezer section , found evaporator drain tube clogged, unit needs drain tube cleared, cleared evaporator drain tube, op test good"
We serviced a
KITCHENAID DISHWASHER
Model KUDS30SXSS8
Near Lakewood, OH 44107
David R
Job Details: 07/13/2021
"Cc unit smoking. Found control board charred all over. Opened and found shorted relays causing control to become burnt. Gave estimate to customer for parts/labor. Customer calling KitchenAid. ; ordrng 1 WPW10481147 (Control panel) and 1 W10479761 (Control), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL ICEMAKER
Model WRS321SDHW05
Near Mentor, OH 44060
Jeff M
Job Details: 07/13/2021
Customer needs a plumber the unit itself is functioning she needs the waterline hooked up. The copper waterline that is already behind the refrigerator has a kink in it I recommended for her to replace that copper waterline with another copper waterline and have a plumber do it yes
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near Mentor, OH 44060
Jeff M
Job Details: 07/13/2021
there was a manufacturing issue with the upper rack they made them too wide. No eta; ordrng 1 WPW10350382 (Upper rack)
We serviced a
KITCHENAID DISHWASHER
Model KDS-16
Near Willowick, OH 44095
Joe O
Job Details: 07/13/2021
"Cc: leakingRan test cycle. Found unit leaking from under door. Pump assembly causing wave action. Cannot find and parts for unit. Spoke with BJ, could not locate any parts either."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC500ESS01
Near Cleveland, OH 44106
Dan H
Job Details: 07/13/2021
"Customer complaint that unit is not cooling properly, fresh food section temperature at 55 degrees, freezer section temperature at-7 degrees, found fresh food section evaporator frozen solid, unit needs new thermistor, control, and fresh food section evaporator fan/shroud, part is out of stock so not scheduling return appointment ; ordrng 1 W11098695 (Fan/ shroud) and 1 W10316760 (Thermistor) and 1 W11172798 (Cntrl)"
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Mentor, OH 44060
Jeff M
Job Details: 07/13/2021
Installed the new part op tested good. Strike
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM06
Near Euclid, OH 44117
Joe O
Job Details: 07/13/2021
"Cc: gap in gasket, door handle not seated properlyFound plastic liner in door pulling away from skin not allowing gasket to seal to skin. Needs ff doorOffice to reschedule; ordrng 1 LW10638684 (dor-fip)"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Cleveland Heights, OH 44118
Dan H
Job Details: 07/13/2021
"Installed new oven door gasket, op test good"
We serviced a
GE REFRIGERATOR
Model CFE28USHCSS
Near Ashtabula, OH 44004
Jeff M
Job Details: 07/13/2021
Installed the new part op tested good. Ui
We serviced a
WHIRLPOOL DRYER
Model WGD49STBW3
Near Elyria, OH 44035
Gabriel P
Job Details: 07/13/2021
I smell gas from the burner assembly ordering part ; ordrng 1 WP8318277 (Valve)
We serviced a
ROPER WASHER
Model RTW4516FW2
Near Cleveland, OH 44135
Marie V
Job Details: 07/13/2021
"Cc that the unit when off balance and she rearranged the clothes and it worked it then a few loads later it happened again. Rang diag no error codes. Unit is balance and verify that the shocks are good. It only jumps back ice. Unit is working as design. Called whirlpool tech line, she said that the unit will need more towels to = the load."
We serviced a
MAYTAG WASHER
Model MVWB835DW1
Near South Euclid, OH 44121
Joe O
Job Details: 07/13/2021
"Cc: out of balance, not filling, lockingFound error codes f7e5(shifter failure) f7e0(loss of power). Ran auto test. Found unit is not shifting. Needs splutch and slide assemblyCustomer does not want to repair at this time ; ordrng 1 W10734521 (slider) and 1 W10754448 (clutch), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29BBMS00
Near Beachwood, OH 44122
Jason N
Job Details: 07/13/2021
"Cc unit freezing not cooling Customer states unit freezer is cold but things are not freezing solid like they should be. Noise coming from freezer fan, ice buildup on evaporator contacting fan blades. Ran bimetal test 6, bimetal reading closed. Ran manual defrost 38, no power to defrost circuit. Unit needs control board. Control board looks to be NLA for this unit. Advised customer someone will be in contact with him. ; ordrng 1 W10581605 (Control board)"
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Cleveland Heights, OH 44118
Dan H
Job Details: 07/13/2021
"Customer complaint that unit knocks when spinning, ran drain and spin cycle, no unusual noises heard, suspension is good, unit is operating as designed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Cleveland Heights, OH 44121
Dan H
Job Details: 07/13/2021
"Installed new drain hose, op test good"
We serviced a
N/A N/A
Model GI7FVCXWY03
Near Richmond Heights, OH 44143
Brian M
Job Details: 07/13/2021
Installed gasket and freezer fan OP Test Ok
We serviced a
KITCHENAID OTR MICROWAVE
Model KHMS2056SSS2
Near Elyria, OH 44035
Gabriel P
Job Details: 07/13/2021
"Found error code f9 Q touch communication and f2h2 also found a service pointer on one of error codes to replace control they will need both door and control Customer will not fix,opt test ok ; ordrng 1 WPW10403041 (Control) and 1 W10282802 (Door), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ01
Near Streetsboro, OH 44241
Brian M
Job Details: 07/13/2021
Installed icemaker and valve ran test fill OP Test Ok Did not install pressure regulator due to unit seeming normal at this time Customer to hold onto part
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHB03
Near Streetsboro, OH 44241
Brian M
Job Details: 07/13/2021
Cc of ice build up on bottom of freezer Gasket not sealing Fixed seal OP Test Ok
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW
Near Kent, OH 44240
Brian M
Job Details: 07/13/2021
Complaint unit wont spin Found actuator not plugged In Plugged actuator in OP Test Ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5VHEXVB08
Near North Olmsted, OH 44070
Marie V
Job Details: 07/13/2021
"Cc that the unit is leaking, confirmed. Water line is leaking. Will need 1/4 fitting. Cut the part that was damaged and. Added the fitting. Turned water back on. Tested op test okCheck ice maker it was cycling when took cover off. It didnt ask for water, jumped started ice maker and it cycled and it filled. Advice cust to monitor is working good at this time. If having problems with it. Will need new ice maker. Op test ok; used 1 WP2198677 (CONNECTOR 1/4'to1/4' John Gu) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Cleveland Heights, OH 44112
Dan H
Job Details: 07/13/2021
"Customer complaint that fresh food section is not cooling and moisture build up, fresh food section temperature at 53 degrees, freezer section temperature at-5 degrees, found fresh food section door not sealing properly, found lower hinge falling out of cabinet, tried to tighten, screw hole for hinge is stripped. Called whirlpool techline spoke to Joel, unit cannot be repaired.
We serviced a
JENN-AIR DBL WALL OVEN
Model JJW2830WP00
Near Rocky River, OH 44116
David R
Job Details: 07/13/2021
"Replaced both lower and upper fan motor. Tested, good. Op test ok"